Pulte Homes Reviews

To make matters worse, when we finally gained access to our new home, the house was dirty, far from the move-in ready condition we had anticipated. It's taken extensive cleaning to make it habitable. Additionally, we were greeted by a 1-inch gap under the front door, a clear oversight that compromised energy efficiency and security. Shockingly, it took almost a month for Pulte Homes to address and rectify this issue, leaving our home exposed to the elements and security risks during that time. It was an unacceptable delay in resolving a basic structural flaw.

During the construction process, we encountered numerous delays and subpar workmanship, which cast serious doubts on Pulte's commitment to quality. What was even more disheartening was that I, as the homeowner, consistently had to identify flaws that should have been caught by the construction manager. This lack of attention to detail and quality control caused further delays.

The inspection revealed a several issues, suggesting that quality had been overlooked at every turn. Addressing these problems became an uphill battle, with Pulte Homes displaying a disappointing lack of accountability. The closing process was marred by miscommunication and unexpected delays, leaving us wondering if Pulte Homes was truly invested in ensuring a smooth transition into our new home. Shockingly, after closing, we had no working keys for two weeks, making our move-in even more chaotic and frustrating.

To add to the list of issues, multiple items in the home were never installed as listed or installed incorrectly, and we now have to schedule them after the fact. This will impact my work schedule and result in a significant loss of time and productivity. Furthermore, the back door didn't lock properly, raising concerns about security and safety. Even though we brought these issues to Pulte's attention, their responsiveness to our concerns was lackluster until we involved the warranty department.

Our entire experience with Pulte Homes, from the loan process through construction, inspection, and beyond, has been riddled with disappointments and frustrations. Instead of our dream home, we find ourselves with a source of stress and discontent. It's disheartening to witness a company of Pulte's reputation falling so short in delivering on its promises. We share this review to alert others to the challenges we face, including the surprising need for homeowners to identify construction flaws, the inconvenience of scheduling post-closing installations, and the disappointment of not receiving better treatment as the first residents in the community, along with the initial cleanliness and maintenance issues, and the significant delay in addressing structural problems, so they can make informed decisions.

There is nothing to compare, and if circumstances are different, he is not "going to compare." In addition, according to him, our tree is alive, even though any person with minimal knowledge of trees would agree that the tree is dead. He is just getting rid of me. I asked him to level our ugly grass areas (front and back) full of holes, and without grass because the sodding was done very poorly and unprofessionally. He decided to level the areas with clay (red!) instead of topsoil. Now I have uglier red clay areas with barely any grass, not even close to being leveled. Again, he took care of me! I don't understand how personnel dealing with customer care don't understand that the essence of customer service (care) is to provide it with will and pride.

The first Field Manager assigned to build our home (and, as he told us, twenty others at the same time) had only been with the company for about a month. We looked at his profile on LinkedIn and saw that he had no previous home construction experience, having spent a great deal of his previous career supervising landscaping crews. He was utterly unprepared for, and overwhelmed by, the requirements Pulte placed upon him. He quit one Monday morning, apparently with no notice, while our house was being built. We are convinced that his lack of construction experience and unrealistic workload contributed mightily to the seemingly innumerable issues we had during the house’s construction.

At closing, the home was filthy and it was nowhere near the level of quality Pulte had promised. Every window in the home was scratched and/or damaged. All six hurricane glass door wall sliders were damaged. Not a single interior door fit properly. Every single piece of cabinetry front in the kitchen, both bathrooms and the laundry room was damaged. The concrete slab was improperly leveled and therefore the LVP throughout our home has dips and rises and makes clicking noises when we walk on it.

Also, Pulte happily sold us a pool/spa but subsequently let us know after closing that we needed to deal directly with the pool subcontractor on the myriad of issues we had. That was a further debacle and, interesting to note, the exact opposite of how they insisted we deal with everything else. They would not let us communicate directly with any of their other suppliers… With the result being additional frustration, unnecessary delays and further disappointment. The list is far longer, but those were the major issues at closing… All of which our second Field Manager promised us at closing would be handled by the Warranty Department.

In the ensuing 18 months we have endured countless visits by Pulte’s subcontractors… and that doesn’t count the innumerable no-shows! We have spent many sleepless nights and gotten up at 5 or 6 in the morning numerous times to prepare for these visits. We have had to make all sorts of accommodations to protect the health and safety of our elderly pet to make sure she wasn’t injured by some careless worker. We have found it maddening that Pulte sends the same employees who messed up the work in the first place to then repair it, more often than not, unsuccessfully and/or with collateral damage. Unbelievably, it took 10 visits, all after closing, to get our dishwasher installed properly!

We have sent hundreds of emails to our warranty reps (we’ve had 3 different ones, so far) with specific, fact-based, complaints and detailed information about what we need done, yet the work is still not complete. We started “climbing the org chart” over a year ago and spoke with and sent detailed emails to a further four levels of Management in the Pulte SW Florida region. All 4 expressed support for our situation and promised quick action. The first person said all the work would be done “within a few weeks.”

The second person said it would be done by Christmas, 2022. The third and fourth persons said they would give us immediate satisfaction. About a month ago, when the work was still not done, we sent, via registered mail, a package of over 60 pages of chronological documentation of our plight, to the Chief Executive Officer of Pulte, Mr. Ryan Marshall. We listed, in great detail, every remaining task and asked Mr. Marshall one simple question, “Are you proud of how your company has treated us?” Mr. Marshall never replied. Rather, he (or one of his underlings, since he probably never even saw or read our material) had a warranty rep from the company’s Southwest Florida region respond. That person sent an email essentially saying “we’re working on it” and, of course, totally ignored our one simple question.

About 3 weeks ago, we even filed a complaint against Pulte with the Better Business Bureau in Atlanta, where Pulte is headquartered. Again, we included a brief history of our terrible experience. Pulte is not an accredited member of the Better Business Bureau and, as such, not required to respond to complaints filed with them. In our case, however, they did respond… with another generic “we’re working on it” reply.

As per the Better Business Bureau protocol, we were given the opportunity to accept or reject that response. We rejected it and, in doing so, provided, once again, a detailed list of the work still to be done on our home. We waited 8 days before receiving Pulte’s reply, which was, paraphrasing now, “your complaint is being forwarded to a Southwest Florida person who will be better placed to respond to you.” Again, we were given the choice of accepting or rejecting the response. We clicked the “reject” box but added that we looked forward to hearing from the local rep.

As of this writing we have not heard back, but we received an email from the Bureau stating that, since we had now rejected two responses from Pulte, they, the Better Business Bureau , considered the complaint closed. Maddening! Their website, believe it or not, actually gives Pulte an A+ rating, apparently because they do respond to complaints. Further, they openly state that they do NOT take customer reviews into consideration when formulating a company’s rating. Clearly they do not, because the average rating of hundreds of reviews on their website, on a scale of 1 to 5, is an abysmal 1.13! Doesn’t sound like an A+ company to us!

Today was the last straw! We were scheduled for yet another visit by American Builders Supply, Pulte’s subcontractor who is responsible for the installation of door wall sliders and windows. It is at least their fourth visit since closing to address our issues. Every single time they’ve previously shown up, their material has been damaged or flawed in some way.

Our warranty rep has witnessed all this and, in fact, personally rejected these damaged pieces. Finally, on their previous visit, they managed to get 4 of the 6 sliders replaced BUT each one of them has cosmetic flaws and 2 of them have functional issues. Today, they were supposed to show up with the remaining 2 sliders, 2 windows for our Cafe (to replace damaged ones they previously installed because the original ones were also damaged), a sash for a window in one of our bedrooms (their third try to show up with an undamaged replacement for the original, damaged sash) and a missing trim piece on the exterior of another window.

We had a “morning” appointment booked for quite some time. They showed up at 11 am and it was quickly determined that a) they did not have the sash, b) they did not have the Cafe windows, c) they did not have the correct combination of door wall sliders, but d) they did have the trim piece. We told the 2 workers that they should install the trim piece, while we called our on-site warranty rep. When he came over, we told him all of the above. He spoke briefly with the 2 guys, who then got in their truck and left… without installing the trim piece! They were here a total of 10-15 minutes, during which time they accomplished absolutely nothing. That would be opposed to the over 3 hours, starting before 6 am this morning, that we spent moving all of our outdoor furniture to the garage and our dining room furniture out of their way, too.

We are at our wits' end with Pulte. We just can’t do this anymore! We have been bitterly disappointed with the build of the home and the subsequent frustrating efforts to get them to fix their mistakes. Even more importantly, we have had to endure all the negative effects on our health of the mental and physical stress this debacle has caused, as well as what we view as Pulte having literally robbed us of two years of our lives. We paid in full for this home 18 months ago and yet we still find ourselves trapped, emotionally and physically, by this situation. It has affected our health, our mental well being and our relationship.

We are posting this review in the hope that readers will know exactly how poorly we were treated. We know we are not alone in this. We have read numerous reviews, from Buyers here in the Sarasota/Bradenton area and from around the country, expressing dissatisfaction with Pulte. Common themes were “we were rushed to closing,” and “once they got our money they stopped caring,” etc. That said, of the hundreds of reviews we have read, only a handful of folks seemed to have had as many issues as we have faced. Unbelievable as it may seem, our horrible experience is all true.

Ed and Donna **

Our biggest problem was the home not being grounded, the main gas line punctured outside due to being hit by whoever graded the property, mold infestation in the unfinished basement (the site manager ensured us he had eliminated), water evidence pooling in the basement, a/c unit not level, vent covers nonexistent, plumbing pipe ventilation closed, outside lights not working due to circuit breaker overload, floors noisy, paint from banister stained on carpet, game room windows covered in cement, sump pump filled with mud and concrete, HVAC unit not sealed properly and filter not fitting.

The list goes on but our main concern in our half-million-dollar home is the water intrusion and mold. We have a toddler who has been in at Children's Hospital for lung issues since moving to our new home, aka disaster. To this day, in August 2023, we still have basement walls leaking and a mold infestation. We have had a third-party inspection for mold and the test results came back positive for all mold fungal types; Alternaria, Chaetomium, Eurotium, Hyphae, Penicillium/Aspergillus.

It seems they have done this to many folks. I think this is part of their regular income stream…deposits that buyers walk away from. I’m not moving in. Going to try to rent out or resell immediately…a lot of time and money lost. Not at all a first time home buyer. Have a lot to compare this to. They are selling entry level quality at designer premiums. You will be disappointed!!!

The only thing they did right was give me my money back, which I haven't received yet. But I believe that I was blessed by not having to get into that predicament. Read all the other reviews and stay as far away as possible with this company. They don't care that they are providing poor quality. After so many homes nationwide, why can't they get a good review. If you don't believe all you read, please get an independent non partial home inspector for reviews before you purchase. Good riddance.

We recently moved in and I found the cable connection was on the opposite end of the room that I needed it. They just installed it. I was never asked my preference. I was told if I wanted it moved I would have to hire someone to do the job and pay for it myself which I just finished doing at the cost of $350. At the cost of this place I would think I could get my cable connection put where I need. Any help you can give in getting my $350 back would be greatly appreciated. Personally I would not recommend these people for dog catcher. 4

When we requested to install a fence similar to our neighbors which borders the read of their property; Pulte told us that our property only extended 12 feet from our patio, and the last 13 feet was designated common area. We effectively lost half our yard. The HOA’s answer is that they will uproot the trees planted along our property line so we can install the fence there. Our fence can only be installed 13 feet short of where I neighbor's fence extends. The HOA has offered no explanation for this discrepancy.

Throughout the entire selling process, we were repeatedly told the yard extended to where the grass ends. When we had a problem Pulte told us it was our responsibility (dead tree). Suddenly Pulte claiming buyer beware we lied and deceived you and there is nothing you can do because we don’t stand behind our promises.

Our stair railing was left falling apart and unfinished. Our customer service manager keeps telling us we are top priority yet my expensive custom shower is still broken and we have not been able to use it almost 2 months after close. Have been told the entire shower floor needs to be replaced. The Garage door is broken, the concrete garage floor is cracked.. Now we just get ghosted. No phone numbers to contact a regional manager. Left without any help or dates for repair. I have too many things to list so I will save that for another review.

After multiple emails I finally convinced her that the repair had already been agreed upon and that it needed to be completed. I also had all of my shrubs die due to cold spell during the winter and was told that their warranty did not cover landscape and the customer care manager sent me a link to their warranty book. It is true that it states landscape is not covered but it is poor customer experience to hide behind warranties and not replace something that did not even make it for 6 months.

My real beef with Pulte is matters of health and unethical behavior. 1) There was sand in my water pipes, to such an extent that it ruined my shower valve, kitchen faucet and refrigerator valve and filter. My ice cubes were brown. I also had major surgery soon after I moved in and had surgical drains. The shower water was slimy, and I could not figure out why. It took Pulte 4 months to correct this problem. 2) There is STILL sand and soot coming onto my kitchen range through the hood. I cannot cook when this happens, Pulte sent their vendor 4 times and never fixed the problem. They refuse now and say I am past my warranty period, even though the requests were made before the expiration.

3) The brown facia on the exterior of my house is spotted with grey. I was told since there was a lot of rain around the time I moved in, this is considered an "Act of God" and they won't repaint. The rain was AFTER my inspection. 4) Pulte put many disclaimers in the closing documents: one of which - the area was in a wind tunnel and the sandstorms could cause property and personal harm. It is too bad they didn't have the real estate salespeople disclose this during the purchase process. One would have had time to consider the risk. BUYER BEWARE.

Now Pulte mortgage didn’t tell Pulte insurance that the loan was paid and the insurance got dropped because we never got a bill as the money was escrowed. We were out of a Major appliance for about 8 months during Covid, on a new build. When I asked if there was something we could borrow, the Pulte was rude and told not to call him late on a Friday. I called him immediately after appliance repaired had come out and told me the circuit board was out and it would be months. We bought a new appliance and never got any help from Pulte.

This is company is all about selling homes. Once they have your money, it seems they are done with you. The community was almost built out and ready to let the homeowners have seats on the board. Now they have bought new land and it will be a few more years before we have input on anything, as we have no seat on the board. These are Poor quality homes, but we love the community, so it was worth it to us.

Three months later, we discovered that another SC changed the orientation of the house being built next door, putting the two Lanais facing each other without any privacy. This was done for his personal benefit, unjust enrichment and without written approval from the buyer. When we confronted our SC with the evidence, she and the other buyer's SC, in concert, assured us this was not the case. Several weeks later while visiting the property, we were astonished to find the slab for our neighbor's house had been poured incorrectly. Going back to the sales office, our SC was not available, only to find out the next day, she had been transferred to another Pulte community.

Next when meeting with the Sales Manager, it was agreed that Pulte would cancel the first house (House A) and rewrite the HPA for a second house (House B) on a different lot. Pulte also threw in $20,000 in additional upgrades on House B to sweeten the deal. (Pulte made an additional $53,000 profit on House A to a subsequent buyer, hitting a home run for themselves). The new HPA was signed in November 2021. Again, what could go wrong? What did go wrong was the process was again started from the beginning, extending out its completion and closing until late October 2022. And during the delay, the real estate market contracted leaving us unable to sell our current home.

Subsequently, we were able to find a buyer for House B, with an anticipated closing in May 2023, taking a $40,000 loss. The one positive taken from this mess is that our buyer is getting a Pulte Home with all the many build quality defects remedied. One could argue that we agreed to the replacement and it's on us. However, with compelling evidence of Pulte's employee changing our first neighbor's contract for his personal benefit, none of this would have occurred, and he is still employed by Pulte.

Two weeks ago Pulte's Northeast Division Director of Customer Care, met with me to discuss what and how this happened. In a follow up telephone call, two other managers explained that our complaint was rejected, "The decision is final, please don't bother us anymore." Not their best moment. So after two years and a $40,000 loss, if asked would I rather be bitten by a rattlesnake or buy a home from Pulte, I would take the snake bite. And so should you.

Our process started out VERY rocky as the first pieces of misinformation came with the incentives being offered for the community we were interested in, as well as the type of community (natural gas vs. electric). My parent was told by a sales consultant in writing that the community was offering $40k in incentives, however the sales consultant we were assigned told us $30k. When inquiring about the discrepancy, our SC blamed the entire situation on the other's incompetency. We should've taken the red flag right there, but we proceeded. We signed the initial agreement and then determined that it was a natural gas community. They proceeded to ensure us that this was a cheaper/safer option however upon further research it was not.

The next debacle came with the SC improperly selecting the structural options within their system. We had selected a 3-car garage w/ service door and to convert the tandem garage into a flex room ($4,800 total). After "submission", they came back and said the structural form was incorrect and there would be an additional $4,100, in addition to the service door not being an option with the 3-car garage. Immediately annoyed and refused to pay for THEIR INCOMPETENCE. After a few back and forth emails, they agreed to a credit and we had already paid the 1st portion of the deposit, so we proceeded.

The design studio appointment went great (best part of the entire experience), however it was a hassle getting in contact with their 3rd party security/audio provider (3rd phase) as our SC never providing the structural plans to them (Note - completing all design phases in the specified timeframe was required to stay in good standing eligibility for the $30k incentive). After 4 change orders, we finally had the design finalized. Then absolutely NOTHING...crickets. We were aware that when we signed the initial agreement, it would take about 2 months for permitting. We were 3 months from there and hadn't even so much heard a peep from the superintendent/SC to discuss pre-construction meeting. I decided to reach out only for them to say there's a backlog and it'll be a couple weeks. Then silence again...we would drive over to the community a couple times a week to do our due diligence.

We could not shake the eerie feelings and the constant incoming negative reviews, so we decided to terminate the agreement. The SC tried to convince us to utilize it as an investment property ($550k+ home) and when we refused and stated that's not even an option as stated within the contract (primary residence) nor the expected financing, the SC told us we would not be getting our deposit back. Their reasoning was that because we had a pre-approval with their preferred lender (even though we were not required to use them, nor did we plan to), that made it a hard-binding non-refundable deposit.

We reached out to our legal team, who reviewed the contract and stated it was the most predatory agreement they had seen to date, and that there was definitely contract language to ensure buyers never get their deposit back. Our only option was to eat the $10k loss or to take the house to the appraisal phase and hope it didn't appraise at the proper value.

We decided to just eat the loss...and I'm glad we did. If this is how the process was going before they even laid the slab, imagine the hassle of their building incompetence and needing independent inspectors (another bs addendum restriction for another time). I would stay FAR away from this company and their affiliated mortgage company.

So you finally select your perfect house; ready for them to build it. Nope. Sorry, doesn’t work that easy. Time for flooring to go in, and suddenly the manufacturer no longer makes that color or in that size a year later and you have to go back into the design center and select a new floor. Second floor chosen, and a month later when they are ready to install, Pulte can’t order enough tile, so we have to come in and select a third floor. And the fun keeps going. A move in date for spring turned into end of summer. The worst problem is lack of communication. When you do talk to someone, they refuse to take responsibility or give a straight answer.

But the building process pales in comparison. The absolute worst is PULTE MORTGAGE. The person that handled our mortgage had absolutely no problem with making promises that were never kept (my mother said that’s called lying), refusing to return our calls, or follow up on details in any semblance of a timely manner. Pulte Mortgage ended up costing us thousands of dollars in extra mortgage fees and monthly payments due to their laziness, and their employee incompetence. Do yourself a favor and find your own outside financing. Life will be easier.

So the house was finally finished and we moved in, and they give you a fifty page warranty on the house which basically boils down to: ‘Pulte will come back to your house one time (after you wait an appropriate length of time to fit their schedule of higher priorities since they have your money already) to maybe fix some things that went wrong in the first year.’ Warning! Don’t open your windows and leave them open for any length of time, according to one of Pulte’s supervisor this causes interior wall cracking of a severe nature because the house has to ‘breath’. But every moron should know that windows are to be looked through and never opened (same with any exterior doors), and since it’s “common knowledge” it’s not something that Pulte readily repairs without a fight and negotiation.

The last couple of days they have had to rip out drywall from the furnace room, pantry, toilet closet, linen closet and laundry room. All because when the worker put the baseboard on in the furnace room he drove the nails through the baseboard and into the condensation pipe that resulted in a significant hole that had been leaking under the ceramic tile since before the closing. Pulte has nothing but unskilled workers that don’t take any pride in their work. No one speaks English, so you can’t even communicate with them. If you are even considering building with Pulte don’t…It will be the biggest financial mistake of your life.

Original Review: My husband and I recently closed on our new house in Stone Creek, a 55+ Community in Ocala, Florida. I am horrified by the poor workmanship from the beginning of construction to the end. No one reads the plans. We paid $266 per square foot for this mess. The first thing that happened is the kitchen window opening was bricked for a much larger window, so they had to fix that. Then they had to dig up our foundation in the kitchen area because the piping under the cement collapsed and they couldn't run the wiring through. They promised a letter from an architect certifying the floor repair has been done properly with a guarantee, and that still hasn't happened. Lots of mistakes throughout the framing process, that if my husband had not pointed them out, they would not have been fixed.

The thermostat wiring was put in the wrong area of the house and noted long before the drywall was up, but they waited months, and then after the painting was done, to pull the wire up in the attic and fish it through another wall, which of course involved making another hole in the painted walls. The electrical box for the dining room light was not centered in the room, it was about a foot off. They were told long before the drywall went up, but of course, they waited until after the ceiling was drywalled and painted to move it only to put in the wrong light box, which then had to be changed out to be able to actually hold a light fixture on it, but they had to go through the attic to finally get it fixed.

While installing the air conditioning vents in the ceiling, there were several vents that the plaster just fell off around vents when they were screwing them in. They had to replaster and did a terrible job on several of the vents and had to replaster an entire seam of plaster that cracked between the dining room and kitchen. They ordered the wrong size kitchen cabinets over the refrigerator area and damaged another cabinet which was repaired and not replaced, because they put the granite countertop in too soon. Lots of dings in the cabinetry and they never painted an entire section of the walls above the kitchen cabinets.

After closing, we began to clean what they didn't, which was everything, and we were appalled that there is paint spray and caulking on every surface in the house including the carpet in the bedrooms. It amazed us that after the floors and carpets were in, that the flooring was not covered especially with all the work that still needed to be done. After my many complaints, they finally had the workers put on booties, but that was a complete waste of time. The workers put on the booties, but then they walked outside in the mud and then back in the house again never removing the booties in the meantime. Oh, and the painters painted along the top of the tub in guest bathroom...who does that? It took me hours to scrape the paint off only to find that they didn't bother to caulk it.

The front door is not lined up properly and you can hear the wind whistling through it. They have been there twice to fix it, still not fixed. And they neglected to put fur stripping on the sliding glass doors, so the bugs are free to just walk in. The keys didn't work, it took them twice before they worked. Oh, and the "day of closing" they spilled a bucket of water in the master bathroom that ran into the master closet. We closed on Friday, February 24th and after an entire weekend of cleaning up water, I demanded the carpet be ripped up and replaced. Good thing it wasn't replaced yet because after we thought it was all dry, last night after 7 days of drying out the closet area, water is now seeping out from under the ceramic tile at the threshold of the master closet. I guess there is still water under the ceramic tile...

They say they have a customer care department, but for the life of me, I can't figure out what they look at or care about. My husband and I have decided as far as the painting that needs to be touched up throughout the entire house and all the flat surfaces such as baseboards and trim that they just painted over debris, caulking and plaster, we will make the repairs. We can only hope they have the decency to give us the paint to do so. The thought of having any of the finish workers in my home again gives me nightmares.

Josh is the boss. Never been to the site for toilets, faucets, doorways shower ramps, and windows. They refused to do it, I gave them the first check in November. House was not started. Then the second check in Dec 3, 2022, and the house was just started two weeks ago. He gave them the option to move to a new county where there will be lots available and they can do it. Then he said after the home is done. I can have it done by hiring my own. They refuse to discount the home. Before you buy from them, josh called headquarters of Atlanta which Atlanta Georgia has different rules.

Around closing time after inspection upon bringing it to the managers attention was simply told that just because the inspector points out something during the inspection does not mean they are legally bound to fix it. Communication was also not great during the construction phase. Have not lived in house yet since we are out of state residents so cannot yet comment on the build quality.

On 1/14/2023 I called Ruben **, Jr. (sales) and he said they haven’t had an inspection of the house yet, but they do use 3rd party inspectors. I asked for the county inspector contact information who came out and approved the foundation, frame, electrical, and plumbing and he said they haven’t had the frame inspected yet. He refused to give me any details of who has inspected the house this far in the building process nor would he answer questions regarding any country inspections done thus far. He instead talked with his manager (no name given) and they said they would pay for me to have my own 3rd party inspector come out and review the property and they will fix any issues found.

I told them I don’t want anything fixed/patched/treated, it’s uninhabitable and they need to start new or refund my earnest money. I told him I’m not buying a home with a severely cracked foundation, rotting frame, and black mold which is likely in the pipes by now. He said neither I nor my friends are allowed to contact him going forward, his manager will advise me of next steps if we decide to seek legal advice. These people are shady to the core and do NOT recommend.

One day I met with Pulte's warranty manager just outside of our home on the way to my work on 22nd December and I described to him the situation verbally. He replied that you have to email for a service request. On that same day I opened another Emergency service request along with an email. But very unfortunately nobody came to fix that issue. I called several times to their Emergency Contact person and even left several voicemails. They called back 2 days after I sent the email and replied that they are unable to do any work because of upcoming holidays.

From 22nd to 25th December when temperature was under minus (-16) and frigid we spent horrible time without hot water!! I was supposed to call 911 in that situation but my wife said no as it was Holiday time. On 30th December one mechanic came to fix that Boiler and he said it is totally out of order and defective. I am wondering how they installed that dummy and defective machine. We are still out of Hot water. The mechanic was supposed to install another new Boiler today but yet not!!! That's how the renowned builder works.

Two weeks later, the contractor showed up with more than 300 sq ft of flooring to redo our kitchen. I asked, why would you show up with this much flooring if there is one spot buckling? he replied, “They didn’t tell you? This unit had severe water damage before it closed.” We were not told. In fact Pulte and our builder lied directly to our face about this. Just before closing, while installing pantry shelving Pulte builders nicked the water line to our fridge. This led to an over-weekend flood of our finished first floor and standing water that soaked into the drywall, doors, and finishes.

Pulte, lifted a couple planks turned a fan on, replaced the molding to hide the soaked drywall and proceeded to close with us about 2 weeks later. The floor technician told me they had product in a warehouse for our unit because they were “waiting to hear from us”. When I discovered the wet concrete under our floor boards in July I asked them to remove all of the flooring- we found soaked concrete. We pulled the molding off, found crumbling drywall.

We lived on concrete, dusted floors with a dehumidifier until September 2021, when they finally had the material in to replace the water damaged floor. During that time, I requested compensation for the cost of our mortgage payments while living in construction. Pulte refused and said the best they could do was a $100 gift card.

I have been in conversations between our lawyers for over a year at this point. Pulte still owes us thousands from when we lived in a hotel for 10 days while they remediated the unit. They finally released the restoration images to us and turns out for the first 3 months in our brand new home, we were living with growing mold.

Pulte had NO intention of informing us of the damage THEY caused while building our home. I discovered (luckily) early on what they had done. The evidence of them trying to hide this (from ordering addition supplies to “hold just in case” specific to our unit) proves they knew there would be a claim. They were going to just pull the floor up and replace it had I not called inspection in to find the level of damage to our walls and doors. This would have left the mold growing in our walls. Almost everything on our first floor was torn out and replaced. (You can see the map of damage in the drawing)

Now, Pulte refuses to share completion of work documents and has been pressuring us into an NDA without it. We have asked for compensation for the time we lived in concrete and mold, our pay for relocation and legal fees. Pulte barely answers our lawyer and refuses to help with the future damage in equity this has on our unit (stigma damage).

I want to protect other local residents from this horrible company. If they built your house, get it checked. If you’re looking to build, do NOT go with them. They have not compensated us for the damage and TIME spent remediating this mistake, and we will continue to pursue legal action so they are held accountable.

My second advice is to be there at the construction site daily, and DO NOT believe your construction supervisor when you point out an issue and he says he will take care of it. You have to keep on them, and continually verify that it is done, or they will just try to cover up the issue -- literally! While it is hard to say to them, "Do not go on to the next phase until this is fixed," because you want your house to be done on time, but that is what you have to do. TAKE HUNDREDS OF PICTURES of every pipe, wire, wall, floor and ceiling from every angle, and at each stage of the process, so you have proof in case something breaks later.

Thirdly, do not assume that Pulte is looking out for your best interests by protecting any of the materials during construction. I could go on and on about this, but they will leave doors, molding, wall board and other materials out in the rain or in the humidity, with no protection. It will get damaged, warped, and moldy (here in the South), but they will install it anyway. You have to protect those materials yourself. Have rolls of plastic to cover up things, and take dated pictures of anything left out in the elements, even in the garage, to show proof that the item's storage was mishandled. Since workers pull off the protection, it often has to be put back on daily.

Finally, get a professional inspector. Don't let Pulte say "It isn't necessary." It absolutely is necessary! Pulte listens to inspectors (your own and from the county, who just checks safety basics). NEVER believe that Pulte's "inspectors" are looking out for your interests. They aren't. Make sure your own inspector is there to check each major stage of construction. This is critical, since the inspector knows what problems to look for, and can document the problem. Our inspector found things like missing outlets, improperly wired switches, an unfinished open vent in the attic (which would have caused us to forever cool the attic space), missing insulation, poorly aligned lights and ceiling vents, warped walls, broken tiles, etc.

So, take care. I have built four homes, and it seems like the subcontractors are getting worse as time goes on, so keep an eye on things, because Pulte won't. It will be extremely frustrating, because most of the Pulte subcontractors don't speak English (or act like they don't), so you cannot communicate with them. They come in for a couple days to do everything on their list at once, and by the time your Pulte supervisor shows up to look at the problem you have found, that crew will be off to another community, so everything will come to a standstill (sometimes for weeks) until someone on that crew can come back to fix the problem. Surely, the Pulte people themselves will do nothing to fix it. So very frustrating!

One of my final pet peeves with Pulte is that they do not keep a clean construction site. They say they do, but don't believe it. Visit some homes under construction. You will see that it is a junkyard throughout the process, and I believe that leads to mistakes and construction being done poorly. But that's just me.

Rats find their way to the house through point of entry. Hauls in the frame of the house. Pulte warranty unit is made of people use terms like "made to specifications" "not under warranty" "you left the door open" "my VP will not agree to this" or simply do not respond. I emailed the CEO of Pulte and their top 20 executives. None of them has the decency to understand how it is like to see your own kids frightened of dead rats. Kids and their mother vomit constantly. Kids cry and sleep hungry day in and day out because they are afraid the food got touched by rats.

I paid $650000.00 for a Pulte house that ended up being a nightmare investment. Warranty and customer service is part of the contract but in reality the staff in the warranty department do only what their VP ask them to do. That is to say: to screw new home owners". The AC show reading 73F in some parts of the house and 85F in other areas. Technicians visited the house tell me they know exactly how to fix the AC air flow- their management along with Pulte customer service don't want fix anything.

There is absolutely no excuse for doing things right the first time, but Pulte's philosophy is we don’t give a ** about quality we care about quantity, put them up as fast as possible and worry about issues later. It truly is disgusting what Pulte is claiming and then what they are actually delivering, a substandard home, lousy building, cheap materials, lack of empathy and truly horrendous customer service. Pulte you should ashamed of yourself as an organization and the product you put out.

We are 14 months into the process. The company built the wrong bathroom floor plan including the wrong size window frame; dented a duct and had a shoddy repair job; took two windows from the garage door months ago so that another property could close on time and then surprise, surprise, seem incapable of getting replacements; told us that a missing window had been installed and then we discovered that the wrong size window had been installed and we had to point this out, so someone somewhere was either lying or incompetent; the wrong exterior trim was installed and is taking forever to get replaced and repainted; someone just left footprints and wheel tracks in the wet concrete in the driveway; a ceiling joist was installed in the wrong spot leading to a months-long, inexplicable inability to correct the issue and install a shower drain line; and I'm sure there are things I've either forgotten, or they've successfully hidden from me.

The builder has agreed to cover my rate lock extension penalties, and I believe I'm getting a good deal considering the overall challenges of the 2021-2022 market. This was not meant to be a dream home, but a necessity that I purchased because of a growing family and the need for two home offices. The final product will be adequate, but I have low confidence in the competence and honesty of the construction manager and the contractors that were hired. The construction manager(s), especially the first two, missed opportunities to build trust by failing to meet literally any estimated time frames. At this point, trust cannot be restored, even if we successfully close on the estimated date. I'm not holding my breath, and I'll believe it when I see it.

Do not expect Pulte to repair horrible flat paint marring, cracked tile, dried caulking, or any cosmetic blemishes on walls & ceilings! Paint on the walls is horrible, cheap sprayed on flat paint. The slightest bumps will mar the walls. Be prepared to pay a paint professional to paint your entire house. Best to have it done BEFORE moving in. Also Pulte installs a fan/hood above the gas stove with no exterior ventilation. Cooks beware! All the smoke & fumes just circulate in the kitchen. The fan filter traps some of it but not good ventilation as an exterior vent!

I had to call in a professional plumbing service to start to repair. They have chiseled down over a foot into the concrete pier and the pipes are so badly damaged from the builders trying to make the shower pan fit, that was given an estimate of almost $6000.00 to correct the concealed defect. I hold you, the builder, Pulte Homes, responsible for the repair. and they told me it was past the 10 yr warranty period so they would not do anything. How could I possibly know what was concealed. They hide the poor construction and I have to pay for it.

Let's start with the cabinets. They are cardboard with thin, and I mean thin, maple inserts on the door front which wobble. That's the upgrade to maple cabinets! They did not install soft close hinges, nor did they discuss features that would cost extra. Did I say I upgraded the kitchen and the cabinets! These are cabinets Home Depot would not even sell.

The painting is embarrassing. The painters sealed dirt and sawdust, which I have to fix now. The crawl space door in the garage is sealed shut with paint. The tile they used must have been a 10-cent builder special. It scratches easily and is difficult to clean. Pulte ignored the landscape installation. There is clay in this area. Consequently, landscapers did not prepare the ground adequately for sod or other plants. Installing sod on top of a clay base does not allow for drainage. With water shortages worldwide, it's ridiculous to tell new homeowners to keep watering until they see signs of life.

The one-year inspection is a joke. I have missing screens on my windows and a door. Plus a laundry list of other items which need attention. I haven't heard a word from them. I understand not everything is going to be perfect in a new home. But at the price point of these homes, at the very least, they could have used higher quality cabinets, especially after upgrading them two times. The quality of the painting looks as though they hired teenagers with no experience. The concept of the home is lovely. Once I pay to make right everything they did wrong, it will be a beautiful home.

I purchased new construction because I didn't want to go through another rehab. It ends up I have to do that anyway. You might as well buy a fix-it upper and put what you like into your home. What Pulte has to offer in the way of upgrades is expensive garbage. If you could go out and purchase your materials and tell them to install what you bought, you would have a perfect home. That will never happen. Don't expect much from this builder. Expect to spend over $750K on poor-quality products and craftsmanship.

I will start by pointing out the paint. The painting was terrible all over the house. There was a part of the ceiling that was not painted at all. The walls all over the house had white patches because the paint was not made correctly. All window corners are made terribly bad, the plaster doesn’t have a smooth finish. Even the walls are not straight, all over the house you can see there are lines that are curved. After only a few months a lot of cracking started to show up around the house, especially around the windows. On the second floor, the carpet is not made correctly. When you walk you can feel “big bubbles” underneath it. Also, there are nails underneath the carpet that hurt our feet every time we’re walking around, especially under the threshold of the doors.

The sink of the guest bathroom has been leaking water since we first started to use it. In the master bathroom, we noticed that the tiles are coming off, they all move and make a cracking sound when we walk. Even the tiles from the shower floor are moving and look like they’re about to come out as well. There were big and ugly holes underneath both bathroom cabinets. All doors were not painted well, some had scratches and some were very damaged, even broken. One of the door frames on the first floor needs to be replaced because it’s completely broken. One of the kitchen cabinets is also broken on the inside and needs to be replaced. The backyard door is also damaged and even if they tried to fix it, it’s still broken and needs to be replaced. They sent us the new cabinet and we’ve been waiting for more than a month and still, nobody shows up to put it. The corner of the stair ledge is also damaged and needs to be replaced.

Even the garage door frame is broken and looks like it will break very soon. We are also missing towel holders in both bathrooms on the second floor. We didn’t even have a dishwasher holder, we had to wait for it for 5 months. I have been writing emails from January until now. I always get an answer-back, but they never do something about fixing the house. They always say that they will send people to get everything done soon, but nobody is coming to fix anything.

Eventually, I hired outside plumbing companies, several times. The plumbing companies I hired found that the plumbing attachments were connected backwards to the sewer drain lines. Which causes the raw sewage to flow backwards into the master bathroom bathtub, shower, and toilet, instead of forwards to the outside public, sewer lines. A backfall in the master bathroom was confirmed. The raw sewage whole house, back-ups continued.

In 2020, I had the plumbers I had originally hired to camera the sewer line again. At this time another backfall was found behind the supporting wall which runs along side the dinning/living area. This backfall run for approx. 7 feet and holds approx 1-1/2 inches of water. Pulte Vice President of Construction, Patrick Witzigman was present. He viewed the backfall and the drain line attachments. He offered me $17000.00 to have the work done myself. The estimate to I have received is only for breaking of the concrete that the line is encased in, is over $150,000. Pulte has refused to acknowledge they are responsible for the flawed sewer line even though their original plumbers, Northwest Plumbing, lied, not once but twice. And Pulte, admitted that I had been refused any warranty work because of the lies, Pulte plumbers told.

Then when the Latent Defects were found by the plumbers, I hired in 2018 and 2020, Pulte refused to do anything because they do not know what a Latent Construction Defect is and the stature of limitations does not begin to run until the defect is found. I have all the emails and photos to prove everything I have said and I am happy to share with anyone who would like to read about the raw sewage back-ups, raw sewage in bathtub, shower, etc., sewer flies, sewer gas, etc.. M. Linda **

Extra credit: It has been six months since closing, and our yard is still covered in garbage, gutters still hang off the roof, and there is no sod, leveling, cleanup, sod, or weeding on the property. Other properties in the community, which were still empty lots during our closing, have been almost entirely completed compared to our property. This would not have been better by using their mortgage company– actually, they would have been paid the full amount for everything, instead of having some held back in escrow until the work is completed.

1. The banisters on the balcony were not bolted to the walls, they were only bolted to the floor. This is a major safety hazard in our opinion. Several of my neighbors have reported this safety issue as well.

2. They do not use primer to paint their interiors and my neighbor suspects the white paint is watered down. Any small brush against the wall (even if you nudge it with your shoulder) leads to the white paint coming off in streaks revealing a dark gray coat underneath, which is likely the color of the sheet rock/dry wall. This would not happen if you used a coat of primer.

3. The two bathrooms' GFI's are wired together so when you trip one with the hair dryer all the outlets are tripped in both bathrooms. I am not an electrician but even my 100 year old home in Rochester had separate lines and breakers for the bathrooms.

4. The rooms have individual thermostats and no centralized thermostat, there is no way to connect a Nest or EcoBee if you are energy conscious.

5. Some of the outlets were faulty, I counted 3.

We talked to the Pulte foreman and onsite managers, all of whom told us that they will not fix these issues, even the banister safety issue; despite being 2 months into the 1 year warranty on the brand new townhouse. We had to pay for all the repairs ourselves. For anyone interested in these homes, we advise you to find a very thorough inspector (ours was obviously not) and go through the home with a fine comb because Pulte will not repair anything after you have paid for it.

A few of our my neighbors have discussed these issues and we agree that it is likely the result of cost cutting and cutting corners. In our combined experiences we have not seen new homes this poorly constructed, or dealt with a more irresponsible construction group. We suspect Pulte is trying to sell these homes fast before the mortgage interest rates skyrocket. I was told they have been denying requests to repair these issues because they have run out of their repair budget already on the first few townhouses they sold.

The report says or mentioned a lot of upgrades next to the code, the actual Final delivery was poorly made fixtures and cabinets which were poorly designed.. Make sure sales gives you a detailed report in plain English of what you’re purchasing and shows you what you’re actually purchasing. Every day was be like Christmas. As the home was built we got to see what they called an upgrade was actually cheap substandard products. We are still dealing with property that was not graded or leveled for drainage. The sides of our home as well as the backyard is a swamp land that grows mold. I’ve never seen a water meter box fill up with water when there is no leak from the actual water meter, my neighbors just run their sprinkler system.

After you close on your home you can just about forget that there was a punch list because construction is unresponsive and uncooperative with unreasonable resolutions. They know once they’ve got that $10,000 that you are not gonna to break your earnest money contract when you see their poor construction and workmanship. Once you’ve closed now you’re behind the eight ball. I don’t recommend Pulte, But I’m certain that’s obvious by this review. Since closing we have found there is a huge drainage problem in our backyard is a swamp. Pulte does not Vet its contractors. As far as I can tell the company they are using to make the repairs does not even have a license or insurance.

Our 'Celebration Day', which is supposed to be the day you walk through your finished house was not a finished house walk through. They were still finishing the house then and well into the week after we took possession - shutters, corbels, paint and patch, carpet tack downs, etc. We are still waiting on a replacement cabinet that they have ordered and delivered an incorrect part for three times. A BIG issue is the landscaping, which we didn't get installed until 18 weeks later. We knew of the seasonal delay but did NOT know we would have zero input into the landscaping on our property. They offer 'packages' with no options or input from the homeowner. All discretion is left to whatever third party landscaper they choose and the plants they want to give you.

I had to fight and get the boss of my field manager involved to remove the plants that were toxic to my dog and ones I was highly allergic to. They removed them, gave them back to the landscaper, offered no additional remedy or refund though we had spent many thousands on this landscaping. They also were false about what our village and HOA required, which we discovered by contacting those parties on our own.

You will also find that getting any warranty work is extremely difficult. At this point, we have already been through 2 warranty managers and the current one doesn't even know how to interpret warranty details. She has threatened to mark us void of our warranty twice, which we resolved through her management. They apologized for her lack of knowledge. Overall, this is not a bad home in quality of the build. You just have to ask everything in great detail and push them very hard for any communication. Remember, this is YOUR home and just their JOB. Know what is important to you and push for it. Also, retain your own legal counsel as a stand-by and to monitor the process on your behalf.

I am a single woman and almost every contractor including the warranty person has made comments about how women cannot fix/install/work on a house. 2 years after moving in my hardwood floors are coming apart in multiple areas. I attribute this to poor installation. There is a long crack in my foundation but it is not big enough to fix. Yet, with the flooring issue and my cabinets have come off the wall, I feel maybe this crack is the root cause. Pulte is refusing to do anything.

One of the shower pans has had a crack in it since I moved in. This apparently got lost as so many larger issues had to be resolved, replaced damaged furnace, hood stove, stairs, long list. At 1 year warranty they said they would fix it, still not fixed. When I reached back out to warranty they are now saying the homeowner damaged it and refusing to have it fixed. It is disappointing to build a large home with a company and get this kind of treatment. I do not recommend building a house with Pulte and I will never again.

Finally, at about 11 months after move in, we had an inspection before the 1-year period. Our inspection came back longer than what we had received on a house built in 1913. Worse, every time we tried to get something fixed, we had to fight for it and waste time and take days off work for multiple return trips. At least 3 of the problems were code compliance issues (HVAC return vent too close to the furnace, HVAC exhaust and intake too close together, and attic insulation below code levels). And we had 2 different service techs, from different companies, tell us that the original install had not been done properly by their own people. In summary: We have no trust in Pulte's quality control or ability to build a home worth living in.

I filed a repair ticket with Pulte and received a call back from Bill, when I explained the issue had a snarky attitude with me with not remorse and told me all my issues were out of warranty. This is highly frustrating as a new homeowner, and now I understand why their warranties are short. When we moved in, we also had a few bushes die which were only covered for 30 days, this is absolutely ridiculous as that's not enough time, especially to inspect the home for any flaws mentioned above.

The only reason why we bought a Pulte home was because we love their floor plans, but their customer service and the people who build them are horrible and do really bad work. We've had other issues were there were wrong screws used, outlets painted over, and some parts of the house not even painted. I'd like to speak within someone at Pulte about these issues and have the plumbing issues repaired, as well as address the cabinet issue.

The refrigerator is a cheap version of the worst refrigerator made in China, the ice maker works ok but ice gets stuck in the chute and when it doesn't get stuck half goes to the glass and the other half to the floor. Poor design and we are stuck with it. Tried to buy an LG from Costco but it won't go through the door so again we are stuck with this small refrigerator with no room for groceries for two people. Stovetop is also cheap, only looks good the day we got the house, one of the burners would go off when turned to low with gas still flowing.

Grates look 10 years old but must admit we cook every day. Oven will not calibrate and it is not accurate so we have learned to set everything 10 degrees higher to make up for the variance. Dishwasher had issues as well, unless you run it for 3 hours the shorter settings always have dishes or utensils still soiled. Warranties have expired after one year so it is now time to replace almost everything if we want decent appliances. Very disappointed but I blame Pulte for buying cheap.

Mind you, we had a lease on a rental house that we had already told them we were leaving, movers already set up and utilities and stuff for the move....One week before the closing these people just like that denied the loan....I called them out as that was monkey business because I am 10000% sure they denied it because the house appraisal was wayyyy lower than what these people are asking for those new construction homes....So my sincere advice is.....do not use pulte mortgage...I am sure this has happened to many people just like they did to us.

Pulte sent out a general maid who wasn’t even allowed to touch our personal belongings. They wiped the counters and blinds, and after a month cleaned the ducts and had the same company come vacuum with a typical vacuum, but this didn’t make it close to livable. We hired an industrial hygienist who suggested a disaster relief company was needed. We have been displaced for almost 5 weeks now with no help from Pulte. We are left paying so far over $10,000. Pulte just doesn’t want to do the right thing. They have insurance, use it! Such an awful company! Bad rep for a reason. Never again.

One of the neighbors that closed on his house told me that he had to install solar screens on their back windows, so that the rocks would just bounce off, instead of busting out the windows. This caused a VERY HUGE concern for my family, as the window they busted out was the window to the master retreat, which will be used as our nursery. Can you imagine what could have happened to a newborn in a bassinet if this happens again? It could be fatal! We explained our concerned and asked to cancel our contract and receive our full earnest money back, but were denied!!! How is fear of the safety of your family not a legit reason to cancel your contract without penalty? Kind in mind, this home was a spec built, so that means Pulte picked out all the options, so once again we should be able to get our $16,900 deposit since we didn’t make any design studio options.

As of right now, Pulte is holding me hostage! They will not let me cancel the purchase without them retaining my deposit. I have sent multiple pictures as proof that this is on on-going problem with people vandalizing the homes and explained my concern even to the General Sales Manager. However, they have no regard to human life or for anyone’s safety for that matter. All they care about is selling homes and taking people’s hard earned money. I have been polite this whole time, but now have no other option but to ligate.

THAT IS JUST HALF the issues. Besides the on-going vandalism. Pulte does a horrible job building homes. They cut major corners and use the cheapest materials possible! I have included pictures in this review so that you can see. When my family and I would come visit the house during construction, we would see workers kids working on the house. Our house was going to cost us $670,000 and I couldn’t believe that they put in the cheapest carpet, padding and toilets. Nothing in the house matches. They put in the cheapest chrome faucets with black cabinet pulls and brushed nickel door handles. The kitchen island is being held up by shims, since they cut the island uneven. (SEE PICS)

During the frequent visits during the construction phase, we caught a man peeing in a bottle in the master bedroom closet! I took pictures and shared them with our sales consultant. We found multiple pee bottles in the home. PLEASE AVOID THIS BUILDER AT ALL COST!!! There are plenty of other Builder’s in the Vegas.

The bricks were falling off I had to caulk them myself. I have seen possible foundation issue which I will have the city check on. A/C and heat distribution around the house is uneven. The only positive is the location and generous room sizes. We have come to terms we will gradually rebuild everything since we love the location and neighbors we have. They have great PROSPER ISD schools for our kids.

The garage door has one spring which a garage repair man has come and said to support the weight of the door and every day use it needs two springs. The garage shakes violently as a result. The stair railings came off the wall. The master shower is leaking water due to a missing part on the door that has still not been fixed. The cupboards are coming off the hinges in the kitchen. Lights have burnt out that they said should last 10 to 15 years! And you can't just change the bulb. The whole light needs to be replaced. The cupboards in the kitchen are not even accessible due to the fact that Pulte does not put any knobs on the cabinets.

Our AC unit has gone out twice in three weeks and we are currently sitting with no AC. Called the emergency warranty last night at 10pm and got a call at 8am asking if anyone had called us through the night. When I replied no, the man said he would have someone call me back. No one from Pulte has reached back out and I have left several messages this morning to try and speak to someone. The AC people called and may or may not be able to fit us in in the next two days.

When the warranty guy from Pulte came about two weeks ago I explained when the house was being built there were times we would come in and find beer cans laying around and the guys smelled like **. His reply was shocking. He said there was nothing they could do about the beer, if the guys wanted to drink after work they could but Pulte does not condone smoking illegal substances while on the job! I said I have a huge problem with contractors using my home as their after hours drinking spot, and I am not convinced they weren't doing it while working as the craftsmanship in this home is so poor. It would make sense. They were drunk!

Overall the craftsmanship of this home is terrible, and Pulte just keeps telling us they lost money on the sale of our home. Honestly, we could care less we paid for a new build and got a poor product. Even if you lost money you should still take pride in the work and deliver a quality product. They failed to do so. I would not waste time or money on purchasing from Pulte Homes. We sincerely regret our purchase and will be working to move out of here as fast as possible!

And there is no flexibility, they will tell you to call Division 16 Electric and work it out with them, but their hours, according to their message, are about as useless. 0730 - 330 plus they never returned 3 messages left over a week's time. Speaking of... I've also left phone messages with Pulte (3) and email messages (several) with one of their field personnel, Angel, with no response at all from Pulte Warranty Office, an occasional reply to some of several questions from Angel (after you talk to his boss). Just had to let others know, it doesn't seem like it's much of a warranty if you're not reasonably responding.

Home inspection was done and there were many issues with the house. Got the house inspected again at given time by Builder but inspection came out almost the same. So basically no issues were fixed that came in Inspection Report. I asked #pultehomes if we need to postpone the closing due to house will not be done via email. #Pultehomes told us that it will be done by time inspector will arrive here. But nothing was done. Paid inspector again. I have both inspection reports on file. So I asked Pulte homes (Builder) again if we need to postpone the closing. He said everything will be done before closing tomorrow morning. So we came next day before closing for final walkthrough and everything was as is (still no work done). Only one guys was working on master bathroom bathtub.

Builder start making excuses that my guys got late last night so they are on the way and they should be here any minute and it will be done by the time you will be back from closing. So came back after 4-5 hours and saw house as-is, dirty with paint spots on floor and door handles, Switches and sockets not aligned, Sump pump pit with mud and trash, basement beams with mud on, a hole by the basement beam to the garage and all the other issues in the inspection report and the guy working on bathtub left the work in the middle before we came from closing and never came back. So we called Builder. Now it’s been a month and struggle still continues to get the house done since then. House should have been finished before closing. Builders shouldn’t force buyers to close on a house with false promises if house is not 100% complete.

When asked sales person to get me the contact for upper management. Her answer was that she doesn’t want to give contact information because she doesn’t feel like upper management should be involved and she is not authorized to give upper management phone # to a Realtor, Seriously! Builder built 6ft wall separating side yard from back yard with no access and saying that this is total normal. BUYERS, Make sure your house is completed before you close. DO NOT close on house if not at 100% completion. Waiting few days is better than struggling.

I discovered that our home – for the extra money – only has a 2.5 ton A/C system, while several identical and smaller homes have a 3 ton system. Speaking to those homeowners, their A/C system works fine. When asking Pulte for an explanation when they advertise an “appropriately sized to deliver outstanding efficiency” for their HVAC systems they showed us a basement only calculation to try to justify the 2.5 ton A/C system.

Two independent contractors have been here both telling me that our system is wrongly designed in several ways. One of them did a professional analysis for each room of the home resulting in a 20 page report telling us the home needs a 3.5 ton A/C system. Pulte’s last comment to us stated “It sounds like the equipment is performing in accordance with our warranty and industry standards”. So it is more than obvious to us that Pulte do not stand behind their advertised information and have no intentions in correcting the problem we are faced with. Several emails and non-returned phone calls to Pulte people is where we stand with no solution in sight. I would not recommend a Pulte home if you want comfort in the summertime. Beware!

The biggest issue I reported was visible seams on the ceiling. I tried to work with the Pulte team on getting the ceiling issue resolved; however, after two months and five Pulte people later, I was told, “there isn’t anything further we can do.” I’ve been given a myriad of excuses why the seams are visible; here are some of the more comical ones were, “well, your house is set East to West, so you’ll see the seams,” “they aren’t seams; they are shadows,” “gravity pulls on the wet drywall mud so you’ll never have a seamless ceiling.”

In addition to the visible seams, the other topic that got under my skin was the Pulte team talking to me like I have zero knowledge about the home building process and that I should accept defects. Just today, I was told, “I have twenty years in construction, and visible “shadows” (seams) are very common.” In reviewing this entire process, I’ve realized that Pulte doesn’t care about the homeowner. It’s a turn business. Sign the contract, and they are done with you. Honestly, I cannot say one positive thing about purchasing new construction from Pulte.

First Mislead; At the time of closing, I was denied for one of the properties and approved for the other. I requested my money to be transferred from the property that I was denied for to the one I was approved. I was told the builder will keep 50% of the money which I was told before that I will be able to refunded the amount if Pulte mortgage declined to give me the loan. They kept blaming each other as it is the fault of the Pulte mortgage and/or it is the fault of the builder. In the end the sales rep mislead me at the time I was signing for the property and paying the initial amount to reserve the property.

Second mislead; They called me a month before the property was completed and scheduled a final walk-through and 3 days after for the closing. For a whole month the Pulte Mortgage have been asking me for documents and income and I submitted everything they asked for. After I signed for those dates I was told if there is a delay in closing from my side I will pay $250 for every day. The closing day came and passed and now they want me to pay for the delay on top of what I have lost before already. I was told by the Mortgage company that the delay is from the underwriting. So now I am getting different people from different departments (all under the Pulte umbrella) who do not communicate with each other at all, put the blame on each other and the result is the customer is being penalized for all their mistakes.

I asked all of the reps to have any of the decision making people call me (the customer) and no one cared to call me until today. The sales reps are either not knowledgeable or they give the customer what they want to hear to get them to buy and hide other things. They will blame you that you signed a paper for it. So my advice to you, do not trust what you hear from the Pulte employees and reps and make sure to read between the lines or get a lawyer to read every single paper they will send you before signing. they cannot be trusted even if you ask specific questions and you get a lie not the true answer.

Well then we got home that day. Things change. We were then told we had to go up to the property and sign up on the list then after we did we could not leave till they called us, and that we should arrive as early as possible. We would have to stay in our vehicle. There were no bathroom facilities for us to use and we would of had to stay in our car for hours in the freezing cold. It's 19 degrees out today, this is not how you treat people. So if you want to be treated like you are worthless and they tell you what to do like you worked for them then this is you builder. I believe They forgot that you are the one with the money not them.

1. Tile work in the master shower is subpar. The tiles do not line up and some tiles stick out further than other tiles.

2. Several doors do no close including the front door and garage door. We are unable to use the front door as it must be locked or it will blow open. We have contacted Pulte to fix these problems (over 2 months ago). Pulte advised us that due to Covid, they are not going to repair the defects. Meanwhile, my brother drove past the home while we were on vacation and noticed our front door was wide open.

3. NEW BIG PROBLEM - We paid to have the basement plumbed for a bathroom. The Contractor today opened the black box for the drain and realized that Pulte had poured concrete into the drain. The bathroom drain was covered by a black box. We have reached out to Pulte to fix this defect, today.

4. I presume this is to be expected, but there are two long cracks in the ceiling and one in a wall. We just followed the required steps for these cracks to be corrected.

I am concerned Pulte will give us an excuse as to fixing the cracks or removing the concrete from the drain in the basement. If possible, I will update this review to let you know if they fix the defects or give us an excuse. It appears as if Covid only affects their workers when they need to fix defects on sold homes but not building new homes.

I had 33 items I reported on survey that needed attention after closing. Very few were addressed, when painter came in to do touch ups, he dripped paint and never cleaned it. I was told I could clean it. Electrical problem, power to refrigerator kept going off. Landscaping was put in over debris, when asked to clear debris 1st, was told "not my job", also wiring was installed alongside water lines for sprinkler system. Found contract employee asleep in house, prior to closing. We were told we would close Feb 17, house was a month away from so called completion and closing. Horrible new home experience. I would never recommend Pulte to anyone. We had asked for our money back and was totally ignored.

Total lack of communication between powers that be, salesforce, field managers, contractors and buyers. We were told we would get updates every two weeks, we received one in 6 months. We were never told of theft that happened, delaying installation of cabinets, nor of the destruction of property (broken windows). Contractors and their employees were for the most part unskilled, most do not speak English. Our field manager told us the company used the "cheapest paint" and builder grade roofing. Exterior walls were 16" centers, all interior were 24". Sales representative only contacted us when money was due, we had to contact him if we wanted information. We were told people wanted to live in Sun City so badly they were willing to accept substandard product. Lack of pride up and down chain of command on the quality of end product.

After being unable to get anywhere with the representative or her manager we immediately backed out and moved on to a better builder. We are attempting to recover our deposit now which Pulte seems willing to do but they honestly don't have a choice since they have voided our agreement. We moved on to a better builder that includes 90%+ of the upgrades we had selected by default which puts us at a similar price point for a much much nicer home. In other words, don't be swayed by their low prices unless you want to buy a base level home with nothing nice.

Pulte Homes is an awful company and I will be sure to let anyone who wants to know what they can expect when you work with a company like Pulte. Worst of all? There's nothing I can do about it because Pulte is a big company and I am just 1 person. But hey those guys made a few bucks off of us right? All in the name of profits. I wouldn't be able to sleep at night if I did this to a family but something tells me nobody at Pulte has lost any sleep over us. I know I can't do much I suppose but I will share my experience with as many people as I can so they can avoid making the same mistake we made in building with Pulte.

The Pulte Mortgage loan officer told me that Pulte has to jack up their interest rates, charge outrageous fees, and offer harsh terms so they can recoup the $10,000 incentive (and more) over the 30 years of the loan. Even worse, I was told that I had to show them "evidence" that I was receiving better offers from other lenders. When I showed them loan estimates from 2 other lenders, they said it the loan fee sheets "weren't good enough" and they refused to match the terms as promised. The goal post kept moving, no matter what I did to follow their instructions. I recommend to anyone out there, please save yourself the heartache and your $10,000 deposit by staying away from this scam. They are banking on the fact that you will be too far into the contract and too attached to the home to fight back. They should be ashamed of themselves for scamming people this way.

It takes 6 weeks to repair gates when they fall victim to a rainstorm... Really! Lack of interest by Board to resolve issues other than selling new homes, which have had an abundance of poor construction issues. Difficult to get things done without a fight and just general lack of concern to the homeowners. Always an excuse for not doing what we pay for.

Frames around certain mirrors in the home are coming apart because they were not secured. Chandelier is falling from the ceiling, again because it was not structurally reliable. Yet the response from rduwarranty@pulte.com was the warranty on your home has expired and basically there is nothing more we can do. I've also tried to contact the city of raleigh building code department at 919 996 2445. Left a voice mail and no one returned the call.

Less than 3 yr old driveway looks horrible with bunch of holes where gravels got loosen up from concrete and concrete surface turns flaky and crumbs and it is spreading. It is not a good quality of concrete they poured and I will be surprised if they even used wire mesh/rebar when they working on it. I Submitted pictures and response I got was quote "our concrete contractor said there must have been some kind of acid or engine coolant or engine oil dropped!!" Yeah,I am sure if they will stand up for their poor skill and willing to do free work? Who are you kidding? First I do not have a car that leaks oil and I have not worked on a car out on the drive way. Matter of fact my driveway is levelled, so I cannot physically jack up a car!!!

Rest assured, Properly installed concrete should last for very long time. It is common sense. You do not have to be engineer to figure that out. Heck, driveway at my previous house that was built in 1979 looks better than this minus cracking from being 4 decades old. I wish I tried to look up reviews before I bought this house expecting that it was on the market for few months and someone shortly lived in. Pulte!! I really advice whom you subcontract your work to and hope this is not something you want to have reputation of who you really are.

Then I got an email meant to go to someone else. Then a call saying my ratios are off with numbers that don't even exist. Now I'm hearing horror stories from friends dealing with the same company about missed paperwork...missed dates, etc & when I ask my salesperson about it he says quote, "Let's just say I'm not unhappy when some people don't get into the home they want." Enough already. Stay away at all costs 'cause there's plenty of local people willing to help you that you can reach at a moment's notice. This place is epic bad.

We used Pulte Mortgage and all was good until almost 2 months into the process when after trying over and over to talk to our lender she calls out of the blue and says we now do not qualify due to something in our 2019 taxes. Almost a month before we were approved through underwriting with conditions. Those taxes were uploaded to their storage site 3 days before our 30 day lending deadline. So you would think they would return our earnest money since in essence, they were negligent and did not notify us promptly. Had they done that, we would have cancelled and they would have had to return our earnest money.

So now, because of their negligence and mistakes they are refusing to return our money. I have tried being nice and not so nice but nothing works since they just do not care. I realize we are in the right, but the bottom line is they are so big with powerful lawyers that you can try and fight them for your money but good luck. All this happening right in the middle of COVID 19 and they still do not care. Of course that is just my opinion and I am sticking to it. Pulte Mortgage now just ignores my emails, and phone calls. We have proof of the date of the disqualifying document with a picture of it sitting in their online storage area with a date stamp beside it. We have even sent emails to the CEO with no replies. Not even one. Run the other way because you will not win.

Quality of finishes was sub-par to say the least. It took a crew of 3 a whole day to fix finished and still have issues. No pride in work being done and no training. I caught them putting second coat of paint on wall 20 minutes after the first coat was applied. I picked up the can of paint to show the builder that redcoat time was 4 hours. I was told too late, already done. Even after they left, I am finding areas they started to fix and forgot about it. I have wood filler on moldings waiting to be sanded and painted. I guess they’ll stay like that until I do it myself.

Landscaping was included. The sod was put down in 3 stages. As they had leftovers from another job, they would throw it down on our property. They finally completed it but put it down before sprinkler system went in. Now they had to rip it up and install that. Sod is now a mess. This is the third house I have built. By far, the most expensive and also worst quality. I would avoid them at all costs. Worst experience of my life.

My basement wall prior to my signing was as crooked as FORREST GUMP'S spinal cord... they did redo. After much discussion with of course. My 11 month inspection was a joke, because the minor issues they took care of, such as touch up paint, caulking and removing and stretching out some carpet areas where the floorboards popping now the whole entire upstairs pops throughout the upper level.

However, in my kitchen between the stove and the island where the sink is located the floor is so spongy, you feel like you’re walking on a trampoline. I have contacted the company representatives as far as the foreman involved who is no longer with that portion of the company. I have contacted their inspector. I’ve contacted his boss. I’ve said that I was going to go on the local news and still nothing! Out of the 30 homes in this community I know about half of the homeowners and each and every one of them have some type of complaint and many regrets that they bought a PULTE home. During my outside inspection of the 11th month I told the guy that my roof was sagging. He told me not to worry about it unless it collapsed. Duh.!!?

I mean I could go on and on and on. Last night we had a meeting at our annual board meeting and a lot of these issues were brought up so I found out that one guy had gone online as I’m doing now and made a bunch of complaints about his home's condition, and believe it or not they’re going to come out and repaint his house. I have asked that my house be repainted. I have submitted picture on top of picture and I was told by someone that he would do everything he could to see to it that it got painted because during the signing over of the home we all noticed missing paint from the outside of the home now but it is been over a year since we have been here.

The caulking has separated from the hardy boards. The boards are flapping during a good wind gust. I have a big chunk of concrete missing from my footing. None of my windows were plum. I went to Lowe’s about 15 times trying to get the window blinds to fit correctly because at the top and at the bottom of each and every one of my windows measured about the same but in the middle they bowed out, so I had a heckuva time getting that corrected. And with their mortgage company I bet we submitted the same paperwork every two weeks to a month during the build process. They kept asking for the same documents over and over and over and over.

But what really gets me about all of these companies and places of business everybody wants you to submit a survey at the completion of a purchase or doing business and my thought is if they did a good job to begin with you would need an extra warranty I’ll be concerned about a survey because you would have a satisfaction in knowing that you did a good job and the survey rating should be four or five star but not with this company so maybe one of their elite persons that look at these reviews Will tell those in charge. Maybe they’ll get to my house now and do what was promised to me back in August of last year.

My realtor even called the corporate office and they said that not only can we not get the seven day grace period for the inspection, and hold them accountable for whatever we find, they also said that they don’t match And honor whatever the appraisal ended up being. And that led me to this Consumer Affairs page. I looked at all of these comments and I quickly understood that this was not an anomaly. If you deal with Pulte, you’re going to sign up for a very lengthy years long process of terrible customer service and poor quality. Be careful y’all.