Pulte Homes

We are totally disappointed with Pulte builder!!! Their logo said "that they stayed behind their buildings" but that is totally fake! We have 2 years old house and until now we were accepted all the small things around! But now the siding started falling and they refuse to fix it! I call other company for opinion and they told me that the siding was not installed correctly by builder and there was not the correct nail size also! The contractor manager guy didn't wished to give me contact of any responsible person and his manager even! People if I could I should give -10 stars of this builder!

We built our 2nd home with Pulte in the reunion neighborhood and I wanna say this was the best process ever. We worked with Millie and Travis and they provided us with exceptional service. Travis always pays attention to detail and he is an intelligent, exceptional, honest and knowledgeable man. He always went above and beyond for me and my wife and we were always in the loop of what was happening. Millie made sure we had our designs right and recommended a lot things to us that we hadn't thought of. If I was to build a home again I wouldn't change a single thing and I would still do it with Pulte. We basically have the best house in our neighborhood and all our neighbors have great things to say about it. I know the comments are a little rough from other home owners but our experience was just the opposite of what everyone is saying which means the people with great reviews never post anything. Oh

We purchased our Pulte home in Arizona almost 2 years ago. Although we love the design of the house we are not happy with their sloppy work at all. The finish work is horrible we have had to fix so many things. They do an absolutely terrible job. The day we got our keys the house was a mess. Had not been cleaned at all and almost every cabinet door/drawer in our kitchen had to be replaced or fixed lots of scratches. The baseboard they do a terrible job on and the walls have many uneven areas where my husband has had to fix their sloppy job. We both said we love the design of the house but would never buy another Pulte house again due to all of this.

If you purchase a Pulte Home, be prepared to work as hard if not harder than Pulte employees to get the quality of home you anticipated. Attention to detail is lacking and quality is poor throughout our new home. Uneven floor tiles with sharp corners in the bathrooms. Sloppy paint throughout splattered on all of the carpets. Holes cut in sheetrock for outlets and light fixtures house is sloppy, half were cut uneven and too big and then poorly repaired. Loose handrails throughout were nailed to the walls. Trim, flooring and stair treads were cut short revealing gaps throughout our home.

I bought my home 2 yrs ago. I have plumbing problems as we speak. I have no water. Cannot use bathroom. My pipes are full of mud and water, however the service manager Nicole does not care. The field manager Paxton does not answer your phone call. It took 1 yr for them to fix my upstairs window. Window was set in wrong and would not lock. If you want a new house please look somewhere else. Pulte Homes is garbage. They hire contractors that tell you how cheap they are so they cheat you. They use the cheapest material. Just know you will not get any service after the home is built. Plumbing is incorrect. Bad bad bad business.

I bought a new home in July 2017 and despite the many, many, revisions to the original work Pulte would call someone out to fix it and I would chalk it up to "settling". UNTIL, a year later my new dryer went out and I noticed a ton of water collecting in the dryer vent duct. I finally made them come out and discovered that they never removed the screen from the venting out of the roof and lint was matted like paper mache. The HVAC guy told me this happens ALL THE TIME! What the flip... They could have killed me and my 3 small children. I'll NEVER recommend Pulte.

We recently bought a house from Pulte in Hopkinton of course with a lot of excitement, only to be disappointed to see the quality and the customer service. Once the house is sold, they don't even care. Any issues you run into, customer service folks respond, that I have to give it to them, however, issues are never fixed, instead they try to talk you into living with it. Warped kitchen cabinet doors were installed which was pointed out during our walkthrough! After 6 months of pestering them to fix, they finally did, and guess what, the 2 cabinet doors replaced don't even match the existing door's color and are refusing to do anything about it asking us to wait till the wood darkens which no owner in their right mind would agree.

I purchased a home at a Del Webb 55+ community in South Carolina. Del Webb was purchased by Pulte in 2001 so Pulte is now the builder. The entire experience was essentially a nightmare. Pulte will tell you whatever they think you want to hear in order to sell you a home. Del Webb homes are grossly overpriced, so they tell you you're paying for "a lifestyle". That's a crock. I paid over $200 per square foot for a house with the following issues - and this is just a partial list:

We booked a house. Pulte The Grove which is located at SPRING TX 77379. And we deposit our earnest money then after fews days we went to our lot. We got shocked. It's really close to railroad track, and salesman hide this. I asked before I booked the house. He said you can't hear the horn but when we been there we heard the horn. It was so loud. So we cancel the contract and Pulte. Refuse to back our earnest money. Please please check everything before you book the house. Otherwise you will surprise.

I bought 2 year old Pulte home. We had a big storm in OH last week. Shingles were so poorly attached and some came off and many of them have been moved. I was told that by roofer that work was not done well. It speaks of the quality of the work if roof shingles come off in less than three years. I contacted Pulte customer service and they said as it has been more than 2 years it is out of warranty and they cant do anything.

Our building experience with Pulte homes of MN was nothing short of a total nightmare. For an 800k house we would expect quality. Instead we were shifted through 3 construction managers, skipped meetings and incorrect selections just to name a few. Final walk thru 2 days before closing and there were HUNDREDS of tape mark ups from stained carpet, scratched cabinets, paint on floor/ceiling, warped marble in bathroom, hung a door backwards, drawers wouldn’t open, etc. The construction manager convinced us all wouldn’t be completed by closing, which at that point was less than 24 hours away.

The townhouse was not yet built. No permits were taken yet they charged us $3000 to convert 3 bedrooms to 2 bedrooms on the 3rd floor. If anything we would be saving them money. Paid $10000 for lighting because all the bedrooms and the great hall did not have a single light - pitch dark. This is pretty basic and should be included in the base price for the house. All other fully built units got front elevation and pop out window box free whereas they made it an ‘option’ for us for $20000. Additionally we paid $20000 for ‘High Visibility End Unit Elevation 4’ but they said that we could only get the End Unit for that but no Elevation.

My Realtor and I met with William ** the Sales Associate representing Pulte Homes in the River Crest sub-division in Tyrone, GA 30290, the evening of October 31st. What we thought was an agreed upon business transaction that evening has recently unraveled and turned into a "He said, They said misunderstanding/miscommunication"

I purchased my home in the Del Webb community at Sun City in Georgetown, TX at the end of May 2018. We really liked the Sun City Resort atmosphere and being close to retirement thought it the perfect location. We had issues with the new Pulte house before closing and we worked with Steve and Josh the project construction managers for the build of our home. Steve didn’t seem to care about correcting any issues and in fact made excuses for the poor construction standards used by Pulte/Del Webb. Josh was new and seemed like he wanted to help with issues, but was shut down by Steve the senior project manager on every issue.

Pulte build 82 condominiums. All the end units kitchen sinks water freezes as soon the temperature drops. Every house has to leave the water running all night so it does not freeze. Pulte should have researched New Jersey weather before they started building the neighborhood.

This review is for salesperson - Dustin ** Pulte Homes. Dustin is one of the worst salesperson to deal with for any new home purchase with Pulte Homes. He is not at all helpful and all his commitments are baseless. Recently I purchased a new home in Star Key Ranch, Florida, Before closing, I was planning an international trip to which he agreed and made me sure that closing date will fall after trip. During my trip, I got an email from Pulte group that closing date cannot be pushed and it must be done immediately. I tried contacting Dustin over email/phone/text – No Answer. They made me travel 28 Hrs one way for Closing and Dustin never came forward about his commitments. He does not care for his customers and always rude and arrogant in his communication. PLS DO NOT TRUST THIS PERSON AND PLS TAKE EVERYTHING IN WRITING.

The problems with Del Webb started almost from the moment the home was built. The ceiling in our home in every room was painted horribly. The carpet in the master bedroom is splitting apart. The construction crew ruined our new hardwood floors and did a terrible job of trying to repair them. The kitchen cabinets are already pulling away from the ceiling. One of the kitchen cabinet doors had to be replaced because you could tell on one side a mallet or hammer was used to put it in place and the whole side was pitted. You could feel the damage on the side of the cabinet.

We bought a new home because I didn’t want to deal with incessant repairs on an older home. A new Pulte home is nothing but constant repairs due to poor quality and workmanship. Roof leaks, fractured trusses, missing shower membranes, horrible sheetrock walls, stormwater runoff issues, missing insulation, under-spec HVAC, settling doors, delaminating flooring, and that damnable HOA. Why hasn’t a class action lawsuit put this company in the boneyard?

We were so excited to build our first home. Then right off the bat Pulte submitted the wrong permits causing a two month delay. They only offered a measly $2,000 for the delay (less than one month's rent) on a nearly $500,000 home. They preferred we walk away so they could sell it for more. We unfortunately had our hearts set on everything we selected so we decided to stay. At our pre-drywall walkthrough they FOUGHT us on the outlets and rough ins we selected telling us they wouldn’t fix mistakes and that we would have to cut through our walls for rough ins we were paying them to install. Then told us two months before closing all our interior selections were discontinued.

They are great until you sign on the dotted line. I had a few warranty issues that I have been trying to get fixed. This process has been going on for about 3 months. Now I Can't get a hold of anybody and no one will return my calls. There seems to be a lot of turnover and confusion.

Customer Care is nonexistent! If you cannot be nearby throughout the building process, do not buy here! The construction issues will come back to haunt you and will not be taken care of after closing. You will receive promises, but we have learned the hard way everything needs to be written down and have whoever is giving you that information sign it. Windows were not put in, painting is sloppy at best, landscaping completed in the middle of winter and half the lawn needed replacing, poor quality garbage disposal, lack of communication with your schedule IF contractors are arranged to complete work, carpeting continues to gap from wall after being "fixed", cracks in the wall when windows were put in, sagging roof, to name a few issues.

We recently did a new construction with Pulte and had problems from the beginning, however they take a huge deposit (30K) and will not give it back after 10 days. Once they have you they use the size of the company to push you around into decisions you would not agree to in other situations. On top of that they deliver extremely poor quality, I have no straight walls in my house, my floor is undulating and my brick looks like it has a disease. The arrogant Pulte rep even had the arrogance to tell me, "the C squad builds the home, the B squad fixes the mistakes and the A squad fixes the B squad's mistakes". Who wants the C squad to build the structure of your home?

When I first purchased a Pulte home, admittedly I was young and should have investigated more into this company. Had I seen these reviews on this site before signing my contract, I would have immediately looked elsewhere. What everyone is saying on this site follows in line with my complaints. The house is essentially falling apart, and although there is a 10-year building warranty, Pulte refuses to follow it and they claim everything is out of warranty so any repairs needing to be done will have to be out of pocket. Pulte is nothing but a large group of scammers who will lie to you, take your money, run away, and not think twice about it. They are the most useless group of individuals that I have ever had the displeasure of working with, and unfortunately I will have to get a lawyer involved in this situation.

I had hidden receptacles, hidden wall switches behind drywall, reverse polarity on receptacles. A rebar driven through the p trap in the shower. Trap would not hold water, so I was getting sewer gas in the house. Horrible paint job. Looks like they ran the roller over the dirty floor then up the wall. All the door hinges were covered in paint. Cheap kitchen cabinets. Bad tile job. Must have used a $2 level. Out of level by 1/2 " in four feet. Had a storm come through while the house was drywalled... They left the windows open...soaking the inside of the house. Now I am fighting mold problems. The foremen probably never leave the trailer. Too much work to get their fat...off the chair. Buyer beware!

We purchased a Pulte home 7 years ago. Recently we had a severe leak behind the master bath shower. Clear evidence that a drywall screw had penetrated the hot water line but took a while to rust away allowing a leak to develop. Granted the warranty for such poor workmanship had expired but Pulte didn’t feel at all obligated to assist when this was clearly not a wear and tear issue and certainly not an owner abuse or misuse situation but an embarrassing mistake on their part. Too bad, we were just looking at upgrading to a larger home but Pulte will no longer be on our list of new home builders to consider.

I first met Pulte in Arizona. Eric ** was the agent on site. Dealing with Eric was a wonderful experience - He addressed every question I had with clear honest answers - I verified the answers independently. He, Eric, spent a great deal of time with me - both in showing me the houses and afterward over the weeks I was searching other properties. Pulte Quality and Eric are the reasons I picked Pulte as my future home builder - I bought a Starwood Model.

While I've been generally happy with my home, the defects have been annoying and Pulte post sales support is virtually nonexistent. They offer post sales in 2 ways. 1) The site foreman may offer to address issues if the team is still in site once you move in (often there is still work being done on the site when you move in). The site foreman emphasizes the survey you fill out upon taking your keys. But once you give a positive survey response they seem to disappear. 2) Pulte customer service may or may not be useful. They will funnel you to their contractors who manage repair appointments. This has been a terrible experience where I’ve waited 6 - 8 months for basic things like paint touch up, tile repair and floor repair. I’ve had 2 no shows on booked appointments, and no follow up is their default action based on my experience. So if you don’t mind terrible post sales support, Pulte is OK.

I bought my first Pulte home 15 years ago and it was awesome. The quality was exceptional. I recently bought my second Pulte home and it is turkey regrettable. The quality is horrendous. The gnoses to build with 3/4 inch drywall, now it is 1/2 inch. Paper thin. It has been four months this and I can’t get one thing fixed on this house. They used to use the beat windows on the market. These windows are the cheapest they make. They used to use the best top rated cabinets, now, the worst quality ever. Very very sad that they ruined a good thing. Can’t wait to get rid of this piece of trash.

We are really upset to see that a construction error Pulte's crew made 10 years ago just got exposed and caused major water leak in our kitchen and basement. It was completely avoidable if the code was followed and inspection was done properly. And clearly it was a construction defect! We are not talking about normal wear and tear problems. The whole family have unknowingly lived in an mold environment for extended period of time till now! And all we got from the local office is to contact reputable contractors and our insurance as the house warranty expired! Is this how Pulte stands for their customers? How is this ANY different than automobile's manufacturing defects that are honored even after manufacture warranty?

I bought my home three years ago from John Wieland, which is now owned by Pulte. I recently had my routine septic tank maintenance. It is a new septic tank only 3 yrs old. The technicians told me the drain file pipe was never glued and it was about to come apart. Luckily, they caught in time. (I verified this by actually looking myself.) I paid the cost out of my pocket for the pipe to be fixed.