About Pulte Homes
This profile has not been claimed by the company. See reviews below to learn more or submit your own review.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
Pulte Homes Reviews
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,210,830 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Built a home through Pulte in 2017. They will do everything they can to avoid correcting issues. For example, there are several very large cracks in the basement wall. They have refused to fix it since the 11 month walkthrough. Now they are refusing to fix because it is past the 2 months year warranty period.
Updated on 03/17/2023: I posted a review on March 7th about the poor workmanship of the home we built with Pulte that we just closed on February 24th. The home is in Stone Creek, a 55+ Community in Ocala, FL. Today I write this review from a hotel room because our house that we paid $440,000+ for just 19 days ago has mold in it.
The last couple of days they have had to rip out drywall from the furnace room, pantry, toilet closet, linen closet and laundry room. All because when the worker put the baseboard on in the furnace room he drove the nails through the baseboard and into the condensation pipe that resulted in a significant hole that had been leaking under the ceramic tile since before the closing. Pulte has nothing but unskilled workers that don’t take any pride in their work. No one speaks English, so you can’t even communicate with them. If you are even considering building with Pulte don’t…It will be the biggest financial mistake of your life.
Original Review: My husband and I recently closed on our new house in Stone Creek, a 55+ Community in Ocala, Florida. I am horrified by the poor workmanship from the beginning of construction to the end. No one reads the plans. We paid $266 per square foot for this mess. The first thing that happened is the kitchen window opening was bricked for a much larger window, so they had to fix that. Then they had to dig up our foundation in the kitchen area because the piping under the cement collapsed and they couldn't run the wiring through. They promised a letter from an architect certifying the floor repair has been done properly with a guarantee, and that still hasn't happened. Lots of mistakes throughout the framing process, that if my husband had not pointed them out, they would not have been fixed.
The thermostat wiring was put in the wrong area of the house and noted long before the drywall was up, but they waited months, and then after the painting was done, to pull the wire up in the attic and fish it through another wall, which of course involved making another hole in the painted walls. The electrical box for the dining room light was not centered in the room, it was about a foot off. They were told long before the drywall went up, but of course, they waited until after the ceiling was drywalled and painted to move it only to put in the wrong light box, which then had to be changed out to be able to actually hold a light fixture on it, but they had to go through the attic to finally get it fixed.
While installing the air conditioning vents in the ceiling, there were several vents that the plaster just fell off around vents when they were screwing them in. They had to replaster and did a terrible job on several of the vents and had to replaster an entire seam of plaster that cracked between the dining room and kitchen. They ordered the wrong size kitchen cabinets over the refrigerator area and damaged another cabinet which was repaired and not replaced, because they put the granite countertop in too soon. Lots of dings in the cabinetry and they never painted an entire section of the walls above the kitchen cabinets.
After closing, we began to clean what they didn't, which was everything, and we were appalled that there is paint spray and caulking on every surface in the house including the carpet in the bedrooms. It amazed us that after the floors and carpets were in, that the flooring was not covered especially with all the work that still needed to be done. After my many complaints, they finally had the workers put on booties, but that was a complete waste of time. The workers put on the booties, but then they walked outside in the mud and then back in the house again never removing the booties in the meantime. Oh, and the painters painted along the top of the tub in guest bathroom...who does that? It took me hours to scrape the paint off only to find that they didn't bother to caulk it.
The front door is not lined up properly and you can hear the wind whistling through it. They have been there twice to fix it, still not fixed. And they neglected to put fur stripping on the sliding glass doors, so the bugs are free to just walk in. The keys didn't work, it took them twice before they worked. Oh, and the "day of closing" they spilled a bucket of water in the master bathroom that ran into the master closet. We closed on Friday, February 24th and after an entire weekend of cleaning up water, I demanded the carpet be ripped up and replaced. Good thing it wasn't replaced yet because after we thought it was all dry, last night after 7 days of drying out the closet area, water is now seeping out from under the ceramic tile at the threshold of the master closet. I guess there is still water under the ceramic tile...
They say they have a customer care department, but for the life of me, I can't figure out what they look at or care about. My husband and I have decided as far as the painting that needs to be touched up throughout the entire house and all the flat surfaces such as baseboards and trim that they just painted over debris, caulking and plaster, we will make the repairs. We can only hope they have the decency to give us the paint to do so. The thought of having any of the finish workers in my home again gives me nightmares.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
I'm trying to get this for a disabled person in my home. The salesmen Steve ** from Plainfield Vandalia did not tell the truth to his boss Josh. Steve kept saying it was a spec home, I called the town of Plainfield. He did not get permits for the lot I picked out in November and the house has not started. They said just because you have a Steve said just because it a speech home, which it's not because the home did not get started two weeks ago, according to the State House of Indiana and the Secretary of State all home builders no matter when the home get started, must comply with the ADA Act. I have six witness that Steve ** knew I was disabled and sometimes use a walker and later a wheelchair. Steve showed us the model and had plans and walked with 6 of us about what needed to be changed, now he said he never did.
Josh is the boss. Never been to the site for toilets, faucets, doorways shower ramps, and windows. They refused to do it, I gave them the first check in November. House was not started. Then the second check in Dec 3, 2022, and the house was just started two weeks ago. He gave them the option to move to a new county where there will be lots available and they can do it. Then he said after the home is done. I can have it done by hiring my own. They refuse to discount the home. Before you buy from them, josh called headquarters of Atlanta which Atlanta Georgia has different rules.
We are backing out of our home purchase today. BEWARE! These homes are of the absolute poorest construction. Built to the minimum of standards. You will have many issues with these houses. Walls have no sheetrock backing, interior wall studs at max distance, lowest insulation quality possible, not to say not on time by any stretch. I have but multiple homes previously. They may look nice for the first year but you will have MAJOR problems down the road. Do yourself a favor, wait another year for the market to crash, save some extra money and find a quality builder. It will be cheaper in the long run. Hope this helps for all with no experience building houses!
Overall below average to borderline poor customer service. New construction home took almost triple anticipated 6 months time frame to build and when closing date was finally given, we booked a flight since we are out of state residents; but then the house still wasn't ready. We then found out the interior was painted the default color but were never given a choice of one. Also paid thousands extra for a custom handrail by the stairwell; but last second it was repainted the wrong color and not sanded properly like you could accidentally catch a splinter by touching the rail. Had to hire independent contractor to fix and repaint these items.
Around closing time after inspection upon bringing it to the managers attention was simply told that just because the inspector points out something during the inspection does not mean they are legally bound to fix it. Communication was also not great during the construction phase. Have not lived in house yet since we are out of state residents so cannot yet comment on the build quality.
I have three pages of issues with our new home. The worse being is the stove does not work as it keeps tripping the breaker switch. The workmanship is just not good. I called Customer Service three times and have heard nothing. Communication is terrible.
I paid $6,000 earnest money on 11/18/2022 for a "ready to move in" home in Bison Ridge in San Antonio. On 1/13/2023, my friend who is local to the area, met with Jared ** (building supervisor) at Pulte Homes to do a walk-through. What she found was that the foundation was significantly cracked (finger size gaps), the framing was rotted and peeling away, black and green mold visible in several areas, and termite damage. The angles of the framing do not meet TREC guidelines, yet she was told by Jared it is compliant. The wrong size nails were used in areas and were not flush and she was advised that would not be corrected either or perhaps be bent to make them flush. When questioned about the mold (black and green) she was told that was normal. When asked about the gaping cracks, broken pieces and large drill marks in the foundation, she was told that was normal too.
On 1/14/2023 I called Ruben **, Jr. (sales) and he said they haven’t had an inspection of the house yet, but they do use 3rd party inspectors. I asked for the county inspector contact information who came out and approved the foundation, frame, electrical, and plumbing and he said they haven’t had the frame inspected yet. He refused to give me any details of who has inspected the house this far in the building process nor would he answer questions regarding any country inspections done thus far. He instead talked with his manager (no name given) and they said they would pay for me to have my own 3rd party inspector come out and review the property and they will fix any issues found.
I told them I don’t want anything fixed/patched/treated, it’s uninhabitable and they need to start new or refund my earnest money. I told him I’m not buying a home with a severely cracked foundation, rotting frame, and black mold which is likely in the pipes by now. He said neither I nor my friends are allowed to contact him going forward, his manager will advise me of next steps if we decide to seek legal advice. These people are shady to the core and do NOT recommend.
One of the most disreputable companies I have ever dealt with. Incompetence beyond belief. Phone calls not returned. Work not done unless begged for. They put out glossy pictures about caring people, etc. Complete **. Their management will someday pay the price for how they rip off the consumer.
This is our first home and we purchased Pulte Home based on their good reviews. But we are totally disappointed with Pulte, as we found so many issues and unfinished work and difficulties. It’s been more than a month since we bought this new construction home from Pulte. We are still out of Hot water!!! On 19th December We have opened a ticket regarding this hot water issue and also called to their Emergency service number but they replied that it's holiday time and they will not able to do anything until January 1st.
One day I met with Pulte's warranty manager just outside of our home on the way to my work on 22nd December and I described to him the situation verbally. He replied that you have to email for a service request. On that same day I opened another Emergency service request along with an email. But very unfortunately nobody came to fix that issue. I called several times to their Emergency Contact person and even left several voicemails. They called back 2 days after I sent the email and replied that they are unable to do any work because of upcoming holidays.
From 22nd to 25th December when temperature was under minus (-16) and frigid we spent horrible time without hot water!! I was supposed to call 911 in that situation but my wife said no as it was Holiday time. On 30th December one mechanic came to fix that Boiler and he said it is totally out of order and defective. I am wondering how they installed that dummy and defective machine. We are still out of Hot water. The mechanic was supposed to install another new Boiler today but yet not!!! That's how the renowned builder works.
WARNING: those looking to build with Pulte Homes. These are just a few of the images from the 2021 restoration project on our brand new townhome. We closed on a brand new townhome in Woodbury in June 2021. The week after 4th of July, I saw buckling in the floor, called our builder and he said “weird, they might have installed the flooring wrong”.
Two weeks later, the contractor showed up with more than 300 sq ft of flooring to redo our kitchen. I asked, why would you show up with this much flooring if there is one spot buckling? he replied, “They didn’t tell you? This unit had severe water damage before it closed.” We were not told. In fact Pulte and our builder lied directly to our face about this. Just before closing, while installing pantry shelving Pulte builders nicked the water line to our fridge. This led to an over-weekend flood of our finished first floor and standing water that soaked into the drywall, doors, and finishes.
Pulte, lifted a couple planks turned a fan on, replaced the molding to hide the soaked drywall and proceeded to close with us about 2 weeks later. The floor technician told me they had product in a warehouse for our unit because they were “waiting to hear from us”. When I discovered the wet concrete under our floor boards in July I asked them to remove all of the flooring- we found soaked concrete. We pulled the molding off, found crumbling drywall.
We lived on concrete, dusted floors with a dehumidifier until September 2021, when they finally had the material in to replace the water damaged floor. During that time, I requested compensation for the cost of our mortgage payments while living in construction. Pulte refused and said the best they could do was a $100 gift card.
I have been in conversations between our lawyers for over a year at this point. Pulte still owes us thousands from when we lived in a hotel for 10 days while they remediated the unit. They finally released the restoration images to us and turns out for the first 3 months in our brand new home, we were living with growing mold.
Pulte had NO intention of informing us of the damage THEY caused while building our home. I discovered (luckily) early on what they had done. The evidence of them trying to hide this (from ordering addition supplies to “hold just in case” specific to our unit) proves they knew there would be a claim. They were going to just pull the floor up and replace it had I not called inspection in to find the level of damage to our walls and doors. This would have left the mold growing in our walls. Almost everything on our first floor was torn out and replaced. (You can see the map of damage in the drawing)
Now, Pulte refuses to share completion of work documents and has been pressuring us into an NDA without it. We have asked for compensation for the time we lived in concrete and mold, our pay for relocation and legal fees. Pulte barely answers our lawyer and refuses to help with the future damage in equity this has on our unit (stigma damage).
I want to protect other local residents from this horrible company. If they built your house, get it checked. If you’re looking to build, do NOT go with them. They have not compensated us for the damage and TIME spent remediating this mistake, and we will continue to pursue legal action so they are held accountable.
Pulte Homes Company Information
- Company Name:
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.