D.R. Horton Homes Reviews

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About D.R. Horton Homes

D.R. Horton is an award-winning, family-owned construction business headquartered in Dallas, Texas. The company was founded in 1978 and is now one of the largest homebuilders in the United States. Currently, D.R. Horton builds move-in ready houses in 29 states across the country. The houses are complete or nearly complete and available for immediate purchase.

Pros
  • Energy-efficient
  • Smart home devices
  • Move-in ready
  • Financing available
Cons
  • No customization
  • Limited availability
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D.R. Horton Homes Reviews

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    Page 3 Reviews 35 - 235
    Staff

    Reviewed Feb. 27, 2025

    Can’t say enough about my purchase experience. My employer is growing business in Nashville area and relocating employees here. Whenever I can, I pass on contact info for Mike **. Very chill, knowledgeable, and helpful sales consultant.

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    Response from D.R. Horton Homes

    Hello Gwenne - thank you for sharing your experience with D.R. Horton. We hope you enjoy your new home for many years.

    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 26, 2025

    DR Horton in Albuquerque New Mexico is where we purchased in 2022 not knowing that we would have years of work ahead fixing things in a brand new house. The division is run by a realtor saleswoman, Tonya ** so beware that the 3rd party trades who actually build your house have no supervision by a GC or experience on site. She makes a lot of money on you the quicker the build is. Therefore 3rd party contractors do work as fast as they can, pushed to finish and get paid, and close quick.

    The leaders at division New Mexico take multi long vacations, so good luck getting an email back, they think it’s nothing. No customer service, they just call a third party trade who did the bad work in the first place to call you. We didn’t get to do an inspection before we moved in. Just got papers to sign on the brief walkthru with a salesman. We took notes, he didn’t. Basically everything from electrical to doors, plumbing, hardware, appliances, fire alarm didn’t work, or wasn’t wired correctly or worse. The folks that run DR Horton New Mexico are unprofessional sales people who have zero concern about a quality build for a customer. It’s all quick build money for them, vacations and parties. Buy from another pro quality builder, that can actually build your house right, sadly it’s a poorly run division for Horton in Albuquerque.

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    Response from D.R. Horton Homes

    Hi Tyler - you can find a copy of your home's warranty online at https://www.drhorton.com/documents-and-guides.

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    Installation & Setup

    Reviewed Feb. 23, 2025

    I purchased a new home 2021 at Rancho Mirage community. First issue was they tried to say no garage door motor would be provided. Eventually it was. Refrigerator, washer & dryer did not come with home. Had to purchase on my own. Then discovered the electric outlets had no power. Under warranty & fixed. Outlet in living room had a bad wire so had to pay for it myself. Past the warranty. Had home inspected after that. Insulation in attic is half of what state requires. A part for the fan motor in the attic was not installed. Front driveway concrete is now cracking. How terrible. That's my review. Thank you.

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    Response from D.R. Horton Homes

    Hello Harry - a copy of your home's limited 10-year warranty can be found online at https://www.drhorton.com/documents-and-guides

    Customer ServiceInstallation & SetupCoverage

    Reviewed Feb. 19, 2025

    Poor quality of materials, cheapest labor/contractor, do not stand behind their product. Common response from warranty service is “we don’t cover that.” I have had closet shelves fall off the wall because of poor quality drywall and improper installation. My latest issue is the retaining nut for the kitchen sink does not hold nor can it be tightened in any way because it is too big for the drain.

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    Response from D.R. Horton Homes

    Hello Eugene. You can find a copy of the home's limited 10-year warranty on our website https://www.drhorton.com/documents-and-guides. As your home is nearly three years old the remaining warranty is limited to major structural defects.

    Reviewed Feb. 19, 2025

    I would like to Thank Kimberly ** for encouraging me to purchase my home. When I walked in the office just to ask questions on the community, her winning personality led me to a no pressure closing. My experience was so Graceful and smooth I can’t Thank DR Horton enough. My experience with Finance, Walk thru, closing and after closing the Care and Concern from everyone was Outstanding!! I have never experienced a home purchase like this before. I recommend DR Horton Homes to everyone, they are the Best!!!!

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    Response from D.R. Horton Homes

    Hello Joyce. Thank you for sharing your experience and for choosing D.R. Horton to build your home. We hope you enjoy your new home for many years.

    Punctuality & Speed

    Reviewed Feb. 19, 2025

    My family and I are very pleased with our new home. Tanner has done a great job and the home has exceeded our expectations. Of course, with any new home, we have had some warranty items. Tanner has acted quickly and knocked the items out in record speed. Very pleased with the service after closing!

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    Response from D.R. Horton Homes

    Thank you for sharing, Michael, and for choosing D.R. Horton. We hope you enjoy your home for many years.

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    Reviewed Feb. 17, 2025

    Do not use this builder. I am stuck with a house that has foundation problems attributed to substandard construction practices. There is a crack from side to side… My house is 8-1/2 year old. D.R. Horton is failing to honor their warranties adequately, leaving me to deal with significant repair costs.

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    Response from D.R. Horton Homes

    Hello Jose. As your home is nearly 10 years old, the warranty for major structural defects is provided by Residential Warranty Company. We understand you have worked with them in the past and we encourage you to continue to work with RWC to ensure all valid warranty requests are appropriately resolved.

    Reviewed Feb. 16, 2025

    Purchased my DR Horton home Sept 2024! Worst decision I ever made. My house is literally falling apart. Doors already pulling away from walls same with cabinets , cracks all over the place. My shower has been clogged since I move in due to tile & grout being poured down the drain. Plumbers have been out multiple times telling the warranty supervisor that they need to pull out the shower & DR Horton refuses. It’s time to get a lawyer.

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    Response from D.R. Horton Homes

    Hello Christie - thank you for posting your comments. Your concern has been directed to our management team in Tulsa for their attention.

    Reviewed Feb. 15, 2025

    Maybe we are one of the lucky ones. We bought in summer 2021; house done in March 2022... always kept apprised of progress by our superintendent even when we were in BY for that duration. Luckily, have had none of the serious issues others around here seem to complain about. From our experience, I don’t think you will do much better with any of the other home-building companies.

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    Response from D.R. Horton Homes

    Hello Nicholas. Thank you for choosing D.R. Horton and for sharing your experience. We hope you enjoy your home for many years.

    PriceStaff

    Reviewed Feb. 15, 2025

    My family and I have invested in a D.R. Horton house and what we got was a poorly finished house with the quality of a cheap apartment. The trim over the garage began falling off after 2 years, the garage door opener has never worked well, in the attic, you can see how bad the lumber they used is. It's thin and knotted. The master bedroom has a bathroom with an open doorway to the closet. All the moisture from the bathroom will turn to mildew on your clothes and there's no outlet to plug in a dehumidifier in the closet. We had to pay a guy to finish what Dr Horton wouldn't do and put a door in the doorway from the bathroom to the closet.

    The house is flimsy so you have to be careful or it will look rough in no time. I don't like the way DR Horton treats its laborers. I believe the houses are poor quality because they're having laborers throwing these things together too fast. I've just seen four houses go up in a couple of weeks and even heard hammering after the sun went down. Working people into the ground to get a quantity over quality is un-American. With the unreasonable prices of houses these days, you'd think the quality would go up. With DR Horton, you're not getting what you pay for.

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    Customer ServiceStaff

    Reviewed Feb. 10, 2025

    I have had an excellent experience so far with D.R. Horton. I just purchased a new build in AJ and so far everyone in this process has showed great communication. I did my walk through with Collin and he did an extremely thorough job on the exterior and interior of the house. While doing the walk through, he continually provided me with tip on how to maintain the house and get in contact with himself or the warranty department. Post Walk through I have been able to reach out to Collin multiple time and he has able able to assist me and or provide me with tip on how to make things better. I have also had to reach out to the warranty department because I had a minor leak under my kitchen sink and they got back to me same day and I had someone come fix it next day. I have really enjoyed the communication they have and check-up that they do. D.R. Horton has made this home buying process very easy and straight forward. Thank you.

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    Response from D.R. Horton Homes

    Thank you for sharing your experience. We hope you enjoy your new home for many years. Thank you for choosing D.R. Horton.

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    Price

    Reviewed Feb. 6, 2025

    Anyone looking to buy a DR Horton home - DON’T! As you see in other reviews it’s same anywhere you buy from them. Cheap labor equals to more mistakes w the house and cheap material. Tips: RUN! And also if you are still looking to buy after all these negative reviews get everything they promise in writing! Good luck!

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    Response from D.R. Horton Homes

    Hi Don. D.R. Horton provides a 10-year limited warranty on its homes. If you are in need of warranty service please submit your request online on the company's website.

    Reviewed Feb. 3, 2025

    Purchased house in StephenCity, VA and very scared in the first place after looking at reviews and my worst nightmare came to reality. The quality of the house was a big concern and they did not address issues identified in first 30 days even after 6 months of purchase. I have reported the issue to local contractor, sales team and even created warranty request. It just bounced around without any resolution. In the end, the issue is still not addressed. I am tired chasing them and apparently the neighborhood agrees with me.

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    Response from D.R. Horton Homes

    Hello - this matter has been directed to our management team in Tysons, VA for their attention.

    Price

    Reviewed Jan. 30, 2025

    DO NOT BUY from these folks. Cheap material and cookie cutter prices. They will do whatever they can to cut corners. They will tell you anything to make the sell. In less than a year I have had more than my share of issues and they will provide a band aid to make you go away. I’d advise everyone to read reviews, talk to others in the area etc before purchasing a home from these builders. South Carolina.

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    Response from D.R. Horton Homes

    You can contact the corporate office by completing a Contact Us form on the company's website.

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    Customer ServiceStaff

    Reviewed Jan. 29, 2025

    Customer service team is really awful. They are not understanding the problems and saying they fix the issues which are documented only during the walkthrough. If I raise a service request they just say no action will be taken. Poor service and harsh responses from the customer service team.

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    Response from D.R. Horton Homes

    Hello Anil - please ensure all requests for warranty service are submitted on the company's website www.drhorton.com/warranty. If you need a copy of the home's warranty it can also be found on the website.

    Staff

    Reviewed Jan. 27, 2025

    I'm writing to review my personal experience with some of the ladies with DR Horton in Central Ohio. Dani ** of sales, Nicole of marketing, and Holly of construction, hosted our Girl Scout Troop at one of their model homes. They expressed to the girls not only how it all works, but that women can thrive in their industry. We thoroughly enjoyed their product that we saw and the ladies were wonderful to work with. They answered everyone's questions and one of our families was interested in buying. I would definitely recommend DR Horton both for their quality products as well as their phenomenal personal skills.

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    Response from D.R. Horton Homes

    Thank you for your recommendation, Carla.

    Customer ServiceCoverageSales & MarketingPrice

    Reviewed Jan. 27, 2025

    Updated on 01/27/2025: The response is a reflection of how much DR Horton values customer service. Thank you.

    Original Review: So DR Horton claims that they warranty plumbing for 1 year. I had a water leak, I called the vendor, they came in and said the issue was not covered under warranty. That would have been fine but then they asked me to pay $150 as service fee. I thought that was unreasonable to charge to diagnose an issue but not fix it. I could have had that diagnosed from some other vendor for a much cheaper price but that would void the warranty. This appeared some sort of scam. So I called the DR Horton representative who sided with the vendor. Then I called their local office and they said the same thing. It seems a well coordinated effort to unreasonably charge the customers in the name of warranty. I would caution people to be aware and ask questions.

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    Response from D.R. Horton Homes

    A trip charge and / or diagnostic fee is normal business practice for tradesmen to charge for their time and skill when a repair is not covered by a warranty. The plumber may have explained to you why the repair was not covered by warranty.

    Customer ServiceInstallation & Setup

    Reviewed Jan. 22, 2025

    I would never purchase, nor would I recommend anyone to purchase a home from this builder. As soon as I close they haunt you for a review. A year and a half into living in the home the master bedroom had a leak. The leak was coming from the window, they silicone glue the window, which was completely defective and installed it in my home. They told me I have to patch it myself and call someone to replace the baseboards because eventually they will rot the appliances started breaking six months after moving into the home. They refused to help or replace anything that is broken. I would never buy another D.R. Horton home.

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    Customer Service

    Reviewed Jan. 21, 2025

    Understandably, after buying a brand new home, issues will arise. DR Horton promises warranty to all major functions of the home, but does not have the capacity or the care to follow through. They continue to throw up houses, but dismiss issues of their current customers. They rather jump through hoops to not fix things than to uphold their promise of customer service. It is also very difficult to get in touch with someone at least in Tucson AZ. I have been having issues with my water heater since month 4 of moving in. It is now well over a year, I do not have consistent hot water, and have had to hire an outside plumbing company to diagnose the problem because the DR Horton contractors (Wallcon) and warranty liaison, Eddy, have been dismissing me for months.

    I have now been in touch with the builder superintendent who promised to have the water heater replaced, but now after a week of going back and forth with him, he is trying to have me pay an outside plumbing company (and I will be reimbursed supposedly) to try something else to see if that will help. I could go on and on with details, but bottom line is that DR Horton is a money-hungry business who cares little of customers.

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    Response from D.R. Horton Homes

    Hello Krystina - thank you for sharing your experience. This matter has been directed to our management team in Tucson for their attention.

    Sales & Marketing

    Reviewed Jan. 19, 2025

    I live in Indian River Preserve in Mims, Florida. Sonja **, a sales person and also a board member on our POA. She should stick to sales as she is not aware of the rules of IRP. A resident should be on the board instead. Randy ** with Tower Property Management is equally uniformed regarding POA restrictions. Hopefully a new sales person and property management company will be assigned before the next phase.

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    Reviewed Jan. 17, 2025

    Purchased a home in December 2024 and I regret it. DR Horton has a history of making mistakes in homes across the US. My home had mistakes all over. From flooring to Cement to cabinet and caulking. I requested maintenance but nothing.

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    Response from D.R. Horton Homes

    All requests for warranty service should be submitted on the company's website.

    Reviewed Jan. 17, 2025

    "It is the consumer's responsibility to schedule the 1 year review" is the biggest cop-out of fixing anything I've ever heard. The door handles fall off within months, the flooring is water-resistant but definitely not waterproof. I wouldn't buy from them again. Not like this review is going to change anything since they're one of the few builders and you almost have to buy from them anyway.

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    Response from D.R. Horton Homes

    We ask that homeowners submit all requests for warranty service (including a 1-year review) on the company's website to best manage the request.

    Staff

    Reviewed Jan. 13, 2025

    They did a good job on my house and so far every issue has been resolved. With two exceptions and I have been told that they have to order the materials and then schedule the two different companies to perform the job.

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    Response from D.R. Horton Homes

    Hi James. Thank you for sharing your experience with D.R. Horton. We hope you enjoy your new home for many years.

    Reviewed Jan. 12, 2025

    I recently purchased a newly constructed home by D.R. Horton in Ocala, FL and am greatly disappointed by the things I did not notice at first. There are already hairline cracks in the garage floor, lanai, and driveway. There's also a crack in the stucco and a piece of it already fell off. I heard a popping sound from the bottom of the bathtub the first time I stepped in it for a shower. The refrigerator is against a wall and pantry door so I have to pull it out in order to fully open the freezer door. Not to mention one of the inside freezer doors had a big crack in it. Last but not least, they used flat paint on the interior walls instead of a satin or eggshell finish which makes it harder to clean. I also feel that the house should have come with dimmer switches instead of having one of their vendors contact me to upgrade it.

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    Response from D.R. Horton Homes

    Hello Mike - please ensure all requests for warranty service are submitted on the company's website.

    PriceStaff

    Reviewed Jan. 5, 2025

    Almost 2 years since closing and every time I look around at the messy unprofessional workmanship D.R. Horton has done makes me feel sick. The super, the real estate agent, the Dr horton sales associate all at fault. They were here watching the men work. I was in Canada. This home still needs $$$ more of out of pocket $$$ to finish the way we thought it should have been completed. Drywall has been redone 2 x to no avail. Ceilings need to be completely redone which is messy and expensive... time will only tell on other things we will face once it ages a bit. We saved and saved to afford this retirement home... now embarrassed to show to family and friends.

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    Customer Service

    Reviewed Jan. 3, 2025

    When you purchase everything is all good. Then you call them and leave messages about warranty issues and they don’t get back to you. Then say I was busy when you have to call them back. Sent picture to person in charge at 123 Palm Drive. Messages showed read but never called back. Had to call him back for a crack in the wall on the cabinet. Shouldn't be that way and they are so nonunderstanding of issues but always ask, "Can you give me 5 stars". Absolutely not. No five stars from me. Not this time. This shouldn’t take an hour to do but will end up being weeks.

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    Response from D.R. Horton Homes

    Thank you for your review. We forwarded your comments to our team in Raleigh for their attention.

    Reviewed Jan. 3, 2025

    Imagine a group of toddlers constructing your home. That’s the level of quality you are getting when buying a home from D R Horton. I have never walked into a house that has been put together so backwards. Paint around the hardware versus paint the doors then install the hardware. They could not paint the top of the doors either. According to Horton supervisors as long as it’s within a quarter of an inch it’s fine. What a joke. Who taught this company how to build homes. Oh, a group of toddlers.

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    Response from D.R. Horton Homes

    Thank you, Ian. If you have any warrantable repairs please ensure they are submitted on the company's website and for the most efficient resolution.

    Customer Service

    Reviewed Jan. 1, 2025

    New home build right away HVAC system was down in 100 degree temp. No service. Second sewer line back up. No service again. I invested my saving said get plumber. Camera cracked, bowed line backed up 8 months. Have time response after 2 weeks again not under warranty. Now I’m asking for paperwork warranty. No response. Not looking for lawyer so not buy warning buyers. Pecan Square Madera same with my community. Do not buy.

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    Response from D.R. Horton Homes

    Thank you for your review. All requests for warranty service were completed in a timely manner.

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    Installation & Setup

    Reviewed Dec. 28, 2024

    I purchased a three year old D.R. Horton home. The square footage is great and lot size. Upon moving in and was missed on my home inspection we found some issues. The window or the garage is improperly installed. Allows air to come in, we had door knobs to fall off, flooring to peel up and smoke detector to just fall from the ceiling. Very poor craftsmanship, nails can be seen, the joints of the ceiling is also showing. We have spent more than what we should moving in a home that is just 3 years old.

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    Reviewed Dec. 27, 2024

    Dr Horton is a good builder but not close to perfect. I would especially shy away from smart home features. Deako lights, as they sometimes stay on when you shut off the switch. Honestly that is the main portion of my complaints. There are a few other problems here and there but nothing as terrible as putting a baby to bed and not being able to turn off the lights.

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    Response from D.R. Horton Homes

    Hi Brent - thank you for your review. Please ensure all warranty requests are submitted on the company's website for most efficient resolution.

    Installation & Setup

    Reviewed Dec. 27, 2024

    Closed on 10/28/24. First off, the loan process was easy, and the sales process was fine but I do wish they were more forthcoming with the negative reviews and let me decide. The build process is a whole other story... The super they used had no empathy just a check the box kinda guy. The community we're in has too many homes and not enough sup's to make sure that the subcontractors DR Horton uses build things right. Here are just a few of the issues are experiencing the worst was given to us right on Christmas Eve in our brand new home...

    • Paint issues partially resolved but the sub they had come in dripped paint all over the carpet and tile. Laundry 240 receptacle installed upside down and bent electrical plug. One of the sups came over to fix it and just slammed and punched it into the wall right in front of me.
    • Dishwasher detergent door broken on closing day but since we signed DR Horton made us go through Whirlpool to replace it.
    • Water on North side of home (standing water) present every time we looked at the home and even present today.

    • Vent hood not installed above microwave. They left it after the inspection and never put it back. The same sup that slammed the laundry plug in did the same thing here.

    • The main selling point of DR Horton was Deako lighting. The issue is the subcontractor they used did not test the hot and switch leg wires therefore none of my smart switches worked until they hired a real electrician to resolve it. The landscaping died from Hurricane Milton but was never fully resolved. They came back over and just propped the plants up with the mulch.
    • Lower level shower drain full of garbage and not draining. Submitted warranty and they came out to our surprise to find water bottles, chunks of tile and garbage in the drain.

    • Breakers popping in garage and losing lights. The circuits only hold 12amps.

    • Water(hot) short supply maybe faulty water heater. Water does not stay hot. We have a 3313 sqft home and three bathrooms but the five of us can't shower in the morning without cole showers.
    • THIS IS THE BIG ONE -> Drain and sewage flood and issues main clean out pipes were not cemented and up to code they also did not install and check valve. On Christmas Eve we had two inches of sewage all over the gifts, tree, rugs and furniture.

    • HVAC air filter wrong size written on sticker no one knew what size it was so I grabbed a tape measure checked myself and ordered it. But man the attention to detail is terrible.

    Before DR Horton replies to submit warranty tickets I have for all of the above issues. Some are fixed and some are not. The ones that were fixed were slapped together. What I want is a Senior Manager for Sarasota to call me.

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    Response from D.R. Horton Homes

    Good afternoon, Matt. We have escalated this matter to our senior management in our Sarasota division for their attention.

    CoveragePrice

    Reviewed Dec. 26, 2024

    Whoever they hired for the landscaping when our home was being built hit the drain pipe and now they won’t cover the cost even though it’s their fault for it. They said they can’t control what grows under the ground. Even though a metal stake doesn’t grow underground..

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    Response from D.R. Horton Homes

    Hello Justean - this matter has been assigned for review by our local team.

    Reviewed Dec. 25, 2024

    I live in a DR Horton development in Magna, Utah. Of course I understand that it’s still in development and there is going to be construction noise until the development is completed but it is Christmas Day and they are doing construction. I have been listening to hammering for hours this morning. You seriously can’t give your construction crew the day off for Christmas to spend with their families? Disgusting. Shame on you, DR Horton.

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    Reviewed Dec. 20, 2024

    We really like the Irving Home. She showed us lots that were going to have Irving Homes built on. I will be starting my new job on January 6th, so I would have to work 2 months before qualifying for a loan.

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    Response from D.R. Horton Homes

    Hi Douglas. Thank you for sharing your experience. We look forward to helping you find your new home.

    Reviewed Dec. 20, 2024

    I underestimated the bad reviews and stupidly purchased the house thinking it couldn’t be that bad and people are complaining about too much. But less than a week after closing, our first new home is filled with sewage due to a blockage in the main line from construction materials. Combine that with the appalling lack of craftsmanship. Shame on you.

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    Response from D.R. Horton Homes

    Please ensure a warranty request is submitted so this can be appropriately resolved.

    Reviewed Dec. 18, 2024

    Coral Bay in North Fort Myers is a big disappointment. Bahia sod on lawns dies and becomes weeds months. Multiple cases of lawn parking. HOA does not enforce rules. Amenity ctr promised for 6/24 still not close! Poor workmanship.

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    Customer ServiceContract & TermsStaff

    Reviewed Dec. 16, 2024

    First: I have a work colleague who has bought 2 DR Horton homes and is very satisfied. I intended to buy a DR Horton home. However, they told our Realtor how important it was that we sign the contract rapidly (which, of course, he relayed to us), then they sent the contract directly to us, and took our $5,000 earnest money before our realtor was even informed the contract was available to review. Then they pointed out a clause in the contract saying "any previous agreements are null and void." They used that to NOT honor their promise to provide $10,000 in closing costs, even though the offer we made and they accepted clearly stated we would be using our lender and they would be providing $10,000 in closing costs. They flat refused to pay the closing costs as promised.

    Based on their refusal to honor their original promise, we informed them we would not be going through with the purchase, but they ignored those emails. Their closing agents and insurance agents continued to contact us. We had to get lawyers involved to get our earnest money back and convince them we wouldn't be purchasing the house.

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    Response from D.R. Horton Homes

    Thank you for sharing your comments. Incentives provided by DHI Mortgage are not available if a different lender is used.

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    Verified purchase

    Reviewed Dec. 9, 2024

    I’m going to be completely transparent and honest. We applied for our home in August and at first sight, as first time homebuyers, we were extremely excited for this. After moving in, we were like this is the worst place anyone could ever get. They never applied for address for us so we never got our mail because our house didn’t exist. The paint and cabinets in the house is EXTREMELY CHEAP! The locks on the doors are hard to use, window squeaks when opening. We're paying for amenities we can’t use. They said the gym and pool would be open in two weeks. That was 5 months ago but we’re still being charged every month. There’s insects in our water dispenser from the refrigerator, cracks in the ceiling and so much more. Stay away from this place! Please!

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

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    Customer Service

    Reviewed Dec. 9, 2024

    D.R. Horton is absolute trash. I have only been in my house for a year and a half and there has been so many issues. My heat never works, water damage, leaks through first floor light fixtures, cracked grout which I sealed, my front door knob falls off constantly, faulty breakers and numerous garage door issues. Not to mention we decided to do our insurance with them and they never answer an email!

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

    Installation & SetupStaff

    Reviewed Dec. 7, 2024

    Very unprofessional. From the start we had an ugly experience. The corner of my house from foundation is falling apart. All tiles in My home are unlevel and missing grout. My plug within the first months melted. Washer they installed was broken then tried to make it seem as if we broke it. Washer flooded the floors. First 2 days toilet and bathtubs flooded the home as well. Had to have carpets in rooms sucked up from all the water. Oven that came with home is also bent but didn’t notice till me had to move it and guess what? No warranty. They made me mark all uneven tiles 5 times and no one never showed to fix it. My back and knees were in so much pain because of this. This was poorly built and everyone we have spoken to is very unprofessional. I would never recommend this home builder. Paying almost 300 thousand for a home they rushed to build and it’s very sad. My husband is ex military (Navy).

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    Reviewed Dec. 5, 2024

    They are all criminals. They built our home out of moldy lumber causing us to get very sick. There were also many other issues. Attic not ventilated to code causing the mold situation to get even worse. Exhaust fans venting into the attic instead of outside. HVAC system was oversized causing humidity issues.

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    Response from D.R. Horton Homes

    Hello Patrick - Your home is more than 10-years old and the warranty has expired. Homeowner provide maintenance is required to ensure mechanical components operate efficiently and effectively

    Reviewed Dec. 4, 2024

    My boyfriend and I purchased a Horton Home - Bella Lago in Parrish, Florida. We, along with many of our neighbors, have been plagued with poor workmanship and Horton has been unresponsive. More importantly, if you are willing to spend around $400,000-$500,000 for a home here, be ready to be plagued with crime and vandalism, to say the least. Horton themselves are in violation of their own Bylaws. The Bylaws indicate that there can only be 20 percent of homes designated to be rentals and the HOMEOWNER needs to reside in the home for AT LEAST a YEAR, before renting it. Not only is that NOT being endorsed, but, this neighborhood is being bought up by investors that are turning them into Section 8 homes! So, if you have $400,000 - 500,000 and don't mind if your neighbors do not take care of their homes, park illegally all over the place, then WELCOME TO HELL!

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    Response from D.R. Horton Homes

    Concerns regarding community by-law adherence should be addressed with the community's property management company. The homeowner should ensure all requests for warranty service are submitted on the company's website and may contact D.R. Horton with any concerns through the website's Customer Care tab.

    Reviewed Dec. 2, 2024

    Builder shut off electric power one day after Thanksgiving Holiday weekend, on Monday morning to be exact, could not even move in. We closed on the Wednesday before Thanksgiving. They told us we would have several days after Thanksgiving weekend to transfer over. This caused us to incur about $1000 of additional expenses. Jon **, and Alex ** were not experienced enough to understand the situation, and thorough enough in the closing procedures.

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

    Staff

    Reviewed Nov. 27, 2024

    LaRue ** at Radiance was the superintendent that helped my clients in this community. He was ALWAYS available, and very attentive to any questions and or concerns my clients had. I have been representing buyers for over 20 years and I have never dealt with a more caring representative on a new build. I will continue to bring buyers to this community based on our experience with Mr. **!

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    Response from D.R. Horton Homes

    Hi Staci - thank you for sharing your experience and for bringing your clients to D.R. Horton. We hope your clients enjoy many happy years in their D.R. Horton home.

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    Reviewed Nov. 24, 2024

    The house we purchased was built with multiple severe defects. From day one, we've been dealing with a shower leak that led to a mold infestation. Two years later, this initial defect is still not fixed. We haven't been able to use our master bathroom for over a year and are living with a mold hazard. We reported the issue to the Warranty Director, Robert **, but for two years and two months, the mold hazard affecting our health has been neglected without resolution. There's been no progress or hope. DO NOT BUY!

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    Installation & SetupStaff

    Reviewed Nov. 22, 2024

    Despite our home being less than 3 years old, one of our circuit breakers is malfunctioning, causing our refrigerator circuit breaker to trip every 2 – 3 hours. DR Horton has said that this is not their issue and that repairs would be at our cost. However, there should not be any reason for a circuit breaker to malfunction especially one in a house just 2 ½ years old. Also, there should have been no reason to incorrectly install the initial wiring despite specs from the builder. Instead of offering to make things right, DR Horton representative sent me on wild goose chase to file a warranty claim. That of course was denied, with the representative saying the warranty period has lapsed. This shows no regard for customer relations.

    There are several issues around this. Strade Electrical and DR Horton are both part of the problem. 1. The Strada technician sent out to assess the situation was argumentative and condescending. a. He stated that circuit breakers fail regularly and need to be replaced “like tires on a car” which is absurd. b. He said the original wiring was wrong and that the refrigerator should have its own electrical line and separate circuit breaker. c. Without a word, he abruptly turned and left our house.

    2. According to the Strada technician and the outside hired electrician, the arch circuit breaker installed is incorrect for a refrigerator because the motor, etc. cycles. 3. The refrigerator is on the same line as the outlets along the outside wall of the kitchen. Although a spokesperson for Strada indicated that the building code at the time of construction allowed this, the code has since been changed to prohibit this installation because of the probability of this problem occurring.

    4. We checked the national standards for electrical installation for a refrigerator. The national standards indicate that a refrigerator should be on a dedicated electrical circuit. a. Both the Strada technician and the outside hired electrician stated that installation is wrong as the refrigerator needs to have a separate line and circuit breaker. b. Pasco County and Dade City electrical inspectors have said the same thing; noting that the code was changed because the code which permitted such incorrect combined wiring. c. According to National Electric Code, the standard benchmark for safe electrical design and installation requires that a refrigerator be wired with a dedicated line and circuit breaker. (I can supply the necessary code wording if desired.)

    It is our opinion that as a reputable builder, DR Horton should have known that the installation for a refrigerator on a combined electrical line is wrong. There is no reason that we should expect a critical component such as a circuit breaker to fail in such a short time. We would expect that all of our circuit breakers would last for decades. Due to DR Horton’s refusal to make things right, we have to pay for the repairs ourselves and get a new refrigerator as the several times a day mini-power surges with the turning the circuit breaker back on has wrecked the motors and refrigeration components.

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    Reviewed Nov. 22, 2024

    Our home is new construction. We have an issue with our AC unit leaking through our bedroom ceiling. DR Horton has pointed the finger at our forgetting air filters that were too good. Another AC company we hired have shown us the filters are the least of our worries. Mold is growing inside and outside of our 1 year old AC unit after bringing attention to this issue 3 months ago. DR Horton is non responsive. Happy to turn this review around if you take care of customers.

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    Staff

    Reviewed Nov. 16, 2024

    We bought our home in November 2023. We just had our one year walk-through. I can’t say enough about James. He is very professional and knowledgeable. James always aims to please his customers. I would highly recommend buying a D.R. Horton home.

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    Response from D.R. Horton Homes

    Hi Steve - thank you for sharing your experience. We hope you enjoy your home for many years.

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    Customer Service

    Reviewed Nov. 14, 2024

    We liked the model and expected quality. Unfortunately for a new home I am dealing with a leaking shower that was fixed during the warranty period, and now is still leaking after they “fixed it” - master bedroom. Floors are uneven and move way too much. I am literally afraid they are going to cave in! Doors and floors squeaking as if this 3 year old home is 100 years old. No help from customer service! After the warranty period you no longer exist! I think if something is broken and fixed during the warranty period and was not done properly a second time it should be addressed!! Very disappointed. I put my life savings into a home to live in for many many years and now regret it immensely.

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    Response from D.R. Horton Homes

    You can find a copy of the home warranty on the company's website.

    Customer ServiceStaff

    Reviewed Nov. 14, 2024

    We purchased our home in 2022. We have had structural issues as a main support beam was omitted when building our home. (How does this even happen, I don’t know?) This was repaired. We now as of this week have a MAJOR plumbing issue with our sewer line. The pipes weren’t properly sealed causing back up in our plumbing. This is plumbing 101! We had to call an emergency plumber to help alleviate the problem temporarily over the weekend. Our neighbors have also have had similar issues.

    We are waiting on the warranty department to contact us, but who knows if this will happen. From their customer service, sales team, warranty team, project managers and contractors, this company is a complete embarrassment! No one calls you back and you constantly have to hound them for THEIR mistakes. DON'T waste your time buying from them. Worrying about your home collapsing or flooding due to horrible workmanship is something that a homeowner should never have to deal with. I would be embarrassed to be employed with this colossal failure of a company!

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    Response from D.R. Horton Homes

    Hello Morgan - years three through ten of your home's warranty is managed by Residential Warranty Company. A copy of the RWC guide can be found on the company's website, for guidance as to how to submit a warranty request through them.

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    Price

    Reviewed Nov. 13, 2024

    DR Horton literally used particleboard for all of our baseboards. The second it becomes wet it swells and it is ruined. All of our baseboards are ruined after being here for just a few months. They literally came into my home and told me it is my fault because I mopped my floors. I use a robot vacuum that puts off hardly any water, but that is their excuse for putting in cheap crap into a home.

    Also, a few months later, all of the carbon monoxide poisoning alarms went off. Come to find out they did things in my house. They were supposed to do. It never should’ve passed inspection according to the company. They built my hot water heater too close to the wall and left something for DR Horton to come and fix it. Horton ignored me and blew me off. My house was built cheap. They do not actually do warranty. Uses particleboard for baseboard. They acknowledged and admitted they used to use and now they are using particleboard.

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

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    Installation & SetupStaff

    Reviewed Nov. 9, 2024

    Bought a DR Horton home in Crawfordville, FL, in September 2023. I love the neighborhood and the house. Unfortunately, DR Horton employs only the cheapest subcontractors and uses only the cheapest materials available at the time of the build. “Luxury Vinyl Flooring” is thin vinyl strips glued directly to the concrete foundation - no leveling, no sublayer. We had several pieces come unglued and/or bubble which had to be replaced. The foundation had a very large 4 foot long and 3/4 inch wide crack that we could see in the vinyl. After many, many warranty replacements of several planks - some twice replaced - the contractor Sherwin-Williams Flooring, not DR Horton, properly replaced (leveled and repaired the crack) most of the main floor in the living room of the house. That’s just one example of the issues we have to deal with.

    It’s a long list, including master shower insert leaks, doorknobs falling off the doors (all of them), doors incorrectly hung and out of square, clogged bathtub drains (with constructions garbage), trim poorly cut and installed, a window latch breaking off (week one), scrap wood used on a threshold, siding installed improperly, missing trim out for the refrigerator and washer/dryer, attic insulation 7” deep instead of the stated 13.5”. Additionally, the drainage system for the neighborhood was improperly graded and constructed. Almost all of these issues have been remedied but, frankly, none of them should have occurred had quality construction been a priority.

    The attitude of the people working at DR Horton is ambivalence, at best. They don’t care about quality work, and are in fact willing to pass off shoddy workmanship and materials as being what the consumer should expect. The crew we worked with were completely unorganized, unprofessional, and cared not at all about the workmanship with which they built this house. I am saddened that this is the norm with this company and would never buy another home from them.

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    Response from D.R. Horton Homes

    Hi Dottie - Sherwin Williams is a D.R. Horton vendor partner that we work with in your community to resolve flooring concerns. We are happy to hear they resolved your concern. We find only one warranty request has been submitted in our system and all warrantable repairs were resolved. We hope you enjoy your home for many years.

    Reviewed Nov. 6, 2024

    I have been in this house 4 years this November and I am starting to see mole. I have 3 others in my neighborhood who have this same issue. These guys are scammers. They do not enclose that these homes are not built to Louisiana standards. Faulty construction.

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    Response from D.R. Horton Homes

    Hi Megan - your concern was escalated to our management team and we understand they are meeting with you within the next week.

    Customer ServiceStaff

    Reviewed Oct. 28, 2024

    We had the best experience working with Lori. She happily took the time to over the phone to thoroughly answer all of our crazy questions and didn’t make us feel rushed or pressured. She made us laugh and gave us over the top customer service. Thanks Lori. ~

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    Response from D.R. Horton Homes

    Thank you for sharing your experience, Kathy. Thank you for choosing D.R. Horton and we hope you enjoy your new home.

    Installation & Setup

    Reviewed Oct. 25, 2024

    I bought property in Cary last year, within a year I see many issue in the property like crack in the doors, creaking sounds all over the home, bulge on floor tiles. Improper install of door knobs etc.

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    Response from D.R. Horton Homes

    Hello Prabhu. We are unable to identify you as a D.R. Horton homeowner. Please ensure all warranty requests are submitted on the company's website for appropriate attention.

    Punctuality & Speed

    Reviewed Oct. 24, 2024

    We bought a Dr Horton home during COVID. They took their sweet time building it and blamed supply shortages. By the time the house was ready we had spent upwards 20k in hotels. Once we got in the home, during the final walkthrough the construction manager 'Danny' tried hiding a huge defect in the wall, an AC condensation pipe protruding from the wall. Instead of fixing it they placed a huge stove in front of it to hide the defect. They thought we would be too dumb to notice.

    Their electric work and plumbing all quickly fell apart. The shingles were not put on right and flew off at 35 mph winds. When putting in a vanity we found the workers had left open water bottles behind the wall. All this was missed also by the inspector we paid, FBI inspection of Tampa. We brought up the initial issues to Phil ** at the Tampa office, and he passed the buck to insurance. Phil ** is probably one of the most spineless weasels we have had the displeasure of dealing with. Do not, under any circumstance purchase a DR Horton home.

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    Reviewed Oct. 24, 2024

    This is the worst builder I have ever dealt with. I bought a house with brand new appliances. The refrigerator had a warped door and there was a massive amount of frost in the freezer and it was leaking through the front door where the ice dispenser is. They told me that I would have to deal with Whirlpool, that they don't warranty the appliances even though I bought the house and they touted all new appliances. Now Whirlpool said it would be 4 to 12 weeks to get a new door and then it was likely that it would be damaged. DR Horton refuses to do anything about it so I am stuck with the problem now. I would never buy anything that DR Horton builds. Don't believe anything they tell you.

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    Response from D.R. Horton Homes

    Hello Mark - this matter has been referred to our management team in Panama City for their review.

    Price

    Reviewed Oct. 22, 2024

    My daughter and I bought a townhouse from DR Horton. The layout is very nice but the quality is poor. I feel if you are spending $300,000 you should not have cheap cabinets. Cheap materials. When we moved in the house wasn't even cleaned. Floors had grout all over them and paint. Cabinets had bugs in them, refrigerator had bugs in it and carpet wasn't even vacuumed. I did not think it would be perfect but I did not think I was going to have to scrub everything. The shower had plaster and paint all over it. It took me 2 1/2 hours to get the stuff off. The tub was the same way.

    I have bought a lot of homes in my life time and I never walked into a home that looked like this. When we did the walk through I asked if the house would be cleaned and the foreman thought it was. They have cheaper breakers in the electrical panel and because of that my electric did not work in the master bedroom. It took 3 times for someone to come out and get it right. Finally the last guy put a better breaker in for the master and it works now. DR Horton is all about profit not about quality.

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    Reviewed Oct. 22, 2024

    Just purchased and problems everywhere. Tonight, the bedroom door won't close. Refrigerator water was not hooked up. No internet until November 8. No blinds over sliding glass door and anyone can look in. Thugs in the area trying to steal. On and on.

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    Response from D.R. Horton Homes

    Hi Robert - please ensure all warranty requests are submitted on the company's website.

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    Reviewed Oct. 21, 2024

    Hi, I retired in April 2024, so I thought, then bought a Dr. Horton home in Georgia, biggest mistake I’ve ever made!! Workmanship is maybe a 3. No vapor barrier between concrete and structure wood at foundation!! No padding under flooring, just plastic vapor barrier, wow saved them $300.00 improper roof build!!! Poor drywall finishing, ext. doors, air gaps at thresholds, I’ve been in commercial construction for 20 years, my mistake, warranty is zill to none!!!!

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

    Customer ServicePunctuality & Speed

    Reviewed Oct. 21, 2024

    Disappointing Quality and Poor Service. I had a terrible experience with DR HORTON. The quality of work was substandard—crooked walls, poor flooring, and cheap materials used. Communication was frustratingly slow, and they didn’t address my concerns properly. I wouldn’t recommend them to anyone looking for reliable and quality work. Our shingles are falling off and they didn't do anything we bought the house 8 months ago. Everything in the house is low quality. Is sad to buy a house and not being safe.

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

    Customer ServiceStaff

    Reviewed Oct. 19, 2024

    We moved recently to new home Capistrano in La Quinta, Ca. Builder DR Horton, we love our new home, but we’re also love customer service. Sean ** is amazing employee, caring and helping whatever needed.

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    Response from D.R. Horton Homes

    Thank you for sharing your experience. We hope you enjoy your new home for many years.

    Installation & SetupCoveragePrice

    Reviewed Oct. 18, 2024

    We purchased from this builder mainly because our son had purchased his home from DR Horton 10 years ago and has been happy for the most part. After moving in, there is a HUGE difference in quality and amenities. They have cut corners at every angle, calling them "express" homes, but still charge full price per sq ft. There are no ceiling fans, nor anyway to install one as there are no light fixtures. All lighting in the entire home is recessed lighting. There is only one electrical outlet in the bathrooms. Livable in the guest bath, but to have a fairly large master bath with only one electrical outlet is ridiculous. It would have cost very little to include the extra outlet on the other side of the vanity. The shower is laminate material and did not have one single shelf, safety bar or soap dish. You have to put all this in yourself.

    The floor plan we chose has a very large closet in the master bedroom, 15'X8' and again, not one single electrical outlet! Our front door was dented and rather than replacing it prior to closing, they simply sanded it down and painted over it to conceal the dent. It only partially covered the dent. Areas that were to be painted, were left unpainted even though our closing took place. So we had to wait until builder got around to it and even then we had to request these things be done. Landscaper planted trees that were less than healthy and covered up the sprinkler heads with sod! Two large holes were left in our hallway closet, which appeared to be to uncover a leak in he guest bath shower but were never covered up.

    After requesting things be completed that had been left undone, these things were only partially finished. The holes in the closet were patched but never painted, the weather stripping on the front door allowed light to come through, this was never repaired, lens cover missing on one recessed light, never replaced, sprinkler heads were never uncovered. While perhaps none of this seems significant, it is the principle of what once was a quality builder has begun taking shortcuts and taking very little pride in the finished product. When a customer is paying close to $300K for a home and is having to struggle to make it work with today's prices and interest rates, its disheartening to feel as though you paid for a second/third rate home. If I had to do it over again, I would most likely look into an alternate builder.

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    Response from D.R. Horton Homes

    Hi Judy. We are sorry to hear that you are not happy with your new home. Please ensure all requests for warranty service are submitted on the company's website so our local customer care team can ensure they are appropriately addressed.

    Price

    Reviewed Oct. 18, 2024

    We bought our DR Horton Cali brand new sight unseen in 7/2023. I love the size and storage this model provides. Our general overseer of the neighborhood project addressed every concern we had on the 30 day review and the 11 month warranty. Everything from tiny to big was fixed in a timely manner (within a week) with polite and professional contractors to my satisfaction. The point is DR Horton provides an affordable home. It is great for first time buyers, or buyers like us who have a blank slate to start with, which then allows us to upscale with design elements to add personality and customization to fit us! We added windows after getting approval, patio, board and batten, floating shelves, beams to the bones of a DR Horton home to create a one of a kind comfortable home.

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    Response from D.R. Horton Homes

    Hi Donna - thank you for sharing your experience. We hope you enjoy your new home for many years.

    Staff

    Reviewed Oct. 18, 2024

    I requested that our front and back stairs to be replaced as they were sinking and a safety hazard. Don was awesome and jumped on our warranty. He explained the process and what to expect to us and did his best to get it all done in 2 days so it would not disturb my working from home.. During the process he came out and took pictures and saw why and how to fix our stairs so it would not happen again. He came back out to make sure we were happy with them and they turned out correctly. Don was great and was in contact with us thru out the whole process. He was great!!

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    Response from D.R. Horton Homes

    Hi Jana - thank you for sharing your experience with our Colorado D.R. Horton team. We hope you enjoy your home for many years.

    Installation & Setup

    Reviewed Oct. 17, 2024

    We moved to GA and bought a DR Horton home in 2020. In that time we’ve have had to have the floors replaced due to bubbling- I had to threaten with a lawsuit for them to come fix it since they kept giving me the runaround. Same with the concrete in the garage. Now, 4 years later we have had to fix the same hot water pipe due to leaking 1st in the downstairs bathroom and they followed into the living room 3x and now in the garage. Luckily my husband is handy and is able to fix the pipe but the issue is that the pipe had tiny pinholes in it so the water was dripping out super slowly and took all these years for it to show. Pretty sure is a faulty pipe and they installed it anyways. A/C fixes 2x- first the capacitor and 2 months later the zoning board. The tiles in the master bath are cracked and the granite in the kitchen is cheap! These are just a few of the issues we’ve been dealing with - will never buy a DR Horton home!

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    Reviewed Oct. 17, 2024

    I purchased my DR Horton home in 2023 in the north Dallas area. From start to finish, my home has been one big nightmare. Site Supervisor did not have a garbage dumpster on site and they were building over 50 homes in my neighborhood. Workers put their waste in the garage. After notifying the city, they built man made boxes to put the garbage in. After moving in, I had everything from a major water leak in my bathroom wall to my bricks cracking in the front of my home. I also tried to get a ventilation installed over my gas stove that was missed but was told it was part of my plan. I expressed concerns about the carbon dioxide exposure from the gas stove was a issue and submitted a warranty ticket but was denied several times by Shannon and Steven. Now, whenever I turn on my stove, I have to open a window for ventilation due to the smell of carbon dioxide.

    I've been in my home over a year now and I'm still discovering problems. My kitchen sink has fallen in and water is leaking. Submitted a warranty request and of course it was denied. So, all I can say is... please do not purchase a home from DR Horton. Their construction workers are not licensed nor trained to build homes and it shows. I can't express how dis.

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    Customer Service

    Reviewed Oct. 12, 2024

    D.R.HORTON really did seem like a dream come true, they did so much for my family. We have been with our newly built home for 3.5 years, yet nothing but problems. They cut corners over profit. The material used for floor trim is garbage and warps. If you need repairs, they rough it in and leave you to sand and paint. My neighbors and I put in requests for repairs, but once the model home is gone they won't respond. Don't choose this builder, they build cheap using the lowest-grade material.

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

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    Customer ServiceContract & TermsSales & MarketingStaff

    Reviewed Oct. 11, 2024

    I am writing this review to share my negative experience with DR Horton. As a disabled veteran and former police officer, I was eager to move my family from the city to a quieter, safer suburban area. Now with the flexibility to relocate, I had been exploring options and had taken a particular interest in the Cider Grove community. I currently own a home, and my lender requires that I sell this property before closing on a new one. Over the course of several months, I monitored a specific home in Cider Grove as its price gradually decreased, eventually bringing it within my budget.

    After visiting the home twice, my family and I decided to move forward. We were assured by the sales representative that if we emailed our picture IDs, the property would be taken off the market and no further showings would occur. The following day, we signed the contract (which contained the sell-to-buy contingency) and paid a $5,000 earnest money deposit. Additionally, I was told I would receive a $1,000 discount for being a veteran, part of DR Horton’s “Hometown Heroes” program.

    I promptly took action to list my current home, confident it would sell quickly given its desirable location and recent upgrades. However, just four days later—one day before my home was scheduled to be listed—I received an unexpected call from my realtor. I was informed that another offer had been made on the property I was purchasing. This offer was not contingent on selling an existing home, and DR Horton was prepared to accept it unless I could match those terms. I was both shocked and confused, as I had been assured there would be no further showings, and my contract had already been signed with the earnest money paid.

    Due to financial constraints, I am unable to purchase a new home without first selling my current property. Despite this, DR Horton chose to go with the other buyer, disregarding the commitments made to me. This experience has led me to believe that DR Horton is more focused on making quick sales than honoring agreements with prospective buyers. In my opinion, DR Horton’s actions were driven by greed and a lack of ethics. As a result, I will not be doing business with them in the future, nor will I recommend them to anyone I know. It seems that “America’s Builder” is unwilling to honor its commitments or show respect to those who have served.

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    Response from D.R. Horton Homes

    Hi Jason - unfortunately, when we receive multiple offers on a home, we can only accept one of them. We hope that we can work with you to find another home for your family.

    Reviewed Oct. 10, 2024

    2018 Express Home DFW. Totally satisfied. The construction technology is current. I've had virtually no problems. Several of my neighbors have had issues but it isn't because the design or materials are bad. Again everything is up to date in terms of building a house. It's the contractors doing poor work and the supervisors who let them and the inspectors that don't catch it (or care to). My Sister in Austin, Tx had major issues. Again it was contractor errors. My point, this isn't just DRH and we got lucky.

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    Response from D.R. Horton Homes

    Hi Tom - thank you for sharing your experience with D.R. Horton. We hope you enjoy your new home for many years.

    Staff

    Reviewed Oct. 9, 2024

    STAY AWAY. These people are cheats. We paid $450K for a house that had broken cabinets, the electronic door didn’t work from day 1. The granite in the kitchen is separating from the cabinet underneath. The carpet in the bedroom is already wearing out. The wall paint scratches very easily and gets dirty. The Paint is coming off the edges of the window and the other day I had the window open and some rain came in and the paint came completely off. The manual security feature on the garage door doesn’t work because they put it in wrong. Oh, and did I mention it’s only been four months since we moved in.

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    Response from D.R. Horton Homes

    All requests for warranty service should be submitted on the company's website to ensure it is properly directed to the correct customer care team for their attention.

    Reviewed Oct. 3, 2024

    DR Horton offers a one year Fit and Finished Warranty from the date keys are handed to you. A year and 3 1/2 months into living in our “New Home” our AC unit in the attic goes out due a leak. I had multiple HVAC companies come out and they all stated it had been a pre existing leak that had been releasing refrigerant little by little until it was eventually all gone. I tried reaching out in hopes that they could assist with part of the expense since the home is practically new but was quickly turned down and was told it is HomeOwner expense. No efforts were made on their behalf. Overall a bad experience that left a sour taste.

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    Response from D.R. Horton Homes

    Hi Eric. Your HVAC manufacturer provides the warranty for your HVAC. Please reach out to them for assistance.

    Price

    Reviewed Oct. 3, 2024

    I purchased my DR Horton home in Kissimmee, Fl. As a single mom I was so excited to purchase my first home and a newly built home at that. I closed on my home in April of 22. So I’ve been in my home a little over 2 years and I have had so many problems already. Problems that I shouldn’t be having in a new home. 1st the irrigation system is horrible!! I had to replace my irrigation pipes because they broke underground causing flooding, not sure how that happened. The sprinkler heads break very easily which causes water to shoot out causing flooding especially the two in my backyard. I’ve had to replace my grass once already because the foundation is not level and causes the water to sit in the grass which then causes fungus so the grass turns brown.

    The HOA complained how my grass was brown and said if I didn’t replace it I would be fined. So I had to spend money to replace my grass. My neighbor does my yard he has no problem with his grass. Both my neighbors take care of my yard and they have said the same thing about how the foundation does not allow the water to drain properly. The side of my house water just sits and is always moist. Can you imagine during the rainy season. Well I replaced the grass and it was beautiful and green for only a little while and now it’s back brown again.

    I’ve had to replace the pipe to my sewage because the pipe was broke underground and I found that out because my neighbor came over and told me that a foul smell was coming from the side of my house. So, I say this to say that DR Horton charges all this money for these poorly, cheap, built homes. They use cheap supplies and in months you will be replacing pipes and grass coz they don’t make sure the foundations are leveled correctly. My American dream of owning my own home has been a nightmare so far. You buy new built homes to not have to worry about these type of problems especially as a single mom. On top of trying to get them to come out and fix things. Why you think they had a lawsuit out against them!!

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    Customer ServiceContract & TermsPrice

    Reviewed Sept. 30, 2024

    Went with this builder and the sale rep was only responsive day1- once the initial contract was signed the communication was horrible and almost cost us our home! She was not present for any walk throughs and could care less. Sat back and collected a commission check once the deal was done. If you decide to go with this builder get your own real estate agent. That's the only advocate you will have.

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    Sales & MarketingStaff

    Reviewed Sept. 26, 2024

    I put earnest money down on a house from DR Horton in Hardeeville, South Carolina the retreat on East Argent. I went to neighborhood the weekend I signed and seen vandalism like a drunk driver did donuts in the circle round near entry. The damage was not removed, just left there as an eye sore. I also talked to owners who stated they been without the use of the pool amenities for 2 seasons and are leaving due to that and HOA does not seem to be doing their job and it’s still in development stages. The agents I. The salesperson said it should be ready by the time I move in but they told others that 2 seasons ago.

    The salesperson also said they didn’t build the pool but do not admit they hired them so it’s was their mistake to begin with. Very arrogant and misleading people in this industry especially in big corporations like DR. I wanted my earnest money back but they just didn’t care why I had a problem living there. They were keeping my money 3 days after I signed and paid. High dollar homes with sub par workmanship and management. Avoid this builder as most large builders. They spoke like the homes are selling fast but that’s a lie and that’s why they take the earnest money because of low sales right now or they would give it back if someone else was waiting.

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    Customer ServiceInstallation & SetupContract & TermsSales & MarketingPriceStaff

    Reviewed Sept. 26, 2024

    Buying a home is an important investment and place to live. The salespeople are there to sell you this expensive home. They are not your friend or looking out for you. We were looking for a home that we could park our RV in the driveway to pack and unload for our trips. In addition a main room on the main level. We were shown a home that met those requirements. We measured the driveway three different times with the sales team prior to agreeing to purchase the property. After we signed the contract and three weeks later we arrived at the property to find a sidewalk installed and double the normal width. Well that killed the ability to use the driveway for our RV. RV should not block sidewalks. We should have been allowed to cancel the contract since we were misled about the sidewalk. We needed to move into a home. We were told early July closing but not promises. July arrives and still no power to home. Not to worry in a week.

    Well August is upon us and no power yet. We decided to cancel due to no power. We decided to purchase across the street a one level since they had utilities working. Well they were not going to return or transfer deposit to this new home. We should’ve walked away then. We put a new deposit on the one level with promise of closing in 3 to 4 weeks. We had home inspection completed. Provided inspection report to builder. Stated to them just fix those issues which included a number of holes on edge of property that were a safety issue. Some 3 to 4 feet deep with debris in the hole including tree limbs and trash.

    Six days before closing nothing was completed. Holes still there. When it rains it looks like puddles. We had to inform homeowners two doors down since they had young children that run around. The builder apparently didn’t have time to address these issues. They promised all would be fixed. They had three weeks and no hot water, dangerous holes, etc.

    This time we left for good. If they can’t fix these items after I expressed to them how important they be done before our walk through then I had no confidence it would be done in 5 days. I read reviews and you will see people closed with open items and then found it difficult to get them to be responsive. Of course they kept the deposit. The final straw was we had radon test and it showed to be average 14 to 19. 4 and above recommended remediate the problem. They said, "We will check again in 30 days" and if still high they would address the problem.

    A week later I got a text stating the builder supervisor did his own test and no radon. Claiming we had windows or doors open when our test was accomplished. Not True at all. BTW when you vent the home radon is dissipated. Interesting they did test right away after saying we had to wait 30 days and after closing. Bottom line they were not responding to anything we asked them to fix.

    Bottom line read reviews before buying and try to talk to neighbors. Since we were one of the first 5 buyers we had no one to ask how they were doing. Also they couldn’t provide HOA requirements for a couple weeks since they didn’t exist yet. BTW we purchased a new build home in the past. No problem changing our lot and the builder keeping the deposit. Interesting how they do that. Paint on walls are thin, cabinets are low grade and check your floors to make sure they are properly installed. A no star is not allowed. The company needs a buyer advocate to facilitate communication between builder, sales and customer.

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    Customer ServiceInstallation & SetupPrice

    Reviewed Sept. 25, 2024

    We bought our house in 2020 as a new build. It was already in the process of construction when we found it so we were not able to supervise the entire building process. This summer (June 2024) we noticed some of our shingles were becoming displaced. Thinking it was wind damage we had an insurance adjuster come look at the roof. It was determined by the insurance adjuster and confirmed by three roofing companies that it is not wind damage. When the original roof was installed, it was done incorrectly. The nails were not placed in the shingles with enough pressure so now, 4 years later, the nails are starting to back out of the shingle causing the shingle to become displaced.

    Sadly, we needed a new roof installed on our four-year-old house and we were responsible for the cost. In addition to that, we found out our HVAC system was installed incorrectly causing the unit to constantly fail. We had a company come out to figure out how to permanently fix the issue and were told the unit was so low-grade it isn’t even offered for sale in their showroom. That and the unit being installed incorrectly lead us to purchase a new unit. So this summer we have spent a lot of money replacing items that should have lasted decades in our 4-year-old house. DR Horton’s response has been less than helpful when these items were addressed with them in the past.

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    Staff

    Reviewed Sept. 24, 2024

    I'm a local Realtor in the Austin, Texas metro area. I'm always impressed with the communities I visit with D.R. Horton. They make the buying process simple and truly work hard for my clients to make their dreams of owning a home a reality. Not only do they take great care of clients, but they also have a stellar reputation within the Realtor community. They build a quality home and truly care about their customers. I would strongly recommend considering a D.R. Horton home for your next purchase.

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    Response from D.R. Horton Homes

    Hi Nicky. Thank you for sharing your experience with D.R. Horton. We appreciate working with our local realtors to help make our customer's dream of home ownership a reality.

    Customer Service

    Reviewed Sept. 24, 2024

    I would not recommend this builder especially if you’re looking to purchase in the Tallahassee/Crawfordville area. Please go with another builder if you’re looking for a new construction home. I even hired an inspector who I truly believe was blind. I had to have my entire bedroom window replaced last month and I just closed on 6/28/2024. I’ve been finding discrepancies left and right. I regret this purchase. I’m going to point out one of the many issues. My yard was placed with dead sod, the only thing I see are weeds and anthills due to lack of grass.

    I contacted the area superintendent and he said he would resolve it, and I haven’t heard from him since. Now I’m hearing that the area manager refuses to replace it. I would add photos but this site does not allow images that exceed 5mb. I will write a follow up review after I compress the images, text messages, emails and warranty repair request. To conclude, because of these issues, I’m missing so many hours of work to be home IF someone is sent to remedy these issues, Pay someone to be there for me, and I haven’t decorated my home. I have no motivation to do anything to that crap hole.

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    Customer ServiceCoverage

    Reviewed Sept. 19, 2024

    I purchased a new home 5 years ago and I had a window leak within the first year that they fixed but now after 5years I have another window leak that near a plug outlet, a leaky roof and I cannot get them to respond. The roof is supposed to have a 10 year warranty but I cannot get a live person on the phone. I went to my homeowners, insurance and they won't cover the cost of fixing saying it's a wear and tear issue. I've had to have my air condition fix twice. I wish I had known about DR Horton reviews before I signed.

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    Reviewed Sept. 14, 2024

    I would never ever recommend DR Horton as a homebuilder. Their houses are built solely to make money as soon as possible. The quality of these houses is extremely poor. Moreover, the way they interface with the utility companies is very poor in my opinion we have constant power outages. If you want to enjoy your home buying and living experience, please never buy a DR Horton home. I can’t wait to sell this house and get a real house.

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    Customer Service

    Reviewed Sept. 10, 2024

    Was not a real good experience. Found so many issues and problems after moving in. After submitting a warranty claim on all of them they wouldn’t even take care of 4 of them. It’s been a year and we are almost outside of our warranty and our AC is not working and trying to get someone out to properly fix it has not been good. Communication has been horrible all around. After our experience I would not buy a D.R. Horton home again.

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    Response from D.R. Horton Homes

    Hi Kyrie - please ensure your warranty request is submitted online. As D.R. Horton does not build in Santa Rosa, California we are unable to assist you without additional information about your home.

    Customer Service

    Reviewed Sept. 7, 2024

    My house is falling apart. It’s only 4 years old and walls have wet spots all over and dry wall is coming apart. My roof vent had a crack in it that caused damage to my ceiling from the rain. Outside stucco is already cracking. I called to notify them. They just ignore my requests telling me my house isn’t under warranty anymore for these things. I don’t recommend them at all. Stay away from this builder.

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    Reviewed Sept. 7, 2024

    In our new neighborhood in Montgomery TX most of the houses are in the 3 year old range. That said a majority of owners here have issues. Fences collapsing in 1-3 years, retaining wall collapsed, water coming in through seals around windows and through electrical sockets, and flooring buckling has been mentioned by the majority of homeowners. Consider all that and when the housing market went down they went to sell a block of around 60 homes to a BTR investor. Remember when you are building a home you plan to live there for many years - don’t choose Horton if quality matters to you.

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    Installation & SetupPrice

    Reviewed Sept. 5, 2024

    Without a doubt the worst home I have been in. It's like they tried to built the most inept homes they could. From the get go we began to notice poor workmanship and cutting corners. They use cheap materials and cheap labor and it shows. List of issues to date (1 year old home):

    - Electrical issues (miswiring of dryer which almost lead to a fire)
    - Lights that go out intermittently
    - Roof leaks
    - Window leaks (leading to damaged window sills and baseboards)
    - Broken water main
    - Gas leak
    - Poor carpet installation (tearing, separating, buckling)
    - Ridiculous attempt at landscaping

    - Front porch panel fell off

    It's a complete joke. If you see 'DR Horton' - turn and run away.

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    Response from D.R. Horton Homes

    Thank you, M. We appreciate your patience as our Fort Worth team works through your recent warranty requests.

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    Customer ServiceStaff

    Reviewed Sept. 5, 2024

    Purchased a home at Elk Grove CA, Ms. Linda ** the lady in charge of the 95758 community is great with customer service. She was on top of trouble calls making sure the problems were fixed. And want to thank the superintendent of the community too because he was very nice with my trouble call request too. Took notes and made things happened. This is also located in the permission area. I recommended.

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    Response from D.R. Horton Homes

    Hello Wei. Thank you for sharing your experience with D.R. Horton. We hope you enjoy your new home for many years.

    Staff

    Reviewed Sept. 4, 2024

    Smooth and easy transaction. I closed within 30 days. The home and subdivision is very beautiful. The builder was very knowledgeable and assisted me with understanding the process and inspection and move-in. Everyone involved were very kind. I’d like to give a special shout-out to the broker Rocki for always answering my questions and assisting me throughout the Homebuying process.

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    Response from D.R. Horton Homes

    Hello Yolanda - thank you for sharing your experience. We are happy to hear you had an excellent experience purchasing your new home. We hope you enjoy your new home for many years. Thank you for choosing D.R. Horton.

    Reviewed Sept. 4, 2024

    We bought our home in 2023 (Hanover, PA). I call it my beautiful big box that I get to personalize to my liking. Nowhere else in our area could we get the sq footage for the price DR Horton offered. When we had an issue, the home warranty took care of it right away. I don’t expect perfection or the character a much higher priced home has, I can add the character overtime but not sqft.

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    Response from D.R. Horton Homes

    Hi Sarah - we are happy to hear that you love your new home. We hope you enjoy it for many more years. Thank you for choosing D.R. Horton.

    Reviewed Sept. 4, 2024

    If I could give this a negative review I would! STAY AWAY FROM DR HORTON HOMES! We have had so many issues in the home from the moment we moved in to now! They blame everyone else and give the run around! If I could turn back time and not close on the home I would! If you see that DR Horton is the builder, RUN THE OTHER WAY.

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

    Staff

    Reviewed Sept. 3, 2024

    This builder should be banned from building any houses. They do not have any standards to meet. I bought the home and it has many flaws and workmanship issues. Water pipes were not fastened and making rattling noises when opening the faucet. There is no Tyvek plastic wrapping under the vinyl siding, water leaks through the windows to inside the house whenever it rains. They have used below-standard construction materials to build the house. I HIGHLY SUGGEST NOT TO BUY ANY HOUSE FROM THIS BUILDER, YOU WILL REGRET. I brought all these issues to them while they were still building the community but they didn't want to do anything. They are simply trash.

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

    Reviewed Sept. 2, 2024

    I know it's probably not DR Horton per se. It has a lot to do with the contractors they hire but here in Odessa TX they build houses in a span of 3 months. They slap these houses together as fast as possible and cover their selves through their warranty period. If you ask me a 1 year warranty is not sufficient especially with things like leaky roofs. Also when you do submit a warranty ticket they send their hounds out to sweet talk you into not fixing the issues. I think for the amount they are selling these houses for they should at least build them with some kind of integrity instead of just trying to meet a quota.

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    Response from D.R. Horton Homes

    Hello Alfonso - thank you for sharing your comments. Please ensure all warranty requests are submitted on the company's website.

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    Reviewed Sept. 2, 2024

    Horrible Experience with D.R. Horton - Buyer Beware! If you're considering buying a home from D.R. Horton, think twice. My experience has been nothing short of a nightmare. From the moment I moved in, I noticed several major issues that should have never passed inspection. First off, the house was full of **rotten wood**—something I would have expected in an old, neglected property, not in a brand-new home. **Broken appliances** were another issue; almost everything seemed to have a problem right out of the box, and they still haven’t been fixed properly.

    The worst part? **D.R. Horton doesn’t finish the job.** You’ll be left with incomplete work all over the house. Don’t trust their inspectors either—they’ll lie through their teeth to get you to sign off. I strongly recommend hiring your own independent inspector, or you’ll regret it later. And if you think that’s bad, try dealing with their HVAC system. I’ve had to call the HVAC company **10 times in just 2 years** because the AC keeps breaking down. It’s beyond frustrating, especially during the hot months.

    Lastly, **exposed wiring** is all over the house, which is not only unsightly but a serious safety hazard. It’s clear that they don’t care about quality or safety, just making a quick sale. Don’t just take my word for it—join the Facebook group "Shoddy D.R. Horton Homes" and see for yourself. The pictures and stories from other homeowners are shocking. Save yourself the stress and heartache. Choose a builder who cares about their customers and stands behind their work.

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

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    Price

    Reviewed Sept. 2, 2024

    My wife and I bought our home over 3 years ago. The first thing we had go wrong was the lights flickering in two of the rooms. They are still flickering today. The second thing we had go wrong was the flooring started rolling up on the edges. They did come back to replace it but it’s rolling up again not even a year later. My thoughts are that it might be the slab itself. And oh yes we have a failed septic system which will cost us 25,000 dollars to repair. They have poor quality and do not stand by their work.

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

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    Customer Service

    Reviewed Sept. 1, 2024

    I’m 46 years old and have owned 4 homes in my life. The 4th being this D. R. Horton home and it has been a huge problem. Example: First walk through 6 doors wouldn’t latch!! I think they have 2yr olds who do their drywall. Horrible drywall patches all throughout the home. Currently dealing with a roof leak and their customer service gave up with their vendor and now wants me to deal with the vendor!! Would not recommend and will never buy a D.R Horton home again.

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

    Staff

    Reviewed Aug. 28, 2024

    If I could do this over again I would not pick D.R. Horton, Sales and loan personnel are amazing. Home quality is less than average. Do not take anyone's word that repairs will be completed. I am two months past closing and still being told repairs will be done from the first walkthrough. Maintenance supervisors move like chess pieces and no one cares once you close. Any issue you have they will find a way not to honor it or say it is normal. You buy a new home so you do not want a repair on something they messed up to start with, make it new not used. My advice is no matter what do not close until everything is completed and you are satisfied with your home. Once you close they do not care.

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    Response from D.R. Horton Homes

    Hi Matt - please ensure all warranty requests are submitted on the company's website for proper assignment and resolution.

    Reviewed Aug. 21, 2024

    I purchased a home in June. 'Cause I went a week past the year they won't come out to fix my botched job of vinyl siding.. DON'T EVER BUY A HOME FROM DR HORTON. My home the walls are crooked, the floors are uneven, the doors are not lined up, the taping and mud is disgusting, all uneven spots, plastic outlets worth a nickel.. I would never buy a home from Dr horton again... My dog's house was built better.. Heavy rain floods the street and in the back too when it suppose 0 flood zone... It is the cheapest made home I ever bought. No toilet paper holder, no towel bars and linoleum for floors.

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

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    Customer ServiceStaff

    Reviewed Aug. 19, 2024

    Be wary of using them. Their homes are nice, I'll give them that, but they skimp on the simple stuff and that can come back to haunt you down the line. There have been water leaks, unmatched doors (they literally do not click into place when closed), and poor soundproofing. And dealing with their team to remedy this is worse than dealing with a phone carrier's customer service.

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

    CoveragePriceStaff

    Reviewed Aug. 14, 2024

    I purchased a new home built for my mom this past December of 2023 with D.R. Horton. We had previously purchased a different home from D.R. Horton in November of 2022 and had a good experience with them. I wish I could say the same about this newer, bigger and more expensive home. Within the first 3-months we had an emergency water leak in the attic from the A/C that ran through the walls of the home, this was our first warranty claim that we did on March 5, 2024 and counted towards our 1 of 3 warranty claims for the year. Upon finishing up this warranty claim, on March 21st my mom text me and sent a video letting me know that she saw her backyard fence was bowing in one of the corners, and some of the concrete holes that held some of the fence poles on the retaining wall were cracked and, in her video, she showed how she can move the pole with her hand.

    She also showed how parts of the retaining wall had concrete cracks. Since we had just finished our 60-day warranty, I told my mom we would just save it for our 6-month warranty which I was told by Robert ** would be due on 6/15/24. On March 26, 2024 my brother sent me additional pictures of the fence which continued to bend, I told him as well that since is not an emergency that we would report it on our 6-month warranty claims. On March 28th, 2024 we had a really bad storm in the Dallas area which ended up taking down this whole fence. So now this prompted to be a more serious issue, so on March 28th I ended up doing our 6-month warranty ahead of time for the fence and leak from the back patio door which didn’t seem to be sealed properly and water entered the home.

    I worked with Robert ** initially, Robert has always been very helpful with the warranty claims of this home and my previous D.R. Horton home. Robert is also very patient and listens to homeowners concerns and tries his best to help. Robert told me that regarding the fence he had to get it escalated for proper approval but that D.R. Horton has been denying all fence claims. After several follow ups I finally got a hold Mr. Juan ** who initially was quick to tell me that D.R. Horton wouldn’t cover this fence despite us homeowners having picture, video, text evidence and even our neighbors testimonial of the condition and poor workmanship of this fence prior to the storm. Today August 14, 2024 Mr. Juan ** came to physically look at the fence, spent about 3-5 minutes looking at it, saw that the retaining wall was damaged and said that because some of the poles on the retaining wall were bent that parts of the retaining wall held fine.

    Although you can see that 2/3 of that fence poles came off the retaining wall. I asked Mr. Juan ** how deep were these poles supposed be, he made a hand gesture and said “about this big.” I asked how deep, how many feet, he said “at least 2ft” so 24inches. We measured 16inches or 1.33feet of concrete depth on the poles. He then backtracked his original statement and said “well 2feet if is on the ground but since is on a retaining wall it can be less.” Mr. Juan ** said that he could fix the retaining wall but, the fence was on us the owners to redo. So to us the homeowners, you’re agreeing that this retaining wall failed due to poor workmanship, which caused this fence to prematurely fall within 3-months of closing on a home, however D.R. Horton doesn’t want to take any responsibility for the fence, just partial responsibility for the retaining wall.

    Mr. Juan ** also kept telling us that is us the homeowner’s responsibility to have reported this issue before, that it could’ve been fixed. My answer to that was, us homeowners are under the impression that we only get 3-warranty claims in a year, if we already did a 60-day claim that was prompted by an emergency leak, why would I use another warranty claim for something that is not an emergency at the time and lose a claim that could have been used later on or in case of another emergency. So is like we are penalized for not reporting something despite it being an issue before. Is like D.R. Horton wants to hide and pretend this was never an issue, despite us having video, text messages, picture evidence and even a neighbors testimonial mentioning how this fence was bowing, the retaining wall was cracking and how the integrity of the poles was compromised by the cracks in the concrete and poor workmanship prior to this storm.

    Not to mention, there are still 2 home needing to be built behind my mom’s home, and I’m sure D.R. Horton won’t be able to close on the homes of those two future homeowners without our shared fence being up. This alone, should be some motivation for D.R. Horton to do the right thing. This is our 3rd D.R. Horton home in the past 2 years, I purchased my mom one in November of 2022, my wife and I helped her parents buy one in December of 2022, and I just recently upgraded my mom to this bigger home in December of 2023, and have made several recommendations to friends, two of which have also purchased D.R. Horton homes in the past 2-years. That’s 5-transactions that I’ve helped bring to D.R. Horton in a 2-year time frame.

    Please, just do what is right, you guys can see this was an issue prior to the storm. You obviously saw that these poles were only dogged 16inches or (1.33feet) into the concrete, and there’s evidence of the poor workmanship prior to this storm. Please do the right thing by a repeat customer and don’t hide behind mother nature, it shouldn’t be worth it. If this issue is resolved, I will turn this into a positive review.

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

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    Customer ServiceContract & TermsPrice

    Reviewed Aug. 13, 2024

    Pictures are worth 1000 words. See attachments. The first two pictures is what they told me I would receive and the last two pictures is what I actually got. When I visited the model, they told me, “what you see is what you get.” What a complete LIE. The model home had the most beautiful shower and tub surrounds that I have ever seen. This was the main reason that I purchased this home.

    When my model was built, they added the cheap $100 Menard’s special. When inquiring why I did not receive the same tub and showers, they told me that they have no contract Shewell obligation to give me what I saw in the model home and they would not let me out of my contract. I have an appointment with a lawyer next week but I’m highly concerned. What else are they going to switch out? The model home have beautiful toilets, beautiful, light fixtures, gorgeous, countertops, and flooring. What am I actually going to receive? It’s absolutely the worst Customer Service I’ve ever dealt with, and I’m in shock as I paid a premium price for this unit. Run as fast as you can away from these people. They are not worth it.

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

    Reviewed Aug. 13, 2024

    D.R. Horton is a disaster and one of the biggest regrets of my financial life. The amount of problems my homes has is absurd. From the DHI mortgage process to the "builder", upper management, and the quality of the home, all poor. I have had nothing but problems and all they try to do in their repairs is take shortcuts. Be wary and take note of their repairs, make sure they actually repair it properly and not place another band aid on top of their poor workmanship.

    Their builder straight up told me he gets a trip at the end of the year if he settles a certain number of units so he takes on 38+ houses at a time to accomplish this so he can settle 100+ home in the year, on his own. How can someone walk each house daily, check for quality, conduct a proper frame check, contact vendors to repair as they go, when they have these many houses under construction? Not possible. Contractor after contractor comes into my home at least 3 times a week for the last 10 weeks and we're still going. What should be an awesome experience in buying a home you want to enjoy is destroyed by their push to be America's #1 builder by volume, not quality or care. Such a shame... I am embarrassed to say I live in a D.R. Horton home. You will be too.

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    Response from D.R. Horton Homes

    Please ensure all requests for warranty service are submitted on the company's website.

    Reviewed Aug. 13, 2024

    DR Horton Client: If you are in the process to get a New Home, my RECOMMENDATION, when they contacting you to do the INSPECTION one week before the closing. When you arrive and introduce yourself with the construction manager DO NOT TALK TOO MUCH AND TAKE YOUR TIME AND INSPECT THE HOUSE AND VERY DETAILED. I make that MISTAKE. and Now I'm suffering the consequences.

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    Response from D.R. Horton Homes

    Hello Jose - please ensure you submit all requests for warranty service on the company's website.

    Reviewed Aug. 11, 2024

    Buyer beware. DR Horton cuts corners and then blames their subcontractors. Our AC has not worked properly for 5 months. There has been about 15 trips from their contractor (airtron) to try and repair our new home AC. The AC seems fine until you move in and put the AC under load. Poor design and poor execution. Try spending your entire summer at 80 degrees plus in your brand new home. Update August 11th. Thank you DR Horton, we spent another weekend at over 80 degrees in our brand new home.

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    Response from D.R. Horton Homes

    Hi Bryan - the warranty request you submitted 8/11/2024 was received and is being managed by our team in Austin.

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    Customer Service

    Reviewed Aug. 8, 2024

    We purchased our D.R. Horton home in Bella Lago about a year ago, and unfortunately, we've had several issues since moving in. Our home is only 14 months old, but we've already submitted numerous tickets, emails, and complaints, most of which have gone unanswered. We have had two 3rd party inspections of the home, one prior to moving in and the second prior to being in the home for one year. Both inspections identified several of the following issues.

    A couple of months after moving in, we experienced water leaking through a wall in the living room, requiring major demolition to remove the entire bottom half of the wall. Our entire upstairs creaks and cracks when walked on, the paint on the walls comes off with a touch, and our front door has had to be adjusted three times due to daylight coming through. Additionally, our garage door has stopped working several times, during our initial walk through we were told that our backyard grass would be replaced due to overwhelming bald spots. No one ever came and no one responds to our warranty claims. There is a seam in the entryway drywall that runs all the way up the wall and across the ceiling that we were told at walk through was a reflection from the sliding glass door which has been determined to not be the case. There are several stucco cracks, chipped tiles and sloppy cocking in all the bathrooms.

    Most recently, we’ve had water coming in through another wall on the opposite side of the home with no apparent damage. DR Horton immediately denied our claim via email which is surprising since they still have not answered several of our previous claims, stating that the damage was caused by a storm, despite no one ever coming to assess whether it was storm related or not. The so-called storm was just rain in our area, and there is no storm damage. A 14-month-old home should not have water seeping through its walls/slab due to rain. We’ve had to reach out to vendors on our own since DR Horton has been unresponsive to our concerns. This was our first new home, and it was a significant investment for us. Unfortunately, DR Horton’s lack of response and service has been extremely disappointing.

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    Response from D.R. Horton Homes

    Hi Tucker. We forwarded your concern to our team in Sarasota for their review.

    Reviewed Aug. 7, 2024

    We bought a home in Fernley Nevada from DR Horton about 2 years ago. This house is horribly built. Go with another builder please! Our flooring is coming apart (even after they "fixed it" during the warranty period multiple times), our drywall tape in the garage is falling off (even after the "fixed it" before we moved in) they were gonna let us move in with it looking like that!, the can lights they used are insanely cheap, you have to replace the whole light fixture instead of just a bulb!, the doors don't seal correctly, our shower pan in the master is cracked, our quarts shelf in the master just fell today while I was in the kitchen, that was a loud crash. These are just cheap horribly built homes. We will never buy a DR Horton home again, lesson learned, save yourself the money and trouble.

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    Customer ServiceContract & Terms

    Reviewed Aug. 7, 2024

    The worse company. I saw a model before construction but after it's done it's completely different. They refuse to return my money I put before I sign the contract. I feel they took advantage of customer for new construction. Any concern I asked Tammi. Her answer change it after closing. I lost my deposit. I feel that their way to take customers money. Ok I have nothing to do about it. I saw a lawyer to solve this issue. Please show contract to lawyer before you sign any paper.

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    Reviewed Aug. 6, 2024

    I’ve been attempting to get assistance regarding my home warranty. My home has a leak and after years of reaching out for assistance I keep getting the runaround. I filed a claim and within minutes the claim was denied. They didn’t even take the time to review the newly submitted claim even after they advised me to submit one. I have provided photos showing the issues and even asked them to send a representative out to physically assess the issue and make a proper assessment in person and they decline to do so.

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    Customer ServiceInstallation & SetupPrice

    Reviewed Aug. 6, 2024

    I am a first time homeowner. I bought my home in February 2021 and I had 4 shingles blow off in June 2022. I was told by DR Horton that it was past 1 year warranty. I then had to pay the roofing company that did a horrible job installing the roof a fee of over $400 to replace 4 shingles. Now in 2024 My bathroom is leaking water from the Master Bathroom Exhaust Fan! I also found water inside my dryer! I called DR Horton and they told me again in so many words "Not our Problem" Please explain to me how Sub Par work is not your problem???? They also in the first year had to replace 6 of my door frames because of them being crooked!!!! I am so upset and worried about cost and mold....this is such a nightmare..how can this company continue doing this to people?

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 6, 2024

    I was told three months before I closed, “Your home is move in ready”. That also means it comes with a washer/dryer and refrigerator, included in your purchase price. The superintendent, Carl was not available. EVER. When I told him we were federal employees and couldn’t just drop everything to show up at his schedule, he said “I only work M-F 8-5”. I called in sick to make it. He showed up and as I showed him the listing, where it showed “Move-in ready.” All he could say was “I don’t write the marketing”. This was the new homeowner orientation-something he’d stated that, if we didn’t go through it (on his schedule), we’d lose our earnest. So, as he rushed through this so-called orientation, he was astounded that I had construction experience and pointed out SEVERAL FLAWS.

    Several had been added to the addendum, stating that, if not completed prior to close, we weren’t liable and that our earnest would be returned. As we walked, he discounted every flaw our inspector had noted as being “easy fixes”. They had failed to connect heating/cooling ducts. Failed to replace dented doors and failed to place/install window screens and sliding screen doors. Further, we noted a 3’x3’ dead sod in the middle of the front yard. Carl said, “I’m working to get that replaced today, but let’s get on over to the attorney to get it closed…it’ll be done by the time you return”. We declined and did not show up for the closing. He panicked. He called and texted repeatedly, upset we had decided to walk away. Stating “There was no reason”. He lied to get us to sign. Noting was fixed. Not the furnace, not the screen door, not the sod, not the paint, not the dent. Never again. BUYER BEWARE.

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    Verified purchase

    Reviewed Aug. 2, 2024

    Updated on 08/02/2024: Horton comment to above titled review is: 1. These dangerously located trees act as a buffer between the road and house. Picture attached to show a few tall trees standing alone cannot make any buffer because big spaces seen empty, trunks have neither branches nor anything. In fact, everything can be seen from the road or from our house. 2. Is so-called buffer more important than life and property? 3. If they are so concerned about buffer, they should have left enough space between the house and the tall trees to make it safe. 4. As per Horton, there is no threat despite the fact that a nasty accident happened recently a few yards from our house when a big healthy tree had fallen on a house destroying the roof. 5. If they want to close the case, it will be at their risk and responsibility. in case of any accident.

    Original Review: We bought two houses at DR Horton Neighborhood, Vineyard on the Lake Wylie Charlotte where we recently moved in. For one of our houses, we are facing a serious risk of very tall trees, must be more than 100 ft, standing close to the house and can fall on the house anytime during a cyclonic storm. We realized the real risk after moving in as we noticed the roof of a house close-by had been destroyed due to a healthy big tree falling on it just a few weeks back and saw ourselves the violent swing of these trees during the storm. We sent video of the trees swinging and photos to City Landscaping, Horton and HOA.

    The City said this area is the responsibility of Horton/HOA. HOA tried to give us some bizarre explanations the gist of which is they are not prepared to remove a few trees even if these are high risk to the life and property. HOA is just formed and is under the monitoring of Horton. There are numerous tall trees butchered in the immediate vicinity to make space for new houses and the whole area is forest-like and removal of a few trees should not make any difference. Whenever a storm comes, we live in fear. We request Horton management for an urgent action before it's too late.

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    Response from D.R. Horton Homes

    The trees provide a buffer between the homes and the nearby roadway. After inspection, no clear threat was identified and the determination was made to leave the buffer in tact. This matter was closed.

    Punctuality & SpeedStaff

    Reviewed Aug. 1, 2024

    My honest review is as follows. The buying process was good, they notified me promptly. My main problem is with the build / builders, the homes are too close together, you can't place trash cans on one side of the house due to a/c units, the HOA wants the trash cans set at least 5 feet back on the side of the house or in the garage, the small garage (19x20) is not big enough for two full size cars and 3 trash cans. My driveway has a slight curve so I don't have a full driveway due to utility boxes (I didn't know of the utility boxes beforehand).

    The side of the house gets muddy when it rains. They all need French drains. They give you a 6 month & 12 month walk thru. I was told during the 6th moth walk thru not to add cosmetics to the list like touchup painting since they only do that once. The 6th month walk thru went ok except for a chipped laminate floor. The guy fixed it but didn't have the right color. He said for me to call his boss to fix it with the right color. Never got fixed. The 12th walk thru is what really set me off. The guy that came out was really nice I had a long list of items including touch up painting. He was like, "Sure. We can take care of all of it."

    When it came time to do the work the same guy must have quit or left. A woman came out. She looked and was like, "No. We are not painting," or "This can't be fixed," or "I don't see anything wrong with this"... I told her the other guy told me they would paint. She reluctantly agreed. When the contractors came out they were extremely rushed. They said, "Ok. We are done." I had to tell them a couple of times what about this or that then they would fix it. My kitchen cabinet railings never got fixed, garage door molding is not fixed, chipped floor color never is not fixed, and even though it's not DR Horton's fault my a/c in my daughter's room has never been cool. I have had 7 techs out from Bell Mechanical (a DR Horton contractor). I am extremely disappointed in the shoddy work that DR Horton does.

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

    Staff

    Reviewed Aug. 1, 2024

    I am a first time homebuyer of DR Horton and very very disappointed with the quality of work they provide along with the staff. They are some of the worst builders we have come across and some examples are crooked walls, faulty electric, horrible landscaping, horrible painters, and I can keep going. Please I am a retired person and so unhappy with DR Horton and the horrible inexperienced builders and other tradesman that they hire….. THEY DO NOT CARE ABOUT THE CUSTOMER AT ALL AND ONLY LOOKING TO MAKE A PROFIT…. STAY AWAY FROM THEM.

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

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    Verified purchase

    Reviewed July 29, 2024

    We move July 8, 2024. It's been awhile, though. My wife was washing dishes and suddenly the stainless sink fell off. Checks and took photos of it. The stainless sink was detached and the brace to hold the sinks was way too far. Negativity and frustration don't bother us. Please!

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    Response from D.R. Horton Homes

    Please ensure requests for warranty service are submitted on the company's website.

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    Price

    Reviewed July 28, 2024

    It’s a house, I’ll give them that. Been in a new build about a year now. Everything is so cheap and poor quality. From siding to the faucets, they build with the most basic, cheapest supplies available. D.R. Horton's goal is to build a functioning habitat, slightly better than a cardboard box with a garden hose shower. It works for now, but no way I will buy another DR Horton house.

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    Reviewed July 27, 2024

    Do not buy house from the company. Run as fast as you can. I closed my new house built by the company in 2/23/24, only to find so many problems with my house--drywall, roof shingles, leaking water from sprinkler backflow device, garage door issue. Very annoying in repairing and really wasting my time, especially the garage door issue. I will say they use very cheap materials to build houses. Bad quality indeed.

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    Response from D.R. Horton Homes

    We find all warrantable repairs have been appropriately resolved and all tickets have been closed with the exception of the recent ticket which is in process. We encourage you to continue to submit warranty requests for warrantable repairs that you might identify.

    Verified purchase
    Staff

    Reviewed July 26, 2024

    We bought the house in July 2023 in Roseville, CA. I had electrical issues of lights blinking like disco every time I plug in an appliance or my appliances turn on. I had submitted multiple issue request based on this issue as it happens differently. They have denied the request and suggested I hire an electrician on my own to fix this issue. I contacted headquarters and they sent me back to the people that denied this horrible quality issue. They said that is normal for this to happen since the in-rush current would cause it plus the California inspector already approved the electrical connections. How is this possible? The refrigerator was connected to the same breaker as the living room and California Law states it must have its own breaker.

    The appliances have an in-rush current of 6 AMPs max. How is it that is making the lights blink then the breaker is 15 AMPs? What it seems is that they have a faulty neutral somewhere in entire home. But they refuse to do a few tests to make sure that they have a good quality wire and that all the connections are done up to California standards. They had blame poor quality lights and they have change those light 4 times and is not the lights is the wiring. Be careful if you buy a D.R. Horton. So far the quality in the electrical work is the worse I seen in all the houses we have had.

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    Patrick increased rating by 4 stars.
    Contract & TermsCoverage
    After a positive interaction with D.R. Horton Homes, Patrick increased their star rating on Aug. 2, 2024.

    Updated review: Aug. 2, 2024

    Madison and Zach are two of the nicest people I’ve ever met. They came out to address my concerns and really took into consideration my concerns. They actually listened to me and made me feel at ease about my concerns. I really do appreciate their willingness to help me with my concerns. I have nothing else to say except that the customer service I received from them was excellent.

    Original Review: July 25, 2024

    I’m very disappointed. Had I known that I would be having all of these problems with this house I would’ve never purchased it. I haven’t lived in the house for an entire year and the house is falling apart. The driveway is severely damaged and cracked in several different places which is no fault of mine. The A/C unit sounds like it’s about to explode whenever it turns on and off. I have loose nails all around the house. All of my doors and windows are sticking and the drywall is peeling. I usually don’t leave reviews but it’s just been so frustrating trying to get these things fixed because they lock you into a contract which doesn’t cover everything. Be careful when purchasing a house from them. I being honest. It’s so much I could mention that’s wrong and as soon as I get the opportunity to sell I will definitely be doing so.

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    Response from D.R. Horton Homes

    Hello Patrick - thank you for your service. We forwarded your comments to our team in Greensboro for their review.

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    Reviewed July 25, 2024

    It was indicated to ourselves and others a fence would be placed once construction was completed. We bought the home under false pretenses as the builder simply changed their mind after the fact. So, be VERY careful what you are told, D.R. HORTON will not honor what they say.

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    Response from D.R. Horton Homes

    Hi Daniel. We encourage you to contact your HOA with regard to community related concerns.

    Installation & Setup

    Reviewed July 24, 2024

    Will forever regret not reading all the horrible reviews this company has. I moved from California to Oklahoma and purchased a home with this builder and just like other reviews they treat you like a priority at the beginning and then all you do is just get the runaround. I have been living in my "new home" for about 3 weeks and we can completely tell this house and all houses around are constructed with cheap labor and cheap material. They tell you it's 30 days for them to fix anything that is wrong with your home but all they do is ignore you and when your 30 days are up of course you have to go thru warranty!

    Now I have been getting the runaround about the mailboxes, how do you construct a whole neighborhood but you're having trouble with the "postmaster" to be able to add mailboxes? Where is the concrete to be able to install the mailboxes? All they do is give you the runaround. Completely regret purchasing a home with this builder! STAY AWAY!

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    Response from D.R. Horton Homes

    Hello Angelica - thank you for posting your review. We forwarded your concern to our team in Oklahoma City for their attention.

    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed July 20, 2024

    Shortly after getting married, we purchased our first home from DR Horton, Wilmington. We were so excited! The home was beautiful. The price was excellent. With the 30 day inspection all the problems were dealt with efficiently, promptly, and correctly with excellent customer service. However, the 11 month inspection was a different story. The rep, Joe, came and saw what was wrong and began telling us it was not wrong. We went to the expense of hiring an inspector to get in writing these things were wrong to send to them via email. After that, they sent out people to fix the issues. Some issues were fixed well. Others had band aids put on them. But one wall has been a nagging issue. The wall was not installed straight and bowed. The corner of the door was also not installed correctly. At first, they were lying to my husband trying to get out of repairing it. They tried to replumb the door and not fix the wall.

    After being pressed a lot, they built the wall back up with new drywall and spackle. However, the wall is just as broken as before and now we have wasted three months of our time making sure we were available for the workers. The wall is still not right and they are not answering our calls. If you are thinking of buying a home from DR Horton, think again. Know every communication from day one is a lie and they will manipulate you to get out of every promise they make. They cut a million corners, break promises and even lie to get you to buy a slapped together house. We will never buy another house from them again or recommend them to family and friends.

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    Response from D.R. Horton Homes

    Thank you for posting your review. This matter has been forwarded to our Wilmington team for their attention.

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    Installation & Setup

    Reviewed July 19, 2024

    We purchased a DR Home newly built in 2008. Some things were good, mainly energy efficiency. Furnace and appliances were average, and lasted perhaps 10 years. Their contracting was poor, so we have had some premature issues crop up before 15 years. The carpet was not stretched when it was installed, so it had visible wrinkles in about 2 years. We had to have it completely serviced in 5 years. The roof was poorly ventilated, and even had insulation blocking off vents completely. The shingles were installed in a substandard manner with fasteners that deteriorated more rapidly than necessary, and probably not applied in the recommended manner. So, the roof started showing signs of problems in 10 years.

    We replaced the roof in 16 years, but there was extensive damage in the plywood underneath due to excessive heating/poor ventilation. Also the house did settle so that after one year the sheet rock was popping. We were told to expect this, but the 'repair' was simply painting over it. We had to hire someone to plaster the cracks in the wall.

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    Customer ServiceInstallation & SetupStaff

    Reviewed July 18, 2024

    My husband and I moved into a DR Horton home in Star Farms, Lakewood Ranch, Florida almost a year ago and have had nothing but problems since. The first major issue we ran into was that there was no coaxial cable installed anywhere in the house. However, they put in all the face plates, obviously knowing that there was no coaxial cable connected. Fixing this meant creating multiple holes in the house and wiring it through the ceiling and walls. DR Horton’s warranty department wouldn’t even handle getting it fixed. They told us it wasn’t their problem to fix and that we needed to call Strada and arrange to have it resolved.

    The next big issue we ran into was mice and an obscene number of bugs getting into the house. We finally realized that the sliding glass doors have huge gaps in them (they aren’t flush together) large enough to fit a small rodent. I understand we are in Florida (I have lived in this state for 10 years) and bugs come with the territory. However, there were several nights where we had literally HUNDREDS of gnat-like bugs on the kitchen ceiling, floor, and countertops to the point where we had to shut off the lights (so as not to attract anymore) and go upstairs.

    When we requested the doors be fixed or replaced, we were told that the doors are “to speck” and that there isn’t anything they can do other than put bug pads on the door. This has somewhat reduced the bugs, but the mice can chew right through it and we once again have put mice traps out. I certainly don’t believe that we have homes being built in the 21st century passing inspections that are considered “to speck” when they can’t even keep mice from coming in between sliding glass doors.

    We have had many small issues as well: Doors getting painted instead of fixed/replaced when there was a huge chunk missing out of it, window panes out front not matching window grills (one had 6-pane grill and one had 4-pane), uneven kitchen backsplash tiles, stair wall not measuring what is considered standard for our particular model (and DR Horton so far being unwilling to fix it), nails sticking out of carpet going up the stairs, carpet coming loose in certain areas, and much more.

    The most recent problem we are having now is that one of our kitchen cabinets is broken off the hinge and we have submitted warranty claims for over a month and heard NOTHING from DR Horton. I have already written to DR Horton management MONTHS ago and have heard nothing back from them. My husband and I regret buying this home which is unfortunate seeing as the community itself looks like it will be great for our new family. The house quality, however, is subpar at best.

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    Response from D.R. Horton Homes

    Hi Kaitlin - thank you for sharing your review. We forwarded this to our team in Sarasota for their attention.

    CoveragePunctuality & Speed

    Reviewed July 17, 2024

    I bought a property in 2022. Everything was brand new and it shouldn’t be a problem within 5 years. I just learned that tiles are lifted up from the concrete floor. I submitted a warranty form and they said that was not covered after 1 year warranty. How do they decide it’s limited to 1 year. They mentioned that was a homeowner maintenance with grout. The tiles and grouts are damaged from the thin set under it! I’m surprised to see these ratings for Dr Horton. I suspect that they built too fast and limited warranty. I will never buy any new construction again.

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    Response from D.R. Horton Homes

    A copy of your home's warranty can be found on the D.R. Horton website for your review.

    Customer Service

    Reviewed July 17, 2024

    We purchased a DR Horton Townhome two years ago and had faith that they would maintain the exterior of the building as stated. Unfortunately, after sending email after email and contacting the HOA, we are not getting any assistance in our problems. Our front gutter is leaking and water is coming down with so much pressure affecting landscaping and causing bricks from side post to fall out! We're trying to glue the bricks back on ourselves! Since the gutter and drain pipe aren't even in place, the water from our unit is gushing into next door neighbor's garage! A Manager promised to send a gutter company to assess a month ago but no one ever showed up! We are very frustrated not only for us, but for our neighbors who are also affected by the apathy of this company! Their driveway has started to erode with all the water that is going under the cement.

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    Response from D.R. Horton Homes

    D.R. Horton sent a gutter crew to review the customer’s concerns and found the gutters to be clogged and improperly maintained. As a courtesy, the crew cleared the gutters. The maintenance of the gutters is the responsibility of the HOA, of which D.R. Horton is not in control. The HOA is managed by IPM Management.

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    Customer Service

    Reviewed July 11, 2024

    While the building process was decent (although when we built with Lennar, I think I preferred that process more), the most frustrating part about DR Horton is that they never sent someone out at the 1-year mark to fix issues on the punch list. We had a dead tree in our front yard that they were contractually obligated to replace at that 1-year mark, which they did not. When we called, they said that they had already turned it over to the town and there was nothing we could do and now we are responsible for replacing and paying for the dead tree. Had I known that I would not receive standard new build treatment, I would have gone with a different builder.

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

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    Price

    Reviewed July 10, 2024

    So far, we are not impressed with DR Horton Homes. We just moved in and we are very disappointed because the house is very expensive and we've had to have numerous things fixed some of them even twice since the workers that they sent usually don't know what they're doing. Also, they make everything very difficult if you do need any help with anything this is supposed to be a great company, but I am not impressed and very sorry that I bought a house through them.

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. As we do not currently build in Gaffney, SC, a private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

    Reviewed July 6, 2024

    My home is only 2 years old and I have leaks from the roof, down to the basement. Poor quality work, company profits off of offerings 1 year warranty on shoddy work, that completely crumbles after the initial year, when you are told to talk to your insurance company.

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    Staff

    Reviewed July 6, 2024

    I am So disappointed in my DR Horton home!!!! I wish I could just give it back. There is just one issue after another. My house is only 4 years old and there has been a roof leak in which the water came through the ceiling. I had to threaten to sue the company for them to come out and repair the roof and the hole in the ceiling.

    Now the air vent in my great room keeps falling and is leaving dents in the flooring. I had to order a replacement. I had trouble putting it up because the drill holes in the new vent didn’t match the old one and I had to drill through the metal duct work to get it to stay and repaint around the vent. The house is still settling as well. I’m almost scared to live here because the settling is loud! I'm almost tempted to sell the house and just move! I would not recommend this builder! Heed my warning!

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    Customer ServiceInstallation & SetupContract & TermsPunctuality & Speed

    Reviewed July 4, 2024

    We have lived in our home just over a year now. From the beginning, DHR (or whoever works with them to sell) did a fantastic job being attentive to our needs, fixes, etc. They were easy to purchase from; everything was very smooth from saying “we’ll take it” to closing. Anytime we had an issue (they were all small, but figured we would get them fixed within our 1 year warranty window), they were very responsive.

    Until….dun dun dun….the heating/air condition unit. From the start it has never been consistent and when we would it fixed it would be “It just needed to be balanced” or “Your settings were wrong”. Mind you, they did all of this for us upon move in and we never touched or changed anything! (Let me say they contract this out so it’s not exactly DHR doing the fixing) So, ok, whatever.

    Here comes the ending of our 1 yr warranty in March….and boom, the heater stops working. They come a week later, “Your settings were wrong”, but nope, wasn’t fixed. Came out again, whatever they did got it working. Then a week later the air conditioning stopped working! Uggh. Came back, same thing “Your settings are wrong, now it’s fixed”. Nope. Came back again, did a bunch of stuff, (asked me if I checked the breaker, duh! We aren’t that dumb), then said, “You run it too cold. The coils are frozen. Don’t go below 68*”. We set it at 67. Sigh, ok. They leave, still not fixed. Come out again (every time it’s a different tech mind you) and this time, “It’s a breaker somewhere, you need to get an electrician”!!!! What?

    So, electrician comes out (oh and it’s June by now, so 2 months later) stays for about 5 min and says, “It’s not the breaker, you needs the air con people to come back”. At this point I’m at a loss. It’s currently July 4th, our air conditioner has not worked since April and all DHR is doing is letting us deal with this on our own. They installed this unit! The least they can do is have a representative be here to ensure that it is fixed and communication is the same across all pages. Oh and BTW, we aren’t the only house in the neighborhood who is having or had problems with the air conditioning unit. Seems as if most of them were installed incorrectly.

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    Customer ServicePrice

    Reviewed July 2, 2024

    I bought my D.R. Horton home a little over a month ago and I am so disappointed in the lack of detail and pride that went into building it. Leading up to my purchase, I only had to walkthroughs before the closing and the 2nd walkthrough was the same day as my closing. Not to mention, my home wasn’t even cleaned at the time my walkthroughs were scheduled, so I had to leave and come back to complete the walkthroughs on both occasions. Thank God I had taken off from work both days.

    Sadly, the majority of the stuff that I had pointed out to have fixed during my first walkthrough wasn’t even addressed. I was told on the day of my closing that the issues would have to wait until the 21 day walkthrough, which I had to schedule myself. I’m so frustrated at the amount of cosmetic issues that I have discovered while living in my home. Sections of the drywall have bumps, lines where it’s uneven, drips, no texture and marks. My trim around three of the doors have gashes, paint drips and other imperfections that are hard to describe. My sealant around my sliding glass door is horrible. The stucco outside my front door is messy to say the least. I could go on and on regarding the workmanship that went into building it but I’ve said enough.

    It’s just sad that big companies like D. R. Horton care more about quantity than quality. As a result, due to all the drywall issues, I am having to hire the same painter who painted my home before I moved in to do touchups. It’s going to cost me an additional $250 because I opted for the satin finish, so the walls with the drywall touch-ups have to be redone. I’m having to pick my battles because I don’t want to live in a construction zone. Therefore, I’m being selective on what I call out to have fixed based on what I can live with.

    Don’t get me wrong, I love the layout of my home and I’m sure I will be happy living here once all the issues are resolved. I just wish I didn’t have to undergo all this time and energy to get my home up to par. That more attention to detail went into building it from the onset. That it was about producing a product that the company and the buyer could be proud of.

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    Response from D.R. Horton Homes

    Hi Tamara - your concerns have been directed to our management team in Tampa for their attention.

    Customer Service

    Reviewed July 2, 2024

    I moved in to Fox Glenn. Charged for lawn and lawn isn’t maintained. I asked to pay for my own lawn company but was refused. Office personnel very rude and makes it your problem. Again very rude. Be careful when renting here.

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    Response from D.R. Horton Homes

    Hello Alison. We find that you are currently leasing a property that was built by D.R. Horton. We have reached out to your property management company on your behalf to make them aware of your concerns.

    Installation & Setup

    Reviewed June 26, 2024

    THE WORST I HAVE EVER COME ACROSS. The first issue we had with this company was them trying to back out of putting up a fence they had previously stated was included in the purchase of the home. They promised that all the homes would get a fence, then they said it was the homeowner's responsibility. The next issue(s) started happening after living in the home. You can tell it was so cheaply made. All the door handles fell off within a month of moving in. The weather seal that they put on the front door was a joke. The doorbell camera that they installed was crooked and so was the locks on the front door.

    We were told that we have to provide the paint for the home because what they currently have on the walls is whitewash. Who sells a home and then tell the homeowners you have to paint it yourself? UNBELIEVABLE. The sink and faucet that they provided in the kitchen I think stopped being used in the 1970s. It's small, outdated, cumbersome and just plain ugly. It's so hard to do the dishes because water splashes everywhere because it's so shallow and small. I have requested for them to address some of these issues, especially the door handles and the weather strip because it causes cool air to escape, until today they still have not showed up.

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    Response from D.R. Horton Homes

    Hi Veneisa - your warranty request was received and has been assigned to your Customer Service Technician.

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    Installation & Setup

    Reviewed June 25, 2024

    I have owned a D.R. Horton house since 2021 in Maryland, with the house being built in 2020. I have always taken very good care of my houses both inside and outside (blame the military for instilling OCD I guess). Between obsessive cleaning, immediate maintenance when needed, and general overall desire for both the inside and outside of house to look good, I would like to think I spend more than the average to maintain a home.

    To date, we have had nothing but issue after issue with this house. So far, this is the list of notable repairs that have needed to be done since moving in (from Aug 2021 - June 2024 so less than 3 years total): HVAC Repair (namely the AC Unit + Compressor) due to incorrect installation of parts. Glass Sliding Door Stationary Panel Replacement due to defect inside of the glass causing the glass to spiderweb. This was corroborated by multiple contractors upon inspection as having a glass manufacturing defect.

    The majority of rooms in the house (~80%) have drywall screws popping from the ceiling or walls due to incorrect installation or poor quality materials. Water damage to a sizeable portion of plywood in roofing due to improperly installed shingles. This is further complicated by said water leaking into the ceiling of a bedroom causing water damage on the interior ceiling as well. (At this point, the roof is <5 years old) Poor drainage from storm drains due to placement (or lack thereof) of runoff pipes from the storm drains. Particularly bad in backyard, which isn't leveled out at all and has no exit/escape point for water to drain off anywhere besides pooling up in the backyard via a flimsy piece of Charlotte Pipe. Improperly installed carpet in basement causing a visible gap of concrete + subfloor to permeate out from the sides of the carpet.

    This list can continue, but this has just been my most recent headaches to deal with. While they may be on the cheaper end of "luxury builds", you definitely get what you'd expect from a lower quality build, and it becomes noticeable with all the shortcuts and fixes you'll have to do continuously while living in one of these homes. From cosmetic value, I really wanted to like this home. From actual quality value, I wish I went with another builder entirely to give my money to. Also, be wary of their warranty policies, because their limited warranties are a complete joke on their workmanship and mechanicals, such as a 1-year workmanship warranty on a roof that's supposed to last 15-30 years, or a 2-year warranty on all mechanicals that are supposed to last longer by consumer standards. Personally, I will never buy another D.R. Horton again for either personal or investment portfolios.

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    Customer ServiceCoveragePrice

    Reviewed June 24, 2024

    There were a few problems with the home, but overall it is pretty well built. The customer service has been tough. First of all, the flooring they put in (basic, no upgrade) bubbled up within 1.5 minutes of my daughter spilling something on it. I had to battle with them to replace it, they finally settled for me paying an upgrade to get tile and when the tilers showed up, they had the wrong color. The cement cracked within a few months along both pillars of my patio foundation. They have not fixed the issue with one room in the house (mine) being really hot and others being freezing, so I have to sleep downstairs.

    The furnace and AC have needed repairs but DR Horton covered up the access to any of the dampers, which several furnace companies I have called have said is unprofessional at best. It cost me a lot of money in time and labor for them to locate, and now we have to cut open the wall and possibly have to repair depending upon how much they have to cut on either side. When I brought this to their attention, because it's outside of the warranty (of course it is, the furnace lasted this long and we didn't know there was a problem before), they sent me a blank, generic reply that it doesn't qualify due to being outside of warranty. Very poor customer service. Go elsewhere.

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

    Price

    Reviewed June 23, 2024

    D.R. Horton is horrible. The homes look cute, but low grade materials are used--particle board moldings that crumble, ant infested new homes, roofing and plumbing issues. ALSO--if you want to relax on the weekend in your backyard be prepared to hear them working and the BEEP BEEP BEEP of them moving dirt around their houses ON SUNDAY ALL DAY. LOUSY builder--move on as the price is way overboard for the cheap house and NO RESULTS when you complain about issues.

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    Response from D.R. Horton Homes

    Please ensure all requests for warranty service are submitted on the company's website.

    Reviewed June 21, 2024

    You can only think the work they do is worth it if you smoke **, or you work for their crews and give you money for **. It’s pathetic how these are the home builders in this country and have zero care for their work, 100% care for profits.

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    Punctuality & Speed

    Reviewed June 19, 2024

    I am leaving this review late for this site but I posted on others. I had a conversation with my neighbor yesterday who informed me about the community we live in and how it was built. I didn't know how this information passed me before buying my home but this community in Magnolia Park in Covington GA houses were built as express homes. This was a shock but now I understand why my house was rushed built, I mean when when we visited the house to see the progress in December 2021 it wasn't nowhere near to finish. It didn't even have floors yet but 1 month later the house was finished. On closing day I still identified numerous unfinished flaws that was pointed out to the builder who assured everything will be fixed before we move in and anything left will be fixed when I submit repair tickets to D.R. HORTON and some still didn't get fixed.

    Not to mention I never received my end of year full house paint job that was suppose to be with the warranty. Fast forward to 2024, there are a lot of stuff falling apart, ungluing, floors squeaking like the house is built 10 years ago and some of these issues started to occur right after my warranty expired. I unfortunately regret buying my Home as my family feels like we still living in a rental and I feel like I'm the one to blame for being too excited to purchase our home without proper research of the builder. I understand this is a starter home but some residents consider this their forever home that doesn't feel like it, we have HOA but it didn't come with no amenities whatsoever so we paying HOA for just a mailbox kiosk. Hopefully this year will be my last year living in the house as 8 out of 45 homeowners have already sold or rented their home, and so by the grace of God I will sell or rent this home and buy another home.

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    Response from D.R. Horton Homes

    D.R. Horton homes undergo multiple inspections while under construction. Homeowners are provided with a robust home warranty (found on the company’s website). All reported warrantable repairs are completed to industry standards and homeowners may contact the Corporate Customer Care team (found on the company’s website) with any concerns. The homeowner should consult the home warranty to determine if needed repairs fall under the warranty or are typical homeowner maintenance requirements.

    Installation & SetupCoverage

    Reviewed June 17, 2024

    I bought a new home and have had a crack develop in my shower only weeks after moving in. I’ve been going around and around with warranty and they won’t cover it. I would have to replace a whole panel for faulty installation not fault of me.

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    Response from D.R. Horton Homes

    Requests for warranty service should be submitted on the company's website.

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    Reviewed June 17, 2024

    I really wanted a D.R. Horton Homes since they have nice reputation but I am really disappointed by the quality of materials used in my house. The cabinets, walls, doors - they are just so weak compared to apartments. I am not sure which party is responsible for this quality failure. I like the overall design of the house but don’t like how weak they are.

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

    Price

    Reviewed June 14, 2024

    I purchased my house late August 2023. I have already had my AC repaired three times in the Florida heat. I have had my dishwasher repaired twice. The house overall is cheaply made. The floors are separating. I have had three or four door knobs fall off the doors already. The 3 inch gaps underneath the doors are difficult when working from home and you have your children being loud in the living room. The noise travels. I can be in my master closet can hear the crystal clear coming from the living room. Everything is just so cheap and Sloppy.

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    Reviewed June 13, 2024

    Stay away!!!! Less than a years and things like AC started to break. First day in home daughter locked in bathroom. We just found out there is mold in the framing of our home. Feeling like it's the worse decision to go with this builder.

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    Response from D.R. Horton Homes

    Please ensure all requests for warranty service are submitted on the D.R. Horton website so they can be appropriately addressed.

    Customer ServiceStaff

    Reviewed June 13, 2024

    Where do I begin? Since day one in the new house things kept falling apart. Starting with the plumbing. We spent the first night without being able to use the toilets or shower. The cabinets were barely hanging. The thermostat wasn’t working. The shower faucet was hanging from the pipe. I can go on and on. This is the worst construction company I’ve ever experienced with. The project manager was rude and came in screaming at us when we asked to fix the stuff that was wrong. It’s been a nightmare. Their workers don’t care about their job and they half add everything.

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

    Customer Service

    Reviewed June 12, 2024

    So looking into a home in the Kentucky area and got to speak with an Amanda Alford, between the calls and my wife asking so many questions, she really out did herself and provided us with multiple locations including the Crowley crossing area and we loved the homes in that area! Way to go!

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    Response from D.R. Horton Homes

    Hi Clayton. Thank you for taking the time to post your recent experience with Amanda in Louisville. We are happy to hear that you had an excellent experience with our team in Kentucky. We hope you become part of the D.R. Horton family.

    Reviewed June 11, 2024

    Updated on 06/15/2024: The response of D R Horton to my review was that somebody e-mailed me and tried to justify the unjustifiable!! Their representative tried to convince me that it is OK they sold me the house and scam me in 30-40 K higher than identical houses. Also, tried to convince me that it is normal for windows to leak air and water. The communication with them was just waste of time.

    Original Review: I regret I bought a house in WV from this builder. They can sell the same house plan and model in the same neighborhood for different prices to different sellers so be careful not be scammed, the level of finish of the houses is very poor and cheap. Their after sale warranty is awful. I have been begging them to come and fix the house issues that are defective and they keep ignoring my warranty requests, they will decline most of it. Terrible experience.

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

    Staff

    Reviewed June 10, 2024

    Updated on 06/17/2024: I've had sent all the requested info and nobody from Dr. Horton reached out to me. I'm still waiting while my first year warranty is running out.

    Original Review: I would not recommend Dr. Horton to anyone and stay away from them. My house recently had multiple breaker tripped, which caused many appliances and devices damaged. Dr. Horton warranty representative concluded it was raining on that day and blamed it on weather and didn’t honor their warranty. I’ve only bought the house for less than a year. I can’t seem to understand their reasons that the whole house surge protector works but my appliances were damaged. I need them to honor their workmanship and warranty.

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

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    Customer Service

    Reviewed June 7, 2024

    I’m currently set to close on a home on ** on 6/26/24 (Harvest Landing) in Rockledge FL. Please keep in mind I don’t write reviews but I’m so furious right now with the customer service from the mortgage department and the closing department. I call and receive no call backs, I send emails. Still nothing even after 2 weeks! This is a warning to all who are considering a home purchase with D.R. Horton (Rockledge FL.). Buyer beware. You are dealing with an unprofessional group who could care less about customer satisfaction.

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

    Reviewed June 6, 2024

    Our D.R. Horton home should have been built with pride. But no it’s slapped up, boarded up, painted over and very heavily caulk. Their finish work is something I would be embarrassed to leave for my customers. They do not appear to care, they just walk you through to closing with blinkers on! We just ignore the ugly caulking, the dribbling paint and poor miters in moldings.

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

    Staff

    Reviewed June 6, 2024

    I worked with D.R. Horton to purchase a home in Fuquay Varina very recently. I was not given the features in the model home I was shown on my initial visit. Management sucks in followup. The site manager and salesman I worked with are great assets. Their management absolutely not worthy. If I have to buy another one, I would not see it here nor recommend any one in this place.

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    Customer ServiceStaff

    Reviewed June 4, 2024

    If you see this company run.... The construction is poor and after you purchase and find things wrong with the home, their warranty companies favorite words are it is within code. The warranty customer service people are very rude and don't answer emails. I have over 30 items on my list and probably won't get have of them fixed. My front door is crooked and of course is taped up to prevent air from coming through. This has been like this for over a month and to them it is not an emergency.

    The worst purchase of my life. I included some of the pictures I took when I moved in. Hole in Kitchen cabinet, front door crooked, 7 inside doors that won't close properly because of bad framing, caulking missing all over house, tiles with holes in shower filled up with grout instead of putting in a new tiles. Guess they think you won't see this. Bubble in kitchen cabinet casing, wall in bedroom is 1/2 off level (guess this is in code). Oh and the best part is my air conditioner wasn't working when I did my walkthrough. Took a few weeks to fix that and 2 service visits before they got it working properly. Washer and dryer make noises. I can't make this stuff up. Couldn't load anymore but you get the idea. RUN.

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    Response from D.R. Horton Homes

    Hello Karen - please ensure all requests for warranty service are submitted on the company's website.

    Reviewed June 4, 2024

    We have been thinking of buying another new home & since we’ve had two other DR Horton homes we decided to start by looking at these, in our area. We started in Sterling Meadows, in Salado, Texas. Elizabeth ** has been fabulous with staying in touch with us as we continue to look & try to decide where & when we want to buy. If we do decide to make the move I’m confident she’ll be just as amazing through that process as well!!

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    Response from D.R. Horton Homes

    Hi Tanya. Thank you for sharing your experience with Elizabeth at Sterling Meadows. We are happy to hear that you are receiving excellent customer service from Elizabeth and we hope that when you decide to buy your next home that D.R. Horton will, again, be the right builder for you.

    Price

    Reviewed June 3, 2024

    No quality in any part of the house. AC went bad twice. Same with fridge, floor, waterlines and you name it. Appliances are manufacture rejects that they most likely buy at a very cheap price and claim they gave you new appliances. Misleading and inaccurate information they gave you in regards of what they call warranty. No warranty except for first year then all lies. Will never buy new build home especially if it’s from this company. On top of that they blame the contractor for the mistakes at the time the contractor were given a very short time to build a home within the low quality guidelines they are given. Stay away please, don’t put your money on these homes.

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    Response from D.R. Horton Homes

    Hi Wissal - As your home was built in 2020 your remaining warranty covers major structural defects which should be reported to RWC. If you no longer have a copy of your RWC warranty guide you can access it from the D.R. Horton website.

    Reviewed June 3, 2024

    D.R. Horton is the worse builder to purchase a home from. The homes are horrible with mold, creaking floors, faulty foundations, water-rained damaged wood, sloping floors, and etc. They tell lies, continuously change warranty guys/they quit because of the low pay and how they are told to treat the customers…They continuously quit in the Atlanta, DEKALB, Hampton, Lovejoy and McDonough areas….Do not be fooled by the FALSE ADVERTISEMENT of being the #1 builder. They do not even know how to nail in walls nor floor joists-OSB. Do your research online on several of their websites one being named SHODDY CONSTRUCTION OF D.R. HORTON....BEWARE!!! They hire untrained subcontractors!! The reviews tell the truth! Do not walk…RUN and do not believe the lies about their defective homes all over the U.S.

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    Response from D.R. Horton Homes

    Hi C. - As your home was built in 2021 your remaining warranty covers major structural defects which should be reported to RWC. If you no longer have a copy of your RWC warranty guide you can access it from the D.R. Horton website.

    Installation & Setup

    Reviewed June 2, 2024

    We’re only 6 months into living in our D.R. Horton house and it has been a nightmare. From the flooring being damaged before we moved in and installed crooked to light switches not working. They’ve had to come out and replace little pieces of the door due to peeling and bubbling and instead of offering to just replace it all we have to deal with their patch jobs on a brand new house. Our shower walls are flush with each other. There are shingles that look like they’re coming up. Most of our doors has had to be adjusted, and all of them were put on without the bottom being sanded. Lights started falling out of the ceiling within the first two weeks of moving in. The vinyl siding was all too short and it took them months to replace it.

    After rooming the pine straw that came with the house I found that there was exposed rebar in the foundation. Not surprising seeing how when you walk through our house you can feel how uneven the foundation is. Our driveway has cracked in several places. After fighting with the warranty office they finally sent somebody out to replace part of it. While replacing it the guy hit my house and downspout with the skid steer and destroyed our front yard that we just brought back to life since they put dead sod in it. Now it’s on to fighting them to fix my house and the concrete that still looks like **. I would never recommend buying a D.R. Horton home for a forever home. We’re military so we only have to deal with this for a few years. They definitely took advantage of our situation trying to buy while PCsing here from NC.

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

    Customer ServiceContract & TermsStaff

    Reviewed May 29, 2024

    If I could rate DR Horton Mortgage team of Florida a zero I would. My husband and I was in the process to purchase a DR Horton home and was going to close the next week. We decided to cancel our contract as the whole mortgage team and branch manager was highly unprofessional and unorganized. Throughout the whole process they did not properly communicate with us or assist us with the process. As we are first time buyers. We submitted all documentation needed and they ignored our emails and overlook our documents and gave us the run around. None of the team communicated with each other. It was a very terrible experience for us. I do not recommend DR Horton builder as a customer friendly first time buyer lender.

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    Response from D.R. Horton Homes

    Thank you for sharing. We have forwarded your concerns to DHI Mortgage for their review.

    Price

    Reviewed May 27, 2024

    Never ever get D.R. Horton builders. They are cheap materials especially in the roof. You will die if you live in their development. It just so bad! And you're paying 250 to 320 thousand for cheap materials they use. Door carpets are very very cheap!!

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    Response from D.R. Horton Homes

    We are sorry to hear about the extensive damage caused from the numerous tornadoes that have affected families across the country. D.R. Horton homes are built to meet or exceed local building codes. However, acts of God may be more powerful than a home can withstand and disasters, such as those recently experienced across the country, may occur. Our thoughts and prayers are with each of the affected families.

    Reviewed May 27, 2024

    This is possibly the worst company ever. If you do lending through them, it will take a long time to close. Our home has been ready for 2weeks but not want to spend more money. It’s gonna take a month for us to close.

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    Response from D.R. Horton Homes

    Hi Timothy. Unfortunately, VA Loans require approval steps that are not required for other types of loans. This is due to rules by the VA for the benefit of the service member. We are sorry to hear about delays and we are working on the approval as quickly as possible.

    Price

    Reviewed May 26, 2024

    Uncustomizable. Cheap paint. Cheap flooring. Bottom of the line finishes and hardware throughout the house. The interior windows DON'T OPEN!!!! (= Cheap!) Thin thin walls. No insulation. Terrible warranties. New homes include appliances-the worst appliances on the market. Overall, hate this house and the community DR Horton has built!!!!

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    Coverage

    Reviewed May 26, 2024

    Poor quality homes. I’ve fought with builder on numerous things such as flooding yard, loose hardiplank, huge cracks in walls, and no flexibility in helping homeowners. Now after 7 years my roof is in need of full replacement due to the type of shingles used by builder. I can’t get insurance or builder to cover the roof. This is incredibly saddening and a rip off.

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    Sales & MarketingStaff

    Reviewed May 26, 2024

    I was so hopeful and excited about purchasing with DR Horton especially as a first-time home buyer, found the perfect home, put down the 1% as a good faith deposit and started the paperwork with DHI mortgage, their in-house lender. I was upfront about everything and was assured it was all ok, even have the text from the loan agent saying that he saw no issues. Got all the paperwork done. A week later, application denied. Resubmitted my application with all the corrections and extra paperwork, it's been almost 2 weeks, and he's ghosted me, but they've kept my 1%. The sales agents are absolutely amazing!!! The lenders, not so much.

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

    Customer ServiceCoveragePrice

    Reviewed May 24, 2024

    I am very disappointed and very unhappy with DR Horton warranty dept. I bought the House from DR Horton in 2019 in Porter Mill's ever since we had multiple issues including water drainage outside and some other minor issues inside that were either corrected my me or them the first year that we owned the house, a couple of weeks ago during the heavy rains I noticed water leaks in my garage. When I went up to attic and notice leaks from around the air vents, I submitted a request for warranty. In return I received a form email telling me that it not covered under warranty and they are not going to fix it, I called a roof inspector and he basically told me that the work that was done on the roof was shady and so were the inferior parts. I had no chose but to get it fixed and it cost me $2000.0, if I would have known now about how these houses are being build, I would have bought this house and will not recommend to anyone else.

    Pinchas **

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    Staff

    Reviewed May 24, 2024

    Stay away from D.R. Horton Homes. They are beautiful on the outside and inside, They like workmanship horrible build, not enough time being built. They are rushed build homes. Avoid them!!!! The sales lady told an untruth to us. Some of these people working for DR Horton are crooks...

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    Response from D.R. Horton Homes

    D.R. Horton is committed to ensuring all warrantable repairs are appropriately resolved. All requests for warranty service must be submitted on the company's website and it will be directed to the appropriate team for their action.

    Mandie increased rating by 3 stars.
    Customer ServicePriceStaff
    After a positive interaction with D.R. Horton Homes, Mandie increased their star rating on Jan. 6, 2025.

    Updated review: Jan. 6, 2025

    We were able to work with the company to resolve most of our concerns.

    Original Review: May 22, 2024

    We bought our home last year, as a military family moving from TX to NC. The D.R. Horton sales agent was quite possibly the rudest person I have ever worked with. She belittled me, called me names, and actually told me she was "doing me a favor, and wasn't getting paid" for selling me my home. When we arrived, our sod was dead. HVAC makes loud high pitch noises keeping us up at night, broken stones on front of home, which are embarrassing. We were also welcomed with major flooding in our yard, foundation issues, drywall coming off from ceiling, standing water, what seems to be underground springs in our yard, and refusal to place drains around our home which is essentially built inside of a moat. Pure ONGOING Nightmare. The worst part is, after a year of research, this was all preventable. They are just cheap and lazy! Thanks, D.R. HORTON!

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    Customer ServiceStaff

    Reviewed May 20, 2024

    D.R. Horton Warranty. I have been dealing with them since I bought my home but my AC my AC has been making a noise for three years. They have sent multiple AC guys to come out to see what’s going on. They have change parts put a delay that it’s all electric problem and that they fixed it and still the noise continues to happen when the AC goes out on electric, I live in ARDEN and I live in the villas. The villas are beautiful. I love them dearly, but the AC has been a nightmare for me.

    I’ve missed work. I’ve had to talk to them multiple times. The young lady that I was dealing with when I first bought my house with the Warranty she’s retired so now they don’t have any notes on Documents stating that the documents and have saved everything. They have done protocol, but I’m not sure why I have to go through this process with them. I spoken to Jamie. I’ve spoken to Stephanie. I spoken to Debby but no one could figure out what’s going on with this unit, this has been such a nightmare, I’ve even reached out to Jamie and I have not gotten a phone call as of yet. I’m not sure what to do at this point.

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    Response from D.R. Horton Homes

    Hello Anita. Your home closed escrow more than three years ago. Please contact your HVAC manufacturer for warranty service.

    Reviewed May 19, 2024

    0/10. I would never recommend this builder to anyone. I’ve been in my home for 4 months and already I have had multiple issues. Many doors off track, doorknobs coming off, the toilets are cheap and one already has issues. The house doesn’t come with cabinet knobs, there are no drawers in any of the restrooms, and it is very visible that the builder used the cheapest and easiest methods and materials possible to throw these houses together. I will be selling soon and will NEVER buy from DR Horton again and I would suggest anyone looking not go with them either.

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    Response from D.R. Horton Homes

    You warranty request was received this morning and will be worked by your local customer care team.

    Reviewed May 15, 2024

    DR Horton, while having relatively affordable prices, uses terrible contractors who pay the bare minimum attention to their work. We experienced approximate 30 warranty claims in our first years leaving smaller things out. Examples include a major structural issue for our upper floor and a dryer duct completely disconnected from the exterior venting. They are just a machine pumping out homes and taking advantage of a housing “crisis” to really skimp on quality. Look for a local builder who actually cares about their work and customers.

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    Reviewed May 15, 2024

    If I could give him 0 I would give it to him. All the finishes are of poor quality and the equipment they use breaks down in less than 1 year. And everything is destroyed in less than 1 year. I regret buying this house.

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    Response from D.R. Horton Homes

    Hello Mariana. Please ensure all requests for warranty service are submitted online to allow our local team the opportunity to appropriately resolve all warrantable items.

    Sales & MarketingStaff

    Reviewed May 14, 2024

    Our experience with sales counselors has been extraordinary! Maria ** and John ** have been the most attentive and always willing to help during the process but it didn't stop there, even months after our purchase they've always been there for us. We were referred by another homeowner whom absolutely.

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    Response from D.R. Horton Homes

    Hello Maria. Thank you for sharing your experience with D.R. Horton. We hope you enjoy your new home for many years.

    Price

    Reviewed May 14, 2024

    Even though this was several years ago, it still ticks me off and I felt the need to let others know. So we bought a house in a neighborhood that was being newly constructed. The builder then sold the property to DR Horton and they were now doing the building. We had already lived in our house a year when DR Horton came in and started building in our neighborhood. They started building a house directly behind ours and they slightly elevated the land for that house (why I don’t know). By doing so, when it rained all the water would run down into our house/property and flood like crazy. They knew it was going to happen, there’s no way they didn’t know but they didn’t care.

    They didn’t put in any drains or anything they just let it happen and saw the flooding happen. We complained and complained but they didn’t do a thing about it, they said it wasn’t their fault even though we hadn’t had any flooding issues until they did that. Unfortunately, it was us who had to pay about 4k to put drains in because of something they caused. Basically, this review is to let people know that not only does DR Horton build low-quality houses for a high price, but they also don’t give a care about anyone else’s house or property.

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    Customer ServiceInstallation & SetupSales & Marketing

    Reviewed May 14, 2024

    We closed on our home 23rd April 2024. Our front porch and driveway was extremely dirty with footprints and markings. The front porch was especially filthy with orange marks which we had requested to the builder to rectify. They never addressed the issue and kept giving us the runaround. The bathrooms inside did not have tissue holders nor towel holders. No lights in the ceiling in the shower area in one of the bathrooms. Whoever built this monstrosity must be totally idiotic to not have the basic sense to install them for homebuyers.

    The after-sale customer service is appalling and extremely unprofessional. We feel betrayed and cheated by these scam artists. No shower doors in the shower stalls and not even a single rod for the shower curtains. They have blinds everywhere but strangely none in the backdoor where the sunlight pours through. Makes me wonder how do they get permits to build such poor-quality homes and fleece the homeowners.

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    Response from D.R. Horton Homes

    Thank you for sharing your experience. Please ensure all requests for warranty service are submitted on the company's website so we have an opportunity to appropriately resolve them. We find no requests for warranty service on file for your home.

    Profile pic of the author.

    Reviewed May 12, 2024

    I bought my house brand new in 2023, mostly everything with the house has been good, most issues I have had were resolved. The biggest issue with the house is the stucco, every section has multiple cracks going vertically and horizontally at least 4 ft long or longer. Around each window is also separating from the stucco. I’ve reached out to get it fixed and they won’t do anything about it. I had an outside contractor come take a look to see if they could do anything and the cracks are so bad, that they told me it would be better to just re-do the entire stucco because that many patches would be worse than the cracks.

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    Response from D.R. Horton Homes

    Thank you for your comments. Please ensure all requests for warrantable repairs are submitted online on the company's website.

    Customer ServiceStaff

    Reviewed May 8, 2024

    They are great up until you close but trying to get them back after that to fix anything takes months. I closed in the beginning of January 2024. I bought in their most exclusive community in South Carolina called Waterbridge and am totally disappointed. Too many issues to list so I'll just name a few. First, the sprinkler system didn't work for the first 2 months so the sod has died in over 50 % of the lawn. I called and texted to have this fixed about a dozen times before construction manger got the landscaper to come out and had to rewire the system 2 months later. He apologized and said he was having these issues everywhere because his foreman and most of his crew were incompetent. The construction superintendent John ** tells me that the sod/grass dying has nothing to do with the sprinklers not working and is not warrantied. Is he for real?

    Anyone who knows anything about grass knows that watering for the first couple months is critical for the grass to root. Now I have dead grass and entire pieces of sod that you can literally pick up with my thumb and forefinger. I owned my own construction company for 30 years and this clown is trying to tell me this blatant lie straight to my face. I have gotten nowhere and will probably have to replace the entire lawn at an expense of $15-20K for all new sod. I have no choice now but to sue to get my money back.

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    Response from D.R. Horton Homes

    Hi Michael. Thank you for bringing this to our attention. This matter has been directed to our management team in Myrtle Beach for their review.

    Staff

    Reviewed May 6, 2024

    Updated on 07/30/2024: Closed April 2024 and about a month after moving in we noticed a lot of cosmetic things but they are horrible. It's like a 6yr old was doing the work. We have a back bedroom that gets no direct sunlight and is hot all the time. We have 3 fans in the room on at all times. We have been dealing with D.R. Horton about this for at least 2 months. The pictures may not seem like an issue to some people but this is everywhere in the house... I guess this is what a $600,000 house is supposed to look like..I understand it's cosmetic and if there were only a few areas it would be one thing but ** it's everywhere.

    Original Review: Bought a house in iron Rock. Did the walk-through before we were able to live in the house. Notice some things put the tape on the areas that we wanted them to fix or whatever. Literally couple days after moving in. We start finding a lot of things that you wouldn't think you would find in a $600,000 house. I've attached just a few pictures. They may seem like not a big deal to some people, but I'm a pretty easygoing person. Laid-back not really a keep up with the Joneses type of person but this is ridiculous.

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    Response from D.R. Horton Homes

    Hello - please ensure all requests for warranty service are submitted online on the D.R. Horton website.

    Punctuality & Speed

    Reviewed May 4, 2024

    I went to at least 3 of their build sites and one was in another state from where I live now. I tested the radiation levels in one of their S.M.A.R.T. homes (vid below). It's wicked strong and very dangerous. Most people have too much wireless around them already (any wireless is too much), so that prob. won't be an issue they'll ever notice until it's too late and their children are already dumbed down. **

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    Reviewed May 3, 2024

    Poor craftsmanship, no attention to detail, after 4 months our driveway is crumbling like most of the other neighbors. Lack of care or service once you have entered your home. I can't wait to tell once the market is good HOA is a joke.

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

    Punctuality & SpeedStaff

    Reviewed May 3, 2024

    I moved into The Parks a DR Horton new build just north of Nashville Tennessee. We moved in January of 2022. We were able to watch the complete build of the home. First we love the home. All issues were taken care of in a timely manner. I did complain about 5he concrete work bein* shoddy. They sent some one out a couple times to “fix” it but it came out worse.

    Now I notice that my entire driveway is just disintegrating, as is the sidewalk. I did my homework, had a couple of experts come out and look at it, they both agreed the concrete was poured when it was too cold. I know the concrete was poured in November or December. I walked the neighborhood and found that several are having the same problems, but many are not. All the ones poured at the same time as mine looked like mine. The ones directly across the street that were poured in warmer months look fine.

    I contacted Horton and they sent out their warranty person. He looked at the concrete and said that it was happening all over the tract. Told me it was from using salt to melt the ice. Well when the driveway froze over in the winter I used nothing on it as I researched it and decided not to use it. Then he told me that it was from the salt used on roadways during the storm falling off my vehicle. I had already contacted the city and learned that the only salt I could have driven over was on the State Route over a mile away. I also pointed out the pristine driveway across the street who had driven the same roads. He ran out of answers. I asked that he have his supervisor call me.

    I was shortly contacted by his boss who told me the same thing. He went on to say that it was happening all over middle Tennessee and that no one knows why. All of the nearby new build tracts we’re having the same problem and they were not going to do anything about it. Well I manage the only hardware store in town. Every time I see someone wearing a shirt from one of the new builds stop in to buy materials to fix issues at their tracts I ask if they are having problems with their concrete driveways. Not one of the 5 or 6 I spoke with had had any complaints. So I guess, according to Horton I spend 10 grand every 2 years to put in a new driveway since concrete doesn’t work in middle Tennessee. Currently speaking with my unhappy neighbors to figure out the next step.

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    Response from D.R. Horton Homes

    Hi Ken - your concern was directed to the Nashville management team for their review.

    Profile pic of the author.

    Reviewed April 30, 2024

    They go out of their way for you until you have purchased. I was told reviews by the management company they hired would be done in days. What a joke! Also, I have a bowed wall in my bathroom which should have been fixed prior to selling along with putting in a temporary driveway you can trip in the gaps. Lawsuit waiting to happen! Very unsatisfactory!

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    Response from D.R. Horton Homes

    Hi Debra - Surveys are sent to new homeowners 30 days after close of escrow and 7 months after the close of escrow. All requests for warranty service should be submitted online on the company website and any concerns may be emailed to the corporate Customer Care department (contact information is on the company's website).

    Reviewed April 29, 2024

    I’m in process of buying home in n Ft Meyers Florida. I was content with the home till I found out they don’t put shower doors in the main bedroom suite and no kitchen cabinets over the fridge. You know how shoddy they look. Tony says put them in after closing so that means I also have to pay for them. What else will be missing. Probably towel holders in bath. I'm so done with these big companies screwing us!

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    Reviewed April 29, 2024

    I've had issues from the start. I should have taken my money elsewhere. The new construction had issues from prior to closing that was addressed but weren't properly resolved it was just like putting a bandaid on a busted pipe. Flaws were hidden and then warranty didn't want to address it. Things are still falling apart that aren't normal wear and tear and warranty isn't being fair. The companies that they sent to fix the problems don't seem to be qualified and made inconsiderate statements. This is not my first time having a house and I've never dealt with anything like this. If the rates weren't so high in the market I would sell immediately. They should be ashamed of themselves. Every trade has had to come and fix issues and the problem still exists. It's like they orchestrated this to run out the warranty. The higher up company is like a kangaroo court and they want upfront fees to step in for a hearing.

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    Reviewed April 26, 2024

    Our initial inspection reported that the HVAC system didn’t have an air filter. Upon closing, the Construction Superintendent informed us that he put in a new filter. It turns out he didn’t and our HVAC system has been running without one for months. I’ve opened a warranty request for a number of other things but they basically shrugged and said it was human error. I fully expect to DRH to make this right by paying for HVAC cleaning but I’ve gotten nowhere. I’m not one to write negative reviews but this is really unacceptable.

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    Response from D.R. Horton Homes

    Thank you for your review. This matter has been directed to our team in Sarasota for their review.

    Reviewed April 25, 2024

    We bought a house last April 2023, and they promised us 3 times of closing date and never happened. We already talked that when we closed our house that we got sold we will have the same closing date and they are really promising. They were very nice, but then we close our house and DR Horton house is not yet ready, so we stay in the hotel and kids didn't go to school for two weeks and we still pay for the Uhaul everyday and the hotel. My gosh that was really stressing, plus they said we will help pay the expenses of the hotel but guess what No they didn’t. We don't have money at that time because our little saving we use to pay in the hotel and the uhaul we feel like we are homeless. Kids didn't go to school and so bored. I can’t sleep at night. I was very stressed and gives me anxiety.

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    Customer ServiceInstallation & SetupStaff

    Reviewed April 25, 2024

    We recently moved into a D.R. Horton new house in a new DR Horton community in Haw River, NC. The closing and the inspection processes were good but there was always lack of coordination and poor management of the different involved parties. Nothing concerning just a little frustrating when you’re the buyer and have to personally chase the builder, contracted companies, company’s closing attorney, and other involved parties by yourself to make thing move forward instead of the sales manager.

    We got a private inspector through our realtor and he honestly had nothing but good things to say about the house. A little over a month after moving into the house the HVAC system stopped working and from there it was a nightmare. It has now been a month of living without AC at the mercy of the weather and waiting for it to be fixed through the warranty department. The HVAC company who installed the system could not figure out what the problem and kept changing different parts until they concluded that there was something wrong with the wiring but couldn’t fixed it. We asked that a different company comes to look at it and the second company supposedly figured out what the problem is but haven’t been able to fix it. There are other negative reviews with different problems about DR Horton on Facebook and Nextdoor in our neighborhood and we regret not reading those before buying.

    Another issue that we had was light switches and electrical wiring but that’s a story for another day. Long story short, if you’re considering buying a DR Horton house, make sure you join the specific community groups for your area and read the reviews before you commit. I unfortunately did not and recently learned that they’re called DR Horrible in my area.

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    Response from D.R. Horton Homes

    Thank you for your comments. To ensure all warrantable items are appropriately resolved please ensure the warranty request is submitted on the company's website.

    Staff

    Reviewed April 24, 2024

    Buying a new construction home from DR Horton has and is still a nightmare. They do not fix anything once they have your money. The first walk through I had was a nightmare and I had a realtor with me as my advocate. The home had no refrigerator or washer and dryer. Everything I pointed out to their representative was deemed cosmetic. Buyer beware if you don't put everything in writing at the first walk through, it will not be addressed at the second walk through. After closing and they have your money, you have to keep chasing them to get anything fixed. Even with that they won't resolve any of the homes problems. I bought a home in a 55 and over community and they just take advantage of seniors and lie.

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    Staff

    Reviewed April 20, 2024

    Melissa ** at Legacy Farms is the best realtor I’ve ever worked with. I experienced an extremely stressful out of state move from FL to TN and of all the realtors I worked with and being a realtor myself, Melissa was the most solid and reliable professional I dealt with. D.R. Horton is lucky to have her.

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    Response from D.R. Horton Homes

    Hi Linda - thank you for posting about your recent experience with Melissa at Legacy Farms. We are happy to have her on our team. Thank you for choosing D.R. Horton and we hope you enjoy your new home for many years.

    Customer ServiceInstallation & SetupContract & TermsCoveragePunctuality & SpeedStaff

    Reviewed April 19, 2024

    Updated on 5/20/2024: To anyone who wants to know what happened after they "replied" to me here: They sent me another "lawyer" to intimidate me and confirm that they won't fix anything in my house! This time was a lady named Kelly **, who identified as DRH's Vice President & Region Counsel. When you buy from this company, you are playing a lottery for the Warranty "included" in your purchase contract.

    Original review: I wish I could share all my good experiences with D.R. Horton, but everything has been wrong since the beginning of the purchase process. And since this page doesn’t let me post my full experience, I am going to summarize focusing on their so called “Warranty”. We got the keys on May 31 of 2023 and, as of today, more than 10 months later and with the “one year warranty” timeframe about to expire, we still have all our kitchen, bathrooms, and living room belongings in boxes. We have experienced a ridiculous number of issues, not only because of house defects (we complained about many of them to the seller and superintendent even before signing, but nothing was done), but also with the discriminatory and intimidating behavior by their so called “Warranty and Legal Depts.” in an obvious warranty breach. I wonder what happens -in reality- after they reply to the reviews here.

    • May 17th - We had the “orientation” with Tom Q, the most unhelpful superintendent you can imagine. He only had two responses to every question or complaint we had: “There’s nothing I can do,” and “I don’t know. That’s why you need to read the instructions manuals.” The thing that got most of our attention was the bad quality and defects the cabinets had, especially the kitchen ones. They weren’t like the ones we saw in the model houses. We mentioned that to Tom and Abigaíl D (seller).

    • May 31st - After signing at their offices, the “final walkthrough” was very fast to not give us time to complain more, and then straight to sign as if everything was fixed. You know how it is once you are this far… you sign, or you end up with no house. Another day with this superintendent was another uncomfortable day in the process, but this time it got worse once we got the keys and spent a few hours examining the whole house just to find out a lot of visible defects. The house had been given to us completely dirty (inside and outside), as an ongoing construction site. At the end of the closing day, I already had hundreds of photos/videos of the visible defects.

    • June 3rd - Everything was informed to Abigaíl via phone call and e-mail. She told us she was taking notes to talk to her boss, and that since we had complained about the cabinets, she had already scheduled an appointment for the cabinets company to check them before the closing day, but apparently Tom didn’t let them in. She said she was going to the house to see them in person, but that never happened, and she disappeared. So, during June, we had to come from out of State more often so we could clean as much as possible before the “big moving” day. That’s how we discovered more issues without even being living at the house yet.

    • July 24th night - Less than a month of living in the house, I noticed a shadow in the living room ceiling under the primary shower, and I had just taken a shower. I confirmed that area was humid. Next day, my wife spent a long time calling to four different numbers to report the leak, until finally someone responded at the DRH Las Vegas office. A lady transferred the call to “Bill”, who she said was in charge of that Dept. He said he was going to send Jim M, who was “good finding leaks and other issues”. Minutes later Jim arrived and began to say, “I don’t see anything”, “It doesn’t seem wet”. I insisted and even showed him photos from the night before. So, he went upstairs and said the issue might be from a crack on the shower drain.

    He said he was coming next day with a tool to check the humidity, and that he was going to submit a ticket for a plumber to come. Jim asked us if there was anything else wrong with the house, so we gave him a preview, but he told us to submit everything as Warranty claims so he could work on that. Without a meticulous check, he saw a few things on the cabinets and even had a situation with one of the kitchen drawers where his hand ended up greased. Time after he left our house, Pam called regarding the voice message we left hours before at their Emergency #. She said no one answered because she was on lunch. Jim didn’t show up next day.

    • July 31st - The plumber came and diagnosed the problem. He showed me the crack of the shower drain and explained that he would have to make a hole on downstairs ceiling to be able to fix it. He was super cool and empathic with our situation since, in just a few minutes, he was able to see the conditions of our “newly built” house. Aug. 3rd and 7th - I submitted a few pages with dozens of images to DRH’s Warranty.

    • Aug. 9th - The plumber arrived on time to perform his job. Right after him, Jim arrived with Bill H, DRH’s Customer Service Manager. Bill said he had read all I wrote and that’s why he decided to come and see everything in person. He also said they’re working internally with Tom’s situation (apparently everybody knows how he is, but they keep employing him). Both confirmed the conditions of the house and agreed that the house hadn’t been cleaned by their cleaning crew, as it was supposed to happen before the closing date.

    Some of the defects they saw were: the terrible painting job through the whole house with different shades of color mainly in ceilings and closets, all hardware and wall plates been painted but missing paint in other parts of the house; very disgusting paint job in the main door; scratched windows; issues with the carpets; broken and crooked blinds; terrible cabinets (Jim even said the plan he had to fill and cover all the horrible big holes that were left inside them); lumps on the walls (there are more now); showers, toilets and basins covered with paint, grout, and caulk mostly; cracked grout mainly in the three bathrooms; stains in various tiles of the kitchen floor; a lamp falling from the ceiling; mistreated appliances (Jim said he was going to bring us the missing parts from the refrigerator, but that never happened); garage door sensors, water loop, switches, etc. covered with caulk and paint; many things crooked; wires coming out of the stucco; block fence cracked from top to bottom; damaged/broken corner sidewalk by vehicles -mainly construction ones- driving over the curb; the decorative circles on the facade weren’t painted; all exterior hose bibs and meters looking like ten year old ones; etc.

    I have to say that when I showed them all the cracks of the windows sills/heads, Jim began with the “That’s normal” gaslighting. I mean, at this point the house was only 2 months old, so that shouldn’t be cracked yet. Bill made Jim take a lot of notes and photos around the house -even when I had sent them a lot of images- and said they were going to start bringing people to work with those things, starting with the cabinets and windows companies and finishing with a good cleaning.

    • Aug. 14th - A drywall guy came to cover the hole the plumber had made. I called Jim to know why the man wasn’t going to work on the lumps on the walls, and shortly he showed up and told me it was because he wanted “to bring a manager to check the other issues”. The drywall guy was very respectful, and even notified me about more issues in that first floor, but he had a problem with the paint, so that ceiling ended up with another big square mark and color shade.

    • Aug. 15th - Jim showed up with three men from the windows company. I told them we hadn’t check the first-floor windows because that floor still a work site, since there were many construction defects to fix and most of our move was still there. So, I proceeded to show them all the issues with the windows on the second floor, and even having everything marked with stickers (having photos also), they were acting like it was normal to have new windows scratched or not working properly. The man with the worst attitude turned out to be the “president” of the company. To make it more awkward, they take notes and murmur between them, but they don’t tell you what -if- and when they are going to fix your windows. What an uncomfortable visit of those four strangers, while my wife was stuck in a sofa because she couldn’t walk without crutches.

    • Aug. 28th - Jim showed up at our house with a young man from the cabinets company “to check the cabinets and blinds”. As soon as I opened the door, I warned them that because of what had happened during the previous visit and not having heard anything regarding the windows during all that time, the visit was going to be filmed. At this time, the house was already showing a lot more defects on the walls and ceilings, so as soon as Jim put his first step inside, he saw and confirmed the marks on that first wall. I immediately showed him that the ceiling was looking worse now because of the uncompleted repair of the drywall, to what he responded, “The ceiling will have to be repainted in full”.

    As soon as I went up to show the first blinds, the man told me he was there for the cabinets. Jim said he thought it was the same company. That’s how good DRH’s employees know their duties. We did have a tense moment when I started showing the things in the primary bathroom and the supervisor told me "We don't use flashlights.". Then Jim got defensive and said, “That is the industry standard.”, when I complained that just with the “daylight” it wasn’t possible to confirm the damages in those areas of the cabinets.

    Hear me out people: That confirms why they never “see” any of the defects that you really have in your house! If you let the builders decide if something is good or not, their decision will be based merely on if the drawers and doors open and close. They don’t care at all if things are scratched, dented, missing paint, or you have broken shelves, even when you have paid for something new. I mentioned that if nothing was fixed, I was going to proceed legally since there was a Warranty and they weren’t doing anything.

    Jim got very mad and said they could bring ten doors of the same cabinet, and all were going to be the same because they were not $20K cabinets. The cabinets’ field supervisor looked confused but continued with the walkthrough. He saw a lot of defects and marks around the house, and agreed on the awful conditions all the cabinets were, especially the kitchen ones where he was surprised by the grease in the three left drawers (the mess that Tom made). He even found more defects on them than the ones we had found. He was professional and respectful, and even shared some valuable information with us. He took many photos and notes and said that he was “going to speak to my manager," but that it would take about 7 days or less to get all the parts and come to fix them.

    When they were leaving, Jim said he had scheduled an appointment with the actual blinds company for Wednesday. My wife reminded him about the issue with the A/C not cooling equally in some rooms, and he told her the same he had told me a couple times before “I will submit a ticket for the air conditioning company”. Then I walked outside and showed Jim that our sidewalks now were worse than when he came with Bill, because the people who was fixing the others didn’t fix our corner and had damaged what was OK. He ignored me, but my camera was still recording.

    • Aug. 29th - I asked the people working on the street and sidewalks in front of my house, why they didn’t fix our corner sidewalk. They said DRH didn’t pay to fix those corners, even when they were in evident bad shape. I also complained because they damaged the sidewalks in front of my house with their machines… but they didn’t care. Aug. 30th - An hour before scheduled, Jim sent me a text cancelling the appointment for the blinds. No excuses were given. I replied immediately, and again next morning, but he never responded.

    • Sept. 1st - Bill called me and said that he decided none of his employees or subcontractors were coming again to my house. He said some of his subcontractors didn’t want to come to my house because they didn’t feel comfortable since I was recording video, but that didn’t make any sense because I only recorded that Monday and the guy from the cabinets company didn’t have an issue with it. Also, we’ve had various service visits before that day, and none were recorded but still nothing was getting fix or followed up. I told Bill it was obvious the only person who complained about me recording in my own house was his employee, Jim. He got mad and raised his voice trying to intimidate us with baseless excuses.

    My wife and I made it clear that we weren’t doing anything wrong since this is our house, those are strangers, and the NRS 200 gives us all the right to video record in our house. I also expressed that even when I didn’t have to do it, I gave them the disclaimer before they entered the house. Bill was mad because he didn’t have a valid excuse for what he was doing and got confused when we pointed out how it was possible that they were refusing to come to our house because of cameras, but almost every house today has security cameras. He said this was the first time he had a situation like this (how dramatic), and insisted he was going to call me next Tuesday (Sept. 5th) after his “Legal Dept. get back to” him to tell him how to proceed.

    During this 18-minute call we mentioned to Bill a lot of things that were told and agreed in the previous weeks (since their first visit) but nothing had been done by their part. He told me to go to the Board. I told him I didn’t agree with what he was doing, but I was going to wait until Tuesday. Right before ending the call, I told him that I was willing to talk to the “Legal Dept.”, to what he laughed. What a professional behavior by this so-called Customer Service Manager.

    • Sept. 15th - I called Bill and left a voice message. Sept. 19th - I called to his office and left another message. I wanted to confirm he was ignoring me, so I immediately called to the front desk, and they transferred the call to his office because he was there. Once again, he ignored my call, so I called the front desk again and explained the guy what was happening. This time the guy transferred the call to the Warranty Dept. where Pam said, “Bill said he’s going to call you today at 3:00 PM”. We explained to her that Jim and Bill were ignoring us, and that we had been waiting for Bill’s call for more than two weeks already, but she insisted nothing was happening and that he was going to call me at 3:00 PM. Well, it wasn’t until 4:20 PM when Bill finally called me and, with a very hypocrite tone, he “apologized” for the long time this was taking and that they were “going to send the letter tomorrow”, which was “just a formality” his Legal Dept. had, but that he was looking forward to fixing our things.

    • Sept. 21st - I received a not so professional email from Justin A, who identified as DRH’s Division Counsel. He didn't even have my name right but was accusing me of having unreasonable warranty service requests and threatening/intimidating his employees and subcontractors, especially because I intended to film them while in my home. That my only option now was to file a formal complaint with the Nevada State Contractors Board, so they can work on what they deem necessary to meet “generally accepted standards”. In other words, they don’t want to comply with the fact that they are supposed to deliver a house in “brand new” conditions, so they push the homeowner to go with the Board, which only cares if the house have walls, windows and doors, but do not take into consideration the conditions in which they were given.

    • Sept. 23rd - I responded to Mr. ** providing names, dates, times, and other info that proved what we experienced was way different to what he was accusing me. If our Warranty requests were “unreasonable”, why no one said anything when they came to our house, starting with Jim and Bill? Even the cabinets supervisor agreed on the awful conditions all the cabinets were and said it would take only about 7 days to get them fixed. This time I have the evidence of everything in a video. And in any case, who should have “felt threatened and/or intimidated” would be us, having so many strange men coming into our home. All those men were bigger and taller than us, since we are 5’5” and 5’ only. So, I guess the only person that complained was Jim, probably because he realized he had made unethical comments that could harm his company, and this time those were video recorded. He made us feel as if because of the house we bought, we deserved the terrible cabinets we have.

    • Sept. 25th - Their Counsel replied with another diminutive email and, even having all details I had provided, he insisted the only option was the Contractors Board. But this time he added << It appears we have a significant disconnect between what you are saying and what I am hearing from our employees and subcontractors. >>. Dec. 5th - Our realtor sent an email with the Inspection Report to some people from D.R. Horton Las Vegas. Dec. 7th - We received a very short Reply All directed to our realtor from Alyssa A, an Area Sales Manager, stating << Mr. ** received an email on 9/25 from our legal council stating that all claims need to be filed with the state contractors board. >>

    • Jan. 3rd - I submitted a Warranty claim because some nails were falling from the roof and the garbage disposal had a leak. Jan. 5th – Jim sent me an email to schedule a visit with a roofer and a plumber for Wednesday 10th. Jan. 8th - I submitted another claim to DRH’s Warranty because the vertical blinds of the sliding door had finally stopped working.

    • Jan. 10th - Jim showed up with a man from a roofing company, who tried to convince me that there was nothing wrong with the roof, and that those nails were extra ones that had been loose on the roof since they worked there. But as soon as he climbed the roof, he came back with a different story. With a bunch of nails in his hand, he confirmed the nails were popping out, some nails were barely touching the wood, and found one broken roof tile. An hour later, Jim came back with the plumber. He fixed the garbage disposal leak and we joked because the job he started back in August 2023 was left unfinished. He was shocked when he saw how the ceiling was. During that visit, I showed Jim the non-working vertical blinds, and more color shadows on the ceiling over where he was standing.

    • Jan. 11th - A crew worked on the roof and their leader told me that they ended up replacing the nails and some roof tiles since they found a couple more broken. Jan. 15th - I submitted a Warranty claim because of various cracks on the primary shower, besides many scratches, dents, dings, on both showers and glass doors. Jan. 26th - Jim asked to come the next week to inspect the shower. I told him that I was working on fixing the walk-in closet, since the brackets were bending and about to fall, but that we could coordinate for any time that week.

    • Jan. 29th - Jim replied and we agreed for next day in the morning. Later, I submitted a Warranty claim because of what we found when we pulled the refrigerator to clean it thoroughly inside and outside. The refrigerator has many cosmetic damages on the exterior and interior. But we had already notified and shown the conditions of the appliances to Bill and Jim when they were here on August 9th. The cabinets in that area have many issues, besides the ones noted by the cabinets company’s supervisor on August 28th, including dents and cracked wood parts. The wall was all marked, has what looks like a patch that wasn’t sanded, a large white area, and something that looks (and feels) like a thick screw coming out. The baseboard wasn’t cut correctly, so it doesn’t cover the entire area, it’s loose and bent and it is not painted. The whole area was full of construction debris.

    • Jan. 30th - Jim showed up with a big man who identified just as “Jack” and who seemed to be a DRH employee. He saw and photographed the little holes in the main shower, and said he was “going to send the photos to the manufacturer to see what they say”. He also confirmed seeing dents in the other shower. When they were leaving, I talked to Jim in private and asked him why they were ignoring my other claims. He, in other words, basically told me that they’re ignoring everything I submit to Warranty because their lawyer is already involved. It was weird because his facial expressions were agreeing with the conditions of the house, but not with his words.

    • Jan. 31st - I received a call from Jim, but he didn’t leave any message nor send an email. Feb. 2nd - Jim emailed me asking if Monday, March 4th, was good for me to have the manufacturer “inspect/repair the shower”. I replied that March was going to be a very busy month for us and that week specifically I was going to be working out of state. Feb. 5th - Jim replied offering March 11th and 18th. He was insisting even when I had already told him that March wasn’t going to work for us, so I responded that << As I mentioned before, March will be a very busy month for us. Whatever is going to happen in the house, needs to be done before March. >> and explained to him that after coming back from out of state, we’d be leaving the Country on the 11th. After that, he has not communicated with me again.

    For us, this feels more of a discrimination because we decided to film any visits from vendors in our home, which we’re in our right to do, or maybe because we are Latinos. It is an irony that D.R. Horton sells houses that are “smart” and even push homeowners to buy the service of a security cameras company, but when we decide to use our own camera, then is a problem and we are discriminated by their Warranty Dept. and intimidated by their Legal Dept.

    As you can see, there’s no sense of urgency and they never follow through with what they say. This builder employees are experts on “sweet talking” to make you think they will take care of your house issues because of their “great warranty”, but at the moment of truth they will do their best effort to run from their responsibilities, even falsely accusing homeowners. We don't remember being informed that granting the Warranty would depend on how well or badly Jim and Bill liked the homeowner, and that it would be considered only if going through the NSCB. That's a personal agenda. At the end, all the employees turned out to have the same behavior. It is as if it were mandatory for them to do things wrong and the goal was to get into legal conflict with the homeowners.

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    Response from D.R. Horton Homes

    Hello Isaac. Thank you for your review. Your concerns were directed to our management team in Las Vegas for their review.

    Customer Service

    Reviewed April 17, 2024

    If I had to do it all over again I would go with another builder. It all started when I first looked at the new home that was just being finished and we decided to go with this house as it was in our budget and it looked ok. Then it was all downhill from there. The superintendent seemed ok at first and told us to put tape everywhere there was a problem as it was a new house and they would correct it.

    When we came for the before move in walk through nothing was done at all. We were told time and time we will take care of it until the super just stopped taking our calls. The house had a lot of issues and a few were taken care of after we moved in and called corporate many times but there were still a lot of small and large problems that were never taken care of. The house was also dirty with bugs dead and some alive all over the counters, in the window sills etc. The carpet was filthy like people were walking around with dirty work boots. When I mentioned it to corporate they said they would send in the cleaning crew. I happened to come by when they were there and it was two teenage girls in a car with a vacuum and needless to say the house and carpet was still filthy. I ended up having to have the whole house cleaned at my expense.

    There were pieces of trim missing around the base line nails sticking out of some areas of the doorways closets etc. I am going to stop there as I could go on all day. Now to the outside of the house. There were about 8 big holes all around the yard and I was told it was because of a mole but they had trapped it and it was gone. The only problem was the whole yard was uneven from the mole digging under the ground. I was told not to worry about it as it would settle as was new sod. Needless to say it never did and even today when you walk in the yard you can't find any even ground. When I ride my mower to cut the grass its like being on some kind of bumpy carnival ride. There is so much more I could say but I end it with how cheap the walls are. You can here someone going to the bathroom in the master bathroom when you are in the second bedroom on the other side of the house. I think you get the point so I will stop here.

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    Response from D.R. Horton Homes

    Thank you for submitting your warranty requests online. Our division team will contact you regarding appropriate next steps.

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    Customer ServiceSales & Marketing

    Reviewed April 16, 2024

    I have heard DR. Horton was one of the best builders around in Texas but from my recent personal experience they don't deserve the credit they get. I have purchased a home recently. Within a month the property had so many issues like all electric devices shorted. This happened during a rainy day where the lightning might or might have caused it which is not known, and Dr. Horton had refused to comply or at least review the issue to find the root cause, mentioning that this is ACT of GOD but it's not GOD who build the house, it's the builder and DR. Horton management.

    Many of the external contractors we had to call have all suggested that it might be likely due to an earthing issue and even that is not inspected. Today the dryer had shorted and caused a small burst before going out. This is a life-threatening issue and if this is how Dr. Horton treats their customers neglecting the minimum safety concerns, I think they will be in for a lot more investigations than just looking at how to maximize the sales. I would highly recommend anyone viewing this review to not to purchase from DR. Horton.

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    Response from D.R. Horton Homes

    Thank you for your comments. This matter has been directed to our team in Austin, TX for their review.

    Customer Service

    Reviewed April 14, 2024

    We bought an express home by DR Horton in Dec. 2018 as a new build. From day one the quality of this home has been terrible. From water drainage in the yards to the failing and falling over privacy walls to cheap irrigation products that leak water on the outside. On the inside, it started with leaking faucets and bear minimum insulation. Then within two years the cheap carpet started fraying and matting down, three years the appliances failed and we had to replace the microwave, stove and dishwasher. All within three years, of course only months outside of warranty.

    At five years the biggest window in the house has the UV film in between the glass failing and peelings. When I call DR Horton they can’t tell me who to call or give any help. Finally found the original installer and they don’t have any information on my house they have info for the houses around me of course but not mine. So no one can even tell me who to call for replacement. Dr Horton is as bad as the thousands of review claim. Buy at your own risk.

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    Customer ServiceStaff

    Reviewed April 11, 2024

    I would recommend for anyone to buy a DR Horton house. The builders they hire are terrible, and they half do the job. The way they graded my yard it holds water for days. The sod the they use is the cheapest they can find, and you have the replace it within a year of living there. I have had to put in several tickets for warranty and you might get a response and you might not. The warranty employees are terrible. I can go on for days. I just recommend you stay far away.

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    Response from D.R. Horton Homes

    Thank you for submitting your warranty request. Our Pensacola team will be reaching out to you.

    Customer ServiceSales & MarketingStaff

    Reviewed April 11, 2024

    I purchased my home less than two years ago and am having several issues with the construction of the home. When I first began purchasing my home, all of the sales and finance personnel were great. They provided really good customer service. But after about 6 months into being in the home, I realized how poor of a job DR Horton did building it. I have had SEVERE cracks throughout the house, the house is severely shifting, my electrical box wasn't grounded, most of my doors don't properly close, and I'm having major separation of the walls in multiple parts of the home. I have put in a few warranties for all of these problems and all they do is throw some drywall up but the problem never actually gets fixed. The doors were worked on at least twice and two still won't properly close. I am also having an issue of water dwelling in the backyard and they expect me to fix it.

    They did a horrible job with building these homes in my neighborhood and as a builder should truly be ashamed of themselves. This is my first time home purchase and I am completely disappointed in how it was built. I would NEVER recommend anyone purchase a DR Horton home. If I wanted to sell my home right now I would have to spend several hundreds of dollars to fix it up because I am now out of the twelve month warranty period. I understand the warranty period but the problem i have with it is that if they have come to "fix" the problem and it continues, they didn't actually "fix" the problem. We pay way too much money for these homes to have them poorly constructed. It definitely isn't fair to the consumer. It's so sad that DR Horton is able to continue building the amount of homes they are building with a 1.3 star rating.

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    Customer Service

    Reviewed April 10, 2024

    I am in my 70's and a disabled Vietnam Vet. I try to go for small walks daily while utilizing my walker. I often struggle on the uneven sidewalk in front of my driveway. I even fell before while crossing over this elevated sidewalk. I called D.R. Horton several times and they continue to ignore my request to repair the sidewalk. Their neglect is having a negative impact on my quality of life.

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    Response from D.R. Horton Homes

    Hi Rob - we are sorry to hear about your sidewalks. Concerns with the sidewalks should be addressed to the community property management company or the HOA.

    Reviewed April 9, 2024

    Don’t buy a DR Horton home. Our home is worst than a used home. The closets' doors are all split at the seams and the all the outlets are crooked. The wall are dirty and the carpet has stains. The bathroom faucet leak. The garage doors need repainted. The cabinet looks like someone doodle on them. The stove is broken.

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

    Verified purchase

    Reviewed April 8, 2024

    What can I say. As soon as you get those keys the Realtor and the builder that offer the moon and all just for you to buy are nowhere to be found. I just bought in Crestview FL and these are the worst I've seen. It took us 4 MONTHS to get everything squared away and these 2 have made it a terrible experience. I would give it a 0 if I could.

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    Response from D.R. Horton Homes

    Hello Lyann. Thank you for your comments. A private response has been provided to better assist you.

    Installation & SetupStaff

    Reviewed April 6, 2024

    DR Horton knows exactly what they are doing - and that's the problem. They cast about for the cheapest contractors who don't take any care over their work because they aren't paid to do so. They get cozy with the city they are working in so the inspectors don't look too closely at the shoddy work. My experience I found. The house is about 1000 sq ft smaller than a typical equivalent house in my area. The HVAC condenser is undersized and the ducts not tuned. Many ducts crushed by subsequent sub-contractors. Paint - the cheapest and very thin. Showers not installed level. (!) Driveway concrete too narrow so you have to step in mud/dirt. No landscaping in the back.

    All cabinets/counters/bathroom fittings builder grade cheapest stuff. Many appliances not working. DR Horton does offer a warranty but that is very hit or miss - they send the same yo-yos back who made a mess in the first place. But at least DR Horton and the city are making a handsome profit. That's the main thing. If you have no option, a DR Horton house will not fall down, but if you can, look elsewhere!

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    Reviewed April 4, 2024

    Homes seem to have little to no quality control. I visited their homes at different stages, saw framing work that I would not accept. Also simple mistakes in finishes, windows now level, things out of square. In the developments I looked at they cram homes too close together. Starter homes at best.

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    Installation & Setup

    Reviewed April 3, 2024

    We have had to get the driveway replaced for faulty installation, door knobs have the wrong screws to keep in place, the screw head is too small for the knob, dish washer was leaking and needed to be repaired, siding is falling off, the grass needed to be replace and now while I'm typing this, I am waiting for repair man to fix the air conditioner.....This is a brand new house.

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

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    Reviewed April 3, 2024

    6 months in a D.R. HORTON home - I would never purchase from them again and advise others steer clear. Looking back they were deceptive from the very beginning. Our driveway is crumbling from the ice and snow. We’ve had HVAC out here 18 times. The entire system was run wrong and half of the “features” weren’t even connected. The warranty company basically duct tape fixes everything! The materials are cheap -the drywall is already showing signs of shoddy work… The garage is flaking concrete - and now I'm concerned about the foundation our home sits on.

    Our ceilings need to be resurfaced. They had to replace front porch posts because their contractor didn’t even add the wood post in the middle - meaning our roof could began caving in. Many others have bad water leaks and mold a few more months in than us. It’s been exhausting and nothing but trouble to have to deal with an incompetent warranty department. DR HORTON takes your hard earned money and doesn’t think twice about lying. They are “America’s worst deceptive home builder.”

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    Response from D.R. Horton Homes

    We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

    Staff

    Reviewed April 1, 2024

    I have attempted getting things fixed for the entire time I have lived in this house for over a year now and am always told the exact same thing. "I will handle it", "I will get back to you". It is the same thing over and over. I have reached out to my warranties rep over 5 times regarding the same issues that have still yet to be resolved. This needs to be fixed and quickly. To the point where all DR Horton Staff is seen in the brewery laughing about the mistake made on a warranty for my house....not a great look. Not to mention the super so inebriated that he can't even stay on his feet. It really shows the amount of care that is to be had for the homes that are being built around the area.

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    Customer ServiceInstallation & SetupCoverage

    Reviewed April 1, 2024

    We moved into our brand new, freshly built D.R. Horton home 3 months ago. During the final walk through, my fiancé and I were still flagging things that needed to be fixed by the builder -- cracked molding, molding separating from the wall, chipped cabinets, etc. -- and they claimed that they would fix it. 3 months later, we have had our door knobs constantly falling off, our doors won't shut, the molding on the stairs is getting worse (we were told the house is settling), we never got our cabinets that were promised, and our bathtub has a giant crack running through it. I reached out about the bathtub and they said that it's not covered under the warranty and sent me some maintenance instructions to do it myself. We are going to have to replace our tub in our brand new house.

    Not only are we having problems, our neighbor's front door completely fell off, another's brand new dryer that they installed doesn't work, and that's only the things that I have been told about. When our back door knob fell off and we called about it (I know we could fix it, I was just mad at the volume of times we had had to fix it in such a short time), the builders were furious at us for calling, did not want to show up to do anything about it, and complained when we finally convinced them to show up. I am new to home buying, so maybe this is standard treatment and expectations, but it seems ridiculous to me that we will have to buy a new bathtub 3 months into a brand new house and have all of these problems. I am honestly terrified of what will happen next.

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    Response from D.R. Horton Homes

    Hello Autumn. Please ensure all requests for warranty service are submitted online.

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    Customer ServicePunctuality & Speed

    Reviewed March 31, 2024

    Floors, floors, floors! Horrible floors. I start off this review with flooring because that is what I noticed immediately upon moving into my new 2 level home in Dec 2022, Jonesborough TN. I brought this to the attention of the warranty dept in Jan 2023 and was told it was normal and one needed to wait to go through all 4 seasons so the house can settle and it's best to wait until the fall to submit a claim (of course that's just a few months before the end of the warranty period).

    Once I called in Oct/Nov 2023, they came out, they hammered a few nails into the plywood and left and I was told the following, "The contractor will refasten any loose subfloor or take other corrective action to attempt to reduce squeaking to the extent possible within reasonable repair capability without removing floor or ceiling finish."

    The floors are squeaky and there is nothing that can be done. This was poor workmanship from day 1. Stay away from DR Horton and find another builder. The framing was quick and the floors were put up quickly and cheaply! My belief is they want you to wait until the warranty is almost up and then you're told, "This is the most reasonable fix that we can do." Stay away.

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    Response from D.R. Horton Homes

    Your concerns have been shared with our team in Tennessee for their review.

    Contract & TermsPrice

    Reviewed March 31, 2024

    Rusted nails on trim of garage to load barring walls not square. Trim is not square in any spots in the house. Nothing is done professionally in my home and every time a contractor is brought in to fix an issue they create 2 more issues. This is all factual and provable. Contractors have lied repeatedly to us. Worst experience in my life is buying a DR Horton home. Avoid at all costs. They are cheaply built and will cost 50-75% of mortgage just to make it look professional. Not a single contractor uses a tape measure, everything is eye balled. Watched this being done in our development in several homes over the past few months.

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    Response from D.R. Horton Homes

    Please ensure all warrantable repair requests are submitted online so they are addressed by the appropriate department.

    Reviewed March 27, 2024

    Purchased my home in 2020. Let me say the selling process was smooth. Outside looking in the homes are beautiful. I love my floor plan. It's perfect for my family. Families looking to buy a house built from the ground up is so exciting you can lose yourself in the process like I did. I didn't check the reviews on DR Horton and boy I wish I did. I see other people complaining about the cheap material being used. Well that's not one of my issues yet. The warranty department is horrible. Man oh man as soon as your one year inspection is done you are screwed in more ways than one. If they fall short on filling an obligation and you don't catch it you are up the creek without a paddle.

    Now the kicker. The craftsmanship on my has fallen short. The bathroom vent on the exterior wall was not properly sealed which means every time it rains water comes in and the water was sitting in between the exterior wall and the interior wall. So now guess what. I have mold. What do DR Horton do about it. Absolutely nothing. Refuse to come out and seal it because guess what. I'm past my one year warranty. I wasn't asking for money. I'm out for finding the issue I was asking to repair what was not done in the first place. Not going to continue with the outcome because I wrote enough. Buyers beware what you're getting into with buying homes from DR Horton!!

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    Response from D.R. Horton Homes

    Owning a home requires maintenance and repairs. DR Horton helps homeowners by offering a one year limited warranty so that all issues with the building of the home are worked out before the homeowner takes responsibility. After 4 years, the homeowner must take responsibility for any and all repairs on a home.

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    D.R. Horton Homes Company Information

    Company Name:
    DR Horton Homes
    Year Founded:
    1978
    Address:
    1341 Horton Circle
    City:
    Arlington
    State/Province:
    TX
    Postal Code:
    76011
    Country:
    United States
    Website:
    www.drhorton.com