Pulte Homes Reviews

I purchased a brand new house from Pulte Homes and they give you a year warranty to repair anything with the house, so a year passed and I did a report of the things that needed to be repaired, they came out to repair minor stuff but they never came back to repair some broken roof tile, bathroom mirror, kitchen cabinet and floor tile, I called the guy in charge I think his name is JOE but he stopped answering the phone,

Pulte Homes has been the worst experience ever! They build crapy homes built with crappy materials and use crappy vendors so they can point the fingers at. Purchased a NEW home. Nothing works as it should. Heater AC roof - doors windows flooring even large concrete cracks. PULTE has ran AWAY from EVERY ASPECT. We need to spend 30k on a a/c heater since plate could not install properly - THIS NOW FALLS ON THE HOMEOWNER as they refuse to do anything with INTEGRITY. RUN AWAY FROM THESE GUYS. THEY WILL RAKE YOU OVER THE COALS FROM THE HELLISH ENVIRONMENT they run. We have had so many claims on our new home IT IS UNINSURABLE. Multiple SUB CONCRETE LEAKS. I WISH I WOULD HAVE NEVER SPENT THE KIND OF $ - ARBITRATION and HIDING are the only things pulte is good at!

Updated on 02/22/2025: I just wanted to mention that Pulte responded asking for contact information, indicating the review resolution is in progress. However, there has been no resolution yet, as I haven't heard from them.

I have been in my brand new home since 12/20/2024 and here in Florida we experienced real cold weather. We get it for a few days every year. This time it was weeks. Let me tell you how cold it is in our home on the 1st floor. Today is a warmer day but still cold and you can see the temperature differential is 4 degrees. When the temperature drops it will widen the difference. Last week The AC technician that came over had a reading in the 50s while upstairs was in the 70s.

Purchased a Pulte home in August 11, 2022. The home is beautiful. August 16, 2022 we started having problems with the electrical and air conditioning. The response from Pulte was quick, but no one resolved the problems. The problems continued for 2 1/2 years without fixing the problem. Pulte warranty no longer covers. I have paid out over $1000. The electricians stated problem is inverter to the solar panels. Sunrun says no their system is working fine that it is a Pulte problem. No solution reached. Second challenge is HVAC unit. The company found incorrect installation and they fixed it. System not working correctly and now they tell me they can no longer service me. Need to hire an outside company paying money out of my pocket. Pulte investigates and leaves it up to the vendors to fix it. Vendors delay repair. While the customer is left to deal with the vendors directly, no help from Pulte.

New roof, new hot water heater, new floors, bathroom toilets coming off walls. New toilets, new AC, new shower, windows broken. Patio sliding doors broke, had to replace, all this had to be replaced. New windows. Installed windows all fogged up. Cracked porch cement. Driveway split. Screens split had to replace. Horrible home builder. They do not care either. No relief from them. Lemons homes here.

Pulte doesn't care about your home buying/owning experience. We have bought 3 brand new builds and this was by far the worst experience. If I had to choose between the local high school building my home and Pulte, I'd pick the local high school. Guys are showing up drunk on the job, none of them can keep the house in order and are mixing up projects. Our house had the wrong paint on one wall, chipped paint on the door, our windows won't lock. We've been in this house for three months and we still haven't gotten anything fixed let alone a call back.

This is my second Pulte home and I am extremely disappointed in the lack of follow up after move in. I have been trying since July, 24 (move in) to get them to come back and complete the items on my punch list. I've called, emailed and nothing has been done. I also find that the person in charge of the ARC is unreasonable and makes decisions that are random and not compliant with the by laws. I really enjoyed working with those in charge of sales and construction but the follow up after closing is TERRIBLE.

I am a homeowner of 6+ years. The problems started with initial build, many, many issues. This house my house was placed on a lot to small for the footprint of the ROANOKE model. This caused the initial and biggest problem being they had to jack hammer my garage floor out 12 inches and repour just so I could fit a Prius in my two car garage. They only did this because I wouldn't close.

We purchased a Pulte home in Del Webb. While we love the neighborhood, the quality of the build is not what we expected. Floorboards are loose, windows break, hot water is slow, appliances are faulty, shower grout continues to crack, and our home is only 7 months old. Customer Care is difficult to reach and could care less about improving their product. Pulte is not concerned about quality. It’s a greed based business model.

Horrible home. Six months in and my basement was saturated with mold. My garage entrance was installed on the wrong side and 90 percent of my battery joints on my siding were not installed with required facia.

We have had terrible experiences with Pulte whenever we make requests under warranty. We were initially made aware of subfloor issues in 2022 and when we put in a request for repairs, we were told that the cracking in the floors were due to owner neglect. Fast forward several months later, we finally had someone come do a visual inspection and confirmed that there were in fact subfloor issues. When the flooring company was sent out to make the repairs, they did a horrible job. Please note that it took a year for Pulte to send them out to make the repairs. Once the repairs were made, the contracting company left messy caulk and grout everywhere. They did a very poor job.

After a little over 2 years in our home, I can honestly say that I wish I had read more reviews before buying a Pulte-made house (not home). Within a few months, we started having issues. It starts with cheap drywall falling with very little weight. Soon after fixing that, the hot water tank blew. The floors are not level in our dining area as well as the master bedroom as the furniture wobbles on it. The outside GFI outlets trip with the slightest hint of rain. The appliances they installed are better off in the box….they’re cheap and have already been replaced. Should I continue….???

My experience building my first new home has been deeply frustrating. A major leak above the furnace caused severe mold growth, clearly pre-existing before closing. Neither the construction manager nor the warranty team caught it. Despite the mold’s presence, the warranty personnel refused air quality or mold testing, dismissing concerns based solely on photos. I’ve had to pay for testing myself to protect my family’s health. Other issues, like cold drafts through outlets and wall dripping, are brushed off as ‘normal.’ The warranty team refuses to investigate insulation or ensure the home meets code. This builder’s claims of quality and energy efficiency feel entirely misleading. I cannot recommend them based on my experience.

We have had nothing but problems with our Pulte Home. 90% of the windows bowed up at the bottom, and the "repair work" was all done substandard. Our second floor is at least 10 degrees warmer than the first floor, and Pulte's solution was to close down the vents upstairs as they do not install dampers to control airflow. Several other problems that are too numerous to mention.

I moved in a new home built by Pulte Homes in the last June. One of the issues in the home is low temperature of the hot water from bathtub faucet in the master bath. The hot water is little bit below 110 degrees (108 or 109 degrees) at highest, which is not satisfactory. However, the hot water from the sink and shower in the master bathroom and the hot water from the other bath tub faucet is hot enough (close to 120 degrees).

Email me for an open and honest review. Not a good experience all around. Very deceptive business practices. Misled, lied to and not for whatever paid for. Email me for more involved details of experiences.

I do love my home but Pulte will absolutely try to get out of repairing, replacing or following through. They installed dead sod and we had to wait 8 months for them to replace it, and that was after multiple calls and emails. We had a leaky shower that they refused to fix. We had to pay to fix their poor work after buying a brand new home. Also beware the walk-through where the CM blue tapes a lot of paint dings so that you won’t notice other issues. They’re known for this and definitely did it in our home. My oven is a different brand than my other appliances, which is embarrassing.

My experience with Pulte Homes has been nothing short of frustrating and disappointing. From the moment I took possession of my home, it has been riddled with issues that should never exist in a newly built property. Doors that won’t close properly, poorly painted finishes, misaligned tiles, warped cabinets, roof damage, and even an unprofessionally installed doorbell are just the beginning of a long list of problems. Despite bringing these concerns to my project manager’s attention repeatedly during the building process, I was met with dismissive and unprofessional responses like, “not everything is perfect” or “let’s be realistic.” Since closing, the promised repairs have yet to be completed, and communication has been abysmal. It’s been months, and many areas of my home still have blue tape marking the unresolved issues.

Pricing too high for the little you receive. Customer service sucks. They do not get back to you promptly and have excuses for why they can't do things for you that you expect need done. Quality of all products poor.

We recently bought a Pulte home. We paid a very large amount of money for the home, including what Pulte termed "upgrades". We are very disappointed. The construction is very poor, the "upgrades" were expensive and were provisioned using the cheapest materials possible. For example, our "upgraded" stainless steel kitchen sink is thin and tinny and there is not enough (if any) stainless steel to attract a magnet. Our two car garage door has only one spring and not only is it extremely noisy, the same door/spring combo collapsed at a neighbor's house.

Noticed the toilets in both bathrooms were used (discoloration of the seats) and the Comfort Height I am currently paying for was not installed. The stories I get from Debbie ** is, "they were not like that when I moved in," seven months ago and Pulte Mortgage sets the standard for what is and is not a Disability Toilet. Her solution, which she phrased as (being nice) was to buy me new toilets seat. The house developed a crack (very minor at this point) five months after living here because of a poorly installed drain in MY back yard. The sod they chose to put in as my lawn is straight from a dandelion farm. The driveway was crumbling and allegedly repaired, but I am still blowing away concrete.

My family has built a home in Rocking K community Tuscon. Place looks like it will be beautiful when completed. We hope to enjoy all the amenities one day. The sales person in Del webb Winnie was great to work with. As time went on we found Pulte and del webb's sales office do not work together. Once a home is sold del webb wiped there has cleaned of everything. Sad! Pulte did not give the 45- 60 day notice of a closing date as we were told. When the walk through came there were more than 30 major things that needed to be fixed. So we stopped the closing as the home was not ready to move in.

Could’ve been mortgage free if we never purchased our first home with them in 1997. The home we purchased was supposed to our first and only one. Home was cheaply built and the subdivision had to be rerouted to accommodate I 485 in Charlotte NC. So fast forward we sold and had to start over in 2005.

We purchased a Pulte home in April 2016. We had it license inspected. A few months later we noticed the third bedroom was warmer than the other rooms. That particular bedroom was used by my sister who was living with us at the time. After my sister moved back East to my son moved into that room being that it was a bit larger. The first thing he noticed was how incredibly warm the room was during spring and how intolerable the room became in the summer. We adjusted the temperature of the thermostat, my entire house was absolutely ice cold but this room was still hot. After years of dealing with this and no one able to do anything about it, we hired Colton Mechanical.

I wouldn't trust Pulte to build me a bird house let alone a home. Lived at Pulte home 2 years, good luck with the horrendous quality and any sort of warranty repairs as they do them wrong or not at all.

Absolute 100% garbage homes. I bought my Pulte home from the original owner 6 years ago, I have had absolutely nothing but problems since. The latest is a PEX water line that split inside the garage wall, and the drywall and insulation have to be removed because it's soaked, the plumbing fixed, and then the drywall and insulation reinstalled. Not to mention it also ruined a custom cabinet that was inside my garage that also has to be rebuilt. The plumber that was here to give an estimate for the repair said it was extremely shoddy workmanship on how the line was installed, it was only a matter of time before it failed.

Moved into home 2021. House filthy inside and out. Response from manager of cleaning contractor. Will return in 23. Complained about scratch in countertop after my wife cleaned house. Had customer care senior exec. question the community customer care manager "How do we know if the customer did not do it". After pointing out numerous problems standard reply was "You must have had a custom home" which I never have. Pointed out to the second supervisor that overlooked construction of our home that doors do not close properly. After closing doors still not repaired. Answer "subcontractor stated that was best he could do".

The quality of construction is very poor and after purchasing support is very irresponsible and won’t respond unless you escalate multiple times. The house will have cracks on stucco everywhere and they won’t fix them and house looks like 20-30 years old even though it is built 2-3 years ago. They are ridiculously expensive and construction quality is very poor. I would not recommend this builder if you are looking for good quality home for the money you spend. I regret buying a home from Pulte homes.

Pls think carefully before you purchase this Pulte home. Worse than Ryan Home I think. I can paint and drywall job better than this. They did not clean the house before the settlement. Not professional and I really hope you don't make the mistake which I made.