Ryan Homes Reviews

One of the worst builders. They must use the cheapest contractors and materials they can find. After 3 years I am having to basically replace and repair everything. Do not have them build a shed for you because they would probably mess it up.

I would not buy a Ryan Homes built home. Very low quality, no attention to detail, poor customer service, cheap, cheap, cheap and sell at high price. Have been in home for 10 months and just absolute crap!!

We purchased in Elizabeth City NC. If we had read some these reviews, we probably would not have considered even looking. Our overall experience was great. Drew ** our sales representative was over the top. He was above and beyond to help all his clients.

I would without any doubt choose ZERO stars if possible!! They are the worst home builder by far. Since day ONE nothing but problems. During the walk through the Ryan Homes person was irritated with me because of all the errors I pointed out. He even stated to me "you get what you pay for". I should have taken that as a red flag, but this was my first home, and I was proud to buy it on my own. As we continued with the walk through, I requested a new refrigerator because the one that was there had a small dent. I NEVER got a new one and still have it.

Ryan Homes are not worth of buying. Just completed a year and see the hot water is not at all coming on any of the floors. Heating is set for 120 and just after completion of a year we have this issue and not sure how many we will see in 2 years. Definitely I will suggest Ryan Homes only to my hard enemies and not any friends. Please stay away from Ryan Homes. Else will regret your decision with losses. Compromised construction quality.

We were looking into buying a home for our son in Harrisonburg VA and saw Ryan Homes had a neighborhood in budget. We made an appointment and then decided to just rent something and possibly buy later. I cancelled my appointment and then the aggressive salesman attacked. He told me what I should do and I’m wasting money renting. I’m a grown man and do not need to be told what to do. It’s bad enough that apparently don’t build a quality home, but they hire used car salesman for the site. There is now no chance we build or buy w/ Ryan Homes.

I would choose 0 stars if possible. Be 100% sure you want the townhouse you’re placing a deposit for or there is a good chance you will need to hire a lawyer to get your deposit back. I had to consult 2 lawyers in order to get ANY communication with Ryan Homes and NVR mortgage about returning my $4,000 deposit back. If I didn’t get a lawyer I am almost certain they would have tried to keep my deposit. They now have the two biggest realtor companies in the area on the don’t do business with list. Again, don’t sign a single thing about placing a deposit unless you’re 100% sure you want the townhome and can afford the townhome or you will need to hire a lawyer. Do your research about Ryan Homes and NVR mortgage before even thinking about their builds. Save yourself the headache and $.

I bought a condo in March 2025 from Ryan Homes. After looking at the reviews, I shared my concern with my salesperson and he assured me that North Carolina saw very few bad reviews. Especially this area. Since closing on my condo, I’ve had them repair the same faucet in the guest bathroom that only gets used once or twice a month four times. They replaced the faucet twice. They can’t figure out why it keeps leaking.

Before purchasing our Ryan Home, we read a lot of reviews, including complaints. Many of the complaints were about various aspects about quality and craftsmanship. We found that all such concerns can be answered by the builder either prior to close or in the first year warranty. It is advantageous to get most of your concerns addressed prior to close when possible but for us, 50 percent of our punch list was addressed by our warranty guy, Don ** who did a fantastic job addressing our concerns over the course of 1 year warranty. We recognize that the home we purchased was not a custom build but a production tract home that has a great floor plan and curb appeal. This is not to say there is no expectations when buying a new home, but rather recognition that there will likely be items you want to see addressed for a production home. Advice is to work with the builder, and they will work with you. We love our home.

The worst purchase of my life. I have had nothing but problems since the sales rep lied to me through the whole process. And after moving in I've had a lot of problems, including stone falling off the face of my home that Ryan will not warrant after the first year of owning. I have doors that continually won't open or shut. I believe there are structural issues with the home because the earth has been actually pulling away from the walls of the foundation. If I had it to do over again, I wouldn't pay a dollar for this house. Matter of fact, I'd ask them to pay me for wasting my time.

I wouldn’t recommend my friends and family to buy Ryan Homes. The house is built quickly to get built within their timeline without financial penalties. This led to many repairs after the fact. Workmanship is poor. A house should be move in ready, not to repair it.

Lots of maintenance issues. Yard issues in back that they would do nothing about. Neighborhood finished months ago, RYAN HOMES has yet to get roads paved. WELLSPRING SUBDIVISION!!!! We put our trust into the 16 salespeople we went through lol

Everything was good when we went to the meeting. But the disaster soon happened. Shortly after they placed the property on the edge of a pond, retention pond and almost didn't want to fix that. Didn't want to put a deck in wanted us to pay for it. Continuously screwed up stuff on-site. The PM didn't read cut. Sheets didn't want to honor upgrades.

We have been living in our Ryan built home for 2 years. We feel extremely frustrated with the quality of materials used in our home. Damaged granite, a sump pump that broke 3 months after moving in & just last week, our springs on our garage door snapped! Again- this is a 2 year old home. Garage door springs should easily last 15 or more years. When we noticed the damage in our granite - on our closing day, we were continually told, “It’s granite, it’s a natural stone & there are imperfections”. We know, we have owned 5 homes. Our granite doesn’t have just imperfections, it is damaged & definitely a low grade granite. Ryan refused to work with us.

I am writing this review about the new Ryan Homes I purchased in Inwood West Virginia, the community is called "South Brook", I have been in the house for 1-1/2 years.. Ryan Homes is a typical garbage builder that produces garbage and gets away with it, they use the cheapest garbage they can and the cheapest labor they can to slap their cheesy houses together..They refuse to repair their garbage too, I have had loose siding repaired on my home incorrectly which came loose again a few months after the repair but they refuse to fix it right because the 1 year (joke) warranty has expired (even though it's the same siding that they hacked together originally).

This company is horrible, clearly pay inspectors off to pass inspection, one example in our home is the kitchen sink which should have between 4 to 6 clips holding it up they only uses 2, siding has been ripped off a couple times because of windy days not a hurricane just windy days, had to replace the garage door because it too caved in because of the wind, and that’s not even every issue there has been so far, they should be sued and put out of business.

I am extremely disappointed with the quality of construction in my newly built home by Ryan Homes. The workmanship and attention to detail fall far below what I expected from a builder of this reputation. The overall experience has been frustrating and disheartening. One of the most concerning issues involves the uneven second-floor subflooring. I was informed that the problem stemmed from the trusses being approximately 1/8 to 1/4 inch off, which caused the floors to become uneven and crack/pop When walking upstairs. Although the builder attempted repairs the issue affects the entire second floor and remains unresolved.

My experience with Ryan Homes, Timothy Branch location has been in the toilet, no stars. Please do not buy a Ryan Home. The fresh air intake is on the roof, there is a power plant billowing smoke down the street. The houses are built tight without enough ventilation. The mechanical ventilation system is not powerful enough to circulate the air in the homes, which causes poor air quality to build up in the home. The quality of work is horrible. Please be sure to have your own inspection team.

I found this overview (review summary) describing The Ryan Home experience. It captures the experience perfectly. “Overall, Ryan Homes reviews are mixed, with many recent negative reports pointing to shoddy workmanship, low-quality materials, and unresponsive customer service, especially regarding warranty claims.” This is not my first Ryan home and I find it unfortunate that they continue to make customer (warranty) service difficult to navigate.

Very poor quality work done. My home has humps on the laminate flooring and is separating. This after they tried to correct 3 times. I went from humps 1/4 inch high to 1/8 and 1/16 after they worked on. Sheetrock finishing very poor, over spray from painting. Too much to list.

This company did not disclose to anyone in our community that we have to pay for BLADE RUN the sewage system for 5 parcels which include the medical buildings along with our community on one line that the developer NARDOZZI planned. This is an entire mess because Nardozzi pocketed our money, never doing any repairs or monitoring! Now WE FIND OUT HIS ESTATE is INSOLVENT! RYAN HOMES are SCAMMERS, tell you what you want to hear! Do not buy from this FRAUDULENT COMPANY! If I could give them a zero I would!

My experience with Ryan Homes in Cleveland and Columbus area have always been nothing short of a pleasant experience right from the time I signed up with their sales team, through the buying process and mortgage with their NVR team and recently with their warranty customer service as well. I have built with Ryan Homes at different times over the years in different cities as I move frequently for my work. Over the years I noticed that this is one builder who truly listens to their customers and adapt their building process to consistently improve their quality through continuous improvement.

I highly recommend avoiding Ryan Homes for your new build. We were so excited to move into our new home and are sadly disappointed after only a week. The incredibly sloppy level of craftsmanship and cheap materials were quite a surprise. The paint and drywall looks like it was done by a toddler. Our sod was dead before we ever got to the property. Mirrors were mounted crooked, none of the door trim meets the floor, all of the materials from the studs to the plumbing fixtures are cheap and poorly made. There is a crack in our garage concrete which we were told “just happens”. We plan to stay in the house for a couple of years to recoup our investment but will not be staying here forever. Ryan Homes is a joke of a company. Would leave zero stars if it were an option.

My wife and I ordered "Bucks County Quarry" Stone for the outside façade of our home (they installed wrong stone!) Sales Rep BRAD ** said it was right stone. I have lived with the fact that I gave in. I regret moving here since there are many issues with my home that have left me bewildered!

My townhouse was built in 2022. Cement is already cracking, the house was not painted and they never told you. So if you bump it you can't wipe it because the flat paint comes right off. It would of cost over $3000 to paint it and time as I was all moved in before I knew this. The workmanship was poor as well and many people in the community already had to replace plumbing and repair the washer and dryers 'they put in and you paid for'. I'm sure they got a good deal on all of the appliances but the owners did not. As far as cost, they overcharged for the property and told everyone they had to buy, no renting. Then when you got the 61 page HOA contract, which you needed a lawyer to decipher, you could rent it long term after a year. The property values then drops (with the help of the politicians) and the taxes go up, so they can sell new ones again at a better price till they go to sell.

Ryan Homes management is by far the most unprofessional and unethical group I’ve ever dealt with. While the sales, project and finance team were great, upper management’s repeated mistakes, lack of accountability, and blatant disregard for customers turned what should have been an exciting experience into a nightmare.

The salesperson Chrystina ** basically force you to use Ryan Homes patent lender, NVR mortgage with outrageous interest 7% + points. After closing, literally you are on your own; we found several contract errors, defective materials and poor quality craftsmanship, and the WORSE, a liability hazard which not one mentioned during the entire acquisition process. Then we can of course, still have a life-threatening risk, 2 (40+ feet) dead trees which are leaning 75 degrees towards the house. After every moderate rain/wind, we have dead branches and debris inches from the main bedroom windows. Also, after every rain, there is water accumulation on the entire left side of the house, basically, the foundation is wet since we moved 4 months ago.

Honestly, the service was absolutely awful. They treated my kids horribly. This was an absolute waste of time, the houses are built very similar. Absolutely no value. I wouldn’t trust this company with my family. Thank you for reading this review.

An abysmal company of liars and lazy cheats. This was my partner's and my first home, and it was brand new construction. With my inexperience and naivety, I didn't see the cracks before. It was too late. At one point early on they even tore up a portion of the carpeting upstairs and put it back together with a massive seam in the middle. We accepted so much, including the garbage paint on all the walls, chips and stains at the lightest touch, the uneven molding and poorly mounted hinges. Plumbing and piping that is poorly mounted and uneven, as though nothing were measured when it was cut. Our first home is a joke thanks to Ryan Homes. If it wasn't brand new, it wouldn't be worth the dirt we're still cleaning out of this place from when the construction finished. These aren't builders, they're glorified kindergartners with Lincoln logs and it shows. You get what you pay for with this company. And what you get is garbage. BEWARE.

Don’t do Ryan Homes. I’m so disappointed and even more so it’s been so hard to even find a place to leave a review… We’ve been in our new build just over a year. Prior to a year we noticed that the driveway started degrading, along with most of the neighborhoods. During this I was pregnant with twins and ended up hospitalized for a total of 2 months. Because of this we missed our “1 year deadline” that they guarantee concrete.

Deceptive practice! Bri lied. I was to get $40k off the purchase. However upon decision making Bri said it's taken off the upgrade material to better cheap product versus the cheapest quality material supplied.

They don’t follow construction standards. Use nails for dry wall securing instead of drywall screws. Lots of corner and end plates become exposed. Leaks. Their measurements are incorrect. Put in your contract independent inspection.

Ryan Homes delivered poorly constructed homes at Belle Air Farms in Frederick, Maryland. There was minimal supervision of subcontractors' work; some of the subs were inexperienced. There was a design flaw that cost me to rectify an issue with the instant water heater air inflow vent; City inspector also did not help either because they had approved/ stamped flawed airflow design.

I recently built with Ryan Homes, my experience with the builder was amazing all the way from the Sales Rep to our building contrator Kev. However NVR LLC is horrible. The lack of communication and the lack of understanding. They will ask for documents that they already received. In the beginning of the process we were told a certain amount and at the end of the process we were required to bring a more larger amount to the table to cross. After going back and forth we started the process in Sept of 2024 and ended on closing date June of 2025. I love my new home and I love Ryan Homes but please AVOID working with NVR mortgage. They will stress you out to your core.

We filed a warranty claim on our front door a few months back. When the painters came to paint the door, they used a sprayer. When they were cleaning their line and the bucket there was obviously overspray which created rings in our driveway that show up every time it rains. Israel, the warranty manager came out and was extremely rude. You would think that this would be a simple request considering it was their painters who created this paint overspray in my driveway. I reached out to Customer Service numerous times and cannot get anywhere. Speaking with several of my neighbors they told me they had the same experience. If I had to do it all over again, I would never purchase a Ryan Homes home.

Beware. I purchased a home 16 months ago from Ryan Homes. Currently cannot pass home inspection from 2 inspectors and they refuse to fix the issue. Two HVAC companies confirmed an issue. HVAC company handling the warranty refused to even inspect the issue. My home is currently under builder warranty. If you buy good luck. HVAC company Breeden does poor work and refuses to fix mistakes!

I’m writing this review to share my experience with Ryan Homes, particularly regarding a frustrating issue with my kitchen faucet. Shortly after moving in, I noticed the faucet was loose and unstable. It became clear that a critical part had been missing from the initial installation — something that should have been caught during quality checks or covered under warranty.

Hello, I’m not interested in any of your current listings, but I feel it’s important to share my deep dissatisfaction with the quality of construction in the home I purchased. As a first-time homebuyer, I moved into my house in April 2023, and since then, it’s been one issue after another. In less than a year, the boiler exploded, which caused significant water pressure issues and faucet leaks. The floors have started to lift, the carpet is deteriorating due to poor-quality materials, the roof has started leaking, and every toilet in the home has had problems. I’ve already had to replace both the boiler and the central air adapter, and now I’m facing repairs to the ceiling and kitchen flooring. This entire experience has been extremely disappointing. My home, built in 2020, should not be having such major issues so soon after purchase. Because of this, I would never recommend this builder to anyone not to my clients, friends, or family members.

This builder is the worse in the industry. We found so many things wrong with our house. We have condensation in our bathroom vent and claimed to have fixed the problem. One year later still having the issue and it's up to us to fix it. That's just one of many of our issues. They are a joke. If I could take stars away, I would!!!

We will NEVER purchase another home built by Ryan Homes! The poor craftsmanship has left us responsible for ongoing issues and damages. Water intrusion from outside seeping down the drywall and found water in our electrical outlet. We were told that the cracks and gaps in the structure wasn't their responsibility.

Ryan Homes is quick with building homes but terrible with quality. I purchased a brand new home from late 2023 so it’s been a little over 1-1/2 years. In that short time the air conditioning unit stopped working. Turns out the builder installed an incorrect amp fuse. The hot water heater stopped working. Turns out someone left a grocery bag in the unit. (True story).

Our experience with Ryan Homes at the Stillwood Farms in Easley, S.C. has been great. Ryan P. our sales rep has been wonderful. He has always found time for us and has gone above and beyond to answer all of our questions. The process, the product and the people from Ryan homes are top notch.

This builder has ongoing issues with poor construction quality, especially HVAC systems that tend to fail just after the warranty expires. After you buy, their maintenance team is often rude and slow to respond to problems—many service requests get ignored. They seem to count on the fact that it’s too costly and inconvenient for homeowners to pursue legal action, so post-sale service is generally frustrating and unreliable.

I am not one who bought a brand spanking new Ryan home. When I bought my house it was 10 years old and this house has been nothing but a plywood money pit. We have had three solid years of problems and each time someone comes out they find something else where they ask “how did they do this, this isn’t up to code!” The ductwork is awful. None of it at all, in a high humidity area, was insulated. For some duct they used non-insulated flex tube, some galvanized steel ducts, and one vent has appliance duct going to it. We’ve had several electricians out to try and figure out the cluster that is going on and each and everyone of them said they cannot understand how the house passed code.

Horrible customer service. Warranty department is a joke. Making excuses and brushing you off constantly, Taking me over 3 months to get any work done for my warranty despite keeping up with Dave (who doesn’t even return calls now). Pathetic professionalism and punctuality.

We purchased our home in September, 2023. Because these are basically cookie cutter homes, the Sales Rep was inflexible regarding some basic additions we asked to be added such as a ceiling fan on the outdoor patio. The home itself, so far, is fine. We believe that is because we were one of the first homes built. This allowed the Project Manager time to focus on the four homes being built vs. the over 100 homes in the community. The main issue is the back view. We paid $5,000 additional for what was supposed to be a "premium" lot. We were promised a tree view of 30-feet deep. After 9-months of living in our home and enjoying the fall foliage, most of the trees were chopped down making room for new development. Our new view is of a mobile home sales lot. $5K for this?

I bought my Ryan Home and been in Palladio model 5 years. It has been a fantastic home in every way. The attention to detail incredible. Had 1 warranty call a capacitor in heat pump it was promptly taken care of. They built my home during COVID and kept promise I’d be in by June 1 and exactly how it happened. Great employees I dealt with. A++

Please be sure to point out every little thing during your first year for warranty. The city did a some test due to CO concerns. Our powder room filled with the smoke they pumped through the sewer. They will not fix the issue as it is over a year but we wouldn’t have known there was an issue until this test was run. We had a sewer small from time to time but as they are building more units we thought it was from them tapping into the line for the new units to connect them. I am very disappointed with Ryan Homes. I am now responsible for their faulty work.

Dear Ryan Homes,

We have been in our Ryan home for 2 years now. Overall a positive experience. The contractors used are inconsistent at best. Our landscaping is basically Bermuda sod laid on top of gravel, a lot of gravel. You cannot put a tent stake in the ground without a very large hammer. Grading of yard is also suspect as our drainage is horrible. As for the house, all issues have been addressed in a timely manner. We hired an expert inspector and all he could find was 3 nail pops. We do have an HVAC challenge as the vents were placed in bad spots during the build. LVP flooring has had to be replaced due to defect and microwave broke immediately and was also taken care of. The reason for the 3 stars is primarily due to customer service. If you need help outside of the normal warranty items good luck….

I was excited to begin my purchase with Ryan Homes after being told I was pre approved…. Later on I was eventually told I was not approved and to continue paying my deposit fee of course that’s what I did. The sales rep kept informing me she can get me an approval for the loan and to continue paying my money so I listened. The lender told me to go ahead and pay the deposit just for them to deny the loan approval again. Mariah ** informed me I would get my money back if I was unable to secure financing. She informed me again my money would be processed and refunded in a few business days and here we are in July and I have not received my 12,600.00 back!!!

I would like to leave a shout out to the Awesome Sales Agents that I have worked with at Ryan Homes in the Dayton Ohio area - Danielle **, Kathleen **, Deborah **, Teresa ** and Ashley **. These ladies have provided courteous customer service and timely informative responses throughout my information gathering venture. They remember details about my home search no matter how long between our conversations. It is a joy to work with them.

DO NOT and I repeat DO NOT buy a Ryan Homes property. The builders cut corners. They do sloppy work, and it is honestly baffling Ryan Homes is still in business. Every month I find something the builders have done terribly. Seriously, my brothers can build a better house than Ryan Homes. If I could 0 stars I would. The 5 star rating Ryan Homes deserves is their friendly staff for warranty requests because I made a lot of warranty requests. If I had the energy, I would almost sue them.

My experience with Ryan Homes in the Wellsprings community in Chester, VA has been nothing short of a complete disappointment, bordering on a nightmare. If I could give zero stars, I would. From the very beginning, the issues started with my sales representative, Maddie. I honestly think that she is either married to someone high up in the company or a member of the Ryan family, because no matter how much I complain about her incompetence to her manager Sean L. nothing has been done to correct her lack of accountability or professionalism. She should not be the face of any company's sales efforts. He is clearing covering up for her making this entire experience for me far more frustrating than necessary.

I am writing to express my concerns, not with the sales team—who provided us with an excellent experience, particularly agents like Christian—but with the construction team. (Wish I can give zero star) We purchased our home through Ryan Homes' early VIP launch program when the community was just initiated, and no units had yet been built. At that time, we were informed that the entire community would follow a single plan, ensuring uniform elevation across all units.

I have been working with Christine M, Sales Representative since March 2025. Christine has been such a pleasure to work with. There are lots of redeeming qualities she possesses but the most important ones are her warmth and welcoming demeanor. She was helpful in customizing a plan that was best suited for me in the purchase of my new home. Overall, Christine is a joy and a pleasure to work with because she has your best interest in mind.

Ryan Homes decided to replace my driveway!

I had my Ryan Home built in April 2023. These past 2 years have been the worse experience I’ve ever had with a builder. I’ve had to replace my washer/dryer, stove/dishwasher and flooring. Now I’ve discovered water leaking in my garage, coming out of the air handler because it was never set up correctly in the beginning. Now they are telling me the actual floor is uneven. It’s cement, how I supposed to level up a cement floor??? So now for $2000 I am having to fix it! Never again! I may even take this company to court!!!

They created a not so good website to submit warranty request. There is an option to see past request that does not work. Therefore, track your request as they don't. They will not communicate by email. Just poor service.

Moving out of state wasn’t easy, but Ryan Homes made sure we had everything we needed. We had the best team. Shout out to Matt and Sam. Watching how hard these guys work and the effort that goes behind it, surely was incredible.

We were warned about Ryan…PLEASE PLEASE PLEASE HIRE an inspector!! YES, it’s new home construction but do not trust them. Most importantly, the very first thing our inspector told us is that the piping for our plumbing was not properly put in. So they had to fix that before continuing the build. Secondly, the roof was not installed correctly, we closed in Dec and by April our wood was wet. They have had to return to try to correct it. A NIGHTMARE!! Also, DO NOT CLOSE until all things are completed and satisfactory to the inspector and your approval.

Ryan Homes quality control is disappointing. I bought a new house and I was told an independent inspection was needed. I was supplied a broken washing machine, now they want to repair the machine and not replace it. I have made multiple call to no effect. I would recommend to have independent inspection and not rely on Ryan Homes.

I don’t know where to start. Mr Derrick ** make it so easy buying this home. He was very professional, on time, friendly and trustworthy. Me and my two friends now neighbors. So cool. Thank you Ryan Homes. We love you ❤️💛💜.

I wanted to wait after living in my Ryan Home (Sadler **) Jacksonville Florida for a little while before giving a HONEST review. This may have been a huge mistake me purchasing a house with Ryan Homes!!! I’ve been living in my house for one week. And I have ants all over my home like they didn’t seal off the walls going from the outside coming into the inside of the home. Secondly, when my house was built there was no internet connections placed on the outside of the home for Xfinity to connect internet. When Xfinity came out this past Saturday the technician said to me and I code” when this house was built they should’ve built connections on the outside of your home for internet companies to install internet, but there’s nothing there!

Our experience so far with Canterbrook Farms and Regina ** has but nothing more than wonderful. From the first time we met her we knew we had the right Salesperson. She helped us pick out the perfect lot. She has assured us she will be with us every step of the way in the building process. We have also met the project manager Jay who has also been very helpful when answering our questions. We are excited for our Palladio home to be started. It has everything we want and more.

Horrible people. Very nice at first. Then after the down payment clears. Get ready for the most stressful time of your life. Worse than a divorce or funeral. Ryan Homes tortured my family when temp dropped to 23 degrees below zero for three days over a weekend. With no heater and an autistic 15-year-old in the house. It was too cold to answer the phone. The football game was on. We don't work on weekends. Greg from warranty department is a terrible individual. He scolded me for wanting help and leaving me with no emergency contact numbers.

Feb 28, 2024 I closed on my home and my driveway was in great condition. Ryan Homes removed the driveway block so we could move into our new home. We were the first person to move into the Ryan Homes Villas and none of the neighbors had moved in yet and still had their Ryan home driveway block in place. My wife and I went to get our housing items in Raleigh, NC for our move. On Mar 2, 2024 we came back and our driveway had commercial tire tracks all over it and lower half was cracked all the way across. We were the only owners in the villas at that time. I contacted Ryan Homes warranty department and let him know the issue we had.

Dave diligently worked with me to make sure all of my concerns were addressed. He was kind, courteous, thorough with follow up and follow through. His response and customer service was amazing. Dave really went above and beyond to complete every concern. I am very pleased with the repair outcomes and I recommend him and Ryan Homes highly for new home purchasing. Wanda

Cookie cutter homes that are built in 4-5 months. Ryan Homes is a public company. They are worried about their investors' return and satisfaction not the home owners. Mike ** VP of Chicagoland operations told me in a text after multiple legit complaints "You can call our main office but they will send you to me as I am the corporate officer for Chicago. You can call our main office but they will send you to me as I am the corporate officer for Chicago." His exact text. I am left with thousands in repairs. The warranty department basically is nonexistent.

We bought this house and when we received it back in November, the paint color is completely different than what it was on the model house and we asked the sales person if we will be getting the same color or not and Joe said it will be copy and paste from model house plus it’s very bad material if anything touches the walls, the paint will come out. I am not sure what cheap materials were used. When we contacted the customer service, their manager Matt said that the Model houses are made differently which I don’t understand. You are showing me something and confirming that the same thing will be delivered to us which is it never happened. Please refer to screenshot to compare between what we have promised to get and what was delivered to us.

In Oct 2022, we purchased a home on a PREMIUM lot and paid the HEFTY additional premium lot price in order to have the privacy and a view of the fountain in the pond behind our home. We were told (along with numerous other homeowners on the pond) that the cord for the fountain that was installed initially was too short due to the post-COVID supply chain issues. Ryan said the cord would be extended to the middle of the pond as soon as they received the replacement. Then, they refused to replace it. In fact, where they have placed the fountain not only provides NO VIEW of the fountain but sprays some homeowners with rancid goose poop water and homeowners cannot even sit out on their back patios and enjoy the view.

Purchased a brand new home built by Ryan Homes in August of 2024. Since then, many of our tiles throughout the house have cracked in half. The concrete slab in the garage also cracked in half, even though Ryan Homes already repaired this crack. I'm afraid the house is cracking in half.

We recently retired to Murrells Inlet from Virginia and purchased a townhome at Course Creek Villas. Our experience from the initial sales visit to final closing in November of 2024 was excellent. In particular, sales representative "TJ" and support staff were attentive to our needs throughout the process and exceeded our expectations. We have had new construction homes over the years and can speak to the quality of the materials used by Ryan Homes. Furthermore, the 'added value" of a very comprehensive walk-through with the site construction manager a few days prior to closing ensured any last minute items were satisfactorily remediated prior to our closing date. Finally, our positive experience prompted us to recommend Course Creek to a close relative, who will close on their townhome in September.

We came down from NH to look around and see what was the best place to build a home. A broker from here drove us to Central Park and we really liked the Vilas! We purchased and started building in January, 2024. The house was supposed be finished in June, 22 2024. Everything was going okay but at worried us having them finished 1 month earlier. I came on May, 16 2024 for an inspection before closing and I found a bunch of items that needed attention. They didn't even clean the house! (Very disappointed.) The guys who was dealing with me was Zack and Mike **. I left after inspection back to the keys were we was living waiting for the home!.

I visited Ryan Homes in search of a house for myself and my two kids. After exploring my options, I found the perfect townhouse— a three-bedroom, two-bathroom home. Excited for our next chapter, I put down a $13,000 deposit and moved forward with the process. However, life took an unexpected turn. My fiancé and I had to move up our wedding due to unforeseen circumstances, and our family size suddenly grew from three to eight. This meant that the townhouse we had planned to live in for a year or two before renting out would no longer be suitable. Additionally, financing would not go through since we now needed a much larger home.

We purchased a villa on a lot that the salesman suggested. Of course he did not tell us that we would incur a problem with possible flooding in our back yard. The slope that they ended up grading our back yard has the rain water from the house behind up adding to the rain water we receive normally. It has made our yard so where the water goes over our tops of shoes and during the hurricane the water came onto our back lanai almost into our house. If we didn't put sand bags and a tarp to block the slider we would of had water in the house. We have contacted Ryan representative numerous times since we moved in with emails & photos. They keep telling us that they are working on a solution. No updates for a while. It will soon be the raining season.

My husband and I were treated extremely poorly and unprofessionally. We were asked for the same documentation by the same person over and over. We went to the table, from the start, extremely prepared. Each time we were asked for info, it was provided immediately. Yet, the same individual was not only incompetent but employed others to get involved, who were also disingenuous, incompetent and overbearing. I was asked questions about where we vacation and there was one obstacle after another. This was all after our loan officer assured us she'd gotten those with lower credit scores and more debt, into a home. This has been a disastrous, deplorable, detestable experience and I despise we'd ever considered them an option as our lender.

We signed the contract to have a new home built in Florida back in 2023 and moved into our new home (from Pennsylvania) in January 2024. It's probably best to break this up a bit, so here are some things we dealt with along the way.

I just had the worst experience with Ryan Homes/NVR Mortgage. I went under contract in November 24 never heard a peep from the loan officer until late December 24. They started building my house and here I am thinking that Everything was a go but finding out in January 1 month before closing that I needed to get my score up. So I paid down over $3000.00 worth of debt just to be told that there was nothing that they could do. Thank God that I shopped around for other lender.

Horrid workmanship. The entire community kept flooding. They reheated and purposely left our area to flood. Fire safety exits screwed shut, concrete chipped and broken long before it should have,, sidewalks uneven, pools are never opened which we pay for in HOA. Last year it was closed more than open.

Buying a Ryan home was the biggest mistake ever. I moved in 4/30/24. I’m now trying to find a lawyer. I have been without heat for some time now. Ever since I moved in I have had so many things happen. No communication. Right now it’s currently snowing outside and no one has contact me after I’ve put in about 10 work orders. No one comes out when there is an emergency. I have kids who are cold. I'm disgusted and I’m just so hurt by the way I’ve been treated. Everyone was nice at first… at least to get your money. DO NOT EVER PURCHASE A HOME FROM THESE PEOPLE!!!!

Can't even give them a star! Since I moved into my home in 2020 I've had nothing but problems with my heating and air conditioning! The company who did the installation didn't realize the second air return in my second story was sheetrocked over, this is also the fault of the PM, so I got major attitude when I called the company to come fix it! Because of this mistake made by the contractor being sloppy along with the PM the unit was damaged, and it killed the life on it! I have spent several thousand dollars having the unit rebuilt, oh they forgot install a few things as well, and have had ongoing issues! Ryan does poor quality building and should be ashamed.

This house is not built near as good as our Dr. Horton home. The quality that you get is ridiculously horrible. They built everything with poor quality materials and skimp on final touches. The end result is drywall cracks everywhere, uneven floors, chipped tiles, broken appliances, thin walls, warped doors, scratches on the tub, paint on the door handles, landscaping that looks like a 2 year old did it. Just heartbreaking and sickening. I hope they get a major lawsuit against them.

Bad communication, bad at getting them to fix issues (especially flooding). They said flooding wasn't a warranty issue and that they weren't going to fix it, but we told them that flooding would be an issue since day 1.

I am the dissatisfied parent of two daughters who purchased a Ryan home in October. I told three different project managers before they broke ground and throughout the whole building process (David, C.J, and Skylar) about the water drainage issue. My daughters have tried reaching out to several people to no avail. I feel like they are dismissing them because they are young girls. I want to talk to the boss! Also my daughter made a review and they changed her location from Gallatin, TN to Chattanooga!

My daughters purchased a home in Gallatin, TN in October. They have had issues with the doors not being properly sealed, shower was not properly sealed, and their backyard has and still holds water. Someone came to look at it and said nothing was wrong. However, the yard continues to hold water. It is not normal for the grass to consistently hold water unless there is some type of drainage issue. I like their new home but not that these problems were not fixed right from the beginning. My daughters were told that they weren't going to resolve the yard issue. They have only been there a few months and the house is still under warranty. We shouldn't have to seek an outside party to get the yard issue resolved. I hope that they are not trying to take advantage of my daughters because they're young responsible ladies.

I bought a home in Dominion Bridge. Ryan wanted to put the houses up fast as the area was booming with new construction when I bought. They and their subcontractors hire a lot of young guys (like ones that look like they just got out of high school). It took 7 or 8 calls to get the HVAC working properly on the three levels. The Ryan project manager told me "I went in your house one day and found a HVAC guy sitting on the floor in the basement in the corner, reading the manual. He looked confused."

Worst construction quality. Once you signed, you are done. No proper communication. If you have any questions or want to see the quality of an 6 month old construction build you can email to email or walk in. I am happy to provide you pics too. I don’t want other to suffer same. My email “**”

We have moved into our new home and less than two months we have been mailed two possible HOA violations. One was for our trash can being in view. When we worked with our sales representatives we paid for extra concrete to go on the side of our house to put our trash can on. We were advised by her that this was a great idea. Second we were told a portable basketball goal should not be a problem at all. So I bought my 15 year old a brand new one that stays behind my wife’s suv and all you can see is the top of the goal. Now I’m being told by the HOA that it has to be an in ground basketball goal. The driveway is not wide enough to use an in ground goal adequately.

Ryan Homes in Akron Ohio (Townhouse) Merriman Valley, not the best. I can hear my neighbor TV and Music and I can hear them walking up the steps. They use cheap paint. I can see nails and the walls cracking, not even 6 months in. Worst Decision ever. I left from luxury apartment that was just recent build no problem with them, was there for two years no crack and no issue.

Working with Carol ** from Ryan Homes was an absolute pleasure. From the moment we met, she made me feel so welcome in a town and state I had never been to before. Carol's expertise and warmth truly stood out. She took the time to show me around, educate me on the area, and guide me through the process of finding the perfect home. Her patience, kindness, and professionalism made what could have been an overwhelming experience an enjoyable and exciting journey. Thanks to Carol, I found the home of my dreams, and I couldn't be more grateful. She went above and beyond, and I would highly recommend her to anyone looking for a new home. Thank you, Carol, for everything!

Fourteen homeowners at the Spring Run site complained to warranty staff about horrible lawns. The lawns are filled with rocks and weeds. No topsoil was used. Bad looking lawns lower the value of a house. The response from Ryan Homes... was to do nothing about the obvious problems. Consider this before buying.

We began having issues with Ryan Homes and NVR pretty early on in the building process. From lack of communication, failure to respond, lying and failure to meet our requests after requesting several times. We ended up having to to 3 final walk-throughs because they didn’t fix what we asked them to which led to a delay in us moving in. I’ve already given Ryan homes a full report, but my main issue now is that our yard is always flooded. Even when it hasn’t rained for weeks, we have to wear boots to take our dogs out or our shoes will be soaked. We’ve been in our house for 2 months and have complained to Ryan homes; they tell us that everything is draining properly. I’m a hairstylist and I’ve asked around and I have been encouraged to call codes or to sue. I am hoping that this review will make Ryan homes step up before I have to look into next steps…

The homes are either very poorly constructed or the person that did my one year dry wall warranty did not know what he was doing. I understand new homes need to ‘settle’, so I was patient. Before my one year dry wall warranty expired, I called customer service to have some one come out & fix the cracks that were along the baseboard on the staircase & the edges of the kitchen & bathroom countertops. They caulked the areas & 3 months later they’ve reappeared. Now Ryan Homes wants me to pay a handyman to come out and fix it after I’ve already paid over a half million dollars for a ‘new’ townhome. The customer service was good up until this. For the amount of money they ask for these places, I would expect more.

Unclean construction site on all three sides of our newly purchased townhome at Bailey Mills in Stallings NC has caused us to have to visit the tire shop on 3 separate occasions. This last time we had to replace a tire that the construction site manager, sales manager or Ryan Homes wants to take responsibility for! CLEAN UP YOUR CONSTRUCTION SITES! Will be notifying the BBB.

The home warranty customer service division is great. How do I know? I’ve made countless claims within one year. Poor workmanship throughout. I wouldn’t buy again. It’s a nice place for renters, not homeowners with high expectations of quality.

After fixing the low spot in back side and regrading, notice you pulled the dirt from front part of the land!!. Didn't not bring topsoil strip my land. Now the front is low, I Guess that the cheap way or Ryan way, Hell with the customer, we have the money now. I fix the oven and now it go back to the Wall, Ryan would NOT fix. Out of square and not level. Missing light. All light was here when you started.

Cookie cutter homes with poor quality and workmanship. This company discourages buyers from using a licensed real estate agent to assist which is telling. Their sister company NV Homes is the same product, just with higher end finishes.

I had been dealing with Ryan Homes for several months and I was getting a ton of red flags like no communication and 2 key players left so like I was lost and not a good feeling. So finally we are making progress and I’m told 3 different amounts for cash for closing and they were thousands of dollars different so again another ref flag. The closing was last month September and legally yes legally I’m supposed to have my closing or settlement statement 72 hours before closing and I wasn’t provided that and still had no clue how much money I needed to close so I didn’t show and pulled out of the deal. I would give some advice. They ask for $10k upfront and I gave only $5k that of course I lost however it wasn’t meant to be. So I would not recommend them as I will never consider Ryan Hones ever. So beware - look somewhere else and looks like owners are having issues so thank God it didn’t work out. Blessing in disguise.

I have just purchased my home and the entire process was very easy and answers were fast. My project manager (Nolan) was extremely helpful and responsive. If he didn't have an answer, he knew who or how to get it. The negative reviews online were not my experience at all.

This was my first new home purchase. For the most part everything went smoothly at the start of the process. Communication from all entities was good and had seemed like we were all on the same page. At the initial meeting, which was around April 2024 I informed all parties that I would have to be out of my apartment by 30 September 2024. The project manager stated that the house probably would be ready by August 2024. Was fine with that. As we move closer to September, the project manager informed me that Sept 8, would be the closing date. During the month September, we have had two hurricanes forecasted for the Jacksonville area and the city was behind on inspections due to closure of city offices.

Our driveway is disintegrating after not even a full year of living in our home. They claim “normal wear and tear”. We are very disappointed in the quality and lack of concern Taci had. Would not buy/build with again.

We purchased a Ryan home 4 months ago in the Mayberry community. This is not our first new build in the area however, it’s the best experience we have had. Ryan (NVR) Homes has an amazing team of employees. Ryan Homes and their employees are very responsive, have a strong work ethics, and professional. I have nothing but good things to say about Jake and Austin. We were very fortunate to have had the opportunity to purchase a Ryan Home in this community.

I live in Stone Water Village in Landing NJ and it’s been over a year and we still have no lighting in the front of our development entrance way. They need to wait until a bad accident happens. We continue to hear all kinds of excuses. The accountability to have lighting into the development should not be this difficult. This is a safety issue and concern. Where is the accountability of this builder and the management of this project? Please help!!

My husband and I recently embarked on the exciting journey of purchasing our dream home, and we couldn’t be more pleased with our experience, largely thanks to our sales representative, Ryan **. From the very beginning, Ryan was nothing short of amazing. His transparency and professionalism made what could have been a daunting process feel smooth and enjoyable.

The quality of the homes is poor. The service is poor. The NGR bank is rip off... They use the incentive Ryan homes give you to buy points - apr offered is the highest- so their own money becomes filtered... Recycle... Horrible. Never again I will give them my business.

The house is been having a lot issues and every time you call about the issues they always come with the word unfortunately. I have the house for a year and three months and is already leaking water through the roof and damaged the living room. Also my neighbors have the same issues. And of course they don't want to take responsibility. And told me to make a insurance claim.

My husband and I purchased a brand new home from the ground up, in Ocoee, Florida, 2019. We've had nothing but serious issues since moving in. The dining room windows leaks water, the cheap stucco was poorly applied on the exterior of the home. When it rained, it floods inside of the home. Bugs and frogs are finding their way in the home through the exterior cracked areas. The dining room walls had to be replaced due to the mold. Every time it rains, there's another problem found. Our experience over is disappointed. I could have stayed in my old home which was built in 1971. I had no issues there but wanted to change scenery.

Ryan house was bought and from day one had plumbing issues, no hot water, and the materials used were of cheap and lower quality even though we paid a premium on the house in Pennsylvania. The warranty department takes way too long to reply or send help almost a week out. I won't recommend this builder or buy a house from them again.

Ryan Homes is a terrible builder and they do not care how much money they will cost you due to their poor work and installation. Our home is 6 years old. Within the first year we had a ceiling leak, a frozen pipe because they didn't insulate it, and the start of HVAC issues. It also smelled like sewage for 3 months in our master bathroom which they told us was just a dead animal in the wall. They finally checked and realized they had punctured the sewer line and had to repair it.

You want to think twice before you get trap with this company. They are not what you think they are or what they told you that they do. Most of the material they use are fake and they show the state different material to get the building permit approve and they turn around and use fake and low cost materials. Just contact everyone in these community, you will understand why they are selling their houses and moving some places. Run and run for your life.

The carpet is the cheapest possible. Started lifting up in several spots. Needed to be tacked down. Lots of drywall nail bumps. Needed to pay extra for overhead lights in the bedroom. The paint on the walls is flat. Can wipe any marks off without ruining the paint. Sewer smell in one of the bathroom sinks. Worst of all is the yard. Clay and rocks. Horrible! And the ground is sinking. Save money for another year or so and buy elsewhere!!

Arranged a date to see the model home. Drove all the way to Delaware and stayed overnight at a nearby hotel. Nobody showed up. I called for somebody to be at the model home but they never called back. The original person cancelled and they would not send a substitute. No reimbursement for our time and money. They just told me to reschedule. They are the worst. Never happened before with any other company. Don't buy from them.

This year I was not sure if I was going to buy a home, but when I went to Crescent Cove in Summerville and met Matt. He was kind and very knowledgeable about Ryan Homes. Matt made the process easy and comfortable. I was able to tour the property, look at a finished model and ultimately signing the necessary paperwork the same day to get started with my home building process. Fast forward a few months later and I am ready to move in my new home! My home is spacious, the neighborhood is nice and quiet and I can tell it was built with quality and care.

“I’ve had the pleasure of working with both Trevor ** and Kevin ** from Ryan Homes, and I couldn’t be more satisfied with their professionalism. Both Trevor and Kevin have been incredibly informative throughout the entire process, making sure I understood every detail. Their communication skills are excellent—they consistently keep me updated and are always available to answer any questions I have. What impressed me most is their patience; no matter how many questions or concerns I raise, they always take the time to explain things clearly. Trevor and Kevin, please keep up the fantastic work!”

After 3-4 months in my home the mortar on the foundation stonework cracked. It's been 10 years and the mortar on the entire back of the house is cracked. They give you a 10 month drywall repair. Mine was repaired a little over a year. A year after the repair the cracks in the ceiling drywall cracked again. I was told they don't finish the drywall correctly. Leaking windows. They don't caulk the tops. They used a local flooring company. About 3 years after I moved in I noticed the basement carpeting was loose. I had someone come out from the flooring company. I wasn't playing games and he actually said to me, "When you come to our store to pick out your flooring, a lot of people select upgrades in carpeting. That upgrade is really a very low quality carpet that you would use if you rented to people, but their customers are unaware and pay extra."

We recently purchased a home in Terra Alta Towns in Delaware OH and we had really a worst experience with them. 1. The project manager walk through happened only a week before closing and we have given only a few days to look all the premises and report. 2. Once we got a key it everything went to their one year warranty and we have option to choose only once within a year and any damages happened outside construction can’t be covered, even minor cosmetic fixes.

1 year and 7 months in and Project Manager Tyler (**) still entertains our request for issues that we come across. For example, I submitted a requests for several imperfections. Some of the few....our front yard lamp was malfunctioned and two of our pine bushes in the rear that literally died. We complained on a Friday and by Wednesday, I took a break while working from home and as I peeped out the front window there were 2 landscapers who had already dugged up the dead trees and started to replace with new trees. Then the part was replaced on the front lamp in a timely manner.

Hi... so we are about 6 weeks into the process and I'm super pleased with the contractor and build this far. We've had multiple walk-throughs and our builder has taken time to show and explain things right along. Brian is exceptional with knowledge and patience!! Thank you.

Purchased a new build through Ryan Homes Dec 2019. Since being in the home we have had 3 major leaks that caused extensive damage to the interior, extensive damage to dining room wall where house was not fully wrapped or sealed properly, a structural wall partially collapse on the second floor pushing in the drywall to our toddler's room due to improperly nailed supports, and multiple electrical issues, not to mention damages to master bathroom countertop and poorly done drywall that was visible on initial walkthrough and they refused to replace or repair. We have been bleeding money into a 5 year home and Ryan homes refuses to address or acknowledge their poor craftsmanship. If given the opportunity to buy a Ryan Home…. run! You’ll end up bankrupt fixing a poorly crafted home that offers virtually no warranty or actual customer service care support.

I was so excited to build a new home. Didn’t last long, floors ripped up 3 times due to leveling issues. Not to mention all the mistakes during the process. Forgot to install a part of the front water fall part of the roof until I sent a pic of what it should look like from another neighborhood they built in. Floors torn up 3 times due to leveling issues, moldings fell off my upgraded cabinets, replaced power outlets due to arcing in the garage. Then went to get solar and Tesla wouldn’t install them due to trusses with nails barely meeting the wood. Oh my god, I can go on. If you really want to build with them get a VERY good inspector and plan on not closing on time because they will find issues, lots of them. I’d never buy from them again. Listen to people that deal with them, horrible.

They are horrible! We’ve been living in our townhome for 3 years and they just keep raising our HOA! Come to find out our dues have been going to the developer not the association. They build their homes horribly. We have cracks all in our walls & floors. NEVER AGAIN. I hope our home sells soon!

Worst builder for customer service I have ever worked with. Their sales person sold us the wrong elevation, they got our stairs wrong, they lied to us about our patio, they did nothing to try to right something that they did wrong. The project man manager stopped responding to any of my texts, once they got our money they wipe their hands clean of us. Don’t buy from Ryan Homes. I suggest you buy from a different builder if you want someone who cares. Our closing was screwed up, they deeded us the wrong house plus had our address wrong twice. My husband went to three different closings and wasted about seven hours before we finally closed. When I asked the project manager for who her bosses and phone number that text went ignored. Her silence spoke volumes to me. I will tell everyone about my experience and hope that they will listen and go to a different builder. Worst experience I’ve ever had.

Our neighborhood is located next to a vacant lot owned by Ryan Homes, which was left in poor condition after a severe storm. Recently, we noticed that a tree on the lot was on the verge of falling onto our property. We promptly notified Ryan Homes, located in Ohio, but our interaction with their attorney Ron was unpleasant. He spoke condescendingly to me, possibly due to his cultural beliefs that women should be submissive and only speak when spoken to. When I expressed my disagreement with his suggestion to move out if we didn't want the tree to fall on our home, he hung up on me. I called back to explain that his response was not appropriate, but he accused me of being rude and hung up on me repeatedly.

We have been in our new, Ryan house for 5 years. Issues were with driveway, replaced twice and is still flaking. Siding, Wavy and bucking in at least five places, it looks like it was installed by total amateurs. In our community of 500 homes, at least 10% have wavy siding. The gutters overflow because they are undersized. Our initial walk thru had 89 line items of things than needed to be fixed. We had three separate service supervisors, all they give you is lip service. Our outside AC didn't work, the control lines weren't even connected. If you want to live thru a nightmare, buy a Ryan Home. We are in Glen Burnie, Maryland

I purchased a Ryan home in February of 2024. The home is 7 years old and appeared to be in great condition. The home was sold with a 1-year American Home Shield Warranty. Since the home came with a warranty, I opted not to have a pre purchase home inspection. Biggest mistake I ever made. Shortly after we moved in a gusty rainstorm happened and we started seeing multiple wet spots throughout the home's ceiling. We had an inspector from A.H.S. come out only to find the roof had been so poorly installed that the entire roof needs to be replaced. The warranty only covers the first $1000 so the large remaining balance is on me. I spoke to a representative of Ryan who basically said they have a 1-year warranty so it's on me. It's very disappointing to have a big company like Ryan just wash their hands of something they created.

This journey started out great. Within the first six months is when everything started falling apart. I've owned my home for 3 years now. Some of the flaws I've fixed myself and some Ryan Homes has fixed. Now that I have major issues with structural damage, I've had to go through Customer Care Ryan Homes. My experience was ridiculously annoying and unhelpful. The representative I spoke to was Rahdeny, whom was professionally rude and inconsiderate. Long story short, I must hire someone to inspect the damage as proof before Ryan Homes will come out to inspect and make repairs. I strongly recommend going a different route if you're considering purchasing a new home. God bless.

Poor construction. Builder left holes throughout allowing mice infestation. Promised a lot of amenities which never materialized. Sold a dream. Numerous home owners have the mice problem and it’s quite expensive to hire pest control company. You’ve got to do better!

I don’t recommend them simply because the Project Managers don’t manage the work of the contractors.

Very disappointed with Ryan Homes in Lakemore Ohio. Every door squeaks and it's been 14 months. Vinyl planking separating. Felt cold air coming from garage stairs - Looked, found a hole in foundation which they hide behind the stair. Now I have to hire someone to come out and repair the foundation. Since the hole is where the door frame is - no wonder the door doesn't close properly. And the lawn they promise - lies all lies. Rocks and dirt. Most neighbors have spent over $1,000 getting topsoil, and seeding.

My current home is located right behind one of Ryan Homes developments in Wendell NC (I’m not a part of their development). I’m on a hill with a gravel driveway so I’m used to rain washing it away over time. However after Ryan homes “installed” the development’s water drainage system for the homes behind me, my driveway had a foot deep trench through it after a heavy rain. I soon discovered Ryan homes had directed all the water away from their developments homes right into my property. I quickly started making phone calls to figure this out with somebody and after about 2 weeks got through to someone who could supposedly “do something” about it. By then I had some guys grade and fill my driveway because we couldn’t use it until it was fixed (taking plenty of pictures and sending these all over to the people at Ryan homes).

I do not understand how this company in good faith and conscience could sell overpriced properties that are ultimately trash! For starters, they produce new builds entirely too fast and using cheap materials to do so. I purchased my property a little over 2 years ago (March 2022). Signs of poor attention to detail and craftsmanship has began to manifest itself. The strip running down the back of my kitchen island has separated.The baseboards and trim running along my steps had cracks. Steps squeaking. The barge board and shingle molding running along the top exterior of my property is dented, causing a gap (opening) to my attic. I discovered a hole bigger than a quarter in my downstairs bathroom at the top of the inside door frame - A hole that I would have never known existed had I not been going throughout my home to caulk seals.

First time Ryan home resident and it will stay first and last! Because this is how they handle things! If you have an issue DO NOT sign the paperwork! After you move in, they do not fix anything! They come and waste your time pretending they will fix the issues but they do not!! They close your tickets without talking to you! The customer Quality service and the materials quality is bad! Stay away…

Stay FAR AWAY! I bought my home in 2021 in New Kent. The day I closed on my house and moved in my AC wasn’t working. They came out two days later and fixed it between 2021 and 2024. My AC has broke down over 13 times. Ryan Homes has several work order tickets from me. Now I’m out of the two-year warranty and my unit is still breaking down every season. This summer on the hottest days the unit is breaking down. They should be shame of themselves….if a unit has broke down that many times they should’ve gave me a new unit before my warranty ran out.

I purchased a home 3-29-222, there were a few issues such as sliding doors leaking, dry improperly installed. They had you sign at closing warranty that large items such as air conditioner are 2 years covered. My condenser went bad 2 years two months. Keep in mind it had only been used 22 weeks in total because we live in a 4 season climate. When I called to check on the warranty. They told me it’s not covered. 1700 dollars for condenser and labor. Five days later high pressure switch went bad! The home cost over 600,000 dollars. Ocean meadow development Lewes. They did not honor contractual agreements to the point our hoa put a lien on unsold property. Carole **. Homeowner Lewes Delaware. Beware of Ryan homes.

Bathtub overflow never connected and flooded first floor. Electrical ceiling light installled incorrectly fire risk. Miter joints in woodwork open and misaligned. Drywall painting and finishing poor quality. Finish grade unable to cut grass.

Kurt who is sub-contracted thru Ryan Homes does such amazing job, I been in my new home for a yr now, and had some minor cosmetics touchups that needed done, and Ryan from Ryan Homes introduced me to him and brought him to my home to do the touches, and may I say Kurt both times at my home did a fantastic job, kudos to Kurt, and Ryan, why he is only a subcontractor. I don't know, but he needs to be more, if I had anyone to work on my new home it would be Kurt, THANKS. LAURIE **!!!

Ryan Homes are the worst and I would stay clear. They literally cut corners in everything. We bought our home in 2021 and I can't even count the number of issues we already have experienced. From vents to sinks to walls to floors to wiring etc... everything is breaking down. Come to realize when we get professionals to fix these things and we are being told Ryan Homes cut corners. They need to be out of business period! If you are going to take someone's hard-earned money, you better be providing a home worth the money and not trash in the name of Homes. You all are exploiting individuals and you will always reap what you sow! It is really saddening and I will encourage anyone looking into Ryan Homes to stay away and find independent builders.

Well, let's start with my purchase experience with Ryan Homes. Me and My wife came all the way to visit the community, We liked the home and everything, However the lies that they sell, Buyers have to have their lawyers and realtors in between to talk to them. They hide loads of things from you, When you are in that period where you can cancel your offer, they will portray a superb picture, However after that in really you will see things are pretty much different so beware of Ryan Homes, After sales warranty as well..please do check each and everything in your house before you move in, they will not cover everything once you move in. So have the best lawyers and realtors by your side to deal with Ryan homes.

100% would not EVER recommend. Cheap materials are used and the workmanship is lousy. Every year you will find something new that is an issue. Crappy homes. Leaking roof in home less than 10 years old. They do not stand by their work.

We bought a home that was suppose to be Finish on April 29th 2023. We were in Florida and was told everything was on schedule. Our home was on the market over 30 days so we lowered the price to be ready to buy our new home in Virginia. When we arrived the home was not even started. The salesperson did not realize he sold us the first lot in the next phase. It was going to cost us more to rent, plus the extra move. Ryan Homes kept our $22,000, even though the home was not started. We were out money no matter what we did. We are retired on a fix income. This was a big lost to us. Be careful, have a lawyer read their contract.

Shayla **, Ryan Homes Sr. Sales Representative at Harrington Terrace is the absolute most unethical human, dishonest, evasive human in the real estate industry. No one not even another licensed realtor should have to put up with DISHONESTY, MANIPULATIVE AND HER UNETHICAL BEHAVIOR. Simply described as Devious and Disingenuous. I would not recommend Shayla ** nor Ryan Homes to any of my future clients, nor my family and friends.

Poor craftsmanship... They cut corners both figuratively and literally. Their homes are built in a factory and shipped-out. I witnessed production of roof gables. They don't cut the angles supporting the pitch in the roof. Everything is a 90° cut. Very shoddy workmanship... They just don't care.

Well, let's start with the contract to build our home. The advertised sales pitch said, "Imagine nightly strolls along tree lined sidewalks". I asked the salesman when the sidewalks were going in.. he laughed and said " imagine." This was an important selling point for me, and it was lies! They did not follow the building plan, over poured the garage, which required them to over pour the driveway, which lead to the design of the sidewalk, porch and steps not being correct, and now my stone front porch wall has separated from the porch.

I was so excited to purchase our home, we were one of the last to close, why today I’m not sure but…the builders did not care how they completed our home. They left so many items incomplete including leaving a sandwich with onions on one of the planks that when it got hot it left a oil stain on the ceiling, it was unbelievable. After weeks they came out and found the onions. Sure they removed and repaired the ceiling but the list goes on. We moved in January of 2023, in Illinois it’s very cold in January, why did we have flies in our home, I asked if we need someone to come out and find the source. Their excuse was the building started in the summertime, no one attempted to find the source, spring forward to spring ants galore, it became our issue to resolve, we had to pay an exterminator. Our neighbors too had the issue. There was some kind of hole that allowed them to come in, they came out.

Having to replace my roof due to storm damage after 13.5 yrs. Roofer said that quality of shingles and workmanship was sub-standard. Online contact with Ryan Homes requesting consideration for cost sharing. No response. Emailed corporate CEO. No response. Emailed CS listed online. Received error message with phone number to call. Received error message. Left message with another CSR. No response. Total lack of customer service. Never experienced this lack of response with any other company.

Two years back we bought our first individual house. Ryan Homes is the builder. From outside the design and construction is excellent. But interior it is not worth. They used low-quality materials for dry walls, electric switches, windows, sliding door panels. Flooring is made of wood; we hear big sounds when someone walks upstairs. 6 months after we moved, the A/C didn't not work properly due to which roof in the basement got moist and paint started peeling off. Luckily, it happened within 1year, and they fixed it otherwise I would have end up paying huge amount in fixing it. Even for today, we can hear water dripping noise when we use bathroom. Windows are not well secured and sealed, 24x7 heater must be kept on in the winter to bear the cold air coming through windows. Hope there won't be any more surprises come up.

I bought an OAKLAWN MILL townhome, we moved in November 2023. After Moving me and my Husband keep on calling for several repairs, and broken in the house. It's been two and half months now still going on and we are finding more. I don't know how the construction people work and then how inspections people do their work. I would not suggest anyone buy Ryan Homes ever.

Pernell ** was excellent. Very friendly; however, I was misled. I was told that money from a deposit would be returned. The clause only applied to people who withdrew after the home was built. I had issues requiring me to change homes before the foundation was laid. I was then told that it would be at the discretion of Ryan Homes. The policy does say it is at the discretion of the builder. Why, then, was I told otherwise in person? A week later, I expressed the need to withdraw. The manager then burned 2 weeks, replying before keeping my deposit. This includes an appraisal fee. THE HOME WAS NEVER BUILT. Paying over 10k for a dirty lot and an appraisal fee is ridiculous. A word of caution. KBB Homes and other makers provide clauses for things like this. Ryan does not. Aside from feeling used, I feel lied to.

I purchased a Ryan Home that was 10 years old when I moved in. It's in a great location, but that's about all it has going for it. I've had to totally replace the deck, repair foundation cracks, repair leaking windows, nail post all over, replace a shower because the installers put tile directly on the drywall (which eventually just fell apart), replace the roof and many issues besides the shingles, and most recently have to repair siding and will probably have to replace it since it is buckling on one side of the house. The shelf life on a Ryan Home is about 10-15 years I think. Since I've had these issues, I've never once heard a good thing about this company.

After several plumbers, a leak detection company, and a tile company came, the location of the leak was found to be a faulty shower installation. Ryan Homes Warranty re-did the shower with proper water-proofing and reimbursed us for our expenses.

Just purchased a 5 year old Ryan Home. Within 3 weeks had water in the basement, realized there had been pins/epoxy placed in the basement wall several years ago. Assumed there would be some type of warranty (yeh, one year - unless the house is collapsing). Their customer service consists of, "it's not covered"-no indication that poor work was initially performed on the house. We were aware Ryan Homes had a poor reputation, one that they obviously do not care is repaired in any manner. I don't expect this to be resolved in any way with Ryan Homes. Just wanted others to beware of the poor craftsmanship they provide. It's a quantity driven machine. Quality, well - there's no value in that.

I purchased a Ryan home that I paid over $400, 000 dollars for. During the one year warranty there was a water leak coming from the dishwasher do to improper installation. It damaged the LVP flooring causing Ryan homes to replace approximately half of the kitchen floor. Ryan Homes sends out subcontractors to do the repairs. The subcontractor did not lay the plank correctly and the floor looks pieced together. I submitted a second repair to have it fixed and was denied by a very rude and belittling site manager. I would never recommend homes with a company who treats their buyers in this manner.

We moved in to our 3 story townhouse 12/23/22. Our Development is called Forest Pines by Ryan Homes in Myrtle Beach SC 29579. Our home was 1 of 6 that they referred to as speck homes. Without knowing at the time 3 of us paid top dollar while the 3 others paid between $20, to $25, thousand less. I assume they wanted to get the ball rolling. Usually when you get in first you would assume the prices would only go up not in this development!

Ryan Homes is terrible. I would not recommend them to an ant!!! Their customer service is awful. My floors are squeaking so bad as if I’ve been in my home over 30 years. I’ve only been in my home three years and they refuse to fix my flooring. I had a floor contractor come in and check my floors out and tell me that it was due to the glue and fasteners separating from the joist in the floor. He also said that the glue is supposed to stick and not separate. Ryan Homes fails to take responsibility for this. I swear I would never recommend anyone to purchase a home from them. They just throw these homes together and charge so much money for them and expect us to pay for what they lacked and now I have to try and get new flooring because the floor is squeak so bad when you walk on them. I hate Ryan Homes!!!!

I am very disappointed in the customer services we are receiving from Ryan Homes. We are in the process of building a house through Ryan homes in the fawn lake community and there are several trees on the property that pose a threat to our house as they are dying and have limbs that could not only fall on our house but the houses of our neighbors. There are limbs that have already fallen on the roof of one of our neighbors. Back in August when we first started construction, we brought these issues up to our project manager and was told that he would take it up with Ryan Homes and his boss.

VA Natural Gas discovered where the pipes were never tighten and there was a slow gas leak in our attic. What's crazy is--we remember smelling gas about two months after we moved in but we chalked it up since the guest room was over the garage. We smelled it again about a year ago and slow inspected the garage (thinking maybe the fire pit or something was creating the smell). Well about a week ago--our girls called and reported the smell of gas. Not to mention all of the sinus issues my husband has been experiencing since we've been here and headaches we've all had, NOT KNOWING. I just called customer care and the best response I got was "We don't cover plumbing after a year". LIKE HOW would we have been able to prevent something like this, we could've died. I guess we'll need to seek different options on this one.

Ryan Homes will help you to purchase a home from them, but will not assist you with any installation-related concerns even if outlined within your warranty clause. Ryan Homes installed our yard during the hottest week of Summer 2022. The lawn was not properly raked for stones and cleaned properly prior to seed planting/installation. Thus, the seed did not take to the ground. Additionally, due to the heatwave, the seed simply could not retain water. I contacted Ryan Homes about this, and after 2 missed appointments, their lawncare contractor resprayed. This helped slightly, but the seed still did not take (because the majority of the back of my property is nothing but rock). Of the seed that DID grow, it was very 'crabby' grass and filled with weeds.

Ryan homes put my entire family's lives at risk! We went two years with our furnace acting up and Ryan Homes saying everything was fine. We had it serviced multiple times within that time frame. One day we smell gas and hear a large bang in our attic where the furnace is. My husband went up to the attic and our furnace was on fire! We called 911 and upon inspection there was a gas leak in the gas pipe. Ryan homes screwed up really badly. They paid for the furnace, but we could have easily lost our lives.

There is a reason there is a Ryan Homes Sucks Facebook page along with so many complaints you can find online. I moved into a new townhome in Maryland in July and there have been nothing but issues. Poor quality, floors uneven, kitchen cabinets leaking, terrible paint and caulk job, doorknobs uneven, paint all over hinges, warped baseboards, doors installed unevenly, tile not installed properly, and the list goes on.

We had a great experience throughout the entire process. Communication was excellent from all groups. Sales, finance and building supervisor also did excellent job answering our questions quickly. Aaron ** our Production Supervisor did a great job explaining issues that surfaced during build and quickly provided plans, timeline and communicated once issue was complete. Aaron ** our Production Supervisor- if he your Production Supervisor you're in good hands.

I had a new 'Ryan Home' built in Saint Augustine Florida in August 2023. It was supposed to be my "Dream" home. This has caused me so much heartache. Don't fall into their trap. From day one we have had nothing but problems. Among other things they still have not fixed the floors that they installed and ruined. They make promises but never keep them. They avoid your calls; and they do not respond to any messages you leave. Everyone from the salesperson to their make believe "warranty" guy all they do tell you lies. All they want is for you to sign the contract. Once you sign the contract, they don't care what you say, or what was promised or even what was in the contract. They do horrible/shoddy work; they use cheap and or used parts. To date I have spent over $20,000+ dollars trying to fix the mess they created. When you buy a $500,000 plus dollar house you shouldn't have to have to have walls redone or pipes replaced. Buyer Beware.

I would never buy Ryan Homes ever again. There is absolutely no craftsmanship in their work up and down no matter where you look. I moved into my new home 3 months ago and was disgusted. I saw my drywall in living room was cracked. The kitchen cabinets were installed, sloppy glue marks on the side under the cabinets. Outlets had glue dripping scuff marks on side. My steps had random discolorations. Window frames cracked in 2 different rooms. Bathtub had huge chip.

We have been in living here about 2 years now. Right after we moved in plumbing was messed up so water was flooding in our basement, AC broke, microwave broke, 2 of our neighbors houses catched on fire, they supposed to put fence up. They didn’t! House looks nice but trash. Everything is so cheap! We will never ever ever buying Ryan homes ever again!!

Do yourself a favor and do not purchase a home from this company. They ALL lie right to your face! Warranty department is a joke! They act like if it’s coming out of their pockets when it’s time to replace something. EVERYTHING in the house is made with is very poor quality materials! EVERYTHING put in the home is VERY CHEAP AND POOR QUALITY! And then they want top dollars!!! I can see if they put products that are are decent where the customers would be happy, but they don’t care. Once you sign that contract, you’re done! They don’t even return your calls promptly!

Ryan homes are Big Cheaters, make false promises, no proper warranty support. DO NOT BUY FROM RYAN HOMES. You would lose peace of mind, money and have to deal with issues everyday. Sales person lied about everything right from deck to flooring to the type of backsplash, easement etc etc Which we got to know only when we met for building construction review. We moved forward thinking that in the broader scheme of things paying a few thousands is fine as we were buying a new home.

We built our first Ryan Homes house 5 years ago. There was so much wrong that we hired an attorney to help us make them fix the brand new house we wanted. 5 years later we sold that house (with hurricane safe windows that were never fixed, like they promised us they would when we closed). We spoke to Ryan Homes higher ups and thought we’ll give them another shot, they seemed to care and we believed them. We are now over a year into our 2nd house, forget the fact that WE caught more than one mistake like telling them they made TWO rooms too small and needed to change that. Our THIRD party inspector saved us as well, but catching a few things as well, like our hot water heater, and a window that wasn’t sealed.

Ryan Homes is absolutely horrible. A new build in 2019... came with a 2016 HVAC unit... had to pay out of pocket to have it fixed after 6 months. Water spot on ceiling, called Ryan Homes to be told water leaks aren't structural. So, basically all the warranties they promise are absolute lies. Now I need to pay for a lawyer. The homes are junk. The cheapest material and contractors around. I would not take a Ryan home if it were given to me for free. If y'all are thinking about purchasing anything from them, think twice...

We have been in our home for a little less than 4 years, there have been issues from the start. Lie 1: They told us our lot would have so little of a grade that we wouldn't even notice, it is not even close to true. Lie #2: During our walk-through we noticed the garage door was all dented up, they said they would come back and fix it in the first 30 days. It never got fixed. Lie #3: They never came back for our year walk through. Lie #4: Nothing is under warranty, even though they tell you there are foundation, roof, and siding warranties for 5-10 years. Loop holes and fine print, get them out of honoring any warranty. Our sump pump went out after 3 years and flooded our whole basement. Our roof is leaking and ruined the ceiling in the dining room. Our front sidewalk is caving in because there are no fillers under it at all. I am sure there are more issues, but that is what is at the top of my mind right now. I would not recommend ever buying a Ryan home!

Been in my home now for right about 1 yr. This is the point where Ryan Homes stated they'd address warranty work. The warranty work follow-up has been the worst customer service I've ever received.

I've had plumbing issues since I purchased my home in Astonia, Davenport, FL. Backup into the bathroom toilet, sink, kitchen sink and shower. Sludge coming out of the shower. I was told the issue was resolved, nope, having the same problem. Cannot have an emergency call over the weekend, they are closed. Would NOT recommend Ryan Homes as their customer care is poor to put it mildly. We purchased a new home about 12 years ago, the builder follow up was awesome. Ryan Homes does not care about the after-purchase home issues. At all.

There is no professionalism in the construction. After purchasing the home, no one listens to our matters on what needs to be fixed. Think twice before you buy from Ryan Homes... Because we regret our decision completely. Every few weeks there are new problems that keep coming up. Whoever comes to look at the matter doesn’t genuinely try to fix. This investment is not worth it, so try to find any other company in this scope.

A few days ago I climb my garage to get to the second floor windows to have them clean. To my disbelief I noticed the there was an inch and a half gap between the top of the window and the siding. You could see the wrap they put on the house with the Ryan homes logo on before they put the siding on. My keep say that she is smell mold but could never find out from where till now. Of course Ryan homes is say the warranty is done and I have fix it myself. We paid so much money for brand new homes and still the house was not built correctly. This so unfair.

We’ve been in our Ryan home for 14 years and we could not figure out why the bedroom and bonus room were always hot in the summer and cold in the winter. Then, while changing the filter in the ceiling, I noticed that the ceiling was very warm to the touch. That made me wonder if the ceiling had any insulation in it. Checking from the attic, I couldn’t see the part over the rooms because there was a barrier separating the attic. I cut a small hole in the ceiling and found no insulation. I contacted Ryan through their warranty website and was contacted by Tim ** of Ryan Homes within two days. Even though we were out of warranty, he came out and confirmed that there was a problem. Within two weeks Ryan Homes had fixed the problem and I couldn’t be happier. Kudos to Tim and Ryan Homes.

I’m a realtor who currently has 3 different buyers under contract in 3 different neighborhoods with Ryan Homes. Ryan Homes does not value realtors. They are paying me next to nothing for my time. For reference I made more money listing a home for rent then what I’ll make SELLING a home with Ryan. Ryan homes is infamous among realtors. They are known as a cheap company. Agents don’t like working with them because they do not offer a good client experience and they certainly do not pay agents for their time put in.

This home-buying experience seems to be a never-ending nightmare, even though we closed in December. The buying process itself was awful because we chose to use outside financing (which was within our right to do). The second we disclosed we would not be using NVR for our mortgage, our contact with Ryan Homes, Alexandria **, became rude and unprofessional. We would receive calls from her on weekends that would consist solely of her just complaining about our chosen lender and trying to convince us to switch to NVR mortgage. The home itself is very poorly constructed and will no doubt pose ongoing issues for every year we choose to stay in this home.

Working with the team at Ryan Homes has being a memorable and pleasant experience. From the very first day Janis has being instrumental up on till the very last day at closing. She was always there for me to clarify any issues or questions I have have had in a timely and very polite manner. Michael ** made my dream into a reality. He kept his words and was honest and forthcoming in his deliverance at the very start of construction - very polite and knowledgeable. I looked forwards to the weekly update videos from him. Then came Matthew who was also a gem. Very great and hardworking guy. George ** wow. His relentless efforts in processing the loan can not go unnoticed. Always so very kind, polite and most of all very patient and respectful. Well just to name a few. Overall I rate my experience to be a 5 and would not hesitate to recommend anyone to this great and professional team.

Our home is less than 4 years old and we have two leaks in our ceilings, one on the main floor and one in the basement. We were told that the plumbing was poorly installed and now, because it's very hard to get to, is costing us a lot of money in repairs. In addition, we have over 100 nail pops all over our house, causing our 3/4 of a million dollar home to look like rusted trash. Again, lots of money in repairs and paint. Also, the appliances are cheap. We have already had to replace our dishwasher and the broiling element in our non-convection oven. Yes, a $715,000 home that does not install a convection oven. But yes, already replacing appliances that are less than 4 years old.

In Mid-April of 2023, we looked a house at a Ryan Homes development in NC. The agent for the development stated that the prices of the homes are increasing on May 1st. The development was in the first phase only had few lots available (under 20). We pick one that like and put a deposit down on the lot, which wasn't release for building. The lot we pick was going to be release on or about May 1st. When we ask for pricing on placing their homes on the lot, we notice that base price of home was $15,000 higher. The agent told us it was due to the elevation and lot. We put $5,000 down to reserve the lot, so that it would not be sold to someone else. Remember, the lot was not release and will not be release until May 1st.

Ryan Homes needs to be held accountable and FINALLY DO SOMETHING to help to correct this issue in our homes.

My husband and I signed a Purchase Agreement with Ryan Homes in July 2022 to build what we thought was going to be our "dream home" on Lot **. We were scheduled to close on our home on Monday April 10, 2023. Construction of the home began in November 2022 and in Jan. 2022, we began to notice issues with the build. Our initial concern was standing water in the basement in Jan. 2022. The project manager, Justin **, informed us that the water was present in the basement due to the sump pump going out. He stated that a new sump pump had been installed which should remedy the issue; however, the standing water remained in the home on several dates from Jan. 2022 until April 2022.

Never, ever buy from these people. Never an ounce of truth from the beginning. Owned several homes in my life and by far this is the worst and there isn't even a distant second. Promise this and that and it's the complete opposite when closing. They harass and force you to sell your existing house, only to tell you at the 11th hour they have no title to THEIR property. It is possible to end up homeless. Even bought a tent as there was a period when we almost didn't have a home thanks to these people. All you get is a lame apology, zero compensation for the chaos. The finish work is horrid. I have proof in writing on all of the above and more. Only reasonable person there was the foreman and his assistant but of course, they take instruction from mismanagement. Again, never ever buy from these people. I would choose a minus 100 star rating but it doesn't give you that option.

Here is my awful experience in trying to buy a home at Ryan Homes: The steps that we have gone through. This is my 3rd Lot and they can't fit the house. This is a total Bait and Switch tactics from Ryan Homes. 1. Our first lot choice 68 was ruled out and we could not take that one after we had selected the Seneca with elevation C and the back porch. 2. We got lot 76 - was verified that it was okay to put Elevation C and back porch. 3. We were told that Elevation C would not fit, After we verified Raven, due to lot 68. 4. We were forced to take elevation A - (which I am not fond of) on lot 76. 5. Now the porch won't fit on lot 76 at all. Forced to take another lot. 6. Now pick a new lot 64 - retaining water in the back and dead tree (not exactly the best). 7. Now my house will not even fit on this lot either. 3 Lots later. I demand my money back - as quickly as possible.

I was looking to buy a townhouse in Greer, SC. The builder kept on changing the “earnest money” requirement, despite the fact their preferred lender (NVR), was going to approve the loan. The builder and the lender, only required 10% down, but the builder raised it to 15% to cover “other expenses”. If you’re considering getting a residence built by them, make sure you have a set criteria for a down payment, before you go through the lengthy loan process!

Pennsylvania. I wanted to take some time to give a well rounded review of my experience with Ryan Homes. My fiance and I made the decision to purchase a new townhome in summer '22. At first, our tour of the model home and experience with our sales rep was very positive. We were excited about our options and what we could get for our budget and location preference.

On 03-01-2022 we entered into a contract with Ryan Homes on a new build in Indigo Bay development in South Carolina estimated to be completed 10-15-2022. Our deposit was approximately $59,000 (Fifty-nine thousand dollars). After numerous delays and material issues the home was nearing completion mid December this year. On Sunday 12-11-2022 we visited the property to check on the progress of some of the deficiencies we alerted to the current project manager. Inside the attic above where our 4 year old daughter's bedroom was to be we heard a bubbling sound coming from the new HVAC unit. Water was actively splashing out of the emergency pan and onto the surrounding wood and insulation. I photographed and videoed the incident and immediately notified both the PM and sales agent via phone text message and email so that they could prevent further damage.

We were concerned about the supply chain issues that everyone was having, so we asked the sales person explicitly and we were told that “Ryan Homes does not have supply chain issues because we buy all of our supplies in advance.” LIE: our home delivery was delayed well over four months and they used the excuse of supply chain issues. They even try to sugarcoat that we got upgraded floors because the supplier ran out. I thought you bought everything ahead of time?

Never buy home with Ryan Homes. They lie about everything. It’s just been a week my house was handed over to me. But, I see issues everywhere in the house. Dry wall keeps cracking, stairs baseboards not attached properly. Cracks everywhere for the stairs baseboards. They missed to install design window at front elevation. Plant is missing in the backyard. Garage drywall has holes everywhere. No one is answering my calls or neither responding to my warranty requests. Whenever I call them it reached voicemail. They don’t even respond to text messages. One of the persons from warranty request says it’s a one time request to work on drywall cracks which will be done by end of the warranty period. How about my elevation design window. That is missing. My entire house look is gone because of their poor workmanship. Now, the house looks like a crap. It looks like a small kid's toy. Never ever buy house with Ryan Homes.

I closed on my new construction in January, customer service from the sales side of things was great. That's where the good ends. In May I reported some moisture noticed in the main floor half bath to the warranty dept, plumbers came and said it was dry and to keep an eye on it because "they were not authorized" to break into the wall if there was no water. Fast forward to August and there is water running along the grout on the floor tiles, from the half bath and into the living room. Plumbers were sent, the toilet and the sink have been removed, the walls have been stripped, the faucet in the patio has been repaired (the actual pipes to it were not connected inside the walls), the floor tiles have been cut into, a leak detection person came in, a remediation company was sent in, and I could go on.

I purchased the home a few months ago, when they give you the key, it's a nightmare to get warranty items fixed. I have a pantry that gets very hot, I submitted a warranty claim, warranty guy Kevin said his manager said nothing can be done. I asked to speak with him supervisor, Mike called and said "nothing can be done". Food is being stored in the pantry and the heat will cause the food to not last long and Ryan Home or any of their field personnel is not will or even try to resolve the problem.

Note: our house is only a year and a half old. The house has a turret which is nice to look at but the engineering fails supporting heavy rain. Water accumulates in the valley and drips down into walls and electric. Ryan "fixed" the leak once but now claims every subsequent time an Act of God. We had a roofing company examine our most recent episode and said the replacement of shingles does not address the root cause - the design routes rain into a small area. Their recommendation is to spread out the roof line to allow a more natural direction for rain to travel toward the gutters. The roof repair, electrical fix, drywall replacement and painting will cost over $5,000. Horrible customer service and support of a faulty product sold.

After reading so many BAD reviews I thought it would be nice to tell you my experience with Ryan Homes in DeLand Florida. Our build went PERFECT and I mean perfect. So many people had issues with delays and getting materials. Not us. We looked at every builder in central Florida, every model and every floor plan. We researched for 6 months. Our only mistake was not contracting sooner because by the time we decided the price had gone up 10K. We contracted 2/2022, picked our lot (it was dirt) and was closed DONE 8/2022. Ryan Homes did everything they said they would do and more. The communication was the best, my project manager Mike was AWESOME.