Pulte Homes Reviews

Every issue I had with Pulte home builders was resolved in totality. Ann ** was great to talk with and understanding to my concerns. She quickly resolved my issues.

Most of our experience was just ok. Most of the small things on our walk through were never fixed. But the big issue is our siding. Had some cracks when we moved in. Talked to Pulte, they were going to fix it. Even dropped off some siding in our driveway and disappeared....It is now a couple years later, one whole side of our home is full of cracks in the siding looks so bad even our guest mention it. Tried to contact the company that installed it. Did what they said and heard nothing. Our home is now about 3 years old and we are looking on having to replace the siding. A huge expense. This is why you buy a new home so things like this won't happen! Very disappointing

I have built a home before and Pulte is by far the worst builder. Their service and home warranty request process is the worst. I would have never thought that a half million dollar home would have this many issues. Since moving into my community in June 2024 I’ve had report exterior paint issue, water drainage and inside plumbing issues. As, a retired veteran who have thought that i would be considering putting my home up for sale and moving.

Absolute disaster buying a Pulte home. This was my first house and was supposed to be our dream home that we build from scratch. Ended up an absolute nightmare. Pulte was too cheap to put in more than one heating zone in a three story home and it has been about 15 degrees cooler on the bottom floor than on the top. The bottom floor is unbearably cold and the top floor is unbearably hot. Pulte just sends their engineers to adjust the vents over and over but everyone knows they are just toying with us and waiting for the warranty to run out. The quality of house is poor, everything is crooked and all of the elements are very cheaply made. It’s an absolute disappointment and while the customer service people are responsive and try to help, it’s absurd how much they charge for these houses and how terrible the quality is. Don’t buy a Pulte home.

We bought our Pulte home 6 years and and we are the second owners. The first buyers definitely didn’t keep an eye on construction. The recess lighting in the kitchen all had different bases. The rails for the drawers are all STAPLE in. The vent to the over the range microwave was NOT aluminum tape sealed properly. The vent duct was NOT the right size, so all the years old air has just been cycled back into the microwave which tracks since it always dribbled oil down to the range. The floorboards are glued with non-water resistant adhesive and I’ve had to reseal the floorboards with the proper glue. The HVAC had dual zones but the wrong dual climate motherboard.

We purchased a home at the end of last year, 750~800K neighborhood in Ohio. We have had numberless of issues before and after closing. A construction manager yield to me when I asked some requests which anyone might be asked before closing. When I asked if I could record our conversation, he raised his voice that if I did, he would stop talking.

Exterior paint and driveway: Cheap gray concrete paint was used on the exterior. Within three months, the driveway concrete cracked, showing poor quality materials and workmanship.

We purchased a newly built home from Pulte expecting high construction standards, but unfortunately our experience has been very disappointing. Recently, several roof shingles were damaged during winds around 52 mph, which is not an extreme wind event in Ohio. For a newly constructed home, this is very concerning. Roofs installed according to the Ohio Residential Building Code (OAC 4101:8-9-01) are expected to meet wind-resistance standards and be designed to handle significantly higher wind loads.

I am reporting an urgent safety issue in my home. The tall kitchen cabinet (approximately 8 ft) that holds the built-in microwave and oven is pulling away from the wall and is now about 2 inches separated. When I inspected the back, I found that this very heavy cabinet was installed with only four screws and without proper support or shimming along the height. Because it carries the weight of both appliances, this appears to be an improper installation.

Terrible company. They will force you into using their lender and title company and you will be screwed on tax credits. Builder project managers are clueless and will hide foundational issues from you. They will lie to your face while the purchase agreement you sign has hidden clauses that essentially screw you over. Avoid this company if you have any choice in the matter. Use them at your own risk.

We chose Pulte Homes expecting strong build quality and high standards of workmanship. Unfortunately, our experience has been disappointing. The overall construction feels subpar, with visible cracks in the driveway and other areas of the home. The workmanship and materials have not met the quality level we were led to expect. Based on our experience, we would not recommend Pulte Homes.

While we love our new home and had a fantastic experience with our Construction Manager, Zac, the corporate side of Pulte Homes left us extremely dissatisfied. We went under contract with a "Free Golf Cart" promotion written into our agreement. Pulte mortgage waited until three days before closing to tell us this was actually considered a “sales concession” and had to be calculated into our LTV, leaving us with an option to pay $9K more at closing or monthly PMI… for a “free golf cart promotion” no fine print, nothing disclosed by the Pulte sales rep warning us of this circumstance the entire 3+ months this was written in our signed contract.

Pulte Homes has unfortunately used its former good reputation from over a decade to resell people on its alleged high quality both the for the sale of the home and post warranty repairs and defects. Pulte is not high quality in its build nor its post sale warranty work. It seems that Pulte may have an internal SOP to deny or refuse to make most post warranty repair claims.

Pulte does not honor their warranty. We purchased our home in the Del Webb Viera community in October 2024. A few months later, we began experiencing a strong odor coming from the walls in our front room. After multiple work orders and considerable frustration, Pulte eventually contacted Indoor Air Quality Solutions, who quickly identified the issue, and Pulte corrected it.

Pulte I will say build beautiful homes but once they get your money, you find out they are liars. My kitchen sink was installed backwards and they told me my first mortgage payment would be April 1st, yet I have a bill saying my mortgage is due March 1. They lie, lie, lie.

We purchased our home in April 2024 and had Lisa as our warranty representative. It was so difficult to have her ever respond or get things fix, things like our driveway is still not fixed and a leak behind our light switch is still there. Lisa no longer works for the company and we now have David ** who wouldn’t response to emails. I had to cc so many different people to get his attention. He Facetime my husband to see what was wrong 'cause he couldn’t make it out there. Said, "Oh yeah those are more than 1/4 inch cracks and we can fix it" then just ignores us and doesn’t get it fixed.

I don't have enough bad things to say about Pulte and their entire mortgage team, loan consultants, underwriters, loan processors, managers. All the above. I could probably write a 5 page essay explaining all the reasons NOT to buy with this company but I will shorten it for the reader's sake. I am 1st time homebuyer and they have made this experience nothing short of a terrible, miserable, unprofessional, unorganized disaster of a process. From day one I was told I was overqualified for my loan and even encouraged to go higher on my loan as my "income was sufficient enough" to do so, although I refused as I had a monthly budget I wanted to stay in. That being said, I locked in a rate etc 30 days ago.

Pulte quality is absolutely ridiculous. Only been in my home as year and have had so many issues. Don't buy from them. Bait and switch just to close their neighborhoods. People don't speak English...terrible workmanship and their built to last warranty is a complete JOKE.

I purchased and moved into a Pulte Del Webb Home June 2022. I am having problems with one of my kitchen cabinets, specifically the one over the refrigerator. The back corner of the cabinet separated and the cabinet collapsed so that it is not level. One of my serving platters chipped as well as another serving piece. I contacted Timberline and they basically told me to go to Home Depot to replace the cabinet. They said the cabinet only has a two year warranty and basically tough luck. A Pulte rep. came to my home and said that the cabinet was installed properly. Is there anyone else that had a problem with Timberline American Woodmark Valueline Cabinets. My concern that my other cabinets will collapse also. I have a lot of dishes and items that are not replaceable. If I had known about the two year warranty, I would have chosen to get my own contractor to put in higher quality cabinets in my 580,000 purchase price condo (only 1700 square foot).

Can anyone help me? I’m stuck in a nightmare situation. I purchased a Pulte home in Massachusetts, and the design is far worse than I realized—nobody could have imagined that a luxury home like this would have such poor design choices. I paid close to $2 million for the Hardwick model, which was advertised as having a "3-car garage," but here’s the issue: one of the garage doors is less than 8 feet wide, which is too narrow for any of my cars, and the other is supposed to be 16 feet. The problem is, the smaller bay barely fits a mid-sized SUV, and there’s no way to park two cars in the 16-foot bay. Essentially, this so-called "3-car garage" is really just a large single-car garage.

I purchased a brand new Pulte home in 2017 in Stephens City, VA. I have had some major issues, so I decided to write a review. First, I was supposed to have a final walk through on the day that I signed the papers. The night before, the guy called me and said he had to cancel my walk through for personal reasons. I had a moving truck coming the next day, so I was forced to sign the papers without a final walkthrough. After signing, I went to the house. Multiple small issues including poor cleaning. In particular, the windows were filthy. I called the supervisor and told him, and he scheduled a few items to be repaired, but not all of them. I had to call repeatedly over a period of months to get all items resolved.

I like Pulte but the warranty side so far not happy. I changed my toilet and my flooring. Then, I have an issue with my toilet overflow. My warranty got void. They're saying because of my toilet change and my flooring but what cause the toilet to overflow it's their tile worker/subcontractor dumping their extra grout inside the toilet drain. I have the pictures and video to prove it. Matt **, the superintendent said can't help me and my warranty got voided. Thing bring sour to my Pulte administration.

I would rather a entire prison run a train on me than deal with this company again. The lending through them is a mess, it's not worth the 2% closing incentive. No one from Pulte gets back to you but then appear out of nowhere in a rush to gather info from you. It's been five and half months with no clear sight of being approved so I'm stepping away from them within one month of closing. They lie their way through to get you to sign, stay away.

We (in SW Washington state) are very disappointed with Pulte’s customer care and their handling of new home warranties. We were wrongly blamed for a manufacturing defect, faced long delays and poor communication when scheduling repairs, and had serious issues dismissed as “normal.” Since closing in July, we have found many issues, including plumbing and HVAC problems. No one from customer care has visited to assess them in person. Problems like cabinet doors banging into walls were not their responsibility, and our rep failed to follow up on promised solutions, leaving us to solve it ourselves.

Updated on 12/23/2025: I've requested management contact for the Pioneer Ranch community for Pulte. They run a scam where they pretend you are approved based on "conditions" and then the mortgage company will stall in contacting you and simply copy and paste "conditions" endlessly, responding to me once every two weeks until I can no longer back out of the deal and they take your Earnest money. They make everything look perfect until you cannot get your Earnest money back because they will not approve you. They have done this to thousands of Americans. Just Google it and see.

We purchased our Pulte home in good faith, relying on their express 5-year water intrusion warranty and 10-year structural warranty for protection against exactly the type of failure we are now experiencing. Unfortunately, we are currently displaced from our home due to severe water intrusion caused by defective shower construction and failed waterproofing, and Pulte has not taken full accountability to date.

Pulte does not allow upgrades to the single slab foundation vapor barriers to a much better product. 6 mil to either 10 or 15 mil product, even though customer willingness to cover the additional costs. A stronger vapor barrier has proven itself in colder climates to prevent loss of heat from foundation slabs.

Pulte homes are straight garbage. I've held a job in most trades, 30 years of experience. I take pride in my work. Pulte homes is the definition of cheapest lowest bid construction possible. You couldn't give me a pulte home. I've run into them from Maine to Florida. Always same product, thrown together as quickly as possible with garbage materials. This is never and has never been a good recipes. Pulte is the joke of the industry.

I wanted to take some time out to talk about my ongoing experience with Pulte. I’ve been a homeowner of Pulte Homes for 8 years now. Unfortunately, I had to get foundation repairs done on my home. James with Pulte has been a godsend. He helped me through the whole process to get the foundation repairs done and all of the repairs fixed due to the foundation damages. I am so thankful that Pulte has such an awesome employee! He is the reason why I feel great being a Pulte homeowner. The start off was very stressful but James stepped in and helped the rest of the process. Any bad experience I had in the beginning has changed because of James and his great service. He is a great representation of Pulte all together. Thank you, James for turning my experience around to the best one!! I am truly grateful!

The building process was informative as this was the first home that we have built. The contractors are extremely lazy when it comes to cleanliness and leave trash everywhere throughout the home, despite Pulte's attempts to "charge them $100/day for trash left." I don't think there was ever any follow up on those signs as there was food, cans, cigarette packs, water bottles, etc. left in and around the home almost daily. However, after multiple complaints it got... Better. Fast forward to 5 months later and we have this awful smell permeating the 1st floor of the home. We put in multiple trouble tickets with Pulte, have them come out to figure out what the problem is, and 3 weeks later... We are still living in a home that smells like rotten eggs. We have done everything they have told us would "solve the problem" with no resolution.

If I can give 0 to their warranty/customer service department I will give it. Both our son and us have a house from Pulte in El Cidro, Goodyear. We have call for warranty service and we have been told NO. First my son call because his outdoor faucet is not working and he was told to put a screwdriver thru the faucet to see if the hard water is stuck and if that doesn't work then they might send a plumber. My husband call because our electric outlets are tripping the breaks and was told to only plug what is needed. Are we in a third world country that we can't plug in the kitchen all our appliances. What type of builder is this? We purchase here because they were supposed to be good but that is not true. We have been living in the houses for less than 1 year (My son since February 2025 and us since July 2025.)

The roof leaked and they hid it at final walkthrough before closing. All trades were subcontracted and I was told by the superintendent that their work would only be reviewed (inspected) once per week - supposedly, only hired experienced contractors with a good track record. Long story short, run don't walk away.

I purchased a new home from Pulte and it felt like a used home when I received it. Still outstanding issues that were not addressed prior to closing. I would never purchase from Pulte again; too many issues with the house. They claim to be a "quality" builder but they are like any other builder and actually a little less. I have had a good experience with prior homes from David Weekley, Ashton Woods, and Ryland. When you are considering with Pulte you have to document everything and ask lots of questions (there is so much they will not tell you); and you have to get a Home Inspector to inspect. After you purchase you will actually be fixing things on your home that should have been delivered as new. Just a bad experience for my wife and me.

We bought a Pulte home and have experienced several repair issues. The biggest is the paver driveway, plumbing and electrical. They took over a year to come back out to relay the pavers and now the pavers are worse than ever. They are saying that it is now out of warranty and it is our place to fix. How are we supposed to know that this would happen again within the week that this was laid. Pavers are breaking and driveway is rolling because of the poor work. Our plumbing is not very good but we make do. They wanted to save money and put so many rooms on one circuit that we can't have the microwave and coffee maker going at the same time. Pulte is not a quality home. I would not recommend them as a Florida builder. The Pulte brand in Georgia is so much better.

SCAMMERS. Worst company in the world. They scammed us with our house. Cheapest built house, never try to help, and terrible customer service. We asked for help and they threw us aside since they have a lot of power. They lied about the house to be able to sell it. Stay away.

I’m extremely disappointed with how Pulte Homes has handled my refund for The Exchange at 401 (Lot 56201). It has been more than two weeks since I was told that the refund department would contact me, but no one has reached out — not a single email or phone call. The sales representative keeps saying that refunds are not his responsibility, and there is no clear way to reach anyone in the refund or accounting department.

Warranty work is not great. Have lived in our home for two years and still dealing with warranty work. There is no communication with the employees. The project manager lied about the things we pointed out before the final walk through. We have had multiple people over to complete the same job and still not complete. I have emailed and left message regarding these issues and nothing has been done to complete this work that should have been done the first time. Extremely dissatisfied with Pulte. Also the floor plans with the features they show in the model homes are not offered because they say they are old features. Again no communication to the buyer.

Our home has a failing foundation and framing issues, multiple wall cracks with one being over 1/2 inch wide. The house isn’t even five years old, yet Pulte is not honoring their 10-year structural warranty. Our floors are also separated from the walls in places. We reported these issues to Pulte over a year ago, and still, there has been no resolution. The problems continue to worsen each month.

My experience with Pulte Homes has been very disappointing. The house was delivered with poor workmanship, unfinished paint, cracks in walls, drainage problems, and even dead landscaping and a dead tree before move-in. Despite repeated follow-ups, most issues remain unresolved, and communication has been inconsistent. I would not recommend Pulte Homes due to their lack of quality control and accountability.

My cousin and I who live at the same address received a letter that looked official sent by Department Of Children and Families, but upon closer inspection, I realize these letters were a fraudulent attempt to get our personal information. The originator came from the Pulte Group. I had reached out to them to notify them, but they didn’t seem to care. Spoke with Tracy.