Pulte Homes

I moved into my home in January 2014. I will first address the positives. I love the floor plan of the house, the MB closet, the kitchen and available storage there and storage generally. I am very happy with the amenities of the club house and have made good friends. However, the construction is TERRIBLE. The manufactured wood floors through my entire house are truly awful. I have dents in the floor everywhere. In addition they are separating but were not separated sufficiently before their warranty expired so they would not address the issue. Some of my friends replaced their wood floors at their own expense.

The home I purchased from Pulte at Sun City Texas in Georgetown, TX was poorly built. The preclosing checklist was long and included paint on every doorknob and hinge in the house, they had used caulk to fix holes in sheetrock and tried to hide poor construction with caulk throughout the home. Not one door shut correctly, to include the fire rated door from the garage to home. The bath tub in the master was covered with paint, caulk, and dirt. When a wall was opened up for repair, food debris and other trash was found in the wall cavity. They had sheetrocked over the debris during construction.

I am currently building a home at premium cost in the Bexley. Be aware Pulte allows NO changes to design after selection of rigidly defined structural options. They've denied simple changes to improve convenience, like rotating a light switch 180 degrees to provide access on a more logical wall or an AC pad relocation of ten feet away from a master bedroom window. They require strict adherence to standard design to support rapid construction of many homes. The construction supervisors are given no leeway to meet small customer requests. It's a cookie-cutter approach at a premium price.

We purchased a town home in Dec. 2018. To be honest it's been nothing but a nightmare. The quality of work has a lot to be desired. Our house has so many issues. I'll just name a few. Have a huge bulge across my downstairs ceiling. The craftsmanship is horrible, paint drips everywhere, a lot of my trim is chipped. The contractors that they work with are just idiots. They don't want to fix anything right. The granite people came out to seal my counter top because it had dull spots. Well they popped up again, and I'll called and the guy hung up on me.

Muhiyadin **. Re: Complaint of defective oven and microwave unit. Re: Complainant v. PulteGroup v. Whirlpool Corporation. To whom it may concern: Please allow this letter to serve as my official complaint against the PulteGroup and the Whirlpool Corporation. I have contacted both companies by phone and as a customer I have not received aide that I have requested nor seen a completed result. Initially, I called Whirlpool on December 26th, 2018, just a few short weeks after my family and I closed on our home December 3,2018. I have contacted Whirlpool on three separate occasions since to replace or repair the defective appliance. Whirlpool has sent out a third party company to repair the defective appliance multiple times and yet has offered no results. 10 days have passed since their last inefficacious visit and this is a formal complaint.

I have lived in my current home (in Noblesville, Indiana) for over six years. In that time, I’ve had to take up carpentry, because the workers seemed more keen to pump houses out quicker, rather than taking time to check work and make quality homes.

Pulte Home in NJ. HVAC stopped working or did not work properly twice. Apparently the construction worker put debris in the pipes and the pipes had to be replaced. Bathroom ceiling leaked twice. Kitchen sink flooded. Broken window when I moved in. Promised to fix it during walk around. All of this in 17 months. All they kept telling me is the warranty is for one year. This was a newly built building. On top of that, I can hear footsteps of downstairs neighbor and when they talk. Horribly built homes. I am afraid of not being able to see the home or the value going down.

Design Center in Albuquerque put in wrong carpet name. I signed trusting the designer to have put in correct carpet name. I am now stuck with this carpet. They will not budge. In fact, design center does not bother to call and problem solve with me or offer any sense of customer service, rather she sends me an email and tells me I signed off on it and now it is mine. No respectful customer service at all. These people in general are not calling me back from corporate down to construction manager as well. I am supposed to show up to closing with a smile on my face? I caught this before final walk through. 1000$ upgrade. What is 1000$ to them to show respect and trust of customer?

We were told our lot would be almost flat by the sales rep Emily **. After the foundation was poured there was a 5 foot drop off the back porch. The sales manager Brooke ** slapped my hand three times during a meeting and told me that there is no negotiation. We got three quotes for a retaining wall which Pulte Homes refuses to pay for.

Purchased House in the Oxbow Development in Brooklyn Park MN. The overall house is good, Charlie was great to work with and he was amazing walking us thru the process. The Design Team was great to work with too. The carpet install on the other hand was extremely disappointing for the money we spent on the house. We did opt to not to upgrade the carpet, expecting at least 5 plus years of a quality look from the carpet. So, the expectations were low to begin with. We did Point out and note the flaws in the quality of the install during our inspection before closing and our 1 year follow up. We did come from a town home where “honeymooner” carpet was installed where the expectation is only a couple years. Hate to say it, but our little town home carpet lasted a lot longer than this stuff installed in our brand-new home.

We have discussed with Pulte Sales team about our new home siding color and mentioned to her which color we want for the siding, However construction team has put the other color siding which you do not like. However Pulte Sales person is saying that she do not remember that discussion where we discussed about the siding color. This is very unprofessional of Pulte Sales Team. I have also communicated with Pulte Director of Sales (Chicago area), but he is not of much help. This whole experience with Pulte Sales team is very bad and we were not expecting this from Pulte Homes. We want to change the siding with the color we like, but Pulte is not helping in fixing this issue.

The landscaping Pulte contracted, Hittle Landscaping, was allowed to plant a dead tree on my lot in 2018. Both sides claim no warranty on trees and shrubs. Pulte has said twice they would look into a replacement. Once I was told to stop making a issue of it. This is the second Del Webb community I have lived in and in retrospect I would not have purchased here this time.

For starters, they tried to go back on a lot of item before closing but we had documented everything, so they had to bid by their promises. After closing, it has been even worse. We moved in January of 2019, it is the middle of May and we still do not have a finish graded yard or sod laid. Keep in mind, other homes that sold after us has had this done. We have an egress window that has a claim in it since February and still is not fixed. I have reached out to any and every one that I am able to and still get no return calls or resolutions. The few times I did, just excuses with the items. Still not resolved. If my family and I could turn back time, this would be the last place to buy a home. Please beware and shop for a home somewhere else.

Well, let's see - where to begin... Light switches that are blow the fuses and are inconsistent throughout the house; flooring that buckles; paint spilled on carpets; ceilings in various rooms had to be re-mudded and painted (1 month into the new house) because they installed the drywall in a moist environment and sheet cracks/lines in every room; exposed nails under the lower window casings in every room; baseboards/crown moldings re-caulked due to extensive cracking; cabinet trim fell off; towel racks not installed level; ongoing issues with ALL appliances (stove top replaced; wine fridge didn't cool; main fridge/freezer ices up; dual ovens' clock loses date/time; DISHWASHER IS NEXT-everything stays wet regardless of the dry settings); tear in screen porch/replaced screen; replacing a door; carpet ripped; replaced trim at sliding doors/screen porch; some landscaping needs to be replaced, but they refused "not warrantied" - even Lowe's replaces dead plants; serious nail pops in EVERY ROOM; hole in Kitchen ceiling had been fixed, but it reappeared - caulking doesn't help.

We bought a new home in Sun City Peachtree in Griffin GA where did our first walkthrough on 04/12/2019. We were set to close on 04/19/2019. The house we were living in was to close on 04/26/2019. Pulte called us on 04/18/2019 at 2pm. We would not close on 04/19/2019 that it would be 04/24/2019 at 10am so we had a day and a half to move because Pulte failed to get a Certificate of Occupancy from the county. All we got from Pulte was sorry. At 71 years old moving was not an easy task. Just because of something so simple as a CO.

Updated on 50/16/2019: Pulte will promise you the world and as soon as you sign the line at the closing you're nothing. DO NOT BUY PULTE. Yes the houses look nice but look closer. Workmanship is bottom class. DO NOT listen to the promises. The warranty people are just as bad. We are still trying to get a crack in the ceiling fixed. They have tried to fix it 4 times now. STAY AWAY!!!!

There are many small things I can live with and can work with to get it address sooner or later but roof is what I consider the most important aspect where I cannot have compromises. Worst experience with Builder, they did not offer any upgrades while buying the new home for roof options and installed the cheapest quality of roof available for chicago area. Till date May 2019 since we closed in December of 2018. They still keep talking about roof not getting adhering properly and they already had to come and fix my roof twice already and yet to solve my third problem.

During 2017 Pulte was the builder I selected to build my townhouse in Mableton GA. After a year of living in my home I notice that my front porch stairs were cracking near the the railing post. This could be due to the hot summer or cold winters. I submitted the proper request online with pictures in December. I received a phone call and email that my work order had been requested and the brick company would come repair my stairs after it stop raining. I followed up a few weeks later in January and was told the brick company would come the following Monday. I followed up again a few weeks later in February, March, April and was told the same thing. The last email in April Pulte asked, Brad **, to do the repair. You guess it I didn’t hear anything so I did another follow up email in May. It’s May and the small cracks are big chunks of bricks.

Good day, our home was built in the early to mid 2000s. We discovered a latent defect in the build. The chimney and fireplace system was built below stated building codes. The chimney was built right on top of the roof, without any support structure. Wood has been chipped away to make room for the flue which is approximately 2.5 inches from wood and insulation. There is no fire barrier. The weight of the chimney is sitting directly on the roof and will ultimately cave/collapse. Extended use of the fireplace will result in a catastrophic event. Experts have warned us “Not Safe To Use.” We absolutely cannot use the fireplace and should prepare for the roof the cave in at any time. We have contacted Pulte and will likely not wait longer than a week before getting the Action News reporters on this matter. Pulte is actively building all around us and others need to know what is going on here. We are so very afraid of our home now.

I purchased a new home from Pulte Group in Chesterfield, Missouri. The siding on my home is melting from thermal displacement. After contacting the company, they will not cover this defect under the home warranty. Others in my neighborhood are experiencing the same problem and this should be addressed by the builder.

My Pulte home was built in 2006. Our cabinet doors all began to bubble and the laminate peeling up. Apparently this happened throughout the neighborhood and they gave us new cabinets doors. We had to have them installed ourselves. The. Those cabinet doors also began to peel and lift. We were then told they already replace them and it was our responsibility. Very disappointed. I was so proud of my new home and that was ruined. There are many other problems also. Drainage issues on the side yard, driveway in even. Cracks in stucco. The cabinet issue really drives me crazy though and is extremely expensive to fix.

At the time of our closing we were told that exterior stucco cracks would be covered under our 1 year warranty. This was a complete lie, at our 11 month walk through we were told that the cracks are no longer covered and that we would have to put in a claim via a 3rd party. Our warranty manager told us numerous times that the cracks would be fixed. We are still fighting this and our home has multiple exterior stucco cracks. We don't recommend Pulte Homes to anyone. So many workmanship issues.

We had a water leak and huge separation between the vaulted ceiling and the wall in the master bedroom in our new home, first owners, that Pulte never fixed, just painted over. Called several times to ask about repairing after it was painted and it was never taken care of. My son’s bedroom window has never sealed and formed ice and condensation, as have other windows; never repaired or helped. No returned calls. The quality of the workmanship and products used are so poor that they begin rotting and turning yellow after 1 year; oops warranty is up! I would run from a Pulte development if I were you.

A complete snake oil salesman business. They offer you a bunch of incentives so that you can eagerly close the deal with them. Once they take your deposit for a new home, it's over. They will try to work the incentive into your closing costs as much as possible by selling you an inflated rate, inflated points, inflated NON refundable rate lock charge.

We are totally disappointed with Pulte builder!!! Their logo said "that they stayed behind their buildings" but that is totally fake! We have 2 years old house and until now we were accepted all the small things around! But now the siding started falling and they refuse to fix it! I call other company for opinion and they told me that the siding was not installed correctly by builder and there was not the correct nail size also! The contractor manager guy didn't wished to give me contact of any responsible person and his manager even! People if I could I should give -10 stars of this builder!

We built our 2nd home with Pulte in the reunion neighborhood and I wanna say this was the best process ever. We worked with Millie and Travis and they provided us with exceptional service. Travis always pays attention to detail and he is an intelligent, exceptional, honest and knowledgeable man. He always went above and beyond for me and my wife and we were always in the loop of what was happening. Millie made sure we had our designs right and recommended a lot things to us that we hadn't thought of. If I was to build a home again I wouldn't change a single thing and I would still do it with Pulte. We basically have the best house in our neighborhood and all our neighbors have great things to say about it. I know the comments are a little rough from other home owners but our experience was just the opposite of what everyone is saying which means the people with great reviews never post anything. Oh

We purchased our Pulte home in Arizona almost 2 years ago. Although we love the design of the house we are not happy with their sloppy work at all. The finish work is horrible we have had to fix so many things. They do an absolutely terrible job. The day we got our keys the house was a mess. Had not been cleaned at all and almost every cabinet door/drawer in our kitchen had to be replaced or fixed lots of scratches. The baseboard they do a terrible job on and the walls have many uneven areas where my husband has had to fix their sloppy job. We both said we love the design of the house but would never buy another Pulte house again due to all of this.

If you purchase a Pulte Home, be prepared to work as hard if not harder than Pulte employees to get the quality of home you anticipated. Attention to detail is lacking and quality is poor throughout our new home. Uneven floor tiles with sharp corners in the bathrooms. Sloppy paint throughout splattered on all of the carpets. Holes cut in sheetrock for outlets and light fixtures house is sloppy, half were cut uneven and too big and then poorly repaired. Loose handrails throughout were nailed to the walls. Trim, flooring and stair treads were cut short revealing gaps throughout our home.

I bought my home 2 yrs ago. I have plumbing problems as we speak. I have no water. Cannot use bathroom. My pipes are full of mud and water, however the service manager Nicole does not care. The field manager Paxton does not answer your phone call. It took 1 yr for them to fix my upstairs window. Window was set in wrong and would not lock. If you want a new house please look somewhere else. Pulte Homes is garbage. They hire contractors that tell you how cheap they are so they cheat you. They use the cheapest material. Just know you will not get any service after the home is built. Plumbing is incorrect. Bad bad bad business.

I bought a new home in July 2017 and despite the many, many, revisions to the original work Pulte would call someone out to fix it and I would chalk it up to "settling". UNTIL, a year later my new dryer went out and I noticed a ton of water collecting in the dryer vent duct. I finally made them come out and discovered that they never removed the screen from the venting out of the roof and lint was matted like paper mache. The HVAC guy told me this happens ALL THE TIME! What the flip... They could have killed me and my 3 small children. I'll NEVER recommend Pulte.