M/I Homes Reviews

As a first-time home buyer, she walked me through the process and told me all the steps, which made everything a lot easier than I had anticipated. I’m satisfied with the quality of the build so far. I haven’t been in the home for quite a month yet, but so far, so good. The community has a pool, a clubhouse, pickleball courts, and some common grassy areas. I’ve recommended M/I Homes to several friends, and some have come to look at their houses and drive around the neighborhood.

I specialize in exteriors, and I was watching the building go up next to me. I love that they're using Zip walls. It's a rarity on a home build. It's a good system to keep out water and make them a bit more airtight. I've got very good windows as well. There were a couple things I didn't really like but these are very specific things to my exteriors industry. When they put up a light on the exterior of the home, they were using plastic vinyl blocks. But in everything I've done for 25 years in fiber cement siding, we use a piece of fiber cement block to hang the thing on, so it's got a richer look. Plastic on the fiber cement looks cheap. They're probably paying more for the vinyl block than they are if they just use a piece of fiber cement.

My first question to Rachel was if I was I going to hear my neighbors as we're in these duplexes. She said I'm still in a single-family home and though I can't see the space, there's space between the walls. That was a really good thing to know after she had said that won't be a problem, and I haven't heard anything from either one of my neighbors. I even talked to my neighbor about that yesterday. She's got two, little yappy dogs and I can hear them when I'm in the back, but barking out the window, not through the walls at all.

I am very happy with this purchase and with everything that's transpired since. There are a couple little warranty issues, but that's par for the course and M/I Homes is getting on it. It's impressive to me that everything that was said about what the warranty was true. It was within two minutes that I hit submit that I got a call. M/I Homes stands behind their warranty and that's huge to me.

When I was married, we had a 5,500 square foot home that is a mile from me. We bought it brand new in 2012 for $475,000. Now, it's about $925,000. If I wanted to stay in this Westfield area, which is one of the fastest growing areas in the United States, at $350,000, I'm fine with the price. Also, the incentive program on the mortgage was very helpful, considering the mortgage rates had went up. If I went and bought a home that had already been built, I would have ended up with a 7% instead of my 3.875% for a year and %4.875 from thereon after. Additionally, I don't have to do any of the yard work or exterior work.

My complaint is the layout because the primary bedroom shares a wall with one of the other bedrooms. I put up some acoustic panels on the wall in my bedroom. Hopefully, I don't have to hear my kid on the other side. When I purchased this, it was a spec home, so it was finished. I had no options whatsoever to do anything. In the model home, they have it as a two bedroom with a big loft area, which is nice. But I have two kids, so I was never doing that.

Additionally, logging in and out of the website and trying to get back to the page that I needed was the difficult part for me. I also have another company, and we have made an app. I don't find our app difficult to navigate. I wish M/I Homes had an app and being able to go right back to where I want to every time would be way better than the website. An app is way easier to use with everybody's smartphone. I don't wanna sit down and pull up my computer so I can go in and start putting in information. It was more time consuming for me than I would have liked.

The quality of the build is pretty good. My mom came in and she was commenting on everything in the house, even the wall and also the doors. Everything is very neat and quality. My kids would run in previous house and we could see the staircase shaking. But this one is pretty solid. The house was built the way I wanted and the environment is what I wanted as well. My kids are happy to be living in a very clean neighborhood. Everybody is happy about the houses ‘cause we are all smiling at each other.

I like their willingness to work with me and make sure that I knew everything upfront, or if I had questions, that they would answer them. They were really transparent with everything. They helped me get through one of the hurdles that I needed to be able to get the home, and worked with me on that. Hooked me up with a financial expert having to do with credit. And I was able to get over that hurdle and get the loan.

They're very nice people, and they seem to really care. They didn't feed me any kind of lies or make me feel like I had to question what was going on. They were upfront with me about everything, and I appreciated that. I've dealt with other Realtors and other lenders before, and it's not necessarily been the greatest experience, but they made it very easy to get through everything. When we did my home walkthrough, they were there with me, and they found things that I had overlooked, and I really appreciated that. The quality of the homes is also a lot better compared to others as well. I'm happy with what I got.

Our new home is amazing. Compared to other new builds in the area, all the materials were upper quality and everything's solid. And even though we've had a few quirks here and there, they've jumped in and gotten things fixed pretty quickly. Having our new home relieves a lot of stress about what's going to break next compared to our old house. So I'm not worried about having to drop 10 grand to buy a new HVAC system the next day. So it gives that peace of mind that things are going to work and you don't really have to worry too much about things breaking or having to replace stuff.

In addition to the home consult team, after the sale, M/I have people that are essentially your liaison to coordinate any maintenance issues and they're phenomenal. Anytime there's been a minor issue or, as the house settles, we get little squeaks here and there, or something breaks because we did something wrong, they're always quick to to jump on it, give us advice on how we can repair it ourselves, and teach us how to self-serve with some of these things. They're also able to coordinate with either the builder or the different contractors, and have someone come out and and help us out. So it's been a great experience to have that kind of support. I had a friend move into the neighborhood with M/I, and everyone that comes through who see the new builds popping up think that it might be time to move or possibly invest in this area. So everyone loves it.

After this, she lets us know a date they will come, but still didn’t give us a time. They finally came today to do our first set of repairs, and we have been waiting on the second crew to come for 5 hours now. Rayven also told us most of the repairs needed that were listed in the inspection weren’t covered by warranty, so we will have to pay out of pocket for issues that the builder made with the house. The irrigation system and drainage is terrible. Our yard and our neighbor's yard is flooded and mushy most of the time. This has caused foundation issues and issues with our concrete. Our garage caulking was done incorrectly but won’t be fixed.

However, the price was high because I bought it in the middle of the government shutdown, so loan prices and interest rates were terrible. I had a VA loan, so I had the interest rate cheaper at 2.45% is great. Now, I'm at 4.675%. But I am paying for location. It's a phenomenal location compared to where I was. There were some trade-offs with paying the price point that I paid for, but I am very happy with my home.

Despite repeated attempts to resolve issues through the proper warranty and customer service channels, I continue to deal with unresolved construction and landscaping concerns, significant out-of-pocket expenses, and a lack of accountability from both the builder and HOA.

Key concerns include:

• Ongoing drainage and erosion problems in the backyard that remain unresolved despite multiple follow-ups over several months. Per M/I Homes yesterday perfectly ok for a 3-8” river running across entire back yard every rainfall, snowfall or neighbor properties and left to damage and erode sod, landscaping, etc. leaving me with 1/4 of land purchased unusable and continually sinks like a swamp as they planned for that and what I bought according to them.

• Landscaping that was incomplete, damaged, or required substantial additional investment to correct after move-in. Had to purchase and complete 90% myself unreimbursed.

• Tree failures, grading concerns, sinking areas in the yard, and other exterior defects requiring homeowner intervention.

• Interior quality issues, including drywall cracking and finishing concerns.

• Communication regarding repairs and responsibilities has been inconsistent, resulting in delays and frustration.

* HOA no comment. Other than just yesterday was told if a townhome neighbor (happens to be on TH HOA Board) uses common area as dog run and leaves pet waste on the common area unpicked up (my view daily) not their responsibility to handle. I need to handle it with the owner myself.

* Poor customer service. One example When brought my concerns needing help resolving to on-site sales party was told in their words; “Then move”.

For the price paid, I expected a much higher level of construction quality, workmanship, and customer service. Instead, I have incurred substantial additional expenses and continue to deal with issues that should have been addressed long ago. On 6/25/26 M/I Homes retained Carlson to perform an unannounced site inspection on my private lot and stated to me “it's bad” as it's illegal.

When I submitted a formal warranty claim under Minnesota Statutes Chapter 327A, M/I Homes denied the claim. They cited an internal contract clause stating that water is allowed to pool for up to 72 hours. However, my property does not have a temporary, stagnant puddle; it has a continuous, flowing channel of active neighborhood runoff due to improperly pitched swales and slopes with are designed to have runoff of private property villa lower side not common area MI owned. **

M/I Homes has caused 70% of my landscape to die (paid out to of pocket myself as never planted trees part of our base home sale) as a result of the continual flooding on my property. DLI strongly recommended retain a good contrustruction attorney. My neighbor as well same issues affects the whole street. They keep removing my review and pics showing live proof. See pics last night an 8’ deep all along my backyard the NEW landscaping I had installed outside MI destroyed some uprooted. Neighbors new sod as of 2 days ago washed into my backyard. Prospective buyers should carefully evaluate the quality, drainage, landscaping, warranty support, and long-term maintenance responsibilities before purchasing.

We were told that there were special rates in the area because it was under development. So, we accepted, and did the down payments. But when it came to the point where we had to sign and release the amount of money, I was informed by the finance department that the rates were at market rate. So, while everybody was getting rates of 5.8, my rate was 7.1. I could not change it at the time, because there were some penalties if you delayed or backed out on the agreement after you did certain down payments.

We bought a new house because we could have a warranty on it and at a better cost, but everything that we claimed for the warranty weren't covered. My countertop is broken, but they didn't want to replace it because they said I could have broken it. I have another house with another builder and my experience with them was amazing. I was expecting the same with M/I Homes but it has been horrible with them.

My community is small, and it's no parking. I don't have a lot of amenities like what my daughter will have. She has HOA fees, but they're building them a little park for my grandkids, and a swimming area. My neighborhood has nothing like that. And the HOA fees are higher in my subdivision than what they are at my daughter's and other people that I know with different houses. They complain about everything. If there's a weed going into the sidewalk, they already send a warning notice.

The community has a pool, which I absolutely love. But they could have a separate children's pool and adult pool. I love that there's a community park. There are lots of green spaces. It's a very diverse community, which I also like. It's a great experience. It's the home that I got to raise my son during high school, and provide a space for him and his friends that’s safe to grow into young men. I love the area. It's convenient for work, and it's a great space. It's a great location and home.

We were looking at a lot and we were hemming and hawing for a minute. And just knowing that there might be somebody else coming to potentially look at that lot too, can come across as a sales tactic. However, I work in real estate, so I understand that side of it and appreciate being informed instead of later finding out the lot had already sold. I can also understand how some consumers might view that as sales pressure. But we trusted the sales consultant. And legitimately, we've seen it happen. But she listened to us on what we were looking for and stayed with us all the way to the end and still checks in every so often.

We've built two homes with M/I and the whole process both times was about 9 to 10 months. A first-floor primary suite was important to us as we want to grow old here and have our grandchildren here someday. We have young adults getting out of high school and getting into life, but we didn't want to move again. So we want this to be where we can have longevity and life happen. We didn't want to have our bedroom upstairs. So, we have a first-floor primary but with a two-story model that allowed us to still have yard space and have room upstairs to accommodate guests and the children. As they become adults, they're still going to be here for a minute. So it was a nice balance between downstairs living primary and then not losing yard space. Because our lots here are not huge and we don't have a lot of space.

We love the community. It's been great. It's a little bit of a higher-end community because it has lakefront homes, which is a unique product that's hard to find where we are. The neighborhood is very diverse, which is cool. We like that too. So far, it's been nice. The only complaint we have right now would be that the landscaping is included with our HOA dues, and a lot of the common space isn't cared for as well as it should be. There's an HOA common area that doesn't look as nice as it should for the type of community that this is. Other areas are beautiful, but there are other areas that are neglected.

M/I Homes is a production builder but there is still attention to detail and quality. Their design isn't just cookie-cutter. When you go through their communities, their homes have character and personality and intent, whereas they're not just boxes. I've had two M/I homes now, and neither home has had any major issue whatsoever and they’re very solid. They used to be Energy Star-certified but even though they are not anymore, the home is still built well, and that’s important. I know people who live in older M/I Homes and are still holding strong.

Price-wise, it’s fair market value. The customer service has been fantastic from the warranty department. If I ever need anything, I call the guy and he's happy to help. My project manager, who built the home as well, is a little quirky and super happy to help. He comes over and checks on things. They've all stayed in touch after closing. The website is a little clunky, though. They could do better in their photos, knowing what they have out there. The pictures on their website don't depict their homes as well as they could. The sales rep even said she wishes M/I Homes could update the website more often and send photographers out when they build some nicer homes, even if they're not models.

At the 11-month independent inspection, several warrantied issues came up, but the M/I rep was rude, combative, and dismissive. For example, the marketed 16" of attic insulation was discovered to be between 6-12". It was suggested that we crawled up there to pat it down, or that the independent inspector was only finding or creating things to make it appear they were worth my money. One of two A/C vents had construction dust and needed cleaned, but they blamed it on me not changing the filter (not true), even after I explained that on a pre-drywall walk-through I had personally seen the builder discover a missing filter. Roof shingles were broken and cracked. M/I agreed to correct some of these things but only after stress and spending time preparing photos and videos to prove things. The landscaping has been a consistent problem, consistently un-level, and with dead patches on closing day. They blamed it our watering (not true).

We continue finding items 4 inches underneath the sod — plastic Coke bottles, large pavers, beer bottles, etc. They just threw the sod on top of their trash. Know these things before you buy. Ask the builder if you can personally walk (even clean) the site before they grade and sod your lawn. Ask if you will be able to observe specific things important to you, BEFORE you sign. Notify them on Day 1 that you will definitely want a pre-closing independent inspection, despite how nice they are or how competent they appear or how much they convince you the county will be inspecting everything to make sure code is met. Your builder will likely seem amazing, but he is not supervising regularly enough, and the workers on site are notorious for cutting corners.

Original Review: Thanks M/I for the shoddy workmanship and the use of incorrect and inferior (cheap) building materials that is forcing us to replace our balconies after only 15 years at nearly $30,000 a piece.

I was trying to put my family in a home and stop renting and M/I Homes had some good financial incentives that helped me do that. Also, they were very friendly and helpful. We were in Colorado at the time and we were purchasing the home in Texas. They were very flexible in helping us do the whole process remotely. We had a house built and chose the lot. They worked with our Realtor who was there in Texas. Everyone that we worked with on the staff was very nice.

Our home is a four-bedroom, two-bath. It's 2,100 square feet. The bones of it are solid. But some of the finishes were less than perfect, considering the price range of the home. I guess that's to be expected. But some of the trim work, I would like to redo one day. I tried to address some of that with them and M/I Homes did what they could to fix them, but they weren't interested in redoing it. They came in and tried to touch some things up with paint and sandpaper, but at the end of the day, it wasn't a million-dollar home. When you go into a model home, they look a lot more perfected. Some of the quality on some of the stuff like that wasn't my favorite. I'm a bit of a perfectionist, so maybe that's just me. But we had the home inspected pre-drywall, post-drywall, and 11 months, and no inspector was able to find anything wrong on the large scale. Being a DIY, I've been taking my time to touch it up on the aesthetics and finishes of it.

The neighborhood has one small pool. We're in a smaller town, so we have to drive a bit further to get to things. A Thomson opened up 15 minutes away and the city we're in just announced that there will be a grocery store five minutes from us next summer. So, it's growing. And that's what we knew going into it. It was a more affordable price for a smaller town, but also the town is going to be a lot bigger within the next five years. It was a good investment area.

I would recommend M/I Homes if somebody was looking for a first home and wanted to put a bit of work in to make it their own. It was like a builder-grade home. All the walls were flat paint, it was all the same color. We've gone through and repainted everything and touched things up and added those niceties over time. But considering the cost of the home, what we've invested is minimal to make it feel even more like our own.

I like the house, though there are some things that I’m not thrilled with. 12-foot ceilings are very inconvenient to me and our windows in our living room and dining room are one piece. They don't open and I would've rather that they opened. Texas also has a bad habit of the ground moving and I'm not overly thrilled about that part. I understand the ground that settles. We've been in the home since the end of July and the quality of the build is better than some of the builders that I've heard of. These houses are not inexpensive. They're nice, but there are things that could have been better for the amount of money that we spent. The dollar amount that we spend for these houses could have been part of the price versus an upsell. I've bought a number of houses that were already built.

One thing that would have been nice was the granite counters. The flat square-type edging would be a little bit more upgrade. But if you wanted that, you had to pay more. One thing I did not like about buying a brand-new home was that we went through the design process and 99% of it was promoting the upgrades which cost additional money from what we were originally paying. It was a bit off-putting. In our history, my husband and I have had a lot of builders in our old houses, where we have improved them. It would have been nice for the amount of money. These are not million-dollar homes, but the base price was mid-400s.

From the get-go, you have to buy your property. There are a lot of options to make the house nicer. We had a second story put on. We have a media room and a game room. And we increased the size of the back porch. Each one of those was an additional $20,000. This is not a $5,000 thing. It was quite a bit. And that was almost depressing sometimes. It was a lot because we flew in, spent the night, came to the design, and then flew back out to go back to Maryland. That part was not what I expected. It wasn't a design. It was more of an upsell part. For a house that starts at this price, some of the houses I see around here probably hit $800,000 just by the upsell. I like my house, but there are things I would have thought should have been included.

I looked at three to five builders in the area, which is typically what I do. I found M/I floor plans to be more attractive to me and also the options that M/I made available. Our consultant was very transparent and honest. It was excellent. It was one of the first times where a consultant would send me updates, even though I hadn't made a commitment to the home. They would send me weekly updates on the build out, and continued to answer my questions very professionally and very promptly, which is less and less how customer service occurs these days. But they were very good and very attentive to my questions. They were very responsive and candid. That really helped me to continue to look at M/I Homes.

I didn't ask for periodic updates and pictures on the home, but they were supplying them, and I found that to be really helpful. All in all, it was a very good customer service experience. We were moving from South Carolina, so we weren't local. So, we had to rely on that interaction to see how the home was being finished out. That was a very good experience, and it led me to the purchase decision. It's the first brick home. It's the first ranch-style home. I have been very, very happy with the quality of the build. I've had enough other homes where the one-year punch lists were longer or some of the depreciation was a little more apparent.

My wife feels were our must-haves. When you look at other homes, you look at floor plans, and you look at where you want to compromise. She didn't feel there was a lot of compromise here. It pretty much had everything she was looking for. It has really good spacing, and good layout. Our grandson is loving it too. We like the little bit of distance, so that we're not sitting on top of my daughter and son-in-law. We're really enjoying it.

We worked with our realtor, but we also worked closely with the staff at M/I Homes since they were on the listing side. I liked Eric and Britta, and the listing agents we worked with. We still correspond with them since they’re still out there, so we had a good relationship with them right off the bat. I appreciated that they gave me play-by-play updates and occasional videos about the status of the house because we were out of state. Seeing videos of it was really important. There was sometimes a lag between what the actual system showed and what was going on versus the time, so the timelines didn’t always sync up. But honestly, the old-fashioned video updates helped a lot, along with the periodic videos from my agent.

We’re now settled into the home, and I still like it. We still have a lot to do because we’re not fully unpacked yet, and with new construction, you have to expect gray walls. It’s completely uncustomized, so we’ll work on that over time. We also did two inspections, including a pre-drywall inspection and another one right before closing. Some of our neighbors had issues after moving in, but we nipped a lot of those things in the bud because we had already gone through the inspections. So, we didn’t have many issues afterward.

M/I Homes was great to work with. I’m also a realtor, so I have exposure to how other people work. M/I Homes does a very good job compared to others. Everybody was personable and communication was great, which was especially important since we were moving from out of state. I knew everyone by name and what stood out to me, outside of the communication and timely updates, was the follow-up paperwork. They gave us a drive with everything on it, and we also had a walkthrough orientation of the house that was very clear. They even had a document that spelled out the first things we should do after moving in, which helped a lot because when you’re unpacking and dealing with everything else, your head is somewhere else that first week. I really appreciated that.