M/I Homes Reviews

We were looking at a lot and we were hemming and hawing for a minute. And just knowing that there might be somebody else coming to potentially look at that lot too, can come across as a sales tactic. However, I work in real estate, so I understand that side of it and appreciate being informed instead of later finding out the lot had already sold. I can also understand how some consumers might view that as sales pressure. But we trusted the sales consultant. And legitimately, we've seen it happen. But she listened to us on what we were looking for and stayed with us all the way to the end and still checks in every so often.

We've built two homes with M/I and the whole process both times was about 9 to 10 months. A first-floor primary suite was important to us as we want to grow old here and have our grandchildren here someday. We have young adults getting out of high school and getting into life, but we didn't want to move again. So we want this to be where we can have longevity and life happen. We didn't want to have our bedroom upstairs. So, we have a first-floor primary but with a two-story model that allowed us to still have yard space and have room upstairs to accommodate guests and the children. As they become adults, they're still going to be here for a minute. So it was a nice balance between downstairs living primary and then not losing yard space. Because our lots here are not huge and we don't have a lot of space.

We love the community. It's been great. It's a little bit of a higher-end community because it has lakefront homes, which is a unique product that's hard to find where we are. The neighborhood is very diverse, which is cool. We like that too. So far, it's been nice. The only complaint we have right now would be that the landscaping is included with our HOA dues, and a lot of the common space isn't cared for as well as it should be. There's an HOA common area that doesn't look as nice as it should for the type of community that this is. Other areas are beautiful, but there are other areas that are neglected.

M/I Homes is a production builder but there is still attention to detail and quality. Their design isn't just cookie-cutter. When you go through their communities, their homes have character and personality and intent, whereas they're not just boxes. I've had two M/I homes now, and neither home has had any major issue whatsoever and they’re very solid. They used to be Energy Star-certified but even though they are not anymore, the home is still built well, and that’s important. I know people who live in older M/I Homes and are still holding strong.

Price-wise, it’s fair market value. The customer service has been fantastic from the warranty department. If I ever need anything, I call the guy and he's happy to help. My project manager, who built the home as well, is a little quirky and super happy to help. He comes over and checks on things. They've all stayed in touch after closing. The website is a little clunky, though. They could do better in their photos, knowing what they have out there. The pictures on their website don't depict their homes as well as they could. The sales rep even said she wishes M/I Homes could update the website more often and send photographers out when they build some nicer homes, even if they're not models.

I was trying to put my family in a home and stop renting and M/I Homes had some good financial incentives that helped me do that. Also, they were very friendly and helpful. We were in Colorado at the time and we were purchasing the home in Texas. They were very flexible in helping us do the whole process remotely. We had a house built and chose the lot. They worked with our Realtor who was there in Texas. Everyone that we worked with on the staff was very nice.

Our home is a four-bedroom, two-bath. It's 2,100 square feet. The bones of it are solid. But some of the finishes were less than perfect, considering the price range of the home. I guess that's to be expected. But some of the trim work, I would like to redo one day. I tried to address some of that with them and M/I Homes did what they could to fix them, but they weren't interested in redoing it. They came in and tried to touch some things up with paint and sandpaper, but at the end of the day, it wasn't a million-dollar home. When you go into a model home, they look a lot more perfected. Some of the quality on some of the stuff like that wasn't my favorite. I'm a bit of a perfectionist, so maybe that's just me. But we had the home inspected pre-drywall, post-drywall, and 11 months, and no inspector was able to find anything wrong on the large scale. Being a DIY, I've been taking my time to touch it up on the aesthetics and finishes of it.

The neighborhood has one small pool. We're in a smaller town, so we have to drive a bit further to get to things. A Thomson opened up 15 minutes away and the city we're in just announced that there will be a grocery store five minutes from us next summer. So, it's growing. And that's what we knew going into it. It was a more affordable price for a smaller town, but also the town is going to be a lot bigger within the next five years. It was a good investment area.

I would recommend M/I Homes if somebody was looking for a first home and wanted to put a bit of work in to make it their own. It was like a builder-grade home. All the walls were flat paint, it was all the same color. We've gone through and repainted everything and touched things up and added those niceties over time. But considering the cost of the home, what we've invested is minimal to make it feel even more like our own.

I like the house, though there are some things that I’m not thrilled with. 12-foot ceilings are very inconvenient to me and our windows in our living room and dining room are one piece. They don't open and I would've rather that they opened. Texas also has a bad habit of the ground moving and I'm not overly thrilled about that part. I understand the ground that settles. We've been in the home since the end of July and the quality of the build is better than some of the builders that I've heard of. These houses are not inexpensive. They're nice, but there are things that could have been better for the amount of money that we spent. The dollar amount that we spend for these houses could have been part of the price versus an upsell. I've bought a number of houses that were already built.

One thing that would have been nice was the granite counters. The flat square-type edging would be a little bit more upgrade. But if you wanted that, you had to pay more. One thing I did not like about buying a brand-new home was that we went through the design process and 99% of it was promoting the upgrades which cost additional money from what we were originally paying. It was a bit off-putting. In our history, my husband and I have had a lot of builders in our old houses, where we have improved them. It would have been nice for the amount of money. These are not million-dollar homes, but the base price was mid-400s.

From the get-go, you have to buy your property. There are a lot of options to make the house nicer. We had a second story put on. We have a media room and a game room. And we increased the size of the back porch. Each one of those was an additional $20,000. This is not a $5,000 thing. It was quite a bit. And that was almost depressing sometimes. It was a lot because we flew in, spent the night, came to the design, and then flew back out to go back to Maryland. That part was not what I expected. It wasn't a design. It was more of an upsell part. For a house that starts at this price, some of the houses I see around here probably hit $800,000 just by the upsell. I like my house, but there are things I would have thought should have been included.

I looked at three to five builders in the area, which is typically what I do. I found M/I floor plans to be more attractive to me and also the options that M/I made available. Our consultant was very transparent and honest. It was excellent. It was one of the first times where a consultant would send me updates, even though I hadn't made a commitment to the home. They would send me weekly updates on the build out, and continued to answer my questions very professionally and very promptly, which is less and less how customer service occurs these days. But they were very good and very attentive to my questions. They were very responsive and candid. That really helped me to continue to look at M/I Homes.

I didn't ask for periodic updates and pictures on the home, but they were supplying them, and I found that to be really helpful. All in all, it was a very good customer service experience. We were moving from South Carolina, so we weren't local. So, we had to rely on that interaction to see how the home was being finished out. That was a very good experience, and it led me to the purchase decision. It's the first brick home. It's the first ranch-style home. I have been very, very happy with the quality of the build. I've had enough other homes where the one-year punch lists were longer or some of the depreciation was a little more apparent.

My wife feels were our must-haves. When you look at other homes, you look at floor plans, and you look at where you want to compromise. She didn't feel there was a lot of compromise here. It pretty much had everything she was looking for. It has really good spacing, and good layout. Our grandson is loving it too. We like the little bit of distance, so that we're not sitting on top of my daughter and son-in-law. We're really enjoying it.

We worked with our realtor, but we also worked closely with the staff at M/I Homes since they were on the listing side. I liked Eric and Britta, and the listing agents we worked with. We still correspond with them since they’re still out there, so we had a good relationship with them right off the bat. I appreciated that they gave me play-by-play updates and occasional videos about the status of the house because we were out of state. Seeing videos of it was really important. There was sometimes a lag between what the actual system showed and what was going on versus the time, so the timelines didn’t always sync up. But honestly, the old-fashioned video updates helped a lot, along with the periodic videos from my agent.

We’re now settled into the home, and I still like it. We still have a lot to do because we’re not fully unpacked yet, and with new construction, you have to expect gray walls. It’s completely uncustomized, so we’ll work on that over time. We also did two inspections, including a pre-drywall inspection and another one right before closing. Some of our neighbors had issues after moving in, but we nipped a lot of those things in the bud because we had already gone through the inspections. So, we didn’t have many issues afterward.

M/I Homes was great to work with. I’m also a realtor, so I have exposure to how other people work. M/I Homes does a very good job compared to others. Everybody was personable and communication was great, which was especially important since we were moving from out of state. I knew everyone by name and what stood out to me, outside of the communication and timely updates, was the follow-up paperwork. They gave us a drive with everything on it, and we also had a walkthrough orientation of the house that was very clear. They even had a document that spelled out the first things we should do after moving in, which helped a lot because when you’re unpacking and dealing with everything else, your head is somewhere else that first week. I really appreciated that.

We were told that there were special rates in the area because it was under development. So, we accepted, and did the down payments. But when it came to the point where we had to sign and release the amount of money, I was informed by the finance department that the rates were at market rate. So, while everybody was getting rates of 5.8, my rate was 7.1. I could not change it at the time, because there were some penalties if you delayed or backed out on the agreement after you did certain down payments.

We bought a new house because we could have a warranty on it and at a better cost, but everything that we claimed for the warranty weren't covered. My countertop is broken, but they didn't want to replace it because they said I could have broken it. I have another house with another builder and my experience with them was amazing. I was expecting the same with M/I Homes but it has been horrible with them.

My community is small, and it's no parking. I don't have a lot of amenities like what my daughter will have. She has HOA fees, but they're building them a little park for my grandkids, and a swimming area. My neighborhood has nothing like that. And the HOA fees are higher in my subdivision than what they are at my daughter's and other people that I know with different houses. They complain about everything. If there's a weed going into the sidewalk, they already send a warning notice.

The community has a pool, which I absolutely love. But they could have a separate children's pool and adult pool. I love that there's a community park. There are lots of green spaces. It's a very diverse community, which I also like. It's a great experience. It's the home that I got to raise my son during high school, and provide a space for him and his friends that’s safe to grow into young men. I love the area. It's convenient for work, and it's a great space. It's a great location and home.

At the 11-month independent inspection, several warrantied issues came up, but the M/I rep was rude, combative, and dismissive. For example, the marketed 16" of attic insulation was discovered to be between 6-12". It was suggested that we crawled up there to pat it down, or that the independent inspector was only finding or creating things to make it appear they were worth my money. One of two A/C vents had construction dust and needed cleaned, but they blamed it on me not changing the filter (not true), even after I explained that on a pre-drywall walk-through I had personally seen the builder discover a missing filter. Roof shingles were broken and cracked. M/I agreed to correct some of these things but only after stress and spending time preparing photos and videos to prove things. The landscaping has been a consistent problem, consistently un-level, and with dead patches on closing day. They blamed it our watering (not true).

We continue finding items 4 inches underneath the sod — plastic Coke bottles, large pavers, beer bottles, etc. They just threw the sod on top of their trash. Know these things before you buy. Ask the builder if you can personally walk (even clean) the site before they grade and sod your lawn. Ask if you will be able to observe specific things important to you, BEFORE you sign. Notify them on Day 1 that you will definitely want a pre-closing independent inspection, despite how nice they are or how competent they appear or how much they convince you the county will be inspecting everything to make sure code is met. Your builder will likely seem amazing, but he is not supervising regularly enough, and the workers on site are notorious for cutting corners.

Original Review: Thanks M/I for the shoddy workmanship and the use of incorrect and inferior (cheap) building materials that is forcing us to replace our balconies after only 15 years at nearly $30,000 a piece.

The only thing is they don't have any amenities. One thing that I wish they would have done is a community pool. Other than that, what I really like about M/I Homes is there's not a day that I haven't called them with something that they haven't responded within 24 hours, and dispatched someone to look at it. To me, the customer service is what sells it.

We’ve been in the house for only a few months and as the house is settling and from winter into spring, we can tell where some of the craftsmanship falls short. But overall, it's been a good home and experience. There's a pool across the street in the older neighborhood and although there is dog park, there are plenty of children's parks.

Now I understand why they have horrible reviews. Stay as far away from this company they will rob you of your hard working money and then stop all communication. I will never recommend this company to anyone. And after this experience, why would I even give them another opportunity. Hopefully management will look into their employees and see the fraud that Gilbert ** and Anh ** committed to get the approval and then come up with excuse that my parent and I don’t qualify for a FHA loan 'cause we are not married.

When asked to have this in writing and have management call us, we received nothing. But continued to get emails requesting items and even having the notary show up at our house the morning of closing, because nothing was handled properly, even lying on the cancellation of contract saying the purchaser, cancelled, which we did not cancel it. This company is a joke. Anyone buying from this company use extreme caution.

Everything went smoothly with M/I. The home consultant person picked out a floor plan and I told tell her which house I wanted. She was really on top of her job and I was really pleased with her. She kept me in tune every week and updated me every day. She went beyond. I am also satisfied with the home that I got. The countertops are Formica, so I decided to get aluminum because that is something that I’m not used to. All in all, I would tell my friends to keep M/I Homes in mind and I would recommend this place over the other builders.

M/I's rep, Damien, was great, very positive, very knowledgeable and supportive through the whole process. In fact, I've been in touch with him a few times since about a variety of things, and the whole experience has been very positive, including the website and being able to look at photos of the home being built. The customer service seems a little better than I expected.

Also, I have no complaints on the quality of the build. Shortly after closing, there was a hurricane, and it handled everything just fine, and the shutters and everything that came with the home worked out great. I didn't have many options. There were only three homes available. Apparently, there was another builder, and then they didn't finish the build. They sold some of their lots to M/I. So it was the perfect one for me because of the lot premium as well. It was a really nice lot. It was hard to pass that up. I have no neighbor behind me.

I had another guy who was in charge of touch-ups. There was a little blemish in the carpet in one of the bedrooms, and I was willing to just take a monetary discount if they didn't replace the carpet because I think the bed might have hit the blemish. However, they came in really fast, ripped it out, and redid it. I was not in Florida at the time. My real estate agent was helping me with some things. They took care of things without complaints, and they were very responsive. I could always get a hold of the people I needed to. The customer service was great.

Our home has a pool area and a mailbox area. It’s gated and I really like the quality. So far, everything is built very nicely. There are a few imperfections, but not to where it's bad. It’s kind of one of those things like, “Oh, somebody was probably moving too fast.” But it's still a very good quality home. I had an outside inspector come look at it and everything was great on it. I would tell my friends that they should look into going with M/I Homes. I trust them as a builder. With the things that have been wrong or that have happened just as having a home, I reached out to M/I, and everyone had been quick in getting everything resolved.

To be clear: no one was asking them to access a third-party portal. We simply requested that they provide their fees directly to the lender’s Closing Assist team in the proper format — which is standard practice in many transactions. Instead of resolving the issue efficiently, responsibility was shifted back to the broker, despite legal and procedural limitations. Closings require coordination and accountability from all parties. In this case, that cooperation was lacking. I hope management reviews internal communication procedures to prevent future clients and partners from experiencing similar delays.

The house is of very high quality. It's wonderful. They have a waterpark and a dog park inside the community. I haven't been able to use the waterpark because I was trying to find out information about it and then I found out it was closed for the winter. But there are little things that are missing that I didn't even realize that I needed until after I got in the home, like in my bathroom, I don't have any drawers. So, I had to go get a carpenter to put in drawers in there, and then build me a medicine cabinet. You gotta have a place to put your toothbrush. But my experience with M/I Homes was wonderful.