D.R. Horton Homes Reviews

Three weeks before closing I get a new estimate with the payment 1400.00 more per month. As a single mom there was no way to afford that much more. He was charging me a 10% interest on the first and 13% on the second. This is outragious my credit scores are in the 700's! I said you can not force me to accept these programs, what happend to my 6.75% insterest on the good faith? Needless to say I could not purchase the home with that high amount of added on mortgage. They then stated I have defaulted on my obligations adn kept my 23,000 deposit.

This is where it gets better. I have a notice signed by them that they were unble to find a loan program for me and that is the reason for not moving forward with the purchase of the home. This would allow me to get my deposit back but they stated they would not since they were out the money to build my home. Funny they sold and setteled 45 days later for a profit of 45K more than I was contracted to pay. Interesting! Yes I too went up all the chain of command never to hear back from anyone! I can not afford to hire an attorney to take them on and I now have to live with my mother since that was my life savings. They call themselves America's Builder? There is a special place for Mr. Donald Horton and his CEO Donald Tomnitz right on down to the division presidents like Frank X. Lackman.

I lost my life saving of 23,000. As a single mom I now have to live with my mother and start all over yet again. Please help!

On our walk through of our home there was no electricity and Dave (our builder) was more concernd with his trip to Hawaii that he and his wife were leaving on than our walk through. We must have used 6 rolls of blue tape marking mistakes and the sad thing is that when we came back to see if the had fixed the most of the tape was just pulled from the area marked rather than fixing the problem. There was also still blue tape found in missed areas.

We were then introduced to another builder after complainig about the problem with Dave. Gary tried to make things right as much as possible. After our move in all our schubs and one little tree died in our landscaping. We called and asked to have the fixed no one ever showed up and we call several times more and we still got the same line of bull as before. We had to pull the schrubs and the tree and throw them out and replace them our selves.

A large part of our backyard grass died and it took a act of congress to get it replaced. The back door of our home leaked and I called to have them come look at it and I was told that is the responceabilty of the homeowner (just being in our home for 2 months) the island was not bolted down and the board under the kitchen sink (which had been tagged during walk through) was just covered up by another peice of cut board and I found it, so I asked the to take all of it out and replace it. It had mold and mildew and was worped bad.

At this time our back door has continued leaking and has ruined our carpet and we have bad cracks in our ceilings and one door that won't even shut. On the back of the house in between the two bedroom windows there is a huge crack the extends to and from both windows and on the last window the crack extends all the way down the window and has seprarted the window from the brick mold and the crack also goes in to the slab. We are in the process of trying to get this fixed. Is this a LEMON house or what?

* Trim to be redone. All of the trim was done poorly. Several pieces of the wood have defects splits or major lines of demarcation and paint was used to try and cover and or compensate.

* All of the weather striping around the doors is coming off

* Paint Missing paint on several area of home in both the front and back of home I requested a 2nd coat of pain in the garage Missing textures on walls in places Front and back door needs painting Black tape or plastic trim in front porch area

* Lines of demarcation on several walls Loft area and kitchen

* Landing Missing texture and outer corners have lumps and clumps of material on the landing

* Missing cable jack in Master Bedroom

* Blinds broken in Master Bedroom and 3rd Bedroom -this task has been completed after 3 calls

* Countertop had a cut in it -They tried to fill it with putty and I said this wouldn't work.- the counter top was fixed after 2 weeks

* Carpet The carpet up stairs was not tacked down and lifting Carpet cracks as you walk on it ( makes me wonder if I was given the upgraded carpet and padding requested The top of the stairs the carpet was too short so they came after 1.6 weeks to repair and left nails on the floor and the carpet is not attached. We have stepped on tacks and nails left in home where carpet was not tacked down.

* Missing sensor in laundry room for alarm* Paint on shower in Master Bedroom

* Drain in Mater Bedroom tub is scratched* Shower in Master Bedroom is scratched

* The floor squeaks upstairs

* Takes way to long for hot water to get to ALL areas of home we waste too much water

* Shower in Master Bedroom leaks - this was fixed 2 days ago

* Missing glass in chandelier

* Nails left on the roof

* Our Welcome kit was left on our porch with 2 unlabeled cans of paint.

The sides of the yard and back yard are flooded. We got an inspector in November of 2007 and here are a few things that have been noted: The inspection revealed a bulge in the foundation wall on the East side of the home. This is probably due to the form bowing or bending when the slab was poured - this is indicative of poor workmanship and should have been corrected immediately. Large bulge on the East side of the foundation - does not seem to have a purpose (i.e. posttension cable lugs).

This can't still be happening!!!!!!!

The the job was never finished my alarm still is not hooked up.
the records for my home in Heritage Landing start with day one it's been 4 years with the same problem water leaks Mold and rotted wood.

We are at the end of this leaking ship

At least their personnel are consistent as they all promise and deliver nothing. Extend punchlist items to over two years which prevents you from utilizing State's Attorney for complaints. The turnover rate of their personnel is on par with a 7-Eleven. Won't put anything on paper...verbal promises and again with no action. Misrepresented several major items especially finished basement. Honestly their actions were criminal. Spent $860,000+ for the worst built house we ever lived in. Complained through every possible corporate avenue but it starts from the top and is driven down to their used car type sales rep. Keep detailed notes and try to get anything you can on paper (ain't happening).

Both doors are damaged and we all have caught our fingers between them.

The outside trim boards around the windows were ROTTING AWAY in less than 5 years. We've had a roof leak. Now our downstairs A/C isn't working, which will result in the whole system needing to be replaced. My dishwasher is broken, and we had to have 2 holes jackhammered through my kitchen floor a week before Christmas because of a leak in the lines from the water heater. (They didn't protect the lines going through the floor beam, and evidently the shifting concrete broke the line.) Also, the water heater was installed wrong, resulting in loss of hot water pressure because they melted something (back flow valve?) in the top of it during installation. This is just off the top of my head. I could name a lot more if I were to think about it a while.

We are making a new home payment which doesn't allow much money for replacing everything in it. I have never been more disappointed in any purchase I've made than this. We live in Texas and I'm really dreading the A/C replacement. We spent what we had saved for that on the water lines under the foundation, but it HAS to be done. What happened to hiring professional carpenters to build houses? I'd rather pay more for a home knowing that the guys who built it had some pride in their work, but Horton will only hire the day-laborer, who worked on lawns yesterday. I've decided that FRIENDS DON'T LET FRIENDS BUY A D.R. HORTON HOME!

In my main hallway to the bedrooms the hallway turns in at the end about 3 inches . The paint on the outside of my home is faded so bad it is chalking. And no one at DR Horton even knows what color it is. All the screens in the windows are the wrong screens and are not removeable without breaking the frames.

I also have the wrong color countertops in my kitchen, at the time I bought the home there were two colors counter top (A) and (B) I was told by the salesman that I was getting the upgraded countertop which was counter top (B) and he was very excited about it and so were we, until I ended up with the wrong counter top.

There are so many other things I could go on forever, I went through six different superintendents during the three months it took them to build my home. And now at a little over one year no one at DR Horton will return my phone calls. All I'm asking for is what I paid for in a $450,000 house. It seems like they hired Subcontractors that are used to building $20,000 trailers for a trailer park. I'm very unhappy and would like results. Yes I would like to take legal actions.

The consequences are that I have spent so many days at home waiting for Subcontractors to show up and fix my home that never came. During this last year I have missed out on work and lost revenues to about $5,000. My wife became very ill from worrying all the time about her dream home and how bad it was being built.

I again contacted Joseph C and advised him of the ongoing problem, this was around the 28 of November. As of Dec.13,I still have the problem.

due to the lost of air sipping out from the crack in the door, my utlility bill is higher than it should be. Bugs are also finding there way into my home through this crack in the door.

part of the siding trying to blast it off.

After that,
it took months of phone calls to finally get them to
figure out what it was and find a way to remove it.
When they did remove it, they only cleaned the siding.
Pest control said they weren't contracted to do
anything but the siding. However, the fungus remains
all over the garage floor, on our kids swingset,
inside the window and door frames, on our personal
items (such as baby strollers, golf clubs, outdoor
toys, tools, etc) our car, and the wood steps which

are virtually unfixable.

All of these items we
obviously brought when we moved in, having no idea
this airborne fungus was going to shoot itself all

over our belongings.

Since they cleaned the siding a few weeks ago, the
fungus has already returned appearing all over once
again. It is extremely frustrating and
unsettling...especially with small children and an
infant exposed to whatever it is. We hesitate to put
anything of value in the garage or in the yard for
fear it will be ruined. We would appreciate a
discussion about what our options are in this

situation.

In addition, I've heard so many complaints about this
particular neighborhood and the quality of work being
done, or not done. Apparently quite a few people have
retained lawyers. It worries me that we might be
missing something that will effect us down the road.
The drywall is a mess, two managers
have left since we moved in; contractors we've had in

have been quite negative about what's going on here.

I read some of the other complaints on this site and just find myself saying YES! YES! DR Horton is awful. The managers are unresponsive unless up against a wall, they pressure you to sign off on things, they do the bare minimum. Everything in the house is cheap. All of the wood surrounding our doors and windows is cheap particle board that is already full of imperfections that they just painted over. They left a sewer pipe to the kitchen uncapped and it was releasing toxic fumes into the home (we have three young kids including an infant). I agree with another woman that the kitchen cabinet stain will not last, nor will the door handles throughout. They wouldn'd permit personal home inspections, including radon, until after settlement, and even then I was told they wouldn't acknowledge one. Only the county report for occupancy. They left the yard full of weeds, we had to have sod put in just to get a lawn in late October.

The vice president of QUALITY was here yesterday and said all these things are normal in a D R Horton house.

My original Sales Rep who quit with DR Horton in July had told me that my price on the home would be adjusted by 15,000 dollars at closing because of the change in price. She had told me that this was discussed with the Supivisor Keith of the project. Now with a new rep they tell me that I will not get a 15,000 discount on my home.

Construction started on the home after a delay because the permits were incorrect. They apparently forgot about my 2 foot garage extension and had to get new permits.

Here is the worst: House had all the drywall installed on the inside before the stuccoed the outside walls. The lot was poorly graded and actually had water draining to the side of the house and holding water about 1.5 feet deep on the master bedroom side of the house. It rained for a week straight and the water soaked right thru the concrete block and into the drywall. Water spots soaked 2 feet high in a few spots.

I called my construction superintendent who was suppose to be giving me updates on the home construction but has not done so at all. He answered and I explained to him what was happening at my home under contract and he said he would get right on it Mr. Chaney. Next day to my disbelief, they painted right over the wet spots on the interior walls. I couldnt believe my eyes. Took pictures of the wettest areas where the paint would not stick. This happened 6 weeks ago.

Now he finally did call me after I complained to my sales rep and sent her pictures. He just made up so many excuses I didnt want to talk to him anymore. He did tell me he would rip all of the drywall out of the wall with me there to witness. A company I called said you can guarentee that there is mold on the paper side of the drywall.

Comparing my home being built to the quality of the model home is no way close. Mine is being poorly contructed. Parts of the concrete base have been cut out with a concrete saw mistakenly. One is at the front door, the step up to get thru the door has a big chunck of concrete slab missing.

Master bathroom shower floor is 2 in tiles where the model is 6in tiled floors. Had told during the decorative session that we wanted the same that was in the model for the bathrooms. It shows that I signed off on it but I know I didnt want this crappy white 2 in tile.

Speaking of showers, the master bedroom shower is huge. My drain is not even close to being centered in the middle of the shower. The model is perfectly centered.

Marble window sills are slammed in and not square. I think from all of the windows in the house only 3 are of good quality. A look at the model and they are all perfect.

We would rather spend an initial $5,000 or more on quality durable hardware, paint and cement than constant repair expense. I would not recommend a Dr. Horton home.

It took almost 1 month to get it fixed. Or so they thought they did. Because 3 weeks later, the floor started warping again. I called the building superintendent several times, placed a complaint on the website several times, called the customer service too. Until after 1 1/2 weeks, the Super came and looked at the floor. He said he will send people to strip the floor and fix the leaking pipe again.

Well, it took another week for that. And until now, 1 month and 1 week later, 1/4 of my living room is still bare, the mouldings on the wall are broken, the tiles on the bathroom and entry way are broken. The dry wall was left with a hole for a month and was just patched last Monday (still needs paint). Getting somebody to come in to fix these things is such an ordeal. I'm so upset that I'm even having chest pain just looking at the utter disrepair of my house. This company should be banned from making very poor quality homes and employing lazy and ignorant workers!

Several times I had to skip work so that they can work in the house. And that is a loss of income on my part. Leaving my house in disrepair is also a safety hazard for my 6 yr old and 9 month old children. During the entire time of these repairs, the accumulation of dust and cement dust on the bare floor had caused allergy episodes on my children that they had to be taken to the doctor for treatment.

This time, a sub-contractor could not fix the floor by just nailing down the squeaking floor. He then opened the floor and noticed that the floors were wrongly done and may need complete stripping and re-done. The floors are still stripped open and no body is doing anything to help us in this hurrible situation. I contacted D.R.HORTON with no response from them at this time.

I have had to pay for a plumber, an air conditioning repair man and for a siding maintenance man.

We notified our Superintendent that there were walls that were unsure and that needed to be fixed. He said the dry wall needed to be anchored to stabilize the walls. That was over a month ago. We have not heard a word from him. And the drywall cracks have since re appeared. We have been dealing with this process for six months now.

There are other things like the upgraded carpet that was supposed to be in our home. It looks ten years old from minor wear and buckling carpet from being improperly laid. I could go on.

The sales reps were awful and would threaten that they werent getting commission for our house so it wasnt their problem (our rep left the first day we signed the original paperwork so we had no real contact), supervisor lied continually about items being completed. We,too, took numerous days off of work in order to be with contractors and inspectors, only to be told it hadnt been done and that we needed to reschedule again.

In that time we dealt with rude customer service reps, non responsive employees and by far the worst experience I have ever had with a home builder. We are now going on trying to get our 6th house leak repaired.

2 months ago after having to contact the VP of customer service I finally got someone to come out to our house to check the leak since we were no longer under warranty. I was told that it was due to the angles of the roof and that the wind caused water to get in the crevices and it was not something they could totally prevent but that they would put a 2x4 in that area to prevent water getting in that area. They claimed that this was not a house defect though.

Now we have the same leak and I am dreading the waiting game I will have to go through to see if I can get anyone out here. I honestly would think that if a leak is not related to poor maintanence or shingle issues and is related to how the angles of the house were built - tat the builder should have some responsiblity in fixing the matter. i will not even consider buying another DR Horton home.

I have asked Dr Horton to insist that Airtron extend my warrant for 6 months to cover the period of breakdowns. My requests have been ignored. Also, just recently the door handle to my back door broke off. You pay over $150K for a house, and they use cheap parts to build it. I can't seem to understand the logic.

I was told the house would be ready for the closing on July 27, however it wasnt. I was convinced by the DR HORTON agent to proceed with my closing(or else my low interest rate wouldn't be honored therefore I'd have to start from beginning) and I would resume my half completed walk through the following day (Sat); however it did not happen. I was not contacted the entire weekend and saw where very little work was performed the following week. I was assured by the agent and the supervisor that all work would be completed.

DR Horton refuses to come out to review the paint and compare ours to the others in the area. I'd like to know if DR Horton is legally responsible to cover our financial costs to re-paint our house if we can show proof not all brown DR Horton homes are fading.

Two items I have been dealing with from the beginning are with a cracks at my front porch and a mantel that was never put in on a fireplace I had added to my bedroom. The cracks they said were to small to fix and the fireplace mantel no body seems to know if it came with one, yet I wasn't given any options at the Design Studio. I have another fireplace that is dual and has a mantel on both sides which was not extra. I'm just so tired of getting the run around. I've taken pictures of other homes like mine and their cement has not cracked because they placed several joints to avoid that problem. I've seem them take out entire drive ways because something was wrong with it initally, yet they refuse to correct mine.

I had to call DR Horton, because this is my first time staying at the house I should not have this problem. They call a plumber. They told him that if it is my fault I have to pay for the repair, but if it then, they will take care of everything. When he came to the house, he went to the toilet which was dry, because all the water went on the floor, outside and the garage. The plumber told DR Horton that they have to fix the house because the problem is from the outside. The next day a company called sparkle and restoration came to the house. The told me that the entire floor was contaminated and they have to pull all the tiles, and the wood floor.

Sparkle had to put eight big fans in the house to dry it. It took a week to dry the house. The have to redo the whole downstair and the laundry room. The living room was the only area that did not get wet. I had to leave my house keys with them. I was suppose to move some of my furniture third week of may. I could not because they are still working on my house.

We moved in March 5th 2007 and have been calling ever since to get the numerous problems fixed. We've found that phone calls don't work, no matter who takes them, emails are the best way to deal with the situation because you have proof to cover you and they can't say you caused the damage.

My problems stemmed from foot long gashes in my windows, stained grout, nails not hammered in, chunks of texure in my ceilings, water pouring in my door from the rain because the concrete wasn't installed in needed spaces, baseboards missing 4 inches to 1 foot and a half of wood and just painted over, locks that are hard to turn, holes above my cabinets, chucks pitting out of the walls that was just painted over and not patched, spaces in the under sink boards,straches in my tub,spacing in between my driveway and garage,a dented vent on the outside of the house which had to be cut out and replaced which was installed in a different color than my house, my fence was missing bolts, two tone paints in one room, and my sod which wasn't delivered until a month and a half later when we were told 2 weeks.

I do agree with 1 blog I read about the workers because everyone that came into my home to fix something made a mess and didn't clean up behind themselves they act like I'm their parent. I have workers that just walk into my home without knocking minutes after the first worker shows up which is very rude. My customer service experience hasn't been very good at all, I wish I would have chosen another builder to avoid all the lies of the workers and the headache.

the water damage in my dining room has caused water stains to my table and chairs. dr horton refuse to pay. We have gone thru this twice. I hope it won't be a third time. Time lost from my job to be at home to keep an eye on the contractors. If you don't watch them nobody does, and they will skim on the job.

I contact Mr. Messina again 3/8/07 and mentioned that I had a concern that the roof hasn't been repaired and there was rain forcasted for the weekend. Mr. Messina again assured me he would have the roofer come out and repair roof, he knew where the problem was and there was no need for the roof to access the attic to find the leak. In addition DR Horton representtive would contact you on Monday 3/12/07 to coordinate repairing the ceiling. Friday and Monday came and went with no contact from anyone roofer or DR Horton. The rain came causing additional water damage to the ceiling. Again on 3/16/07 I contacted Mr. Messina leaving another voice mail about the leak because it was raining and the roof was leaking. I have made 6 phone calls with no results the small spot has turned into a large spot.

I called to ask a simple question, "How is the cooktop supposed to be installed?" I left a message on the customer reps voice mail. The next day he was working on a D R Horton spec home (obviously more important then any home owner), he yelled out, "I got your messages, let me finish up here and I'll call you." He left the spec home, but after two hours no call. I called the main office, asked to speak to some one about my problem, but was told that I can only talk to my customer rep. that no one else can help me. I said that was ridiculous and ask to be passed through to the supervisor. They did and of course I got his voice mail. I left a message for him to call me regarding my problem; two hours later no call.

They removed my rock, pulled back the freshly laid sod, and backfilled most of the area involved. They didn't comptact the area, nor did the backfull UNDER the driveway; just pushed dirt up to the edge of it. Less than a month later, it happened again. This time they did push dirt under the driveway with 2 x 4's, however in the process, buried two of the sprinklers. Again they didn't compact the surface areas. Now, two months later, it has dropped again.

I followed their 'rule' and complained about it online, and it took someone SIX weeks to get back to me. The driveway now has two large cracks in it, right where they say the 'trench failure' goes diagonally underneith it. I don't park on the driveway; its doing this all on it's own. Several homes in my area have had to have their concrete garage floor re-poured, and one house down the hill from me actually had to be lifted in it's entirety because the WHOLE HOUSE had dropped a couple of inches. So far it feels like they're just waiting until my warranty period is over, and doing nothing in the meantime.

If I had any idea their customer service would be so poor, I definately would have found a different builder, and am recommending to everyone I know NOT to buy from DR Horton. I paid over 350k for this house, and certainly expected the concrete to not crack within just a few months of it being poured.

We have damage to 3 levels of the house due to the defective tub and toilet and poor workmanship on the plumbing. We have been in contact with D.R. Horton and have been told they only warranty the plumbing for 1 year. I can see having 1 issue, but 4 in 5 years seems to be excessive. We are now being forced to do many repairs due to the water leaks, with no help from the builder.

The first plumber to come out pulled out large pieces of soggy drywall and other building materials. We had this documented. DR Horton wanted to send their own plumber out who after the first plumber video taped the line and found additional blockage where the line drops to the street. He claimed he broke through it and all would be fine. The very next day my backyard flooded again with sewage. I called DR Horton and they sent out a new plumber. This time he was there with a DR Horton Customer Service representative. Again they found a blockage where the line drops to the street. This time it was completely cleared out and the cause was reported to be a large amount of toliet paper according to the third plumber.

When I asked DR Horton to cover the cost of replacing my pavers in the backyard and also to refund my deductible they claimed they would not because toliet paper caused the backup. WHen I asked why or how toliet paper could cause this I was not given a reason. Just that they are not responsible. I was under the impression that toliet paper was supposed to go down a toliet into the sewage lines.

Break in, kids playing in the street, noise, confrontation between renters' kid (and their parents)and homeowners, nuisance, trespassing and the overall look of the neighborhood is deteriorating. Value of the houses are diminishing. Few owners trying for months to sell their house but so far unsucessful.

I first contacted the company about the second sinking patch in March of this year. I think the winter months had taken a toll onthe patch. When they declined to repair the concrete, I countered with the fact that obviously the ground was not properly compacted before pouring the concrete because I had the same problem in other locations. I have also witnessed several other houses in just a 2-block radius with concrete issues.

We were notified in an HOA letter to the community that the lake is not a recreational lake but a will become a water treatment facility. We are out of luck for all those who thought it was going to be a lake. Contrary to what we thought our home values are going down and we are now going to be smack dabb right next to a water treatment plant. This is the most major complaint I have with this home builder and I am very concered. There are dozens of my neighbors who are complaining as well as we all have been lied to.

The issue that has currently reached an impasse is a leaking shower in the master bathroom. The shower has leaked since August of 2004 and has been torn out and repaired over five times now. In the course of fixing the shower the glass and metal shower enclosure (provide by and installed by Luxury Baths by Arrow of Houston, Texas) has been replaced over eight times due to being damaged during delivery or installation. The latest shower enclosure was delivered and installed on 4/7/04 is also damaged and now both companies DR Horton and Luxury Baths by Arrow are refusing to correct the problem.