DR Horton Homes

What a potential Horton home purchaser must keep in mind is that these homes go up like lightning. They are contractor grade homes. Not premium homes. You get what you pay for. Horton handles the purchase, the financing and the insurance or the buyer can do it. From what I can see is the business model here is to put families into new, reasonably priced homes. Communities are built and relationships are made. I'm OK with that.

They don’t have enough workers to complete the job, and they keep blaming the delays on the rain. I’m getting very nervous, and hope that they don’t throw it together at the last minute, just to meet closing date. Did I mention that the fixtures are the ugliest, cheapest, worse looking ever? I asked about it, and my salesman response was: "People are going to change them anyway, so we just put the cheapest ones up." Mind you I’m paying over $290,000. Reading all of these negative comments, I just want to call it quits???

Today we wake up, and it is showing 75 degrees in our home! We have been told that our unit was improperly installed or this puncture happened during the installation process, and they just stuck something inside to plug it up with. This unit is losing coolant, and I guess we're stuck! With more money out of pocket today! I am very disappointed as my husband is a disabled Veteran. We're not the only family in our subdivision having buyers remorse! Please be advised that DR Horton Homes are not built with the quality products they tell everyone.

I did everything that was requested of me even working on the things that the underwriter kept requesting more than one time. Why was the loan approval process put off till the last 3 weeks? Why didn’t anyone know that the VA policy changed, isn’t that your responsibility to know these things. Due to the incompetency of the D.R. Horton staff, I am expecting a full refund of my earnest money and the extra that we paid to the design center, total $4,300.00. I am not breaking this contact, I am ready to close on Friday, if the VA will not approve my loan that is circumstances out of my control, however if the people working towards obtaining my loan would have done their job in a timely, professional manner we would not be in this situation.

Upon examination of the issue the following day, they discovered their plumber did shoddy work and clogged the line with concrete. The flooding of raw sewage into the home caused my lower level to be unlivable as all the hardwood floors had to be ripped up and the entire level was covered with industrial fans running around the clock. They also had to cut out an inch of the drywall that was contaminated with sewage water. In the process a lot of my personal items were damaged and I was not compensated. Also while fixing the damage, an entire box of my son's Xbox games strangely disappeared. Attempting to contact the Conyers office and speaking to Sheila ** regarding 9 month warranty repairs, I got the runaround, no one returned my calls. When they DID answer, I was lied. She scheduled several appointments but no one never showed up.

When Richard ** finally showed up to do the warranty work, he never completed the work. I have called the office, written emails, called the BBB, sent certified letters to the Conyers office and to the Corporate headquarters in TX. No one responded. These people don't scare easily and they will NOT answer your requests. I still have unfinished warranty work to be done. I am a single mother who worked VERY hard to purchase this home and I wanted a new home hoping to avoid these types of issues. I guess the only thing left to do is sue for breach of contract.

PS. Their warranty website... What a joke. Notice there is not a customer profile option where you can log in to have a copy or record of ALL of those requests you will have to submit. That's all by design. Use your phone to snapshot your paper trail or print it before you submit it. We all work hard to provide for our families. Do NOT be mislead by this horrific company. Yes, the floor plans are beautiful. It's all a facade. Hiding behind the facade is the dirty ugly truth. The houses are pure trash. I would not recommend this company. Spend your money elsewhere.

Random waves of notices and "rule" enforcement will sweep through, despite owners and residents having cleared the behaviors and "violations" with the HOA previously. We have three adults in our home, each with their own car. Despite parking two cars in our garage, they are now threatening to tow our third car because it is parked in "guest" parking, despite it not being label as such, having parked there for over a year, and having no options for a permit. Their solution is to have residents park more than a quarter mile away or risk being towed without warning. DR Horton has made zero effort to make us or our landlord feel like part of this community. I will never purchase a home from them and I will encourage others to avoid them whenever the opportunity presents itself.

The leak was coming from an attic vent which was not properly installed. So this roofer was up on the roof for 20 minutes and claimed that he fixed it. He actually placed shingles over the air vent which closed it. Now there is no air circulating in that portion of the attic. This is not the proper way to fix an attic vent. (I hired my owner roofer to inspected the roof and he confirmed this was a "patch" job and he found several other roof issues). DR Horton then sent over a restoration company to remove the drywall and dry out the walls and ceiling and remove the mold.

DR Horton then denied my claim to restore the drywall, paint the room and relay the carpet stating that "This leak was not new due to the amount of damage and that a simple leak, escalated to a more severe leak due to you just letting it go." My response was swift and to the point. How dare DR Horton claim that I would just let a serious issue as a roof leak and water "just go." My grandson sleeps in this room and to make an assumption that I would endanger the health of my grandson by allowing him to sleep in this room is a reprehensible. SHAME ON YOU DR Horton for making a blanket statement such as this. DR Horton should be held responsible for fixing the fixed properly and completed the interior of the drywall, carpet and paint. I WILL NEVER BUY ANOTHER HOME CONSTRUCTED BY DR HORTON. I have hired an Attorney and they state I have a very good case for a lawsuit into the thousands if DR Horton does not take care of this issue.

So there was an area that wasn't getting any irrigation, screen in lanai ripped, tile in pool deck cracked, all doors to kitchen/bathroom cabinets replaced because they were all different sizes and when handlebars installed they warped the wood which took about 3 months to get replaced... I can keep going. When we decided to buy the house, our only condition was we had to have a pool. However, there was a large tree in an empty lot behind the house that leaned into my property and wouldn't allow a cage to be installed. DR Horton Homes stated they would remove it if we bought the property. Fast forward 10 months later, DR Horton Homes builds a house behind my house, and guess what? They planted a tree in the SAME EXACT spot as the old one! So now I have a giant sycamore tree whose branches will grow into my property and will be MY responsibility to trim and clean all the leaves.

The tree is already dying because it's lying above the roots of the old tree. Eventually this tree will cause issues to my screen cage during storms, roots may affect my fence/property, and not to mention shade my entire pool area! I contacted the subcontractors who were planting the tree and asking them if they can move it a few feet away, they were nothing but rude and condescending. I called the superintendent of the project, he still has not followed up with me and states he will once he has an "answer" which was 2 weeks ago. I called his supervisor and he didn't even respond to my email or text. What is it to them to move the tree a few feet away or to another spot in the house considering they knew the major issue we already had in the past??

This is how they are with everything. You buy the house and they wipe their hands. They had to fire the first 2 superintendents assigned to me because they kept lying and procrastinating. They also verbally attacked me when I wrote an honest review on their DR Horton Homes' survey. They would even come inside my property unannounced! EVERYTHING is a major hassle with them. Everything is a fight. BEWARE!!! Don't fall for their "warranty promise". It is a major pain and you have to beg them to PLEASE fix whatever you need and you have to be the one to follow up constantly. Not once has something gone smoothly.

I contacted D.R. Horton right after we moved into our home and also the warranty department of D.R. Horton once I noticed the window issue. I was told they would try to get my issue resolved ASAP. They sent out a inspector from D.R. Horton immediately. They also sent out an inspector from ABC Window Company who happens to be the subcontractor of choice for the double pane windows that were installed for our whole D.R. Horton development located in Menifee, CA. The Inspector from ABC Window Company tested all the windows and said this is a Manufacturing Defect and that every one of my 22 Double pane windows are BAD/DEFECTIVE. He said if it were just a few windows that might be expected but for all 22 windows to have the same exact issue would be a manufacturing defect.

I then decided to reach out to my neighbors who are the original homeowners living in the home and inquire about any issues they might have had regarding the double pane windows. They disclosed that all of the ABC double pane windows have a manufacturing defect and they had to have every one of them replaced for the identical reason why mine are all bad. I was informed there was a lawsuit against ABC Window Company within our housing development but the lawsuit never came to fruition. Instead the homeowners were told they could have the windows replaced free of charge as long as they were the original owners of the property.

My neighbors have now had the windows replaced not once but twice by ABC window company due to the same recurring issue of the seals not holding and the gasses leaking out of the double pane windows. Which then allows the moisture to seep in and the mold & bacteria to grow in between the double panes. After ABC Window Company sent the Inspector out to my home who told me all of the windows were bad there has been nothing but silence on their end. I have made several attempts to reach out to ABC Window Company to resolve this issue and to this very day I have received ZERO return calls.

At this point I feel completely mortified at the complete lack of responsibility this HUGE developer and the subcontractor ABC Windows have taken to resolve my issue. My family’s health is at major state here. I feel like I have totally exhausted all of my resources at this point. I’m now trying to get action by going to every single website I know. This was our Family’s Dream home that has now been turned into a horrific nightmare. I am mentally and physically exhausted from the great deal of agony this has caused myself and family. I beg of YOU— PLEASE fix the DEFECTIVE DOUBLE PANE WINDOWS. The MOLD is toxic and will cause lifelong issues. I spent close to $500K for my home and I shouldn’t have to have this daily stress and worry for my family’s health due to windows being DEFECTIVE.

And when I first moved in something wasn't removed from my dryer on the ceiling and I had water running out of it and it almost burned my house down. Concrete is cracked and coming apart. Oh and as for the HOA they expect us to pay their dues and live in a house that's just so badly constructed. Everyone please be really careful when buying a home. Talk to the people who live in the houses and don't do like I did, don't buy a house so close to a spouse passing away.

Updated on 05/25/2018: As a update to all of the problems in my house. They came out and of course it's just all in my head, Was nothing wrong with my backyard and they told me that water is supposed to come into the track of my sliding door and I checked with several companies and that's not supposed to happen, so I guess I will have to replace the while sliding door at my expense, my worry is with all of leaking of water. When it rains it mold but again they say it won't happen. It seems that even if they come out it still dont help. They made me feel so stupid and like I didnt know what was going on in my own house and they made sure they put in their smart remarks too. When they left I got so upset because no one should be made to feel like that.

The company subcontracts unqualified technicians. One of many examples: My house is literally on an angle. When I complained about this, we were forced into believing that this is 'normal' by the PM. Word to the wise: Don't trust a company trying to sell you something. The company does not stand by its own work. The PM actually forced us to run through the inspection walk-through with a time limit, and refused to put down deficiencies we saw. Deficiencies he DID write down he would later mark as completed even though they were not.

Company drags on issues post-purchase until 1 year is up. After 1 year, they refuse to do any service or help. Our shingles, for example, fell off in the THIRD YEAR of living in it, due to 60 mile per hour winds. DR Horton's response? Not their problem. DR Horton is unscrupulous and should not be doing business in Maryland. I'd like to personally take a moment to call out Carolyn ** for being so without moral gumption that she sold me an overpriced piece of crap that I now have to pick up the pieces on fixing at great cost.

We had a leak in the Master Bath shower and it took six different contractors, six different visits to complete the work. We have had at least five visits for taking care of subfloors "stepping" at joints. Another 3-4 visits for clunking/squeaking in the floors (still not fixed). We've had contractors try to "fix" the floors by driving nails into the subfloor THROUGH the carpet. These nails have since started popping out to where you catch your feet on them. When the contractors do take up the carpet to work on these issues, they do a terrible job of re-seaming the carpet. Our entire upstairs is a hodgepodge of carpet seams and looks/feels terrible. I have had to go around and periodically pound the nails back in so we step on them.

We have 2 large cracks in our driveway where the contractors did not gap between the driveway and the house properly, DRH says this is "normal." Our latest issue is a foundation crack from one end of the house to the other. The hardwood floors over the crack have started to separate. Additionally, the bathroom floor on the upstairs level has started to slope. Last measured it was sloped 5/8" over 24". The slope begins directly over the foundation crack indicating the entire house may be sloping. We were told by the neighborhood representative that this is also normal. Many other issues with similar circumstances. Each of these visits requires one of us to take a day off of work because none of the contractors work weekend, or DR is not willing to pay weekend rates??

Either way, DR is clearly no concerned about inconveniencing the home buyer. These issues are not just limited to our home. More than half of our neighbors have experienced similar issues with the same poor response from the builder. Ready to sell after only 1.5 years just to escape the nightmare. The unfortunate part is that we love the area and we love the neighborhood, but we hate the house. Do not buy from this company. You may walk through the model home and see a beautiful house with perfectly straight walls and properly hung light fixtures, but your home will be a different story.

I expressed that we could choose a different builder in a different community and meet what is needed. He basically begged us to stay with DR Horton either in the current neighborhood, The Oaks in Thonotosassa, FL or Walden Woods. He then offered that if we chose the Hayden model, which is more expensive he would lower the price, which we agreed to do so. We went half on the difference between the prices. I was insured by Jeffery that the house would be completed by the time that it needed to be, because the house had a completion date by the end of May and with the two weeks of “fluff” we would be fine by our closing date.

Construction continued as normal and on track until March 5th, when I notified the builder that the second floor of our home was being framed wrong, because there was only one window in the master suite. I was informed by the contractor that I was overreacting because maybe the outer boards weren’t cut yet for the window opening. As of that date the roof had not yet been put on and the problem could have been corrected, but I trusted the builder to make sure things were taken care of. I also returned the next day and same thing. Nothing was changed.

I again brought it up to the contractor and told that everything was fine. I returned March 7th and the roof and trusses were now installed, even though two days later before they were I informed the builder that something was wrong. Finally, on March 9th I returned to the site and was told by the builder that there was an issue and the second floor was in fact framed incorrectly. Finally, I returned on March 16th and the problem was corrected almost two weeks later.

Then additional, on April 5th our house was wrapped with green paper and made ready for window installation. On April 6th, the following day windows were installed. Now, on May 4th, our insulation and sheetrock has been delivered. That is now over a month ago and still nothing, but EXCUSES have been given while we steam closer and closer towards our closing date. I have been at the job site at least every other day and pictures to back up the dates.

Finally, almost three weeks later insulation is delivered and installed a week late past the date given. Then finally May 4th the sheetrock is delivered to the home. Why did it take almost a month twenty-nine (29) days to get sheetrock delivered? Note, also no roofing has also been done at this time, as well because the window being framed put that behind. Sixty-one (61) days since the problem has been taken care of we are still without any drywall (sheetrock) on the walls.

The house across the street the foundation was poured 4 days after ours, is finished outside and sheetrock is already going up. So, the mistake that I informed the contractor about almost a week before it was discovered has now put us sixty-one (61) days behind a house that was at the same stage. So, now at almost 60 sixty days behind you give me excuses of, "Oh well the company changed the roof vents, so we have to wait on those," then two days later tell me, "Oh we are having problems with the window company and we are replacing them," then a day later, "You know our purchasing department orders less sheetrock than is required. It’s not much but only three or four sheets, but we can’t go forward until that is here."

I call **!! House across the street has the same vents we require oh guess what installed, their window is already turned around by the same company you say is slacking but hasn't shown up. Now, I retired military in 06 and started flipping homes and rebuilt my mother’s after it burned. I am not stupid. I also know that the city of Plant City hasn't let you continue because you are over a month submitting a framing inspection.

Now, as I have told you from day one I NEED to close 6/14th and I have been promised TWICE of that date and besides all the ** of building, if you had your ** together then there would be NO setbacks. You would steamroll it all or maybe your company is so out of whit’s they can’t figure out what the rear end is producing beyond what they take in. I will tell you that your VP of sales evidently knows they screwed up because at this point they are 24 hours behind even growing a pair and returning my call from the other day and if we must get frank the call I put in 45 days ago still has NEVER been returned.

Maybe you should look at your reviews and realize you have a problem. Cause I will be honest. I went to your office today in Tampa and was lied to twice that the construction manager was not there, but then after I told the second person what he was wearing and where he walked across the parking lot all of a sudden, he appeared. It is a shame you advertise yourselves as a veteran company but act this way. Now, I have not even mentioned the experience with your finance company because that would even more cloud the experience I have had.

I have since day one informed the staff of the needed closing date and up until yesterday been promised that date. Now, my 72-year-old mother with early on set dementia and Alzheimer’s has already closed on her house by promises of your staff will come to my house no bed and sleep on the floor. She has more pride even in her state to take my own bed I offer her, but to sleep on tile floor because your company has ** us all the way. We signed end of January for a house. Now end of June is “expected” date is end of June.

Of course, when I got to the office yesterday I was asked by the Vice President of Construction, "Well where could I help you?" "Wow!!" Then it was, "I didn't know this house was at this state." I guess they have no idea where their ass compared to their face because you hear one thing from one then another. So I guess as of 6/15th I will pay my landlord more money and my mother will be homeless or on an air mattress as of 6/19 because this company has more miscommunication and errors than anyone I know. Oh and if you ever have the same problem don't waste your time contacting any person in management because I did that as of almost 24 hrs ago and still no text, email or call because I did so each through all avenues and no response.

The tile was placed on sheetrock and not backer board for a wet area, there are places they did not even put sheetrock, they used tiles as backboard to mount another tile, the joints and the sheetrock don't even meet up in some areas of the framing. They used concrete for patching on the walls and then covered it with tile. There is a random sheet of backer board on the wall I am hoping they got out of the bathroom. There is missing sheetrock on the side of the cabinet and the list goes on. If you are purchasing a home from D R Horton I would watch them throughout the whole process and make sure the house is up to City of Austin code. Better yet find another builder!

One repair that they have blamed on my wife and I is a burst pipe for our sprinkler backflow valve. There was freezing weather so my wife and I wrapped it up pretty well with insulation material. One of the seals came loose. They told me to uncover it and they were going to come look at it in an hour or two. Well they didn’t come and it got cold and the pipe burst. So now they won’t fix it. Now it is a $500 repair instead of a few bucks to replace the seal. If they weren’t going to come I would have left it covered. We had an inspection done right before our 1 year mark in the house so we could ensure that we had everything possible fixed. One issue was our subfloor upstairs. The repairman found that there was at least one entire section of the subfloor that had 0 screws in it. Great quality here.

In front of our house we have a huge oak tree and about a three foot drop to the sidewalk. DR Horton built a beautiful wall in front. It looked fantastic and was one of the selling points of the house. However it has had to be re-mortared 10 times so far. It cracks almost the same day that they repair it. Then it takes them months to come look at it and by that time half of the bricks are so loose that you can move them with your hands. It turns out all they built was a decorative wall to hold the weight of a large oak tree and my entire front yard. Their new “repair” plan is to tear the wall down and build one without visible mortar. That way I can’t see the cracks.

It wasn’t really the cracks that bothered me so much as it was the bricks coming loose. All they are doing is making it not show cracks but the bricks will still come loose. They should have had a proper retaining wall put in with a footer and rebar reinforcements but in order to “save” money with repairs and essentially pass the buck onto their customers they won’t fix it right.

The final big issue is all of the nail heads on the back of my house have turned black and show through the paint. They came once and washed the house and painted over it. Less than a month later it was back. Now all they are willing to do is wash the house and have said that it is my fault because I have a grill under our patio. However the nail heads are black outside of my patio as well. They said it was mildew and common on the non-sunny side of the house. However it is on sunny sides as well. In addition I have talked to others in the neighborhood and not a single one of them has the same issue. Both the wall and the nails on the back of my house look bad. All DR Horton's repair people have said is that it is standard home maintenance and that they don’t care about my time because these are outside repairs and I don’t need to be there.

Again as a military person I will let that go 1 maybe 2 times before I start being home when they do a bad job. This was just a horribly disrespectful comment from my warranty manager. I have contacted the regional manager and it still doesn’t seem to be getting much done. I have pretty much given up on getting my repairs done properly. Beyond selling my house when I move from here I most likely will not buy a DR Horton home and I will not recommend them to anyone. I cannot trust their quality and their customer service is severely lacking.

Updated on 05/30/2018: I am writing a second review because I cannot edit or add comments to my original. I included it in this response. Customer care contacted the people I have been dealing with in San Antonio. I still have to prompt my warranty people for any sort of response and when they do respond they do not address more than one question. I am pretty sure at this point they are annoyed with me.

I have accepted their current repair plan but not because I agree with it. I have accepted it because I have given up hope of getting anything useful done. They have decided to rebuild the wall but only in a way to hide the fact that it cracks and falls apart. The fact that bricks are loose and can fall over doesn't seem to matter to them. They are just going to redo the wall in a manner that will allow the same issues to reoccur. It is a safety concern and they don't seem to care at all.

I have accepted their offer for the repairs but not because I am satisfied in any way. They still are not addressing the issues properly. I have lost all hope that this will get taken care of in a way that is satisfactory. The wall is being rebuilt but still not in any way to support the weight of the very large Oak tree and the yard. In addition they are not actually painting the back of my house. They are just washing it. The last time they "repaired" they washed the house and painted it and it returned. Now they are doing less. I am not satisfied with their response but I do not know who to contact that is above Mr. **. I am not even confident that if I did contact someone above him that it would get taken care of.

Toilet back up, where it two days of a plumber's time to unclog. Said it was "construction debris." Complained about minor issues and gave up after 1/2 dozen tries. Hung some of the hurricane shutters so I could save a little bit on AC costs while gone for six months. Can't hang them because about 1/8 of the bolts aren't aligned correctly. If one is out of alignment then you can't put the shutters up. Clearly no quality control. Of course, because most people wouldn't discover problems until after the warranty is over. Great time to discover problems when there's a hurricane approaching. One assume that the bolts were aligned properly.