Ryan Homes

After about a year of living here, in our laundry room, I noticed a wet ceiling! Upon inspection we were told that the builders decided not to wrap the AC Duct in the framework that leads into the living room as well, our entire ceiling had to be removed and replaced in the laundry room and a portion of the LR Duct had to be replaced. The granite had to be buffed, in which the company failed to finish the work leaving one side of my granite dull and needing repair. We had so many repairs that the entire Fox Ridge Staff refuses to talk to us, answer our calls because they build crap and I assume get sick of people complaining.

Advice for new builds check all doors, frames of doors, tile work, granite, baseboards. All listed were defects and we still have those in our home. The maintenance department is a JOKE, the staff is not nice and now we are dealing with a lot of rude homeowners that want this to be a party neighborhood, bad lawn care, eyesores within the subdivision. There are cars parked all along the streets, there are homes that have more than family living in them. Sheds put in front of your eyes with no style. If we would have known that this was the lower standard of living we would have never built here.

Every time I see a new person in the business office I want to warn them of what they are getting into buying one of these cheap overpriced homes. Behind these home closer to the road, the Homeowners will not even clear the land that does belong to Ryan, but once again they will not do their job. There are ATV and dirt bikes that race through the neighborhood in the warm months. Dogs that are Allowed to bark on a continual basis 10 ft from your bedroom, and so much more. There is a new builder in town, however, these homes will cost you they are running about 110.00 per sq.ft.

I asked if we could do something different to at least heat the house. I was told they could hook the drainage pipes to the main pipe to go to the sewer but it wasn't up to code and they wouldn't do it. The technician told me that the builder put the wrong type of furnace for an attic install. I went and did some investigating before purchasing a new unit and to my surprise, over 13 people in my neighborhood are experiencing the same problem. I have contacted Ryan Homes and they told me it's not their policy to reimburse me for the new furnace. I let them know it was a design flaw but no word. We are in the process of finding out what we, as homeowners in Autumn Oaks, Brentwood, TN can do to have new furnaces put in.

That wasn't the case. It was chaos. So things got missed. I contacted Ryan Homes on multiple occasions to try and get the issues that were unfixed resolved, but they would not make any more repairs. Keep in mind, the house is around $350K and it had been a little over 1 year. I was amazed they didn't stand behind their product. I have seen other things in the home and am concerned there might be a structural issue. I would never buy another Ryan Home only because they do NOT stand behind their product.

We also opted for the highest grade of appliances so we were astounded by getting an electric stove with the old fashioned coil rings. I didn't know that they were still being made. We expected to get a solid ceramic cooktop. The refrigerator is the old fashioned top freezer, nothing special. The outside of the front door was painted when the temperature was below freezing so the paint didn't dry, it froze and looks all speckled and cracked and must be repainted or the door replaced. The cross white trim piece that we paid extra for has not yet been installed above the garage. In their Orientation write up it says that Ryan will supply a Dehumidifier in the basement. We don't have one.

When the vinyl siding was installed the workers got mud and dirt all over the outside siding and wood trim pieces. They had days of good temperature after that to pressure wash the house but waited until the freezing temperatures arrived to tell us that now it's too late to do it because of the weather! We know that we have 1 year to get all this corrected but so far this has not been a pleasant experience. I most likely missed mentioning some other items but this is Christmas day and I am now going to try and enjoy the Holiday.

If you are surprised that you need to pay more for stone over formica or hardwood over vinyl then you should not be purchasing a home. Go back to square one, research what you want and the ramifications, and then take on the task. One thing we were surprised about is that you need to buy your own refrigerator, washer, and dryer. Not a big deal and it's nice that the cost of these is not included in an interest-bearing mortgage but something important to point out when reading through the reviews of people complaining that their refrigerators and washers are broken and leaking within a year... not Ryan's issue! No home is perfect and no home site is perfect. Owning a home comes with costs both for unforeseeable maintenance and for easily planned maintenance. I think that most purchasers below did not plan appropriately and over-extended themselves and were left in an uncomfortable position post-closing.

The other scenario/explanation for the poor reviews is that the Ryan team in their area was sub-par. I get this; construction can vary widely across the country. The team in Rochester (Victor) is top notch so my experience had a high trajectory from the onset. Perhaps that makes my review location-based and location-specific but I hope it helps regardless. My wife and I decided to relocate from the greater-NYC area to Rochester NY to raise our family. We did not want to move into a house and do renovations; we wanted to build new. With one-year-old twin girls this was a no brainer and we were fortunate enough to have the option. Ryan Homes allowed us to do that.

Ryan Homes is not a "dream home builder" in the context of what MOST people might think. Ryan Homes does not have infinite options for finishes, they are not there to walk you through the site every other day, they do not store your items while building, it costs money to make changes after you give your approvals and say go, and they do not build decks, pools, and waterfall landscapes... If they did you would not be able to afford them. Ryan Homes is not your personal builder; you are buying a finished home from them that you gave a lot of input on. The dream is that the homes are new, quality builds, and you get to dictate a lot of custom items. The homes are move in ready and at the end of the day you have a brand new home. Hopefully you spent the time considering your options and you did it right. My wife and I did it right and we cannot wait to start our lives in the home.

The process for us has been incredibly smooth. Ryan has home building down to a science. From plot selection, to home selection, to finish selection, to coordination, to the final product we have not once felt overwhelmed or left behind. Confused? Sure. Worried we made the right choices? Of course! Our sales contact and Project Manager have been exceptional. So have the different sub-contractors that we met with. I cannot speak highly enough of them. They are personable, knowledgeable, always reachable, and endearing. Ryan has affiliated Mortgage and Insurance Companies. We went with the mortgage company but not the insurance so that we could bundle with our auto. There has NEVER been a shortage of information presented to us, every question has been answered, and we have never once felt duped or tricked into something. Big thanks to Ryan Homes.

Lie #1: I asked Mandy ** if the home was North facing as the compass on the marketing map in the office displayed a North facing direction for lot **. I was told the compass was incorrect. I found that odd but understand things get printed incorrectly. To my amazement and after signing paperwork I discovered the home WAS North facing in some capacity (NW).

Lie #2: I was set up with Guardian to make additions to the home such as a security system, surround sound systems etc and asked prior to signing if the addition of any items through Guardian would increase my downpayment. I was told "No" and that any additions would only increase my monthly mortgage amount by $5.00. Lisa ** provided me with this information. I met with Mandy ** on Monday, 10/2 and was told Lisa was not in a position to state this as she has "nothing to do" with the monetary side of the home purchase. I was dumbfounded since everything is in writing and yet no one wanted to admit this is not an ok practice. This caused me to be trapped with additions I would not have purchased had Ms. ** been honest about the increase in down payment. Ryan Homes attempted to fix this issue by refunding the amount I added through Guardian but it was not without attitude from Mandy **.

Lie #3: I specifically told Mandy ** and NVR Mortgage that I would need the entire month of December in order to complete the line items NVR requested to approve the loan. During signing I was told that would be no problem. I stopped by on Thursday 9/21 to show my friends the model homes and Mandy asked if I was ready for my closing date (12/29). I was shocked at this question since we were so far in advance and Mandy also looked confused and started typing on her CPU to confirm the closing date. I left without getting an answer to this odd transaction between us. Fast forward to Friday, 9/29 as I am dropping off $1300 in certified funds to Mandy and at this time I was told my closing date is in Nov or 2nd week in Dec. When I stated my contract reads 12/29 Mandy's dismissive comment was "well the contract reads on or before".

I thought this was quite rude as I CLEARLY stated I could not close prior to 12/29 and now that I am locked in a contract things are starting to change. On Monday, 10/2 Mandy's tone changed while my agent was with me and she stated "the contract says 12/29 so we will honor that". That was a convenient change all of a sudden since she had no problem telling me on or BEFORE 12/29 just the Friday before 10/2.

Issue #1 - Jeff ** with NVR Mortgage was sent a detailed email on 9/14 providing NVR with a schedule of pay off dates and asking him to confirm the amount to bring to closing. His reply was "thanks for the update". I had to follow-up/chase Jeff ** by emailing/calling 3 additional times before being answered. The excuse was "sorry I was on my iPhone and didn't read the email all the way". This is a poor excuse in my opinion.

Issue #2 - Mandy ** is a complete bully and did not appear to want to let me out of my contract. She kept using psychological verbiage such as "we are building you a $229000 home", "we took your $500 (as if this money meant nothing) and started building you a home". This home would've been built whether my name was on the contract or not. She also stated she had 2 other people she could sell this home to and I wonder why she doesn't just do that instead of bullying me into this home.

I wrote this review to protect anyone interested in purchasing a Ryan Home. Bring a buyers agent with you as these people are not on your side and change tone once the contract is signed. BEWARE! My first home purchase has ended in stress, anxiety, and a potential loss of $6800+ as they do not want to admit responsibility for the grievances they have caused me.

Put it this way. Your house and everything it was built with is only considered their problem for 10 months. After that you are screwed. I built my home and moved in December 2013, I SOLD THIS HOUSE!! Once I get the radon issue solved, and pay to have a medication system install at my expense, I will never look back. I will never build a RYAN HOME AGAIN, Do yourself a favor and shop around, pay a little extra if necessary because price is not quality in the case.

After two more attempts of this, we requested to have them replace the granite as it was an obvious defect. We have had granite in our last two houses and they never stained. Ryan Homes refused to replace the granite. It is unfortunate, but our overall experience has been terrible and I will never recommend to any that they purchase a Ryan Homes.

If I could give less stars I would. We have presented two competitor quotes with much lower rates to no avail with NVR. They bait you with closing cost assistance and then charge you via points in order for them to lower your rate. Notice I did not say match because we have been informed that they do not do so. Seems to be predatory lending practices to me when you force a client to go with your lending institution, with no other options, refuse to give competitive quotes and bring additional money to the table for closing.

This is only the beginning, we haven't even discussed the false promises of delivering our house on time and expecting us to cover the costs of temporary housing, moving twice and storage fees. Sounds like our Ryan home is far more expensive than what we thought. Oh did I mention that's it's almost impossible to get your mortgage representative on the phone, or that it took them a week to get us an over inflated spreadsheet with financial scenarios that seem to only benefit NVR.

Our entire extended family got to see first hand the quality they produce that Christmas. We had a water leak above one of the bedrooms on the second floor just after the plumbing warranty expired, that was a loose vent stack, the connectors were not even hand tightened. The master bath is not heated or cooled. 17000 dollar addition was not worth it at all, Its at the end of the line so it's literally 15 degrees colder in there during the winter months, than in the bedroom it’s attached to.

Our neighbors who built the same model have the same problem. Is that how they get an energy star rating. I should not have to use a space heater to make my 17000 dollar bathroom usable. Btw if you don't want square white tile that bath cost 25000 for the first step up that gives a choice of tile color. If there were lemon laws, they would not be in business. Please don't build with this company, if you do you will regret it for the rest of your life. In my opinion, all the folks working for this company should be arrested for fraud and locked up with big Bubba to treat them like they treated their customers. Bent them over and... well you know.

At my 1st appointment I told the Mortgage lady that I didn't know anything about mortgages so I really wanted her to keep me informed and educate me every step of the way; to be brutally honest I asked her to explain things to me like I was a child, and she agreed. She asked me a few questions, gathered some information, and said "we'll go with a 5/1 ARM because it'll get you the best possible rate with the lowest down-payment which is what you told me your concerns were." I knew what 5/1 meant, but that was about it so I asked her what other options there were. She didn't explain any options, she talked 'at' me and 'over' me and talked in jargon so honestly it was intimidating.

The following weeks were met by me emailing & leaving her repeated messages with little to no response, and when she did reply she never answered the question I had asked. She would take 5-7 days to reply, was inconsiderate, uncaring, and frankly did not verbally disclose the requirements of the product she sold me. After I complained to my sales rep, I was told that the mortgage rep was actually the office manager, so basically there was no one to complain to. Great; nervous first time homebuyer with a non responsive lender who honestly wouldn't know "customer service" from a hole in the ground.

At least the processor was really nice, she lifted some weight off of me by being overly empathetic and patient and explaining every step of processing along the way. Well, come to find out after doing some research on my loan, the lender put me in a product with MIP which cannot be removed for the entire life of the loan but she NEVER disclosed that to me. Also I didn't realize I was in a FHA product (not that I would've known what that meant at the time). That seems like unfair lending practices. Just based on the research I did since getting the loan, I was familiar with PMI which can be removed once the loan reaches 80% of the value of the home... but PennyMac (who purchased my loan) assured me that my loan has MIP which never goes away. So I'm stuck in this high payment for the life of my loan unless I refi.

The funny thing is, everyone I've spoken to including other Ryan Homes employees AND other people who purchased townhomes in my subdivision ALL had similar experiences with her. Yet no one does anything about it? I thought mortgage lending was the most highly regulated areas of finance, especially when it comes to Fair Lending and Truth in Disclosure processes. This was my 1st time buying a home, and the WORST customer experience of my entire life. It's disgraceful that the office "Manager" who should be setting the example for other employees can get away with giving such bad service to so many people on one of the biggest decisions of their lives. RIDICULOUS.

Of course we met back after 10 days to finalize our choices and it's been nothing but a headache from here on out. So many papers you have to give NVR and you can't make any changes after your 14 day app which is pretty crazy when you're a first time home owner. We didn't know what was more important to add. We have never done this before, well we decided we really wanted to add the morning room after the 14 day app, well they gave us a very hard time about adding it but they finally did. There were options we are just now finding out about that we didn't know before and we can't change anything. Then we were told our build date would be July 3rd and we would meet our PM at the end of June for our production meeting which we were very excited about because July 3rd is our wedding anniversary and my uncle who lives in Washington is coming up to see the start of our build and we only see him once a year with him living so far.

Also we found this out on my husband's birthday so it just felt meant to be. Well then when we asked about the production meeting they said, "Well we don't even have a build date yet". WHAT!!! What do you mean? When we forwarded the email they sent us that stated our production meeting and the build date of July 3rd they told us they moved our date and are building other houses before us. All these horrible reviews I have been reading is really making me feel uncomfortable and we are really thinking of backing out. At this point I rather lose 3,000 than 331,000 and having a whole lot of issues when we move in.

My husband and I are freaking out. There are things we still would like to add and we can't on top of being 60,000 dollars over budget already. They charge 3,495 to have wood floor on your stairs and then upcharge you for the wood so you're really getting charged twice. We upgraded to Level C carpet and it's still horrible quality and not very many choices to choose from, also we choose real hard wood floors for the whole downstairs and I'm nervous of them getting scratched and ruined after we have spent so much for them and had to get a color we really didn't want because there were once again not very many choices. I'm sorry but I think people should have more time to pick their things out for their dream home than 14 days. It's ok for them to change things on you without your knowledge but when you ask to change something they want to charge you 750 dollars extra and give you a hard time about changing it.

I can't believe all this and we haven't even broken ground yet. I just want to back out and this point and wish my Realtor would have been way more helpful. I'm hoping we can back out or at least this not be the worst mistake of our lives. We are young and our children mean the world to us. I would hate for their new home to become a nightmare instead of a dream come true. This whole experience has just made me sick and the way they treat their customers is horrible and then to lure you into using NVR on top of all the other crap. I am just over all of this. I would recommend for people to look other places than to give Ryan Homes a chance. Run while you still can. It's nothing but horror stories about this company. You would think they would change something after all of this.

Honestly - do not use this builder for your home. If there were lemon laws for new homes, as there are for new cars, for sure Ryan Homes would be liable long after their warranty expires. It's just heartbreaking to see a young couple, who put everything they had into building a beautiful new home, have to deal with one problem after another. Ryan Homes should be ashamed of the shoddy workmanship their crews perform. DO NOT even CONSIDER using Ryan Homes to build your dream.

The Mortgage division is the worst I have deal with in my life (have dealt with at least 6 - bought 4 homes and 2 refi's before). These are complete rude, unprofessional (they do not even know how to prepare disclosure documents even after I pointed out to them several times to correct the many, many mistakes on these documents), they postponed my closing date because they fail to follow up.

The title services is even the worst. They will quote you the title fees well ahead of closing date so that you stay with them then three days before closing they will try to rip you off. Try to bring this up with them they will try and put you in bad light for their own mistakes. To sum it up, they try to bully you, stand your ground firm and be prepared to walk away. Do not give them a large amount of deposit because your will compromise your own leverage to negotiate with them. IF you can stay away from them!

In June of 2016 we had the roof replaced. The roofing contractor said the reason the roof failed was, it wasn't properly vented (the ridge vent was compressed) and there wasn't enough fasteners to hold the shingles in place and poor workmanship. It was done on the cheap too, 15 year shingles. The contractor said he sees it all the time with Ryan Homes.

It doesn't end there, we have windows that are hard to see out of because the seals have failed. The list gets longer. We had the tile in the master bath fail. Again poor workmanship, not enough grout between the tiles. We had water getting behind the tiles and we ended up with what is called, "dogleg damage". The contractor who did the bathroom said, he sees this all the time. It's like a broken record. We now have a new shower in the master bath. We have also had to replace a pressure tank on the water system. All of these things are expensive!!! This house is only six years old. It's very frustrating when the builder won't even back up their product.