Home Nation Reviews

Home Nation is a seller for multiple home manufacturers. I got two identical homes and this is the second one. The floor plan is just under 800 square feet. The kitchen is in the middle. There’s a little island with a sink. It’s nice for a trailer. But the quality seems to be lacking a little bit compared to the first home. The doors don't line up and the trim is falling off. I have four doors that do not work in the house and the front door does not lock. Home Nation must have had some bad guys there that day. It's unacceptable. Home Nation followed up and did everything they could, so it's not their problem that the quality of the house isn't what I expected.

The delivery of the home was a nightmare and a half but it wasn't Home Nation's fault. They hired a guy who has done installs for them before, but for whatever reason, when he came to my house, he did everything wrong. He dug the pier holes too shallow, didn't line them up very well, and didn't fill them full of concrete. He failed inspection and waited a week and then came out and dug the hole deeper. They're still wrong in every way they can be wrong as far as their placement goes. They didn't make them in straight lines. That's $3,000 that went into my loan they paid him. Then he delayed us three more weeks by coming up with excuses. He wasn't coming out to the house at all. Finally, their finance lady got in touch with somebody else and had somebody else come out to install the home. When they showed up, that's when they discovered that the foundation wouldn't work because the first guy put all the pier holes in the wrong spot.

Other than that, I've already recommended Home Nation to friends. They have lots of homes to choose from. I could call and tell them what I was looking for and they’d just send me an email with a list of homes that I can look at. When I click the link, it took me to their page and I could do a virtual walkthrough. Everything you need to know about it is right there and you can pick your options.

We dealt with three people. Nicole was the one that we talked to the most. She kept calling to check and see if we heard anything on the paperwork. She was excited to get us into a home. She was the one that was helping us get them moving. We would tell her something, and then she'd be like, “Okay. Let me see if I can email them real quick to see what's holding them up.” And then no sooner than she emails them, they already had it but didn't wanna share it with us. So, she's the one that pretty much dealt with Triad.

The whole homebuying experience only took us about six weeks. Then we had to wait for our home to be built, which took a little longer but it was because ours was being built in. It was supposed to be done around the 4th. Then people took time off for the 4th. So, we only got pushed back a little bit. I would recommend my friends to buy a home through Home Nation. Two did. They live in the same area we live in, and they were like, “How was it?” I was like, “It really wasn't as bad as I thought it would be.” I know how stressful it is to buy a house, and it was nowhere near that.

I was just buying a single wide mobile home at this point in time. I will be buying other ones in the future. I like to go with the 16-foot wide rather than the 14-foot wide because I'd like to give more value for the money I'm getting. I like to go with three-bedroom units. I like the split floor plan with the master bedroom down one end of the mobile and the other two bedrooms are down the other end. That eliminates a lot of wasted hall space to get to the bedroom. I like to give them more room in the mobile than they would get normally if you just have a mobile with a long hallway that’s useless.

The quality of the build leaves a little bit to be desired. In my estimation, you get the 2 x 4 walls on the outside, but the inside walls are 2 x 3s, which is not a problem. But the quality of the workmanship of the Champion Home that I got was not up to my standards because I'm top-notch. I like to give value for what I'm getting. I've been talking to Erin, the VP of sales, to get some of my things because I don't have a salesperson assigned to me right now. So, I'm getting some good results here. Home Nation's prices are very good. So, that's why I've already recommended one person to go with them. I think he'll be buying mobiles from there. He has a setup where he's gonna need about 10 of them, so that'll work out well.

I got a small two-bedroom home with two baths and I was able to upgrade everything the way I wanted. I got drywall in the house and I got a bigger shower. They brought the home to my house and I had a few issues when they got there and they worked my way through the issues. We couldn't get to a home on the pad that I made because of the way my property is set up, so I had to almost do it myself. But the guy stood around and he helped me out until I got the home exactly where I needed it to get it done. They did everything they could to make sure that I was satisfied when they left. I'm happy with the experience altogether.

They also left all their trash there. No one did all the trim. I had to go find a trim. They gave me one guy's number to do the trim. One guy gave me a quote for $3,500 to finish the trim for each house, which would be $7,000 in additional cost. Then they gave me another number for another guy who did it for $700 per house. So, I don't know where the disconnect was on that. t's been a headache and nobody's there to help you because Home Nation got their money. No one cares at this point. I found another dealer where they give you the CO with the keys and then you pay and everything's done. Once I pay for the house, which is at another dealer, I could get the same house, same price, and all the costs are the same at the end of the day, but I don't have to deal with all the stuff.

The salesperson deals with everything, and he said the only way they get paid is when we get the CO and we get the keys to the house. We can't even get our house insured because I don't have a CO. So I've had two homes sitting on my lot during two hurricanes that I wasn't even able to insure because I don't have a CO. That was the most stressful of it all because we had paid $180,000 cash sitting on lots and two hurricanes came through. I can't even insure them. So, that was scary. It's been a lot.

Bruce was the installer and he was like, "We submitted for the CO. You need to put all your permit packages out." Nobody told us that. We have to post permit package on the windows. We live two hours from the property. My husband left at 5:00 this morning to drive up there to be able to make it because we're trying to get that CO because the most important thing is getting insurance on those houses. I don't want it to burn down while it's sitting there empty. All of our money is there and we can't do anything.

My husband drove out there today to post permit pages, which I don't know why we're doing that. That should've been done by the construction people because they were the ones who pulled all the permits. We did it. My husband checked the keys, and the front doors don't open. None of the keys work. So now, we have to call the Gold Key people because they keep saying, "Just call the Gold people." We're still missing pieces. We're still missing screens. We've been waiting for parts.

Nobody's able to tell you what's going on. I'm so frustrated. My husband and I we're just done. Every minute you're like, "We're almost there. Nope, another thing. Okay, we're almost there. Nope, another thing." This would be the last time with Home. They were like, "Let me ask my manager who you need to call next." That's not a home-buying process. That's me being a builder, developer, and everything. I'm paying someone also to do my permits. I'm paying for all of it, but it's still me doing everything.

We paid for the whole house to have all flooring. I don't know who dropped the ball on that, but one house has carpet. Who wants carpet in their house? I don't. So, I paid for it to have no carpet, but I have carpet and there's nothing I could do about it. I got my money back, which is nice, but I didn't get what I wanted and what I paid for. It's a value decrease. We wanna resell these. And right now, the way it looks for resale, it's not as nice because of that carpet in the house. The other one that was done right is gorgeous. People that are looking to resell and to buy these lots don't wanna have to do any work. They want move-in ready, but this has not been the case.

But I am not happy with the service department. I knew that when the mobile home would arrive, there'd be potential damage. That's outlined in the packet of information and the sales office even pointed that out. When the mobile home arrived, there was some damage to the exterior siding on the end that was hooked to the truck that drove it here as well as a couple of cracks underneath the windows.

The installer installed everything and it took several days to get everything done. But once the water was hooked up, there was no hot water. The installer was not a plumber, so he had no idea. We bought two new thermostats, thinking that potentially, the thermostat was bad when we got it. But that didn't prove to be the case. I ended up having to hire a plumber to come and look at the water heater. There was something in the water heater that had to be reset. Once he did whatever he did, I had hot water. I had a bill for that and submitted that to the service department. They said that there were no items broken in the water heater. They are denying any reimbursement to me, which is a little bit frustrating because it's not like I made that up.

I also had some siding that was loose by my front door up at the top edge at the roof line. The installer fixed it once, but it ended up coming down again along with the piece next to that. I had called a company to come out and put gutters on the mobile home. They said that I was missing a utility trim and a J channel at the roof line that locked those top pieces of the siding in. I went back and forth for weeks with the service department. I talked with Summer who was my contact there. She was a very nice girl, but she was getting no results. She seemed very sympathetic, but she hasn't been given the tools to be able to take care of any customer complaints. She does not have access to materials and contractors to be able to issue over a legitimate problem.

She said she was arguing with MHE, the manufacturer. I don't know what there was to argue. When the mobile home arrived, there were multiple pieces of siding within the mobile home. I wasn't asking for the siding to be replaced at the roof line. I was asking for somebody to send the J channel, the utility trim, and for them to come and fix that because I couldn't get the gutters on until that was done. The manufacturer could not understand what happened to those pieces of siding. I told them the installer used that siding to repair what was buggered up when it was delivered where it hooked to the front of the truck when it hooked to the front of the mobile home. He spliced another piece that he bought himself and fixed that so it doesn't look bad from the road. But it still is a sliced piece and not a whole piece, and I've never heard anything about that replacement.

I hired the installer to come back. He tacked those top siding pieces back on and I was able to get the gutters installed. I wasn't thrilled about that. I heard that there was an approval that they would reimburse me for that because I have submitted that invoice which I paid too. But as of today I still have no news on the cracks underneath the window, if and when those will ever get repaired.

The mobile home comes with a furnace, and I had central air installed. I knew going into this that that was my expense to install central air. But the central air is exceptionally loud. I tried to talk to see if somebody could come out and take a look at that. But service told me I had to contact the furnace manufacturer. I did and they said that I needed to have the HVAC guy come back and try to adjust the blower speed inside the furnace. Since there were no broken pieces, warranty doesn't cover any of that. But when he had installed the air conditioner, he said there was one vent that wasn't blowing, so he didn't know whether that was hooked up or not, which again, I reported. I filled all of those items out on the punch list that I was given within the first so many days that I was supposed to. But nobody has looked at it or taken action on it.

The installer that Home Nation contracted with to install the mobile home was an exceptionally nice guy. He tried and he did everything that he was supposed to do. But I didn't understand the reluctance to send somebody out to take a look at that water heater. That really irks me that I'm not gonna get reimbursed for that bill. I paid for the siding repair and for the fix for the hot water heater. The hot water bill was $219 and some change, and it was $150 to fix the siding. It's not like I'm trying to take advantage of anybody. I bought a brand new home and I expect it to be brand new and to work when it got here. If I spend the amount of money that I did for the mobile home and the installation, I expect it to be perfect.

Since the manufacturer puts the mobile home together, they ought to have contacts in quality and supplier support for wherever they procure their products to build the manufactured home. I don't understand why they wouldn't even have a technical service that whatever installer is hired to install the mobile home would have a number for them to call. If you have a plumbing issue, call this number. If you have heater issue, call this number. There should be some level of expertise offered by the manufacturer, to be able to know right away that there's an issue or there's not an issue.

I had to call around local mobile home parks to find out who they used, and I found one contractor that would accept the job. I had to do all that, although it should have been Andrea's job to do that. I shouldn't have had to pay $6500 to get the trailer across the bridge. Also, I still have unresolved issues with the home. I got a broken light fixture in the bathroom and in the dining room. I have another outdoor corner piece that has to be replaced because it was ripped off in delivery.

I called Home Nation today again about this and they didn't even order the pieces that I'm missing yet. They told me to close the loan with Cascade so they could get the money and they could take care of everything that was missing and on the estimate of the broken parts inside the house. I didn't want to sign the final close with Cascade until I got all the parts delivered. But I signed it and I got a receipt from Home Nation that they already got paid, but they haven't even sent the pieces that I need, and it's been three weeks. So, I called them today. It looks like today they're gonna make the order so I can get all the missing parts. But it hasn't been good at all.