DR Horton Homes

Before We closed we were told that whenever a house was built next to us that they would replace our sod on that side of the house but when it came around to that time they didn’t stick by their word. Their contractors parked in my yard on my grass and a delivery truck with lumbar backed into my yard and left tire marks and I voiced my concern about my sprinklers possibly being damaged and the person in charge of warranties came out and basically dismissed my concerns even though I have pictures of all these events and issues and there are other issues outside but don’t wan't make post too long. Their customer service/warranty department will ignore your emails or dismiss your issues. I would NEVER purchase another home from this company!!!

I still believe in DR Horton the builder but I also believe they do not know how me and the families of Rye Wilderness are being treated. The salesperson Patrick ** is a good person but he is in sales and can't do anything for me at all. I've contacted the contractor John ** several times no luck. I've went to emailing Mr.**@DRHorton.com and he has tried to help but it's not a warranty issue. It was a construction issue (i.e. John ** the Head Contractor). So where do I go from here? Already contacted Head Quarters in Texas and they said someone would get back to me and that's been 2 weeks ago. This all started out as a dream home coming true... These issues are all simple fixes that can be done in less than 3 minutes, so the question is why push these items this far when I was a proud owner of a DR Horton home... One of the owners pushing my friends & family to purchase these homes. So Why?

All D.R. Horton’s Customer Support Personnel who are sent to investigate problems come prepared to give every excuse in the book why your problems are not their fault and how your problem isn’t covered under the warranty. I have had the experience of battling DR Horton for over thirty months on so many issues of poor workmanship to substandard materials. I been finding serious problems with my home since the second day I occupied my home. I’ve had now (6) Windows Replaced due to WATER INTRUSION, I had the three bedrooms rugs replaced three times and they still had to be torn out due to dampness and mold. The rugs would peel up and smell rotten. DR Horton Warranty people told me that this is NORMAL in all homes… the rugs just need to be stretched again. REALLY??? I’ve had continuous water intrusion since I moved in.

On a recent repair by DR Horton sub-contractors, they found that my rear wall that had two of the six windows leaking into the wall. This window was not sealed from the outside properly. They sealed it correctly and now this window does not have water intrusion. I asked them to check the rest of my home when they put me out of my home for 21 days so they could bunch up the many repairs that accumulated. They never checked the home and now I again have water intrusion in all the other areas they failed to seal. The repairs were done in the end of June this year 2017 and we did not have any serious rain until Hurricane Irma when my baseboard moldings which were just installed by DR Horton warped dramatically and pulled away from the sheetrock leaving a large gap.

When I reported this to DR Horton Customer Service they sent someone out who was a novice and could only utter words that he was programmed to say defending DR Horton Home Builders. He kept referring that I am out of warranty. Let me tell all of you reading this, you are never out of warranty if you are on record when you report the un-satisfactory deficiencies in your home prior to the warranty expiring. Also certain parts of your home have a ten-year warranty. Also shoddy workmanship and sub-standard materials that are not to code is a violation of building requirements and regulations and is in effect and active throughout the life of the home. I’ve been told by (2) Licensed Builders that they suspect the bottom courses of block may not be filled to code. Water intrusion has already caused me many problems.

As of now my brand new 5 ¼ inch replaced baseboards have warped away from the sheetrock once again the entire length of the home. So do you think the water has intruded because it is the exact same scenario over again? The manager of DR. Horton Service told me in writing that these brand new baseboards warping and breaking away from the sheetrock is NORMAL & COMMON. Have any of you ever seen this in a well-constructed home?? I think not. DR Horton wants me to wait and see if it gets worse… Do I wait until my home floods??? The problem exists now… It needs to be waterproofed and sealed correctly according to code. I do not want to be flooded out in a major hurricane. This DR Horton Home is the worst constructed home ever. Serviced by their do-nothing excuse filled Customer Service Personnel. DO NOT BUY A HOME FROM DR HORTON. Southeastern Region, Palm Bay, Florida. Keith Williams, Pres.

The reason I am writing today is about a major water leak which happened on June 22nd 2017 with a pool of water on our ground floor coming through the sprinkler right after my husband took a bath in the master bath tub. We had someone come in the following morning to check and told us they will be contacting us to get to the root cause of the leak. After 3 weeks of wait, someone did come in and identified the leaks coming from two places, master sink and laundry pipes. Everything was tore apart, the ceiling near the kitchen area where the water was dripping, master bath cabinets, mirrors and washer/dryer removed in the laundry room and huge dryers were placed to remove the moisture.

We were told that the drying would take 2 days before someone would check in and start the work to fix the piping and leaks. No one came, repeated phone calls to the company and warranty and I was being told that the builder did not approve on several occasions. Finally the approvals went in and the company who was in charge of fixing came in after another 3 weeks of torture with loud noises from the dryers, no access to laundry, master bed room which was full of the cabinets, mirrors and boxes. On Aug 4th 2017, we finally had workers come in to check that there is no moisture anymore and turned off the dryers. Wow it took them 6 weeks since the leak to finally claim no moisture after all that drying. The drywall was patched and painted for 2 more days and they left saying that they did not get the approval for plumbing yet.

I had to go thru the same agony, several calls to DRH warranty rep, James and leaving voice messages with no response and finally I met a DRH warranty rep, Eric who was working on my neighbor’s house and I told him the suffering we were going through last two months. He called the contracting company and finally I got a call that they will be at my place on Aug 22nd to fix the plumbing and put the cabinets back. We took the day off just like we did for all the other times the workers were in before and no one turns up. I know this is a long email but I am beyond frustrated now. We have lost hope on DR Horton, the company which claims they are top class, I have to tell that they are cheap, very horrible customer service and do not have any concern for the residents who have spent millions purchasing so called luxury homes.

It is not just me alone in this struggle, our entire community of 60 homes in Patterson Ranch have faced similar experience, very dissatisfied with the service and the quality of the plumbing in our homes, I know at least 5 homes who have had major water leaks in our neighborhood. I have the open items from my initial walk through from over a year back hoping that they will get to it someday. I hope this is reaching the right people at DRH and some action is taken or else you will start hearing from more and more people like me who are beyond frustrated and disappointed with the poor quality of homes you are building and cheating people of their money!

I called D.R Horton and they told to call my homeowner's insurance because my water damage warranty expired and I responded "but the house has a 10 year Structure warranty" and they responded that the structure damage is not cover because it was damage by water. Keep in mind that it was damaged by water because they did not properly install proper flash to divert the water. I called my homeowner insurance and they won't cover it because they say the damage was caused by a "design flaw". Well damage estimated cost is $7,000 that is not covered by either D.R Horton or homeowner ins.

As I research my homeowner's insurance, I noticed that the policy has on it as the insurance agency "D.R Horton Insurance Company, Inc". Yes, same company that build the house is also the insurance agent. So there no way that this policy could ever benefit me. Then I come home one day from work and it is raining in my garage. I called a plumber and they found a pipe on my wall on the second floor that was installed with a kink in it that eventually sprung a leak in my wall and causing extensive damage to my drywall on the ceiling in the garage. I called my homeowner's ins. which the agent is D.R Horton themselves again and they told me that the $2,100 water damage would be cover but I would first have to pay a $5,000 deducted because my policy has a $5,000 deductible per claim. At this rate they will never pay for anything.

And now my roof has started to leak into my closet on the second floor, I called a roofer to come give me a estimate on how much it will cost me to fix the leak in the roof, In the meantime I have not been able to get a hold of someone from D.R Horton but even if I did they will wiggle their way out of paying out anyway. I really hope that if a lawyer reads this or anyone that have any idea of how I get some legal counsel on this situation to please contact me. I really could use some help in getting some resolution. Please contact me at my personal email: **. Once a dialog has begun I will provide my cell number. Thanks in advance.

We bought this home to facilitate our growing family. We hoped this would be our forever home and now we are siding with the fact we will probably have to move again in a few years versus constantly fixing everything that breaks. Their warranty service is full of excuses and won't really repair anything. It's all patchwork that will come apart again. By far and away the worst purchase of my life!

Material is the cheapest they can find. Paint is diluted down 10:1. They will not write down everything that is wrong, they want a bonus. Once that is received you might as well they are done. Their workers are illegal and can't speak enough English to answer a question. "Yes Ma'am this is gray grout." No it is red. 15 visits we bought our own. We paid 3600 for a very nice upgrade in bathroom. They did not order our tile so they put gray walls, brown floors with a deep gray grout. I cried every night. "Go pick out another tile and we will put it in," they say. They would not pay. They run out of tile, hide it in a corner, fireplace, also an extra we had to prove it should have. A Air condition guy accidentally sprays Freon on your roof hearth.

This was supposed to be the best year of our life and we have had more than a hundred workmen all hours day or night. Yes they are supposed to call, no they don't. If you have an appointment they have a death in family, sick children, taking father-in-law off of life and so on. Oops the father-in-law died 4 weeks ago, his men he let off for funeral, they actually quit.

For one thing after 6 years it is not going to match and the color will be also different if I ever wanted to sell our home for any reason, we couldn't because the outside of our home will look stupid. DO NOT BUY A DR HORTON HOME THEY DO NOT STAND BEHIND THEIR HOMES OR THE QUALITY OF IT. THEY BUILD WITH CHEAP GRADE MATERIALS AND NEVER FIX ANYTHING. This is the worst company in the world to build homes. You can get a better grade house by buying a mobile home.

IN fact we had ordered almond windows, almond trim and white cabinets. We had no idea that "Avanti" was the style, not the color. Needless to say, everything changed on our house!!! Next lie. That we would be in by Sept. We had a 6 month lock on rate of 2 5/8% so they had to finish by end of the year which they did, but with incorrect specs as noted. Next lie, I asked for a copy of the "plat" with notes and elevations and easements. I received a platted lot map with NO EASEMENTS!! And no notes for a drainage ditch, which now ran across the entire width of our rear lot line AND was full of water most of the time! Which was promised that it was "only temporary"! 7 months later and it's still there and now we have stinky smelly ugly ground water bubbling up!

We had some issues with landscaping and I requested an "as built" survey to include an "elevation map" so I would know if the lot was graded properly. I got it and my lot NOW HAD A 20FT WIDE EASEMENT ACROSS THE WIDTH OF THE REAR YARD! We have had water flow problems with the internal plumbing since day one and no one wants to fix it! NEVER NEVER NEVER BUY ANYTHING FROM DR HORTON OR IT'S SUBSIDIARIES!! THEY ARE LIARS, AND JUST SUCK!

I purchased their upgraded bronze package for plumbing and lighting. In my MBR shower, they used a chrome drain plate that I've asked them to replace numerous times! Their employees ruined my MBR tub and they sent someone to repair the tub, however, he damaged the drain plate and they refuse to even replace that. Their "upgraded lighting package" is of extremely poor quality. The only thing holding the glass shades up in my kitchen are the light bulbs; it's very obvious to see. In the bathrooms the lights over the sinks will not stay in the up position; there are 3 lights on each fixture and the arms holding the glass domes won't remain in the up position. They sent a "supervisor" (lots of those) to fix it and not even a week later it had fallen again. The pipes behind my toilet protrude from the wall; they sent someone to fix that and the following week it was once again sticking out from the wall! It should have been tied down.

Their employees are obviously untrained and don't know what they're doing. Their employee turnover is ridiculously high. I purchased a hose bib to be installed near my garage and that was missing. They finally put it in last month; the plumber had to cut through drywall and remove a brick. When he finished he said someone would be back soon to clean up, repair drywall and replace brick etc. No one has yet to come and I've called and left numerous emails that go unacknowledged. Major problems with their well and irrigation system; it broke down so often that I had to pay $2,000.00 for a new well and I've had no problems since. I have sprinkler heads that were placed under existing plants. The sprinklers shoot water up 5-6' on my brick. Some areas don't get water.

Before laying the sod my backyard was never leveled and there are numerous areas that sink in. My neighbor witnessed them laying sod that was full of weeds! The landscaper sent 2 of his best employees to come out to determine the problem which they did. However, he refused to use their advice as it would cost money. Instead he sent someone out with a huge plastic tank that he filled with water and proceeded to roll over my weeds and grass. It looked like something taken from the Flintstones cartoon! Obviously it didn't help at all; it was just a gesture to placate me. The supervisor in charge of my house was fired just after I moved in. I've built with Centex and Winchester Homes and I've never had the problems I've had with Horton; never again!!!

Another appointment has been schedule for Friday, July 21st. This is putting my family in an oppressive hardship. I now have to take off work (losing money) in order to get the air conditioner fixed. The idea was to buy a maintenance free home (new construction) at least for a few years and we choose DR Horton, but this is certainly becoming an awful nightmare. I have sent a number of emails and only the first was responded to effectively letting us know that the responsibility lies with someone else. I wonder if this happen to anyone working in the DR Horton family would it be considered ok. Shame on DR Horton.

Second my garage door floor has a crack in the middle. Looks like it is going to split in half. Third my garage roof has a water leak, water is filtrating by the roof and paint and wood were peeling. They put a patch inside, but the leak on the roof was never fix. They were supposed to come today to fix it and is 1:00 pm Monday 7/10/2017 and still not sign of the roofers and if they are not coming, a courtesy call should be the right professional thing to do. Third the master bedroom bathroom walls were not painted properly. Walls peels away. No primer was put before putting the paint. I call the guy in charge of the construction and he said that this was happening, for the paint that was used was a matte white paint. How can it be possible not to use a water resistant paint in a bathroom where water is the main element of use? It makes no sense to me.

Now I have to repaint the bathroom myself and waste my money in a brand new home that I bought not to have this issues. How can this be happening? Finally some of the pavers are lifting up in my driveway. They were not properly adjusted, also every time they are doing construction next to my house, the workers are using my yard to place their tools and my grass is getting damage. I will like to send you all the pictures I have with date stamp which I will keep for my personal record.

Once you close on your home they want nothing to do with you. I think DR Horton should slow down on building homes, they have a home ready to move in within 60 days which is way too fast I feel. They better fix this because people are not going to take a 30-year loan on a home that is going to fall apart. Again I've been blessed. So far so good and it's going on two years with my Crown Home by DR Horton.

Our sales person Danielle ** is doing her absolute best, but this is way over her head. When we previously reached out to Danielle's manager, Rebecca **, she was unprofessional and completely useless. Her one comment that stuck with us, "Maybe we should push the closing date to July 31st." Well it is now gone from June 26th to July 31st and quite frankly speaking is someone from DR Horton going to guarantee that this isn't going to happen again? Is someone going to stop taking the lackadaisical approach to this situation and make a sensible business decision to put security in place at Sanders Farm? Or does DR Horton not care because financially speaking it's just a drop in the bucket for them?

I have already taken steps and I am communicating with one of the top lawyers in Charlotte to see what can be done about this unacceptable approach to families trying to move into their new homes. I am hoping someone can address this situation and take the proper steps in assuring this is handled in the most expeditious manner. It is most unacceptable and unprofessional. I will make it my best to spread my dismay with this company.

I wanted to remind you, I paid extra money for material/labor to install blinds on all windows. Since day 1, the paints were off on sills. It was noted in the warranty paperwork since day 1. Harry, who was our building warranty guy and he left with DR Horton. Later there were many pictures taken by painter and they left, never showed up. Marsha never followed up. Windows blind guy say, "It is a cheap paint," whereas painter say, "It is a cheap blind." It's been going on since day 1 and it is 14 plus months now.

If paint was good we wouldn't have this problem to begin with. What do you do if you were in my position and you hired some company for painting? Let me ask you simple question, how long this communications have been going on? Is it not wasting everyone's time here for a simple thing? If painter doesn't want to do a better job, I don't need your service. I will go to street to street, door to door and explain my pain and struggle that I am having with YOU GUYS. I never ever struggle like this. Again, my pain is not going to go away simply. You guys are advertising "AMERICA'S #1 HOME BUILDER 14 YEARS IN A ROW"? WOW.

You email the warranty people and nobody will email you back. I have had to take numerous days off of work to try and get workers in my home to finish, redo or fix problems in my home. This is a brand new home and I should not have all these issues. These are just some of what has been going on. I would not recommend buying or building your home through them unless you want a constant migraine.

Recessed light in the pantry just so happened to start cracking spilling our installation into the pantry until I ripped out their crap install from most likely undocumented workers that pay no taxes. I could go on and on. The bad thing is that we will cannot receive any compensation in the newly constructed subdivision that is only 6 years old. I only hope this review brings about accountability and change with the organization. DR Horton buyers beware. We are in South Louisiana if that makes any difference to viewers of this review. I am currently on vacation and as soon as I return home I will submit pictures and receipts to further validate this review.

Every time I call they say this. There has been no appointment set up because she won't set one. She just will simply send someone out. This loses accountability for whoever is supposed to come out to my home. I have pictures of this proof. The porch is tearing off of the front of the house. It is a hazard for my two children to walk on the porch for fear of it collapsing. Given that I have no other choice but to complain about something that was written in the signed documents and was not met by Express Homes or the specified partners. I can and will fix this myself with no help from Express Homes who has told me time and time again that they will "send someone next week". If this was taken care of as stated in the paperwork I would be completely satisfied with my purchase.