D.R. Horton Homes

Since my husband and I moved in we have had an endless list of problems in this house starting with cracked roof tiles, missing roof tiles, a cracked tub, drywall issues, missing paint on walls, broken door, broken sliding screen door, cracked flooring tiles, our island was not faceted, none of the sinks in either bathroom are faceted, they did one coat of paint on the outside of our house and there's white spots and missing areas of paint everywhere. The kitchen cabinets we received have water damage on the bottom of them. They installed the crown molding on the cabinets incorrectly and there are huge gaps, and gouges and warped cabinet doors, that they say they didn't do even though they were like this when we moved in and we've been in an ongoing battle to get them repaired and replaced for almost 2 years now just to be told they are refusing to do anything.

Timberlake Cabinetry is who they use which delivers subpar product and crappy installation. They refused to replace anything and put all of the responsibility on the homeowner even though the homeowner can't obtain the same product because they are a distributor to home builders. The flooring company Jr McDade needs to hire better people that are qualified to lay flooring because 6 months into moving in our seams in our carpet started to pull apart and they refused to do anything about it, not to mention they leave behind rocks and debris under the carpet so you feel rocks under your feet when you walk because the padding is garbage. The tiles are also not laid evenly and the grout has pits and uneven throughout the entire house.

We have spent almost 2 years now going back and forth with the reps for DR Horton to get all of these things taken care of because they hook you in with the fact that you get a year warranty to take care of issues but the reps don't respond to the emails you send or phone calls so the year warranty is useless because you can't get the work done. I had finally had to reach out to an attorney to see what my options are to get help since DR Horton refused to take care of the crappy work they did. So DR Horton then seems interested in coming out because they are worried about a lawsuit just to send their legal rep Allen from DR Horton out who was extremely rude. He talked over me the whole time and tried to talk down to me and educate me since I am a woman and there's just no way I would understand anything about home builds.

He talked down to me and was condescending stating "Ma'am you're expecting a Jaguar home when you purchased a Honda home". That just goes to show what he thinks about DR Horton's workmanship, the company he works for, that unless you spend millions you get ** work. He also promised to fix things in our kitchen and after he left I heard nothing from DR Horton so I reached out to the rep and she stated, "Per Allen unfortunately we can't replace those things we told the homeowner we would do," so now I am stuck with the responsibility of paying for all of these things that were supposed to be new in my new home.

They should take pride in the homes and how they build them so they have happy customers not throw a house together like ** and leave it to be the homeowner's problem. I am very disappointed and astonished at how DR Horton builds homes and treats their buyers. I will continue to advocate against people purchasing DR Horton Homes!

Their "engineers" recommended to pour it solid with a specific rating of psi after making two small openings. They didn't even do that right. An individual came with a bucket, hammered massive holes in my wall, and jammed Sakrete mix into the wall along with shoving the broken block pieces in the wall opening. That is what they mean when they "pour it solid". They also applied a metal lathe but were so aggressive on hammering the studs that it damaged the block further -- the cracks reappeared after a week of this "repair", shocker.

I open up yet another warranty ticket demanding this be fixed, a swarm of DR Horton employees come to my property, rip some stucco off the wall, and ask for previous photos of the original crack which I provided same day. It has been almost 2 weeks and I have not heard back. Regardless of whether or not this gets fixed -- I am urging everyone to never go with this company for a new home or at a minimum NEVER close until they fix every single item (yes, every item to YOUR standard). If they don't like it, then let some other fool deal with the damaged home.

Don't let them gaslight you into closing by telling you this is actually normal. They will sweet talk you and make it seem like they will give you a new home if it isn't right but after you close, you are irrelevant. I have emails of DR Horton acknowledging that some of their own people said it was a problem, photos of previous "repairs", and evidence to prove I am not some entitled customer looking for free stuff. I have told them from the very beginning that I just want the wall fixed properly.

First, their subcontractors drink on the job. I was sitting on my back porch the other day only to watch the painters slam some bud light in the middle of the afternoon and not stop. This drinking will explain why paint is scattered all over your floors after closing for you to clean up. Second, they will install broken material and products into your house. You will have to fight to get them to fix issues that never should have even been a concern or a stressor for you. I had to go to the BBB before closing so that they wouldn't install trim that had been lying in the mud for over a week, fix a dented vent cover that looked like they kicked it in, and fix a window that wouldn't even shut. I don't know a single person that didn't have an issue with their roofs. Third, there is no craftsmanship. Their salesman will lie to you and tell you not to expect a perfect home, but they will give you a home you will love. Sounds great, right?

They will use the non-perfect home excuse to make you accept something beyond what should be legally allowed. You will not find a straight wall in the entire house. If you need more evidence of how much they don't care, look at the trim in the homes they build that looks like a dented, wobbly, off-centered mess. Fourth, expect retaliation for standing up for yourself. They let subcontractors piss in our cabinets for calling their horrible work into question before closing. Even worse was that D.R. Horton was notified and let the subcontractors get away with it. We didn't get an apology.

It doesn't stop there. I had to go to the police three times and file four complaints with D.R. Horton's corporate office for what should be considered criminal harassment perpetrated by their contractors. Even when you have evidence of the subcontractors screaming at your house and destroying your property, D.R. Horton still doesn't fire them and will continue to allow them to work near your home in an attempt to instigate an issue. Imagine trying to mow your grass or fix the problems on your home that were D.R. Horton's fault and getting screamed at by the contractors hired by the company you bought a house from. Don't worry; when you file a complaint with the police or D.R. Horton and the individual you filed a complaint against is waiting outside your home for multiple days for you and your wife, the police in Lubbock and D.R. Horton don't care.

I highly recommend you legally carry in their construction zones. Fifth, there will be an endless cycle of warranty issues. Every time they send a worker here to fix an issue covered by the warranty, they leave another issue behind or do even more damage. It doesn't end until your warranty is up. D.R. Horton is not just America's largest builder but the builder of the worse homes in America. So despite whatever situation you are personally in, I highly recommend you don't ignore that gut feeling that something is wrong with this company and that you STAY AWAY.

Security gate broken more than functional the last two months, a ** head scales my neighbor’s retaining wall into their backyard two months ago, a dubious arson which has my nearby neighbors without internet for months. Streetlights on both ends of our block nonfunctional since March, only one has yet to be fixed. Workers violating building code and starting before 6am the first month we moved in, blasting loud music and waking you up every AM.

Workers at night past 7pm violating building codes most nights. They drive their personal cars instead of their work trucks and park them in the driveways of the houses they work in so they look like residents who live there. And now retaliatory violation from the management company for two dead plants which died from sun overexposure because the landscapers improperly chose their location. Touch up paint doesn’t match the original. Paint hanging down from dining room ceiling one month after we moved in. Need I go on? Everything documented either with photos, videos, neighbors who can verify, etc. Run, don’t walk away from this builder.

The neighbor's foundation is much higher than our house and with the faulty grade all of the water drains down from his yard and fills up our side and now the water is up against the foundation. After waiting weeks to find out if it was something they could repair after first being told it’s not covered under the warranty they sent a crew out to attempt a repair. I was assured that the gentleman I initially discussed the issue with would be there to supervise but never saw him. The crew destroyed the side yard and cut our Wi-Fi cable in the process.

They reused the old pieces of sod as an attempt to regrade the side up against our house, left multiple holes for water to continue to fill up and left a mud hole from the back to the front of the house and didn’t even bury the Wi-Fi cable. All I want is for the yard to be fixed correctly and be done with the disaster this has caused. The standing water has caused a terrible smell and now the side is no longer usable due to the swamp that has started. No one should have to be fixing mistakes that should have been corrected prior to a move in within the first month of occupying a new home.

We noticed a new spot on the ceiling with water damaged was told it is from the water heater. Which we can't figure out why would the garage ceiling leak from that. The only thing DRH did was slapped some paint on it. We don't know if there is mold on the ceiling or not. The back door hits the door trim. The front door opens all the way and all the bugs just come flying in the house. The front door is fading. The crown molding in the family room and kitchen area has been repaired several times and still looks awful. The shower in the master bathroom leaks and has been repaired several times and continues to leak. Squeaking floors upstairs. The water pressure is low in the master bathroom.

The home warranty department is a joke. We were told if the problem was noted the first year of the warranty then it will continue to be repaired. They have honored that so far for the garage, but not for the shower. This was a significant investment for us and this has been a nightmare. Love the floor plan, but that problems and the stress that come with it is not worth it. We are truly disappointed and will NEVER build with DRH again. If we could move and buy another home at this time we would. DRH advertise as America's number one builder more like the #1 nightmare. They need to get rid of that slogan. DRH should put themselves in the consumer shoes. This has been the worse investment ever.

I am also sadly disappointed in the quality of the carpeting and paint. The carpet showed poor workmanship in the first six months. The carpet pad has hard pieces in it and the carpet is horrible and has extensive wear even though we do not wear shoes in our home and we have the carpet cleaned regularly. I had the carpet inspected by D.R. Horton's warranty partner several times. Despite D.R. Horton staff admitting the carpet is defective and dozens of calls and emails, the problem has not been resolved to this day, two years later. The two years have been riddled with staff quitting and losing photographs of the poor-quality carpet and many excuses from the builder and warranty partner. I have also spent over six hundred dollars on carpet cleaning to be warranty compliant. However, they have not held up their end of the bargain.

My yard floods when it rains on the sides and back. D.R. Horton personnel inspected it and gave no help with repairs. The AC unit drains and leaves my back yard saturated near the foundation year-round. Many of my neighbors have a similar problem as expressed at our HOA meetings. Also worth mentioning, they used the cheapest possible contractor grade paint on the walls. Buying a home is one of the biggest investments most families make. Overall, if asked would I recommend D.R. Horton to other buyers my answer hands down would be "no". Their claims to Americas Best Builder are misleading at best. Buyer beware!!!

I know they will not do anything now, they have basically stopped answering calls and emails. I am hoping a future owner will see this and may impact their buying with DR Horton. As per usual the small guy gets hurt.. Unfortunately it's the way of life here in the USA. The big boys can bully their way out - but us... No! Our money isnt green. I Will be getting in touch with all the future home buyers that are planning to purchase the NEW homes under construction. Hoping to change some minds and ruffle some trees.

I persisted for two weeks to have windows located and installed. I was only successful because I convinced the project manager to remove windows that they had already installed in another house (yet mine were "backordered"?) and put them into mine. When I tried to get closing rescheduled, DR Horton finally set a date TWO WEEKS out because they were unprepared and did NOT pass certificate of occupancy. DR Horton's delays caused my rate lock to expire, and I was charged a daily fee by my lender to maintain my interest rate. Despite negotiating using my realtor, DR Horton refused to compensate me for my four month construction delay, NOR pay for the rate lock fees incurred due to DR Horton's inability to plan accordingly for their homes to be completed in a timely fashion.

The home was finally completed and closed mid-August, which was four months after the scheduled completion date. It is nearly impossible to contact anyone from this builder, and the representatives are unresponsive and unsympathetic. I was told to "look on the bright side" because I would "be in my new house soon" and "it's not our fault, it's how the world is right now". I warn anyone against EVER working with DR Horton to build a home. I strongly advise caution, and to select another builder. If you are a respectful person wanting to buy a home, AVOID this builder at all costs.

Circuits in the house are constantly tripping. We have learned what appliances we can run together. Our backyard in nonexistent. Instead of grading out the yard, we have roughly 20 feet from the back of the house that leads to a steep slope. This has caused a lot of run off on the side and rear of the yard. I had to hire someone to help stop the runoff. All my issues were reported to DR Horton. The HVAC was the only issue they attempted to repair. Had someone come out two summers in a row and still have the same issue. Now that we are “out of the warranty period” we are stuck with the bill. I will NEVER purchase a DR Horton home again.

I noticed other issues that should never occur in a new build. I was told by the DR Horton rep said that my garage was "as is" (unsealed floor stained with dirt, grease, paintcan rust, etc. Scraped and broken dry wall, large hairline cracks, etc.). Nails in the carpet on the stairs, shoddy baseboard paintjob downstairs, house crickets coming up through the pipes at night into our sinks and upstairs, mysterious noise in our closet that is so loud that we cannot sleep in the master bedroom, a loose cabinet door that fell off as soon as we opened it, broken coach lights, and a very weak AC that is creating humidity in the driest desert on Earth somehow? Etc. I also had to spend an additional $2000 to seal grout and countertops, because I guess over half-a-million dollars wasn't enough for them to throw that in?

My old rental (15-year-old home) is literally in better condition and is better quality than my current NEW home which is $200,000 more! My home did not even come with a refrigerator, washer/dryer, or even blinds! How do you justify the price for all of this? I honestly could not believe the sloppy and shoddy craftsmanship and very cheap materials used. For the price that we paid (and boy, I would say that we have overpaid by $400k for what we have received!), this house should be turnkey ready and immaculate. This is a BRAND NEW house and I'm already stressed out of my mind trying to deal with repairs. This was why I had paid the premium for a new house- to avoid these very repairs and problems. I hope that these house crickets don't crawl into my bed tonight. AVOID this company like the plague!

The builder promised that these issues with be addressed, he even sent a yard crew to cut the grass on the week of 8/15/22-8/19/22, to better show the issues but he has never followed up with the actual repair. The sales rep for the neighborhood advised us on 8/21/22 that the builder would stop by on 8/22/22 to address the issue or speak with us and no contact was made. The sales rep also failed to respond to an email on 8/22/22 inquiring when the builder would be by. I have never experienced such non responsiveness and poor customer service in my entire life, buyer beware as once this company has your money they no longer honor their obligations.

If we build it we have to pay the fine and we have to convert the sliding door into a window which also our expense. It’s a total waste having a walkout door with Nowhere to walkout. Why should they lie about we can build it later when they clearly know that it can’t be built at all. When we inquired about it they said it’s our problem now. Once you paid for the house, get ready for these kind of frustrating issues. Beware of the builder! They are still building houses in the community and trying to sell!!!

The floor was cleaned before move in and they got cleaning solution on my kitchen cabinet (which I can’t get off) and stained my floors. I had a cigarette butt in my microwave vent which was ignored until I contacted the registrar of contractors of AZ. The master bathroom looks like a 12 year old did the dry wall, it’s absolutely atrocious. They sent someone to fix it and it was half done. I think their plan is to half do things so you don’t bring up other issues and they save money. Jesika ** was pleasant through the experience, it’s not her fault the company cares so little about quality. Till the day I die will tell everyone to NEVER buy a D.R Horton home. They ruined my first home buying experience, I’d been saving since I was 15 for a house and none of it has been great. More tears and frustration than anything. I should’ve went through with my formal complaint with the ROC, that’s my only regret. Only reason I purchased this home was the price.

So far took off work 4 times: twice for painters (one time they just never showed up and we were told the went to the wrong address), took off again for concrete in basement and garage, again for cabinets, and again for mirror replacement. I had a cracked bathroom mirror replaced with another cracked mirror. Workers come out M-F 8 to 2ish, never weekends. I expressed the need for weekend repairs due to the amount of repairs needed and they did not budge, unwilling to accommodate us. This purchase has been nothing but a headache.

To top it all off I have gotten 3 nails in my tire since moving in. Averaging one a month. The workers are inconsiderate of the work debris and their lunches/snacks. There is constantly garbage in my yard, work materials and nails on the roads and sidewalks. Premium price tag, poor quality. Based on my experience I would not recommend DR Horton to anyone. I feel they do not care about the home owner or quality of home they produce.

We had SO many issues within the first few days of moving in and the supervisor over the site, was very nonchalant and didn't care. He had a very "it'll fix itself mentality to me" like a bad landlord and this is homeownership. Our garage door came off track and we couldn't use it for 2 weeks, the frame of the garage was loose as well and had to have screws put into it. Then finally when we submitted warranty claims, come to find out they weren't submitted and the manager had to come out and fix everything because the old guy "was no longer with the company"! He was clearly aggravated when he came to the property to fix these things and it was frustrating because these weren't any problems that we would've caused.

Long story short, I'd say that the reason we chose this company was the lot sizes and the location and the taxes. But other than that, we should've gone with our first option of going with Breland Homes (now Lennar Homes) but we were on a waiting list far longer than we wanted to be to move into a home. There had been red flags with the supervisor not providing the updates as promised and we should've bowed out then. But hindsight is 20/20 and if this helps someone make a better decision in buying a home then it worked.

Also met a few families from the neighborhood who has had similar issues or worse with this company. I later found out that they've been sued and have pending lawsuits with families in other states. And if it's anything like how they run the business here, I understand. We do plan on selling a lot sooner than we had originally planned and getting what we truly want in a builder in the future. Do your research on everything especially with a big purchase like a home. Hope this helps someone. I plan to tell everyone this across any platform that people can see.

I placed my second ticket and this time assured I was home while the inspector came. (Before it was my wife) And he also claimed it was perfectly fine, I made him go into the attic and he found tears on the ducts and them not been aligned causing air to not make it to certain rooms. That fixed half the issue. A couple days later, My master doesn't even cool anymore. I set yet another ticket. And the tech comes in, and immediately says, "The house is cold, the A/C is working" Immediately I call my wife and argue with him on the phone making him do his job. To make the long story short, he finds a problem with the thermostat. He removes it while it was saying 68F. Uses a tool and reads the house at 85F. He replaces the thermostat and calls it a day. It worked for one day.

Now here I am 3am and my house is 80° again while my thermostat says 68. I am so tired of this poor work. Also, my lights flicker, they put lights and outlets under one breaker and they have the audacity to make that breaker a 15. This company is cheap, they build poorly and don't fix any issues. In actuality each time they come to fix something they make it worst. I am so disappointed in buying this house. What was supposed to be a happy first year of marriage has become pure frustrations with this house. Me and my wife have literally cried as we find issues. One night even our kitchen flooded. THIS IS A NEW HOUSE!!! And still feels like kids built it. If this continues I will be taking legal action.

We were once again promised that everything would be fixed before August 1, but nearly a month after closing, we are still waiting for our primary shower to be fixed/finished. Our garage door doesn't close properly, the concrete patio is slanted toward the house, so water pools at the foundation when it rains, we are still waiting for paint touch-ups, also waiting on cabinet shelving replacement that was chipped. We are paying an exorbitant HOA fee, but still don't have access to our community amenities such as the pool.

At one point the ground wire carrying electrical to the house was nearly cut through, but we were told it wasn't an issue because it wasn't completely severed. They claim this has been replaced now. We were told the dead sod was not an issue and it had been watered at least twice a day. We have mostly brought this back to life ourselves but are fully confident it was never actually watered by the company before closing. In several parts of the house, the trim/walls are crooked.

Our realtor told us this was the best, most reliable builder. Being new to the state, we blindly trusted what she told us. Big mistake - definitely do your own research. Doing research after the fact, this issue is definitely not isolated to our house or neighborhood. Our realtor was not employed by DR Horton, but I am starting to think they have a contract or something.

-Kitchen cabinets are made of fake wood and are not even constructed correctly. Doors screwed in the wrong place and gaps all over.

-Vinyl flooring is installed without proper sealing. If we have a spill and do not wipe it up immediately the flooring will bubble. Even worse, we had a coffee spill because the pot was not in place and it all ran off the counter, under the dishwasher. The area under and around the dishwasher was not sealed off properly so the coffee ran through the floor down to an unfinished bedroom down the concrete wall and pooled on the concrete floor. The floor under the dishwasher is rotten and needs to be torn out.

-Caulk is the lowest quality and is already peeling off of every surface it was used on, if it is not gone already. Every area with caulk was done very sloppily without any care.

-Unfinished bedroom has caulk instead of silicone sealant around the window frame. The caulk is still wet 2 years later and is serving no purpose except making a mess. Spray foam insulation was also used and sloppily applied leaving chunks sticking out all over.

-Countless gaps in the trim all over the house. No care in making it line up or look nice whatsoever.

-Vent openings look like they were cut by a child using a saw for the first time.

-Builder grade carpet. Carpet is already completely worn in common areas. Will not last longer than 5 years.

-Builder grade paint. Any fingerprint, smudge, splash, etc. will require you to paint over the area. You cannot wash the walls.

-Drywall in the ceilings is installed incorrectly. It does not run with the studs so inevitably cracks with show in finished ceilings where the sheetrock is not being supported by studs.

-Unfinished bedroom floor is 1" lower than the rest of the room in 1 corner.

-Framing for unfinished bedroom was done incorrectly resulting in a complete rebuild of the room to make the walls true and ceiling level.

-5th bedroom should have only required 1 wall to be framed prior to finishing. Our contractor had to frame 3 walls to fix subpar work by D.R. and this additional work is $5k out of our pocket.

-Windows are the cheapest possible. Leak air and show condensation.

-Unfinished bedroom/bathroom/utility room ceiling drywall is cut and pieced together with gaps, chunks missing, pieces drooping. This will all need to be replaced on our dime.

-Lumber used to frame unfinished areas has chunks missing, splintering, and partial pieces that should have been thrown away. A couple of 2x4s also have several exposed nails pounded through them.

-Some short walls (i.e. a pantry wall) are built at an angle and this is visible to the naked eye.

I reference the unfinished areas because those are the areas we can physically see. I assume the rest of the house is built the same way but is covered by finished walls. Now that we are finishing this area and I have another contractor peeling all of these issues apart we are, of course, well past our 1-year warranty for most of this and D.R. has no integrity to even look at it or work with me. We are stuck in a place where we spent a lot of money on what is supposed to be a perfect new home and will be spending several 10s of thousands more dollars to correct their shoddy work. I cannot sell this home and move fast enough.

We had previously pointed out A LOT of these things during a previous walk through and obviously, they didn't get fixed. There was visible dirt in the master shower; a brown ring around the toilet in the master bathroom, and there are several permanent stains in the only tub in the house. When questioned about the cleanliness of the house, we were told that the contract only states that they have to broom sweep. You mean to tell me that it's that big of hassle to have a brand new home cleaned and ready to move in? Additionally, there was and still is ALL kinds of dirt spots on the wall, chips and chunks taken out of the paint EVERYWHERE and let's not even talk about the poor paint job throughout the home. AND THEY PUT THE CHEAPEST OF PRODUCTS ALL THROUGHOUT THE HOME!

When we questioned the paint job, we were told, "well we assume that you're going to change the paint color" and was made to feel as though the poor paint job wasn't a big deal. We've been in the house for 12 days and are still finding things WRONG! As I went to clean under the downstairs sink, I discovered a huge crack that even Ray Charles can see. As I went to clean the tub in one of the bathrooms, I discovered several yellow permanent spots that don't come out. We have paint all over the wood floors and even on some of the carpet. I had to come into this house and full blown clean as it felt nasty and as though it was still a construction sight.

When we requested that the MANY outlet covers be tightened, the construction manager's response was "you know humans did build the house." I was blown away by the lack of professionalism and willingness to take responsibility for the poor work and the lack of motivation to FIX it. Not only was I blown away but so was my husband and realtor. After we left, we all agreed that we didn't like the way that that exchange went. Purchasing this home has been a HUGE regret. In one of the walk-throughs, that's we when discovered that there was NO electronic garage and that there would only be grass seeds planted in the tiny backyard. There is not one ceiling fan in the home NOR a mantle/fireplace.

It's like, let's just throw something together and do the bare minimum (SMH). This has been the most disappointing purchase. We have purchased a new home before (a lot less cheaper than this DR Horton one) and the quality far exceeded this one; we received the home clean, the interior and exterior work was done with great quality, there was nothing to come in and fix/clean/add, we got more bang for our buck and the exchange was done in good taste UNLIKE this DR HORTON home.

I would NEVER recommend this company to anyone; they are unorganized and do low value/sloppy work. We were so excited to move into the home, after a long waiting period of hopping from hotel to hotel, but that excitement has quickly dwindled! Will never purchase from D.R. Horton again. If you are looking to buy with them, do your homework before doing so! We did have good communication with our sales rep and there were a couple of guys who came along on the final walk through that were nice but the way in which this home was given to us was simply unacceptable. D.R. Horton, do better!

The worst part is that they use the CHEAPEST materials ever (shoutout to Whirlpool's cheap contract with DR Horton). The ice maker has (within a year) stopped working and the dishwasher that I hardly use leaves a black residue. In the beginning, when you're in the process of purchasing the home, everyone is your friend, then you start to have these issues and you can't get in touch with ANYONE. I can hear my neighbors leaving in and out their home because the entire structure is so cheap that it moves when the neighbors shut their door, close their shower door and flush the toilet. I am so mad I bought this house and wasted my VA Loan. The only positive thing that I have to say about DR Horton is the grass maintenance staff.