Williams-Sonoma Reviews

I am beyond frustrated with Williams-Sonoma-their customer service and policy regarding e-gift card. I ordered an e-gift card to be sent to a family member on her birthday. I received an email verifying it would be sent that day. Then the next day have a voicemail to call them, which I do. They state they need to verify the order (it was paid for by PayPal). So that means they did not send the gift card as stated and I look like a terrible mother-in-law. I will never buy anything from them again.

I ordered a Halloween mug that arrived chipped. I called customer service and they said they would send me a replacement and information on how to return the damaged item including return shipping label. I never received a confirmation email nor the new mug. I called back today and now they are out of the mug that was supposedly being shipped to me and I still have to return the damaged mug for a refund. It is against their policy to issue refunds for damaged goods. This is the worst policy. I will honestly not be shopping here ever again with such poor policies.

Placed an order on 9/2/25. Never received it. I have now completed five very long phone calls with customer service. The first time they said UPS sent it back damaged, so they re-ordered. The next time they showed the package as delivered however, it was not delivered. I called customer service again and they said wait a couple days. I called customer service again and they said it was out for delivery last Friday. Still not here. I called customer service again and they said the package was not delivered and they were going to start the order again – third time. I asked if they could do something to troubleshoot this because I have no faith that they are not going to have the same glitches they had before. They told me to just pray and not put bad thoughts out there. That is not a resolution!

I am extremely frustrated with my experience ordering with Williams Sonoma. I ordered a custom banquette January 2025. I knew the order would take long to receive but I never imagined it would take this long. First, I was contacted in June 2025 to tell me that my order was ready to be delivered, however the day before delivery I received a call telling me that the three banquette pieces were damaged and were going to be repaired. In late August 2025 I received a call telling that the items were fix and we set up a delivery date. Again, however, the day before delivery I received a call telling that one of the pieces was damaged beyond repair and that a replacement piece was to arrive. I've waited and waited, and I've called them many many times for an update, still nothing. I was told last week that the replacement piece arrived and that delivery for my items should be this week.

Very disappointed. I am a long time customer of Williams-Sonoma - used to live near one and shopped there many times. Now I live in a rural area - no store. I ordered a $14.95 item from them - a dish brush with a holder. They sent me a different brush - priced at $6.95 online. I called to have the correct item sent. They said I had to return the wrong item (their mistake) before I could get the right item sent. I do not live near a UPS store. I would have gladly sent back the wrong item if they offered to send the correct one right out. This is very bad customer service in my opinion.

Man oh man what a pain this has been. I ordered a picnic basket for my wife for our 3 year anniversary. I ordered it on September 4th and paid a substantial amount for next day shipping. I received the item September 5th, broken. I immediately called them and told them my anniversary was coming up and that’s why I paid for the next day shipping and the man on the phone told me not to worry, that they would ship out another ASAP to get it there on time. He said it would hopefully arrive the next day, September 6th.

I purchased a McKenzie child’s dachshund figuring for $160. About an hour later, Williams-Sonoma send me a email that I had been up charged to $186. I tried to call to cancel and I tried to cancel online, but now it’s saying this item is not available for cancellation. This is not a final sale, this was not a homemade unique, one of a kind. WilliamsSonoma is an absolute scam and they slammed me into $26 more than what I should’ve paid. I will never purchase from them again.

I ordered a Staub stoneware rectangular covered baker on 8/30, as a gift. My card was charged the same day. An email was sent stating the item was shipped, estimated delivery date of 9/2. UPS tracking show a label was created, but they didn't have the item as of 9/5. Customer service looked into it, said the problem was fixed, and that shipping would be updated in 24-48 hrs. Expected delivery date changed to 9/7. On 9/8, UPS still had not received the package. Customer service said they would check the order and make sure the item was sent out. Delivery date was changed to 9/8 - 9/11. UPS still did not have item on 9/9.

Extremely unethical company. Returned a product alf $2000 kitchen gadget, unused in a box. Never refunded me saying they never received it. They said they received an empty box and someone stole on the way during the shipment. Is that even possible? It's a big box and heavy item. Disgusted by this company's leadership and ethics.

Just had the Williams Sonoma Mediterranean lamb orzo dinner. I would rate it one star. Lamb was dry and overcooked and orzo was inedible. Mediterranean lamb should be tender and succulent. This wasn’t. The orzo was not soft as Mediterranean dishes are. It was dry, hard and tasteless.

Updated on 09/19/2025: I was told I was being sent an E certificate for my inconvenience. I never received the E certificate from Suzanne.

I ordered a drying rack that UPS never delivered. Customer Service did not solve the issue and directed me to UPS to find a resolution. However, UPS told me to talk to Williams Sonoma. I am caught in this dilemma… Sometimes, customer service felt hostile and didn’t care about helping me. After disputing the credit card charge, they disputed my dispute. So, I ended up with no product and a charge. I feel scammed and do not recommend that anyone buy at Williams Sonoma.

Flat Shipping is CRIMINAL. Williams Sonoma and the likes (Arhaus) being these giant million+ dollar companies charging flat $300 for shipping on furniture that is not large and doesn’t need a 300 dollar shipping charge is diabolical and criminal. I shouldn’t have to pay $300 shipping for a coffee table, a side table, a small bench, etc. AND THERE IS NO REPRIEVE. Perhaps they can learn something from Amazon in how to ship goods without costing hundreds of dollars for one small piece of furniture.

I ordered a butter rum pound cake with a visa gift card for my mother's birthday, making sure to order it a week ahead of time. Here we are it's her birthday today and the cake still shows "preparing to ship." They estimated the day of delivery would be on her birthday. I was not notified of a delay or given an opportunity to cancel the order and get a refund. I had to go on Amazon and order a cake from David's cookies which will arrive two days late. Better than Williams-Sonoma who can't tell you when it will ship or if it will ever ship or arrive. I wish I would have read all the negative reviews about this company but I truly thought they were a respectable company. What kind of a company does this to customers? I paid almost $10 for shipping so it wasn't free. As of today I have reported them to the Federal Trade Commission for dishonest and poor business practices.

I tried to find a place I could leave a review on Williams Sonoma.com and could not. Buyer beware of purchasing food items. I got what must have been the worst peanut brittle I have ever tasted in my life. The flavor was off and it was chewy and super sticky as if it had not been cooked properly. It also had a staleness about it. It was horrible. I asked for a refund and they said unless the packaging was bad and I could prove it had been opened then no refund is available. I have never had that experience before. They should lose customers for such poor customer service.

On July 29, 2025, I placed a gift order with a Williams-Sonoma customer service rep on the phone to ensure accuracy of my order. In the middle of our phone call, after I gave my credit card number, I was disconnected, but I never got a call back. I called back and I finalized my order with another rep. I gave the recipient name, spelled it several times and dictated my message word for word, thinking the rep got it. Once I got my confirmation saw that the recipient’s name was misspelled and the message had a lot of typo errors. I called to resolve this and was told they cannot correct anymore and the only thing that can be done is to cancel with the vendor but that the decision will take 7 to 10 days! First who would want to send a gift with a misspelled name and full of typo errors??? And why should I wait 10 days to be able to send my gift when I already paid for the product??

I ordered 2 sets of dinnerware for a bridal shower, to be delivered to an out-of-state relative on May 12, 2025. I paid extra for gift wrapping and a personal note. 2-1/2 months later I still had not received a thank you and found that my $200 gift was delivered without any info as to who sent it.

I ordered a Hestan Nanobond and an All-Clad stainless steel pot on Jun 23/24, 2025. The pot came, but the nanobond didn’t. So I checked the website, and it is backordered now. I called customer service, and they said they don't have it in stock and that their website and inventory don't sync up well. Unfortunately, as a customer, we won't know this issue until we check our order a couple of weeks after we ordered—no email, no text, no communication whatsoever about this delay. Even when we submitted our order, it doesn’t say the items wasn't in stock. So customer service can cancel it. And I inquired also to return my All-Clad pot, but the return fee is $30 (15% of the pot price). That is ridiculous. After the bad experience, they still want to charge me extra for returning. I decided not to return it because I don't want to pay $30. However, if they let me return it for free, I want to get all my money back. Never again to shop here.

We picked up what was supposed to be a brand new coffee machine today, but what we received was clearly used and damaged. The power cord had already been cut and re-taped. The water tank wouldn’t lock into place—it was broken. There was a long scratch running down the side of the machine. It had been wiped clean, which only made it worse. That means someone knowingly put a damaged product back in a sealed box and sold it again. This is not just disappointing—it’s unacceptable. This kind of carelessness damages trust. Whether it was intentional or a failure in quality control, it should never happen again. Do better.

On April 18, 2025, I placed an order for a large Mont Alpi gas grill island totaling $6,349.00. The product I selected specifically stated on your website that “white glove delivery” included both unpacking and full assembly. I confirmed this again over the phone when Williams-Sonoma called to schedule the delivery. I was assured that assembly was included. What followed was, frankly, appalling.

Horrible company. Expensive products. Overcharging and keeping customer money. Don't ever order anything from them. They kept my money for 5 months. They just keep delaying the order delivery date saying that it is on backorder.

I purchased a box of Maldon smoked salt from my local store for $10.95. Whilst continuing running errands, I went into WholeFoods and found the exact same box of salt for $5.29. As it had been less than an hour since my Williams-Sonoma purchase, I called the store to check I could just drop back and make a return. They told me that because it's a food item, it cannot be returned. There is nothing on the receipt that states this, so I went to their website to check their returns policy and it states that 'perishable food' cannot be returned. I figured salt is not perishable, since it has been used for thousands of years to preserve food! So I went online with their customer service team who informed me that 'all of their food' is perishable, since it has a use by date. They also told me that the item would have been listed as 'final sale' on my receipt - but nothing on the receipt indicates it is final sale and can't be returned.

Use the gift card at the store to order a coffee machine that wasn’t available at store. The same day they end up canceling my order never telling me about it. Never giving me my money back on top of it. The associate keeps my gift card so now I don’t know where my money is and neither customer service or the store knows what to do nor are they willing to give me my money back or do anything about it. I’m out $500 While Williams-Sonoma is holding onto my money. I never thought a big company like them would pull a trick like this.

Stumbled into a location while on vacation in the Seattle area last month. A friend of mine turned me on to their peppermint bark, which is one of the best things I have ever eaten. I was able to get a couple of boxes in-store, but I decided to treat myself to more boxes online because the location by me is not hugely convenient to get to. Plus, it was my birthday month, so I was spoiling myself. I also bought the peppermint bark butter there, which I had never heard of. On their website, you can sort by in stock and shippable items. It kept showing me that the peppermint bark butter and the two pack of the bark were available for shipping, yet every time I put them in my cart, it said they were not available, and showed me a location where I could instead pick them up.

Williams Sonoma places a pending charge on my credit card every week while I wait for a backordered pan. While this cost is $215.95, my credit card availability is reduced 3x that amount, and I'm unable to use that balance on my card. I shouldn't have anything placed on my card at least until the item ships, but my credit card company won't do anything until each pending charge is 30 days old. WS customer service blames the bank; the bank says WS placed these pending charges as three separate orders.

They authorized a return and immediately refunded me the cost.

We ordered a springform pan as a christmas present on December 3rd. The store for shipping was 30 km away. It arrived January 6th, bent and totally useless. The sides would not open. The time to return had passed. Terrible quality, a waste of money and a late, useless Christmas present. DO NOT BUY from Williams Sonoma.

Worst customer service for designer furniture prices. Do not waste your money here. We bought the Knife Wedge dining table that retails for $4000 and less than a year later the wood top is chipping. It makes me wonder how thin the wood layer is. I’m guessing just thick enough for them to claim it’s a wood table but not a piece that will last the investment. Be aware that they do not have a warranty for their furniture. Unless it’s a defect identified upon delivery, they will not replace, repair, or credit you. Yes, other homes furniture stores like RH are much more expensive but for a permanent piece in your home such as your dining table, it’s worth the money for the customer service and warranty.

Ordered a 1/4 quart cast iron Dutch oven with brass knob, in addition to 3 other items. Two arrived correctly and in a timely fashion. The 1/4 quart cast iron arrived and had a silver knob, so I called customer service and they agreed to send the right one. No big deal. Then they sent the wrong one AGAIN so they agreed to send a third and said it would undergo a quality check. Then I received a 4 quart, so the wrong item a THIRD time, and when I called customer service to say I simply want a refund they kept giving me the runaround and have been rude each time I called, despite the fact that this is all their fault because they are clearly disorganized.

Williams Sonoma has the WORST customer service! They don’t have an email so you have to call and they have put me on hold for 30 minutes twice with no help at all. I returned an item in the store and was told I would receive a store credit in 30 minutes so I could rebuy the item in the size I needed. It’s been 2 weeks, I’ve called 6 times and can’t get anyone to send my refund. They just put me on hold and let me sit there until I finally hang up. I now have American Express involved to take care of it. William Sonoma stole from me and I will never ever shop there again. Horrible.

This company has more excuses of delivering product. Then you finally get that you're not getting so now have a refund and I have had for year. Thought this was good company so surprised me. And what I want is not in store.

I have spent thousands of dollars with this company over the years and never complained. Today I was told that the manager, Michelle ** of the post st store in SF, has a solution for my complaint: SELL ME MORE OF THE SAME THING!!!! I bought a pantry full of glass canisters and storage containers 14 months ago from this store. Only the large "hold everything rectangular" set were bad. This set consists of 2 snap on lids and 2 large glass rectangular glass storage dishes (my small set is fine). Almost immediately the snaps on the tops became difficult to operate then the lids cracked then the locking tabs fell off.

I purchased two items, a bottle of olive oil and a Panettone, for $109.90 as a gift. Later that day, I found a better gift and decided to return the items the following morning. The items were unopened, still in the original bag, and accompanied by the receipt. The receipt clearly states that items are returnable for 30 days. However, upon visiting the store, I was informed that food items are non-refundable. The store staff insisted that this policy is stated on their website. When I checked the website, it mentions that perishable food items are non-refundable. Perishable food items are defined as those requiring storage under 40°F. The olive oil and Panettone I purchased are not perishable items, as they are kept at room temperature both in the store. When I pointed this out, the store staff responded that she is aware of the mistake but refused to process the return.

We ordered the large Beef Wellington for our Christmas dinner this year. It was delivered timely and as advertised, packaged with dry ice and cooking instructions. We thawed and prepared according to the instructions. We were having guests, so thought this would be a nice festive entrée. Even though the listed serving was for 4 people, we knew there would be enough for 6 of us, and it was. Unfortunately though, the meal was a disaster! The meat was overcooked, tough and tasteless, and the outside crust was undercooked and doughy.

I ordered a very nice Christmas gift - the Jeff Leatham Winter White Faux Tabletop Tree with Twinkle Lights (set of 3) - on December 2, 2024 to be delivered to a good friend living in Toronto, Ontario. I have contacted Williams Sonoma and learned Purolator is to deliver. Initially it was suppose to arrive by the 10th but we are now at December 27, 2024 and I have no idea why it's still not delivered. Yesterday, Williams Sonoma customer service was very short and hung up on me. It's no longer a Christmas gift and I'm frustrated and concerned it will not arrive nor will I be able to get a refund for this expensive gift.

Purchased a Philips Baristina espresso machine on December 02, 2024. Product arrived damaged on December 09, 2024. Called customer and they were very helpful. They told me they could send me a replacement by December 23, 2024. It is now December 27, 2024 I still haven’t received the replacement. So I called customer service and they told me they still haven’t processed the replacement to be shipped out yet. This was supposed to be a gift for my girlfriend. Very frustrating and disappointing

I ordered individual beef Wellington holiday meal that serves 4 for Christmas dinner, for my sister and family in Chicago recovering from double lung transplant. Only received 2 beef wellingtons and when I called they said it only came with 2. I explained that the photo of the meal shows 4 and it said it served 4 and since individual wellingtons indicates one per person and it said it serves 4 how is this not a bait and switch? They offered a credit of $34 but the fact remains that they owe 2, not a credit for 1. This ruined my sister’s Christmas because they had to divvy up the main course and mine because I was heartbroken and embarrassed. This was such a low brow way to handle this situation. Just 2 weeks before I sent them 15 choc croissants and the only sent 8, I thought that was a fluke, but I would caution against ordering ant prepared meals from this company, especially for a gift. Hugely disappointing, not to mention deceitful.

My husband has started a collection of Wüsthof knives for me. He typically purchases at a competitor who has provided great customer service over the years. He purchased my Christmas gifts several months in advance, as he always does due to our business's fall travel schedule. He purchased from Williams-Sonoma because he was in the area of one of their stores. He mistakenly purchased a knife I already have. I opened his gifts this morning. We decided to go right away to exchange the knife. I already had the one picked out that I wanted. They refused to do the exchange because we were past the exchange window. We had the original receipt, the item in its original, unopened packaging, and I wanted to exchange for a more expensive item.

On November 29th, I purchased a Breville Barista product for $1,306 (regular price $1,499, on sale for $1,199 at the time). The delivery was scheduled for December 4th, but instead of the correct product, I received a cookware set valued at $250. Since then, it has been a nightmare trying to get the correct product delivered or even receive a refund. While the cookware set was eventually picked up, every follow-up call has been met with excuses and empty promises, without any real effort to resolve the issue.

Looks like this company is going to ruin our Christmas! I ordered a 200.00 gift certificate for my husband on Dec 14th. It now appears stuck in Oakland with no UPS scan since the 19th. It would have arrived ON TIME had they not waited 5 days to ship. To add insult to injury I have been spammed 20 times with promotional ads. I will NEVER EVER do business with this company again.