Ryan Homes

I think they are reasonable, Fair and people with integrity that keep their commitments and fulfill their contracts. They are in mine but I have over 30 years experience in business, with contracts and managing large projects. So my opinion and view is different than most everyone else you will read about. It's because I am not an average homeowner. Behind delivers excellent value and builds a home with integrity and stands behind their product. If they make a mistake, they correct it. What more could a consumer ask for? Nothing in my view.

There are in line that these homes are built by people and people are human. To become truly exceptional Ryan Homes would have to spend a fair amount of money more on their products and finishes oh, but that's not what Ryan Homes builds. They build for the middle class American. If you want a custom home from a private and custom home builder, Ryan Homes is not the one. But if you're a middle-class American looking for a well-built home oh, Ryan Homes beats all the competition in my estimation. Great job Ryan Homes!

Any issues/questions we had were promptly handled. Ryan Homes has and continues to make the experience fun and stress-free. We have now been in our home a while and Ryan has gone above and beyond in their commitment to workmanship. The layout, quality, and workmanship is terrific. We and others in our community have had no issues In Ryan standing behind their homes. I do not know what’s going on in other parts of the country but here in Delaware Ryan’s reputation is top-notch. We could not be happier with the quality and experience. Thank you to Brad, Alex, Jen, Matt and the Ryan Team. Highly recommend Ryan Homes.

After pointing out to project team, I get nowhere. 3 months of $400 water and sewage bills, $500 in seed and treatments... its nothing but bare spots and weeds. When asked warranty manager about documentation I get nothing. They have no documentation, no quality assurance, no checks and balance.. ZERO proof the lawn was properly installed. They can not even produce policies, procedures, or minimum standards of the landscaping company to prove they are properly doing their job.

I told warranty manager that I want to redo the lawn and can get $140 in topsoil.. He said, to my face "I will give you $140 just to shut up, but you are the type of person to go on Facebook and blast us, so why should I help you?" I asked for a second opinion and to escalate to higher manager... I was told, again to my face "No". I said please give me the name on contact of your manager "I'm not doing that, no way.. If I feel like it I will email him but he won't talk to you". Third time I say, to be clear I am a paying customer and I am politely asking for your manager's name and/or contact information and you are not going to give me it? Warranty Manager "Nope". Glad to spend $300,000 to be treated like this. Buyer beware.

It all started when I used my half bath for the first time and noticed my pedestal sink was extremely crooked. We’ve since had to deal with non working doors and windows (internal AND external doors), a leaky shower, a garage door falling in on my husband, walls that are so bowed and not square that pictures don’t lay straight, issues with our yard coming in, unlevel concrete work, cracked tub, contractors who drive or walk through our yard like we don’t even live here (including tearing up our yard to work on a house next door). We had a drain put in AFTER committing to the lot that we weren’t told about which takes up a large corner of our yard between the drain itself and the grading to it. They didn’t uncover this drain so it wasn’t even functional leading to our yard flooding and grass washing away. Their solution to that was to drop off a small bag of grass seed for us to make the necessary repairs.

I’ve been screamed at in front of my daughter twice by their contractors. The salesmen inaccurately gave us information regarding the HOA. The service manager is extremely condescending. When we had an issue with one of our windows not locking. He actually had nerve enough to ask if he needed to come over and show me how to close my window properly. Ummm no thanks. I know how to shut a window. When repairs are needed it takes forever to get them taken care of with multiple calls to follow up. Our vinyl floor has already torn in 2 places in less than a year. We are not hard on our things at all but the floor is basically paper. The only thing I love about the house? The layout.

Covid-19 happened and my partner was furloughed from his job because of it. We tried in vain to find him another job because we knew he wasn't going to be called back to that previous employer due to the nature of the business they provide and was gravely affected by the Covid-19 situation. So we were told that we had to provide them additional documentation and we did so. I get a call from our Salesperson telling us that Ryan Homes had rescinded our contract and I was like What? We just sent paperwork to NVR to re-evaluate for the loan approval.

So a few days later I get a call from her manager stating that they rescinded the contract and they would be sending us a letter via email stating so. Fortunately for us they returned our downpayment which was substantial. I then asked our salesperson if she would call and let us know when the house was going on the market as we had figured out another way to still purchase the house. The house was on the market less than 24 hours and had a deposit on it and going into contract the very next day. I thought the salesperson was truly genuine and wanted us to have the house but she failed to call us and we saw our dream go down the drain. The house didn't even have a "For Sale" sign on it because we know someone that lives in that community and they told us so.

I guess at the end of the day it's all about the money. Needless to say I am very upset and sickened because they were showing the house before we even knew they broke the contract with us which I find shady. Thank you Ryan Homes for showing us how you truly are. You know how they say the best advertising is word of mouth? I would never recommend them to anyone ever!