Ryan Homes Reviews

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2.0(472)

About Ryan Homes

Pros
  • Positive customer service experience
  • Timely construction completion
Cons
  • Poor workmanship and materials used
  • Ongoing maintenance issues reported

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Ryan Homes Reviews

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    How do I know I can trust these reviews about Ryan Homes?
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    Page 1 Reviews 0 - 5
    Sales & MarketingStaff

    Reviewed March 22, 2025

    We recently retired to Murrells Inlet from Virginia and purchased a townhome at Course Creek Villas. Our experience from the initial sales visit to final closing in November of 2024 was excellent. In particular, sales representative "TJ" and support staff were attentive to our needs throughout the process and exceeded our expectations. We have had new construction homes over the years and can speak to the quality of the materials used by Ryan Homes. Furthermore, the 'added value" of a very comprehensive walk-through with the site construction manager a few days prior to closing ensured any last minute items were satisfactorily remediated prior to our closing date. Finally, our positive experience prompted us to recommend Course Creek to a close relative, who will close on their townhome in September.

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    Customer ServiceCoverageStaff

    Reviewed March 6, 2025

    We signed the contract to have a new home built in Florida back in 2023 and moved into our new home (from Pennsylvania) in January 2024. It's probably best to break this up a bit, so here are some things we dealt with along the way.

    1 - Sales team was good. I don't think we got the entire story regarding the CDD. Our salesperson explained the bond repayment, but not the CDD maintenance (kind of a big deal).

    2 - The finance guy was great, although the guy doing the mortgage processing was beyond horrible and made the process overly difficult. We got a nice chunk of change towards settlement if we used their financing; the aggravation wasn't worth it.

    3. The project manager for the build was good. He sent pics weekly and answered my questions and concerns. Since we were living in Pennsylvania and couldn't be here for the build, he worked with a local family member for pre-drywall inspections and other issues.

    4 - Things we asked for, but were turned down:
    - A fence: It would have made life so much easier if we could have picked out an approved fence and just had it done as part of the build (instead of moving from PA and walking our dogs for months until the HOA approval and the fencing contractor were all set).
    - Flowers and trees: I asked to either select what I wanted, and even gave the option to not plant anything at all (just mulch and I would take care of the planting). My intention was to not have to rip out the stuff that they planted which is what ended up happening. Fortunately, I found someone who was able to re-home some of the plants, shrubs and trees that were replaced.
    - Gutters: There were no gutters, so the rain just rolls down in every direction. Many of my neighbors have since invested in gutters, but I feel like it should have been part of the build. In my opinion, this was just a way for Ryan Homes to cut corners.

    - Kitchen drawer and cabinet handles: There were none. Again, I believe this is Ryan Homes cutting corners. My niece purchased a home from Lannar (a couple of miles from us), and their home came with drawer and cabinet handles. It's silly that I should have to complain about this. Heck, just give the option to purchase the hardware and have it included in the build.

    We had a couple of nail pops and some cosmetic things that needed to be attended to. In the first year, there were a total of four tiles that had cracked from settlement which Ryan Homes replaced. We have no settlement cracks over the doors or windows, and no cracking on the outside, except for the smallest crack at one of the windows. We did have to put a number of service calls in for plumbing and electrical issues, but these were due to mistakes by the builder. Despite any issues that I covered in this review, we love our home. I would recommend them but like any other major purchase, I suggest the Trust, but Verify approach.

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      Staff

      Reviewed Dec. 22, 2024

      Working with Carol ** from Ryan Homes was an absolute pleasure. From the moment we met, she made me feel so welcome in a town and state I had never been to before. Carol's expertise and warmth truly stood out. She took the time to show me around, educate me on the area, and guide me through the process of finding the perfect home. Her patience, kindness, and professionalism made what could have been an overwhelming experience an enjoyable and exciting journey. Thanks to Carol, I found the home of my dreams, and I couldn't be more grateful. She went above and beyond, and I would highly recommend her to anyone looking for a new home. Thank you, Carol, for everything!

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      PriceStaff

      Reviewed Oct. 12, 2024

      My husband and I recently embarked on the exciting journey of purchasing our dream home, and we couldn’t be more pleased with our experience, largely thanks to our sales representative, Ryan **. From the very beginning, Ryan was nothing short of amazing. His transparency and professionalism made what could have been a daunting process feel smooth and enjoyable.

      Our initial interest in The Reserve at Four Oaks community was driven by the great pricing, ideal location, and the stellar reputation of Ryan Homes. However, discovering the exceptional support of Ryan ** was an unexpected and delightful bonus. We feel incredibly fortunate to have had him on our side during this journey.

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      Punctuality & SpeedStaff

      Reviewed Sept. 10, 2024

      1 year and 7 months in and Project Manager Tyler (**) still entertains our request for issues that we come across. For example, I submitted a requests for several imperfections. Some of the few....our front yard lamp was malfunctioned and two of our pine bushes in the rear that literally died. We complained on a Friday and by Wednesday, I took a break while working from home and as I peeped out the front window there were 2 landscapers who had already dugged up the dead trees and started to replace with new trees. Then the part was replaced on the front lamp in a timely manner.

      We often forget to give kudos when they are due. I appreciate Tyler's willingness to listen to our complaints and get speedy results. Ryan Home by far is not perfect, however, our Project Managers need to be highlighted as they know the right things to say to help us stay calm. Oh, even on his way home from work, Tyler never wavers. YEAH, Tyler!!! Thank YOU, THANK YOU, THANK YOU!!!

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      Customer ServiceStaff

      Reviewed May 28, 2025

      I am writing to express my concerns, not with the sales team—who provided us with an excellent experience, particularly agents like Christian—but with the construction team. (Wish I can give zero star) We purchased our home through Ryan Homes' early VIP launch program when the community was just initiated, and no units had yet been built. At that time, we were informed that the entire community would follow a single plan, ensuring uniform elevation across all units.

      However, after closing and moving into our unit, we observed that subsequent homes were constructed with significantly longer and wider driveways. When escalated to Ryan Homes management to address this inconsistency, we were told that no corrective action could be taken because we purchased during the launch phase, and our home’s property value had since appreciated thus home owner need to take care of fixing the driveway beyond this point.

      We find this response unsatisfactory. The value of our home should not negate the design inconsistency, especially considering the risk we undertook purchasing early. The core of my concern is not related to financial gains but rather to a design inconsistency. Specifically, the issue pertains to our unit being the only one with a smaller driveway, creating a noticeable irregularity when compared to the rest of the community.

      This is not perceived as an upgrade or a neutral change; rather, it stands out as a design flaw affecting both the aesthetics and potentially the functionality of our property. Additionally, we are disappointed with how this issue has been handled, as it seems our concerns have not been fully acknowledged or addressed with the seriousness they deserve.

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      Staff

      Reviewed May 25, 2025

      I have been working with Christine M, Sales Representative since March 2025. Christine has been such a pleasure to work with. There are lots of redeeming qualities she possesses but the most important ones are her warmth and welcoming demeanor. She was helpful in customizing a plan that was best suited for me in the purchase of my new home. Overall, Christine is a joy and a pleasure to work with because she has your best interest in mind.

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      Profile pic of the author.
      S. increased rating by 4 stars.
      After a positive interaction with Ryan Homes, S. increased their star rating on June 3, 2025.

      Updated review: June 3, 2025

      Ryan Homes decided to replace my driveway!

      Original Review: May 24, 2025

      I closed in May 2022 and a concrete driveway was put in by Ryan Homes in June 2022. The driveway is falling apart and it’s starting to look like gravel. Ryan said that I probably used too much ice melt and that the last winter was rough. I live in NE Ohio and the temperature always fluctuates and we always have below 0 degree days. Now I have to spend thousands to get it repaired. I bought this home as a retirement home. I figured that a new home, I wouldn’t have to put that much money into it. I was wrong!

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      Reviewed May 21, 2025

      I had my Ryan Home built in April 2023. These past 2 years have been the worse experience I’ve ever had with a builder. I’ve had to replace my washer/dryer, stove/dishwasher and flooring. Now I’ve discovered water leaking in my garage, coming out of the air handler because it was never set up correctly in the beginning. Now they are telling me the actual floor is uneven. It’s cement, how I supposed to level up a cement floor??? So now for $2000 I am having to fix it! Never again! I may even take this company to court!!!

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      Customer Service

      Reviewed May 14, 2025

      They created a not so good website to submit warranty request. There is an option to see past request that does not work. Therefore, track your request as they don't. They will not communicate by email. Just poor service.

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      Ryan Homes Company Information

      Company Name:
      Ryan Homes
      Website:
      www.ryanhomes.com