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Reviewed Aug. 4, 2023
I've had plumbing issues since I purchased my home in Astonia, Davenport, FL. Backup into the bathroom toilet, sink, kitchen sink and shower. Sludge coming out of the shower. I was told the issue was resolved, nope, having the same problem. Cannot have an emergency call over the weekend, they are closed. Would NOT recommend Ryan Homes as their customer care is poor to put it mildly. We purchased a new home about 12 years ago, the builder follow up was awesome. Ryan Homes does not care about the after-purchase home issues. At all.
Reviewed July 31, 2023
There is no professionalism in the construction. After purchasing the home, no one listens to our matters on what needs to be fixed. Think twice before you buy from Ryan Homes... Because we regret our decision completely. Every few weeks there are new problems that keep coming up. Whoever comes to look at the matter doesn’t genuinely try to fix. This investment is not worth it, so try to find any other company in this scope.
Reviewed July 31, 2023
A few days ago I climb my garage to get to the second floor windows to have them clean. To my disbelief I noticed the there was an inch and a half gap between the top of the window and the siding. You could see the wrap they put on the house with the Ryan homes logo on before they put the siding on. My keep say that she is smell mold but could never find out from where till now. Of course Ryan homes is say the warranty is done and I have fix it myself. We paid so much money for brand new homes and still the house was not built correctly. This so unfair.
Reviewed July 23, 2023
We’ve been in our Ryan home for 14 years and we could not figure out why the bedroom and bonus room were always hot in the summer and cold in the winter. Then, while changing the filter in the ceiling, I noticed that the ceiling was very warm to the touch. That made me wonder if the ceiling had any insulation in it. Checking from the attic, I couldn’t see the part over the rooms because there was a barrier separating the attic. I cut a small hole in the ceiling and found no insulation. I contacted Ryan through their warranty website and was contacted by Tim ** of Ryan Homes within two days. Even though we were out of warranty, he came out and confirmed that there was a problem. Within two weeks Ryan Homes had fixed the problem and I couldn’t be happier. Kudos to Tim and Ryan Homes.
Reviewed July 13, 2023
I’m a realtor who currently has 3 different buyers under contract in 3 different neighborhoods with Ryan Homes. Ryan Homes does not value realtors. They are paying me next to nothing for my time. For reference I made more money listing a home for rent then what I’ll make SELLING a home with Ryan. Ryan homes is infamous among realtors. They are known as a cheap company. Agents don’t like working with them because they do not offer a good client experience and they certainly do not pay agents for their time put in.
I voiced my concerns to someone at Ryan Homes and they suggested I reach out to company head quarters. I did. Company headquarters suggested I reach out to a local division. I did. The manager I spoke with said “it’s not in their business model” to pay agents any higher. Well that’s interesting because another builder I’m working with is paying 3% off of the base cost of the home. Ryan homes isn’t even paying 1% of the base of price of a home. What a joke. I’m all for putting my clients needs above my own. However there are better quality builders that offer a better experience AND pay realtors for their time. I will not be sending clients to Ryan Homes from this point forward.
Reviewed July 7, 2023
This home-buying experience seems to be a never-ending nightmare, even though we closed in December. The buying process itself was awful because we chose to use outside financing (which was within our right to do). The second we disclosed we would not be using NVR for our mortgage, our contact with Ryan Homes, Alexandria **, became rude and unprofessional. We would receive calls from her on weekends that would consist solely of her just complaining about our chosen lender and trying to convince us to switch to NVR mortgage. The home itself is very poorly constructed and will no doubt pose ongoing issues for every year we choose to stay in this home.
The warranty department is no help either. They will dodge your calls and if you do get them to pick up the phone they will gaslight you and try to convince you there is no problem. I’m currently sitting in a home that is 80 degrees and rising with an infant, with a air conditioning unit that is 6 months old, and the warranty department claims I don’t know what I’m talking about. I will never purchase from Ryan Homes again and I am encouraging all of my friends of home-buying age to go with other builders, as Ryan clearly does not care about their reputation or customer satisfaction.
Reviewed June 28, 2023
Working with the team at Ryan Homes has being a memorable and pleasant experience. From the very first day Janis has being instrumental up on till the very last day at closing. She was always there for me to clarify any issues or questions I have have had in a timely and very polite manner. Michael ** made my dream into a reality. He kept his words and was honest and forthcoming in his deliverance at the very start of construction - very polite and knowledgeable. I looked forwards to the weekly update videos from him. Then came Matthew who was also a gem. Very great and hardworking guy. George ** wow. His relentless efforts in processing the loan can not go unnoticed. Always so very kind, polite and most of all very patient and respectful. Well just to name a few. Overall I rate my experience to be a 5 and would not hesitate to recommend anyone to this great and professional team.
Reviewed June 22, 2023
Our home is less than 4 years old and we have two leaks in our ceilings, one on the main floor and one in the basement. We were told that the plumbing was poorly installed and now, because it's very hard to get to, is costing us a lot of money in repairs. In addition, we have over 100 nail pops all over our house, causing our 3/4 of a million dollar home to look like rusted trash. Again, lots of money in repairs and paint. Also, the appliances are cheap. We have already had to replace our dishwasher and the broiling element in our non-convection oven. Yes, a $715,000 home that does not install a convection oven. But yes, already replacing appliances that are less than 4 years old.
Our siding comes off every time it's windy out and we continue to have to put it back on with specific adhesive to make sure it stays on properly. This goes for the shingles on the ceiling of our back deck as well. It falls down and I continue to have to put it back up. Lastly, our kitchen cabinets need daily (I mean daily, not an exaggeration) adjusting so the doors don't hit the one next to it. Keep a screw driver in the kitchen b/c you will need it daily. The house costs way too much for the poor quality and effort that was put into quickly building it. We have built houses before and this home by far is a huge disappointment. Save yourself the headache and money and go with a different builder. Even if they cost more on the front end, it will cost you less in the long run, with repairs.
Reviewed April 29, 2023
In Mid-April of 2023, we looked a house at a Ryan Homes development in NC. The agent for the development stated that the prices of the homes are increasing on May 1st. The development was in the first phase only had few lots available (under 20). We pick one that like and put a deposit down on the lot, which wasn't release for building. The lot we pick was going to be release on or about May 1st. When we ask for pricing on placing their homes on the lot, we notice that base price of home was $15,000 higher. The agent told us it was due to the elevation and lot. We put $5,000 down to reserve the lot, so that it would not be sold to someone else. Remember, the lot was not release and will not be release until May 1st.
On the last Friday in April, 2 days before the May 1st (May 1st was on a Monday), the Ryan Homes Agent told, "The new prices is now $10,000 higher and if you still want to place a home on that lot it would cost you an additional $10,000." Needless to say, we asked for our deposit back. We didn't sign a contract with Ryan Homes, but we did place a deposit down on lot and picked out the floor plan and amenities for that floor plan. They change the price twice on us, before May 1st and didn't seem to have any regret in doing so. I would think twice about buying Ryan Homes. There have been many bad reviews on their quality. I would give them a zero star if possible.
Reviewed April 19, 2023
Ryan Homes needs to be held accountable and FINALLY DO SOMETHING to help to correct this issue in our homes.
Reviewed April 18, 2023
My husband and I signed a Purchase Agreement with Ryan Homes in July 2022 to build what we thought was going to be our "dream home" on Lot **. We were scheduled to close on our home on Monday April 10, 2023. Construction of the home began in November 2022 and in Jan. 2022, we began to notice issues with the build. Our initial concern was standing water in the basement in Jan. 2022. The project manager, Justin **, informed us that the water was present in the basement due to the sump pump going out. He stated that a new sump pump had been installed which should remedy the issue; however, the standing water remained in the home on several dates from Jan. 2022 until April 2022.
In March 2022, we informed the sales representative, Clare B**, and the project managers, Justin and Michael **, of noticeable issues of damage to the roof. In particular, on March 25, 2023, shingles were missing off of the roof and many shingles were loose and flapping (see attached photos). We were told that "It is actually normal when it is still winter and we have a big wind like we have in the last couple of weeks." The project managers. On Monday March 27, 2023, Michael informed us that the roof had been fixed. On April 1, 2023, we noticed that once again the roof was missing shingles and the shingles were once again flapping and brought this to the attention of the project managers. We were informed this issue was fixed again.
On April 3, 2023, we had an independent inspection of the home & the inspector noted, among several other issues with the home, that there was damage to the roof. The inspector stated in his report (which was also provided to Ryan Homes) that the roof should be inspected by a qualified roofing company for further analysis regarding the damage to the roof. In the meantime, Ryan Homes claimed that they had their same roofer (Danny) come out and fix the roof and sent us a photo of Danny up on the roof looking at his phone. Following Danny's alleged repairs to the roof, the roof still showed evidence of damage.
We informed Dave ** of Ryan Homes that we intended to obtain an inspection from a qualified roofing company and our request was met with the statement that "Ryan Homes would not agree to this because the roofing company may attempt to find issues with the roof for their own financial gain." We pushed back on this stating that we had a right to have the roof inspected by a roofer prior to closing. Dave informed us that we would have a 1 year warranty on the roof and the roofer guaranteed his work for 4 years; however, he was not in agreement with a roofer coming to inspect the roof for damage. On April 7, 2023, we contacted a local roofer to come out to the home. Upon our arrival, Michael immediately went into the home and closed and locked all doors to home including the garage door. The roofer was able to stand out on the street and see evidence of damage (patchwork to the roof & bulge along the valley of the roof).
Instead of allowing us to have the roof inspected, Jennifer from Ryan Homes called and informed us that Ryan Homes decided us to mutually release us from the Purchase Agreement & would forward us all of our earnest money back. We received the earnest money back; however, according to the Purchase Agreement, we are now entitled to interest on our earnest money along with liquidated damages due to the Seller's default which we have not received to date. Please stay far away from Ryan Homes when building a home and do not buy any homes built by them as there are several complaints online about their work product, quality, and promises to fix things within the warranty period. I am thankful that we did not follow through with this deal.
Reviewed April 12, 2023
Never, ever buy from these people. Never an ounce of truth from the beginning. Owned several homes in my life and by far this is the worst and there isn't even a distant second. Promise this and that and it's the complete opposite when closing. They harass and force you to sell your existing house, only to tell you at the 11th hour they have no title to THEIR property. It is possible to end up homeless. Even bought a tent as there was a period when we almost didn't have a home thanks to these people. All you get is a lame apology, zero compensation for the chaos. The finish work is horrid. I have proof in writing on all of the above and more. Only reasonable person there was the foreman and his assistant but of course, they take instruction from mismanagement. Again, never ever buy from these people. I would choose a minus 100 star rating but it doesn't give you that option.
Reviewed March 27, 2023
Here is my awful experience in trying to buy a home at Ryan Homes: The steps that we have gone through. This is my 3rd Lot and they can't fit the house. This is a total Bait and Switch tactics from Ryan Homes. 1. Our first lot choice 68 was ruled out and we could not take that one after we had selected the Seneca with elevation C and the back porch. 2. We got lot 76 - was verified that it was okay to put Elevation C and back porch. 3. We were told that Elevation C would not fit, After we verified Raven, due to lot 68. 4. We were forced to take elevation A - (which I am not fond of) on lot 76. 5. Now the porch won't fit on lot 76 at all. Forced to take another lot. 6. Now pick a new lot 64 - retaining water in the back and dead tree (not exactly the best). 7. Now my house will not even fit on this lot either. 3 Lots later. I demand my money back - as quickly as possible.
Before contracting, NVR, Inc. t/a Ryan Homes ("NVR") determined Lot 68 would not fit the desired home. However, NVR believed Lot 76 would fit the home, and the parties entered into a Purchase Agreement on February 24 for planned construction of the Home. NVR’s engineer, upon receiving the plans, plotted the home on a plot plan and determined that the home unfortunately would not fit. On March 27, a Mutual Release agreement was executed and NVR promptly refunded the earnest money deposit in full.
Reviewed Feb. 24, 2023
I was looking to buy a townhouse in Greer, SC. The builder kept on changing the “earnest money” requirement, despite the fact their preferred lender (NVR), was going to approve the loan. The builder and the lender, only required 10% down, but the builder raised it to 15% to cover “other expenses”. If you’re considering getting a residence built by them, make sure you have a set criteria for a down payment, before you go through the lengthy loan process!
Reviewed Feb. 8, 2023
Pennsylvania. I wanted to take some time to give a well rounded review of my experience with Ryan Homes. My fiance and I made the decision to purchase a new townhome in summer '22. At first, our tour of the model home and experience with our sales rep was very positive. We were excited about our options and what we could get for our budget and location preference.
We got to pick the basics, floor, cabinets, carpets, and tile. We were very pleased with our choices. There is definitely a feeling of 'Once we have your deposit, we are moving on' but hey, that is sales for you. There were also some moments during the sales process where it was clear we were just another couple getting their houses checked off the list. But maybe naïve of me to look for a more personalized approach when you are spending 500K.
Moving more into the building process, there were definitely some delays in the original timeline we were given, but following a competitive market and Covid years, we were grateful for things to still be moving along. Our project manager, Dan, was responsive and pretty helpful in our process as well letting us visit the site and answering our questions and communicating updates as promised. Looking back, there are definitely times when I wish more information was shared, but you do not know until you know. As we approached the closing date, there was one more push back of a week, but again we wanted a completed job and were okay waiting if it meant things were fully ready. It did mean we had to pay for an extra month of storage, but Ryan Homes helped us with this expense and we are very grateful.
We were allowed to come do a walkthrough. However, I would like to suggest to Ryan Homes a much more 'thorough' walk through experience. The best way for me to explain it is like project manager stands back and looks around and sees if you find things that need to be completed or fixed i.e. missing pull out drawers in kitchen cabinets, outlets not working, and nails popping out of walls. We agreed on what we 'saw' in our 'walkthrough' because I think in any human experience it would be impossible to 'catch it all.'
Also, immediately after our walkthrough with our trusted project manager, we found out he was let go from Ryan Homes and there would be a new person on site to finish the other homes in the development. I want to make sure to say these project managers were an absolute highlight of the experience and it is extremely disheartening to hear that someone who says he will be around for things we may need was let go. We met our new project manager right after closing and he has been very helpful. I can just hope and remain optimistic that those unfinished tasks are addressed soon.
One last mention. Our move in experience. My fiancé and I decided not to get our refrigerator with Ryan Homes. Things add up extremely fast even with their pretty basic offerings so at the time, we were excited to have some choices ourselves for things like the refrigerator. We measured the space where it will go and made a purchase.
On the day of move in our refrigerator arrived only for the delivery folks not to be able to even get it onto the first landing of the bottom level. We also had to remove our banisters after living there one day so they could attempt to bring the refrigerator upstairs only to find out that was not going to help. I share this to say, make sure your project manager is very transparent about spacing i.e. just because an appliance would fit in its proper space does not mean that it will be possible to get it into your home.
Our plan is to remove a piece of our deck, rent a forklift for $600 and bring it over the deck. I share this so folks can be prepared and think of these things during a time when so much is going on and you may not be prepared for these situations. I look forward to memories in our new home and hope for an experience moving forward where the promises we were shared are upheld. Thank you.
Reviewed Jan. 21, 2023
On 03-01-2022 we entered into a contract with Ryan Homes on a new build in Indigo Bay development in South Carolina estimated to be completed 10-15-2022. Our deposit was approximately $59,000 (Fifty-nine thousand dollars). After numerous delays and material issues the home was nearing completion mid December this year. On Sunday 12-11-2022 we visited the property to check on the progress of some of the deficiencies we alerted to the current project manager. Inside the attic above where our 4 year old daughter's bedroom was to be we heard a bubbling sound coming from the new HVAC unit. Water was actively splashing out of the emergency pan and onto the surrounding wood and insulation. I photographed and videoed the incident and immediately notified both the PM and sales agent via phone text message and email so that they could prevent further damage.
Our daughter has diagnosed asthma which can be severe at times. We have had to rush her to the emergency room on several occasions for breathing difficulty which was attributed to mold found in our previous residence. After an emotional conversation we agreed we were not willing take a chance of having mold in a brand new home due to water coming from a brand new but faulty HVAC unit. Ryan homes was notified of our decision. Several conversations took place between Ryan Homes reps and ourselves. They promised to fix the problem, had an HVAC company out to look at the unit and stated they had the area tested for moisture which was now in the normal range. We explained that despite those fixes we were too afraid to continue with the home.
We signed the mutual release and Ryan Homes/NVR kept the entire $59,000. They did not even offer a partial refund. A company that made almost 9 billion in revenue in 2021 did not even offer to give us something back so that we could continue our home search. Any parent who has experienced a child that can't breath being rushed to an ER would walk away from this purchase. Ryan Homes uses the poorest quality materials in the construction of these homes. The appliances are not new and may be refurbished.
Reviewed Jan. 11, 2023
We were concerned about the supply chain issues that everyone was having, so we asked the sales person explicitly and we were told that “Ryan Homes does not have supply chain issues because we buy all of our supplies in advance.” LIE: our home delivery was delayed well over four months and they used the excuse of supply chain issues. They even try to sugarcoat that we got upgraded floors because the supplier ran out. I thought you bought everything ahead of time?
We wanted to lock in our interest rates early because we knew the Fed would increase rates. The sales person again explicitly told us that “NVR will offer you a rate lock for free once approved “ LIE: the rate lock was not free. The “free” part was that it could be added to the closing costs. What world do they live in where that is the definition of free? In addition, the lock in rate was only good for six months from the delivery date which no one told us. This cost us almost a 2% increase in rate because the Fed raised the rates just as we suspected. Which now ultimately cost us thousands of dollars more.
Ryan homes told us customer service was their number priority. LIE: this was the absolute worst lie we were told. Laughable really. Once we signed our contract and they took our down payment, POOF, the customer service disappeared! It was as if we were just a check mark on their commission check list. I had to send multiple aggressively worded emails just to get any sort of response. I also sent multiple emails requesting to be contacted by a director, SVP, or anyone that was in charge of managing the awful salesperson. No one ever contacted me! Not one senior person ever reached out to me! THEY JUST DIDN’T CARE. All we ever wanted was just real and honest responses instead of the months of lip service.
Next, here are some of the ignorant responses they gave us for their delays: War in Ukraine. The salesperson literally blamed the war in Ukraine for the delay of our home delivery. Unfortunately, this caught her in the act of another lie. When we signed the contract, we were very clear that we needed delivery in August. She was well aware of this and found us a home that “would” be delivered in August. We signed in February 2022, and starting in March of 2022, the delays and delivery date started to get pushed immediately. When she told us in August 2022 that the delay in delivery was due to a mechanical part (that was supposed to have already been delivered in November 2021 from Ukraine) she ALREADY knew the home could not be built and move in ready by August at the time of signing. Then she had the nerve to blame it on the war that started in April of 2022! Shame on her!!
We both were renting two separate apartments and kept asking for a delivery date because we needed to know what to do with our lease extensions. Her response to us saving money during the delays was “Well you would be paying rent anyway so it evens out”. It’s not just the rent. We had to extend both of our leases to short term leases, which in the real world is usually 3x the cost of a year’s lease. Then instead, we decided to move things to storage. Trucks, boxes, time off work, movers, etc all cost money. We were paying 3x the rent, month to month, while waiting for the delivery of our house because they refused to give use a date. PLEASE stop using this line with your buyers. It is out of touch, rude and just plain ignorant on your part. We did ask for financial compensation and they offered us very little. Yet online, they were offering to pay full closing costs for new buyers. See how much they care after you sign?
So not to be a complete negative Nancy, here is a silver lining to the whole process. The construction team and PM were the only ones with any real information and the only ones who were willing to communicate with us. The circle app was great, and the response time from the PM and his team was absolutely superb. They were the most honest group of the bunch, even when they had bad news to deliver, but at least they had the b*lls to tell us.
Reviewed Dec. 6, 2022
Never buy home with Ryan Homes. They lie about everything. It’s just been a week my house was handed over to me. But, I see issues everywhere in the house. Dry wall keeps cracking, stairs baseboards not attached properly. Cracks everywhere for the stairs baseboards. They missed to install design window at front elevation. Plant is missing in the backyard. Garage drywall has holes everywhere. No one is answering my calls or neither responding to my warranty requests. Whenever I call them it reached voicemail. They don’t even respond to text messages. One of the persons from warranty request says it’s a one time request to work on drywall cracks which will be done by end of the warranty period. How about my elevation design window. That is missing. My entire house look is gone because of their poor workmanship. Now, the house looks like a crap. It looks like a small kid's toy. Never ever buy house with Ryan Homes.
Reviewed Nov. 22, 2022
I closed on my new construction in January, customer service from the sales side of things was great. That's where the good ends. In May I reported some moisture noticed in the main floor half bath to the warranty dept, plumbers came and said it was dry and to keep an eye on it because "they were not authorized" to break into the wall if there was no water. Fast forward to August and there is water running along the grout on the floor tiles, from the half bath and into the living room. Plumbers were sent, the toilet and the sink have been removed, the walls have been stripped, the faucet in the patio has been repaired (the actual pipes to it were not connected inside the walls), the floor tiles have been cut into, a leak detection person came in, a remediation company was sent in, and I could go on.
I have called the warranty dept 14 times since early September, and not one person has returned my call. I don't know if they actually found the leak yet, I don't know if there is mold in my house, I don't know when this is going to end. My family members and I are having to change work schedules to be present for all of this mess, put up with loud machines (80 decibels, I found a site to measure it) left in the house for weeks, and live through the dust, mud and grime, and the smell of humidity. The little bit that I do know of what's going on, has come from the plumbers and the remediation people. Ryan Homes has, not only not explained anything, they haven't even shown their face around my house. One of the supervisors said he would call me right back after a meeting he was going into, that was 19 days ago. I still haven't heard back.
Reviewed Nov. 17, 2022
I purchased the home a few months ago, when they give you the key, it's a nightmare to get warranty items fixed. I have a pantry that gets very hot, I submitted a warranty claim, warranty guy Kevin said his manager said nothing can be done. I asked to speak with him supervisor, Mike called and said "nothing can be done". Food is being stored in the pantry and the heat will cause the food to not last long and Ryan Home or any of their field personnel is not will or even try to resolve the problem.
Reviewed Nov. 13, 2022
Note: our house is only a year and a half old. The house has a turret which is nice to look at but the engineering fails supporting heavy rain. Water accumulates in the valley and drips down into walls and electric. Ryan "fixed" the leak once but now claims every subsequent time an Act of God. We had a roofing company examine our most recent episode and said the replacement of shingles does not address the root cause - the design routes rain into a small area. Their recommendation is to spread out the roof line to allow a more natural direction for rain to travel toward the gutters. The roof repair, electrical fix, drywall replacement and painting will cost over $5,000. Horrible customer service and support of a faulty product sold.
Reviewed Oct. 4, 2022
After reading so many BAD reviews I thought it would be nice to tell you my experience with Ryan Homes in DeLand Florida. Our build went PERFECT and I mean perfect. So many people had issues with delays and getting materials. Not us. We looked at every builder in central Florida, every model and every floor plan. We researched for 6 months. Our only mistake was not contracting sooner because by the time we decided the price had gone up 10K. We contracted 2/2022, picked our lot (it was dirt) and was closed DONE 8/2022. Ryan Homes did everything they said they would do and more. The communication was the best, my project manager Mike was AWESOME.
We just went through hurricane IAN and the house stood up just fine. We didn't lose power, not a shingle blew off and we didn't flood. What impressed me the most was we were told the Project Managers would be off from that Wednesday until the following Monday because of the storm. The day of the storm (we got hit at night) and the day after who did I see and talk to? The Project Manager. They were concerned. For the record our home is block, hurricane proof windows. I think up to 140 mph winds? I love my new home and the area it's in. In my book Ryan Homes builds a great product here in FLORIDA.
Reviewed Oct. 4, 2022
We bought a new home from Ryan Homes in Mcdonald PA, and the posts on the porch didn't line up, it's visible by eye, one posts is 3 inches from edge, and the other posts is 5 inches from edge, and I requested warranty service to fix this problem, and they get back to me is this is under their tolerance...and they won't fix it, they can't even built a straight line, how suppose they can build your ideal home!
Reviewed Oct. 3, 2022
I am writing this before closing, if they see these reviews, so they may know there is unhappy customers out there. I would like to caution anyone considering doing business with these people. My experience has been excruciating to say the least! They throw their customer service out the window once you sign their contract!
I advise anyone considering engaging them, to have their contract proofread by a professional, either a lawyer or realtor. Thank me later! Do not fall into the trap of sitting with their salesperson to go over the contract, where she explains to you what is in the contract, her promises on what they will deliver may not necessarily be documented. When they fail to deliver according to your discussion and their word, she will refer to that contract and refuse in your face that she ever made commitments. In my case, we discussed the date by which they should have completed building my house, October 20th.
In light of that date, she gave me a two-month window period. In her contract she had a 3-month window period starting August ending October. She never specified October 20th! Asking her how long was her window period supposed to be she now says Aug to Oct, but that’s 3 months not two, for it to be two months and spanning Aug to Oct there has to be a date in October where this window terminates which then spans two month period from Aug to Oct like Aug 21th to Oct 20th (2-months!). This will cost me a lot more in accommodation and storage costs.Another thing they are not flexible, should you wish for adjustments during construction! I requested additional electric outlets. These could easily be accommodated when working with any good company, but they refused. There is no structural adjustment there. Not to mention I was willing to pay.
The project manager does not accommodate questions. He was just rude to me. I didn’t feel free to ask him anything. All he wants is to lecture you like a kid. He had the nerve to tell me that ‘...this is not a negotiation, I tell you how thing are going to happen…’ Like it’s a donation or a gift! Man, this is a paid service, I earned every right to say something about how things are going.
Reviewed Aug. 27, 2022
I am writing to provide a complaint of a poorly constructed home by Ryan Homes, NVR Inc. resulting in improper and negligent roofing installation causing loose and missing shingles. My family purchased a new construction home from Ryan Homes/NVR in December 2016. Since then, we have experience substantial construction nightmares from poorly installed cabinets to electrical and plumbing issues to the most recent issue loose and/or missing shingles from our roof. On August 15, 2002, I contacted my home warranty to request their assistance with water coming from the ceiling of one of my bedrooms during a storm. When my home was inspected by my insurance company, they identified various loose and missing shingles from the roof due to poor installation during the home construction.
Furthermore, they confirmed that a six-year-old home should not have loose or missing shingles unless there was a natural disaster of 100 miles per hour winds which we have not experienced in Maryland during the six years my family has lived in our home. After conducting research, my situation is not unique. In fact, according to the Maryland Office of the Attorney General, “Ryan Homes had the highest number of homebuilder complaints of any single builder in the three years since 2016.” My home construction was at the time of this identified findings report and clearly supports Ryan Homes' negligence in building safe and quality built homes. The poorly constructed home has caused financial hardship and stress for my family who recently located from Baltimore County to Carroll County. We are mortified and stressed that a home that cost well over $500,000 has experienced this level of construction nightmares over the last six years.
Reviewed Aug. 8, 2022
Over Priced. They do not have any recreation. Like the pool, Tennis court, Kids Play Area etc. But they are priced around 400 For mid size town home -with nothing in it. Anything that we ask for is additional. Cheap quality for the base model of the house.
Reviewed Aug. 1, 2022
LEAKING PIPES in less than 2 months! There are FOUR (4) MAJOR cracks on the wall above my fireplace as well. Ryan Homes provides only one maintenance repair free of charge. Now I am forced to request the repair and risks any future repairs being paid out of pocket. The only alternative is to have mold in my ceiling from the leaking pipe and that is not an option.
I have only been in my new home just over 60 days. There are so many issues with this new construction, which defeats the purpose of building a new construction. I have cried so many times. The project manager should have been more meticulous in lieu of meeting an assembly deadline. THIS ENTIRE PROCESS WAS A NIGHTMARE. Ryan Homes refused to work with me as a current military reservist attempting to reschedule the construction date as I was anticipating my active duty military orders. If you want your dream home, please choose another builder. Please read all reviews. I took a chance and sadly I regret it every day.
Reviewed July 20, 2022
Would Love to talk to the owner and tell them what a cheaply built home they build. They don’t even finish the garage, put drywall up and fire tape, that’s it! My dishwasher is broke and I have to call GE. They won’t even come check it, I just moved in 2 days ago and what a mistake I made, I have found so many things wrong I’m ready to call an attorney. The door stoppers are just screws with no rubber tips so scratches on the doors. One phone outlet in whole house. Landscaping is supposed to be included, so far all I have are weeds growing in my yard and they are about 6 inches tall. All I can say is it was the worst mistake I’ve ever made buying a home. They take no pride in their building a home!!! Be aware before you buy from them!!
Reviewed July 17, 2022
We had a home built in Mitchell Ranch South. We’ve been experiencing plumbing issues for the full year that we’ve been in the home. We’ve spent thousands of our own dollars to snake or plumbing because it backs up every month or so. Only to be told that nothing is wrong. Trying to get in touch with the warranty company is almost impossible. It almost seems like they’re waiting us out until the year is over and we don’t have warranty left. We hired our own plumber who took a video and showed where the blockage was. Again only to be told that that wasn’t the problem. We’ve tried contacting the project manager to no avail. We’ve also tried to call the warranty manager several times and he never responds to us. We have numerous text messages back-and-forth about the problem again to no avail. So here we sit again waiting for the plumber to come to try to fix the problem again.
Before we moved in the house we had flooding in front of the house, and all they did was fill it with dirt and said the problem was fixed. We have also found out that other homes in the development have had the same problem. One home had sewage flooding the house. We have sewage coming out of the shower drain and the sink in the master bedroom now or master bedroom and bathroom smell like sewage. You would think when you buy a new home you wouldn’t have these problems and if you do that a reputable company would correct the problem instead of ignoring the people they took the money from. It’s also funny that we were the last house to be finished and it really seemed like they wanted to get out and not come back.
Reviewed June 26, 2022
We requested several finishes be redone as per our 1 year warranty. The caulk throughout the whole townhouse was cracked. The women sent to do this work made it look worse now than before. The quality of paint they use is also terrible. It’s like chalk and cannot be washed. We also submit a request for our driveway to be fixed as it is cracked in several spots but as of this review nobody has come to address it.
Ryan Homes Company Information
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- Ryan Homes
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