Pulte Homes Reviews

After multiple emails I finally convinced her that the repair had already been agreed upon and that it needed to be completed. I also had all of my shrubs die due to cold spell during the winter and was told that their warranty did not cover landscape and the customer care manager sent me a link to their warranty book. It is true that it states landscape is not covered but it is poor customer experience to hide behind warranties and not replace something that did not even make it for 6 months.

My real beef with Pulte is matters of health and unethical behavior. 1) There was sand in my water pipes, to such an extent that it ruined my shower valve, kitchen faucet and refrigerator valve and filter. My ice cubes were brown. I also had major surgery soon after I moved in and had surgical drains. The shower water was slimy, and I could not figure out why. It took Pulte 4 months to correct this problem. 2) There is STILL sand and soot coming onto my kitchen range through the hood. I cannot cook when this happens, Pulte sent their vendor 4 times and never fixed the problem. They refuse now and say I am past my warranty period, even though the requests were made before the expiration.

3) The brown facia on the exterior of my house is spotted with grey. I was told since there was a lot of rain around the time I moved in, this is considered an "Act of God" and they won't repaint. The rain was AFTER my inspection. 4) Pulte put many disclaimers in the closing documents: one of which - the area was in a wind tunnel and the sandstorms could cause property and personal harm. It is too bad they didn't have the real estate salespeople disclose this during the purchase process. One would have had time to consider the risk. BUYER BEWARE.

Now Pulte mortgage didn’t tell Pulte insurance that the loan was paid and the insurance got dropped because we never got a bill as the money was escrowed. We were out of a Major appliance for about 8 months during Covid, on a new build. When I asked if there was something we could borrow, the Pulte was rude and told not to call him late on a Friday. I called him immediately after appliance repaired had come out and told me the circuit board was out and it would be months. We bought a new appliance and never got any help from Pulte.

This is company is all about selling homes. Once they have your money, it seems they are done with you. The community was almost built out and ready to let the homeowners have seats on the board. Now they have bought new land and it will be a few more years before we have input on anything, as we have no seat on the board. These are Poor quality homes, but we love the community, so it was worth it to us.

Three months later, we discovered that another SC changed the orientation of the house being built next door, putting the two Lanais facing each other without any privacy. This was done for his personal benefit, unjust enrichment and without written approval from the buyer. When we confronted our SC with the evidence, she and the other buyer's SC, in concert, assured us this was not the case. Several weeks later while visiting the property, we were astonished to find the slab for our neighbor's house had been poured incorrectly. Going back to the sales office, our SC was not available, only to find out the next day, she had been transferred to another Pulte community.

Next when meeting with the Sales Manager, it was agreed that Pulte would cancel the first house (House A) and rewrite the HPA for a second house (House B) on a different lot. Pulte also threw in $20,000 in additional upgrades on House B to sweeten the deal. (Pulte made an additional $53,000 profit on House A to a subsequent buyer, hitting a home run for themselves). The new HPA was signed in November 2021. Again, what could go wrong? What did go wrong was the process was again started from the beginning, extending out its completion and closing until late October 2022. And during the delay, the real estate market contracted leaving us unable to sell our current home.

Subsequently, we were able to find a buyer for House B, with an anticipated closing in May 2023, taking a $40,000 loss. The one positive taken from this mess is that our buyer is getting a Pulte Home with all the many build quality defects remedied. One could argue that we agreed to the replacement and it's on us. However, with compelling evidence of Pulte's employee changing our first neighbor's contract for his personal benefit, none of this would have occurred, and he is still employed by Pulte.

Two weeks ago Pulte's Northeast Division Director of Customer Care, met with me to discuss what and how this happened. In a follow up telephone call, two other managers explained that our complaint was rejected, "The decision is final, please don't bother us anymore." Not their best moment. So after two years and a $40,000 loss, if asked would I rather be bitten by a rattlesnake or buy a home from Pulte, I would take the snake bite. And so should you.

Our process started out VERY rocky as the first pieces of misinformation came with the incentives being offered for the community we were interested in, as well as the type of community (natural gas vs. electric). My parent was told by a sales consultant in writing that the community was offering $40k in incentives, however the sales consultant we were assigned told us $30k. When inquiring about the discrepancy, our SC blamed the entire situation on the other's incompetency. We should've taken the red flag right there, but we proceeded. We signed the initial agreement and then determined that it was a natural gas community. They proceeded to ensure us that this was a cheaper/safer option however upon further research it was not.

The next debacle came with the SC improperly selecting the structural options within their system. We had selected a 3-car garage w/ service door and to convert the tandem garage into a flex room ($4,800 total). After "submission", they came back and said the structural form was incorrect and there would be an additional $4,100, in addition to the service door not being an option with the 3-car garage. Immediately annoyed and refused to pay for THEIR INCOMPETENCE. After a few back and forth emails, they agreed to a credit and we had already paid the 1st portion of the deposit, so we proceeded.

The design studio appointment went great (best part of the entire experience), however it was a hassle getting in contact with their 3rd party security/audio provider (3rd phase) as our SC never providing the structural plans to them (Note - completing all design phases in the specified timeframe was required to stay in good standing eligibility for the $30k incentive). After 4 change orders, we finally had the design finalized. Then absolutely NOTHING...crickets. We were aware that when we signed the initial agreement, it would take about 2 months for permitting. We were 3 months from there and hadn't even so much heard a peep from the superintendent/SC to discuss pre-construction meeting. I decided to reach out only for them to say there's a backlog and it'll be a couple weeks. Then silence again...we would drive over to the community a couple times a week to do our due diligence.

We could not shake the eerie feelings and the constant incoming negative reviews, so we decided to terminate the agreement. The SC tried to convince us to utilize it as an investment property ($550k+ home) and when we refused and stated that's not even an option as stated within the contract (primary residence) nor the expected financing, the SC told us we would not be getting our deposit back. Their reasoning was that because we had a pre-approval with their preferred lender (even though we were not required to use them, nor did we plan to), that made it a hard-binding non-refundable deposit.

We reached out to our legal team, who reviewed the contract and stated it was the most predatory agreement they had seen to date, and that there was definitely contract language to ensure buyers never get their deposit back. Our only option was to eat the $10k loss or to take the house to the appraisal phase and hope it didn't appraise at the proper value.

We decided to just eat the loss...and I'm glad we did. If this is how the process was going before they even laid the slab, imagine the hassle of their building incompetence and needing independent inspectors (another bs addendum restriction for another time). I would stay FAR away from this company and their affiliated mortgage company.

So you finally select your perfect house; ready for them to build it. Nope. Sorry, doesn’t work that easy. Time for flooring to go in, and suddenly the manufacturer no longer makes that color or in that size a year later and you have to go back into the design center and select a new floor. Second floor chosen, and a month later when they are ready to install, Pulte can’t order enough tile, so we have to come in and select a third floor. And the fun keeps going. A move in date for spring turned into end of summer. The worst problem is lack of communication. When you do talk to someone, they refuse to take responsibility or give a straight answer.

But the building process pales in comparison. The absolute worst is PULTE MORTGAGE. The person that handled our mortgage had absolutely no problem with making promises that were never kept (my mother said that’s called lying), refusing to return our calls, or follow up on details in any semblance of a timely manner. Pulte Mortgage ended up costing us thousands of dollars in extra mortgage fees and monthly payments due to their laziness, and their employee incompetence. Do yourself a favor and find your own outside financing. Life will be easier.

So the house was finally finished and we moved in, and they give you a fifty page warranty on the house which basically boils down to: ‘Pulte will come back to your house one time (after you wait an appropriate length of time to fit their schedule of higher priorities since they have your money already) to maybe fix some things that went wrong in the first year.’ Warning! Don’t open your windows and leave them open for any length of time, according to one of Pulte’s supervisor this causes interior wall cracking of a severe nature because the house has to ‘breath’. But every moron should know that windows are to be looked through and never opened (same with any exterior doors), and since it’s “common knowledge” it’s not something that Pulte readily repairs without a fight and negotiation.

The last couple of days they have had to rip out drywall from the furnace room, pantry, toilet closet, linen closet and laundry room. All because when the worker put the baseboard on in the furnace room he drove the nails through the baseboard and into the condensation pipe that resulted in a significant hole that had been leaking under the ceramic tile since before the closing. Pulte has nothing but unskilled workers that don’t take any pride in their work. No one speaks English, so you can’t even communicate with them. If you are even considering building with Pulte don’t…It will be the biggest financial mistake of your life.

Original Review: My husband and I recently closed on our new house in Stone Creek, a 55+ Community in Ocala, Florida. I am horrified by the poor workmanship from the beginning of construction to the end. No one reads the plans. We paid $266 per square foot for this mess. The first thing that happened is the kitchen window opening was bricked for a much larger window, so they had to fix that. Then they had to dig up our foundation in the kitchen area because the piping under the cement collapsed and they couldn't run the wiring through. They promised a letter from an architect certifying the floor repair has been done properly with a guarantee, and that still hasn't happened. Lots of mistakes throughout the framing process, that if my husband had not pointed them out, they would not have been fixed.

The thermostat wiring was put in the wrong area of the house and noted long before the drywall was up, but they waited months, and then after the painting was done, to pull the wire up in the attic and fish it through another wall, which of course involved making another hole in the painted walls. The electrical box for the dining room light was not centered in the room, it was about a foot off. They were told long before the drywall went up, but of course, they waited until after the ceiling was drywalled and painted to move it only to put in the wrong light box, which then had to be changed out to be able to actually hold a light fixture on it, but they had to go through the attic to finally get it fixed.

While installing the air conditioning vents in the ceiling, there were several vents that the plaster just fell off around vents when they were screwing them in. They had to replaster and did a terrible job on several of the vents and had to replaster an entire seam of plaster that cracked between the dining room and kitchen. They ordered the wrong size kitchen cabinets over the refrigerator area and damaged another cabinet which was repaired and not replaced, because they put the granite countertop in too soon. Lots of dings in the cabinetry and they never painted an entire section of the walls above the kitchen cabinets.

After closing, we began to clean what they didn't, which was everything, and we were appalled that there is paint spray and caulking on every surface in the house including the carpet in the bedrooms. It amazed us that after the floors and carpets were in, that the flooring was not covered especially with all the work that still needed to be done. After my many complaints, they finally had the workers put on booties, but that was a complete waste of time. The workers put on the booties, but then they walked outside in the mud and then back in the house again never removing the booties in the meantime. Oh, and the painters painted along the top of the tub in guest bathroom...who does that? It took me hours to scrape the paint off only to find that they didn't bother to caulk it.

The front door is not lined up properly and you can hear the wind whistling through it. They have been there twice to fix it, still not fixed. And they neglected to put fur stripping on the sliding glass doors, so the bugs are free to just walk in. The keys didn't work, it took them twice before they worked. Oh, and the "day of closing" they spilled a bucket of water in the master bathroom that ran into the master closet. We closed on Friday, February 24th and after an entire weekend of cleaning up water, I demanded the carpet be ripped up and replaced. Good thing it wasn't replaced yet because after we thought it was all dry, last night after 7 days of drying out the closet area, water is now seeping out from under the ceramic tile at the threshold of the master closet. I guess there is still water under the ceramic tile...

They say they have a customer care department, but for the life of me, I can't figure out what they look at or care about. My husband and I have decided as far as the painting that needs to be touched up throughout the entire house and all the flat surfaces such as baseboards and trim that they just painted over debris, caulking and plaster, we will make the repairs. We can only hope they have the decency to give us the paint to do so. The thought of having any of the finish workers in my home again gives me nightmares.

Josh is the boss. Never been to the site for toilets, faucets, doorways shower ramps, and windows. They refused to do it, I gave them the first check in November. House was not started. Then the second check in Dec 3, 2022, and the house was just started two weeks ago. He gave them the option to move to a new county where there will be lots available and they can do it. Then he said after the home is done. I can have it done by hiring my own. They refuse to discount the home. Before you buy from them, josh called headquarters of Atlanta which Atlanta Georgia has different rules.

Around closing time after inspection upon bringing it to the managers attention was simply told that just because the inspector points out something during the inspection does not mean they are legally bound to fix it. Communication was also not great during the construction phase. Have not lived in house yet since we are out of state residents so cannot yet comment on the build quality.

On 1/14/2023 I called Ruben **, Jr. (sales) and he said they haven’t had an inspection of the house yet, but they do use 3rd party inspectors. I asked for the county inspector contact information who came out and approved the foundation, frame, electrical, and plumbing and he said they haven’t had the frame inspected yet. He refused to give me any details of who has inspected the house this far in the building process nor would he answer questions regarding any country inspections done thus far. He instead talked with his manager (no name given) and they said they would pay for me to have my own 3rd party inspector come out and review the property and they will fix any issues found.

I told them I don’t want anything fixed/patched/treated, it’s uninhabitable and they need to start new or refund my earnest money. I told him I’m not buying a home with a severely cracked foundation, rotting frame, and black mold which is likely in the pipes by now. He said neither I nor my friends are allowed to contact him going forward, his manager will advise me of next steps if we decide to seek legal advice. These people are shady to the core and do NOT recommend.

One day I met with Pulte's warranty manager just outside of our home on the way to my work on 22nd December and I described to him the situation verbally. He replied that you have to email for a service request. On that same day I opened another Emergency service request along with an email. But very unfortunately nobody came to fix that issue. I called several times to their Emergency Contact person and even left several voicemails. They called back 2 days after I sent the email and replied that they are unable to do any work because of upcoming holidays.

From 22nd to 25th December when temperature was under minus (-16) and frigid we spent horrible time without hot water!! I was supposed to call 911 in that situation but my wife said no as it was Holiday time. On 30th December one mechanic came to fix that Boiler and he said it is totally out of order and defective. I am wondering how they installed that dummy and defective machine. We are still out of Hot water. The mechanic was supposed to install another new Boiler today but yet not!!! That's how the renowned builder works.

Two weeks later, the contractor showed up with more than 300 sq ft of flooring to redo our kitchen. I asked, why would you show up with this much flooring if there is one spot buckling? he replied, “They didn’t tell you? This unit had severe water damage before it closed.” We were not told. In fact Pulte and our builder lied directly to our face about this. Just before closing, while installing pantry shelving Pulte builders nicked the water line to our fridge. This led to an over-weekend flood of our finished first floor and standing water that soaked into the drywall, doors, and finishes.

Pulte, lifted a couple planks turned a fan on, replaced the molding to hide the soaked drywall and proceeded to close with us about 2 weeks later. The floor technician told me they had product in a warehouse for our unit because they were “waiting to hear from us”. When I discovered the wet concrete under our floor boards in July I asked them to remove all of the flooring- we found soaked concrete. We pulled the molding off, found crumbling drywall.

We lived on concrete, dusted floors with a dehumidifier until September 2021, when they finally had the material in to replace the water damaged floor. During that time, I requested compensation for the cost of our mortgage payments while living in construction. Pulte refused and said the best they could do was a $100 gift card.

I have been in conversations between our lawyers for over a year at this point. Pulte still owes us thousands from when we lived in a hotel for 10 days while they remediated the unit. They finally released the restoration images to us and turns out for the first 3 months in our brand new home, we were living with growing mold.

Pulte had NO intention of informing us of the damage THEY caused while building our home. I discovered (luckily) early on what they had done. The evidence of them trying to hide this (from ordering addition supplies to “hold just in case” specific to our unit) proves they knew there would be a claim. They were going to just pull the floor up and replace it had I not called inspection in to find the level of damage to our walls and doors. This would have left the mold growing in our walls. Almost everything on our first floor was torn out and replaced. (You can see the map of damage in the drawing)

Now, Pulte refuses to share completion of work documents and has been pressuring us into an NDA without it. We have asked for compensation for the time we lived in concrete and mold, our pay for relocation and legal fees. Pulte barely answers our lawyer and refuses to help with the future damage in equity this has on our unit (stigma damage).

I want to protect other local residents from this horrible company. If they built your house, get it checked. If you’re looking to build, do NOT go with them. They have not compensated us for the damage and TIME spent remediating this mistake, and we will continue to pursue legal action so they are held accountable.

My second advice is to be there at the construction site daily, and DO NOT believe your construction supervisor when you point out an issue and he says he will take care of it. You have to keep on them, and continually verify that it is done, or they will just try to cover up the issue -- literally! While it is hard to say to them, "Do not go on to the next phase until this is fixed," because you want your house to be done on time, but that is what you have to do. TAKE HUNDREDS OF PICTURES of every pipe, wire, wall, floor and ceiling from every angle, and at each stage of the process, so you have proof in case something breaks later.

Thirdly, do not assume that Pulte is looking out for your best interests by protecting any of the materials during construction. I could go on and on about this, but they will leave doors, molding, wall board and other materials out in the rain or in the humidity, with no protection. It will get damaged, warped, and moldy (here in the South), but they will install it anyway. You have to protect those materials yourself. Have rolls of plastic to cover up things, and take dated pictures of anything left out in the elements, even in the garage, to show proof that the item's storage was mishandled. Since workers pull off the protection, it often has to be put back on daily.

Finally, get a professional inspector. Don't let Pulte say "It isn't necessary." It absolutely is necessary! Pulte listens to inspectors (your own and from the county, who just checks safety basics). NEVER believe that Pulte's "inspectors" are looking out for your interests. They aren't. Make sure your own inspector is there to check each major stage of construction. This is critical, since the inspector knows what problems to look for, and can document the problem. Our inspector found things like missing outlets, improperly wired switches, an unfinished open vent in the attic (which would have caused us to forever cool the attic space), missing insulation, poorly aligned lights and ceiling vents, warped walls, broken tiles, etc.

So, take care. I have built four homes, and it seems like the subcontractors are getting worse as time goes on, so keep an eye on things, because Pulte won't. It will be extremely frustrating, because most of the Pulte subcontractors don't speak English (or act like they don't), so you cannot communicate with them. They come in for a couple days to do everything on their list at once, and by the time your Pulte supervisor shows up to look at the problem you have found, that crew will be off to another community, so everything will come to a standstill (sometimes for weeks) until someone on that crew can come back to fix the problem. Surely, the Pulte people themselves will do nothing to fix it. So very frustrating!

One of my final pet peeves with Pulte is that they do not keep a clean construction site. They say they do, but don't believe it. Visit some homes under construction. You will see that it is a junkyard throughout the process, and I believe that leads to mistakes and construction being done poorly. But that's just me.

Rats find their way to the house through point of entry. Hauls in the frame of the house. Pulte warranty unit is made of people use terms like "made to specifications" "not under warranty" "you left the door open" "my VP will not agree to this" or simply do not respond. I emailed the CEO of Pulte and their top 20 executives. None of them has the decency to understand how it is like to see your own kids frightened of dead rats. Kids and their mother vomit constantly. Kids cry and sleep hungry day in and day out because they are afraid the food got touched by rats.

I paid $650000.00 for a Pulte house that ended up being a nightmare investment. Warranty and customer service is part of the contract but in reality the staff in the warranty department do only what their VP ask them to do. That is to say: to screw new home owners". The AC show reading 73F in some parts of the house and 85F in other areas. Technicians visited the house tell me they know exactly how to fix the AC air flow- their management along with Pulte customer service don't want fix anything.

There is absolutely no excuse for doing things right the first time, but Pulte's philosophy is we don’t give a ** about quality we care about quantity, put them up as fast as possible and worry about issues later. It truly is disgusting what Pulte is claiming and then what they are actually delivering, a substandard home, lousy building, cheap materials, lack of empathy and truly horrendous customer service. Pulte you should ashamed of yourself as an organization and the product you put out.

We are 14 months into the process. The company built the wrong bathroom floor plan including the wrong size window frame; dented a duct and had a shoddy repair job; took two windows from the garage door months ago so that another property could close on time and then surprise, surprise, seem incapable of getting replacements; told us that a missing window had been installed and then we discovered that the wrong size window had been installed and we had to point this out, so someone somewhere was either lying or incompetent; the wrong exterior trim was installed and is taking forever to get replaced and repainted; someone just left footprints and wheel tracks in the wet concrete in the driveway; a ceiling joist was installed in the wrong spot leading to a months-long, inexplicable inability to correct the issue and install a shower drain line; and I'm sure there are things I've either forgotten, or they've successfully hidden from me.

The builder has agreed to cover my rate lock extension penalties, and I believe I'm getting a good deal considering the overall challenges of the 2021-2022 market. This was not meant to be a dream home, but a necessity that I purchased because of a growing family and the need for two home offices. The final product will be adequate, but I have low confidence in the competence and honesty of the construction manager and the contractors that were hired. The construction manager(s), especially the first two, missed opportunities to build trust by failing to meet literally any estimated time frames. At this point, trust cannot be restored, even if we successfully close on the estimated date. I'm not holding my breath, and I'll believe it when I see it.

Do not expect Pulte to repair horrible flat paint marring, cracked tile, dried caulking, or any cosmetic blemishes on walls & ceilings! Paint on the walls is horrible, cheap sprayed on flat paint. The slightest bumps will mar the walls. Be prepared to pay a paint professional to paint your entire house. Best to have it done BEFORE moving in. Also Pulte installs a fan/hood above the gas stove with no exterior ventilation. Cooks beware! All the smoke & fumes just circulate in the kitchen. The fan filter traps some of it but not good ventilation as an exterior vent!

I had to call in a professional plumbing service to start to repair. They have chiseled down over a foot into the concrete pier and the pipes are so badly damaged from the builders trying to make the shower pan fit, that was given an estimate of almost $6000.00 to correct the concealed defect. I hold you, the builder, Pulte Homes, responsible for the repair. and they told me it was past the 10 yr warranty period so they would not do anything. How could I possibly know what was concealed. They hide the poor construction and I have to pay for it.

Let's start with the cabinets. They are cardboard with thin, and I mean thin, maple inserts on the door front which wobble. That's the upgrade to maple cabinets! They did not install soft close hinges, nor did they discuss features that would cost extra. Did I say I upgraded the kitchen and the cabinets! These are cabinets Home Depot would not even sell.

The painting is embarrassing. The painters sealed dirt and sawdust, which I have to fix now. The crawl space door in the garage is sealed shut with paint. The tile they used must have been a 10-cent builder special. It scratches easily and is difficult to clean. Pulte ignored the landscape installation. There is clay in this area. Consequently, landscapers did not prepare the ground adequately for sod or other plants. Installing sod on top of a clay base does not allow for drainage. With water shortages worldwide, it's ridiculous to tell new homeowners to keep watering until they see signs of life.

The one-year inspection is a joke. I have missing screens on my windows and a door. Plus a laundry list of other items which need attention. I haven't heard a word from them. I understand not everything is going to be perfect in a new home. But at the price point of these homes, at the very least, they could have used higher quality cabinets, especially after upgrading them two times. The quality of the painting looks as though they hired teenagers with no experience. The concept of the home is lovely. Once I pay to make right everything they did wrong, it will be a beautiful home.

I purchased new construction because I didn't want to go through another rehab. It ends up I have to do that anyway. You might as well buy a fix-it upper and put what you like into your home. What Pulte has to offer in the way of upgrades is expensive garbage. If you could go out and purchase your materials and tell them to install what you bought, you would have a perfect home. That will never happen. Don't expect much from this builder. Expect to spend over $750K on poor-quality products and craftsmanship.

I will start by pointing out the paint. The painting was terrible all over the house. There was a part of the ceiling that was not painted at all. The walls all over the house had white patches because the paint was not made correctly. All window corners are made terribly bad, the plaster doesn’t have a smooth finish. Even the walls are not straight, all over the house you can see there are lines that are curved. After only a few months a lot of cracking started to show up around the house, especially around the windows. On the second floor, the carpet is not made correctly. When you walk you can feel “big bubbles” underneath it. Also, there are nails underneath the carpet that hurt our feet every time we’re walking around, especially under the threshold of the doors.

The sink of the guest bathroom has been leaking water since we first started to use it. In the master bathroom, we noticed that the tiles are coming off, they all move and make a cracking sound when we walk. Even the tiles from the shower floor are moving and look like they’re about to come out as well. There were big and ugly holes underneath both bathroom cabinets. All doors were not painted well, some had scratches and some were very damaged, even broken. One of the door frames on the first floor needs to be replaced because it’s completely broken. One of the kitchen cabinets is also broken on the inside and needs to be replaced. The backyard door is also damaged and even if they tried to fix it, it’s still broken and needs to be replaced. They sent us the new cabinet and we’ve been waiting for more than a month and still, nobody shows up to put it. The corner of the stair ledge is also damaged and needs to be replaced.

Even the garage door frame is broken and looks like it will break very soon. We are also missing towel holders in both bathrooms on the second floor. We didn’t even have a dishwasher holder, we had to wait for it for 5 months. I have been writing emails from January until now. I always get an answer-back, but they never do something about fixing the house. They always say that they will send people to get everything done soon, but nobody is coming to fix anything.

Eventually, I hired outside plumbing companies, several times. The plumbing companies I hired found that the plumbing attachments were connected backwards to the sewer drain lines. Which causes the raw sewage to flow backwards into the master bathroom bathtub, shower, and toilet, instead of forwards to the outside public, sewer lines. A backfall in the master bathroom was confirmed. The raw sewage whole house, back-ups continued.

In 2020, I had the plumbers I had originally hired to camera the sewer line again. At this time another backfall was found behind the supporting wall which runs along side the dinning/living area. This backfall run for approx. 7 feet and holds approx 1-1/2 inches of water. Pulte Vice President of Construction, Patrick Witzigman was present. He viewed the backfall and the drain line attachments. He offered me $17000.00 to have the work done myself. The estimate to I have received is only for breaking of the concrete that the line is encased in, is over $150,000. Pulte has refused to acknowledge they are responsible for the flawed sewer line even though their original plumbers, Northwest Plumbing, lied, not once but twice. And Pulte, admitted that I had been refused any warranty work because of the lies, Pulte plumbers told.

Then when the Latent Defects were found by the plumbers, I hired in 2018 and 2020, Pulte refused to do anything because they do not know what a Latent Construction Defect is and the stature of limitations does not begin to run until the defect is found. I have all the emails and photos to prove everything I have said and I am happy to share with anyone who would like to read about the raw sewage back-ups, raw sewage in bathtub, shower, etc., sewer flies, sewer gas, etc.. M. Linda **

Extra credit: It has been six months since closing, and our yard is still covered in garbage, gutters still hang off the roof, and there is no sod, leveling, cleanup, sod, or weeding on the property. Other properties in the community, which were still empty lots during our closing, have been almost entirely completed compared to our property. This would not have been better by using their mortgage company– actually, they would have been paid the full amount for everything, instead of having some held back in escrow until the work is completed.

1. The banisters on the balcony were not bolted to the walls, they were only bolted to the floor. This is a major safety hazard in our opinion. Several of my neighbors have reported this safety issue as well.

2. They do not use primer to paint their interiors and my neighbor suspects the white paint is watered down. Any small brush against the wall (even if you nudge it with your shoulder) leads to the white paint coming off in streaks revealing a dark gray coat underneath, which is likely the color of the sheet rock/dry wall. This would not happen if you used a coat of primer.

3. The two bathrooms' GFI's are wired together so when you trip one with the hair dryer all the outlets are tripped in both bathrooms. I am not an electrician but even my 100 year old home in Rochester had separate lines and breakers for the bathrooms.

4. The rooms have individual thermostats and no centralized thermostat, there is no way to connect a Nest or EcoBee if you are energy conscious.

5. Some of the outlets were faulty, I counted 3.

We talked to the Pulte foreman and onsite managers, all of whom told us that they will not fix these issues, even the banister safety issue; despite being 2 months into the 1 year warranty on the brand new townhouse. We had to pay for all the repairs ourselves. For anyone interested in these homes, we advise you to find a very thorough inspector (ours was obviously not) and go through the home with a fine comb because Pulte will not repair anything after you have paid for it.

A few of our my neighbors have discussed these issues and we agree that it is likely the result of cost cutting and cutting corners. In our combined experiences we have not seen new homes this poorly constructed, or dealt with a more irresponsible construction group. We suspect Pulte is trying to sell these homes fast before the mortgage interest rates skyrocket. I was told they have been denying requests to repair these issues because they have run out of their repair budget already on the first few townhouses they sold.

The report says or mentioned a lot of upgrades next to the code, the actual Final delivery was poorly made fixtures and cabinets which were poorly designed.. Make sure sales gives you a detailed report in plain English of what you’re purchasing and shows you what you’re actually purchasing. Every day was be like Christmas. As the home was built we got to see what they called an upgrade was actually cheap substandard products. We are still dealing with property that was not graded or leveled for drainage. The sides of our home as well as the backyard is a swamp land that grows mold. I’ve never seen a water meter box fill up with water when there is no leak from the actual water meter, my neighbors just run their sprinkler system.

After you close on your home you can just about forget that there was a punch list because construction is unresponsive and uncooperative with unreasonable resolutions. They know once they’ve got that $10,000 that you are not gonna to break your earnest money contract when you see their poor construction and workmanship. Once you’ve closed now you’re behind the eight ball. I don’t recommend Pulte, But I’m certain that’s obvious by this review. Since closing we have found there is a huge drainage problem in our backyard is a swamp. Pulte does not Vet its contractors. As far as I can tell the company they are using to make the repairs does not even have a license or insurance.

Our 'Celebration Day', which is supposed to be the day you walk through your finished house was not a finished house walk through. They were still finishing the house then and well into the week after we took possession - shutters, corbels, paint and patch, carpet tack downs, etc. We are still waiting on a replacement cabinet that they have ordered and delivered an incorrect part for three times. A BIG issue is the landscaping, which we didn't get installed until 18 weeks later. We knew of the seasonal delay but did NOT know we would have zero input into the landscaping on our property. They offer 'packages' with no options or input from the homeowner. All discretion is left to whatever third party landscaper they choose and the plants they want to give you.

I had to fight and get the boss of my field manager involved to remove the plants that were toxic to my dog and ones I was highly allergic to. They removed them, gave them back to the landscaper, offered no additional remedy or refund though we had spent many thousands on this landscaping. They also were false about what our village and HOA required, which we discovered by contacting those parties on our own.

You will also find that getting any warranty work is extremely difficult. At this point, we have already been through 2 warranty managers and the current one doesn't even know how to interpret warranty details. She has threatened to mark us void of our warranty twice, which we resolved through her management. They apologized for her lack of knowledge. Overall, this is not a bad home in quality of the build. You just have to ask everything in great detail and push them very hard for any communication. Remember, this is YOUR home and just their JOB. Know what is important to you and push for it. Also, retain your own legal counsel as a stand-by and to monitor the process on your behalf.

I am a single woman and almost every contractor including the warranty person has made comments about how women cannot fix/install/work on a house. 2 years after moving in my hardwood floors are coming apart in multiple areas. I attribute this to poor installation. There is a long crack in my foundation but it is not big enough to fix. Yet, with the flooring issue and my cabinets have come off the wall, I feel maybe this crack is the root cause. Pulte is refusing to do anything.

One of the shower pans has had a crack in it since I moved in. This apparently got lost as so many larger issues had to be resolved, replaced damaged furnace, hood stove, stairs, long list. At 1 year warranty they said they would fix it, still not fixed. When I reached back out to warranty they are now saying the homeowner damaged it and refusing to have it fixed. It is disappointing to build a large home with a company and get this kind of treatment. I do not recommend building a house with Pulte and I will never again.

Finally, at about 11 months after move in, we had an inspection before the 1-year period. Our inspection came back longer than what we had received on a house built in 1913. Worse, every time we tried to get something fixed, we had to fight for it and waste time and take days off work for multiple return trips. At least 3 of the problems were code compliance issues (HVAC return vent too close to the furnace, HVAC exhaust and intake too close together, and attic insulation below code levels). And we had 2 different service techs, from different companies, tell us that the original install had not been done properly by their own people. In summary: We have no trust in Pulte's quality control or ability to build a home worth living in.

I filed a repair ticket with Pulte and received a call back from Bill, when I explained the issue had a snarky attitude with me with not remorse and told me all my issues were out of warranty. This is highly frustrating as a new homeowner, and now I understand why their warranties are short. When we moved in, we also had a few bushes die which were only covered for 30 days, this is absolutely ridiculous as that's not enough time, especially to inspect the home for any flaws mentioned above.

The only reason why we bought a Pulte home was because we love their floor plans, but their customer service and the people who build them are horrible and do really bad work. We've had other issues were there were wrong screws used, outlets painted over, and some parts of the house not even painted. I'd like to speak within someone at Pulte about these issues and have the plumbing issues repaired, as well as address the cabinet issue.

The refrigerator is a cheap version of the worst refrigerator made in China, the ice maker works ok but ice gets stuck in the chute and when it doesn't get stuck half goes to the glass and the other half to the floor. Poor design and we are stuck with it. Tried to buy an LG from Costco but it won't go through the door so again we are stuck with this small refrigerator with no room for groceries for two people. Stovetop is also cheap, only looks good the day we got the house, one of the burners would go off when turned to low with gas still flowing.

Grates look 10 years old but must admit we cook every day. Oven will not calibrate and it is not accurate so we have learned to set everything 10 degrees higher to make up for the variance. Dishwasher had issues as well, unless you run it for 3 hours the shorter settings always have dishes or utensils still soiled. Warranties have expired after one year so it is now time to replace almost everything if we want decent appliances. Very disappointed but I blame Pulte for buying cheap.

Mind you, we had a lease on a rental house that we had already told them we were leaving, movers already set up and utilities and stuff for the move....One week before the closing these people just like that denied the loan....I called them out as that was monkey business because I am 10000% sure they denied it because the house appraisal was wayyyy lower than what these people are asking for those new construction homes....So my sincere advice is.....do not use pulte mortgage...I am sure this has happened to many people just like they did to us.

Pulte sent out a general maid who wasn’t even allowed to touch our personal belongings. They wiped the counters and blinds, and after a month cleaned the ducts and had the same company come vacuum with a typical vacuum, but this didn’t make it close to livable. We hired an industrial hygienist who suggested a disaster relief company was needed. We have been displaced for almost 5 weeks now with no help from Pulte. We are left paying so far over $10,000. Pulte just doesn’t want to do the right thing. They have insurance, use it! Such an awful company! Bad rep for a reason. Never again.

One of the neighbors that closed on his house told me that he had to install solar screens on their back windows, so that the rocks would just bounce off, instead of busting out the windows. This caused a VERY HUGE concern for my family, as the window they busted out was the window to the master retreat, which will be used as our nursery. Can you imagine what could have happened to a newborn in a bassinet if this happens again? It could be fatal! We explained our concerned and asked to cancel our contract and receive our full earnest money back, but were denied!!! How is fear of the safety of your family not a legit reason to cancel your contract without penalty? Kind in mind, this home was a spec built, so that means Pulte picked out all the options, so once again we should be able to get our $16,900 deposit since we didn’t make any design studio options.

As of right now, Pulte is holding me hostage! They will not let me cancel the purchase without them retaining my deposit. I have sent multiple pictures as proof that this is on on-going problem with people vandalizing the homes and explained my concern even to the General Sales Manager. However, they have no regard to human life or for anyone’s safety for that matter. All they care about is selling homes and taking people’s hard earned money. I have been polite this whole time, but now have no other option but to ligate.

THAT IS JUST HALF the issues. Besides the on-going vandalism. Pulte does a horrible job building homes. They cut major corners and use the cheapest materials possible! I have included pictures in this review so that you can see. When my family and I would come visit the house during construction, we would see workers kids working on the house. Our house was going to cost us $670,000 and I couldn’t believe that they put in the cheapest carpet, padding and toilets. Nothing in the house matches. They put in the cheapest chrome faucets with black cabinet pulls and brushed nickel door handles. The kitchen island is being held up by shims, since they cut the island uneven. (SEE PICS)

During the frequent visits during the construction phase, we caught a man peeing in a bottle in the master bedroom closet! I took pictures and shared them with our sales consultant. We found multiple pee bottles in the home. PLEASE AVOID THIS BUILDER AT ALL COST!!! There are plenty of other Builder’s in the Vegas.

The bricks were falling off I had to caulk them myself. I have seen possible foundation issue which I will have the city check on. A/C and heat distribution around the house is uneven. The only positive is the location and generous room sizes. We have come to terms we will gradually rebuild everything since we love the location and neighbors we have. They have great PROSPER ISD schools for our kids.

The garage door has one spring which a garage repair man has come and said to support the weight of the door and every day use it needs two springs. The garage shakes violently as a result. The stair railings came off the wall. The master shower is leaking water due to a missing part on the door that has still not been fixed. The cupboards are coming off the hinges in the kitchen. Lights have burnt out that they said should last 10 to 15 years! And you can't just change the bulb. The whole light needs to be replaced. The cupboards in the kitchen are not even accessible due to the fact that Pulte does not put any knobs on the cabinets.

Our AC unit has gone out twice in three weeks and we are currently sitting with no AC. Called the emergency warranty last night at 10pm and got a call at 8am asking if anyone had called us through the night. When I replied no, the man said he would have someone call me back. No one from Pulte has reached back out and I have left several messages this morning to try and speak to someone. The AC people called and may or may not be able to fit us in in the next two days.

When the warranty guy from Pulte came about two weeks ago I explained when the house was being built there were times we would come in and find beer cans laying around and the guys smelled like **. His reply was shocking. He said there was nothing they could do about the beer, if the guys wanted to drink after work they could but Pulte does not condone smoking illegal substances while on the job! I said I have a huge problem with contractors using my home as their after hours drinking spot, and I am not convinced they weren't doing it while working as the craftsmanship in this home is so poor. It would make sense. They were drunk!

Overall the craftsmanship of this home is terrible, and Pulte just keeps telling us they lost money on the sale of our home. Honestly, we could care less we paid for a new build and got a poor product. Even if you lost money you should still take pride in the work and deliver a quality product. They failed to do so. I would not waste time or money on purchasing from Pulte Homes. We sincerely regret our purchase and will be working to move out of here as fast as possible!

And there is no flexibility, they will tell you to call Division 16 Electric and work it out with them, but their hours, according to their message, are about as useless. 0730 - 330 plus they never returned 3 messages left over a week's time. Speaking of... I've also left phone messages with Pulte (3) and email messages (several) with one of their field personnel, Angel, with no response at all from Pulte Warranty Office, an occasional reply to some of several questions from Angel (after you talk to his boss). Just had to let others know, it doesn't seem like it's much of a warranty if you're not reasonably responding.

Home inspection was done and there were many issues with the house. Got the house inspected again at given time by Builder but inspection came out almost the same. So basically no issues were fixed that came in Inspection Report. I asked #pultehomes if we need to postpone the closing due to house will not be done via email. #Pultehomes told us that it will be done by time inspector will arrive here. But nothing was done. Paid inspector again. I have both inspection reports on file. So I asked Pulte homes (Builder) again if we need to postpone the closing. He said everything will be done before closing tomorrow morning. So we came next day before closing for final walkthrough and everything was as is (still no work done). Only one guys was working on master bathroom bathtub.

Builder start making excuses that my guys got late last night so they are on the way and they should be here any minute and it will be done by the time you will be back from closing. So came back after 4-5 hours and saw house as-is, dirty with paint spots on floor and door handles, Switches and sockets not aligned, Sump pump pit with mud and trash, basement beams with mud on, a hole by the basement beam to the garage and all the other issues in the inspection report and the guy working on bathtub left the work in the middle before we came from closing and never came back. So we called Builder. Now it’s been a month and struggle still continues to get the house done since then. House should have been finished before closing. Builders shouldn’t force buyers to close on a house with false promises if house is not 100% complete.

When asked sales person to get me the contact for upper management. Her answer was that she doesn’t want to give contact information because she doesn’t feel like upper management should be involved and she is not authorized to give upper management phone # to a Realtor, Seriously! Builder built 6ft wall separating side yard from back yard with no access and saying that this is total normal. BUYERS, Make sure your house is completed before you close. DO NOT close on house if not at 100% completion. Waiting few days is better than struggling.

I discovered that our home – for the extra money – only has a 2.5 ton A/C system, while several identical and smaller homes have a 3 ton system. Speaking to those homeowners, their A/C system works fine. When asking Pulte for an explanation when they advertise an “appropriately sized to deliver outstanding efficiency” for their HVAC systems they showed us a basement only calculation to try to justify the 2.5 ton A/C system.

Two independent contractors have been here both telling me that our system is wrongly designed in several ways. One of them did a professional analysis for each room of the home resulting in a 20 page report telling us the home needs a 3.5 ton A/C system. Pulte’s last comment to us stated “It sounds like the equipment is performing in accordance with our warranty and industry standards”. So it is more than obvious to us that Pulte do not stand behind their advertised information and have no intentions in correcting the problem we are faced with. Several emails and non-returned phone calls to Pulte people is where we stand with no solution in sight. I would not recommend a Pulte home if you want comfort in the summertime. Beware!

The biggest issue I reported was visible seams on the ceiling. I tried to work with the Pulte team on getting the ceiling issue resolved; however, after two months and five Pulte people later, I was told, “there isn’t anything further we can do.” I’ve been given a myriad of excuses why the seams are visible; here are some of the more comical ones were, “well, your house is set East to West, so you’ll see the seams,” “they aren’t seams; they are shadows,” “gravity pulls on the wet drywall mud so you’ll never have a seamless ceiling.”

In addition to the visible seams, the other topic that got under my skin was the Pulte team talking to me like I have zero knowledge about the home building process and that I should accept defects. Just today, I was told, “I have twenty years in construction, and visible “shadows” (seams) are very common.” In reviewing this entire process, I’ve realized that Pulte doesn’t care about the homeowner. It’s a turn business. Sign the contract, and they are done with you. Honestly, I cannot say one positive thing about purchasing new construction from Pulte.

First Mislead; At the time of closing, I was denied for one of the properties and approved for the other. I requested my money to be transferred from the property that I was denied for to the one I was approved. I was told the builder will keep 50% of the money which I was told before that I will be able to refunded the amount if Pulte mortgage declined to give me the loan. They kept blaming each other as it is the fault of the Pulte mortgage and/or it is the fault of the builder. In the end the sales rep mislead me at the time I was signing for the property and paying the initial amount to reserve the property.

Second mislead; They called me a month before the property was completed and scheduled a final walk-through and 3 days after for the closing. For a whole month the Pulte Mortgage have been asking me for documents and income and I submitted everything they asked for. After I signed for those dates I was told if there is a delay in closing from my side I will pay $250 for every day. The closing day came and passed and now they want me to pay for the delay on top of what I have lost before already. I was told by the Mortgage company that the delay is from the underwriting. So now I am getting different people from different departments (all under the Pulte umbrella) who do not communicate with each other at all, put the blame on each other and the result is the customer is being penalized for all their mistakes.

I asked all of the reps to have any of the decision making people call me (the customer) and no one cared to call me until today. The sales reps are either not knowledgeable or they give the customer what they want to hear to get them to buy and hide other things. They will blame you that you signed a paper for it. So my advice to you, do not trust what you hear from the Pulte employees and reps and make sure to read between the lines or get a lawyer to read every single paper they will send you before signing. they cannot be trusted even if you ask specific questions and you get a lie not the true answer.

Well then we got home that day. Things change. We were then told we had to go up to the property and sign up on the list then after we did we could not leave till they called us, and that we should arrive as early as possible. We would have to stay in our vehicle. There were no bathroom facilities for us to use and we would of had to stay in our car for hours in the freezing cold. It's 19 degrees out today, this is not how you treat people. So if you want to be treated like you are worthless and they tell you what to do like you worked for them then this is you builder. I believe They forgot that you are the one with the money not them.

1. Tile work in the master shower is subpar. The tiles do not line up and some tiles stick out further than other tiles.

2. Several doors do no close including the front door and garage door. We are unable to use the front door as it must be locked or it will blow open. We have contacted Pulte to fix these problems (over 2 months ago). Pulte advised us that due to Covid, they are not going to repair the defects. Meanwhile, my brother drove past the home while we were on vacation and noticed our front door was wide open.

3. NEW BIG PROBLEM - We paid to have the basement plumbed for a bathroom. The Contractor today opened the black box for the drain and realized that Pulte had poured concrete into the drain. The bathroom drain was covered by a black box. We have reached out to Pulte to fix this defect, today.

4. I presume this is to be expected, but there are two long cracks in the ceiling and one in a wall. We just followed the required steps for these cracks to be corrected.

I am concerned Pulte will give us an excuse as to fixing the cracks or removing the concrete from the drain in the basement. If possible, I will update this review to let you know if they fix the defects or give us an excuse. It appears as if Covid only affects their workers when they need to fix defects on sold homes but not building new homes.

I had 33 items I reported on survey that needed attention after closing. Very few were addressed, when painter came in to do touch ups, he dripped paint and never cleaned it. I was told I could clean it. Electrical problem, power to refrigerator kept going off. Landscaping was put in over debris, when asked to clear debris 1st, was told "not my job", also wiring was installed alongside water lines for sprinkler system. Found contract employee asleep in house, prior to closing. We were told we would close Feb 17, house was a month away from so called completion and closing. Horrible new home experience. I would never recommend Pulte to anyone. We had asked for our money back and was totally ignored.

Total lack of communication between powers that be, salesforce, field managers, contractors and buyers. We were told we would get updates every two weeks, we received one in 6 months. We were never told of theft that happened, delaying installation of cabinets, nor of the destruction of property (broken windows). Contractors and their employees were for the most part unskilled, most do not speak English. Our field manager told us the company used the "cheapest paint" and builder grade roofing. Exterior walls were 16" centers, all interior were 24". Sales representative only contacted us when money was due, we had to contact him if we wanted information. We were told people wanted to live in Sun City so badly they were willing to accept substandard product. Lack of pride up and down chain of command on the quality of end product.

After being unable to get anywhere with the representative or her manager we immediately backed out and moved on to a better builder. We are attempting to recover our deposit now which Pulte seems willing to do but they honestly don't have a choice since they have voided our agreement. We moved on to a better builder that includes 90%+ of the upgrades we had selected by default which puts us at a similar price point for a much much nicer home. In other words, don't be swayed by their low prices unless you want to buy a base level home with nothing nice.

Pulte Homes is an awful company and I will be sure to let anyone who wants to know what they can expect when you work with a company like Pulte. Worst of all? There's nothing I can do about it because Pulte is a big company and I am just 1 person. But hey those guys made a few bucks off of us right? All in the name of profits. I wouldn't be able to sleep at night if I did this to a family but something tells me nobody at Pulte has lost any sleep over us. I know I can't do much I suppose but I will share my experience with as many people as I can so they can avoid making the same mistake we made in building with Pulte.

The Pulte Mortgage loan officer told me that Pulte has to jack up their interest rates, charge outrageous fees, and offer harsh terms so they can recoup the $10,000 incentive (and more) over the 30 years of the loan. Even worse, I was told that I had to show them "evidence" that I was receiving better offers from other lenders. When I showed them loan estimates from 2 other lenders, they said it the loan fee sheets "weren't good enough" and they refused to match the terms as promised. The goal post kept moving, no matter what I did to follow their instructions. I recommend to anyone out there, please save yourself the heartache and your $10,000 deposit by staying away from this scam. They are banking on the fact that you will be too far into the contract and too attached to the home to fight back. They should be ashamed of themselves for scamming people this way.

It takes 6 weeks to repair gates when they fall victim to a rainstorm... Really! Lack of interest by Board to resolve issues other than selling new homes, which have had an abundance of poor construction issues. Difficult to get things done without a fight and just general lack of concern to the homeowners. Always an excuse for not doing what we pay for.

Frames around certain mirrors in the home are coming apart because they were not secured. Chandelier is falling from the ceiling, again because it was not structurally reliable. Yet the response from rduwarranty@pulte.com was the warranty on your home has expired and basically there is nothing more we can do. I've also tried to contact the city of raleigh building code department at 919 996 2445. Left a voice mail and no one returned the call.

Less than 3 yr old driveway looks horrible with bunch of holes where gravels got loosen up from concrete and concrete surface turns flaky and crumbs and it is spreading. It is not a good quality of concrete they poured and I will be surprised if they even used wire mesh/rebar when they working on it. I Submitted pictures and response I got was quote "our concrete contractor said there must have been some kind of acid or engine coolant or engine oil dropped!!" Yeah,I am sure if they will stand up for their poor skill and willing to do free work? Who are you kidding? First I do not have a car that leaks oil and I have not worked on a car out on the drive way. Matter of fact my driveway is levelled, so I cannot physically jack up a car!!!

Rest assured, Properly installed concrete should last for very long time. It is common sense. You do not have to be engineer to figure that out. Heck, driveway at my previous house that was built in 1979 looks better than this minus cracking from being 4 decades old. I wish I tried to look up reviews before I bought this house expecting that it was on the market for few months and someone shortly lived in. Pulte!! I really advice whom you subcontract your work to and hope this is not something you want to have reputation of who you really are.

Then I got an email meant to go to someone else. Then a call saying my ratios are off with numbers that don't even exist. Now I'm hearing horror stories from friends dealing with the same company about missed paperwork...missed dates, etc & when I ask my salesperson about it he says quote, "Let's just say I'm not unhappy when some people don't get into the home they want." Enough already. Stay away at all costs 'cause there's plenty of local people willing to help you that you can reach at a moment's notice. This place is epic bad.

We used Pulte Mortgage and all was good until almost 2 months into the process when after trying over and over to talk to our lender she calls out of the blue and says we now do not qualify due to something in our 2019 taxes. Almost a month before we were approved through underwriting with conditions. Those taxes were uploaded to their storage site 3 days before our 30 day lending deadline. So you would think they would return our earnest money since in essence, they were negligent and did not notify us promptly. Had they done that, we would have cancelled and they would have had to return our earnest money.

So now, because of their negligence and mistakes they are refusing to return our money. I have tried being nice and not so nice but nothing works since they just do not care. I realize we are in the right, but the bottom line is they are so big with powerful lawyers that you can try and fight them for your money but good luck. All this happening right in the middle of COVID 19 and they still do not care. Of course that is just my opinion and I am sticking to it. Pulte Mortgage now just ignores my emails, and phone calls. We have proof of the date of the disqualifying document with a picture of it sitting in their online storage area with a date stamp beside it. We have even sent emails to the CEO with no replies. Not even one. Run the other way because you will not win.

Quality of finishes was sub-par to say the least. It took a crew of 3 a whole day to fix finished and still have issues. No pride in work being done and no training. I caught them putting second coat of paint on wall 20 minutes after the first coat was applied. I picked up the can of paint to show the builder that redcoat time was 4 hours. I was told too late, already done. Even after they left, I am finding areas they started to fix and forgot about it. I have wood filler on moldings waiting to be sanded and painted. I guess they’ll stay like that until I do it myself.

Landscaping was included. The sod was put down in 3 stages. As they had leftovers from another job, they would throw it down on our property. They finally completed it but put it down before sprinkler system went in. Now they had to rip it up and install that. Sod is now a mess. This is the third house I have built. By far, the most expensive and also worst quality. I would avoid them at all costs. Worst experience of my life.

My basement wall prior to my signing was as crooked as FORREST GUMP'S spinal cord... they did redo. After much discussion with of course. My 11 month inspection was a joke, because the minor issues they took care of, such as touch up paint, caulking and removing and stretching out some carpet areas where the floorboards popping now the whole entire upstairs pops throughout the upper level.

However, in my kitchen between the stove and the island where the sink is located the floor is so spongy, you feel like you’re walking on a trampoline. I have contacted the company representatives as far as the foreman involved who is no longer with that portion of the company. I have contacted their inspector. I’ve contacted his boss. I’ve said that I was going to go on the local news and still nothing! Out of the 30 homes in this community I know about half of the homeowners and each and every one of them have some type of complaint and many regrets that they bought a PULTE home. During my outside inspection of the 11th month I told the guy that my roof was sagging. He told me not to worry about it unless it collapsed. Duh.!!?

I mean I could go on and on and on. Last night we had a meeting at our annual board meeting and a lot of these issues were brought up so I found out that one guy had gone online as I’m doing now and made a bunch of complaints about his home's condition, and believe it or not they’re going to come out and repaint his house. I have asked that my house be repainted. I have submitted picture on top of picture and I was told by someone that he would do everything he could to see to it that it got painted because during the signing over of the home we all noticed missing paint from the outside of the home now but it is been over a year since we have been here.

The caulking has separated from the hardy boards. The boards are flapping during a good wind gust. I have a big chunk of concrete missing from my footing. None of my windows were plum. I went to Lowe’s about 15 times trying to get the window blinds to fit correctly because at the top and at the bottom of each and every one of my windows measured about the same but in the middle they bowed out, so I had a heckuva time getting that corrected. And with their mortgage company I bet we submitted the same paperwork every two weeks to a month during the build process. They kept asking for the same documents over and over and over and over.

But what really gets me about all of these companies and places of business everybody wants you to submit a survey at the completion of a purchase or doing business and my thought is if they did a good job to begin with you would need an extra warranty I’ll be concerned about a survey because you would have a satisfaction in knowing that you did a good job and the survey rating should be four or five star but not with this company so maybe one of their elite persons that look at these reviews Will tell those in charge. Maybe they’ll get to my house now and do what was promised to me back in August of last year.

My realtor even called the corporate office and they said that not only can we not get the seven day grace period for the inspection, and hold them accountable for whatever we find, they also said that they don’t match And honor whatever the appraisal ended up being. And that led me to this Consumer Affairs page. I looked at all of these comments and I quickly understood that this was not an anomaly. If you deal with Pulte, you’re going to sign up for a very lengthy years long process of terrible customer service and poor quality. Be careful y’all.

They had many excuses for start delay, they said they can't start too many houses at the same time and they said it was because of weather and because there are so many things that happen behind scenes, like ordering material and shortages due to Trump policies and tariffs with China, all when actually it is just one click away to order, it is not like going to Home Depot to order but it is only one click and boom all your materials are ordered in phases of course. In the meantime they had 98K dollars to make all that work.

I have yet to see the quality of the workmanship when all their workers are undocumented from Mexico, they have zero experience in this type of construction but Pulte can care less, all they want is your money and then they sit on their hands for a long time. Pulte mortgage is in cahoots with Pulte builder because it took 57 days for them to approve a small loan that I requested and at first they told us there were no penalties if repaid early, now that the loan has been approved they said that after closing Pulte typically sells the Mortgage and buyer expects to make money on the loan and if repaid soon there are severe penalties. All in all they are a bunch of crooks that charge exorbitant amounts of money using cheap labor with substandard quality. We don't recommend them, just stay away from Pulte and subsidiaries.

Before our 1 year warranty was over I formally requested that this issue be resolved but Pulte has yet to do anything. All other builders that I've built with would have taken care of this major problem. Not Pulte. Additionally, when we first moved into our home we immediately heard rodent activity above our bed. We initially thought it was activity on the roof. We soon learned that rodents were coming in and out of our home due to bricks that were left out of the build of our home. This hole was discovered by the pest control service that we had to hire AFTER reporting the problem to Pulte. Pulte came out to inspect but found nothing wrong. The pest control company came out and immediately found the root of cause of the problem. They found many holes that weren't sealed.

Do you think Pulte reimbursed us for the capture of the rodents and the PROPER sealing of our home? NO! To say the least I am not a happy Pulte customer. You want to build with a company that will seal your home properly and resolve issues quickly. No company will be perfect but I at least expect you to do what is right by your customers when work is not done correctly and homeowners are having major issues.

We visited the Westchester model in a Pulte subdivision and fell in love with it, specifically the kitchen. Keep in mind Northpoint subdivision has the Westchester model and Creekside Crossing does not have a physical model. They are about 5 miles from each other. We decided to move forward with a build in Creekside.

After signing the papers I was given a folder with the Westchester model on it. I flipped through the pictures and noticed that the kitchen layout was completely different. I rang up Katie and inquired about the pictures. She reaffirmed that the kitchen design was different than the actual physical Westchester model at Northpoint. We decided to put everything on hold because we were sold on this specific layout. Katie knew this and we worked it out to have the wall where the stove is to be exactly the same as the model with the exception of the stove. We decided to move forward with the process and trusted that Katie got it right when putting everything together. I signed off on the non standard alignment thinking it was what we agreed on.

Here's the catch, the cabinets I signed off on were not what we verbally agreed on. The layout was correct but one of the cabinets was not. If you look at the diagram, you cannot tell that there are drawers instead of a door, only numbers depicting the type of cabinet. No idea what the numbers mean and it was never explained to me. Had I of known I would have had it changed. I only discovered this because I ventured into the house when the cabinets were installed and noticed it was not right. When I inquired with both Katie and Paul they said that's what I signed off on. It's impossible to tell what the cabinet looks like by the diagram. I trusted Katie to get it right and she did not.

Other things.... Paul on numerous occasions stated he wants to get things done as fast as possible because of the weather changing from fall to winter. Went by the house after a storm blew through and several shingles were missing. Apparently he pushed too hard and they did not cure properly and blew off in the storm. Note that I looked at the other homes going up or that were already built and none of them had any damage. Maybe it was shoddy craftsmanship or it not curing properly due to the dropping temps, I'll never know. I inquired and Paul said they would be repaired. I'm not comfortable moving in to a house that had previous roof damage for whatever reason.

On a walkthrough with Paul we inquired about the thermostat because we thought it was really nice. We asked Paul what kind of thermostat we were getting and he said, "Whatever is in the model". I walked though after the drywall was up and noticed the thermostat was completely different. When I inquired with Paul about our discussion he said, "No you get the one that was installed in our home". So once again we were lied to.

Master bath shower installed looked nothing like the picture Katie showed us. She apparently showed us the guest bath insert and not the Master Bath. It looks hideous. I asked Paul about it and he said that he always installs the one they put in. There is also a miscalculation on one of the basement walls when you come down the stairs. The model shows something completely different. After speaking with others who have built the Westchester model they ran into this issue as well. The shining star in all of this was Celeste, the Design Center Consultant. She was great to work with. The list goes on and we have not even moved into the house yet.

Be sure to research the issues people are having or have had with Pulte prior to buying. A lot of complaints out there with roof leaks, shoddy craftsmanship, warranties, etc. Had I of done my homework I would have ran the other way. Time will tell how we fair up. Even contemplating walking away and saving ourselves the headaches down the road.

He stated that the rule of three houses across and three houses over is a guideline and not a rule. He also said Pulte is not contractually obligated to follow those guidelines. So, this could mean that the exact house can be build next door. However, I’m sure Pulte is not telling potential buyers this fact especially since their sign at the entrance to the subdivision says “luxury homes”. I wouldn’t consider cookie cutter homes luxury.

The sales manager also stated that this mistake had been made in the past. He had a buyer build the exact elevation and color scheme next door to each other in a different subdivision and those people spent $700K on their home. So since I only spent $560K I have no right to be upset? He told me he had been doing sales for 15 years and he has never come across anyone who cares about elevation as much as I do. He made it sound like I am was overreacting for wanting my subdivision to maintain the high quality that we were sold on when we purchased our home in November 2018.

He did say he did reach out to the buyers and had asked them if they would change their siding color, but he would not demand they make a decision just for me. I never once demanded that of him nor did I bring it up with the sales manager. He did say he would add shutters to the home. That is nice offer, but I’m not sure adding shutters would have make that much of a difference. The sales manager was not professional or helpful. In fact my conversation with him was by far one of the worst customer service experiences I have encountered in a very long time. Buyers do have several options in builders in the area. I would like to recommend not buying a Pulte home.

I asked two questions regarding the title and she talked down to me like ”How dare you ask me any questions.” Little did she know that I was a Real Estate Broker/Realtor in my last career. I was wondering to myself if she talks down to everyone or just Hispanics. Don’t know but she needs to be reported for talking that way to anyone! This was on Nov 21st 2019 and they are conducting closing in the garage of one of the model homes in Buckeye. The Pulte loan and financing try and confuse people because they are crooks. The only decent one was the sales guy, Ken. The construction was ok. They just haven’t gotten the code device on the garage.

1. Fireplace malfunctioned due to faulty switch and shorted out - 2011, right after warranty expired, repairman determined mis-wire on installation.

2. Siding not properly attached at points - PULTE notified while under warranty...their solution was to drive a screw in to prop up siding which dropped again after 6 months but warranty expired.

3. Wooden post in crawl space and lack of vapor barrier...both reported while under warranty, neither fixed despite them saying it was complete. We are old and can’t crawl under our house to see. Learned of no fix after recent roof inspection that happened to include crawl space in package. Now our problem.

4. Nail pops in several rooms.

5. Microwave malfunction due to short in line. Took multiple calls and letters from two experts I retained to convince PULTE that We were concerned about a fire starting for them to come look at it. We insisted they trace wiring, they found a screw drilled through the electrical line...that they said was from our homeowner installed air conditioning. WE DID NOT HAVE AIR CONDITIONING AND NO ONE BUT PULTE REPS HAD EVER BEEN IN OUR ATTIC.

6. ROOF LEAK 18 months after purchase...dead valley in roof not built or repaired properly. Long story here but years of complaints about a slow leak that would come and go. They never constructed or repaired it correctly. This year...we retained an attorney and made demands. PULTE admitted they tried to fix it but we were now out of warranty and it was no longer their problem.

Our attorney said...they (PULTE) were not only un-Christian like...but just ** to not make it right. We spent $5000 on inspection, repair and attorney fees and lost in small claims due to the wording in their warranties regarding leaks. They sent their VP of finance to defend the case. Not a construction expert...but their finance guy....that tells the story. The money will be replaced but watch for us on social media...and maybe the news here in Washington because we are going to tell our story much the same way they repeatedly ignored our complaints....over and over and over again until we make them as miserable as they made us when all we wanted was a home we could feel safe and secure living in as we grow old.

Our neighbors all have stories too but the best was from our local fireman neighbor who they refused to respond to his personal electrician’s concerns about the installation of canned lights...evidently they were a tragedy in the making and our neighbor had to remind PULTE that HE WAS A FIREMAN in our city before they acquiesced and retired his whole house. BE VERY, VERY CAREFUL WHEN MAKING A DECISION TO BUY A PULTE OR CENTEX BUILT HOME!!!

Actually the electrician came, inspected the area and said this is the roof causing the problem, not the fan electrical, and told me that the area was bad due to water. Call Pulte warranty again, this time they send a person to fix the roof. Well, work is finished. But I asked, "How about drywall?", the person said drywall is not his problem. Call Pulte again, and this time the Pulte warranty representative said that no mold problem no fix. I just need to wait until mold develop and and show him the picture as a proof. Since from day 1 when I created the ticket, this representative never show up at my house to check ==> unbelievable professional???? Probably a superman>???

Carpet unraveling due to not being installed properly. Fixed in a poor way with exposed carpet backing on section where the carpet threads already came out. Kitchen and laundry room cabinets that *bend* when you put normal everyday items on them like dishes in the kitchen and laundry detergent in the laundry room. The cabinets are worse quality than Ikea! We were told the cabinet shelves won't be replaced unless they bend so much that they break. Some of our brand new cabinets have already had to be replaced because of installation/material quality issues. One wall stud wasn't even nailed into place, we could move it sideways with 1 finger. Other studs are not properly nailed into place either. The warranty manager asked if our own contractor could nail them into place instead of Pulte employees!

A toilet wouldn't flush properly and the warranty manager (in writing) tried to lie and state that that's how low-flow toilets worked - meanwhile we have 2 other toilets of the same design that flushed properly. After 4+ months of back and forth Pulte finally paid for a plumber to fix the toilet (it took 3 minutes and two simple adjustments). HVAC system stopped working twice in the summer, with 4 visits necessary from AC technicians due to incorrect sump pump discharge routing. The issue took legal threats and months of back and forth to get fixed - and the core issue was over a $3 section of pipe that need to be added for the sump discharge and routed to a drain.

Interior wall drooping and crooked on one side. Mostly fixed after 4+ attempts - but still not all the way straight. Missing shingles on roof with exposed building envelope allowing water to enter. Fixed after weeks of legal threats and several visits from the Pulte warranty manager. I've heard Pulte is being sued in North Caldwell because of water intrusion issues across their property there. Windows that don't open and close properly - ALL latches had to be replaced because they were filled with drywall dust. Now some windows make terrible noises when opening and closing - and we've been told we just have to "wear them in." Every single window (except one that had to be replaced because it was installed with a broken frame and one window in a bathroom) is difficult to open because the window openings were not built square.

Based on information provided to us, we placed our home on the market in June 2019, and thankfully it sold quickly. However, we have now been living in a hotel in excess of three months while the closing date on our home has been delayed 3+ times! We are now into Nov 2019 with no indication of an actual date when we can occupy the home. And our contract states that the builder can delay closing with no expectation for them to reimburse us for living expenses.

My living expenses exceed what I would pay on the new house mortgage. And did I say, we have already signed closing documents and transferred a half million dollars into escrow! That money is no longer earning any interest while we wait for a closing date that we can’t rely on! If you have a choice, don’t do business with this company in Rancho Mission Viejo, CA! I can’t believe a large company, already into phase 4 of a build process, can’t give a legitimate closing date!

It also appears that the structural board is not installed correctly. My bedroom floor upstairs shakes so badly when the back door shuts my whole bed shakes! I have asked several times for the paperwork to show who inspected and signed off on the house but Pulte are not providing me with that paperwork! I wish I had never bought this house. The stress it’s caused is effecting my health, I can’t sleep. I often feel completely depressed. Does anyone in Texas already have a class action lawsuit filed that we can join in on?

Pulte has decided to bail out on anyone with one of those digital cooktops they contracted for. My warranty specialist told me the other day that I'm on my own. When I asked for his supervisor, he called me a couple days later. I was asked to give it a day or two to see if he could work something out. That was more than a week ago and we've heard nothing. We have not been able to cook now for more than a month on a stove top. Pulte, when are you going to do what any other good manufacturer does today? Stand behind your customers instead of your vendors.

After checking with neighbors (thanks to social media) I have identified many of my neighbors are also having this issue and Pulte has responded the same! I do not recommend purchasing/building with Pulte. When purchasing our home we were told the developing community was going to have two pools, they never built the second pool. They left sidewalks and streets unfinished for over 3 years after the last home was built, it wasn’t until our town threatened to cash in bonds, that Pulte did anything. Our ponds are stagnant and still waiting for completion before the town will take over! I do not recommend doing business with the uncertainty that Pulte has represented!

The tradesmen they send to fix the numerous things that WILL BE WRONG with your house are never on time and act like they are doing you a favor fixing the things they were probably responsible for messing up in the first place. If you want to buy into the "Del Webb Life Style" but also want a custom look to your home I would strongly recommend you forgo purchasing upgrades from Del Webb and have them installed after you take possession of your home by qualified tradesmen. Del Webb is good at cranking out tract houses but custom work slows them down so they do not take the time necessary to do a quality job with anything.

We were hoping to purchase a turnkey new home but instead we have spent weeks trying to get all of the problems addressed by Del Webb's warranty department before we move into our new home. The inconvenience has been staggering and no one at Del Webb cares because they only care about quantity not quality - it shows in their attitude and it shows in their final product.

They had send it to me on the last minute of the day and I was not able to reach back to them. I did not sign and that pushed the closing date. Post that it was all down the drain I was not able to reach anyone for answers for 2 days, finally when I told I will move out of deal they responded by saying it was different department who does the tax calculations and we had miscalculated the amount from their end.

Now as the closing date had moved they had charged 4k additional to what was discussed. That was too much for me by this time - I had to call 4 to 5 times just to get information and a fresh quote which never happened. They strategically timed it in such a way that I had to buy it with higher price. I decided not to go with it. Now they do not want to return my Earnest money of 5k even though their team messed up. It was totally horrible situation and they do not want to clarify information and it always leads to confusion. For the first time buyer like me it was surely a nightmare.

Pulte is not present during the construction process so these contractors cut corners with absolutely no consequence or accountability. Pulte is sub-contracting to the lowest bid and not necessarily with an emphasis on quality. I moved into this house in the Spring and have only had more damage when they have gone in to fix. My entire summer has been consumed with all of these quality issues. I would not recommend this company to anyone. Heed to all of these reviews, this is not a good product or a good organization for that matter. Once I closed it's been nothing but a nightmare.

The stains on each is so different that they look awful. The problem began before closing and we were promised to go ahead and close because the issue would be rectified that following Thursday, to our satisfaction. Pulte has come out five times, replaced doors, and still, they do not match. The issue was first addressed with the superintendent of the house, Josh **. He was absolutely amazing throughout the construction. Unfortunately, Pulte pushed him aside from the problem and brought in another person, Travis **, who also promised to solve the problem within the next seven days. That passed and the problem was escalated to their supervisor, Jason. Jason came to our home with a "you're crazy-lady-and-I'm-not-going-to-replace-your-cabinets" attitude. I may be 55+ but I'm as bright or brighter than the youngster.

Having experience in staining, because I'm a crafter, I knew that the stain drips on the doors were not knots, as he tried to tell me. After Jason told me four times that "we can agree not to agree," or something along those lines, I finally had enough. I called him and told him that I no longer wanted to deal with him and would like to speak to his supervisor, Patrick. Patrick called me a day later and we arranged to meet the following Wednesday (six days later) when he was first available. I work and needed to do mornings. He could only do 3:30pm. Fine. He was due to come out and "I can tell you in 30 seconds whether or not I'll approve a change in cabinets." On Tuesday night, I receive a phone call from Jason. "I've been thinking about this all day and came up with an option. What if he would install a fake door panels where the skins are to dissipate the coloring? I was okay with that, pending the colors would match across the front.

I agreed once again to his solution and he assured me that the problem would be resolved within the next five-to-seven days. Why? Because it would take about three days to make the two panels needed for the sides. He was giving himself a couple of days extra, just in case. I agreed and was fine with the situation. He asked if Patrick still needed to come out on Wednesday since Jason and I had agreed on doing the door panels. "No need. I'll trust you this time," I said. Well, it's now two weeks later...no word from Jason. No panels. No returned phone calls. No returned texts. I finally get a text from Jason **, explaining to me that Pulte received an audit and everyone has been busy this week. It's Thursday. He stated that he would try and find an answer for me as soon as he could. We went back and forth for a bit and when I asked him for Patrick's phone number again, the texts ended.

I tried to call the corporate office, to no avail. This is just one of the seven issues we had with the house. We kept on top of the construction a couple of times per week and my husband found several things that were incorrect but Josh immediately took care of them. He was so on-top of the situation. He is meticulous and detailed like I've never seen before. Daily, the construction site was spotless, unlike the others around. We were kept on the loop about every detail of the house. Josh worked so many overtime hours that he never accounted for to make things right for us. Pulte has these construction supervisors on an hourly wage not salary, per my research online. Many of these guys are working overtime without clocking in because the work needs to be done on time, but not enough hours in the day to do that. Nothing to do with my situation but thought I'd throw that in as a side note.

We had several change orders that were not our fault. Sales forgot to put the right information into the system. Things were left out or added that we did not ask for. Josh rectified those things. He's the one who should be in the corporate office behind a nice desk with an air-conditioned office. It's now a day later...still waiting for a returned phone call from Jason or Patrick. No resolution to the matter. What I do know is that we were baited into signing the closing of our house - it was an oral promise that never came through! Go figure.

Our external siding kept falling off in 1 place in near the top of the home. I put in multiple requests only to find them push the siding back into place. After several complaints / warranty tickets, they came and said it had to be nailed in and it was overlooked in error. Not sure how you can overlook it multiple times before finally resolving...

Now moving on to the bathrooms, when trying to use the 1 of my bathrooms I found the electrician tied the bathroom light to be tied into the living room light (primary light switch). If the living room light wasn't turned on, then the bathroom light wouldn't turn on (regardless of if you flipped the light switch or not). Simple job, yet attention to detail and being proficient at their job seems to be the real issue. Not only was I having electrical issues, but the hot water heater wasn't working (no hot water). I reached out to Pulte who sent someone to fix this issue. They replaced something on top of my water boiler and left claiming to have fixed the problem.

As I went to take a shower the next morning, I am greeted with a nice cold shower. I reached out to Pulte again and they tried to explain that it just took a long time for hot water to reach the upper floors. I explained I left turned on the hottest water possible and found only cold water coming out (I let it run 30 mins with my hand in the running water to confirm it wasn't getting hot). They came out, tested and found the part they fixed / replaced didn't work (again) and changed it. Now I have hot water.

While on the topic of water, lets dive into my leak issues from our roof / loft into my master bedroom. We've had our master bedroom ceiling opened up and fixed at least 3 times trying to trouble shoot why we'd experience leaks. At one point, we were told the rain blew sideways into our air vents causing the leak and there wasn't much to do about it. Pulte needing to schedule in advance was never able to see this issue while it was raining; therefore, they were at best "guessing" at what the problem was. I finally figured out the cause for the leak, which came from cracked caulking on my loft deck door. Pulte came to caulk this item, but it failed shortly thereafter. I had to re-caulk it to be sure it wouldn't become a problem again (as I was tired of scheduling warranty issues time and time again with sub par quality being provided). Sure enough, no more leaking issues in my master bedroom to date.

Moving onto address all the flooring issues I've experienced. Never in my life have I imagined / expected flooring professionals, builders, quality control to sign off on a home build with un-even floors. Pulte did just that! When requesting this to be repaired, they came out to inspect and would try to use a "level" around the issue spot (and not directly on the issue spot - keep this in mind as it is their common tactic to get out of warranty work). My family had to argue with the inspector before he finally did the test right and confirmed the ground wasn't level. This resulted in our flooring under that area to be sanded down some, but still not level.

In other spots, the flooring was built on top of un-level floors, so as my children played a part of my hardwood floor cracked inwards (1" diameter caving down below floor level). My children were 7 years old or younger and shouldn't be able to cause enough stress on the floor to have it break inwards the way it did. This happened after my 1 year warranty period, so I'll have to deal with this out of pocket.

With regards to the 1 year inspection to fix all nail pops and wall cracks, this process in itself is a joke. First of all, if they hear a creak / crack in the floors, they do their best to walk around the problem areas to confirm if it's a problem (in their opinion) or if its a normal sound. The 1 year warranty specifically addresses wall cracks and floor creaks/cracks, yet this is still subject to their definition of what is an issue. What's worse is that Pulte walks around it and if it doesn't creak a minimum of 3 out of 5 times then its considered a unwarrantable problem. This is even worse when they walk on stairwells to determine if it's a problem or not, where you have to argue with them to have stairwells fixed.

After much argument and debating over the definition of warrant-able creaks / cracks, service tickets were provided. They've then fixed a few creaks, but sure enough the creaks came back shortly after my 1 year inspection shifting the burden to fix on the homeowner instead of the builder. The nail pops they fixed also came back shortly after being fixed, and once again I was told my 1 year warranty is up and its my problem to fix now. What's even worse is the people that came to fix the nail pops painted my wall a different color (white instead of cream).

To add insult to injury, I was also told there was no fix for the settling cracks along the corners of the home that happens normally during the 1-2 years a home is 1st built. I told them there has to be a way as EVERY other builder deals with and corrects these same issues. Pulte reluctantly advised these areas could be caulked (again they used white caulking on a cream colored wall) without any attempts to paint over it.

What drove me mad was that the workers took off the painters tape placed on the wall by the Pulte inspector designating problem areas to fix without even fixing the problems. Having 3 little ones, I let them leave when they said all was done. Lo and behold my surprise when I found many of the areas Pulte marked as 1 year warranty areas remained untouched (only the tape marking the area was removed). When I contacted Pulte regarding this, of course their answer was that its my responsibility to ensure all work was done (never imagined I'd have to go through my home with a fine tooth comb to ensure all the marked areas were actually addressed).

Lets move to my garage issues. My garage door tension spring failed after 1 1/2 years of usage. I contacted them regarding this, and was told the 1 year warranty was over and that the best they could do was put me in contact with the originally installer of the product. Why in the world would I choose to use the same contractor to fix / replace this tensioner spring when it failed after only 1 1/2 years? These items normally last for a minimum of 10 years+. The water faucet located inside my garage and behind the home also failed to work properly. When a service ticket was entered, the contractor performed some touch-ups then recommended I don't close the faucet valve too tightly as it could stop it from working properly (never been told that before, but fine).

My final grievance (there are many others, but I'm getting tired of typing at this point) is the thermal expansion "water dripping" noise throughout the entire house. It doesn't matter if it's hot/cold outside, if you use hot water (while taking a shower) then you will hear (without fail) a "water dripping" sound coming from inside the walls throughout the house. Since it's not a leak, this is not something Pulte will fix as they don't see it as an issue.

Pulte claims to build luxury homes / townhomes, and for a $500k+ home, I expected far less issues and/or far better service than what was actually received. Pulte will do anything and everything in their power to not provide you with warranty work. When they do provide warranty work, keep an eagle eye on them as they will cut corners, beat around the bush, and leave without doing the work properly / completely. Please note it's only been 2 years since I've lived in my home, but all the above have been experienced before or shortly after the 1 year anniversary of moving into my "newly built home".

The tile behind it was one strip, causing the new stove to show wall. Then, my husband was planting some flowers in the backyard and started digging up a ton of fast food wrappers, plastic bags, and other trash, where they had not taken the time to dispose of it properly. Then a rain came (and it was only a sprinkle) and we had water flooding into our den. All in all, it’s been a bad experience from start to finish.

Original Review: July 25, 2019

Friendly staff - terrible service & follow through. So far, our experience post closing resembles many of the online complaints posted about Pulte’s Warranty and Service. Hoping things will improve, but potential buyers beware.... Read the reviews and know that the struggle is real! #EyesWideOpen

I thought when my wife and I decided to pay $475K for a home that they could afford good contractors. I was wrong, they hire it out to the lowest bids and the work is done to the bare minimum standard. "The bare minimum is what you get at Pulte." That is a direct quote from the building inspector in my city. You have to be your own general contractor. Go to the site every day and make them build it right yourself. Bent and broken wood. DO NOT ACCEPT IT. Gaps between grade brick and poured walls MAKE THEM FILL IT IN. Cracks in poured walls FORCE THEM TO ADDRESS IT EARLY. And lastly please do not buy a Pulte Home if you can avoid it.

There have been many unexpected expenses that have cost me thousands of dollars. Even the mechanism used to lift the garage door is substandard so the door can evidently suddenly fall down without warning on top of whatever is under it.

The never used guest bathroom tub is cracked and although we were constantly told we have a one year warranty on everything in the home, when I found the bathtub crack I was told oh the tub only had a 30 day warranty, sorry. Their personnel change about every six months, the new ones are young and inexperienced so when you have a problem the new person says oh I just got here I don’t know anything about this, even when there is a long written history of complaints on the issue. The water pressure is so feeble it is hard to wash my face. But Pulte claims it is up to their standards.

Many neighbors have had AC coils fail in under two years. Many others are finding the grout under their tiles is missing so the tiles are all cracking and sinking in less than two years.

Parts of my landscaping package were missing and it took months of questions before they even admitted that. Other neighbors have found serious mold in their attics. Scheduling work to have things repaired is unreliable and usually miscommunicated. You have confirmed appointments but no one shows up, or an inadequate and uninformed crew shows up, not prepared to do the work needed. Even though this is a senior community, the kind of furnace installed requires unusual hand strength and the ability to crawl around on the floor just to change the furnace filter. Nothing in this home is well-planned or well designed for function, only the model homes are set up to show well.

And to top it off when I asked why I had not received a feedback survey after all the poor workmanship they said I had somehow mysteriously declined the survey so would never be allowed to fill out customer satisfaction survey ever. Every Pulte employee you interact with tells you multiple times and very specifically how to fill out each question of the surveys, so I was very surprised not to get any at all. They spend much more time telling you how to fill out their surveys than they do about how they will fix your home. Even the clubhouse has had problems with pool heaters and the rooms are seriously undersized for the community.

Our sales guy quit during the process. He was fed up with Pulte and moved across town and offered us a deal with his new company. The new saleswoman in charge was incredibly rude and it was obvious she didn’t know what was going on. She kept telling us she’s keeping our deposit. This what a nightmare of an experience for us. “The community of the Year” we were looking into is having an ongoing lawsuit due to the poor quality of the homes. Pulte refuses to fix people’s houses.

The quality of the house wasn’t too bad in the beginning. We did our final walkthrough before our first closing. They tried to just throw some paint over damages, changed out molding and the boards don’t line up, the backsplash behind the stove was put together terribly, they wouldn’t remove the paint from the shower and sink, the fence was missing boards, and worst of all the house was uneven. I have a few pictures of their unacceptable practices, I’ll try to upload if possible. The builders left beer cans and food throughout the house and in the backyard. It didn’t sit right with us. For a house over $300,000, the house shouldn’t be a mess like this. We should have looked up reviews beforehand. Pulte has been sued for a number of reasons. They even have class action lawsuits going on. I haven’t even typed out half of the hell we went through with them. Save yourself the time and money. Do not work with them.

Regardless of whether I was going to actually buy a house or not, I believe that she could have responded better by providing us with an information packet. She failed to address my questions in a respectful manner, so I left to look at another builder's house. After about five minutes of walking out, my friend joins me. He told me that the sales lady kept boasting about her nice home and her husband's well-paid career and that he didn't appreciate her commentary. Both of us were there to obtain more information on the house - not to put up with the sales lady's prideful commentary that made us feel poorly about ourselves. We expected to have better customer service than that.

My roof was installed poorly and with very low quality shingles. I recently needed to have half of the roof replaced 2 months after the warranty elapsed because of serious leaks. (I have been in my house for just a little over five years). The asphalt membrane that is supposed to be under the shingles was not there but there was some cheap plastic thin sheet that had disintegrated. Pulte cuts corners, uses the cheapest labor and subcontractors available thus providing a very mediocre product for which they charge premium prices. If you have another option, I would consider it seriously if the quality of construction is important to you.

They had installed the wrong lighting fixtures, and failed to put up the crown moulding that had been paid for. Dealing with the warranty section trying to get items fixed was a long battle with incompetence. They had sent out repairmen 30 times and there were over 11 no shows as well. Each time a workman was scheduled meant taking time off work, as they only work M-F. I would not recommend a Pulte home to my worst enemy. This is not a complete list of items wrong with the home, and the items included everything, electrical issues, plumbing issues, flooring issues, cosmetics, and structural issues.

I don't think we'll be here long. I'm so unhappy with the whole thing. The HOA doesn't respond to you, especially if it's something they don't want to hear. They have these customer service managers that are away and hardly ever able to reach. When they do get things scheduled, they schedule everybody in one day. So it's like a zoo and very stressful. So my advice to anyone looking for a new home, don't buy here. I'm so sorry I did. It's a shame that the models are so appealing, but our homes, not so much.

• June 5, 2019: PulteGroup returned my call and claimed appliance warranty goes through Whirlpool and PulteGroup will not take responsibility for waiver.

As of today, I am an unsatisfied customer whose warranty is not being upheld by the company who are responsible for installing the defective unit. PulteGroup ordered the equipment through Whirlpool for my brand-new home and are not taking the necessary steps to resolve the solution as the contractors of my home. Sincerely, Muhiyadin **

In six years,

-And the central heating system is incapable of warming the house much higher than 55° in the winter.

I really want to like this house, mainly because of how spacious it is, but I think that repairs to the house have cost more than all of the furniture combined, in just 6 years.

Do not trust these people. They do not care about you. Many are cold and show little sense of customer respect. If you choose them, check everything on the sheet you sign off on at design center and any other document with every product face to face. They will not correct their mistakes. They also use DensShield to build your shower. This is a drywall product with a covering that can peel off. They put Schluter waterproof sheeting on top but any crack or hole, any place with nail hole that is not sealed and you have water going back into the drywall. This DensShield is behind the cultured marble sheets and same thing applies for chalking and if any leaks behind the shower.

Tract builders are moving to this because it is cheaper and lighter weight than concrete board. You are better off with concrete board that has no waterproofing than this system. They often do not use true professional tilers. So think about that. I do not trust them at all now. If they are going to act like this about a 1000$ upgrade then what else do they scrimp on.

First off, all the seams were visible from the first day we moved in and each were noted from the inspection. Pulte did their part and had the contractor come out to try to hide the seams, but a carpet rake is simply a cover up and not a fix. We were told on the second attempt they will have a specialized person fix the problem (infrared fix), but it was likely a carpet rake attempt to hide the flaw since all seams were visible short time after. Why the contractor would put two seams in a hallway is beyond me? Looks like they pieced the main upstairs hallway with scraps of the carpet that matched to avoid using one larger piece for the hallway.

Second, there were a ton of ripples all noted from the inspections. I get high traffic areas will show ripples. But to have it stretched and then a week later have the ripples show back up seems a little “off.” Questions came to mind like is there enough tacking holding the edges to keep the carpet stretched? Were there more corners cut by the contractor to “save money”? Why are the ripples showing so quickly after being stretched?

Recently, we put in to have the carpet stretched in with Pulte and been told it's now our problem to deal with. I get the timing is past our one-year warranty, but the issues were noted before the one year/initial inspection, the problems were attempted to be fixed and still we see the same result, poor craftsmanship. We do have an Oxbow Facebook page that numerous Pulte Home Owners have complained about their Carpet which tells me faulty craftsmanship’s vs. wear n tear. So, it is not just us with the issues.

I am person who understands the difference between” normal wear n tear” and bad install. Pulte is a recognized builder and the reason why we chose to go with them to build initially. When multiple people have spent close to half million dollars on a house in the neighborhood, but get carpet of this standard, I be very concerned on the image I was presenting to potential future home owners that are considering Pulte as their builder. I totally get that Pulte has contractors that they trust on their installs, but it is Pulte that ultimately puts their stamp of approval on their product. I hate to see a below average carpet install be used for quality issues for Pulte Homes. If anything, take a closer look at who installs the carpet.

There's more and more seems to come up every day. BE WARNED! We even hired an independent inspector-didn't matter; DW Nexton is a nice environment, but the construction values are THE PITS - all of this and we paid over $500k for the house! I would never recommend Pulte or DW Nexton to anyone.

Original Review: I bought a brand new house about a year and a half ago. We have had drainage issues in the yard and to repair the drainage issue. Pulte had the contractor plow a moat around the house and then laid sod and said you're all set. I have stucco cracks all over the house and they will not repair them because they are not 1/8 of an inch wide. This is because they lost a lawsuit recently. Everyone else in the community has had their stucco repaired regardless of the width of the crack.

We had uneven (not plumb) window openings. The shower instead of grouting it all they used silicon in all of the 90 degree angles. The ceiling is cracked from one wall to another and they have tried to repair it 3 times and it has cracked again. They came to replace a floor tile that had a blemish on it and I gave them a tile but yet they used white grout instead of bisque and told us to let it get dirty and that will fix it. Are you kidding me a brand new house... Pulte is a company I would suggest everyone to stay away from. I have been in construction for over 34 years... I should have known better. HACKS.

Totally disappointed with the quality of workmanship and material used for roof. If known they would install 60 MPH tolerance rated shingles I would have definitely gone for a higher one considering we live in Chicagoland and this is kind of expected wind in this area. The reason they are getting away with this is because of location and people afraid to publicly rate them bad as they suspect to lower their property value which will be lowered eventually if they do not fix their issues in timely manner and I know for a fact that this is not the only issue with this community. If I can rate negative I would definitely give Negative 5 stars. See the pictures taken after four months of closing on the new home (March 19).

Also turns out Brad ** didnt build my stairs just another brick company that Pulte ask to help. Fortunately, Brad ** was so professional and courteous to do Pulte a favor and look at my stairs???? Yes he just looked at the stairs. He won’t make any money off my repairs so I don’t even know why Pulte asked Brad **. I look at my stairs everyday! Pulte does send you an email that someone will stop by to fix it but that’s it. They will not repair anything after you move in! Find a different builder! Let me mention that Pulte is currently building about 20 townhomes in my neighborhood so I understand why there is no rush on my work order. The same company that built my stairs are working on the new townhomes!???

They will not cover replacement because they "say" it doesn't fall under their warranty. Please protect yourself if you are considering building with Pulte and require that they install screens over the full window to prevent this from happening. They know it's a possibility, but they aren't taking any initiative to protect homeowners from it happening to future home buyers.