LGI Homes Reviews

Everything went smoothly with LGI Homes. I liked their location, their customer service, and their process, which wasn't an overwhelming one. It was a quick process. Any time they needed documents, I provided it to them. There was never a delay. I was not rushed and there was no pressure. They listened to me and understood what my needs were. When they stated that the house was gonna be ready, the house was actually ready. There were no issues with closing. Everybody that I've worked with, from the agents to their loan officers, were respectful and understanding. The communication was on point.

I'm not a builder but certain things and areas could have been done differently. But I closed on it and it's comfortable for me for now. This is my first home and overall, it's been a great experience. In the future, if I am to do it all over again, at least I know what to expect and what not to expect. LGI went over everything and didn't leave anything out.

I came from the south side where everybody wants to live at. It’s more quiet over there than here because it's up and coming. But I like the community. If they're gonna do a park, that's the first thing they should focus on for the kids. My grandkids are gonna be coming to visit and there's nothing for them to do. But I would definitely recommend LGI Homes. I tried to get my mom to purchase from them as well but they're older so they're a little nervous. But I’m still trying to convince her. I've recently seen they're still having used properties that they are selling that are used and it's still within the same price range.

As for the quality of the home, we've seen some little things here and there. It's been since we moved in that we've had the most amount of problems, putting in warranty claims, and the time that it is taking them to fix things. The very important things have happened super quick. We had hot water in the sink and in the shower, but not in the bath. They came out immediately and fixed that, and that was super impressive.

But the things that a person might deem less important are taking a long time. Our master bedroom door and master bathroom door are sticking to the point where we don't close them because if we do, our little kids can't get in the door. I've talked to four different people but still haven't gotten anywhere. That aspect of it has been frustrating. But other than those, the homes are fabulous. We would recommend. We went and looked at a couple of different home builds and nothing could compare to the LGI home. I'm still a very proponent of the build itself.

I purchased a Cypress, a three-bedroom, two-and-a-half-bath home with a two-car garage and a loft upstairs. One thing I liked was that I was trying to get a bigger floor plan called the Mercer. After working with my loan officer, they were good about trying to help me get into the house. But after looking at the other builds, something had to give, and I didn’t quite have enough money to get into the bigger house. So, I decided to see if I could still be happy with a three-bedroom instead of a four-bedroom. I looked at the other available builds in the neighborhood and came across the one I landed on. I liked it the best out of all of them, and I’m very happy that I landed on that one.

The housing markets around here are very high, and it was a little bit more than what I would have originally liked to have paid, but that's 10 years ago in comparison. But for the bang for the buck and the amount of space that I have, I'm very satisfied with LGI. The area that I live in here is expensive, in general, but the county is cheaper in taxes. So, that's a big win. If this had been 12 years ago, I probably could have gotten the bigger floor plan for around $400,000 instead of the $540,000 to $550,000 price point. That would have been nicer. But overall, I understand the cost of labor, building materials, inflation, and how everything has been. I have to be realistic about it. Overall, it's been good.

The website was easy to navigate and I like how you can look at all the different floor plans, though they need to update some pictures. They need to get better shots of the backyards. They almost have no shots of the backyards on said homes and it would be a little bit better for their website to get all the angles of the house. The communication was very well with all of the concerns that I had, or any problems regarding the purchase of the house. Everybody was always very quick to respond, and if they were busy with something else, they would let us know they would reach out a little bit later. I’m flexible, so it’s not a big deal. LGI worked well with me and overall, I had a great experience with them.

LGI Homes has changed my life because I actually got a house. We wake up at peace. We come in at peace. These are priceless people. The only thing was purchasing a home has a lot of talk of different things. When I would ask them about things like the pricing range we're looking at or what things were required, they were very thorough. They could tell you the document name that you need to present to be able to get it. They were very helpful. I know how to do the thing, but when I actually do it, it gets confusing when it's a lot going on at the same time. They were very supportive. We could call them.

401(k) kept requesting a document. I called LGI, and said, "Hey, we're supposed to be closing in two weeks. And they're giving me a fight for my own money.” They said, "Oh, that's okay. We could talk to them with you and figure out what document it is that they keep requesting.” They made it very understandable. We had to make a letter because I wasn't physically there when they forged a contract, so they had to get an amendment. Either way, they were very supportive, and I appreciate that.

When we first came in, and my husband called me and told me he had a house he wanted me to view. When we first stepped in, I noticed the space. I was sold. When we got here for the home showing, I showed up and met them here, and they walk us through and told us everything about it and what it has to offer. By that point, they said we were pre-approved. So, my husband was like, "Yes, we're going to do it." It was very thorough. I got the two bedrooms with the kitchen. It was a very exciting process. I love the kitchen. That was it for me. It has Whirlpool appliances. Whirlpool is one of the top three brands when it comes to appliances for the US, when it comes to reliability and durability. The counters are real marble. My daughter likes to bake, too. She's a teenager. We have all the space to put the trays down. If you cook and you like to do multiple things at once very rapidly, the space is insane. Whirlpool came through.

As a person who was newly buying a home, there were a lot of things that I don't and didn't know. The person I dealt with was so remarkable that he answered all my questions. No question was off the table. He was willing to answer any question as to what type sprinkler is a good one. And I have phone numbers I can reach anytime and encourage me to reach out to them. It's a very positive experience and very positive to begin with, which is why I ended up buying a house instead of an apartment.

As a new person who moved in, people told me everything, navigated through the process. I was not knowledgeable about the process. And all the information to read was a lot. I've dealt with other people on much simpler facets of things, where it's a horrifying experience. So how were they able to do that? I don't know. I'm a questioner. I'm sometimes not easy to trust what I'm being told. But somehow, they managed to do their job well. They're upfront and honest. Everything was clear and everything is as I said, which is so different from me. That's a bit of a rare experience of mine. I was very pleased.

The build is very high quality. I was very impressed. I happened to be there and there was some newer things that they included in the build that some of the prior units didn't have, which tells me that they're evolving, which is always good. If LGI thinks that clients want something else, they're going to consider it and add it to the buildout. I was very happy. Also, it seems to be a nice community. The school is a nice one, but that's not something I would take advantage of. There's a pond, which I haven't had a chance to explore. Also, there are some walking paths.

The process moved faster than I expected. Other people told me it took them a year or even two years to get a home, but mine didn't take that long. Even though the underwriters needed some extra documents because of my divorce, everything still moved fast. When they asked for something, we allowed that to happen, and we took care of it. So, I would recommend anybody to LGI. The home is dreamy. Everything is nice, and smells and looks good. I'm very grateful. I would give them a 5-plus, plus, plus. Even putting the money down to get my house off the market is genius. I'm very pleased with the value of my home. It could have cost more, especially considering the equity. I'm very pleased.

The quality of the build is better than an apartment. There have been a few things with the house and with the warranties, and there are a few things with the stucco on the outside with some of the drywall and some of those little things around here, but there's nothing major. I would recommend getting a home from LGI. They're easy to work with and a big part of the reason we bought the home was how nice the people were. The location is also really nice view-wise. It's quiet and very clean. It's a nice neighborhood. We have dogs though and I haven't seen a dog park around there.

When I walked into the location, it felt very welcoming and friendly. The atmosphere felt like home already. I almost cried because it was so beautiful and nice. I just knew it was the one. I was planning to move in the next four months and he got me moved in two weeks. It completely exceeded my expectations. LGI is working on the amenities right now. People who are interested about LGI should buy a house today.

Usually, you have the person that is working with you in your finances preparing all that paperwork and helping you understand some things. But I've had to use ChatGPT, Grok, AI, in general, to figure out some weird words. Also, I received paperwork from other people. It looks like LGI Mortgage Solutions and Loan Depot were working together. It's normal working together but what if my paperwork are in someone else's desk? Even at the final signing with the title company, there were a few letters there from other people. I reached out to the LGI Mortgage Solutions agent several times for questions, but I got no response. I already paid the $1,000 so if I back out, I lose $1,000. I also ended up with at least four high inquiries on my credit.

During the days that we were visiting the house to make sure it's the one we wanted, we noticed a railroad at the back. When the train passed, it was not vibrating. But the heavier trains are during night, and it feels like an earthquake. We found solutions, like noise canceling in the master bedroom, so we can sleep well, but the house vibrates. I think the structure of the house is too light. In a more sturdy home, I don't think it will happen. Also, the lawn doesn't look professional. I want a flat grass lawn, but it's very bumpy. It rains a lot or even without rain, just putting the sprinkles, there are spots that become swamps. Another thing is quarter of the grass that they put in my backyard doesn't match the rest of the grass. It's different in color and in shape.

On those visiting times, my wife and I found a few roaches. We talked about it with some lead agent in the office a month before we moved in because when we move in, it's going to be more difficult to treat any roaches. But we're still having roaches here and there. Yesterday, I had to apply some chemical outside the house to get rid of it.

During the process, I was a little desperate since my lease was out. I waited for what will come and see. When we saw this one, I went for it. I didn't have the time, because I also got approved with another builder. I had to leave that builder because I wasn't in town at the moment. When they were supposed to close today, they had to let the house go.

Since I was desperate, I took this one from LGI Homes. They didn't let me do a third-party appraisal. But with the other builders that I got approved, they will let you do a third-party appraiser before closing. And when the third-party appraiser came, there was a lot of stuff that was missing. When I asked LGI Homes about that, they took that away. So, I didn't do any appraisal. I had to go with what they had. I don't like my experience since I got into that house. There was a work order of a work order.

The day I had to close, LGI had to do a walk through. There were a lot of issues. There was a crack in the ceiling. They have the trim. I have a water issue at the back of the house. When rain came, it was muddy. When I talked to whoever the builder was, he said, "I think you need to reduce the amount of time the irrigation takes place.” When it rains, water is stagnant somewhere there. All this stuff is after when I already signed the paperwork. When we call them, it takes them at least two weeks for somebody from them to ask for somebody to come.

I was very comfortable working with them, especially after they told me to pull the reviews. I have a daughter that's got special needs. I was ecstatic that this is gonna be our final move that we do. When something happens to me, this home will go to my daughter. At the end of the day, they were like, “Look, we just want what's in your best interest and your daughter's.” That was why their rep said, “Do the research.” I felt much more relieved. When I started becoming more hesitant on things, they were like, “Come in. Let's talk.” I went in the next morning, and they sat down and they broke things down.

Right now, I'm still in the process of still fully moving over into the home. The house itself comes with everything that’s pretty much neat, and that was one of the other reasons that we went with it. It has a big backyard that I'm wanting and I've got a covered patio. I love to plant plants. So, I can have my little garden. It's amazing because my daughter can sit out in the back. In the community that we're in, it's a little bit darker. She loves to be able to go out and look at the stars. So, by having that covered patio, we can sit out there and still see up at the sky.