Ryan Homes Reviews

Before purchasing our Ryan Home, we read a lot of reviews, including complaints. Many of the complaints were about various aspects about quality and craftsmanship. We found that all such concerns can be answered by the builder either prior to close or in the first year warranty. It is advantageous to get most of your concerns addressed prior to close when possible but for us, 50 percent of our punch list was addressed by our warranty guy, Don ** who did a fantastic job addressing our concerns over the course of 1 year warranty. We recognize that the home we purchased was not a custom build but a production tract home that has a great floor plan and curb appeal. This is not to say there is no expectations when buying a new home, but rather recognition that there will likely be items you want to see addressed for a production home. Advice is to work with the builder, and they will work with you. We love our home.

My experience with Ryan Homes in Cleveland and Columbus area have always been nothing short of a pleasant experience right from the time I signed up with their sales team, through the buying process and mortgage with their NVR team and recently with their warranty customer service as well. I have built with Ryan Homes at different times over the years in different cities as I move frequently for my work. Over the years I noticed that this is one builder who truly listens to their customers and adapt their building process to consistently improve their quality through continuous improvement.

Our experience so far with Canterbrook Farms and Regina ** has but nothing more than wonderful. From the first time we met her we knew we had the right Salesperson. She helped us pick out the perfect lot. She has assured us she will be with us every step of the way in the building process. We have also met the project manager Jay who has also been very helpful when answering our questions. We are excited for our Palladio home to be started. It has everything we want and more.

We recently retired to Murrells Inlet from Virginia and purchased a townhome at Course Creek Villas. Our experience from the initial sales visit to final closing in November of 2024 was excellent. In particular, sales representative "TJ" and support staff were attentive to our needs throughout the process and exceeded our expectations. We have had new construction homes over the years and can speak to the quality of the materials used by Ryan Homes. Furthermore, the 'added value" of a very comprehensive walk-through with the site construction manager a few days prior to closing ensured any last minute items were satisfactorily remediated prior to our closing date. Finally, our positive experience prompted us to recommend Course Creek to a close relative, who will close on their townhome in September.

We signed the contract to have a new home built in Florida back in 2023 and moved into our new home (from Pennsylvania) in January 2024. It's probably best to break this up a bit, so here are some things we dealt with along the way.

Was excited to buy a new townhome through this company and was given a sales pitch of all the options and reasons to use their lender and was lied to. Closing date was promised and never received. Lenders bounced us back and forth after being told they could work with us. Had a purchase agreement and it was never lived up to. The closing cost changed at least 10x. Loan percentages changed based on whatever the lender felt like. Had to send documents over and over again. Waited for over 3 months for any response or updates about closing after our purchase agreement. Was bullied into buying after them refusing to follow through with purchase agreements and refused to let us out of loan or give us our earnest money back! Threatened to put us in default after they refused to give us updates and closing dates and cost! No one would return calls or answer direct questions!

Ryan Homes in Southern Hills, McDonough Ga, the quality is horrible, cheap, and homes are overpriced. For 435k the cabinets should be squared perfectly, the floor should not have chips two months later, the faucets were backward, faucets were loose, when you turn them on and off the entire piece moves, within 6 months garage door started not closing properly, you have to press the button two and three times for it to go down, the toilets are cheap, you have to flush a few times for it to go down, just NO! I would not advise my enemy to purchase from them.

We bought our home for over $530k. We moved in 10 weeks ago. Since day ONE, our dishwasher has been broken. Our stove top broken. Going on week 11 with neither, in a brand new build, never using them. We put pictures up and the walls are so thin that insulation was coming right out of the tiny screw hole in the wall. Their quality is garbage. Their customer service is typical corporate, unhelpful behavior. NVR was a nightmare to work with. Just for them to immediately sell off your mortgage loan to a new company. I never wanted a Ryan Home and I’m because of my circumstances was forced to buy one. I hate it and would never recommend buying a Ryan Home to anyone.

I purchased my townhouse 2 1/2 years ago and I noticed a gas smell while entering my house. A gas leak is definitely too early for a young house. Warranty expired after 2 years, the plumber had to cut into the wall and determined whoever did the connection forgot to seal the pipe connections. Therefore there was a small leak from the pipe leading into my house. This could've had a horrible ending.

NVR Mortgage, owner of Ryan Homes, has shown me that they are definitely Gender and race biased. I am a single female, **, and applied for a mortgage over one year ago. I was told outright that I needed a "partner, of some type," to be able to be approved for a loan. Meanwhile, I see numerous ** Nationals and other ** folks building homes with Ryan left and right. I will never again, in this lifetime, nor the next deal with this company again. They need to be investigated and fined. Shame on you! In fact, shame on all of you!! BOOO! Americans FIRST!