D.R. Horton Homes Reviews

The trim on the exterior is warped and crooked. The painting on the trim is unfinished. DR Horton said it’s up to me to finish painting it. The garage has footprints all over the drywall making it look dirty and messy. There’s a large patch in the drywall as well. I asked to have it fixed and the response was, “We did fix it, we patched it.”

The quartz countertop had two spots where the resin didn’t cover the slab and scratches where a subcontractor laid down something heavy and dragged it. I paid half to have the countertop replaced. There were extensive holes in the kitchen cabinets that needed to be patched. Someone had tried to fill some, but had dirty hands that left the filler dirty.

There were two holes in the exterior trim by the entry that had been “repaired” with something that looked like cement, but not painted. As a “compromise” to fixing the stucco, DR Horton said they’d actually replace the piece of trim. The kitchen sink had deep scratches where the painters cleaned their brushes. It was finally replaced when the countertop was replaced. The row of townhomes I’m in is a different elevation than all the others in the entire development. There’s a space and hardy board missing from below the window on the front of the house.

I’ve spent the past year sanding down paint blobs, filling in holes and repainting. Several of the vent covers and switch plates are crooked. It would have taken just a few extra seconds to cut and mount them correctly. There were cracks in the cement work before I even moved in. There’s a deep scratch in the flooring from when the stove was installed. The nut in the master bathtub wasn’t tightened and water leaked into the walls between the entry wall and garage. It was fixed, but when the plumber was doing it, he dropped a large tool in the tub and left a dent.

There are pipes and wires sticking out from the side of my home. I’ve driven around and all other homes have them attached to the wall. The final walk-through was scheduled one hour before closing, which didn’t allow me to thoroughly look at everything. I was promised everything would be fixed. I resubmitted several items that needed to be fixed, but received an email that said they were done working on my home. The DR Horton Sales Agent told a buyer of the next phase of townhomes, that they learned a lot building my phase and would now do it right. I told the project manager I plan to move because I’m so disappointed in the quality of my DR Horton home. His response was, “Maybe the buyers won’t look too close.” Don't make the same mistake I did and trust DR Horton to build you a quality home. Lesson learned.

My garage door fell apart because it wasnt installed right $435, my dishwasher was not the right size and not installed into the counter so it wouldnt lock when closed and water was coming out through the top, sides and bottom when turned on. I have to get a new dishwasher and get it installed $680, several bathroom and bedroom doors would not close without having to lift up on them because they werent aligned properly with the plate, then we realized they didnt use long enough screws and all of the screws were falling out of the hinges and the front door had to be reinstalled as well so that air wouldnt seep through the cracks $125, one of the siding panels was replaced on the back of the house because it was damaged and they still havent painted it, I showed them a hole on the front porch that they needed to fill in. It's still not done, I have cracks in the walls, that still have not been fixed, whoever they used for the grout in the bathroom did a HORRIBLE job. The grout in the shower in falling apart around the soap dish on the wall and around the shower floor and they went to far up too far on the wall with the grout around the tile by the tub and tried to scrape it off after it dried and it looks like amateurs did it, they left a large stain on my front porch and when I asked them to get it off, they tried but it didnt come off.

Just ridiculous and the list goes on and on but one last thing, the carpet is the lowest grade carpet ever, hated it before they even installed it. I hate I recommended them to my family because they have unresolved issues as well. The one thing I like about my house is the exterior paint color and stone.

To their credit, DR Horton is fixing with no questions asked. However, it feels as though that since they are paying for it, there is no sense of urgency. Took a month to get them out here and first visit, they forgot to schedule framers. Second visit, they double booked and can’t reinstall the siding until a later date so I’ll have a home with exposed “supposed to be waterproof plastic” until they can return! If a mistake is found from previous contractors and these contractors are hired by your company, it would go a long way to fix the issue quickly. Not schedule out three trips over the course of a month.

Also, during repairs, works destroyed my flower bed and I was told “we bought some mulch”. Mulch isn’t going to replace my flowers. Still waiting for a firm date to complete the job. I would not buy a DR Horton home again based on my issue and issues of others within my community (water leaks in home, not level driveways etc.). Please see attached pictures.

Had they actually been monitoring the progress closely, they could have repaired these major things as they went along. No one is going to buy a new construction with broken cabinets and windows. And yes, the human waste is still in the house not cleaned up!! Our sales agent essentially said that the construction standards they have right now are low because it is hard to find help. Do not waste your time with this builder! They absolutely do not care about the customer and any inconvenience to them.

This means I could not get my keys today AND when I contacted my Sales Rep in City Gate (neighborhood I purchased in), she acted as if she had no idea what was going on although my lender said she was on all email communication regarding the tax situation. No one has been able to tell me what exactly is going on and when I’ll be able to receive my keys. This literally has taken the best part of the “first-time homebuyer” experience away and no one seems to care because it isn’t them with the short end of the stick. I will be contacting everyone in corporate tomorrow morning, but I will never purchase another DR Horton home after this experience.

These are just some of the primary issues recognized thus far. The more serious issue regarding the driveway having to be torn up refers to a plumbing pipe being clogged with debris, which resulted in overflowing toilets and bathtubs. This action now needs to occur to fix issues or mistakes made by the contractors chosen by DR Horton. As a suggestion taken or not, the company should focus on quality rather than "closing as many houses possible before year-end" as that is a rather poor business strategy. Stretching employees or contractors so thin to where they make continuous mistakes is not the answer and will always result in consumer dissatisfaction (hence the current rating of DR Horton).

The company grew too big and forgot to maintain quality over quantity. Hopefully my issues get fixed and this review helps the next home buyer in their search for a good builder. The company should provide some incentive or free smart home hookup and service for a couple with how much stress and headache they have caused in a short time.

4. A part of the bathroom is damaged. We are a bit disappointed with some incomplete finishes, a complaint was sent but no response has been received.

I have been given three times closing date and each time delayed to further date!

I made plans accordingly and now my life is in chaos. The apartment complex did not renew my lease and I had to live in a hotel room with my family. Then again I had to sign a short term lease with avery high rental fee. Due to the uncertainty in my life, my job performance dropped, once a very bright student my daughter is struggling with her grades, she even does not have a place to study ! We can't rent a proper apartment because nothing is certain. My son can't join us because we are living under minimum possible conditions. My wife started taking anxiety pills!

My home buying process started almost 9 months ago and still waiting for a closing date!

I lost a lot both mentally and moneywise!

I am really helpless and I do not know what I can do more?

I am seriously looking for an attorney, and I think this issue needs a class action by D. R. Horton buyers. They will give you a true nightmare, they will not fix anything and they will keep dragging things to save money, so, basically they will sell you a defective house with a lot of promises and then they make you suffer for more than a year so you would give up. Well guess what? I will not give up and I will choose each and every available challenge to make them pay for how they treated us. This is a critical time, there is a pandemic and they keep sending workers to tell us each and every time that “this is not what we do”. This is absolute disrespect for your customers’ time and intelligence. We think that those prices were not good for the damages we are struggling with.

I want everything fixed within two weeks, we have been waiting for more than a year now and D.R. Horton have been using us for this long. It’s the least you can do to try fixing your reputation and honour your part of the contract. Even the person responsible of the repairs in this area, he comes to our house every time very rude and very disrespectful. I know he is trying to save money for his company but guess what, there will be no company or job if you lose your customers!!

Approximately two weeks before our closing date we visited our home and saw that D.R. Horton had removed all of the model furnishings – along with the Whirlpool 500 Series Dishwasher and Electric Stovetop/Range. Removing the appliances was a clear breach of the Model Home Addendum contract. Our Sales Agent, Christy ** had no explanation as to why the appliances were removed or where they were. Michael **, Sales & Closing Coordinator agreed in an email it was a mistake to remove the appliances. In subsequent communications, Area Manager Holly ** agreed to replace appliances with ones of equal or greater value. After saying the replacement appliances would be installed in the days before our closing date, we were texted a picture of the installed appliances at our closing.

After getting possession of our new home, we came to realized that the replacement appliances were not of “equal or greater value”, but were of lesser value and features. In our Home Purchase Agreement in the Purchaser Selection Sheet section it clearly lists Whirlpool 500 Series appliances for a dishwasher and electric cooktop. The replacement appliances were Whirlpool 300 Series appliances that are of lesser value and features than 500 Series models. We were shown 500 Series appliances in our walk throughs and thought we were paying for 500 Series models. This is a classic “bait and switch” tactic used by many unethical businesses.

On August 26th I emailed D.R. Horton employees Holly **, Area Manager, Greg **, Area Manager, Christy **, Sales Agent, and Michael **, Sales & Closing Coordinator that we wanted D.R. Horton to either provide us with 500 Series model dishwasher and electric stovetop or our estimated cost difference between 500 Series models and 300 Series models which we think is $425. On August 31st, three business days later, Holly responded that she would have a “response in the next few days.” On September 7th, four business days later, I emailed Holly asking for an update.

Today, as I post this, seven business days later, we have yet to receive any kind of response from D.R. Horton regarding the appliance “bait and switch” tactic or making it right after they breached our contract with them. So it’s taken them over three weeks to do nothing actionable. It appears this is not unusual behavior from D.R. Horton and it’s totally disappointing as they had an easy opportunity to make things right. Terrible customer service as we will never recommend anyone buy a home from D.R. Horton. PS: Whirlpool 500 Series appliances are readily available at local area Lowe’s stores.

I've been in my home just a year, as of 9/9/21. The driveway has aggregate popping through everywhere (this should not be happening). The finish work with the driveway was terrible. There is trowel marks everywhere, instead of a nice flat concrete finish. Every place that has deep trowel marks has aggregate showing through. Other areas of the driveway are chipping away in chunks. Seriously? D.R Horton should have their concrete finishers fix it! It's unacceptable at best. It looks terrible. The driveway needs a do over to correct the issues.

My second issue was with the crown molding in my home. I sent a warranty request in, month 7, because at every seam, in every room, the crown seams came apart (shotty finish work). I was told this is not a warranty fix, "Your house settled." Really? No the house didn't settle, it was shotty workmanship and was not caulked properly (caulking only on the surface of the seams instead of filling in the seams). I myself, (a woman) had to get on a ladder with disabled hands to caulk every single seam, in the crown molding, in every room.

I've watched 40 homes go up in my neighborhood since living here and I'll at a later date, comment on that process. The subdivision is almost complete. I've had a good experience with Wyatt throughout the year. He's very responsive and really goes above and beyond to accommodate requests and address issues (except my driveway). He's also very pleasant and polite. D.R. Horton is lucky to have him actually.

The warranty department was just so so, and you have to reach out to the warranty "service providers" several times before even getting a response to get them to your home. I wish I could give a better review at this one year mark but the driveway and the crown molding spoiled that. I'm hoping my aunt and uncle have a better experience with their home since I encouraged them to buy here (2 months after moving in) their closing later this month once their home is complete. I have eight photos but it says each photo exceeds the limit.

Then six months after my one year warranty expired, my hot water heater (which is located in the far corner of the garage) was leaking and the pan underneath was full. The bottom was rusty and upon removing the two panels, it showed rust there as well. There was a very small leak which had to have been going on for a long time (during the warranty) but how would inhale known since it is completely covered and still functioning. I refused to pay the company used by DR Horton for install since I had so many problems and paid another company.

Rheem covered a new tank but not the install. The company who I called to do the install said the problem may have been caused when it was installed. I had to pay $1,500 myself for this and have been trying since July 2021 to seek some form of reimbursement for this expense, even partial, and have only been told by the area company rep that it was turned over to his supervisor and would remind him about it on 8/18.

I called two days ago since the area rep stopped responding to my calls and left a message for the regional customer care representative Glenn **. He has still never returned my call. I guess before your one year warranty runs out, you better take the panels off your hot water hear to make sure there is nothing going on in there to get them to cover it, and inspect every appliance very closely, even if it is working.

If it had been completely properly, then all I would have to do is maintain and take care of healthy grass. I’m trying to revive dead grass. I don’t think it is asking too much to have grass that is alive laid down. Originally, they only did 1/3 of the yard then came back and laid dead grass. They did not flatten it or anything. It was if they just dropped it down on the ground and kept moving. Bottom line is, make sure you do not go to closing if your grass is not laid or if you are not satisfied with anything else. To say I am disappointed is an understatement.

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Requested service notes: this is the 3 request for the same issue **. Vendor to schedule Ticket #**. If things are fixed and I requesting it be fixed, as a home owner is it my mistake if things are correct? Am requesting you to help resolve the issue. This is the second request for the same issue. The entire second floor is making a noise when we walk. Entire family is scared in going to the bedroom, each and every bedroom is making noise. Whole purpose of buying a house is to have a better experience but since we have moved in, life has been disturbed. Did I do anything wrong that I have to go through mental trouble?? It's the hard earn money for such poor quality. Would really appreciate if you can fix this issue? Project Name: Retreat, The / ** Lot # ** Plan: ** COE Date: 3/12/2021

As I was emailing the builder, he came up and tried to blame the subs and said he would take care of it. Of course I came back later to check and they did a half ** job fixing the mess. I complained again, was told that it would be corrected again and that I would have an opportunity to inspect it before the dry in, but they never contacted me and did it anyway. I asked why and they said it was because they didn't want to subject the roof to any more rain. Of course I asked the builder and his 2 bosses, "If that's so important to you, how come there are several houses with exposed plywood on site?" No answer.

I can still see sagging plywood from underneath and can't wait to see what it looks like when the shingles go on. On another note, the model home has window frames that are white on the inside. That's what I thought I was buying. The ones going in my house are brown. Nothing I can do about it. This company is horrible and the people that work for them don't care about giving anything but lip service, then hide when confronted.

The man/salesperson with whom I signed my contract, was rude, disrespectful and arrogant, and said "have you not signed yet, if you don't want it, I have others that do." I am getting a very basic home and paying almost half a million dollars for it, in my opinion it's double the price of what its worth. This builder is giving the bare minimum and it's unfortunate they are choosing to do business like this.

The new excavation crew leader came to our home today and said DR Horton denied his quote to fix the problems. He told us what was wrong on the entire lot and what needed to be done. I’m beyond furious and have told everyone I know that it was the worst decision we have ever made. I’m still waiting on phone calls to advocate for our family and fix our home and property. I understand making money but do it the ethical way. This is our home that we are supposed to love and enjoy, and now I cannot wait until we move again. This is a never ending cycle of sadness.

Since it’s under warranty the technicians are sent out and every single one is inconsistent with what is wrong. They have changed the same part twice and they too don’t know why it smells like gas. It’s as if they are guessing. Now they say it’s possible the insulation, but no answer as to why my house is still hot and the AC not cooling it. I wish I would not have bought from this builder. I’ve bought new construction before and never had so many issues. Horrible don’t recommend this builder.

The paneling on the outside is coming off so the insulation has gotten wet and moldy from all the rain we've had. This is beyond ridiculous and insulting. I have been approved for the mortgage through DHI financing but it seems like there is no progress being made on the construction of the home. This company prides itself on being "America's No. 1 Builder" and it's definitely not living up to that moniker. At this point I cannot and will not recommend this builder to anyone and I wish I could give them 0 stars.

On 08/20/2021 I signed the new disclosure documents to finalize closing on the house. On that same day I was told by DR Horton representative that the decision to complete the original agreement price had been reversed apparently because DR HORTON want to sell the house for 317,000. As you can imagine the emotional stress placed on my family has been devastating. The dishonest, unethical and full of greed behavior that DR HORTON has displayed is unimaginable. Be aware of these wolves that cannot control their passion for greed.

There is no reason why I should have mold growing anywhere not even being in my house 6 months. The builder Dennis quite stating they are a horrible builder just weeks after completing my home. I have seen numerous issues arise with home buyers in regards to sloppy jobs and it is crazy that they are getting the money they are getting to do suck a poor just and have horrible customer service in claims department.

Original Review: Aug. 18, 2021

We have encountered one mistruth after another with missed appointments, no call/no shows when we have an appointment for the past 4 weeks. Each time taking time off work to be available for the warranty person. As we have completed the warranty issues online and have contacted Nik, the 'builder'-(who has no builders license), and D.R. Horton warranty line without any of our warranty issues being addressed. Please note, I am not talking about a nail pop – this is actual water flooding in the yard and water coming up to the foundation when it rains.

8. Flood waters in back yard-ditch BUT side yard flooded and water up to foundation – see videos NOTES BELOW

Arrived at 4:10 pm Looked at side yard flooding. Asked regarding Month 4 warranty – stated to "add everything to online portal. No one is coming at 4 months to check- it is all handled via portal." Stated would be back on Monday July 26 with Juan at 12:30 to excavate, add sand, stones and drainage.

Arrived @ 1:30 – Juan busy, no work today. Nik took pictures, would show them to Juan. Stated they are going to 'experiment' with water drainage. I informed Nik, "no experimentation", we need water issues fixed as water was up to side of house master bedroom. Mentioned portal entries for warranty -he stated he did not get, but would look later. Specifically mentioned hole in window frame. Stated he would get back with dates and times, but did not schedule anything. There was no mention of our sprinkler on property next door to be moved to our property.

July 30 7:16am Text to Nik to request date/time for flooding repair – no response.

August 5, 2021 11:45 am Text to Nik to request date and time for flood repair and to update on increasing yard muckiness. Air conditioner platform is now sinking into the muck and dirt.

August 6 @10:05 Nik response – Out sick all week.

August 10 @8:24am text to Nik for any updates on when flooding repairs will begin- no response. @9:32am Called DR Horton main warranty phone 678-509-0555 stated I would need to contact Mavis who is working remote. @9:33am Called Mavis DR Horton left VM 678-509-0530

August 10 @ 10:56am Nik returned call stated will be at our home next Tuesday 8/17/2021 between 8-9 am with Juan to fix flooding. Will trench and lay stone. Juan has new sod to lay as well.

@ 14:30 Nik called on different phone number. Stated his work phone was broken. Stated he arrived at our property and got out to walk the area. I was in my home office watching and Nik did not walk property as it started to rain – then pour. Also – Nik’s assertation that he walked the property was false as his activity of NOT walking the property was captured on our outdoor security camera. During call Nik stated he would get with Juan for Friday, then later stated he would have to call Juan to see if he was in town. (Juan was to be at our home to fix the flooding on 8/17/2021.) Then Nik stated there is no sod, later changing to Juan needs to order sod.

D.R. Horton has misrepresented the entire warranty program and not responded to online portal, calls, emails, or text. Again, please note - this is not in regard to a nail pop or paint issue - this is in regard to water issues and flooding. We are unable to walk to our back yard due to the water sitting in the side yard.

All and all I wish we had signed with another company because of all this. It let we are being told to hurry up and wait for a home that will never be done. I’ll let the pictures speak for themselves. The hope was to spend my children’s birthdays in the home (May June July). Start school this year in the home (this Monday the 16th). Now we will probably have to break a lease to be able to move because of lack of management and communication. Yes I said lack of management. Covid May still be a thing but Covid does not excuse this mess.

I signed my purchase contract in early May and had my "pre-drywall" meeting a couple of weeks later (end of May). My purchase contract stated the estimated completion date for my home would be July 6th and the contractor that completed my drywall meeting echoed that date saying the work within the walls would be complete by the end of June (I was also told I would receive weekly email updates from the contractor on progress; I have yet to receive one). I have done a weekly walkthrough of the house and it is still not complete (Aug 11). Furthermore, I cannot get a clear estimate on completion (current estimate is October; completion has been moved back 3 times now) partially due to the sewer system hook-up issues which I am told requires specific parts (of which there is a "shortage" of) to be compliant to town regulations.

I have pulled the town regulatory guidance on new construction and sewer tie ins and the only 2 specific parts required are not backordered (they are available from several reputable companies) and every other tie in component can use similar parts with town approval. I understand there can be issues with this but what I do not understand is why there is not clear communication with those who are purchasing homes which would lead to more clear expectations and afford the buyer the means to adequately plan. Last thing on the timeline, based upon the approved plan submitted to the town, the residence is only 55% complete with a myriad of key construction items remaining to be complete (this is the case with all townhouses in the subdivision that were supposed to be complete around the same time).

I decided to purchase in this subdivision because of the location and the timeframe by which my home was estimated to be complete. At this point - and I am positive others are experiencing similar housing related issues - I am paying 50% extra in rent to be on a monthly lease (mine ended at the beginning of August).

In closing, my best advice is: i) make sure your agent clearly communicates with you. If they don't - request someone else if possible - and make sure they can get you answers in a timely manner instead of having weeks pass before getting something that resembles an answer; ii) do your background research on timing and on any potential hang-ups; iii) take the information the representatives are feeding you with a grain of salt and as I learned while in the Marines, always verify the information you.

The model home is the exact same model as our home, but our home is looking like it will not be done by October. Also no one has a direct answer as to why our home is so far behind or a solution to the problem. The communication is horrible except for the builder's agent that stepped in for a short time, he was awesome and the DHI loan originator. I’ve tried calling multiple times to the Hilton Head Office but no one there answers the phone or call back when a voicemail is left. This is the worst experience ever.

The builders are trying to force my hand into using their lender to get a more favorable appraisal by appraisers that will seemingly do whatever they want. Covid has made the market a seller's market, however buyers should not be taken advantage of b/c of such. Builders are hiking the prices up w/ no true justifications as evidenced by the unbiased appraisal I got. There are no contributions given to buyer, unless you use their lender who in my case doesn't offer a Doctor's Program with special incentives for doctors. DRH's lender's rates are higher.

Let's not mention the lack of communication as it relates to the delays in construction. My closing has been pushed back twice and it was only after I'd inquired was I given an update. I drove by the house for 3 weeks and nothing was changed and with a lease ending I needed updates. The generic response was due to covid delays there were issues, that part I can understand, what I can't understand is why I was not made aware closing was pushed back again. I wish I could say some of the reviews I've read no way compare to my own experience thus far, but unfortunately I can not. Hoping to have this ordeal behind me one way or the other. DR Horton has such a reputable reputation it's shocking to witness such poor customer service and low ethics. I hope to talk to someone in upper management to get some sort of resolve b/c I see nothing good coming out of taking advantage of buyers looking to support their business.

Now, I didn't pick to upgrade the countertops to quartz because the package was not the color granite I wanted. I was not going to pay to upgrade to the only color option they had. The island was complete, it was a nice big island where the wall was as wide as the cabinets. Baseboards and tiles were all in. Today, they cut that wall in half making it a pony wall because I was not getting quartz and their contractor was confused and put the thicker wall in all the homes.

The sales rep made it seem like it was my fault for picking laminate, knowing I would be changing it out after closing. But we had a walk-through, both construction manager and sales rep verified that the island is that big. Never informed me it was going to be half the size. She then gives me the excuse that they have to move forward because they can't have delays in getting the certificate of occupancy.

How is that my fault when you're not taking accountability for your company's mistake. Saying this, she is stating they don't want to fix it because they don't want to delay closing. Instead of extending the countertop, they cut the wall to fit the laminate countertop. Never called me to ask me if I would be ok with the countertop flushed with the wall. Which, I would have been since I was going to change it out anyway. Made an excuse that she had to go take a look and really understand what the problem was and call me tomorrow morning. Yet she discussed it with the construction manager and told him I was going to change the countertops but didn't know when I would do it? So which one is it?

I have let her feed me ** and it is so sad. I have had the best experience with Richmond Homes, Centex, and Nicholas homes. I don't want anyone else to have to go through this. They do this because they currently have the upper hand due to the market. However, there is something called integrity and moral ethics and just doing the right thing because it's the right thing to do. Not pass blame. It says a lot about the company and the type of people they hire.

We received a copy of a survey which was incorrectly drawn, a fact we found out when we used our own surveyor. We had to actually get a surveyor to prove that the fence was still on our yard and they had not moved it as promised. The fence was finally moved but now our yard is torn up and we have a steep incline in our yard. We are still waiting to have our yard fixed which is a shame because if they had done what they promised, we would not be in this position. We have built new homes before and never had these kinds of problems and issues. I would think long and hard before using D.R. Horton.

Original Review: We just had D.R. Horton build a new house for us in Florida and are very dissatisfied with the results. During construction, the house was a mess with old food wrappers, old drinks and food left. A window was broken and not covered. That day we had a rain storm and water poured in damaging the drywall. The paint job looks like a 6 year old did it. The painters did not clean of any of the drywall dust or dirt. Instead they just painted over it. As a result, we have pieces of paper, dirt and sand stuck in our paint. On the patio, the painters did not paint portions of it as the grass was too high. They have not yet come back and fixed that. We have asked to have the paint fixed and have not yet received a response or seen anyone to come in and fix it.

We still do not have a functioning shower in one bathroom. Twice they have ordered the wrong parts. The doors look like they were left laying around and were damaged. Rather than getting new doors, they just put the damaged doors up. The doors do not fit correctly and several will not close. Door plates were not installed properly. A new house should not have doors which are already damaged. We had 2 broken tiles on the roof as well as several flashings which were not installed correctly. One window did not have the hurricane shutters installed correctly. We have dead landscaping and to date, it has not been replaced.

We have been our house for 30 days and repeatedly asked when these items will be fixed. To date, only the roof tiles and flashings have been fixed. Overall, I would say it was very sloppy workmanship with little care for how the finished product would look. If you are thinking of buying a D.R. Horton home, spend the money to hire your own home inspector. We would have never realized that the roof had issues if we had not.

When I asked for the specific reasons my sales agent listed three things. Since all 3 of those items had already been completed on my house, I asked her if they had removed those items since they were already done. When I said something about trying to find another place to live my sales agent was very happy to reply that I would lose my deposit of $16,000.00. That same sales agent also told us that "What you see is what you get." It was a few weeks later that another sales agent pointed out the things that would not be included. Things like, ceiling fans, cabinets and a sink in the laundry room, garage door openers. That sales agent seemed to know what he was doing. I was told that DR Horton finishes their homes quickly especially compared to local builders. I don't care about other builders, I care about the builder that I purchased a home from and so far I am still waiting.

While we were on vacation in August 2021, for some reason they planted three shrubs in the front of my home, mind you stone is there and they only planted on one side of the front doors, and these shrubs have been dead since the day they were planted. Not only did they plant on the wrong side of the house, but they planted three dead shrubs. Again, I've called, texted and emailed. I've sent pictures. No response. They did finally add more dirt on the side of the house where the basement cracked and water was coming in but the sod they bought to replace the green one we took care of for over a year, was dead. I have even hired a TruGreen to help them spray products on the dead part of the sod to bring it back to life, but that still has not been achieved.

So the long story is nothing is done, they don't call me back, they don't care about customers after they purchase a home and their warranty team is the worst team under the sun that I've ever worked with. I don't know who else to go to, city called about the shrubs and why that's not planted and if I get fined there will be yet another expense that I will endure due to poor work done by D.R. Horton. To say I am discussed and upset, would be an understatement.

Original Review: We built a home with DR Horton almost a year ago. We had a salesperson who promised more than she could deliver then she was moved to Houston office and left us hanging without an agent. We finished our process with a construction guy who told us first day "Well this isn't a million dollar home" granted. To me over $300K was a lot of money and a million dollar home for me. We had a huge crack in foundation first day before closing and were promised by manager that will be promptly fixed. Then she quit...the guy who said our home wasn't a million dollar home, was also moved and never heard back from.

I've failed many warrant claims and were promised that it would be promptly addressed yet we are almost a year in our home, and they failed to address it each time. I have called them, emailed and texted yet again. Once in a while when I do get a response, they make me a villain and say well ticket is placed for that order and then that the crack in my foundation is not due to the sitting water and improperly addressed soil placement and water tiles but to something that was never mentioned before. They told me the 1st time the basement had water after a few small rain showers that it is because of the outside structure of the home but now it's now...each person gives me something different and again they change staff so often that I don't know who tells me the truth or who is lying.

When we built a new home it was supposed to be a relaxing time because well, it's a new home. We have been under so much stress this year that it brought problems at home and at work. I have referred people to them and I regret that because they all have issues that are not addressed. I am sad to write this review because I have never written a bad review but I don't want others to be in the same position we are in. It is so stressful and so heartbreaking that we are not given the opportunity to enjoy your new home due to all the issues.

So far, we have not had any future leaks, however I am not convinced that we will not have additional issues. After the first leak had occurred, I evaluated the rest of my house and noticed there were cracks in the seams on our hardie board and asked if these could be repaired due to the house being only 2 years old. They said that this was "out of warranty" and that the owner is responsible for that maintenance. I reluctantly accepted that decision. However after the 2nd leak (mind you, both occurred around 2:00 AM on a Sunday Morning, and not only did I have to clean up, move furniture, and submit a claim that wouldn't be answered until Monday) I asked that out of a courtesy of being inconvenienced with not only 1 roof leak, but a 2nd one in the same spot that they had supposedly fixed for them to repair the hardie board cracks on the side of my house.

Today, after a few emails to get a response, this is the message I got "After multiple attempts to repair the left side of your home my office has denied the request because it has no ties to the roof leak repairs." The CS Rep also sent me a screenshot of the warranty page DR Horton puts out where the repairs fall under "Home Maintenance"

This is pretty bad customer service, especially for someone who spent almost half a million dollars on a home with the company, and went through their mortgage company (where they likely profited a great deal more since my loan was immediately sold to Wells Fargo). A simple request to repair a poor build that would have cost DR Horton a very small fraction of what they profited off of me is not approved because some manager sitting in an office doesn't want to lose more of a bonus they would be given because that cost comes out of their bottom line. They don't care about their customers and this shows. I will not buy another DR Horton home and will recommend none of my friends and anyone reading to not buy from them either.

There is no timeline and they refuse to give us a timeline. This builder is unprofessional and gives lousy excuses, especially when we see other houses closed after us have more of the house finished than we do - or the fact that we got our fence put in before they were able to get anything done with their excuse of their contractors not doing the job. 1 star is too much, considering we’re living in an unfinished house.

5. Paint - worst quality, plumbing - worst, expansion tank - burst, water leaking, HVAC system - not followed county codes - all issues within 5 yrs -PATHETIC/INSANE/WASTE OF MONEY!!

I wish there was a Zero star and sorry to say I couldn't think of one positive thing about this one. Any specialist who comes to fix the issues, says it is cheap quality. So I request everyone, PLEASE, PLEASE, PLEASE DONT BUY THEIR HOMES, NO PEACE IF YOU BUY.

We confirmed at this point that there would be no more delays due to manufacturing or ordering items as these items should have been ordered in January and just waiting to be installed. They confirmed they had not seen delays on those types of items. All brings us to today (June 21). We are 18 days from closing. Furniture deliveries have been set. Rental insurance expiring. Movers/moving trucks ordered. And most of all, we have to be out of our apartment July 11th no matter what. They call us and tell us that they have switched countertop manufacturers and are pushing us back another week. Again, no concessions offered. No apologies. Essentially "sorry you'll be homeless for a week. Good luck."

Not once along the way have we felt they genuinely care about us or are doing absolutely everything they can to get us in to our home in the timelines they set. Further, everything that has happened, we had been told at one point or another would not happen. So now we are 2.5 months delayed. No concession or offer in site. And will likely be spending even MORE money on top of the pro-rated rent extension we paid for our apartment, to stay at a hotel and store our items while they fuss with countertops that should have been ordered months ago.

They refused to replace the "new stove" with a brand new one since it was a used one. I'm not happy and am considering hiring a lawyer. I've had other warranty issues where they don't show up in the time frame specified to fix work as well. Still waiting. I will never purchase another DR Horton home. Terrible experience. Our sales guy gave us an example how a dishwasher wasn't working after multiple warranty tickets and they just replaced it. Total lies. I specifically asked about the warranty before purchasing too.. Don't purchase a DR Horton home and save yourself a headache.

The house sat on footers for nearly 5 months before they ever made movement on it. The builders didn't communicate with the lenders on our closing date. The lenders thought our close would be a month earlier than the actually house being complete. We have pre close work from 2 months ago that is not complete. We have post close work from April that is still not complete. We had a superintendent tell us he refuses to help us our further because we simply asked a question and made a request that someone doesn't happen on our property without our consent.

We have requested contact from multiple levels of supervisors and no one seems to have the importance of the customer front of mind, because requests go unanswered for days until we become frustrated and send more frustrated responses. We have gotten the run around for every issue we bring forth and only get the excuse how busy it is for construction. It is improper to tell someone you are busy building others houses to standard while you were given a house that was not 100% and you are made to feel as if your issues are an inconvenience.

Our closing date was moved at least 6 times and all we could ever receive was excuses without action. Whenever we were requested to do something, we immediately responded. We gave better customer service to the business than we received as a customer. I cannot pinpoint the reason why we continuously get treated so poorly when making requests that DR Horton is supposed to honor. We are not requesting anything outside of their job scope and what they promised to us as a customer service, yet we have been given the run around each time. This makes me nervous to read the reviews of others 1 year warranty walkthrough, because I can already sense we too will have this same run around when that time comes.

One would think they would get tired of hearing from us asking for service and just complete the work when asked. They do not approach us first with info regarding these repairs, we always have to ask first and sometimes with no response. If I could, I'd give negative stars. The only beautiful part of this is our home that we created is finally able to be lived in. I wish based on that fact I could recommend DR Horton to others, but if you want to save yourself some hassle, choose another builder. This whole process was a joke, and they just kept telling us this is supposed to be such a happy time. I have never experienced building a house before this, but this experience makes me nervous to ever want to do it again and or tell someone I love to do it. What a mess DR Horton. I hope you take this feedback to get these issues resolved and fix your levels of construction service and communication.

Ultimately DRH could have the house repiped and the problem would be solved after one leak. They refuse to do this. They are extremely inconsistent, possible discriminatory, on who gets repiped and who doesn’t. My house has had 6 and counting. Each took 3 weeks minimum to get repaired, some longer. Others are in the teens as to how many leaks they have had... Could not be a worse experience as a home buyer.

Today they came & put dirt all over the yard between the sod patches which now made the low spot even lower. Several lawn services have said that the lawn could not be mowed as is unless they used a manual mower because a riding mower will sink. We would like to install privacy trees but were advised that they could not be warranteed with the wetness of the yard. This is just one problem. The fact that they never put my dryer vent in is a good example of their construction quality. The contractors that DR Horton use are subpar & just ignore warranty work orders.

After making several phone calls, I finally was put in contact with Anthony from their warranty department. Anthony claimed that his department was overwhelmed with warranty repairs but promised to start mitigating some of our issues. As you can imagine, that was a total LIE! I never heard back from him, even after flooding his answering machine with messages. In March 2020, I noticed some water damage to the sheetrock near my son's bedroom window. I persistently contacted Anthony's cell phone, pleading with him to fix the window before mold set in the walls and floor. Shockingly, about a month later, Dririte company responded and issued a report that the window was defective and needed to be replaced.

As you can imagine, no word from Anthony! Then we received a letter from the builder, indicating that due to the Covid-19 pandemic, all repairs would be put on hold. Now, let's fast forward to October 2020. The disaster all started when the roof started to leak during a routine Florida rainstorm. The water leaked through our bedroom ceiling onto the floor saturating the rug below. As you can imagine, this damaged the sheetrock and the attic insulation. During this time in my son's bedroom, water began to leak from the same damaged window that D.R. Horton failed to repair from March of 2020. Naturally, this also saturated his bedroom rug and destroyed his sheetrock and wood molding below the window.

Well you get the hint, I continuously contacted Anthony who finally gets around to calling me back. Thankfully, he had someone repair the roof, but not the sheetrock nor the insulation. Dririte again responded to mitigate the water issues but seemed shocked that the window in my son's room was STILL not repaired yet. It is now April 1, 2021 and the bedroom window is still not repaired along with the other 20 issues within our household. Of the few contractors that have responded to our residence all say the same thing, "Good luck with Anthony!"

What's the freaking purpose for warranty if you don't want to even fix the problem. We too avoided the negative reviews about DR Horton and now see why people were like don't go buy your home from them. They take your money and keep going. It's awful to have just bought a new home and not be able to enjoy your home because they want to take shortcuts and not properly make sure the issues are resolved in a timely manner.

They were not very interested in making adjustments to the plan. It took some convincing but I got them to put in a pedestal sink for my quadriplegic father. I asked for a cabinet to be put above the toilet in the downstairs bathroom and was told that they don't do that. How hard is it to get a cabinet that matches to put above the toilet? I don't have a cabinet in this bathroom now because I had to take the floor mounted cabinet out for my dad. I had no idea that we had a construction manager until I got mad enough to walk through the house under construction and find his cell phone number on the wall. I was relying on updates from DR Horton's realtor. He seemed to be making an effort to get me updates, but they were not forthcoming with them at all.

Fast forward to actually living there...I've never bought a new house before this one, but I don't think that new houses are supposed to have so many issues. The first few days we lived there we had 2 plumbing issues, then had a large plumbing issue shortly after that. First, we had no cold water on our kitchen sink. They hooked up two hots to the sink and one cold to the dishwasher. Next the dishwasher leaked all over the floor. They never removed the plug from the garbage disposal.

Next, we started noticing a puddle of water on our living room floor. We thought maybe the kids spilled something. We cleaned it up and went about our business. This puddle kept appearing. We couldn't figure out why there was water on our floor. Then one day a small fissure opened up in the ceiling. Turns out the plumber didn't use pipe sealant or caulking around the Owner's Suite shower. So every time we took a shower water traveled from that drain pipe and accumulated in the ceiling of the living room. This was repaired and now there are 2 large square holes in my ceiling. The drywallers came to repair it but it's obvious that there were 2 squares cut out of the ceiling in this brand new house.

The roof has been repaired 4 times now, and I anticipate more in the future. Every time that it is slightly windy (10-15mph), shingles blow off the roof. I've been told that the roof shingles wont set until it's hot enough for the tar strips to melt. I happen to also know that there were houses built after mine that don't seem to have a problem losing shingles in the wind. I have since been keeping the shingles and adding to my collection.

There are dings and dents in the drywall from who knows what, the downstairs bedroom window has drywall tape exposed, they didn't even mud to the edge of the window frame. That same window had ice accumulation on the inside of the house and that room was very, very cold. The window had started pulling away from the window sill. When asked about it, they told me that they don't caulk windows and that the window would return to the sill once it warms up.

So far all repairs have been made and they seem to be doing their best to get it fixed. I had a notion that a new house would not come with this many issues. I expected a few small things here and there but I did not expect to have two large square holes in my living room. We are still waiting for the landscaping to be finished. They ran out of time before the winter weather came. They had the soil dropped off and we are now awaiting grading and sod. Hopefully that part is seamless.

All in all, we feel like we got the Dollar store brand house. I'm not sure if these kinds of issues happen to other new houses, as I have no other experience with new builds. My wife and I frequently asked ourselves if this was the first house that they ever built. It sure seems like it sometimes. Once the issues are resolved, I'm sure it'll be a decent house. I think for the money, they can certainly do better at initial quality. One star for poor workmanship with some of the contractors and one star for poor communication. I don't think it's too much to ask for them to let us know how things are coming and why the house had been sitting for weeks and weeks on end during the build. It would have been nice to know we had a construction manager. It would have been really, really nice to not have two large holes in my ceiling. Everything else, I could have chalked up to new house woes.

We immediately hired a mason and waterproofing company to come help us determine why the water intrusion was happening, the mason discovered (after pulling some bricks to see what was going on) that FLASHINGS WERE NEVER INSTALLED AROUND THE WINDOWS. Then to be a bit more picky, weep holes were never made, the original mason/DR Horton filled in the space between the brick and wall with mortar (this is supposed to be empty to allow for water flow), and they never properly treated the lintel, so it's rusting horribly and should be replaced. I could maybe deal w/ the last couple items, but not installing flashings is pure NEGLIGENCE and 100% against code back in 2004 and present day.

It's not like they were improperly installed, or failed over time, but they don't even exist. Completely illegal and should never have been signed off on to be able to live in this home. My husband reached out to the company to see if we could strike a deal with them and gave us a very solid "NO". How could a company even operate this way? We are looking at more than $20,000 to repair their NEGLIGENT construction. This builder needs to be put out of business. Not building a home to code is unacceptable and dangerous. Avoid them!

The ceiling in our living room and kitchen has a plethora of visible seams in the drywall that can be seen at all times of the day from any angle. But we were told that they will not fix them because it’s “normal”. I can look up and see individual sheets of drywall. They also installed “stainless steel” appliances that are covered in rust. They are having delays with the appliance company and are in no rush to replace the appliances when they can easily swap them out with a home that hasn’t sold or buy new appliances from a different source. Needless to say if you are able to please do yourself a favor and DO NOT make the same mistake we did by buying a DR Horton home. Thank you for your time.

I notice some cracks around the house that I let the person from D.R. Horton know but he said nothing would happen and that I did not to be worried about it because it had a 10 years warranty since it was part of the foundation of the house. Today one of those cracks turned into a hole because the cement fell down and the guy who came here today said that the warranty does not cover it since it passed the warranty year. When I mentioned about the comments I did when I moved to this house, he told me that there were not any evidence registered in their computers.

Also, there was crack on one side of the basement walls where water was coming inside the house. The kitchen cabinet under the sink was not finished because there was a missing part and it was replaced with a different color. There was condensation inside the windows, the laminate flooring was not installed correctly. Water came inside the house from the main door because it was poorly installed and the handrail almost fell because was not properly attached.

Today, someone from D.R. Horton came (again) to see the hole on the wall outside the house and he said that the warranty could not cover it; moreover, he said that the hole could be covered with a five dollars patch from a home improvement retailer. Then, he started comparing the problems you could have buying a new car with buying a new house. This is incredible that a new house has had in less than five years a lot of issues. Before moving to this property, my family and I lived for 15 years in another house that was older than 25 years old and we did not have any issues like I mentioned before. We are disappointed with this house and with D.R. Horton because of the product quality and the services they provide.

The 2nd breaker that was installed affects the other side of the house, the microwave and the outlets on the bar, always tripping. I know that the warranty has expired, but I feel that the electrical company that was used, should have to look at the work and tell us what the issue is. This could be a dangerous situation by causing a fire, whether we are home or not. We would appreciate a response to our issue.

Some of the problems included crooked exterior electrical boxes improperly caulked, staples in the finish trim not set fully and covered with a blob of caulk, no silt management, missing screws, chipped mirror, breaker panel poorly marked, non functioning fire door hinges, door weatherstripping hanging loose in the frames and so many other obvious items that were not completed. Despite dumpsters at the other homes under construction the excess construction waste and contractors personal waste never seemed to make it into the dumpster but rather accumulated on the ground. It was not unusual to pick up the debris on lawns blowing around or in the roadway.

I had invited other DR Horton people to visit the site to verify its condition but no one ever arrived. This is our third home and by far the worse experience. It became quite obvious that no one was monitoring the contractors work. I have worked in home remodeling and construction as a second job for over 37 years in my home state and this was actually the worse I have ever seen. Be smart, refuse to close before everything is corrected to your satisfaction. It took over a year for them to finally have most everything corrected.

I will say it again... The house is fine but whatever you do DO NOT go through them for anything else!!!

The maintenance representative said he could recommend a painter for me. REALLY.... a painter for a brand new home, that was built this year. I shouldn't have to repaint a brand new home. Unless, I wanted a different color. I DO NOT want a different color. I want a builder that is trustworthy and dedicate. A builder that would not have painted 2,474 sq. ft. home in most cheapest paint they could find. And then turn around and price the home for $430,000. I saw resale homes that was better quality than my "new home".

VETERANS you may think you getting a good deal with "tax credit" that is given, but you're not. You're going to a purchase a "new home" that breaks apart like it's old and require 15K in renovation. USE YOUR VA HOME LOAN some place else. They don't value your service. D.R. Horton is another company that takes advantage of its hardworking families and exploit the veteran community. DON'T WALK AWAY....RUN!!!

The 1 year warranty list was started in August 2019 and is still not complete. We put in a warranty ticket repair for the mold in June 2020 and is still not complete. We are 2.5 years into our new home and our 1 year warranty work is not complete. Stay away from D.R. Horton homes. I wish I could sell our house, but we will have to spend out of pocket to get the repairs done that D.R. Horton is accountable for. They are not holding up their end of the purchase agreement. They negligent in follow up with repairs and the quality of the home is sub-par which is decreasing the home value.

From start to finish it’s been incredibly slow and from knowing people who work for other builders, my expectations don’t seem anywhere unrealistic. Maybe one or two things gets done a week and that’s being generous. It feels like they only work with a few cheap sub-contractors and it’s like pulling teeth to get literally anyone to show up and do anything substantial. I’m honestly concerned that I’m going to find a ton of stuff wrong with the house because they’re trying to rush things within the last two weeks because they didn’t manage their time well enough the last five months.

It honestly feels like all they care about is selling the houses, but not actually giving a crap if they get finished. If I could give this experience a negative score, I would and that’s saying a lot... they’ve honestly ruined any excitement that we would have had building a new house and made it an incredibly stressful one. I’ve read through a lot of the negative reviews on here and I can say that I’ve experience many of the same frustrations. Please save yourself the stress and headache and choose another builder. You’re just a number here and nothing more.

I had to submit a formal complaint and have a supervisor, Mike **, come out to look at my house. He needed to see if I was being reasonable in my requests. After he came out, all of the items I had pointed out were determined to be reasonable and he ordered all to be repaired. After that, some boards of our very expensive floor separated and had a 3/4' gap in between them. When I told Gil, he said they would get that at the one year mark. This was unacceptable. I again had to make a request to a manager to have this repaired.

I had been quite accepting of issues up to this point in my opinion-the foreman even scratched up a large portion of my floor prior to closing. The floor was not repaired until a couple weeks after we closed on the home. We attended several construction meetings in which no staff were there. They had cancelled or rescheduled and failed to tell us or our realtor. We had several lights wired incorrectly so that switches did not work. After having lights installed, my son's overhead light was on for several days before they came to repair the incorrect wiring. He could not turn his light off at all until then. There was a gas leak in our house during construction as well.

Now, 16 months after we purchased the home, we had our one year warranty check. There was a place on the outside of our house that the painters did not paint upon initial build. We had a gas line run to our porch for a fire table. Construction left a tall PVC pipe sticking up that was not painted behind. Shortly after we moved in, the pipe was cut to size and the table was set. They just now painted the part left bare-over a year after initial painting. The painter only painted the bare portion, not the entire board. The paint does not match exactly after this time so it looks terrible.

I asked for the leftover paint so that we could have it fixed ourselves and was informed that they do not provide extra exterior paint. I would not need it if not for their poor service and shoddy work. It is ridiculous that customers spend this much money and have to beg to have work repaired. We were patient throughout a lot of issues with our home. Now, it is a big issue for them to give us some leftover paint. There is not even another house in the neighborhood the same color. It is quite petty, but par for the course with this company. Sadly...

As we were viewing the property Tami told my wife Nina, our Realtor and me on October 28th that “No prospective buyer was responsible for the hill next door to the property”. She indicated that according to Brian ** who is a contractor with D.R.Horton who had walked the property with her and Cameel ** “NO” buyer would have to maintain the hill as it a common area. We subsequently purchased the property with that disclosure as a large factor in our decision to do so.

Fast warded to March 2019: We decided to fence in our yard for our pet and privacy. After getting estimates we followed the HOA required guidelines and contacted them regarding approval for the fence and to ensure we were not infringing on common owed property. On March 28th Amanda from the HOA emailed me a land survey. When I questioned her about the survey she stated there is no need to be concern as you own that property. We were shocked to hear this. We had lots of questions that she was not able to answer so she referred us to Angelica ** at D.R. Horton to get answers on the true ownership of the property and any warranty work. We were passed around so much and eventually told “D.R. Horton is in the business of building homes.” Like what do you want from us? What a lack of customer service.

Finally we sent an email regarding the property next door with no response at least that is what we thought. Adam ** who works with Brian ** was sent to inspect the property in question without our knowledge. The only way we found out that D.R. Horton had sent someone was from our neighbors. We had asked them to let us know if they ever saw anyone on the hill. Reason being was dirt bike riders were known to frequent all of the open areas. You didn’t even have enough courtesy to inform us he was coming to inspect the property. We subsequently got an email a few days later saying that “It can be maintained with a lawnmower.” What kind of customer service is this? We needed time to digest exactly what was transpiring and felt like this was a no win situation at this time. However we were determined to get this resolved as we were very much mislead in purchasing this home.

We were able to set up a meeting at our home In October 2019 Brian **, Amanda and my realtor Franky ** to discuss resolutions. They eventually walked the property and we asked them to have the property rezoned. Brian responded that there are “other homeowners with land issues and that this request could take years to complete.” He suggested that we talk to the HOA about buying the land. What a true deflection tactic. How much sense does this make? Why should the HOA have to purchase land and become financially liable for a “problem” they were not a part of. We questioned that this ridiculous request would put an unfair financial burden on the HOA who could subsequently pass the cost along to my neighbors and us. At this point we knew that this was a David and Goliath battle.

Fast forward December and we never heard back from anyone. Feeling as though we had exhausted all reasonable avenues to resolve this issue we contacted an Attorney for legal advice. Martinez Law Firm sent the enclosed correspondence dated December 12, 2019 to D.R. Horton WPH, LLC. There still has been no response from you.

As a Retired Disabled Veteran of the USAF I find it very disheartening that my family would be subject to such unethical tactics to sell a home. We were very budget mined in selecting a home we could afford and enjoy. To find out that we have to incur expenses to maintain property we understood we would not own is heart wrenching. We now have two kids in college which is a blessing. There is no room in our budget to maintain property we never intended to purchase. As of September 30, 2020 we have still again had no response from you.

Our requested resolution is for you to return us to the position we understood we would be in when we decided to purchase the property located at **. At that time all disclosures represented to us that the property next door as in the words of your own representative: “No prospective buyer was responsible for the hill next door“ and “No buyer would have to maintain the hill as it was a common area” and would not be part of our home purchase. Based on these disclosures we made an informative decision at least that is what we thought we were doing to purchase the property. Finding out that these statements were a misrepresentation of the actual facts to secure a buyer is unethical and a violation of real estate disclosures. D.R. Horton you are a multimillion dollar builder and have no need to stoop to selling tactics like this to sell homes.

My family and I look forward to your immediate action upon receipt of this correspondence and attachments to put in place our request regarding said land rezoning. We are requesting that you rezone our property to reflect what you informed us we would own should we purchase this home. Attached see copies of our documentation such as pictures of land markers.

Noel ** Retired USAF

It is November 2nd and I have been attempting to get this fixed since we moved in, in JULY. I have seen several neighbors get their yards fixed (as they had the same issue as us) and I feel like our concerns are just being swept under the rug. Our yard looks like complete and total trash compared to the rest of the neighborhood and it completely and utterly embarrassing. DR Horton only cares about homeowners until they sign the papers and then they don't give a crap about you or your property. The lack of response is completely disrespectful and I am beyond fed up. Do not buy from DR Horton unless you can fix every problem yourself and don't care about shoveling out extra money for things that should correct when you purchased the home in the first place.

After 3 months of being HOMELESS (because DR Horton strung us along), and two days before we were supposed to get our keys, the agent calls and says there is a problem with the county recorders office. Our loan was funded, title papers signed and delivered, movers were lined up, had appointments with cable and utilities, appliances to be delivered and 2 days before the date we were to move in nothing but complete CHAOS! Never buy from DR Horton.

Fifth, the sewer line was installed with the pipe running back in the direction of the house. Toilets, tubs, showers shooting sewer out in our house. They said it was not their problem but after getting our own plumber out and they wouldn't touch it DR Horton finally sent someone out to fix problem and ended up having to dig our yard out halfway down driveway because all the pipes was installed wrong in the ground. Sixth, our son died in January 2019 in our home so we couldn't live there any longer because of this. We put our house on the market and we had cash buyers but they did a home inspection and found out that the shingles on our roof were not nailed on properly and they were curling.

We spent almost 8 hours a day trying to get someone from DR Horton out to inspect it and they sent a roofer that said he would come put some glue on the shingles. This house is Gold Fortified and we had several roofers out and our insurance adjuster and they said the shingles were not the thickness they should have been to be Gold Fortified and that there was suppose to be 6 nails and there was not. I'm telling you after months on the phone with the local office (Dan **) and the office in TX (Customer Care) they did absolutely NOTHING. TX kept passing the buck to local office. I begged Dan ** to come to our house and take a look and he would not.

We ended up having to paid for our roof to be redone to the tune of $7500.00. Our insurance company after looking at roof said they would not cover our roof if we had a storm because it was installed improperly. We had no choice but to fix it regardless if we sold or not. One more thing on the roof. When the new roofers came to replace shingles they had to add more nails to plywood and the fascia boards. We have videos. This added more stress to our already grief. I would never buy a DR Horton home again and I will spread the word.

ON TOP OF THAT. We purchased a fridge during our signing with some of the closing cash. The fridge was dented when we looked at it during the walkthrough and noted it. They came to replace it and gave us a CHEAPER FRIDGE. Claiming the one we had was an upgrade and the one they gave us is the actual one we were supposed to receive. Which is ridiculous because we paid 1500 towards the fridge and the model they gave us is only 1100. The doors are crooked, and the drawers inside the fridge are broken which we found when we pulled out the vegetable drawer. I don’t know how they can justify this replacement and they have had horrible communication since we closed. The cabinets in the kitchen are all misaligned and look bad. I’m extremely disappointed and will not be using this builder for our next home. Hopefully they see this and offer us some assistance.

I paid $200 for somebody to come over and take a look at my roof to see what was going on. After their findings they stated that there was a building defect while they were putting in the shingles. Well I reach out back to Jennifer who stated that they will have their technician come over. This guy came over, peeked at my roof. Doesn't event know what he is going on. Told me that I needed to Caulk my roof every year. Well I’ve never heard of that before. He told me that I was out of warranty. Didn’t even climb on the roof, did not do anything to figure out if what I was saying was a building defect. Well he Left and call me back the second day that DR Horton is not going to cover it because I’m out of warranty. Keeping in mind this was a building defect and I sent DR horton the report from the roofer that came to inspect my home.

Mr. ** that DR horton sent is neither a qualified roofer but just a technician that DR horton hire to tell me what I need to know. Please please do yourself a favor and read other consumer reports that are also similar to mine. I see these homes built in less than 1 month and at times most of the people that worked in these homes are not licensed and are hired from Home Depots. I am not sure why these people are still in business and are allowed to defraud us Americans our hard earn monies. It is sad that no one care about the consumers. We are left to fight for ourselves hiring lawyers and spending another thousands of dollars on attorney fees after we paid thousands on these homes that are constructed cheaply and we owe thousands on mortgages. After 2 years I don't think it is right for me to be spending thousands of dollars on a brand new home. It is a shame.

Both times I contacted Connie at DR Horton in the mortgage department and she changed the dates with no problem. We also cannot say enough about the construction manager Robbie. We had our new home inspected (which was their suggestion) before we closed and he found a few small problems (which I think they have to). Robbie fixed them with no questions asked. During our one month walk through, Robbie addressed every issue we had and even fixed the problems he could right then. I would highly recommend purchasing a DR Horton home.

I am sick to my stomach because I put my savings into this house and I cannot relax due to the fact I hear everything my neighbors do. I fully regret my purchase. Buyer beware the party wall between units is far from sound proof. I truly love everything else about the townhouse, however, I have no serenity or peace when I am home. To no exaggeration the walls vibrate whenever the family adjacent to me does anything in their kitchen or anything in the rooms which share a wall with my unit.

As a first time buyer, I don't know what programs we could have been eligible for downpayment assistance, the loan officer didn't even mention this as a possibility. I called and like many times before, she didn't answer so I emailed to say we couldn't come up with that money in that short period of time, therefore couldn't proceed with the loan. I received the most unprofessional and cold reply saying, "Well maybe next year you can come back." REALLY? I've been working in the customer service industry for 8 years. If I replied to a customer like that, I would lose my job the same day. So the fact that this company is represented by people like this is so disgusting.

We had visited many other builders in the Conroe Texas area, but I really liked D.R. Horton homes. After this? Never again will I consider them. This experience has stained and ruined my dream of owning my own home. At least in my rented apartment, the office employees and management are held to higher customer service standards. We're at a limbo right now, not sure if we even want to buy a home. Thank you DHI, for the worst and most stressful experience.

After several months of D.R. Horton not coming back to bush-hog, we decided to try to fix it ourselves so we could use the yard for the summer. We paid someone $250 to come bush-hog and smooth out the dirt for us. They attempted to fix it, but found lots of concrete construction waste buried under the surface, a huge ditch had been dug into our yard, a concrete berm had been built, and a concrete drainage pipe was buried under our yard. All of this was undisclosed to us at the time of purchase. The person we paid to fix it could not, because he said it would take extra heavy machinery to deal with the buried concrete, ditch, berm, and concrete drain. He estimated it would cost thousands of dollars to fix.

Meanwhile, the ditch and standing water caused us to get swarmed with mosquitoes all summer and he had to avoid going outside altogether. In May 2020 I filed an official complaint with D.R. Horton about this issue. I never got a phone call or email response from them. Later, Casey (a customer service rep) told me she forwarded my complaint to the new build manager and the area manager but they chose to ignore it.

On July 10th, 2020 I asked a neighbor for the new building manager's name/phone number because Jeff no longer worked for D.R. Horton and D.R. Horton corp wasn't responding to my request for help. They gave me the phone number for Lawrence. I called Lawrence and explained to him the situation. He came and looked at our property and agreed it was a mess that should have been fixed by D.R. Horton. He said he would have his crew come out and bush-hog, grade the dirt to fill in the ditch and holes, level and smooth things out, and seed the yard with netting so that it would grow like the other houses around us.

Weeks went by and nothing happened. My husband called him again and we were promised that we were on a list and would be taken care of soon. More weeks went by. Again we called Lawrence and he said any day now things would be fixed. More weeks went by and we called Lawrence again. He said he did not have time to deal with our issues because he was too busy taking care of the new builds in the neighborhood and we should contact the general office to schedule the work.

Upon Lawrence's request I submitted a new form with the home office for the work on 9/1/2020. We received a reply back from them that since our issues were more than 10 feet away from our house they would not be fixing them. I replied back to them that we have lived here for 10 months and have been promised the entire time that D.R. Horton would fix our yard, we just needed to be patient and give them time. I reminded Casey about all the promises from various D.R. Horton employees over the months, but she doubled down and said they will not be fixing the issues.

I filed a complaint with the BBB, **, Consumer Affairs, Yelp, and Google Reviews for bad business practices and deception. It is not right for a company to promise something to get you to buy their product, then not deliver. I spent $250k 10 months ago with this company and as soon as they had my money they split and left me hanging in the lurch. They have dragged this issue on for almost a year to finally say they will not be making things right.

For them to even consider that leaking windows are acceptable in a home we bought brand new from them directly. Which we have lived in for 2 years and 4 months, is completely completely ludicrous. It really shows how poor their corporate climate is. From the top down not a single employee cares about quality. Do yourself and your family a favor and stay away from D.R. Horton Homes. As we will now be paying out of pocket to fix/replace our window issues. Not to mention any further issues that arise from their poor quality. We even had water permeate our garage wall when we first moved in!!

Original Review: I've lived in Florida my whole life and this is by the shoddiest home construction I have ever seen (I used to work construction in HS). Door trim cut to high leaving gaps between floor and jam. Holes in the drywall that they patched over with only putty. Cracked stucco and poor concrete work in general. We are now having a second window leak, the first one leaked within a year of living in the house. Now D.R Horton is refusing our warranty claim and they say leaking windows are only covered for 1 year.

Do yourself a favor and do not a buy a home from this terrible company. Over 50 people from our Del Tierra neighborhood are suing. This company cares about one thing, and one thing only. Their bottomline for that year, they do not care who they hurt or who they leave with a defective home. I've lived in 5 new homes, 2 old Florida homes, and countless apartments. This is by far the worst Craftsmanship I have ever seen.

Well we thought it was all great once we were able to move in, unfortunately we were wrong. Shortly after moving in we realized there were a few problems, to be expected with a new home build. The construction manager asked me for 30 day Punch list which we provided. Here we are 59 days later and the list is almost as long as the day we gave it to him. We have been in this home for 87 days now and we have realize there is a major air-conditioning problem. I’ve paid numerous companies to come out and diagnose the issue with them all giving the same answer, the AC system is simply too small. Apparently it’s undersized by almost 1 ton. I even went as far as having a manual J done by a third-party company just to make sure I have my information correct before I presented the problem to the builder. I tried to reach out to the warranty department and I got nowhere.

Promised phone calls that never happened provoked me to write a review on the Better Business Bureau website. Well, that got a response! I had someone call me from the AC company that installed the system to tell me there was nothing wrong with it. He was extremely rude and threw many insults my way. I tried to reason with this guy and explain that I’ve had 6 or 7 different contractors come out and also had a manual J done proving my information was solid. He didn’t want to hear it, instead he demanded to meet in person and show me some papers trying to prove his point. I declined, his paperwork is manufactured in house. They can manipulate it in anyway they see fit that’s why I had a third-party produce the information. So for now, we continue this battle until the problems are resolved. Honestly, we love this house. It is truly a shame for them to be so deceitful and intolerant of people’s concerns.

When I emailed the construction VP he had the septic company call me to tell me it was the proper size. My research says otherwise. It’s supposed to handle 8 people. Only 2 adults and a child reside here. Do your research before purchasing a home from DR Horton. Had I read reviews I’d have gone with an alternate builder. I may have to consult with an attorney. It can’t possibly be my problem after residing here barely a year. Every business has lemons. I may very well have gotten one.

We had a couple of tiles with smudges on them during the walkthrough and Keith immediately had the subcontractor who worked on the house come all the way from Orlando, about an hour and a half drive from our neighborhood, come out and fix it. Keith was very professional and understanding through the whole process, knowing this was the first home my wife and I would own together, and was always there to address any concerns or issues we had. Very professional with a great attitude and making sure any problems we had were taken care of right away.

We had also heard of problems with their mortgage company and preferred lender, but the communication and process with us was smooth and painless. Paul, who showed us the home, was the best. He still, to this day, several months after living here, checks in with us and makes sure everything is ok. We came by the house every weekend to make sure things were coming along well and he never was bothered by or minded us doing so. All in all, so far we’ve had no issues and the home appears to be well built and we love it. Subject to change down the road, of course, given wear and tear, but everyone with the company that we’ve worked with has been nothing but first rate. Would recommend based solely on our experience as of right now.

Shortly thereafter, we discovered a roof leak, due to the roofing contractor neglecting to seal around vent caps and flashing. They also did not install the ice/water barrier. Now we are experiencing MAJOR cracks in the exterior brick on two sides of the home and cracks on interior wall. The drainage has also been an issue with our entire neighborhood. We had French drain installed, but still experience poor drainage. As do most of our neighbors.

This has been a very disappointing experience for us, and will be the ONLY DR Horton home we EVER own. Poor quality workmanship, cuts corners, slow response times and overall general lack of service or concern for their customers. Wish we had done more research before purchasing this home. Hard lesson we’ve had to learn. Very sad to see our 7 year old home LITERALLY FALLING APART.

A week later I talked to the superintendent again. I was told to verify my sprinkler timer and that I should expect to use more water for new sod. All valid points, but 50000 gallons for 2.5 weeks on a small lawn is insane. Here we are six weeks later. My sump pump is constantly pumping water from my foundation. Even if it hasn't rained in days (it pumps A LOT of water out every 10 minutes) Horton is saying that just means the pump is working and gave me a formulas for water usage in my system that adds up to 850 gallons per cycle and 70000 gallons a month.

I calculated the max water flow from the system based off the flow from each head for the amount of time they run per cycle. This worked out to 140 gallons per cycle it 19000 a month. Since I only used my system for 2.5 weeks it should have been closed to 13000... I was billed for 47000. This is causing serious structural issues for my house and sidewalk. My grass is also not a swamp and dying from drowning. Horton has not doing more than 5 minutes investing my issue in 6 weeks and they won't even respond to my service requests.

I bought a new home so I don't have to do all the work for major issues and now I'm forced to take care of this myself and deal with the long legal road ahead. I've spent all my free time since moving in trying to get them to fix this... The amount of time and energy I've put into this is staggering and absolutely zero effort on their part even after contacting the corporate office. Avoid buying from D.R. Horton if you don't enjoy losses on your investment and long legal battles.

We have had some damaged components on the house, which DR Horton promised to replace. They replaced them with new damaged components. Buying a new home should have been an exciting experience, but DR Horton certainly put a damper on that. It amazes me that so many folks in our development, the overwhelming majority of homeowners are frustrated with DR Horton. In hindsight, I should have spoken to some homeowners in the development before signing a contract with DR Horton. Do yourself a favor, and ask existing homeowners about their experience with DR Horton before proceeding. If you do proceed, expect poor workmanship, lack of integrity, and very little follow through.

I am actually overwhelmed with the number of potential buyers Interested in buying in this neighborhood, some inquired as to why I was selling my home in this new development. I had multiple showings, people were surprised when they entered my home and saw how beautiful it was but couldn’t believe that there were so many things that the builders did incorrectly. I will be removing the sign effective today now that everything has been resolved.

Painting

As you can see there were multiple things in my home that needed to be fixed. Again I wanna reiterate quality versus quantity is what DR Horton need to focus on. I called DR Horton‘s warranty department, I did not get a resolution, I was told multiple times someone would call me back never got a response. Finally, I reached out to customer service at corporate and then I got a callback. I was constantly told I’m still working on the issue after months no follow up. My advice to homebuyers, always Google the builder. Thank you very much.

Mike **

There are issues with the house that were not disclosed to me until the day of closing from my sprinkler to my fence to my grass, to no locks on the bathroom door. I feel manipulated and used by DR Horton which is sad because DR Horton has a reputation for building great houses, but this was the worst experience ever. I could have went to several different builders in my area and I chose DR Horton but this was very unacceptable. This has made me never want to buy a house from DR Horton again. As a veteran who served 20 years and as a home buyer this process from beginning to end was frustrating. The day of closing was very unorganized from the paperwork not being sent to the lawyer on time, my wife not being on the deed to me not receiving my earnest money back on the day of closing.

Dishwasher also leaked and installed crooked, wires and pipes showing and my control panel was damaged because of the poor install. Had to call Frigidaire since we had moved in. It’s STILL crooked. From the faulty install the screw damage the control panel and then they reinstalled and cracked my cabinets. It’d been a comedy of errors. There is paint ALL OVER my tile floor, carpet is crushed, stain and paint on carpet, cracked tile, wall paint on the ceiling, ceiling paint on the walls, all my hardware was painted over, doors don’t latch, sliding glass door don’t slide, hand prints in the paint on the front door and bathroom, paint and damage to kitchen and bathroom cabinets, wrong brand of appliances installed, no filters on the microwave.

The grade in the yard causes flooding and the sprinklers were installed in the neighbor's yard. Has taken almost 3 months to get anyone in the house to begin work and then they send the laziest, rudest people there are. They arrive at 1030 and leave a 4pm and They don’t have the supplies they need and spend more time on the phone to supervisors than working.

It’s now been 2 weeks since they began work and so hard my sliding glass door opens and my yard is a bit more level. Paint is still a mess and we are on the 3rd set of painters. STILL do not have the right appliances and being told they are back ordered for 200 other houses waiting to close and did I want to be 201 on the list.

This is our retirement home, my husband is a disabled veteran and we are being treated as second rate people now that we signed the paperwork. I believe we might eventually get it all fixed, but it a fight everyday and a huge inconvenience having people in the house all the time, moving furniture and appliances. Buyer beware. DO NOT MOVE IN OR SIGN ANYTHING UNTIL IT IS RIGHT OR IT DOES NOT GET DONE.

I reached out to Dorian, the agent on property who sold me this home, on many occasions. I'd get empty promises of a contractor coming. I've taken several days off from work to wait for them and nobody ever showed up, called to confirm, or cancel. That happened several times. I submitted the request for my 11 month follow up 3 months prior- again it's June 2020 and no answer.

Aside from a lack of follow through, professionalism, communication and customer service, here's a comprehensive list of what's wrong with my "brand new" house (Packard):

8. Large patches where sod/ grass should be is just ROCKS

Don't be fooled (like I was) by the new smell and fresh paint. The craftsmanship is horrible. You're literally trapped after closing. It's like they avoid you long enough to ensure the warranty is expired. If I could do it over I would choose a different builder- without a doubt! I also work in customer service and can assure you that I'm not leaving a bad review because I didn't get my way. I'm letting you know they won't even listen to/ read (via warranty req) my concerns, let alone fix what they're responsible for. PLEASE save yourself the hassle and choose a builder that cares. D. R. Horton does not.

Original Review: June 24, 2020

Half of our entire brick wall is missing brick tiles which connects the brick to the veneer. We are now needing to pay thousands of dollars to have a masonry fix this as we are selling the home. They will not fix this issue as it’s not a major structural defect which is all that’s covered in the remaining warranty. Why should we be out thousands of dollars for their builder's mistakes? Horrible customer service.

We will have to move out for a week or more. We noticed water pooling at the side of the house the next morning. We cannot shower, use the tub, wash clothes without someone watching the downstairs to make sure it doesn’t flood the houses. We have to plunge the downstairs toilet for solid waste. I emailed the head construction manager about the next steps to address this. No response. This is just the major problem. There are a dozen others that we’ve noticed in the week we’ve been here. Our new home has become a nightmare.

I also recently installed a water softener, and the person who installed it stated that it was a wonder my plumbing passed inspection since the builder used 3/4" pipes instead of 1 inch. I have noticed some sluggishness in the pipes as well. The shower door was not installed properly and there is about a 1/2 inch gap at the bottom. Just one minor detail that needs to be replaced. They also did a poor job of grouting in the kitchen and master bathroom. I also wasn't happy that we had to seal the grout throughout the whole house ourselves.

The driveway cracked and they did re-do a large part of it as well. Lastly none of the items promised to be completed during walkthrough, i.e., weeding, power washing of exterior, replacing of cracked light switch covers, removal of paint on tile in bathroom, etc., were done. Anyone thinking of buying an Express Home from DR Horton should look at everything closely before closing.

I called the individual I dealt with and he has yet to call me back. It's very frustrating because it could cause more damage to my pipes. Oh, and the front and back bedrooms are very hot in the summer and very cold in the winter. I just realized after taking the picture of the busted pipe in the front room, there is NO INSULATION in the front and back bedrooms. I WILL NOT BUY ANOTHER DR HORTON BUILT HOUSE AGAIN. VERY DISAPPOINTED. Still to this day, no return call from the representative.

Original Review: I wish I would have done more homework and followed my gut when buying this new DR Horton Express Home, I have had nothing but issues since day one, first time I used the dishwasher it exploded, a loose wire on install, was down for a week. On my first walk thru it was raining and water was swirling around out in the backyard, red flag, I was concerned and should of stopped there, but they said the sod would fix that, it did not, all the rain water flows into my backyard from the two houses beside me, the way they graded the lots, I have asked them to fix this several times, and they have not, tell me it is to code, my backyard is always wet and soggy, side yard where my condenser sits as well.

We had a thunderstorm a week ago and it became really bad, hoping to attach pictures at end of this review. Called warranty manager again and he said b/c a flash flood warning was issued it is not their problem. Answer unacceptable, last call, filed complaint with BBB yesterday, and contacted 2 attorneys for consultations. Water is also seeping under the cheap vinyl flooring by my back slider door, that is just glued to the cement foundation! OMG can it get worse? Now I feel I might have a foundation problem and need to spend my own money to get a different set of eyes on it, this was the biggest purchase of my life and all I want to do is cry. I so do not trust DR Horton, been reading terrible reviews on them now, lots of lawsuits with shoddy building. Take your money and run somewhere else other than DR Horton Homes!

I gave up on reaching out to them because people wouldn’t show up for small stuff but report they did. Let’s talk about electrical.... From the get go if I plugged in my vacuum cleaner in the living room it tripped breakers. They sent someone out and they added another breaker to the box. Still didn’t help!!!! The concrete in the driveway and lanai cracking everywhere... They sent someone out and said that it is not nickel wide so they won’t do anything about it. I have more but they don’t care!!!! Build and cash in!!!! Even knowing I was going through breast cancer treatments and my husband is disabled!!!!

They even put the wrong screen on our dryer vent and cause issues and the contractor told my disabled husband to get on the roof and remove it!!! Heartless company and only in it for the money. No one called to follow up on the so called half ** repairs!! Oh ye let’s not forget the popping of cinder blocks we hear every night. So sad!!! This company should be shut down!!!!

There's water from my shower running on the vinyl floor, apparently not an emergency request, my floor, pantry, roof, irrigation system needs to be fixed. My brand new Whirlpool range was leaking gas, my refrigerator compressor was loose. After my 30 days here I submitted my warranty and now because COVID 19 I have to wait, but the virus didn't stop them from taking my money. Too bad I didn't do some research before buying a brand new house. $263,000 for trash. Really frustrated and disappointed. Worst customer service ever. Don't spend your money in a DR Horton house and save a big headache.