Ryan Homes

During the final walk through. Joe and his colleague patiently go through every feature of the house and address every question and concerns that we have. E.G. I am concern with the exposed nails in the unfinished part of basement and Ryan Homes cover every expose stud nails with protective foam to avoid rusty nail cut in the future. Also make many suggestions to help our transition more conveniently. (Like using temporary window blinds before our custom order blinds can be installed.)

Ryan Homes also are up to date with the digital information for appliance warranty and user manual using scan codes, document in a thumb drive and contract signing using DocuSign online. After move in, we found a few minor electrical and plumbing issues which Joe came right away and start the home owner warranty repair process. Within a weekend, we got the electrician called us to come next day to fix the issues. We are happy with our new home. All the appliances are the latest one with latest advance features. We are sorry to hear other owners had many bad experiences from Ryan homes group in other States. We definitely will recommend the Ryan homes group in Delaware.

I will never purchase from Ryan Homes again. Lesson learned. For what you pay, the poor quality, lack of caring and headaches to fix things or get it handled through them is ridiculous. I'm now waiting for someone to call me back about two tickets that were marked "resolved" when in fact they were not. I can't imagine the amount of lawsuits this company has against them. If you are considering a Ryan Home, purchase with caution.

When I walked inside, I was shocked to find out that our granite had giant black defects all over it, the wrong hardware was placed all throughout the home, walls were crooked and our stone fireplace had a light switch right on the front of the stone. Coincidentally, our “project manager” Mike, walked into the home as I was there and completely lost his mind that we had stopped by the house unannounced and had no answers as to why things were a mess and ASKED US TO LEAVE.

Yes, things only got worse from there as you can imagine. On move in day we found even more defects with the house that Ryan Homes promised to fix but never did, I spent the entire next year putting in ticket after ticket and countless vacation days waiting for people to come repair various items in our home because everything kept breaking but nothing was ever resolved so eventually we were assigned a “regional manager” to our case, Tom, who gave us nothing but a runaround until our 1 year warranty was up.

At that point we were totally defeated and we are now left to deal with a garage door that does not go up and down properly, sky high humidity levels in our home because the HVAC unit they put into these homes is too small for the square footage of the home, a broken dishwasher because the motor was no good, blinking lights in our master bedroom and master bath and trim that looks like a 10 year old painted and placed. At this point in October of 2021, Tom stopped answering any of my texts and phone calls, closed out all of our tickets and marked them as “resolved” and we are left with the choice of paying lawyer fees to get these issues resolved or paying to get all of these items fixed ourselves. Literally hell. I write this in hopes to save others from making the same mistake in purchasing one of these homes.

As building continues, the company who owns the property only asked some existing owners if the builder could dynamite also. No notice on my end of the street. Concrete basements do not belong near blasting as my basement will show. In my one year of living here I have only spent money fixing and checking systems in the house to make sure Ryan's workmanship is not affecting our health. My advice, don't buy or sell a home without a lawyer.

We were not compensated for having to remove 75 gallons of water from the fish tank in order for them to replace the defective carpet, missing electrical outlet (their charge for adding one $350) and saw nothing wrong with not putting the missing one in, Wavy tray ceiling (refuse to complete repairs), Broken truss, Defective stove, Interior doors have a gap approx. 1 3/4 wide. Doors are not hung in the model and we were never told they would be larger than industry standards. Tommy ** explained the large gap under the doors as a one size fit all to accommodate tile flooring. These gaps lead to no privacy due to lights and sounds and no way to keep draft out, because standard product doesn’t fit. Erosion/Grading issues and Outside water septic leak from the knob.

Sunken/Roller Coaster/Floating floors - (Brett Sechler, Vice President came to my home on 2 occasions and never introduced himself or that he is the VP). Brett had Tommy ** to measure in two places (patio door and front door) just the immediate area where the floating floors (Jim **) begins, never measuring from the highest point to the lowest point in the room. After measuring Brett said, "by looking at it, you wouldn't think it would be within tolerance". That statement alone tells you how bad it looks and yet Brett refused to have the floors repaired. Then on 12/23/2020, Brett sends me a threatening letter stating that they didn’t have to complete the warranty work without any explanation and falsely accusing me of trespassing.

I reported the issues with the floor long before the 1 yr. warranty expired 03/09/2021. To date 8/23/2021 Ryan Homes states that the floor issues, and unfinished repairs are now outside the 1yr. warranty and refuses to repair. It is my experience that Ryan Homes practices match what I was told by warranty worker, Tommy ** to be Ryan Homes motto: "We are a financial company selling homes and the homes are just the postcard.” We are experiencing that statement firsthand daily; Ryan Homes Builder/NVR care more about their bottom line than the quality home they advertise they will build or the customer.

In some cases you are promised $5000.00 for using the builder’s lender. However, items such as a credit report is billed at $100.00 when a competitor price is $19.00. Read that again, 5X higher! Or when lender charges an origination fee that wipe out your earnest money and competitors charges $0. Did they really give you $5000.00? Five thousand dollars is on the credit line but recouped in the excess cost of itemized fees. This practice along with a higher interest rate is only part of the big financial gain at the consumer’s expense. Don't take my word for it, read and compare your financial documents from NVR and other lenders with a fine-tooth comb! Buyer Beware!