D.R. Horton Homes Reviews

I am extremely disappointed with my experience as a homeowner dealing with DR Horton regarding a persistent drainage and grading defect at my property. Despite months of communication starting in June, my issue remains unresolved as we approach November. The process has been unnecessarily slow and frustrating. I provided all required documentation and estimates, and even accepted a reduced settlement amount to avoid litigation. However, DR Horton repeatedly delayed signing the agreement and issuing the promised payment. I was told on October 2nd that a check would be mailed within 10-14 business days, only to learn weeks later that it hadn’t even been issued.

We brought a DR Horton Home build from the ground. If we knew what we know now we wouldn’t have brought a piece of wood from them. Had to have pipes replace. They use poor material. It was nightmare. I advise anyone do not I mean do not buy no house from DR Horton. I wouldn’t let them build a doghouse for me. Every time you turn around you had a leak.

My husband and I purchased a brand-new new D.R. Horton home in April 2024. They used the absolute cheapest materials and the home was built poorly. The quality of everything in the home is almost nothing. I would NEVER buy a D.R. Horton home ever again. The AC makes a loud noise and they said it was normal. The warranties cover very limited things.

I have purchased a new home from DR Horton end of August 27th, 2025. AC Does not work correctly. And this has been going on since the 28th of August, put off till September the 25th and they keep having to come back 3 or 4 times. Now they ordered a part and want to come Friday. I will be out of town Friday so I let them know this and now they want to close the ticket cause I won't be home. Very poor service. If I had it to do over again I would not have went with DR HORTON!!!! And still can't get anyone to call me

As recent retirees, we decided to relocate to Florida. Determined to purchase a home suited to our needs, we thought it was going to be a challenge and it was going to take a long time to find a home that would meet our wishes. But, we were lucky to meet John ** from DR Horton. He understood our needs, limitations and wishes for a home. More than showing us houses, he guided us, educated and explained to us ways we could adapt to our new life. As an experienced DR Horton rep, he shared all aspects of the community and how to make the transition. The DR Horton team at closing was professional, also guiding in the purchase. It can be stressful but John helped us to find the home that met our needs and even more than we expected. We are grateful to have met John who continues to be there for us!

I want to start out by saying I have nothing negative to say about the home. My complaint is about the HOA. They are atrocious to put it mildly. I have been sent two violations for a parked car and a trailer at the residence. The aforementioned car is my son’s vehicle that doesn’t fit in the garage or the tiny one and a half car driveway, the trailer belonged to a contractor here making a repair. I don’t know what bored people they employ or why they don’t reach out to the homeowner other than with a violation notice. I have lived in Fox Meadows for eight months and have complied with all regulations. I wanted a fence. I requested it and jumped through all the hoops. I wanted a deck. I requested it and again jumped through all the hoops. I would never again buy a DR Horton home because of the terrible way you are treated as a homeowner.

The Sales representatives were very professional and kind, however this was my son’s first experience buying a home and he indicates he felt pushed to make a decision and he believes that his opinion it was high pressure selling, kinda in a bully kind of way, the quality of this home is fair from any stars, the construction manager however was very respectful and listened to our concerns. Issues; carpet is fraying and is not tacked down enough and all the carpet around the bottom where carpet meets up to the wood trim and edges at the hardwood floor meets carpet is tacked down appropriately. Other issues have been toilet seats loose paint dripped on windows.

We came dragging in from out of state hoping to downsize and find a smaller new build that would fir our needs in retirement. Lisa W., the DR Horton sales agent, welcomed us as if we were long-lost relations, treated us well, and facilitated the sale of an Atlanta model in Prairie Lakes, a growing community that was rapidly building outwards in an area slightly remote from the hustle and bustle of the I-35 corridor. She maintained contact with us throughout the three-month period while we were preparing to move from Wyoming, providing us with regular status updates regarding the progress of our house. She provided us with friendly, personable access throughout the process and welcomed us back when we finally made the mood. Doing business with her has been a real pleasure for us.

They're horrible. Run away. They will try to put you in a shitty home with horrible build quality. Please don't ever buy a home from them. They suck so bad. If you value your life run away please. 🙏🙏🙏🥺

Most expensive house poorest quality. Cracked truss no repair. Chronic roof leak in certain wind…$2500 later finally pinpointed and repaired at my expense. Problem due to shoddy construction and missing materials. Several other minor issues that should never be in a new build. I say run before buying their homes.

I would not purchase a DR Horton home in the WA area. They refused to refund us our earnest money of $8K. It is not an ethical company. They were not cooperative in the closing date and wanted to charge us hundreds of dollars per day if we went past that date just to meet the end of their fiscal year.

Poor quality all around. From garage door not closing to vinyl flooring not being complete. Trying to get their Warranty Dept. to respond or do anything is near impossible. Still having outside irrigation issues and my lawn is like a swamp.

We purchased our home in Sept 2022, but couldn't close because of Hurricane Ian, so got to see how strongly built the home was. Minor problems, but they were corrected by their Warranty Div. Major issue we have had is that the home is 1680 sq ft, and they installed a 2 1/5 ton a/c unit, which every a/c contractor we have spoken with have said at a minimum should have been a 3 ton unit. Plus the compressor was installed directly adjacent to a sprinkler head, which caused the outside casing to rust in less than a year. So after 3 years I have replaced the 2.5 ton a/c unit with a 3 ton unit and am moving the sprinkler head due to lack of coordination of D R Horton and contractors. Buyer be wary!

My family and I have been living in our D.R. Horton home since January, and we have yet to experience consistent hot water in our showers. Despite replacing the water heater, the issue persists—none of the showers provide hot water unless we use the original builder-grade showerheads that came with the home. D.R. Horton’s representatives have stated that the only way to have hot water is to use those original showerheads, essentially claiming that the water heater and plumbing system are “proprietary” and not compatible with standard showerheads. This explanation is both unreasonable and unacceptable. A new home should not require a family to use specific, sub-par fixtures simply to enjoy a basic necessity like hot water.

Do not buy a D.R. Horton home! We learned the hard way that this builder uses inferior quality materials, and labor; resulting in a new home with problems; that the builder refuses to fix, even under warranty.

I am very very disappointed with the way I'm being treated by D.R. Horton and DHI currently as we speak and this matter needs to be addressed immediately. I was told that one of the loan officers with DHI doesn't know what she is doing and it is very upsetting. I am a veteran of the U.S Army and I never had a problem home loans until today. I've been told I can get the buy down rate at 2.99. Now I'm being told different things and I'm totally not happy and this is a VERY TERRIBLE EXPERIENCE. I want answers immediately because I'm a veteran and I shouldn't be treated this way. I'm thinking about going to court over this matter because clearly regulations and rules aren't being followed. I am requesting immediate action to be taken with this matter soon. Because it's not fair and it is illegal and I demand answers. I don't care who calls but I can be reached at ** and I really need someone to call me.

My experience with D.R. Horton has been positive, but I'm not happy with their representatives. I have been told to submit a warranty request for an improper planted tree in the backyard. After the warranty request was submitted, I was told to fix it by myself. I will wait for their response before I rewrite the review in detail, including the uncooperative representative.

This is actually a dishonest customer services. The sales person Shawn ** is dishonest and deceptive. Try to get homebuyers to use their in-house lender. Lied about not putting a dent on credit after application submitted. Whereas in-house lender is the Only one who put a dent - few points drop in credit score. I would not recommend to proceed through Shawn ** as he is factually dishonest.

When we bought a Mannford OK, DR Horton build, I fought for them very hard because I believe that they really had integrity. In fact, I fought so hard that my mother purchased two homes that I would later be able to buy one from her. To be honest, when we moved here and we found out that there were water issues in the neighborhood.

Our sales agent was incredible. He was always available and kept us up to date. The loan process was very unorganized. We at first had one loan officer and then later two who never communicated with each other, so it was a mess. Neither of them knew what the other was doing. When we closed our fence was not up. We were promised it would be within a week and it wasn't even built until two weeks later. It is still not completely done.

Absolutely the worst builder I have ever come across. Horrible communication, horrible customer services. Mind you, this is before we’ve even purchased the 400k home. We are actually fortunate and able to back out. Serve the nightmare. What you think you’re saving up front will cost you more in the end. From the beginning this has been a horrific experience. DRHS. (D R Horton Sucks).

DR Horton is the absolute WORST builder. We built a home thinking it’d be safe for 20 years - wow were we wrong! 10 years in & this house is falling a part! The service is awful, they are no help & once you close, they will abandon you. Every excuse in the book, lies, etc. & you will hear it from them. I cannot stress enough - DO NOT BUY A DR HORTON HOME!

In Ocala area it’s a solid home concrete block and architectural shingles. It’s a great affordable home that comes with all the appliances. It’s a smart home as well with the camera on the doorbell and keyless entry.

D.R. Horton’s contract is RIDICULOUS!

D.R. Horton at Wooded Run Estates has exceeded my expectations during the construction phase of our new home! Joey ** and Superintendent Clint ** have been accommodating and quality minded in the the sales and construction phases of our Jamestown model. We had a 3rd party company perform our pre drywall inspection and found a few issues that Clint promptly addressed. This is my second new home and by far the BEST experience that I have ever had-

I purchase a house from D R Horton on the 8th of August 2025 in Archer's Mill Ormond Beach, Florida. The sales rep, loan processors and builders are great, no complaints. Everything is good up to the point of closing. As soon as you close, they become a different company. Customer service is extremely poor. I have been trying for two weeks to get someone to talk to about the electricity. The bill is already in my name, it was done before closing, they did not pay for the electricity that was used before closing, that cost is placed on my bill. I have not moved in as yet, I am still waiting for someone to clear this up. I don't know about the water. I cannot say, customer service is not answering the phone and no one is returning calls.

DR Horton is a builder that doesn’t care about customer service and satisfaction. I acquired a home that had many issues that surfaced after the last inspection like dishwasher was installed so wrong that floored my home, the grass on the backyard was never irrigated after installed and was so uneven that you could not walk on it without risking a ankle injury. The air conditioning unit is installed next to the principal bedroom and make a horrible sound every time the compressor starts. I have reported all of this many times and the response has been disappointing until last time they said out loud were not doing anything.

If you're considering purchasing a D.R. Horton home, don’t make the mistake. Proceed with caution! Our experience has revealed significant issues with the quality of construction, including apparent code violations and persistent standing water problems. These issues not only affect the safety of your home but also the quality to enjoy your home. Buyer beware!

Cheaply built houses that are taking over South Carolina like the plague. I have seen thousands of acres being destroyed to build these “houses” just so young people and implants can buy them. They are destroying our character and driving the price of houses up so much that we locals can’t afford to own anymore. Wish these greedy companies would just stop.

I want to follow up on my previous review of DR Horton Chattanooga! This DR Horton Chattanooga team, stepped up, came out on a Sunday to troubleshoot and got someone out to address the problems and is currently working to resolve them once and for all. We have had some struggles and frustrations, but hoping with the help of the warranty Manager and his team, we should have our AC issues fixed once and for all.

Absolutely the worst quality home I've ever bought out of 5 and one of my homes was 20 years old when I bought it. Roof leaks, terrible quality materials. Landscaping and construction problems that have not been addressed after a month reported. Very noisy AC unit. Plants that died right away. Honestly, there are problems with just about every trade that built this house. Seriously thinking about selling and I just moved in. Would not recommend ever.

Stephen is GREAT!! Very attentive and always polite! If I have an issue he handles it with care and understands that I am very demanding. But still handles everything very professional. DR Horton is lucky to have him!

I saw a response to their home getting multiple inspection 🤔😆😆😆🤞.These home are built by subcontractors using foreign labor!!! And it show the cheapest material crap they can find in bulk, Throw in workers who really have zero I mean zero pride. 2yr old home, hot water went, driveway cracking along with the garage! But 4” inches of concrete with no wire or rebar isn't an issue.🤔 Structural cracks corner of the windows and one totally running vertical from foundation to roof line (according to them it's settling).😢 84 billion in profits seem the only thing they care about.

Kendall ** uses contract deception to play “god” selecting people he deems fit to be a neighbor. He will take your money, use it, then give it back when he’s all done with his interests free loan. Sold our house right out from under us. Didn’t even give us a simple phone call.

First off we bought a D.R. Horton home in Buckeye AZ. We right away started to have issues with the first month. When going through the walk through we were instructed to get it fixed at our one year which is a lie. Most have to be done within 10 days. We are currently a part of a lawsuit for these issues. The very worst part is we had a D.R. Horton employee come to our house with no appointment. He proceeded to open our front door without knocking and walk right in my house. Once he figured out he had the wrong house he walks out and says nothing. We have it all on video. We reached out to D.R. Horton and have still not even gotten a formal apology.

Been in our home for about 3 months, found that a ceramic floor tile in the owner's suit is cracked and it is under the toilet. Found out that the only way it is covered is if we found it prior to closing and it was placed on the punch ticket. Also, there is grout cracking in the same location.... That also is not covered. So, not even 6 months in and we already have to spend money to fix something that you would think they would take care of to keep a customer satisfied.... but not DR Horton, customer satisfaction is not a top priority to them. So sad, should have went elsewhere....

From Day one of moving in to our D.R. Horton home, it has been nothing but a nightmare. It started out small, aesthetically shoddy workmanship. Then December 2024 rain came into our front bedroom, to the point it was on the floor and left spots on the ceiling. I filed a report with the so-called warranty department. They told me it was my problem because it was probably driving rains. So, I figured that was it. But, as we all know, it rains a lot in this area, so it happened again. Again, I sent pictures of where I thought the rain was coming from to the warranty department. And, again, I was told it wasn't covered. Then I called the building department and talked to an inspector who made a phone call to D.R. Horton, which resulted in someone from there calling me.

I so dislike this company. Complete frauds and liars. Plain and simple do not trust what they tell you in selling. I was sold a space and bought on part of it being across from a “green space”. They stated it would be that across the street from me and they were making it into a park. They are now building across the street. Do not buy. Shame a word doesn’t go anywhere today.

We bought our new home in Ankeny Iowa. Susan ** was our relator and helped with our journey. She was amazing. All over our house is in decent condition. Any issues we came across the contractor was helpful and getting it fixed.

Don’t buy a house from them. Every time we have a rainstorm our window leaks. They say it’s not covered because we are in an area with hurricanes. Even small storms it leaks. They don’t care, they just want you to close fast and be done. Warranty claim after warranty claim is the same crappy excuse.

We did close our first home on March 31, 2025, after a multiple issues were resolved and said to be resolved after closing. We did agree to the statement provided by our home builder that the issues will be resolved. I moved in and it is been more than 4 months the relative humidity issue in the home was not addressed to resolve. The A/C company states every lame reason to not do any work and blame insulation company. Insulation company showed up and gave a thermal reading report on the insulation in the home. Even the A/C company is advising me to use a dehumidifier.

I bought a D.R. Horton townhome in 2020. We experienced leaking from three different places in the basement. We had to pay $12,500 to get the leaking issue fixed, and $300 to check for mold and wood rot. The townhome was built in 2006, and the builder put the breaker box in the bathroom! I have no idea how the home passed inspection. We had to pay $2,500 to have the breaker box moved out of the bathroom. Our front porch has moved and settled, allowing water to come through. Luckily the HOA was willing to pay for that repair. It seems like D R Horton was only interested in making some quick money- not in providing a quality home. I wish they had done things right in the first place.

The homes are beautiful, but cheaply built. If I knew 9 months ago what I know now, I never would have bought a DR Horton home. The driveway concrete is peeling up because it wasn't properly put in. The AC concrete slab outside is not level. The blinds over the slider has manufacturer's holes in them, The yard irrigation system wasn't properly laid out or checked. If you buy one of their homes, take a shovel with you before you sign and dig up the system. Once the papers are signed, they won't fix it. The one-year bumper-to-bumper warranty is nothing but lip service. The warranty website shuts you down with the "capture" feature. After 2 months of trying to get through on the website, my request finality went through and nothing has been done. Think twice about buying with this home builder.

We like our home. It’s convenient for our family and fits our needs. But I truly wish D.R. Horton had shown more integrity throughout the process. From the beginning, we were pressured to close on their timeline, not ours. We were told — point blank — that they prioritized hitting quarterly sales numbers over what worked best for our family. That was disappointing to hear and set the tone for a rushed, impersonal process. There were changes made to the building plans without any warning or explanation. When we asked why, we were told that every home is “unique” and that variations are part of the process. That reasoning felt like a blanket excuse to cover poor communication and a lack of transparency.

DR Dump here in Middleburg FL. Cathy ** and Neil ** sold us structural broken trusses and failed field frame hip blocking. There are another 10-12 issues. People would rather lie about the closing than have a conversation that we the customer wanted being to the middle of January. They knew what we wanted, and we were lied to, and they deceived us to shove the broken garbage dump sooner rather than later. They don't have a good answer as to why they wanted to purposely hurt us. They are cowards. Their entire team is thoughtless and heartless. I do not recommend DR Horton unless you want them to break your heart. They will also turn your dreams into nightmares. They do not care about you. Please do homework. DR Horton uses the cheapest material and the cheapest labor. You definitely can tell they do not know the word QUALITY.

I would rather be homeless than ever buy another D.R. Horton home. Biggest scam builder out there. Both of our DR Horton neighborhoods in our HOA have had 90% of houses that have had to get an entire new roof because their contractors didn't install correctly and they refused to fix this huge issue. Houses that are 2-3 years old all having to get a full roof replacement. Our HOA is also suing D.R. Horton for several issues with how they left the neighborhood including everyone's yards eroding away into the easements that weren't properly done. There's also a class action for everyone's roofs that has started. AVOID D.R. HORTON at all costs. This doesn't even scratch the surface. The houses they build literally fall apart in less than 6 months and the homeowner gets scammed. They never take responsibility or fix anything without a lawsuit.

This company doesn't commit with the prices that they sell the house by. They sent me an initial contract for 10K less than the prices and I thought that they gave me a discount because I was buying 2. And now they say that they made a mistake and they send an addendum expecting that I don't notice that they made a mistake. When I call them they make me think that I'm crazy.

My wife and I came home to a flood after going out for a walk. It was caused by a severely cracked drain pipe installed by D.R. Horton. The crack was over 5 inches in length and 2 inches wide and filled with sediment and roots over time. It was clear that this drain pipe was damaged during construction. We reached out to DR Horton and they are not helping at all. The home is only 2 and a half years old. The crack in the pipe was clearly broken during construction and DR Horton is giving us the runaround. I would not buy a DR Horton home again with service like this.

Avoid at all costs. Very good at taking your money but nothing but wait times and random dropped calls when attempting to request insurance reports. Find a more reliable company for home and insurance needs.

My experience purchasing a home through D.R .Horton highlighted several areas where the company could improve transparency and customer service, particularly for first-time homebuyers. Lack of Transparency in the Home Buying Process. Throughout the process, I found that information was not readily offered unless I specifically asked for it. For example, buyers are required to purchase solar panels with the home, with no opportunity to select a different provider—this is not clearly communicated upfront. Additionally, the financing representative assigned to my purchase was consistently difficult to reach. As a first-time buyer, I needed guidance and detailed explanations, but instead felt like just another number in line.

BE AWARE of buying in this neighborhood if you ever want to sell your house in the future, as the HOA WILL NOT allow you to put up a For Sale Sign in your yard (professional or by owner); however, the BUILDERS ARE ALLOWED to put signage up on their homes to advertise For Sale or Available. SELECTIVE ENFORCEMENT / UNEQUAL TREATMENT.

🚫 Review Title: Extremely Disappointed – Broken Promises from D.R. Horton Omaha. I bought a D.R. Horton townhome near 204th and Harrison (Omaha) with high hopes. During the initial discussions, I was very satisfied — only a few blocks of homes were built at the time, and everything looked promising. I specifically asked if I could install a fence in my backyard over the cement patio, which faces directly toward 204th street. They clearly said yes, and based on that, I went ahead and bought the home. I even referred several friends who also purchased townhomes here — trusting the promises made to me.

If I could give D.R. Horton negative stars, I would. As a 100% disabled veteran, I believed I was purchasing my forever home, a safe, stable place to live out the rest of my life. Instead, I live in constant fear: fear that my house might catch fire or be swallowed by a sinkhole. I can’t even use my kitchen safely. The gas stove has insufficient ventilation, and when I try to cook, the surrounding area becomes dangerously hot. Despite repeated requests, I have yet to receive written confirmation about how the ventilation system is designed. Worse yet, sinkholes began forming around my home due to a leaking sprinkler system that was installed as part of the original sale. The leak apparently went unnoticed for months, eroding the soil around, and possibly beneath, my house. I later discovered that the plumbing line was improperly installed, extending into my neighbor’s yard.

Purchased a new built home with DR Horton in Delaware last year. Since we purchased the home there have been numerous build, design and quality issues with the home including numerous floods in the home due to unsealed water line access into the home basement, faulty plumbing, faulty subfloor issues, structural items missing completely such as basement ceiling support column, hvac vents not connected to anything, insulation missing, subfloors/floors not even and the list goes on. Contacted builder to fix issues, most got fixed, some are still in the process of being fixed, some they are refusing to fix.

Bought a home in 2023... they promised to fix all the occurring problems during the 1 year warranty work. We filed warranty claims for the windows numerous times, inspector came and documented. Nothing was done. Now we are told, that we have to file with the window company directly. First class service! The window company want us to document everything that is wrong and send pictures (inspector from the window company would cost me approx. 1000$). If they decide it is a warranty issue (mechanical parts), we have to pay for the shipping. If they think, according to the pictures, it is an installation issue, we will be back to point "0" with D.R. Horton again.

We are only four months living into our brand new home and we have had so many issues with no resolution. First week, we had our roof leak into one of the bedrooms. We even had workers come out for plumbing issues and ruin our whole upstairs with water damage from issues on their behalf, which they still don’t understand why this is happening. So many things are falling apart and coming out of the walls. Still nothing has been done. There’s a pr,oblem after problem and nothing is getting done, they told us they were closing our case for no contact but we have proof we contacted them. Do not buy a home from these people. It has been a nightmare and I’m stressed every day which I should not have to be feeling this way in a brand new home.

Contractually, they were obligated to lay down grass, yet after eight months my yard looks terrible. It’s unacceptable how superficially they treat a contractual agreement. Do not accept peripheral work as part of price negotiations. Always negotiate the actual price—what they offer is low quality, and you’ll regret it just like I do now.

An unprofessional, arrogant, and uncooperative seller who avoids providing accurate information to a client considering buying a house with a cash payment, but who cares about the true quality and features of the property. From the very first call, it's clear that the seller's goal is to get your money without offering any guarantees about what they are selling. Stay away and choose something else.

Our experience with D.R. Horton has been a mix of both positives and disappointments. On the positive side, the realtor and the superintendent we worked with were consistently honest and respectful throughout the process. They treated us with professionalism and were genuinely helpful during our homebuying journey. In fact, we ended up purchasing this particular home largely because of the D.R. Horton realtor. We were actually on our way to view another property when we asked her for directions, and she offered to show us a few of her listings. She followed through on everything she promised, which speaks volumes about her integrity and dedication.

Our experience with D.R. Horton during the home-buying process was truly disappointing. They failed to keep their promises and wasted a significant amount of our time. The house we received fell far below the quality standards we were expecting. The bathtub, which was delivered broken, was merely patched up instead of being properly replaced. The windows installed were of very poor quality. Despite reaching out multiple times, they delayed the process and gave us the runaround. There was a huge gap between what was promised before the sale and what was actually delivered. We were left emotionally and financially drained. In the end, all we gained was frustration and lost time. I strongly recommend that anyone considering working with D.R. Horton think twice before making a decision.

Just under three years I bought this house brand new. Just before the three year mark the compressor blew up on the 4th of July. This pipe was found covered in insulation kinked. Starving the compressor causing it to blow. Sent a message to D.R. Horton about this critical install failure. Met with silence. Literally consider anyone else but D.R. horton.

I have owned my home in a year and a half, and they will absolutely not honor any of their warranties, I would use caution before buying a DR Horton house, they have poor quality issues, and a crew that will not resolve them for you, they hire incompetent employees, who really don’t care anything about customer service or their clients.

We bought the house not even a day later. We wish we had not bought it. To start with the floors are not even close to being level. The glue down tile is so full and wavy it's going to have to be taken out. The floors redone completely leveled. The concrete work is ungodly. Totally unacceptable. The trim throughout the house is cheap and not level due to the concrete work on the entire house. The paint is some kind of cheap or watered-down grade. We were rushed on the walkthrough and told that the painter removed all the tape that was put on for repairs so they just guessed and tried to find the places marked. The second walkthrough was scheduled about 1 1/2 hours before the closing and rushed. While at closing the painter used the kitchen sink for cleanup and scratched the bottom of the sink trying to clean it and still left paint all over it.

This is my second new built and buying from this builder has been the worst experience. They will not fix or correct items that were installed incorrectly by their contractor not even within the year of construction. Now I have to pay someone to correct their poor work. A cost I didn’t expect to pay on a new home. This builder hires contractors that go out of business after home is built and DR Horton will not correct because they don’t want to pay another contractor to fix the issue. So save yourself the headache and search for a builder that has better reviews.

When we purchased our home we saw the backyard was not graded properly. We brought this up to DR Horton staff and was told it would be fixed. After closing on our house we noticed that sod had been installed in the back yard and the berm so we thought the problem was fixed. Less than 2 yrs later we noticed a hole forming at the berm. We contacted DR Horton and told that our warranty had expired and we could regrade at our own expense. This was supposed to be fixed in the beginning and was not so it should be DR Horton who should fix this but they say they will not. My conclusion is DR Horton will lie to your face and you will be left holding the bag for some big expenses to make it right.

Cameron ** knows her stuff! There was not one question she couldn’t answer! We look forward to our future home here! She made us feel really comfortable and not pressured to make any rash decisions. We really appreciate that sales approach since we are also in sales. We really like the style of the houses here. I think it’s gonna be a beautiful community when it’s finished.

We own a 7 year old D.R. Horton Express home. Recently while running our builder installed dishwasher we detected a strong burning odor coming from the dishwasher. We unplugged and pulled out the dishwasher only to find the electrical connections burning and melting where the contractor connected the electric plug on the dishwasher. DR Horton has the worst customer service and worst subs. They never stand behind a sold unit.

I purchased my home roughly two years ago and have experienced issues from the very beginning—poor electrical work, uneven tile, and doorknobs that constantly fall off-just to name a few. I’ve reached a point where I can’t stress over the small stuff anymore. However, my main concern has been the AC unit. It has caused problems since day one. I’ve had the contractor out numerous times, but the system still doesn’t cool the house efficiently. Living in Florida, this has become a serious issue. Based on feedback from different vendors, I believe D.R. Horton may have tried to cut costs by installing a unit that’s too small for the size of the home. If you’re considering building a new home, I strongly recommend doing thorough research before making a decision.

I want to start by saying that We love the house and location. BUT getting things repaired is very frustrating, When we moved in we was told to have all warranty items summited before the 1 year but towards the end because they said the house settles etc., to have the items repaired. I summited the warranty items before my 1 year was up and they sent some repairmen out but some items still hasn't been done. My main issues are 2 things, 1st is the back yard has a hill and it shows that it has never been graded and is already starting to erode down the hill, the contractor that D R Horton sent out only filled in some dirt along the house, and I guessing a person came out to inspect the hill and said yes its eroding and needed to be fixed and he called Tyson from DR Horton explaining the problem in front of me, I have included pictures of the eroding and the ruts from the water flowing down the hill already.

Do not buy a DR Horton home! The are cheaply built. 2 months after purchasing a motor in my AC went out. Instead of replacing the unit they replaced a part on a new home. AC vents were painted open. Dead sod was placed in the yard, and they would not replace only patch which did not take. They told me someone would call for my yearly inspection, I had to call them to find out I have to go online and schedule the appointment. In the neighborhood people's siding is falling off! They are cheap homes! Do not buy from them!!

Everyone in Stone Water subdivision needs to check around their foundation as all around my house water is up against the foundation. I have not watered my grass in 4 days so it's not from that. Secondly when I dig next to the foundation water begins to flood it meaning water is being direct to the foundation. The use of clay instead of topsoil or better materials for drainage is causing this problem.

After years of building my own homes from the ground up in different States, I made the mistake of purchasing this four (4) year old D R Horton built home to be closer to our daughter. A spacious Garage had NO ac outlets except for the one operating the Garage door opener? Ridiculous! Front lawn needed fill, grading and scrubs. Some of the plumbing was loose and needed attention due to leaks. Had to install a hot water recirculation system to get instant hot water to needed areas of the home or you would be running the hot water faucet from 40 to 60 seconds before hot water arrived? Simply incompetent engineering and application! Probably a case of improper vetting the subcontractors, sight supervisors or both.

Been in my home for 3 years and AC is not working properly. They use a company called Comfort Air to install units in these new homes here in Winston Salem and I've had them out here twice waiting on a third visit. I'm not impressed considering my house is practically new and I'm having issues with my HVAC. I will not have another build with them NEVER!

They started building a home adjacent to mine. The construction site damaged my yard and when I reached out my concerns were ignored so I had to get the erosion control involved, after they sell you a home they are done with you.

My start was amazing, from start to finish. However, on year one, everything started going downhill. From my cabinets to plumbing, to my AC, cracks in the walls. My cabinets were melting; they were changed a few times. The employer that replaced them, said it will happen again. They were uneven and were missing the inside cushion to help from slamming. Then, when turning my sprinkler on, I would notice, lots of water overflowing and going to the street. I submitted a warranty request, of course nothing was wrong, per that company DR Horton hired. My water bill was around $300 monthly. I got a call from city of UHLAND, stating I have a water leak. I had to hire someone myself, I told him, I know exactly where it was, it was exactly where I told Dr. Horton it would be.

Worst experience with the warranty department. All they do is delay and deny. We submitted our one year warranty items and it has taken 2 months to get the items resolved. The worst has been with a DR Horton contractor damaging our lawn. That was 9 months ago and it is still not resolved. Last week a warranty supervisor told me “I was taking food off the sub-contractor’s table” because I wanted my lawn fixed!

Shawty Work. And I ended up with a large plumbing bill two years after building my house because the plumbing wasn’t done properly. They didn’t even leave a main drain line to the sewer marked! DO NOT BUY.

Our home is 14 years old. Shingles look good, but roof rotting in several places. Our roof is caving in at two areas! Apparently quality materials were not used. Some houses have good bones, some do not, clearly this one is in the latter category. We lived in another home for 38 years, NEVER had an issue like this. DR Horton representative’s attitude was “too bad…you’re out of warranty” clearly, customer service is not their strong suit. In my opinion…their home building skills is not their strong suit either. Floor plans are great…that’s the ONLY good thing I find they have.

New house built in 2021 have an issue with downspouts from gutter rain water and sump pump, claim to warranty after a year. In a year claim they say they will fix it, never did it. Cause of that issue all the grass is dead now.

Highly dissatisfied. I just recommend you look elsewhere as it will save you lots of headaches for years to come. DR Horton is the equivalent of putting lipstick on a pig. The house looks nice enough to sell, but the moment you move in, you will likely notice problems that you can only find by living in the home day to day. Areas are too small, cabinets and doors don't line up correctly, things fall apart/leak occasionally, and items wear out faster than they should because they are generally cheap. And if you expect them to cover it due to the warranty, they will fight you tooth and nail to try and get out of it. This is 5x fold if you're buying in an HOA community. Everything is cutting corners with them, and I may have to get an attorney involved to fix the issues I have reached out to them about for over a year. Please heed this warning, I don't want anyone else to have to experience these issues.

Worst experience ever! I'm very disappointed in the whole system after purchasing a brand new house from this company. On every step of the way there were mistakes made by almost everyone we had to work with! 1. The builder representative - we were given the wrong price of the base model at our very first meeting (the price we were given already included the upgrades that we didn't want), but since we were told that price was base we went with it. We realized we got an unwanted upgrades after the settlement, when my neighbor stopped by and said her house (that actually had a base model) looked different. The only thing we got from the builder was the apology.

Examined Hundreds of public records in Florida and across US. In summary, D.R. Horton has systemically failed to perform soil compaction and/or related testing and reporting in accordance with the structural design specifications, industry standards (ASTM), and federal and/or state regulations (e.g., International Building Code, Florida Building Code, HUD 79G).

My experience with DR Horton. 1. Build with cheapest material and labor force possible. 2. Cover defects with paint and caulking until closing. 3. When approach for a warranty issue make excuses to run out the clock until the warranty expires. 4. When a foundation problem arose, they will only address if (in their words) "materially affects the physical safety of the occupants of the Home". I.E. we will do something if the house is going fall on your family's head.

Can I give Zero stars? EVERYTHING and I mean everything in this home is installed as backwards. From not enough wall to support the quartz countertop which by the way is pitted and DR Horton wants to hear NOTHING about it. The plumbing under the main vanity sink was installed most likely by a kindergartener or pre-schooler. All the rubber tubing they use are criss crossed. Up in the crawl space in the master closet, the electrical wiring is stapled to the beams along with the cable wires and a host of other wires we have no idea what they are. I just wish he would have hired professional people to do their work instead of picking them up off the street for cooly wages. Can't wait to get the hell out of here!

I bought a DR Horton home a little over two years ago the house is now five years old and we had several issues. So far, we had a shower door redone about five times, the tub or shower and closer was shifted around a couple times, meaning they had to cut out sheet rock, move the tub level it and then secure it again. We still have problems with the door, leaking water out and opening by itself as it becomes on level on his own. We have air coming from an outside wall and it’s coming through the power socket, so they just patched some stucco cracks outside and called it a day. We still have air coming through the air socket, weird, right but is it happening?

We live in a new development from them. Oyster Bluff, we love the house but getting to today they fail on everything they promise during closing for the 11 month walk through. Water leak, they denied it, door not level. They send a guy said it was the paint so no repair. The lead construction supervisor said he was going to clean the yard of nails and debris that they left. That only happened after two weeks after purchase and while cutting the grass the first time debris in the yard hit my car leaving a dent in the door. He promised me he would pay out of pocket for my deductible which was a nice thought but never happened. They failed to tell us about an easement on our property until two days before closing. Even though we now love the house and I have fixed all the issues myself, I will never work with D.R. Horton again!

Still in contract terms. Sales rep insisted that base price of aerial floor plan in oak leaf preserve of 348,000 and 20,000 premium lot are all the same in a base price of 368,000..refusing to offer home without premium lot. Must buy home with premium lot. Cannot buy home without a premium lot.

Have had an utterly horrendous experience with D.R. Horton from the beginning to being in this house less than. Year. I have dealt with rude, disrespectful and racist employees of DR Horton. I have things from my final walkthrough still not done. Robert ** is the rudest most disrespectful human who constantly lies.

DR Horton uses the cheapest products and probably the worst installers. These guys don't know which end of the hammer to hold. The first you can expect kitchen cabinets to fall apart, cheap sheet vinyl flooring to rip everywhere and doors hardware will not operate correctly. Do yourself a favor and go anywhere else.

Purchased in Baxter, TN, a DR Horton townhome. We have structural defects that were repaired by builder but never disclosed prior to purchase of the new home. We recently noticed a wall bowed 1/2” inward down a hall wall attached to the garage and is load bearing. On the garage inside wall it bulged outward over 1”. This all began April 4th. The warranty guy, who is a newbie and knows nothing about construction, but is super nice, came out April 7th. Warranty called the drywall guy who came but said he could do nothing until framers pulled the baseboard and looked at the wall April 9th.

Horrible homes. They are out in the Sycamore Vista area where we live repairing homes because of multiple issues with the homes. I have never seen such poor quality and workmanship in my life. Everything you can imagine that is wrong with a stick built home pertains to this builder. I highly recommend you stay away from this builder.

My backyard doesn’t drain properly and it’s killing the grass. They didn’t grade properly. There is high spots causing flooding. The supervisor said there should be at least 3 drains yet there is one for all the houses. It would cost me over 1500 to install French drainage on something I didn’t do it is due to poor grading that the builder Horton did. I just ask that they fix the issue they have caused. I’ve been a loyal repeat customer my first home in Ft Worth was a Horton, I tell people all the time how I love my home. This issue is causing me to not be a fan any longer. I judge a company on how they fix a mistake they created and so far Horton is falling. It’s a simple fix for a company with so many resources but it’s not fair I should have to pay to fix something they caused. Please help if possible my grass is dying, centipede grass doesn’t like that much water.

This is my second DR Horton home. I lived in the first one for 17 years with very few issues. I've had a few minor issues with my new home. Mostly with the horrible appliances. I'm currently very annoyed with them. Right after my year warranty expired, 1/3 of the tiles in my master bath cracked. On top of that, they have sent contractor after contractor to my home to fix things that aren't for this address. I'm also getting emails that have my name and address, but have nothing to do with me. I'm quickly losing patience with people constantly at my door.

Updated on 05/28/2025: A blanket response on HOA guidelines and change the status a resolution in progress did not change the actual situation. It's same as it was.

We purchased a new D.R. Horton home with the clear understanding that both the front yard and backyard would come with healthy, living sod. At the time of closing in August, there was a drought, so grass couldn’t be installed right away. By October, the drought was lifted, and D.R. Horton’s contractor, Greenhaven Landscaping and Irrigation, finally laid the sod.

I am extremely disappointed with our experience with DR Horton. My husband and I were interested in purchasing a home, however needed to sell our home in a short amount of time due to how far along they were on the build. We were told at that time that, “DR Horton is not in the business of keeping people’s money”. We truly felt confident giving them our earnest money after being told this. My husband and I did everything we could to get our house in tip top shape to sell, spending many sleepless nights painting baseboards, deep cleaning, etc. with a 1 year old. It was not easy, we did not have a great realtor to start and with the short amount of time we had to sell, we were not able to make it work.

This has been the worst experience working with these con artist of people. I was approved then right before closing I am not approved. Crystal ** in South Carolina and Lisa her supervisors are liars from the get go. Lisa decidedly she was going to email me this sincerely letter that she is here to make sure I am satisfied and have a great experience. Well it has been the worst. They approved my child’s income at the beginning and then tell me before closing they can’t use it and that I had to fill another application and my credit report. I don’t think so I encourage you please don’t look at this company for a mortgage or customer service

I want to acknowledge that Jay, **, a manager at D.R. Horton, and Karen, ** from D.R. Horton staff, contacted me to apologize for the recent confusion. They assured me that the necessary services would be provided promptly. I appreciate their efforts to resolve the issue quickly.

Working alongside Maria ** at DR Horton’s Broadview Estates and Grandview communities has been a true pleasure and professional asset. Her deep knowledge of the company, its homes, and the entire new construction process shines at every open house and client interaction. Maria's dedication to customer service is unmatched—she consistently goes the extra mile to ensure buyers feel informed, comfortable, and excited about their future homes. Together, we’ve had the opportunity to collaborate on creative marketing strategies to promote these fantastic communities, and her innovative thinking and teamwork spirit have made a real impact. As a partner in the field, Maria is a valuable resource, and I’m proud to work together with her to help clients achieve their dream of homeownership.

Formal Complaint Regarding Unprofessional and Inappropriate Behavior form the sales-person NOEMI ** at Harmony West. I am writing to formally file a complaint regarding an extremely unprofessional and uncomfortable experience my wife and I had during a recent visit to your community at Harmony West. A few weeks ago, on a Thursday or Friday around 11:00 AM, my wife and I visited your community. When we arrived, the office appeared to be closed. Shortly after, an individual entered the office, and we followed her inside. From the moment we entered, this person was noticeably rude to my wife, which we found disrespectful and unwelcoming.

I am writing to formally file a complaint regarding an extremely unprofessional and uncomfortable experience my wife and I had during a recent visit to your office. A few weeks ago, on a Thursday around 11:00 AM, my wife and I visited your office. When we arrived, the office appeared to be closed. Shortly after, an individual entered the office, and we followed her inside. From the moment we entered, this person was noticeably rude to my wife, which we found disrespectful and unwelcoming.

If you ask me, compare and think first before buying from them. The house cost me more than the houses from another construction company, and they did not include a garage door opener, washer or dryer, I had to buy them. Besides, it was only supposed to have carpet in the living room and apart from the poor quality of it, they put carpet in the dining room area where there should only be flooring. In general, the finishes are of poor quality and they also do not include bathroom doors... In general, not satisfied.

My issue has been taken care by D.R Horton, not completely but partial. Representative said that will also be addressed. So, I'd like to remove my past reviews from here. 3 Star rating for the hassle all this while.

My son and I purchased a brand new house less than two months ago. No ethical sales practice and a lot of items not disclosed. My walls are cracking. The sheet rock won. My ceiling is splitting and coming down. Nails are popping out. The bedroom wall Is cracked in half and One corner of my house is not even sitting on the foundation and it has a two inch gap of nothing but air and moisture getting into my house causing mould. Also before our closing we got our fence approved. Conveniently, after the fence was installed, my approval paperwork was lost and now I'm being told I have twenty feet of my yard that I'm not allowed To use, but I have to maintain and pay taxes on. I have contacted an attorney along with many people in my community.

I have issue with the color to paint my walls. Laura is not helping at all. She is not giving herself chance to think about helping her customer. She pushes you away in very calm way. Darra is great. She is doing her best to help. Some of their employees are so hard to deal with. Overall I will say if you can avoid buying from them. Do yourself a favor and stay away. I will update my review for more specific issues during purchasing the house so I may help you to make a decision.

I will preface this review to say that I was the Director for maintenance for 1200 apartments and over 1 million square feet of office building for over 10 years in Boston. Everything is the cheapest you can buy. I live in a 6 year old Horton house and so far I have had to replace: The roof shingles (as well as 6 other home owners), the siding needed nailing all around the house The stove, the microwave, the kitchen Fawcett, the rug and padding and a couple of light fixtures as well as a couple of light switches. The interior doors are carboard hollow cores that can be purchased at Home depot for $25! Sound proofing is inexistent. The windows (no name brand to be found on them, hence cheapest ones available) come without screens and most of the balances (the springs that aid opening and closing the windows) are already broken! Already a couple are fogging up between the two panes!

Studs 24” not 16 on center. 3/8 inch sheetrock nailed. Not screwed. Cheap flooring. Lots of misaligned trim. Give your choice a thorough once over inspection. Poor attention to detail. There are many developments springing up way too quickly. The photo attached is just 1 example. I installed a storm door. The door is square, unfortunately the jam wasn’t.

BEWARE!! Check out everything-how long warranties are good for and how easy it is to get it fixed. Make sure that your HOA has a board that you can go to with the violations, making sure the HOA guidelines rules and policies are being followed. This is my experience, because they’re still building two years later we’ve never had a board. We have had the worst HOA services that does nothing as far as correcting the violations investors swooped in and bought up homes for rentals and the HOA has no clue which homes are rented. It takes months and months for them to correct anything that is making our community look like trash. Our entrance into the place has potholes and has been torn up for years, but we were told that they would be fixed after our homes were done with construction correction realtors told us when construction was done, shame on us we assumed it was our homes was the end of our construction NO.

I requested my 11 month inspection warranty and I submitted everything to the service and it's been 2 months since I submitted it and DR Horton still hasn't replied back, in my opinion DR Horton lacks getting their messages and seeing them.

Purchased our home in the Retreat at Wild Wing, absolutely love it. Everything from the offer to purchase to the closing table was very easy and everyone we worked with was very polite and professional.

I’ve tried to purchase a home with them. In a few cities And they want to charge high HOA fees for no reason. Not taking care of anything. The salesman for them said, "We wanna make sure nobody is leaving junk outside." Hahaha. Nice joke. He’s building a house in a street where other builders are already built homes. Dr Horton wants HOA fees for the only lot in that neighborhood. Unreal.

I recently purchased my home in Eagle Lake, Fl. It was a terrible experience with sales people where they speed up the process to have it seen prior to closing and made promises to fix by closing which never happened. The cabinets people terrible, missing part of a drawer, the sub-contractor made me sign and I suppose they made me believe they took notes of all missing parts to notify DR Horton and never heard anything from anyone.

Our home has been great overall, but one aspect we've found disappointing is our experience with Customer Care Representative Tashawna **. Her communication lacks warmth and professionalism—there are no greetings, and her tone is consistently flat and unwelcoming, which feels out of place for someone in a customer care role. We truly miss the previous representative, who handled interactions with much more courtesy and care.

We our pleased with our new home and it’s so nice to know we got a good price. We hope to buy again from D.R. Horton in the future. We had a good experience with our new home and love all the things they offered for us like paying all closing costs and add ons.

Buyer Beware - D.R. Horton wants your money. They sell you a house and then you're stuck. Things that were supposed to get done before purchasing did not happen. Things that were supposed to get done after the 1-Year walk did not happen. The big stuff we pushed to make happen and gave up on the rest. But our biggest concern is the roof we are having to replace after 6 years. Neither D.R.Horton or Aspen (company that did the roof) will take responsibility for the poor job that resulted in a leak for us and now looking at replacing the roof because tiles keep coming off that were not put properly. But we are not under warranty so no one will help.

Wow!! I am extremely surprised there are no reviews posted for the Headwater Cove community in Lewes, DE. Ever since I moved here in August 2024, I have heard nothing but negative comments regarding D.R. Horton Builders and unfortunately have experienced firsthand how these homes are built, as well as watching the remainder of homes going up and being completed in record time in the development. I bought here because I had heard of D.R. Horton having a better reputation than most other builders. Had I have done my research beforehand I probably would not have moved here. My bad!!

I purchased my house 3 years ago and it was rushed last minute. This has been a horrible experience. There have been many damages throughout the house from the walkthrough that was pushed aside. I reached out to the company about issues with my house not matching colors (exterior), erosion on my fence line due to no leveling, wooden floors coming apart, cracks in all the main rooms. They ended up putting bandages over the issues. Then a year later, the fixings either caused more damage to my house or came back worse. I have not had good customer service due to not being heard and having others involved hushed, too. I have included pictures after a year of the fixings - ceiling painting, french drains, and floor fixing.

It has been like more than a month that I am waiting for my house repair. I had already sent my 11th month inspection report to you but didn't get any response till today. Every time I call, it goes to voicemail and I left too many msgs with my phone number but never replied.

I had an amazing first time home buying experience. From the moment my family first met with AJ in the sales office and when Travis gave us a homeowner walkthrough, all my questions were answered! AJ was extremely responsive with questions on pending items (epoxy flooring). Travis gave us a very detailed tour of the home and explained where everything was at! Waterlines, breakers, pest control equipment, air filtration system, gutters, sprinklers, he covered it all! Both were extremely helpful and were clear with their communication. They made my home buying experience, a positive one.

We toured a few of their builds and the Salesperson was great and very informative for us! We knew we weren’t ready to buy just yet because we were waiting for our own house to go under contract, no biggie. But then 5 days later our salesperson reached out and asked if we were interested in submitting a contingent offer in the house. We spoke to our buying realtor and she helped us put together an offer. We submitted and then our salesperson requested a bunch of items for the offer so we worked all day to get them what they were requesting and then submitted. 2 hours later we get a message from them letting us know they accepted someone else’s offer on the home.

We moved here to retire. It's been a nightmare. They didn't want to fix anything, the easement restrictions are so ridiculous that we're left with 8 ft of yard and by God, if touch up painting is needed, they'll had you the paint and tell you to do it yourself. We've had to fix a lot of things ourselves and you can't get ahold of anyone for help. We'll leave this place as soon as we can!

Foundation cracked and leaked back yard a swamp half of property is an easement. Got a corner lot and can’t use property for my dogs. Upcharged for the property and have less than a cheaper lot. Buyer make sure you get all info prior to signing.

Don't expect Kathy ** to be truthful or transparent when asking for answers to questions asked about certain builder concessions. Will play you along and act like she's "working on it" instead of being straightforward to simple yes or no questions.

Low quality paint fixtures vinyl flooring rug sheet rock. They build right on top of each other in the fastest way. So sorry we bought this house. The lot size is large, siding is good but all homes are factory produced with very low quality.

First our entire septic system fails due to being crushed. This was a $20k homeowner expense. And now our roof is leaking after we had it replaced due to improper installation within the first year. STAY AWAY FROM THESE HOMES. What you "save" in purchase cost, you pay in repairs due to lack of quality work.

Is been almost 6 years and so far is been a nightmare with the structure of the home. All second floor is making squishy noise and is lifting as there’s no Nails attached so dangerous. Also the cheap I paint interior and exterior is so horrible, the interior walls are NOT STRAIGHT as the carpenter don’t know how to use a level or tape measure. Also every time it rains water gets inside the floor from the Foundation, this people from. D.R. Horton are horrible. Stay away from them, DR

I have been reaching out to DR Horton on my 3 1/2 year old regarding a 6x6 sinkhole since December 2024. They are refusing to fix. They did not compact the soil, so it is opening up. I also have a landslide on the side of a retainer wall, where it appears they filled with sand, that has now separated and is loading my yard with sand. They are incompetent builders and will not fix anything. They threw my neighbors house up in 6 months. **

I recently got into a home with D.R. Horton and love the new house. It is beautiful and spacious. I have to thank Alyssa and Bri for all the help and support 🙏. They were very professional and I want to thank Steve the General Contractor here onsite for walking me through helping assist with how things work on this house. I appreciate y'all with all my heart and I would definitely recommend y'all to everyone looking to get a new house.

Overall a decent house, built as expected from a mass producer. HOWEVER, the warranty department is very difficult to work with. Most times you have to send a request in three or four times before anyone will acknowledge it. Then comes the arguments, nothing is ever the builders problem and nothing ever gets resolved. Just fix it yourself and eat the cost. Because even if you have raw sewage running through your yard, they will say it's not their problem. Read all the other reviews and stay away from this builder.

I’ve been looking for months for a condo after downsizing and moved to Nashville after selling my home. I loved the Nashville area but affordability was an issue for me. I had previously looked at a townhome in Paddington Place with Jimmy from D.R. Horton before moving to Nashville. Jimmy continued to keep me informed of new developments within Paddington Place and I’m glad he did. I was looking for a place where I didn’t have to take care of a lawn and I wanted multiple bathrooms and a pool for the residents with a reasonable HOA.

I live in a D.R. Home neighborhood. I purchased this home from someone who bought the house new and lived in it for two years. I have lived in the home one year. The roofs in the neighborhood all have many roof shingles that blow down when there is a strong wind. The first time I picked some up, I couldn't believe the cheap roofing material that is used. I was told that these shingles are the cheapest tiles they make from a roofer who charged me $350 to replace the shingles that blew off. Really?

Unfortunately, I have NOTHING good to say about DR Horton. It has been almost a year that I purchase my "NEW" home so I thought. It has been a problem after problem from day one. Local staff unfortunately do not respond accordingly and do not get anything done!!! The amount of time I have waisted with their "local staff" writing emails, phone calls, waiting for appointments that supposedly were scheduled, has been terrible. It has been a HORRIBLE EXPERIENCE TO SAY THE LEAST.

I bought a new construction home from DR Horton ten days ago and a piece of my roof is in my lawn. My roof is broken only 10 days after buying a home from them! I will never buy from them again. POOR WORKMANSHIP HOMES.

Use cardboard on exterior of home which is supposed to take the place of OSB or plywood used by other builders. Creates a home that is not air tight, feel the cold air coming thru the walls. Shingles used on roof are supposed to withstand wind, but in a wind event of 50MPH winds, took shingles off of the roof 3 different times and they claim this is a supplier issue, but yet their superintendents don't monitor the builds as they should. Had stucco all over the roof and they used a pressure washer to get it off compromising the shingles in those areas. They attempted to fix the drainage issues 3 different times without ever actually fixing the issue, but making it worse.

Moron designers put no coaxial or ethernet cable in the living room, put no Ethernet cables throughout the house yet put a coaxial cable in one room an a phone jack landline port in the other upstairs bedroom.

Buyer beware! Do not let “America’s builder” fool you! This builder throws up your home, and gives you the illusion PRIOR to closing that they are there to assist you with all your needs. They aren’t! We have a drainage issue that was caused by improperly grading the lot. We also have granite that is cheap and cracking that they won’t replace and one of their top executives said “well, at this price point, you can expect a cheaper product.” My home was a 1/2 of a million dollars. I don’t consider that cheap. They give zero integrity in anything they do unless it is dumping money into their own products. The worst!

My experience with D.R. Horton has been the absolute worst. My house is only 3 years old and my cheap vinyl floor has bubbles everywhere especially in kitchen. Carpet wrinkles throughout entire house. Very cheap plastic shower with flimsy door. Just paid $13K to have shower replaced. I’ve had to paint the entire house because paint they use is so cheap. I complained about my floor before the 1 year warranty and they claim it was our fault. After 1 year mark, they’ll completely ignore you. I don’t know how they are allowed to get away with this especially for a home that cost almost $400K.

Can’t say enough about my purchase experience. My employer is growing business in Nashville area and relocating employees here. Whenever I can, I pass on contact info for Mike **. Very chill, knowledgeable, and helpful sales consultant.

DR Horton in Albuquerque New Mexico is where we purchased in 2022 not knowing that we would have years of work ahead fixing things in a brand new house. The division is run by a realtor saleswoman, Tonya ** so beware that the 3rd party trades who actually build your house have no supervision by a GC or experience on site. She makes a lot of money on you the quicker the build is. Therefore 3rd party contractors do work as fast as they can, pushed to finish and get paid, and close quick.

I purchased a new home 2021 at Rancho Mirage community. First issue was they tried to say no garage door motor would be provided. Eventually it was. Refrigerator, washer & dryer did not come with home. Had to purchase on my own. Then discovered the electric outlets had no power. Under warranty & fixed. Outlet in living room had a bad wire so had to pay for it myself. Past the warranty. Had home inspected after that. Insulation in attic is half of what state requires. A part for the fan motor in the attic was not installed. Front driveway concrete is now cracking. How terrible. That's my review. Thank you.

Poor quality of materials, cheapest labor/contractor, do not stand behind their product. Common response from warranty service is “we don’t cover that.” I have had closet shelves fall off the wall because of poor quality drywall and improper installation. My latest issue is the retaining nut for the kitchen sink does not hold nor can it be tightened in any way because it is too big for the drain.

I would like to Thank Kimberly ** for encouraging me to purchase my home. When I walked in the office just to ask questions on the community, her winning personality led me to a no pressure closing. My experience was so Graceful and smooth I can’t Thank DR Horton enough. My experience with Finance, Walk thru, closing and after closing the Care and Concern from everyone was Outstanding!! I have never experienced a home purchase like this before. I recommend DR Horton Homes to everyone, they are the Best!!!!

My family and I are very pleased with our new home. Tanner has done a great job and the home has exceeded our expectations. Of course, with any new home, we have had some warranty items. Tanner has acted quickly and knocked the items out in record speed. Very pleased with the service after closing!

Do not use this builder. I am stuck with a house that has foundation problems attributed to substandard construction practices. There is a crack from side to side… My house is 8-1/2 year old. D.R. Horton is failing to honor their warranties adequately, leaving me to deal with significant repair costs.

Purchased my DR Horton home Sept 2024! Worst decision I ever made. My house is literally falling apart. Doors already pulling away from walls same with cabinets , cracks all over the place. My shower has been clogged since I move in due to tile & grout being poured down the drain. Plumbers have been out multiple times telling the warranty supervisor that they need to pull out the shower & DR Horton refuses. It’s time to get a lawyer.

Maybe we are one of the lucky ones. We bought in summer 2021; house done in March 2022... always kept apprised of progress by our superintendent even when we were in BY for that duration. Luckily, have had none of the serious issues others around here seem to complain about. From our experience, I don’t think you will do much better with any of the other home-building companies.

My family and I have invested in a D.R. Horton house and what we got was a poorly finished house with the quality of a cheap apartment. The trim over the garage began falling off after 2 years, the garage door opener has never worked well, in the attic, you can see how bad the lumber they used is. It's thin and knotted. The master bedroom has a bathroom with an open doorway to the closet. All the moisture from the bathroom will turn to mildew on your clothes and there's no outlet to plug in a dehumidifier in the closet. We had to pay a guy to finish what Dr Horton wouldn't do and put a door in the doorway from the bathroom to the closet.

Anyone looking to buy a DR Horton home - DON’T! As you see in other reviews it’s same anywhere you buy from them. Cheap labor equals to more mistakes w the house and cheap material. Tips: RUN! And also if you are still looking to buy after all these negative reviews get everything they promise in writing! Good luck!

Purchased house in StephenCity, VA and very scared in the first place after looking at reviews and my worst nightmare came to reality. The quality of the house was a big concern and they did not address issues identified in first 30 days even after 6 months of purchase. I have reported the issue to local contractor, sales team and even created warranty request. It just bounced around without any resolution. In the end, the issue is still not addressed. I am tired chasing them and apparently the neighborhood agrees with me.

DO NOT BUY from these folks. Cheap material and cookie cutter prices. They will do whatever they can to cut corners. They will tell you anything to make the sell. In less than a year I have had more than my share of issues and they will provide a band aid to make you go away. I’d advise everyone to read reviews, talk to others in the area etc before purchasing a home from these builders. South Carolina.

Customer service team is really awful. They are not understanding the problems and saying they fix the issues which are documented only during the walkthrough. If I raise a service request they just say no action will be taken. Poor service and harsh responses from the customer service team.

I'm writing to review my personal experience with some of the ladies with DR Horton in Central Ohio. Dani ** of sales, Nicole of marketing, and Holly of construction, hosted our Girl Scout Troop at one of their model homes. They expressed to the girls not only how it all works, but that women can thrive in their industry. We thoroughly enjoyed their product that we saw and the ladies were wonderful to work with. They answered everyone's questions and one of our families was interested in buying. I would definitely recommend DR Horton both for their quality products as well as their phenomenal personal skills.

Updated on 01/27/2025: The response is a reflection of how much DR Horton values customer service. Thank you.

I would never purchase, nor would I recommend anyone to purchase a home from this builder. As soon as I close they haunt you for a review. A year and a half into living in the home the master bedroom had a leak. The leak was coming from the window, they silicone glue the window, which was completely defective and installed it in my home. They told me I have to patch it myself and call someone to replace the baseboards because eventually they will rot the appliances started breaking six months after moving into the home. They refused to help or replace anything that is broken. I would never buy another D.R. Horton home.

Understandably, after buying a brand new home, issues will arise. DR Horton promises warranty to all major functions of the home, but does not have the capacity or the care to follow through. They continue to throw up houses, but dismiss issues of their current customers. They rather jump through hoops to not fix things than to uphold their promise of customer service. It is also very difficult to get in touch with someone at least in Tucson AZ. I have been having issues with my water heater since month 4 of moving in. It is now well over a year, I do not have consistent hot water, and have had to hire an outside plumbing company to diagnose the problem because the DR Horton contractors (Wallcon) and warranty liaison, Eddy, have been dismissing me for months.

I live in Indian River Preserve in Mims, Florida. Sonja **, a sales person and also a board member on our POA. She should stick to sales as she is not aware of the rules of IRP. A resident should be on the board instead. Randy ** with Tower Property Management is equally uniformed regarding POA restrictions. Hopefully a new sales person and property management company will be assigned before the next phase.

Purchased a home in December 2024 and I regret it. DR Horton has a history of making mistakes in homes across the US. My home had mistakes all over. From flooring to Cement to cabinet and caulking. I requested maintenance but nothing.