D.R. Horton Homes

This means I could not get my keys today AND when I contacted my Sales Rep in City Gate (neighborhood I purchased in), she acted as if she had no idea what was going on although my lender said she was on all email communication regarding the tax situation. No one has been able to tell me what exactly is going on and when I’ll be able to receive my keys. This literally has taken the best part of the “first-time homebuyer” experience away and no one seems to care because it isn’t them with the short end of the stick. I will be contacting everyone in corporate tomorrow morning, but I will never purchase another DR Horton home after this experience.

These are just some of the primary issues recognized thus far. The more serious issue regarding the driveway having to be torn up refers to a plumbing pipe being clogged with debris, which resulted in overflowing toilets and bathtubs. This action now needs to occur to fix issues or mistakes made by the contractors chosen by DR Horton. As a suggestion taken or not, the company should focus on quality rather than "closing as many houses possible before year-end" as that is a rather poor business strategy. Stretching employees or contractors so thin to where they make continuous mistakes is not the answer and will always result in consumer dissatisfaction (hence the current rating of DR Horton).

The company grew too big and forgot to maintain quality over quantity. Hopefully my issues get fixed and this review helps the next home buyer in their search for a good builder. The company should provide some incentive or free smart home hookup and service for a couple with how much stress and headache they have caused in a short time.

4. A part of the bathroom is damaged. We are a bit disappointed with some incomplete finishes, a complaint was sent but no response has been received.

I have been given three times closing date and each time delayed to further date!

I made plans accordingly and now my life is in chaos. The apartment complex did not renew my lease and I had to live in a hotel room with my family. Then again I had to sign a short term lease with avery high rental fee. Due to the uncertainty in my life, my job performance dropped, once a very bright student my daughter is struggling with her grades, she even does not have a place to study ! We can't rent a proper apartment because nothing is certain. My son can't join us because we are living under minimum possible conditions. My wife started taking anxiety pills!

My home buying process started almost 9 months ago and still waiting for a closing date!

I lost a lot both mentally and moneywise!

I am really helpless and I do not know what I can do more?

I am seriously looking for an attorney, and I think this issue needs a class action by D. R. Horton buyers. They will give you a true nightmare, they will not fix anything and they will keep dragging things to save money, so, basically they will sell you a defective house with a lot of promises and then they make you suffer for more than a year so you would give up. Well guess what? I will not give up and I will choose each and every available challenge to make them pay for how they treated us. This is a critical time, there is a pandemic and they keep sending workers to tell us each and every time that “this is not what we do”. This is absolute disrespect for your customers’ time and intelligence. We think that those prices were not good for the damages we are struggling with.

I want everything fixed within two weeks, we have been waiting for more than a year now and D.R. Horton have been using us for this long. It’s the least you can do to try fixing your reputation and honour your part of the contract. Even the person responsible of the repairs in this area, he comes to our house every time very rude and very disrespectful. I know he is trying to save money for his company but guess what, there will be no company or job if you lose your customers!!

Approximately two weeks before our closing date we visited our home and saw that D.R. Horton had removed all of the model furnishings – along with the Whirlpool 500 Series Dishwasher and Electric Stovetop/Range. Removing the appliances was a clear breach of the Model Home Addendum contract. Our Sales Agent, Christy ** had no explanation as to why the appliances were removed or where they were. Michael **, Sales & Closing Coordinator agreed in an email it was a mistake to remove the appliances. In subsequent communications, Area Manager Holly ** agreed to replace appliances with ones of equal or greater value. After saying the replacement appliances would be installed in the days before our closing date, we were texted a picture of the installed appliances at our closing.

After getting possession of our new home, we came to realized that the replacement appliances were not of “equal or greater value”, but were of lesser value and features. In our Home Purchase Agreement in the Purchaser Selection Sheet section it clearly lists Whirlpool 500 Series appliances for a dishwasher and electric cooktop. The replacement appliances were Whirlpool 300 Series appliances that are of lesser value and features than 500 Series models. We were shown 500 Series appliances in our walk throughs and thought we were paying for 500 Series models. This is a classic “bait and switch” tactic used by many unethical businesses.

On August 26th I emailed D.R. Horton employees Holly **, Area Manager, Greg **, Area Manager, Christy **, Sales Agent, and Michael **, Sales & Closing Coordinator that we wanted D.R. Horton to either provide us with 500 Series model dishwasher and electric stovetop or our estimated cost difference between 500 Series models and 300 Series models which we think is $425. On August 31st, three business days later, Holly responded that she would have a “response in the next few days.” On September 7th, four business days later, I emailed Holly asking for an update.

Today, as I post this, seven business days later, we have yet to receive any kind of response from D.R. Horton regarding the appliance “bait and switch” tactic or making it right after they breached our contract with them. So it’s taken them over three weeks to do nothing actionable. It appears this is not unusual behavior from D.R. Horton and it’s totally disappointing as they had an easy opportunity to make things right. Terrible customer service as we will never recommend anyone buy a home from D.R. Horton. PS: Whirlpool 500 Series appliances are readily available at local area Lowe’s stores.