D.R. Horton Homes Reviews

During our first tour of the house, Mr. ** walked us carefully through every part of the property, both inside and outside. He explained everything clearly and thoroughly, including the home systems, smart-home features, utilities, air conditioning, security contacts, warranty information, deadlines, websites, phone numbers, and technician contacts. His explanations were detailed, patient, and extremely helpful. He also placed colored tags wherever small repairs or adjustments were needed. He did this not only where he noticed issues himself, but also wherever we asked, always with goodwill, patience, and without hesitation. His attention to detail was excellent. At the final walkthrough, he showed us that every tagged item had been repaired carefully, even in the smallest details.

Mr. ** answered all of our questions, gave us clear advice, and made sure we understood how to take care of the house and warranty paperwork properly. He provided us all necessary paperwork and contact lists for utilities and house services, and explained in detail how they work. He is clearly a highly trained and highly motivated professional who knows his work extremely well. He is active, dynamic, polite, kind, accommodating, and always pleasant to work with.

As someone who is myself a hands-on, handyman-type person, I was especially impressed by his sharp eye, practical knowledge, technical skills, and professional standards. We have also seen his truck moving throughout the neighborhood many times, which shows how active, alert, and dedicated he is in helping homeowners and making sure everything is done correctly. In my opinion, Mr. Carl ** represents the very best of D.R. Horton. He deserves the highest praise for his excellent work, his professionalism, and his care for customers. I strongly recommend him and am very grateful for all the help he provided to us during the purchase and walkthrough of our new home. Andrei and Maria

This home was put together by toddlers instead of professionals. The houses are a joke! The superintendent will stop answering your texts once you close on the home! They will give you hell on your final walk through! PLEASE do not make the mistake I made! NEVER EVER buy from DR Horton! Don't buy in Adams Glen Community! Save yourself a headache! PLEASE!!!!

Nikki

As months went on I noticed the drywall and molding cracking and separating in several locations inside the house. Doors have to be lifted in order to shut properly. The carpet on the stairs began to unravel. You can feel bolts under the carpet on several stairs. The backyard collects water when it rains so it eventually washed away the grass and you can see rocks where grass used to be. The master bathroom shower door is lopsided and water leaks on the floor. The water hose pipe on the left side of the house leaked and flooded into the study. From what I've read, DR Horton uses cheap pipes and has lawsuits in multiple states. Now the AC unit has stopped working. All in a little over 3 years.

I have contacted many people including the CEO of Horton and they don't care or want to hear the truth about what goes on. I have NOT heard back from anybody and even if I did at this point, it would be because this review would be posted. All I can say is if I had to buy another home it would not be a Horton home for sure.

Then we noticed after every shower we took, right outside our bathroom door the carpet would be squishy wet, and the wall was turning brown around our shower, and right outside the bathroom door. Then it rained, as I was sleeping I hear water dropping, I turn to turn my lamp on and my entire nightstand is covered in water, right beside our electrical cords, and the carpet was wet too. Then on to our third leak in 3 months, again in our bedroom there is a leak coming through our wall behind our washing machine, also turning the wall brown. Oh, and I almost forgot to mention the mold on our bathroom ceiling that was there the first day we moved in, keep in mind after we complained about the mold, their solution was to paint over the growing mold, our entire bedroom smells like mildew.

Our beautiful front door glass is covered in black paint, and there is even more. My husband and I have never been so stressed, causing conflict in our family. Everything in this home seems to have been built by a 8 year old, wish we read the reviews about D.R. Horton before we moved in. I am not sure why this company is still allowed to build these homes, completely selfish and irresponsible. Please stop doing this to people.

Keep this in mind: They offer service request made online, but it is very inconvenient to have to schedule these in Monday through Friday during work hours and they don't respond appropriately at times. If you have that sort of time, then I'm sure it isn't too much of a concern but I hold off on making them because I just want to attempt to enjoy my new home. I am not trying to spend the first 6 months scheduling request when the quality control could have taken care of this from the jump.

You'll do a walk through and you will find a lot, I assure you that you won't encounter everything and it is unfortunate that you sign off on the walk through as a sort of "the home is good", just keep in mind that you won't look behind electrical gang boxes and are likely only looking at OBVIOUS cosmetic of functional items.

For me: Electrical issues day 2 in my home and had our multigen suite with no lighting for 2-3 weeks. I hear electrical issues like this around the neighborhood. Their contractor or their laborers aren't accountable and want to blame other things. I hear this from neighbors as well. Our last visit, it was found that our smart switches weren't powering due to loose connections on the neutral wire and the laborer still, from beginning to end, blamed the switches. EVEN AFTER FIXING THE ISSUE AND HAVING OUR SWITCHES NOW WORKING.

Deako smart switches were purchased from their vendor partner and have not been reliable. They won't respond with smart haven panel (home feature) or Alexa if Alexa is in your ecosystem. They tell you to contact your isp. I worked in communications and I know this is not that issues. All my other branded smart devices work flawlessly. Unfortunate that Horton's partner received my contact info and sold me switches that don't meet the functionality they claim. Apparently, they're are doing away with Deako but what about those who already have them?

Some of their contractors just don't care and I say that after getting to know my home over the last 2 months. I'm supposed to submit and schedule service request on their time when their contractors could have just completed their work. I think this is a quality control and contractor selection issue, not a "you should submit many service request" thing on my end.

My walk through aside and scheduling the repairs for items on my pre-move in walk through. In 8 weeks I've managed to submit and SCHEDULE on their time, repairs for: Lighting not working in a part of the home. Loose neutral wires behind electrical gang boxes. Still pending and very inconvenient given their scheduling: Kitchen drawer hits gas supply line when closed and results in a not flush cabinet facing. Door locks are annoying, they don't line up well when you close the door and attempt to lock. Horrible weed fabric used in landscaping. Weeds after 4 weeks and growing. If you have pets, the gap between the bottom rail and fencing is going to be a problem for you once you see how they put the fencing up.

So far, I took the liberty of fixing the following so I can have time to enjoy my home instead of worrying about request and scheduling: Adjusting cabinet doors rubbing on frame and removing paint. Pulling weeds because their fabric let weeds through 4 weeks after installation. Trying to get info on what to do with the drainage around the swale. It is installed so low that it intakes all hardscape rocks around it and any dirt around it where there is no hardscaping. For the home to require this month attention for issues, concerns and repairs after my short time here, they should be disclosing this.

On January 15, 2026, I listed my house for sale. Received an offer, and the buyer ordered a home inspection. Inspection done 4-6-26 where independent home inspector found a carbon monoxide leak in a new gas line installed on 11-5-25. On 4-7-26 @ 9am I was at primary doctor for CO testing as I had been sick from early December to the present day. Sure enough, I was positive for exposure. All my symptoms for 5 months of doctor visits, portal contact and new prescriptions were then tied directly to my exposure by my bloodwork results!

The RCLA process and a subsequent DTPA letter have already been submitted. Most recently, the builder inspection on May 28, 2026, failed to provide a resolution, as it was conducted long after the rainfall had subsided and did not accurately reflect the severity of the intrusion. DR Horton has breached the foundation warranty and the sales contract by refusing to identify the source of the loss or acknowledge the provided evidence of damages. At this stage, I am requesting that DR Horton take back this defective property. Under the DTPA, I am seeking three times the purchase price in damages, as well as reimbursement for all associated attorney fees. My attorney and I are currently awaiting a date to schedule mediation. Please be advised that if mediation is not scheduled promptly, we will file a formal lawsuit before the statute of limitations expires on June 22, 2026.

Shower stall not properly caulked or installed drywall wet and damp behind wall we were told to aim the shower head the other way???. Then the window reveal is out of square not just one but all of them some are 1/4" to 3/4" out of square the reveal is bad. 1st fix don't worry the blinds will hide the reveal. NO WAY. 2nd fix have the drywaller finisher float in 3/4" of drywall mud on windows sills and area that guarantee it will crack with the heat and cold and humidity areas. Proper way would be use drywall shims behind the drywall to make nice and square and minimal drywall mud!!

Scrap 2x4s for supports on roof joist little 4" or 6" long pieces. I have emails and pics of all this mess. Wonder who the inspector is City, State, or County for the C/O.?? Very poor pride and professional workers and sub contractors. Gave them their fair price for home but everything else fell down!!! And to insult anyone with those improper fixes!!!!

What bothered us most was the appearance of concern without meaningful action. We were told our situation was understood and that people were working on it, yet we were still left dealing with uncertainty, housing concerns, and the stress that comes from not knowing when our home would actually be ready. When customers are making major life decisions, arranging housing, coordinating finances, and preparing to move, they deserve transparency and realistic expectations. Instead, we felt like we were repeatedly given optimism rather than answers.

The house is nearly completed, but the process has left a sour taste. We expected professionalism, communication, and follow-through from one of the largest builders in the country. Unfortunately, that was not our experience. I would strongly encourage prospective buyers to have contingency plans and not rely on projected completion dates until they have keys in hand.

Next, I found the toilets in both baths were not anchored to the floor. The plastic covers for the flange bolts were installed but no nuts were on the flange bolts. Then, Lifted up a piece of carpet in the master bedroom because I heard noise outside to find out I could see outside under the carpet. Today, I find water under the laminate flooring at one of the bedrooms and discoloration of the floor...the condensate drain for the AC was leaking under the air handler with tape wrapped around a leak in the PVC drain line. Lastly, I found a PVC elbow installed on the pipe outside of the house facing upward where rain would fill the pipe and it could never drain. All in all...the worst purchase I have ever made in my 68 years on this planet!!!

Found out 6 years into ownership that the washer box installed was defective and the knobs broken. We moved in with the washer/dryer already installed and we made the mistake of not checking to see if the shut off knobs really worked. So, 6 years later we paid over $700 to get a new washer box installed with shut off valves that worked. Our first year featured a kitchen faucet that went bad, but it was under warranty, so we got a new free part. Several floor tiles cracked but were replaced under warranty. The front door had to be readjusted as it had a gap that let in insects and air. Overall the home has been decent. We didn't order luxurious items for inside. It's basically our safe, decent getaway from the winter up north. The party wall between us and our villa neighbors works well as I have rarely heard them in 6 years of being here.

There were repeated mistakes, missing information, last‑minute document requests, and missed deadlines that no one took responsibility for. I kept waiting for someone to step in, guide me, or simply communicate clearly — but that never happened. The errors made by John **, combined with the lack of communication and guidance from Mandi Sutfin, created a situation that felt chaotic and out of control.

This experience drained me emotionally and financially. I lost sleep, I cried from stress, and I felt like I was constantly fighting just to get basic answers. No borrower should ever have to feel this way, especially during something as important as securing a home. I’m sharing my story so others can protect themselves from going through what I went through.

After living in the house for a couple of years I began to have mold issues only to find that the humidity in the house had been averaging 75% because the HVAC system was never properly configured. There were gaps in the tile where it was improperly cut, nothing is level, the laminate flooring has gaps under the counters, the stair railings fall out if you touch them... the list goes on. Lightning struck nearby and 8 of the LED lights burned out. Upon replacing them, I found that the wiring is different in every outlet box and some weren't properly grounded. I will NEVER, and I cannot emphasize this enough, EVER buy a D.R. Horton home again. I have invested more time and money into making this a liveable home than anyone should have to after buying a brand new home.

I was told I had a 5-year warranty and I am still waiting to receive a copy of that warranty to verify what is and is not covered. A roof gap that allows water intrusion is not a minor cosmetic issue, it is a habitability concern. I would caution anyone considering purchasing a D.R. Horton home to thoroughly document everything from day one, keep all warranty paperwork, and be prepared to advocate strongly for yourself if issues arise. "America's Builder" should do better.

Sure that was mentioned in the contract that we signed, but the fact is what’s more important satisfying your customers purchase or providing more funds going to the city? Add a cemented area at no cost beside every townhome driveway so we can have more room as this is a ‘family’ community and obviously more then one car is expected. And the green space that they have set aside at each bend looks as bad as our yards. Now if that was our yard the hoa would be getting on us to fix it up, but yet their green space consist of rocks, stones, dirt, dead trees, and again 4 years later that’s exactly what it still looks like. What a nice view.

The hoa payment set up on their website is ridiculous. I’ve had to fight late fees almost every month since I’ve moved here. So if you want brown grass, with stones in it and pay $83 a month for yard service just beware that is what you will get with your townhome and if you want to pay $350 a year for amenities that do not cost that much for upkeep be aware they will have an excuse for the main amenity that they know darn well everybody wants. They should have to pay for a pool pass for every single family in this neighborhood to go to another facility for their entire family. Regret my decision. Should be able to put 0 stars.

Now, Less, who is the property guy over here at Stoneware? Won't even return a phone call after I have called him numerous times and also text him numerous times I can see that he read it because my phone told me he read the messages. I've been working with the sales lady Susan. She's awesome. She tried to help and get DR horton to come fix this because I was going to buy a second house in this subdivision for my mother. And it was gonna be through Susan the sales lady and the office. Unfortunately, that sale is on hold until they come and correct the flooding at this house.

However some things were very obvious which makes me feel they lied to me when they said they did a final walkthrough. There was a big hole in the garage wall which an almost completely blind person would have seen. The dishwasher did not work, the garbage disposal did not work properly, a patio light was missing with wires exposed, etc. I could go on but I'm sure you get the idea. If you're brave enough to purchase a new construction DR Horton home don't only just look around during your walk through, get a ladder and look up then get on the floor even on you back and look down. If it's anything like my new construction home you will find something wrong or incomplete.

Do not buy a home from Dr.Horton/Lennar/Express or any of their subsidiaries, don't let their low prices reel you in, as it will cost you so much more in the long run. Fixing your foundation is $50k+. You will also have to fix the drywall and replace all the broken tile from your foundation cracking in half. If you're in the process of buying, ask for the geotechnical reports of the ground the house is being built on and all the stamped engineered plans for your foundation, hold the builder and their engineer responsible for building a house that won't fail within 5 years. My RWC FILE # is **, in case Dr. horton reps want to say they don't have record of me.