D.R. Horton Homes

So basically we tell the seller that we were not expecting to pay anything like that (VA loan - no down-payment and all that) but that we were willing to work with them and provide $5k and allow us for two weeks to get the rest from our 401k, nevermind the fact that we were over-qualified to put it lightly as the property was only $407k and never refused the terms just asked for a 2 week period to get the money (the closing date was 2 months from this date so not sure why they made such an issue about it). As a final result we got denied saying that if we didn't have the money then we couldn't proceed. Sad to see where this world is going, you serve the country, wear the uniform and when you try to take advantage of the little benefits of it, get shutdown because corporations like these are money hungry. Thanks for nothing D.R. Horton. You lost our business due to non-sense. Good riddance!

In two days I’ll have lived here 5 months and it’s aged me. Promises are all I’ve been given. And DR Horton loves to ignore me. It’s really sad I spent so much money to purchase a dump that will end up taking all my money like a money pit. I’m a teacher so I don’t have money to hire an attorney, which I shouldn’t have to do because I should have a company that stands behind what they say.

Original Review: Do NOT buy a DR Horton home if you want quality and peace of mind! They promise the sun, moon, and stars and then give you excuses on why they aren’t giving you the sun, moon, and stars. Sara, the sales lady tells you what will make you sign and then nothing she says happens. Scott, the build contact tries to fix issues and then tells you he will get it corrected, but doesn’t. You are their best friend until you purchase and then they stop contacting you. The Charleston management company hasn’t responded to a single email. Since moving in I’ve had siding fall off only to be “fixed” with regular nails and lots of banging and now more siding needs fixed. My plumbing has been “fixed” by then destroying the yard to replace a pipe to still have to plunge my toilet almost every time I use it.

My whole house has blue and green tape. My door leading into my garage lets tons of outside air in. My light about the kitchen table isn’t even close to being centered. I have inside doors that don’t latch, blinds that are crooked and won’t open and close properly. My sod only grows weeds and plants are dead because they don’t put proper soil and just plant them in clay. This has been the worst home buying purchase I’ve ever made because my list could go on and on. I’m so sad that people don’t do better! You don’t get what you pay for here. A house over $300k and it’s like I bought a house from the 1800’s.

We have been promised these things would get fixed but as time has passed on so has the narrative. Some of the repairs have taken place, and the job was so bad in fact I wish we would have left it alone. But we signed off because there was no way that vendor could be in our home any longer and the quality was not going to get any better. It was so upsetting, we called home office, we called warranty and that truly has not got us anywhere. I’ve had to literally beg for a DR. Horton representative to be here for repairs. I’ve had vendors tell us this was their first ever time in construction and they were making $9 an hour. The girl who came to do the repairs on our baseboards told us it was her first day, as in never worked with baseboards before!!

For repairs… we had mold growth in our garage from all the leakage, they began repairs on that but yet to finish. There is still a huge hole in the ceiling. Also they damaged our driveway and garage floor while starting that repair. The painters got paint all over the flooring and carpet. The trim around fireplace got busted in a repair from a vendor and I was told that would get fixed… It hasn’t. Stoop is supposed to get painted, it hasn’t. Yard is supposed to drain, it doesn’t.

They have no follow through. They are too busy to care about their clients. They have too many separate vendors and not nearly enough supervision. Quality is terrible. I show anyone my house and they are floored at the craftsmanship. I just want them to come fix this. And like in one day, not month of me taking time off for vendors or reps to not show up. My family is beyond frustrated. We can’t get their attention. This is a long term investment, treat it as such. My best advice is don’t get in a hurry to move into one of these homes. They will not take care of you once you move in. Also I think we are going to have serious foundation issues, vendor warned us that he noticed an insane amount of water around our foundation. Scary.

The contractor for the electrical dropped his tools on my floor and ripped it but DR Horton will not repair it because it is not covered under our warranty. I also have had to have the floors cleaned 2 times professionally because of the amount of paint that was left on my floors. They advised me that this was the worse case of paint being left on the floors that they had seen in a home. The Superintendent promised me this would be done before we moved in since the whole house had to be cleaned. However, it took 4 months to get them to do it and it still was only done halfway because the vendor did not want to move the furniture. I still have paint on my floors. This was supposed to be luxury vinyl installed in my home but It is the cheapest and thinnest vinyl I have ever seen and has ripped in several rooms in my home and they will not cover or replace it even though I am still in my warranty phase.

They do not take the time to complete task in full and it shows. All my door knobs fell off 3 months into us living here including the front door as we were opening it. The hinge pins in the doors were not put in all the way. My cabinets while being installed were dropped and damaged but they hung them anyway in hopes that I would not notice. They came to replace them 8 months later I got a new cabinet just 1 not the 2 that I needed. It was also damaged in which they took touch up paint that didn't match to try to repair it. I had light switches where there should not have been and the switches I had were wired incorrectly. They came out to repair them and afterwards the lights would flicker and then shocked the tech when he took the cover off to repair them again. We had to purchase our own weather stripping to go on our doors because there was none put on our doors before closing.

I still have a hole in my siding outside my house where the wires come in for the electrical, cable etc. and I am awaiting a box to cover those wires to be installed. I also have main water pex line exposed on the outside of my house coming into the house. My sidewalk in the front of my home has sunk in so much from the rain runoff where there were no gutters installed that I had to have $3600.00 in gutters put on myself to save the foundation integrity of my home from being damaged anymore in which they still have not fixed and or reimbursed for that nor will they. My property is not completely finished and when they sodded I have 2 different grades in my yard that do not meet up because once again they were in a hurry.

Also instead of trimming the trees in the back they ripped up all of them and ruined the landscape work we had already created in the back and now it is just an uneven muddy mess that looks horrible and they have no plans to repair that. When I file a warranty claim it takes months to get a response or get anything done if they even begin. When they do come out to fix it the work done is no better than when they originally started in some cases. I still have issues with my AC unit that have not been repaired fully. I can go on and on but I am just wasting my breath. I would never buy another home from DR Horton and I do not suggest anyone else do it either unless you want a nightmare of endless excuses why they can't help you.

I closed in January. It’s now March. The builders ate in my home during the building process and left open and rotten food causing ants. I now have ants in my walls and they come in like a vengeance. 2 exterminator treatments and it’s still terrible. I create a warranty request at least 2 times a week. Still waiting for resolution. Do not waste your time or money. Once you close, they do not stand behind their work. On to the next subdivision. They could care less about the homeowner.

Original Review: To all the negative reviewers. Purchase our new home in April 2021 in the Saguaro Bloom development, the sales manager was very nice and helpful. We were going to use a VA outside lender, but the lender DR use was able to get us the best rate. Over the course of 10 months we had minor issue that were resolved within a month after submitting a ticket. Our customer service rep has been very helpful to get the minor issues resolved. Due to the house settling, our CSR recommend we wait until our 1 yr walk-through to resolve some of the other issues. Overall the quality of the house, workmanship, warranty and neighborhood is A plus. I would recommend DR Horton homes. Thank you DR Horton for a quality home.

We had a third party inspection prior to close and Thank God we did! He found so many things wrong that we wouldn’t have ever noticed. Like a leak under the kitchen sink… they just kept wiping up instead of fixing the leak. Or a simple as putting sealer around the outside vents so water or bugs would not come in. The Third party inspector had to tell them to do this!

Long story short!!! If I had not written a horrible review at closing none of my current issues would not be addressed! The fact that I said people's names and should be fired in that statement... we would still be twisting our thumbs to get things done! They are on #3 (replacing all 3 bathrooms tiles because they are all misaligned or no grout or tiles are all not fleshed at the same depths…. Poor craftsmanship) of #30 of my issues to be completed. Let's see if they all get resolved. 1 month into a close!! We wished now we had not closed until all our issues were addressed first! And wished now we went with Gehan Homes or Perry Homes instead! We wanted to save a few dollars and it is not worth the few thousand dollars in difference of cost vs the now headaches and time lost on DR Horton! Probably gonna sell this POS next year just to get away from cheap construction and ** breaks down on us! Buyer Beware.

We determined through an inspection and our own research that the siding was installed incorrectly. James Hardie requires specific steps in installation or the manufacturer's warranty is null and void. We had a Hardie representative out and when I asked him if we had to submit a warranty claim if we had issues in the future, he said it would not be covered. This was because of the improper installation. The subcontractors that DR Horton hired did not use proper fasteners (face nails were used and Hardie requires blind nailing and the nails are corroded); nailing method (fasteners were under-driven); did not use horizontal flashing as required, did not use kick out flashing, and most importantly did not treat non-factory cut edges properly. As a result of their failure to install the siding properly, our boards are wavy, uneven and are subject to water infiltration behind the siding which would eventually lead to wet rot.

We were contacted by Tom ** at DR Horton (no longer employed) who immediately made excuses instead of listening to our concerns. This was back in the summer of 2021. In October 2021 Tom brought a Hardie Representative and we met with both of them. It was at that time that I was able to determine that the siding would not be covered by Hardie if there was an issue with it. We agreed to get the subcontractor who installed the siding out so that he could inspect.

Then, the first week of December 2021, I met with Bill (because Tom was unavailable due to personal reasons) and the owner of the company who installed the siding. We did a complete inspection and I pointed out every issue and how the installation was not done properly. The siding rep made excuses as well and could not confirm that his employees followed proper installation procedure especially when it came to treating the non factory cuts as required by Hardie. He basically said he agrees there are issues but cannot discuss them directly with me and has to go through DR Horton. I was told I would hear something within a week. Here we are 10 weeks later and NOTHING. I have since found out that Bill no longer works for DR Horton and nobody knows what is going on.

Due to the severity of this issue, we are considering legal action. But that is not all... We have other issues with our home that have not been address despite filing our warranty claim back in October 2021. These issues were revealed when we had a pre warranty home inspection done. They are as follows:

--Damaged door in upstairs bath has not been replaced despite the new door sitting in our living room since November 2021.

DR Horton cares about selling houses and making their money. After closing and when they have your money, they are unavailable. They have been building new homes in Sanctuary of Bull Valley for a couple of years now and at the speed they are putting these houses up, there is no way they are following proper procedures. They have made several shortcuts because they obviously don't care about workmanship. If anyone mentions to me that they are thinking about purchasing a home from DR Horton, I will tell them to RUN AWAY! This is a nightmare.

Day I moved in the ring doorbell is not working. Will be back next week being Friday to reinstall a new one. Never did. When I called the super of the area in which my house was the last one to be finished he told me I was wrong, I was told I had to open a warranty claim. I didn't even move in. I was getting the keys. Kidding me. I know him and all pass him again. Will talk about his lie. Water pressure is the worst. Heat for water is the worst. If your up at 530am to go to work. Turn the shower on 5 minutes prior for heat. Cause good luck. Never got a sliding back door sliding screen. Was told I did. So I am a liar again.

DR Horton is the Walmart supplied with Ikea parts to build a home. Windows offline by inches so when I close the window it has to be moved back and forth and side to side to close. Lol told the super from day 1 of this. He fixed it he said. With cardboard and a ton of silicon. If you are dumb enough to buy a DR Horton home know this if you do the security system. The free Ring doorbell that you get someone to come out and up-sell you a camera system. I live in a $600.000 house I bought from them. This is what happened. Not including the water leaks in the master show. Crack in the cabin on the inside back you can not see unless you really look. Meaning they knew but said who cares. He can live with it. Joke of a company DR Horton. Do not buy the security. Do not even get the free stuff... Please trust me.

Worst system l have ever seen and the worst customer service ever. Call prior to buying and see 1(800)716-3640, tell them you have a problem. See what ADT does for you. Adt is not a security company. They stamp their name on a metal plate and put it in your yard. The product they let a local company come out and install for you and service for you. Good luck with that.

I have had my system for 4-5 months. 3 times they have come out to repair the system to leave and something else goes wrong with the system. The camera has not worked 60% of the time. The ring doorbell doesn't tell me when someone has pressed the button. The camera in the front of the house is funny. You can come on my property and get to my front door and ring the doorbell and walk away. By the time you get to the car and leave that's when l will know. When you call them all they will do is tell you how to try and get your system to start working.

1st issue is the only one l am going to write about. Cause all in all it's a novel of bad service. 1 month installed. All systems went down. All. Called for 2 months straight every night. No manager no person to help, just a how-to help person on the phone. 2 months never worked. Hung up on me 5-6 times cause the person didn't know how to help me. Easier to hang up l guess. Given wrong phone numbers to call to help. Come out and help me fix on site. The problem was the number "800 992-5757". Please call it. I was told that the company should be the last person to call if needed to come out and help repair on site. Please call it.

Finally, someone from Adt corporate called me. Someone came out and fixed the car. Then it stopped again. Not everything just 1 thing, a camera. Took a month to get that fixed. Then 1 week later another problem another camera. This system has always had a problem since day 1. And every month it has not worked. Meaning every time they left something failed and broke. I could not put the rest. They limit the number of negative words. Could write a novel but they stop me at this with word count. Don't be dumb. Cheap made. You will hate yourself.

Siding installed incorrectly as per manufacturer's specifications. Not level 4 drywall finish as stated in contract! Cracks, unsanded seems, vacuum swirl marks, unpolished corners everywhere, knife marks everywhere!! Leaning walls beyond SC state tolerance which is 1/4” in 32”’s. Inadequate insulation in attic in accordance with legal contractual obligation! Some spots only 3-4 inches thick! Electrical issues. Breakers popping, lights going bright and dim and making buzzing noises!

The sliding door tracks leaks into my home and has ruined my tile and my furniture my base boards, I’ve had a hole in my wall for months now. I’ve reached out to the warranty team in July of 2020, where all they seem to do is give me the run around and blame things on covid. Here we are now in February of 2021 and still have the hole in my wall, the the sliding doors still leak and I’ve had to delay other projects because of this. I paid over 600k for this home that wasn’t even built correctly. To anyone that is interested in purchasing from D.R Horton, please stay away. Stay far far away as I don’t want you to make the mistake I did and regret it.

However, the warranty department only gives excuses, as I was without water for in my master bath for 5+ days as my pipes were frozen, due to negligence from the plumbing subcontractor. Did customer service representative, Shirley A. ** care? Not at all. Did Shirley A. ** handle this important situation professionally? Nope! In fact, when other issues arose, Shirley A. ** proceeded to speak down to me as if I were the one causing the caulking in the bathtub to be non-existent and or for the sagging cabinet doors, or the extensive cracks in the cabinets at that. Mind you this is only after 2 months of residing in a brand new build with no previous tenants.

Do yourself a favor since you only have a 1 year warranty and be sure to carefully scrutinize the ins and outs of your home. Since I rent a DR Horton home and have many years in the trades, do yourself another favor and forgo the cheap build and poor customer service for either another company and or a custom built home. You will be glad that you did!

They have called DR Horton multiple times to fix these issues and no one ever shows or returns their calls. How can a home builder operate like this?! My parents are retired and elderly, so it’s not like they can do these repairs themselves! I work in construction myself and some of the worst contractors I have had still do a far better job than these guys did! We are so disappointed with DR Horton. Buyer beware- do not use this company!

Front door warped, they rigged it (we realized from move in contract review) and found out at one year walk through the door was actually warped.. Early OCT 2021 told it would need to be replaced. The building supervisor (Daniel **) told us this. Then after several calls, texts and no response we finally received a response from him 12/15 that he would need to 'measure' the door... NOW 1/19--we still have not heard back.. Again, several calls, texts, emails... we are ghosted... Scary that our front door will barely close and barely lock without us feeling like we are about to break the key to lock it. We can even use the smart lock system we have on door due to door being warped. We called everyone we could even the sales agents. They told us they 'didn't care if we came up there or left bad reviews b/c they had so many people buying houses anyway.' Soooo please be aware, they verbatim said they don't care about the buyer...

We also have a very wide (quarter width) crack from one end of our patio all the way to other. We were told they would try to place under warranty but was not sure if would be covered... if the crack was 'wide' enough. I called to check on. Was told it was not 'wide' enough. I asked how wide did it need to be since to me it was a pretty wide gap in the crack. I was told a quarter or two nickels.. I stuck a quarter in the crack, emailed images as directed and then basically told It was still not wide enough. I was told it had to be a 1/4" after this... one excuse after another basically --it is pretty much right there. I did exactly what I was told but they didn't want to take on the ownership of the shoddy work.. Literally a wide crack from one end all the way to other end of patio.. Even The warranty walkthrough guy said due to how long it was, it seemed like a legit complaint.. Ya think!!!

Don't expect them to do anything they say or are contracted for.. I am about at the point to seek other actions to get what is due under their legal contract.. what a pain in the butt.. Missed work from waiting on them to no show... etc.. No response at all.... so good luck. You have been warned.. I do have texts -emails-confirming all said (at least from the few responses I did get).