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D.R. Horton Homes Reviews

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About D.R. Horton Homes

D.R. Horton is an award-winning, family-owned construction business headquartered in Dallas, Texas. The company was founded in 1978 and is now one of the largest homebuilders in the United States. Currently, D.R. Horton builds move-in ready houses in 29 states across the country. The houses are complete or nearly complete and available for immediate purchase.

Visit www.drhorton.com
Pros
  • Energy-efficient
  • Smart home devices
  • Move-in ready
  • Financing available
Cons
  • No customization
  • Limited availability

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What is D.R. Horton?

D.R. Horton Homes are available in a variety of floor plans, sizes and styles. To visualize the design and amenities offered by D.R. Horton, visit a model home or tour a finished community. You can schedule in-person visits to a model home during listed business hours, and newly finished houses can be scheduled for viewing directly from the digital listing on the D.R. Horton website.

Characteristics and features of D.R. Horton’s homes include:

  • Open floor plans
  • State-of-the-art appliances
  • Energy-efficiency
  • Integrated geofencing technology
  • Multiplatform wireless network
  • One-wire connectivity
  • Hands-free communication.

You can access all functions of the home’s smart devices on the Qolsys IQ Panel, which allows you to use a variety of smart device products from one central location. From the Qolsys IQ Panel, you can adjust the thermostat, set the alarm, lock and unlock doors and set lights on a timer.

D.R. Horton closing costs and home prices

Prices of D.R. Horton homes vary based on the location, floor plan, size and style of the home selected. Most listings do not include closing costs or any related fees, so the price listed may not be 100% accurate. To determine an estimated mortgage payment you can afford, use the mortgage calculator on D.R. Horton’s website. Financing and insurance are available through affiliates of D.R. Horton Homes.

dr horton homes house

Photo (c) D.R. Horton Homes

D.R. Horton Homes FAQ

What is included in a D.R. Horton home?

A home built by D.R. Horton features energy-efficient construction, integrated geofencing technology, a multiplatform wireless network, one-wire connectivity and hands-free communication. These features are powered by the Qolsys IQ panel. The panel is compatible with a Honeywell thermostat, Amazon Echo Dot, Kwikset Smartcode and Skybell. Some features may be unavailable in Hawaii.

Are D.R. Horton Homes efficient?

D.R. Horton uses energy-efficient roofing materials, siding, windows, heating, ventilation and air conditioning systems. Every D.R. Horton home features at least one appliance or product with an EnergyStar designation.

Do D.R. Horton Homes come with appliances?

Yes. D.R. Horton homes include Whirlpool appliances.

Will D.R. Horton negotiate prices?

The company is open to negotiation with any buyer. When negotiating pricing, consider using D.R. Horton’s immediate inventory and preferred vendors. You may receive a lower price.

What is a D.R. Horton smart home?

D.R. Horton smart homes are equipped with alarms, smart thermostats, wireless interior lighting controls, electronic deadbolts and smart video doorbells.

Still have questions?

Is D.R. Horton a good builder?

D.R. Horton can be a good choice for buyers who want a move-in ready home that doesn’t require any remodeling. While D.R. Horton is a reputable company, it’s essential to vet the builder and conduct an appraisal. We like the affordability, convenience and capabilities offered by the company, so if the price works for you and you find a design and floor plan that suits your needs, we recommend D.R. Horton.

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D.R. Horton Homes Reviews

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    Page 1 Reviews 0 - 35
    CoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed Aug. 6, 2026

    I purchased a newly built D.R. Horton single family home in Spanish Fort, Alabama in June, 2024. D.R. Horton offered an appliance package (washer, dryer, refrigerator) and a window treatment package which was extremely helpful for a new home owner. From the start, D.R. Horton's inspector, Jackson **, was extremely helpful with input and in addressing any concerns I had during the building process, as well as assisting me several months afterwards.

    Construction in the neighborhood I live in moves very quickly which is a little disconcerting as it is my opinion that not everyone on their construction team is skilled labor. My reasoning behind this statement is that simple things like light switches, outlets and even the thermostat are uneven (not symmetrical) as if things were "eye-balled" and not measured.

    I also recently noticed that the hinges on my back door (which opens outward) are rusting. There are several reasons for this, that they: cut corners and used interior door hinges; purchased an inferior product (in bulk), or that interior hinges might have been installed in error. Also, ridiculous things like the outdoor air conditioning condensation line is buried in a plastic plant container in the ground next to the a/c unit. Not only is this unsightly, but the condensation would pool-up in my yard and create a muddy mess in my grass. When I first moved in, I asked superintendent Kevin ** personally to fix this multiple times, but after a few months of waiting, I purchased a longer piece of PVC pipe and a connector to extend the condensation run-off pipe up to my fence line and repaired it myself.

    Approximately a month later, I saw Kevin and another employee looking over my fence to see if it was repaired. Again, not a huge issue as much as it was bothersome to be ignored. Please note: that after move-in, you have one year to bring repair issues to the attention of D.R. Horton for them to assess and repair. I highly recommend getting a professional inspector to come in and create a report which you must then submit to D.R. Horton. ALMOST ALL OF THE THINGS ON MY INSPECTORS LIST WERE REPAIRED to my satisfaction by D.R. Horton!!

    For example: the dishwasher was installed improperly as one of the screws holding it in place into the counter was protruding and cutting a large gash on the dishwasher's digital control panel. Note that the dishwasher had been installed by an independent contractor, not a D.R. Horton team member. The dishwasher was replaced with a brand new dishwasher and re-installed by that contractor (with oversight by D.R. Horton).

    I had the good fortune to work with Marissa **, of D.R. Horton, who saw to it that many of my repair issues were resolved. For example, as I was one of the first homeowners on my street, construction vehicles had been using my driveway as a turnaround which caused stress fractures in two concrete sections of my driveway. Normally, repairs to driveways are not addressed by D.R. Horton, but the damage was definitely due to neglect on the part of the contractors delivering supplies. I literally saw the trucks using my driveway.

    Marissa orchestrated the removal and replacement of those concrete sections of driveway, just as she said she would! She also told me to reach out to her should there be any damage to the lawn (there wasn't!). The cement crew were thorough, tidy and their work turned out beautifully! Based on the recognition and follow-through provided to me by D.R. Horton team members like Jackson Berge and Marissa Ross, as well as being "true to their word" and remedying all major issues brought to their attention, I would definitely recommend D.R. Horton homes.

    Thanks for your vote!
    D.R. Horton Homes
    Response from D.R. Horton Homes

    Thank you for sharing your experience, MM, and for choosing D.R. Horton. We hope you enjoy your new home for many years.

    Sales & MarketingStaff

    Reviewed July 23, 2026

    Best experience ever! Melinda in sales is absolutely the truth.. very informative and communicative. My builder (Julio) can’t be compared too.. I feel blessed ❤️

    Thanks for your vote!
    D.R. Horton Homes
    Response from D.R. Horton Homes

    Hello Kelly. Thank you for taking the time to post about your recent experience with D.R. Horton and for choosing D.R. Horton to build you new home. We hope you enjoy your new home for many years.

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      Sales & MarketingPunctuality & SpeedRefunds & Payouts

      Reviewed July 19, 2026

      This is the 5th house I’ve purchased in my lifetime. Three of my earlier purchases were also new homes and one of them was from a production home builder. I say this because my experience may be slightly less typical because I know what to expect and what to look for when purchasing a new home. Everything will not be perfect and you’re a fool if you don’t hire a home inspector, but that’s not the end of it. Your home will come with a warranty and you want to take advantage of that by looking for the details that are important to you and deal with them in a timely fashion. Another tip, bring the home inspector back 11 months after your purchase to go back over the home and look for additional warranty repair items so that they get documented during the warranty period.

      Home builders are rushed. Home builders are profitable by quickly turning lots and materials into sold homes. That’s not negligence, that’s business. DR Horton is no better or worse than other production home builders. If you buy from them, be prepared to take on your responsibility for making sure your home is made to your standards. Get to know your warranty person in the superintendent at the construction site early. Verify all the claims made by the sales person with your future neighbors. Home ownership is not something you write a check for and then have no obligations, buying the home is just the beginning. No matter who your builder is, making sure it’s done right and maintaining it is your responsibility.

      Thanks for your vote!
      D.R. Horton Homes
      Response from D.R. Horton Homes

      Hello Tim - thank you for posting your experience. We hope you enjoy your D.R. Horton home for many years.

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      Customer ServiceCoverageMaintenanceStaff

      Reviewed July 9, 2026

      Our family recently experienced an issue with our AC system shortly after our home's one-year warranty had expired. It was a stressful and unexpected situation, especially since the repair was more than we could afford. I can't thank Moe from D.R. Horton enough for the incredible customer service he provided. Even though the labor was no longer covered under our warranty, he took the time to listen to our situation and went above and beyond to help us. His willingness to work with us made it possible for our family to move forward with the repair, and we are truly grateful.

      What impressed me most was that he genuinely cared about helping us. He was professional, compassionate, and treated us with respect throughout the entire process. Experiences like this are exactly why D.R. Horton has earned the trust of so many homeowners. Standing behind your customers—even when you're not strictly required to—speaks volumes about the company's commitment to customer service. I truly appreciate everything Moe did for our family and am very grateful for his professionalism, compassion, and dedication to customer service. Thank you again for making a difficult situation much easier to get through.

      Thanks for your vote!
      D.R. Horton Homes
      Response from D.R. Horton Homes

      Hello Roberto - thank you for taking the time to share your recent experience with D.R. Horton. We hope you enjoy your home for many years.

      Customer ServiceCoverage

      Reviewed June 16, 2026

      I would like to take this opportunity to sing the praises of DR Horton. We have lived in our New Smart Home for 3 yrs. when the file started tenting. Left a message with DR Horton at 9:30 pm one night. Received a call back by 8 am the next morning. Needless to say, our entire house of over 2300 square feet had bad tile but we were no longer under warranty. But during that call, Joe of DR Horton asked if we could read the writing on the back of a tile and my husband told him and Joe said, "We will cover removing and replacing all of your tile." We were so relieved as the last estimate we received was over $50,000. We are back in our home with new flooring and it looks fabulous. Thank you, Joe, Jason, and all from DR Horton, as you are the best!!!!

      Thanks for your vote!
      D.R. Horton Homes
      Response from D.R. Horton Homes

      Hi Debbie and John. Thank you for sharing your recent experience with our Fort Myers office and thank you for choosing D.R. Horton to build your home. We hope you enjoy your home for many years.

      Customer ServiceContract & TermsSales & MarketingMaintenanceStaffHonesty & Transparency

      Reviewed Sept. 2, 2026

      I bought my townhome in April of 2024. It was being built so I got to see the progress which was cool. But when I was first shown the home in its "skeleton phase," I asked about the back yard. I was told there would be a square of cement right out the door, then the rest of the yard would be grass. It wasn't. It was rocks. My dogs are picky and won't go potty on rocks. So I put in a turf. The next lie was that they'd close off my back yard with the stone designed permanent fence that the other half of my street had. When I bought the home, there was vinyl fencing separating my yard from my neighbors, it was open straight out into a field that's behind my home. That field is private property.

      The sales agent told me D.R. Horton would put up that back fence when they completed building the homes on the street. When those homes were done, they said they "meant" they'd put up a fence when all the homes in the community were finished. So that took about a year and then we were told they'd put the fence up in the spring of 2025. Then they pushed it to the summer of 2025. Then the fall of 2025. THEN they actually put a fence up. But it wasn't where it was supposed to be. I don't even know where they put it, but it's not in my townhome community.

      So then my HOA reached out to them on the home owners behalf to try to get them to out the fence up in the right place. DR Horton said they needed an easement to get into the property where they put the fence. They essentially trespassed to put the fence up in the wrong place. Anyway, now it's September 2026 and I still don't have a fence. They have stopped all communication with myself and my HOA. The field behind my home is private property but they're selling it so whenever something is built, our back yards will be open to the public. My neighbors and I are furious they didn't hold up their agreement and are now leaving us to fix this mess.

      Thanks for your vote!
      D.R. Horton Homes
      Response from D.R. Horton Homes

      Thank you for sharing, Cami. Your concerns have been forwarded to our team in Salt Lake City for thier attention.

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      Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaffTransparencyCommunication

      Reviewed Aug. 31, 2026

      Extremely Disappointed and Deeply Concerned About the Safety of Our New Home at the Mt. Vernon North location. We moved into our newly built D.R. Horton home last weekend. Shortly after moving in, we noticed a faint odor of gas. At first, we assumed it was related to the new gas appliances in the home. Two days later, however, the odor became significantly stronger, and I had an uneasy feeling that something was seriously wrong. I contacted the gas company, and a technician responded immediately. He tested the air inside our home and confirmed the presence of natural gas. He then inspected the furnace and touched the gas line. The gas line collapsed when he touched it.

      The technician was shocked by what he found and told us that, had the air conditioning system been running and provided a source of ignition, the consequences could have been catastrophic. My wife, our dog, our home, and potentially our neighbors could have been in tremendous danger. The technician immediately capped the gas line and shut off the gas service to our home. Because this occurred around 11:00 p.m., I immediately contacted the D.R. Horton construction supervisor to report what had happened and emphasized that this needed to be addressed immediately. The following morning, the construction supervisor responded and said he would contact the company responsible for installing the gas line.

      The plumbing company came out and repaired the line. However, what the plumber told us afterward was extremely disturbing. He stated that the gas line currently in our home was not the same gas line his company had installed and that the line appeared to have been tampered with. We immediately relayed this information to the construction supervisor, but he was unable to provide us with an explanation for how or why this could have happened. At that point, we contacted D.R. Horton’s corporate office in Texas. We were told that someone would contact us within 48 hours from the Indianapolis office, regarding this extremely serious situation. It has now been 96 hours, and we have received no phone call, no explanation, no apology, and not even an acknowledgment that someone is investigating what happened.

      That lack of communication is almost as disturbing as the original safety issue. This was not a minor cosmetic defect or a typical new-home punch-list item. We had a potentially dangerous natural-gas leak in a brand-new home. We were fortunate that my family and I recognized something was wrong and that the gas company responded when they did. I am posting this review because prospective D.R. Horton customers need to understand that purchasing a newly constructed home does not mean they should assume everything has been properly installed and inspected. Check everything. Have critical systems independently inspected. If something doesn't seem right, don't ignore it.

      My greatest concern is not simply what happened to our family. It is the possibility that something similar could happen to another family who may not recognize the warning signs or may not have the same circumstances that led us to call the gas company. A situation involving a natural-gas line should receive an immediate and serious response from the builder. Instead, after reporting what happened, we have been left waiting for answers. We purchased a brand-new home expecting it to be safe for our family. At this point, we are deeply disappointed in both the circumstances that allowed this to happen and D.R. Horton's lack of communication and concern afterward.

      I would strongly encourage anyone considering building a home with D.R. Horton to do their due diligence, have the home thoroughly inspected, and think very carefully before making that decision. A brand-new home should not leave a homeowner questioning whether their family is safe inside it.

      Thanks for your vote!
      D.R. Horton Homes
      Response from D.R. Horton Homes

      Thank you for sharing your experience. We understand that our trade partner corrected the situation the same day as your call to our office in Texas. Your review was shared with our office in Indianapolis for their review.

      Staff

      Reviewed Aug. 27, 2026

      Oh my, where do I start. As a seasoned professional in the business of high end homes, with the likes of Kickerillo Co’s, Westport Homes, Vanguard Homes, etc., my son made the mistake of buying a home from D.R. HORTON, who has been ignoring our requests for warranty work, I’m just venting what a terrible experience for our family, they didn’t even take into consideration that we have a family member who happens to be mentally disabled.

      Thanks for your vote!
      D.R. Horton Homes
      Response from D.R. Horton Homes

      Please refer to the home's warranty guide. The home has a limited 10-year warranty; due to the age of the home the remaining warranty is limited to mechanicals and major structural defects.

      Resolution In Progress
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      CoverageMaintenance

      Reviewed Aug. 24, 2026

      We are just over the year mark after purchase. We did not move in for another 2 months and just before we walked the house and saw a large number of items that needed to be fixed. They were fixed to our satisfaction at that time. In the 10 months we've been in the house, light sockets have stopped working, the microwave kept tripping the breaker, the walk in shower had numerous problems including the seal not complete, and the plastic plate attached to the door glass broke off. Now the door has come loose and what I see is a tiny screw they tried to put into a larger hole. They filled it will clear sealant, let it dry, then put the quarter inch screw into to hold the entire door. And since it's been just over a year, warranty doesn't cover it, they say. There's a light socket on the patio that fell out to the ground. It's a lot of little things but with a previous history of small repairs, to now say warranty doesn't cover it is a sad excuse from a sad company.

      Thanks for your vote!
      D.R. Horton Homes
      Response from D.R. Horton Homes

      Hello Gary - unfortunately, your home is several months beyond the first year of the warranty period and the remaining warranty covers only mechanicals and major structural defects. The items you note do not fall within the warranty coverage at this time.

      Resolution In Progress
      Contract & TermsCoveragePriceMaintenanceStaff

      Reviewed Aug. 23, 2026

      Been living here a year and a half almost. The houses are built cheap and the quality of the workmanship is questionable. They have put a new master bathroom floor at least 3 times and have repaired it probably now another 3 times. Now many Central AC is not working in this 90+ degree heat. And we have kept up with the maintenance. My garage broke after the warranty and that cost me. They also had to come back and repair my light like 4 times. I've had several other problems also. My advice is look for another builder. If I had to buy again it certainly wont be from D.R.. Horton. They are courteous to you and are responsive while still under warranty but I should not be experiencing these problems on a new home.

      Thanks for your vote!
      D.R. Horton Homes
      Response from D.R. Horton Homes

      Hello John. Please ensure all requests for warranty service are submitted on the company's website. Additionally, your HVAC may have a manufacturer's warranty available to you.

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      Verified purchase
      Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffBillingRates

      Reviewed Aug. 21, 2026

      Do NOT Buy a DR Horton Home — Lockhart, TX Buyer's Nightmare. ★☆☆☆☆ (1/5). I own several rental properties, including much older homes in Aurora, IL and Durham, NC, so I have a good basis for comparison when I say this: my DR Horton home in the Lockhart, TX area — purchased brand new in April 2024 — has been, by far, the worst property experience I have had as a landlord. Older homes I own, some decades old, have given me fewer problems and lower repair costs than this "new" build has in under two years. That alone should tell you something about the construction quality DR Horton is selling.

      I want to warn every future buyer before you sign anything: this was one of the worst purchases I have ever made, and DR Horton's response once problems started has been just as bad as the construction itself. The problems didn't wait long to show up. Within a few months of closing, we were already dealing with issues that have no business appearing in a "new" home. By the one-year mark, we were facing extensive repairs — the HVAC system broke down entirely, and we discovered problems with the external plumbing lines. This is not normal wear and tear on a house that was barely a year old. This is the direct result of how the home was built.

      When I brought these issues to DR Horton, the response was exactly what you'd expect from a builder that knows it cut corners: they washed their hands of it. Because DR Horton only backs their work with a bare-minimum one-year warranty, they used the calendar as an excuse to deny coverage on repairs that were clearly caused by their own poor construction. Instead of standing behind the homes they sell, they hide behind a technicality and leave homeowners to pay for their mistakes out of pocket.

      Here's the part that should really concern anyone considering a DR Horton home: I didn't just take my own word for it. The licensed technicians who came out to actually diagnose and repair these issues told me directly that the construction was below par, that low-quality materials had been used throughout, and that the workmanship was sloppy. These are professionals who work on homes every day, and they were the ones pointing out how poorly this house was built — not me.

      The HVAC failure is the most infuriating example. The technician who serviced our unit told us the HVAC system installed by DR Horton was undersized for the actual square footage of the home. That means the unit was overworked from day one, running harder than it was ever designed to, just to keep up with a house it was never properly sized for. The result: the compressor failed within two years of the home being built. That's not a fluke or bad luck — that's a design and installation failure baked into the home before we ever got the keys.

      For a company as large and profitable as DR Horton, this is unacceptable. A homeowner (or in our case, a rental property being maintained for tenants) should not be facing HVAC replacement, plumbing repairs, and a builder that refuses to take any responsibility, all within the first two years of owning a "new" home. A one-year warranty is not protection — it's a shield DR Horton hides behind so they can sell homes fast, collect payment, and disappear the moment real problems surface.

      I don't say any of this as a first-time homeowner overreacting to normal maintenance. I manage multiple rental properties, several of them far older than this one, in Aurora, IL and Durham, NC, and none of them have racked up the repair bills or the outright builder refusal that this two-year-old DR Horton home has. When your newest, most expensive property is your biggest headache while houses decades older run circles around it, that is not bad luck — that is a builder that cut corners to hit a price point and move on.

      If you are considering buying a DR Horton home anywhere, please do your own research, get an independent third-party inspection before and after closing, and go in with your eyes open about how this company handles its warranty obligations. Based on my experience in Lockhart, TX, I cannot in good conscience recommend DR Horton to anyone. The quality of construction does not match the price you're paying, and when things go wrong — and based on my experience, they will — don't expect the builder to help you.

      DR Horton: if you happen to see this review, you already have my complaint history and the repair records from the technicians who documented these problems. I am asking you directly to take responsibility for the repairs that were caused by your own substandard construction and undersized HVAC design, not by normal wear and tear. Homeowners deserve better than this.

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      D.R. Horton Homes
      Response from D.R. Horton Homes

      Hello Vishy - we see that you submitted a warranty request the same day as you posted this review. Your request was received by our Customer Care team and it is in their queue.

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      Customer ServiceSales & MarketingPunctuality & SpeedStaffTransparency

      Reviewed Aug. 20, 2026

      This whole experience has been a complete nightmare! Like everybody else has said, I wish I had read reviews before signing anything with them. At this point, we just want to move on from this chapter with them and they keep the thousands we’ve already given them as part of our deposit, but they’re even making that impossible.

      We requested a cancellation 20 days ago and were told 15 days ago that “corporate” would send us the documentation to finalize this matter so both parties could move forward. Well, we still have not received that documentation or any updates. We just keep getting statements like “it will be sent next week” and “it is scheduled to go out on Tuesday” and those timeframes come and go without any word or documents to sign. We’ve tried to follow up countless times now, but the result is the same. And most recently: the salesperson who has apparently been communicating with “corporate” about this, has stopped responding to us.

      This all seems so unnecessary and not the kind of actions you’d expect from a big builder like DR Horton, especially in a market like this. Wouldn’t you want to resolve this so you can officially market this property to a prospective buyer? Take the nearly 20k of our $$ for your troubles and just let us both move on. Please, it doesn’t need to be like this and only creates more negative PR for folks who do their due diligence and look at reviews. We did not want it to get to this but we don’t know where else to turn.

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      D.R. Horton Homes
      Response from D.R. Horton Homes

      Hello Kristin - we are sorry to hear that you chose to cancel your contract. All questions regarding sales contracts should be addressed with your sales representative. Contact information for the D.R. Horton Corporate Office can be found on the company's website.

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      Sales & MarketingPriceStaffHonesty & Transparency

      Reviewed Aug. 18, 2026

      Though I love the home my husband and I purchased in 2024, we have been lied to for 2 years in regards to the timeline of when our amenities would be available. The pool is still not open even though there is a billboard on the route our community is on that advertises "come swim at Black Bear this summer". I'm not upset about it not being open...I'm upset that they don't even care about us as customers and blatantly lie to our face over and over again. Just tell us the truth that you don't want to open the pool until you sell more houses and make more money....I would respect you a lot more if you did that. So in closing, if you are buying a Horton home with amenities, don't believe them when they tell you they will be available, especially if it's a pool....They are more than likely lying to you....

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      D.R. Horton Homes
      Response from D.R. Horton Homes

      Hello Joyce - thank you for sharing your experience. We forwarded your comments to our team in Myrtle Beach so they can contact the developer of your community regarding your concerns.

      Resolution In Progress
      PriceMaintenanceStaff

      Reviewed Aug. 17, 2026

      Purchased a newly built DR Horton home in Feb 2024. Noticed then the shoddy construction. Cheap paint, garage door makes enough noise to wake the dead, cheap fixtures, I mean so cheap you can hardly find replacement parts if you can. Cement around foundation peeling, not cracking because it was spread so thin. Doors out of line and knobs continually come off among numerous other problems. Biggest problem of all is MOLD!!!! Had this problem within a year of moving in. DR Horton did come out and repair most of what they saw. Now the mold has returned worse than the first. Also recently found out I have cancer of my nasal cavity. Would appreciate info from anyone that can help navigate this disaster!!

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      D.R. Horton Homes
      Response from D.R. Horton Homes

      Hello Llewellyn. As your home is currently in year 3 of the 10-Year Limited Warranty, please contact Residential Warranty Company (RWC) with requests for warranty service. A copy of the RWC warranty guide can be found on the company's website.

      Customer ServiceSales & MarketingPunctuality & SpeedStaffLoan ProcessTimeliness

      Reviewed Aug. 15, 2026

      Our experience purchasing a new construction home from D.R. Horton Homes (Sagrado) in Santa Fe, NM has been extremely disappointing. Unfortunately, the problems have involved multiple departments from the sales team and mortgage process to construction and customer service. After speaking with other residents, we have learned that many of these concerns appear to be shared by other homeowners as well. The mortgage process was frustrating to say the least. The mortgage team appears to be overwhelmed with the volume of business, and our mortgage loan officer was extremely difficult to reach, was condescending and always gave speeches to prove that he knew it all and was better than everyone else.

      There was a local mortgage representative, but communication was extremely poor. We received little to no response to calls or emails, including attempts to contact her shortly before closing. For a company handling such a significant financial transaction, this level of communication is unacceptable. Unfortunately, the problems did not end after closing. The quality and attention to detail of the construction were not what we expected from a new construction home. After moving in, we encountered several issues that needed attention. Getting anyone to respond or arrange repairs was extremely difficult. The Construction Manager was difficult to reach, and we repeatedly struggled to get someone to come out and address problems with our brand-new home.

      Our construction manager/customer service representative was transferred to their Albuquerque location while he was working on post move in repairs. Much to our astonishment and disbelief, no one bothered to inform us of this change, as our calls and text messages to him went unanswered for months. Customer service has been another major disappointment. The local customer service representative has been extremely difficult to work with and, in our experience, has been uncooperative when we have raised questions or requested assistance. Instead of feeling like a company that stands behind its homes and supports its customers after the sale, we have repeatedly felt like we were simply being passed from one department to another.

      What is most frustrating is the apparent lack of accountability across the different departments. The sales team, mortgage team, construction management, and customer service all seem to operate independently, with little concern for the homeowner's experience once the sale is underway or completed. It feels as though D.R. Horton is focused on selling and building as many homes as possible, as quickly as possible, rather than maintaining the level of quality, communication, and customer care that buyers should reasonably expect when purchasing a brand-new home. We were particularly disappointed by the lack of quality control and follow-through after closing.

      Buying a new construction home is a major financial and personal investment. We expected better communication, better workmanship, and—most importantly—a company that would stand behind the product it sold us. Based on our experience, we are extremely disappointed that we chose D.R. Horton in Santa Fe, NM. We hope D.R. Horton takes these concerns seriously and makes meaningful improvements to its sales, mortgage, construction, and customer service processes. Homeowners deserve much better.

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      Response from D.R. Horton Homes

      Hello John - we find no records with your name as a property owner in Sagrado. You can submit a warranty request on the company's website if you have any outstanding warrantable repairs.

      Customer ServiceTechSales & MarketingPunctuality & SpeedOnline & AppStaffLoan ProcessRates

      Reviewed Aug. 11, 2026

      Complete shitshow: trades, finance, etc. I compiled a laundry list of items during the initial walkthrough, which is normal. My inspector found more items a few days later, which is also normal. I did the final walkthrough on the day of closing, and major items were still not complete (e.g., no refrigerator installed, no washer and dryer installed, the concrete resurfacing job on the front porch was trash, the side yard still had massive holes due to improper grading, a bathroom wall was not plumb, the back landscaping was still not complete, sheetrock in the garage was still damaged, etc.).

      This does not include minor things like nail pops or paint drips. The supervisor's excuse was that they were working as fast as possible but weren't going to complete everything on time given how fast we were closing. Keep in mind DR Horton moved my closing date up by a week — a week I'm sure the trades could have used.

      The worst experience was with their in-house financing. I was encouraged to use them to secure a better rate, which turned out to be true. Upfront, I was asked for many documents, which is part of the standard loan approval process. But then every few days I'd get a request for some random document, or to review documents — and most of the time those documents had incorrect figures, rates, personal information, etc., which often required me to return or re-sign them.

      The head finance guy, Gerry, was decent, and told me on multiple occasions that the errors by his team were "frustrating." On the day of closing, I drove an hour and fifteen minutes to the attorney's office. While I was in the parking lot, 30 minutes before closing, one of the finance representatives told me she needed my latest Leave and Earnings Statement (military pay stub). I told her I couldn't pull it up from any computer, since it requires my Common Access Card (ID card) to log in. I was told I could provide it after closing. But after I signed all the documents, the attorney said she couldn't turn over my house keys, closing documents, etc., because they were missing my latest LES. I drove an hour and fifteen minutes back home with no keys — nothing.

      Every day with DR Horton and their associates has been an adventure. My biggest frustration is that there's no centralized point of contact. I explained this to the attorney and the finance guy: when a potential homeowner puts down money, there needs to be ONE person who guides the client through the entire process — someone knowledgeable about the whole thing who can speak intelligently about the buying process and the services DR Horton offers. Instead, I get random phone calls from people telling me they're part of DR Horton's team for pest control, alarm monitoring, etc. Through trial and error, I learned that DR Horton is partnered with an alarm company, internet and cable providers, movers, etc. We live in a spam-call era — if I see Terminix pop up on my phone, I assume they're trying to sell me a contract. But if I know DR Horton has a contract with them, I'm more inclined to pick up.

      This is my third property. I can't imagine what this would have been like for a 20-something first-time buyer. I was so angry driving home from closing that I called to make a VA appointment. I calculated the amount of time I've wasted during this process — 27 hours — so here's what I'm going to do: when I meet new Soldiers and Airmen at Fort Bragg (PCS cycle is summer and December), I'm going to tell 27 potential buyers about my experience with DR Horton and encourage them to look at your competitors. It will only count if they're actually in the market for a new home.

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      Response from D.R. Horton Homes

      Hello Jason. Thank you for sharing your experience and for choosing D.R. Horton. We are sorry to hear that your experience did not meet your expectations. We have forwarded your comments to our management team in Raleigh for their attention.

      Customer ServicePunctuality & SpeedRefunds & Payouts

      Reviewed Aug. 11, 2026

      Purchased a home from them in May of 2023. My husband and I never owned a home before. So we were told warranty is only good for a year. What did we know. Well 3 years later I find out my air ducts are not installed correctly at all. So we paid to get them fixed, $8,300. I was told by a friend contact D.R. Horton. I did for them to get back to me to say they aren't paying for anything. After Tim from customer service told me they would good. I am now stuck with a $8,300 repairs. I'm a senior I should be retire. Instead I'm working full time to try and make ends meet.

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      Response from D.R. Horton Homes

      Thank you for sharing your experience, Jean. It is important to allow D.R. Horton to inspect a proposed repair before a third party performs any work if reimbursement will be sought by D.R. Horton. Thank you for choosing D.R. Horton.

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      Reviewed Aug. 11, 2026

      DO NOT BUY A HOME FROM D.R. HORTON — THINK TWICE BEFORE YOU DO! I bought my first home with D.R. Horton, and my family and I were extremely happy at first. Unfortunately, that happiness did not last long. Once we started dealing with the HOA (BOYD Group), everything became a problem. We constantly receive letters and violations over minor issues. Sometimes it feels like the HOA thinks they own my house instead of me.

      They complain about the grass, even though the landscaping was installed by D.R. Horton and the quality of the grass is very poor. They also complain about cars parked on the street, even though the builder did not provide enough guest parking for the community. This has become a constant headache and a huge source of frustration for my family. I regret buying a home in this community. I DO NOT RECOMMEND D.R. HORTON, and I definitely do not recommend this HOA. Think carefully and do your research before buying a home here.

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      Response from D.R. Horton Homes

      Hello Carlos. Thank you for sharing your experience. I understand that you are not happy with the way the HOA is enforcing the community's restrictions. We encourage you to work through the HOA with these concerns. Thank you for choosing D.R. Horton.

      Contract & TermsSales & MarketingPriceRatesHonesty & Transparency

      Reviewed Aug. 8, 2026

      Run! I am an exceptionally well qualified buyer. They lied and promised a bait and switch interest rate then tried to hide "included" appliances in closing costs on the buyer's agreement. This company is like dealing with a sleazy used car lot. You've been warned.

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      Response from D.R. Horton Homes

      Hello John, we hear you saying that we need to improve our communication. We will work to improve that.

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      Customer ServiceMaintenance

      Reviewed Aug. 8, 2026

      I have reached out multiple time, when 1st moved in the ac not working, fixed no problem. The concrete is broken in multiple areas. Floor is not leveled, beginning to tear in bathroom. Since day one having issues with electrical, no follow up from the electrical company after being promised someone is going to follow up this

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      Response from D.R. Horton Homes

      Hello Mari. Thank you for sharing your experience. Please ensure all requests for warranty service are submitted on the company's website for the most appropriate and timely resolution.

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      Coverage

      Reviewed Aug. 6, 2026

      My townhome is only 4.5 years old. The gutter has a gaping hole due to the roof (see photos) causing downpours on my deck and flooding inside my home because the water is not being directed away from my home. There is also large cracks in my brick leading to the garage! I reached out to their warranty company regarding the roof/gutter and they denied my claim stating it was past the covered warranty and it was not considered structural!!! Multiple huge issues on a four year old home is beyond ridiculous! One of my brothers in Oklahoma also purchased a D R Horton home and has had a number of catastrophic issues as well!

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      Response from D.R. Horton Homes

      Hello Tonee - please refer to your home warranty guide regarding warranty coverage. As your home is now in year five of the warranty, gutter repair is defined as a homeowner maintenance item.

      CoverageMaintenanceStaff

      Reviewed Aug. 6, 2026

      D.R. Horton Homes just simply think twice before purchasing from them. Our home is not a year old yet and they want us to believe concrete just separated due to settling. I lived in a home that was built in the 80's and didn't have cracks like the ones we see in our garage. If these cracks are in the garage what does the foundation look like. They throw these houses up and basically could give no care for what happens after closing. I added some photos.

      I told them I am going to get someone to come and look at it other than them because this is not normal. I have been to a few houses here in the neighborhood and have not seen this in homes that were built before mine. They sent someone out to just look and take photos of the same thing I did, just to say they not going to fix it. DO NOT PURCHASE A HOME FROM THEM!!!! If I had read these reviews before I had my home built, I definitely would have looked somewhere else. Oh and the HOA is a joke.

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      Response from D.R. Horton Homes

      Hello Angela. Thank you for sharing your experience. The cracks in your garage are typical settlement cracks. Please refer to your home's warranty guide for more information about size and types of cracks that are covered by warranty.

      Customer ServiceSales & MarketingPunctuality & Speed

      Reviewed Aug. 3, 2026

      My experience with D.R. Horton was impacted by significant delays during the closing process, which ultimately caused me to miss a scheduled flight as an out‑of‑state buyer. While the homes and communities offer good qualities, the lack of internal communication between sales teams was evident. Several commitments made during the sales phase were not honored after closing, creating frustration and unnecessary complications. Overall, this was my personal experience with D.R. Horton, and I hope they improve coordination and follow‑through for future buyers.

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      D.R. Horton Homes
      Response from D.R. Horton Homes

      Hello Paula. Thank you for sharing your experience and for choosing D.R. Horton. We are sorry to hear that your experience did not meet your expectations and we will work to improve that. We hope your enjoy your new home for many years.

      Customer ServiceTechStaff

      Reviewed July 27, 2026

      My family had been in our new home for less than one week—six days, to be exact. We moved in on June 4. On June 10, work was being performed at the unoccupied home next door. During that work, a skid steer operated by Pinnacle Contracting Services, a contractor working on the property, entered our yard and struck our 15-year-old pug, Gracie. She became caught in the machine's track and was dragged approximately 20–25 feet. Gracie died from her injuries. My father was outside and witnessed the incident. He immediately screamed for the operator to stop, but the machine continued moving.

      This was one of the most traumatic experiences my family has ever endured. As we were trying to process what had happened, we felt that the response from those involved lacked the urgency, compassion, and professionalism we expected under the circumstances. I have video footage and photographs from that day that, in my view, raise questions about property boundary identification and contractor operations in a residential neighborhood. The footage also shows workers crossing through our property prior to the incident.

      Following the incident, work did not immediately stop, and it took a significant amount of time before the area was cleared. This added to the distress my family was already experiencing. While Pinnacle Contracting Services was operating the equipment involved, I am sharing this review because DR Horton selected the contractors working in our neighborhood. Based on my experience, I believe homeowners should understand that the conduct of contractors and subcontractors can have a direct impact on residents living nearby.

      This incident also occurred against the backdrop of other frustrations we experienced after purchasing our home, including delays resolving issues related to mailbox keys and pre/post-closing concerns. I purchased this home for my wife, my parents, and our dogs so we could all live together while supporting my father through his ongoing cancer battle. Six days after moving in, we lost a beloved member of our family. Every prospective homeowner can draw their own conclusions from our experience. I can only share what happened to us and the lasting impact it has had on our family.

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      D.R. Horton Homes
      Response from D.R. Horton Homes

      Hello Matthew. Thank you for sharing your experience. We are sorry to hear about the loss of Gracie. This matter has been escalated to our senior management in our Greensboro office for their attention.

      Sales & MarketingStaffLoan ProcessRatesHonesty & Transparency

      Reviewed July 24, 2026

      Please be cautious with this builder. They lied to me about permits (check yourself), the type of house for the land, completion dates, loan rates and disclosure statements. When you ask for help they will tell you they learned from their mistakes so don't need to correct any of their mistakes. Make sure you are working with a real estate agent that knows about corporate builders and isn't just trying to make money off of a sale. Worst experience of my life and if you are a single women - be extra cautious, they don't care!!

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      D.R. Horton Homes
      Response from D.R. Horton Homes

      Hello Cindy - thank you for sharing your experience and thank you for choosing D.R. Horton.

      Customer ServiceSales & MarketingPricePunctuality & SpeedMaintenanceStaffTransparencyResolution

      Reviewed July 24, 2026

      I rarely leave negative reviews, but after everything I've experienced, I feel obligated to share my story so that future buyers can make a fully informed decision. If you're buying a DR Horton home before it's built, please don't make the same mistake I did by relying on verbal representations or what you're shown during site walkthroughs. Verify everything yourself, ask detailed questions, and get every important detail documented in writing.

      I purchased a premium corner homesite because my real estate agent and I were physically shown a substantially larger wraparound fenced yard during multiple walkthroughs. The larger yard was one of the primary reasons I chose this lot and paid a premium for it. When the home was completed, the fenced yard was materially different from what had been represented. When I questioned it, I was told the larger yard could not be delivered because of the City's utility easement and related restrictions.

      Rather than simply accepting that explanation, I independently met with the City of Duvall. I want to recognize the City staff because they were incredibly kind, patient, and generous with their time. They went above and beyond to walk me through the approved plans, explain the easement requirements, answer my questions, and help me understand my options as a homeowner.

      What I learned from those discussions was very different from what I had previously understood. The City explained that there is not a blanket prohibition against fencing or improvements within a utility easement. Instead, improvements may be permitted provided applicable requirements are met and utility access is maintained. That left me asking a question that still hasn't been answered: if the approved plans always reflected the smaller fenced yard, why were my real estate agent and I physically shown a substantially larger yard during multiple walkthroughs before I purchased the home?

      Unfortunately, instead of addressing that question, months of discussions have focused on approved plans, engineering documents, and easements rather than the expectations created during the sales process. Even after numerous emails, meetings, and providing supporting information, I continue to feel like I'm being sent in circles instead of receiving a meaningful resolution.

      The delivered design has also created an ongoing maintenance challenge. Although the side yard is part of my property, it is outside the fenced area with no gate providing direct access. At the same time, the only hose bib available to maintain that portion of the yard is located inside the fenced backyard, making routine watering and maintenance unnecessarily difficult.

      The entire experience has been far more stressful than it needed to be. I requested escalation to senior leadership before closing, responses were delayed during a critical period, my closing process became more complicated, and I ultimately spent countless hours working with the sales team, construction team, customer service, my lender, and even the City to understand and resolve an issue that should never have required this level of effort.

      My biggest piece of advice to anyone buying a DR Horton home before construction is complete is this: don't assume anything. If something is important to your decision—whether it's your yard, fence location, kitchen island, cabinets, appliances, plumbing fixtures, lighting, flooring, or any other feature—get every detail documented in writing. Ask for model numbers, dimensions, drawings, specifications, and exact locations. If someone shows you something during a walkthrough, ask for written confirmation that it reflects what will actually be delivered.

      Buying a new construction home requires an enormous amount of trust because you're purchasing something that doesn't yet exist. My experience taught me that verbal discussions and walkthroughs alone are not enough. Also understand that once you've committed your earnest money, your options become much more limited. If the completed home differs from what you believed you were purchasing, walking away may mean forfeiting a significant deposit. Make sure every feature that matters to you is documented before you become financially committed. I sincerely hope my experience helps another buyer avoid the frustration, uncertainty, and disappointment that I have experienced.

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      Response from D.R. Horton Homes

      Hello Gurpreet - Thank you for sharing. This matter was directed to our management team in Kirkland, Washington for their attention.

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      Customer ServiceContract & TermsCoverageTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffTimeliness

      Reviewed July 21, 2026

      Bought a spec home in Williamsburg, VA at the Country Club villas. Biggest mistake of my life! Terrible builder and staff. Trouble with closing which cost me extra fees for storage of my home contents and extended stay in hotel (my house sold and we vacated with promise this Horton home would be available on said date.) They do NOT know how to close a cash sale! When we finally got to closing the notary had NOTHING ready and we sat for 3 hours while she went back and forth trying to print documents. We finally left without closing and to find a hotel to stay and call our movers to hold our contents. My thought was go find something else but my husband was not for that idea.

      The site agent (certainly not the best or brightest but an efficient liar who did a great sales job) said he would allow us to bring our goods if we promised to sign the one paper this notary forgot to give us. She called the day we were moving in (NO walk through as the only "super" quit and the person fixing the laundry door didn't know he was to do a walk through so there was none!) It was 100 degrees and I have MS! Notary wanted us to come across the street to sign the paper. I told her to walk her a** over and bring the paper here. She refused and hung up. Horton sent a notary to the house the next day. Fireplace did not work. Moldings are all cracked and broken. Quarter rounds are missing and do not match.

      Site agent promised washer dryer as we paid for higher end appliance package. They were there but NOT hooked up. Didn't realize they weren't hooked up until I brought the laundry around! Husband had to hook them up as no one here on site knew how to do it. Refrigerator was unlevel with water not hooked up. Again husband's new job. Paint a mess everywhere. NO caulking done to the outside. House was filthy. Apparently being used as a workman's area to rest (site agent sent a cleaning person who swept the floors prior to our arrival). Three days we have waited for workman with 1 showing up. Lazy and sloppy giving him credit for showing up. Fireplace gentleman had no idea the super quit as they have been trying to reach him for weeks without contact.

      Air conditioning is very loud with uneven flow. They finally sent someone and he agreed dampers are incorrectly placed and unit is not consistent but no one comes to fix it! Run don't walk from D R Horton. They don't care. No one is even looking at this place and there are 10 specs for sale with 2 backing out of "under contract." I am stuck with this mess and I fear it will end up a rental community or worse yet vacant buildings. Awaiting call from home office in Ft Worth! Won't hold my breath.

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      D.R. Horton Homes
      Response from D.R. Horton Homes

      Hello Judy - thank you for sharing your comments. This matter was escalated to our senior management for Southern Virginia for their attention. Thank you for choosing D.R. Horton and we hope you enjoy your new home for many years.

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      Price

      Reviewed July 20, 2026

      Shitty Builders, bought a home, absolute amateur finish work throughout the house. Roof looks like dog shit. Floors are cheap, basically everything is cheap. They have greedy shareholders they try to appease with everything they do. Buy low produce low quality is their motto.

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      Response from D.R. Horton Homes

      Hello Daniel - if you have any open warrantable repairs we encourage you to submit a request for warranty service on the company's website.

      Price

      Reviewed July 19, 2026

      I'm not an owner of a D.R. Horton home but after performing basic upgrades and repairs for a friend I would never buy one of their homes. To be blunt, they're the biggest pieces of shit you can waste your money on. Cheap materials that you're lucky to get through the warranty period, electrical things that don't make sense or don't meet code, hose bibs located in either the wrong places or ones that are pulling out of the drywall (those located within a garage).

      For instance, they'll rough in electric for a ceiling fan in a master bedroom but not any other room in the house. It's so simple to rough in electric when you're in the construction stages but to add it after the fact requires much more work. To add insult to injury, the j-box they use doesn't meet electrical code nor is the romex wire that's roughed in long enough to meet minimum NEC code. In a dining room area they also rough in a light or fan that would be above a table, however it's not anywhere close to being centered. Moving to the outside, the landscape you get when you buy there homes is the cheapest plant material and smallest that money can buy. The trees and shrubs are planted in a haphazard manner with materials that don't belong in certain locations and are so small that it would take 30 years before it looks like something nice.

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      Response from D.R. Horton Homes

      Hello Reno - all D.R. Horton homes are inspected several times through the construction process to ensure they meet or exceed all applicable local building codes.

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      Refunds & PayoutsTransparency

      Reviewed July 18, 2026

      My house was built in 2020. I am updating my light fixtures from the builder grade in my bathrooms. I removed the 1st light fixture to find there was no electrical box in the wall to protect me and my kids from a fire. They just had the light mounted to the plate that came with the light. Now I have to pay for something that I’ve already paid for.

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      Response from D.R. Horton Homes

      Hello Lakean. Thank you for posting. All requests for warranty service should be submitted on the company's website.

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      Customer ServiceCoverageSales & MarketingStaffCommunication

      Reviewed July 17, 2026

      We are first time home owners. We have been here for about 3 years. Lets start with the communication.... Horrible. Nobody notified the builder about our walk through. We had so many issues with the AC unit. The first mistake we were advised was whoever installed it left the guide inside causing it to clog. That caused the ac to leak through our ceiling. I have called them over 5 times within the first year. After the warranty ended. I called for our first service outside of the warranty because again AC went out... turns out they had NO RECORD OF ANY COMPLAINTS I MADE PERVIOUSLY.

      Now I have to replace my leaking ceiling because the issue was never resolved just covered. They painted over the leak when it was time for the one year walk through by painting over it... Really? I tried to communicate with whoever I could get and it was me chasing for answers. I respect Abby who tried to help us as much as possible & Samuel B who was a great sales guy.

      Also, after 6 months of living here we were NEVER NOTIFIED that the builder that was working with us no longer worked with the company. So everything that I ever complained about I had to repeat with the new builder. Paper work was lost. It was a mess!!!!! I will not recommend anyone to buy a home from D.R Horton . Being a first time home owner I'm actually very disappointed!!!!

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      Response from D.R. Horton Homes

      Hello Kimberly. All requests for warranty service should be submitted on the company's website to ensure they are appropriately resolved.

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      Customer ServiceTechPricePunctuality & SpeedStaffRatesTransparencyHonesty & Transparency

      Reviewed July 16, 2026

      Let me be explicit from the start: this review has nothing to do with Cebi ** or Jon **. They have been exceptional. Every single time I’ve asked Cebi a question, she’s had endless patience and answered me thoroughly. Every email I’ve sent her, she’s responded to immediately with all the details, always encouraging me to ask more questions if needed.

      Jon **, who first showed us the house, promised to send photos of the house every two weeks, and he’s done exactly that. Each time I’ve texted Cebi or Jon **, they’ve replied immediately. When I’ve left a voicemail, they’ve gotten back to me right away. If I could give them 100 points, I absolutely would. Their work is truly outstanding, and with my 18+ years of experience with customers, I can confidently say that if more people were like them, all services would run much more smoothly.

      However, I am giving D.R. Horton as a company only a one-star rating. Unfortunately, since the beginning of our home-buying process in Palm Bay, we’ve been misled about the timeline. First, we were told the house would be ready in May 2026; then in June, we were told it would close by July 13. Later, they pushed it to the end of July, and just yesterday, they informed us—without certainty—that the new date might be August 27, 2026.

      We’ve had to rent out our primary home because we relied on their timeline, and now we have nowhere to live. D.R. Horton’s lack of transparency and constant delays have effectively left us homeless, despite owning two homes. It is completely unacceptable that a company of this size, which claims to be the largest builder in the country, cannot communicate realistic construction timelines.

      We are not talking about a minor inconvenience; we’re talking about having two adult women, aged 76 and 52, with nowhere to live for an uncertain amount of time due to D.R. Horton’s incompetence. Furthermore, each time they have delayed, they’ve tried to add extra costs to the contract, which I have refused. We were prepared from the start, and these delays are not our fault.

      In summary, I would never buy from D.R. Horton again, and I strongly advise anyone else to avoid doing business with them. Right now, we are days away from having no place to stay, and it is entirely due to their lack of transparency. This is absolutely inexcusable for a builder of their stature. My final recommendation is simple: do not do business with D.R. Horton.

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      D.R. Horton Homes
      Response from D.R. Horton Homes

      Hello Carmen, thank you for sharing your experience. Construction delays can be caused due to various factors. We are sorry to hear that your closing has been extended. Your sales representative should be able to provide you with details as to why the delay has occurred.

      Staff

      Reviewed July 13, 2026

      We recently purchased a new home from D.R. Horton. On the positive side, the home-buying process was seamless and the neighborhood is aesthetically beautiful. However, there are significant issues we have encountered that have caused us a great deal of frustration. If we had to do it all over again, we would absolutely reconsider our purchase.

      ​Security and Ventilation Concerns. As seniors, the amount of glass in our front and back doors poses a serious security concern. We have been denied by the HOA for both high-quality security doors and aesthetically pleasing, low-profile storm doors, leaving our home inadequately secured. Furthermore, we were shocked to discover that the large windows in our kitchen and living areas are fixed and do not open, meaning we have absolutely no way to get natural ventilation into the main parts of our home.

      ​Lack of Resident Control. The source of our deepest frustration is that the builder retains control of the HOA for a 10-year period. As homeowners, we have no real ability to influence or control the decisions made for our own neighborhood; we are entirely at the mercy of D.R. Horton’s mandates, regardless of how they impact our safety or quality of life.

      ​Construction Standards and Quality Control. Beyond the HOA restrictions, we have deep concerns regarding the quality of the build. We found that the grass in our yard was laid directly over construction trash, and debris was left throughout the site. This level of carelessness makes us wonder what else was done without pride in areas we cannot see. Additionally, be prepared to paint immediately upon moving in; the interior walls appear to have only been finished with a coat of primer.

      ​While we love the visual appeal of the house, these restrictive policies and the underlying lack of construction care are major points of contention for us. If you are considering buying in a D.R. Horton community, I highly recommend verifying the functionality of the windows, investigating the HOA’s long-term control structure, and looking beyond the surface-level finishes before committing.

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      Response from D.R. Horton Homes

      Hello Elizabeth - thank you for sharing your recent experience. We invite new home buyers to walk through our model homes to ensure they have the features and comfort that are desired. Thank you for choosing D.R. Horton and we hope you enjoy your new home for many years.

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      CoverageSales & MarketingMaintenanceFollow-Through

      Reviewed July 12, 2026

      We recently purchased a home in the Fox Hollow Subdivision. Throughout the process the builder and sales lady were great. However after purchasing the home within the day we noticed water spots coming up from the granite. We put in a request to have it fixed by D.R. Horton and were told they don’t cover their countertops and that this is normal staining. We followed through with their steps to seal the countertops after having the stains cleared and have found more numerous stains in other spots in all the countertops.

      We were told since there wasn't issues with other countertops that went in at same time that they wouldn’t cover ours. We went to our neighbors and asked and they had the same problem. DR Horton has been nothing but hard to work with throughout the process. Even during the purchase they changed the closing #’s on us multiple times. When putting in other tickets to fix doors in the home it was even hard to get them to come fix small things. I’m very disappointed in this company especially being #1 builder out there and not even standing behind their product but blame shifting throughout the process.

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      D.R. Horton Homes
      Response from D.R. Horton Homes

      Hi Patrick - thank you for sharing. As granite is a natural, porous material extra care is needed to ensure it is properly maintained. What appears as a defect, may not be one.

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      Reviewed July 8, 2026

      Everything they use is extremely cheaply made. Almost no walls are square. Foundation had a huge dip in the middle of the house. Siding is coming off after 4 years. They removed trees all over the property and didn't fill in the holes. A/c isn't big enough for the house. Supports for the island top aren't even touching the counter top and are loose. Most base boards have showing seams. Front and back patios have ridges and dips all over. This is not only the builder mess ups but the state inspectors didn't do their job.

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      D.R. Horton Homes
      Response from D.R. Horton Homes

      Thank you for your review. Please ensure all warrantable repairs are submitted on the company's website for appropriate resolution.

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      PriceStaff

      Reviewed July 7, 2026

      I am going on my first year with DR Horton, at Adams Glen Community in Mauldin SC. The biggest mistake I have ever made in my life! I regret buying this home every day! The workmanship and craftsmanship is the worst I have ever seen! Cracked grout in the kitchen area, paint in door handles, laminate flooring, bumpy/uneven walls, faulty HVAC unit, poor landscape layout, to include water retention which DR Horton saids is normal, even though we are going through a drought season. Poor layout of laminate flooring, cheap carpet, cracked sealant on shower areas, cracked concrete on driveway, front and back porches, cheap light fixtures.

      This home was put together by toddlers instead of professionals. The houses are a joke! The superintendent will stop answering your texts once you close on the home! They will give you hell on your final walk through! PLEASE do not make the mistake I made! NEVER EVER buy from DR Horton! Don't buy in Adams Glen Community! Save yourself a headache! PLEASE!!!!

      Nikki

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      D.R. Horton Homes
      Response from D.R. Horton Homes

      Hello Niurka - please ensure all requests for warranty service are submitted online on the company's website for the most efficient handling of requests.

      Reviewed July 4, 2026

      Simple DO NOT BUY!!! 2 years in this home. Nothing but regrets. D.R. Short Cut homes be a better name.

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      D.R. Horton Homes
      Response from D.R. Horton Homes

      Hi Michael - we find no requests for warranty service in your name in Alvarado, Texas. And we find no home purchases in your name in Alvarado, Texas. Are you sure you purchased a D.R. Horton home?

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      PricePunctuality & SpeedMaintenance

      Reviewed June 29, 2026

      I would give 0 stars if I could! My DR Horton home just turned 3 years old in January. I regret buying this home! Before my 1 year warranty was up, I had another home inspection done. They found that several of the items that they found and I reported prior to closing were never completed. I had to put in warranty repairs for those items. Fast forward 3 months later I noticed while on a walk that my neighbors foundation was cracking, so I checked mine. It too was cracked. A month later my garage door stopped working. During that repair, I noticed water gets into the garage when it rains because there were gaps between the drywall. I had it repaired. 2 months later the water hose on the right side of the house started spouting water.

      As months went on I noticed the drywall and molding cracking and separating in several locations inside the house. Doors have to be lifted in order to shut properly. The carpet on the stairs began to unravel. You can feel bolts under the carpet on several stairs. The backyard collects water when it rains so it eventually washed away the grass and you can see rocks where grass used to be. The master bathroom shower door is lopsided and water leaks on the floor. The water hose pipe on the left side of the house leaked and flooded into the study. From what I've read, DR Horton uses cheap pipes and has lawsuits in multiple states. Now the AC unit has stopped working. All in a little over 3 years.

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      D.R. Horton Homes
      Response from D.R. Horton Homes

      Hi Lesley - If you are experiencing a major structural defect, please submit a request for warranty service with Residential Warranty Company to ensure it is appropriately resolved.

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      Customer ServiceTechStaff

      Reviewed June 23, 2026

      Nice house, worst customer service after closing, no urgency and poor repair quality. You must be general contractor or it's not done correctly. Diego ** is the most untrained, unresponsive D.R. Horton representative. Ruined my vacation. Took a bath out of service with guests. Won't reply.

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      D.R. Horton Homes
      Response from D.R. Horton Homes

      Hello, John. Thank you for your comments. Your review has been shared with our management in Houston for their attention.

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      Customer Service

      Reviewed June 23, 2026

      Man, I don't even know where to start. On the surface, they try to make the home and finishings appear really great, but the work is really shoddy. There's a reason so many reviews are so poor. And then warranty responses have been mixed and a large hassle, with one being totally ignored despite their idiotic design.

      Highly recommend going with someone other than DR Horton.

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      D.R. Horton Homes
      Response from D.R. Horton Homes

      Hello Brandon, your warranty request was received and our trade partner is scheduled to be at your home June 24.

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      D.R. Horton Homes Company Information

      Company Name:
      DR Horton Homes
      Year Founded:
      1978
      Address:
      1341 Horton Circle
      City:
      Arlington
      State/Province:
      TX
      Postal Code:
      76011
      Country:
      United States
      Website:
      www.drhorton.com