Ryan Homes

Ryan Homes

 2.0/5 (459 reviews)
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Overall Rating2.0 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: April 29, 2023

In Mid-April of 2023, we looked a house at a Ryan Homes development in NC. The agent for the development stated that the prices of the homes are increasing on May 1st. The development was in the first phase only had few lots available (under 20). We pick one that like and put a deposit down on the lot, which wasn't release for building. The lot we pick was going to be release on or about May 1st. When we ask for pricing on placing their homes on the lot, we notice that base price of home was $15,000 higher. The agent told us it was due to the elevation and lot. We put $5,000 down to reserve the lot, so that it would not be sold to someone else. Remember, the lot was not release and will not be release until May 1st.

On the last Friday in April, 2 days before the May 1st (May 1st was on a Monday), the Ryan Homes Agent told, "The new prices is now $10,000 higher and if you still want to place a home on that lot it would cost you an additional $10,000." Needless to say, we asked for our deposit back. We didn't sign a contract with Ryan Homes, but we did place a deposit down on lot and picked out the floor plan and amenities for that floor plan. They change the price twice on us, before May 1st and didn't seem to have any regret in doing so. I would think twice about buying Ryan Homes. There have been many bad reviews on their quality. I would give them a zero star if possible.

11 people found this review helpful
Verified Reviewer
Original review: April 19, 2023

I am so disappointed with my villa that I purchased 18 months ago with Ryan Homes in Parkland, Florida. I have had mice for the past 16 months every other month and there are rats throughout the community. I have spent approx. $2K trying to fix the problem when it's a Ryan Home problem. They keep telling me that it's not their problem. You spend over 1/2 million to a million dollars on a new home and the majority of the homes and villas have all had this problem. This was the worst experience ever and the issue still is ongoing. I spoke with the head person last Friday 4/14/2023 and was told maybe I really didn't seem them.

Ryan Homes needs to be held accountable and FINALLY DO SOMETHING to help to correct this issue in our homes.

9 people found this review helpful

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    Verified Reviewer
    Original review: April 18, 2023

    My husband and I signed a Purchase Agreement with Ryan Homes in July 2022 to build what we thought was going to be our "dream home" on Lot **. We were scheduled to close on our home on Monday April 10, 2023. Construction of the home began in November 2022 and in Jan. 2022, we began to notice issues with the build. Our initial concern was standing water in the basement in Jan. 2022. The project manager, Justin **, informed us that the water was present in the basement due to the sump pump going out. He stated that a new sump pump had been installed which should remedy the issue; however, the standing water remained in the home on several dates from Jan. 2022 until April 2022.

    In March 2022, we informed the sales representative, Clare B**, and the project managers, Justin and Michael **, of noticeable issues of damage to the roof. In particular, on March 25, 2023, shingles were missing off of the roof and many shingles were loose and flapping (see attached photos). We were told that "It is actually normal when it is still winter and we have a big wind like we have in the last couple of weeks." The project managers. On Monday March 27, 2023, Michael informed us that the roof had been fixed. On April 1, 2023, we noticed that once again the roof was missing shingles and the shingles were once again flapping and brought this to the attention of the project managers. We were informed this issue was fixed again.

    On April 3, 2023, we had an independent inspection of the home & the inspector noted, among several other issues with the home, that there was damage to the roof. The inspector stated in his report (which was also provided to Ryan Homes) that the roof should be inspected by a qualified roofing company for further analysis regarding the damage to the roof. In the meantime, Ryan Homes claimed that they had their same roofer (Danny) come out and fix the roof and sent us a photo of Danny up on the roof looking at his phone. Following Danny's alleged repairs to the roof, the roof still showed evidence of damage.

    We informed Dave ** of Ryan Homes that we intended to obtain an inspection from a qualified roofing company and our request was met with the statement that "Ryan Homes would not agree to this because the roofing company may attempt to find issues with the roof for their own financial gain." We pushed back on this stating that we had a right to have the roof inspected by a roofer prior to closing. Dave informed us that we would have a 1 year warranty on the roof and the roofer guaranteed his work for 4 years; however, he was not in agreement with a roofer coming to inspect the roof for damage. On April 7, 2023, we contacted a local roofer to come out to the home. Upon our arrival, Michael immediately went into the home and closed and locked all doors to home including the garage door. The roofer was able to stand out on the street and see evidence of damage (patchwork to the roof & bulge along the valley of the roof).

    Instead of allowing us to have the roof inspected, Jennifer from Ryan Homes called and informed us that Ryan Homes decided us to mutually release us from the Purchase Agreement & would forward us all of our earnest money back. We received the earnest money back; however, according to the Purchase Agreement, we are now entitled to interest on our earnest money along with liquidated damages due to the Seller's default which we have not received to date. Please stay far away from Ryan Homes when building a home and do not buy any homes built by them as there are several complaints online about their work product, quality, and promises to fix things within the warranty period. I am thankful that we did not follow through with this deal.

    13 people found this review helpful
    Verified Reviewer
    Original review: April 12, 2023

    Never, ever buy from these people. Never an ounce of truth from the beginning. Owned several homes in my life and by far this is the worst and there isn't even a distant second. Promise this and that and it's the complete opposite when closing. They harass and force you to sell your existing house, only to tell you at the 11th hour they have no title to THEIR property. It is possible to end up homeless. Even bought a tent as there was a period when we almost didn't have a home thanks to these people. All you get is a lame apology, zero compensation for the chaos. The finish work is horrid. I have proof in writing on all of the above and more. Only reasonable person there was the foreman and his assistant but of course, they take instruction from mismanagement. Again, never ever buy from these people. I would choose a minus 100 star rating but it doesn't give you that option.

    14 people found this review helpful
    Verified Reviewer
    Original review: March 27, 2023

    Here is my awful experience in trying to buy a home at Ryan Homes: The steps that we have gone through. This is my 3rd Lot and they can't fit the house. This is a total Bait and Switch tactics from Ryan Homes. 1. Our first lot choice 68 was ruled out and we could not take that one after we had selected the Seneca with elevation C and the back porch. 2. We got lot 76 - was verified that it was okay to put Elevation C and back porch. 3. We were told that Elevation C would not fit, After we verified Raven, due to lot 68. 4. We were forced to take elevation A - (which I am not fond of) on lot 76. 5. Now the porch won't fit on lot 76 at all. Forced to take another lot. 6. Now pick a new lot 64 - retaining water in the back and dead tree (not exactly the best). 7. Now my house will not even fit on this lot either. 3 Lots later. I demand my money back - as quickly as possible.

    Ryan Homes response

    Before contracting, NVR, Inc. t/a Ryan Homes ("NVR") determined Lot 68 would not fit the desired home. However, NVR believed Lot 76 would fit the home, and the parties entered into a Purchase Agreement on February 24 for planned construction of the Home. NVR’s engineer, upon receiving the plans, plotted the home on a plot plan and determined that the home unfortunately would not fit. On March 27, a Mutual Release agreement was executed and NVR promptly refunded the earnest money deposit in full.

    12 people found this review helpful
    Verified Reviewer
    Original review: Feb. 24, 2023

    I was looking to buy a townhouse in Greer, SC. The builder kept on changing the “earnest money” requirement, despite the fact their preferred lender (NVR), was going to approve the loan. The builder and the lender, only required 10% down, but the builder raised it to 15% to cover “other expenses”. If you’re considering getting a residence built by them, make sure you have a set criteria for a down payment, before you go through the lengthy loan process!

    11 people found this review helpful
    Verified Reviewer
    Original review: Feb. 8, 2023

    Pennsylvania. I wanted to take some time to give a well rounded review of my experience with Ryan Homes. My fiance and I made the decision to purchase a new townhome in summer '22. At first, our tour of the model home and experience with our sales rep was very positive. We were excited about our options and what we could get for our budget and location preference.

    We got to pick the basics, floor, cabinets, carpets, and tile. We were very pleased with our choices. There is definitely a feeling of 'Once we have your deposit, we are moving on' but hey, that is sales for you. There were also some moments during the sales process where it was clear we were just another couple getting their houses checked off the list. But maybe naïve of me to look for a more personalized approach when you are spending 500K.

    Moving more into the building process, there were definitely some delays in the original timeline we were given, but following a competitive market and Covid years, we were grateful for things to still be moving along. Our project manager, Dan, was responsive and pretty helpful in our process as well letting us visit the site and answering our questions and communicating updates as promised. Looking back, there are definitely times when I wish more information was shared, but you do not know until you know. As we approached the closing date, there was one more push back of a week, but again we wanted a completed job and were okay waiting if it meant things were fully ready. It did mean we had to pay for an extra month of storage, but Ryan Homes helped us with this expense and we are very grateful.

    We were allowed to come do a walkthrough. However, I would like to suggest to Ryan Homes a much more 'thorough' walk through experience. The best way for me to explain it is like project manager stands back and looks around and sees if you find things that need to be completed or fixed i.e. missing pull out drawers in kitchen cabinets, outlets not working, and nails popping out of walls. We agreed on what we 'saw' in our 'walkthrough' because I think in any human experience it would be impossible to 'catch it all.'

    Also, immediately after our walkthrough with our trusted project manager, we found out he was let go from Ryan Homes and there would be a new person on site to finish the other homes in the development. I want to make sure to say these project managers were an absolute highlight of the experience and it is extremely disheartening to hear that someone who says he will be around for things we may need was let go. We met our new project manager right after closing and he has been very helpful. I can just hope and remain optimistic that those unfinished tasks are addressed soon.

    One last mention. Our move in experience. My fiancé and I decided not to get our refrigerator with Ryan Homes. Things add up extremely fast even with their pretty basic offerings so at the time, we were excited to have some choices ourselves for things like the refrigerator. We measured the space where it will go and made a purchase.

    On the day of move in our refrigerator arrived only for the delivery folks not to be able to even get it onto the first landing of the bottom level. We also had to remove our banisters after living there one day so they could attempt to bring the refrigerator upstairs only to find out that was not going to help. I share this to say, make sure your project manager is very transparent about spacing i.e. just because an appliance would fit in its proper space does not mean that it will be possible to get it into your home.

    Our plan is to remove a piece of our deck, rent a forklift for $600 and bring it over the deck. I share this so folks can be prepared and think of these things during a time when so much is going on and you may not be prepared for these situations. I look forward to memories in our new home and hope for an experience moving forward where the promises we were shared are upheld. Thank you.

    40 people found this review helpful
    Verified Reviewer
    Original review: Jan. 21, 2023

    On 03-01-2022 we entered into a contract with Ryan Homes on a new build in Indigo Bay development in South Carolina estimated to be completed 10-15-2022. Our deposit was approximately $59,000 (Fifty-nine thousand dollars). After numerous delays and material issues the home was nearing completion mid December this year. On Sunday 12-11-2022 we visited the property to check on the progress of some of the deficiencies we alerted to the current project manager. Inside the attic above where our 4 year old daughter's bedroom was to be we heard a bubbling sound coming from the new HVAC unit. Water was actively splashing out of the emergency pan and onto the surrounding wood and insulation. I photographed and videoed the incident and immediately notified both the PM and sales agent via phone text message and email so that they could prevent further damage.

    Our daughter has diagnosed asthma which can be severe at times. We have had to rush her to the emergency room on several occasions for breathing difficulty which was attributed to mold found in our previous residence. After an emotional conversation we agreed we were not willing take a chance of having mold in a brand new home due to water coming from a brand new but faulty HVAC unit. Ryan homes was notified of our decision. Several conversations took place between Ryan Homes reps and ourselves. They promised to fix the problem, had an HVAC company out to look at the unit and stated they had the area tested for moisture which was now in the normal range. We explained that despite those fixes we were too afraid to continue with the home.

    We signed the mutual release and Ryan Homes/NVR kept the entire $59,000. They did not even offer a partial refund. A company that made almost 9 billion in revenue in 2021 did not even offer to give us something back so that we could continue our home search. Any parent who has experienced a child that can't breath being rushed to an ER would walk away from this purchase. Ryan Homes uses the poorest quality materials in the construction of these homes. The appliances are not new and may be refurbished.

    59 people found this review helpful
    Verified Reviewer
    Original review: Jan. 11, 2023

    We were concerned about the supply chain issues that everyone was having, so we asked the sales person explicitly and we were told that “Ryan Homes does not have supply chain issues because we buy all of our supplies in advance.” LIE: our home delivery was delayed well over four months and they used the excuse of supply chain issues. They even try to sugarcoat that we got upgraded floors because the supplier ran out. I thought you bought everything ahead of time?

    We wanted to lock in our interest rates early because we knew the Fed would increase rates. The sales person again explicitly told us that “NVR will offer you a rate lock for free once approved “ LIE: the rate lock was not free. The “free” part was that it could be added to the closing costs. What world do they live in where that is the definition of free? In addition, the lock in rate was only good for six months from the delivery date which no one told us. This cost us almost a 2% increase in rate because the Fed raised the rates just as we suspected. Which now ultimately cost us thousands of dollars more.

    Ryan homes told us customer service was their number priority. LIE: this was the absolute worst lie we were told. Laughable really. Once we signed our contract and they took our down payment, POOF, the customer service disappeared! It was as if we were just a check mark on their commission check list. I had to send multiple aggressively worded emails just to get any sort of response. I also sent multiple emails requesting to be contacted by a director, SVP, or anyone that was in charge of managing the awful salesperson. No one ever contacted me! Not one senior person ever reached out to me! THEY JUST DIDN’T CARE. All we ever wanted was just real and honest responses instead of the months of lip service.

    Next, here are some of the ignorant responses they gave us for their delays: War in Ukraine. The salesperson literally blamed the war in Ukraine for the delay of our home delivery. Unfortunately, this caught her in the act of another lie. When we signed the contract, we were very clear that we needed delivery in August. She was well aware of this and found us a home that “would” be delivered in August. We signed in February 2022, and starting in March of 2022, the delays and delivery date started to get pushed immediately. When she told us in August 2022 that the delay in delivery was due to a mechanical part (that was supposed to have already been delivered in November 2021 from Ukraine) she ALREADY knew the home could not be built and move in ready by August at the time of signing. Then she had the nerve to blame it on the war that started in April of 2022! Shame on her!!

    We both were renting two separate apartments and kept asking for a delivery date because we needed to know what to do with our lease extensions. Her response to us saving money during the delays was “Well you would be paying rent anyway so it evens out”. It’s not just the rent. We had to extend both of our leases to short term leases, which in the real world is usually 3x the cost of a year’s lease. Then instead, we decided to move things to storage. Trucks, boxes, time off work, movers, etc all cost money. We were paying 3x the rent, month to month, while waiting for the delivery of our house because they refused to give use a date. PLEASE stop using this line with your buyers. It is out of touch, rude and just plain ignorant on your part. We did ask for financial compensation and they offered us very little. Yet online, they were offering to pay full closing costs for new buyers. See how much they care after you sign?

    So not to be a complete negative Nancy, here is a silver lining to the whole process. The construction team and PM were the only ones with any real information and the only ones who were willing to communicate with us. The circle app was great, and the response time from the PM and his team was absolutely superb. They were the most honest group of the bunch, even when they had bad news to deliver, but at least they had the b*lls to tell us.

    37 people found this review helpful
    Verified Reviewer
    Original review: Dec. 6, 2022

    Never buy home with Ryan Homes. They lie about everything. It’s just been a week my house was handed over to me. But, I see issues everywhere in the house. Dry wall keeps cracking, stairs baseboards not attached properly. Cracks everywhere for the stairs baseboards. They missed to install design window at front elevation. Plant is missing in the backyard. Garage drywall has holes everywhere. No one is answering my calls or neither responding to my warranty requests. Whenever I call them it reached voicemail. They don’t even respond to text messages. One of the persons from warranty request says it’s a one time request to work on drywall cracks which will be done by end of the warranty period. How about my elevation design window. That is missing. My entire house look is gone because of their poor workmanship. Now, the house looks like a crap. It looks like a small kid's toy. Never ever buy house with Ryan Homes.

    63 people found this review helpful
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    Ryan Homes Company Information

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    Ryan Homes