Williams-Sonoma Reviews

Purchased fireplace tools less than 1 yr ago (~$600) and use less than 5 times. Tongs break and clearly defect. Return policy is less than 90 days. How can a seasonal product that I barely use not be refundable when it clearly is a defect. I spend $1,000s at this company, and I really wonder if I should take my business elsewhere - I see a clear pattern in the recent reviews and my recent experiences with the company...Failure to stand by your product is the FIRST sign of a doomed business.

I drove 35 min each way to Westchester Mall location. I wanted to purchase table linens. They were out of the Morris & Co. napkins and runner but said that they could order for me. They charged $29 for shipping and handling, plus $2.43 shipping surcharge. This was to ship to the store for pick up or to my home. Same cost! I drove to them and spent a total of around $600 on those items plus a separate purchase of two tablecloths that were available in the store. Why would they think it was a good idea to charge for shipping? Not my fault that they were low on stock. Plus, I like to look at and feel the product in person before I buy it, which cuts down on returns as well.

*FAILS to NOTIFY that there is delay; *FAILS (Customer Service at 1-877-625) promises to resolve after your first 4 phone calls; *FAILS to SEND GIFT CARD REFUND AFTER THE 4TH CALL when customer canceled order; *FAILS to notify customer of ANY refund issue even when customer explicitly told Customer Service to call you immediately if there was a delay or issue with the refund (Customer Sevice typed my phone number and instructions in their notes. They do take notes.);

I bought the Montauk black dining table in April 2022. The house was under construction and the table was finally used starting August 2022. It may have been used 10 times since then. This home is a vacation home and so the table is rarely used. Initially, There was minimal black stain flaking in Nov 2022. It wasn’t that big of a deal and I figured a little bit of touchup with a black marker would work to hide these small chipped off areas. Now, 18 months after the original purchase date I finally called Williams Sonoma to alert them that this is becoming worse and a huge quality issue. The flaking and chipping is getting much worse. Again, there is very minimal use, and there are only two of us using the table once or twice a month.

W-S has been going downhill for quite some time now. At this point, their super high prices, abysmal CS, and damaged merchandise has lost me as a customer. I'll only buy their house balsamic from now on. I just spent $900 on two orders with them and a $49 pan arrived with no packaging, no protection, and damaged badly enough that it removed the coating from the bottom of the pan in one spot. Customer service is nonexistent, as far as problem-solving. How do these companies stay in business? Not with my money anymore.

My husband ordered a Breville Espresso Machine off of their website on a Sunday. He received an order confirmation which stated the machine would be available within 2 hours of putting in an order for pick up. He went to store the next day to pick up the order. None of the associates were able to find his order despite him having put in the order the day before. By Tuesday I called in and another associate said they couldn't find the order at all. Then on Wednesday his order status is updated to "We're sorry, a delivery date isn't available yet. We're committed to ensuring a timely delivery. Please check again for the latest update." My husband mentioned the store was fully stocked. What is going on with their ordering system??

I am a real estate agent and I ordered a $500 gift card to be mailed to one of my biggest clients as a housewarming gift on July 11. It was supposed to be delivered on July 19. It is now July 26 and the card never arrived. I've been on the phone with WS three times (for a total of 2-3 hours) with no real explanation or reasonable way to make it right in a timely fashion. And I received no call backs from supervisors as promised. Needless to say, I canceled the order today. This was supposed to be a timely gift and now I am embarrassed, and my reputation is potentially impaired. WS should be ashamed of their lack of customer service. I just ordered a $500 gift card from their competitor. Good luck to them.

The agent from Williams-Sonoma was respectful and kind, but instead of trying to resolve the issue and credit me for $30.00, or even give me a gift certificate to utilize, they sent me to the website of the company that made the item I bought. The item did work a day ago, but I'm not sure if this is just a fluke or something different I did; however, that is not the point. The point is that I've been a good customer of Williams-Sonoma for at least seven years, and they refuse to credit a customer for the small amount of $30.00. I find this ridiculous. I've actually never had any issues with them until now, and I've never asked for a refund for an item I purchased (aside from food which arrived spoiled once). So I don't understand what is happening with this company. They used to have excellent customer service, and now it appears that customer service has their hands tied for some reason. It's ridiculous that a customer who has spent thousands with them cannot even receive a gift certificate for their trouble, or at least an exchange for a 30.00 item. It's not about getting a "hand out," it's about having pride in your company and making the customer happy.

On the morning of June 19th, 2023, I received a confirmation receipt email from Williams Sonoma for a Breville Smart Oven Pro with Light for $279.85 plus tax and shipping. I did not make this order and at first thought the email was spam. I logged into my Williams Sonoma account to find that this item was indeed under my account as purchased. I changed my password at this time. I tried calling WS customer service at 7:30am CST, but the voice on the line said that they were not open and to call back later. At the same time, my community had a very large storm come through the area two nights before and I had no electricity at my house and was staying at my parents who did have service. I went to my house to clean up all of the branches and tree limbs and did not have cell service all day because of the downed cell towers.

My wife received decorative plates as a gift from her daughter in law. One plate, out of the set of four, had a black inclusion in the white area of the plate. Customer service was contacted and the final outcome was "keep it". I sent an email to the CEO's email relating the problem and asked for relief. Never got a response! Now that is customer service of the first magnitude. They should go out of business!

My daughter ordered in the store a smeg espresso machine in February. $ 584/600. They sent the wrong color. They reordered… then they canceled it because they marked it “fraud” according to customer service. After countless broken promises of sending an E merch card due to them sending to the wrong undeliverable address…5 months waiting… countless time-consuming phone calls more broken promises to send via email… Williams and Sonoma has kept $584 of my daughter's money with no updates, no notifications or calls.

We received a set of Green Pan pots/pans for Christmas that ended up being defective/sticky. We reached out to customer service for a replacement, however, they ordered them incorrectly and after 2 months the new set was never received. We were then advised to bring out defective set to the nearest store at International Mall for an exchange, however, during the return process they accidentally issued a merchandise credit via mail. We were unable to leave the store with pots/pans due to this issue.

I have seen so many bad reviews about WS and its family brands under WS, but I get to experience one with them. I ordered 2 items and they were gifts for my family members. When I received those items, they were not meet my expectations, so I decided to return them and their Customer Service made a hell out of it. They won't let me return items, even if my items aren't in the sale section or anything special-ordered items. Please read other reviews to see how badly they did to their customers. Please avoid them so you would not get any headaches later on with their TERRIBLE services.

I had the worst experience with Williams-Sonoma. I paid over $500 for a prepped meal care package on behalf of the company. This was for an employee whose husband collapsed at work and is now dealing with a life-threatening illness. In the middle of placing my order, I was timed out. I logged in again to order, and after I confirmed the purchase, I realized that the billing address had defaulted to the deliver-to address.

I ordered 2 Easter baskets for my kids 2 MONTHS ahead of time. At some point in time, they became backordered but no notice of this from Williams-Sonoma. So here I am now, 2 days before Easter, finding out the baskets will not arrive in time. Added to that, there is absolutely NO WAY to get in touch with the company to cancel the order unless you are willing to sit on a 1-877 telephone line. No pop-up customer service, no email address for customer service, no option to cancel your orders online. See all the recent 1-star reviews. UTTER **.

We ordered the above item in 6 months ago (October 2nd) at which time we paid the full price. We called multiple times and were not given clear answers as to the delay. There was an attempt in late January to deliver the item, but when it was unboxed it was broken and thus sent back to PBTeen. When we called to complain we were told that we would have to wait until the item was received to get any adjustment in price, despite the wait and slow service.

My husband and I placed an order for a wine fridge in January and received it broken. Door is completely off the hinges etc. I called immediately to process the return but had to wait three days until it registered in the system to start the process. When I spoke with CS agent Kris, she let me know that they would pay for the cost of the materials to ship the fridge back as the original box was no longer usable. We submitted a replacement order and shipped the item back. Shortly after we received an email saying the item was no longer in stock and the replacement had been canceled. I've called two more times, asking for a refund for the shipping materials as well as the original order.

Avoid this website at all costs, especially the sales. You will never get that product anyway. I ordered a cooking pot 3 months ago, every time I check the status it says it's back ordered and the delivery date shifts another week or month! Today, I was told another month, but if I click on the item, it shows in stock (at a higher nonsale price). Scammer and liars. I've reported them to the BBB and will be complaining to the top execs next, they should be ashamed of themselves. I have never seen such horrible service.

Do not open a bridal registry or try to return anything here. They take the merchandise and you likely do not see your money, unless you spend countless hours and months (or one case for me, a full year) chasing them. To top it off, I had to return an item from a step family member. The situation is already tense and difficult enough and I repeatedly asked them to make sure the gift giver would not be notified. After returning the product, I had to chase them down for months. And explain this situation in detail about 10 times. In the end, Williams Sonoma sent the money and an email back TO THE GIFT GIVER, thus informing them that I returned their gift. It's not like it was a friend that I could explain the situation to...it is making a bad situation even worse because of their incompetence, careless, and sloppy operations. So, save yourself time, headaches, and stress...and shop elsewhere!

Williams-Sonoma was able to resolve my issues in a prompt and appropriate manner.

Order Number: **. Order Date: December 30, 2022. My product was over a month late (Heritage Bar Shaker). Was not granted a discount on either the product or for a purchase in the near future. 3 words. Poor Customer Service. This product was for a landmark 50th Birthday gift. Received the other part of the order but you need this part in order to make it a full gift. Never felt so awful giving a gift. There are many other alternatives online nowadays. There is nothing special about Williams-Sonoma. Their customer service is poor and they don't take into account when there is an error or poor communication on their end.

Why would anyone register for their wedding with this company? It is usually a young bride who doesn’t know any different. This is twice now I tried to order from the registry that when I first place the order, it is on back order for months and then I get an email saying they are completely out of stock and cancel my order. I will NEVER order from this company EVER again in my life. Please just do a favor for these young brides and go out of business or stop a wedding registry!

Placed an order at beginning of Jan and thinking of gifts to my family and friends for the Chinese New Year. Two weeks later found out that the estimated delivery date were going to be March, so I called to cancel the order. 12 hours later, I received a shipping confirmation states the order has been shipped. So I rushed to call the customer service again to confirm my refund process. Then I had to wait almost a hour on the phone for the customer service representative to contact the carrier to cancel the shipment. Then 3 days later, I received partial of the order in front of my house. Then I had to call the customer service 3rd time asking about my refund. Then the 3rd customer service representative told me only if the sender receive the order then my refund would be able to process... Waisted all my time with the customer service and I have not even received my refund. Horrible customer service with no phone call documentary follow up.

I ordered Fortessa Bamboo, a high-end silverware manufacturer. I returned it twice for the same issue; the finish was literally peeling off. I'd ordered other pieces of the set from another retailer without issue. I waited two months for the refund before phoning again to WS customer service. Yep, they received my last return but gosh, somehow, they overlooked processing my refund. And, the customer service rep was unapologetic and rather matter-of-fact about the circumstances. This is my last WS purchase. Ever.

I ordered a very expensive espresso machine in the beginning of November 2022. I have yet to receive it. I have been charged and every time I try to track the shipment it always seems to be postponed. This company has to be doing something illegal because I can't understand how you can charge a customer and not give them anything. My last call to the company was the most frustrating experience as a customer to date. I was on hold for an hour without any assistance or response from a representative. FIND ANOTHER COMPANY TO BUY FROM.

DO NOT ORDER furniture from Williams-Sonoma. At this point what they have done with my order amounts to Fraud. I ordered and paid for a dining room table for $2595 plus tax and delivery fee on September 18th, 2022. Received notification first week of November that Delivery was scheduled for Nov. 8th. That morning around 10 AM I received an email that the delivery was canceled because one of the two pieces for the table was not available. Told me they would contact me within 72 hours with an update. Never received an update.

Long story short, I would never recommend anyone who's getting married ask for anything from this company, nor would I ever purchase an item from this store again. We received this item as a gift for our wedding registry. We received duplicates and tried to return this item and Williams Sonoma provided the worst customer service experience I've encountered. They 1st told me that they never received the return, then once they realized they did, they refunded the money to the wrong person, even after I confirmed my personal info with them. I days on the phone with them over the course of months, and it only took them 3 months to realize that they screwed up. If being misled is your thing, this is the store for you.

Pleas stay away from this business if you have other alternatives. They sell items that they can't fulfill and they make you jump through hoops to get your money back. In my case I had to return something that was never shipped - I am not sure how that makes any sense.

Do not order the Hampstead dresser from Williams-Sonoma. Over many months they have delivered the marble top broken into multiple pieces. Today I received a 3rd broken top. This has been a terrible inconvenience. I have the dresser base in my bedroom without a top. The delivery company was supposed to inspect the top for damage before delivery today and this did not happen - it again came in two pieces broken. I find it appalling that there is such a waste of time and energy on the part of everyone in this supply chain of the marble top because Williams-Sonoma is not willing to make any changes. It just keeps coming broken. Poorly package evidently. I asked them to credit me back and leave me with the base and I would call a stone fabricator and pay for white Carrera top. They will not allow this. It will not work with me at all even though I am willing to go to further inconvenience and expense to get this thing done.

This nightmare started when I purchased a Nespresso Maker for $269.00 for my sister. I then decided to look for a gift for my friends. I saw a marble cheeseboard for $50.00. Shortly thereafter I went back to purchase the cheeseboard and the price jumped to $80.00. A few days later I received an email alerting me that the Nespresso maker was on sale for $80 less than what I had paid for it. I called customer service and explained the entire situation. I held for a manager who was aggressive with me saying she cannot control price changes. I told her that a $20 gift certificate would be acceptable. Wrong!! I was not able to apply the gift card to my shopping cart.