Pulte Homes Reviews

Prior to closing, our realtor inquired about how the property taxes would be assessed in the following year—specifically, whether the taxes would reflect both the land and the completed home, and how that might impact our payments. We were informed that PulteGroup accounts for this in their estimates and that it was effectively included in the projected costs. Based on this representation, we proceeded with signing and moved into our new home with confidence. However, within the past few days, our mortgage payment increased by over $2,000 due to a reassessment of property taxes that now includes both the land and the full value of the home. This significant increase was not anticipated based on the information provided to us at the time of purchase.

In speaking with others, we have since learned that this situation is not uncommon, and that some builders may not clearly communicate how property taxes can change after the first year. Even when asked directly, the information provided may not fully reflect the future financial impact. This unexpected increase has placed us under considerable financial strain, to the extent that we are now concerned about the possibility of foreclosure. I strongly encourage prospective buyers to conduct thorough due diligence, ask detailed questions about property tax assessments beyond the first year, and seek independent verification where possible. Transparency in this area is critical, and buyers should ensure they have a complete understanding before finalizing their purchase.

We needed to have their company come and put fertilizer down again. This is back in November and here we are right now we still got dead grass and now I got teal the grass myself. I feel as though as a Pulte manager or a construction manager you’re the first hands-on site you’re building something beautiful that you can say man my team myself we built this. It’s a beautiful thing, but I feel like they don’t really care. They got their closing and I believe it being a person of their word and here we are I feel like I’m gonna have to lawyer up and handle this because again they don’t care.

Biggest issue is that they sub contract with a very low quality pool installer, Coast to Coast. Numerous issues with build, leaks after installation and sunken and stained pavers due to improperly prepared paver base. After leaks were repaired we began to have air leak issues with our pump. Coast to Coast attempted to repair during warranty but was generally unsuccessful and walked away in the middle of repairs after one year warranty. Got DIVOSTA/Pulte involved and after numerous attempts to repair filter pump air leaks they told me the air in pump was "normal” band would not do anything more to find the issue. Coast to Coast is not a reputable company and DiVosta is no better for using them despite all the complaints.

The 5ft of land we would get back is completely unusable. We are not even allowed to put soil on it to level out our property because the spine wall they put in as a solution cannot hold up dirt. They completely are putting their mistake on us and our neighbors. The spine wall is a liability we will have put on us if the wall falls at some point. They have a terrible “put us in our place attitude.” This entire situation is ethically wrong. There is no reason for us to pay for their mistake but here we are and they could care less. This has occurred in Rio Rancho NM in the Los Diamantés neighborhood.

Customer service is friendly but expect frustration from workers in your home doing repairs for months after you move in with some coming multiple times because the work wasn't done correctly or they caused other damages. The landscaping in backyard and side of house floods but they will look for any reason to void the warranty and not take ownership of work not done correctly. Houses look like a good deal at a quick glance but take a deeper look.

The ROC inspector agreed with me that the issues were in violation of NEC code. We had to live in the home with ongoing repairs for over 15 months after closing. Pulte was once a respected builder long ago, but now they build garbage homes, using unskilled and incompetent contractors, as well as a host of illegals. Anyone with a pair of hands and a pulse is deemed qualified. I have since become aware of the long history of lawsuits against this builder. My recommendation is to stay far away from any home being built by Pulte or any other name which Pulte now owns.

Laura ** who works for the Pulte Care group under their warranty division, dodges you, blames you for the defects, and wiggles out of repairs while making false verbal promises to fix things. Two faced **.

30. Electrical panel fire hazards

Original Review: March 29, 2026

I recently had the experience with Pulte Homes in Bluffton SC. While in the sales office I was told the incentives were 45,000.00 off price of home a 4.99% fixed 30 year mortgage and 2% of purchase price towards closing cost. Seems to good to be true. I had my real estate agent confirm these incentives before I signed the contract that they were pressuring me to sign. Real estate agent confirmed these incentives in a screen shot from the sales person. I signed the contract and then the fun started.

First was picking a lot. Not included in price. 28,000.00 for a lot that a quick move-in property got a better located lot for 18,000.00. Then the changes in floor plan cost more for me than the changes made in the quick move-in house. That 45,000.00 off is a sham, they make that money back real quick. Then the mortgage starts. To get the 4.99 you have to use, wait for it. PULTE MORTGAGE COMPANY, an affiliate of Pulte Homes. Gets better, I receive my proposal and it has a buy down requirement of 4500.00 to get the 4.99%. I inquire, they say it says it in the pre approval. I have to use some of the 45,000.00. I tell them it doesn’t say that and I was never told that. Mortgage company uses the term buy down points. In the initial pre approval they use the term discount charge. I was told the 2 terms mean the same. Same company using 2 different terms for the same thing. Interesting! But I’m still in the game.

Then we go to the design session. Right off the bat we’re told the basic kitchen would not be shown to us because no one picks it. Hello kitchen upgrade. Everything you pick is an upgrade. Every option you seen in the model and loved, you guessed it, no longer available. 45,000.00 off a distant memory. 70,000.00 in for floor plans and design upgrades on top of the 45,000.00 off. Then you sit with the tech guy. He lets you know that if you want to watch cable TV it will cost you 250.00 extra each room. Hang your TV on the wall, you guessed it, extra. Then the best!!!! Not a gated community. Which we were told it was. We need a security system with cameras and alarms. 700,000.00+ home and I need security. By the way Extra!!!.

Immediately after my design session they want 10% of the 20% down. Thank god I didn’t wire it. I decided to get out of the nightmare on the grounds of the buy down that was never conveyed to me before I signed the contract. Was told I would have to forfeit my 10,000.00 deposit. Mind you no contracts or foundation poured. Grass on the lot not even disturbed. But the billion dollar company wanted my measly 10 grand. After getting some help from my realtor I signed for 5 grand back. Lesson learned. They own every part of the home buying process. Mortgage company, home insurance, title company, inspection. All PULTE AFFILIATED.

We have been able to speak with higher-ups at the local level construction side, and have managed to resolve issues one by one. Even so, I simply cannot understand why customers purchasing such high-end homes are subjected to so many unpleasant experiences. I still have all of the histories and photos. I am a licensed real estate agent myself. Still some items that have not been repaired.

I questioned about a humidifier installation, because no one responds from Pulte Homes. We had installed a humidifier as part of Pulte Homes purchase contract. The cost was $2,140. Currently, only the control is from the basement. I spoked to a neighbor who had built a home in MI with Pulte Homes and he said that the humidifier can control only in the basement was around $800, and control by thermostat on the upper floor is over $2000. We have a humidifier Honeywell; HE200A1000 and the price is about less than $300 without installation in stores. I understand that there is an additional fee for the installation.

Our humidifier cost was over $2,000 in the purchase contract, but we can't adjust the humidity from the thermostat on the first floor. I would appreciate if you could tell whether the cost for this installation is appropriate, or if there may be any issue with the installation method. Also, we are left wondering where to direct our frustration regarding the unnecessary time and effort, and the accompanying stress, that we were forced to expand in our dealings with Pulte Homes.

Overall, these issues have caused significant emotional stress. I expected a much higher standard from a new home. Recommendation: If you are considering purchasing from Pulte Homes, or dealing with Centex or Austin HVAC, carefully inspect all installations, finishes, and exterior work, especially air conditioning, flooring, and concrete surfaces. Do not assume everything is fine simply because it is a new home.

What is even more frustrating is Pulte’s response. The Customer Service team stated that the wind exceeded 50 mph and therefore they would not take responsibility, and also mentioned that shingles are only covered for one year under the Pulte warranty. For a major national builder, this type of response is extremely disappointing. A roof should last many years and should not experience damage from relatively normal wind conditions.

In addition to the roof concerns, we have noticed gaps in the kitchen cabinet drawers, which reflects poor finishing and lack of attention to detail. Even more troubling, our basement leaks water during heavy rain, and this has been happening repeatedly each year. Overall, the construction quality has been far below expectations for a newly built home. When buying from a large builder like Pulte, homeowners expect durable workmanship and accountability when problems arise. Unfortunately, our experience has been the opposite. We hope Pulte takes these concerns seriously and improves both their construction standards and their response to homeowners facing legitimate issues.

The cabinet continues to move downward and I am concerned it could fall. This is a serious safety hazard, especially since I have children in the home. Although I was informed that this may be beyond the warranty period, this situation appears to be a construction/installation defect rather than normal wear. A cabinet of this size and weight should be properly secured to wall studs.

The Pulte lender failed to do their part and disclose this information to us when they initially reviewed our contract and Pulte as a business should not be advertising false promotions especially when this incentive heavily weighed on our decision to choose them in the first place. With our closing cost money already wired to them and closing date less than 24 hours away, they forced us to sign a new agreement for a lesser "incentive" in lieu of the golf cart, which was in no capacity equivalent to the golf cart incentive we were expecting. It felt like a bait-and-switch. The sales and lending tactics were incredibly disappointing.

We have experienced Pulte disowning 99% of the shoddy items we have brought to them. In fact, we currently have a Nevada State contractors Board complaint pending for our garage exterior door they forgot to build then they built in, and now it has structural water intrusion and damage. They have refused to repair it and blame us as the Homeowners for failing to paint the frame. The reality is, Pulte's carpenter sub used 4 finger jointed pieces of wood allowing for serious water intrusion and flooding our garage when it rains. That is just the start of the disowning.

Pulte also said our plants out front died when we first moved in because we did not give them "vitamins" - a week later, it was discovered that the underground water valve installed by the landscape company water cracked spewing water everywhere. Today, that valve has cracked again and Pulte refuses to fix it. Our home is only 4.5 years old. We are extremely diligent in upkeep of our home.

Bottom line is that Pulte is not distinguishable from any run of the mill quick-work shoddy builder in Nevada. They have proven that pre-sale and post sale. We currently have a split structural truss and other water intrusion items, including holes in our eaves subject to water intrusion - Pulte recently (and reluctantly) said it would fix the truss and refused to address any our professional inspector's items signaling water intrusion and exposure - we ARE STILL within the 5-YEAR PULTE WARRANTY timing. Pulte gets 1-star, I would give them zero, but that is not an option. Another money hungry builder with internal SOPs that give Homeowners a very hard time post-sale and denial of all things. Buyer beware!

Several months later, during heavy rains, a strong sewer odor filled our kitchen pantry. We again contacted Pulte, and their subcontractors visited several times but were unable to locate the problem. They ultimately informed us that they had gone “above and beyond” in their investigation, could not find the source, and would not continue further efforts—stating the smell was normal ground gases.

Because the odor was unbearable and unresolved, we hired Indoor Air Quality Solutions. Before proceeding, they attempted to coordinate with Pulte but were told the same thing—that Pulte would not provide additional assistance. Within an hour on site, Indoor Air Quality Solutions identified the problem and found two foundation openings behind the wall, which they repaired.

When we submitted the invoice to Pulte for reimbursement, they refused, stating we had not Pulte does not honor their warranty. We purchased our home in the Del Webb Viera community in October 2024. A few months later, we began experiencing a strong odor coming from the walls in our front room. After multiple work orders and considerable frustration, Pulte eventually contacted Indoor Air Quality Solutions, who quickly identified the issue, and Pulte corrected it.

Several months later, during heavy rains, a strong sewer odor filled our kitchen pantry. We again contacted Pulte, and their subcontractors visited several times but were unable to locate the problem. They ultimately informed us that they had gone “above and beyond” in their investigation, could not find the source, and would not continue further efforts—stating the smell was normal ground gases. Because the odor was unbearable and unresolved, we hired Indoor Air Quality Solutions. Before proceeding, they attempted to coordinate with Pulte but were told the same thing—that Pulte would not provide additional assistance. Within an hour on site, Indoor Air Quality Solutions identified the problem and found two foundation openings behind the wall, which they repaired.

When we submitted the invoice to Pulte for reimbursement, they refused, stating we had not contacted them first—despite their earlier written statement saying they would not conduct any further investigation. They provided the same response to Indoor Air Quality Solutions when contacted. This was a clear structural defect discovered within the 12 month warranty period, yet Pulte declined to address or repair it.

We have water stains behind a light switch that Lisa looked and that came back, he sent out an electric company. They told us there was rust on the light switch. We took pictures for David to tell us it’s normal. We are so furious with David and Pulte with promises that are not held up. Think twice before you pick Pulte and make sure you document all communication with your CSR. I’m still waiting to hear back from them.

Fast forward to today, where I still have not gotten a clear to close, loan approval or anything of that nature BUT have been require to wires over 10k worth of funds, ON TOP OF my 10k and had to even rewire and wire back additional new funds because again the underwriting team can not get there shit together causing me to not only lose wire funds from my banks but my own hard earned money as well. Every day you speak to a different incompetent loan officer/processor whatever who states they doing their best to assist and that they need additional documents that they have already gotten. There's honestly too much to even describe how terrible and unfortunate my experience has been as I even recommended this place to others (quickly regretted that).

I have a feeling being a person of color has a lot to do with their change sudden change of mind in approving the loan after revisiting my documents and it's evident I am "overqualified" according to them but yet still can't get a simple loan approval. I absolutely can not wait until this hell of a nightmare is done and I get my money back, unfortunately I will not get my time, energy and lost wages from work back but it is what it is. Trust the reviews and avoid Pulte Mortgage at all cost