Pulte Homes Reviews

In 2025 we bought brand new construction Town Home from Pulte. Home was over $ 1.12M. It is AWFUL. I have never in my life seen house that badly constructed with such a sub standard materials that you can not even find them on the open market. Since we had already put the downpayment by, the time they build the house and we came to see the home, it was too late to withdrew the offer. The materials are BELOW build grade level, construction is shabby, HUGE cracks in moldings all around the house, toilet seat (Gerber) breaks after my husband (144lbs) set on it, sinks attached in crooked way out of alignment, broken shields on the roof attracting mold within the first 8 months of construction, broken tiles and uneven floors.

Thanks a lot. Pulte take care of it, appreciate it.

Very poor construction and you get the runaround when trying to get the flaws fixed. If you're buying in Mesquite Nv. You will not have cold water in the summer months and we were not told this before buying. We are in the process of hiring a lawyer to get out of this nightmare of a home from hell!

I would put a 0 if I could. On 2/28 we went under contract for the Pulte community called Heartwood in RH, GA with our current home needing to sell. The Pulte agent knew we needed to sell and told us the 4/5 date was a "placeholder" and that they would work with us in order for our home to sell. We listed our home and then worked with the Pulte loan officer who parroted that Pulte works with home buyers and our closing date was just a placeholder. We were approved and received a next steps email that we needed to pay $997 for an appraisal and a credit check. On 4/5 we were asked if our home sold, it had not. We were told that Pulte would extend our close date if we gave them full sole responsibility to sell our current home. We said no, and they said they would allow us to extend to 4/6. On 4/6 at 10:04pm we were sent the cancellation documents to sign. We did not see it but signed the next morning, not even 12 hrs later.

There has been a plethora of problems with the workmanship quality of this house. Most recently, that finally prompted me to write a review is the carpet Pulte installed in the house. Wrinkles, wearing away/tread patterns, carpet falling apart in doorway, padding not all the way to the door way, tack strips going through and stabbing your feet. AND I paid for extra padding to try to prevent such wear (not even sure if it was installed). Pictures are worth 1000 words. See photos. Other issues with workmanship from various trades ALL over the house. I would never buy a Pulte home again. Stayyy far away.

Once you sign off and the home and mortgage is yours good luck with anything that needs repaired. You can only notify Pulte by sending a service ticket to the project manager, which sounds good in theory. The problem is they don’t fix the problem, I had a true issue, I received a message saying thank you for making us aware of the problem. Not once did they come out to look at the problem let alone fix the problem. So just be aware of this before you think of building, it can become more of a headache than it’s worth.

We are subjected to noise from the apartment above ours. Doors closing, toilet lids closing, heavy footprints and some sort of rollers Pulte says not our problem. So we are stuck with a unit that is basically unlivable. We recommend not buy from Pulte.

Hi, We purchased our home in 2023, and within just one year, we began to notice significant cracks in the ceiling. We reported the issue, and while service personnel came to address it, the repairs only worsened the situation. Instead of resolving the cracks, we now have bumps in the ceiling resembling road bumps, along with uneven paint. I reached out to the area manager, but he has stated that our warranty has expired and that he cannot assist us. I believe this is not simply a warranty issue, but rather a defect that should have been addressed from the beginning. I am unsure of what to do next and would appreciate any guidance on how to resolve this matter. Thank you.

Pulte totally screwed us. They grade our lawn wrong so we can only use part of our backyard because it is a swamp land. They didn’t finish connecting our sump line to the storm drain so it constantly flooded the side of our house. Their landscaping construction manager said “too bad” and they wouldn’t do anything. There were also a ton of things wrong or not finished on the inside as well but the incorrect grading is the biggest problem.

Pulte responded to latest emails and offered to replace the shower pan. Quite happy with the response from Pulte management for standing behind the warranty and appreciating the concerns. I hope repair will be done in a timely manner.

I am disappointed with how Pulte handled my recent plumbing issue. After reporting an internal leak, Pulte sent Mustang Plumbing to investigate. They cut a large hole in my drywall and later determined the issue was not covered under warranty. I agreed to pay for the repair, but neither Mustang Plumbing nor Pulte took responsibility for restoring the drywall afterward. The most frustrating part was the lack of clear communication regarding what would and would not be covered. I was left with additional damage, unexpected costs, and no resolution. I expected better coordination and customer support from a builder of Pulte's reputation.

If you are considering buying a Pule Home, you might want to reconsider. It took the company a long time to fix a long list of things at my house that shouldn’t have needed to be fixed in the first place. And they fixed them only after I complained to the BBB. I still have an electrical problem that can’t be fixed without tearing out walls, so I gave up on that.

We bought a Pulte home a few years ago. We had to replace the A/C unit after 2 years. Apparently they put in a rebuilt unit instead of a new one. We also had to have the home re-piped after pipes kept breaking open. The plumber said the piping was a mess. They used sub-standard piping and the pipes were twisted in place to fit. Pulte refused to help. The lawyers we contacted didn’t think the money we lost was worth their time. What’s 10 thousand dollars to these guys! The plumbers said the plumbing was either not inspected or they were paid off to pass the inspection. They said that’s the way these things are done. Don’t buy a Pulte home!!!

I am extremely disappointed with Pulte Homes' handling of my warranty claim involving water intrusion behind my laundry area. During their inspection, Pulte determined that my water softener installation was not configured according to their specifications. However, their own plumber also identified a crack/chip in the laundry box assembly. The water that entered the wall cavity did so through that crack—a defect in the home's plumbing infrastructure—not because my water softener was leaking directly into the wall.

My home in the Del Webb Bayview community in Parrish, Florida, is a little less than 3 years old. I have begun to notice some cracks in the corner of the garage near the door. I am concerned that this is indicative of a looming structural failure. In terms of home warranty, I am still covered for structural incidents under the PULTE warranty. I am requesting that PULTE send a structural engineer to resolve this issue as soon as possible.

I purchased a brand-new construction home from Pulte, and the flooring is already cracking, breaking, separating, and visibly failing throughout the home. This is not normal wear and tear. This is not a minor cosmetic issue. This is a serious construction defect in a new home that should never have been delivered in this condition.

I recently purchased a Pioneer Ranch home and I had the pleasure of working with Frankie ** who gave me peace of mind because he was very transparent, communicative and professional and helped me thru the whole process. I also want to thank Keila Perez for helping me gather all documents that I needed required for the closing as scheduled, and Jacob ** for building an impeccable home and showing me all its functions. Thank you all for your services, Brian **.

Many of the problems found after moving into the new Pulte Home were fixed (scratched/scuffed cabinets, loose stair rail, cracks in drywall, cracked floor tiles, etc). However, we noticed the carpets were getting speed bumps in many of the rooms (loose carpet) after just a few years. After doing some research, it appears that this is most likely due to a power stretcher not being used during the original installation. We called Pulte, and they said they would not fix the loose carpet because that house was older than 1 year. Even though it's a new home, if it's a Pulte Home, I recommend having a professional inspector doing a full inspection before accepting the home.

Pulte Buyers Beware! FYI - We are dealing with a major plumbing issue in our Pulte Bell Tower model home that never should have happened in the first place. What should have been a simple $20, 20-minute repair turned into a $1,720 nightmare because of how the home was constructed — and the “proper” long-term repair is estimated at OVER $3,000.

I would rate zero if I can. Very disappointing experience purchasing a Pulte model home in Raleigh. During the sales process, the practical implications of the “AS IS” purchase structure and expired workmanship warranty were not disclosed at all during sales phase. The builder’s sales agent took the deposit and told us deposit can be refunded within 20 days. After inspection revealed multiple concerns way beyond ordinary cosmetic wear, we requested repair or release of our deposit. Instead of working cooperatively, management refused to release the deposit and provided poor customer support throughout the process. Buyers should carefully review all builder addenda and warranty limitations before signing.

Since purchasing our new construction Pulte home 1.5 years ago in Highland Grove, Riverside CA, we’ve had a major water leak in the master bath and garage, our carpet had to be pulled up as it was installed without the floors cleaned (drywall and empty packaging was found underneath), the carpet tacks weren’t hammered down at closing so sharp tacks were sticking up everywhere, and a garage electrical outlet overheated.

About 15 months after we closed and moved into our new Pulte townhome in Naples, FL the carpeting in all 3 bedrooms, the hallway, and stairs began to buckle due to improper installation. According to several carpeting companies that looked at our carpeting they said the carpet was not tacked down and stretched properly. We contacted Pulte customer service but they declined to do anything due to the fact that our warranty was only good for 1 year after closing date. They did provide us the name of the carpet company that did the original installation. We called them but no one answered. We left a message to call us back but nobody did. We also confirmed with one of our neighbors that they have the same issue. In summary, beware of Pulte Homes carpet installation.

Terrible workmanship. Terrible sales tactics. Shoddy. Shoddy. Shoddy.

Sales experience was middle of the road, felt a little lied to about removing certain things (e.g. Pulte Planning Centers). Guy was more concerned with selling how great all the families here are vs selling the house, which now speaks volumes. Design experience was mediocre, the options offered were minimal and low-grade for high ticket prices. The appliances are literally the lowest quality within the brand's line. Construction experience was great! Still waiting on my re-grade of the back yard, so we can foot the bill for our own grass. Post-build the “repair team” is non existent (except for when construction team assisted). We've had an issue since the weather turned cold (December-ish). It's April 24th as I write this. They just keep putting us off for "better weather" or whatever. The problem is, it was a cold weather issue. Also the post-build support guy is a total misogynist, was rude to my wife in the only interaction they had.

Consumers should note that all of the reviews include a standard response from Pulte apologizing for the performance and that a resolution is in progress. That is simply not true for me and I would guess for most of the reviewers since there is no mechanism to update the complaint.

I live in Del Webb Lake Las Vegas. The homes are 1 to 5 years old and were built by Pulte. There are numerous homeowners, including me, suing Pulte for serious construction defects - primarily improper soil compaction. As a result, there are homes with cracked foundations and homes are moving away from their foundation. Google Del Webb Lake Las Vegas taking Pulte to court.

I am sharing this review in the hope that it provides important insight for future homebuyers. In 2024, my husband and I were excited to purchase a home from PulteGroup. The property was visually appealing and initially aligned well with our budget. Having recently relocated our family from Virginia to Texas, we were eager to establish long-term roots.

Please contact us before you even consider Pulte for your new home build. Come and hear our story and see the below industry standard build and below quality construction in our home. You need to know what your getting into with this company. They are terrible.

Horrible experience. I’ve had dead grass since I purchased my home in November after speaking with the construction manager that we didn’t want to take the property because the grasp was dead. We’ve got emails. We’ve got photos from day one so now I’ve spoken to Manager on property Mandy in St. Cloud only for her to come back and tell me that Aaron is the end I’ll be y’all and the reason we have dead grass is because before we moved in they turned off the water. They never let the water run on the grass so the grass is dead. They told us that we were watering it wrong.

We own a home in Southern Springs. We've had multiple problems with house to include a roofing claim and a nail driven thru the AC drip line causing an internal leak. Customer service is awful.

Generally a low level builder with sub standard build. Numerous defects that Pulte says is “within their tolerances” Floor tile grout due to numerous re do’s has varying color grout. Leaks in roof, electrical issues, interior door alignment issues and sub standard quality on finishes, most of which were corrected but should have been done correctly the first time.

We love our home but our experience with higher management with Pulte has been awful. Pulte set our land lines incorrectly. This was never disclosed to us. Our neighbor figured it out. Pulte set the retaining wall in our backyard 5ft short of what our land survey shows. We are missing 5ft by 40ft of our land that we purchased. Their “solution” is to build a spine wall in the correct location and level down our current wall. They are unable to fully take the current wall because it is a retaining wall.

Poor quality homes in Rosemount MN, walls chip easily and corners chip/flake off throughout the house even with a simple tap, upgraded flooring had scratches, walls had drawling showing thru chalky paint, second floor shakes and creaking sounds, appliances, sinks and cabinets were either dented or scratched looking like everything in the house was purchased at a discount outlet. The garage was left sloppy unfinished with lots of holes where studs were missed and taping wasn't done correctly along with maintenance rooms inside the house were filthy with similar taping issues but Pulte stated they leave these unfinished, we had to hire someone to do it correctly out of our pocket. Also nails popping and wall to ceiling edges coming apart but they make you wait a full year to have anyone repair these defects.

Purchased a new home build in Dec 2024. This was the absolute worst experience I have ever had with a builder. I have previously owned several new builds over the years and never came close to the list of issues experienced with these clowns. Several electrical problems, plumbing problems, tile flooring problems, concrete problems, drywall problems, the list goes on. Their supposed quality build experience when purchasing a Del Webb home (Pulte acquired in 2001) is absolute BS. I reported electrical issues to Pulte, who argued with me that their wiring follows NEC code and refused to perform the repairs until I filed a complaint with the ROC; even though I had the NEC code book printed out and showed it to them.

I thought we would be lucky when we bought our home in Asante phase 2, and by lucky I mean some mild defects with the home that I can tackle repairing the the power of DIY. Please do not think you will be the exception. . . I will send you my inspection report if you need it for proof of a reason to not walk, but run! away. The builder punts off all problems to the warranty company, and then you have to fight the warranty company on getting the things you paid for fixed or replaced and it is a nightmare.

Every issue I had with Pulte home builders was resolved in totality. Ann ** was great to talk with and understanding to my concerns. She quickly resolved my issues.

Most of our experience was just ok. Most of the small things on our walk through were never fixed. But the big issue is our siding. Had some cracks when we moved in. Talked to Pulte, they were going to fix it. Even dropped off some siding in our driveway and disappeared....It is now a couple years later, one whole side of our home is full of cracks in the siding looks so bad even our guest mention it. Tried to contact the company that installed it. Did what they said and heard nothing. Our home is now about 3 years old and we are looking on having to replace the siding. A huge expense. This is why you buy a new home so things like this won't happen! Very disappointing

I have built a home before and Pulte is by far the worst builder. Their service and home warranty request process is the worst. I would have never thought that a half million dollar home would have this many issues. Since moving into my community in June 2024 I’ve had report exterior paint issue, water drainage and inside plumbing issues. As, a retired veteran who have thought that i would be considering putting my home up for sale and moving.

Absolute disaster buying a Pulte home. This was my first house and was supposed to be our dream home that we build from scratch. Ended up an absolute nightmare. Pulte was too cheap to put in more than one heating zone in a three story home and it has been about 15 degrees cooler on the bottom floor than on the top. The bottom floor is unbearably cold and the top floor is unbearably hot. Pulte just sends their engineers to adjust the vents over and over but everyone knows they are just toying with us and waiting for the warranty to run out. The quality of house is poor, everything is crooked and all of the elements are very cheaply made. It’s an absolute disappointment and while the customer service people are responsive and try to help, it’s absurd how much they charge for these houses and how terrible the quality is. Don’t buy a Pulte home.

We bought our Pulte home 6 years and and we are the second owners. The first buyers definitely didn’t keep an eye on construction. The recess lighting in the kitchen all had different bases. The rails for the drawers are all STAPLE in. The vent to the over the range microwave was NOT aluminum tape sealed properly. The vent duct was NOT the right size, so all the years old air has just been cycled back into the microwave which tracks since it always dribbled oil down to the range. The floorboards are glued with non-water resistant adhesive and I’ve had to reseal the floorboards with the proper glue. The HVAC had dual zones but the wrong dual climate motherboard.