M/I Homes

We built a home in Plano, TX 3 years ago with M/I Homes. From the get-go there were problems such as: way behind on schedule, not getting the plans as discussed, red tape over and over as they kept making mistakes, etc. Finally, it was built and when we moved in, there were still corrections that needed to be made to the point where they had to hire new vendors.

I bought the only lot beside a wooded preserve and very small community area that would be on the back and side of my home for privacy, peace and quiet. I asked the M/I salesman if anything would be built on the community property and he said, "No, it would be maintained as open park-like property of the community, and eventually maintained (grass cut) by the HOA." After the lot broke ground and construction began, I visited the property to check on progress and saw three men standing in the community area. I walked up and introduced myself as the owner and said, "What are you doing." One man said, "I am Matt, M/I Land Development Mgr. and we are going to install a playground here." I was shocked. He said, "Didn't your salesman tell you?" I said, "No he told me nothing would be built there and that was the basis I signed the contract on."

We recently moved into our M/I home in Dripping Springs, Tx. We couldn’t be more pleased! We are now retired and have had 3 new homes in Minnesota where weather can be extreme. The construction of this home is top-notch. The multi pane windows and Carrier HVAC system are of high quality and will provide efficiency in the hot Texas summers. The contractor and sales team at Arrowhead Ranch have been great to work with and we look forward to living in this beautiful part of Texas!

M/I Homes will make promises to have you buy from them. Then, they will not respect their word. I am about to close in a house in Spring TX Laurel park. The backyard is sloped big time, because M/I tried to meet the neighbor backyard height, which is way too high. M/I acknowledged the not typical large slope, promised to make it right, and pay for the retaining wall. Today, the quote of $7000 came in for a retaining wall, but M/I is willing to pay no more than $1000. We are too advanced in the process and my wife is tired of the whole thing. Yes we are about to buy a house with a backyard that will need some work and lot of money. Also, if you still decide to buy a home from them, make sure the original contract is respected. Amendments will definitely be brought in, and you will be paying for things that were said to be free on day 1. Good luck!

We bought our M/I home nearly one year ago after our house flooded. We immediately noticed some errors and pointed those out and when we moved in found many many more. We are the only house without ridge vents; the breaker is thrown when we vacuum; our toilet brand is Vortens (check it out on Google!), our backsplash has unfinished edges, the attic stairs are very dangerous (20" from top step to attic floor), the "rotunda" has 3 curved walls 1 straight wall.

Tried buying first house with M/I Homes here in Texas. We were given incorrect information numerous times. The first was whether or not their media room was in fact a media room. We wanted to remove this option once we were informed it was NOT walled off. We asked if it was walled off before ever selecting that option, and we were told it was. To be fair, every other plan there except that one it was walled off. We informed them we did not want this media room at that point. We were told we could not make changes to the permit once submitted. I called the city hall and the permit was still in REVIEWING. City Hall informed me since it was not even paid for, any changes could be made. We pushed back saying we no longer wanted this option, to which they agreed.

I am a Realtor in the Tampa Bay Area, my customer wrote a contract. Had to wire their Escrow deposit $10,000. Subsequently the loan was decline, I complained about 3 weeks ago and received a call from Doug ** Sales manager who asked me to apologize to the Buyer, that he dropped the ball and would expedite the return of their escrow and keep me in the loop. Today 10/9/18 as I had heard nothing. I called and text, still nothing. Buyer is feeling that they have to get an attorney. For my part as a Realtor why would I ever promote M/I Homes when they put Buyer through this hell. What are you doing with the Buyer's money???

We purchased an MI home 4 years ago in Tampa, FL. While we have been semi-satisfied with some aspects of our home, the customer service we’ve received has been not only atrocious, but insulting. We, as well as several of our neighbors, contacted MI regarding serious concerns about standing water on the sides of our homes where french drains SHOULD have been installed on every single home. Upon our initial interaction with the director of customer service, we received one response where he said he would absolutely not be installing french drains at our home- mind you one of our neighbors were successful in getting french drains and had been at their home as long as we have and had the exact same severity of standing water. But- they wouldn’t know that because before giving us a firm no they didn’t even take the time to look at our property.

We were first drawn to M/I Homes by the curb appeal of their model in Bridgeland. Once We walked in the door We fell in love with the style and design of their floor plans. They also offer features that I could not find in similar homes in my price point. We really love the flexibility and customization we had. When it came to building the home of our dreams and putting the finishings we wanted to make it our dream home we got exactly what we wanted. This is our third home to build from the ground up so we know that nothing goes off from start to finish without a few bumps but we couldn’t be happier with how those bumps were handled. Scott's communication with us throughout the building process made us feel like we knew what was going on at each milestone along the way. Love our home and would do it again.

We purchased our second M/I home a year ago. It was an inventory home in a beautiful Florida neighborhood. It was stressful from the moment we put our down payment on it. The finance contact quit and our paperwork sat. No communication until they notified us of a closing date. We didn't even know what our approval status was. They threatened us with our down payment. We finally got them to choose a date that worked for everyone. The customer care checkpoints came late or not at all. We had to chase them down for the massive list of things that were wrong. Calling headquarters begging for help.

Building contractors for M/I Homes did not seal the pipe correctly coming from the roof into my attic. The water was coming through a slight hole and leaked in my attic. It came through my drywall and leaked from the ceiling into my bedroom. It’s been three years since I closed on my house and when I called the current M/I roofing contractors, the lady automatically tried to say I wasn’t doing my two year corking maintenance for my roof. How could one automatically assume where the water leak is from without anyone looking at it first? Said it cost me $325 charge off the top.

Don't buy a house from M/I. We have purchased 7 new houses over the years and never had any problems with them except with the MI deal. They failed to tell us about a sewerage processing plant within nose shot of a property and then refused to refund out $7,000 deposit saying "well you should have known that it was there". But it was covered by a hill and vegetation. Well it's up to you to know. Crooked **. Be warned. You will be cheated!

We moved in on Jan 11, 2012 and I have been working on my home since then. Wall paint on the ceilings, ceiling paint on the walls. Paint popping over nails and plug outlet boxes with much construction material inside. Caulk around windows outside is on window in places and on brick in places mostly NOT sealing as necessary. So far I have removed 28 wheelbarrow loads of rocks and large stones where grass would not grow and am only two thirds done. About ten stones I could almost not lift to get into the wheelbarrow. The aluminum on the front porch was incorrectly installed - lower aluminum was over the upper and letting rain water enter to cause damage plus much more. Their service and repair work is pathetic. They're ignoring required repairs, failure to talk to me or even email.

We purchased a new townhome in a community that is still being built. M/I Homes followed thru with everything they promised. The salesman was professional and knowledgeable. Our home was done on time, and the building supervisor spent hours with us showing us the workings of our new home. Everything on our walk thru list was completed before we closed and the home was left clean and shining. We had an issue with light coming in at the front door and it was corrected within the hour! Our experience has been fantastic and we recommend M/I to everyone we know who is looking for a new home. They are a fantastic builder who really cares.

As I was trying to purchase a home in San Antonio from M/I Homes we used their office to get approved for the loan. Ringo the loan officer after he got all my paperwork confirmed that we are approved. After we gave them earnest money then he stated we are not approved for the house. On the top of that I put my house for sale after he said that we were approved. Now I am asking for my earnest back and Alfred the guy who basically in the subdivision office is saying, "I HOPE they will give you back the refund." This is not how you do business and I am very disappointed how loan officers told us we are approved then he stated, "You are not."

We purchased a house in July 2017. Since moving in we have experienced numerous nail pops in the walls, visible seams in the sheetrock are now appearing, the upstairs floors creak with every footstep and the overall quality of the trim work and painting is pathetic. The trim has multiple dings and dents that were just slopped over with paint, and there are numerous paint drips and runs. M/I says this is all just cosmetic, and they don't fix cosmetic issues. I guess they would rather let the poor craftsmanship speak for itself. Outside several plants have died, and we get ignored when we try to contact M/I (they are supposedly under warranty for a year, and it's not been a year since we moved in). So much for the warranty. Obviously these people do not care. I would recommend everyone STAY AWAY from M/I Homes. Buying this house was a big mistake.

I closed on a new home from M/I Homes in March 2017. The home is a reflection of what poor workmanship looks like. The trim pieces on the exterior of the breakfast bay have huge gaps in them. After complaining to M/I they still haven't done anything about it. When I compare this to other homes the trim pieces do not have gaps. M/I does not even respond to my emails.

M/I Homes is by far the worst builder, 3 years of living in a community in Florida and they still have not finished the development. They bait and switched from what it would look like in pictures to what it end up looking like. I will never buy an M/I home and I would recommend that nobody buy one. If you look at their reviews they rate 1.5 stars. That is pathetic. Stay far away from M/I Homes.

Bought a new home in March 2003 and windows are ripping off. Siding has no Tyvek installed as told to me by a Handyman. M/I Homes has not returned my calls. I have to now spend a lot of money to change the windows.

We have lived in our M/I Home for a little over 6 months and we could not be more pleased with the craftsmanship of our home. The design and livability of our home is everything we wanted. Scott was the main reason we decided to build with M/I. He was extremely easy to work with and he made this typically stressful process fun for us. During the construction process Drew was also very helpful and answered all of our questions quickly. Even after closing both Scott and Drew checked up on us to make sure we was going well.

Had water issue when home purchased in 2004. After a year failed attempts to fix, French drains were I stalled. I come to find that drains were improperly installed. Causing mold and now a costly repair. M/I Homes refuses responsibility. 14 year old home now needs major repair due to M/I Homes incompetent crews. Never buy a house from these people. Several homes in Huntersville NC Birkdale community required family moving out for several months while structural repairs were made.

Chose MI Homes to build my home and moved in May 2017. This is one of five homes I've owned, and the first built by MI. I have had issues since day one. The finishes are cheap, my previous house was built by Pulte, almost 100 thousand less and had more upgrades. I chose quartz for my countertops and island only to find out quartz isn't available in the width of the island shown in the model home and the main reason I chose house. I wasn't notified of this therefore there is an unsightly seam in the island, the main feature of the house and seen upon entering. I was offered to "mix" a black island top with my white and gray countertops to resolve the problem.

My M/I house has developed a water leak in the roof and is showing via a water spot in the ceiling on the second floor. The house is a little less than 9 years old. M.I. claims to have a 10 year structural warranty. When I contacted M.I. they claim the roof is not covered under the warranty. How can a roof not be considered a part of the structure of the house? I believe M.I. is just trying to side step having to repair the roof leak. This does not speak well for M/I Homes.

We purchased a M/I home in North Carolina in 2016. The first impressions with the salesperson, model homes, and the construction manager were overall pretty good. So we made our decision to spend $700k on our first so called luxury house with M/I. But apparently this was not a smart decision at all. After we moved in, we found nail pops and very obvious seam lines b/t drywall panels throughout the house. And M/I only agreed to fix two spots at one time while most builders will fix all when the one year warranty ends. We got flood issue twice in 6 months after we moved in, one caused by dishwasher and one caused by toilet. M/I was okay about the repair as our house was still in warranty. But please try to imagine homeowner's feeling about living in a $700k house where they experienced two flood issues in just 6 months.

We emailed M/I Homes back in April 2017 about the problems with several shingles missing from our roof. Someone did reach out to us and told us to contact the building manager Patrick **. We contacted Patrick April 21st, April 25th, and April 26th. April 26th we received a response from Patrick telling us they would replace the missing shingles. Rainstorms occurred for many days. May 5th Patrick texted us that the roofers should be out to replace the shingles. We specifically indicated where the shingles were missing. Then, we given a runaround that the roofers had the wrong address and that they would be back to replace the missing shingles which NEVER occurred.

We were nothing short of amazed when we first walked into the model. The style and design of M/I Homes model blew us away. When we meet Scott we knew we were not working with just "another" sales person. We could tell that he had a great deal of knowledge and passion for what he does. He is a true professional. Fast forward to the building of our dream home surprisingly our experience got better. Drew our builder is a great young construction superintendent. He was very prompt with answering our questions, he kept the job site clean. Our home was in nearly perfect condition for the first walk through. We even had our third party inspector, even he was impressed with how few imperfections he found in the home. After moving in we could not be happier with the entire experience and would gladly do it all again!

If anyone is interested in getting an honest opinion about M/I Homes and their quality I will certainly be happy to tell you about mine. I have been living on our home for a year now and we still do not have our issues that we noted on move in fixed. We have been complaining about our yard, the large puddles (huge amounts of standing water) and the drainage problems since the landscape company installed the grass after a large rain had created huge ruts in the ground.

We have had problems since day one. We've owned a M/I home for almost 3 years and have had numerous problems from the get go. We've been trying to resolve a leak issue for 3 years and now they are blaming the issue on HARVEY. What an absolute joke. Please, please do not buy a M/I home. Worst decision we've made. I wish I could give 0 star rating. 1 is too generous.

Scott and Drew are an incredible team to work with, they addressed any concern we had immediately! My new home in Bridgeland is beautiful and is a dream come true for my family and I. This is the first home I have built so I was a bit anxious about the process however working with Scott made it feel so easy. I want to thank everyone at M/I Homes who helped walk me through every step of this journey. Scott was very professional and has a passion for what he does. Again it was a pleasure to work with M/I Homes and we could not be more excited to live in our new beautiful home in Bridgeland!!!

Choosing to build with M/I Homes is our absolute biggest regret. This has been the most stressful, regretful mess and complete waste of our time. Seven and a half months in and we are still dealing with very high dollar quality issues, not to mention the smaller, but in no way insignificant, ones. Here's a list of our bigger issues: