D.R. Horton Homes Reviews

They use water-based paint, so if you have pets, kids, or even accidentally touch your walls, you will need to repaint your entire house. This is absolutely unacceptable for a house worth over $300,000. They are extremely cheap. Whatever contractors they are using are very sloppy and then considerate. I have paint splatters all over my floor several inches away from baseboards that should not be there. I've pointed them out numerous times and they have never been fixed. It turns out that cabinets are made of particle board. PARTICLE BOARD IN A HOUSE THAT I PAID OVER $300,000 FOR! That took at least 6 weeks to get repaired. One cabinet.

There are paint drips all over the place on door frames, electrical and cable outlet wall panels are crooked (definitely no quality control - how do you not notice this when you're building a new home?). Blinds were included, but those aren't even aligned evenly over the windows. After we moved in, we found scratches that we did not make in our refrigerator, on walls, in our marble and granite, and in our cabinets. I was told that that was not their responsibility and that they came painted that way from the cabinet contractor. I have no recourse. I had just have to sit and look at this disgusting paint job on my walls, door frames, baseboards, and all of my cabinets. It's disgusting and infuriating.

These houses did not come with gutters, and we are already noticing our concrete around the house is being degraded due to the lack of gutters to direct the rain away from the concrete. So that will be several thousand dollars more for us to fix because the builders are so cheap. I cannot recommend this builder to anyone. We will build equity and sell as soon as possible. Do not purchase a DR Horton home. Aesthetically they look beautiful on the outside, but please take a closer look at the details. They use cheap materials, cheap and sloppy contractors with apparently little oversight, and do the bare minimum required to get the house sold. I do not recommend DR Horton. We invested everything we had into this home and we are in our '50s. We will never be able to afford another home. This is it, and unfortunately this is what we got. We're very disappointed in this builder.

Be mindful of how the contract is worded and know what you are signing. If you have taken the time to read this prior to proceeding with your home purchase then be absolutely sure you have read every detail of the contract. My lawyer stated "after the fact" that they would have pointed out this the DR Horton contract is completely one sided. This company may build a great product, but the people involved are rude. Nothing in life is black as white as this company wants it to be.

After reading their BBB rating (1.25 out of 5) and responses from other homeowners I realize they don't care about quality, it's all about getting your money with a bunch of smoke screens. They cannot be trusted at all. All I wanted was for them to repair my cement. It's amazing how they kept pushing me to give them a 10 rating, but I waited and I am glad I didn't.

My island countertop was chipped from the get go. Filed a warranty, they have installed three (3) countertops all of which have been chipped, keep in mind this is still on my original punch list. They refuse to replace stating that Legacy cabinets and countertops said they did the job. Again I have sent photos showing the damage. Doug the site manager said not to worry. It would be replaced, they're refusing. My doorknobs have fallen off repeatedly, interior as well as exterior. I finally replaced my self. Concrete is near garage door has two inch holes, filed a warranty item with pictures.. Won't fix. I would never recommend buying a house from D. R. Horton!

At the walkthrough before closing I had many requests for items to be addressed before closing. None of my requests were appreciated and on the day of closing I was given the house in as is condition without appreciation of my pre move inspections. The level of finding of the house is very poor and after sale customer care is bad.

What I was NOT expecting was the difficulty in getting a final approval for my DHI Mortgage, or the difficulty in getting a final closing date. I signed off on my home purchase in July. I admit, there was a hiccup with my down payment because D.R. Horton didn't cash my down payment check for over a month. While I had the funds, I had transferred money to another account thinking they had cashed the check already. After that was straightened out, with multiple instructions as to how I could and couldn't transfer the funds, with different answers every day, the down payment was deposited. Then the DHI mortgage process began. I answered multiple questions and provided multiple documents through September. No final approval.

When I inquired, new documents were requested, but because my account had been inactive for over 30 days, I had to reactivate my account. I continue to answer questions and provide documents, even though they are the same documents and responses. I have never had a mortgage approval take over 3 months, and I have had several homes/mortgages prior to this.

We received a closing date estimate of October. I still don't have a mortgage approval or an estimated move in date and we must be out of our rental by November 21st. Every time I ask for an update, I receive a response, but not a move in date. Unfortunately, after speaking with the electric company, I know the answers I have received aren't always accurate. Our closing date is tentatively set for November 21st, even though I specifically stated, I did NOT want to move the week of Thanksgiving. I asked to move the Friday before, November 17th. Unfortunately D.R. Horton doesn't seem to respect family holidays or people with disabilities. I will update my review when and if we close on our house. At this point, I am not sure if it will happen.

To save you a long list of headaches…the best part of buying this home was working from home while the framers had to force the 2x4s of the walls “square” by beating them into place…Seems correct, right? Our gutters…yea they didn’t install them behind the drip edge so that was fun to watch on the first rainfall after moving in…like who supervises over these vendors? Good luck getting responses, especially when the construction supervisor shakes your hand at closing and hands you his card and says, "Call me or email me and I will make sure it’s taken care of immediately." HA! Do you know how many times I have reached out to this man and he still hasn’t responded to me? Liars are a joke to me if you cannot tell.

We are not happy at all with the quality of our home. There are many areas where corners were clearly cut that showed after our final walk-through, including metal showing in our master bedroom due to a poor paint job, uneven windows, splattered paint on our floors that was not fixed following our request at the final walk-through, and poor framing in the attic. To emphasize this, our newly moved-in neighbors have blue tape that has still been unaddressed on their homes as well. Moreover, the sales agent that worked with us was very attentive when we first toured the properties in Carillon, but as soon as we signed our contract, it seemed that any question we had was an annoyance (e.g., we asked if we could coordinate the arrival of our PODS due to us moving from across the state and he cut me off mid-question before I was able to fully verbalize it).

The most frustrating of all, though, is DR Horton's warranty process. They built our landscaping in such a way as to cause water to pool near our wooden fence in the backyard and in our front yard; if anyone is interested, the Google review we left for DR Horton in Carillon includes a photo of one of the areas long after rain had passed, where we can barely get through for lawn maintenance due to the constant mud, let alone walk there. This is unfortunately a major concern for us, given the potential for damage to our foundation, mold growth, and a new breeding ground for disease-carrying mosquitoes. As a note, I addressed this at our walk-through and the Superintendent said that he could not fix this until there was standing water for two days after a rain period.

This was clearly a problem once we moved in, so we contacted DR Horton Warranty and touched base with the Superintendent (again). He visited our property, agreed that the pooling was a problem, and let my wife know that someone would be coming by within two weeks to fix this issue -- but we never heard back from him after this. When we reached out to him once again, he said that the people in charge of this were too busy with other areas they had to fix in our community.

Then, when we reached out to him once more (after not hearing back for another week), we were told that they could no longer fix our issue due to the water restriction (despite DR Horton watering plenty of their new home lawns right across the street from us beyond the amount of water we are permitted to use in this area the day after he informed us of this). The Superintendent also told us he would send us his email address so that we could confirm his inability to have our issue remedied in writing, but he never followed up on this. To sum things up, though, we are hoping to help others avoid a poor quality home purchase with DR Horton in an area that is currently thriving in population growth. And we are hoping that their tactic of trying to pressure others into writing 5-star reviews is somewhat remedied by our more honest account.

The first issue was a crack in the cement just outside the front door. When I addressed this with the project superintendent he told me that the crack was not wide enough and they would consider repairing my porch when the crack was wide enough for a nickel to fit in. When the crack grew I submitted a warranty request and a crew was sent to assess the crack. Sure enough, it was wide enough to replace that section of our entry way, but then they did not return to address the problem.

No response from warranty department, then a class-action lawsuit was brought by homeowners against Horton, so ALL repair work stopped! We did not join the class-action suit believing that Horton would honor their warranty as our other builders have done for us, sadly they now remind us that the entry way cement is NOT structural so they will not address the issue even though the crack is now 1 inch wide and a tripping hazard. (I will do this repair work myself this winter, and we should have joined our neighbors in suing)

The paver driveway dips and buckles in the same place even though it has been torn out and replaced three times! The driveway needs to be addressed again, but Horton is stonewalling. The drywallers did a horrible job putting up the ceilings by not getting the drywall screws properly placed in wood. Now I have 58 drywalls screws falling out of the ceiling throughout the house. Again they are ignoring my warranty request, I'm guessing it's because this is cosmetic not structural, so I will have to do this drywall repair myself.

The block wall around my yard leans out away from my yard and continues to lean a bit more every year. Horton's answer to this problem is that I have put plants in my yard that have compromised the black wall. Funny how it leans out, away from my yard instead of in toward the plants I have planted...AND I watched them trench to add a large water line for irrigation just outside my block wall, but that has not compromised the wall in any way, just my plants inside the wall. The ONLY thing Horton has going for it in this place is the neighborhood. We love the location and our neighbors are great, but the builder has left a very sour taste in our mouth. Too bad, this could have been the best home we have ever had in Arizona.

6. GRAND SCREENPLAY of putting my home back to market to increase price, even after getting the conditional approval.

It’s been excuses after excuses and honestly you truly get tired of it. If you’re looking for a home it’s not it over here in Parks Edge in Missouri City. You’ll be spending more time energy and money to fix things over the years rather than enjoying your home. This kind of damage is understandable for a house going into 5 years but for less than 2 years, not acceptable at all. Drainage, AC issues and leaks it is very common for the houses here. One of the reviewers mentioned drainage problems. We’ve called DR Horton for our AC having issues, for master bedroom sink making a weird noise at and trying to fix this ceiling situation has been a headache for months now. The thing is they build so quick and don’t take care of the details.

The builders and workers are doing either a lousy job or they have very cheap materials for the end product to be like this. It may look great the first day but throughout a couple of months you’ll realize how poor of a job DR Horton builder does. Save your money and look elsewhere other than Parks Edge in Missouri City. Just figured out the name of the workers it was Chad from the roofing company and Alex from DR Horton warranty agency.

Our credit consultant Nazereth came up with a game plan, told us to focus on only my husband's credit since it was his credit being used for the loan. We did that. Brought the credit up to 620. Nazereth submits our info to the loan originator Brande **. Brande eventually tells us that she cannot use just my husband's credit. She needed to use both our credits and with my credit included we wouldn’t be approved. Not sure why we weren’t told this in the beginning. We would have understood.

I then send an email to the sales representative Janet to see if we can get our earnest money deposit back. Janet doesn’t respond the email. Today my husband and I go into the office to talk to Janet. Janet thought we wanted to try for another house in the future. She said she could have the earnest money deposit moved to a different home. My husband and I decided that we no longer want to buy at least until I can get my credit score up which might take a year. So we prefer to be refunded. Janet got really upset with us. She started becoming super short with her answers every time I asked a question. She kept saying, "I’ll try and get you your money back. I don’t own the place. Do you see my name on the door."

I proceeded to ask Janet why she had became so upset. She said she felt attacked and started crying. We were really confused. I don’t know if Janet is threatened by us because we were **. But it was very easy for her to play victim when all we were trying to do was get our money back. We had no ill intent. Janet seemed very caring in the beginning. I’m trying not to make this about race but the way she acted was me insane!

Original review: DR Horton Is fake company for warranty. I reported to fix or change the window damage. Manager area for townhomes Balsam Pointe disagree. I live **. Recommend don't to buy home from DR Horton. Is fake company.

Once I was allowed access to the home I found most of the items were not completed and that DR Horton just removed all the stickers without completing the repairs. We’ve now been in the home going on four weeks and still don’t have the items repaired or cleaned to the standard you’d expect for a brand-new home. DR Horton has lied to us multiple times throughout this process and continues to do the bare minimum of completing this house relying on an excuse that other people were the cause of the issues and that “90% of our surveys are 5 stars.” I have no idea what that has to do with them not taking responsibility for the poor quality and condition of the brand-new home they delivered to us.

To add injury to insult I’m told by Diane **, VP of Customer Service, that even though I have to keep taking time off work to deal with a situation they created and refuse to completely remedy, the time off, loss of pay, and overall impact to my career and ability to support my family is an “inconvenience” and not a concern of theirs.

Even the repairs they make are not of the quality you’d expect. My advice, DO NOT PURCHASE A DR HORTON HOME. If you do, insist on a home inspection with a 3rd party, insist on a final inspection to ensure they did the work, and insist they do not remove any stickers noting where the repair is - YOU SHOULD PERSONALLY REMOVE THE STICKER AFTER YOU CONFIRM THE REPAIR WAS MADE.

On a different note, we’ve had issues with DR Horton since the start. When we went to go sign our papers and get our keys, THE COMPANY GAVE US THE WRONG KEYS TO OUR HOME, so we had to use the electronic code for a week before they even sent us the right keys. And the people at the office had the audacity to ASK US TO DRIVE AN HOUR AND A HALF TO THEIR OFFICE TO GO GET THE CORRECT KEYS, if we wanted it sooner than a week. And you know what’s crazy? My parents recently (in May 2023) also bought a DR HORTON home a few streets down AND THEY ALSO GAVE THEM THE WRONG KEYS, and the office freaked out and asked us to send the keys back like it was our responsibility that we were handed the the wrong keys.

The HOA here is ridiculous too; which the office lies about and says is a very mild and easy HOA. No, our entire property gets violations noticed all the time on minor things and threatened to be fined, but the common area responsibilities are never done (street signs are crooked, trees are unruly and crooked, the edging on sidewalks isn’t ever done, the pool area is covered with flies all the time, the shrubbery is overgrown, and there’s venomous snakes in the retention pond.

Over the course of the next three months we learned that the amenities "sold" to us were in fact not true. We would NOT be allowed access to the pool, this was only for the townhomes in the community. There would NOT be a park. We were NOT being provided a patio. Our home was NOT provided with the Qolsys IQ Panel for smart home capabilities. The internet provider was NOT AT&T. It was one "oops", "sorry about that" after another. By the end, once everything was taken away, we felt as though we were not given the true information of the community for single homes and we felt as though our right to an informed decision to live in this community was taken away.

On top of the above, we also experienced poor communication from the Superintendents of our build. We ended up having to go through the sales agent and our realtor in order to get questions answered. 4 days prior to our closing date, the house had a level of 73% humidity built up. The humidity was making the duct work sweat with the AC running (August-it was hot), which was creating water in the basement. This went unaddressed by the Supers and we once again had to contact the sales agent and realtor.

Overall it was an exhausting process of "Nos" and "Sorry" from the employees of D.R Horton. As the home buyer we felt as though there was nothing we could do and it felt as though we had/have no rights. It was sign the closing paperwork and move in or we were going to be homeless. I would and will NOT recommend D.R Horton to my friends, family or strangers. Sorry.

Now the house is being built and they have eliminated or downgraded numerous features that I signed for. They even completely downgraded the hvac setup and placed the 1 and only return air vent on the base of the wall right in the middle of the living room. I don't know how this setup even passes code as it wouldn't in numerous states. It is the most inefficient, cheap, easy way they could have run it with no regard for the homeowner at all. They even utilized the space in the AHU closet incorrectly so ductwork can not be added at a later time without completely redoing everything.

I was finally able to speak with 1 person regarding only the hvac and they tried to claim that it had to be run that way and COULDN'T be any other way. When I mentioned to them that wasn't true and told them why they then changed their tune to they WOULDN'T change it. So at worst they either lied or at best they just didn't know what they were doing when they designed it. Would like to add pictures but not seeing an option. Needless to say very disappointed and feeling mislead with no options. I am so regretting my decision to purchase with them and already know the hvac issue is going to be a nightmare in Florida. Just please be aware if you are looking to buy a home with DR Horton.

I had to call Whirlpool to get it fixed (they don't deal with the appliances from Day 1 after you purchase your home). In summary, there's very poor quality control. The General Contractor/Manager doesn't appear to check on the quality of each step of the home building. The owners have to do their own assessment before the 1st walkthrough, after, before the final walkthrough and after to make sure things get fixed. They do this to save on manpower and make the homeowner do the job of figuring out what's been done properly or not. If you don't know how to build a home (I don't), how would you necessarily know until it's too late? Beyond disappointed in the quality.

I have had vendors, warranty reps ... come through my home but all of them assure me there is construction standard then there is the lower standard, which is DR Horton standard. This is pathetic and disappointing. I am a disabled veteran that has very limited income and other resources and the manager of the construction on site is not providing proper oversight for these homes. - I have photos and communications that go back to prior to buying my home that proves the hoops Ive had to jump through.

Please kindly reach out to me to discuss this utterly failing crew of poor representation of DR Horton Products. All I need is my floor to be held to the ANSI A137.1:2022 – Standard Specifications For Ceramic Tile not a lower standard which the management team continues to speak about. I have elderly people that will live here and I do not need trip hazards caused by poorly installed tile and uneven sub strait. To include Unacceptably Off Square - WALLS. - Their Corporate office needs to be aware of this. If this does not get to the right people I will be forced to take further steps.

I shouldn't have to buy a brand new home that has gunk from construction caulk in the traps. And the construction crew shouldn't use my future dishwasher to wash their paint brushes. I shouldn't have someone coming into my home and saying a bead of caulk will fix that gap in the grout under your shower. And MOST OF ALL I should have the DR Warranted company telling me the warranty is only going to repair a broken shower pan rather than provide me with a brand new one. There is obvious caulking done to get them by on the walk through which I have pictures and dates and documents - to include emails of all of these conversations.

Repair the poor tile job to standards. Completely hollow ceramic tile that is ready to break. One side of a tiled living room makes it feel like you are in a fun house. Patching not replacing a supposed brand new shower insert. Local management as they talk to you ignorantly and without care. There is an easy and affordable fix to all of this if done right and not bandaged. Exhausted -

We are also having difficult getting warranty items completed with very poor (no) communication on when things will get completed. The warranty department has been nice and tell you what you want to hear but no action is evident in getting even major items completed which is totally unacceptable. It really is too bad as if they could just finish the job, I would feel so much better about DR Horton. It is because of this poor customer service that I would never recommend them to my friends. I know others who have recently had home built and while it was a bit of a struggle to get warranty and punch list items done, it was nothing like we are experiencing with DR Horton.

1 year into ownership: Turns out their "independent" inspection doesn't catch much. We started having a leak on the second floor, and it turns out they left gaps in the pipe jack installations in the roof at least 1/4" in size when building the house. Something that should have been found on their inspection. It took me 2 months, multiple warranty requests, tracking down the contact for the contractor they use to make these fixes, and this contractor either lying to me or being forgetful enough to miss two separate appointments made to repair the house. When attempting to contact the DR Horton customer service center they never answer and never get back to you when you leave messages. I mean never. I haven't received a single call back from them. Not looking forward to dealing with other issues on the house with them. By far the worst experience I have had with a business in my life.

Original Review: June 18, 2023

They refuse to cancel my loan application and keep spamming my inbox to complete forms I am never going to complete. Recommend you stay away from this builder and especially their loans. Seller has acknowledged that he is cancelling contract for home and I had no issue with losing deposit, it's fair and I agreed to that if I broke contract, but very frustrated with their loan officer's refusal to acknowledge this deal isn't happening.

Also sent cancelation letter via registered mail and saving all receipts and communications, because I half expect them to try to come back and act like I never canceled the contract. I am planning to start posting that online with names crossed out so people can take their time to review the lopsided contract before they ever go talk to these guys. Honestly they feel predatory. I am glad I walked away. Didn't have hard feelings but their refusal to be professional and acknowledge canceling the loan application has left me very opposed to D. H. Horton as a whole.

They installed damaged flooring, so we have had the flooring company out several times. The last time the flooring company was here, the guy damaged our flooring even more with the machine he was using to do repairs. When we moved in, there were scratches on the wall, so we had the painters come out and they used the wrong color white, so we have a big white blemish on our wall for weeks before D.R. Horton finally fixed it. The doors and cabinets they installed are so cheaply made that the wood is chipping. The door in one of our bedrooms is separating because the material used in the door is so cheap. In fact, this door is located in the bedroom that nobody uses.

The manager Sean lies to D.R. Horton buyers. We have a neighbor who requested that his walls be painted another color than white. Our concierge, a D.R. Horton employee told me that he would check into this, as I also requested a different color for my wall. Sean, the lying manager, called me and said, "We only approve a different color if the wall is deteriorating." I know for a fact that our neighbor's wall was not deteriorating, as I was told by my concierge our neighbor got approved for a different color because he raised hell.

There was a huge crack in the cement flooring before we moved in. When we asked D.R. Horton about this, they said it was normal. We requested it be fixed. Our water system that came with the house is faulty and produced very little water. Our garage door opener was faulty and had to be replaced. Now, the keypad to our front door is sticking and we have to enter our code 4-5x before the door unlocks. After 5 months of living in my new D.R. Horton home, I can honestly say that my experience has been terrible. They are a low quality builder who will build you a very low quality home. We are having issues that should not be happening in a newly built house.

There are so many better options, don’t make the mistake I did.

I have squeaks on both living floor and top floor which is due to the cheap construction material. Shower panel is not leveled because of uneven tile installation. Trims and baseboards are not symmetrical due to uneven drywall installation in almost entire house. Driveway and sidewalk are not in sync as they constructed the sidewalk way lower than the garage slab. Their contractor would agree to this and would suggest raising the sidewalk and level the driveway, but DRHorton can’t deviate from their made-up claims. Flooring laminate is not secured and the gaps between them are very evident. When I move heavy stuff on the flooring laminate, they displace from their original position leading to more visible gaps.

In short, buying a new DRHorton home is like draining your hard-earned money for inviting a never-ending repair project. I would never recommend anyone to buy a DRHorton home, especially in NJ-PA. I have mentioned this to the management members at DRHorton including President of NJ-PA division, Mid-Atlantic President and the CEO, and they won't even speak to it.

They would schedule inspection and never send a report afterwards. Not even for a single warranty ticket they could provide facts for what was inspected and what was found. They would make false claims to keep up with their reputation, but they are incapable of bringing facts to the table or to fix the problem. DRHorton also runs a bad practice to send letters via their attorney to warn residents from posting their reviews on public forums as it may degrade their market leader position. When I try to escalate on a warranty ticket due to lack to response/traction, they would try to harass me by sending a letter via their attorney.

They promised to correct what was wronged along with drains in the front of the house which also worked improperly. They put in one drain that has caused more issues. To add insult to injury the company they sent to install the drain, cut our cable and internet lines. This resulted in loss of wages being that we work from home. D R Horton's response was, "We don't reimburse for that." D R Horton has ignored our concerns, documented validity of our claims and refused to resolve them fully and properly. The only thing we have asked from the start is to take necessary actions to fix our yard. Unfortunately poor workmanship, shortcuts in production, and ignoring claims is the way this company operates for its clients.

One corner in the living room area is so out of square, looking at it you can only shake your head in disbelief. Now the master bath shower wall is cracking, I via D.R. Horton website a warranty request on JUST THE CRACK IN THE SHOWER, I did get a response that the request was received and a certain person would contact me, that was 4 weeks ago. I emailed the person who did respond who replied that they resent the info again. I have not gotten any other response, it's totally been ignored, I'm still waiting.

I was forced to pay a handyman out of pocket for the siding repairs and he showed how the siding boards were installed incorrectly. Several of the top nails were driven completely through the boards due to overpressure from the pneumatic nail gun. Upon further inspection, many other boards were loose from the top nails also being driven completely through with only a few other top nails holding the boards. Hardie installation instructions clearly state that the top nails should be flush but NEVER below the surface of the board. I understand that D.R. Horton pays contractors but they should stand behind their products and not simply default to the "sorry, you're past your 1 year builder's warranty" statement. I've owned four previous houses and this is my first and definitely my LAST D.R. Horton house. I am also happy to speak with a D.R. Horton representative and update this review.

-Huge chunk of a rear support column was missing and painted over, had to have warranty come out and replace the beam. They did and their contractor left cigarette butts, caulking, nails, trim scraps and trash in our yard.

That is just the major stuff, not even the minor annoyances like LED light fixtures breaking after 6 months, or the fact the exposed craftsman style moulding has un-sanded, unfinished edges, bad staining jobs on front door and banister and more. Warranty is basically worth less than the ink it's printed with. The first conversation that comes up with every neighbor is usually something about how poorly something was done and you spend 20 minutes complaining about the build quality.

Cleanliness During the Build: No dumpsters were used during the building phase so all garbage from the contractors (including beer bottles and pieces of wood) was thrown down onto the property. These were then covered over when the yard was (minimally) graded and sod put down or sidewalks laid. These items have since pushed up through the sod and the walkways are crumbling in several places where there is garbage underneath. Inside the home, similarly, carpet was laid directly over garbage. You can hear it when you step on it. Carpeting was cut to size out on the street (directly on the ground) before being brought into the home. Certain houses where sand had been dumped in the front yard had mounds of sand inside the house over the previously laid carpeting.

Quality of workmanship in the living areas: Several areas of the floor slab were left with large divots where either something heavy fell to create the hole or, in some cases, rebar was pushing up through the cement. Crown molding put up over the cabinets was not nailed properly together or to the top of the cabinets. Several pieces of crown molding or baseboards were cut either too long or too short but used anyway. Carpeting was cut too short in one bedroom and the attempted fix was like a combover of a bald spot.

Quality of Workmanship with regard to HVAC: We've had our plumbing checked (as a matter of routine) and, surprisingly, this got very high marks from the technician. However, when we had our furnace/ductwork checked, there were problems. The DR Horton builders installed a furnace (capacity) that was on the low end of acceptable. However, they also installed ductwork that was too small, too many branches, and not enough returns. What we notice is that part of the house always runs too warm or too cold. What we didn't know was that this is suffocating our heating/cooling system and essentially shortening the life of our system. Glad this was discovered. But, it is now costing us $7000 to $13,000 to fix the ductwork (depending on whether we fix all of it or just the worst parts).

So, the bottom line is, that DR Horton cheap outs and incompetence are costing us several thousand dollars to fix after less than two years in the home.

A month had passed so I contacted him again. He said it is fix but no roofer ever contact me. And I don’t think anyone was up on my roof. He also mentioned that his roofer said that the vent were not original vent that was installed and they will not be responsible. But since we bought the house nobody was up there at all. I told him he need to fix our rock sheet as well. He ignored.

I called the cooperate. Kenny texted me saying sorry and that I need to be patient and he will figure this out at the end of the week. It was three weeks ago. I first contacted them in November and this is almost the end of January. I would be patient if he keep me updated, but he completely ignored my text. I normally don’t like leaving bad reviews ever because I don’t like hurting business. I’m a business owner myself and I love it when a customer come to me before leaving negative comment anywhere. I understand that people make mistakes but when they don’t admit that they do and don’t try to fix it is not ok. I say avoid them. They seems nice when they want to sell you the house. But once you do, then they don’t care.

The warranty process operated smoothly. I had a half a dozen issues that the warranty team handled perfectly. It usually took about a week to receive an acknowledgement of the warranty request from the builder and then we setup a date and time for them to come look at the issue. All of the issues were relatively minor. I needed to have a door adjusted because settlement was causing the door to stick. I had a shower faucet that became misaligned about 9 months after the house was built because of settlement which is normal. Every issue was resolved satisfactorily without incident. My neighbor and I discussed warranty claims before we both moved into the neighborhood at about the same time. We both had the same experience with D.R. Horton and we pleased with their warranty service. I am very pleased with my purchase from D.R. Horton.

We closed on a DR Horton house on August 5th, 2022. After 30 days we did a walk through for warranty issues with Andy our builder contact. Each item was documented by DR Horton and small stuff like paint and holes in the walls were repaired quickly. However larger items such as the banister to the staircase falling over or nails sticking out of each stair on the staircase were not fixed.

In November we contacted our sales representative since we could not get our builder contact to call us back. It turns out the builder contact left DR Horton and we were never informed. Also we were told we needed to submit all warranty information on the DR Horton website. On November 14, 2022 we submitted 20+ warranty issues including items such as dead trees that DR Horton pointed out to us, staircase banister that is falling over, hole in the wall made by the plumber when fixing a leak that turned out to be poorly installed bathroom countertops leaking into the wall, etc, etc.

The DR Horton website stated we would be called back in 48 hours but today is December 6, 2022 and no one will call us back except our sales representative that suggested none of the submissions made it to DR Horton. Today I sent emails to DR Horton Warranty with ALL the receipts of submissions we made in November. But no call backs. I also tried to call DR Horton warranty and no one answers.

Do not buy DR Horton. Not only will they not honor their warranties but we also had to spend 20k grading our yard that is under water. We would have submitted the grading which did not meet the POA's requirements but we had already planned to re-do the yard and we thought we were being good citizens and let DR Horton off the hook on the yard. Bottom line: DO NOT BUY DR Horton. Yes it's a spec build. But a spec build can be very nice if you make it your own and the builder works with you. DR Horton will not work with you. They will ignore you. I can back everything in this complaint with a paper trail.

Since my husband and I moved in we have had an endless list of problems in this house starting with cracked roof tiles, missing roof tiles, a cracked tub, drywall issues, missing paint on walls, broken door, broken sliding screen door, cracked flooring tiles, our island was not faceted, none of the sinks in either bathroom are faceted, they did one coat of paint on the outside of our house and there's white spots and missing areas of paint everywhere. The kitchen cabinets we received have water damage on the bottom of them. They installed the crown molding on the cabinets incorrectly and there are huge gaps, and gouges and warped cabinet doors, that they say they didn't do even though they were like this when we moved in and we've been in an ongoing battle to get them repaired and replaced for almost 2 years now just to be told they are refusing to do anything.

Timberlake Cabinetry is who they use which delivers subpar product and crappy installation. They refused to replace anything and put all of the responsibility on the homeowner even though the homeowner can't obtain the same product because they are a distributor to home builders. The flooring company Jr McDade needs to hire better people that are qualified to lay flooring because 6 months into moving in our seams in our carpet started to pull apart and they refused to do anything about it, not to mention they leave behind rocks and debris under the carpet so you feel rocks under your feet when you walk because the padding is garbage. The tiles are also not laid evenly and the grout has pits and uneven throughout the entire house.

We have spent almost 2 years now going back and forth with the reps for DR Horton to get all of these things taken care of because they hook you in with the fact that you get a year warranty to take care of issues but the reps don't respond to the emails you send or phone calls so the year warranty is useless because you can't get the work done. I had finally had to reach out to an attorney to see what my options are to get help since DR Horton refused to take care of the crappy work they did. So DR Horton then seems interested in coming out because they are worried about a lawsuit just to send their legal rep Allen from DR Horton out who was extremely rude. He talked over me the whole time and tried to talk down to me and educate me since I am a woman and there's just no way I would understand anything about home builds.

He talked down to me and was condescending stating "Ma'am you're expecting a Jaguar home when you purchased a Honda home". That just goes to show what he thinks about DR Horton's workmanship, the company he works for, that unless you spend millions you get ** work. He also promised to fix things in our kitchen and after he left I heard nothing from DR Horton so I reached out to the rep and she stated, "Per Allen unfortunately we can't replace those things we told the homeowner we would do," so now I am stuck with the responsibility of paying for all of these things that were supposed to be new in my new home.

They should take pride in the homes and how they build them so they have happy customers not throw a house together like ** and leave it to be the homeowner's problem. I am very disappointed and astonished at how DR Horton builds homes and treats their buyers. I will continue to advocate against people purchasing DR Horton Homes!

Their "engineers" recommended to pour it solid with a specific rating of psi after making two small openings. They didn't even do that right. An individual came with a bucket, hammered massive holes in my wall, and jammed Sakrete mix into the wall along with shoving the broken block pieces in the wall opening. That is what they mean when they "pour it solid". They also applied a metal lathe but were so aggressive on hammering the studs that it damaged the block further -- the cracks reappeared after a week of this "repair", shocker.

I open up yet another warranty ticket demanding this be fixed, a swarm of DR Horton employees come to my property, rip some stucco off the wall, and ask for previous photos of the original crack which I provided same day. It has been almost 2 weeks and I have not heard back. Regardless of whether or not this gets fixed -- I am urging everyone to never go with this company for a new home or at a minimum NEVER close until they fix every single item (yes, every item to YOUR standard). If they don't like it, then let some other fool deal with the damaged home.

Don't let them gaslight you into closing by telling you this is actually normal. They will sweet talk you and make it seem like they will give you a new home if it isn't right but after you close, you are irrelevant. I have emails of DR Horton acknowledging that some of their own people said it was a problem, photos of previous "repairs", and evidence to prove I am not some entitled customer looking for free stuff. I have told them from the very beginning that I just want the wall fixed properly.

Also read what you should know about buying a home. You can’t just go with what the SALES representative says, they are trying to sell you something. While they were building the house we were here almost every day looking so that the workers know if they messed up they would hear about it. One worker had used our bathroom, we immediately notified D.R. Horton about it and they dealt with it. Also due to the prices of the houses you know you are not getting top notch finishes. It is basic and from there you have to replace certain things (tile the bathrooms, change the tub for a walk in shower etc, paint the walls, wallpaper, your choice of light fixtures etc).

What is important that the foundation is good, your house has gutters, the plumbing and electricity has done good. You have to make sure that you review everything that they did and that you have everything in accordance with the agreement BEFORE you close on the house. We measured everything from the garage to the bedroom because when D.R. Horton told us our bedroom, garage etc is a certain size it has to be that size. Our inspector inspected the roof, all the systems in the house, the concrete etc. That is what you want to do.

It also helps that you tell the sales representative that you are going to have your own inspector. All with all these homes are good for smart people who don’t believe everything that a salesperson tells them but do their own research and inspection. I mean you probably will not buy a car without letting it be inspected first by a mechanic right? No matter what the salesperson says? Same with a house. New doesn’t automatically means good!

First, their subcontractors drink on the job. I was sitting on my back porch the other day only to watch the painters slam some bud light in the middle of the afternoon and not stop. This drinking will explain why paint is scattered all over your floors after closing for you to clean up. Second, they will install broken material and products into your house. You will have to fight to get them to fix issues that never should have even been a concern or a stressor for you. I had to go to the BBB before closing so that they wouldn't install trim that had been lying in the mud for over a week, fix a dented vent cover that looked like they kicked it in, and fix a window that wouldn't even shut. I don't know a single person that didn't have an issue with their roofs. Third, there is no craftsmanship. Their salesman will lie to you and tell you not to expect a perfect home, but they will give you a home you will love. Sounds great, right?

They will use the non-perfect home excuse to make you accept something beyond what should be legally allowed. You will not find a straight wall in the entire house. If you need more evidence of how much they don't care, look at the trim in the homes they build that looks like a dented, wobbly, off-centered mess. Fourth, expect retaliation for standing up for yourself. They let subcontractors piss in our cabinets for calling their horrible work into question before closing. Even worse was that D.R. Horton was notified and let the subcontractors get away with it. We didn't get an apology.

It doesn't stop there. I had to go to the police three times and file four complaints with D.R. Horton's corporate office for what should be considered criminal harassment perpetrated by their contractors. Even when you have evidence of the subcontractors screaming at your house and destroying your property, D.R. Horton still doesn't fire them and will continue to allow them to work near your home in an attempt to instigate an issue. Imagine trying to mow your grass or fix the problems on your home that were D.R. Horton's fault and getting screamed at by the contractors hired by the company you bought a house from. Don't worry; when you file a complaint with the police or D.R. Horton and the individual you filed a complaint against is waiting outside your home for multiple days for you and your wife, the police in Lubbock and D.R. Horton don't care.

I highly recommend you legally carry in their construction zones. Fifth, there will be an endless cycle of warranty issues. Every time they send a worker here to fix an issue covered by the warranty, they leave another issue behind or do even more damage. It doesn't end until your warranty is up. D.R. Horton is not just America's largest builder but the builder of the worse homes in America. So despite whatever situation you are personally in, I highly recommend you don't ignore that gut feeling that something is wrong with this company and that you STAY AWAY.

Security gate broken more than functional the last two months, a ** head scales my neighbor’s retaining wall into their backyard two months ago, a dubious arson which has my nearby neighbors without internet for months. Streetlights on both ends of our block nonfunctional since March, only one has yet to be fixed. Workers violating building code and starting before 6am the first month we moved in, blasting loud music and waking you up every AM.

Workers at night past 7pm violating building codes most nights. They drive their personal cars instead of their work trucks and park them in the driveways of the houses they work in so they look like residents who live there. And now retaliatory violation from the management company for two dead plants which died from sun overexposure because the landscapers improperly chose their location. Touch up paint doesn’t match the original. Paint hanging down from dining room ceiling one month after we moved in. Need I go on? Everything documented either with photos, videos, neighbors who can verify, etc. Run, don’t walk away from this builder.

The neighbor's foundation is much higher than our house and with the faulty grade all of the water drains down from his yard and fills up our side and now the water is up against the foundation. After waiting weeks to find out if it was something they could repair after first being told it’s not covered under the warranty they sent a crew out to attempt a repair. I was assured that the gentleman I initially discussed the issue with would be there to supervise but never saw him. The crew destroyed the side yard and cut our Wi-Fi cable in the process.

They reused the old pieces of sod as an attempt to regrade the side up against our house, left multiple holes for water to continue to fill up and left a mud hole from the back to the front of the house and didn’t even bury the Wi-Fi cable. All I want is for the yard to be fixed correctly and be done with the disaster this has caused. The standing water has caused a terrible smell and now the side is no longer usable due to the swamp that has started. No one should have to be fixing mistakes that should have been corrected prior to a move in within the first month of occupying a new home.

We noticed a new spot on the ceiling with water damaged was told it is from the water heater. Which we can't figure out why would the garage ceiling leak from that. The only thing DRH did was slapped some paint on it. We don't know if there is mold on the ceiling or not. The back door hits the door trim. The front door opens all the way and all the bugs just come flying in the house. The front door is fading. The crown molding in the family room and kitchen area has been repaired several times and still looks awful. The shower in the master bathroom leaks and has been repaired several times and continues to leak. Squeaking floors upstairs. The water pressure is low in the master bathroom.

The home warranty department is a joke. We were told if the problem was noted the first year of the warranty then it will continue to be repaired. They have honored that so far for the garage, but not for the shower. This was a significant investment for us and this has been a nightmare. Love the floor plan, but that problems and the stress that come with it is not worth it. We are truly disappointed and will NEVER build with DRH again. If we could move and buy another home at this time we would. DRH advertise as America's number one builder more like the #1 nightmare. They need to get rid of that slogan. DRH should put themselves in the consumer shoes. This has been the worse investment ever.

I am also sadly disappointed in the quality of the carpeting and paint. The carpet showed poor workmanship in the first six months. The carpet pad has hard pieces in it and the carpet is horrible and has extensive wear even though we do not wear shoes in our home and we have the carpet cleaned regularly. I had the carpet inspected by D.R. Horton's warranty partner several times. Despite D.R. Horton staff admitting the carpet is defective and dozens of calls and emails, the problem has not been resolved to this day, two years later. The two years have been riddled with staff quitting and losing photographs of the poor-quality carpet and many excuses from the builder and warranty partner. I have also spent over six hundred dollars on carpet cleaning to be warranty compliant. However, they have not held up their end of the bargain.

My yard floods when it rains on the sides and back. D.R. Horton personnel inspected it and gave no help with repairs. The AC unit drains and leaves my back yard saturated near the foundation year-round. Many of my neighbors have a similar problem as expressed at our HOA meetings. Also worth mentioning, they used the cheapest possible contractor grade paint on the walls. Buying a home is one of the biggest investments most families make. Overall, if asked would I recommend D.R. Horton to other buyers my answer hands down would be "no". Their claims to Americas Best Builder are misleading at best. Buyer beware!!!

I know they will not do anything now, they have basically stopped answering calls and emails. I am hoping a future owner will see this and may impact their buying with DR Horton. As per usual the small guy gets hurt.. Unfortunately it's the way of life here in the USA. The big boys can bully their way out - but us... No! Our money isnt green. I Will be getting in touch with all the future home buyers that are planning to purchase the NEW homes under construction. Hoping to change some minds and ruffle some trees.

I persisted for two weeks to have windows located and installed. I was only successful because I convinced the project manager to remove windows that they had already installed in another house (yet mine were "backordered"?) and put them into mine. When I tried to get closing rescheduled, DR Horton finally set a date TWO WEEKS out because they were unprepared and did NOT pass certificate of occupancy. DR Horton's delays caused my rate lock to expire, and I was charged a daily fee by my lender to maintain my interest rate. Despite negotiating using my realtor, DR Horton refused to compensate me for my four month construction delay, NOR pay for the rate lock fees incurred due to DR Horton's inability to plan accordingly for their homes to be completed in a timely fashion.

The home was finally completed and closed mid-August, which was four months after the scheduled completion date. It is nearly impossible to contact anyone from this builder, and the representatives are unresponsive and unsympathetic. I was told to "look on the bright side" because I would "be in my new house soon" and "it's not our fault, it's how the world is right now". I warn anyone against EVER working with DR Horton to build a home. I strongly advise caution, and to select another builder. If you are a respectful person wanting to buy a home, AVOID this builder at all costs.

Circuits in the house are constantly tripping. We have learned what appliances we can run together. Our backyard in nonexistent. Instead of grading out the yard, we have roughly 20 feet from the back of the house that leads to a steep slope. This has caused a lot of run off on the side and rear of the yard. I had to hire someone to help stop the runoff. All my issues were reported to DR Horton. The HVAC was the only issue they attempted to repair. Had someone come out two summers in a row and still have the same issue. Now that we are “out of the warranty period” we are stuck with the bill. I will NEVER purchase a DR Horton home again.

I noticed other issues that should never occur in a new build. I was told by the DR Horton rep said that my garage was "as is" (unsealed floor stained with dirt, grease, paintcan rust, etc. Scraped and broken dry wall, large hairline cracks, etc.). Nails in the carpet on the stairs, shoddy baseboard paintjob downstairs, house crickets coming up through the pipes at night into our sinks and upstairs, mysterious noise in our closet that is so loud that we cannot sleep in the master bedroom, a loose cabinet door that fell off as soon as we opened it, broken coach lights, and a very weak AC that is creating humidity in the driest desert on Earth somehow? Etc. I also had to spend an additional $2000 to seal grout and countertops, because I guess over half-a-million dollars wasn't enough for them to throw that in?

My old rental (15-year-old home) is literally in better condition and is better quality than my current NEW home which is $200,000 more! My home did not even come with a refrigerator, washer/dryer, or even blinds! How do you justify the price for all of this? I honestly could not believe the sloppy and shoddy craftsmanship and very cheap materials used. For the price that we paid (and boy, I would say that we have overpaid by $400k for what we have received!), this house should be turnkey ready and immaculate. This is a BRAND NEW house and I'm already stressed out of my mind trying to deal with repairs. This was why I had paid the premium for a new house- to avoid these very repairs and problems. I hope that these house crickets don't crawl into my bed tonight. AVOID this company like the plague!

Original Review: Aug. 23, 2022

We moved into our new home at the end of July, 2022. Most of our punch list and home repairs were completed on the day of closing with the exception of the landscaping. The sod has 3-6 inch deep boot tracks literally everywhere, the downspouts are washing away the backyard's rock retaining wall. The sewer clean out is set in an inground box with no lid and mud/clay dug around it. It was never tamped down and sod was never relaid. The sprinkler cut off box does not have a lid. All of these are major safety issues with small children and pets using the yard.

The builder promised that these issues with be addressed, he even sent a yard crew to cut the grass on the week of 8/15/22-8/19/22, to better show the issues but he has never followed up with the actual repair. The sales rep for the neighborhood advised us on 8/21/22 that the builder would stop by on 8/22/22 to address the issue or speak with us and no contact was made. The sales rep also failed to respond to an email on 8/22/22 inquiring when the builder would be by. I have never experienced such non responsiveness and poor customer service in my entire life, buyer beware as once this company has your money they no longer honor their obligations.

If we build it we have to pay the fine and we have to convert the sliding door into a window which also our expense. It’s a total waste having a walkout door with Nowhere to walkout. Why should they lie about we can build it later when they clearly know that it can’t be built at all. When we inquired about it they said it’s our problem now. Once you paid for the house, get ready for these kind of frustrating issues. Beware of the builder! They are still building houses in the community and trying to sell!!!

The floor was cleaned before move in and they got cleaning solution on my kitchen cabinet (which I can’t get off) and stained my floors. I had a cigarette butt in my microwave vent which was ignored until I contacted the registrar of contractors of AZ. The master bathroom looks like a 12 year old did the dry wall, it’s absolutely atrocious. They sent someone to fix it and it was half done. I think their plan is to half do things so you don’t bring up other issues and they save money. Jesika ** was pleasant through the experience, it’s not her fault the company cares so little about quality. Till the day I die will tell everyone to NEVER buy a D.R Horton home. They ruined my first home buying experience, I’d been saving since I was 15 for a house and none of it has been great. More tears and frustration than anything. I should’ve went through with my formal complaint with the ROC, that’s my only regret. Only reason I purchased this home was the price.

As a former Customer Service Professional for over 40 years, I believe I know Excellent Customer Service when I experience it first hand. And that is Exactly the experience that I have had with D.R. Horton Homes in Indiana, Indiana. D.R. Horton Homes, are track homes, "not" custom homes & are built to the highest industry standards according to the local community ordinances. Unlike most homeowners who only write "negative reviews", I take the opportunity to tell the other side of the story. If you are "reasonable" in your requests & expectations D.R. Horton Homes will deliver as promised. A 5 Star Builder? Absolutely!

When I made this request, her demeanor changed completely and it was evident she did not want the issue to escalate to the Region Vice President. I actually had to ask six times for the Region VPs information before she finally provided it. The Division VP did not make it easy but in the end I got everything resolved in my favor because I was persistent and had emails providing proof of certain agreements and comments made by Horton staff. Overall, I received push back across all departments. They try to make it seem like nothing can be done, but that is not the case. I’ve been told this without adequate explanation and when I asked for explanations, I’ve had emails flat out ignored requiring me to resend emails multiple times.

Additionally, I’ve had plans for certain repairs twisted into inaccurate agreements of work to be completed. Thank god for emails because they served as proof needed to get people to follow through. From my experience, I can conclude there is a lack of customer service and integrity. The goal of this company seems to be to correct as few of their mistakes/repairs as possible to keep as much money as they can. If this was not their motive, why would their be such push back to correct their mistakes? All communication should be through email so you have proof if you need it. If you take a call from any Horton employee/sub contractor, I suggest requesting an email summarizing the conversation. If your experience is anything like mine, proof will be needed to get the company to follow through.

Original Review: Great initially, quick responses, until we signed the paperwork. Now that we bought the house we can't get in touch with anyone professional to fix/finish work that should have been done before we moved in. It's not 1 or 2 things that need to be addressed. It's about 30 items throughout the home that require professionals from various departments - windows, flooring, mirrors, cabinets, countertops, molding, AC unit, carpet, electrical, shower, etc. This means I need to take off of work again and again and again so these different workers can complete the job that should been done right the first time.

So far took off work 4 times: twice for painters (one time they just never showed up and we were told the went to the wrong address), took off again for concrete in basement and garage, again for cabinets, and again for mirror replacement. I had a cracked bathroom mirror replaced with another cracked mirror. Workers come out M-F 8 to 2ish, never weekends. I expressed the need for weekend repairs due to the amount of repairs needed and they did not budge, unwilling to accommodate us. This purchase has been nothing but a headache.

To top it all off I have gotten 3 nails in my tire since moving in. Averaging one a month. The workers are inconsiderate of the work debris and their lunches/snacks. There is constantly garbage in my yard, work materials and nails on the roads and sidewalks. Premium price tag, poor quality. Based on my experience I would not recommend DR Horton to anyone. I feel they do not care about the home owner or quality of home they produce.

We had SO many issues within the first few days of moving in and the supervisor over the site, was very nonchalant and didn't care. He had a very "it'll fix itself mentality to me" like a bad landlord and this is homeownership. Our garage door came off track and we couldn't use it for 2 weeks, the frame of the garage was loose as well and had to have screws put into it. Then finally when we submitted warranty claims, come to find out they weren't submitted and the manager had to come out and fix everything because the old guy "was no longer with the company"! He was clearly aggravated when he came to the property to fix these things and it was frustrating because these weren't any problems that we would've caused.

Long story short, I'd say that the reason we chose this company was the lot sizes and the location and the taxes. But other than that, we should've gone with our first option of going with Breland Homes (now Lennar Homes) but we were on a waiting list far longer than we wanted to be to move into a home. There had been red flags with the supervisor not providing the updates as promised and we should've bowed out then. But hindsight is 20/20 and if this helps someone make a better decision in buying a home then it worked.

Also met a few families from the neighborhood who has had similar issues or worse with this company. I later found out that they've been sued and have pending lawsuits with families in other states. And if it's anything like how they run the business here, I understand. We do plan on selling a lot sooner than we had originally planned and getting what we truly want in a builder in the future. Do your research on everything especially with a big purchase like a home. Hope this helps someone. I plan to tell everyone this across any platform that people can see.

I placed my second ticket and this time assured I was home while the inspector came. (Before it was my wife) And he also claimed it was perfectly fine, I made him go into the attic and he found tears on the ducts and them not been aligned causing air to not make it to certain rooms. That fixed half the issue. A couple days later, My master doesn't even cool anymore. I set yet another ticket. And the tech comes in, and immediately says, "The house is cold, the A/C is working" Immediately I call my wife and argue with him on the phone making him do his job. To make the long story short, he finds a problem with the thermostat. He removes it while it was saying 68F. Uses a tool and reads the house at 85F. He replaces the thermostat and calls it a day. It worked for one day.

Now here I am 3am and my house is 80° again while my thermostat says 68. I am so tired of this poor work. Also, my lights flicker, they put lights and outlets under one breaker and they have the audacity to make that breaker a 15. This company is cheap, they build poorly and don't fix any issues. In actuality each time they come to fix something they make it worst. I am so disappointed in buying this house. What was supposed to be a happy first year of marriage has become pure frustrations with this house. Me and my wife have literally cried as we find issues. One night even our kitchen flooded. THIS IS A NEW HOUSE!!! And still feels like kids built it. If this continues I will be taking legal action.

We were once again promised that everything would be fixed before August 1, but nearly a month after closing, we are still waiting for our primary shower to be fixed/finished. Our garage door doesn't close properly, the concrete patio is slanted toward the house, so water pools at the foundation when it rains, we are still waiting for paint touch-ups, also waiting on cabinet shelving replacement that was chipped. We are paying an exorbitant HOA fee, but still don't have access to our community amenities such as the pool.

At one point the ground wire carrying electrical to the house was nearly cut through, but we were told it wasn't an issue because it wasn't completely severed. They claim this has been replaced now. We were told the dead sod was not an issue and it had been watered at least twice a day. We have mostly brought this back to life ourselves but are fully confident it was never actually watered by the company before closing. In several parts of the house, the trim/walls are crooked.

Our realtor told us this was the best, most reliable builder. Being new to the state, we blindly trusted what she told us. Big mistake - definitely do your own research. Doing research after the fact, this issue is definitely not isolated to our house or neighborhood. Our realtor was not employed by DR Horton, but I am starting to think they have a contract or something.

-Kitchen cabinets are made of fake wood and are not even constructed correctly. Doors screwed in the wrong place and gaps all over.

-Vinyl flooring is installed without proper sealing. If we have a spill and do not wipe it up immediately the flooring will bubble. Even worse, we had a coffee spill because the pot was not in place and it all ran off the counter, under the dishwasher. The area under and around the dishwasher was not sealed off properly so the coffee ran through the floor down to an unfinished bedroom down the concrete wall and pooled on the concrete floor. The floor under the dishwasher is rotten and needs to be torn out.

-Caulk is the lowest quality and is already peeling off of every surface it was used on, if it is not gone already. Every area with caulk was done very sloppily without any care.

-Unfinished bedroom has caulk instead of silicone sealant around the window frame. The caulk is still wet 2 years later and is serving no purpose except making a mess. Spray foam insulation was also used and sloppily applied leaving chunks sticking out all over.

-Countless gaps in the trim all over the house. No care in making it line up or look nice whatsoever.

-Vent openings look like they were cut by a child using a saw for the first time.

-Builder grade carpet. Carpet is already completely worn in common areas. Will not last longer than 5 years.

-Builder grade paint. Any fingerprint, smudge, splash, etc. will require you to paint over the area. You cannot wash the walls.

-Drywall in the ceilings is installed incorrectly. It does not run with the studs so inevitably cracks with show in finished ceilings where the sheetrock is not being supported by studs.

-Unfinished bedroom floor is 1" lower than the rest of the room in 1 corner.

-Framing for unfinished bedroom was done incorrectly resulting in a complete rebuild of the room to make the walls true and ceiling level.

-5th bedroom should have only required 1 wall to be framed prior to finishing. Our contractor had to frame 3 walls to fix subpar work by D.R. and this additional work is $5k out of our pocket.

-Windows are the cheapest possible. Leak air and show condensation.

-Unfinished bedroom/bathroom/utility room ceiling drywall is cut and pieced together with gaps, chunks missing, pieces drooping. This will all need to be replaced on our dime.

-Lumber used to frame unfinished areas has chunks missing, splintering, and partial pieces that should have been thrown away. A couple of 2x4s also have several exposed nails pounded through them.

-Some short walls (i.e. a pantry wall) are built at an angle and this is visible to the naked eye.

I reference the unfinished areas because those are the areas we can physically see. I assume the rest of the house is built the same way but is covered by finished walls. Now that we are finishing this area and I have another contractor peeling all of these issues apart we are, of course, well past our 1-year warranty for most of this and D.R. has no integrity to even look at it or work with me. We are stuck in a place where we spent a lot of money on what is supposed to be a perfect new home and will be spending several 10s of thousands more dollars to correct their shoddy work. I cannot sell this home and move fast enough.

Original Review: July 30, 2022

DR Horton Vista Verde in Highland CA- Be cautious signing any agreement with DR Horton! You are entering into a nightmare. The salesperson changed face dramatically after you signed the contract. Monica the lady in the office was very mean and disrespectful to customers. Houses are built too close to tall and steep hillside with the danger of rockfalls, mudslides, and off-road recreational driving over your house. All liabilities are on you as they already disclosed in their agreement! Stay away for your money and safety!!

We had previously pointed out A LOT of these things during a previous walk through and obviously, they didn't get fixed. There was visible dirt in the master shower; a brown ring around the toilet in the master bathroom, and there are several permanent stains in the only tub in the house. When questioned about the cleanliness of the house, we were told that the contract only states that they have to broom sweep. You mean to tell me that it's that big of hassle to have a brand new home cleaned and ready to move in? Additionally, there was and still is ALL kinds of dirt spots on the wall, chips and chunks taken out of the paint EVERYWHERE and let's not even talk about the poor paint job throughout the home. AND THEY PUT THE CHEAPEST OF PRODUCTS ALL THROUGHOUT THE HOME!

When we questioned the paint job, we were told, "well we assume that you're going to change the paint color" and was made to feel as though the poor paint job wasn't a big deal. We've been in the house for 12 days and are still finding things WRONG! As I went to clean under the downstairs sink, I discovered a huge crack that even Ray Charles can see. As I went to clean the tub in one of the bathrooms, I discovered several yellow permanent spots that don't come out. We have paint all over the wood floors and even on some of the carpet. I had to come into this house and full blown clean as it felt nasty and as though it was still a construction sight.

When we requested that the MANY outlet covers be tightened, the construction manager's response was "you know humans did build the house." I was blown away by the lack of professionalism and willingness to take responsibility for the poor work and the lack of motivation to FIX it. Not only was I blown away but so was my husband and realtor. After we left, we all agreed that we didn't like the way that that exchange went. Purchasing this home has been a HUGE regret. In one of the walk-throughs, that's we when discovered that there was NO electronic garage and that there would only be grass seeds planted in the tiny backyard. There is not one ceiling fan in the home NOR a mantle/fireplace.

It's like, let's just throw something together and do the bare minimum (SMH). This has been the most disappointing purchase. We have purchased a new home before (a lot less cheaper than this DR Horton one) and the quality far exceeded this one; we received the home clean, the interior and exterior work was done with great quality, there was nothing to come in and fix/clean/add, we got more bang for our buck and the exchange was done in good taste UNLIKE this DR HORTON home.

I would NEVER recommend this company to anyone; they are unorganized and do low value/sloppy work. We were so excited to move into the home, after a long waiting period of hopping from hotel to hotel, but that excitement has quickly dwindled! Will never purchase from D.R. Horton again. If you are looking to buy with them, do your homework before doing so! We did have good communication with our sales rep and there were a couple of guys who came along on the final walk through that were nice but the way in which this home was given to us was simply unacceptable. D.R. Horton, do better!

The worst part is that they use the CHEAPEST materials ever (shoutout to Whirlpool's cheap contract with DR Horton). The ice maker has (within a year) stopped working and the dishwasher that I hardly use leaves a black residue. In the beginning, when you're in the process of purchasing the home, everyone is your friend, then you start to have these issues and you can't get in touch with ANYONE. I can hear my neighbors leaving in and out their home because the entire structure is so cheap that it moves when the neighbors shut their door, close their shower door and flush the toilet. I am so mad I bought this house and wasted my VA Loan. The only positive thing that I have to say about DR Horton is the grass maintenance staff.

They claim the sod died due to lack of water. It’s true the yard was installed in the summer and turned brown in need of water. However, upon moving in, we watered routinely and the rest of the yard came out of the dormant state and is now fully green. Representatives from DR Horton even acknowledged that my yard was indeed damp and that I was “doing the right thing” and should just continue watering it. It was pointless, though. The sod just deteriorated because it was placed on rocks. I even had an independent landscaper inspect it and confirm it was not installed properly and would need to be re-done with more soil. There’s also plenty of evidence that my yard has been watered, since the rest of it is green and there are rust stains from the water directly next to the dead areas.

I’m another area, the yard is uneven and it does not drain. Whenever it rains or even when I water the grass, water pools up. Not surprisingly, this area of the lawn also didn’t grow. I had an independent landscaper confirm that more soil needs to be laid down to raise that area up. They’ll claim my yard died due to lack of watering but they were the ones that told me that it’s normal for Kentucky bluegrass to turn brown and go dormant and it just needs to be watered. Doing that made no difference though because of how it was installed.

When asked about using a non-preferred vendor to at least close the door so my valuables are semi protected and I am told "You can do that, but we won't pay for anything and that's on you." So then I ask, "Well if my items are damaged or stolen since this door is stuck open, you are responsible. Correct?" Response: "Nope, go through your insurance for that." Overall, their warranty is worth ABSOLUTELY NOTHING. IF they ever get around to fixing anything, whatever happens while you wait is YOUR problem. P.S. I have owned this home for 120 days....

Builders made me sign papers that the house was done on the final walk through and it wasn’t. What I had asked from the 1st walk through it was still not done. The foundation of the house wasn’t done. The dent on a door wasn’t done and the bubbling up on the floor wasn’t done either. They promised everything would be done the following day because they were minor easy things to fix. 2 weeks pass by and got the foundation done and the door done twice. The floor till this day is not full done. They fixed a part of then claimed the rest must have been done after the fact. Lies. I have pictures from the first walk through of everything I wanted done.

Then just told me to get it on my warranty. Why would I have to do that if things weren’t done correctly in the first place. You guys illegally made me sign that the house was done when it wasn’t. I tried calling corporate and of course no answer either. Never will I buy from D.R. Horton, and I will tell everyone I know to never purchase a home with DR Horton.

This is a great disservice and we have to manage other working toilet in the house and wait for each other sometime, I will never recommend D.R. Horton as a builder or developer to family and friend, if you will ever do business with D.R. Horton make sure you have an attorney from start to finish, it is a very poor warranty service and no one should ever go through this stress on a new house. I am determined not to give up until the toilet is fix.

More recently when I discovered that ceiling lights were missing in the second storey loft and the whole place would be dark without them, their sales person, who appears to be the only one you can reach, initially gave the excuse that they were not in the initial list of features and when told that there was no way to tell for stuff like that missing in the initial list until I made the first inspection, he very stubbornly said that adding these lights would delay the completion of the house. He suggested that I, like so many other things missing in the house, should get that stuff taken care of after the whole construction is finished, after the closing.

I told him that right now since the walls and all the wires are bare and visible, it will be a whole lot easier and cost efficient to do this, and that it would cost me many times more to add lights later, his answer was that his supervisor would not approve and he asked me to reject the contract. I told him that I can do that if they return me the earnest money upon which he said that's not possible. The point being that if I do not accept the house with all the various features missing, I should just walk away losing $18000. This is the worst example of poor customer service that one can think of.

- Front door was damaged before it was ever installed but was installed anyway.

The warranty rep comes out and looks over things and says that they should be taken care of. However, these problems were reported over a month ago. The only person that showed up to do anything came unannounced. I just happened to be home. He had a work order to clean and seal the counter top and came in with two bottles of solution. Set them down on the counter and then told me that he didn't have the right stuff to do that job and would have to come back. When I asked how long, he said 2 days, but it has been 2 weeks, and I have not heard from the contractor or DR Horton. If you buy, plan on a lot of hopefully just small problems and be prepared to stay home all day every day so that you don't miss the contractor coming to see about fixing it.

The yard is tiny, we were told it was a half an acre but after closing it was stated to us that it “feels like that because of the trees behind us” yeah, not the same! Although I like the green belt and amenities this house leaves little to be awe struck over. Our concierge service is nonexistent and unavailable, the house is mediocre and basic, and obviously not cleaned after construction. We found trash in the attic and materials just left in the rooms that were leftovers. The paint is unfinished In places and sloppy. It’s like they just ran through, did a quick once over and moved on.

There is no craftsmanship here at all. The cabinets, shelving, lights, carpet etc. are cheap materials and for the price of the house I would expect more quality. After one weekend here we have a warped door, and other things added to the list of warranty issues. Other residents have told us “good luck “ in getting anything accomplished after closing. That does seem the case since communication has stopped after the sale. Buyer's remorse for sure.

He said my father in law would nitpick the home and he just really did not want to deal with us. He also informed my husband that in this stage of the process he can become an **. He was right. I was a zero-conflict customer throughout the entire process. Never complained, was never rude, hell, I was never even in communication with Chris to cause conflict because he never contacted me but Chris' lack of professionalism came to light very quickly after judging and making assumptions on my father in law.

Our new build also appraised for 22k less than what they listed it at. I was not told this until 10 days later which put us about 9 days away from closing. DR Horton and DHI Mortgage knew exactly what they were doing by not communicating it to me until they did. The excuse given was because they were fighting it but honestly, there is no excuse for not keeping me in the loop of something this substantial so close to closing. Chris showed his true colors and values by the end of everything. We were made to feel like the house appraising lower was our problem and they gave little room for negotiation and at the end of it, I didn't want to give my money to a company that has a salesperson that treats people the way he did. I didn't want my purchase to give him a commission check, so we backed out of the contract.

There are so many negative reviews for DR Horton everywhere and I wish I took the time to read through them before wasting so much time. My experience was no different. I do not and I mean 0/10 recommend The Chris Martens Experience with DR Horton in New Haven (Greenwood Lakes). I will end this on a positive note - for Marty only, he was the ONLY consistent person in this process. His communication, his professionalism were untouched. He is amazing. I wish I could say the same about Chris but I would be lying.

They also like to change things without you having knowledge. My living room was supposed to be flooring, it ended up being carpet and Chris never mentioned that to me either. Please do your research when considering buying from them. Not many reviews are on google but there are on so many other websites and they have very low rating at just about every site country wide. I wouldn't recommend it at all. Save yourself the broken promises and stress.

Plumbing issues caused water to seep through the foundation and ruin our flooring, and I've had a ticket in to fix this issue for nearly 6 weeks now. Our yard has been dug up twice because a pipe was crushed then repaired improperly. It feels like DR Horton doesn’t care about our home. Their warranty department is only concerned about keeping the initial sale profitable and cutting corners or outright denying repairs that shouldn’t have been needed in the first place.

DR Horton, both their manager and the company, is doing this because they want to meet their delivery numbers to higher ups and wall street. DHI is likely fraudulently overstating their "completed" and delivered home in their quarterly financial report, under-reporting their cost to "complete" the homes, since the cost to e.g. install missing shower glass walls will be shifted and deferred to future warranty cost, which will certainly rise. According to my agent, my home is only one of many incomplete home that DHI has delivered as "completed" that he is involved with.

Currently, DHI is able to bully home buyers with this take-it-or-leave-it attitude because most homes' contracted price signed ~1 year ago are below the current market price. Going forward, as gap between contracted price and market price narrows, DHI will not be able to do this. So far, the response I've got from DHI is "we have escalated your concerns to our customer service and warranty team/management team/executive team", and then silence; no action nor any ETA toward completing the home. It is the same response you see from DR Horton in this forum.

Our home is made with cheap materials and has uneven floors. The HVAC drain-off leaked into our hallway ceiling. The power goes in and out with various electrical issues. Flat paint on the walls that easily rubs off if any marks are attempted to be wiped off. A retaining wall with stone & concrete stairs have collapsed & been repaired 4 times now. The backyard yard is full of deep divots, large sinkhole, and floods terribly when it rains. The Whirlpool refrigerator we won in a Holiday drawing is still not working correctly. The maple tree planted in the front yard is completely dead Concrete is coming off of our foundation and driveway.

We were unable to use flag on mailbox for 10 months as it was concreted down. Moisture in the windowless bathrooms would shut off our power, so exhaust fans in bathrooms were replaced by inferior ones that do not work as condensation now drips off of the fan. The shower was leaking behind the drywall. The gas oven had to be replaced as it was leaking gas. Grout is cracking (it may already be leaking behind the wall) and crumbling off our bathroom shower & tub in both bathrooms. The flooring has had to be repaired many times due to holes in vinyl. The doorknobs kept coming loose and/or fell off. The cabinets and island counter were loose/falling off the wall. The garage has large crack across the floor. We have gaps under the thresholds of our outside doors. This is just to name some of the repairs that have been made or still need to be made on our home.

It seems as if every time a contractor comes in for a repair, another issue or damage ends up being created. Contractors have left dirt handprints on our walls, holes in the drywall of our walls for four months, a hole in our island countertop, a hole in the siding on the back of the house, holes in our vinyl floor, left beer bottles and scrap concrete in yard. Between contractors just not showing up when scheduled, not finishing the repair, and/or creating another problem or more damage, we have been in a constant state of repair since we moved in.

Between my husband and I, we have exhausted all our vacation and PTO days to be available to workers that will only come 8-5 Monday through Friday. We have been told that something cannot be repaired because we do not make ourselves available after we started telling them that we cannot take any more time off and they need to come when we were off work. They have been here over 26 times and the house is still in disrepair.

The latest issue we have been fighting with DRH is to correct the drainage issue on our lawn, as we have a backyard full of standing water a few feet from the house after a rain. The warranty manager, JT Witcher, wrote us and said they would install drains to fix our problem. But when the contractors came, they dumped a bunch of dirt around our yard, beer bottles in the trash, a large pile of concrete rubble that they have attempted to bury under dirt, a hole in our siding where they cut it with a weed eater, and we were then told that they decided that this dirt would “push” the water to the swale in the yard, so no drains were needed. We were not told and did not agree to this change. The day after they dumped the dirt, it rained for a very short amount of time, and 2 days later, after 95 degree heat we still have standing water in our backyard again along with a lot of mud. They did not fix the problem at all.

DRH seems to try to drag out and put off any claims so that when their cheap repair falls apart, it is after the warranty has expired and you must pay for it to be replaced yourself. I am not sure who the city inspectors were for this home but they did a terrible job. Some of the neighbors are having major problems that they have ended up fixing themselves because dealing with DRH is such an endless battle that does not go anywhere.

Please do not buy a DR Horton home. Run as fast as you can.

1. Plumbing/septic issues - Originally, our septic tank was partially above ground! We have constant backups and clogs requiring me to use a variety of ways to unclog external overflow pipes. We are to the point where local plumbers don’t want anything to do with the work. It’s too far from standard for them to be comfortable working on it. As I write this, I hear our main bathroom toilet gurgling. Time for me to go outside and plunge the external overflow. Gross and ridiculous on a new home;

2. HVAC issues - Again, lots of trouble here. At one point, insulation was blowing down into our home from the attic. The technician told us, with a straight face, that it was a common occurrence in new homes. I have a hard time believing that people purchase a brand new home and are okay with a couple years of on-again/off-again insulation spurts from the heating and air vents. We’ve also already had to replace parts on our external unit. When we asked about the parts being under warranty on our system, the technician indicated it was way easier to just have him fix it since the warranty process was arduous and often not fruitful;

3. Finishing and infrastructure issues - from loose flooring and ceiling cracks along the drywall seams, to straight-up poor construction on a hall bathroom that seems to have been glued onto the house as an afterthought, this home was thrown together in a hurry. We did not expect a high-end, craftsman-quality home. We knew this was a pre-planned and regimented build. Even so, we expected that the basics would be in place. Our walls and ceilings, especially in that hall bath, look like we have been here for a decade or like we are in the middle of an unfinished remodel. The cabinetry has also been a source of disappointment requiring regular repairs. We’ve also had to have our kitchen sink repaired as the original install did not include bracing it to the counter island (which came with cracked granite the workers told us to fill with Gorilla Glue);

4. Appliance issues - The fridge, stove, and dishwasher that came with this home are a joke. We’ve already had to have the dishwasher repaired. Also, it’s never really fit squarely into position and is not attached to the countertop. The fridge/freezer is cheap and the inside shelves and door pockets are cracking and do not stay in place. We’ve also had trouble with our dryer vent and have had to replace one, brand new clothes dryer after about 1.5 years of use. Much of the damage to that machine was caused by the way the external vent pipe was set into the wall. The stove is the rock star only because it hasn’t crashed on us yet; and

5. Smart Home issues - This house was billed as being “smart” and “fully wired”. We are locked into the worst security system on the market (when we see a doorbell alert on our cellphones when we are out and about, it literally times out before it even displays the picture from the door). We’ve had to have technicians to the house twice to reset or check the system and we can’t cancel because it would cost thousands of dollars to get out of the built-in contract. Also, our “fully wired” smart home literally only has a couple Ethernet ports, and they were installed after the build - one in the past year due to work from home necessity.

We also have issues with our “premium lot” and a number of other factors relating to the actual sale, but, who has the time to document it all. I have to go plunge my septic pipe…again. I can’t express how heartsick I am that we made the mistake of buying a D. R. Horton home. My family deserves better and our mortgage certainly reflects a much nicer living situation. Really wish this could have been a glowing review. We can’t recommend this company.

Now they said they will rebuilt my pantry because they used cheap supply and they will use same supply ;) to rebuilt it. The guy came at 5pm to start the work :). Did not finish and did not do it right. He has to come back today but it is 4pm already. All my supply in the hallway last 2 weeks. I do not think this is an issue everywhere with D. R. Horton. I think it is by location where they make contract with 3rd parties and this location is not good. If I knew I was gonna go through all these, I would not buy a house from this location D. R. Horton but how would I know. I hope someone reads this.

Original Review: I bought a new house last year from D.R. Horton. I have a lot of issues. They replaced my entire floor because they said the floor was not even/flat. I do not know why they did not make the floor even at the first time when building it. Well, the floor now is still making popping sounds as it did before, does that mean I am gonna have to go through this process again? Master shower grout came off, private inspector that I hired said if they put enough seal, it would not come like this. I told D.R. Horton's construction person, if they do not fix it soon, it will start leaking underground and we all be in trouble.

Sheetrocks around the house are separating from the wall, they fixed some but still has more to fix. After fixing some of those sheetrocks, they have not painted my walls, my house looks like has two paint color. My bathroom vanity/sink had a crack and they had to change it. The whole pantry shelves needs to change because they did not do it properly, wood shelves are bent down and they said it needed to be replaced. I am tired, frustrated. I have only 1 month of warranty time left. I had to change my life around all these construction dates. I have a life and I am angry.

To be more specific about my issue, tub has overflow drain connects to a pipe behind to collect excess water. Plumber has determined the pipe is loose, but they couldn't fix it instead they sealed the overflow hole and told me "it could still leak." They asked me not to fill water above overflow hole which can cause leaking. Builder then informed me this is the correct fix and no more repair is needed. Please be aware a tub is designed to have overflow hole open which collects the excess water. It is AGAINST CODE to seal the valve. It is also AGAINST CODE to not allow water go above overflow hole.

Builder's technicians even try to fool me that "a tub is not designed to hold overflow water". If their fix means I just can't overfill water which basically indicates a tub is still not fully functioning, and they failed to fix the leaking for me. More ridiculously, the Atlanta warranty team even demanded me to hire my plumber to continue fix the leaking. It against their warranty duty. I am really disappointed with their irresponsibility and disrespectful conversation to me. Atlanta Warranty team and technician Matt C and Mario need to take immediately action to continue perform repair on my broken pipe to completely prevent leaking from my tub, which includes replace the tub and fix the loose pipe connected to the tub. This is the worst home buying experience ever, would never consider DR Horton again.

I signed and paid market price for D.R. Horton to act as my General Contractor and build me a brand new home with some extras to make the home more adaptable for my wheelchair. I asked for an additional standard high doorway for my master bedroom that was 4 feet wide to allow me easier access. I got a wider entrance but 8 feet tall. I am not standing on my wheelchair so I didn't need a doorway with excessive height that you had to purchase a custom made door. I had documentation that DR Horton received the correct request but DR Horton employees (more than one) made the error. It took about one year or DR Horton to finally pay me $1,000 to fix. I gave them 300,000 and they argued for a year about a $1,000 dollars.

Now I have had to file a complaint with the Arizona Contractors Board. I have had my tile floors that DR Horton charged me an additional $5,000 to have installed, reviewed by 4 licensed experienced tile contractors. Four licensed experienced tile contractors have said the color of my grout has excessive building variances and it can be corrected at a cost of $3,000. I shared with DR Horton the opinions of 4 licensed experienced contractors that there was excessive construction variation and the cost to repair. Not my opinion, opinions from licensed reputable companies with years of experience with tile installs. DR Horton employees chose to ignore the opinions of licensed professionals and responded that my husband (since I am unable to walk) caused $3,000 worth of dirt damage so it is my responsibility to pay. Makes about as much sense as a 8 foot tall door for wheelchair.

One of my toilets rocked. My husband tried to tighten it and nothing worked. I paid $200 for a brand new toilet and I hired a licensed General Contractor to install correctly. The licensed General Contractor said he couldn't install a toilet correctly because tile between the toilet and bathtub was uneven. DR Horton has chosen to not respond that the toilet is installed incorrectly just that tile variations are acceptable. I don't care about the tile I care that I can't have a correct install of a major plumbing fixture in one of my bathrooms. It would of been cheaper if I had hired a General Contractor because DR Horton did not provide me the protection I thought I was paying a General Contractor.

It's sad when the contractors speak negatively about the home. Not as if they care as they drew pictures in our garage and no one seemed to care. Now our sales guy Ondre H was AMAZING. He kept us up to date on the progress of the home and any question we had he got it answered. Sad part is DR Horton reputation is terrible and no one really seems to care. I could give more examples but why bother they could clearly care less.

The living room all the way to the kitchen, is like standing outside...no insulation put under the siding to alleviate that. Getting anyone out here to fix this issues is like pulling teeth. It's like they are waiting for the 2 year mark to say "ops, times up, sorry for your luck." The workers that we are able to get here, don't even understand the work orders. The nail pops were fixed, but now we have to wait for a painter. The painter that came initially when we first moved in, to paint the door frame of a closet, did a crap job, and he hits on the woman that are in the house. We do NOT want him back here and I don't think that is too much to ask.

The blinds that were hung over the bigger windows, were done so incorrectly. They are supposed to have 2 brackets, however, these only have 1. Do you think we can get someone out here to fix that? NOPE....haven't heard a thing about that either. Like I said, don't buy DR Horton. They will stiff you and leave you with a bad product.

In a nutshell, D.R.Horton customer service representatives, managers and executives have shirked their professional responsibilities and passed the failures of their construction teams on to the homeowners in our community. They have yet to accept any accountability for substandard construction, poor finish quality, and negligence on the part of subcontractors. With this build team, there is always someone else to blame... even though the name D.R.Horton is at the top of the contract and the first one to be paid. Below are three examples out of many which my family experienced -

An example of this treatment - In 2018 I made a homeowner submission through the website concerning the temperature in my children's rooms being 10-15 degreed hotter or colder the the rest of the house (depending on outside temperature and thermostat settings). In the summer, we can run the AC and the house will be low 70s while the kids rooms will be high 80s. In the winter, the opposite can be said. D.R.Horton sent their third-party repair person (they love using this "third-party" term to absolve themselves of any responsibility) who said the vanes on the register simply needed to be bent to new angles... I'm not an HVAC professional and said let's see what happens.

Fast-forward to 2020 after giving 2019 a chance to see the difference...2020 comes and COVID has hit with a vengeance though during this same time, I engaged with their customer service on another major issue which they flat out lied about and made incredibly difficult to rectify...2021 comes around and we still see COVID causing problems with feeling safe to engage to repairs....enter 2022 and my family is now all vaccinated and I feel comfortable to finally allow them in our home to fix the problem which was never completed at the time they gave us the keys. Their response is to blame me as the homeowner.

They keep bringing up a 1 year warranty and my failure to have it fixed during that time. I keep bringing up the fact they should have had it right before we moved in, and again after the request for repair. So essentially, D.R.Horton is OK with my children sweating all summer and shivering all winter since we cant modulate the temperature in their room to meet the rest of the house...or they can sleep on the couch or floor of our bedroom. Most likely 10 emails for this...only seeing 6 of the most recent interactions right now.

Example 2 - This is the 2020 concern mentioned above. Since we moved in, our kitchen breaker would trip every time we used an appliance because the refrigerator was on the same breaker. Multiple other homeowners also had the same issue. D.R. Horton kept stating the home was built to code and it was our fault for plugging an appliance (mixer, toaster, etc) into the outlets in the kitchen. I went to the same floor-plan in phase 5 prior to drywall install and noted they had completely changed the kitchen wiring schematic and the breaker layout in the panel. I made certain to photograph every part and resubmit to D.R. Horton again with evidence. They again attempted to state that was a normal change in design and that it was likely our misuse as owners.

They also stated they had not heard of this problem yet. Only after escalating to executives and mentioning going to the media did they finally schedule a repair... Upon arrival, the technician stated he is shocked these homes pass code and that he has been called out to multiple other homes in our community with the exact same issue. The technician made the necessary changes in half a day and we have not had another issue since. 23 emails for this to be completed.

Example 3 - Our master shower enclosure was improperly installed and water would seep out of the base, which caused sub-floor, trim and grout damage. I sent videos of the issue and was told it was my responsibility and fault for this leak occurring in less than 1 year from new. The D.R. Horton rep said silicone and caulking will fail like that, as if homeowners are too ignorant to know the life expectancy of products and supplies. If it fails in a year, it was either incorrectly applied or it was a substandard and inferior product being advertised to be part of a "high quality" home. Needless to say, it took 11 emails and multiple calls to have this repaired.

Their customer service manager has lied to my face, blamed me for issues only D.R.Horton construction crews could have caused, wasted my time with missed appointments, and allowed up to 4 weeks to pass without responding to requests. He is condescending and aggressive in his approach to homeowners, though this approach falls flat and only makes him look unprofessional.

His boss, who is a VP of Customer Service, has backed up her team (which is kind of admirable from a leadership aspect, but terrible considering she is not holding them accountable or improving their customer's home-buying experience). Again, not a single time has anyone from D.R. Horton uttered the words "I am sorry you continue to have issues with your home. We are responsible for this and are committed to providing you a quality product, and will ensure that is what you receive." Not one single time. But they have embraced the customer is always wrong stance and backed it up throughout their customer service team.

D.R.Horton's customer service strategy is to stall and inconvenience their homeowners until they are so frustrated as to stop trying to have repairs done. One of their representatives told me my upgraded premium flooring cant possibly be as high quality as things made 15 years ago when I bought my first home. He said "they just don't make things like they used to"....what? Technology has improved 10 times over and when paying a premium, the quality had better increase with it! As stated in other reviews, during initial walk-throughs they removed tags without correcting the issues and after multiple failed attempts for a fix, the customer service rep would say "I promise I will come back" which certainly did not happen since D.R. Horton corporate overwhelms them and then doubles down on failure by putting unprofessional reps in place. I am happy to hear from someone at D.R.Horton corporate who is willing to discuss my experiences....

In regards to the HOA just to submit a request you need to include a 50.00 check which I feel is criminal. I have to pay for an HOA fee but I can’t decide what to have in my backyard. I am not able to have a shed or pergola but I am expected to have a lawnmower to maintain my lawn. The garage barely fits both of my vehicles. I would make sure to do your research very carefully in what is included in your home. I made the mistake and I just assumed. Hope this helps.

The agent at the property reached out to someone over at DHI, who said my approval could be increased to $420k. I then found another DR Horton community in Douglasville, GA that I absolutely fell in love with. I requested to have my loan file moved to that region while I waited for them to release new properties. Within a week, I was able to put a contract on a lot. I paid my earnest money and 2-3 weeks later I was sent to their design center to select my upgrades. I spent $4,737 there.

At this point, no one would ever expect to receive a phone call/letter stating that their loan had been denied!!!! But yes, 60 days after my initial application, I was being told that they could not do my loan, but they would transfer my file over to another mortgage company, who they work closely with and that they “should be able to make it work.” After applying with that company (and having my credit pulled again), I was told that the most they could approve me for was $385-$390k.

DR Horton quickly sent me forms to sign acknowledging termination of my contract. They agreed to return my earnest money in the amount of $2,500 but retain my option money of $4,737!!!! Why???? Someone obviously dropped the ball at their lending company, so why should I be out over $4,000???? I am a hardworking, single parent who only set out to fulfill the dream of homeownership for myself and my child. DR Horton is a multi million dollar company that will have no problem selling that home. It will most likely be sold for much more than what they were selling for at the time my contract was written. It’s unfortunate, but I had read how horrible this company is and how they care nothing about buyers/potential buyers. Foolish of me for thinking that my experience would be different. Now I have to fight for my hard earned money, while getting back to square one with house hunting in this crazy real estate market.

So basically we tell the seller that we were not expecting to pay anything like that (VA loan - no down-payment and all that) but that we were willing to work with them and provide $5k and allow us for two weeks to get the rest from our 401k, nevermind the fact that we were over-qualified to put it lightly as the property was only $407k and never refused the terms just asked for a 2 week period to get the money (the closing date was 2 months from this date so not sure why they made such an issue about it). As a final result we got denied saying that if we didn't have the money then we couldn't proceed. Sad to see where this world is going, you serve the country, wear the uniform and when you try to take advantage of the little benefits of it, get shutdown because corporations like these are money hungry. Thanks for nothing D.R. Horton. You lost our business due to non-sense. Good riddance!

In two days I’ll have lived here 5 months and it’s aged me. Promises are all I’ve been given. And DR Horton loves to ignore me. It’s really sad I spent so much money to purchase a dump that will end up taking all my money like a money pit. I’m a teacher so I don’t have money to hire an attorney, which I shouldn’t have to do because I should have a company that stands behind what they say.

Original Review: Do NOT buy a DR Horton home if you want quality and peace of mind! They promise the sun, moon, and stars and then give you excuses on why they aren’t giving you the sun, moon, and stars. Sara, the sales lady tells you what will make you sign and then nothing she says happens. Scott, the build contact tries to fix issues and then tells you he will get it corrected, but doesn’t. You are their best friend until you purchase and then they stop contacting you. The Charleston management company hasn’t responded to a single email. Since moving in I’ve had siding fall off only to be “fixed” with regular nails and lots of banging and now more siding needs fixed. My plumbing has been “fixed” by then destroying the yard to replace a pipe to still have to plunge my toilet almost every time I use it.

My whole house has blue and green tape. My door leading into my garage lets tons of outside air in. My light about the kitchen table isn’t even close to being centered. I have inside doors that don’t latch, blinds that are crooked and won’t open and close properly. My sod only grows weeds and plants are dead because they don’t put proper soil and just plant them in clay. This has been the worst home buying purchase I’ve ever made because my list could go on and on. I’m so sad that people don’t do better! You don’t get what you pay for here. A house over $300k and it’s like I bought a house from the 1800’s.

We have been promised these things would get fixed but as time has passed on so has the narrative. Some of the repairs have taken place, and the job was so bad in fact I wish we would have left it alone. But we signed off because there was no way that vendor could be in our home any longer and the quality was not going to get any better. It was so upsetting, we called home office, we called warranty and that truly has not got us anywhere. I’ve had to literally beg for a DR. Horton representative to be here for repairs. I’ve had vendors tell us this was their first ever time in construction and they were making $9 an hour. The girl who came to do the repairs on our baseboards told us it was her first day, as in never worked with baseboards before!!

For repairs… we had mold growth in our garage from all the leakage, they began repairs on that but yet to finish. There is still a huge hole in the ceiling. Also they damaged our driveway and garage floor while starting that repair. The painters got paint all over the flooring and carpet. The trim around fireplace got busted in a repair from a vendor and I was told that would get fixed… It hasn’t. Stoop is supposed to get painted, it hasn’t. Yard is supposed to drain, it doesn’t.

They have no follow through. They are too busy to care about their clients. They have too many separate vendors and not nearly enough supervision. Quality is terrible. I show anyone my house and they are floored at the craftsmanship. I just want them to come fix this. And like in one day, not month of me taking time off for vendors or reps to not show up. My family is beyond frustrated. We can’t get their attention. This is a long term investment, treat it as such. My best advice is don’t get in a hurry to move into one of these homes. They will not take care of you once you move in. Also I think we are going to have serious foundation issues, vendor warned us that he noticed an insane amount of water around our foundation. Scary.

The contractor for the electrical dropped his tools on my floor and ripped it but DR Horton will not repair it because it is not covered under our warranty. I also have had to have the floors cleaned 2 times professionally because of the amount of paint that was left on my floors. They advised me that this was the worse case of paint being left on the floors that they had seen in a home. The Superintendent promised me this would be done before we moved in since the whole house had to be cleaned. However, it took 4 months to get them to do it and it still was only done halfway because the vendor did not want to move the furniture. I still have paint on my floors. This was supposed to be luxury vinyl installed in my home but It is the cheapest and thinnest vinyl I have ever seen and has ripped in several rooms in my home and they will not cover or replace it even though I am still in my warranty phase.

They do not take the time to complete task in full and it shows. All my door knobs fell off 3 months into us living here including the front door as we were opening it. The hinge pins in the doors were not put in all the way. My cabinets while being installed were dropped and damaged but they hung them anyway in hopes that I would not notice. They came to replace them 8 months later I got a new cabinet just 1 not the 2 that I needed. It was also damaged in which they took touch up paint that didn't match to try to repair it. I had light switches where there should not have been and the switches I had were wired incorrectly. They came out to repair them and afterwards the lights would flicker and then shocked the tech when he took the cover off to repair them again. We had to purchase our own weather stripping to go on our doors because there was none put on our doors before closing.

I still have a hole in my siding outside my house where the wires come in for the electrical, cable etc. and I am awaiting a box to cover those wires to be installed. I also have main water pex line exposed on the outside of my house coming into the house. My sidewalk in the front of my home has sunk in so much from the rain runoff where there were no gutters installed that I had to have $3600.00 in gutters put on myself to save the foundation integrity of my home from being damaged anymore in which they still have not fixed and or reimbursed for that nor will they. My property is not completely finished and when they sodded I have 2 different grades in my yard that do not meet up because once again they were in a hurry.

Also instead of trimming the trees in the back they ripped up all of them and ruined the landscape work we had already created in the back and now it is just an uneven muddy mess that looks horrible and they have no plans to repair that. When I file a warranty claim it takes months to get a response or get anything done if they even begin. When they do come out to fix it the work done is no better than when they originally started in some cases. I still have issues with my AC unit that have not been repaired fully. I can go on and on but I am just wasting my breath. I would never buy another home from DR Horton and I do not suggest anyone else do it either unless you want a nightmare of endless excuses why they can't help you.

I closed in January. It’s now March. The builders ate in my home during the building process and left open and rotten food causing ants. I now have ants in my walls and they come in like a vengeance. 2 exterminator treatments and it’s still terrible. I create a warranty request at least 2 times a week. Still waiting for resolution. Do not waste your time or money. Once you close, they do not stand behind their work. On to the next subdivision. They could care less about the homeowner.

Updated on 05/15/2022: This is an update from my March 2022 review. We completed our 1 year walkthrough and repairs. For the most part, the contractors were great except for 2 that never showed up. Our CSR is hopefully working on a reschedule. Dr Horton needs to make the contractors more accountable for missing the schedule time/date by contacting someone.

Original Review: To all the negative reviewers. Purchase our new home in April 2021 in the Saguaro Bloom development, the sales manager was very nice and helpful. We were going to use a VA outside lender, but the lender DR use was able to get us the best rate. Over the course of 10 months we had minor issue that were resolved within a month after submitting a ticket. Our customer service rep has been very helpful to get the minor issues resolved. Due to the house settling, our CSR recommend we wait until our 1 yr walk-through to resolve some of the other issues. Overall the quality of the house, workmanship, warranty and neighborhood is A plus. I would recommend DR Horton homes. Thank you DR Horton for a quality home.

We had a third party inspection prior to close and Thank God we did! He found so many things wrong that we wouldn’t have ever noticed. Like a leak under the kitchen sink… they just kept wiping up instead of fixing the leak. Or a simple as putting sealer around the outside vents so water or bugs would not come in. The Third party inspector had to tell them to do this!

Long story short!!! If I had not written a horrible review at closing none of my current issues would not be addressed! The fact that I said people's names and should be fired in that statement... we would still be twisting our thumbs to get things done! They are on #3 (replacing all 3 bathrooms tiles because they are all misaligned or no grout or tiles are all not fleshed at the same depths…. Poor craftsmanship) of #30 of my issues to be completed. Let's see if they all get resolved. 1 month into a close!! We wished now we had not closed until all our issues were addressed first! And wished now we went with Gehan Homes or Perry Homes instead! We wanted to save a few dollars and it is not worth the few thousand dollars in difference of cost vs the now headaches and time lost on DR Horton! Probably gonna sell this POS next year just to get away from cheap construction and ** breaks down on us! Buyer Beware.

We determined through an inspection and our own research that the siding was installed incorrectly. James Hardie requires specific steps in installation or the manufacturer's warranty is null and void. We had a Hardie representative out and when I asked him if we had to submit a warranty claim if we had issues in the future, he said it would not be covered. This was because of the improper installation. The subcontractors that DR Horton hired did not use proper fasteners (face nails were used and Hardie requires blind nailing and the nails are corroded); nailing method (fasteners were under-driven); did not use horizontal flashing as required, did not use kick out flashing, and most importantly did not treat non-factory cut edges properly. As a result of their failure to install the siding properly, our boards are wavy, uneven and are subject to water infiltration behind the siding which would eventually lead to wet rot.

We were contacted by Tom ** at DR Horton (no longer employed) who immediately made excuses instead of listening to our concerns. This was back in the summer of 2021. In October 2021 Tom brought a Hardie Representative and we met with both of them. It was at that time that I was able to determine that the siding would not be covered by Hardie if there was an issue with it. We agreed to get the subcontractor who installed the siding out so that he could inspect.

Then, the first week of December 2021, I met with Bill (because Tom was unavailable due to personal reasons) and the owner of the company who installed the siding. We did a complete inspection and I pointed out every issue and how the installation was not done properly. The siding rep made excuses as well and could not confirm that his employees followed proper installation procedure especially when it came to treating the non factory cuts as required by Hardie. He basically said he agrees there are issues but cannot discuss them directly with me and has to go through DR Horton. I was told I would hear something within a week. Here we are 10 weeks later and NOTHING. I have since found out that Bill no longer works for DR Horton and nobody knows what is going on.

Due to the severity of this issue, we are considering legal action. But that is not all... We have other issues with our home that have not been address despite filing our warranty claim back in October 2021. These issues were revealed when we had a pre warranty home inspection done. They are as follows:

--Damaged door in upstairs bath has not been replaced despite the new door sitting in our living room since November 2021.

DR Horton cares about selling houses and making their money. After closing and when they have your money, they are unavailable. They have been building new homes in Sanctuary of Bull Valley for a couple of years now and at the speed they are putting these houses up, there is no way they are following proper procedures. They have made several shortcuts because they obviously don't care about workmanship. If anyone mentions to me that they are thinking about purchasing a home from DR Horton, I will tell them to RUN AWAY! This is a nightmare.

Day I moved in the ring doorbell is not working. Will be back next week being Friday to reinstall a new one. Never did. When I called the super of the area in which my house was the last one to be finished he told me I was wrong, I was told I had to open a warranty claim. I didn't even move in. I was getting the keys. Kidding me. I know him and all pass him again. Will talk about his lie. Water pressure is the worst. Heat for water is the worst. If your up at 530am to go to work. Turn the shower on 5 minutes prior for heat. Cause good luck. Never got a sliding back door sliding screen. Was told I did. So I am a liar again.

DR Horton is the Walmart supplied with Ikea parts to build a home. Windows offline by inches so when I close the window it has to be moved back and forth and side to side to close. Lol told the super from day 1 of this. He fixed it he said. With cardboard and a ton of silicon. If you are dumb enough to buy a DR Horton home know this if you do the security system. The free Ring doorbell that you get someone to come out and up-sell you a camera system. I live in a $600.000 house I bought from them. This is what happened. Not including the water leaks in the master show. Crack in the cabin on the inside back you can not see unless you really look. Meaning they knew but said who cares. He can live with it. Joke of a company DR Horton. Do not buy the security. Do not even get the free stuff... Please trust me.

Worst system l have ever seen and the worst customer service ever. Call prior to buying and see 1(800)716-3640, tell them you have a problem. See what ADT does for you. Adt is not a security company. They stamp their name on a metal plate and put it in your yard. The product they let a local company come out and install for you and service for you. Good luck with that.

I have had my system for 4-5 months. 3 times they have come out to repair the system to leave and something else goes wrong with the system. The camera has not worked 60% of the time. The ring doorbell doesn't tell me when someone has pressed the button. The camera in the front of the house is funny. You can come on my property and get to my front door and ring the doorbell and walk away. By the time you get to the car and leave that's when l will know. When you call them all they will do is tell you how to try and get your system to start working.

1st issue is the only one l am going to write about. Cause all in all it's a novel of bad service. 1 month installed. All systems went down. All. Called for 2 months straight every night. No manager no person to help, just a how-to help person on the phone. 2 months never worked. Hung up on me 5-6 times cause the person didn't know how to help me. Easier to hang up l guess. Given wrong phone numbers to call to help. Come out and help me fix on site. The problem was the number "800 992-5757". Please call it. I was told that the company should be the last person to call if needed to come out and help repair on site. Please call it.

Finally, someone from Adt corporate called me. Someone came out and fixed the car. Then it stopped again. Not everything just 1 thing, a camera. Took a month to get that fixed. Then 1 week later another problem another camera. This system has always had a problem since day 1. And every month it has not worked. Meaning every time they left something failed and broke. I could not put the rest. They limit the number of negative words. Could write a novel but they stop me at this with word count. Don't be dumb. Cheap made. You will hate yourself.

Siding installed incorrectly as per manufacturer's specifications. Not level 4 drywall finish as stated in contract! Cracks, unsanded seems, vacuum swirl marks, unpolished corners everywhere, knife marks everywhere!! Leaning walls beyond SC state tolerance which is 1/4” in 32”’s. Inadequate insulation in attic in accordance with legal contractual obligation! Some spots only 3-4 inches thick! Electrical issues. Breakers popping, lights going bright and dim and making buzzing noises!

The sliding door tracks leaks into my home and has ruined my tile and my furniture my base boards, I’ve had a hole in my wall for months now. I’ve reached out to the warranty team in July of 2020, where all they seem to do is give me the run around and blame things on covid. Here we are now in February of 2021 and still have the hole in my wall, the the sliding doors still leak and I’ve had to delay other projects because of this. I paid over 600k for this home that wasn’t even built correctly. To anyone that is interested in purchasing from D.R Horton, please stay away. Stay far far away as I don’t want you to make the mistake I did and regret it.

However, the warranty department only gives excuses, as I was without water for in my master bath for 5+ days as my pipes were frozen, due to negligence from the plumbing subcontractor. Did customer service representative, Shirley A. ** care? Not at all. Did Shirley A. ** handle this important situation professionally? Nope! In fact, when other issues arose, Shirley A. ** proceeded to speak down to me as if I were the one causing the caulking in the bathtub to be non-existent and or for the sagging cabinet doors, or the extensive cracks in the cabinets at that. Mind you this is only after 2 months of residing in a brand new build with no previous tenants.

Do yourself a favor since you only have a 1 year warranty and be sure to carefully scrutinize the ins and outs of your home. Since I rent a DR Horton home and have many years in the trades, do yourself another favor and forgo the cheap build and poor customer service for either another company and or a custom built home. You will be glad that you did!