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Pulte Homes
Overall Satisfaction Rating
2.48/5
  • 5 stars
    12
  • 4 stars
    10
  • 3 stars
    11
  • 2 stars
    5
  • 1 stars
    48
Based on 86 ratings submitted in the last year
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    171 Pulte Homes Consumer Reviews and Complaints

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    Page 1 Reviews 1 - 30
    Rated with 1 star
    Verified Reviewer
    Original review: April 23, 2019

    We are totally disappointed with Pulte builder!!! Their logo said "that they stayed behind their buildings" but that is totally fake! We have 2 years old house and until now we were accepted all the small things around! But now the siding started falling and they refuse to fix it! I call other company for opinion and they told me that the siding was not installed correctly by builder and there was not the correct nail size also! The contractor manager guy didn't wished to give me contact of any responsible person and his manager even! People if I could I should give -10 stars of this builder!

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    Rated with 5 stars
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    Verified Reviewer
    Original review: April 20, 2019

    We built our 2nd home with Pulte in the reunion neighborhood and I wanna say this was the best process ever. We worked with Millie and Travis and they provided us with exceptional service. Travis always pays attention to detail and he is an intelligent, exceptional, honest and knowledgeable man. He always went above and beyond for me and my wife and we were always in the loop of what was happening. Millie made sure we had our designs right and recommended a lot things to us that we hadn't thought of. If I was to build a home again I wouldn't change a single thing and I would still do it with Pulte. We basically have the best house in our neighborhood and all our neighbors have great things to say about it. I know the comments are a little rough from other home owners but our experience was just the opposite of what everyone is saying which means the people with great reviews never post anything. Oh

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    Rated with 2 stars
    Verified Reviewer
    Original review: April 15, 2019

    We purchased our Pulte home in Arizona almost 2 years ago. Although we love the design of the house we are not happy with their sloppy work at all. The finish work is horrible we have had to fix so many things. They do an absolutely terrible job. The day we got our keys the house was a mess. Had not been cleaned at all and almost every cabinet door/drawer in our kitchen had to be replaced or fixed lots of scratches. The baseboard they do a terrible job on and the walls have many uneven areas where my husband has had to fix their sloppy job. We both said we love the design of the house but would never buy another Pulte house again due to all of this.

    7 people found this review helpful
    Rated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: April 9, 2019

    If you purchase a Pulte Home, be prepared to work as hard if not harder than Pulte employees to get the quality of home you anticipated. Attention to detail is lacking and quality is poor throughout our new home. Uneven floor tiles with sharp corners in the bathrooms. Sloppy paint throughout splattered on all of the carpets. Holes cut in sheetrock for outlets and light fixtures house is sloppy, half were cut uneven and too big and then poorly repaired. Loose handrails throughout were nailed to the walls. Trim, flooring and stair treads were cut short revealing gaps throughout our home.

    Many areas were outfitted with stock material that was not appropriate or did not fit properly. The stringers on the stairs did not fit properly and all of the gaps were filled with caulk. Floors are uneven and squeak throughout our home. When master bedroom dresser was placed up against the wall, there is a 3/4” space at the bottom of the dresser between the dresser and the wall. At the top of the dresser, there is approximately a 1 1/2” gap due to uneven flooring.

    In the kitchen, rust stains remained on the kitchen counter from cans with rusted bottoms being left during construction. A contractor was sent to remove the stains, he also removed the finish. When this was brought to the supervisors attention he stated he couldn’t see it, therefore it did not warrant any more attention. Two toilets as well as the master bathroom bathtub had rust stains that required a contractor to come and remove.

    The master bathroom tub also had a significant amount of scratches which made me question whether or not it was from a dent and ding sale along with the windows as four windows have scratched glass. The master bathroom tub will never be used by us as its condition is questionable. There was a rusted ring around the top of the tub as if it were left full of rusty water for a significant amount of time. Air conditioning units were placed on the roof of these units in despite of the contractors advice not to. The units are loud and vibrate throughout the home.

    We are pleased with the location of our home, the layout and most of the appliances and finishes. The downside is the quality of finishes and lack of detail by Pulte. Over the past six months we have placed a dozen or more tickets with Pulte in an attempt to have items repaired or addressed. I have sat home 4 days for repairs scheduled by Pulte where no one showed up. To date only half of the items on our list have been addressed. The most significant ones like a half inch gap at the top of the front door which allows heat and cool air to escape as well as pollen and insects to pass through have gone unaddressed. Gaps in mortar to exterior brickwork as well as cracked bricks have also gone unaddressed.

    Needless to say, the time an energy which we have spent over the past six months attempting to hold Pulte accountable for their poor workmanship has been exhausting. My advice is do extensive research on Pulte’s reputation prior to making your decision to buy or build. If you decide to purchase a Pulte home, build new and be prepared to visit the worksite frequently to detect inferior workmanship early and attempt to have resolved. If you wait until the end you are guaranteed to be overwhelmed and disappointed. In speaking with my neighbors the majority have voiced their concerns of similar issues. Some have experienced issues which have been considerably worse than ours.

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    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 6, 2019

    I bought my home 2 yrs ago. I have plumbing problems as we speak. I have no water. Cannot use bathroom. My pipes are full of mud and water, however the service manager Nicole does not care. The field manager Paxton does not answer your phone call. It took 1 yr for them to fix my upstairs window. Window was set in wrong and would not lock. If you want a new house please look somewhere else. Pulte Homes is garbage. They hire contractors that tell you how cheap they are so they cheat you. They use the cheapest material. Just know you will not get any service after the home is built. Plumbing is incorrect. Bad bad bad business.

    8 people found this review helpful
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    Rated with 1 star
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    Verified Reviewer
    Original review: April 4, 2019

    I bought a new home in July 2017 and despite the many, many, revisions to the original work Pulte would call someone out to fix it and I would chalk it up to "settling". UNTIL, a year later my new dryer went out and I noticed a ton of water collecting in the dryer vent duct. I finally made them come out and discovered that they never removed the screen from the venting out of the roof and lint was matted like paper mache. The HVAC guy told me this happens ALL THE TIME! What the flip... They could have killed me and my 3 small children. I'll NEVER recommend Pulte.

    13 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 3, 2019

    We recently bought a house from Pulte in Hopkinton of course with a lot of excitement, only to be disappointed to see the quality and the customer service. Once the house is sold, they don't even care. Any issues you run into, customer service folks respond, that I have to give it to them, however, issues are never fixed, instead they try to talk you into living with it. Warped kitchen cabinet doors were installed which was pointed out during our walkthrough! After 6 months of pestering them to fix, they finally did, and guess what, the 2 cabinet doors replaced don't even match the existing door's color and are refusing to do anything about it asking us to wait till the wood darkens which no owner in their right mind would agree.

    A defective piece was installed by Pulte, and now, as a customer we have to pay the price for the shoddy work! And another common response to issues when brought up is, “this is a common issue which other residents have brought up as well” so what are you doing to fix it Pulte? Evidently, they don't try to “help” customers, have not seen any efforts from them to fix the issue. Don't even get me started with other issues, it might take me pages! Extremely disappointed! Please think before buying a home with Pulte!

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    11 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 8, 2019

    I purchased a home at a Del Webb 55+ community in South Carolina. Del Webb was purchased by Pulte in 2001 so Pulte is now the builder. The entire experience was essentially a nightmare. Pulte will tell you whatever they think you want to hear in order to sell you a home. Del Webb homes are grossly overpriced, so they tell you you're paying for "a lifestyle". That's a crock. I paid over $200 per square foot for a house with the following issues - and this is just a partial list:

    1. 26 structural and code violations making the house unsuitable for the hurricane rating it was supposed to be built to. This includes non-attached strapping, missing gussets, missing braces, etc.
    2. Bowed interior and exterior walls.
    3. Inadequate insulation
    4. Plumbing leaks.
    5. Improper HVAC installation.
    6. Damaged cabinets.
    7. Damaged flooring.
    8. Uneven foundation (sloping floors).
    9. Damaged windows.
    10. Damaged drywall.
    11. Faulty appliances.
    12. Sloppy paint (and don't try to clean it. It comes off). I spent days cleaning paint off of floors, cabinets, glass, fixtures, tile, grout, etc.
    13. Faulty tile work - bathroom shower did not slope to drain. Wall tiles are crooked and uneven. Grout doesn't match.
    14. Shingles improperly fastened.
    15. Roof sheathing improperly fastened.
    16. Sloppy caulking.
    17. Crooked doors (interior and exterior).
    18. Nails protruding from siding.
    19. Siding cut wrong in several places.
    20. Stains on driveway, porch, and sidewalk from spills by sloppy contractors.

    OK, I think you get the picture. I recently hired a qualified home inspector to go through my house. The report I received was 104 pages long!!! I have been in the house for eight months and have submitted at least 40 service requests so far, and have sent them the inspector's report. Pulte has, in most cases, been attempting to correct the issues, but they have also fought me on some others. In some cases the "repairs" look worse than the original defect. I'm not sure that Pulte is worse than any other production builder, but given the prices of Del Webb homes (I paid $457,000 for a 2100 sq. ft. home), I expect better quality than what I received. Most of my neighbors feel the same way and some have had even more problems than I have. BEWARE!

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    27 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 4, 2019

    We booked a house. Pulte The Grove which is located at SPRING TX 77379. And we deposit our earnest money then after fews days we went to our lot. We got shocked. It's really close to railroad track, and salesman hide this. I asked before I booked the house. He said you can't hear the horn but when we been there we heard the horn. It was so loud. So we cancel the contract and Pulte. Refuse to back our earnest money. Please please check everything before you book the house. Otherwise you will surprise.

    20 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 3, 2019

    I bought 2 year old Pulte home. We had a big storm in OH last week. Shingles were so poorly attached and some came off and many of them have been moved. I was told that by roofer that work was not done well. It speaks of the quality of the work if roof shingles come off in less than three years. I contacted Pulte customer service and they said as it has been more than 2 years it is out of warranty and they cant do anything.

    15 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 28, 2019

    Our building experience with Pulte homes of MN was nothing short of a total nightmare. For an 800k house we would expect quality. Instead we were shifted through 3 construction managers, skipped meetings and incorrect selections just to name a few. Final walk thru 2 days before closing and there were HUNDREDS of tape mark ups from stained carpet, scratched cabinets, paint on floor/ceiling, warped marble in bathroom, hung a door backwards, drawers wouldn’t open, etc. The construction manager convinced us all wouldn’t be completed by closing, which at that point was less than 24 hours away.

    Surprisingly a lot of it was completed although a lot was still not. He promised us he would fulfill the work in the next few days and it wouldn’t be an issue since we weren’t moving in for another week anyway. Well needless to say, that didn’t happen. He won’t return our calls and neither will Pulte's service center. It’s 3 months following closing and we are no closer to getting the work completed. I would highly recommend looking at alternative builders. Especially at an $800k price point - you have better options!

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    15 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 18, 2019

    The townhouse was not yet built. No permits were taken yet they charged us $3000 to convert 3 bedrooms to 2 bedrooms on the 3rd floor. If anything we would be saving them money. Paid $10000 for lighting because all the bedrooms and the great hall did not have a single light - pitch dark. This is pretty basic and should be included in the base price for the house. All other fully built units got front elevation and pop out window box free whereas they made it an ‘option’ for us for $20000. Additionally we paid $20000 for ‘High Visibility End Unit Elevation 4’ but they said that we could only get the End Unit for that but no Elevation.

    They cheated us with tiles - the tiles were the cheapest and worst quality that you can get in the market and they were pushing it on us as an upgrade. In the end we paid $10000 for some cheap tiles. The labor is the same for basic and upgrades so I don’t understand cheating us like this. We were supposed to get wood flooring as standard for 1st and 2nd floor and just because we paid extra to add a bedroom in the 1st floor. They gave us the cheap carpet in the bedroom.

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    15 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Feb. 12, 2019

    My Realtor and I met with William ** the Sales Associate representing Pulte Homes in the River Crest sub-division in Tyrone, GA 30290, the evening of October 31st. What we thought was an agreed upon business transaction that evening has recently unraveled and turned into a "He said, They said misunderstanding/miscommunication"

    To add some context, my Realtor and I made it very clear and upfront to William that I'm working with a relocation company and HAVE to use the lender they provided me "Sirva Mortgage". Also, we made it clear that the home I'm selling in Michigan is currently under contract to be sold December 6th, in which I would want our agreement contingent upon the closing of my home. William said this is not a problem and he'll note it in the addendum, in which he did in fact include this and we are in agreement "all good in regards to this".

    My Realtor and I then asked about the $7.5k Pulte incentive towards the closing cost program, William said "Yes, this applies only if you use Pulte Mortgage for your lender." I pointed out to him "again" that I won't be able to take advantage of that incentive because I have to use the lender through my relocation package. He said "Well let me look into this as we may be able to work something out". He then made a call to his Boss to see what we can work out. He proceeded to step out of the office for ~ 5 minutes and came back into the office in which my Realtor and I were waiting.

    He said "I spoke with my Boss and it's not going to be a problem, we can do both things, 1) have the addendum state the close of this home is contingent upon the close of your Michigan home. 2) Pulte Mortgage and Sirva Mortgage will work together on ironing out the $7.5k incentive, in which you could use towards appliances, fans, light fixtures and HOA cost if you would like." My Realtor said, "That sounds great, but how is that going to work? We want to make sure we in fact will receive the incentive etc..." William said, "It won't be a problem, I'm making notes here in my system and also I will put it in the addendum and send that out to you later this evening (this part was not in the addendum that was distributed)."

    My next question was is the home price negotiable, in which he said NO! As they recently lowered the price of the home and this would hurt the other home comps in the sub-division. I was alright with that since I would be getting the $7.5k incentive towards appliances, HOA etc... Deal was in place, William proceeded to update the contract for our signatures. Again, I noticed on one of the pages regarding the $7.5k incentive, it said it was through using Pulte Mortgage. I asked AGAIN why does this say Pulte Mortgage as I will not be using them! He said, "No it's fine. We have to put it in the contract that way, we will get that straightened out between Pulte and Sirva as we get closer to closing on the house."

    Step ahead to Nov 9th and now William is saying there must have been a misunderstanding/miscommunication in regards to the $7.5k incentive and I have to use Pulte Mortgage! My Realtor and I are in shock after the 2.5+ hours we spent with William the evening of Oct 31st with both of us on NUMEROUS occasions stating I'm not using Pulte Mortgage, how is this going to work? During that evening, keep in mind, William was on his phone, texting, taking calls, worrying about trick or treat with his Fiancé etc... (Needless to say, some distractions were in place).

    Regardless, I still don't understand how he is now saying it was a misunderstanding? My accredited Realtor and I could not have made the point any more clear for him and we both questioned it multiple times throughout the business transaction. It's not like this is a mere $750 misunderstanding (if it was $750, I would be a little upset but definitely more palatable to handle), however that is not the case, this is now in fact a $7,500 issue.

    As we move forward and my Wife and I become the future homeowners of this home, we have and will have a VERY BITTER taste in our mouth of what has recently transpired. The salesperson William is now saying he wouldn't hesitate to cancel the deal if we don't want to pursue, due to the misunderstanding. He is not trying to apologize, not trying to amend the situation, nor offer anything for the misunderstanding. Instead he is getting defensive and turning the entire thing around on my Realtor and I. If you are in the Georgia area please be aware when you meet with this salesperson and make sure everything is written in your contract. Whatever the salesperson tells you make sure to let him write it down.

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    16 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 6, 2019

    I purchased my home in the Del Webb community at Sun City in Georgetown, TX at the end of May 2018. We really liked the Sun City Resort atmosphere and being close to retirement thought it the perfect location. We had issues with the new Pulte house before closing and we worked with Steve and Josh the project construction managers for the build of our home. Steve didn’t seem to care about correcting any issues and in fact made excuses for the poor construction standards used by Pulte/Del Webb. Josh was new and seemed like he wanted to help with issues, but was shut down by Steve the senior project manager on every issue.

    This is just a few of the issues that we had prior to closing. The holes for the outlet and switch boxes looked like they were made by a hammer rather than a drywall saw. The marble shower seat looked like it was cut out by someone using a saw for the first time. The ceiling in the kitchen had a patch over the kitchen island. The oil rubbed bronze hinges throughout the house were painted over with white trim paint. The rear door had chrome hinges rather than oil rubbed as required by the contract. The electric panel door would not stay closed. The fire door leading to the garage would not latch. We worked as best as we could with the 2 alleged project managers Steve and Josh and they assured us the issues we had found would be corrected by our next walk through day, what they called “celebration day”.

    On the next walkthrough they had not touched the patch on the ceiling in the kitchen and the hinges were still painted and the hinge on the back door still the wrong color. We were told by Steve they couldn’t get oil rubbed hinges for the exterior door and they had cleaners coming to remove the paint from the hinges as well as the hardwood floors which now had paint on them as well. We should have stopped the closing on the house at that point, but they had promised to get everything fixed by closing. After closing we started looking around and found rather than fixing things, they actually tried to hide the issues. The ceiling still looked like a giant patch in the kitchen ceiling, warranty sent someone out to fix it, but still it looks like a patch on a brand-new ceiling.

    The hinges were still covered with paint, we had to have them replaced under warranty. The hinge on the rear door was also traded out under warranty for the correct color. We found that to fix the large holes around each outlet and switch they had filled them with caulk and painted over the caulk and plate covers, we went through and removed each outlet and switch plate and cleaned them and I fixed the holes properly. Next, we found a screw coming out the front of the sink cabinet from the inside so that the sharp screw was facing out, again warranty had to send someone out to remove the kitchen sink in order to remove the screw. I had to replace the plumbing under the sink because they couldn’t seem to schedule anyone to come out to do the job.

    In total we have had warranty send out 28 repairmen to fix various issues throughout the home. We have also had 9 no shows from repairmen that were scheduled, but never bothered to show up or even call to say they couldn’t make it to the house. I would not buy a Pulte/Del Webb home at Sun City if I had it to do over again. The customer service, workmanship, and finished home product is not worth the money or the issues. There are plenty of other retirement communities in the area to choose from and who knows maybe their homes are worth owning.

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    19 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 1, 2019

    Pulte build 82 condominiums. All the end units kitchen sinks water freezes as soon the temperature drops. Every house has to leave the water running all night so it does not freeze. Pulte should have researched New Jersey weather before they started building the neighborhood.

    15 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 30, 2019

    This review is for salesperson - Dustin ** Pulte Homes. Dustin is one of the worst salesperson to deal with for any new home purchase with Pulte Homes. He is not at all helpful and all his commitments are baseless. Recently I purchased a new home in Star Key Ranch, Florida, Before closing, I was planning an international trip to which he agreed and made me sure that closing date will fall after trip. During my trip, I got an email from Pulte group that closing date cannot be pushed and it must be done immediately. I tried contacting Dustin over email/phone/text – No Answer. They made me travel 28 Hrs one way for Closing and Dustin never came forward about his commitments. He does not care for his customers and always rude and arrogant in his communication. PLS DO NOT TRUST THIS PERSON AND PLS TAKE EVERYTHING IN WRITING.

    18 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 27, 2019

    The problems with Del Webb started almost from the moment the home was built. The ceiling in our home in every room was painted horribly. The carpet in the master bedroom is splitting apart. The construction crew ruined our new hardwood floors and did a terrible job of trying to repair them. The kitchen cabinets are already pulling away from the ceiling. One of the kitchen cabinet doors had to be replaced because you could tell on one side a mallet or hammer was used to put it in place and the whole side was pitted. You could feel the damage on the side of the cabinet.

    The shower doors in the master bath were not put in place correctly. It took months to get someone in to repair them. The kitchen drawers which are supposed to be soft closing do not work properly and had to be repaired. Prior to signing our contract the countertop in the bathroom had to be replaced because they were scratched like someone used a knife on it. The gutters in the front of the home had to be replaced and correctly attached to post in front of the home. This should have been caught by the head contractor during the home inspection and was not.

    The cleaning people Pulte hired to clean this home prior to contract signing did a terrible job. All they did was shuffle the dirt around that the contractors left behind. The HOA here in Del Webb does not obey the covenants they established and they do not clear snow like they should. PLEASE DO NOT PURCHASE IN THE DEL WEBB COMMUNITY unless you want a poorly built home and an HOA that does not care about its residents yet asks for your money or else they will put a ding on your credit report.

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    17 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Jan. 25, 2019

    We bought a new home because I didn’t want to deal with incessant repairs on an older home. A new Pulte home is nothing but constant repairs due to poor quality and workmanship. Roof leaks, fractured trusses, missing shower membranes, horrible sheetrock walls, stormwater runoff issues, missing insulation, under-spec HVAC, settling doors, delaminating flooring, and that damnable HOA. Why hasn’t a class action lawsuit put this company in the boneyard?

    24 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 21, 2019

    We were so excited to build our first home. Then right off the bat Pulte submitted the wrong permits causing a two month delay. They only offered a measly $2,000 for the delay (less than one month's rent) on a nearly $500,000 home. They preferred we walk away so they could sell it for more. We unfortunately had our hearts set on everything we selected so we decided to stay. At our pre-drywall walkthrough they FOUGHT us on the outlets and rough ins we selected telling us they wouldn’t fix mistakes and that we would have to cut through our walls for rough ins we were paying them to install. Then told us two months before closing all our interior selections were discontinued.

    We were told that we could make no changes because they ordered all the material the day we made selections. If this was true where did our interior selections go? We were only offered one day to make a new choice by looking at online pictures with no chance to even go to a studio to re-select options unless we took time off of work to do it, which we were unable to do with no notice. Absolutely awful company. I recommend never building a home with them. They are scam artists and should all be put in jail. STAY AWAY! Find a legitimate builder if you want a home.

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    27 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 18, 2019

    They are great until you sign on the dotted line. I had a few warranty issues that I have been trying to get fixed. This process has been going on for about 3 months. Now I Can't get a hold of anybody and no one will return my calls. There seems to be a lot of turnover and confusion.

    23 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 15, 2019

    Customer Care is nonexistent! If you cannot be nearby throughout the building process, do not buy here! The construction issues will come back to haunt you and will not be taken care of after closing. You will receive promises, but we have learned the hard way everything needs to be written down and have whoever is giving you that information sign it. Windows were not put in, painting is sloppy at best, landscaping completed in the middle of winter and half the lawn needed replacing, poor quality garbage disposal, lack of communication with your schedule IF contractors are arranged to complete work, carpeting continues to gap from wall after being "fixed", cracks in the wall when windows were put in, sagging roof, to name a few issues.

    26 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 14, 2019

    We recently did a new construction with Pulte and had problems from the beginning, however they take a huge deposit (30K) and will not give it back after 10 days. Once they have you they use the size of the company to push you around into decisions you would not agree to in other situations. On top of that they deliver extremely poor quality, I have no straight walls in my house, my floor is undulating and my brick looks like it has a disease. The arrogant Pulte rep even had the arrogance to tell me, "the C squad builds the home, the B squad fixes the mistakes and the A squad fixes the B squad's mistakes". Who wants the C squad to build the structure of your home?

    28 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 8, 2019

    When I first purchased a Pulte home, admittedly I was young and should have investigated more into this company. Had I seen these reviews on this site before signing my contract, I would have immediately looked elsewhere. What everyone is saying on this site follows in line with my complaints. The house is essentially falling apart, and although there is a 10-year building warranty, Pulte refuses to follow it and they claim everything is out of warranty so any repairs needing to be done will have to be out of pocket. Pulte is nothing but a large group of scammers who will lie to you, take your money, run away, and not think twice about it. They are the most useless group of individuals that I have ever had the displeasure of working with, and unfortunately I will have to get a lawyer involved in this situation.

    Pulte is far more style over substance; they will sell you a home that is pleasing to the eye, but beware-you can even make a pile of garbage look great if you throw a nice tablecloth over it-and that's basically what these homes are, piles of garbage. If you have no problem with poor construction, cheap materials, cheap labor, unanswered questions, scams, dealing with incompetence, and just generally unfair practices, then Pulte is the way to go. However, if you enjoy your sanity and would like to live in a quality home of substance, I advise you to look anywhere else other than Pulte. A child's dollhouse would probably hold up better than these places. I am happy that I have already guided several people away from Pulte who were considering buying homes in my neighborhood. I wish I had the same warning before purchasing this house that seems like it was built by a few 12-year olds. Let Pulte keep the house and you may keep your sanity.

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    29 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 3, 2019

    I had hidden receptacles, hidden wall switches behind drywall, reverse polarity on receptacles. A rebar driven through the p trap in the shower. Trap would not hold water, so I was getting sewer gas in the house. Horrible paint job. Looks like they ran the roller over the dirty floor then up the wall. All the door hinges were covered in paint. Cheap kitchen cabinets. Bad tile job. Must have used a $2 level. Out of level by 1/2 " in four feet. Had a storm come through while the house was drywalled... They left the windows open...soaking the inside of the house. Now I am fighting mold problems. The foremen probably never leave the trailer. Too much work to get their fat...off the chair. Buyer beware!

    30 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 18, 2018

    We purchased a Pulte home 7 years ago. Recently we had a severe leak behind the master bath shower. Clear evidence that a drywall screw had penetrated the hot water line but took a while to rust away allowing a leak to develop. Granted the warranty for such poor workmanship had expired but Pulte didn’t feel at all obligated to assist when this was clearly not a wear and tear issue and certainly not an owner abuse or misuse situation but an embarrassing mistake on their part. Too bad, we were just looking at upgrading to a larger home but Pulte will no longer be on our list of new home builders to consider.

    28 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Dec. 15, 2018

    I first met Pulte in Arizona. Eric ** was the agent on site. Dealing with Eric was a wonderful experience - He addressed every question I had with clear honest answers - I verified the answers independently. He, Eric, spent a great deal of time with me - both in showing me the houses and afterward over the weeks I was searching other properties. Pulte Quality and Eric are the reasons I picked Pulte as my future home builder - I bought a Starwood Model.

    Next was Pulte Mortgage - Fredrick, I won't put Fredrick's last name here as he is not in the public eye, sufficed to say he is a little brother - he will understand this comment. Fredrick's calmness, clarity, knowledge, and honesty were very impressive. He was the poor individual who had to walk me thru the mortgage process - not that Pulte made this difficult, it is just I am very very geeky - Being a computer/IT tech - I sit in front of my PC looking up everything and thus generating many more questions. Fredrick in a very professional and calm knowledgeable fashion helped me thru all my questions and with the gathering of the documentation I needed.

    Now we get to Leslie ** the Design Center expert - who did something to somebody - to get stuck with me. Leslie walked me and my real estate Agent (Johannes **- Caldwell Banker), through the entire process - offering many options and informed commentary as to choices and how they would work or not work together. Being a geek as I stated - had this been left to me alone - well I still wear a pocket protector with a suit and tie carrying many pens and pencils in that pocket - need I say more.

    Now I have been passed on to poor Cassie - Pulte mortgage - Cassie must be an angel assigned to earth to protect animals and really needed Geeks. Cassie has to check and recheck everything - get every extra document or answer that Underwriting needs. She does not insist that I get it. She asks if she can contact whoever and obtain it where possible. If she can't for some reason do that she helps me step by step to successfully obtain the document or answer needed.

    Now let's talk Pulte Homeowners Insurance, not only are they rated well but the service is just as superb as the rest of Pulte's services. They not only got me Homeowners Insurance for about $400.00 less than my current agent could apples to apples but got my car insurance for $280.00 less every 6 months than my current agent could, again apples to apples comparison.

    So how do I rate Pulte 10 out of 10 in every category I have had to deal with them in. If you are looking for a home new or used contact Pulte - In my opinion and experience, you won't be sorry. OH and yes I read many reviews of Pulte - some good and some bad - But in my case I experienced none of the bad described. Not a single negative experience. The Pulte staff I don't think can say I was so well organized or as professional and as much of a pleasure to deal with as I found them to be. Go Pulte - and thank you for a wonderful house buying experience.

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    6 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Dec. 14, 2018

    While I've been generally happy with my home, the defects have been annoying and Pulte post sales support is virtually nonexistent. They offer post sales in 2 ways. 1) The site foreman may offer to address issues if the team is still in site once you move in (often there is still work being done on the site when you move in). The site foreman emphasizes the survey you fill out upon taking your keys. But once you give a positive survey response they seem to disappear. 2) Pulte customer service may or may not be useful. They will funnel you to their contractors who manage repair appointments. This has been a terrible experience where I’ve waited 6 - 8 months for basic things like paint touch up, tile repair and floor repair. I’ve had 2 no shows on booked appointments, and no follow up is their default action based on my experience. So if you don’t mind terrible post sales support, Pulte is OK.

    22 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 6, 2018

    I bought my first Pulte home 15 years ago and it was awesome. The quality was exceptional. I recently bought my second Pulte home and it is turkey regrettable. The quality is horrendous. The gnoses to build with 3/4 inch drywall, now it is 1/2 inch. Paper thin. It has been four months this and I can’t get one thing fixed on this house. They used to use the beat windows on the market. These windows are the cheapest they make. They used to use the best top rated cabinets, now, the worst quality ever. Very very sad that they ruined a good thing. Can’t wait to get rid of this piece of trash.

    34 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Nov. 29, 2018

    We are really upset to see that a construction error Pulte's crew made 10 years ago just got exposed and caused major water leak in our kitchen and basement. It was completely avoidable if the code was followed and inspection was done properly. And clearly it was a construction defect! We are not talking about normal wear and tear problems. The whole family have unknowingly lived in an mold environment for extended period of time till now! And all we got from the local office is to contact reputable contractors and our insurance as the house warranty expired! Is this how Pulte stands for their customers? How is this ANY different than automobile's manufacturing defects that are honored even after manufacture warranty?

    35 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Nov. 16, 2018

    I bought my home three years ago from John Wieland, which is now owned by Pulte. I recently had my routine septic tank maintenance. It is a new septic tank only 3 yrs old. The technicians told me the drain file pipe was never glued and it was about to come apart. Luckily, they caught in time. (I verified this by actually looking myself.) I paid the cost out of my pocket for the pipe to be fixed.

    I then went to the warranty dept for Pulte to get this rectified. Pulte answered that because I did not give them a chance to investigate the issue, they would not reimburse me. I told them this was a septic issue, and while I might wait two weeks for a light fixture or a leaky sink. I do not want to take any chance with a septic tank for obvious reasons. They brushed me aside afterwards with an excuse about warranty coverage. My house is only three years old. In the words of Trump, Pulte should be embarrassed and ashamed. It is a terrible company and terrible to the customers!

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    26 people found this review helpful
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    Pulte Homes Company Information

    Company Name:
    Pulte
    Website:
    www.pulte.com
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