Williams-Sonoma Reviews

I called customer service again. I was told when they receive the package, then the refund will be issued. The package was expected on Tuesday. It's now Thursday.... and no email about a refund! So now... I put in a resolution case with Paypal. We'll see how that goes. I may go to a WS store by me, in a day or two, to see if they can help me. This is absolutely horrible and frustrating. Terrible customer service and it seems they shaft their customers.

I called the company back and confirmed the address. The Customer service rep confirmed it was the correct address. She said it was the only address she had to deal with tax exemption. She then gave me the number to fax it to. I have no fax machine. Besides who uses fax anymore? She said there was no email to send the scanned information to. I started doing more digging. I tried to pay to fax it from my computer, but received a message that the number is a voIP number and my fax could not be guaranteed to go through. It seems if you order in the store you can use your tax exempt or get a discount, but not with an online order. I order online all the time. This is the first time I have had any trouble using my Tax exemption when the store has a physical location in my state. Shame on you Williams Sonoma!

Today I also discovered my bank card was charged twice for the same purchase. It seems they bet on customers not checking their transaction history. They may make excuses, but their actions speak for themselves.

Chaotic refunds, duplicate charges, and terrible service—this company is a scam and should be held accountable. Customers need to be very careful. I hope this fraudulent company faces consequences for their actions. I will never shop here again.

ORIGINAL REVIEW: Williams Sonoma is the worst website I have ever purchased from.

• Williams Sonoma Ceramic Olive Oil Cruet (#3035042) – box arrived almost empty, missing the pour spout.

I have sent photos and videos via email and Instagram, but no refund has been issued. They even expect me to return defective items. Shipping dates are unreliable, service is terrible, and product quality is poor. I expect full refunds immediately and will never purchase from this website again.

Now they are claiming item isn’t returned despite they confirm the tracking shows received. The customer service department has no power to resolve an issue or escalate a problem. This is the worst consumer experience I received and completely unacceptable considering they are holding $2k of my money hostage with no resolution or response on the horizon. The photos show UPS and WS both agree the return was received at their warehouse.

I fulfilled my part of the agreement when the $300.00 was paid. Not only did Williams Sonoma fail to fulfill their part of the agreement; Williams Sonoma will not stand behind any products that they sell beyond 30 days. Withal, all are expected to immediately test any and all products bought from Williams Sonoma to determine the faultlessness prior to the expiration of thirty days. Furthermore, if you attempt to ask them you will be faced with belittlement as though you are deficient of a standard. This scenario certainly disputes any preconcept of getting what you pay for.

No refund was expected or requested; simply a request for a replacement or a comparable product, for which I was willing to pay a difference, that fulfilled the agreement between myself and Williams Sonoma. Williams Sonoma stocked, advertised, displayed, and sold a product for an intended use. Williams Sonoma accepted the agreement by taking my $300.00 and depositing into their account. Now they refuse to remedy their fault. I have come to an understanding that the small interactions that we have with overpriced stores, where they are not focused on customer experience, are the exact reason Amazon, Walmart, and others are outperforming at great percentages.

To Williams Sonoma, for a better customer experience, please address the customer in a way that makes them feel appreciated and not demeaned. If you notice that they aren’t happy with the experience, walk away from present clientele. Don’t imply, through questioning, that the customer has caused the damage; which, by the way, would have taken an industrial environment to do. When calling customer service, don’t whisper as though you are hiding what is being said. Additionally, don’t speak to, look as though, or indicate irreverence towards the customer. Sure, there are possible encounters that are less than transparent, however, most people are honest and with good intent.