D.R. Horton Homes Reviews

During our first tour of the house, Mr. ** walked us carefully through every part of the property, both inside and outside. He explained everything clearly and thoroughly, including the home systems, smart-home features, utilities, air conditioning, security contacts, warranty information, deadlines, websites, phone numbers, and technician contacts. His explanations were detailed, patient, and extremely helpful. He also placed colored tags wherever small repairs or adjustments were needed. He did this not only where he noticed issues himself, but also wherever we asked, always with goodwill, patience, and without hesitation. His attention to detail was excellent. At the final walkthrough, he showed us that every tagged item had been repaired carefully, even in the smallest details.

Mr. ** answered all of our questions, gave us clear advice, and made sure we understood how to take care of the house and warranty paperwork properly. He provided us all necessary paperwork and contact lists for utilities and house services, and explained in detail how they work. He is clearly a highly trained and highly motivated professional who knows his work extremely well. He is active, dynamic, polite, kind, accommodating, and always pleasant to work with.

As someone who is myself a hands-on, handyman-type person, I was especially impressed by his sharp eye, practical knowledge, technical skills, and professional standards. We have also seen his truck moving throughout the neighborhood many times, which shows how active, alert, and dedicated he is in helping homeowners and making sure everything is done correctly. In my opinion, Mr. Carl ** represents the very best of D.R. Horton. He deserves the highest praise for his excellent work, his professionalism, and his care for customers. I strongly recommend him and am very grateful for all the help he provided to us during the purchase and walkthrough of our new home. Andrei and Maria

Next, I found the toilets in both baths were not anchored to the floor. The plastic covers for the flange bolts were installed but no nuts were on the flange bolts. Then, Lifted up a piece of carpet in the master bedroom because I heard noise outside to find out I could see outside under the carpet. Today, I find water under the laminate flooring at one of the bedrooms and discoloration of the floor...the condensate drain for the AC was leaking under the air handler with tape wrapped around a leak in the PVC drain line. Lastly, I found a PVC elbow installed on the pipe outside of the house facing upward where rain would fill the pipe and it could never drain. All in all...the worst purchase I have ever made in my 68 years on this planet!!!

Found out 6 years into ownership that the washer box installed was defective and the knobs broken. We moved in with the washer/dryer already installed and we made the mistake of not checking to see if the shut off knobs really worked. So, 6 years later we paid over $700 to get a new washer box installed with shut off valves that worked. Our first year featured a kitchen faucet that went bad, but it was under warranty, so we got a new free part. Several floor tiles cracked but were replaced under warranty. The front door had to be readjusted as it had a gap that let in insects and air. Overall the home has been decent. We didn't order luxurious items for inside. It's basically our safe, decent getaway from the winter up north. The party wall between us and our villa neighbors works well as I have rarely heard them in 6 years of being here.

There were repeated mistakes, missing information, last‑minute document requests, and missed deadlines that no one took responsibility for. I kept waiting for someone to step in, guide me, or simply communicate clearly — but that never happened. The errors made by John **, combined with the lack of communication and guidance from Mandi Sutfin, created a situation that felt chaotic and out of control.

This experience drained me emotionally and financially. I lost sleep, I cried from stress, and I felt like I was constantly fighting just to get basic answers. No borrower should ever have to feel this way, especially during something as important as securing a home. I’m sharing my story so others can protect themselves from going through what I went through.

After living in the house for a couple of years I began to have mold issues only to find that the humidity in the house had been averaging 75% because the HVAC system was never properly configured. There were gaps in the tile where it was improperly cut, nothing is level, the laminate flooring has gaps under the counters, the stair railings fall out if you touch them... the list goes on. Lightning struck nearby and 8 of the LED lights burned out. Upon replacing them, I found that the wiring is different in every outlet box and some weren't properly grounded. I will NEVER, and I cannot emphasize this enough, EVER buy a D.R. Horton home again. I have invested more time and money into making this a liveable home than anyone should have to after buying a brand new home.

I was told I had a 5-year warranty and I am still waiting to receive a copy of that warranty to verify what is and is not covered. A roof gap that allows water intrusion is not a minor cosmetic issue, it is a habitability concern. I would caution anyone considering purchasing a D.R. Horton home to thoroughly document everything from day one, keep all warranty paperwork, and be prepared to advocate strongly for yourself if issues arise. "America's Builder" should do better.

Sure that was mentioned in the contract that we signed, but the fact is what’s more important satisfying your customers purchase or providing more funds going to the city? Add a cemented area at no cost beside every townhome driveway so we can have more room as this is a ‘family’ community and obviously more then one car is expected. And the green space that they have set aside at each bend looks as bad as our yards. Now if that was our yard the hoa would be getting on us to fix it up, but yet their green space consist of rocks, stones, dirt, dead trees, and again 4 years later that’s exactly what it still looks like. What a nice view.

The hoa payment set up on their website is ridiculous. I’ve had to fight late fees almost every month since I’ve moved here. So if you want brown grass, with stones in it and pay $83 a month for yard service just beware that is what you will get with your townhome and if you want to pay $350 a year for amenities that do not cost that much for upkeep be aware they will have an excuse for the main amenity that they know darn well everybody wants. They should have to pay for a pool pass for every single family in this neighborhood to go to another facility for their entire family. Regret my decision. Should be able to put 0 stars.

Now, Less, who is the property guy over here at Stoneware? Won't even return a phone call after I have called him numerous times and also text him numerous times I can see that he read it because my phone told me he read the messages. I've been working with the sales lady Susan. She's awesome. She tried to help and get DR horton to come fix this because I was going to buy a second house in this subdivision for my mother. And it was gonna be through Susan the sales lady and the office. Unfortunately, that sale is on hold until they come and correct the flooding at this house.

However some things were very obvious which makes me feel they lied to me when they said they did a final walkthrough. There was a big hole in the garage wall which an almost completely blind person would have seen. The dishwasher did not work, the garbage disposal did not work properly, a patio light was missing with wires exposed, etc. I could go on but I'm sure you get the idea. If you're brave enough to purchase a new construction DR Horton home don't only just look around during your walk through, get a ladder and look up then get on the floor even on you back and look down. If it's anything like my new construction home you will find something wrong or incomplete.

Do not buy a home from Dr.Horton/Lennar/Express or any of their subsidiaries, don't let their low prices reel you in, as it will cost you so much more in the long run. Fixing your foundation is $50k+. You will also have to fix the drywall and replace all the broken tile from your foundation cracking in half. If you're in the process of buying, ask for the geotechnical reports of the ground the house is being built on and all the stamped engineered plans for your foundation, hold the builder and their engineer responsible for building a house that won't fail within 5 years. My RWC FILE # is **, in case Dr. horton reps want to say they don't have record of me.

When purchasing a home, we trusted the builder to stand behind their work and provide timely warranty support. Unfortunately, our experience has been the opposite. This level of delay and neglect is unacceptable for a reputed builder. We strongly urge D.R. Horton to improve their customer service, responsiveness, and warranty handling process. Homeowners should not have to chase for months to get critical issues addressed.

I told him (and he knew I was a lawyer) that we had a fully executed sales agreement and I was not required to sign anything. I explained I had the right of specific performance (meaning I could sue to enforce the fully executed contract). I explained that Jordanelle Ridge's organizing documents had been rendered unlawful by Utah House Bill 217 about a year ago, and yet, Jordanelle Ridge never revised the documents to comport with the law.

I also learned that the government and Jordanelle Ridge were disputing terms for the government to fully authorize the Jordanelle Ridge development. D.R. Horton did not seem to want a lawyer with my level of knowledge (including reading the bill that directly affected the development) to be in the area. Behind my back, Joel (or someone) told the D.R. Horton financing agent to stop working on my loan (a D.R.Horton loan agent told me this in a text message). So D.R. Horton insisted that I sign addenda that legally I did not have to sign, then interfered with my financing for so long that I could not meet the financing contingency.

I thought of suing but then decided I wanted nothing to do with D.R. Horton after reading about so many new-construction complaints online. Then D.R. Horton sent a letter to me stating that I was unable to obtain financing - this is false and I could easily finance this home as it was way below my means. I corrected this nonsense and I am very glad I did not buy the house. I can only imagine the forthcoming disputes in Jordanelle Ridge, the lawsuits to come, and the very unhappy homeowners who have yet to learn what I know. This company is arrogant and treats customers with no regard for clearly established contract law. D.R. Horton is a disgrace to Texas.

Dealing with representatives in the Montgomery, Alabama area only added to the frustration. The level of professionalism and communication was not what any homeowner should expect. No one should feel dismissed or talked to in a manner that lacks respect—especially when raising legitimate concerns. This is not about personal feelings—this is about accountability and doing right by customers, including veterans and military families who expect and deserve better.

To anyone considering buying in the Alabama area, I strongly encourage you to inspect everything thoroughly, document everything, and do not assume issues have been properly handled. Overall, this experience raises serious concerns about quality, transparency, and customer care in the Alabama region, and how this entire deal was handled.

Original Review: They have the worst communication with new homeowners. They tell you one thing and don’t follow through. I have been trying to put a fence and patio in since mid March and being tossed around for over a month. (Told no more than thirty days.) If you have any projects you want done. Make sure you email everyday to Denise ** because she is the one that holds everything back. Just because she takes a vacation because mean my life should have to wait until she gets back. Very disappointed with them. Think twice about buying.

Before we moved in, we had the entire interior repainted, rather than leave it in builder bright white. Shortly after moving in, we had all the cheap carpet ripped out and replaced it with tile (not an option Horton would consider). And all the bathroom and hallway contractor lights are gone (to be expected), as well as the single ugly coach light on the garage. We've also replaced the cheap sliding doors in the master bathroom shower and swapped out the two toilets with 'comfort height' versions.

For the first year, we had several minor problems. All were reported and fixed by the respective sub-contractors who did the original work within a reasonable time. At this point, we're on our own, so we'll have to see how it goes in future. There are a couple of things that are lingering that are unfixable, but just a perpetual annoyance. One is the exterior insulation. I have to assume it meets with the minimum building code thickness for new construction, but believe me, let's not spend the money to help make the house more energy efficient, or comfortable to live in. In particular, in small rooms (pantries, closets, bathrooms), any outside wall with sun exposure warms that area significantly, so you need to leave the door(s) open to keep them cooler.

Another annoyance relates to the electrical work. I believe electrical codes call for one outlet in every room that must be controlled from a light switch. Everyone wants to be able to turn on a light/lamp when entering a room, particularly at night. So where does Horton put that one outlet - in the middle of the ceiling. Which is where you need your ceiling fans to go if you live in Florida. So that takes away the option of turning on a light in a room once you've installed the fan. Just cheapskate building, not to add a second switch in each room.

Also by the front door, we have a single switch which controlled the light by the front entrance as well as the garage coach light. Like yes, we always want to have them both on or off at the same time! Just needed a second switch, but that too would cost $. We solved that with replacing the light fixtures with smart ones, so the one switch is permanently on, but the lights decide when they are needed.

So there's nothing, so far that is earth-shakingly bad, but the overall sense we have is that at every possible corner costs are pared back to provide the absolute minimum in features for the maximum in money. It's unlikely we'll build another new home, but if you are considering it now, I'd read through these reviews and think long and hard about who you'd choose. If there are multiple builders in the area you're looking at, try asking an independent Realtor for their thoughts (one not employed by Horton!)

I'm an army veteran and D.R. Horton has tried to bamboozle and hoodwink me with a 4% interest rate for veterans. I feel on the floor for it for a few minutes thinking I was getting a great deal until I sat down and read that damn "addendum 15 home inspection page 1-2". When I saw that $1,000,000 I would pay to cover liabilities for D.R. I said D.R. is pulling a Trump card on me. You know. Make America Great Again. Lol. I don't even have a contract with old D.R. I'm lucky to have done some searching on the dude I signed the contract. Y'all read y'all contract.

While the quality concerns are significant, what has been even more frustrating is the lack of urgency in addressing these issues. Despite active leaks and incoming rain, it took two weeks for someone to come out for repairs this most recent time. This delay has the potential to cause further damage to my home. In a community where there are dozens of roofers actively working, the lack of timely response and follow-through is unacceptable. This is something future buyers should be aware of when considering purchasing a D.R. Horton home.

The cabinets in the kitchen are of poor quality. They cabinets are bending due to the weight of the plates and dishes. I do not have that many dishes. I also had to buy small wooden boards to hold up the cabinets since they are bending so badly. I have had to do this with all of my kitchen cabinets. The indoor doors are so flimsy, they are coming apart at the top after I put a cloth hanging shoe rack. I had to take it down since the panel on door was coming off.

When I bought the house, the back door had a huge dent in it as if someone kicked it in. When I requested to have the door replaced, the building engineer or manager or field supervisor ( whatever his title is) told the guys to cover it up with some paste. I know because I arrived when the guy was trying to cover it up and shape it to make it look like it was new. Some of the floor boards were not cut to an accurate length and they just put another piece of floor board to reach the corner wall. It is not in one piece as it should be. It is a short wall. Some of the floor tiles have noticeable chips in them and they refused to fix them. There are multiple "cosmetic" issues such as that and the field supervisor said they DO NOT FIX COSMETIC ISSUES, even though they caused these issues.

The sod they put down is the cheapest available and under the sod is all rock. You can't dig 2 inches without running into rocks. The irrigation has cheap parts. I can't even use the irrigation due to the heads breaking so often. I have tried to replace the heads but then another breaks.

The steps to enter the home are not properly leveled so the water pools on the steps when it rains or when I water. I have to be putting bleach to remove the algae that builds up when the water stays. There are so many issues with this house. It takes a lot of time just to keep the house maintained on things that shouldn't take all that time had it been properly built. D.R. Horton uses cheap materials and cheap labor. I would come to check on the house when it was being built. On one occasion I found a worker asleep on the concrete. There were beer bottles everywhere. I have so many stories to tell from my experience.. Don't make the same mistake I did. I regret buying a D.R. Horton home. PLEASE LEARN FROM MY EXPERIENCE. REMEMBER, YOU GET WHAT YOU PAY FOR AND WHEN IT COMES TO D.R. HORTON, YOU ARE PAYING MORE THAN WHAT IT IS WORTH.

However, I was told that there was a 30 year warranty for structural damage and a 10 year warranty on the roof. Now here I am it hasn't even been 2 years since I moved in yet and the facing of the driveway is spalling and facing of the roof is falling off. I submitted a warranty request that was ignored originally on Feb 7, 2026 and again today asking them to at the very least let me know if they were going to help or if I should arrange to deal with it on my own. Long story short they said it's my problem because inital 12 months warranty, which covered repair materials, had expired.

No big deal I intend on having the house fully inspected again and addressing any issues myself before anything that could actually compromise quality of life happens. I just felt obligated to inform future buyers, the sales people lie, they won't honor any warranty after 12 months (even though the sales person says your covered), and your warranty request will probably be ignored. This is my first home so I'm not really disappointed, because I was always told it was alot to take on, I just didn't expect to have to deal with so much with a new built home and I felt obligated to let everyone who might take the time to read this know what they're getting into before they buy.

I am very capable, so my review isn't filled with stories of warranty request, as I did alot on my own since I didn't find the work difficult, but after reading previous reviews, and seeing that there terrible customer support was a pattern, I felt obligated to add my to cents. If you don't believe me read a few more reviews, and you'll see the pattern.

Overall, my honest opinion is, it's a cheaply built house but, my lease was up and majority of the issues were minor (for me) so I'm not that upset. But, I'm not a fan of being lied to or cheated, so this review is mainly to let you know their customer support sucks and the warranties they promise are basically lies to bait you into thinking you're secure. Again if you don't believe me read more reviews, it won't take much to see a pattern.

Two neighbors have had nails in their tires, probably due to lack of cleanup in the road. Every day, something else goes wrong. These are supposed to be new homes. You’d think nothing would go wrong for several years. Living here in this Williamsburg, Ohio subdivision is a nightmare!! If I could leave no stars, I would. Also sales agent was a complete **. King was his first name, don’t know his last. Every question asked, he acted as though it was an imposition to answer. Lured in with a low interest rate. Beware!!

3. Assign a new representative to this case immediately.

The mold remains a health hazard, and my yard remains a hazardous construction zone. I will continue to update this review until these structural and safety issues are resolved.

Original Review: Run from D.R. Horton at Barksdale Crossing in Elkton, MD. Bought a new construction home here in 2025, and it has been a nightmare of poor quality and zero accountability! Have dealt with persistent basement mold and a never-ending water leakage issue that has sent utility bills through the roof. Instead of taking responsibility for these structural defects, their representative, Brad, was insulting by claiming that mold remediation was a "courtesy" and trying to blame the humidity on a rug rather than the building's failure.

Furthermore, Sobieski Plumbing's "fix" failed within weeks, and D.R. Horton has left my lawn in shambles after digging it up, refusing to send a landscaper to repair the damage. This reflects a total lack of proper inspection and a failure of their claim to be the "#1 Home Builder." Their reps act like doing their job is a favor! Save yourself the stress, the health risks of mold, and the financial drain. Buy from a builder who actually cares about their customers!

1) The oven supplied by D.R. Horton had the door fall off, not covered by D.R. Horton warranty. Called Whirlpool on Jan. 13, 2026. The repair service could not come out for a week. Came out, connected part of the oven door, left, said he needed parts to complete the job. Did not hear anything until Feb. 15th, after I left a message that I would contact Whirlpool and request a new service provider. Still will not have parts for 8-10 days according to the service tech.

2) Bought the ADT service recommended as this is a 'full tech' house. Had a fire alarm go off due to a smokey skillet. ADT did not get the notice because the fire alarms installed by D.R. Horton are not covered nor can they be integrated into the ADT system. I would need to buy and have installed new fire alarms for ADT to know if the house was burning down.

3) A window located in the dining area is cracked along the seam. Looks like a faulty installation caused a pressure point in the window. Not covered by D.R. Horton nor Austin Windows. Neither cover cracked nor broken windows under their warranty.

D.R. Horton's warranty staff said, 'I'm sorry, I thought that it was implied that you would need to pay for the replacement of the window." How was giving me the window installer's information implying that I would be responsible?

It was implied (more than once) that D.R. Horton had a one-year full warranty to cover any issues. Implied is not contractual I am finding out. Any concrete work (including slab, I think), roof, landscaping, drainage culvert, or any thing not directly built by D.R. Horton is not warrantied. Unless a wall falls in, you might as well call a service tech instead of trying to deal with D.R. Horton's warranty department and it's contractors. At least Whirlpool sent a service tech.