Ryan Homes Reviews

I have only been in my new home just over 60 days. There are so many issues with this new construction, which defeats the purpose of building a new construction. I have cried so many times. The project manager should have been more meticulous in lieu of meeting an assembly deadline. THIS ENTIRE PROCESS WAS A NIGHTMARE. Ryan Homes refused to work with me as a current military reservist attempting to reschedule the construction date as I was anticipating my active duty military orders. If you want your dream home, please choose another builder. Please read all reviews. I took a chance and sadly I regret it every day.

Before we moved in the house we had flooding in front of the house, and all they did was fill it with dirt and said the problem was fixed. We have also found out that other homes in the development have had the same problem. One home had sewage flooding the house. We have sewage coming out of the shower drain and the sink in the master bedroom now or master bedroom and bathroom smell like sewage. You would think when you buy a new home you wouldn’t have these problems and if you do that a reputable company would correct the problem instead of ignoring the people they took the money from. It’s also funny that we were the last house to be finished and it really seemed like they wanted to get out and not come back.

When asking them to move it's like it's an inconvenience to them. All in all not a good experience being a neighbor to where Ryan Homes are being built. Also watching the process of them building the homes worries me as well, they seem to go up quick and from reading other reviews of people who purchased from Ryan homes they have had problems.

All my neighbor's water runs right into mine and has nowhere to go. I've been fighting with them for a year, they basically come out and do very little to change it and the issue persists. They want to wait till it rains, come out 48 hours later and if there's no standing water then it's not a problem. The issue is, my yard floods and a literal river runs through it and I cannot grow grass. Every contractor I've had out says it needs to be mounded just like the other yards, but Ryan Homes does not understand the issue. Some of what they did helped, but the issue is not corrected. I would not purchase another home from Ryan Homes.

1) NVR Mortgage. I initially decided to use their mortgage company because of the 'incentive' of $3000 cash towards closing. If you actually compare loan quotes they just add the cash towards closing you are getting right back in so no real savings there. When the interest rates started increasing, I called to lock in a rate of 4.25% which was 'the best they could do' and got charged a ridiculous amount of money to lock in that rate ($5000). I decided to get a second quote from the mortgage company my relator is affiliated with. MUCH better rate of 3.75% for less than half of the price that NVR was charging ($2000). I decide to switch mortgage companies-totally within my rights. NVR LITERALLY harassed me AND my realtor!!! While I was at work!! Completely unprofessional.

The manager called my realtor (why-is she buying the house?) and all of a sudden NVR can do a loan at 3.65%. How about offer that in the first place if you want people to use your mortgage company? I had to call the sales rep to get NVR to stop harassing me. She wasn't much better than they were in terms of customer service. This experience alone put a bad taste in my mouth for them considering this was supposed to be a happy and exciting time. Then the problems continued.

g) Outlet boxes don't fit because they were not cut properly in the first place.

3) The SAME DAY we moved in the circuit breaker controlling the power to our master bedroom, bathroom and secondary bathroom tripped multiple times. It was OK for a week or so, then it tripped and would not come back on. If you flipped the switch it immediately tripped again. We thought it was because the fan we put in the ceiling but nope. There's nothing was wrong with the fan. This happened Thursday. After troubleshooting, we called the 'after hours' electrical service number Saturday. Guess what? They have the same freaking hours as the warranty office (M-F 8-5) so it's not 'after hours' service.

Tuesday they sent out two people who could not speak English. The work was done but nobody was able to tell me what the problem was. But it's working for now. How long will it last? Who knows. I don't have any confidence at all. My biggest fear is what the wiring actually looks like behind the walls. Bad wiring can cause fires. If this is all within the first month I can only imagine the problems we will have in the future.

So this has only been within less than a month of moving in. I had only had a moderately good opinion of them having built a home previously with David Weekly in a community that included Ryan Homes so I have seen them before. I read the reviews, unfortunately in this crazy housing market and after looking for over a year a Ryan Home is what I could find in my price range. NVR/Ryan Homes couldn't give two ** about the customer including their safety and health. It's sad but not surprising to see a corporation put profits before all else. STAY AWAY FROM RYAN HOMES!!!!

Our main issue has been our flooring, we had Rite Rug's manager in house during the discussion as well. We feel completely dismissed, this is our family home, we were extremely excited to have built our family forever home, and have been nothing but disappointed. We have attempted to speak to someone of higher authority than our warranty manager, and have not been successful. We would appreciate a call/email - some sort of communication from Ryan Homes so we can review our concerns. At one point we had moldy flooring delivered inside of our home. We are extremely shocked at the lack of quality.

When I tried to contact Ryan Homes about it, they refused to reimburse me for the emergency call stating I had to use their plumber, even after I said only one was willing to come out during the snow emergency. When the warrantee supervisor came out, he said there was no risk of mold and they'd patch the wall. Even though water caused the drywall to partially collapse, he tried to tell me there was no mold risk. I also mentioned what the other plumber said about the piping and the warrantee supervisor responded by saying "I've seen worse". Really?!?! I was then promised they'd send someone to fix the wall this was in December, it's now May and still nothing. I've also reached out several times because there were many items outright not done in the house.

Dryer vent wasn't installed neither was the piping, one if the HVAC vents in my bedroom wasn't connected. Cable boxes had no actual wiring in them and the house bib in the backyard was never installed, so I now have no way to water without an absurdly long daisy chain of hoses. I've reached out 5 times about that specific issue and still haven't had a response nor resolution. The house is only 6 months old and already there is creaking in the upstairs subfloor of 2 rooms. Doorknobs weren't tightened so they were loose and scratched a few doors. I had to go fixed them myself. Half the kitchen counters were not caulked, one of my bedroom lights flickers: which is an LED puck light, so that tells me loose wires. Parts of the floor downstairs are uneven and you can feel "peaks and valleys" in a few areas as you walk.

My realtor has been amazing but she has commented multiple times that she has never seen a new build with this many problems and lack of resolution. I absolutely shudder to think what the wiring and piping looks like behind the walls where I can't see. At this point, I am pulling materials together to take legal action for both the shoddy workmanship as well as lack of holding up their end of the contract to warrant the home.

The latest issue is my foundation on basement wall by the window is cracked and leaks water on my carpet from the rain and my dining room subfloor needs to be replaced because it buckled. Now Ryan's Homes has no problem with making these repairs so far, but as a ** man who is a veteran having new home built, I wonder if I would of never visit the site while my house was being built would I still had all these problems. I get the impression when the Ryan's Homes workers see who's buying the house they did crappy work finishing my house. My neighbors on opposite sides of me have no problems with their home.

My laundry room, you can tell where the floor is going down because where they caulk the floor to the base boards, it's not even connected. You can push on the floor and it goes. I called them and they said you should've called before your warranty up!!!! Well all this happened after and I think it's ** that now I have to put money into fixing this when a house not even 2 years old is already falling apart. I let them know that their work is poorly done and I see why everyone is selling their house within a year of buying it!!!! I will NEVER buy another Ryan Home again!!!

I give you an advice that worth millions, wished someone opened his mouth and spoke up before like I just did. Our whole community is not happy with Ryan Homes at all, and some of them like me, are still fighting Ryan's. Don't make Ryan's fool you with their beautiful sample house. I bought a new house because we don't want to do maintenance for the next 5 years, we were wrong, Ryan's houses you will do that from the first month. I will sell this house and never looking for a new houses. We got enough. I want to warn you all.

I explain, "Am not ready to put all this money down and am not sure," he said, "Ok. What about 10,000$," still was little bit hestitant, he said, "Put down 5000$." I said, "If I change my mind would I get my money back." He said, "To me since you not sure and I really don't want you to miss out on this deal. Am going to give up to 12/16/2021 to pay the balance," he make it clear, "If you don't cancelled before 12/ 16 you will have to pay the balance but if you cancelled before you going get your 5000$ back."

On 12/11/2021 I call. Didn't get any answer. I text him to inform him that I am cancelling. He answer and said he was sorry and what was the reason and he on a family emergency and he going to connect me once he back in the office. A couple of days go by no calls, no text, I call. I text. No answer, my next call and message I received was from a whole other representative that I never meet, telling me he is my sale representative because the other guy no longer works for Ryan's home, now all of a certain difference representative, every one saying something different and no know or wants to know what was the deal made between the first representative and I. Am very frustrated and disappointed. I need this to be resolved. KV

I was the first person to buy a lot in phase two and I could have bought any lot. Privacy is important to me and I was reluctant to move into a 55 plus community, with the small lots and the horror stories I’ve heard about restrictive HOA’s dictating what you could do on your own land etc. I was shown one lot which had extra open space in the rear as the street behind curved away connecting to an adjacent community and there was a wooded area on one side with no neighbor. I asked several times if anything was going there. I was told that it was considered wet lands and nothing could be done with it and the open space would just be planted with grass. Just what I was looking for, add a patio etc. and sit back and relax and watch the sunsets in privacy.

I put down an extra 10K for this lot as this was so important to me and was assured several times I would have my privacy. Two days after closing I was getting the house ready for move in and I kept seeing people from the adjacent community standing less than twenty feet from my windows, talking on their cell phone, walking their dogs etc. I just thought they must not realize I had moved in. A few days later I. was standing outside and two people came through the brush and started to walk toward me. I thought to myself that takes some guts, but politely asked if they thought there was a walkway there. That’s when I got the shock of my life. They informed me that is what their community got for allowing my community to connect their streets. (Even though this was on my communities land)

I immediately started called everyone at Ryan, My two sales people, the site manager, the site engineer via the site manager. All said there is nothing going there, that it was wetlands etc. and they would put up signage etc. Sales called me and vehemently denied anything was going there. I quote “Those people are wrong. No walkway is going there” A few hours after that phone call; the site manger came and told me it was on the plans, but just looked like two more swale lines (unlabeled) and I signed it. Apparently he was just elected to give me the bad news and never heard from anyone else.

I contacted a lawyer, (divorce lawyer/ reviewed sales contract etc., bad choice in retrospect) Long story short he was more than useless. Ryan’s corporate legal department said, if it was not in writing they were not liable for anything their employees had told me. In a rather terse email I was CC’d in on they said: If I wanted privacy to buy a fence they were allowed; so another 10K to get “some “privacy. I was hoping at the least Ryan would try to do the right thing for their customer, Pay for a fence, move the walkway a little further away, Refund my 10k, but absolutely nothing. I was told it was on the site plan in the office ( looked like a demarcation between the two communities) and I should have saw that, even though their two sales people who sat directly across from it for at least a year, were the one’s vehemently denying the walkway was there.

Every day more and more people come through, mostly dog walkers from the adjacent community even though I was told by Ryan legal it was only for people in my development to take a shortcut to the as yet unbuilt community center. It would be impossible to stop them as the other end is 5 feet from the other community. I was also told there would be signage with rules of usage, but all signs have been taken down after completion of walkway. Just prior to construction, there was a small sign on each end that read proposed walkway and in small letters said for residents of Legacy of East Greenwich only, but has been taken down and not replaced. I dread next spring when warm weather returns.

I did contact another law firm who specialized in real estate law and was told it would 10-15k to research, if I even had a case and I might not have a case, as most of these contracts have many clauses written in to protect themselves. Ryan knows this and it’s too cost prohibitive to file a case. I thank that law firm for being so honest and giving me this information. I know where I’ll go if I need legal assistance in the future.

Secondly after receiving an $800 dollar water bill, I found out that I was leaking around 25 to 30 gallons of water an hour 24 hours a day out of the main supply to the sprinkler system. I had questioned the landscaping / sprinkler contractor when moving in. I had had water in the front which he said was just over watering and I asked him to look at standing water I had in the back with greatly reduced watering and consistent 90 plus degree heat. He refused. Ultimately he had to return after I produced a detailed hourly report from the last 90 days from the water department. Thankfully this got paid by Ryan after the site manager and Mayor stepped in. The Mayor sent the bill along with another resident‘s with the same issue to Ryan. If I would have sent it; they still would be laughing.

Truthfully I feel extremely violated with no course of action. Every time I look out and see someone less than twenty feet from my window, my stomach turns in knots. If I may give some advice; never believe a Ryan employee; get it in writing. Better yet, never buy a Ryan home, as you never know what you may have missed.

During the final walk through. Joe and his colleague patiently go through every feature of the house and address every question and concerns that we have. E.G. I am concern with the exposed nails in the unfinished part of basement and Ryan Homes cover every expose stud nails with protective foam to avoid rusty nail cut in the future. Also make many suggestions to help our transition more conveniently. (Like using temporary window blinds before our custom order blinds can be installed.)

Ryan Homes also are up to date with the digital information for appliance warranty and user manual using scan codes, document in a thumb drive and contract signing using DocuSign online. After move in, we found a few minor electrical and plumbing issues which Joe came right away and start the home owner warranty repair process. Within a weekend, we got the electrician called us to come next day to fix the issues. We are happy with our new home. All the appliances are the latest one with latest advance features. We are sorry to hear other owners had many bad experiences from Ryan homes group in other States. We definitely will recommend the Ryan homes group in Delaware.

I will never purchase from Ryan Homes again. Lesson learned. For what you pay, the poor quality, lack of caring and headaches to fix things or get it handled through them is ridiculous. I'm now waiting for someone to call me back about two tickets that were marked "resolved" when in fact they were not. I can't imagine the amount of lawsuits this company has against them. If you are considering a Ryan Home, purchase with caution.

When I walked inside, I was shocked to find out that our granite had giant black defects all over it, the wrong hardware was placed all throughout the home, walls were crooked and our stone fireplace had a light switch right on the front of the stone. Coincidentally, our “project manager” Mike, walked into the home as I was there and completely lost his mind that we had stopped by the house unannounced and had no answers as to why things were a mess and ASKED US TO LEAVE.

Yes, things only got worse from there as you can imagine. On move in day we found even more defects with the house that Ryan Homes promised to fix but never did, I spent the entire next year putting in ticket after ticket and countless vacation days waiting for people to come repair various items in our home because everything kept breaking but nothing was ever resolved so eventually we were assigned a “regional manager” to our case, Tom, who gave us nothing but a runaround until our 1 year warranty was up.

At that point we were totally defeated and we are now left to deal with a garage door that does not go up and down properly, sky high humidity levels in our home because the HVAC unit they put into these homes is too small for the square footage of the home, a broken dishwasher because the motor was no good, blinking lights in our master bedroom and master bath and trim that looks like a 10 year old painted and placed. At this point in October of 2021, Tom stopped answering any of my texts and phone calls, closed out all of our tickets and marked them as “resolved” and we are left with the choice of paying lawyer fees to get these issues resolved or paying to get all of these items fixed ourselves. Literally hell. I write this in hopes to save others from making the same mistake in purchasing one of these homes.

As building continues, the company who owns the property only asked some existing owners if the builder could dynamite also. No notice on my end of the street. Concrete basements do not belong near blasting as my basement will show. In my one year of living here I have only spent money fixing and checking systems in the house to make sure Ryan's workmanship is not affecting our health. My advice, don't buy or sell a home without a lawyer.

We were not compensated for having to remove 75 gallons of water from the fish tank in order for them to replace the defective carpet, missing electrical outlet (their charge for adding one $350) and saw nothing wrong with not putting the missing one in, Wavy tray ceiling (refuse to complete repairs), Broken truss, Defective stove, Interior doors have a gap approx. 1 3/4 wide. Doors are not hung in the model and we were never told they would be larger than industry standards. Tommy ** explained the large gap under the doors as a one size fit all to accommodate tile flooring. These gaps lead to no privacy due to lights and sounds and no way to keep draft out, because standard product doesn’t fit. Erosion/Grading issues and Outside water septic leak from the knob.

Sunken/Roller Coaster/Floating floors - (Brett Sechler, Vice President came to my home on 2 occasions and never introduced himself or that he is the VP). Brett had Tommy ** to measure in two places (patio door and front door) just the immediate area where the floating floors (Jim **) begins, never measuring from the highest point to the lowest point in the room. After measuring Brett said, "by looking at it, you wouldn't think it would be within tolerance". That statement alone tells you how bad it looks and yet Brett refused to have the floors repaired. Then on 12/23/2020, Brett sends me a threatening letter stating that they didn’t have to complete the warranty work without any explanation and falsely accusing me of trespassing.

I reported the issues with the floor long before the 1 yr. warranty expired 03/09/2021. To date 8/23/2021 Ryan Homes states that the floor issues, and unfinished repairs are now outside the 1yr. warranty and refuses to repair. It is my experience that Ryan Homes practices match what I was told by warranty worker, Tommy ** to be Ryan Homes motto: "We are a financial company selling homes and the homes are just the postcard.” We are experiencing that statement firsthand daily; Ryan Homes Builder/NVR care more about their bottom line than the quality home they advertise they will build or the customer.

In some cases you are promised $5000.00 for using the builder’s lender. However, items such as a credit report is billed at $100.00 when a competitor price is $19.00. Read that again, 5X higher! Or when lender charges an origination fee that wipe out your earnest money and competitors charges $0. Did they really give you $5000.00? Five thousand dollars is on the credit line but recouped in the excess cost of itemized fees. This practice along with a higher interest rate is only part of the big financial gain at the consumer’s expense. Don't take my word for it, read and compare your financial documents from NVR and other lenders with a fine-tooth comb! Buyer Beware!

Dried paint on floors and appliances. Drywall errors (some yes that I missed on my walkthrough) but hey I walked through myself, not easy to take it all in. Loose flooring. In the bathroom's cabinet vanity panels near the floors are damaged. I care about things like that. And a brand new home should have these issues. But as I stated I will just keep submitting warranty requests til things are as they should be. They are prompt about coming out so far when I have submitted requests. But again this home is brand new. I should not be submitting the requests I'm submitting.

I have a great concern that the house is not safe to live in with my family, and there will be many bad issues that I need to deal & live with later, so be careful and read many reviews before you sign a purchase contract with them... You may regret it like me.

I called another company to take a look and they informed me Ryan homes did a shabby job (no surprise here). They installed one system and a smaller one at that, while we have two climate controls with just one system. We've called and complained yet they keep jerking us around asking us for more details and won't Send their people out to take a look at the crap job they've done, I can't spend time at home cause it's 87 inside the house. The house may look great from outside and a great neighborhood, but the build quality is just horrendous. BEWARE. YOU'VE BEEN WARNED.

My automatic garage door doesn’t work and they were supposed to send out a garage specialist promised two month ago. Promised they would fix the grading around the house and Ryan Homes just disappears and conveniently you are not able to get in touch with them. No returned phone calls, texts, or emails. You fill out their survey they send you about how horrible their work is and Ryan Homes will not contact you or follow up on the disappointment you have with their company. They obviously don’t care. They got your $700k already.

Again, they pick what they feel like fixing and don’t even do a quality job at that. I have patches on my walls that they didn’t even paint after they did it. I guess they expect me to do it with they paint they poured in an empty cashew container I had. Then when you contact them to see what is going on and when they plan on completing the job, they completely ignore you. I don’t know how this company stays in business. All my neighbors have had similar experiences and are telling their friends to stay away from Ryan Homes. Warning: please stay far away from this company. I hear that there are quality builders that stand behind their houses. Ryan homes is not one of those builders!

In our hallway the ceiling drywall has dimples where every screw has been placed making me believe the house is shifting and has a major structural issue. The floor is also loose underneath the carpeting like it is missing nails or separating from the structure. We attempted to do some backyard landscaping and I'm amazed grass even grows. The fill the home is built on is large rocks, concrete waste, gravel and some dirt. Digging a 1 foot hole was almost impossible, and probably explains why the home is shifting and foundation is cracking. Currently looking to sell.

So many more but here is the best at the end of the summer, we started to see fungus appear on the first floor ceiling. It wiped away and many neighbors said they just use a dehumidifier. I was determined to find the issue, opened the ceiling today and found that the ductwork was all rusted and the back of the drywall was moldy and a repair had been attempted from Ryan Homes while under warranty. Where a 2'x2' piece was cut out and replaced attached by 2 pieces of baseboard on the backside. I am hoping I can add pictures.

There are certain things which Ryan needs to work on customer service. In my case, the sales representative did not clearly explain the layout by showing the layout and structure plan of the lot. They shared the layout after I signed the agreement after multiple requests. They explained one, and at the time of construction the layout of the lot was different to my surprise. Instead of multiple requests they did not care to come and explain the layout at the lot in time until they start the construction. If they did, at least I would know how my house is going to look like and the placement of it and to go with the agreement or not. The communication was not very much responsive and not in time when needed. Even the Ryan's customer care service was not responsive. I explained them about my situation and concerns in their survey but no response from them yet.

My lot being the last one there were not much options available with selections. I had to go with whatever they had. I felt that it's being the last lot in this community at this point, they are not giving much attention to my concerns. There are certain things which I wanted to my home, keeping my kids in mind, which I wish had the choice but they did not provide. They did not clearly explain about some facts and you will be surprised when you see them. I am really disappointed with their service. Ryan needs to work on making their customers happy. These are my opinions based on my experience so far as the closing is not done yet.

Definitely not the case for us. The first couple days we moved in I noticed a sewer smell in the basement. I called and complained about it. They came the same day to fix it. About a week later the smell came back again. So we called again. The next day they had someone out who said our bolts were actually really loose so they tightened them and we haven’t had an issue since. We also had an issue with a toilet that wasn’t flushing right anymore after about 2 months. Again a guy came the next day to work on it. He couldn’t fix the problem so he actually replaced the whole toilet that same day. Our site manager was a great very friendly guy who always kept us up to date on our house and let us come and tour whenever we wanted when it was being built. I’m sure some people had legit issues but just know that’s not everyone’s experience. Or else they probably wouldn’t be in business anymore.

Uma

After pointing out to project team, I get nowhere. 3 months of $400 water and sewage bills, $500 in seed and treatments... its nothing but bare spots and weeds. When asked warranty manager about documentation I get nothing. They have no documentation, no quality assurance, no checks and balance.. ZERO proof the lawn was properly installed. They can not even produce policies, procedures, or minimum standards of the landscaping company to prove they are properly doing their job.

I told warranty manager that I want to redo the lawn and can get $140 in topsoil.. He said, to my face "I will give you $140 just to shut up, but you are the type of person to go on Facebook and blast us, so why should I help you?" I asked for a second opinion and to escalate to higher manager... I was told, again to my face "No". I said please give me the name on contact of your manager "I'm not doing that, no way.. If I feel like it I will email him but he won't talk to you". Third time I say, to be clear I am a paying customer and I am politely asking for your manager's name and/or contact information and you are not going to give me it? Warranty Manager "Nope". Glad to spend $300,000 to be treated like this. Buyer beware.

It all started when I used my half bath for the first time and noticed my pedestal sink was extremely crooked. We’ve since had to deal with non working doors and windows (internal AND external doors), a leaky shower, a garage door falling in on my husband, walls that are so bowed and not square that pictures don’t lay straight, issues with our yard coming in, unlevel concrete work, cracked tub, contractors who drive or walk through our yard like we don’t even live here (including tearing up our yard to work on a house next door). We had a drain put in AFTER committing to the lot that we weren’t told about which takes up a large corner of our yard between the drain itself and the grading to it. They didn’t uncover this drain so it wasn’t even functional leading to our yard flooding and grass washing away. Their solution to that was to drop off a small bag of grass seed for us to make the necessary repairs.

I’ve been screamed at in front of my daughter twice by their contractors. The salesmen inaccurately gave us information regarding the HOA. The service manager is extremely condescending. When we had an issue with one of our windows not locking. He actually had nerve enough to ask if he needed to come over and show me how to close my window properly. Ummm no thanks. I know how to shut a window. When repairs are needed it takes forever to get them taken care of with multiple calls to follow up. Our vinyl floor has already torn in 2 places in less than a year. We are not hard on our things at all but the floor is basically paper. The only thing I love about the house? The layout.

I think they are reasonable, Fair and people with integrity that keep their commitments and fulfill their contracts. They are in mine but I have over 30 years experience in business, with contracts and managing large projects. So my opinion and view is different than most everyone else you will read about. It's because I am not an average homeowner. Behind delivers excellent value and builds a home with integrity and stands behind their product. If they make a mistake, they correct it. What more could a consumer ask for? Nothing in my view.

There are in line that these homes are built by people and people are human. To become truly exceptional Ryan Homes would have to spend a fair amount of money more on their products and finishes oh, but that's not what Ryan Homes builds. They build for the middle class American. If you want a custom home from a private and custom home builder, Ryan Homes is not the one. But if you're a middle-class American looking for a well-built home oh, Ryan Homes beats all the competition in my estimation. Great job Ryan Homes!

Covid-19 happened and my partner was furloughed from his job because of it. We tried in vain to find him another job because we knew he wasn't going to be called back to that previous employer due to the nature of the business they provide and was gravely affected by the Covid-19 situation. So we were told that we had to provide them additional documentation and we did so. I get a call from our Salesperson telling us that Ryan Homes had rescinded our contract and I was like What? We just sent paperwork to NVR to re-evaluate for the loan approval.

So a few days later I get a call from her manager stating that they rescinded the contract and they would be sending us a letter via email stating so. Fortunately for us they returned our downpayment which was substantial. I then asked our salesperson if she would call and let us know when the house was going on the market as we had figured out another way to still purchase the house. The house was on the market less than 24 hours and had a deposit on it and going into contract the very next day. I thought the salesperson was truly genuine and wanted us to have the house but she failed to call us and we saw our dream go down the drain. The house didn't even have a "For Sale" sign on it because we know someone that lives in that community and they told us so.

I guess at the end of the day it's all about the money. Needless to say I am very upset and sickened because they were showing the house before we even knew they broke the contract with us which I find shady. Thank you Ryan Homes for showing us how you truly are. You know how they say the best advertising is word of mouth? I would never recommend them to anyone ever!

Any issues/questions we had were promptly handled. Ryan Homes has and continues to make the experience fun and stress-free. We have now been in our home a while and Ryan has gone above and beyond in their commitment to workmanship. The layout, quality, and workmanship is terrific. We and others in our community have had no issues In Ryan standing behind their homes. I do not know what’s going on in other parts of the country but here in Delaware Ryan’s reputation is top-notch. We could not be happier with the quality and experience. Thank you to Brad, Alex, Jen, Matt and the Ryan Team. Highly recommend Ryan Homes.

Now, we have been in our house 2 years and have to replace roof. All the shingles are coming off my house and shingles are now lifting up. We called Ryan Homes and their answer is that it's out of warranty. No one should have to replace their roof on a brand new house after 2 years. The best thing is that 5 houses on our block are now replacing their roofs. There is a lot of cheap and poor quality through our house. I would never buy a house through Ryan Homes ever again. I can go on and on about my issues with Ryan Homes. My best advice is not to buy from them.

Next, at the pre-drywall meeting, the electrical wasn’t even in yet. Typically, both plumbing and electrical needs to be in at the pre-drywall meeting. Less than 2 weeks before settlement, I get a buddy who is a home inspector to do a preliminary walkthrough, and much to my dismay, a laundry list of items was noticed with the place. I seriously contemplated backing out of the contract, but was told I would lose my deposit and the builder could potentially go after me for damages. Later, I found that some people had backed out, free if penalty, because of the Coronavirus and people losing jobs.

The PM had most of the issues addressed, but some cosmetic stuff still remained. I got another home inspection, done by a company, and a list of issues were pointed out. Settlement came, and the issues still lingered. A few items were attempted to be rectified post settlement with a punch out contractor, but that was shoddy. The PM then said it would be taken care of as part of the 30 day service, instead of the one year warranty, but then later said I’d have to go through the warranty department. But with the pandemic, they said the service repairs would not be taking place.

I paid an extra $5K for oak stairs, and the craftsmanship is horrible. There were deep scratches throughout, and a few were pointed out. But the punch out contractor ended up making it look worse and not matching the stain. Some pieces are not flush either, and poses danger to my baby. Walls have random areas with no paint or have dents and scrapes. I put painter’s tape to do some edge work, and pulling it off ripped some of the paint off! I told the PM that the paint in the bathrooms should be glossy, but he said he never heard of that. I paid extra for quartz countertops, yet they were cut unevenly. The luxury vinyl plank has areas that are sticking out and are sharp. Ryan Homes is a big company and they do high volume new construction. They are more focused on getting in and out quickly, rather than concentrate on quality work. Think twice about going with Ryan Homes to build your place.

Original Review: The experience of a new build was suppose to be the dream experience, but this was far from it! So many issues, problems. It has rained the last two days and water just keeps appearing on places it shouldn’t. Lumps underneath our carpet in the basement, stairs going to the upper level of our home and on the hallways. Checked the vents and we found carpet scraps, nails, dry wall, dirt, I mean anything that you can imagine laying around during a building process in our vents. Exposed nails on our ceilings, I could keep going on. I’ve reached out to the project manager so much it’s ridiculous. I have photos of everything, I keep them just in case we have to take things a step further because it’s like we are the bad guy for calling in issues when they arise.

There were a few positives times throughout this process and all and all we love our house, just worried about the things we don’t see and might appear down the road. We ultimately decided to close because two people but had we had a chance to go back and build with somebody else, we are 80% leaning toward going with another builder. We’ll see how things get handled down the road and I’ll update this review accordingly. In the meantime my email is ** if anybody wants a more in depth conversation or want to see some pictures. Hopefully this helps people looking to build or purchase a home through this builder.

We had A LOT of things that needed to be taken care of in this home AFTER we moved in. The doorknobs were missing screws. Floor in hallway creaked, counter top in kitchen was uneven.... Cabinet door in kitchen needed to be replaced. Insulation in attic wasn’t enough- they needed to put more insulation in attic. PLEASE get Radon test, ours was VERY high. There are other things wrong - list goes on. I would advise NOT to buy a Ryan home. These could be nice homes but they just chose to make money over quality- the budge seems to be the most important thing to Ryan Homes. It’s sad.

They are also setting off dynamite blast on the northern side of the community with half the community built. Extremely dangerous, loud and it shakes my home furiously. If I had known all of these things before we bought this way overpriced home considering I would have never bought this home. I know you may seem to think this is just another bad review but I spent time here writing this and warned everyone not to purchase a Ryan home here in Middletown VA. 2/27/20

The list goes on from there. Horrible paint job on both inside and out. Not to mention the day after we moved in, a GFI in the garage popped and the garage wouldn’t open which led to a $275 locksmith bill at 12am and they told me it wasn’t their fault and wouldn’t reimburse me. I’m still trying to get a lot of these issues resolved. They charge custom build prices but give you very limited options to choose from. I had no lights in any of the bedrooms when we moved in. I had to install all the fans and everything myself. They overcharge for everything and use low quality items. Do NOT buy or build a Ryan’s home.

I just had a contractor come in Feb 2020 to fix the upstairs floor and the kitchen floor. He had to nail the floors down. The same spot that they supposedly repaired in 2013 I had to have contractor nail down again. Along with other areas in the kitchen. Contractor checked the floor joist in basement. The joist are supposed to be 16" apart. He showed me, the floor joist are 16.5", 16.25", 16.8" and so on. They put glue on top of joist and attached to basement ceiling. The glue had gaps in it so the subfloor is not attached irregularly.

The upstairs carpeted, there is a board that you can see it pops up thru the carpet. It squeaks horribly. Right next to bed. The hallway upstairs the drywall and paint crumbles off. I had it repaired 3 times, paint and drywall crumbled also in main bathroom. Several nail pops in ceilings and hallway walls. I had that repaired 3 times. They just pop back. Contractor said the hallway wall is not attached to floor. When you walk in the hallway you hear huge cracks and pops. In the bedroom too. Contractor put numerous nails in the flooring around it, but still pops and cracks. The hallway wall sounds hollow when you hit it with your foot. Compared to the other wall, it sounds a deeper sound. All this is caused by a Truss Uplift.

Truss is the frame that holds the roof on. Due to weather, usually winter, it expands and contracts. The truss lifts up and pulls on the inside walls. Ryan Homes attached the Truss into the walls, not the ceiling. There is another way contractors attaches the truss, not sure what it is. So, Ryan Homes says the truss is under warranty, but not a truss uplift. I am now going to contact Ryan Homes and begin the fight. Walls and flooring are a part of the structure, which has a 10 year warranty. I have the Management's contact information on my email (saved) so I am going to rattle his chains. This time I am going to let him have it. There is so much more, but I don't have the strength t to list it all. Do not ever buy or build a ryan homes. Shoddy work, cheap materials untrained & corrupt employees, disgusting policies. A con.

Overall the quality of materials and workmanship is deemed poor, at best; sub-contractors for the most part incompetent and seemed only concerned with meeting set timetables. The past year has been nothing but a nightmare with a huge punch list that still has one outstanding issue to be addressed spring 2020. Below are the most major issues. Note that there are several others not being commented on due to space.

*Engineered hardwood floors on main floor - significant separation of floor boards above beams in three locations. Was told this seems to be a design problem in our model home. Took seven months to determine "best way to address the problem" which ended up being to take up several boards around each area and re-position/glue new boards with a little different spacing.

*Family room ceiling replaced due to sub-standard installation.

*Hallway carpet had to be replaced due to fraying however since it could not be properly matched up to the adjoining bedrooms, it was determined that engineered hardwood should replace that carpet.

*Shower leaked in the first three months with water coming down into the kitchen bubbling the kitchen ceiling in the affected area. Problem was identified to be a bad seal in the drain.

*Screw pops on every wall in many areas; elevation changes in drywall, and tape visible at most ceiling and wall joints. Many but not all these items fixed as per the one time allowance.

*Poor painting of ceilings and walls; improperly finish. Warranty supervisor called it "Orange Peeling"; prior, project manager stated nothing was wrong. Meager attempts were made to address.

*Caulk sloppy and cracking around windows and doors. Windows that only open bottom up 1/2 way and doors are not tightly sealed. All leak air.

*GE double oven stopped working in the first year. Manufacturer representative fixed a bad blower.

*Water leaking on the inside main floor front window sill. Caulked exterior stone.

*Rear yard poorly seeded, with little grass taking. Rear yard flooding due to poor grading of property. Homeowner spent thousands of dollars to lay turf and attempt to address flooding issue as Ryan Homes indicated it was not there problem and property had a swail (much larger than on prints and not part of the discussion at sale). Project Manager stated once the other homeowner's grass came in the water issue would not be a problem, but it is.

*Meager landscaping with 4 cheap scrubs, 2 of which died the first winter. Front lawn turf put down by the Developer was adequate.

The list could continue but... The project manager ended up not being very helpful and sadly was not always very honest. The warranty supervisor did address issues, but would contradict things, blame matters on miscommunication or misunderstanding and in this writer's opinion ended up being arrogant and condescending when pushed. Female household member felt she was "talked down to". Communication once a work order was placed was poor. One was given a date sometimes the day before arrival and arrival time was rarely correct. Estimated that homeowner had people in the home 60-70 times from approximately January through November 2019. Two of the people entering the home to do repair work were upfront and seemed to know what they were doing to correct certain items. Enjoyment of this home will be extremely difficult due to the horrible experience. Will never recommend a Ryan Homes to anyone.

Wood trim is not wood (plastic). Front steps and roof overhang not centered. Entry door leaking. Siding is terrible, terrible installation, bulging siding everywhere, cracked concrete. Appliances falling apart. Dishwasher broke down and racks rusting already, not even a year old. Washer and dryer service calls, dryer has to be rebuilt. Garage wall sits 1 1/2" back on foundation (not right). My AC unit had to be cleaned out. It was full of straw and seed from the landscaper, who also is terrible landscaping. Rain run off carries the sand and stone off property, many more problems. We had an 8 page list of issues.

Also, Ryan's contractors are ALL from other countries, which is ok with me BUT you cannot communicate with them at all! In short we are NOT happy with the construction at all! We are thinking about selling already. Which stinks, this was supposed to be our dream home, more like a nightmare!! DO NOT BUY FROM RYAN HOMES, overpriced, very poor construction.

I am highly disappointed and I will inform people the way Ryan Homes addressed my needs. I can see at least giving half of my earnest money back. The guy advised they were keeping the entire 2500 which I worked hard for and saved. The agent advised me they are putting it back on the market and selling it 20000 more. I will not being doing any business with Ryan in the future and will advised others. Deeply disappointed customer and I will be sharing my story.

My inspector found some issues but before he can see if they made the repairs they insulated and my inspector could not follow up. I told them not to insulate and they did anyway. When I asked why they said they were on a time schedule and cant wait. My inspector's comments were don't buy this house. I already put a downpayment that I could not afford to lose. After I closed I spoke with my neighbors and they had plumbing problems already. My tub cracked still waiting if they will replace it. I moved in 10/1/2019. Do not buy from them. Run. If you don't believe me read all the reviews on Consumer Affairs.

If you're thinking about buying a home with Simply Ryan, RUN!!!! I don't care about the 1k in earnest money, because if God blessed me with the means to get that, surely He'll bless me with double for the trouble. I want single moms, who maybe first time home buyers to run and look for other options outside from Ryan Homes and NVR Mortgage! They only care about sales and earnest money. I should've went with Eastwood or Mungo, never again!

I called Ryan Homes given the failure was due to improper installation or defective component. I was told it was out of warranty and it was issue to resolve. The customer service individual (I'm being generous with calling him a "customer service" individual) told me to contact a local plumber using HomeAdvisor or Google. I asked to talk to a supervisor and was told there are none. There's no other resolution than to fix the problem myself. This is just a culmination of issues my wife and I had during the final three months of construction and lack of doing what they said they would. Thank you Ryan Homes for your support. This will be my last purchase with your company.

Lisa

- Tub was cracked when we moved in.

Keep in mind that they have “quality control measures” in place and many things, such as paint should of been caught. But their quality control is too interested in anything that doesn’t meet “their standard” as I was informed and so they don’t care that it looks bad. If it looks good to them then you are told to live with it. Now, all of those would not be an issue if they were taken care of. However, Ryan Homes will make excuses and argue with you every step of the way instead of fixing things.

Also, when they do send someone to come and fix things, the back door and window listed above are prime examples, they send people that have no clue what they are doing. In the instance of the back door the guy admitted to not having a clue what he was doing and also admitted to not having a clue how to rehang siding (I had to instruct him). This leads to things not being fixed correctly and call back after call back; in the case of the back door it took a total of 6 guys 2 days to remove an old door and replace it with a “new” door and the problem is still there.

In the case of the window, the guy admitted that it is not framed correctly and Ryan Homes just tried to force a window into the improperly framed space and so now the window will not work properly. The plumbers that we are arguing with about sewer gas are the same ones that installed the plumbing in the house and because a mistake was made caused a flood and then led to the flooring being ripped up, replaced etc. However, instead of listening to us in the first place about what was wrong the project manager had to first argue and then instruct us that water is “self-leveling.” Lo and behold, we ended up being right and they finally got it “fixed.”

To be “fair” and “transparent” I have been in residential construction as a remodeled and renovator for years. So I know how to fix many of these problems or install things (such as plumbing, doors, electrical, hvac, flooring, etc) correctly and so it is even more frustrating. I know how things should be done and the fixes and instead of doing as we reasonably require Ryan’s continues to argue or send unqualified people to “fix” issues which, so far, has led to more problems down the road. When it comes to paint and patching I was literally told “well most people just paint themselves so we don’t typically mess with those.” So, basically, they expect you to get tired of things, do it yourself, and not bother them anymore.

Their customer service and warranty department and, their whole company, is concerned about protecting the company and doesn’t care about the customer. They just want to turn out as many homes as possible, fill them with unsuspecting people (in our case I didn’t have time to handle a fixer upper so we thought this was a good choice), and move on to the next subdivision. They leave materials out in the elements for weeks on end (doors, windows, trusses, wall pieces, etc) so they can be warped, bent, crooked, dinged up, etc upon installation. It should also be mentioned that before they do many “fixes” they demand that you sign this paper or that paper FIRST which states that they will do it once and not again.

In a legal sense, saying that you will only perform a service if someone else does something first could be considered blackmail (in Ryan Homes' case they won’t perform many fixes until you’ve agreed to their demands) or a “quid pro quo” (this for that) arrangement. In either case, it is a highly unethical business practice. This is a ongoing issue. I can think of at least one lawsuit they are currently involved in our subdivision alone. They told a ton of people that they would have woods behind their home. Roughly, 3-4 months later, those woods were bulldozed to make room to expand the development.

Ryan Homes and NVR (Ryan Ryan Homes' parent or sister/daughter company) will lie and postpone to make themselves a quick buck. At the beginning we also had to live with family because they told us we could move in on a certain date. Based on that date we notified our apartment (in which case you have to be out by then) and then NVR continued to push our date. So, had it not been for family, we would have been homeless because the individuals are NVR could not get paperwork done. Then, even after closing, we were asked repeatedly for documents that should of been required BEFORE we closed.

If you read all this and are still considering buying, by all means, do so. But you’ve been warned. There are also numerous reviews across the internet of people with similar experiences and results. It’s bad enough that we have sought legal council and been told that we are well within our right to seek legal action if we so choose and Ryan Homes continues this pattern of neglect, dishonesty, and poor customer service. In our case, that would be suing for the amount of the house, paying the loan in full, cutting our losses and leaving. If you’re willing to leave a brand new home in less than a year then you know things are bad. Please feel free to message me any questions as I can provide pictures of issues (which seem to only grow) and would be more than happy to converse with you before you make the mistake of purchasing a home from Ryan Homes.

They obviously use cheap paint too. There’s black and purple coming through my supposed very light gray paint. Walls are cracking around the speakers. Home isn’t even a yr old. They rush to put up too many homes in as short of time as possible. Even one of the workers told me, for whatever he does in these homes, he gets 2 days to do all he has to. Which explains why the walls are cracked between the wall and the steps, I’m sure. He too agreed that they just want to get these up ASAP and move on to the next project. If you don’t mind so many, minor to some, not to me, issues and high taxes, this is the place for you! No insults in the guidelines for reviews. These are facts! So if this doesn’t get posted, it’s because someone doesn’t like to hear the truth!

B.) If the property has well water not public, I would not recommend buying the home at all. Our development had several homes needing new wells within a year or two "Including mine." C.) Get a lawyer to review the contract and to negotiate a down payment, roof warranty, well warranty. My contract, the builder did NOT hold funds in an escrow account and the builder was able to use these funds immediately (potentially losing this money).

D.) Have a START date and Settlement date written on contract. This is a must! They can postpone your start date building or settlement date closing, while you have nowhere to live (and don't forget you gave them a huge down payment already). This happened to me. Seek a lawyer for monetary reimbursement of living expenses if they postponed building and get it upfront. Don't let them "deduct it from settlement."

You think you're getting that sunroom or finished basement for free if you use their mortgage co. Yeah right, think again. Settlement fees/costs were thousands higher than you'd pay with other companies. (Also watch your county, city, school taxes. Make sure they are in closing fees.) Review fees/costs on the preliminary closing costs sheet, check and make sure they are same and not missing or increased by an unreasonable amount at closing day.

* You do not have to use their Title Co. You can use your own and may save money. I did this. I highly suggest you have a lawyer review your contract. The moment you sign you have a 3 day lawyer review period. Also, bring one at settlement or at least bring in your own realtor. Builders have to pay a $ percentage to a realtor, so if you do not use a realtor ask for free upgraded options NOT to bring in a realtor. You can reap the $ benefits for not using a realtor.

Anyway, getting back to my home, poor finish work with drywall. Look at the ceilings in model homes or garage to get an idea of the finish drywall work, try to check homes already built in area. My home has totally visible seam lines on the ceilings in kitchen and Family Room and most of the corner beads have cracks throughout home. Drywallers did poor workmanship in my home. I put it on my "punch list" and builder attempted to fix, but it didn't make a difference. I signed the finished work form just to get rid of them. I could have done a better job or same.

My upstairs shower door has a flap guard at the bottom of the door that was at least an inch short causing water to seep out slowly through my flooring and below where my kitchen is. The ceiling has a water stain. Poor quality non-upgraded carpet started falling apart and buckling within 1 year. Had to replace downstairs. Too expensive to do upstairs, so I still live with it. HVAC has only One HUGE return for the whole downstairs and two upstairs? 3150 sq. ft. home, really? Very, very noisy HVAC 1st floor.

Floors squeaky throughout house, pressed wood floors are not a good underlayment for hardwood or tile. My oven had a 5 inch dent on the top of it and didn't notice until after settlement. I changed out to Stainless Steel and luckily sold my black dented GE oven. Get a covered porch. I didn't and my front door looks years old already. Have to caulk, repaint and reaffix trim around front door every year or so.

So aside from having a new well drilled twice to get potable water and my drywall throughout the house looks like a 5th grader spackled it, a leak on the kitchen ceiling, floors squeaky, carpet buckling, spending a lot of money for fixing issues at least the house is still standing. Last tip/question: Below ground level basements are not included in a homes square footage (even if finished), is it? Check your appraisals and County Tax Collector - you don't want your taxes assessed higher for square footage that doesn't exist. So Good luck and I hope these tips help! Sincerely, Already looking for a new home.

She also said that if we close before the year ends in Dec we could possibly get homestead exemption for 2020 so of course the payment will be less with this as well which is not true, you have to go through a whole year in the house. Which I thought to be the case, but I trusted the sales person who has expertise in this stuff. I don’t. SO, we give our 2,500 good faith dep and a loan officer calls the next day. We voice our concerns with her as well about the payment being a certain amount. She also doesn’t see a problem. A couple more days later we give 500 more dollars. A couple of weeks go by and we haven’t heard from the loan department after we had submitted everything. We reach out to them and they said they said we were on the list to call. They gave us our official conditional approval which was higher than what we expected payment wise.

We asked that same night for a revision on the loan type. To this day we haven’t heard back from them. Which we didn’t expect a new loan offer right then but an email, a call, a text would have been sufficient advising they were looking into it. A couple of days later, my husband goes into the sales office and says we want to cancel. It was a Friday evening, sales rep advises him that her manager will call him early next week and she was going to see what happened with the loan department cause she thinks they could be more creative and doesn’t understand why it jumped up in payment. We never heard from the manager or from the sales rep. That Wednesday, my husband text the salesperson and said we haven’t heard from anyone. She didn’t say much except they are keeping the deposit and they have 60k in the lot already....

NOTHING HAS BEEN DONE SINCE WE SIGNED. In fact, another person had that lot right before us but they had to back out because he lost his job per the sales agent! Soooo they own the lot already. They are out nothing!! The other two houses beside “our” lot have been getting worked on so our lot had a dumpster and such on it for a few weeks. Point is nothing was done. It was an open area. The follow up between start to now has been lackluster. They manipulated the situation to receive our good faith deposit. We had to re sign our lease in our house 7/31 and for no one to get back to us it forced us to sign another 12 months or we would have been stuck going month to month and paying 200 a more a month for nothing. Which we were going to do if owning this house was at the end of tunnel.

But since we didn’t hear back regarding the loan type revision or from the sales manager we had to make the decision to sign again. My husband also asked for the salesperson manager's info. She has yet to text him back.... which was 4 days ago although she text him to say we weren’t getting our deposit back. (Update: She text the manager's email and advised he has no ph number.... yea, ok! ) The two stars are for the lot. It was beautiful. But please Read about Ryan Homes and NVR on google if you are having any doubt. Please do that. Don’t trust the person who is going to tell you what you want to hear cause at the end of the day they only care about the sale. There are a lot of issues online about the construction.

I plan to share this experience with over 300 RE/MAX agents I work with. I am not the only realtor agent who has experienced this. There have been at least a dozen agents I know who have also been unethically and illegally pushed away from their clients. Ryan Homes buys the buyers with their incentives and non compliant RESPA practices. Ryan Homes has a duty to inquire if a buyer has a Realtor. They are not doing so - they are dangling the upgrades and cash incentives instead. When the new construction market slows Ryan Homes will be begging realtors to bring their clients to their sites.

Here are the things that have gone wrong since we moved in October 2015.

1. There was a crack in our master bath Jacuzzi tub that couldn’t originally be seen with the naked eye. The first time we filled it, it leaked into the ceiling and recessed lighting in the kitchen. They had to replace the tub and the ceiling. They still did something wrong because it leaked twice more when it was revealed that the shower drain was not put in properly.

2. Several walls and floors are bowed or crooked. We discovered this while hanging paintings. The hardwood is CHEAP even though we paid MORE for this particular type. Several spots are already chipped, worn, or scraped.

3. My favorite. Basically our finished basement turned into a rainforest. I went downstairs to check something in our storage room and there was water raining down from the vents and ceiling! Most of our belongings that were stored were ruined! These idiots didn’t have ventilation in the trunk line or proper working vents either. Our HVAC was completely messed up too. We got mold on parts of the ceiling and walls which also had to be replaced. During this fix, we noticed the cheap paint that was used for the walls and ceiling when the pencil markings stating “no bueno” appeared on the ceiling. No bueno indeed.

4. Our front bedrooms are not properly insulated, which is something Ryan Homes “prides” themselves on. They are too cold in the winter and too warm in the summer.

5. Worst landscaping I’ve ever seen. It’s basically grass thrown on top of clay and rock. It’s almost impossible to put anything in the ground. It took us several attempts and a great landscaper to grow proper grass. We also removed a tree that they planted too close to the house that would have eventually grown into our foundation and messed it up.

6. Over a month ago during the county inspection, they found that a pipe in our front yard was cracked and needed to be replaced. My husband forbade then to come onto our property without him and demanded that they put the proper grass back in place after they tore up our yard. When they dig into our yard not only did they cut our internet cable “by accident” but it was discovered that the original pipe was installed crooked and running UP hill. This is why the toilet water in our basement always seemed to turn our toilet brown. They were supposed to fix our lawn the same week that they fixed the pipe... yeah over one month later and it’s crappy work. We are still in contact with Ryan about fixing it.

7. Several spots in the tile in our morning room and kitchen creak already. I wouldn’t be surprised if we fall through the floor soon.

8. We are finally replacing the carpet in our upstairs bedrooms with laminate (better price too!) and both our master bedroom and one spare room had big divets! It cost us extra money to have the guys pour concrete to level it out before they could even lay the flooring. So basically Ryan Homes figured they didn't have to lay proper flooring because the carpet would hide it.

I’m sure we will continue to have more problems as time goes on but we cannot wait to move out of here. The homes are NOT worth the money and the neighborhood is filled with a bunch of stuck up, nosey, “offended by everything” people and unfortunately the homes are so close together that you are forced to see them whenever you step outside. Do NOT trust Ryan Homes.

I didn’t notice because we built a deck and had chairs that were kinda blocking my sight. There was so many framing issues with windows crooked, walls not even and light switches upside down. The big master bedroom & bonus room has one vent for air which makes these rooms impossible to cool. Our air conditioner that was too small for our house; was placed right next to the back door making it so hard to hear when sitting on my deck. Everyone else around me has theirs on the side of the house. The sales rep caught me at a bad timing because my appendix had ruptured but he brought the papers to the hospital for me to sign. I should’ve looked at other builders and checked them out first. I won’t even go into the awful job of landscaping they did. Please take my advice and look for a better builder.

The paint job was sloppy, and there were all kinds of cosmetic issues everywhere (nails sticking out of handrails, scratches in bathtub, wobbly handrails, bad grout work, scratches in my cabinets, missing doorknobs, sealing issues, tacks sticking out of carpet, loose fixtures under the kitchen island, etc. etc.... I could go on and on). The quality of the paint they use is awful. If you barely touch the wall you'll still mark it up. When I gave poor feedback on the customer service survey I got attitude back from the project manager (even though most of the feedback I gave him at the time was good, which I wish I could take back now).

They planned construction poorly in our neighborhood (started on the inside and worked their way out...?) so construction is often blocking my way out of my neighborhood. They don't clean up after themselves well at all; I'm constantly finding trash in my driveway or yard, and I now have nail #2 stuck in my tire (from my neighborhood... Nail #4 if you count the ones I got from my brother's Ryan Homes neighborhood). My stairs already creak, and I have a "lump" in my kitchen floor and wobbly floor boards that I've been told nothing can be done about. Salespeople don't always tell the full truth and are obviously just in it for the sales. My brother's experiences have been worse. I really can't recommend Ryan Homes as a builder to anyone.

Spring rolled around and I reached out again and was told they have no control over it. It is up to the developer they used for this project. I didn’t buy a home from some no named third party developer, I bought a home from Ryan Homes. It’s now months later and the paving has still not been done. Ryan Homes refuses to take any responsibility or accountability to take care of this. The only answer they have is it’s up to the developer and they don’t have an update. I spoke to the county yesterday to issue a complaint as well as to my attorney. I am hoping some action will be taken soon. Steer clear of Ryan Homes. Their Customer Service is horrible, they have no accountability for their product and obviously don’t care about their brand.

Finally, I reached out to the plumbing company listed on the list myself and begged the people to just have a look. They did and replaced the entire bath fixtures as they were substandard and were leaking water already within 1 month of construction. Since then I have reached out to the warranty team and customer service team to come look at the water damage and repair my ceiling but all I get is indifference and extremely unprofessional attitude from the people working. Do not buy Ryan home houses. Never. It is not just the project manager and the sales team but the entire service is substandard and there is no customer service even with a warranty.

Every time we needed to sign these change orders ASAP but it took Ryan Homes office weeks to sign these change orders. Now it is July before ground is broken. Keep in mind we live in California and all communication is via email and infrequently by phone. Not to mention we are having to sell our home and try to coordinate both so we are not having to live in a hotel or family for an extended length of time.

Well the first couple of weeks in September more delays and now we are having to put all our belongings in storage and live with our family. Okay we think the house is going to be built with some quality and we can do this. Then a couple more delays and finally get the date to be able to move and close escrow. We were given a promise date so we have our belongings scheduled to arrive the day after escrow closes and we plan our drive across the the country from California to Ohio. We rent an AIRBNB for a week so we can close escrow, do our final walk through, purchase a refrigerator and washer and dryer.

We arrive the Saturday before escrow was to close. We wire our downpayment to our lender and do our final walkthrough on a Monday. House is very pretty but our siding is not completed, paint on the outside not completed, there is a huge pile of gravel in the front yard which has not been graded. We are told the gravel will be removed before the close of escrow but due to the weather painting and siding will have to wait until the weather is not freezing.

Okay we say we can wait for our paint, siding, and grading and drains and sod to be done. So escrow is supposed to close on the 15th of November. Well guess what the appraiser has not been able to do the appraisal because every time he came our home the week before it was not completed and when he went to the sales office it was closed and was unable to get any response from Ryan Homes to be able to see another home completed like ours which caused another delay in closing escrow.

Now our moving company is due to arrive on the 16th of November and escrow has not closed. Of course Ryan Homes refused to allow the movers to put our belongings in the garage telling us to rent a trailer and put it in the front of the house to put our belongings in. Oh and on Friday afternoon we had scheduled our refrigerator and washer and dryer to be delivered. Tons of phone calls later from our lender and us escrow closes Friday at 12 o’clock. Okay so we sign all the paperwork and rush over to our new house for the appliances to be delivered only to walk in and smell gas. The oven is leaking gas, the gravel in the front yard has not been removed only spread around the front yard.

We called the construction manager regarding the gas leak and are told they are unable to do anything until Monday. Now this is the week before Thanksgiving. So nice the gas is shut off at the oven until following Monday. And are told the gravel will be removed when the weather is better. Fast forward, dishwasher falls out of the cabinet surprise it is not bolted down, the microwave is dented, cabinet trim not nailed as a result falls off, roof leaking which that was fixed in a timely manner. It took until the first of the year to have the microwave replaced.

Fast forward now we have been here 6 months the gravel is still in our front yard, the siding has been delivered a couple weeks ago but is sitting on our driveway in the rain in boxes. The drains have not been put in and heaven only knows when we might get the sod we were promised. It is now May and our home is not yet completed as we have watched other homes being built with their siding applied in the snow.

Would I recommend anyone on purchasing a Ryan Home only if you want the run around. Or want a home that is completed in a timely manner. This process started April 2018 and it is now May 2019 and we have already made 5 house payments on a home that is yet to be completed. Needless to say we are very disappointed and frustrated with this process. And if we knew what we were walking into we would have bought a home with someone else.

On 4/25/19 a Ryan Homes representative came out to the house and repeated everything I had done the day before and told me someone should be out soon. On 4/26/19 I called Ryan Homes customer service and explained no one has come out to the house and I didn’t understand the hold up. I was told they have 2 days to respond to the ticket. 2 days and still a no show. Saturday I called customer service and they were closed. I called again Monday morning around 7:15am and the lady was surprised that no one came out. She said she would put another ticket in to the company. Still all day no call. I called Ryan Homes customer service again this afternoon 4/29/19 because now it been 5 days.

I explained to the gentleman on the phone my issue and he told me it was no longer Ryan Homes issue and it was my responsibility to call the company. He was rude and had a terrible attitude. I told him I didn’t buy the unit from the company. I bought this house from Ryan Homes and I need someone to call me or come fix it. I paid $300K for a new home and Ryan Homes can’t stand by their product. I am a very unhappy and unsatisfied customer with Ryan Homes. It’s unbelievable that I have had to call 5 times about this same unit and called 6 times for this one issue concerning this same unit. Ryan Homes need to stand by their product and by the companies they hire to put their equipment in these homes. I am pissed to say the least and will come out then. Very unsatisfied customer.

We we ended up paying almost $275000 for a $220,000 home by the time they added in all their 3rd party fees. What a scam. The hilarious part is, the buyer's agreement states you can't have a lawyer change anything. They're protected 100%. Buyer beware! The house is crap, built like a shed with crap material. They're 200 percent idiots when it comes to building. They gave us the wrong elevation and forgot our fireplace. Really, truly, they don't deserve any stars, but one star is as low as this review thing goes.

After my closing, I went back to my home and found a few other issues and I even took the pictures and sent the project manager and he still didn't respond. This is supposed to be a brand new home but the finishing on this home is terrible and it is really disappointing that the Project Manager is not taking on his responsibilities. I always wanted to hire an inspector to do walkthrough with me but they kept telling me that it wasn't necessary since this is a brand new home. Additionally, I was given the wrong keys to my house. The keys do not open my front door and I have to enter my house only through the garage door.

Let me explain what had to be done starting at the street. OUTSIDE: Driveway was terrible, had to be literally ripped out and replaced. Garage door panels dented from workers backing their truck to close to the house (I was there daily because I could not trust any “workers” Ryan had). The yard is a complete mess. Had to fight for a drain in the backyard because there was a pond of standing water. My house was never grounded electrically outside, I had to do it even after reminding them dozens of times and how the heck did it pass inspection?? Every window is not caulked, gap in every one. INSIDE starting with the garage, the walls are so bad. Some joints have zero mud. The new garage floor is all scratched up.

Ryan Homes upper management called me about my bad review and wanted to come see for himself. Of course he was very arrogant and thought nothing was wrong. I almost threw him out. There’s your reason right there why Ryan is the worst. You lead by example and if your bosses are clowns then why would your workers be any good?

My HOA and the city was on their butt the entire time to finish work they started. So to finish up, floors -walls - ceilings etc everywhere needed work. They hire the absolute cheapest labor they can find. Even the doors had handles falling off! I can’t name one thing that went correctly. BEWARE! RYAN IS THE BIGGEST RAT COMPANY EVER! Everyone had the SAME experience!! I’m a big believer in Karma.

There are 97 holes in the walls above the cabinets, proving they have no idea how to hang cabinets or where the studs are. Took 7 months to have them come back and finish painting. 1 coat of contractor white is all they sprayed, and they sprayed it everywhere. Had to pay a second paint team to finish the job. The interior doors are bent, probably from being left out in the weather for the 3+ months. They spent building 16 houses on my street at one time. The crews that build don’t speak English, don’t want to talk to you, and will not show up on time ever. When they do show up they park on the curb/grass and leave their mess when they are finished.

No professionalism or courtesy. One team used my garbage can to clean out their truck. The can was on the side of my house! Trash littered up my driveway and around my yard. Complete disrespect. Whenever you call them they place you on hold, pass you around, don’t call you back, or say it’s not their fault. Would not recommend to anyone. This is the worst company I have ever dealt with. And their product shows all of their faults in about 3-6 months.

We struggled with them to replace the wood flooring and soaked sub-floor. Drywall a year later had nail pops where moisture was in the drywall and dried by dehumidifier. We had a crew come fix all nail holes but it still is terrible with cracks in walls. Door jam has black mold on inside. Floor upstairs squeaks. They tried four times to fix but still squeaks. Gaps in mortar in bricks. Vinyl siding is wavy. My email ** if you have any more questions about Ryan Homes.

13 years later the misery lives on. We have had to replace one of two AC compressors, replace the propane gas fired furnace, replace the microwave, the dishwasher, several hardwood floorboards and entire front door and frame to eliminate the terrible drafts and had landscapers redo the yard. To make matters worse, my wife wanted an "all siding exterior". Ryan told us we HAD to have have a stone facade around the front door. Initially, when the siding people came they put up siding everywhere except around the front door which was left bare for the stone mason. I told the bldg. mgr we wanted siding everywhere. He finally complied and the following week, the entire house had siding.

A week later, I returned to see that the siding around the door had been taken down and replaced with stone. The house cosmetically is beautiful, but like so much in today's image-driven culture, the underneath foundation of the house was horrible - they cut corners everywhere - low-grade windows, no lights in closets, cheap crap shelving and every appliance was the cheapest grade available. We have, by spending over $100,000, made the home very nice by installing proper appliances, having carpenters in to fix all the problems and replaced the cheap 8-foot wide aluminum garage doors with high r-value 9 footers and adding a screen porch.

We had more bumps in the road between everything but I'll just hit the main issues or we will be here forever! The day we move in, our basement window started leaking and ended up flooding our basement...turns out the window wasn't sealed properly, and the window well wasn't bolted to the wall so water came pouring in. (Faulty construction and they even admitted it.) Our new finished basement was now soaked and being torn up for the 1st time. One wall had to have the drywall completely replaced and the whole carpet in the basement replaced as well. Our basement was torn up for the first two weeks of us living here. I still don't think the window is fixed 100% but they say it's the way it should be.

At that time we also found out that the house had been treated for mold before we bought/settled. We were not informed about this at all. About a month later we see black mold on the ceiling of the basement in a few different places. So at this point our basement is being torn up for the 2nd time in less than 3 month of us living here. Come to find out the mold that we found wasn't even related to the water leaking issue...so here is the second faulty construction issue in our NEW HOME. We ended up getting a 3rd party company to come and address the mold issue because our confidence we completely gone at this point. There was another issue as to how Ryan Homes wanted to fix the mold issue compare to what the company said should be done. I don't think Ryan Homes knows how to fix mold issues and should not even try. They should have gotten someone from the start that specializes in mold.

This is our home... This is where we live and breathe and want to start a family. Who can start a family in a house that has had mold twice now within the first 5 month of it even being a home. We have had other issues but nothing as big as what I have just talked about. Things like feeling air coming through a few of our windows, or the walls being thinner than our last home that was over 30 years old...for as much as we paid and were told that this would be a tightly sealed home and much less noise because it's new and this and that, I can't explain how much we are disappointed and really don't want to be here anymore.

Our sales consultant repeatedly misspoke (and I have 223 saved text messages for proof) yet Ryan Homes won’t support anything because it wasn’t on my “contract” - yet I have it in writing via text. They fired the sales consultant halfway through our build - so you know - that fixed the problem???‍♀️. How about Ryan Homes make things right with your customers who just dropped $358,000 on a home bought from you!?!

All of the nail pops that were fixed have popped out again. The ceiling is separating from the walls and drywall is cracking and falling constantly. I will need to hire a contractor to come and fix all of the cracks and holes in my ceiling and in my walls. It's horrendous to have this much expense on a newly constructed home. I even pointed out to the project manager about a wall that was bowed and he said that there was nothing to be done. That is just unacceptable. There are smaller issues like electrical wall plates that are crooked. Toilet holder in the master bathroom is crooked. The first floor stairs trim is coming apart from the wall. It's a disgrace. I would never recommend this builder. They build cheap and fast...and that's what you get.

Literally. He told me that Ryan Homes told him to block me and that the Sheriff in the neighborhood and the cops are in their pocket and that the State Trooper (ie my Neighbor) wants me out of his neighborhood. He told me he won't back his street sweeper for me because it is dirty there. I have a video where him and an employee from Suffern are talking about kicking my **. And I was filming them to their faces and they didn't care. He told me Ryan Homes is a multi-billion dollar company and good luck to take them on. I figured to avoid confrontation I would pull my car to the curb. The bald guy YGD called the State Trooper and waited 30 minutes knocking on my door until a local cop came and gave me a ticket for being 12" off the curb and I was parked on my driveway anyways. Ridiculous.

I am completely isolated here! I have had the police at my house 7 times. I had a bald angry man (2nd encounter of YGD landscaping employee/owner) follow me to my house, get out of his truck and threaten me at my doorstep. He told me I don't want any of him because he knew somehow that I have a bad back. I can only blame this information being relayed by Jordan **. Once again I have pictures and films. The bald guy has MMC land management and its employees several times have had them drive to my house at 10 at night and pull into my driveway. They will leave equipment to directly block me and leave it for 21 days like last time. No one else is being treated this way. I have begged Ryan Homes supervisor Jordan ** (Who begged me daily for a "10" and he never replied nor helped) and Brad of Pittsburgh Ryan Homes, Marion Estates.

I called corporate and was told though! He told me they don't have a police force or army. NO KIDDING. But they do own that property and they are still subcontracting. Someone has to take accountability. It has got so bad that I must hire a detective for personal protection as I have been followed leaving my house and threatened at Gas Stations and forced off the road. And when I take the picture it is of a Ryan Homes sub contractor. I have all the pics and videos including a video where the cops are there and the bald jerk was taunting me in front of the cop telling me I'm not a man and harassing me, while the cop was there. While a cop was there.

The issues are with Rattling Windows, Squeaking Floors, Improper Doors installations, Very Thin Walls (we can hear everything while sitting in the family room or any other room for the matter of fact what the kids/family is talking/walking in their rooms on the 2nd level or vise-versa). The paint job is so pathetic that it’s flashing everywhere in the house. The Hardwood Floor stays uneven & very noisy. The design flaws are just overlooked by saying that it looks nice esthetically!!

The prefabricated kitchen/bathroom cabinets doors stay chipping color. Every woodwork has rough edges & improper finishing. Wooden beading in Kitchen fell twice & once it fell on my wife's head while she was cooking!! The service calls take more than 20 days to be attended & even when they come to fix it, they take at least 3-4 times to fix the issues completely.

Don’t buy with Ryan Homes at Bentley Park at all!! SAVE YOUR MONEY & TIME, look elsewhere!! I was warned by a friend of mine who had bought a house from Ryan Homes in Virginia and he too faced similar issues, which got so bad that he ended up selling it. I wish I would have heard him & not bought this Horribly build crap for almost $700k.

After 6 visits in 6 weeks (and staying home from work), they finally figured out I had a pipe under my kitchen floor that was cracked. So, another day home from work for them to jackhammer my floor up. The person doing the concrete repairs mixed the concrete in the house. There were no barriers put up beforehand as I was told there would be. I had dust throughout my house and all over my new furniture. They patched the vinyl floor because after weeks of pleading with them to offer a credit of some sort for the siding error they finally agreed to a partial flooring upgrade. It’s been going on a month since the flooring was supposedly ordered. They were supposed to call me two weeks ago to set up installation. I can’t get anyone to respond to my emails or request for calls. I expressed my concerns and had zero response. Crickets.

Additionally, I have tried to reach someone from the acting HOA and have had no such luck. The neighborhood looks like crap. The weeds are out of control, the trash enclosure is disgusting (I wouldn’t be surprised if we ended up with rats), you are supposed to get approval for a patio but only the good Lord knows where it gets submitted. They don’t care. I will probably never get my flooring upgrade and I’ll be stuck with the crappy patch job of the cheap vinyl flooring.

The drywall and painting looks like an amateur did it. I’ve already had them out once to fix the multiple places I had already noticed. They gave us about a 12 x 12 step out of our back door...geez, thanks. I told them it looks like scratches were on my countertop and they just disagreed with me. I had a sinkhole at my front walkway that my niece stepped into. It took them multiple reminders to fix it. My neighbor now has one too. It’s quite scary. If this is how it is 3 months in, how will it be a year from now??? Chalk this one up to lesson learned!!! They do not care. Period.

Basically everything Ashley said in the first meeting was crap. Then the house starts to be build and you really see how poor quality everything is. We found issues the day we moved in. The paint on the walls is more of a primer so your walls will mark and scuff the second you touch them. Have fun trying to get a yard, it's been months and we still haven't had topsoil and grass seed to be put in. It is a poorly run building process and a terrible sales staff with crap finished products. Our neighbor's roof was leaking so bad it caved in... Building a brand new home should mean no home issues but we have no yard, cracked sidewalks, a crap looking driveway, a broken dishwasher, and no one has done anything about it. Go to a different home builder. They push this survey and tell you to give them a great score on everything while you have a broken dishwasher that still needs fixed. I promise you will regret Ryan Homes.

We contacted Brandon of Ryan Homes and after 3 attempts to get a return call he finally came out. His answer, "sod does not have a warranty". Ok I get that but the sod is dead, it was never alive. We paid a considerable amount for dead sod. That is very shady business. I would understand it if the sod had turned green and we neglected it but it never rooted, never turned green... just dead. So now we have to pay all over again to get quality sod. I wish had listened to the people who told me that Ryan Homes uses cheap, inferior materials. Such a disappointment.

As someone else said in a previous review. They are wonderful when you are building but as soon as you sign the papers, move in and start discovering the many issues, they are done with you. They do not stand behind their work. Also, don’t get the hardwood floors, we are having major issues there as well and since those are under warranty we are attempting to resolve that. 3 months so far on floors and again nothing has been done. My advice would be to use a more professional builder that stands behind their name and work. Very disappointed in Ryan Homes.

Their attitude is appalling to say the least. Corporate puppet on the phone was practically taunting us into doing something legally. He stated "do what you have to do". Goodness knows what other issues will surface in the coming years? Who knows but it will re-occur in another area of the foundation! The entire property was never graded correctly; and I have no idea how Painesville City "inspectors" (that's a joke) ever signed off on this shoddy work (property tax greed I'll bet). I'm quite sure I won't be the only house with these same issues in the Liberty Greens community; as all the other homes were probably built just as badly. What can one expect I guess from a system that slaps up a home in 3 months? We were pure novices when we bought this home in 2006; and if we could go back we'd run for the hills away from Ryan Homes!

You people with positive reviews can say whatever you like. You're the lucky ones. Your contractors probably gave a crap about their work. Ours DIDN'T; and we're paying the price for that 11 years later before our basement floods! We're not going to just lie down and let this go. Plenty construction defect lawyers out there will take this case. STAY AWAY FROM RYAN HOMES!! YOU'VE BEEN WARNED! Read the negative reviews and believe them! Their customer service stinks!! Enough said.

The Ryan Rep assured me that there wasn’t going to be a problem. Once I moved in the repair items started adding up. One of those concerns was the noise between the floors of the piggyback condo. The PM told me that I was hearing the noise because the neighbor didn’t have any furniture for the noise to bounce off. That should have been my red flag right there. Also, I’ve complained countless times about the AC not cooling upstairs. My bill in April was $209.00. They couldn’t find anything wrong and told me to close the vents on lower level to push air upstairs.

I complained again and when a tech checked it yesterday it was 2.3 low on Freon. Why couldn’t this have been tested and diagnosed the last few times the HVAC came out? I feel that Ryan home told me anything to sell this condo and get the row of condos on a build schedule. Deceitful on their end and I’m not sure how they get away with it. I would advise anyone against from buying a Ryan home. A sale is just a sale to them and then they move on looking for their next victim. All $$$$ to them and making their fat bonus check. No care or worry for the consumer. This was my first home buying experience and I’m truly disappointed. It’s suppose to be a great experience and that it was not!

We have about a dozen shingles gone off the back side of the roof. We have had about 6 weeks of warm weather now and we are still waiting on final grade to be done to the yard and sod put down. We have downspouts laid across the sidewalks that still need to be buried, stair rails were loose and wobbly (I repaired because I did not want somebody getting hurt). All the exterior trim needs to be painted. We have turned in all the required paperwork about everything that needs repaired and the only thing done is the disposal now works. This is not our first new build but it will be our last one from Ryan Homes. The service department sucks and the corporate office starts dodging your phone calls. This place is nothing more than a high dollar piece of junk.

Do not enter into a contract without asking for incentive if you don’t have your own realtor with you. The sales office will need to pay 3% to your realtor. Or, ask them to pay the 3% to you if you don’t use one. Please be mindful that whatever you have seem in the Ryan Homes' model house, the standard of the finishing product is at least 50% lower than the model house. There is no quality control. When I found issue, they said, “I can’t catch all the mistakes,” or “It is covered under Warranty, you don’t have to worry about it.” In the end, nothing get fixed. So, do NOT have a high expectation of your home, or you will be disappointed, just like I am. We found leaking from the roof into my drywall. I saw paint pilled out from the wall. They said they will check. It is been three weeks, it is still in process to check!

It is recommended to not close until they fixed all of your issues. I demanded them to fix all of my issues prior to the closing. Instead, Ryan Homes was threatening me if I don’t close on the closing day, they are going to charge me 1% of the penalty. So, 3 weeks after closing, nothing is fixed. What a joke. Ryan Homes has poor quality control in general. Especially, Ryan Homes has zero quality control on its contractors, at least on TAC. TAC installed our hardwood floor, countertop, cabinet, carpet. They not only damaged the hardwood floor and cabinet, but also installed a two different color carpet in a same room!!! They were hoping that I am color blind and I can’t see the difference.

The hardwood floor. We spent thousands to upgrade the floor. Just FYI, it will be BETTER TO DO THE FLOOR YOURSELF. After the hardwood floor was installed, there was no protection for the floor. Instead, they put all the trash, paint, appliance directly on the floor. When I entered the house, I felt that the floor is at least 5 months old for the new house. I also found that the hardwood floor in the kitchen area was flood by water. The floorboards are damaged. Contacted Ryan Homes, they said that the damaged floorboards were the designed in that way! Ryan Homes said they will replace that piece of board!!! The senior project manager neither admit that they did a good job on the floor nor take responsibly of the issue.

Cabinet. They dent all of my Upgraded Cabinet!!! They even used different paint to touch up lots cabinet and hoped that was okay. I recommend to check your cabinet inch by inch. 10. The countertop. They installed a countertop with a huge dent/, and filled the dent with some product to make it even with DIFFERENT COLOR!!!

If you absolutely have to buy, do your own quality control since Ryan Homes has ZERO quality control. Visit your place at least once a week. Make sure hire your inspector for every stage of the house since Ryan Homes CANNOT BE TRUSTED. DO NOT UPGRADE anything. It will be way much cheaper and better quality if you do it by yourself. Take the closing incentive and refinance with different company.

Our concerns were always addressed and handled. All in all we had the same goal in mind and we worked together to accomplish just that. The contractor touched based every Monday and Friday, and if something big came up, we received a call in between that. Our home was a fast track home, meaning it was the last lot in the area, plus we were renting and tried to line up our lease ending with the closing on our Ryan home. The contractor (Jarrett) and NVR Mortgage made it happen. We locked in rates lower than any one else could offer.

We weighed the fact that Ryan Homes builds 10's of thousands of homes a year and yet there were only 100 or so complaints as a positive. Plus the complaints, if they had any merit, could've easily been handled. We will recommend Ryan Homes more specifically, Fort Scott, to ANYONE looking for a builder, especially because production builders allow you to narrow down options rather than drowning in options like a custom build. Can I also top this off with saying the Sales Representative dropped off a beautiful patio plant as a housewarming gift? I hope anyone who weeds through the negative can find this positive comment and feel secure in choosing Ryan Homes.

Ronnie refused to denied the loan and said it was my decision not to move forward with their program. Even if we attempted to increase the cost of the home to cover some of the closing cost we would still be short. I again demonstrated this to Ronnie and he refused to deny the loan. Note other items a buyer should be reviewed is the mortgage insurance (MI). This was higher with NVR financing with a standard conventional loan. NVR MI was $207.00 and another lender monthly total was $142.00.

Another option was to buy out of the MI for $8,740.57 and competitor was $6651.00. A $2089.57 cost difference. My point with this data is buyer should be aware of their unethical practice of Ryan and NVR Financing being lured in with bait of $5000.00 closing help. Seems to be predatory lending practices to me when you force a client to go with your lending institution for closing help and not have a competitive product. I asked the President of NVR to call me and may update my above comments.

The furnace and air conditioning unit are not big enough for the house (per an HVAC installer). Door jambs are not straight. To fix it, I have to remove the entire door jamb. This is on bedrooms and bathrooms. Lazy Susan in the kitchen was installed so it is sticking out from the cabinets. The last home owners just never took the time to get it fixed. It is the originals holes, so it has always been off. My advice: never buy a used Ryan home without doing a very very thorough inspection.

And... they are keeping my $9600 deposit. Janet, sales rep, referred me to Hasan, mtg broker, who ‘could get anyone financed.’ I needed a bank statement loan vs conventional loan. 6 months later, and daily ignoring my texts, calls and emails, the mtg broker starts to work on my loan less than 2 weeks before closing. Impossible, right? Right. Janet repeatedly told me that I’d get approved for a loan — not to worry. My realtor was present for most conversations with Janet. The mtg co demanded repeatedly, over and over, that I pay off this and that, which I did, until finally they required me to pay/settle a charged-off loan of 10 years ago. So I diligently pursue the task of trying to settle this account. After talking with the attorney firm about the settlement, I was advised to leave it alone. The end result would have been a $90,000 loan repayment for an original loan that was 34,000.

The real bite is this. The mtg broker offered me a 5 or 7-year arm. If I had settled and hence reopened that debt, there would have been no way to refi the arm and I would have gone into default losing my 15% downpayment, all of my $ investment and the property. Ryan Homes contract says that if the home buyer honestly does everything possible to get the mtg, then at their discretion, they may return your deposit. So after many phone calls, emails, text messages, no return anything from anyone involved in this entire transaction from Ryan Homes. The other reviews are accurate. The salespeople are desperate, the co has no ethics or morals. I think this whole deal was a scam from the beginning. What a nightmare it’s been. The mental stress, the $ expenses ie. temp living, storage units, all adds up. Please take the reviews seriously.

At 1 year mark, we will come back and fix anything that is broken. Now we are being told stuff differently. For everything we are being told that it is not covered under warranty. The SOD was installed 3 weeks after we moved in and 2 days before freeze. I am trying to think of anything good with Ryan Homes and the more I think, the poorer things come to my mind. I can go on and on without stopping. Completely disappointed. My suggestion to anyone looking for a new home – DO NOT BUY RYAN HOMES without reading the fine print and then have everything in writing.

The floors and walls are pretty thin - no insulation between rooms so you can hear every time someone plugs something into the walls. The air return in the kitchen is really loud. You can hear the water trickle down the pipes from the second floor because the pipes aren't insulated. If you get the chance, definitely insist on insulating the pipes behind the walls on the main floor. Best part about living in a Ryan community - really nice neighbors so far, many with young families like our own.

The loan process is the same anywhere: You will be asked to complete forms and send proof of your income, savings deposits, etc. Then a few months down the road you will be asked to resend the same forms. It is a headache, but part of the process. Ask questions and know what interest you can and want to afford. You may be able to buy down the points.

The sales process was easy, of course the salesperson is nice (they would not put a nasty sales person as your first contact), Mine was Jill. She walked us through the process and showed explained what to expect and was there through the entire process. The building then starts: You are assigned a building inspector (Mine was Jordan), He again walked through the process and timeline step by step. You then go home and wait for the house to be built. My suggestion is to visit the house often, after all there are many homes being built and many errors can occur along the way that are easier to fix while they are in the process. That is what I did and I caught a few things that I was not pleased with (no vent for the stove) and the supervisor had it corrected.

My only complaint is with the two by fours that they used in the building of my home. True they are covered by drywall, but it is the fact that I know they are there that bothers me. About twenty five percent of the two by fours looked like a rat chewed them up. I brought that to the supervisor's attention and he indicated that this is standard for builders. I looked at many of their other homes and it was not the case in them. I also had a problem with the drywall in the ceiling appeared to be sagging, but they fixed that.

Overall it is a great house, no problems so far (one month) and the supervisor, salespeople, and mortgage company delivered what they promised (except the two by fours that should have been used in a bomb fire). They would have a five but for them they have a 3.5 which I rounded up. If you are not a strong person who has the time to do your homework and patience to wait while the house is built and repaired then a new home may not be for you, go used and spend thirty grand having it remodeled (which will be worse).

I’m not sure how this was not noticed by Ryan Homes or the 3rd party if they are going over everything in such detail they claim to. There is a huge gash in drywall they painted over in our stairwell which went unnoticed by us because it is a very high stairwell, but again, not sure how they missed it. Before we moved in I specifically asked about getting a refrigerator up the stairs as they are narrow (townhome) and the project manager looked at me like I was stupid and said it would not be an issue, which was a complete lie. It was a huge issue. It did not fit (even after picking a smaller fridge than they said would fit) and had to have the drywall and stairwell destroyed (after paying painters because no one wants the standard white all over their house) which Ryan Homes said they would “fix”.

They argued that they would not paint back the color we just had paid thousands of dollars to have our house painted to (we had the paint to have them use) and wanted to fix it by painting their standard color over my grey in patches, which would have looked horrible and I would have to pay my painter to come back out to fix. After fighting they finally agreed to paint one coat of my color. The wooden stairs were beat up from shoving the fridge up, which they fixed by the same wood color crayon, leaving the gashes in the wood.

A couple months after moving in we lost our internet connection, come to find out Ryan Homes cut a cord during construction of the units across the street, and now we have 12 units with ugly orange wires all leading out our garages and Ryan Homes claims it is our internet providers’ (two separate companies) problem, even though we had the wire buried at one point and both internet providers have said they are happy to rebury the wire, once it is fixed. Not what I would expect out of a nearly $400k Home. These are just a couple examples, I have many many more. They push really hard for you to complete a survey as soon as you close which is when they act like they want to help and then once you complete it they do not care at all. I will never buy from them again and strongly urge others not to too.

After about a year of living here, in our laundry room, I noticed a wet ceiling! Upon inspection we were told that the builders decided not to wrap the AC Duct in the framework that leads into the living room as well, our entire ceiling had to be removed and replaced in the laundry room and a portion of the LR Duct had to be replaced. The granite had to be buffed, in which the company failed to finish the work leaving one side of my granite dull and needing repair. We had so many repairs that the entire Fox Ridge Staff refuses to talk to us, answer our calls because they build crap and I assume get sick of people complaining.

Advice for new builds check all doors, frames of doors, tile work, granite, baseboards. All listed were defects and we still have those in our home. The maintenance department is a JOKE, the staff is not nice and now we are dealing with a lot of rude homeowners that want this to be a party neighborhood, bad lawn care, eyesores within the subdivision. There are cars parked all along the streets, there are homes that have more than family living in them. Sheds put in front of your eyes with no style. If we would have known that this was the lower standard of living we would have never built here.

Every time I see a new person in the business office I want to warn them of what they are getting into buying one of these cheap overpriced homes. Behind these home closer to the road, the Homeowners will not even clear the land that does belong to Ryan, but once again they will not do their job. There are ATV and dirt bikes that race through the neighborhood in the warm months. Dogs that are Allowed to bark on a continual basis 10 ft from your bedroom, and so much more. There is a new builder in town, however, these homes will cost you they are running about 110.00 per sq.ft.

I asked if we could do something different to at least heat the house. I was told they could hook the drainage pipes to the main pipe to go to the sewer but it wasn't up to code and they wouldn't do it. The technician told me that the builder put the wrong type of furnace for an attic install. I went and did some investigating before purchasing a new unit and to my surprise, over 13 people in my neighborhood are experiencing the same problem. I have contacted Ryan Homes and they told me it's not their policy to reimburse me for the new furnace. I let them know it was a design flaw but no word. We are in the process of finding out what we, as homeowners in Autumn Oaks, Brentwood, TN can do to have new furnaces put in.

That wasn't the case. It was chaos. So things got missed. I contacted Ryan Homes on multiple occasions to try and get the issues that were unfixed resolved, but they would not make any more repairs. Keep in mind, the house is around $350K and it had been a little over 1 year. I was amazed they didn't stand behind their product. I have seen other things in the home and am concerned there might be a structural issue. I would never buy another Ryan Home only because they do NOT stand behind their product.

We also opted for the highest grade of appliances so we were astounded by getting an electric stove with the old fashioned coil rings. I didn't know that they were still being made. We expected to get a solid ceramic cooktop. The refrigerator is the old fashioned top freezer, nothing special. The outside of the front door was painted when the temperature was below freezing so the paint didn't dry, it froze and looks all speckled and cracked and must be repainted or the door replaced. The cross white trim piece that we paid extra for has not yet been installed above the garage. In their Orientation write up it says that Ryan will supply a Dehumidifier in the basement. We don't have one.

When the vinyl siding was installed the workers got mud and dirt all over the outside siding and wood trim pieces. They had days of good temperature after that to pressure wash the house but waited until the freezing temperatures arrived to tell us that now it's too late to do it because of the weather! We know that we have 1 year to get all this corrected but so far this has not been a pleasant experience. I most likely missed mentioning some other items but this is Christmas day and I am now going to try and enjoy the Holiday.

If you are surprised that you need to pay more for stone over formica or hardwood over vinyl then you should not be purchasing a home. Go back to square one, research what you want and the ramifications, and then take on the task. One thing we were surprised about is that you need to buy your own refrigerator, washer, and dryer. Not a big deal and it's nice that the cost of these is not included in an interest-bearing mortgage but something important to point out when reading through the reviews of people complaining that their refrigerators and washers are broken and leaking within a year... not Ryan's issue! No home is perfect and no home site is perfect. Owning a home comes with costs both for unforeseeable maintenance and for easily planned maintenance. I think that most purchasers below did not plan appropriately and over-extended themselves and were left in an uncomfortable position post-closing.

The other scenario/explanation for the poor reviews is that the Ryan team in their area was sub-par. I get this; construction can vary widely across the country. The team in Rochester (Victor) is top notch so my experience had a high trajectory from the onset. Perhaps that makes my review location-based and location-specific but I hope it helps regardless. My wife and I decided to relocate from the greater-NYC area to Rochester NY to raise our family. We did not want to move into a house and do renovations; we wanted to build new. With one-year-old twin girls this was a no brainer and we were fortunate enough to have the option. Ryan Homes allowed us to do that.

Ryan Homes is not a "dream home builder" in the context of what MOST people might think. Ryan Homes does not have infinite options for finishes, they are not there to walk you through the site every other day, they do not store your items while building, it costs money to make changes after you give your approvals and say go, and they do not build decks, pools, and waterfall landscapes... If they did you would not be able to afford them. Ryan Homes is not your personal builder; you are buying a finished home from them that you gave a lot of input on. The dream is that the homes are new, quality builds, and you get to dictate a lot of custom items. The homes are move in ready and at the end of the day you have a brand new home. Hopefully you spent the time considering your options and you did it right. My wife and I did it right and we cannot wait to start our lives in the home.

The process for us has been incredibly smooth. Ryan has home building down to a science. From plot selection, to home selection, to finish selection, to coordination, to the final product we have not once felt overwhelmed or left behind. Confused? Sure. Worried we made the right choices? Of course! Our sales contact and Project Manager have been exceptional. So have the different sub-contractors that we met with. I cannot speak highly enough of them. They are personable, knowledgeable, always reachable, and endearing. Ryan has affiliated Mortgage and Insurance Companies. We went with the mortgage company but not the insurance so that we could bundle with our auto. There has NEVER been a shortage of information presented to us, every question has been answered, and we have never once felt duped or tricked into something. Big thanks to Ryan Homes.

Lie #1: I asked Mandy ** if the home was North facing as the compass on the marketing map in the office displayed a North facing direction for lot **. I was told the compass was incorrect. I found that odd but understand things get printed incorrectly. To my amazement and after signing paperwork I discovered the home WAS North facing in some capacity (NW).

Lie #2: I was set up with Guardian to make additions to the home such as a security system, surround sound systems etc and asked prior to signing if the addition of any items through Guardian would increase my downpayment. I was told "No" and that any additions would only increase my monthly mortgage amount by $5.00. Lisa ** provided me with this information. I met with Mandy ** on Monday, 10/2 and was told Lisa was not in a position to state this as she has "nothing to do" with the monetary side of the home purchase. I was dumbfounded since everything is in writing and yet no one wanted to admit this is not an ok practice. This caused me to be trapped with additions I would not have purchased had Ms. ** been honest about the increase in down payment. Ryan Homes attempted to fix this issue by refunding the amount I added through Guardian but it was not without attitude from Mandy **.

Lie #3: I specifically told Mandy ** and NVR Mortgage that I would need the entire month of December in order to complete the line items NVR requested to approve the loan. During signing I was told that would be no problem. I stopped by on Thursday 9/21 to show my friends the model homes and Mandy asked if I was ready for my closing date (12/29). I was shocked at this question since we were so far in advance and Mandy also looked confused and started typing on her CPU to confirm the closing date. I left without getting an answer to this odd transaction between us. Fast forward to Friday, 9/29 as I am dropping off $1300 in certified funds to Mandy and at this time I was told my closing date is in Nov or 2nd week in Dec. When I stated my contract reads 12/29 Mandy's dismissive comment was "well the contract reads on or before".

I thought this was quite rude as I CLEARLY stated I could not close prior to 12/29 and now that I am locked in a contract things are starting to change. On Monday, 10/2 Mandy's tone changed while my agent was with me and she stated "the contract says 12/29 so we will honor that". That was a convenient change all of a sudden since she had no problem telling me on or BEFORE 12/29 just the Friday before 10/2.

Issue #1 - Jeff ** with NVR Mortgage was sent a detailed email on 9/14 providing NVR with a schedule of pay off dates and asking him to confirm the amount to bring to closing. His reply was "thanks for the update". I had to follow-up/chase Jeff ** by emailing/calling 3 additional times before being answered. The excuse was "sorry I was on my iPhone and didn't read the email all the way". This is a poor excuse in my opinion.

Issue #2 - Mandy ** is a complete bully and did not appear to want to let me out of my contract. She kept using psychological verbiage such as "we are building you a $229000 home", "we took your $500 (as if this money meant nothing) and started building you a home". This home would've been built whether my name was on the contract or not. She also stated she had 2 other people she could sell this home to and I wonder why she doesn't just do that instead of bullying me into this home.

I wrote this review to protect anyone interested in purchasing a Ryan Home. Bring a buyers agent with you as these people are not on your side and change tone once the contract is signed. BEWARE! My first home purchase has ended in stress, anxiety, and a potential loss of $6800+ as they do not want to admit responsibility for the grievances they have caused me.