Home Nation Reviews

The mobile home has been delivered and I'm in the process of getting it set up so that I can move into it. But, I have some issues with a few things that need to be repaired and replaced that should have been done at the factory like issues with some doors and the kitchen and some sinks that leak. I'm expecting Home Nation to help me get those parts from the factory. I don't mind paying a local repair man to do the work, but I don't wanna have to purchase the parts. And it's got a year warranty on it which should be good for everything.

They didn’t make it clear that I was responsible for every single thing possible other than the house. That includes delivery, hookup of all appliances and utilities, all the permits and the installers. The gas lines, water and electricity have not been done yet because it’s hard to find people in my area to do this stuff.

They should take more responsibility for the delivery process. Their delivery people were terrible. I’ve never encountered someone so bad. The guy hit a pole, ** my house up. When they brought it, the guy just dropped it off where he wanted. I told them, and they said that’s not their problem, so I had to hire someone to come out and move it to where it’s supposed to be.

Home’s fine. It’s two bedrooms, two baths, single-wide. They gave me this great price for it and I ended up spending almost double what it cost trying to get it installed, so be ready for lots of extra costs.

I thought they did a good job in trying to help me find something through the sales. And I think everything looked pretty good. You can get whatever you want or looking for, as far as home-wise. Home Nation is willing to help you in any way they can.

The people who sold it to me were fine. The website is pretty easy to use. It didn't have the pictures or the interior for the house that we bought. It was one of the homes that didn't have any of that, but they did show us other pictures that would look like what we have and decided to go with.

The only thing that was not well-communicated was that they didn’t tell us it’s a HUD home. After buying the house, I found out that I have to do either Sonotube or the actual foundation before I can place the home. It has to be HUD-certified, and those are the only two ways to technically comply.

It was an extra cost that we had to do to place the home, instead of just doing a pad. There are also little things you can see, like some of the walls were crooked and a door was a half-inch out of plumb. Other than that, customer reps treated us very well.

I called my sales guy and he told me to email the warranty people. I did, and asked them to send it right away since it was winter. We got two feet of snow that week, and I had a bare house outside, and still to this day. That was on December 3rd I asked for that. Their warranty department emails me from some other place, Dynamic Home. I didn't get the email because it was in my spam folder. Apparently I have to fill out a walkthrough inspection form, but I didn't know that till I found out that my walls were wet. I called my sales guy frantically the day after Christmas. He gives me his so-called manager's name, who never responded to me.

Summer from the warranty department gets ahold of me and informs me that she sent me a walkthrough inspection form to fill out. At that point, I asked her if they could mail me the soffit and I’ll have somebody put it up. And I still don't have it. They have done nothing about my wet walls so they're probably rotting now. I don't know what caused the wet walls 'cause I wasn't moved in and the water wasn't on. It was just sitting here waiting for power to get hooked up. And I'm gonna assume it's from the soffit 'cause it's bare house outside. A week ago, my fan over my stove started pouring out water. I had cooked something and heat went up the vent and it started melting. I had a flood in my house. I don't know how much damage it’s done.

In all honesty, I think I got a lemon. I don't know if it was their fault. It's been 13 weeks since I asked for a different soffit and haven't seen or heard from a contractor nor have they shipped it to me yet. Supposedly, they had a contractor that had picked up the work order and materials and was on his way a month ago. Not happy at all. I absolutely hated every second of it. I'm miserable, my house is **, and I don't get any answers.

I had to take money out of my 401(k) to make the payment, and they cut me down to $8,000 for the service work. That was gone with two people. It cost me extra money out of my pocket that I really wouldn't want to spend. Another thing is that the delivery was delayed. I started this operation about the last part of June last year and the trailer was supposed to be here about the end of October. I just got it January 5 and the installation is not quite done yet, but that's a different contractor that they recommended. They got their people that do this and I chose one of them. It's not been too bad, but it ain't been great either.

I'm not very happy with Home Nation. Their service, the responses and the finished work are terrible. There was no TLC involved and I can tell it was a fast Friday afternoon when they were working on the trailer. They said that the water lines were all pressure checked for 15 minutes with 18 pounds of pressure, but there's no way they could have done that because it wasn't sealed. Plus, underneath the trailer there where the water lines are to the bathroom sink, the plastic was cut. It looks like they were trying to do something about that, and it wasn't finished. The line in the bathroom sink wasn't hooked up to the sink, nor was it long enough to even go to the sink to be hooked up. It was just tucked away in there, and people wouldn't even see it until the water was turned on.

The hose to the dishwasher leaked a little as well, and one valve was turned clear open. With the washer, I didn't realize this, but the line was frozen down in the ground. I plugged the heat tape back in and went outside of town for 20 minutes to get two bales of straw to put over the mud. I came back and that water line then thawed and there was water running in the trailer out of that washer valve. Several hundred gallons of water went through there. It went through the ductwork. Home Nation said, “Well, stuff will work loose during shipment," but I’ve done enough plumbing where this stuff doesn’t work. I could understand a little seep here and there on the connections. They won't do anything about that either.

In the master bedroom, the tack strips are out from the wall. The carpet was cut too short and it wasn't tucked in. It was just flapping inside there. I had a friend that does carpet work come out yesterday and we got a stretcher and stretched it out enough, but I still have to put a quarter round down to cover up the edges of it. There were paint splatters about everywhere as well. The bathroom was terrible. There’s a little white paint on the floor and I'm not too sure that the bathroom handle isn't on a quarter degree off. It’s pointing to the side instead of straight down, and I shouldn't have to mess with it.

We like the layout of the kitchen, which makes the whole place. It's got a bar across there and it separates that and the front room. The layout of it is nice, but they scratched the cabinets, and there are scratches on the appliances as well. The backs of them are all dented up, and the refrigerator is the same way. Home Nation charged me big money for them and they got them for pennies. They build the trailers, and if we could have went up there and looked at it before it got moved, I would have never bought it. They would have never brought the trailer to my place. Anybody else would have rejected it, too. They wouldn't sell that thing sitting in a lot.

Home Nation should at least let people go to the place and get a final inspection of what they want to do. If the construction of the trailer has anything to do with the finished work, I've got my doubts there even, but I can't do anything about it now ‘cause it's there. “Well, if you'd have read the fine print.” There are 35 pages of fine print, and I have been reading it. People glance through that stuff and know what most of it’s all about. Until they have a problem, then they go look it up. All in all, I'm very dissatisfied and I'd tell people to go to Factory Expo instead of Home Nation. It costs extra money, another few $1,000 when they can go up and look at them, ‘cause they got them on display up there.

Everyone's actually been pretty helpful and any questions I had, they always seem to answer. The only big problem I had in this whole experience was, we only got to see our home online. There was none in the state that we could have done a walkthrough. So, we just saw it for the first time when it shipped. There were certain options that changed from the pictures where we didn't have a choice like the counter tops that were different from the pictures.

I complained about that a little bit. And they basically said there’s nothing they can do. I understand that. But at the same time, I was hoping to catch a little break because all the countertops and the wallpaper inside between the kitchen and the dining room area, all the wallpaper is different than what was in the pictures. I had thought the ones in the picture were really cool. That was one of the reasons we went with that house was because the way it looked inside. My girlfriend and I really enjoyed the way that it looked in the pictures. Then it comes here and it looks different. So, I was kind of disappointed about that. They even said that the stuff that was in those pictures was discontinued. But no one told us that, no one told us that it's gonna be any different than these pictures or gave us any different options on top of it.

The whole process was pretty easy and everyone was helpful The team that they set us up with for the construction project, Montera Construction has also been really, really helpful throughout this whole process.

Home Nation is a seller for multiple home manufacturers. I got two identical homes and this is the second one. The floor plan is just under 800 square feet. The kitchen is in the middle. There’s a little island with a sink. It’s nice for a trailer. But the quality seems to be lacking a little bit compared to the first home. The doors don't line up and the trim is falling off. I have four doors that do not work in the house and the front door does not lock. Home Nation must have had some bad guys there that day. It's unacceptable. Home Nation followed up and did everything they could, so it's not their problem that the quality of the house isn't what I expected.

They also left all their trash there. No one did all the trim. I had to go find a trim. They gave me one guy's number to do the trim. One guy gave me a quote for $3,500 to finish the trim for each house, which would be $7,000 in additional cost. Then they gave me another number for another guy who did it for $700 per house. So, I don't know where the disconnect was on that. t's been a headache and nobody's there to help you because Home Nation got their money. No one cares at this point. I found another dealer where they give you the CO with the keys and then you pay and everything's done. Once I pay for the house, which is at another dealer, I could get the same house, same price, and all the costs are the same at the end of the day, but I don't have to deal with all the stuff.

The salesperson deals with everything, and he said the only way they get paid is when we get the CO and we get the keys to the house. We can't even get our house insured because I don't have a CO. So I've had two homes sitting on my lot during two hurricanes that I wasn't even able to insure because I don't have a CO. That was the most stressful of it all because we had paid $180,000 cash sitting on lots and two hurricanes came through. I can't even insure them. So, that was scary. It's been a lot.

Bruce was the installer and he was like, "We submitted for the CO. You need to put all your permit packages out." Nobody told us that. We have to post permit package on the windows. We live two hours from the property. My husband left at 5:00 this morning to drive up there to be able to make it because we're trying to get that CO because the most important thing is getting insurance on those houses. I don't want it to burn down while it's sitting there empty. All of our money is there and we can't do anything.

My husband drove out there today to post permit pages, which I don't know why we're doing that. That should've been done by the construction people because they were the ones who pulled all the permits. We did it. My husband checked the keys, and the front doors don't open. None of the keys work. So now, we have to call the Gold Key people because they keep saying, "Just call the Gold people." We're still missing pieces. We're still missing screens. We've been waiting for parts.

Nobody's able to tell you what's going on. I'm so frustrated. My husband and I we're just done. Every minute you're like, "We're almost there. Nope, another thing. Okay, we're almost there. Nope, another thing." This would be the last time with Home. They were like, "Let me ask my manager who you need to call next." That's not a home-buying process. That's me being a builder, developer, and everything. I'm paying someone also to do my permits. I'm paying for all of it, but it's still me doing everything.

We paid for the whole house to have all flooring. I don't know who dropped the ball on that, but one house has carpet. Who wants carpet in their house? I don't. So, I paid for it to have no carpet, but I have carpet and there's nothing I could do about it. I got my money back, which is nice, but I didn't get what I wanted and what I paid for. It's a value decrease. We wanna resell these. And right now, the way it looks for resale, it's not as nice because of that carpet in the house. The other one that was done right is gorgeous. People that are looking to resell and to buy these lots don't wanna have to do any work. They want move-in ready, but this has not been the case.

But I am not happy with the service department. I knew that when the mobile home would arrive, there'd be potential damage. That's outlined in the packet of information and the sales office even pointed that out. When the mobile home arrived, there was some damage to the exterior siding on the end that was hooked to the truck that drove it here as well as a couple of cracks underneath the windows.

The installer installed everything and it took several days to get everything done. But once the water was hooked up, there was no hot water. The installer was not a plumber, so he had no idea. We bought two new thermostats, thinking that potentially, the thermostat was bad when we got it. But that didn't prove to be the case. I ended up having to hire a plumber to come and look at the water heater. There was something in the water heater that had to be reset. Once he did whatever he did, I had hot water. I had a bill for that and submitted that to the service department. They said that there were no items broken in the water heater. They are denying any reimbursement to me, which is a little bit frustrating because it's not like I made that up.

I also had some siding that was loose by my front door up at the top edge at the roof line. The installer fixed it once, but it ended up coming down again along with the piece next to that. I had called a company to come out and put gutters on the mobile home. They said that I was missing a utility trim and a J channel at the roof line that locked those top pieces of the siding in. I went back and forth for weeks with the service department. I talked with Summer who was my contact there. She was a very nice girl, but she was getting no results. She seemed very sympathetic, but she hasn't been given the tools to be able to take care of any customer complaints. She does not have access to materials and contractors to be able to issue over a legitimate problem.

She said she was arguing with MHE, the manufacturer. I don't know what there was to argue. When the mobile home arrived, there were multiple pieces of siding within the mobile home. I wasn't asking for the siding to be replaced at the roof line. I was asking for somebody to send the J channel, the utility trim, and for them to come and fix that because I couldn't get the gutters on until that was done. The manufacturer could not understand what happened to those pieces of siding. I told them the installer used that siding to repair what was buggered up when it was delivered where it hooked to the front of the truck when it hooked to the front of the mobile home. He spliced another piece that he bought himself and fixed that so it doesn't look bad from the road. But it still is a sliced piece and not a whole piece, and I've never heard anything about that replacement.

I hired the installer to come back. He tacked those top siding pieces back on and I was able to get the gutters installed. I wasn't thrilled about that. I heard that there was an approval that they would reimburse me for that because I have submitted that invoice which I paid too. But as of today I still have no news on the cracks underneath the window, if and when those will ever get repaired.

The mobile home comes with a furnace, and I had central air installed. I knew going into this that that was my expense to install central air. But the central air is exceptionally loud. I tried to talk to see if somebody could come out and take a look at that. But service told me I had to contact the furnace manufacturer. I did and they said that I needed to have the HVAC guy come back and try to adjust the blower speed inside the furnace. Since there were no broken pieces, warranty doesn't cover any of that. But when he had installed the air conditioner, he said there was one vent that wasn't blowing, so he didn't know whether that was hooked up or not, which again, I reported. I filled all of those items out on the punch list that I was given within the first so many days that I was supposed to. But nobody has looked at it or taken action on it.

The installer that Home Nation contracted with to install the mobile home was an exceptionally nice guy. He tried and he did everything that he was supposed to do. But I didn't understand the reluctance to send somebody out to take a look at that water heater. That really irks me that I'm not gonna get reimbursed for that bill. I paid for the siding repair and for the fix for the hot water heater. The hot water bill was $219 and some change, and it was $150 to fix the siding. It's not like I'm trying to take advantage of anybody. I bought a brand new home and I expect it to be brand new and to work when it got here. If I spend the amount of money that I did for the mobile home and the installation, I expect it to be perfect.

Since the manufacturer puts the mobile home together, they ought to have contacts in quality and supplier support for wherever they procure their products to build the manufactured home. I don't understand why they wouldn't even have a technical service that whatever installer is hired to install the mobile home would have a number for them to call. If you have a plumbing issue, call this number. If you have heater issue, call this number. There should be some level of expertise offered by the manufacturer, to be able to know right away that there's an issue or there's not an issue.

The delivery of the home was a nightmare and a half but it wasn't Home Nation's fault. They hired a guy who has done installs for them before, but for whatever reason, when he came to my house, he did everything wrong. He dug the pier holes too shallow, didn't line them up very well, and didn't fill them full of concrete. He failed inspection and waited a week and then came out and dug the hole deeper. They're still wrong in every way they can be wrong as far as their placement goes. They didn't make them in straight lines. That's $3,000 that went into my loan they paid him. Then he delayed us three more weeks by coming up with excuses. He wasn't coming out to the house at all. Finally, their finance lady got in touch with somebody else and had somebody else come out to install the home. When they showed up, that's when they discovered that the foundation wouldn't work because the first guy put all the pier holes in the wrong spot.

Other than that, I've already recommended Home Nation to friends. They have lots of homes to choose from. I could call and tell them what I was looking for and they’d just send me an email with a list of homes that I can look at. When I click the link, it took me to their page and I could do a virtual walkthrough. Everything you need to know about it is right there and you can pick your options.

I had to call around local mobile home parks to find out who they used, and I found one contractor that would accept the job. I had to do all that, although it should have been Andrea's job to do that. I shouldn't have had to pay $6500 to get the trailer across the bridge. Also, I still have unresolved issues with the home. I got a broken light fixture in the bathroom and in the dining room. I have another outdoor corner piece that has to be replaced because it was ripped off in delivery.

We dealt with three people. Nicole was the one that we talked to the most. She kept calling to check and see if we heard anything on the paperwork. She was excited to get us into a home. She was the one that was helping us get them moving. We would tell her something, and then she'd be like, “Okay. Let me see if I can email them real quick to see what's holding them up.” And then no sooner than she emails them, they already had it but didn't wanna share it with us. So, she's the one that pretty much dealt with Triad.

The whole homebuying experience only took us about six weeks. Then we had to wait for our home to be built, which took a little longer but it was because ours was being built in. It was supposed to be done around the 4th. Then people took time off for the 4th. So, we only got pushed back a little bit. I would recommend my friends to buy a home through Home Nation. Two did. They live in the same area we live in, and they were like, “How was it?” I was like, “It really wasn't as bad as I thought it would be.” I know how stressful it is to buy a house, and it was nowhere near that.

I called Home Nation today again about this and they didn't even order the pieces that I'm missing yet. They told me to close the loan with Cascade so they could get the money and they could take care of everything that was missing and on the estimate of the broken parts inside the house. I didn't want to sign the final close with Cascade until I got all the parts delivered. But I signed it and I got a receipt from Home Nation that they already got paid, but they haven't even sent the pieces that I need, and it's been three weeks. So, I called them today. It looks like today they're gonna make the order so I can get all the missing parts. But it hasn't been good at all.

I knew something was wrong 'cause every time I called, I was getting a runaround. It was disgraceful how irresponsible it was and what a lack of attention to the customer's satisfaction and well-being. Every time I asked the salesperson a question, the answer was, "I don't know. Let me find out and I'll get back to you." I wasn't asking difficult questions. Any time I had a question, nobody had an answer for me. They never gave me an explanation.

It was a Champion motorhome, and they've got an economy line, a moderate line and a deluxe line. With each line, you get more and more options that are available to you. All my daughter could afford was the economy line and the home was shoddy construction. The doors were cock-eyed in the frames and didn't close right. The trim around the doors and windows didn't even line up or was an inch or two short in some locations. The workmanship was very bad. The site was going on a hill and when they finally delivered it to me, and everybody kept saying, "Back it in this way," but the guy insisted on backing in a different way and wound up damaging the mobile home.

In addition, they didn't secure the front edge of the roof properly. In transit, shingles got damaged from the wind. I kept calling the salesperson and saying, "You said that there was a full one year warranty on this. I've got damage. What do we do?" I was told to get somebody to do it, submit the receipts and I'd be reimbursed. I did exactly that. I bought shingles and siding and had my installer do a professional installation. Two years later, I've never been reimbursed. I've called them several times and they would say they'd look right into it but I've never heard back from them.

My recommendation to anybody is don't buy a mobile home online. Instead of wasting your time researching online, research your local dealers and buy with somebody that you can sit down with face-to-face, not only for the buying process, but also for the installation process and for any follow-up that needs to be done. You're much better off paying more and being able to have somebody local that takes responsibility and that you can hold accountable than buying something from online. With Home Nation I was talking to somebody in Wisconsin or Michigan, the factory is in Pennsylvania, and the headquarters of the business is in Florida.

In a global society, you can buy anything you wanna buy from countless places. What you have to find is exemplary customer service which trumps everything. It's more important than quality of product because you can't buy it. You can only get it from a company that understands it and Home Nation doesn't. The customer service of this company is atrocious. More important than anything else is standing behind the product and making the customer feel like a valued person and not just somebody whose money they wanna get. That's where Home Nation failed the most.