D.R. Horton Homes Reviews

I reside in Leander, Texas at Rosenbusch. We would like to take a moment to commend Kyle for the outstanding service he provided during our one-year warranty inspection with D.R. Horton. From the moment he arrived, Kyle impressed us with his deep knowledge of the process and his ability to clearly explain each step, ensuring that we fully understood how our concerns would be addressed. Just as important, he carried himself with kindness, patience, and genuine professionalism, making us feel confident and reassured that every item on our inspection list would be taken care of. His thoughtful approach and commitment to representing D.R. Horton in such a positive way left us with complete confidence in both him and the company. Kyle’s exceptional service truly reflects the highest standards of customer care, and we are grateful for the way he guided us through this important process.

Absolutely loved the salesman!! Unfortunately, the company didn't train him well or he just lied to us. After dealing with their customer service for 11 months, it's safe to say, he wasn't trained! If I could give 0 stars, I would!! Their equipment is the worst. When communicating through the cameras, there's a horrible lag and static. The videos are poor quality and lag after a trigger so most of the time, you can't even see what happened. Our sales rep/technician told us that with our package, it was unlimited recording as long as we download before the clips are deleted. NOT TRUE! It's more expensive for that package.

The people @ D.R. Horton Bay Area Division in San Ramon are AMAZING!!! Specifically, Courtney & Chris... They were so helpful & quick to respond to my concerns of our home. This review is overdue, but know that these fine people take pride & truly care about their customers & the homes D.R. Horton produces. Those that give bad reviews IMO, maybe you were not so kind or patient with D.R. Horton? Anyway, I have had nothing but a POSITIVE experience with D.R. Horton & if I need them again for help with my home, I am certain they will help or guide me in the right direction.

Six weeks ago, we purchased a D.R. Horton home and we love it! Our former home was 3,500 square feet and we downsized to 1,800 square feet as our kids are grown and we are active middle age adults who wished to have an attractive, low maintenance home. Well, we found it! The Cali floor plan was perfect for us. It is one story home with four bedrooms and two bathrooms. There are laminate floors throughout the house which makes upkeep of the floors easy since there are no transitional pieces or carpet. Kitchen countertops are durable and beautiful as they are granite with mixtures of black, gray and white. Layout of the home is ideal with an open floor plan and all the rooms are easily accessible for a wheelchair bound person as well. Prior to closing, we hired a very thorough home inspector and any and all issues were properly addressed in a timely manner.

I have had an excellent experience so far with D.R. Horton. I just purchased a new build in AJ and so far everyone in this process has showed great communication. I did my walk through with Collin and he did an extremely thorough job on the exterior and interior of the house. While doing the walk through, he continually provided me with tip on how to maintain the house and get in contact with himself or the warranty department. Post Walk through I have been able to reach out to Collin multiple time and he has able able to assist me and or provide me with tip on how to make things better. I have also had to reach out to the warranty department because I had a minor leak under my kitchen sink and they got back to me same day and I had someone come fix it next day. I have really enjoyed the communication they have and check-up that they do. D.R. Horton has made this home buying process very easy and straight forward. Thank you.

Poor construction, horrible warranty department (rude, aggressive and condescending) and employees that outright lie to your face :( and act like they have your interests in mind (not) poor quality of work by sub contractors who start work early and finish late without any supervision or quality checks.

I currently reside in The Preserves section of Sawgrass Lakes, West Melbourne, FL. We have experienced issues with our tile floors for several months now. We inquired within the Sawgrass Lakes Community group on Facebook looking for some recommendations and found that there are tons of people in the neighborhood experiencing the exact same issue as us. The tiles throughout the house started with a popping sound and eventually pop up off the floor. We had a contractor come in this week to look at the work and give us an estimate to fix the problem. He said he has been receiving many calls regarding this issue as well.

Unfortunately, we made the mistake of purchasing a house with DR Horton and dealing with Ron **, one of the sales reps. He's been the rudest person I've ever had to work with. His customer service is also severely lacking. If we could cancel this purchase, my husband and I would and the sole reason would be Ron **.

I had the worst experience as a first time homebuyer. The lender that I worked with through the D.R. Horton her name is Michelle ** who has poor communication skills. She failed to communicate with me throughout my process at times and she wouldn't even provide my own documents for a program that provides assistance to first time homebuyers and then after everything was over she's telling me how to rate her as a lender. I don't believe 10 stars are deserved. I felt like I was just thrown to the wolves after my process. I thought the homebuying process was suppose to be enjoyable and I didn't get that feeling at all.

Terribly company, cheaply built houses that is falling apart within a couple of years of being here. Warranty team denies claims and doesn’t fix issues, they instead cover them up. Our walls and floorboards have cracks everywhere, our door frames are all gapping, floorboards are splitting and sunken, paint is peeling off of our kitchen cabinets. Terrible materials and workmanship. They didn’t even install our air exchange correctly and it wasn’t functioning for over a year. Awful company that doesn’t care about you.