Pulte Homes

I requested warranty service for crack on side walk concrete last October but it has been delayed with their many excuses like weather, waiting list, personnel transfer and so on. Pulte is not accountable for warranty service at all. Stay away!!

Stay away. I have never written a review in my life. Pulte quality are just plain "**" mistake throughout the house. I’m a first time home buyer and Pulte scam me. They told me I have to down $20k to start building and I did. Later I found out other builders only needed $5k. They terminated my contract and said I didn't submit my final loan approval to them and take my $20k as collateral damage. I emailed their loan and said that their closing cost is off the roof so I’m going to use other loan and a week later I got a letter of termination. What a scam son of **.

Our loan consultant, Mike **, doesn't give a straight answer unless you press him for one, and he never gets back to us regarding loan processing in a timely fashion. Two months, one declination from Mike ** insofar, and probably another declination soon. This company has run our credit 3+ times over the last two months, cutting us down. Between the two of us there's income stability, reliability when it comes to paying our dues, and cash IN HAND. Pulte Loans, Pulte Mortgage, whatever they call themselves - they're awful, cost more money than they're worth, and only create more stress for the applicants.

My wife and I bought a home in 2016 with the motivator being we are having a "reputable" builder construct our first home. During construction they left our Bermuda Tif 419 Grass outside on the driveway in 95 degree weather, without being attended. The pallets of grass were in the same position, not watered or up-kept for 10+ days. Fast forward 3 months. I properly maintained the newly sodded yard with respect and care regardless of the amount of weeds we saw. While we were digging to create landscaping and a garden, the sod came up like a pancake with a shovel, when it should have been well rooted. 95% of the yard was covered in weeds and if you could pull up the grass with your hands - very poor quality installation.

Since the 2nd installation, I follow all proper cultural practices of the sod and take soil tests. I use a slow release, low nitrogen fertilizer that does not cause burn, and I also apply the correct pounds per 1,000 sq/ft. I have also applied Compost 3 times a year with no more of 3/4 of an inch on the soil.

Upon recommendations from a few master gardeners from A&M, I was advised to water the areas in question and stick a screwdriver. Bermuda Grass should be 1.5 inches in depth, and the added top soil should add 2 inches to the screw driver. I stuck the screwdriver in and it went down about .5 inches before it hit rock. Now, I understand that there may be pieces of rock the landscaping crews missed, so with that in consideration, I tested using the same method in 14 other areas in the yard, all hitting rock.

A friend of mine who is construction told me it had to be construction debris or large chunks of rock that the builders didn't confirm that was removed before the sod was laid down. My yard is about 2900 sq/ft, and 1500 sqft has rock or construction debris underneath it that doesn't allow for the roots to settle, and dries out the grass causing it to die. Mid July, I reach out to Pulte, and they came by to take pictures. He said he would follow up with me but to send him the soil tests from the previous year, and provide receipts for the top dressing. I did not have records of soil testing from the previous year as there is no need to keep old levels of tested macro/micro nutrients. Once you take a test, you keep it, and then you throw it away once the next is taken as it is baseless to the conditions of the grass.

Also, I didn't keep receipts of the top dressing because I didn't think this would be coming up in questioning, nor did I think I would have chunks of rock/debris under my lawn. I reach out after 3 weeks to my representative WF in the 78260 area code, and he tells me that since I failed to provide the appropriate documentation, that they will not be replacing my grass. Also, he stated that since I failed to report it earlier in the year (when the temps were much cooler) that it's nor "their problem". I was infuriated. I told him that this wasn't apparent until the hot weather came. He told me "Well, you should probably take better care of your yard". I told him that I will not be disrespected like this and that I was disappointed that the builder who claims to be of top notch in the U.S is acting like a child.

I am pursuing legal matters and developing a CA Lawsuit as 15+ people in my neighborhood have issues with the same thing, and Pulte should be held responsible as they should have made sure the sod was installed correctly: 1. Clear debris 2. Till the soil 3. Apply top soil 4. Apply SOD. Steps 1-4 make sure SOD is being maintained and not sitting in 90+ degree weather.

A/C, range top, bathroom sink, and craftsmanship. A/C, you got to reset breaker in the garage when it stops working. T.A. Kaiser has worked on it 6 times in one month. They are overworked and inept. Now the 7th time which was 6 days ago A/C stopped working on 7/22/17, no call no show as of 7/28/17. Range top cracked... polish it and found the crack in the top. Pulte Homes are lemons.

We had a really good experience throughout the entire process. We've been in our house now for 11 months and are still happy to call this our home. Pulte was very attentive to fixing any of our issues quickly and by closing, we were completely satisfied. I feel that only the people who have bad experiences are the ones to take time to write the negative reviews... there are plenty of us who had great experiences that don't take the time to say so.

Bought 2014 home that apparently has an undersized A/C. Found out that this was brought to the attention of Pulte during first 6 months they were in the home. Pulte never fixed the problem even after the previous owner documented and provided all info needed to prove case. Owner gave up as they only used home part time. Pulte Homes warranty is now not responding to me as I have picked up the complaint as the new owner. Also, Pulte corporate offices also don't respond. A/C set at 78 degrees and runs all day to cool home and should not. A/C was inspected and working fine. Just need Pulte to fix the problem that the never did fix in the beginning, which is the air handler and air compressor are significantly under sized for this home they built. Terrible customer service.

We closed on our Pulte home on June 26, 2016. 11 days later we reported a problem with drainage, water draining directly into the box for the sprinkler controls. To date, 6-7-2017 we have only gotten excuses and even accusations of tampering with the drainage. Calls and emails are not returned. In addition, we have a drainage problem that goes under our driveway only to hear excuses and being ignored. The problems with construction keep coming and are being addressed, but it is a constant flow of workers in and out of the house to fix these things. This is our sixth new home in Texas, first Pulte home, and the worst home we ever had, and the worst customer service we have ever received. I would not recommend a Pulte home to an enemy.

We are not happy with how the process was going, things were delayed and in 3 weeks we decided not to go for it but unfortunately we lost $5000 deposit of ours, which they told that we could get the money back in that situation in 40 days, later on when we changed our mind about buying home in 3 weeks they said it was only the case when our loan application declined. But they did not mention this before, it was a cheap dishonest sale trick that got us. We also got a design meeting where things start adding up and low level upgrade was going to us almost $15K more to us. So there were inconsistencies compared with what we have been told at the beginning. So watch out! Read online Pulte Homes reviews before making a big decision. From our point of view, I will never choose Pulte ever!!!!

Took a tour of Eagle Ridge in Snoqualmie, WA. Loved the homes and the area. However, the home prices they advertise on their website are about $200,000 higher. They advertise 650k - 775k, but good luck finding anything under 850k!! If you're looking for something in the 600k to 700k range, it's a waste of time driving out there.

My wife and I visited this brand new subdivision called Carmel Creek in the small quiet town of Hutto, Tx., where Pulte Homes was the manufacturer of the homes being built. We took our own realtor and had an outside lender (not with us), but in our back pockets just to have that option. We spoke with a Pulte associate and once we informed him that we had our own lender, he seemed to not want to deal with us unless we used Pulte Lending, from that point forward. We moved forward and designed our home on his computer. After that we picked out a lot in the neighborhood, and the Pulte associate asked that we put down a $1500.00 deposit for the lot, so he could hold the lot for us. We then submitted the $1500 deposit check as requested, and per our realtor, I called Pulte lending just to (shop around) and get their quotes/numbers on the house we designed on the computer.

Upon speaking with Pulte lending, their numbers were a lot financially higher than our lender, and higher than what we expected to pay. I informed the Pulte lender that we would not be needing their services from this point further. The Pulte lender then proceeded to not listen to what I had to say and began to talk over me and our conversation went downhill from there. A couple of days went by and I was on my way to Pulte to retrieve my $1500.00 deposit check when I was notified by my bank that the $1500.00 check had been cashed. I was very angry that Pulte would cash our $1500.00 deposit check after I had informed them that we would not be needing their services for a home or a home loan. I immediately called my realtor and she informed me that she would work with Pulte and attempt to get the $1500.00 deposit check back for us, as they should not have cashed it.

Our realtor explained to us that our process of building the home had not even started yet with Pulte Homes, and that the $1500 was only a deposit for the lot. This was on April 21st, 2017 when this occurred, and our realtor has had no luck with getting our deposit check back. It just seemed too coincidental to us that immediately following us letting Pulte lending know that we were not going to be needing their services any longer, they cash our deposit check. We would like this money returned, and can/will take this complaint higher if needed. Thank you for your time and speedy consideration in this matter.

I have been in my home a little over a year. When I did my walkthrough in the beginning I noticed a crack in the tile. The builder told me to wait til my annual walkthrough before they fix it to see if anything else happens as the house settles. That is what I did so at my annual walkthrough they scheduled to fix the tile. The repair was completed but when all was dried and completed I noticed they used the wrong color grout. I brought that to the guy's attention and what does he tell me "We can't do anything about it if you want it fixed you will have to pay for it." WHAT!!! Your mistake why do I have to pay for it? Well nothing has been done and they are not fixing it and I am VERY UPSET that this is how they treat their owners. I am not and will not recommend them to anyone!!!

Our house purchase fell through due to wrong information that violates CARE guidelines. Sales staff who provided false information were not held accountable for their mistakes. Executive team including company President swept the incidents under the rug. Company SOX, corporate governance, CEO certification as filed with SEC appears all to be violated. Prospective customers looking to buy house for construction or house inventory are warned as sales staff makes their own rules unbeknownst to Executive Team and then turns around and ignores their mistakes.

I have contacted their external auditor and will be contacting SEC if I do not hear remedial actions taken to correct their detrimental operational processes detrimental and which places future customers at risks of sale/purchase contract(s) only beneficial for the builder. We have lost all trust with this company and my objective now is to inform as many prospective customers to be leary or not deal at all with this builder for their good.

Pulte Del Webb you should be embarrassed. You are stealing. When purchasing a new home. You expect things to be done the correct way. When mistakes are made and they will not face up to it. Excuses are always made, poor workmanship is never address as an issue. Nothing but lies and excuses and never their fault are given to the new homeowners. As a new homeowner buyer with them. It has been a constant battle from start to current time and not all issues have been resolved. Even after head supervisors have come to our home to address the issues. This is the biggest cluster **. It started with the sales people giving promises they knew they can never keep! "BUYER BEWARE".

While I thought that my daughter and I would be living in our Dream Home, and planed on keeping this house until the end, my Dream, became a nightmare. I wanted to be debt free, when I would eventually retire, and had paid off $243,000.00, with only 1/3 left to pay off. This represented my entire life savings. All seems well, at The Prescott Lakes Cottages, 11th Fairway, was the perfect location and view, except, the tile was suddenly buckling towards the ceiling in the kitchen, the kitchen walls had cracked so much, you could actually see inside the wall. I had contacted Pulte, but they were of no help. Many details, but while my home was "lifting on the right side", per Pulte engineers, they took 4 months to come to home, while I begged them for help, they blamed it on me, saying, "We're not sure, if this is homeowners cause".

Of course, I cannot make a home lift on the right side, and long story, but I lost my entire life savings, on a home that was under Pulte Warranty, as well as only 9 years old. My beautiful home was cracked along the entire home, tiles, walls, and ceilings. Please call me if you have any information, or would like to discuss possible solutions.

Pulte Homes in Franklin, TN has made our first home buying experience so stressful and unhappy. The quick move-in house ready dates that they publish in the advertisements are totally incorrect. The actual home won't be ready even after 2 months of that move in date that they mention. My family has already lost the excitement of the new home. I wanted to write this up because I do not want others to suffer as I am suffering by falling for their quick move in homes tricks. Be prepared to at least have some arrangements made for 2 more months of time from what they actually tell you at the time of signing the contract. Quality of the house material also did not seem to be too great. Very unplanned and irresponsible field managers. Next time, I will not even let this builder build even my kid's toy house.

This entire experience has been less than pleasing. I plan to do a full review of Pulte Mortgage later... RUN FOLKS. We closed on our brand new home and proceeded moving this Saturday. No hot water and no air working in the home. So there were men in and out of the house while we are trying to move in. They couldn't have checked such things? We closed on Friday at 9 am. Pulte lost the keys... SERIOUSLY. We had to wait until the end of the day to take possession because they lost the keys. I call on Monday because there is evidence of rodents in several rooms... The answer? BUY A MOUSE TRAP. A brand new home and I have to deal with exterminating it the second I move in? Don't expect service. It is a never ending cluster of incompetence.

My husband & I built/purchased a Pulte Home in Ocala Florida just over 1 year ago. The experience has been horrific to say the least. We were lied to by the sales associate, the field manager, the regional construction manager & the regional President. We purchased a zero edge sliding glass door as an option that was installed incorrectly, had a broken lock, has a broken track and Pulte is telling us the door works perfectly! We had to pay an expert out of our own pocket to the tune of $2000 just to make the door functional and it is still not working properly. We had a floor inspection completed and there are over 100 tiles in the house that need to be replaced that have lippage or are cracked due to installation error. Pulte told us to fix our own warranty problems and that they would reimburse us if they felt the item was warrantable! We have yet to receive any money back that we spend fixing their mistakes!

We had a home inspection done prior to our one year anniversary and they found MOLD on our trusses in the attic to the tune of $21,000 to eradicate the mold. Neighbors confirmed that they saw our trusses sitting out in the elements for over 6 weeks before being installed. Pulte knew the trusses had mold but installed them anyway! We advised Pulte of the situation and have not heard back from them.

Prior to moving in, we had conversations with the regional construction manager Greg ** and he told us to our face that Pulte would provide us with a livable home and that it would NOT be perfect. Then he lied to our face when we called him out on it in front of his boss and said that we misunderstood what he said. That should have been our first clue! Well Mr. ** lied again! Not only did Pulte give us a non-perfect house, it is also not livable due to the mold! These are just some of the issues that we have encountered with Pulte. BUYER BEWARE - RUN FAR AWAY FROM ANYTHING PULTE does!

Very unhappy with new home construction and customer service most of all. Pulte Anthem sun city Merrill ranch tore my home apart and left me with no customer support. Zero stars! Any help appreciated! Is there no loyalty. I'm a brand new homeowner and all I want is pride in my product!

Long story short, told by Pulte community manager two years ago not on our property BUT the HOA is responsible. Come to find out that Pulte has been in constant discussions with the HOA all to no avail. If you think that landscaping looks horrible you should see the entire rear basin. Nothing has been kept up. Promises made several times over the past 24 months that someone from the HOA Board would contact me. Well guess what! Not a single call, email letter. Zilch, zero, nada! Looks great for the value of the home. I could write a book here. Prefer not to. Would greatly appreciate someone with authority (other than the HOA who has ignored my requests) to please contact me and walk the physical property as well as the landscaping. I doubt anyone will.

We had bought our home from Pulte a year ago and have been happy with our home, until we began to find that our drain was backing up and would flood the entire shower area. After much research and calls to various plumbers, we finally found that the installer of the tile for Pulte carelessly washed loads of glass and grout down our drain on the install of the bathroom tile. It is not only inconvenient that we have to give up our Spring Break (both my wife and I are teachers) and these last weeks before our baby will be born in June to monitor the activity in the house all week for the cleanup with workers coming in and out of our household (they are only allowed demo and fixes from Monday through Friday, no weekends), but we were recently notified that the 12 tiles that are getting replaced are not in stock and are significantly darker than the original ones.

As stated with information from Pulte's warranty manual. Page 48 Section 27: "Flooring 27.3 Cracked or Loosened Tile, Brick, Marble, or Stone. The Builder, for a period of one year, will replace cracked tiles, bricks, marble, or stone flooring and will attach tiles, bricks, marble, or stone which have detached from a surface, unless the defects were caused by Homeowner's negligence. The Builder is not responsible for discontinued patterns or color variations when replacing tile, brick, marble, stone flooring, or grout. Hollow tiles occasionally occur and are not covered by the Warranty."

Being so young and buying a house to raise a family in with our child on the way (we are in our 20's) from Pulte, we feel as though we are being taken advantage of by the company and its warranty system. When we decide to sell our home, because we will not be in this house until retirement being so young of age, we will in effect have to replace the entire shower area's tile because of Pulte's mistake and refusal to change all of the tiles on the bathroom wall with a quilted mismatch of tile patterns. It is not as if they are replacing all the tiles in the house. They are simply replacing a few simple tiles on the wall of the shower area to create cohesion to the one viewing the wall.

I have called the manager of my community who referred me to the company line, and I am still waiting to hear back from Pulte after leaving a message with their operator. All in all, if you consider building with Pulte, take into consideration that there will be hidden portions of the warranty leading to costs that you will not know about, all because of Pulte's mistakes. If you are a company of integrity, you will want to do what is best for the consumer, young or old, and not try to fool the consumer with the bill for a few extra tiles because of one company's mistake.

Pulte Homes is different from Pulte Mortgage. Pulte Homes take the check and Pulte Mortgage cash it. Read the fine print - the earnest money is non-refundable. Pulte Homes say it is, but the fine print from Pulte Mortgage says it is non-refundable. They took $50,000 of our cash that we used towards the down payment. They told us that it would be reimbursed if we did not go through with the home before a certain date or if we are not qualified for a loan. Well, they pulled our credit and said we were all set to move forward. Then they realized that I had been self-employed and declined the loan.

I had been telling them over and over again that we were self-employed and the other lenders we approached to get pre-qualified said that it was a problem. Pulte Homes did not get the money back. They said that the money goes on a one-way lane with Pulte Mortgage, despite what anybody said and how big of a smile they had when they lied. They use cheap material of construction and everything is an upgrade. If they made pants, they would sell you a pair and having the zipper would be an upgrade. If you have an option of not going with Pulte, please take it and run away.

We are first time home buyers, and bought home with Pulte. Very low quality and highly priced. Not at all satisfied for the quality and also the way Pulte handled us during entire construction. Lot behind us had some soil issue and due to that they tortured with big earth moving machines for 4 months and they gave us so bad answer/reply when asked. We were mentally disturbed due to that heavy machines everyday that makes our home and hard wood vibrate. Even our old parents stayed with us for these 4 months time.

Also the floor squeaking from day one both hardwood in first floor and carpet are in second floor. They came to fix but still it is there and worsen now. Wood floor under carpet is loose and makes lot of sound. Is this the quality of a new home. This complaint is not only with my home. I keep hearing with my neighbors in the community. If you want to invest or buy a good quality home, please do not buy new construction Pulte homes. Old homes when it was family business was good (I hear this often) but now after it is gone public (shares) it is only looking for profit and money that too not at all worried about quality delivery. This is experienced and please do not buy.

Purchased brand new home in 2015 and 30 days after my life was a complete nightmare! My issues primarily have been with the heating/air and floor. Other things have played a factor but my master bedroom floor wasn't stable. My dressers and television shook anytime someone walked by - if you were downstairs and someone was in the master area you could hear every move they made. My son's room is over the garage and his room is hot year round. I had to take off work or leave work early at least 12 times to meet someone and I even had to move out of my home twice (1 week each time) in order for the repairs to made to my master floor.

I've spent money for a Structural Engineer and two HVAC companies. I have a complaint with the BBB and the NC Licensing Board For General Contractors. Why isn't something being done to prevent these big companies from taking our hard earn money and running???!!! Pulte also put Lennox units and Lennox has a major lawsuit against them. I was also told that Pulte and or Parks Heating and Air installed a small heating/air unit. I hope that I can sue the hell out of Pulte!!! My first time home-buying experience has been a nightmare.

We built a home in Corkscrew Shores, Estero, Fl. We have built several custom homes and we were a bit apprehensive about building with a mass production builder but it was time to downsize. We will have another couple of years before the last one is off to college and we can officially move in but the time was right for us to move forward.

I would say the single largest factor to my satisfaction with the construction of the home is the fact that I hired an excellent home inspector that has reviewed every last detail of the home. From the foundation, to the walls, the mechanical components, the roof and interior finishes, everything was carefully inspected. Of the two issues we had with the home, Pulte made sure everything was corrected long before close. And of those issues, only one would have had any effect on the structure of the home but it was corrected well before any issues would have arisen. We went into this project with the understanding that once they are done, they are done, regardless of what we were told and especially after reading all the reviews on this website. We have zero expectations that anything will ever be repaired but we also protected ourselves by hiring the inspector.

If you have a mortgage the lender requires you to purchase homeowner's insurance but they don't require anything other than an appraisal prior to closing. How would the appraiser know if the builder did such a poor job that it would be easier to walk away rather than make repairs? I have to assume the mortgage company does not care because they don't have as much at risk as you do. They have more to lose if your house were to burn down but for that risk you pay for the insurance. An inspector needs to be part of your budget and onsite during all phases. This is more important than the fancy light fixtures or other decorator features that can be added in later.

So overall I would say they did do an excellent job building the home. And if you catch any mistakes during the building process they will make the subcontractors fix it, it does not cost Pulte any money during this stage. Don't worry about a dirty mark on the paint, worry about what is underneath the drywall. We included a couple of photos of our home so people will know this review is real. There are just so many negative reviews on this site for Pulte; we took them into account and were able to make it a positive experience.