Williams-Sonoma Reviews

Poor quality for very expensive "products." $125 for a frame that cracked the glass just trying to get the back off. Non existent customer service (except for a chatbot that just tells you what you are telling it). I emailed the "customer service" address on the Facebook page, and got an automated reply back that no one reads that address. Beyond disappointed. FURIOUS.

Ordered a Christmas mug for 16.95 with another item and promo for free shipping on 12/18. They cancelled mug but charged me shipping and price of mug. Then 1/6 charged me $23.94 again to say it was shipping. I did not want it. Called and put on hold while I was on hold charged additional $23.94 and $5.04? So I have paid three times for something I don’t want that is on website for $7.98. And they charged my debit card over $75.00 and couldn’t remove my card and couldn’t figure out how to refund then told me not to be mad. 😡

I ordered a Jura espresso machine from Williams Sonoma because (a) W-S is a "good name" and long-established and (b) W-S offered "next day" delivery. These Jura machines are sold for the same identical retail price by literally dozens of online retailers; I opted to buy from W-S specifically because they said it would be delivered "next day". Of course the "next day" has come and gone and not only was the coffee machine not delivered but W-S online tracking has been stuck on "preparing to ship" for the entire day the item was supposed to be delivered. The W-S website continues to insist that the order will be delivered today (even though there is no information about carrier, tracking number, etc.) So W-S is gaslighting me -- the item hasn't even been shipped yet -- and offers no way to find the true status of the order. REMEMBER the reason I bought from W-S in the first place was because they offered "next day" delivery!

Customer service has reached out and is sending me an e card to reimburse my shipping. I am very grateful. The Staub pans are a beautiful addition to my kitchen. Thank you!

I’m lost for words I placed an order for an KitchenAid in hopes that it would be here before Christmas. UPS did deliver it, but it was stolen off of my front porch. I called customer service. They said they were gonna send me a replacement and not to worry. A week later I still haven’t received it and find out that my order was canceled and they said they don’t cover lost or stolen packages. Lol so I’m just supposed to take a $400 loss? What kind of company is this? How embarrassing they make so much money and their products are so expensive so how could they not replace a little $400 KitchenAid for me that I saved up to buy? I’m literally lost for words and I can’t believe this company is doing this! The customer service representative was so rude and she’s like, "Nope sorry nothing we can do take care though.." I just can’t believe it.

We were gifted a "fancy" box of Peet's Coffee Toffee, for an equally fancy price, only to immediately discover it was stale. A month away from expiration, this otherwise delicious nut based product should never have been sold as a gift in an upscale store for $42.95. I would expect better from my local grocery store. Furthermore, Williams Sonoma's policy does not allow for returns on perishables. I called the store to let them know, only to have someone justify the fact that the product is not yet technically expired.

My niece (Washington State) sent me (NJ) a set of three wooden spoons ($80 - which is outrageous in itself). I have used two of them one time each and they have discolored and become extremely rough. I threw away the receipt which was enclosed as what could possibly go wrong with a wooden spoon? Customer Service says they cannot help because I do not have a receipt! They are clearly marked "Williams Sonoma" on the handles. They are basically not usable as I am afraid the 'wood' will splinter into the food.

Rip-off company. I returned an item by mail and was charged a return fee, which is not mentioned anywhere on their website. I could have bought the same item on Amazon and no return fee if I changed my mind.

I am incredibly disappointed in Williams-Sonoma – the brand, their products, and their empty warranty promises. When you spend more than $900 on pans for the kitchen, you assume it’s a lifetime purchase, especially when the in-store staff lauds their “lifetime warranty” and the durability of the pans – if you use the right (nylon) tools. Over the 8+ years that I’ve used their “professional” nonstick house-brand pans, ALL of them have pitted and peeled. Never has a metal utensil touched them nor have any of them ever been put into a hot oven; it’s been stovetop use only but it looks like the pans have been through a war! And this is after doing significant research beforehand to find out the safest and healthiest non-PUFA pans. Williams-Sonoma seemed to be it. How healthy is it that the pans are releasing chunks of pan byproducts into our food?

JURA espresso machine ordered as a Thanksgiving gift for family member, WS sent an empty perfectly sealed box then question me and delivery carrier, after almost a month of daily calling WS and carrier I was able to get a refund only after doing my investigation job WS finally look at weight difference between UPs label and actual package. I think WS only survive now on their name now. I don’t think they will be in business for long. Total shopping nightmare.

THIS REVIEW CORRECTS THE VALUE OF THE CARDS - On Nov 5, 2025 I called WS customer service to check on the value of 3 old gift and merchandise credit cards I had. I was told specifically that these cards had not expired and had a total value of $263.13. I called back on Dec 27, 2025 to place an order using the value of these cards and was told by 3 WS representatives that the cards contained no value and that “perhaps” the cards had expired. This was in direct opposition to the information I was given in November. I was given no explanation for the change and no offer of any compensation (which I did not request). I consider this unacceptable and not the service I expect from a well-established, reputable company like WS.

Our daughter purchased the “classic wellington” as a gift for us. We were very disappointed. The pastry was lovely as were the mushrooms but the tenderloin was so tough in my husband’s portion that it was inedible. My piece was OK, his was so filled with gristle that even our disposal could not grind it up. Certainly a very low grade of beef was used. I have shopped at your store for years but somehow your quality has slipped. And the cooking instructions for medium rare, which said 130 degrees was way off. (122-123 is the ideal temp). Very disappointed - Don’t know what to do with 2nd package. Vicki **

I ordered something on December 9 and receive notification that it was in transit to the store on December 11. Now it is December 23 and I still do not have the item that I ordered and paid $13 to have delivered to the store. When I spoke to customer service, they had no information for me except that it hasn’t gotten on the truck yet. They told me it’s very busy during Christmas time. Really? It takes you two weeks plus to get it on the truck and you charge that amount of money for shipping? I will never ever shop there again.

Williams Sonoma is affiliated with Pottery Barn. Erick and Alex of Williams Sonoma delivered a Pottery Barn sofa to my home in Bethesda, MD (Washington, DC metro area) in the summer of 2025. They did an outstanding job with delivery and setup. Many thanks to Erick, Alex and Williams Sonoma/Pottery Barn.

So many issues with the delivery of my special Christmas gift to my niece! She finally received perishable food 9 days later! Unrecognizable as to what they were. My surprise was ruined. Use caution when ordering.

I ordered a pie plate as a gift for Christmas. It was not packed correctly and arrived broken. I called and they immediately credited me, but I had to reorder the item. In one week, the price had gone up by $10 and wouldn’t arrive before Christmas without next day shipping! This was totally their fault. They did agree to honor the original price but would charge $26 to get it there by Christmas! They could only give me a 10% credit ($6) to help on the increased shipping. This is very poor customer service. The rep I spoke with was very nice, but the management is very poor!

Ordered Christmas gifts on November 23, 2025 with delivery showing as the first week of December, 2025. Today is the 19th of December and my order is now sitting in Ontario with no pre-Christmas delivery time in site. I called today to cancel the orders, but it was not permitted. This is not the first time Williams-Sonoma has let us down, but it will be the last as we will never purchase from them again!?!

I had a very mixed experience with this company. Quincy, the sales representative, was excellent—professional, responsive, and clearly trying to help resolve an issue with my order. Unfortunately, the experience deteriorated when a team lead became involved. The lead was difficult to work with, inconsistent, and ultimately made the situation worse rather than better. Here’s what happened: Quincy was initially told there was no way to expedite the order. Shortly after, the lead changed the message and said the order could be expedited if I canceled and repurchased, paying additional shipping. Quincy tried to make things right by offering a 10% rebate for the trouble (about $34), but the approval process dragged on and became unnecessarily argumentative.

Ordered Christmas gifts from the Williams Sonoma website that were to sent to my sister. I set the shipping address to her house and they sent the packages to my house instead. The shipping fees were 24.00. I had to then reship those same gifts to her for at a cost of 40.00. I called Williams Sonoma to ask them to reimburse me the 24.00. They told me to pound sand. I told the customer service rep that they lost a long time customer for 24.00.. Never shop there again. Complete jerks.

Drove down to west Palm from Jensen beach to purchase a set of knives. Settled on a set for approximately $800. Turns out they weren’t in stock so they were going to ship them. After a week we get a notice saying they were back ordered however, the store down in Dania Beach had the same set. So we make the drive down there pick up the knives get home reviewing the receipt and realized they charged $1200 for the same set.

I am extremely disappointed with Williams Sonoma’s inability to manage their own inventory. I purchased a Le Creuset Enameled Cast Iron Soup Pot specifically because it was advertised as "in stock" and on sale. This was intended as a Christmas gift for my sister. After taking my order and confirming it, I received an email days later stating the item was sold out and my order was canceled. It is unacceptable for a company of this size to list items for sale that they do not actually have. You have effectively floated a "bait and switch" sale, held my money, and then canceled the order with zero recourse. Because of your inventory failure, I am now left scrambling to find a replacement gift in time for the holidays. If you cannot fulfill orders, do not list the items on your website. I will not be trusting Williams Sonoma with time-sensitive holiday purchases again.

I purchased the turkey paste from William Sonoma and was excited to use it since it had all the ingredients I thought would be great for the turkey. When I opened the jar Thanksgiving morning, it was very much a liquid instead of a paste. I figured the ingredients settled to the bottom so I mixed it up only to find that it was still loose. It tells you to “rub” on the turkey under the skin and above. Turned out to be a mess because it was more like a marinade. I honestly didn’t taste anything different after the turkey was cooked. Save your money with this product! I have used their brining products in the past and they were very good.

Ordered a food product with 10 day lead time. Item was SHIPPED expired. One hour of customer service wait time (still waiting) for a refund. Now, without a hostess gift, with no time for replacement. Required a picture as proof that the product was shipped expired.

Never shopping with Williams-Sonoma again! They failed to fulfill my KitchenAid mixer order. It was cancelled with no explanation whatsoever! I successfully ordered the mixer from another more reliable merchant!

I ordered a Stand mixer and attachments on Friday and I got a message last night saying the order for my stand mixer was cancelled. I called customer service and they told me that the distribution center cancelled the order but did not give a reason and there was nothing she could do. I told her to cancel the attachments too since it would be pointless to have with the mixer she proceeded to tell me that I couldn't cancel the order for the attachments it was too late. I would have to return them once they were shipped to me. This is the worst experience I've ever had. If I could give 0 stars I would.

Product was never received and I was told I had to take it up with courier or file a police report for missing item, that there was nothing they could do and would not issue a refund or replace an item worth 500+.

I am beyond frustrated with Williams-Sonoma-their customer service and policy regarding e-gift card. I ordered an e-gift card to be sent to a family member on her birthday. I received an email verifying it would be sent that day. Then the next day have a voicemail to call them, which I do. They state they need to verify the order (it was paid for by PayPal). So that means they did not send the gift card as stated and I look like a terrible mother-in-law. I will never buy anything from them again.

I ordered a Halloween mug that arrived chipped. I called customer service and they said they would send me a replacement and information on how to return the damaged item including return shipping label. I never received a confirmation email nor the new mug. I called back today and now they are out of the mug that was supposedly being shipped to me and I still have to return the damaged mug for a refund. It is against their policy to issue refunds for damaged goods. This is the worst policy. I will honestly not be shopping here ever again with such poor policies.

Placed an order on 9/2/25. Never received it. I have now completed five very long phone calls with customer service. The first time they said UPS sent it back damaged, so they re-ordered. The next time they showed the package as delivered however, it was not delivered. I called customer service again and they said wait a couple days. I called customer service again and they said it was out for delivery last Friday. Still not here. I called customer service again and they said the package was not delivered and they were going to start the order again – third time. I asked if they could do something to troubleshoot this because I have no faith that they are not going to have the same glitches they had before. They told me to just pray and not put bad thoughts out there. That is not a resolution!

I am extremely frustrated with my experience ordering with Williams Sonoma. I ordered a custom banquette January 2025. I knew the order would take long to receive but I never imagined it would take this long. First, I was contacted in June 2025 to tell me that my order was ready to be delivered, however the day before delivery I received a call telling me that the three banquette pieces were damaged and were going to be repaired. In late August 2025 I received a call telling that the items were fix and we set up a delivery date. Again, however, the day before delivery I received a call telling that one of the pieces was damaged beyond repair and that a replacement piece was to arrive. I've waited and waited, and I've called them many many times for an update, still nothing. I was told last week that the replacement piece arrived and that delivery for my items should be this week.