Ryan Homes Reviews

During my walk-through, I expressed several concerns I had after moving in, and Luke took the time to address each one. He was quick to resolve the issues and followed up with me to make sure everything was completed properly. That level of care and communication made a great impression on me. Luke is a true asset to Ryan Homes, and his dedication to customer satisfaction does not go unnoticed. I am very grateful for all of his help and would highly recommend Luke to anyone purchasing a home. Thank you, Luke, for making my homeownership experience a positive one!

I then proceeded to explain our concerns and make it clear that we were not trying to make a big deal out of past issues. We are simply asking for what we paid for: a properly finished yard where my family and I can relax, spend time together, and enjoy our home as we should be able to do. What happened next was truly heartbreaking. During what I believed was a calm and respectful conversation, the Vice President looked me directly in the face and told me that if I continued arguing, which was simply me expressing my concerns, he could be difficult.

I was devastated to hear those words from someone in such a high leadership position. To be clear, this was not a heated argument. There was no yelling or hostility from either side. We were having a conversation about legitimate concerns regarding the quality of work performed on our property. For a company representative, especially a Vice President, to make a statement like that to a homeowner who is simply seeking answers and accountability is deeply troubling.

As a family, we purchased our home believing that Ryan Homes would deliver the quality, workmanship, and experience promised to us. Instead, we have found ourselves repeatedly having to speak up about concerns that should never have become such a difficult process to resolve. Now, rather than feeling heard and supported, we are left feeling as though we are being intimidated for speaking up about problems with a home we worked hard to purchase.

We are not asking for anything extra, special treatment, or unreasonable favors. We are asking Ryan Homes to stand behind its work and deliver what we paid for. We deserve to feel comfortable, respected, and confident in our investment—not pressured into accepting workmanship that we believe falls short of what was promised.

No homeowner should ever feel afraid to raise concerns about their own property. No family should have to wonder whether asking for accountability will result in intimidation, or a company representative deliberately misrepresenting the facts. We entered this meeting hoping for a solution. Instead, we left with even greater concerns about how Ryan Homes handles customer complaints and trusted the company enough to purchase a home from them.

All we want is a fair resolution, honest communication, and the quality of work we were promised. We hope Ryan Homes will take this situation seriously, investigate what occurred during this meeting, and address our concerns professionally and in good faith. At the end of the day, this is not just about a yard. It is about accountability, integrity, respect, and the peace of mind every family deserves when purchasing a home.

Then we were never offered a vent in the kitchen for stove/microwave. I really thought this came with house. Come to find out it was an upgrade, I do not fry much so I really did not notice until I had to fry and realized no ventilation going outside. Amazing when people want to sell you something they hope you will ignore the imperfections. But the sides of the house are like a running river. Oh yes it's been two years, two years of the same issue. We do not believe these grounds were prepared correctly for building.

Over the following weeks and months, we moved through the build process: pre‑construction verification, breaking ground, foundation, framing, and so on. It was an exciting time, and we visited frequently to watch progress. I pointed out several minor issues early on, and most were addressed during the pre‑drywall phase. Unfortunately, once drywall went up, the experience shifted.

Our original project manager left—or was removed—and a new team took over. From that point forward, issues began appearing that were obvious, easily fixable, and should never have been overlooked. For example, sheetrock cuts around outlets were visibly incorrect, with gaps where the drywall didn’t sit flush. I raised these concerns repeatedly and was met with dismissive assurances such as “Don’t worry, we’ll fix it” and “Let us worry about these things.” Instead of addressing the root issues, they proceeded with painting, which made no logical sense and only complicated future corrections.

As problems continued to surface, I began documenting everything with photos. Some issues were addressed, but the fact that I—not the project manager—was the one catching them severely damaged my confidence in the build quality. These were not small oversights. They included:

A soffit channel so uneven it looked like it was installed by someone intoxicated

Then came closing day—during peak summer heat. The HVAC system technically “worked,” but the upstairs was consistently several degrees hotter than the downstairs. The Wi‑Fi thermostats alerted me every few hours that temperatures were rising despite the AC running. Ryan Homes installed two zones upstairs—an inexplicable decision, since air moves freely between rooms. Independent airflow tests confirmed that only two vents delivered proper CFM; the rest were insufficient. Sleeping upstairs in summer was miserable.

Electrical issues added another layer of concern. While replacing switches with smart devices, I discovered a hot wire that simply pulled loose from a switch—completely unsecured. Two other switches had ground wires looped around screws that were never tightened. Considering Ryan Homes had already fired the electrical contractor responsible for my home (and nine others), their dismissive chuckles when I raised safety concerns were unacceptable. They never once offered to inspect the outlets or switches. I am now replacing every outlet and switch myself to ensure my home doesn’t become a fire hazard.

Do I regret buying the home? No—because there were no other new‑construction options in the areas we wanted to live. Would I buy from Ryan Homes again if there were competing builders? I honestly don’t know. And that hesitation isn’t based on isolated issues—it’s reinforced by ongoing problems such as cracked grout and crooked cabinet pulls that cannot be corrected because the holes were drilled incorrectly from the start. These are the kinds of details that should never be present in a home at this price point, yet here we are.

The customer service sucks. The customer service manager asked for the warranty was very rude. He hung up on me. They do not want to fix anything but they want to take your money. I am so sick of Ryan Home that I am going to reach out to the news people and let them know how they are robbing and scamming people and not fixing things and having these things built very poorly. I am also going to reach out to the government to see what I can do because this is unfair.

Original Review: Aug. 19, 2026

Our experience with Ryan Homes has been disappointing, particularly regarding communication and transparency during the home-buying process. One of our main concerns is the balcony. The model home gave us the impression that the balcony would be part of the home, but later we were told that a balcony would not be provided and that it could not be added at this time. We feel this should have been clearly explained before we made our purchase decision. Now our dream spoiled, and very disappointed about this.

We were also concerned to see the base price reduced from $329,000 to $319,000, while we were already moving forward with the purchase. We understand that home prices can change, but combined with the balcony issue, it left us feeling that important information was not communicated clearly enough. Our sales representative, Mr Mathew ** in Hilliard, was helpful in some aspects, but we believe Ryan Homes could do much better in making sure buyers clearly understand what is and is not included in the home and communicating any significant changes transparently. We hope Ryan Homes takes this feedback seriously and improves communication with future buyers. A new home is a major investment, and customers deserve clear and accurate information before making such an important decision.

For me it was super simple to get a hold of anyone when I wanted to know more or to get a quick update on the progress of things. They delivered on time within 4 months and even after I took delivery of my home their 1st year warranty was painless and super easy to submit a claim. I highly recommend Ryan Homes to anyone and especially in Virginia. A lot of the reviews of folks not being happy I have to say I never experienced any issues. I even went with NVR their mortgage company and that too was a seamless process. I was impressed and informed all along the way to closing day even the second time around. I got exactly what I asked for and made sure to stay informed, and I will buy from them again.

The worst part is the warranty. Ryan Homes talks about standing behind their homes, but when problems arise, don't expect them to stand behind their work. Instead of fixing the issues, we've spent months fighting to get them addressed while watching our property continue to deteriorate. A new home shouldn't come with major defects, expensive repairs, damaged landscaping, and endless warranty battles. I will be filing complaints with the Delaware Attorney General's Consumer Protection Unit and every other appropriate agency, and I intend to pursue every legal remedy available to hold Ryan Homes accountable. Buy at your own risk.

One example is the placement of light switches throughout the home. They are inconsistent from room to room—some are located behind doors, others are to the left or right of the doorway—which gives the impression that there was little attention to detail during construction. Another significant issue is the lighting throughout the home. We paid to add ceiling fan prewiring based on recommendations from the builder, but the lighting provided is inadequate for the size of several rooms. This is something I believe should have been identified and addressed during the construction process. The roof is leaking only after a year!!!

Since moving in, our experience with the General Manager has also been disappointing. We have been told on multiple occasions that certain issues would be corrected, only to later be informed by vendors or contractors that those items are not covered. The inconsistent communication and lack of follow-through have been frustrating and have made resolving problems much more difficult than expected.

I understand that Ryan Homes builds a large number of homes and that construction timelines are demanding. I don't place all of the blame on the contractors, as it appears they are under significant pressure to complete homes quickly. However, that makes effective oversight by the Project Manager even more important. Quality inspections, consistency, and accountability should not be sacrificed to meet aggressive schedules.

We understood that the materials used would reflect the price point of the home, and we accepted that when we made our purchase. However, the workmanship has been more disappointing than the materials themselves. Many of the issues we've encountered are related to installation quality and attention to detail rather than the products used.

Overall, while we are grateful to have our home, we believe Ryan Homes needs to place greater emphasis on quality control, project oversight, and customer communication after closing. Better management of construction quality and more transparent follow-up would greatly improve the experience for future homeowners.

That decision appeared to change the way we were treated. Just two days after we paid $725 for an appraisal through NVR, they refused to transfer the appraisal to our new lender. As a result, we had to pay an additional $800 for an expedited appraisal so our new lender could complete the loan process. Our mortgage lender, who has been in the business for 15 years, told us she had never encountered another lender refusing to transfer an appraisal under these circumstances.

Our closing was also unnecessarily frustrating. We were scheduled to close at 4:00 p.m. on Friday, but ended up waiting an additional two hours because NVR had to rewrite the closing paperwork over an $8 adjustment to our down payment. This wasn’t a new issue—we had made the additional $8 payment more than 60 days earlier and had already signed documentation acknowledging it.

The problems didn’t end after closing. The next morning, I stopped by the house to drop off paint for our contractor and discovered a large crack running down the center of the garage floor, extending from the back wall toward the garage door. Ryan Homes explained that this was a control joint designed to help prevent uncontrolled cracking. However, the concrete had already cracked before we even closed on the home.

I contacted the project manager, Matt **, to express my concerns. He told me that a 1/8-inch crack was “normal” and that the control joint would prevent it from getting worse. I simply requested that they fill the crack with a concrete joint filler to help prevent further separation and moisture intrusion, but he refused, stating that no repair would be made because the condition was considered normal.

For comparison, the Toll Brothers home we recently sold had a reinforced concrete garage slab with rebar that remained crack-free for 15 years, despite daily vehicle traffic. Seeing significant cracking in a brand-new garage floor before taking possession of the home is simply unacceptable to us. What is even more concerning is that water can already be seen seeping up through the crack, despite the Sunset Beach area currently being under a Level 3 drought with restrictions on watering lawns and washing vehicles. This raises serious questions about the condition of the slab and the moisture beneath it.

Based on our experience with both NVR Mortgage and Ryan Homes, I cannot recommend purchasing a Ryan Home. Between the unnecessary lending issues, poor customer service, delays at closing, and refusal to address obvious construction concerns, we believe there are builders that provide a much better home-buying experience and stand behind the quality of their work. The attached photos show the garage floor crack and the water visible in the crack for anyone considering purchasing in this or any Ryan community.

The warranty team, Mark **, is also very responsive to warranty repairs; we have only had a couple of little things. I feel Ryan Homes uses good quality products like Ply Gem siding, doors, and windows, Bruce Rigid Core Vinyl flooring, Sherwin Williams paint, TAMKO architectural asphalt, Heritage line shingles. GE upgraded appliance package. Timberlake Cabinets; also known as 1951 Cabinetry (We do wish the cabinet drawers opened all the way out and that the bottom cabinets had drawer option vs. just cabinets; we installed pull-outs in the bottoms and some top cabinets to make things more accessible for us). Your home has to go through at least 4 seasons to settle, expand, and contract. And these changes may cause some nail pops; it is normal.

We downsized and just love our new Ryan Home! And the HOA fee is a bonus for not having to mow or mulch our own lawn equipment and it pays for the mowing, mulching, weed eating. We love the large owner suite and owner bathroom. Great room, dining area and kitchen are also a great size for us. Easier home to take care of inside and out, which means more time to enjoy life. We have one-floor living which is a great option for us. I feel your team is important that your salesperson and building team are recognized as caring, responsible, knowledgeable in the building process and code, and takes pride in building a great home for their customers. Thank you, Ryan Homes!

​This incident revealed significant issues with the home's electrical workmanship. The wiring appears rushed and poorly executed, and the breaker panel is incorrectly and inadequately labeled, making it difficult to identify circuits safely. ​Given that these are severe safety hazards in a brand-new home, we are highly disappointed with the quality of construction and attention to detail.

What makes matters even worse a portion of my front yard is the wetlands, and Ryan’s homes did not maintain or manicure it as they told me they would upon moving in. They instead left the half-dead wetlands as hazardous. There are dead trees all throughout it, and since I’ve lived here, three wetlands trees have fallen so far. The trees overhang into the street where the limbs fall off into the street, and all over the sidewalk as well. This past Monday we had a horrible storm where one of the trees from the wetlands fell over into my driveway. When I reached out to Ryan Homes, they told me they were not responsible for the wetlands that I needed to contact my HOA.

One of the things I appreciated most was their attention to detail. Emily and Alana listened carefully to what I wanted and needed in a home, and they never overlooked even the smallest preference. Their ability to notice things I might have missed, and to proactively address potential issues, made the entire process feel seamless and well-organized. Both Emily and Alana are exceptional strategists. When unexpected obstacles came up, they didn’t hesitate—they offered thoughtful solutions, anticipated next steps, and advocated for my best interests during negotiations. Their experience and insight were invaluable, and I always felt like I was in capable hands.

Above all, I found both Emily and Alana to be professional, reliable, and reassuring throughout—even during moments when buying a home felt overwhelming. They always kept me informed, were quick to respond to my questions, and took the time to explain every detail so I felt comfortable making important decisions. Thanks to Emily and Alana’s dedication, patience, and expertise, I will be happily settled in my new home. I am truly grateful for all their hard work and support! I wholeheartedly recommend Emily ** and Alana to anyone looking for knowledgeable, attentive, and truly caring real estate professionals.