D.R. Horton Homes

The warranty process operated smoothly. I had a half a dozen issues that the warranty team handled perfectly. It usually took about a week to receive an acknowledgement of the warranty request from the builder and then we setup a date and time for them to come look at the issue. All of the issues were relatively minor. I needed to have a door adjusted because settlement was causing the door to stick. I had a shower faucet that became misaligned about 9 months after the house was built because of settlement which is normal. Every issue was resolved satisfactorily without incident. My neighbor and I discussed warranty claims before we both moved into the neighborhood at about the same time. We both had the same experience with D.R. Horton and we pleased with their warranty service. I am very pleased with my purchase from D.R. Horton.

Also read what you should know about buying a home. You can’t just go with what the SALES representative says, they are trying to sell you something. While they were building the house we were here almost every day looking so that the workers know if they messed up they would hear about it. One worker had used our bathroom, we immediately notified D.R. Horton about it and they dealt with it. Also due to the prices of the houses you know you are not getting top notch finishes. It is basic and from there you have to replace certain things (tile the bathrooms, change the tub for a walk in shower etc, paint the walls, wallpaper, your choice of light fixtures etc).

What is important that the foundation is good, your house has gutters, the plumbing and electricity has done good. You have to make sure that you review everything that they did and that you have everything in accordance with the agreement BEFORE you close on the house. We measured everything from the garage to the bedroom because when D.R. Horton told us our bedroom, garage etc is a certain size it has to be that size. Our inspector inspected the roof, all the systems in the house, the concrete etc. That is what you want to do.

It also helps that you tell the sales representative that you are going to have your own inspector. All with all these homes are good for smart people who don’t believe everything that a salesperson tells them but do their own research and inspection. I mean you probably will not buy a car without letting it be inspected first by a mechanic right? No matter what the salesperson says? Same with a house. New doesn’t automatically means good!

As a former Customer Service Professional for over 40 years, I believe I know Excellent Customer Service when I experience it first hand. And that is Exactly the experience that I have had with D.R. Horton Homes in Indiana, Indiana. D.R. Horton Homes, are track homes, "not" custom homes & are built to the highest industry standards according to the local community ordinances. Unlike most homeowners who only write "negative reviews", I take the opportunity to tell the other side of the story. If you are "reasonable" in your requests & expectations D.R. Horton Homes will deliver as promised. A 5 Star Builder? Absolutely!

They installed damaged flooring, so we have had the flooring company out several times. The last time the flooring company was here, the guy damaged our flooring even more with the machine he was using to do repairs. When we moved in, there were scratches on the wall, so we had the painters come out and they used the wrong color white, so we have a big white blemish on our wall for weeks before D.R. Horton finally fixed it. The doors and cabinets they installed are so cheaply made that the wood is chipping. The door in one of our bedrooms is separating because the material used in the door is so cheap. In fact, this door is located in the bedroom that nobody uses.

The manager Sean lies to D.R. Horton buyers. We have a neighbor who requested that his walls be painted another color than white. Our concierge, a D.R. Horton employee told me that he would check into this, as I also requested a different color for my wall. Sean, the lying manager, called me and said, "We only approve a different color if the wall is deteriorating." I know for a fact that our neighbor's wall was not deteriorating, as I was told by my concierge our neighbor got approved for a different color because he raised hell.

There was a huge crack in the cement flooring before we moved in. When we asked D.R. Horton about this, they said it was normal. We requested it be fixed. Our water system that came with the house is faulty and produced very little water. Our garage door opener was faulty and had to be replaced. Now, the keypad to our front door is sticking and we have to enter our code 4-5x before the door unlocks. After 5 months of living in my new D.R. Horton home, I can honestly say that my experience has been terrible. They are a low quality builder who will build you a very low quality home. We are having issues that should not be happening in a newly built house.

There are so many better options, don’t make the mistake I did.

I have squeaks on both living floor and top floor which is due to the cheap construction material. Shower panel is not leveled because of uneven tile installation. Trims and baseboards are not symmetrical due to uneven drywall installation in almost entire house. Driveway and sidewalk are not in sync as they constructed the sidewalk way lower than the garage slab. Their contractor would agree to this and would suggest raising the sidewalk and level the driveway, but DRHorton can’t deviate from their made-up claims. Flooring laminate is not secured and the gaps between them are very evident. When I move heavy stuff on the flooring laminate, they displace from their original position leading to more visible gaps.

In short, buying a new DRHorton home is like draining your hard-earned money for inviting a never-ending repair project. I would never recommend anyone to buy a DRHorton home, especially in NJ-PA. I have mentioned this to the management members at DRHorton including President of NJ-PA division, Mid-Atlantic President and the CEO, and they won't even speak to it.

They would schedule inspection and never send a report afterwards. Not even for a single warranty ticket they could provide facts for what was inspected and what was found. They would make false claims to keep up with their reputation, but they are incapable of bringing facts to the table or to fix the problem. DRHorton also runs a bad practice to send letters via their attorney to warn residents from posting their reviews on public forums as it may degrade their market leader position. When I try to escalate on a warranty ticket due to lack to response/traction, they would try to harass me by sending a letter via their attorney.