Williams-Sonoma Reviews

I would give WS a zero or negative rating, if I could. I bought an Instant Pot on their website on July 4, 2024 and the delivery date was supposed to be between 15 and 16 of July. Turns out I only received the item 10 days after, on July 24th. Since it took WS over 10 days from the promised delivery date to fulfill their commitment I intended to start a return. That's when the problems started... WS's website states that items can be returned within 30 days from delivery, but that some items aren't eligible. There's no clarity on which ones and why (the Instant Pot certainly wasn't on the list). But according to their website the item wasn't eligible for returns. Why? No explanation...

I placed orders to be used as Christmas gifts as I like to shop early when I find good prices. At first the orders said they were going to be delivered around August 11th. After accepting and confirming my orders and putting a hold on my Williams Sonoma Visa card the price increased on the website and all of my orders went to a backorder status. California has consumer protection laws and no company is allowed to take an order and then cancel It (which I believe they are trying to attempt with the backorder as the item is available for purchase right now on their site with the same delivery date as mine).

I have been shopping at WS since 1992 in stores and online since 2002. Customer service was always stellar. However, in the past 5 years, whoever has taken over customer service has mutilated it. It is HORRIBLE. My most recent horrible experience, is that I ordered the Bridgerton Floral Petit Fours, Set of 30 - on 6/18/2024. Today is 7/17/2024 and the "vendor" has not even sent the item to UPS yet and there is NO forecast date nor tracking as to when UPS will even get the product from the "vendor". WHO IS THE VENDOR????

Disappointed that Williams Sonoma promises but fails to deliver!! And you have to pay for it anyway. ☹ Specifically, the order placed on May 1, 2024 was scheduled for delivery on Friday, May10, 2024. On Thursday, May 9, 2024, I noticed that the original delivery date was removed and the status of the order was “has not shipped.” I called Williams Sonoma customer service and explained that my delivery was required to be received on or before Mother’s Day (which was May 12, 2024). I considered any delay in delivery to be a breach of contract and that I needed verification that it would be delivered by then or I would need to cancel the order. The customer service agent agreed and I was told that I would receive a call back on Friday to verify the shipment. I never received a call back.

I have to say I ordered a couch that came early. But this company is way behind the times in the dark ages. They give you a business account and then you can't use it. They have you on the phone for hours. Customer service is nasty and unhelpful. They make it impossible to shop. What a big disappointment. Love their stuff but they literally make it impossible to shop. Customer service is horrid. My last order came and the box was completely open. Lovely.

I’ve given them 2 because I ordered 2 gift platters both for post surgery recovery meals. 1 was delivered with no known issues, the other arrived and was inedible because the contents were hot. They were both beautifully packaged but no ice left in one. The receivers didn’t tell me until the following day as they didn’t want to hurt my feelings. I contacted WS was asked for a photo. HUH? How does a photo prove the temperature of a product? There was at this stage no photo available because it had been thrown out. They just fobbed me off. Ridiculous and disappointing.

Suzanne did a great job resolving our issue.

They refunded my account. Thank you Williams-Sonoma!

This company is really struggling. I ordered a new coffee grinder last week as a birthday gift for my son. It arrived today but much to my surprise someone thought it would be funny to ship me a set of four plates instead. I called Customer Serving and explained what happened and asked if they could overnight me what I ordered. Unfortunately I was told they would not be able to help me. I spent near 45 minutes on the phone and will not receive what I paid for until next week because of their policies.

This is a horrible company… They have white glove delivery for $275. My building has a delivery window from 9:00-5:00. I asked them to give me a window between 9:00 and 5:00. They claim they could not honor that request. I have bought so much furniture from other retails and have never had a problem up until this point. Customer service is not nice. So they give me a window from 4:00 and 6:00. I called them and told them I took a day off of work. They do not care.. This is the only company I have ever dealt with that did not honor a building restriction and their shipping is white glove. You are supposed to be allowed to tell them when you can get deliveries. I will never buy from them again.

I was told by customer service to return my wrong order to UPS. Once they receive it, I will get the correct order. I'm frustrated that I have to spend time traveling to a UPS store just to return the wrong order they sent me and then wait even longer to receive the correct one. This has been my very first order with Williams Sonoma, and it's not a good experience.

I ordered some Bridgerton Teapot cake pops from Williams Sonoma for a shower. The description stated that they would be shipped chilled in gel packs. I received them and they were not chilled, there were no gel packs in the box. They were in a white box, within a brown shipping box. When I opened them, I found the teapot handles and flowers cracked and broken. So disappointed that I can't serve these at the themed shower.

I have shopped at WS stores over 20 years. The quality of Customer Service and a particular furniture order left me with a cynical impression. When calling about this order, I got multiple different responses, promises and lies. I ordered a table in February using Key Rewards, A birthday reward and gift card. The order was scheduled for delivery in March, then April, then August. The dates kept changing and delayed multiple times. I called multiple times and spoke to multiple different CS agents. One particular morning I received an email telling me my order was OUT FOR DELIVERY. I waited patiently thinking, "is it even possible?" Alas, the next email told me, "Delivery Cancelled".

In November 2022, we spent over $1,500 buying what we thought would be dishes that would last. Within the last month, we've had one piece fail from the following sets - and by "fail" I mean PIECES fell out of the items. We did NOT drop them. Apilco Très Grande Porcelain Cereal Bowls, Set of 4 - crescent shaped shard fell out of the center bottom of the bowl. Pillivuyt Perle Porcelain Dinner Plates, Set of 4 - two large pieces cracked off the edge of one plate. Pillivuyt Perle Porcelain Pasta Bowls, Set of 4 - crack down the center of one bowl. We use them daily. The quality is so poor. I already spoke to customer service (including photos of the damage) and went to my local store to ask them for replacements. "Nothing we can do". Option given - buy new sets. Not likely.

I ordered a sofa from Pottery Barn in January. I am getting the run around on when it will be delivered, initially it was supposed to be in April. I'm beyond frustrated and have contact their top executives who seem to have little concern. I paid for my items in January. I paid for the $279 delivery fee then as well. I've spent over $900 in delivery fees alone this year with WS. Yet I can't get a date on when I'll received my sofa. I'm very tempted to file a class action lawsuit against this company on behalf of the many, many complaints I've seen on similar issues.

Don’t buy from this store. They are steal your money. We order with them in store a fruit bowl and I paid $30 for shipping. When I received I didn’t like it. So when I returned to the store they took $60. I said for what? They said both way shipping. Both way? I brought it to the store. They said this is our policy. Their policy is to steal money from people. Do not buy from them and we should report that store to the police department.

I ordered 2 flower pots from William Sonoma on Tuesday, and paid the additional charge of $26 for NEXT DAY DELIVERY on May 1, 2024. It never came yesterday....and I've gotten an email saying it will be delivered today on May 2. I called customer service today and spoke to a man that put me on hold three times.

After just being informed by Williams-Sonoma that they won't publish my review, I decided to find other places that will publish it. It's one thing to promise and not deliver, but then to solicit feedback in the form of a "review" and then not publish it, is really obnoxious. I guess these companies think that we'll just accept poor service and high prices.

I placed an order for a Phillips espresso machine on April 12th with an estimated delivery date of the 18th. I get a shipping notice on the 17th and it shows label created. It showed the same thing on the 18th so I knew there was a problem. I called “customer service” to inquire and was given no real information on the order. I was transferred to a supervisor which was very apologetic. I was told that she would reach out to the team and get back with me for information. I would hear from her the next day. I never did. The 20th rolls around and still no machine. I call and cancel the order to which the set up a replacement order showing a May 12-15 delivery. I cancelled that order and asked for a refund. I was told my gift cards would be refunded in 24-48hrs the credit card would be 7 or so days.

Purchased a Hestan Nanobond cookware set in Winter Park, FL. One of the most expensive sets in the store, only to see they dropped the price by 20% 2 weeks later. My husband went to the store with the receipt to ask for an adjustment only to be told by the manager that they no longer adjust for price changes within 30 days. Had I of known that, I would just have purchased through Amazon who also places these products on sale. Most high end retailers have better business practices than this. No longer will I be a customer of Williams Sonoma.

Will never purchase anything from you again. Purchased a cutting board in January and over a 3 month period Williams Sonoma sent 2 which were cracked and another which was the wrong color. Clearly no oversight in the shipping department. You need to properly secure and verify items before shipping; especially if I must travel to a UPS store to return items due TO THEIR NEGLIGENCE!!!! Who is reimbursing me for my travel time and expenses???

Made an online purchase at Williams-Sonoma earlier this evening. The product was Calphalon elite pot. The price I paid online was $99 plus tax. The charge went through, gave me an order number confirm via email but when I went on to my credit card, I noticed there was an extra $20 charged. Created an online account and paid for the product. There was a stated free shipping which was reflected in my bill. When I checked my credit card, I was charged an extra $20, I called customer service service and they verified the extra charge. I was told that the $20 was for packaging the product and that shipping was free.

I ordered a French Cheese Collection from Williams Sonoma and two of the three cheeses were substituted. I understand that it said that substitutions are possible but they should have notified me to see if I still wanted the order because the majority of it wasn’t what I ordered. I know it comes from the cheese company directly but I am still paying Williams Sonoma and if substitutions are necessary I should be contacted by Williams Sonoma themselves. I don’t feel that they are standing behind their product. I wouldn’t accept a brown pot if I ordered a blue one. I can’t even return my order.

I have used the Williams Sonoma 25-yr. Barrel Aged Balsamic Vinegar for many years. Ordered a dual bottle of the Balsamic. When the original order arrived only one bottle was in the box. Called customer service who assured me I would receive the missing bottle. Nothing for over a week... no confirmation e-mail nothing. Called back a second time and this time received a confirming e-mail for the order. Over the years, these bottle would arrive in air-cushion tubes to protect the bottles. These past two deliveries the bottles arrives wet and sticky like they were in a case that broke. Nasty the way they arrived just wrapped in paper, with the paper sticking all over the bottles. I am very disappointed.

I ordered 10 Easter Baskets for my employees and children. I spent 1300. I spent over an hour on the phone placing an order. I was promised the baskets of Good Friday. They never came. I called multiple times, and put in five hours of emotional labor with their front line and supervisors. They then promised me that the baskets would still arrive April 2nd as my people were expecting and that I would get a gift card for the full amount as compensation. The baskets did not arrive again as promised. Another hour on the phone and I was told that since I was given a refund that the baskets were cancelled. This was not the agreement. I'm more than disappointed. NO COMPENSATION. AND so much disappointment and wasted hours.

I ordered chocolate and cookies for Easter. They arrived broken and it was too late to order from anywhere else. There was no effort to replace or offer anything else. They issued a refund but didn’t acknowledge that I now didn’t have product to give on Easter. A poor excuse from customer service saying the system doesn’t allow for extra compensation. Go elsewhere!!

I don't know what has happened to Williams Sonoma. Their quality has tanked to the worst (unless it's a name brand like All Clad). Dishes arrive warped. Other dishes arrived with the paint chipping off (non returnable because it was on sale). I finally threw them out. Now I receive Easter little cookie houses and they are smashed up and ruin from the ridiculous shipping technique. No bubble wrap and crammed into a tiny box. Never again. I'll to Sur La Table for all of my cooking and tabletop needs.

I ordered a casserole dish in December and was sent several emails saying the “in stock” item I had ordered on sale was now back ordered and delayed until February. In February I received another email stating the same with a delay until March. Then in March another email stating it was delayed until September! I looked online and the exact same item was in stock! I called W&S each time I received an email and they informed me their online system just wasn’t updated yet…. Yesterday 3/18/24 I received notification the order was cancelled completely due to being out of stock. Guess what? It’s still available to order online. I called AGAIN and was told “sorry. I’m not quite sure what happened. But would you like to reorder at the regular price?”…. This is so ridiculous. I will never order or shop in person at W&S again.

In December 2023 I ordered 4 counter chairs for a client. I attempted to get a sample of the finish option the client chose as these chairs are made to order, but was told none were available. The client elected to order anyway based on trusting what was pictured on the WSH website and the fact that I have never had a problem before. However, I have never had to return anything before. The counter chairs arrived on 2/27/2024 and the finish on the legs was not as pictured on the website. I contacted B2B customer service immediately and they asked me to upload photos which I did.

I ordered two sets of Alton Flatware spoons about two months ago. Williams Sonoma raise the price on four spoons from about $80 two years ago now to $138.95 for four spoons in 2024. That is far greater than the most severe inflation. To make matters worse, Williams Sonoma charges $40.00 for shipping. I tried to purchase the spoons in the store to avoid the outrageous shipping charges. Although the store lists the spoons on display, the spoons are not available in the store. So I paid $300.00 for eight spoons. That's obscene. To make matters worse, Williams Sonoma still has not delivered the spoons.