DR Horton Homes

Purchased a brand new built from DR Horton within the gated community called "FALLBROOK PLACE" in West Hills, California. Upon moved in, the city trash cans (black, blue and green containers) do not fit thru the only gate to the back yard. The reason: DR Horton builder installed the gas meter and a white water pipe sticking out 19 inches from the wall, leaving only a 21 inch clearance passageway. This is a fire code violation! DR Horton has repeatedly ignored my many requests to address this issue.

We bought our DR Horton home in River Rock subdividing in Boiling Springs SC in November 2017. We knew going in some of the materials were not going to be stellar but our requests to upgrade...at our expense were denied as the home was already “spec’d out”. Little did we know it was only the tip of the iceberg of cheap. All light fixtures were 2/20 at Lowe’s. Stove was $500 at Lowe’s and Dishwasher/microwave just as cheap. I figured those types of things could be replaced. The hardwood I thought was reasonable grade however within 30 days we realized too late it was as low quality as everything else. The cabinets are thin and made of cheap material and they dent/scratch terribly. That was bad enough but the main complaint is the cheap workmanship.

My wife and I bought a DR Horton home in Illinois and it was the biggest mistake I’ve ever made. I heard of the problems but hoped I’d get lucky. We didn’t. Bad drywall work, painting, every single thing in the house is the absolute cheapest version of whatever it is, right down to the sod they put in the yard. Our master bedroom ceiling has cracks all around the room where the walls meet the ceiling. Outside spigots replaced once already because originals failed and were recalled. The new ones are even worse. BEWARE OF CPVC PIPING!

We had $20,000 deposit and $5816 for upgrade with DR Horton for sale of a house at the reserve. We could not get our loan to buy the house. They had us to sign 1 document to return our $20,000 deposit but to keep $5816. Essentially, they were saying, "If you want your deposit back you have to give us the $5816." We had no choice but to sign. Now that we want the rest of our money they are saying, "You signed."

My wife and I purchased a new 3500 square ft home from DR Horton in NC. One year warranty review was started, but has not been completed. I was told that I had to resubmit another claim. The house has a few outside issues with paint coming off. That has not been addressed and I understand it has been cold. Upstairs window leak was addressed, but it looks like it's still leaking. Kitchen faucet issue again. Kitchen trim paint coming off was never addressed. The heat and air guys never showed up about an issue with the downstairs bedroom not seeming to be balanced. The issue with air blowing in around the front door was never addressed properly. The hardwood flooring was loose at the front door. It was fixed but now has caused an issue with the front door locking mechanism... I've already started fixing some of the issues that were created from the repairs. We are going to have a mold testing company come out.

I closed on and moved into a DR Horton Express home in June 2018. Almost immediately, there with issues with door hinges, door locks, electrical wiring, improper installation, particularly the back sliding glass door. In 7 months, this is my fourth warranty request (two in writing, once the builder dropped by and saw it for himself, once was an emergency during business hours but customer service would not pick up the phone or return a timely message) for the same things. Customer service is not very nice or helpful. They seem bothered by a request for them to do their jobs.

We have been in our home for less than six months and at first, when we submitted our 30-day punch list everything was taken care of promptly and to our satisfaction. Since we are now past 30 days, we have to submit claims via the warranty program/website. I have submitted a total of seven submissions, the oldest one is from December 12, 2018, and still have not received a single response. I have sent two submissions asking that someone contact me to discuss my submissions and again no response. I reached out to Customer Service via email form, email submission, and phone and again no response. I am truly disappointed and dissatisfied with the lack of customer service/response that I have received in regards to my warranty submissions. I am rating this issue and not the company overall.

In June 2018, my husband and I decided to purchase a DR Horton Express Home in Las Vegas. We went through the pre-qualification process with our lender, Navy Federal (we would be using my VA certificate) and (at the recommendation of the builder agent John **) we pre-qualified with DHI Mortgage, DR Horton's mortgage company for comparison. Both loans were VA so for us it was a matter of comparing fees. In the end sticking with Navy Federal was the best choice for us. After going through the loan pre-qual processes we decided on a home and left our deposit.

We purchased over a year ago and within a week of moving in the carpet in the master bedroom came up at the doorway. After multiple warranty claims they sent the carpet installers out and he verified that the carpet was improperly installed and needed to be replaced. Weeks turn into months with no repairs/replacement. Finally I contact Horton and am told that they will not be repairing or replacing the carpet. Now we are stuck with substandard craftsmanship.

My husband and I read all of the bad reviews and thought for some reason we would have a better experience since we where present from the beginning of the build. We thought wrong, I wish we would have ran. We had a major leak in the house 8 weeks after we moved in. Flooring had to be replaced, insulation, cabinets, sheetrock and trim.

I purchased a new DR Horton express home. Within 2 months I had a warranty issue for the flooring x2, plumbing x2, and electrical. I even had a leak that caused property damage and they refused to replace the property. Dealing with them has been a nightmare. The homes are put together so quickly it’s actually scary. These are not quality homes. Do not purchase if you intend to stay in the home more than a year.

Contract stated that we would receive our money back within 45 days as our financing wouldn't go through. We are still waiting for our money to be returned and are now being ignored when we try to get info. This is the worst most unethical company I have ever dealt with and will never recommend them for anything.

My wife and I truly regret the day we decided to have DRH build our home here in Central FL. I suggest and strongly recommend all home buyers not to deal and or buy a home from this builder. We have had the worst experience and issues that I would not suggest anyone goes thru. 2 months after closing the entire back wall had to be remolded due to mold, light switches that lead to nothing, uneven walls, water leak in garage, fan boxes that needed to be tightened, wall outlets that literally were coming out of walls when I plugged something in and pull the cord back out, found live electrical wires behind wall. To this date, I still have the garage water leak and it’s not repaired. Most of the issues I found myself repairing because of the lack of communication and time it takes them to even respond if you are lucky. Please stay away from their homes if you want to be happy.

My husband and I found the Oakcreek Trails addition in Ft. Worth, TX in March 2018. We were told that there was a new phase being started and homes would start being built in May. We submitted an application online March 22, 2018. We received a pre-qualification shortly after. We kept checking the status of lots being released for 3 months. Finally in late June the lots were released. We picked a lot and gave our $2,000 earnest money. The said we needed to go through their home buyer's program to get our credit scores up, so we did. Their "home buyer's program" checked our credit every other month May-September" only to ding our credit. They did nothing with our credit during that time.

We have been in our home in Alabama since August 2018. Since then we have dealt with ant invasions that the company claimed they were unable to fix. Our floorboards and floors had large gaps in them and ant were crawling into our home through those gaps. We complained twice and they informed us that there was nothing that could be done because our home was built so fast.

My husband, son and I moved into our new home in January 2018 on Little Elm TX. In June we realized that on the side of our home was a huge water mud puddle. We immediately reported this issue to the warranty department. Someone responded within the next few weeks, only to send someone out to lay siding and leave a card on outer door with no explanation. Waited to see if this would work. It didn't. It was mid August and we could not water our grass, on the side because the puddle was now a mud pile. My husband reached back out to the warranty department and they came back out after we advised them that our pest control company recommended french drains.

In October, 2018, we were thinking about buying a D.R. Horton home in Hampton Creek Landing in Spring, TX. After a discussion with the sales agents, we were told our deposit would be refundable if we decided not to proceed with the deal. On November 19, 2018, we did in fact decided we could not afford the new home and advised the agents as such. Today, it is December 19th and we still have not received our deposit back yet. If anyone is considering buying from D.R. Horton, be leery of their practices!

Very bad experience with new development DR Horton Santa Rosa Subdivision, Maricopa AZ. We purchased a new build. Be here only 4 months. My granite counter top had a long scratch, kitchen and bathrooms cabinets dented/scratched, unfinished work/paint. Dents in closet doors, garage door rattling and making popping noise. When it rains comes through the bedroom windows along with wind and dirt, bedroom and other room doors not sealed or closing properly. A/C sounds like a train, chipped cement up the driveway. Did walk thru, He wrote down and marked the repairs with blue masking tape. He assured us by in 2 weeks, when we closed and got the keys all repairs would be completed. Well we moved in and nada.

Good Afternoon. I purchased a newly constructed inventory house from a builder, DR Horton in Lakeland, FL on December 21, 2017. After addressing poor construction/maintenance issues: Appliances such as a refrigerator that needed to be replaced after 4-5 service calls, an inoperative dishwasher, dryer problems, I am still having problems with the A/C unit. It does not cool the Master Bedroom/Bath/Clothes Closet in the back of the house. The A/C company has been out 6 times and only got the blower to cool around the actual bed only. The rest of that area is like living in an "oven". They do not respond anymore for help (I live in Central FL - the heat during the summer is brutal). I was told that because the builder developed this subdivision on swampland, there is nothing that they can do about standing water in the backyard area due to non-percolating dirt issues.

Bought a house in Village Grande in Glassboro NJ in Jan 2018. The HVAC unit for this house is not a good fit at all. In the summer it’s cold downstairs, hot upstairs. In the winter cold downstairs hot upstairs. They put another thermostat upstairs and there is a fan running all the time and problem not fixed and electric bill went up in cost. They refuse to make it right. Big mistake. Spent 350k. Complete disgrace.

I purchased a so called brand new house and what a 30 years painful mistake on my part. This piece of junk new homes has given me nothing but a headache and misery from day one. House very cold in winter, draft coming from every inch of this house and very hot in summer. My water heater and garage door broke 2 times in 2 years and shingles coming off, walls cracked and doors coming off frame, plumbing and electric issues which had cost me a lot of money to get issues correctly and still having more issues on the house. Made multiple request to so called warranty department with no resolution. Please please do your self and family a huge favor. Stay far far away from this builder and their homes, otherwise you will be wasting your hard earned money and will pay for it your mistake next 30 year like me. Very very unhappy buyer.

My home is 2.5 years old and the brick and mortar is separating. I called DR Horton and all I got was copies of the so-called warranty. Because the crack did not show up within the 1-2 years, it's not covered.

I was excited to purchase my new DR Horton. So excited, I did not research the company thoroughly. My new home is less than 2 years old and I have cracks in my foundation. I have water in my basement and DR Horton has not responded to my emails. I understand, this past Spring/Summer my area received a record amount of rain. I also understand problems with DR Horton foundations have existed for many years. After a little research, I'm confident the fault lies with the developer.

Fit and finish of our home is a travesty. Leaking roof that has been through one repair already and is still leaking. Concrete is cracking beyond the norm. Very unresponsive company. They don’t care!!!

The worst experience that I have ever experienced. They also rushed me thru the final inspection threatening not to close on time. None of the work was done for final but in order to close on time, I had to sign. They will not do anything and the report from my inspector calling it a joke. I will never use them again and selling in a couple of years. It's HORRIBLE!

I've been a master plumber for 13 years and that's the only thing I was concerned about when they started my house. I was looking at several other new homes in the same subdivision and they were jackhammering to move plumbing into the walls. So I measured my pipes and they were off and some were not even flowing the right way. Addressed this to DR Horton before concrete was poured. Now concrete poured and they're going to have to jackhammer 7 pipes. I don't know where to go with this now.

Ok, so had my house built in 2014. Since then the ac outside has had to be replaced, the garage door opener had to be replaced, the carpet is wrinkling everywhere, nails from studs are coming out leaving holes in wall. There is a hole in bedroom floor above garage about 13 inches we have to step over, feels like wood is cracked, the sink faucet has had to be replaced, the outside paint molded in a year. Had someone come look at it and they said it was indoor paint that was used. We paid for all brick that is good, and all upgrades possible. Beautiful house just a lot of problems. Worried about the floor above garage.

We bought a brand new DR Horton home. It’s built as cheap as possible. Our big front window leaked from the outside into the inside before we bought it. After almost a year, they finally fixed it. Our concrete started crumbling before the first year. We had a 2 story home. Our beam that went above the garage started sagging and the drywall was cracking. The carpet was horrible. Their subcontractors are horrible. They switched superintendents more than I switch underwear! So trying to get stuff done was a joke! One super would say one thing, then they’d switch. The last super we had came out of the model home to talk to us with white crap on his nose!!! DR Horton is horrible. I could go on... Do NOT buy a DR Horton home!!

Buyer Experience Spring Hill, Florida - My husband and I placed a home under contract where construction had already started. It is my understanding that the home had only just recently been started. We will be moving from another state, so we are not able to monitor the build like we would like. I had requested that we be able have the same interior as the Destin model review on the website. We have been repeatedly told no, even after we stated that we would be willing to pay for the cost of exchanging the cabinets and the granite. We would like to get at least 2 of the things that are important to us in our forever home. I cannot understand why the builder is being so rigid and unwilling to compromise. Our realtor is unable to get any movement. Can someone from corporate please help. Thanks.

2018 built home. What can be said. This is a 3 month old home from scratch. Built with the poorest quality possible. Wrong screws used in racks and sliding door frame. Kitchen and bathroom cabinets cracked. Large CRACKS on exterior walls both sides of house. Lawn SOP unleveled, possible water intrusion (this came from an inspector). Tile cracking. A co-worker has a new home in a different sub-division. He and his next door neighbor are experiencing many non-conformances more severe than mine. They start these subdivisions with the goal of quantity or QUALITY. And we the consumer... home buyer are the victims of it.