M/I Homes

Absolutely avoid this builder… Start to finish terrible experience. Project was completed months late, multiple items on the contract were changed out for cheaper substitutes. Quality of craftsmanship is extremely poor. They used the smallest A/C unit for a 3-story townhouse so needless to say the place is a sauna after winter. Customer support is terrible. Have been waiting months for something minor to get fixed and get a non-stop runaround and excuses. You don’t get what you pay for. With M/I you get far less.

WARNING -- Go with another builder. Our home is littered with errors, lies from staff, quality issues galore, and unrealized promises. All aspects of our experience were horrible despite promises and hard work to resolve issue after issue. We regret our purchase. There is a YouTube channel that reviews each and every single item, references the company that were subcontracted by M/I to perform the work, and highlights the expectations that should have been met.

I would strongly advise to find any other home builder to build you a house. MI homes are full of empty promises. l from the project managers to the Vp of the Cincinnati branch. I have lived in my home for over a year and a half and still waiting for them to fix issues with multiple follow ups from me and none from them. They will tell you they will fix it and avoid you at all cost, even if you call them and email them daily. Be careful please

I had a contract with M/I to build a new home, paid earnest money of 30k + 4.5k for an interest rate lock, it is supposed to be completed in one year, it is delayed almost 6 months. Long story short, my wife lost her job toward closing, we were not eligible financially so we claimed a refund, but their answer is "earnest money was at risk when you were not able to qualify for your home, but that was contractual from 20 days after the contract."

Building into declining housing market. Things started to turn ugly as soon as we sign the contract. Despite of many false claims - prices rising everywhere and you getting a great deal (pure lie as per Aug.2022), we stopped getting any updates on the house as soon as sales person left for medical reason. Communication went horrible. MI financial department - Maria was horrible. I had to refinance with another bank for much higher rate because it took her 2 weeks to respond and rates went through the roof. She didn’t respond to emails and phone calls. I lost my low rate, thanks to MI Finances.

The entire process was frustrating from the beginning. We did build during the pandemic so thought that was the issue. Clearly not. After multiple delays, failed promises and lack of follow through we moved in to our new home. We found cheap and careless craftsmanship. Customer care agents during the warranty process who only cared about their reviews. When your year is up any ounce of care they may have given about your purchase is gone. Even if reputable contractors provide clear evidence that items were installed incorrectly and should be fixed. Disappointed and frustrated!

My name is Mariam **, I am reaching out in regards to getting a refund of the earnest money due to being extremely misled throughout the process. May 20th I signed, May 22nd I received a call from the lender. We spoke about how I was pre approved, I made it clear that I was looking for payments 1,800 which was shared with Steven as well. The lender replied that yes it was possible, I also mentioned the interest rates which I was worried about and I wanted to lock it. Never got a call back whatsoever.

M/I Homes is the worst customer service and worst builders I have seen so far. They are very rude and promise lot but do nothing. I bought my house for 700K and after 10 months still lot of things need to be done. They are giving very hard time to solve any issues. Please do not go with M/I Homes. I do not recommend to buy an house with M/I Homes.

More builders are lowering prices for homes as their confidence in the market continues to tumble. Homebuilder sentiment in September fell 3 points to 46 in the National Association of Home Builders/Wells Fargo Housing Market Index. Anything below 50 is considered negative. But not at M/I Halston Market in Des Plaines. They increased 2k on each house. Claiming Buyer traffic is very high. But it's false advertisement. Also earnest money is usually 1–3% of the purchase price. But M/I wants 5% upfront. Consumers remain on the sidelines due to high mortgage rates and home prices that are putting a new home purchase out of financial reach for many households.

Buyers be on high alert!!! They attract buyers with misleading information to take advantage of inexperienced buyers. They listed the Property for a low price to bring buyers and then adds additional cost to the overall price. Base price + land premium + high end package. But leaving out the necessary items. As part of the package you will get a hood, dishwasher, and gas range, but no refrigerator. Nor a washer or dryer.