Pulte Homes Reviews

I would rather a entire prison run a train on me than deal with this company again. The lending through them is a mess, it's not worth the 2% closing incentive. No one from Pulte gets back to you but then appear out of nowhere in a rush to gather info from you. It's been five and half months with no clear sight of being approved so I'm stepping away from them within one month of closing. They lie their way through to get you to sign, stay away.

We (in SW Washington state) are very disappointed with Pulte’s customer care and their handling of new home warranties. We were wrongly blamed for a manufacturing defect, faced long delays and poor communication when scheduling repairs, and had serious issues dismissed as “normal.” Since closing in July, we have found many issues, including plumbing and HVAC problems. No one from customer care has visited to assess them in person. Problems like cabinet doors banging into walls were not their responsibility, and our rep failed to follow up on promised solutions, leaving us to solve it ourselves.

Updated on 12/23/2025: I've requested management contact for the Pioneer Ranch community for Pulte. They run a scam where they pretend you are approved based on "conditions" and then the mortgage company will stall in contacting you and simply copy and paste "conditions" endlessly, responding to me once every two weeks until I can no longer back out of the deal and they take your Earnest money. They make everything look perfect until you cannot get your Earnest money back because they will not approve you. They have done this to thousands of Americans. Just Google it and see.

We purchased our Pulte home in good faith, relying on their express 5-year water intrusion warranty and 10-year structural warranty for protection against exactly the type of failure we are now experiencing. Unfortunately, we are currently displaced from our home due to severe water intrusion caused by defective shower construction and failed waterproofing, and Pulte has not taken full accountability to date.

Pulte does not allow upgrades to the single slab foundation vapor barriers to a much better product. 6 mil to either 10 or 15 mil product, even though customer willingness to cover the additional costs. A stronger vapor barrier has proven itself in colder climates to prevent loss of heat from foundation slabs.

Pulte homes are straight garbage. I've held a job in most trades, 30 years of experience. I take pride in my work. Pulte homes is the definition of cheapest lowest bid construction possible. You couldn't give me a pulte home. I've run into them from Maine to Florida. Always same product, thrown together as quickly as possible with garbage materials. This is never and has never been a good recipes. Pulte is the joke of the industry.

I wanted to take some time out to talk about my ongoing experience with Pulte. I’ve been a homeowner of Pulte Homes for 8 years now. Unfortunately, I had to get foundation repairs done on my home. James with Pulte has been a godsend. He helped me through the whole process to get the foundation repairs done and all of the repairs fixed due to the foundation damages. I am so thankful that Pulte has such an awesome employee! He is the reason why I feel great being a Pulte homeowner. The start off was very stressful but James stepped in and helped the rest of the process. Any bad experience I had in the beginning has changed because of James and his great service. He is a great representation of Pulte all together. Thank you, James for turning my experience around to the best one!! I am truly grateful!

The building process was informative as this was the first home that we have built. The contractors are extremely lazy when it comes to cleanliness and leave trash everywhere throughout the home, despite Pulte's attempts to "charge them $100/day for trash left." I don't think there was ever any follow up on those signs as there was food, cans, cigarette packs, water bottles, etc. left in and around the home almost daily. However, after multiple complaints it got... Better. Fast forward to 5 months later and we have this awful smell permeating the 1st floor of the home. We put in multiple trouble tickets with Pulte, have them come out to figure out what the problem is, and 3 weeks later... We are still living in a home that smells like rotten eggs. We have done everything they have told us would "solve the problem" with no resolution.

If I can give 0 to their warranty/customer service department I will give it. Both our son and us have a house from Pulte in El Cidro, Goodyear. We have call for warranty service and we have been told NO. First my son call because his outdoor faucet is not working and he was told to put a screwdriver thru the faucet to see if the hard water is stuck and if that doesn't work then they might send a plumber. My husband call because our electric outlets are tripping the breaks and was told to only plug what is needed. Are we in a third world country that we can't plug in the kitchen all our appliances. What type of builder is this? We purchase here because they were supposed to be good but that is not true. We have been living in the houses for less than 1 year (My son since February 2025 and us since July 2025.)

The roof leaked and they hid it at final walkthrough before closing. All trades were subcontracted and I was told by the superintendent that their work would only be reviewed (inspected) once per week - supposedly, only hired experienced contractors with a good track record. Long story short, run don't walk away.