D.R. Horton Homes Reviews

After several attempts to get it repaired over the last year we still have no resolve and now the a/c is out completely. We were promised a replacement tree that was dead by the builder that still hasn't been replaced. Our stairs to the second floor are sagging and there are signs the stairs' integrity is failing. We have numerous sheetrock issues that still have not been fixed that were taped off to be repaired before the purchase. We have a bathroom sink not attached to the bathroom countertop. We have rebar poking up on the driveway that has still not been replaced and the list goes on. DR Horton does not honor their contractual Warranty obligations and we are seriously considering filing a lawsuit.

With all the reviews we've read it looks as though we may not be alone. We plan on giving DR Horton one last opportunity to fulfill their contractual obligations before filing suit and should they choose not to honor their piss poor build we will be contacting our attorney. If you are looking to purchase a new home we would highly recommend finding someone other than DR. Horton. We are also going to reach out to David Auld - CEO, Michael Murray - EVP, COO and Bill Wheat - CFO directly.

In December we went to the design center to pick out cabinets, floors, etc. Months went by not hearing from the sales manager. Me and husband would go to the lot that we purchased and noticed that nothing was happening, but other houses DR Horton homes were being built. At times when trying to contact the sales manager she would not return calls immediately. We have had to just walk into her office and surprise her to try and get updates. We were told that our house would be ready in June. We meet with the builder for the RED LINE in April. In talking to him about the blueprints we started talking about the kitchen and the built-ins and the builder advised us that it was not in the contract along with the 3rd bathroom in one of the bedrooms on the second floor that the sales manager had told us we will be getting.

Long story short, it is now July and I’m still not in my house. I still don’t have my built-ins, I don’t get updates on a daily or weekly basis of what is going on like I was told that we would be. And it looks like they started applying the brick and stone and just stopped. I wish I can show you a picture. Still no updates by sales manager or builder. My husband and I had to move our family out of our rental going off a promise that our home was going to be done in June that was untrue as well as my built-ins and bathroom. Something needs to be done.

I'm a wreck worried about the mess the paint guys are going to make and I’m sure they will. My pavers in my driveway, walkway, and lanai are sinking. The screens don't fit and therefore I can't open my windows or bugs get in. Please save yourself the hassle and don't buy from this builder. I'm heartbroken and out of money because of all the money I've had to put into this home. I need to go back to work but have found dealing with them to be a full time job. It's sad and very wrong!

Andrew ** with the Tampa office doesn't answer his phone or return calls (this is the second person assigned to our claim). Just think - 8 months of busted tile in the front foyer/entryway and nothing has been done. Just excuse after excuse. One time we took off work because the tile guy was supposed to come and he was a no show. Said DR Horton didn't pay them to do it. Now they're paid, supposedly, and they're saying the "tile they ordered" came in and is broken. And they just now figured that out? We're not stupid, DR Horton. They've had months and months to get the tile. Come on DR Horton. This is BS. We've missed many days of work with these so-called "scheduled appointments" for repairs only to get no-shows.

I am fortunate enough to know what to look for during the building process and I drive the supervisor crazy. It really comes down to a floor plan, price and location that you will like. My DR Horton Homes met this criteria on all three on two of the builds. I’m fortunate with relocating in different states they were here. All builders have these issues and it’s down to what you want. Just make sure the person in charge of building your house (supervisor) gets out of his truck and goes over the work they are doing than sitting on their phone all day and just cutting P.O.’s. If he seems that lazy then your house will look it. They need to keep on the quality and I felt my guy did his best. After one year now they came back with the contractors and repaired my floors and interior paint. I happy and that is all that matters. Do I see problems in the future. Maybe but if you have any house you will. That’s life. Hope this helps.

Upon that inspection, 6 stucco cracks and 2 holes were found on the left side of my home. It continues to rain and they continue to leak. I asked DR Horton to expedite the repair to avoid further damage. The warranty department scheduled my repair for 6/19/19. It has rained almost every day and my house keeps leaking. On 6/19/19, the contractor called to tell me that DR Horton failed to submit a work order until that morning and they won’t be able to fix the repair until 6/24/19. It continues to rain and my house continues to leak. I was lied to by the builder. The house still leaks. No one at DR Horton will answer an email or return a call. Buyer beware!!!

I had another professional carpenter come out to evaluate the installation of the new door, and right away he noticed problems. I have reached out several times to get this taken care of. I was able to get in touch with someone a little higher on the company ladder thanks to our salesperson. Then lo and behold Coronavirus hits, bringing service teams to a halt, which I understand. I know these are non-union carpenters and one can only ponder if they are properly trained. I am sure there are some that are very competent and take pride in their jobs. Keeping with carpenters, the deck that was installed by the "professional" was a joke.

The ledger board is split, everything is nailed and popping out like crazy. There are cracks all over the place and the handrails show terrible gaps everywhere. The posts that the handrail is nailed to were loose until I decided to secure them. The deck is sturdier and undoubtedly safer. In the first review I mentioned how our garage floor had sank a few inches, the problem has been resolved. Since then, two of my neighbors garage floors have also sunk a few inches. Not sure with the last 2 neighbors.

One of the biggest regrets we have is that we never looked at the back of the town homes before we purchased. The backs of the original 2 builders in the area look like they had an actual architect design them with wood trim around all the windows and doors. The backs of the original builders town homes have character to them, with different depths and projections. The Dr Horton town homes from the back look like someone went to a grade school and asked a child from the lower grades to draw the back of a house then took their idea and ran with it, just plain old rectangular and square shapes.

The back is flat with no detail, no depth and no trim around the windows or doors and just looks cheap. The low income housing in our area has much more appeal and elevation. At least my neighbor is on the same page as I am and will be interested in installing trim around doors and windows, if the association allows us. The moral of the story is we are dissatisfied with Dr Horton's sub-par build quality for the price we paid.

Original Review: When we decided to purchase a new townhouse at the West Lake subdivision we were extremely excited. Our Sales Associate Dana is fantastic. The lot we picked had fantastic views but unfortunately, that is about where the excitement ends. The follow up and response time leave a bit to be desired. The one year warranty is definitely needed to possibly fix the sub par work. We closed and moved in February 2019 which worked out well for us. Being winter, I was able to spot one of our first issues with our new home. My wife had parked her car in the garage after some snow. Once the snow started melting I quickly noticed the water running towards the foundation of our house. I noticed that the foundation side of the garage floor had sank a few inches.

After waiting for some time, they finally removed the sloped concrete and re-poured new concrete. They promised to come back and power wash both our driveway and garage floor as there was a lot of concrete residue on both. However, we had to make several phone calls to make this happen and the driveway was not power washed. I am sure it will look fine when I have it sealed. Two days after closing on our house we had appliances delivered and one of the technicians pointed out that there were screws missing from a door hinge. I took a look and sure enough there were. On top of that I decided to look closely at the door and noticed it did not close properly. There was quite the blast of cold air coming through the gap in the door. I also noticed one of the hinges was not even installed correctly.

After three tries to repair the door it is a little better but still not correct. The floor installers did a terrible job with gluing the floor at the seams. There are all kinds of bumps, hills and valleys. Curious about what they did to clean before hand and what kind of sub-floor they used. In addition, there is residue which we are unable to remove. Just feels so amateur, especially for a $300,000+ home. Within the first few days we went to install a new dining room fixture and found out that the electricians did not install the box in the center of the room/sliding doors. The measurement was off by approximately 5 inches. I had to purchase a swag light so it would not look ridiculous when viewing from the kitchen or hallway. Another electrical issue is that the three switch box by the front door which includes the porch, entry and hall lights is a 1/4" out of level. I am unable to even cheat and get the cover to look somewhat level.

While I am addressing electrical issues, one of our led puck lights already went bad. The frustrating part is when I removed the fixture, the ground wire was not attached to anything. It was stripped on the end and just hanging there. It is not too hard to just cut the wire or cap it with a wire nut. I am an elevator mechanic who takes pride in my work and would never leave any of my jobs until it was up to professional standards. When we spend the amount of money we did on this house, we had the expectation to be acceptable. We didn't expect perfection, just expected that there would have been a bit more sense of pride in the workmanship. The only saving grace is the views we have. We will have to see how the rest of our one year warranty goes with the sub par construction.

Finally, DR Horton really needs to strive for better communication skills. Believe it or not, we are pretty laid back folks. The lack of follow up whether it was phone or email was beyond frustrating. Customer issues need to be addressed, even if it's just to tell us that the problem is being addressed as well as a time frame expectation. Not getting back to customers is a sure way to piss them off and totally unnecessary.

Our carpet looks like it came out of 30 year old trailer “which they are paying to replace it with the same carpet” and RiteRug came out and said “Well this isn’t going to fix your problem because this is the same carpet and it’s going to do the same thing. It’s just going to Mat back down because it’s very very cheap carpet.” WOW. The cheapest carpet on the market in a $200,000 plus house.... Our tub is cracked all the way around it and when you step in it all it does is crack like it’s going to fall through. Our backyard is a disaster and we keep getting the run around on that too. Our whole neighborhood is seeking out legal means of resolving these issues and at first I wasn’t going to join them but now I can definitely see why their suing. If I could I would give this house back to DR Horton or ask the owner if he would put his family in it to live....Sorry company and the worst company to ever build houses.

Now that DR Horton has turned the community over to the residents we have found out that they were paying 51% of the HOA dues each month to sell these homes. Our HOA fees are increasing by $400 per quarter due to the financial state we have been left in. We are now having to pay $1200 per quarter to cover the fees! No one would have qualified with that amount in HOA dues. This seems to be a common trend with DR Horton, I hope no one ever has to go through this. Multiple homes will be foreclosed in this brand new neighborhood thanks to the lies the sales reps told us and the blind fold DR Horton created.

Fast forward a few years. The Real estate market crashed and Horton panicked. They decided to build the community out with SFH (single family homes). By doing this, they reduced the total number of homes in the community from what was projected to be around 400 homes to now 285 homes. 400 families sharing the cost of the HOA fees to 285 families sharing those same fees. Fees began to creep up. Unbeknownst to the homeowners, D.R. HORTON "padded" the budget- meaning they kept the fees artificially low so they could continue to sell houses. They presented us with a budget that didn't totally reflect all the costs of living here.

Fast forward to 2019. The community is fully built out and HORTON turns it over to the homeowners. We are now facing HOA fees of from $835- $1,100 per quarter! The price difference depends on our type of home, with the SFH paying 65% and the multi family homes paying $35% of the total UNCUT budget! This has put a large percentage of homeowners in an impossible situation. Sell? Who's going to buy with fees this exorbitant. Default on the fees? Do that and face foreclosure. Get a second job to be able to cover the cost? Hard to do for some single parent homes. And Horton? They don't care. They've left us with homes that have buckling exterior walls. Too few parking spaces for the quad homes (we were all promised 2 spaces per home- never happened). Contracts with vendors that if we break and go with someone less expensive we have to pay large penalties. And several other broken promises.

Horton cares about one thing and one thing only- their bottom line. They will tell a prospective homebuyer whatever it takes to sell a home. They will promise you the moon but barely give you a flashlight. They are horrible to work with once you sign on that dotted line. This was to be our retirement home. We may have to try to sell at some point. We are trying to figure it all out. I cannot and will not recommend D.R. HORTON homes or HOA communities to anyone. They will lie, cheat and do whatever they have to to take your money.

Now, for 3 days of delay, I have to find a temporary place to shift all my belongings to and then shift them back to the new home due to the mishaps in providing me the documents on-time. I requested the compensation and other than giving me discounted fees, they have not provided me any compensation. For my 3 toddlers, I was moving like the peck of birds when their nest get dismantled in search of booking new hotels to a place to put my belongings. A completely dissatisfied and beyond imagination painful experience by DHI.

They framer continues to tell Jim the only way to repair would to be to knock the wall down and rebuild as it was not built properly and for 2 HOURS they sit on the stairs discussing how to fix the wall. The framer continues to tell Jim it will not be fixed with all of his cheap options but that the wall needs to be rebuilt. They screw in the sheet rock so that the wall is not exposed and then leave without telling me what the plan is to fix the wall. 2 days later they send a man to fix the sheet rock but I was not home. The sheet rock company calls the next day and said they need to schedule a time to come when I told them it would be pointless because they never fixed anything. Apparently they think if they come cut a hole and then have someone repair the sheet rock that I am dumb enough to think it was fixed. Not going to happen! They are not going to scam me!

On to the final walk through joke. :) This process was laughable. First off Kyle their construction joker went through about a quarter of items that should be included in a final walk through. When items were pointed out to him it was met with a quick BS response of "Oh Well That's Normal." Ha like as if this was the first new house I had ever bought. We were promised that everything on the final walk through would be completed prior to move in. Again another joke. :) Nothing on the final walk through was completed and to make matters worse the house had not even been cleaned from construction. Guess what. By the time you figure this out you have already closed on the house AKA you are stuck and DR Horton knows this. And let's not talked about their warranty department - her name is KAT. Again another laughable process, department, & whatever you want to call it.

I call the no response department of DR Horton. You can file your claim online - Joke, you can call whoever did your walk through - Joke, & you can even go up to the sales office EVEN BIGGER JOKE. To sum everything up DR Horton has by far the worst product ever created, I would rather buy a box from a bum on the street than to buy another house from them. I will sum up what you will experience, water leaks, framing issues, flooring issues, gas leak issues, foundation Issues & overall poor quality issues and please don't forget you will go through all of this with a zero response attitude from DR Horton. Do yourself a favor Do Not Buy From DR Horton.

Original Review: In the beginning, we were excited about our new home. The sales representative was patient and thorough and made us feel comfortable with the whole process. We have been in our home for almost a year now. We've had 3 water leaks (1 major). It is June and we reported 2 of these in February. Jim in their warranty department has yet to even schedule the repairs. He tells me "it's a process." I've tried talking to his supervisor Keith. Not only will they not give me his contact information, but he will not contact me either.

I'm about to contact the regional office and hire an attorney. My warning to others that want to use DR Horton around Greenville, SC - just don't. Pick ANY OTHER builder. This one will not care. Btw. One of the leaks is the master shower. Even though it leaks, I was advised to keep using it that "it was not a big deal" from Jim. Again, it's still not fixed and I refuse to use it. The warranty contract stated if the owner makes it worse, the owner is liable. Don't fall for what Jim tells you. Beware!

No retaining wall so the folks behind me will have all their crap sliding into my yard. Messy construction workers. There's soda and Gatorade bottles as well as other garbage all over the neighborhood. There are large dumpsters and they can't be bothered to use them. Siding and fascia is all skewed and rolling. We were told that's how it is but nobody else's house is. Missing railing support. List goes on and on. The quality and working control is severely lacking. Our sales person was very nice however overall we aren't going to be recommending DR Horton ever. In fact I wish we weren't stuck in this home. If we could get all the money we put down back and sale we would. Lackluster new home. Go with a different builder. It's not worth your money.

When escalated your leadership couldnt just do the right thing for sake of customer service. So we now sit paying by the day for trucks and with no house over the weekend until some time Monday when they decide it's not "too much risk" to give me the keys to my new home. :/ Oh and it's really fun rescheduling utility installs and movers from a car on your phone because your builder won't let you have keys to the home you purchased.

Also my backyard door has missing wood on the side where the locks are and last rain the rain leaked through these holes into my kitchen. What did they told me this time?! This is normal... A leaking door is normal?? I maybe have an accent but I clearly understand that a door shouldn't leak. And how got it fixed? They CAULKED my door. This is basically the same getting your car fixed with tape. If this is what DR Horton stands for, caulk everything you can and call this to be fixed, then you should tell people this before they decide to buy a new house with you guys.

Original Review: Sales representative Aaron ** did nothing but lie and then blame me for not getting financed, he refused to communicate with my realtor and continued to go around my realtor and manipulate the facts. He's a liar and terrible representative for this company.

We can replace it ourselves, but it's actually the principal of them NOT KEEPING THEIR WORD. This company has NO INTEGRITY. These people "yes" you to death, but then do nothing. Now our sprinklers aren't working & they are under warranty. Someone came out to look at them, but never said what was wrong or when they'll be fixed. Our calls are being sent straight to voicemail and we are getting no answers as to when the job will be done. I AM VERY DISAPPOINTED. We have friends & family who are interested in moving to the area & we will discourage them from buying a DR Horton home.

When it came to finishing the model home, I was brought in for inspections and looked at the home several times. I wasn't able to choose my own colors and cabinetry because the far was too far along by that point, but I didn't mind. I used the DR Horton Financial company as a lender for the loan, and the representative Tiffany was very helpful. She answered every one of my calls, and always had an answer. If she didn't she got back to me promptly. The closing was not delayed, I was kept in the loop, and it was executed as planned.

On to the final walk-through inspection. This is the area where DR Horton has room for improvement. About 2 days prior to closing, the builder scheduled the initial and final walk-through. I was skeptical that things would be fixed in that time, but it was. It is important to note that all findings were cosmetic, and nothing major. I'm not a handyman, so I wouldn't be able to tell if something major was wrong anyway.

On the day of closing, everything went smooth and we purchased the home. There are still some things that need to be fixed (there is a dent in the garage door), but nothing major. The only thing that I noticed is that on my kitchen island, under the granite countertop, the builder did not install a piece of molding. Purely cosmetic, but still. The overall process went smooth.

**IMPORTANT**. If you take one thing from this review, take this. I hired my own inspector (cost about $300) to inspect the entire home for anything that is wrong. Even though it is a new home, you never know what might be wrong so hire a professional to look at the home for you. Don't let anyone tell you not to have an inspection simply because the home is new -- my inspector DID find some discrepancies.

Also, FINAL IMPORTANT NOTE. Hire a real estate agent. They are your advocate and when things aren't going your way, it is good to have someone fighting on your side. DR Horton paid my real estate agent's fees, I think this is something they regularly do. The inspection that I paid for and my real estate agent were my two biggest reliefs when it came to this process. I used the VA loan because I am a veteran. I say this because I'm not sure if this affected any portion of my home-buying process differently than someone else.

My advice to the seller is to configure the model to reflect the exact size of the 4th bedroom. It’s a disservice to potential buyers because they’re building this plan under false pretenses! Another issue is they’ve installed the carpet in the bedrooms but yet there’s still painting that has to be done and the house is not secure. So workers and anyone else can just walk all over the carpet! These issues have resulted in contemplating canceling the contract. To make matters worse I’ve received the worse customer service from their mortgage company, even the manager. They do not follow up with you in a timely manner.

However, after purchased this townhouse, I found that DR Horton customer care team did very poor or no job on customer satisfaction. I felt, for them it's more about business and get most out of client than addressing customer's concerns. Things did not go well. Construction or Engineering defect - First floor heater does not work properly from day one. This issue is not specific to my unit but many other units in this community. It has been more than 6 months and issue is not been taken care. No follow up or any report on progress is provided. Asked for issue report and progress many times but no response.

On my specific unit, I got water leak in brand new town home due to defective piece is used. Damaged following, and so far, no detail report of damage explanation and fix is provided. Almost all time I had to follow up on progresses. Damages Third Floor: walking closet of master bed - carpet, floor, stud walls. Walking passage of bathroom and room near bathroom - Carpet and floor. Second floor: -Damage kitchen / dining floor. Wall open living space area - Kitchen and open living ceiling. First Floor: Wall / ceiling / floor - first floor closet / office area. - Garage side walls / ceiling.

All damages on brand new highly paid town house. Even If any old house is purchased I would not see this much of damage after move in. Because of the damage, I had to take some days off from work till contractor gets on track to work on issue. It took 21 days to fix the damages. However I see no sign of appreciation from DR Horton management team.

I believe DR Horton management team need value their clients. Understand the hassle their client has to go through if any these issues come up due to defective material used or construction defect. At the end business foundation is based on customer's satisfaction. I have provided my feedback to six month builder's survey form. However after this experience, I am not sure how much my survey would matter for DR Horton Management team. No follow up on providing my bad reviews shows how much the client's review matter to DR Horton Customer Care Team.

On February 25th Amy **, the real estate agent from DR Horton, told us we only had a 2 day window to go down to design center in Atlanta to go pick out all the options for our new home. They rushed us to meet Joyce at the design center and we carefully picked out all the colors, tile flooring etc., for our new home. They also informed us that since we were adding hardwood floors to the bedrooms we would need to write a check made out to DR Horton for approximately $6,000 and that at the time of the closing we would be reimbursed for this amount or if the contract fell through would get ALL our money back, the $3500 deposit plus $6000 in options. We happily wrote the check for $6000 after they verbally explained this to us.

On May 22, 2019 we found out that our contract to buy the new home would expired on May 24th and that since we did not have any acceptable offers for our existing home DR Horton would not extend the contract to give us more time to sell our home and that we would ONLY be reimbursed $3,500 and lose the entire $6000, which is not transferable to another lot. This is what Amy ** wrote in her email to us:

"I wanted to check in to see how things are going with your current home. I hope you have had some movement as we are in the final days to keep your contract intact here at Carruth Lake Estates. The contingency expires this Friday, May 24, 2019.and I was told that we would not be able to extend it again unless it is under contract. As I mentioned before, your earnest money is the only thing protected with the contingency. Should it expire, any option money that you paid out at the Design Center is non-refundable/non-transferrable. I believe that is around $6,000.00.

Currently, the only option would be to transfer you to lot 48 if you do not have any success in selling your home. Lot 48 is already past stage to make any major changes i.e. cabinets, countertops, floors. Keep me posted. My fingers are crossed because lot 2 is beautiful and would hate for you to miss out on all the pluses on being in a brand new home i.e. warranty, brand new, smart home, efficiency, etc. We have had some serious buyers so this home has become a hot commodity since it has been completed. Let me know if you should need anything."

This is the email we received from them! We told Amy that the Design Center had told us that the money was refundable and transferable and that we had reviewed the contract carefully and couldn’t find where it said the money was not refundable. DR Horton ignored us even though we pleaded to get our money back. I feel they took advantage of me and my family and since I am almost 80 years old and retired and hard of hearing they took advantage of me. I am devastated that I lost this money and my new future home! Never again we will contemplate working with this builder!

After getting somewhat situated in our house we touched the oven and felt a shock. I dismissed it initially. Then my niece touched our dishwasher and I picked her up and felt electricity pulsating through her. Come to find out they forgot to cut an outlet and there was too much electricity flow and not enough outputs. Then 2 months in our floors start coming up. They came out a total of 6 times. Each occasion required two separate visits which were highly unnecessary. One day to take 3 pictures for documentation and another to give a 3 second fix to the situation.

Finally they ended up having to replace the whole floor which required us to take even more days off. Our door frame was not leveled and had to have that replaced completely. That took 2 days. When we had to have it repainted the same crappy painters came back after we made our complaint known. They gave us a crappy drywall job and we asked if they were going to smooth it out. They said that the painters who would be painting over it will be the ones to paint. The next day they came and literally just painted over the drywall that has not been smoothed out and when we asked why they didn't do so they said it wasn't their job and that it was the dry wall people's job. They are the same company. Needless to say DR HORTON is just in it for a quick buck and they couldn't care less about the long term for their customers. If you build something right the first time you'd actually save money from having to send people back to fix a crappy job.

7- Front entry and the Back porch collect rainwater to the doors, the slopes are in the wrong direction.

If I am going to talk about the Quality of the Construction have to write ten pages, but I like to mention few things like interior paints which was painted over blemishes, HVAC moisture buried pipe was installed at front removable filter. Porch window is another problems which the Bugs penetrate through the sills especially during seasonal infestation. DR Horton Warranty department does not have any reinforcement on the contractors and many times they schedule the contractors to comply with their commitment and the care of the issues, never showed. I hope I have been a little help for you not to experience and the hell we experienced by buy this Damn House.

Minor repairs will take you dozens of calls, tons of e-mails and followup. DR Horton (Express homes) will make it as hard as possible to get repairs done. Your home repairs will become a war of attrition, many of which will never be completed. Customer service representatives are sloppy, constantly late and reschedule dozens of times. Often work will be only partially completed, requiring more calls, more time and in the end you'll end up doing the work yourself. If you choose to go with DR Horton, do your homework. Drag them through it and make sure you get EVERYTHING fixed BEFORE you move in. Do not sign and get your keys without fixing it all. Read every word of your contract three times and understand that the contract and sales team will not give the same answers.

Last time we filed a warranty claim and then emailed the office every couple days for over a week before someone contacted us. They came out with a landscaper and identified some concerns, installed drains and replaced some grass areas (that were becoming moldy due to the amount of standing water). The grass they installed actually created dams preventing water from actually reaching the drains. So we emailed again and got no response. Also filed warranty claim and have yet to hear back. We have lots of standing water (days after rain). I personally have emailed and gotten no emails. Just would like to resolve the issue, which would be much cheaper for them to do right the first time that to continue coming out and making things worst.

DR Horton loves to send out surveys; in my mind these are a complete WASTE OF TIME. Even after low marks and comments, no one has ever called to speak to us - even after requesting to be called as part of survey. I’ve asked neighbors their experience and some claim no responses and lack of response to problems. Some waiting, like we have, for almost a year to get resolution. I would love a call or email to discuss. Someone who will take our concerns seriously to resolve the issues once and for all. We are not picky people but spent a significant amount of money and expect our warranty issues to be addressed.

Original Review: Gate broken. Front and back door air leaks, Our shower, everything in our house are not level the doors, the gate, appliances. Second rated carpet with 2000 square feet cost DR Horton 8300.00. It needs to be fixed.

I wish someone would have told me about DR Horton before I Seabees, Marines, and others bought my home. The worst first experience ever. DR Horton is pathetic builder who overcharge for these crappy homes. The food waste dispenser no longer work. I will make it my business to make military members aware of DR Horton even if it means to bring them to my home to show them these cheap products and labor DR Horton use to build homes. I've cried so until there's no more rain in these eyes. I hate you DR Horton.

They sent out another warranty rep to meet me, I showed him the issue and he agrees there is a drainage issue that needs to be corrected. For the next FOUR MONTHS nobody came out to my house to fix the issue. I was put off each time I called with "the landscaper is backed up" or "it's raining again". When they finally did come out again in April 2019 the rep once again told me it was my dog running along the fence line. When I reminded him that I wasn't asking for that to be fixed, it's the entirety of the yard he said the flooding is not within 10 feet of the house so DR Horton is not responsible.

My yard is so bad that the parts that are living cannot be mowed because the now useless sprinklers are completely exposed. The lines from where the sod was laid can be seen. The yard is so uneven you can feel it under your feet when you walk. The entire yard is a wreck. I bought sand and top soil to try to fix it myself, but there are not random here and there low spots. There is nothing remotely smooth about the yard.

DR Horton sold me a house with a yard that cannot be maintained and now refuses to correct the problem. It's so bad I cannot fix it myself so it is going to cost me a fortune to pay someone to level my yard and lay new sod. All I want is for DR Horton to stand behind their product by repairing the yard they did not have properly graded in the first place.

Well to this day the grading issue has only got worse. I have standing water in my backyard every time it rains. Home was suppose to have digital thermostats, was told someone would call never happened. The home was suppose to have 2 areas where the air filters go, 1 upstairs and 1 downstairs. There is only 1. They left the casing and filter in the garage for the other and I assuming just put drywall over where it should have been. When I walk in the bathroom upstairs master the water in the toilet moves, what is that about? I have no confidence this home is built to last. It's built to get your money and then you beg to get them to fix what was in the contract only to end up paying yourself. SO THIS LIKE ALL THE REVIEWS IS A WARNING TO ALL LOOKING AT THE PRETTY SHELL THEY SHOW, DON'T BE DISAPPOINTED!!! FIND a more honorable builder.

So many of my neighbors and I talk about the issues we are having and having to deal with warranty issues. If you do use them, go every day and take lots of pics and have a good inspector. I am ready to sale and find a better home. Nothing worse than a company who intentionally takes advantage of people who's gonna be making payments on something for 15-30 yrs. I understand some problems, then at least do what you say and make good on the mistakes.

Half of the things we tagged in the final walk through were not completed. There was adhesive stuck to all of our floors making them look filthy and when I called for them to come back to fix it he said "We've never had a homeowner unhappy with our cleaning". He tried to make it seem like it was my fault instead of admitting they did a horrible job. I don't expect to have to deep clean my brand new home before I can move in. The carpets had clay stains on them so they had to call a carpet cleaning company to come steam clean them.

We were told they would be there that day and when they finally called to schedule they could not come until Monday. So we were not able to move any furniture into the bedrooms all weekend because we had to wait until the carpets were cleaned. At 7pm that night, my husband flushed a toilet for the first time and it overflowed everywhere so an emergency plumber had to come and fix it. Then, I tried to bathe my child and found that we had no hot water. Luckily, the plumber was still there and was able to fix it. There is still adhesive stuck to our floors and a sprinkler head is busted in the front yard. We were so excited about the purchase of our new home and our experience was terrible. DR Horton does not care about their customers and provides horrible customer service. I would have given 0 stars if it was an option. If you are thinking of purchasing a DR Horton home, DON'T and thank me later.

Even after 19 months there are some significant issues that DR Horton missed or hasn't rectified with my property. For example, even though I received an initial walk through 1-2 weeks before closing, I did not receive a final walk through that day which could have save me a lot of time and headache because they would have to address the issues we found before we close on the property. But because I didn't get a final walk through, I had to wait 30 days, 90 days, and 11 months to have broken things in the house fixed or looked at. Most of these things could have been fixed before the house was handed to me.

Another big issue that I have about DR Horton is that I was not informed that there is a semi-finished irrigation system installed on my yard. No instructions, diagram, or manual was left to me about this feature. I found out about this just this month that there is one installed in my property and it is because my next door neighbor just happened to mentioned it to me. I didn't know about this for over 18 months! As soon as I know, I asked DR Horton for a diagram or schematics of the irrigation system to look for the sprinkler ends/heads so I can see what needs to be done to have this working but I was told that they did not make or keep any diagrams or plans of the irrigation system and they do not have any records of it. This basically makes the irrigation system they installed worthless since I don't even know where the pipes end or how far along they finished the irrigation system.

According to some estimate that I have gotten from landscapers, the cost of looking for the pipe ends is as much as just having a whole new irrigation installed because of the labor cost to locate and dig the pipes. I even contacted their landscaping contractor to ask if they have any records when they installed the system but was told that they do not have them. I am really disappointed in how DR Horton address their warranty issues and why I did not get all the necessary and needed information about my property. It is hard for me to believe that they stand for their work even for their premium brand such as Emerald Homes if they can't even address mundane issues such as repairing warranty issues on time and giving important information to a home owner. Be wary of buying from DR Horton.

This was a serious life decision. We’re talking over 240k — a huge financial decision. One that was talked about through tears in front of the lot that we were going to build because of pure excitement. Still “waiting” to hear back from “corporate!” I’m still heartbroken but maybe these reviews are right. On a side note, the office staff is nice, the contractor hired by the company was extremely nice and helpful, just disappointed with the company.

16. Constantly picking up garbage from lawn, because contractors eat lunch, water bottles, etc. and can’t throw garbage in dumpster, just leave it on the ground.

“I DO NOT EXPECT” the Horton Representative to be here to police the individual persons. This should be a responsibility of the contractors who received the contract to do their part of the contract. If responsible persons were hired to do assigned jobs most of these issues would have not happened in the first place. I have no issues with minorities, but I do with illegals.

Original Review: We have had some issues inside our home, which have been addressed and seem to be worked on. Our problem lies on the outside tomorrow concerning our yard. Our yard is uneven and not level. It's laziness slant to help with water drainage, which is understandable but mowing the yard is very difficult. They are ruts and a lot of uneven this throughout the yard. We had a tree moved because it was in front of a pad mount transformer. It seems after the work the yard only became worse.

We have had a landscaper out to mow the yard and it had difficulty mowing it because of the uneven yard. There are ruts, holes, and areas water is collecting. When having the issue addressed the workers come out and do a minimal job at best. Only making the problem worse. We have only been in the house two months and he would take hundreds of dollars to have the sod removed and the ground level at our expense. We have put in our third warranty claim on the same issue and I’m hoping this time it may be resolved. If not not sure where I go from here.

When they finally do fix issue it’s always crappy work with issues to come. Been waiting on a reimbursement check for 4 months and every time I contact them it’s a different excuse on why it hadn’t been sent. Run and never purchase a home from this builder. Once they get your money you will never get anything fixed right as they sold you the home. Their homes are poorly built! Worst decision purchasing a DR Horton Home.

I called customer service and spoke with Courtney ** who is incredibly rude and contradictory. I explained my issue to her and advised her that we no longer had running water in the house and would not have water in the house until the issue is resolved. Courtney told me that she would not be able to have anyone respond to our home to fix the water main until January 28, 2019. I told her that was unacceptable and that I needed someone to respond sooner. Courtney advised me that I had three options:

3) I can hire a licensed, bonded, and insured company to permanently fix the water main and then submit a reimbursement claim once completed.

After doing some research and seeing that it’ll cost between $5000-$8000 to have the water main fixed, I decided to have a “bandaid” put on it until DR Horton could get someone out January 28. On Thursday January 24, 2019, Courtney upon very short notice sent a plumbing company to my house to inspect the water main. Upon their arrival, they advised that they would not be able to work on the water main because it appears as though someone else has been "working on it." I explained to them that Courtney had told me that I essentially had three different option for getting my water main fixed. The plumbers stated that it is in their policy that if something already appears to have been worked on, they are not allowed to do any work.

The next day I called and spoke with Courtney regarding the issue. Courtney to me that I had voided my warranty and DR Horton would not be able to reimburse me regarding the issue. I even brought up the fact that she specifically told me to “put a bandaid on it” because they wouldn’t be able to look at it until Monday January 28. Courtney again told me that it was no longer their problem and that “I” must have been the one to break it.

I asked Courtney if they would even be willing to split the cost because I felt as though she had intentionally told me to do something knowing full well by my actions I would “void” the warranty and was quickly told no. So...I ended up paying $5,000 to have my water main fixed. On top of that, I just paid an additional $3,100 to have all of my landscaping fixed due to the damages caused by the broken water main and the work to have the water main fixed.

Now just a few months later there is a leak in the water supply pipe which runs under the driveway from the city water supply to the front of the house. DR Horton is refusing to fix as 'Out of Warranty'. The estimate for repair is $5,500. What is the advantage of buying a brand new home from DR Horton if such major repairs come up in the first 2-3 years? The builder's work quality is definitely not something I'd recommend.

I do appreciate the main office getting involved to help us reach a fair resolution, and do hope that they re-visit this policy in the future for future home buyers.

I do want to say that working with Ben from finance was a very positive experience and do want to point out that positive in this whole thing. Ben was available on the weekends and got on the phone with me multiple times to explain things to me and make me feel comfortable with the terms of the loan. Ben was great so I do want to point that out. If he was someone I could use when we finally do purchase a house, I definitely would.

Original Review: April 16, 2019

We entered a contract to purchase a home in "Entrada" with Kevin ** from DR Horton/Express Homes. At no time during our discussions or in the contract were we informed that we would not be able to have our inspector inspect the roof or attic of the home. In the contract it actually states you can have an inspection as long as you follow a few guidelines such as scheduling 7 days in advance, inspector needs to be insured, etc. The contract also states that the "Purchaser" is responsible for any damage or claims that occur due to the inspection.

Well, we jumped through all of the hoops and got our inspection scheduled for Monday 4/15/19. However, they were insisting that our inspector call them to work out the details, which we thought was odd. We finally caved and had the inspector call them (he didn't want to either), and they told him that he would not be allowed to inspect the roof or the attic due to "Insurance Liability" reasons. He immediately saw this as a red flag and called us to let us know. We then had our Realtor get in touch with Kevin to let him know that if we could not inspect the entire home including the roof/attic, we would consider that a breach of the contract and would back out of the deal. Kevin insisted that there was nothing that could be done, so we sent in our cancellation of the contract over the weekend.

Then my Realtor gets a call from someone named "Gary **" stating that if we back out we lose our $1000 in earnest money. So basically he is stating that we have to blindly make a $240k investment on a property that they won't allow us to fully inspect, or we lose $1000. Even though there is nothing in the contract stating we could not have the roof/attic inspected, and the "Insurance Liability" claim isn't valid because the contract actually removes any liability to them in the first place and puts it on us!

So tell me that's not shady. Then I go and start researching more (even on this website) and you see all the horror stories about leaky roofs and improperly installed roofs and they take 6 months to fix it with a warranty. I spoke with a co-worker who purchased the "Aria" plan a few years ago (not in Entrada, but in Cape Coral). He told me that he had sagging spots in his roof, and the warranty department kept denying his claims stating it was normal for the gaps in the plywood to get bigger due to the heat. Then a spot in his roof started caving in! They finally came out and fixed it but it took the roof to start caving in for them to even acknowledge it was in issue!

Anyways, we are pursuing legal action with our lawyer and meeting with him tomorrow morning to try to recoup our $1000. I just wanted to share this horror story with the rest of you who might be considering a purchase at Entrada in Cape Coral, Florida. ANYONE who doesn't let you inspect the goods you are buying is not someone you want to do business with. The seller should be proud to let you inspect their goods, especially when the cost is hundreds of thousands of dollars. How can you trust someone who won't let you inspect the purchase before you invest? Run away.

Then our biggest issue, the backyard not draining has seemed to not be a priority to them. We have had water sitting in our backyard since October, unable to drain. This has been addressed multiple times, I've emailed, called and had requested help on a lot of occasions and have not gotten the requested help. Finally I thought we were getting help today and the landscaper no showed on us. We have taken off work numerous time and sent over 5 emails and 5 phone calls. I would NEVER recommend D.R. Horton again.

This builder hires unskilled people whose only goal is to complete the building process as fast as possible. One advice is to stay away from this builder but if you do decide to go with DR Horton, it's better to hire an independent inspector paid by you who will monitor every phase of construction. You cannot trust this builder to do the right thing. In case you're wondering, this was outside my 1 year warranty but I still called them to have a look at it. They never called back but I called again, told them my issue and was ignored.

In less than 2 years we started seeing nail pops and wall cracks. Very shoddy workmanship. It's obvious these "new homes" were slapped together as cheaply as possible to maximize profits. After the housing bubble burst, DR Horton pulled out and sold the vacant lots to a private investor without informing the community, leaving our neighborhood completely unfinished with vacant lots and unfinished roads. DR Horton subsequently set up in a more affluent county in Maryland where they sold the exact same models for 150k to 250k more.

After 12 years, our neighborhood is still unfinished because DH Horton deserted this community and sold the lots to someone who has no interest in finishing what DR Horton started. Those who couldn't sell are now renting out their homes. I will never buy another DR Horton home, and will tell everyone what horrible homes they are and about DR Horton's sneaky business practices.

We were promised out sod was to be replaced shortly after move in because it was dead. I have emails and text backing that up. I was told to wait until spring and they would replace, now they are refusing. I have submitted pictures showing them the drastic difference from my backyard to my front yard and even the neighbor's yard and they are refusing to do the work that was promised to us.

The lot was HORRIBLE. I have now pulled out THREE volleyball-sized rocks from my ~2000 sq. ft. yard and I know of at least one more. I couldn't even use an auger to drill post holes for my fence because there was so much rock in the fill that DR Horton brought in (rather than excavating for the foundation and removing the excavated material, DR Horton just piled it around the foundation and brought in extra fill).

The framing/sheetrock/trim work is equally as horrible. I have walls that are noticeably bulged (one was blamed on the way the furnace drain was installed to the studs, and I was told it could not be resolved) or sucked in (one of these was a round-robin blame game between the framers, finishers, and sheetrock as to who ** up the install and was never resolved adequately). Their subcontractors have no respect for the end customer. I am still finding old cigarette butts and nails and screws and other left behind construction materials anything I need to do something in my yard.

I don't have any kids or dogs but the carpet that was installed has lost so much that I may have to replace it before it even makes 5 years. The laminate flooring has shifted so much that there are several 1/8 - 1/4" gaps between the butted edges of planks. The subfloor was installed so terribly that I have more squeaks than a rusty bicycle. The 2-car garage (which really isn't large enough to park two cars in AND be able to enter/exit the vehicles) has a grand total of TWO outlets (total of 4 plugs), both of which are at the back, so I am working on more outlets eventually. There is also 1 light for the entire garage, which is partially blocked by a header going across the garage and the garage door opener right below it, so I have to install an additional light so I can see in other areas of the garage when the door is shut.

Exterior doors have gaps and the only "fix" they would offer was a piece of wedge-shaped weather stripping that I was supposed to install. I can also feel a vast majority of the carpet tack strips when I walk around without shoes on, some have even punctured my skin. The master bathroom had no towel ring for a hand towel, and the second towel bar was across the room from the shower hanging over the top of the toilet. Yet, they installed a towel ring in both the guest bathroom and the powder room. I pulled out the oven to do some spring cleaning and found 2 baseball-sized holes near the base of the cabinets on one side, almost like when they were getting the cabinets into position someone toe-punched it a couple times. The grout/caulk that they used around the countertops in the kitchen and master bath has cracks in it even after they applied more during the one-year "touch-up" visit.

I had problems with adequate drainage on my lot and they brought in landscapers to fix the issue. They dragged their blade across the lot a couple times and left. The issue was not resolved. They blamed it on an unnatural amount of rain. The sod they used to landscape the front of the property is of such poor quality that I am considering removing it and reseeding it this summer because of how many holes there are in it.

If you need help with anything warranty related, you have to be on them every day until they respond. I made several contacts that went unanswered until I began to badger them constantly. I would email and call and leave messages and would not receive a response for weeks, even months. I don't usually write reviews if there is no reward, and even then it is not very detailed. But DR Horton is so horrible that I'm making an exception.

The laminate floor was peeling in edges and they sent someone who had no knowledge of that. The cold water under sink and dishwasher kept shutting down and had to push it a few times to stay in its place. The cabinets are peeling and chipped in a few places. I had to change the dishwasher within a week I moved in due to the loud noise it had washing dishes. The issues are endless and not sure what will happen to this house by next year or so. I love my home but very disappointed and unhappy with the cheap quality material DR Horton is using to make their homes.

We went back and forth with DR Horton and they had someone come paint the driveway and assured us it would last. A month later it was cracking all along the edges so they came and retouched up the paint making it a different color along the edges. Now a year later the paint is almost completely worn off and we are back to having a red/orange driveway. It is beyond frustrating having a brand new home that we paid a lot of money for and the quality is Terrible. I filed many warranty claims for the driveway issue and was blown off and told nothing could be done about it. My opinion is they got their Money for the house. They don’t care what condition it’s in after they are paid. I wouldn’t recommend a DR Horton home to anyone!

One issue fixed, another arose. They placed a dirty sod that looked it was ripped off of a street. My yard was nicely flat, it is not anymore. I now have all kinds of weeds growing on that sod, it will be impossible to cure. Moreover, they installed two water collection boxes, water stands in these boxes 24/7, three feet away from house! You know where I'm going with this; summer and mosquitos are coming soon! that's a HEALTH HAZARD FOR MY KIDS RIGHT THERE!

My back door was wrongly placed during the building stages (someone missed a step), it was then repositioned to make room for kitchen cabinets. However, they forgot to reposition the kitchen pendant light, too close to island unlike other same model homes in the subdivision. My Master bedroom has 2 vents, all other homes of same model have 3 (another miss). Also, the ceiling fan in the master was not centered like the model home that is same as mine (another miss).

I recently started to hear the window in the loft rattles if someone is walking. I’m not heavy, neither is my wife, but that is just a poor construction flaw that I pray I can get one to look at. DR Horton stopped responding to my repair requests as my year anniversary is getting close! They don’t seems to care anymore, not even to a request to schedule my 11 months walkthrough!

11-siding flashing were never installed after two inspections! Had to pay three times inspections fees!

This was my first home and the biggest investment of my life. We purchased the home for 280+K thinking we have a good choice. Wish we listened to all the reviews and did our homework. This is the longest review I've ever written, so please excuse my typos as I write this with extreme FRUSTRATION. Hopefully others will learn from my experience.

Unresolved issues identified in final walk through that were amended sales contract by VP of construction Dave **. After several months of follow ups these were for some reason moved to Work Orders after no resolution. Still no resolution on WO process. 1. WO **: Grading On the back of the property, the yard has washed out into the stream. This has gone from slight erosion 8/30/2019 to now we have large washout depressions in lawn under grass in addition to sections that have fallen away. No longer smooth manicured lawn we were sold due to DR Horton not fixing the original problem. 2. WO **: The cabinets still need reskin and scrimshaw installed inside to cover up the water flood damage to cabinetry identified in final inspection and amended on close.

The prices were going up faster than I could save for a downpayment so I had to bite the bullet. I can live with a slope but when the rains came and washed away a large portion of the corner of the lot that’s when I became bitter. The house building process proceeded along ok albeit slowly, but I always brought up the erosion problem throughout. I constantly was assured that the erosion would be fixed closer to the end and here we are, the end is near and the result of the lot is an embarrassment to whatever tiny amount of pride that DR Horton has for their end product. A fence that cuts through the middle of the slope for a beautiful 4’ tall “privacy” fence where any passing car can see into the kitchen or dining area. And a backyard filled with loosely packed dirt that has already washed away with a mere sprinkle of a rainstorm.

I have told them I have needed one from the first month. It’s now been a year and a half. The boss Paul has no idea what he is doing. Everyone comes up with a game plan on my yard and he changes it up and it don’t work. I love my house but there is no way if something happened today that I would be able to sell it with all the issue. I also have a crack in the ceiling a bad bathtub numerous issues and I'm not the only one on the neighborhood.

The carpenter showed up next to repair my kitchen cabinets which were pulling away from the wall but after a quick glance said that I would need new cabinets and asked where the delivered units were located. Well, nobody ordered cabinets because the manager did not know it was necessary. So, now I need to take another day off work because none of these trades work on weekends. So...after being told all the work would be done today, I am literally looking at only nail pop patches. Paint will be another day and yet a third for cabinetry. This is a joke and I wonder if the builder understands that failure to address issues under the agreed warranty is a breach of contract. In any case...good luck and stay informed!

Meanwhile, I have to keep using vacation time because apparently no one works past 3 pm and on weekends. There is a neighborhood in my area that have signs up warning people not to buy from DR Horton, I wish I had paid them attention when shopping for my home. I am BEYOND dissatisfied with the customer service that this company is providing.

Most people gain a peace of mind buying and knowing that they have a good warranty for years to come but it doesn't matter if the warranty service is not good. We would never recommend this company to anyone thinking of building a new home due to the way it handles its warranty service. I wish someone had warned us. PLEASE BEWARE, be informed and take reviews seriously before selecting DR Horton.

Paint in the bathroom is peeling off the walls. Which I understand that after 5 years things are going to happen and I need to paint, but the central unit should have been fixed by them. The master bath shower floor has cracks in it and is getting holes. This should last longer. The switches shouldn't arc. The hardwood floor is falling apart (something else addressed on my 1 year). My gutters are coming apart at the seams and the screws are coming out of the house. I would never recommend them or ever buy anything from DR Horton again.

Then what is covered DR Horton 11 month warranty? Put a clause something like anything that exceeds 100$ we are not going to fix it clause will fit perfectly!!! When they fix something, they won't clean the place and when I complained inspector said it's better than what they usually clean. Just save your time during closing, get everything fixed at that time and don't waste your time in writing emails, following back and forth during these warranty inspections.

Original Review: Purchased new construction home in Laughlin, NV by DR Horton. Home to have RV site with electric, water & sewer hookup for RV. Driveway access to RV site has partial 6" curb obstruction that causes damage to RV & tow vehicle. DR Horton says they won't do anything about this. Approximately 45 homes have same problem, some have A/C in RV site. Construction superintendent office was right across the street from many of these sites. Apparently he has no clue about construction and never views construction sites. Some homes have driveways to go to front doorway. What a joke this place is. Recommendation - find yourself a more honest & trustworthy builder. DR Horton doesn't stand behind their product, just throw homes together and make money!!!

Original Review: Feb. 27, 2019

To be honest, any new home built will have issues. What amazes me about this company is how they deal with warranty claims. They do not supervise the labor that is hand-building their homes. Once closed, any warranty items you file are hit and miss in terms of whether they decide to send someone out to take care of it, or decide to ignore you completely with no explanation and no apology.

Some of their contractors are decent quality, and others should not be touching people's homes. While I really like the design and features of my DR Horton home, I find the construction quality and attention to detail to be absolutely substandard in many areas, to the point where I find it hard to believe it should have passed city inspections. I've fought long and hard with DR Horton to get them to fix legitimate warranty issues, and now I'm tired. All I can do is warn any potential future buyers to be very, very careful because once you close on your house, you are on your own. This company does not stand behind its product.

Moreover, I've had all types of issues with this home from a leaking roof to unfinished flooring. DR Horton cuts corners, slaps these homes together and sell them to you without any consideration into the quality of the work. It's extremely upsetting because this is my first big investment and I thought I did my due diligence when buying. I will be selling this home as soon as I get the opportunity.

We talked to a few neighbors beforehand and all had minor issues. We viewed the neighborhood and homes and were just in love with the model home we wanted. We thought, surely what are the chances any of those things could happen to us. But HERE WE ARE! **I should note here if DRH cared for us home buyers and treated us with care and took care of what they needed to do, we would easily be giving DRH a 4/5 star rating even with the major issues we've experienced. We love our home, neighborhood, amenities. BUT... ten months in and we have major unresolved warranty issues.

Buckling Floors throughout our entire home. After about a week of purchasing our new home, we noticed a few buckling spots in our wood floors. We contacted the warranty department and they sent out the flooring company to do moisture readings several times over several months and we were told our repairs were being reviewed by a regional manager and would be fixed soon. Several months later, as the seasons changed, buckling is now occurring over our entire house. We have buckling in the dining room, office, entry hall, hallway, living room, and breakfast area. After living in the home now for 10 months and no resolve or action, our realtor got involved and escalated our issue as high as we could, we were told our warranty was voided because we mopped our floor with too much water (this was out of the blue and emailed to us by the regional construction manager).

We responded that we mopped about once every 2 to 3 weeks with Bona floor solution, which is an approved solution to use on our floors. We had to escalate it again and finally we were told the flooring manufacturer would be sending out a 3rd party inspector to look at the flooring issues and he would be able to tell what the cause was. After the inspector came, we were told it would take up to 30 days to get the report. The delays and effort to avoid promptly fixing the issues have been extremely frustrating and we are considering pursuing legal means at this point since we don't see any other avenues. We do not feel the warranty department has been allowed to properly resolve our major warranty issues and it has been very frustrating dealing with delays.

We did have an independent flooring installer come out and confirm to us that the flooring was installed improperly by either not given proper space to expand or was not allowed to acclimate in the home prior to install, or was installed before the a/c was installed and needed to be completely ripped out and replaced. The DR representatives should certainly have been experienced enough to recognize the cause immediately, and in my opinion telling us we had mopped the floor too much was just another method to avoid the expensive repair and delay fixing something that was not installed correctly in the first place. (We enclosed a few pictures of buckling even though it is hard to take pics of.)

We have substantial flooding in our front and back yard every time we have a heavy rain, which is quite often where we live. It is the rainiest city in the U.S. (not Seattle, actually). We have had 2 tropical storms since living here in less than a years time. Our yard is like a retention pond, but since the flooding doesn't stand for "48 hours," DRH doesn't want to do anything. It is completely unacceptable. We have 5 kids and the backyard is like a mud pit and can't play back there. It's not fair for us to live with that or to sandbag at the next potential tropical storm because it eventually drains over a day or so.

Our flower beds, front walkway, and drive all flood with rains and has several inches of standing water. We had a friend visit during a rain and she had to take off her shoes at her car just to come inside! We have not been able to install a fence in our yard pending this repair as well. **DRH did try to make an effort to re-grat our yard when they were forced to regrat all of our neighbors yards on our street due to the city getting involved, but ours was left behind so to speak, but it's still not right and a sore subject here.

We have footprints in our concrete all the way from our front door, front sidewalk, all across our driveway in several spots. We have warranty claimed several times with no action. Our back patio is scheduled to be resurfaced for a 3rd time after it has been done wrong twice now. The concrete just crumbles to dust. We live with constant foot dust throughout our home and has ruined a brand new expensive rug from it all. We've had a roof leak, small plumbing, and electrical issues, which DRH has all repaired. Other things to note with DRH, the carpet is cheapest possible. It already looks 7 years old and we will be looking to expense all new carpet already in the next year.

At this point, we are planning to pursue legal counsel for our wood floors and flooding. It's a shame that a wonderful DRH experience, even with all our issues, could have been a great one and we would have been left happy homebuyers, if DRH would have just stepped up to the plate and fixed our issues. We just want DRH to make things right at this point. Generally we feel they will do anything to sell you a home and as soon as you sign the paperwork they will do anything to avoid spending money to correct costly mistakes during construction.

The day we were scheduled to sign a purchase and sales agreement for a home, they told our realtor that they would not sell us any home because we weren't the "right fit." They sold the house to another buyer (non-**) on that same day we were scheduled to meet with them. It should be noted that we previously owned a DR Horton for ten years without issue (They were under different management at that time). I feel that all buyers should be aware of the type of company they are dealing with. Do your research on this company. There are much better builders out there (they have better morals and quality homes) and I'm glad we found one.

DR Horton is famous for trying to wear you down in hopes that you will just give up. We were recently told that our driveway (although it looks terrible) does was it was intended to do. We were sold on a model that has a perfect driveway, but ours will do what it is intended to do. On another note, when purchasing our home they offered incentive to finance with them. The amount was large and knowing a little about finance a good deal. What you should know is that during our closing process, they did not pay off all they were supposed to and not until I received a bill was I aware of this, I had to fight title company to get this corrected and on two separate occasions they sent us information on other buyers doing business with them (closing documents, deed of trusts). If our home hadn't sold so quickly and we were not under the you must close by this date or we will not honor the price that you negotiated we would have never bought this home.

Beside these issues. There were a matter that happen regarding gas service which builder's office could handle better way, but here what happens: When I first moved in, I called a place call Allconnect, they help me to either transfer or start up utility services like power, gas, internet, cable and trash. I thought everything were done (since I moved here from Louisiana, don't know nor understand much of these process). Apparently gas service wasn't done properly...but I have no idea because there were no notice nor letter mail to me about that.

Suddenly... On last Friday's later afternoon 02/15/19, gas service was cut off without any warning. I scrambled to call city of Lawrenceville but no luck due to after business hours. I email them and getting the respond that the builder has order to turn off gas on my property on Friday and I have to come to City Hall in person to apply and restore the service. But I have to wait until next Monday to take care of that. Why was Friday???? Could the builder have some courtesy to send some sort of notice and even knock on my door and let us know it before decided to turn it off.

My family have to live without heat/hot water/couldn't do any cooking in this cold weather through weekend. That was horrible and un-human, and we're beyond upset. That the way Dr Horton company treat people like this? I hope not... I'm not sure I can referred any of my friends, family members or my Vietnamese community or any prospective buyers to come for purchasing a new home. I'll bashing how horrible you are in social media... "THINK TWICE BEFORE YOU PURCHASE THESE ** HOUSES"

A/C worked no more than five times in less than a year. Sheetrock issues that still look like they were done by the visually impaired. Place in backyard that holds a small pond of water for days after it rains, which the company has refused to address. And the HVAC technician that just left for the umpteenth time just stepped through my ceiling! These are all facts. Absolutely no exaggeration. Please spare yourself some headache.

Original Review: We closed on our new DR Horton home on December 28, WARILY. Before closing we had so many issues with the home, and the builder promised to resolve them, and what was resolved would be fixed with the 30 day punch list. The biggest issue is the floor in front of bathroom upstairs. It was (and is again) uneven, creaky, and it bows when you step on it. They “fixed” it, or so I thought. Walked over it today and noticed a large deep indention in the carpet, and now when you step on the floor, it bows and is super creaky and uneven AGAIN. Whatever they did to patch it up and ensure we closed, clearly didn’t work.

Before we closed we wrote multiple people trying to get a straight answer about what was causing the issue with the floor with no avail. One person said it was the trusses, one person said it wasn’t, no one told us what was actually wrong, and we assumed they fixed it. Not only that, they were supposed to replace the shutters, and both times the shutter guy has come by they’ve sent him the wrong color and style, and the last time he came he said he’d be back the next week...that was a month ago. I really wish I would have backed out when they pushed closing back. Beyond LIVID. I wanted so much to love my home.

Date between a 4 hour window yet no one showed after I waited home all day for someone to come. Avoid DR Horton at all costs, you will be glad you did.

The shower head is also like 8 feet above, had to buy a handheld shower head that slides down a pipe, so that I can adjust it. Or clean it. Not taking a ladder into the shower, for sure. I was told all were to code, but after looking at the installation manuals, I see everything is much higher than need be. The automatic garage door opener is by code supposed to be 5 feet above the floor of the garage, I have to stand on the step and reach way above my head to activate it. I'm over 5 feet tall. Cabinets are cheap, the tankless water heater doesn't heat water for 5 minutes, my water bill is higher than my last house, and we had a pool!! Only 90 days have gone by, and I want to renovate already.

The interior paint job is also cheap and pathetic. Big areas of the wall look like only primer, and although the painters came back, they only touched up little nicks and obvious spots. Some things on the checklist are still waiting. Baseboards are only like 2 inches tall, and painted with the same flat paint as the walls. This is my third new home, never had such issues with a builder before.

Also, I never received any communication on Monday from anyone in the D.R. warranty department that things had changed. As I indicated previously, if you have pine straw in your yard, you had better look under it for debris, large rocks and no sod. My home is now stained on the sides from the pine straw and mud. Then I have a large drainage pipe in the flower bed which was hidden by the pine straw that no D.R. Horton representative could tell me why it was there. This drainage pipe was full of pine straw and debris. There was no top placed on it. Then I have flashing showing where they began to paint it but did not finish.

Again, no one can tell me why it is showing. The follow-up has been horrible and you have to constantly stay after the warranty department to ensure things get completed. In my opinion, the D.R. Horton representatives want to treat you as if your concerns do no matter or that you are making a big deal. However, it is my opinion that I want my home to be completed with the level of detail as the model home and nothing less. Some contractors, I have found take shortcuts so you need to beware. There is no consistency. I am now getting close to the 11 month inspection and still do not have basic things completed such as the missing clip on a blind or a door stopper replaced. I had nail on my door that had not been hammered down but was told that I could do it myself. You have to check everything, doornails, stoppers, seams in the granite countertop, etc. and particularly outside.

D.R. Horton is quick to sell you a home but once you are in, the follow-up is very poor. It has been a frustrating experience and if I had known back then what I do now, I would have looked for a home elsewhere or not have closed until everything was completed. The follow-up is so poor that I am considering hiring my own inspector because I do not feel comfortable that D.R. Horton has my best interest in mind. I am being told over and over that once you get to the 12th month, you will not even get a return call so you had better take care of everything within the 12 month period.

Original Review: First off let me start out by saying, D.R. HORTON doesn't give a crap about you once they sell you your home! I purchased my home in May 2018, since then I've been trying to get my warranty issues resolved. There is no one to coordinate and track warranty issues to get them all resolved after the inspection. The workmanship on the home is poor and it has been very difficult to get things corrected after the inspection. You are on your own once you purchase their home. Unless you oversee the building, you may find things that were not done in a professional manner. My question is, "Why should I not have a home that is equal to the model home? Why should I not ask that the work being performed is done in a professional manner."

I also found that the person doing the 4 month inspection gave me the impression that I should not be complaining nor expect a certain level of professional workmanship. I have found debris (i.e. cans, paper, different color rocks, etc.) hidden under the pine straw once the winter season has arrived. Then I have had issues with the siding and its unevenness as well as silver showing on the outside of the home. Windows are not sealed on the outside properly so that cold air does not get into the home. You can see into the home via outside when looking at the sides of the window. The individual doing the 4 month inspection wrote a report with things he wanted leaving out others that I complained about. And, then demanded that it be signed. Be prepared to constantly monitor the Contractors making sure the repairs are done correctly. In most cases, you will need to call them back.

I had inoperable telephone jacks, which took six months to get corrected because they were placed by the builder across from each other in areas of the home that made it difficult to run a wire inside. Wood flooring pops up after a while, look above the kitchen cabinets for holes in the wall; look for the firewall that have not been sealed properly; look for missing gutter items, cracks in the garage floor, make sure the clips are on your window blinds; look for appropriate flooring in the attic to change the air filter, look for door hinges that are not nailed properly or door stops that are broken, look at the granite counter which may have a large line connecting it to another piece that you can clearly see, look for the neatness of the air conditioner wiring on the outside, look for rough edges on railing where you can be injured, loose railing, loose panel in the bathroom, etc.

Truly disappointed with the follow-up!!! Of course the sale of the home went along well, it's the follow-up that is poor. And, don't let me go into how certain groups of people are treated. My advice is buyer beware!!! I am still trying to get things done after months of sending in warranty requests. I do not trust that that things will be done in a proper manner.

Immediately after we noticed all interior doors were warped and split, door frames do not extend to floors, a canned light did not get installed in kitchen, brick and cement separated between garage doors, crown moulding cracks all over, tile crooked in master bath, missing lights above each garage door that all other homes have in subdivision, etc. Aug 2017 a 12 month Warranty Walk-thru was done. September some workers, not all as promised, came out but did not have proper materials or work orders. So only 1 or 2 things got worked on. Reset dates perform work for items listed herein. No shows. DR Horton still making empty promises to perform the work, 7 months since August 2018 and 19 months since we closed on our new home, September, 2017 - in Atlanta (Stockbridge), GA.

We asked that the shower (a one piece plastic type) be framed underneath, because there was NO framing under it, allowing the shower and drain to continually flex and cause leaking. They sent someone to shove a board under the middle of the shower, which causes the shower floor to be very hard in the middle and flex on both sides. We also have a neighbor in the same complex who has mold growing on her kitchen ceiling beside the vent, due to the same issue. She's not getting any results either. After countless calls and texts, to no avail, we are hoping to save others the trouble of dealing with this company that promises great customer care, but DOES NOT deliver.

They expect you to pay all this money for this house and it's falling apart and give you crap when it's time for repairs. They're always giving you the runarounds, cover lies for their coworkers and contractors. Not knowing this makes them all look bad. My niece lives up the street and she has big cracks in her ceiling and other work that needs to be done. As for me personally, I will not refer DR. HORTON Homes to anyone. At least show some compassion. Take your money and your business elsewhere. Maybe the customer service will be a bit better.

Within the first month we noticed severe creaking sounds in the flooring on both the main level and upstairs and we began to notice cracks, chips and splits forming in the hardwood flooring where the staples were used to hold the hardwood planks in place along with installation and trade damage. We then noticed our entire kitchen floor was beginning to sink below that of the dining room forming large gaps in the wood flooring. DR Horton blamed this on the weight of the countertops and cabinetry they used. DR Horton representatives acknowledged the kitchen floor was sinking and raised the floor from the basement using a floor jack. They built a support wall to raise the entire floor, which raised the joists entirely off the I-beam.

When this did not work, they knocked out the wall with a sledgehammer dropping the floor back down on the I-beam. It should be noted they actually lifted the entire house off the I-beam, which made for some great photographs. The DR Horton representative tried this method one more time, but in a different location, which again did not work, so the support wall was once again knocked down with a sledgehammer dropping the house on the I-beam. If you have never heard the cracking sound a house makes when you raise and drop it a couple of times you are missing out...sounds like a ship breaking apart. Needless to say, I now have severe flooring issues, from split wood planks, more creaking sounds, crackling sounds, lose planks etc.

Due to improperly used joist hangers, DR Horton removed 8 sections of subfloor on our second floor in an attempt to correct the joist hanger issues and fix joists that do not line up properly. The issue still exists throughout the remainder of the second floor and the carpet is now fraying due them continuously cutting seams in the carpet.

I have water coming in through my ceilings on the second floor causing water damage and water infiltration in my basement as well. I have cracked drywall throughout the house and the walls/ceilings are bowed in some areas of the home along with ice forming on baseboards, which are amongst numerous other issues.

This is my third new home and my first with DR Horton. We had zero issues with our first two homes and learned with this home that a warranty means absolutely nothing. If they choose not to abide by the warranty there isn't much you can do about it. You can hire an attorney, but I can tell you from experience that will get you nowhere other than in debt. DR Horton puts aside more than $450 million per year for this reason. The purchase of this home has been the worst mistake of our lives and has broke me mentally, physically and financially. Please do your due diligence and research before you buy. This house has literally ruined our lives. P.S. if you sue them they will most likely use the name DRH Cambridge in the lawsuit.

Our closing was supposed to happen mid Dec. It didn't because they installed the wrong countertops. They forgot to install our decorative tile in the master bath. They forgot to run the vent in my kitchen for my range hood. Forgot to install our hot/cold spigot in the garage. Had to wait on more insulation because we paid for our ENTIRE garage to be insulated and they only did to code. We actually ended up closing NYE and honestly shouldn't have. The house was far from complete, but we just wanted it all to be over.

After close we had to wait for our closet shelving to be installed. Our mirrors in all our bathrooms to be installed. I might add that they were installed a week after closing and nothing was cleaned up. I had to vacuum up drywall dust and debris from the install of these items which has never been the case in any other new build we've done. We had to wait 'til the 14th of Jan 2019 for our shower door in the master bath to be installed (the day we were actually moving in I might add). All in all we chose Westport because they were willing to do some "custom" options for us. They did do an amazing job on those items. If I had to recommend this builder to any of my family or friends, I DEFINITELY would not!!!!

We had to call the emergency line to have someone sent out the next day. They did a horrible job of fixing it, and we have been emailing them constantly for the past year and 3 3 months regarding it. They would reply MONTHS later, stating they never received anything and they tried contacting us, that’s a bunch of **. They did it again this morning, stating that the dry wall company came and inspected our home and said it was fine. But we never had anyone come and inspect it? They are now wiping their hands clean of this saying nothing else can be done. They damage our house and they won’t fix it?! This is a company that doesn’t care about you the moment you sign your contract. Stay as far away as possible.

The cooktop was not bolted down to the countertop and would move. Our brand new dishwasher "Electrolux" did not work due to a faulty sensor. It took two weeks for someone to come out to fix it, it is now broke again. The sod that was installed was bug ridden and poorly installed as you can see the seams. The yard was not properly leveled. Still waiting for the fancy $350.00 glass pantry door that was suppose be installed before we moved in. They ordered one but since they changed the designed plans for the house without our knowledge the door they ordered did not fit. That was not the only thing in the designed that was changed. That door sat on our front porch for more than a month waiting for someone to install it.

That was over a month of high humidity and insects in Florida. The people they sent to install the glass door, took down the old door then realized the glass door did not fit. They took the glass door, reinstalled the old door then told me they would call in a order for a new one. Nope not a chance. I contact DR Horton through the warranty/service request asking when a new door will be sent as the other one did not fit. That is when I found out they never called in for a replacement door nor did they tell them they took the glass door. I did send in a warranty request asking for a new proper fitting glass door and did let them know the contractors took the door. Imagine my surprise and anger when I get a call from DR Horton asking me for the measurement of the pantry door and then asking me where the wrong size glass door was.

Apparently no one ever reads the warranty/service request. I had to go and measure the regular door that was up and then tell them once again, “Your contractors took the glass door.” Time goes by, no new door. I sent another warranty request which is when I learned the correct sized door was never ordered. “They thought they had ordered it". I was promised it would be and it could take up to 8 weeks to get. 8 weeks later no door, still waiting for a door we paid for back in July of 2018. Other things that were not done before we moved in, trash and construction debris left in kitchen cabinets and garage, painting was not completed, toilet paper holder in second bathroom was never properly installed, tile spacers were left in the drain of the tube in second bathroom.

Master bathroom tube draining slowing, possibly spacers blocking pipe. The best one yet our shower head was clogged with dead bugs as when they were rough in the plumbing they did not properly seal the pipes so bugs crawled in and died. Imagine taking your first shower in your new home in dead bug water. We were never given gutters over our garage doors so now when it rains heavily it pours off the house, is washing away the mulch and eroding the soil away from our foundation. We contacted them about this and their customer service rep that was suppose to be for our home and about eight others that were poor put together tells me they will not pay to put in the gutters. Yet when I look out my garage door at the newly built home for sale next to ours there are gutters over the garage doors. What gives? They never gave an option to have or not to have gutters.

There are too many things to list but one last thing they poured the concrete pad for the A.C. unit too close to the house. We only found this out when we realized there was a outdoor electrical outlet behind it that we cannot use because the unit is 5 inches from our house and you cannot open the outlet cover. They sent an electrician out to put in a new outlet on the opposite side of the house and he saw how close the unit was to the house. He took photos and contacted DR Horton directly and we followed up with a warranty request to get it moved the proper distance of 24 inches from the house. They are have been refusing to do it as it is going to involve moving shrubbery, part of our irrigation system and possibly pouring a new pad.

Their customer service rep for our development claims there are no state codes saying how close a unit should be to a home but that is actually incorrect. The state code leaves it to the manufacturers to tell the installers how far their product should be installed away from a building. Ours says 24 inches. It is always one thing after another. I am deeply disappointed with what we are going through just to have a new home. The fact that DR Horton sends out surveys and actually have the nerve to ask if you would recommend them to family or friends. Why would I do that to someone I care about. I am sure there will be more things are going to pop up as time goes by. Save your money and your peace of mind. Don't buy DR Horton.

Original Review: We are building a split ranch in Carolina Shores, NC. The development is called Calabash Lakes. We have our walkthrough tomorrow 1/23 and are scheduled close on Mon 1/28. The house is not ready for a walkthrough. We have no yard grading or sod, no landscaping, our extended patio concrete has not been poured, no refrigerator, washer or dryer, wrong toilet was put in the master bath, drywall is awful, marks and horrible sanding job, two dents on the aluminum-garage trim, caulking around shower/tub looks like toddler did it. Overall, the house looks like it's a month out from being done. Neighbors who moved in 2 weeks ago said their house was in the same condition. They had no refrigerator when they moved in. Can I not close on the house? Can I demand that everything is ready in 5 days?? Help!!

After several more days I reach out to the project man and he has someone from the floor company call me and they are going to contact the person that should have been contacted weeks earlier so a few more days pass and once again I reach out trying to get someone to finish the job. Last week I received a call from a scheduler. "He wanted to make an appointment and we agreed on today."

This morning a guy shows up to finish the job but he doesn’t have with him nor the knowledge to use the tools needed so he leaves. I call the project manager and then I receive a call from the schedule guy again and he tells me they need to order more materials and have a technician come that knows how to use the tools. I had already explained to this same person last week that there was plenty of material left over. I had told him also last week that we had plans and needed to get this completed. (I’m only talking a 4 hour job. Nax.) Another couple calls and different excuses and I lose it with the schedule guy but his last words to me were, "Good luck getting your tile finished." I don’t care who this guy works for but when he is on the phone with a customer he is speaking for DR Horton. I have read the reviews on this builder and they are true. I’m embarrassed to tell people I bought a home built by this builder.

The light no longer works in the oven and the microwave is a health hazard to my family. It was installed without the stabilizing wheel. Bathroom fixtures are missing and although I have spoken with the customer service representatives, these items still have not been corrected. Needless to say, I can go on and on with the warranty items that have not been completed or acknowledged by DR Horton. I will never recommend DR HORTON nor any vendor associated with them. There is no workmanship; just shortcuts. I wish I had NEVER dealt with this company and I NEVER will again. In the meantime, I have to find which organization to contact to help me get this house completed as contracted and promised. My advice, do your homework before dealing with this builder. Nothing will be perfect, but this company doesn’t value customer service or quality.

Do your research before handing over a cent! I feel 100% scammed on this deal. Nobody knows anything or what they are selling. Our plans were no secret but I guess it was easier to lie and collect a free 1000 hoping we’d fall for the entire 230,000. Our contracted modifications also got put on the back burner and we had one flooring choice which wasn’t even close to similar. Who wants a pieced together new home? Sorry game over! Now how do I get my money back? I’ve dealt with enough BS but I’m sure this will be equally as productive as everything else. Run while you can!