
Clayton Homes Reviews
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About Clayton Homes
Clayton Homes is a manufactured home builder that offers an array of home types, from traditional site-built homes to tiny homes. With a focus on green building practices and multiple customizable features available, Clayton Homes can help you achieve homeownership within your budget.
Visit www.claytonhomes.com- Customization available
- Choice of quality home brands
- Energy-efficient homes
- Potential land restrictions
- Complex modular home financing
Clayton Homes Reviews
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Reviewed Sept. 7, 2017
I'm absolutely delighted with the complete experience I had with Clayton Homes. The reps answered everything and I had a fantastic experience with them. And I love my new home. I'm probably 700 feet away from the major highway. When I shut the doors, it's so well-insulated and built, I can't even hear a siren go by. The appliances added were very nice too. I've also have a deck and a front porch but I had someone else build it.
That is so wonderful to hear, Joan! Thank you so much for taking the time to let us know how happy you are with your home! We take pride in both the quality of our product and of the experience we offer. We appreciate you choosing Clayton.
Reviewed Sept. 7, 2017
I told my son-in-law that I was having trouble with my bath tub faucets. I kneel down the floor to wash my hair because it's easier and the faucets wouldn't stay up. My daughter recommended Clayton Homes and she's the one that was bringing me back and forth and taking time from work to make sure I got there. Clayton Homes is really awesome. I called and they said that all people have them. I've also gone to the post office 'cause I had a letter from them about the faucets. Clayton Homes can't ask for better people.
The only thing I wasn't satisfied with was the guy they sent to repair my bathroom. He glued the carpet together and it looks horrible. I didn't want to put the man in trouble and I didn't say anything when he was here, but I'm paying too much money so I called but I felt bad after because the second time he came, the boss was with him. The guy told me I made him look bad. So I talked to the boss and his boss told me, "I've never had a complaint against this person." I said, "That's what I'm saying. Maybe we rubbed each other the wrong way but the man should not have told me that this was the best." He didn't tell me that it was the best he could do. But other than that, Clayton Homes has been great. They had sent me a small can of cookies and whatever they can afterwards.
Thank you so much for taking the time to share your home buying story with us, Evelyn. We are so glad to hear that overall you are satisfied. A member of our Customer Advocacy Team will contact you privately for more information on the issue with your carpet.
Reviewed Sept. 6, 2017
The buying process with Clayton Homes was all right and the salesman was great. But there's a really bad squeak in the kitchen, and the reps came and put two little pieces of one by one's under there. It stopped for a whole day, but the leak came back and it's like they just put a BAND-AID on it. They're also supposed to come back for a drain leak that they fixed because they have to put the installation back and they haven't done it yet. Plus the squeak on the floor is still there after they came out to fix it in March. I'm satisfied with them but there were a few things that they're busy with. When you pay $80,000 for a home, you expect it to not have something wrong with it for a while. Overall I love my home and everybody that sees it loves it. It feels like a home, the homes are well built and the people are nice. The reps will get back to you usually. I bought off of them before and I was satisfied with the other home that I got, which was why I came back to them.
Barbara, thank you so much for taking the time to share your feedback. We also appreciate you coming back to Clayton! A member of our Customer Advocacy Team will contact you privately to get more information on the repairs you are needing.
Reviewed Sept. 6, 2017
Clayton Homes made the home buying process very easy and simple and they had plenty of options. Their reps were very well and very easy to deal with. On the other hand, I'm not happy about the underpinning. It was put on very sloppily. It keeps folding out and it's broken in places where the ground isn't smooth. Also, where the AC unit sits in and where it lets the water out, instead of pointing to the side of my house, they're pointed right outside of my back door. But other than that, I was happy with the experience.
We're very happy to hear how well your home buying experience went, Skylar. Thank you for taking the time to share your story! A member of our Customer Advocacy Team will contact you privately to gather more information on what's going on with your underpinning and A/C unit.
Reviewed Sept. 5, 2017
The rep David was wonderful and knowledgeable. He went beyond his duties and he did what he said he was going to do. The process took us a year to get things right because we had to rework it several times due to some land problems but David worked with us very hard and guided us along the way. He was patient with us and he never gave up. Also, the men that fixed the house up were very professional and they communicated with us. We were there with them when they were fitting it up, and we took pictures and enjoyed it. I was very satisfied and I have already recommended several people to go see David at Clayton Homes.
Mary, thank you so much for taking the time to share your story with us! We love hearing that our team members are taking great care of our customers. It's so great that you were able to be there and take pictures of the home being setup. Congratulations on your new home!
Reviewed Sept. 5, 2017
The process for buying a home from Clayton Homes was very good and it did not take that long. It was our end that had the length of time. We already have the site and they showed us our options. If we had any questions, the consultant was right there willing to answer anything. We were very impressed with Clayton Homes and we were very happy with our experience.
We are so glad to hear that you're happy with your home buying experience, Nancy! Thank you so much for choosing Clayton for taking the time to share your feedback. Congratulations on your new home!
Reviewed Sept. 4, 2017
When we first got to Clayton Homes in Gonzales to look at the mobile home, the sales associate Andy was the one who sold it to us and helped us with the process of buying it. I have his cell phone number and every time I had a question, I'd text it to him. He never made me feel like I was bothering him and he answered all of my questions, so I was very pleased with that. Everybody at Clayton Homes was really helpful with everything and it was a good experience.
Danielle, buying a home is a major life event and we recognize the importance of making sure our customers are well informed every step of the way. It's great to hear that Andy was able to provide such a great home buying experience for you! Thank you so much for letting us know.
Reviewed Sept. 4, 2017
We were on a time schedule with Clayton that most people couldn't work with but they were able to do. They also got the home set up quicker than we thought. The reps were very professional and knowledgeable and they answered all our questions. The follow-up has been phenomenal too. It has been a smooth and easy experience and I would recommend Clayton Homes to anybody I know.
Thank you for the wonderful feedback, Marcus! We are so pleased to hear that your home buying experience was so efficient and enjoyable. Thank you for choosing Clayton!
Reviewed Sept. 3, 2017
I visited around some different areas in town looking at different homes and I wasn't satisfied with the other dealerships I talked to. I went into Clayton then it pretty much was a no-brainer. They let us look around, left us at ease and let us make our own decision. Clayton Homes use their own finance sources, which made it really easy for us. I've had some problems with the home after the sale but they’ve been addressed throughout the process. I'm still having some issues that are outside of Clayton's hands as far as the actual location, but it's more of a manufacturer issue. I've got an appointment with them to come out Friday of next week. They will do some reevaluation on what needs to be taken care of, so they're on top of it, but I'm still waiting.
It's nice to deal with a quality person, the manager, Brad, at Clayton. He's a great guy and a man of his word who will do what he says. Jonathan, the salesperson, is a no-pressure salesperson who made me feel comfortable. We became friends not only through the business transaction. Clayton has been excellent in their service as far as those two individuals that I've been dealing hand-in-hand with are concerned. I'm very appreciative of the way they've taken good care of me and I would recommend someone to these two guys at Clayton. Overall, I had a great buying experience and I love my home.
We are so happy to hear how great your experience has been, Carey. Thank you for taking the time to share your story! A member of our Customer Advocacy Team will reach out to you privately to gather more information on the repairs being done by the Home Building Facility. We appreciate you choosing Clayton!
Reviewed Sept. 2, 2017
We bought as-is off the lot from Clayton Homes. We had an old trailer and they also helped us get rid of that. They were pleasant and they made everything very easy. The total process took about four months and what took them so long was getting permits. It was around Christmas and Thanksgiving and there were a lot of shutdowns done. When we needed some decks built, we didn't know who to get so we called our consultant, Malcolm. He knew who we should deal with and he sent a guy out there who was excellent. The people at Clayton Homes backed up everything I said and everything went perfectly. They were great, very professional and I couldn’t ask for much more.
We appreciate you taking the time to share your home buying experience, Darrell! It's so great to hear that the process was so efficient and that Malcolm was able to recommend a reliable contractor for your decks! Thank you so much for choosing Clayton.
Reviewed Sept. 2, 2017
Clayton Homes made the buying process easy and it only took about two weeks from start to finish. The rep was great and the team did exactly what they were supposed to do. I have a few complaints about the home itself though. We have the large shower and the water drains to the back. I'm a contractor and I don't think there's any way to fix that. Also, the doors are loose. But overall, I would recommend Clayton Homes. My experience is perfect for what it is.
Troy, thank you for taking the time to share your feedback. We're glad that you are happy with your experience! A member of our Customer Advocacy Team will contact you privately to discuss the issues you're experiencing with your shower and doors.
Reviewed Sept. 1, 2017
Clayton Homes did everything they said they would do and I’m satisfied with the product that I received. My consultant was fantastic. He was very professional. Then there’s the person who did the repairs. He was very knowledgeable and completed the repairs in a timely manner. Among other things, I got the pitch of the roof changed to improve on the appearance of the home because, as an investment property, the appearance will say a lot as to what resale value it will bring in the future. The appliances in the home are also of fine quality. If I buy another home, then I may use the same person. He delivered on everything that he promised me and I’m proud of it.
That is so great to hear, James! Thank you so much for taking the time to share your story. It sounds like you had a great experience all around, which is exactly what we aim to provide! We appreciate you choosing Clayton and hope you'll choose us again for any additional investment properties in the future.
Reviewed Sept. 1, 2017
My satisfaction with the home buying process at Clayton Homes was great. The home consultant, Will, is a great guy. Gary, another guy from Clayton, has come out to take care of the little things that happened during moving and he has bent over backwards to do anything and everything I've asked. The Clayton Homes people are still working on anything that has popped up and they've been totally great. They've done everything that they promised to do and I'm totally satisfied with Clayton Homes.
Linda, that is wonderful to hear. We appreciate you sharing your feedback with us. We aim to take care of our customers as much as possible, and it sounds like Will and Gary have done just that for you!
Reviewed Aug. 31, 2017
I was very satisfied with Clayton Homes. Their reps were great, got right on top of things and were very accommodating. They just called me out of the blue to see if there's anything else I needed to be done. I was also shocked that the sale went through so quick. I went and signed the papers right before Thanksgiving and they told me that the home would be delivered December 4th. But they couldn't get it into my property because of the weather that we're having up there. It's snowing and raining almost everyday and the field's all muddy. But they delivered in only a matter of a month so I was very happy with that. They even gave me people that could do other things like the electricity and I was very grateful for that.
Wow! It's great to hear how efficient the process was for you, Linda! Thank you so much for taking the time to share your feedback and thank you for choosing Clayton!
Reviewed Aug. 31, 2017
I liked Clayton Homes for their floor plans. They listened to what I need and how I felt, and then took care of those needs themselves instead of putting me in a home that's too much or too little for me just to make a sale. I bought my house in December and had to wait for the factory and different options. But they were able to get me into a model home that was on their lot. They delivered the house by December 23rd and worked hard so that my family and I could be in it for Christmas. I enjoyed the home but it didn't come with an over-the-stove microwave so I had to install one which costed me $100.
Regina, thank you so much for taking the time to share your feedback! We really appreciate you choosing Clayton. We aim to provide a personal home buying experience for each customer and we're glad to hear our team members were able to accommodate your specific needs!
Reviewed Aug. 30, 2017
The Clayton Homes buying process has been good. Initially, I went in there and figured out what I wanted and then set up my financing. From there, it kind of went quickly and smoothly. My salesperson, Eric, was wonderful and he’s someone I would consider my friend now. I like his overall people person personality. I’m a younger guy but he doesn’t treat me like I couldn’t get what I wanted. I really like their maintenance guy, too. My heat pumps didn’t work for a month in the summer, but we finally got it all sorted out and fixed. The experience was long but worth it.
Thank you so much for sharing your home buying story, William! We are very pleased to hear how satisfied you are. Regarding the previous issue with your heat pumps, we truly appreciate you working with us and understanding the maintenance that can come with buying a home! Congratulations on your new home!
Reviewed Aug. 30, 2017
We viewed some units from Clayton Homes and the people there were great and cooperative. When I got to walk around of the homes, the manager went with me. I modified a home that I've seen on the internet. It was a basic model but we did some modifications to it before it was built. Communicating with them was easy, other than the delay in building it but that was because of the holidays. I was told they normally take four to five weeks to build one but it took a little bit longer because they were backlogged in their home building in Savannah.
The people that set it up did a good job. I have had two minor issues and their maintenance guy is second to none. He's an old who's been in the mobile home business for 30 something years. So there's not much about a mobile home he does not know. And he is one of the most polite, easygoing, easy to communicate with person I've ever met. He came out last week because my roof leaked. He saw what the problem was, fixed it, and told us how to fix the small water stain on the ceiling. He is extremely knowledgeable and nice. Overall, my experience with Clayton Homes was pleasant. The whole process was conducted without any confusion and went off without a hitch. I would definitely recommend them.
We are so happy to hear how well your home buying experience went, Robert. It's also great to know how well you've been taken care of during any follow up service you've needed. Thank you for taking the time to share your feedback.
Reviewed Aug. 29, 2017
My home buying experience with Clayton Homes went very well. It was a smooth transition. The people in Ocala took care of me. Their sales rep Terry was the best out of everybody with the knowledge that he had. He also had an honest answer for every question that we threw his way. He stuck to his word through everything that we went through.
We're so happy to hear how well you were taken care of at our Ocala location, Daniel! Thanks so much for taking the time to share your experience. It sounds like Terry provided with you exactly the home buying process we aim to offer!
Reviewed Aug. 28, 2017
The Clayton Homes reps were helpful and responsive, and they called me back anytime I had any questions. I bought my home in a day and then it took a couple of months for it to be built. It was a quick, informative and excellent experience overall.
It's so nice to hear how well the home buying process was for you, Rachelle! Thank you for choosing Clayton and for taking the time to give your feedback!
Reviewed Aug. 27, 2017
Everything went good. I was referred to Clayton Homes and when I walked in, I spoke with Darryl and he was nice. He was given the keys to go looking at all the homes and we were able to shop around by looking at all the homes by ourselves and look at each room. We weren't pressured. We really enjoyed looking for a house on our own and not having somebody there saying this and that about a home.
Once we found the one we liked, we walked in and told Darryl about it. He helped us get the best deal and the lowest price. Every problem we've had since we’ve moved in, he has always helped and got someone there to fix it. I talked to Darryl every day for three months and now, we're waiting on the carpet people from the manufacturer to come fix their mistakes with the carpet.
We've had excellent service they've been vey helpful at Clayton Homes. I didn't have any problems with anything except once they've put the home in. But these are just the normal problems that you have here and there that they would need to come fix. But other than that, everything was great and I've already recommended them to a couple of people.
Amber, we are delighted to hear how well your home buying experience went! Buying a home can be a very personal experience, so we are glad you all were able to take time on your own to look at the homes. Thank you for choosing Clayton and thank you for taking the time to share your experience!
Reviewed Aug. 26, 2017
I went by Clayton Homes everyday going to work for about 17 years before I finally bought a new mobile home from them. Donnie, the guy I dealt with, was just gold. I gave a $4,000 down and then I found out my mother was going to come and live with me so I told Donnie it would be next year. They refunded my deposit that I put down, no questions asked. And the following year I went in and picked one out. We made the deal and everything moved along right as scheduled. As soon as we got started with the home it took longer to pick out which one I wanted than it did to get here. One of the people they know that's contracting for them took care of things that needed to be done.
Donnie knows his business, his job and what he needs to do. Any questions you have he's so thorough about making sure you understand because there's a lot of cost to getting a mobile home set up on a piece of land that hasn't been developed and he went over all it. Michelle, the customer service gal at the office, picked it up from where Donnie left off and got me in. She also went above and beyond making sure that I understand, I’m happy and pleased.
As a matter of fact they're coming to do a few minor tweaks on my home and I couldn't be happier. Because of my mother's age I asked them to put a shower in the second bathroom instead of a tub shower and they did an excellent job. Plus I also asked for a stainless steel sink instead of the sink that was in there. They did both without any more cost. They're a good bunch of people to deal with, they do what they say they'll do and that's all that I ask of anybody. They're honest people and they just want to make you happy. It was a very pleasing home buying experience.
Wow! That is so wonderful to hear, Mr. Jones! We are so glad that both you and your mother are so happy with the home. A thorough and efficient sales process is exactly what we aim to provide, and it sounds like Donnie and Michelle gave you just that! We thank you so much for choosing Clayton and for taking the time to share your experience.
Reviewed Aug. 26, 2017
We were looking at different places to buy a home from and decided on Clayton since the people there were much more helpful than others. We also liked the way Clayton Homes were built. They seem to be built better and stronger than some of the other places we looked at. We’ve bought from them twice. We bought one home and then, last year, it flooded in August and it was totaled. The reps were so helpful when we were getting our new home to replace the first one. It was a very tough situation but they have been amazing. Everybody there was just great, it's like a family. My kids are so comfortable there that they would literally just take a nap on one of the chairs there while we speak with the reps. Moreover, my lot bill’s only right at $100 and that’s for a double lot.
Thank you so much for taking the time to share your feedback, Brittany! We love hearing how great your home buying experience was. We appreciate you choosing Clayton and are glad we were able to be there for you in a time of need.
Reviewed Aug. 26, 2017
I was looking for a home and I looked all over the place. When I came up to Clayton Homes, Heather waited on me and she was very friendly, knowledgeable and helpful. She really knows what she's doing and she's done a wonderful job. They would call me once a week and took me step by step. I ended up getting a loan through the bank, which Clayton worked with. The Clayton reps sat down and explained this and that. Overall I’m very pleased with the home I got. I only had a couple little issues, but they took care of them.
James, we are so glad to hear how well your home buying experience went. We take pride in providing an informative and efficient process for buying a home. It sounds like Heather helped you get just that! Thanks for choosing Clayton and for taking the time to share your experience.
Reviewed Aug. 25, 2017
The buying process was smooth and the people there at the Clayton Homes outlet were knowledgeable. I felt very informed about the product and the whole process was very thorough. It’s a good home for the price and I'm living in it now. But there are some things that the outlet takes care of while there are other things that the factory takes care of, and the factory follow up was poor and very slow. Also, things weren’t addressed thoroughly enough and I've contacted the outlet to put me on the warehouse and the manufacturer.
Thank you for taking the time to share your experience, Steven. We aim to provide an informative and efficient sales experience, so we're glad to hear yours was so smooth. A member of our Customer Advocacy Team will reach out to you privately to gather more information on the issues you're having with the factory.
Reviewed Aug. 24, 2017
My husband and I are both retired and were not even thinking about buying a home, but our home was 34 years old and had a lot of problems so my husband decided that we should go look. Clayton had the best salesman, they were overall friendly and the homes were beautiful. Their consultants were very knowledgeable and answered all our questions. They never tried to rush us into deciding. The salesman said, “Go ahead and look at other places too.” We did and we weren’t happy with the other places at all. We haven’t had a house payment in 15 years and the purchase was a big step for us.
When we first moved into the home, we noticed little things through moving in the house. And as soon as we called, they were out here. The manager of the tower office also called to see how things were going. We love the home and we’re very satisfied with our experience. It’s got the best quality and the best value that I’ve seen, and I wouldn't go anywhere else. We have been recommending them.
Wow! Thanks for sharing such wonderful feedback, Deborah. We are so glad that you and your husband chose Clayton! We aim to provide a comfortable and informative home buying experience, and it sounds like you all had just that! We sincerely appreciate you recommending us to others.
Reviewed Aug. 24, 2017
I went to Clayton Homes looking for a home. It's just me and I don't have any kids so they helped me find the perfect home that I was looking for. They knew everything they were talking about. They even showed me the air vent and how to take it off to check and make sure there’s no water leaking there. They showed me how to clean around my tub area because there are tiny cracks for the water to run off. They also showed things that I could do to prevent it from being mildewed. The house is excellent. I even recommended my sister to them because she wants to buy a modular home. It was a very pleasurable experience with top of the line service from Clayton Homes.
That is SO great to hear, Tamico! We are thrilled to hear how great your home buying experience was. The extra information they gave you on how to maintain your home will be very beneficial to you! Thank you for taking the time to share your experience. We take pride in knowing you felt confident enough in us to recommend your sister to us!
Reviewed Aug. 23, 2017
I bought a single wide manufactured home off the lot from Clayton Homes. The home consultant was very nice and helpful even after we bought the house. If I’ve had any problems, they were right there. I’m very satisfied and I had a great experience buying the house and with the sales people.
We are so pleased to hear how happy you are with your home and your home buying experience, Diana! Thank you so much for choosing Clayton and for taking the time to tell us about your experience!
Reviewed Aug. 22, 2017
We’ve looked at quite a few home builders and Clayton Homes had better quality and they were more professional. I knew that they didn’t have the best of everything in the house but I liked the way that I can change whatever I wanted. Our brand new home is working out just like we hoped for. We’re not having any real major problems. And every time we come up with some little thing, Clayton Homes comes right out and fixes it. Our experience with them has been awesome. It was better than what I expected.
That is so great to hear, Craig! We are so glad that you are so happy with the quality of your home and the service you've received. Thank you so much for taking the time to share your experience with us!
Reviewed Aug. 21, 2017
I'm 100% satisfied not only with Clayton Homes' sales but with everybody involved with my sale, placement, and troubleshooting of my trailer. Everybody went above and beyond to ensure that I had a safe home and I was happy. They were honest, straightforward, considerate, and professional, and they made me feel comfortable. It was a major move for us because we came from a suburb city environment through the country. We have to find the right people to help us do that, and we did. I'm the happiest I've ever been and I would be the first to recommend Clayton.
Hearing that you are 100% satisfied with your home and home buying process is music to our ears, William! Thank you so much for taking the time to share your feedback with us!
Reviewed Aug. 20, 2017
The Clayton Homes team told us a lot before we even asked any questions and if we did have a question they had the answer so it was really good. They’re very educated in what they’re doing and they even went on their computer to show us other places, so they gave us a wide variety of choices. The manager even stayed hours past closing time and waited for my husband Mike to get off work and get through traffic for Mike to ask him some questions because Mike works until late and he can't use a phone where he works. All of the people who helped us and volunteered to help went out of their way to do so. The buying process was real easy and simple. We owned a trailer before and this home is built a lot better than our last one.
We are delighted to hear how well your home buying experience was, Tina! Thank you so much for taking the time to share your story. We take pride in providing an enjoyable home buying process.
Reviewed Aug. 19, 2017
I've been satisfied with everything about our experience with Clayton Homes especially with the office woman and the guy that comes to repair stuff when we have something wrong. They were out of this world by helping me. Our home burnt and I was thankful they were there to help us through. 25 years, right at retirement, we lost everything. But Clayton knew what we were going through and was there for me.
Pam, thank you for choosing Clayton to be there for your family in your time of need. We are pleased to hear how happy you are with your home and with the home buying experience you had. We appreciate you sharing your story!
Reviewed Aug. 18, 2017
Buying a home with Clayton was very easy. It was a clever process, which might be surprising because it's usually not. The satisfaction I had with their consultant was wonderful. We communicated throughout the buying process and they did everything they said they would do.
Sallie, thank you so much for taking the time to give us your feedback! We take pride in providing an efficient and informative home buying experience, and it sounds like that is just what you had! We are so glad to hear how happy you are.
Reviewed Aug. 17, 2017
I'm 100% satisfied with Clayton Homes’ buying process. The first time I went there, I found a 4/2 with a den. However, I'm only one person, so I checked the prices out but I didn't find anything else that came anywhere near what I saw. They have a good selection and when I decided what I wanted, they took it from there. The friendliness of everybody there was what hit me first. They're wonderful people and were very patient with me. I still talk to them to this day.
They built my home and everything was timely. I absolutely adore and love my trailer. It's everything I dreamed and it's wonderful. I even have my little lady cave here and I got a 3/2 with the den. It was winter when I was here and my pipes froze. A guy came right away, the pipes were messed up a little bit and he found the dirt. Clayton has done a superb job. I would recommend them to anybody. Jonathan was right on top of everything that I needed and he deserves a lot of credit. So far, it’s been a wonderful experience.
Roseanne, thank you so much for taking the time to share your story! We are thrilled to hear how pleased you are with your home and your home buying experience! We hope you enjoy your "lady cave" for many years to come!
Reviewed Aug. 16, 2017
The process of buying a home with Clayton was fairly decent and the home consultant was very good. Clayton was in communication with me through the process for the most part and they thoroughly explained all aspects. But their service is a little slow especially when I had little things come up and there were not enough people who do services quickly. Also, the waiting time was supposed to be within a couple of weeks but now it looks like it's going to be over a month. Other than that, my overall experience with Clayton was fairly good.
Gerald, thank you so much for taking the time to share your feedback. We are glad to hear you're pleased with your home buying experience. A member of our Customer Advocacy Team will be contact you shortly for more information on the repairs you are waiting on.
Reviewed Aug. 15, 2017
Purchasing our home went very smoothly. Our consultant was Bobby and he was absolutely fantastic. He was very thorough and extremely knowledgeable about the aspects of the home. We picked the home we wanted and they made some adjustments for us where this home is concerned. We only wanted the two bedrooms and to our specifications, it's what they've done. I love my living room and kitchen area because they’re so open. The only thing I don’t like about it is there’s not enough cabinet space. But it would be my fault because I fell in love with the home and the way they were going to design it and I didn’t specifically tell them that I needed more cabinets.
I was hoping to get the brick underpinning, but they wouldn’t get us that big of a loan for that. So, unfortunately, I’m stuck with vinyl underpinning. We recently had some more molding that has come loose in the house and I called to let them know about that. But they told me that it was a cosmetic thing and they only guarantee that for 30 days. Nevertheless, I love the whole thing. Clayton Homes was great to deal with. They were all very kind, thoughtful and considerate.
Deborah, we are so glad to hear how smoothly your home buying process was and that you are happy with your home. Thank you so much for taking the time to share your feedback. A member of our Customer Advocacy Team will be contacting you privately for more information on your purchase.
Reviewed Aug. 15, 2017
We wanted to be homeowners and I had land that I wanted to establish a home on. I’ve always driven by Clayton Homes and I've seen the nice homes they have out there. The few times that I stopped and went to look into the homes, the people there were very nice and helpful. The home is great overall. It’s got some cosmetic issues but once we called Clayton Homes, they resolved it quickly. We had a positive experience and I would recommend it to anyone who is looking to buy a home.
That is great news, Fashonda! We are so glad that you are so happy with your home. Thank you so much for choosing Clayton and for taking the time to share your story.
Reviewed Aug. 14, 2017
Absolute worst experience ever in purchasing a home. We went to Clayton Homes of Corinth MS and had salesman Blain **. We told him we were looking for something quick because we were in transition and living in a camper. We first talked to him the second week in January. We owned our own land and he said getting something from the lot would be the fastest. So we picked out the smallest double-wide they had on the lot. I knew getting approved would not be a problem, because we had excellent credit scores. Blain kept pushing Vanderbilt but Cascade had the best interest rates, so this was our first delay. Needless to say, I found out later why he was pushing Vanderbilt... They OWN Clayton Homes.
I paid a deposit on the double-wide in January to make sure it was not sold. We agreed on pricing and what all had to be done and was included. We finally signed the paperwork the middle of March. During the closing, the numbers did not match and discovered we had to pay for lots of extra stuff out of our pocket. Blain said... "I had to make the numbers match..." We were discovering that Blain was a "Used Car Salesman"... He lies, manipulates, and bullies. After weeks, they finally came and fixed the pad for our home (after my husband did most of it trying to move things along). Keep in mind our home is sitting on the LOT... It did not have to be ordered and nothing had to be done to it.
It was not until the last week of April that it was delivered to our land. Then it was the end of May for the brick layers came to finished the foundation. All of this came after numerous phone calls and hearing lots of excuses. Finally, we thought we could start moving in... We had no hot water, all the doors would not shut, the ac unit was not leveled, cracks in the ceiling, toilet seats were broken, floors made noises, outside doors would not shut, cabinet doors were falling off, window siding was busted, carpet stained, no dryer vent, and on and on and on. CHEAP, products.
Blain kept promising all this would be fixed. Blain kept trying to get us to go ahead and sign paperwork and assured us that our home was under a year warranty. But we knew with all the promises and lies that if we signed, NOTHING would ever get fixed. I even tried to contact the corporate office... They never returned my emails or phone calls. We then waited over 4 weeks for a water sample to be pulled. Then he kept saying we had to sign final paperwork because our home was on our land. I told him NO because I was not satisfied with our home. I had to get Cascade involved and they are a buddy system. Blain would tell her what she wanted to hear and say that we were not doing what we were supposed to do.
We finally asked for legal advice. We were ready for them to come and get their cheap trailer and find something else. After mentioning a lawyer, they finally showed up to fix everything on my list. We signed after that the beginning of August. Yes, this quick process took 8 months. We endured excuses after excuses... Lies after lies. We could have built a custom home on our land in less time than it took to move a trailer from their lot to our land. This was the worst mistake we have ever made. We DO NOT recommend Clayton Homes.
Carol, all feedback is important to us so we thank you for taking the time to share your story. We sincerely apologize for the experience you've had thus far. A member of our Customer Advocacy Team will be contacting you soon to discuss your situation in more detail.
Reviewed Aug. 14, 2017
I had a good time with Clayton Homes. The home consultant gave me options to choose from and I bought one of those trade-ins as a rental property. They were really professional and did a good job with me. I was really happy and I'm pretty satisfied with my house. I sent about four people over at Clayton to talk to them about getting other mobile homes. Overall, Clayton Homes was really pleasant to work with.
Thomas, thank you so much for taking the time to share your feedback and for referring customers to us! We are so pleased to hear how happy you are.
Reviewed Aug. 13, 2017
We went to one Clayton Homes but the guy there was a little pushy. So we left there and went to another one. The guy on the second place tried to get us what we wanted and it was a great experience. The home buying process with Clayton was great. Their rep, Bobby, did a fine job. He has great knowledge about the homes and answered any questions we had. I bought one that fit everything I needed. The wife’s happy now that I got my own place. The only problem we’ve had with anything is the air conditioning unit was leaking badly on the inside, but they took care of that nicely.
Scott, we are so pleased to hear that you are happy with how your home buying experience turned out. Thank you so much for taking the time to share your feedback.
Reviewed Aug. 13, 2017
I walked on the lot and told Clayton Homes what I was looking for. The home consultant showed me three houses. I said, “I want this one, but can we do this?” He said, “Absolutely. We can do that.” Everything was smooth and easy. He communicated with me when they needed paperwork. Overall, I’m 100% satisfied with them. They went above and beyond, answered all my questions, and resolved any of my concerns. I have recommended Clayton Homes twice and would go back and buy another house, if I needed to.
Wow, Shelah! We are so excited to hear how happy you are with your home buying experience. Thank you so much for taking the time to share your feedback and for recommending us to others! We truly appreciate you choosing Clayton.
Reviewed Aug. 12, 2017
Clayton Homes’s quality was good. There were a couple of issues that I had but our home consultant went above and beyond and fixed everything I had an issue with. I like the floor plan. It’s very open. I picked up one of the homes where it’s as it is, but they don’t change anything. I would’ve added a sliding glass door where I had two windows in the dining room. Overall, I was very satisfied with my home buying process with Clayton Homes. They were lifesavers. I have also recommended the home consultant that we’ve dealt with to four or five different people.
That's great to hear, Stephanie! We are so glad that you are pleased with both your home and your home buying experience. Thank you for taking the time to share your feedback. We truly appreciate that you have recommended us to so many different people.
Reviewed Aug. 11, 2017
I'm a middle-aged single lady and Clayton Homes handled everything. The approval went through and the home consultant was great. We bought the one that was already on the floor. I've been in the house for nine months now and it's been good. It was easy, efficient and they made it possible for me to buy a home that was affordable and completely satisfactory. I put it on my own property and had the spot graded. It was a piece of a hillside and they graded it down and leveled it up for the mobile home. That seems to be fine so far and my energy bill is very good. It's a lot lower than the home I was renting which was a fairly new house.
Also, the appliances have been slightly upgraded but they're really good. We had one issue with a leaky spot on the roof and as soon as we called it in, they came and fixed it the next morning. I feel like I got a really good home for the value. The guys at Clayton did a really good job and I've recommended them to a couple people. It was a very good experience and I was completely satisfied.
Vickie, we are so glad to hear you were so well taken care of during your home buying process! Thank you so much for taking the time to share your story with us.
Reviewed Aug. 11, 2017
The lady who helped me buy my trailer, Lydia, was absolutely amazing. She explained everything, took her time and went through all the trailers. She also got back to me within a reasonable amount of time anytime I texted her. This she did, considering the circumstances of hundreds of people buying a trailer at one time. She really does her job there and helps every way she can. It was a pleasure having to deal with Lydia.
Amanda, we are happy to hear you had such a pleasant home buying experience with Lydia! Thank you so much for taking the time to share your feedback and brag on her.
Reviewed Aug. 10, 2017
We went with Clayton Homes because we couldn't afford to rebuild and we really liked the way they constructed the homes after we looked at them. Our consultant was a great guy and he went out of his way to help us. The buying process was excellent, we're pleased with the product and happy to have it. It took us a while to decide when to move into our new home but once we did, it was not long because the house was built up in Waco, which was not far from us. It was a real enjoyable experience and we appreciated Clayton's help.
We are so pleased to hear how happy you are with your home buying experience, Don! We take pride in both our home buying and our home building processes, so we are glad you are so satisfied. Thank you so much for taking the time to share your story.
Reviewed Aug. 9, 2017
Our experience with Clayton Homes was good. I dealt with a couple of people and everything went fine with them. We talked a lot with the man that showed us the home and we're very satisfied with him. We were very pleased with the outcome with Clayton Homes.
Kimberly, that is great to hear! Thank you for choosing Clayton and for taking the time to share your feedback! We truly appreciate you.
Reviewed Aug. 9, 2017
I ordered a trailer from the factory 'cause I wanted a certain color. I like the appliances, but I wish they were a different color. I can't stand black furniture or appliances, but that's the only choice we had. We've lived here a little after thanksgiving of last year. The Clayton home consultant was really good and helped us a lot. He even called us for a couple of months after we bought the trailer to make sure everything's doing well. He recommended us to get the energy-efficient one and I'm glad we did. I was keeping an air conditioner at 66 degrees to stay cool in the house we were renting, but here, I have to turn this thing up to about 71, 72 degrees sometimes 'cause I'm too cold. All in all, everything they said was going to happen happened and if anything needed to be fixed, they fixed it. Clayton Homes is a wonderful place to go and I enjoyed the experience.
Eric, thank you so much for taking the time to share your positive experience. We are pleased to hear that you are happy with your and with the home buying process.
Reviewed Aug. 8, 2017
Bill was the home consultant from Clayton Homes that helped us. He was very great from the very beginning. We went there one time to look around then we went to another mobile home dealer in the city but we decided to go back to Bill to ask some of our questions and he was so helpful and knowledgeable. He would answer everything that I had a question about. If he doesn’t know, he would get the answer to it. Then I also had some issues with the little things underneath the sink because they were busted so it was making the sewer smell go throughout our house.
As soon as we called him, he had someone call me almost immediately trying to come out to fix and look at it. Then they came out, fixed it and I never had any problem since. Even after that, he had given us his phone number and he was always available. I work full time and I have three kids so I don’t have time to always make phone calls but he would text me back about questions that I had. It was more than I could ever have asked for, ever. I really appreciate everything they did. There was another guy that worked there and he wasn’t very nice. But Bill was super great, and it was a hundred percent home buying process satisfaction.
Katelyn, thank you so much for taking the time to share your home buying experience with us! We are so glad to hear that everything went well and that you are so satisfied.
Reviewed Aug. 8, 2017
I have been contacting you with issues since we moved into our home. When we done the "final walk through" as the installers called it. We had a notebook full of issues. I have gotten the run around from everyone I have been in contact with. First it was, "We will send someone out." Now they all want me to contact someone different or fax this email that. Last time you pulled that warranty has expired business. I'm sorry but don't try to pull that crap, when you were contacted within 6 days of setup. It's complete garbage how you treat your customers. We paid straight cash for our home in 2013.
Sad part is 3 other people warned us you would never show up to fix anything because they had been waiting for 10 years. I've got busted doors, messed up cabinets and counters, broke crown molding, floor issues, roof issues and tub issues to name a few. Also have busted vinyl siding, broke screen doors and frame all done the day you setup. Yet you can't send one person to do something. Class action lawsuit is sounding better and better. Looks like you've got plenty here to get it off the ground.
We sincerely apologize about your home buying experience with Clayton Homes! We appreciate your feedback and would like to talk to you about your experience. Someone from our Customer Advocacy Team will be contacting you within 48 hours to discuss your experience.
Reviewed Aug. 7, 2017
Jim was our Clayton Homes home consultant. He walked us through every process and told us anything we needed to set with. He listened to everything and done the job well all around. We told him that we needed a gas when we first started looking, and he ordered it to come. We had a friendly atmosphere and it was an excellent experience. If I could recommend anybody to go to them, I would.
Thank you so much for taking the time to share your story with us, Delmer! We are so pleased to hear that you had such an enjoyable home buying experience.
Reviewed Aug. 7, 2017
We bought a lot model from Clayton Homes. We took it exactly the way it was and like it so much. My wife made me buy all the furniture that it was staged with. The home buying process itself was pretty good. The salesperson was great as well. She just called the other day and gave free tickets for a wine tasting and a concert in Napa. Her knowledge and how friendly she was stood out about her. And even after we bought our house, she called once a week for about two months just checking in on everything. When we had a problem with the bathroom, she got a hold of the manufacturer and got it covered for us.
We also got all the appliances and those were very efficient. The refrigerator is a little loud though and makes a bit of noise but everything else works really good. We're actually getting ready to buy another one. The place we have is 40 acres of two 20 acre partials, so we're just going to put it in our next door. We're waiting for them to get the new triple white model in and then we're going to check it out. It was great. They made it easy and it was a good experience.
Charles, we are so glad to hear how pleased you are with both your home and your buying experience! Thank you for taking the time to share your story. Enjoy that concert in Napa!
Reviewed Aug. 6, 2017
Buying from Clayton Homes was excellent. Our rep, Alan, was kind and meticulous. He explained everything until the last couple of months. I was newly widowed, had just arrived from England, didn't know my right hand from my left, and Clayton did everything they could to make the process comfortable. They were aware of my circumstances and helped me pick up the pieces. I've been very satisfied with Clayton's services.
Maureen, we are thrilled to hear how happy you are with your home and with your home buying process! Thank you for taking the time to share your story. We are proud you chose us in your time of need.
Reviewed Aug. 6, 2017
It took five different house plans and I created my own home. There are still a few things that Clayton Homes has to fix, like cabinet doors that broke off, but we're waiting on the factory to build them. All in all, it was time consuming and the plan had to go to engineers and then to the state, but I'm very, very satisfied with Clayton Homes and the service guys were unbelievable. When I had an issue and I called them, they put me in the books quickly. I'm very happy and pleased with them. One of the guys I worked with, a friend, went and bought one.
We are so pleased to hear how satisfied you are with your home buying experience, Aaron! We appreciate you taking the time to share your experience! A member of our Customer Advocacy Team will touch base with you privately to follow up on you getting your few repairs completed and cabinets built.
Reviewed Aug. 5, 2017
I haven't even got past the conditional approval, and I have been lied to several times. Land home package Salesman "we have land home package, you want an acre and 30,000 right?" Me, “Yes, looking for an acre or more and 30,000 is my limit.” So we do the paperwork. It says home 66,8. 8000. Discount, total on home 58,5 then land 30,000. Cool right. No we leave after the 500. downpayment. Week later I go check, I am told, “Oh you look for your own land, pay an earnest fee then we take over from there.”
Okay 1 lie. We find land a week later an acre 25,000. We go in. Salesman "Oh no that is 15,000 more than it should be.” Me who we said and paperwork says 30,000 for land. Lie #2 “No no that is a total 10,00 for land 15,000 for well, septic (did you see that?). So that is not what we talked about.” Salesman, "Yeah that is land and improvements but I can send it back for a second look? It will be fine.” “Go ahead put 1000 on land we can get it approved?” I am so pissed by now. I do not understand? Can anyone explain this to me?
We would appreciate the opportunity to address your situation, Terri. Thank you for providing your feedback. We'll reach out privately to begin looking into the issues with your home buying experience.
Reviewed Aug. 5, 2017
From the start I paid cash for my home. If it wasn't one thing it was another starting from the hot water heater wasn't hooked up right so it flooded my back room and they refuse to replace the floor in which it flooded and would only replace 1 wall. Then my inside and outside roof sinks in throughout the whole mobile home. They said it was normal and they were not going to fix it. Now my air conditioner has been leaking for about a month now and no one will return my calls to come and fix it. I went by the place where I bought my home and no one was around. If these things are not fixed I am going to contact an attorney and file a class action lawsuit against Clayton Mobile Homes based on all these other complaints on this site also.
Thank you for bringing this to our attention. We sincerely apologize for your recent purchase experience and would like to see how we can assist you. Someone from our Customer Advocacy Team will be following up with you shortly.
Reviewed Aug. 5, 2017
Clayton Homes has been very friendly, accommodating and was a big help with the issues I’ve had with the home buying process. Our consultant was very good. We had almost like a family experience. We went with the standard appliances which are actually energy efficient and so our bill’s very affordable. Since we’ve purchased the home and got them all set up, they still help us when we need something. If something breaks or wasn’t fixed right, they come out and they get it done. Overall, it was a wonderful experience.
That is so great to hear, Amanda! We aim to provide a wonderful home buying experience, and it sounds like you had just that! Thank you so much for taking the time to share your story with us and for choosing Clayton!
Reviewed Aug. 5, 2017
I was going through a divorce so I had to buy a place to live. I like the fact that Clayton didn't have a salesman follow me because I did not want that. I wanted to figure that on my own, then they just told me that the unit I picked out was the Arch way and they went and ordered it. It turns out they did not need to order it and that I’d take the one on the rack. Even though the mortgage hasn't started, the financing and paying went quick and they finally got my home moved. The only thing that it took a while was getting everything again so they could turn the firewall. So far, I'm very satisfied with my home. Now I got a place to live and I'm just waiting on this divorce to go through.
Reviewed Aug. 4, 2017
We went down to Clayton Homes in Morehead, North Carolina. We talked to George, the guy who's in charge of the office down there, and explained what we wanted. We ended up ordering the home. George came in and everything was done the way it should have been done. Also, the main thing was that they followed through on what they told us they were going to do. The information we got was correct. The process took us about a couple months. We also had the home customized, so it had to be fixed at the plant. I have no complaints at all and I'm very happy. They got me a nice place at the beach. I had a great experience and I would recommend Clayton Homes if somebody was in the market.
Michael, we are so happy to hear how pleased you are with your home and the home buying experience! Thank you for taking the time to share your story. Enjoy your new house at the beach!
Reviewed Aug. 4, 2017
The home buying process through Clayton Homes was good and the people that I dealt with were nice and really helpful with everything. I had a couple of wishes I wasn't sure about and they took care of them right away. They also responded to any questions or problems that I have. Our Clayton home is a standard model and it's a summer home for us. I bought the lot that it is on and I love the location. The appliances are not top shelf but they're satisfactory for what we need. The air conditioning works fine with the humidity we have and it was keeping the place cool. I just received the bill the other day. And for half of the month that we're there, it was a $100. It was good. Over the winter, the energy bill was going well and I wish the home where I live is that cheap to heat.
James, we are so excited to hear how happy you are with the home buying experience you had with us. Thank you so much for taking the time to share your feedback.
Reviewed Aug. 3, 2017
Everyone that I talked to at Clayton Homes was very nice. They let us know everything that was going on step by step. The home consultant was very knowledgeable and she could explain everything I asked her. I enjoyed working with Clayton Homes. They were fabulous and they didn’t take too much time. My home is beautiful and I’m enjoying it. I will tell friends to go ahead and just talk to them and they'll tell you everything that you need to know.
That is so wonderful to hear, Francis! We are so glad you enjoyed the home buying process and that you are enjoying your beautiful new home! Thank you so much for taking the time to share your story with us! We take pride in knowing you would refer your friends to us.
Reviewed Aug. 3, 2017
I liked the way the Clayton reps talked and they were very helpful in getting me what I wanted. They helped me a lot and really good about communicating with me throughout the home buying process. The gentleman that waited on me was very kindly and helpful.
Irene, thank you so much for taking the time to share your positive feedback! We are thrilled to hear that you are so pleased with your home buying experience.
Reviewed Aug. 2, 2017
We were very satisfied with the home buying process through Clayton Homes. Their rep, Matt, explained the whole process and worked with us. He was incredibly helpful and stayed with us through everything. So, we were very happy. Our Clayton home is exactly where it is supposed to be. Our energy bill has been low since we've been there. The highest one we've had was this month but the heat has been outrageous. Also, the appliances that came through Clayton are definitely better than what we had in our old house. Overall, it was a good experience. We accomplished everything that needed to be accomplished. And we recommended Clayton Homes to three other buyers who have bought a home through them.
Thank you so much for taking the time to share your story with us AND for recommending us to other buyers! We sincerely appreciate you and are so happy to hear how pleased you are with your home and home buying experience! We take pride in having knowledgeable salespeople who make the home buying process easy and it sounds like Matt was just that!
Reviewed Aug. 2, 2017
I love Clayton Homes. The home consultant was awesome, she was a 100% knowledgeable and she told us everything we needed to know. I would refer her to anybody. I like that they walked around and showed us things. They gave us options with different prices. I thought I was only going to be able to get something smaller like a three bedroom single wide. They helped me get something bigger, a four bedroom double-wide, and I also have insulation in my house. I was living in a run down 1982 trailer and this is the finest I've ever lived. Between them and God, I'm living in a mansion. My experience was friendly, very nice, and it was like dealing with family.
Brandy, we are so pleased to hear how happy you are with your new home! We aim to provide a personal home buying experience tailored to each of our customers' individual needs. We sincerely appreciate you taking the time to share your wonderful story! Thank you for choosing Clayton!
Reviewed Aug. 1, 2017
We’re very satisfied with Clayton Homes and the process was very smooth. They stayed in contact with us through the whole thing and answered any questions we had. Malcolm was our sales guy and he was very helpful. We've been pretty happy with the overall quality of our home. There’s been some small things but nothing major. The dishwasher started making a funny noise the last couple of times we ran it, and I brought that to their attention just this weekend. Other than that, we're happy with everything. I had my reasonable doubt that the electric bill would be as good as they were saying but so far, our last utility bill was $160 which was pretty good, considering how large the house is and how hot it's been. Clayton Homes was very easy to deal with and the experience was a lot more pleasant than what I expected.
Jason, we are so happy to hear that you are so satisfied with your home and home buying experience. It's also great news that your utility bill has exceeded your expectations thus far! Thank you for taking the time to share your positive story with us!
Reviewed July 31, 2017
We had been looking for a house and we found three homes that we absolutely loved with the salesperson in the mortgage company that we were working with. It turned out that those were manufactured homes so the mortgage company wouldn't finance it. After the third one that we found like that, we decided to get a manufactured home. We headed out to Clayton Homes and took a look at what they have. The process of buying our home was great once we finally found Tammy out there. She seemed to understand what we were looking for. My brother and I went in together to buy it. He’s disabled and even though he doesn't file taxes, he'll need to have this from social security and Tammy helped us get through all of that stuff. We love her.
We reached out when we thought about looking for two master bedrooms. If I'm paying half the bills, I can also have a master bedroom. They asked us to look at this one and as soon as we went into this thing, we fell in love with it. They made some modifications for us to make the other room seem more like another master bedroom. They took the door off of the actual bedroom and off of the actual den and moved it to the hallway so that when we open that one door, it's like a master bedroom. Now it's almost like our house has two master bedrooms on each end. I call the master bedroom on one end a "kickout room". Then on the other end, there's a den with the wood burning fireplace and a bedroom across from it. There's also a small front deck and then we got a 10 by 12 back deck with its back up into open trees and fields. It's really cool.
Whatever little bitty things that we came up with, they set about right off the system, so we know there were no problems at all. There's a bathroom for my brother which I thought was the main bathroom and they were able to make that different because he's legally blind and he's always terrified of stepping in and out of the bathtub. We asked them if they could make it like a walk in shower in the master bathroom and they said it's not a problem. So they went on ahead and did it. We kept telling people about the Clayton Homes and about it's either hell out there and they're missing out. It is a dream home for us. I'm 65 this year and my brother's 64. He kept on saying that he never thought he would be able to have a place like this. It is perfect.
Claudia, we are so happy to read the story of your home buying experience! Thank you for choosing us to provide a home that meets all of yours and your brother's needs. We appreciate you taking the time to share your experience with us!
Reviewed July 30, 2017
I dealt with Cindy and the Jeff down at the Oakwood Homes through Clayton Homes and they were wonderful and awesome. They were honest with everything and made the whole process easy. When I went in and picked the colors, they explained everything with my first time buying a home and made this thing very comfortable. I also had a price range that I wanted and they stopped there. That's what I was impressed about the most.
I got energy efficient appliances, my bill is 130 bucks a month, and I can't complain about that at all since I got two kids who are always watching TV in every room plus the AC runs all day. I also plan to add other features on my home sometime in the near future. I was totally pleased with Clayton Homes and I'd recommend them to anyone. My aunt and uncle lost their home to a fire back here about a month and a half ago and I recommended them to Clayton Homes. They are getting ready to get things started with them and get another home.
We are thrilled to hear how pleased you are with your home, Dewayne! We aim to provide an informative and as effortless as possible home buying process. Being a first time home buyer, we are especially glad that's what you experienced! Thank you so much for taking the time to share your feedback and for recommending us to your family!
Reviewed July 30, 2017
Our experience with Clayton Homes has always been fine. We went through Oakwood Homes and the people there were very nice. They helped us with everything. I just got what was available and I didn't get to do anything extra. My daughter helped me get this place and she really did a lot for me. Also, it was really easy talking to the people at the finance company. I was satisfied that it turned out good and I would recommend them.
Dona, thank you so much for taking the time to share your positive feedback! We are pleased to hear you are so satisfied with your home buying experience!
Reviewed July 29, 2017
My wife and I were very pleased with our home buying experience with Clayton Homes. As far as I'm concerned DNI Homes set my house then Clayton Homes bought them out right in the middle of our buying process. We chose them because their saleswoman was very attentive from the minute we walked in that place. However, we ended up buying the model home due to a problem with the builder that was going to build our house. We started looking for a house in January, bought it mid-June and they had set and delivered it in November. I am recommending them but only on the basis of the sales person that we dealt with since I didn't really know anybody else there.
Now I do have some issues that happened during the process and we're going to see what happens in early August or mid-August to take care of some of the problems. I do not have a lot of big issues but there are about 15 to 20 things on a punch list that needed to be done. I talked to a Terry last week and she was giving me the name of the service department who's supposed to be here sometime mid to late August to do a few things they said that would need to be done.
I have a one window upstairs that has broken steel. I had a step back thermostat that was filtered out that I had to replace with a regular thermostat. I got my CFI's on the outside of the house. There are some lumps and bumps under the linoleum in the kitchen. There’s a piece of what feels like plywood under the carpet. And there's a decent part of the parting law when we separated the house. The guys who did it did a wonderful job except for one that I got to get redone. Sometimes it looks like it was done by a chain saw but I'm sure they'll take care of it. Other than that, I'm very pleased. I used to be a home builder myself so I know what it takes to make everybody happy.
Anthony, we are so pleased to hear that you are so happy with the salesperson who worked with you through your home buying experience. Thank you so much for taking the time to share your feedback! A member of our Customer Advocacy Team will be in touch privately to follow up on the repairs you are still needing done.
Reviewed July 29, 2017
Clayton Homes' consultant did a good job with keeping me updated on everything that was going on. She made sure that I knew what was happening and why it was happening that way if it was taking longer than usual. She also made sure I was satisfied with everything. We moved into our Clayton home the first of November so we haven't been there a year yet. I like it but the only thing is even though it has a lot of room, there's not much storage in the bathroom and there's no cabinet space for you to be able to put towels and that type of stuff. However, it has a lot of cabinet space in the kitchen and in the little dining section which is great. But, that's a little bit excessive compared to where I needed it.
The dishwasher doesn't work very well. My dishes were getting cleaned for the first few times. But after about two months of using it, I hand wash the dishes before I put them in the dishwasher to run them because when rinsing the dishes off they were still not that clean. I made sure that I'm using the products recommended in the booklet but it doesn't make any difference. It's disappointing for me because in the apartment that I live in the dishwasher was old but it works. I didn't even have to rinse anything off and everything was clean. Other than that, the stove and the fridge are fine. Also, the power bill has been great. When summer came and my son was home all day, I felt like my electric bill was going to really go up but it hasn't gone up that much. That's awesome. I had a good experience and I have recommended them a couple of times already.
April, we are so pleased to hear how happy you are with your new home! Thank you so much for taking the time to give us your feedback. We will definitely pass along your thoughts on the bathroom storage to the Home Building Facility! A member of our Customer Advocacy Team will be reaching out to you privately for more information on your dishwasher!
Reviewed July 28, 2017
We went to Oakwood down in Millsboro. From day one when we walked in the door, we met Shelly down there. She was very informative and was right on the ball. She was very good along the way, explained a lot to us, and even told us to look around. And she said, "You'll probably come back" in which we did. We looked at about five other places and we actually came back to her. We bought our home through Clayton Homes. She turned us on some very up to the minute end financing people. We got our mortgage through them. Then our warranty is not even up yet and we bought an extended one that's got a five year warranty on it.
But we had a few minor things. We had a leaky faucet. We had our floors fixed, a bathtub and a master bathroom that wasn't getting hot in it that was because of the mixture of the bed. And they came right out and took care of it. A storeroom door wasn't closed correctly and the next day, Don was here and took care of it. Then the house was done in November and it was our wet season here in Maryland and the yard was mud then I informed them of it. They said they would take care of it and the grounds guy would be back when the weather was good. And they came back, leveled it and seeded it, and it looks great right now so we're very happy with it. We've already sent them another two customers. They’re very great and they've done a good job.
We are so delighted to hear of how well your home buying experience was, Dennis! Thank you for taking the time to let us know what a great job our team at Oakwood in Millsboro is doing.
Reviewed July 28, 2017
Overall, the home buying process with Clayton Homes was medium-easy. We had to go through a couple of different submissions because they were submitting our home plan out to Vanderbilt for approval. The process would be simplified a lot more if they would run an application to determine exactly how much I could get qualified for, then let me choose something after that has been determined. I gave them a price range but it was based on what I knew I could pay per month. They chose a home but my credit rating wasn’t that great which didn't help the process either. They ran it and in the first home that I had looked at, that I wanted to run with, it would’ve put the payment higher than what I wanted to be able to afford. I would’ve preferred to know that I needed to pay this amount of dollars tops. That would be my budget and within that budget, I'd go ahead and choose which home that I wanted to look at and would go for.
For the most part, their reps have been very responsive to any type of issue that I brought up. I had to have them come out a couple of times to fix these little imperfections because it’s a manufactured home where they have some things happen that they had to come out and fix. I love the house that I got but there are a couple of things about it that I really wish I could’ve done a little bit different. For example, For an example, I’ve got linoleum throughout the house except for in the bedroom and it’s a three-bedroom home. So bedrooms had the carpet and I really didn’t want carpet. It was a special deal that was going on because of the plan that I could qualify for. But I've recommended Clayton Homes to a friend.
Carla, we are glad to hear that you are happy with your home and that you feel comfortable recommending us to friends. We appreciate your feedback regarding the buying process and will definitely make sure the appropriate parties are able to hear it.
Reviewed July 27, 2017
I've worked with Clayton Homes a couple of months ago and everything came out just right. The home consultant was great. The appliances were beautiful and the electric bill stays at a certain amount every month. It stays right at around $150 and that's great. I have the standard model and it’s located on the land I inherited from my mother so I’m okay with it. A couple of my friends asked about getting a home and I let them know that Clayton Homes was really good. They were spot on and made sure I got something that I would be pleased with. If anything comes up, they see to it right away. They were really excellent.
Costella, thank you so much for taking the time to share your feedback! We are so pleased to hear how happy you are with both your home and your home buying experience. We sincerely appreciate that you have recommended us to your friends, as well!
Reviewed July 26, 2017
We purchased our modular home from Clayton Homes in Rosenberg, TX. In December 2012 it was delivered and set up in March of 2017. Right away we had problems with the back door shutting, they finally send someone out several times to try to fix it. By summer we were having problems with the A/C. After we had the home about a 1 1/2 (of course the 1 year warranty was up) did we discover the sub flooring in the laundry room by the back door was rotten. The door had been leaking every time it rained under the threshold (which was wooden) under the flooring, we had no signs of damage until I noticed a huge soft spot in the floor.
We have had AC problems every year, we have had 5 different companies out and now I am being told the unit is a piece of crap and I need a new unit which will cost $3k to $5k. (The house is only 4 years old). All the molding around the door frames is coming off, along with all the door hinges starting to break. This so called modular home (which they kept telling me was built to higher standards than onsite homes, is falling apart). The list goes on and on, this is just the tip of the iceberg. When I filed a complaint with Clayton Homes, the response was "Sorry your year warranty is up and you can file a complaint with the Department of Housing if you like." My advise, stay away from Clayton Homes.
Thank you for bringing this to our attention, Kris. We apologize for your recent home buying experience and would like to assist you. Someone from our team will be following up shortly to discuss your experience in detail.
Reviewed July 26, 2017
Took Clayton 7 months to fix problems in my home and they didn't even fix them. The people who built the home did. And found other things wrong with the house. And now they are calling me a liar saying nothing is wrong with the home. Think it's time for me to get a lawyer.
Thank you for bringing this to our attention, Diana. We apologize for your recent purchase experience and would like to assist you. Someone from our customer advocacy team will be following up shortly.
Reviewed July 26, 2017
Clayton Homes took the proper steps and kept us informed on everything including what was going to be done each day and who was coming to do what they had to do. The home consultant was also very good as far as being detailed with what we want to change and add plus all that good stuff. He was very helpful and very knowledgeable. We had a good experience and everything went well so we’re very satisfied. I also have some family members looking for a home so we're trying to lean them towards the way to deal with Clayton Homes.
We are so glad to hear how happy you are with your home buying experience, Gary! We aim to provide a home buying experience that is as efficient and easy as possible. Thank you for taking the time to share your story! We take pride in knowing you would recommend us to your family.
Reviewed July 25, 2017
Everybody at Clayton Homes has treated me perfectly. I couldn't ask for anything better. The guy that sold me the home calls me all the time and wants to know if I’m having any problems. That was a big plus for me because I'm pretty hard to please. We went through it and everything. I had a guy walk in and out a while ago and he told that for the price I gave for the home, it’s a good buy. And that's why I bought it. The price was right and the house is perfect. They came and set it up. They did everything and even set the air conditioner. They cleaned up and everything was neat. And the home consultant was excellent. I'm satisfied with everything. The appliances were clean and newer than the ones that are at home so I don't have any problems.
I am happy with my energy bills so far. We didn't have a bad winter but in the summertime, one of my bills was $87 and the next one was $115. It's great for me. Also, I'm happy with the location. I bought the lot and I had them put the trailer there. It's an acre land that means a lot of work and grass cutting. But I can't do anything since they've operated on both my feet at one time. I won't be up and standing until springtime. Clayton Homes did a perfect job and they were very good people.
Carl, we are so glad to hear that you were pleased with your home buying experience! We take pride in providing the type of home buying process you enjoyed. Thank you so much for taking the time to share your feedback!
Reviewed July 21, 2017
Clayton Homes worked with me and helped me to understand the process for our first home purchase. The customer service was great and they call throughout the process even that we’re close and within our home to check up on us to make sure everything was still going well. I am very happy with my home. I ended up tweaking on the cabinets and the flooring on it. I pulled up some of the carpets and got some flooring put down which was really good. It also came with a refrigerator and the stove and they were nice appliances. I also got the energy saving package deal that they had. My latest bill is $100 a month which is not bad and I run my air all the time. And then they added on a deck to my front porch and back porch and it looked good. It was a very great experience for me and I refer Clayton Homes to anyone.
Great feedback, Michelle! We genuinely appreciate it and we’re glad to hear that you had a positive home buying experience and that you’re enjoying your new home.
Reviewed July 20, 2017
We spoke with Clayton Homes to discuss a potential purchase. But would only give a rough estimate if we paid their extortion cost of $500.00 for "soil samples". But as we've shopped around, many companies have given us rough estimates without $500.00 first. We wanted to go with clayton because they had the floor plans we liked the most but after reading these horrifying reviews, maybe it's best to not be extorted and go with a better company altogether.
Mr. Wilson, We’re sorry to hear about your recent experience with Clayton Homes! We value your feedback and the opportunity to learn from your home buying experience. Someone from our customer advocacy team will be in contact to discuss.
Reviewed July 20, 2017
Buying a home with Clayton Homes was an easy process. The reason I went with them was their price was good and they tried to work with me any way they can. The people that sold me the home were excellent and they didn't try to make it any difficult. The home consultant was also nice and he didn't have an attitude. I like the community, as well and I found out that the energy usage is cheaper in the summertime but in the wintertime, it's high. The only problem I have is with the way the trailer was built. I only have one vent in every room. I said I need another one in my living room because it would be colder in there in the wintertime. Other than that, it was an excellent experience to deal with Clayton Homes.
Many thanks for the feedback, Annie! We’re pleased to hear you’re satisfied with your home buying experience and your new home. We will use your feedback to try to improve our home building process.
Reviewed July 20, 2017
The Clayton home we're in is different from everything else that we saw. We had been looking at trailers for two months and when we walked in the front door of the house that we got now, my wife and I looked at each other and said, "Finally we found the house that we were looking for." Initially, we looked and looked and were about to give up on trailers but this one looked like a house. It didn't look like a trailer and I hate trailers. We also got it at a really good price and we were very happy with it. We had seen smaller and trashier looking trailers for more than what we paid for ours. Finding out things about the home with the rep was a little bit slow but once we got our order put in we were all right.
We're also good with the appliances. I needed them there. But the cabinets are made out of paper so anytime I have to be a little careful not to get them wet because they tear apart. And we've had a couple doors that fell off and Clayton sent a guy right out shortly and let him put it on. Since then we haven't really had any more issues out of the home. I'm still going to have to change the paper cabinets but I'll do that myself. Our home was also supposed to be an energy efficient home. It keeps the house cool or even cold with tubes. If it had been 95 degrees around here, having a good air conditioner would mean a lot. My energy bills have also been lower. I've already recommended Clayton Homes to friends.
experience with others. We’re happy that you’re enjoying your new home and recommending us to others!
Reviewed July 19, 2017
Everybody has been super fantastic at Clayton Homes. I couldn’t ask for a better bunch of people to deal with. All of them were here to answer any questions since the sale of the house. And they’ve been timely on anything that’s gone wrong that they needed to address. The maintenance person is superb. I am happy with our location. It is on our home place property. We got a double wide home and Frigidaire for the appliances. But we’ve had some service issues with the fridge and the dishwasher. The people that Frigidaire warranty uses come from Bedford, Virginia which is two hours away and they only come on Mondays to this particular region. So, that’s made it a little bit hard.
We were in our previous home for 43 years and I can tell a huge difference in the energy that we’re using now. We also had some improvements made like the septic, we ran water in from the strait and we had two decks put in. I’m terribly satisfied with our purchase and it's been an absolutely fantastic experience. I will highly recommend Clayton Homes.
We appreciate your feedback, Ruth. We aim to provide the best home buying experience for our customers! Someone from our Customer Advocacy Team will reach out to you regarding your appliances.
Reviewed July 18, 2017
These guys could not tie their shoes. So they messed up this cash sale from the very beginning. Never followed up with any plans or documentation and could never get a hold of anyone. Louis ** is a very dishonest and untrustworthy. The sales person walked out on the agreement after three months of absolutely no progress except for what homeowner contracted. Do not agree to their payment schedule. Get everything in writing and have a firm deadlines with monetary penalties if not completed correctly and on time. These guys are nothing more than used car salesman only charging tens if not hundreds of thousands of dollars. Just don't deal with this company. You will live to regret it.
Mr. Mondragon,
Thank you for reaching out and telling us about your recent experience. We would love the opportunity to talk to you and learn more details regarding what happened. Someone from our Customer Advocacy Team will be in touch with you shortly.
Reviewed July 18, 2017
Clayton Homes was wonderful. There was no keep going around like when you go to a car dealership. I really didn't have to be in their office. They took my information and they handled everything as best they could over the phone. They got me approved really quick and just went from there. The closing process on the home didn't take very long. Our consultant was awesome. Anything I needed and any questions I had, he went over and above out of his way. If he didn't know the answer, he would find it out and get back with me. I call in and he would return my calls really quick. He stays on top even now. He still checks on me to make sure everything's okay.
I bought my property and used that as part of my down payment and had Clayton Homes put my trailer on it. I'm right by the lake right down the road. I'm extremely pleased with my location. I got the normal model and they had to come and redo my floor in my bathroom and my closet. For some reason, it was like somebody just cut the roll of vinyl in half and then went ahead and laid it. My refrigerator makes a funny sound but all in all, it was fine. I don't know if it’s just part of the refrigerator, but all my appliances work great and they go with my house.
The only issue I have and we can’t seem to figure out why I get a septic smell coming up underneath the sink. There's a little thing that's underneath there and they changed it out but I still get a septic smell in my bathroom. They put the septic system in because they included that into my financing which helps me out a lot. But when the septic was done, it kind of went into a hole because it settles. And the deck was able to get the guy to come back out and level it off to a degree. It's not perfect but it's better than it was. So, he was able to help me with that.
Other than that, the trailer's great. It's perfect, and good on controlling the heat and air. My electric bill is $70-$90 at the most and it's all electric. It really is energy efficient. I am very pleased with that. I also told Clayton Homes that after all the rain and the settling of my trailer, I'm gonna need it releveled and they told me to let them know when I'm ready. I would definitely recommend Clayton Homes to anybody. They've gone over and above. The company itself, the salesman and everybody has been awesome with taking care of me.
We are thrilled to hear how well your home buying experience has been, Alice! Thank you for taking the time to share your story with us and thank you for choosing Clayton Homes!
A member of our Customer Advocacy Team will contact you privately to get more information on the issue you're having with the septic smell.
Reviewed July 17, 2017
Our home consultant from Clayton Homes was very good. He was very attentive and seemed to care about what I wanted and making me happy. I have tow decks and overall, the whole experience with them was very good.
Great feedback, Dianna! We genuinely appreciate it and we’re glad to hear that you’re happy with your home and the great experience provided by the home consultant!
Reviewed July 16, 2017
The girls in the Clayton Homes office took care of everything I needed for the buying process and it all worked out really well. Also, the consultant was good. They walked me through everything and I can't complain. I'm real happy with the energy usage and I'm very satisfied with them.
Thank you, Irene! We appreciate the time you spent to share your feedback. We’re happy to hear we provided you with an excellent home buying experience!
Reviewed July 15, 2017
When we bought a home for my daughter, the buying process with Clayton Homes just flowed. I did the loan. I worked mostly with their rep Dianne and it was a good experience. It all went the way it was supposed to. They had to do the deck stuff and it was fine. Clayton Homes went on and beyond and I had a good experience. Everything was positive and I'd refer anybody to them.
Great feedback, Janet. We genuinely appreciate it and we’re glad to hear that you’re happy with your new home!
Reviewed July 15, 2017
I passed by Clayton Homes and decided to see what deals they had. Everybody treated me nicely over there, they had good service and their consultants explained everything to me. They didn't miss a detail. Any question I had, they answered. I was in an older wooden home before with old wiring and that had something to do with my electric bill. The wiring needed updating. With Clayton, my bill is lower now. I need a porch though and maybe I'll talk with them about what they would charge. Clayton is a good company and I had a few neighbors who came over and they wanted to know where I bought my home and I told them.
Charlie,
We are so glad to hear that your home buying experience with Clayton Homes went so well! We aim to offer a great home buying experience to each of our customers. Thank you so much for taking the time to share your story with us and with your neighbors! We appreciate your feedback.
Reviewed July 14, 2017
I moved to Kansas to be with my grandkids because my wife died about three years ago. I stayed there for about eight months and I got homesick. My son was in the army and he got medically discharged. I wanted him to come and live with me if I get home big enough for all of us to live in. I said I will make the house payment and go from there. We would be together and I could see my grandkids grow up.
I came back home and I put in an application with Clayton Homes. I had a judgment for a hospital bill against me because right after my wife died, I had a wreck. I had to show proof from where I got the money after paying my judgment and that was the biggest hassle but it was with the loan company. I was approved and I had come up with about $8,000 so I quickly put a $6,800. It took me about six months to get it taken care of. But everybody at Clayton Homes was great to me. They always did what they said they were gonna do and I've been happy with everything.
experience with others. We’re happy that you’re enjoying your new home together with your family.
Reviewed July 13, 2017
I am a 76 year old great grandmother and I recently purchased a mobile home to live near my granddaughter as I get older and my health declines. I went to Clayton expecting quality, but instead was totally taken advantage of. The manager, Ed ** recommended a contractor to do all of the work including plumbing, electricity and land. I was inexperienced in this area because my husband and myself built our home that we shared 50 years ago and so much has changed. This contractor named Michael ** caused me to have extreme issues with my depression and anxiety. He took 7 months to "complete" the work. Each time he came by he would tell me something else that needed a permit until we eventually gathered more permits than required for the work he was doing!
He would complete one job then take his equipment home and the next time he came back he would require payment for bringing his equipment all over again. This might be understandable if he worked for more than 2 hours once a month. I trusted Mr. ** to help me make the right choice to get this done in lieu of a nursing home. I've been a teacher for over 50 years and I've never had anyone do anything this horrible.
No one has come out to repair all of the issues caused by them moving the home. Michael ** is contracted with Clayton to do their dirt pads, and nothing else. This man did not even complete the water heater hook up nor did he put the electrical pole where Cleco could connect. I've spent 1000s fixing mistakes the Alexandria, LA Clayton location has made. I called to speak with Mr. ** about the issue and he would hear nothing of it. I will NEVER purchase from this company nor will I recommend them after this experience.
Brenda, All feedback is important to us and we appreciate the time you took to tell us about your home buying experience. We strive to provide a world class customer experience, and regret the experience you’ve had. We’ll schedule someone from our customer advocacy team to contact you to learn more about your experience.
Reviewed July 13, 2017
We already owned a Clayton home before and we were shopping around. Clayton had better deals than anybody else and so we purchased another home from them. However, our vinyl siding on the outside has gotten loose and the guys from Clayton are out there fixing it. Clayton has had some employee change outs recently. And so, it took them a while to address my vinyl siding issue because the lady who was in charge of after-market either quit or got fired. They had to get somebody else from Clayton to handle this problem for me. Other than that, everything is working fine.
We appreciate your feedback, Lynn! We aim to provide the best home buying experience for our customers.
Reviewed July 13, 2017
We worked with a Scott here in Quicksburg and he has been wonderful. We debated on a few different homes and his help and experience helped us make the best decision possible and we’re very happy with our home. Anytime we’ve ever had a problem, he came out and did a walk through with us and sent somebody in very quickly and got things fixed for us. He had to order us a few new parts that were damaged in transport. Anytime I ever needed anything, I call him and he always gets right back to me. It was a fantastic experience overall and we just recommended my boss to come down and talk to Scott about getting a home.
Kellie, Thank you for taking the time to share your Clayton Homes experience with others. We’re happy that you’re enjoying your new home and that you had such a positive home buying experience!
Reviewed July 12, 2017
Clayton Homes was great. The buying process was quick and easy and David, my home consultant, has been great as well and he communicated with me the entire time. We bought one of the display models off the lot and it was what we thought we wanted. The last mobile home that we purchased was back in 1995, and this was a big improvement. Everything’s been really good and my most expensive energy bill has been $107. I'd recommend Clayton Homes to someone else.
Thank you for taking time to share your positive experience. We aim to provide the perfect home buying experience for each customer!
Reviewed July 12, 2017
Harold, our salesperson from Clayton was absolutely wonderful. We told him what we were looking at over in Greenville at Oakwood Homes. He said that the guy from Oakwood Homes was charging us way more than what we were getting. We were actually looking at a trailer that had been sitting on the lot for almost two years and he was going to charge us full price. There were no deductions for the unit being a floor model. Harold told us what our bottom price could be for what was basically the same thing brand new and it was $9,000 less. Harold was upfront with everything. And so, we told him to hook us up.
Since the purchase, we've added a porch at the front of the house and a small deck at the back. Furthermore, my wife and I found some rails that had split and we called Harold about it. He asked us to send him a picture and when we did, he said that the guys from Clayton would be out here the next day. Clayton called me that afternoon and said they couldn't fix the rails because they were doing two more porches and that they would be out here by Thursday. They replaced the split rails on Thursday and it was perfect.
Also, one thing I didn't like about the appliances in the home was the stove. I had bought a flat glass top stove and what came in with the trailer was a regular one. I kept the same stove because it was black. Still, the only thing I would change in the home would be the stove. Also, we had some issues with our water heater. Rodney, who is on Clayton's service crew, had to take the water spigot apart and adjust it so that it would turn far enough for the hot water to come out. So now, we have hot water in the shower and the tub. Clayton has been really diligent with everything. And so, I've recommended them to two or three people already.
Aubey, We’re delighted to read your feedback about Clayton Homes!! Thank you for taking time to share your positive experience. We are so happy that you are enjoying your new home and that you had excellent experiences with your home consultant and with your service technician.
Reviewed July 11, 2017
I had been looking around mobile homes and tried a couple of spots and things. When I went over to Clayton Homes, I was guaranteed to get a house right here and I got my credit right. The reps I talked to were pretty good and the appliances that came with the home I got from them were nice. I have a problem with the bottom side of the trailer but I can repair that myself.
We appreciate your feedback, Duquan! We aim to provide the best home buying experience for our customers! We will reach out to you privately to see if we am assist you with the repairs to your home.
Reviewed July 11, 2017
The home buying process with Clayton Homes was very good and the home consultant bent over backwards to please me. He made sure that I got the things that I asked for. I'm elderly so he did special things for me. I got a side-by-side refrigerator with an ice maker and a smooth top stove. I love the area I’m living in and my new home. I moved my trailer next to my daughter and the road we live on only has 7 people. On the other hand, I'm not satisfied with the doors. They had come out and worked on my front door but they rigged it. I'm also not happy with my storm doors and I have to have a well done. I'm getting sediment through my water.
We appreciate your feedback, Babara. We aim to provide the best home and buying experience for our customers! Our Customer Advocacy Team will contact you privately to see if we can assist you in obtaining service on your doors.
Reviewed July 10, 2017
I'm very satisfied with our salesman and our home buying process at Clayton Homes. We got a brand new set of appliances that came with the house and our energy usage is astounding. We moved from a smaller house to a bigger one but our power bill has gone down. The appliances we are using are probably using the same amount of energy but the insulation of our heat pump is more efficient. We've been extremely happy with that. We also had a well dug, a septic system put in and I've added porches to the house aside from the standard 4x4's that you have to get in the same pass codes. So, we've extended those with a fence in a backyard. I grew up in the area and so we love the community. We would buy from them again if we ever needed another house. They were phenomenal.
experience with others. We’re happy that you’re enjoying your new home and saving on energy costs!
Reviewed July 9, 2017
I've recommended Clayton Homes many times. The homes are beautiful from the displays that they had and the consultant was very convincing. The people I've talked to were also very concerned about what my interests were. Alex was really helpful and right on me all the time. He was always really concerned, right there walking me through my purchase, and reassuring me that if I had any concerns, I could give him a call anytime. I really appreciate the time and effort that he put into it.
I went to a mobile home park and the permanent foundation of the trailer I got was already established. Knowing that the trailer came with whatever comes with a standard mobile home, I couldn't make an adjustment. But the price was my concern too and things worked out really great. The energy bills are reasonable. I have an air conditioner in the window and that's comfortable. The appliances that came with the trailer are also really nice and everything is color-coded. But the seams aren't even throughout the house. Clayton could have done a better job on them to make them more balanced. I found that out when was I hanging pictures. They looked awkward because one side's not matching the other but it's working out.
We are happy to hear that your home buying experience with Clayton Homes went well, Linda! We take our customers' wants and needs very seriously. Thank you so much for taking the time to share your feedback.
A member of our Customer Advocacy Team will message you privately for more details on your seams.
Reviewed July 9, 2017
The process of buying the home went smoothly. It’s just that I had a little trouble getting stuff done afterward. I got a crack in my foundation and I said something to them two months ago about that. They said the guy that did the brick work has been wanting to come by and look at the foundation. But he never came by. A piece of my backsplash in the kitchen that goes on the wall wasn't on there when it was built. The guy said, "They've been leaving those off for some reason." I never got that piece.
The home consultant, Scott, was really nice. The appliances were new. Overall, I am satisfied with my experience. My only real issue with them was, I had a single wide sitting on my land. They said that when we got in our house, they'd remove the single wide off. He said, "I'll have my guys come in. We'll fix your yard, sow your grass. We'll make it look really good." After they pulled the single wide off, that was it. I was left to plant my grass and everything. Scott said, "No, we don't plant grass. Because if we do and it dies, then people want us to redo it." It turns out, we were misled and I would have handled it differently.
Hi Brian, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience you had with Clayton Homes. We’ll schedule someone from our customer advocacy team to contact you.
Reviewed July 8, 2017
Clayton mobile home (2017) year model had the skirting put up two days after delivery. This gave no time to install plumbing and electrical. I had to source it out to employees of Clayton Homes (Searcy) upon Clayton Homes management’s advice. The jobs (electrical/plumbing) was installed, in my opinion substandard and without permits or licenses issued by The State of Arkansas. The water heater inlet hoses were NOT connected and for approximately 25 minutes flooded the kitchen and all the insulation and subflooring. I brought this to their attention and was told it would dry out with no mold or mildew. The sewer lines and waterlines were held off the ground by (bailing wire). The water input lines were not properly cleaned and cemented and after 2 days they all separated leaving a 'small' pool of water under the mobile.
I brought the above to Clayton Homes, Searcy, the Searcy management and also corporate Customer Service to no avail. The sliding glass door will not lock and unlock, which I was advised the part was in the service truck but he choose not to install the new parts. (Security and safety) Concerns for burglary and exit in case of fire or disaster. The house was NOT financed through their broker and appears, in my opinion, was a factor, of the substandard workmanship and work done without qualified Clayton Homes, Searcy, AR tradesmen with proper State License.
In my opinion, due to the mobile home being paid in full I have no recourse in getting the situations corrected to The State of Arkansas standards. I have attempted to get the above (jobs-electrical/plumbing) fixed according to code without any response. In case of fire and developed mold/mildew I will have no recourse due to non-licensed tradesman (employees of Clayton Homes Searcy). The above is my observations and opinions from first hand observations of the above work being performed. To keep this complain in proper perspective I did not list individual names of the employees. No malice or aforethought was expressed or indicated or written to be slanderous and libelous. The above is true and accurate as written to the best of my knowledge.
Mr. Otto, We appreciate the opportunity to address your situation. We would like to review your situation more thoroughly. We have notified our Customer Advocacy Team and someone will contact you within 48 hours.
Reviewed July 8, 2017
The home buying process with Clayton Home was fine and easy and the service we received was great. The people that assisted us from the Hampstead location were wonderful and communicative. They answered all the questions and were always available. Darren, our home consultant, was great too. My father opted to upgrade to all-sheetrock. The bills are within line of what they should be. They live on my property and they’re happy with the neighborhood.
Kristi, We’re delighted to read your feedback about Clayton Homes of Hampstead! Thank you for taking time to share your positive experience. We aim to provide the perfect home buying experience for each customer!
Reviewed July 7, 2017
My experience with Clayton Homes was excellent all the way around. They were helpful with everything. We knew exactly what we were getting and they explained every little detail to us. The lady that sold us the home was in constant contact with us. I talked to her at least three days a week and they led us right through the process step by step.
This was my first home purchase and we had taken the kitchen that had the refrigerator, with the icemaker and water. We did a little upgrade on the kitchen and the cabinets and they’re very good appliances. The heat pump is outstanding and we have saved a lot of money with it. We got 1800 square feet and the highest electrical bill we’ve had has been $95. All in all, it's one of the easiest and best experiences I’ve had as far as purchasing any kind of home. I would recommend Clayton Homes to anybody. We’ve been in the home for almost a year now and they still check in with me often if there’s anything that needs to have work on or anything’s going wrong.
We are so pleased to hear that your home buying experience with us went so well, Howard! Thank you for choosing Clayton Homes and for taking the time to share your story with us! Congratulations on your first home purchase!
Reviewed July 6, 2017
I looked at regular homes and they were stick-built. With Clayton Homes, there weren't that many of them down here and we could pick up this trailer for a reasonable fee. Plus my daughter said that it’s the home she wanted. So we had decided to move down here from Rhode Island since it was just getting too expensive to live there. The taxes are three times as much as they are down here and we've been in here since December. My daughter lives in a Clayton home too.
The salesman was nice at first, but after I bought the place, he got rather snippy. I had paid for the entire house including a deck on the back but then we decided we didn't want the deck because there wasn't enough room out there and we weren't going to use it so I wanted my money back for the deck. But the salesman was bound and determined that we weren't going to get that money back. He was mad because we stopped there at their office one day to talk about it and he came running out and told me that Eric, who was the manager of Clayton, was not there. I knew very well he was though because his truck was there. I went back the next day which was the salesman's day off and spoke to Eric himself and he was very nice.
He told me how much I was getting back and I had it back exactly when he said. Then the salesman came in to fix something that was here in the house and he had to check for the refunds and literally threw it at me. He'd been with Clayton Homes for 12 years but he acted like he was afraid of me and it sounded strange. I came from up north and I'm what they call an old, foreign Kankakee and I argue if I need to which he didn't like. I have learned that salesman is no longer with Clayton Homes though.
Our house wasn't brand new off the assembly line but nobody ever lived in it, it had been a demonstrator type. I like the home and I also love is the two bathrooms since we only had one before. The closets also are huge and there's plenty of closet space. However, as you come to the door, there's a foyer and the master bedroom across it. I would have had it that the master bedroom wasn't so close to the front door though. Also, I had a small deck put on the front and there had to be a stairway coming down off the back. Everything they did was already cut and measured but it's not the greatest quality. I had a garage built but I had a completely separate company build it because it was a much better quality than the fellows who worked on the deck.
There were also a few things that needed fixing but they have all been taken care of. If we have an issue, Clayton Homes has been very good about it. Steve was a repairman that works for Clayton Homes and he was excellent, pleasant, comes when he says he's going to come and very knowledgeable. He is an asset to Clayton Homes.
Thank you, Brenda! We appreciate the time you spent to share your feedback! We’re happy to hear we were able to provide the home you needed and excellent post sale service. Thank you for sharing the feedback regarding the home consultant. We will use it to improve our customer experience.
Reviewed July 5, 2017
My fiancé and I just purchased a home that took 6 months to actually close on. Clayton originally told me that it would take 2 weeks back in July of 2016! Clayton sales representative forged my fiancé's initials on a "sales contract" which is ILLEGAL!!! On top of that they told us the home cost $70,000 when in actuality is cost $75,500. They changed the price after we agreed to buy it! Of course that raised the sales tax, as well. They promised we could make color changes, add bedroom ceiling fans, change the type of shutters on the outside of the home, when all along they knew they were lying! Especially this one woman we specifically dealt with! She told us so many lies it was hard to actually keep track of them!!!
On top of that when they finally put the home together, they did not tighten the electrical wires, the sewer container is rising from the ground, and the stove didn't work! They gave us the "bottom-of-the-line" appliances on purpose! The refrigerator doesn't even have the capability to make ice! In conclusion, forgery is against the law! That is a MAJOR concern for us. If I had known what I know now, I would have never chosen this company to do business with. They are messing with people's families, safety, welfare and lives!!! This is NO JOKE!
Thank you for bringing this to our attention, Jacqueline. We apologize for your recent purchase experience and would like to assist you. Someone from our Customer Advocacy Team will be following up shortly.
Reviewed June 24, 2017
I paid cash in 2008 for a 2007 Clayton which I thought was the best. Which I've called everyone even the Louisiana fire marshal. My roof looks like a roller coaster. You can see the ceiling beams. The bathroom vent leaks. The floors have had to be replaced. Cabinets look horrible. Cabinet top is coming up. I feel someone should return everyone's money in full. I was also charged extra 600 for extended warranty that the manager at Southwest didn't know nothing about so the salesman screwed me royally. Also I paid cash in full didn't get any kind of break in the price.
Hello Denice, We sincerely apologize about your home buying experience with Clayton Homes! We appreciate your feedback and would like to talk to you about your experience Someone from our customer advocacy team will be contacting you within 48 hours to discuss your experience
Reviewed June 7, 2017
I purchased my home in Dec. of 2014. My husband passed in September of 2014 & I wanted a home with no problems and something I could move into and not worry about to start my life over. It was and still is nothing but a nightmare! I have repeatedly asked for the correct ductwork to be fixed along with numerous other issues and some were repaired while others were just patched over and look like a cheap home. I paid 119,00 cash for my house and I feel I was lied to taken advantage of and belittled numerous times mainly because I am a woman and because I was going through hell already so I guess they figured I didn't know better.
I have emailed, called and called and told those people no longer work here and I need a better attitude and maybe things would get done. They are rude, liars and I will never promote or buy from them again! Biggest regret of my life, trusting them to build my home like the model one they showed. Hope this helps others to not be tricked into believing they care!!!
Lee Ann, We’re sorry to hear about your recent experience with Clayton Homes! We value your feedback and the opportunity to learn from your home buying experience. Someone from our customer advocacy team will be in contact to discuss.
Reviewed June 4, 2017
I purchased my home in February 2014. I informed them that I needed them to provide the dirt to level off my land. They included this in my contract and I paid for this service. They never came to look at my land to see what needed to be done until they were ready to haul dirt. Once the manager got out here, he realized that it would take a lot to build up my land. Once he found someone who would do it, the company stated that it would cost much more than they allotted in my contract. The manager asked me if I would allow them to utilize the dirt that I had on my land from an area that was just there. I agreed to it. My contract was never changed to reflect this. This is now the latter part of the month of April. Once they got the leveling down, the problems began. Once the home was delivered the process began to break down.
There were numerous issues that I encountered. House was not and still is not level. Below is a list of issues and if they had been corrected. Floors squeak, AC unit flickering lights/pulling hard, Shower walls not secured in either bathroom, Closet floor in bedroom 1, Closet trim in bedroom 2 fixed, Kitchen drawer off track fixed, Piers (cracked bricks), Marriage Line unstable (caulking from repair is peeling, there is a gap between the molding and ceiling), Area around window in living room bulged out, House not level??? House not joined together properly, Front door stripping is off, Siding placed up without leaving space for dryer ventilation, Drip Edges around the house fixed, Siding coming off on the end of home fixed, Leaked under sink flooded kitchen may be damage to subfloor, Wall behind door in master closet stained or not painted (not even sure of), Stains left on carpet from first installers - purchased shampooer.
Bedroom doors are off and is not flush when closed (the top of door is rubbing the trim) fixed, Trim around Master bedroom is coming off, Gap at ceiling of master bedroom and living room, Front door will not close and catch, Roof leaked and stained ceiling fixed, Ceiling at front entrance is defected, Marriage line in ceiling caulking is peeling, Molding coming off in bathroom where they had to place a double floor trim to cover the hole in floor.
All feedback is important to us and we appreciate the time you took to tell us about your home buying experience. We strive to provide a world class customer experience, and regret the experience you’ve had. We’ll schedule someone from our customer advocacy team to contact you to discuss your home buying experience
Reviewed May 26, 2017
We had to buy a new and bigger home because we ended up with my 6 grandbabies. Jodys from the home site has gone beyond to help us find a great home. Always picks up the phone when we call. Love him. Great guy!!! And Vanderbilt bank has been great. Amy, Bruce, Jessie, David has went out of their way to make the loan work for our family! We didn't know what we was going to do with what we make and a new home but they made it happen. I will be forever grateful to them.
Thank you, LeAnn! We appreciate the time you spent to share your feedback! We’re happy to hear we were able to provide the home your growing family needed.
Reviewed April 26, 2017
I'm a disabled vet and can not see or walk well. Clayton Homes took advantage of this. The house hit a tree during transport but Clayton Homes did not tell me, but tried to hide it from me. The entire front wall had shifted back, twisting the metal front door, damaging wall sheathing, buckling siding and damaging soft/fascia. They tried to patch up some of the damage, and then told me that there was nothing wrong with the front door, even though it would not close and allowed cold air in. Finally 8 months later they replaced the front door but it was only by accident that I found out about the home hitting a tree. There is still damage to the siding and sheathing.
Sub-floor improperly installed. One 4'X8' sheet is coming up through the vinyl. In the hallway the sub-floor was not butted up together and they laid the vinyl over the gap without fixing first so female relatives wearing high heels risk punching through. They laid the vinyl flooring over loose nails and screws. When I asked the factory rep why they didn't take the time to sweep the floor first, he told me "they don't have time. They have 8 minutes to install all of the flooring in a house. We go back and fix everything later on site". That means taking a knife and cutting through your vinyl floor to get the nail or screw.
They set this house 5 feet off the ground! Higher than any home they have ever set before, even knowing that I am a disabled vet and can't see or walk well. So high that they did not have stairs tall enough to fit so 9 months later I still do not have stairs to the front door. I paid for extra items like handicap doors and they did not install them. I paid for an upgraded filtration system but did not receive. Instead they installed a cheap Mexican furnace that takes a thinner (1/8"), and longer filter than you can buy, so I have to purchase two and modify them to fit. They installed a very small water line, and refuse to fix it so I am left with a trickle of water in the shower and sinks, and can not use the dishwasher.
My aunt had to clean for 4 days before I could move in. They didn't even bother to sweep the floors before shipping it. The cabinets and floors were covered in sawdust, cut off wood pieces, slopped paint, glue, etc... The end of the house, which was the front as it was towed down the highway from Tennessee was covered in road grime and oil and now is permanently stained. Clayton Homes could care less, and they have no pride in their work at all. They are only worried about getting paid. Once that happens, it is virtually impossible to speak with them.
Clayton Homes took 63 days to hook my gas up so I could not cook or take a bath during that entire time. When I called, I was told "it's top priority, the top of the list. We'll send someone out right away". Another two weeks would go by and I would keep calling with the same response. Then to top everything off, it took them ANOTHER 24 days after that to get me a refrigerator! I have no idea what I would have done if I had kids here. Living in this home is like living on a movie set. It's all smoke and mirrors. Once you open a cabinet or look a little closer with the lights on, you see just how cheap everything is. The cabinets are literally made of cardboard like material. The door and window trim is made from the same stuff.
Clayton Homes advertises Energy Smart Homes, but they DO NOT INSULATE AROUND DOORS OR WINDOWS!! I discovered this by accident when they replaced my front door. Take the door or window trim off the wall and you can literally look outside! No wonder I almost froze to death this past winter! Ice formed around the doors and windows when the temp dropped to minus 11. Moisture got behind the wall next to the back door, froze and sealed that door. We had to rent a 36000 btu heater to thaw it out and get it to open.
The furnace is placed in the wrong location. The end of the house so the master bed and bath get no air at all. My razor froze on the shower shelf during the winter. You freeze all winter and then roast all summer. I can not open any of the windows on nice days because the cheap windows they use have a design flaw. Every window and door frame have small drain holes on either side. Those holes are just big enough to let flies and mosquitoes into the home. If you close those holes up, water backs up and voids the warranty. So, if you have a nice day and want to let some fresh air inside... you can't. When I complained about the local sales crew, the manager at Clayton Homes of Troy started calling my relatives and hanging up when they answered. He would also leave 4.5 minute weird music on the voice mail if no one answered. I had to threaten legal action to get it to stop.
If you leave a negative comment on Clayton Homes website or Facebook page, they delete it and block you so that you can not leave any comments again. The local Clayton Homes of Troy Facebook page does the same thing. All of the positive reviews are from THE EMPLOYEES and their relatives which you don't know until after you have purchased and start to recognize names. Clayton Homes is a huge scam and rip-off! They have no pride in their work. Could care less. Don't want to hear from you. I was told that most people just accept what they get and that I should do the same. I paid $60,000 for something that cost maybe at most $15,000.
We’re sorry to hear about your recent experience with Clayton Homes! We value your feedback and the opportunity to learn from your home buying experience. Someone from our customer advocacy team will be in contact to discuss
Reviewed April 4, 2017
I purchased a Fiesta home from Clayton Homes, which was doing business as Luv Homes in 2006. Two or three weeks into it, I noticed a soft spot in the kitchen area. I send a letter and a list of other complaints I had at that time. They send someone out to check, I was told they couldn't find anything wrong. Then I noticed the bottom of the kitchen cabinet was starting to buckle out. Since then I have had numerous soft spots in the floor. There is water leaking through windows and areas around back door, which has finally caused the floor to weaken. I feel that I have been paying for something that is not worth it. I have also had a/c problems, mold problems, window that just burst out for no apparent reason and other problems.
We’re sorry to hear about your experience with Clayton Homes! We value your feedback and the opportunity to learn from your home buying experience. Someone from our customer advocacy team will be in contact to discuss.
Reviewed March 23, 2017
My husband and I had looked at a lot of mobile homes in our area. Due to our credit not being the best we had put off trying to purchase a home until our credit was a little better. Clayton Homes had a special one weekend in our town so we thought we would try again even though we did avoid going to them due to the reviews. Well I can tell you the reviews are very true. We have had the worst first time home buyer experience you could possible have. We were not fully informed of certain issues we were responsible for when we volunteered to handle the skirting. We were not told we had to buy it out of our pocket if we were going to install it. They put us down as doing our own electrical work when we had told them we were only doing plumbing, skirting, pad, and trim out so we had to pay an extra $100 to buy the permit for the electrical.
I finally got the company to buy the skirting after it sat on our land for 2 months without any and we have installed it. The shingles are falling off and I have a list of about 20 things that is wrong. I have finally got the factory involved but have been told they will not fix any of the cracks in our sheet rock because that is part of the trim out and we are responsible for it. Our dining room floor is buckled and that is from the decking not being correct and they are supposedly going to send some contractors out that work for the factory to fix my list but I won't believe it until it is done. We have been in this home for 3 months and you can tell that this company does not care anything about fixing their issues because they always blame someone else and pass the buck.
If you are looking at buying a mobile home do NOT go to Clayton Homes anywhere. I would strongly suggest you read reviews and research these companies before making such a major investment. I will never recommend this company to anyone. I have only uploaded some of the outside issues, but I have a ton of other pictures from the inside that I don't have on this computer. The eve metal is bent to hell and there are holes in our vinyl siding that they sent someone out there 3 times to fix and still missed some. The shingles are broke and needing to be fixed.
I'm telling you in this company they don't believe in the customer is always right or making anyone happy or satisfied. They have one handyman for the entire panhandle they cover and he even told me he doesn't have time to stay at one person's home to fix a lot of issues because he has so many to do and he is the only one they have. It is poor management on their part to sell homes to people and then can not even make sure their homes are complete and able to be lived in comfortably and fix anything in a timely manner. It's ridiculous the kind of company they are and they get away with it even after so many bad reviews and complaints. I have filed a BBB complaint also and if they don't fix to my satisfaction I will be hiring an attorney which I know several because I work for attorneys. I feel sorry for everyone who has listed their complaints on here. It is sad to see Clayton is so bad throughout the country.
Hello Calista, We sincerely apologize about your home buying experience with Clayton Homes! We appreciate your feedback and would like to talk to you about your experience Someone from our customer advocacy team will be contacting you within 48 hours to discuss your experience.
Reviewed March 19, 2017
We purchased our home in February 2012 during the Minot Home Show. The Home was bought thru Iseman's of Minot. We were told our home had a PROPOSED delivery date of June 1, 2012. We had 4 months to sell our current home. We were so excited about this home, we kept looking on the Iseman's website at it!! My husband, not being very computer savvy clicked on the SD location by accident. We saw the same exact home that we just purchased for about $10,000.00 cheaper!!! I immediately called the number listed in South Dakota. The Sales Rep (Toby @ **) at this location sent me a QUOTE for the same exact house, being delivered to the same exact location for $10,000.00 cheaper than what we purchased it at the Minot Home Show. Keeping in mind this is when the Oil Boom was at their prime and sale prices skyrocketed out of control.
First thing I did the next morning, I contacted my Sales Rep, Mike ** with Iseman's Homes in Minot and told him I wanted to cancel our contract, due to the fact we were a victim of Price gouging!!! Upon request of the Sales Manager of Iseman's in Minot, he asked if I could send him a copy of the quote (which is dated March 12, 2012) I received from THEIR office in South Dakota. Meanwhile, the first couple to look at our current home, put a deposit down, with a contingency of our new home becoming available and livable.
On March 16, 2012 at 9:30 PM, we received a call from Timothy ** (cell # **). Tim advised us this was a true MISTAKE!! "The Sales Rep in South Dakota was a new Rep and didn't know what he was doing. The home he sent you a quote on was not a "NEW" home." If we were to purchase this home we would not be able to pick out the colors that we wanted. We spent approximately 45 min. on the phone with him. During this time, we realized Mr. **'s words were very slurred!! We had MANY, MANY questions for him. Questions that Mr. ** could not answer!! Mr. ** ended the call by stating " YOU PEOPLE ARE PISSING ME OFF" and hung up on us.
We received an email from Tim, stating that he was assuring us he is doing everything possible to make us happy. He had us convinced the cheaper home did not have anything we wanted in our original contract that we signed in Minot. Foolishly, we believed him!! Tim offered to take $1329.00 off our original purchase, and we were to keep this "hush-hush" due to them selling several homes at the Indoor Sale for our original price.
So we receive another quote from Tim, dated February 2012 for the lesser amount. To fast forward all this... June 1, 2012 comes, and guess what??? Per Mike ** at Iseman's in Minot, they have no idea where our house is!!! Since we have already sold our current home and will be homeless in a few weeks, good ole Mike ** offers us his camper to live in until they locate our house (nice guy huh!). We let our buyers know our predicament and they are willing to wait until our house is ready. Mind you, this is June!!! After a million phone calls and trips to the Minot Sales office they finally FIND our home. The time frame has now jumped to the middle of August!!! To make a long story short, we are finally able to move into our home October 2012.
This home was sold to us under the understanding it was "NORTH DAKOTA made". Hahahaha!!! The first storm that we experienced, half the siding of the home blew off!! We called Iseman's who told us we now needed to contact "Clayton Homes". I get in contact with Larry ** of Clayton Homes. I tell him what happened with the siding. He sends his crew out and reassures us that they have the problem solved. He STATED, "The siding was not properly attached, every other piece was stapled in, however we fixed it and you won't have any other problems."
The next winter comes, 2013, a few more pieces of siding fly off the home. We thought OK we can just get that fixed. 2014 comes, a few more pieces of siding fly off. Ok now this is becoming an issue. Upon speaking to the contractor who we had to hire to fix the siding on numerous occasions, he stated, "The entire house is only stapled together and the pieces of the siding are too far apart, they barely touch each other. You will continuously have this problem until you re-side the entire house!!!"
So now we contact Larry ** again. I let him know and send him emails and pictures of the siding, not only is the siding coming off, but all the windows on the North side of the house have been replaced by us, due to stress cracks, and they need to be replaced again, not even a year after replacing them with THEIR windows!!! I have also sent him pictures of all the cracks in every corner this house has to offer, including down the main seam where the two pieces were put together.
Larry ** and his "Uppers" told us, "As a customer courtesy, we will reimburse you the $125.00 you paid to Kolden Construction for the repairs done to the home in October 2016. And as already agreed to, we will be more than happy to send you 4 square of siding, at no charge to use towards future repairs." FUTURE REPAIRS!!! Which tells me they know they screwed me over and will not fix the problem but they are willing to send me material so I can fix it!!!
First of all, the siding they are willing to send me will not match the siding currently on the house, due to the poor quality of the siding and it's fading. Secondly, if they are will to send me material and parts for FUTURE repairs, what does that tell you... They know their quality of workmanship is poor. So I asked Larry, "If you bought a $100,000.00 Corvette, and all of a sudden the paint started chipping off, would you be satisfied with touch up paint for future repairs???" Well, this home is my corvette!!! My home is only 4 yrs. old and this company is telling me that due to the warranty expiring, the repairs to the siding is at my cost!!! Imagine that!!! A home that cost you well over $90,000.00 and it is already starting to deteriorate!!!
I am not sure if you can see the pictures, but I have included pictures to back my story. Unfortunately, I have a video of the siding blowing in the wind and your site does not support videos. Please contact me if you would like to see this video! This couple had no problem with that since they had a home of their own to sell. We stayed in CONSTANT contact with our Sales Rep. from Iseman's Homes in Minot ND; Mike **. Mike kept reassuring us everything was on schedule!!! Once May of 2012 arrived, I then contacted Mike **.
Reviewed March 17, 2017
Bought this place 18 months ago new. Started having problems as soon as we moved in. Most of the trim inside had not been nailed on (some still hasn't). When complained they sent out repairman who hammered a few brads in and then covered them with white caulking, no paint. This left large places on molding that now look rough and unfinished. Next both doors began leaking when it rained, took 5 visits to fix problem. Wind hit back door and blew it across room and into inner door, inner door had to be remounted. Outer door had to be replaced as it had been incorrectly mounted at the factory. Pipes kept freezing in cold weather until well was covered with insulation. Entire house was out of kilter and slumped into the center between both halves (double wide). Inner and outer walls were cracked as home settled. Repair consisted of white silicone caulk and paint over caulk, which lasted about 1 month.
Oven stopped working after 3 months, had to wait 3 weeks for new part for repair. Floors began to warp and buckle after 5 months as supports began to sink into soft ground below home. Repair consisted of a new jack under one spot that was sagging, which caused the floor to raise and a dimple to appear in floor. Counter tops began peeling off in long sections, repaired 6 times over 1 year period. One month before warranty ended factory refused to make any further repairs. Air conditioner began freezing in summer when used. Installer came out 4 times to repair but it is still freezing and now the warranty is up. Walls were supposed to be textured dry wall, instead it is paper with plaster cover. All walls have cracked around windows. None of the inner doors would open or close properly when we moved in, took 4 months to get them corrected.
Floors began to creak and bounce after 6 months, caused by the joints not being laid over the floor joists so joints "float" causing entire home to shake and bounce when walking through. No correction was ever offered. Outer walls are concrete board, and all are cracking and separating from one another. Area around septic tank caved in and they sent out someone to refill it (after 4 months) then it caved in again about 2 months before the warranty ran out and they put off fixing it until the warranty ran out and now refuse to do anything. All outside pipes leaked and needed to be replaced.
Home was painted wrong colors at factory and when complained about was given correct paint and told to paint it myself. Insulation is a laugh, home gets to over 90 degrees in Summer with the airconditioner on, electric bill runs $300-400 a MONTH for energy efficient home. All in all, it has been a $147,000 disaster. Don't EVER buy from Clayton Homes, they make cheap garbage and don't stand behind it even when the warranty is still in force.
All feedback is important to us and we appreciate the time you took to tell us about your home buying experience. We strive to provide a world class customer experience, and regret the
experience you’ve had. We’ll schedule someone from our customer advocacy team to contact you to discuss your home buying experience
Reviewed March 16, 2017
I have been in contact with this company to remove a mobile home on land I purchased. I was initially told the mobile home would be removed by 02/01/2017. We are now at 03/16/2017. When I made follow-up calls I was told "We are waiting on it to sell." This is my land and with that mobile home on it I cannot move onto the land. I have spoken to James ** twice (865-380-3000 ext. **). Each time he promised to call me back with a date for it to be removed. I have not heard from him or his company. Now when I call my calls are sent directly to voice mail. Because I cannot move onto my land I am being forced to drive 175 miles round-trip to work daily and another 60 miles a day to see my children. Guess I need to get my own tractor and put it in the road ditch and let them get it from the Highway Department.
We’re sorry to hear about your recent experience with Clayton Homes! We would like to reach out to you and see if your situation has been resolved. If your situation has not been resolved we would like to see what we can do to help you out. A member of our customer advocacy team will be in contact soon.
Reviewed March 14, 2017
I bought a home from Clayton Homes in Evans Co. It will be 4 yrs this summer. I had looked at this home for a yr. I knew it inside and out. I knew what features I wanted. I went to Evans Co because they sold Shultz homes and thats what I wanted. My nephew had got me hooked up with the salesman Justin. He had plaques on the wall for being the best salesman. This guy did not have his head in the game, I ordered the trailer with the features I wanted. As soon as they got their money which I paid cash for the work slowed to snail pace.
At the end of ordering we a were going thru the details I was starting to freak out at the price this home was costing me. We were going to go all gas in the home but Justin had said that a gas water heater if it went out are hard to install plus pricey so we went gas and electric. Then we discussed the voltage. I was going to save 100.00 to go with 100amp hm. When the electrician came to hook the trailer up he asked if I had ordered central air which I did, the electrician said there wasnt enough room in the box to hook it up so it cost me an extra 1075.00 to get another box for the central air.
Now to me when you are ordering central air its the salesman job to let you know you need 200 amp home. So instead of it costing 100$ it cost 1075.00. The trailer is the wrong color, my oven vent leaks water down on my stove when it rains. I was told that was normal. Anyway I had numerous things wrong, they came the first yr and did some inside work but ignored me the outside work. I upgraded the siding to cemplank which cost me more. It was not put on right. I was told that was normal. I wrote the BBB. Clayton ignored them.
So I got a lawyer. My lawyer sent off letters to clayton corp and the office and shultz. So then finally I heard back from the manager there Mike, he did his phony salesman ** apologizing for everything. So last summer they came out and worked 2 days and left not finished. So now spring is coming in on yr 4. I sent Mike an email getting madder and madder as Im writing it. So I get a call from them. They made an appt for today the 14th - 17th no show so Im going to try to get a hold of them tomorrow morning. If I dont hear back Im going back to the lawyer and Im suing them for the cost of my trailer.
My advice to those looking to purchase a trailer DONT GO TO CLAYTON HOMES and if you do, write everything down and keep all emails and text messaging. I saved everything!! They are the worst company I have ever dealt with. Makes me wonder if I wasnt a female if I would have gotten better service. Something needs to be done with this company. This is people hard earned money and lives that this company is messing with.
Thank you for bringing this to our attention. We sincerely apologize for any
inconvenience you had with Clayton Homes. We’ll schedule someone from our
customer advocacy team to contact you to further discuss your situation.
Reviewed March 12, 2017
We have been told by two Clayton Homes that they would build us a house. The first never even went to my land. The second one told us it would be finished in April. They haven't even started on it. I have been doing this for 3 years. DONT TRUST CLAYTON HOMES.
All feedback is important to us and we appreciate the time you took to tell us about your home buying experience. We strive to provide a world class customer experience, and regret the
experience you’ve had. We’ll schedule someone from our customer advocacy team to contact you to discuss your home buying experience.
Reviewed March 1, 2017
This is a warning to anyone buying a home from any Clayton lot in the Knoxville TN. If you have bought from any Clayton lot make sure tie downs were put on. I have lived in my home for over 13 years. I didn't know until I sold my house and was told it wasn't anchored.
Reviewed Feb. 28, 2017
Bought mobile home in Feb 2015. Doors, floors and most recently furnace have had issues. Just had to pay $425 for furnaces. Repairs on something 2 years old. Ceiling cracked doors don't close properly and outer doors not square. Mobile home not worth the money I paid.
Reviewed Feb. 27, 2017
My husband and I moved into our new Clayton home in May 2014. From day 1 of moving our home in we had problems. Our house flooded when pipes were hooked up wrong. Dishwasher wasn't hooked up correctly and flooded kitchen. AC didn't work. And the list goes on. Giving them the benefit of the doubt, we gave them over a year to get this stuff fixed.
Right after our year ran out on getting things fixed we had a leaking roof, glass door fell out of frame in the kitchen, fireplace leaked and smoked up the house, shower cracked, bathtub cracked, water leaked through light fixtures in the kitchen, ceilings were cracked, faucets were broken and toilet seats broke in half. The walls have gaps between them where they meet, cabinets that were dark wood now look like they are faded and have paint coming off of them.
We've had over 15 sets of contractors sent by Clayton Homes to come out to look at our house and fix it. They would all come one time and promise to be back in a week or so and never return. This house is 3 years old and is falling completely apart. Please listen to us when we say NEVER trust Clayton Homes or believe the mess that they promise. Something that we thought would last for a long time has fallen apart in less than 3 years. And now we are stuck with it. There are so many things wrong with this house that I could never list them all. But this is a very good sign of what they have to offer. Junk!!!
Reviewed Feb. 8, 2017
This is our first "Major" purchase and I'm a satisfied customer. Our first home we bought cash and we needed something bigger. One day while out just browsing we stopped by Clayton Homes in North Charleston because we have always loved their designs and quality. That's where we met our home angel agent Brad **. From day one Brad was honest and work extremely hard to help us get what we wanted. He was available almost every time I called and emailed me back with answers to any questions I had almost immediately. Many days we wanted to give up but he gave us reassurance that everything would be fine and that Vanderbilt would do all they could to work with us and they did. From start to finish with our situation the entire process took about 3 months to close. Our rates at good!
I read some of the reviews previously about how Vanderbilt is a rip off and they don't care about their customers, in doing so I compiled a list of questions based off of the complaints I read so that I could find clarity on what was expected and from the answers I received I came to one conclusion about the people who had complaints - all of them were either behind in their mortgage or couldn't afford it! As long as you pay your debts on time you don't have to worry about collection calls. Vanderbilt reserved the right to call about their payments the day you signed on the dotted line, so don't make them out to be bad guys when you are not holding up to 100% of your end of the deal. For any newcomers reading this post I recommend Clayton Homes of North Charleston and our angel Brad ** to assist you in the purchase of your new dream. Good Luck!
Shatoya,
We are so happy to hear about your amazing experience with Clayton!! Our goal is to always provide a world class buying and home experience for our customers. Our customers our the foundation of our company and we are excited to hear about home much our customers love their home.
Reviewed Feb. 7, 2017
New home headaches. I purchased a new Clayton manufactured home in August 2016. It was delivered and setup in October and I have to say that my experience with Clayton Homes has been more than I ever thought. This is my 6th new manufactured home but the first one that I can say that I had issues with. In dealing with the issues of ice on my walls in the cold weather and a back door that won't stay shut when it gets cold to open access doors in the belly of the home that allowed Northern Illinois winter weather to get in and freeze everything up Clayton has stood behind the home 110%.
As for the dealer that I purchased the home from, well maybe they have stood behind it 68% of the time. Because we are so far away from any dealer Clayton Homes has hired area people to come in and take care of the issues that I've had. One of my major things is to keep all documentation either e-mail or written form. This will come in handy if side of the parties involved wants to do the hide and seek trick.
Reviewed Jan. 24, 2017
Clayton home... Stop. Don't buy. I didn't get what I paid for. They put me off for 8 mo. Then said my 1 yr warranty was up. Don't buy. I'm stuck. They took my money... They wouldn't fix their home. God I'm so disappointed.
Reviewed Jan. 24, 2017
STAY AWAY! We are always current on our 9 year mortgage but are looking at letting the home go into foreclosure. After only 2 years the roof leaks began and continue to show up in every room. We just found our 4th one 2 days ago after several days of moderate rain. Of course the one year warranty is long gone, and we have no more money to continue to fix so many leaks AND pay a mortgage and a lot fee. Inspectors have told us the roof installation was one of the WORST they have ever seen, and the roof shouldn't have to be replaced when we found the first leak. We are HEARTBROKEN. This home was intended to be our retirement home, and it's literally falling down all around us. God only knows where the next one will show up.
Neither Clayton Homes nor Vanderbilt Mortgage nor HomeFirst Insurance Agency (all owned by Berkshire Hathaway) will not stand behind us and help us by either making the necessary repairs or replacing this substandard lemon that fell off the assembly line. HomeFirst also cancelled our insurance after the first and only claim, so now we are paying higher rates elsewhere. I hope this information will help at least one other person to avoid the mess we have found ourselves in.
Reviewed Jan. 18, 2017
My 80 year mother bought a new custom ordered home. It is not the quality that was promised and their service department is also bad. I wish we would have not paid cash. The sales lady is a liar and product is inferior. The cabinets are destroyed already and are nothing but paper. I have reported them to the BBB in 2014 but nothing was done. Will never buy another.
Iris,
We are sorry to hear about the issues your mother had during her home buying experience. We would like to take the time to talk to you to understand more of what happened. A member of our customer advocacy team will be reaching out to you.
Reviewed Jan. 2, 2017
When I say I WOULD NEVER AGAIN BUY ANYTHING FROM CLAYTON HOMES, I mean never, I bought a trailer in August 2007, it was GARBAGE, I already never wanted a trailer, but after Katrina, I had no choice. Well for starters THE FLOORING WAS PARTICLE BOARD, NOT REAL WOOD, ROOF WAS LEAKING, just a hot mess. If I could turn back the hands of time I would. Thanks for letting me vent. Desperate in Louisiana.
All feedback is important to us and we appreciate the time you took to tell us about your home buying experience. We strive to provide a world class customer experience, and regret the experience you’ve had. We’ll schedule someone from our customer advocacy team to contact you to discuss your home buying experience.
Reviewed Dec. 21, 2016
We visited Clayton homes in Mobile Alabama and it turned out to be the biggest mistake my wife and I have ever made. If I could go back and change any of it I would, we should of went to Wayne Frier Homes. It's such a long story. It would take me a couple of hours to detail all the problems that we have had and it still continues after 2 years with no resolve. All I kept hearing is that's "we will take care of it in a couple of days," those days are still in waiting. Clayton Homes SUCK, SUCK, SUCK. I want my money back. I don't feel safe in a piece of ** tin can. I cringe when a storm approaches, I cringe at the thought of a hurricane, and I cringe when I send in a payment for a piece of **.
Thank you Clayton for not listening to what I wanted and what your salesman Steve provided. Lies, lies, lies. I'm so ashamed to say I own a Clayton home. If anyone wants to find a home in a mobile home please do your research, look at the reviews. I'm a first time home buyer and I trusted someone that was trying to help but turned out to pad their own pockets and didn't give two ** about the consumer. I will do all in my power to direct others away from Clayton Homes.
Reviewed Dec. 12, 2016
I purchased our Fleetwood home in 2000. I was never so disappointed and this purchase fireplace burnt up in 1 year Plumbing falling apart leaks everywhere from bathrooms 2 kitchen toilets sinks kitchen sinks tubs showers - they all like kitchen cabinet kitchen cabinet drawers falling apart. Heating? What heat? The house is cold all winter and the house is cold all winter. The bills are atrocious. This $55,000 home was not worth signing the paperwork. Now fixing it up can't sell it. No one will buy it because it's a Fleetwood home. Wish I would have known before I bought Fleetwood. It was a waste of our hard-earned money.
Reviewed Dec. 1, 2016
Went to look at a new home. Was not sure if Clayton Homes could replace my current home with a new one more up-to-date. Sure they could. Informed them the title to our current home was deeded with the property. It was "No Problem." They could handle that. LIE!!! They couldn't do it. Sent emails to see if I would receive my money back... NO RESPONSE!!! So, I assume I am out of the $750 they needed to do appraisal/title/taxes. I would no longer recommend them to anyone. When you say I will get my money back, I assume I will get my money back. THIEVES!!! LIARS!!! I will now look into getting a home built for me instead of ever going to Clayton Homes again!
Reviewed Nov. 23, 2016
Very disappointed with Freedom Homes... I would not recommend anyone and will post this on every page that I can find... My wife and I lost everything after the 2016 flood and Living in a Travel Trailer. After looking for a home we found the ONE!! Our salesman give us a flyer on the sale. The floor model Lexington - it has the serial number on the flyer. It was very clear that we would get the one on the lot. We wrote everything up paid $1000.00 down to secure the home. (SO THAT IT WOULD NOT BE SOLD) Now we are told they sold our home and can't get another one for months if then. I have a signed Sales Agreement and they cashed my 1000.00. After going around and around with manager, he said "Nothing I can do." How SAD is this that they don't care. I have to start this process over again. IT'S NOT RIGHT.
The manager said it an error and it's not. THEY KNOW WHAT THEY WERE DOING. Did not call us. We had to find out by going up there. WE WERE PLACING INSURANCE ON IT. I have called twice to CMH Homes in Maryville TN the home office and they have not called back. This is not over. I will do everything that I can to get the word out!!!
Reviewed Nov. 14, 2016
Have had our home for 2 years and have had nothing but problems. Purchased in OKC. I feel like I live in a cardboard box. They skimped in every possible way with quality. It took a week in 97 degree temps to receive our AC unit. Since then it is a constant freeze up! Have refilled refrigerant twice. Now after spending $300 to diagnose, we have discovered Clayton used cheap aluminum piping causing the refrigerant to seep out. Including the unit itself. Will have to buy a new unit and copper piping. Paneling pieces falling apart. Shingles flying off the roof. Water stains in the ceiling. Window panes falling out. Oh and my sons ceiling fan literally fell out of the ceiling yesterday with it on high and him in the room! Luckily not hit. It's a beautiful home but looks are deceiving.
Reviewed Oct. 21, 2016
When I was looking at homes Clayton told me that they purchase the property, that way development wasn't held up, then the land and home would be sold as a package to me. If I took the lot model I would be able to move in by August 31st. I bit hook line and sinker!! I ended up purchasing the land and home in the same loan but Clayton did not purchase the land. Because this delayed development they committed to having me in by September 30th. It didn't happen, one error after another!
They gave me the keys to have the washer/dryer delivered and the bank was supposed be coming that day. When I entered the home I was shocked! Door frames were lying on the floor, the carpet was not nailed down, the toilets had been used and disgusting! Mud/dirt had been spread throughout the house, plaster dust was everywhere. I called and they sent someone out immediately... It took them 3 more days. Then I was finally given the keys and the steps into the house front or back were not done and they make you sign a document saying that it's ok that cabinet doors are crooked and that nails and staples may be loose or showing. What the heck!!
I still have the following problems: toilet lids don't belong to the toilets I have, the exhaust fan in the master was removed and not replaced yet, there is a chip in the counter where a nail came up, the panel on the back of the island has all the staples popping out and it's heavily scarred, the fan hood over the stove is white and the appliances are black, the nails in the carpet are very painful when you step on them. The dishwasher isn't hooked up, the window sills in the living room are bubbled and warped, the light over the kitchen island does not work. The blind in one room was cut too short and falls when you try to open it, the first time it scarred my wine table. There is no icemaker in the freezer like what was presented. This is the most exhausting and regretful decision I have ever made!
Reviewed Sept. 29, 2016
I purchased a mobile home from Clayton Homes in Dyersburg, in November of 2015 (the Breeze) at a cost of over 36,000. I am extremely dissatisfied with the quality of materials used on and in this home. To begin, the model I viewed on their lot had appliances like GE, Maytag, Whirlpool. The unit I was given had Frigidaire, somewhat lesser quality appliance. Then, had to call them to fix border of wallpaper not being tacked down properly, unfinished cabinets, rough, unpainted surfaces, the master bath vinyl floor had 1 inch staples exposed, the wallpaper is tissue thin, anything hung or adhered to it tears it, the carpet in both rooms 1/8 inch deep, hardly a plush carpet. Doors that do not remain closed (possible unlevel) and uneven gaps around door frames. ALL of the vinyl siding around my home is rippling, as if it's melting in the heat, There are gaps in the siding allowing rain and moisture to affect the insulating materials, outlets not working.
There are numerous other issues in addition to what I have mentioned which I HAVE addressed to the sales rep and maintenance person at Clayton, numerous times, the first was on 07/20/16, then 08/02/16, 08/30/16 then 09/21/16. I believe they are waiting for my 1 year manufacturing warranty to expire, in November, so they will not have to fix these problems. Though I did purchase an extended 5 year warranty, and fear it will not be honored. I do not recommend anyone to purchase Clayton homes, and I will pursue further with the CEO to correct all the issues. I have used, literally, every cent I had, to purchase this home and all that was necessary to set it up. I am disabled and unable to work, and feel I was taken advantage of by this company. And will hold them liable for any health or safety issues I may get due to their negligence.
Reviewed Sept. 27, 2016
I purchased my new home in 2014 (August) from Clayton Homes in Anderson SC. My home was made in 2013. Ever since this high priced piece of crap has been moved out here I have had problems after problems. I have just replaced my roof as of September 26, 2016. The roof was put on with staples and was put on wrong. Pictures to follow. They will tell you what quality the homes are built, bait you and when you sign the contract getting a decent contractor to fix the issues within the year of signing was almost impossible. Now after a little after 3 years and having to pay a $500.00 deductible for my new roof it is time to complain AGAIN. I would like my deductible paid back to me. I discourage anyone wanting to purchase a new mobile home to NOT go to Clayton Homes. I know if I could do it all over again I would and would run the other way.
Updated review: Sept. 17, 2016
My original complaint and issues were addressed by the company's manager. They will fix the problems even though the warranty has concluded. I still believe the closets should be finished even if they're not walk in. They said no.
Original Review: Sept. 13, 2016
Originally, our home was beautiful. We did not look as carefully as we should. The closets that are not walk in are not finished. There are rough edges that should have been covered. We signed our contract. We didn't move in till the 2nd week of August. There were some needed repairs including an open wire small square in my clothes closet. Our atrium door leaked and the entire frame needed to be replaced per one contract person. The last person who was out here said we were out of warranty. We are stuck with a door frame that is warped. When one of the painters came out, he got white paint on the beige. I basically was told we were SOL. We were even told by this last contractor that even though it's a manufacture defect, there might event be a $50 deductible. I sent a number of people there for purchases. Our sales person continues to see what he can do, but now, I cannot at all recommend this company.
We are happy to hear that your issues have been corrected. At Clayton we strive to provide a world class experience. When we fall short of that, we want to make sure we take the steps needed to help our customers out. Our customers are the foundation of Clayton and we appreciate you being a Clayton home owner.
Reviewed Sept. 7, 2016
We purchased our home in July 2016, the breeze 2. It was supposed to be this great home and fit our budget. 2 weeks into being in our home we had water coming into our hallway bathroom down the wall. We contacted Clayton to have someone come out to access the problem. The person who came said we had a shingle on our roof that was loose so he secured it back down and told us not to worry. 2 days later a bad storm came, we had more water. Now almost my entire ceiling is covered in green, black and pink mold.
3 days after this my oldest daughters bedroom across from that bathroom had water coming from under the floor into the bottom of her walls. I have ceilings in almost every room that have to be fixed by the factory including cracks, I have floors with bubbles in them, carpet that was cut too short, island in the kitchen came away from the walls and more. I had someone come to my house nearly 6 weeks after the mold started and it has over taken the entire bathroom, we cannot use it at all.
The guy got on my roof and found nails, staples and holes big enough to fit a screw driver in, and that's how water was getting in our home. I was told a contractor would be calling me and here it is yet another week gone by, to my surprise no phone call from anyone. Me and my family thought life would be great in our new home, but we are mistaken, we're living in absolute hell, and the amount of work that has to be done in our home is beyond ridiculous. I'm very close to seeking an attorney.
Reviewed Sept. 7, 2016
After spending a solid year looking for a home, I finally convinced my now husband to check out Clayton Homes. He lived in a 30 year old single-wide for 12 years and refused to live in a trailer any longer. He lived in the perfect location on family land and as picky as we were on location/land/privacy it made sense to stay where he was. The first model we walked into he could not believe it was a "trailer". We went to several different locations to check out the different models and I was not impressed by the "pushy" sales people who automatically assumed we had bad credit...fyi my husband and I both have incredible credit especially for "millennials".
Luckily we were recommended to Clayton Homes in Harriman. We never felt pushed or rushed. The whole staff went above and beyond. Their base models were upgraded from other Clayton Dealers (bigger water heater, dry wall throughout instead of paneling, etc.). We originally started the process with Vanderbilt Mortgage...boy did we quickly regret that! The interest rates are outrageous and the people we dealt with did not have a clue about customer service or professionalism. After my husband and I both lost it at separate times with our loan officer we found out we could finance with Mortgage Investors and quickly switched. Our interest rate is just like that of a regular stick built home and not 6-7% like Vanderbilt.
It took us two and a half years from the moment we first walked in to a Clayton dealer until we closed on our home. It took a lot longer than we had originally hoped but we had to fight with the county on issues (is the road considered a county road, will the house be too close to the road...etc.). We have now been in our home for over a year and a half and we love it! It was so exciting getting to pick out wall colors, cabinets, counters, flooring, window/door options and so on. The house fits us just perfectly and has become our home.
We knew when we purchased the house that it is a mobile home. It is factory built. The quality is not going to be the same as that as a stick built home but we got everything we were looking for in a home. Yes, we've had to re-glue some of the kitchen counters and other things like that but that is no big deal. Within the first year, we had a guy come out every few months to fix some things that did not get done before closing but Clayton took care of it. I have truly been amazed at how much we save each month in utilities. Our utilities bill for our 1500 sq ft homes is less than what I was paying each month for my 500 sq ft apartment and we won't even begin to discuss what his bill was in his old trailer.
We also pay less per month with mortgage than I did in my apartment. Course it helps that we already had the land. Every time someone comes into our home they are surprised that it is a mobile home. Even the layout is not the traditional mobile home layout. I have recommended Clayton Homes in Harriman to several other people but I tell them to go through Mortgage Investors if they are able to and NOT Vanderbilt Mortgage. We would not have done it any other way.
Reviewed Aug. 31, 2016
A week before closing they backed out of the deal. Then I had a 754 credit rating, they did their dropped to a 704. After they backed out of the deal they ran my credit again over 3 months later driving my credit down to 656. Why the hell are they still running credit checks? Beats the hell out of me.
Reviewed Aug. 31, 2016
We have a Clayton that was ordered and paid for in full by my mother 9 years ago. She suddenly passed less than 8 months of moving in, I then moved in to care for my ailing father. From the day it was set up, promises were made and never done. The men setting it up tracked red mud through the house the first day. That was to be replaced. Nope never happen. The floors were to be 3/4" plywood to support a wheelchair nope that is pressed board. All the plumbing has had to be worked on, every door handle replaced, all sinks, toilets, the only thing that hasn't been replaced is the garden tub and that's because it's never used but water backs up in it from the washer and shower because it's just not right.
The worst of it is the fact that 3 years after moving in I discovered the back wall for some reason was soft and gave when you touch it. Well we find out that water from rain has been running between to outside walls and inside walls since day one. That did come put gutters on the home but that didn't stop the water and now we have black mold growing inside the walls and we have to replace the floors and walls. Now I have emails, called, explained, yelled, cried and scream till I'm am blue in the face with these people.
I have even sent them pictures of the mold and where the walls are falling apart. We also had to replace the water heater, after getting to it behind a wall in the closet we found that the main wire from the box on the top of it was sitting in water. When we called the electrician he said it's a miracle the house didn't burn down around you. Again Clayton has ignored everything I have sent them or all my calls. I'm reaching out to every consumer board there is so in hopes they will stop screwing people over.
Reviewed Aug. 29, 2016
Purchased single wide mobile home in 2015 and the nightmare begins. The home wasn't ready when promised, was wrong color when delivered. I-beam racked and it pushed toilet in master bath up over 2 and half inches causing other things to go out of whack tub, dishwasher and create unevenness of floor along I beam. Master tub moved and upon complaining to manager he informed me that tub was flangeless and this was normal so I called headquarters and they came and removed surround that was damaged by I-beam movement and found flange hadn't been screwed off. Tub in master bath had a bad mixing valve and took over a year for them to fix.
It was only upon getting in touch with the state of south carolina housing and manufactured homes board that clayton homes finished the repairs. I will tell you that the BBB was a waste of time and actually were making excuses for Clayton Homes and upon doing some research it came to my attention that companies pay "Dues" to be members of Better Business Bureau so you can I'm sure figure who is their primary concern. The problems are too numerous to keep going and parallel other complaints here but I would recommend that you research your state for a regulatory board. That will help you as it has me. I will say though that this was one of my most miserable experiences and I would recommend telling everyone not to do business with clayton homes. Also understand the better business bureau's real goal. That being to collect dues.
Reviewed Aug. 25, 2016
Clayton Homes are a joke. I bought property they kept stalling on the closing date. They stated they could buy the land with the home although after 3 months nothing was taken care of and I lost my dream land. The manager Phil and Lisa were not giving us any answers. It was a really bad experience for me and my boyfriend who used to own a finance company. I am glad it did not work out considering the complaints that they have on their homes.
Reviewed Aug. 22, 2016
I have a 6 yr extended warranty. Mitchell claims no I don't despite paperwork showing it was included in my purchase price. Now 3 days later Mitchell cannot find my file with the 800# for the warranty. Claims not their problem that they left 2 holes behind my sealed in tub that has started collecting moisture and letting air come thru the access panel. Said maybe they made the holes so they could reach up and fix piping while being manufactured but not their problem. I cannot get anywhere with them.
I have filed a BBB complaint and am waiting. In the meantime, more moisture and damage is happening to my wall behind the tub and my sink cabinet that is connecting on the other side of wall where access panel is in molding and making me sick. Why does mobile home companies think they can get away with this? They even said that they have cancelled all warranty companies from their company. Hmm maybe because they have substandard quality and lie to people trying to make a home for themselves.
Reviewed Aug. 20, 2016
I bought a new home from Clayton in 2014. It was a high-end model and they had to build it. It cost more than some doublewides and is energy saver. First off I was rushed thru the process and once they sold the home the service department stink. They came out 4 times to fix a gap in front door and it is still not fixed and they waited till the warranty ran out. All they wanted was to sell the home and rush thru a phone call saying they came out on time.
The molding is falling off the walls and the cabinet doors fell off and it is leaking in the front door when it rains. The washer is no good. Trouble with refrigerator. House is literally falling apart and I am a single woman trying to support 4 people and is 62 years old. My credit was excellent and I traded in my older mobile home and paid a big down payment of $40,000 and this was part of my retirement. If anyone is looking to buy from Clayton don't you will be sorry. This house will never last 20 years like my other home.
Reviewed Aug. 19, 2016
So first let me say if I could give less than one star I would. We purchased an IRC modular home from Clayton of Denver in 2014. It is now 2 years later and I am constantly fixing things on my brand new house. From day one we have had nothing but issues with Clayton. We have had to fight to get them to come out and fix any warranty work and after they came out to fix it, it was broken worse than before. We eventually quit calling them and just fixed it ourselves. So first off one side of the house sits an inch and a half higher than the other side which is extremely visible from the inside looking at the ceiling (Clayton refuses to do anything about it). Our upgraded furnace has now been broken 4 times. 3 of which are a wiring issue that still isn't fixed. Our furnace drain was never ran to the outside so it drained into the belly insulation until it eventually burst and flooded our basement.
In the dead of winter, Clayton sent out their contractor who made it leak worse and would never return my phone calls. Had to fix it myself. Plumbing doesn't drain properly (Clayton set someone out to look at it but then never saw anyone again) still doesn't drain right. T connector on water lines to the washer and toilet were not crimped right and flooded my basement and master bath. I have yet to find anything in this house that is square. I have one wall that is almost an inch out of level (most likely cause by the house being set incorrectly). The structural I beam that supports the middle of my house is twisted and was not grouped in. I was standing on the basement one day and could see daylight between the house and the seal plate. Clayton did fix this. The list goes on and on.
We are a young couple and this is our first house. I would never recommend Clayton to anyone. We could have built a customer home for $10,000 more and I kick myself every day for not doing that. In all likelihood the house will become a chicken coup on my farm and we will have a quality home built right. Stay away from Clayton!
Reviewed Aug. 13, 2016
We bought a Clayton Modular home that was nine years old. Recently we were doing some remodeling. When we pulled up the subfloor to fix the creaking, we found live wires under the flooring. Just laying there. No wire caps or anything. Nice to know the people who build these houses are so worried about the lives of the people living in them.
Reviewed Aug. 13, 2016
We purchased our home in 2009. Since day one, we have had issues. My son was born a couple months after moving in. We had to have drywall redone and I had to confine myself in my room with a newborn with dust flying. We have holes in our wood floors from cigarettes dropping from installers. Door knobs falling off... That's just the minor stuff. We purchased a triple wide and made upgrades. We paid a large amount of money for this **! The day they attached the home, we overheard them say, it's not attaching right. We brought that to the attention of the people of Clayton. Nothing was done. Our gutters were falling apart because some crackhead was hired to install them then later they can't find him!
We are on our 10th leak in our roof and shingles fall off all the time! We contacted Clayton thinking there is a warranty on a roof... Nope! They told me I have to make an insurance claim. Insurance told me it was Clayton's fault. Again, nothing got done! We recently pulled up all carpet in bedrooms because of my son with allergies. They put the carpet on top of all the dust from the drywall! No wonder my child stayed sick! I also had to have sinus surgery from all the dust in this house! So if you think you need to buy a Clayton Home, DON'T DO IT!!!
Reviewed July 30, 2016
Bought my home in 2015. Four months later trouble with a/c unit freezing up. Called and was told I was the problem that I didn't do proper filter change, molding began falling off. Was told I didn't get shelves in cabinet because I didn't order them. Can't get things fixed. Water running into windows. Middle house stays 74. My bedroom stays 89. Closets can get as hot as 94. Air around backdoor, door knobs falling off. After just one year toilet seat cracked in half. I only weight 124 lbs. Kitchen sink fell apart. Bathtub turned yellow within a month, surround not put in right. Floors squeaking. Air flowing under both bathtubs. Electrical problems, either outlets not working or coming completely out of wall. Hung two pictures on wall used toggle, and both fell making large holes in Sheetrock. Counter tops have four inch cracks with died proxy covering problem. Large bubbles in vinyl flooring.
Cabinets so low over bathroom sinks you have to turn your head to brush your teeth. Mold forming around backdoor. Sewer lines not hooked up properly. Front glass door never shuts. Was told things would be fixed but still waiting then told warranty ran out. Cannot understand that I had good credit, makes good money but interest rate over 9%. Why hasn't others gotten together for a lawsuit against this company, plus the finance company is part of company, so other options not gone through! I'm 53, stuck for 24 yrs in a single wide, falling apart after one year and payments of 700.00. Something needs to be done. This includes the seller of home, constant runaround, no callbacks, rude! Worst part, can't resale home because value is half of what I paid plus no one else will finance a Clayton single wide! Stuck in a Cracker Jack box with too damn many surprises!
Reviewed July 25, 2016
We purchased a home with Clayton Homes of Charleston, SC in March of 2015. Our entire experience was rushed, we were new/young home buyers. First they told us that they could get someone to clear our land for really cheap. Well that person fell through and now we don't have a cleared yard, like we were originally told. Made a promise they couldn't keep and we have to deal with their lack of caring. Our loan amount was supposed to cover it. We had to fight with them to get things fixed and some things still aren't fixed correctly.
After living here for a few months, our roof started to leak. They "patched" the roof where it was leaking, but didn't even think to look at the rest of the roof or to see if there was mold growing. Our roof still leaks!!! These people are only concerned with getting your money. They obviously do not care about their customers or their reputation!
The steps that were put on the house are the wrong size. When asked about this I was told that they had already purged our file and didn't have the paperwork anymore. What company purges files so quickly?? And the steps, they are already falling apart! I regret even dealing with this company! If you're reading this, go with a different company. If they make things right, I will update this review.
Reviewed July 2, 2016
We purchased our in August of last year. We've had nothing but problems with their service department ever since. Getting them to come out and see what needs to be done they just tell us we'll be out but they never show up. We've had problems with the trim in the kitchen and that problem is it's not there. They said a repair crew from North Carolina would be up here to do some and they would have take care of it. That was 9 months ago. I guess they must of broke down coming up here because they never showed up. We can't do it because we don't have the trim.
The appliances they gave us is nothing but junk. Hell I couldn't sell it because it doesn't work right. The flames on the stove are hard to adjust. The refrigerator keeps adjust the temp on its own. The washer wouldn't do a decent size load and they are Whirlpool. They never came back to finish touching up the paint. We had a water leak that they fixed 6 weeks later. The only good thing is its sales. They are nice enough they tell you everything you want to hear. I've had people ask me about buying a new home and I told them to stay away from Clayton. My wife and I wanted to spend our last few years in a home we wouldn't have to worry about. But I guess our golden years are nothing but nightmares.
Reviewed June 28, 2016
Sales manager and manufacturer came out several times. ALWAYS (just cosmetic). Anything wrong was always the other guy's fault. Trim CONSTANTLY popping off from day one. Nail gun holes everywhere. Floor boards popping up squeaking. Doors not level in any room. Cabinet doors not level. Four knobs fixing to come off several doors. Signed papers on house 5/30/15 and still adding to problem list. You have a year of warranty and they will come in and "fix" problems. I called 2 weeks before year was up about for trim coming off again and some things manager in sales office promised to do. We had over 45 pictures of repairs needed. They couldn't make me an appointment and it would be a couple of weeks. Ha, we just got wrote off. Tired of fooling with us. No we haven't heard from them about last complaint. DON'T DO IT! NOT WITH CLAYTON! BAD REP!!! I just believed in giving people a chance and they were very charismatic.
Reviewed June 22, 2016
I purchased a brand new 2012 16x80 mobile home from. Clayton Homes in Charleston West Virginia. I upgraded the windows, walls, floors. Thinking this would be a great choice. Here, in the past few months, every time it rains, water is coming through my walls, causing mildew throughout my house, ruining my carpet. I am completely sick, thinking I paid 50,000 for a home that is falling apart.
Reviewed June 8, 2016
We signed our closing papers in Dec 2015 before any work done on land. We received house on March 5, 2016. We still are not in our home. Clayton Homes paid our first month mortgage but are refusing to pay anymore. It may take another 3 months. Should I get an attorney?
Reviewed June 3, 2016
It was so bad that I almost had a heart attack. They lied from the time we walked in. We paid for upgrades and they put carpet that was worse than in the show homes. Promised to get us new carpet but just in master bedroom. House is not on cement slab and it already is coming apart. They fixed it once. Not good. The people that worked there all lost their jobs but they never made it right with us. So sad my blood pressure is still high. Don't believe anything they say. I guess they train them that way to be dishonest. They still owe us our money. We put up 500.00 plus interest. Can anyone help us or Clayton Homes make this right???
Clayton Homes Company Information
- Company Name:
- Clayton Homes
- Year Founded:
- 1934
- Address:
- 5000 Clayton Rd.
- City:
- Maryville
- State/Province:
- TN
- Postal Code:
- 37804
- Country:
- United States
- Website:
- www.claytonhomes.com
