D.R. Horton Homes

Both times I contacted Connie at DR Horton in the mortgage department and she changed the dates with no problem. We also cannot say enough about the construction manager Robbie. We had our new home inspected (which was their suggestion) before we closed and he found a few small problems (which I think they have to). Robbie fixed them with no questions asked. During our one month walk through, Robbie addressed every issue we had and even fixed the problems he could right then. I would highly recommend purchasing a DR Horton home.

We had a couple of tiles with smudges on them during the walkthrough and Keith immediately had the subcontractor who worked on the house come all the way from Orlando, about an hour and a half drive from our neighborhood, come out and fix it. Keith was very professional and understanding through the whole process, knowing this was the first home my wife and I would own together, and was always there to address any concerns or issues we had. Very professional with a great attitude and making sure any problems we had were taken care of right away.

We had also heard of problems with their mortgage company and preferred lender, but the communication and process with us was smooth and painless. Paul, who showed us the home, was the best. He still, to this day, several months after living here, checks in with us and makes sure everything is ok. We came by the house every weekend to make sure things were coming along well and he never was bothered by or minded us doing so. All in all, so far we’ve had no issues and the home appears to be well built and we love it. Subject to change down the road, of course, given wear and tear, but everyone with the company that we’ve worked with has been nothing but first rate. Would recommend based solely on our experience as of right now.

We still do not have a functioning shower in one bathroom. Twice they have ordered the wrong parts. The doors look like they were left laying around and were damaged. Rather than getting new doors, they just put the damaged doors up. The doors do not fit correctly and several will not close. Door plates were not installed properly. A new house should not have doors which are already damaged. We had 2 broken tiles on the roof as well as several flashings which were not installed correctly. One window did not have the hurricane shutters installed correctly. We have dead landscaping and to date, it has not been replaced.

We have been our house for 30 days and repeatedly asked when these items will be fixed. To date, only the roof tiles and flashings have been fixed. Overall, I would say it was very sloppy workmanship with little care for how the finished product would look. If you are thinking of buying a D.R. Horton home, spend the money to hire your own home inspector. We would have never realized that the roof had issues if we had not.

When I asked for the specific reasons my sales agent listed three things. Since all 3 of those items had already been completed on my house, I asked her if they had removed those items since they were already done. When I said something about trying to find another place to live my sales agent was very happy to reply that I would lose my deposit of $16,000.00. That same sales agent also told us that "What you see is what you get." It was a few weeks later that another sales agent pointed out the things that would not be included. Things like, ceiling fans, cabinets and a sink in the laundry room, garage door openers. That sales agent seemed to know what he was doing. I was told that DR Horton finishes their homes quickly especially compared to local builders. I don't care about other builders, I care about the builder that I purchased a home from and so far I am still waiting.

I've failed many warrant claims and were promised that it would be promptly addressed yet we are almost a year in our home, and they failed to address it each time. I have called them, emailed and texted yet again. Once in a while when I do get a response, they make me a villain and say well ticket is placed for that order and then that the crack in my foundation is not due to the sitting water and improperly addressed soil placement and water tiles but to something that was never mentioned before. They told me the 1st time the basement had water after a few small rain showers that it is because of the outside structure of the home but now it's now...each person gives me something different and again they change staff so often that I don't know who tells me the truth or who is lying.

When we built a new home it was supposed to be a relaxing time because well, it's a new home. We have been under so much stress this year that it brought problems at home and at work. I have referred people to them and I regret that because they all have issues that are not addressed. I am sad to write this review because I have never written a bad review but I don't want others to be in the same position we are in. It is so stressful and so heartbreaking that we are not given the opportunity to enjoy your new home due to all the issues.

So far, we have not had any future leaks, however I am not convinced that we will not have additional issues. After the first leak had occurred, I evaluated the rest of my house and noticed there were cracks in the seams on our hardie board and asked if these could be repaired due to the house being only 2 years old. They said that this was "out of warranty" and that the owner is responsible for that maintenance. I reluctantly accepted that decision. However after the 2nd leak (mind you, both occurred around 2:00 AM on a Sunday Morning, and not only did I have to clean up, move furniture, and submit a claim that wouldn't be answered until Monday) I asked that out of a courtesy of being inconvenienced with not only 1 roof leak, but a 2nd one in the same spot that they had supposedly fixed for them to repair the hardie board cracks on the side of my house.

Today, after a few emails to get a response, this is the message I got "After multiple attempts to repair the left side of your home my office has denied the request because it has no ties to the roof leak repairs." The CS Rep also sent me a screenshot of the warranty page DR Horton puts out where the repairs fall under "Home Maintenance"

This is pretty bad customer service, especially for someone who spent almost half a million dollars on a home with the company, and went through their mortgage company (where they likely profited a great deal more since my loan was immediately sold to Wells Fargo). A simple request to repair a poor build that would have cost DR Horton a very small fraction of what they profited off of me is not approved because some manager sitting in an office doesn't want to lose more of a bonus they would be given because that cost comes out of their bottom line. They don't care about their customers and this shows. I will not buy another DR Horton home and will recommend none of my friends and anyone reading to not buy from them either.

There is no timeline and they refuse to give us a timeline. This builder is unprofessional and gives lousy excuses, especially when we see other houses closed after us have more of the house finished than we do - or the fact that we got our fence put in before they were able to get anything done with their excuse of their contractors not doing the job. 1 star is too much, considering we’re living in an unfinished house.