Ryan Homes Reviews

She also said that if we close before the year ends in Dec we could possibly get homestead exemption for 2020 so of course the payment will be less with this as well which is not true, you have to go through a whole year in the house. Which I thought to be the case, but I trusted the sales person who has expertise in this stuff. I don’t. SO, we give our 2,500 good faith dep and a loan officer calls the next day. We voice our concerns with her as well about the payment being a certain amount. She also doesn’t see a problem. A couple more days later we give 500 more dollars. A couple of weeks go by and we haven’t heard from the loan department after we had submitted everything. We reach out to them and they said they said we were on the list to call. They gave us our official conditional approval which was higher than what we expected payment wise.

We asked that same night for a revision on the loan type. To this day we haven’t heard back from them. Which we didn’t expect a new loan offer right then but an email, a call, a text would have been sufficient advising they were looking into it. A couple of days later, my husband goes into the sales office and says we want to cancel. It was a Friday evening, sales rep advises him that her manager will call him early next week and she was going to see what happened with the loan department cause she thinks they could be more creative and doesn’t understand why it jumped up in payment. We never heard from the manager or from the sales rep. That Wednesday, my husband text the salesperson and said we haven’t heard from anyone. She didn’t say much except they are keeping the deposit and they have 60k in the lot already....

NOTHING HAS BEEN DONE SINCE WE SIGNED. In fact, another person had that lot right before us but they had to back out because he lost his job per the sales agent! Soooo they own the lot already. They are out nothing!! The other two houses beside “our” lot have been getting worked on so our lot had a dumpster and such on it for a few weeks. Point is nothing was done. It was an open area. The follow up between start to now has been lackluster. They manipulated the situation to receive our good faith deposit. We had to re sign our lease in our house 7/31 and for no one to get back to us it forced us to sign another 12 months or we would have been stuck going month to month and paying 200 a more a month for nothing. Which we were going to do if owning this house was at the end of tunnel.

But since we didn’t hear back regarding the loan type revision or from the sales manager we had to make the decision to sign again. My husband also asked for the salesperson manager's info. She has yet to text him back.... which was 4 days ago although she text him to say we weren’t getting our deposit back. (Update: She text the manager's email and advised he has no ph number.... yea, ok! ) The two stars are for the lot. It was beautiful. But please Read about Ryan Homes and NVR on google if you are having any doubt. Please do that. Don’t trust the person who is going to tell you what you want to hear cause at the end of the day they only care about the sale. There are a lot of issues online about the construction.

I plan to share this experience with over 300 RE/MAX agents I work with. I am not the only realtor agent who has experienced this. There have been at least a dozen agents I know who have also been unethically and illegally pushed away from their clients. Ryan Homes buys the buyers with their incentives and non compliant RESPA practices. Ryan Homes has a duty to inquire if a buyer has a Realtor. They are not doing so - they are dangling the upgrades and cash incentives instead. When the new construction market slows Ryan Homes will be begging realtors to bring their clients to their sites.

Here are the things that have gone wrong since we moved in October 2015.

1. There was a crack in our master bath Jacuzzi tub that couldn’t originally be seen with the naked eye. The first time we filled it, it leaked into the ceiling and recessed lighting in the kitchen. They had to replace the tub and the ceiling. They still did something wrong because it leaked twice more when it was revealed that the shower drain was not put in properly.

2. Several walls and floors are bowed or crooked. We discovered this while hanging paintings. The hardwood is CHEAP even though we paid MORE for this particular type. Several spots are already chipped, worn, or scraped.

3. My favorite. Basically our finished basement turned into a rainforest. I went downstairs to check something in our storage room and there was water raining down from the vents and ceiling! Most of our belongings that were stored were ruined! These idiots didn’t have ventilation in the trunk line or proper working vents either. Our HVAC was completely messed up too. We got mold on parts of the ceiling and walls which also had to be replaced. During this fix, we noticed the cheap paint that was used for the walls and ceiling when the pencil markings stating “no bueno” appeared on the ceiling. No bueno indeed.

4. Our front bedrooms are not properly insulated, which is something Ryan Homes “prides” themselves on. They are too cold in the winter and too warm in the summer.

5. Worst landscaping I’ve ever seen. It’s basically grass thrown on top of clay and rock. It’s almost impossible to put anything in the ground. It took us several attempts and a great landscaper to grow proper grass. We also removed a tree that they planted too close to the house that would have eventually grown into our foundation and messed it up.

6. Over a month ago during the county inspection, they found that a pipe in our front yard was cracked and needed to be replaced. My husband forbade then to come onto our property without him and demanded that they put the proper grass back in place after they tore up our yard. When they dig into our yard not only did they cut our internet cable “by accident” but it was discovered that the original pipe was installed crooked and running UP hill. This is why the toilet water in our basement always seemed to turn our toilet brown. They were supposed to fix our lawn the same week that they fixed the pipe... yeah over one month later and it’s crappy work. We are still in contact with Ryan about fixing it.

7. Several spots in the tile in our morning room and kitchen creak already. I wouldn’t be surprised if we fall through the floor soon.

8. We are finally replacing the carpet in our upstairs bedrooms with laminate (better price too!) and both our master bedroom and one spare room had big divets! It cost us extra money to have the guys pour concrete to level it out before they could even lay the flooring. So basically Ryan Homes figured they didn't have to lay proper flooring because the carpet would hide it.

I’m sure we will continue to have more problems as time goes on but we cannot wait to move out of here. The homes are NOT worth the money and the neighborhood is filled with a bunch of stuck up, nosey, “offended by everything” people and unfortunately the homes are so close together that you are forced to see them whenever you step outside. Do NOT trust Ryan Homes.

I didn’t notice because we built a deck and had chairs that were kinda blocking my sight. There was so many framing issues with windows crooked, walls not even and light switches upside down. The big master bedroom & bonus room has one vent for air which makes these rooms impossible to cool. Our air conditioner that was too small for our house; was placed right next to the back door making it so hard to hear when sitting on my deck. Everyone else around me has theirs on the side of the house. The sales rep caught me at a bad timing because my appendix had ruptured but he brought the papers to the hospital for me to sign. I should’ve looked at other builders and checked them out first. I won’t even go into the awful job of landscaping they did. Please take my advice and look for a better builder.

The paint job was sloppy, and there were all kinds of cosmetic issues everywhere (nails sticking out of handrails, scratches in bathtub, wobbly handrails, bad grout work, scratches in my cabinets, missing doorknobs, sealing issues, tacks sticking out of carpet, loose fixtures under the kitchen island, etc. etc.... I could go on and on). The quality of the paint they use is awful. If you barely touch the wall you'll still mark it up. When I gave poor feedback on the customer service survey I got attitude back from the project manager (even though most of the feedback I gave him at the time was good, which I wish I could take back now).

They planned construction poorly in our neighborhood (started on the inside and worked their way out...?) so construction is often blocking my way out of my neighborhood. They don't clean up after themselves well at all; I'm constantly finding trash in my driveway or yard, and I now have nail #2 stuck in my tire (from my neighborhood... Nail #4 if you count the ones I got from my brother's Ryan Homes neighborhood). My stairs already creak, and I have a "lump" in my kitchen floor and wobbly floor boards that I've been told nothing can be done about. Salespeople don't always tell the full truth and are obviously just in it for the sales. My brother's experiences have been worse. I really can't recommend Ryan Homes as a builder to anyone.

Spring rolled around and I reached out again and was told they have no control over it. It is up to the developer they used for this project. I didn’t buy a home from some no named third party developer, I bought a home from Ryan Homes. It’s now months later and the paving has still not been done. Ryan Homes refuses to take any responsibility or accountability to take care of this. The only answer they have is it’s up to the developer and they don’t have an update. I spoke to the county yesterday to issue a complaint as well as to my attorney. I am hoping some action will be taken soon. Steer clear of Ryan Homes. Their Customer Service is horrible, they have no accountability for their product and obviously don’t care about their brand.

Finally, I reached out to the plumbing company listed on the list myself and begged the people to just have a look. They did and replaced the entire bath fixtures as they were substandard and were leaking water already within 1 month of construction. Since then I have reached out to the warranty team and customer service team to come look at the water damage and repair my ceiling but all I get is indifference and extremely unprofessional attitude from the people working. Do not buy Ryan home houses. Never. It is not just the project manager and the sales team but the entire service is substandard and there is no customer service even with a warranty.

Every time we needed to sign these change orders ASAP but it took Ryan Homes office weeks to sign these change orders. Now it is July before ground is broken. Keep in mind we live in California and all communication is via email and infrequently by phone. Not to mention we are having to sell our home and try to coordinate both so we are not having to live in a hotel or family for an extended length of time.

Well the first couple of weeks in September more delays and now we are having to put all our belongings in storage and live with our family. Okay we think the house is going to be built with some quality and we can do this. Then a couple more delays and finally get the date to be able to move and close escrow. We were given a promise date so we have our belongings scheduled to arrive the day after escrow closes and we plan our drive across the the country from California to Ohio. We rent an AIRBNB for a week so we can close escrow, do our final walk through, purchase a refrigerator and washer and dryer.

We arrive the Saturday before escrow was to close. We wire our downpayment to our lender and do our final walkthrough on a Monday. House is very pretty but our siding is not completed, paint on the outside not completed, there is a huge pile of gravel in the front yard which has not been graded. We are told the gravel will be removed before the close of escrow but due to the weather painting and siding will have to wait until the weather is not freezing.

Okay we say we can wait for our paint, siding, and grading and drains and sod to be done. So escrow is supposed to close on the 15th of November. Well guess what the appraiser has not been able to do the appraisal because every time he came our home the week before it was not completed and when he went to the sales office it was closed and was unable to get any response from Ryan Homes to be able to see another home completed like ours which caused another delay in closing escrow.

Now our moving company is due to arrive on the 16th of November and escrow has not closed. Of course Ryan Homes refused to allow the movers to put our belongings in the garage telling us to rent a trailer and put it in the front of the house to put our belongings in. Oh and on Friday afternoon we had scheduled our refrigerator and washer and dryer to be delivered. Tons of phone calls later from our lender and us escrow closes Friday at 12 o’clock. Okay so we sign all the paperwork and rush over to our new house for the appliances to be delivered only to walk in and smell gas. The oven is leaking gas, the gravel in the front yard has not been removed only spread around the front yard.

We called the construction manager regarding the gas leak and are told they are unable to do anything until Monday. Now this is the week before Thanksgiving. So nice the gas is shut off at the oven until following Monday. And are told the gravel will be removed when the weather is better. Fast forward, dishwasher falls out of the cabinet surprise it is not bolted down, the microwave is dented, cabinet trim not nailed as a result falls off, roof leaking which that was fixed in a timely manner. It took until the first of the year to have the microwave replaced.

Fast forward now we have been here 6 months the gravel is still in our front yard, the siding has been delivered a couple weeks ago but is sitting on our driveway in the rain in boxes. The drains have not been put in and heaven only knows when we might get the sod we were promised. It is now May and our home is not yet completed as we have watched other homes being built with their siding applied in the snow.

Would I recommend anyone on purchasing a Ryan Home only if you want the run around. Or want a home that is completed in a timely manner. This process started April 2018 and it is now May 2019 and we have already made 5 house payments on a home that is yet to be completed. Needless to say we are very disappointed and frustrated with this process. And if we knew what we were walking into we would have bought a home with someone else.

On 4/25/19 a Ryan Homes representative came out to the house and repeated everything I had done the day before and told me someone should be out soon. On 4/26/19 I called Ryan Homes customer service and explained no one has come out to the house and I didn’t understand the hold up. I was told they have 2 days to respond to the ticket. 2 days and still a no show. Saturday I called customer service and they were closed. I called again Monday morning around 7:15am and the lady was surprised that no one came out. She said she would put another ticket in to the company. Still all day no call. I called Ryan Homes customer service again this afternoon 4/29/19 because now it been 5 days.

I explained to the gentleman on the phone my issue and he told me it was no longer Ryan Homes issue and it was my responsibility to call the company. He was rude and had a terrible attitude. I told him I didn’t buy the unit from the company. I bought this house from Ryan Homes and I need someone to call me or come fix it. I paid $300K for a new home and Ryan Homes can’t stand by their product. I am a very unhappy and unsatisfied customer with Ryan Homes. It’s unbelievable that I have had to call 5 times about this same unit and called 6 times for this one issue concerning this same unit. Ryan Homes need to stand by their product and by the companies they hire to put their equipment in these homes. I am pissed to say the least and will come out then. Very unsatisfied customer.

We we ended up paying almost $275000 for a $220,000 home by the time they added in all their 3rd party fees. What a scam. The hilarious part is, the buyer's agreement states you can't have a lawyer change anything. They're protected 100%. Buyer beware! The house is crap, built like a shed with crap material. They're 200 percent idiots when it comes to building. They gave us the wrong elevation and forgot our fireplace. Really, truly, they don't deserve any stars, but one star is as low as this review thing goes.

After my closing, I went back to my home and found a few other issues and I even took the pictures and sent the project manager and he still didn't respond. This is supposed to be a brand new home but the finishing on this home is terrible and it is really disappointing that the Project Manager is not taking on his responsibilities. I always wanted to hire an inspector to do walkthrough with me but they kept telling me that it wasn't necessary since this is a brand new home. Additionally, I was given the wrong keys to my house. The keys do not open my front door and I have to enter my house only through the garage door.

Let me explain what had to be done starting at the street. OUTSIDE: Driveway was terrible, had to be literally ripped out and replaced. Garage door panels dented from workers backing their truck to close to the house (I was there daily because I could not trust any “workers” Ryan had). The yard is a complete mess. Had to fight for a drain in the backyard because there was a pond of standing water. My house was never grounded electrically outside, I had to do it even after reminding them dozens of times and how the heck did it pass inspection?? Every window is not caulked, gap in every one. INSIDE starting with the garage, the walls are so bad. Some joints have zero mud. The new garage floor is all scratched up.

Ryan Homes upper management called me about my bad review and wanted to come see for himself. Of course he was very arrogant and thought nothing was wrong. I almost threw him out. There’s your reason right there why Ryan is the worst. You lead by example and if your bosses are clowns then why would your workers be any good?

My HOA and the city was on their butt the entire time to finish work they started. So to finish up, floors -walls - ceilings etc everywhere needed work. They hire the absolute cheapest labor they can find. Even the doors had handles falling off! I can’t name one thing that went correctly. BEWARE! RYAN IS THE BIGGEST RAT COMPANY EVER! Everyone had the SAME experience!! I’m a big believer in Karma.

There are 97 holes in the walls above the cabinets, proving they have no idea how to hang cabinets or where the studs are. Took 7 months to have them come back and finish painting. 1 coat of contractor white is all they sprayed, and they sprayed it everywhere. Had to pay a second paint team to finish the job. The interior doors are bent, probably from being left out in the weather for the 3+ months. They spent building 16 houses on my street at one time. The crews that build don’t speak English, don’t want to talk to you, and will not show up on time ever. When they do show up they park on the curb/grass and leave their mess when they are finished.

No professionalism or courtesy. One team used my garbage can to clean out their truck. The can was on the side of my house! Trash littered up my driveway and around my yard. Complete disrespect. Whenever you call them they place you on hold, pass you around, don’t call you back, or say it’s not their fault. Would not recommend to anyone. This is the worst company I have ever dealt with. And their product shows all of their faults in about 3-6 months.

We struggled with them to replace the wood flooring and soaked sub-floor. Drywall a year later had nail pops where moisture was in the drywall and dried by dehumidifier. We had a crew come fix all nail holes but it still is terrible with cracks in walls. Door jam has black mold on inside. Floor upstairs squeaks. They tried four times to fix but still squeaks. Gaps in mortar in bricks. Vinyl siding is wavy. My email ** if you have any more questions about Ryan Homes.

13 years later the misery lives on. We have had to replace one of two AC compressors, replace the propane gas fired furnace, replace the microwave, the dishwasher, several hardwood floorboards and entire front door and frame to eliminate the terrible drafts and had landscapers redo the yard. To make matters worse, my wife wanted an "all siding exterior". Ryan told us we HAD to have have a stone facade around the front door. Initially, when the siding people came they put up siding everywhere except around the front door which was left bare for the stone mason. I told the bldg. mgr we wanted siding everywhere. He finally complied and the following week, the entire house had siding.

A week later, I returned to see that the siding around the door had been taken down and replaced with stone. The house cosmetically is beautiful, but like so much in today's image-driven culture, the underneath foundation of the house was horrible - they cut corners everywhere - low-grade windows, no lights in closets, cheap crap shelving and every appliance was the cheapest grade available. We have, by spending over $100,000, made the home very nice by installing proper appliances, having carpenters in to fix all the problems and replaced the cheap 8-foot wide aluminum garage doors with high r-value 9 footers and adding a screen porch.

We had more bumps in the road between everything but I'll just hit the main issues or we will be here forever! The day we move in, our basement window started leaking and ended up flooding our basement...turns out the window wasn't sealed properly, and the window well wasn't bolted to the wall so water came pouring in. (Faulty construction and they even admitted it.) Our new finished basement was now soaked and being torn up for the 1st time. One wall had to have the drywall completely replaced and the whole carpet in the basement replaced as well. Our basement was torn up for the first two weeks of us living here. I still don't think the window is fixed 100% but they say it's the way it should be.

At that time we also found out that the house had been treated for mold before we bought/settled. We were not informed about this at all. About a month later we see black mold on the ceiling of the basement in a few different places. So at this point our basement is being torn up for the 2nd time in less than 3 month of us living here. Come to find out the mold that we found wasn't even related to the water leaking issue...so here is the second faulty construction issue in our NEW HOME. We ended up getting a 3rd party company to come and address the mold issue because our confidence we completely gone at this point. There was another issue as to how Ryan Homes wanted to fix the mold issue compare to what the company said should be done. I don't think Ryan Homes knows how to fix mold issues and should not even try. They should have gotten someone from the start that specializes in mold.

This is our home... This is where we live and breathe and want to start a family. Who can start a family in a house that has had mold twice now within the first 5 month of it even being a home. We have had other issues but nothing as big as what I have just talked about. Things like feeling air coming through a few of our windows, or the walls being thinner than our last home that was over 30 years old...for as much as we paid and were told that this would be a tightly sealed home and much less noise because it's new and this and that, I can't explain how much we are disappointed and really don't want to be here anymore.

Our sales consultant repeatedly misspoke (and I have 223 saved text messages for proof) yet Ryan Homes won’t support anything because it wasn’t on my “contract” - yet I have it in writing via text. They fired the sales consultant halfway through our build - so you know - that fixed the problem???‍♀️. How about Ryan Homes make things right with your customers who just dropped $358,000 on a home bought from you!?!

All of the nail pops that were fixed have popped out again. The ceiling is separating from the walls and drywall is cracking and falling constantly. I will need to hire a contractor to come and fix all of the cracks and holes in my ceiling and in my walls. It's horrendous to have this much expense on a newly constructed home. I even pointed out to the project manager about a wall that was bowed and he said that there was nothing to be done. That is just unacceptable. There are smaller issues like electrical wall plates that are crooked. Toilet holder in the master bathroom is crooked. The first floor stairs trim is coming apart from the wall. It's a disgrace. I would never recommend this builder. They build cheap and fast...and that's what you get.

Literally. He told me that Ryan Homes told him to block me and that the Sheriff in the neighborhood and the cops are in their pocket and that the State Trooper (ie my Neighbor) wants me out of his neighborhood. He told me he won't back his street sweeper for me because it is dirty there. I have a video where him and an employee from Suffern are talking about kicking my **. And I was filming them to their faces and they didn't care. He told me Ryan Homes is a multi-billion dollar company and good luck to take them on. I figured to avoid confrontation I would pull my car to the curb. The bald guy YGD called the State Trooper and waited 30 minutes knocking on my door until a local cop came and gave me a ticket for being 12" off the curb and I was parked on my driveway anyways. Ridiculous.

I am completely isolated here! I have had the police at my house 7 times. I had a bald angry man (2nd encounter of YGD landscaping employee/owner) follow me to my house, get out of his truck and threaten me at my doorstep. He told me I don't want any of him because he knew somehow that I have a bad back. I can only blame this information being relayed by Jordan **. Once again I have pictures and films. The bald guy has MMC land management and its employees several times have had them drive to my house at 10 at night and pull into my driveway. They will leave equipment to directly block me and leave it for 21 days like last time. No one else is being treated this way. I have begged Ryan Homes supervisor Jordan ** (Who begged me daily for a "10" and he never replied nor helped) and Brad of Pittsburgh Ryan Homes, Marion Estates.

I called corporate and was told though! He told me they don't have a police force or army. NO KIDDING. But they do own that property and they are still subcontracting. Someone has to take accountability. It has got so bad that I must hire a detective for personal protection as I have been followed leaving my house and threatened at Gas Stations and forced off the road. And when I take the picture it is of a Ryan Homes sub contractor. I have all the pics and videos including a video where the cops are there and the bald jerk was taunting me in front of the cop telling me I'm not a man and harassing me, while the cop was there. While a cop was there.

The issues are with Rattling Windows, Squeaking Floors, Improper Doors installations, Very Thin Walls (we can hear everything while sitting in the family room or any other room for the matter of fact what the kids/family is talking/walking in their rooms on the 2nd level or vise-versa). The paint job is so pathetic that it’s flashing everywhere in the house. The Hardwood Floor stays uneven & very noisy. The design flaws are just overlooked by saying that it looks nice esthetically!!

The prefabricated kitchen/bathroom cabinets doors stay chipping color. Every woodwork has rough edges & improper finishing. Wooden beading in Kitchen fell twice & once it fell on my wife's head while she was cooking!! The service calls take more than 20 days to be attended & even when they come to fix it, they take at least 3-4 times to fix the issues completely.

Don’t buy with Ryan Homes at Bentley Park at all!! SAVE YOUR MONEY & TIME, look elsewhere!! I was warned by a friend of mine who had bought a house from Ryan Homes in Virginia and he too faced similar issues, which got so bad that he ended up selling it. I wish I would have heard him & not bought this Horribly build crap for almost $700k.

After 6 visits in 6 weeks (and staying home from work), they finally figured out I had a pipe under my kitchen floor that was cracked. So, another day home from work for them to jackhammer my floor up. The person doing the concrete repairs mixed the concrete in the house. There were no barriers put up beforehand as I was told there would be. I had dust throughout my house and all over my new furniture. They patched the vinyl floor because after weeks of pleading with them to offer a credit of some sort for the siding error they finally agreed to a partial flooring upgrade. It’s been going on a month since the flooring was supposedly ordered. They were supposed to call me two weeks ago to set up installation. I can’t get anyone to respond to my emails or request for calls. I expressed my concerns and had zero response. Crickets.

Additionally, I have tried to reach someone from the acting HOA and have had no such luck. The neighborhood looks like crap. The weeds are out of control, the trash enclosure is disgusting (I wouldn’t be surprised if we ended up with rats), you are supposed to get approval for a patio but only the good Lord knows where it gets submitted. They don’t care. I will probably never get my flooring upgrade and I’ll be stuck with the crappy patch job of the cheap vinyl flooring.

The drywall and painting looks like an amateur did it. I’ve already had them out once to fix the multiple places I had already noticed. They gave us about a 12 x 12 step out of our back door...geez, thanks. I told them it looks like scratches were on my countertop and they just disagreed with me. I had a sinkhole at my front walkway that my niece stepped into. It took them multiple reminders to fix it. My neighbor now has one too. It’s quite scary. If this is how it is 3 months in, how will it be a year from now??? Chalk this one up to lesson learned!!! They do not care. Period.

Basically everything Ashley said in the first meeting was crap. Then the house starts to be build and you really see how poor quality everything is. We found issues the day we moved in. The paint on the walls is more of a primer so your walls will mark and scuff the second you touch them. Have fun trying to get a yard, it's been months and we still haven't had topsoil and grass seed to be put in. It is a poorly run building process and a terrible sales staff with crap finished products. Our neighbor's roof was leaking so bad it caved in... Building a brand new home should mean no home issues but we have no yard, cracked sidewalks, a crap looking driveway, a broken dishwasher, and no one has done anything about it. Go to a different home builder. They push this survey and tell you to give them a great score on everything while you have a broken dishwasher that still needs fixed. I promise you will regret Ryan Homes.

We contacted Brandon of Ryan Homes and after 3 attempts to get a return call he finally came out. His answer, "sod does not have a warranty". Ok I get that but the sod is dead, it was never alive. We paid a considerable amount for dead sod. That is very shady business. I would understand it if the sod had turned green and we neglected it but it never rooted, never turned green... just dead. So now we have to pay all over again to get quality sod. I wish had listened to the people who told me that Ryan Homes uses cheap, inferior materials. Such a disappointment.

As someone else said in a previous review. They are wonderful when you are building but as soon as you sign the papers, move in and start discovering the many issues, they are done with you. They do not stand behind their work. Also, don’t get the hardwood floors, we are having major issues there as well and since those are under warranty we are attempting to resolve that. 3 months so far on floors and again nothing has been done. My advice would be to use a more professional builder that stands behind their name and work. Very disappointed in Ryan Homes.

Their attitude is appalling to say the least. Corporate puppet on the phone was practically taunting us into doing something legally. He stated "do what you have to do". Goodness knows what other issues will surface in the coming years? Who knows but it will re-occur in another area of the foundation! The entire property was never graded correctly; and I have no idea how Painesville City "inspectors" (that's a joke) ever signed off on this shoddy work (property tax greed I'll bet). I'm quite sure I won't be the only house with these same issues in the Liberty Greens community; as all the other homes were probably built just as badly. What can one expect I guess from a system that slaps up a home in 3 months? We were pure novices when we bought this home in 2006; and if we could go back we'd run for the hills away from Ryan Homes!

You people with positive reviews can say whatever you like. You're the lucky ones. Your contractors probably gave a crap about their work. Ours DIDN'T; and we're paying the price for that 11 years later before our basement floods! We're not going to just lie down and let this go. Plenty construction defect lawyers out there will take this case. STAY AWAY FROM RYAN HOMES!! YOU'VE BEEN WARNED! Read the negative reviews and believe them! Their customer service stinks!! Enough said.

The Ryan Rep assured me that there wasn’t going to be a problem. Once I moved in the repair items started adding up. One of those concerns was the noise between the floors of the piggyback condo. The PM told me that I was hearing the noise because the neighbor didn’t have any furniture for the noise to bounce off. That should have been my red flag right there. Also, I’ve complained countless times about the AC not cooling upstairs. My bill in April was $209.00. They couldn’t find anything wrong and told me to close the vents on lower level to push air upstairs.

I complained again and when a tech checked it yesterday it was 2.3 low on Freon. Why couldn’t this have been tested and diagnosed the last few times the HVAC came out? I feel that Ryan home told me anything to sell this condo and get the row of condos on a build schedule. Deceitful on their end and I’m not sure how they get away with it. I would advise anyone against from buying a Ryan home. A sale is just a sale to them and then they move on looking for their next victim. All $$$$ to them and making their fat bonus check. No care or worry for the consumer. This was my first home buying experience and I’m truly disappointed. It’s suppose to be a great experience and that it was not!

We have about a dozen shingles gone off the back side of the roof. We have had about 6 weeks of warm weather now and we are still waiting on final grade to be done to the yard and sod put down. We have downspouts laid across the sidewalks that still need to be buried, stair rails were loose and wobbly (I repaired because I did not want somebody getting hurt). All the exterior trim needs to be painted. We have turned in all the required paperwork about everything that needs repaired and the only thing done is the disposal now works. This is not our first new build but it will be our last one from Ryan Homes. The service department sucks and the corporate office starts dodging your phone calls. This place is nothing more than a high dollar piece of junk.

Do not enter into a contract without asking for incentive if you don’t have your own realtor with you. The sales office will need to pay 3% to your realtor. Or, ask them to pay the 3% to you if you don’t use one. Please be mindful that whatever you have seem in the Ryan Homes' model house, the standard of the finishing product is at least 50% lower than the model house. There is no quality control. When I found issue, they said, “I can’t catch all the mistakes,” or “It is covered under Warranty, you don’t have to worry about it.” In the end, nothing get fixed. So, do NOT have a high expectation of your home, or you will be disappointed, just like I am. We found leaking from the roof into my drywall. I saw paint pilled out from the wall. They said they will check. It is been three weeks, it is still in process to check!

It is recommended to not close until they fixed all of your issues. I demanded them to fix all of my issues prior to the closing. Instead, Ryan Homes was threatening me if I don’t close on the closing day, they are going to charge me 1% of the penalty. So, 3 weeks after closing, nothing is fixed. What a joke. Ryan Homes has poor quality control in general. Especially, Ryan Homes has zero quality control on its contractors, at least on TAC. TAC installed our hardwood floor, countertop, cabinet, carpet. They not only damaged the hardwood floor and cabinet, but also installed a two different color carpet in a same room!!! They were hoping that I am color blind and I can’t see the difference.

The hardwood floor. We spent thousands to upgrade the floor. Just FYI, it will be BETTER TO DO THE FLOOR YOURSELF. After the hardwood floor was installed, there was no protection for the floor. Instead, they put all the trash, paint, appliance directly on the floor. When I entered the house, I felt that the floor is at least 5 months old for the new house. I also found that the hardwood floor in the kitchen area was flood by water. The floorboards are damaged. Contacted Ryan Homes, they said that the damaged floorboards were the designed in that way! Ryan Homes said they will replace that piece of board!!! The senior project manager neither admit that they did a good job on the floor nor take responsibly of the issue.

Cabinet. They dent all of my Upgraded Cabinet!!! They even used different paint to touch up lots cabinet and hoped that was okay. I recommend to check your cabinet inch by inch. 10. The countertop. They installed a countertop with a huge dent/, and filled the dent with some product to make it even with DIFFERENT COLOR!!!

If you absolutely have to buy, do your own quality control since Ryan Homes has ZERO quality control. Visit your place at least once a week. Make sure hire your inspector for every stage of the house since Ryan Homes CANNOT BE TRUSTED. DO NOT UPGRADE anything. It will be way much cheaper and better quality if you do it by yourself. Take the closing incentive and refinance with different company.

Our concerns were always addressed and handled. All in all we had the same goal in mind and we worked together to accomplish just that. The contractor touched based every Monday and Friday, and if something big came up, we received a call in between that. Our home was a fast track home, meaning it was the last lot in the area, plus we were renting and tried to line up our lease ending with the closing on our Ryan home. The contractor (Jarrett) and NVR Mortgage made it happen. We locked in rates lower than any one else could offer.

We weighed the fact that Ryan Homes builds 10's of thousands of homes a year and yet there were only 100 or so complaints as a positive. Plus the complaints, if they had any merit, could've easily been handled. We will recommend Ryan Homes more specifically, Fort Scott, to ANYONE looking for a builder, especially because production builders allow you to narrow down options rather than drowning in options like a custom build. Can I also top this off with saying the Sales Representative dropped off a beautiful patio plant as a housewarming gift? I hope anyone who weeds through the negative can find this positive comment and feel secure in choosing Ryan Homes.

Ronnie refused to denied the loan and said it was my decision not to move forward with their program. Even if we attempted to increase the cost of the home to cover some of the closing cost we would still be short. I again demonstrated this to Ronnie and he refused to deny the loan. Note other items a buyer should be reviewed is the mortgage insurance (MI). This was higher with NVR financing with a standard conventional loan. NVR MI was $207.00 and another lender monthly total was $142.00.

Another option was to buy out of the MI for $8,740.57 and competitor was $6651.00. A $2089.57 cost difference. My point with this data is buyer should be aware of their unethical practice of Ryan and NVR Financing being lured in with bait of $5000.00 closing help. Seems to be predatory lending practices to me when you force a client to go with your lending institution for closing help and not have a competitive product. I asked the President of NVR to call me and may update my above comments.

The furnace and air conditioning unit are not big enough for the house (per an HVAC installer). Door jambs are not straight. To fix it, I have to remove the entire door jamb. This is on bedrooms and bathrooms. Lazy Susan in the kitchen was installed so it is sticking out from the cabinets. The last home owners just never took the time to get it fixed. It is the originals holes, so it has always been off. My advice: never buy a used Ryan home without doing a very very thorough inspection.

And... they are keeping my $9600 deposit. Janet, sales rep, referred me to Hasan, mtg broker, who ‘could get anyone financed.’ I needed a bank statement loan vs conventional loan. 6 months later, and daily ignoring my texts, calls and emails, the mtg broker starts to work on my loan less than 2 weeks before closing. Impossible, right? Right. Janet repeatedly told me that I’d get approved for a loan — not to worry. My realtor was present for most conversations with Janet. The mtg co demanded repeatedly, over and over, that I pay off this and that, which I did, until finally they required me to pay/settle a charged-off loan of 10 years ago. So I diligently pursue the task of trying to settle this account. After talking with the attorney firm about the settlement, I was advised to leave it alone. The end result would have been a $90,000 loan repayment for an original loan that was 34,000.

The real bite is this. The mtg broker offered me a 5 or 7-year arm. If I had settled and hence reopened that debt, there would have been no way to refi the arm and I would have gone into default losing my 15% downpayment, all of my $ investment and the property. Ryan Homes contract says that if the home buyer honestly does everything possible to get the mtg, then at their discretion, they may return your deposit. So after many phone calls, emails, text messages, no return anything from anyone involved in this entire transaction from Ryan Homes. The other reviews are accurate. The salespeople are desperate, the co has no ethics or morals. I think this whole deal was a scam from the beginning. What a nightmare it’s been. The mental stress, the $ expenses ie. temp living, storage units, all adds up. Please take the reviews seriously.

At 1 year mark, we will come back and fix anything that is broken. Now we are being told stuff differently. For everything we are being told that it is not covered under warranty. The SOD was installed 3 weeks after we moved in and 2 days before freeze. I am trying to think of anything good with Ryan Homes and the more I think, the poorer things come to my mind. I can go on and on without stopping. Completely disappointed. My suggestion to anyone looking for a new home – DO NOT BUY RYAN HOMES without reading the fine print and then have everything in writing.

The floors and walls are pretty thin - no insulation between rooms so you can hear every time someone plugs something into the walls. The air return in the kitchen is really loud. You can hear the water trickle down the pipes from the second floor because the pipes aren't insulated. If you get the chance, definitely insist on insulating the pipes behind the walls on the main floor. Best part about living in a Ryan community - really nice neighbors so far, many with young families like our own.

The loan process is the same anywhere: You will be asked to complete forms and send proof of your income, savings deposits, etc. Then a few months down the road you will be asked to resend the same forms. It is a headache, but part of the process. Ask questions and know what interest you can and want to afford. You may be able to buy down the points.

The sales process was easy, of course the salesperson is nice (they would not put a nasty sales person as your first contact), Mine was Jill. She walked us through the process and showed explained what to expect and was there through the entire process. The building then starts: You are assigned a building inspector (Mine was Jordan), He again walked through the process and timeline step by step. You then go home and wait for the house to be built. My suggestion is to visit the house often, after all there are many homes being built and many errors can occur along the way that are easier to fix while they are in the process. That is what I did and I caught a few things that I was not pleased with (no vent for the stove) and the supervisor had it corrected.

My only complaint is with the two by fours that they used in the building of my home. True they are covered by drywall, but it is the fact that I know they are there that bothers me. About twenty five percent of the two by fours looked like a rat chewed them up. I brought that to the supervisor's attention and he indicated that this is standard for builders. I looked at many of their other homes and it was not the case in them. I also had a problem with the drywall in the ceiling appeared to be sagging, but they fixed that.

Overall it is a great house, no problems so far (one month) and the supervisor, salespeople, and mortgage company delivered what they promised (except the two by fours that should have been used in a bomb fire). They would have a five but for them they have a 3.5 which I rounded up. If you are not a strong person who has the time to do your homework and patience to wait while the house is built and repaired then a new home may not be for you, go used and spend thirty grand having it remodeled (which will be worse).

I’m not sure how this was not noticed by Ryan Homes or the 3rd party if they are going over everything in such detail they claim to. There is a huge gash in drywall they painted over in our stairwell which went unnoticed by us because it is a very high stairwell, but again, not sure how they missed it. Before we moved in I specifically asked about getting a refrigerator up the stairs as they are narrow (townhome) and the project manager looked at me like I was stupid and said it would not be an issue, which was a complete lie. It was a huge issue. It did not fit (even after picking a smaller fridge than they said would fit) and had to have the drywall and stairwell destroyed (after paying painters because no one wants the standard white all over their house) which Ryan Homes said they would “fix”.

They argued that they would not paint back the color we just had paid thousands of dollars to have our house painted to (we had the paint to have them use) and wanted to fix it by painting their standard color over my grey in patches, which would have looked horrible and I would have to pay my painter to come back out to fix. After fighting they finally agreed to paint one coat of my color. The wooden stairs were beat up from shoving the fridge up, which they fixed by the same wood color crayon, leaving the gashes in the wood.

A couple months after moving in we lost our internet connection, come to find out Ryan Homes cut a cord during construction of the units across the street, and now we have 12 units with ugly orange wires all leading out our garages and Ryan Homes claims it is our internet providers’ (two separate companies) problem, even though we had the wire buried at one point and both internet providers have said they are happy to rebury the wire, once it is fixed. Not what I would expect out of a nearly $400k Home. These are just a couple examples, I have many many more. They push really hard for you to complete a survey as soon as you close which is when they act like they want to help and then once you complete it they do not care at all. I will never buy from them again and strongly urge others not to too.

After about a year of living here, in our laundry room, I noticed a wet ceiling! Upon inspection we were told that the builders decided not to wrap the AC Duct in the framework that leads into the living room as well, our entire ceiling had to be removed and replaced in the laundry room and a portion of the LR Duct had to be replaced. The granite had to be buffed, in which the company failed to finish the work leaving one side of my granite dull and needing repair. We had so many repairs that the entire Fox Ridge Staff refuses to talk to us, answer our calls because they build crap and I assume get sick of people complaining.

Advice for new builds check all doors, frames of doors, tile work, granite, baseboards. All listed were defects and we still have those in our home. The maintenance department is a JOKE, the staff is not nice and now we are dealing with a lot of rude homeowners that want this to be a party neighborhood, bad lawn care, eyesores within the subdivision. There are cars parked all along the streets, there are homes that have more than family living in them. Sheds put in front of your eyes with no style. If we would have known that this was the lower standard of living we would have never built here.

Every time I see a new person in the business office I want to warn them of what they are getting into buying one of these cheap overpriced homes. Behind these home closer to the road, the Homeowners will not even clear the land that does belong to Ryan, but once again they will not do their job. There are ATV and dirt bikes that race through the neighborhood in the warm months. Dogs that are Allowed to bark on a continual basis 10 ft from your bedroom, and so much more. There is a new builder in town, however, these homes will cost you they are running about 110.00 per sq.ft.

I asked if we could do something different to at least heat the house. I was told they could hook the drainage pipes to the main pipe to go to the sewer but it wasn't up to code and they wouldn't do it. The technician told me that the builder put the wrong type of furnace for an attic install. I went and did some investigating before purchasing a new unit and to my surprise, over 13 people in my neighborhood are experiencing the same problem. I have contacted Ryan Homes and they told me it's not their policy to reimburse me for the new furnace. I let them know it was a design flaw but no word. We are in the process of finding out what we, as homeowners in Autumn Oaks, Brentwood, TN can do to have new furnaces put in.

That wasn't the case. It was chaos. So things got missed. I contacted Ryan Homes on multiple occasions to try and get the issues that were unfixed resolved, but they would not make any more repairs. Keep in mind, the house is around $350K and it had been a little over 1 year. I was amazed they didn't stand behind their product. I have seen other things in the home and am concerned there might be a structural issue. I would never buy another Ryan Home only because they do NOT stand behind their product.

We also opted for the highest grade of appliances so we were astounded by getting an electric stove with the old fashioned coil rings. I didn't know that they were still being made. We expected to get a solid ceramic cooktop. The refrigerator is the old fashioned top freezer, nothing special. The outside of the front door was painted when the temperature was below freezing so the paint didn't dry, it froze and looks all speckled and cracked and must be repainted or the door replaced. The cross white trim piece that we paid extra for has not yet been installed above the garage. In their Orientation write up it says that Ryan will supply a Dehumidifier in the basement. We don't have one.

When the vinyl siding was installed the workers got mud and dirt all over the outside siding and wood trim pieces. They had days of good temperature after that to pressure wash the house but waited until the freezing temperatures arrived to tell us that now it's too late to do it because of the weather! We know that we have 1 year to get all this corrected but so far this has not been a pleasant experience. I most likely missed mentioning some other items but this is Christmas day and I am now going to try and enjoy the Holiday.

If you are surprised that you need to pay more for stone over formica or hardwood over vinyl then you should not be purchasing a home. Go back to square one, research what you want and the ramifications, and then take on the task. One thing we were surprised about is that you need to buy your own refrigerator, washer, and dryer. Not a big deal and it's nice that the cost of these is not included in an interest-bearing mortgage but something important to point out when reading through the reviews of people complaining that their refrigerators and washers are broken and leaking within a year... not Ryan's issue! No home is perfect and no home site is perfect. Owning a home comes with costs both for unforeseeable maintenance and for easily planned maintenance. I think that most purchasers below did not plan appropriately and over-extended themselves and were left in an uncomfortable position post-closing.

The other scenario/explanation for the poor reviews is that the Ryan team in their area was sub-par. I get this; construction can vary widely across the country. The team in Rochester (Victor) is top notch so my experience had a high trajectory from the onset. Perhaps that makes my review location-based and location-specific but I hope it helps regardless. My wife and I decided to relocate from the greater-NYC area to Rochester NY to raise our family. We did not want to move into a house and do renovations; we wanted to build new. With one-year-old twin girls this was a no brainer and we were fortunate enough to have the option. Ryan Homes allowed us to do that.

Ryan Homes is not a "dream home builder" in the context of what MOST people might think. Ryan Homes does not have infinite options for finishes, they are not there to walk you through the site every other day, they do not store your items while building, it costs money to make changes after you give your approvals and say go, and they do not build decks, pools, and waterfall landscapes... If they did you would not be able to afford them. Ryan Homes is not your personal builder; you are buying a finished home from them that you gave a lot of input on. The dream is that the homes are new, quality builds, and you get to dictate a lot of custom items. The homes are move in ready and at the end of the day you have a brand new home. Hopefully you spent the time considering your options and you did it right. My wife and I did it right and we cannot wait to start our lives in the home.

The process for us has been incredibly smooth. Ryan has home building down to a science. From plot selection, to home selection, to finish selection, to coordination, to the final product we have not once felt overwhelmed or left behind. Confused? Sure. Worried we made the right choices? Of course! Our sales contact and Project Manager have been exceptional. So have the different sub-contractors that we met with. I cannot speak highly enough of them. They are personable, knowledgeable, always reachable, and endearing. Ryan has affiliated Mortgage and Insurance Companies. We went with the mortgage company but not the insurance so that we could bundle with our auto. There has NEVER been a shortage of information presented to us, every question has been answered, and we have never once felt duped or tricked into something. Big thanks to Ryan Homes.

Lie #1: I asked Mandy ** if the home was North facing as the compass on the marketing map in the office displayed a North facing direction for lot **. I was told the compass was incorrect. I found that odd but understand things get printed incorrectly. To my amazement and after signing paperwork I discovered the home WAS North facing in some capacity (NW).

Lie #2: I was set up with Guardian to make additions to the home such as a security system, surround sound systems etc and asked prior to signing if the addition of any items through Guardian would increase my downpayment. I was told "No" and that any additions would only increase my monthly mortgage amount by $5.00. Lisa ** provided me with this information. I met with Mandy ** on Monday, 10/2 and was told Lisa was not in a position to state this as she has "nothing to do" with the monetary side of the home purchase. I was dumbfounded since everything is in writing and yet no one wanted to admit this is not an ok practice. This caused me to be trapped with additions I would not have purchased had Ms. ** been honest about the increase in down payment. Ryan Homes attempted to fix this issue by refunding the amount I added through Guardian but it was not without attitude from Mandy **.

Lie #3: I specifically told Mandy ** and NVR Mortgage that I would need the entire month of December in order to complete the line items NVR requested to approve the loan. During signing I was told that would be no problem. I stopped by on Thursday 9/21 to show my friends the model homes and Mandy asked if I was ready for my closing date (12/29). I was shocked at this question since we were so far in advance and Mandy also looked confused and started typing on her CPU to confirm the closing date. I left without getting an answer to this odd transaction between us. Fast forward to Friday, 9/29 as I am dropping off $1300 in certified funds to Mandy and at this time I was told my closing date is in Nov or 2nd week in Dec. When I stated my contract reads 12/29 Mandy's dismissive comment was "well the contract reads on or before".

I thought this was quite rude as I CLEARLY stated I could not close prior to 12/29 and now that I am locked in a contract things are starting to change. On Monday, 10/2 Mandy's tone changed while my agent was with me and she stated "the contract says 12/29 so we will honor that". That was a convenient change all of a sudden since she had no problem telling me on or BEFORE 12/29 just the Friday before 10/2.

Issue #1 - Jeff ** with NVR Mortgage was sent a detailed email on 9/14 providing NVR with a schedule of pay off dates and asking him to confirm the amount to bring to closing. His reply was "thanks for the update". I had to follow-up/chase Jeff ** by emailing/calling 3 additional times before being answered. The excuse was "sorry I was on my iPhone and didn't read the email all the way". This is a poor excuse in my opinion.

Issue #2 - Mandy ** is a complete bully and did not appear to want to let me out of my contract. She kept using psychological verbiage such as "we are building you a $229000 home", "we took your $500 (as if this money meant nothing) and started building you a home". This home would've been built whether my name was on the contract or not. She also stated she had 2 other people she could sell this home to and I wonder why she doesn't just do that instead of bullying me into this home.

I wrote this review to protect anyone interested in purchasing a Ryan Home. Bring a buyers agent with you as these people are not on your side and change tone once the contract is signed. BEWARE! My first home purchase has ended in stress, anxiety, and a potential loss of $6800+ as they do not want to admit responsibility for the grievances they have caused me.

Put it this way. Your house and everything it was built with is only considered their problem for 10 months. After that you are screwed. I built my home and moved in December 2013, I SOLD THIS HOUSE!! Once I get the radon issue solved, and pay to have a medication system install at my expense, I will never look back. I will never build a RYAN HOME AGAIN, Do yourself a favor and shop around, pay a little extra if necessary because price is not quality in the case.

After two more attempts of this, we requested to have them replace the granite as it was an obvious defect. We have had granite in our last two houses and they never stained. Ryan Homes refused to replace the granite. It is unfortunate, but our overall experience has been terrible and I will never recommend to any that they purchase a Ryan Homes.

If I could give less stars I would. We have presented two competitor quotes with much lower rates to no avail with NVR. They bait you with closing cost assistance and then charge you via points in order for them to lower your rate. Notice I did not say match because we have been informed that they do not do so. Seems to be predatory lending practices to me when you force a client to go with your lending institution, with no other options, refuse to give competitive quotes and bring additional money to the table for closing.

This is only the beginning, we haven't even discussed the false promises of delivering our house on time and expecting us to cover the costs of temporary housing, moving twice and storage fees. Sounds like our Ryan home is far more expensive than what we thought. Oh did I mention that's it's almost impossible to get your mortgage representative on the phone, or that it took them a week to get us an over inflated spreadsheet with financial scenarios that seem to only benefit NVR.

Our entire extended family got to see first hand the quality they produce that Christmas. We had a water leak above one of the bedrooms on the second floor just after the plumbing warranty expired, that was a loose vent stack, the connectors were not even hand tightened. The master bath is not heated or cooled. 17000 dollar addition was not worth it at all, Its at the end of the line so it's literally 15 degrees colder in there during the winter months, than in the bedroom it’s attached to.

Our neighbors who built the same model have the same problem. Is that how they get an energy star rating. I should not have to use a space heater to make my 17000 dollar bathroom usable. Btw if you don't want square white tile that bath cost 25000 for the first step up that gives a choice of tile color. If there were lemon laws, they would not be in business. Please don't build with this company, if you do you will regret it for the rest of your life. In my opinion, all the folks working for this company should be arrested for fraud and locked up with big Bubba to treat them like they treated their customers. Bent them over and... well you know.

At my 1st appointment I told the Mortgage lady that I didn't know anything about mortgages so I really wanted her to keep me informed and educate me every step of the way; to be brutally honest I asked her to explain things to me like I was a child, and she agreed. She asked me a few questions, gathered some information, and said "we'll go with a 5/1 ARM because it'll get you the best possible rate with the lowest down-payment which is what you told me your concerns were." I knew what 5/1 meant, but that was about it so I asked her what other options there were. She didn't explain any options, she talked 'at' me and 'over' me and talked in jargon so honestly it was intimidating.

The following weeks were met by me emailing & leaving her repeated messages with little to no response, and when she did reply she never answered the question I had asked. She would take 5-7 days to reply, was inconsiderate, uncaring, and frankly did not verbally disclose the requirements of the product she sold me. After I complained to my sales rep, I was told that the mortgage rep was actually the office manager, so basically there was no one to complain to. Great; nervous first time homebuyer with a non responsive lender who honestly wouldn't know "customer service" from a hole in the ground.

At least the processor was really nice, she lifted some weight off of me by being overly empathetic and patient and explaining every step of processing along the way. Well, come to find out after doing some research on my loan, the lender put me in a product with MIP which cannot be removed for the entire life of the loan but she NEVER disclosed that to me. Also I didn't realize I was in a FHA product (not that I would've known what that meant at the time). That seems like unfair lending practices. Just based on the research I did since getting the loan, I was familiar with PMI which can be removed once the loan reaches 80% of the value of the home... but PennyMac (who purchased my loan) assured me that my loan has MIP which never goes away. So I'm stuck in this high payment for the life of my loan unless I refi.

The funny thing is, everyone I've spoken to including other Ryan Homes employees AND other people who purchased townhomes in my subdivision ALL had similar experiences with her. Yet no one does anything about it? I thought mortgage lending was the most highly regulated areas of finance, especially when it comes to Fair Lending and Truth in Disclosure processes. This was my 1st time buying a home, and the WORST customer experience of my entire life. It's disgraceful that the office "Manager" who should be setting the example for other employees can get away with giving such bad service to so many people on one of the biggest decisions of their lives. RIDICULOUS.

Of course we met back after 10 days to finalize our choices and it's been nothing but a headache from here on out. So many papers you have to give NVR and you can't make any changes after your 14 day app which is pretty crazy when you're a first time home owner. We didn't know what was more important to add. We have never done this before, well we decided we really wanted to add the morning room after the 14 day app, well they gave us a very hard time about adding it but they finally did. There were options we are just now finding out about that we didn't know before and we can't change anything. Then we were told our build date would be July 3rd and we would meet our PM at the end of June for our production meeting which we were very excited about because July 3rd is our wedding anniversary and my uncle who lives in Washington is coming up to see the start of our build and we only see him once a year with him living so far.

Also we found this out on my husband's birthday so it just felt meant to be. Well then when we asked about the production meeting they said, "Well we don't even have a build date yet". WHAT!!! What do you mean? When we forwarded the email they sent us that stated our production meeting and the build date of July 3rd they told us they moved our date and are building other houses before us. All these horrible reviews I have been reading is really making me feel uncomfortable and we are really thinking of backing out. At this point I rather lose 3,000 than 331,000 and having a whole lot of issues when we move in.

My husband and I are freaking out. There are things we still would like to add and we can't on top of being 60,000 dollars over budget already. They charge 3,495 to have wood floor on your stairs and then upcharge you for the wood so you're really getting charged twice. We upgraded to Level C carpet and it's still horrible quality and not very many choices to choose from, also we choose real hard wood floors for the whole downstairs and I'm nervous of them getting scratched and ruined after we have spent so much for them and had to get a color we really didn't want because there were once again not very many choices. I'm sorry but I think people should have more time to pick their things out for their dream home than 14 days. It's ok for them to change things on you without your knowledge but when you ask to change something they want to charge you 750 dollars extra and give you a hard time about changing it.

I can't believe all this and we haven't even broken ground yet. I just want to back out and this point and wish my Realtor would have been way more helpful. I'm hoping we can back out or at least this not be the worst mistake of our lives. We are young and our children mean the world to us. I would hate for their new home to become a nightmare instead of a dream come true. This whole experience has just made me sick and the way they treat their customers is horrible and then to lure you into using NVR on top of all the other crap. I am just over all of this. I would recommend for people to look other places than to give Ryan Homes a chance. Run while you still can. It's nothing but horror stories about this company. You would think they would change something after all of this.

Honestly - do not use this builder for your home. If there were lemon laws for new homes, as there are for new cars, for sure Ryan Homes would be liable long after their warranty expires. It's just heartbreaking to see a young couple, who put everything they had into building a beautiful new home, have to deal with one problem after another. Ryan Homes should be ashamed of the shoddy workmanship their crews perform. DO NOT even CONSIDER using Ryan Homes to build your dream.

The Mortgage division is the worst I have deal with in my life (have dealt with at least 6 - bought 4 homes and 2 refi's before). These are complete rude, unprofessional (they do not even know how to prepare disclosure documents even after I pointed out to them several times to correct the many, many mistakes on these documents), they postponed my closing date because they fail to follow up.

The title services is even the worst. They will quote you the title fees well ahead of closing date so that you stay with them then three days before closing they will try to rip you off. Try to bring this up with them they will try and put you in bad light for their own mistakes. To sum it up, they try to bully you, stand your ground firm and be prepared to walk away. Do not give them a large amount of deposit because your will compromise your own leverage to negotiate with them. IF you can stay away from them!

In June of 2016 we had the roof replaced. The roofing contractor said the reason the roof failed was, it wasn't properly vented (the ridge vent was compressed) and there wasn't enough fasteners to hold the shingles in place and poor workmanship. It was done on the cheap too, 15 year shingles. The contractor said he sees it all the time with Ryan Homes.

It doesn't end there, we have windows that are hard to see out of because the seals have failed. The list gets longer. We had the tile in the master bath fail. Again poor workmanship, not enough grout between the tiles. We had water getting behind the tiles and we ended up with what is called, "dogleg damage". The contractor who did the bathroom said, he sees this all the time. It's like a broken record. We now have a new shower in the master bath. We have also had to replace a pressure tank on the water system. All of these things are expensive!!! This house is only six years old. It's very frustrating when the builder won't even back up their product.

I have had countless bad experiences with Ryan from the financing process to the vendors that they have partnered with. I feel that once you have purchased your home from them, they have no regard for you. The representatives are unprofessional and rude. I will never purchase a Ryan or NVR home again and to note, I will encourage my future homeowner friends and family not to purchase from Ryan or any of their companies. It's a disgrace! They harp on their customer service and hound you to death to submit post settlement surveys on your experience with them, hands down horrible and I am dissatisfied!

Once I moved into my home, I noticed the shoddiness of the construction. Drywall cracking, cabinet pieces falling off, and my exterior window cracked. I have submitted a request to have repairs done and I get an automated response that someone from the Ryan Homes extended warranty customer service team will be in touch within 24-48 hours from when the request was submitted. It has been over 7 days. But hey, I should expect this because the customer service I received when I was purchasing my home was crappy so why should it change after they have already collected my money? I cannot wait to get some equity in this home and sell it because that it was I will be doing immediately. Purchase at your own risk!

There isn't a level wall in the whole house. They are either bowed or crooked. The concrete foundation cracked in the garage, kitchen and front porch two days after it was poured and they refuse to fix it. Said it was normal for concrete to crack. If so, not 2 days after being poured. The drywall installed in my garage is pathetic. The sheets don't even meet where butted up against each other. The tape is peeling off and it is just, overall, sloppy work. I think they pick up their workmen off a street corner and put them on a job site with no training. It shows in the end product. As far as NVR goes I would never go through the mortgage process with them ever again. They are as crooked as Ryan Homes since they are one and the same! I am only writing this review to let unsuspecting buyers beware of Ryan Homes and save them a lot of suffering and sleepless nights.

They were simply slipped into each other and not even glued or sealed to prevent them from separating. In order to fix this shoddy work, my entire yard is being dug up (the pipe is buried 8 ft under near the house and goes to 13 ft. under to the street), my sidewalk steps will need to be cut off, my lamp post will need removed and my new landscaping is going to be destroyed (I just paid $3,000 this past summer to have my entire front and side of the house landscaped). They are concerned that my driveway will sink because every time they dig soil out, the ground falls into the hole and the pipe runs along the side of my driveway.

This repair, due to Ryan's shoddy work, is costing me $11,000 just for the plumbing. It will cost more once I have to replace all of the landscaping, light post and cement steps. Hopefully, my driveway will not cave in. If anyone knows of any recourse I may have, I would be very grateful. What is interesting is that the Ryan Project Manager who was in charge of building our development lives across the street from me. However, I'm being told by many that I don't have a case because it's past the warranty period. I'm sick to my stomach.

Honestly I don't even think our home is up to codes since we have so many issues. Although I have a TON of complaints, I'll stick to one for now - our HVAC unit. We have lived in our home for just over a year now. When they first installed our HVAC unit, they installed it wrong (upside down is what the HVAC company said), so therefore, we were not receiving any heat for over two weeks in the middle of winter!! So they got that fixed. Then six months later, the AC barrel (whatever that is) broke. Called HVAC people again, and they told me that it shouldn't be a big deal and they would just go grab one off of another unit. Well... here's the kicker, get a phone call from the HVAC people and they have to order the part because my unit has been discontinued 2 YEARS AGO!! What?!?! We freaking built a new home and they installed a 2 year old unit in our house!! Seriously!!

So no AC for another 2 weeks, oh and did I mention that it was now the dead of summer with outside temperatures in the high 90's!! We ended up purchasing a window unit for the time being since it was so miserably hot!! Now fast forward to this past week (late December), and we happen to notice that the front of the house seems super cold. We call the HVAC people again, wait a week, and then finally they show up. The guy goes under the crawl space and finds out that they never wired up the dampers to the front of the house!! So that means we haven't been getting AC or Heat to the front part of our house.

SERIOUSLY! So let me sum this up... They installed a 2 year old unit to a brand new house, installed it upside down, and forgot to wire the dampers so part of the house was not receiving AC or heat. So please explain to me what the home inspector actually did!! Just BS. So if you must purchase your Ryan Home, then do yourself a favor and hire an outside inspector to make sure everything is working properly.

The question is this: Has anyone had a problem with NVR/Ryan adjusting the sale price to the appraisal price? Right now there is no other funds to give these people as I have been drained down not from the company but from life circumstances that just happened such as 2 car accidents within 10 weeks of each other by my son and wife. Or does anyone have any idea of how much this house would appraise for with the VA??

We have already seen 5 or 6 new problems that show the quality of work and now needs fixing. There are already pending cabinet door replacement (that were promised soon after settlement) that are not done in more than 5 weeks after moving in. I have told my agent to not suggest Ryan Homes to any her new clients already.

My roof leaked and ruined the paint in my bathroom. Again, they said my less than 2 year old roof was out of warranty. After many many phone calls I at least got the company who did the roof to come look at it. The repairman said the original work was done improperly. I am left with the expense of repainting my bathroom. This is not what you expect in a house that is less than 2 years old. My chandelier failed after 13 months, but again, I was left with the bill.

These "warranties" allow them to get away with shoddy work because the homeowner does not catch them in time, or the thing breaks slightly after the warranty. In the latter case, the things that are breaking would be expected to last A LOT longer than their warranties. For example, if I got just a new roof put on my house, I would NEVER expect it to fail in less than 2 years. But Ryan hides behind the sheer number of things that are in a house and then leaves people to pay the bills even when Ryan did not put it in correctly. I called today to say the light was never connected to the ceiling but the man was dismissive and rude and just say, "You have been in your house for x years!"

During the course of about 3 hours, I felt the agent constantly reminded us that "Ryan Homes is the 4th largest home builder in the US" and in lack of better words, that Ryan Homes did not need my business. I understand that may be true, but that is not the approach I would have taken. I am a seasoned sales account manager for the #1 IT company in the WORLD and I would never make a client feel like we don't need their business. I am very successful in my career and have never found that making a client feel like I didn't need or want their business earned me any business at all.

The agent was very knowledgeable and towards the end I felt like they were doing a great job answering my questions and showing me around, but I could not get over the feeling I left with. We went to see another property this morning and had a completely different experience. We ended up purchasing a much larger home and signing our contract to build on the spot.

I felt it important to leave this feedback because the agent at Jordan Pointe mentioned they receive bonuses on customer satisfaction surveys. If that is the case, I would have a hard time giving that person a high score thinking that they'd probably made others feel the same way they initially made me feel. Purchasing a home is one of the most significant investments that a person will most likely make throughout their life and they should never be made to feel like it isn't good enough. A customer should always be made to feel like they are the most important person during that conversation and that their business is always wanted.

I would assume Ryan Homes did not become the 4th largest home builder in the US by making people feel like they were insignificant. Take this for what it is, but I understand you have a great reputation as a company and I would hope you can maintain that through each employee that works for Ryan Homes. Thank you!

The so called yard omg. The sod on every lot in Grove Park is dead because they do not treat the ground under so it only looks good for about 3 months. They talk about their so called energy efficiency **... nothing about this company is honest. We have had so many repairs I can't even start to type them. It would take an entire day. Did I forget to mention the Mexican fiesta every morning. Very disrespectful workers and foreman. They work until dark and arrive before sunup. It's so worth going to another builder. They are more money for a reason.

Upgrades, let's talk about this. One they say this word 95 times during selections, everything is an upgrade. Please do it yourself, they overcharge on everything. We were told during the initial contract signing that pools were allowed here, well that was once again another lie. They tried to tell us we couldn't have a pool but their sales lady told us and our realtor that it was a yes, she was so wrong, the ghost of an HOA showed their ugly face saying no but when I made them aware that this was a promise upon purchasing their ** rule of an enclosure came up even the city doesn't require this but they did. This home was an investment purchase for us because we will sell in 4 years, I guess this will allow enough time for us to get things repaired for the new owner. Shame on this company for being allowed to do this to so many families. Never never again it will be the first thing on my house hunting list. Beware.

We replaced the ugly siding out of our own pockets and the contractors were surprised by the poor workmanship done by Ryan Homes. Nails protruding from the metal roof and flashing not installed properly. Grading problems and having to deal with pools of water in my lawn. They just gave me 10 bags of topsoil to remedy the problems--thanks for nothing. We can't cool our house to 70' since mold starts for form on the vents. Ryan Homes said we can't go lower than 75'. Try that with a menopausal wife.

Ryan Homes installed our Batten Board poorly. We found out from siding contractors that Batten board is supposed to be one continuous piece, not pieces. The seams started to show worse, so it looked like crap. The drywall repair after 1 year is terrible. Most of the nail pops and tape cracks are back--appears the home is still settling after 2 years. That was a waste of time. The cabinet coating is chipping. Numerous errors in the initial order and poor customer service. The expensive sod was laid on subsoil, so it does not grow well. My lawn is lumpy. The houses don't seem to be insulated well. You can hear the neighbors.

The foreman must have no construction experience because of all the problems we have had with the construction itself. Basic construction principles were not even employed. I did not want to purchase a Ryan Homes but did so. I am sorry and paying for that poor decision. My and my neighbors' experiences have not been positive and we will not be purchasing another Ryan Homes. We will not recommend a Ryan Homes. I just hope we don't run into any extensive damages while here. Unless, you have lots of extra money to spend after purchasing a new home and want to not enjoy a new home, go elsewhere.

Since truss is clearly covered by the 10-year warranty, I called Ryan Homes' customer care, and the lady told me that home inspection report is not adequate for them to initiate the warranty process, and I would have to hire a licensed structural engineer to do another inspection, but they will cover that cost. So I did, and paid $450 for that inspection. The engineer said there is currently no damages that need additional repair. While that is good news to Ryan Homes since they don't have to do any more work, they now told me that they will not cover the engineer's cost because "they don't have to do any more work". I argued that I hired the engineer because they told me to do so, as the home inspection report does not mean anything to them as I was told, while the customer care agent, obviously a different one from who I spoke earlier, said he didn't know anything about what I was told before from his colleague.

Not that $450 is a big deal, but I was astonished that Ryan Homes could be so comfortable to tell their customer different things, and use such a lame excuse that they don't know what their colleagues said. I know probably every builder will try to get out of their warranty responsibilities, but I am not so sure that everyone will go this low. So my recommendations are: if you *HAVE TO* buy a Ryan Homes house, make sure you check everything *VERY THOROUGHLY* before you close and accept the house. If you call their customer care, make sure you write down who you spoke with, at what date and time, and probably record your phone calls (they said they record "some" but not all, obviously at their "discretion"); and make sure you obtain all the evidences and keep them in a safe place before you act on their suggestions!

A week after that the cracks started again. This time Ryan Homes stated they will look into. We got blamed by them stating we have dog marks on the boards. We dont have a dog! Now 13 days off work for this floor. They stated they would reimburse for our time off and replace the floor. Can you guess what's coming now? Nothing! They stated verbals do not matter and neither do emails. If you look at the bottom of their email they have a disclosure in there. Overall, we have a cracked floor, floor boards that are too tight, and buckling in some spots. Along with 13 total days off.

Mind you when they let the hardwood acclimate in our home they put it over vents, and in sun light. Which the floor inspector deemed the reason for it splitting. He also stated the boards were too tight. Please buy the cheap floor and get your own floor company to put it in not use theirs. Lastly, my cupboards have been replaced three times due to them cracking. Now they won't replace them and say we have to deal with it. Ask yourself if you want to deal with this stuff before you build with them. Its not worth it... Trust me!

7 months here and we DO NOT have grading or hydroseed (It's JULY!), basement rafters had drafts and daylight in them - more than 1/4 of them, garage walls do not meet the the stone in the garage - causing air and daylight, and who knows what else to come in. Caulk used ALL OVER the house to cover up poor work, and even more. You have been warned, want to roll the dice like we did - I wish you the best of luck. I'm sure many people have good homes by Ryan, do you want to risk being the one of the many that doesn't?

I called Superior who again is contracted by Ryan Homes and they will not correct their install complete botch up. Not under 2 yr warranty. This is an install issue done obviously by a tech who did not know what he was doing. I was trying to get them to take a look at mistake and they cannot come to look for 3 weeks. It will only take 10 min. Very disappointed in Ryan Home's choice of contractor.

So I called the site superintendent. He came and looked at it and said "address it at 30 day" so I did with not a word at my 10 month. I brought it up and again nothing but they did come and cut holes in my floors to fix my floor squeaks and pulled my carpet up and wow carpet guy says wrong thresholds for hardwood to carpet that was at my 10 month now. I've had guys show up empty handed to fix my thresholds - now am I crazy but how do you fix them without the parts and as for my driveway I'm still waiting to hear something.

Original Review: April 28, 2016

Please if you are in the market and buying a home please stay away from Ryan Homes, my husband and I having a house built by Ryan homes. We have nothing but problems. January 2016 we were told that they move our home in phase two. But everything that was promise in phase one, would not change. That was a lie. We miss our pre-construction drywall walkthrough due to the project manager. He contacted my husband on a Tuesday via email which we never saw the email until after the pre-construction walkthrough. We ask him why didn't he contact us by phone. He said he did, another lie. As a result of such we now have a bulge stud that have caused the siding to budge very visible. I think we shouldn't have to live with this. We are meeting with a supervisor today. If they refused to fixed the problem we will not closed. If we have to take legal action we will.

For the following months, I bought numerous trap, glue, poison in order to eradicate mice. Recent month there is a small area which mice is active. Ryan Homes refused to came back to open a hole so I could put the poison in to kill the mice. Ryan Homes won't even spend 30 min to open a hole so I could get some sleep at night. Due to negligence of Ryan Homes, I suffered so much. Live in health hazard house, not to mention the damages caused by the rodents. And Ryan Homes refused to spend 30 mins to open one hole!

I purchased a Ryan Home in 2014 that was previously built in 2012 and sold to the 1st homeowner. Over the past two years of ownership, I have encountered vinyl floors that were coming unglued from the floor, a dishwasher with cold water being run to it rather than hot water, gutters that couldn't properly shed water away from the foundation because the downspouts were too short and two of the corners leaking water straight down causing puddling and indentations near the foundation.

Three areas of where raw wood sheathing or roofing were left exposed because the vinyl siders and roofers were in a hurry to complete the job, a 2600 sq. ft. house in one day! Absolutely no caulking around any of the vulnerable to elements areas such as door, windows, siding areas causing leaks in roof and sidings. Not to mention over 500 screw pops in the drywall in the ceiling and walls which I have repaired as I have painted every single area of ceiling and wall myself.

I did try to call Ryan Homes about these problems and was told right from the onset from this extremely snotty customer service rep that the one year warranty was up and Ryan owes me nothing! So I learned that I just have to do it all myself or hire contractors for areas I can't tackle on my own. It's interesting how Ryan Homes says they have all these warranties on different areas of each home they build. But what I have found these are all the basic warranties that the manufacturers of the products have such as lifetime warranty for Moen faucets and their parts. If it wasn't for all of these good products that Ryan uses there would be no warranty at all!

What is readily apparent is that there is absolutely no warranty on craftsmanship or workmanship on their homes. You can use the best products, but if you don't know what you're doing or worse, don't care - no manufacturer warranty will save you on the biggest investment most people have - their home! My advice to every Ryan Homes owner is discourage others from buying such homes or find a locally, trusted contractor to help you out with the inevitable problems you will encounter.

Every spring we lose big portions of our siding and have to come out of pocket to have it fixed. I think I have done this 6 or 7 times since 2012. When we would call Ryan Homes they would tell us they do not cover siding, even though it was a huge problem, and a documented problem before our 1 year warranty was up. Now they just don't return our call! I am not the only one who has this problem here. Several people in this development lose siding every time it is a little windy and it's absolutely ridiculous that they refuse to fix their screw up. I would never recommend to anyone building to go with Ryan Homes, they do not stand by their work, nor do they fix THEIR mistakes. I gave them 1 star on customer service because I can't give them a zero.

We were delayed in closing by two months - 3 weeks was due to rain, the other 5 weeks for errors. We had to babysit our job site. First, they forgot to put 2 archways in. I have no idea how one would miss that since they are on the blueprints. Trim and door frames that were covered in black mold was installed into the home. We walked through frequently and caught this. We had a meeting with our project manager at the house to show him (because he was never on site). He told us he would have it all replaced. We walked through the home the next day to find that they had painted over the mold. We told our PM that it needed to be replaced. He had some of it replaced but not all of it because he nor us could remember every door that had it. You'd think he would have taken better notes or just replaced it all to make sure it was all removed.

The trim work is appalling. A trim carpenter came into the house after we close to fix some things and said the whole house looked as if a "third grader" installed the trim. Our yard has standing water when it hasn't rained for 2 weeks. Two section of the sidewalk are broken and it was noted a week before closing and yet 2 weeks after closing it still hasn't been fixed. The tile on our shower floor was installed even though it was chipped and broken. Did I mention the trim looks awful? Seriously, the finish work in this home is disgusting. The door frames are also crocked with bowed doors. So far, in just 2 weeks, we have found dozens of nails, screws, and razor blades (yes, razor blades) in our yard - we have a dog and 2 young kids to find/step on those.

Our heat did not work the first night. It was 59 degrees in our of our kid's rooms. We emailed our project manager and called our sales manager to which they said it wasn't their problem. It took nearly 24 hours to get the HVAC company to fix it. We just turned our AC on (after 2 weeks in the home) to find that it didn't work either. Luckily, it was a simple fix but that just goes to show you that they didn't even test it before they sold us the home.

We are working with Chris ** and David ** to fix the issues which is a less than pleasurable experience considering they are extremely condescending and arrogant. We have a revolving front door with all of the contractors come in to "fix" everything. The inconvenience of this is completely unacceptable. Almost all of the problems above were communicated to our PM weeks prior to closing but still have not been fixed. Ryan Homes is not going to anything to compensate us for our trouble and the horrible quality of home they sold us. It's a shame. Our first experience with Ryan Homes made us repeat customers. This second experience makes me want to sell my home tomorrow.

Most of the staff try to dismiss your issues by finding a way to say everything is no longer covered under warranty. How does second floor flooring only covered for ONE year?!? I would NEVER recommend anyone else to build with this company. Now if I want my flooring fix I have to come up with at least $20,000 to get my home how it should have been when I was purchasing it. They pester you when you are building and they are your best friend until the day you close. Ryan Homes you should be ashamed taking people's money and giving them these poorly built properties. ASHAMED!!!

The project manager thought that the carpet had a manufacturer defect and I was told that he ran it up the chain of command at Ryan Homes and with the carpet company. It was decided that the carpet was not defective and Ryan Homes had the carpet repaired. I expressed my concern to the project manager that I didn't fully trust the solution or how the decision was made. However, the project manager asked that I live on the carpet, see how it works, and if the issues continue Ryan Homes will "make it right." I believed that he would follow through on his promise, my mistake.

Fast forward six months to December 2015. The carpet continues to have issues. So, I put in a service request to have someone from Ryan Homes come and take a look. A Ryan Homes service representative comes and takes some pictures. I outline the situation and the discussion that was had with the project manager prior to closing on the home. Right away I am told that project managers make a lot of promises and I am asked if I have any documentation of the conversation. I was then told that this is normal for berber carpet and that I should have known that when I made the selection.

Naturally, this was very concerning on many levels, especially because I choose this carpet for its durability. I explained that if that is the case, then this carpet will just keep having problems even if it is replaced. I was very open and indicated that I am not looking for a short-term solution and if this is what I can expect from this carpet, then it has to go. I explained that I signed up for a product that I can trust to last ten years (as was the promise with the carpet) and simply asked that Ryan Homes help me to resolve the issue. The Ryan Homes representative indicated that you can't pay for a Pinto and get a Cadillac. I reminded him that this is upgraded carpet. I then indicated that I am happy to pay for any difference in cost, but just wanted Ryan Homes to stand by my side, "to make it right."

In February 2016 we heard back from Ryan Homes on the issue. Based on the photos provided, Shaw carpet found that the problem was a manufacturer defect in the carpet, and credited Advanced Flooring (the flooring installer) for the product. We also found out that this was the first time that the issue was raised with Shaw carpet, which means that Ryan Homes did not speak with Shaw when the issues with the carpet were first raised in June of 2015. Ryan Homes then informed me that new carpet had been ordered and that Advance Flooring would be in touch to schedule the installation. I said "No".

At this point I don't trust the product or the decision making process at Ryan Homes. I asked for some estimates on the installation of other flooring products. I requested that Advance Flooring simply apply the credit for the carpet to a different flooring product (with me making up the difference in the cost). Ryan Homes informed me that that was between me and Advanced Flooring. However, if I choose to go with a different type of flooring they did provide the following suggestions: 1) I should allow the roll of carpet be delivered to my home, so I could sell it to help offset the cost of the new flooring. 2) I should remove the existing carpet and tack strips to help mitigate the cost of installing new flooring.

Really? This is how Ryan Homes supports its customers? I bought a "luxury home" from Ryan Homes, not from Advance Flooring. I expect that the flooring in a "luxury home" would last for more than 6 months. If it doesn't, I fully expect Ryan Homes to stand by my side until the problem is resolved to my satisfaction. I feel like I have been deceived by a process that is not transparent and includes a lot of Ryan Homes employees passing the buck. It is a painful reminder that the "service" process for a Ryan Home is designed to protect the builder and not to help the customer.

When is windy it feels like house is gonna fall over. Paint on tile floor in kitchen cause they were sloppy. All in all house is made poorly and very cheap. And I gotta pay 360.00 a year for 2 small common areas they mow once a month. You do the math. I have the phone number for Arbor Ridge saved in my phone as ARBOR RIPOFF!

Asst. PM came out and said it was a pipe knocking against its bracket and it would settle. It's been a yr and half. There are more things but I'd run out of room. Bottom line: don't fall for the sales rep's line that the PM you're getting "is the one the executives use to build their houses." BS. Oh, and don't bother trying to reach that rep one day past your one year warranty. They will no longer respond.

Now, they knew of this issue for a couple of weeks but chose to tell us a week before Christmas. We decided to try and meet with the new division manager, hoping he would apply friendly and sound business practice by fully admitting to Ryan Homes' mistake and offering a new lot that WE deemed commensurate with our chosen lot, with little to no additional cost. What we received was the opposite. First, over the course of an entire business day, I had received NO reply email or call to my email and two voicemails (one call I was directed to Voicemail upon the second ring), not even to tell me he had received my message and was working on it.

Upon no acknowledgment of our messages, we went to the offices ad upon entering the Ryan Homes' office, we were greeted with scorn and disrespect by the new division manager. We were talked down to in a snide and rude manner virtually the entire meeting and were once again told we were confined to the sub-par lots; we could choose a commensurate lot but would likely be looking at an additional $30K-$40K! I have NEVER come across a company that says, "Sorry, we screwed up twice, you please take the brunt of our mistake."

I can understand the "new" division manager being in a tough spot as the new guy, but at the very least, we could have been replied to or greeted with "business etiquette" and respect having been put through the ringer two times vice what we received. Now we're in a tough spot because the community seems great, and my family (particularly my 7-year-old daughter) is in love with the model home, however, I have a hard time to be on the receiving end of such disrespect as a customer.

The remaining of the homes are built in pieces and then assembled (like Ikea furniture) which is never of the same caliber. So expect increased heating and cooling costs than those that are advertised. Small rooms. 2 of the 3 bedrooms can only really be used for a single bed or as an office, 10x10 and 11x10. A queen mattress is about 76"x80". The bed is always a little longer and wider. So you're looking at about 2 ft of space on either side and 3 feet towards the base of the bed at most. Ridiculously Overpriced. The homes only come with a vinyl floors, cheap unstained wood kitchen, Formica countertops, white plastic like countertops for the bathroom with white cabinets. This looks extremely cheap. If you apply all upgrades your house can get up to 400,000. They charge you extra for insulating your corner plot.

Year 3 mark: I found 3 leakage points underneath my house just 1 year after warranty expired. Not only have been paying for the gas, my family has been exposed to health risks the whole time. I found my light switches are all rushed without wrapping the wire around the screw. This will cause them become loose over time. I am not sure what will come but I am thinking selling my home and move on. Ryan Homes has been a disappointment for me and I hope not for you too. Good luck.