D.R. Horton Homes Reviews

I tell everyone to avoid buying from dr horton. The previous new home we purchased had ZERO issues for the 7 years we lived there (Richmond American). I cant trust anyone's review of this company until they have lived in the house for at least a year. I'm completely dissatisfied with this company in every way. If I could do it all over again, I would have avoided this company like the plague. They also like to disguise themselves as Emerald Homes. Just more expensive garbage. I'm in Sawgrass Lakes in Melbourne Fl. An actual customer that is not affiliated with the company.

It seems like we bought a used house and we moved in. The house was not even clean when we moved in! It is so disappointed! They should have a supervisor to check all the details before the first walk. We are still finding details that are impossible to accept and it has been a long hassle every day to try to make sure they have been fixed. I wanted a supervisor to come over and inspect the house and make sure the painters do their job before they leave. I do not want to waste more time blue tagging the whole house with the problems once they should be the ones doing that before we moved in. I expected them to be more effective or respectful with their clients.

We’ve ordered custom cabinets and furniture for this home. Before we ordered these things our sales rep confirmed to us they could be scheduled for deliver 11.25.19. It is now 12.16.19 and we’re having to store the cabinets and furniture with no new delivery help. The day after our hardwood was installed we had heavy rain. When we went to look at the house that day the front door was open and there was standing rainwater all over the curing floor. It is now bubbling up. The carpet is covered in mud and has been cut too short to fit snuggly under trim. There are ant piles and animal prints throughout. Cabinets and tub were placed on top of garbage. If we could go back we would not have chosen to build this home.

After filing a ANOTHER claim for tiling, I was told by the individual in charge that I would have to wait until November 2018 to report the floor issue again because tiles could continue to break. In addition, they did not leave any spare tiles with the house for circumstances like these. I reported this to DR Horton in my very first ever claim for the house. They never brought spare tiles, even though houses were still being built in the subdivision. I filed ANOTHER claim in November 2018 and received no response, so I had to file ANOTHER claim in August 2019.

In this claim, I also mentioned that the tiles in the master bathroom were loose and almost falling because the grout was wearing off and changing color. Furthermore, the master bathroom shower was not closing properly due to improper installation. Also, the floor of the shower was wobbly and uneven, it is not firm and moves when you step in certain spots. When the person in charge of the house came, he said that the floor was supposed to be like that and that I was supposed to seal the grout of the tile. I have owned several houses, and this has never been an issue nor an expectation of a new home.

Someone from the tile company came with two samples because the one in my house was apparently discontinued; both samples were darker, and one was a completely different size. How does it make sense to have two different colors in your house? The person in charge of the house later closed my claim because I did not accept the colors of the tiles. The tile company called in November 2019 to see if we would move forward with the repairs, and I once again explained that I do not want to have two different color tiles in my house. The tile company said that they had the tile now and made an appointment for the repairs to take place. I called out from my job that day and waited for their arrival, but they never showed up. I called around noon to see if they would be coming and I was told that there was no appointment made for me, even though they had given that appointment to me 15 days prior. My wife and I wasted our time and lost a day of work.

Last week, they brought the correct tile for the floor and also intended to fill in the grout of the bathroom tiles. When the repairman began to work on the bathroom tiles, it started to fall and told me there was mold and humidity. He also said that the materials that were used by the building company were improper and they used glue instead of cement. He said this is the reason for the tiles falling and they did this to finish the job quickly. He said that in places where there is water and humidity, cement must be used, not glue. He called his supervisor to have him stop by to see the issues and improper installation. When the supervisor came, he said that al the tiles had to be changes for the shower and the tub. Since it was late that day, they agreed to come back another day. The person in charge of the house saw all of this, too.

They came by yesterday to finish the repair, but when they began to remove the tile, they realized that the bathroom was a disaster. All the materials used were cheap, random and rotten pieces of wood, improper installation, and tons of mold. The repairman could not finish the job because there was water running behind the wall, the insulation was soaked, and the wall itself was wet to the touch. There was water also accumulated underneath the tile. The entire bathroom reeks of humidity and mold. This is a huge health concern for us. Construction workers also left pieces of food and garbage underneath the tiles.

Other issues concern cabinets all around the house, the ceiling which is cracking (and apparently not covered under warranty), garage door falling for no reason and being improperly repaired since it has a gap, cheap paint that chips for no reason and wears off when cleaning is attempted, leak behind the master bathroom toilet, stone used in master bathroom for counter and tub has a horrible finish and is now stained and was never sealed, low water pressure and faucets have to been cleaned regularly since water comes out brown, smelly, and full of dirt, rocks, and sand (they say this is the fault of the water quality of the city and I have to buy a $7k filter to solve this myself), lack of privacy with short fences and you can hear everything your neighbors say, and many more issues.

Finally, my mortgage increased by more than $780 because taxes increased and I was never informed that this was coming at the time of closing or during the process of buying the house. Now, I am paying $2,600+ for a house that is not worth it. I have been living here for less than two years and everything is falling apart. DR Horton does not care about their costumers nor what may happen after the warranty. They just want to make cosmetic repairs. The materials used to make these houses are the cheapest on the market and those they contact to build or make repairs are inexperienced and unprofessional. This a nightmare and time is running out for warranty claims, yet nothing has been solved. Every day, there are more and bigger problems with no solution in sight. NO ONE SHOULD BUY A HOUSE FROM DR HORTON. YOU END UP LOSING YOUR MONEY AND YOUR HEALTH.

They still have more than a year to go to built out the homes. So I decided to back out. I didn't want to pay an HOA fee and not have CCR and laws enforced. DR Horton decided they will keep my $2500. Even though it was less than 2 weeks. The appraisal hadn't even been done. Beware that this could happen to you. This is my 6th home purchase. Not my first ballgame. But this really upset me. I loved the home. Just not the company or management politics. FYI. DR Horton uses their own contract which is great for them. I had 2 attorneys review it. It's solid. Since then, I've seen other postings about HOA that are not enforced at DR Horton's properties.

Now their warranty department “can’t do anything since it’s after the fact and no reimbursement will be made.” The second issue is a cupping issue on the waterline out front. Our water had to be turned off by the city. They, The company and Chris, claim “the city may have hit the line by accident and the city fixed it." Let me take a second to be perfectly clear, don’t you think as a home owner that I would notice grass pulled up? Bottom line, they screw you with the warranty and makes for a crummy experience. Go with a different builder!!!

Since then, we've had to have the same tile contractor come out 5 times to fix the same tile issue, the tub contractors out twice because they can't do their job, the HVAC company didn't install the system correctly, and the landscaping company has been out three times because the lawn is dying. The customer service from DR Horton is atrocious. They want to send out unqualified personnel to look at warranty items to just drag out the process and make you fed up and want to give up. They've violated city ordinances on multiple occasions on the houses next to us. We have yet to meet a neighbor who has anything positive to say about DR Horton. Do yourself a favor and avoid the headaches. This company is not worthy to be in business.

11) As I am walking around the carpet, I found nails along the edges.

In summary, people say that purchasing a home should be an exciting experience, I can say with confident that it was not for my family and I. This process involves everyone participating and it impacts all other pieces involved, such as appraisal, loan cost, loan processing and everything else evolve around one’s family. I do want to take this opportunity to say that the seller’s agent was extremely helpful and there is only so much he can do. However, I truly believe that proper planning, all of this can be eliminated.

Mark told us to text or call him with our issues and he would take care of them. They stretched our carpet 4 times trying to make it fit. Two of the workers told us it was damaged and was cut too short. It took almost a year to get our tile fixed. They had to replace it all because it was done so poorly. It came up by simply tugging on the tile because it was put down correctly. Once the tile was done the guy who came to put the carpet back down by the tile said it was too damaged after stretching it so much. It looks awful!

After numerous unreturned phone calls and texts from Mark I had to call customer service and they assigned someone new to us. There had been multiple complaints with Mark in our area not getting things done. They had the head of the tile/carpet company (Craig) come back to look at the carpet and he told us it was because The tile we got put in is higher than our old tile. Even though these issues were all there before the tile! After having DR Horton higher ups come to see the problem they told us they are Going to stretch it again (for the 5th time!!).

We have waited now over a year and a half for the carpet to be fixed to only be stretched again, carpet that is already damaged and too short. (We even found strips of carpet pushed down to help make it look like it fit). My husband has had to take multiple days off of work, it’s taken multiple phone calls for almost every issue and nothing has been fixed in a timely manner. We are so disappointed and we will never buy or recommend a Dr. Horton home.

This was done without ever speaking to us about what they were doing, so we assume it was once again a very poor done job. Inside we still have holes in our kitchen cabinets where they aired out the water and a large hole in the drywall where they checked for moisture. It took them three months to repair the outside after constant no shows and too many phone calls to even track.

We have sent in our six month warranty list a week ago and have yet to hear from anyone. We have cracks in the walls, shingles missing, a broken door, the floor under the stove, windows that let air in when closed, and the damage done when they addressed the water. This is the most frustrating and disheartening experience we have even been through. This is our first home, and we currently regret every second of it. We are already looking at possibly selling in the near future because If we have had this many issues after 6 months, we can’t even imagine what will happen after our warranty is up.

Similar situation with the exterior brick. DR Horton has a contractor come remove bricks on an exterior poll only to realize that they don’t have bricks to match our home. This company is ridiculous and not helpful. They definitely don’t care for their customers. In addition, their employees are even worse and super unprofessional. Note, my husband and I read reviews prior to buying our home but read a lot of mixed reviews. Lesson learned. I highly suggest not buying a home from this company.

Our house was a little pricier than the surrounding neighborhoods but with the customer service we have had and the people at D.R. Horton who made us feel special, it was a lovely experience. Not to mention the 1 year "bumper to bumper" warranty we have on the house in case we need any repairs done asap is AWESOME! We love the area and the backyard is WAY bigger than any other builder was offering in our price range. D.R. Horton takes into account that you don't want 10 ft of backyard and a neighbor so close you could open your window and touch their house. We have had an awesome experience so far and really love our little home.

I emailed my problem with pictures showing the damage to RWC along with a phone call, neither of which have been answered. Water is getting in where the second story wall meets the roof. My mother also has a DR Horton house in the Carriage Hill subdivision in Conroe Texas. She also had a problem with water getting in her house as well. I would not recommend this builder. Any time there is a problem with their shoddy craftmanship it is like pulling teeth to get them to do the right thing.

For those who's time is valuable, I would not recommend working with DR Horton. Both before and after our purchase we have dealt with significant bureaucracy and delays. It's just hard working with a huge corporation. Yes, the sales staff on site and the builder on site are responsive, and just wonderful people. But the corporation behind them is a giant pain in the keister. Leading up to the sale, their lender DHI mortgage is awful (that's for another review). Still, you would think post closing that you aren't dealing with DR Horton anymore, but that's not true. They run the HOA board until all homes are sold. They have no incentive to be quick about anything.

I told him I've been paying our full HOA fee's for a year which includes the maintenance for our town home and the community. When I told him that his excuse was it takes time for the permits. I then said our D.R. Horton community has been here for almost 4 years and that all the planning and permits have already been done. I then asked if this is D.R. Horton's first community. He looked shocked I even asked that question (because they are the #1 home builder by volume), I responded to his blank face with, "Exactly. You guys should already know better". Then he said he could call the police and have me escorted out of the elementary gym if it continued. Sorry that you dealing with your company's bad behavior makes you uncomfortable. This was our only purchase from D.R. Horton and I personally would NEVER purchase from them again.

We told their Sales Rep that we're ready to buy and move in immediately if we find a home that we like or we could wait for them to build a home but it must be completed within in 4 to 5 months. Their rep assured us that they already have a permit secured to begin construction in 4 to 6 weeks, with the completion scheduled for End of December to mid January. We agreed at that point to engage in a contract talk with them but we were told to forgo the loan we had previously secured with another lender prior to meeting up with them to choose their lender which happens to be USDA Loan.

I immediately submitted all my financial statements to the sales rep to apply for the loan and I was told that I must make a deposit of $5,000 which will be refunded to me during closing and I must sign a contract before they proceed and give me a start date for the construction of my home. I signed the contract and submitted $5,000 deposit two months ago with the understanding that construction will begin sometime in September but we're now approaching the end of October without any foundation on the ground.

Three weeks after signing the contract and giving the Sales Rep my deposit, I received an email from the same sales rep asking me if I have applied for the loan with their lender. At that point I was confused because I had already submitted all my financial statements to him and he forwarded all to their loan officer in my presence on August 23, and they prepared a fake documents to send to me highlighting the total cost, monthly payment, etc. This document was sent to me few hours later on August 23, after we agreed to proceed with them. Now your have taken my deposit, deceived me to sign a contract but yet your have not even do your due diligence to ensure I'm qualify for the loan you promised me.

I have reached to the sales rep several times to express my frustrations and concerns about the deadline he promised, two months later we're still in a limbo with time clicking fast on our end. My wife and I have already booked our wedding for the 3rd week of January and I must leave my current residence at the end of my lease which is at the end of January or else I must renew for a full year. We have a day care business we were hoping to start by February but all these plans are at risk of cancellation which will cost us serious financial damages. I have communicated these concerns with the sales rep many times and I have asked for my deposit back so we can proceed with different path to ensure all of our plans come to fruition. We have been deceived and I have asked for my deposit to be return but I'm being told that my money cannot be return. I'm gonna consult with my legal team in the next few days and we'll let the judge decide this.

After posting my review about the experience my husband and I have had since our closing on our home in the Clifford Grove community in Garner, NC, the DR Horton customer service team reached out with an email where I was asked to contact them with more detail. I did exactly that, providing all the information they asked for along with the forwarded emails that I had received from the Clifford Grove team. Those emails demonstrated a lack of transparency or care as to how our frustrations with our home were handled. There were items within the house that should have been completed prior to closing, and three weeks after the closing, they were still not completed.

I got a response from Philip saying that he escalated the concerns to the Raleigh management team. This did not really seem like an adequate response for me. My husband and I are living in a home that is not complete, but the best customer service is willing to do is "escalate concerns". When I questioned this, the same cycle that we had seen with the local management team continued here. Rather than look into the issue, Philip chose to gloss over our problems and provide excuses for why the work was not completed. In fact, I just received an email from him where he claimed that no balls were dropped in this process.

The superintendent, Dominik, scheduled workers to be at our home, so my husband took time off to be present. No one showed up to complete the work that day. When my husband called about this, the response was that Dominik was on vacation. Two days later, Chris reached out to try and start correcting the issue. Rather than explain this oversight, Philip chose this to share: "it appears that Chris ensured balls were not dropped in Dominik’s absence." He is choosing not to acknowledge the wasted PTO my husband had to take or the fact that work was still not done after being scheduled.

As I said in my previous review, please consider looking at other, equally beautiful neighborhoods in the area. I would not wish this headache on anyone. When you look into buying a new home in a community like this, you would hope that customer service would be a priority. I am sad to say that our experience with DR Horton is anything but.

Original Review: My husband and I purchased a home in the Clifford Grove community (Garner, NC) just about a month ago. Since the date of our closing, we have been met with poor customer service and lack of follow-through from the team. When we first went to look at the community, we were struck by the beauty of the homes. The beauty of the home is not worth the headache that we are still dealing with. On the day we moved into our house, the cabinet doors were still stained, painting was not complete and there was a stain on the carpet.

When we brought the issue up to LaTrenda and John, they were quick to assure us that it would be taken care of. That assurance came over three weeks ago. Now, we are in a home that still have stained cabinets and unfinished paint. When we tried to reach out to them for help, we were told they do not schedule the trade workers. Dominik is the lead on construction. He scheduled meetings with my husband, but did not show up. Twice, my husband took off work to be available and twice the appropriate people did not show up to do the work. While yes, the homes are beautiful. This process is not worth it. There are other communities in the area with beautiful homes. I would encourage you to look elsewhere.

Original Review: No Quality control, cheap labor, contractors doing their own complaining even!, etc. Promises, lies, excuses, but no actions. Sell you a home mortgage based on a $1000.00 down. They approve lots of sub buyers then before 1st your 1st payment, they sell the mortgage =no ties/obligations with homeowner. Poor workmanship comes from cheap, inexperienced workers.

DRH goal is how fast, how many can we profit on! They all are divided in groups/locations and are independently controlled, Quota is priority=$$$ Suppliers have been told that they get a price from DRH to perform their jobs, not the other way around, if they want the work! In turn, they use sub par supplies. Several issues on my property, too long to list, but I can say that there are over 150 emails and counting....

To top it all off, DRhorton says that if home does not appraise to the value of the home, I must pay 1/2 of the amount if the appraisal does not come and that they will not fix or adjust anything until the appraisal. Not my fault that DRhorton overcharged for their options. I will keep you posted on how DRhorton resolves these issues.

Our laminate tile flooring is coming up due to the slab not being properly floated. The exterior siding is hanging over the slab exposing the interior wall space. The back roof decking is sagging inward and the landscaping was not properly graded causing water pooling (not covered by warranty conveniently). In the master bedroom the dresser drawers come open on their own due to the uneven slab. When we walk on the floor it moves and cracks. When we first purchased our home, the flooring was peeling and coming up. I made a warranty claim and the repairman came in, put a hole in the floor, inserted glue, and left it that way. The warranty manager has refused to fix the problem properly saying that they would fix a few spots, but not re-float the floor the way it needs to be done. He told me that uneven slabs are normal and while this is somewhat true, literal lumps in the flooring causing it to crack and come up are not.

He told me that back in the early part of July. It has been over three months and they clearly have no intention of fixing the problem. At this point we are having to take further action, move completely out, and this is truly a nightmare. My advice, which in hindsight seems commonsensical, would be to have your home professionally (separate from DR Horton) inspected prior to signing anything. Make them fix EVERYTHING prior to signing anything and moving in and if they refuse or make excuses (because they will), walk away. I hope this review helps save someone else a lot of trouble.

The Rep told me that they have had this issue in other homes they built and this would fix the problem. Plus they paid for the other houses that has the same problem as mine. Drive thru Grand Landings in Florida and look at the quality of work on the side of there homes. Look under the cabinets to make sure that you have more than 2 screws holding the cabinets on the wall. I have already had to replace the carpet in all the bedrooms. The paint on the walls wipe off when you wipe them down. For $260.000.00 home you think the quality would be better. BUYER BEWARE.

A tree we planted near the area but not directly in the flooded area died. I had purchased two identical trees on the same day and had the trees planted on the same day. The tree on the side of the house were no flooding occurs is doing fine, the one that's near the proximity of the flooding has died. DR Horton takes no responsibility for many things. I have had to call them back numerous times in the past year. They put more effort into avoiding work than doing what's right. Be very wary of DR Horton.

11. Laundry room doors on each side, are unable to close. And then the little bit they do close they tightly stick closed.

About 3 issues, not mentioned above, were actually addressed & fixed within 2 weeks of us moving in, as the construction manager said they would be. But that's where it stopped. All the rest, he claimed to have put work orders in for & then reminder notices to the vendors (as he called them), but we have yet to hear anything else from them or him. The separating tile issue I emailed him about, his reply was, that I would have to go the Warranty Request form online route. So I did, to get the reply from them that its normal due to the house settling & if the issue still exists in the 1 year walkthrough, then that's when it will be dealt with. REALLY?!

Of course the issue is still going to be there in a year, if it isn't fixed from now! So, a newly constructed house walkthrough tile separated is a due to settling & wont be fixed now, but let's wait & see another year. I'm sorry but when a brand new house is built, it should be done correctly & look brand new. So, I paid for something to look unprofessionally done. Smdh.

This company is all about customer satisfaction up until the closing & they get your money. After that their main concern is getting high ratings & good reviews on a survey that is sent out within 30 days of you living in the house. If I knew then, what I know now & what I would have to go through TRYING to get things fixed, they wouldnt have gotten half of the rating I did give them.

Mind you I love the layout of my house & it's location, but the contractor, sub-contractors & the so called Warranty Requests & the stress, frustration & headaches to get something fixed...I can do without! This is my 3rd newly constructed home & the worst. The other 2 builders were VERY attentive AND KNOWLEDGEABLE! And got things done. Unlike DR Horton. They are in a class all by themselves! Horrible! And NEVER AGAIN!

What. An. Embarrassment. Furthermore, Mr. ** oversight failed to prevent his teams from destroying conservation area land. It would appear that this... gentleman... is not even capable of determining where his lot ends and another begins. If you are forced to work with this man, run for the hills. Take any means necessary to avoid the absolute embarrassment that will ensue as a result if you allow this man to work on, or adjacent to, your property.

I wish I didn't feel so compelled to warn people about this. I just don't want to see another person struggle with the absolute insanity that I have been through trying to keep this man from indiscriminately cutting my home business internet services. Hence why I am disinterested in seeking financial restitution for my struggles. I would vastly prefer to see this man sent back to training.

With that said, Project Manager Chris ** seemed to take these concerns seriously. Since my conversation with Mr. ** I have had no further issues on my property. Do not let the fact that this business is a $40 billion corporation intimidate you. Their men are required by law to follow the exact same ordinances any other construction team would have to follow.

If you have issues with DR Horton in central Florida, the Project Manager I was able to communicate with was quite helpful. I would suggest making every effort to go directly to one of them instead of wasting your time trying to get Mr. ** to find a reasonable solution to your concerns. Credit to Mr. ** ability to immediately enforce some form of organization in a very short amount of time. Were it not for Mr. **, this would be a 1 star review.

Our foreman Scott ** was very nice and kept us informed with pictures etc. as the process progressed until he didn’t. Before we arrived on August 1 and within the first 30 days of purchase he appeared to be responsive with his constant, “I can take care of that but you’ll give me all 10’s on the survey right?” I heard this more times than I can count. Well, the 30 day survey came within 22 days and there were many issues that had not been dealt with along with his saying DR Horton does not warranty cosmetic issues after closing. We gave him all but one 10 for fear he would not complete some issues. In good conscience, we could not give him a 10 on details.

Well once we did the survey he was done with us unless we went higher up to get issues taken care of. They did not complete many of the punch list items and we had to fight for getting issues done. We think a responsible home builder who cannot or does not complete something, they should then own it and do right by the client but this is not DR Horton's philosophy. They build with the cheapest workforce and as fast as they can. Having spoken to neighbors who have built here during the last 2 years, this has been DR Horton’s way of operating. When something is incorrect it should be corrected and not be quoted by Scott, “it’s not under warranty”.

We did fight for a new palm tree, threatening arbitration, since they gave us a dead/dying one. The painters ruined my beautiful wood floors with paint splatter. I had to get on hands and knees scraping and some still can’t get off between the wood grains. Painters also washed their brushes etc. in the kitchen sink and ruined the finish and also got paint on the countertop, which I insisted they have someone come in and look at, and I had to use the product to get it off. We really could go on with issues. (Ceiling has smudge marks; door frame trim has gouges and paint scum from the can…)

If you are considering a DR Horton new home build, please keep in mind that you must identify each and every problem during your walkthrough prior to closing and then delay closing until they properly address all of the issues. Otherwise, you will have a fight on your hands for issues they either didn’t complete or did incorrectly. They just hope you give up the fight and move on. Don’t let them pressure you to close unless all the issues are completed. I cannot recommend this builder in the Myrtle Beach area and the foremen really don’t care about anything except getting 10’s and moving on to the next victim. Also, Scott considered these issues as ranting when mentioned on the survey.

The manager Greg ** advised he's not sure how long that would take but his response only leads me to believe they're gonna drag their feet with getting that done as well. After purchasing homes in the past, this has by far been the most stressful and disheartening experience I've ever encountered. The initial closing date was supposed to coincide with the sell and closing date of my previous home, which took place on August 23, 2019 but unfortunately that did not happen. This has been a huge nightmare and financial burden, having to pay for storage and temporary housing. I wouldn't recommend DHI mortgage to anyone, buyers please beware. This has been a big disappointment and inconvenience for our family. Shame on you DR Horton and DHI for not treating customers as individuals but only seeing them as numbers.

Trimmings are misaligned in some cases by 2 inches. Flooring has hollow spots that when walked on, the floor bows. Window screen framing bent. Window screen torn. Attic access door is warped. Loft flooring has gaps that can be felt when walked on. The HVAC piping is crimped and not insulated. I paid you $386911 for a safe well built home and I do not feel I got what I paid for. My builder says he's trying to get people to do the work but no one is available. Is this because I've already paid them so I'm no longer important?

The irrigation system just leaks water all over the front yard and weeds sprout up everywhere because the irrigation isn't controlled to where it only waters the landscaping plants. This whole situation is abysmal and I'm being threatened, lied to and harassed illegally. Stay away from DR Horton and Kinney management.. Btw Kinney was already sued by homeowners in the state of Arizona once, it's public record.. No wonder I have to lawyer up.

I received my first TEP electric bill after a 29 day billing cycle and it was $167.00. My old house, which was 30 years-old, was about $190.00 during the same time period last year. I also have my thermostat set at 78 degrees and I’m the only one living here. So, where are the big savings they speak of? They also show you the pest control lines in the walls of the home to kill bugs but they do NOT exterminate your new home before you move in. This has been the worst experience I have dealt with in a very long time. After you call to complain, they tell you they can have someone come fix each issue when it’s convenient for them and they tell you they will arrive within a 4 hour window so your day is shot waiting for the incompetent builders to try correcting their mistakes. Do yourself a favor and look elsewhere for a new home. Brian FNP-C.

Original Review: Compare the quality of work to Adams and DSLD first. Talk to people in the neighborhood. Do Not Expect your earnest money back if the home is not up to your standard. These people will justify keeping your money any way possible. Maybe not all DR Horton locations are as bad as the experience we had with Winged Foot location in Daphne Alabama, but after contacting their main office in Arlington Texas, I can tell you they are very rude once declining one of their homes. Very disappointed in what we thought was a reputable builder.

I have over 100 emails with sales reps and construction managers and spent numerous hours out of my time from my work trying to stay on top of things. I would not have closed if for the fact school was about to start and my house had already closed on. Also I spent about 5 hours of my own time the day before moving in to clean up debris such as Coke cans, water bottles, excess sod, mud, concrete pieces of the property and the streets. I have numerous pics that I can provide as well. I still have to have touch up work done inside and the lot next to me has been used as a dumping ground by Tiger Landscape.

I would not recommend DR Horton to anyone. I read all of these reviews and thought maybe it's only a few but I guess not. Today they came out to replace a garage trim piece on side of garage because it was scratched and the new piece looks worse. The day I moved in I had ants in the pantry and my GFI outlets did not work in the garage. My living room ceiling fan wobbles as well. My front rooms (3) total are all more hot than the rest of the house.

I still have issues with original items on my walk-thru and continue dealing with my floors. I'm at a loss as to what to do and think about the quality of customer service that has been provided to our community in general. This is NOT my first new home and I've never experienced the level of issues/problems and lack of concern once purchasing a home. I'm hoping that this gets better and will gladly update this review once it does.

As we continued to live in the home we had various warranty requests underway: The driveway was damaged, patches of grass missing, our cabinets were stained but too light colored, our shutters couldn’t even be installed if a hurricane came through. Needless to say, they were not in a hurry to fix anything. Not the non-painted closet doors, not the important shutters, etc.

They would schedule warranty calls and vendors, my husband would leave work, wait and they would never show up - close out the ticket as solved. Waiting around for vendors that never showed up, didn’t happen just once with this builder - their scheduling is horrendous, and they have no concept or respect for your time, or your career. My husband took off an approximate 15 times in one year for DR Horton from work, so unless unemployment suits you, do not purchase from this builder.

Furthermore once the main drainage pipe broke, and mold was found in our home, we all got sick. My husband, our two children and I. Sincerely their corporate lawyers are so heartless, that she e-mailed is the night we left the children’s hospital, that we could forget about them covering our hospital bills or any displacement costs. Looking for a heart or soul with this builder after you have the $302,000? It’s nowhere to be found.

But the story gets better, so as they legally have to fix the flooding and take off the ceiling, more issues are found out - the shower wasn’t grouted and had build up behind it, so you’d think removing the bottom layer of the tiles, cleaning what’s behind it and then reinstalling them would be common sense while still under warranty, yes? Nope - a simple denied by their useless, biased and harassing “legal counsel”. How about the window leaks, well they caulked it, but never mind all of the rust and mold on the upstairs window, simply enough, now that they caulked all the holes on the stucco, let’s ignore the potential mold growth and where it is coming from, and frankly take it up with your insurance- even though it was still under warranty.

Want a final walkthrough? Well, they’ll choose a random meeting, that you are unaware of “is the final walk through”, even though more than half the home is barricaded off and inaccessible, and tell you if you want another walkthrough, AFTER the home has been fixed as a result of their faulty craftsmanship - nothing will count, and nothing will be addressed. Sounds illegal? Not to their legal counsel who is a master game player - you guessed it - their legal counsel. In other words, if you purchase this home from this builder, have legitimate issues, and result in loss of every kind - you better have some great lawyers of your own, because they will legally spin you, eat you up and spit you out. You, and your family do not even stand a chance at this battle.

Then they will make you a “peace offer”, in which 75% of the offer for your pain and suffering will include already work that was covered under the warranty. They may throw a mediocre $1000 at you, for the fact that you all end up in the hospital, loose the entire kid’s summer, and spend in a hotel room, and potentially adversely affect your career, by having meetings with ten rounds of their leadership that will get nothing done - because you guessed it their paralegal “legal counsel”- is all and be all, is the bottlenecks of all bottlenecks to any progress.

And right when you think, this nightmare couldn’t possibly get worse - the legal counsel will lure you into giving up your medical information to her, based on the promise of certain verbiage on the discharge paperwork. Once you hand it over, she will use it as a weapon, and freely share your PHI information with others in the organization WITHOUT your consent, in order to drive her invalid points home.

So at this point, and after asking DR Horton corporate to have our case handed over to a different legal counsel of theirs on at least 8 occasions - she will continue to hound you down, harass you with e-mails, AFTER compromising your entire family’s health information - because she does not have to legally uphold HIPAA law, according to herself. Not that she will ethically advise you beforehand of that, so that you may make an informed decision, on whether or not to hand over your information to her.

After all of this, if you still try to work with them, and write them a list of resolutions, where you waive half your rights, they will respond and redline everything you have requested with “denied” - other than the issues where the law legitimately forces their hand, and even there some of the issues are being ignored. So PLEASE save your hard earned money. Purchasing this home was the biggest mistake/regret of our lives, and we understand that they’ll come in with another 3-4 fake reviews after this one to up their rating standards on this platform - BUT BEWARE, you are about to make a huge mistake.

I have purchased, owned, built, designed, personally drafted the blueprints for, and constructed many houses since my first purchase in 1973. Since that time I have been a General Contractor Home Builder (both ‘tract homes’ and custom) in Tennessee, a prominent Floor Covering business owner in Arizona, and a Professional Painter in Missouri. So I suppose you could safely say that I have a great deal of tenured experience in the field of home construction. A rushed walk through with promises of "fixes" and repairs. I let my guard down and fell for it. As a single widow now, I do everything for myself and I should have known better.

Beginning with my first few hours in my new house, inspecting by myself at a LEISURELY PACE, I discovered a plethora of things that needed attention. The majority of which simply came down to QUALITY CONTROL. The finish work of nearly everything from ceiling to floors throughout the inside and outside of my house was literally disgusting. Again, I have personal, professional experience here, and an excellent QC track record myself. I stress at this juncture, a BUILDER is only as good as the CONTRACTORS they hire! If the BUILDER does not monitor the quality of the contractors, and continuously allows the quality of the contractor’s work to be sub-standard, then the BUILDER is, for want of a better word, sub-standard.

The quality of so many of the issues in my house is at best, sub-standard. I bought a NEW house. I bought a newly constructed house. I did this with the assurance that it would be built with QUALITY, and that promise of quality is backed by the reputation of the builder, DR Horton. I've been in my "New" house for 2 months. Literally. My days have been filled with conversations with them re: concrete, tile and grout, baseboards, drywall, paint, stucco, landscaping, cabinetry, electrical, broken items, appliance installation, and yes plumbing. Not a moment to ENJOY my new home. Continuous promises of "we'll get that taken care of", and no one shows up, or their orders are not what the problem is, so they refuse to do something outside their "orders".

My issues are not WARRANTY issues, they are original contractor issues. The jobs were not done properly in the first place. Nothing has 'gone bad'. Nothing has quit working. Nothing has worn out. it is not warranty. This is the poor quality of the rushed, hurry up and get it done so we can get it closed, we'll fix it later mentality. Again folks, a Builder is only as good as the Contractors they hire. The negative complaints here are all the same. Get a clue DR Horton. Not only are you hurting your buyers, you are hurting yourself. I thought in the beginning that you were proud of your #1 standing. maybe you're just a little "too big" now? Come back down to earth. Buyer Beware with this one. I do not and cannot in my own good conscience recommend DR Horton to anyone.

I also called his office. He called me back and I said in a low tone of voice "Until when should I suffer 'cause it’s the third time I’m having a leak in the same spot." He shouted at me saying it’s 5 pm and why I’m calling him. I closed the line 'cause I’m not in the mood to argue. He texted me saying “Why you irate me for this”. All I want is to end this suffering I’m having with this contractor and fix the issue permanently. I’m afraid that this leakage will cause more damage more than just fixing the main roof. I bought the house 'cause I believe that DR Horton stands to their name as the number 1 builder in America, but it’s the other way around. Please DR Horton. Fix the issue.

They submitted a warranty claim for their sprinkler system and the second floor bathroom floor on May 2nd of this year. They are still waiting to have these issues resolved. Devin, the warranty guru says that DR Horton doesn't hire enough contractors to service all of the claims. He says, "We'll get to it. We're not going anywhere". He says that someone will be out next week, but no one ever shows up. Their lawn is burning up (it is SC in the summer, after all). My wife and I experienced the same types of delays with our home as well, but to mess with a 90 year old woman like this is totally unacceptable. If you are looking to buy a new home and you do not possess the patience of Job, my advice is DO NOT BUY A DR HORTON HOME.

I had two separate roofers, along with the adjuster tell me that it was the poorest roof install they had seen. Every other shingle was not even nailed down. I wanted to let you know that "We are sorry" isn't good enough. I realize I will never see a dime from your company, because you don't stand behind your work or the work of your subcontractors. I have come to grips with that. What I am going to do, is spend a significant amount of my time telling my story every place I can. As a regular part of my day, everyday, I have a goal of finding 5 places were I can post my experience with D.R. Horton. It is just ridiculous that I would have to replace an entire new roof after 4 years of home ownership. Chris

So... now that I have nearly emptied the garage in 100+ degree heat, I can assume he’s gone for good and I’m left with a horrid looking cement job. As time goes on, the cracks will get bigger and the cement will chip away. Then I’m stuck with it because they hire people that don’t give a hoot. Thanks a lot. As a realtor, I will advise clients NOT to purchase here. And to the young kid who snuck off without a word.... You are very unprofessional.

So, the build we're satisfied with. Customer service is not good. It did get better since my new rep so up 1 star to a 2 star. My sincere recommendation is to NOT CLOSE on your house if there are any problems found! They want you to close quickly, but then you will have to suffer through their customer service. If you can wait, do not close until everything you find is fixed. Good luck.

Updated on 07/09/2019: In response to DR Horton's follow up stating that my email was easily threatening, I figured I would post my email and easily explain it in it's FULL context, here it is: As usual I've submitted claims and received calls saying people would be out, but guess what? Nothing, no one showed, and no on answered my emails, like I'm an ** ! So, another freaking claim goes in! My microwave was installed improperly and I sliced my finger wide open, not that anyone there cares. So here's another one, and another will begin to follow every day until I'm answered, and I don't care how busy you are, I've been hearing that ** for months.

Jackie said a rep from DR Horton would be out July 1st and I waited like an ** all day and no one showed. Every day I will submit claims and bog you down. Your customer service is absolutely horrendous and I've been telling every realtor I cannot to suggest DR Horton cause you have to scream and yell to get any out to fix anything! Another few emails will go in then I'll come up to Tampa and we'll straighten all this ** out, I just want some documentation before we all meet! Now, if you read the entire email, it's clear I'm stating my frustration with no responses from any DR Horton employee as well as appointments going missed and without calls.

So, in reading my email, it's purpose was to show that if no one is going to respond or communicate with me, then yes, of course I'm going to come up to the office in Tampa and get to the bottom of it! Who wouldn't? DR Horton should look into why no one was responding to me, at all, someone up there should be doing their job! I want everyone to know the absolute frustration Horton caused me to have to lash out in an email like that, hence the horrible rating. Horton should be inquiring as to why no one was responding to me, following up with me, treating me like a customer who bought a half million dollar home! No they didn't, but they were quick to interpret my email as such a serious threat that it required legal and possible law enforcement action! Un-Real... There will be other homes in our future, but not by Horton, and I write this to warn others!

Original Review: Purchased our home from DR Horton in June 2018. Numerous warranty issues, but so many were put in and just ignored. No response, no email, nothing. Upon numerous complaints finally was answered and appointments set up. Then not everyone showed up, no calls, no nothing. More emails, and no responses, no emails, nothing. Eventually I emailed saying I was coming up in person to the Tampa office so then I could straighten out all these problems, then I was contacted immediately but not to fix anything but to be told of possible legal action for threatening their office and employees! No kidding. I never ever threatened any kind of violence of any sort but that's what DR Horton finally reached out to say. They scheduled more people to come out but we'll see.

Not enough space here to really tell you all how long this took place and how I was treated, and that was buying a half million dollar home! I am writing this to inform others to be real careful buying from Horton. I would highly suggest to not buy any home from him. They are built fast and cheap, no pride in any of the work, cheapest labor and tons of missed and cheap work done. Trust me, really, do not buy a Horton home. You will regret it. They look nice and present themselves well but please trust me on this, you will buy a lemon. Without hesitation I would buy from any other, ANY other builder before Horton in the future. Buyers beware out there.

After several attempts to get it repaired over the last year we still have no resolve and now the a/c is out completely. We were promised a replacement tree that was dead by the builder that still hasn't been replaced. Our stairs to the second floor are sagging and there are signs the stairs' integrity is failing. We have numerous sheetrock issues that still have not been fixed that were taped off to be repaired before the purchase. We have a bathroom sink not attached to the bathroom countertop. We have rebar poking up on the driveway that has still not been replaced and the list goes on. DR Horton does not honor their contractual Warranty obligations and we are seriously considering filing a lawsuit.

With all the reviews we've read it looks as though we may not be alone. We plan on giving DR Horton one last opportunity to fulfill their contractual obligations before filing suit and should they choose not to honor their piss poor build we will be contacting our attorney. If you are looking to purchase a new home we would highly recommend finding someone other than DR. Horton. We are also going to reach out to David Auld - CEO, Michael Murray - EVP, COO and Bill Wheat - CFO directly.

In December we went to the design center to pick out cabinets, floors, etc. Months went by not hearing from the sales manager. Me and husband would go to the lot that we purchased and noticed that nothing was happening, but other houses DR Horton homes were being built. At times when trying to contact the sales manager she would not return calls immediately. We have had to just walk into her office and surprise her to try and get updates. We were told that our house would be ready in June. We meet with the builder for the RED LINE in April. In talking to him about the blueprints we started talking about the kitchen and the built-ins and the builder advised us that it was not in the contract along with the 3rd bathroom in one of the bedrooms on the second floor that the sales manager had told us we will be getting.

Long story short, it is now July and I’m still not in my house. I still don’t have my built-ins, I don’t get updates on a daily or weekly basis of what is going on like I was told that we would be. And it looks like they started applying the brick and stone and just stopped. I wish I can show you a picture. Still no updates by sales manager or builder. My husband and I had to move our family out of our rental going off a promise that our home was going to be done in June that was untrue as well as my built-ins and bathroom. Something needs to be done.

I'm a wreck worried about the mess the paint guys are going to make and I’m sure they will. My pavers in my driveway, walkway, and lanai are sinking. The screens don't fit and therefore I can't open my windows or bugs get in. Please save yourself the hassle and don't buy from this builder. I'm heartbroken and out of money because of all the money I've had to put into this home. I need to go back to work but have found dealing with them to be a full time job. It's sad and very wrong!

Andrew ** with the Tampa office doesn't answer his phone or return calls (this is the second person assigned to our claim). Just think - 8 months of busted tile in the front foyer/entryway and nothing has been done. Just excuse after excuse. One time we took off work because the tile guy was supposed to come and he was a no show. Said DR Horton didn't pay them to do it. Now they're paid, supposedly, and they're saying the "tile they ordered" came in and is broken. And they just now figured that out? We're not stupid, DR Horton. They've had months and months to get the tile. Come on DR Horton. This is BS. We've missed many days of work with these so-called "scheduled appointments" for repairs only to get no-shows.

I am fortunate enough to know what to look for during the building process and I drive the supervisor crazy. It really comes down to a floor plan, price and location that you will like. My DR Horton Homes met this criteria on all three on two of the builds. I’m fortunate with relocating in different states they were here. All builders have these issues and it’s down to what you want. Just make sure the person in charge of building your house (supervisor) gets out of his truck and goes over the work they are doing than sitting on their phone all day and just cutting P.O.’s. If he seems that lazy then your house will look it. They need to keep on the quality and I felt my guy did his best. After one year now they came back with the contractors and repaired my floors and interior paint. I happy and that is all that matters. Do I see problems in the future. Maybe but if you have any house you will. That’s life. Hope this helps.

Upon that inspection, 6 stucco cracks and 2 holes were found on the left side of my home. It continues to rain and they continue to leak. I asked DR Horton to expedite the repair to avoid further damage. The warranty department scheduled my repair for 6/19/19. It has rained almost every day and my house keeps leaking. On 6/19/19, the contractor called to tell me that DR Horton failed to submit a work order until that morning and they won’t be able to fix the repair until 6/24/19. It continues to rain and my house continues to leak. I was lied to by the builder. The house still leaks. No one at DR Horton will answer an email or return a call. Buyer beware!!!

I had another professional carpenter come out to evaluate the installation of the new door, and right away he noticed problems. I have reached out several times to get this taken care of. I was able to get in touch with someone a little higher on the company ladder thanks to our salesperson. Then lo and behold Coronavirus hits, bringing service teams to a halt, which I understand. I know these are non-union carpenters and one can only ponder if they are properly trained. I am sure there are some that are very competent and take pride in their jobs. Keeping with carpenters, the deck that was installed by the "professional" was a joke.

The ledger board is split, everything is nailed and popping out like crazy. There are cracks all over the place and the handrails show terrible gaps everywhere. The posts that the handrail is nailed to were loose until I decided to secure them. The deck is sturdier and undoubtedly safer. In the first review I mentioned how our garage floor had sank a few inches, the problem has been resolved. Since then, two of my neighbors garage floors have also sunk a few inches. Not sure with the last 2 neighbors.

One of the biggest regrets we have is that we never looked at the back of the town homes before we purchased. The backs of the original 2 builders in the area look like they had an actual architect design them with wood trim around all the windows and doors. The backs of the original builders town homes have character to them, with different depths and projections. The Dr Horton town homes from the back look like someone went to a grade school and asked a child from the lower grades to draw the back of a house then took their idea and ran with it, just plain old rectangular and square shapes.

The back is flat with no detail, no depth and no trim around the windows or doors and just looks cheap. The low income housing in our area has much more appeal and elevation. At least my neighbor is on the same page as I am and will be interested in installing trim around doors and windows, if the association allows us. The moral of the story is we are dissatisfied with Dr Horton's sub-par build quality for the price we paid.

Original Review: When we decided to purchase a new townhouse at the West Lake subdivision we were extremely excited. Our Sales Associate Dana is fantastic. The lot we picked had fantastic views but unfortunately, that is about where the excitement ends. The follow up and response time leave a bit to be desired. The one year warranty is definitely needed to possibly fix the sub par work. We closed and moved in February 2019 which worked out well for us. Being winter, I was able to spot one of our first issues with our new home. My wife had parked her car in the garage after some snow. Once the snow started melting I quickly noticed the water running towards the foundation of our house. I noticed that the foundation side of the garage floor had sank a few inches.

After waiting for some time, they finally removed the sloped concrete and re-poured new concrete. They promised to come back and power wash both our driveway and garage floor as there was a lot of concrete residue on both. However, we had to make several phone calls to make this happen and the driveway was not power washed. I am sure it will look fine when I have it sealed. Two days after closing on our house we had appliances delivered and one of the technicians pointed out that there were screws missing from a door hinge. I took a look and sure enough there were. On top of that I decided to look closely at the door and noticed it did not close properly. There was quite the blast of cold air coming through the gap in the door. I also noticed one of the hinges was not even installed correctly.

After three tries to repair the door it is a little better but still not correct. The floor installers did a terrible job with gluing the floor at the seams. There are all kinds of bumps, hills and valleys. Curious about what they did to clean before hand and what kind of sub-floor they used. In addition, there is residue which we are unable to remove. Just feels so amateur, especially for a $300,000+ home. Within the first few days we went to install a new dining room fixture and found out that the electricians did not install the box in the center of the room/sliding doors. The measurement was off by approximately 5 inches. I had to purchase a swag light so it would not look ridiculous when viewing from the kitchen or hallway. Another electrical issue is that the three switch box by the front door which includes the porch, entry and hall lights is a 1/4" out of level. I am unable to even cheat and get the cover to look somewhat level.

While I am addressing electrical issues, one of our led puck lights already went bad. The frustrating part is when I removed the fixture, the ground wire was not attached to anything. It was stripped on the end and just hanging there. It is not too hard to just cut the wire or cap it with a wire nut. I am an elevator mechanic who takes pride in my work and would never leave any of my jobs until it was up to professional standards. When we spend the amount of money we did on this house, we had the expectation to be acceptable. We didn't expect perfection, just expected that there would have been a bit more sense of pride in the workmanship. The only saving grace is the views we have. We will have to see how the rest of our one year warranty goes with the sub par construction.

Finally, DR Horton really needs to strive for better communication skills. Believe it or not, we are pretty laid back folks. The lack of follow up whether it was phone or email was beyond frustrating. Customer issues need to be addressed, even if it's just to tell us that the problem is being addressed as well as a time frame expectation. Not getting back to customers is a sure way to piss them off and totally unnecessary.

Our carpet looks like it came out of 30 year old trailer “which they are paying to replace it with the same carpet” and RiteRug came out and said “Well this isn’t going to fix your problem because this is the same carpet and it’s going to do the same thing. It’s just going to Mat back down because it’s very very cheap carpet.” WOW. The cheapest carpet on the market in a $200,000 plus house.... Our tub is cracked all the way around it and when you step in it all it does is crack like it’s going to fall through. Our backyard is a disaster and we keep getting the run around on that too. Our whole neighborhood is seeking out legal means of resolving these issues and at first I wasn’t going to join them but now I can definitely see why their suing. If I could I would give this house back to DR Horton or ask the owner if he would put his family in it to live....Sorry company and the worst company to ever build houses.

Now that DR Horton has turned the community over to the residents we have found out that they were paying 51% of the HOA dues each month to sell these homes. Our HOA fees are increasing by $400 per quarter due to the financial state we have been left in. We are now having to pay $1200 per quarter to cover the fees! No one would have qualified with that amount in HOA dues. This seems to be a common trend with DR Horton, I hope no one ever has to go through this. Multiple homes will be foreclosed in this brand new neighborhood thanks to the lies the sales reps told us and the blind fold DR Horton created.

Fast forward a few years. The Real estate market crashed and Horton panicked. They decided to build the community out with SFH (single family homes). By doing this, they reduced the total number of homes in the community from what was projected to be around 400 homes to now 285 homes. 400 families sharing the cost of the HOA fees to 285 families sharing those same fees. Fees began to creep up. Unbeknownst to the homeowners, D.R. HORTON "padded" the budget- meaning they kept the fees artificially low so they could continue to sell houses. They presented us with a budget that didn't totally reflect all the costs of living here.

Fast forward to 2019. The community is fully built out and HORTON turns it over to the homeowners. We are now facing HOA fees of from $835- $1,100 per quarter! The price difference depends on our type of home, with the SFH paying 65% and the multi family homes paying $35% of the total UNCUT budget! This has put a large percentage of homeowners in an impossible situation. Sell? Who's going to buy with fees this exorbitant. Default on the fees? Do that and face foreclosure. Get a second job to be able to cover the cost? Hard to do for some single parent homes. And Horton? They don't care. They've left us with homes that have buckling exterior walls. Too few parking spaces for the quad homes (we were all promised 2 spaces per home- never happened). Contracts with vendors that if we break and go with someone less expensive we have to pay large penalties. And several other broken promises.

Horton cares about one thing and one thing only- their bottom line. They will tell a prospective homebuyer whatever it takes to sell a home. They will promise you the moon but barely give you a flashlight. They are horrible to work with once you sign on that dotted line. This was to be our retirement home. We may have to try to sell at some point. We are trying to figure it all out. I cannot and will not recommend D.R. HORTON homes or HOA communities to anyone. They will lie, cheat and do whatever they have to to take your money.

Now, for 3 days of delay, I have to find a temporary place to shift all my belongings to and then shift them back to the new home due to the mishaps in providing me the documents on-time. I requested the compensation and other than giving me discounted fees, they have not provided me any compensation. For my 3 toddlers, I was moving like the peck of birds when their nest get dismantled in search of booking new hotels to a place to put my belongings. A completely dissatisfied and beyond imagination painful experience by DHI.

They framer continues to tell Jim the only way to repair would to be to knock the wall down and rebuild as it was not built properly and for 2 HOURS they sit on the stairs discussing how to fix the wall. The framer continues to tell Jim it will not be fixed with all of his cheap options but that the wall needs to be rebuilt. They screw in the sheet rock so that the wall is not exposed and then leave without telling me what the plan is to fix the wall. 2 days later they send a man to fix the sheet rock but I was not home. The sheet rock company calls the next day and said they need to schedule a time to come when I told them it would be pointless because they never fixed anything. Apparently they think if they come cut a hole and then have someone repair the sheet rock that I am dumb enough to think it was fixed. Not going to happen! They are not going to scam me!

On to the final walk through joke. :) This process was laughable. First off Kyle their construction joker went through about a quarter of items that should be included in a final walk through. When items were pointed out to him it was met with a quick BS response of "Oh Well That's Normal." Ha like as if this was the first new house I had ever bought. We were promised that everything on the final walk through would be completed prior to move in. Again another joke. :) Nothing on the final walk through was completed and to make matters worse the house had not even been cleaned from construction. Guess what. By the time you figure this out you have already closed on the house AKA you are stuck and DR Horton knows this. And let's not talked about their warranty department - her name is KAT. Again another laughable process, department, & whatever you want to call it.

I call the no response department of DR Horton. You can file your claim online - Joke, you can call whoever did your walk through - Joke, & you can even go up to the sales office EVEN BIGGER JOKE. To sum everything up DR Horton has by far the worst product ever created, I would rather buy a box from a bum on the street than to buy another house from them. I will sum up what you will experience, water leaks, framing issues, flooring issues, gas leak issues, foundation Issues & overall poor quality issues and please don't forget you will go through all of this with a zero response attitude from DR Horton. Do yourself a favor Do Not Buy From DR Horton.

Original Review: In the beginning, we were excited about our new home. The sales representative was patient and thorough and made us feel comfortable with the whole process. We have been in our home for almost a year now. We've had 3 water leaks (1 major). It is June and we reported 2 of these in February. Jim in their warranty department has yet to even schedule the repairs. He tells me "it's a process." I've tried talking to his supervisor Keith. Not only will they not give me his contact information, but he will not contact me either.

I'm about to contact the regional office and hire an attorney. My warning to others that want to use DR Horton around Greenville, SC - just don't. Pick ANY OTHER builder. This one will not care. Btw. One of the leaks is the master shower. Even though it leaks, I was advised to keep using it that "it was not a big deal" from Jim. Again, it's still not fixed and I refuse to use it. The warranty contract stated if the owner makes it worse, the owner is liable. Don't fall for what Jim tells you. Beware!

No retaining wall so the folks behind me will have all their crap sliding into my yard. Messy construction workers. There's soda and Gatorade bottles as well as other garbage all over the neighborhood. There are large dumpsters and they can't be bothered to use them. Siding and fascia is all skewed and rolling. We were told that's how it is but nobody else's house is. Missing railing support. List goes on and on. The quality and working control is severely lacking. Our sales person was very nice however overall we aren't going to be recommending DR Horton ever. In fact I wish we weren't stuck in this home. If we could get all the money we put down back and sale we would. Lackluster new home. Go with a different builder. It's not worth your money.

When escalated your leadership couldnt just do the right thing for sake of customer service. So we now sit paying by the day for trucks and with no house over the weekend until some time Monday when they decide it's not "too much risk" to give me the keys to my new home. :/ Oh and it's really fun rescheduling utility installs and movers from a car on your phone because your builder won't let you have keys to the home you purchased.

Also my backyard door has missing wood on the side where the locks are and last rain the rain leaked through these holes into my kitchen. What did they told me this time?! This is normal... A leaking door is normal?? I maybe have an accent but I clearly understand that a door shouldn't leak. And how got it fixed? They CAULKED my door. This is basically the same getting your car fixed with tape. If this is what DR Horton stands for, caulk everything you can and call this to be fixed, then you should tell people this before they decide to buy a new house with you guys.

Original Review: Sales representative Aaron ** did nothing but lie and then blame me for not getting financed, he refused to communicate with my realtor and continued to go around my realtor and manipulate the facts. He's a liar and terrible representative for this company.

We can replace it ourselves, but it's actually the principal of them NOT KEEPING THEIR WORD. This company has NO INTEGRITY. These people "yes" you to death, but then do nothing. Now our sprinklers aren't working & they are under warranty. Someone came out to look at them, but never said what was wrong or when they'll be fixed. Our calls are being sent straight to voicemail and we are getting no answers as to when the job will be done. I AM VERY DISAPPOINTED. We have friends & family who are interested in moving to the area & we will discourage them from buying a DR Horton home.

When it came to finishing the model home, I was brought in for inspections and looked at the home several times. I wasn't able to choose my own colors and cabinetry because the far was too far along by that point, but I didn't mind. I used the DR Horton Financial company as a lender for the loan, and the representative Tiffany was very helpful. She answered every one of my calls, and always had an answer. If she didn't she got back to me promptly. The closing was not delayed, I was kept in the loop, and it was executed as planned.

On to the final walk-through inspection. This is the area where DR Horton has room for improvement. About 2 days prior to closing, the builder scheduled the initial and final walk-through. I was skeptical that things would be fixed in that time, but it was. It is important to note that all findings were cosmetic, and nothing major. I'm not a handyman, so I wouldn't be able to tell if something major was wrong anyway.

On the day of closing, everything went smooth and we purchased the home. There are still some things that need to be fixed (there is a dent in the garage door), but nothing major. The only thing that I noticed is that on my kitchen island, under the granite countertop, the builder did not install a piece of molding. Purely cosmetic, but still. The overall process went smooth.

**IMPORTANT**. If you take one thing from this review, take this. I hired my own inspector (cost about $300) to inspect the entire home for anything that is wrong. Even though it is a new home, you never know what might be wrong so hire a professional to look at the home for you. Don't let anyone tell you not to have an inspection simply because the home is new -- my inspector DID find some discrepancies.

Also, FINAL IMPORTANT NOTE. Hire a real estate agent. They are your advocate and when things aren't going your way, it is good to have someone fighting on your side. DR Horton paid my real estate agent's fees, I think this is something they regularly do. The inspection that I paid for and my real estate agent were my two biggest reliefs when it came to this process. I used the VA loan because I am a veteran. I say this because I'm not sure if this affected any portion of my home-buying process differently than someone else.

My advice to the seller is to configure the model to reflect the exact size of the 4th bedroom. It’s a disservice to potential buyers because they’re building this plan under false pretenses! Another issue is they’ve installed the carpet in the bedrooms but yet there’s still painting that has to be done and the house is not secure. So workers and anyone else can just walk all over the carpet! These issues have resulted in contemplating canceling the contract. To make matters worse I’ve received the worse customer service from their mortgage company, even the manager. They do not follow up with you in a timely manner.

However, after purchased this townhouse, I found that DR Horton customer care team did very poor or no job on customer satisfaction. I felt, for them it's more about business and get most out of client than addressing customer's concerns. Things did not go well. Construction or Engineering defect - First floor heater does not work properly from day one. This issue is not specific to my unit but many other units in this community. It has been more than 6 months and issue is not been taken care. No follow up or any report on progress is provided. Asked for issue report and progress many times but no response.

On my specific unit, I got water leak in brand new town home due to defective piece is used. Damaged following, and so far, no detail report of damage explanation and fix is provided. Almost all time I had to follow up on progresses. Damages Third Floor: walking closet of master bed - carpet, floor, stud walls. Walking passage of bathroom and room near bathroom - Carpet and floor. Second floor: -Damage kitchen / dining floor. Wall open living space area - Kitchen and open living ceiling. First Floor: Wall / ceiling / floor - first floor closet / office area. - Garage side walls / ceiling.

All damages on brand new highly paid town house. Even If any old house is purchased I would not see this much of damage after move in. Because of the damage, I had to take some days off from work till contractor gets on track to work on issue. It took 21 days to fix the damages. However I see no sign of appreciation from DR Horton management team.

I believe DR Horton management team need value their clients. Understand the hassle their client has to go through if any these issues come up due to defective material used or construction defect. At the end business foundation is based on customer's satisfaction. I have provided my feedback to six month builder's survey form. However after this experience, I am not sure how much my survey would matter for DR Horton Management team. No follow up on providing my bad reviews shows how much the client's review matter to DR Horton Customer Care Team.

On February 25th Amy **, the real estate agent from DR Horton, told us we only had a 2 day window to go down to design center in Atlanta to go pick out all the options for our new home. They rushed us to meet Joyce at the design center and we carefully picked out all the colors, tile flooring etc., for our new home. They also informed us that since we were adding hardwood floors to the bedrooms we would need to write a check made out to DR Horton for approximately $6,000 and that at the time of the closing we would be reimbursed for this amount or if the contract fell through would get ALL our money back, the $3500 deposit plus $6000 in options. We happily wrote the check for $6000 after they verbally explained this to us.

On May 22, 2019 we found out that our contract to buy the new home would expired on May 24th and that since we did not have any acceptable offers for our existing home DR Horton would not extend the contract to give us more time to sell our home and that we would ONLY be reimbursed $3,500 and lose the entire $6000, which is not transferable to another lot. This is what Amy ** wrote in her email to us:

"I wanted to check in to see how things are going with your current home. I hope you have had some movement as we are in the final days to keep your contract intact here at Carruth Lake Estates. The contingency expires this Friday, May 24, 2019.and I was told that we would not be able to extend it again unless it is under contract. As I mentioned before, your earnest money is the only thing protected with the contingency. Should it expire, any option money that you paid out at the Design Center is non-refundable/non-transferrable. I believe that is around $6,000.00.

Currently, the only option would be to transfer you to lot 48 if you do not have any success in selling your home. Lot 48 is already past stage to make any major changes i.e. cabinets, countertops, floors. Keep me posted. My fingers are crossed because lot 2 is beautiful and would hate for you to miss out on all the pluses on being in a brand new home i.e. warranty, brand new, smart home, efficiency, etc. We have had some serious buyers so this home has become a hot commodity since it has been completed. Let me know if you should need anything."

This is the email we received from them! We told Amy that the Design Center had told us that the money was refundable and transferable and that we had reviewed the contract carefully and couldn’t find where it said the money was not refundable. DR Horton ignored us even though we pleaded to get our money back. I feel they took advantage of me and my family and since I am almost 80 years old and retired and hard of hearing they took advantage of me. I am devastated that I lost this money and my new future home! Never again we will contemplate working with this builder!

After getting somewhat situated in our house we touched the oven and felt a shock. I dismissed it initially. Then my niece touched our dishwasher and I picked her up and felt electricity pulsating through her. Come to find out they forgot to cut an outlet and there was too much electricity flow and not enough outputs. Then 2 months in our floors start coming up. They came out a total of 6 times. Each occasion required two separate visits which were highly unnecessary. One day to take 3 pictures for documentation and another to give a 3 second fix to the situation.

Finally they ended up having to replace the whole floor which required us to take even more days off. Our door frame was not leveled and had to have that replaced completely. That took 2 days. When we had to have it repainted the same crappy painters came back after we made our complaint known. They gave us a crappy drywall job and we asked if they were going to smooth it out. They said that the painters who would be painting over it will be the ones to paint. The next day they came and literally just painted over the drywall that has not been smoothed out and when we asked why they didn't do so they said it wasn't their job and that it was the dry wall people's job. They are the same company. Needless to say DR HORTON is just in it for a quick buck and they couldn't care less about the long term for their customers. If you build something right the first time you'd actually save money from having to send people back to fix a crappy job.

7- Front entry and the Back porch collect rainwater to the doors, the slopes are in the wrong direction.

If I am going to talk about the Quality of the Construction have to write ten pages, but I like to mention few things like interior paints which was painted over blemishes, HVAC moisture buried pipe was installed at front removable filter. Porch window is another problems which the Bugs penetrate through the sills especially during seasonal infestation. DR Horton Warranty department does not have any reinforcement on the contractors and many times they schedule the contractors to comply with their commitment and the care of the issues, never showed. I hope I have been a little help for you not to experience and the hell we experienced by buy this Damn House.

Minor repairs will take you dozens of calls, tons of e-mails and followup. DR Horton (Express homes) will make it as hard as possible to get repairs done. Your home repairs will become a war of attrition, many of which will never be completed. Customer service representatives are sloppy, constantly late and reschedule dozens of times. Often work will be only partially completed, requiring more calls, more time and in the end you'll end up doing the work yourself. If you choose to go with DR Horton, do your homework. Drag them through it and make sure you get EVERYTHING fixed BEFORE you move in. Do not sign and get your keys without fixing it all. Read every word of your contract three times and understand that the contract and sales team will not give the same answers.

Last time we filed a warranty claim and then emailed the office every couple days for over a week before someone contacted us. They came out with a landscaper and identified some concerns, installed drains and replaced some grass areas (that were becoming moldy due to the amount of standing water). The grass they installed actually created dams preventing water from actually reaching the drains. So we emailed again and got no response. Also filed warranty claim and have yet to hear back. We have lots of standing water (days after rain). I personally have emailed and gotten no emails. Just would like to resolve the issue, which would be much cheaper for them to do right the first time that to continue coming out and making things worst.

DR Horton loves to send out surveys; in my mind these are a complete WASTE OF TIME. Even after low marks and comments, no one has ever called to speak to us - even after requesting to be called as part of survey. I’ve asked neighbors their experience and some claim no responses and lack of response to problems. Some waiting, like we have, for almost a year to get resolution. I would love a call or email to discuss. Someone who will take our concerns seriously to resolve the issues once and for all. We are not picky people but spent a significant amount of money and expect our warranty issues to be addressed.

Original Review: Gate broken. Front and back door air leaks, Our shower, everything in our house are not level the doors, the gate, appliances. Second rated carpet with 2000 square feet cost DR Horton 8300.00. It needs to be fixed.

I wish someone would have told me about DR Horton before I Seabees, Marines, and others bought my home. The worst first experience ever. DR Horton is pathetic builder who overcharge for these crappy homes. The food waste dispenser no longer work. I will make it my business to make military members aware of DR Horton even if it means to bring them to my home to show them these cheap products and labor DR Horton use to build homes. I've cried so until there's no more rain in these eyes. I hate you DR Horton.

They sent out another warranty rep to meet me, I showed him the issue and he agrees there is a drainage issue that needs to be corrected. For the next FOUR MONTHS nobody came out to my house to fix the issue. I was put off each time I called with "the landscaper is backed up" or "it's raining again". When they finally did come out again in April 2019 the rep once again told me it was my dog running along the fence line. When I reminded him that I wasn't asking for that to be fixed, it's the entirety of the yard he said the flooding is not within 10 feet of the house so DR Horton is not responsible.

My yard is so bad that the parts that are living cannot be mowed because the now useless sprinklers are completely exposed. The lines from where the sod was laid can be seen. The yard is so uneven you can feel it under your feet when you walk. The entire yard is a wreck. I bought sand and top soil to try to fix it myself, but there are not random here and there low spots. There is nothing remotely smooth about the yard.

DR Horton sold me a house with a yard that cannot be maintained and now refuses to correct the problem. It's so bad I cannot fix it myself so it is going to cost me a fortune to pay someone to level my yard and lay new sod. All I want is for DR Horton to stand behind their product by repairing the yard they did not have properly graded in the first place.

Well to this day the grading issue has only got worse. I have standing water in my backyard every time it rains. Home was suppose to have digital thermostats, was told someone would call never happened. The home was suppose to have 2 areas where the air filters go, 1 upstairs and 1 downstairs. There is only 1. They left the casing and filter in the garage for the other and I assuming just put drywall over where it should have been. When I walk in the bathroom upstairs master the water in the toilet moves, what is that about? I have no confidence this home is built to last. It's built to get your money and then you beg to get them to fix what was in the contract only to end up paying yourself. SO THIS LIKE ALL THE REVIEWS IS A WARNING TO ALL LOOKING AT THE PRETTY SHELL THEY SHOW, DON'T BE DISAPPOINTED!!! FIND a more honorable builder.

So many of my neighbors and I talk about the issues we are having and having to deal with warranty issues. If you do use them, go every day and take lots of pics and have a good inspector. I am ready to sale and find a better home. Nothing worse than a company who intentionally takes advantage of people who's gonna be making payments on something for 15-30 yrs. I understand some problems, then at least do what you say and make good on the mistakes.

Half of the things we tagged in the final walk through were not completed. There was adhesive stuck to all of our floors making them look filthy and when I called for them to come back to fix it he said "We've never had a homeowner unhappy with our cleaning". He tried to make it seem like it was my fault instead of admitting they did a horrible job. I don't expect to have to deep clean my brand new home before I can move in. The carpets had clay stains on them so they had to call a carpet cleaning company to come steam clean them.

We were told they would be there that day and when they finally called to schedule they could not come until Monday. So we were not able to move any furniture into the bedrooms all weekend because we had to wait until the carpets were cleaned. At 7pm that night, my husband flushed a toilet for the first time and it overflowed everywhere so an emergency plumber had to come and fix it. Then, I tried to bathe my child and found that we had no hot water. Luckily, the plumber was still there and was able to fix it. There is still adhesive stuck to our floors and a sprinkler head is busted in the front yard. We were so excited about the purchase of our new home and our experience was terrible. DR Horton does not care about their customers and provides horrible customer service. I would have given 0 stars if it was an option. If you are thinking of purchasing a DR Horton home, DON'T and thank me later.

Even after 19 months there are some significant issues that DR Horton missed or hasn't rectified with my property. For example, even though I received an initial walk through 1-2 weeks before closing, I did not receive a final walk through that day which could have save me a lot of time and headache because they would have to address the issues we found before we close on the property. But because I didn't get a final walk through, I had to wait 30 days, 90 days, and 11 months to have broken things in the house fixed or looked at. Most of these things could have been fixed before the house was handed to me.

Another big issue that I have about DR Horton is that I was not informed that there is a semi-finished irrigation system installed on my yard. No instructions, diagram, or manual was left to me about this feature. I found out about this just this month that there is one installed in my property and it is because my next door neighbor just happened to mentioned it to me. I didn't know about this for over 18 months! As soon as I know, I asked DR Horton for a diagram or schematics of the irrigation system to look for the sprinkler ends/heads so I can see what needs to be done to have this working but I was told that they did not make or keep any diagrams or plans of the irrigation system and they do not have any records of it. This basically makes the irrigation system they installed worthless since I don't even know where the pipes end or how far along they finished the irrigation system.

According to some estimate that I have gotten from landscapers, the cost of looking for the pipe ends is as much as just having a whole new irrigation installed because of the labor cost to locate and dig the pipes. I even contacted their landscaping contractor to ask if they have any records when they installed the system but was told that they do not have them. I am really disappointed in how DR Horton address their warranty issues and why I did not get all the necessary and needed information about my property. It is hard for me to believe that they stand for their work even for their premium brand such as Emerald Homes if they can't even address mundane issues such as repairing warranty issues on time and giving important information to a home owner. Be wary of buying from DR Horton.

This was a serious life decision. We’re talking over 240k — a huge financial decision. One that was talked about through tears in front of the lot that we were going to build because of pure excitement. Still “waiting” to hear back from “corporate!” I’m still heartbroken but maybe these reviews are right. On a side note, the office staff is nice, the contractor hired by the company was extremely nice and helpful, just disappointed with the company.

16. Constantly picking up garbage from lawn, because contractors eat lunch, water bottles, etc. and can’t throw garbage in dumpster, just leave it on the ground.

“I DO NOT EXPECT” the Horton Representative to be here to police the individual persons. This should be a responsibility of the contractors who received the contract to do their part of the contract. If responsible persons were hired to do assigned jobs most of these issues would have not happened in the first place. I have no issues with minorities, but I do with illegals.

Original Review: We have had some issues inside our home, which have been addressed and seem to be worked on. Our problem lies on the outside tomorrow concerning our yard. Our yard is uneven and not level. It's laziness slant to help with water drainage, which is understandable but mowing the yard is very difficult. They are ruts and a lot of uneven this throughout the yard. We had a tree moved because it was in front of a pad mount transformer. It seems after the work the yard only became worse.

We have had a landscaper out to mow the yard and it had difficulty mowing it because of the uneven yard. There are ruts, holes, and areas water is collecting. When having the issue addressed the workers come out and do a minimal job at best. Only making the problem worse. We have only been in the house two months and he would take hundreds of dollars to have the sod removed and the ground level at our expense. We have put in our third warranty claim on the same issue and I’m hoping this time it may be resolved. If not not sure where I go from here.

When they finally do fix issue it’s always crappy work with issues to come. Been waiting on a reimbursement check for 4 months and every time I contact them it’s a different excuse on why it hadn’t been sent. Run and never purchase a home from this builder. Once they get your money you will never get anything fixed right as they sold you the home. Their homes are poorly built! Worst decision purchasing a DR Horton Home.

I called customer service and spoke with Courtney ** who is incredibly rude and contradictory. I explained my issue to her and advised her that we no longer had running water in the house and would not have water in the house until the issue is resolved. Courtney told me that she would not be able to have anyone respond to our home to fix the water main until January 28, 2019. I told her that was unacceptable and that I needed someone to respond sooner. Courtney advised me that I had three options:

3) I can hire a licensed, bonded, and insured company to permanently fix the water main and then submit a reimbursement claim once completed.

After doing some research and seeing that it’ll cost between $5000-$8000 to have the water main fixed, I decided to have a “bandaid” put on it until DR Horton could get someone out January 28. On Thursday January 24, 2019, Courtney upon very short notice sent a plumbing company to my house to inspect the water main. Upon their arrival, they advised that they would not be able to work on the water main because it appears as though someone else has been "working on it." I explained to them that Courtney had told me that I essentially had three different option for getting my water main fixed. The plumbers stated that it is in their policy that if something already appears to have been worked on, they are not allowed to do any work.

The next day I called and spoke with Courtney regarding the issue. Courtney to me that I had voided my warranty and DR Horton would not be able to reimburse me regarding the issue. I even brought up the fact that she specifically told me to “put a bandaid on it” because they wouldn’t be able to look at it until Monday January 28. Courtney again told me that it was no longer their problem and that “I” must have been the one to break it.

I asked Courtney if they would even be willing to split the cost because I felt as though she had intentionally told me to do something knowing full well by my actions I would “void” the warranty and was quickly told no. So...I ended up paying $5,000 to have my water main fixed. On top of that, I just paid an additional $3,100 to have all of my landscaping fixed due to the damages caused by the broken water main and the work to have the water main fixed.

Now just a few months later there is a leak in the water supply pipe which runs under the driveway from the city water supply to the front of the house. DR Horton is refusing to fix as 'Out of Warranty'. The estimate for repair is $5,500. What is the advantage of buying a brand new home from DR Horton if such major repairs come up in the first 2-3 years? The builder's work quality is definitely not something I'd recommend.

I do appreciate the main office getting involved to help us reach a fair resolution, and do hope that they re-visit this policy in the future for future home buyers.

I do want to say that working with Ben from finance was a very positive experience and do want to point out that positive in this whole thing. Ben was available on the weekends and got on the phone with me multiple times to explain things to me and make me feel comfortable with the terms of the loan. Ben was great so I do want to point that out. If he was someone I could use when we finally do purchase a house, I definitely would.

Original Review: April 16, 2019

We entered a contract to purchase a home in "Entrada" with Kevin ** from DR Horton/Express Homes. At no time during our discussions or in the contract were we informed that we would not be able to have our inspector inspect the roof or attic of the home. In the contract it actually states you can have an inspection as long as you follow a few guidelines such as scheduling 7 days in advance, inspector needs to be insured, etc. The contract also states that the "Purchaser" is responsible for any damage or claims that occur due to the inspection.

Well, we jumped through all of the hoops and got our inspection scheduled for Monday 4/15/19. However, they were insisting that our inspector call them to work out the details, which we thought was odd. We finally caved and had the inspector call them (he didn't want to either), and they told him that he would not be allowed to inspect the roof or the attic due to "Insurance Liability" reasons. He immediately saw this as a red flag and called us to let us know. We then had our Realtor get in touch with Kevin to let him know that if we could not inspect the entire home including the roof/attic, we would consider that a breach of the contract and would back out of the deal. Kevin insisted that there was nothing that could be done, so we sent in our cancellation of the contract over the weekend.

Then my Realtor gets a call from someone named "Gary **" stating that if we back out we lose our $1000 in earnest money. So basically he is stating that we have to blindly make a $240k investment on a property that they won't allow us to fully inspect, or we lose $1000. Even though there is nothing in the contract stating we could not have the roof/attic inspected, and the "Insurance Liability" claim isn't valid because the contract actually removes any liability to them in the first place and puts it on us!

So tell me that's not shady. Then I go and start researching more (even on this website) and you see all the horror stories about leaky roofs and improperly installed roofs and they take 6 months to fix it with a warranty. I spoke with a co-worker who purchased the "Aria" plan a few years ago (not in Entrada, but in Cape Coral). He told me that he had sagging spots in his roof, and the warranty department kept denying his claims stating it was normal for the gaps in the plywood to get bigger due to the heat. Then a spot in his roof started caving in! They finally came out and fixed it but it took the roof to start caving in for them to even acknowledge it was in issue!

Anyways, we are pursuing legal action with our lawyer and meeting with him tomorrow morning to try to recoup our $1000. I just wanted to share this horror story with the rest of you who might be considering a purchase at Entrada in Cape Coral, Florida. ANYONE who doesn't let you inspect the goods you are buying is not someone you want to do business with. The seller should be proud to let you inspect their goods, especially when the cost is hundreds of thousands of dollars. How can you trust someone who won't let you inspect the purchase before you invest? Run away.

Then our biggest issue, the backyard not draining has seemed to not be a priority to them. We have had water sitting in our backyard since October, unable to drain. This has been addressed multiple times, I've emailed, called and had requested help on a lot of occasions and have not gotten the requested help. Finally I thought we were getting help today and the landscaper no showed on us. We have taken off work numerous time and sent over 5 emails and 5 phone calls. I would NEVER recommend D.R. Horton again.

This builder hires unskilled people whose only goal is to complete the building process as fast as possible. One advice is to stay away from this builder but if you do decide to go with DR Horton, it's better to hire an independent inspector paid by you who will monitor every phase of construction. You cannot trust this builder to do the right thing. In case you're wondering, this was outside my 1 year warranty but I still called them to have a look at it. They never called back but I called again, told them my issue and was ignored.

In less than 2 years we started seeing nail pops and wall cracks. Very shoddy workmanship. It's obvious these "new homes" were slapped together as cheaply as possible to maximize profits. After the housing bubble burst, DR Horton pulled out and sold the vacant lots to a private investor without informing the community, leaving our neighborhood completely unfinished with vacant lots and unfinished roads. DR Horton subsequently set up in a more affluent county in Maryland where they sold the exact same models for 150k to 250k more.

After 12 years, our neighborhood is still unfinished because DH Horton deserted this community and sold the lots to someone who has no interest in finishing what DR Horton started. Those who couldn't sell are now renting out their homes. I will never buy another DR Horton home, and will tell everyone what horrible homes they are and about DR Horton's sneaky business practices.

We were promised out sod was to be replaced shortly after move in because it was dead. I have emails and text backing that up. I was told to wait until spring and they would replace, now they are refusing. I have submitted pictures showing them the drastic difference from my backyard to my front yard and even the neighbor's yard and they are refusing to do the work that was promised to us.

The lot was HORRIBLE. I have now pulled out THREE volleyball-sized rocks from my ~2000 sq. ft. yard and I know of at least one more. I couldn't even use an auger to drill post holes for my fence because there was so much rock in the fill that DR Horton brought in (rather than excavating for the foundation and removing the excavated material, DR Horton just piled it around the foundation and brought in extra fill).

The framing/sheetrock/trim work is equally as horrible. I have walls that are noticeably bulged (one was blamed on the way the furnace drain was installed to the studs, and I was told it could not be resolved) or sucked in (one of these was a round-robin blame game between the framers, finishers, and sheetrock as to who ** up the install and was never resolved adequately). Their subcontractors have no respect for the end customer. I am still finding old cigarette butts and nails and screws and other left behind construction materials anything I need to do something in my yard.

I don't have any kids or dogs but the carpet that was installed has lost so much that I may have to replace it before it even makes 5 years. The laminate flooring has shifted so much that there are several 1/8 - 1/4" gaps between the butted edges of planks. The subfloor was installed so terribly that I have more squeaks than a rusty bicycle. The 2-car garage (which really isn't large enough to park two cars in AND be able to enter/exit the vehicles) has a grand total of TWO outlets (total of 4 plugs), both of which are at the back, so I am working on more outlets eventually. There is also 1 light for the entire garage, which is partially blocked by a header going across the garage and the garage door opener right below it, so I have to install an additional light so I can see in other areas of the garage when the door is shut.

Exterior doors have gaps and the only "fix" they would offer was a piece of wedge-shaped weather stripping that I was supposed to install. I can also feel a vast majority of the carpet tack strips when I walk around without shoes on, some have even punctured my skin. The master bathroom had no towel ring for a hand towel, and the second towel bar was across the room from the shower hanging over the top of the toilet. Yet, they installed a towel ring in both the guest bathroom and the powder room. I pulled out the oven to do some spring cleaning and found 2 baseball-sized holes near the base of the cabinets on one side, almost like when they were getting the cabinets into position someone toe-punched it a couple times. The grout/caulk that they used around the countertops in the kitchen and master bath has cracks in it even after they applied more during the one-year "touch-up" visit.

I had problems with adequate drainage on my lot and they brought in landscapers to fix the issue. They dragged their blade across the lot a couple times and left. The issue was not resolved. They blamed it on an unnatural amount of rain. The sod they used to landscape the front of the property is of such poor quality that I am considering removing it and reseeding it this summer because of how many holes there are in it.

If you need help with anything warranty related, you have to be on them every day until they respond. I made several contacts that went unanswered until I began to badger them constantly. I would email and call and leave messages and would not receive a response for weeks, even months. I don't usually write reviews if there is no reward, and even then it is not very detailed. But DR Horton is so horrible that I'm making an exception.

The laminate floor was peeling in edges and they sent someone who had no knowledge of that. The cold water under sink and dishwasher kept shutting down and had to push it a few times to stay in its place. The cabinets are peeling and chipped in a few places. I had to change the dishwasher within a week I moved in due to the loud noise it had washing dishes. The issues are endless and not sure what will happen to this house by next year or so. I love my home but very disappointed and unhappy with the cheap quality material DR Horton is using to make their homes.

We went back and forth with DR Horton and they had someone come paint the driveway and assured us it would last. A month later it was cracking all along the edges so they came and retouched up the paint making it a different color along the edges. Now a year later the paint is almost completely worn off and we are back to having a red/orange driveway. It is beyond frustrating having a brand new home that we paid a lot of money for and the quality is Terrible. I filed many warranty claims for the driveway issue and was blown off and told nothing could be done about it. My opinion is they got their Money for the house. They don’t care what condition it’s in after they are paid. I wouldn’t recommend a DR Horton home to anyone!