D.R. Horton Homes Reviews

I purchased my 4 bedroom, 2 bathroom, 2 car garage corner lot on in a hill in June of 2019. I was in heaven. July 2020 I just entered hell. In December of 2019 I experienced my 1st issue with the septic system. Since then they have been out twice. Right now I’m in the process of hiring a company other than theirs to inspect this system. They actually told me not to use toilet tissue in the toilet. As we speak I’ll also hire someone to I guess empty it yet again. I was told by the warranty department it’s my problem after the last time they came out.

We purchased our home in November 2019. They left the easement uncleared, ungraded and unsodded but all the adjacent properties were completed. This as well as numerous other issues. When you try to ask for assistance, they ignore. 6 new homes in my life. D R HORTON is the most unprofessional company I have ever seen. Do not close on the home until you have everything fixed. They will not help you after that. Hard to put into words how dissatisfied we are with this company. You can sign me. Steven **

We purchased a new D.R. Horton home July 2019. After a few months of being in our home we noticed our fence was starting to fall. We let D.R. Horton numerous times and only to be told it was our problem. The fence posts are splitting and rotting and were put in a brand new home like that. After numerous complaints, we were advised again that it’s still our problem and it was normal. As we started driving through the neighborhood we noticed multiple houses in our phase with the same issue and some fences had even fallen. So now here we are, a brand new home and have to buy a brand new fence. We are now seeking legal and want to warn you all that if you purchase a new home through D.R. Horton, plan on also purchasing an attorney like we had to do and a few other neighbors.

My wife and I purchased a D.R. Horton home about 5 months ago, and I have to say, at least so far, we’ve had no bad experiences with the company or the build of our home. About a week into living in the home, we had plumbing back up, but we called our subcontractor who worked on the plumbing to come out using the emergency number and they came out and fixed it right away. Thankfully, it turned out to just be debris caught up in the lone. There were a few cosmetic issues during the walkthrough that we wanted addressed and they were, very promptly, by our superintendent. Then about a month after living in the house we discovered a couple more minor cosmetic issues that, again, were quickly and promptly taken care of by the superintendent, Keith.

We purchased a new construction by DR Horton in 2013. We have had 3 major problems now, some appear to be common occurrence with this builder. The day we moved into our home - July 31 - heat of summer - our AC wasn’t cooling. After THREE calls within the first few days of living in home, we discovered the siding contractor had nailed through AC lines.

MANY in our new neighborhood in Florida (Orchids at Cypress Creek in Sun City Center, FL) have had issues with our flooring. Most with second level homes have uneven, creaky flooring. When you open a warranty claim, they send a DR EMPLOYEE and NOT an independent contractor who come to your house and act like uneven flooring is normal. This is the second time I've had to have them come out to "fix" the floor- discovered another area that is also uneven. I HIGHLY recommend you get a HOME inspection as multiple people in my area are having the same issue. They hire the absolute cheapest workers who do shoddy work.

Use extreme caution when dealing with any D.R. Horton development. The sales concept is designed to lure buyers with lower then average pricing, compile multiple Buyers for the same property then drive the price. This builder builds a substandard product that is not close to what you’ll see in the models. Please do your homework - look at the all listed reviews and Better Business Bureau (BBB) complaints before purchasing from this builder. It will save you valuable time and unseeded stress. You are making a big purchase that you will probably have to live with for life. Don’t make the mistake of waking up in a home that you won’t be happy in because of some type of buyer's remorse that you have a great chance of getting with this builder.

Bought home in 10/2018. 12/2018 ac issues surfaces. 18+ months of being without a fully functioning ac system in a home less than 2 years old. No resolution from DR Horton. Gaping hole in ceiling leaking, no cool air, decrease psi pressure, unit leaking.

Our sales and building team were excellent. The quality and workmanship is very good. Our complaints are with the HOA or DR Horton employees controlling the HOA. They are not moving forward with opening the Community Pool and Clubhouse. The excuse is Covid19 and their risk. As homeowners we have no power to make this happen. We are paying these HOA fees and are not getting the services we were promised other than lawn mowing. People here are very angry and are now putting up signs saying to open the pool. We want answers not excuses.

I bought my Horton home on 5/15. It's a really nice home in a nice area. There are a lot of defects and most of them aren't being fixed because the contractors aren't being allowed inside (at least that's what the superintendent told me). That's all fine, these are difficult times and I'm not sweating the small things. However, after living there a week we notice our sump pump constantly runs. Our water usage is 4x the average in our neighborhood. I talked to the office a week after moving in.

We purchased a DR Horton home in Foley, Al. First, their financing department was terrible, then Sarah **, who should have done a walk through with us when we first got the house, did not, and she is extremely unprofessional. Her voicemail is always full and she doesn't return text. And, the HOA is terrible. They never cut the weeds, they do not clean the pool, but they do make sure to threaten the residents with lawsuits. DO NOT BUY A DR HORTON HOUSE.

I purchased a DR Horton home in late 2017. I purchased one of the first homes built on the street that I live on so I didn’t have very many neighbors. Since the purchase of my home I’ve noticed black rings in my toilets and thought potentially it was from all the construction around my home.black you coming from my faucets and growing in my toilets very quickly. Lately, I’m noticing black slime under my faucets I could not see before. It appears there is mold growing in my pipes. I had the county water service test the water and it is fine. I had to have my dishwasher replaced twice due to leaks. When I called DR Horton about the potential mold they basically told me it was my problem. They wouldn’t even come out since I was barely past my two year warranty. This is a health issue and I’ve contacted an attorney. It seems these type of things happen with them often.

We bought a DR Horton Bristol. The build phase was supposed to take 4 months, and ended up taking a little over a year. Our backyard has been unusable since we moved in which was in March of 2020. The grading and seeding never took, and our back yard floods whenever it rains. Communication and responsiveness from DR Horton since closing has been abysmal at best. The quality of the subcontractors used by DR Horton is the bottom of the barrel. The drywall and paint work in our house is awful. They have come back several times to touch up, but it has got to the point that it's not worth having their crews come into our house, because it is easier to do the work ourselves. Their landscaping/grading crew not only do a horrible job in terms of quality, but they have spoken to me very poorly on many occasions.

Hello D. R Horton, It’s Mike ** again. I just wanted to send a quick follow-up, To let you know that everything in my home has been fixed. This is been a very long frustrating and aggravating process. unfortunately, it should not have been handled this way and it has nothing to do with COVID-19. This is more of a lack of good customer service/management. It appears that the issue is DR Horton is looking for quantity and not quality when building their homes. I had to go to the extreme of putting a for sale sign by the owner, to get my house fixed.

I haven’t close on our new home and I’m already frustrated! No one returns calls! Not even an acknowledgement the call was received. Waiting weeks for simple questions. No communication between contractors. No management verifying is all going well... I was told my A/C unit will be on the side of the house but half of the installation was made to the back of the house and the other half to the side!! Is been sitting around like that for months now they are just running tubes without protection. My messages being ignored for weeks. I even left messages asking to verify easement for the back of the house for my pool contractor and it took weeks for them to say ‘contact the city’. I’ve been dealing with several people in different offices but their common practice is to ignore you for weeks! I’m having second thoughts if to close...

I closed on my home today from DR Horton. I am highly, highly dissatisfied with the service and the process of the home buying experience I received. There are still several items that were not fixed at my final walkthrough. The items that were fixed were done very shoddy and very substandard. This a brand new house that look like a rental property due to the patchwork job in the frame that was conducted. There was a baseboard that was separated from the wall and instead of fixing it properly it was filled with caulk.

We made three different attempts to work with DR Horton in Altoona, IA. Mitch might be the single most unprofessional person I’ve encountered. After reading all these reviews it looks like we dodged a bullet. We offered full ask on new construction, only be told the price would now be almost $9K more 24 hours later, then offered full ask on completed home, used preferred lender, only to get email saying they now had 2 additional offers and wanted Best and final. Drove over to office and was told only one other offer...lies, pulling numbers out of the air, and tainting the process. We’re approved, ready to spend money and couldn’t be treated ethically and fairly.

Moved in 3/30/2020. The house was NOT ready regardless of the walk though a week earlier and a punch list being done. We brought up concerns and were told, is the house structurally unsafe to live in? No, but aesthetically it was terrible. We HAD to move in as our old house was sold and the military had scheduled the move. Moved in and 3 days later the toilet leaked, told it wasn’t an emergency since COIVD-19 was happening and we have 3 other bathrooms. They did sent a plumber out 2 days later after complaining and found out the toilet was installed too close to the wall and the toilet had to be pulled completed out and the flange reset.

All 3 toilets needed to be replaced shortly after warranty expired. Microwave broke 1 month after warranty ended $700, had to buy extra fixtures and pay electrician $550, because lighting was so poor, undermount sink fallen out of granite, had to pay $100s to redo and secure other sinks before they fall and rip out plumbing, gas fireplace took $300 to convert from wood burning to using only glass, railing falling out of wall, shelving are cheap and warped. If you want a house to enjoy to at least 3 years without headache, DO NOT buy from Dr Horton.

I purchased my new D. R. Horton home in October 2018. Before closing they made promises to repair cracks, nail pops, general wear and tear, and anything that may occur within the first year. I found so many things to be wrong after closing. The warranty form and department are a joke! I've submitted COUNTLESS (I have a record of dates, times, and complaints) requests and haven't received ANY feedback via that channel and it's June 2020, for perspective.

After further investigation it was the warranty company that was being difficult, not DR Horton. We got in touch with the right person and they have been very quick and accommodating with our issue.

We purchased a home in May of 2020, worst decision I’ve made ever. Sockets installed incorrectly, caulking job incomplete, condensate line broken off in wall, planted landscaping a square foot away from irrigation. Water damage within 30 days... need I go on, stay the ** away from DR Horton cause you will be stuck correcting everything they are to unobservant or lazy to care about. Crooks.

I love in a wonderful neighborhood with even better neighbors but DR Horton has been building behind us. Since then their workers have stolen items from my neighbors' yard, they have devalued and damaged our property. Their superintendent is not addy all willing to take any responsibility or work with any current homeowners in any way. He is verbally attacking and argumentative with any problems. They cut corners on supplies and install the very cheapest products available. If you see a DR Horton, Express Homes or any other company name they may make up, Be Aware. They trash their own name then just make up a new name and keep building. Despicable!

BEWARE OF D.R. HORTON HOMES** We closed on 6/5/20 with some of our walk through items incomplete. I gave them an extra week but still some things weren’t done. We moved into our brand new home on 6/13/20. Our first night in the house we noticed the downstairs toilet bubbling when the upstairs one was flushed. So began our nightmare. A plumber came out Monday and it’s a bent pipe. They will have to cut the floors up to fix it. Possibly remove the island. The floors will have to be redone.

While I understand this product is not their Emerald Homes quality, it still cost $250,000. That being said, we expect better quality in construction of our home. I like the neighborhood, and I like my home, but there are some problems with the construction. We've only been here under 2 years, and already we are having issues. The window frame had been repaired once already prior to moving in, and it is coming apart again.

I bought my house in 2012. After the first couple of weeks my kitchen sink fell in. That was fixed the next day. Tile cracks and fixed but sloppy. In 2019 the front bedroom had a leak from the wall. Well when they came out to fix it, it was found that a staple had punctured the pipe and it had been slowly leaking until it just flooded my son's room. The boards were warped and tile baseboard fell apart. Well this was fixed but soon I started to hear banging in the walls, after flushing the toilet or shutting off faucets, just a bang coming from the wall. I thought, water hammer, but not it.

Updated on 02/10/2021: I wanted to update everyone on my experience with a new DR Horton Express home that I've been in for 15 months now. I am attaching pictures of their shoddy work, their shoddy repair work, their shoddy building. Please do not buy a DR Horton home.

When we purchased on 03/01/16. No one did a walk through with us. We did our own. Reported everything and only one thing on the check list was fixed. Then tiles all over were cracking and hollow. Called DR Horton Warranty Department about the tiles cracking and grout crumbling. What a joke!!! Never filled the hollow tiles, tiles that were replaced cracked again and still cracking in areas we never walk on!! Not to mention the first thing when noticed pulling in the driveway was a window that was not even squared and could lock! Now we are dealing with horrible windows that even locked are allowing the outdoor humidity in which is running our ac to death.... 2 components replaced last summer. We have now purchased a dehumidifier due to the humidity leaking in from the windows and front door which is warped!!!!

We are happy with our neighborhood, and the people in it. We are not happy with the construction. Please look closely at everything before purchasing a house from DR Horton. We have walls that are at odd angles, vertical walls that have bulges, windows that were never cleaned before moving in, and we are being told that these things are normal. These are not normal for reputable construction companies. I grew up working in and around new construction and these flaws would never have been allowed.

I signed my contract in February. My closing was in April. During my walkthrough I told them what needed to be fixed. After 1 week they didn't fix anything. 3 days before my closing I told them I wanted to postpone the closing. They promised me that my house would be perfect and they will send 100 people to finish it if they had to (liars). They sent me to my lawyer to sign the closing and when I came back nothing was done. They said I had to wait 30 days to submit my warranty.

My experience was phenomenal. It started off with our sales Rep Dosia T, she was awesome. Always available even on her day off. Love love her excellent customer service. Highly recommended ❤. My next was my Lender Samuel M, who later acquired my account due some mishaps. But it was quickly rectified by him he too. Magnified excellent customer service and thorough explanation of each document it acquires. Never made me feel like I was bothering him. He too is highly recommended and behind the scenes were HBC representatives Easter L and Evelyn S, and I can't forget my wonderful loan processor BH and the builder Mark T. Man what a great guy. He explain our home to us. Very thorough and patient. I even saw him after I close. Had a question. Came over while he was working on another stop to assist. Wow. I can say anything else except I had an wonderful experience.

The worst company ever!!! They will not stand behind anything. Lawsuits left and right. The walls fall in new homes, lots are not graded and sinkholes are huge!!! Rat infestations and their customer service is a joke!!! They refuse to fix the rat issue and state it’s not covered by warranty!!!! They caused the rat issue by not building and finishing the outside of the home properly and don’t put gutters on any homes!!! STAY AWAY! WORST COMPANY EVER!!!

The building supervisor refuses to fix the property line marks in the curb. It’s off by 15 feet. He tells me I have to hire someone to come fix it. He said, "that’s not my job.“ But he can’t tell me whose job it is.

I cant understand how in the 1st year of owning my home I had Dr. Horton send out numerous roofing teams to fix my leaky roof. It's leaking again in the same spot & I cant get help. Purchased 2014... it's 2020.

If you are thinking about a DR Horton home- RUN! There were so many things wrong with our home- the list would bore you. They would say that things would get fixed- but they never did. Contractors were late, didn’t show up, or stayed until 9:00PM. DR Horton changed a major aesthetic feature of our home without notifying us of the change. After dealing with them for months, we gave up. Our mental health has been seriously affected since day one. I am a teacher and my husband works for a teacher’s association. This was supposed to be our dream home.

Do not buy a new build from DR Horton. The new homes they build have inferior construction and they refuse to honor their warranty. My house is 1 year old and crumbling. They did not put chicken wire beneath the stucco so it won't stick. The stucco keeps falling off of the house leaving holes where you can see the wood underneath. DR Horton said this is just a cosmetic issue and won't do the fix the contractor they sent out suggested. So much for having a weather resistant home cause air enters and escapes through multiple openings at the roof line.

This company is horrible. First month in the house, I start sinking into my front yard, they cracked the main water line to my house. Giant holes and no garage or driveway for a month. First rain. Several leaks in our roof. Times in the past 2 years for the same areas which they have not fixed. 1.5 years in the plumbing starts backing up turns out they cracked the pipe leading to the sewer fixing the water main, AND THEY NOTE IN AN INNER OFFICE REPORT IT'S CRACKED but they don't tell me. The pipe disintegrates causing the back up and I'm out of pocket $300 to get my own plumber just to.prove they messed up. Another 2 months with giant holes in my yard. Now guess what, the same spots in the roof isn't fixed and they are trying to tell me even though I've reported it from month 1 that it's my problem. They hire arrogant unqualified workers and do everything they can to get off without fixing their messes.

From the start of my purchasing my condo in Sparks, Nevada, at Wildcreek, I have experienced lying from the sales reps. Upon weekly inspections, we found faulty work, holes drilled into support beams, in the wrong areas, and when these issues were brought up, they were corrected, but what if we didn't check every couple days? Our washer & dryer would have fallen through to the 1st floor.

They have been great since adding staff to address customer issues.

The house is fine, but the grading is terrible. Puddles remain for DAYS after it rains because the drainage is poor which will result in mold issues, mosquito issues, and, ultimately, resale issues. It is a REAL health hazard. I've asked to have it repaired and DR Horton is telling me they won't because I had an irrigation system put in. The drainage was a problem before I had that installed and I only water 3 days a week for 1 hour (3 stations at 20 minutes each). They're telling me to have the party that installed the irrigation system fill in the low spots (that was done when the system was installed) and put down sod. To reemphasize, DR Horton has known about the drainage problem LONG before the irrigation system was installed. Almost every one of my neighbors on my street has the same problem and there is talk of filing a class action suit. BEWARE before you buy from this builder.

Updated on 05/20/2020: This is a follow up to my earlier post regarding DR Horton home we bought few months ago. How drainage from other homes is channel through my backyard and an open danger drainage tunnel on our property. I got a response from DR saying I stopped the land scrapper from burying more pipes through my backyard. As a professional company, claiming to be America's number 1 builder, I expected more show of professionalism and passion for their customers. Maybe this pics attached will help give better understanding of the danger you are exposing us to.

After reaching out to DR Horton one more time...I received an email and a text from my DR Horton agent stating that they reviewed the reasons for my terminating the contract once again and due to the circumstances my family and I were facing, they have decided to return ALL the deposits. My family and I are truly grateful. Thank you, DR Horton, for reconsidering your initial decision.

Purchased new construction house in Gainesville, FL Chesnut Village. Major improper grading/rainwater collection issue in the backyard & by foundation lines. They did some work right before closing. Told me it was "fixed". I made the mistake of believing a big company and signed the contract. Realized a month later the issue wasn't fully fixed; still collecting lots of rainwater. Called Tampa warranty office. One rep verbally admitted it wasn't done right. Promised to help! Superintendent only did minor patch up work & none around the foundation walls. Ignored my follow ups.

I purchased a DR Horton home in 2017. I am still fighting with the CSR Manager and warranty department to fix flooring that has been "Fixed" or "Repaired" about 6 or 7 times. The installers keep putting cheap vinyl on the floors. The vinyl is cheap and will not adhere to the floor correctly. It pops up and almost cuts anyone walking on it. The company will stone wall you and do everything within their power to avoid performing quality work.

SCAM!!! Alert. Don’t go there. Run away as soon as possible!!!. Worst customer experience ever!!!. They show me the desire house and explain the process is different with DR Horton so we make a contract, paid 5000 deposit instead used my pre approval lender letter they requested to use DR Horton lender company named DHI Mortgage. I was assigned to Daniel ** Loan Mortgage Officer. We send it immediately all the required information. He never answer our phone calls and emails. He said all was Ok and we have a pre approval. That was a big lie. We wasted 2 months in the process and still our money wasn’t returned. When we realized we are in a middle of big scam we requested to change him and was late. The company don’t take responsibility for the actions is own employees and try to cover the mess. We are really motivated buyers and try to change the house and start over the process.

I moved into a Dr Horton new community a year ago. The home plans are good, the lots are small and hilly. Sales was good however the quality problems are endless. Forgot to add my wife to the closing documents for starters. Very sloppy construction, obviously not a care is given to detail. Thin paint and overspray everywhere. Countless water leaks. Ceilings are are all improperly mudded. Basement was done incorrectly thus cutting into useable space. Broken bricks and tiles put in. Floors been lumpy since moved in with no resolution in sight. Cabinet finishes already coming off along with grout and glue. So many issues and my house is barely a year old!!! Pay the extra money to live somewhere else as Dr Horton homes are fixer uppers.

I purchased the model home on March 27th 2020 in Vero Beach at Pointe West. My closing experience was terrible and the followup since then has been even worse. I contacted DR Horton's customer service and did get some satisfaction as they addressed 2 items on my list. I was promised a call from the builder supervisor and that never happened after a couple attempts on my part. I also asked to be contacted by a member of the DR Horton team responsible for these sort of things and my request has fallen on deaf ears. DR Horton already has my money so it seems they have the upper hand. The best I can do is warn prospective buyers to STAY AWAY!! Look elsewhere, because if you have issues they are often overlooked. Read all the other negative reviews from the other sites. I wish I did.

Do NOT buy a home in a neighborhood in which DR Horton employees comprise the HOA board. They do not follow their own bylaws. They deny requests but fail to give a reason for the denial. They write new rules and retroactively apply them to requests. HOA homes themselves are quickly put together and subpar craftsmanship. Our house is 3 years old. The are already cracks in the stucco and drywall. Items used to make the house are the cheapest possible (paint, carpet, counter tops, etc).

DR Horton is not a dream home! They sell false hopes of a New build dream home... But what you're really getting is a fixer upper! My wife and I bought our DR Horton home in March 2015. During our walkthrough with the builder we noticed the window wouldn’t shut and the framing looked off, DR Horton promised to fix, but they didn’t. We filled out many request asking them to fix with no reply and I contacted them under my warranty. Our bathroom exterior walls have mold on the siding because DR Horton used DRY wall in the shower. No waterproofing involved in the bathroom. If you buy a DR Horton home you will pay for it in redoing the construction work that was done in your home. Not sure what a warranty covers if they blame you when no one contacts you back regarding repairs under your 1-2 warranty. This is America’s home Builder!

I bought my house in February 2019 in St Cloud, FL. DR Horton lied to us saying that the garage doesn’t come painted, when new neighbors moved in we realized that they did receive it painted and they asked us why ours did not. They also offered a community pool and cabana, they forgot to build the cabana, they also told us that they were going to plant trees in the strip between the sidewalk and the street, they did not do it either... after they sell the houses they just leave and ignore the complaints.

We bought our home brand new in Jan 2013. It was built during the winter. We had countless problems with it in which only a few have been resolved. There was NO insulation under the house - fixed after 3 years. Carpet in entire house has buckled after 1 year. They stretched it but it's worse than ever and has to be replaced in entire house. We don't have kids running around either! Every time we turn on the fireplace it causes the upper floor joist to crack horribly. Now we are dealing with the warranty department who said they don't cover 'noise'. Noise??? It's the floor joist coming loose!! Our siding had vine loose and we just found out that the truss wasn't nailed down and is causing our siding (hardy plank) to pop off!! To all you happy people out there- just wait. You'll have major problems and they won't want to fix them. A 10 year warranty doesn't do any good if they it doesn't cover their mistakes!!!

They skimp on the construction process in all manner of ways. Not framing in doors, just sticking prefab frame inside the sheetrock. They cut the paint with water so that it is the consistency of chalk. You can take your finger and rub the paint to the sheetrock. About 75% of the floor molding has warped over the last three years. Two of the three baths have or had faucet issues.

I purchased a new home on 10/31/19, and should have done more research. I was supposed to close on 10/28/19, but was pushed back due to having to apply for a variance because the house was built too close to the neighbor's house. DR Horton gave me a few “incentives” to move forward, such as a privacy fence and garage door openers. Since I closed on the house, the warranty has been almost non existent. I’ve noticed terrible drywall work, and just the small area above my tub took them 4 visits to correct. My back door leaks, my backyard is a swamp, and the floors came with so much overspray on them they had trouble matching them. Please do your research before buying with this company, and if the house isn’t perfect before you move in, don’t close.

I moved into my new vinyl siding DR. Horton home 3 years ago, March 2017, in Whitsett, North Carolina. I was given a 10 year warranty. Yesterday, Wednesday April 08, 2020, the top side of my house, the vinyl siding came separated and fell off, due to poor installation, contractors did not properly nail the siding properly, it was incorrectly installed, which cause my siding to separate and fall off. And my vent fell out. I reach out to their website, filling out a warranty. Recv an email today, from office staff, Ms. **, telling me my warranty has expired. I replied back asking, “What does my 10 year warranty cover?” And I feel DR. Horton should fix this, since they did poor installation, causing my siding to fall off. Which is true. DR. Horton’s 10 year warranty is bogus, worthless.

I bought a newly-built townhome through DR Horton January 2019. Tonight, I had a SECOND water leak. I got out of the shower, went to the kitchen to make tea, and noticed water dripping from the ceiling that lays under the shower in which I had just used. I ran upstairs to find a dry shower, no water was backing up or leaking from anywhere in the bathroom. I ran downstairs to the garage to turn off the main water source and called the emergency plumber services provided by DR Horton. Water was pulled behind the fridge on the floor, and a water line approximately 6' long, 2 inches wide was on the ceiling from which I found the water leak.

If for some unexplained reason you may consider to purchase their property, be aware of the following:

I purchased a house from DR Horton in ** in ** back on January 31, 2018. I reached out to them concerning my shower in my master bedroom is leaking which I discovered April of 2018. They have come out and basically ripped the tile out. Put it back up to try to see what is causing the leak. Cut holes in my walls in my closet and still don't know what the problem is. The 'plumbers' they send out are completely clueless and the leak has messed up my sheetrock downstairs and now I am smelling what smells like mold.

I don’t know where to start being that my entire family is frustrated and disappointed. We’ve been in contract now for almost a year and our home still isn’t finished. I’m a retired veteran and this is by far the worst service. Our home was damaged by a freak storm and it sat for 3 months waiting for people to start working on it. During that time other homes were being built around the community with no problems. Ours sat looking destroyed for months. They couldn’t even get the debris cleaned up and they had workers in the area everyday. We’ve been given numerous stories as to our home not being taken care of and it’s been lip service. None of the proper things were ordered and our closing date has moved on numerous occasions. If you’re a veteran in the OKC/ Edmond areas please be aware of how this company treats its veterans.

Entrada Homeowner - What you need to know: First, I want to say I like my home, and I wish I knew the following before I bought it. So I thought it necessary to let others know about critical information regarding purchasing a home here. Sales: Anthony **: He's a wonderful person. He's treated us very well before and after the sale of our home. I strongly recommend him, if he's not in when you're looking for information, get his cell phone number and call him, he's very excellent.

I have not been in my home for 2 years and I have had a multitude of problems. My front yard was dug up twice because D.R Hortons builders kept cutting the wrong lines and unfortunately my house took the hit. The tree where the yard was dug up no longer grows because I’m sure it was uprooted. I also have 3 sinkholes around my home. This started right after I bought my home. I called multiple times and when DR Horton would respond they would send someone out and they would throw sand or rocks on top of it and it would be gone by the next week. I should not have to be going through this in a new home. I contacted my attorney last week.

I just moved into this house and upon cleaning and painting I discovered the walls were bowed and rooms were not square. I can't believe what crappy workmanship went into this home. Putting a square into the corners, not many corners were square. The backsplash on sink in my bathroom doesn't line up either. ]I don't understand how a builder can sell a house with this quality of work. Doesn't anyone have pride any more in their work. I will make sure I post this on Facebook so people know to stay away from this builder as they don't care what kind of homes they sell. Truly disappointed in my new homes construction.

I purchased my home from DR Horton in September 2017. My neighbors moved in a few months later. I received HOA approval for the same standard white vinyl fence that many other DR Horton homes have in my subdivision. DR Horton has convinced my neighbors that my fence is the reason they have improper grading and standing water in their backyard since the summer of 2018. I also have the same water problem in my backyard. Based on untruthful information about my fence from DR Horton, specifically their project supervisor Richard **, the neighbors are now demanding that I pay to have their yard graded correctly to repair their water problem. Mr. ** informed me that it will cost DR Horton $1,200.00 to regrade the neighbor's yard. However, Mr. ** told me that DR Horton does not want to pay because they would have to take the money from the budget of a "new home" to repair an "old home."

Purchased a new home in Lindsford community December 2018. First of all, Lindsford is not a gated community. It’s a community that has a gate but not all sides have a fence or wall so this will affect community security. Two, the place has become a hangout for whoever wants to walk through the gate or jump the fence to the community pool. Those are on the HOA and builder for not explaining but selling as gates. The homes! The market is overinflated in SWFL and this is what you get in the area. Illegal workers not immigrants working. This is important because the majority of the labor is from these workers and some or most do as they please because DR Horton has little oversight.

DR Horton sales people lie. When we purchased our home in Woodfield Preserve in DE. in March of 2019 the DR Horton Sales rep told us we would have an unobstructed view of the pond across the street from our house. After we moved in a sewer pumping station and dumpster screen were built across from our house. DR Horton's response to our numerous complaints is that the sales rep didn't know it was going to be built there. Sorry! Don't buy from this company.

I will preface this review by saying I have never owned a DR Horton Home and I have never known anyone to be affiliated with them but from what I have recently witnessed, I feel obligated to write a review in hopes I can save at least one person an afternoon of their time if they are considering to go look at this particular neighborhood. My wife and I figured it was time to go look at some new houses. We visited a neighborhood called Birmingham Registry in Canton, GA (average price of over $600,000 and only 34 homes) and looked at several homes for sale in the brand new development.

I live behind a D R Horton construction site and after they knocked over all the trees and cleared the land they stopped for winter. They failed to place any barriers between their property and mine and this has cause mud slides from their property into mine. It has gotten so bad that my grand kids cannot play in my back yard because of the mud. The elevation on the D R Horton construction site is higher than my house and with all the rains lately all water and dirt rush to my house. Contacted D R Horton, local county inspector, town inspector and no one wants to deal with this issue. Guess when the entire hillside comes down on me then it will be news worthy and someone might do something then. I would not build anything from them.

We were building our third Redbud model. We filled out the contract with the salesman using his computer. Apparently he neglected to check a small box which resulted in the home being built without a roof over the lanai. We are living in the second Redbud that we have constructed and paid $6000 to have the roof built over the lanai. This option which we paid $6000 for is now free as it is built into the house price. Shortly before construction began they told me that there was a problem and the house would not have a roof over the lanai. They would not correct this situation and said that I could build the house again on another lot. They failed to tell me that they would not honor the price I was going to pay on the incorrectly billed house and wanted $9500 more. All they would say is that I signed the contract and put all of the blame on me and none on the salesman who filled out the contract on his computer.

This will not be our last home purchase and I will never buy a DR Horton home again!! I will make sure that all of my friends and family are aware of my experience. My husband and I moved into our brand new DR Horton home in December. Prior to moving in, we had some concerns, but believed that DR Horton would resolve the issues expeditiously. Needless to say, I am extremely disappointed in the workmanship of our home. The way that some of the workers put this house together was an afterthought. My husband and I spent way too much time inspecting the work of the contractors and reporting it to the superintendent.

While we like our home, there are many things that are lacking and in serious need of changing regarding construction, electrical, grading, etc. We are past our one year in our home and I am absolutely sick and tired of fighting to get warranty work done on our home and either the work is done half-assed or we hear nothing back from our rep. Many times, the contractors fail to show up. There is zero accountability. We have areas in our home that appear to be falling down and no one responds to us. I have repeatedly send lists to our rep with the items that need to be taken care of and I hear nothing back. In the beginning, the work was done and now, suddenly, we hear nothing. We have also contacted Jon ** who is supposed to be in charge of DR Horton Homes and he also fails to respond. I do not know what else to do anymore.

Here in Gulf Breeze, FL this homebuilder is notorious for building on several feet of fill-dirt atop wetlands, causing foundations to settle and crack over time. They remove all trees - which cause "heat islands" within their subdivisions, as the streets and houses bake in summer heat. They use unskilled migrant labor and the cheapest materials to keep costs down. Their "homeowner's liability book" is full of rules that will cancel the 1-year warranty. This builder is on par with DSLD Homes in the panhandle of FL for being one of the worst.

February 2018 I picked out my house for DR Horton to build. It was completed and we moved in July 2018. 18 months later, my house it literally falling apart! I have contacted them several times for warranty issues. My stones on the front of my house are loose and falling. They come and slap some concrete on and set the loose stones for them to come loose and fall over again. I have cracks in my walls and at corners. My master bathroom has a whole corner that’s completely crooked and getting worse. I have a leak from my roof that leaks in upstairs bathroom. Master bathroom also has a leak that drips to my kitchen light fixture with a water mark on kitchen ceiling. There’s no ventilation in my kitchen and every time I cook it’s heats up the first floor. In my master bedroom, you can see cracks where the plaster is separating from the tape underneath.

I am a first time homeowner and bought home from DR Horton Lakeshire 40 community in Lynnwood. I am already regretting buying it, things are falling apart first month onwards. Warranty sections are referred as excuse for poor workmanship. Everyday something comes out. Please do not just take my word for it but check yourself. Though might save someone some trouble.

We bought our house with great enthusiasm, when they finally delivered it to us, our nightmare began, floors with sound, detached tiles, frames out of place and water leaks through the windows, today a year and four months ago my house is still without parts of the walls in several rooms, living room, and continues with water leaking in all the windows, the guarantee department definitely does not work in this company, the service is poor, the unfortunate thing is that it is not my house I only know - that there are many in my community and in other communities of the same construction company.

I closed on my new home in the Shilo farm subdivision in Lyman SC on 12/30/2019. Within two weeks we had several days or rain and my back yard held several inches of water over a large percentage of the side and back yards. I notated this concern before closing and was assured it would be taken care of. Two weeks after closing instead of fixing this properly the builder put a 1 foot by 8 inch trench across my yard draining the water to the neighbor's yard. I complained about the safety of this and the ability to maintain it as I have two young daughters that live with me. All that was done then was to expand the trench and now my entire yard slopes toward my house and to the left neighbors. My yard is not usable in its current condition and has not been surveyed since May of 2018 according to my title insurance, yet DR Horton is claiming that it meets all drainage requirements, plot plans, and grading requirements of the county and build plans.

We purchased our new home in May 2019 but moved in Dec 2019. We found many defects that DR Horton made during design. Very poor lighting, switches that require you walk into a dark room. We also found that the people assigned to handle any repairs simply continue to put you off and make promises they don't fulfill. DR Horton was once a reputable Company but no longer do they seem care about their customers. We have been lied to and deceived many times. I suggest you purchase from someone who will stand behind their product.

D.R. Horton missed the closing date twice. The first time the home wasn’t finished and the Certificate of Occupancy could not be issued. The second time they misplaced the Certificate of Occupancy on a Friday afternoon, delaying closing for an entire weekend. We had no advanced notice on either case. Consequently, we incurred unexpected lodging and mover cancelation fees. When I asked D.R. Horton to share these expenses, the response was rude, abrupt, and unprofessional. The only option is to sue them. Watch them closely, this is not a professional company with your interest at heart.

My mom is closing on her house and I went to go see it. And as I walk through the house and the yard. I realize how dirty the place is. There are paint smudges and other smudges from what I have no idea. There is trash in the yard I mean bottle caps, cigarettes, tape, and styrofoam everywhere I’m in so much disbelief. And that’s just for the house the whole process of getting the house done is a whole different topic from the running around in circles and false information.

First time home buyer and very disappointed with DR Horton one year old house. Very poor drywall job with visible seamline, many cracks where walls and ceiling meets, crook corner. Contact warranty dept and they said that only do touch up paint at one year end. I told them the issue is with drywall improperly installed. Send many photos and emails but got no response.

We were so happy to have found the perfect forever home! We arrived with a pre-approval letter from our own lender. They insisted we use their lender. That lender denied us - for no reason. Then they wanted us to take homebuyer classes (for a fee). They told us we could revisit the loan in 6 months but couldn't hold on to our home for that long. We were still ok because we already had a lender. We went back the next day to talk with the sales woman we dealt with, Bobby ** and, knowing we were coming in, she fled and left some other woman there with our deposit check.

Hello, I have moved to Stone Butte community by DR Horton which is built in late 2019 recently. All Salespeople are nice and very informative but construction finishing and Walkthru finding work remains unfinished after 2 month of moving. They take their time and put in warranty. I would suggest DR Horton Leaders to have a third eye before walkthru so that they can find, it should not be the owner to find and have the completion date set by them. I am frustrated with putting the request for the remaining work several times (finding from walkthru), it takes them to respond after 2 weeks, schedule after 2 weeks and then 1/4th work is getting completed rest all goes in back burner.

Before you consider buying a home from DR Horton, do yourself a favor and read the reviews about this company and you’ll see that DR Horton’s reputation alone should be a major cause for concern. We purchased a DR Horton home in a new St Augustine community. The home was a “spec” home so we were not allowed to select upgrades. What we wound up with was a finished product that was not quite finished. The interior was subpar and the exterior was poorly designed and not at all as advertise. I.e., Hardiboard may be the desired exterior but if it’s poorly applied it’s useless.

I would like to give a BIG shout out to Laura **, Sales Rep. and Willis **, Superintendent. From start to finish these guys did what it took to make my client's dream come true. Laura, thanks for showing us around and taking many hours in helping my client and myself from day one. Willis, thanks for always being there and getting the job done and taking care of whatever came up. Also, for showing lots of patience with my client. Again these two go over and beyond for their Co. D.R. Horton should feel mighty proud to have these two on the Team!

This is a company making millions and they are greedy enough to not allow realtors to give commissions back to clients to help them pay closing costs. I know several realtors who won’t help their clients with DR Horton because they do that. They must have a huge lobby to be able to block this from happening. They charge higher interest rates and make their customers pay $10s of thousands in the long run but throw in granite countertops and money at the beginning to steer them to use their financing. It’s just sad when this kind of stuff happens and the public is tricked. It feels like a car dealership. :/

In our overall experience, purchasing/owning a brand new Dr. Horton home in Washington has been one of the most difficult and stressful experience we have ever been through. Overall the home buying experience was far more difficult than it should have been. Multiple errors from the Dr. Horton side...one of which was when they somehow misplaced our escrow funds and therefore stated they could not give us keys after the move in day walkthrough.

I purchased a new build in Fl in Nov 2019 & from a mortgage stance it was a complete nightmare. My husband and I are both veteran's and came in with a preapproval letter but was pretty much forced to have to use DHI as our lender due to all the incentives. If we went with our own lender we were told the costs would be much more significant. From the moment our loan officer got on the phone I had a horrible gut feeling this was going to be a rough ride. Felipe happened to get our loan & that's where the nightmare began.

Our house is about 2 years old. Biggest mistake ever. The wall aren't straight. Nails showing on all of the base boards. The worst appliances I have ever owned. They wanted to sell a house so bad they built it 50 feet from a open sewer pond. The sales representative lied to us and said it was water treatment. Then they added another subdivision to it. The rest of our life is ruined because we can never sell because of the smell. Thanks for ruining the rest of our retirement! Louisiana resident

STEER CLEAR OF DR HORTON HOMES!! I would rate it 0 if I could. We just moved into our new construction DR Horton home in NJ in December, 2018. All seemed great, until the ceilings started caving in and the basement started leaking in many spots (for almost every house in our development). They hire the cheapest contractors who are far from legitimate and have further destroyed our home each time they come to fix things. For our one-year warranty fix, they sent a painter who basically scribbled all over our walls, spilled paint all over our floors and left our front door wide open when he left. When we contacted the office to complain that our house looks like a mess (with many of the embarrassingly horrific pictures), we were told that this is “normal”.

DR Horton will do and say just about anything to get you into a house. Now once you sign the contract, it is different in how they treat you. They construct houses way too fast with cheap labor. I bought my house in 2018, the construction was also finished that year. Within a few months, there were cracks forming in the kitchen floor. Well after a few more months, this crack extended across the house down both sides of the foundation. And another crack that extends the entire foundation of the house from the bathroom to the living room.

The biggest issue I have with this company (and yes, there are several other issues) is the construction debris burial pits in my yard. The debris was buried between 2 of my neighbors houses and mine. We had a privacy fence put in and now it is sinking. The huge pits are between our yards but getting bigger every day. I understood it was against the law to bury construction debris. I would never buy another house from this company or recommend them to anyone.

We just closed on our DR Horton Home 12/30/2019 and we had a walk through with the Superintendent on 12/24/19 and pointed out all type of cracks and imperfections that needed to be corrected before moving in. We were promised that all the items on our list would be fixed down to paint drips on our windows and basement floors and was also told our appliance will be in 12/26/19. The walk through the day before closing nothing was done, everything was the exact same and still no appliances. Closing day they show up with the cheapest washer and dryer and refrigerator on the Market. Today is 01/10/2020 and the Dryer has never worked. We have been in our home almost a week and don't have a functioning dryer and a refrigerator that hums so loudly it's annoying.

Purchased a home in 2014. Was told DR Horton was a great company and that they cover structural damages and other things for 10 or 30 years. The house has a hole in the roof and I tried applying to get warranty service and was rejected and told it was only covered for a year?!?! Wow, I got cheated! Never again with DR Horton. Crappy for me to pay out of pocket to fix this hole in the roof. Shoddy construction and crappy service from this builder!

I am the home owner and also Realtor. My living room ceiling is having water stains all over. I can't believe this will go this much bad in 2 years. Maybe the joints of the ceiling is not built properly. I wish I could post the photos here, but there is no such options to post the photos here. One of my client had similar issue with other builder (Pulte), and builder fixed the similar issue as structural issue even after 8 years. I expected the same with DR Horton and they are denying to do repair. I never suggest this builder to any one. This is my honest personal opinion only, based on experience.

We had one of the more positive experiences with the builder at least initially. The HVAC broke down the first summer and then again the second. We had to completely replace the unit. We've had numerous electrical issues and found that the company used "used" materials in building our home. There is some question as to whether insulation was put in the exterior walls of our home as all of the children's bedrooms experience extreme temperature shifts.

We purchased our home in June 2018 and within 6 months we started having issues. We contacted the DR Horton Warranty team who did send someone out to view the issues which are as follows: cracked floor tiles in dining room, water damaged kitchen cabinet, cracked granite bathroom countertop, and cracked baseboards. After meeting with the gentleman that reviews the issues, he told us to wait until the 11th month then file a claim. Well, that was a huge mistake since now we’re past the 1 year and they won’t respond to our warranty submissions.

If you’re wanting any type of quality home then DO NOT build with DR HORTON. Everyone in this company is a joke that I have dealt with. Homes are thrown up with the cheapest materials possible. We have had so many issues since we moved. Embarrassed and let down by what I bought. Getting them to come out and fix anything is impossible. If they do schedule to come out, they don’t show up. I’m telling you.. RUN!

Purchased new DR Horton home in Fort Worth TX seven years ago. Within the warranty period, roof leaked, multiple electrical issues (semi-serious) throughout house, water heater controller failed (1 of 2 heaters), cracked walls/ceilings and 2 broken floor joists upstairs. All “repaired” under warranty. After one year warranty period, same 30’x10’ patch of shingles previously repaired came loose and blew off (only roof in neighborhood to do so during unremarkable, medium speed wind event). The other water heater's controller (not tank) failed and entire yard fence has been replaced by attrition due primarily to poor craftsmanship and sub-par building materials. Now, every window on the south side (10) need replaced due to failure of double pane seal.

Like many reviewers on Consumer Affairs, we too are dealing with a nightmare of a situation with our new DR Horton Home. We submitted our warranty repair request in April of 2019 and it's now December 2019. The only thing that has been repaired so far has been nail pops. Our siding needs to be replaced due to warping, our main window has been leaking since April and it has left watermarks on the downstairs wall. Our garage door was hung crooked.

I am unhappy with DR HORTON. I am a first time home buyer and feel very mislead by them. They are rushing to build houses in my community and do not respond efficiently when something goes wrong. I've only been in my home for 6 months and things a broken in my new 2019 home. Very unsatisfied!!!

I will never purchase a DR Horton home again. We have had the worst experience with this company. The salespeople lied about multiple things prior to closing. The warranty department is a joke. The homes are built like garbage. The materials used in building are trash. I have had several reoccurring leaks throughout my house that despite being "repaired" numerous times, continue to resurface. I just returned from a deployment where we had a decent rainstorm in months and my house looks like it's crying on the inside. I have submitted so many requests to fix what they couldn't build correctly in the first place.

Think a few times before buying a house from Dr. Horton. The quality of the house is bad! The sales person and the customer service is really bad. For the past 3 weeks we have been having painters to come over to house to try to finish the sloppy job the previous painters have done. It is shameful the way the house was painted and all the finishing. You can see shadows and glares on the walls, the lines of the painting are very crooked, cracks all over the exterior, etc.

Our “luxury” home close date have been continually pushed back to the point that we might close two months later than planned. Weather was not an issue. Our house sat untouched for a month. The quality of work is garbage. We have voiced our complaints every step of the way with no solution yet. At this point we are at a loss what to even do.

My house was sold to me brand new. Year later noticed sag in my roof. There were repairs made to my roof/rafter sold to me like this without me knowing. As of today, almost one year later after requesting warranty repairs, roof still is not fixed. For 1 year I have been Waiting for your company to get their act together. Lack of professionalism and knowledge Within your Tampa warranty department. I am highly unsatisfied. I’ve made multiple attempts to contact someone in corporate again no response. For a company that is so large and “highly” rated, you are failing and not meeting these so called standards your company has. I want these issues resolved!

I wish I had done my research on this builder before buying. I've been waiting over a year for them to fix some issues due to their poor workmanship, and during the meantime, other issues started developing like cracked tiles all throughout the house. They cut corners and use the cheapest materials possible. I highly recommend that you DO NOT build or buy a D.R. Horton home.

I have warranty work that's incomplete, a portable toilet in my yard, and a ruined yard after a complete brick removal and no reimbursement of spoilage of freezer food because of the work. Even worse they won't address my concerns. I need a lawyer and class action be taken to force this giant to be more proficient and accountable.. Buyer beware! This is sad. My dreams have been shattered and my innocence stolen!

I bought a house from DR Horton on January 2018 and since we’ve moved in, we’ve had constant problems. Warranty claims have been filed properly, but issues remain unresolved and are increasingly getting worse. The entire flooring throughout the house was improperly installed, leaving tiles that are elevated in some areas and improper weight distribution. The separation between tiles is wide and deep. Furthermore, the material of the tile is notably cheap and weak, with cracks appearing within the first month that we moved in. After filing a claim, they came and applied a bit more grout in one specific spot in the kitchen. However, this did not address the cracks and other areas of the house that had elevated tiles. Furthermore, the grout they applied was a noticeably different color than the rest of the house which only made it look worse.

This didn't go through the first time but buyer beware. Bought a townhome from DR Horton. Screens don't fit right, AC duct work is wrong. Buyer beware. If you're in Texas, they could care less about quality they provide.

When I first bought an express home by DR Horton it was all swell and dandy. Inspection went well closing went well and the appraisal went well. Now since I’ve been in Murphy house a little over 2 yrs now. I have already had multiple problems with my home. It started after my one yr warranty. Toilets had been leaking. All my cabinet drawers have broken. Some shingles on the roof have had been replaced. When I brought these issues up to dr Horton. They told me my warranty was up and all that was my problem. All this happened on my 14 month. (When our warranty is for 12 months). Everything has been fixed now by myself. The ac unit had broken down twice in the first 2 yrs. But when I sell this home I’m definitely not going to buy any dr. Horton brand ever again. I do not recommend this builder at all no matter where you buy them. I’d recommend another builder. Their quality is definitely not good.

Poor quality for high price. The building materials are cheap and we were unable to make upgrades. But the prices are very expensive. I have seeing what other builders have for this price or even lesser cost for a better value.

I bought a house 2018 June from Dr. Horton in Lynnwood in WA. Since I moved in. We found out the range hood has no suction. Our house turns into BBQ house when cooking. Reported the issue, it takes time for them to come. The tech person came in and changed the motor twice with no improvement. At the end, the tech person said it is not motor problem. I submitted the problem via Dr. Horton warranty website for more 6 times. The person called Shannon came in and took an look of range hood, then no follow up. The last time was 3 months ago, she thought it is the filter problem. She changed a filter but it did not fit. No follow up from her. Buying a house from Dr. Horton is horrible experience. The repair process and the worker's way to take care issue reflect Dr. Horton company's culture. (Shannon and Jeremy who are Dr. Horton's employee. They are the person follow up the warranty issue). Now is the end of the year, no solution for the problem.

It hurts me to write this negative review. But since DR Horton chose to keep my $2500, I feel like I'm forced to warn others. I fell in love with a home in Mooresville. I renegotiated the price and features and gave $2500 deposit. After a few days I came back to the neighborhood and noticed several CCR violations. A few days later...the same thing. I finally called the management company and asked if they enforce the rules. They said they were but some complaints I had were legal. And police will need to be called. But the management company won't do the calling. So I reach out to local police. I spoke to a sergeant and he informed me they won't enforce violations until the homes are built out. Until then, Its the builder's responsibility.

I implore you to not buy from DR Horton. Builders uses a ton of short cuts. We bought our DR Horton home in August 2018. We have been in our house for 15 months and have had TWO major problems with plumbing. I have been going back and forth with DR Horton’s warranty department and 700.00 later they are refusing to reimburse any money simply because “I didn’t use their warranty” even though it was past our one year of living in the house. The man, Chris, told me my mistake was not “allowing them to come out and look at the issue”. That issue dealt with an under the sink issue. For whatever reason, it was leaking and we called a plumber who came out to fix it.

My wife and I purchased a DR Horton home in 8/2019 in the Leyden Rock community in Arvada, CO. Our experience was that they'll lie through their teeth to get you into the home. Mentioning the quality of their properties. That's where the level of quality stops. The superintendent who performed the walkthrough made all kinds of false promises on items that would be addressed, such as, gouges in tile, dents and scratches on stainless steel, unfinished paint, etc.

This is my first time buying a brand-new build and I got the opportunity to experience the entire process. First, I must say that it was very stressful, considering that I was out of state, which made everything even more complicated. I was informed with confidence that my closing will be on 10/30. I learned that they did not get the pipes in time from the vendor and it was moved to 11/14. They didn’t even have the house ready until the 11/11 for my first walk through. Then, 11/13, I learned that the pipes outside was broken. As a result, we did not close on 11/14. Finally, we closed on 11/26/2019. Below are my observations after closing, which is when you have time to go through everything in details. Their planning is not accurate, if they are building a whole bunch of houses, I am not sure how the priority was set. I felt like they rushed to get the house done and I question their professionalism. Why:

We were thrilled to be able to have our first home be a new build. Our experience with DR Horton was great, until a few months after we moved in. Our lights started flickering. We found out there was a bad batch of lights installed, which explains why many of our neighbors had the same issue. Not a big deal, except for the fact that instead Of replacing them all we had to wait until they started flickering and then it would take weeks and a couple times longer than a month to get it replaced. My father in law has a seizure disorder and was not able to come to our house because of the flickering lights. Then our tile started cracking and our carpet was pulling up.

We purchased our new build home June 2019. We noticed the yard was very uneven and it flooded every time it rained. They worked on it numerous times, but were never able to fully resolve the issue. In August of 2019 our home flooded during a storm. We had water pouring into the kitchen from under the cabinets. Upon inspection they found the siding and the brick were not installed correctly. We also found the flooring under the stove was not completed. There was trash, nails and open space in the wall. Fast forward to November 2019 and another flooding incident. Outside repairs just competed.

I have purchased and sold several homes in my lifetime. Never have I been through so much stress as this home I Just finished closing on. I have never encountered a loan officer so Incompetent as I did with Rene. His lack of concern for the homeowner and his unwillingness to return phone calls or emails. The home itself is awesome, the salesman, awesome, I would have rather paid 10000.00 more just not to have to deal with the mortgage department. Lack of effort, lack of concern, lack of any professionalism whatsoever. Where I would recommend DR Horton for a home, I would also recommend searching for a different lender to use.

I followed the correct protocol to report my siding on my home came a loose not to include it looks rippled. That was two weeks ago and I've been told that it would be resolved. Today marks the third week I am going into with no resolution. My home is in a cul-de-sac and the siding that is hanging is in the front. There are new neighbors that moved in the cul-de-sac so I'm quite sure this does not look good to them. This is over a $200,000 investment and I need resolution or they can buy this home back.

Lied about there being runoff after it rains, now my backyard gets flooded with dirt every time. Connected them multiple times, filled a warranty report, but they refused to do anything about it... Would not have bought this house if I knew.

We are in the process of building with this company. They have been nothing but disappointing and frustrating. They do not care one bit about their customers or what they would like. Do not build with them if you want a voice in the finishes of your house.

My husband and I bought our first home with DR Horton last year. We have regretted it ever since. Our 11 month warranty came up so my husband and I decided to get a home inspection done to ensure we didn’t miss anything. The home inspection stated a few items that needed to be repaired. One of the biggest being our drainage. Our so called drainage is not a proper drainage and algae is beginning to grow. DR Horton refuses to put in a proper drainage stating they did everything that they could. It’s been an ongoing battle with standing water in our yard. In addition, we had a few other items listed for repair such as the chipped kitchen tiles and cracked bricks on the extra of our home. The kitchen tile is discontinued and DR Horton’s contractor no longer has the same tile. So if we want the tole replaced we have to have one mismatched tile. Not sure how that makes sense. How is it ok to say we can repair the tile but it won’t be the same color?

Bryant heat pump. Was never told to register the product when the huge house folder was given to us, thus cutting the warranty from 10 years to 5 years. My air handler fan went bad at year 6. All the doors in the house were never properly shimmed and leveled so when they are closed you can see daylight around the door. After the walk through the only fixing that was done was adding more moulding.

Do not purchase a home from DR Horton, their customer service after they have you money is HORRIBLE. We closed 10/08/19 and moved into the home on 10/22/19. Had an issue with the dishwasher the first time it was run. It had NO water connected to it. Sadly , it was never checked by DR Horton before we closed and gave them our MONEY. Therefore, the first time we ran the dishwasher it burned up due to the no water connection. Now they tell me I have to file a warranty claim. They are completely NO HELP once they have your money! STAY AWAY FROM DR HORTON!!!!

Product is horrible, service of the company is worse. These people want you in the door and then it becomes an act of God to get a response without someone blowing smoke up your butt. Jeff **, Hidden Brooke development in Little River, South Carolina.

Hi! I am hoping my post can help some one else on making a decision before doing business with DR Horton or anyone else. This is my first home purchase and I couldn’t be happier! My experience was truly a positive one and although things we not perfect but i will say my builder did everything he could in his power to fix anything that was not to my satisfaction in a timely fashion as possible! I purchased in Boardwalk subdivision in Lancaster, Texas. I purchased a model home and got a lot for my money. My best friend purchased her first home from DRHorton in Saganaw,Texas 2 yrs ago and is now purchasing her 2 home from them as well. I would recommend DRHorton to anyone who wants a great value for your hard earned dollars!

My boyfriend and I just purchased a home from DR Horton and absolutely LOVE it. Our sales rep was awesome and our builder was amazing during the first walk through. ALL our blue tape objects were fixed before the second walk through and they have been very responsive when it comes to smaller items being fixed in the house so far. The builder gave us his personal phone number to call or text if we had any problems or questions. The builder really made us feel that we were the only buyers even though they had sold 8 other homes that month and he should have been very busy.

I bought my house 2/28/2017 in the Ventanna Lakes subdivision in Katy, Texas. I came home yesterday to a crack in my ceiling and a puddle on the floor. I contacted the warranty department and they told me I was free to find a roofing company of my choosing because I was no longer under warranty. So I asked about the 10 year structural defect warranty because it is not normal for it to rain in the living room. The representative referred me to RWC the company that is supposed to handle years 3-10.

We recently purchased a home in Dacula, GA. This is our fourth home that we've owned and the second we've purchased new. The construction is solid, the design of our home is well thought out. But the options? Oy vey. They came into our neighborhood, and totally stripped down what the prior builder and put in these boxy, boring, homes. Just horrible. Think corporate streamlining gone crazy. B-o-r-i-n-g.

We bought house at 22.03.19 in Saint Augustine FL (Prestwick) and we not satisfied with warranty services. It takes months to come and do home repair services. The paint at house is fading too fast. I never recommend to buy townhouse or house from DR Horton!!!

Purchased a new D.R. Horton town home last August in Utah. We had our first HOA meeting to turn over the HOA to the homeowners last night. This was my wife and I's first chance to meet with management face to face instead of emails. I wanted to speak face to face with them as to why it took one year to finally get our landscaping done around our town home. The main D.R. Horton's rep response was that's in the past.

For the third time I have wasted a day off work waiting for scheduled workers to show up. This time it was plumbers coming to reinstall a toilet after getting new flooring put down (warranty work). No calls or times given. Over wasting my time dealing with incompetence.

It's not in my nature to criticize another person work because I know how powerful negative comments can impact businesses, however, sometime the truth need to be told. My family and I are extremely disappointed in the way we have been treated by DR Horton Smyrna, DE branch. Two months ago on August 22, 2019, me, my wife, kids, my two brothers and their wives visited DR Horton Smyrna to express our interest in their new construction home, we had already secured a loan from another lender prior to meeting DR Horton rep on August 22,2019.

We purchased our new construction home about 6 months ago 2019 and the experience was absolutely amazing. If you are looking for a nice home you will get an excellent one with DR Horton homes. As of today's date we have a few small issues but none that can't be rectified by our warranty department at our 11th month. Team DR Horton, (Gateway Village).

Garbage builder w/ a complete staff of incompetents and no quality control systems or accountability in place. Their only concern is throwing homes together and forcing closings. I forced the closing to be postponed 5 times due dozens upon dozens of defects, most of which are still present a year after I agreed to close w/ their commitment that all issues would be resolved. I wouldn’t allow DR Horton to build a dog house.

Updated on 10/22/2019: I just recently posted a review about DR Horton, but wanted to provide a follow-up. This website changes the status to "Resolution in Progress" when the company responds to the review, but I wanted to share what has happened since I posted that review so potential buyers are aware of the customer service they would be getting when they purchase a home with this builder.

Updated on 01/19/2020: January 2020, no changes to my issues from DrHorton, they replied to my last review by saying they would send a follow up to my "local" warranty dept. I told the person that that will not solve my issues, re: 150+ emails!!! They never taped the ceiling angles, they caulked the opening and mudded over that! All ceiling angles are cracking now, same for garage no perfatape on any joints, now all cracking, my garage walls leaks on the inside during heavy rains. I have 100's of pictures regarding this mess. Now I need to find a good law firm to solve this. Litigations may solve my home issues, but not this Company.... BUYERS BEWARE! Do your homeworks, hire an independent "INSPECTION" Company.

I just have to say "be careful" when you sign a contract and buy a new home from DR Horton. We looked at a model. Assumed the model options will be available with our home only to find out they do a bait and switch. As we were picking the options in the contract (extended Lanai for example), they no longer offer that option but instead offer a paver patron instead. Model had gutters and downspouts but our home does not have one (DRHorton does not even make it as an option even though it was in the model...bait and switch). DRhorton put a window in a random location (not in the plan). Said it is free not knowing it was crooked. They also put wrong color ledge stone on our home (they fired our sales rep and the color was TBD when they let her go).

First of all, I have to say that we couldn’t be happier with our neighbors and the community. A lot of really awesome people live here and if you are looking for a great neighborhood, you have found one. This review is specifically about D. R. Horton. We bought our home just less than a year ago and selected this company because we had a great experience with them in 2009 in another city. Two of my neighbors had issues with their circuit breaker boards sparking and nearly causing a fire and my neighbors on both sides of me had sprinklers installed incorrectly causing their whole yard to have to be dug up twice. This company uses the most inexperienced cheapest subcontractors they can find and then makes excuses for their mistakes instead of fixing them.

We bought our house just a year ago, it's a new home. The builder used cheap toilets in all the restrooms. We have a couple of properties, but it's the first time we bought a DR Horton home. We were told about the cheap materials they use but we still thought of giving DR Horton a chance but we are now facing huge issues with the plumbing systems in all our restrooms. This home was also part of their "Emerald" Line which was supposed to be the top of the line in terms of craftsmanship. I can only imagine how their "Express" homes are built. We regret our buying decision, and offer warning to other new home buyers. Stay away from DR Horton, you'll be better off in the long run.

This company discriminated against ** peoples. They only looking for people with great credit and income to rip you off. Once they find out you are not a great candidate they drop you dead. No wonder why in this country minority does not own homes. It is a shame. On top of that their houses are poorly built. Stay away from them. Not fully recommended at all.

We bought our home in May of 2017. We have had so many problems with drywall cracks in the master shower bathroom. 2 different cabinets styles in the master bathroom. The outside seems of the concrete board mold gets between the joints. So I was told by one of their Reps to go get some one by four boards and put them up. So after spending over a $1000.00 of my money they came out and told me that they cant paint the boards and caulk the nail holes due to warranty work. If they would of put up the boards to begin with we would not of had this problem.

We own a DR Home, the concrete that was put in by them has cracks on each piece, not small crack but it goes thru the whole concrete. It is very hard to get a hold of someone to help us. This home is only built in 2011. We have other problems with the home as well.

I've had continuous problems with the drainage on one side of my house, which we pointed out to DR Horton several months ago. The warranty person said nothing was wrong and attempted to blame it on Florida weather. We again complained because the flooding continued and I had answered a customer service survey, which I gave DR Horton a very poor rating. This time, the warranty person had the survey and sent surveyors out to verify the elevation. You guessed it, the elevations were not correct.

I've been in my home over 8 months and have had 4 drywall paint companies to try and repair my drywall issues. Not one company has been successful yet! My walls are two- three different colors. Drywall looks horrible and bleeds through the cheap paint. I've written numerous letters and sent to the media and DR Horton. I have also been told by Charles ** that my expectation is set higher than what other customers have. I expect to have the house repairs fixed properly no mater if the house cost $200k or $500k. I was lied to by Horton employees stating that I could do an amendment at closing and they would come back and repair all of the outstanding issues. Well, that was a lie. This company is built off lies! If I could give -1000 stars then I would

We visited, we liked, we were under contract. Until the under Writer decided that the company I was going to work for wasn't qualified enough. So when I spoke to Ron "my" financial advisor he said all was ok. Let's move forward. I rented a truck, drove 800 miles and the day of the closing, the call comes in. That I have been denied. A loaded truck and nowhere to go. And all I got was I'm sorry and never heard from them again. I moved into a hotel. Until I found a job and finally rented a place because I was suppose to move into my own home which of course we are still devastated.

My family & I purchased 2 DR Horton Express homes in Smyrna, Delaware for over $300,000 each. It's been 3 months now for issues found at the time of the walkthrough, that we are still waiting for or getting no response to or just getting the run around with, regarding trying to get them attended to & fixed.

If you're considering contracting DR Horton to build a home, make sure to ask who your superintendent will be. Donald ** is responsible for construction being completed in Ocala, Fl. God forbid he finds a bid anywhere else. Mr. ** is directly responsible for the construction teams that have severed the internet and cable services to my home seven times. (Yes, that's right. 7 times. 8 times if you account for one incident that occurred as a result of his men failing to reposition our line after casting it out of their way in what I can only describe as a fit of frustration.) His managerial incompetence has cost me time, and money, and it wasn't until I spoke with Project Manager Chris ** that I learned the extent to which Mr. ** would go to avoid taking responsibility for his actions. His boss, Mr. **, had no idea that Mr. ** crews had severed my services 7 times.

I am giving DR Horton a 1 because I am unable to give them a 0. We built a new home and closed on our Myrtle Beach home in the last week of July 2019 and were rushed to do so in order for them to get the closing in July. When I did the “punch list” a week before closing, there were many unfinished work issues and numerous cosmetic problems. We hired our own building inspector who noted several issues as being not code compliant. There was green tape everywhere indicating the need for touch up or redo. We built it from long distance, relocated from PA, and unwisely trusted DR Horton to do what it said it would accomplish by closing. They did not and the house was not ready when we arrived.

I had a horrible experience with buying DR Horton home. Overall, the entire way the company works is so not unorganized And I feel they do not care about customer satisfaction. I purchased my Home few months ago and moved in June. There were so many things that needed to be fixed, I tried reaching them multiple times with no response. I noticed my dishwasher was leaking on the 1st day, the wanting me to call the company and file the Warranty report with them. I feel they should be the one handling this especially if it was noticed the 1st day. There were so many other things that needed to be fixed, multiple E mails were sent with no response. It is September already and I am sure they Will keep postponing it and finally respond by saying 'you guys are past the Warranty date'. Very unprofessional.

Run! Do not buy on of these houses! People with the means are putting them up for sale and moving out! Quality is poor, you are the enemy instead of the customer, and the HOA from hell fines you for things that the contract allows in your back yard! They have zero interest in you the customer - residents are not part of the HOA board! Unsafe and dirty construction feet from your yard, endangering your kids! Zero quality control, zero interest in their customer once you’ve purchased, total scam of a Home Owner’s Association!

D.R. Horton did a fantastic job in all regards!! House was well-built and we were beyond pleased. HOWEVER, we had a terrible experience the law firm they used in South Carolina, Harvey and Vallini, LLC. The law firm was understaffed and unprepared on the day of closing. Our closing didn't start until more than an hour after our allotted closing time, and there were mistakes on the paperwork! D.R. Horton provides a quality product, but they need to get a new law firm to represent them in the Upstate of South Carolina to improve customer service. Harvey and Vallini did a TERRIBLE job.