About Lindal Cedar Homes
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The house had so many defects we had to go to arbitration which was a farce! What made this experience even worse was that I went to school with this scumbag. Now 20 years later I have leaking hose bibs. The plumber comes to install new bibs but couldn’t figure out how to get to the one on the deck which comes out behind the fireplace and another comes out near the corner wall in the basement. Plumber said they should be in crawl space.
My experience with Lindal Cedar Homes has been a nightmare!!!! They want your money upfront to start the process and are horrible at getting you what you bought. Once you send them your money the customer service becomes extremely poor at best. No site visit, no drawings (other than what I provided), survey, elevations only virtual meetings and lip service! I never received my refund after many requests. This company, Lindal Cedar Homes is a rip-off company. I would advise anyone to never consider doing any business with Lindal Cedar Homes. The Representative was a con artist to the max. I believe that this company needs to be put out of business. Very Dissatisfied Customer.
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Great process of designing the home. But they want your money up front and are horrible at getting you what you bought. Once you send them your money the customer service becomes extremely poor at best. We made some changes to the home and paid for updated drawings mid-December 2021. As of April 17, 2022 they have not responded as to when we might see the revised drawings.
You pay for delivery of the entire home and they backorder items. As far as they are concerned if you want the backordered items you will have to contact them and ask for them. Then they tell you some were not really backordered, "the guy who loaded them was misinformed." And if you want the backordered items, which you already paid to have shipped, you will have to come and get them. There have been other issues but the above is adequate reason to avoid them. Don't use them unless you are desperate.
In Lusby, MD. Builder Jim Davis was terrible. No real supervision on site, and would not accept responsibility for anything. Lindal design flaws everywhere. Since day 1, 18 years now, windows facing wind and rain have leaked. No resolution. So many other builders and home design companies. Go elsewhere.
Had a Lindal dealer install a room where there had been a three season porch. The roof leaked and the dealer was never able to fix it. He was soon out of business and there was a new dealer available. He couldn't fix the roof either. Now after several years and the third new dealer in the area, we still have buckets on the floor and no prospect of getting a repair. They seem to depend on the dealer for everything and the quality and capabilities vary. I was able to get several of the windows that had rotted out replaced, but I still have dry rot and carpenter ants in some of the beams. I really recommend very thorough checking of references with these guys. Try to visit the owners, not just talking on the phone.
While Lindal Cedar Homes are undeniably beautiful to behold, their business model appears to have been borrowed from a used car lot, mattress store or cheap pawn shop. This is a painful review for me to write because I have dreamed of owning a Lindal "Prow Front" cabin since I was a teenager... And now that I am a position to build multiple homes, I have found getting a straight answer out of Lindal to be absolutely impossible.
I have repeatedly asked for straightforward pricing information and all I get are absolutely useless broad estimate ranges of $280,000 to $450,000 for the same home. I have unsuccessfully tried getting a price for the home I am interested in built on site by their dealer with no upgrades. I have unsuccessfully tried to get pricing for the home I am interested in delivered as a kit for me to build on site. I have tried unsuccessfully to get the foundation requirements for the home I am interested in. I have tried unsuccessfully to get confirmation that the home I am interested in is designed to meet current code requirements for the state I live in. In fact, I have tried unsuccessfully to get any meaningful information needed to decide if a Lindal Cedar Home is a practical alternative for me.
It appears that their business model is designed to suck consumers into a long and complicated process with a dealer you are forced to work with where you are expected to get steadily more and more invested/committed without having any idea what the the final pricing is going to look like... Doesn't this sound like a jewelry store or pawnshop where they are trying to size you up and figure out how much they can gouge you for? The last time I felt this uneasy shopping, it was running from jeweler to jeweler in my 20's trying to figure out how an engagement ring was going to cost.
Check out their website (Lindal.com) and let me know if you can find prices or price ranges for any home or kit anywhere... Not even their "Quick Ship" homes have any pricing information... Worse yet, the dealer I dealt with couldn't provide me with any delivery time estimates either... I do not know for sure if my experience is the result of a rogue dealer or if this is the way Lindal wants their business run. Unfortunately, I have written Lindal corporate several times and each time they just refer me back to dealer without answering any of my questions. As a result, I am left to conclude that the dealer is doing exactly what Lindal wants them to do... Truly sad.
Made contact with the local Lindal designer in Seattle to talk very ballpark numbers regarding our new home. This was to start planning our financing and what our budget for land would be. She said she wouldn't talk pricing until we had a piece of land she could look at. Understanding that costs can vary based on environmental conditions, I get it. But I was just looking for a range so we could plan accordingly. So months go by and we find a couple of properties we're interested in (flying blind, since we don’t really know what we should be budgeting) and contact the designer but get no response. Then I call, no response. I call again, no response. We got tired of waiting so we did our due diligence and pulled the trigger on a property anyway.
After we closed, I contacted the designer AGAIN and leave a message telling her that we are now property owners and are ready to move forward. I get an email back the next day asking about the plans I might be interested in. I explain that we are looking at something small, likely one of their non-customizable "quick-ship" homes because we likely went over budget on the land. Again, no response. I followed up with a call/voicemail and still, no response. All in all, from first contact to last was nearly 8 months with no follow up. They claim they have homes for any budget, but they clearly only want to work with people who have very deep pockets and will pay for all of their "design services", IF you can get them to call you back, that is. We found another builder who wants our money and returns our calls.
We worked with Lindal architect dealer. Their program is not as advertised. They put together a plan that is poorly detailed, then deliver a package of lumber and materials, with much missing and much borderline - minimum spec material. Siding split and warped. Very thin. Much framing material missing and wrong sized. Nothing precut. Their recommended contractor built foundation at wrong level and off-square walls (by 6 inches per side). The company overcharges for all the material, and did not stand by any of their inferior materials. Stay away from this outfit.
I see some negative reviews for Lindal Cedar Homes but I bought a used one several years back and I love it! No matter what the weather, wind and season it's a joy to come home to. We have never had any structural issues. I think other reviews must be personality conflicts and building a house is truly stressful but at the end of every day I am thrilled with the light and the views. Nothing beats watching the moon-rise from the sofa, turning off the lights and watching meteor showers and airplanes, watching the moon or sun shadows through all the crazy windows, surrounding myself in wall to wall fall color and enjoying 3 feet of snow in my pajamas. No cabin fever here. I wouldn't trade this for anything! Now if I win the lottery my only plan to add on!
My home ended up being slightly less expensive than some of the stick-builders were offering in my local area. I live in Raleigh, NC and wanted a home in Aspen on land I had purchased in the early 2000's. This wasn't a problem for my Lindal Dealer! Dave was one of the nicest company representatives I have ever worked with and he truly gave me my dream second home. I was even able to get the sunken living room I had wanted. So happy! I'm heading out there again next week to stay for a month. Dave at Lindal made my second home dream come true.
Lindal Cedar Homes Company Information
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- Lindal Cedar Homes
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