D.R. Horton Homes

The warranty process operated smoothly. I had a half a dozen issues that the warranty team handled perfectly. It usually took about a week to receive an acknowledgement of the warranty request from the builder and then we setup a date and time for them to come look at the issue. All of the issues were relatively minor. I needed to have a door adjusted because settlement was causing the door to stick. I had a shower faucet that became misaligned about 9 months after the house was built because of settlement which is normal. Every issue was resolved satisfactorily without incident. My neighbor and I discussed warranty claims before we both moved into the neighborhood at about the same time. We both had the same experience with D.R. Horton and we pleased with their warranty service. I am very pleased with my purchase from D.R. Horton.

Also read what you should know about buying a home. You can’t just go with what the SALES representative says, they are trying to sell you something. While they were building the house we were here almost every day looking so that the workers know if they messed up they would hear about it. One worker had used our bathroom, we immediately notified D.R. Horton about it and they dealt with it. Also due to the prices of the houses you know you are not getting top notch finishes. It is basic and from there you have to replace certain things (tile the bathrooms, change the tub for a walk in shower etc, paint the walls, wallpaper, your choice of light fixtures etc).

What is important that the foundation is good, your house has gutters, the plumbing and electricity has done good. You have to make sure that you review everything that they did and that you have everything in accordance with the agreement BEFORE you close on the house. We measured everything from the garage to the bedroom because when D.R. Horton told us our bedroom, garage etc is a certain size it has to be that size. Our inspector inspected the roof, all the systems in the house, the concrete etc. That is what you want to do.

It also helps that you tell the sales representative that you are going to have your own inspector. All with all these homes are good for smart people who don’t believe everything that a salesperson tells them but do their own research and inspection. I mean you probably will not buy a car without letting it be inspected first by a mechanic right? No matter what the salesperson says? Same with a house. New doesn’t automatically means good!

As a former Customer Service Professional for over 40 years, I believe I know Excellent Customer Service when I experience it first hand. And that is Exactly the experience that I have had with D.R. Horton Homes in Indiana, Indiana. D.R. Horton Homes, are track homes, "not" custom homes & are built to the highest industry standards according to the local community ordinances. Unlike most homeowners who only write "negative reviews", I take the opportunity to tell the other side of the story. If you are "reasonable" in your requests & expectations D.R. Horton Homes will deliver as promised. A 5 Star Builder? Absolutely!

I was forced to pay a handyman out of pocket for the siding repairs and he showed how the siding boards were installed incorrectly. Several of the top nails were driven completely through the boards due to overpressure from the pneumatic nail gun. Upon further inspection, many other boards were loose from the top nails also being driven completely through with only a few other top nails holding the boards. Hardie installation instructions clearly state that the top nails should be flush but NEVER below the surface of the board. I understand that D.R. Horton pays contractors but they should stand behind their products and not simply default to the "sorry, you're past your 1 year builder's warranty" statement. I've owned four previous houses and this is my first and definitely my LAST D.R. Horton house. I am also happy to speak with a D.R. Horton representative and update this review.

-Huge chunk of a rear support column was missing and painted over, had to have warranty come out and replace the beam. They did and their contractor left cigarette butts, caulking, nails, trim scraps and trash in our yard.

That is just the major stuff, not even the minor annoyances like LED light fixtures breaking after 6 months, or the fact the exposed craftsman style moulding has un-sanded, unfinished edges, bad staining jobs on front door and banister and more. Warranty is basically worth less than the ink it's printed with. The first conversation that comes up with every neighbor is usually something about how poorly something was done and you spend 20 minutes complaining about the build quality.

Cleanliness During the Build: No dumpsters were used during the building phase so all garbage from the contractors (including beer bottles and pieces of wood) was thrown down onto the property. These were then covered over when the yard was (minimally) graded and sod put down or sidewalks laid. These items have since pushed up through the sod and the walkways are crumbling in several places where there is garbage underneath. Inside the home, similarly, carpet was laid directly over garbage. You can hear it when you step on it. Carpeting was cut to size out on the street (directly on the ground) before being brought into the home. Certain houses where sand had been dumped in the front yard had mounds of sand inside the house over the previously laid carpeting.

Quality of workmanship in the living areas: Several areas of the floor slab were left with large divots where either something heavy fell to create the hole or, in some cases, rebar was pushing up through the cement. Crown molding put up over the cabinets was not nailed properly together or to the top of the cabinets. Several pieces of crown molding or baseboards were cut either too long or too short but used anyway. Carpeting was cut too short in one bedroom and the attempted fix was like a combover of a bald spot.

Quality of Workmanship with regard to HVAC: We've had our plumbing checked (as a matter of routine) and, surprisingly, this got very high marks from the technician. However, when we had our furnace/ductwork checked, there were problems. The DR Horton builders installed a furnace (capacity) that was on the low end of acceptable. However, they also installed ductwork that was too small, too many branches, and not enough returns. What we notice is that part of the house always runs too warm or too cold. What we didn't know was that this is suffocating our heating/cooling system and essentially shortening the life of our system. Glad this was discovered. But, it is now costing us $7000 to $13,000 to fix the ductwork (depending on whether we fix all of it or just the worst parts).

So, the bottom line is, that DR Horton cheap outs and incompetence are costing us several thousand dollars to fix after less than two years in the home.

A month had passed so I contacted him again. He said it is fix but no roofer ever contact me. And I don’t think anyone was up on my roof. He also mentioned that his roofer said that the vent were not original vent that was installed and they will not be responsible. But since we bought the house nobody was up there at all. I told him he need to fix our rock sheet as well. He ignored.

I called the cooperate. Kenny texted me saying sorry and that I need to be patient and he will figure this out at the end of the week. It was three weeks ago. I first contacted them in November and this is almost the end of January. I would be patient if he keep me updated, but he completely ignored my text. I normally don’t like leaving bad reviews ever because I don’t like hurting business. I’m a business owner myself and I love it when a customer come to me before leaving negative comment anywhere. I understand that people make mistakes but when they don’t admit that they do and don’t try to fix it is not ok. I say avoid them. They seems nice when they want to sell you the house. But once you do, then they don’t care.

We closed on a DR Horton house on August 5th, 2022. After 30 days we did a walk through for warranty issues with Andy our builder contact. Each item was documented by DR Horton and small stuff like paint and holes in the walls were repaired quickly. However larger items such as the banister to the staircase falling over or nails sticking out of each stair on the staircase were not fixed.

In November we contacted our sales representative since we could not get our builder contact to call us back. It turns out the builder contact left DR Horton and we were never informed. Also we were told we needed to submit all warranty information on the DR Horton website. On November 14, 2022 we submitted 20+ warranty issues including items such as dead trees that DR Horton pointed out to us, staircase banister that is falling over, hole in the wall made by the plumber when fixing a leak that turned out to be poorly installed bathroom countertops leaking into the wall, etc, etc.

The DR Horton website stated we would be called back in 48 hours but today is December 6, 2022 and no one will call us back except our sales representative that suggested none of the submissions made it to DR Horton. Today I sent emails to DR Horton Warranty with ALL the receipts of submissions we made in November. But no call backs. I also tried to call DR Horton warranty and no one answers.

Do not buy DR Horton. Not only will they not honor their warranties but we also had to spend 20k grading our yard that is under water. We would have submitted the grading which did not meet the POA's requirements but we had already planned to re-do the yard and we thought we were being good citizens and let DR Horton off the hook on the yard. Bottom line: DO NOT BUY DR Horton. Yes it's a spec build. But a spec build can be very nice if you make it your own and the builder works with you. DR Horton will not work with you. They will ignore you. I can back everything in this complaint with a paper trail.