Ryan Homes

I am extremely dissatisfied with Ryan Homes. They cut corners on almost everything they possibly could. My home was built in 2003 so we are unable to get any relief from the builder at this point. However, the things I have discovered are unconscionable. For example, my roof was not constructed entirely of plywood. They cut corners and used OSB in some places. There are several holes where someone stepped through the OSB. SMH! The builders also ran plastic pipes from the sump pump to a wooded area that has caused severe erosion problems over the years when they could used the main sewer line. Who knows what other corners they cut. I will never purchase another home from Ryan Homes.

We have several things go wrong right from the start. We loved the location and neighborhood so we overlooked a lot of things in the beginning. The project manager was a jerk. Three car garage... He was going to put a two car driveway with a slant to the third and told us that was code and nothing he could do about it. Front elevation was not what we signed our names to and he said it wasn't even though the saleswoman had a paper with a picture and our signature on it. It had a plumbing leak from the tankless hot water heater all weekend long the week before we closed.

We made the terrible mistake of buying a new Yorkshire Ryan Home in the Lederach Golf Club in Harleysville PA back in 2005. The young man who was our building contractor was as unethical as anyone I have ever met, lying to us numerous times. He literally made our lives miserable for the first few years living here as we had to resort to dealing with the VP of the company to get things resolved over a period of 18 months. Our punch list was 7 pages long the day we moved in. Drops of white paint all over the hardwood floors, doors hung backwards, cracked medicine cabinet, bent electrical panel, microwave with a huge dent in the bottom, holes in the wallboard inside closets, hundreds of indentations and sloppy sparkling on the wall, uneven floorboards and Ryan stripped the land of all top soil putting grass seed on clay and calling that a "yard".

We built our custom house in May 2014 with over 30 upgrades, this was our dream home. Will never use Ryan Homes again for anything. They do not stand by any of their work. They accidentally dug up our driveway when excavating the lot beside ours due to the house being too big for the lot. When they dug it up they dug up our water line, sprinkler line, electrical line, collapsed our driveway and knocked our retaining wall down. After numerous complaints and phone calls they finally came out and fixed THEIR damage which less than a year later has started to sink again and the retaining wall is cracking from the shoddy work they did. Now every wall in our house where the crown molding is has huge cracks, nails have popped out in all of the rooms, we have mold in our bathrooms and the driveway is still sinking. Have called several times and were told "oh well not our problem". Would not recommend them to build a doghouse!

We moved in at the end of July 2018, we have had issues and complaints since day one...and even before that. The first issue we had was while we were building. We were given a settlement date of mid June and therefore put our home we were in at the time on the market and made sure that the interested buyers knew that it was going to be mid June or nothing. I ended up calling our loan company to make sure that if I were to change jobs at that time everything was fine... Well that is when I found out our settlement date was the end on July... No one had called us to inform us and I don't think they would have had I not found out on my own. We had already had offers and then had to change everything around on the current home. (Luck our agent is amazing.)

What a terrible experience from start to finish (and beyond)!! It’s been over 3 months since we moved in (a month late) and we still haven’t had our punch list completed! Back up though- 4 days after we moved in the builder behind our trees started knocking them all down. We filed a cease and desist. The surveyor came out only to discover our lot was .12 acres smaller than we were sold!! So much for the lot premium we paid for to find out Ryan Homes falsely advertised and didn’t protect the trees they were selling us.

The builder provides a 1 year warranty on their construction. They will come to fix any nail pops or settling damage that happens in the first year. After that, you will need to bug them. I was lucky because they were still building in the community and they didn't want us talking to potential buyers. Their contractors were extremely helpful. However, they could only help us with no charge if Ryan Homes accepted the customer service request. Now, 3 years later, they will not assist me with any of the damage that continues to happen due to crappy craftsmanship.

Build the house in Dec 2017. Has so many problems already: first: irrigation system was half done, has to hire separate contractors to finish them up, Dryer air Vac was not connected, my crawlspace and the whole house has been smelling fungus. Contacted Ryan Homes five times and till today nothing has been done, I'm planning to hire a plumber to get it fixed. Paints and hardwood floor that I paid a lot of money are all peeling off. Walls are cracking all over. Contacted them, receptionist took my name and no one called back. Worst and terrible experience. Not recommended to anyone to use Ryan Homes. Big rip off.

We have lived in our home for 2 years. It was built in 2014. We have had nothing but problems since taking ownership. We had a melted wire going into our fuse box, our furnace constantly goes out. We have had an HVAC company out three times. They told us the furnace was never installed properly. It is STILL not fixed. We have had a plumber out three times for leaking pipes, etc. The walls have cracked and are so thin that when we hang even light items on the walls, they immediately fall off. If we use the ice maker in the kitchen, the TV goes fuzzy. When my neighbor uses her icemaker, a fuse blows. EVERYONE in our development has experienced problems as well. And then issues we are all having are not minor issues. Ryan Homes has not fixed any of the problems. I will NEVER purchase a Ryan Home again. They are cheaply constructed and many shortcuts are taken. Unacceptable.

We had a terrible experience with Ryan Homes from the beginning. We should have taken the issues while laying out the house as a sign. After we closed we had several issues that they "fixed" which all have come back. Here are just some examples; we upgraded to hardwood. Cheap floors and they are cracking and chipping. Going to have to refinish in the next year. Microwave they installed incorrectly and luckily didn't have a fire but had to replace at our cost after 1 year. Water comes in back door. Drywall work is terrible. Completely uneven around outlets. Caulking is cracking around all baseboards. The overall quality is horrible. Makes me said we invest our life savings into something and they don't care if they sell you crap.

After not quite five years our foundations metal crawl space entry door and frame has rotted out along with the bolts that hold it in place. Ryan refuses to be accountable for using an inferior product.

We signed our first home with Ryan homes Naples Model in July 2018 and now as they just started digging and started foundation, we realized that have dishwasher on the left side of sink which is very uncomfortable for the person who is right handed, and it goes worst in my case as I had stroke 3 months back and my left side is still not recovered. And we explained this issue to them and asked to swap dishwasher to the right of sink which is not at all a big deal when house is still just on the digging stage. To my surprise they responded to our request 'We cannot change the layout of the kitchen island/dishwasher placement. The cabinet layout comes standard, and neither Phil nor I can change that.' I am feeling like did we take right decision to sign house with them? Common we are not buying grocery, we are getting a home where we gonna live forever.

Purchasing a home from Ryan Homes is a nightmare. After we moved in last October, we have experienced two leaks in the finished basement. The first leak was due to a leaking valve to the bath tub, damaging the drywall. The second leak occurred about 6 months after moving in. The main waterline leaked this time damaging the carpet and the drywall. We upgraded the whole first floor to hardwood, however, they used low quality hardwood, workmanship was extremely low, many pieces were chipped off, large scratches, dents... just name some. Master bedroom with very visible seam (of clearly two different quality of carpets), master bathroom shower base has cracked, backyard was not graded right so that water accumulated after rain.

Looking at all of the negative reviews, we almost didn’t build with Ryan. I checked with several builders and project managers that I knew in the area and they told me that they hadn’t heard anything negative about them, so we decided to take a leap of faith. We are so glad we did. Everyone from the Sales team to the Project Manager to the mortgage team was fantastic. I honestly can’t say enough about them. I realize that this may be very regional and one office may not be as good as another. However, I can attest that Midlothian, VA area team was fantastic and I couldn’t have asked for a better experience. I know most people that come on here have had bad experiences and I feel really bad for them, as I couldn’t imagine the nightmare that must be. But I wanted people out there to know that there are those of us who truly enjoyed the experience and can’t say enough about the people we personally worked with at Ryan Homes.

The pictures I attached are a small example of the issues I have had with the drywall in my home. We had Ryan out several times during the first year to fix these issues and they supposedly sent their "experts" out each time. Well their experts still need to go to school. I have spent over $9,000 to fix these issues and because of issues with the structure they keep coming back. Ryan indicates this is not structural and they won't cover repairs. My last resort is to replace drywall where this is occurring. If you are thinking about purchasing a home from this builder, RUN, do not even engage in conversation because they are liars. They just take your money and run.

I have been living a nightmare under Ryan Homes since I moved. Their subcontractors have blocked my driveway every day since I moved in December 2017. It started because my mother asked a street cleaner Dean ** to move a large piece of equipment in my driveway. He was rude and demeaning to her. Finally after a month of them blocking me I had it and asked him to move back so I could leave my house. He refused. He said I'm not a Christian and that I'm dumb and that if I would go to church I wouldn't be allowed by God. I have the 7 minute argument all on film along with a hundred pictures.

Great Location & layouts But that's where it all ends!! Didn't even ever guessed in my dreams that a nationally presented builder can build such a below quality homes!! Not only they are build in Bad Quality but are even higher than the normal market price. We bought our home in March 2018 for almost 700k & from the very 1st day it has been only & only a horribly bad experiences!! The way Ryan Homes deal with it is as if they did us a favor by building the house for us which they charged us almost $700k. We have been told that they really can't do much as the house looks fine & was delivered as per their designs.

Moved in home Dec. 2017. Project Manager was very communicative in regards to home needs. It seems after he "assisted" me in filling out the survey, he is does not follow through, just ignores texts (left unread) or responds to appease with no action. One of the issues is the landscaping that was done in June (during high winds). Rockhounding was less to be desired at the least and seed and hay did not take in most areas due the wind that we had at this time. I along with 2 other neighbors have complained to no avail, not to mention the weeds...UGH.

Ryan Homes only cares about you before your closing date. I settled on my home in May. It’s been one thing after another since then. The siding color is not what I was told it would be (it was supposed to match the model home, but the model home didn’t have the correct color that was listed on the plans). They admitted to the error as being their fault, and drag their feet dealing with the issue. My pre-settlement walkthrough was the morning of closing because I was moving from out of town. I should have canceled closing when I noticed the error, but I was desperate. Settlement had already been pushed back once because of the electric company not being finished with their installs. This meant I had to re-lock into my mortgage rate with NVR, which of course was higher because my 90 day lock expired. I figured in the grand scheme of things, none of it was a biggie. Then I started having plumbing problems.

Our two slide glass doors leak water into our home every time it rains. We are not able to control the moisture because they were installed improperly. Mold is starting to grow, our windows and furniture are always wet and Ryan claims not to be at fault. I've reported this multiple times and was told it was due to the weather not the doors.

Just 2 months past my 1 year mark. Hot water heater out. Was informed my warranty is over and 3 days later my HVAC system is out. This is so bad for a home only a year old. Just say no to Ryan Homes!! Stay away!!

Ryan builders damage my sprinkler system while building their new home next to my. And after informed them about it. They told me that they will replace it within a few days. But it has been over two weeks and nothing been done. Meanwhile my water bill is three times then normal no one from Ryan returning my calls. Ignorant and irresponsible RYAN HOMES. If they are acting that way towards neighbors, just imagine how their homes are build. STAY AWAY FROM RYAN HOMES.

August 2016 we thought we were building a beautiful home. Ever since we closed we have had one problem after another. It started with the lights on the garage falling off, then the garage door not working. Then major things started happening. Our driveway sunk, sink in basement wouldn’t drain (cement was in the pipe), cap was left off sewer so we had a sewer flood, promised to fill in sinking backyard - never happened, trim not even nailed on, etc. It has now been almost 2 years and we now have a crack on our basement wall and water is seeping in and our water heater doesn’t work AND Ryan Homes will not fix because they only have a one year warranty. I would never buy a Ryan Home again!

We decided to build a home with Ryan Homes in North Huntingdon, PA in the Fall 2017. The first meeting they get you all excited and tell you how customized they are and how they are all about customer service and great products. LIES. Once we signed our contract and picked out our lot, it was downhill from there. The salesperson Ashley says it's "customizable" but it isn't. We wanted a specific color for our home and we have 3 "color schemes" to pick from. She has told us in our first meeting there's 30+ color schemes but we had 3. We were told our shower upgrade was going to cost 3,000 or whatever it was. They forget to tell you that price isn't going to get you what they showed you at the beginning. We had to spend thousands more to get to what we thought the upgrade was. Awful. Then the flooring was a whole other thing. You will be spending a pretty penny if you don't want 1970 vinyl flooring.

When we purchased our home we decided to pay the extra cost (was not cheap) to have our backyard sodded. Several of the people in our neighborhood had advised us against this, they said Ryan Homes used low grade, cheap sod. Unfortunately we went ahead and did it anyway. We closed and moved in January. The sod was of course dormant. With the coming of Spring it was still "dormant". Dead is more like it. The only thing growing out of the dead sod was an abundance of crabgrass and weeds.

My house has recently experienced a major issue with the footer drain around the foundation; after just 11 years living in it. My sump pump had to be replaced and extensive excavation has been carried out to discover the cause. Well, come to find out that the footer drain pipes were not installed correctly during construction (verified by a professional, licensed plumbing Co.) and that the sump pump discharge pipe was laid pitching IN towards the foundation wall, at a pitch DOWNWARD! There was also NO BACKFILL of gravel laid around the drain pipes?! So I'm currently trying to resolve this problem; while my yard has been destroyed by a Bobcat digger (new landscaping will be needed! ); and when Ryan Homes were called their attitude is (of course) "stuff happens", and "oh well".

I built my home in 2010. I love my home but in this time I have had to get my AC unit filled in 2012 & 2018. I had a foundation crack in 2011 that was fixed and now I have another crack and water is coming in. I called about 3 days ago and no one has contacted me. At this point it is raining and water is coming in. I want to know how many other foundation issues there are out there and how Ryan Homes is responding. First, the few telephone numbers I had did not work. Crazy but I am not happy with this issue right now. Has Ryan Homes been sued by anyone on this? I guess I should do some more research. I just want my home fixed.

If I could rate Ryan homes -0 I would. When I went to look at the model Matisse condo it was sold like a dream house. I specifically asked about the sound barrier between the two condos and I was told word for word “I haven’t encountered any complaints but here’s what the sound barrier looks like.” He pulled out sample of the sound barrier made of cement and sound barrier coating front and back of the cement. He talked about the construction of the home and it’s not built like most. I expressed again my concern with floor noise because this type of “floor walking noise” really bothered me.

Our new home was supposed to be finished by Nov 11, 2017. Was not finished until 12-22-2017. The delay was not weather related, all the loan paperwork was done and everything was approved by 08-10-2017. We were told 90 days or less they were close but no cigar. We get moved 12-23-2017 and then the fun started. Just a little thing like garbage disposal quit working, no screen door on the sliding patio doors (was told, "We do not install them because they are junk, we throw them in dumpster"). We had a warm spell in Feb and then it turned cold and snowed again and I am cleaning off the front porch stoop and there is sand on the stoop. Come to find out the concrete froze after being poured and now the stoop is thawing and falling apart.

I give ZERO star on Ryan Homes and NVR Inc. I closed the home a 3 weeks ago. The whole closing process was a joke. So, please stay away from this company. Please be advised that: NVR Mortgage will give you a lower rate and a sign on bonus to make you sign with them. After you have signed with them, three weeks prior to the closing, they will increase the interest rate at least 0.75% above the market, and they ask you to pay for the points to bring the interest rate down. So, please use your own mortgage company, or sign with NVR with a crazy rate and take the incentive to refinance with a different mortgage company.