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Xfinity vs. Alert 360

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by Jessica Render ConsumerAffairs Research Team

What is the difference between Xfinity and Alert 360?

Xfinity and Alert 360 offer DIY and professional home security systems. Both offer options without an upfront cost, and both require professional installation. Alert 360 does require a monthly contract, but Xfinity has a trial period. Both offer about the same benefits when it comes to types of equipment and services.

Installation and cost

xfinity logoalert 360 logo
Installation typeProfessionalProfessional
Installation fee$100$99 to $199
Upfront costEquipment cost of $360 to $600+; financing availableEquipment included in monthly fee
Trial period30-day money-back guaranteeNone listed
Contract termsTwo years36 months; no-contract options available if equipment purchased upfront
xfinity logoProfessional$100Equipment cost of $360 to $600+; financing available30-day money-back guaranteeTwo years
alert 360 logoProfessional$99 to $199Equipment included in monthly feeNone listed36 months; no-contract options available if equipment purchased upfront

Monitoring plans and pricing

xfinity logoalert 360 logo
Monitoring price range$30+$49.95 to $59.95
Monitoring optionsProfessional and self-monitoredProfessional
Self-monitoringSelf protection feature available (live recorded video) for $10/month
Upgraded self-monitoring
24/7 professional monitoring$30+Starting at $49.95
Upgraded professional monitoring$40+$59.95
xfinity logo$30+Professional and self-monitoredSelf protection feature available (live recorded video) for $10/month$30+$40+
alert 360 logo$49.95 to $59.95ProfessionalStarting at $49.95$59.95

Security equipment

xfinity logoalert 360 logo
Wired or wireless?WirelessWireless
Camera optionsIndoor and outdoor camerasIndoor and outdoor cameras
Video doorbell
Control panel
Motion sensor
Entry sensor
Glass break sensor
Keychain remote
SirenNot specifiedAudible panel siren
Panic buttonVia touch-screen control panelMedical panic button device; silent panic button activation from control panel
Yard sign
xfinity logoWirelessIndoor and outdoor camerasNot specifiedVia touch-screen control panel
alert 360 logoWirelessIndoor and outdoor camerasAudible panel sirenMedical panic button device; silent panic button activation from control panel

Smart-home features

xfinity logoalert 360 logo
Smart locksCompatible with August, Kwikset and Yale
Smart lightsCompatible with GE (Jasco), Leviton, LIFX, Lutron Castéta, Phillips Hue, Sengled
Smart thermostatCompatible with Carrier Cor, ecobee, Zen
Garage door controlCompatible with Chamberlain LiftMaster
Temperature sensor
Water sensor
Smoke detectorNot listed
CO2 detector
xfinity logoCompatible with August, Kwikset and YaleCompatible with GE (Jasco), Leviton, LIFX, Lutron Castéta, Phillips Hue, SengledCompatible with Carrier Cor, ecobee, ZenCompatible with Chamberlain LiftMaster
alert 360 logoNot listed

Technology

xfinity logoalert 360 logo
Mobile app
Mobile app monitoring
iOS rating4.44.3
Android rating4.53.7
Notification/alert optionsText, email, push and TVEmail and text
Home automation capabilities
Voice integration
Amazon Alexa
Google HomeNot specified
Other hubsNot specifiedRachio Smart Sprinkler, Sonos Wireless Speakers
xfinity logo4.44.5Text, email, push and TVNot specifiedNot specified
alert 360 logo4.33.7Email and textRachio Smart Sprinkler, Sonos Wireless Speakers

Reputation on ConsumerAffairs

xfinity logoalert 360 logo
Overall star rating1.611.5
Verified customer reviewsXfinity Home reviewsAlert 360 reviews
xfinity logo1.61Xfinity Home reviews
alert 360 logo1.5Alert 360 reviews

All information accurate as of publishing date.

Quick and easy. Get matched with a Home Security partner.

    Xfinity

    Customers have heard of Xfinity for its wireless services, including television and internet, but now the company is offering security packages. With Xfinity, you can combine your security payments with the cost of its other services. These packages include access to multiple security equipment options and benefits and require no upfront payments. Professional monitoring starts at $30 per month. Xfinity customers must pay for DIY monitoring, starting at $10 per month.

    Xfinity packages

    • Base Home System: This system is designed for homes with one or two entrances and is fairly minimal. Equipment includes a control system, a motion sensor, three door/window sensors and a yard sign. You can make one upfront payment of $360 or finance it for $15 a month for 24 months.
    • Complete Home System: For bigger homes, the Complete Home System is an ideal choice. This package comes with an indoor/outdoor camera, five door/window sensors, a motion sensor, a wireless keypad, a control system and a yard sign. This package is $480 upfront or $20 a month for 24 months.
    • Ultimate Home System: The Ultimate Home System includes the most equipment: 10 door/window sensors, a motion sensor, a wireless keypad, two indoor/outdoor cameras, a control system and a yard sign. This package is $25 a month for two years or $600 upfront.

    What Xfinity customers say

    Xfinity customers leave mixed reviews on ConsumerAffairs. Customers who like the service call it a good value and say they particularly enjoy being able to control their system through Xfinity’s mobile app. Other customers describe some general issues dealing with the customer service team and problems resolving issues and canceling contracts.

    I was supplied alarm pads, door sensors and a camera. I especially like checking on my home while I’m out for the day. I’ve had no problems with false alarms. The one time my alarm went off the police were there in 5 minutes."

    Daniella of Boca Raton, FL

    Alert 360

    Alert 360 is the fifth largest residential security provider in the United States. The company offers a mobile app and four security packages. Alert 360 is only available in 26 states, and professional installation is required. But, with its $1,360 insurance deductible reimbursement, customers might find more savings in the end when they choose Alert 360.

    Alert 360 packages

    • Smart Door Lock Package: This system includes a keyless door lock, a wireless motion sensor and three wireless door/window sensors. It starts at $44.95 per month.
    • Smart Home Video Package: The Smart Home Video Package comes with a wireless indoor camera, a wireless motion sensor and three wireless door/window sensors. It starts at $44.95 per month.
    • Door Command Package: This option comes with a keyless door lock, a doorbell camera, a wireless motion sensor and three wireless door/window sensors. You have your choice of an additional indoor camera or keyless lock. Prices start at $50.95 a month.
    • Complete Smart Home Package: This package includes a touch-screen panel, a video doorbell, a keyless door lock, an indoor camera and window/door sensors. You have your choice of an additional indoor camera or keyless lock. Monthly costs start at $54.95.

    What Alert 360 customers say

    Alert 360 has mixed reviews on ConsumerAffairs. Common themes from happy customers revolve around professional service and effective resolutions to complaints. Customers who experienced issues mentioned malfunctioning equipment and difficulty canceling their service.

    Their service is excellent and customer service is above par, but their cancellation clause which I found out when I was thinking about getting a better deal is unfair."

    Redjeb of Converse, TX

    Bottom line: Xfinity or Alert 360?

    By combining monitoring in the monthly cost, Alert 360 may be more affordable on a monthly basis, but Xfinity lets you combine the cost of your internet or cable for a more streamlined experience.

    • Xfinity is best for customers who care about streamlining their internet and TV with their home security.
    • Alert 360 is best for customers who don’t want to pay an additional cost for monthly monitoring.
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    Profile picture of Jessica Render
    by Jessica Render ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.