Williams-Sonoma Reviews

Very disappointed. I am a long time customer of Williams-Sonoma - used to live near one and shopped there many times. Now I live in a rural area - no store. I ordered a $14.95 item from them - a dish brush with a holder. They sent me a different brush - priced at $6.95 online. I called to have the correct item sent. They said I had to return the wrong item (their mistake) before I could get the right item sent. I do not live near a UPS store. I would have gladly sent back the wrong item if they offered to send the correct one right out. This is very bad customer service in my opinion.

Man oh man what a pain this has been. I ordered a picnic basket for my wife for our 3 year anniversary. I ordered it on September 4th and paid a substantial amount for next day shipping. I received the item September 5th, broken. I immediately called them and told them my anniversary was coming up and that’s why I paid for the next day shipping and the man on the phone told me not to worry, that they would ship out another ASAP to get it there on time. He said it would hopefully arrive the next day, September 6th.

I purchased a McKenzie child’s dachshund figuring for $160. About an hour later, Williams-Sonoma send me a email that I had been up charged to $186. I tried to call to cancel and I tried to cancel online, but now it’s saying this item is not available for cancellation. This is not a final sale, this was not a homemade unique, one of a kind. WilliamsSonoma is an absolute scam and they slammed me into $26 more than what I should’ve paid. I will never purchase from them again.

I ordered a Staub stoneware rectangular covered baker on 8/30, as a gift. My card was charged the same day. An email was sent stating the item was shipped, estimated delivery date of 9/2. UPS tracking show a label was created, but they didn't have the item as of 9/5. Customer service looked into it, said the problem was fixed, and that shipping would be updated in 24-48 hrs. Expected delivery date changed to 9/7. On 9/8, UPS still had not received the package. Customer service said they would check the order and make sure the item was sent out. Delivery date was changed to 9/8 - 9/11. UPS still did not have item on 9/9.

Extremely unethical company. Returned a product alf $2000 kitchen gadget, unused in a box. Never refunded me saying they never received it. They said they received an empty box and someone stole on the way during the shipment. Is that even possible? It's a big box and heavy item. Disgusted by this company's leadership and ethics.

Just had the Williams Sonoma Mediterranean lamb orzo dinner. I would rate it one star. Lamb was dry and overcooked and orzo was inedible. Mediterranean lamb should be tender and succulent. This wasn’t. The orzo was not soft as Mediterranean dishes are. It was dry, hard and tasteless.

Updated on 09/19/2025: I was told I was being sent an E certificate for my inconvenience. I never received the E certificate from Suzanne.

I ordered a drying rack that UPS never delivered. Customer Service did not solve the issue and directed me to UPS to find a resolution. However, UPS told me to talk to Williams Sonoma. I am caught in this dilemma… Sometimes, customer service felt hostile and didn’t care about helping me. After disputing the credit card charge, they disputed my dispute. So, I ended up with no product and a charge. I feel scammed and do not recommend that anyone buy at Williams Sonoma.

Flat Shipping is CRIMINAL. Williams Sonoma and the likes (Arhaus) being these giant million+ dollar companies charging flat $300 for shipping on furniture that is not large and doesn’t need a 300 dollar shipping charge is diabolical and criminal. I shouldn’t have to pay $300 shipping for a coffee table, a side table, a small bench, etc. AND THERE IS NO REPRIEVE. Perhaps they can learn something from Amazon in how to ship goods without costing hundreds of dollars for one small piece of furniture.

I ordered a butter rum pound cake with a visa gift card for my mother's birthday, making sure to order it a week ahead of time. Here we are it's her birthday today and the cake still shows "preparing to ship." They estimated the day of delivery would be on her birthday. I was not notified of a delay or given an opportunity to cancel the order and get a refund. I had to go on Amazon and order a cake from David's cookies which will arrive two days late. Better than Williams-Sonoma who can't tell you when it will ship or if it will ever ship or arrive. I wish I would have read all the negative reviews about this company but I truly thought they were a respectable company. What kind of a company does this to customers? I paid almost $10 for shipping so it wasn't free. As of today I have reported them to the Federal Trade Commission for dishonest and poor business practices.

I tried to find a place I could leave a review on Williams Sonoma.com and could not. Buyer beware of purchasing food items. I got what must have been the worst peanut brittle I have ever tasted in my life. The flavor was off and it was chewy and super sticky as if it had not been cooked properly. It also had a staleness about it. It was horrible. I asked for a refund and they said unless the packaging was bad and I could prove it had been opened then no refund is available. I have never had that experience before. They should lose customers for such poor customer service.

On July 29, 2025, I placed a gift order with a Williams-Sonoma customer service rep on the phone to ensure accuracy of my order. In the middle of our phone call, after I gave my credit card number, I was disconnected, but I never got a call back. I called back and I finalized my order with another rep. I gave the recipient name, spelled it several times and dictated my message word for word, thinking the rep got it. Once I got my confirmation saw that the recipient’s name was misspelled and the message had a lot of typo errors. I called to resolve this and was told they cannot correct anymore and the only thing that can be done is to cancel with the vendor but that the decision will take 7 to 10 days! First who would want to send a gift with a misspelled name and full of typo errors??? And why should I wait 10 days to be able to send my gift when I already paid for the product??

I ordered 2 sets of dinnerware for a bridal shower, to be delivered to an out-of-state relative on May 12, 2025. I paid extra for gift wrapping and a personal note. 2-1/2 months later I still had not received a thank you and found that my $200 gift was delivered without any info as to who sent it.

I ordered a Hestan Nanobond and an All-Clad stainless steel pot on Jun 23/24, 2025. The pot came, but the nanobond didn’t. So I checked the website, and it is backordered now. I called customer service, and they said they don't have it in stock and that their website and inventory don't sync up well. Unfortunately, as a customer, we won't know this issue until we check our order a couple of weeks after we ordered—no email, no text, no communication whatsoever about this delay. Even when we submitted our order, it doesn’t say the items wasn't in stock. So customer service can cancel it. And I inquired also to return my All-Clad pot, but the return fee is $30 (15% of the pot price). That is ridiculous. After the bad experience, they still want to charge me extra for returning. I decided not to return it because I don't want to pay $30. However, if they let me return it for free, I want to get all my money back. Never again to shop here.

We picked up what was supposed to be a brand new coffee machine today, but what we received was clearly used and damaged. The power cord had already been cut and re-taped. The water tank wouldn’t lock into place—it was broken. There was a long scratch running down the side of the machine. It had been wiped clean, which only made it worse. That means someone knowingly put a damaged product back in a sealed box and sold it again. This is not just disappointing—it’s unacceptable. This kind of carelessness damages trust. Whether it was intentional or a failure in quality control, it should never happen again. Do better.

On April 18, 2025, I placed an order for a large Mont Alpi gas grill island totaling $6,349.00. The product I selected specifically stated on your website that “white glove delivery” included both unpacking and full assembly. I confirmed this again over the phone when Williams-Sonoma called to schedule the delivery. I was assured that assembly was included. What followed was, frankly, appalling.

Horrible company. Expensive products. Overcharging and keeping customer money. Don't ever order anything from them. They kept my money for 5 months. They just keep delaying the order delivery date saying that it is on backorder.

I purchased a box of Maldon smoked salt from my local store for $10.95. Whilst continuing running errands, I went into WholeFoods and found the exact same box of salt for $5.29. As it had been less than an hour since my Williams-Sonoma purchase, I called the store to check I could just drop back and make a return. They told me that because it's a food item, it cannot be returned. There is nothing on the receipt that states this, so I went to their website to check their returns policy and it states that 'perishable food' cannot be returned. I figured salt is not perishable, since it has been used for thousands of years to preserve food! So I went online with their customer service team who informed me that 'all of their food' is perishable, since it has a use by date. They also told me that the item would have been listed as 'final sale' on my receipt - but nothing on the receipt indicates it is final sale and can't be returned.

Use the gift card at the store to order a coffee machine that wasn’t available at store. The same day they end up canceling my order never telling me about it. Never giving me my money back on top of it. The associate keeps my gift card so now I don’t know where my money is and neither customer service or the store knows what to do nor are they willing to give me my money back or do anything about it. I’m out $500 While Williams-Sonoma is holding onto my money. I never thought a big company like them would pull a trick like this.

Stumbled into a location while on vacation in the Seattle area last month. A friend of mine turned me on to their peppermint bark, which is one of the best things I have ever eaten. I was able to get a couple of boxes in-store, but I decided to treat myself to more boxes online because the location by me is not hugely convenient to get to. Plus, it was my birthday month, so I was spoiling myself. I also bought the peppermint bark butter there, which I had never heard of. On their website, you can sort by in stock and shippable items. It kept showing me that the peppermint bark butter and the two pack of the bark were available for shipping, yet every time I put them in my cart, it said they were not available, and showed me a location where I could instead pick them up.

Williams Sonoma places a pending charge on my credit card every week while I wait for a backordered pan. While this cost is $215.95, my credit card availability is reduced 3x that amount, and I'm unable to use that balance on my card. I shouldn't have anything placed on my card at least until the item ships, but my credit card company won't do anything until each pending charge is 30 days old. WS customer service blames the bank; the bank says WS placed these pending charges as three separate orders.

They authorized a return and immediately refunded me the cost.

We ordered a springform pan as a christmas present on December 3rd. The store for shipping was 30 km away. It arrived January 6th, bent and totally useless. The sides would not open. The time to return had passed. Terrible quality, a waste of money and a late, useless Christmas present. DO NOT BUY from Williams Sonoma.

Worst customer service for designer furniture prices. Do not waste your money here. We bought the Knife Wedge dining table that retails for $4000 and less than a year later the wood top is chipping. It makes me wonder how thin the wood layer is. I’m guessing just thick enough for them to claim it’s a wood table but not a piece that will last the investment. Be aware that they do not have a warranty for their furniture. Unless it’s a defect identified upon delivery, they will not replace, repair, or credit you. Yes, other homes furniture stores like RH are much more expensive but for a permanent piece in your home such as your dining table, it’s worth the money for the customer service and warranty.

Ordered a 1/4 quart cast iron Dutch oven with brass knob, in addition to 3 other items. Two arrived correctly and in a timely fashion. The 1/4 quart cast iron arrived and had a silver knob, so I called customer service and they agreed to send the right one. No big deal. Then they sent the wrong one AGAIN so they agreed to send a third and said it would undergo a quality check. Then I received a 4 quart, so the wrong item a THIRD time, and when I called customer service to say I simply want a refund they kept giving me the runaround and have been rude each time I called, despite the fact that this is all their fault because they are clearly disorganized.

Williams Sonoma has the WORST customer service! They don’t have an email so you have to call and they have put me on hold for 30 minutes twice with no help at all. I returned an item in the store and was told I would receive a store credit in 30 minutes so I could rebuy the item in the size I needed. It’s been 2 weeks, I’ve called 6 times and can’t get anyone to send my refund. They just put me on hold and let me sit there until I finally hang up. I now have American Express involved to take care of it. William Sonoma stole from me and I will never ever shop there again. Horrible.

This company has more excuses of delivering product. Then you finally get that you're not getting so now have a refund and I have had for year. Thought this was good company so surprised me. And what I want is not in store.

I have spent thousands of dollars with this company over the years and never complained. Today I was told that the manager, Michelle ** of the post st store in SF, has a solution for my complaint: SELL ME MORE OF THE SAME THING!!!! I bought a pantry full of glass canisters and storage containers 14 months ago from this store. Only the large "hold everything rectangular" set were bad. This set consists of 2 snap on lids and 2 large glass rectangular glass storage dishes (my small set is fine). Almost immediately the snaps on the tops became difficult to operate then the lids cracked then the locking tabs fell off.

I purchased two items, a bottle of olive oil and a Panettone, for $109.90 as a gift. Later that day, I found a better gift and decided to return the items the following morning. The items were unopened, still in the original bag, and accompanied by the receipt. The receipt clearly states that items are returnable for 30 days. However, upon visiting the store, I was informed that food items are non-refundable. The store staff insisted that this policy is stated on their website. When I checked the website, it mentions that perishable food items are non-refundable. Perishable food items are defined as those requiring storage under 40°F. The olive oil and Panettone I purchased are not perishable items, as they are kept at room temperature both in the store. When I pointed this out, the store staff responded that she is aware of the mistake but refused to process the return.

We ordered the large Beef Wellington for our Christmas dinner this year. It was delivered timely and as advertised, packaged with dry ice and cooking instructions. We thawed and prepared according to the instructions. We were having guests, so thought this would be a nice festive entrée. Even though the listed serving was for 4 people, we knew there would be enough for 6 of us, and it was. Unfortunately though, the meal was a disaster! The meat was overcooked, tough and tasteless, and the outside crust was undercooked and doughy.

I ordered a very nice Christmas gift - the Jeff Leatham Winter White Faux Tabletop Tree with Twinkle Lights (set of 3) - on December 2, 2024 to be delivered to a good friend living in Toronto, Ontario. I have contacted Williams Sonoma and learned Purolator is to deliver. Initially it was suppose to arrive by the 10th but we are now at December 27, 2024 and I have no idea why it's still not delivered. Yesterday, Williams Sonoma customer service was very short and hung up on me. It's no longer a Christmas gift and I'm frustrated and concerned it will not arrive nor will I be able to get a refund for this expensive gift.

Purchased a Philips Baristina espresso machine on December 02, 2024. Product arrived damaged on December 09, 2024. Called customer and they were very helpful. They told me they could send me a replacement by December 23, 2024. It is now December 27, 2024 I still haven’t received the replacement. So I called customer service and they told me they still haven’t processed the replacement to be shipped out yet. This was supposed to be a gift for my girlfriend. Very frustrating and disappointing

I ordered individual beef Wellington holiday meal that serves 4 for Christmas dinner, for my sister and family in Chicago recovering from double lung transplant. Only received 2 beef wellingtons and when I called they said it only came with 2. I explained that the photo of the meal shows 4 and it said it served 4 and since individual wellingtons indicates one per person and it said it serves 4 how is this not a bait and switch? They offered a credit of $34 but the fact remains that they owe 2, not a credit for 1. This ruined my sister’s Christmas because they had to divvy up the main course and mine because I was heartbroken and embarrassed. This was such a low brow way to handle this situation. Just 2 weeks before I sent them 15 choc croissants and the only sent 8, I thought that was a fluke, but I would caution against ordering ant prepared meals from this company, especially for a gift. Hugely disappointing, not to mention deceitful.

My husband has started a collection of Wüsthof knives for me. He typically purchases at a competitor who has provided great customer service over the years. He purchased my Christmas gifts several months in advance, as he always does due to our business's fall travel schedule. He purchased from Williams-Sonoma because he was in the area of one of their stores. He mistakenly purchased a knife I already have. I opened his gifts this morning. We decided to go right away to exchange the knife. I already had the one picked out that I wanted. They refused to do the exchange because we were past the exchange window. We had the original receipt, the item in its original, unopened packaging, and I wanted to exchange for a more expensive item.

On November 29th, I purchased a Breville Barista product for $1,306 (regular price $1,499, on sale for $1,199 at the time). The delivery was scheduled for December 4th, but instead of the correct product, I received a cookware set valued at $250. Since then, it has been a nightmare trying to get the correct product delivered or even receive a refund. While the cookware set was eventually picked up, every follow-up call has been met with excuses and empty promises, without any real effort to resolve the issue.

Looks like this company is going to ruin our Christmas! I ordered a 200.00 gift certificate for my husband on Dec 14th. It now appears stuck in Oakland with no UPS scan since the 19th. It would have arrived ON TIME had they not waited 5 days to ship. To add insult to injury I have been spammed 20 times with promotional ads. I will NEVER EVER do business with this company again.

I want to give zero stars. Never have I had as bad customer service as I have at Williams-Sonoma. My order is VERY late, estimated delivery date is not even available. I needed to order same product from another company, arrived next day, but Williams-Sonoma won’t let me cancel my order. I can only return it, when it arrives, but they don’t know when that will be. How to return something I never received? I have paid for it though. I don’t know how any company can afford to treat their customers this way. I don’t think I will ever receive the product, or get back what I paid for it. I have spent a lot of time trying to solve this with them. Just don’t order anything from Williams-Sonoma.

Purchased a Snoopy Advent Calendar for my son which has chocolates. He informed me that today's was empty and so were the rest of the days until the 25th. Considering the cost, very disappointed (and so was he!).

I ordered a cheese and charcuterie box with Christmas delivery chosen, which was shown as December 20th. It arrived on the 17th instead. This means the gift-receivers have the choice of waiting to eat eight day old ham and cheese or open it early before we arrive to see them enjoy it. Why offer the Christmas delivery at all if they were going to send it early? Their phone customer service is non-existent, so no help there. I will not order food from them again.

I recently ordered Williams Sonoma Limoncello Lemon Bars. I love Williams and Sonoma and have shopped there regularly. But these bars are a real disappointment. There is no lemon flavor. They are thick and gooey. The cookie crust is thick and had very little flavor. For what they cost, I am very disappointed. I love lemon and wanted these for Christmas. It is the first time I threw something from Williams Sonoma away.

Why so many negative comments? I have always shopped at Williams Sonoma and enjoyed doing so. I love their merchandise and is only sorry that there are only a few stores here in Toronto. I just purchased their Fleur De sel counter top spray and will be shopping for more products for the holiday. Great gift ideas can be found in the stores.

After years of delicious Galaxy sticky buns, this year’s order failed miserably. Although the package arrived frozen and in ostensibly good condition, the syrup and some nuts were smeared all over the sides of the box, resulting in a sticky-less bun. Upon contacting Williams Sonoma, the company refused to replace or refund the cost without photos of the product which did not occur to me to take. This review is to advise all WS customers to take photos of any problems encountered with your orders.

I love this place. This place is the best. I go this place daily and I purchase a lot of good items. This place has everything you need to be a good store and more. I have no idea why there so many negative reviews.

I ordered something on their website, when I checked out, it said free shipping, after I paid with my credit card, I received an email confirmation showing $17 shipping charge. I tried to cancel the order online, and couldn’t. When I called their customer service, they said my order cannot be cancelled. They agreed to issue me refund for the shipping charge. When the refund came in, I found out it’s in the form of merchandise credit which is not what I asked for since I don’t want to shop from them ever again. I have to call them again to make them refund to my credit card. They said I have to wait for two more days for them to process the request, if I don’t hear from them, I have to call again. I think they just want to make it so difficult l will eventually worn out and give up. It’s deceptive and despicable practice. They should not stay in business!!

At their store I purchased a 6 inch SHUN chef knife and then decided to also purchase a 3.5 inch paring knife as it was on sale for 49.99 so I also opened their charge to earn points. As they did not have in stock at the store they placed an order for it to be shipped to me. I saw later that I was charged the non sale price of $99.99. I called store and Mary was busy so I had to leave my number & did not receive a return call that day.

We purchased the Kendall crib before our little guy was born to attempt to have a running start ahead of the craziness of a newborn. It finally came time for our 18 month fella to enjoy his new crib & as soon as I placed him in one of the bolts holding the mattress base broke (it had been pop riveted & from the looks was not done correctly & was only attached due to the paint that was applied. I contacted customer support (after finally finding how to speak with someone) & was told that there was nothing that could be done because we had purchased the product two years ago. From my knowledge of manufacturing the issue would be enough for a recall of all Kendall cribs. Please buyer beware, steer clear of the Kendal ‘Death Trap’ Cribs.

William Sonoma is fine but their choice of UPS for deliveries is not. Years ago UPS was reliable, today they never are. Williams Sonoma, you drag your reputation down by using this once long ago reliable carrier. Times have changed. UPS is a mess.

It's Nov 29 and the day has arrived when our fresh cut Christmas tree arrives from Williams Sonoma. We ordered back it back on September 22. So, we go online to check tracking. The order has been 'Cancelled'. The whole family is disappointed. Christmas is essentially ruined for us. This was to be our annual, fresh, 8', Fraser Fir. There is no place to now find a tree like this. Terrible service.

If I could give negative or zero stars I would. Dealing with an online purchase and even a simple Halloween purchase that doesn’t require them building any furniture from this company is a nightmare. They blamed it on a third party and told me they are doing me a favor handling the problem for me but yet my order was with Williams Sonoma and so was the payment. No customer can see and know the third party to step in and take care of a problem with a third party when the order and payment is to Williams Sonoma. Not only did they not ship the item, some customer service reps wanted to convince me it was shipped but UPS didn’t update and that was weeks ago.

I will never be shopping at Williams-Sonoma again and I am heartbroken about it because I love their products. My husband and I used WS for our wedding registry and from start to finish it was a disaster. Their website doesn’t function properly so we were not notified when we received gifts, they do have a gift tracker but it doesn’t work property. Two of our gifts got sent to a random address and when we contacted customer support they couldn’t figure out what happened. The registry puts in the dress automatically and doesn’t let guests see it. Some of the gifts were delivered to our address and two others were sent to the wrong address in a completely different city. The agent we spoke with said they would look into it but then never contacted us back.

I ordered Williams Sonoma's Electric Pepper Mill 6 weeks ago. When it finally arrived I got a non-functional, incredibly badly designed hunk of junk, very complicated and very tricky to take apart (necessary before first use and charging, to remove pull tag) and put together-- with *No instructions whatever!*. The box and so-called users manual offered nothing but hype (well, except for "don't put in dishwasher!"). When I finally got the mill together, following users' comments and instructions (Not Williams Sonoma's as there are none), I found that (as many also noted) the adjustment produced the same grind at all settings -- ranging from dust to large pieces of peppercorn. I repacked it, traced the order, filled in the form -- and discovered that the mill is non-returnable. Photo: samples of grind at all settings; closeup, selection from samples.

The switch to Jaquard made in Portugal was a mistake. There is NO comparison to the Russian Jaquard. You must seriously rethink this, these products are NOT from the same universe. Purchased a couple of new runners and tablecloths. Frankly, the quality is embarrassing, I will not be using them. Shame on you! Clearly, this is a money grab. When spending $200 on a tablecloth on expects and demands better.

I used to be a fan of Williams Sonoma. Then, September I bought a chef knife and everything changed. They keep pushing the order back and when I asked for a refund or a credit, they wouldn’t let me because they said it is a “vendor issue.” They keep lying about the estimated delivered date. So far, as of today I still haven’t gotten any updates. They are an untrustworthy and a terrible company for customers. Don’t buy any products from them.

I ordered a Santa Claus mug, ** version but received ** version. I contacted customer service and was told this happens all the time but they would reorder. We verified the skew to confirm I ordered the correct version, and I had. This was reordered by the CSR and I just received the wrong one again. I contacted the company and they told me the CSR ordered the incorrect one, having used the original skew, which was correct but still seemed to send me the wrong one. I have had this same issue with Pottery Barn, ordering a comforter and shams, which never got included. Same issue as above. I returned it to the store, which I was told by the clerk that the shams aren’t even available, that the catalog was incorrect. At this point I am done doing business with your company after have been a 25 year long customer, have spent thousands of dollars.

Updated on 12/05/2024: I have previously wrote a complaint about my Le Creuset Dutch oven being backordered and delayed 3 times. As soon as I thought my package is finally arriving after 2 months of waiting... Guess what?? The only update is the package label has been made and the product not even handed to Purolator. So what am I supposed to do at this point? Customer service is useless, they provide no real solutions to help with the problem. William Sonoma is a lying, deceitful, untrustworthy company that no one should shop at. They should be out of business for how they do their business with customers, creating unnecessary stress and anxiety for customers after spending hundreds of dollars on their products. I am never ever going to shop here ever again and hope new customers read these reviews before deciding to shop there and put them out of business

I returned a gift & got an e gift card in August. I placed an order online & the order got "stuck." It has taken more than 3 months, 4 hours of my life on the phone with agents, and no resolution. William Sonoma still has the $300 of my friend's money and I have no goods to show for it. Each agent says they have resolved it and I continue to wait and nothing arrives. It's actually fraud at this point. Do not recommend if you want to deal with their customer service team that cannot make anything happen.

I bought a set of bath rugs that were not described accurately on the website. I tried to return these online just a couple of days after delivery, but it said “not within the return window”. I tried calling but was on hold for an hour so I decided to try returning it in person, only to find that the store nearest to us had closed. I called again several times, finally getting through clearly within the 30 day return window, only to have the polite but unhelpful customer service person telling me over and over again that I couldn’t return it because it wasn’t within the return window.

I have not received the package, and there have been no updates on the delivery status, which has caused some concern. They cannot provide me any information about the status of my package. Very frustrating!

I’m reading Nalberto’s claim and I am surprised because I am experiencing the exact same problem. I ordered a Breville Air Fryer Pro with accessories as a gift for someone. The accessories showed up but the air fryer didn’t. After 5 calls to W-S customer “care”, I finally cancelled the order because they didn’t really seem to care. I ordered the oven from Amazon and it arrived in three days. Williams-Sonoma had promised to refund me $434, which I had paid out of my bank account. They didn’t. I called two days later, and they sent me an email confirming the refund would show up in 3-5 business days. Two days later I received an email that a new order had been placed for an oven and was shipping to my recipient (who by now already had the oven I sent from Amazon!).

I placed an order for an oven air fryer on sale. Order was verified and I was charged. A few days later I check the shipping status and it shows the order was canceled. I call, they verify my info over the phone and transfer me to customer service to reinstate my order. I wait on hold for an hour, and speak to a friendly yet unhelpful agent. They won't transfer me to the supervisor because that's the new company policy. Now they want me to reorder the item at full price and they will mail me a gift card for $100. I will never order from Williams-Sonoma again. Worst customer service ever.

The ONLY reason I’m giving 1 star is because I have to. I always loved Williams Sonoma and their other brands. For a company that puts itself out there as a “ high end” company with prices to match, they sure don’t care about their customers. I had ordered a set of the Le Creuset Vancouver mugs. Imagine my surprise when I opened the box and found a Le Creuset mini round cocotte in a totally different color than the mugs I had ordered. That was bad enough but what happened next was appalling. I called customer service and the agent told me she would do a replacement but I would have to wait until the other item had been returned. And that she would email me a label and I would then have to take the item to UPS. REALLY???? Why should I have to be inconvenienced for Williams Sonoma’s mistake?

Updated on 10/10/2024: They have advised that they will try to cancel the order. I hope that is the case. This was still a very bad experience and I never should have to contact Consumer Affairs to get an order cancelled that was expected 3 weeks ago. I appreciate Suzanne's help but this should not have been this hard or time consuming. (30+ minutes to deal with this.) I am unable to give a better rating especially given they promised to try and cancel the order and have not actually cancelled it.

I bought a pizza crisper at the beginning of September. When I received a package, I noticed that I had been given a pizza stone that I did not order. I called the company and they gave me a UPS tag to send it back. However, I had to drive to UPS to drop it off. I asked if they could compensate me for my time and gas and the rep told me that Williams Sonoma would consider compensation after I received my item. They would not mail the item I ordered until they got the pizza stone back. I returned the item...and waited. UPS tracking said my order had been returned, but nothing had changed on my status. I called Williams Sonoma customer service a second time. The rep said, "Oh yes, let me manually change the status. It has been received. I'll send out your order." Again, the rep said no compensation until I get the item I ordered.

Updated on 10/17/2024: Amy ** Williams-Sonoma Inc. CB Senior Lead does not follow up customer concerns. Promises made by online customer service representatives can not be trusted. After my order was botched, three times, cancelled, and rerouted from out of state on what supposed to be an overnight delivery WS refused to honor a second 10% promised discount. Integrity does not exist behind a veil of the words "Corporate policy" and management unwilling, or unable to listen to customers. Placing your inquiry call on hold, endless apologies with zero substance is the WS protocol. Management will not respond to written correspondence, or calls once your credit card is billed.

This use to be such a great company. Will no longer from them due to decline in service and quality of products. Waiting on an olive oil since June. Now saying it will ship in Oct. OLIVE OIL! Such a shame as this used to be the go to company for quality items. No more.

I purchased the Williams Sonoma honeycomb dishes (both patterns with the black and gold honeycomb on the outside and with the bee in the centre). After a few months of regular use the bee pattern has rubbed off into our food. These were very expensive dishes. We are concerned with the safety of these dishes as well as the fact that are no longer nice looking. I contacted Williams Sonoma and they really won't do anything for me. I would not like others to have this issue.

I will never do business with this company again. I placed an order in February 20th, 2024 for a dining table and chairs. The chairs arrived first and they were holding the chairs until the table came. When they finally called (keep in mind it is now August) to let me know the order was ready, they told me I had 7 tables to be delivered. When we finally got it dialed in that I only ordered one we set up delivery. The first delivery was cancelled because they had no driver and the second delivery was cancelled because the truck broke down. Keep in mind each time my husband is at home waiting for the table and taking our existing table apart.

I would like to give them no stars but not an option. On July 26 I ordered pastries for almost 70.00 just wanted to try them. It is now Sept 4th no pastries yet. I had numerous conversations with them wherein I was advised they sent a cancellation request to the vendor but hadn't heard back from them and it could take anywhere from 5 to 10 business days to infinity! The last customer service person said they would refund my money and the pastries are still shipping I could keep for free. I contact credit card and put in a dispute so credit card gave me my $. Still no pastries yet they claim they are being shipped and will be here today. Inept company, inept vendor. Terrible terrible terrible.

Horrible experience! I placed an order on August 18th. The order was accepted with the delivery date for August 27th. The card was charged, yet the product never shipped. On August 29th I called the customer support and was assured that a cancellation would be placed and the refund would be promptly issued. Now I am told that I would have to wait an additional 10 business days to receive my refund. This is unacceptable. I do not recommend doing business with this company.

After 3 customer service calls, I've had to resort to an Amex dispute for an order WS failed to ship. The service has been so bad, I won't use them again. Calling CS was useless, and they're refusing to cancel the order. It's just insane.

Horrible customer service and awful business practices. Whoever took over this company is running it to the ground. I placed an order for two food items that never came according to the original delivery date I was given. Weeks later, and after several attempts made to contact the vendor, William Sonoma promised to cancel the order and issue me a credit. They never did. As I type this I’m on hold for the tenth time for over an hour to get this sorted out. William Sonoma is now nothing short of a SCAM. Do yourself a favor and spend your hard earned money elsewhere! These people have no integrity or respect for their customers…

A couple of years ago I purchased a 12 place, 5pc, Aston style flatware by Robert Walsh. After the first trip through the dishwasher the knives looked as if there was rust on them. I went back to the store to show them and of course they will get in touch with the manufacturers representative. Never heard a word. Went back again, same response from W-S. Again no response. I went through this drill about five times with additional phone calls with no hope in sight. Finally my wife told me to forget it. The knives can not be put into the dishwasher because most foods like peanut butter, jam, gravy will not be washed off the knife blade. The knives must be washed by hand. After spending over $450 on flatware, that's a hard nut to crack.

Macael Marble pastry board arrived badly chipped. The sticker price on the board reads "was 139.99 now 79.99". I was charged 139.99. Customer service called me a liar, saying there is nothing in the system that shows a price of 79.99 so it was likely a sticker from some other item that found it's way onto my pastry board. See photos- the sky is the same and the tag has a description of the named item. This board is very heavy to return so I told the rep I would keep it, even damaged, however, they should honor the sticker sale price of 79.99. She insisted that there was no such sticker and would not allow me to show her photos of the damage or the sticker tag. When asked to speak to a lead she stopped talking and I listened to her type for 15 minutes. This company is absurd! Do not recommend!

I would give WS a zero or negative rating, if I could. I bought an Instant Pot on their website on July 4, 2024 and the delivery date was supposed to be between 15 and 16 of July. Turns out I only received the item 10 days after, on July 24th. Since it took WS over 10 days from the promised delivery date to fulfill their commitment I intended to start a return. That's when the problems started... WS's website states that items can be returned within 30 days from delivery, but that some items aren't eligible. There's no clarity on which ones and why (the Instant Pot certainly wasn't on the list). But according to their website the item wasn't eligible for returns. Why? No explanation...

I placed orders to be used as Christmas gifts as I like to shop early when I find good prices. At first the orders said they were going to be delivered around August 11th. After accepting and confirming my orders and putting a hold on my Williams Sonoma Visa card the price increased on the website and all of my orders went to a backorder status. California has consumer protection laws and no company is allowed to take an order and then cancel It (which I believe they are trying to attempt with the backorder as the item is available for purchase right now on their site with the same delivery date as mine).

I have been shopping at WS since 1992 in stores and online since 2002. Customer service was always stellar. However, in the past 5 years, whoever has taken over customer service has mutilated it. It is HORRIBLE. My most recent horrible experience, is that I ordered the Bridgerton Floral Petit Fours, Set of 30 - on 6/18/2024. Today is 7/17/2024 and the "vendor" has not even sent the item to UPS yet and there is NO forecast date nor tracking as to when UPS will even get the product from the "vendor". WHO IS THE VENDOR????

Disappointed that Williams Sonoma promises but fails to deliver!! And you have to pay for it anyway. ☹ Specifically, the order placed on May 1, 2024 was scheduled for delivery on Friday, May10, 2024. On Thursday, May 9, 2024, I noticed that the original delivery date was removed and the status of the order was “has not shipped.” I called Williams Sonoma customer service and explained that my delivery was required to be received on or before Mother’s Day (which was May 12, 2024). I considered any delay in delivery to be a breach of contract and that I needed verification that it would be delivered by then or I would need to cancel the order. The customer service agent agreed and I was told that I would receive a call back on Friday to verify the shipment. I never received a call back.

I have to say I ordered a couch that came early. But this company is way behind the times in the dark ages. They give you a business account and then you can't use it. They have you on the phone for hours. Customer service is nasty and unhelpful. They make it impossible to shop. What a big disappointment. Love their stuff but they literally make it impossible to shop. Customer service is horrid. My last order came and the box was completely open. Lovely.

I’ve given them 2 because I ordered 2 gift platters both for post surgery recovery meals. 1 was delivered with no known issues, the other arrived and was inedible because the contents were hot. They were both beautifully packaged but no ice left in one. The receivers didn’t tell me until the following day as they didn’t want to hurt my feelings. I contacted WS was asked for a photo. HUH? How does a photo prove the temperature of a product? There was at this stage no photo available because it had been thrown out. They just fobbed me off. Ridiculous and disappointing.

Suzanne did a great job resolving our issue.

They refunded my account. Thank you Williams-Sonoma!

This company is really struggling. I ordered a new coffee grinder last week as a birthday gift for my son. It arrived today but much to my surprise someone thought it would be funny to ship me a set of four plates instead. I called Customer Serving and explained what happened and asked if they could overnight me what I ordered. Unfortunately I was told they would not be able to help me. I spent near 45 minutes on the phone and will not receive what I paid for until next week because of their policies.

This is a horrible company… They have white glove delivery for $275. My building has a delivery window from 9:00-5:00. I asked them to give me a window between 9:00 and 5:00. They claim they could not honor that request. I have bought so much furniture from other retails and have never had a problem up until this point. Customer service is not nice. So they give me a window from 4:00 and 6:00. I called them and told them I took a day off of work. They do not care.. This is the only company I have ever dealt with that did not honor a building restriction and their shipping is white glove. You are supposed to be allowed to tell them when you can get deliveries. I will never buy from them again.

I was told by customer service to return my wrong order to UPS. Once they receive it, I will get the correct order. I'm frustrated that I have to spend time traveling to a UPS store just to return the wrong order they sent me and then wait even longer to receive the correct one. This has been my very first order with Williams Sonoma, and it's not a good experience.

I ordered some Bridgerton Teapot cake pops from Williams Sonoma for a shower. The description stated that they would be shipped chilled in gel packs. I received them and they were not chilled, there were no gel packs in the box. They were in a white box, within a brown shipping box. When I opened them, I found the teapot handles and flowers cracked and broken. So disappointed that I can't serve these at the themed shower.

I have shopped at WS stores over 20 years. The quality of Customer Service and a particular furniture order left me with a cynical impression. When calling about this order, I got multiple different responses, promises and lies. I ordered a table in February using Key Rewards, A birthday reward and gift card. The order was scheduled for delivery in March, then April, then August. The dates kept changing and delayed multiple times. I called multiple times and spoke to multiple different CS agents. One particular morning I received an email telling me my order was OUT FOR DELIVERY. I waited patiently thinking, "is it even possible?" Alas, the next email told me, "Delivery Cancelled".

In November 2022, we spent over $1,500 buying what we thought would be dishes that would last. Within the last month, we've had one piece fail from the following sets - and by "fail" I mean PIECES fell out of the items. We did NOT drop them. Apilco Très Grande Porcelain Cereal Bowls, Set of 4 - crescent shaped shard fell out of the center bottom of the bowl. Pillivuyt Perle Porcelain Dinner Plates, Set of 4 - two large pieces cracked off the edge of one plate. Pillivuyt Perle Porcelain Pasta Bowls, Set of 4 - crack down the center of one bowl. We use them daily. The quality is so poor. I already spoke to customer service (including photos of the damage) and went to my local store to ask them for replacements. "Nothing we can do". Option given - buy new sets. Not likely.

I ordered a sofa from Pottery Barn in January. I am getting the run around on when it will be delivered, initially it was supposed to be in April. I'm beyond frustrated and have contact their top executives who seem to have little concern. I paid for my items in January. I paid for the $279 delivery fee then as well. I've spent over $900 in delivery fees alone this year with WS. Yet I can't get a date on when I'll received my sofa. I'm very tempted to file a class action lawsuit against this company on behalf of the many, many complaints I've seen on similar issues.

Don’t buy from this store. They are steal your money. We order with them in store a fruit bowl and I paid $30 for shipping. When I received I didn’t like it. So when I returned to the store they took $60. I said for what? They said both way shipping. Both way? I brought it to the store. They said this is our policy. Their policy is to steal money from people. Do not buy from them and we should report that store to the police department.

I ordered 2 flower pots from William Sonoma on Tuesday, and paid the additional charge of $26 for NEXT DAY DELIVERY on May 1, 2024. It never came yesterday....and I've gotten an email saying it will be delivered today on May 2. I called customer service today and spoke to a man that put me on hold three times.

After just being informed by Williams-Sonoma that they won't publish my review, I decided to find other places that will publish it. It's one thing to promise and not deliver, but then to solicit feedback in the form of a "review" and then not publish it, is really obnoxious. I guess these companies think that we'll just accept poor service and high prices.

I placed an order for a Phillips espresso machine on April 12th with an estimated delivery date of the 18th. I get a shipping notice on the 17th and it shows label created. It showed the same thing on the 18th so I knew there was a problem. I called “customer service” to inquire and was given no real information on the order. I was transferred to a supervisor which was very apologetic. I was told that she would reach out to the team and get back with me for information. I would hear from her the next day. I never did. The 20th rolls around and still no machine. I call and cancel the order to which the set up a replacement order showing a May 12-15 delivery. I cancelled that order and asked for a refund. I was told my gift cards would be refunded in 24-48hrs the credit card would be 7 or so days.

Purchased a Hestan Nanobond cookware set in Winter Park, FL. One of the most expensive sets in the store, only to see they dropped the price by 20% 2 weeks later. My husband went to the store with the receipt to ask for an adjustment only to be told by the manager that they no longer adjust for price changes within 30 days. Had I of known that, I would just have purchased through Amazon who also places these products on sale. Most high end retailers have better business practices than this. No longer will I be a customer of Williams Sonoma.

Will never purchase anything from you again. Purchased a cutting board in January and over a 3 month period Williams Sonoma sent 2 which were cracked and another which was the wrong color. Clearly no oversight in the shipping department. You need to properly secure and verify items before shipping; especially if I must travel to a UPS store to return items due TO THEIR NEGLIGENCE!!!! Who is reimbursing me for my travel time and expenses???

Made an online purchase at Williams-Sonoma earlier this evening. The product was Calphalon elite pot. The price I paid online was $99 plus tax. The charge went through, gave me an order number confirm via email but when I went on to my credit card, I noticed there was an extra $20 charged. Created an online account and paid for the product. There was a stated free shipping which was reflected in my bill. When I checked my credit card, I was charged an extra $20, I called customer service service and they verified the extra charge. I was told that the $20 was for packaging the product and that shipping was free.

I ordered a French Cheese Collection from Williams Sonoma and two of the three cheeses were substituted. I understand that it said that substitutions are possible but they should have notified me to see if I still wanted the order because the majority of it wasn’t what I ordered. I know it comes from the cheese company directly but I am still paying Williams Sonoma and if substitutions are necessary I should be contacted by Williams Sonoma themselves. I don’t feel that they are standing behind their product. I wouldn’t accept a brown pot if I ordered a blue one. I can’t even return my order.

I have used the Williams Sonoma 25-yr. Barrel Aged Balsamic Vinegar for many years. Ordered a dual bottle of the Balsamic. When the original order arrived only one bottle was in the box. Called customer service who assured me I would receive the missing bottle. Nothing for over a week... no confirmation e-mail nothing. Called back a second time and this time received a confirming e-mail for the order. Over the years, these bottle would arrive in air-cushion tubes to protect the bottles. These past two deliveries the bottles arrives wet and sticky like they were in a case that broke. Nasty the way they arrived just wrapped in paper, with the paper sticking all over the bottles. I am very disappointed.

I ordered 10 Easter Baskets for my employees and children. I spent 1300. I spent over an hour on the phone placing an order. I was promised the baskets of Good Friday. They never came. I called multiple times, and put in five hours of emotional labor with their front line and supervisors. They then promised me that the baskets would still arrive April 2nd as my people were expecting and that I would get a gift card for the full amount as compensation. The baskets did not arrive again as promised. Another hour on the phone and I was told that since I was given a refund that the baskets were cancelled. This was not the agreement. I'm more than disappointed. NO COMPENSATION. AND so much disappointment and wasted hours.

I ordered chocolate and cookies for Easter. They arrived broken and it was too late to order from anywhere else. There was no effort to replace or offer anything else. They issued a refund but didn’t acknowledge that I now didn’t have product to give on Easter. A poor excuse from customer service saying the system doesn’t allow for extra compensation. Go elsewhere!!

I don't know what has happened to Williams Sonoma. Their quality has tanked to the worst (unless it's a name brand like All Clad). Dishes arrive warped. Other dishes arrived with the paint chipping off (non returnable because it was on sale). I finally threw them out. Now I receive Easter little cookie houses and they are smashed up and ruin from the ridiculous shipping technique. No bubble wrap and crammed into a tiny box. Never again. I'll to Sur La Table for all of my cooking and tabletop needs.

I ordered a casserole dish in December and was sent several emails saying the “in stock” item I had ordered on sale was now back ordered and delayed until February. In February I received another email stating the same with a delay until March. Then in March another email stating it was delayed until September! I looked online and the exact same item was in stock! I called W&S each time I received an email and they informed me their online system just wasn’t updated yet…. Yesterday 3/18/24 I received notification the order was cancelled completely due to being out of stock. Guess what? It’s still available to order online. I called AGAIN and was told “sorry. I’m not quite sure what happened. But would you like to reorder at the regular price?”…. This is so ridiculous. I will never order or shop in person at W&S again.

In December 2023 I ordered 4 counter chairs for a client. I attempted to get a sample of the finish option the client chose as these chairs are made to order, but was told none were available. The client elected to order anyway based on trusting what was pictured on the WSH website and the fact that I have never had a problem before. However, I have never had to return anything before. The counter chairs arrived on 2/27/2024 and the finish on the legs was not as pictured on the website. I contacted B2B customer service immediately and they asked me to upload photos which I did.

I ordered two sets of Alton Flatware spoons about two months ago. Williams Sonoma raise the price on four spoons from about $80 two years ago now to $138.95 for four spoons in 2024. That is far greater than the most severe inflation. To make matters worse, Williams Sonoma charges $40.00 for shipping. I tried to purchase the spoons in the store to avoid the outrageous shipping charges. Although the store lists the spoons on display, the spoons are not available in the store. So I paid $300.00 for eight spoons. That's obscene. To make matters worse, Williams Sonoma still has not delivered the spoons.

I ordered a front door wreath and was shocked at the size when it arrived. It was small enough for a doll house. I tried to return, but returns are not allowed. I tried to review, but reviews are not allowed. I would not recommend shopping from this company. I found the same wreath at twice the size on Amazon for the same price. No more Williams-Sonoma for me!

This outfit can't take orders or process them because of the garbage system they employ and the garbage people they employ. This company is complete garbage, and should be avoided at all cost. They should be put out of business as soon as possible.

Only shop here if you want no customer service and no help at all with multiple false charges. I bought an item that was backordered, and every 2 weeks I get a new charge on my PayPal account. The old charges are never cancelled so they are all pending. Contacted William-Sonoma and they initially refused to admit the charges were even theirs, just blew me off; then admitted the charges were theirs but told me to dispute them with PayPal. Way to take no responsibility at all for your customers and generally waste my time. There are other places to shop in this country.

If I could choose ZERO, I would have. February 9, 2024 - I just received a product that I purchased on November 2, 2023. Williams Sonoma should update their website so that a consumer knows before they purchase an item that it is going to take 3 months to receive. Ridiculous

I purchased holiday gifts Nov. Mom & grandma made hot chocolate late night & was awful. $26.95?!! Called WS cust svc-redirected to retail store. Told I’d have to bring it in 45 min away for 1x refund!!!!

I got involved with Williams-Sonoma through a Pottery Barn. Order placed to get my grand kids costumes in November 2023, that an invoice would not be issued because of a dispute we placed back in September 2022 through Capital One. We are responsible to pay the amount of $121.20 for failure of key rewards being applied. Williams Sonoma claims that we owe the money since the Capital One credit company issued us a Visa card that failed to work or notify them. (WS) from September 2022. The balance on capital one as of today February 2, 2024 is zero. On November 11, 2023, a chaotic day for me to bring everyone online/board to gain a solution and, BUT WHY AM I INVOLVED, with this as my frontline to deal with WS is Capital One credit company.

I wanted to place an order for $200 of cutting boards and towels. I was going to be charged $37 shipping/handling. Tried to have it shipped to store - same charge. Tried to change to pick up in store - the cutting boards could not go to local store for some reason and needed to be shipped to me at a cost of $37 for $60 worth of boards. It took 2 days and separate phone calls to corporate and local store to figure this out. The website was clunky and useless. I switched to Sur la Table which is sending the boards for $0 shipping. I was a longtime W-S customer and they have lost my business over excessive fees.

It’s by far the worst customer service experience with any company, ever! I ordered a king bed and a queen bed in July 2023. As of today, I still only have a king bed frame without slats - my mattress sitting on temporary frames I ordered from Amazon. The first three scheduled delivery were cancelled the day before the confirmed schedule via a text, no explanation. Williams-Sonoma claims it will only delivery when everything is ready for the entire order. However, the next three showed up with random piece of my order, one with only the king bed frame, no queen bed; one with only the queen bed, no king bed. I called customer service many times, I filed a complaint on the customer service portal of the company website. The only response I ever got was when I posted on Williams Sonoma’s Instagram and someone PM me “please send your order number and someone will contact you.” No one!

I ordered an Italian pasta crate as a Christmas gift on 12/18. Their site said delivery 12/29 which would be late for Christmas but I apologized to my daughter in law and explained it. On the 29th, there still was no update on shipping, so I called customer service. I was told it was a problem with the vendor and at that point they couldn't even cancel my order. I was told they had been having problems with their tracking. Then probably trying to make me feel better they told me they had other problems with vendors and customers that ordered Christmas dinners for 12 didn't get their meals because of a shortage of mashed potatoes, so their Christmas dinners were ruined.

Bought Soda Stream, on bottom of page it had a thing to add replacement CO2 bottles, so I did. Used the one in box with Soda Stream first. Went to replace it, new one Soda Stream on it, thought nothing of it. Wrong one!! Got stuck, finally got it out. Called Williams-Sonoma. Was told they will not allow return/exchange of that item. Pretty much too bad. I asked what am I supposed to do, lady was silent whole time. Hung up, tried calling back, closed. So I'm just out 200.00$??? IN TEARS!

Updated on 01/12/2024: This review was already posted on 1/5/2024 but I do not see it in reviews. Perhaps because company responded that they would look into this issue and asked for order # which I provided. Nothing happened since then. Company did not refund money for my order: My credit card was charged on 12/16/2024 but order was not ever sent. It is about 60$. Not sure if Dragon is a person or AI but they obviously did not read carefully my review: I want the money back, not to send the order. On my account under ESTIMATED DELIVERY is saying: "We're sorry, a delivery date isn't available yet. We're committed to ensuring a timely delivery. Please check again for the latest update. Image of Olli Salumeria Assorted Salami Mix. Olli Salumeria. Assorted Salami Mix. Item #: 2147841

I ordered a Christmas wreath on Dec 10, 2023 online through Williams-Sonoma and estimated delivery was December 20th. Here is it January 5th no update and no wreath. Called to issue a refund and they are refusing. Per their policy I have to file a request and wait another 7-10 days to see if I am eligible for a refund. They charged my credit card on December 10th. This is stealing in my opinion.

I ordered some beef Wellington Minis for the Holiday. After cooking them, they had some type of black plastic on them. Come to find out, they were from the pan that came with the Wellingtons. Several of my guests had ingested it. OMG! I contacted the customer service and they said they can either replace them or refund the cost for them. I requested that both be done. The representative first informed me that she wasn’t able to do both but later said she would. Several weeks went by and neither the refund was processed nor the replacement was sent. When I called back the second time, I spoke to Nancy, THE SUPERVISOR.

I ordered an item to be sent as a Christmas gift. When the item was received, it was placed in a box without any padding, thus the item was broken. I called Williams Sonoma customer service, and was told that a replacement will be sent immediately. They did ask me to return the item. I had to ask the person that I sent the gift to to go to a UPS store to return the item. Such an inconvenience and so embarrassing! Fast forward one week and a half later, no replacement was received. I called Williams Sonoma again, and was told that they were waiting for the returned item before they would send out the replacement. I guess I was lied to by the original customer service representative.

I placed an order in early December and got an estimated delivery date before 12/26. Never received it. Called customer service and was ghosted three times like they literally disappeared and left me hanging. And then the other person was super rude too, making side comments when I finally cancelled my order due to frustration. I will avoid purchasing from their online store.

We ordered from this company a complete dinner (turkey, ham and the sides). They said it was going to come in multiple packages between the 13th and 15th of December. We waited until the 23rd and nothing came. They messed up our Christmas. The funny thing here is that same thing happened 2 years ago for Thanksgiving and We decided to try give them a second chance. They promised a refund and they probably will. But we got in big troubles trying to find something for our table. I won't ever order from them again. I won't recommend their services to anybody

I received one of Williams-Sonoma's expensive cakes for Christmas from a friend of ours. When opened, it smelled like liquor but none was listed on the ingredients. I'm assuming that the Apples in the Apple Cinnamon cake have spoiled. Contacting their Customer Service didn't resolve the issue as they needed an order number to replace the item. I certainly was not going to contact our friend to register dissatisfaction with it as he is elderly and I didn't want to make him feel badly.

Buyer beware. I placed a Black Friday order that was supposedly in stock with “limited” amounts left. When I went to check my order status days later, I learned there was no stock. It was back ordered, but still expected by Christmas – barely. When I ordered, why wouldn’t their website reflect that they were out of stock?? There was no email alerting me of the problem with my order and that my purchase was on back order. I had to proactively go online to check. Because of that, I checked again a few days later and the back order was pushed out to January. Again, no email alerting me of this issue. For any other company, I would have received an email alerting me of the delay. This is an important customer service step, especially around the holidays. Who has time to check every order to ensure they will arrive in time?

This has got to be the worst online shopping experience that I've ever had. Even the small online shop have better processes and customer service. I originally ordered a Le Creuset pot on December 7th for my wife's birthday, which is on the 21st. We received the initial or pretty quickly, but the pot was missing the enamel coating on the inside. We quickly called customer service, and we were told they'd go ahead and start a return for us, and simultaneously do a reorder, so I'll have the correct pot in time. We were also told that I'd receive an email with the return label. After waiting a couple of days with no email, I decided to log in and noticed that the return process wasn't completed, and so I went started the process. I also called customer service and asked them about the status and was told they wouldn't ship the new pot until they've received the return, but she'll start the order process, so there won't be any delay in shipping after they receive it.

-Placed an order on Nov 27th. -Got a shipping confirmation on Nov 30th. -Checked tracking number and the package was not shipped out as of Dec 6th. Called customer service and got an arrogant representative who kept on cutting me off and insisted the item was shipped out and didn't even want to acknowledge the fact that Purolator website and call centre rep confirmed the package was never handed over to Purolator.

HI I want to share 1 of the worst consumer nightmares in dealing with a return to Williams-Sonoma. In October I shipped back aN $800.00 dollar Espresso maker, it was a present and the it was not satisfactory in terms of the crema on top of the Espresso to the gift Recipient. I called, had them drop off and shipped back in early October. They issued 5 Emerchandise gift cards that would not load, and I kept getting error messages, Each time I called they resent and the same happened. We are now DECEMBER 1ST 2023, I am still waiting for my $800.00 DOLLAR supposedly mailed gift Card. They are REFUSING TO CREDIT ME BACK TO MY ORIGINAL FORM OF PAYMENT. They are CROOKS, UNDERHANDED & LIARS. SCAMMERS. THEY SHOULD NOT BE IN BUSINESS.

After communication with a very wonderful representative from the company, she was able to work to provide a refund in merchandise credit and I was able to return the dinnerware. Thank you again!

I've ordered from Williams-Sonoma for years. Pricey but good for little gifts here and there. I had an order for some Christmas presents for family for $107, they ended up charging my account $153. There was $19 for shipping then they added an additional $20 surcharge for orders in Hawaii, that was not accurately reflected in the bill so it was really confusing to understand. I reached out to a few customer service reps who weren't very helpful. After the 3rd rep I was able to receive a screenshot that reflected the additional charge. So not only is their stuff expensive but when it was all done it was $39 to ship a $107 order. If it would have been explicitly laid out that it would cost $39 to ship I would not have ordered.

I had two separate orders of outdoor furniture scheduled to be delivered. One of the orders has still yet to arrive. They cancelled the delivery on the day of the delivery the first time it was scheduled. The second time it was scheduled the truck arrived at my home without my furniture on it. I was told that the delivery center would call me within 24 hours to reschedule. I have yet to hear from them 3 days later. When I called customer service, I spoke with someone who reviewed the notes and then transferred me to another department and the call was dropped. The second order arrived as scheduled; however, one of the chair's legs was broken off. Pretty disappointing considering the price point of the items and that each delivery fee is $300.

The worst and cheapest ship and handling choice; UPS Sure Post only trucks and then drops at USPS to complete the job. It is UPS that sucks. I paid top dollar for William and Sonoma (Amazon always delivers!) and expected a better choice. Customer Service has given me three bogus delivery dates; none met before Thanksgiving, and placed order 45 days ago. Absurd! Never again. I will return everything and from now on order from Amazon. That’s why they are winning!

I've been a customer from Pottery Barn for over a decade. I've had some issues before but nothing like the current situation. We placed an order in late May, the estimated delivery date was July. They decided to hold the completed order, over $5000 for a counter stool. We are still waiting for that stool, and they are not shipping the other items, until the order is completed. Today I called for another order, this one placed recently, but even after only a few days of the order being placed, the delivery date changed from the end of November to the beginning/mid January. One of the items now is backordered, it wasn't a few days ago. Last, we made the mistake of trusting this company again, and we ordered some furniture on pottery barn kids, same history, delivery date was November 15-17, but none of the items have been shipped.

Very disappointed in the delivery service. Williams Sonoma advertises "white glove" delivery; however, it couldn't have been further from the truth. Their selected delivery partner, Fidelitone, was a poor selection. The delivery truck arrived over capacity, and the product (chicken coop) was extremely damaged. Despite being heavily packaged with protective cardboard and wrapping, the product had been crushed. The delivery drivers even admitted that it had been badly damaged "before" they even loaded it on the truck. After unloading from the over capacity truck, the drivers then asked to leave the damaged goods on our premises and promised to return for it later. Williams Sonoma is ultimately responsible for selecting such a poor delivery partner.

Purchased rugs with white glove delivery and paid huge $308 for delivery. The truck delivery has entered the house and walked in to the living room without permission since the door is open. When I asked them not to enter the house without my knowledge they left the rugs at front door.

Purchased a 42 piece flatware set in August 2023 for over $500. The knives of the set are permanently streaked to the point that they are so unsightly that they cannot be used. Pieces have been washed by hand only. Their 'customer service' said too bad, it's just normal wear and tear. After a few months -- you have to be kidding. Awful, awful customer service. Will never purchase anything from them again.

Thank you so much for your prompt attention to this issue.

I had been a loyal customer for many years, but recently their customer service has been atrocious at best! Bought a Hestan pan for our daughter's birthday back in August. Fast forward to the end of October, and It still has not been delivered. I received a bunch of excuses and apologies, but NO satisfaction on getting the product delivered. I also ordered Pumpkin Paws for Holloween back in August, they now show a delivery date of November 29th. Who want's holloween candy in the end of November. BUYER BEWARE...don't pay the extravagant prices for subpar service. Not sure what's happening at Williams & Sonoma, but whatever it is, it is not in the consumers' best interest!

I ordered a piece of art in January. It arrived in July but it was the wrong order. I waited another month for the replacement which arrived completely unusable and damaged. Waited another 2 months for a replacement which still isn't what was described. Wrote a letter to Williams Sonoma customer service and never heard back. Unbelievably poor quality control and customer service. I'm not surprised they don't have reviews on their site.

Ordered a gift on 9/27/23. Originally was given a 10/11/23 delivery date. Was later given 10/24/23 delivery date. 2 phone calls in, and they still can't provide a delivery date. They took my payment within 24 hours, but still have not delivered. Expected so much more. Poor, poor, service!

Purchased fireplace tools less than 1 yr ago (~$600) and use less than 5 times. Tongs break and clearly defect. Return policy is less than 90 days. How can a seasonal product that I barely use not be refundable when it clearly is a defect. I spend $1,000s at this company, and I really wonder if I should take my business elsewhere - I see a clear pattern in the recent reviews and my recent experiences with the company...Failure to stand by your product is the FIRST sign of a doomed business.

I drove 35 min each way to Westchester Mall location. I wanted to purchase table linens. They were out of the Morris & Co. napkins and runner but said that they could order for me. They charged $29 for shipping and handling, plus $2.43 shipping surcharge. This was to ship to the store for pick up or to my home. Same cost! I drove to them and spent a total of around $600 on those items plus a separate purchase of two tablecloths that were available in the store. Why would they think it was a good idea to charge for shipping? Not my fault that they were low on stock. Plus, I like to look at and feel the product in person before I buy it, which cuts down on returns as well.

*FAILS to NOTIFY that there is delay; *FAILS (Customer Service at 1-877-625) promises to resolve after your first 4 phone calls; *FAILS to SEND GIFT CARD REFUND AFTER THE 4TH CALL when customer canceled order; *FAILS to notify customer of ANY refund issue even when customer explicitly told Customer Service to call you immediately if there was a delay or issue with the refund (Customer Sevice typed my phone number and instructions in their notes. They do take notes.);

I bought the Montauk black dining table in April 2022. The house was under construction and the table was finally used starting August 2022. It may have been used 10 times since then. This home is a vacation home and so the table is rarely used. Initially, There was minimal black stain flaking in Nov 2022. It wasn’t that big of a deal and I figured a little bit of touchup with a black marker would work to hide these small chipped off areas. Now, 18 months after the original purchase date I finally called Williams Sonoma to alert them that this is becoming worse and a huge quality issue. The flaking and chipping is getting much worse. Again, there is very minimal use, and there are only two of us using the table once or twice a month.

W-S has been going downhill for quite some time now. At this point, their super high prices, abysmal CS, and damaged merchandise has lost me as a customer. I'll only buy their house balsamic from now on. I just spent $900 on two orders with them and a $49 pan arrived with no packaging, no protection, and damaged badly enough that it removed the coating from the bottom of the pan in one spot. Customer service is nonexistent, as far as problem-solving. How do these companies stay in business? Not with my money anymore.

My husband ordered a Breville Espresso Machine off of their website on a Sunday. He received an order confirmation which stated the machine would be available within 2 hours of putting in an order for pick up. He went to store the next day to pick up the order. None of the associates were able to find his order despite him having put in the order the day before. By Tuesday I called in and another associate said they couldn't find the order at all. Then on Wednesday his order status is updated to "We're sorry, a delivery date isn't available yet. We're committed to ensuring a timely delivery. Please check again for the latest update." My husband mentioned the store was fully stocked. What is going on with their ordering system??

I am a real estate agent and I ordered a $500 gift card to be mailed to one of my biggest clients as a housewarming gift on July 11. It was supposed to be delivered on July 19. It is now July 26 and the card never arrived. I've been on the phone with WS three times (for a total of 2-3 hours) with no real explanation or reasonable way to make it right in a timely fashion. And I received no call backs from supervisors as promised. Needless to say, I canceled the order today. This was supposed to be a timely gift and now I am embarrassed, and my reputation is potentially impaired. WS should be ashamed of their lack of customer service. I just ordered a $500 gift card from their competitor. Good luck to them.

The agent from Williams-Sonoma was respectful and kind, but instead of trying to resolve the issue and credit me for $30.00, or even give me a gift certificate to utilize, they sent me to the website of the company that made the item I bought. The item did work a day ago, but I'm not sure if this is just a fluke or something different I did; however, that is not the point. The point is that I've been a good customer of Williams-Sonoma for at least seven years, and they refuse to credit a customer for the small amount of $30.00. I find this ridiculous. I've actually never had any issues with them until now, and I've never asked for a refund for an item I purchased (aside from food which arrived spoiled once). So I don't understand what is happening with this company. They used to have excellent customer service, and now it appears that customer service has their hands tied for some reason. It's ridiculous that a customer who has spent thousands with them cannot even receive a gift certificate for their trouble, or at least an exchange for a 30.00 item. It's not about getting a "hand out," it's about having pride in your company and making the customer happy.

On the morning of June 19th, 2023, I received a confirmation receipt email from Williams Sonoma for a Breville Smart Oven Pro with Light for $279.85 plus tax and shipping. I did not make this order and at first thought the email was spam. I logged into my Williams Sonoma account to find that this item was indeed under my account as purchased. I changed my password at this time. I tried calling WS customer service at 7:30am CST, but the voice on the line said that they were not open and to call back later. At the same time, my community had a very large storm come through the area two nights before and I had no electricity at my house and was staying at my parents who did have service. I went to my house to clean up all of the branches and tree limbs and did not have cell service all day because of the downed cell towers.

My wife received decorative plates as a gift from her daughter in law. One plate, out of the set of four, had a black inclusion in the white area of the plate. Customer service was contacted and the final outcome was "keep it". I sent an email to the CEO's email relating the problem and asked for relief. Never got a response! Now that is customer service of the first magnitude. They should go out of business!

My daughter ordered in the store a smeg espresso machine in February. $ 584/600. They sent the wrong color. They reordered… then they canceled it because they marked it “fraud” according to customer service. After countless broken promises of sending an E merch card due to them sending to the wrong undeliverable address…5 months waiting… countless time-consuming phone calls more broken promises to send via email… Williams and Sonoma has kept $584 of my daughter's money with no updates, no notifications or calls.

We received a set of Green Pan pots/pans for Christmas that ended up being defective/sticky. We reached out to customer service for a replacement, however, they ordered them incorrectly and after 2 months the new set was never received. We were then advised to bring out defective set to the nearest store at International Mall for an exchange, however, during the return process they accidentally issued a merchandise credit via mail. We were unable to leave the store with pots/pans due to this issue.

I have seen so many bad reviews about WS and its family brands under WS, but I get to experience one with them. I ordered 2 items and they were gifts for my family members. When I received those items, they were not meet my expectations, so I decided to return them and their Customer Service made a hell out of it. They won't let me return items, even if my items aren't in the sale section or anything special-ordered items. Please read other reviews to see how badly they did to their customers. Please avoid them so you would not get any headaches later on with their TERRIBLE services.

I had the worst experience with Williams-Sonoma. I paid over $500 for a prepped meal care package on behalf of the company. This was for an employee whose husband collapsed at work and is now dealing with a life-threatening illness. In the middle of placing my order, I was timed out. I logged in again to order, and after I confirmed the purchase, I realized that the billing address had defaulted to the deliver-to address.

I ordered 2 Easter baskets for my kids 2 MONTHS ahead of time. At some point in time, they became backordered but no notice of this from Williams-Sonoma. So here I am now, 2 days before Easter, finding out the baskets will not arrive in time. Added to that, there is absolutely NO WAY to get in touch with the company to cancel the order unless you are willing to sit on a 1-877 telephone line. No pop-up customer service, no email address for customer service, no option to cancel your orders online. See all the recent 1-star reviews. UTTER **.

We ordered the above item in 6 months ago (October 2nd) at which time we paid the full price. We called multiple times and were not given clear answers as to the delay. There was an attempt in late January to deliver the item, but when it was unboxed it was broken and thus sent back to PBTeen. When we called to complain we were told that we would have to wait until the item was received to get any adjustment in price, despite the wait and slow service.

My husband and I placed an order for a wine fridge in January and received it broken. Door is completely off the hinges etc. I called immediately to process the return but had to wait three days until it registered in the system to start the process. When I spoke with CS agent Kris, she let me know that they would pay for the cost of the materials to ship the fridge back as the original box was no longer usable. We submitted a replacement order and shipped the item back. Shortly after we received an email saying the item was no longer in stock and the replacement had been canceled. I've called two more times, asking for a refund for the shipping materials as well as the original order.

Avoid this website at all costs, especially the sales. You will never get that product anyway. I ordered a cooking pot 3 months ago, every time I check the status it says it's back ordered and the delivery date shifts another week or month! Today, I was told another month, but if I click on the item, it shows in stock (at a higher nonsale price). Scammer and liars. I've reported them to the BBB and will be complaining to the top execs next, they should be ashamed of themselves. I have never seen such horrible service.

Do not open a bridal registry or try to return anything here. They take the merchandise and you likely do not see your money, unless you spend countless hours and months (or one case for me, a full year) chasing them. To top it off, I had to return an item from a step family member. The situation is already tense and difficult enough and I repeatedly asked them to make sure the gift giver would not be notified. After returning the product, I had to chase them down for months. And explain this situation in detail about 10 times. In the end, Williams Sonoma sent the money and an email back TO THE GIFT GIVER, thus informing them that I returned their gift. It's not like it was a friend that I could explain the situation to...it is making a bad situation even worse because of their incompetence, careless, and sloppy operations. So, save yourself time, headaches, and stress...and shop elsewhere!

Williams-Sonoma was able to resolve my issues in a prompt and appropriate manner.

Order Number: **. Order Date: December 30, 2022. My product was over a month late (Heritage Bar Shaker). Was not granted a discount on either the product or for a purchase in the near future. 3 words. Poor Customer Service. This product was for a landmark 50th Birthday gift. Received the other part of the order but you need this part in order to make it a full gift. Never felt so awful giving a gift. There are many other alternatives online nowadays. There is nothing special about Williams-Sonoma. Their customer service is poor and they don't take into account when there is an error or poor communication on their end.

Why would anyone register for their wedding with this company? It is usually a young bride who doesn’t know any different. This is twice now I tried to order from the registry that when I first place the order, it is on back order for months and then I get an email saying they are completely out of stock and cancel my order. I will NEVER order from this company EVER again in my life. Please just do a favor for these young brides and go out of business or stop a wedding registry!

Placed an order at beginning of Jan and thinking of gifts to my family and friends for the Chinese New Year. Two weeks later found out that the estimated delivery date were going to be March, so I called to cancel the order. 12 hours later, I received a shipping confirmation states the order has been shipped. So I rushed to call the customer service again to confirm my refund process. Then I had to wait almost a hour on the phone for the customer service representative to contact the carrier to cancel the shipment. Then 3 days later, I received partial of the order in front of my house. Then I had to call the customer service 3rd time asking about my refund. Then the 3rd customer service representative told me only if the sender receive the order then my refund would be able to process... Waisted all my time with the customer service and I have not even received my refund. Horrible customer service with no phone call documentary follow up.

I ordered Fortessa Bamboo, a high-end silverware manufacturer. I returned it twice for the same issue; the finish was literally peeling off. I'd ordered other pieces of the set from another retailer without issue. I waited two months for the refund before phoning again to WS customer service. Yep, they received my last return but gosh, somehow, they overlooked processing my refund. And, the customer service rep was unapologetic and rather matter-of-fact about the circumstances. This is my last WS purchase. Ever.

I ordered a very expensive espresso machine in the beginning of November 2022. I have yet to receive it. I have been charged and every time I try to track the shipment it always seems to be postponed. This company has to be doing something illegal because I can't understand how you can charge a customer and not give them anything. My last call to the company was the most frustrating experience as a customer to date. I was on hold for an hour without any assistance or response from a representative. FIND ANOTHER COMPANY TO BUY FROM.

DO NOT ORDER furniture from Williams-Sonoma. At this point what they have done with my order amounts to Fraud. I ordered and paid for a dining room table for $2595 plus tax and delivery fee on September 18th, 2022. Received notification first week of November that Delivery was scheduled for Nov. 8th. That morning around 10 AM I received an email that the delivery was canceled because one of the two pieces for the table was not available. Told me they would contact me within 72 hours with an update. Never received an update.

Long story short, I would never recommend anyone who's getting married ask for anything from this company, nor would I ever purchase an item from this store again. We received this item as a gift for our wedding registry. We received duplicates and tried to return this item and Williams Sonoma provided the worst customer service experience I've encountered. They 1st told me that they never received the return, then once they realized they did, they refunded the money to the wrong person, even after I confirmed my personal info with them. I days on the phone with them over the course of months, and it only took them 3 months to realize that they screwed up. If being misled is your thing, this is the store for you.

Pleas stay away from this business if you have other alternatives. They sell items that they can't fulfill and they make you jump through hoops to get your money back. In my case I had to return something that was never shipped - I am not sure how that makes any sense.