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We love our new home in Rancho Mirage, but have a horrible HOA, we submitted all the landscape documents and they turned it down, we did the exact same plants, rocks, trees as many of our neighbors have. This is what I do for a living. Feeling very disappointed in Del Web Rancho mirage. We were told one thing and it was all untrue. Be careful when dealing with Del Web Rancho Mirage power hungry HOA. And we have spent well over a million on the property.
After exploring all the options for 55+ communities available in Northeast Florida, we elected to buy in Del Webb eTown. Convenience, floor plans/models, resident interviews and completed amenities checked off all the boxes on our list. So, in May 2019 we signed a Home Purchase Agreement (HPA) to begin the process. And after several months for the necessary approvals, things started to move. My wife and I were impressed with our Sales Consultant's (SC) attention to detail with our model selection, lot orientation, paint color and structural options. She explained how Pulte reviews these items to ensure minimal redundancies within the community. What could go wrong?
Three months later, we discovered that another SC changed the orientation of the house being built next door, putting the two Lanais facing each other without any privacy. This was done for his personal benefit, unjust enrichment and without written approval from the buyer. When we confronted our SC with the evidence, she and the other buyer's SC, in concert, assured us this was not the case. Several weeks later while visiting the property, we were astonished to find the slab for our neighbor's house had been poured incorrectly. Going back to the sales office, our SC was not available, only to find out the next day, she had been transferred to another Pulte community.
Next when meeting with the Sales Manager, it was agreed that Pulte would cancel the first house (House A) and rewrite the HPA for a second house (House B) on a different lot. Pulte also threw in $20,000 in additional upgrades on House B to sweeten the deal. (Pulte made an additional $53,000 profit on House A to a subsequent buyer, hitting a home run for themselves). The new HPA was signed in November 2021. Again, what could go wrong? What did go wrong was the process was again started from the beginning, extending out its completion and closing until late October 2022. And during the delay, the real estate market contracted leaving us unable to sell our current home.
Subsequently, we were able to find a buyer for House B, with an anticipated closing in May 2023, taking a $40,000 loss. The one positive taken from this mess is that our buyer is getting a Pulte Home with all the many build quality defects remedied. One could argue that we agreed to the replacement and it's on us. However, with compelling evidence of Pulte's employee changing our first neighbor's contract for his personal benefit, none of this would have occurred, and he is still employed by Pulte.
Two weeks ago Pulte's Northeast Division Director of Customer Care, met with me to discuss what and how this happened. In a follow up telephone call, two other managers explained that our complaint was rejected, "The decision is final, please don't bother us anymore." Not their best moment. So after two years and a $40,000 loss, if asked would I rather be bitten by a rattlesnake or buy a home from Pulte, I would take the snake bite. And so should you.
If I could give this company zero stars, I would. Needless to say, we never even got through the home building process and decided to terminate our home purchase agreement, even after engaging legal services and determining we would lose our $10k deposit. The entire process has been disorganized with tons of misinformation, attempted additional charges and predatory practices. And yet, here we were 4 months into the contract with absolutely NO progress made. To provide some background, this is NOT our first new build, so we were very aware of the process and had a great experience with the previous builder we utilized.
Our process started out VERY rocky as the first pieces of misinformation came with the incentives being offered for the community we were interested in, as well as the type of community (natural gas vs. electric). My parent was told by a sales consultant in writing that the community was offering $40k in incentives, however the sales consultant we were assigned told us $30k. When inquiring about the discrepancy, our SC blamed the entire situation on the other's incompetency. We should've taken the red flag right there, but we proceeded. We signed the initial agreement and then determined that it was a natural gas community. They proceeded to ensure us that this was a cheaper/safer option however upon further research it was not.
The next debacle came with the SC improperly selecting the structural options within their system. We had selected a 3-car garage w/ service door and to convert the tandem garage into a flex room ($4,800 total). After "submission", they came back and said the structural form was incorrect and there would be an additional $4,100, in addition to the service door not being an option with the 3-car garage. Immediately annoyed and refused to pay for THEIR INCOMPETENCE. After a few back and forth emails, they agreed to a credit and we had already paid the 1st portion of the deposit, so we proceeded.
The design studio appointment went great (best part of the entire experience), however it was a hassle getting in contact with their 3rd party security/audio provider (3rd phase) as our SC never providing the structural plans to them (Note - completing all design phases in the specified timeframe was required to stay in good standing eligibility for the $30k incentive). After 4 change orders, we finally had the design finalized. Then absolutely NOTHING...crickets. We were aware that when we signed the initial agreement, it would take about 2 months for permitting. We were 3 months from there and hadn't even so much heard a peep from the superintendent/SC to discuss pre-construction meeting. I decided to reach out only for them to say there's a backlog and it'll be a couple weeks. Then silence again...we would drive over to the community a couple times a week to do our due diligence.
We could not shake the eerie feelings and the constant incoming negative reviews, so we decided to terminate the agreement. The SC tried to convince us to utilize it as an investment property ($550k+ home) and when we refused and stated that's not even an option as stated within the contract (primary residence) nor the expected financing, the SC told us we would not be getting our deposit back. Their reasoning was that because we had a pre-approval with their preferred lender (even though we were not required to use them, nor did we plan to), that made it a hard-binding non-refundable deposit.
We reached out to our legal team, who reviewed the contract and stated it was the most predatory agreement they had seen to date, and that there was definitely contract language to ensure buyers never get their deposit back. Our only option was to eat the $10k loss or to take the house to the appraisal phase and hope it didn't appraise at the proper value.
We decided to just eat the loss...and I'm glad we did. If this is how the process was going before they even laid the slab, imagine the hassle of their building incompetence and needing independent inspectors (another bs addendum restriction for another time). I would stay FAR away from this company and their affiliated mortgage company.
To all you want to be Pulte homeowners, Hello! and BEWARE!!! From talking to the initial salesperson and viewing the models, my wife and I thought that this was going to be a great experience. That was our first mistake. Surprise! The model was not built the same as the plans specified. Sales prices starting in the low $250,000 to $300,000, yeah because outside the four walls and the roof, everything else is extra. Would you like flooring? EXTRA $$. Would you like kitchen counters? EXTRA $$. Kitchen counter tops? EXTRA $$. How about sinks or faucets? EXTRA $$. The cheapest you can hope to walk away is adding another 20% onto your purchase price.
So you finally select your perfect house; ready for them to build it. Nope. Sorry, doesn’t work that easy. Time for flooring to go in, and suddenly the manufacturer no longer makes that color or in that size a year later and you have to go back into the design center and select a new floor. Second floor chosen, and a month later when they are ready to install, Pulte can’t order enough tile, so we have to come in and select a third floor. And the fun keeps going. A move in date for spring turned into end of summer. The worst problem is lack of communication. When you do talk to someone, they refuse to take responsibility or give a straight answer.
But the building process pales in comparison. The absolute worst is PULTE MORTGAGE. The person that handled our mortgage had absolutely no problem with making promises that were never kept (my mother said that’s called lying), refusing to return our calls, or follow up on details in any semblance of a timely manner. Pulte Mortgage ended up costing us thousands of dollars in extra mortgage fees and monthly payments due to their laziness, and their employee incompetence. Do yourself a favor and find your own outside financing. Life will be easier.
So the house was finally finished and we moved in, and they give you a fifty page warranty on the house which basically boils down to: ‘Pulte will come back to your house one time (after you wait an appropriate length of time to fit their schedule of higher priorities since they have your money already) to maybe fix some things that went wrong in the first year.’ Warning! Don’t open your windows and leave them open for any length of time, according to one of Pulte’s supervisor this causes interior wall cracking of a severe nature because the house has to ‘breath’. But every moron should know that windows are to be looked through and never opened (same with any exterior doors), and since it’s “common knowledge” it’s not something that Pulte readily repairs without a fight and negotiation.
Built a home through Pulte in 2017. They will do everything they can to avoid correcting issues. For example, there are several very large cracks in the basement wall. They have refused to fix it since the 11 month walkthrough. Now they are refusing to fix because it is past the 2 months year warranty period.
Updated on 03/17/2023: I posted a review on March 7th about the poor workmanship of the home we built with Pulte that we just closed on February 24th. The home is in Stone Creek, a 55+ Community in Ocala, FL. Today I write this review from a hotel room because our house that we paid $440,000+ for just 19 days ago has mold in it.
The last couple of days they have had to rip out drywall from the furnace room, pantry, toilet closet, linen closet and laundry room. All because when the worker put the baseboard on in the furnace room he drove the nails through the baseboard and into the condensation pipe that resulted in a significant hole that had been leaking under the ceramic tile since before the closing. Pulte has nothing but unskilled workers that don’t take any pride in their work. No one speaks English, so you can’t even communicate with them. If you are even considering building with Pulte don’t…It will be the biggest financial mistake of your life.
Original Review: My husband and I recently closed on our new house in Stone Creek, a 55+ Community in Ocala, Florida. I am horrified by the poor workmanship from the beginning of construction to the end. No one reads the plans. We paid $266 per square foot for this mess. The first thing that happened is the kitchen window opening was bricked for a much larger window, so they had to fix that. Then they had to dig up our foundation in the kitchen area because the piping under the cement collapsed and they couldn't run the wiring through. They promised a letter from an architect certifying the floor repair has been done properly with a guarantee, and that still hasn't happened. Lots of mistakes throughout the framing process, that if my husband had not pointed them out, they would not have been fixed.
The thermostat wiring was put in the wrong area of the house and noted long before the drywall was up, but they waited months, and then after the painting was done, to pull the wire up in the attic and fish it through another wall, which of course involved making another hole in the painted walls. The electrical box for the dining room light was not centered in the room, it was about a foot off. They were told long before the drywall went up, but of course, they waited until after the ceiling was drywalled and painted to move it only to put in the wrong light box, which then had to be changed out to be able to actually hold a light fixture on it, but they had to go through the attic to finally get it fixed.
While installing the air conditioning vents in the ceiling, there were several vents that the plaster just fell off around vents when they were screwing them in. They had to replaster and did a terrible job on several of the vents and had to replaster an entire seam of plaster that cracked between the dining room and kitchen. They ordered the wrong size kitchen cabinets over the refrigerator area and damaged another cabinet which was repaired and not replaced, because they put the granite countertop in too soon. Lots of dings in the cabinetry and they never painted an entire section of the walls above the kitchen cabinets.
After closing, we began to clean what they didn't, which was everything, and we were appalled that there is paint spray and caulking on every surface in the house including the carpet in the bedrooms. It amazed us that after the floors and carpets were in, that the flooring was not covered especially with all the work that still needed to be done. After my many complaints, they finally had the workers put on booties, but that was a complete waste of time. The workers put on the booties, but then they walked outside in the mud and then back in the house again never removing the booties in the meantime. Oh, and the painters painted along the top of the tub in guest bathroom...who does that? It took me hours to scrape the paint off only to find that they didn't bother to caulk it.
The front door is not lined up properly and you can hear the wind whistling through it. They have been there twice to fix it, still not fixed. And they neglected to put fur stripping on the sliding glass doors, so the bugs are free to just walk in. The keys didn't work, it took them twice before they worked. Oh, and the "day of closing" they spilled a bucket of water in the master bathroom that ran into the master closet. We closed on Friday, February 24th and after an entire weekend of cleaning up water, I demanded the carpet be ripped up and replaced. Good thing it wasn't replaced yet because after we thought it was all dry, last night after 7 days of drying out the closet area, water is now seeping out from under the ceramic tile at the threshold of the master closet. I guess there is still water under the ceramic tile...
They say they have a customer care department, but for the life of me, I can't figure out what they look at or care about. My husband and I have decided as far as the painting that needs to be touched up throughout the entire house and all the flat surfaces such as baseboards and trim that they just painted over debris, caulking and plaster, we will make the repairs. We can only hope they have the decency to give us the paint to do so. The thought of having any of the finish workers in my home again gives me nightmares.
I'm trying to get this for a disabled person in my home. The salesmen Steve ** from Plainfield Vandalia did not tell the truth to his boss Josh. Steve kept saying it was a spec home, I called the town of Plainfield. He did not get permits for the lot I picked out in November and the house has not started. They said just because you have a Steve said just because it a speech home, which it's not because the home did not get started two weeks ago, according to the State House of Indiana and the Secretary of State all home builders no matter when the home get started, must comply with the ADA Act. I have six witness that Steve ** knew I was disabled and sometimes use a walker and later a wheelchair. Steve showed us the model and had plans and walked with 6 of us about what needed to be changed, now he said he never did.
Josh is the boss. Never been to the site for toilets, faucets, doorways shower ramps, and windows. They refused to do it, I gave them the first check in November. House was not started. Then the second check in Dec 3, 2022, and the house was just started two weeks ago. He gave them the option to move to a new county where there will be lots available and they can do it. Then he said after the home is done. I can have it done by hiring my own. They refuse to discount the home. Before you buy from them, josh called headquarters of Atlanta which Atlanta Georgia has different rules.
We are backing out of our home purchase today. BEWARE! These homes are of the absolute poorest construction. Built to the minimum of standards. You will have many issues with these houses. Walls have no sheetrock backing, interior wall studs at max distance, lowest insulation quality possible, not to say not on time by any stretch. I have but multiple homes previously. They may look nice for the first year but you will have MAJOR problems down the road. Do yourself a favor, wait another year for the market to crash, save some extra money and find a quality builder. It will be cheaper in the long run. Hope this helps for all with no experience building houses!
Overall below average to borderline poor customer service. New construction home took almost triple anticipated 6 months time frame to build and when closing date was finally given, we booked a flight since we are out of state residents; but then the house still wasn't ready. We then found out the interior was painted the default color but were never given a choice of one. Also paid thousands extra for a custom handrail by the stairwell; but last second it was repainted the wrong color and not sanded properly like you could accidentally catch a splinter by touching the rail. Had to hire independent contractor to fix and repaint these items.
Around closing time after inspection upon bringing it to the managers attention was simply told that just because the inspector points out something during the inspection does not mean they are legally bound to fix it. Communication was also not great during the construction phase. Have not lived in house yet since we are out of state residents so cannot yet comment on the build quality.
I have three pages of issues with our new home. The worse being is the stove does not work as it keeps tripping the breaker switch. The workmanship is just not good. I called Customer Service three times and have heard nothing. Communication is terrible.
I paid $6,000 earnest money on 11/18/2022 for a "ready to move in" home in Bison Ridge in San Antonio. On 1/13/2023, my friend who is local to the area, met with Jared ** (building supervisor) at Pulte Homes to do a walk-through. What she found was that the foundation was significantly cracked (finger size gaps), the framing was rotted and peeling away, black and green mold visible in several areas, and termite damage. The angles of the framing do not meet TREC guidelines, yet she was told by Jared it is compliant. The wrong size nails were used in areas and were not flush and she was advised that would not be corrected either or perhaps be bent to make them flush. When questioned about the mold (black and green) she was told that was normal. When asked about the gaping cracks, broken pieces and large drill marks in the foundation, she was told that was normal too.
On 1/14/2023 I called Ruben **, Jr. (sales) and he said they haven’t had an inspection of the house yet, but they do use 3rd party inspectors. I asked for the county inspector contact information who came out and approved the foundation, frame, electrical, and plumbing and he said they haven’t had the frame inspected yet. He refused to give me any details of who has inspected the house this far in the building process nor would he answer questions regarding any country inspections done thus far. He instead talked with his manager (no name given) and they said they would pay for me to have my own 3rd party inspector come out and review the property and they will fix any issues found.
I told them I don’t want anything fixed/patched/treated, it’s uninhabitable and they need to start new or refund my earnest money. I told him I’m not buying a home with a severely cracked foundation, rotting frame, and black mold which is likely in the pipes by now. He said neither I nor my friends are allowed to contact him going forward, his manager will advise me of next steps if we decide to seek legal advice. These people are shady to the core and do NOT recommend.
One of the most disreputable companies I have ever dealt with. Incompetence beyond belief. Phone calls not returned. Work not done unless begged for. They put out glossy pictures about caring people, etc. Complete **. Their management will someday pay the price for how they rip off the consumer.
This is our first home and we purchased Pulte Home based on their good reviews. But we are totally disappointed with Pulte, as we found so many issues and unfinished work and difficulties. It’s been more than a month since we bought this new construction home from Pulte. We are still out of Hot water!!! On 19th December We have opened a ticket regarding this hot water issue and also called to their Emergency service number but they replied that it's holiday time and they will not able to do anything until January 1st.
One day I met with Pulte's warranty manager just outside of our home on the way to my work on 22nd December and I described to him the situation verbally. He replied that you have to email for a service request. On that same day I opened another Emergency service request along with an email. But very unfortunately nobody came to fix that issue. I called several times to their Emergency Contact person and even left several voicemails. They called back 2 days after I sent the email and replied that they are unable to do any work because of upcoming holidays.
From 22nd to 25th December when temperature was under minus (-16) and frigid we spent horrible time without hot water!! I was supposed to call 911 in that situation but my wife said no as it was Holiday time. On 30th December one mechanic came to fix that Boiler and he said it is totally out of order and defective. I am wondering how they installed that dummy and defective machine. We are still out of Hot water. The mechanic was supposed to install another new Boiler today but yet not!!! That's how the renowned builder works.
WARNING: those looking to build with Pulte Homes. These are just a few of the images from the 2021 restoration project on our brand new townhome. We closed on a brand new townhome in Woodbury in June 2021. The week after 4th of July, I saw buckling in the floor, called our builder and he said “weird, they might have installed the flooring wrong”.
Two weeks later, the contractor showed up with more than 300 sq ft of flooring to redo our kitchen. I asked, why would you show up with this much flooring if there is one spot buckling? he replied, “They didn’t tell you? This unit had severe water damage before it closed.” We were not told. In fact Pulte and our builder lied directly to our face about this. Just before closing, while installing pantry shelving Pulte builders nicked the water line to our fridge. This led to an over-weekend flood of our finished first floor and standing water that soaked into the drywall, doors, and finishes.
Pulte, lifted a couple planks turned a fan on, replaced the molding to hide the soaked drywall and proceeded to close with us about 2 weeks later. The floor technician told me they had product in a warehouse for our unit because they were “waiting to hear from us”. When I discovered the wet concrete under our floor boards in July I asked them to remove all of the flooring- we found soaked concrete. We pulled the molding off, found crumbling drywall.
We lived on concrete, dusted floors with a dehumidifier until September 2021, when they finally had the material in to replace the water damaged floor. During that time, I requested compensation for the cost of our mortgage payments while living in construction. Pulte refused and said the best they could do was a $100 gift card.
I have been in conversations between our lawyers for over a year at this point. Pulte still owes us thousands from when we lived in a hotel for 10 days while they remediated the unit. They finally released the restoration images to us and turns out for the first 3 months in our brand new home, we were living with growing mold.
Pulte had NO intention of informing us of the damage THEY caused while building our home. I discovered (luckily) early on what they had done. The evidence of them trying to hide this (from ordering addition supplies to “hold just in case” specific to our unit) proves they knew there would be a claim. They were going to just pull the floor up and replace it had I not called inspection in to find the level of damage to our walls and doors. This would have left the mold growing in our walls. Almost everything on our first floor was torn out and replaced. (You can see the map of damage in the drawing)
Now, Pulte refuses to share completion of work documents and has been pressuring us into an NDA without it. We have asked for compensation for the time we lived in concrete and mold, our pay for relocation and legal fees. Pulte barely answers our lawyer and refuses to help with the future damage in equity this has on our unit (stigma damage).
I want to protect other local residents from this horrible company. If they built your house, get it checked. If you’re looking to build, do NOT go with them. They have not compensated us for the damage and TIME spent remediating this mistake, and we will continue to pursue legal action so they are held accountable.
My experience with Pulte/DiVosta has been on going since April 2022. My home wasn’t complete after a 3 plus month delay. My punch list has over 100 items still needing attention including the roof, plumbing, electrical, grading, tiling, and countless cosmetic issues. I have written to the President of customer service (Brent) and the CEO (Ryan) and still cannot get the items completed. I was left to be the contractor for my new build custom home. They have done nothing to compensate me. Many of the owners have had similar problems. The “quality” is subpar at best. If you purchase a Pulte/ DiVosta home be sure to have an attorney on standby.
Disappointing situation where Pulte salespeople promised to refund my money since their Mortgage company has denied my loan and asked me to send an email and when I have sent an email they sent me termination of contract letter instead of my refund.
My vents were not sealed correctly, and were not welded correctly, and did not have proper vent guards on them. My hot water heater was not muddied/puttied from the inside, and my underlayment was slit by the tiles before they laid the tile! Very poor roof quality. The storm hit and water poured into my house! They are refusing to fix it as they said it is a storm issue, however there were lots of issues even before the storm! I am still under warranty and they are not fixing my roof appropriately, doing mold remediation, fixing my ceilings, etc. Very disappointed with this builder -- please use someone else!
Please heed my best advice about Pulte -- NEVER close on your new Pulte home until the house is absolutely perfect. Don't let them say, "It will be taken care of in the warranty period", because that could take years of frustration, or never get done. Some people in our neighborhood have been waiting nearly 2 years for fixes (items missing that they paid for, or installed improperly or damaged). The warranty people will hold out until you get so frustrated you go and do the fixes yourself. In the warranty period, you have to beg and beg to get anything done, and then when fixes are scheduled, the workers never show, or they show up with the wrong materials, or they "fix" the problem worse than it was before.
My second advice is to be there at the construction site daily, and DO NOT believe your construction supervisor when you point out an issue and he says he will take care of it. You have to keep on them, and continually verify that it is done, or they will just try to cover up the issue -- literally! While it is hard to say to them, "Do not go on to the next phase until this is fixed," because you want your house to be done on time, but that is what you have to do. TAKE HUNDREDS OF PICTURES of every pipe, wire, wall, floor and ceiling from every angle, and at each stage of the process, so you have proof in case something breaks later.
Thirdly, do not assume that Pulte is looking out for your best interests by protecting any of the materials during construction. I could go on and on about this, but they will leave doors, molding, wall board and other materials out in the rain or in the humidity, with no protection. It will get damaged, warped, and moldy (here in the South), but they will install it anyway. You have to protect those materials yourself. Have rolls of plastic to cover up things, and take dated pictures of anything left out in the elements, even in the garage, to show proof that the item's storage was mishandled. Since workers pull off the protection, it often has to be put back on daily.
Finally, get a professional inspector. Don't let Pulte say "It isn't necessary." It absolutely is necessary! Pulte listens to inspectors (your own and from the county, who just checks safety basics). NEVER believe that Pulte's "inspectors" are looking out for your interests. They aren't. Make sure your own inspector is there to check each major stage of construction. This is critical, since the inspector knows what problems to look for, and can document the problem. Our inspector found things like missing outlets, improperly wired switches, an unfinished open vent in the attic (which would have caused us to forever cool the attic space), missing insulation, poorly aligned lights and ceiling vents, warped walls, broken tiles, etc.
So, take care. I have built four homes, and it seems like the subcontractors are getting worse as time goes on, so keep an eye on things, because Pulte won't. It will be extremely frustrating, because most of the Pulte subcontractors don't speak English (or act like they don't), so you cannot communicate with them. They come in for a couple days to do everything on their list at once, and by the time your Pulte supervisor shows up to look at the problem you have found, that crew will be off to another community, so everything will come to a standstill (sometimes for weeks) until someone on that crew can come back to fix the problem. Surely, the Pulte people themselves will do nothing to fix it. So very frustrating!
One of my final pet peeves with Pulte is that they do not keep a clean construction site. They say they do, but don't believe it. Visit some homes under construction. You will see that it is a junkyard throughout the process, and I believe that leads to mistakes and construction being done poorly. But that's just me.
I loved my home with Pulte until I found out that the roof vents that they put on my home did not have vent guards, so all the water from any storm comes in and leaks into the attic. The issue is that all my neighbors have the roof vent guards, but not mine. These are new homes and for some reason, I was given a different roof vent. They have no leaking. So every time there is a storm, I have to tarp my vents. They are stating that it is not required by code so they get out of doing the right thing. So disappointed.
Here is my experience: Evil tactics by sales and their manager to pressure me to complete the purchase after paying $15000 earnest deposit. They threaten me to lose the deposit if I don't complete the purchase. I sent someone to inspect the property, he was unable to inspect the important parts utilities and AC. This is despite Pulte assured me the property is ready. After I paid for the house on April 29th 2022, I emailed Pulte customer service "5 months documents to send to anyone who wishes to review". Here is why:
Rats find their way to the house through point of entry. Hauls in the frame of the house. Pulte warranty unit is made of people use terms like "made to specifications" "not under warranty" "you left the door open" "my VP will not agree to this" or simply do not respond. I emailed the CEO of Pulte and their top 20 executives. None of them has the decency to understand how it is like to see your own kids frightened of dead rats. Kids and their mother vomit constantly. Kids cry and sleep hungry day in and day out because they are afraid the food got touched by rats.
I paid $650000.00 for a Pulte house that ended up being a nightmare investment. Warranty and customer service is part of the contract but in reality the staff in the warranty department do only what their VP ask them to do. That is to say: to screw new home owners". The AC show reading 73F in some parts of the house and 85F in other areas. Technicians visited the house tell me they know exactly how to fix the AC air flow- their management along with Pulte customer service don't want fix anything.
If you are thinking about buying a Pulte home, don’t. They will show you all the bells and whistles and promise you everything until the build process starts then it is downhill from there. Their constant excuse for quality and craftsmanship or lack thereof has been the pandemic, we can’t get materials, we can’t get workers, there are delays, you want excuses Pulte has boatloads of them. The finish work in our home was atrocious, horrible cheap watered down garbage paint, the millwork looked like amateurs did it, every mistake was just hidden with caulk, walls had to be cut open to correct god awful drywall mistakes, the so called project managers are even a bigger joke. Most of them have no trades experience whatsoever, we had three of them in the 9 months that it took to build this piece of crap home, because they all quit to find better jobs like working in a bar or selling shoes!!!
There is absolutely no excuse for doing things right the first time, but Pulte's philosophy is we don’t give a ** about quality we care about quantity, put them up as fast as possible and worry about issues later. It truly is disgusting what Pulte is claiming and then what they are actually delivering, a substandard home, lousy building, cheap materials, lack of empathy and truly horrendous customer service. Pulte you should ashamed of yourself as an organization and the product you put out.
Everything was great until closing. After that, you are just a number to Pulte. If you have any warranty issues, expect delays and push back. We are still waiting for our shower to be completed after 11 months since we first reported the problem. They had to completely gut it due to a leak and black mold. This was only three months after we closed. The homeowner is the one who suffers from the poor workmanship for the contractors Pulte hires since most companies will not work for what they are willing to pay. All Pulte cares about is nickel and diming, lining their pockets and hoping they bully you enough for a good survey. I wish Pulte cared about the homeowner as much as they do the survey. They don't even paint their garages since it is an "unlivable space." Some of the photos I took of what I found after I moved in would make you shake your head. If you are wanting to go with a larger builder, look elsewhere and avoid future headaches.
Had terrible experience with builder throughout the build process, warranty process, time keeping process. They pride themselves on best quality but they are far away from that. For e.g. I had asked the builder to fix the subflooring prior to laying the top flooring. They promised but continuously ignored to do that. Finally they did it but messed up the top flooring. So far they have made half a dozen attempts scheduling unskilled labor to do that and the job is not done. They give you dates upon dates but they rush with the work every time. Also on another note they used the wrong kind of glue and had to redo. The floor is still glue less overall, uneven and still needs to be worked on. Their claim of being a quality builder is truly fake with my experience and one needs to ponder over real hard even about the minimum expectations they should have with them.
Very unprofessional, leaving many repairs needed. Holes in my carpet, walls are patched at holes, not painted, disrespectful of time. Take off of work for repairs that are cancelled. Months to complete, late on final product of original build. Rip off from expected results on lifetime investment. Very disappointed.
I'm currently having a house built with Pulte and am about 30 days from closing. The pandemic labor and material shortages caused many delays, but there were errors by the builder or its contractors during the build that substantially contributed to the delays. As a company, they're not big on apologizing. We've had three different construction managers, and only the last one seemed to be able to get anything done.
We are 14 months into the process. The company built the wrong bathroom floor plan including the wrong size window frame; dented a duct and had a shoddy repair job; took two windows from the garage door months ago so that another property could close on time and then surprise, surprise, seem incapable of getting replacements; told us that a missing window had been installed and then we discovered that the wrong size window had been installed and we had to point this out, so someone somewhere was either lying or incompetent; the wrong exterior trim was installed and is taking forever to get replaced and repainted; someone just left footprints and wheel tracks in the wet concrete in the driveway; a ceiling joist was installed in the wrong spot leading to a months-long, inexplicable inability to correct the issue and install a shower drain line; and I'm sure there are things I've either forgotten, or they've successfully hidden from me.
The builder has agreed to cover my rate lock extension penalties, and I believe I'm getting a good deal considering the overall challenges of the 2021-2022 market. This was not meant to be a dream home, but a necessity that I purchased because of a growing family and the need for two home offices. The final product will be adequate, but I have low confidence in the competence and honesty of the construction manager and the contractors that were hired. The construction manager(s), especially the first two, missed opportunities to build trust by failing to meet literally any estimated time frames. At this point, trust cannot be restored, even if we successfully close on the estimated date. I'm not holding my breath, and I'll believe it when I see it.
While the experience of buying a new home is overwhelming, I want to warn anyone considering Pulte. I entered into an agreement before I was ready because I was warned the price is going up $5000 on Monday. My fault for falling for this true or not. But only after we signed and sent Ernest money did I review others experiences. Oh well shame on me for that. But after research more complaints and people pleading with the consumer don’t buy from Pulte. I now understand after I backed out. The experience Pulte offers is similar to buying a car not really knowing it did not come with tires. The budgets I had quickly were spent. So my advice make sure you fully understand what you are getting into. Don’t let post pandemic stuff influence your decisions. Do your homework before you sign. And don’t fall for sales tactics, even though I don’t have hard feelings for my sales team. They were only doing what they were told. It’s upper management and the Pulte process I fault.
In April 2021, I closed on a 2400+ square foot Pulte home in Wilmington NC. Neighbors had warned me to pay for a private home inspection before closing. It was very thorough and cost $450. I refused to close until the major items were repaired. Pulte promised an 11 month warranty review which never materialized. Only one piece of tile was repaired while a damaged shower pan completely ignored! You must document everything in writing with pictures. And be prepared to pay a lawyer to fight this deceptive company after closure! I like my Del Webb senior community. I was not mentally prepared to interact with two different construction managers and a young, incompetent warranty employee named Chad who does not follow up on construction issues or complaints! He should be fired for gross negligence.
Do not expect Pulte to repair horrible flat paint marring, cracked tile, dried caulking, or any cosmetic blemishes on walls & ceilings! Paint on the walls is horrible, cheap sprayed on flat paint. The slightest bumps will mar the walls. Be prepared to pay a paint professional to paint your entire house. Best to have it done BEFORE moving in. Also Pulte installs a fan/hood above the gas stove with no exterior ventilation. Cooks beware! All the smoke & fumes just circulate in the kitchen. The fan filter traps some of it but not good ventilation as an exterior vent!
We are in the process of having my shower redone for the first time. I am the original owner. When the shower installers did the demo, they revealed a serious latent defect in plumbing coming up from the concrete slab. When the home was built, Pulte’s construction crew had chiseled out some of the concrete slab, and then beat the pipes with a hammer and bent the pipes far enough so that they could squeeze the pre made shower pan in place and conceal that had been done.
I had to call in a professional plumbing service to start to repair. They have chiseled down over a foot into the concrete pier and the pipes are so badly damaged from the builders trying to make the shower pan fit, that was given an estimate of almost $6000.00 to correct the concealed defect. I hold you, the builder, Pulte Homes, responsible for the repair. and they told me it was past the 10 yr warranty period so they would not do anything. How could I possibly know what was concealed. They hide the poor construction and I have to pay for it.
Went into contract beginning summer of 2021. In framing, there were a lot of things wrong, twisted boards, severe alignment issues! They finally started drywall and I think Stevie wonder can do better. It's worse than their framing ability. I can't wait for the house to be finished, once it's done I'm selling. This has got to be the poorest workmanship I have ever seen. I call it the crooked house. Can't wait to see what else can go wrong with building a house.
I contracted with Pulte to build my home while living in another State. Unfortunately, I could not inspect the model, nor was I able to see and feel the materials that were going into my home. The community I live in is a mix of retired, semi-retired, and professionals. Most people who purchased in the Loretto Club have owned previous homes. We know the difference between sound quality and cheap.
Let's start with the cabinets. They are cardboard with thin, and I mean thin, maple inserts on the door front which wobble. That's the upgrade to maple cabinets! They did not install soft close hinges, nor did they discuss features that would cost extra. Did I say I upgraded the kitchen and the cabinets! These are cabinets Home Depot would not even sell.
The painting is embarrassing. The painters sealed dirt and sawdust, which I have to fix now. The crawl space door in the garage is sealed shut with paint. The tile they used must have been a 10-cent builder special. It scratches easily and is difficult to clean. Pulte ignored the landscape installation. There is clay in this area. Consequently, landscapers did not prepare the ground adequately for sod or other plants. Installing sod on top of a clay base does not allow for drainage. With water shortages worldwide, it's ridiculous to tell new homeowners to keep watering until they see signs of life.
The one-year inspection is a joke. I have missing screens on my windows and a door. Plus a laundry list of other items which need attention. I haven't heard a word from them. I understand not everything is going to be perfect in a new home. But at the price point of these homes, at the very least, they could have used higher quality cabinets, especially after upgrading them two times. The quality of the painting looks as though they hired teenagers with no experience. The concept of the home is lovely. Once I pay to make right everything they did wrong, it will be a beautiful home.
I purchased new construction because I didn't want to go through another rehab. It ends up I have to do that anyway. You might as well buy a fix-it upper and put what you like into your home. What Pulte has to offer in the way of upgrades is expensive garbage. If you could go out and purchase your materials and tell them to install what you bought, you would have a perfect home. That will never happen. Don't expect much from this builder. Expect to spend over $750K on poor-quality products and craftsmanship.
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