Williams-Sonoma Reviews

Ordered a very expensive cutting board online approx 4 weeks ago. I knew it was on backorder. The item was packed in a very large box without any packing material. There is a plastic removable tray on the cutting board that made the item a little wider than the box, so it was packed on an angle. No packing material, large box, plastic item. Needless to say the plastic cracked. Tried to call Williams-Sonoma since I couldn't get a return label from the website. Was on hold for over 20 minutes. When you order an item from a VERY expensive company like WS, you expect exceptional service. Felt like I was on hold with a cable company. Won't shop here again after my item is replaced.

Beware they will charge a return fee if you don't like your purchase. That little bit of information is not disclosed in their return policy. Very shifty business practice. I've contacted them 3 times requesting they indicate where the return fee is disclosed on their website; and three weeks later I am still waiting for a response to my very simple question.

Williams and Sonoma eventually credited us the difference between buying the set of 12 and buying 12 individual glasses.

I feel very disgusted to have to write this review, as I never foresaw this situation happening to me. I am a very educated woman, one with a doctoral degree and a strong presence in the community. Today, June 11, 2020 while visiting Williams Sonoma at the Biltmore Fashion Square in Phoenix, Arizona at around 4:35pm, I experienced abhorrent behavior from their assistant manager. I came to the store to buy the Breville Waffle Maker for my family. While browsing through the store for other home items, the assistant manager followed me very closely. I was interested in a throw for my home and wanted to feel the texture. While doing so, she ran up to me and alarmed me by screaming “DO NOT TOUCH THAT”. I turned and told her, “You are making me feel very uncomfortable with the way you’re treating me. I’m going to speak with your manager." She responded with “I AM THE MANAGER.”

I ordered a Breville bread maker in April, with continued delays and te last communication was that as of June 1, the earliest ship date was mid-August. I cancelled my order on June 1, and lo and behold, not only did customer service not get back to me, but they shipped my order which was delivered today, despite my request to cancel the order. This looks like bait and switch to me, and I’ve contacted my legal firm and reported this to my credit card company as well as the Better Business Bureau. Apparently this disreputable business practice is quite common for Williams Sonoma. As a chef with a very invested chef’s kitchen, I would never order anything from this company.

Updated on 07/17/2020: Ordered product in May. Delivery date moved five months out to September. Charged twice once at purchase and again 2 months later. This seems to be deceptive practices to make it look like they have sales when they don’t even have the products.

I have never been so disappointed and frustrated with a product or a process. I have been trying to figure out how to get a replacement for a defective gift for thirteen days now!!! The latest snag is the above email I received that indicated a return label was available to be printed. In fact, the link took me to another page, involving adding my information (again) only to then be taken to a page that shows the return of the defective item is "in process"--which it clearly is not since I don't have a return label!!! So, silly me, I thought perhaps I could be directed to a return label that I could print out for this darn return if I could only talk to a human being customer service representative on the phone.

I used to really aspire to shop at Williams-Sonoma and placed my first purchase when Le Creuset went on sale. I ordered a white grill skillet that came with red marks all over it. I also ordered a white casserole dish but received a smaller version instead of the actual one I ordered. When I called them for customer service, I was on hold for an hour, gave up and resorted to reaching out via Twitter. Honestly, this whole experience was so disappointing and exhausting that I just gave up. The promos are tempting but when you receive damaged or wrong product, why bother? I will shop at Bed Bath & Beyond or Amazon moving forward.

Online order executed incorrectly. On April 27, 2020, I placed an online order for a wok to be gift-wrapped and sent to my daughter-in-law for Mother's Day. My credit card was charged $117.94 which included sales tax and gift wrap. Shipping was free. About 2 days before Mother's Day, I checked the order in my online account to see the status of the order. It stated that the order was delivered on May 1st. I called my daughter-in-law to make sure she received the package, and she stated that she had not received it. I dug a little deeper online within the tracking option, and it said that shipping was delayed, and delivery would be on May 26th. While I was not happy with seeing this, I decided to be patient as most deliveries are indeed delayed these days because of COVID19. I notified my daughter-in-law about the situation and told her that her gift would arrive later in the month.

I had placed two orders on a Monday for a total of $750.28. The transaction were in processing through my bank so I figured everything was ok. Wednesday when I checked on the status both orders had been canceled by Williams-Sonoma. I called to see why and was told it had to do with my billing address. I re-placed the order with the representative on the phone for, she gave me a 20% discount off the milk frother as well as changed the price of the espresso machine back to the sale price I had originally purchased it for (as it was no longer on sale). She assured me there would be no problems this time.

Williams-Sonoma has really gone down the tubes. I just called to speak to customer service to ask about an order I was having trouble placing. I waited for 50 (!!!) minutes; finally the rep got on. They must be outsourcing to Nigeria now, because I couldn't understand the rep-- bad accent plus something echoing in his headset. He asked me questions and I could not understand him so asked him politely to repeat the questions. He repeated the questions (with a mad voice over-emphasizing every syllable like I was a moron). Finally he got frustrated and just hung up on me! After I waited almost an hour to speak with him!! I would think with 35% unemployment in our country #1-- why not hire American workers! And #2-- if outsourcing, with all the people looking for jobs can't they find anyone more professional?! Williams-Sonoma gets an "F" in customer service!!

Horrible excuse of a company. Whenever I hear about brick-and-mortar places shutting down, I never feel an ounce of sadness or sympathy. They bring it on themselves by negligently failing to hire adequate, qualified people. Nowadays, it is impossible to find products to directly purchase in the stores due to the staff continuously failing to do their jobs ranging from keeping a close eye on inventory to the basic customer service skills of acknowledging and helping the customer and most all... knowing your products; what you have and don't have... what sells and doesn't sell.

On April 14th I placed an order for $367.58 with Williams Sonoma. On April 15th they charged my bank for $261.01 and on April 16th they charged my bank for $106.57. This totaled the $367.58 of my order. The charges went through as authorized. On April 17th Williams Sonoma made three separate charges to my account in the amounts of $367.58, $15.94 and $63.92 totaling an additional $545!!! I called my bank and was told the only way these charges could be removed is by Williams Sonoma because they are in pending status and Williams Sonoma has to release them. I tried to stop the additional payment with Paypal and was told they can't stop the payment because of a contractual agreement.

December 2019 - I arrive at Williams-Sonoma to return a gift I couldn't use. I wanted to purchase other items instead. However, this gift I came to return was purchased online and I was told I had to process the return and wait for a gift card in the mail... not e-mail, snail mail. I'm assured once I receive this card, I could return to the store in New York City with all of my heavy new things and use the gift card to re-purchase my items. Woof. But OK. Not the biggest deal in the world. OK. We do this. I SEE with my own two eyes that they have the correct address when they process the return. Card never comes. I call up. They issue a new one. I give it a full 5 weeks. THAT card never comes. I call back up. I find out they were using all of the wrong information and likely sent the card elsewhere. I'm not sure how this happens. I have a hard copy form with the correct information..

I bought two scotch glasses in December and both broke by March. One broke while getting ice and the other broke when it was knocked by a coffee mug. Not only was that frustrating, their customer service required a receipt to even care about their faulty product... Knowing I purchased in store two months ago. They said they could only help if it was an online order. WOULD NOT BUY ANYTHING FROM THEM AGAIN.

I purchased a Le Creuset Heritage Stoneware Rectangular Covered Casserole dish from the website. It was on sale, but not a clearance item. When I received it, it had a defect on the bottom making it more prone to breaking. I attempted to initiate an exchange, but was told the item was not eligible because it was on sale. Clearance items are clearly marked that they are ineligible for return, but sale items are not. This item was fairly expensive (even on sale). Highly disappointed with this purchase and their return/exchange policy.

We have had these pans for going on 4 years. All are holding up well except for the freebie small pan they sent us. The finish has come off and everything sticks. All are behaving well with minimal wear and tear.

I’ve ordered twice from this company and two times they let me down low. First time I ordered a set of wine glasses as a Christmas present, and even called to upgrade the shipping to get my order on time, but the order never arrived. When I called them again they told me that the items were on back order. Then why would you take an extra $35 from me for the expedited shipping and guarantee that my order arrives on time? Bad business. I took it easy and waited for my order which arrived in two months.

I received a Christmas gift from my wife via WS and it worked great for a few weeks, then it died. I tried to exchange it (Feb 1) and I was told I was a few hours late for the final day to exchange Jan 31....A FEW HOURS! (Yes I had the recipe). We paid a lot of money buying this from this store and will not be a customer here anymore in the future as they do not care about their loyal (EX now) customers. I recommend you all buy the same products they sell at the less expensive stores as the customer service is the same now, so you might as well save the money also. I see this store going out of business in the near future, and it's too bad as we used this store for years and always loved the service, I guess that no longer applies.

Ordered three sets of 8 ceramic dishes plus other items online. Decided to return the three sets of dishes. Since they are so heavy, I couldn't return them to post office or to the store myself so I called customer service to initiate the return and see if they could do a pick-up. The call lasted over 48 minutes, the rep I was speaking to was very nice, but there was SO MUCH TYPING on her end that it sounded like she was writing a novel. Plus, the first time she submitted the return, she didn't capture the full order. She tried to fix it but still didn't capture the full order. Finally, she did it a third time getting the full order, but resulting in three separate return confirmations.

I decided to purchase the jar online order #** on Dec 28 to be picked up in Charlotte, NC (I live in Duncan, SC) since delivery was only available almost 4 months away. Drove all the way to the store to find the vase they shipped had been used in a showroom or somewhere else and it was all dirty inside. They offered to have one shipped to the store for me to pick up at a later day, which it was insane, knowing that I would have to drive another 90 miles back and forth to get the replacement. No offer to expedite it to my home or anything. Really disappointing experience for a jar worth over $200. So sadly I had to take home a used jar. It looks beautiful on the outside, but just knowing I didn't get a new one took away some of the joy about getting it.

My wife and I purchased 12 high-end dinner plates. They were "found" loose in inventory by very helpful staff. We were satisfied that they were of good quality and undamaged. When we got home, we washed them, including removing all inventory labels, and put them away. We noticed that they were very heavy (about 2 pounds each when placed on a scale.) We continued to use our current plates due to this and discussed whether we would eventually begin to use them for our intended every day use. We decided to return them.

Purchased a very expensive set of nesting measuring cups. I was happy with the product until the 1/4 Cup measure handle separated from the measuring cup. When I contacted Williams-Sonoma via West Elm the store told me, because it had been more than 30 days since the purchase they would not do anything for me. Tough. Too bad. Over the years I have spent thousands of dollars at Williams-Sonoma. But for the handle of a 1/4 cup measure. The business was lost. This company wants to appear to be high-end and customer-centric. They do a good job at APPEARING to be that way however when they are put to the test they are no better than a dollar store. Save your money and shop elsewhere. The premium Williams-Sonoma commands for their products does not provide anything for you. Just for them.

I ordered a Willie Bird Turkey sometime in October for my Thanksgiving celebration with 12 guests. Tuesday before Thanksgiving, I checked status and it said not shipped. I spent 40 minutes on the phone and while I had an opportunity to by a cheap turkey that night in our small town grocery store, I was convinced I had not a worry in the world, was even sent an email by a supervisor promising I would be receiving my turkey no later than 3 PM on Wednesday. Nope. Instead I got a call Wednesday at 1 PM stating I was not getting my turkey, they don’t know what happened. I was bawling, in tears. No turkey coming for my Thanksgiving. None left at our local store at this point except frozen solid.

I bought the handcrafted toffee at Christmas and when I opened it it had a bad taste. I called Ross Park Mall where it was purchased and they said they do not take good back. Very disappointing when you buy a product which is bad and expensive and they will not stand behind their products. I shop there often and have recommended this product and will no longer be a supporter of your store.

As a followup to my previous review regarding my shipping experience with WS: I made contact with WS customer service executives by email yesterday (1/4) and was contacted by telephone this morning. My concern was addressed to my satisfaction. I am impressed by their response and personal attention.

On Nov 7th I ordered a Christmas tree thinking it was an artificial tree. I then realized it was a real tree and cancelled the order within the same hour of placing the order. I called and cancelled and was told that it’s takes up to 48 hours to cancel it. I figured it would be ok and unfortunately I was wrong. I then get notification that my shipment was on the way. I then called again and explained to the lady what happened and that I had cancelled the order within an hour of ordering. She called and stopped the shipment and had it returned to sender. So once again I thought all was well and I was wrong again. I then get a card for store credit and I was upset at this time but was still being nice to the store.

Inexplicably, WS cancelled my online order without even bothering to inform me. After many painful calls with some of the worst customer service representatives I've ever encountered, I learned someone on their end had keyed in the wrong billing info - causing the order to be canceled automatically. The comedy had just begun; however, as additional calls to resolve the problem were answered by rude agents who were incapable of even executing a transfer to a supervisor. Yesterday, I had a prearranged call back from a supervisor scheduled...never happened. The only other example of this degree of complete incompetence I can think of is when you deal with your local cable company. I will never again buy anything from this over-priced company.

In early December I ordered an item to be delivered as a Christmas gift. It is not December 28, 2019 and the item still has not been delivered. I called customer service today and was told that there is a new estimated delivery date of January 7, 2020. At no time was I notified of this change. When I asked the customer service agent why I had not received any communication I was told that delivery dates are estimates only. Excuse me! That is absolutely unacceptable. While my husband and I were debating whether or not to cancel the order the customer service agent hung up on me. Perhaps Williams Sonoma is unaware of their competitors policies. I strongly encourage you shop elsewhere especially if you are relying on delivery by a specified date. There are many many websites that offer the same products along with good communication and customer service, and you'll probably get your item ahead of schedule. Shop elsewhere.

I returned a few items which I purchased previously through my gift card. I was told that the money will be deposited to my gift card in 7 days. When the money was not reflected for 7 days, I called customer service which deals with the gift card. The guy was really rude and told me that the shop where I returned products need to call them to transfer that money. Then I called the shop to ask them to look into this matter. The lady was very rude and told me that I had to go to the shop one more time so that she can look at the return transaction. I will make this one last purchase from Williams Sonoma, but I am not going to buy anything from them in the future.

Purchased a Mackenzie Child’s whistling tea kettle online in late August. On December 19 the whistle fell out of the spout. Nothing we try makes it stick back in there. Then a few days later I noticed the shiny metal ring around the top is loose. Called Williams Sonoma just now. Mackenzie Childs doesn’t guarantee their products, and Williams Sonoma only accepts returns for thirty days after purchase. This item costs approximately $150. How a company as large and successful as Williams Sonoma can not stand by what they sell makes me sick. I’ve been a loyal customer for years. Never again will I spend a penny there.

Ordered a gift card as Christmas gift on December 17 to be mailed directly to recipient. Nowhere on the website did it tell me it would take 14 days to mail a GIFT CARD. I sent an email to customer service on the Dec. 21 after I tracked it and it told me it was being "prepared" to ship. No response to that email. I sent a second email on Dec. 23 (tracking told me still being prepared to ship). I received response to that email that they were sorry it would not be there on time.

I ordered a pepper mill on December 9th, it was to be shipped and arrive on December 23rd (which is absurdly long in the first place). It is December 26th and now it is supposed to arrive on January 9th. Well I figured I wouldn't be getting it in time for Christmas so on December 19th, I ordered the same pepper mill from Sur La Table and it arrived on December 24th. I will NEVER give another dime to Williams-Sonoma and my return of the pepper mill that may or may not arrive at this point will be my LAST interaction with this pathetic company.

Ordered a Christmas Gift in December 9th - it said it if I ordered now the gift would be delivered by Dec. 20th. As soon as I entered all of my info and clicked “order” it said it would arrive Dec. 24 or Dec 25. I called and they said it was back ordered but would definitely arrive by Dec. 24. Dec. 24th came and went and still no present arrived. On Dec. 22nd it still said I could order the item and get it by Christmas on the website - so they were lying to all other customers that may have been Christmas shopping at this time. Now they cannot even tell me where the item is or if it will ever be shipped. I’ve done a lot of shopping over the the years and I’ve never experienced this type of blatant false advertising from any store.

We ordered two Revolution Toasters on December 2 as holiday gifts and they were in stock. At the time they were supposed to be shipped. A few days later, we received an email that we would have them no later than December 23. Today, December 24 we found out that they won't arrive until December 31 or so. This happens more than occasionally with Williams-Sonoma and we will likely not make purchases from them anymore. My wife even has their branded Visa which is certainly going into the no need to use pile in the safe. If they base a portion of their earnings on booked sales, not delivered, they may make their shareholders happy, until more people abandon shopping with them.

I had placed an order for pastries to be delivered to my mother as a Christmas present. I was attempting to track the package when I found out that they had been back ordered until mid January. I called customer service and had a very helpful person. I thought the issue was resolved, but after checking the status of the new order, it too had been back ordered. My problem with this whole thing is that there was never a notification of being back ordered and had I not caught it, I would have never known until it was too late. The best they could do was to tell me this is out of their control. In this day and age, you can inform your customer that the item was back ordered. I was compensated with free shipping, which they are currently offering on all orders. Poor decision on management's part to handle it this way. I will no longer shop there. I can buy all of their products somewhere else!

NEVER use PAYPAL to buy anything from Willams-Sonoma online. First off... I have been using paypal for YEARS and YEARS and their customer service has always been fantastic and I have NEVER seen anything like this: Williams Sonoma added a Paypal button for use during checkout, but apparently Williams Sonoma does not understand how Paypal works. They charged my account when I made my order, but since they were not ready to ship, they had Paypal put a HOLD on my funds - so Paypal pulled $109.45 from my account on Nov 29 to hold for Williams-Sonoma for 30 days.

I ordered Christmas gift items to be delivered to three different family households. Some items came as a gift set of hot chocolate and two mugs with other small items. I ordered two extra mugs for each household. Well the hot chocolate Christmas themed gift set is on back order until April 15, 2020. So my family members will each be getting two Christmas cups. Williams-Sonoma was able to cancel the back ordered item. However, the two extra cups cannot be cancelled. I’m waiting for a supervisor to call me about this. My family is going to think I’m nuts. There is nothing else I want from this company. They are a customer service nightmare.

This place sucks when it comes to ordering online and expecting the item to ship when they say it’s going to ship. I ordered Peppermint Bark on November 28 and the original delivery date was December 12. So December 12 comes around and now the delivery date is the 13, I wait till the 13 and now it’s the 14! It’s been changing every damn day and it’s now the 19. I called customer service twice and both times I was told “ohh it’s being escalated to a manager” mmm hmmm sure. So does your manager live under a rock because absolutely NOTHING has been done!

I ordered two monogrammed aprons for Christmas to be delivered to a different state than where I live. I ordered the items on Dec 11th for guaranteed delivery on or before Dec 24th. I received an email on Dec 17th, that one of the item is back ordered and other will be delivered on Dec 30 or after Jan 1st. When I called to cancel both the orders, they canceled on order and will not cancel the other as it was processed by the computer. I would get a refund if the person decide to return it (which I have no control over) or they would give me $10.00 off for monogram. I wanted simply to cancel the order, now I have to spend more money in order to have a gift for Christmas, as I will be physically there. I had horrible experience with the customer service person. I will suggest not ordering from William Sonoma at all and I am boycotting this store for good.

I have been a fan of WS for many years and stand behind their instore service and products. However, when you order something online - beware. I ordered items for delivery to my sister and her family for Christmas morning, on the 13th of Dec, received a notice that the waffle maker would arrive on time but the mixes would be delivered after Christmas and even on into the new year ON THE 18th??? Really, you didn't know that when I placed the order that your warehouse was on back order for these items? I would have changed the order then had I known.

Walking in Williams Sonoma and seeing a Star Wars Insta Pot almost made me want to cry. This store touts it’s for the serious cook or chef .... pulleeeze. Items from Frozen and Star Wars - WS you s/b embarassed. I found out food is non returnable - wtf? Not sure what your business model is but gouger comes to mind.

I had a disastrous customer service experience with William Sonoma. I tried to cancel an order within an hour of placing it, but was told they couldn’t do it until the items had shipped. I called the next day and got the same advice. I tried again the next day and a third person told me the exact same thing. On the 4th day, the order shipped so I called but was told they could not and would not help me. What happened to this once stellar retailer? I won’t be back and I am spreading the word.

I placed an order online for some Linzer cookies and less than an hour later I tried to cancel the order, they wouldn't let me. I can understand if you don't want to have certain items returned, however less than an hour after placing an order and being told "it's too late to cancel" is unacceptable. Thankfully my credit card company will back me on this and will dispute the charges. I hope Williams Sonoma finds it important enough to lose a customer over a $40 order!

Placed an order for beach towels delivery at latest Dec 13th. Today Dec. 12th the items are still in the warehouse in California. No information about how or when will be shipped. Being a gift we request to change the address and ship directly to the donee. That also can't be done??? We have to reship at our expense!!! Asked if one of their stores nearby has the item agent could not find any store even though they have one in White Plains, we had to provide the address to them to be able to find it!! The store however does not have it.

It takes only 30 seconds for this company - Williams-Sonoma- to take your money to process the order, but it takes forever and a lot of stress/work to return the items. I purchased 3 counter chairs online. They are nice, but unfortunately did not work out for my kitchen. I called the company the very next day to start the return process.

Williams-Sonoma is a triumph of marketing over substance and constantly sends out misleading marketing emails about promotions. They will send an email out that says "20%" or "25% off" and free shipping. They will include what they say is a unique-to-you coupon code. Then you go to the site and EVERYTHING is either 20% or 25% off. You browse and when you put items in your cart and try to checkout and apply the coupon code, it will not accept it. Even if the items are not exclusions, it will not accept it. I believe they do this in the hopes that you will fall in love with something and then buy it anyway. As far as the nonsense about "a unique-to-you coupon code": sure it is, but it is just for them so they can track your behavior from your email to their site and then customize future emails to you.

I have had nothing but problems with my order that I placed with Williams Sonoma. I emailed and called them several times with no assistance. I finally called twice requesting to speak to a supervisor. First time I was on hold for 1 1/2 hours waiting for a supervisor and couldn't wait any longer. I asked that a supervisor call me... No call. I later called again and after 30 minutes talked to a supervisor who displayed no concern whatsoever about the lack of customer service I had received. It's obvious they don't care about their customers. I will never buy from this company again.

I ordered a set of pots & pans on Black Friday for my son for a Christmas gift. I was wondering why they hadn’t arrived yet so I went back to check the order. They won’t be coming until March 17th. That is terrible service! Why would you put something on sale if it can’t be there for 5 months! And not to mention that people are Christmas shopping at Black Friday time. If I knew they couldn’t be there in time for Christmas I would have gotten a Black Friday deal somewhere else. I’ve been shopping at William-Sonoma for years...I can assure you I will never shop there again. They used to be wonderful... But they have really fallen off. Not worth the money anymore.

I bought a jacquard tablecloth from Williams Sonoma online August 31, 2018. I used it twice and washed it twice. When I set the table to use the tablecloth a 3rd time in November 2019, I found I couldn’t use it because it had shrunk too much. Only a few inches were hanging off the table at both ends. I spoke with the manager at the store near me and she told me to contact customer service. Contacted customer service and they had no interest in helping me because it had been over a year. Basically I spent $90 for 2 uses of a tablecloth. I would have expected better quality from Williams Sonoma and better customer service.

I’m from India, visiting the US. I’ve always William Sonoma products and in-store service. On Nov 15th I ordered a KitchenAid 5 quart tilt-head, black-violet stand mixer only after the order page showed delivery by Nov 21-22. This order was placed at the store at The Mall at Millenia, Florida through a gift card which was purchased using my credit card as my credit card wouldn’t go through! Even by 22nd Nov the order showed as back ordered and I contacted customer care because I was leaving the country by Dec 1st. The lady could tell that the item wasn’t existing in their entire store inventory across the country! She wouldn’t cancel because she said the system didn’t let her and she couldn’t even assure me of a definite delivery date. Finally after 50mins on the call, explaining my situation she said I was to go to the store and collect my refund back to my credit card.

I want buy Soiree Mixed Red Tumblers, Set of 4 very long time and almost year check it on website. I was lucky recently; I catched tumblers which I searching almost year. I was able to place an order; the money was reserved on my card; I checked this for almost 10 days, but the order was not sent. I wrote a question why the order is not sent. To which I was answered that the order cannot be paid because my bank canceled the payment. But how could it be if the bank canceled the payment, then the money would not have been reserved. And they were reserved on my card for 10 days, and only then returned.

Ordered 12 place setting china, only to find out it was on back order with no date. Cancelled and they refunded. A few weeks later they advertise same china with 40% discount. Placed order and they charged us full price, then charged us a second time ($1,200 each time) and shipped two sets of 12 in eight very large boxes. Tried to return the second set. Multiple calls, no resolution. Tried to escalate, no manager available. Said they would call back, never did. After hours on the phone across many calls and many mistakes and lack of follow through, finally picked up four large boxes. Then no refund. More calls, no response. Finally, refunded $400! More calls, no follow up, no call back. In complete frustration challenged the charge with Amex trying to get their attention, unresolved at this point. Stay away! Company in decline, horrible customer service, doesn’t care about their customers.

On the afternoon of Friday, 10/25/19, I went in to purchase a gift card from the Columbus Circle, Williams Sonoma. The credit card I used was denied twice. I used another card and the transaction went through. When I got home a couple of hours later and called the credit card company, it showed that the transaction had indeed gone through. I called the customer service representative at Williams Sonoma & she referred me to her supervisor, Christine **. Ms. ** apologized, which was nice. She is the customer service representative for the entire Time Warner Center. She connected me with the store’s manager August **. He was very apologetic BUT he’s terrible with follow through! It’s almost 2 weeks later and although I scanned the proof that I was charged 2X, I have yet to receive a reimbursement. I’m experiencing poor customer service from a “supposed” high end store. I will be sharing my experiences on my blog.

I bought some storage bowls and after a couple months of use the lids were no longer fitting properly and one actually got stuck on and wouldn't come off. I took them back to the store and the manager informed me since I had no receipt (although I'm sure they can look up my purchase on my account) and it was past 30 days they would not take them back. Even a defective product. I've shopped at WS for over 20 years...and loved the store. Guess I never returned anything before. Don't even try to connect with customer service. It's computerized and almost impossible to get to a real person. With so many other options there is no reason to give your business to a company that doesn't appreciate your business. Dear Chuck....your business is no longer the wonderful home store it once was. It has been taken over by corporate red tape. We miss you.

I signed up for a WS credit card last year, used the card, when I signed up I received a $25 coupon for my birthday and was told the account had to be active to receive the reward next year. The first week of October I called their customer service department and was told if I would use the card in October I would definitely get my birthday coupon; called again the first week of November and after speaking to 5 different people got every BS answer of why I wasn’t getting my birthday reward. Be aware you have to meet their requirements to get card benefits one of which is to have spent a minimum of $500 on the card in what they designate as a year. Do not use this card, nothing but a ripoff.

I have never left a negative review for a store before, but felt compelled to do so in this case. The third expensive item I purchased from Williams-Sonoma (first a panini press, then a waffle iron, and a dining table which I'll explain in a moment) just died, once again, just out of warranty, so into the garbage it goes. The store is beautiful and the merchandise appears to be of very good quality, and is certainly expensive. The appliances worked flawlessly for exactly 2 years, then promptly died with no warning. Speaking with W-S, I was told I could send them in for repairs, which would cost roughly what I paid to buy the appliances in the first place. Nice! This is not what one expects when paying top-dollar at a specialty store. I could have ordered from Amazon and had better customer service.

I will absolutely never shop at Williams Sonoma ever again, and neither should you, if you value being treated how a decades-long paying customer deserves to be treated. I received a house warming gift of a dining room table, that was absolutely falsely represented on the website. Unfortunately I was not at home the day it was delivered so I was unable to refuse the delivery, which I would have, given its state. The table looks like it was made of linoleum or plastic, and not wood as the website suggested. Further, the website also falsely represented the table as a wood color when it was in fact grey--completely different.

I had been a big fan of Williams-Sonoma for decades. I have purchased over the years thousands of dollars of everything from espresso machines to knives. I was happy to get your card, never missed a payment and always paid more than the minimum due. Today I learned you reduced my line of credit from 1500 to 200, leaving me $46 to make purchases? What school of finance or business did you go to? Why would you decrease the credit line of a paying customer? If anything, most places would INCREASE the limit as a reward or to encourage spending. I’m done with you guys. Applicants beware.

I love Williams-Sonoma. I go to the store at the Alderwood Mall and it’s such a well organized store. The people that work there have the best customer service. And they are very knowledgeable and friendly. They have helped me several times, decide what product would be the best for me. I love their holiday selections, especially the cute marshmallow snowmen for cocoa. I always get them for our Grandkids for their Christmas morning cocoa.

Williams-Sonoma has Horrible Customer Service. I ordered a towel set at Williams-Sonoma online to see if I would like them. They did not work for my room. I promptly returned them. I have been waiting for credit for months. I called several times, it took the agent 30 minutes to figure out what she could do for me and was told they could only send a check or gift card in the mail, I said fine and never received anything. I called once again and it took 50 minutes for the customer service person, who was nice but had NO IDEA what she was doing. I will never order from Williams-Sonoma for an item to be shipped to me again. They do not have trained customer service individuals nor do they have the systems in place to facilitate an easy credit transaction. They should stick to selling merchandise in their retail stores.

The store is always nicely staged with inviting displays and helpful and knowledgeable staff making shopping very easy and pleasant. They have great sales and promotional options especially at the holiday time when they bundle gift items.

Very happy with service. They went above and beyond what most retail shops would have done. I can’t say enough about this retailer. If asked if I will shop with them again, my answer is yes of course.

Customer service is great; products are of the best quality. I shop there as often as I can afford it. I love their French products especially. Cloths, pots and pans are awesome and come in fun colors.

The product fit our needs, the retailer was helpful and the shipping was quick and easy with no complains. I would recommend Williams-Sonoma. They are easy order from, we bought a kitchen set "AL clad" pans and pots. We love the kitchenware.

Excellent service. Great customer service. Fast shipping. When calling customer service very friendly customer service people. Order salt and pepper electronic mills, they were on back order, the customer service rep gave me credit and I canceled my order. Went to store. Found it in the store.

I love the quality of their products at Williams-Sonoma. While expensive, I'm never left questioning the durability or reliability of their goods, especially cookware (like that of Le Creuset). Apart from such items, I also bought the cutest lemon apron with matching oven mitt and potholder, and they were on a clearance-type sale! I believe it was because the Spring merchandise was being moved out for the next season. The staff are only too eager to help you find what you need, and they are my first choice for all things kitchen and home decor!

I feel as though Williams-Sonoma could charge a little bit less than what they sold me the item for. I am glad that I bought the cookie cutters from Williams-Sonoma and I'm glad that I can now celebrate Star Wars and cookies!

I purchased an a3500 Vitamix blender. It's a good blender and buying at Williams Sonoma was a good experience. However when I bought the blending cup starter kit from Amazon it didn't work. I did the steps offered from support to no avail and returned it for another kit. That one didn't work either so I called Sonoma where I bought the blender and they said it was because I got the kit from Amazon and had to get the kit from them in order for it to work.

We went in for some place settings and the staff was very helpful and spent some time with us on looking over the different types of silverware they had. We ended up purchasing a complete set that was recommended. This was a very nice experience as we were not sure what to expect.

This was a gift for my son's wedding. At no time during the order process was I informed that the items were on backorder. At no time after the order was accepted did I receive notice that the items were backordered. 3 months, 4 phone calls and several very long periods on hold later, I have been offered a paltry 10% refund; not even enough to compensate for the time I spent chasing them, much less to compensate for the heartache of realizing that the mother of the groom send NO GIFT!

I bought a 12” Staub grill pan about 2 years ago from Williams Sonoma in Seattle. They are very expensive. In the oven the pan developed a crack across half the pan. It is no longer usable. First I called Williams Sonoma and was told that the online part of the business couldn’t help me because I purchased it in the store. The customer service representative I was talking to sounded like she was driving her car! She certainly didn’t care about me, her mind was elsewhere. She did tell me I had to return it to the store but she doubted they would be able to help me because it was past 30 days. Even though it had a lifetime warranty.

I called customer service about an order that had never shipped after 2 months and was disconnected 8 times (every time I had to go through the same information and be put on hold for 15 minutes a call...mind you 8 times). Turns out the order was stuck in limbo due to a rewards certificate that had expired 3 weeks after order was placed and no one person had notified me of the $50 balance. They refused to accept the reward certificate that expired on their clock (not mine) and said I needed to pay the $50 before order would be placed (2 months later). This is the worst customer service I have ever received in my life... Total idiots. I recommend that anyone who reads this goes to Sur La Tab where service, knowledge and customer service are much more important to this company. BEWARE!!!!

I ordered 2 items from Williams-Sonoma Home: an outdoor table and a table cover. The outdoor table arrived without the necessary support pieces. I had to refuse delivery, and now the company cannot tell me when delivery will occur, when the the pieces will be available, or why I wasted a day off and thousands of dollars to receive nothing. The table cover was described as arriving in 2-4 weeks. When my receipt was emailed to me, I realized it would not ship for more than 5 weeks. When I went to cancel the order, the company refused to let me do so. They said I could return it only when it arrived but I'd be responsible for shipping fees. And of course, they charged the flat rate furniture delivery fee (over $160) for the table cover. It can't weigh more than 10 lbs. It is utterly ridiculous.

On July 8, 2019 I ordered two glass butter dishes for $22.43. They arrived on about July 24. When lifting the box from the front porch, bits of glass fell out of the bottom of the damaged box. When I opened the box, both butter dishes were broken. One, only slightly, the other was shattered. There was one thin piece of bubble wrap to protect them. I took pictures and repacked the remains, then requested a return shipping label. I requested replacements, along with the suggestion to wrap them adequately for protection, and label the package fragile. I shipped them back on July 29.

Full price Le Creuset item arrived damaged. After calling to resolve the issue, customer service offered to send a new item by a certain date. It never arrived. I then called to see if I could get a refund (instead of a replacement as my item never arrived). It took multiple customer service reps and over an hour on the phone and I still have not gotten a refund approved. At this point, I paid for something and never received it. A complete joke.

I received a Vitamix from Williams Sonoma that I never ordered. I returned it immediately. They are still charging me for this product. After spending numerous hours on the phone, e-mailing and working with both Williams Sonoma and my credit card company, I still do not have resolution. Bottom line - I no longer have the product and they have my money. Sounds like FRAUD to me.

In July 2019, I used a gift card to purchase 4 items on the Williams-Sonoma website. I used my APO shipping address, which I have used with no issues both before with Williams-Sonoma and with other companies. I have received 4 items, but only 2 were ones I ordered. The only response I received to my submitting a query on their online site was a shipping label to send back one of the items I received that I did not order. However, I do not have the ability to use UPS at this time, and my second question submitted via their website about other ways to ship it back to them has gone unanswered. I have submitted a third query and am still waiting on a response.

After waiting two months for a client's refrigerator and 4 phone calls to customer service about trying to find out where the appliance was and no help from any supervisor (every time they were either on their day off or not in the office). Boy I must have really bad luck; and no way of directly talking to a superior; and getting ABSOLUTELY NO RESPONSE OR COMMUNICATION FROM WS AND NO UPDATES OR INFORMATION ON MY CLIENT'S ORDER. I was forced by WS complete lack of response to this order, to cancel it. I asked at the time of cancellation to be sent and email indicating the cancelled order, and as usual this representative like the three before him, didn't do what he said he would. I have never gotten any email or phone call from any representative regarding this order even though a follow up from a supervisor or "next level customer support" contact phone call was promised each time.

I am not one to post a negative review; however, I feel it’s important to do my service as a customer to make others aware. I ordered some placemats online from Williams-Sonoma. Upon receiving them and realizing that they didn’t fit my table, I returned them at the Williams-Sonoma within two weeks, at my local mall. I was informed by the cashier that they would send me a gift card in the mail. This was May 18th, 2019. Now, August 5th, and after many, many calls to the center, I am still waiting. Their reply is that, “It should be there any day now”. I’m on hold with another “customer service” specialist right now and my phone timer indicates that so far, I’ve been on the line with them for 28:47 minutes and still holding. I’ve wasted well over 5 hours of collective time dealing with this issue.

I purchased nearly $600 worth of WS Thermo-Clad cookware in January 2019. There was an offer online for a free 3-qt sauteuse pan with $200 or more purchase of the Thermo-Clad cookware. I submitted the form, along with a copy of my receipts. I took screenshots of the form I submitted, as well as a screenshot of their free offer. After numerous phone calls and emails about where my free pan was, I now get an email from CS (7 months later) telling me that I did not qualify because I did not purchase my pans online and it was not over $200, which obviously it was. The offer did not say a word about it having to be an online purchase and that it couldn't be sale items. With the amount of money it costs for the WS products, I expected a lot more from customer service. I am extremely disappointed and will not be purchasing from them again, as much as I like their cookware.

I received the Harvey Overnight Bag as a gift about 8 months ago. I've only used the bag about 5-6 times for short overnight trips and the zipper broke. Mark and Graham customer service said the bag was outside of their 3 month policy so they would not fix, replace or refund the bag. Based off of other reviews, it seems they sell defective products and hold their breath that it breaks outside of the 3 month window. This is very surprising for a company that is owned by William Sonoma. I'd highly recommend looking at other companies that build travel bags to last.

I echo a previous review about customer service telling her that a gift card is in the mail - due to be delivered the next day. The same thing happened to me. My mother sent me a VERY generous gift card for my 60th birthday in early May. Never came. Three weeks later I called. A responsible and pleasant person told me it would take 6 weeks and I would receive a call telling me of its mailing. No Call. I called: Very pleasant responsible sounding representative said "Oh it has been shipped and will be there on June 26." Never came.

I wish I could give zero stars for their customer service. I purchased a Cuisinart Food processor online in April. Immediately upon receiving it, it looked to be cheaply made and did not work well. I returned it. Here we are in July and after numerous e-mails back and forth. Everyone telling me my gift card was on the way. I was even given an exact date once and told the gift card would arrive to me USPS on June 10th. Lies. I made a complaint with the BBB and a manager called me. She promised me this would be resolved within a couple days. That was 2 weeks ago. Now she never answers her phone. This is my second time with a similar experience with this company.

I've received three email promotions from this company over the past few weeks for 25% off plus free shipping. The first time that I tried to use it (the same day email received mind you) it said that it expired. The next two times that I tried to use it on the different occasions that I received the promo email, it said that I used the promo code already even though I had never purchased anything. Be careful of this company's bait and switch tactics.

I purchased a $65 de buyer dbl boiler. After a couple uses it started leaking. I returned it under warranty. It took several months but no real issues. Received a new one, same thing, after a few uses started leaking. Returned again under warranty. Received another replacement, again after 3 uses, started leaking. It was just under a year old so I called on 4/22/19 and told them I just wanted a refund bc after 3 units, there is clearly a defect in the design. I was told, "No problem, we will issue a gift card." Well it is now June 19th, after a dz emails and over a dozen phone calls, I am still waiting for my gift card. I keep getting excuses and lied to.

Went from a 4 burner Char-Broil to this unit. It is considerably better built than the CharBroil as is all stainless steel. Only a 3 burner plus side burner but plenty adequate. It has a built-in thermometer in the hood but better to use actual meat thermometer for accurate temperatures of whatever you happen to be cooking.

I ordered pot rack hooks on April 11th, order number **. As soon as I placed the order, I realized I ordered the wrong amount, I wanted only 2 and accidentally ordered 12. I called to change/cancel and was told as many others here have said, couldn't guarantee it would be cancelled, nor could it be changed. I was told to refuse the order if it ships. TWO DAYS later it shipped, bad business if a requested order cancellation can not be done within two days! The order was refused upon delivery and went right back, delivered on April 26th. As of June 14th, there is still no refund for this refused order. It seems this will have to be disputed through the cc company now and will never do business with this place again.

I had 3 orders cancelled in the last two weeks. No explanation or phone call or email to inform me. I have called customer service 4 time. Spent hours on the phone. Promised callback and transferred more times than I can count. The customer service is not helpful and uninformed. I will never try to order from them again. I'm taking my 10k order elsewhere.

I placed an order 6/5 with a delivery listed as either 6/10 or 6/11 which is strange on its own. As of 6/10 it was still listed as "preparing to ship" so I called customer service, she placed a new order for a similar item that is ready to bake instead of being baked with expected delivery of 6/13; she said the system did not offer next day shipping. Once I got the email I see the new order is cancelled! When I called customer service she told me if they say it will be delivered it will be, that they use 2 day service and when I questioned the fact that if they haven't shipped it by today it can't arrive tomorrow as promised she said it will. Absolutely clueless. This was being sent due to a death in the family. I was told to call back if it isn't delivered and they'll refund my money, as though that makes it OK. Was a schlock organization!

I tried to select something online and was informed that this product is only in stores (none near me). So would they then ship it to me? Of course not. So I will never buy ANYTHING from Williams-Sonoma.

As I was checking out, I noticed a basket of reduced food items next to the counter. I lifted a tin of shortbread and was enthusiastically encouraged by the cashier to buy them (“Such a great deal! Delicious!”). I returned home and opened the tin, immediately sensing a stale smell of coming from the bag of plastic inside the tin. I tasted one, spit it out, tasted another, spit it out — the cookies were rancid and inedible. I returned to the store a couple of days later to bring this to their attention and request a refund. The same sales lady from the day of purchase informed me there are no returns on food items, even spoiled ones. And that the discount should have alerted me that they were expired(!). Well, I had no idea they were expired, 6 months expired! Shocking. My concern is, how does a store in good conscience knowingly sell expired food products?

Just want to know where my total payment went and just want to be refunded for an item that had been canceled before it was even delivered. That’s all.

The plastic salt and pepper grinder finally showed up a month later marred and unacceptable. (I only learned they were "Out Of Stock" after clicking the Purchase button. Their Ordering Site was awkward and counterintuitive to use.) Email Updates were MIA, or wrong. After the call to return, I knew that the excessive price was refunded thanks only to Paypal. WS lost no time in asking me to rate the call recipient. The WS website continues to malfunction as I try to return their product. No email arrived with the promised "Return Label", and the "Return" function on their website refuses to provide a Return Label. This upscale retailer (mis)performs like a mass market discount retailer. Senior Management of WS should be ashamed.

I purchased a Breville oven 2 weeks ago and today it went on sale for $54.00 less than I paid. I called customer service for a credit and was told that Williams-Sonoma "never" credits an item once purchased. Lesson learned. They have lost a loyal customer. M ** St. Augustine Florida.

I have a real issue with the way my most recent orders were handled by Williams-Sonoma. I ordered 3 Easter baskets for my kids who live in another state. One received her order as planned. The other 2 orders were back-ordered; however, I did not receive an email notification that this had happened. If I had, I would have had time to cancel those baskets and order something else. But by the time I found out (by following up on the order myself) it was too late to get a replacement item in time for Easter.

I have been trying to order 4 Fitzgerald side chairs for some time now. Promotional codes or free shipping codes don't work even when they send me codes. The website often says the chairs are 20% off, but are always listed at $250.00, sale or no sale. They can't send a sample of the satin finish and don't have any sample in the 3 Twin Cities stores for me to go look at.

DO NOT BUY I opened a card to buy a large purchase ($250). The rewards are not remotely worth it and they try everything to NOT give you a discount or free shipping. I was charged $27 due to a small banking error. I immediately rectified it but was told that the fee could not be waived despite paying early and in full. I spoke to customer service about this issue and they refused to rectify it despite this being something that cost them no money. I even tried to see if they would reduce the fee. Nothing.

Watch, watch, WATCH the prices and sale prices. I saw a bunny bowl that was $99.95 in store. Waited to see if it would go on sale. Of course, closer to Easter, sales started and the bowl was 30% off ($69.97) and free shipping. I ordered it online because I don’t have a store close to where I live. Ordered it on Saturday 4/20, mid-afternoon. Next day, Sunday 4/21, the bowl goes on sale again and is now down to $49.99. I immediately call back and ask for a price adjustment. I’m promptly told that they DO NOT offer price adjustments on previously placed orders.

I placed an order for the first time online, took advantage of the WS credit card - requested my order ship urgent to be delivered by 4/19 to my son for Easter - website very misleading and lead me to believe my order would arrive as requested. After I placed the order and I received a confirmation, I never saw a delivery date etc. I called customer service 4 times... Each CS rep said she could not see/view/ confirm the order. My 5th call, rep said my son would not receive the PARTIAL order until 4/23!!! I requested to speak with a manager! The manager reiterated there was nothing she could do and didn't even offer an apology! It's the principal of it all! Website very misleading, very vague regarding delivery date and now my son and his wife will receive Easter gift next week!!!! I am very disappointed with WS even though they are overpriced etc. I was willing to give them a shot! I regret doing so!!!

I called Williams-Sonoma to order a coffee machine, placed order on April 11th. As soon as order was placed, it showed July 3rd delivery date. I immediately cancelled, clerk said, she couldn't guarantee it would be cancelled. Called Lee, supervisor, same story, can't guarantee it will be cancelled. I have never done business with a company with policies like this. It also states after the fact that this item can't be returned. Why would I place an order to be delivered in July, I bought it elsewhere for less. Needless to say, spending hours on the phone with Williams-Sonoma is not a pleasant experience. I am disputing with Amex and blocking them from charging my card, and I will never do business with Williams-Sonoma again.

I found a Calphalon cookware set on sale for $639. On the product page for that item it said to enter code Spring for 20% discount. Upon checkout it would not honor the code. Spoke to a girl in customer service and she verified that because it was on the product page that they would have to honor it. I decided I would open up a Williams-Sonoma credit card. The customer service girl (Shauna) stated that I would need to make the purchase and once I order and give her the order number she will put a credit through for the 20% discount. She advised that she will wait on the line while I completed my purchase.

I received a gift along with a gift receipt. I realize it had been purchased more than 30 days prior, but I was honest and took the receipt along with the item (in original packaging and never opened) to my local store. I had to wait for the manager to become available. He was in the backroom and appeared unwilling to speak with me until I insisted on speaking with him. He told me there was a 30 day return policy and corporate had stressed this recently. No exceptions. I do understand the policy, but I had only received this gift a few days before. I told him I would be perfectly happy with a merchandise credit. He declined. I want Williams Sonoma to know I have been a faithful customer, even waiting weeks for the delivery of my Nespresso machine. At a cost of $39.95 Williams Sonoma has lost a customer.

JUST DON'T SHOP HERE ANYMORE! I was told I could add on the free shipping when they found my order in their system, since I called immediately after placing the order, realizing I had forgotten to put in the code. So I called back a day later, as told. WTF, only to hear "It is not their policy to return shipping and handling fees," which is the only way I buy heavy things like cookware. I asked to speak to a supervisor. "They'll call you back early next week." Didn't happen. I cannot believe how this chain has gone downhill. I will go to a store tomorrow and see what someone can tell me face-to-face. Never again will I set foot in a Williams Sonoma, Pottery Barn, or any of their gang. Shame on them all.

I purchased a 1500.00 cookware set online and after a while was disappointed in the way it cooked and unable to clean properly. I called customer service and they said to take the set in the store and they give me a store credit to purchase a new set. Drive 40 min to the store and they say they can't do anything because the online group started the return. Fast forward 4 calls to the store and 8 calls to customer's service, I was told to come in and pick up my stuff and mail it back myself. The store was told that by the customer service group. Everyone blames each other and the customer pays the price. Terrible, Terrible service.

I placed an order for an Espresso Machine on February 5th, 2019. It stated it was Fast Free Shipping, and I thought; "Great!". Fast forward to receiving the email confirmation after completing the purchase that the estimated arrival date would be April 25th. Yes, April 25th. About 12 weeks, which is ridiculous when it states "fast free shipping" in bright red, next to the order button for the item. I contacted them numerous times to have the order canceled, nothing. Every response I get is just a giant circle of pre drilled comments and no resolution.

I placed an order of hand blender from Williams-Sonoma online on February 8 2019. On its website, it says Free FAST shipping over $49. NO PLACE on the page tells it is going to ship from the vendor so it is a special order. Cannot be returned. I bought it and waited. I have called customer service several times and I was told to wait and it will delivered by Friday. The order status was not changed to "shipped" until March 7 2019. Nothing has changed since then and I called the customer service on March 21 2019 again to check the status. They tell me that they have no record shows I have called before and for the order, they will recreate a UPS tracking number for me and I can expect it at April 18 2019 as it will be shipped from vendor!! What??? I requested to cancel to order and they had to agree as it has took so long.

I ordered multiple items from Williams-Sonoma online early in March, 2019. There was no indication anything was "back ordered." I called twice to check on them and every time got a different story about when I could expect them. On March 18 I was told it would be shipped and when I attempted to question the representative, he hung up on me! TELL JEFF BEZOS TO BUY WILLIAMS-SONOMA SO WE DON'T HAVE TO PUT UP WITH THIS KIND OF TERRIBLE CUSTOMER SERVICE!!!

In early January I used a gift card online to purchase a Le Creuset piece. That wasn't the problem. I had to submit my email in order to track shipping, which makes sense. HOWEVER, they signed me up for their ** email subscription WHICH WILL NOT STOP. I have unsubscribed at least a dozen times!!! It's now mid-March and I got yet ANOTHER one today! What in the actual hell? I'm livid. It's not just from Williams Sonoma, it's from all of their sister companies. Pottery Barn, Mark and Graham, Pottery Barn Kids, West Elm, and any other company they own. I get ALL the emails, no matter how many times I unsubscribe. For a high end company, they don't have their online ** together!

I recently purchased a set of four $49.95 AERIN coasters on the Williams-Sonoma website. Inside the shipping carton arrived a ratty box that looked like it had been shoved around the storeroom for years -- dirty and scratched. And two of the coasters appeared to be stained. (I'm really glad I didn't have this shipped this to someone as a gift!) I took them to my nearest W-S store (NYC-Manhattan-Chelsea) -- which was practically empty on a Saturday (overpriced goods and lousy service, perhaps?). I was told I had to return the coasters by shipping them back to the distribution center since I bought them online -- even though a new set was sitting right there on the shelf.

This is the worst credit card company in the United States of America, hands down! I applied with Williams-Sonoma for this card, and was told that I would receive my card in seven business days. Two weeks later, I called the jerks in Florida, to see why I had no card, and was told that a letter had been mailed out to me. I asked the representative to explain what the letter was about and she refused. I asked for a supervisor and she was totally rude, purposeless and argumentative. Before I hung up on her, I made sure she knew that I would never do business with a company like Comenity anyway, and I finished it off by telling her exactly what I thought of her and her position there.

Chairs in stock item, quick ship. Delivery date set & confirmed. 1 day prior cancelled saying items not there, despite acknowledgment 5 days before. LOTS of more snafus & miscues. CHAIRS STILL NOT HERE & dining room unusable til they arrive. This is 2nd POOR experience with WS Home over past few years. Previously they were FAB. Everything seems to be decentralized, farmed out & no accountability. SAD situation for what used to be a top notch company. AND the "white glove" delivery is anything but! Drop & run more like it!

I have been trying to resolve an issue with a damaged piece for over a week. I have made 7 phone calls to set up UPS to pick up the package at my moms home. No one called or has shown up. Yesterday the UPS came to my home in another state with the label! I repeat my story over and over and have spelled every word out for at least 5 of the customer service reps. They get it wrong and it is still not resolved. This company has really failed and would be better off shutting down. Not to mention even sending out a bent frying pan! So much for their quality control. Never Again Williams Sonoma, you have lost a customer and many more to come. 7 days of hell to try to get my mom her credit due!

I ordered a Le Creuset Non Stick Fry Pan. I have currently not received the item and it has been a month. I have called customer service 6 times now only to get a different arrival date 3 times and a promise for an email to show cancellation of order which I have not received, I was told I would get a callback next day and did not receive that either. Then on top of all this I called and asked to speak with someone in management and they told me they were very busy and would call me back...NEVER RECEIVED THE CALLBACK??? Not sure what is going on here but I do know when I'm getting the runaround. Worst service ever... Too many places to buy nice fry pans and I will never waste my time or money on WILLIAMS-SONOMA again. I'm also spreading the word.

In Dec 2018, I placed an online order for a tea kettle that was back-ordered. I received 20% off along with free shipping. It was supposed to be delivered this week. I called WS to ask about delivery. They couldn't find my order. When ordering this product in Dec, I had printed off an order summary but unfortunately, not the summary confirmation. I offered to email or fax them this printout. Bottom line: they didn't care. They wouldn't honor the order, wouldn't honor the sale, wouldn't honor me. Goodbye WS. I will never shop at your store or website. There are too many competitors that value their customers. You, obviously, don't.

WS is the worse company. My bf ordered on Nov a Le Creuset pan. It’s about 3 months that we didn’t receive a pan yet. Every time we call they just apologize and tell us different time of delivery. The manager is another liar who just **. They are ridiculous. Please never ever order online. They are totally messed up. I don’t know how many people they fool by keep promising? This was the last time we shopped from there.

I ordered a knife online on 12/23/18 and had it drop shipped to where I was spending the holidays. It arrived late, after I'd left, so then I had to have the recipient ship it to me in my home state. While the knife was in transit for the second time I went to a WS store and held the knife I purchased online, realizing it was not sufficient for my needs. So I bought a second model and planned to return the first knife as soon as it was delivered. When it arrived I immediately called customer service and initiated a return on 01/08/19. I was told I would be credited in the initial form of payment which was a credit card ($14.95) and WS rewards certificates ($70).

I purchased a Williams-Sonoma Goldtouch quarter sheet pan and rack. The first time I used it, the coating was coming off. I was sold this by the store in my state and told it was "oven safe". I returned it immediately and asked to exchange for a different product when I was told that it was NOT "oven safe". I specifically asked for a Stainless Steel rack and was sold a chrome plated rack instead but wasn't aware until it started to rust. I went back to the store and was told that they would order me a new rack that is "oven safe" and I ordered two of them. Turns out they were coated again, not Stainless Steel like I insisted on having.

My girlfriend purchased a $150.00 cutting board at a Williams-Sonoma store for me as a Xmas gift. After unpacking it, and even before I used it, a crack was already spreading from the thinnest part of the wood. I took it to the same Williams-Sonoma store and the return was refused, even though it was during the accepted return period for Xmas gifts. I even told them I would accept a store credit or merchandise exchange, but this was refused as well. I had a record of the charge, but not the original receipt. After that debacle, I spent probably an hour or more on the phone with two different departments at WS. They essentially passed the buck and told me to go back to the store or (are you ready for this?) TRY A DIFFERENT STORE!!!

Called to report I was unable to open one of the three bottles of soap in a set and needed resolution. Well, Mary, first asked if I was doing it correctly. I assured her I was since I was able to get the other one with the same top on it. She then volunteered she just gets her husband to do it and then finally further insulted me by saying, "Well you have had it a "while"," said I could go to a store and they could just hand me one. But guess why I ordered it online, yup cause I don't live near one. Received 19 days ago, just trying to use it day 19!

I purchased a set of Wüstof steak knives in one of Williams-Sonoma brick and mortar stores last weekend. In the store, there is a sign promoting a $25 gift card when purchasing $250 or more of Wüstof cutlery. The set I purchased was $319.95. I was told I could download the form from the website, and I did so this morning. The promotion expired at the end of last year (purchase was on January 12th.) I understand that promotions expire. What I have a problem with is that the promotion is still being promoted both online and in store.

If I listed all my issues with WS it would be a thesis. So I will stick to the latest-- I ordered an expensive pan from them but determined shortly after ordering that the size would not work. I immediately called to cancel so item would not ship (within an hour) and was told order was successfully cancelled and would not be shipped. However, weeks later the order showed up at my doorstep. I called to return and was told I would get full refund including shipping.

Upon opening this product, found it was filled only halfway. Very deceptive. I emptied the contents onto my food scale and verified it was as described on the over-sized can. WS seems to have gone downhill these past few year in both product quality and customer service in handling such SNAFUs. Haven’t they already closed a lot of their brick-and-mortar stores? If so, no surprise since a lot of their merchandise is crap from China. Will they be next to file for bankruptcy? Wouldn’t surprise this consumer who will no longer patronize WS as this last experience with their deceptive and unethical business practices has made sure of that.

I stopped by my local Williams-Sanoma store this morning to pick up some cookware. NOT ONE person working in this store acknowledged I was there the entire time. I wandered around – NO HELP – then finally found what I was looking for. Although there is a register in that part of the store, no one showed up to take my money. So I went to the main register clear across the store.

Ordered a couch on September 22, it was not delivered until late December. Within a week a metal riveted button popped off, it cannot be sewed back on. I have been in phone and email limbo now for three weeks with no response besides to be asked again and again to send detailed pictures, which I have done to no response. I will never ever shop with them again.

On November 30, 2018 I ordered a skillet set (2 skillets) and 2 matching sized lids from the Williams-Sonoma site for Christmas presents. They arrived while we were out of town, but a friend brought them into our house. We arrived home on Dec 9th only to find the box that the skillets came in was totally destroyed. I immediately opened the box to find that the not only was the box 2 1/2 times the size of the skillets inside, but that there was no packing material inside the box to help stabilize the contents and the cardboard wrapper that held the skillet set together for sale was completely shredded. Because the cardboard that held the skillets together was shredded, the two skillets spent the entire shipping process rubbing and bouncing off each other resulting in extensive scratching of the skillets. The lids were in a separate box and surprisingly packaged well (glass) and not broken.

I received a gift. I attempted to return the gift, using the gift receipt that came with the gift, and to credit the amount of the gift to purchase a Nespresso coffee machine. The associate in the store rang it all up and I left with my purchase. I got home and realized that the gift amount had not only not been credited to my purchase but instead had been refunded to the gift giver. Could it be more embarrassing? Well, yes, apparently it could if I left it to the devices of the store manager.

In mid-November bought some stollen to be delivered as Christmas presents, as I have done for several years. When they had not shipped by the first week in December I began calling to see what the problem was. I was assured they would go out in a couple days. They didn't. I called again. This happened several times until I was informed that I had placed a hold on them. Clearly I had never done this (and no one seemed to have noticed this before). It took a further delay until someone could remove the hold.

On December 12 I found a knife set on W-S website with a delivery guarantee for Dec 24. I phoned WS customer service to check if the delivery guarantee applied to customers in Ontario, Canada, and was assured the item would be received at my address by Dec 24. On Dec 22 I had not received the item and telephoned WS to check the status.

I ordered a Fortnum & Mason Christmas Hamper Dec. 2 and it wasn't delivered to my relative until Dec. 28. The original order delivery date was Dec. 17; the actual shipment didn't occur until Dec. 22. I called the customer service office 3 times; two of the service representatives assured me that I would be reimbursed for the full amount ($249) if the food hamper wasn't delivered by Christmas. When I called to receive the reimbursement I was told that I would not be reimbursed. I will never order anything from this company again.

Ordered a tea kettle on 12/10 that my Dad wanted for Christmas. Estimated delivery date 12/24. It is January 3rd and no one at WS can tell me when I might get this order because it was farmed out to an outside vendor (this is not disclosed anywhere on the WS website or during the buying process). Vendor apparently won't respond to WS inquiries, hasn't updated tracking or shipping... Poof! They just ghosted the whole process. Oh, and best of all, CS rep told me I shouldn't even bother trying to cancel the order because "most of the time the vendor doesn't respond to those inquiries either." WS, you are in an abusive relationship with your outside vendors. And you just lost me as a customer for life.

I found a table I liked online, was hesitant to purchase "sight-unseen", and decided to visit a retail store. None really close by (25 miles away). Decided to purchase at the location, on a leap of faith that the table would be as expected. Delivery was a nightmare...wrong address, wrong phone # by sales associate. After 10 weeks, table delivered. I've been searching for chairs for the dining table. NOTHING available with the same finish. Not even from Williams-Sonoma.

They shipped my item with the entire back cut out of the box and random cardboard taped to it to cover it. (It wasn't even shipped in a cardboard box.) I complained that I couldn't give this as a gift and the items were exposed, so I sent it back and asked for a new one. Since that time, I have placed numerous calls to their company, checking on my order that was to be shipped at the beginning of December. Nothing was shipped, and I was told 48 hours, 48 hours.

My wife purchased a Williams-Sonoma cookie press and prepared the cookie dough EXACTLY using the recipe provided by Williams-Sonoma. Then she loaded the dough into the press and began to press. It clicked until it reached the dough and then it could not push the dough through. When I called customer service I was told that if the dough is too hard the press is not strong enough to push the dough through. Well the dough was prepared according to Williams-Sonoma specs, so something is not right here.

I ordered an Instant Pot online, then was told I was going to get one as a gift, so I called to cancel. After multiple lengthy customer service phone calls, they finally said it was canceled. Two days later I received it at my door! The online return option wasn’t working. So, after multiple lengthy calls, and transfers to the wrong people (Pottery Barn, etc) and no one on the line after being on lengthy hold, I was able to speak with someone who said they initiated the return. After the hours of multiple calls, transfers, and unhelpful people I had spoken with (actually, only one was nice and tried to be helpful), I didn’t trust the person who told me it was cared for. I wanted to make sure that the item was received safely, and to avoid it getting lost in the mail or damage, I decided to bring it to the store myself. When I arrived, with the unboxed item, I explained what had happened to the sales associate, and gave full disclosure as to the mix-up.

Ordered a $150 bathrobe for wife - the red trimmings on it bled like someone committed hari-kari in it after 1 wash. Unacceptable for an Old Navy Tee let alone a $150 bathrobe. Returns were a nightmare - brought to the WS store in Chelsea and was basically laughed at for buying such a bad quality item - from them! No help returning the item in store and had to go to UPS, pay extra $10 to ship back. Easily the worst shopping and return experience I’ve ever had. All the millions spent on advertising is hollow when it comes to product quality and customer service. F- and avoid at all costs.

I ordered a 6 1/2 pound Prime Rib from Williams-Sonoma online web site. When the order was delivered it was wrong. Instead of Prime Rib I received a standing rib roast with a choice cut. Williams-Sonoma reorder my Prime Rib and once again instead of Prime Rib in the container I now had two standing rib roast choice cut and no Prime Rib. Now I have ask for my money back and the customer service reps disconnected me three times. I sent in a customer feedback and I got an email with a return label to return the meat to closest UPS store and it will be 3 weeks before my money is returned. It's Christmas and I have no Prime Rib for dinner and until I can get my money back I can't buy another Prine Rib from another company. I so disappointed in Williams-Sonoma! They changed their meat supplier but it doesn't help me at Christmas.

Updated on 12/17/2018: After being LIED to, 4 times by various reps and NO manager EVER calling me back, I canceled the Live Xmas Tree Order. Well guess what? This past Sat at 8 p.m, a UPS truck attempted to deliver a banged up box with holes and rips on it. Since I had cancelled the tree 4 days before that, I refused delivery. I can just imagine what a live tree inside looked like. I got email; saying, "Sorry for the inconvenience, we credited back your account." I have already told Amex that if the credit isn't on my bill, I will dispute the charge. What stupid vendors does W-S use? Stay local and support your local Garden Center.

Nice people on the phone, but, wow, no action or follow up at all. Returned a $400 coffee maker in October to store in Minneapolis. Was told my account would be credited within 5-7 business days. A few days later, I received a Merchandise Card for $72. What's that all about? Called Customer Service and was told I had received someone else's credit and my account would be credited in 5-7 business days. Nothing happened.

2 issues: Last Saturday purchased in store a 3 pack of Sea Salt Caramels. HARD AS A ROCK, YOU WILL LOSE EVERY FILLING IN YOUR MOUTH. Caramel is so hard that you can barely get a knife through it. $4.95 a 3 pack....DO NOT WASTE YOUR MONEY. Today I tried online to order Winter Berry Kitchen Set. As I typed in the address, the website kept deleting parts of the address to the point it was no longer legible. I then call a store to purchase from them.

Opened a credit card based on store rep recommendation. Have been a nightmare dealing with Comenity Bank that service their card. Linked payment to my checking to setup auto pay. But the credit account failed to auto debit, resulting in late fees, interest charges and damage to my credit. Customer service representative were unhelpful and I end up paying the fees and interests to stop the damage to my credit. Now I have to wait another month for my payments to be reflected so I can close this account. Worst service ever, do not have issue with any of my other credit cards.

I bought two Scanpan skillets, priced around $140.00. One was visibly defective- had a bump in the center of it, other barely passed the quality- had a smaller bump but would still be considered defective by hyped advertising promises of Scanpan manufacturer. Return was painful- had to wait in the line for about 40 minutes- very slow service (Chicago Lincoln Park store).

Horrible! Ordered a bar with mirror. In the picture it shows a light grey. When we received it the mirror was not as shown and the bar was a greenish color and way too boxy looking. We ordered through our designer who said that if we did not like the piece customer service said that they would refund full price. Now my designer is saying something different! Will keep posted if we get our refund or we will be going to court as this is a 2,900 piece of furniture that we have no use for!!!

My pie dish arrived in 50 pieces -the package it came in was crushed -there was NO packing to cushion this ceramic pie plate at all. Asked for refund and will never attempt ordering from Williams-Sonoma again! I will also warn others about their inferior shipping practices. It was a waste of time and product for both of us. Sooo disappointed. Cancelled Christmas gifts I had chosen for fear of the same disappointment.

My wife and I ordered the Weston Large Capacity Digital Dehydrator for a shower my wife was attending. We ordered it in September and after multiple times we were lied to about its location. We were told that a supervisor will call about the location of our product. No one ever called. We were told that they will reimburse us but that does us no good in the position we were put in. The supervisors only apologized but did nothing else. I honestly am embarrassed that we even registered at Williams-Sonoma. I will never shop here again. People please use Crate and Barrel as they are more reliable. They are always responsive and we have never had a product lost or misplaced.

I ordered two lucite stools in APRIL. Delivery was meant to be in JUNE. In JULY I was told one was defective and they couldn't redeliver until OCTOBER. I only found this out because I called and waited on hold for hours to finally the get the update. They were to be delivered today and only one arrived. The other one is on a truck... somewhere. No one can tell me and so far I've been on hold for a manager for 90 minutes. The level of incompetence I have experienced is literally unprecedented. Be warned - STAY FAR, FAR AWAY! It's just not worth it.

I returned $350.00+ worth of towels because they were the wrong color on 9/26/2018. On 10/11, I called customer service to get an update on the return and credit. After a one (1) hour long telephone call, I was told by a WS rep that my return was not completely processed and that they would do that now and to expect a credit within 5 to 7 business days. Today, on 10/19, I called customer service back to get an update on the return and credit. After a one hour and 20 minute (1:20) long telephone call, I was told by another WS rep that she didn't see any notation from the first rep and that they had no proof of my return. This rep, she TOO was going to call the warehouse to find my return, have it processed and to expect a credit in 5 to 7 business days. Very shady if you want to know my true feelings. I will be back to report the progress on this second inquiry next week.

I love the shape of the chandelier - but the pictures online show tall shades that are a lovely white or just a tiny bit beige - - but when I opened the box today, I pulled out the ugly, cheap, yellowish paper shades which I can't possibly use. Yes, the chandelier was several hundred off, on sale, but now I have to spend at least $200 to get new shades. No wonder it was "non-returnable." AND I had to pay a $110.00 shipping fee. Outrageous! Never again. This is my third negative experience with WS - I'm done.

In two days I purchased merchandise worth $1000 from both the store and online. This morning I wanted to buy Le Creuset Panini grill and press along with some spoons. This promo appeared: Enjoy 15% off + free shipping for orders 49+ enter promo code: MP9S-7MPN-CF4L. When I entered the code it stated that it's an invalid code. Usually if the code doesn’t work it will be displayed above the promo box and it'll state items are not eligible but this was different stating that the code is invalid. Called three times to figure out why was I given an invalid code.

I ordered dining room chairs in April that had an anticipated delivery date in July. It is now mid September and they are only able to deliver 3 of 4 chairs. The 3 chairs have now been sitting in a warehouse waiting on delivery for several months. No one can provide any update as to when the order can actually be fulfilled. The only response is a canned apology, the representation that they have contacted their vendor and will provide an update. Never once has Williams Sonoma contacted me - they have only responded to my repeated requests. When asked if they can reorder, I was advised that newly placed orders have an anticipated October delivery date. It has now been almost 5 months and I still do not have dining room chairs and there is no estimate as to when they will ever be able to fulfill my order.