DR Horton Homes

I am fortunate enough to know what to look for during the building process and I drive the supervisor crazy. It really comes down to a floor plan, price and location that you will like. My DR Horton Homes met this criteria on all three on two of the builds. I’m fortunate with relocating in different states they were here. All builders have these issues and it’s down to what you want. Just make sure the person in charge of building your house (supervisor) gets out of his truck and goes over the work they are doing than sitting on their phone all day and just cutting P.O.’s. If he seems that lazy then your house will look it. They need to keep on the quality and I felt my guy did his best. After one year now they came back with the contractors and repaired my floors and interior paint. I happy and that is all that matters. Do I see problems in the future. Maybe but if you have any house you will. That’s life. Hope this helps.

When it came to finishing the model home, I was brought in for inspections and looked at the home several times. I wasn't able to choose my own colors and cabinetry because the far was too far along by that point, but I didn't mind. I used the DR Horton Financial company as a lender for the loan, and the representative Tiffany was very helpful. She answered every one of my calls, and always had an answer. If she didn't she got back to me promptly. The closing was not delayed, I was kept in the loop, and it was executed as planned.

On to the final walk-through inspection. This is the area where DR Horton has room for improvement. About 2 days prior to closing, the builder scheduled the initial and final walk-through. I was skeptical that things would be fixed in that time, but it was. It is important to note that all findings were cosmetic, and nothing major. I'm not a handyman, so I wouldn't be able to tell if something major was wrong anyway.

On the day of closing, everything went smooth and we purchased the home. There are still some things that need to be fixed (there is a dent in the garage door), but nothing major. The only thing that I noticed is that on my kitchen island, under the granite countertop, the builder did not install a piece of molding. Purely cosmetic, but still. The overall process went smooth.

**IMPORTANT**. If you take one thing from this review, take this. I hired my own inspector (cost about $300) to inspect the entire home for anything that is wrong. Even though it is a new home, you never know what might be wrong so hire a professional to look at the home for you. Don't let anyone tell you not to have an inspection simply because the home is new -- my inspector DID find some discrepancies.

Also, FINAL IMPORTANT NOTE. Hire a real estate agent. They are your advocate and when things aren't going your way, it is good to have someone fighting on your side. DR Horton paid my real estate agent's fees, I think this is something they regularly do. The inspection that I paid for and my real estate agent were my two biggest reliefs when it came to this process. I used the VA loan because I am a veteran. I say this because I'm not sure if this affected any portion of my home-buying process differently than someone else.

I sent my 1-year list to them, and the building representative addressed all my concerns. The building representative and customer solutions representative get a 5-star rating. The 4-star review overall is because the paint is construction grade (I had to repaint, but on plus side painted the colors I wanted) and because towel racks and toilet tissue holders were not included (installed myself); however, I chose what I wanted while also having ceiling fans installed. Overall, very positive experience. Awesome neighbors too!

They submitted a warranty claim for their sprinkler system and the second floor bathroom floor on May 2nd of this year. They are still waiting to have these issues resolved. Devin, the warranty guru says that DR Horton doesn't hire enough contractors to service all of the claims. He says, "We'll get to it. We're not going anywhere". He says that someone will be out next week, but no one ever shows up. Their lawn is burning up (it is SC in the summer, after all). My wife and I experienced the same types of delays with our home as well, but to mess with a 90 year old woman like this is totally unacceptable. If you are looking to buy a new home and you do not possess the patience of Job, my advice is DO NOT BUY A DR HORTON HOME.

I had two separate roofers, along with the adjuster tell me that it was the poorest roof install they had seen. Every other shingle was not even nailed down. I wanted to let you know that "We are sorry" isn't good enough. I realize I will never see a dime from your company, because you don't stand behind your work or the work of your subcontractors. I have come to grips with that. What I am going to do, is spend a significant amount of my time telling my story every place I can. As a regular part of my day, everyday, I have a goal of finding 5 places were I can post my experience with D.R. Horton. It is just ridiculous that I would have to replace an entire new roof after 4 years of home ownership. Chris

So... now that I have nearly emptied the garage in 100+ degree heat, I can assume he’s gone for good and I’m left with a horrid looking cement job. As time goes on, the cracks will get bigger and the cement will chip away. Then I’m stuck with it because they hire people that don’t give a hoot. Thanks a lot. As a realtor, I will advise clients NOT to purchase here. And to the young kid who snuck off without a word.... You are very unprofessional.

Jackie said a rep from DR Horton would be out July 1st and I waited like an ** all day and no one showed. Every day I will submit claims and bog you down. Your customer service is absolutely horrendous and I've been telling every realtor I cannot to suggest DR Horton cause you have to scream and yell to get any out to fix anything! Another few emails will go in then I'll come up to Tampa and we'll straighten all this ** out, I just want some documentation before we all meet! Now, if you read the entire email, it's clear I'm stating my frustration with no responses from any DR Horton employee as well as appointments going missed and without calls.

So, in reading my email, it's purpose was to show that if no one is going to respond or communicate with me, then yes, of course I'm going to come up to the office in Tampa and get to the bottom of it! Who wouldn't? DR Horton should look into why no one was responding to me, at all, someone up there should be doing their job! I want everyone to know the absolute frustration Horton caused me to have to lash out in an email like that, hence the horrible rating. Horton should be inquiring as to why no one was responding to me, following up with me, treating me like a customer who bought a half million dollar home! No they didn't, but they were quick to interpret my email as such a serious threat that it required legal and possible law enforcement action! Un-Real... There will be other homes in our future, but not by Horton, and I write this to warn others!

Original Review: Purchased our home from DR Horton in June 2018. Numerous warranty issues, but so many were put in and just ignored. No response, no email, nothing. Upon numerous complaints finally was answered and appointments set up. Then not everyone showed up, no calls, no nothing. More emails, and no responses, no emails, nothing. Eventually I emailed saying I was coming up in person to the Tampa office so then I could straighten out all these problems, then I was contacted immediately but not to fix anything but to be told of possible legal action for threatening their office and employees! No kidding. I never ever threatened any kind of violence of any sort but that's what DR Horton finally reached out to say. They scheduled more people to come out but we'll see.

Not enough space here to really tell you all how long this took place and how I was treated, and that was buying a half million dollar home! I am writing this to inform others to be real careful buying from Horton. I would highly suggest to not buy any home from him. They are built fast and cheap, no pride in any of the work, cheapest labor and tons of missed and cheap work done. Trust me, really, do not buy a Horton home. You will regret it. They look nice and present themselves well but please trust me on this, you will buy a lemon. Without hesitation I would buy from any other, ANY other builder before Horton in the future. Buyers beware out there.

After several attempts to get it repaired over the last year we still have no resolve and now the a/c is out completely. We were promised a replacement tree that was dead by the builder that still hasn't been replaced. Our stairs to the second floor are sagging and there are signs the stairs' integrity is failing. We have numerous sheetrock issues that still have not been fixed that were taped off to be repaired before the purchase. We have a bathroom sink not attached to the bathroom countertop. We have rebar poking up on the driveway that has still not been replaced and the list goes on. DR Horton does not honor their contractual Warranty obligations and we are seriously considering filing a lawsuit.

With all the reviews we've read it looks as though we may not be alone. We plan on giving DR Horton one last opportunity to fulfill their contractual obligations before filing suit and should they choose not to honor their piss poor build we will be contacting our attorney. If you are looking to purchase a new home we would highly recommend finding someone other than DR. Horton. We are also going to reach out to David Auld - CEO, Michael Murray - EVP, COO and Bill Wheat - CFO directly.

In December we went to the design center to pick out cabinets, floors, etc. Months went by not hearing from the sales manager. Me and husband would go to the lot that we purchased and noticed that nothing was happening, but other houses DR Horton homes were being built. At times when trying to contact the sales manager she would not return calls immediately. We have had to just walk into her office and surprise her to try and get updates. We were told that our house would be ready in June. We meet with the builder for the RED LINE in April. In talking to him about the blueprints we started talking about the kitchen and the built-ins and the builder advised us that it was not in the contract along with the 3rd bathroom in one of the bedrooms on the second floor that the sales manager had told us we will be getting.

Long story short, it is now July and I’m still not in my house. I still don’t have my built-ins, I don’t get updates on a daily or weekly basis of what is going on like I was told that we would be. And it looks like they started applying the brick and stone and just stopped. I wish I can show you a picture. Still no updates by sales manager or builder. My husband and I had to move our family out of our rental going off a promise that our home was going to be done in June that was untrue as well as my built-ins and bathroom. Something needs to be done.

I'm a wreck worried about the mess the paint guys are going to make and I’m sure they will. My pavers in my driveway, walkway, and lanai are sinking. The screens don't fit and therefore I can't open my windows or bugs get in. Please save yourself the hassle and don't buy from this builder. I'm heartbroken and out of money because of all the money I've had to put into this home. I need to go back to work but have found dealing with them to be a full time job. It's sad and very wrong!

Andrew ** with the Tampa office doesn't answer his phone or return calls (this is the second person assigned to our claim). Just think - 8 months of busted tile in the front foyer/entryway and nothing has been done. Just excuse after excuse. One time we took off work because the tile guy was supposed to come and he was a no show. Said DR Horton didn't pay them to do it. Now they're paid, supposedly, and they're saying the "tile they ordered" came in and is broken. And they just now figured that out? We're not stupid, DR Horton. They've had months and months to get the tile. Come on DR Horton. This is BS. We've missed many days of work with these so-called "scheduled appointments" for repairs only to get no-shows.

Upon that inspection, 6 stucco cracks and 2 holes were found on the left side of my home. It continues to rain and they continue to leak. I asked DR Horton to expedite the repair to avoid further damage. The warranty department scheduled my repair for 6/19/19. It has rained almost every day and my house keeps leaking. On 6/19/19, the contractor called to tell me that DR Horton failed to submit a work order until that morning and they won’t be able to fix the repair until 6/24/19. It continues to rain and my house continues to leak. I was lied to by the builder. The house still leaks. No one at DR Horton will answer an email or return a call. Buyer beware!!!

After waiting for some time, they finally removed the sloped concrete and re-poured new concrete. They promised to come back and power wash both our driveway and garage floor as there was a lot of concrete residue on both. However, we had to make several phone calls to make this happen and the driveway was not power washed. I am sure it will look fine when I have it sealed. Two days after closing on our house we had appliances delivered and one of the technicians pointed out that there were screws missing from a door hinge. I took a look and sure enough there were. On top of that I decided to look closely at the door and noticed it did not close properly. There was quite the blast of cold air coming through the gap in the door. I also noticed one of the hinges was not even installed correctly.

After three tries to repair the door it is a little better but still not correct. The floor installers did a terrible job with gluing the floor at the seams. There are all kinds of bumps, hills and valleys. Curious about what they did to clean before hand and what kind of sub-floor they used. In addition, there is residue which we are unable to remove. Just feels so amateur, especially for a $300,000+ home. Within the first few days we went to install a new dining room fixture and found out that the electricians did not install the box in the center of the room/sliding doors. The measurement was off by approximately 5 inches. I had to purchase a swag light so it would not look ridiculous when viewing from the kitchen or hallway. Another electrical issue is that the three switch box by the front door which includes the porch, entry and hall lights is a 1/4" out of level. I am unable to even cheat and get the cover to look somewhat level.

While I am addressing electrical issues, one of our led puck lights already went bad. The frustrating part is when I removed the fixture, the ground wire was not attached to anything. It was stripped on the end and just hanging there. It is not too hard to just cut the wire or cap it with a wire nut. I am an elevator mechanic who takes pride in my work and would never leave any of my jobs until it was up to professional standards. When we spend the amount of money we did on this house, we had the expectation to be acceptable. We didn't expect perfection, just expected that there would have been a bit more sense of pride in the workmanship. The only saving grace is the views we have. We will have to see how the rest of our one year warranty goes with the sub par construction.

Finally, DR Horton really needs to strive for better communication skills. Believe it or not, we are pretty laid back folks. The lack of follow up whether it was phone or email was beyond frustrating. Customer issues need to be addressed, even if it's just to tell us that the problem is being addressed as well as a time frame expectation. Not getting back to customers is a sure way to piss them off and totally unnecessary.

Our carpet looks like it came out of 30 year old trailer “which they are paying to replace it with the same carpet” and RiteRug came out and said “Well this isn’t going to fix your problem because this is the same carpet and it’s going to do the same thing. It’s just going to Mat back down because it’s very very cheap carpet.” WOW. The cheapest carpet on the market in a $200,000 plus house.... Our tub is cracked all the way around it and when you step in it all it does is crack like it’s going to fall through. Our backyard is a disaster and we keep getting the run around on that too. Our whole neighborhood is seeking out legal means of resolving these issues and at first I wasn’t going to join them but now I can definitely see why their suing. If I could I would give this house back to DR Horton or ask the owner if he would put his family in it to live....Sorry company and the worst company to ever build houses.

Now that DR Horton has turned the community over to the residents we have found out that they were paying 51% of the HOA dues each month to sell these homes. Our HOA fees are increasing by $400 per quarter due to the financial state we have been left in. We are now having to pay $1200 per quarter to cover the fees! No one would have qualified with that amount in HOA dues. This seems to be a common trend with DR Horton, I hope no one ever has to go through this. Multiple homes will be foreclosed in this brand new neighborhood thanks to the lies the sales reps told us and the blind fold DR Horton created.