Williams-Sonoma Reviews

The product fit our needs, the retailer was helpful and the shipping was quick and easy with no complains. I would recommend Williams-Sonoma. They are easy order from, we bought a kitchen set "AL clad" pans and pots. We love the kitchenware.

Excellent service. Great customer service. Fast shipping. When calling customer service very friendly customer service people. Order salt and pepper electronic mills, they were on back order, the customer service rep gave me credit and I canceled my order. Went to store. Found it in the store.

I love the quality of their products at Williams-Sonoma. While expensive, I'm never left questioning the durability or reliability of their goods, especially cookware (like that of Le Creuset). Apart from such items, I also bought the cutest lemon apron with matching oven mitt and potholder, and they were on a clearance-type sale! I believe it was because the Spring merchandise was being moved out for the next season. The staff are only too eager to help you find what you need, and they are my first choice for all things kitchen and home decor!

I feel as though Williams-Sonoma could charge a little bit less than what they sold me the item for. I am glad that I bought the cookie cutters from Williams-Sonoma and I'm glad that I can now celebrate Star Wars and cookies!

I purchased an a3500 Vitamix blender. It's a good blender and buying at Williams Sonoma was a good experience. However when I bought the blending cup starter kit from Amazon it didn't work. I did the steps offered from support to no avail and returned it for another kit. That one didn't work either so I called Sonoma where I bought the blender and they said it was because I got the kit from Amazon and had to get the kit from them in order for it to work.

We went in for some place settings and the staff was very helpful and spent some time with us on looking over the different types of silverware they had. We ended up purchasing a complete set that was recommended. This was a very nice experience as we were not sure what to expect.

This was a gift for my son's wedding. At no time during the order process was I informed that the items were on backorder. At no time after the order was accepted did I receive notice that the items were backordered. 3 months, 4 phone calls and several very long periods on hold later, I have been offered a paltry 10% refund; not even enough to compensate for the time I spent chasing them, much less to compensate for the heartache of realizing that the mother of the groom send NO GIFT!

I bought a 12” Staub grill pan about 2 years ago from Williams Sonoma in Seattle. They are very expensive. In the oven the pan developed a crack across half the pan. It is no longer usable. First I called Williams Sonoma and was told that the online part of the business couldn’t help me because I purchased it in the store. The customer service representative I was talking to sounded like she was driving her car! She certainly didn’t care about me, her mind was elsewhere. She did tell me I had to return it to the store but she doubted they would be able to help me because it was past 30 days. Even though it had a lifetime warranty.

I called customer service about an order that had never shipped after 2 months and was disconnected 8 times (every time I had to go through the same information and be put on hold for 15 minutes a call...mind you 8 times). Turns out the order was stuck in limbo due to a rewards certificate that had expired 3 weeks after order was placed and no one person had notified me of the $50 balance. They refused to accept the reward certificate that expired on their clock (not mine) and said I needed to pay the $50 before order would be placed (2 months later). This is the worst customer service I have ever received in my life... Total idiots. I recommend that anyone who reads this goes to Sur La Tab where service, knowledge and customer service are much more important to this company. BEWARE!!!!

I ordered 2 items from Williams-Sonoma Home: an outdoor table and a table cover. The outdoor table arrived without the necessary support pieces. I had to refuse delivery, and now the company cannot tell me when delivery will occur, when the the pieces will be available, or why I wasted a day off and thousands of dollars to receive nothing. The table cover was described as arriving in 2-4 weeks. When my receipt was emailed to me, I realized it would not ship for more than 5 weeks. When I went to cancel the order, the company refused to let me do so. They said I could return it only when it arrived but I'd be responsible for shipping fees. And of course, they charged the flat rate furniture delivery fee (over $160) for the table cover. It can't weigh more than 10 lbs. It is utterly ridiculous.

On July 8, 2019 I ordered two glass butter dishes for $22.43. They arrived on about July 24. When lifting the box from the front porch, bits of glass fell out of the bottom of the damaged box. When I opened the box, both butter dishes were broken. One, only slightly, the other was shattered. There was one thin piece of bubble wrap to protect them. I took pictures and repacked the remains, then requested a return shipping label. I requested replacements, along with the suggestion to wrap them adequately for protection, and label the package fragile. I shipped them back on July 29.

Full price Le Creuset item arrived damaged. After calling to resolve the issue, customer service offered to send a new item by a certain date. It never arrived. I then called to see if I could get a refund (instead of a replacement as my item never arrived). It took multiple customer service reps and over an hour on the phone and I still have not gotten a refund approved. At this point, I paid for something and never received it. A complete joke.

I received a Vitamix from Williams Sonoma that I never ordered. I returned it immediately. They are still charging me for this product. After spending numerous hours on the phone, e-mailing and working with both Williams Sonoma and my credit card company, I still do not have resolution. Bottom line - I no longer have the product and they have my money. Sounds like FRAUD to me.

In July 2019, I used a gift card to purchase 4 items on the Williams-Sonoma website. I used my APO shipping address, which I have used with no issues both before with Williams-Sonoma and with other companies. I have received 4 items, but only 2 were ones I ordered. The only response I received to my submitting a query on their online site was a shipping label to send back one of the items I received that I did not order. However, I do not have the ability to use UPS at this time, and my second question submitted via their website about other ways to ship it back to them has gone unanswered. I have submitted a third query and am still waiting on a response.

After waiting two months for a client's refrigerator and 4 phone calls to customer service about trying to find out where the appliance was and no help from any supervisor (every time they were either on their day off or not in the office). Boy I must have really bad luck; and no way of directly talking to a superior; and getting ABSOLUTELY NO RESPONSE OR COMMUNICATION FROM WS AND NO UPDATES OR INFORMATION ON MY CLIENT'S ORDER. I was forced by WS complete lack of response to this order, to cancel it. I asked at the time of cancellation to be sent and email indicating the cancelled order, and as usual this representative like the three before him, didn't do what he said he would. I have never gotten any email or phone call from any representative regarding this order even though a follow up from a supervisor or "next level customer support" contact phone call was promised each time.

I am not one to post a negative review; however, I feel it’s important to do my service as a customer to make others aware. I ordered some placemats online from Williams-Sonoma. Upon receiving them and realizing that they didn’t fit my table, I returned them at the Williams-Sonoma within two weeks, at my local mall. I was informed by the cashier that they would send me a gift card in the mail. This was May 18th, 2019. Now, August 5th, and after many, many calls to the center, I am still waiting. Their reply is that, “It should be there any day now”. I’m on hold with another “customer service” specialist right now and my phone timer indicates that so far, I’ve been on the line with them for 28:47 minutes and still holding. I’ve wasted well over 5 hours of collective time dealing with this issue.

I purchased nearly $600 worth of WS Thermo-Clad cookware in January 2019. There was an offer online for a free 3-qt sauteuse pan with $200 or more purchase of the Thermo-Clad cookware. I submitted the form, along with a copy of my receipts. I took screenshots of the form I submitted, as well as a screenshot of their free offer. After numerous phone calls and emails about where my free pan was, I now get an email from CS (7 months later) telling me that I did not qualify because I did not purchase my pans online and it was not over $200, which obviously it was. The offer did not say a word about it having to be an online purchase and that it couldn't be sale items. With the amount of money it costs for the WS products, I expected a lot more from customer service. I am extremely disappointed and will not be purchasing from them again, as much as I like their cookware.

I received the Harvey Overnight Bag as a gift about 8 months ago. I've only used the bag about 5-6 times for short overnight trips and the zipper broke. Mark and Graham customer service said the bag was outside of their 3 month policy so they would not fix, replace or refund the bag. Based off of other reviews, it seems they sell defective products and hold their breath that it breaks outside of the 3 month window. This is very surprising for a company that is owned by William Sonoma. I'd highly recommend looking at other companies that build travel bags to last.

I echo a previous review about customer service telling her that a gift card is in the mail - due to be delivered the next day. The same thing happened to me. My mother sent me a VERY generous gift card for my 60th birthday in early May. Never came. Three weeks later I called. A responsible and pleasant person told me it would take 6 weeks and I would receive a call telling me of its mailing. No Call. I called: Very pleasant responsible sounding representative said "Oh it has been shipped and will be there on June 26." Never came.

I wish I could give zero stars for their customer service. I purchased a Cuisinart Food processor online in April. Immediately upon receiving it, it looked to be cheaply made and did not work well. I returned it. Here we are in July and after numerous e-mails back and forth. Everyone telling me my gift card was on the way. I was even given an exact date once and told the gift card would arrive to me USPS on June 10th. Lies. I made a complaint with the BBB and a manager called me. She promised me this would be resolved within a couple days. That was 2 weeks ago. Now she never answers her phone. This is my second time with a similar experience with this company.

I've received three email promotions from this company over the past few weeks for 25% off plus free shipping. The first time that I tried to use it (the same day email received mind you) it said that it expired. The next two times that I tried to use it on the different occasions that I received the promo email, it said that I used the promo code already even though I had never purchased anything. Be careful of this company's bait and switch tactics.

I purchased a $65 de buyer dbl boiler. After a couple uses it started leaking. I returned it under warranty. It took several months but no real issues. Received a new one, same thing, after a few uses started leaking. Returned again under warranty. Received another replacement, again after 3 uses, started leaking. It was just under a year old so I called on 4/22/19 and told them I just wanted a refund bc after 3 units, there is clearly a defect in the design. I was told, "No problem, we will issue a gift card." Well it is now June 19th, after a dz emails and over a dozen phone calls, I am still waiting for my gift card. I keep getting excuses and lied to.

Went from a 4 burner Char-Broil to this unit. It is considerably better built than the CharBroil as is all stainless steel. Only a 3 burner plus side burner but plenty adequate. It has a built-in thermometer in the hood but better to use actual meat thermometer for accurate temperatures of whatever you happen to be cooking.

I ordered pot rack hooks on April 11th, order number **. As soon as I placed the order, I realized I ordered the wrong amount, I wanted only 2 and accidentally ordered 12. I called to change/cancel and was told as many others here have said, couldn't guarantee it would be cancelled, nor could it be changed. I was told to refuse the order if it ships. TWO DAYS later it shipped, bad business if a requested order cancellation can not be done within two days! The order was refused upon delivery and went right back, delivered on April 26th. As of June 14th, there is still no refund for this refused order. It seems this will have to be disputed through the cc company now and will never do business with this place again.

I had 3 orders cancelled in the last two weeks. No explanation or phone call or email to inform me. I have called customer service 4 time. Spent hours on the phone. Promised callback and transferred more times than I can count. The customer service is not helpful and uninformed. I will never try to order from them again. I'm taking my 10k order elsewhere.

I placed an order 6/5 with a delivery listed as either 6/10 or 6/11 which is strange on its own. As of 6/10 it was still listed as "preparing to ship" so I called customer service, she placed a new order for a similar item that is ready to bake instead of being baked with expected delivery of 6/13; she said the system did not offer next day shipping. Once I got the email I see the new order is cancelled! When I called customer service she told me if they say it will be delivered it will be, that they use 2 day service and when I questioned the fact that if they haven't shipped it by today it can't arrive tomorrow as promised she said it will. Absolutely clueless. This was being sent due to a death in the family. I was told to call back if it isn't delivered and they'll refund my money, as though that makes it OK. Was a schlock organization!

I tried to select something online and was informed that this product is only in stores (none near me). So would they then ship it to me? Of course not. So I will never buy ANYTHING from Williams-Sonoma.

As I was checking out, I noticed a basket of reduced food items next to the counter. I lifted a tin of shortbread and was enthusiastically encouraged by the cashier to buy them (“Such a great deal! Delicious!”). I returned home and opened the tin, immediately sensing a stale smell of coming from the bag of plastic inside the tin. I tasted one, spit it out, tasted another, spit it out — the cookies were rancid and inedible. I returned to the store a couple of days later to bring this to their attention and request a refund. The same sales lady from the day of purchase informed me there are no returns on food items, even spoiled ones. And that the discount should have alerted me that they were expired(!). Well, I had no idea they were expired, 6 months expired! Shocking. My concern is, how does a store in good conscience knowingly sell expired food products?

Just want to know where my total payment went and just want to be refunded for an item that had been canceled before it was even delivered. That’s all.

The plastic salt and pepper grinder finally showed up a month later marred and unacceptable. (I only learned they were "Out Of Stock" after clicking the Purchase button. Their Ordering Site was awkward and counterintuitive to use.) Email Updates were MIA, or wrong. After the call to return, I knew that the excessive price was refunded thanks only to Paypal. WS lost no time in asking me to rate the call recipient. The WS website continues to malfunction as I try to return their product. No email arrived with the promised "Return Label", and the "Return" function on their website refuses to provide a Return Label. This upscale retailer (mis)performs like a mass market discount retailer. Senior Management of WS should be ashamed.

I purchased a Breville oven 2 weeks ago and today it went on sale for $54.00 less than I paid. I called customer service for a credit and was told that Williams-Sonoma "never" credits an item once purchased. Lesson learned. They have lost a loyal customer. M ** St. Augustine Florida.

I have a real issue with the way my most recent orders were handled by Williams-Sonoma. I ordered 3 Easter baskets for my kids who live in another state. One received her order as planned. The other 2 orders were back-ordered; however, I did not receive an email notification that this had happened. If I had, I would have had time to cancel those baskets and order something else. But by the time I found out (by following up on the order myself) it was too late to get a replacement item in time for Easter.

I have been trying to order 4 Fitzgerald side chairs for some time now. Promotional codes or free shipping codes don't work even when they send me codes. The website often says the chairs are 20% off, but are always listed at $250.00, sale or no sale. They can't send a sample of the satin finish and don't have any sample in the 3 Twin Cities stores for me to go look at.

DO NOT BUY I opened a card to buy a large purchase ($250). The rewards are not remotely worth it and they try everything to NOT give you a discount or free shipping. I was charged $27 due to a small banking error. I immediately rectified it but was told that the fee could not be waived despite paying early and in full. I spoke to customer service about this issue and they refused to rectify it despite this being something that cost them no money. I even tried to see if they would reduce the fee. Nothing.

Watch, watch, WATCH the prices and sale prices. I saw a bunny bowl that was $99.95 in store. Waited to see if it would go on sale. Of course, closer to Easter, sales started and the bowl was 30% off ($69.97) and free shipping. I ordered it online because I don’t have a store close to where I live. Ordered it on Saturday 4/20, mid-afternoon. Next day, Sunday 4/21, the bowl goes on sale again and is now down to $49.99. I immediately call back and ask for a price adjustment. I’m promptly told that they DO NOT offer price adjustments on previously placed orders.

I placed an order for the first time online, took advantage of the WS credit card - requested my order ship urgent to be delivered by 4/19 to my son for Easter - website very misleading and lead me to believe my order would arrive as requested. After I placed the order and I received a confirmation, I never saw a delivery date etc. I called customer service 4 times... Each CS rep said she could not see/view/ confirm the order. My 5th call, rep said my son would not receive the PARTIAL order until 4/23!!! I requested to speak with a manager! The manager reiterated there was nothing she could do and didn't even offer an apology! It's the principal of it all! Website very misleading, very vague regarding delivery date and now my son and his wife will receive Easter gift next week!!!! I am very disappointed with WS even though they are overpriced etc. I was willing to give them a shot! I regret doing so!!!

I called Williams-Sonoma to order a coffee machine, placed order on April 11th. As soon as order was placed, it showed July 3rd delivery date. I immediately cancelled, clerk said, she couldn't guarantee it would be cancelled. Called Lee, supervisor, same story, can't guarantee it will be cancelled. I have never done business with a company with policies like this. It also states after the fact that this item can't be returned. Why would I place an order to be delivered in July, I bought it elsewhere for less. Needless to say, spending hours on the phone with Williams-Sonoma is not a pleasant experience. I am disputing with Amex and blocking them from charging my card, and I will never do business with Williams-Sonoma again.

I found a Calphalon cookware set on sale for $639. On the product page for that item it said to enter code Spring for 20% discount. Upon checkout it would not honor the code. Spoke to a girl in customer service and she verified that because it was on the product page that they would have to honor it. I decided I would open up a Williams-Sonoma credit card. The customer service girl (Shauna) stated that I would need to make the purchase and once I order and give her the order number she will put a credit through for the 20% discount. She advised that she will wait on the line while I completed my purchase.

I received a gift along with a gift receipt. I realize it had been purchased more than 30 days prior, but I was honest and took the receipt along with the item (in original packaging and never opened) to my local store. I had to wait for the manager to become available. He was in the backroom and appeared unwilling to speak with me until I insisted on speaking with him. He told me there was a 30 day return policy and corporate had stressed this recently. No exceptions. I do understand the policy, but I had only received this gift a few days before. I told him I would be perfectly happy with a merchandise credit. He declined. I want Williams Sonoma to know I have been a faithful customer, even waiting weeks for the delivery of my Nespresso machine. At a cost of $39.95 Williams Sonoma has lost a customer.

JUST DON'T SHOP HERE ANYMORE! I was told I could add on the free shipping when they found my order in their system, since I called immediately after placing the order, realizing I had forgotten to put in the code. So I called back a day later, as told. WTF, only to hear "It is not their policy to return shipping and handling fees," which is the only way I buy heavy things like cookware. I asked to speak to a supervisor. "They'll call you back early next week." Didn't happen. I cannot believe how this chain has gone downhill. I will go to a store tomorrow and see what someone can tell me face-to-face. Never again will I set foot in a Williams Sonoma, Pottery Barn, or any of their gang. Shame on them all.

I purchased a 1500.00 cookware set online and after a while was disappointed in the way it cooked and unable to clean properly. I called customer service and they said to take the set in the store and they give me a store credit to purchase a new set. Drive 40 min to the store and they say they can't do anything because the online group started the return. Fast forward 4 calls to the store and 8 calls to customer's service, I was told to come in and pick up my stuff and mail it back myself. The store was told that by the customer service group. Everyone blames each other and the customer pays the price. Terrible, Terrible service.

I placed an order for an Espresso Machine on February 5th, 2019. It stated it was Fast Free Shipping, and I thought; "Great!". Fast forward to receiving the email confirmation after completing the purchase that the estimated arrival date would be April 25th. Yes, April 25th. About 12 weeks, which is ridiculous when it states "fast free shipping" in bright red, next to the order button for the item. I contacted them numerous times to have the order canceled, nothing. Every response I get is just a giant circle of pre drilled comments and no resolution.

I placed an order of hand blender from Williams-Sonoma online on February 8 2019. On its website, it says Free FAST shipping over $49. NO PLACE on the page tells it is going to ship from the vendor so it is a special order. Cannot be returned. I bought it and waited. I have called customer service several times and I was told to wait and it will delivered by Friday. The order status was not changed to "shipped" until March 7 2019. Nothing has changed since then and I called the customer service on March 21 2019 again to check the status. They tell me that they have no record shows I have called before and for the order, they will recreate a UPS tracking number for me and I can expect it at April 18 2019 as it will be shipped from vendor!! What??? I requested to cancel to order and they had to agree as it has took so long.

I ordered multiple items from Williams-Sonoma online early in March, 2019. There was no indication anything was "back ordered." I called twice to check on them and every time got a different story about when I could expect them. On March 18 I was told it would be shipped and when I attempted to question the representative, he hung up on me! TELL JEFF BEZOS TO BUY WILLIAMS-SONOMA SO WE DON'T HAVE TO PUT UP WITH THIS KIND OF TERRIBLE CUSTOMER SERVICE!!!

In early January I used a gift card online to purchase a Le Creuset piece. That wasn't the problem. I had to submit my email in order to track shipping, which makes sense. HOWEVER, they signed me up for their ** email subscription WHICH WILL NOT STOP. I have unsubscribed at least a dozen times!!! It's now mid-March and I got yet ANOTHER one today! What in the actual hell? I'm livid. It's not just from Williams Sonoma, it's from all of their sister companies. Pottery Barn, Mark and Graham, Pottery Barn Kids, West Elm, and any other company they own. I get ALL the emails, no matter how many times I unsubscribe. For a high end company, they don't have their online ** together!

I recently purchased a set of four $49.95 AERIN coasters on the Williams-Sonoma website. Inside the shipping carton arrived a ratty box that looked like it had been shoved around the storeroom for years -- dirty and scratched. And two of the coasters appeared to be stained. (I'm really glad I didn't have this shipped this to someone as a gift!) I took them to my nearest W-S store (NYC-Manhattan-Chelsea) -- which was practically empty on a Saturday (overpriced goods and lousy service, perhaps?). I was told I had to return the coasters by shipping them back to the distribution center since I bought them online -- even though a new set was sitting right there on the shelf.

This is the worst credit card company in the United States of America, hands down! I applied with Williams-Sonoma for this card, and was told that I would receive my card in seven business days. Two weeks later, I called the jerks in Florida, to see why I had no card, and was told that a letter had been mailed out to me. I asked the representative to explain what the letter was about and she refused. I asked for a supervisor and she was totally rude, purposeless and argumentative. Before I hung up on her, I made sure she knew that I would never do business with a company like Comenity anyway, and I finished it off by telling her exactly what I thought of her and her position there.

Chairs in stock item, quick ship. Delivery date set & confirmed. 1 day prior cancelled saying items not there, despite acknowledgment 5 days before. LOTS of more snafus & miscues. CHAIRS STILL NOT HERE & dining room unusable til they arrive. This is 2nd POOR experience with WS Home over past few years. Previously they were FAB. Everything seems to be decentralized, farmed out & no accountability. SAD situation for what used to be a top notch company. AND the "white glove" delivery is anything but! Drop & run more like it!

I have been trying to resolve an issue with a damaged piece for over a week. I have made 7 phone calls to set up UPS to pick up the package at my moms home. No one called or has shown up. Yesterday the UPS came to my home in another state with the label! I repeat my story over and over and have spelled every word out for at least 5 of the customer service reps. They get it wrong and it is still not resolved. This company has really failed and would be better off shutting down. Not to mention even sending out a bent frying pan! So much for their quality control. Never Again Williams Sonoma, you have lost a customer and many more to come. 7 days of hell to try to get my mom her credit due!

I ordered a Le Creuset Non Stick Fry Pan. I have currently not received the item and it has been a month. I have called customer service 6 times now only to get a different arrival date 3 times and a promise for an email to show cancellation of order which I have not received, I was told I would get a callback next day and did not receive that either. Then on top of all this I called and asked to speak with someone in management and they told me they were very busy and would call me back...NEVER RECEIVED THE CALLBACK??? Not sure what is going on here but I do know when I'm getting the runaround. Worst service ever... Too many places to buy nice fry pans and I will never waste my time or money on WILLIAMS-SONOMA again. I'm also spreading the word.

In Dec 2018, I placed an online order for a tea kettle that was back-ordered. I received 20% off along with free shipping. It was supposed to be delivered this week. I called WS to ask about delivery. They couldn't find my order. When ordering this product in Dec, I had printed off an order summary but unfortunately, not the summary confirmation. I offered to email or fax them this printout. Bottom line: they didn't care. They wouldn't honor the order, wouldn't honor the sale, wouldn't honor me. Goodbye WS. I will never shop at your store or website. There are too many competitors that value their customers. You, obviously, don't.

WS is the worse company. My bf ordered on Nov a Le Creuset pan. It’s about 3 months that we didn’t receive a pan yet. Every time we call they just apologize and tell us different time of delivery. The manager is another liar who just **. They are ridiculous. Please never ever order online. They are totally messed up. I don’t know how many people they fool by keep promising? This was the last time we shopped from there.

I ordered a knife online on 12/23/18 and had it drop shipped to where I was spending the holidays. It arrived late, after I'd left, so then I had to have the recipient ship it to me in my home state. While the knife was in transit for the second time I went to a WS store and held the knife I purchased online, realizing it was not sufficient for my needs. So I bought a second model and planned to return the first knife as soon as it was delivered. When it arrived I immediately called customer service and initiated a return on 01/08/19. I was told I would be credited in the initial form of payment which was a credit card ($14.95) and WS rewards certificates ($70).

I purchased a Williams-Sonoma Goldtouch quarter sheet pan and rack. The first time I used it, the coating was coming off. I was sold this by the store in my state and told it was "oven safe". I returned it immediately and asked to exchange for a different product when I was told that it was NOT "oven safe". I specifically asked for a Stainless Steel rack and was sold a chrome plated rack instead but wasn't aware until it started to rust. I went back to the store and was told that they would order me a new rack that is "oven safe" and I ordered two of them. Turns out they were coated again, not Stainless Steel like I insisted on having.

My girlfriend purchased a $150.00 cutting board at a Williams-Sonoma store for me as a Xmas gift. After unpacking it, and even before I used it, a crack was already spreading from the thinnest part of the wood. I took it to the same Williams-Sonoma store and the return was refused, even though it was during the accepted return period for Xmas gifts. I even told them I would accept a store credit or merchandise exchange, but this was refused as well. I had a record of the charge, but not the original receipt. After that debacle, I spent probably an hour or more on the phone with two different departments at WS. They essentially passed the buck and told me to go back to the store or (are you ready for this?) TRY A DIFFERENT STORE!!!

Called to report I was unable to open one of the three bottles of soap in a set and needed resolution. Well, Mary, first asked if I was doing it correctly. I assured her I was since I was able to get the other one with the same top on it. She then volunteered she just gets her husband to do it and then finally further insulted me by saying, "Well you have had it a "while"," said I could go to a store and they could just hand me one. But guess why I ordered it online, yup cause I don't live near one. Received 19 days ago, just trying to use it day 19!

I purchased a set of Wüstof steak knives in one of Williams-Sonoma brick and mortar stores last weekend. In the store, there is a sign promoting a $25 gift card when purchasing $250 or more of Wüstof cutlery. The set I purchased was $319.95. I was told I could download the form from the website, and I did so this morning. The promotion expired at the end of last year (purchase was on January 12th.) I understand that promotions expire. What I have a problem with is that the promotion is still being promoted both online and in store.

If I listed all my issues with WS it would be a thesis. So I will stick to the latest-- I ordered an expensive pan from them but determined shortly after ordering that the size would not work. I immediately called to cancel so item would not ship (within an hour) and was told order was successfully cancelled and would not be shipped. However, weeks later the order showed up at my doorstep. I called to return and was told I would get full refund including shipping.

Upon opening this product, found it was filled only halfway. Very deceptive. I emptied the contents onto my food scale and verified it was as described on the over-sized can. WS seems to have gone downhill these past few year in both product quality and customer service in handling such SNAFUs. Haven’t they already closed a lot of their brick-and-mortar stores? If so, no surprise since a lot of their merchandise is crap from China. Will they be next to file for bankruptcy? Wouldn’t surprise this consumer who will no longer patronize WS as this last experience with their deceptive and unethical business practices has made sure of that.

I stopped by my local Williams-Sanoma store this morning to pick up some cookware. NOT ONE person working in this store acknowledged I was there the entire time. I wandered around – NO HELP – then finally found what I was looking for. Although there is a register in that part of the store, no one showed up to take my money. So I went to the main register clear across the store.

Ordered a couch on September 22, it was not delivered until late December. Within a week a metal riveted button popped off, it cannot be sewed back on. I have been in phone and email limbo now for three weeks with no response besides to be asked again and again to send detailed pictures, which I have done to no response. I will never ever shop with them again.

On November 30, 2018 I ordered a skillet set (2 skillets) and 2 matching sized lids from the Williams-Sonoma site for Christmas presents. They arrived while we were out of town, but a friend brought them into our house. We arrived home on Dec 9th only to find the box that the skillets came in was totally destroyed. I immediately opened the box to find that the not only was the box 2 1/2 times the size of the skillets inside, but that there was no packing material inside the box to help stabilize the contents and the cardboard wrapper that held the skillet set together for sale was completely shredded. Because the cardboard that held the skillets together was shredded, the two skillets spent the entire shipping process rubbing and bouncing off each other resulting in extensive scratching of the skillets. The lids were in a separate box and surprisingly packaged well (glass) and not broken.

I received a gift. I attempted to return the gift, using the gift receipt that came with the gift, and to credit the amount of the gift to purchase a Nespresso coffee machine. The associate in the store rang it all up and I left with my purchase. I got home and realized that the gift amount had not only not been credited to my purchase but instead had been refunded to the gift giver. Could it be more embarrassing? Well, yes, apparently it could if I left it to the devices of the store manager.

In mid-November bought some stollen to be delivered as Christmas presents, as I have done for several years. When they had not shipped by the first week in December I began calling to see what the problem was. I was assured they would go out in a couple days. They didn't. I called again. This happened several times until I was informed that I had placed a hold on them. Clearly I had never done this (and no one seemed to have noticed this before). It took a further delay until someone could remove the hold.

On December 12 I found a knife set on W-S website with a delivery guarantee for Dec 24. I phoned WS customer service to check if the delivery guarantee applied to customers in Ontario, Canada, and was assured the item would be received at my address by Dec 24. On Dec 22 I had not received the item and telephoned WS to check the status.

I ordered a Fortnum & Mason Christmas Hamper Dec. 2 and it wasn't delivered to my relative until Dec. 28. The original order delivery date was Dec. 17; the actual shipment didn't occur until Dec. 22. I called the customer service office 3 times; two of the service representatives assured me that I would be reimbursed for the full amount ($249) if the food hamper wasn't delivered by Christmas. When I called to receive the reimbursement I was told that I would not be reimbursed. I will never order anything from this company again.

Ordered a tea kettle on 12/10 that my Dad wanted for Christmas. Estimated delivery date 12/24. It is January 3rd and no one at WS can tell me when I might get this order because it was farmed out to an outside vendor (this is not disclosed anywhere on the WS website or during the buying process). Vendor apparently won't respond to WS inquiries, hasn't updated tracking or shipping... Poof! They just ghosted the whole process. Oh, and best of all, CS rep told me I shouldn't even bother trying to cancel the order because "most of the time the vendor doesn't respond to those inquiries either." WS, you are in an abusive relationship with your outside vendors. And you just lost me as a customer for life.

I found a table I liked online, was hesitant to purchase "sight-unseen", and decided to visit a retail store. None really close by (25 miles away). Decided to purchase at the location, on a leap of faith that the table would be as expected. Delivery was a nightmare...wrong address, wrong phone # by sales associate. After 10 weeks, table delivered. I've been searching for chairs for the dining table. NOTHING available with the same finish. Not even from Williams-Sonoma.

They shipped my item with the entire back cut out of the box and random cardboard taped to it to cover it. (It wasn't even shipped in a cardboard box.) I complained that I couldn't give this as a gift and the items were exposed, so I sent it back and asked for a new one. Since that time, I have placed numerous calls to their company, checking on my order that was to be shipped at the beginning of December. Nothing was shipped, and I was told 48 hours, 48 hours.

My wife purchased a Williams-Sonoma cookie press and prepared the cookie dough EXACTLY using the recipe provided by Williams-Sonoma. Then she loaded the dough into the press and began to press. It clicked until it reached the dough and then it could not push the dough through. When I called customer service I was told that if the dough is too hard the press is not strong enough to push the dough through. Well the dough was prepared according to Williams-Sonoma specs, so something is not right here.

I ordered an Instant Pot online, then was told I was going to get one as a gift, so I called to cancel. After multiple lengthy customer service phone calls, they finally said it was canceled. Two days later I received it at my door! The online return option wasn’t working. So, after multiple lengthy calls, and transfers to the wrong people (Pottery Barn, etc) and no one on the line after being on lengthy hold, I was able to speak with someone who said they initiated the return. After the hours of multiple calls, transfers, and unhelpful people I had spoken with (actually, only one was nice and tried to be helpful), I didn’t trust the person who told me it was cared for. I wanted to make sure that the item was received safely, and to avoid it getting lost in the mail or damage, I decided to bring it to the store myself. When I arrived, with the unboxed item, I explained what had happened to the sales associate, and gave full disclosure as to the mix-up.

Ordered a $150 bathrobe for wife - the red trimmings on it bled like someone committed hari-kari in it after 1 wash. Unacceptable for an Old Navy Tee let alone a $150 bathrobe. Returns were a nightmare - brought to the WS store in Chelsea and was basically laughed at for buying such a bad quality item - from them! No help returning the item in store and had to go to UPS, pay extra $10 to ship back. Easily the worst shopping and return experience I’ve ever had. All the millions spent on advertising is hollow when it comes to product quality and customer service. F- and avoid at all costs.

I ordered a 6 1/2 pound Prime Rib from Williams-Sonoma online web site. When the order was delivered it was wrong. Instead of Prime Rib I received a standing rib roast with a choice cut. Williams-Sonoma reorder my Prime Rib and once again instead of Prime Rib in the container I now had two standing rib roast choice cut and no Prime Rib. Now I have ask for my money back and the customer service reps disconnected me three times. I sent in a customer feedback and I got an email with a return label to return the meat to closest UPS store and it will be 3 weeks before my money is returned. It's Christmas and I have no Prime Rib for dinner and until I can get my money back I can't buy another Prine Rib from another company. I so disappointed in Williams-Sonoma! They changed their meat supplier but it doesn't help me at Christmas.

Updated on 12/17/2018: After being LIED to, 4 times by various reps and NO manager EVER calling me back, I canceled the Live Xmas Tree Order. Well guess what? This past Sat at 8 p.m, a UPS truck attempted to deliver a banged up box with holes and rips on it. Since I had cancelled the tree 4 days before that, I refused delivery. I can just imagine what a live tree inside looked like. I got email; saying, "Sorry for the inconvenience, we credited back your account." I have already told Amex that if the credit isn't on my bill, I will dispute the charge. What stupid vendors does W-S use? Stay local and support your local Garden Center.

Nice people on the phone, but, wow, no action or follow up at all. Returned a $400 coffee maker in October to store in Minneapolis. Was told my account would be credited within 5-7 business days. A few days later, I received a Merchandise Card for $72. What's that all about? Called Customer Service and was told I had received someone else's credit and my account would be credited in 5-7 business days. Nothing happened.

2 issues: Last Saturday purchased in store a 3 pack of Sea Salt Caramels. HARD AS A ROCK, YOU WILL LOSE EVERY FILLING IN YOUR MOUTH. Caramel is so hard that you can barely get a knife through it. $4.95 a 3 pack....DO NOT WASTE YOUR MONEY. Today I tried online to order Winter Berry Kitchen Set. As I typed in the address, the website kept deleting parts of the address to the point it was no longer legible. I then call a store to purchase from them.

Opened a credit card based on store rep recommendation. Have been a nightmare dealing with Comenity Bank that service their card. Linked payment to my checking to setup auto pay. But the credit account failed to auto debit, resulting in late fees, interest charges and damage to my credit. Customer service representative were unhelpful and I end up paying the fees and interests to stop the damage to my credit. Now I have to wait another month for my payments to be reflected so I can close this account. Worst service ever, do not have issue with any of my other credit cards.

I bought two Scanpan skillets, priced around $140.00. One was visibly defective- had a bump in the center of it, other barely passed the quality- had a smaller bump but would still be considered defective by hyped advertising promises of Scanpan manufacturer. Return was painful- had to wait in the line for about 40 minutes- very slow service (Chicago Lincoln Park store).

Horrible! Ordered a bar with mirror. In the picture it shows a light grey. When we received it the mirror was not as shown and the bar was a greenish color and way too boxy looking. We ordered through our designer who said that if we did not like the piece customer service said that they would refund full price. Now my designer is saying something different! Will keep posted if we get our refund or we will be going to court as this is a 2,900 piece of furniture that we have no use for!!!

My pie dish arrived in 50 pieces -the package it came in was crushed -there was NO packing to cushion this ceramic pie plate at all. Asked for refund and will never attempt ordering from Williams-Sonoma again! I will also warn others about their inferior shipping practices. It was a waste of time and product for both of us. Sooo disappointed. Cancelled Christmas gifts I had chosen for fear of the same disappointment.

My wife and I ordered the Weston Large Capacity Digital Dehydrator for a shower my wife was attending. We ordered it in September and after multiple times we were lied to about its location. We were told that a supervisor will call about the location of our product. No one ever called. We were told that they will reimburse us but that does us no good in the position we were put in. The supervisors only apologized but did nothing else. I honestly am embarrassed that we even registered at Williams-Sonoma. I will never shop here again. People please use Crate and Barrel as they are more reliable. They are always responsive and we have never had a product lost or misplaced.

I ordered two lucite stools in APRIL. Delivery was meant to be in JUNE. In JULY I was told one was defective and they couldn't redeliver until OCTOBER. I only found this out because I called and waited on hold for hours to finally the get the update. They were to be delivered today and only one arrived. The other one is on a truck... somewhere. No one can tell me and so far I've been on hold for a manager for 90 minutes. The level of incompetence I have experienced is literally unprecedented. Be warned - STAY FAR, FAR AWAY! It's just not worth it.

I returned $350.00+ worth of towels because they were the wrong color on 9/26/2018. On 10/11, I called customer service to get an update on the return and credit. After a one (1) hour long telephone call, I was told by a WS rep that my return was not completely processed and that they would do that now and to expect a credit within 5 to 7 business days. Today, on 10/19, I called customer service back to get an update on the return and credit. After a one hour and 20 minute (1:20) long telephone call, I was told by another WS rep that she didn't see any notation from the first rep and that they had no proof of my return. This rep, she TOO was going to call the warehouse to find my return, have it processed and to expect a credit in 5 to 7 business days. Very shady if you want to know my true feelings. I will be back to report the progress on this second inquiry next week.

I love the shape of the chandelier - but the pictures online show tall shades that are a lovely white or just a tiny bit beige - - but when I opened the box today, I pulled out the ugly, cheap, yellowish paper shades which I can't possibly use. Yes, the chandelier was several hundred off, on sale, but now I have to spend at least $200 to get new shades. No wonder it was "non-returnable." AND I had to pay a $110.00 shipping fee. Outrageous! Never again. This is my third negative experience with WS - I'm done.

In two days I purchased merchandise worth $1000 from both the store and online. This morning I wanted to buy Le Creuset Panini grill and press along with some spoons. This promo appeared: Enjoy 15% off + free shipping for orders 49+ enter promo code: MP9S-7MPN-CF4L. When I entered the code it stated that it's an invalid code. Usually if the code doesn’t work it will be displayed above the promo box and it'll state items are not eligible but this was different stating that the code is invalid. Called three times to figure out why was I given an invalid code.

I ordered dining room chairs in April that had an anticipated delivery date in July. It is now mid September and they are only able to deliver 3 of 4 chairs. The 3 chairs have now been sitting in a warehouse waiting on delivery for several months. No one can provide any update as to when the order can actually be fulfilled. The only response is a canned apology, the representation that they have contacted their vendor and will provide an update. Never once has Williams Sonoma contacted me - they have only responded to my repeated requests. When asked if they can reorder, I was advised that newly placed orders have an anticipated October delivery date. It has now been almost 5 months and I still do not have dining room chairs and there is no estimate as to when they will ever be able to fulfill my order.

I ordered a Breville toaster oven from WS. Within a few minutes I decided to cancel the order because my husband said he had an extra one at his office. I called within 30 minutes of placing the order and was told they would put in my request. They don't have a way for you to just do that yourself online. When I got no confirmation of cancellation within a few hours I called again and got same story. Next day I still had no cancellation confirmation so I called a third time with request. I was told there was no guarantee of cancellation. When I complained they hung up on me. Today I got shipment confirmation. Great. When I checked online the toaster oven is not returnable either. This is the worst company I have ever dealt with. Don't buy anything from them. There are plenty of other companies that actually care about their reputation.

I purchased a gift card as a gift for a wedding in July. I paid with my credit card and expected this very simple transaction to be completed in time for the wedding. It is now September and the bride and groom still do not have my gift and I am beyond embarrassed and furious!! Williams-Sonoma has had my money for months. So many emails back and forth to customer service that I have lost count and many telephone calls that were a complete waste of my time and energy. How can a company that touts its products like they are better than other stores treat customers the way they do and get away with it? Still going back and forth with them, but it is a ridiculous situation! How difficult is it to send a freaking gift card? OMG... They need so much help in so many different ways. I will never, ever shop there or buy anything online from them again! Still waiting for what I have already paid for!!

What a hideous experience. No one at this company gives a damn about their customer. In the Stamford store as well as online. I ordered 2 items as a gift & wanted them shipped together. One was backordered. They couldn't coordinate shipping it together. Then they couldn't cancel it. The customer service guy Isaac actually said these words to me when I asked to speak to a manager "I can try to transfer you and you will have to hold on for at least 5 minutes. If no one answers I will put in a request to have a manager call you back." Are they serious? They can't ship 2 items together and then they can't cancel both items. Disgusting. Will never shop here again.

I was at Williams-Sonoma at the Falls in Miami, FL. I was looking at a round cake pan, when the large, heavy sheet pan and cooling rack on the shelf above came down and hit above my eye and cheekbone. It caused an abrasion and blurry vision. The associate witnessed it and did not ask if I was ok. Instead she told me a customer was playing with that pan last night and they must have not secured it correctly. I walked out and began feeling a massive headache and blurred vision. I called Amy in corporate who asked me to go back and fill out an incident report. I went back and met with the store manager who was extremely dismissive of the issue. She said the associate had asked if I was ok and I said yes. This is totally false!

I have now tried and waited twice with an email through their website for customer service regarding a product they sent me for final sale that sss clearly previously used and or factory damaged - I’m not sure. We have a SodaStream that I gave my husband for our anniversary that massively leaks every time you use it and a small back piece is missing we discovered. I have contacted customer service twice now and I can’t get anyone to respond to me. For a high end company this is beyond ridiculous. Why even have a customer service email if no one responds to it. I’m pissed and I will be taking it further up the chain. I’m a high level retail exec in another SF company and will be reaching out to let their upper management teams know about this.

I purchased an item online w/ a gift card. The item I received was smaller than expected so I went into my local store in Danbury, CT and wanted to return the item and get the same item but larger. A simple exchange. Should not be that difficult. The store was very chaotic - A/C was broken (apparently for past 3 weeks - mid summer) - extremely hot! I found my item I wished to purchase after the return. The processing of the return took two people and about 20-25 minutes. Computers must be over 20+ years old and extremely slow - no urgency at all from the employees.

If I could give this place negative stars I would. I bought a popcorn popper here. It worked horribly. I went to take it back (it was less than 30 days). I was told I couldn't take it back, because the price ended in .97, .98 or .99 which means it's a clearance item. Unbeknownst to me, it was a final sale. No one told me that when I bought it of course. When I went to take it back (which I thought would be painless, since it had been less than 30 days and I had the receipt), the manager said she wouldn't give me a refund. She told me I had to exchange it for something else, but I had to choose something else THAT day. I would have accepted store credit, but she said I had to pick something in that shopping trip. I didn't need anything at the time!

Ordered over $1000 worth of goods. I was supposed to get an advertised free gift. 5 months later I haven't received anything. I called 2 weeks ago and I was told it would be “expedited” and I should receive it in less than a week. 2 weeks later I called again and asked for a supervisor. I was disconnected. I called again and asked for a supervisor and was hung up on this time by Britney. I then called corporate customer service in California. They were too important to actually answer the phone so I left my contact information as prompted by their answering machine. They never bothered to contact me. Do yourselves a favor and SHOP SOMEWHERE ELSE!!! Just look at their abysmal rating on this site and many others. It's a pattern not an isolated incidence. As far as I’m concerned they can keep the gift. I’m done. It’s just not worth it. SHOP SOMEWHERE ELSE!!!

I ordered a runner for my table on a Thursday, July 26th, and checked the box for “Next Day” delivery. I paid a whopping 28.00 to get it, because I wanted it for a party on Sunday. It said “Order by 6:00 pm EST.” I ordered it at 1:00 pm Pacific time, which would’ve been 3:00 pm EST. No problem right? When I hadn’t received it by Friday night, I called and spoke with a rep who informed me that they don’t offer Next Day delivery. Mind you, I had a printed receipt from my online order that said “Next Day” and “Delivery July 27” (I ordered it the 26th). The rep had me on the phone for 28 minutes and never resolved my issue, and had no explanation about why I hadn’t received it. She mumbled stuff about, “Well it’s the weekend, and we really don’t have Next day delivery." She said it would probably arrive Monday. Well that didn’t help me. I told her I should have just paid the regular shipping fee for 3-5 day delivery.

I attempted to earn merchandise credit for a gift I purchased 45 days ago -- two standard monogrammed glasses, $20 total: Letter M & Letter F. This was one part of a larger gift purchased for a wedding. - Still in pretty pineapple wrap, I learned from the associate that the policy was 30 days, and the item couldn't be returned OR exchanged OR merchandise credited AT ALL. My 100% loss. (And sorry that wedding date/gift tendered was when it was; most luxury stores have the same policy, "like Nordstrom")

Imagine my shock when I returned a defective nesting bowl today and was told Williams-Sonoma never guarantees any product beyond 30 days. Shocking! I get better customer service at any discount store. This will be my last WS shopping.

I ordered a monogrammed item from a wedding registry. I was told that I could input the initials to be monogrammed at the checkout screen. Turns out there is no place to input the initials. I attempted this 4 times to no avail. After speaking with customer service, I was told to order the item and then contact customer service and have the monogramming added. After 2 phone calls, 6 transfers to different departments (the last transfer being right back to the beginning department) I was told that because I made the order I could not change or alter it. Keep in mind this all took place a mere 1 HOUR after I placed the order online.

I was encouraged to take your credit card in order to have free shipping. Send a lot of Williams-Sonoma gift items and your card was a perk until you changed the policy and began to charge for shipping from the store. Went online and the items I wanted to ship were only available in the store plus your online ordering is very slow. Very disappointed! Wasted a lot of time and not satisfied.

I placed an order 3 weeks ago, never received it. When I called several days ago they said it would be overnighted. Called again today because I never got it, product hasn't even been shipped yet. Now I'm going to a bridal shower without a gift I ordered 3 weeks ago. Customer service was not helpful at all. Don't waste your time and definitely not your money.

As a long time customer, I am stunned at the lack of customer service provided at Williams Sonoma. I was gifted a current, new item in the original box with a Williams Sonoma price sticker/barcode attached ($40). The item was not something I could use so I requested that I be able to exchange it towards some things that I was purchasing that totaled several hundred dollars. Because I did not have a receipt (it was a gift) I was very rudely told NO- no exchanges or store credit! I was stunned and explained that I was about to spend a great deal more than the amount of the exchange but was denied and treated like I was trying to scam them. I will no longer buy anything at Williams Sonoma if this is how they are going to treat customers. Very disappointed in their attitude and practices.

Like many others, I ordered two baskets online at their advertised price. I received a confirmation that my order was processed and confirmed. The next day, I received a cancellation of the order because they posted an incorrect price on their website. Customer service was no help and stood by the cancellation. Guess where I won't be shopping anymore???

I tried to buy five Williams-Sonoma Canterbury Picnic Baskets as they are normally priced at $249.99 but last week, through what I assume was a pricing snafu, were priced at $9.99. The Williams-Sonoma website accepted my order, sent a confirmation email, and charged the credit card $66.34 (that includes tax and shipping & handling). I called the customer service line today to see when the order would be shipped only to find out that my order had been cancelled, with no notification, because Williams-Sonoma doesn't honor purchases on improperly priced items. No joke. Customer service read a whole statement to me which included the words, "not bound by any law to honor inaccurate prices and by using the Williams-Sonoma website customers agree to the terms of service and use." Williams-Sonoma is already severely overpriced but now, on top of that, they have no honor and are completely untrustworthy.

I purchased a 15 piece of All-Clad cookware on March 11, 2018. All-Clad had a promotion of a free lasagna pan with a $600 Purchase. To be claimed by completing a form and submitting it online. (All cookware sets were on sale at this time.) The fabulous salesperson wrote down exactly what needed to be populated when completing the form. She even verified that even though all cookware sets were on sale the customer was still entitled to the promotion. Williams Sonoma has informed me that I am not entitled to the promotion due to the cookware was on sale. If all cookware sets were on sale at this time it is a false promotion. Other stores had the same scenario for All-Clad cookware. Customer stated that are the rules they are required to abide by. I am very disappointed with William Sonoma, and feel the should honor the promotion.

It is unfair to cancel a customer's order that had been charged and confirmed because they made a mistake on their website. They made no attempt to make the situation right. I will be going to Sur La Table and Crate and Barrel for future home related purchases. Terrible customer service and business model. Honor my purchase!

From the previous post it seems that Williams-Sonoma has cancelled a number of its customers' orders over its own pricing error. They were clearly advertised online at a specific price, allowed orders and payments and then abruptly cancelled the next day. I received no notification that more order had been cancelled until I checked its status. I would think that to maintain some fragment of loyalty and trust with customers it should honor its advertised prices.

I placed an order for picnic baskets that were on sale yesterday on Williams-Sonoma's site. I received order confirmations yesterday however today Williams-Sonoma cancelled my order due to some glitch. I was told to reorder however the price today is significantly higher. Is this a bait and switch? I expected more from this retailer. If there was a glitch- they should still honor the price. As the customer- it wasn't my fault. This is something I would expect (and have seen) other retailers do. #WSdisappointment

I ordered a teakettle for my friend as a wedding gift from the Williams-Sonoma website. The product did not say it was back ordered at the time I placed the order. I noticed when I looked a day later at my emailed receipt, and it said it was back ordered, but should arrive May 11. That was still ok, because her wedding is May 12. Well. It is now May 11, and I go to check for the shipping, only there is none. Because it is STILL back ordered. Now until May 24. May 24 is too late, I feel. So I decide to cancel the order and order the same teakettle on Amazon (should have done this to begin with). Except, they are not able to cancel the order since it has not been delivered yet. I am so frustrated. I will never order anything from their website again.

I attempted to cancel and change an order. I was on hold for 40 minutes and was then told that it was too late to cancel the order. I asked to speak to a manager and was again put on hold. When the person came back on the phone, I was told that the manager would call me back within 2-3 business days!!! I have never experienced such poor customer "service." I WILL NEVER SHOP AT WILLIAMS-SONOMA AGAIN.

I placed an order for items sold through what Williams-Sonoma refers to as a vendor. When I realized that my order did not include free shipping because I didn't place a code in the check out I immediately called to ask them to apply the free shipping code. My shipping was $129.00. When the WS rep told me my items were not available for free shipping he said he would place a request to the vendor to cancel my order. He instructed me to call back in 24 hours to make sure my cancellation was processed.

I ordered a Miele Vacuum. As you know, these are not cheap. I received the item on time, however when I opened the box, a piece from the vacuum was broken. I called customer service and found that after spending over $900 on a broken product, it is now my responsibility to package it back up, take it to UPS and have it shipped back. This is unacceptable. Spending that much money, at the very least, they should make arrangements for UPS to pick it up from my house. I should not have to be the one to take time out of my day to runaround to find a UPS store.

Ordered Easter baskets for 6 grandchildren. Received all candy - no baskets - their advertising stated the basket came with the candy. Talked to 2 customer reps & 1 supervisor. Nothing. I like to go over the top with my grands. This year they get crap from Walmart.

I received the copper utensil sets as a present. On the box, clearly states dishwasher safe. I placed these in the dishwasher and when they were done, it’s like a peeling plastic coating all over the utensils. I’ve emailed customer service 3 times and have called twice. Finally they sent a replacement to be swapped out, only this time they forgot the measuring cups that are part of the set, THAT'S OVER $200!!! I’m incredibly angry and disappointed that they can’t even get a replacement right, after I’ve spent a month worth of emails and calls to try to get this fixed. As I type this, I’m on hold with them, 23 minutes now! Do yourself a favor and stay far away from this company. I will be returning all my recent purchases and obviously this item as well.

I’m simply trying to buy a couch, they have in a catalog. I’ve called several times. Gone to the store to ask questions and it seems nobody knows anything about the furniture. It’s very frustrating. It shouldn’t be this difficult.

I ordered from a bridal registry. Somehow there was a glitch that prevented the package from being sent to the couple. It came to me and this was a problem. However, the gifts were of the best quality.

Approximately 2-3 years ago when WS introduced their Smart Therm wireless thermometer, my husband gave me one for Christmas... the thing was $200. After much hassle, it finally worked pairing to my iPhone as it was designed to. It worked with no problem until several months ago Apple initiated an update which made the thermometer inoperable. After more hassle with CS, they admitted that the Apple update did not work with the original Smart Therm programming. If I would return my thermometer they'd replace it gratis with a newer version... which they did. It worked for a nanosecond... it still will not pair with my iPhone 7.

I lived in California for 38 years and while there visited the first W-S store in Sonoma. That was many years ago and the customer service there was FIRST CLASS in every respect. But something has gone seriously WRONG with W-S in the past several years for them to have so so many angry and dissatisfied customers. After reading these extremely poor reviews I cannot spend the several hundred dollars I was going to spend with this company. I cannot take the risk with not getting the All-Clad and Wusthof Trident items I need nor do I have time to spend countless hours on the phone with a company customer service department that just couldn't give a damn. Will take my order to Amazon. It's a crying SHAME that W-S trains their customer service people this way. They will not be in business much longer if they don't change their mindset. It's all VERY SAD that management cannot manage this company properly.

I went to Williams-Sonoma to buy a coffee maker. We have bought a fully automatic espresso machine and it broke down after 1 year. Then I bought a Wilfa coffee maker and it only lasted 3 years. There was a recall on pump but I was never notified. I also have Nespresso maker that is still working. I went to buy a new machine and wanted recommendations for a reliable one. When I voiced my concerns about past machines the manager just turned cold and walked away. I was very polite and just wanted to find a new machine. I have spent over 1000 dollars on coffee makers from them. The lady working was like a used car salesman and was only trying to make a quick sale. This store was at Kenwood Mall in Cincinnati. I have always loved this store until now. For the price you pay for their products you would think service would be amazing. I will probably not go there again.

I hate Williams-Sonoma and will never shop here or anyone affiliated with them. I ordered a Xmas gift for my nephew that was advertised on sale (Star Wars spatulas). A week later I get a box and they had sent me a garlic press?? I call they say, "No prob. We’ll send you the right thing." Two weeks it never comes. I call and they say, "Oh it’s backordered." I argue with the woman about getting a refund because she says they didn’t charge me. They charged me. I tell her I’m staring at the bank charge as we speak. She says there’s nothing she can do. I call someone else. I freak out, the woman says she will credit me, promises me I will get a refund in two billing cycles (which seemed like a long time to wait but I said ok). It’s now been three months and still no refund. Williams-Sonoma you SUCK! I want my money!!!

Ordered off a wedding registry. Accidentally I ordered 2 KitchenAid mixers. I called immediately to cancel the order (no way to cancel online). They said they couldn't help me because they were taking inventory. Try back later...which I did five times. They shipped both units out. I had to chase down the second one since it was in a state I don't reside. I returned to a store a week ago. They say it takes THREE WEEKS TO PROCESS!!! Please. Who does that in this competitive environment? Williams-Sonoma is off my list. I could have bought that anywhere.

In Dec. 2017 I received 3 gifts from my daughter, and I already had duplicates, so I returned them to Williams-Sonoma in one large box... they paid for the postage. After weeks of waiting for a "gift card credit" to be sent to me. I called to find out that they had only credited me for 2 of the 3 gifts "my mistake". So I was told another card was being sent out that day with the remaining balance. After weeks of waiting again, I called today... Now I find out that they sent the gift cards to my daughter (which is embarrassing and I am outraged) this is really upset her!

First I am a very good customer at Williams-Sonoma and have their signature credit card. I wish I could give them zero stars right now. On January 26th I placed a large order on their website. They were running a sale on 20% off of 2 jars of any sauce, and I ordered 8 jars, along with an instant pot and some other merchandise. When they processed my card I only received the 20% off on 2 of the sauces. I also used a $25 birthday credit. I called Williams Sonoma to ask why they did not give me credit on all of the sauces and was first told that they would honor the discount on only 2 of the sauces. I told them that the store offers it on all sauces purchased and they told me they would give me the credit on the 6 other jars "on the back end" and that I would see the credit for both the sauces and the birthday credit on my next credit card statement.

BRIEF SUMMARY. I ordered an item on 12/10/17, and W-S promised delivery by 12/14/17. I needed to receive it by no later than 12/16/17, as I was using it as a gift and leaving town on 12/17/17 for a month. W-S twice promised to send the item on time, but finally sent it to arrive on 12/20/17. Then, because I had informed W-S that I no longer needed the item and would not be home to receive it, on 12/18/17 W-S cancelled the order.

I went to the store in Columbia Maryland on a Sunday. I was deciding over a 24" Le Creuset bowl and a smaller 20" bowl. Both bowls were on the discount table. When I asked if the 30% discount applied I was told "no, it was not on discount, but there was a promotional discount of $5". I paid full price minus the $5 went home. Arriving home I realized I had the next larger size. I tried returning it on Monday but arriving discovered it was closed for inventory. After work on Tuesday I made another long detour on Tuesday to exchange for the next smaller bowl. I presented the unopened product and sales slip to the salesperson. She scanned and informed me that I could not because the sale slip had in the text "all sale final". I explained that no one had told me that and nothing indicated that on the sale slip nor the salesman informed me and that I had not gotten a discount except for $5 "promotional discount".

I ordered an Instant Pot a couple of weeks ago and was having issues applying a promo code online. After calling in, they assured me that the code would be applied upon billing. Well, lo and behold, when I was billed, the full amount showed up. Calling in and sitting on hold for over an hour, yes 60 minutes, I spoke with someone who said they can't apply any discounts. So I canceled the order and then this morning see a shipping notice. Calling back again, I am attempting to return to sender, but don't have much faith in what I'm told or what they will actually do. Long story short, back office appears to be a mess and I would avoid at all cost.

I am so annoyed with the level of service from Williams-Sonoma! For the prices they charge and the upmarket atmosphere they are trying to portray, their service all-round is shocking. I called customer service and was hung up on twice! The connection was terrible when I finally got through to them, on both occasions, and the staff was rude and unhelpful. Almost as if it was an inconvenience to talk to me and help me solve my simple problem. When the I called the Willow Grove store in PA they were incompetent and slow. I am not one to usually complain but this is not the first time I have experienced such poor customer service from Williams Sonoma. The problem is that it is on all levels, no matter which department you call there is a lack of respect for the customer and a general bad attitude towards the consumer.

Order placed 12/24 - with UPS 3 day Select shipping. Now 1/2/18 - and still no receipt of order, 5 business days later. First, could not find any tracking of order online. Spoke to customer service on phone, they assured me I would receive "tomorrow". That came and went. Spoke to 2nd customer service person on phone, and they told me 1st service person lied to me, that I wouldn't be receiving the order until Jan 3rd or 4th. I sent email on the WS Website inquiring about my order. It's been 3 working days, and still no response from anyone... They state response would be within 24-48 hours... but again, this is not true. So I've sent another email to their customer service dept. Seriously contemplating on returning everything if the order ever shows up.

I ordered 3 items for my daughter for Christmas. The items never arrived, the order number I received in the confirmation email apparently does not exist, I have spent over 2 hours on the phone trying to get my order straight and have been shuffled from one person to another with no resolution. No one in customer service seems to know what they are doing. I was sent to the Pottery Barn customer service twice, only to be told I would need to call back to get back in the correct queue. I have received no refund for my original purchase and am calling my credit card carrier to report it and get a refund through them. I was told that "many many" orders were lost in December and the day I ordered (December 20th) was a "really bad day for that."

We have been a years-long customer of Williams-Sonoma. Unfortunately, they have gone down the toilet. The most recent incident is a case in point. In November, we ordered an item online. Two weeks later, we had received nothing, nor any email of any kind indicating the status of our order. As a result, we were forced to go through their wretched customer service to find out the status of our order, where call center personnel are rude and unhelpful. As it turns out, the item was back-ordered (it would have been nice to have received word of this via email, rather than our having to waste our time calling them!).

I usually like to give the benefit of the doubt to the customer service reps, but with Williams-Sonoma customer service there was no doubt, it simply terrible. I ordered this Dec. (2017) a product needed for Christmas, instead I got nothing similar to what I ordered. To make a long story short, I called and waited long time for a rep to get the call... finally she did, promising to send me the replacement fast, in the next few days. Oh how naive of me, I believed her. Today is the 12/28/2017, still waiting for the product. I have called, wrote emails, no replies. This company will not see another penny from me. Thank you Williams-Sonoma for the lesson.

I ordered two gift cards: ** and ** on 12/13/2017, one for $60 and one for $35 to be emailed to me. When they didn't arrive, I called WS and spoke with Melinda who first stated that the order number was wrong -- told her I received this number from WS -- she just wanted to argue that the numbers were wrong! Then she stated she had no record of the order and that I should reorder the gift cards. My bank had also not processed the order. I reordered the gift cards and the second set also did not arrive; however, Kathy, was able to find them and send them to me. The originally ordered gift cards showed up in my mail box after the replacements were ordered, 12/14/2017; even though the date on the email states "delivery date 12 Dec 2017" this is not accurate; this is the order date not the delivery date! My credit card has subsequently been charged for the originally purchased gift cards.

I ordered a 10 piece pot and pan set on December 23rd for about 800 dollars and was offered a 20% discount if I was to open a credit card, I accepted this and completed the order. Mysteriously my order was cancelled on Dec 24 due to some odd address verification (Highly dubious since I have purchased an item 3 months ago that had my address in the system). I called today and was ping ponged back and forth at least 6 different times and offered no resolution and no chance to avail of the discount they offered me to begin with! The last rep was so rude and was blaming me for the cancellation, I did not even cancel the order, they did. That was the last straw and I am now cancelling my order and credit card with them. I am sticking with stores that have better customer service, which is everyone else!

I ordered an air fryer on December 21 and was told that if I pay the 2 day airfare of $17.50 then it would be guaranteed for Friday, December 23rd. This was the ONLY reason I went ahead with order because it was Christmas present. Friday came and went with no delivery. I used their tracking system and was told it would be delayed to Saturday. Once again no delivery on Saturday either. Their tracking showed it left Kentucky on Wednesday and traveled to Tennessee and then 3 days later back in Kentucky. Then nothing.

Placed a order at Williams-Sonoma online Dec. 20, 2017 for overnight service and charged... Lies, lies, lies. I called customer service. Was on hold 25 min. Once answered she asked questions. Transferred me again. Guess what. I held another 30 min and was disconnected. Do Not order online. This place is horrible. As of Dec. 25 Xmas day no packages in which they was ordered for Christmas. To top it off my order is nonrefundable. In my emails from WS they have the nerve to advertise what I ordered is at the store. But don't have the balls to answer the phone calls. STAY AWAY FROM THIS PLACE WILLIAMS-SONOMA... Liars, liars, liars. Charge a person overnight fee as of the 5th day no pkg.

Deshawn ** (driver) was ahead of schedule and made sure to call when he was on his way to confirm delivery. He was friendly, efficient, and ensured I was happy with the quality of the furniture, assembly, and support. I’ve never had better delivery/customer service! I was apprehensive about paying a delivery fee and having someone come in and assemble the furniture but it was well worth the fee!

I’ve spent numerous hours on the phone with Williams-Sonoma customer service with no one helping me. Now this is my 2nd email into them. With them promising to get back in 48 hours and of course I’ve heard nothing from them. Once again we ordered a Vitamix blender on December 5. A Christmas gift... only for them to tell us it won’t be here till next year. I’ve been shopping at this store for over 15 years and I can’t believe they have this kind of policy and customer service. We ordered it expecting it in 3 days not 33 days.

I made a purchase 12/7/17 from Williams-Sonoma and received the item a week later. I returned to the website to make another purchase and noticed a price drop of 50 dollars. Called them and they stated that they could not do anything and I need to speak with price match guarantee... Called them and left 4 messages and after 2 emails and no returned message or call I called again and spoke with a rep who didn't care to hear me and stated that they would not match their own price drop that occurred in 2 days!!! She stated if I didn't like it I can return the item.

If I could leave zero stars I would. I ordered a product on 12/13. On 12/15, I received a message that it has been delivered, so far so good. Only it never arrived at my home. After reviewing the order tracking, it appeared to be in Reno, NV rather than at my home in Massachusetts. After a 30 minute hold and a 45 minute phone interchange with sketchy customer service on Saturday, I was left with NO resolution. A subsequent call to UPS indicated that the unit was returned to the sender for having been rejected as hazardous material.

My issue started when the item I ordered on Cyber Monday for $80, was charged at its full price. After an hour and a half on the phone with customer service, the price was changed and I was informed they couldn't say if it would arrive by Christmas - a month later. So I cancelled that item. The other item arrived at its destination, and was returned in an attempt to exchange for a different color. They were told that they couldn't simply exchange it, and that the new ones would have to be purchased and then they would be issued a ‘credit’. So the ‘credit’ was sent to me-not the person who was actually forced to buy a new set of dishes -in the form a W&S gift card.

Until now, I am still waiting for my order - a single bottle of olive oil - to arrive. I have emailed the company TWICE, and have called several times which has totaled over an hour of wait time without getting anyone on the phone. The one time I spoke with someone, she informed me that the package would arrive that day by 8PM, according to UPS. I asked her for the UPS tracking number so I can track it myself, she told me she could not find it, that if I gave her my phone number, she would do some research to get the tracking number for me, then call me back with the number. I never received a call back. This is quite awful, especially as I decided to buy from them from their own advertising that the shipping would be free and fast. This company is absolutely horrid.

I ordered a pizza maker and dough holder. They quickly took my money and shipped 1 product. The pizza maker is missing and they're "looking into it". I called and spent 30 min with a customer service rep who sounded like she was talking into a sock. I must have asked her 20x to speak up and I still barely heard what she said. I suggested to just send another one, since I knew the order was lost, but she refused. I tried calling today 7x and was disconnected all 7x times. I'm getting a sinking feeling this order will be an ongoing waste of time.

I typically don't write reviews for things like this, but I was very disappointed in my experience with Williams-Sonoma, so I thought I had to share. I placed an online order on 12/2. When the product arrived to me on 12/7, I opened the box, and saw negligent packaging. As a result, my product was destroyed. I submitted an online customer service ticket, on 12/7 explaining my problem and asking for a new product to be shipped out ASAP. By 12/13 I still hadn't heard back so I submitted another ticket. By 12/14 (a week after my first ticket was submitted) I called the customer service number, and was transferred FOUR times and was placed on hold for over a half hour. After finally getting through, the representative explained that my product was on back-order and wouldn't be arriving until after Christmas.

Williams-Sonoma discount honoring stinks! I placed an online order last night and opened the WS credit card to receive 20% off my first order. The item was available for store pickup. The next morning I received an email saying it was no longer available for store pickup and my order was cancelled. I was not given any option to select a different store for pickup or the option to have the item shipped; just cancelled. When I went to redo the order online for delivery, I was not receive the 20% to place the order??? I spoke with their customer service and the customer service for the credit card. Both were friendly but completely unhelpful. At least I know going forward WS will do nothing to honor discounts!

I've trying to return a product for 3 days. Somehow one of the items in the order showed up for a pickup in NYC and I live in DC. When called to return the product, the customer service told me that they couldn't assist me with this order. Then in all three times they politely dropped the call. One has to call back and stay on the line for 15-20 min to be dropped again.

After receiving several emails from WS about a 20% discount on appliances, my wife decided to order the Nespresso DeLonghi Lattissima Plus espresso machine on December 4th. However, your website would not accept the 20% discount code, even though the brands (Nespresso and DeLonghi) were not listed in your exclusions.

We purchased the All-Clad 10 piece set for almost $700, and were supposed to get a free lasagna pan and oven mitts. We've waited over two months now with no lasagna pan or oven mitts. I've made five calls to Customer Service and was told a month ago that they would be delivered within two weeks. Nothing! I called back four times today and was hung up on three times and told by the fourth that a supervisor would have to help me. And then she disconnected the call! I think this is a TOTAL Bait and Switch scam by Williams-Sonoma. Don't believe a word that WS tells you.

Stay away from WSH! I ordered a custom couch on September 4th which was to be delivered between October 16-30 according to the bill of sale... As of November 27, 2017 WSH still has NO IDEA where the couch is or when it will be delivered. Every time we called the furniture department they came up with a different story. First the couch had been shipped on October 12, then It had been shipped on November 9, now it is on a freight train since November 21. Nobody knows the process, no one ever calls or emails. The store manager at the Calabasas store where we bought the couch was COMPLETELY unhelpful, clueless. It is a mystery how WSH stays in business... WSH is the poster child of complete LACK of customer service.

Purchased multiple kitchen items for the holidays to be delivered to my home address. Days later, I receive an email that 1 of the items (a butter dish) is ready for in store pickup. I never asked for that, as the nearest store is a 2 hour round trip. Talked to 2 different people via telephone as well as an employee at the store. All tolled about an hour and a half and no resolution. The store said they would ship, but I had to pay for shipping and I could not add another 2 items that I wanted. Wow, a retail store that cannot sell you something! The people at the 800 number could not change the address to in store pick-up to home delivery. Sadly, the order hadn't even shipped at that point. If I could give a negative star, I would. This is the worst company I have ever dealt with.

First the customer service reps. WOW. THEY ARE NASTY, VILE PEOPLE. All sound extremely uneducated. Am I shopping at Walmart, or a high-end business? They are wildly rude and have an attitude. They also HATE ** people (most are **). Good luck calling the customer service line. It is always busy and riddled with people just like me concerned and complaining about where their product is. The product takes forever to ship and the "vendors" they use to represent Williams-Sonoma brand are HORRIBLE. I ordered a perishable item that needed to be refrigerated IMMEDIATELY. The stupid vendor sends it out 3-day Super Saver on a Wednesday. Scheduled delivery is on MONDAY!!! Are you kidding me?

On 10/25/2017 I ordered over $5,000 in high end kitchen equipment to furnish a new home on Key West, Florida. I was sent an email saying that the order would be at my house on 10/30/2017. It is 11/10 now and I still have not received the order. I was distracted with a family emergency, so finally called today about the order. The representative could see the order, but had absolutely no clue where it was. She said she had to submit a request to the warehouse to find out what the problem was and that someone would get back to me in 24 hours!!!

Leaving 1 star because you can't leave 0. They had a pricing error on the website (prices were 80% off instead of 20% off) and cancelled the orders. That's fine, but I was triple charged and didn't get my money back.

I purchased an item online through Williams-Sonoma around in September 30, 2017, a Staub Round Oven 7 quart for steep discount. The item was a sales item hence it was backordered according to the email I received. I just checked to see what the process is and appears be to be canceled on their site. I called the company and found out the following, they canceled my order because they do not have it in stocked anymore and they do have inventory in a store locally to me hence they are lying stating that they do not have any in stock. However the store refuse to honor the price in which I pay for the item. Williams-Sonoma is supposedly a reputable store, but based on their way of handling such affairs says otherwise. They made the cancellation and if it is in stock then they should have honored my purchase and give me the product.

I have ordered for years from Williams-Sonoma; a popup on the web came up, on a sale for one day only... I placed an order and CALLED to make sure this sale was still going on; I was told yes. Placed my order. Teachers, mail carrier and grandparents Christmas gifts were to be the recipient!!! Days later I received an email, stating they made an error on the price and was canceling my order, unbelievable. The order was well over $300 dollars. Not honoring what the price was on the internet is the worst thing a retailer can do... Unbelievable, truly unbelievable.

They charged me twice. They canceled my order, but only had a refund for the accidental charge. Now I am still out the money and have no product. Their customer service sucks. It seems this happens frequently with this company. I thought this was a better company than that. Very disappointed.:(

On August 31 I shopped at the store at Columbus Circle, NYC. There were signs all over the store proclaiming 20% discount on all purchases that day. This was repeated by store sales staff. At the register I did not get a receipt, rather it would be emailed to me. I had a nagging feeling the amount seemed high but dismissed my concerns, assuming this was a reputable store. Later at home when I looked at the emailed invoice it showed no discount. They offer a "feedback" procedure on the email invoice which I used to complain but to date I have not been credited the discount. One of the items I purchased was a digital cooking thermometer that never worked.

Receive the multi-chopper as a Christmas gift and tried it for the first time. Chopped up an onion in small pieces and put it through the multi-chopper. Most all of the blades broke off almost immediately. It’s been about a year since I received this gift so can’t return it. This product is a piece of junk!

I ordered 12 place settings of flatware. I have ordered from W-S before so I know it takes a very long time to receive an order. The flatware arrived in a huge box weighing over 40 pounds!! There was bubble wrapping and five layers FIVE of heavy, cardboard boxes (aren't they supposed to be green??). Finally, we get to the last box and one out of 4 place settings was attached to a heavy piece of cardboard with zip ties. No knife, wire cutter, or scissors could remove the knife, forks, or spoons. I wrapped it up and called W-S customer service. They agreed to send UPS a pickup requisition and refund my money.

On Sept 13th, I placed an order for a toaster oven to be sent to my parents' house as a gift. I received a call a few days later asking to confirm that I placed the order. I thought it was strange but I said I did place the order and they said they would now process it. I forgot about it and I had not told my parents I sent them anything then I realized yesterday (8 days later) that my parents had not said anything about the toaster oven. I called Williams-Sonoma and gave them my order number and there was no record of my order (although I have an email with that order number). They proceeded to tell me that there was a "glitch" and that they canceled my order. I was very upset and expected they could reorder by a click of a button, but no. I had to provide all my info again to include billing address, shipping address, cc# etc. It took 30 minutes over the phone (Sept 21st) and they said they were expediting the delivery and it would get there by the next day.

I've been wanting a Le Creuset dutch oven for some time now but never could pull the trigger on buying it because of the hefty price. I noticed that they're on sale plus if you open up a credit card you get an additional 20% off. So I decided to finally take the plunge. I go through the process of applying and purchasing the oven. Something tells me to take a photo of the confirmation page, without reading what was written, with the order number. So I do so. An hour goes by and I never receive a confirmation email so I decide to get the order number off of the picture to pull up the order to make sure everything went through. To make a long story short the order page read Order difficulties that my order had not been completed to call if I hadn't received an email confirmation within the hour.

I ordered a wedding present for my niece on the Williams-Sonoma website and made a mistake and paid for the order without adding gift wrapping and a card. While still on the website looking at my order I called WS customer service and asked to add gift wrapping and a card. They could not even find my order, but regardless - NO - it would not be possible to add gift wrapping and a card, period. They connected me to a supervisor (20 minute wait) who also informed me NO - so I asked to cancel the entire order and again, NO. Beware - WS will take your money and run before you know what happened. Customer service is ruthless - totally cold and uncaring. They are a mean bunch of people now.

Ordered a $170 kitchen knife for my cousin's daughter's wedding. My credit card was charged at the time of the order. Then, I got an email that said they could not fill the order and my credit card was credited. So I ordered a sharpening steel for $178. and my credit card was charged. Then I received a notice that the steel had been delivered. Then I received a notice that the first order for the knife had been filled and my credit card was charged again. When I called they said the knife had been shipped already and they could not give me a refund. Then the lady put me on hold to talk to a supervisor. She came back and said they would credit me 40% of the cost of the knife. I told her that I did not think that was right and that I would never do business with them again. Piss-Poor system at best. At worst, system designed to rip you off. STAY AWAY!

I was in the store and not one sales clerk greeted me or helped me in any way. I took my items to purchase to the counter and the older ** woman says, "What did you need?" I said, "I'd like to pay for this". She says, "That's what I said!" I was so infuriated, but maintained my composure and purchased the items and was leaving when I thought I'm not going to let this go. I asked for the corporate number and noticed that the whole store was ** (people), except for the manager who was a Hispanic male. The sales clerks, all older ** women were chatting it up with other ** customers.

Item #1 was a $2500 entertainment system from Restoration Hardware. It arrived without some of the parts. We called over and over for the missing parts to screw the shelves in. They sent the wrong parts. Then they asked us to return the entire three piece unit. We told them it was literally just two long thin pieces needed to hold up the shelves. After SIX months we got the pieces. But the first correct ones were sent broken. Oh, and for all our time and frustration, a gift card for $100 for more overpriced items.

The Williams Sonoma brand has name recognition but you have not experienced this company's horrible service to consumers until you contact their Customer Care department. This bad review is the result of two consecutive encounters with Williams Sonoma customer service in 5 months. In December 2016, I reached out to customer service when I received a KitchenAid meat grinder attachment that was different from the one pictured on the website. "No problem", customer service said. "We will replace it!"

Ordered online on 4/15 early morning hours at EST, Fissler covered wok and Wolf blender for my son for his birthday using the egg hunt promotional code of 20% off with free fast shipping of 3-5 days. Asked to input credit card info prior to promotional code. No review of order which I came to expect as normal and customary was allowed after application of code. No discount was applied and order went through. Order confirmation was not sent via email until later. Customer service via phone not open until next morning. Called on 4/15 at noon to inquire. I ask to cancel order and advise I was not happy with the experience. The person hung up on me. Called back immediate and request to speak to a manager Jade who came to phone after many requests.

Williams Sonoma will cancel your order without informing you if they don't like the discount that was applied to your purchase. They cancelled 2 orders that I placed 1 month apart and stated there were issues with the different credit cards each time. However, both credit cards were active with no balances. STAY AWAY FROM THIS DISREPUTABLE BUSINESS.

Delivery date has changed four times. Now it is scheduled in phases from late March to early May, five months after the order was placed on December 15, 2016. Williams-Sonoma refuses to allow me to cancel the order. The product? Dinnerware. So now perhaps I will receive the salad plates in April and the dinner plates in May. This assumes of course that phased delivery dates will not move again as they have done in January, February, and now March. Will never buy from Williams-Sonoma or its affiliates such as Pottery Barn, West Elm, etc. again.

I purchased a Philips Air Fryer about a year ago from Williams Sonoma. Had it about a week and the teflon coating began peeling while the unit overheated every time I tried to use it. I brought it back and was given a replacement. My purchase was for the top-of-the line, XL unit... at a price of about 345.00. The second unit did the exact same thing that the first unit did. At this point, being disgusted, I put it away and forgot about it. Months later, cleaning out my pantry, I decided to bring it back to WS again. This time, the supervisor assured me she was replacing my XL with an upgrade. I didn't question her, just took the replacement home. After I got it home, I examined the box and noted it was not an XL and the unit was much smaller. I looked online and saw this unit was over 100.00 cheaper than the one I had purchased. I called WS manager back and she again said my purchase was for a cheaper item.

HORRIBLE EXPERIENCE!!! I purchased a set of dishes from Williams-Sonoma. After three months of using them they had large silver scratches on them from utensils. I called Customer Service and was told to return them to the store (they were purchased online) and since they were considered defective that I would get a credit card refund. The rep said she'd send me an email to confirm our discussion (which I never received). I returned the dishes anyway to the store. The salesperson agreed that a credit would go back to my credit card.

Placed an online order with Williams-Sonoma Home for a Large Fairfax Ottoman in Bittersweet Mohair fabric on November 8, 2016. Delivery date was scheduled for December 27th. On January 11th I called their customer service line and was connected with a rude, unprofessional CSR, who told me she'd need 48 hours to research my order and that I needed to call them back in 48 hours. Tried back, left on hold forever, unable to connect with anyone. I called them back on January 25th, the CSR said she would have to look into it and she would call me back within 48 hours. It's January 30th, 2017. Still haven't received a phone call from Williams-Sonoma Home and have no idea where my order is. I have no idea how Williams-Sonoma Home stays in business.

We have a card limit of $1500. The card was serviced by Barclays and then it switched to Comenity Bank. I made a payment to Barclays by mistake and neither lender wants to assist me in finding the money. Barclays said that even if they got it, maybe they sent it and Comenity Bank should find it. Comenity Bank says they don't have it. Then Barclays says my bank should find it. I know have to request the ledgers to show that it went to Barclays. I will be reporting all of this to the AG for each relevant state. I'm glad no one really cares. And when it is done, I will stop doing business with each relevant company too.

This is/was my first time ordering from Williams-Sonoma and certain if will be my last. I ordered a Cuisinart ice cream freezer Dec 26 for my husband's birthday on Jan 11. That's right, TOMORROW!!! Still no freezer!!! Their email says it was shipped December 28. When I called to inquire about its existence I was put on hold for about 10 minute with the representative continuing to pop back on saying that she was still looking into it. Looking into what? Either you shipped it or you didn't!!! Then I get the excuse that it could take up to 15 business days for delivery. That equates to 3 WEEKS!!! I asked her if the pony died and they had to get a new one. Will be calling my credit card company in the morning to have charges reversed, never again from this company.

I received an olive oil sprayer as a gift for Christmas. Loved the concept, but it didn't work. I took it to the store (with packaging but no receipt as it was a gift), and asked if I could return it for store credit. The answer was no. Returns are only allowed with receipts. Poor customer service. I will not be shopping there again.

Williams-Sonoma simply MUST communicate more clearly at time-of-order that an item is not in stock. It is NOT clearly stated, and its online order interface is misleading. On Dec. 20, 2016, I ordered the Wusthof Classic 6-inch chef's knife as a Christmas gift and was told that it would be available for delivery after Dec. 27. Thinking the knife would arrive on or around a few days after that date, I was fine with that.

I ordered prime rib with sides for Christmas dinner on 12/18/16. I received the sides Christmas Eve morning and when the prime rib was not delivered by 6 pm my husband called UPS and was told that they did not receive it from Williams-Sonoma. When he called Williams-Sonoma he was initially told that they could not ship out until 12/29. My husband asked to speak with a supervisor who said the prime rib was out of stock and would refund us the cost of the entire order. We asked him to send us a turkey or ham or whatever piece of meat that was in stock and we would have it for New Year's but were told that he couldn't do that because then "we would not be paying for anything". We were never called or emailed that the meat was not going to be delivered which would have given us an opportunity to make other arrangements for Christmas dinner.

I bought a rug from the Orlando store. I was told the rug was returnable. Our sales rep, who was wonderful, read the back of the swatch that stated the rug was returnable. On my receipt, it stated "estimated delivery December 8, 2016." On December 20, I had not received the rug. I tracked it online and read that it was a special order and cannot be returned. In addition, the delivery date is now July 6, 2017. So I called to cancel the order. I AM TOLD I CANNOT CANCEL THE ORDER!!! They said they will check with the vendor. It is confusing. Today is December 26, 2016. I still have not heard. I have called 3 times to cancel. This is not worth the aggravation.

If I could give no stars I would. I ordered food in November for four families for Christmas. My order was cancelled without an email or any notice and there will be no food for these families. When I called they lied and said they had sent me notice. THIS COMPANY IS HORRIBLE!!! Ordered last minute from Neiman Marcus and they will deliver on the 28th. Thanks to them.

I wish I could give Williams-Sonoma 5 stars but there is no way I could. I will never step foot in this store again. I have spent hundreds of thousand of dollars between Pottery Barn - Kids, and Williams-Sonoma so for me to be done is a big decision. The Des Moines location recently got mostly new staff and when they were in the middle of it we stopped by and did some shopping. A manager from a different location came to fill in and he was wonderful; so wonderful that when I got home I was convinced it had the best customer service I've experienced.

I'm a long-standing customer who has spent thousands of dollars between PB & Williams-Sonoma. I ordered a dining table for my new home last month and the delivery guys were not big or strong enough to carry my table in so I had to help them. They got it to the dining room then dropped it on the floor putting a dent in my floor. They didn't speak any English so it didn't do any good to talk to them about it. I got another "white glove delivery" on Friday. (What a joke.) The counter stools I ordered didn't look as good as I thought so I'm trying to return them. I'm at work trying to do this and have been transferred 5 times, and have been on hold for a total of 1 hour, and no one can help me. NEVER WALKING INTO OR PURCHASING FROM WS EVER AGAIN!

I had previously written about an experience we had with our registry & one of the gifts we received, a Revol cocotte (set). I was rather upset as several things happened and wrote WS a letter as well as sending an email outlining my complaints. They sent a gift card with their apologies, which would have covered the defective item at full price. They also sent a replacement item to us, which I did not expect. I am surprised and pleased that they really went out of their way to correct my impression of them. We've been buying WS products for many years & I wasn't planning to continue to shop with them after the registry experience, but they have made it right. I am therefore going to resume my purchases at this company, which makes & acquires some beautiful stuff. Thank you, WS for making the effort and letting me believe again that good customer service is not dead.

I bought 2 items and both were not expected quality so returned using their system. 10 days later the acknowledge having received them but that it will take 3 weeks to issue refund. WHAT? Thus online store seems to be a outlet for items that can't be sold in the store due to quality issues. Won't buy from them again. Why are these guys still in business? Overpriced and poor service.

WEB SHOPPERS BEWARE! Being a cyber-shopper I can absolutely warn people away from Williams-Sonoma as a shopping option. I presumed, based on their retail reputation, web-shopping with them would be a rewarding experience. Oh, no. Not so. Not at all! I ordered two fry pans with glass lids on 5/26. Once I'd placed my order I was informed that a confirmation email would be sent to me. They had my correct email address on their order confirmation screen, yet no email came. When, six days later, I called Customer Service. They had no record of my email address on file. What?! The WS website offers you the option of tracking your order through your Web Account. Unfortunately their website is incapable of setting up shoppers' Web Accounts?!

We order a $3,000 bathroom vanity 6 Months ago. No one knows what is going on. We had the final pieces finally delivered today (legs) 6 months after the fact and the people who dropped it off said they have no idea what's going on. Timeline: Sept. Ordered vanity - said they would schedule a delivery. Oct. Call to check on vanity, backordered. Nov. They said it's still backordered. Dec. Scheduled delivery for Jan.

WE WILL NEVER BUY FROM WILLIAMS-SONOMA AGAIN! Here is my experience: After a few weeks of checking reviews on retailer sites for new cookware, we decided to chose ALL Clad "Stainless Steel TriPly" Model... 10 piece set... and what a great choice we made! I really enjoy cooking, as it's been a family tradition and have been around the Kitchen since an early age while growing up in Italy.

I ordered a media console at the end of January 2016. I received an email that it would be available for delivery between 2/12-2/26. I emailed the company (homedelivery@wsgc.com) on 2/12, 2/19, and 2/28. I never heard back once, even though their email explicitly states that "You can schedule delivery via email." I called on 3/16, was on hold for 15 minutes, then hung up on. I called again on 3/30 to cancel my order, and was assured it would be delivery would be scheduled. I received confirmation of a 4/6 delivery date, and an email confirming the same.

I ordered an antipasti plate from Williams-Sonoma. I refrigerated the contents immediately and did not open them. A couple days later my cheese began to turn green. A couple more days and the entire cheese was green. I called to request anything - a replacement, a refund, etc... and was denied! I have pictures! I was willing to return the cheese. This used to be such a wonderful, customer-centered company which is now just a corporate greed machine! I have never had such problems with Crate & Barrel or other stores where I will continue to do my shopping, but not W-S. So disappointed! So un-American!

A year ago we purchased an expensive premium set of private label Williams-Sonoma cookware. About 2 months ago we noticed that there was material that is stuck to the surface that we can't remove. We are empty nesters and consequently don't use these pans heavily. I called WS and was told flatly they have a 30-day return policy! We hadn't even used all of the pans in 30 days! The cookware is manufactured by "Scanpan" for WS and their product is guaranteed for life and yet WS is for 30 days. Williams-Sonoma advertises itself as a premium company. This return policy is not that of a premium company. Wal-Mart or Target has a better return policy than this "premium company".

Rude customer service! They advertise any item 20% off but when I wanted to purchase none of the items were on their list. They said that they can remove any item from sale whenever they want which is complete crap. I'm sticking with Amazon. Don't want to support this B.S. company. Be aware of their scam!

The light fixture we ordered turned out to be large for our purposes. We're in the process of returning it. Williams-Sonoma charged us for delivery both ways and charged us a "surcharge." The rep I spoke with could not tell me what the surcharge was for. Basically, we're out $140. I'll never order from WS again. I think their stock chart says it all.

I had purchased a Le Creuset pan from shop and pot online. Both were on sale and online. I had to return the pan and the pot. The store will not return the pan as they say it was on clearance. There is nowhere written in the shop that clearance items are non returnable. The store manager was rude enough. I requested her to give the store credit. She did not agree to it not even exchange. I am just frustrated with the whole episode.

Still Pissed: Ordered beef and chicken Demi-glace last December. Received the chicken ok. The beef jar was glass and therefore was shattered upon arrival. I returned the beef and was promised a replacement by January 27. As of February 14, no replacement beef demi-glace nor any notice from Williams-Sonoma. I am very disappointed because having been a customer regularly in Chicago and appreciated the customer service and product quality. It really pisses me to have such a bad experience with my order of chicken and beef demi-glace. I receive the catalogue, but am now very reluctant to do business with a company that fails to deliver a promised product. I misplaced the order with the number after several phone calls before I reached a live voice that promised the beef demi-glace would reach me by January 27.

This is my first run-in with Williams-Sonoma, but it is worth sharing. I received a promo code for 15% off, but it did not work (and I tried several times over the course of a couple of days). I contacted the company and asked for another code. I was told they could not issue another code, but would issue a 15% refund for whatever I purchased - just send them the receipt from online or in store. Easy enough, right?

I bought their best kitchen shears online for over $40. They arrived opened, dirty, scratched, sticky. I requested return for replacement. Sent them back with provided label. The email said they would send a replacement as soon as they receive the return. I have UPS confirmation they received the shears over one month ago. No replacement and no refund and no contact from them. I emailed three days ago. Automated response was that most emails are responded to in 24 hours. No response. They have my money and the used shears they sold me as "new".

I was confirmed to get my furniture delivery from 1 to 5pm. I scheduled a day off from work to wait for the delivery. No call all day long!!! 6pm nothing!! I called customer service only to be talked down to by some loser calling herself a customer service representative!! Horrible service!!! I was on hold several times for 30 minutes!!! Seriously!!! 30 minutes!!! I will NEVER shop with Williams-Sonoma/Pottery Barn ever again!!!

Williams-Sonoma has given me the absolute WORST online shopping experience I have EVER had. I purchased $2000 worth of items and spent $200 on next day ship over the weekend for a dinner party I am having tonight (Thursday). I have been calling each day this week frantically checking in and they have been totally useless. They guaranteed me it would get here today when of course 90% of my items haven't even been shipped and it's the fourth business day!!! They said on the phone "Oh, but it doesn't really mean next day, but it looks like it will get there"! How useless! I now will be buying china elsewhere and return 100% of the items I purchased there and vow to never shop there again. Worst shopping experience and worst customer service ever.

My $100 rabbit-type corkscrew stopped working -- the screw would go in, but when I tried to extract the cork the screw would unscrew right out. I tried to get assistance or even instructions to have this fixed, and after several exchanges the final reply was "Regrettably, we do not offer repairs, and we do not have specific instructions. We apologize for the inconvenience. Our company is dedicated to providing quality merchandise and excellent service to our customers. When it is brought to our attention that we have failed in either of these respects it is a matter of serious concern. We truly appreciate the time you took to share this feedback, so that we may ensure your comments are reported to the appropriate individuals and considered for future improvements." This is not even a third-party corkscrew that they retail -- it has their name embossed on the handle.

Purchased Magimix Robot-Coupe toaster. I love it, love it, love it. Best toaster I ever had. Well worth the money if you like your toast toasted right, English muffins come out perfect, raisin toast, scali bread, frozen toaster pastries. Once you know what number or level to set at, it's great. Some people say burns top, only happened 1st time then worked perfect. Love it, would highly recommend.

Waited for over 15 minutes to get waited on then the clerk starting talking to another customer who had just walked in and totally ignored me. Left all my purchases on the counter and walked out. Called the manager to discuss what had happened and person answering the phone hung up on me when I asked to speak to the manager. This happened at the Summit store Reno, NV.

I purchased a chrome-colored Nespresso coffee maker as a gift for my mother on Dec. 20th as a Christmas gift. The item was on sale when I purchased it. All of my mom's appliances are brushed chrome so we decided to take it back to exchange the item for the color she wanted. The store manager in the Williams-Sonoma in the Pleasanton mall (Stoneridge) refused to do an exchange (with the receipt) and wanted me to return the item for what I paid (sale price) and pay full retail for the other color since the sale was over.

I needed new cookware and William Sonoma had a sale on Calphalon cookware. My first time purchasing from them and it turned into an exercising or should I say challenge of maintaining my cool with this merchant. The checkout screen did not discount $20 from my purchase order using VISA Checkout as the offer stated it would. No way possible to cancel the order online. Only calling their customer service number was the option and I waited multiple times up to 15 minutes on each call before reaching someone on the other side of the line. When I did get someone, I was bounced around between people and finally disconnected without getting my order cancelled.