Ryan Homes Reviews

In just the first few months we have had numerous quality issues that we’ve tried to address through their warranty supervisor, Bristol **. She is extremely rude, and finds reasons to reject valid warranty requests. We know that new homes will have a few issues, and to be fair most of them have been small, but there have been a couple of things that are very concerning and need to be addressed, but dealing with the warranty process has been such an unbearable experience and we are reaching a point where we just don’t know what to do. We don’t feel heard at all and are beginning to feel like Ryan Homes will do anything they can to get out of having to stand behind their warranty. Our experience with Miss ** has shown us that we need to be very wary of ding business with Ryan Homes.

Updated on 04/29/2026: I received one follow up phone call from a Ryan Homes Rep stating that they would reach out to me in about a week, so far I have received nothing but silence. HERE WE GO AGAIN. In the meantime the ducks have taken over my back yard, I have been strung along for the last FOUR years, looks like they are shooting for FIVE. Below they're asking if I would recommend Ryan Homes to family and friends ,HELL NO!!!! and if annnny body ask me about them I will tell them to run the other way as fast as they can.

Beware if you build with Ryan Homes! I closed on my new build in 2024 and literally ripped just about every flimsy piece of crap out of the house! I replaced the windows, front door, slider, counter tops, kitchen sink, master bath shower, repainted the whole exterior with quality paint, replaced all the LVP flooring and Walmart quality carpet with higher level LVP, hinges and door handles on all doors, and a load of other things! The warranty manager has been the only positive experience with this company since he has been to my house with issues close to 40 times since the house was done!

Ryan used to offer the best. The Milan, with added morning room, formal dining area and office. Top cabinetry, glass surround in master bath with soaking tub, real hardwood flooring. Nowadays they offer the lowest quality LVP flooring fake cabinets which are considered an upgrade. What a joke! Prices increased while quality and durability decreased I find it unacceptable. I wish Ryan would bring back the different choices they used to offer compared to nowadays. I hate everything about it and they offer nothing like they used to. Including lawn irrigation that once was provided and now it’s not. The rooms are tiny the house is small.

The truth is if you can wait, wait or buy an older home. Poor customer service in every way imaginable. They gaslight you make you feel like you are overreacting or imagining things, but you aren't. Service managers constantly taking time off leaving repairs undone and not followed up on. Some housing divisions not even three years old have had to have their homes waterproofed. At least 1/3 of the homes where I live have had issues and some were even caused by their employees. During building processes employees are not managed well and have even had houses flood for what they said was a simple error because the sump pump wasn't plugged up.

Backyard landscaping problem all the time, we plant 22 trees on our property lines, and we can do anything’s by to grow them up (fertilizer, mulch etc) and every year we are changing couple trees bc they dying and others doesn’t look like they are alive! I wanna change that house bc of these trees (there is no privacy in my backyard). Bad quality. They throw all dirty things in our backyard while they built that community. Also community in Fox Chapel area.

When my wife and I started out buying our Ryan Home we were excited, by the time we moved in we experienced a nightmare after nightmare. It first began with selling of home we had. Our house was to sell in July, the buyer decided to renege on the house, and so we stood miss our supposed closing date for the new home, which was to take place in late August early September. Ryan then threatened us, told us that if we didn’t meet the deadline we would have to $6012 per month until we closed on our home. We relisted the home August 5th, and got two offers August 7th, we accepted one and closed September 9th the day before we were to settle on our new Ryan home.

I would never recommend a Ryan Home to anyone. The amount of problems we have had with poor construction and installation is mind boggling. After the first year you are in your home., you can kiss goodbye any concern from Ryan Homes. We moved into our home in December 2020. The siding has faded, the oven had to be replaced (wrong gas valves used), dishwasher had to be replaced it stopped working, the refrigerator needed eight repairs.

I'm experiencing water leakage from my roof since purchasing my home in January 2024. The insurance company conducted a roofing inspection that revealed inferior build quality contributing to the water leakage. After speaking with the warranty department and sharing photos from the inspection, your agent reported unlikeliness to repair the roof due to the 1-year warranty that expired in January 2025. I'm in the process of submitting the inspection report to your warranty department to further substantiate the submitted photos. I am not rich and believe Ryan homes should have integrity via replacing the roof as recommended by the roofer inspector.

Buying from Ryan Homes has easily been the worst financial decision of my life. What should have been an exciting experience turned into constant stress, frustration, and disappointment. The craftsmanship is far below what you would expect for a brand-new home. From the start, there were noticeable issues—sloppy finishes, poor attention to detail, and things that simply weren’t done correctly. Instead of feeling like a new build, it felt rushed and incomplete.

Turns out things were to good to be true. We were told by Terry (the salesman) that our property line would go to the edge of the pond (the silt fence) and that this specific lot would have an extra 20 feet between the property lines due to the drainage system under the ground that went to the pond. Terry highlighted that the houses would be 60 feet from house to house.

I have owned a Ryan Home for about five years. The house has a great floor plan and halfway decent builder-grade finishes. I have to say that the quality of workmanship is poor. Most of my hose was built by non-English speaking unskilled workers, with the exception of HVAC, plumbing and electric. The house was built to bare minimal code with walls and roof trusses 2 feet on center. My siding has blown off several times. My floors are squeaking. My sump pump works overtime when it rains due to poor backfill when the house had its final grading. Everything makes noise when it is windy outside. The sidewalks in the neighborhood are crumbling. Ryan cut corners to save money everywhere they could! Their warranty is a joke.

If you are considering working with Timothy ** (sales rep), I would strongly advise caution based on our experience. We came in as highly prepared buyers and made it clear this would be a straightforward process—we had already done extensive research and spoken with Ryan Homes prior to meeting him. Despite that, he remained in full “sales mode,” which led to several issues. At the time of our visit, the development was only partially built out with many undeveloped lots. We were targeting a June move-in. Tim told us there were only two lots remaining and that the best timeline he could offer was an April closing. He also stated he might be able to provide some type of contingency to help offset our final rent payment (this was not something we requested).

Absolutely the bottom of the barrel construction - probably never hired real subs to do the work. Sheet rock cracks after 12 months, pipes make noise, AC system is loud, and the roof leaks... I can go on and on. Not the type of homes that will last without major repairs

From start to finish, our experience building with Ryan Homes was amazing. Our sales representative was absolutely fantastic from the start. She was warm, welcoming, and extremely knowledgeable about all of the available options. She went above and beyond to make sure we felt confident in our decision. She walked us through the neighborhood multiple times, showed us homes that were under construction so we could see specific finishes in person, and always took the time to answer our questions thoroughly. She truly made the process feel exciting instead of overwhelming. She even ordered us Starbucks during one of our meetings, just another example of how thoughtful and personable she was throughout the process. Our construction manager was just as wonderful to work with.

I did a purchase agreement with Aaron ** at Brownsburg, IN Ryan Homes after I did initial finance application with my small checks I receive thru in house lender NVR Brad **. Aaron told me I was qualified for their low 4.5% VA loans and he was persistent in contacting me to purchase. I did not go out of my way to call or to do the purchase. After I applied ans paid $4,000 earnest, Brad Kenworthy said I am not qualified September 2025 like they intially told me and he said I should get a full refund of $4,000. We had a finance contingency. Howerver, Aaron ** and Jen ** did not uphold the agreement where they never issued me a $4,000 refund when we were not qualified to purchase through their lenders. It was difficult to get ahold of a supervisor or manager where they never gave me the information. Jen would not wven give me her last name until she wrote me an email response.

Never buy a Ryan home when they’re doing construction. They told me over a year ago. My road would be put in in lights. I’m still driving in mud as they don’t care to clean up after themselves and constantly cleaning up trash out of my yard. The walls are very thin. You can hear everything outside. They used the cheapest paint that I’ve ever seen in my life. Don’t touch it. It’ll stain!! After you buy the house, the customer service sucks when it comes to the construction mess.

I have been here since January 7 and we have had problems with all toilets clogging up. Stools if they are man sized won’t flush. They have installed undersized toilets for a child. Almost every time I have had to use the toilet it won’t go down. They are installing inferior toilets. Buyer beware. After coming to clear the blockage three times. They started charging 183$ fee. So I refused the fee and had to purchase a snake to clear my blockage from now on. When we called the customer care representative he told us the main line was clear and the only problem was the toilet. When we protested that the toilet was inferior product he hung up on me. It’s my belief they have cut a corner and installed an inferior toilet. I think they should make it right by installing a better larger toilet instead of this inferior product. Just my opinion. Make it right Ryan Homes or buyers beware. F

Find a better quality home builder that doesn’t use cheap materials. We went on vacation for a week during the big freeze in Virginia and when the ice melted, this is what we came home to… Along with the concrete on the driveway, our bathroom vanities scratch if you just look at them wrong.

This company is a complete disaster. Their workmanship is appalling. Almost everything in my house is either broken or malfunctioning after just two and a half years. They make you responsible for the poor quality work that endangers your health, so now I’m forced to hire various experts and professionals to fix the problems. I wouldn’t recommend this company to my worst enemy.

Don’t be fooled by the reasonable cost. We bought one hole in 2021. It was fine. In 2022 we bought a second one as we decided to stay. Horrible decision. Everything went wrong from our key did not fit on. After our signing we had to wait a day to get into our place and from there we have had so many things replaced from every appliance in our kitchen -cabinets not set straight – windows that were not lasting and broke- I worked with Ryan Homes for a year.

They used the lowest quality carpeting, absolutely hideous and scratchy. Had to repair the bathroom with no windows and no shower door due to mold accumulation everywhere. Just use a shower curtain with already garbage flooring and mdf sink, right? Sure does call for a disaster. They don’t care if it molds or not. The bathroom sinks are garbage. The molding and baseboards are beat up. Ryan is the worst.

The warranty service is laughable. Nothing with this company is helpful. They are a house mill and their only goal is to put lipstick on a pig and get you to buy it.

I purchased a home in Greenville,SC. It had a roof leak that has been an ongoing problem. It was supposedly fixed. Water running from roof of 3 story townhome down walls on 2nd floor. Ryan warranty states it is not warrantable. Crap product!

Their way of handling customers is partially!! They don't respect their customers. They approach you nicely until you sign the contract. Once you commit you only found them if they needed you!!! Horrible experience am still having.

Was excited to buy a new townhome through this company and was given a sales pitch of all the options and reasons to use their lender and was lied to. Closing date was promised and never received. Lenders bounced us back and forth after being told they could work with us. Had a purchase agreement and it was never lived up to. The closing cost changed at least 10x. Loan percentages changed based on whatever the lender felt like. Had to send documents over and over again. Waited for over 3 months for any response or updates about closing after our purchase agreement. Was bullied into buying after them refusing to follow through with purchase agreements and refused to let us out of loan or give us our earnest money back! Threatened to put us in default after they refused to give us updates and closing dates and cost! No one would return calls or answer direct questions!

Ryan Homes in Southern Hills, McDonough Ga, the quality is horrible, cheap, and homes are overpriced. For 435k the cabinets should be squared perfectly, the floor should not have chips two months later, the faucets were backward, faucets were loose, when you turn them on and off the entire piece moves, within 6 months garage door started not closing properly, you have to press the button two and three times for it to go down, the toilets are cheap, you have to flush a few times for it to go down, just NO! I would not advise my enemy to purchase from them.

We bought our home for over $530k. We moved in 10 weeks ago. Since day ONE, our dishwasher has been broken. Our stove top broken. Going on week 11 with neither, in a brand new build, never using them. We put pictures up and the walls are so thin that insulation was coming right out of the tiny screw hole in the wall. Their quality is garbage. Their customer service is typical corporate, unhelpful behavior. NVR was a nightmare to work with. Just for them to immediately sell off your mortgage loan to a new company. I never wanted a Ryan Home and I’m because of my circumstances was forced to buy one. I hate it and would never recommend buying a Ryan Home to anyone.

I purchased my townhouse 2 1/2 years ago and I noticed a gas smell while entering my house. A gas leak is definitely too early for a young house. Warranty expired after 2 years, the plumber had to cut into the wall and determined whoever did the connection forgot to seal the pipe connections. Therefore there was a small leak from the pipe leading into my house. This could've had a horrible ending.

NVR Mortgage, owner of Ryan Homes, has shown me that they are definitely Gender and race biased. I am a single female, **, and applied for a mortgage over one year ago. I was told outright that I needed a "partner, of some type," to be able to be approved for a loan. Meanwhile, I see numerous ** Nationals and other ** folks building homes with Ryan left and right. I will never again, in this lifetime, nor the next deal with this company again. They need to be investigated and fined. Shame on you! In fact, shame on all of you!! BOOO! Americans FIRST!