Pulte Homes Reviews

They had many excuses for start delay, they said they can't start too many houses at the same time and they said it was because of weather and because there are so many things that happen behind scenes, like ordering material and shortages due to Trump policies and tariffs with China, all when actually it is just one click away to order, it is not like going to Home Depot to order but it is only one click and boom all your materials are ordered in phases of course. In the meantime they had 98K dollars to make all that work.

I have yet to see the quality of the workmanship when all their workers are undocumented from Mexico, they have zero experience in this type of construction but Pulte can care less, all they want is your money and then they sit on their hands for a long time. Pulte mortgage is in cahoots with Pulte builder because it took 57 days for them to approve a small loan that I requested and at first they told us there were no penalties if repaid early, now that the loan has been approved they said that after closing Pulte typically sells the Mortgage and buyer expects to make money on the loan and if repaid soon there are severe penalties. All in all they are a bunch of crooks that charge exorbitant amounts of money using cheap labor with substandard quality. We don't recommend them, just stay away from Pulte and subsidiaries.

Before our 1 year warranty was over I formally requested that this issue be resolved but Pulte has yet to do anything. All other builders that I've built with would have taken care of this major problem. Not Pulte. Additionally, when we first moved into our home we immediately heard rodent activity above our bed. We initially thought it was activity on the roof. We soon learned that rodents were coming in and out of our home due to bricks that were left out of the build of our home. This hole was discovered by the pest control service that we had to hire AFTER reporting the problem to Pulte. Pulte came out to inspect but found nothing wrong. The pest control company came out and immediately found the root of cause of the problem. They found many holes that weren't sealed.

Do you think Pulte reimbursed us for the capture of the rodents and the PROPER sealing of our home? NO! To say the least I am not a happy Pulte customer. You want to build with a company that will seal your home properly and resolve issues quickly. No company will be perfect but I at least expect you to do what is right by your customers when work is not done correctly and homeowners are having major issues.

We visited the Westchester model in a Pulte subdivision and fell in love with it, specifically the kitchen. Keep in mind Northpoint subdivision has the Westchester model and Creekside Crossing does not have a physical model. They are about 5 miles from each other. We decided to move forward with a build in Creekside.

After signing the papers I was given a folder with the Westchester model on it. I flipped through the pictures and noticed that the kitchen layout was completely different. I rang up Katie and inquired about the pictures. She reaffirmed that the kitchen design was different than the actual physical Westchester model at Northpoint. We decided to put everything on hold because we were sold on this specific layout. Katie knew this and we worked it out to have the wall where the stove is to be exactly the same as the model with the exception of the stove. We decided to move forward with the process and trusted that Katie got it right when putting everything together. I signed off on the non standard alignment thinking it was what we agreed on.

Here's the catch, the cabinets I signed off on were not what we verbally agreed on. The layout was correct but one of the cabinets was not. If you look at the diagram, you cannot tell that there are drawers instead of a door, only numbers depicting the type of cabinet. No idea what the numbers mean and it was never explained to me. Had I of known I would have had it changed. I only discovered this because I ventured into the house when the cabinets were installed and noticed it was not right. When I inquired with both Katie and Paul they said that's what I signed off on. It's impossible to tell what the cabinet looks like by the diagram. I trusted Katie to get it right and she did not.

Other things.... Paul on numerous occasions stated he wants to get things done as fast as possible because of the weather changing from fall to winter. Went by the house after a storm blew through and several shingles were missing. Apparently he pushed too hard and they did not cure properly and blew off in the storm. Note that I looked at the other homes going up or that were already built and none of them had any damage. Maybe it was shoddy craftsmanship or it not curing properly due to the dropping temps, I'll never know. I inquired and Paul said they would be repaired. I'm not comfortable moving in to a house that had previous roof damage for whatever reason.

On a walkthrough with Paul we inquired about the thermostat because we thought it was really nice. We asked Paul what kind of thermostat we were getting and he said, "Whatever is in the model". I walked though after the drywall was up and noticed the thermostat was completely different. When I inquired with Paul about our discussion he said, "No you get the one that was installed in our home". So once again we were lied to.

Master bath shower installed looked nothing like the picture Katie showed us. She apparently showed us the guest bath insert and not the Master Bath. It looks hideous. I asked Paul about it and he said that he always installs the one they put in. There is also a miscalculation on one of the basement walls when you come down the stairs. The model shows something completely different. After speaking with others who have built the Westchester model they ran into this issue as well. The shining star in all of this was Celeste, the Design Center Consultant. She was great to work with. The list goes on and we have not even moved into the house yet.

Be sure to research the issues people are having or have had with Pulte prior to buying. A lot of complaints out there with roof leaks, shoddy craftsmanship, warranties, etc. Had I of done my homework I would have ran the other way. Time will tell how we fair up. Even contemplating walking away and saving ourselves the headaches down the road.

He stated that the rule of three houses across and three houses over is a guideline and not a rule. He also said Pulte is not contractually obligated to follow those guidelines. So, this could mean that the exact house can be build next door. However, I’m sure Pulte is not telling potential buyers this fact especially since their sign at the entrance to the subdivision says “luxury homes”. I wouldn’t consider cookie cutter homes luxury.

The sales manager also stated that this mistake had been made in the past. He had a buyer build the exact elevation and color scheme next door to each other in a different subdivision and those people spent $700K on their home. So since I only spent $560K I have no right to be upset? He told me he had been doing sales for 15 years and he has never come across anyone who cares about elevation as much as I do. He made it sound like I am was overreacting for wanting my subdivision to maintain the high quality that we were sold on when we purchased our home in November 2018.

He did say he did reach out to the buyers and had asked them if they would change their siding color, but he would not demand they make a decision just for me. I never once demanded that of him nor did I bring it up with the sales manager. He did say he would add shutters to the home. That is nice offer, but I’m not sure adding shutters would have make that much of a difference. The sales manager was not professional or helpful. In fact my conversation with him was by far one of the worst customer service experiences I have encountered in a very long time. Buyers do have several options in builders in the area. I would like to recommend not buying a Pulte home.

I asked two questions regarding the title and she talked down to me like ”How dare you ask me any questions.” Little did she know that I was a Real Estate Broker/Realtor in my last career. I was wondering to myself if she talks down to everyone or just Hispanics. Don’t know but she needs to be reported for talking that way to anyone! This was on Nov 21st 2019 and they are conducting closing in the garage of one of the model homes in Buckeye. The Pulte loan and financing try and confuse people because they are crooks. The only decent one was the sales guy, Ken. The construction was ok. They just haven’t gotten the code device on the garage.

1. Fireplace malfunctioned due to faulty switch and shorted out - 2011, right after warranty expired, repairman determined mis-wire on installation.

2. Siding not properly attached at points - PULTE notified while under warranty...their solution was to drive a screw in to prop up siding which dropped again after 6 months but warranty expired.

3. Wooden post in crawl space and lack of vapor barrier...both reported while under warranty, neither fixed despite them saying it was complete. We are old and can’t crawl under our house to see. Learned of no fix after recent roof inspection that happened to include crawl space in package. Now our problem.

4. Nail pops in several rooms.

5. Microwave malfunction due to short in line. Took multiple calls and letters from two experts I retained to convince PULTE that We were concerned about a fire starting for them to come look at it. We insisted they trace wiring, they found a screw drilled through the electrical line...that they said was from our homeowner installed air conditioning. WE DID NOT HAVE AIR CONDITIONING AND NO ONE BUT PULTE REPS HAD EVER BEEN IN OUR ATTIC.

6. ROOF LEAK 18 months after purchase...dead valley in roof not built or repaired properly. Long story here but years of complaints about a slow leak that would come and go. They never constructed or repaired it correctly. This year...we retained an attorney and made demands. PULTE admitted they tried to fix it but we were now out of warranty and it was no longer their problem.

Our attorney said...they (PULTE) were not only un-Christian like...but just ** to not make it right. We spent $5000 on inspection, repair and attorney fees and lost in small claims due to the wording in their warranties regarding leaks. They sent their VP of finance to defend the case. Not a construction expert...but their finance guy....that tells the story. The money will be replaced but watch for us on social media...and maybe the news here in Washington because we are going to tell our story much the same way they repeatedly ignored our complaints....over and over and over again until we make them as miserable as they made us when all we wanted was a home we could feel safe and secure living in as we grow old.

Our neighbors all have stories too but the best was from our local fireman neighbor who they refused to respond to his personal electrician’s concerns about the installation of canned lights...evidently they were a tragedy in the making and our neighbor had to remind PULTE that HE WAS A FIREMAN in our city before they acquiesced and retired his whole house. BE VERY, VERY CAREFUL WHEN MAKING A DECISION TO BUY A PULTE OR CENTEX BUILT HOME!!!

Actually the electrician came, inspected the area and said this is the roof causing the problem, not the fan electrical, and told me that the area was bad due to water. Call Pulte warranty again, this time they send a person to fix the roof. Well, work is finished. But I asked, "How about drywall?", the person said drywall is not his problem. Call Pulte again, and this time the Pulte warranty representative said that no mold problem no fix. I just need to wait until mold develop and and show him the picture as a proof. Since from day 1 when I created the ticket, this representative never show up at my house to check ==> unbelievable professional???? Probably a superman>???

Carpet unraveling due to not being installed properly. Fixed in a poor way with exposed carpet backing on section where the carpet threads already came out. Kitchen and laundry room cabinets that *bend* when you put normal everyday items on them like dishes in the kitchen and laundry detergent in the laundry room. The cabinets are worse quality than Ikea! We were told the cabinet shelves won't be replaced unless they bend so much that they break. Some of our brand new cabinets have already had to be replaced because of installation/material quality issues. One wall stud wasn't even nailed into place, we could move it sideways with 1 finger. Other studs are not properly nailed into place either. The warranty manager asked if our own contractor could nail them into place instead of Pulte employees!

A toilet wouldn't flush properly and the warranty manager (in writing) tried to lie and state that that's how low-flow toilets worked - meanwhile we have 2 other toilets of the same design that flushed properly. After 4+ months of back and forth Pulte finally paid for a plumber to fix the toilet (it took 3 minutes and two simple adjustments). HVAC system stopped working twice in the summer, with 4 visits necessary from AC technicians due to incorrect sump pump discharge routing. The issue took legal threats and months of back and forth to get fixed - and the core issue was over a $3 section of pipe that need to be added for the sump discharge and routed to a drain.

Interior wall drooping and crooked on one side. Mostly fixed after 4+ attempts - but still not all the way straight. Missing shingles on roof with exposed building envelope allowing water to enter. Fixed after weeks of legal threats and several visits from the Pulte warranty manager. I've heard Pulte is being sued in North Caldwell because of water intrusion issues across their property there. Windows that don't open and close properly - ALL latches had to be replaced because they were filled with drywall dust. Now some windows make terrible noises when opening and closing - and we've been told we just have to "wear them in." Every single window (except one that had to be replaced because it was installed with a broken frame and one window in a bathroom) is difficult to open because the window openings were not built square.

Based on information provided to us, we placed our home on the market in June 2019, and thankfully it sold quickly. However, we have now been living in a hotel in excess of three months while the closing date on our home has been delayed 3+ times! We are now into Nov 2019 with no indication of an actual date when we can occupy the home. And our contract states that the builder can delay closing with no expectation for them to reimburse us for living expenses.

My living expenses exceed what I would pay on the new house mortgage. And did I say, we have already signed closing documents and transferred a half million dollars into escrow! That money is no longer earning any interest while we wait for a closing date that we can’t rely on! If you have a choice, don’t do business with this company in Rancho Mission Viejo, CA! I can’t believe a large company, already into phase 4 of a build process, can’t give a legitimate closing date!

It also appears that the structural board is not installed correctly. My bedroom floor upstairs shakes so badly when the back door shuts my whole bed shakes! I have asked several times for the paperwork to show who inspected and signed off on the house but Pulte are not providing me with that paperwork! I wish I had never bought this house. The stress it’s caused is effecting my health, I can’t sleep. I often feel completely depressed. Does anyone in Texas already have a class action lawsuit filed that we can join in on?

Pulte has decided to bail out on anyone with one of those digital cooktops they contracted for. My warranty specialist told me the other day that I'm on my own. When I asked for his supervisor, he called me a couple days later. I was asked to give it a day or two to see if he could work something out. That was more than a week ago and we've heard nothing. We have not been able to cook now for more than a month on a stove top. Pulte, when are you going to do what any other good manufacturer does today? Stand behind your customers instead of your vendors.

After checking with neighbors (thanks to social media) I have identified many of my neighbors are also having this issue and Pulte has responded the same! I do not recommend purchasing/building with Pulte. When purchasing our home we were told the developing community was going to have two pools, they never built the second pool. They left sidewalks and streets unfinished for over 3 years after the last home was built, it wasn’t until our town threatened to cash in bonds, that Pulte did anything. Our ponds are stagnant and still waiting for completion before the town will take over! I do not recommend doing business with the uncertainty that Pulte has represented!

The tradesmen they send to fix the numerous things that WILL BE WRONG with your house are never on time and act like they are doing you a favor fixing the things they were probably responsible for messing up in the first place. If you want to buy into the "Del Webb Life Style" but also want a custom look to your home I would strongly recommend you forgo purchasing upgrades from Del Webb and have them installed after you take possession of your home by qualified tradesmen. Del Webb is good at cranking out tract houses but custom work slows them down so they do not take the time necessary to do a quality job with anything.

We were hoping to purchase a turnkey new home but instead we have spent weeks trying to get all of the problems addressed by Del Webb's warranty department before we move into our new home. The inconvenience has been staggering and no one at Del Webb cares because they only care about quantity not quality - it shows in their attitude and it shows in their final product.

They had send it to me on the last minute of the day and I was not able to reach back to them. I did not sign and that pushed the closing date. Post that it was all down the drain I was not able to reach anyone for answers for 2 days, finally when I told I will move out of deal they responded by saying it was different department who does the tax calculations and we had miscalculated the amount from their end.

Now as the closing date had moved they had charged 4k additional to what was discussed. That was too much for me by this time - I had to call 4 to 5 times just to get information and a fresh quote which never happened. They strategically timed it in such a way that I had to buy it with higher price. I decided not to go with it. Now they do not want to return my Earnest money of 5k even though their team messed up. It was totally horrible situation and they do not want to clarify information and it always leads to confusion. For the first time buyer like me it was surely a nightmare.

Pulte is not present during the construction process so these contractors cut corners with absolutely no consequence or accountability. Pulte is sub-contracting to the lowest bid and not necessarily with an emphasis on quality. I moved into this house in the Spring and have only had more damage when they have gone in to fix. My entire summer has been consumed with all of these quality issues. I would not recommend this company to anyone. Heed to all of these reviews, this is not a good product or a good organization for that matter. Once I closed it's been nothing but a nightmare.

The stains on each is so different that they look awful. The problem began before closing and we were promised to go ahead and close because the issue would be rectified that following Thursday, to our satisfaction. Pulte has come out five times, replaced doors, and still, they do not match. The issue was first addressed with the superintendent of the house, Josh **. He was absolutely amazing throughout the construction. Unfortunately, Pulte pushed him aside from the problem and brought in another person, Travis **, who also promised to solve the problem within the next seven days. That passed and the problem was escalated to their supervisor, Jason. Jason came to our home with a "you're crazy-lady-and-I'm-not-going-to-replace-your-cabinets" attitude. I may be 55+ but I'm as bright or brighter than the youngster.

Having experience in staining, because I'm a crafter, I knew that the stain drips on the doors were not knots, as he tried to tell me. After Jason told me four times that "we can agree not to agree," or something along those lines, I finally had enough. I called him and told him that I no longer wanted to deal with him and would like to speak to his supervisor, Patrick. Patrick called me a day later and we arranged to meet the following Wednesday (six days later) when he was first available. I work and needed to do mornings. He could only do 3:30pm. Fine. He was due to come out and "I can tell you in 30 seconds whether or not I'll approve a change in cabinets." On Tuesday night, I receive a phone call from Jason. "I've been thinking about this all day and came up with an option. What if he would install a fake door panels where the skins are to dissipate the coloring? I was okay with that, pending the colors would match across the front.

I agreed once again to his solution and he assured me that the problem would be resolved within the next five-to-seven days. Why? Because it would take about three days to make the two panels needed for the sides. He was giving himself a couple of days extra, just in case. I agreed and was fine with the situation. He asked if Patrick still needed to come out on Wednesday since Jason and I had agreed on doing the door panels. "No need. I'll trust you this time," I said. Well, it's now two weeks later...no word from Jason. No panels. No returned phone calls. No returned texts. I finally get a text from Jason **, explaining to me that Pulte received an audit and everyone has been busy this week. It's Thursday. He stated that he would try and find an answer for me as soon as he could. We went back and forth for a bit and when I asked him for Patrick's phone number again, the texts ended.

I tried to call the corporate office, to no avail. This is just one of the seven issues we had with the house. We kept on top of the construction a couple of times per week and my husband found several things that were incorrect but Josh immediately took care of them. He was so on-top of the situation. He is meticulous and detailed like I've never seen before. Daily, the construction site was spotless, unlike the others around. We were kept on the loop about every detail of the house. Josh worked so many overtime hours that he never accounted for to make things right for us. Pulte has these construction supervisors on an hourly wage not salary, per my research online. Many of these guys are working overtime without clocking in because the work needs to be done on time, but not enough hours in the day to do that. Nothing to do with my situation but thought I'd throw that in as a side note.

We had several change orders that were not our fault. Sales forgot to put the right information into the system. Things were left out or added that we did not ask for. Josh rectified those things. He's the one who should be in the corporate office behind a nice desk with an air-conditioned office. It's now a day later...still waiting for a returned phone call from Jason or Patrick. No resolution to the matter. What I do know is that we were baited into signing the closing of our house - it was an oral promise that never came through! Go figure.

Our external siding kept falling off in 1 place in near the top of the home. I put in multiple requests only to find them push the siding back into place. After several complaints / warranty tickets, they came and said it had to be nailed in and it was overlooked in error. Not sure how you can overlook it multiple times before finally resolving...

Now moving on to the bathrooms, when trying to use the 1 of my bathrooms I found the electrician tied the bathroom light to be tied into the living room light (primary light switch). If the living room light wasn't turned on, then the bathroom light wouldn't turn on (regardless of if you flipped the light switch or not). Simple job, yet attention to detail and being proficient at their job seems to be the real issue. Not only was I having electrical issues, but the hot water heater wasn't working (no hot water). I reached out to Pulte who sent someone to fix this issue. They replaced something on top of my water boiler and left claiming to have fixed the problem.

As I went to take a shower the next morning, I am greeted with a nice cold shower. I reached out to Pulte again and they tried to explain that it just took a long time for hot water to reach the upper floors. I explained I left turned on the hottest water possible and found only cold water coming out (I let it run 30 mins with my hand in the running water to confirm it wasn't getting hot). They came out, tested and found the part they fixed / replaced didn't work (again) and changed it. Now I have hot water.

While on the topic of water, lets dive into my leak issues from our roof / loft into my master bedroom. We've had our master bedroom ceiling opened up and fixed at least 3 times trying to trouble shoot why we'd experience leaks. At one point, we were told the rain blew sideways into our air vents causing the leak and there wasn't much to do about it. Pulte needing to schedule in advance was never able to see this issue while it was raining; therefore, they were at best "guessing" at what the problem was. I finally figured out the cause for the leak, which came from cracked caulking on my loft deck door. Pulte came to caulk this item, but it failed shortly thereafter. I had to re-caulk it to be sure it wouldn't become a problem again (as I was tired of scheduling warranty issues time and time again with sub par quality being provided). Sure enough, no more leaking issues in my master bedroom to date.

Moving onto address all the flooring issues I've experienced. Never in my life have I imagined / expected flooring professionals, builders, quality control to sign off on a home build with un-even floors. Pulte did just that! When requesting this to be repaired, they came out to inspect and would try to use a "level" around the issue spot (and not directly on the issue spot - keep this in mind as it is their common tactic to get out of warranty work). My family had to argue with the inspector before he finally did the test right and confirmed the ground wasn't level. This resulted in our flooring under that area to be sanded down some, but still not level.

In other spots, the flooring was built on top of un-level floors, so as my children played a part of my hardwood floor cracked inwards (1" diameter caving down below floor level). My children were 7 years old or younger and shouldn't be able to cause enough stress on the floor to have it break inwards the way it did. This happened after my 1 year warranty period, so I'll have to deal with this out of pocket.

With regards to the 1 year inspection to fix all nail pops and wall cracks, this process in itself is a joke. First of all, if they hear a creak / crack in the floors, they do their best to walk around the problem areas to confirm if it's a problem (in their opinion) or if its a normal sound. The 1 year warranty specifically addresses wall cracks and floor creaks/cracks, yet this is still subject to their definition of what is an issue. What's worse is that Pulte walks around it and if it doesn't creak a minimum of 3 out of 5 times then its considered a unwarrantable problem. This is even worse when they walk on stairwells to determine if it's a problem or not, where you have to argue with them to have stairwells fixed.

After much argument and debating over the definition of warrant-able creaks / cracks, service tickets were provided. They've then fixed a few creaks, but sure enough the creaks came back shortly after my 1 year inspection shifting the burden to fix on the homeowner instead of the builder. The nail pops they fixed also came back shortly after being fixed, and once again I was told my 1 year warranty is up and its my problem to fix now. What's even worse is the people that came to fix the nail pops painted my wall a different color (white instead of cream).

To add insult to injury, I was also told there was no fix for the settling cracks along the corners of the home that happens normally during the 1-2 years a home is 1st built. I told them there has to be a way as EVERY other builder deals with and corrects these same issues. Pulte reluctantly advised these areas could be caulked (again they used white caulking on a cream colored wall) without any attempts to paint over it.

What drove me mad was that the workers took off the painters tape placed on the wall by the Pulte inspector designating problem areas to fix without even fixing the problems. Having 3 little ones, I let them leave when they said all was done. Lo and behold my surprise when I found many of the areas Pulte marked as 1 year warranty areas remained untouched (only the tape marking the area was removed). When I contacted Pulte regarding this, of course their answer was that its my responsibility to ensure all work was done (never imagined I'd have to go through my home with a fine tooth comb to ensure all the marked areas were actually addressed).

Lets move to my garage issues. My garage door tension spring failed after 1 1/2 years of usage. I contacted them regarding this, and was told the 1 year warranty was over and that the best they could do was put me in contact with the originally installer of the product. Why in the world would I choose to use the same contractor to fix / replace this tensioner spring when it failed after only 1 1/2 years? These items normally last for a minimum of 10 years+. The water faucet located inside my garage and behind the home also failed to work properly. When a service ticket was entered, the contractor performed some touch-ups then recommended I don't close the faucet valve too tightly as it could stop it from working properly (never been told that before, but fine).

My final grievance (there are many others, but I'm getting tired of typing at this point) is the thermal expansion "water dripping" noise throughout the entire house. It doesn't matter if it's hot/cold outside, if you use hot water (while taking a shower) then you will hear (without fail) a "water dripping" sound coming from inside the walls throughout the house. Since it's not a leak, this is not something Pulte will fix as they don't see it as an issue.

Pulte claims to build luxury homes / townhomes, and for a $500k+ home, I expected far less issues and/or far better service than what was actually received. Pulte will do anything and everything in their power to not provide you with warranty work. When they do provide warranty work, keep an eagle eye on them as they will cut corners, beat around the bush, and leave without doing the work properly / completely. Please note it's only been 2 years since I've lived in my home, but all the above have been experienced before or shortly after the 1 year anniversary of moving into my "newly built home".

The tile behind it was one strip, causing the new stove to show wall. Then, my husband was planting some flowers in the backyard and started digging up a ton of fast food wrappers, plastic bags, and other trash, where they had not taken the time to dispose of it properly. Then a rain came (and it was only a sprinkle) and we had water flooding into our den. All in all, it’s been a bad experience from start to finish.

Original Review: July 25, 2019

Friendly staff - terrible service & follow through. So far, our experience post closing resembles many of the online complaints posted about Pulte’s Warranty and Service. Hoping things will improve, but potential buyers beware.... Read the reviews and know that the struggle is real! #EyesWideOpen

I thought when my wife and I decided to pay $475K for a home that they could afford good contractors. I was wrong, they hire it out to the lowest bids and the work is done to the bare minimum standard. "The bare minimum is what you get at Pulte." That is a direct quote from the building inspector in my city. You have to be your own general contractor. Go to the site every day and make them build it right yourself. Bent and broken wood. DO NOT ACCEPT IT. Gaps between grade brick and poured walls MAKE THEM FILL IT IN. Cracks in poured walls FORCE THEM TO ADDRESS IT EARLY. And lastly please do not buy a Pulte Home if you can avoid it.

There have been many unexpected expenses that have cost me thousands of dollars. Even the mechanism used to lift the garage door is substandard so the door can evidently suddenly fall down without warning on top of whatever is under it.

The never used guest bathroom tub is cracked and although we were constantly told we have a one year warranty on everything in the home, when I found the bathtub crack I was told oh the tub only had a 30 day warranty, sorry. Their personnel change about every six months, the new ones are young and inexperienced so when you have a problem the new person says oh I just got here I don’t know anything about this, even when there is a long written history of complaints on the issue. The water pressure is so feeble it is hard to wash my face. But Pulte claims it is up to their standards.

Many neighbors have had AC coils fail in under two years. Many others are finding the grout under their tiles is missing so the tiles are all cracking and sinking in less than two years.

Parts of my landscaping package were missing and it took months of questions before they even admitted that. Other neighbors have found serious mold in their attics. Scheduling work to have things repaired is unreliable and usually miscommunicated. You have confirmed appointments but no one shows up, or an inadequate and uninformed crew shows up, not prepared to do the work needed. Even though this is a senior community, the kind of furnace installed requires unusual hand strength and the ability to crawl around on the floor just to change the furnace filter. Nothing in this home is well-planned or well designed for function, only the model homes are set up to show well.

And to top it off when I asked why I had not received a feedback survey after all the poor workmanship they said I had somehow mysteriously declined the survey so would never be allowed to fill out customer satisfaction survey ever. Every Pulte employee you interact with tells you multiple times and very specifically how to fill out each question of the surveys, so I was very surprised not to get any at all. They spend much more time telling you how to fill out their surveys than they do about how they will fix your home. Even the clubhouse has had problems with pool heaters and the rooms are seriously undersized for the community.

Our sales guy quit during the process. He was fed up with Pulte and moved across town and offered us a deal with his new company. The new saleswoman in charge was incredibly rude and it was obvious she didn’t know what was going on. She kept telling us she’s keeping our deposit. This what a nightmare of an experience for us. “The community of the Year” we were looking into is having an ongoing lawsuit due to the poor quality of the homes. Pulte refuses to fix people’s houses.

The quality of the house wasn’t too bad in the beginning. We did our final walkthrough before our first closing. They tried to just throw some paint over damages, changed out molding and the boards don’t line up, the backsplash behind the stove was put together terribly, they wouldn’t remove the paint from the shower and sink, the fence was missing boards, and worst of all the house was uneven. I have a few pictures of their unacceptable practices, I’ll try to upload if possible. The builders left beer cans and food throughout the house and in the backyard. It didn’t sit right with us. For a house over $300,000, the house shouldn’t be a mess like this. We should have looked up reviews beforehand. Pulte has been sued for a number of reasons. They even have class action lawsuits going on. I haven’t even typed out half of the hell we went through with them. Save yourself the time and money. Do not work with them.

Regardless of whether I was going to actually buy a house or not, I believe that she could have responded better by providing us with an information packet. She failed to address my questions in a respectful manner, so I left to look at another builder's house. After about five minutes of walking out, my friend joins me. He told me that the sales lady kept boasting about her nice home and her husband's well-paid career and that he didn't appreciate her commentary. Both of us were there to obtain more information on the house - not to put up with the sales lady's prideful commentary that made us feel poorly about ourselves. We expected to have better customer service than that.

My roof was installed poorly and with very low quality shingles. I recently needed to have half of the roof replaced 2 months after the warranty elapsed because of serious leaks. (I have been in my house for just a little over five years). The asphalt membrane that is supposed to be under the shingles was not there but there was some cheap plastic thin sheet that had disintegrated. Pulte cuts corners, uses the cheapest labor and subcontractors available thus providing a very mediocre product for which they charge premium prices. If you have another option, I would consider it seriously if the quality of construction is important to you.

They had installed the wrong lighting fixtures, and failed to put up the crown moulding that had been paid for. Dealing with the warranty section trying to get items fixed was a long battle with incompetence. They had sent out repairmen 30 times and there were over 11 no shows as well. Each time a workman was scheduled meant taking time off work, as they only work M-F. I would not recommend a Pulte home to my worst enemy. This is not a complete list of items wrong with the home, and the items included everything, electrical issues, plumbing issues, flooring issues, cosmetics, and structural issues.

I don't think we'll be here long. I'm so unhappy with the whole thing. The HOA doesn't respond to you, especially if it's something they don't want to hear. They have these customer service managers that are away and hardly ever able to reach. When they do get things scheduled, they schedule everybody in one day. So it's like a zoo and very stressful. So my advice to anyone looking for a new home, don't buy here. I'm so sorry I did. It's a shame that the models are so appealing, but our homes, not so much.

• June 5, 2019: PulteGroup returned my call and claimed appliance warranty goes through Whirlpool and PulteGroup will not take responsibility for waiver.

As of today, I am an unsatisfied customer whose warranty is not being upheld by the company who are responsible for installing the defective unit. PulteGroup ordered the equipment through Whirlpool for my brand-new home and are not taking the necessary steps to resolve the solution as the contractors of my home. Sincerely, Muhiyadin **

In six years,

-And the central heating system is incapable of warming the house much higher than 55° in the winter.

I really want to like this house, mainly because of how spacious it is, but I think that repairs to the house have cost more than all of the furniture combined, in just 6 years.

Do not trust these people. They do not care about you. Many are cold and show little sense of customer respect. If you choose them, check everything on the sheet you sign off on at design center and any other document with every product face to face. They will not correct their mistakes. They also use DensShield to build your shower. This is a drywall product with a covering that can peel off. They put Schluter waterproof sheeting on top but any crack or hole, any place with nail hole that is not sealed and you have water going back into the drywall. This DensShield is behind the cultured marble sheets and same thing applies for chalking and if any leaks behind the shower.

Tract builders are moving to this because it is cheaper and lighter weight than concrete board. You are better off with concrete board that has no waterproofing than this system. They often do not use true professional tilers. So think about that. I do not trust them at all now. If they are going to act like this about a 1000$ upgrade then what else do they scrimp on.

First off, all the seams were visible from the first day we moved in and each were noted from the inspection. Pulte did their part and had the contractor come out to try to hide the seams, but a carpet rake is simply a cover up and not a fix. We were told on the second attempt they will have a specialized person fix the problem (infrared fix), but it was likely a carpet rake attempt to hide the flaw since all seams were visible short time after. Why the contractor would put two seams in a hallway is beyond me? Looks like they pieced the main upstairs hallway with scraps of the carpet that matched to avoid using one larger piece for the hallway.

Second, there were a ton of ripples all noted from the inspections. I get high traffic areas will show ripples. But to have it stretched and then a week later have the ripples show back up seems a little “off.” Questions came to mind like is there enough tacking holding the edges to keep the carpet stretched? Were there more corners cut by the contractor to “save money”? Why are the ripples showing so quickly after being stretched?

Recently, we put in to have the carpet stretched in with Pulte and been told it's now our problem to deal with. I get the timing is past our one-year warranty, but the issues were noted before the one year/initial inspection, the problems were attempted to be fixed and still we see the same result, poor craftsmanship. We do have an Oxbow Facebook page that numerous Pulte Home Owners have complained about their Carpet which tells me faulty craftsmanship’s vs. wear n tear. So, it is not just us with the issues.

I am person who understands the difference between” normal wear n tear” and bad install. Pulte is a recognized builder and the reason why we chose to go with them to build initially. When multiple people have spent close to half million dollars on a house in the neighborhood, but get carpet of this standard, I be very concerned on the image I was presenting to potential future home owners that are considering Pulte as their builder. I totally get that Pulte has contractors that they trust on their installs, but it is Pulte that ultimately puts their stamp of approval on their product. I hate to see a below average carpet install be used for quality issues for Pulte Homes. If anything, take a closer look at who installs the carpet.

There's more and more seems to come up every day. BE WARNED! We even hired an independent inspector-didn't matter; DW Nexton is a nice environment, but the construction values are THE PITS - all of this and we paid over $500k for the house! I would never recommend Pulte or DW Nexton to anyone.

Original Review: I bought a brand new house about a year and a half ago. We have had drainage issues in the yard and to repair the drainage issue. Pulte had the contractor plow a moat around the house and then laid sod and said you're all set. I have stucco cracks all over the house and they will not repair them because they are not 1/8 of an inch wide. This is because they lost a lawsuit recently. Everyone else in the community has had their stucco repaired regardless of the width of the crack.

We had uneven (not plumb) window openings. The shower instead of grouting it all they used silicon in all of the 90 degree angles. The ceiling is cracked from one wall to another and they have tried to repair it 3 times and it has cracked again. They came to replace a floor tile that had a blemish on it and I gave them a tile but yet they used white grout instead of bisque and told us to let it get dirty and that will fix it. Are you kidding me a brand new house... Pulte is a company I would suggest everyone to stay away from. I have been in construction for over 34 years... I should have known better. HACKS.

Totally disappointed with the quality of workmanship and material used for roof. If known they would install 60 MPH tolerance rated shingles I would have definitely gone for a higher one considering we live in Chicagoland and this is kind of expected wind in this area. The reason they are getting away with this is because of location and people afraid to publicly rate them bad as they suspect to lower their property value which will be lowered eventually if they do not fix their issues in timely manner and I know for a fact that this is not the only issue with this community. If I can rate negative I would definitely give Negative 5 stars. See the pictures taken after four months of closing on the new home (March 19).

Also turns out Brad ** didnt build my stairs just another brick company that Pulte ask to help. Fortunately, Brad ** was so professional and courteous to do Pulte a favor and look at my stairs???? Yes he just looked at the stairs. He won’t make any money off my repairs so I don’t even know why Pulte asked Brad **. I look at my stairs everyday! Pulte does send you an email that someone will stop by to fix it but that’s it. They will not repair anything after you move in! Find a different builder! Let me mention that Pulte is currently building about 20 townhomes in my neighborhood so I understand why there is no rush on my work order. The same company that built my stairs are working on the new townhomes!???

They will not cover replacement because they "say" it doesn't fall under their warranty. Please protect yourself if you are considering building with Pulte and require that they install screens over the full window to prevent this from happening. They know it's a possibility, but they aren't taking any initiative to protect homeowners from it happening to future home buyers.

My advice to you: take their non lender attached incentive and don't take their mortgage at all. You might lose the lender attached incentive but it just isn't worth it to fight tooth and nail against a scamming mortgage and builder company that wants to haggle every nickel and dime of your hard earned money. Their lenders will try to push you back and forth between them and the seller's agent leaving you hanging and making phone calls all the time.

They will promise to pay rate lock charges and all fees for closing costs as part of the incentives they give but blatantly refuse to give it to you at the time for closing the loan terms, despite there being terms in the sales agreement. They will make you fight for the money they promised to pay. The seller's closing costs. They will make you pay them as much as possible and change the agreement and make you sign it if you want the deal to go through. It's a criminal mafia company.

Many areas were outfitted with stock material that was not appropriate or did not fit properly. The stringers on the stairs did not fit properly and all of the gaps were filled with caulk. Floors are uneven and squeak throughout our home. When master bedroom dresser was placed up against the wall, there is a 3/4” space at the bottom of the dresser between the dresser and the wall. At the top of the dresser, there is approximately a 1 1/2” gap due to uneven flooring.

In the kitchen, rust stains remained on the kitchen counter from cans with rusted bottoms being left during construction. A contractor was sent to remove the stains, he also removed the finish. When this was brought to the supervisors attention he stated he couldn’t see it, therefore it did not warrant any more attention. Two toilets as well as the master bathroom bathtub had rust stains that required a contractor to come and remove.

The master bathroom tub also had a significant amount of scratches which made me question whether or not it was from a dent and ding sale along with the windows as four windows have scratched glass. The master bathroom tub will never be used by us as its condition is questionable. There was a rusted ring around the top of the tub as if it were left full of rusty water for a significant amount of time. Air conditioning units were placed on the roof of these units in despite of the contractors advice not to. The units are loud and vibrate throughout the home.

We are pleased with the location of our home, the layout and most of the appliances and finishes. The downside is the quality of finishes and lack of detail by Pulte. Over the past six months we have placed a dozen or more tickets with Pulte in an attempt to have items repaired or addressed. I have sat home 4 days for repairs scheduled by Pulte where no one showed up. To date only half of the items on our list have been addressed. The most significant ones like a half inch gap at the top of the front door which allows heat and cool air to escape as well as pollen and insects to pass through have gone unaddressed. Gaps in mortar to exterior brickwork as well as cracked bricks have also gone unaddressed.

Needless to say, the time an energy which we have spent over the past six months attempting to hold Pulte accountable for their poor workmanship has been exhausting. My advice is do extensive research on Pulte’s reputation prior to making your decision to buy or build. If you decide to purchase a Pulte home, build new and be prepared to visit the worksite frequently to detect inferior workmanship early and attempt to have resolved. If you wait until the end you are guaranteed to be overwhelmed and disappointed. In speaking with my neighbors the majority have voiced their concerns of similar issues. Some have experienced issues which have been considerably worse than ours.

A defective piece was installed by Pulte, and now, as a customer we have to pay the price for the shoddy work! And another common response to issues when brought up is, “this is a common issue which other residents have brought up as well” so what are you doing to fix it Pulte? Evidently, they don't try to “help” customers, have not seen any efforts from them to fix the issue. Don't even get me started with other issues, it might take me pages! Extremely disappointed! Please think before buying a home with Pulte!

OK, I think you get the picture. I recently hired a qualified home inspector to go through my house. The report I received was 104 pages long!!! I have been in the house for eight months and have submitted at least 40 service requests so far, and have sent them the inspector's report. Pulte has, in most cases, been attempting to correct the issues, but they have also fought me on some others. In some cases the "repairs" look worse than the original defect. I'm not sure that Pulte is worse than any other production builder, but given the prices of Del Webb homes (I paid $457,000 for a 2100 sq. ft. home), I expect better quality than what I received. Most of my neighbors feel the same way and some have had even more problems than I have. BEWARE!

Surprisingly a lot of it was completed although a lot was still not. He promised us he would fulfill the work in the next few days and it wouldn’t be an issue since we weren’t moving in for another week anyway. Well needless to say, that didn’t happen. He won’t return our calls and neither will Pulte's service center. It’s 3 months following closing and we are no closer to getting the work completed. I would highly recommend looking at alternative builders. Especially at an $800k price point - you have better options!

They cheated us with tiles - the tiles were the cheapest and worst quality that you can get in the market and they were pushing it on us as an upgrade. In the end we paid $10000 for some cheap tiles. The labor is the same for basic and upgrades so I don’t understand cheating us like this. We were supposed to get wood flooring as standard for 1st and 2nd floor and just because we paid extra to add a bedroom in the 1st floor. They gave us the cheap carpet in the bedroom.

To add some context, my Realtor and I made it very clear and upfront to William that I'm working with a relocation company and HAVE to use the lender they provided me "Sirva Mortgage". Also, we made it clear that the home I'm selling in Michigan is currently under contract to be sold December 6th, in which I would want our agreement contingent upon the closing of my home. William said this is not a problem and he'll note it in the addendum, in which he did in fact include this and we are in agreement "all good in regards to this".

My Realtor and I then asked about the $7.5k Pulte incentive towards the closing cost program, William said "Yes, this applies only if you use Pulte Mortgage for your lender." I pointed out to him "again" that I won't be able to take advantage of that incentive because I have to use the lender through my relocation package. He said "Well let me look into this as we may be able to work something out". He then made a call to his Boss to see what we can work out. He proceeded to step out of the office for ~ 5 minutes and came back into the office in which my Realtor and I were waiting.

He said "I spoke with my Boss and it's not going to be a problem, we can do both things, 1) have the addendum state the close of this home is contingent upon the close of your Michigan home. 2) Pulte Mortgage and Sirva Mortgage will work together on ironing out the $7.5k incentive, in which you could use towards appliances, fans, light fixtures and HOA cost if you would like." My Realtor said, "That sounds great, but how is that going to work? We want to make sure we in fact will receive the incentive etc..." William said, "It won't be a problem, I'm making notes here in my system and also I will put it in the addendum and send that out to you later this evening (this part was not in the addendum that was distributed)."

My next question was is the home price negotiable, in which he said NO! As they recently lowered the price of the home and this would hurt the other home comps in the sub-division. I was alright with that since I would be getting the $7.5k incentive towards appliances, HOA etc... Deal was in place, William proceeded to update the contract for our signatures. Again, I noticed on one of the pages regarding the $7.5k incentive, it said it was through using Pulte Mortgage. I asked AGAIN why does this say Pulte Mortgage as I will not be using them! He said, "No it's fine. We have to put it in the contract that way, we will get that straightened out between Pulte and Sirva as we get closer to closing on the house."

Step ahead to Nov 9th and now William is saying there must have been a misunderstanding/miscommunication in regards to the $7.5k incentive and I have to use Pulte Mortgage! My Realtor and I are in shock after the 2.5+ hours we spent with William the evening of Oct 31st with both of us on NUMEROUS occasions stating I'm not using Pulte Mortgage, how is this going to work? During that evening, keep in mind, William was on his phone, texting, taking calls, worrying about trick or treat with his Fiancé etc... (Needless to say, some distractions were in place).

Regardless, I still don't understand how he is now saying it was a misunderstanding? My accredited Realtor and I could not have made the point any more clear for him and we both questioned it multiple times throughout the business transaction. It's not like this is a mere $750 misunderstanding (if it was $750, I would be a little upset but definitely more palatable to handle), however that is not the case, this is now in fact a $7,500 issue.

As we move forward and my Wife and I become the future homeowners of this home, we have and will have a VERY BITTER taste in our mouth of what has recently transpired. The salesperson William is now saying he wouldn't hesitate to cancel the deal if we don't want to pursue, due to the misunderstanding. He is not trying to apologize, not trying to amend the situation, nor offer anything for the misunderstanding. Instead he is getting defensive and turning the entire thing around on my Realtor and I. If you are in the Georgia area please be aware when you meet with this salesperson and make sure everything is written in your contract. Whatever the salesperson tells you make sure to let him write it down.

This is just a few of the issues that we had prior to closing. The holes for the outlet and switch boxes looked like they were made by a hammer rather than a drywall saw. The marble shower seat looked like it was cut out by someone using a saw for the first time. The ceiling in the kitchen had a patch over the kitchen island. The oil rubbed bronze hinges throughout the house were painted over with white trim paint. The rear door had chrome hinges rather than oil rubbed as required by the contract. The electric panel door would not stay closed. The fire door leading to the garage would not latch. We worked as best as we could with the 2 alleged project managers Steve and Josh and they assured us the issues we had found would be corrected by our next walk through day, what they called “celebration day”.

On the next walkthrough they had not touched the patch on the ceiling in the kitchen and the hinges were still painted and the hinge on the back door still the wrong color. We were told by Steve they couldn’t get oil rubbed hinges for the exterior door and they had cleaners coming to remove the paint from the hinges as well as the hardwood floors which now had paint on them as well. We should have stopped the closing on the house at that point, but they had promised to get everything fixed by closing. After closing we started looking around and found rather than fixing things, they actually tried to hide the issues. The ceiling still looked like a giant patch in the kitchen ceiling, warranty sent someone out to fix it, but still it looks like a patch on a brand-new ceiling.

The hinges were still covered with paint, we had to have them replaced under warranty. The hinge on the rear door was also traded out under warranty for the correct color. We found that to fix the large holes around each outlet and switch they had filled them with caulk and painted over the caulk and plate covers, we went through and removed each outlet and switch plate and cleaned them and I fixed the holes properly. Next, we found a screw coming out the front of the sink cabinet from the inside so that the sharp screw was facing out, again warranty had to send someone out to remove the kitchen sink in order to remove the screw. I had to replace the plumbing under the sink because they couldn’t seem to schedule anyone to come out to do the job.

In total we have had warranty send out 28 repairmen to fix various issues throughout the home. We have also had 9 no shows from repairmen that were scheduled, but never bothered to show up or even call to say they couldn’t make it to the house. I would not buy a Pulte/Del Webb home at Sun City if I had it to do over again. The customer service, workmanship, and finished home product is not worth the money or the issues. There are plenty of other retirement communities in the area to choose from and who knows maybe their homes are worth owning.

The shower doors in the master bath were not put in place correctly. It took months to get someone in to repair them. The kitchen drawers which are supposed to be soft closing do not work properly and had to be repaired. Prior to signing our contract the countertop in the bathroom had to be replaced because they were scratched like someone used a knife on it. The gutters in the front of the home had to be replaced and correctly attached to post in front of the home. This should have been caught by the head contractor during the home inspection and was not.

The cleaning people Pulte hired to clean this home prior to contract signing did a terrible job. All they did was shuffle the dirt around that the contractors left behind. The HOA here in Del Webb does not obey the covenants they established and they do not clear snow like they should. PLEASE DO NOT PURCHASE IN THE DEL WEBB COMMUNITY unless you want a poorly built home and an HOA that does not care about its residents yet asks for your money or else they will put a ding on your credit report.

We were told that we could make no changes because they ordered all the material the day we made selections. If this was true where did our interior selections go? We were only offered one day to make a new choice by looking at online pictures with no chance to even go to a studio to re-select options unless we took time off of work to do it, which we were unable to do with no notice. Absolutely awful company. I recommend never building a home with them. They are scam artists and should all be put in jail. STAY AWAY! Find a legitimate builder if you want a home.

Pulte is far more style over substance; they will sell you a home that is pleasing to the eye, but beware-you can even make a pile of garbage look great if you throw a nice tablecloth over it-and that's basically what these homes are, piles of garbage. If you have no problem with poor construction, cheap materials, cheap labor, unanswered questions, scams, dealing with incompetence, and just generally unfair practices, then Pulte is the way to go. However, if you enjoy your sanity and would like to live in a quality home of substance, I advise you to look anywhere else other than Pulte. A child's dollhouse would probably hold up better than these places. I am happy that I have already guided several people away from Pulte who were considering buying homes in my neighborhood. I wish I had the same warning before purchasing this house that seems like it was built by a few 12-year olds. Let Pulte keep the house and you may keep your sanity.

Next was Pulte Mortgage - Fredrick, I won't put Fredrick's last name here as he is not in the public eye, sufficed to say he is a little brother - he will understand this comment. Fredrick's calmness, clarity, knowledge, and honesty were very impressive. He was the poor individual who had to walk me thru the mortgage process - not that Pulte made this difficult, it is just I am very very geeky - Being a computer/IT tech - I sit in front of my PC looking up everything and thus generating many more questions. Fredrick in a very professional and calm knowledgeable fashion helped me thru all my questions and with the gathering of the documentation I needed.

Now we get to Leslie ** the Design Center expert - who did something to somebody - to get stuck with me. Leslie walked me and my real estate Agent (Johannes **- Caldwell Banker), through the entire process - offering many options and informed commentary as to choices and how they would work or not work together. Being a geek as I stated - had this been left to me alone - well I still wear a pocket protector with a suit and tie carrying many pens and pencils in that pocket - need I say more.

Now I have been passed on to poor Cassie - Pulte mortgage - Cassie must be an angel assigned to earth to protect animals and really needed Geeks. Cassie has to check and recheck everything - get every extra document or answer that Underwriting needs. She does not insist that I get it. She asks if she can contact whoever and obtain it where possible. If she can't for some reason do that she helps me step by step to successfully obtain the document or answer needed.

Now let's talk Pulte Homeowners Insurance, not only are they rated well but the service is just as superb as the rest of Pulte's services. They not only got me Homeowners Insurance for about $400.00 less than my current agent could apples to apples but got my car insurance for $280.00 less every 6 months than my current agent could, again apples to apples comparison.

So how do I rate Pulte 10 out of 10 in every category I have had to deal with them in. If you are looking for a home new or used contact Pulte - In my opinion and experience, you won't be sorry. OH and yes I read many reviews of Pulte - some good and some bad - But in my case I experienced none of the bad described. Not a single negative experience. The Pulte staff I don't think can say I was so well organized or as professional and as much of a pleasure to deal with as I found them to be. Go Pulte - and thank you for a wonderful house buying experience.

I then went to the warranty dept for Pulte to get this rectified. Pulte answered that because I did not give them a chance to investigate the issue, they would not reimburse me. I told them this was a septic issue, and while I might wait two weeks for a light fixture or a leaky sink. I do not want to take any chance with a septic tank for obvious reasons. They brushed me aside afterwards with an excuse about warranty coverage. My house is only three years old. In the words of Trump, Pulte should be embarrassed and ashamed. It is a terrible company and terrible to the customers!

Extremely poor craftsmanship in trim carpentry, dry wall, carpet/flooring. Front door had to be replaced. Not properly installed. Now facing $50k+ in replacing windows. They installed the lowest quality builder grade windows. We have been told our "expectations are too high" by one of the local leadership team members. There are almost 6000 finished sq feet of home. It was built in less than 4 months. Complete disappointment.

At our expense, we have replaced the mold/rusty 22-month old HVAC unit and sealed/repaired all duct work. Furthermore, Pulte engineers decided a Florida home does not need a dehumidifier. We installed a dehumidifier which is needed in high humidity environments. Altogether, we have spent thousands of dollars to repair/replace cheap, shoddy workmanship, equipment and design. Pulte's go-to is to cite a lengthy contract and position themselves with legalize. Pulte is a shameless company not interested in doing what is right.

I have been patiently waiting for almost a month to have this urgent problem addressed. My realtor and I reviewed my contract and addendums, and request through this mean, an explanation for the lack of reference and consultation with Phoenix. As background information, the Pulte Group built my home on **. I was involved in the process from its groundbreaking to the closing on August 09, 2018. I made on-site trips and many phone calls to keep abreast of the construction. On August 24, 2018, AT&T personnel informed me that they could not provide cable service to my home because the media center plus cable outlet in the master bedroom for which I paid three hundred and forty dollars ($340) serves no purpose.

The cable line installed by Pulte is outdated and no longer used by AT&T, which uses CAT 5/6 cable and/or coaxial cables to connect the latest equipment/devices. Additionally, the other cable companies do not use the outdate-installed cable either. Therefore, the outdated/obsolete cable installed throughout my dwelling, gathering room and master bedroom are of no use and therefore a waste. Attached is a copy of my contract and work order option with highlighted areas pertaining to this matter. To reiterate, at no time during my building process was I made aware of any opportunity to consult with Phoenix services which Pulte contracted for consultation with new homeowners during construction.

I was never given an opportunity to discuss with Phoenix guidance regarding an alarm system installation, home theater surround system, surveillance cameras, and/or network infrastructure. I missed a major opportunity in the building process due to the Pulte Group’s lack of information, guidance, and due diligence. The only solution to this problem is for Pulte to do what’s right and provide immediate and adequate assistance to resolve the wiring situation by rewiring my house with appropriate, up-to-date wiring materials. This lack of appropriate wiring is a pressing matter. To date, I cannot have installed any cable service. I look forward to your expeditious handling of this matter. Thank you for your cooperation.

Immediately after signing the contract and paying our deposit, we felt we became enslaved to "Pulte policies and procedures." Having 30 days to complete a multitude of tasks all between the inconvenient hours of 8 to 5 Monday through Friday for working professionals as well as traveling over an hour to complete these takes some of the enjoyment out of building a custom home.

Pulte Mortgage: We felt an extraordinary amount of pressure to use Pulte mortgage which ultimately led us to us another lender. We were badgered and would describe Pulte mortgage as being no better than telemarketers and debt collectors. Pulte Insurance: See above in mortgage section. PGP Title: Our closing agent did a nice job in a tough situation however as we discussed in the questionnaire, it is completely unacceptable to be notified via email 4 hours ahead of closing with a change of date and time. We walked out of the closing with no joy or excitement to finally own our brand new home. The process completely deflated that experience. We are still waiting for an apology from Pulte as a company for taking away that joy.

Overall, we are very pleased with our Pulte home structurally, architecturally and as of now, value of our home. It would be difficult in the future if we build another home, to solely look at Pulte. With our dissatisfaction with Pulte as a company we thoroughly enjoyed the personal relationships we built with Field manager and Sales rep. We respect them greatly and would work with them again in the future.

The Construction Manager said the house was according to plan. I was supposed to notice a little circle on the floor plan that showed where the plumbing would be. I would expect a builder to know how to handle access to plumbing. Pulte does not really care about the consumer once they have a signature and money. I was told I should have no problem with leaks. I hope a leak occurs during their warranty period. KARMA would be awesome. Beware when purchasing a Pulte home.

After we decided to go with this, I started noticing a lot of sloppiness related with fit and finishes, although they fix most of these it was apparent that they were rushing to finish the house and it was showing all over the place. Issues related with floorboards not aligning with the edge of the tile, doors frames not align with the interior doors, uneven gaps between the kitchen granite countertops and cabinet frame and from the exterior, gaps that were supposed to be filled with brick concrete material were filled with white plaster. Also the bricks on the side of the house did not align with the limestone from the foundation. After further investigation apparently the foundation was not align with the frame of the house. I can go on and on and I think pics can provide a better representation of the issues.

Pulte also forced us to close that following week without providing us an opportunity for a final inspection and walkthrough at least a week prior. Apparently they wanted to close really quickly. The house I was about to close is located at Davis Ranch in San Antonio. Do yourself a favor look elsewhere, apparently since Pulte bought Centex they used the cheapest of the cheapest when it comes to materials. Other builder offers more for the money (ie. window blinds, 3D shingles, fans, nice granite etc...) If you need more info I can facilitate pictures and provide further information.

Up until that time, the ** had worked with Pulte’s preferred lender, Pulte Mortgage, to finance the purchase of their home. In that regard, Pulte Mortgage had approved financing for the ** with an interest rate at 3.5% in connection with the original contract. Although that approval expired due to the delay caused by the botched back-yard issue, Pulte Mortgage assured the ** that financing would be available upon the same or substantially identical terms. However, the day before closing, Pulte Mortgage informed the ** that it could only provide financing with an applicable 5.5% interest rate. The ** informed Pulte that they couldn’t afford to finance on those terms, and asked (indeed begged) for an opportunity to find alternative financing. Pulte refused. With closing imminent, the ** had no choice but to exercise their rights under the financing contingency and canceled the contract.

The ** appreciate that Pulte returned the additional $10,000.00 earnest money deposit that Pulte insisted they pay. However, they believe that Pulte must also return their initial $5,000.00 earnest money deposit. Although the Financing Addendum does indicate an “earnest money deposit amount of $10,000.00,” the circumstances leading up to and surrounding the negotiation of the second contract, and fact that the contract expressly incorporates the initial $5,000.00 earnest money deposit (in the “Terms and Conditions” provisions in the second Change Order), renders the Financing Addendum ambiguous. The ** will certainly testify that it was their intent that the Financing Addendum would apply to all earnest money deposits that they had paid. Considering the profound disparity in bargaining power and sophistication between the parties, it is reasonable to assume that this and any other ambiguity will be construed against Pulte.

The ** will also testify that their entire experience with Pulte was, to put it kindly, unfortunate. The ** are likable and engaging, and any fact-finder will undoubtedly find them to be good and sympathetic witnesses. In light of the foregoing, it is likely that the ** will prevail should this matter escalate to litigation. They would prefer to avoid that fate; however, they are fully prepared to aggressively pursue their rights should that prove necessary.

The garage slab has tooled shrinkage control joints extending from left to right and from front to rear intersecting in the middle portion of the slab. Cracks were also observed in the exterior of the residence. Per the evaluation of a hired Geotechnical Consultant by Pulte, the amount of concrete shrinkage maybe due to concrete slump or consistency at time of placement, curing methods, temperature and humidity at time of placement and during curing, finishing methods, and mix proportions. These are all related to Pulte's quality of workmanship. However, according to PULTE RDU Warranty representative, "Based on my observations and the conclusions from the engineer report the gaps in the hardwoods are not covered under the warranty. The concrete slab under the hardwoods has shrunk / cracked and this has caused the hardwoods to separate."

I am beyond disappointed with Pulte's workmanship. Please don't be deceived by how good Pulte is with staging their homes and how good they are with marketing their homes. Truthfully, they are not really building good quality homes. Now, we are very anxious about other potential problems we will have to uncover as we live in outhouse. Pulte really disappointed me big time!!!

I had a repair guy come out and he said there was a pipe missing for the water to drain. He showed it to me and in the walls sure enough an entire pipe was missing. I called all the way to the Pulte National HQs and they refused to fix it. They said it was after the warranty. I explained this should have been done when the house was built. I told him if Pulte didn’t come and fix it I would sue and the man said, "So sue us." And hung up. I went ahead and paid for it. I haven’t pursued legal course of action as I have had one surgery after another.

I’ve been in very poor health and just didn’t have the energy to do it. My health has finally improved some and if I continue to get better I am going to hire a lawyer. I waited 26 years to own a home of my own. I made a lot of sacrifices in my life serving to get to the point where I could own a nice home. I am disappointed that Nationally known builder would treat customers like I was treated and stand behind the product they built.

The finished product is horrendous and looks like a botched floor. If they expected the floor to look like that as they claim they should have provided a sufficiently large selection sample that incorporates the anticipated differences in appearance. Neither Pulte or Shaw are willing to doing anything to correct the situation. We have no choice but to proceed with closing given the contract provisions which are all one sided towards Pulte. Once we close it will cost us between $15-20K to demolish the existing floor and replace it with one that has a uniform finish and it will not be a Shaw product.

By the way if you decide to go with a Pulte home you might want to check the plumbness of the walls prior to drywall - few of the walls are in fact plumb but after framing rough-in there is not much you can do to correct the situation. Needless to say I would never buy another Pulte house and we haven't even started to deal with any warranty issues!

When we discovered a leak under our kitchen sink, we called a professional plumber who discovered that when they built the house, they used aluminum foil to fill and cheap glue to fill in the gaps around the kitchen sink and the kitchen cabinet where the sink sits!!! The plumber said that he had never seen anyone fill in gaps using aluminum foil, Please see attached pictures of the aluminum foils that they used to fill in the gaps. The fences on both sides of our home also broke and there are leaks underneath the ground from bad plumbing.

I can go on and on about all the problems that we are facing due to Pulte Home's failure to use good materials to build our house. They are negligent in what they do and do not care about the customers. We paid a lot to buy this home, but it is not worth the hard earned money that we spent buying this house. I would not recommend this builder to anyone. We have had nothing but problems with this house that cost us big time!!

They are abusing senior citizens with their 55+ communities. Take the money and run. Neighbor 2 doors down just got his settlement. Our place was vandalized before we moved in. We've talked to sub-contractors, I fell that they were angry at treatment by GCs and supervisors... such as they were. Nothing was supervised. We came and saw as often as we could, living an hour away. Why did we even have a meeting with supervisors? Nothing was put where it was suppose to be. These guys gave these subs, some I'm assuming was their first jobs in America. To figure out where to put fans, so they did the obvious. WRONG. Shelves wrong places. Asked me to go to store and measure my top loader so they could put shelf at exact height. Oh my word!

Paid $450 for an outlet on one side of laundry room. Took them months to move that shelf to the other wall instead if over that outlet which was subbed for freezer. Told them, told them told them, then they still finished it out on the wrong side and acted stunned when we came back by same day to check and found that!! We said, RIP IT OUT!!! THEY'RE SO HORRIBLE AND SHODDY THAT WHEN THEY COME IN TO REDO ALL THE WORK, TRUST ME... “ALL" THEY DO IT WORSE! You think that's not possible. LOLOLOL I've lost my mind.

My husband and I've been married 3 yrs coming April 2018. We dated 3 yrs in the 70s. He went off to become a minister, I graduated high school. We found each other again on Facebook. My 80 yr old DADDY walked me down the aisle. We'd been through previous marriages, weren't going to do that again. But we were soul mates in love and found us a home in his hometown Houston. Village at Tuscan Lakes (sounds BEAUTIFUL) near his 2 married children and grandchildren and 2 younger kids.

No one can come here. I can't decorate a house that isn't finished. Has now developed mold in one bedroom above door, (we chose a 3 bedroom in these smaller homes because I have kids and grands out of town) now we had large TV still in box, finally took it out before the mold experience, moved it, still not on wall, to put real paint on our walls ourselves, they used watered down construct grade Sherwin-Williams, perfectly legal Sprayed on junk!!!

Now my husband had hurt his knee, had surgery from walking in yard, tripping over rebar sticking out of ground, and turning his leg in yard; uneven ground, clay, and now there water stains running down wall so we can't even paint the LR. Until we see what's going in with roof. Mind you, they stopped answering our calls and texts and emails 4 months before our one year warranty was up. They never cleaned or sealed fireplace. I can't put fans in due to dust in AC vents that they're suppose to come what type mold and fix. Said it didn't need remediation when I finally got a brand new team of 4; always sending me new people after the last ones screwed up, then checked air humidity levels, not type of Black wet mold dripping off door facing mold. Would've taken 30 seconds to determine.

Couple of months pass by, I handed it to my husband. I never wanted to see them again. Knowing that remediation is required to sale a home and for many other reasons, we've gotten letters of laughable excuses, if I was in a laughing mood; then lies from Blackmon Mooring about what they conceded was the cause and fix. But what was said it done in my home. Pulte Houston corporate even said they'd sent us a certified letter that was returned and now they were re-returning it with a hard copy. Give me a break. We walk to our community mailbox get our own mail out and never RETURNED ANYTHING. They lie, cheat, steal, make promises. It's fraud! Our marriage, our life, our bodies and our souls have suffered. I don't send anything back. I have communication videos pictures.

I lived in a better built apt than this quarter of a million dollar home that we we're going to make changes add hot tub. Have family over. Can't and haven't. It's embarrassing. And devastating to our health and our pocket book and with elderly parents, kids and grands far away, had to work our lives around months of disaster, and miss these important events. And still it's horrible, not to mention, I have family in mold business and friends in real estate that said get out of their until you know the mold type. It's all in our AC and us I'm sure. They finally called and said, well we sent to another tester, and we lost the frame to door. Can we come out and put sheetrock back up that they ask my husband to cut out piece above door and leave on front porch. Took a while before they picked it up. I'm DONE! NEED ATTORNEY. ERIN BROCKOVICH please help. My husband works shift work, not retired. Turned 66 yesterday.

We've used our hard earned money and so have other seniors to buy a DISASTER. Heater doesn't work. They wanted to send someone out the other day. I have a horrible fireplace and heater, told them, tell it to my attorney. None of you, your supervisors you contractors especially your customer care group is coming in this place!!! Ever again. They stole my wedding ring. I have police report! Acted like they would pay for it. Then turned us over to this fly by night company, I researched. She had me take pictures of my bathroom... LOL then said she was going on vacation. When we finally heard... THERE IS NO BASIS FOR THEFT. IT'S ON!!! IF IT TAKES US EVERY DIME IN OUR SAVINGS FOR OUR ATTORNEYS I WANT THEM OUT OF BUSINESS!

I WANT MY RING PAID FOR. By the way, one was left, just like mine, a couple backed out of their engagement, MY HUSBAND GRABBED IT! I HAVE PICTURES , My husband proposed in front of my old house where he used to drop me off, kiss me goodnight and drive back to Houston, for 3 yrs. My mother didn't live to see us married, she passed in car accident in 1974. Never saw grands or greats. But we wrote the names of our loved ones on these studs with scriptures.

We've tried hard to work with these people. But God's said, No, this isn't where you should be. My husband wanted me in safe place, gated. They never work, their security is not good in the home. Various reasons. Homeowners have gone out on their own to other companies like ADT... THE LAWN SERVICE FIRED. ALL OF THEM THEY CHANGE AS OFTEN AS THEY CHANGE MGMT. Lots have hired their own. It's safer too. The lawns. LOL. The flower beds are full OF JUNK! Everything has to be torn out.

So basically for clubhouse, HOA is getting a little over $3000.00 a year & we get 0. Well I used the pool a few times last yr when my grandson came once. Only one who has but, for us grandparents, they only allow 3 hrs a day in certain days for our grands. A 12 yr old boy wants the pool. And the fishing we were promised out of ponds. Took 2 grandsons who were so excited. Not one fish in those ponds!!! I can attest, hours later. Poor disappointed boys and angry grannie!!! Also I've been put on heart meds. Come on. I’M 61 but my heart was fine. Now my pressure’s gone up, and my pulse. And I have a heart dr. And my husband’s limping I can barely lift anything. AND we're going to have to hire people to fix this place... A NEW HOME!!! I WANT THEIR LICENSE!!! IF THEY HAVE ONE!

Oh I'm only putting one star by their names so I can get through this to warn you all!! Next call is attorney general. By the way I don't feel safe here. I'm afraid of them and what they might do before we reach our goal, I've told them up front. I have copies, names, etc in a safe deposit box. Stay away from my home and us until we can get out of here. Media is being used also. I may be old but I'm not stupid. My husband and I and our families are going to live a nice peaceful life ELSEWHERE when this nightmare ends... and not pay someone $3000.00 a year to tell us what we can and cannot do. This review has asked for receipts and order numbers to verify, that will NOT BE USED ELSEWHERE. SORRY. THAT'S CONFIDENTIAL. Only for our litigators.

They have also not done anything about the construction folks smoking and just dropping the cigarette butts all over the house. In several places, the cigarette butts have almost caught fire and are leaving burn marks all over the flooring and framing. We have spoken numerous times to our Building Manager, and others above him. Nothing has been done. If any of you are interested in more details regarding a full list of the issues and actions, let me know. There are several builders in the subdivision, choose another. Building with Pulte is more heartache than it's worth.

Updated on 4/9/2018: We had a number of unaddressed items the day of closing. I was going to refuse to close on 3/30/2018, but was talked out of it by Carl (Chuck) ** at Pulte. I should have known better. As of this date nothing has been fixed, they have reassigned both of the managers they had working on our house to a different neighborhood and have assigned yet another person. Below is the outstanding list as of today:

Still need extension cord for UC light in kitchen. Paint spills on pavers on porch. Yard is still terrible…can’t walk without risking a fall due to lumps and spaces between patches of sod. Dead spots of sod in the lawn. (Large spots, not smalls ones that will fill over time.) Small spot of missed silicone between horizontal and vertical granite pieces to left of fridge. Silicone scribe molding and between cabinet and tub surround in master. Floodlights on the back of the house are very loose and swing a lot when the wind blows. Paint drips and smudges on the front doors and door glass.

Drywall issues: 3 visible bulges/seams in the master bath, 1 in the back of the left master closet. Visible corner metal in the window of the game room. Corner metal seam on column in the master bedroom. Patch job where tray joins ceiling in the master bedroom needs to be redone/blended. Door to back bedroom still sticks, even after a screw was driven into door frame. Screw not covered/patched, and has caused a large separation at the 45 degree join. Door frame heights in front bedroom are mis-aligned. Wall switch for small bay garage opener doesn’t work. Small garage door doesn’t seal properly all the way across the bottom, mis-aligned. Still not convinced the epoxy on the garage floor was done correctly. I feel like I was told stories about it. Needs clear coat. Still have not received paint touch up kit we were promised.

Other things to mention: Overall sloppiness of paint. Trim paint on walls, wall paint on trim. Window claddings have paint/drywall on them, promised they would be cleaned. Floors were filthy when we moved in. Dust on everything that was never cleaned off (same non-dusty fingerprints for weeks), though we were told the house would be clean upon signing.

Keep in mind that during the month prior to closing, all of these items and more were presented and reviewed many times. They are not new. During that time, we also caught them removing tape from spots that marked needed repairs or fixes without fixing them multiple times. I have also been talking to other people in the neighborhood that have built with Pulte and having the same or worse experience than we have. Do yourself a favor, DO NOT build a home with Pulte in Starkey Ranch.

We have not been able to enjoy our home since we moved in and still are being messed around. We have ceilings not painted, we had a painter come out and paint the ceiling three times and it's still not cut in and paint dripping down the walls. We have now been waiting almost a year to get our repairs from the damage they did last year when reinstalling the floor. My daughter had an allergic reaction when they tried to make us stay in the home whilst they ripped the whole tile out downstairs, it looked like a war zone and was so dusty my daughters mouth swelled up. We have yellow glue all over the doors from them sealing them. I came back one night when they were installing the floor as we had to stay in a hotel and found some random guy in my daughter's bedroom! Currently the bathroom grout is all falling from the bath And Is cracked.

The baseboards are all scratched and the caulk is stained from the grout from the when the floor was done. The floor grout was the wrong color and was a sand color when the tile is dark wood looking so they tried to drain it but it's all different colors. The amount of things that have been wrong is unbelievable as I can give a huge list. A manager even came in and said the craftsmanship is so shabby in the home! This hasn’t felt like home since we moved in. This week someone was suppose to have done repairs so I blocked three days off from work, after being told a company was coming out to fix the tiles and bath I had one guy show up and left after an hour, not sure why he didn’t work all day but nothing was done.

Next day I said I needed to go to the hospital as my son was there and I had an important meeting with his doctor, I asked for them to send the tile people after 1pm, they didn’t get back to me so I expected this was ok, I drove 40 min to the hospital and rushed back for the tile people who never showed up! When I asked Pulte about this they said I didn’t answer the door in the morning and they couldn’t change their schedule, they didn’t bother to tell me and I drove 40 min back to the house for nothing, so I had to drive back to the hospital again! I also find it hardly unlikely anyone showed up as I didn’t leave until very late. We are extremely disappointed with Pulte and would never ever consider purchasing a home from them or recommend them. Their management and customer care team may be the worst I have ever encountered from any company. We just want our home finished and Pulte out of our lives!!!

Original Review: Nov. 27, 2017

Pulte Homes, doing business as Centex homes in Washington State is building the North Hill development in Duvall, WA. To open this development, Pulte/Centex excavated and removed dirt from our property to install an underground Pipe and Swale to construct a stormwater conveyance system. Pulte agreed in writing to compensate us for all dirt removed from our property during this work. All excavation work was done by Pulte’s sub-contractor, Goodfellow Bros Inc. (GBI) construction.

The work began in July of 2016 and paused in November 2016 due to seasonal work restrictions. On Nov 15th 2016 Pulte provided a value breakdown of the dirt excavated to date and promptly paid us in December 2016: 202 Cubic Yards (CY) purchased which they paid $4,000 or $19.80/CY for. In writing, Pulte stated that this is the fair rate for compensation based on quotes I provided from local dirt sellers and not GBI valuations. Our agreement is to use same approach/price/rate for the remaining excavation work. This was verified in two separate emails, in person, and on the phone.

In July of 2017, in good faith, we allowed GBI to re-enter our property and complete the work. At the conclusion of the work, we requested timely and fair payment as agreed. The response from Pulte representative was that GBI has provided a new valuation of $7CY X 350 CYs removed and that Pulte was unwilling to pay the agreed value of $6,930. Instead, we will be paid $2,450, a difference of $4,480.

I have since contacted local dirt sellers and received multiple written quotes that support our agreed fair price of $19.80/CY. During my research I contacted GBI, Pulte’s sub-contractor, who provide the low ball $7/CY quote, and was told that GBI does not sell dirt. This fact was acknowledged by Pulte on 8/21/2017, yet they still insist on using the new GBI quote in their attempt to re-negotiate our agreement. As of today (11/27/2017) multiple follow ups with Pulte have gone ignored and no payment has been made despite the work concluding in July 2017. Pulte has removed 350 CY of dirt from our property, cast aside our agreement, and not paid anything for the 350 CY.

In the kitchen, if you want shelves that actually hold dishes, again this is not the builder for you. The shelves are warped, with cheap plastic clips that don’t stay in place to hold the shelf up, not to mention the crooked doors that they can’t seem to fix. I could go on, but let me sum it up with this, expect cheap material, poor workmanship, and nothing but excuses and no follow through from warranty. Your first year will be spent in battle trying to get the home you expected, and should’ve gotten.

I found an error on my official floor plans. My garage doors are described as being 9 and they were built as 8. When this was brought to their attention, they responded by telling me they can make changes/edits to the official floor plans without notifying the homeowner or the City. My concern is that there were more changes to my floor plans of which I am unaware... and I have been told that I do not have a right to know the other changes that were made. So not only are they refusing to fix the garage doors according to the submitted and approved floor plans, but they are unwilling to tell me what else has been changed without notification.

It is absolutely frightening that you can purchase a million dollar home and not have accurate floor plans. How could any reputable contractor ever make repairs/renovations to my home in the future knowing that the floor plans are inaccurate??? I desperately wish I would have hired a lawyer to review all of the documents in advance as well as a project manager to monitor their progress during the build. Pulte has exceedingly poor customer service, isn’t interested in concerns if you are unhappy and have made it crystal clear that they will do as they please without any regard for the consumer. Please proceed with extreme caution if you are considering building a home with this company. Please don’t take anything they say at face value. Please don’t trust your official floor plans. I regret building a home with them and would never consider using them again or recommending them to anyone.

The more concerning issue that prompted me to leave this review came roughly 3 months after closing. Our pathetic Pulte sales agent had sold us and the other 33 homeowners within our community on $210 HOA dues which were to include water usage to each individual home. We were also promised gated entry/exit access, which later was cancelled and removed from the building plans. On the subject of water, we were unpleasantly surprised with water bills from our local county water company going into our 4th month.

Long story short, Pulte had to remove water being included in the $210 amount due to budget constraints and sub-metering issues. Without informing any of the homeowners, water was transferred out and homeowners were now responsible for both the $210 HOA fee in addition to individual water bills. No communication or apologies were event sent out by Pulte or management company for HOA. There were even homeowners that closed in June (months after water issue became public), that were still promised by Pulte and the sales team that water was in fact included in the $210 amount.

During our initial HOA meeting with Pulte, the company representative deflected all the blame back to the sales agent and ruled it as simply a clerical issue. We were also threatened that we would have a deficit within our HOA account in the first year if we elected to have the water covered by HOA dues. The frustration we have is that not only was water promised, we are paying $210/month without any community amenities such as pool, playground, clubhouse, tennis courts, walking trail, etc. We are even more outraged that Pulte refuses to accept blame and offer concessions or correct issue. Like many other owners, for my wife and I this was a deciding factor to purchase home over many others we had looked at in our area.

We are now in discussions with a real estate attorney in hopes we can finally hold Pulte accountable and get a fair resolution and/or compensation which is deserved. I would advise all potential buyers to LOOK ELSEWHERE. Pulte lures you in with creative literature, beautifully designed elevations and buyer incentives. After a contract is signed, the service, quality and dream home you think you have agreed to buy becomes a nightmare from hell.

These are just a few of the items: Doors re-framed (don't tell me again that Pulte does quarter round), house roof fixed, kitchen island repaired, kitchen island finished, countertop attached to island, ceiling repaired, light bracket placed correctly, ceiling texture redone, door knob to front door fixed, countertops in kitchen fixed, countertops in main bathroom fixed, molding replaced on cabinets, edges of cabinets fixed, cabinets in kitchen fixed, put correct cabinet door on Lazy Susan, fix stairs, fix railing, stain railing correctly, fix pain, fix holes in ALL walls, attach cabinets to walls correctly, place the new shelves inside cabinets, fix whole floor in master bathroom, paint walls that weren't painted, light switch in main bathroom, all broken wood in screen porch, screen door attached correctly.

Fix bowed walls, fix toilet seats, get cement off of house, trim on Arcadia door coming in through outside damaged. There are places through the house that haven't even been painted. The rails on stairs, damaged kitchen drawers, put in white toilets, kitchen window bowed, countertop not level, restain on handrail by stairs not done. Spots etc... Connection piece from rail to wall, not finished and has stain on wall and paint on railing.