Pulte Homes Reviews

During construction, Deanna and the construction manager, Steven, kept us updated with regular photos, videos, and messages—giving us real peace of mind throughout the build. When we finally arrived for move in, both were welcoming and ready to support us. Brandon, the warranty representative, visited to check a minor issue and handled it quickly. My family and I are very happy with our decision. We’re grateful for the team’s dedication and glad to be part of the Pulte family.

Presto plumbing has never placed a camera down the drain to determine the issue out of 3 or more visits to the home. None of my neighbors are having this issue and use wipes every day and have several family members to live in their home. Mind you I live in my home alone. I was told by the plumber I was using the bathroom too much and also; I may need to change my tissue brand. Also, I was told if I get another company to come out to service the issue it would void my warranty. I would tell everyone to stay away from this builder. Every person from the sale down to the person that oversees the building of the property are complete liars. Pulte should be put out of business.

The major problem that just showed itself is the master shower. I’ve been re-grouting it about every 4 to 6 months since we bought the home. I didn’t really make mention of it until we had the one year walk-through and the warranty person that came and did the walk-through said that that is normal, upkeep and maintenance of a house just to keep re-grouting it as needed needed. So I’ve been doing that and then finally it got to a point where the subfloor got so rotted from the water getting through their waterproofing.

But since I was just passed their five-year water intrusion warranty, they wouldn’t send somebody out to look at it so I had to take it apart myself with the help of seven different contractors that came through and all of them came to the conclusion that the shower pan was installed incorrectly with two steep of a grade, causing the thin set underneath the Schluter drains to spin, and when they spawn, it opened up a gap with the waterproofing allowing water to slowly seep down and then not enough to leak through the ceiling and cause issues where I would’ve noticed it but enough to get down and consistently keep the subfloor wet.

But Pulte still never sent anybody out after I had to literally go down to their district office and complain, and even after I did that, I was told that their warranty is ironclad and if I have an issue with that good luck in court. I’ll include some pictures for you people, but if I were you all I would stay away from Pulte. You’re not getting what you pay for and honestly their customer service from the moment that I signed my name on on the dotted line for the title of the home has been terrible.

Without texture the shower floor is extremely slippery, and the drain cover tends to pop up and out if it is stepped on. My wife and I slipped several times on the shower floor and tried putting anti-slip matts on the shower floor, but they move and slip and do not help much.

Last fall, my foot slipped exerting some force on the center drain cover which popped out causing me to lose my footing, and I fell backwards hitting my back just to the left of the spine on the back half wall shelf which left what looked like a nasty bruise. The shelf broke my fall but the pain in my back was so severe I ended up on the floor because I could not stand. I went to the emergency room with a sharp pain in my back to make sure I had no internal injuries and luckily the mark on my back was just a large abrasion. The pain lasted about 2 weeks.

I put a warranty request in asking Pulte to change the shower base / floor to one with a textured surface and a standard drain flush with the floor because the shower as delivered is a safety hazard. After a significant amount of time the response I got was their policy is they cannot change it because it performed as intended by the manufacturer. The Pulte representative acted like I had a unique safety concern. The shower base is a Kohler Archer model W Alcove Shower Pan Base with Center Drain in White. I found online reviews from owners /users on the Home Depot site for the shower base and as of August 12, 2026, the AI generated summary of those reviews was: Summary of Reviews: AI-generated from customer reviews, which may include incentivized reviews.

The shower base has significant safety and quality issues. It is extremely slippery when wet, causing multiple users to slip and fall, sometimes resulting in injuries. The removable drain cover is poorly made, frequently comes loose, and creates a serious tripping hazard. Other problems include the base warping over time and the drain cover being difficult to clean. Overall, the quality does not meet expectations for a Kohler product, and the shower base is unsuitable for use. A screen shot of the Home Depot review is below at the end of these comments.

After going back and forth, I did get Pulte to have texture applied to the floor and rework the drain cover mounting and it is quite a bit better than it was, however, over time the drain cover is starting to move if stepped on, which is impossible to avoid since it is in the center of the base. The texture is not quite as good as when it is part of the base as manufactured.

In general, the response of Pulte’s warranty department is terrible, on average the time before I heard back on any warranty request submitted on their online system excluding the automated e-mail message they received it was a month or more. If you follow up by phone you get voicemail and don’t return your calls. They are only proactive at the 1 year mark to close out the warranty period and will try to get things done quickly. If something on the list at time of the one year work visit doesn’t get done then good luck. I had two items not completed the warranty administrator will not even call me back. I would not go with this builder again based on customer service after closing. A safety issue should be fully resolved under warranty period. image001.png

Our first experience began with the sales office. During our initial inquiry, the salesperson did not take our information, did not follow up with us, and seemed to make assumptions about whether we could afford a home. We were interested enough that we had to return to the sales office a second time to demonstrate that we were serious about purchasing.

The mortgage process was equally frustrating. The mortgage team appears to be overwhelmed with the volume of business, and our mortgage loan officer was extremely difficult to reach. Calls and inquiries went unanswered. There was a local mortgage representative for the Cedar Park area, but communication was extremely poor. We received little to no response to calls or emails, including attempts to contact her shortly before closing. For a company handling such a significant financial transaction, this level of communication is unacceptable. Unfortunately, the problems did not end after closing.

The quality and attention to detail of the construction were not what we expected from a new construction home. After moving in, we encountered several issues that needed attention. Getting anyone to respond or arrange repairs was extremely difficult. The Construction Manager was difficult to reach, and we repeatedly struggled to get someone to come out and address problems with our brand-new home.

Customer service has been another major disappointment. The local customer service representative has been extremely difficult to work with and, in our experience, has been uncooperative when we have raised questions or requested assistance. Instead of feeling like a company that stands behind its homes and supports its customers after the sale, we have repeatedly felt like we were simply being passed from one department to another.

What is most frustrating is the apparent lack of accountability across the different departments. The sales team, mortgage team, construction management, and customer service all seem to operate independently, with little concern for the homeowner's experience once the sale is underway or completed. It feels as though Pulte is focused on selling and building as many homes as possible, as quickly as possible, rather than maintaining the level of quality, communication, and customer care that buyers should reasonably expect when purchasing a brand-new home. We were particularly disappointed by the lack of quality control and follow-through after closing.

Buying a new construction home is a major financial and personal investment. We expected better communication, better workmanship, and—most importantly—a company that would stand behind the product it sold us. Based on our experience, we are extremely disappointed that we chose Pulte Homes in Cedar Park, Texas. We hope Pulte takes these concerns seriously and makes meaningful improvements to its sales, mortgage, construction, and customer service processes. Homeowners deserve much better.

Original Review: July 26, 2026

I have the worst experience with Pulte. Our AC not working every day from 11am to 11 pm. Temperature 83. Our house still under warranty. We contacted them. They keep send AC Technician to fix it. They try for 3 months now. No result. House crazy hot. I have asthma my symptoms so bad. AC Technician check attic and said need insulation. Some area empty and heat going down to house. Pulte keep delay fix in it. Every week they telling us different story. Gale company for insulation send someone to check it and agree we need more but still no answer.

Pulte keep push it to AC issues. So frustrating we can't live in the house. My kids go study at library. We all sleep downstairs because temperature better. Our bedroom upstairs no one use it. We can't enjoy our house for this issue. People from AC company so far came 16 times so bad every day someone come to try thing. Everyday I move things and prepare home for them. Waiting for someone to come. Sometimes they cancel last minute. We think really to leave the house because no human could live in this condition.

The Pulte sales rep did not send in our cancellation letter to the Pulte loan officer and on 4/9 Pulte ordered the appraisal on a home we did not purchase that THEY cancelled and will not credit us the appraisal fee. We have been trying to regain our appraisal fee for a home we did not buy and their argument is that Pulte Sales and Pulte Mortgage are two different companies, meanwhile they are both under the Pulte Group umbrella. We have spoken to Tiffany ** the local Pulte Mortgage lender who did nothing to assist then brought it up to Jasmine ** the Customer Liaison who replied to us in an email with wrong dates and said it was our issue for not canceling in time. No one is taking responsibility that Pulte Sales and Pulte Mortgage are under one umbrella and their agents misspoke and took our money essentially. I am a realtor in the area and completely disgusted with their business practice and will not recommend them to any of my clients.

Original Review: June 13, 2026

I recently purchased a condo in a Pulte built community 25 Degrees. Buying experience was great. Sales people are awesome. When we did our walk through, they touted their warranty. Explained that all we have to do is submit a request and they will fix right away. Few days after we moved we got a real taste of warranty. Shower pan in master bedroom had huge deflection and unstable floor. Submitted warranty request, person came in and wanted to pump foam under pan. I pointed out that it could cause more issues. He guaranteed that it is a common problem and they do a great job fixing it and we would see no issues after fix. After 4 visits and a shoddy fix, now the pan has a bump, micro cracks and a huge deflection. They want to keep coming and investigating.

We are on our 3rd customer support person. Each person is less knowledgeable than last one. They belittle you, instead of taking ownership and fixing it right. Pulte seems to have people just to convince you that there is no problem. Last customer support person started blaming me for the cracks caused by their shoddy work. His exact words “how do I know you didn’t drop a heavy object in the shower”. First of all, what heavy object does one use in shower, second of all crack is direct result of repair done a few days ago where they created a bump and stress of the bump caused the crack. Also, they ask for customer feedback after their appointment and if you give them negative feedback they get upset and defensive. My advice, get a professional inspection done before buying. Especially focus on shower floors, window seals, plumbing. Get everything inspected and fixed before you pay!

Their sales people do not make the “Extras” clear. As a result, I do not have pendent lights over my kitchen isle and will have to have them put in at my expense and inconvenience. They “lost” a sewer manhole cover and had to bring in a backhoe. When found, it was right in front of my front door where it had been covered by sod. There were other problems also, but to conclude, “Buyer Beware”

What is most frustrating is that this is a relatively new home, and I expected the builder to stand behind its workmanship. Instead of taking responsibility for a defect discovered during their own inspection, Pulte refused to provide any repair and left me to deal with the issue myself. When purchasing a new construction home, buyers expect warranty support and accountability when defects are found. Unfortunately, my experience with Pulte has been the opposite. Based on my experience, homeowners should carefully consider how much value Pulte's warranty truly provides once a problem arises.

What makes this even more frustrating is that Pulte has already acknowledged and taken responsibility for the same defective flooring issue in my next-door neighbor’s home, yet refuses to take the same responsibility for mine. These are comparable homes, built by the same builder, in the same community, with the same type of flooring failure.

I reported this issue within the warranty period, but instead of resolving it, Pulte has delayed, redirected, and avoided accountability. I should not be forced to spend thousands of dollars out of pocket to repair defective flooring in a brand-new home when Pulte has already recognized this issue in a neighboring property. I am extremely disappointed in Pulte’s handling of this situation. What should have been the excitement of owning a new home has turned into a stressful and exhausting nightmare.

To make matters worse, Pulte Homes refuses to take accountability now that the warranty period has ended — despite this clearly being related to construction quality and design choices. They took all our information, had us submit photos, promised a supervisor would review the case, and then completely stopped communicating. We can’t even get a supervisor on the phone now, and nobody will return our calls.

What makes this even more frustrating is that this is NOT our first plumbing issue with a Pulte home. During the warranty period in our previous Pulte home, we experienced another major internal plumbing leak that went from the second story all the way down to the first floor. At some point, this stops looking like “bad luck” and starts looking like a pattern. Both plumbers have stated this is not to code. People spend hundreds of thousands of dollars expecting quality construction and accountability from a builder this large. Instead, we are left paying thousands out of pocket for problems that stem from poor construction decisions and inaccessible plumbing design.

We had a gas leak in the kitchen. The bolts fell out of the garage door opener chain system resulting in the door stuck open; we paid a large sum for an electrical upgrade in the garage that we never received - this was only discovered when the pulte installed car charger overheated (currently trying to get refunded), the dishwasher heating element died, the dishwasher racks rusted, the microwave electrical panel died, the common area behind our home is littered with trash and high dry brush up against our fence (fire hazard). Pulte customer service is a generic message and repairs are slow- you cannot actually talk to anyone at Pulte customer care.

Our home “advisor” overseeing our water leak was reactive rather than proactive in getting repairs completed properly and timely. Our bathtub and shower had to be removed as well as our water heater, the contractors sent to repair usually only completed part of the job and had to come back (filled 2/3 drywall area, only secured part of the shower door, etc) and the home advisor was missing in action - there was no supervision during repairs. Pulte is not addressing the trash or dry brush behind our home. Reimbursement for costs and damages due to our water leak was slow due to “technical difficulties with check system.” Buyer beware - there is no supervision of the home building process, final inspection. Or if repairs are needed.

And now the house style selected by Pulte for “Quick Move-in” next door completely blocks out my backyard, see photo. I might as well live next to a skyscraper. They could've selected a shorter house in height or length. Poor planning doesn't matter to them, since they already captured my dollars. I truly believe this hurts my resale value. It’s terrible, I would not recommend this to anyone. Bill Pulte should be notified but I’m sure he’s just laughing all the way to the bank with my 600k.

Prior to closing, our realtor inquired about how the property taxes would be assessed in the following year—specifically, whether the taxes would reflect both the land and the completed home, and how that might impact our payments. We were informed that PulteGroup accounts for this in their estimates and that it was effectively included in the projected costs. Based on this representation, we proceeded with signing and moved into our new home with confidence. However, within the past few days, our mortgage payment increased by over $2,000 due to a reassessment of property taxes that now includes both the land and the full value of the home. This significant increase was not anticipated based on the information provided to us at the time of purchase.

In speaking with others, we have since learned that this situation is not uncommon, and that some builders may not clearly communicate how property taxes can change after the first year. Even when asked directly, the information provided may not fully reflect the future financial impact. This unexpected increase has placed us under considerable financial strain, to the extent that we are now concerned about the possibility of foreclosure. I strongly encourage prospective buyers to conduct thorough due diligence, ask detailed questions about property tax assessments beyond the first year, and seek independent verification where possible. Transparency in this area is critical, and buyers should ensure they have a complete understanding before finalizing their purchase.

We needed to have their company come and put fertilizer down again. This is back in November and here we are right now we still got dead grass and now I got teal the grass myself. I feel as though as a Pulte manager or a construction manager you’re the first hands-on site you’re building something beautiful that you can say man my team myself we built this. It’s a beautiful thing, but I feel like they don’t really care. They got their closing and I believe it being a person of their word and here we are I feel like I’m gonna have to lawyer up and handle this because again they don’t care.

Biggest issue is that they sub contract with a very low quality pool installer, Coast to Coast. Numerous issues with build, leaks after installation and sunken and stained pavers due to improperly prepared paver base. After leaks were repaired we began to have air leak issues with our pump. Coast to Coast attempted to repair during warranty but was generally unsuccessful and walked away in the middle of repairs after one year warranty. Got DIVOSTA/Pulte involved and after numerous attempts to repair filter pump air leaks they told me the air in pump was "normal” band would not do anything more to find the issue. Coast to Coast is not a reputable company and DiVosta is no better for using them despite all the complaints.

The 5ft of land we would get back is completely unusable. We are not even allowed to put soil on it to level out our property because the spine wall they put in as a solution cannot hold up dirt. They completely are putting their mistake on us and our neighbors. The spine wall is a liability we will have put on us if the wall falls at some point. They have a terrible “put us in our place attitude.” This entire situation is ethically wrong. There is no reason for us to pay for their mistake but here we are and they could care less. This has occurred in Rio Rancho NM in the Los Diamantés neighborhood.

Customer service is friendly but expect frustration from workers in your home doing repairs for months after you move in with some coming multiple times because the work wasn't done correctly or they caused other damages. The landscaping in backyard and side of house floods but they will look for any reason to void the warranty and not take ownership of work not done correctly. Houses look like a good deal at a quick glance but take a deeper look.