Ryan Homes

And... they are keeping my $9600 deposit. Janet, sales rep, referred me to Hasan, mtg broker, who ‘could get anyone financed.’ I needed a bank statement loan vs conventional loan. 6 months later, and daily ignoring my texts, calls and emails, the mtg broker starts to work on my loan less than 2 weeks before closing. Impossible, right? Right. Janet repeatedly told me that I’d get approved for a loan — not to worry. My realtor was present for most conversations with Janet. The mtg co demanded repeatedly, over and over, that I pay off this and that, which I did, until finally they required me to pay/settle a charged-off loan of 10 years ago. So I diligently pursue the task of trying to settle this account. After talking with the attorney firm about the settlement, I was advised to leave it alone. The end result would have been a $90,000 loan repayment for an original loan that was 34,000.

The real bite is this. The mtg broker offered me a 5 or 7-year arm. If I had settled and hence reopened that debt, there would have been no way to refi the arm and I would have gone into default losing my 15% downpayment, all of my $ investment and the property. Ryan Homes contract says that if the home buyer honestly does everything possible to get the mtg, then at their discretion, they may return your deposit. So after many phone calls, emails, text messages, no return anything from anyone involved in this entire transaction from Ryan Homes. The other reviews are accurate. The salespeople are desperate, the co has no ethics or morals. I think this whole deal was a scam from the beginning. What a nightmare it’s been. The mental stress, the $ expenses ie. temp living, storage units, all adds up. Please take the reviews seriously.

At 1 year mark, we will come back and fix anything that is broken. Now we are being told stuff differently. For everything we are being told that it is not covered under warranty. The SOD was installed 3 weeks after we moved in and 2 days before freeze. I am trying to think of anything good with Ryan Homes and the more I think, the poorer things come to my mind. I can go on and on without stopping. Completely disappointed. My suggestion to anyone looking for a new home – DO NOT BUY RYAN HOMES without reading the fine print and then have everything in writing.

The floors and walls are pretty thin - no insulation between rooms so you can hear every time someone plugs something into the walls. The air return in the kitchen is really loud. You can hear the water trickle down the pipes from the second floor because the pipes aren't insulated. If you get the chance, definitely insist on insulating the pipes behind the walls on the main floor. Best part about living in a Ryan community - really nice neighbors so far, many with young families like our own.

The loan process is the same anywhere: You will be asked to complete forms and send proof of your income, savings deposits, etc. Then a few months down the road you will be asked to resend the same forms. It is a headache, but part of the process. Ask questions and know what interest you can and want to afford. You may be able to buy down the points.

The sales process was easy, of course the salesperson is nice (they would not put a nasty sales person as your first contact), Mine was Jill. She walked us through the process and showed explained what to expect and was there through the entire process. The building then starts: You are assigned a building inspector (Mine was Jordan), He again walked through the process and timeline step by step. You then go home and wait for the house to be built. My suggestion is to visit the house often, after all there are many homes being built and many errors can occur along the way that are easier to fix while they are in the process. That is what I did and I caught a few things that I was not pleased with (no vent for the stove) and the supervisor had it corrected.

My only complaint is with the two by fours that they used in the building of my home. True they are covered by drywall, but it is the fact that I know they are there that bothers me. About twenty five percent of the two by fours looked like a rat chewed them up. I brought that to the supervisor's attention and he indicated that this is standard for builders. I looked at many of their other homes and it was not the case in them. I also had a problem with the drywall in the ceiling appeared to be sagging, but they fixed that.

Overall it is a great house, no problems so far (one month) and the supervisor, salespeople, and mortgage company delivered what they promised (except the two by fours that should have been used in a bomb fire). They would have a five but for them they have a 3.5 which I rounded up. If you are not a strong person who has the time to do your homework and patience to wait while the house is built and repaired then a new home may not be for you, go used and spend thirty grand having it remodeled (which will be worse).

I’m not sure how this was not noticed by Ryan Homes or the 3rd party if they are going over everything in such detail they claim to. There is a huge gash in drywall they painted over in our stairwell which went unnoticed by us because it is a very high stairwell, but again, not sure how they missed it. Before we moved in I specifically asked about getting a refrigerator up the stairs as they are narrow (townhome) and the project manager looked at me like I was stupid and said it would not be an issue, which was a complete lie. It was a huge issue. It did not fit (even after picking a smaller fridge than they said would fit) and had to have the drywall and stairwell destroyed (after paying painters because no one wants the standard white all over their house) which Ryan Homes said they would “fix”.

They argued that they would not paint back the color we just had paid thousands of dollars to have our house painted to (we had the paint to have them use) and wanted to fix it by painting their standard color over my grey in patches, which would have looked horrible and I would have to pay my painter to come back out to fix. After fighting they finally agreed to paint one coat of my color. The wooden stairs were beat up from shoving the fridge up, which they fixed by the same wood color crayon, leaving the gashes in the wood.

A couple months after moving in we lost our internet connection, come to find out Ryan Homes cut a cord during construction of the units across the street, and now we have 12 units with ugly orange wires all leading out our garages and Ryan Homes claims it is our internet providers’ (two separate companies) problem, even though we had the wire buried at one point and both internet providers have said they are happy to rebury the wire, once it is fixed. Not what I would expect out of a nearly $400k Home. These are just a couple examples, I have many many more. They push really hard for you to complete a survey as soon as you close which is when they act like they want to help and then once you complete it they do not care at all. I will never buy from them again and strongly urge others not to too.

After about a year of living here, in our laundry room, I noticed a wet ceiling! Upon inspection we were told that the builders decided not to wrap the AC Duct in the framework that leads into the living room as well, our entire ceiling had to be removed and replaced in the laundry room and a portion of the LR Duct had to be replaced. The granite had to be buffed, in which the company failed to finish the work leaving one side of my granite dull and needing repair. We had so many repairs that the entire Fox Ridge Staff refuses to talk to us, answer our calls because they build crap and I assume get sick of people complaining.

Advice for new builds check all doors, frames of doors, tile work, granite, baseboards. All listed were defects and we still have those in our home. The maintenance department is a JOKE, the staff is not nice and now we are dealing with a lot of rude homeowners that want this to be a party neighborhood, bad lawn care, eyesores within the subdivision. There are cars parked all along the streets, there are homes that have more than family living in them. Sheds put in front of your eyes with no style. If we would have known that this was the lower standard of living we would have never built here.

Every time I see a new person in the business office I want to warn them of what they are getting into buying one of these cheap overpriced homes. Behind these home closer to the road, the Homeowners will not even clear the land that does belong to Ryan, but once again they will not do their job. There are ATV and dirt bikes that race through the neighborhood in the warm months. Dogs that are Allowed to bark on a continual basis 10 ft from your bedroom, and so much more. There is a new builder in town, however, these homes will cost you they are running about 110.00 per sq.ft.

I asked if we could do something different to at least heat the house. I was told they could hook the drainage pipes to the main pipe to go to the sewer but it wasn't up to code and they wouldn't do it. The technician told me that the builder put the wrong type of furnace for an attic install. I went and did some investigating before purchasing a new unit and to my surprise, over 13 people in my neighborhood are experiencing the same problem. I have contacted Ryan Homes and they told me it's not their policy to reimburse me for the new furnace. I let them know it was a design flaw but no word. We are in the process of finding out what we, as homeowners in Autumn Oaks, Brentwood, TN can do to have new furnaces put in.

That wasn't the case. It was chaos. So things got missed. I contacted Ryan Homes on multiple occasions to try and get the issues that were unfixed resolved, but they would not make any more repairs. Keep in mind, the house is around $350K and it had been a little over 1 year. I was amazed they didn't stand behind their product. I have seen other things in the home and am concerned there might be a structural issue. I would never buy another Ryan Home only because they do NOT stand behind their product.

We also opted for the highest grade of appliances so we were astounded by getting an electric stove with the old fashioned coil rings. I didn't know that they were still being made. We expected to get a solid ceramic cooktop. The refrigerator is the old fashioned top freezer, nothing special. The outside of the front door was painted when the temperature was below freezing so the paint didn't dry, it froze and looks all speckled and cracked and must be repainted or the door replaced. The cross white trim piece that we paid extra for has not yet been installed above the garage. In their Orientation write up it says that Ryan will supply a Dehumidifier in the basement. We don't have one.

When the vinyl siding was installed the workers got mud and dirt all over the outside siding and wood trim pieces. They had days of good temperature after that to pressure wash the house but waited until the freezing temperatures arrived to tell us that now it's too late to do it because of the weather! We know that we have 1 year to get all this corrected but so far this has not been a pleasant experience. I most likely missed mentioning some other items but this is Christmas day and I am now going to try and enjoy the Holiday.

If you are surprised that you need to pay more for stone over formica or hardwood over vinyl then you should not be purchasing a home. Go back to square one, research what you want and the ramifications, and then take on the task. One thing we were surprised about is that you need to buy your own refrigerator, washer, and dryer. Not a big deal and it's nice that the cost of these is not included in an interest-bearing mortgage but something important to point out when reading through the reviews of people complaining that their refrigerators and washers are broken and leaking within a year... not Ryan's issue! No home is perfect and no home site is perfect. Owning a home comes with costs both for unforeseeable maintenance and for easily planned maintenance. I think that most purchasers below did not plan appropriately and over-extended themselves and were left in an uncomfortable position post-closing.

The other scenario/explanation for the poor reviews is that the Ryan team in their area was sub-par. I get this; construction can vary widely across the country. The team in Rochester (Victor) is top notch so my experience had a high trajectory from the onset. Perhaps that makes my review location-based and location-specific but I hope it helps regardless. My wife and I decided to relocate from the greater-NYC area to Rochester NY to raise our family. We did not want to move into a house and do renovations; we wanted to build new. With one-year-old twin girls this was a no brainer and we were fortunate enough to have the option. Ryan Homes allowed us to do that.

Ryan Homes is not a "dream home builder" in the context of what MOST people might think. Ryan Homes does not have infinite options for finishes, they are not there to walk you through the site every other day, they do not store your items while building, it costs money to make changes after you give your approvals and say go, and they do not build decks, pools, and waterfall landscapes... If they did you would not be able to afford them. Ryan Homes is not your personal builder; you are buying a finished home from them that you gave a lot of input on. The dream is that the homes are new, quality builds, and you get to dictate a lot of custom items. The homes are move in ready and at the end of the day you have a brand new home. Hopefully you spent the time considering your options and you did it right. My wife and I did it right and we cannot wait to start our lives in the home.

The process for us has been incredibly smooth. Ryan has home building down to a science. From plot selection, to home selection, to finish selection, to coordination, to the final product we have not once felt overwhelmed or left behind. Confused? Sure. Worried we made the right choices? Of course! Our sales contact and Project Manager have been exceptional. So have the different sub-contractors that we met with. I cannot speak highly enough of them. They are personable, knowledgeable, always reachable, and endearing. Ryan has affiliated Mortgage and Insurance Companies. We went with the mortgage company but not the insurance so that we could bundle with our auto. There has NEVER been a shortage of information presented to us, every question has been answered, and we have never once felt duped or tricked into something. Big thanks to Ryan Homes.

Lie #1: I asked Mandy ** if the home was North facing as the compass on the marketing map in the office displayed a North facing direction for lot **. I was told the compass was incorrect. I found that odd but understand things get printed incorrectly. To my amazement and after signing paperwork I discovered the home WAS North facing in some capacity (NW).

Lie #2: I was set up with Guardian to make additions to the home such as a security system, surround sound systems etc and asked prior to signing if the addition of any items through Guardian would increase my downpayment. I was told "No" and that any additions would only increase my monthly mortgage amount by $5.00. Lisa ** provided me with this information. I met with Mandy ** on Monday, 10/2 and was told Lisa was not in a position to state this as she has "nothing to do" with the monetary side of the home purchase. I was dumbfounded since everything is in writing and yet no one wanted to admit this is not an ok practice. This caused me to be trapped with additions I would not have purchased had Ms. ** been honest about the increase in down payment. Ryan Homes attempted to fix this issue by refunding the amount I added through Guardian but it was not without attitude from Mandy **.

Lie #3: I specifically told Mandy ** and NVR Mortgage that I would need the entire month of December in order to complete the line items NVR requested to approve the loan. During signing I was told that would be no problem. I stopped by on Thursday 9/21 to show my friends the model homes and Mandy asked if I was ready for my closing date (12/29). I was shocked at this question since we were so far in advance and Mandy also looked confused and started typing on her CPU to confirm the closing date. I left without getting an answer to this odd transaction between us. Fast forward to Friday, 9/29 as I am dropping off $1300 in certified funds to Mandy and at this time I was told my closing date is in Nov or 2nd week in Dec. When I stated my contract reads 12/29 Mandy's dismissive comment was "well the contract reads on or before".

I thought this was quite rude as I CLEARLY stated I could not close prior to 12/29 and now that I am locked in a contract things are starting to change. On Monday, 10/2 Mandy's tone changed while my agent was with me and she stated "the contract says 12/29 so we will honor that". That was a convenient change all of a sudden since she had no problem telling me on or BEFORE 12/29 just the Friday before 10/2.

Issue #1 - Jeff ** with NVR Mortgage was sent a detailed email on 9/14 providing NVR with a schedule of pay off dates and asking him to confirm the amount to bring to closing. His reply was "thanks for the update". I had to follow-up/chase Jeff ** by emailing/calling 3 additional times before being answered. The excuse was "sorry I was on my iPhone and didn't read the email all the way". This is a poor excuse in my opinion.

Issue #2 - Mandy ** is a complete bully and did not appear to want to let me out of my contract. She kept using psychological verbiage such as "we are building you a $229000 home", "we took your $500 (as if this money meant nothing) and started building you a home". This home would've been built whether my name was on the contract or not. She also stated she had 2 other people she could sell this home to and I wonder why she doesn't just do that instead of bullying me into this home.

I wrote this review to protect anyone interested in purchasing a Ryan Home. Bring a buyers agent with you as these people are not on your side and change tone once the contract is signed. BEWARE! My first home purchase has ended in stress, anxiety, and a potential loss of $6800+ as they do not want to admit responsibility for the grievances they have caused me.

Put it this way. Your house and everything it was built with is only considered their problem for 10 months. After that you are screwed. I built my home and moved in December 2013, I SOLD THIS HOUSE!! Once I get the radon issue solved, and pay to have a medication system install at my expense, I will never look back. I will never build a RYAN HOME AGAIN, Do yourself a favor and shop around, pay a little extra if necessary because price is not quality in the case.