Ryan Homes Reviews

After two more attempts of this, we requested to have them replace the granite as it was an obvious defect. We have had granite in our last two houses and they never stained. Ryan Homes refused to replace the granite. It is unfortunate, but our overall experience has been terrible and I will never recommend to any that they purchase a Ryan Homes.

If I could give less stars I would. We have presented two competitor quotes with much lower rates to no avail with NVR. They bait you with closing cost assistance and then charge you via points in order for them to lower your rate. Notice I did not say match because we have been informed that they do not do so. Seems to be predatory lending practices to me when you force a client to go with your lending institution, with no other options, refuse to give competitive quotes and bring additional money to the table for closing.

This is only the beginning, we haven't even discussed the false promises of delivering our house on time and expecting us to cover the costs of temporary housing, moving twice and storage fees. Sounds like our Ryan home is far more expensive than what we thought. Oh did I mention that's it's almost impossible to get your mortgage representative on the phone, or that it took them a week to get us an over inflated spreadsheet with financial scenarios that seem to only benefit NVR.

Our entire extended family got to see first hand the quality they produce that Christmas. We had a water leak above one of the bedrooms on the second floor just after the plumbing warranty expired, that was a loose vent stack, the connectors were not even hand tightened. The master bath is not heated or cooled. 17000 dollar addition was not worth it at all, Its at the end of the line so it's literally 15 degrees colder in there during the winter months, than in the bedroom it’s attached to.

Our neighbors who built the same model have the same problem. Is that how they get an energy star rating. I should not have to use a space heater to make my 17000 dollar bathroom usable. Btw if you don't want square white tile that bath cost 25000 for the first step up that gives a choice of tile color. If there were lemon laws, they would not be in business. Please don't build with this company, if you do you will regret it for the rest of your life. In my opinion, all the folks working for this company should be arrested for fraud and locked up with big Bubba to treat them like they treated their customers. Bent them over and... well you know.

At my 1st appointment I told the Mortgage lady that I didn't know anything about mortgages so I really wanted her to keep me informed and educate me every step of the way; to be brutally honest I asked her to explain things to me like I was a child, and she agreed. She asked me a few questions, gathered some information, and said "we'll go with a 5/1 ARM because it'll get you the best possible rate with the lowest down-payment which is what you told me your concerns were." I knew what 5/1 meant, but that was about it so I asked her what other options there were. She didn't explain any options, she talked 'at' me and 'over' me and talked in jargon so honestly it was intimidating.

The following weeks were met by me emailing & leaving her repeated messages with little to no response, and when she did reply she never answered the question I had asked. She would take 5-7 days to reply, was inconsiderate, uncaring, and frankly did not verbally disclose the requirements of the product she sold me. After I complained to my sales rep, I was told that the mortgage rep was actually the office manager, so basically there was no one to complain to. Great; nervous first time homebuyer with a non responsive lender who honestly wouldn't know "customer service" from a hole in the ground.

At least the processor was really nice, she lifted some weight off of me by being overly empathetic and patient and explaining every step of processing along the way. Well, come to find out after doing some research on my loan, the lender put me in a product with MIP which cannot be removed for the entire life of the loan but she NEVER disclosed that to me. Also I didn't realize I was in a FHA product (not that I would've known what that meant at the time). That seems like unfair lending practices. Just based on the research I did since getting the loan, I was familiar with PMI which can be removed once the loan reaches 80% of the value of the home... but PennyMac (who purchased my loan) assured me that my loan has MIP which never goes away. So I'm stuck in this high payment for the life of my loan unless I refi.

The funny thing is, everyone I've spoken to including other Ryan Homes employees AND other people who purchased townhomes in my subdivision ALL had similar experiences with her. Yet no one does anything about it? I thought mortgage lending was the most highly regulated areas of finance, especially when it comes to Fair Lending and Truth in Disclosure processes. This was my 1st time buying a home, and the WORST customer experience of my entire life. It's disgraceful that the office "Manager" who should be setting the example for other employees can get away with giving such bad service to so many people on one of the biggest decisions of their lives. RIDICULOUS.

Of course we met back after 10 days to finalize our choices and it's been nothing but a headache from here on out. So many papers you have to give NVR and you can't make any changes after your 14 day app which is pretty crazy when you're a first time home owner. We didn't know what was more important to add. We have never done this before, well we decided we really wanted to add the morning room after the 14 day app, well they gave us a very hard time about adding it but they finally did. There were options we are just now finding out about that we didn't know before and we can't change anything. Then we were told our build date would be July 3rd and we would meet our PM at the end of June for our production meeting which we were very excited about because July 3rd is our wedding anniversary and my uncle who lives in Washington is coming up to see the start of our build and we only see him once a year with him living so far.

Also we found this out on my husband's birthday so it just felt meant to be. Well then when we asked about the production meeting they said, "Well we don't even have a build date yet". WHAT!!! What do you mean? When we forwarded the email they sent us that stated our production meeting and the build date of July 3rd they told us they moved our date and are building other houses before us. All these horrible reviews I have been reading is really making me feel uncomfortable and we are really thinking of backing out. At this point I rather lose 3,000 than 331,000 and having a whole lot of issues when we move in.

My husband and I are freaking out. There are things we still would like to add and we can't on top of being 60,000 dollars over budget already. They charge 3,495 to have wood floor on your stairs and then upcharge you for the wood so you're really getting charged twice. We upgraded to Level C carpet and it's still horrible quality and not very many choices to choose from, also we choose real hard wood floors for the whole downstairs and I'm nervous of them getting scratched and ruined after we have spent so much for them and had to get a color we really didn't want because there were once again not very many choices. I'm sorry but I think people should have more time to pick their things out for their dream home than 14 days. It's ok for them to change things on you without your knowledge but when you ask to change something they want to charge you 750 dollars extra and give you a hard time about changing it.

I can't believe all this and we haven't even broken ground yet. I just want to back out and this point and wish my Realtor would have been way more helpful. I'm hoping we can back out or at least this not be the worst mistake of our lives. We are young and our children mean the world to us. I would hate for their new home to become a nightmare instead of a dream come true. This whole experience has just made me sick and the way they treat their customers is horrible and then to lure you into using NVR on top of all the other crap. I am just over all of this. I would recommend for people to look other places than to give Ryan Homes a chance. Run while you still can. It's nothing but horror stories about this company. You would think they would change something after all of this.

Honestly - do not use this builder for your home. If there were lemon laws for new homes, as there are for new cars, for sure Ryan Homes would be liable long after their warranty expires. It's just heartbreaking to see a young couple, who put everything they had into building a beautiful new home, have to deal with one problem after another. Ryan Homes should be ashamed of the shoddy workmanship their crews perform. DO NOT even CONSIDER using Ryan Homes to build your dream.

The Mortgage division is the worst I have deal with in my life (have dealt with at least 6 - bought 4 homes and 2 refi's before). These are complete rude, unprofessional (they do not even know how to prepare disclosure documents even after I pointed out to them several times to correct the many, many mistakes on these documents), they postponed my closing date because they fail to follow up.

The title services is even the worst. They will quote you the title fees well ahead of closing date so that you stay with them then three days before closing they will try to rip you off. Try to bring this up with them they will try and put you in bad light for their own mistakes. To sum it up, they try to bully you, stand your ground firm and be prepared to walk away. Do not give them a large amount of deposit because your will compromise your own leverage to negotiate with them. IF you can stay away from them!

In June of 2016 we had the roof replaced. The roofing contractor said the reason the roof failed was, it wasn't properly vented (the ridge vent was compressed) and there wasn't enough fasteners to hold the shingles in place and poor workmanship. It was done on the cheap too, 15 year shingles. The contractor said he sees it all the time with Ryan Homes.

It doesn't end there, we have windows that are hard to see out of because the seals have failed. The list gets longer. We had the tile in the master bath fail. Again poor workmanship, not enough grout between the tiles. We had water getting behind the tiles and we ended up with what is called, "dogleg damage". The contractor who did the bathroom said, he sees this all the time. It's like a broken record. We now have a new shower in the master bath. We have also had to replace a pressure tank on the water system. All of these things are expensive!!! This house is only six years old. It's very frustrating when the builder won't even back up their product.

I have had countless bad experiences with Ryan from the financing process to the vendors that they have partnered with. I feel that once you have purchased your home from them, they have no regard for you. The representatives are unprofessional and rude. I will never purchase a Ryan or NVR home again and to note, I will encourage my future homeowner friends and family not to purchase from Ryan or any of their companies. It's a disgrace! They harp on their customer service and hound you to death to submit post settlement surveys on your experience with them, hands down horrible and I am dissatisfied!

Once I moved into my home, I noticed the shoddiness of the construction. Drywall cracking, cabinet pieces falling off, and my exterior window cracked. I have submitted a request to have repairs done and I get an automated response that someone from the Ryan Homes extended warranty customer service team will be in touch within 24-48 hours from when the request was submitted. It has been over 7 days. But hey, I should expect this because the customer service I received when I was purchasing my home was crappy so why should it change after they have already collected my money? I cannot wait to get some equity in this home and sell it because that it was I will be doing immediately. Purchase at your own risk!

There isn't a level wall in the whole house. They are either bowed or crooked. The concrete foundation cracked in the garage, kitchen and front porch two days after it was poured and they refuse to fix it. Said it was normal for concrete to crack. If so, not 2 days after being poured. The drywall installed in my garage is pathetic. The sheets don't even meet where butted up against each other. The tape is peeling off and it is just, overall, sloppy work. I think they pick up their workmen off a street corner and put them on a job site with no training. It shows in the end product. As far as NVR goes I would never go through the mortgage process with them ever again. They are as crooked as Ryan Homes since they are one and the same! I am only writing this review to let unsuspecting buyers beware of Ryan Homes and save them a lot of suffering and sleepless nights.

They were simply slipped into each other and not even glued or sealed to prevent them from separating. In order to fix this shoddy work, my entire yard is being dug up (the pipe is buried 8 ft under near the house and goes to 13 ft. under to the street), my sidewalk steps will need to be cut off, my lamp post will need removed and my new landscaping is going to be destroyed (I just paid $3,000 this past summer to have my entire front and side of the house landscaped). They are concerned that my driveway will sink because every time they dig soil out, the ground falls into the hole and the pipe runs along the side of my driveway.

This repair, due to Ryan's shoddy work, is costing me $11,000 just for the plumbing. It will cost more once I have to replace all of the landscaping, light post and cement steps. Hopefully, my driveway will not cave in. If anyone knows of any recourse I may have, I would be very grateful. What is interesting is that the Ryan Project Manager who was in charge of building our development lives across the street from me. However, I'm being told by many that I don't have a case because it's past the warranty period. I'm sick to my stomach.

Honestly I don't even think our home is up to codes since we have so many issues. Although I have a TON of complaints, I'll stick to one for now - our HVAC unit. We have lived in our home for just over a year now. When they first installed our HVAC unit, they installed it wrong (upside down is what the HVAC company said), so therefore, we were not receiving any heat for over two weeks in the middle of winter!! So they got that fixed. Then six months later, the AC barrel (whatever that is) broke. Called HVAC people again, and they told me that it shouldn't be a big deal and they would just go grab one off of another unit. Well... here's the kicker, get a phone call from the HVAC people and they have to order the part because my unit has been discontinued 2 YEARS AGO!! What?!?! We freaking built a new home and they installed a 2 year old unit in our house!! Seriously!!

So no AC for another 2 weeks, oh and did I mention that it was now the dead of summer with outside temperatures in the high 90's!! We ended up purchasing a window unit for the time being since it was so miserably hot!! Now fast forward to this past week (late December), and we happen to notice that the front of the house seems super cold. We call the HVAC people again, wait a week, and then finally they show up. The guy goes under the crawl space and finds out that they never wired up the dampers to the front of the house!! So that means we haven't been getting AC or Heat to the front part of our house.

SERIOUSLY! So let me sum this up... They installed a 2 year old unit to a brand new house, installed it upside down, and forgot to wire the dampers so part of the house was not receiving AC or heat. So please explain to me what the home inspector actually did!! Just BS. So if you must purchase your Ryan Home, then do yourself a favor and hire an outside inspector to make sure everything is working properly.

The question is this: Has anyone had a problem with NVR/Ryan adjusting the sale price to the appraisal price? Right now there is no other funds to give these people as I have been drained down not from the company but from life circumstances that just happened such as 2 car accidents within 10 weeks of each other by my son and wife. Or does anyone have any idea of how much this house would appraise for with the VA??

We have already seen 5 or 6 new problems that show the quality of work and now needs fixing. There are already pending cabinet door replacement (that were promised soon after settlement) that are not done in more than 5 weeks after moving in. I have told my agent to not suggest Ryan Homes to any her new clients already.

My roof leaked and ruined the paint in my bathroom. Again, they said my less than 2 year old roof was out of warranty. After many many phone calls I at least got the company who did the roof to come look at it. The repairman said the original work was done improperly. I am left with the expense of repainting my bathroom. This is not what you expect in a house that is less than 2 years old. My chandelier failed after 13 months, but again, I was left with the bill.

These "warranties" allow them to get away with shoddy work because the homeowner does not catch them in time, or the thing breaks slightly after the warranty. In the latter case, the things that are breaking would be expected to last A LOT longer than their warranties. For example, if I got just a new roof put on my house, I would NEVER expect it to fail in less than 2 years. But Ryan hides behind the sheer number of things that are in a house and then leaves people to pay the bills even when Ryan did not put it in correctly. I called today to say the light was never connected to the ceiling but the man was dismissive and rude and just say, "You have been in your house for x years!"

During the course of about 3 hours, I felt the agent constantly reminded us that "Ryan Homes is the 4th largest home builder in the US" and in lack of better words, that Ryan Homes did not need my business. I understand that may be true, but that is not the approach I would have taken. I am a seasoned sales account manager for the #1 IT company in the WORLD and I would never make a client feel like we don't need their business. I am very successful in my career and have never found that making a client feel like I didn't need or want their business earned me any business at all.

The agent was very knowledgeable and towards the end I felt like they were doing a great job answering my questions and showing me around, but I could not get over the feeling I left with. We went to see another property this morning and had a completely different experience. We ended up purchasing a much larger home and signing our contract to build on the spot.

I felt it important to leave this feedback because the agent at Jordan Pointe mentioned they receive bonuses on customer satisfaction surveys. If that is the case, I would have a hard time giving that person a high score thinking that they'd probably made others feel the same way they initially made me feel. Purchasing a home is one of the most significant investments that a person will most likely make throughout their life and they should never be made to feel like it isn't good enough. A customer should always be made to feel like they are the most important person during that conversation and that their business is always wanted.

I would assume Ryan Homes did not become the 4th largest home builder in the US by making people feel like they were insignificant. Take this for what it is, but I understand you have a great reputation as a company and I would hope you can maintain that through each employee that works for Ryan Homes. Thank you!

The so called yard omg. The sod on every lot in Grove Park is dead because they do not treat the ground under so it only looks good for about 3 months. They talk about their so called energy efficiency **... nothing about this company is honest. We have had so many repairs I can't even start to type them. It would take an entire day. Did I forget to mention the Mexican fiesta every morning. Very disrespectful workers and foreman. They work until dark and arrive before sunup. It's so worth going to another builder. They are more money for a reason.

Upgrades, let's talk about this. One they say this word 95 times during selections, everything is an upgrade. Please do it yourself, they overcharge on everything. We were told during the initial contract signing that pools were allowed here, well that was once again another lie. They tried to tell us we couldn't have a pool but their sales lady told us and our realtor that it was a yes, she was so wrong, the ghost of an HOA showed their ugly face saying no but when I made them aware that this was a promise upon purchasing their ** rule of an enclosure came up even the city doesn't require this but they did. This home was an investment purchase for us because we will sell in 4 years, I guess this will allow enough time for us to get things repaired for the new owner. Shame on this company for being allowed to do this to so many families. Never never again it will be the first thing on my house hunting list. Beware.

We replaced the ugly siding out of our own pockets and the contractors were surprised by the poor workmanship done by Ryan Homes. Nails protruding from the metal roof and flashing not installed properly. Grading problems and having to deal with pools of water in my lawn. They just gave me 10 bags of topsoil to remedy the problems--thanks for nothing. We can't cool our house to 70' since mold starts for form on the vents. Ryan Homes said we can't go lower than 75'. Try that with a menopausal wife.

Ryan Homes installed our Batten Board poorly. We found out from siding contractors that Batten board is supposed to be one continuous piece, not pieces. The seams started to show worse, so it looked like crap. The drywall repair after 1 year is terrible. Most of the nail pops and tape cracks are back--appears the home is still settling after 2 years. That was a waste of time. The cabinet coating is chipping. Numerous errors in the initial order and poor customer service. The expensive sod was laid on subsoil, so it does not grow well. My lawn is lumpy. The houses don't seem to be insulated well. You can hear the neighbors.

The foreman must have no construction experience because of all the problems we have had with the construction itself. Basic construction principles were not even employed. I did not want to purchase a Ryan Homes but did so. I am sorry and paying for that poor decision. My and my neighbors' experiences have not been positive and we will not be purchasing another Ryan Homes. We will not recommend a Ryan Homes. I just hope we don't run into any extensive damages while here. Unless, you have lots of extra money to spend after purchasing a new home and want to not enjoy a new home, go elsewhere.

Since truss is clearly covered by the 10-year warranty, I called Ryan Homes' customer care, and the lady told me that home inspection report is not adequate for them to initiate the warranty process, and I would have to hire a licensed structural engineer to do another inspection, but they will cover that cost. So I did, and paid $450 for that inspection. The engineer said there is currently no damages that need additional repair. While that is good news to Ryan Homes since they don't have to do any more work, they now told me that they will not cover the engineer's cost because "they don't have to do any more work". I argued that I hired the engineer because they told me to do so, as the home inspection report does not mean anything to them as I was told, while the customer care agent, obviously a different one from who I spoke earlier, said he didn't know anything about what I was told before from his colleague.

Not that $450 is a big deal, but I was astonished that Ryan Homes could be so comfortable to tell their customer different things, and use such a lame excuse that they don't know what their colleagues said. I know probably every builder will try to get out of their warranty responsibilities, but I am not so sure that everyone will go this low. So my recommendations are: if you *HAVE TO* buy a Ryan Homes house, make sure you check everything *VERY THOROUGHLY* before you close and accept the house. If you call their customer care, make sure you write down who you spoke with, at what date and time, and probably record your phone calls (they said they record "some" but not all, obviously at their "discretion"); and make sure you obtain all the evidences and keep them in a safe place before you act on their suggestions!

A week after that the cracks started again. This time Ryan Homes stated they will look into. We got blamed by them stating we have dog marks on the boards. We dont have a dog! Now 13 days off work for this floor. They stated they would reimburse for our time off and replace the floor. Can you guess what's coming now? Nothing! They stated verbals do not matter and neither do emails. If you look at the bottom of their email they have a disclosure in there. Overall, we have a cracked floor, floor boards that are too tight, and buckling in some spots. Along with 13 total days off.

Mind you when they let the hardwood acclimate in our home they put it over vents, and in sun light. Which the floor inspector deemed the reason for it splitting. He also stated the boards were too tight. Please buy the cheap floor and get your own floor company to put it in not use theirs. Lastly, my cupboards have been replaced three times due to them cracking. Now they won't replace them and say we have to deal with it. Ask yourself if you want to deal with this stuff before you build with them. Its not worth it... Trust me!

7 months here and we DO NOT have grading or hydroseed (It's JULY!), basement rafters had drafts and daylight in them - more than 1/4 of them, garage walls do not meet the the stone in the garage - causing air and daylight, and who knows what else to come in. Caulk used ALL OVER the house to cover up poor work, and even more. You have been warned, want to roll the dice like we did - I wish you the best of luck. I'm sure many people have good homes by Ryan, do you want to risk being the one of the many that doesn't?

I called Superior who again is contracted by Ryan Homes and they will not correct their install complete botch up. Not under 2 yr warranty. This is an install issue done obviously by a tech who did not know what he was doing. I was trying to get them to take a look at mistake and they cannot come to look for 3 weeks. It will only take 10 min. Very disappointed in Ryan Home's choice of contractor.

So I called the site superintendent. He came and looked at it and said "address it at 30 day" so I did with not a word at my 10 month. I brought it up and again nothing but they did come and cut holes in my floors to fix my floor squeaks and pulled my carpet up and wow carpet guy says wrong thresholds for hardwood to carpet that was at my 10 month now. I've had guys show up empty handed to fix my thresholds - now am I crazy but how do you fix them without the parts and as for my driveway I'm still waiting to hear something.

Original Review: April 28, 2016

Please if you are in the market and buying a home please stay away from Ryan Homes, my husband and I having a house built by Ryan homes. We have nothing but problems. January 2016 we were told that they move our home in phase two. But everything that was promise in phase one, would not change. That was a lie. We miss our pre-construction drywall walkthrough due to the project manager. He contacted my husband on a Tuesday via email which we never saw the email until after the pre-construction walkthrough. We ask him why didn't he contact us by phone. He said he did, another lie. As a result of such we now have a bulge stud that have caused the siding to budge very visible. I think we shouldn't have to live with this. We are meeting with a supervisor today. If they refused to fixed the problem we will not closed. If we have to take legal action we will.

For the following months, I bought numerous trap, glue, poison in order to eradicate mice. Recent month there is a small area which mice is active. Ryan Homes refused to came back to open a hole so I could put the poison in to kill the mice. Ryan Homes won't even spend 30 min to open a hole so I could get some sleep at night. Due to negligence of Ryan Homes, I suffered so much. Live in health hazard house, not to mention the damages caused by the rodents. And Ryan Homes refused to spend 30 mins to open one hole!

I purchased a Ryan Home in 2014 that was previously built in 2012 and sold to the 1st homeowner. Over the past two years of ownership, I have encountered vinyl floors that were coming unglued from the floor, a dishwasher with cold water being run to it rather than hot water, gutters that couldn't properly shed water away from the foundation because the downspouts were too short and two of the corners leaking water straight down causing puddling and indentations near the foundation.

Three areas of where raw wood sheathing or roofing were left exposed because the vinyl siders and roofers were in a hurry to complete the job, a 2600 sq. ft. house in one day! Absolutely no caulking around any of the vulnerable to elements areas such as door, windows, siding areas causing leaks in roof and sidings. Not to mention over 500 screw pops in the drywall in the ceiling and walls which I have repaired as I have painted every single area of ceiling and wall myself.

I did try to call Ryan Homes about these problems and was told right from the onset from this extremely snotty customer service rep that the one year warranty was up and Ryan owes me nothing! So I learned that I just have to do it all myself or hire contractors for areas I can't tackle on my own. It's interesting how Ryan Homes says they have all these warranties on different areas of each home they build. But what I have found these are all the basic warranties that the manufacturers of the products have such as lifetime warranty for Moen faucets and their parts. If it wasn't for all of these good products that Ryan uses there would be no warranty at all!

What is readily apparent is that there is absolutely no warranty on craftsmanship or workmanship on their homes. You can use the best products, but if you don't know what you're doing or worse, don't care - no manufacturer warranty will save you on the biggest investment most people have - their home! My advice to every Ryan Homes owner is discourage others from buying such homes or find a locally, trusted contractor to help you out with the inevitable problems you will encounter.

Every spring we lose big portions of our siding and have to come out of pocket to have it fixed. I think I have done this 6 or 7 times since 2012. When we would call Ryan Homes they would tell us they do not cover siding, even though it was a huge problem, and a documented problem before our 1 year warranty was up. Now they just don't return our call! I am not the only one who has this problem here. Several people in this development lose siding every time it is a little windy and it's absolutely ridiculous that they refuse to fix their screw up. I would never recommend to anyone building to go with Ryan Homes, they do not stand by their work, nor do they fix THEIR mistakes. I gave them 1 star on customer service because I can't give them a zero.

We were delayed in closing by two months - 3 weeks was due to rain, the other 5 weeks for errors. We had to babysit our job site. First, they forgot to put 2 archways in. I have no idea how one would miss that since they are on the blueprints. Trim and door frames that were covered in black mold was installed into the home. We walked through frequently and caught this. We had a meeting with our project manager at the house to show him (because he was never on site). He told us he would have it all replaced. We walked through the home the next day to find that they had painted over the mold. We told our PM that it needed to be replaced. He had some of it replaced but not all of it because he nor us could remember every door that had it. You'd think he would have taken better notes or just replaced it all to make sure it was all removed.

The trim work is appalling. A trim carpenter came into the house after we close to fix some things and said the whole house looked as if a "third grader" installed the trim. Our yard has standing water when it hasn't rained for 2 weeks. Two section of the sidewalk are broken and it was noted a week before closing and yet 2 weeks after closing it still hasn't been fixed. The tile on our shower floor was installed even though it was chipped and broken. Did I mention the trim looks awful? Seriously, the finish work in this home is disgusting. The door frames are also crocked with bowed doors. So far, in just 2 weeks, we have found dozens of nails, screws, and razor blades (yes, razor blades) in our yard - we have a dog and 2 young kids to find/step on those.

Our heat did not work the first night. It was 59 degrees in our of our kid's rooms. We emailed our project manager and called our sales manager to which they said it wasn't their problem. It took nearly 24 hours to get the HVAC company to fix it. We just turned our AC on (after 2 weeks in the home) to find that it didn't work either. Luckily, it was a simple fix but that just goes to show you that they didn't even test it before they sold us the home.

We are working with Chris ** and David ** to fix the issues which is a less than pleasurable experience considering they are extremely condescending and arrogant. We have a revolving front door with all of the contractors come in to "fix" everything. The inconvenience of this is completely unacceptable. Almost all of the problems above were communicated to our PM weeks prior to closing but still have not been fixed. Ryan Homes is not going to anything to compensate us for our trouble and the horrible quality of home they sold us. It's a shame. Our first experience with Ryan Homes made us repeat customers. This second experience makes me want to sell my home tomorrow.

Most of the staff try to dismiss your issues by finding a way to say everything is no longer covered under warranty. How does second floor flooring only covered for ONE year?!? I would NEVER recommend anyone else to build with this company. Now if I want my flooring fix I have to come up with at least $20,000 to get my home how it should have been when I was purchasing it. They pester you when you are building and they are your best friend until the day you close. Ryan Homes you should be ashamed taking people's money and giving them these poorly built properties. ASHAMED!!!

The project manager thought that the carpet had a manufacturer defect and I was told that he ran it up the chain of command at Ryan Homes and with the carpet company. It was decided that the carpet was not defective and Ryan Homes had the carpet repaired. I expressed my concern to the project manager that I didn't fully trust the solution or how the decision was made. However, the project manager asked that I live on the carpet, see how it works, and if the issues continue Ryan Homes will "make it right." I believed that he would follow through on his promise, my mistake.

Fast forward six months to December 2015. The carpet continues to have issues. So, I put in a service request to have someone from Ryan Homes come and take a look. A Ryan Homes service representative comes and takes some pictures. I outline the situation and the discussion that was had with the project manager prior to closing on the home. Right away I am told that project managers make a lot of promises and I am asked if I have any documentation of the conversation. I was then told that this is normal for berber carpet and that I should have known that when I made the selection.

Naturally, this was very concerning on many levels, especially because I choose this carpet for its durability. I explained that if that is the case, then this carpet will just keep having problems even if it is replaced. I was very open and indicated that I am not looking for a short-term solution and if this is what I can expect from this carpet, then it has to go. I explained that I signed up for a product that I can trust to last ten years (as was the promise with the carpet) and simply asked that Ryan Homes help me to resolve the issue. The Ryan Homes representative indicated that you can't pay for a Pinto and get a Cadillac. I reminded him that this is upgraded carpet. I then indicated that I am happy to pay for any difference in cost, but just wanted Ryan Homes to stand by my side, "to make it right."

In February 2016 we heard back from Ryan Homes on the issue. Based on the photos provided, Shaw carpet found that the problem was a manufacturer defect in the carpet, and credited Advanced Flooring (the flooring installer) for the product. We also found out that this was the first time that the issue was raised with Shaw carpet, which means that Ryan Homes did not speak with Shaw when the issues with the carpet were first raised in June of 2015. Ryan Homes then informed me that new carpet had been ordered and that Advance Flooring would be in touch to schedule the installation. I said "No".

At this point I don't trust the product or the decision making process at Ryan Homes. I asked for some estimates on the installation of other flooring products. I requested that Advance Flooring simply apply the credit for the carpet to a different flooring product (with me making up the difference in the cost). Ryan Homes informed me that that was between me and Advanced Flooring. However, if I choose to go with a different type of flooring they did provide the following suggestions: 1) I should allow the roll of carpet be delivered to my home, so I could sell it to help offset the cost of the new flooring. 2) I should remove the existing carpet and tack strips to help mitigate the cost of installing new flooring.

Really? This is how Ryan Homes supports its customers? I bought a "luxury home" from Ryan Homes, not from Advance Flooring. I expect that the flooring in a "luxury home" would last for more than 6 months. If it doesn't, I fully expect Ryan Homes to stand by my side until the problem is resolved to my satisfaction. I feel like I have been deceived by a process that is not transparent and includes a lot of Ryan Homes employees passing the buck. It is a painful reminder that the "service" process for a Ryan Home is designed to protect the builder and not to help the customer.

When is windy it feels like house is gonna fall over. Paint on tile floor in kitchen cause they were sloppy. All in all house is made poorly and very cheap. And I gotta pay 360.00 a year for 2 small common areas they mow once a month. You do the math. I have the phone number for Arbor Ridge saved in my phone as ARBOR RIPOFF!

Asst. PM came out and said it was a pipe knocking against its bracket and it would settle. It's been a yr and half. There are more things but I'd run out of room. Bottom line: don't fall for the sales rep's line that the PM you're getting "is the one the executives use to build their houses." BS. Oh, and don't bother trying to reach that rep one day past your one year warranty. They will no longer respond.

Now, they knew of this issue for a couple of weeks but chose to tell us a week before Christmas. We decided to try and meet with the new division manager, hoping he would apply friendly and sound business practice by fully admitting to Ryan Homes' mistake and offering a new lot that WE deemed commensurate with our chosen lot, with little to no additional cost. What we received was the opposite. First, over the course of an entire business day, I had received NO reply email or call to my email and two voicemails (one call I was directed to Voicemail upon the second ring), not even to tell me he had received my message and was working on it.

Upon no acknowledgment of our messages, we went to the offices ad upon entering the Ryan Homes' office, we were greeted with scorn and disrespect by the new division manager. We were talked down to in a snide and rude manner virtually the entire meeting and were once again told we were confined to the sub-par lots; we could choose a commensurate lot but would likely be looking at an additional $30K-$40K! I have NEVER come across a company that says, "Sorry, we screwed up twice, you please take the brunt of our mistake."

I can understand the "new" division manager being in a tough spot as the new guy, but at the very least, we could have been replied to or greeted with "business etiquette" and respect having been put through the ringer two times vice what we received. Now we're in a tough spot because the community seems great, and my family (particularly my 7-year-old daughter) is in love with the model home, however, I have a hard time to be on the receiving end of such disrespect as a customer.

The remaining of the homes are built in pieces and then assembled (like Ikea furniture) which is never of the same caliber. So expect increased heating and cooling costs than those that are advertised. Small rooms. 2 of the 3 bedrooms can only really be used for a single bed or as an office, 10x10 and 11x10. A queen mattress is about 76"x80". The bed is always a little longer and wider. So you're looking at about 2 ft of space on either side and 3 feet towards the base of the bed at most. Ridiculously Overpriced. The homes only come with a vinyl floors, cheap unstained wood kitchen, Formica countertops, white plastic like countertops for the bathroom with white cabinets. This looks extremely cheap. If you apply all upgrades your house can get up to 400,000. They charge you extra for insulating your corner plot.

Year 3 mark: I found 3 leakage points underneath my house just 1 year after warranty expired. Not only have been paying for the gas, my family has been exposed to health risks the whole time. I found my light switches are all rushed without wrapping the wire around the screw. This will cause them become loose over time. I am not sure what will come but I am thinking selling my home and move on. Ryan Homes has been a disappointment for me and I hope not for you too. Good luck.

This is my second Ryan Homes purchase. My first was in 1996 in Centreville, Virginia. That was a wonderful experience. This time it has been a nightmare. I would NEVER again buy a RYAN HOME... at least not a NEWLY CONSTRUCTED one!!! They should be fined and we should be reimbursed for missed work and income.

This is not designing your own home but accepting what is offered and putting a house on a piece of property which is too small for it. Wanting to build near my daughter and grandchildren seemed like a good idea but this has turned out to be a nightmare. I couldn't get the first house I wanted because the properties were too small but they are building a home on a piece of property that gives it no back yard, limited choices and not giving any answers for why this was misrepresented.

This is probably only a few hundred dollars but it's more of the principle. I am currently seeking legal counsel to see if anything can be done about this and I am sure it will cost me 3 times more than it would to just pay someone to do it and move on... but I don't want to accept what I think is wrong and what this huge company can rectify for a few hundred bucks. Instead they would rather fight over something so miniscule it's just not worth it. All in all my experience has been average with them and I would rate Ryan a budget builder who can put in some nice upgrades to make your house look high end without the price tag.

The next issue is the flooring in the master bedroom. When walking in the master, it sounds as if you are going to fall through the ceiling if you're downstairs in the family room. After SEVERAL complaints, Ryan Homes told me it's normal and all homes are like that. I've lived in several 2-storey homes and I've NEVER heard such squeaking. It's so embarrassing when we have company. We avoid going in the bedroom. Also when you are walking in the master, the floor bounces but, of course, I was told this too is normal. I don't think when you complain about these issues it should be blown off and I feel that is what I've always gotten from this company.

At this point I wish I had gone with Mungo Homes. The 10-month review took at least 3 months before it was completed and it's STILL not fixed. We just bit the bullet and got someone else to finish the nail pops. I think they use the cheapest plywood they could find in the forest to build. I would not be shocked if one day we fell through the ceiling. I just want my floor fixed. You can hear the boards rattling when walking on them.

I have taken steps to remedy some of these issues as finances have permitted. If Ryan didn't cheap out on the basics, like materials and a sound architectural design, many of these issues would have been more manageable or not even occurred at all. To tell you the truth, "Ryan Homes" has been nothing but a punchline (synonymous to cheap crap) for anyone I have ever spoken to in this neighborhood, and or part of the country. I realize that the joke is on me for falling for the high-pressure wiles of a couple greedy realtors and an crazy ex spouse. However, the sin of putting this poorly conceived and executed properly out for sale in the first place falls squarely Ryan. I can only imagine what these clowns pretend to honor as a mission statement.

When it came to the repairs we had issues. We noticed paint all over the floor and instead of them cleaning it, they told us to just use hot water and soap. They were supposed to install our yard, per the subdivision agreement and 2 summers later we still don't have a lawn and everyone's lawn is uneven. Swales are wrong and the lawn is lost weeds. They never fixed my banister properly and said it's going to crack where it comes together. Ummm, I don't think so. They half ass all the repairs. They patched our chipped concrete when it should have been repoured. The second your warranty is up, they want nothing to do with you. Most of our neighbors have had many issues as well. I would think twice about building with Ryan Homes.

Original Review: July 26, 2015

Purchased home October 17, 2001. Shortly thereafter it was discovered several steps were missed at rear door. A little over a year passed and water appeared in wall and the carpet was wet at the rear door. We received what was a "courtesy fix" which really resulted in me purchasing KILZ and was told to paint over the stain because they could not locate a leak. The kitchen floor has a large crack in it which resulted in them just replacing the board which has once again popped up and there is a space between the wood. It has been a very traumatizing experience. We thought we were getting a brand new home and we feel like we got stuck with a fixer upper.

I strong armed the vice president into paying for my piano to be moved into my house (a whopping $250) because the original plan of the house would have made it easier for me to simply drive a pickup to the back door where I could roll it into the house. Now, I am hearing my one neighbor all the time. I do not think insulation between my house and hers was installed properly. I do not hear the other neighbor at all but hear the one quite a bit and she hears me in my bathroom and while I play the piano. We basically live in a single family house (sound wise) but are next door townhouses. I am totally disgusted with Ryan's attitude. I was a repeat customer but my experience the first time was much better. Maybe management has deteriorated. I did hear the son took over and he is much worse about cutting corners than his father was. I wish I had know all I know now. I filled out the survey and said I would not recommend Ryan to a friend.

The corporate office - Service department in Brecksville - refuses to disclose Ryan Homes General Liability carrier/policy information. Companies need to be held accountable for their workmanship. When they fail to complete a job properly, they need to be willing to rectify the problem. Ryan Homes, time and again, refuses to take ownership of the issues their poor workmanship has created. Their poor customer service and unwillingness to help their clients is beyond disappointing. This whole experience with Ryan Homes has been a disappointment. I wish I had never built this home. The headaches and out of pocket expenses to fix the work Ryan Homes has done, or complete fixing something because Ryan Homes doesn't put in the time or effort to fix a problem in its entirety, are not worth it. But I'm forced to fix all these Ryan Homes' instigated issues!

I can't live in a home with water and mold issues. I can't sell a home with water and mold issues that haven't been addressed. And the party responsible, Ryan Homes, refuses to accept responsibility. I strongly advise any prospective homeowner who is either thinking of building a Ryan Home or buying a Ryan Home to reconsider. At the very least, hire your own inspector and make sure you know what problems you are acquiring.

The next issue I have is the tremendous amount of inconvenience I have encountered. I moved in my driveway and my landscaping was not completed. And it took them over 2 months to do so, a horrible, horrible mess. Everything is dirty outside. My windows are a dirty mess. My siding is buckled on every piece. And this brings me to the fact that my backyard was landscaped and I was shorted 3 feet to my property line. They did not measure correctly nor did they remove the trees or fill in the land that is on a slope. My fence had to be installed, taking 3 feet off my property -- sloppy, disgusting work.

They began to repair the house that burned next to me. The dumpster has been in front of my house. The garbage that came from the kitchen has been placed on the back deck (burned stove, counter tops, debris, siding) and has still not been removed. Each day that I come home is a new adventure. Many more issues to discuss but not worth the time.

My neighborhood is new and there is already 7 townhouses up for sale. It's very sad, myself included. When you put your life savings and all your money into making your home beautiful and to find all of these problems, it's just not fair. Oh and one last note, the builder is called and never returns calls. He will text though and have nasty remarks for ya. Just take my advice and don't buy a house in LA GRANGE cause it sucks!!!

Also one of the wood panels on our foyer floor has a lump in it and does not lay flat like the rest of the flooring. After having read all of these horrible reviews I don't even feel safe living in this house. I had to stay on top of them throughout the whole entire process because paperwork went missing. I had to redo paperwork that I've already signed once before, etc. just seemed very disorganized.

Then there is my garage door which, after using it, one of the metal pieces that attach the door to the garage door opener has completely pulled apart, so have to spend money to get that fixed. Then there is the nail pops out and cracks in my ceiling. They tell you, "House will settle so expect that," and they will come out after a year. Well they did but 5 years in the ceiling is cracking and all over the house.

And now the MOST important, the HVAC. This has to be the worst rip-off ever. The company they use and the people that inspect the job all need to be FIRED, and I'm not an mean person. I have the Milan. I have a pretty big upstairs. I have more vents in bathrooms than I have in my large bedrooms. I have one vent a piece for each of my rooms in entire house. Far, far, far from energy-efficient. I have went without ac twice because of problem with unit. Now I'm trying to finish my basement and several HVAC techs has told me that if I get vents installed in my basement, I am completely going to lose my heating and cooling on second floor. UNACCEPTABLE. I have been told that fit the size of my home, that 2 units should have been installed, one for 2nd floor and one for basement and 1st floor.

To give you example, my buddy used a different builders on his 2nd floor alone. He has 2 vents for each room by the windows and his house is smaller than mine. MINE'S ACCEPTABLE. I have had a house built before and didn't experience none of these issues. But Ryan, you got your money and I'm sure you will continue to get it. But if you're reading this review, PLEASE, PLEASE, PLEASE THINK TWICE ABOUT USING THIS BUILDER. IT MAY COST LITTLE MORE OR LITTLE FARTHER FROM WHERE YOU WANTED TO LEAVE, BUT IT MAY BE WORTH IT TO GO ELSEWHERE. RYAN IS HORRIBLE. And by the way, my fireplace doesn't work and this is 2nd time that has happened. GOOD LUCK.

When I questioned my first project manager (I had FOUR during the course of building my home), he became outraged that I questioned him and stormed out of HIS house (because he said it was HIS house until I closed), saying they switched granite suppliers and I should just be happy that I was getting solid granite now, not the granite overlay over MDF that they were using before. Mind you, they represented this inferior product as solid granite before and subsequently had to replace the granite overlay in every home built in my community at their cost. Anyway, the new color was completely different from the sample I picked but they refused to budge about it. They said the only way they'd change it was if I paid an additional $8000, on top of what I'd already paid for the upgrade.

On top of all of the shoddy materials used (all four toilets have leaked or have issues), not a single wall in this house is plumb or level. I have drywall tape marks clearly visible, not to mention the hundreds of nail pops that are never really "fixed" properly. I have french doors in my office that have had to be replaced THREE times. First set because every window was scratched from the moron who installed them and used a razor to remove the protective covering, second set because they were the wrong size, and third because they didn't fit properly. A Ryan employee told me that they would never close properly despite being "adjusted" repeatedly because they are meant to fit in a certain door jamb. Replace the doors doesn't help... you have to replace the entire door jamb. They weren't going to do that.

Back to having FOUR project managers... first one left, right after we started building because his wife had a baby prematurely. Second one was a brand new PM and had no idea what he was doing. He quit. First PM came back and then quit the day after we had our closing, failing to turn in all of the issues we had with the house. After 6 weeks with no one coming back to do repairs, we flagged down another PM who said nothing was ever turned in and we had to do another walk through with him. He started working on it, but then quit with us being given no notice. Fourth PM was someone who said he only worked on "new construction" (even though our house was 8 weeks old) and that we now had to go through the service dept. for every single issue. At no time we were ever notified that our PM's quit and we had new ones (or none at all).

There are hundreds of issues... I could go on. I do my best to make sure no one I know ever builds a Ryan Homes. They're only concerned with the bottom dollar, not their customers. A far cry from the original Ryan Homes, when Ed Ryan was in charge.

The word I use most often is INDIFFERENCE. That's what in our opinion was shown by the contractors, and project manager that built our house. So the following are things that were wrong, incomplete, unfinished, poor done, and inexplicably missed. For two and half months after moving in we had someone in our house once if not twice a week correcting poor construction. Then probably someone out for various reasons once a month from that point on.

3 Gas Leaks in the fireplace. One so bad we were evacuated from the home... apparently the house settled. Several vents missing on air returns. Washer and dryer not installed. Incorrectly telling us we had sump pump in the basement. Atrocious misses on paint, and molding. Paint splatters all over the cabinets. Drainage grate missing from shower. Dirty hand prints on walls. A complete set of windows not installed in the morning room. No floor outlet installed per the plans.

No flood lights installed--Which I'm told was an option but one that was never brought up. So unfortunately I just assumed they were included. A rise in the garage flooring/cement that is a trip hazard for anyone walking in. The most irresponsible landscaping. We have just spent $5000 correcting and replacing the job that was done by the Contractors you used. They planted on rocks, and didn't have any legitimate soil to accept growth.

CURRENT Issue: Standing water on both sides of the back of our house. This is the most recent discovery. To which we feel is urgent and have had no luck in response. I hope that's change by the time someone reads this. French drains will need to be dug, and drainage pipes from house will need to be extended further back in the yard. Our landscaping contractor can't finish his job because when he digs a hole near the back of our house. Water comes up. Also a retaining/diversion wall needs to be built to divert the water away from the back.

Numerous flooring issues with deep cuts and cracks in the flooring had to be replaced. Carpet bunching up immediately. Very noticeable dry-wall bows in the wall. 11 month dry wall and paint misses. We missed some too, but that wasn't our fault when the drywall folks waited 2 plus months to schedule an appointment. Unfinished garage. We knew about this. But the drywall they put up was covered in mud, and foot prints.

Using Romanoff for your HVAC--Who admitted they have used inferior AC part that causes the unit to freeze up. And ours did. Stair railing not sanded, but stained. Basically it would splinter in your hand. Staining on railing had to be redone. Paint peeling off on door to garage. Stickers and dirt left on windows. Window screens not installed properly. Nail hammered through stairs, that caught on our sons clothes... the worst part about this was not only was it left like that by a carpenter, the painter came by and painted right over it. Unusable cabinets above microwave. Zero insulation or closer from gas fireplace to the outside. In other words, you can feel the cold coming through the fireplace in the winter like a draft.

Columns on front of the house are out of alignment. Something that can't be fixed I presume, but something that shouldn't be. Mailbox door falls off. Our project manager **, gave us a date which was then pushed back 2 months, then pushed forward. All so that NVR could close when they wanted to. Mind you this was Thanksgiving week. We had made plans to be out of town, but were told we would incur a penalty if we didn't move in on that forced date. So we did, and we moved into an incomplete and poorly put together home. Rush-job.

I'm not naive enough to think you move into a perfectly done house, but That's a lot of stuff in my book. Too much! Definitely too much for 500k dream home. I'm embarrassed by purchasing from Ryan, and unable to figure out how a company can fail from top to bottom on a building a house. And I'm a realist, while it's a big expensive house, it's also a cookie cutter home. It's ridiculous a better job wasn't done. And that's not detailing the smaller issues that had to be fixed time and time again, and sometimes the same issue redone two and three times. It became incredibly taxing on our family. Constantly having repair people there, with a 2 year old, and a newborn.

To NVR/Ryans credit, the majority of these things were fixed. Albeit, sloppily in some cases. Your company even offered us a form of compensation for our strife and poor housing by adding stairs to our deck and a patio below. Trust me when I say, I would have much rather not been offered that at the expense of your team, and my houses construction failures. But what NVR/Ryan never did was verbally take accountability or say "we're sorry." Our neighbors sadly, have report similar and in some cases worse experiences. Our review was not favorable when submitted, but I never saw an end result for that either.

I truly feel sorry for the neighborhood punch guy that has to deal with what has seemed like an endless supply of fixing things. Things that shouldn't have needed the follow-up. No QA, poor planning, incompetence, and again, apparent indifference went into our home. I am constantly waiting for the next thing to fail. So much so we've lost trust in the house as a whole, and will hire an independent home inspection service to ensure we aren't living in something unstable and not up to code.

I don't know how this can be fixed. Reputational damage is some of the worst PR one can have. I can't recommend you as a builder, and I have no qualms in informing our newer neighbors that our experience was horrid and to be mindful of the work that was done on their new home. I feel responsible to inform other potential buyers about our experience. And that's best done via social media.

I just discovered they simply threw a couple shovels of clay then mulch over it. Didn't bother to push the dirt in there. If I had not discovered this, who knows when it would have collapsed. When I called, they said it's my problem now and it's in their contract. This house is absolutely terrible. It is far from energy efficient. I won't even get started on the AC issue that they refuse to fix. Find another builder to build your home! These guys are terrible! NVR is their finance company and they lost my paperwork multiple times and totally dropped the ball on my loan. Good thing, I was on top of them and paying attention.

Within the first five years I had to replace countertops and all flooring. Had to replace all light switch and plug plates by second year because they used extremely cheap plates and they completely yellowed. Replaced two out of three toilets in my bathrooms because of cheap and terrible product. Oak cabinets had dark brown spots on them within 18 months of the house being built. Had to replace cabinets after several years. My new cabinets are beautiful but were expensive. I hired an Amish cabinet maker and he did a fabulous job.

If you must completely replace a new home something is very wrong. They are terrible. Listen to me and do not build even a dog house through Ryan Homes. They should be in prison for theft and fraud. Also many cement sidewalks in our development have cracked and look terrible. That began to happen in the first year after the development was built. Aluminum siding also fell off the house and had to be rehung.

Vent to room size is poorly poorly thought out, they should have standards. We have several LARGE rooms that should have had two heater vents. Windows/install of was poorly done, they ALL leak cold air through (we paid for the nice windows). And believe me, there is PLENTY more. If you want a garbage can with a pretty veneer, buy Ryan Homes!

I tried my best to get the sales consultant attention and told her I have enquired about the Quick Move in with their online consultant emailed me back saying the model Mendelssohn and the price is XX dollars. She did not even hear what I was trying to say. She kept on saying the same thing and did not even listen to what I have to say. On top of that she told me the online consultant has poor knowledge and pricing information due to the volume of communities they manage. Is she not suppose to check back with their agent /consultant and clarify the misunderstanding. Is this the professional approach?-

She KNEW he had a buyer's agency agreement and made sure not to notify us that he came in and she said that she was "procuring" cause. Her partner said that he mentioned a "random" RE/MAX agent that he was working with. Seriously? Buyer's agency was put into place in Maryland in 1989 to protect the consumer and builder's reps to not have to be licensed. That means they are not subject to agency law and disclosure. They will do their best to have you sign a contract with them without an agent. These builder's reps do not work for you, they represent the builder and the builder's best interests.

My client's son went in after we found this out and they apologized and said they would "take care of it". They did not. "Corporate" decided, according to the other rep **, that they sold 14 homes this month so they don't need to co-op. If it were a slower month like December when they only sold 2 homes, they might not have cared. Seriously? Make sure you know your rights as a consumer! There is a reason Ryan has sooooo many complaints against them - most of their transactions are done directly with consumers who do not have Realtors working with them and watching their backs!

Calling their service line doesn't do much good - they don't call you back once they have your money! I highly recommend anyone thinks twice before buying one of these homes! They are not worth the aggravation you have to go through once you move in!

I decided to cancel on the promise that I would get my deposit back if I cancelled within 7 days. I cancelled on the 6th day and I'm now being told that I can't get my deposit back. Not to mention, I asked the salesperson twice if I would get a refund if I cancelled. I left a message for his manager, but I'm almost positive I will not get my $1,000 deposit back. At this point I'm just grateful that I found this site and read the reviews in time enough to cancel altogether and BEFORE I gave them another $9,000! If you're reading this please believe what people are telling you and run away fast! If they'd lie about this who knows the torture they would've taken me through had I continued with the process.

They have essentially created a way to get passed the safeguards that truth in lending practices gives to consumers. I would not sign a build contract until you have negotiated and build price close to comparative home and then allow them to give you an incentive to use their lender. It is just backwards to fall into Ryan Homes sales trap. Always look at NVRs APRs and not just loan rate.

Now the major issue is the hot water heater. I want to rip it out of the wall every time I take a shower. I opted to go with the tankless in hopes of being more efficient. That was a mistake. The unit has never really worked properly since moving in. The HVAC, plumbing and heater manufacturer have all been in to inspect the unit and say it's giving off hot water (I see it more as mildly warm). They are right, however, it only gives off hot water for about 5 minutes then ice cold. I haven't had a decent enjoyable shower in my house once. I have reached out again and they have no solution. Here's one: replace it! I am sure members of the board of directors or the high ranking members of Ryan would certainly enjoy an ice cold shower after 5 minutes of mildly warm water every night.

I truly wish I would have been more thorough in my research of this company. It's a mistake I have learned the hard way from. I would advice anyone even remotely considering Ryan to take 5 minutes and simply Google Ryan Home Reviews (or bad reviews if you want to bypass the fluff). They bring you into these model homes fit for a King, make all these promises, then once you sign the dotted line, they are finished with you and could care less about the quality of their product. The customer service is horrible, I can't think of a product or service that I have purchased that has had worst customer service. Ryan is sham through and through.

Original Review: Dec. 30, 2014

We closed on a Ryan Home in September 2014. After three months of living in the new home, it has become painfully obvious that the attention to detail, quality of workmanship, and quality of materials used is completely sub-standard. In fact, it is downright TERRIBLE! Not one wall is plumb. There is not a single 90-degree corner wall in the entire house. Many of the wall corners and panels are wavy due to improper drywall installation (noticed long before settling could take effect). Ryan's response to this issue being brought to their attention before closing was to throw more drywall mud on the wall and sand down as if they were repairing an auto body panel, which resulted unnecessary cracking and distortion. The floor molding is incredibly uneven and bowed, filled in with caulking to appear flush with the wall. Three months later, the caulking is already cracking and pulling away from the wall. The floors and stairs creak worse than a 100 year old home.

Walking across our kitchen floor causes the entire room to bounce so much that dishes in the cabinets rattle. There are spaces between the hardwood planks that are wide enough to fit a U.S. quarter. Our kitchen granite is not level. All of our interior doors stick due to the cheap, tacky caulking that was used and painted over to cover imperfections. The rear outside entry door is so hard to open that my wife has to put her foot on the wall to gain enough leverage to open it. Our main level electrical breakers trip for no reason at least once a week and we have already replaced four 2-year lifespan light bulbs as a result of poor electrical wiring.

When water is turned on in either of our upstairs bathrooms, the walls creak as if someone is trying to pry floorboards back with a crowbar. The heating ducts are in the ceiling of the main level and the floor of the bedroom level, so by design, the main level is impossible to keep warm without continuously running the heat. We are forced to set our thermostat to 75+ degrees in order to maintain a temperature of 70 degrees on the floor level of our main floor, which as one could imagine, causes the upper level to become unbearably hot.

Our project manager, who was incredibly hands on and professional during the build process, has been practically unreachable since closing. I have made multiple calls to Ryan customer service with ZERO results. Their single response to my laundry list of complaints was to send a teenager with saggy pants and a backward hat to repair my issues. His attempt to repair my creaky stairs was to blindly drive screws through my stair carpet into the floorboards, which did absolutely nothing, if not make the creak more pronounced. His attempt to fix our outside entry door was to take a razor blade and remove the weather stripping on the bottom, which also did not work. Finally, his solution to our creaky floors was to hammer shims into the space between the wall and floor, which (SHOCKER) also did not work. His response to the remainder of the list was, "I don't do that, I'll tell the project manager to send someone else out." It has been three weeks, and nobody has contacted me regarding the remainder of the repairs.

Icing on the cake: At our 30-day walkthrough, one of our exterior doors was replaced. That door happened to contain a security system sensor. The security system sensor was NOT replaced with the new door, rendering our security system inoperable because the system thinks the door is perpetually open. Ryan was made aware of this oversight shortly after the door replacement, which was in late October. As of December 30th, we STILL have no sensor and no security system. I have been paying for a security system that I cannot use for over two months. This is a prime example of the level of customer service you can expect from Ryan Homes.

I am a buyer who is well educated, in my early 30’s, with a stable career, and who plans to maintain residency in the Pittsburgh area for the foreseeable future. The type of buyer whom Ryan Homes could have easily secured a second and possibly third home purchase from. Instead, thanks to their horrendous quality and nonexistent customer service, I will never come close to owning another home built by Ryan, let alone go through the nightmare of building another Ryan Home, and I will continue to actively discourage potential buyers from building with Ryan in the future.

What's more concerning is that our county inspectors approved it! The propane company came out and the stove/oven were never converted so he spent 3 hours fixing everything our project manager should've had fixed before settlement. Our dishwashers weren't hooked up to water, weren't bolted down and attached so 1 fell out of the hole. They placed the basement kitchen in the wrong place and had to come back and re-dig up the cement. The list goes on and on and on. We are in our mid-40s and our home cost close to 700k. We will NEVER use Ryan Homes nor recommend them again. Worse experience of our lives!

The list of problems goes to be: GE Hybrid water heater is faulty, door latches missing where they need to latch, grout in the showers is flaking off leaving large open gaps, caulk not done properly in all areas, vents painted and caulking sealing them against drywall. I have a leak going from one bathroom down into the ceiling area of the living room, the "hardwood" is crap and already raising from the baseboard, plywood not properly fixed lifting up the linoleum flooring, incorrect dry vent fixings, thermostat painted over sensor, paint and muddling done like a 2 year old. The list will surely continue. I have attempted contact with Ryan Homes to which seem to never be available. Additionally they have stated most items are out of their warranty window and no longer their responsibility. Ryan Homes is a crap way to buy my first new home. And I will never again.

The main items are ongoing as when they came to fit the window shutters it was then noticed that the whole building was offset so the front door is not centered. Consequently one of the shutters has to be smaller than the rest. If that was not bad enough I asked the surveyor to resurvey the lot so I could get the back garden seeded. When he came to do it we found that half of our driveway was built on the lot next door! So, we had to have the drive dug up and replaced in the correct place. Luckily the lot next door had not been sold at the time. And we made Ryan pay for the back to be seeded, but that is not the point.

Now we have found, seven years later that the whole drainage system has been wrongly installed and we will have to dig up the garden and reseat the pipes that should be sitting two feet down but are inches from the surface. Ryan are not interested, never have been and doubt that they will care. They have your money, in our case $500,000.00 so why bother now. So angry, but it all falls on deaf ears.

At this point, I don't know where to go for help with a home that's not even 5 years old. Thanks, Ryan, for our retirement home that we thought we'd have no worries..... So much for a 10 year warranty on the home. Future buyers... please check every detail of not only the warranties, but also make sure you are getting everything you are paying for.

We had tons of issues during the construction process that we DID not even think about the grading of the backyard because simply we would have never known until the site was cleaned from construction wastes, and by then you either go to settlement or have other problems. So what in the world that we could have done to have a decent backyard for our one and three year olds to play in? This is a very very sad situation that we are facing just because they thought that they could treat us less than other families that obviously had more experience during the building process.

3 outside contractors have come out and stated that window flashing and brickwork was not done properly. This does not include leaks on shingle roof. Shingles have 20 year guarantee but roof has leaks at 9 years. I spoke to Ryan Homes representative and she stated this was not a structure issue. In this day and age how can you not guarantee your work. You can get a better warranty on a vehicle. Ryan Homes needs to satisfy its customers and take care of these issues. Where are the building inspectors?

I went in my homeowner's manual they gave me with all of the customer service numbers. Every single one has been disconnected/no longer in service. HOW CONVENIENT! So I finally find a customer service number (for their corporate office) and explain the situation to the representative. She then tells me flat out it is MY fault for not bringing it to their attention sooner. WHAT???? You covered my vent that was INVISIBLE to the naked eye hiding behind siding and it's MY fault? So I called the building inspector for my township. He said he has never seen anything like it and he has to file a claim because this is an extreme fire & safety hazard. I am probably going to end up suing Ryan Homes. Never again would I want to deal with such a horrible company.

Where is my plywood, Ryan Homes? You've got to be kidding me. I will be calling the Harford County Government on this one.

I called once a week to Ryan and L & L, and received messages that they were still waiting to hear from the Berber carpet rep. At one point Mike from L & L told me I could call the Berber carpet company. I advised him that I did not order my carpet from them and that L & L flooring received the money we paid for that carpet. This has been going on for over 7 months now, and nothing has been resolved. I am now pleading my case to you, in hopes I can get help in obtaining justice and satisfaction.

Not only did we pay for upgrades of this carpet, I have also spent hours of my time trying to communicate and arranging my schedule for Ryan Homes to get into my home. I just want it corrected and given the quality of carpeting that we paid for.

The home was completely restored over the summer, only to continue to produce soot and low level CO once we started using heat again over the following winter season. We bought a digital CO detector, and although it didn't trigger an "evacuation" alarm, CO was detected in low levels coming from the heat pump ducts. Everything was again destroyed by soot before we knew the main soot producing problem was present. But this time we had no savings to tap, or supplemental insurance support to fix the house back to back, a second time. Homeowners insurance paid for about 1/3 of the first repair cost but denied a second claim when identical damages returned.

It was then found that the duct work had not been sealed, nor had the attic, with blown cellulose insulation freely entering the home through large opening in the attic. The HVCA was sucking in insulation and burning it randomly when specific conditions caused the auxiliary electric heat coils to energize. The soot contamination and CO accumulated gradually and seemingly arbitrarily, so that we didn't immediately notice the source of the problems.

The cellulose and soot build up in the HVAC system damaged the normal operation of the system. Sticky soot based dust clogged the drain pipe for the condenser coils. The surrounding insulation acting like a sponge holding the excess water build up, and gave a home to huge mold colonies. This rendered the home uninhabitable.

I developed a tumor, and my significant other developed Hashimotos syndrome during this toxic period. Other permanent health damages followed. We evacuated the home for three and one half years. We tapped our savings, retirement, lost health insurance and now have diminished capacity due to permanent health damages. We could not sue the builder for damages.

We had an attorney who filed a suit incorrectly, and refused to have it served, blocked us from filing and serving a suit as he would not release it until statutes on filing expired. A Ryan Homes representative reviewed documentation and photos of the defects and damages. He stated that regardless of fault Ryan Homes would take no action whatsoever to remedy the situation, and demanded an inspection of our home so that they could formally state their pre-decided position. He even told me to try and sue them, and of course he was right. Ryan Homes /NVR is too well connected wherever they operate to be held legally liable for criminal negligence.