D.R. Horton Homes Reviews

The most frustrating part has been the tone and communication. As a female homeowner, I have been repeatedly talked down to rather than listened to. Warranty service should never require repeated follow-ups or arguments just to have legitimate issues addressed. On top of that, I was given false information by a D.R. Horton representative about what the village had approved regarding the drainage plan. It raises the question: does D.R. Horton knowingly tolerate or hire staff who treat women disrespectfully?

Elec work has had to be replaced at owner expense.. slab cracks discovered under carpeting. Horrid lawns that even landscape Company cannot correct. Neighbors have had to replace their HVAC systems after just 8 yrs! Shocking transition dump on the HOA with no recourse due to developer land hand off to DRH and county declining remediation. Never buy again. Hoa dues increased to $121/month for this VERY modest amenity community. We were told 66 homes.. in 3 yrs it became 410 homes .. awful.

Been in my DR Horton home for almost 7 years. I hate many things. Like the fact the ALL the floors squeaked worse than the 50 year old home with water damage I had before. Or the upgraded carpet they forced on me was pretty much garbage after 5 years. All the trim is cheap crap that is falling apart. Joist spacing was spaced differently all over and exceeds most standards. Made drywalling the basement ceiling a real joy. All my lighting fixtures are lower quality than you’d find in a big box store. I think replace over a 100 bulbs a year in all fixtures other than the fixtures I’ve installed. All appliances have already been replaced due to failure. It’s not only cheap products but cheap craftsman they hire.

Moved into our D.R. Horton house in Sept. 2025, it is now Feb. 20, 2026. I've had three warranty issues since moving in.

Buyer Beware, Google (Dr Horton lawsuits) before buying!! Several of the residents at the Cornerstone Development are in process of filing (CAL) ref bait and switch, Mortgage Manipulation, Truth in Lending, due to special assessments that were never disclosed before or during the process of home buying. Where after One year of ownership, homeowners were notified that their Mortgage payments have more than DOUBLED! 99% of the homeowners would have never purchased had we known this. And when you Question sales staff about it they say ohh well with a grin! -100 out of 5

Our experience was great at first. But the more we’ve been in the house, the more we are finding wrong. Nothing is level, from the shelves in the closet, to the shelves in the pantry, and even the windows in the bedroom. The walls are not straight, you can clearly see where they curve in some places. I definitely expected more for what we paid for this house. I had way higher expectations for a brand new home.

We’ve been in our home 3 1/2 years. It was new when we bought it. We’ve had pipe problems (a screw was actually screwed into a kitchen pipe), a zillion nail pops, dry wall cracking, bath tub gets scratched up easily and shower leaked into the dry wall. Not to mention washer, dryer and oven have had to either be fixed or replaced, not because of operator problems. The kitchen floor creaks, the carpet is worn down and the paint is so thin everything shows up on it. You can’t wipe down the walls because the paint literally disintegrates. We’ve had contractors come and work on restructuring one of the bathrooms because it the shower was leaking and ruining the wall. They were shocked at how bad the construction was behind the drywall. No one of these things are due to owner issues or wear and tear. You would think Horton would read these reviews and change their ways.

I want to share my experience as a first-time homebuyer with D.R. Horton in Troy, AL. My home cost over $350,000, and unfortunately it has been a very frustrating experience. Since moving in, I’ve dealt with multiple issues that should not be present in a newly built home. The yard has significant standing water every time it rains. After months of phone calls and submitting several warranty claims, a contractor finally came out — but only partially addressed the issue. One side of the yard was completed, while the other side was left half done, and the standing water problem still exists.

The day I chose a D.R. Horton home was early 2021 when there was a home buying frenzy due to low interest rates. I clearly remember there was a flyer at the sales office with the home selling for less than the salesperson quoted me. Seemed awkward but I understood the price had been hiked due to the frenzy at the time. I was told after agreeing to purchase the home that the home would be built and I was told it would take 4 months and it took almost 6 months. When I moved in I noticed the following: one air conditioning vent was installed crooked, the tiled bathrooms had no sealant at the baseboards, there was air coming in in one of the bedrooms at one corner of the baseboard. Weeks and months later insects were coming in to the kitchen and bathrooms.

We have lived in our DR Horton home which we purchased as new construction for 10 ½ years. We would never buy DR Horton again. It is obvious that DR Horton does not select sub contractors based on quality and has no process to evaluate them. Some of the work DR Horton’s people do is also subpar. During our first year we discovered an opening had been left in the outside structure which was not found until a colony of bees had made a home in the attic. DR Horton refused to pay for the exterminator to eliminate the bees.

The builder had a good name in the years of 2009. But I bought a house from D. R Horton in 2020. The quality has gone down. They installed substandard fixtures and Tiles are now tenting. I would caution potential buyers. Since all builders are for profit wouldn't tell not to try them, but their commitment to quality has gone way down

Very poor construction quality and unacceptable customer service. Multiple issues were found after move-in, and several warranty service requests were either denied or ignored. When responses did come, repairs were delayed, rushed, or incomplete. DR Horton does not stand behind the homes they build. I would not recommend them.

I had a huge dip in my front yard. They came and dug it up (huge pieces of cement buried under the dirt). I reached out to DR Horton to let them know now that the dirt has settled. It’s worse than it initially was and now you can see underneath my driveway, almost half of my driveway. You can see underneath now and there’s still a huge dip. They responded back and said that they would not fix it. I would never recommend buying a house from DR Horton. They have horrible customer service, they don’t respond back in a timely matter, they don’t live up to their words and their work is cheap and terrible.

Poor construction, horrible warranty department (rude, aggressive and condescending) and employees that outright lie to your face :( and act like they have your interests in mind (not) poor quality of work by sub contractors who start work early and finish late without any supervision or quality checks.

I currently reside in The Preserves section of Sawgrass Lakes, West Melbourne, FL. We have experienced issues with our tile floors for several months now. We inquired within the Sawgrass Lakes Community group on Facebook looking for some recommendations and found that there are tons of people in the neighborhood experiencing the exact same issue as us. The tiles throughout the house started with a popping sound and eventually pop up off the floor. We had a contractor come in this week to look at the work and give us an estimate to fix the problem. He said he has been receiving many calls regarding this issue as well.

Unfortunately, we made the mistake of purchasing a house with DR Horton and dealing with Ron **, one of the sales reps. He's been the rudest person I've ever had to work with. His customer service is also severely lacking. If we could cancel this purchase, my husband and I would and the sole reason would be Ron **.

I had the worst experience as a first time homebuyer. The lender that I worked with through the D.R. Horton her name is Michelle ** who has poor communication skills. She failed to communicate with me throughout my process at times and she wouldn't even provide my own documents for a program that provides assistance to first time homebuyers and then after everything was over she's telling me how to rate her as a lender. I don't believe 10 stars are deserved. I felt like I was just thrown to the wolves after my process. I thought the homebuying process was suppose to be enjoyable and I didn't get that feeling at all.

Terribly company, cheaply built houses that is falling apart within a couple of years of being here. Warranty team denies claims and doesn’t fix issues, they instead cover them up. Our walls and floorboards have cracks everywhere, our door frames are all gapping, floorboards are splitting and sunken, paint is peeling off of our kitchen cabinets. Terrible materials and workmanship. They didn’t even install our air exchange correctly and it wasn’t functioning for over a year. Awful company that doesn’t care about you.

I will be honest in saying the process to buy the home was good. However, I have had 2 times now where the home has flooded. Once was in my kitchen a month after I moved in, June 2025, when we got to the root of the issue the builders pierced a water pipe with a nail gun. Over time the nail rusted, broke off and my kitchen was flooded.

Updated on 01/03/2026: I first I would like to apologize for the review. Although customer service response time could be improved, it was no fault of D R Horton in regards to the electrical issue. However, the grinder issue has been an issue that neither of us were aware of. When I’m wrong, I will take full responsibility and apologize! Although the grinder and standing water is still an issue, I apologize for the electrical issue.

We bought our home back in 2021. Everything was great at first. Our floors suck. They have been peeling up. Pantry shelves suck. They have already fallen off. The builders didn't use the right screws. They didn't even put them into any studs either. The front door you can literally see light through it. Not to mention D.R. Horton is still in charge of our HOA and they haven't even fixed anything. They don't enforce anything either. They are about a joke. So what do we exactly pay 350 a year for if we don't get anything out of it.. I don't recommend people to buy from them. Nothing about a nightmare.

DR Horton is the most incompetent builder ever, they pay no attention to the small details, and god forbid you tell them they did something wrong, they won’t take any responsibility for anything and will try to pawn everything off on the buyer, please listen to the warnings and never purchase a DR Horton home.

Would give them ZERO stars if I could. They hire the cheapest, lowest quality trades and their new construction homes all have issues from the minute you set foot in them, then they try to hide behind their warranties and won’t fix their issues. Roof leaks now on a three plus year old roof that should have lasted 20 years. Floors uneven and creaking from the beginning, cheapest of paint and carpeting; flood the first week we moved in because their trades were flushing Sheetrock down the toilet - I could go on for days. And this isn’t just me, it’s every other neighbor I speak to. Oh and their boat and switch when I bought - they told me my back yard was going to be 70 x 40 feet and it’s maybe 40 percent of that.

An open letter to anyone considering buying a D.R. Horton home. Let me start off by saying this is not to trash D.R. Horton. My goal would be to even just protect one family from going through what we have gone through with this home builder I’ll have done my job and I can feel better. This was mine and my husband's very first home buying experience and I know most home by experiences aren’t usually smooth, but ours was nothing short of a nightmare.

We have now lived in Lakeside Canyon, Mead, Colorado for 3 years. I have owned 4 other homes prior to this one. Without going into detail, this is by far the worst quality home we have ever occupied. I would advise potential buyers to look at the other new homes being planned in this area. I wish we would have had these options in 2022.

When they don't outright deny warranty requests they will delay warranty work until the end of the warranty period, then will do a repair that will not last 6 months and inform you that is no longer under warranty and they only did a "courtesy repair" the first time because you waited too long to report the issue. (Mine was reported in the 1st 3 months). They will tell you the dead grass in your yards are your issue even though they hire the lawn maintenance companies that do nothing to maintain the lawns and the fact they installed a different grass than what was stated in their contract.

A bent sink omg something you wouldn't inspect. Pitiful. A rush job. Putty everywhere, seal didn't fit, now warranty over. All I can do is pay to fix outside warranty coverage. Dr Horton should check behind contractors... very very disappointed.

Terrible experience. We have been in our home for a little over a year and have experienced several problems with our A/C and now Heater. Our A/C has given us problems since we moved! They claim we are out of our warranty when it is a manufacturing problem. Anyone that comes to look at it states that Horton should take care of it and they refuse to. We have two babies under two years old that experienced high heat in Bakersfield and are now having a freezing winter! Save yourself a headache and stay away from this builder. We were told that everything is out of code and that the material is the cheapest possible to build fast and save money.

House is only 2 years old and has crack all over the foundation, water leaked into the home from improper sealing of foundation causing mold growth in the walls. Warranty and customer service were cold and treated us with a cold and dismissive attitude. Outside paint already fading.

I recently purchased a new home from D.R. Horton and the experience has been very disappointing. Here are the key issues I encountered:

I purchased my D.R. Horton home in December 2021, and my experience since then has been extremely disappointing. Multiple construction mistakes were discovered after closing, and although some were eventually repaired, the process was slow and the company has refused to address damages caused by their own oversights. First, the windows were installed in the wrong location and had to be completely relocated. Later, a leak developed behind a vanity wall that took months for D.R. Horton to repair. The leak damaged personal items, and despite repeatedly requesting reimbursement—and being told by Martin and Mike that it would be addressed after the repair—I never received compensation.

My experience with DR Horton’s warranty support has been extremely disappointing. I reported several issues during the 1-year warranty period, and many of them were never acknowledged, never inspected, or simply dismissed without proper evaluation. The most serious ongoing problem is a cold-air infiltration defect at the second-floor bay window, originally reported in October 2023, clearly within the warranty period. DR Horton sent someone in December 2023 who placed a backer rod under the interior baseboard—an inadequate temporary fix that did not address the exterior construction issue. The problem is now worse than ever. Photos show a ½-inch exterior gap at the bay window and roof junction, yet DR Horton insists this is “normal expansion” and claims it is my responsibility to caulk it.

My home may be standing, and honestly, that’s about the only good thing I can say right now. A tornado came through and the house held up — great. But the appliances? Trash. The washer they installed breaks every two days. I’ve been here 90 days and it has caused nonstop issues. Now I’ve been without heat for 36 hours. The number they gave me sent me right back to the builder, and the builder sent me back to them. I’m being bounced around like it’s a game, and as a first-time homebuyer, this is unacceptable. I should not have to chase people just to get basic heat in my home.

DR Horton is the worst. I bought a brand new house that only lasted 3 years. Roof blew off and they don't want to take responsibility. Neither does Ward roofing. Shoddy work. Progressive has stopped taking claims. Run!

Such a wonderful time working with Jackie ** at D.R. Horton, Monroe, North Carolina with Secrest Commons, She is very knowledgeable, kind and responsive! Her attention to detail and the builder's commitment to quality made this experience exceptional from start to finish. A truly wonderful experience for my clients and myself!

Updated on 01/01/2026: Not true your response! There was a break that was repaired and your “sprinkler crew” didn’t come forth. Look at all these terrible reviews! Wow! 108 five star. 1384 one star! Looks like I’m in the right “team”.

If I could give DR Horton no stars, I would. I don’t even know where to start, let's just say buying a home from them was a huge mistake. Just days before Christmas in 2022 and I was forced to move into a home that had not been cleaned. I had to go in and clean it myself after closing. I knew I wanted a smart home this time around and all the boxes checked off when I view this home and learned from them that it was a smart home, had it not been a smart home it would’ve been a deal breaker.

I live in Corsicana Commons and it truly a nightmare. The house is cheaply made, poor quality across the yards, terrible concrete, and they leave a hole in your wall so you have to get the security system installed and it’s useless so save your time and don’t.

Bought a home 5 years ago with a (2) zone heating & cooling system. Had a tech replace a board today on the furnace and was told to expect periodic maintenance because the furnace that was installed only has (1) zone capability. My system runs at 100% when on - no matter the zone setting... It can't distinguish between the different settings in each zone. Also, we purchased our home while it was being built. We took pictures during the initial walk-thru and were just recently scanning thru old pics and realized that there were (2) light pendants hanging above the kitchen bar. These lights were removed prior to closing and we were none the wiser.

Been in my home for over 2 months with no oven/stove. Rusted pipe in new home, thumping noises when run water upstairs, crack by wall in flooring downstairs, no heat for 2 days, They have been out several times trying to fix oven. Lack of communication, some get back to you, some do not. I gave grace but they want to say my thumping is normal....it is not normal. I have had headaches along with family members due to gas leak on so many occasions and they want to tell me it's oil burning off. (NO) it's not. It's leaking gas and my family is suffering from it. I would say go elsewhere and have a quality home built. I was told they are number one home builders but maybe that is elsewhere. It is not in Danville, IN. Good luck if you trust them!!

Within just 2.5 years of owning our D.R. Horton home, we had a major slab leak that will cost us over $40,000 to repair. When we contacted customer service, they were polite at first — until they realized how expensive the issue was. Then they told us the leak warranty only covers up to 2 years, meaning we are just a few months outside coverage. This is a serious structural issue that should never happen this early in home ownership. To us, this reflects poor construction quality and lack of proper inspection. Very disappointing, especially from a company that claims to be the “#1 Home Builder.” Please be cautious when considering a D.R. Horton home.

DODGED THIS BULLET!!!! We were buying, contingent to the sale of our home. We put 1000.00 earnest money. They assured us that we would get it back. We didn't sell, and after 2 months of no communication, we were glad that we didn't. We had such a bad experience from the beginning. That being said, it has been over a month since the contract was cancelled. We never got our money back. They are crooks!

Went to purchase home and they couldn’t even fix documented issues a week before closing. Promised over and over. 6 days before closing still no resolution on no hot water, garage door not working and AC system sweating water onto attic floor. Last but not least high Radom reading that they would check 30 days after we closed.

Just came from the Grand Opening of Linwood Landing in Fredericksburg, VA. Model was very nice with spacious yard. D.R. Horton finishes the lower level (basement) rec room and full bath. That was a nice inclusion.

Thank you Ms Erica ** for taking the time to show my husband and I the Hampshire II & the Hadley II. She was very knowledgeable about both of these properties and gave us a lot of information to consider should we want to purchase one of these homes. These were very beautiful homes that we would definitely be happy with should we purchase. We did favor the Hampshire II😊! Thank You Ms **🫶🏾.

D.R. Horton has the worst customer service I’ve ever experienced. The quality of the home and the lack of follow-up after closing are beyond frustrating. Every issue turns into finger-pointing between contractors, and nothing actually gets fixed. Their reps are rude, unresponsive, and act like doing their job is a favor. It’s unbelievable how little accountability this company takes once they have your money. I wouldn’t recommend them to anyone — save yourself the stress and buy from a builder who actually cares about their customers.

Unfortunately cannot give less than 1 star. We bought our home a year ago and have had some items that need repaired or redone. We have been working with Jaime **. He has done such a poor job with scheduling contractors, keeping the contractors doing the job the right way and otherwise stonewalling us at every turn to get these items to where they should have already been when we purchased. If he gets assigned your job, request someone else. Also, consider not buying a home here so you don't have to deal with this builder.

I am extremely disappointed with my experience as a homeowner dealing with DR Horton regarding a persistent drainage and grading defect at my property. Despite months of communication starting in June, my issue remains unresolved as we approach November. The process has been unnecessarily slow and frustrating. I provided all required documentation and estimates, and even accepted a reduced settlement amount to avoid litigation. However, DR Horton repeatedly delayed signing the agreement and issuing the promised payment. I was told on October 2nd that a check would be mailed within 10-14 business days, only to learn weeks later that it hadn’t even been issued.

We brought a DR Horton Home build from the ground. If we knew what we know now we wouldn’t have brought a piece of wood from them. Had to have pipes replace. They use poor material. It was nightmare. I advise anyone do not I mean do not buy no house from DR Horton. I wouldn’t let them build a doghouse for me. Every time you turn around you had a leak.

My husband and I purchased a brand-new new D.R. Horton home in April 2024. They used the absolute cheapest materials and the home was built poorly. The quality of everything in the home is almost nothing. I would NEVER buy a D.R. Horton home ever again. The AC makes a loud noise and they said it was normal. The warranties cover very limited things.

I have purchased a new home from DR Horton end of August 27th, 2025. AC Does not work correctly. And this has been going on since the 28th of August, put off till September the 25th and they keep having to come back 3 or 4 times. Now they ordered a part and want to come Friday. I will be out of town Friday so I let them know this and now they want to close the ticket cause I won't be home. Very poor service. If I had it to do over again I would not have went with DR HORTON!!!! And still can't get anyone to call me

As recent retirees, we decided to relocate to Florida. Determined to purchase a home suited to our needs, we thought it was going to be a challenge and it was going to take a long time to find a home that would meet our wishes. But, we were lucky to meet John ** from DR Horton. He understood our needs, limitations and wishes for a home. More than showing us houses, he guided us, educated and explained to us ways we could adapt to our new life. As an experienced DR Horton rep, he shared all aspects of the community and how to make the transition. The DR Horton team at closing was professional, also guiding in the purchase. It can be stressful but John helped us to find the home that met our needs and even more than we expected. We are grateful to have met John who continues to be there for us!

I want to start out by saying I have nothing negative to say about the home. My complaint is about the HOA. They are atrocious to put it mildly. I have been sent two violations for a parked car and a trailer at the residence. The aforementioned car is my son’s vehicle that doesn’t fit in the garage or the tiny one and a half car driveway, the trailer belonged to a contractor here making a repair. I don’t know what bored people they employ or why they don’t reach out to the homeowner other than with a violation notice. I have lived in Fox Meadows for eight months and have complied with all regulations. I wanted a fence. I requested it and jumped through all the hoops. I wanted a deck. I requested it and again jumped through all the hoops. I would never again buy a DR Horton home because of the terrible way you are treated as a homeowner.

The Sales representatives were very professional and kind, however this was my son’s first experience buying a home and he indicates he felt pushed to make a decision and he believes that his opinion it was high pressure selling, kinda in a bully kind of way, the quality of this home is fair from any stars, the construction manager however was very respectful and listened to our concerns. Issues; carpet is fraying and is not tacked down enough and all the carpet around the bottom where carpet meets up to the wood trim and edges at the hardwood floor meets carpet is tacked down appropriately. Other issues have been toilet seats loose paint dripped on windows.

We came dragging in from out of state hoping to downsize and find a smaller new build that would fir our needs in retirement. Lisa W., the DR Horton sales agent, welcomed us as if we were long-lost relations, treated us well, and facilitated the sale of an Atlanta model in Prairie Lakes, a growing community that was rapidly building outwards in an area slightly remote from the hustle and bustle of the I-35 corridor. She maintained contact with us throughout the three-month period while we were preparing to move from Wyoming, providing us with regular status updates regarding the progress of our house. She provided us with friendly, personable access throughout the process and welcomed us back when we finally made the mood. Doing business with her has been a real pleasure for us.

They're horrible. Run away. They will try to put you in a shitty home with horrible build quality. Please don't ever buy a home from them. They suck so bad. If you value your life run away please. 🙏🙏🙏🥺

Most expensive house poorest quality. Cracked truss no repair. Chronic roof leak in certain wind…$2500 later finally pinpointed and repaired at my expense. Problem due to shoddy construction and missing materials. Several other minor issues that should never be in a new build. I say run before buying their homes.

I would not purchase a DR Horton home in the WA area. They refused to refund us our earnest money of $8K. It is not an ethical company. They were not cooperative in the closing date and wanted to charge us hundreds of dollars per day if we went past that date just to meet the end of their fiscal year.

I reside in Leander, Texas at Rosenbusch. We would like to take a moment to commend Kyle for the outstanding service he provided during our one-year warranty inspection with D.R. Horton. From the moment he arrived, Kyle impressed us with his deep knowledge of the process and his ability to clearly explain each step, ensuring that we fully understood how our concerns would be addressed. Just as important, he carried himself with kindness, patience, and genuine professionalism, making us feel confident and reassured that every item on our inspection list would be taken care of. His thoughtful approach and commitment to representing D.R. Horton in such a positive way left us with complete confidence in both him and the company. Kyle’s exceptional service truly reflects the highest standards of customer care, and we are grateful for the way he guided us through this important process.

Poor quality all around. From garage door not closing to vinyl flooring not being complete. Trying to get their Warranty Dept. to respond or do anything is near impossible. Still having outside irrigation issues and my lawn is like a swamp.

We purchased our home in Sept 2022, but couldn't close because of Hurricane Ian, so got to see how strongly built the home was. Minor problems, but they were corrected by their Warranty Div. Major issue we have had is that the home is 1680 sq ft, and they installed a 2 1/5 ton a/c unit, which every a/c contractor we have spoken with have said at a minimum should have been a 3 ton unit. Plus the compressor was installed directly adjacent to a sprinkler head, which caused the outside casing to rust in less than a year. So after 3 years I have replaced the 2.5 ton a/c unit with a 3 ton unit and am moving the sprinkler head due to lack of coordination of D R Horton and contractors. Buyer be wary!

My family and I have been living in our D.R. Horton home since January, and we have yet to experience consistent hot water in our showers. Despite replacing the water heater, the issue persists—none of the showers provide hot water unless we use the original builder-grade showerheads that came with the home. D.R. Horton’s representatives have stated that the only way to have hot water is to use those original showerheads, essentially claiming that the water heater and plumbing system are “proprietary” and not compatible with standard showerheads. This explanation is both unreasonable and unacceptable. A new home should not require a family to use specific, sub-par fixtures simply to enjoy a basic necessity like hot water.

Do not buy a D.R. Horton home! We learned the hard way that this builder uses inferior quality materials, and labor; resulting in a new home with problems; that the builder refuses to fix, even under warranty.

I am very very disappointed with the way I'm being treated by D.R. Horton and DHI currently as we speak and this matter needs to be addressed immediately. I was told that one of the loan officers with DHI doesn't know what she is doing and it is very upsetting. I am a veteran of the U.S Army and I never had a problem home loans until today. I've been told I can get the buy down rate at 2.99. Now I'm being told different things and I'm totally not happy and this is a VERY TERRIBLE EXPERIENCE. I want answers immediately because I'm a veteran and I shouldn't be treated this way. I'm thinking about going to court over this matter because clearly regulations and rules aren't being followed. I am requesting immediate action to be taken with this matter soon. Because it's not fair and it is illegal and I demand answers. I don't care who calls but I can be reached at ** and I really need someone to call me.

My experience with D.R. Horton has been positive, but I'm not happy with their representatives. I have been told to submit a warranty request for an improper planted tree in the backyard. After the warranty request was submitted, I was told to fix it by myself. I will wait for their response before I rewrite the review in detail, including the uncooperative representative.

This is actually a dishonest customer services. The sales person Shawn ** is dishonest and deceptive. Try to get homebuyers to use their in-house lender. Lied about not putting a dent on credit after application submitted. Whereas in-house lender is the Only one who put a dent - few points drop in credit score. I would not recommend to proceed through Shawn ** as he is factually dishonest.

When we bought a Mannford OK, DR Horton build, I fought for them very hard because I believe that they really had integrity. In fact, I fought so hard that my mother purchased two homes that I would later be able to buy one from her. To be honest, when we moved here and we found out that there were water issues in the neighborhood.

Our sales agent was incredible. He was always available and kept us up to date. The loan process was very unorganized. We at first had one loan officer and then later two who never communicated with each other, so it was a mess. Neither of them knew what the other was doing. When we closed our fence was not up. We were promised it would be within a week and it wasn't even built until two weeks later. It is still not completely done.

Absolutely the worst builder I have ever come across. Horrible communication, horrible customer services. Mind you, this is before we’ve even purchased the 400k home. We are actually fortunate and able to back out. Serve the nightmare. What you think you’re saving up front will cost you more in the end. From the beginning this has been a horrific experience. DRHS. (D R Horton Sucks).

DR Horton is the absolute WORST builder. We built a home thinking it’d be safe for 20 years - wow were we wrong! 10 years in & this house is falling a part! The service is awful, they are no help & once you close, they will abandon you. Every excuse in the book, lies, etc. & you will hear it from them. I cannot stress enough - DO NOT BUY A DR HORTON HOME!

In Ocala area it’s a solid home concrete block and architectural shingles. It’s a great affordable home that comes with all the appliances. It’s a smart home as well with the camera on the doorbell and keyless entry.

D.R. Horton’s contract is RIDICULOUS!

D.R. Horton at Wooded Run Estates has exceeded my expectations during the construction phase of our new home! Joey ** and Superintendent Clint ** have been accommodating and quality minded in the the sales and construction phases of our Jamestown model. We had a 3rd party company perform our pre drywall inspection and found a few issues that Clint promptly addressed. This is my second new home and by far the BEST experience that I have ever had-

I purchase a house from D R Horton on the 8th of August 2025 in Archer's Mill Ormond Beach, Florida. The sales rep, loan processors and builders are great, no complaints. Everything is good up to the point of closing. As soon as you close, they become a different company. Customer service is extremely poor. I have been trying for two weeks to get someone to talk to about the electricity. The bill is already in my name, it was done before closing, they did not pay for the electricity that was used before closing, that cost is placed on my bill. I have not moved in as yet, I am still waiting for someone to clear this up. I don't know about the water. I cannot say, customer service is not answering the phone and no one is returning calls.

DR Horton is a builder that doesn’t care about customer service and satisfaction. I acquired a home that had many issues that surfaced after the last inspection like dishwasher was installed so wrong that floored my home, the grass on the backyard was never irrigated after installed and was so uneven that you could not walk on it without risking a ankle injury. The air conditioning unit is installed next to the principal bedroom and make a horrible sound every time the compressor starts. I have reported all of this many times and the response has been disappointing until last time they said out loud were not doing anything.

If you're considering purchasing a D.R. Horton home, don’t make the mistake. Proceed with caution! Our experience has revealed significant issues with the quality of construction, including apparent code violations and persistent standing water problems. These issues not only affect the safety of your home but also the quality to enjoy your home. Buyer beware!

Cheaply built houses that are taking over South Carolina like the plague. I have seen thousands of acres being destroyed to build these “houses” just so young people and implants can buy them. They are destroying our character and driving the price of houses up so much that we locals can’t afford to own anymore. Wish these greedy companies would just stop.

I want to follow up on my previous review of DR Horton Chattanooga! This DR Horton Chattanooga team, stepped up, came out on a Sunday to troubleshoot and got someone out to address the problems and is currently working to resolve them once and for all. We have had some struggles and frustrations, but hoping with the help of the warranty Manager and his team, we should have our AC issues fixed once and for all.

Absolutely the worst quality home I've ever bought out of 5 and one of my homes was 20 years old when I bought it. Roof leaks, terrible quality materials. Landscaping and construction problems that have not been addressed after a month reported. Very noisy AC unit. Plants that died right away. Honestly, there are problems with just about every trade that built this house. Seriously thinking about selling and I just moved in. Would not recommend ever.

Stephen is GREAT!! Very attentive and always polite! If I have an issue he handles it with care and understands that I am very demanding. But still handles everything very professional. DR Horton is lucky to have him!

I saw a response to their home getting multiple inspection 🤔😆😆😆🤞.These home are built by subcontractors using foreign labor!!! And it show the cheapest material crap they can find in bulk, Throw in workers who really have zero I mean zero pride. 2yr old home, hot water went, driveway cracking along with the garage! But 4” inches of concrete with no wire or rebar isn't an issue.🤔 Structural cracks corner of the windows and one totally running vertical from foundation to roof line (according to them it's settling).😢 84 billion in profits seem the only thing they care about.

Kendall ** uses contract deception to play “god” selecting people he deems fit to be a neighbor. He will take your money, use it, then give it back when he’s all done with his interests free loan. Sold our house right out from under us. Didn’t even give us a simple phone call.

First off we bought a D.R. Horton home in Buckeye AZ. We right away started to have issues with the first month. When going through the walk through we were instructed to get it fixed at our one year which is a lie. Most have to be done within 10 days. We are currently a part of a lawsuit for these issues. The very worst part is we had a D.R. Horton employee come to our house with no appointment. He proceeded to open our front door without knocking and walk right in my house. Once he figured out he had the wrong house he walks out and says nothing. We have it all on video. We reached out to D.R. Horton and have still not even gotten a formal apology.

Been in our home for about 3 months, found that a ceramic floor tile in the owner's suit is cracked and it is under the toilet. Found out that the only way it is covered is if we found it prior to closing and it was placed on the punch ticket. Also, there is grout cracking in the same location.... That also is not covered. So, not even 6 months in and we already have to spend money to fix something that you would think they would take care of to keep a customer satisfied.... but not DR Horton, customer satisfaction is not a top priority to them. So sad, should have went elsewhere....

From Day one of moving in to our D.R. Horton home, it has been nothing but a nightmare. It started out small, aesthetically shoddy workmanship. Then December 2024 rain came into our front bedroom, to the point it was on the floor and left spots on the ceiling. I filed a report with the so-called warranty department. They told me it was my problem because it was probably driving rains. So, I figured that was it. But, as we all know, it rains a lot in this area, so it happened again. Again, I sent pictures of where I thought the rain was coming from to the warranty department. And, again, I was told it wasn't covered. Then I called the building department and talked to an inspector who made a phone call to D.R. Horton, which resulted in someone from there calling me.

I so dislike this company. Complete frauds and liars. Plain and simple do not trust what they tell you in selling. I was sold a space and bought on part of it being across from a “green space”. They stated it would be that across the street from me and they were making it into a park. They are now building across the street. Do not buy. Shame a word doesn’t go anywhere today.

We bought our new home in Ankeny Iowa. Susan ** was our relator and helped with our journey. She was amazing. All over our house is in decent condition. Any issues we came across the contractor was helpful and getting it fixed.

Don’t buy a house from them. Every time we have a rainstorm our window leaks. They say it’s not covered because we are in an area with hurricanes. Even small storms it leaks. They don’t care, they just want you to close fast and be done. Warranty claim after warranty claim is the same crappy excuse.

We did close our first home on March 31, 2025, after a multiple issues were resolved and said to be resolved after closing. We did agree to the statement provided by our home builder that the issues will be resolved. I moved in and it is been more than 4 months the relative humidity issue in the home was not addressed to resolve. The A/C company states every lame reason to not do any work and blame insulation company. Insulation company showed up and gave a thermal reading report on the insulation in the home. Even the A/C company is advising me to use a dehumidifier.

Absolutely loved the salesman!! Unfortunately, the company didn't train him well or he just lied to us. After dealing with their customer service for 11 months, it's safe to say, he wasn't trained! If I could give 0 stars, I would!! Their equipment is the worst. When communicating through the cameras, there's a horrible lag and static. The videos are poor quality and lag after a trigger so most of the time, you can't even see what happened. Our sales rep/technician told us that with our package, it was unlimited recording as long as we download before the clips are deleted. NOT TRUE! It's more expensive for that package.

I bought a D.R. Horton townhome in 2020. We experienced leaking from three different places in the basement. We had to pay $12,500 to get the leaking issue fixed, and $300 to check for mold and wood rot. The townhome was built in 2006, and the builder put the breaker box in the bathroom! I have no idea how the home passed inspection. We had to pay $2,500 to have the breaker box moved out of the bathroom. Our front porch has moved and settled, allowing water to come through. Luckily the HOA was willing to pay for that repair. It seems like D R Horton was only interested in making some quick money- not in providing a quality home. I wish they had done things right in the first place.

The homes are beautiful, but cheaply built. If I knew 9 months ago what I know now, I never would have bought a DR Horton home. The driveway concrete is peeling up because it wasn't properly put in. The AC concrete slab outside is not level. The blinds over the slider has manufacturer's holes in them, The yard irrigation system wasn't properly laid out or checked. If you buy one of their homes, take a shovel with you before you sign and dig up the system. Once the papers are signed, they won't fix it. The one-year bumper-to-bumper warranty is nothing but lip service. The warranty website shuts you down with the "capture" feature. After 2 months of trying to get through on the website, my request finality went through and nothing has been done. Think twice about buying with this home builder.

We like our home. It’s convenient for our family and fits our needs. But I truly wish D.R. Horton had shown more integrity throughout the process. From the beginning, we were pressured to close on their timeline, not ours. We were told — point blank — that they prioritized hitting quarterly sales numbers over what worked best for our family. That was disappointing to hear and set the tone for a rushed, impersonal process. There were changes made to the building plans without any warning or explanation. When we asked why, we were told that every home is “unique” and that variations are part of the process. That reasoning felt like a blanket excuse to cover poor communication and a lack of transparency.

DR Dump here in Middleburg FL. Cathy ** and Neil ** sold us structural broken trusses and failed field frame hip blocking. There are another 10-12 issues. People would rather lie about the closing than have a conversation that we the customer wanted being to the middle of January. They knew what we wanted, and we were lied to, and they deceived us to shove the broken garbage dump sooner rather than later. They don't have a good answer as to why they wanted to purposely hurt us. They are cowards. Their entire team is thoughtless and heartless. I do not recommend DR Horton unless you want them to break your heart. They will also turn your dreams into nightmares. They do not care about you. Please do homework. DR Horton uses the cheapest material and the cheapest labor. You definitely can tell they do not know the word QUALITY.

I would rather be homeless than ever buy another D.R. Horton home. Biggest scam builder out there. Both of our DR Horton neighborhoods in our HOA have had 90% of houses that have had to get an entire new roof because their contractors didn't install correctly and they refused to fix this huge issue. Houses that are 2-3 years old all having to get a full roof replacement. Our HOA is also suing D.R. Horton for several issues with how they left the neighborhood including everyone's yards eroding away into the easements that weren't properly done. There's also a class action for everyone's roofs that has started. AVOID D.R. HORTON at all costs. This doesn't even scratch the surface. The houses they build literally fall apart in less than 6 months and the homeowner gets scammed. They never take responsibility or fix anything without a lawsuit.

This company doesn't commit with the prices that they sell the house by. They sent me an initial contract for 10K less than the prices and I thought that they gave me a discount because I was buying 2. And now they say that they made a mistake and they send an addendum expecting that I don't notice that they made a mistake. When I call them they make me think that I'm crazy.

My wife and I came home to a flood after going out for a walk. It was caused by a severely cracked drain pipe installed by D.R. Horton. The crack was over 5 inches in length and 2 inches wide and filled with sediment and roots over time. It was clear that this drain pipe was damaged during construction. We reached out to DR Horton and they are not helping at all. The home is only 2 and a half years old. The crack in the pipe was clearly broken during construction and DR Horton is giving us the runaround. I would not buy a DR Horton home again with service like this.

Avoid at all costs. Very good at taking your money but nothing but wait times and random dropped calls when attempting to request insurance reports. Find a more reliable company for home and insurance needs.

My experience purchasing a home through D.R .Horton highlighted several areas where the company could improve transparency and customer service, particularly for first-time homebuyers. Lack of Transparency in the Home Buying Process. Throughout the process, I found that information was not readily offered unless I specifically asked for it. For example, buyers are required to purchase solar panels with the home, with no opportunity to select a different provider—this is not clearly communicated upfront. Additionally, the financing representative assigned to my purchase was consistently difficult to reach. As a first-time buyer, I needed guidance and detailed explanations, but instead felt like just another number in line.

BE AWARE of buying in this neighborhood if you ever want to sell your house in the future, as the HOA WILL NOT allow you to put up a For Sale Sign in your yard (professional or by owner); however, the BUILDERS ARE ALLOWED to put signage up on their homes to advertise For Sale or Available. SELECTIVE ENFORCEMENT / UNEQUAL TREATMENT.

🚫 Review Title: Extremely Disappointed – Broken Promises from D.R. Horton Omaha. I bought a D.R. Horton townhome near 204th and Harrison (Omaha) with high hopes. During the initial discussions, I was very satisfied — only a few blocks of homes were built at the time, and everything looked promising. I specifically asked if I could install a fence in my backyard over the cement patio, which faces directly toward 204th street. They clearly said yes, and based on that, I went ahead and bought the home. I even referred several friends who also purchased townhomes here — trusting the promises made to me.

If I could give D.R. Horton negative stars, I would. As a 100% disabled veteran, I believed I was purchasing my forever home, a safe, stable place to live out the rest of my life. Instead, I live in constant fear: fear that my house might catch fire or be swallowed by a sinkhole. I can’t even use my kitchen safely. The gas stove has insufficient ventilation, and when I try to cook, the surrounding area becomes dangerously hot. Despite repeated requests, I have yet to receive written confirmation about how the ventilation system is designed. Worse yet, sinkholes began forming around my home due to a leaking sprinkler system that was installed as part of the original sale. The leak apparently went unnoticed for months, eroding the soil around, and possibly beneath, my house. I later discovered that the plumbing line was improperly installed, extending into my neighbor’s yard.

Purchased a new built home with DR Horton in Delaware last year. Since we purchased the home there have been numerous build, design and quality issues with the home including numerous floods in the home due to unsealed water line access into the home basement, faulty plumbing, faulty subfloor issues, structural items missing completely such as basement ceiling support column, hvac vents not connected to anything, insulation missing, subfloors/floors not even and the list goes on. Contacted builder to fix issues, most got fixed, some are still in the process of being fixed, some they are refusing to fix.

Bought a home in 2023... they promised to fix all the occurring problems during the 1 year warranty work. We filed warranty claims for the windows numerous times, inspector came and documented. Nothing was done. Now we are told, that we have to file with the window company directly. First class service! The window company want us to document everything that is wrong and send pictures (inspector from the window company would cost me approx. 1000$). If they decide it is a warranty issue (mechanical parts), we have to pay for the shipping. If they think, according to the pictures, it is an installation issue, we will be back to point "0" with D.R. Horton again.

We are only four months living into our brand new home and we have had so many issues with no resolution. First week, we had our roof leak into one of the bedrooms. We even had workers come out for plumbing issues and ruin our whole upstairs with water damage from issues on their behalf, which they still don’t understand why this is happening. So many things are falling apart and coming out of the walls. Still nothing has been done. There’s a pr,oblem after problem and nothing is getting done, they told us they were closing our case for no contact but we have proof we contacted them. Do not buy a home from these people. It has been a nightmare and I’m stressed every day which I should not have to be feeling this way in a brand new home.

Contractually, they were obligated to lay down grass, yet after eight months my yard looks terrible. It’s unacceptable how superficially they treat a contractual agreement. Do not accept peripheral work as part of price negotiations. Always negotiate the actual price—what they offer is low quality, and you’ll regret it just like I do now.

An unprofessional, arrogant, and uncooperative seller who avoids providing accurate information to a client considering buying a house with a cash payment, but who cares about the true quality and features of the property. From the very first call, it's clear that the seller's goal is to get your money without offering any guarantees about what they are selling. Stay away and choose something else.

Our experience with D.R. Horton has been a mix of both positives and disappointments. On the positive side, the realtor and the superintendent we worked with were consistently honest and respectful throughout the process. They treated us with professionalism and were genuinely helpful during our homebuying journey. In fact, we ended up purchasing this particular home largely because of the D.R. Horton realtor. We were actually on our way to view another property when we asked her for directions, and she offered to show us a few of her listings. She followed through on everything she promised, which speaks volumes about her integrity and dedication.

Our experience with D.R. Horton during the home-buying process was truly disappointing. They failed to keep their promises and wasted a significant amount of our time. The house we received fell far below the quality standards we were expecting. The bathtub, which was delivered broken, was merely patched up instead of being properly replaced. The windows installed were of very poor quality. Despite reaching out multiple times, they delayed the process and gave us the runaround. There was a huge gap between what was promised before the sale and what was actually delivered. We were left emotionally and financially drained. In the end, all we gained was frustration and lost time. I strongly recommend that anyone considering working with D.R. Horton think twice before making a decision.

Just under three years I bought this house brand new. Just before the three year mark the compressor blew up on the 4th of July. This pipe was found covered in insulation kinked. Starving the compressor causing it to blow. Sent a message to D.R. Horton about this critical install failure. Met with silence. Literally consider anyone else but D.R. horton.

I have owned my home in a year and a half, and they will absolutely not honor any of their warranties, I would use caution before buying a DR Horton house, they have poor quality issues, and a crew that will not resolve them for you, they hire incompetent employees, who really don’t care anything about customer service or their clients.

We bought the house not even a day later. We wish we had not bought it. To start with the floors are not even close to being level. The glue down tile is so full and wavy it's going to have to be taken out. The floors redone completely leveled. The concrete work is ungodly. Totally unacceptable. The trim throughout the house is cheap and not level due to the concrete work on the entire house. The paint is some kind of cheap or watered-down grade. We were rushed on the walkthrough and told that the painter removed all the tape that was put on for repairs so they just guessed and tried to find the places marked. The second walkthrough was scheduled about 1 1/2 hours before the closing and rushed. While at closing the painter used the kitchen sink for cleanup and scratched the bottom of the sink trying to clean it and still left paint all over it.

This is my second new built and buying from this builder has been the worst experience. They will not fix or correct items that were installed incorrectly by their contractor not even within the year of construction. Now I have to pay someone to correct their poor work. A cost I didn’t expect to pay on a new home. This builder hires contractors that go out of business after home is built and DR Horton will not correct because they don’t want to pay another contractor to fix the issue. So save yourself the headache and search for a builder that has better reviews.

When we purchased our home we saw the backyard was not graded properly. We brought this up to DR Horton staff and was told it would be fixed. After closing on our house we noticed that sod had been installed in the back yard and the berm so we thought the problem was fixed. Less than 2 yrs later we noticed a hole forming at the berm. We contacted DR Horton and told that our warranty had expired and we could regrade at our own expense. This was supposed to be fixed in the beginning and was not so it should be DR Horton who should fix this but they say they will not. My conclusion is DR Horton will lie to your face and you will be left holding the bag for some big expenses to make it right.

Cameron ** knows her stuff! There was not one question she couldn’t answer! We look forward to our future home here! She made us feel really comfortable and not pressured to make any rash decisions. We really appreciate that sales approach since we are also in sales. We really like the style of the houses here. I think it’s gonna be a beautiful community when it’s finished.

We own a 7 year old D.R. Horton Express home. Recently while running our builder installed dishwasher we detected a strong burning odor coming from the dishwasher. We unplugged and pulled out the dishwasher only to find the electrical connections burning and melting where the contractor connected the electric plug on the dishwasher. DR Horton has the worst customer service and worst subs. They never stand behind a sold unit.

I purchased my home roughly two years ago and have experienced issues from the very beginning—poor electrical work, uneven tile, and doorknobs that constantly fall off-just to name a few. I’ve reached a point where I can’t stress over the small stuff anymore. However, my main concern has been the AC unit. It has caused problems since day one. I’ve had the contractor out numerous times, but the system still doesn’t cool the house efficiently. Living in Florida, this has become a serious issue. Based on feedback from different vendors, I believe D.R. Horton may have tried to cut costs by installing a unit that’s too small for the size of the home. If you’re considering building a new home, I strongly recommend doing thorough research before making a decision.

I want to start by saying that We love the house and location. BUT getting things repaired is very frustrating, When we moved in we was told to have all warranty items summited before the 1 year but towards the end because they said the house settles etc., to have the items repaired. I summited the warranty items before my 1 year was up and they sent some repairmen out but some items still hasn't been done. My main issues are 2 things, 1st is the back yard has a hill and it shows that it has never been graded and is already starting to erode down the hill, the contractor that D R Horton sent out only filled in some dirt along the house, and I guessing a person came out to inspect the hill and said yes its eroding and needed to be fixed and he called Tyson from DR Horton explaining the problem in front of me, I have included pictures of the eroding and the ruts from the water flowing down the hill already.

Do not buy a DR Horton home! The are cheaply built. 2 months after purchasing a motor in my AC went out. Instead of replacing the unit they replaced a part on a new home. AC vents were painted open. Dead sod was placed in the yard, and they would not replace only patch which did not take. They told me someone would call for my yearly inspection, I had to call them to find out I have to go online and schedule the appointment. In the neighborhood people's siding is falling off! They are cheap homes! Do not buy from them!!

Everyone in Stone Water subdivision needs to check around their foundation as all around my house water is up against the foundation. I have not watered my grass in 4 days so it's not from that. Secondly when I dig next to the foundation water begins to flood it meaning water is being direct to the foundation. The use of clay instead of topsoil or better materials for drainage is causing this problem.

After years of building my own homes from the ground up in different States, I made the mistake of purchasing this four (4) year old D R Horton built home to be closer to our daughter. A spacious Garage had NO ac outlets except for the one operating the Garage door opener? Ridiculous! Front lawn needed fill, grading and scrubs. Some of the plumbing was loose and needed attention due to leaks. Had to install a hot water recirculation system to get instant hot water to needed areas of the home or you would be running the hot water faucet from 40 to 60 seconds before hot water arrived? Simply incompetent engineering and application! Probably a case of improper vetting the subcontractors, sight supervisors or both.

Been in my home for 3 years and AC is not working properly. They use a company called Comfort Air to install units in these new homes here in Winston Salem and I've had them out here twice waiting on a third visit. I'm not impressed considering my house is practically new and I'm having issues with my HVAC. I will not have another build with them NEVER!

They started building a home adjacent to mine. The construction site damaged my yard and when I reached out my concerns were ignored so I had to get the erosion control involved, after they sell you a home they are done with you.

My start was amazing, from start to finish. However, on year one, everything started going downhill. From my cabinets to plumbing, to my AC, cracks in the walls. My cabinets were melting; they were changed a few times. The employer that replaced them, said it will happen again. They were uneven and were missing the inside cushion to help from slamming. Then, when turning my sprinkler on, I would notice, lots of water overflowing and going to the street. I submitted a warranty request, of course nothing was wrong, per that company DR Horton hired. My water bill was around $300 monthly. I got a call from city of UHLAND, stating I have a water leak. I had to hire someone myself, I told him, I know exactly where it was, it was exactly where I told Dr. Horton it would be.

Worst experience with the warranty department. All they do is delay and deny. We submitted our one year warranty items and it has taken 2 months to get the items resolved. The worst has been with a DR Horton contractor damaging our lawn. That was 9 months ago and it is still not resolved. Last week a warranty supervisor told me “I was taking food off the sub-contractor’s table” because I wanted my lawn fixed!

Shawty Work. And I ended up with a large plumbing bill two years after building my house because the plumbing wasn’t done properly. They didn’t even leave a main drain line to the sewer marked! DO NOT BUY.

Our home is 14 years old. Shingles look good, but roof rotting in several places. Our roof is caving in at two areas! Apparently quality materials were not used. Some houses have good bones, some do not, clearly this one is in the latter category. We lived in another home for 38 years, NEVER had an issue like this. DR Horton representative’s attitude was “too bad…you’re out of warranty” clearly, customer service is not their strong suit. In my opinion…their home building skills is not their strong suit either. Floor plans are great…that’s the ONLY good thing I find they have.

New house built in 2021 have an issue with downspouts from gutter rain water and sump pump, claim to warranty after a year. In a year claim they say they will fix it, never did it. Cause of that issue all the grass is dead now.

Highly dissatisfied. I just recommend you look elsewhere as it will save you lots of headaches for years to come. DR Horton is the equivalent of putting lipstick on a pig. The house looks nice enough to sell, but the moment you move in, you will likely notice problems that you can only find by living in the home day to day. Areas are too small, cabinets and doors don't line up correctly, things fall apart/leak occasionally, and items wear out faster than they should because they are generally cheap. And if you expect them to cover it due to the warranty, they will fight you tooth and nail to try and get out of it. This is 5x fold if you're buying in an HOA community. Everything is cutting corners with them, and I may have to get an attorney involved to fix the issues I have reached out to them about for over a year. Please heed this warning, I don't want anyone else to have to experience these issues.

The people @ D.R. Horton Bay Area Division in San Ramon are AMAZING!!! Specifically, Courtney & Chris... They were so helpful & quick to respond to my concerns of our home. This review is overdue, but know that these fine people take pride & truly care about their customers & the homes D.R. Horton produces. Those that give bad reviews IMO, maybe you were not so kind or patient with D.R. Horton? Anyway, I have had nothing but a POSITIVE experience with D.R. Horton & if I need them again for help with my home, I am certain they will help or guide me in the right direction.

Worst experience ever! I'm very disappointed in the whole system after purchasing a brand new house from this company. On every step of the way there were mistakes made by almost everyone we had to work with! 1. The builder representative - we were given the wrong price of the base model at our very first meeting (the price we were given already included the upgrades that we didn't want), but since we were told that price was base we went with it. We realized we got an unwanted upgrades after the settlement, when my neighbor stopped by and said her house (that actually had a base model) looked different. The only thing we got from the builder was the apology.

Examined Hundreds of public records in Florida and across US. In summary, D.R. Horton has systemically failed to perform soil compaction and/or related testing and reporting in accordance with the structural design specifications, industry standards (ASTM), and federal and/or state regulations (e.g., International Building Code, Florida Building Code, HUD 79G).

My experience with DR Horton. 1. Build with cheapest material and labor force possible. 2. Cover defects with paint and caulking until closing. 3. When approach for a warranty issue make excuses to run out the clock until the warranty expires. 4. When a foundation problem arose, they will only address if (in their words) "materially affects the physical safety of the occupants of the Home". I.E. we will do something if the house is going fall on your family's head.

Can I give Zero stars? EVERYTHING and I mean everything in this home is installed as backwards. From not enough wall to support the quartz countertop which by the way is pitted and DR Horton wants to hear NOTHING about it. The plumbing under the main vanity sink was installed most likely by a kindergartener or pre-schooler. All the rubber tubing they use are criss crossed. Up in the crawl space in the master closet, the electrical wiring is stapled to the beams along with the cable wires and a host of other wires we have no idea what they are. I just wish he would have hired professional people to do their work instead of picking them up off the street for cooly wages. Can't wait to get the hell out of here!

I bought a DR Horton home a little over two years ago the house is now five years old and we had several issues. So far, we had a shower door redone about five times, the tub or shower and closer was shifted around a couple times, meaning they had to cut out sheet rock, move the tub level it and then secure it again. We still have problems with the door, leaking water out and opening by itself as it becomes on level on his own. We have air coming from an outside wall and it’s coming through the power socket, so they just patched some stucco cracks outside and called it a day. We still have air coming through the air socket, weird, right but is it happening?

We live in a new development from them. Oyster Bluff, we love the house but getting to today they fail on everything they promise during closing for the 11 month walk through. Water leak, they denied it, door not level. They send a guy said it was the paint so no repair. The lead construction supervisor said he was going to clean the yard of nails and debris that they left. That only happened after two weeks after purchase and while cutting the grass the first time debris in the yard hit my car leaving a dent in the door. He promised me he would pay out of pocket for my deductible which was a nice thought but never happened. They failed to tell us about an easement on our property until two days before closing. Even though we now love the house and I have fixed all the issues myself, I will never work with D.R. Horton again!

Still in contract terms. Sales rep insisted that base price of aerial floor plan in oak leaf preserve of 348,000 and 20,000 premium lot are all the same in a base price of 368,000..refusing to offer home without premium lot. Must buy home with premium lot. Cannot buy home without a premium lot.

Have had an utterly horrendous experience with D.R. Horton from the beginning to being in this house less than. Year. I have dealt with rude, disrespectful and racist employees of DR Horton. I have things from my final walkthrough still not done. Robert ** is the rudest most disrespectful human who constantly lies.

DR Horton uses the cheapest products and probably the worst installers. These guys don't know which end of the hammer to hold. The first you can expect kitchen cabinets to fall apart, cheap sheet vinyl flooring to rip everywhere and doors hardware will not operate correctly. Do yourself a favor and go anywhere else.

Purchased in Baxter, TN, a DR Horton townhome. We have structural defects that were repaired by builder but never disclosed prior to purchase of the new home. We recently noticed a wall bowed 1/2” inward down a hall wall attached to the garage and is load bearing. On the garage inside wall it bulged outward over 1”. This all began April 4th. The warranty guy, who is a newbie and knows nothing about construction, but is super nice, came out April 7th. Warranty called the drywall guy who came but said he could do nothing until framers pulled the baseboard and looked at the wall April 9th.

Horrible homes. They are out in the Sycamore Vista area where we live repairing homes because of multiple issues with the homes. I have never seen such poor quality and workmanship in my life. Everything you can imagine that is wrong with a stick built home pertains to this builder. I highly recommend you stay away from this builder.

My backyard doesn’t drain properly and it’s killing the grass. They didn’t grade properly. There is high spots causing flooding. The supervisor said there should be at least 3 drains yet there is one for all the houses. It would cost me over 1500 to install French drainage on something I didn’t do it is due to poor grading that the builder Horton did. I just ask that they fix the issue they have caused. I’ve been a loyal repeat customer my first home in Ft Worth was a Horton, I tell people all the time how I love my home. This issue is causing me to not be a fan any longer. I judge a company on how they fix a mistake they created and so far Horton is falling. It’s a simple fix for a company with so many resources but it’s not fair I should have to pay to fix something they caused. Please help if possible my grass is dying, centipede grass doesn’t like that much water.

This is my second DR Horton home. I lived in the first one for 17 years with very few issues. I've had a few minor issues with my new home. Mostly with the horrible appliances. I'm currently very annoyed with them. Right after my year warranty expired, 1/3 of the tiles in my master bath cracked. On top of that, they have sent contractor after contractor to my home to fix things that aren't for this address. I'm also getting emails that have my name and address, but have nothing to do with me. I'm quickly losing patience with people constantly at my door.

Updated on 05/28/2025: A blanket response on HOA guidelines and change the status a resolution in progress did not change the actual situation. It's same as it was.

We purchased a new D.R. Horton home with the clear understanding that both the front yard and backyard would come with healthy, living sod. At the time of closing in August, there was a drought, so grass couldn’t be installed right away. By October, the drought was lifted, and D.R. Horton’s contractor, Greenhaven Landscaping and Irrigation, finally laid the sod.

I am extremely disappointed with our experience with DR Horton. My husband and I were interested in purchasing a home, however needed to sell our home in a short amount of time due to how far along they were on the build. We were told at that time that, “DR Horton is not in the business of keeping people’s money”. We truly felt confident giving them our earnest money after being told this. My husband and I did everything we could to get our house in tip top shape to sell, spending many sleepless nights painting baseboards, deep cleaning, etc. with a 1 year old. It was not easy, we did not have a great realtor to start and with the short amount of time we had to sell, we were not able to make it work.

This has been the worst experience working with these con artist of people. I was approved then right before closing I am not approved. Crystal ** in South Carolina and Lisa her supervisors are liars from the get go. Lisa decidedly she was going to email me this sincerely letter that she is here to make sure I am satisfied and have a great experience. Well it has been the worst. They approved my child’s income at the beginning and then tell me before closing they can’t use it and that I had to fill another application and my credit report. I don’t think so I encourage you please don’t look at this company for a mortgage or customer service

I want to acknowledge that Jay, **, a manager at D.R. Horton, and Karen, ** from D.R. Horton staff, contacted me to apologize for the recent confusion. They assured me that the necessary services would be provided promptly. I appreciate their efforts to resolve the issue quickly.

Working alongside Maria ** at DR Horton’s Broadview Estates and Grandview communities has been a true pleasure and professional asset. Her deep knowledge of the company, its homes, and the entire new construction process shines at every open house and client interaction. Maria's dedication to customer service is unmatched—she consistently goes the extra mile to ensure buyers feel informed, comfortable, and excited about their future homes. Together, we’ve had the opportunity to collaborate on creative marketing strategies to promote these fantastic communities, and her innovative thinking and teamwork spirit have made a real impact. As a partner in the field, Maria is a valuable resource, and I’m proud to work together with her to help clients achieve their dream of homeownership.

Formal Complaint Regarding Unprofessional and Inappropriate Behavior form the sales-person NOEMI ** at Harmony West. I am writing to formally file a complaint regarding an extremely unprofessional and uncomfortable experience my wife and I had during a recent visit to your community at Harmony West. A few weeks ago, on a Thursday or Friday around 11:00 AM, my wife and I visited your community. When we arrived, the office appeared to be closed. Shortly after, an individual entered the office, and we followed her inside. From the moment we entered, this person was noticeably rude to my wife, which we found disrespectful and unwelcoming.

I am writing to formally file a complaint regarding an extremely unprofessional and uncomfortable experience my wife and I had during a recent visit to your office. A few weeks ago, on a Thursday around 11:00 AM, my wife and I visited your office. When we arrived, the office appeared to be closed. Shortly after, an individual entered the office, and we followed her inside. From the moment we entered, this person was noticeably rude to my wife, which we found disrespectful and unwelcoming.

If you ask me, compare and think first before buying from them. The house cost me more than the houses from another construction company, and they did not include a garage door opener, washer or dryer, I had to buy them. Besides, it was only supposed to have carpet in the living room and apart from the poor quality of it, they put carpet in the dining room area where there should only be flooring. In general, the finishes are of poor quality and they also do not include bathroom doors... In general, not satisfied.

My issue has been taken care by D.R Horton, not completely but partial. Representative said that will also be addressed. So, I'd like to remove my past reviews from here. 3 Star rating for the hassle all this while.

My son and I purchased a brand new house less than two months ago. No ethical sales practice and a lot of items not disclosed. My walls are cracking. The sheet rock won. My ceiling is splitting and coming down. Nails are popping out. The bedroom wall Is cracked in half and One corner of my house is not even sitting on the foundation and it has a two inch gap of nothing but air and moisture getting into my house causing mould. Also before our closing we got our fence approved. Conveniently, after the fence was installed, my approval paperwork was lost and now I'm being told I have twenty feet of my yard that I'm not allowed To use, but I have to maintain and pay taxes on. I have contacted an attorney along with many people in my community.

I have issue with the color to paint my walls. Laura is not helping at all. She is not giving herself chance to think about helping her customer. She pushes you away in very calm way. Darra is great. She is doing her best to help. Some of their employees are so hard to deal with. Overall I will say if you can avoid buying from them. Do yourself a favor and stay away. I will update my review for more specific issues during purchasing the house so I may help you to make a decision.

I will preface this review to say that I was the Director for maintenance for 1200 apartments and over 1 million square feet of office building for over 10 years in Boston. Everything is the cheapest you can buy. I live in a 6 year old Horton house and so far I have had to replace: The roof shingles (as well as 6 other home owners), the siding needed nailing all around the house The stove, the microwave, the kitchen Fawcett, the rug and padding and a couple of light fixtures as well as a couple of light switches. The interior doors are carboard hollow cores that can be purchased at Home depot for $25! Sound proofing is inexistent. The windows (no name brand to be found on them, hence cheapest ones available) come without screens and most of the balances (the springs that aid opening and closing the windows) are already broken! Already a couple are fogging up between the two panes!

Studs 24” not 16 on center. 3/8 inch sheetrock nailed. Not screwed. Cheap flooring. Lots of misaligned trim. Give your choice a thorough once over inspection. Poor attention to detail. There are many developments springing up way too quickly. The photo attached is just 1 example. I installed a storm door. The door is square, unfortunately the jam wasn’t.