D.R. Horton Homes Reviews

Two neighbors have had nails in their tires, probably due to lack of cleanup in the road. Every day, something else goes wrong. These are supposed to be new homes. You’d think nothing would go wrong for several years. Living here in this Williamsburg, Ohio subdivision is a nightmare!! If I could leave no stars, I would. Also sales agent was a complete **. King was his first name, don’t know his last. Every question asked, he acted as though it was an imposition to answer. Lured in with a low interest rate. Beware!!

3. Assign a new representative to this case immediately.

The mold remains a health hazard, and my yard remains a hazardous construction zone. I will continue to update this review until these structural and safety issues are resolved.

Original Review: Run from D.R. Horton at Barksdale Crossing in Elkton, MD. Bought a new construction home here in 2025, and it has been a nightmare of poor quality and zero accountability! Have dealt with persistent basement mold and a never-ending water leakage issue that has sent utility bills through the roof. Instead of taking responsibility for these structural defects, their representative, Brad, was insulting by claiming that mold remediation was a "courtesy" and trying to blame the humidity on a rug rather than the building's failure.

Furthermore, Sobieski Plumbing's "fix" failed within weeks, and D.R. Horton has left my lawn in shambles after digging it up, refusing to send a landscaper to repair the damage. This reflects a total lack of proper inspection and a failure of their claim to be the "#1 Home Builder." Their reps act like doing their job is a favor! Save yourself the stress, the health risks of mold, and the financial drain. Buy from a builder who actually cares about their customers!

1) The oven supplied by D.R. Horton had the door fall off, not covered by D.R. Horton warranty. Called Whirlpool on Jan. 13, 2026. The repair service could not come out for a week. Came out, connected part of the oven door, left, said he needed parts to complete the job. Did not hear anything until Feb. 15th, after I left a message that I would contact Whirlpool and request a new service provider. Still will not have parts for 8-10 days according to the service tech.

2) Bought the ADT service recommended as this is a 'full tech' house. Had a fire alarm go off due to a smokey skillet. ADT did not get the notice because the fire alarms installed by D.R. Horton are not covered nor can they be integrated into the ADT system. I would need to buy and have installed new fire alarms for ADT to know if the house was burning down.

3) A window located in the dining area is cracked along the seam. Looks like a faulty installation caused a pressure point in the window. Not covered by D.R. Horton nor Austin Windows. Neither cover cracked nor broken windows under their warranty.

D.R. Horton's warranty staff said, 'I'm sorry, I thought that it was implied that you would need to pay for the replacement of the window." How was giving me the window installer's information implying that I would be responsible?

It was implied (more than once) that D.R. Horton had a one-year full warranty to cover any issues. Implied is not contractual I am finding out. Any concrete work (including slab, I think), roof, landscaping, drainage culvert, or any thing not directly built by D.R. Horton is not warrantied. Unless a wall falls in, you might as well call a service tech instead of trying to deal with D.R. Horton's warranty department and it's contractors. At least Whirlpool sent a service tech.

Inside the home, there are several cracks in the crown molding, as well as cracks forming along the upstairs wall corners. The shower has leaked water behind the wall, and I had to repeatedly request service before repairs were addressed. When I submitted my one-year warranty repair request, only certain items were completed, while others were left unresolved.

Communication has been extremely disappointing. Since my neighborhood (Oak Park) was established in 2023, there have reportedly been seven different superintendents assigned. Warranty requests often went unanswered, or I was told they were not received or that the team was too busy. As a first-time buyer, this experience has been overwhelming and not worth the stress. I would not recommend purchasing a home from this builder based on my experience. After doing further research, I’ve also learned of other legal complaints involving D.R. Horton, which makes me wish I had documented every warranty request and taken stronger action sooner. I share this so others can make informed decisions and carefully document everything throughout the homebuying process.

Along with that my Bryant HVAC started failing to heat and cool my house. I’ve had technicians out here every year to date trying to get the heating working but have failed to successfully troubleshoot the problem. What was really troubling was the back yard. It being of years of hard packed dirt was tilled just enough to leave dirt rocks of up to 7” in diameter. It took me over a year to break those dirt rocks where I could plant some grass that eventually didn’t take because of the dryness from the hot summers. I am regretting having purchased this home built by hired workers by D.R. Horton. Very sloppy work and shady dealings.

DR Horton performed a one time warranty repair to problems found within the first year accumulated and turned in on a list. The employee overseeing the repair work commented that he had never seen a list as long as what we submitted. One of the repairs was the flat portion of the roof over the back porch which had not been rubberized to withstand the Arizona heat. The repairs on that list were performed satisfactorily except for the seal on the bottom of the garage door which was never right until we replaced the whole system which is discussed below. Everything that follows from here was found subsequent to those repairs.

I am reviewing these many repairs that have been needed way too soon for a new house as we are starting our third day with no water as we wait for a plumber. A pipe in the attic was leaking above the laundry room, ruining that ceiling and who knows what else. I have been a home owner since 1979 and have never had to deal with this issue. This includes our last home where we lived for 17 years and was 53 years old when we moved. I am sure this problem is due to the cheap plastic plumbing we found out DR Horton used.

Last year we replaced our entire garage door system installed by Wayne Dalton after paying for several repairs earlier. The garage door safety sensors malfunctioned periodically for years. Turned out the wiring was sloppy and didn’t even have the correct number of wire nuts. The main spring had to be replaced. The repairman (not from Wayne Dalton) said he had been replacing them all over town. After that the door had begun to make a loud banging sound each time it was opened or closed. We decided to replace everything using the contractor who had made the repairs.

Our water heater was installed by The Sunny Plumber, now part of GOETTL in an orientation that prevented servicing the rod with sacrificial metal. Even though the tank was drained each year it had to be replaced after 7 years. Also the inlet and outlet lines were kinked when installed so it was lucky to have lasted as long as it did. Our second year we began receiving annual service on our HVAC system from a provider in Tucson. Each year for the first 3 years additional problems were found in the installation performed by Chas Roberts. This included the hook up to the main breaker box.

Our second year an exhaust fan in the bathroom had to be replaced. This fan is 13 feet above the bathroom floor. The following year the regulating valve for one of the showers had to be replaced. Spacing between the plumbing, the shower insert and the supporting structure had been done in a haphazard manner by DR Horton increasing the difficulty of the repair. Neither of these should have needed to be replaced so soon after the house was built.

The light above the kitchen sink had to be replaced after 5 years. This was a bulb that was supposed to last at least 9 years. A telescoping device was used to change the bulb as it is 14 feet off the floor. After the bulb was changed and the device was being removed from the new bulb, the entire light canister came out of the ceiling because it had been installed in a sloppy manner.

During year 6 we had to replace the dishwasher which turned out to be the cheapest model GE dishwasher available. Earlier we had to replace the drive motor for the cheap GE microwave. The front yard landscaping was pathetic. We discovered soon after we moved in that the rock was spread so thin it barely covered the dirt, no more than one stone thick. The plants were 3 cheap hop bushes that grow to 25 feet planted one foot in front of the front bedroom window and an even cheaper trashy Mesquite tree that shed pods all year. When we got our front yard landscaped by a local contractor the first job performed was to remove all the plants done by the original landscaper.

Apparently, when the floors were put down they were put down very "sloppy" not using enough or the proper glue to adhere the tiles causing them to begin popping up and eventually lifting throughout the entire house. In speaking with the neighbors throughout Sawgrass I have learned that this was fixed for a few homeowners on the street, but they signed a contract with DR Horton to not discuss or sue. Now that I have had contact with many people in the neighborhood more and more are coming out saying this is a huge issue and would like to come together for a resolution. These houses should ALL not be experiencing this issue and we will be looking further into getting this issue resolved as a group.

Fast forward to last night, 01/04/26, my bathroom, bedroom, master closet and part of the guest room closet was also flooded. Get to the root of the problem and again, the builders pierced my hot water line with another nail... The representative was unable to reach the on call plumbers last night so I was without water from 1:45 AM to around 930 AM this morning. The representative, also manager, told me last night nothing could be done since they weren't answering. So there has been negligence in the build of the home and then the people they contract with are unresponsive in emergencies. The contracted plumbers were unresponsive in the flooding on June as well and so I was without water all night.

Original Review: I have submitted request in reference to a grinder pump and was told first to contact the water company, once I contacted the water company, I was told to contact the plumbing listed on the grinder only then to be told to put in a request with D R Horton. I was told there was nothing they could do. I have been in my home for less than 2 years and I am having the most horrible experience ever. Currently, I am experiencing electrical issues and no one has yet to reach back out to me. My food is completely thawed out from freezer. I am beyond pissed with this company. You can't speak with a person, just send maintenance request that no one care to respond to. What a joke????

First of all let me start off by saying in the beginning Janet was very sweet and kind, but that simply faded as the weeks went by. She almost seemed annoyed by us, our questions wanting to see things as the building process started wanting to do walk-throughs in a home that we were purchasing we were always deterred away from all of these things. The real nightmare began only a few short weeks before closing when Janet called me to tell me that they had discovered mold in our home but that it was no big deal and that everything would be fine. That should’ve been our red flag number one and we should’ve just walked away, but they told us there was no other lots available that they were willing to give us at the current interest rate that we had received for our lot.

Looking back, we should’ve just walked away. Little did we know that that one problem would just be the first on a list of many many problems. After they tore our house down to the studs and rebuilt it to make sure there was no longer mold during the time which I had to argue with them that I wanted new cabinetry and not just have everything that was pulled out put back in something you would think they would automatically do, but that was a fight as well. Once again it was no big deal to Janet who blatantly threw her head back, laughing at me or any of her team. Mind you they’re not the ones whose children and family would be living in this home.

After we moved in within, I would say about a week we started having issues with the flooring. The flooring was bubbling, and when you walked on it, you could hear the air underneath the flooring. It was moving. We were told that it was just because the house was settling or that it’s the way the sunshine shines through the back door that causes these things they fixed it once fixed it twice, but we still had issues we still to this day have issues with our flooring, making a popping noise when you walk across it because it was not fitted and done right and it is uneven so much so it’s very visible.

The second flooring issue was the carpet. Within three months of moving in the edges of all the carpet started to fray in every room on every edge. This issue we were told was (wear and tear). Mind you we don’t even wear shoes in our home so how could this be worn and torn?! After arguing with warranty they finally came out and tried to re-stretch the carpet, which then only caused more issues rippling on certain areas of the carpet after another fight, they came out and replaced the carpet completely. Yet we still have the same shredding issues on every edge in every bedroom and the living room. Most recently noticing the ripping of the carpet in the master bedroom. Warranty said they contract the Work out and the contractors use the cheapest materials possible. Almost a $500,000 home with the cheapest materials possible, great.

Another major issue was cracking up the ceiling walls. They came out and fix the areas twice, but the second time they came out they actually made the situation much worse and we now have a gaping 2 inch hole on the ceiling line of our home in the living room. We were told this is not under warranty and that it is from the House settling and I was sent a certified letter saying that they would not fix it. Most recently the HVAC unit started to have issues as we have been living for over a week with no heat in our home. And right after this started a few days later we started having major electrical issues and the hot water heater is no longer working. Certain outlets in the home are no longer working.

If you are considering buying a D.R. Horton home please think again. Yes the lower interest rate seems amazing but there is a reason these homes are sold at a “discounted interest rates.“ They are literally slapped together with the “cheapest materials possible” and sold to you as a beautiful brand new home. We are not the only ones in the neighborhood with issues. The list of things that have gone wrong and that have completely failed with just our street is a mile long. Just save yourself the headache and heartache and go with a better home builder like I wish we would have.