M/I Homes

We purchased a home from M/I Homes and ran into a major issue with it. Unlike many other companies, they stood behind their home and took the time to correct the problem. They had to bring in specialists to do tests and make sure that things were done correctly. I've often said that it's not IF a company has a problem that determines whether a company is good or bad, but it's how the company chooses to deal with those problems that makes that determination. M/I Homes was excellent to us and if we're in the market to build a new home and they built them in our area, we wouldn't hesitate to buy from them again!

We recently moved into our M/I home in Dripping Springs, Tx. We couldn’t be more pleased! We are now retired and have had 3 new homes in Minnesota where weather can be extreme. The construction of this home is top-notch. The multi pane windows and Carrier HVAC system are of high quality and will provide efficiency in the hot Texas summers. The contractor and sales team at Arrowhead Ranch have been great to work with and we look forward to living in this beautiful part of Texas!

We were first drawn to M/I Homes by the curb appeal of their model in Bridgeland. Once We walked in the door We fell in love with the style and design of their floor plans. They also offer features that I could not find in similar homes in my price point. We really love the flexibility and customization we had. When it came to building the home of our dreams and putting the finishings we wanted to make it our dream home we got exactly what we wanted. This is our third home to build from the ground up so we know that nothing goes off from start to finish without a few bumps but we couldn’t be happier with how those bumps were handled. Scott's communication with us throughout the building process made us feel like we knew what was going on at each milestone along the way. Love our home and would do it again.

Hello. I am in the process of building a home with M/I Homes, and have such a horrible experience thus far. For our kitchen, the island is facing the fridge/wall cabinets instead of being open to the family room. I had to submit a “non-standard” request to turn the island for $200, and was simply told no, with no follow-up or reasons as to why, and my $200 kept. Since I added a sunroom, I feel there is such extra wasted space due to having this sunroom addition, and that it needs to be aligned properly with the island. There is no plumbing that will be affected, and the 1 electrical plug was going in the island anyways.

In 40 years, we have built 7 homes with various builders. The experiences have all varied, but none have been as bad as with M/I Homes. M/I is all about the sales and getting you to closing, but do not support you once you close. Their vendors will not cover work, M/I has a repair contractor who knows little about construction, and getting anyone to respond is next to impossible. Everything from spot-painting (the wrong sheen) to chipped countertops (we were told we should have found that before we moved in).

Poor Customer care/Warranty. Not even 4 years since we built our MI home and we are already getting fogging and mold build up within the pane of one of our windows. The Window is under warranty, but MI homes will not install it.

The driveway has concrete and the crumbling. I asked for a warranty claim. They dragged their feet for over ten months finally denying the claim. They went through two managers and he kept telling me how busy he was. I have a 10k crumbling driveway from what two separate contractors and building inspector tell me is a poor concrete mix. Too much air and ratio was off. M/I purposely dragged their feet to extend beyond 1 year warranty to deny claim. Highly recommend not buying from them. Prior to the driveway, I was satisfied and happy. Wish the area manager Andrew ** from Illinois understood his effects in the company with this poor follow through and poor warranty handling.

I haven't seen many reviews on here about the M/I Homes required builder contract, which surprises me! I never went through with purchasing a M/I Home, so luckily didn't lose money or sleep over it. However, I really want to advise others to get a lawyer involved to review their builder contract RIGHT AWAY. We avoided a lot of potential legal troubles by doing so. Our attorney advised us to not sign beforehand, so we walked away.

Read the review please!!! Don't do the same mistake we did. I'm a 30-year Law Enforcement and Military veteran, and I highly encourage my fellow veterans not to get involved with MI Homes. You can do better in quality and integrity. I don't think I've ever had buyer's remorse for anything, like I do this home that I paid over $300,000 for. There are so many other builders to choose from who do far better work. Please do not make the same mistake I have made. I will try to be professional while I explain a bit.

Attempted to purchase a new home in Orlando, FL with this company. When we decided not to use their lender as ours gave better incentives, they attempted to increase the price of the home $5000 even though we had a signed contract. With our lender who required 30 days to close, we were unable to meet their unrealistic closing date (2 weeks after contract signed) and they claimed that we defaulted on our contract and tried to keep our 5% deposit. Not to mention, the home was already pre-built (not custom) and had not gotten its certificate of occupancy yet, so in reality they had not lost any money at our expense. I had to get a lawyer involved and ended up settling to get the majority of my money back in a timely fashion since we still want to buy a home and it was a large deposit.

Everyone's 1 Star rating is correct. If I could give minus I would. We went through 5 foreman, 1 month of absolutely no work at all, our house took 6 months longer to build than expected and we spent 4 months in repairs. Still things wrong with Plumbing, Tile and Finish work but I'm tired of complaining and tired of moving my work schedule around to be home.

We built a home in Plano, TX 3 years ago with M/I Homes. From the get-go there were problems such as: way behind on schedule, not getting the plans as discussed, red tape over and over as they kept making mistakes, etc. Finally, it was built and when we moved in, there were still corrections that needed to be made to the point where they had to hire new vendors.

I bought the only lot beside a wooded preserve and very small community area that would be on the back and side of my home for privacy, peace and quiet. I asked the M/I salesman if anything would be built on the community property and he said, "No, it would be maintained as open park-like property of the community, and eventually maintained (grass cut) by the HOA." After the lot broke ground and construction began, I visited the property to check on progress and saw three men standing in the community area. I walked up and introduced myself as the owner and said, "What are you doing." One man said, "I am Matt, M/I Land Development Mgr. and we are going to install a playground here." I was shocked. He said, "Didn't your salesman tell you?" I said, "No he told me nothing would be built there and that was the basis I signed the contract on."

I dealt with Lisa which she lead me to believe she was a realtor. Picked out a lot and I had to put a deposit of 79,502 to start building. My other home had not sold so the closing date had to be change until the contingency of my house sold. Unfortunately that was not put in my contract. I lost my deposit and Lisa was not a realtor. M/I Homes I hope you can sleep at night knowing you took my family’s money.

M/I Homes will make promises to have you buy from them. Then, they will not respect their word. I am about to close in a house in Spring TX Laurel park. The backyard is sloped big time, because M/I tried to meet the neighbor backyard height, which is way too high. M/I acknowledged the not typical large slope, promised to make it right, and pay for the retaining wall. Today, the quote of $7000 came in for a retaining wall, but M/I is willing to pay no more than $1000. We are too advanced in the process and my wife is tired of the whole thing. Yes we are about to buy a house with a backyard that will need some work and lot of money. Also, if you still decide to buy a home from them, make sure the original contract is respected. Amendments will definitely be brought in, and you will be paying for things that were said to be free on day 1. Good luck!

We bought our M/I home nearly one year ago after our house flooded. We immediately noticed some errors and pointed those out and when we moved in found many many more. We are the only house without ridge vents; the breaker is thrown when we vacuum; our toilet brand is Vortens (check it out on Google!), our backsplash has unfinished edges, the attic stairs are very dangerous (20" from top step to attic floor), the "rotunda" has 3 curved walls 1 straight wall.

Tried buying first house with M/I Homes here in Texas. We were given incorrect information numerous times. The first was whether or not their media room was in fact a media room. We wanted to remove this option once we were informed it was NOT walled off. We asked if it was walled off before ever selecting that option, and we were told it was. To be fair, every other plan there except that one it was walled off. We informed them we did not want this media room at that point. We were told we could not make changes to the permit once submitted. I called the city hall and the permit was still in REVIEWING. City Hall informed me since it was not even paid for, any changes could be made. We pushed back saying we no longer wanted this option, to which they agreed.

I am a Realtor in the Tampa Bay Area, my customer wrote a contract. Had to wire their Escrow deposit $10,000. Subsequently the loan was decline, I complained about 3 weeks ago and received a call from Doug ** Sales manager who asked me to apologize to the Buyer, that he dropped the ball and would expedite the return of their escrow and keep me in the loop. Today 10/9/18 as I had heard nothing. I called and text, still nothing. Buyer is feeling that they have to get an attorney. For my part as a Realtor why would I ever promote M/I Homes when they put Buyer through this hell. What are you doing with the Buyer's money???

We purchased an MI home 4 years ago in Tampa, FL. While we have been semi-satisfied with some aspects of our home, the customer service we’ve received has been not only atrocious, but insulting. We, as well as several of our neighbors, contacted MI regarding serious concerns about standing water on the sides of our homes where french drains SHOULD have been installed on every single home. Upon our initial interaction with the director of customer service, we received one response where he said he would absolutely not be installing french drains at our home- mind you one of our neighbors were successful in getting french drains and had been at their home as long as we have and had the exact same severity of standing water. But- they wouldn’t know that because before giving us a firm no they didn’t even take the time to look at our property.

We purchased our second M/I home a year ago. It was an inventory home in a beautiful Florida neighborhood. It was stressful from the moment we put our down payment on it. The finance contact quit and our paperwork sat. No communication until they notified us of a closing date. We didn't even know what our approval status was. They threatened us with our down payment. We finally got them to choose a date that worked for everyone. The customer care checkpoints came late or not at all. We had to chase them down for the massive list of things that were wrong. Calling headquarters begging for help.

Building contractors for M/I Homes did not seal the pipe correctly coming from the roof into my attic. The water was coming through a slight hole and leaked in my attic. It came through my drywall and leaked from the ceiling into my bedroom. It’s been three years since I closed on my house and when I called the current M/I roofing contractors, the lady automatically tried to say I wasn’t doing my two year corking maintenance for my roof. How could one automatically assume where the water leak is from without anyone looking at it first? Said it cost me $325 charge off the top.

Don't buy a house from M/I. We have purchased 7 new houses over the years and never had any problems with them except with the MI deal. They failed to tell us about a sewerage processing plant within nose shot of a property and then refused to refund out $7,000 deposit saying "well you should have known that it was there". But it was covered by a hill and vegetation. Well it's up to you to know. Crooked **. Be warned. You will be cheated!

We moved in on Jan 11, 2012 and I have been working on my home since then. Wall paint on the ceilings, ceiling paint on the walls. Paint popping over nails and plug outlet boxes with much construction material inside. Caulk around windows outside is on window in places and on brick in places mostly NOT sealing as necessary. So far I have removed 28 wheelbarrow loads of rocks and large stones where grass would not grow and am only two thirds done. About ten stones I could almost not lift to get into the wheelbarrow. The aluminum on the front porch was incorrectly installed - lower aluminum was over the upper and letting rain water enter to cause damage plus much more. Their service and repair work is pathetic. They're ignoring required repairs, failure to talk to me or even email.

We purchased a new townhome in a community that is still being built. M/I Homes followed thru with everything they promised. The salesman was professional and knowledgeable. Our home was done on time, and the building supervisor spent hours with us showing us the workings of our new home. Everything on our walk thru list was completed before we closed and the home was left clean and shining. We had an issue with light coming in at the front door and it was corrected within the hour! Our experience has been fantastic and we recommend M/I to everyone we know who is looking for a new home. They are a fantastic builder who really cares.

As I was trying to purchase a home in San Antonio from M/I Homes we used their office to get approved for the loan. Ringo the loan officer after he got all my paperwork confirmed that we are approved. After we gave them earnest money then he stated we are not approved for the house. On the top of that I put my house for sale after he said that we were approved. Now I am asking for my earnest back and Alfred the guy who basically in the subdivision office is saying, "I HOPE they will give you back the refund." This is not how you do business and I am very disappointed how loan officers told us we are approved then he stated, "You are not."

We purchased a house in July 2017. Since moving in we have experienced numerous nail pops in the walls, visible seams in the sheetrock are now appearing, the upstairs floors creak with every footstep and the overall quality of the trim work and painting is pathetic. The trim has multiple dings and dents that were just slopped over with paint, and there are numerous paint drips and runs. M/I says this is all just cosmetic, and they don't fix cosmetic issues. I guess they would rather let the poor craftsmanship speak for itself. Outside several plants have died, and we get ignored when we try to contact M/I (they are supposedly under warranty for a year, and it's not been a year since we moved in). So much for the warranty. Obviously these people do not care. I would recommend everyone STAY AWAY from M/I Homes. Buying this house was a big mistake.

I closed on a new home from M/I Homes in March 2017. The home is a reflection of what poor workmanship looks like. The trim pieces on the exterior of the breakfast bay have huge gaps in them. After complaining to M/I they still haven't done anything about it. When I compare this to other homes the trim pieces do not have gaps. M/I does not even respond to my emails.

M/I Homes is by far the worst builder, 3 years of living in a community in Florida and they still have not finished the development. They bait and switched from what it would look like in pictures to what it end up looking like. I will never buy an M/I home and I would recommend that nobody buy one. If you look at their reviews they rate 1.5 stars. That is pathetic. Stay far away from M/I Homes.

Bought a new home in March 2003 and windows are ripping off. Siding has no Tyvek installed as told to me by a Handyman. M/I Homes has not returned my calls. I have to now spend a lot of money to change the windows.

We have lived in our M/I Home for a little over 6 months and we could not be more pleased with the craftsmanship of our home. The design and livability of our home is everything we wanted. Scott was the main reason we decided to build with M/I. He was extremely easy to work with and he made this typically stressful process fun for us. During the construction process Drew was also very helpful and answered all of our questions quickly. Even after closing both Scott and Drew checked up on us to make sure we was going well.