D.R. Horton Homes Reviews

I also recently noticed that the hinges on my back door (which opens outward) are rusting. There are several reasons for this, that they: cut corners and used interior door hinges; purchased an inferior product (in bulk), or that interior hinges might have been installed in error. Also, ridiculous things like the outdoor air conditioning condensation line is buried in a plastic plant container in the ground next to the a/c unit. Not only is this unsightly, but the condensation would pool-up in my yard and create a muddy mess in my grass. When I first moved in, I asked superintendent Kevin ** personally to fix this multiple times, but after a few months of waiting, I purchased a longer piece of PVC pipe and a connector to extend the condensation run-off pipe up to my fence line and repaired it myself.

Approximately a month later, I saw Kevin and another employee looking over my fence to see if it was repaired. Again, not a huge issue as much as it was bothersome to be ignored. Please note: that after move-in, you have one year to bring repair issues to the attention of D.R. Horton for them to assess and repair. I highly recommend getting a professional inspector to come in and create a report which you must then submit to D.R. Horton. ALMOST ALL OF THE THINGS ON MY INSPECTORS LIST WERE REPAIRED to my satisfaction by D.R. Horton!!

For example: the dishwasher was installed improperly as one of the screws holding it in place into the counter was protruding and cutting a large gash on the dishwasher's digital control panel. Note that the dishwasher had been installed by an independent contractor, not a D.R. Horton team member. The dishwasher was replaced with a brand new dishwasher and re-installed by that contractor (with oversight by D.R. Horton).

I had the good fortune to work with Marissa **, of D.R. Horton, who saw to it that many of my repair issues were resolved. For example, as I was one of the first homeowners on my street, construction vehicles had been using my driveway as a turnaround which caused stress fractures in two concrete sections of my driveway. Normally, repairs to driveways are not addressed by D.R. Horton, but the damage was definitely due to neglect on the part of the contractors delivering supplies. I literally saw the trucks using my driveway.

Marissa orchestrated the removal and replacement of those concrete sections of driveway, just as she said she would! She also told me to reach out to her should there be any damage to the lawn (there wasn't!). The cement crew were thorough, tidy and their work turned out beautifully! Based on the recognition and follow-through provided to me by D.R. Horton team members like Jackson Berge and Marissa Ross, as well as being "true to their word" and remedying all major issues brought to their attention, I would definitely recommend D.R. Horton homes.

Home builders are rushed. Home builders are profitable by quickly turning lots and materials into sold homes. That’s not negligence, that’s business. DR Horton is no better or worse than other production home builders. If you buy from them, be prepared to take on your responsibility for making sure your home is made to your standards. Get to know your warranty person in the superintendent at the construction site early. Verify all the claims made by the sales person with your future neighbors. Home ownership is not something you write a check for and then have no obligations, buying the home is just the beginning. No matter who your builder is, making sure it’s done right and maintaining it is your responsibility.

What impressed me most was that he genuinely cared about helping us. He was professional, compassionate, and treated us with respect throughout the entire process. Experiences like this are exactly why D.R. Horton has earned the trust of so many homeowners. Standing behind your customers—even when you're not strictly required to—speaks volumes about the company's commitment to customer service. I truly appreciate everything Moe did for our family and am very grateful for his professionalism, compassion, and dedication to customer service. Thank you again for making a difficult situation much easier to get through.

I want to warn every future buyer before you sign anything: this was one of the worst purchases I have ever made, and DR Horton's response once problems started has been just as bad as the construction itself. The problems didn't wait long to show up. Within a few months of closing, we were already dealing with issues that have no business appearing in a "new" home. By the one-year mark, we were facing extensive repairs — the HVAC system broke down entirely, and we discovered problems with the external plumbing lines. This is not normal wear and tear on a house that was barely a year old. This is the direct result of how the home was built.

When I brought these issues to DR Horton, the response was exactly what you'd expect from a builder that knows it cut corners: they washed their hands of it. Because DR Horton only backs their work with a bare-minimum one-year warranty, they used the calendar as an excuse to deny coverage on repairs that were clearly caused by their own poor construction. Instead of standing behind the homes they sell, they hide behind a technicality and leave homeowners to pay for their mistakes out of pocket.

Here's the part that should really concern anyone considering a DR Horton home: I didn't just take my own word for it. The licensed technicians who came out to actually diagnose and repair these issues told me directly that the construction was below par, that low-quality materials had been used throughout, and that the workmanship was sloppy. These are professionals who work on homes every day, and they were the ones pointing out how poorly this house was built — not me.

The HVAC failure is the most infuriating example. The technician who serviced our unit told us the HVAC system installed by DR Horton was undersized for the actual square footage of the home. That means the unit was overworked from day one, running harder than it was ever designed to, just to keep up with a house it was never properly sized for. The result: the compressor failed within two years of the home being built. That's not a fluke or bad luck — that's a design and installation failure baked into the home before we ever got the keys.

For a company as large and profitable as DR Horton, this is unacceptable. A homeowner (or in our case, a rental property being maintained for tenants) should not be facing HVAC replacement, plumbing repairs, and a builder that refuses to take any responsibility, all within the first two years of owning a "new" home. A one-year warranty is not protection — it's a shield DR Horton hides behind so they can sell homes fast, collect payment, and disappear the moment real problems surface.

I don't say any of this as a first-time homeowner overreacting to normal maintenance. I manage multiple rental properties, several of them far older than this one, in Aurora, IL and Durham, NC, and none of them have racked up the repair bills or the outright builder refusal that this two-year-old DR Horton home has. When your newest, most expensive property is your biggest headache while houses decades older run circles around it, that is not bad luck — that is a builder that cut corners to hit a price point and move on.

If you are considering buying a DR Horton home anywhere, please do your own research, get an independent third-party inspection before and after closing, and go in with your eyes open about how this company handles its warranty obligations. Based on my experience in Lockhart, TX, I cannot in good conscience recommend DR Horton to anyone. The quality of construction does not match the price you're paying, and when things go wrong — and based on my experience, they will — don't expect the builder to help you.

DR Horton: if you happen to see this review, you already have my complaint history and the repair records from the technicians who documented these problems. I am asking you directly to take responsibility for the repairs that were caused by your own substandard construction and undersized HVAC design, not by normal wear and tear. Homeowners deserve better than this.

We requested a cancellation 20 days ago and were told 15 days ago that “corporate” would send us the documentation to finalize this matter so both parties could move forward. Well, we still have not received that documentation or any updates. We just keep getting statements like “it will be sent next week” and “it is scheduled to go out on Tuesday” and those timeframes come and go without any word or documents to sign. We’ve tried to follow up countless times now, but the result is the same. And most recently: the salesperson who has apparently been communicating with “corporate” about this, has stopped responding to us.

This all seems so unnecessary and not the kind of actions you’d expect from a big builder like DR Horton, especially in a market like this. Wouldn’t you want to resolve this so you can officially market this property to a prospective buyer? Take the nearly 20k of our $$ for your troubles and just let us both move on. Please, it doesn’t need to be like this and only creates more negative PR for folks who do their due diligence and look at reviews. We did not want it to get to this but we don’t know where else to turn.

There was a local mortgage representative, but communication was extremely poor. We received little to no response to calls or emails, including attempts to contact her shortly before closing. For a company handling such a significant financial transaction, this level of communication is unacceptable. Unfortunately, the problems did not end after closing. The quality and attention to detail of the construction were not what we expected from a new construction home. After moving in, we encountered several issues that needed attention. Getting anyone to respond or arrange repairs was extremely difficult. The Construction Manager was difficult to reach, and we repeatedly struggled to get someone to come out and address problems with our brand-new home.

Our construction manager/customer service representative was transferred to their Albuquerque location while he was working on post move in repairs. Much to our astonishment and disbelief, no one bothered to inform us of this change, as our calls and text messages to him went unanswered for months. Customer service has been another major disappointment. The local customer service representative has been extremely difficult to work with and, in our experience, has been uncooperative when we have raised questions or requested assistance. Instead of feeling like a company that stands behind its homes and supports its customers after the sale, we have repeatedly felt like we were simply being passed from one department to another.

What is most frustrating is the apparent lack of accountability across the different departments. The sales team, mortgage team, construction management, and customer service all seem to operate independently, with little concern for the homeowner's experience once the sale is underway or completed. It feels as though D.R. Horton is focused on selling and building as many homes as possible, as quickly as possible, rather than maintaining the level of quality, communication, and customer care that buyers should reasonably expect when purchasing a brand-new home. We were particularly disappointed by the lack of quality control and follow-through after closing.

Buying a new construction home is a major financial and personal investment. We expected better communication, better workmanship, and—most importantly—a company that would stand behind the product it sold us. Based on our experience, we are extremely disappointed that we chose D.R. Horton in Santa Fe, NM. We hope D.R. Horton takes these concerns seriously and makes meaningful improvements to its sales, mortgage, construction, and customer service processes. Homeowners deserve much better.

This does not include minor things like nail pops or paint drips. The supervisor's excuse was that they were working as fast as possible but weren't going to complete everything on time given how fast we were closing. Keep in mind DR Horton moved my closing date up by a week — a week I'm sure the trades could have used.

The worst experience was with their in-house financing. I was encouraged to use them to secure a better rate, which turned out to be true. Upfront, I was asked for many documents, which is part of the standard loan approval process. But then every few days I'd get a request for some random document, or to review documents — and most of the time those documents had incorrect figures, rates, personal information, etc., which often required me to return or re-sign them.

The head finance guy, Gerry, was decent, and told me on multiple occasions that the errors by his team were "frustrating." On the day of closing, I drove an hour and fifteen minutes to the attorney's office. While I was in the parking lot, 30 minutes before closing, one of the finance representatives told me she needed my latest Leave and Earnings Statement (military pay stub). I told her I couldn't pull it up from any computer, since it requires my Common Access Card (ID card) to log in. I was told I could provide it after closing. But after I signed all the documents, the attorney said she couldn't turn over my house keys, closing documents, etc., because they were missing my latest LES. I drove an hour and fifteen minutes back home with no keys — nothing.

Every day with DR Horton and their associates has been an adventure. My biggest frustration is that there's no centralized point of contact. I explained this to the attorney and the finance guy: when a potential homeowner puts down money, there needs to be ONE person who guides the client through the entire process — someone knowledgeable about the whole thing who can speak intelligently about the buying process and the services DR Horton offers. Instead, I get random phone calls from people telling me they're part of DR Horton's team for pest control, alarm monitoring, etc. Through trial and error, I learned that DR Horton is partnered with an alarm company, internet and cable providers, movers, etc. We live in a spam-call era — if I see Terminix pop up on my phone, I assume they're trying to sell me a contract. But if I know DR Horton has a contract with them, I'm more inclined to pick up.

This is my third property. I can't imagine what this would have been like for a 20-something first-time buyer. I was so angry driving home from closing that I called to make a VA appointment. I calculated the amount of time I've wasted during this process — 27 hours — so here's what I'm going to do: when I meet new Soldiers and Airmen at Fort Bragg (PCS cycle is summer and December), I'm going to tell 27 potential buyers about my experience with DR Horton and encourage them to look at your competitors. It will only count if they're actually in the market for a new home.

They complain about the grass, even though the landscaping was installed by D.R. Horton and the quality of the grass is very poor. They also complain about cars parked on the street, even though the builder did not provide enough guest parking for the community. This has become a constant headache and a huge source of frustration for my family. I regret buying a home in this community. I DO NOT RECOMMEND D.R. HORTON, and I definitely do not recommend this HOA. Think carefully and do your research before buying a home here.

I told them I am going to get someone to come and look at it other than them because this is not normal. I have been to a few houses here in the neighborhood and have not seen this in homes that were built before mine. They sent someone out to just look and take photos of the same thing I did, just to say they not going to fix it. DO NOT PURCHASE A HOME FROM THEM!!!! If I had read these reviews before I had my home built, I definitely would have looked somewhere else. Oh and the HOA is a joke.

This was one of the most traumatic experiences my family has ever endured. As we were trying to process what had happened, we felt that the response from those involved lacked the urgency, compassion, and professionalism we expected under the circumstances. I have video footage and photographs from that day that, in my view, raise questions about property boundary identification and contractor operations in a residential neighborhood. The footage also shows workers crossing through our property prior to the incident.

Following the incident, work did not immediately stop, and it took a significant amount of time before the area was cleared. This added to the distress my family was already experiencing. While Pinnacle Contracting Services was operating the equipment involved, I am sharing this review because DR Horton selected the contractors working in our neighborhood. Based on my experience, I believe homeowners should understand that the conduct of contractors and subcontractors can have a direct impact on residents living nearby.

This incident also occurred against the backdrop of other frustrations we experienced after purchasing our home, including delays resolving issues related to mailbox keys and pre/post-closing concerns. I purchased this home for my wife, my parents, and our dogs so we could all live together while supporting my father through his ongoing cancer battle. Six days after moving in, we lost a beloved member of our family. Every prospective homeowner can draw their own conclusions from our experience. I can only share what happened to us and the lasting impact it has had on our family.

I purchased a premium corner homesite because my real estate agent and I were physically shown a substantially larger wraparound fenced yard during multiple walkthroughs. The larger yard was one of the primary reasons I chose this lot and paid a premium for it. When the home was completed, the fenced yard was materially different from what had been represented. When I questioned it, I was told the larger yard could not be delivered because of the City's utility easement and related restrictions.

Rather than simply accepting that explanation, I independently met with the City of Duvall. I want to recognize the City staff because they were incredibly kind, patient, and generous with their time. They went above and beyond to walk me through the approved plans, explain the easement requirements, answer my questions, and help me understand my options as a homeowner.

What I learned from those discussions was very different from what I had previously understood. The City explained that there is not a blanket prohibition against fencing or improvements within a utility easement. Instead, improvements may be permitted provided applicable requirements are met and utility access is maintained. That left me asking a question that still hasn't been answered: if the approved plans always reflected the smaller fenced yard, why were my real estate agent and I physically shown a substantially larger yard during multiple walkthroughs before I purchased the home?

Unfortunately, instead of addressing that question, months of discussions have focused on approved plans, engineering documents, and easements rather than the expectations created during the sales process. Even after numerous emails, meetings, and providing supporting information, I continue to feel like I'm being sent in circles instead of receiving a meaningful resolution.

The delivered design has also created an ongoing maintenance challenge. Although the side yard is part of my property, it is outside the fenced area with no gate providing direct access. At the same time, the only hose bib available to maintain that portion of the yard is located inside the fenced backyard, making routine watering and maintenance unnecessarily difficult.

The entire experience has been far more stressful than it needed to be. I requested escalation to senior leadership before closing, responses were delayed during a critical period, my closing process became more complicated, and I ultimately spent countless hours working with the sales team, construction team, customer service, my lender, and even the City to understand and resolve an issue that should never have required this level of effort.

My biggest piece of advice to anyone buying a DR Horton home before construction is complete is this: don't assume anything. If something is important to your decision—whether it's your yard, fence location, kitchen island, cabinets, appliances, plumbing fixtures, lighting, flooring, or any other feature—get every detail documented in writing. Ask for model numbers, dimensions, drawings, specifications, and exact locations. If someone shows you something during a walkthrough, ask for written confirmation that it reflects what will actually be delivered.

Buying a new construction home requires an enormous amount of trust because you're purchasing something that doesn't yet exist. My experience taught me that verbal discussions and walkthroughs alone are not enough. Also understand that once you've committed your earnest money, your options become much more limited. If the completed home differs from what you believed you were purchasing, walking away may mean forfeiting a significant deposit. Make sure every feature that matters to you is documented before you become financially committed. I sincerely hope my experience helps another buyer avoid the frustration, uncertainty, and disappointment that I have experienced.

The site agent (certainly not the best or brightest but an efficient liar who did a great sales job) said he would allow us to bring our goods if we promised to sign the one paper this notary forgot to give us. She called the day we were moving in (NO walk through as the only "super" quit and the person fixing the laundry door didn't know he was to do a walk through so there was none!) It was 100 degrees and I have MS! Notary wanted us to come across the street to sign the paper. I told her to walk her a** over and bring the paper here. She refused and hung up. Horton sent a notary to the house the next day. Fireplace did not work. Moldings are all cracked and broken. Quarter rounds are missing and do not match.

Site agent promised washer dryer as we paid for higher end appliance package. They were there but NOT hooked up. Didn't realize they weren't hooked up until I brought the laundry around! Husband had to hook them up as no one here on site knew how to do it. Refrigerator was unlevel with water not hooked up. Again husband's new job. Paint a mess everywhere. NO caulking done to the outside. House was filthy. Apparently being used as a workman's area to rest (site agent sent a cleaning person who swept the floors prior to our arrival). Three days we have waited for workman with 1 showing up. Lazy and sloppy giving him credit for showing up. Fireplace gentleman had no idea the super quit as they have been trying to reach him for weeks without contact.

Air conditioning is very loud with uneven flow. They finally sent someone and he agreed dampers are incorrectly placed and unit is not consistent but no one comes to fix it! Run don't walk from D R Horton. They don't care. No one is even looking at this place and there are 10 specs for sale with 2 backing out of "under contract." I am stuck with this mess and I fear it will end up a rental community or worse yet vacant buildings. Awaiting call from home office in Ft Worth! Won't hold my breath.

For instance, they'll rough in electric for a ceiling fan in a master bedroom but not any other room in the house. It's so simple to rough in electric when you're in the construction stages but to add it after the fact requires much more work. To add insult to injury, the j-box they use doesn't meet electrical code nor is the romex wire that's roughed in long enough to meet minimum NEC code. In a dining room area they also rough in a light or fan that would be above a table, however it's not anywhere close to being centered. Moving to the outside, the landscape you get when you buy there homes is the cheapest plant material and smallest that money can buy. The trees and shrubs are planted in a haphazard manner with materials that don't belong in certain locations and are so small that it would take 30 years before it looks like something nice.

Now I have to replace my leaking ceiling because the issue was never resolved just covered. They painted over the leak when it was time for the one year walk through by painting over it... Really? I tried to communicate with whoever I could get and it was me chasing for answers. I respect Abby who tried to help us as much as possible & Samuel B who was a great sales guy.

Also, after 6 months of living here we were NEVER NOTIFIED that the builder that was working with us no longer worked with the company. So everything that I ever complained about I had to repeat with the new builder. Paper work was lost. It was a mess!!!!! I will not recommend anyone to buy a home from D.R Horton . Being a first time home owner I'm actually very disappointed!!!!

Jon **, who first showed us the house, promised to send photos of the house every two weeks, and he’s done exactly that. Each time I’ve texted Cebi or Jon **, they’ve replied immediately. When I’ve left a voicemail, they’ve gotten back to me right away. If I could give them 100 points, I absolutely would. Their work is truly outstanding, and with my 18+ years of experience with customers, I can confidently say that if more people were like them, all services would run much more smoothly.

However, I am giving D.R. Horton as a company only a one-star rating. Unfortunately, since the beginning of our home-buying process in Palm Bay, we’ve been misled about the timeline. First, we were told the house would be ready in May 2026; then in June, we were told it would close by July 13. Later, they pushed it to the end of July, and just yesterday, they informed us—without certainty—that the new date might be August 27, 2026.

We’ve had to rent out our primary home because we relied on their timeline, and now we have nowhere to live. D.R. Horton’s lack of transparency and constant delays have effectively left us homeless, despite owning two homes. It is completely unacceptable that a company of this size, which claims to be the largest builder in the country, cannot communicate realistic construction timelines.

We are not talking about a minor inconvenience; we’re talking about having two adult women, aged 76 and 52, with nowhere to live for an uncertain amount of time due to D.R. Horton’s incompetence. Furthermore, each time they have delayed, they’ve tried to add extra costs to the contract, which I have refused. We were prepared from the start, and these delays are not our fault.

In summary, I would never buy from D.R. Horton again, and I strongly advise anyone else to avoid doing business with them. Right now, we are days away from having no place to stay, and it is entirely due to their lack of transparency. This is absolutely inexcusable for a builder of their stature. My final recommendation is simple: do not do business with D.R. Horton.

​Security and Ventilation Concerns. As seniors, the amount of glass in our front and back doors poses a serious security concern. We have been denied by the HOA for both high-quality security doors and aesthetically pleasing, low-profile storm doors, leaving our home inadequately secured. Furthermore, we were shocked to discover that the large windows in our kitchen and living areas are fixed and do not open, meaning we have absolutely no way to get natural ventilation into the main parts of our home.

​Lack of Resident Control. The source of our deepest frustration is that the builder retains control of the HOA for a 10-year period. As homeowners, we have no real ability to influence or control the decisions made for our own neighborhood; we are entirely at the mercy of D.R. Horton’s mandates, regardless of how they impact our safety or quality of life.

​Construction Standards and Quality Control. Beyond the HOA restrictions, we have deep concerns regarding the quality of the build. We found that the grass in our yard was laid directly over construction trash, and debris was left throughout the site. This level of carelessness makes us wonder what else was done without pride in areas we cannot see. Additionally, be prepared to paint immediately upon moving in; the interior walls appear to have only been finished with a coat of primer.

​While we love the visual appeal of the house, these restrictive policies and the underlying lack of construction care are major points of contention for us. If you are considering buying in a D.R. Horton community, I highly recommend verifying the functionality of the windows, investigating the HOA’s long-term control structure, and looking beyond the surface-level finishes before committing.

We were told since there wasn't issues with other countertops that went in at same time that they wouldn’t cover ours. We went to our neighbors and asked and they had the same problem. DR Horton has been nothing but hard to work with throughout the process. Even during the purchase they changed the closing #’s on us multiple times. When putting in other tickets to fix doors in the home it was even hard to get them to come fix small things. I’m very disappointed in this company especially being #1 builder out there and not even standing behind their product but blame shifting throughout the process.

This home was put together by toddlers instead of professionals. The houses are a joke! The superintendent will stop answering your texts once you close on the home! They will give you hell on your final walk through! PLEASE do not make the mistake I made! NEVER EVER buy from DR Horton! Don't buy in Adams Glen Community! Save yourself a headache! PLEASE!!!!

Nikki

As months went on I noticed the drywall and molding cracking and separating in several locations inside the house. Doors have to be lifted in order to shut properly. The carpet on the stairs began to unravel. You can feel bolts under the carpet on several stairs. The backyard collects water when it rains so it eventually washed away the grass and you can see rocks where grass used to be. The master bathroom shower door is lopsided and water leaks on the floor. The water hose pipe on the left side of the house leaked and flooded into the study. From what I've read, DR Horton uses cheap pipes and has lawsuits in multiple states. Now the AC unit has stopped working. All in a little over 3 years.

I have contacted many people including the CEO of Horton and they don't care or want to hear the truth about what goes on. I have NOT heard back from anybody and even if I did at this point, it would be because this review would be posted. All I can say is if I had to buy another home it would not be a Horton home for sure.

Then we noticed after every shower we took, right outside our bathroom door the carpet would be squishy wet, and the wall was turning brown around our shower, and right outside the bathroom door. Then it rained, as I was sleeping I hear water dropping, I turn to turn my lamp on and my entire nightstand is covered in water, right beside our electrical cords, and the carpet was wet too. Then on to our third leak in 3 months, again in our bedroom there is a leak coming through our wall behind our washing machine, also turning the wall brown. Oh, and I almost forgot to mention the mold on our bathroom ceiling that was there the first day we moved in, keep in mind after we complained about the mold, their solution was to paint over the growing mold, our entire bedroom smells like mildew.

Our beautiful front door glass is covered in black paint, and there is even more. My husband and I have never been so stressed, causing conflict in our family. Everything in this home seems to have been built by a 8 year old, wish we read the reviews about D.R. Horton before we moved in. I am not sure why this company is still allowed to build these homes, completely selfish and irresponsible. Please stop doing this to people.

Keep this in mind: They offer service request made online, but it is very inconvenient to have to schedule these in Monday through Friday during work hours and they don't respond appropriately at times. If you have that sort of time, then I'm sure it isn't too much of a concern but I hold off on making them because I just want to attempt to enjoy my new home. I am not trying to spend the first 6 months scheduling request when the quality control could have taken care of this from the jump.

You'll do a walk through and you will find a lot, I assure you that you won't encounter everything and it is unfortunate that you sign off on the walk through as a sort of "the home is good", just keep in mind that you won't look behind electrical gang boxes and are likely only looking at OBVIOUS cosmetic of functional items.

For me: Electrical issues day 2 in my home and had our multigen suite with no lighting for 2-3 weeks. I hear electrical issues like this around the neighborhood. Their contractor or their laborers aren't accountable and want to blame other things. I hear this from neighbors as well. Our last visit, it was found that our smart switches weren't powering due to loose connections on the neutral wire and the laborer still, from beginning to end, blamed the switches. EVEN AFTER FIXING THE ISSUE AND HAVING OUR SWITCHES NOW WORKING.

Deako smart switches were purchased from their vendor partner and have not been reliable. They won't respond with smart haven panel (home feature) or Alexa if Alexa is in your ecosystem. They tell you to contact your isp. I worked in communications and I know this is not that issues. All my other branded smart devices work flawlessly. Unfortunate that Horton's partner received my contact info and sold me switches that don't meet the functionality they claim. Apparently, they're are doing away with Deako but what about those who already have them?

Some of their contractors just don't care and I say that after getting to know my home over the last 2 months. I'm supposed to submit and schedule service request on their time when their contractors could have just completed their work. I think this is a quality control and contractor selection issue, not a "you should submit many service request" thing on my end.

My walk through aside and scheduling the repairs for items on my pre-move in walk through. In 8 weeks I've managed to submit and SCHEDULE on their time, repairs for: Lighting not working in a part of the home. Loose neutral wires behind electrical gang boxes. Still pending and very inconvenient given their scheduling: Kitchen drawer hits gas supply line when closed and results in a not flush cabinet facing. Door locks are annoying, they don't line up well when you close the door and attempt to lock. Horrible weed fabric used in landscaping. Weeds after 4 weeks and growing. If you have pets, the gap between the bottom rail and fencing is going to be a problem for you once you see how they put the fencing up.

So far, I took the liberty of fixing the following so I can have time to enjoy my home instead of worrying about request and scheduling: Adjusting cabinet doors rubbing on frame and removing paint. Pulling weeds because their fabric let weeds through 4 weeks after installation. Trying to get info on what to do with the drainage around the swale. It is installed so low that it intakes all hardscape rocks around it and any dirt around it where there is no hardscaping. For the home to require this month attention for issues, concerns and repairs after my short time here, they should be disclosing this.