Pulte Homes

My Realtor and I met with William ** the Sales Associate representing Pulte Homes in the River Crest sub-division in Tyrone, GA 30290, the evening of October 31st. What we thought was an agreed upon business transaction that evening has recently unraveled and turned into a "He said, They said misunderstanding/miscommunication"

I purchased my home in the Del Webb community at Sun City in Georgetown, TX at the end of May 2018. We really liked the Sun City Resort atmosphere and being close to retirement thought it the perfect location. We had issues with the new Pulte house before closing and we worked with Steve and Josh the project construction managers for the build of our home. Steve didn’t seem to care about correcting any issues and in fact made excuses for the poor construction standards used by Pulte/Del Webb. Josh was new and seemed like he wanted to help with issues, but was shut down by Steve the senior project manager on every issue.

Pulte build 82 condominiums. All the end units kitchen sinks water freezes as soon the temperature drops. Every house has to leave the water running all night so it does not freeze. Pulte should have researched New Jersey weather before they started building the neighborhood.

This review is for salesperson - Dustin ** Pulte Homes. Dustin is one of the worst salesperson to deal with for any new home purchase with Pulte Homes. He is not at all helpful and all his commitments are baseless. Recently I purchased a new home in Star Key Ranch, Florida, Before closing, I was planning an international trip to which he agreed and made me sure that closing date will fall after trip. During my trip, I got an email from Pulte group that closing date cannot be pushed and it must be done immediately. I tried contacting Dustin over email/phone/text – No Answer. They made me travel 28 Hrs one way for Closing and Dustin never came forward about his commitments. He does not care for his customers and always rude and arrogant in his communication. PLS DO NOT TRUST THIS PERSON AND PLS TAKE EVERYTHING IN WRITING.

The problems with Del Webb started almost from the moment the home was built. The ceiling in our home in every room was painted horribly. The carpet in the master bedroom is splitting apart. The construction crew ruined our new hardwood floors and did a terrible job of trying to repair them. The kitchen cabinets are already pulling away from the ceiling. One of the kitchen cabinet doors had to be replaced because you could tell on one side a mallet or hammer was used to put it in place and the whole side was pitted. You could feel the damage on the side of the cabinet.

We bought a new home because I didn’t want to deal with incessant repairs on an older home. A new Pulte home is nothing but constant repairs due to poor quality and workmanship. Roof leaks, fractured trusses, missing shower membranes, horrible sheetrock walls, stormwater runoff issues, missing insulation, under-spec HVAC, settling doors, delaminating flooring, and that damnable HOA. Why hasn’t a class action lawsuit put this company in the boneyard?

We were so excited to build our first home. Then right off the bat Pulte submitted the wrong permits causing a two month delay. They only offered a measly $2,000 for the delay (less than one month's rent) on a nearly $500,000 home. They preferred we walk away so they could sell it for more. We unfortunately had our hearts set on everything we selected so we decided to stay. At our pre-drywall walkthrough they FOUGHT us on the outlets and rough ins we selected telling us they wouldn’t fix mistakes and that we would have to cut through our walls for rough ins we were paying them to install. Then told us two months before closing all our interior selections were discontinued.

They are great until you sign on the dotted line. I had a few warranty issues that I have been trying to get fixed. This process has been going on for about 3 months. Now I Can't get a hold of anybody and no one will return my calls. There seems to be a lot of turnover and confusion.

Customer Care is nonexistent! If you cannot be nearby throughout the building process, do not buy here! The construction issues will come back to haunt you and will not be taken care of after closing. You will receive promises, but we have learned the hard way everything needs to be written down and have whoever is giving you that information sign it. Windows were not put in, painting is sloppy at best, landscaping completed in the middle of winter and half the lawn needed replacing, poor quality garbage disposal, lack of communication with your schedule IF contractors are arranged to complete work, carpeting continues to gap from wall after being "fixed", cracks in the wall when windows were put in, sagging roof, to name a few issues.

We recently did a new construction with Pulte and had problems from the beginning, however they take a huge deposit (30K) and will not give it back after 10 days. Once they have you they use the size of the company to push you around into decisions you would not agree to in other situations. On top of that they deliver extremely poor quality, I have no straight walls in my house, my floor is undulating and my brick looks like it has a disease. The arrogant Pulte rep even had the arrogance to tell me, "the C squad builds the home, the B squad fixes the mistakes and the A squad fixes the B squad's mistakes". Who wants the C squad to build the structure of your home?

When I first purchased a Pulte home, admittedly I was young and should have investigated more into this company. Had I seen these reviews on this site before signing my contract, I would have immediately looked elsewhere. What everyone is saying on this site follows in line with my complaints. The house is essentially falling apart, and although there is a 10-year building warranty, Pulte refuses to follow it and they claim everything is out of warranty so any repairs needing to be done will have to be out of pocket. Pulte is nothing but a large group of scammers who will lie to you, take your money, run away, and not think twice about it. They are the most useless group of individuals that I have ever had the displeasure of working with, and unfortunately I will have to get a lawyer involved in this situation.

I had hidden receptacles, hidden wall switches behind drywall, reverse polarity on receptacles. A rebar driven through the p trap in the shower. Trap would not hold water, so I was getting sewer gas in the house. Horrible paint job. Looks like they ran the roller over the dirty floor then up the wall. All the door hinges were covered in paint. Cheap kitchen cabinets. Bad tile job. Must have used a $2 level. Out of level by 1/2 " in four feet. Had a storm come through while the house was drywalled... They left the windows open...soaking the inside of the house. Now I am fighting mold problems. The foremen probably never leave the trailer. Too much work to get their fat...off the chair. Buyer beware!

We purchased a Pulte home 7 years ago. Recently we had a severe leak behind the master bath shower. Clear evidence that a drywall screw had penetrated the hot water line but took a while to rust away allowing a leak to develop. Granted the warranty for such poor workmanship had expired but Pulte didn’t feel at all obligated to assist when this was clearly not a wear and tear issue and certainly not an owner abuse or misuse situation but an embarrassing mistake on their part. Too bad, we were just looking at upgrading to a larger home but Pulte will no longer be on our list of new home builders to consider.

I first met Pulte in Arizona. Eric ** was the agent on site. Dealing with Eric was a wonderful experience - He addressed every question I had with clear honest answers - I verified the answers independently. He, Eric, spent a great deal of time with me - both in showing me the houses and afterward over the weeks I was searching other properties. Pulte Quality and Eric are the reasons I picked Pulte as my future home builder - I bought a Starwood Model.

While I've been generally happy with my home, the defects have been annoying and Pulte post sales support is virtually nonexistent. They offer post sales in 2 ways. 1) The site foreman may offer to address issues if the team is still in site once you move in (often there is still work being done on the site when you move in). The site foreman emphasizes the survey you fill out upon taking your keys. But once you give a positive survey response they seem to disappear. 2) Pulte customer service may or may not be useful. They will funnel you to their contractors who manage repair appointments. This has been a terrible experience where I’ve waited 6 - 8 months for basic things like paint touch up, tile repair and floor repair. I’ve had 2 no shows on booked appointments, and no follow up is their default action based on my experience. So if you don’t mind terrible post sales support, Pulte is OK.

I bought my first Pulte home 15 years ago and it was awesome. The quality was exceptional. I recently bought my second Pulte home and it is turkey regrettable. The quality is horrendous. The gnoses to build with 3/4 inch drywall, now it is 1/2 inch. Paper thin. It has been four months this and I can’t get one thing fixed on this house. They used to use the beat windows on the market. These windows are the cheapest they make. They used to use the best top rated cabinets, now, the worst quality ever. Very very sad that they ruined a good thing. Can’t wait to get rid of this piece of trash.

We are really upset to see that a construction error Pulte's crew made 10 years ago just got exposed and caused major water leak in our kitchen and basement. It was completely avoidable if the code was followed and inspection was done properly. And clearly it was a construction defect! We are not talking about normal wear and tear problems. The whole family have unknowingly lived in an mold environment for extended period of time till now! And all we got from the local office is to contact reputable contractors and our insurance as the house warranty expired! Is this how Pulte stands for their customers? How is this ANY different than automobile's manufacturing defects that are honored even after manufacture warranty?

I bought my home three years ago from John Wieland, which is now owned by Pulte. I recently had my routine septic tank maintenance. It is a new septic tank only 3 yrs old. The technicians told me the drain file pipe was never glued and it was about to come apart. Luckily, they caught in time. (I verified this by actually looking myself.) I paid the cost out of my pocket for the pipe to be fixed.

In closing on our home many things were left not fixed. We were told to close and Pulte would take care in getting repairs completed immediately. Over 4 months later we still are waiting. What a scam!!

If you want to overpay for a home with issues front to back this is the place to do it. Purchased a home in Las Soleras in Santa Fe NM. We have had nothing but issues with it since they hastily pushed us into the home. Stucco cracking wall to wall, foundation cracking, roof leaking, mold inside home, windows and doors of the cheapest most leaking, not closing design possible. Electrical issues taped and hid, mold issues attempted the same. My home has a moldy hole in it as we speak in my kitchen. I feel we have been taken advantage of by overpaying for our home and having Pulte use the cheapest labor possible. I have only had one sublet come into my home with a proper sign on their vehicle. And there have been lots of people in my home putting band aides throughout.

When I read the reviews as a national builder there are supposed to be some negative reviews, but it is not about one frustrated homeowner with some issue, but it is the whole operation model of Pulte is flawed. As any builder Pulte employ different trades (companies) to do the work, there is nothing wrong with it. No builder can do all the things by his own, but they take the ownership. But Pulte won't, once you finish closing the house they will take your money and start telling you to deal with the trades directly which is so frustrating, which trade will take it seriously when you didn't employ them to support you for issues. So you can't do anything but find a builder who can take sole responsibility and not tell you to talk to multiple trades for issues.

Our roof leaked the first week we moved in. They said the guy who did our shingles didn’t do it right. All the houses he did have issues with their roof. At that time they did something and we didn’t have heavy rain until now. It's leaking again. Now they are saying we don’t have enough gutters. And since it’s been over a year they won’t fix it. They are saying that our houses can’t handle this type of rain. I didn’t realize the house I built was a playhouse. Roof is just one issue. I could write a book about this builder and their customer service. So if you haven’t closed on a Pulte home... DON’T DO. IT IS THE BIGGEST MISTAKE IN YOUR LIFETIME...

If I knew that only the quality of work done by the subcontractors in the model homes was stellar I would not have built a home with them. The painters, carpet layers, tilers, trim crew, drywall crew, landscaping crew and on and on were a disgrace. I have opened a million tickets but am so aggravated at the sheer carelessness of the subs just cranking out these homes.

Pulte Homes deceived all of Vista Bella neighborhood by not disclosing their plans to build a commercial building adjacent to the entrance of our community. They misrepresented us and told the buyer that we approve of plans to build in our neighborhood. This will cause a traffic nightmare and destroy a greenbelt that many houses live near. Instead they will now have a parking lot as their view.

Purchased a "high-end" home less than 18 months ago. Purchase price was in top 1% of their homes in IN. A gift to my family after enduring 2 bouts of cancer and finally reaching cure. We have had over 100 warranty claims including 3 code violations for insulation missing or not meeting state specifications. Each step of the process has been difficult. Poorly trained sales people, inexperienced or poor quality subcontractors, over-extended field supervisors. Fireplace not properly installed/insulated. Spent most of the winter with interior temps ~40 degrees F in family room. Master shower has had to he rebuilt 3 times.

We moved into our Pulte townhome about 5 months ago. We have had many warranty claim issues including clogged water line from washer which caused a flood, broken pantry closet door, glue on kitchen countertop, scratched floors, squeaky floors, and a front door lock that was not keyed correctly among other things. Most of these issues have been taken care of. The one that makes me the most angry is the gutter system on the home. It overflows when it rains and Pulte will not do anything about it. Their answer was that this was the design and that was that. No correction would be made. I argued that this was an issue that a homeowner could not know about until we lived there awhile. The response was the same. If you consider buying any type of Pulte built dwelling, have a thorough inspection. Also if you are building the home, watch them closely from ground up!

We own a 22-month old Pinnacle w/Loft in Sarasota. Two months ago the Loft mechanical room had mold in the ceiling and condensation from the duct. Also, it smelled of mildew. We did not contact Pulte because of other unresolved quality issues including defective driveway pavers and scratched impact glass. What we found is a mold infested Loft HVAC unit and improperly installed ductwork which led to moisture and humidity. When Pulte was notified, their legal reply stated mold is not warrantied. In addition, they stated since an outside contractor was used to review the improperly installed work (meaning we were to bring back the company that somehow passed shoddy work through Pulte inspection), the HVAC unit warranty became invalid.

Per our conversation on August 24, 2018, about the wiring in my new home, you stated, “Pulte would take full responsibility for any mistakes made.” In addition, you committed to investigating point by point the steps are taken, pursuant to my contract, regarding no offer for low voltage service, etc. After speaking with several other homeowners, who started their building process during the same period as I did, I realized that I had not been provided the same service opportunity given them to address major concerns with Phoenix, a contracted consulting service. During the select option building phase, Kallia offered me only the wiring option for a speaker and intercom system. She never advised me to meet with a professional company, like Phoenix, to discuss wiring issues during the appropriate building phase.

Recently bought a four year old Pulte home in Fort Worth, TX. In just over a month, have plumbing problems and currently have no air conditioning. Found out from neighbors they install such low grade parts, that they fail almost immediately. The entire neighborhood has failing air conditioners...costs of $2K to fix. Stay away from this predatory company. Lawsuits are pending against them from just this neighborhood.

I bought a new home built by Pulte 4 years ago, and I made yearly inspect and found out that's an exterior caulking joint separation on the upper siding near the roof. First year, garage surface concrete was cracked and porch in my backyard was cracked but Pulte told us that cracks weren't big enough for them to repair. However, exterior caulking joint separation is a concerned. I'm not recommending this builder. Please avoid.