Pulte Homes

Pulte Homes Reviews

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Pulte Homes Reviews

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    How do I know I can trust these reviews about Pulte?
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    Reviewed Sept. 24, 2024

    I wouldn't trust Pulte to build me a bird house let alone a home. Lived at Pulte home 2 years, good luck with the horrendous quality and any sort of warranty repairs as they do them wrong or not at all.

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    Response from Pulte Homes

    Hi Ben. We are so sorry to hear that you were unhappy with your home. We thank you for providing this feedback so we can share it with leadership and we wish you all the best. ^AH

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    Installation & Setup

    Reviewed Sept. 9, 2024

    Absolute 100% garbage homes. I bought my Pulte home from the original owner 6 years ago, I have had absolutely nothing but problems since. The latest is a PEX water line that split inside the garage wall, and the drywall and insulation have to be removed because it's soaked, the plumbing fixed, and then the drywall and insulation reinstalled. Not to mention it also ruined a custom cabinet that was inside my garage that also has to be rebuilt. The plumber that was here to give an estimate for the repair said it was extremely shoddy workmanship on how the line was installed, it was only a matter of time before it failed.

    This is now the second PEX line that has failed in this home in the last 4 years. There have been numerous other repairs that have had to been made due to the unbelievably shoddy workmanship of a Pulte home. Now that I know what I know, I would warn anyone who's even thinking of buying a Pulte home to think twice and look elsewhere.

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    Response from Pulte Homes

    Hi Bryon. We are so sorry to hear that you have concerns with your home. We would like to look into this situation and would appreciate if you could please email us at customersupport@pultegroup.com with your address and contact information along with a brief summary of your concerns. Thank you for bringing this to our attention. ^AH

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      Staff

      Reviewed Aug. 31, 2024

      I want to express appreciation for Mr. Bradley **. He goes far beyond the normal in his ability to sell you the home you really want. It is obvious that he cares about you. He empathizes with your need and seeks to fulfill it. Honesty and integrity are his strengths. He exhibits a masterful understanding of the entire home building and real estate process, and he answers questions with experience, clarity, and sincerity. Anyone that I know who is looking for a knowledgeable, no pressure, and for-real salesman I will send them to Mr. **. I’d be more interested in buying a home from him than from any particular company. He has raised the bar and represents Pulte Homes with excellence.

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      Response from Pulte Homes

      Thank you so much for sharing this feedback with us! We are so pleased to hear that you had such a great experience. ^AH

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      Customer Service

      Reviewed Aug. 27, 2024

      Moved into home 2021. House filthy inside and out. Response from manager of cleaning contractor. Will return in 23. Complained about scratch in countertop after my wife cleaned house. Had customer care senior exec. question the community customer care manager "How do we know if the customer did not do it". After pointing out numerous problems standard reply was "You must have had a custom home" which I never have. Pointed out to the second supervisor that overlooked construction of our home that doors do not close properly. After closing doors still not repaired. Answer "subcontractor stated that was best he could do".

      When subs came back to fix items, many of the repairs were worse than original problem. Even though considered a tract home, when walking through same model that many neighbors had, switches, outlets, lighting, return air vents in different areas. Tract homes have blueprints so locations of above items should all be the same. My advice: don’t walk away, RUN AS FAST AS YOU CAN!!!!

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      Response from Pulte Homes

      Hi Mark. Thank you for bringing this to our attention as we take it very seriously. We are so sorry that our team has not been efficient at addressing your concerns and will make sure leadership is aware of your feedback. If there are any outstanding concerns we can help address, please feel free to email us at customersupport@pultegroup.com with a brief summary of the concerns along with your address and contact information. ^AH

      Resolution In Progress
      Customer ServicePrice

      Reviewed Aug. 13, 2024

      The quality of construction is very poor and after purchasing support is very irresponsible and won’t respond unless you escalate multiple times. The house will have cracks on stucco everywhere and they won’t fix them and house looks like 20-30 years old even though it is built 2-3 years ago. They are ridiculously expensive and construction quality is very poor. I would not recommend this builder if you are looking for good quality home for the money you spend. I regret buying a home from Pulte homes.

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      Response from Pulte Homes

      Hi Venkateswarlu, we are so sorry to hear that you are disappointed with your home. We would like to look into your concerns and would appreciate if you could please email us at customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for bringing this to our attention. ^AH

      Staff

      Reviewed Aug. 2, 2024

      Pls think carefully before you purchase this Pulte home. Worse than Ryan Home I think. I can paint and drywall job better than this. They did not clean the house before the settlement. Not professional and I really hope you don't make the mistake which I made.

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      Response from Pulte Homes

      Hi Anna. We are so sorry to hear that you were not pleased with your experience working with us. We thank you for providing this feedback so we can learn from it. If there are any unresolved issues we can help with, please feel free to email us at customersupport@pultegroup.com and make sure to include your address and contact information. Thank you again. ^AH

      Reviewed July 28, 2024

      We have a Pulte home that we bought in 2019. The homes were built around 2002. It's builder basic with cheap finishes, small kitchen, ugly countertops, etc. The siding is not the expense type. I like the look of the house because it's ranch. SF is about 2,025. What I hate is that the builder vented the dryer vent to the roof instead of straight out. So, no. 1 it's a fire hazard. No. 2, laundry takes 3 hours - 1 hour washing machine, 2 hours dryer. I found out from neighbor that during construction, our lawn was a burial ground. So, we have a permanent ditch in our front yard.

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      Reviewed July 20, 2024

      Building a house in Arabella on the Prairie. Wish I weren’t. Was told it would be done end of April beginning of May. Then end of May. Then June. Then July. Now they have no idea when my home will be ready. Meanwhile I’ve been homeless living out of boxes and sleeping on a couch.

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      Installation & Setup

      Reviewed July 8, 2024

      The worst part is the 1 year service that is promised is half ass completed. It's like pulling teeth and begging to have things fixed. My worst experience is that this company didn't have the ethical responsibility to inform buyers to this day that the subdivision would include 150 homes that would be purchased by a company for rent. This subdivision is just shy of 1 year and it's like my worst nightmare. To say this is by far my worst financial decision, is an understatement! To add insult to this community, they installed a small pool to be used by 450 homes not including 4 guest per household. From my experience, I'll never purchase from this company again!

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      Alex increased rating by 2 stars.
      Contract & TermsPriceStaff
      After a positive interaction with Pulte Homes, Alex increased their star rating.

      Reviewed July 7, 2024

      Updated on 08/24/2024: Pulte is resolving this matter.

      Original Review: Never sign an agreement with Pulte. They will steal your family’s hard earned money for a deposit that should be refundable. What is worse you will be on the hook to purchase their cheaply overpriced home. Shannon ** Vice President of Sales believes she is in the right to steal your family’s money. Pulte Homes at Sterling Ranch in Littleton, Colorado is way overpriced. You will get overcharged for everything with limited options. Whomever does their design of their homes has no clue how to best utilize the space. They dictate all options. Mismatch everything in the house. White hand rails instead of wood stained. Really? Lack of aesthetics all around. There are better options and builders to choose from that don’t overcharge and provide value.

      When you look at the shoddy “craftsmanship” of the home you will be disappointed. All builders are guilty of this but Pulte leads in shoddy work when you see the bones of the home with zero attention to detail. Sales agent, Todd ** is the most grossly incompetent and inexperienced agent with no technical aptitude to properly and effectively get the important items that your family deserves. My wife and I tried our best in working with Todd ** and overlooked his ineptitude but in the end we realized that he really does not have any compassion nor his direct manager to provide best in class service. My wife unfortunately was diagnosed with stage four kidney cancer and we told Todd ** verbally, text messages, and in writing that we could not continue and he informed us that Pulte cannot reimburse our $15,000 earnest money.

      My wife needs necessary chemotherapy in order to potentially and hopefully get into remission. What company keeps a family’s money that is needed for life saving treatment? What kind of management tells their sales agent to act this manner? This is not the brand we remember. Our first home was a Pulte Home that served our family well for 13 years. If this is how the new Pulte treats their customers that have life threatening cancer then there is not much else that anyone should consider putting down their family’s life savings towards this builder.

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      Pulte Homes Company Information

      Company Name:
      Pulte
      Website:
      www.pulte.com