Ryan Homes

The issues are with Rattling Windows, Squeaking Floors, Improper Doors installations, Very Thin Walls (we can hear everything while sitting in the family room or any other room for the matter of fact what the kids/family is talking/walking in their rooms on the 2nd level or vise-versa). The paint job is so pathetic that it’s flashing everywhere in the house. The Hardwood Floor stays uneven & very noisy. The design flaws are just overlooked by saying that it looks nice esthetically!!

The prefabricated kitchen/bathroom cabinets doors stay chipping color. Every woodwork has rough edges & improper finishing. Wooden beading in Kitchen fell twice & once it fell on my wife's head while she was cooking!! The service calls take more than 20 days to be attended & even when they come to fix it, they take at least 3-4 times to fix the issues completely.

Don’t buy with Ryan Homes at Bentley Park at all!! SAVE YOUR MONEY & TIME, look elsewhere!! I was warned by a friend of mine who had bought a house from Ryan Homes in Virginia and he too faced similar issues, which got so bad that he ended up selling it. I wish I would have heard him & not bought this Horribly build crap for almost $700k.

After 6 visits in 6 weeks (and staying home from work), they finally figured out I had a pipe under my kitchen floor that was cracked. So, another day home from work for them to jackhammer my floor up. The person doing the concrete repairs mixed the concrete in the house. There were no barriers put up beforehand as I was told there would be. I had dust throughout my house and all over my new furniture. They patched the vinyl floor because after weeks of pleading with them to offer a credit of some sort for the siding error they finally agreed to a partial flooring upgrade. It’s been going on a month since the flooring was supposedly ordered. They were supposed to call me two weeks ago to set up installation. I can’t get anyone to respond to my emails or request for calls. I expressed my concerns and had zero response. Crickets.

Additionally, I have tried to reach someone from the acting HOA and have had no such luck. The neighborhood looks like crap. The weeds are out of control, the trash enclosure is disgusting (I wouldn’t be surprised if we ended up with rats), you are supposed to get approval for a patio but only the good Lord knows where it gets submitted. They don’t care. I will probably never get my flooring upgrade and I’ll be stuck with the crappy patch job of the cheap vinyl flooring.

The drywall and painting looks like an amateur did it. I’ve already had them out once to fix the multiple places I had already noticed. They gave us about a 12 x 12 step out of our back door...geez, thanks. I told them it looks like scratches were on my countertop and they just disagreed with me. I had a sinkhole at my front walkway that my niece stepped into. It took them multiple reminders to fix it. My neighbor now has one too. It’s quite scary. If this is how it is 3 months in, how will it be a year from now??? Chalk this one up to lesson learned!!! They do not care. Period.

Basically everything Ashley said in the first meeting was crap. Then the house starts to be build and you really see how poor quality everything is. We found issues the day we moved in. The paint on the walls is more of a primer so your walls will mark and scuff the second you touch them. Have fun trying to get a yard, it's been months and we still haven't had topsoil and grass seed to be put in. It is a poorly run building process and a terrible sales staff with crap finished products. Our neighbor's roof was leaking so bad it caved in... Building a brand new home should mean no home issues but we have no yard, cracked sidewalks, a crap looking driveway, a broken dishwasher, and no one has done anything about it. Go to a different home builder. They push this survey and tell you to give them a great score on everything while you have a broken dishwasher that still needs fixed. I promise you will regret Ryan Homes.

We contacted Brandon of Ryan Homes and after 3 attempts to get a return call he finally came out. His answer, "sod does not have a warranty". Ok I get that but the sod is dead, it was never alive. We paid a considerable amount for dead sod. That is very shady business. I would understand it if the sod had turned green and we neglected it but it never rooted, never turned green... just dead. So now we have to pay all over again to get quality sod. I wish had listened to the people who told me that Ryan Homes uses cheap, inferior materials. Such a disappointment.

As someone else said in a previous review. They are wonderful when you are building but as soon as you sign the papers, move in and start discovering the many issues, they are done with you. They do not stand behind their work. Also, don’t get the hardwood floors, we are having major issues there as well and since those are under warranty we are attempting to resolve that. 3 months so far on floors and again nothing has been done. My advice would be to use a more professional builder that stands behind their name and work. Very disappointed in Ryan Homes.

Their attitude is appalling to say the least. Corporate puppet on the phone was practically taunting us into doing something legally. He stated "do what you have to do". Goodness knows what other issues will surface in the coming years? Who knows but it will re-occur in another area of the foundation! The entire property was never graded correctly; and I have no idea how Painesville City "inspectors" (that's a joke) ever signed off on this shoddy work (property tax greed I'll bet). I'm quite sure I won't be the only house with these same issues in the Liberty Greens community; as all the other homes were probably built just as badly. What can one expect I guess from a system that slaps up a home in 3 months? We were pure novices when we bought this home in 2006; and if we could go back we'd run for the hills away from Ryan Homes!

You people with positive reviews can say whatever you like. You're the lucky ones. Your contractors probably gave a crap about their work. Ours DIDN'T; and we're paying the price for that 11 years later before our basement floods! We're not going to just lie down and let this go. Plenty construction defect lawyers out there will take this case. STAY AWAY FROM RYAN HOMES!! YOU'VE BEEN WARNED! Read the negative reviews and believe them! Their customer service stinks!! Enough said.

The Ryan Rep assured me that there wasn’t going to be a problem. Once I moved in the repair items started adding up. One of those concerns was the noise between the floors of the piggyback condo. The PM told me that I was hearing the noise because the neighbor didn’t have any furniture for the noise to bounce off. That should have been my red flag right there. Also, I’ve complained countless times about the AC not cooling upstairs. My bill in April was $209.00. They couldn’t find anything wrong and told me to close the vents on lower level to push air upstairs.

I complained again and when a tech checked it yesterday it was 2.3 low on Freon. Why couldn’t this have been tested and diagnosed the last few times the HVAC came out? I feel that Ryan home told me anything to sell this condo and get the row of condos on a build schedule. Deceitful on their end and I’m not sure how they get away with it. I would advise anyone against from buying a Ryan home. A sale is just a sale to them and then they move on looking for their next victim. All $$$$ to them and making their fat bonus check. No care or worry for the consumer. This was my first home buying experience and I’m truly disappointed. It’s suppose to be a great experience and that it was not!

We have about a dozen shingles gone off the back side of the roof. We have had about 6 weeks of warm weather now and we are still waiting on final grade to be done to the yard and sod put down. We have downspouts laid across the sidewalks that still need to be buried, stair rails were loose and wobbly (I repaired because I did not want somebody getting hurt). All the exterior trim needs to be painted. We have turned in all the required paperwork about everything that needs repaired and the only thing done is the disposal now works. This is not our first new build but it will be our last one from Ryan Homes. The service department sucks and the corporate office starts dodging your phone calls. This place is nothing more than a high dollar piece of junk.

Do not enter into a contract without asking for incentive if you don’t have your own realtor with you. The sales office will need to pay 3% to your realtor. Or, ask them to pay the 3% to you if you don’t use one. Please be mindful that whatever you have seem in the Ryan Homes' model house, the standard of the finishing product is at least 50% lower than the model house. There is no quality control. When I found issue, they said, “I can’t catch all the mistakes,” or “It is covered under Warranty, you don’t have to worry about it.” In the end, nothing get fixed. So, do NOT have a high expectation of your home, or you will be disappointed, just like I am. We found leaking from the roof into my drywall. I saw paint pilled out from the wall. They said they will check. It is been three weeks, it is still in process to check!

It is recommended to not close until they fixed all of your issues. I demanded them to fix all of my issues prior to the closing. Instead, Ryan Homes was threatening me if I don’t close on the closing day, they are going to charge me 1% of the penalty. So, 3 weeks after closing, nothing is fixed. What a joke. Ryan Homes has poor quality control in general. Especially, Ryan Homes has zero quality control on its contractors, at least on TAC. TAC installed our hardwood floor, countertop, cabinet, carpet. They not only damaged the hardwood floor and cabinet, but also installed a two different color carpet in a same room!!! They were hoping that I am color blind and I can’t see the difference.

The hardwood floor. We spent thousands to upgrade the floor. Just FYI, it will be BETTER TO DO THE FLOOR YOURSELF. After the hardwood floor was installed, there was no protection for the floor. Instead, they put all the trash, paint, appliance directly on the floor. When I entered the house, I felt that the floor is at least 5 months old for the new house. I also found that the hardwood floor in the kitchen area was flood by water. The floorboards are damaged. Contacted Ryan Homes, they said that the damaged floorboards were the designed in that way! Ryan Homes said they will replace that piece of board!!! The senior project manager neither admit that they did a good job on the floor nor take responsibly of the issue.

Cabinet. They dent all of my Upgraded Cabinet!!! They even used different paint to touch up lots cabinet and hoped that was okay. I recommend to check your cabinet inch by inch. 10. The countertop. They installed a countertop with a huge dent/, and filled the dent with some product to make it even with DIFFERENT COLOR!!!

If you absolutely have to buy, do your own quality control since Ryan Homes has ZERO quality control. Visit your place at least once a week. Make sure hire your inspector for every stage of the house since Ryan Homes CANNOT BE TRUSTED. DO NOT UPGRADE anything. It will be way much cheaper and better quality if you do it by yourself. Take the closing incentive and refinance with different company.

Our concerns were always addressed and handled. All in all we had the same goal in mind and we worked together to accomplish just that. The contractor touched based every Monday and Friday, and if something big came up, we received a call in between that. Our home was a fast track home, meaning it was the last lot in the area, plus we were renting and tried to line up our lease ending with the closing on our Ryan home. The contractor (Jarrett) and NVR Mortgage made it happen. We locked in rates lower than any one else could offer.

We weighed the fact that Ryan Homes builds 10's of thousands of homes a year and yet there were only 100 or so complaints as a positive. Plus the complaints, if they had any merit, could've easily been handled. We will recommend Ryan Homes more specifically, Fort Scott, to ANYONE looking for a builder, especially because production builders allow you to narrow down options rather than drowning in options like a custom build. Can I also top this off with saying the Sales Representative dropped off a beautiful patio plant as a housewarming gift? I hope anyone who weeds through the negative can find this positive comment and feel secure in choosing Ryan Homes.

Ronnie refused to denied the loan and said it was my decision not to move forward with their program. Even if we attempted to increase the cost of the home to cover some of the closing cost we would still be short. I again demonstrated this to Ronnie and he refused to deny the loan. Note other items a buyer should be reviewed is the mortgage insurance (MI). This was higher with NVR financing with a standard conventional loan. NVR MI was $207.00 and another lender monthly total was $142.00.

Another option was to buy out of the MI for $8,740.57 and competitor was $6651.00. A $2089.57 cost difference. My point with this data is buyer should be aware of their unethical practice of Ryan and NVR Financing being lured in with bait of $5000.00 closing help. Seems to be predatory lending practices to me when you force a client to go with your lending institution for closing help and not have a competitive product. I asked the President of NVR to call me and may update my above comments.

The furnace and air conditioning unit are not big enough for the house (per an HVAC installer). Door jambs are not straight. To fix it, I have to remove the entire door jamb. This is on bedrooms and bathrooms. Lazy Susan in the kitchen was installed so it is sticking out from the cabinets. The last home owners just never took the time to get it fixed. It is the originals holes, so it has always been off. My advice: never buy a used Ryan home without doing a very very thorough inspection.

And... they are keeping my $9600 deposit. Janet, sales rep, referred me to Hasan, mtg broker, who ‘could get anyone financed.’ I needed a bank statement loan vs conventional loan. 6 months later, and daily ignoring my texts, calls and emails, the mtg broker starts to work on my loan less than 2 weeks before closing. Impossible, right? Right. Janet repeatedly told me that I’d get approved for a loan — not to worry. My realtor was present for most conversations with Janet. The mtg co demanded repeatedly, over and over, that I pay off this and that, which I did, until finally they required me to pay/settle a charged-off loan of 10 years ago. So I diligently pursue the task of trying to settle this account. After talking with the attorney firm about the settlement, I was advised to leave it alone. The end result would have been a $90,000 loan repayment for an original loan that was 34,000.

The real bite is this. The mtg broker offered me a 5 or 7-year arm. If I had settled and hence reopened that debt, there would have been no way to refi the arm and I would have gone into default losing my 15% downpayment, all of my $ investment and the property. Ryan Homes contract says that if the home buyer honestly does everything possible to get the mtg, then at their discretion, they may return your deposit. So after many phone calls, emails, text messages, no return anything from anyone involved in this entire transaction from Ryan Homes. The other reviews are accurate. The salespeople are desperate, the co has no ethics or morals. I think this whole deal was a scam from the beginning. What a nightmare it’s been. The mental stress, the $ expenses ie. temp living, storage units, all adds up. Please take the reviews seriously.

At 1 year mark, we will come back and fix anything that is broken. Now we are being told stuff differently. For everything we are being told that it is not covered under warranty. The SOD was installed 3 weeks after we moved in and 2 days before freeze. I am trying to think of anything good with Ryan Homes and the more I think, the poorer things come to my mind. I can go on and on without stopping. Completely disappointed. My suggestion to anyone looking for a new home – DO NOT BUY RYAN HOMES without reading the fine print and then have everything in writing.

The floors and walls are pretty thin - no insulation between rooms so you can hear every time someone plugs something into the walls. The air return in the kitchen is really loud. You can hear the water trickle down the pipes from the second floor because the pipes aren't insulated. If you get the chance, definitely insist on insulating the pipes behind the walls on the main floor. Best part about living in a Ryan community - really nice neighbors so far, many with young families like our own.

The loan process is the same anywhere: You will be asked to complete forms and send proof of your income, savings deposits, etc. Then a few months down the road you will be asked to resend the same forms. It is a headache, but part of the process. Ask questions and know what interest you can and want to afford. You may be able to buy down the points.

The sales process was easy, of course the salesperson is nice (they would not put a nasty sales person as your first contact), Mine was Jill. She walked us through the process and showed explained what to expect and was there through the entire process. The building then starts: You are assigned a building inspector (Mine was Jordan), He again walked through the process and timeline step by step. You then go home and wait for the house to be built. My suggestion is to visit the house often, after all there are many homes being built and many errors can occur along the way that are easier to fix while they are in the process. That is what I did and I caught a few things that I was not pleased with (no vent for the stove) and the supervisor had it corrected.

My only complaint is with the two by fours that they used in the building of my home. True they are covered by drywall, but it is the fact that I know they are there that bothers me. About twenty five percent of the two by fours looked like a rat chewed them up. I brought that to the supervisor's attention and he indicated that this is standard for builders. I looked at many of their other homes and it was not the case in them. I also had a problem with the drywall in the ceiling appeared to be sagging, but they fixed that.

Overall it is a great house, no problems so far (one month) and the supervisor, salespeople, and mortgage company delivered what they promised (except the two by fours that should have been used in a bomb fire). They would have a five but for them they have a 3.5 which I rounded up. If you are not a strong person who has the time to do your homework and patience to wait while the house is built and repaired then a new home may not be for you, go used and spend thirty grand having it remodeled (which will be worse).

I’m not sure how this was not noticed by Ryan Homes or the 3rd party if they are going over everything in such detail they claim to. There is a huge gash in drywall they painted over in our stairwell which went unnoticed by us because it is a very high stairwell, but again, not sure how they missed it. Before we moved in I specifically asked about getting a refrigerator up the stairs as they are narrow (townhome) and the project manager looked at me like I was stupid and said it would not be an issue, which was a complete lie. It was a huge issue. It did not fit (even after picking a smaller fridge than they said would fit) and had to have the drywall and stairwell destroyed (after paying painters because no one wants the standard white all over their house) which Ryan Homes said they would “fix”.

They argued that they would not paint back the color we just had paid thousands of dollars to have our house painted to (we had the paint to have them use) and wanted to fix it by painting their standard color over my grey in patches, which would have looked horrible and I would have to pay my painter to come back out to fix. After fighting they finally agreed to paint one coat of my color. The wooden stairs were beat up from shoving the fridge up, which they fixed by the same wood color crayon, leaving the gashes in the wood.

A couple months after moving in we lost our internet connection, come to find out Ryan Homes cut a cord during construction of the units across the street, and now we have 12 units with ugly orange wires all leading out our garages and Ryan Homes claims it is our internet providers’ (two separate companies) problem, even though we had the wire buried at one point and both internet providers have said they are happy to rebury the wire, once it is fixed. Not what I would expect out of a nearly $400k Home. These are just a couple examples, I have many many more. They push really hard for you to complete a survey as soon as you close which is when they act like they want to help and then once you complete it they do not care at all. I will never buy from them again and strongly urge others not to too.