D.R. Horton Homes

Also read what you should know about buying a home. You can’t just go with what the SALES representative says, they are trying to sell you something. While they were building the house we were here almost every day looking so that the workers know if they messed up they would hear about it. One worker had used our bathroom, we immediately notified D.R. Horton about it and they dealt with it. Also due to the prices of the houses you know you are not getting top notch finishes. It is basic and from there you have to replace certain things (tile the bathrooms, change the tub for a walk in shower etc, paint the walls, wallpaper, your choice of light fixtures etc).

What is important that the foundation is good, your house has gutters, the plumbing and electricity has done good. You have to make sure that you review everything that they did and that you have everything in accordance with the agreement BEFORE you close on the house. We measured everything from the garage to the bedroom because when D.R. Horton told us our bedroom, garage etc is a certain size it has to be that size. Our inspector inspected the roof, all the systems in the house, the concrete etc. That is what you want to do.

It also helps that you tell the sales representative that you are going to have your own inspector. All with all these homes are good for smart people who don’t believe everything that a salesperson tells them but do their own research and inspection. I mean you probably will not buy a car without letting it be inspected first by a mechanic right? No matter what the salesperson says? Same with a house. New doesn’t automatically means good!

As a former Customer Service Professional for over 40 years, I believe I know Excellent Customer Service when I experience it first hand. And that is Exactly the experience that I have had with D.R. Horton Homes in Indiana, Indiana. D.R. Horton Homes, are track homes, "not" custom homes & are built to the highest industry standards according to the local community ordinances. Unlike most homeowners who only write "negative reviews", I take the opportunity to tell the other side of the story. If you are "reasonable" in your requests & expectations D.R. Horton Homes will deliver as promised. A 5 Star Builder? Absolutely!

Original Review: To all the negative reviewers. Purchase our new home in April 2021 in the Saguaro Bloom development, the sales manager was very nice and helpful. We were going to use a VA outside lender, but the lender DR use was able to get us the best rate. Over the course of 10 months we had minor issue that were resolved within a month after submitting a ticket. Our customer service rep has been very helpful to get the minor issues resolved. Due to the house settling, our CSR recommend we wait until our 1 yr walk-through to resolve some of the other issues. Overall the quality of the house, workmanship, warranty and neighborhood is A plus. I would recommend DR Horton homes. Thank you DR Horton for a quality home.

Their "engineers" recommended to pour it solid with a specific rating of psi after making two small openings. They didn't even do that right. An individual came with a bucket, hammered massive holes in my wall, and jammed Sakrete mix into the wall along with shoving the broken block pieces in the wall opening. That is what they mean when they "pour it solid". They also applied a metal lathe but were so aggressive on hammering the studs that it damaged the block further -- the cracks reappeared after a week of this "repair", shocker.

I open up yet another warranty ticket demanding this be fixed, a swarm of DR Horton employees come to my property, rip some stucco off the wall, and ask for previous photos of the original crack which I provided same day. It has been almost 2 weeks and I have not heard back. Regardless of whether or not this gets fixed -- I am urging everyone to never go with this company for a new home or at a minimum NEVER close until they fix every single item (yes, every item to YOUR standard). If they don't like it, then let some other fool deal with the damaged home.

Don't let them gaslight you into closing by telling you this is actually normal. They will sweet talk you and make it seem like they will give you a new home if it isn't right but after you close, you are irrelevant. I have emails of DR Horton acknowledging that some of their own people said it was a problem, photos of previous "repairs", and evidence to prove I am not some entitled customer looking for free stuff. I have told them from the very beginning that I just want the wall fixed properly.

First, their subcontractors drink on the job. I was sitting on my back porch the other day only to watch the painters slam some bud light in the middle of the afternoon and not stop. This drinking will explain why paint is scattered all over your floors after closing for you to clean up. Second, they will install broken material and products into your house. You will have to fight to get them to fix issues that never should have even been a concern or a stressor for you. I had to go to the BBB before closing so that they wouldn't install trim that had been lying in the mud for over a week, fix a dented vent cover that looked like they kicked it in, and fix a window that wouldn't even shut. I don't know a single person that didn't have an issue with their roofs. Third, there is no craftsmanship. Their salesman will lie to you and tell you not to expect a perfect home, but they will give you a home you will love. Sounds great, right?

They will use the non-perfect home excuse to make you accept something beyond what should be legally allowed. You will not find a straight wall in the entire house. If you need more evidence of how much they don't care, look at the trim in the homes they build that looks like a dented, wobbly, off-centered mess. Fourth, expect retaliation for standing up for yourself. They let subcontractors piss in our cabinets for calling their horrible work into question before closing. Even worse was that D.R. Horton was notified and let the subcontractors get away with it. We didn't get an apology.

It doesn't stop there. I had to go to the police three times and file four complaints with D.R. Horton's corporate office for what should be considered criminal harassment perpetrated by their contractors. Even when you have evidence of the subcontractors screaming at your house and destroying your property, D.R. Horton still doesn't fire them and will continue to allow them to work near your home in an attempt to instigate an issue. Imagine trying to mow your grass or fix the problems on your home that were D.R. Horton's fault and getting screamed at by the contractors hired by the company you bought a house from. Don't worry; when you file a complaint with the police or D.R. Horton and the individual you filed a complaint against is waiting outside your home for multiple days for you and your wife, the police in Lubbock and D.R. Horton don't care.

I highly recommend you legally carry in their construction zones. Fifth, there will be an endless cycle of warranty issues. Every time they send a worker here to fix an issue covered by the warranty, they leave another issue behind or do even more damage. It doesn't end until your warranty is up. D.R. Horton is not just America's largest builder but the builder of the worse homes in America. So despite whatever situation you are personally in, I highly recommend you don't ignore that gut feeling that something is wrong with this company and that you STAY AWAY.

Security gate broken more than functional the last two months, a ** head scales my neighbor’s retaining wall into their backyard two months ago, a dubious arson which has my nearby neighbors without internet for months. Streetlights on both ends of our block nonfunctional since March, only one has yet to be fixed. Workers violating building code and starting before 6am the first month we moved in, blasting loud music and waking you up every AM.

Workers at night past 7pm violating building codes most nights. They drive their personal cars instead of their work trucks and park them in the driveways of the houses they work in so they look like residents who live there. And now retaliatory violation from the management company for two dead plants which died from sun overexposure because the landscapers improperly chose their location. Touch up paint doesn’t match the original. Paint hanging down from dining room ceiling one month after we moved in. Need I go on? Everything documented either with photos, videos, neighbors who can verify, etc. Run, don’t walk away from this builder.