Pulte Homes Reviews

Pulte totally screwed us. They grade our lawn wrong so we can only use part of our backyard because it is a swamp land. They didn’t finish connecting our sump line to the storm drain so it constantly flooded the side of our house. Their landscaping construction manager said “too bad” and they wouldn’t do anything. There were also a ton of things wrong or not finished on the inside as well but the incorrect grading is the biggest problem.

Pulte responded to latest emails and offered to replace the shower pan. Quite happy with the response from Pulte management for standing behind the warranty and appreciating the concerns. I hope repair will be done in a timely manner.

I am disappointed with how Pulte handled my recent plumbing issue. After reporting an internal leak, Pulte sent Mustang Plumbing to investigate. They cut a large hole in my drywall and later determined the issue was not covered under warranty. I agreed to pay for the repair, but neither Mustang Plumbing nor Pulte took responsibility for restoring the drywall afterward. The most frustrating part was the lack of clear communication regarding what would and would not be covered. I was left with additional damage, unexpected costs, and no resolution. I expected better coordination and customer support from a builder of Pulte's reputation.

If you are considering buying a Pule Home, you might want to reconsider. It took the company a long time to fix a long list of things at my house that shouldn’t have needed to be fixed in the first place. And they fixed them only after I complained to the BBB. I still have an electrical problem that can’t be fixed without tearing out walls, so I gave up on that.

We bought a Pulte home a few years ago. We had to replace the A/C unit after 2 years. Apparently they put in a rebuilt unit instead of a new one. We also had to have the home re-piped after pipes kept breaking open. The plumber said the piping was a mess. They used sub-standard piping and the pipes were twisted in place to fit. Pulte refused to help. The lawyers we contacted didn’t think the money we lost was worth their time. What’s 10 thousand dollars to these guys! The plumbers said the plumbing was either not inspected or they were paid off to pass the inspection. They said that’s the way these things are done. Don’t buy a Pulte home!!!

I am extremely disappointed with Pulte Homes' handling of my warranty claim involving water intrusion behind my laundry area. During their inspection, Pulte determined that my water softener installation was not configured according to their specifications. However, their own plumber also identified a crack/chip in the laundry box assembly. The water that entered the wall cavity did so through that crack—a defect in the home's plumbing infrastructure—not because my water softener was leaking directly into the wall.

My home in the Del Webb Bayview community in Parrish, Florida, is a little less than 3 years old. I have begun to notice some cracks in the corner of the garage near the door. I am concerned that this is indicative of a looming structural failure. In terms of home warranty, I am still covered for structural incidents under the PULTE warranty. I am requesting that PULTE send a structural engineer to resolve this issue as soon as possible.

I purchased a brand-new construction home from Pulte, and the flooring is already cracking, breaking, separating, and visibly failing throughout the home. This is not normal wear and tear. This is not a minor cosmetic issue. This is a serious construction defect in a new home that should never have been delivered in this condition.

I recently purchased a Pioneer Ranch home and I had the pleasure of working with Frankie ** who gave me peace of mind because he was very transparent, communicative and professional and helped me thru the whole process. I also want to thank Keila Perez for helping me gather all documents that I needed required for the closing as scheduled, and Jacob ** for building an impeccable home and showing me all its functions. Thank you all for your services, Brian **.

Many of the problems found after moving into the new Pulte Home were fixed (scratched/scuffed cabinets, loose stair rail, cracks in drywall, cracked floor tiles, etc). However, we noticed the carpets were getting speed bumps in many of the rooms (loose carpet) after just a few years. After doing some research, it appears that this is most likely due to a power stretcher not being used during the original installation. We called Pulte, and they said they would not fix the loose carpet because that house was older than 1 year. Even though it's a new home, if it's a Pulte Home, I recommend having a professional inspector doing a full inspection before accepting the home.