D.R. Horton Homes Reviews

The day we were scheduled to sign a purchase and sales agreement for a home, they told our realtor that they would not sell us any home because we weren't the "right fit." They sold the house to another buyer (non-**) on that same day we were scheduled to meet with them. It should be noted that we previously owned a DR Horton for ten years without issue (They were under different management at that time). I feel that all buyers should be aware of the type of company they are dealing with. Do your research on this company. There are much better builders out there (they have better morals and quality homes) and I'm glad we found one.

DR Horton is famous for trying to wear you down in hopes that you will just give up. We were recently told that our driveway (although it looks terrible) does was it was intended to do. We were sold on a model that has a perfect driveway, but ours will do what it is intended to do. On another note, when purchasing our home they offered incentive to finance with them. The amount was large and knowing a little about finance a good deal. What you should know is that during our closing process, they did not pay off all they were supposed to and not until I received a bill was I aware of this, I had to fight title company to get this corrected and on two separate occasions they sent us information on other buyers doing business with them (closing documents, deed of trusts). If our home hadn't sold so quickly and we were not under the you must close by this date or we will not honor the price that you negotiated we would have never bought this home.

Beside these issues. There were a matter that happen regarding gas service which builder's office could handle better way, but here what happens: When I first moved in, I called a place call Allconnect, they help me to either transfer or start up utility services like power, gas, internet, cable and trash. I thought everything were done (since I moved here from Louisiana, don't know nor understand much of these process). Apparently gas service wasn't done properly...but I have no idea because there were no notice nor letter mail to me about that.

Suddenly... On last Friday's later afternoon 02/15/19, gas service was cut off without any warning. I scrambled to call city of Lawrenceville but no luck due to after business hours. I email them and getting the respond that the builder has order to turn off gas on my property on Friday and I have to come to City Hall in person to apply and restore the service. But I have to wait until next Monday to take care of that. Why was Friday???? Could the builder have some courtesy to send some sort of notice and even knock on my door and let us know it before decided to turn it off.

My family have to live without heat/hot water/couldn't do any cooking in this cold weather through weekend. That was horrible and un-human, and we're beyond upset. That the way Dr Horton company treat people like this? I hope not... I'm not sure I can referred any of my friends, family members or my Vietnamese community or any prospective buyers to come for purchasing a new home. I'll bashing how horrible you are in social media... "THINK TWICE BEFORE YOU PURCHASE THESE ** HOUSES"

A/C worked no more than five times in less than a year. Sheetrock issues that still look like they were done by the visually impaired. Place in backyard that holds a small pond of water for days after it rains, which the company has refused to address. And the HVAC technician that just left for the umpteenth time just stepped through my ceiling! These are all facts. Absolutely no exaggeration. Please spare yourself some headache.

Original Review: We closed on our new DR Horton home on December 28, WARILY. Before closing we had so many issues with the home, and the builder promised to resolve them, and what was resolved would be fixed with the 30 day punch list. The biggest issue is the floor in front of bathroom upstairs. It was (and is again) uneven, creaky, and it bows when you step on it. They “fixed” it, or so I thought. Walked over it today and noticed a large deep indention in the carpet, and now when you step on the floor, it bows and is super creaky and uneven AGAIN. Whatever they did to patch it up and ensure we closed, clearly didn’t work.

Before we closed we wrote multiple people trying to get a straight answer about what was causing the issue with the floor with no avail. One person said it was the trusses, one person said it wasn’t, no one told us what was actually wrong, and we assumed they fixed it. Not only that, they were supposed to replace the shutters, and both times the shutter guy has come by they’ve sent him the wrong color and style, and the last time he came he said he’d be back the next week...that was a month ago. I really wish I would have backed out when they pushed closing back. Beyond LIVID. I wanted so much to love my home.

Date between a 4 hour window yet no one showed after I waited home all day for someone to come. Avoid DR Horton at all costs, you will be glad you did.

The shower head is also like 8 feet above, had to buy a handheld shower head that slides down a pipe, so that I can adjust it. Or clean it. Not taking a ladder into the shower, for sure. I was told all were to code, but after looking at the installation manuals, I see everything is much higher than need be. The automatic garage door opener is by code supposed to be 5 feet above the floor of the garage, I have to stand on the step and reach way above my head to activate it. I'm over 5 feet tall. Cabinets are cheap, the tankless water heater doesn't heat water for 5 minutes, my water bill is higher than my last house, and we had a pool!! Only 90 days have gone by, and I want to renovate already.

The interior paint job is also cheap and pathetic. Big areas of the wall look like only primer, and although the painters came back, they only touched up little nicks and obvious spots. Some things on the checklist are still waiting. Baseboards are only like 2 inches tall, and painted with the same flat paint as the walls. This is my third new home, never had such issues with a builder before.

Also, I never received any communication on Monday from anyone in the D.R. warranty department that things had changed. As I indicated previously, if you have pine straw in your yard, you had better look under it for debris, large rocks and no sod. My home is now stained on the sides from the pine straw and mud. Then I have a large drainage pipe in the flower bed which was hidden by the pine straw that no D.R. Horton representative could tell me why it was there. This drainage pipe was full of pine straw and debris. There was no top placed on it. Then I have flashing showing where they began to paint it but did not finish.

Again, no one can tell me why it is showing. The follow-up has been horrible and you have to constantly stay after the warranty department to ensure things get completed. In my opinion, the D.R. Horton representatives want to treat you as if your concerns do no matter or that you are making a big deal. However, it is my opinion that I want my home to be completed with the level of detail as the model home and nothing less. Some contractors, I have found take shortcuts so you need to beware. There is no consistency. I am now getting close to the 11 month inspection and still do not have basic things completed such as the missing clip on a blind or a door stopper replaced. I had nail on my door that had not been hammered down but was told that I could do it myself. You have to check everything, doornails, stoppers, seams in the granite countertop, etc. and particularly outside.

D.R. Horton is quick to sell you a home but once you are in, the follow-up is very poor. It has been a frustrating experience and if I had known back then what I do now, I would have looked for a home elsewhere or not have closed until everything was completed. The follow-up is so poor that I am considering hiring my own inspector because I do not feel comfortable that D.R. Horton has my best interest in mind. I am being told over and over that once you get to the 12th month, you will not even get a return call so you had better take care of everything within the 12 month period.

Original Review: First off let me start out by saying, D.R. HORTON doesn't give a crap about you once they sell you your home! I purchased my home in May 2018, since then I've been trying to get my warranty issues resolved. There is no one to coordinate and track warranty issues to get them all resolved after the inspection. The workmanship on the home is poor and it has been very difficult to get things corrected after the inspection. You are on your own once you purchase their home. Unless you oversee the building, you may find things that were not done in a professional manner. My question is, "Why should I not have a home that is equal to the model home? Why should I not ask that the work being performed is done in a professional manner."

I also found that the person doing the 4 month inspection gave me the impression that I should not be complaining nor expect a certain level of professional workmanship. I have found debris (i.e. cans, paper, different color rocks, etc.) hidden under the pine straw once the winter season has arrived. Then I have had issues with the siding and its unevenness as well as silver showing on the outside of the home. Windows are not sealed on the outside properly so that cold air does not get into the home. You can see into the home via outside when looking at the sides of the window. The individual doing the 4 month inspection wrote a report with things he wanted leaving out others that I complained about. And, then demanded that it be signed. Be prepared to constantly monitor the Contractors making sure the repairs are done correctly. In most cases, you will need to call them back.

I had inoperable telephone jacks, which took six months to get corrected because they were placed by the builder across from each other in areas of the home that made it difficult to run a wire inside. Wood flooring pops up after a while, look above the kitchen cabinets for holes in the wall; look for the firewall that have not been sealed properly; look for missing gutter items, cracks in the garage floor, make sure the clips are on your window blinds; look for appropriate flooring in the attic to change the air filter, look for door hinges that are not nailed properly or door stops that are broken, look at the granite counter which may have a large line connecting it to another piece that you can clearly see, look for the neatness of the air conditioner wiring on the outside, look for rough edges on railing where you can be injured, loose railing, loose panel in the bathroom, etc.

Truly disappointed with the follow-up!!! Of course the sale of the home went along well, it's the follow-up that is poor. And, don't let me go into how certain groups of people are treated. My advice is buyer beware!!! I am still trying to get things done after months of sending in warranty requests. I do not trust that that things will be done in a proper manner.

Immediately after we noticed all interior doors were warped and split, door frames do not extend to floors, a canned light did not get installed in kitchen, brick and cement separated between garage doors, crown moulding cracks all over, tile crooked in master bath, missing lights above each garage door that all other homes have in subdivision, etc. Aug 2017 a 12 month Warranty Walk-thru was done. September some workers, not all as promised, came out but did not have proper materials or work orders. So only 1 or 2 things got worked on. Reset dates perform work for items listed herein. No shows. DR Horton still making empty promises to perform the work, 7 months since August 2018 and 19 months since we closed on our new home, September, 2017 - in Atlanta (Stockbridge), GA.

We asked that the shower (a one piece plastic type) be framed underneath, because there was NO framing under it, allowing the shower and drain to continually flex and cause leaking. They sent someone to shove a board under the middle of the shower, which causes the shower floor to be very hard in the middle and flex on both sides. We also have a neighbor in the same complex who has mold growing on her kitchen ceiling beside the vent, due to the same issue. She's not getting any results either. After countless calls and texts, to no avail, we are hoping to save others the trouble of dealing with this company that promises great customer care, but DOES NOT deliver.

They expect you to pay all this money for this house and it's falling apart and give you crap when it's time for repairs. They're always giving you the runarounds, cover lies for their coworkers and contractors. Not knowing this makes them all look bad. My niece lives up the street and she has big cracks in her ceiling and other work that needs to be done. As for me personally, I will not refer DR. HORTON Homes to anyone. At least show some compassion. Take your money and your business elsewhere. Maybe the customer service will be a bit better.

Within the first month we noticed severe creaking sounds in the flooring on both the main level and upstairs and we began to notice cracks, chips and splits forming in the hardwood flooring where the staples were used to hold the hardwood planks in place along with installation and trade damage. We then noticed our entire kitchen floor was beginning to sink below that of the dining room forming large gaps in the wood flooring. DR Horton blamed this on the weight of the countertops and cabinetry they used. DR Horton representatives acknowledged the kitchen floor was sinking and raised the floor from the basement using a floor jack. They built a support wall to raise the entire floor, which raised the joists entirely off the I-beam.

When this did not work, they knocked out the wall with a sledgehammer dropping the floor back down on the I-beam. It should be noted they actually lifted the entire house off the I-beam, which made for some great photographs. The DR Horton representative tried this method one more time, but in a different location, which again did not work, so the support wall was once again knocked down with a sledgehammer dropping the house on the I-beam. If you have never heard the cracking sound a house makes when you raise and drop it a couple of times you are missing out...sounds like a ship breaking apart. Needless to say, I now have severe flooring issues, from split wood planks, more creaking sounds, crackling sounds, lose planks etc.

Due to improperly used joist hangers, DR Horton removed 8 sections of subfloor on our second floor in an attempt to correct the joist hanger issues and fix joists that do not line up properly. The issue still exists throughout the remainder of the second floor and the carpet is now fraying due them continuously cutting seams in the carpet.

I have water coming in through my ceilings on the second floor causing water damage and water infiltration in my basement as well. I have cracked drywall throughout the house and the walls/ceilings are bowed in some areas of the home along with ice forming on baseboards, which are amongst numerous other issues.

This is my third new home and my first with DR Horton. We had zero issues with our first two homes and learned with this home that a warranty means absolutely nothing. If they choose not to abide by the warranty there isn't much you can do about it. You can hire an attorney, but I can tell you from experience that will get you nowhere other than in debt. DR Horton puts aside more than $450 million per year for this reason. The purchase of this home has been the worst mistake of our lives and has broke me mentally, physically and financially. Please do your due diligence and research before you buy. This house has literally ruined our lives. P.S. if you sue them they will most likely use the name DRH Cambridge in the lawsuit.

Our closing was supposed to happen mid Dec. It didn't because they installed the wrong countertops. They forgot to install our decorative tile in the master bath. They forgot to run the vent in my kitchen for my range hood. Forgot to install our hot/cold spigot in the garage. Had to wait on more insulation because we paid for our ENTIRE garage to be insulated and they only did to code. We actually ended up closing NYE and honestly shouldn't have. The house was far from complete, but we just wanted it all to be over.

After close we had to wait for our closet shelving to be installed. Our mirrors in all our bathrooms to be installed. I might add that they were installed a week after closing and nothing was cleaned up. I had to vacuum up drywall dust and debris from the install of these items which has never been the case in any other new build we've done. We had to wait 'til the 14th of Jan 2019 for our shower door in the master bath to be installed (the day we were actually moving in I might add). All in all we chose Westport because they were willing to do some "custom" options for us. They did do an amazing job on those items. If I had to recommend this builder to any of my family or friends, I DEFINITELY would not!!!!

We had to call the emergency line to have someone sent out the next day. They did a horrible job of fixing it, and we have been emailing them constantly for the past year and 3 3 months regarding it. They would reply MONTHS later, stating they never received anything and they tried contacting us, that’s a bunch of **. They did it again this morning, stating that the dry wall company came and inspected our home and said it was fine. But we never had anyone come and inspect it? They are now wiping their hands clean of this saying nothing else can be done. They damage our house and they won’t fix it?! This is a company that doesn’t care about you the moment you sign your contract. Stay as far away as possible.

The cooktop was not bolted down to the countertop and would move. Our brand new dishwasher "Electrolux" did not work due to a faulty sensor. It took two weeks for someone to come out to fix it, it is now broke again. The sod that was installed was bug ridden and poorly installed as you can see the seams. The yard was not properly leveled. Still waiting for the fancy $350.00 glass pantry door that was suppose be installed before we moved in. They ordered one but since they changed the designed plans for the house without our knowledge the door they ordered did not fit. That was not the only thing in the designed that was changed. That door sat on our front porch for more than a month waiting for someone to install it.

That was over a month of high humidity and insects in Florida. The people they sent to install the glass door, took down the old door then realized the glass door did not fit. They took the glass door, reinstalled the old door then told me they would call in a order for a new one. Nope not a chance. I contact DR Horton through the warranty/service request asking when a new door will be sent as the other one did not fit. That is when I found out they never called in for a replacement door nor did they tell them they took the glass door. I did send in a warranty request asking for a new proper fitting glass door and did let them know the contractors took the door. Imagine my surprise and anger when I get a call from DR Horton asking me for the measurement of the pantry door and then asking me where the wrong size glass door was.

Apparently no one ever reads the warranty/service request. I had to go and measure the regular door that was up and then tell them once again, “Your contractors took the glass door.” Time goes by, no new door. I sent another warranty request which is when I learned the correct sized door was never ordered. “They thought they had ordered it". I was promised it would be and it could take up to 8 weeks to get. 8 weeks later no door, still waiting for a door we paid for back in July of 2018. Other things that were not done before we moved in, trash and construction debris left in kitchen cabinets and garage, painting was not completed, toilet paper holder in second bathroom was never properly installed, tile spacers were left in the drain of the tube in second bathroom.

Master bathroom tube draining slowing, possibly spacers blocking pipe. The best one yet our shower head was clogged with dead bugs as when they were rough in the plumbing they did not properly seal the pipes so bugs crawled in and died. Imagine taking your first shower in your new home in dead bug water. We were never given gutters over our garage doors so now when it rains heavily it pours off the house, is washing away the mulch and eroding the soil away from our foundation. We contacted them about this and their customer service rep that was suppose to be for our home and about eight others that were poor put together tells me they will not pay to put in the gutters. Yet when I look out my garage door at the newly built home for sale next to ours there are gutters over the garage doors. What gives? They never gave an option to have or not to have gutters.

There are too many things to list but one last thing they poured the concrete pad for the A.C. unit too close to the house. We only found this out when we realized there was a outdoor electrical outlet behind it that we cannot use because the unit is 5 inches from our house and you cannot open the outlet cover. They sent an electrician out to put in a new outlet on the opposite side of the house and he saw how close the unit was to the house. He took photos and contacted DR Horton directly and we followed up with a warranty request to get it moved the proper distance of 24 inches from the house. They are have been refusing to do it as it is going to involve moving shrubbery, part of our irrigation system and possibly pouring a new pad.

Their customer service rep for our development claims there are no state codes saying how close a unit should be to a home but that is actually incorrect. The state code leaves it to the manufacturers to tell the installers how far their product should be installed away from a building. Ours says 24 inches. It is always one thing after another. I am deeply disappointed with what we are going through just to have a new home. The fact that DR Horton sends out surveys and actually have the nerve to ask if you would recommend them to family or friends. Why would I do that to someone I care about. I am sure there will be more things are going to pop up as time goes by. Save your money and your peace of mind. Don't buy DR Horton.

Original Review: We are building a split ranch in Carolina Shores, NC. The development is called Calabash Lakes. We have our walkthrough tomorrow 1/23 and are scheduled close on Mon 1/28. The house is not ready for a walkthrough. We have no yard grading or sod, no landscaping, our extended patio concrete has not been poured, no refrigerator, washer or dryer, wrong toilet was put in the master bath, drywall is awful, marks and horrible sanding job, two dents on the aluminum-garage trim, caulking around shower/tub looks like toddler did it. Overall, the house looks like it's a month out from being done. Neighbors who moved in 2 weeks ago said their house was in the same condition. They had no refrigerator when they moved in. Can I not close on the house? Can I demand that everything is ready in 5 days?? Help!!

After several more days I reach out to the project man and he has someone from the floor company call me and they are going to contact the person that should have been contacted weeks earlier so a few more days pass and once again I reach out trying to get someone to finish the job. Last week I received a call from a scheduler. "He wanted to make an appointment and we agreed on today."

This morning a guy shows up to finish the job but he doesn’t have with him nor the knowledge to use the tools needed so he leaves. I call the project manager and then I receive a call from the schedule guy again and he tells me they need to order more materials and have a technician come that knows how to use the tools. I had already explained to this same person last week that there was plenty of material left over. I had told him also last week that we had plans and needed to get this completed. (I’m only talking a 4 hour job. Nax.) Another couple calls and different excuses and I lose it with the schedule guy but his last words to me were, "Good luck getting your tile finished." I don’t care who this guy works for but when he is on the phone with a customer he is speaking for DR Horton. I have read the reviews on this builder and they are true. I’m embarrassed to tell people I bought a home built by this builder.

The light no longer works in the oven and the microwave is a health hazard to my family. It was installed without the stabilizing wheel. Bathroom fixtures are missing and although I have spoken with the customer service representatives, these items still have not been corrected. Needless to say, I can go on and on with the warranty items that have not been completed or acknowledged by DR Horton. I will never recommend DR HORTON nor any vendor associated with them. There is no workmanship; just shortcuts. I wish I had NEVER dealt with this company and I NEVER will again. In the meantime, I have to find which organization to contact to help me get this house completed as contracted and promised. My advice, do your homework before dealing with this builder. Nothing will be perfect, but this company doesn’t value customer service or quality.

Do your research before handing over a cent! I feel 100% scammed on this deal. Nobody knows anything or what they are selling. Our plans were no secret but I guess it was easier to lie and collect a free 1000 hoping we’d fall for the entire 230,000. Our contracted modifications also got put on the back burner and we had one flooring choice which wasn’t even close to similar. Who wants a pieced together new home? Sorry game over! Now how do I get my money back? I’ve dealt with enough BS but I’m sure this will be equally as productive as everything else. Run while you can!

We immediately call our insurance company and began a claim only to have it denied because 2 different plumbers came to our home and found our master shower was not installed properly. We also found out that the wrong drain was used for our master shower which is out of code. We were concerned that the leak was coming through already patched pieces in the ceiling revealing that there was a previous problem prior to our purchase. Our fears were confirmed by two separate plumbers. Not only is the drain wrong however the shower head placed in the shower is a low pressure head because anything stronger would cause the drain to leak. Which is most likely what happened when the ceilings were patched.

We have contacted DR Horton and have yet to receive a callback. As of right now in the coldest months we have no insulation, ceilings, or wall leading to the garage because it all had to be removed due to water. The insurance company says this is a DR Horton issue. DR Horton won’t answer calls, and my family of 6 is out $3600 before repairs even begin. When is this builder going to start standing by what they say, and stop blaming homeowners for the poor craftsmanship. We did not build this home, we just made the mistake of purchasing it.

The Sheetrock work is terrible. There are lines and cracks everywhere. Many places weren’t even painted. Several walls are crooked and the baseboard in the master bath is bowed. The ceramic tile developed a large crack within the first 2 months of us being here. My husband and I are the only ones living here and we are in our late 40s and are neat freaks. I cannot imagine how horrible these houses look if there is a young active family living in them. The concrete was the cheapest grade (verified) and every driveway/porch in this subdivision is already cracking significantly. Of course with the warranty you have to wait until the 12 month mark to have anything fixed (unless it’s unsafe)...that is to prevent them from having to fix it more than once.

I realized as we watched all the other homes being built DR Horton bought mass quantities of the cheapest materials and placed it in these homes. All the floors are the same as are the appliances. The paint is even the same color (agreeable grey) in every house. When the repairs were scheduled there were 4 times my husband stayed at home all day and no one showed up. It is now blatantly obvious how DR Horton affords to pay 5k in closing costs and offer “incentives” such as appliances or blinds or whatever the flavor of the month is. When I went back and looked at the breakdown of the home costs the appliances/fixtures/flooring far exceeded the actual cost of the actual material installed. They have such a huge profit margin due to the poor quality materials/workmanship that will end up costing you way more than 5k to rectify. Did I mention the siding statues falling off and warping within a year??

The only positive is the plan. It’s a good plan and utilizes all the space well. I would certainly build this plan but never again with DR Horton. We are going to place the home on the market as soon as we can hopefully at least break even in getting our down payment back in the sale. We are seriously concerned about the ability to re-sale given all the issues if we don’t sink money into it to upgrade. (The carpet in the master bedroom is already almost bald from 2 people walking the path to the master bath on a daily basis.) I would highly advise anyone considering a DR Horton home to do your homework and think twice. The closing cost and other incentives are appealing up front but you don't realize until it is too late why they can do that and that it’s not nearly enough for what you get, especially in a $240k home.

Our house sounds like a creeping ship when hot water runs through the pipes. I could go on and on. The key to remember is that everything is done the cheapest way possible. That means for materials and the people doing it. Believe every bad thing you hear and know that it will happen to you. And their customer service is terrible. Our local superintendent just tells everyone that everything is normal. Pipes loud? That’s normal. Ceiling cracks? That’s normal. Unicorn crawled out of the bathtub drain? That’s normal. Don’t buy a house built by these people. You will regret it.

Original Review: We had $20,000 deposit and $5816 for upgrade with DR Horton for sale of a house at the reserve. We could not get our loan to buy the house. They had us to sign 1 document to return our $20,000 deposit but to keep $5816. Essentially, they were saying, "If you want your deposit back you have to give us the $5816." We had no choice but to sign. Now that we want the rest of our money they are saying, "You signed."

The other issues with the repairs inside the home were fixed, but not very well. These issues are small things like wood repairs that still stand out. Paint repairs that do not match. Nail pops that were not fixed. Settling cracks in the corners of the sheetrock that were fixed but are still visible. The front door issue with air blowing in around the seal, and rain leaking in when we have a bad storm. I told him that there were already two sets of screw holes in the latch plate. It's like they tried to fix it originally and it was too tight or too loose.

I was instructed that that was something that I needed to fix. I'm still waiting to see what they do about the heat and air conditioning balancing issues, but they're probably going to tell me the same thing there's nothing they can do now. It's very interesting how they send out different people to deal with your issues with each person doing less and less... Buying a new home from Dr Horton is very interesting...

Original Review: My wife and I purchased a new 3500 square ft home from DR Horton in NC. One year warranty review was started, but has not been completed. I was told that I had to resubmit another claim. The house has a few outside issues with paint coming off. That has not been addressed and I understand it has been cold. Upstairs window leak was addressed, but it looks like it's still leaking. Kitchen faucet issue again. Kitchen trim paint coming off was never addressed. The heat and air guys never showed up about an issue with the downstairs bedroom not seeming to be balanced. The issue with air blowing in around the front door was never addressed properly. The hardwood flooring was loose at the front door. It was fixed but now has caused an issue with the front door locking mechanism... I've already started fixing some of the issues that were created from the repairs. We are going to have a mold testing company come out.

These homes look nice and they're easy to qualify for but the quality is sub-par and they are thrown together way too quickly. They're constantly sending customer satisfaction surveys and expecting the best reviews on inadequate work. It has not been a good experience when something always seems to be wrong. I am currently awaiting word on my latest warranty request, as the pantry and back sliding screen doors both collapsed unexpectedly and are completely off the frames. The sales and mortgage teams were great but buyer beware of customer service and warranty departments.

A few months later (September) it was time to sign our contract and move forward. We went in on a Saturday, sat with John for a few hours, signed our contract and went on our way. The following Monday our lender agent at Navy Federal contacted John for the ratified contract. That is where everything fell apart. John refused to send our contract to our lender saying that the lender didn't need it to process the loan, (what?) and continued to refuse to send the contract until we agreed to do a good faith comparison between DR Horton's lender "for our own good."

And despite the number of times (from June to contract signing) we said we were using Navy Federal as our lender John was having no part of that decision. Our contract was essentially held hostage until we agreed to contact DHI Mortgage, and our agent at Navy Federal finally said to just do the comparison to get the contract sent over. We did the comparison, the fees were still higher, and now that we'd wasted so much time our interest rate had gone up. At this point our lender agent spent a few more weeks trying to get a copy of our contract to no avail. John kept saying Navy Federal didn't need a copy of the contract, and "this isn't my first rodeo." Etc, until FINALLY (6 weeks later) John agreed to send our contract to Navy Federal.

It was then that we learned two things: 1) our interest rate had gone up again, and 2) John had added DHI Mortgage as our lender AFTER we had signed the contract. We DID NOT agree to anything with DHI Mortgage. It was at this point that we began contacting DR Horton's sales director, Shirley **, for help. It is now January and we're still waiting for her to respond. After five unreturned calls to DR Horton I finally filed a complaint against John ** with the Nevada Real Estate Commission (still pending), the NV State Attorney General (still pending) and sent a certified complaint letter to Shirley ** canceling our contract.

To date: Our contract was canceled and our deposit was returned, the state complaints are still pending, and the only person at DR Horton who contacted us to discuss the situation was a DR Horton attorney. It is crystal clear that our business meant absolutely nothing to DR Horton and they obviously aren't concerned with reviews or someone other than an attorney would have contacted my husband or I to see if anything could be done to resolve the problems we had. In the end I can't tell you if your experience with DR Horton or John ** would be as bad as ours, but I can tell anyone looking at purchasing with DR Horton to be sure to read the reviews before moving forward. We did not and it almost cost us a fortune.

We also found that there was absolutely NO insulation over the upstairs bedrooms which took several claims and phone calls to rectify. I recently went over the garage into the "attic" storage space and it looks like there is no insulation over the front bedroom as well - just submitted a claim for this tonight. Just overall bad craftsmanship and very bad at repairing/fixing items that should be covered under a home warranty. I will gladly pay extra in the future for a Bill Clark or Level home - I will never purchase nor recommend to anyone looking to buy from DR Horton.

Original Review: Jan. 2, 2019

My husband and I read all of the bad reviews and thought for some reason we would have a better experience since we where present from the beginning of the build. We thought wrong, I wish we would have ran. We had a major leak in the house 8 weeks after we moved in. Flooring had to be replaced, insulation, cabinets, sheetrock and trim.

We were guaranteed the work would be done by Thanksgiving but we are now into the new year and are still sitting in the middle of repairs. The warranty department will not return my calls or emails and we are at a loss for what to do next. On top of that we have yet to have our 30 day walk through to fix things that did not get done before closing. (No, we should not have closed thinking they would finish after we moved in, however, we had to move in as we had nowhere else to go.) The stairs were not varnished and the trim work looks HORRIBLE! It looks like they painted all of the base trim with a dirty paintbrush. There is dirt and debris all over the trim paint.

We purchased an EMERALD Home, which is supposed to be top of the line but the workmanship looks like it was sloppily thrown together. We live in West Lakes at Cane Bay and the Homes range from the high 300's to 500,000 dollars. Almost all of the homeowners are experiencing the same issues, I'm starting to hear the rumblings of a lawsuit around the community. Do yourself a huge favor and look at a different builder. It is so bad I am ready to start putting up signs in the yard warning buyers to look elsewhere.

My husband and I paid our payments on-time which brought our score up, of course. The building process started in October, yes October after submitting an application in March. The builder gave us an estimated closing date of February 28th, 2019. As of today, December 23, 2018, DHI Mortgage has not verified income, requested identification, or anything. We submitted the request to my husband's 401k company to withdraw funds for closing and down payment only for his 401k company to tell us that we can't qualify for that amount of mortgage due to the majority of my husband's income being overtime. More than half of his income is overtime. Once I mentioned this to the mortgage loan originator he decided to ask for proof of income and became beyond rude.

At this all DR Horton has on us is an application and our $2,000 earnest money which they are refusing to return. Their mortgage company dropped the ball 9 months ago when they didn't request proof of income. Had they requested that we would have provided that and would not have given them the $2,000 earnest money knowing that we could not get approved. Now our lease is up in 4 weeks and we have to figure something out with short notice. I do not recommend dealing with company. I can see why they have the negative reviews that they do.

When we chose the lot for our home, the agent told us the lot next to us would be empty (this was a deciding factor in our lot choice). The individual that came to look at the ant issue also said the lot would be empty because they didn’t have a floor plan for that sized lot. Well now there is a home on that lot and we have had to deal with builders parking in front of our home and blocking our driveway before 6:30 am. It has been a total disrespect for our space; from having to replace numerous tires because of roofing nails that are all over the street, to loud music playing all day long, and trash in our yard.

More recently, we have noticed cracks in our ceilings. Some of the cracks are several inches long and a beam is shifting in the ceiling of our kitchen and is very noticeable. After filing a complaint, I was contacted by an area manager and was told that he would be emailing me to confirm/schedule a meeting. Unfortunately I have not received that email. DR Horton is more concerned with the mass production of poorly built homes than customer satisfaction. This was our first home and I honestly dread seeing this place every day, simply because of how horrible it looks and how many issues we have had in such a short period of time.

Our pest control company stated that this would be the only thing that would remedy the issue. We have dealt with mosquitoes, bugs and we have not been able to enjoy our backyard. They declined our request. So at this point I was furious! I reached out again closer to Thanksgiving and spoke with Steve and he stated that he would give me a callback because he felt as though our property needed to be looked over. I gave him until after Thanksgiving. It is now December and I had not heard anything. I called 3 times and left a message with his useless assistant.

He never returned my call and finally had her to send me an email to state that our request for french drains had been declined. The reason she listed was because our neighbor had a broken sprinkler and there had been overwatering. Completely unacceptable, first off my Neighbor has nothing to do with me and this was just now being mentioned almost 1 year later! I would never send anyone to purchase from DR Horton Homes. I am not done with this situation and I will be contacting my attorney and the local news station!

Called customer service to put in a repair request and they came out only to fix garage door. Seal around front door. Everything else not covered. WHAT? Any who. We have been in the house 4 months. Still got dents in cabinets, air coming thru windows, unfinished paint, A/C loud, but now we have cracks and Drywall coming apart from the wall and ceiling, drywall nails showing. Stucco around entire house cracking, grout coming loose from the base board. I have never seen anything like this. It looks like my 5 yr old grandchild built this house. Very poor workmanship/quality. This house need to be bulldozed to the foundation and start over right. I wish I never purchased with DR Horton. I would never recommend. On thinking about going to the BBB and local TV news if this is not corrected soon. We will See. I am a very unhappy new home owner.

My pet and I walk on wet, black muddy dirt & grass. The builder warranty & HOA contacts are now ignoring my plea for help. I have tan/brown wall stains on the MB shower above the tile that the construction mgr. cannot find a cause. They have sent a plumber who says that he cannot help. The painter that they sent found 2 holes on the 7 ft tall window sill ledge above the shower tile. I am 70 yrs old, 5'3 and cannot reach that height to take a picture with my phone of the holes that they are demanding before they will consider anyone to look at them. The HOA dues in my 55+ community includes lawn service that holds water.

The lawn maintenance mowers have broken a vintage/antique cast iron table to a 4 pc. set that I inherited from my deceased parents...who inherited from my mom's parents. The HOA will not replace or compensate for it. The global antique links of the exact furniture has them priced at $2,900 - $3,100 for the 4 pc. I gave them a price of $500 - $600 for the table. After taking a picture to a local antique dealer appraiser, Lloyds of Lakeland Antiques (who does not carry that set with the table), the appraiser said that the table may be priced at minimum $200 just in the Lakeland area. The lawn mowers have also broken another lawn ornament. The builder selects and provides the lawn service company, but has told me that I should go after the lawn service direct...!!!

I would like for the builder/HOA to compensate me for my loss after THEY use their lawn service's insurance for loss. If I could highlight/boldface my main issues, it would be the A/C problems that the warranty should provide a DIFFERENT & REPUTABLE A/C company, and the COMPENSATION BY THE BUILDER/HOA for their vendor's personal property destruction. What do you suggest?

I cannot afford attorney fees/hour. However, the first 5-6 residents in our 55+ gated section of this side of the initial stage up to 700 expected homes that were first built August, 2017 sought legal advice due to unscrupulous/fraudulent misquoting of HOA dues that was significantly expected to increase this year. It was my intention during the last two weeks to sell and move from this community, however the company is lowering the prices of our houses during the last 10 closings of the existing 24 occupied homes. I cannot afford to take a $20,000 or more "hit" on price that I paid ($240k). I have to stay and fight for myself.

I reviewed several complaints from my neighbors concerning similar problems. I even drove around the neighbor with "new" eyes. The problems are consistent with other reports from different parts of the country. There is definitely a quality problem with DR Horton Homes. The majority of my neighbors have decided to correct the problems out of pocket. I will follow suit. For anyone researching the company, please avoid purchasing a DR Horton home. Foundation problems are difficult to correct. I already corrected electrical and venting issues. Every home should at least have a good foundation.

This shouldn't happen to a brand new house. It's costing me a fortune to keep it up, because everything is falling apart. Almost every plug doesn't work. In room above garage we have a extension cord going into hallway. If you plug 4 things in it pops fuse. Also cracks all over walls, hose is only 3 years old, but this all happened in one year.

D. R. Horton's refusal to remove a porta potty at the entrance of a neighborhood is despicable. This is what happens when D. R. Horton is still in control of the neighborhood's HOA. They strongarm residents with letters of non-compliance but when it comes to residents requesting removal of a stinky porta potty, they simply refuse to be told what to do. I would imagine the stinky culture of D. R. Horton at the HOA level goes all the way to the top to David V. Auld. What a joke.

Original Review: Nov. 25, 2018

We were so excited to be purchasing our home as the design is beautiful; however, upon moving in it resembles a used home due to the second rate products they put in the home and quality of work. Bathtub looks used and is scratched; oven door had dents; shoe molding around floor unevenly matched and nails protruding from every single inch; horrible paint job, with huge drips on wainscoting and walks; cabinets damaged and all they do is slap paint on them; grout was cracked and repair man caulked with beige caulking rather than regrout with original type of mortar; wiring not working most of the time and have had to have electrician out more than once and now outside outlets don’t work. We have just been in our home 6 weeks so it is a new home but looks years older due to poor quality and supervision of workers' job performance. Site manager tries to be helpful but still very disappointed in home.

Carpet which they provide free to buyers & here they charged extra big dollars as we asked an upgraded carpet & after charging extra dollars just for 4 rooms as rest of the area is wooden the carpet is much poor quality than the standard D R Horton carpet. The pad beneath it makes squeaky sound when we walk, when we complaint they try to fix on 11 month & the problem is still persist right after the fix & immediately when they left, we approached them & then no one answered. Even after many follow ups they did not come to even see it. On such money the carpet quality is so bad that it damages our feet skin, we showed & complain that too but D R Horton staff ignored that complaint & they did not do anything to replace carpet & just tried to fix squeaky pad sound that too they are fail to fix & it makes more sound now.

All the joints & caulking are again keep on cracking even despite of 11 month fix. Kitchen granite has too much space between the wall & the counter top granite. They put joint to connect two sides of the counter top but now the joint is wide open is coming OFF & there is a big gap between the two joints. Bathrooms have all the broken tiles & in the shower wall the tiles are not properly leveled so while cleaning it cuts our hand.

Looks like there is water leak in the bathrooms because outside trims are getting black. These problems I don't think should have in new the new construction. We have many written complaints. Deck has all cracked wood & any time it may fall. It is just a ripped off. We are regretting buy this house, the staff is very rude & not treat the customer well. I really do not want to complain on this here but I am helpless now. Carpet is real problem making my feet cut everyday & squeaky sound is not feel like walking on the carpet.

This is only part of our issues. We have a bonus room upstairs, that we picked this floor plan especially for, that the subfloor shakes and makes our pool table rock side to side when you walk. Also when you walk upstairs the doors rattle if they are shut from the poor subfloor. All of our dressers and TVs shake when you walk upstairs. When we ask the workers and superintendent about it he keeps telling us that our house is built up to minimum spec to save on money. Are you kidding me??? We didn’t pay minimum price for this house. They have already told us that they will not fix our bonus room floor or any of the subfloor upstairs due to it meeting minimum spec.

Our LVT flooring that we were told was “Great Quality” and scratch resistant scratched the first day living in the house and is coming unglued in several places. We were later told that DR Horton is no longer using this particular floor in future homes because of its poor quality. So I guess we are just stuck with this crap. We have had several friends that were builders come and look at our house and tell us to hire a lawyer so I guess we will be looking into that. My advice to anyone looking to build, STAY AWAY FROM DR HORTON!!!!

With the help if our trusted realtor, Carlos **, we began our search in the tranquil area of Vero Beach. Due to our interest in the property and area, we signed a contract in May to build a property. Of course, we visited a model home and chose to home with a decorated stone exterior. We also chose to put tile on the majority of the property and paid to have appliances of the highest quality. Unfortunately, none of these things were delivered and we were forced to sign and close on the home on September 28th due to the risk of losing our deposit of $30,000- which is high relative to the cost of the home. When the second run through arrived, we saw that many details in the home were not well done and even though we were unhappy, we signed due to the issue mentioned above.

On October 2nd 2018 I traveled once again to Vero Beach (a 2 hour commute from my current home) and found once again issues in the house that were irresponsible and unjust. We have a pending payment for this month and we currently have a home that is unfinished and that we can’t even move into. I am willing to voice my dissatisfaction and fight for the home of our dreams until the finishes are up to the standards we were promised. If necessary, we will pursue legal action and for this reason, I wanted to write this review so that nobody else will experience what we have experienced. We were fooled and taken advantage of!

We are concerned that there may be moisture behind the stone and mildew or mold growing. The last warranty representative was rude and said if they pull the stone off to look underneath and there is no issue then we will have to pay for the work. We note that new houses have different diverters outside of the stone so there must have been some problem recognized by the builder. Also, we have stone falling off the front of the house and wish we had not paid extra for this feature.

After researching and talking to friends in the Phoenix area, it had been found that there are 2 neighborhoods built in 2005, that I know of this far, with the same issue and the stucco has been repaired and is currently being repaired. The stucco should not fall off the house in 12 years and painting does not prevent stucco from cracking. All I’m asking is for DR Horton to honor their mission statement of being “America Homebuilder” with “superior craftsmanship” and correct their defect.

Our home was neither cleaned or ready for us to move into. We privately hired a home inspector, he let us know the driveway, siding of the house, water heater and central air unit were of good quality along with our air-conditioning unit. That was it for the things you did well. Starting with the inside of the house there were and still are too many issues with quality and craftsmanship of the drywall, carpet, doors, paint on the walls and even plumbing issues that are current.

Our central air heating at the moment heats up our master bedroom like a furnace leaving the rest of our rooms in the house cold with a freezing downstairs. Part of our floor had about a 3ft circumference area that was sunk in but the flooring was still put in covering that obvious problem. I realized there was an issue once I walked on it so I know this problem was just swept under the rug. Some of our walls have very noticeable waves where there should be only straight angles and lines. One of the largest windows in our living room had a huge hump on the base of the window that was part of the drywall, along with that one of our ceiling beams looked like a twizzler candy strip. It was so warped it was obvious to anyone that isn't blind. The master bedroom shower had the hot and cold water hooked up backwards I stepped into an ice cold shower, luckily it wasn't one of my kids with boiling hot water.

Today 10/28/2018 I was walking up the stairs and I stepped on a nail at the base of one of the steps. I didn't think much of it until my daughter poked her heel coming down the stairs, so upon further inspection every single step had 15+ nails sticking out about 3mm each some more than others. I went ahead inspected every step for nails and hammered them flat, I was not going to let that problem persist potentially harming more of my kids. I took pictures for proof of this problem.

While working on the stairs I noticed parts of the drywall that had huge gaps between the step and the wall. A few steps were stained with paint and some steps have about 1/2" gap where paint is missed. The door knobs on some of the doors have been coming loose, and one door specifically has a hole that was patched but is still obvious after being repaired twice. A lot of the door trims along the border have dents and dings. I personally inspected our crawlspace and I found pieces of PVC pipe, scrap wood, sawdust and the plastic laid out to cover the ground wasn't even laid out fully, there were bare parts of dirt exposed.

Now moving on to the outside of the house along the whole perimeter of our yard, was leftover garbage from the construction including but not limited to nails, metal pieces of scrap and concrete rocks and glass. The sawdust layout is very poor too heavy and too light in parts along the entire stretch of yard. A big concern that we still have along with all of this is our roof inspection stated that the way our roof was installed voids the warranty. We were "told" this issue was addressed but due to other issues being "fixed" that weren't fixed until we persisted. Neither my wife or I are confident that the roof was fixed. We still only have 1 garage door remote and our driveway still hasn't been cleaned or pressure washed.

I imagined that Express homes stood for easy to build homes at an affordable price, but its disappointing that we are paying a huge amount of money for a place that had quality and durability ripped from under its foundation. My experience with this home purchase from D.R Horton seemed like something out of a kids book. The walls have waves in them and so do the beams in our ceiling along with all the other jokes of issues this house has, D.R Horton should be called D.R Seuss although this would be more of an insult to Dr. Seuss. This is the first and last time I would ever purchase a D.R Horton home and I will not recommend to anyone to purchase an express home.

So I email telling her that I still don't have the contract. And this was her classy narcissistic response that she also cc'd my buyer on: "You are correct. Your agent is out of the office until another 30 days so forgive me for not sending it. I have to cover her clients, my clients and service the buyer traffic that walks through the door. May not sound like much but I have just gotten home and my tension headache will not allow me to do anything this evening. I’ll send it to the buyer on tomorrow."

She has been saying the same thing, same excuses for 6 days now... we were supposed to have it 2 weeks ago and then last Monday and then she would get it to us on Wednesday and yesterday, she promised to get it to us this morning and now she says it will be tomorrow morning!!! There is so much more to our frustration with this agent. I am sure that you are missing out on buyers because of her. Please call me ASAP.

4 to 5 inches of storm water does not drain from my side yard area of 10×4 next to crawl space due to dirt settlement into bowl shape after laying the lawn. This warranty issue has been declined saying yard does not have bowl shape and rain water does not stand in the place for more than 24 hours. My neighbor house gutter pipe drains water with in only 10 inches of bowl shape area of the yard and water sweeps in as excessive moisture into crawl space. Crawl space entrance door has low lip next to water stagnation area and presents potential risk of flooding crawl space. I have uploaded many videos and pictures of water stagnation on the yard including down pouring videos of my neighbor house gutter pipe. DR Horton closed my warranty ticket and does not respond on emails.

Finally, there is another SO opened for regarding one side of the house because when it rains water gets accumulated on the whole side of the house and with the poorly job done by their lawn subcontractors, all the cheap Bahia grass has sided to the middle of the corridor between my house and my neighbor. Since the SO was opened, NOBODY has called me to schedule the job. I'm attaching the semi-annual survey that DRH sends to its customers. Instead of rating them with 1 (the lowest rate possible), I am giving them -10 (minus ten) which I think is still too considerate for them.

So they completely don’t match. When my husband brought this up and asked them to fix it, he was told that they weren’t going to be changing it and “they have the right to make those changes.” With the moving truck loaded and my lease up states away, we felt like they had us in a very vulnerable position and didn’t get out of contract over this. We also had issue with the paint on all of our cabinets. There were paint streaks and drips on nearly every cabinet in our home. When my husband demanded that they repaint them, he was told “you are the most difficult customer I’ve ever had and I can’t wait to be done with your house.” They had left paint drips all over our tile and when my husband asked them to clean it, they responded that they only do a construction clean and that was as good as it was going to get.

Our tile started cracking right in the middle of our home less than a year into us living in the home. When DR Horton came to fix it, we were told that it was due to a crack in our foundation that wasn’t properly treated. We were also asked to “put a rug over it to prevent further cracking.” by DR Horton. They basically put a band-aid over the crack in our foundation and laid new tile. The new tile that was laid did not match our old tile. When we asked them to replace it with tile that matched, we were told that “with repairs it will always look like somewhat of a patch job.” by DR Horton. They have yet to fix our tile, so we have a large patch of off color tile in the middle of our home without any grout.

The tops of our cabinets are not painted. Nearly all of our door handles have just fallen off simply by opening the door. Our lights flicker when on and when we called the electric company that DR is contracted with, they told us that they would come back to check the next day and never showed up. Our baseboards look terrible around the edges and don’t even line up in many areas. The list goes on and on and on. Overall, I would say that this has been a terrible first home buying experience and the exact opposite of what we expected with a new home build purchase. Take your business elsewhere because DR Horton takes no pride in their product. It’s a shame that they get away with such poor craftsmanship for such a steep price.

The BAD: Found out no street lights were planned to be installed after moving in, only lights on homes. Dark drive into community. House lights are not enough and not always on. Would like to see street lights installed for safety. Community lot in front of home has rebar, trash, and piles of rocks. Another community lot was recently "finished" - only seeded and looks terrible. Would like to see community areas cleaned and sod laid down.

The interior paint job scuffs at the slightest touch (Ex: jacket brushes wall). The walls get marked up too easily for the job to have been done properly. Builder offered paint coupon as solution. The grout for the tile was never sealed. Builder claimed this is standard industry practice. I felt that especially in the tiled shower, this work should be performed in a new construction, move-in ready home. 3 out of the 4 ethernet runs in our home are useless. 2 ethernet runs lead to outside the home for no reason.

Another ethernet run went into the attic but doesn't go to any room. The entire 2nd floor has no ethernet. DR Horton rep sent me on a wild goose chase to find the vendor they hired for the work only to tell me later that DR Horton would not take responsibility for correcting the cabling. The GOOD: Neighborhood is in a great area. Homeowners are friendly and get along. Layout of home is great. The granite countertops and cabinetry are beautiful. Builder recently repaired the roads and removed street debris (although some of this is still in progress).

1. Quartz kitchen island top is scratched from installation on right left-hand corner. 2. Master bathroom mirror frames (2) damaged need to be replaced. 3. Range hood was dented on installation. 4. Inside of a kitchen drawer, veneer peeling call. 5. Installation nick in the sliding glass door. 6. Electrical outlets adjacent to cook top protrude from wall. 7. Shower not draining properly. 8. Uneven heating and cooling system for distribution of air. 9. Rusting hinges on door from bathroom to lanai. 10. Crown molding over cooktop unacceptable. 11. Hot water takes a long time to reach the master bath, over 15 minutes, water heater has been adjusted, need a circulation pump installed on hot water heater. 12. Seams in siding have separated and need to be repaired.

Based on conversations with other owners these are shared issues in many cases. DR Horton does not treat each homeowner equally, offering solutions to some and saying other cases that that is the way it is. If you want to buy a new home with minimal issues when you close and to be treated as a valued customer, look elsewhere.

Repeatedly we questioned the sales rep as to the progress and repeatedly we got no answer. Finally I called the city myself and found out when the drawings had been dropped off. Shortly after our pre-construction meeting we started to believe that DR Horton had violated the resolution with the city that stated no house within a 6 lot space could be the same model and style/elevation. We questioned the sales person and was told that it was not the same model and style and that it was a completely different model. However, once they got the outside walls up we found it was the identical house. We again contacted the salesperson. We were told that there was an exception to the resolution that allowed the builder to build the identical house right next door. Furthermore, in the response email we received the sales person indicated she knew we would be upset with the next door lot having the identical house but she sold it anyways.

I went directly to the city. The city agreed with us and informed the builder that they were in violation of the resolution. The only response we got was an email stating that the salesperson had questioned other DR Horton employees and they felt the resolution included the exception. If one of my employees made that comment I would be furious. That would mean none of them understand the guidelines or have the mental wherewithal to read and understand. The builder told the city repeatedly that we along with our future neighbor would work with the builder to change the neighbors house to ensure all parties were in agreement with the changes. We were not contacted once by the builder. We only found out that the changes to the neighbors house had been submitted to the city when the city contacted us to see how we felt the process went since this was the first instance in 12 years or this type of violation occurring.

At this point, the builder had never once called to even say they were sorry for the issue. Never, not once. Or conversely called and thanked me for bringing up the issue as soon as I did, because if the city would have found the issue later in the process it would have cost the builder much more. Upon contacting the regional sales manager we finally received an apology however we were basically told that we had to just accept the changes being made to our neighbors house. At this point we started to realize that we had been lied to in regards to changes we requested months beforehand. As an example, my wife wanted to upgrade our kitchen to include the option that included a double oven and a cooktop. The sales person told us we could not do a change order as all the appliances were ordered. Yet, a month and a half later we got a construction schedule update that stated appliances were to be purchased that week.

Through multiple conversations we realized we missed out on a lot of things due to the salesperson. At one point we had been instructed that we could walk away from the house by DR Horton employees because we did not like how things have been handled. Most recently, my wife and I realized that the backsplash we ordered is just too dark. Literally a dozen tiles had been put up when we asked them to stop because we hated it. We informed the builder we would have put in a backsplash after we moved in a few weeks because we did not want to push the closing date. We were told by the job sup that he would work on the financial side of things. Understanding business we assumed we would not get a full refund, but we found out they would not refund any money. Even though 2 days of labor were not required and only one pack of material was opened, we would either have to have them install the backsplash or eat the entire cost.

In the same email where we were informed of not getting a refund we were asked not to visit the house until our final walkthrough in a few weeks. We are spending over a half million on this house and we want everything to be right so we are happy and they ask us to stay away. I really am baffled how the salesperson still has a job. We have documented lies from said person, and the cost of changing the neighbors house is not cheap. Not to mention how unethical it was to sell a house next to us when she willing admitted she know we would be upset. She should have been representing us as well as the other buyer.

Updated on 12/04/2018: 10/22/18 - Met with Rep from DR Horton who saw the problem instantly. He was going to get right on it. 12/4/18 - No further contact from DR Horton nor their representative. Issue still unresolved.

Original Review: We purchased a DR Horton Express home in Casa Grande in May 2017. Along came the monsoons and rain and our backyard flooded, we actually had water ankle deep. I contacted warranty and the Representative that finally contacted me refused to work within my schedule to have someone come and "look" at the problem, not fix it just look at it. I was told I had to work around their subcontractors schedule - meaning I had to take time off work during the week and sit around and wait for them to show up.

Now fast forward to October 2018, we have had some fairly serious rainstorms and once again my yard flooded, the drainage blocks the builder installed when setting the wall are lower in the backyard than the front area where the water is supposed to drain. I have made 2 requests so far to have someone contact me and to date only an automated response that my request has been received. Basically once you sign on the dotted line it is your problem.

He advised the system we have doesn't cause condensation, and that he had already been to several homes in the development, each time only to find it was a roofing problem.He requested copies of the pictures the roofers had taken on their visits to help confirm. We have not had any luck getting the roofers or the Horton supervisor to provide those pictures, nor are they returning repeated calls at this point. Getting tired of going to the attic to empty the container I have to keep under the elbow. I'm not in the house full time yet, bought new construction for my planned retirement, thinking (in error) that roof, HVAC, appliances would be good for a number of years!

Their warranty repairs are subpar, they do patchwork and sloppy paint jobs. Tiling in bathroom floor had to be replaced twice as the floor became loose, butter falling off of house, no street signs in our subdivision even after 1 yr and 3 months of living here although the last house is being built. Ductwork was not connected to air vents in kitchen and dining room, holes left in walls covered up by mirrors, this was a new home purchase. This took away from what should have been a happy time instead of being plagued with these issues. Wish I never purchased here.

DR Horton constructs the home and cuts as many corners as possible to get you to buy. I sincerely regret my DR Horton purchase and will never be buying from them in the future. And I advise anyone that is looking at a DR Horton home, take a very close look at the materials they're using in your new build. They're a "production builder" and they make that known. There is very little customization, and they wish to charge for things like window screens, a backyard fence, an AC unit, and they don't offer much more in regards to upgrades.

After being inspected by a third party inspector, there were 25% of subfloor need to be replaced. It turned out almost 80% of subfloor on the master bed room need to be replaced. But the builder still insisted on not to taking out the tile in the bathrooms and laundry to replace the subfloor underneath because they didn't feel the issue because there is a layer of cement backer board. And they didn't inspect the landing area too since they didn't feel there was any issue there.

I sent my 1-year list to them, and the building representative addressed all my concerns. The building representative and customer solutions representative get a 5-star rating. The 4-star review overall is because the paint is construction grade (I had to repaint, but on plus side painted the colors I wanted) and because towel racks and toilet tissue holders were not included (installed myself); however, I chose what I wanted while also having ceiling fans installed. Overall, very positive experience. Awesome neighbors too!

Holes in the roof caused leaks into the home during rainfall. The backyard is not level and we were promised it was going to get graded/level in the back and sod replanted due to erosion and this has not happened over six months now. The back deck is falling apart, the front porch railings and columns fell apart and was partially repaired. The iron spindles are loose and falling apart, the ceilings and walls have numerous nail pops, cracking, and defective Sheetrock. The engineered floors are shifting. Cheap paint on the walls. The communication is piss poor because they lie to you and do not return calls, texts, and or emails in a timely manner. Landscaping is not up to par and they try to put the expense off onto the consumer.

But before I go into that, one of our beloved dogs was so freaked out one early morning when she saw the CAT equipment that she went missing for 16 days. Yes we have a hurricane fence in our backyard. Luckily a fisherman found her on an oyster bed. She had swam the Intracoastal Waterway to get away. Back to our 10 foot wooden fence, all new windows and enclosed conversion porch to protect us all. Due to Hurricane Florence and 2 homes recently bought. To say that their 2 retention ponds beside and behind us failed would be an understatement. After almost 3 weeks of our backyard full of putrid muddy water and a street that has never flooded, homeowners rented a pump to get the water off of our street so we could get to work. We have video to prove these failed ponds. When contacted they gave all kinds of reasons why it wasn’t their responsibility to drain the flooded road.

We met one of the families that had literally just moved in from Colorado. Talk about getting duped. Their home literally shakes, the stairs have nails not properly hammered, siding improperly installed, their driveway flooded by the failed pond, etc. We just wanted people to be aware of what they are getting if they move into one of DR Horton's homes. Read the reviews. Learn the facts. Ask questions. Ask former and current homeowners. When they say “they really care” it is the best lie in the world.

When we tried to complain about these two salesman we were asked to write an email. Lo and behold guess what - it was sent to the area sales manager and here is the best - it is Teddieanne **. YES the one and only our salesman's wife who stated the same thing we cannot give you a closing date because of the uncertainties that they cannot control. But when I told her we were told by their sales team we would close in September we were again told they are not in control of the uncertainties. When we asked to cancel our contract with them with were told that they will be keeping within the terms of the contract. Which was they are entitled to our earnest deposit. Beware of these crooks. Their sales team will misrepresented you and get you to sign their contracts and then keep your money. We only lost $5.500 but I hope that this post will help others. So again beware. Do not get involved with this company.

Updated on 10/01/2018: Still no resolution just more excuses. I guess I did not explain myself correctly, so I will try again. It has nothing to do with the uncertainties of it to be the rainy season or hurricane season. It has to do with the misrepresentation of DR Horton’s sales team in Tampa Fl SouthShore Bay Community Wimauma Fl. I have text messages from your salesman Jarron ** as well as our realtor who also has the same text messages from Jarron that we would be closing in September (This is why we signed the contact with DR Horton in the first place). These text were all giving to corporate as was well as your VP of sales in Tampa Frank ** who turn a blind eye to our proof of text messages.

There were also verbal conversation between myself and Jarron ** as well as Phil ** stating that we would close in September but I know it is hearsay. We have even asked to have a representative from your corporate office in Texas asset us, as we do not feel comfortable dealing with any of your sales team from Tampa. Especially when our first inquiry was sent to one of your salesman's wife area manger Teddieanne ** (unknowing to us). In my experience this is a conflict of interest. So please let me know if this post has given you some more information into our problem as well as when someone from the corporate office in Texas is willing to help us.

You have to mess with the breaker off and on to get the washing machine to work. The room up front light cut off by itself and you had to go out there again and mess with the breaker until it eventually came back on and then when you call them to let them know there's a problem with the electric they have no idea what they're doing and they will tell you, "Oh no there is no problem." And a light fixture in the closet came out the ceiling cuz it wasn't place up there good. The warranty is off now. I'm out of pocket because of a crappy job and a leak in the ceiling. When you go up to the Attic you can clearly see the hole which I'm not understanding how it was overlooked when building the house. I did seal the hole. Now we getting Heavy Rain somewhere around it, it's starting to leak again so now it looks a mess and eventually we're going to have a hole in the ceiling.

I am pregnant stress because of issues with this house and the mortgage went up way too much more than what this house is worth paying for. I no longer want to stay here. What is so hard about hiring good construction workers? If you drove by here while they were building that would also make you change your mind too if you saw how they just threw trash out in the yard. Don't take none of it up. All that stuff is buried up under your house and your backyard, front yard. It's just nasty. A neighbor on the next block said they had the yard dug up to put sprinklers and nothing but trash came up. It's just nasty. If I can get a lawyer and Sue y'all I would and I'm seriously thinking about it. I shouldn't have to experienced this in my first new home.

My backyard is eroding from rain runoff. This has created holes and ditches. I fell in one of the holes and hurt myself. I thought my wrist was broken from trying to catch myself when I fell. I've placed several sandbags on the edge of the grass to help stop the erosion problems. The landscape crew laid sod over the metal posts and erosion fence/tarp that wasn't removed. The sod isn't touching the ground, it's just laying over the bent metal post that they left in the yard. They threw plastic shrubbery buckets and other trash in the bushes near the street on my lot. You can clearly see all of this mess. They left a pallet of bricks and other trash a few feet from my yard on the adjoining lot. I cleaned up most of the trash, but can't do anything with the bricks. They left several metal posts that were bent over by the dozer while they were spreading the dirt to level the yard.

My air conditioner went out within the first two weeks. It has been fixed. I have a water leak on the kitchen sink faucet (not fixed yet). I have no insulation in my garage attic. I don't know why they didn't blow insulation in there. I know it is very hot in the garage and this makes the rest of the house hotter. They left off a strip of siding under the eve on the back porch, which left a hole in the attic. Insulation was falling out and birds were trying to go in it. They finally sent someone to fix that.

None of the repairs have been made other than what I indicated above. This is the first new home that I've ever owned, but I've had more problems with it than any of the previous nine homes that I owned. To think about what we paid for this home and all of the problems with it, makes me sick, and I am HEARTBROKEN. At 64 years old, retired and having spent a big portion of my savings on the down payment, I feel like I'm stuck here. I hope this review prevents some innocent person from purchasing a D.R. Horton home.

What is the most upsetting, is the incompetency level from the representative, when he sent the vendors without calling us to schedule an appointment. I mean people do have jobs and not home most of the time, they have to be notified and meetings arranged. Today, I have a shower tub that I believe is not properly installed and sinks when entering it. The caulk sealant between the tiles and the tub is split and water leaks out during showers. I directed this issue via online warranty request site on July 8th. A month later, I received a call from Mr. ** telling me that he is confirming that a plumber was at my house. I said that nobody showed, then he proceeded to tell me he will send someone the next day in the morning. I mean, what is this??! (Shouldn't we arrange an appointment?) Never heard from him again and no one ever showed.

Recently in mid-August, I discovered that A/C is leaking in the attic, and air ducts have condensation. I called the A/C dealer that installed the A/C and they tell me that I have to deal with the same representative to send them the ticket. So, I give him a call two weeks ago, reminding of issues that he didn't resolve and asking him to send the ticket to the vendor. Last week I called the vendor, and they confirmed that they didn't receive the ticket. He had a full week to do a simple task. Either the position is understaffed and the poor guy has too many responsibilities or he is incompetent and doesn't care. Should DR Horton help me with the electrical bills I have paid for the past 8 months since A/C is not working to its full efficiency? Moreover, recently I discovered that roof tiles are cracked and damaged, and it is since the purchase.

The issue was addressed and "resolved" within a month after closing on the house. And I was assured that all the tiles were replaced... If there is a hurricane these tiles will be the projectiles. Windows frames were left filled with construction garbage in them, making it difficult to open/close. Floor tiles in the kitchen and bathrooms and windows have construction stains. Floor tiles stains are impossible to clean. The overall quality of the builder is very poor. The warranty representative's response and execution unacceptable and upsets me.

I then called my insurance company to come out and assess the damage. Upon his inspection of the exterior and subsequently the interior, he determined that the shingles were installed incorrectly which caused the section to come off in 35 mph when they are "warrantied" for up to 60 mph winds. Since we were well outside of the 1 year warranty of the new house, we were advised by the sales office to not put the warranty request in online. Instead, we were provided with a general phone number, 847-362-9100. This is where the runaround starts. We called a number of times with little results. We were told everything from "Alex will be calling you shortly." To, "we will take down your information and get it to the right person to contact you."

As the days and weeks went by each time it rained we would have to put buckets in our daughter's room and master bathroom because of the roof. Without a response, we could not wait any longer and finally had to have our roof replaced. A simple repair would only be a band-aid fix and we would be in the same position eventually down the road. We continued to try and make contact and were finally given an email address for the area construction manager. I began our communication by asking what the process is to file a warranty issue for the 10 year roof warranty. He proceeded to tell me that the 10 years was only on the shingles themselves and not the craftsmanship.

After about 2 weeks of back and forth and him asking what I was looking for, I explained that I needed full reimbursement for my roof and homeowners claim that I had to file with my insurance company. He told me that he would have to submit it to the "office" for review and asked if I had any wiggle room for negotiation. I explained to him that I needed full reimbursement as the initial issue, the roof being installed incorrectly, was not caused by normal wear and tear and thus the interior of my home is now damaged.

After providing him with all the documentation from the insurance adjuster and roof contractor indicating the improper installation as well as the work orders and invoices of the replacement, we finally had a phone conversation on Friday, August 31st. Just as I expected he proceeded to lecture me on why I didn't contact anyone prior to getting my roof replaced. I don't know how many times I told him via email as well as during the phone call about the number that we were given to call and we did just that.

September 18, 2018. I followed up with the area manager after giving two full weeks (10 business days) for the "office" to review the information. He took a full 24 hours to respond saying that we were not going to be reimbursed but provided me with a generic address of the "City Manager" in order to submit something in writing. I then asked him directly for the name of the person that reviewed our information as well as the direct phone number for that person. In addition to that, I also asked for the insurance company name, phone number and point of contact that DR Horton uses for their contractors. After a few back and forth emails, the only information that he provided me was this phone number; 847-362-9100! THE EXACT SAME NUMBER THAT STARTED THIS ENTIRE MESS!!!!

I have a 7 year old daughter who cannot sleep in her room still because the drywall on the ceiling is completely ruined and we can only assume that there is mold in the attic. Since the insurance company was not covering the roof because it was installed incorrectly, they only provided funds to cover the damage on the interior. Well the interior continued to get worse each time it rained because I was trying to contact someone from DR Horton and was unsuccessful. It wouldn't make too much sense to repair the interior only to have the new work be ruined again when it rained. DR Horton: "America's #1 Builder" that doesn't stand by its work. I don't think that it is asking too much to expect that roof of a new construction house to last longer than SIX YEARS! To those reading this while considering to choose D.R. Horton, I wish that I had read more of the comments from these site before signing.

I received a response on 9/17 that DR Horton will NOT warranty the work due to it "likely caused by the high winds and rain from the recent storm." "Likely" is not a valid excuse to not warranty the work when you have no valid proof that this is a storm related issue nor can DR Horton confirm that the weather in our area was actually even bad. Did it rain a lot? Yes, it has but there was no flooding or tree damage anywhere in our subdivision. I should not have to go to my Homeowners Insurance to have a roof leak fixed if it is not the result of damage. I have lived in this house just over 6 months and there is nothing that has occurred to my home that is weather related that should cause my roof to leak!

To be more detailed a female guest I believe Amanda found that funny because she presumed what my sexual preference was.) There is all around poor workmanship. The paint Job is a joke. My electrical box was not installed correctly which could have lead to a fire. Not my words but the words of a personal master electrician and a very experienced home inspector. These are two different individuals from other companies I had to hire.

The builder's workers damaged my sidewalk with equipment and I was told to call the cops. The workers who have unmarked vans and do not speak English, it was also suggested it could have been my neighbors by the thug and goonish project managers (I wish I knew their names.) I can go on and on. My next move is going to the local news and rallying all of the other residents with the same experience, there are many. Please have someone contact me, it better not be Amanda **, because I requested multiple times from her direct employees and have not received this information. I have many videos and pictures that will be placed on social media and provided to news stations. I am done with having the feeling that I have egg on my face for this purchase.

This along with the fact that the AC company that installs everything has to carry 2 fan motors for DRH homes on their trucks at all times tells me that the parts selected for these homes are bare-bones (at best) and should not be used. I am incredibly frustrated that a part designed to last a decade lasted 2 years in my home and now I am stuck with the $300+ bill to replace something that I couldn't even select in the home that I had built from the ground up.

In addition to ALL of this, the same AC unit is run in every single home in this development. There are single level floor plans right around 2k sq feet through about 2600 sq ft and 2 story homes in excess of 3200 sq ft. There is no way that the same AC unit can or should be used in all of these homes; nor should it be acceptable to use this unit in a dual zone format as is done in both 1 and 2 story homes here. I want DRH to fix this, not just for me, but for the entire neighborhood! We have all paid in excess of 230k for our homes. I would expect this kind of service and "parts choices" in an apartment building where things are more "disposable" in nature.

Short version of a very long story – I was literally on my way to closing and was only then informed that closing would not be happening as initially scheduled. I would learn through my agent that DR Horton was being required by the county to move a road adjacent to our house. I have never been informed how this, what I consider to be a huge mistake, happened. Regardless, we had to repeatedly call and email to get any information. We were finally told that they did not know how long it would take to fix and that they could not provide a definitive closing date.

We had to completely rearrange our schedules to take our kids to their new schools so as to not have to pull them out to bring them to our neighborhood schools. We lived out of boxes with minimal belongs as to not have to move the belongings in storage back only to move them out again if/when closing happened. It took right at a month for us to finally close. We actually were not even informed of the new closing date until a few days prior even though we asked for a ballpark date every day. To add insult to injury, we received a utilities bill for over $120 that DR Horton refuses to pay even though we weren’t living there that entire month! The unbelievable part is that we repeatedly requested them to transfer the utilities back into their name until we could finally close.

That said, we are finally in our home and really love it. I also would be remiss if I did not publicly thank June **. Although we had to call and email repeatedly up the customer service chain, once she got involved, things seemed to progress quickly. She even recognized that we should receive something for our troubles. While our “wish list” wasn’t fully met, I am pleased that she at least did that. Honestly, she brought our rating from a 0 to the 2.5 almost by herself! Mac **, the new home consultant, was also very helpful. I don’t think he was given the information he needed to be of more assistance, however.

Here’s what prevented me from giving a 5 and being on the "satisfied" end of the rating continuum. As my review title states, "All is well that ends well." I believe that to be true as it is not how we start, it’s how we finish. That said, as I communicated earlier, when something is wrong, I do think it is the responsibility of a business to make reasonable concessions and finish strong. DR Horton missed a great opportunity to finish very strong for a number of reasons:

First, communication HAS to improve. I don’t think DR Horton just found out an hour before that closing wasn’t happening due to a misplaced road. We should have been informed immediately. Further, we should have, at least, been given a weekly update to keep us as informed as possible WITHOUT us having to reach out to inquire first. I don’t think that is an unreasonable request, but it didn’t happen for the entire time through closing.

Secondly, I think we should have been compensated for the utility bill. We were told that closing would be on a certain date and followed the instructions as given to have the utilities transferred in our name. It was not our fault that closing didn’t happen. We even asked the next day to have DR Horton transfer the utilities out of our name so that we would not be responsible for expenses accrued during this period. Again, I don’t think that was an unreasonable request either.

Finally, while I appreciate DR Horton’s willingness to give us something for our trouble, I believe that we should have been given both things that we requested. (I don’t feel it would be appropriate to share what they did give us so I will refrain from adding any specifics.) I don’t know that anyone fully appreciates the tremendous stress and grief we faced for an entire month not know if we would ever close and not knowing where we're going to live! Everything in our life was on hold. Everything in our life was adjusted. Yet, we waited patiently not knowing IF we would ever close. It was very disappointing to feel like we wanted the house more than DR Horton wanted us as a customer. I really do not feel that we should have had to call and email begging for someone to help us and talk with us. That said, I do want to again acknowledge that they did try to do something for our trouble, and I am appreciative for that.

As communicated, there were definitely some bright spots, but if the saying, "All's well that ends well" is true, in some regards, we ended like we began. We love our house and wouldn’t trade it for the world, but DR Horton missed a great opportunity to get a glowing review despite the rough start had they would have at least honored requests number two and three above!

The HOA, Ally Management, won't return phone calls or emails. I have to clean garbage out of my yard daily left behind from the construction workers and their kids. The community swimming pool is open to anyone as none of the security features work. People that do not even own property in the development come in and use the pool. Requests for information is never answered. My last communication with DR Horton ended with the gentleman telling me how busy and important he was and that he was entirely too busy to address the concerns.

Updated on 09/12/2018: After contacting the corporate customer care department of DR Horton regarding warranty issues and community concerns about the new development we moved into. Concerns go unaddressed. It is amazing that construction workers are permitted to leave bottles of urine laying around the development, debris scattered everywhere for the upcoming hurricane to throw around the neighborhood because no one had the forethought to clean up prior to vacating the area.

Yes, I have sent pictures to the corporate customer care email of both the urine bottles and the debris, and no response, which is typical. Warranty concerns still not addressed. DR Horton passes the blame on the vendors or sub-contractors that never contact the homeowner back. The HOA took over two months to get us the garbage container that we are to use for garbage collection, which is part of the HOA dues we pay. Maybe DR Horton will answer this complaint as it has certainly failed to answer many others of mine and my neighbors as well.

Since that issue, we have had multiple issues with the appliances, the electric panel, multiple lights out from the appliances tripping of the power, issues with the doors, nails popping out of our carpet, the countertop draining water everywhere, plumbing fixtures, garbage disposal, kitchen sink leakage, broken sprinklers, and electrical damage to the microwave just to mention a few. I sent an email on 6/26/2018 to DFWEastCustomerService@drhorton.com about multiple cracks in our foundation, someone came for inspection on 7/27/2018 took pictures, and told me his boss will call me shortly, it’s been almost 6 weeks and still no call back. I again sent another email to DFWEastCustomerService@drhorton.com requesting an update on 8/15 (almost 3 weeks ago) also no reply or phone call from DR Horton.

DR Horton is always in a hurry to get out of the building warranty agreements because they know there will be several issues coming up because of their substandard homes and quality of their structure, fixtures, finishes, and appliances. They seem to only care about their bottom-line not the homeowners' or customers'. I really wish I did a deep research before buying from them, and I thoroughly regret that. I will rate DR Horton’s building and conduct unsatisfactory and unacceptable and would never refer them to anyone I know.

I have noticed this at the beginning of winter and the builder hasn't fixed the problem even though they tried for couple of months. Still it's cold near the outlet and I have to crank heater up when I am downstairs and then going upstairs I am burning up. I wonder what is it that the outlet is pushing cold air into my house. I wonder when the builder is going to figure it out, it getting frustrating as my utility bill is getting higher. I just wondered if anyone else out there has came across something so weird.

Updated on 12/03/2018: It's almost winter and 6 months in the home, I noticed that it's cooler downstairs as normal than upstairs however, I think it's new home and should be insulated properly so it should stay warm. Not the case, last night I realized that cold air is coming through the two power outlets downstairs. Wow! It seemed like the AC was on when I put my hands to cover the power outlets.

I am totally convinced that DR Horton builders are not caring about their reputation anymore. As time passes more issues are popping up, as I am reading all these articles, same theme! Fast and easy to build while quality is sacrificed. Really don't understand, yet we are still paying the higher prices for these homes, it seems like same story all over the states, not just CA. No quality assurance, no accountability of poor work and all they say is we will fix it when we call customer service, which is at the home owner's expense because I have to take time off work to be available for fixing of issues after issues. So frustrated.

Original Review: I bought DR Horton Express home in Natomas Sacramento and would not recommend any of my friends and family to buy these homes. Buying a home is not cheap. On top you get poor workmanship on these homes. Since I moved in May, I have issues after issues which has not been resolved and on-going. Buying a new house and thinking I won't have to worry about fixing or repairing, however it's not true with this new Portola Express Homes, I am coming across poor workmanship, sink installed poorly, crack in cement, laundry vent makes loud noises, walls are cracking. So many issues for a new home.

Now if we want palm trees we have to pay something like $1600 out of pocket on our own. We are stuck now so to speak but hopefully others can learn from us and not make the same mistake of trusting this company to follow through on what they say they will do and leave you high and dry; but not so dry because we also had a major water leak that ruined a lot of paint and drywall because they didn't properly seal the shower glass. Add to the list of unresolved poor quality work.

At this point, we have had two separate “Work” days over the course of a month and a half in which only part of the contractors show up. And the ones that do show up disagree with the original assessment and then don’t complete all of the work or are unprepared for the work at hand and have to reschedule. So I am still left with hardwoods that need to be repaired, a gaping hole in my master shower, carpets that have been “fixed” twice that are still messed up and a list of other promises that are to be fixed. Some of these items were even identified at the initial walkthrough of the home and I was told were supposed to be completed by the end of June. Two months after the deadline for the original items and I am still fighting to get them to fix what they promised to fix.

The best that I can gather talking to my neighbors, reading the neighborhood Facebook page, and the reviews online is that D.R. Horton will make you all the promises in the world to get you to purchase a home. Then once you purchase it, you are on your own. They will keep making excuses for why the contractors aren’t showing up on time if at all, why they said they would fix something but now they have thought about it and they are not going to fix it, or sometimes they just don’t respond at all.

They do have a “Yes” man that works in each office. Once the squeaky wheel annoys enough people, you will get sent to him. He will start the process over and make phones calls and send emails and it will appear he is making a better effort than what was previously done. But then it comes down to the work being completed. Once again, it falls short. I have even talked to neighbors that have spent money to have an official home inspection completed to prove their issues are legitimate to D.R. Horton.

You, like my neighbors and looks like myself as well, will continue this fight all the way up to and past the One Year Warranty date and continue to be frustrated. So if this sounds like a good time to you, then I would recommend you buy from D.R. Horton. But if this sounds like a nightmare like it truly is to so many more, I would stay far away from this builder. Read the reviews online and do not discount them out like I did. My biggest mistake was reading the reviews from around the country and not believing them. It’s not just this particular build site. It is D.R. Horton as a whole. Good Luck, and I hope you don’t make the same mistake I did.

Most recently I was informed that I must have not only pre-loan qualification, but full loan approval, $20k non-refundable check to DR Horton, no contingency for sale of an existing home (not needed), and proof of funds. I have responded with verification that have more than adequate funds to purchase the home outright with cash and desire to be treated as any home buyer would. It has been over a week and I have not heard back from DR Horton sales. I also called the sales manager (VP?) at the DR Horton Colorado offices in Englewood, CO a week ago and have not heard back. If it is the intent to place these provisions so that I will not change my mind, they are ineffective, it would be better to just go to contract.

I am also disappointed that sales staff did not inform me that almost all of the development lies over an abandoned coal mine and of the additional taxing district in the area which pays for the development infrastructure. This almost doubles the tax cost with the additional $10-12k/yr tax. Perhaps it is the hot home market, but I expected better treatment from what was supposed to be the top line of homes for DR Horton.

At this point it is less about the lights and more about TRUST. WILL they be there for me should anything happen to my home and while it is still under this so-called warranty that per what I am reading, they do not abide by nor stand behind their product. Before anyone makes any comment for me to reach out to CorporateCustomerCare@drhorton.com, I have already done this, as the management office, is horrify difficult to get a hold of, once you are placed on hold, you will never hear from the individual again! Classic deflection, classic, "pass the buck." I am so very disappointed and hope that I still can salvage this purchase.

Here's how he responded, "Why you're frustrated? You're not the only one that have sprinkler problem, thousands of people having that issue right now. Due to the busy season, you just have to wait till your turn!" I told him I understand but still frustrated have to wait like this without knowing when it'll get fix. As if it's not part of the warranty, I probably already get it fixed by now. He responded with another inconsiderate thought, "Well you are welcome to get someone to fix it for you but you going to bear all the cost and your warranty will be forfeited!"

Instead giving me a comfort assurance that it'll get fixed soon & D.R. Horton will keep their warranty promises/responsibilities, he was making me so upset and regretted to purchase my home with D.R. Horton!! On top of that, made a phone call to the customer service department this morning, left voicemail with phone number to contact me back. And of course nobody would call me back... D.R. Horton have the worse customer service ever!!! This is not my 1st bad encounter with D.R. Horton, it's already started from beginning of getting my house with Jon - the builder that keep giving me empty promises to take care of things before I moved in. But just disappeared without any news. I would never ever recommend anyone buying their home!

I contacted my real estate agent to notify her. She told me that she would contact Tangela ** (D.R. Horton onsite agent). My agent called me back and told me that Tangela was going to contact the builder. At approximately 9:30 Daniel showed up to conduct the walkthrough. When Daniel arrived he seemed stressed and overwhelmed. He told us that he thought our closing was at 3:00 pm. This didn’t make sense to me either way. The initial walkthrough was conducted on July 24, 2018. There was an entire week to complete the repairs. Daniel began to make phone calls to different people regarding repairs. It was total chaos! My wife was frantic at this point. It was so much that needed to be done. We had to leave in order to make it to closing on time. Going to closing with all this going on was very stressful.

We arrived to closing at 11:00 am. While waiting in the lobby I was given paperwork that included a survey. I had to list all the things that weren’t completed in the home. We were finally called to a room to start the closing procedure at approximately 11:40 am. While in the room for closing a lady entered the room and notified us that the repairs had been completed and provided us with a document with the repairs that weren’t completed and needed my signature. I didn’t feel comfortable signing the document not knowing if the repairs had really been completed or not.

My wife had to leave the closing to go back to the home to make sure that the repairs were done. My wife called to confirm that some of the repairs were done. She also explained to me that everything was being rushed and half done. While she was there she was pointing out things that were missed. She was given a work completion agreement document by a D.R. Horton representative (Frank). This document referred to the repairs that weren’t completed that day (floors and carpet seam). They were scheduled to be repaired on 8-6-18 but weren’t.

My wife called Tangela ** on 8-6-2018 at 11:13 am to confirm that the repairs would be completed because we had not heard from anyone regarding the repairs. Tangela said that she was going to contact the builder. Daniel contacted my wife and told her that the repairs were still scheduled for 8-6-2018 but didn’t have an exact time. Later on that afternoon I received a call saying that the floor and carpet repairs would be done Thursday 8-9-18. All of this has been extremely frustrating! There has been a lack of communication and a lack of urgency. I expected so much more from D.R. Horton.

After waiting for over a week to get these repairs done the repairmen showed up on 8-9-10 and still didn’t complete the repairs! They arrived and appeared to be clueless as to why they were there. My wife tried to explain to them and show them the floor and how it needed to be repaired. They didn’t speak English. They began to speak in Spanish to each other. They stepped outside. My wife assumed that they were going to get tools from their van. After time passed by she noticed that they had not come back inside. They left! They didn’t say anything! They just left! This is unacceptable! I received a call saying that the builder was going to have to come out regarding the floor. I’m really tired of the back and forth and the poor customer service.

After moving in we realized that we didn’t have a doorbell! The box was in the inside of the home but the bell wasn’t on the outside. It’s not something that you think you would need to check for. Wilco Electric came and installed the doorbell on 8-8-16. I am now left with a big hole in my wall where they had to cut! I haven’t heard from anyone regarding this matter. I would think that this would have been taken care of immediately. Let me just say again how disappointed I am with D.R. Horton. I have received better customer service at Chick-fil-A! This is unacceptable! I would like to have ALL of my repairs completed immediately. I have been more than patient and understanding. At this point I’m irritated and disappointed with D.R. Horton.

I would also like to mention when we moved in on 7-31-18 the house wasn’t clean. The carpet was dirty and had not been cleaned. The shower in the master bathroom was dirty and scuffed with black marks on the floor of the shower. The sinks and mirrors were dirty and covered with fingerprints. The garage was full of sawdust. The doorknobs had/has paint on them. This was just a bad buying experience. We’re so disappointed. The shower head in the master bedroom wasn’t working. The builder (Daniel) was notified. He said that he would get us another one. Days later and we still don’t have a functioning shower in our brand new house. I just purchased one on my own.

The wrong touch-up paint was given to us. Imagine this! It’s just been issue after issue. This was reported as well. We still do not have the correct touch up paint. Moving into your new home should be a joyous occasion. I can’t say that it has been for us. Like I said we expected so much more from D.R. Horton. We are in the process of putting up unhappy homeowner signs in our yard. This is a new community, potential buyers should be warned.

Updated on 09/06/2018: I got a response... "We will only supply the doors if you install a bump-out kit because the cabinet fitted is a special size," ok I thought... Contacted Lowe's & Home Depot. No one knows what I am talking about! Then I thought to myself, why am I having all this aggravation after buying a new house, I'm not a carpenter etc. We paid $260,000 and all we are asking is for the builder to do the right thing... My advice is if you're expecting great after sales experience do not buy from DR Horton Home construction company.

People park in the wrong side of the street, not to mention there are dozens of homes with 4+ vehicles per home that park in front of homes that aren’t theirs, front lawns look terrible from lack of watering, we even have a neighbor with an ugly red couch on their front porch. I am high disappointed with my purchase and do not recommend living within a DR Horton community!

Parking is another issue. People park on the sidewalks, directly under the no parking signs, and the builder’s contractor’s park their work trucks on the private fire lane that leads up to my house. Basically, making it impossible for my neighbors and I to get to and from the main road in the Sunrise Ridge community. Also, My packages are delayed because delivery drivers cannot get around all the construction vehicles and the illegally parked cars. There are a few houses left here for sale but I would not recommend purchasing one of them unless you want to deal with constant headache!

So I got not one but 2 companies telling me unit is too small for my home size. Of course they were denying up the Ying and the Yang! So I paid a state inspector to check to see what is the problem. Finally, he found several problems to be addressed and they completely washed their hands to follow through inspector's recommendations. And here I sit in a brand new home, without proper cooling. Can you imagine spending so much money for a new home to have no cooling as should be in the hot summer days. Please be aware! I advise.

Updated on 08/14/2018: To my surprise DR Horton reached out to me, and they responded. They said they would address my concerns and send my information to warranty corporate department, and I just wanted people to know till this day I haven't heard from warranty dept. I think they responded to me perhaps to look good in the eyes of the people reading the review, but still I have my problem and they are not helping me at all!!! So please be vigilant if you are going to purchase a home from DR Horton with the air conditioner. Please!!! Because they will not take care of you.

While touring the community, we found a model we liked. Unfortunately, I did not accept the position. Skipping ahead to June of 2018, I accepted another position with another company in Greenville. My wife and I immediately came up to Greenville to tour the area and especially James Lake again. We decided it would be a good idea to obtain a real estate agent, just to help with any possible negotiations. I immediately noticed a difference in Allen's demeanor, once we notified him we had an agent. He probably saw the loss of half his commission. Upon touring the community there was model already built that we were happy with along with a lot which was recommended by Allen, if we did not go with the existing home. The thing that struck me wrong the day we toured with Allen and our agent, Allen kept trying to sale us on homes that did not have what we wanted or suit our needs.

My wife and I left to think on the entire deal. We did state to Allen that the sale of our home was contingent. We were already in the process of getting our Myrtle Beach home on the market at this point. We put our house on the market on a Friday and over the weekend we put an offer in on the existing house, only for Allen to respond that we had to have a contract on our house, which had never been mentioned. On the following Tuesday evening, we accepted an offer on our house in MB. We immediately contacted Allen, via our agent, to put in an offer with our contract in hand. We were told that someone beat us to the punch by 8 hours. We then told Allen we would like to build the same house on the lot he recommended to us back on the day we toured with our agent.

His response was that he could not build a house on the lot, because the lot had not been taken down from the developer. He stated the developer was holding up the lot. Fortunately, I have connections in the area, and found out it was not true. The developer was waiting on DR Horton. I contacted one the local upper Managers with DR Horton, to find out when the lot may be taken down and I told him that I would like the lot when it was ready. I told him what model I wanted and he said that would be ok.

Two weeks ago, the gentlemen from DR Horton called and said that they could no longer allow the model we wanted on the lot we wanted. We asked why, and it was claimed that because of the depth house, the septic system could not be installed correctly. A shallower house would need to be built. I knew this was not true, because the other house and lot was not as deep as this one and Allen had sent me a layout of the model we wanted and the septic system on the current lot of discussion. I remembered I had a copy of the drawing in my e-mail still.

I tried calling the gentleman back, so I could send him what I have, but he will not return my calls. In the meantime, we asked for the cost of the model DR Horton wants to build because we do like the model. Allen quoted the model at $40,000 more than the model we started with. I am not interested in paying more for a 2nd choice home. We have given up on this and will not be looking at DR Horton communities anymore. They got our money twice, but not again.

I have talked to Tommy and he refused to reinstall my fence since he marked it wrong. I have talked to customer service in Charlotte N.C. I have talked to Deron ** once in Greeville S.C. He will not call me. I talked to Carl ** and he talked to his supervisor that will do nothing and I called Corporate in Arlington TX. And they refused to help as well. I have recently sent several email to Mr. David ** at ** with no respond so far. so it seems no one cares about the poor quality home them sell or the lies we are told to make it right. On a scale of 1-10 I would give they a 0. Buy any home but a D.R. Horton.

I most definitely would NOT recommend this company to anyone ever, because I would hate for anybody to have to experience the anguish that my family went through dealing with these people and this horrible company/business. If you're one of the ones that had a pleasant experience with them, consider yourselves lucky, because they are the WORLD'S WORST!!!

The final walk was intentionally scheduled on the day of our closing saying they are too busy and can arrange the final walk only 2 hours before closing. Now I understand why they scheduled it so late! My salesman and builder repeatedly texted me and emailed me saying all the issues were resolved as per the inspection report and as they were too busy so they didn't have any choice but to schedule the final walk on the closing day at 8 am. My closing was at 10 am.

To my surprise, on the closing day, I found the vibration issue was not fixed. I wanted to postpone the closing but they said it was not possible! But the builder promised me that he will fix it within 3 days and took a note of it on the items pending list. I had to go ahead and close the house as I had only like 40 minutes left after final walk. However, it's been 5 months now. Hundreds of emails I have send them regarding the issue.

The builder instructed me to file warranty claim and stopped picking up my calls. I submitted the 3 months warranty claim. The technician came and agreed that it needs to be fixed. They send the KB people and Lighting Connection people who are blaming each other but no one is fixing the issue. Now the technician offered me some cheap quality Chandelier to replace the fan downstairs saying this is what she can offer as they cannot fix the issue. Some $50 dollar worth cheap chandelier! Seriously! So all those email they send me earlier and all the promises were nothing but lies!

I have documented each and every text messages/emails I had with my builder and sales person where they repeatedly deceived me saying this is a minor issue and will be fixed. If I had known the complexity of fixing the issue then I would have never purchased the house. Legally it is the responsibility of the builder to inform me if the house has any issue.

I do not understand, if I am within the 1 year warranty period then what is the problem of fixing the issue now! What is the point then having this one year warranty offered by DR Horton? We are really busy people and does not have time to follow up on this every time. So I was ready to accept a chandelier instead of the fan but DR Horton offering me the cheapest quality product and acting like they have no obligation after the house is sold. They won't fix the issue which legally and as per their warranty agreement they should and they won,t offer us a decent chandelier as well.

I advised that I would allow the repairs to be completed but would require a separate independent inspection or same company who did the first one. The builder declined to pay for it therefore I refused to move forward due to different leaks and cracks with the foundation with evidence of leakage within the foundation which appears to be the norm with this specific builder. There was also a evidence of leaks in the master bathroom which the house was brand new no previous owners so how would that be considered normal wear and tear. There was issues with the stove burner, there were nails bulging from the roof shingles, there was some other critical.

Damaged shingles on the roof, cracks in the brickwork, sample of the furnace flue pipe not secured, main panel not covered, sagging and disconnect of air ductwork supply, there were exposed drip lines and were not UV resistance, leaks around the tub and shower, light fixtures missing, the foundation has shifted in one or two areas evident mainly by brickwork cracks. There is poor drainage in some areas around the perimeter of the foundation. Recommend this be corrected to help minimize future foundation movement. Recommend caulking between the wood roof trim and siding mainly along the garage side of the home to help prevent water penetration. I have requested earnest money back after the inspection and the builder advising they will not pay for an independent survey. After reviewing these many complaints it’s sad this company is still in business!

I’ve requested my deposit or a letter as to why so I can move forward with attorney. They will not! I’ve contacted DR Horton’s corporate no response from the email, I contacted Century 21 Judge Fite in Dallas because that’s the realtor office and unsuccessful! I will never do business with DR Horton or Century 21 Judge Fite. Horrible customer service! Needless to say my contract had never been canceled but yet the same house is on the market. How interesting. I’m sure with the same issues but I’ve never gotten my money back! The worst experience of all time! I have been emailing Paul now trying to get it resolved the legal way! As I read these other complaints maybe I should count my blessings.

Before we left, we asked for some of the studs and the sheets of plywood to be replaced and the DR Horton representative agreed to do it before proceeding with the house wrap and moving forward with roofing and drywall. On 5/14/18, I sent an email to the superintendent asking about the issues noted during our first walk. He responded on 5/18/18, during his weekly recap, that the issues will be taken care of by the following Monday. On 5/25/18, I stopped by the house and asked the superintendent if the issues noted during our first walk were taken care off, which he responded in the affirmative. He then led us into the house and to our surprise the plywood sheets weren’t replaced but patched over it and the studs were just re-enforced. At that time, I expressed my displeasure regarding the lack of follow up and transparency.

On 6/1/18, I received communication that the items were replaced and that I could come over and walk the house one more time. While the issues were in fact fixed, we were treated very poorly by the DR Horton Representative, questioning as to why we wanted those items replaced and how it was a wasted of time. As you can imagine, I was not very happy with the situation and didn’t appreciate the way my wife and I were talk to. At that time, once again we were ready to walk out and cancel the contract but was promised that everything was going to be taken care of going forward.

After not receiving any updates for about 14 days, we made another appointment to walk the house and agreed with a representative of DR Horton to do it on 6/21/18. During this walk, we noticed some issues but we were told that they will take care of those during their punch walk. Based on my previous experience, we weren’t too confident about getting a positive resolution. As a matter of fact, the last update we received on the house was on 6/16/18, even though we were told that weekly updates will be sent to us. At that time, we informed DR Horton our desire to cancel the contract due to their inability to take care of the issues in a timely manner and the poor quality and workmanship of the house. Of course, now they want to keep our deposit even though they fail to delivered a quality product.

To be honest I wish I bought an older home; Quality would be way better and I would know what I was getting into. Not the case with this new home we purchased. We expected to move in and go on with life. Today is the 25th and we have yet to move in. It is issue after issue. I would NOT recommend DR Horton in the Savannah, Georgia area. This is very unfortunate because in Texas (we previously lived there) the homes were the best in the area. If you think buying a new home will alleviate any issues, wrong! Opt for an older house that has been built with pride!

As a new homeowner, reading CCR, this does NOT say what the HOA is wanting it to say. I quote "All rear yard walls shall be enclosed with a masonry wall, or a combination of masonry and square steel tubing, and shall conform to the Design Review Guidelines and Rules. All other fencing and screen walls shall be constructed according to the Design Review Guidelines. All Screen Walls and Fencing shall require approval by the Committee." In good faith we purchased our home within our budget. IF a wall was required within the 'year' that Bruce and the HOA continues to quote, we would NOT have purchased this home as an additional $15,000-30,000 is not within our current expenditures. We plan for a wall in approximately 5-10 years.

I know this is a repeat, but the HOA is very vocal at this time. We also have a VA loan, a major monetary, forced improvement might not be in alignment with our loan. We are hearing many second hand reports and we would like to hear directly from someone in authority. We are pursuing DR Horton for 1st hand information. Another homeowner has have a phone call from DR Horton, but not 5 others (ourselves included) have not.

The big day came and we moved in. Now a year later water spot on the ceiling of garage. Thought the roof was leaking. After 2 months and threatening to get a lawyer a representative from the roofing company comes out. And to my surprise tells me that the dormer over my front door the sides were never finished no mud or stucco or paint on the sides. How this ever got passed by the inspectors behooves me. The representative from DR Horton came out finally and stated that he has seen this before on this model of house (REALLY SEEN BEFORE). Also the concrete in the garage floor only has one saw cut down the center nothing across so no the concrete is cracking also the front part of the driveway and the patio good only knows what is below the tile and carpet in the house for only being a year old what the heck in 5 years am I going to be driving on a gravel driveway hope not.

The representative stated to me that get this "DR Horton is still alive and that he is changing his way and becoming more customer friendly." Once again I say (REALLY) should have always been that way since we are paying a lot of money for WHAT I thought a home. Maybe they should hire better skilled people to build their homes and use better products. I went there hurricane Irma and once again only God know how much water went into the house. My lawyer said give them a chance to fix the situation and you better believe that I am going to watch every move that they do and anything that I think is not kosher I am going to pull the cord and call the lawyer up.

Beside all the things that we were told about this community like a gated community (BS) a true gated community would have a wall or at least a fence around the whole property not just a gate in the front that doesn't even work and supposedly cost around $52,000. Boy someone got took to the cleaners on that one. Til I see some major fixes I am finished for now and I hope that they keep their promise to me on this or it will not be pretty 'cause I probably should have listened to my spouse from the beginning and told them the shove this house someone a year ago.

We were originally told this home would be completed in July/August. This was their plan as they have 3 boys who will be starting school here next month. We were then told only to rent for a few months as the home would be completed in the Fall. Luckily, they signed a 6-month lease but this property has now sold and they are under time constraints, yet again. We are now being told that the home will be completed by Christmas.

We were made aware this morning, after calls and emails, that the Town of Mount Pleasant requested additional information and engineer drawings on the drainage around the trees, cannot understand why these drawings previously submitted were not done by an engineer? This is not the first house built in this neighborhood but maybe the 300th, so there should not be surprises.

What is the status on this? We need some firm dates on the start of construction and completion. We continue to get the "run around" and no answers. We remain excited about the home and neighborhood but we need to figure out if/when the home will be completed. Do we need to change our plans and look at other neighborhoods or homes? Please provide some answers, updates and timing at your earliest convenience.

Three years later, we outgrew the house. We had a buyer and some issues came up with the inspection. I called DR Horton and was put in touch with Brian and Micheal. They again came out that next day. DR Horton really cared that an issue came up on the inspection report and made it right! When I would call either one of them they answered or got back to me that same day. They kept me in the loop and saved me from losing my sale. Defects do happen in construction, but DR Horton didn’t run from them or try and weasel their way out of it. They were true to their word and made it right.

Now my home is less than 3 years old and the roof is leaking. It hardly ever rains in SA so it isn't easy to figure out you have a cheaply made roof. There appears to be no damage, it is just leaking due to bad work. But DR Horton says the shingles have a 25 yr warranty, unfortunately the roof only had 1 year + 1 extra year of repairs only (will not cover the cost of damages). So they refuse to even send someone to look at the roof and determine for sure it isn't covered under warranty. They don't care that the house is still so new that this looks bad on them. No one should have roof leaks on a home less than 3 years old. It only took 3 years to determine you all did a terrible building job because it hardly ever rains here! I do NOT recommend DR Horton Homes. Apparently they build cheap and do not care to help you when it falls apart. They won't even come look to ensure it isn't a warranty covered issue, let alone fix their poor craftsmanship.

I bought a house in July 2017 by putting down 3% with an expectation that the home will be ready by Feb/March 2018. Due to several reasons the Closing has been postpone & now it's August 2018. I have been co-operative during the entire postponing process but recently I learned in the month of June that there is major change to the elevation of my unit primarily the balcony. This change affects aesthetics, look, wind, air, basically everything. As home buyers me & my wife kept asking the Sales team if there were any change to the floor plan or elevation since last June but every time they came back saying there were no changes. Now when we confronted them we found that how unorganized they have been in terms of sharing information & doing the job with diligence. Below are the reasons & comments from the Sales team over this entire process.

Sales team didn’t know that the changes to elevation are coming because the back office didn’t inform them until June. But we kept asking them from our side if there were any changes, they should have done their due diligence in finding this. But obviously they failed to do this. They shared 3 different elevations plans & every time we prove them that it was incorrect they would come back saying elevation plans are for illustration purposes only.

There was a change in floor plan but Sales team kept saying this is not a floor plan change. I think they should educate themselves in what is part of a floor plan given they are in this line of work. Whenever they didn’t have any answers they would hide behind the paperwork saying as per contract Builder is not responsible for informing buyers about changes. To my surprise the builder is responsible for sharing changes in a timely manner but the sales team says they are not. We received this information after neatly 8 months.

Sales justifies 3 different incorrect elevation plans to following reasons: Copying incorrect background. Not having modified the version or sharing older version. These are for illustration purposes only. Sales team keeps telling us that other buyers had to issue with the change but they wont provide any proof to support that. In a way showing favoritism to others because they won't speak up. By the documents that I have received it clearly shows that the elevation plans were modified in November 2017 but they didn’t tell us until June 2018. In a way failing to share information.

Sales team kept saying there have been numerous changes on this property but failed to keep a check on this & inform buyers in a timely manner. In a way keeping us in dark so we don’t back out of our purchase & then informing us at the 11th hour so either we will back out or will accept changes without any accountability. Obviously now they will profit in either case because if I back out they can sell the house at higher price.

Overall the message from Sales team has been that they don’t care about the home buyers. We were often told to back off from the purchase since we don’t like the change to elevation but they never held accountability for not doing their due diligence in this matter. We have exchanged several emails within the last 6 weeks & I can provide those as reference showing how Sales team goes around the bush by not answering specific questions. They are very arrogant & don’t want to hold any responsibility for their mistakes.

My questions to DR Horton is very basic. WHY ME? WHY are you punishing me for your mistakes? Is there no accountability & is a good customer service to not inform the buyers of the changes. Being an individual I don’t have resources to fight a corporation but I will do everything in my power to spread awareness on this overall process to as many people as possible, so nobody else experiences what I have! I am sending this out to as many people as possible that I will find contacts for at DR Horton hoping someone is genuine enough to do right by us. But honestly I don’t have any hopes.

But closing cost interest rate this lender changed my mind. Around May 10th I go see DR Horton sale agent. I told him I can't go this lender. I like cancel this deal but I like make another offer exactly same model same circle but this house no upgrade. This house asking price that time around 587000.00, they accept my offer 582000.00 late June, 3 days before I closing this no upgrade house. First house with ruby upgrade they try to sell to me 637500.00 bring this house price 594500.00, right away I talk DR Horton agent. I told him what is going here. "If you bring price down, why I buying this house." I don't want buy house 10 days later you sell upgrade same house 500000.00. Agent told me 594k bottom price, don't go any lower. Anyway I closed my house June 30th. Around early July 6 or 7 days later after closed my house. Same model same circle 2 block my house exactly same house but this house 53.0k upgrade they bring price down $529,990.00.

This house listed 3 month early 660k, I try buy 637.5k but builder prefer lender scare me. 3 days before I closing my house DR Horton agent assure me 594k bottom price this house. When I see 529k this house price go talk agent. I say, "You told me 594k bottom price this 53k upgrade house you selling 529k. Why I pay you 582k no upgrade house. You steal from me over 70k. Your prefer lender appraisal this house 2 month ago over 640k. Vegas housing market not crash. Why I lose my house value 7 days later 80k? This not fair." They answer to me, "life is not fair." I contact company headquarter. No respond. Going lawyer get my money this thief. My book Vegas DR Horton run by crook. You don't lose your house value 7 days later 80k. If you buying house DR Horton house Vegas be careful there. Land of unfair pricing practice predator home builder Vegas.

Problem #4. Kitchen cabinets were chipped and damaged. The foreman brought nothing but a sharpie to make repairs. Problem #5. When pouring the foundation the measurements were off and left a 4" hole in the front of the house near the garage door. Had to install a patch but I had to point it out. Where is the supervision on any of this. Problem #6. Nearly every door frame is damaged because it was hit with a hammer or chipped in some way. Instead of making proper repair, the frames were just painted over. I wrote the customer service line and they ignored me, so don't bother with that route. Just stay away from DR Horton.