D.R. Horton Homes Reviews

During our first tour of the house, Mr. ** walked us carefully through every part of the property, both inside and outside. He explained everything clearly and thoroughly, including the home systems, smart-home features, utilities, air conditioning, security contacts, warranty information, deadlines, websites, phone numbers, and technician contacts. His explanations were detailed, patient, and extremely helpful. He also placed colored tags wherever small repairs or adjustments were needed. He did this not only where he noticed issues himself, but also wherever we asked, always with goodwill, patience, and without hesitation. His attention to detail was excellent. At the final walkthrough, he showed us that every tagged item had been repaired carefully, even in the smallest details.

Mr. ** answered all of our questions, gave us clear advice, and made sure we understood how to take care of the house and warranty paperwork properly. He provided us all necessary paperwork and contact lists for utilities and house services, and explained in detail how they work. He is clearly a highly trained and highly motivated professional who knows his work extremely well. He is active, dynamic, polite, kind, accommodating, and always pleasant to work with.

As someone who is myself a hands-on, handyman-type person, I was especially impressed by his sharp eye, practical knowledge, technical skills, and professional standards. We have also seen his truck moving throughout the neighborhood many times, which shows how active, alert, and dedicated he is in helping homeowners and making sure everything is done correctly. In my opinion, Mr. Carl ** represents the very best of D.R. Horton. He deserves the highest praise for his excellent work, his professionalism, and his care for customers. I strongly recommend him and am very grateful for all the help he provided to us during the purchase and walkthrough of our new home. Andrei and Maria

There were repeated mistakes, missing information, last‑minute document requests, and missed deadlines that no one took responsibility for. I kept waiting for someone to step in, guide me, or simply communicate clearly — but that never happened. The errors made by John **, combined with the lack of communication and guidance from Mandi Sutfin, created a situation that felt chaotic and out of control.

This experience drained me emotionally and financially. I lost sleep, I cried from stress, and I felt like I was constantly fighting just to get basic answers. No borrower should ever have to feel this way, especially during something as important as securing a home. I’m sharing my story so others can protect themselves from going through what I went through.

After living in the house for a couple of years I began to have mold issues only to find that the humidity in the house had been averaging 75% because the HVAC system was never properly configured. There were gaps in the tile where it was improperly cut, nothing is level, the laminate flooring has gaps under the counters, the stair railings fall out if you touch them... the list goes on. Lightning struck nearby and 8 of the LED lights burned out. Upon replacing them, I found that the wiring is different in every outlet box and some weren't properly grounded. I will NEVER, and I cannot emphasize this enough, EVER buy a D.R. Horton home again. I have invested more time and money into making this a liveable home than anyone should have to after buying a brand new home.

I was told I had a 5-year warranty and I am still waiting to receive a copy of that warranty to verify what is and is not covered. A roof gap that allows water intrusion is not a minor cosmetic issue, it is a habitability concern. I would caution anyone considering purchasing a D.R. Horton home to thoroughly document everything from day one, keep all warranty paperwork, and be prepared to advocate strongly for yourself if issues arise. "America's Builder" should do better.

Sure that was mentioned in the contract that we signed, but the fact is what’s more important satisfying your customers purchase or providing more funds going to the city? Add a cemented area at no cost beside every townhome driveway so we can have more room as this is a ‘family’ community and obviously more then one car is expected. And the green space that they have set aside at each bend looks as bad as our yards. Now if that was our yard the hoa would be getting on us to fix it up, but yet their green space consist of rocks, stones, dirt, dead trees, and again 4 years later that’s exactly what it still looks like. What a nice view.

The hoa payment set up on their website is ridiculous. I’ve had to fight late fees almost every month since I’ve moved here. So if you want brown grass, with stones in it and pay $83 a month for yard service just beware that is what you will get with your townhome and if you want to pay $350 a year for amenities that do not cost that much for upkeep be aware they will have an excuse for the main amenity that they know darn well everybody wants. They should have to pay for a pool pass for every single family in this neighborhood to go to another facility for their entire family. Regret my decision. Should be able to put 0 stars.

Now, Less, who is the property guy over here at Stoneware? Won't even return a phone call after I have called him numerous times and also text him numerous times I can see that he read it because my phone told me he read the messages. I've been working with the sales lady Susan. She's awesome. She tried to help and get DR horton to come fix this because I was going to buy a second house in this subdivision for my mother. And it was gonna be through Susan the sales lady and the office. Unfortunately, that sale is on hold until they come and correct the flooding at this house.

However some things were very obvious which makes me feel they lied to me when they said they did a final walkthrough. There was a big hole in the garage wall which an almost completely blind person would have seen. The dishwasher did not work, the garbage disposal did not work properly, a patio light was missing with wires exposed, etc. I could go on but I'm sure you get the idea. If you're brave enough to purchase a new construction DR Horton home don't only just look around during your walk through, get a ladder and look up then get on the floor even on you back and look down. If it's anything like my new construction home you will find something wrong or incomplete.