Ryan Homes

Next, at the pre-drywall meeting, the electrical wasn’t even in yet. Typically, both plumbing and electrical needs to be in at the pre-drywall meeting. Less than 2 weeks before settlement, I get a buddy who is a home inspector to do a preliminary walkthrough, and much to my dismay, a laundry list of items was noticed with the place. I seriously contemplated backing out of the contract, but was told I would lose my deposit and the builder could potentially go after me for damages. Later, I found that some people had backed out, free if penalty, because of the Coronavirus and people losing jobs.

The PM had most of the issues addressed, but some cosmetic stuff still remained. I got another home inspection, done by a company, and a list of issues were pointed out. Settlement came, and the issues still lingered. A few items were attempted to be rectified post settlement with a punch out contractor, but that was shoddy. The PM then said it would be taken care of as part of the 30 day service, instead of the one year warranty, but then later said I’d have to go through the warranty department. But with the pandemic, they said the service repairs would not be taking place.

I paid an extra $5K for oak stairs, and the craftsmanship is horrible. There were deep scratches throughout, and a few were pointed out. But the punch out contractor ended up making it look worse and not matching the stain. Some pieces are not flush either, and poses danger to my baby. Walls have random areas with no paint or have dents and scrapes. I put painter’s tape to do some edge work, and pulling it off ripped some of the paint off! I told the PM that the paint in the bathrooms should be glossy, but he said he never heard of that. I paid extra for quartz countertops, yet they were cut unevenly. The luxury vinyl plank has areas that are sticking out and are sharp. Ryan Homes is a big company and they do high volume new construction. They are more focused on getting in and out quickly, rather than concentrate on quality work. Think twice about going with Ryan Homes to build your place.

We had A LOT of things that needed to be taken care of in this home AFTER we moved in. The doorknobs were missing screws. Floor in hallway creaked, counter top in kitchen was uneven.... Cabinet door in kitchen needed to be replaced. Insulation in attic wasn’t enough- they needed to put more insulation in attic. PLEASE get Radon test, ours was VERY high. There are other things wrong - list goes on. I would advise NOT to buy a Ryan home. These could be nice homes but they just chose to make money over quality- the budge seems to be the most important thing to Ryan Homes. It’s sad.

They are also setting off dynamite blast on the northern side of the community with half the community built. Extremely dangerous, loud and it shakes my home furiously. If I had known all of these things before we bought this way overpriced home considering I would have never bought this home. I know you may seem to think this is just another bad review but I spent time here writing this and warned everyone not to purchase a Ryan home here in Middletown VA. 2/27/20

The list goes on from there. Horrible paint job on both inside and out. Not to mention the day after we moved in, a GFI in the garage popped and the garage wouldn’t open which led to a $275 locksmith bill at 12am and they told me it wasn’t their fault and wouldn’t reimburse me. I’m still trying to get a lot of these issues resolved. They charge custom build prices but give you very limited options to choose from. I had no lights in any of the bedrooms when we moved in. I had to install all the fans and everything myself. They overcharge for everything and use low quality items. Do NOT buy or build a Ryan’s home.

I just had a contractor come in Feb 2020 to fix the upstairs floor and the kitchen floor. He had to nail the floors down. The same spot that they supposedly repaired in 2013 I had to have contractor nail down again. Along with other areas in the kitchen. Contractor checked the floor joist in basement. The joist are supposed to be 16" apart. He showed me, the floor joist are 16.5", 16.25", 16.8" and so on. They put glue on top of joist and attached to basement ceiling. The glue had gaps in it so the subfloor is not attached irregularly.

The upstairs carpeted, there is a board that you can see it pops up thru the carpet. It squeaks horribly. Right next to bed. The hallway upstairs the drywall and paint crumbles off. I had it repaired 3 times, paint and drywall crumbled also in main bathroom. Several nail pops in ceilings and hallway walls. I had that repaired 3 times. They just pop back. Contractor said the hallway wall is not attached to floor. When you walk in the hallway you hear huge cracks and pops. In the bedroom too. Contractor put numerous nails in the flooring around it, but still pops and cracks. The hallway wall sounds hollow when you hit it with your foot. Compared to the other wall, it sounds a deeper sound. All this is caused by a Truss Uplift.

Truss is the frame that holds the roof on. Due to weather, usually winter, it expands and contracts. The truss lifts up and pulls on the inside walls. Ryan Homes attached the Truss into the walls, not the ceiling. There is another way contractors attaches the truss, not sure what it is. So, Ryan Homes says the truss is under warranty, but not a truss uplift. I am now going to contact Ryan Homes and begin the fight. Walls and flooring are a part of the structure, which has a 10 year warranty. I have the Management's contact information on my email (saved) so I am going to rattle his chains. This time I am going to let him have it. There is so much more, but I don't have the strength t to list it all. Do not ever buy or build a ryan homes. Shoddy work, cheap materials untrained & corrupt employees, disgusting policies. A con.

Overall the quality of materials and workmanship is deemed poor, at best; sub-contractors for the most part incompetent and seemed only concerned with meeting set timetables. The past year has been nothing but a nightmare with a huge punch list that still has one outstanding issue to be addressed spring 2020. Below are the most major issues. Note that there are several others not being commented on due to space.

*Engineered hardwood floors on main floor - significant separation of floor boards above beams in three locations. Was told this seems to be a design problem in our model home. Took seven months to determine "best way to address the problem" which ended up being to take up several boards around each area and re-position/glue new boards with a little different spacing.

*Family room ceiling replaced due to sub-standard installation.

*Hallway carpet had to be replaced due to fraying however since it could not be properly matched up to the adjoining bedrooms, it was determined that engineered hardwood should replace that carpet.

*Shower leaked in the first three months with water coming down into the kitchen bubbling the kitchen ceiling in the affected area. Problem was identified to be a bad seal in the drain.

*Screw pops on every wall in many areas; elevation changes in drywall, and tape visible at most ceiling and wall joints. Many but not all these items fixed as per the one time allowance.

*Poor painting of ceilings and walls; improperly finish. Warranty supervisor called it "Orange Peeling"; prior, project manager stated nothing was wrong. Meager attempts were made to address.

*Caulk sloppy and cracking around windows and doors. Windows that only open bottom up 1/2 way and doors are not tightly sealed. All leak air.

*GE double oven stopped working in the first year. Manufacturer representative fixed a bad blower.

*Water leaking on the inside main floor front window sill. Caulked exterior stone.

*Rear yard poorly seeded, with little grass taking. Rear yard flooding due to poor grading of property. Homeowner spent thousands of dollars to lay turf and attempt to address flooding issue as Ryan Homes indicated it was not there problem and property had a swail (much larger than on prints and not part of the discussion at sale). Project Manager stated once the other homeowner's grass came in the water issue would not be a problem, but it is.

*Meager landscaping with 4 cheap scrubs, 2 of which died the first winter. Front lawn turf put down by the Developer was adequate.

The list could continue but... The project manager ended up not being very helpful and sadly was not always very honest. The warranty supervisor did address issues, but would contradict things, blame matters on miscommunication or misunderstanding and in this writer's opinion ended up being arrogant and condescending when pushed. Female household member felt she was "talked down to". Communication once a work order was placed was poor. One was given a date sometimes the day before arrival and arrival time was rarely correct. Estimated that homeowner had people in the home 60-70 times from approximately January through November 2019. Two of the people entering the home to do repair work were upfront and seemed to know what they were doing to correct certain items. Enjoyment of this home will be extremely difficult due to the horrible experience. Will never recommend a Ryan Homes to anyone.