Ryan Homes Reviews

I am building a home in Canonsburg Pa. Keeping in touch with my daughter, I have been told that the house has NO backyard. I had planned to put in a pool but it seems there is no property behind the house. My choices in general have been either nonexistent or very small. The bonus room was said to be over the garage when it is not and now I can't add it. I was not permitted to purchase a side lot which means this house will have NO yard to do anything with.

I recently closed on my new home with Ryan. The sales process was extremely easy and I felt the price was fair for what we purchased. After being in the house a few months I have been talking to many of my neighbors and they all asked me when they are coming back to do my concrete walkway, as they all received this free of charge. When I approached Ryan about this they told me it wasn't included in the contract. Which is fine BUT it is nowhere to be found in the contract and they also agree it isn't in there. Their response was they used to do it and now they don't and refuse to pour the walkway, which mind you is 5'x3' roughly. If it was in the contract I wouldn't be happy but I would have to accept it. Ryan openly admits to it and still won't take care of it. When you're building a 300k house I would expect more than 4 white concrete blocks in front of your walkway. It's just cheap and reminds me of a trailer park.

I bought my home from Ryan Homes in May 2014. The home was beautiful but of course, there were minor issues. But my main concerns are, they promised us a cheaper utility bill because the home is "energy efficient". My electric bill is extremely expensive. We have done everything. The utility company told us and NOTHING has changed. No matter the season, it's still over $250 a month.

I purchased a 70's vintage Ryan home in the late 80's. It was my first home so I had no experience playing home inspector. I have since learned what a cheap piece of garbage I got myself into, top to bottom. Cheap 1/2" plywood on roof. No soffits or roof overhangs of any kind. Under-insulated walls (both winter temps, heat and sound travel through them readily). More cheap plywood flooring that feels soft and weak under foot. Literally hundreds of nails driven through the flooring missing. The floor joists completely. Wet/moldy basement walls (unfinished, thankfully) and a sump pump that constantly runs due to incorrectly sloped, topsoil - deficient property. In fact, water management appears to have been a complete oversight on Ryan's part. I have had all the standard water-related issues a poorly built property can have (roof & window leaks, basement flooding, standing water in yard even after an average rain, burnt out sump pump due to poor exterior water management).

After living in our new Ryan home for ten years, we noticed a leak from the garage ceiling. A roofer came out and determined the leak to be caused by a row of shingles that were supposed to have flashing but did not. They fixed that problem and it cost us $642.00. A few months thereafter, the leak was still there. The roofer investigated further and found that the two bathroom windows above the garage not only were installed without flashing, but both window frames were broken. Flashing was installed at an additional cost of 321.00, but the windows need to be replaced!

On July 1, 2015 I closed on a Ryan Home in Greenville SC. I have nothing but good things to say about the work they did. The site manager emailed every week with updated pictures and progress on the house. Any question he needed answer were also sent before any work was continued. I used their mortgage company and also had no complaints - the whole process went well also. I think they are a good company and stand behind there work/homes.

We built our home and it was done 2013. Before we started building we had 24 hours to make all of our decision regarding the house. They did not give us a book or binder to take home and we had to make all of our decisions going through a binder with our sales girl. Although we found out some of our neighbors got a binder to go through at home and some didn't. The building process was good. We had no issues there.

Thank you to the awesome team of men that came out and explained/repaired all my issues. This is what customer service is all about and we thank you.

I was the first person to sign a contract in a new subdivision of a large neighborhood. I was told my home would back to a nice, fairly level "backyard" - one of only three homes with this wonderful quality. However, as construction began it became obvious I had been lied to. The 4 steps down from my mid level to the backyard was also a lie as it turned into 12 steps and I was basically forced to purchase a deck for $6,000 so I could enjoy some of the "backyard". Meetings with management were fruitless and I was told I had misunderstood. Later, when talking with both neighbors on either side of me we realized we were all told the same thing and all three of us were angry about the bait and switch.

I moved into my new home the end of May. I have spent the last two weeks praying every time it rains back year is completely flooded. Had one hole which they filled with dirt and put hay down. Next rain the hole came back bigger all the hay washed away and caused a dam which made all the water back up. I was told there would be a fix but nothing yet. This is an urgent matter. We spent time and money getting grass to grow in the yard and make it a pleasant place to sit. You can't go back there at all. It's terrible.

I have a home in Ruckersville VA. Greenecroft Larchmont Circle. Our home is 2 1/2 years old. The ceiling in the living room is falling I need this repaired ASAP before someone in my family is hurt. This is a structural damage and should be under warranty. I paid $280,000 for my home and in the short time we have lived here we have had to have the toilets replaced, the heat pump coils replaced twice and now we have to have the air conditioning repaired too, which is now 3 months out of warranty. What will we have to fix next that was not done right in the beginning. What will you do to fix these things?

Home built June-September 2009. The front door caused issues from the very beginning; sticking, wouldn't open, wouldn't close, gaps. Crews visited the home several times to make "adjustments" which never solved the problem. Then water spots appeared on the basement ceiling right below the front door/foyer area. Crew came back out and after a fight, agreed to replace the front door unit. Problems have persisted and escalated. We now have water and mold damage and repair costs are estimated between 10-12K.

Installed one big and one small HVAC system in 5000 sq ft home and we were freezing to death in 1st winter in this house. Smaller houses in our community have 2 big HVAC units. I want to know how they decide on this unit. Worst customer service ever. Stay away from Ryan homes.

Ryan Homes has an insufficient home warranty and inadequate customer service. We had a major cabinet containing two ovens fall from the wall. An expert that we know indicated that it fell because when Ryan built the home, they did not make sure the screws in the cabinet went into the studs in the wall. I called the production manager about it and he essentially told me "too bad, so sad". In 2009, a cabinet fell for the same reason and they fixed it. I suspect that they have gotten so many complaints that they will no longer stand by faulty workmanship and cite their warranty as an excuse for sloppy work. The bad thing is that this defect is not visible to the customer until the cabinets fall down which will almost always happen outside of the warranty period. Shame on Ryan Homes!

Where do I begin? Maybe on the fact that the house attached next to me was burned down by negligent workers, leaving a heater on and the garage door closed, causing the house to burn. I was assured by the builder that it just "burned a hole in the floor of the living room," when in fact the entire house was burned. During my walk through I noticed tremendous hole in the living room ceiling and the laundry room as well. When I questioned the builder he stated he had "no idea what that was." I later found out that the fire department was in my house checking for damage from the fire next door.

This process with Ryan Homes and NVR mortgage has been a nightmare from the beginning but what I am most irate about is that we were under the assumption that our HOA dues were $45/month. We didn't find out until AFTER we settled that they are in fact $90-95/month! I feel this was negligence on Ryan Homes’ part and we should be compensated in some form or another. Also there are a number of nail pops throughout the house that I've already made service requests to address them. The paint around the door frames are peeling and cracking.

My home was built in 2010 and the issues started then. First, my grass. When I look at other builders, most of them use sod for grass. And not just hay and grass seeds when your home is first built. My grass to this day is horrible. I don't know how to grow grass but I've been trying and it's not working. The builder ** which is also builder in my neighborhood gave everyone sod. When I asked the builder about that I was told, "Just keep watering it and just do what your neighbors have done and spend countless hours pulling rocks out of the ground," because we were built on rock plantation. I work at least 70 hours a week. I don't have that type of time.

We highly discourage anyone from purchasing a Ryan Home. We purchase our new home just under 8 years ago and we have been plagued with problems. Our most recent... the porch on the front of our house runs the entire length of the house. The pillars have all dry rotted and are hollow inside... Ryan Homes refuses to repair it... they say it only had a one year warranty and is not considered structural. So again, our house is just under 8 years old and cost us $420K, and now... already... I have to shell out a couple thousand dollars to replace the crappy porch pillars that were put in place. STAY AWAY FROM RYAN HOMES! Also within the 8 years of being in the house... our basement flooded from unseal water lines (that happened on the first night in the home), our roof has had several leaks, our floors creak like the house is 200 years old... and the drafts around our windows is ridiculous. AGAIN... STAY AWAY FROM RYAN HOMES!

A neighbor tells us that we have plants growing out of our gutters so we ask a friend to climb up on a ladder and check it out. He informs us that Ryan homes installed the gutters with the pitch slanting away from the down spout. Now we have to pay someone to fix the gutter on the front and back of the house. Of course we felt that we needed to notify Ryan homes to let them know and we were told that we are out of warranty. They don't want to fix a problem that they caused. Also, most of our siding is ripping off of the house. Ryan homes has fixed the siding more than 3 times when the house was under warranty. The house is seven years old and looks like a shack!! Way to go Ryan!!!!! Our advice and is to run from Ryan!!!!!

Ryan Homes is by far the most corrupt company out there. The blatant disregard for their customers is appalling. I built my home, a Courtland model, in 2007. They were running a "special" if you signed by the end of the year... it was a discount on upgrades. But then the salesperson deliberately didn't tell me about certain upgrades that were available that I would have wanted, because I would have gotten them at a discount. Then, they changed suppliers midway through my house building without telling me. I paid for an upgraded granite counter. Originally, I picked from a black sample, but when it was being installed, it was dark green.

When initially I picked the lot the garage was in the left and when the actual house started to built it was in right side. Sales team showed something else and signs were placed in a wrong manner to confuse and we were not given complete plan during pre-production. It was only when the foundation was done we figured out it was not the way we choose. Now these guys making all kind of stories and saying signs were placed wrong and adding to frustration. I sold my current house and they know I have no choice and not helping us.

In the fall of 2013 we closed on our Ryan home. We live in a lovely neighborhood called Abbington, in Harrisburg, NC. We Loved the model home, and the neighborhood and the sales agent. We were sold. From the outset in working with your sales agent ** we had a pleasurable and easy experience. She was the most helpful person we could ask for, and in the end the most knowledgeable. Again, made the decision an easy one. Unfortunately, that's where any form of joy ended.

I was lied to about everything every step of the way. The project manager will tell you whatever he thinks you want to hear just to get rid of you. He doesn't care what it is. I was told he would clear the underbrush up a hill in my backyard. Nope, didn't happen and when I confronted him on this, he said he never said that. They use the cheapest materials they can find to build these homes from 2x4's to paint. Then they won't fix anything. They will cover it up tho. Isn't that nice. I had a huge settlement hole under my front steps because they don't tamp the soil down after they dig it up, I asked them multiple times to fill it.

The driveway completely cracked after 1 year. They refused to fix it and stated no one can guarantee cement. We later found out that they did not use the correct under planks and they poured during colder weather. It cost us an additional 6 thousand dollars to replace the cracked driveway and have it done right. Had to replace plumbing throughout the house by second year. Cheap vinyl flooring that looked terrible by second year. Countertops were done by Wilsonart Formica and looked pretty but did not hold up well. They put the wrong carpet in and did change it for us but did not put in the stain resistant carpet we ordered. I did not realize this at first and they gave me a very hard time but did change it.

Purchased my home in 2014 in Carrollton VA, we are now at our 10 Month inspection. There isn't a room in my house that doesn't have cracks, holes and the show of poor Workmanship. The drywall ceiling in the upstairs bathroom has completely detached from the walls. In my kitchen and living room you can see the drywall seams, tape, and the outlining of wood. Our backyard has a small pond when it rains. I have a laundry list of problems with my home. When I asked the Project Manager for his supervisor contact information I was asked why I needed it, and wasn't given the information. Why aren't the inspectors actually inspecting these homes? They promised to fix all the problems with my home, I will post an update with the results.

Our home was built in 2005, I don't have the space or home to tell you all the reasons not to buy a Ryan Homes. But here is a short list: Cheap materials, sounds carry in the house as if it were built out of paper (POOR insulation and construction), electrical is AWFUL. Some lazy electrician wired 2 bedrooms on 1 circuit. Don't try to put a space heater in each room or else SNAP, breaker trips. You'd say, well maybe they were out of space on the breaker, nope there are 5 unused spots. Spoke to an electrician, it would be thousands and thousands to fix this issue now. Something that 10 mins more time of an electrician up front would have fixed. Also, now our electrical in our kitchen is shorting out. That's fantastic for a 10 year new construction home.

Well, there's no way to say it but their product sucks! Bought a NEW Ryan Homes in Upper Marlboro in 2007. Craftsmanship - poor. Have uneven floor including a huge bulge near the kitchen. Have sediment cracks all over the basement. Had to replace 1/3 of the outlets/ light switch (really), had 3 electricians tell me the same thing: cheap products and bad wiring. Had to replace 1/3 of the interior door handles (again cheap product). Have a constant banging sound when turning on a upstairs faucet. Reason: the water pipe was not secured to a stud in the walls so it bangs against the wall whenever there is water pressure. Customer service they only know 1 thing: cover their ...

We wish we have done our research before we bought a Ryan Home. Giving these builders a one star is even too much. The process of building the home was a complete nightmare and they will lie to you from beginning to end. They find any excuse so they don't have to fix anything. The materials used to build the home are the cheapest they could find and the labor was done by inexperienced people. Our home is not even a year old and we are ready to move. The only thing that makes me feel better is that what you do here in earth you will pay for here. I am sure these people will get what they deserve eventually. I hope that somebody with power somewhere will do something about it and will stop their deceiving practices.

We actually bought our home from Ryan in 2001. This was our first built home, and it's been a great regret buying a home from them. They use the cheapest materials and sizes to build a home to save cost. They tried to add some kind of additional interest rate at closing, which I didn't realize at the time. I had to call a home inspector to make sure everything was built correctly. I am glad I did. He discovered the basement shower was not connected to the drain pipe. The bottom of our bump-out window was not painted. They only added one light on the garage door. I had to add the other one. The bathtubs were smaller in size. There were huge rocks on the property that I kept running into and had to dig up and get rid of. Grass would not grow on these spots. 90 percent of the windows are leaking now and I will have to replace them. I would never buy a Ryan Home again or recommend them to anyone. Terrible home.

I enquired about the quick move home online - Ryan Homes, Apex NC community. I made an appointment with the Online consultant to visit the community. The person who I had appointment with did not even come and greet us or apologize that she had another client. She did not even care to listen why I'm there. The other sales person started to engage me with pre sale listing homes and handed me a price list . The price listed for Mendelssohn 7k more than the online price quote.

Ryan Homes will NOT allow you to have a buyer's agent if you do not bring them with you on your first visit. My client went to the local Ryan Homes at Creekside at Tanyard Springs and told the builder's salesperson there, **, that he was working with us, gave her our name, phone number and email address. She wrote everything down, and he said he was already working with us on an existing home and stopped in to look at the town homes. We went over there to register him and she said that he didn't say he was working with a buyer's agent, that he was only working with us to sell his home. But in the same conversation she said, "oh yes, you've been negotiating another home 'forever' (a week or so) and are still $5k apart."

Almost every seam in our town home had screw and nail pops, it was fixed 4 times and still came back. We had our 10 month post settlement fix and a few months later all the screws/nails are popping out again. It looks horrible. They got paint all over our hardwood stairs. Every corner and molding has paint coming off. We have had to caulk the counters and bathrooms 3 times. We have only been here 13 months. The one ceiling in my son's room is so riddled with screw pops I had to cover them with star decals because I couldn't stand seeing them. They are horrible builders and I would never buy or recommend a Ryan home to anyone!

I bought a supposedly 5-star energy efficient Ryan Home last July. My house is anything but energy efficient!!! I have a furnace that has gone out 5 times so far this winter and windows that have cold air streaming through them. I am on my 3rd dishwasher and the new one still does not clean the dishes. The paint job done on my home could have been better if a 6-year old painted it. They have been out at least 4 different times--only to paint over the mistakes without fixing them. I was promised a yard, and when they came out to re-seed, they ran out of mesh. They said they would be back the next Tuesday to put it down and finish--I am still waiting. I can see sit coming in my garage door to the house and snow blows in the garage.

After paying a $1,000 deposit, I noticed a problem with the total on my purchase contract. I contacted my salesperson who tried to convince me that the information was correct and I should move forward with paying them another 9K the following week as agreed. This prompted me to check online reviews. I was horrified when I found this and other blogs describing the horrible experience people had with Ryan Homes, from poor customer service to cheap materials being used on their homes.

Sales will want you to sign on with their lender as part of the sales contract to get a preferred lender "incentive." The before incentive cost of buying the home with an outside lender is almost 20% higher than a comparative home. They incentive their lender NVR which may have decent rates but their APR is through the roof. And there is no way to get to your truth in lending and mandatory disclosures as required by RESPA as protections to consumers until after you have signed a building contract.

I purchased a newly constructed two over two townhouse in a new neighborhood in Montgomery Co., MD. Very early after moving in to the unit, problems started to arise. A leaky water pipe caused major water damage in the basement ceiling. The basement toilet was clogged and when trying to plumb the toilet water ended up coming up from the bathtub (so gross). Once the fall came rolling around, I wanted to turn the heat on. No heat. It took about 2 weeks for that to be resolved and get some heated air in the house. I called the project manager, who took several days to return my call, he just referred me to the myryanhome.com website to submit a ticket. It took another week for the subcontractor (by the way the subcontractors for Ryan are not reputable at all) to receive the ticket, and they were booked up a week from when they received the ticket.

Ryan has not completed anything without excusing the poor construction to me not purchasing a humidifier for the home. Everything is coming apart. I had a home inspector come and inspect my home and he thought there could possibly be a structural issue. Ryan said that it was impossible. There is not a straight edge in the home.

I live in a Ryan home. They have the look but the quality is horrible. They nail them into the drywall instead of screw. One of the cabinets are crooked and the house is 2 yrs old. The fireplace is very difficult to deal with. Plumbing is bad. I recommend these homes if you don't care about the quality but I don't recommend them if you are not one of these people.

Ryan Homes has taken steps to remedy the majority of the issues with the home and has sent representatives to personally assess the causes of concern on more than one occasion. I doubt I'll every build or buy another Ryan home, but kudos to their customer service department for stepping up.

We have had nothing but lies and more lies from day 1 with Ryan Homes. Constant problems and the list is so long. We have now been in this so-called new house for 4 months and discovered today that our stove, oven and fireplace were never converted to propane. In fact, Ryan Homes installed THE WRONG fireplace! They installed a fireplace for gas NOT propane! I called them last week because I noticed black soot on the outside of our house when we used the fireplace. Ryan accepted no responsibility whatsoever. We settled in July so of course, we wouldn't have used the fireplace.

Currently living in a 1 1/2 year old Ryan Home build. During the process of buying and building several employees had been relocated making the process seem less personable and rushed. The house was on its final stages of the build when the Foreman of the neighborhood had been relocated, and it seems he had thing pushed right along to get to his new position.

My wife and I recently relocated to Pennsylvania from California in the spring. We haven't been home much, not even for Thanksgiving because my wife's not big on flying. Fast forward to end of November, we receive email from Ryan Homes construction will be complete on 12/16 and ready for pre-settlement and settlement. We talk to our sales team and apparently we are required to close in December, regardless if we have plans to go home for Christmas. I asked if we can close before 12/16 and they said the home will not be ready. And they tell us to close in January would results in penalty payment of 4k. Talk about a great Christmas present for you customers and welcome to Pennsylvania. My wife and I are left scrambling days before our trip home, balancing my new job demands, loose ends before we leave for 2 weeks, presents for family, and now paperwork and movers to get into our new home. Apparently Ryan Homes does not believe their customers deserve a piece of mind in the Holidays. Their profits are far more important than you celebrating Christmas with loved ones. I'm pretty sure they rushed the construction to get this done a week before Christmas. So they screwed me both ways, high probabilities of a poorly built home and stress over the holidays. I'm disgusted that I bought a home from this company and I have to see these people every day until they sell the rest of the lots.

My Ryan house has gross errors in framing and that goes for many of the other homes on my street. The entire side of my house is not level.

I researched all the new builders in our area prior to buying and Ryan, whilst they had complaints, had the least and not too bad so we went ahead and bought in 2005. Builders, project manager were all great and when we signed off and went to get the mortgage at 4pm on New Year’s Eve the building inspector was reluctant to sign off as he did not feel it was finished enough. The project manager said we could move in and work would be finished on 2nd Jan. That was the least of our problems. We had a workman on site all day, every day for a whole week putting right what was wrong or not been done. AC/heat vents not cut into ceilings in bedrooms. Locks put wrong way on doors. No ceilings at all in cupboards. HVAC not accessible in loft, the list goes on and on.

We built a home with Ryan 15 months ago and our rooms slope over 1/2 inch in the bathrooms. Our bay window slopes almost an inch. Our drywall peels off and is wavy from not being skim coated correctly. They painted on our wood floors and refused to fix them stating this was normal. Every step of the process was painful and I simply wish I had chosen a better builder.

I wanted to warn those researching the purchase of a Ryan Home to make sure that you understand that unless otherwise specified, they build your house with the cheapest construction-grade materials regardless of the price you are paying. Since we closed on our house in 2004, we have had to replace the entire HVAC system, patio door, garage door, front door and transom window, counter tops, appliances, etc. When the doors were removed, the contractors found that they had not been properly supported in the floor. I can only imagine what the next 10 years will reveal about the house but I am not optimistic. Don't get me wrong... I love my house but the longer I live there, the more disgusted with Ryan Homes I become.

I also live in a Ryan Home. Several homes in our community (Poplar Hill) had the warped siding issue also. The solution was not a simple screen for the neighbor's window. In our neighbor, the entire glass of the offending windows had to be replaced, and then the damaged sections of siding were replaced. (In my case, I had the damaged siding, and my neighbor had the "evil" sun-reflecting, heat-reflecting window.) Our community worked with Ryan Homes to get this resolved last year. Yours isn't an isolated incident - our community (again - Poplar Hill) already fought it and won. Hope this helps you get a resolution. Good luck.

My Ryan home is four years old. This year, my siding began melting off my home. I contacted Ryan Homes and they say it is due to the sunlight bouncing off my neighbor's windows. They will not take responsibility for fixing it. I contacted my local building inspector and he said that Ryan used cheap siding that can melt, but there is siding that does not melt. Scott, the local project manager said that they would provide screens so that this won't continue, but he now will not return my calls. This is one of several problems that I have had with my Ryan Home. Most people in Orchard Trail in Avon, Ohio are angry about their cheap Ryan Home. They use the cheapest products and then will not back up their work. They are trying to build behind my home. I plan to put a sign in my yard warning others about this corrupt company.

In 2012, I purchased a Ryan Homes Fairgate Townhouse built in 2008 located in the Chapel Harbors complex in the Pittsburgh area. Although my location is great (Allegheny River view) and the design of the townhouse is pretty good, I am surprised at some of the POOR quality finish work. Similar to what "Louise of Pittsburgh" noted, my townhouse also had leftover construction worker garbage, 1 large bag worth, behind the ground level staircase, behind the furnace room - GROSS!!! Similar also to what "Louise of Pittsburgh" noted, the siding work is POOR quality! Birds have penetrated in 3 separate areas (very top of soffit and front and back top floor where the soffit meets the fascia), images attached!!! When viewing the siding from the inside of the attic, there is NO wood board support only cheap black plastic sheathing. I repaired a HUGE air leak from the inside!!! I partly fault the township inspectors for signing off on this!!! I tried to call the Ryan Homes service number and was just referred into an abyss of non-response.

I bought a Ryan home in regency of highland lakes in January and since it was winter they said they will do the landscaping and the exterior painting when the weather permits. Now we are into the last week of June and landscaping and painting is still yet to be done. They are purposely delaying this while continue to put resources into building new homes which they want to close in. I would like to gather all homeowners who have the same problem with Ryan. We need to put a stop to their tactics.

We have purchased 6 homes in our lives. Our retirement home unfortunately is a Ryan home. When had to replace two bathroom rooms because of severe mold issues due to the fact that wall board was used behind all of the tile with no waterproof membrane or durock. The sub floors in the bathrooms were held down with 6-7 roofing nails and the sub floors in the bedrooms were also held down with a few roofing nails. We have had 5 different roof leaks in the past 6 years due to poor construction. I lost count of how many times we have had service on the heating/cooling system. Every time I turn around it is something else breaking, leaking etc. with this place. If you are considering a RYAN home -- RUN AWAY!!!! A tree house would have been a better buy.

After several other issues were fixed - one was a roofing problem that had to be repaired twice, another a clogged sewer because of careless workers disposing soda bottles and other things, now we have siding that is "dimpled". We've called Ryan, who gave us the name of the installer so we called them. He was not only hard to understand but also no real help saying we should call the siding manufacturer. He wouldn't provide us with a phone number, just a name which was KP Siding. I found a number online, not really knowing if it was correct or not, called and got a recording saying that calls were not being taken at this time and leave a message. The other number on the same website was disconnected.

Our Ryan home is our first owned home. They knew we did not have enough experience, so their sales representative deceived us during choosing our lot. He promised that the lot will be leveled and that we will have a similar backyard like our next door neighbors but instead, all they DID is dig in and throw the house on top of a hill like lot without even caring about how will our children play in our backyard in future, while they DID level it during construction for our next door neighbors who told us that their site was also like a hill but they leveled it for them and they had them back during the construction to ask them if that was good enough for them....... so is this some kind of discrimination? Why can't they admit a mistake on their side instead of trying to run away from responsibility?

House was built in June 2005 by Ryan Homes. I purchased it May 2010. Have a leak around front bay window which started in Jan. 2011. After numerous insurance adjusters and contractors and having resealing of metal roof and vinyl capping of front bay window I still have leak. Come to find out it is the flashing and metal roof that were installed in correctly when house was built. I put out about $3500.00 so far and now it's going to cost me another $2000.00 to replace bay window roof, remove bricks and replace all the flashing and damaged sheet rock inside living room.

I bought my home in 2009 and have had multiple problems with it since. At first, the builder was nothing but courteous & helped me with every issue. I had a squeaky floor, he came to fix it. I had a broken sliding door, he fixed that as well. No more issues until this week when my dryer started acting funny. I always cleaned the vents out in my basement so I didn't know what the issue could be. I never could find my outside vent for the dryer so my boyfriend & I searched the perimeter. We found a piece of dryer lint hanging out from the siding. We pulled the siding off and underneath the Tyvek, there was our dryer vent. Here it's been 5 years that our vent has been closed off.

Ryan Homes (Mike **) Regional Sales manager in Maryland does not care about the customer. We had several complaints voiced to him and found him to be uncooperative. We are expected to close in 2 weeks with NVR (Ryan Homes' sister mortgage company) and found out house did not appraise for full price. It came in $6k less and builder is not willing to work with us. Mike who represents this company said free country, go to the press. Imagine this, first our permit was expired and no one there knew so it sat for 6 weeks until finally someone figured it out and told us. Lots and lots of problems as time went on but we hung in there hoping it would get better. Here we are today looking for a new home, being threatened. They are keeping our deposit and no one in that company cares. DO NOT BUY FROM RYAN!

My house was built in 2005. For the past four or so years, water springs up in the morning room. Thought it was coming from under the house, until I hired a Plumber to check where the water was coming from. He discovered when they installed the toilet in the master bathroom, Ryan Homes did not seal and screw it down properly and that was where the water was coming from, rotting the flooring underneath which could be dangerous since it is upstairs. Also flooring downstairs is damaged. Called Ryan Homes to complain. Someone said she will write up a work order and someone would contact me in two days. It's almost two weeks, I heard from no one. That is only one problem, there are many more.

Not worth my time repeating stories of the "many" problems I have encountered as 1st time home owner in a new county, with no connections or knowledge of what things require to be up to code etc. They never did my reviews and stopped building, the following season move out and we are left as a small %, lots of unkept... Do not appreciate their follow up... customer service and workmanship.

We built our Ryan home in 2001. We've basically been happy with the home and Ryan homes service for repairs and warranty work. It's a middle road home builder. Great for our first home building experience. My husband’s family has built homes in the past so we knew to add things like outlets in cabinets and switches for under/above cabinet lighting, tray ceiling lighting, etc. Service has been great. Much has to do with building codes in the city. Any service calls we've made (mostly plumbing) have been promptly addressed and taken care of professionally. As a matter of fact we've hired the drywall contractor on multiple occasions. They are the best we've ever seen. My biggest 2 issues would be they would not let us do all brick and no siding and the sales rep didn't tell us about 2nd meter for sprinkler system. I personally hate that we don't have double hung windows but otherwise, we're satisfied.

Agree with going your homework. Where to start? NVR losing paperwork and asking for employers letterhead re: the odds of you getting bonuses and for how much, confirming that you will not have structures in your yard and ending up with a water meter and gas shut-off, told your home is the only one w/o a site premium and finding out others did not as well, not telling you that the home next to you is to be built 13' from your driveway, not telling you that your A/C and service lines could have been moved to the opposite side of your home, not telling you until walk-through that you cannot put anything in the attic as it will void your structural warranty, no hurry to do grading actually, no hurry to do anything after you sign the PA, etc. Do your homework folks or you'll regret it.

I retired from a heating and cooling company that contracted for Ryan Homes. We had to low-ball our quotes every year until we were just putting in the cheapest garbage that would pass inspection. One time, the steps collapsed as we were carrying a furnace down the basement, AND THESE WERE THE FINISH STEPS! Unless you are a jack-of-all-trades and have a lot of money and spare time, WALK AWAY.

I understand that you want to meet the deadline when building a home. However, you do not need to start at 6AM on a Saturday. Do you know how many people enjoy sleeping in on a Saturday? To have to wake up to that noise is miserable.

We bought a Ryan home about 8 years ago as a rental. It is located in Oceanview, Delaware. We thought it was a great location and really liked the plans. They sure give it to you on the selling aspect of it. We fell hook, line and sinker. We are experienced real estate investors, but they snookered us. Last year, the air conditioner broke ($2700). This year the furnace broke ($3200) after many problems/repairs and bills. These should have not broken in a short amount of time. Workmanship is terrible. They just try to make them look pretty and are done really cheap. They just keep building and building and keep going. Any prospective buyer, beware of Ryan Homes!

Complaining about a seriously defective home: Since Ryan Homes took our complaints and said, "There is nothing we could do, and there was nothing you can do," as they dodged responsibility for the criminal code violations in saying "Ryan Homes is a large well-organized company, and we know how to handle people like you," and since they didn't seem to care about our serious home issues nor did they care about our warned efforts to go public about them, I built a website. Eventually they did care, though not about our home problems, just about my site's surprisingly damaging effects. Since then, they've made personal threats, threats about the site, and recently gone on a hacking campaign to remove the site and its complaints. It just bears notice how potentially horrible this company has been to many people who seldom really get heard. We have hundreds of letters sent from other such victims. Ryan Homes is trying to hide right now. They are now violation civil rights.

Our basement has flooded so many times since we moved in. We are considering just making it an indoor pool. NVR pulled our financing just before closing because they just were not offering it anymore. We have a ton of nails that did not make it through the sub floor into the floor structure. They are just sticking out of the ceiling. Our living room has an outlet that is on the kitchen circuit. An electrician told us that it is a code violation. We have had the same crack repaired in our vaulted ceiling wall location four times. Our circuit to the office went inoperable for no apparent reason and had to be rewired.

I had a new siding installed on my home. When the installer removed the gable end siding, there's no no plywood, only black plastic sheet.

The house is only 6 years old and the furnace broke. We have had nothing but problems with the heating system since we had the house. But of course, now after only 6 years, the warranty expired on the furnace and it has finally died. Be careful. They do not install the same one they show in the model homes, you get a much cheaper version.

I moved into my house which Ryan Homes built on 12/10/2005. The Comfortmaker air conditioning unit continuously goes out. On 06/02/2006, Metcalfe serviced my unit, installed the hard start kit. The system was overcharged. On 09/21/2006, Metcalfe was called to service the unit which was not working and they changed the filter (which I change every thirty days), and repaired the freeze up. On 06/09/2007, I had to call them again to add freon and check the system for leaks. Currently, my system will not get cold. I have been without air conditioning. There are many other families in the community who are having similar problems with Comfortmaker air conditioning. The serial number is E0515232281, model NAC024AKC3. Please help me get this system working. I am doing what I was instructed during the walk through which was to change the filter every 30 days.

We are in a new home, and during our ten month walk-thru (2-8-08), I complained of defective carpeting (which was an upgrade). Two times service men were sent out to re-stretch the carpet, trying to remove the wrinkles. Both attempts failed and an inspector was then sent out to examine the carpet. He agreed it was defective. Ryan homes informed me that L & L Flooring would be in touch with me. Mike called and said that L & L was no longer dealing with the distributor of the Berber Carpet they installed in our new home. He stated he would get back to me, as soon as he contacted them and found out how they would handle this.

There were three critical mistakes in the HVAC system, one a criminal code violation. The HVAC system produced low level CO and gradually destroyed the contents of the home with soot. An errant piece of fiberglass insulation was found in contact with the electric heating coils, which act as auxiliary support for the heat pump. This error was initially blamed for the soot damage covering everything in our home, and for the symptoms of low level CO exposure, as the once yellow fiberglass was blackened and mostly burned away from it's foil backing.