Ryan Homes

Purchased a 360k home in The point at Layton's Lake Carney's Point NJ 08069. First of all my yard is nothing but sand and stones. Grass will not grow. I think they sold the topsoil that was here before construction. The house has multiple problems. I have walls more than 2 inches out of plum, floor tiles that are popping up all over. Subfloor is not level. 2 interior doors replaced, cracked bathroom sink base. Kitchen cabinets cheap. Cabinet doors scratched up. Drawers falling apart. Light fixtures not installed in proper locations.

We have been in our home for 3 years and they can’t seem to fix the roof leak. The water runs all the way down to the basement. They keep coming back to fix it but every time it snows it leaks. One of our doors leaked at the bottom and we had to replace the carpet. The basement foundation cracks and water comes through. We had to have them repaired out of our own pocket. It snowed today and the roof is leaking again.

I closed on my new Ryan home on 5/22/2019. Long story short, I have entered several service requests for my backyard that continues to flood and the sheet rock that has seams and poor workmanship. I started putting in service requests since June 2019 and now it's Nov 2019 and still no response. The workmanship throughout my home was poorly done. I've had nothing but problems. (Plumbing, HVAC, Lighting, foundations issues, insulation not fully completed) It has been a complete nightmare. The folks in the office are nice but it's difficult to get things fixed. The general contractor always called from a private number I guess because homeowners would cont to call. Save your money and choose another quality builder.

Purchasing the home was a very pleasant experience. This was to be my dream home. Unfortunately after settlement it is near impossible to get anyone to fix the problems which include the following: Cracked soaking tub that leaks into dining room and kitchen, Roof leak which damaged tray ceiling in master bedroom, areas not painted, drywall not sanded prior to painting, doors not hung right, front door light blows fuses when turned on, etc. So frustrated. I have stage 4 cancer and bought this home for myself and my son so that he would have a nice home when I leave this earth. My neighbors have similar issues and everyone is frustrated. Do not buy from Ryan Homes before checking other builders first.

I recently cancelled my contract due to financing. I was quoted different prices and I explained to the agent and the loan office of NVR that I need my monthly mortgage to not be 1900. I sent emails that the mortgage was too high which the agent assured me the mortgage would be around 1600. I am a single mother due to the death of my husband however the agent explained that my earnest money deposit will be kept. It’s not the monthly payment that I AM comfortable with which I explained countless times through email and verbally.

I really was disappointed with the customer service and construction from Ryan Homes. At first everyone was very nice, eager to help and answer questions. As soon as you put your deposit down the Sales people don't want to have anymore to do with you. I was told I asked too many questions. I should just trust builder and not worry about it. I wanted to get a home inspector to do the dry wall inspection. They were against it. Was told, "Don't waste your money. We know what we are doing." I got an inspector to do the inspection anyway.

We love our new house (2nd owner, about 6 years old). We have been here two years. In that time, if I had not been home, two different incidents would have wrecked the place. First was when a pipe in the ceiling over the living room came apart at a joint for no particular reason. Bad glue job I guess. As it was, we had a serious flood that required most of the flooring, carpet, and drywall to be replaced on the first floor and in the basement. It all took about three months until we were back to normal. I was home at the time but if I hadn't been, there would have been no end to the amount of water spilled. Much worse was last night. As I was watching TV, one of our electrical outlets caught fire. It was small and went out as soon as I hit the circuit breaker, but if I hadn't been home, the entire house would have gone up in smoke. This episode made me wonder all over again about this builder.

I've always wanted to buy from Ryan Homes, but they never had anything affordable in the area of interest, until this year. After going through the process, I fully understand why I needed to wait. The floor plans for their Simply Ryan plans have been shrunken! So, you're basically getting less livable space for more money, and it's not sitting well with me as a first time buyer. On top of that, I was already approved for an USDA loan and their "preferred lender" wanted to change it to a Conventional loan, with a higher interest rate. Why would my interest rate increase to well over 4%, if my credit score increased by 14 points in less than 3 months?

I purchased my 3rd Ryan Homes 2 years ago. Over the weekend, I noticed my sewer pump was discharging sewage on my lawn. I called the plumber who installed the plumbing in the house when constructed. He immediately told me the home was out of warranty (2 years and 1 month old) and they no longer serviced my home. I told him I would pay for him to correct the issue. He recommended I call another local plumber. After I found a plumber to come out on a Saturday, they found the spillage was due to cracked pipe. He fixed the pipe which cost $739. The plumber found where my line connects into the county line, the check valve also failed.

Ryan Homes made the building process very easy. They kept us informed and welcomed our visits. We recently moved in and they have been nothing short of excellent. The customer service we have received has been professional and timely.