M/I Homes

We liked the home but again not the price. He continued to reach out and finally we agreed on a price (or so we thought). He promised additional discounts after said price due to employment industry etc. He lied (imagine that) and it was all down hill from there. The home was incomplete when we closed on the home. They lied saying that while we were closing certain items were still being installed that weren't, the fence was horribly built with what looked like scraps from another fence. It was uneven and it looked weathered and ready to break down. The door to the office was not completed and we were told that due to the timeframe (end of the year December winter months) getting the appropriate door frame was difficult but it would be done.

We were constantly pushed and contacted to set a closing date prior to the end of the year yet our home was nowhere near completion to meet the specified requests. We had already given a move out date on our previous home and were pressed for time to get the home built and completed. Steven lied and made empty promises every step of the way. When we would address the issue he was non transparent and would disregard our concerns and threaten to increase the price if we did not close before the end of the month/year. Reluctantly and with more empty promises we closed on December 27th 2019 and to this day we still don't have proper working office doors and they refuse to install the correct frame. They want to adjust the current frame which is cracked and broken.

I didn't buy a new home to have it built with used materials. This homebuying experience has been the worst and our home is not what was promised. The company has gone through 3 different contractors or building managers and have delayed repairs and completing the home up to par. They continue to disregard requests and are now trying to push back request to put us outside our one year warranty. The home is poorly built to say the least and amenities that were promised were not put in. We were supposed to have a community pool, a playground and center and instead they build more houses in the specified location.

They lack customer service skills and at times are combative telling us we aren't getting what we paid for. We are going to have to settle for what they decide to give us. I hate my home to say the least. It looks cheap and the poor quality workmanship and materials is evident. It isn't even worth 1/3 of the purchase price. This company is dishonest and lacks integrity. We have considered legal action along with others in the community who are facing the same issues. We all have a long list of features that were never installed in our homes that were supposedly standard.

They love you till you move in, then they try to ignore you. BTW...It took three months to get the repair done. Our front bedroom (office) had the ceiling ripped out with insulation dug from the front bedroom all the way down our driveway for a week and only got addressed when we went to the VP in this area, who also did not want to be bothered with us. We are beyond upset and are prepared to call an attorney as soon as rainy season starts and the roof starts leaking again.

Finally, they agreed to let me use my deposit to purchase another home before the end of the year. I then recently decided to look into the possibility of purchasing a much cheaper home so I would not lose my deposit that I had been saving for so long. I was told that I still have to give them another deposit to create the contract and that the money will be used towards the purchase of the home in addition to my deposit. I am sure you can understand how upset I was to hear that they want even more money when they should have returned that deposit in the first place. I am now working with a real state attorney to recover my money given that I was not able to proceed with the purchase due to Covid -19. I DO NOT recommend doing any business with M/I homes. They are extremely inconsiderate and have no empathy for how this uncertain times are affecting people's lives.

For example, the standard toilets are tiny, and about 12 inches off the ground-laughable. And there are no upgrades. We had to have them removed and replaced with adult sized commodes at our own expense. None of the cabinets in the home came with knobs to open easily. Not even as an upgrade. We had to have knobs and levers installed on them at our own expense. The cheap, simulated wood linoleum flooring in the living spaces will tear at the slightest amount of pressure. Even the doors to various spaces give away the cheapness and pettiness of this builder. The bathroom doors look like closet doors as they are so narrow (24") wide. The closets are even more pathetic at a mere "18" in width. This builder further cuts corners by dropping the ceilings in the secondary bedrooms and bathroom to 8' versus the 9'+ in the rest of the home.

As the home was rushed to close by a specified date, the quality and workmanship are obviously absent. Doors do not stay in the position you leave them, either continuing to open all the way or worse, closing on their own. Door hinges began squeaking and groaning after a week in the house. After a recent rain storm, the floor by the backdoor was covered in water that leaked in from the door. There is further evidence of shoddy workmanship throughout the house; uneven paint textures, loose hardware in bathrooms, light switches that are illogically placed, poor lighting in some spaces, and loose faucet fixtures.

A few days before closing we conveyed our concerns that things were being rushed to complete the house, and thus not being done right, to both the sales person and to the Construction supervisor, but neither budged to try and accommodate our concerns and possibly push the closing date back a little to ensure everything was being done in an accurate and careful manner. The only positive things I can say are that the location and floor plan are good. However, if we had it to do over again, we would have most definitely gone with another builder, such as D.R. Horton, Lennar, or KB. I believe it is only a matter of time that we have issues with many items on this home.

At the end of construction, we received a bank refusal of financing, and the builder categorically refused to return our deposit of $3,500 to us! Be careful, the MI Homes builder will never return your money, even if it is not your fault and the bank will give you a refusal to finance!!! It should not be! The buyer is not guilty that this happened and the builder has no right to appropriate my money! I advise everyone frankly, go to other builders, there are a lot of them in the USA and much more honest and better quality homes!

Other builders never ask for such a large deposit of $3,500! For example, a builder DR Horton deposit just 750$ and LGI Homes around 1000$. And their quality much better!!! MI homes has a non-standard contract, the builder prescribes 14 days, during which you can return the deposit! Purposefully deception you! So that you can never return the deposit! Because in fact, financing a bank takes much longer and MI homes knows and understands this in advance! Read the contract carefully! MI Homes writes very tricky conditions! Be careful!!!