Ryan Homes Reviews

We just Closed our two new homes at Copperleaf Home by Ryan Homes. I want to call our sales Rep Joe ** and our project manager Dwight **. Both were great, Joe worked with us for over 2 months before we purchased. Like any purchase we negotiated and went back forth on again and off again, but we finally settled and purchased a Sandalwood and Adaline. Joe stayed in touch through the whole build process and handled any concerns along the way.

Our salesperson Kiki ** was the best. Answered all my questions. Stayed engaged through process supporting our contract and a real resource in our move to Cincinnati. Bumps were experienced and expected. The team has really done right by us. Business is a two way street. I respect their business model and warranty follow-ups. They responded in below zero temps to change outdoor faucet. Do your due diligence. Stay involved. You too will have a good experience.

We had an amazing experience building our first home with Ryan Homes. Our project manager PJ was awesome. he make sure we have updates every week and transition is very smooth with everything. We are very pleased!

From start to finish, our experience building with Ryan Homes was amazing. Our sales representative was absolutely fantastic from the start. She was warm, welcoming, and extremely knowledgeable about all of the available options. She went above and beyond to make sure we felt confident in our decision. She walked us through the neighborhood multiple times, showed us homes that were under construction so we could see specific finishes in person, and always took the time to answer our questions thoroughly. She truly made the process feel exciting instead of overwhelming. She even ordered us Starbucks during one of our meetings, just another example of how thoughtful and personable she was throughout the process. Our construction manager was just as wonderful to work with.

New home purchased in August 2025. Experienced a leak in my finished basement May 1, 2026. South Lake Ryan Homes Larry sent over their "Handyman" Jeffrey to "investigate." "Handyman" ripped up my floor looking for a leak. "Handyman" without investigating said because I didn't "winterize" my home, the hose busted." I was advised Ryan Homes was not going to repair my floor but the "Handyman" took all my panels and padding under my carpet!

One million and one problems with the home that I’m not going to even spend time writing it out. Everything was late. Never did they take accountability for what they did wrong. Things weren’t installed that were supposed to be. Warranty even rejected claims I put in because I waited too long (note this was a few months in, and we only waited to be considerate of them finishing their initial punch list of items that still isn’t complete, so how our warranty items were “too late” is beyond me when it technically falls within 1 year). Terrible company. Crew of people are nice but don’t know how to execute properly. Lots of issues. Don’t go with them.

Well, I can say that from the outside a Ryan Home looks great, Right? WRONG!!!! The materials used in my new Ryan Home is cheap, and the subcontractors they use are not skilled, or have any consideration of taking pride in their workmanship. From our lawn we waiting 6 months to receive, to only find out the landscaper they normally use was too busy to make the deadline Ryan Homes had for my area, So, another corner was cut to save money and the subcontractor they used was highly inept and the work they did was disgraceful!!!! So We had to pay to Redo the yard. There are so many other issue that we have experienced but Ryan Homes really don't care. As long as they make a profit the customer really doesn't matter to them. Most recently is our driveway, pealing, pitting and looks like a driveway from a 30 yr old home, so happy we built with Ryan who does not pride themselves on quality workmanship just PROFIT!!!!

I purchased a newly constructed home from Ryan Homes, expecting quality workmanship and a properly inspected property. Unfortunately, my experience has been very disappointing. Within the first year alone, I encountered numerous issues throughout the home, both minor and major, which raised serious concerns about the construction quality and inspection process. In my opinion, many of the materials used seem to be of low quality, and the home feels like it was delivered more for appearance than long-term durability. While it looked great at first, problems started showing up gradually with daily living.

In just the first few months we have had numerous quality issues that we’ve tried to address through their warranty supervisor, Bristol **. She is extremely rude, and finds reasons to reject valid warranty requests. We know that new homes will have a few issues, and to be fair most of them have been small, but there have been a couple of things that are very concerning and need to be addressed, but dealing with the warranty process has been such an unbearable experience and we are reaching a point where we just don’t know what to do. We don’t feel heard at all and are beginning to feel like Ryan Homes will do anything they can to get out of having to stand behind their warranty. Our experience with Miss ** has shown us that we need to be very wary of ding business with Ryan Homes.

Updated on 04/29/2026: I received one follow up phone call from a Ryan Homes Rep stating that they would reach out to me in about a week, so far I have received nothing but silence. HERE WE GO AGAIN. In the meantime the ducks have taken over my back yard, I have been strung along for the last FOUR years, looks like they are shooting for FIVE. Below they're asking if I would recommend Ryan Homes to family and friends ,HELL NO!!!! and if annnny body ask me about them I will tell them to run the other way as fast as they can.