Williams-Sonoma Reviews

I got a shipment notification for a sofa cushion I bought over two weeks ago. But nothing ever arrived! Looking at the tracking it looks like they never took the important step of putting the cushion in the mail. After a week of waiting I called Customer Service and spent ~45 minutes on the phone (one of several calls I've made to them over the past few months), where an agent told me that they would "inquire with the shipping department," and that I should expect a response in 3-5 business days. This was on a Friday, so that translates to "we'll figure it out in a week."

After waiting a year (yes, 12 months) for our new dining room table, and misinformation about the delivery date (only half the table was actually available), it arrived. Sections of the wood are pulling apart already, the latches don’t close evenly, and the surface is mismatched, scratched and uneven. I would return budget IKEA MDF board that looked like this, and it was Williams Sonoma’s $3,500 product plus “white glove” delivery.

I tried contacting someone with WSI - Business to get tax exempt for our non-profit status. No one answers the phone-- I sat on hold for an hour, twice. Then, I tried emailing them. Average wait time for response was 3 days. After getting a hold of the company, none of the documents provided were satisfactory for them. We submitted our IRS acceptance of non-profit status, an I990, our website, etc. Despite all of this and being an obvious well established, tax-exempt company, the documents did not suffice. I caution all businesses to work with Williams Sonoma, West Elm, or Pottery Barn. Their bureaucracy completely stifled good business.

I purchased the Nespresso Creatista Pro by Breville machine, which makes amazing coffee. Within 3 months it broke. I contacted Williams-Sonoma and was told they only allow 30 days to bring it back to the store to exchange for a new one. I had to go through Nespresso, whose policy is to mail you a box, have you pack it up and ship it, and wait for repair. I've been without my Creatistia Plus for nearly a month at this point. I was just simply shocked Williams-Sonoma wouldn't stand behind their merchandise and help customers deal with situations like this.

Was notified that item is backordered after a week of purchase. They kept saying incorrect days on the phone when it will be shipped. Was with customer service for an hour to change the delivery date. Almost a month and it still says backordered & no updates and nothing happening. Will never buy from there again.

I placed and order for a table in March 2022 and promised that it will be delivered within 5 weeks. After so many changes on the delivery date I received the confirmation delivery for my order 321503276941 for September 15th, 2022!!. This same day I received an email saying that the delivery was cancelled and I needed to rescheduled.

I have become so frustrated with Williams-Sonoma a company I "use to" consider premiere. I so use to enjoy going into their store to shop - now I come out of there frustrated and feeling my time has been wasted. Today I called customer service to address my issue. I waited close to any hour to speak to someone which ended up being to no avail. Excuses, excuses, short-staffed, supply issues (hmm, for all 3 products I am interested in and your gift boxes too)?!

I have always had stellar service ordering from Williams Sonoma. They recently closed the store near my home so I’m forced to order online. I have never had an issue with an order over many many years. I love their products. I recently ordered some Meyer lemon hand soap and received an email that the product was delivered yesterday, 8/3/22. I never received a product. Nothing was delivered to my home. I tried to call customer service and was on the phone for over an hour and nobody picked up.

Updated on 07/28/2022: It is 7/28 and I am still not seeing any results from my last complaint. Agents of WSI/Pottery Barn have emailed but no follow up! My "Scheduled" Appointment was for today and guess what?? The delivery was Cancelled after I called and waited with a Text update stating "WE ARE ON OUR WAY"! Agents are telling me I Can reschedule!! No accounting for the 4th day I have had to take off work and no accounting for the reason I can't get my furniture I am already PAYING FOR!!! The Agent actually got irritated with me and became increasingly rude because I wanted a supervisor to be brought in the loop! How dare you is all I have to say to that. My time and effort is now becoming a full time job to just get answers!

I've had the worst experience ever with a company with Williams Sonoma. When I've called their support line, the line has terrible muffled audio and an echo that doesn't allow me to hear anything the support agent is saying. I've spent over 2 hours on the phone with incompetent support people who can't help me with an order that Williams Sonoma cancelled without telling me. I'll never shop here again.

I add to what previous customers have mentioned!!! This is not the first time that I have had a problem with Williams Sonoma… but it will be the last!!!! HORRIBLE customer service!! When I ordered this product, there was no delay predicted… as time went on, A shipping delay suddenly appeared, and the delay increased week by week, until the gift was OVER 3 MONTHS late!!! This company has NO CONCERN for the delay and takes NO RESPONSIBILITY and the reps. have an extremely cavalier attitude about LATE GIFTS and orders in general!!

First of all, all I see is ONE star reviews which are correct. I don't know how this company got 3.5 stars here. I ordered an item from a store. I preferred to pick up from the store but they did not allow it. As such, product was to be shipped to my home which is an apartment complex. The item was never delivered to my address, but they showed it as delivered. Now, when I call customer service to explain that I never received the product, no one pick up the phone. They put you on hold forever!! This is a total scam. I am willing to file a complaint in court if this doesn't get resolved and I would never purchase anything from Williams Sonoma again.

I have read other people's reviews now and realize it was not smart for me to shop with Williams Sonoma at all. They have a pattern of not being able to return or cancel orders and the customers must wait for the items charge and ship to them before they are able to return for a refund. My order was placed and it did not appear to be out of stock online at the time. They later explained they were experiencing delays on the item from the warehouse but failed to explain their lengthy and hassle filled return process to me in that original interaction. Then finally they explained how their returns work (if I had been upfront I would have canceled the order sooner or maybe not placed at all). They have given me a form explanation verbally over the phone but I do not trust them that they will actually fix the issue. I went back today and looked at the website. The item does say “ship from Vendor” but I could not find and explanation of the item being delayed online today or that its return process is very complicated.

The Company sold me this product , mini Smeg kettle, during the Black Friday sale in November 2021. It was a Christmas present. Today on May 20 2022, it’s still pending a new delivery date (estimated 14 June). I’ve just finally canceled the order giving up on any possibility to have the item. The customer service was polite but was feeding me bogus information every month saying that we could only provide you any compensation when order will be shipped. It never happened. It is very unreliable company. Never use it for your Christmas presents!! And yes, they still sale this item on their website but for significantly higher price. What a scum!

I have had one other terrible experience with Williams-Sonoma that made me never want to do business with them again, however, fate had it that my girlfriend bought me an expensive gift from WS and had it shipped to me with a gift receipt. I did not want this gift and returned it so my girlfriend could get her money back. She was notified via email of the return immediately, however, I found out about a month later, that if the item has a gift receipt and is returned, they just issue a store credit/gift card to the gift recipient instead of refunding the original purchaser! Shady stuff. Allow people to return their unwanted gifts for a refund!

Website says in stock and ready to ship but has been over 4 months and still not completed. After literally 5+ hours of phone conversations the customer service appears to just kick can down road and let the next person deal with it, ultimately getting nothing done. After being promised by multiple representatives and "leadership" that a compensation of some sort will take place I have still yet to see anything. A couple of furniture pieces I did receive do not match displayed image on the website and has been a major rigmarole trying to get the correct color delivered. In short, horrible business techniques. They refuse to send a transcript summarizing any conversation had over phone, so you should recorder them yourself because they will deny any promise made and company policy is to have zero paper trail.

I purchased a Nespresso online. The order was delayed because the customer service member explained to me just because it states the item is available, does not mean it is available in your area. A few extra days didn't matter to me. When I received the item, I was sent an email to which it showed me that my items is on sale now and to purchase it before the sale ends. I called in about getting a refund and was told they do not refund an already purchased item that was purchased at full price, it is policy. I complained online and got the same response. I then was fortunate to meet a rep from the company visiting friends and I was told just to return the item then buy it again and just wait till it arrives.

I purchased my Smeg kettle from Williams-Sonoma online and I see the bubble on the kettle surface and the bubble gets bigger as the kettle get hot when turning on. I called the customer care 'many times' to get the new replacement kettle. They charged me (literally right away) for the new kettle on my credit card and I haven't received the new replacement kettle nor refund. I called and emailed many times to get the return shipping label so I can return my product (but I'm also still waiting to receive my replacement kettle) but no one sent me the return label. So, basically I'm being charged for the replacement label without receiving the product and the customer care team is basically don't take this things seriously. I'm truly disappointed by the way things handled here and surprised how poor quality of customer care team of the highly recognized company. I need to get this things resolved ASAP. (Sigh!)

In order to make things "easy" in this day and age of expense and particularities, I ordered gifts for my nephew's soon to be bride and put down the address of the hostess for the bridal shower for them to be shipped to. As soon as I got the email receipt, I noticed that two of the items were not going to be able to be delivered until well after the shower, so I immediately wrote back to cancel the order. I was initially told that one of the items, a spatula, had already been shipped and therefore they couldn't cancel that item, but the other 2, another spatula and an $89.95 baking dish would be cancelled. No problem, I figure I'd suck it up and let them deliver the one spatula. Then, 3 days later, I get an email that the $89.95 (+ $8.50 gift wrap and tax) item had shipped!

I ordered a stock pot and waited for over 1 year but it never came. I got emails for a year telling me it would ship by a certain date, then when that date finally came, I would get another email telling me there was another delay. After 1 year, I finally decided to get a refund. However, I paid with a gift card and customer service told me that they have to ship me a new one. I am now in the same situation with waiting for my refund gift card. My email says it should have been delivered a week ago but it still has not shown up. Customer service was unable to do anything for me and could not even get me on the phone with a supervisor. Both issues have been left unresolved and Williams-Sonoma does not seem to care that I am now missing hundreds of dollars that are owed back to me due to their failure to deliver on a product that they sold but didn't have.

Bought a GreenPan for my Mom in Sept. The finish started to come off, so I called Williams-Sonoma (WS). Would have taken it to the store in Madison, WI, but they closed it several weeks ago. Short version - WS told us we have to call GreenPan because it’s been “so long” since we purchased it. My perception - Williams Sonoma does NOT stand behind what they sell.

I bought a 12.5” Demeyere Atlantis skillet that costs $318 including tax. The delivery date keeps getting pushed back so I’ve spoken with several agents and mentioned that I’d like to cancel the order if it doesn’t arrive in the next week, and of course it didn’t. On this Friday night, it showed that a shipping label has been created but UPS hasn’t received the item yet, so I’ve reached out to customer service in attempt to cancel the order. The next day a CS lady said it would be delivered on the 29th, which wasn’t the delivery date on the UPS website. She asked me if I’d like to start a return and I, naively, said yes as I thought I’d get a refund of the merchandise value. I’ve just recently learned about their hidden shipping fees when I returned an order by mail and got charged $12 for shipping fees.

I have been a customer of Williams Sonoma for over 25 years and that association ends today-not that they will care. My most recent purchase was Riedel white wine glasses. Certainly, not expensive, however more costly than your average glassware from a department store. I had my initial etched on them to match the other glasses I have purchased from them. They arrived with the name RIEDEL emblazoned on the base of each glass which was not on my other glasses, nor mentioned or shown in the ad. I contacted customer service, which was of course was someone most likely working from home with little to no knowledge of the product.

I can say with certainty that Williams Sonoma is now responsible for the worst customer service experience I’ve ever had with a retailer and that the company’s gift exchange policy is outdated to the point of being ludicrous and it appears to purposely designed to thwart my efforts to spend my money as I choose. Allow me to explain. On Dec. 27, 2021, I returned a gift I had received for Christmas at the Williams Sonoma at Columbus Circle in New York City. It had been ordered online and then picked up there several days before.

The store does NOT put up notices nor do the sales associates inform that the food/candy is not returnable the time of purchase. When I tried to return the overpriced, unopened vanilla extract and 2 tins of the holiday candy (with receipt) I was informed by the sales associate that it was dangerous to take back food items and the store policy do not to accept returns on these items. When I asked where the sign stating that, she said it was on the receipt. That is bad policy and business practices as you only get a receipt AFTER purchasing item, making it immediately non-returnable.

I have loved this store for years and years. Over the last year or so I have been getting more and more disappointed. Ordered something a year ago that was not in stock and was backorder for a few months. Once that time came their warehouse canceled the order without calling us. When we called into support they said they reordered it. A month later when we did not get it still called again and was told that they were waiting on a call from us. WHAT???? Last item I ordered I received yesterday a beautiful ginger jar. It was on sale half off or a bit more. It was chipped and the jar lid was too small for the base opening. Called support to get a replacement and a return shipping package for the faulty product. Was told that due to it being on sale no refund or return. I want a product I paid for not a defective product. Don't think I will be ordering anything online from them again.

I love Williams Sonoma and have spent thousands of dollars at their store. I tried to return an item with the preprinted return label. UPS could not scan it. I tried to reprint the label on WS website but was not able to do so. I chatted with a rep.

I purchased 2 mirrors in November 2021 and 4 light sconces for a brand new bathroom we were building. In December mirrors arrived but 1 was damaged- they advised me to send it back and issued me a replacement number and assured me the new mirror was being sent. Fast forward to December 23rd no mirror so I call to see where it is as the contractors have installed my other matching mirror - entire bathroom has been built around these mirrors and lights and I am told sorry no mirror was shipped or will be shipped as it is discontinued.

Nothing I have ordered has ever been satisfactory. I am done with Williams Sonoma. Sub par products at overly inflated pricing. One run around after another, all the while saying "they care". There is a term for that, and it involves the backend of a bull.

Nowhere in the store do they provide notice that the food/candy is not returnable, nor do the sales associates notify before the sale that the food/candy in not returnable. When I tried to return 3 tins of the holiday candy (with receipt) I was informed by the sales associate that it was store policy not to accept returns on these items. When I asked where the sign was stating that, they said it was on the receipt. Problem is, you only get a receipt AFTER purchasing item, making it immediately non-returnable. Bad policy here.

I order the insta Pot with an expected delivery date of 12/17-12/21. I went online to check the tracking of the item and now it states an expected delivery date of 1/6-1/10... no email notification or any communication from WS. I called to cancel the item and literally got the runaround and was told I could not cancel the order because it was in "backorder"...if it has not shipped then why can I not cancel it? My intent was to cancel and pick up at the local store but now I will wait and return it to the store but now I will include the Air Fryer I bought and the Griddle (total of $500 of purchases) and instead go to Sur La Table. I have spent a fortune at WS and after this customer service experience, I will not spend another dime!

Ordered frozen egg bites on 12/07, and requested a 12/17 delivery. Called on 12/20 to get an update and waited over an hour to speak to a person. Was told by Ashanti they have an ETA of 12/22 to their distribution center in Ohio, and that they would not give me a refund or expedite shipping so there is zero chance I'll have them for my brunch the morning of 12/24. Why wasn't I informed there was a stock issue prior to 12/17? Why is this item still on the website with "order by 12/21 for Christmas delivery", when they haven't even fulfilled my order from 12/07? I noticed there are no item reviews on the website today. I'm assuming that's because there are a ton of people who won't be getting their Christmas orders in time.

Ordered a prime roast from this company way overpriced on the 7th. With guarantee delivery on the 17th for our Christmas party, got told on the 16th that it wasn't going to arrive until the 21st 5 days past our Christmas party. Tried to get a refund. They refused And they're still going to deliver This $300 piece of meat and leave it on our porch when we're going to be out of state for a week. Worst company ever

This review is for both the Williams-Sonoma and Mark & Graham brands. In both cases, please read the return policy. In both cases I was not refunded a substantial amount of money. The Mark & Graham issue is not yet resolved. I ordered on Dec 4th for a Dec 17-20 delivery. This AM I received notice that the delivery will now be Dec 27 -29. After Christmas and after we are no longer at the shipping address. In this case, I was withheld the shipping fee even though the item had not yet shipped! Really? I will never buy from any of the Williams-Sonoma brands ever again!

I paid $166.00 for the Thanksgiving side dishes. The packaging upon arrival said to reheat the frozen food in a conventional oven. Apparently you were not supposed to use a microwave. We heated the food and the mashed potatoes, stuffing and other dishes were absolutely horrible. We ended up throwing everything away. How could they mess up mashed potatoes? Absolutely terrible food and I would not recommend that anyone buy food from this company.

A very disappointing experience with both a WS product and the brand itself. I ordered an espresso advent calendar from WS (final sale) and was unhappy to find that the capsules do not work in my Nespresso machine as advertised. I have attempted to review this product twice in order to help others avoid the same ‘final sale’ mistake and both times my honest and measured review has been ‘moderated’ per WS. As they have not provided any others specifics, I am unsure as to why they will not my post review... but as there are no other reviews for this product, I have my suspicions. It saddens me that a company I used to respect for both quality offerings and customer service has gone the way of refusing to stand behind their products on top of not allowing feedback that would help other customers.

I got no help with getting this fish re-sent when it is supposed to be delivered by contacting Williams-Sonoma by phone. My email on Consumer Afairs did finally reach someone who did the right thing and is replacing the order. It should never have been this hard, though. I like Williams-Sonoma, but I don't know about ordering any more food or gifts from them. We'll see.

I made an online purchase of whiskey tumblers on the 20th Oct. On the 11th Nov I received an email from William Sonoma stating that the order was no longer in stock and I had been refunded for my purchase. Upon checking my Paypal/credit card notices there was NO REFUND. I contacted them via several emails, their online chat function, and several attempts to their customer service line which is a poor connection at best making it impossible to hear the customer service agent and I was also hung up on. On the 17th Nov my account was refunded in the amount of $16.95. Well short of my $100.75 full purchase amount. Again I contacted this company to try and retrieve my money to be told I needed to wait another 7-10 days before expecting a refund of the shortfall. Which I did and still no refund of the rest of my money.

WS does everything it can to avoid returning an item. Buyer beware! I tried to return an item which was used once and washed in dishwasher. Turns out item is NOT dishwasher safe. It was a Kitchenaid Meat grinder attachment made of metal. I made mistake of being honest and was told that "used" product cannot be returned. If I had lied, they would have ret'd as defective. Manager I spoke with (Lake Ave, Pasadena, CA store) refused to exchange, or credit until after some argument, then, to his credit, agreed to exchange it. He had the discretion to help and refused, then, conceded after heated exchange. Would have been much better experience if he just helped me from beginning. 2 stars for finally doing the right thing. But, it is clear that "store policy" is not friendly to anyone trying to return an item and rewards a liar while penalizing an honest person.

My wife and I ordered a Wusthof 26 piece knife set from the Plano Texas store on 10/23/2021. The expected delivery was 10/28/2021 to 10/29/2021. Very shortly after that the delivery went to 10/29/21 to 11/01/2021, then 11/03/21 to 11/04/21, then it keep moving out. Meanwhile my credit card keep getting refund and charged. For 2 weeks I spend on phone, chat and email with customer service with plenty of "I sorry and we will fix." Each time a new rep with a new reason for the delivery issue.

I purchased an outdoor furniture set for over $6,000. The cushions act like sponges, they are not waterproof nor water resistant and as a result are rarely usable. I have contacted the store manager, sent photos, sent a video and have contacted customer service three times. Today (the last time), I was put on hold for 45 minutes, no music, no check in, nothing- and then the line disconnected. I have now sent an email to customer service @ Williams Sonoma. This is unfortunate as I have been a customer for 20 years and I am assuming the company is affected by the labor shortage, that said - there should be a process to elevate issues as I have to spend another $2-3k to have cushions made or throw the set away.

Waited over a month to get my dinnerware (all part of set). It finally comes without the bowls I ordered. Spent 1500 on the set and it was incomplete. I called and they said the product was discontinued. Absolutely ridiculous. No communication whatsoever on this piece that was discontinued. Would have never ordered the other pieces without a CORE piece of the set. What a waste of money. Extremely disappointed.

I ordered a set of the Williams Sonoma Pantry dinner plates. They arrived and one of the plates was chipped. Didn't see the chip in the box so wondered if a chipped plate was packed in the box and no-one did quality control. I contacted customer service and asked that they replace the plate once I had returned the chipped one. They informed me I had to return the set of 8 plates and they would then send me a new set or I could keep the plates as is and get a small refund (worth less than the value of a plate). I decided to return the plates and get a full refund. They sent me a shipping label to return the plates and I taped it to the box and took the plates to the post office.

I ordered a set of 2 nonstick pans, a set of knives, and a coffee maker all at a really good price using my gift card. Returned the coffee maker and wait 2 more months for the other items just for them to be cancelled. It was cancelled due to a “payment issue” when my gift card went through perfectly fine with the coffee maker. I called the number in the cancelled email and they were no help. They couldn’t give me an answer as to why the order was cancelled. After 3 months I have nothing, but another damn gift card on the way back to me. I am never ordering online and don’t bother calling useless customer service.

Purchased a serving bowl for $75 (shipping $11.99, tax $6.31). Total paid $93.30. Returned the bowl and got $68.43 back. What did the $24.87 pay for? It’s more than twice shipping and shouldn’t they return the sales tax if they didn’t sell anything? And why wasn’t the return cost spelled out clearly? Before or after the return? I had to find out from PayPal about the refund. Why no transparency from the company? This style of secret on the under refunding- can you imagine if they make money like this from everyone who returns something? Especially now during the pandemic when everyone is buying online.

This is my second time dealing with the Williams-Sonoma PB Teen furniture delivery and they have one of the THE WORST customer service setup I have ever encountered. They are completely unapologetic for their mistakes, unaffected by the inconveniences they cause to your time and schedule, and they simply don't care to make your experience with dealing with them pleasant or even just courteous. Last time they had mistakenly sent my GC to someone else and it took them 6 months after a good 30+ hours on the phone with them over 20 phone calls to get them to give me the damn gift card that they had mistakenly sent to someone else. No apologies, no compensation for all the wasted time. Experiencing the same thing today with furniture. Wasted my time with confirmed scheduling of delivery which turned out to be a system glitch. Extremely frustrating.

Order myself a espresso machine to save time and money making coffee at home. I chose Williams-Sonoma because it offered fast shipping. Item came super used and broken! Called customer service and they sent a new one out that was suppose to arrive within 3 days. They then had me bring the giant used machine to UPS to be returned myself which was a big hassle because I am 21 weeks pregnant with a 12 month old who’s not walking yet. Still never got the new machine and have called 6 times now told each time that it would be arriving soon.

My sister ordered my birthday present (kitchen towels) from Williams Sonoma for shipment to me in Austin. Instead, a pillow case from Pottery Barn Team arrived. Williams Sonoma requires me to return the pillow case, via UPS using their packing slip and deposited in a UPS box or drop off, before sending the towels to me. I don't have packing materials. Don't know where the UPS box or drop off are or any reason other than to return this random pillowcase to go to a Williams Sonoma storefront. Williams Sonoma requires me to return the pillowcase before sending me my birthday present. I told Williams Sonoma to keep the towels. This isn't worth my time and effort. I hope my sister is able to get a refund through her credit card company. This is been a frustrating experience and it's all about a birthday present. Sad.

I placed an order back in Feb. of this year, after several I mean several calls I got one of the back orders in July, but my 2nd back order I have no updates nothing from the company as to where it is, so again I will need to call the company and chase down where it is, I will never online shop with this company again.

I purchased several items from Williams-Sonoma for my new kitchen. 2 of 5 items are not of high quality and not worth even half their sales price. Purchased a walnut block with knife set that was listed for $650 on sale for $350. The "walnut" block was made of regular wood and topped with a plastic walnut stain. I tried to return it and they said no returns. Item is maybe worth $100. So I wrote a bad review and showed photos of the inside view of the block and they said they would not post my review! Purchased a "cherry wood" cutting board for over $100 and it arrived cracked and not as pictured (some very light red/pink stain on a piece of wood). Tried to return it and never got a response with a mailing label. Customer service has been terrible. I will not purchase from this company again.

I ordered an expensive scan pan in March on an online sale. I was told there would be a two month delay for it because it was on backorder. It’s now almost September and it still hasn’t arrived!!! Furious!!!

The worst online store it’s a Williams-Sonoma!! I ordered Philips 5400 on July, the delivery was showing September 1-3. I checked the order status and someone canceled it without my permission. I called them, their customers service is hard to reach . And they weren’t sure who cancelled it. And they didn’t send me any email about that. So I ordered again on August 4, and delivery showed the beginning of September. Today is August 20 and I checked my tracking info, and they pushed delivery to November 29!!! I haven’t received any email about that and we will move out from current address on November. So it’s a waste of time!!! And I can’t reach them to cancel my order… They are absolute mess. Order **

I purchased Breville coffee machine filters online on May 2 2021 and was given a delivery date of 5/6-5/7 but it is now 8/19/2021 and I still have not received the items and am not able to cancel the order to get a refund on my credit card. I opened a complaint with my cc company but they received a letter from WS simply stating I am responsible for the charge. When I called Williams and Sonoma customer service, and after a lengthy wait, I was told they had to transfer me to their 'charge-back' team and was once again put on a lengthy hold after which I received a recording saying if I leave my order number and name they will call me back. Customer service is non existent with Williams and Sonoma and I will definitely find another retail store to purchase from.

Fraudulent order + NO REFUND - 3 weeks later! I have been a WS customer since 1983, in person at many local stores, and by internet. The order at issue was fraudulently placed (IDTheft), and I called the very day it was placed. I was told it would NOT SHIP, but it did. FedEx intercepted and returned the package (I never saw it). I was told it would be refunded within 24-72 hours of their receipt of the product. THAT WAS 14 DAYS AGO.

I ordered a Smeg Drip Coffee Maker, Pastel Blue Item #: 9082759 as a gift on November 30, 2021. 12/1/2020 I received confirmation that estimated delivery was Dec. 10, 2020. When the item was not delivered I checked my account and Est. Delivery was now the January 2021. I contacted Williams Sonoma to cancel the order as it was a Christmas gift and was told that it was not possible as it was coming from the vendor. I was told I would have to wait until I received the item and then I can return it to the company. When I told them that was not acceptable they did not offer any other resolution.

It takes a lot for me to write a bad review. Usually I write good reviews, because I'm a happy guy and I want to share the love. That being said, I am not happy right now. I am no longer full of love, I am full of hate. I am a mixture of sorrow and abhorrence, and that is all your fault Williams-Sonoma. I ordered my 8 custom dining chairs on March 18 2021, it was a rainy day and pitter patter of the water on the windowsill was wonderful foreshadowing to the tears now dripping down my cheeks as I write this review.

Was accused by “Nika” of recording the phone call when she stated “your order may come in tomorrow” when it was picked up by UPS 2 days after the email showing “shipping date” on 3 days shipping. After asking what could be done, she said “if you had a special situation I could waive shipping”. Not very helpful at all. She was courteous on the call, but she would speak in “what if’s” and I felt accused as a customer to request “facts” on when I could request a formal refund on shipping. DO NOT BUY FROM THIS COMPANY. Great products but horrible customer service. Trust me, buy in store ONLY, not worth the hassle to be accused as a customer to receive quality products on the dates you receive in an email. They claim “estimated” the whole time.

Company sent gift to wrong address, wrong state. Would not correct, will likely need to fight charge with credit card company. Spent not less than four hours on the phone with various representatives trying to correct issue with NO resolution. RUN don't walk!!!!

Placed an order for freezable beer glasses. When ordering it did NOT say on backorder until after order was placed (I looked). Order placed in June. Said would be delivered July 15. Now that July 15th passed they now say delivers August 5th. Canceled order! Found same item on Amazon, delivers in a day.

My experience with Williams Sonoma has been one of the worst customer experiences I have had. I purchase three items as a gift for a total of 250$. 10 days after placing the order, they emailed me that every single item was back ordered for three months. Called to cancel the rest of the order and customer service did not allow nor did they care about my frustration as a customer. Better off ordering from Amazon or directly from the suppliers as Williams Sonoma does not care about their clients!

I’m a bit of a foodie and cook a lot! I’ve set up both my indoor kitchen and outdoor kitchen with very nice appliances and cooking products. In doing so I’ve bought thousands of dollars worth of stuff from Williams Sonoma including 2 Breville espresso machines, cookware, knives, mixes and more. I bought a Williams Sonoma branded Scanpan set (stupidly paying much more at the “outlet store”)….

After talking with multiple customer service reps, we were able to find a solution that worked for us. We had to do quite a bit of work to get it resolved, but in the end we are satisfied with the outcome. It wasn't the exact outcome we were hoping for, nonetheless it worked out. We really appreciate the work that the customer service crew online did for us, they were far more understanding through email than on the phone.

Having accidentally taken a chunk of glass out of a Chemex coffee maker, I was desperate for an 8-cup glass-handled replacement that came from Williams Sonoma a number of years ago. My nearest Williams Sonoma wasn't stocking this model so I called Riverside Square's shop without success. However, this store had an extremely helpful sales associate, Ellen, who found exactly what I was looking for on the company's website and placed the order, shipping directly to my home. Ellen could be a poster child for great customer service! Williams Sonoma has excellent products and employees.

Williams-Sonoma has finally lost my business; no more a loyal Williams Sonoma (WS) customer after multiple issues over the years with customer service. The latest...To ensure delivery by Father's Day, I placed an order on 6/5/21 for a Grand Grill Daddy Cleaning Brush over the phone because of a glitch on the WS website that prevented me from completing my order. I received an order confirmation by email. The estimated delivery date was between 6/18-6/21.

I ordered a Smeg coffee maker for $250 8 months ago. The coffee maker will no longer start. I called and inquired about a warranty and replacement of the item. I was informed that there was a 30 day warranty on the item (Which is not a warranty at all if you ask me). When I heard that I then asked if there was any way I could get a discount on a new coffee maker. I was informed that I could get a 15% discount on another coffee maker. After I refused the 15% they offered a 20% discount. I was and still am frustrated at the quality of the product and the effort of the associates and management. I had the coffee maker for less than a year and before it failed. I did not felt heard not that I mattered much as a customer.

The store did not have the items I wanted to purchase so an associate placed my order online on 4/23/2021. Items were estimated to arrive by 4/30/2021. Dinner plates and bowls arrived but not the salad plates, backordered they say. Today is 5/30/2021 just got off the phone with yet another representative as there was an authorization to my credit card. He "thinks" this means my item is ready to ship! This has been the utmost worst ordering experience that I have experienced. What makes it worse is that WS WAS one of my favorite stores! They never reached out with as much as an email to keep me up to date on what was happening with my order.

I purchased a product from them in February. 100+ days later, I am still waiting for my order. The customer service kept making excuses and empty promises. Basically, they refuse a refund for an order they fail to deliver. Don’t buy from William Sonoma.

On 3/2/2021 I order the Breville Sous Chef Peel & Dice Food Processor, 16-Cup (**) from my local Williams-Sonoma store and received a military discount. The original delivery date was not later than 4/5/2021. On 3/19/2021 I received an update stating the delivery date was pushed out to 5/3/2021. On 4/15/2021 I received a notification from Breville, the manufacture, stating the product was back in stock. I contacted them and asked if this notification also included retailers such as Williams-Sonoma and I was told yes. On 4/24/2021 I received another notification from Williams-Sonoma again pushing the delivery date to 5/31/2021.

I ordered a Le Creuset product from Williams Sonoma last week and received it 2 days ago. The box I received was damaged and looked worn, and upon opening, I found that the ceramic inside was cracked and missing a piece. Of note, the shipping box was perfectly intact. This made me think that they just sent whatever they had left which was a broken product in a beat-up box. I’ve had less than satisfactory experiences before with this company and had hoped those were just bad luck and uncommon events, but Customer Service has again been most unhelpful and unaccommodating. If I could give negative stars, I would, and I would suggest shopping at Sur La Table or any other company instead.

I purchased the Phillips air fryer from them. After 3 years of infrequent use, it began to make scary, super loud rattling noises and smoke when there was no food inside. It smelled of burned plastic, and I truly feared for my safety. I submitted a review conveying as much and it was published. Shortly thereafter, I received the following email from a Katie **, Sr. Lead:

On March 5, 2021, I ordered a Le Creuset 12" enameled cast iron fry pan for $200.00 It was for an anniversary present on April 15. The original order said it would be delivered April 12-13, so I went for it. Current expected delivery date is now May10-11. More than two months for a fry pan. Inexcusable business incompetence.

1. I order a table on January 30th. Delivery estimate April 2nd-April 16th, which is a while, but it's a nice table, and I just need it here in time to host 3 family members in May.

When I called to inquire they couldn't give my info at all...so I cancelled. When I requested a cancellation confirmation they could not send me one. Told me that I had wait for several days for my confirmation... so frightening.... I was really looking forward to receiving my purchase... Very disappointed with William-Sonoma...

I order cans of Illy Espresso, they came without lids. I tried to contact customer service repeatedly with no response. Later when I try again my emails bounce back. I guess they don't have time to serve the customer. Never buy anything from them again. One star, cant give zero.

I’ve never purchased an item from them before. My original order was filled in a timely manner. The item was defective and I went through the normal process of returning the item for a replacement. That’s when I got jaw dropping lies and deceit. After a month I’d call customer service and they would say “oh your item will be delivered next week.” Nothing arrived. I’ve done this three times and each time the agent tells me the same thing that my order is only days away from delivery. All lies. Product has never been replaced and it’s been four months. You don’t have to wonder why Amazon is so successful and places like this struggle and eventually disappear. I’ll never order anything from them again. Never.

We placed an order in December 2020 - for several items - orders kept getting delayed for months - then about 1 month ago - half of the pieces of a king bed were delivered. The drivers had no idea where the rest of the bed was - I have made over 35 phone calls about this bed and once I got a phone call back from a rep who said they are working on it - complained twice to the corporate office - not even a phone call back - we still have half a bed and no solution - are they kidding me? Not sure who is running this company - horrible and incredibly frustrating! This is after several other orders with them had issues as well - they just don’t care - unbelievable

I have been buying Williams Sonoma pop-up sponges for years and they used to be very good quality. My last package of sponges are not the same quality and are falling apart and flaking after only a few days of use. I wrote the company and got no response. I called customer service a few weeks ago and was informed that they had changed sponge suppliers. I called again today after seeing the second sponge in the package disintegrate. I was informed that they could not refund or replace because the package of sponges had been opened. I like the logic. Was I to know after using their sponges for years that my new package was going to be junk. I was offered a $5.00 discount on a set of 12 sponges that sell for $18.95. I said no thank you and informed them they had just lost a customer. I would love to attach a picture of the sponge but not sure I can.

Negative stars if possible. Beware of Williams Sonoma's terrible customer service. It has been 2 months and they still refuse to deliver or cancel my order of a Smeg milk frother, despite my reaching out multiple times. For context, I ordered a black version - it was listed as available - on Feb 15, 2021, with estimated delivery date of Feb 25. Then the nightmare starts: Feb 25, 2021: Came & went and I never got my order. Feb 26, 2021: Received email saying delivery date delayed till Mar 10, 2021. This was for a birthday and that was too late, but fine, I am thinking it is still close enough.

I’m in CA and was denied the purchase of a Peter rabbit loaf pan which I found by phone in TX (1 available). Even though I have had an account for years they denied taking my card and no PayPal either. Corporate office (kind lady) could or would not assist further. She seemed amazed that other places like Macy, etc do take cards via phone purchases. A little behind times this day and age. Not a good way to treat your loyal customers. Will be forced to purchase when it comes available at twice the price or more from eBay. Bad shopping experience makes me want to discontinue my account. Let me think about it

Horrible customer service from Williams Sonoma. If I could rate zero stars - I would. Ordered online an item in early Feb. Received several notices the item was delayed. Received a notice this morning (end of March) there was a problem with the payment. Called customer service and they charged my credit card again, this time it went through. AFTER they charged my card - was told they no longer have the item and could cancel the order BUT the charge would not be reversed for 7 - 10 days. Would not void the charge made minutes prior, would not give me a cancellation confirmation number - said they don't have those (which is nonsense because every transaction on a credit card generates an id number) and refused to allow me to speak to a supervisor. Totally bogus scam to grab my money for an item they didn't even have and then hold my money for a week. Disgusting.

I ordered the Bartesian cocktail maker along with 3 cocktail packs with 6 per pack. When I ordered these items they all said in stock. My package arrived with just the machine and no cocktail packs. They were back ordered. It took almost 15 more days to get them. When I do get them 1 of them has already expired 2 months prior. I call customer service to get a replacement and the rep was rude. She seemed to be unapologetic and bothered by my call for their mess up. The bottom line is this experience made me not want to order from them again.

I ordered an item January 16, 2021 and was given the estimated delivery date of January 28, 2021. On January 29, 2021, I received an email indicating the following: "We're sorry to report that there has been a delay in the shipment of your items. Items delivered by package carrier will be shipped as soon as available." The email also indicated that the item is backordered. The estimated date of delivery was now February 10, 2021. On February 6, 2021, I received another email stating that this item is backordered and won't be shipped until April 26, 2021. I was not told until February 6th the email that this item is backordered.

Don't use WS online, they have absolutely no clue how to drive an e-commerce business. Here are all their problems:

I have ordered from Williams-Sonoma for years and finally this year without being able to go out shopping I accepted their offer for a credit card. What a mistake. Everything I have ordered from them has been backordered. Funny how I didn't want to write this review as I wanted to give them a chance. But after reading all of these reviews. This has become a 2020-2021 SWITCH AND BAIT company. Everything is LISTED IN STOCK TO SHIP IMMEDIATELY - NEVER HAPPENS. Everything I have ordered since November is STILL ON BACKORDER so that means they are not paying their bills to their suppliers and they have been cut off of ordering new merchandise. The last order that was to be shipped out IMMEDIATELY I got an email today stating SEPTEMBER 1ST ARRIVAL.

I purchased dinnerware for 12, upon arrival 6 of the plates were defective, upon washing the "dishwasher safe" dinnerware, additional plates showed "crazing". I returned all of the dinnerware. The credits were less than the total purchases. I contacted them and got some of the additional credits due, but there still was a credit due. I called 5+ times, with promises that they would have a Supervisor review the issue and get back to me....never did get a call back. Finally, I submitted a dispute with AMEX and provided them all of the charges and the credits showing the balance I was owed. WmS didn't respond to AMEX so they processed the credit. Then I received a very tersely letter from WmS stating I needed to call them immediately!

We are on the second product backorder since end of December 2020. The first item, a Le Creuset pan, was listed as in stock online when ordered on December 31. A couple weeks later I went to check on shipping and it was listed as backordered until February. I was pretty upset at how disingenuous it was to list something as in stock and then show as backordered for so long after I already submitted the order. I called to cancel the order. After some confusion with the original phone rep, I was thankfully get our gift card reissued during a second call.

I purchased the above product October 4, 2019, and have used it just a handful of times exclusively for spaghetti sauce. When I was cleaning it just a few weeks ago, I noticed that the bumps in the finish on the insides (I really think this was a manufacturing defect that didn't get QC'd as you can feel where it bubbled up in the finish) was starting to peel and these bumps are now stark white pimples without the "patented stratanium plus nonstick finish" that is purported to never crack, peel or break and is indeed peeling and/or cracking. I have followed their cleaning guidelines and never used harsh cleaners and have only used Dawn and a nylon scrubbing pad to clean it by hand. It is dishwasher safe, but I learned after putting it in the dishwasher the first time I used it that it discolors the aluminum on the bottom of the pan and have only handwashed it since.

I’ve bought a lot of expensive things from Williams-Sonoma and feels like I should just stop supporting them. Ordered Breville Bit More toaster and it placed the order just fine except after the other notified me casually that it will ship in 3 months. Are you kidding me??? I can get the same item in 2 days from Amazon. Why would you let customers order backordered items in the first place without clearing stating that it is out of stock and will be restocked in a few months.

I ordered a Wusthof carving set on January 14th that was reported on back order. Estimated delivery was changed from January to a date in March. I attempted to cancel the order on February 9th and was told I couldn't because it was in process. I was told by the customer representative that I could return the order once received. I received the order on February 9th and it will not allow me to return. I have already emailed customer service on two occasions. Once on February 9th and then again today without even a response.

My husband ordered an Ember mug for his boss's birthday which is February 20th and it shows in stock online with an arrival date of 19th. So to be safe it arrives in time I chose rush shipping and we pay $26 dollars extra for it so if says it will arrive in 16th, so on the 15th I check on status and it shows back ordered which is not what it showed when I ordered and I go on the site and none of the mugs show as back ordered. So I call customer service and they say no worries that when it is back in stock they will still send it rush shipping. LOL. Are you kidding me? I told her the reason I chose rush shipping was because I needed it at certain date LOL and I said, "It’s a lie what you're doing," and she didn’t disagree.

I ordered a dish set back in September of 2020. It was shipped without any internal foundation, bubble wrap, or protective barrier. The box was damaged, so I called in and was told that I would receive a store credit. I patiently awaited, though after two months—no response. So, I called and spoke with manager, and was told that the purchase would be credited to my card (1hr. call), and that the rep who promised the card wrote in the notes that I called and said I was busy and would call back.

When they had a local physical store I used to love them. They closed it, so I tried ordering online, this is where the trouble begins and does not end. I tried twice, I was willing to overlook the first time every company make some mistakes and maybe the first one was just a string of bad luck. Second time was only worse. They did not ship the full order both times, put the money back onto a gift card instead of a refund (at least part of the money they owed me), what they did ship took over a month and half. I had to call customer service over 7 times over a month and a half and still did not get a resolution. They are scummy and cut the line when they do not want to answer a question, do not have any supervisors that can talk to you. Worst online Shopping experience ever and I am a regular online shopper.

I will never purchase another item from your company. Your continued deceit surrounding this order is beyond belief. You state that this order has been shipped. However, when I called LSO to confirm the delivery date of today. They stated that they have not received the product as of this morning. Management at LSO confirmed that Williams and Sonoma (W&S) does this a lot. They state the product is shipped and in route but it is not. LSO has no idea where the product currently is. They do not have it.

I received a gift sent to us during the holidays. WE have tried to return it but during the pandemic it is challenging. I have gone online to attempt a return and the order number on the slip that was inside the box does not come up in the system AND the system asks for a 12 digit number and the number on the slip is 14 digits. I called once and the wait time was longer than I could wait. I called again and someone picked up very quickly. The connection was really bad and fun of static. I explained the situation. The person said the item was outside the return window. I tried to explain that I have been attempting to return for some time - but was told there was nothing they could do for me. What they can do for me - is lose my business! During these challenging times not to have some kindness to the policy is poor company service. Ugh, corporations.

I purchased the Nespresso Breville Creatista online from Williams Sonoma. It was delivered on January the 27th. I tried the machine only one time and didn't like the way the milk frothed. I packed the machine on the 28th and took it to the closest store to me to return it. They said they can't return it because it's used. I told them I used it one time and didn't like the performance of the machine. What am I supposed to do! They said they can only accept it if it's in new condition! How would I know if the machine is good or not if I don't try it? They told me it's their policy. They issued a replacement order while all I wanted was a refund. When I left the store unhappy I spoke with a guy from the customer service who was very helpful and said this is not right. He canceled the replacement order and made the refund. I will check my account and see if the $600 is back on my credit card.

Updated on 02/15/2021: On 1/22 I was told WS was issuing my refund as a merchandise credit when it should have been returned to the original form of pmt. I was told I would receive a call from the merchandise credit (or something like that) department in 3 - 5 days. As of 2/14, I have never received a phone call. However, I did write a review here. After I wrote the review I received an email on 1/24 stating they'd take care of the problem by canceling the merchandise credit and crediting my credit card. As of 2/13, I still have not received the credit on my credit card.

I return an espresso machine I purchased from them within the thirty days time window. When I was submitting my return request, there was no mention of any fees or charge for the return. A few days after they received the unit back, I emailed them asking the status of the return, I was told that they are processing the refund and refunded me the amount less $30.01. Seriously? Nowhere in the process did they mention any amount. No wonder Amazon is dominating the retail space. Buyers beware when returning. Probably better to call or go to their store rather than be rape by this company.

Purchased an All Clad pot and it looked smaller in person, so I returned it and bought a larger size. During the return process, at no point was there any mention that a return shipping fee would be deducted. The website's return policy states nothing about it, and even the item's webpage said free returns. In this day and age, any other merchant website would mention any additional fees. I don't mind paying a fee, but at least be upfront about it. Won't be buying from Williams Sonoma online anymore.

I ordered a high end coffee machine on 12/01 from Williams-Sonoma as a Christmas gift for my wife. At the time of order it was promised by 12/10. I subsequently received many emails repeatedly delaying delivery to a date well past Christmas. So on 12/17 I called their customer service department, explained why I was cancelling and I was told the order was canceled. I ordered the exact same item (at a slightly lower price) from Nordstrom and it arrived three days later on 12/20 in plenty of time for Christmas.

Ordered a set of Le Creuset cookware on October 28, 2020 costing over 1k. In many cases, I didn’t receive any notifications from company about delay, and I only found out by checking order status online. Delivery dates were continually pushed back through December and January, until delivery was promised by January 28. Today, I received an email stating new delivery date is estimated to be May 10-12. They should not offer products they know they can’t deliver. This is the last straw, and I won’t have dealings with this company again.

Spoke w/ customer service before buying furniture on October 2 and was told to expect a delivery in 6-8 week. The latest estimate is February 8, or over 4 months. Was also told the items are individually made to order. Today I learned the company is mass producing 1,000 units and that is the reason for the delay; two contradicting explanations, big surprise. Asked what my options are and the rep said I could accept the date or cancel the order. The rep would not commit to an actual timeframe. The company should have set expectations accordingly before the purchase. Either the sales rep or customer service rep lied about their process.

They have terrible communication and promised dates early on that they could not deliver by. I ordered Le Creuset cookware set that cost more than 1K as a Christmas gift on Dec. 3. They have moved the date 3 times on me so far and is now expected to arrive on January 25th. They shouldn’t sell inventory they don’t have or at least advertise that it’s on backorder when we make a purchase. I feel scammed and am so frustrated with their lack of communication.

On 18 Dec 2020, I purchased the Breville Smart Oven Pro with Light, SKU 8795283, from the Ponce City Market store. Due to the item being a gift, I also paid for gift wrapping. I was informed it would be over an hour wait time for the wrapping, and since I did not have the time to wait I returned 19 Dec 2020 to retrieve the gift. I was in complete disbelief upon receiving the item, as it was the absolute worst gift wrapping I’ve ever seen. As you can see in the images the paper size was not properly selected to cover the box- therefore producing two large boxes on either side that someone cut and placed paper inside; there is tape showing all over the paper; and the bows were not properly placed on the item but instead have Williams Sonoma stickers holding them in place. Suffice to say, I was embarrassed to even present this poorly wrapped present to my friend, but what choice did I have as there was over an hour wait for gift wrapping.

After reviewing an order I wanted to place online I decided to apply for a credit card to get 20% off and free shipping on my order; after approval (which I had) the site was supposed to direct me to a temporary card number to use for the promotional discounts that would only be used day off approval. This site was errored out and the bank stated they were unsure of any issues. With this being said I now have no card number to process my order and after 8 calls to customer service, my local store and Comenity I was nowhere.

I ordered an item for my mom, to be sent for her Christmas dinner, a turkey. When I ordered I was assured that the item would arrive in time for Christmas and reminded in several places on their website. December 23 I received an email telling me the item would not arrive in time for Christmas, and that the email was sent so I could cancel in time or change the order to something else. This last part tells me they never had time to get the item to me in the first place because the item could still be cancelled. Also, they were asking I order something else, which also would not arrive in time for Christmas, btw. False promises for an expensive product. Never again with Williams-Sonoma.

Selling me items in mid Nov with early December delivery estimates and only finding out days before Christmas that most of the items are backordered is bait and switch fraud. My elderly mother who lives alone will not be getting most of her gifts this COVID Christmas. Some coming in January and the rest still unknown. I would have never ordered from Williams Sonoma had I known the items were not actually in stock (as it fraudulently stated).

I placed one online order and never received it until 1 month later, yet they stated it had arrived in several days. Then I ordered a gift card, same thing happened... but I never got one at all. Got the run around for weeks now. I’ll never order or shop there again.

I bought a coffee machine for $ 460 and send it back the same day. This happened almost a month ago and I am still waiting for my refund. I called customer service twice, they told me the refund is gonna take five business days. Time passed, I called the second time and I got the same answer. The lady on the phone was surprised by my request and she said was nothing processed in their computers. The icing on the cake is they charged me $30 processing fee which I didn't know anything about until today. I'm still waiting for the refund and I would not give them any star but I didn't have a choice. Don't buy from Williams Sonoma, you gonna have a tough time getting your money back.

I contacted Customer Service asking for a product replacement after the product broke. It was purchased at the store (not on-line) and I did not have the receipt. After some push-back they agreed to send a replacement once I returned the broken item. I dealt with a number of people in e-mail exchanges and they all did their jobs very well. The experience was much more satisfying than I experienced with other companies. Kudos to Williams-Sonoma for standing by their products, hiring good customer service people, and helping their customers.

We purchased a dutch oven on 11/23/2020. We chose to pickup at UPS and the estimated date is 11/30. But WS didn’t delivered it on time and, the next day, they CHANGED the delivery date. The delivery date has been changed for three times, and we still haven’t got our dutch oven. Estimated delivery date 11/30/2020 —>Changed to 12/4/2020—>Changed to 12/07/2020—>Changed to 12/10/2020.

When ordering a set of knives on W-S website, it showed it was in stock and ready to ship... Once ordered, it's delayed for a month... Then, waiting a month, and it's showing it's delayed for another 6 weeks!. Terrible company (order # **). Lame company. They don't even tell you items are delayed and you have to contact and find out yourself. Never buying here again.

During the Thanksgiving sale, Nov 27, I saw a deal on the Williams-Sonoma website for "Philips 3200 Series Fully Automatic Espresso Machine with Milk Frother". I ordered it. The delivery date Nov 4-8. After purchase, on the email confirmation, I immediately saw that the item was on "back-order", but I waited till Nov 7 to see any change. Nothing had changed. Still in "back order". On Nov 7, I called customer service and asked him if they even had this inventory. He had no idea. I asked for a cancellation.

Let me first state that I have been a long loyal customer at Williams and Sonoma over the years. However when a problem did arise it’s of cookware that I purchased from them. They did absolutely nothing and treated me rudely and poorly. I purchased Cuisinart advantage ceramic nonstick cookware set, two sets, from them about six months ago. The quality of the pots and pans is horrible. The cheaply made, the lids never fit well in the boiling water sprays all over, moisture evaporates from the cooking food, everything sticks and burns.

I’m so disappointed in the customer service I received from Williams-Sonoma. Although I’ve always enjoyed using and gifting their products, this will be my last purchase. I realize this is inconsequential to such a large company. However, maybe this complaint will help someone else chose to spend their money elsewhere and avoid the issues that come with dealing with this company.

I have received another notification that a delivery has been made - yet again, three weeks early. Be advised that we will not be paying for this item and contacted our credit card company yesterday to set this in place. I asked repeatedly for these orders to be canceled and have instructed the recipients to refuse delivery so why don't you have OnTrac or whatever delivery company used by WS arrange to pick it up at the front door. I will never, ever order from your company again for any holiday deliveries. For the money I spent with you, and not getting what you offered and then your not effecting a cancellation that I asked for is unbelievably poor management and customer service response. I'm certain the company DOES NOT CARE in the least that it is responsible for being such a big spoiler of fun during this particularly hard holiday season and are simply very happy to have my almost $500.

I ordered a coffee maker with free shipping. Sounds like it should be easy right? It took a while to see the Invoice and I immediately saw they charged for shipping! I called instantly to ask to cancel the order. I knew if I waited it would only get worse but it got worse for sure. They told me that they couldn't cancel the order because it was ready to ship that day from the warehouse and THEY HAVE NO CONTROL with the warehouse. Mmm... Sounds a bit flaky for sure.

Ordered a pricey Apilco 9" tulip bowl to complete my collection. Have bought at least $12k in product from WS in the last 30 years. Bowl arrives from the Olive Branch, MS distribution Center with a 1" chip on the rim. Called immediately to ask for a replacement - told to go to a store, at first; alas, with CoVid 19 on the uprise in August, 2020, I said no, I had ordered online for a reason. Ultimately, after going through the paces and offering to send back the broken bowl through the mail at their expense, they said they would process a replacement. Fine - I also added, as a word of caution, that there was no packaging at all on the original box, so could they please pack it a bit, so this doesn't happen again.

I purchased few hundred pieces of an item for gifts. After about 10 days, the price in item dropped to 1/2 price. I asked store manager for price adjustment on my recent purchase. It has been more than 2 weeks. No answer yet!!

About 2 years ago we purchased an American made sofa sectional couch from Williams and Sonoma price $11,000.00. 4 separate pieces (2) love seats (1) chaise (1) sofa and 3 ottomans. All four pieces fell apart. Dozens and dozens phone calls. Customer service was horrible. Finally piece by piece were replaced. Within a few months the replacement piece experienced the same exact results. It fell apart. I love this county and anything American made however this design had a major default. They did respond and removed all the pieces for the second time with a credit to purchase another couch. HOWEVER now they are saying the credit was never process and we cannot order our new couch till that has been completed. Just absolutely no horrible to act for a 11,000.00 product... We must have made 30-40 phone calls to this company with no final resolution.

I have tried to order cabinet hardware three times now. The first two orders were pewter, the first had black tarnish that came off all over my brand new cabinets and hands. After replacing the order, the second did the same. I gave up and ordered brushed nickel, the screws in the directions said they were 1.5 inches. They actually measured 1.25 and fit NONE of my cabinets. Half of the order never actually shipped. This company sells imported garbage and is operationally broken.

I honestly wish I read the reviews here first before purchasing the Le Creuset cookware set. I saw a three piece set was on sale. Since I just purchased a home I figured having new cookware would be a great start. Another bonus I had a gift card I had received from work which was over 2 hundred dollars. My first warning sign was that the set was backordered but it was in sale so I took my chances. I placed my order and saw I would not receive for till December and I placed the order in September. I save my receipt and I received an email one as well.

I have always been loyal WS customer and have many products and have purchased gift certificates for family and friends over the past 20+ years. During the COVID lockdown, we started using our WS Pan more frequently and as a result the nonstick started pealing away from the pan. In July I contacted Customer Service about this defect who advised me to visit the store of purchase which I did and the Store Manager shared I needed to contact Customer Service. I recontacted Customer Service and they advised me that a Supervisor would call me back - I waited a month for a return call which never occurred - Thus, I called again and a very helpful Supervisor advised me they would exchange the pan and emailed me the information for the new pan delivery and return label for the old pan.

I had a merchandise credit from Williams-Sonoma that I realized I forgot to use after a couple of years (note: merchandise credits do not expire). When I went to make my purchase, it said there was an error with the card and that it hadn't been activated. I called customer service and they said there was nothing that they could do after transferring me to five different people. They told me to write an email so I did. Every time you email, a different person responds...if they respond. Half the time they don't. At this point, I've spent at least three hours on the phone with them, talked to at least 15 different people by phone, and have sent countless emails over the course of 4-5 months.

I ordered a coffee maker on 9/17/20. When I went to order, the item had bold red lettering saying that the item had "Fast, free shipping". After paying, delivery time of 9/24 to 9/25 was give, that’s not really fast, but not terrible. However, it is now 9/25 and the order still says "preparing for shipment", so a boxed item has spent a full week supposedly being prepared to ship. I made a couple of calls to customer service and also an email to customer service during the week to try and figure out whether the item is actually set to be sent out. One rep and the email, basically just told me what I could already see on the internet, that the item was ‘preparing for shipment" and I got excuses that "they are behind on their orders because of COVID." One rep was very apologetic and tried to be helpful, but said the system wasn’t letting her put in a inquiry for some reason.

They hide information about "back ordered" items and give you bogus estimated delivery dates. I placed my order on their website, but it was "back ordered" which you find out after placing your order. They change the estimated delivery dates every few days that keeps you hanging. I ended waiting for more than 3 weeks. My fault, but every time I check the tracking it was a few days away. I asked Williams Sonoma Customer Service why they do that, then they pandemic shame me. I wasn't even asking when I receive my order. I was asking why they are not honest. I thought they are a top notch store, but I am very disappointed how stuck up they are. Respect people's time please!!!

Recently, I placed 15 orders (on sale items), at Williams Sonoma, and every single item was cancelled, 63 items in total cancelled, out of stock they said, and never will have again. At first they only cancelled a few items, and placed everything else on backorder, 4 months out. I asked them if they were going to cancel anymore, and that, I would like to know because they were holding up a lot of my money. And within a day or so, cancellations started filling up my email. I dont understand why they had them on backorder if they knew they would never have them in stock....very strange.

Updated on 10/20/2020: After my CA review was published, WS responded with a request to email them at their support email and that a member of their Elevated Support Team would be in touch. I completed that request same day (9/16/20). I never heard back from anyone, but finally received a gift card in the mail valued at $499.99 with no other commentary, words, apologies or otherwise.

I ordered a $400 dehydrator from Williams-Sonoma. It arrived broken. I called customer service and they said: "No problem, send it back and we will send you a new one." That was two months ago (I sent the defective one back the same day I called). I kept calling WS to check on when my new dehydrator would arrive and they kept changing the dates. Meanwhile, all the fruits and veggies I planned to preserve from my garden went to waste. Finally, I called again the other day and they said my order had been canceled because they are no longer going to sell that product. No one emailed me or told me, even though I had been calling almost daily to check.

I recently placed a bunch of orders from Williams-Sonoma for bedding items. My complaint is that many orders came covered in a black, suety, dirty dust. Thankfully, many of the items had outer sleeves. I spent quite a lot of time cleaning them, as they were gifts. When you order quality items, you expect them to be clean and new looking. It looked like these items sat in a warehouse for years and were covered in dust....How could they not see this when they were preparing to ship? I did call and complain and they readily replaced some of the worst items. I placed more orders after this and some of the items....still....came covered in dirt. I didn't bother complaining, I was able to clean them up pretty good. Plus, it was a great sale price. I will still buy from them and I feel the customer service was very good, but please don't send as anymore dirty merchandise.

I ordered the number of sale items and got very good discount that was Final sales and when I went to pay the real life that I was maybe $5 away from free shipping. So tried to add a product. Nearly 30 minutes on the phone with a lovely customer rep who asked her boss but no resolution.

I have never heard of a company that can not cancel an order...Never. I didn't realize that the Le Creuset Dutch Oven, that was in stock wouldn't arrive for two months! I mean, I get things are late with CoVid, but 2 months for an item in stock? In stock means, it's in France and it is an international shipment. So needing the item before then and not being in the country in Sept. when it was to be delivered, I called to cancel the order. They said that it can not be cancelled as it's in stock and a purchase order has already been created. Huh? I just placed it 15 minutes ago and you can't cancel it? Instead, I get a hold charge on my credit card and have to wait till I get the shipping confirmation approximately 2 months from now.

Tried the Galaxy Croissants at a neighbor's house and we loved them. Neighbor said she buys multiple items from them and so when we went online to order the croissants we also opened a WS credit card for future orders. When order confirmation arrived the total was $82 when it should have been $70. An overcharge on my first order that WE had to find. I contacted WS by phone. Person was courteous and understanding but, between holding and then the actual conversation, I was on the phone for over 30 minutes. She finally agreed to refund the $12 for the overcharge. My order was scheduled for delivery on 7/3. It never arrived and no shipping delay notification was received. Therefore, I emailed on 7/7 and the response was sorry, it will now ship.

I ordered a Le Creuset braiser from Williams-Sonoma online. The item was listed as 'IN STOCK' on 31 May 2020. When I received order confirmation, the estimated arrival date was 26 June 2020. I thought that odd for an in stock item, even with the corona virus delays. I kept checking for tracking info on my acct and the notification never moved off ORDERED. I called several times about this...waiting a minimum of 25-30minutes on hold each time. I persisted tho & was rewarded with indifferent associates who only parroted that the estimated date was 26 Jun. I finally reached a wonderful person on 25Jun who agreed with me that it looked like the order was NEVER processed & took the matter to her supervisor who was to call me.

Order for 6 CO2 cylinders was placed on 5/12/20 for $195.95. I was told the product would be received on 6/6/20. Then, I was told it would not arrive until 7/7/20! I tried to cancel at that time and was told no cancelation was possible because shipping process had begun. Now, I am told the product won’t be received until 7/24/20 (if I am lucky). I have asked for a complete refund. This level of service is appalling. I don’t know if I would ever order from this company again.

I bought a KitchenAid ice cream maker attachment on their website. The price was good (sale) and it showed in stock. I waited 15 days. Nothing. Their tracking showed now that it was backordered. I called in for more info. Waited on the phone a good 10 mins to be answered by a rude staffer, who couldn't keep facts in her mind for 1 min and would interrupt to get the info repeated again and again. When I asked her what is the status of my order and how long the wait might be, she said she 'had no idea'. I asked her to cancel the order, which she did. No confirmation email for the cancellation and they are still holding my money hostage.

Service refused to repair/replace the broken cup without an order # or receipt. Apparently no one is to accept a gift without asking the giver for proof of purchase first. The only thing worse than the quality of their product is their quality of customer service and their willingness to stand behind their products!

Ordered a very expensive cutting board online approx 4 weeks ago. I knew it was on backorder. The item was packed in a very large box without any packing material. There is a plastic removable tray on the cutting board that made the item a little wider than the box, so it was packed on an angle. No packing material, large box, plastic item. Needless to say the plastic cracked. Tried to call Williams-Sonoma since I couldn't get a return label from the website. Was on hold for over 20 minutes. When you order an item from a VERY expensive company like WS, you expect exceptional service. Felt like I was on hold with a cable company. Won't shop here again after my item is replaced.

Beware they will charge a return fee if you don't like your purchase. That little bit of information is not disclosed in their return policy. Very shifty business practice. I've contacted them 3 times requesting they indicate where the return fee is disclosed on their website; and three weeks later I am still waiting for a response to my very simple question.

Williams and Sonoma eventually credited us the difference between buying the set of 12 and buying 12 individual glasses.

I feel very disgusted to have to write this review, as I never foresaw this situation happening to me. I am a very educated woman, one with a doctoral degree and a strong presence in the community. Today, June 11, 2020 while visiting Williams Sonoma at the Biltmore Fashion Square in Phoenix, Arizona at around 4:35pm, I experienced abhorrent behavior from their assistant manager. I came to the store to buy the Breville Waffle Maker for my family. While browsing through the store for other home items, the assistant manager followed me very closely. I was interested in a throw for my home and wanted to feel the texture. While doing so, she ran up to me and alarmed me by screaming “DO NOT TOUCH THAT”. I turned and told her, “You are making me feel very uncomfortable with the way you’re treating me. I’m going to speak with your manager." She responded with “I AM THE MANAGER.”

I ordered a Breville bread maker in April, with continued delays and te last communication was that as of June 1, the earliest ship date was mid-August. I cancelled my order on June 1, and lo and behold, not only did customer service not get back to me, but they shipped my order which was delivered today, despite my request to cancel the order. This looks like bait and switch to me, and I’ve contacted my legal firm and reported this to my credit card company as well as the Better Business Bureau. Apparently this disreputable business practice is quite common for Williams Sonoma. As a chef with a very invested chef’s kitchen, I would never order anything from this company.

Updated on 07/17/2020: Ordered product in May. Delivery date moved five months out to September. Charged twice once at purchase and again 2 months later. This seems to be deceptive practices to make it look like they have sales when they don’t even have the products.

I have never been so disappointed and frustrated with a product or a process. I have been trying to figure out how to get a replacement for a defective gift for thirteen days now!!! The latest snag is the above email I received that indicated a return label was available to be printed. In fact, the link took me to another page, involving adding my information (again) only to then be taken to a page that shows the return of the defective item is "in process"--which it clearly is not since I don't have a return label!!! So, silly me, I thought perhaps I could be directed to a return label that I could print out for this darn return if I could only talk to a human being customer service representative on the phone.

I used to really aspire to shop at Williams-Sonoma and placed my first purchase when Le Creuset went on sale. I ordered a white grill skillet that came with red marks all over it. I also ordered a white casserole dish but received a smaller version instead of the actual one I ordered. When I called them for customer service, I was on hold for an hour, gave up and resorted to reaching out via Twitter. Honestly, this whole experience was so disappointing and exhausting that I just gave up. The promos are tempting but when you receive damaged or wrong product, why bother? I will shop at Bed Bath & Beyond or Amazon moving forward.

Online order executed incorrectly. On April 27, 2020, I placed an online order for a wok to be gift-wrapped and sent to my daughter-in-law for Mother's Day. My credit card was charged $117.94 which included sales tax and gift wrap. Shipping was free. About 2 days before Mother's Day, I checked the order in my online account to see the status of the order. It stated that the order was delivered on May 1st. I called my daughter-in-law to make sure she received the package, and she stated that she had not received it. I dug a little deeper online within the tracking option, and it said that shipping was delayed, and delivery would be on May 26th. While I was not happy with seeing this, I decided to be patient as most deliveries are indeed delayed these days because of COVID19. I notified my daughter-in-law about the situation and told her that her gift would arrive later in the month.

I had placed two orders on a Monday for a total of $750.28. The transaction were in processing through my bank so I figured everything was ok. Wednesday when I checked on the status both orders had been canceled by Williams-Sonoma. I called to see why and was told it had to do with my billing address. I re-placed the order with the representative on the phone for, she gave me a 20% discount off the milk frother as well as changed the price of the espresso machine back to the sale price I had originally purchased it for (as it was no longer on sale). She assured me there would be no problems this time.

Williams-Sonoma has really gone down the tubes. I just called to speak to customer service to ask about an order I was having trouble placing. I waited for 50 (!!!) minutes; finally the rep got on. They must be outsourcing to Nigeria now, because I couldn't understand the rep-- bad accent plus something echoing in his headset. He asked me questions and I could not understand him so asked him politely to repeat the questions. He repeated the questions (with a mad voice over-emphasizing every syllable like I was a moron). Finally he got frustrated and just hung up on me! After I waited almost an hour to speak with him!! I would think with 35% unemployment in our country #1-- why not hire American workers! And #2-- if outsourcing, with all the people looking for jobs can't they find anyone more professional?! Williams-Sonoma gets an "F" in customer service!!

Horrible excuse of a company. Whenever I hear about brick-and-mortar places shutting down, I never feel an ounce of sadness or sympathy. They bring it on themselves by negligently failing to hire adequate, qualified people. Nowadays, it is impossible to find products to directly purchase in the stores due to the staff continuously failing to do their jobs ranging from keeping a close eye on inventory to the basic customer service skills of acknowledging and helping the customer and most all... knowing your products; what you have and don't have... what sells and doesn't sell.

On April 14th I placed an order for $367.58 with Williams Sonoma. On April 15th they charged my bank for $261.01 and on April 16th they charged my bank for $106.57. This totaled the $367.58 of my order. The charges went through as authorized. On April 17th Williams Sonoma made three separate charges to my account in the amounts of $367.58, $15.94 and $63.92 totaling an additional $545!!! I called my bank and was told the only way these charges could be removed is by Williams Sonoma because they are in pending status and Williams Sonoma has to release them. I tried to stop the additional payment with Paypal and was told they can't stop the payment because of a contractual agreement.

December 2019 - I arrive at Williams-Sonoma to return a gift I couldn't use. I wanted to purchase other items instead. However, this gift I came to return was purchased online and I was told I had to process the return and wait for a gift card in the mail... not e-mail, snail mail. I'm assured once I receive this card, I could return to the store in New York City with all of my heavy new things and use the gift card to re-purchase my items. Woof. But OK. Not the biggest deal in the world. OK. We do this. I SEE with my own two eyes that they have the correct address when they process the return. Card never comes. I call up. They issue a new one. I give it a full 5 weeks. THAT card never comes. I call back up. I find out they were using all of the wrong information and likely sent the card elsewhere. I'm not sure how this happens. I have a hard copy form with the correct information..

I bought two scotch glasses in December and both broke by March. One broke while getting ice and the other broke when it was knocked by a coffee mug. Not only was that frustrating, their customer service required a receipt to even care about their faulty product... Knowing I purchased in store two months ago. They said they could only help if it was an online order. WOULD NOT BUY ANYTHING FROM THEM AGAIN.

I purchased a Le Creuset Heritage Stoneware Rectangular Covered Casserole dish from the website. It was on sale, but not a clearance item. When I received it, it had a defect on the bottom making it more prone to breaking. I attempted to initiate an exchange, but was told the item was not eligible because it was on sale. Clearance items are clearly marked that they are ineligible for return, but sale items are not. This item was fairly expensive (even on sale). Highly disappointed with this purchase and their return/exchange policy.

We have had these pans for going on 4 years. All are holding up well except for the freebie small pan they sent us. The finish has come off and everything sticks. All are behaving well with minimal wear and tear.

I’ve ordered twice from this company and two times they let me down low. First time I ordered a set of wine glasses as a Christmas present, and even called to upgrade the shipping to get my order on time, but the order never arrived. When I called them again they told me that the items were on back order. Then why would you take an extra $35 from me for the expedited shipping and guarantee that my order arrives on time? Bad business. I took it easy and waited for my order which arrived in two months.

I received a Christmas gift from my wife via WS and it worked great for a few weeks, then it died. I tried to exchange it (Feb 1) and I was told I was a few hours late for the final day to exchange Jan 31....A FEW HOURS! (Yes I had the recipe). We paid a lot of money buying this from this store and will not be a customer here anymore in the future as they do not care about their loyal (EX now) customers. I recommend you all buy the same products they sell at the less expensive stores as the customer service is the same now, so you might as well save the money also. I see this store going out of business in the near future, and it's too bad as we used this store for years and always loved the service, I guess that no longer applies.

Ordered three sets of 8 ceramic dishes plus other items online. Decided to return the three sets of dishes. Since they are so heavy, I couldn't return them to post office or to the store myself so I called customer service to initiate the return and see if they could do a pick-up. The call lasted over 48 minutes, the rep I was speaking to was very nice, but there was SO MUCH TYPING on her end that it sounded like she was writing a novel. Plus, the first time she submitted the return, she didn't capture the full order. She tried to fix it but still didn't capture the full order. Finally, she did it a third time getting the full order, but resulting in three separate return confirmations.

I decided to purchase the jar online order #** on Dec 28 to be picked up in Charlotte, NC (I live in Duncan, SC) since delivery was only available almost 4 months away. Drove all the way to the store to find the vase they shipped had been used in a showroom or somewhere else and it was all dirty inside. They offered to have one shipped to the store for me to pick up at a later day, which it was insane, knowing that I would have to drive another 90 miles back and forth to get the replacement. No offer to expedite it to my home or anything. Really disappointing experience for a jar worth over $200. So sadly I had to take home a used jar. It looks beautiful on the outside, but just knowing I didn't get a new one took away some of the joy about getting it.

My wife and I purchased 12 high-end dinner plates. They were "found" loose in inventory by very helpful staff. We were satisfied that they were of good quality and undamaged. When we got home, we washed them, including removing all inventory labels, and put them away. We noticed that they were very heavy (about 2 pounds each when placed on a scale.) We continued to use our current plates due to this and discussed whether we would eventually begin to use them for our intended every day use. We decided to return them.

Purchased a very expensive set of nesting measuring cups. I was happy with the product until the 1/4 Cup measure handle separated from the measuring cup. When I contacted Williams-Sonoma via West Elm the store told me, because it had been more than 30 days since the purchase they would not do anything for me. Tough. Too bad. Over the years I have spent thousands of dollars at Williams-Sonoma. But for the handle of a 1/4 cup measure. The business was lost. This company wants to appear to be high-end and customer-centric. They do a good job at APPEARING to be that way however when they are put to the test they are no better than a dollar store. Save your money and shop elsewhere. The premium Williams-Sonoma commands for their products does not provide anything for you. Just for them.

I ordered a Willie Bird Turkey sometime in October for my Thanksgiving celebration with 12 guests. Tuesday before Thanksgiving, I checked status and it said not shipped. I spent 40 minutes on the phone and while I had an opportunity to by a cheap turkey that night in our small town grocery store, I was convinced I had not a worry in the world, was even sent an email by a supervisor promising I would be receiving my turkey no later than 3 PM on Wednesday. Nope. Instead I got a call Wednesday at 1 PM stating I was not getting my turkey, they don’t know what happened. I was bawling, in tears. No turkey coming for my Thanksgiving. None left at our local store at this point except frozen solid.