Ryan Homes Reviews

My experience with Ryan Homes in the Wellsprings community in Chester, VA has been nothing short of a complete disappointment, bordering on a nightmare. If I could give zero stars, I would. From the very beginning, the issues started with my sales representative, Maddie. I honestly think that she is either married to someone high up in the company or a member of the Ryan family, because no matter how much I complain about her incompetence to her manager Sean L. nothing has been done to correct her lack of accountability or professionalism. She should not be the face of any company's sales efforts. He is clearing covering up for her making this entire experience for me far more frustrating than necessary.

I am writing to express my concerns, not with the sales team—who provided us with an excellent experience, particularly agents like Christian—but with the construction team. (Wish I can give zero star) We purchased our home through Ryan Homes' early VIP launch program when the community was just initiated, and no units had yet been built. At that time, we were informed that the entire community would follow a single plan, ensuring uniform elevation across all units.

I have been working with Christine M, Sales Representative since March 2025. Christine has been such a pleasure to work with. There are lots of redeeming qualities she possesses but the most important ones are her warmth and welcoming demeanor. She was helpful in customizing a plan that was best suited for me in the purchase of my new home. Overall, Christine is a joy and a pleasure to work with because she has your best interest in mind.

Ryan Homes decided to replace my driveway!

I had my Ryan Home built in April 2023. These past 2 years have been the worse experience I’ve ever had with a builder. I’ve had to replace my washer/dryer, stove/dishwasher and flooring. Now I’ve discovered water leaking in my garage, coming out of the air handler because it was never set up correctly in the beginning. Now they are telling me the actual floor is uneven. It’s cement, how I supposed to level up a cement floor??? So now for $2000 I am having to fix it! Never again! I may even take this company to court!!!

They created a not so good website to submit warranty request. There is an option to see past request that does not work. Therefore, track your request as they don't. They will not communicate by email. Just poor service.

Moving out of state wasn’t easy, but Ryan Homes made sure we had everything we needed. We had the best team. Shout out to Matt and Sam. Watching how hard these guys work and the effort that goes behind it, surely was incredible.

We were warned about Ryan…PLEASE PLEASE PLEASE HIRE an inspector!! YES, it’s new home construction but do not trust them. Most importantly, the very first thing our inspector told us is that the piping for our plumbing was not properly put in. So they had to fix that before continuing the build. Secondly, the roof was not installed correctly, we closed in Dec and by April our wood was wet. They have had to return to try to correct it. A NIGHTMARE!! Also, DO NOT CLOSE until all things are completed and satisfactory to the inspector and your approval.

Ryan Homes quality control is disappointing. I bought a new house and I was told an independent inspection was needed. I was supplied a broken washing machine, now they want to repair the machine and not replace it. I have made multiple call to no effect. I would recommend to have independent inspection and not rely on Ryan Homes.

I don’t know where to start. Mr Derrick ** make it so easy buying this home. He was very professional, on time, friendly and trustworthy. Me and my two friends now neighbors. So cool. Thank you Ryan Homes. We love you ❤️💛💜.

I wanted to wait after living in my Ryan Home (Sadler **) Jacksonville Florida for a little while before giving a HONEST review. This may have been a huge mistake me purchasing a house with Ryan Homes!!! I’ve been living in my house for one week. And I have ants all over my home like they didn’t seal off the walls going from the outside coming into the inside of the home. Secondly, when my house was built there was no internet connections placed on the outside of the home for Xfinity to connect internet. When Xfinity came out this past Saturday the technician said to me and I code” when this house was built they should’ve built connections on the outside of your home for internet companies to install internet, but there’s nothing there!

Our experience so far with Canterbrook Farms and Regina ** has but nothing more than wonderful. From the first time we met her we knew we had the right Salesperson. She helped us pick out the perfect lot. She has assured us she will be with us every step of the way in the building process. We have also met the project manager Jay who has also been very helpful when answering our questions. We are excited for our Palladio home to be started. It has everything we want and more.

Horrible people. Very nice at first. Then after the down payment clears. Get ready for the most stressful time of your life. Worse than a divorce or funeral. Ryan Homes tortured my family when temp dropped to 23 degrees below zero for three days over a weekend. With no heater and an autistic 15-year-old in the house. It was too cold to answer the phone. The football game was on. We don't work on weekends. Greg from warranty department is a terrible individual. He scolded me for wanting help and leaving me with no emergency contact numbers.

Feb 28, 2024 I closed on my home and my driveway was in great condition. Ryan Homes removed the driveway block so we could move into our new home. We were the first person to move into the Ryan Homes Villas and none of the neighbors had moved in yet and still had their Ryan home driveway block in place. My wife and I went to get our housing items in Raleigh, NC for our move. On Mar 2, 2024 we came back and our driveway had commercial tire tracks all over it and lower half was cracked all the way across. We were the only owners in the villas at that time. I contacted Ryan Homes warranty department and let him know the issue we had.

Dave diligently worked with me to make sure all of my concerns were addressed. He was kind, courteous, thorough with follow up and follow through. His response and customer service was amazing. Dave really went above and beyond to complete every concern. I am very pleased with the repair outcomes and I recommend him and Ryan Homes highly for new home purchasing. Wanda

Cookie cutter homes that are built in 4-5 months. Ryan Homes is a public company. They are worried about their investors' return and satisfaction not the home owners. Mike ** VP of Chicagoland operations told me in a text after multiple legit complaints "You can call our main office but they will send you to me as I am the corporate officer for Chicago. You can call our main office but they will send you to me as I am the corporate officer for Chicago." His exact text. I am left with thousands in repairs. The warranty department basically is nonexistent.

We bought this house and when we received it back in November, the paint color is completely different than what it was on the model house and we asked the sales person if we will be getting the same color or not and Joe said it will be copy and paste from model house plus it’s very bad material if anything touches the walls, the paint will come out. I am not sure what cheap materials were used. When we contacted the customer service, their manager Matt said that the Model houses are made differently which I don’t understand. You are showing me something and confirming that the same thing will be delivered to us which is it never happened. Please refer to screenshot to compare between what we have promised to get and what was delivered to us.

In Oct 2022, we purchased a home on a PREMIUM lot and paid the HEFTY additional premium lot price in order to have the privacy and a view of the fountain in the pond behind our home. We were told (along with numerous other homeowners on the pond) that the cord for the fountain that was installed initially was too short due to the post-COVID supply chain issues. Ryan said the cord would be extended to the middle of the pond as soon as they received the replacement. Then, they refused to replace it. In fact, where they have placed the fountain not only provides NO VIEW of the fountain but sprays some homeowners with rancid goose poop water and homeowners cannot even sit out on their back patios and enjoy the view.

Purchased a brand new home built by Ryan Homes in August of 2024. Since then, many of our tiles throughout the house have cracked in half. The concrete slab in the garage also cracked in half, even though Ryan Homes already repaired this crack. I'm afraid the house is cracking in half.

We came down from NH to look around and see what was the best place to build a home. A broker from here drove us to Central Park and we really liked the Vilas! We purchased and started building in January, 2024. The house was supposed be finished in June, 22 2024. Everything was going okay but at worried us having them finished 1 month earlier. I came on May, 16 2024 for an inspection before closing and I found a bunch of items that needed attention. They didn't even clean the house! (Very disappointed.) The guys who was dealing with me was Zack and Mike **. I left after inspection back to the keys were we was living waiting for the home!.

I visited Ryan Homes in search of a house for myself and my two kids. After exploring my options, I found the perfect townhouse— a three-bedroom, two-bathroom home. Excited for our next chapter, I put down a $13,000 deposit and moved forward with the process. However, life took an unexpected turn. My fiancé and I had to move up our wedding due to unforeseen circumstances, and our family size suddenly grew from three to eight. This meant that the townhouse we had planned to live in for a year or two before renting out would no longer be suitable. Additionally, financing would not go through since we now needed a much larger home.

We purchased a villa on a lot that the salesman suggested. Of course he did not tell us that we would incur a problem with possible flooding in our back yard. The slope that they ended up grading our back yard has the rain water from the house behind up adding to the rain water we receive normally. It has made our yard so where the water goes over our tops of shoes and during the hurricane the water came onto our back lanai almost into our house. If we didn't put sand bags and a tarp to block the slider we would of had water in the house. We have contacted Ryan representative numerous times since we moved in with emails & photos. They keep telling us that they are working on a solution. No updates for a while. It will soon be the raining season.

My husband and I were treated extremely poorly and unprofessionally. We were asked for the same documentation by the same person over and over. We went to the table, from the start, extremely prepared. Each time we were asked for info, it was provided immediately. Yet, the same individual was not only incompetent but employed others to get involved, who were also disingenuous, incompetent and overbearing. I was asked questions about where we vacation and there was one obstacle after another. This was all after our loan officer assured us she'd gotten those with lower credit scores and more debt, into a home. This has been a disastrous, deplorable, detestable experience and I despise we'd ever considered them an option as our lender.

I just had the worst experience with Ryan Homes/NVR Mortgage. I went under contract in November 24 never heard a peep from the loan officer until late December 24. They started building my house and here I am thinking that Everything was a go but finding out in January 1 month before closing that I needed to get my score up. So I paid down over $3000.00 worth of debt just to be told that there was nothing that they could do. Thank God that I shopped around for other lender.

Horrid workmanship. The entire community kept flooding. They reheated and purposely left our area to flood. Fire safety exits screwed shut, concrete chipped and broken long before it should have,, sidewalks uneven, pools are never opened which we pay for in HOA. Last year it was closed more than open.

Buying a Ryan home was the biggest mistake ever. I moved in 4/30/24. I’m now trying to find a lawyer. I have been without heat for some time now. Ever since I moved in I have had so many things happen. No communication. Right now it’s currently snowing outside and no one has contact me after I’ve put in about 10 work orders. No one comes out when there is an emergency. I have kids who are cold. I'm disgusted and I’m just so hurt by the way I’ve been treated. Everyone was nice at first… at least to get your money. DO NOT EVER PURCHASE A HOME FROM THESE PEOPLE!!!!

Can't even give them a star! Since I moved into my home in 2020 I've had nothing but problems with my heating and air conditioning! The company who did the installation didn't realize the second air return in my second story was sheetrocked over, this is also the fault of the PM, so I got major attitude when I called the company to come fix it! Because of this mistake made by the contractor being sloppy along with the PM the unit was damaged, and it killed the life on it! I have spent several thousand dollars having the unit rebuilt, oh they forgot install a few things as well, and have had ongoing issues! Ryan does poor quality building and should be ashamed.

This house is not built near as good as our Dr. Horton home. The quality that you get is ridiculously horrible. They built everything with poor quality materials and skimp on final touches. The end result is drywall cracks everywhere, uneven floors, chipped tiles, broken appliances, thin walls, warped doors, scratches on the tub, paint on the door handles, landscaping that looks like a 2 year old did it. Just heartbreaking and sickening. I hope they get a major lawsuit against them.

Bad communication, bad at getting them to fix issues (especially flooding). They said flooding wasn't a warranty issue and that they weren't going to fix it, but we told them that flooding would be an issue since day 1.

I am the dissatisfied parent of two daughters who purchased a Ryan home in October. I told three different project managers before they broke ground and throughout the whole building process (David, C.J, and Skylar) about the water drainage issue. My daughters have tried reaching out to several people to no avail. I feel like they are dismissing them because they are young girls. I want to talk to the boss! Also my daughter made a review and they changed her location from Gallatin, TN to Chattanooga!