DR Horton Homes

Refuse to admit mistakes, and correct. They piss on your leg and tell you it's raining. Obvious problems of poor attention to detail, incorrect grading, improper installation, standing water with mold is all a figment of your imagination!

The house is nice if you accept the reality that it’s a small step up from a modular home. That being said the customer service is horrendous. The lot I chose was a corner lot that appeared to be fine but unfortunately I chose it off of a 2D map so the flat corner lot that I had in my mind’s eye was not to be. Upon visiting the lot in person I was disappointed to see the house was perched on a small hill. I immediately tried to change lots only to be told the house I wanted went up in price several thousand dollars but they would gladly waive the few thousand dollar transfer fee. Keep in mind that this was the following few days, prices in this sellers market were going up daily so maybe I was too hasty but shame on me for not doing my due diligence.

I met with Ericka to possibly buy a town house. I was not greeted with a friendly smile. Instead, she was inquiring about my income in a condescending matter. As a professional and with over qualifying credit. I felt very offended about her questioning if I knew what the town houses went for. As if I could not afford it. I knew off the back from my experience with her, this company does not prioritize customer satisfaction. I politely excused myself as I was not going to give her anymore of my time.

This is our 3rd new construction home and by far the worst company we have ever worked with. After a job transfer to Charlotte in 2016, we had to purchase a home quickly. We trusted their sales agents and subcontractors to deliver honesty and integrity and constantly find somewhere else they cut corners. They were not truthful about the plans for the neighborhood we purchased in and handed out materials that did not match their intentions. They do not care about customer satisfaction once the contract is signed. We would never purchase another DR Horton home and suggest everyone else is very careful before they do.

We purchased a new home from DR Horton who missed closing 3 times! I have issues with Master Tub and Floor, Dining Floor, and Tile. Master Tub sounds like it is going to fall through floor, you walk in bathroom and tub creeks and makes noise, due to floor movement. Dinning room floor has soft spot and Tiles are falling off countertops. Attempted repairs from Paul have made My home worse, I haven't heard anything in weeks! Buyer Beware Paul is an idiot and DR Horrible hires individuals with ZERO construction knowledge! My surrounding neighbors all have very similar if not exact problems as I do! Tubs were installed incorrectly, Tile installed incorrectly, Subfloors probably not nailed off correctly! Be Careful!!!

My lot has been graded wrong. I'm having nothing but issues with Dr Horton fixing it. They have tried like 4 times and it’s still a issue. Now they’re telling me they’re done with my yard. I can't even mow my lawn because of a French drain on my lawn with rocks on it. It’s a liability with Windows getting broken from rocks flying off the lawn mower. I have a hill in the middle of my backyard from them trying to fix it. The house should of never been built in this lot. The grading in my crawl space is running uphill to the drain so the water just sits under the house. They’re telling me they’re going to put a sump pump under the house because of the drainage issue.

I bought a Hayden in Dec. 2018 and the salesperson Heidi was amazing. But prior to moving in there were issues which needed to be fixed. I filed warranty online and yet my bathtub downstairs still has cracks, the paint is peeling from the ceiling and the paint has not been touched up when the builder marked areas needing fixing. A customer service lead Tom ** came out and I was promised the cosmetic issues would be fixed! The molding in the house has some deep gouges in it and the upstairs bathtub has crack on side. I still have yet to get someone to address and fix these issues and they closed my claim. And I just want the stuff fixed. Hopefully this escalated to a resolution or they can send me money back so I can hire the people myself.

DR Horton sells you beautifully on the positive in buying new construction because of the warranty service provision. Well, if you can manage to get them scheduled, the headache doesn't stop there. I had my 11mo service set for 8-noon today and the first guy shows up telling me he can't fix the cracks in the ceiling because they will just reappear in 3 months. I told him I wanted it done anyway and he sighed and said he was tired already and all he had done was walk through the door.

I bought my first home in Aug of 2018. I have been dealing with warranty issues nonstop, and the main issue is getting something scheduled. When you do get it scheduled, half of the contractors don't show up to do the work. Then you don't get any follow up with DR Horton so you have to start the process all over again. I had wires in my breaker catching on fire! I have dead trees in my yard. I have shoe molding that was taken up to replace flooring just laying around broken because the flooring people don't replace that, I have to reschedule yet another warranty (when I actually get someone to get back to me) day.

I entered into a contract with DR Horton on 2/23/19 and wired $5,000 deposit on 2/25/19. DR Horton agreed to terms their own lender DHI Mortgage would not accept. DR Horton refused to make it right and contract was voided on 3/4/19. DR Horton won’t return my deposit for 3 to 5 weeks. No one will return my calls, text or emails. DO NOT CONTRACT WITH THIS BUILDER.

Bought our new home one year ago and the 11 month warranty repair service is a joke. Items are incorrectly timed for repairs. We were told it would take 1/2 a day and after taking 2 days off work, the workers told us last night they had to get another work order to return to finish the work on the original work order. (Making at least a 3rd day) We will now have to take more days off from work. The workers are not thorough, have done a sloppy job and left us with more of a mess than before they started. On top of that, our yard also has had drainage issues due to bad grading and it's just a runaround. They send someone out to resod some areas but it's the same result. You continuously have to keep repeating the same issues and it just seems like they test you to see if you'll give up and live with it.

We purchased a home form D.R. Horton 5 years ago. We had it customized. We purchased in June 2013 and by October we were having problems with the central unit. They came out many times to replace copper, add Freon, replace the thermostat, add a second return because the first one wasn't big enough. At my year warranty I had plenty of things that they had to come in and fix. Sheet rock tape coming off, screws in the walls showing, central unit still not working right. I tried to get them to replace the unit but all they did was band aid it until it was out of their warranty. I have spent over $1000 to get it fixed. The problem with the whole unit was caused by the installer not setting the levels right. The electrical switches make a arching sound so I have to replace all of them. Sheetrock tape is coming off again.

Purchased a brand new Townhome 3/31/2017 having issues with roofing. When you contact your local warranty company that's associated with DR Horton all you get is the runarounds. They're so quickly to state to you that you're out of warranty. The company fail to realize that a brand new home with roofing leaks and problems sounds like a builders default. With the home less than 2 years old with brand new roof should be reasons to look into the issue. The company acts as if they're doing you a favor by fixing a default on the builder's end.

Purchasing dream home for a good price has come true with DR Horton, I am very thankful to them for finding me a good home. But if I have to rate their 3 inspections after buying home, I wish I can rate 0. For DR Horton 60 day, 6 month and 11 month warranty inspections are mere done checklist than customer satisfaction. They have rejected more than 60% of the genuine issues not covered under warranty, home owner's maintenance/responsibility. If I were you I wouldn't do it, if you get this fixed it would leave a patch, we are not sure, if can get the right color, so better if you don't fix it. Dirt settling is normal especially after new construction. Water leakage issues, rain water leakage (lentel getting rusted), drainage/flood water system not leveled, still water on the side - (home owners maintenance), fence not covered, sprinklers hitting the structure not covered.

Updated on 03/04/2019: Wrote a review last week about bad experiences with DR Horton Homes and they responded to me to contact their Corporate Care, which I did. Now I have a response back from Corporate that they forwarded it to their Divisional Management Team for review. What a joke this company is. Their construction representatives have a limited amount of construction experience. Hope no one uses this company for building your new home. Lots of luck.

To be honest, any new home built will have issues. What amazes me about this company is how they deal with warranty claims. They do not supervise the labor that is hand-building their homes. Once closed, any warranty items you file are hit and miss in terms of whether they decide to send someone out to take care of it, or decide to ignore you completely with no explanation and no apology.

I bought a new DR Horton home in July 2018. It’s not March 2019 and I still have several issues. The floors are buckled, drywall patches everywhere throughout the house, couldn’t use our second bathroom for the first 6 months of living here, huge jump in the floor, leaky basement. The list goes on and on. I’ve been fighting with them for 8 months to make things right and they still do nothing to fix the issues. STAY AWAY. YOU HAVE BEEN WARNED!!

We moved into a brand new home build by DR Horton in Hayward in Sept 2018. The house had several issues that the customer service didn't fix despite of several warranty request submission. One of the biggest issue is our kitchen countertops that has chips, pits, cracks and discoloration. The builder is not honoring the warranty. The customer service guys are mansplaining and intimidating to get good reviews on surveys. We regret buying this home from DR Horton. Poor quality of construction, worst customer service.

Warning, do not buy from this company. We have lived in a brand new built house for only 5 months. I went to turn on my kitchen lights and it cut power to the half of the house. Do yourself a favor and take the time to find a better builder. One that takes pride in their work. We have contacted the warranty people with no answer. We had to call the electric company that is our 'emergency' contact for electric and they are only open 9-4 with an hour lunch from 12-1- they can't come out till Tuesday which is 5 days after discovering the problem. This is unacceptable for a new build. And if we didn't contact them literally 5 times, we would have had to wait longer. There is a reason these houses go up fast, do your homework- I really wish I would have.

Buyer beware!!! I purchased my first home through DR Horton in 2018 and my experience has been horrid. Not only is the workmanship incredibly poor, it takes several appointments and repairmen to fix ONE issue. I've had to take off work AT LEAST 6 times to accommodate the schedules of the repairmen. DR Horton has a complicated process where they have one vendor drop off supplies and another vendor installing it. At least twice, the vendors forget to drop off supplies (or drop it off at the wrong location) so the service request cannot be completed and they force you to reschedule.

I bought a DR Horton on Dec 28th 2019. First off for a new dwelling the quality of the finish work for example the painting was poorly done, the plastering of the walls was substandard, carpentry most of the moldings around the bedroom doors and those attached to the middle of the walls cracks started to appear within the first month after moving in. Bedroom ceilings not properly done. Totally uneven and roughly done. Screw heads protruding through the paint and is quite visible whenever you turn on the lights. Totally disappointed in workmanship done in the entire house. Main entrance door not painted properly and closes very tight doesn't have that curbside appearance for a main door.

We are 10 months in to living in our new DR Horton home. We actually read reviews here before purchasing and were hesitant about purchasing a DRH home after reading reviews and other various sources, but our DRH sales associate leaned upon us that there are always going to be disgruntled customers with any business. Our realtor said she had never heard of anyone having any kind of trouble with DRH in our small town.

Please do yourself a favor and pay a little more for a more quality builder. Our four year old house has construction debris in the back fill that has caused a sinkhole that broke our sewer drainage pipe. This is has been going on for three weeks. The lady that we have spoken with from DR Horton now says she has never gotten our pics still and tells us our home warranty is up. Well we do have structural damage warranty for 10 years so when the front of my house falls in the sinkhole I suppose they will cover it then. Unless you have ample time on your hands to constantly contact their incompetent staff for the runaround, find a different builder. There is a reason they are called "America's Builder" and not "America's #1 Builder".

Our family (**) wanted to purchase a home in a DR Horton community. We selected the community because it would have allowed us to enroll our disabled son in a particular school (DR Horton was aware of this). Our experience was horrific. DR Horton purposely quoted us higher prices for the homes that we were interested in. They ultimately sold the homes to other buyers (non-**) for much less than what we were quoted.

We have now been in our home for almost 2 yrs. We have had over 30 visits from DR Horton representatives to correct issues such as forgetting a to install a downspout, a bent AC valve that took 2 months and over $800.00 in PGE bills to figure out, install of all new carpet, bathroom countertop that was not installed properly, driveway that looks like it has leopard prints (we were told by closing representative that this would go away within a year), doors that will not close due to settling, master tub not installed properly and so many more. All of these are cosmetic and can be corrected, but they require you to take off from work and half the time the representatives or repair people do not show up.

Please read my story: My name is Binh **, recently purchased a new house in this subdivision. We were very exciting to live there. However, things have gone very bad so far... Workmanship were terrible, ceiling leaking, gaps start showing on most of trim molding. Nail pop also start to showed everywhere. Garage slab has several cracks. I have been trying to contact someone just get some paint information but no respond.

DR Horton slap their houses together. My house is only a year and 5 months old, and already my sliding doors are leaking water underneath. The garage door gets stuck all the time, dishwasher is leaking water, some walls are uneven. Just not a well built home.

I am writing this to hopefully prevent someone else from making the same terrible mistake I have made. DO NOT, I repeat, DO NOT buy a home from this company. I purchased my home in Alexander Pointe subdivision in Hopkins SC nearly one year ago and have regretted it every day since. It is impossible to count the number of hours I have had to miss from work for someone to come out for repairs. And when the repairs have been done they have been just as noticeable as the original complaint. If you care anything about your happiness, satisfaction, and peace of mind you will run as far away from this company as you can.

I read reviews prior to doing a DR Horton purchase as well did my own research by using my experience with them. I had zero issues as well received prompt attention to anything that has happened since my purchase within this 1st year. The only issue was a blown out circuit breaker for my garbage disposal. I would recommend them and doing your own homework rather than listen to the one-sided views of some of the reviewers. You do your research and consider what square footage your receiving for the price you pay. Make sure your home is one that wasn’t build on backfill, my home was build on dugout ground we have had zero settlement cracks cement or walls. Let’s see how year 2 goes. God bless the USMC AND AMERICA as well keep AMERICA moving in the MAGA agenda. VOTE FOR AMERICA AND VOTE TRUMP 2020.

We closed on our new DR Horton home on December 28, WARILY. Before closing we had so many issues with the home, and the builder promised to resolve them, and what was resolved would be fixed with the 30 day punch list. The biggest issue is the floor in front of bathroom upstairs. It was (and is again) uneven, creaky, and it bows when you step on it. They “fixed” it, or so I thought. Walked over it today and noticed a large deep indention in the carpet, and now when you step on the floor, it bows and is super creaky and uneven AGAIN. Whatever they did to patch it up and ensure we closed, clearly didn’t work.