Ryan Homes Reviews

Original Review: Jan. 11, 2024

Our Ryan home in Parrish, Florida was built 2 years and 9 months ago. The drain pipe under the foundation is broken and water is now seeping up from the wall into the garage from both the washing machine and the master shower. Ryan Homes Warranty and Kielty Plumbing have refused to help. We are now facing a situation where our foundation will need to be broken up in order to fix the issue at our own expense. And, Ryan Homes has designed their communication system so that we can never get a copy of any correspondence that we have sent to them. So, we have no documentation that we have communicated the problem to them.

Everyone has had water damage due to poor construction. You would have expected them to fix the issues has they continued to build but they didn’t. We have had to deal with our two flight of stairs to be totally redone. Now we are going back and forth trying to get them to replace our second floor Flooring. They are also many more issues that we are trying to get them to fix. Ryan Homes is our board on the HOA and with that being said major community issues are not being addressed. When the community is left to us we will be forced to take care of issues that we should not have to pay for. We were sold a quaint small community but in reality we are surrounded by rentals that have no respect for our homes. The pool is not being kept up. The pool area stinks because the developer put the 1 single dumpster (promised 2) next to it and with the overflow of trash bags are left on the ground.

According to Ryan Homes project manager we were then told that Ryan Homes could not remove the trees as they were past the black construction tarp per the HOA. We spoke with the HOA and confirmed that this was inaccurate as they were still on the property of our lot and Ryan Homes as the builder can get approval from the developer to remove any trees that are dead and or pose threat to our structure. After months of trying to get this addressed, we are now a few days from closing and are being told we need an arborist to come and look at the trees to confirm they are dying or dead. We have had 3 tree companies come and look at the trees and all confirmed that there are at least 5 trees that are a hazard and are either completely dead or almost dead.

We have sent the reports over to our project manager and his boss but we are receiving feedback from the arborists company that they are being contacted by Ryan Homes project manager’s supervisor Drew and talked down to like they do not know what they are talking about and being told that the information in the reports is falsified. One of these companies has even told us that will not do business with us due to the interaction they had with Drew. These companies all have 35+ years of experience in the Fredericksburg area and have extensive knowledge.

Throughout this process we have had a terrible time with Drew and he has been very disrespectful to my entire family and now is being disrespectful to the professionals we have had come look at these trees. We are only asking Ryan Homes to remove these certain trees that show signs of death, disease and pose a risk to our property and our neighbors' homes, which we all have spent a lot of money on. From a company that prides themselves being upfront and honest as weak as making their customers happy, their customer service has been lacking and they have been proven to be dishonest.

With the builder having knowledge of the threat that these tree have on all surrounding homes, it feels negligent by the builder to disregard our concerns. They are diminishing the value of the advise given to them by the arborist they requested us to get and Drew is doing everything in his power to not put the responsibility on Ryan Homes to provide quality work to the property. Ryan Homes is under contract with us to provide us with a safe structure and that also includes the structure being safe from the trees around them on my property. I have spoken to other neighbors and Ryan Homes customers and they are telling me of similar experiences they have had. Ryan Homes has not only lost my trust, but has made me loose any excitement I had about doing business with them now and in the future. There are many builders who provide much better customer service and superior products.

After more complaining and having to get multiple supervisors involved, Ryan Homes (very reluctantly) agreed to have the lawn aerated and seeded (again), as they stated the lawn was not under warranty (however, I corrected them in stating that it is the INSTALLATION of the lawn which should be covered). TruGreen (also terrible, but that is another story) came and aerated/seeded...didn't do very much, but I'll take what I can get. NOTE that the next-door neighbors lawn (installed/seeded during a relatively decent portion of the summer) is night/day compared to ours, and ours sticks out like a sore thumb. Ryan Homes DOES NOT care about their customers, just about $$$$. WOULD NOT RECOMMEND.

They fixed things the first month I was there and they admitted to the poor quality - They chalked it up to their vendors, for which they are accountable, or the fact that they let 30 PMs go in Maryland. I wrote numerous letters to Gene Bredow, the President, who does nothing -- Janelle S **, the Div President for Maryland who is full of excuses, Andy **, the Div Warranty Manager, whose team says they will fix things and once he sees how much there is, goes back on their commitment. Oh - and the best one yet - everyone else in the community is a new first time homeowner so they don't know what to look for - It is my issue that I have purchased 5 homes before so I notice more. THEY ARE HORRIBLE and should be out of business.

Ryan Homes is a horrible company. Everyone who works for them here in Saint Augustine, Florida should be fired. The company needs to be held accountable for everything that they have done. I'd like the owner of Ryan Homes to come see the horrible homes that have been built here. All the homes that have been built so far, each one of them have problems from no water coming though the pipes to pipes in the ground with no caps on them (a safety hazard) to outlets that have been wired wrong (a fire hazard) and the list goes on and on. Don't throw your money down the drain. Beware of Ryan Home and the employees. I'm not alone, ask anyone of the very unhappy new home owners here and they will all tell you the same thing.

Inside, horrible paint job throughout the home. Missed places. Window cills were not painted all the way. You could see the wood on the side. Yellow glue drippings inside the triangle of the steps. The rails were not properly secured. Moldings were coming apart. Random scuff marks on the walls even the bathrooms are painted with flat paint so it's cheaper now paint from the moisture is coming apart the bathrooms should always be painted gloss paint not flat paint. My front door had to be repaint 3 times the original paint was chipping, I am absolutely disgusted. This is not what I expected from Ryan Homes. Totally disgusted.

We bought this house in NJ, Closing was on time, The first rain after we moved in. The basement was flooded and with every rain the basement kept flooding and we had to run behind the warranty team to get them fixed. And every time they fixed it it was partial and it still leaked. We even had to prove that it's covered under warranty and fight with the warranty team to get things fixed. It's almost 6-8 months now, we are still fighting our battle to make our home a home. We are dealing with flooded basement, cracks in walls.

4. DO NOT BUY IF ABOVE 3 CANNOT BE MET.

NOW here I am coming home after work to find that they were fixing the seems of our drywall, AMONG other items STILL (because they didn’t prioritize fixing anything in our house or told us eh, we didn’t need things fixed) so here I can cleaning up wiping and mopping soot that is all over my house. I am now not feeling well, and am getting ready for bed and go to turn on my fan for bed, and see it COVERED with wall soot! It seems they used the fan to cool themselves (cause more people have to come and fix our duct work cause our room doesn’t get enough air to cool it since they installed too small a size to get all of the air needed. So here I am showered and ready for bed and not feeling well, cleaning and getting more soot all over me while I try to clean my fan that they decided to use to cool themselves while they sanded our room.

This is just the tip of issues we have had with Ryan Homes. They are leaving us to live with and unfinished house now until Tuesday, and they think it’s fair…. If they didn’t think that, they would’ve had our house taken care of well before this week. Oh we are also having our electrical looked at too. If you buy a Ryan homes house, please be sure to visit EVERY DAY and take your own measurements. I am not very trusting and am nervous after our experiences with our 2 houses.

(1) Builders made cuts into the ceiling drywall for drop lighting that I did not order, then attempted to cover them up without informing me of the error. I noticed the opening after the home started to settle. Their "fix" was they'd plug it with wood and tell me that they're not responsible for any issues I might have with getting lighting at a later date. I shared that I now brought a new house that has a patchwork ceiling. She stated that any future issue with the ceiling "is my problem."

(2) Warranty contractor indicated the reason a bedroom would not maintain a comfortable temperature was due to insufficient insulation in that area of the attic. Ryan Homes scheduled contractors for future appointment where they were to cut an opening into the ceiling and a second day for blowing insulation in. Day one arrives and they state no insulation will be added because there is insulation in the attic. Note: The previous report from a contractor they deemed their best person stated that area lacked insulation.

(3) Electrical fixture in guest full bath (3 bulb) was in need of replacing (per previous inspection). A replacement fixture was ordered. What was received was a 2 bulb fixture in which their worker attempted to convince me was correct (all while he could visibly see that the one being replaced was a 3 bulb, the model home fixture was 3 bulb, and all of my neighbors with the same home had 3 bulb). I refused to replace it with a 2 bulb fixture. They stated they'd reorder and come back to replace. Many days went by with no return call to reschedule. When I called and they rescheduled, they sent an electrician who did not have the a fixture; they then sent another electrician who arrived with another 2 bulb fixture. They then close the warranty work and note that all repairs were complete.

(4) The corner of two bathroom vanity drawers were busted, but still installed. Thankfully I noticed before my warranty expired (I.e. one of the draw rails fell of and this is the only way I would've noticed the draws were busted when installed). They did eventually replace these draws.

(5) Patio door I previously stated was not properly aligned, created an opening for insects and draft to enter the home. After two separate service calls, the opening was finally closed.

After 2+ months, I am currently STILL in the process of getting that fixture replaced and insulation installed in the bedroom (which they refuse). If you choose to purchase from Ryan Homes, I HIGHLY recommend you be present at the home multiple times a week to ensure the work is up to par OR better yet hire an expert to follow up on each stage of Ryan's work because after they build is complete they will not likely address any of the larger issues that my be of concern. I love my home, but have major regrets associated with not having a separate professional follow up on Ryan's work.

I voiced my concerns to someone at Ryan Homes and they suggested I reach out to company head quarters. I did. Company headquarters suggested I reach out to a local division. I did. The manager I spoke with said “it’s not in their business model” to pay agents any higher. Well that’s interesting because another builder I’m working with is paying 3% off of the base cost of the home. Ryan homes isn’t even paying 1% of the base of price of a home. What a joke. I’m all for putting my clients needs above my own. However there are better quality builders that offer a better experience AND pay realtors for their time. I will not be sending clients to Ryan Homes from this point forward.

The warranty department is no help either. They will dodge your calls and if you do get them to pick up the phone they will gaslight you and try to convince you there is no problem. I’m currently sitting in a home that is 80 degrees and rising with an infant, with a air conditioning unit that is 6 months old, and the warranty department claims I don’t know what I’m talking about. I will never purchase from Ryan Homes again and I am encouraging all of my friends of home-buying age to go with other builders, as Ryan clearly does not care about their reputation or customer satisfaction.

Our siding comes off every time it's windy out and we continue to have to put it back on with specific adhesive to make sure it stays on properly. This goes for the shingles on the ceiling of our back deck as well. It falls down and I continue to have to put it back up. Lastly, our kitchen cabinets need daily (I mean daily, not an exaggeration) adjusting so the doors don't hit the one next to it. Keep a screw driver in the kitchen b/c you will need it daily. The house costs way too much for the poor quality and effort that was put into quickly building it. We have built houses before and this home by far is a huge disappointment. Save yourself the headache and money and go with a different builder. Even if they cost more on the front end, it will cost you less in the long run, with repairs.

On the last Friday in April, 2 days before the May 1st (May 1st was on a Monday), the Ryan Homes Agent told, "The new prices is now $10,000 higher and if you still want to place a home on that lot it would cost you an additional $10,000." Needless to say, we asked for our deposit back. We didn't sign a contract with Ryan Homes, but we did place a deposit down on lot and picked out the floor plan and amenities for that floor plan. They change the price twice on us, before May 1st and didn't seem to have any regret in doing so. I would think twice about buying Ryan Homes. There have been many bad reviews on their quality. I would give them a zero star if possible.

In March 2022, we informed the sales representative, Clare B**, and the project managers, Justin and Michael **, of noticeable issues of damage to the roof. In particular, on March 25, 2023, shingles were missing off of the roof and many shingles were loose and flapping (see attached photos). We were told that "It is actually normal when it is still winter and we have a big wind like we have in the last couple of weeks." The project managers. On Monday March 27, 2023, Michael informed us that the roof had been fixed. On April 1, 2023, we noticed that once again the roof was missing shingles and the shingles were once again flapping and brought this to the attention of the project managers. We were informed this issue was fixed again.

On April 3, 2023, we had an independent inspection of the home & the inspector noted, among several other issues with the home, that there was damage to the roof. The inspector stated in his report (which was also provided to Ryan Homes) that the roof should be inspected by a qualified roofing company for further analysis regarding the damage to the roof. In the meantime, Ryan Homes claimed that they had their same roofer (Danny) come out and fix the roof and sent us a photo of Danny up on the roof looking at his phone. Following Danny's alleged repairs to the roof, the roof still showed evidence of damage.

We informed Dave ** of Ryan Homes that we intended to obtain an inspection from a qualified roofing company and our request was met with the statement that "Ryan Homes would not agree to this because the roofing company may attempt to find issues with the roof for their own financial gain." We pushed back on this stating that we had a right to have the roof inspected by a roofer prior to closing. Dave informed us that we would have a 1 year warranty on the roof and the roofer guaranteed his work for 4 years; however, he was not in agreement with a roofer coming to inspect the roof for damage. On April 7, 2023, we contacted a local roofer to come out to the home. Upon our arrival, Michael immediately went into the home and closed and locked all doors to home including the garage door. The roofer was able to stand out on the street and see evidence of damage (patchwork to the roof & bulge along the valley of the roof).

Instead of allowing us to have the roof inspected, Jennifer from Ryan Homes called and informed us that Ryan Homes decided us to mutually release us from the Purchase Agreement & would forward us all of our earnest money back. We received the earnest money back; however, according to the Purchase Agreement, we are now entitled to interest on our earnest money along with liquidated damages due to the Seller's default which we have not received to date. Please stay far away from Ryan Homes when building a home and do not buy any homes built by them as there are several complaints online about their work product, quality, and promises to fix things within the warranty period. I am thankful that we did not follow through with this deal.

We got to pick the basics, floor, cabinets, carpets, and tile. We were very pleased with our choices. There is definitely a feeling of 'Once we have your deposit, we are moving on' but hey, that is sales for you. There were also some moments during the sales process where it was clear we were just another couple getting their houses checked off the list. But maybe naïve of me to look for a more personalized approach when you are spending 500K.

Moving more into the building process, there were definitely some delays in the original timeline we were given, but following a competitive market and Covid years, we were grateful for things to still be moving along. Our project manager, Dan, was responsive and pretty helpful in our process as well letting us visit the site and answering our questions and communicating updates as promised. Looking back, there are definitely times when I wish more information was shared, but you do not know until you know. As we approached the closing date, there was one more push back of a week, but again we wanted a completed job and were okay waiting if it meant things were fully ready. It did mean we had to pay for an extra month of storage, but Ryan Homes helped us with this expense and we are very grateful.

We were allowed to come do a walkthrough. However, I would like to suggest to Ryan Homes a much more 'thorough' walk through experience. The best way for me to explain it is like project manager stands back and looks around and sees if you find things that need to be completed or fixed i.e. missing pull out drawers in kitchen cabinets, outlets not working, and nails popping out of walls. We agreed on what we 'saw' in our 'walkthrough' because I think in any human experience it would be impossible to 'catch it all.'

Also, immediately after our walkthrough with our trusted project manager, we found out he was let go from Ryan Homes and there would be a new person on site to finish the other homes in the development. I want to make sure to say these project managers were an absolute highlight of the experience and it is extremely disheartening to hear that someone who says he will be around for things we may need was let go. We met our new project manager right after closing and he has been very helpful. I can just hope and remain optimistic that those unfinished tasks are addressed soon.

One last mention. Our move in experience. My fiancé and I decided not to get our refrigerator with Ryan Homes. Things add up extremely fast even with their pretty basic offerings so at the time, we were excited to have some choices ourselves for things like the refrigerator. We measured the space where it will go and made a purchase.

On the day of move in our refrigerator arrived only for the delivery folks not to be able to even get it onto the first landing of the bottom level. We also had to remove our banisters after living there one day so they could attempt to bring the refrigerator upstairs only to find out that was not going to help. I share this to say, make sure your project manager is very transparent about spacing i.e. just because an appliance would fit in its proper space does not mean that it will be possible to get it into your home.

Our plan is to remove a piece of our deck, rent a forklift for $600 and bring it over the deck. I share this so folks can be prepared and think of these things during a time when so much is going on and you may not be prepared for these situations. I look forward to memories in our new home and hope for an experience moving forward where the promises we were shared are upheld. Thank you.

Our daughter has diagnosed asthma which can be severe at times. We have had to rush her to the emergency room on several occasions for breathing difficulty which was attributed to mold found in our previous residence. After an emotional conversation we agreed we were not willing take a chance of having mold in a brand new home due to water coming from a brand new but faulty HVAC unit. Ryan homes was notified of our decision. Several conversations took place between Ryan Homes reps and ourselves. They promised to fix the problem, had an HVAC company out to look at the unit and stated they had the area tested for moisture which was now in the normal range. We explained that despite those fixes we were too afraid to continue with the home.

We signed the mutual release and Ryan Homes/NVR kept the entire $59,000. They did not even offer a partial refund. A company that made almost 9 billion in revenue in 2021 did not even offer to give us something back so that we could continue our home search. Any parent who has experienced a child that can't breath being rushed to an ER would walk away from this purchase. Ryan Homes uses the poorest quality materials in the construction of these homes. The appliances are not new and may be refurbished.

We wanted to lock in our interest rates early because we knew the Fed would increase rates. The sales person again explicitly told us that “NVR will offer you a rate lock for free once approved “ LIE: the rate lock was not free. The “free” part was that it could be added to the closing costs. What world do they live in where that is the definition of free? In addition, the lock in rate was only good for six months from the delivery date which no one told us. This cost us almost a 2% increase in rate because the Fed raised the rates just as we suspected. Which now ultimately cost us thousands of dollars more.

Ryan homes told us customer service was their number priority. LIE: this was the absolute worst lie we were told. Laughable really. Once we signed our contract and they took our down payment, POOF, the customer service disappeared! It was as if we were just a check mark on their commission check list. I had to send multiple aggressively worded emails just to get any sort of response. I also sent multiple emails requesting to be contacted by a director, SVP, or anyone that was in charge of managing the awful salesperson. No one ever contacted me! Not one senior person ever reached out to me! THEY JUST DIDN’T CARE. All we ever wanted was just real and honest responses instead of the months of lip service.

Next, here are some of the ignorant responses they gave us for their delays: War in Ukraine. The salesperson literally blamed the war in Ukraine for the delay of our home delivery. Unfortunately, this caught her in the act of another lie. When we signed the contract, we were very clear that we needed delivery in August. She was well aware of this and found us a home that “would” be delivered in August. We signed in February 2022, and starting in March of 2022, the delays and delivery date started to get pushed immediately. When she told us in August 2022 that the delay in delivery was due to a mechanical part (that was supposed to have already been delivered in November 2021 from Ukraine) she ALREADY knew the home could not be built and move in ready by August at the time of signing. Then she had the nerve to blame it on the war that started in April of 2022! Shame on her!!

We both were renting two separate apartments and kept asking for a delivery date because we needed to know what to do with our lease extensions. Her response to us saving money during the delays was “Well you would be paying rent anyway so it evens out”. It’s not just the rent. We had to extend both of our leases to short term leases, which in the real world is usually 3x the cost of a year’s lease. Then instead, we decided to move things to storage. Trucks, boxes, time off work, movers, etc all cost money. We were paying 3x the rent, month to month, while waiting for the delivery of our house because they refused to give use a date. PLEASE stop using this line with your buyers. It is out of touch, rude and just plain ignorant on your part. We did ask for financial compensation and they offered us very little. Yet online, they were offering to pay full closing costs for new buyers. See how much they care after you sign?

So not to be a complete negative Nancy, here is a silver lining to the whole process. The construction team and PM were the only ones with any real information and the only ones who were willing to communicate with us. The circle app was great, and the response time from the PM and his team was absolutely superb. They were the most honest group of the bunch, even when they had bad news to deliver, but at least they had the b*lls to tell us.

I have called the warranty dept 14 times since early September, and not one person has returned my call. I don't know if they actually found the leak yet, I don't know if there is mold in my house, I don't know when this is going to end. My family members and I are having to change work schedules to be present for all of this mess, put up with loud machines (80 decibels, I found a site to measure it) left in the house for weeks, and live through the dust, mud and grime, and the smell of humidity. The little bit that I do know of what's going on, has come from the plumbers and the remediation people. Ryan Homes has, not only not explained anything, they haven't even shown their face around my house. One of the supervisors said he would call me right back after a meeting he was going into, that was 19 days ago. I still haven't heard back.

We just went through hurricane IAN and the house stood up just fine. We didn't lose power, not a shingle blew off and we didn't flood. What impressed me the most was we were told the Project Managers would be off from that Wednesday until the following Monday because of the storm. The day of the storm (we got hit at night) and the day after who did I see and talk to? The Project Manager. They were concerned. For the record our home is block, hurricane proof windows. I think up to 140 mph winds? I love my new home and the area it's in. In my book Ryan Homes builds a great product here in FLORIDA.

I advise anyone considering engaging them, to have their contract proofread by a professional, either a lawyer or realtor. Thank me later! Do not fall into the trap of sitting with their salesperson to go over the contract, where she explains to you what is in the contract, her promises on what they will deliver may not necessarily be documented. When they fail to deliver according to your discussion and their word, she will refer to that contract and refuse in your face that she ever made commitments. In my case, we discussed the date by which they should have completed building my house, October 20th.

In light of that date, she gave me a two-month window period. In her contract she had a 3-month window period starting August ending October. She never specified October 20th! Asking her how long was her window period supposed to be she now says Aug to Oct, but that’s 3 months not two, for it to be two months and spanning Aug to Oct there has to be a date in October where this window terminates which then spans two month period from Aug to Oct like Aug 21th to Oct 20th (2-months!). This will cost me a lot more in accommodation and storage costs.

The project manager does not accommodate questions. He was just rude to me. I didn’t feel free to ask him anything. All he wants is to lecture you like a kid. He had the nerve to tell me that ‘...this is not a negotiation, I tell you how thing are going to happen…’ Like it’s a donation or a gift! Man, this is a paid service, I earned every right to say something about how things are going.

Furthermore, they confirmed that a six-year-old home should not have loose or missing shingles unless there was a natural disaster of 100 miles per hour winds which we have not experienced in Maryland during the six years my family has lived in our home. After conducting research, my situation is not unique. In fact, according to the Maryland Office of the Attorney General, “Ryan Homes had the highest number of homebuilder complaints of any single builder in the three years since 2016.” My home construction was at the time of this identified findings report and clearly supports Ryan Homes' negligence in building safe and quality built homes. The poorly constructed home has caused financial hardship and stress for my family who recently located from Baltimore County to Carroll County. We are mortified and stressed that a home that cost well over $500,000 has experienced this level of construction nightmares over the last six years.

I have only been in my new home just over 60 days. There are so many issues with this new construction, which defeats the purpose of building a new construction. I have cried so many times. The project manager should have been more meticulous in lieu of meeting an assembly deadline. THIS ENTIRE PROCESS WAS A NIGHTMARE. Ryan Homes refused to work with me as a current military reservist attempting to reschedule the construction date as I was anticipating my active duty military orders. If you want your dream home, please choose another builder. Please read all reviews. I took a chance and sadly I regret it every day.

Before we moved in the house we had flooding in front of the house, and all they did was fill it with dirt and said the problem was fixed. We have also found out that other homes in the development have had the same problem. One home had sewage flooding the house. We have sewage coming out of the shower drain and the sink in the master bedroom now or master bedroom and bathroom smell like sewage. You would think when you buy a new home you wouldn’t have these problems and if you do that a reputable company would correct the problem instead of ignoring the people they took the money from. It’s also funny that we were the last house to be finished and it really seemed like they wanted to get out and not come back.

When asking them to move it's like it's an inconvenience to them. All in all not a good experience being a neighbor to where Ryan Homes are being built. Also watching the process of them building the homes worries me as well, they seem to go up quick and from reading other reviews of people who purchased from Ryan homes they have had problems.

All my neighbor's water runs right into mine and has nowhere to go. I've been fighting with them for a year, they basically come out and do very little to change it and the issue persists. They want to wait till it rains, come out 48 hours later and if there's no standing water then it's not a problem. The issue is, my yard floods and a literal river runs through it and I cannot grow grass. Every contractor I've had out says it needs to be mounded just like the other yards, but Ryan Homes does not understand the issue. Some of what they did helped, but the issue is not corrected. I would not purchase another home from Ryan Homes.

1) NVR Mortgage. I initially decided to use their mortgage company because of the 'incentive' of $3000 cash towards closing. If you actually compare loan quotes they just add the cash towards closing you are getting right back in so no real savings there. When the interest rates started increasing, I called to lock in a rate of 4.25% which was 'the best they could do' and got charged a ridiculous amount of money to lock in that rate ($5000). I decided to get a second quote from the mortgage company my relator is affiliated with. MUCH better rate of 3.75% for less than half of the price that NVR was charging ($2000). I decide to switch mortgage companies-totally within my rights. NVR LITERALLY harassed me AND my realtor!!! While I was at work!! Completely unprofessional.

The manager called my realtor (why-is she buying the house?) and all of a sudden NVR can do a loan at 3.65%. How about offer that in the first place if you want people to use your mortgage company? I had to call the sales rep to get NVR to stop harassing me. She wasn't much better than they were in terms of customer service. This experience alone put a bad taste in my mouth for them considering this was supposed to be a happy and exciting time. Then the problems continued.

g) Outlet boxes don't fit because they were not cut properly in the first place.

3) The SAME DAY we moved in the circuit breaker controlling the power to our master bedroom, bathroom and secondary bathroom tripped multiple times. It was OK for a week or so, then it tripped and would not come back on. If you flipped the switch it immediately tripped again. We thought it was because the fan we put in the ceiling but nope. There's nothing was wrong with the fan. This happened Thursday. After troubleshooting, we called the 'after hours' electrical service number Saturday. Guess what? They have the same freaking hours as the warranty office (M-F 8-5) so it's not 'after hours' service.

Tuesday they sent out two people who could not speak English. The work was done but nobody was able to tell me what the problem was. But it's working for now. How long will it last? Who knows. I don't have any confidence at all. My biggest fear is what the wiring actually looks like behind the walls. Bad wiring can cause fires. If this is all within the first month I can only imagine the problems we will have in the future.

So this has only been within less than a month of moving in. I had only had a moderately good opinion of them having built a home previously with David Weekly in a community that included Ryan Homes so I have seen them before. I read the reviews, unfortunately in this crazy housing market and after looking for over a year a Ryan Home is what I could find in my price range. NVR/Ryan Homes couldn't give two ** about the customer including their safety and health. It's sad but not surprising to see a corporation put profits before all else. STAY AWAY FROM RYAN HOMES!!!!

Our main issue has been our flooring, we had Rite Rug's manager in house during the discussion as well. We feel completely dismissed, this is our family home, we were extremely excited to have built our family forever home, and have been nothing but disappointed. We have attempted to speak to someone of higher authority than our warranty manager, and have not been successful. We would appreciate a call/email - some sort of communication from Ryan Homes so we can review our concerns. At one point we had moldy flooring delivered inside of our home. We are extremely shocked at the lack of quality.

When I tried to contact Ryan Homes about it, they refused to reimburse me for the emergency call stating I had to use their plumber, even after I said only one was willing to come out during the snow emergency. When the warrantee supervisor came out, he said there was no risk of mold and they'd patch the wall. Even though water caused the drywall to partially collapse, he tried to tell me there was no mold risk. I also mentioned what the other plumber said about the piping and the warrantee supervisor responded by saying "I've seen worse". Really?!?! I was then promised they'd send someone to fix the wall this was in December, it's now May and still nothing. I've also reached out several times because there were many items outright not done in the house.

Dryer vent wasn't installed neither was the piping, one if the HVAC vents in my bedroom wasn't connected. Cable boxes had no actual wiring in them and the house bib in the backyard was never installed, so I now have no way to water without an absurdly long daisy chain of hoses. I've reached out 5 times about that specific issue and still haven't had a response nor resolution. The house is only 6 months old and already there is creaking in the upstairs subfloor of 2 rooms. Doorknobs weren't tightened so they were loose and scratched a few doors. I had to go fixed them myself. Half the kitchen counters were not caulked, one of my bedroom lights flickers: which is an LED puck light, so that tells me loose wires. Parts of the floor downstairs are uneven and you can feel "peaks and valleys" in a few areas as you walk.

My realtor has been amazing but she has commented multiple times that she has never seen a new build with this many problems and lack of resolution. I absolutely shudder to think what the wiring and piping looks like behind the walls where I can't see. At this point, I am pulling materials together to take legal action for both the shoddy workmanship as well as lack of holding up their end of the contract to warrant the home.

The latest issue is my foundation on basement wall by the window is cracked and leaks water on my carpet from the rain and my dining room subfloor needs to be replaced because it buckled. Now Ryan's Homes has no problem with making these repairs so far, but as a ** man who is a veteran having new home built, I wonder if I would of never visit the site while my house was being built would I still had all these problems. I get the impression when the Ryan's Homes workers see who's buying the house they did crappy work finishing my house. My neighbors on opposite sides of me have no problems with their home.

My laundry room, you can tell where the floor is going down because where they caulk the floor to the base boards, it's not even connected. You can push on the floor and it goes. I called them and they said you should've called before your warranty up!!!! Well all this happened after and I think it's ** that now I have to put money into fixing this when a house not even 2 years old is already falling apart. I let them know that their work is poorly done and I see why everyone is selling their house within a year of buying it!!!! I will NEVER buy another Ryan Home again!!!

I give you an advice that worth millions, wished someone opened his mouth and spoke up before like I just did. Our whole community is not happy with Ryan Homes at all, and some of them like me, are still fighting Ryan's. Don't make Ryan's fool you with their beautiful sample house. I bought a new house because we don't want to do maintenance for the next 5 years, we were wrong, Ryan's houses you will do that from the first month. I will sell this house and never looking for a new houses. We got enough. I want to warn you all.

I explain, "Am not ready to put all this money down and am not sure," he said, "Ok. What about 10,000$," still was little bit hestitant, he said, "Put down 5000$." I said, "If I change my mind would I get my money back." He said, "To me since you not sure and I really don't want you to miss out on this deal. Am going to give up to 12/16/2021 to pay the balance," he make it clear, "If you don't cancelled before 12/ 16 you will have to pay the balance but if you cancelled before you going get your 5000$ back."

On 12/11/2021 I call. Didn't get any answer. I text him to inform him that I am cancelling. He answer and said he was sorry and what was the reason and he on a family emergency and he going to connect me once he back in the office. A couple of days go by no calls, no text, I call. I text. No answer, my next call and message I received was from a whole other representative that I never meet, telling me he is my sale representative because the other guy no longer works for Ryan's home, now all of a certain difference representative, every one saying something different and no know or wants to know what was the deal made between the first representative and I. Am very frustrated and disappointed. I need this to be resolved. KV

I was the first person to buy a lot in phase two and I could have bought any lot. Privacy is important to me and I was reluctant to move into a 55 plus community, with the small lots and the horror stories I’ve heard about restrictive HOA’s dictating what you could do on your own land etc. I was shown one lot which had extra open space in the rear as the street behind curved away connecting to an adjacent community and there was a wooded area on one side with no neighbor. I asked several times if anything was going there. I was told that it was considered wet lands and nothing could be done with it and the open space would just be planted with grass. Just what I was looking for, add a patio etc. and sit back and relax and watch the sunsets in privacy.

I put down an extra 10K for this lot as this was so important to me and was assured several times I would have my privacy. Two days after closing I was getting the house ready for move in and I kept seeing people from the adjacent community standing less than twenty feet from my windows, talking on their cell phone, walking their dogs etc. I just thought they must not realize I had moved in. A few days later I. was standing outside and two people came through the brush and started to walk toward me. I thought to myself that takes some guts, but politely asked if they thought there was a walkway there. That’s when I got the shock of my life. They informed me that is what their community got for allowing my community to connect their streets. (Even though this was on my communities land)

I immediately started called everyone at Ryan, My two sales people, the site manager, the site engineer via the site manager. All said there is nothing going there, that it was wetlands etc. and they would put up signage etc. Sales called me and vehemently denied anything was going there. I quote “Those people are wrong. No walkway is going there” A few hours after that phone call; the site manger came and told me it was on the plans, but just looked like two more swale lines (unlabeled) and I signed it. Apparently he was just elected to give me the bad news and never heard from anyone else.

I contacted a lawyer, (divorce lawyer/ reviewed sales contract etc., bad choice in retrospect) Long story short he was more than useless. Ryan’s corporate legal department said, if it was not in writing they were not liable for anything their employees had told me. In a rather terse email I was CC’d in on they said: If I wanted privacy to buy a fence they were allowed; so another 10K to get “some “privacy. I was hoping at the least Ryan would try to do the right thing for their customer, Pay for a fence, move the walkway a little further away, Refund my 10k, but absolutely nothing. I was told it was on the site plan in the office ( looked like a demarcation between the two communities) and I should have saw that, even though their two sales people who sat directly across from it for at least a year, were the one’s vehemently denying the walkway was there.

Every day more and more people come through, mostly dog walkers from the adjacent community even though I was told by Ryan legal it was only for people in my development to take a shortcut to the as yet unbuilt community center. It would be impossible to stop them as the other end is 5 feet from the other community. I was also told there would be signage with rules of usage, but all signs have been taken down after completion of walkway. Just prior to construction, there was a small sign on each end that read proposed walkway and in small letters said for residents of Legacy of East Greenwich only, but has been taken down and not replaced. I dread next spring when warm weather returns.

I did contact another law firm who specialized in real estate law and was told it would 10-15k to research, if I even had a case and I might not have a case, as most of these contracts have many clauses written in to protect themselves. Ryan knows this and it’s too cost prohibitive to file a case. I thank that law firm for being so honest and giving me this information. I know where I’ll go if I need legal assistance in the future.

Secondly after receiving an $800 dollar water bill, I found out that I was leaking around 25 to 30 gallons of water an hour 24 hours a day out of the main supply to the sprinkler system. I had questioned the landscaping / sprinkler contractor when moving in. I had had water in the front which he said was just over watering and I asked him to look at standing water I had in the back with greatly reduced watering and consistent 90 plus degree heat. He refused. Ultimately he had to return after I produced a detailed hourly report from the last 90 days from the water department. Thankfully this got paid by Ryan after the site manager and Mayor stepped in. The Mayor sent the bill along with another resident‘s with the same issue to Ryan. If I would have sent it; they still would be laughing.

Truthfully I feel extremely violated with no course of action. Every time I look out and see someone less than twenty feet from my window, my stomach turns in knots. If I may give some advice; never believe a Ryan employee; get it in writing. Better yet, never buy a Ryan home, as you never know what you may have missed.

During the final walk through. Joe and his colleague patiently go through every feature of the house and address every question and concerns that we have. E.G. I am concern with the exposed nails in the unfinished part of basement and Ryan Homes cover every expose stud nails with protective foam to avoid rusty nail cut in the future. Also make many suggestions to help our transition more conveniently. (Like using temporary window blinds before our custom order blinds can be installed.)

Ryan Homes also are up to date with the digital information for appliance warranty and user manual using scan codes, document in a thumb drive and contract signing using DocuSign online. After move in, we found a few minor electrical and plumbing issues which Joe came right away and start the home owner warranty repair process. Within a weekend, we got the electrician called us to come next day to fix the issues. We are happy with our new home. All the appliances are the latest one with latest advance features. We are sorry to hear other owners had many bad experiences from Ryan homes group in other States. We definitely will recommend the Ryan homes group in Delaware.

I will never purchase from Ryan Homes again. Lesson learned. For what you pay, the poor quality, lack of caring and headaches to fix things or get it handled through them is ridiculous. I'm now waiting for someone to call me back about two tickets that were marked "resolved" when in fact they were not. I can't imagine the amount of lawsuits this company has against them. If you are considering a Ryan Home, purchase with caution.

When I walked inside, I was shocked to find out that our granite had giant black defects all over it, the wrong hardware was placed all throughout the home, walls were crooked and our stone fireplace had a light switch right on the front of the stone. Coincidentally, our “project manager” Mike, walked into the home as I was there and completely lost his mind that we had stopped by the house unannounced and had no answers as to why things were a mess and ASKED US TO LEAVE.

Yes, things only got worse from there as you can imagine. On move in day we found even more defects with the house that Ryan Homes promised to fix but never did, I spent the entire next year putting in ticket after ticket and countless vacation days waiting for people to come repair various items in our home because everything kept breaking but nothing was ever resolved so eventually we were assigned a “regional manager” to our case, Tom, who gave us nothing but a runaround until our 1 year warranty was up.

At that point we were totally defeated and we are now left to deal with a garage door that does not go up and down properly, sky high humidity levels in our home because the HVAC unit they put into these homes is too small for the square footage of the home, a broken dishwasher because the motor was no good, blinking lights in our master bedroom and master bath and trim that looks like a 10 year old painted and placed. At this point in October of 2021, Tom stopped answering any of my texts and phone calls, closed out all of our tickets and marked them as “resolved” and we are left with the choice of paying lawyer fees to get these issues resolved or paying to get all of these items fixed ourselves. Literally hell. I write this in hopes to save others from making the same mistake in purchasing one of these homes.

As building continues, the company who owns the property only asked some existing owners if the builder could dynamite also. No notice on my end of the street. Concrete basements do not belong near blasting as my basement will show. In my one year of living here I have only spent money fixing and checking systems in the house to make sure Ryan's workmanship is not affecting our health. My advice, don't buy or sell a home without a lawyer.

We were not compensated for having to remove 75 gallons of water from the fish tank in order for them to replace the defective carpet, missing electrical outlet (their charge for adding one $350) and saw nothing wrong with not putting the missing one in, Wavy tray ceiling (refuse to complete repairs), Broken truss, Defective stove, Interior doors have a gap approx. 1 3/4 wide. Doors are not hung in the model and we were never told they would be larger than industry standards. Tommy ** explained the large gap under the doors as a one size fit all to accommodate tile flooring. These gaps lead to no privacy due to lights and sounds and no way to keep draft out, because standard product doesn’t fit. Erosion/Grading issues and Outside water septic leak from the knob.

Sunken/Roller Coaster/Floating floors - (Brett Sechler, Vice President came to my home on 2 occasions and never introduced himself or that he is the VP). Brett had Tommy ** to measure in two places (patio door and front door) just the immediate area where the floating floors (Jim **) begins, never measuring from the highest point to the lowest point in the room. After measuring Brett said, "by looking at it, you wouldn't think it would be within tolerance". That statement alone tells you how bad it looks and yet Brett refused to have the floors repaired. Then on 12/23/2020, Brett sends me a threatening letter stating that they didn’t have to complete the warranty work without any explanation and falsely accusing me of trespassing.

I reported the issues with the floor long before the 1 yr. warranty expired 03/09/2021. To date 8/23/2021 Ryan Homes states that the floor issues, and unfinished repairs are now outside the 1yr. warranty and refuses to repair. It is my experience that Ryan Homes practices match what I was told by warranty worker, Tommy ** to be Ryan Homes motto: "We are a financial company selling homes and the homes are just the postcard.” We are experiencing that statement firsthand daily; Ryan Homes Builder/NVR care more about their bottom line than the quality home they advertise they will build or the customer.

In some cases you are promised $5000.00 for using the builder’s lender. However, items such as a credit report is billed at $100.00 when a competitor price is $19.00. Read that again, 5X higher! Or when lender charges an origination fee that wipe out your earnest money and competitors charges $0. Did they really give you $5000.00? Five thousand dollars is on the credit line but recouped in the excess cost of itemized fees. This practice along with a higher interest rate is only part of the big financial gain at the consumer’s expense. Don't take my word for it, read and compare your financial documents from NVR and other lenders with a fine-tooth comb! Buyer Beware!

Dried paint on floors and appliances. Drywall errors (some yes that I missed on my walkthrough) but hey I walked through myself, not easy to take it all in. Loose flooring. In the bathroom's cabinet vanity panels near the floors are damaged. I care about things like that. And a brand new home should have these issues. But as I stated I will just keep submitting warranty requests til things are as they should be. They are prompt about coming out so far when I have submitted requests. But again this home is brand new. I should not be submitting the requests I'm submitting.

I have a great concern that the house is not safe to live in with my family, and there will be many bad issues that I need to deal & live with later, so be careful and read many reviews before you sign a purchase contract with them... You may regret it like me.

I called another company to take a look and they informed me Ryan homes did a shabby job (no surprise here). They installed one system and a smaller one at that, while we have two climate controls with just one system. We've called and complained yet they keep jerking us around asking us for more details and won't Send their people out to take a look at the crap job they've done, I can't spend time at home cause it's 87 inside the house. The house may look great from outside and a great neighborhood, but the build quality is just horrendous. BEWARE. YOU'VE BEEN WARNED.

My automatic garage door doesn’t work and they were supposed to send out a garage specialist promised two month ago. Promised they would fix the grading around the house and Ryan Homes just disappears and conveniently you are not able to get in touch with them. No returned phone calls, texts, or emails. You fill out their survey they send you about how horrible their work is and Ryan Homes will not contact you or follow up on the disappointment you have with their company. They obviously don’t care. They got your $700k already.

Again, they pick what they feel like fixing and don’t even do a quality job at that. I have patches on my walls that they didn’t even paint after they did it. I guess they expect me to do it with they paint they poured in an empty cashew container I had. Then when you contact them to see what is going on and when they plan on completing the job, they completely ignore you. I don’t know how this company stays in business. All my neighbors have had similar experiences and are telling their friends to stay away from Ryan Homes. Warning: please stay far away from this company. I hear that there are quality builders that stand behind their houses. Ryan homes is not one of those builders!

In our hallway the ceiling drywall has dimples where every screw has been placed making me believe the house is shifting and has a major structural issue. The floor is also loose underneath the carpeting like it is missing nails or separating from the structure. We attempted to do some backyard landscaping and I'm amazed grass even grows. The fill the home is built on is large rocks, concrete waste, gravel and some dirt. Digging a 1 foot hole was almost impossible, and probably explains why the home is shifting and foundation is cracking. Currently looking to sell.

So many more but here is the best at the end of the summer, we started to see fungus appear on the first floor ceiling. It wiped away and many neighbors said they just use a dehumidifier. I was determined to find the issue, opened the ceiling today and found that the ductwork was all rusted and the back of the drywall was moldy and a repair had been attempted from Ryan Homes while under warranty. Where a 2'x2' piece was cut out and replaced attached by 2 pieces of baseboard on the backside. I am hoping I can add pictures.

There are certain things which Ryan needs to work on customer service. In my case, the sales representative did not clearly explain the layout by showing the layout and structure plan of the lot. They shared the layout after I signed the agreement after multiple requests. They explained one, and at the time of construction the layout of the lot was different to my surprise. Instead of multiple requests they did not care to come and explain the layout at the lot in time until they start the construction. If they did, at least I would know how my house is going to look like and the placement of it and to go with the agreement or not. The communication was not very much responsive and not in time when needed. Even the Ryan's customer care service was not responsive. I explained them about my situation and concerns in their survey but no response from them yet.

My lot being the last one there were not much options available with selections. I had to go with whatever they had. I felt that it's being the last lot in this community at this point, they are not giving much attention to my concerns. There are certain things which I wanted to my home, keeping my kids in mind, which I wish had the choice but they did not provide. They did not clearly explain about some facts and you will be surprised when you see them. I am really disappointed with their service. Ryan needs to work on making their customers happy. These are my opinions based on my experience so far as the closing is not done yet.

Definitely not the case for us. The first couple days we moved in I noticed a sewer smell in the basement. I called and complained about it. They came the same day to fix it. About a week later the smell came back again. So we called again. The next day they had someone out who said our bolts were actually really loose so they tightened them and we haven’t had an issue since. We also had an issue with a toilet that wasn’t flushing right anymore after about 2 months. Again a guy came the next day to work on it. He couldn’t fix the problem so he actually replaced the whole toilet that same day. Our site manager was a great very friendly guy who always kept us up to date on our house and let us come and tour whenever we wanted when it was being built. I’m sure some people had legit issues but just know that’s not everyone’s experience. Or else they probably wouldn’t be in business anymore.

Uma

After pointing out to project team, I get nowhere. 3 months of $400 water and sewage bills, $500 in seed and treatments... its nothing but bare spots and weeds. When asked warranty manager about documentation I get nothing. They have no documentation, no quality assurance, no checks and balance.. ZERO proof the lawn was properly installed. They can not even produce policies, procedures, or minimum standards of the landscaping company to prove they are properly doing their job.

I told warranty manager that I want to redo the lawn and can get $140 in topsoil.. He said, to my face "I will give you $140 just to shut up, but you are the type of person to go on Facebook and blast us, so why should I help you?" I asked for a second opinion and to escalate to higher manager... I was told, again to my face "No". I said please give me the name on contact of your manager "I'm not doing that, no way.. If I feel like it I will email him but he won't talk to you". Third time I say, to be clear I am a paying customer and I am politely asking for your manager's name and/or contact information and you are not going to give me it? Warranty Manager "Nope". Glad to spend $300,000 to be treated like this. Buyer beware.

It all started when I used my half bath for the first time and noticed my pedestal sink was extremely crooked. We’ve since had to deal with non working doors and windows (internal AND external doors), a leaky shower, a garage door falling in on my husband, walls that are so bowed and not square that pictures don’t lay straight, issues with our yard coming in, unlevel concrete work, cracked tub, contractors who drive or walk through our yard like we don’t even live here (including tearing up our yard to work on a house next door). We had a drain put in AFTER committing to the lot that we weren’t told about which takes up a large corner of our yard between the drain itself and the grading to it. They didn’t uncover this drain so it wasn’t even functional leading to our yard flooding and grass washing away. Their solution to that was to drop off a small bag of grass seed for us to make the necessary repairs.

I’ve been screamed at in front of my daughter twice by their contractors. The salesmen inaccurately gave us information regarding the HOA. The service manager is extremely condescending. When we had an issue with one of our windows not locking. He actually had nerve enough to ask if he needed to come over and show me how to close my window properly. Ummm no thanks. I know how to shut a window. When repairs are needed it takes forever to get them taken care of with multiple calls to follow up. Our vinyl floor has already torn in 2 places in less than a year. We are not hard on our things at all but the floor is basically paper. The only thing I love about the house? The layout.

I think they are reasonable, Fair and people with integrity that keep their commitments and fulfill their contracts. They are in mine but I have over 30 years experience in business, with contracts and managing large projects. So my opinion and view is different than most everyone else you will read about. It's because I am not an average homeowner. Behind delivers excellent value and builds a home with integrity and stands behind their product. If they make a mistake, they correct it. What more could a consumer ask for? Nothing in my view.

There are in line that these homes are built by people and people are human. To become truly exceptional Ryan Homes would have to spend a fair amount of money more on their products and finishes oh, but that's not what Ryan Homes builds. They build for the middle class American. If you want a custom home from a private and custom home builder, Ryan Homes is not the one. But if you're a middle-class American looking for a well-built home oh, Ryan Homes beats all the competition in my estimation. Great job Ryan Homes!

Covid-19 happened and my partner was furloughed from his job because of it. We tried in vain to find him another job because we knew he wasn't going to be called back to that previous employer due to the nature of the business they provide and was gravely affected by the Covid-19 situation. So we were told that we had to provide them additional documentation and we did so. I get a call from our Salesperson telling us that Ryan Homes had rescinded our contract and I was like What? We just sent paperwork to NVR to re-evaluate for the loan approval.

So a few days later I get a call from her manager stating that they rescinded the contract and they would be sending us a letter via email stating so. Fortunately for us they returned our downpayment which was substantial. I then asked our salesperson if she would call and let us know when the house was going on the market as we had figured out another way to still purchase the house. The house was on the market less than 24 hours and had a deposit on it and going into contract the very next day. I thought the salesperson was truly genuine and wanted us to have the house but she failed to call us and we saw our dream go down the drain. The house didn't even have a "For Sale" sign on it because we know someone that lives in that community and they told us so.

I guess at the end of the day it's all about the money. Needless to say I am very upset and sickened because they were showing the house before we even knew they broke the contract with us which I find shady. Thank you Ryan Homes for showing us how you truly are. You know how they say the best advertising is word of mouth? I would never recommend them to anyone ever!

Any issues/questions we had were promptly handled. Ryan Homes has and continues to make the experience fun and stress-free. We have now been in our home a while and Ryan has gone above and beyond in their commitment to workmanship. The layout, quality, and workmanship is terrific. We and others in our community have had no issues In Ryan standing behind their homes. I do not know what’s going on in other parts of the country but here in Delaware Ryan’s reputation is top-notch. We could not be happier with the quality and experience. Thank you to Brad, Alex, Jen, Matt and the Ryan Team. Highly recommend Ryan Homes.

Now, we have been in our house 2 years and have to replace roof. All the shingles are coming off my house and shingles are now lifting up. We called Ryan Homes and their answer is that it's out of warranty. No one should have to replace their roof on a brand new house after 2 years. The best thing is that 5 houses on our block are now replacing their roofs. There is a lot of cheap and poor quality through our house. I would never buy a house through Ryan Homes ever again. I can go on and on about my issues with Ryan Homes. My best advice is not to buy from them.

Next, at the pre-drywall meeting, the electrical wasn’t even in yet. Typically, both plumbing and electrical needs to be in at the pre-drywall meeting. Less than 2 weeks before settlement, I get a buddy who is a home inspector to do a preliminary walkthrough, and much to my dismay, a laundry list of items was noticed with the place. I seriously contemplated backing out of the contract, but was told I would lose my deposit and the builder could potentially go after me for damages. Later, I found that some people had backed out, free if penalty, because of the Coronavirus and people losing jobs.

The PM had most of the issues addressed, but some cosmetic stuff still remained. I got another home inspection, done by a company, and a list of issues were pointed out. Settlement came, and the issues still lingered. A few items were attempted to be rectified post settlement with a punch out contractor, but that was shoddy. The PM then said it would be taken care of as part of the 30 day service, instead of the one year warranty, but then later said I’d have to go through the warranty department. But with the pandemic, they said the service repairs would not be taking place.

I paid an extra $5K for oak stairs, and the craftsmanship is horrible. There were deep scratches throughout, and a few were pointed out. But the punch out contractor ended up making it look worse and not matching the stain. Some pieces are not flush either, and poses danger to my baby. Walls have random areas with no paint or have dents and scrapes. I put painter’s tape to do some edge work, and pulling it off ripped some of the paint off! I told the PM that the paint in the bathrooms should be glossy, but he said he never heard of that. I paid extra for quartz countertops, yet they were cut unevenly. The luxury vinyl plank has areas that are sticking out and are sharp. Ryan Homes is a big company and they do high volume new construction. They are more focused on getting in and out quickly, rather than concentrate on quality work. Think twice about going with Ryan Homes to build your place.

Original Review: The experience of a new build was suppose to be the dream experience, but this was far from it! So many issues, problems. It has rained the last two days and water just keeps appearing on places it shouldn’t. Lumps underneath our carpet in the basement, stairs going to the upper level of our home and on the hallways. Checked the vents and we found carpet scraps, nails, dry wall, dirt, I mean anything that you can imagine laying around during a building process in our vents. Exposed nails on our ceilings, I could keep going on. I’ve reached out to the project manager so much it’s ridiculous. I have photos of everything, I keep them just in case we have to take things a step further because it’s like we are the bad guy for calling in issues when they arise.

There were a few positives times throughout this process and all and all we love our house, just worried about the things we don’t see and might appear down the road. We ultimately decided to close because two people but had we had a chance to go back and build with somebody else, we are 80% leaning toward going with another builder. We’ll see how things get handled down the road and I’ll update this review accordingly. In the meantime my email is ** if anybody wants a more in depth conversation or want to see some pictures. Hopefully this helps people looking to build or purchase a home through this builder.

We had A LOT of things that needed to be taken care of in this home AFTER we moved in. The doorknobs were missing screws. Floor in hallway creaked, counter top in kitchen was uneven.... Cabinet door in kitchen needed to be replaced. Insulation in attic wasn’t enough- they needed to put more insulation in attic. PLEASE get Radon test, ours was VERY high. There are other things wrong - list goes on. I would advise NOT to buy a Ryan home. These could be nice homes but they just chose to make money over quality- the budge seems to be the most important thing to Ryan Homes. It’s sad.

They are also setting off dynamite blast on the northern side of the community with half the community built. Extremely dangerous, loud and it shakes my home furiously. If I had known all of these things before we bought this way overpriced home considering I would have never bought this home. I know you may seem to think this is just another bad review but I spent time here writing this and warned everyone not to purchase a Ryan home here in Middletown VA. 2/27/20

The list goes on from there. Horrible paint job on both inside and out. Not to mention the day after we moved in, a GFI in the garage popped and the garage wouldn’t open which led to a $275 locksmith bill at 12am and they told me it wasn’t their fault and wouldn’t reimburse me. I’m still trying to get a lot of these issues resolved. They charge custom build prices but give you very limited options to choose from. I had no lights in any of the bedrooms when we moved in. I had to install all the fans and everything myself. They overcharge for everything and use low quality items. Do NOT buy or build a Ryan’s home.

I just had a contractor come in Feb 2020 to fix the upstairs floor and the kitchen floor. He had to nail the floors down. The same spot that they supposedly repaired in 2013 I had to have contractor nail down again. Along with other areas in the kitchen. Contractor checked the floor joist in basement. The joist are supposed to be 16" apart. He showed me, the floor joist are 16.5", 16.25", 16.8" and so on. They put glue on top of joist and attached to basement ceiling. The glue had gaps in it so the subfloor is not attached irregularly.

The upstairs carpeted, there is a board that you can see it pops up thru the carpet. It squeaks horribly. Right next to bed. The hallway upstairs the drywall and paint crumbles off. I had it repaired 3 times, paint and drywall crumbled also in main bathroom. Several nail pops in ceilings and hallway walls. I had that repaired 3 times. They just pop back. Contractor said the hallway wall is not attached to floor. When you walk in the hallway you hear huge cracks and pops. In the bedroom too. Contractor put numerous nails in the flooring around it, but still pops and cracks. The hallway wall sounds hollow when you hit it with your foot. Compared to the other wall, it sounds a deeper sound. All this is caused by a Truss Uplift.

Truss is the frame that holds the roof on. Due to weather, usually winter, it expands and contracts. The truss lifts up and pulls on the inside walls. Ryan Homes attached the Truss into the walls, not the ceiling. There is another way contractors attaches the truss, not sure what it is. So, Ryan Homes says the truss is under warranty, but not a truss uplift. I am now going to contact Ryan Homes and begin the fight. Walls and flooring are a part of the structure, which has a 10 year warranty. I have the Management's contact information on my email (saved) so I am going to rattle his chains. This time I am going to let him have it. There is so much more, but I don't have the strength t to list it all. Do not ever buy or build a ryan homes. Shoddy work, cheap materials untrained & corrupt employees, disgusting policies. A con.

Overall the quality of materials and workmanship is deemed poor, at best; sub-contractors for the most part incompetent and seemed only concerned with meeting set timetables. The past year has been nothing but a nightmare with a huge punch list that still has one outstanding issue to be addressed spring 2020. Below are the most major issues. Note that there are several others not being commented on due to space.

*Engineered hardwood floors on main floor - significant separation of floor boards above beams in three locations. Was told this seems to be a design problem in our model home. Took seven months to determine "best way to address the problem" which ended up being to take up several boards around each area and re-position/glue new boards with a little different spacing.

*Family room ceiling replaced due to sub-standard installation.

*Hallway carpet had to be replaced due to fraying however since it could not be properly matched up to the adjoining bedrooms, it was determined that engineered hardwood should replace that carpet.

*Shower leaked in the first three months with water coming down into the kitchen bubbling the kitchen ceiling in the affected area. Problem was identified to be a bad seal in the drain.

*Screw pops on every wall in many areas; elevation changes in drywall, and tape visible at most ceiling and wall joints. Many but not all these items fixed as per the one time allowance.

*Poor painting of ceilings and walls; improperly finish. Warranty supervisor called it "Orange Peeling"; prior, project manager stated nothing was wrong. Meager attempts were made to address.

*Caulk sloppy and cracking around windows and doors. Windows that only open bottom up 1/2 way and doors are not tightly sealed. All leak air.

*GE double oven stopped working in the first year. Manufacturer representative fixed a bad blower.

*Water leaking on the inside main floor front window sill. Caulked exterior stone.

*Rear yard poorly seeded, with little grass taking. Rear yard flooding due to poor grading of property. Homeowner spent thousands of dollars to lay turf and attempt to address flooding issue as Ryan Homes indicated it was not there problem and property had a swail (much larger than on prints and not part of the discussion at sale). Project Manager stated once the other homeowner's grass came in the water issue would not be a problem, but it is.

*Meager landscaping with 4 cheap scrubs, 2 of which died the first winter. Front lawn turf put down by the Developer was adequate.

The list could continue but... The project manager ended up not being very helpful and sadly was not always very honest. The warranty supervisor did address issues, but would contradict things, blame matters on miscommunication or misunderstanding and in this writer's opinion ended up being arrogant and condescending when pushed. Female household member felt she was "talked down to". Communication once a work order was placed was poor. One was given a date sometimes the day before arrival and arrival time was rarely correct. Estimated that homeowner had people in the home 60-70 times from approximately January through November 2019. Two of the people entering the home to do repair work were upfront and seemed to know what they were doing to correct certain items. Enjoyment of this home will be extremely difficult due to the horrible experience. Will never recommend a Ryan Homes to anyone.

Wood trim is not wood (plastic). Front steps and roof overhang not centered. Entry door leaking. Siding is terrible, terrible installation, bulging siding everywhere, cracked concrete. Appliances falling apart. Dishwasher broke down and racks rusting already, not even a year old. Washer and dryer service calls, dryer has to be rebuilt. Garage wall sits 1 1/2" back on foundation (not right). My AC unit had to be cleaned out. It was full of straw and seed from the landscaper, who also is terrible landscaping. Rain run off carries the sand and stone off property, many more problems. We had an 8 page list of issues.

Also, Ryan's contractors are ALL from other countries, which is ok with me BUT you cannot communicate with them at all! In short we are NOT happy with the construction at all! We are thinking about selling already. Which stinks, this was supposed to be our dream home, more like a nightmare!! DO NOT BUY FROM RYAN HOMES, overpriced, very poor construction.

I am highly disappointed and I will inform people the way Ryan Homes addressed my needs. I can see at least giving half of my earnest money back. The guy advised they were keeping the entire 2500 which I worked hard for and saved. The agent advised me they are putting it back on the market and selling it 20000 more. I will not being doing any business with Ryan in the future and will advised others. Deeply disappointed customer and I will be sharing my story.

My inspector found some issues but before he can see if they made the repairs they insulated and my inspector could not follow up. I told them not to insulate and they did anyway. When I asked why they said they were on a time schedule and cant wait. My inspector's comments were don't buy this house. I already put a downpayment that I could not afford to lose. After I closed I spoke with my neighbors and they had plumbing problems already. My tub cracked still waiting if they will replace it. I moved in 10/1/2019. Do not buy from them. Run. If you don't believe me read all the reviews on Consumer Affairs.

If you're thinking about buying a home with Simply Ryan, RUN!!!! I don't care about the 1k in earnest money, because if God blessed me with the means to get that, surely He'll bless me with double for the trouble. I want single moms, who maybe first time home buyers to run and look for other options outside from Ryan Homes and NVR Mortgage! They only care about sales and earnest money. I should've went with Eastwood or Mungo, never again!

I called Ryan Homes given the failure was due to improper installation or defective component. I was told it was out of warranty and it was issue to resolve. The customer service individual (I'm being generous with calling him a "customer service" individual) told me to contact a local plumber using HomeAdvisor or Google. I asked to talk to a supervisor and was told there are none. There's no other resolution than to fix the problem myself. This is just a culmination of issues my wife and I had during the final three months of construction and lack of doing what they said they would. Thank you Ryan Homes for your support. This will be my last purchase with your company.

Lisa

- Tub was cracked when we moved in.

Keep in mind that they have “quality control measures” in place and many things, such as paint should of been caught. But their quality control is too interested in anything that doesn’t meet “their standard” as I was informed and so they don’t care that it looks bad. If it looks good to them then you are told to live with it. Now, all of those would not be an issue if they were taken care of. However, Ryan Homes will make excuses and argue with you every step of the way instead of fixing things.

Also, when they do send someone to come and fix things, the back door and window listed above are prime examples, they send people that have no clue what they are doing. In the instance of the back door the guy admitted to not having a clue what he was doing and also admitted to not having a clue how to rehang siding (I had to instruct him). This leads to things not being fixed correctly and call back after call back; in the case of the back door it took a total of 6 guys 2 days to remove an old door and replace it with a “new” door and the problem is still there.

In the case of the window, the guy admitted that it is not framed correctly and Ryan Homes just tried to force a window into the improperly framed space and so now the window will not work properly. The plumbers that we are arguing with about sewer gas are the same ones that installed the plumbing in the house and because a mistake was made caused a flood and then led to the flooring being ripped up, replaced etc. However, instead of listening to us in the first place about what was wrong the project manager had to first argue and then instruct us that water is “self-leveling.” Lo and behold, we ended up being right and they finally got it “fixed.”

To be “fair” and “transparent” I have been in residential construction as a remodeled and renovator for years. So I know how to fix many of these problems or install things (such as plumbing, doors, electrical, hvac, flooring, etc) correctly and so it is even more frustrating. I know how things should be done and the fixes and instead of doing as we reasonably require Ryan’s continues to argue or send unqualified people to “fix” issues which, so far, has led to more problems down the road. When it comes to paint and patching I was literally told “well most people just paint themselves so we don’t typically mess with those.” So, basically, they expect you to get tired of things, do it yourself, and not bother them anymore.

Their customer service and warranty department and, their whole company, is concerned about protecting the company and doesn’t care about the customer. They just want to turn out as many homes as possible, fill them with unsuspecting people (in our case I didn’t have time to handle a fixer upper so we thought this was a good choice), and move on to the next subdivision. They leave materials out in the elements for weeks on end (doors, windows, trusses, wall pieces, etc) so they can be warped, bent, crooked, dinged up, etc upon installation. It should also be mentioned that before they do many “fixes” they demand that you sign this paper or that paper FIRST which states that they will do it once and not again.

In a legal sense, saying that you will only perform a service if someone else does something first could be considered blackmail (in Ryan Homes' case they won’t perform many fixes until you’ve agreed to their demands) or a “quid pro quo” (this for that) arrangement. In either case, it is a highly unethical business practice. This is a ongoing issue. I can think of at least one lawsuit they are currently involved in our subdivision alone. They told a ton of people that they would have woods behind their home. Roughly, 3-4 months later, those woods were bulldozed to make room to expand the development.

Ryan Homes and NVR (Ryan Ryan Homes' parent or sister/daughter company) will lie and postpone to make themselves a quick buck. At the beginning we also had to live with family because they told us we could move in on a certain date. Based on that date we notified our apartment (in which case you have to be out by then) and then NVR continued to push our date. So, had it not been for family, we would have been homeless because the individuals are NVR could not get paperwork done. Then, even after closing, we were asked repeatedly for documents that should of been required BEFORE we closed.

If you read all this and are still considering buying, by all means, do so. But you’ve been warned. There are also numerous reviews across the internet of people with similar experiences and results. It’s bad enough that we have sought legal council and been told that we are well within our right to seek legal action if we so choose and Ryan Homes continues this pattern of neglect, dishonesty, and poor customer service. In our case, that would be suing for the amount of the house, paying the loan in full, cutting our losses and leaving. If you’re willing to leave a brand new home in less than a year then you know things are bad. Please feel free to message me any questions as I can provide pictures of issues (which seem to only grow) and would be more than happy to converse with you before you make the mistake of purchasing a home from Ryan Homes.

They obviously use cheap paint too. There’s black and purple coming through my supposed very light gray paint. Walls are cracking around the speakers. Home isn’t even a yr old. They rush to put up too many homes in as short of time as possible. Even one of the workers told me, for whatever he does in these homes, he gets 2 days to do all he has to. Which explains why the walls are cracked between the wall and the steps, I’m sure. He too agreed that they just want to get these up ASAP and move on to the next project. If you don’t mind so many, minor to some, not to me, issues and high taxes, this is the place for you! No insults in the guidelines for reviews. These are facts! So if this doesn’t get posted, it’s because someone doesn’t like to hear the truth!

B.) If the property has well water not public, I would not recommend buying the home at all. Our development had several homes needing new wells within a year or two "Including mine." C.) Get a lawyer to review the contract and to negotiate a down payment, roof warranty, well warranty. My contract, the builder did NOT hold funds in an escrow account and the builder was able to use these funds immediately (potentially losing this money).

D.) Have a START date and Settlement date written on contract. This is a must! They can postpone your start date building or settlement date closing, while you have nowhere to live (and don't forget you gave them a huge down payment already). This happened to me. Seek a lawyer for monetary reimbursement of living expenses if they postponed building and get it upfront. Don't let them "deduct it from settlement."

You think you're getting that sunroom or finished basement for free if you use their mortgage co. Yeah right, think again. Settlement fees/costs were thousands higher than you'd pay with other companies. (Also watch your county, city, school taxes. Make sure they are in closing fees.) Review fees/costs on the preliminary closing costs sheet, check and make sure they are same and not missing or increased by an unreasonable amount at closing day.

* You do not have to use their Title Co. You can use your own and may save money. I did this. I highly suggest you have a lawyer review your contract. The moment you sign you have a 3 day lawyer review period. Also, bring one at settlement or at least bring in your own realtor. Builders have to pay a $ percentage to a realtor, so if you do not use a realtor ask for free upgraded options NOT to bring in a realtor. You can reap the $ benefits for not using a realtor.

Anyway, getting back to my home, poor finish work with drywall. Look at the ceilings in model homes or garage to get an idea of the finish drywall work, try to check homes already built in area. My home has totally visible seam lines on the ceilings in kitchen and Family Room and most of the corner beads have cracks throughout home. Drywallers did poor workmanship in my home. I put it on my "punch list" and builder attempted to fix, but it didn't make a difference. I signed the finished work form just to get rid of them. I could have done a better job or same.

My upstairs shower door has a flap guard at the bottom of the door that was at least an inch short causing water to seep out slowly through my flooring and below where my kitchen is. The ceiling has a water stain. Poor quality non-upgraded carpet started falling apart and buckling within 1 year. Had to replace downstairs. Too expensive to do upstairs, so I still live with it. HVAC has only One HUGE return for the whole downstairs and two upstairs? 3150 sq. ft. home, really? Very, very noisy HVAC 1st floor.

Floors squeaky throughout house, pressed wood floors are not a good underlayment for hardwood or tile. My oven had a 5 inch dent on the top of it and didn't notice until after settlement. I changed out to Stainless Steel and luckily sold my black dented GE oven. Get a covered porch. I didn't and my front door looks years old already. Have to caulk, repaint and reaffix trim around front door every year or so.

So aside from having a new well drilled twice to get potable water and my drywall throughout the house looks like a 5th grader spackled it, a leak on the kitchen ceiling, floors squeaky, carpet buckling, spending a lot of money for fixing issues at least the house is still standing. Last tip/question: Below ground level basements are not included in a homes square footage (even if finished), is it? Check your appraisals and County Tax Collector - you don't want your taxes assessed higher for square footage that doesn't exist. So Good luck and I hope these tips help! Sincerely, Already looking for a new home.