Williams-Sonoma

We ordered the above item in 6 months ago (October 2nd) at which time we paid the full price. We called multiple times and were not given clear answers as to the delay. There was an attempt in late January to deliver the item, but when it was unboxed it was broken and thus sent back to PBTeen. When we called to complain we were told that we would have to wait until the item was received to get any adjustment in price, despite the wait and slow service.

My husband and I placed an order for a wine fridge in January and received it broken. Door is completely off the hinges etc. I called immediately to process the return but had to wait three days until it registered in the system to start the process. When I spoke with CS agent Kris, she let me know that they would pay for the cost of the materials to ship the fridge back as the original box was no longer usable. We submitted a replacement order and shipped the item back. Shortly after we received an email saying the item was no longer in stock and the replacement had been canceled. I've called two more times, asking for a refund for the shipping materials as well as the original order.

Avoid this website at all costs, especially the sales. You will never get that product anyway. I ordered a cooking pot 3 months ago, every time I check the status it says it's back ordered and the delivery date shifts another week or month! Today, I was told another month, but if I click on the item, it shows in stock (at a higher nonsale price). Scammer and liars. I've reported them to the BBB and will be complaining to the top execs next, they should be ashamed of themselves. I have never seen such horrible service.

Do not open a bridal registry or try to return anything here. They take the merchandise and you likely do not see your money, unless you spend countless hours and months (or one case for me, a full year) chasing them. To top it off, I had to return an item from a step family member. The situation is already tense and difficult enough and I repeatedly asked them to make sure the gift giver would not be notified. After returning the product, I had to chase them down for months. And explain this situation in detail about 10 times. In the end, Williams Sonoma sent the money and an email back TO THE GIFT GIVER, thus informing them that I returned their gift. It's not like it was a friend that I could explain the situation to...it is making a bad situation even worse because of their incompetence, careless, and sloppy operations. So, save yourself time, headaches, and stress...and shop elsewhere!

I had Key Rewards expiring on 2/14, when I tried using the code listed, I got an error message saying that the reward was expired. I called customer service and told them this and they relayed to me that the reward actually expired at 2/13 midnight, not 2/14. And that the website said 2/14 because it was expiring at 2/13 midnight. This makes no sense as there is not timestamp for expiration on the website. I feel like they deliberately have unclear dates so that people are unable to utilize their rewards. Their customer service reps are unhelpful and do not care. I would not recommend them, do not shop here, do not sign up for their credit card, they are crooks.

Order Number: **. Order Date: December 30, 2022. My product was over a month late (Heritage Bar Shaker). Was not granted a discount on either the product or for a purchase in the near future. 3 words. Poor Customer Service. This product was for a landmark 50th Birthday gift. Received the other part of the order but you need this part in order to make it a full gift. Never felt so awful giving a gift. There are many other alternatives online nowadays. There is nothing special about Williams-Sonoma. Their customer service is poor and they don't take into account when there is an error or poor communication on their end.

Why would anyone register for their wedding with this company? It is usually a young bride who doesn’t know any different. This is twice now I tried to order from the registry that when I first place the order, it is on back order for months and then I get an email saying they are completely out of stock and cancel my order. I will NEVER order from this company EVER again in my life. Please just do a favor for these young brides and go out of business or stop a wedding registry!

Placed an order at beginning of Jan and thinking of gifts to my family and friends for the Chinese New Year. Two weeks later found out that the estimated delivery date were going to be March, so I called to cancel the order. 12 hours later, I received a shipping confirmation states the order has been shipped. So I rushed to call the customer service again to confirm my refund process. Then I had to wait almost a hour on the phone for the customer service representative to contact the carrier to cancel the shipment. Then 3 days later, I received partial of the order in front of my house. Then I had to call the customer service 3rd time asking about my refund. Then the 3rd customer service representative told me only if the sender receive the order then my refund would be able to process... Waisted all my time with the customer service and I have not even received my refund. Horrible customer service with no phone call documentary follow up.

I ordered Fortessa Bamboo, a high-end silverware manufacturer. I returned it twice for the same issue; the finish was literally peeling off. I'd ordered other pieces of the set from another retailer without issue. I waited two months for the refund before phoning again to WS customer service. Yep, they received my last return but gosh, somehow, they overlooked processing my refund. And, the customer service rep was unapologetic and rather matter-of-fact about the circumstances. This is my last WS purchase. Ever.

I ordered a very expensive espresso machine in the beginning of November 2022. I have yet to receive it. I have been charged and every time I try to track the shipment it always seems to be postponed. This company has to be doing something illegal because I can't understand how you can charge a customer and not give them anything. My last call to the company was the most frustrating experience as a customer to date. I was on hold for an hour without any assistance or response from a representative. FIND ANOTHER COMPANY TO BUY FROM.