D.R. Horton Homes

Both times I contacted Connie at DR Horton in the mortgage department and she changed the dates with no problem. We also cannot say enough about the construction manager Robbie. We had our new home inspected (which was their suggestion) before we closed and he found a few small problems (which I think they have to). Robbie fixed them with no questions asked. During our one month walk through, Robbie addressed every issue we had and even fixed the problems he could right then. I would highly recommend purchasing a DR Horton home.

We had a couple of tiles with smudges on them during the walkthrough and Keith immediately had the subcontractor who worked on the house come all the way from Orlando, about an hour and a half drive from our neighborhood, come out and fix it. Keith was very professional and understanding through the whole process, knowing this was the first home my wife and I would own together, and was always there to address any concerns or issues we had. Very professional with a great attitude and making sure any problems we had were taken care of right away.

We had also heard of problems with their mortgage company and preferred lender, but the communication and process with us was smooth and painless. Paul, who showed us the home, was the best. He still, to this day, several months after living here, checks in with us and makes sure everything is ok. We came by the house every weekend to make sure things were coming along well and he never was bothered by or minded us doing so. All in all, so far we’ve had no issues and the home appears to be well built and we love it. Subject to change down the road, of course, given wear and tear, but everyone with the company that we’ve worked with has been nothing but first rate. Would recommend based solely on our experience as of right now.

- Curt, Realtor

From start to finish it’s been incredibly slow and from knowing people who work for other builders, my expectations don’t seem anywhere unrealistic. Maybe one or two things gets done a week and that’s being generous. It feels like they only work with a few cheap sub-contractors and it’s like pulling teeth to get literally anyone to show up and do anything substantial. I’m honestly concerned that I’m going to find a ton of stuff wrong with the house because they’re trying to rush things within the last two weeks because they didn’t manage their time well enough the last five months.

It honestly feels like all they care about is selling the houses, but not actually giving a crap if they get finished. If I could give this experience a negative score, I would and that’s saying a lot... they’ve honestly ruined any excitement that we would have had building a new house and made it an incredibly stressful one. I’ve read through a lot of the negative reviews on here and I can say that I’ve experience many of the same frustrations. Please save yourself the stress and headache and choose another builder. You’re just a number here and nothing more.

I had to submit a formal complaint and have a supervisor, Mike **, come out to look at my house. He needed to see if I was being reasonable in my requests. After he came out, all of the items I had pointed out were determined to be reasonable and he ordered all to be repaired. After that, some boards of our very expensive floor separated and had a 3/4' gap in between them. When I told Gil, he said they would get that at the one year mark. This was unacceptable. I again had to make a request to a manager to have this repaired.

I had been quite accepting of issues up to this point in my opinion-the foreman even scratched up a large portion of my floor prior to closing. The floor was not repaired until a couple weeks after we closed on the home. We attended several construction meetings in which no staff were there. They had cancelled or rescheduled and failed to tell us or our realtor. We had several lights wired incorrectly so that switches did not work. After having lights installed, my son's overhead light was on for several days before they came to repair the incorrect wiring. He could not turn his light off at all until then. There was a gas leak in our house during construction as well.

Now, 16 months after we purchased the home, we had our one year warranty check. There was a place on the outside of our house that the painters did not paint upon initial build. We had a gas line run to our porch for a fire table. Construction left a tall PVC pipe sticking up that was not painted behind. Shortly after we moved in, the pipe was cut to size and the table was set. They just now painted the part left bare-over a year after initial painting. The painter only painted the bare portion, not the entire board. The paint does not match exactly after this time so it looks terrible.

I asked for the leftover paint so that we could have it fixed ourselves and was informed that they do not provide extra exterior paint. I would not need it if not for their poor service and shoddy work. It is ridiculous that customers spend this much money and have to beg to have work repaired. We were patient throughout a lot of issues with our home. Now, it is a big issue for them to give us some leftover paint. There is not even another house in the neighborhood the same color. It is quite petty, but par for the course with this company. Sadly...

As we were viewing the property Tami told my wife Nina, our Realtor and me on October 28th that “No prospective buyer was responsible for the hill next door to the property”. She indicated that according to Brian ** who is a contractor with D.R.Horton who had walked the property with her and Cameel ** “NO” buyer would have to maintain the hill as it a common area. We subsequently purchased the property with that disclosure as a large factor in our decision to do so.

Fast warded to March 2019: We decided to fence in our yard for our pet and privacy. After getting estimates we followed the HOA required guidelines and contacted them regarding approval for the fence and to ensure we were not infringing on common owed property. On March 28th Amanda from the HOA emailed me a land survey. When I questioned her about the survey she stated there is no need to be concern as you own that property. We were shocked to hear this. We had lots of questions that she was not able to answer so she referred us to Angelica ** at D.R. Horton to get answers on the true ownership of the property and any warranty work. We were passed around so much and eventually told “D.R. Horton is in the business of building homes.” Like what do you want from us? What a lack of customer service.

Finally we sent an email regarding the property next door with no response at least that is what we thought. Adam ** who works with Brian ** was sent to inspect the property in question without our knowledge. The only way we found out that D.R. Horton had sent someone was from our neighbors. We had asked them to let us know if they ever saw anyone on the hill. Reason being was dirt bike riders were known to frequent all of the open areas. You didn’t even have enough courtesy to inform us he was coming to inspect the property. We subsequently got an email a few days later saying that “It can be maintained with a lawnmower.” What kind of customer service is this? We needed time to digest exactly what was transpiring and felt like this was a no win situation at this time. However we were determined to get this resolved as we were very much mislead in purchasing this home.

We were able to set up a meeting at our home In October 2019 Brian **, Amanda and my realtor Franky ** to discuss resolutions. They eventually walked the property and we asked them to have the property rezoned. Brian responded that there are “other homeowners with land issues and that this request could take years to complete.” He suggested that we talk to the HOA about buying the land. What a true deflection tactic. How much sense does this make? Why should the HOA have to purchase land and become financially liable for a “problem” they were not a part of. We questioned that this ridiculous request would put an unfair financial burden on the HOA who could subsequently pass the cost along to my neighbors and us. At this point we knew that this was a David and Goliath battle.

Fast forward December and we never heard back from anyone. Feeling as though we had exhausted all reasonable avenues to resolve this issue we contacted an Attorney for legal advice. Martinez Law Firm sent the enclosed correspondence dated December 12, 2019 to D.R. Horton WPH, LLC. There still has been no response from you.

As a Retired Disabled Veteran of the USAF I find it very disheartening that my family would be subject to such unethical tactics to sell a home. We were very budget mined in selecting a home we could afford and enjoy. To find out that we have to incur expenses to maintain property we understood we would not own is heart wrenching. We now have two kids in college which is a blessing. There is no room in our budget to maintain property we never intended to purchase. As of September 30, 2020 we have still again had no response from you.

Our requested resolution is for you to return us to the position we understood we would be in when we decided to purchase the property located at **. At that time all disclosures represented to us that the property next door as in the words of your own representative: “No prospective buyer was responsible for the hill next door“ and “No buyer would have to maintain the hill as it was a common area” and would not be part of our home purchase. Based on these disclosures we made an informative decision at least that is what we thought we were doing to purchase the property. Finding out that these statements were a misrepresentation of the actual facts to secure a buyer is unethical and a violation of real estate disclosures. D.R. Horton you are a multimillion dollar builder and have no need to stoop to selling tactics like this to sell homes.

My family and I look forward to your immediate action upon receipt of this correspondence and attachments to put in place our request regarding said land rezoning. We are requesting that you rezone our property to reflect what you informed us we would own should we purchase this home. Attached see copies of our documentation such as pictures of land markers.

Noel ** Retired USAF

It is November 2nd and I have been attempting to get this fixed since we moved in, in JULY. I have seen several neighbors get their yards fixed (as they had the same issue as us) and I feel like our concerns are just being swept under the rug. Our yard looks like complete and total trash compared to the rest of the neighborhood and it completely and utterly embarrassing. DR Horton only cares about homeowners until they sign the papers and then they don't give a crap about you or your property. The lack of response is completely disrespectful and I am beyond fed up. Do not buy from DR Horton unless you can fix every problem yourself and don't care about shoveling out extra money for things that should correct when you purchased the home in the first place.