LGI Homes Reviews

Our homebuying process took three years, but once we got to LGI, it took less than six months. I love my house. It was built well. Ashley would always send us updates of the build videos and walk us through the process. So we saw every step of the process of the home being built. We love everything about it, including the layout and the high-end appliances. We got to pick our lot and all of it was great. The quality of the home was good, as far as the appliances and materials that were used.

I've met a couple of my neighbors, and the community is nice and quiet, which is exactly what we wanted. The homes aren't too close together, and LGI is starting to build many of the amenities that were discussed during the homebuying process, including a community center and other features that will make it easier to stay within the neighborhood instead of having to venture out constantly. Someone considering LGI should ask questions and make sure that they know what they're doing before they get into it, as far as being sure they want to go through the homebuying process. Everything isn't always as it seems, but they can ask questions so that they're informed about every step of the process that they may not be aware of.

The way that LGI has the process of you picking your lot, picking your floor plan, and then telling you if it's compatible with your budget is great to have that information going in. That way, you're not choosing something that you really can't afford. That's a good way that LGI handles the homebuying process. The incentives were also very helpful, with the builder paying certain incentives.

It felt great to walk into the office to ask questions, and they were straightforward with greeting us and letting us know that if we're very interested, they can start the process right away. It was very exciting to me because I have never seen something happen so fast the way it did with getting the approval. On the initial visit, you get a soft pull of everything versus your credit, just to know if you could get approved at that time or if you'll be denied with the home buying. But it was great. They offered a couple of options, if we wanted to rent to own, or if we wanted to go ahead and move forward to buy. We chose to buy because we were ready.

The part that I enjoyed was the loan processing because I was still nervous of them building the home, but I didn't come over a lot. Just to drive by twice or thrice out of a month to look at it. It was being built. It was great. The total process took less than six months. That was fast. When we were working with financial for the loan department, it stood out tremendously a lot. Know that I've been working on my credit within the past years to come, because one day I knew a day like this will come.

Working with Rachel was phenomenal. If we needed the help for little things on our credit, that was less than a 30-day turnaround, especially for my old man. I have never seen anything like that. For her to help to let us know what credit company that we would need to get in contact with, and to speak over certain things that was on his credit, it was just within 30 days. From the moment we called, we spoke, we sided with whatever was on the credit, it was a 30-day turnaround to receive a letter in the mail saying that this has been dismissed from the credit.

The build is good. I like the way that they built the home. If I can do any changing around to do anything of the home, it will be the majority of the inside of the house, of the painting. It's easy to get dirty. They don't do the painting like they used to do back in the day, where they used to put clear coating. Everything is matte, and I dislike it with a passion. That's the only thing about the house. We have a two-story over here, so it's a five-bedroom. If I can change anything about the bathroom, it would have been the master bathroom. I advise LGI Homes of that as well. I wanted the his and hers for the master bath, but with this model, five-bedroom, it didn't come with the his and hers. We have a his and hers upstairs for the kids, but not for the master bathroom.

I have recommended a couple of friends about the whole process of the LGI, to encourage them that I know if we can do it, they can do it as well. Because the process is not hard as what you think or you make it out to be. It's just the experience. You can go probably anywhere else, like from a different buying process, which we have went through in the past, and it was hard because they'll stop you first thing about, “Let's see if you can get approved.” That will be the hardest.

I can tell anybody that, “Yes, if y'all are willing to buy a home, if y'all want to really buy, just go over to the office and speak with them, and they'll get you guys started.” I'll give them all great feedback about it from start to finish. I liked the Realtors. They were open arms from day one when we walked into the office. They asked all questions, even if every question is not a good one. But no matter what type of questions we had, they were able to provide all the answers. They took their time with us.

Since we’ve moved in, it's been really nice, and everything's brand new. Everything's pretty much worked well. And any small issues we had, like there was a little paint dings that didn't get caught, and our conduit didn't get pulled properly, I called the building construction manager, and he came and helped out right away. They've been super helpful with anything that we noticed. Everything we've had, they've immediately gotten back to us with either, “We'll stop by and look at it.” Or they gave us a date and a time they're gonna stop by and come help out. They've been super helpful. They also don't change any small details or features in the house. Which was nice, ‘cause then we didn't have to go through a bunch of stuff and try to figure out what we wanted to.

The price has been pretty competitive for the overall market in our area. If you tried to buy a house that's, at this point, 50 years old, it's probably outdated and needs updating. So, for the luxury of having all brand-new stuff, a brand-new house, having the 12-month warranty that comes with it, where they're gonna fix the little things that happen when it's a brand-new house, our yard's pretty good as well, and the amenities that come with the community, it's pretty competitive.

However, I misunderstood the loa consultant, so I didn't contact them within the 24 hours. I thought they were gonna contact me in 24 hours. So, they contacted me. But once I got the whole process started, it might have been maybe about a week to get all the original documents and credit checks through. And then they gave us the estimated conditional approval. Then it was pretty much a waiting period. ‘Cause our house hadn't even been built yet when we started the process.

Then once we got inside the closing window, just after 30 days, we locked in an interest rate, which I was really happy with ‘cause they helped buy down a point, so we got a lower interest rate. The loan consultant kept in contact the whole time to make sure we knew where we were standing and what was going on. They also gave us a lot of nice incentives by letting us do it through the LGI mortgage and loanDepot.

The person that we spoke with, Franklin, was very welcoming pleasant, and encouraging, and he answered all our questions. Each time we call him, he was always available. When we were going to close, the finishing touches were not complete because it was supposed to have closed on the 31st of December. We didn't end up closing until the 26th of January and it was shifted to the 15th. But we also had a storm in Charlotte. At the end of the day, they finished everything. I would suggest being proactive in making sure the place is presentable enough before you make people walk around. There's no perfect system. Even as individual, as a family, there's room for growth as long as one is receptive to it.

The thing is that we are new to a house built with wood. Because we lived in Florida and with the Florida system, with hurricane, it's all concrete and blocks. So, we are hesitant because I said wood. But then, we are told that many of the houses here are built like that because Charlotte is not really exposed to tornadoes or hurricanes. The only downside to that is, when you have wood, you have to make sure you're treating your house properly because that gives more room to being exposed to bugs, termites and things like that. They did explain to us and we've asked other people that have been living and they said that's how Charlotte is. It's wood here. I was surprised building the house in three months. I've never seen that in my life. Fortunately, it was done. There's going to be re-evaluation to see if there's anything that needs to be fixed here and there.

The sales manager, Brian, was very informative and gave me a lot of things to think about and consider. A gentleman, Joseph, closed the sale with me. He was a new employee and very helpful. They were very responsive and I didn't feel like I couldn't call them and I never felt dumb asking questions. The construction manager, Wesley, was very good. The reps did a good job taking care of me through the process. It was a very positive experience.

I wanted a new build as a personal investment and although I considered looking at existing homes, LGI’s location was great. And getting into a new home, you don’t buy anybody else’s problems. Plus, there are certain warranties and things I could take advantage of having a new home, especially with appliances or the home. I needed that for myself because I'm buying on my own. I'm a single woman, so I wanted to make sure that I wasn't going to be drowning myself in maintenance repairs.

I went to the house frequently as it was being built. The property I wanted to purchase was already up and framed. Everything had been laid out. I would walk through the home, look at what was going on, and check out how things were being put in as it was going up. I was very involved in seeing the progress of the home and I was pleased. I've been in my home for a couple of weeks and it's been a good experience so far. My home lives right up against the park area in the community. I was a little skeptical about having that, but now I'm okay with it. I have a new grandbaby, so as she gets bigger, I have somewhere to throw her and play and walk around. I like that the community is not growing as fast as some of the other communities, but I also know it's not going to be major.

The community where I was renting was big and there were a lot of people coming in and out. This little community that I'm in has only two entrances. It's controlled. 250 homes maybe will be eventually completed in a few years and I'm okay with that. The location is right off the main highway, with businesses and grocery stores. It's very convenient. I would highly recommend LGI Homes, especially for first-time homebuyers, based on their needs, especially if they don’t have an exclusive, extraordinary budget.

As for the build, a couple of things could be a little bit better. The other bedrooms are very small. The cabinets in all the bathrooms and the kitchens did not have handles or knobs on them. This was one of the questions I asked of my guy who only smiled and told me that's the way it is. After further investigation, I found out that the leased homes come with handles and knobs in the kitchen, but homes that are being purchased do not. That is disturbing. I'm paying all this money for this house, but they can't even put handles on the cabinets. Each house is built the same, and you can't make any changes or modifications. They build them fast and cheap and sell them high.

I'm satisfied with the amenities but I wish they would have a clubhouse. This is a nice growing community. They're still building like crazy. But there's no clubhouse where people from the neighborhood can meet and have parties. That was also one of the questions I asked the guy, and he said they were not gonna think about trying to get one. Other than that, the process went smoothly. My best experience has been with the builder representative whose name is Al. He has been amazing with every little thing that I've called a question about.

I had a little bit of a hard situation trying to get my credit through the first few times. But Jesse was able to walk me through it and help me understand and guide me. He didn't push me away. There was a little snag with the gentleman that was doing the processing. I felt like I wasn't getting the appropriate information or attention from him. But once I spoke with Jesse, he took care of the process and was able to be more on hand. As for the home, the quality is pretty good. The community is also pretty good. It's quiet and clean.

So, I wound up changing houses is what happened. I was going to be on one street, but I thought the house was too small. I consulted her, and she assured me that everything would fit. But then I was like, "Hmm." It’s right around the corner from where I was going to be. But she was very informative, very nice; bedside manner was on point.

That's where I got a problem. Because now, the build is fine, but when I was going to do the walkthrough, the guy came right before I did the closing. And he went through it too fast. He explained everything thoroughly, but I didn't get a chance to really look at the flaws that were here. But they just kept telling me, 11 months; they'll be back to fix anything. But the only thing I did not like was when I got in here and moved in on closing day, I saw nicks in the walls, on the back of the closet in my bedroom, and the doors all bubbled up. I’ve noticed these doors, on the bottom of them, are peeling.

I tried to reach out back to the consultant who showed me the home, and it's almost like I was being pushed around about where to go. Keith said he would come back and fix the things that I showed him, but he never showed back up, and I got blown off. I wish I could have gotten somebody to, at least, come back and see what I'm talking about, and then we can go from it from there. I am very upset that no one really came back to help, to answer the questions that I had, or at least come look at what I'm telling them.

Now, what happened was my Realtor lives in Snellville. But she got somebody else here at the property where I live to help me. She was very informative. But what I did not like about the original Realtor when I was told there wasn't going to be any HOA fees. Now, I'm paying 700 and some odd dollars to begin a year of HOA fees that I stressed that I did not want to do. I was almost coerced to say, “You might want to go with a new build because of X, Y, and Z." And I'm not going to say they pushed, but it was like she was giving me options. Nobody forced me to do anything, but it was just the options that were given to me.

And then the property taxes, I was told I wouldn't have to pay property taxes. Because of 100% permanent total. Now, that's not even true either. They said they're gonna take a big chunk of it off, but I'm still gonna have to pay property taxes, or I never would have moved here in this area if it was gonna be all like that. Because there are certain states that we can live in as veterans where we don't have to pay property taxes.

Now, I have to pay property taxes. I'm upset because now I have to pay HOA fees, 740-something dollars a year. That's a lot. But I just told myself I'll just have to deal with it. And I'm already talking about moving in five years to just move, and that's bad. I love everything about the house. But the way they did with me, customer service-wise, it wasn't so much what they were saying that deterred me; it's what they did and did not tell me.

Presenting, it was very professional. I'd give them 10 thumbs up for the professionalism of it. But I'm finding stuff like the rugs; stepping on nails when I go up the stairs. If you stick your foot up too far, you're stepping on nails. And up the stairs, it's like a hole where they put the rug to try to cover it, but you can still stick your finger down in it. It's very upsetting.

Another thing is, with the original Realtor, I was told that I didn't have to pay a closing cost. And that was a lie. I had to come up with $749; after paying my earnest money, it was 2,000. I even got the email to show that I was told that I didn't have to. She called me and said, "Okay. They should have stressed this to you." But they didn't.

And that was fine because I knew what she had told me. And then she called me and said, "I need you to wire this money to this, so and so. If you just do the 300, I'll take care of the 449." I couldn't even get to the bank fast enough. Within two minutes, she called back, “No, I'll take care of the 300, and you can do the 449." That was very unprofessional to me. I didn't argue, but I got emails to show that I didn't have to pay anything. So, I'm out $400. I'm buying a new home. I'm very upset.

Other than that, the building of the homes is very nice. But I don’t like the quality of it on the inside. It's almost like they use builder-grade materials, and that's fine. But if you're charging that much money, it seems like to me it would be a little bit better. And the signs up front are misleading about "Come on in, and the builders pay this."

The water has to be graded away from the house and I told them I wanted that fixed. They're not going to put gutters up. I would have to pay for that. They put up a piece of metal as wide as the air conditioner, so the water that comes down diverts it. The problem is when the water drops on the ground, it can still puddle. I had a time frame with the closing and I told them if we couldn't close 'cause those things weren't fixed, it was gonna be a problem. They told me there was a penalty if you didn't close them. These problems identified by the home inspector that I paid $450 for are pre-existing problems and I had them write that. Those warranties begin when you finish the house and when things are pre-existing, they tell you it's not covered under the warranty.

And I'm in banquet service, so my hours are really hectic, and there are certain things that I can't just go and look at. When I came over here, I walked in, and I spoke to a lady. Her name was Angela. She was so amazing. From there, it just shot off, and everything just landed in place, and I saw the home, and I just fell in love with everything that I saw. The house is pretty worth the price that I'm paying. I like the area that I chose, and it's not far from my work, and I just love everything about it.

But other than that, everyone I've dealt with has been awesome. The pricing is fair as well. I love my little house. It looks nice in there. Everything is put together well and everything seems to be doing really good, quality-wise. It's a good starter home.

The home is sturdy and very firm. I don't feel any defects. I walked upstairs and to the rooms. Everything is the same. It's comfortable and solid. Everything is painted nice. I love the community. It is nice. I have step-grandkids, and I like the park that they have out there for them to go to. Everybody is kind of friendly and happy that they have a home, and I think I'm gonna be happy as well.

From the Realtor to the loan advisor, everybody was so helpful. They really put me to work. They made my mind work. It was like a whole new experience. They were all so nice and patient. That was what I liked about it the most. They gave me time to do it because I work a lot. There were times when they would call me and I couldn't talk to them, and they would make time for me to call them back so I could get the right information that I needed. The experience was very comfortable. This is the first time I ever went to buy a home, and they made it so less stressful for me, and I appreciate each one of them.

I loved the lot that connected behind my son's home and a month later, we discovered that it had already been sold. My new home was supposed to be finished in October but because LGI had made this mistake, they offered me a choice of the model I had chosen in two different locations. Homes were about half-finished already and I chose what I thought would be the better location. It's only two blocks from my son's home and that moved my move up two months, which really put pressure on to get everything ready to move. Instead of four months, I had two months. Things also got a little interesting in Kansas when we were getting everything going, because I hadn't even started looking for a buyer for my home. But I've had nothing but good experiences with all of the reps at LGI.

My new home is unlike anything I've ever lived in, being concrete, primarily. I spent 44 years in the last house and it was rather creaky. We bought it practically new and it creaked right from the beginning. Compared to that, there are no creaks in this house. It seems very sturdy and I love the quality of it. The people in this community are very friendly, too. I love what I call the park, playground for kids, and that it's close to the lake. Now, the weather's a bit hot for me to be out walking. But I'm looking forward to cooler mornings so I can get out and do more walking. So far, everything's really good, although I miss my friends and neighbors from Kansas. But that can't be helped. Overall, I made a good decision moving here.

I like the way LGI builds their house, and I like that you don't have to worry about anything. It's a smart home, and everything is there for you. Everything is brand new, and everything is made very well. The quality of the house is excellent so far. I've only been here close to a month now, but so far, I'm very happy. I love the community as well. It's very nice, with a lot of tranquility.

Other than that, I'm in a new area, so I'm kind of learning my way around it. I was in an apartment building of one of the 62 and up senior community, and although I am of that age, that's not what I needed. Compared to that, my LGI home community interests me. It's not a huge community and everything here is new. It also looks like there's a playground across the street behind the units across from me.

The buying part wasn't that bad because LGI worked with me pretty good as far as helping me out with some of the documents. My saleslady was with me the whole time and kept in contact with me and helped me with any documents that I needed help signing. So far, what I've seen is it's been real good build because they have good double-pane windows to help keep the heat out and the cold out in the winter. That's what I liked. They have automatic garage doors, and the garages were good and spacious. The water heater is well protected, so you don't hit it with a car. So, I like their build. You just have to know what size of home you want. We wanted to downsize because I'm 75 and I got Parkinson, so I had to have something all on one level.

We went with them, and the home-buying process took 30 days. The builder did a pretty solid house. The building representative was very great at communication. The neighborhood looks beautiful too. The only downside is that this is a new neighborhood, so all the trees are still growing. There's a bit more sun in Texas. But otherwise, everything else looks pretty great.

LGI has vinyl floors and I would prefer tile in my house, but that's just personal preference. I like the quality of the material and they give us warranties on the stucco. I really recommend everyone to take advantage of their warranties. I like the community as well. Everybody there is really friendly. There's not much traffic going on around there, and there are kids that ride their bikes and people that walk their dogs. I really like that. I also really like that the gas station is close. We're right off the freeway and everything's close by, including Walmart. I would advise people to make sure they're getting a good offer on the home that they want to buy.

The house is pretty much an open concept which I liked. It's got the galley kitchen. As soon as you walk in the front door, it's got the long countertop, and you walk into the kitchen. The dining room's a little small, but I live alone and don't have a lot of people so that was fine for me. I also liked the big open living room area and that the master bedroom was separated from the other two bedrooms. It makes it a private little spot. I have recommended LGI to one of my co-workers who was looking for a house.

My consultant was an absolute gem. She went out of her way. She showed me houses. I got approved on one house but I didn't want it. I really wanted the house, but the payment was gonna be too much to manage. I was about to give up on it. She found another one for me. They couldn't show it to me before because it was under contract. Then the guy that had it lost his financing at the last minute. So, it had to go back up on the market. So, that's the one I went with. The quality of the build is great. The community is built out there in the open, where there are older homes over there from different builders and old farm homes. I like it. It's conveniently close to everything, but it's quiet at the same time.

We just moved in. They really worked with us. We were happy with the way they worked with us and what we ended up with. They were all very friendly and helpful. I've been through some other houses, and this looks like a quality home, and the appliances are all good, the walk-in showers, too. The air conditioner is huge. The water is the non-tank water as well. What I like about their community is that when you drive through the community, you're looking around, and there isn't a house in here that wasn't under 300,000. It's just nice to know you didn't buy a $300,000 house in an area where $150,000 houses are.

We ended up looking at the first property that she showed us after going through the prequalification. We checked it out and it was a nice location. It was a really nice property. It fit our needs. We knew that if we didn't jump on it, somebody else was going to. The whole process was really smooth and easy. There was never any pressure or anything of that nature. To us, it felt like the right situation at the right time. So far, so good. We've had no issues. It's in a good community with good people. They've got a park or two set up nearby. There have been a few times we've even seen some of the kids running around and playing on their bikes. So, that's always a good thing. You like to see a sense of freedom and safety, especially for the kiddos. Nobody really likes to worry about that kind of stuff. So, it's nice.

Kimberly helped with our mortgage loan. She was awesome as Molly was with the whole process. She answered any and all questions that were there. Everybody on both ends was very prompt in helping out, even after the fact. There was one little blip, but it was not an issue of LGI by any means. It was about the water utility deal situation. They wanted a document from the lender in order to start the service, and they were just being really picky. But even after the closing day and moving in, this is something that we dealt with. It was after the fact. Molly and Kimberly, and I reached out to LGI and told them what was going on and what I needed. Even after the closing, LGI was extremely prompt in helping out with that process, which was greatly appreciated. For us, it's been a great process all around.