
Pulte Homes Reviews
About Pulte Homes
- Responsive customer service
- Poor workmanship reported
Pulte Homes Reviews
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Reviewed Jan. 27, 2025
I have been in my brand new home since 12/20/2024 and here in Florida we experienced real cold weather. We get it for a few days every year. This time it was weeks. Let me tell you how cold it is in our home on the 1st floor. Today is a warmer day but still cold and you can see the temperature differential is 4 degrees. When the temperature drops it will widen the difference. Last week The AC technician that came over had a reading in the 50s while upstairs was in the 70s.
Pulte did a terrible job on the layout of the HVAC. The heater comes on and it stays warm upstairs while I freeze downstairs. I have to have warm clothes on, socks, shoes and heaters plugged in on the bottom level to "try" to heat the 1st level. An inspector said the issue is the construction of the home. I absolutely hate it here. I am a type1 diabetic and my feet shouldn't be ice cold as they have been for 3 weeks. We froze for 3 weeks due to the heating components not wired correctly, then a part was needed which took 2 weeks, and then another visit to find that some wind thing was opened at 100% when it should have been 75%. This company played in my face and my poor back neighbor who is dealing with the same issue. DO NOT BUY PULTE!!!! Again I hate it here!!! I feel stuck and I hope karma comes back around to get those who knew about this issue!

Hi Aisha. We are so sorry to hear that you are having this issue with your HVAC. Can you please private message us with your new home address and contact information so we can look into this situation and make leadership aware? Thank you for bringing this to our attention. ^Abby
Reviewed Jan. 26, 2025
Michael **

Thank you so much for the kind words, Michael! Our team members are truly the heart of our company. We appreciate the feedback! ^Abby
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Reviewed Jan. 24, 2025
Purchased a Pulte home in August 11, 2022. The home is beautiful. August 16, 2022 we started having problems with the electrical and air conditioning. The response from Pulte was quick, but no one resolved the problems. The problems continued for 2 1/2 years without fixing the problem. Pulte warranty no longer covers. I have paid out over $1000. The electricians stated problem is inverter to the solar panels. Sunrun says no their system is working fine that it is a Pulte problem. No solution reached. Second challenge is HVAC unit. The company found incorrect installation and they fixed it. System not working correctly and now they tell me they can no longer service me. Need to hire an outside company paying money out of my pocket. Pulte investigates and leaves it up to the vendors to fix it. Vendors delay repair. While the customer is left to deal with the vendors directly, no help from Pulte.

Thank you for taking the time to share this feedback although it is disappointing for us to hear. We would like to share this situation with leadership for their review. Can you please private message us with your address and contact information so we can do so? Thank you again. ^Abby
Reviewed Jan. 23, 2025
New roof, new hot water heater, new floors, bathroom toilets coming off walls. New toilets, new AC, new shower, windows broken. Patio sliding doors broke, had to replace, all this had to be replaced. New windows. Installed windows all fogged up. Cracked porch cement. Driveway split. Screens split had to replace. Horrible home builder. They do not care either. No relief from them. Lemons homes here.

Hi Barbara. We are so sorry to hear of the unresolved concerns with your new home. We would like the opportunity to address these and any other concerns you have. Can you please private message us with your address and contact information so we can begin the process of escalating this situation to leadership? Thank you for bringing it to our attention. ^Abby
Reviewed Jan. 22, 2025
Pulte doesn't care about your home buying/owning experience. We have bought 3 brand new builds and this was by far the worst experience. If I had to choose between the local high school building my home and Pulte, I'd pick the local high school. Guys are showing up drunk on the job, none of them can keep the house in order and are mixing up projects. Our house had the wrong paint on one wall, chipped paint on the door, our windows won't lock. We've been in this house for three months and we still haven't gotten anything fixed let alone a call back.
Oh did I mention how terrible the financing team was too? We were working with them from the beginning (9 months in total) and when it came down to the wire they told us they couldn't do our loan. Meanwhile, we reached out to a local loan officer and he got our loan done in two weeks. Since we didn't use Pulte we had to bring an extra 3% to closing. This builder from start to finish was an absolute joke. The only good thing about this company was the sales rep Jenny but her hands were tied. You couldn't pay me to buy or build another home with Pulte. My neighbors all had the same experience. Absolute dumpster fire.

We are so sorry to hear that you had such a negative experience, Cameron. This feedback is concerning to us and we would like to share it with leadership as well as have the opportunity to address your concerns. Can you please private message us with your address and contact information so we can begin the escalation process? Thank you. ^Abby

Reviewed Jan. 15, 2025
This is my second Pulte home and I am extremely disappointed in the lack of follow up after move in. I have been trying since July, 24 (move in) to get them to come back and complete the items on my punch list. I've called, emailed and nothing has been done. I also find that the person in charge of the ARC is unreasonable and makes decisions that are random and not compliant with the by laws. I really enjoyed working with those in charge of sales and construction but the follow up after closing is TERRIBLE.

We are so sorry to hear that our team has not been efficient at addressing your concerns, Jody. Could you please private message us with your address and contact information so we can escalate this situation to leadership? Thank you for bringing this to our attention. ^Abby

Reviewed Jan. 13, 2025
I am a homeowner of 6+ years. The problems started with initial build, many, many issues. This house my house was placed on a lot to small for the footprint of the ROANOKE model. This caused the initial and biggest problem being they had to jack hammer my garage floor out 12 inches and repour just so I could fit a Prius in my two car garage. They only did this because I wouldn't close.
They had to change my front porch and steps also because there was not room in the front to go straight down as show on my blueprints. They instead made a small landing and turned steps sideways. I initially thought this was ok, because I didn't know they were going cheap and fast. But now those steps are literally falling apart, separating from the house. They did a fast and. Two Engineer reports, one provided by PULTE say they were not built correctly and should be removed and rebuilt from scratch. This is in the tune of 15K expense for a house of 6 years. PULTE has a good service rep, but he can not authorize this to be fixed as PULTE Management has no PRIDE in their workmanship. The County says the slab under the steps is considered structural but PULTE says steps and landing are not structural so therefore not covered under their useless WARRANTY! BUYER BEWARE!

Thank you for taking the time to share this feedback Shirley, although we are very disappointed that our local team did not provide excellent service. We would like the opportunity to look into this situation and would greatly appreciate if you could private message us with your address and contact information so we can do so. Thank you again. ^AH
Reviewed Jan. 7, 2025
We purchased a Pulte home in Del Webb. While we love the neighborhood, the quality of the build is not what we expected. Floorboards are loose, windows break, hot water is slow, appliances are faulty, shower grout continues to crack, and our home is only 7 months old. Customer Care is difficult to reach and could care less about improving their product. Pulte is not concerned about quality. It’s a greed based business model.

Hi Bruns. We appreciate you sharing this feedback so we can look into it. We are disappointed to hear that you are unhappy with the quality of your home and would like to help address your unresolved concerns. Can you please private message us with your address and contact information so we can have leadership review this situation? Thank you. ^AH

Reviewed Dec. 24, 2024
Horrible home. Six months in and my basement was saturated with mold. My garage entrance was installed on the wrong side and 90 percent of my battery joints on my siding were not installed with required facia.

Hi Garland. We are so sorry to hear that you are unhappy with your new home. We would like to help address your concerns and would appreciate if you could please private message us with your address and contact information so we can make leadership aware of this situation. Thank you. ^AH
Reviewed Dec. 19, 2024
We have had terrible experiences with Pulte whenever we make requests under warranty. We were initially made aware of subfloor issues in 2022 and when we put in a request for repairs, we were told that the cracking in the floors were due to owner neglect. Fast forward several months later, we finally had someone come do a visual inspection and confirmed that there were in fact subfloor issues. When the flooring company was sent out to make the repairs, they did a horrible job. Please note that it took a year for Pulte to send them out to make the repairs. Once the repairs were made, the contracting company left messy caulk and grout everywhere. They did a very poor job.
Pulte then requested for them to come out an fix it. Well, here we are almost another year later and the issues still have not been fixed. The current service manager is still not willing to help. I have maintained all emails of all of the dates that we've made requests, and we are still being refused help. Our experience has been that Pulte tries to avoid honoring the warranty and when fixes are made, they leave you with this quality of repairs. (See photos)
Pulte Homes Company Information
- Company Name:
- Pulte
- Website:
- www.pulte.com
