Williams-Sonoma Reviews

I ordered a Breville toaster oven from WS. Within a few minutes I decided to cancel the order because my husband said he had an extra one at his office. I called within 30 minutes of placing the order and was told they would put in my request. They don't have a way for you to just do that yourself online. When I got no confirmation of cancellation within a few hours I called again and got same story. Next day I still had no cancellation confirmation so I called a third time with request. I was told there was no guarantee of cancellation. When I complained they hung up on me. Today I got shipment confirmation. Great. When I checked online the toaster oven is not returnable either. This is the worst company I have ever dealt with. Don't buy anything from them. There are plenty of other companies that actually care about their reputation.

I purchased a gift card as a gift for a wedding in July. I paid with my credit card and expected this very simple transaction to be completed in time for the wedding. It is now September and the bride and groom still do not have my gift and I am beyond embarrassed and furious!! Williams-Sonoma has had my money for months. So many emails back and forth to customer service that I have lost count and many telephone calls that were a complete waste of my time and energy. How can a company that touts its products like they are better than other stores treat customers the way they do and get away with it? Still going back and forth with them, but it is a ridiculous situation! How difficult is it to send a freaking gift card? OMG... They need so much help in so many different ways. I will never, ever shop there or buy anything online from them again! Still waiting for what I have already paid for!!

What a hideous experience. No one at this company gives a damn about their customer. In the Stamford store as well as online. I ordered 2 items as a gift & wanted them shipped together. One was backordered. They couldn't coordinate shipping it together. Then they couldn't cancel it. The customer service guy Isaac actually said these words to me when I asked to speak to a manager "I can try to transfer you and you will have to hold on for at least 5 minutes. If no one answers I will put in a request to have a manager call you back." Are they serious? They can't ship 2 items together and then they can't cancel both items. Disgusting. Will never shop here again.

I was at Williams-Sonoma at the Falls in Miami, FL. I was looking at a round cake pan, when the large, heavy sheet pan and cooling rack on the shelf above came down and hit above my eye and cheekbone. It caused an abrasion and blurry vision. The associate witnessed it and did not ask if I was ok. Instead she told me a customer was playing with that pan last night and they must have not secured it correctly. I walked out and began feeling a massive headache and blurred vision. I called Amy in corporate who asked me to go back and fill out an incident report. I went back and met with the store manager who was extremely dismissive of the issue. She said the associate had asked if I was ok and I said yes. This is totally false!

I have now tried and waited twice with an email through their website for customer service regarding a product they sent me for final sale that sss clearly previously used and or factory damaged - I’m not sure. We have a SodaStream that I gave my husband for our anniversary that massively leaks every time you use it and a small back piece is missing we discovered. I have contacted customer service twice now and I can’t get anyone to respond to me. For a high end company this is beyond ridiculous. Why even have a customer service email if no one responds to it. I’m pissed and I will be taking it further up the chain. I’m a high level retail exec in another SF company and will be reaching out to let their upper management teams know about this.

I purchased an item online w/ a gift card. The item I received was smaller than expected so I went into my local store in Danbury, CT and wanted to return the item and get the same item but larger. A simple exchange. Should not be that difficult. The store was very chaotic - A/C was broken (apparently for past 3 weeks - mid summer) - extremely hot! I found my item I wished to purchase after the return. The processing of the return took two people and about 20-25 minutes. Computers must be over 20+ years old and extremely slow - no urgency at all from the employees.

If I could give this place negative stars I would. I bought a popcorn popper here. It worked horribly. I went to take it back (it was less than 30 days). I was told I couldn't take it back, because the price ended in .97, .98 or .99 which means it's a clearance item. Unbeknownst to me, it was a final sale. No one told me that when I bought it of course. When I went to take it back (which I thought would be painless, since it had been less than 30 days and I had the receipt), the manager said she wouldn't give me a refund. She told me I had to exchange it for something else, but I had to choose something else THAT day. I would have accepted store credit, but she said I had to pick something in that shopping trip. I didn't need anything at the time!

Ordered over $1000 worth of goods. I was supposed to get an advertised free gift. 5 months later I haven't received anything. I called 2 weeks ago and I was told it would be “expedited” and I should receive it in less than a week. 2 weeks later I called again and asked for a supervisor. I was disconnected. I called again and asked for a supervisor and was hung up on this time by Britney. I then called corporate customer service in California. They were too important to actually answer the phone so I left my contact information as prompted by their answering machine. They never bothered to contact me. Do yourselves a favor and SHOP SOMEWHERE ELSE!!! Just look at their abysmal rating on this site and many others. It's a pattern not an isolated incidence. As far as I’m concerned they can keep the gift. I’m done. It’s just not worth it. SHOP SOMEWHERE ELSE!!!

I ordered a runner for my table on a Thursday, July 26th, and checked the box for “Next Day” delivery. I paid a whopping 28.00 to get it, because I wanted it for a party on Sunday. It said “Order by 6:00 pm EST.” I ordered it at 1:00 pm Pacific time, which would’ve been 3:00 pm EST. No problem right? When I hadn’t received it by Friday night, I called and spoke with a rep who informed me that they don’t offer Next Day delivery. Mind you, I had a printed receipt from my online order that said “Next Day” and “Delivery July 27” (I ordered it the 26th). The rep had me on the phone for 28 minutes and never resolved my issue, and had no explanation about why I hadn’t received it. She mumbled stuff about, “Well it’s the weekend, and we really don’t have Next day delivery." She said it would probably arrive Monday. Well that didn’t help me. I told her I should have just paid the regular shipping fee for 3-5 day delivery.

I attempted to earn merchandise credit for a gift I purchased 45 days ago -- two standard monogrammed glasses, $20 total: Letter M & Letter F. This was one part of a larger gift purchased for a wedding. - Still in pretty pineapple wrap, I learned from the associate that the policy was 30 days, and the item couldn't be returned OR exchanged OR merchandise credited AT ALL. My 100% loss. (And sorry that wedding date/gift tendered was when it was; most luxury stores have the same policy, "like Nordstrom")

Imagine my shock when I returned a defective nesting bowl today and was told Williams-Sonoma never guarantees any product beyond 30 days. Shocking! I get better customer service at any discount store. This will be my last WS shopping.

I ordered a monogrammed item from a wedding registry. I was told that I could input the initials to be monogrammed at the checkout screen. Turns out there is no place to input the initials. I attempted this 4 times to no avail. After speaking with customer service, I was told to order the item and then contact customer service and have the monogramming added. After 2 phone calls, 6 transfers to different departments (the last transfer being right back to the beginning department) I was told that because I made the order I could not change or alter it. Keep in mind this all took place a mere 1 HOUR after I placed the order online.

I was encouraged to take your credit card in order to have free shipping. Send a lot of Williams-Sonoma gift items and your card was a perk until you changed the policy and began to charge for shipping from the store. Went online and the items I wanted to ship were only available in the store plus your online ordering is very slow. Very disappointed! Wasted a lot of time and not satisfied.

I placed an order 3 weeks ago, never received it. When I called several days ago they said it would be overnighted. Called again today because I never got it, product hasn't even been shipped yet. Now I'm going to a bridal shower without a gift I ordered 3 weeks ago. Customer service was not helpful at all. Don't waste your time and definitely not your money.

As a long time customer, I am stunned at the lack of customer service provided at Williams Sonoma. I was gifted a current, new item in the original box with a Williams Sonoma price sticker/barcode attached ($40). The item was not something I could use so I requested that I be able to exchange it towards some things that I was purchasing that totaled several hundred dollars. Because I did not have a receipt (it was a gift) I was very rudely told NO- no exchanges or store credit! I was stunned and explained that I was about to spend a great deal more than the amount of the exchange but was denied and treated like I was trying to scam them. I will no longer buy anything at Williams Sonoma if this is how they are going to treat customers. Very disappointed in their attitude and practices.

Like many others, I ordered two baskets online at their advertised price. I received a confirmation that my order was processed and confirmed. The next day, I received a cancellation of the order because they posted an incorrect price on their website. Customer service was no help and stood by the cancellation. Guess where I won't be shopping anymore???

I tried to buy five Williams-Sonoma Canterbury Picnic Baskets as they are normally priced at $249.99 but last week, through what I assume was a pricing snafu, were priced at $9.99. The Williams-Sonoma website accepted my order, sent a confirmation email, and charged the credit card $66.34 (that includes tax and shipping & handling). I called the customer service line today to see when the order would be shipped only to find out that my order had been cancelled, with no notification, because Williams-Sonoma doesn't honor purchases on improperly priced items. No joke. Customer service read a whole statement to me which included the words, "not bound by any law to honor inaccurate prices and by using the Williams-Sonoma website customers agree to the terms of service and use." Williams-Sonoma is already severely overpriced but now, on top of that, they have no honor and are completely untrustworthy.

I purchased a 15 piece of All-Clad cookware on March 11, 2018. All-Clad had a promotion of a free lasagna pan with a $600 Purchase. To be claimed by completing a form and submitting it online. (All cookware sets were on sale at this time.) The fabulous salesperson wrote down exactly what needed to be populated when completing the form. She even verified that even though all cookware sets were on sale the customer was still entitled to the promotion. Williams Sonoma has informed me that I am not entitled to the promotion due to the cookware was on sale. If all cookware sets were on sale at this time it is a false promotion. Other stores had the same scenario for All-Clad cookware. Customer stated that are the rules they are required to abide by. I am very disappointed with William Sonoma, and feel the should honor the promotion.

It is unfair to cancel a customer's order that had been charged and confirmed because they made a mistake on their website. They made no attempt to make the situation right. I will be going to Sur La Table and Crate and Barrel for future home related purchases. Terrible customer service and business model. Honor my purchase!

From the previous post it seems that Williams-Sonoma has cancelled a number of its customers' orders over its own pricing error. They were clearly advertised online at a specific price, allowed orders and payments and then abruptly cancelled the next day. I received no notification that more order had been cancelled until I checked its status. I would think that to maintain some fragment of loyalty and trust with customers it should honor its advertised prices.

I placed an order for picnic baskets that were on sale yesterday on Williams-Sonoma's site. I received order confirmations yesterday however today Williams-Sonoma cancelled my order due to some glitch. I was told to reorder however the price today is significantly higher. Is this a bait and switch? I expected more from this retailer. If there was a glitch- they should still honor the price. As the customer- it wasn't my fault. This is something I would expect (and have seen) other retailers do. #WSdisappointment

I ordered a teakettle for my friend as a wedding gift from the Williams-Sonoma website. The product did not say it was back ordered at the time I placed the order. I noticed when I looked a day later at my emailed receipt, and it said it was back ordered, but should arrive May 11. That was still ok, because her wedding is May 12. Well. It is now May 11, and I go to check for the shipping, only there is none. Because it is STILL back ordered. Now until May 24. May 24 is too late, I feel. So I decide to cancel the order and order the same teakettle on Amazon (should have done this to begin with). Except, they are not able to cancel the order since it has not been delivered yet. I am so frustrated. I will never order anything from their website again.

I attempted to cancel and change an order. I was on hold for 40 minutes and was then told that it was too late to cancel the order. I asked to speak to a manager and was again put on hold. When the person came back on the phone, I was told that the manager would call me back within 2-3 business days!!! I have never experienced such poor customer "service." I WILL NEVER SHOP AT WILLIAMS-SONOMA AGAIN.

I placed an order for items sold through what Williams-Sonoma refers to as a vendor. When I realized that my order did not include free shipping because I didn't place a code in the check out I immediately called to ask them to apply the free shipping code. My shipping was $129.00. When the WS rep told me my items were not available for free shipping he said he would place a request to the vendor to cancel my order. He instructed me to call back in 24 hours to make sure my cancellation was processed.

I ordered a Miele Vacuum. As you know, these are not cheap. I received the item on time, however when I opened the box, a piece from the vacuum was broken. I called customer service and found that after spending over $900 on a broken product, it is now my responsibility to package it back up, take it to UPS and have it shipped back. This is unacceptable. Spending that much money, at the very least, they should make arrangements for UPS to pick it up from my house. I should not have to be the one to take time out of my day to runaround to find a UPS store.

Ordered Easter baskets for 6 grandchildren. Received all candy - no baskets - their advertising stated the basket came with the candy. Talked to 2 customer reps & 1 supervisor. Nothing. I like to go over the top with my grands. This year they get crap from Walmart.

I received the copper utensil sets as a present. On the box, clearly states dishwasher safe. I placed these in the dishwasher and when they were done, it’s like a peeling plastic coating all over the utensils. I’ve emailed customer service 3 times and have called twice. Finally they sent a replacement to be swapped out, only this time they forgot the measuring cups that are part of the set, THAT'S OVER $200!!! I’m incredibly angry and disappointed that they can’t even get a replacement right, after I’ve spent a month worth of emails and calls to try to get this fixed. As I type this, I’m on hold with them, 23 minutes now! Do yourself a favor and stay far away from this company. I will be returning all my recent purchases and obviously this item as well.

I’m simply trying to buy a couch, they have in a catalog. I’ve called several times. Gone to the store to ask questions and it seems nobody knows anything about the furniture. It’s very frustrating. It shouldn’t be this difficult.

I ordered from a bridal registry. Somehow there was a glitch that prevented the package from being sent to the couple. It came to me and this was a problem. However, the gifts were of the best quality.

Approximately 2-3 years ago when WS introduced their Smart Therm wireless thermometer, my husband gave me one for Christmas... the thing was $200. After much hassle, it finally worked pairing to my iPhone as it was designed to. It worked with no problem until several months ago Apple initiated an update which made the thermometer inoperable. After more hassle with CS, they admitted that the Apple update did not work with the original Smart Therm programming. If I would return my thermometer they'd replace it gratis with a newer version... which they did. It worked for a nanosecond... it still will not pair with my iPhone 7.

I lived in California for 38 years and while there visited the first W-S store in Sonoma. That was many years ago and the customer service there was FIRST CLASS in every respect. But something has gone seriously WRONG with W-S in the past several years for them to have so so many angry and dissatisfied customers. After reading these extremely poor reviews I cannot spend the several hundred dollars I was going to spend with this company. I cannot take the risk with not getting the All-Clad and Wusthof Trident items I need nor do I have time to spend countless hours on the phone with a company customer service department that just couldn't give a damn. Will take my order to Amazon. It's a crying SHAME that W-S trains their customer service people this way. They will not be in business much longer if they don't change their mindset. It's all VERY SAD that management cannot manage this company properly.

I went to Williams-Sonoma to buy a coffee maker. We have bought a fully automatic espresso machine and it broke down after 1 year. Then I bought a Wilfa coffee maker and it only lasted 3 years. There was a recall on pump but I was never notified. I also have Nespresso maker that is still working. I went to buy a new machine and wanted recommendations for a reliable one. When I voiced my concerns about past machines the manager just turned cold and walked away. I was very polite and just wanted to find a new machine. I have spent over 1000 dollars on coffee makers from them. The lady working was like a used car salesman and was only trying to make a quick sale. This store was at Kenwood Mall in Cincinnati. I have always loved this store until now. For the price you pay for their products you would think service would be amazing. I will probably not go there again.

I hate Williams-Sonoma and will never shop here or anyone affiliated with them. I ordered a Xmas gift for my nephew that was advertised on sale (Star Wars spatulas). A week later I get a box and they had sent me a garlic press?? I call they say, "No prob. We’ll send you the right thing." Two weeks it never comes. I call and they say, "Oh it’s backordered." I argue with the woman about getting a refund because she says they didn’t charge me. They charged me. I tell her I’m staring at the bank charge as we speak. She says there’s nothing she can do. I call someone else. I freak out, the woman says she will credit me, promises me I will get a refund in two billing cycles (which seemed like a long time to wait but I said ok). It’s now been three months and still no refund. Williams-Sonoma you SUCK! I want my money!!!

Ordered off a wedding registry. Accidentally I ordered 2 KitchenAid mixers. I called immediately to cancel the order (no way to cancel online). They said they couldn't help me because they were taking inventory. Try back later...which I did five times. They shipped both units out. I had to chase down the second one since it was in a state I don't reside. I returned to a store a week ago. They say it takes THREE WEEKS TO PROCESS!!! Please. Who does that in this competitive environment? Williams-Sonoma is off my list. I could have bought that anywhere.

In Dec. 2017 I received 3 gifts from my daughter, and I already had duplicates, so I returned them to Williams-Sonoma in one large box... they paid for the postage. After weeks of waiting for a "gift card credit" to be sent to me. I called to find out that they had only credited me for 2 of the 3 gifts "my mistake". So I was told another card was being sent out that day with the remaining balance. After weeks of waiting again, I called today... Now I find out that they sent the gift cards to my daughter (which is embarrassing and I am outraged) this is really upset her!

First I am a very good customer at Williams-Sonoma and have their signature credit card. I wish I could give them zero stars right now. On January 26th I placed a large order on their website. They were running a sale on 20% off of 2 jars of any sauce, and I ordered 8 jars, along with an instant pot and some other merchandise. When they processed my card I only received the 20% off on 2 of the sauces. I also used a $25 birthday credit. I called Williams Sonoma to ask why they did not give me credit on all of the sauces and was first told that they would honor the discount on only 2 of the sauces. I told them that the store offers it on all sauces purchased and they told me they would give me the credit on the 6 other jars "on the back end" and that I would see the credit for both the sauces and the birthday credit on my next credit card statement.

BRIEF SUMMARY. I ordered an item on 12/10/17, and W-S promised delivery by 12/14/17. I needed to receive it by no later than 12/16/17, as I was using it as a gift and leaving town on 12/17/17 for a month. W-S twice promised to send the item on time, but finally sent it to arrive on 12/20/17. Then, because I had informed W-S that I no longer needed the item and would not be home to receive it, on 12/18/17 W-S cancelled the order.

I went to the store in Columbia Maryland on a Sunday. I was deciding over a 24" Le Creuset bowl and a smaller 20" bowl. Both bowls were on the discount table. When I asked if the 30% discount applied I was told "no, it was not on discount, but there was a promotional discount of $5". I paid full price minus the $5 went home. Arriving home I realized I had the next larger size. I tried returning it on Monday but arriving discovered it was closed for inventory. After work on Tuesday I made another long detour on Tuesday to exchange for the next smaller bowl. I presented the unopened product and sales slip to the salesperson. She scanned and informed me that I could not because the sale slip had in the text "all sale final". I explained that no one had told me that and nothing indicated that on the sale slip nor the salesman informed me and that I had not gotten a discount except for $5 "promotional discount".

I ordered an Instant Pot a couple of weeks ago and was having issues applying a promo code online. After calling in, they assured me that the code would be applied upon billing. Well, lo and behold, when I was billed, the full amount showed up. Calling in and sitting on hold for over an hour, yes 60 minutes, I spoke with someone who said they can't apply any discounts. So I canceled the order and then this morning see a shipping notice. Calling back again, I am attempting to return to sender, but don't have much faith in what I'm told or what they will actually do. Long story short, back office appears to be a mess and I would avoid at all cost.

I am so annoyed with the level of service from Williams-Sonoma! For the prices they charge and the upmarket atmosphere they are trying to portray, their service all-round is shocking. I called customer service and was hung up on twice! The connection was terrible when I finally got through to them, on both occasions, and the staff was rude and unhelpful. Almost as if it was an inconvenience to talk to me and help me solve my simple problem. When the I called the Willow Grove store in PA they were incompetent and slow. I am not one to usually complain but this is not the first time I have experienced such poor customer service from Williams Sonoma. The problem is that it is on all levels, no matter which department you call there is a lack of respect for the customer and a general bad attitude towards the consumer.

Order placed 12/24 - with UPS 3 day Select shipping. Now 1/2/18 - and still no receipt of order, 5 business days later. First, could not find any tracking of order online. Spoke to customer service on phone, they assured me I would receive "tomorrow". That came and went. Spoke to 2nd customer service person on phone, and they told me 1st service person lied to me, that I wouldn't be receiving the order until Jan 3rd or 4th. I sent email on the WS Website inquiring about my order. It's been 3 working days, and still no response from anyone... They state response would be within 24-48 hours... but again, this is not true. So I've sent another email to their customer service dept. Seriously contemplating on returning everything if the order ever shows up.

I ordered 3 items for my daughter for Christmas. The items never arrived, the order number I received in the confirmation email apparently does not exist, I have spent over 2 hours on the phone trying to get my order straight and have been shuffled from one person to another with no resolution. No one in customer service seems to know what they are doing. I was sent to the Pottery Barn customer service twice, only to be told I would need to call back to get back in the correct queue. I have received no refund for my original purchase and am calling my credit card carrier to report it and get a refund through them. I was told that "many many" orders were lost in December and the day I ordered (December 20th) was a "really bad day for that."

We have been a years-long customer of Williams-Sonoma. Unfortunately, they have gone down the toilet. The most recent incident is a case in point. In November, we ordered an item online. Two weeks later, we had received nothing, nor any email of any kind indicating the status of our order. As a result, we were forced to go through their wretched customer service to find out the status of our order, where call center personnel are rude and unhelpful. As it turns out, the item was back-ordered (it would have been nice to have received word of this via email, rather than our having to waste our time calling them!).

I usually like to give the benefit of the doubt to the customer service reps, but with Williams-Sonoma customer service there was no doubt, it simply terrible. I ordered this Dec. (2017) a product needed for Christmas, instead I got nothing similar to what I ordered. To make a long story short, I called and waited long time for a rep to get the call... finally she did, promising to send me the replacement fast, in the next few days. Oh how naive of me, I believed her. Today is the 12/28/2017, still waiting for the product. I have called, wrote emails, no replies. This company will not see another penny from me. Thank you Williams-Sonoma for the lesson.

I ordered two gift cards: ** and ** on 12/13/2017, one for $60 and one for $35 to be emailed to me. When they didn't arrive, I called WS and spoke with Melinda who first stated that the order number was wrong -- told her I received this number from WS -- she just wanted to argue that the numbers were wrong! Then she stated she had no record of the order and that I should reorder the gift cards. My bank had also not processed the order. I reordered the gift cards and the second set also did not arrive; however, Kathy, was able to find them and send them to me. The originally ordered gift cards showed up in my mail box after the replacements were ordered, 12/14/2017; even though the date on the email states "delivery date 12 Dec 2017" this is not accurate; this is the order date not the delivery date! My credit card has subsequently been charged for the originally purchased gift cards.

I ordered a 10 piece pot and pan set on December 23rd for about 800 dollars and was offered a 20% discount if I was to open a credit card, I accepted this and completed the order. Mysteriously my order was cancelled on Dec 24 due to some odd address verification (Highly dubious since I have purchased an item 3 months ago that had my address in the system). I called today and was ping ponged back and forth at least 6 different times and offered no resolution and no chance to avail of the discount they offered me to begin with! The last rep was so rude and was blaming me for the cancellation, I did not even cancel the order, they did. That was the last straw and I am now cancelling my order and credit card with them. I am sticking with stores that have better customer service, which is everyone else!

I ordered an air fryer on December 21 and was told that if I pay the 2 day airfare of $17.50 then it would be guaranteed for Friday, December 23rd. This was the ONLY reason I went ahead with order because it was Christmas present. Friday came and went with no delivery. I used their tracking system and was told it would be delayed to Saturday. Once again no delivery on Saturday either. Their tracking showed it left Kentucky on Wednesday and traveled to Tennessee and then 3 days later back in Kentucky. Then nothing.

Placed a order at Williams-Sonoma online Dec. 20, 2017 for overnight service and charged... Lies, lies, lies. I called customer service. Was on hold 25 min. Once answered she asked questions. Transferred me again. Guess what. I held another 30 min and was disconnected. Do Not order online. This place is horrible. As of Dec. 25 Xmas day no packages in which they was ordered for Christmas. To top it off my order is nonrefundable. In my emails from WS they have the nerve to advertise what I ordered is at the store. But don't have the balls to answer the phone calls. STAY AWAY FROM THIS PLACE WILLIAMS-SONOMA... Liars, liars, liars. Charge a person overnight fee as of the 5th day no pkg.

Deshawn ** (driver) was ahead of schedule and made sure to call when he was on his way to confirm delivery. He was friendly, efficient, and ensured I was happy with the quality of the furniture, assembly, and support. I’ve never had better delivery/customer service! I was apprehensive about paying a delivery fee and having someone come in and assemble the furniture but it was well worth the fee!

I’ve spent numerous hours on the phone with Williams-Sonoma customer service with no one helping me. Now this is my 2nd email into them. With them promising to get back in 48 hours and of course I’ve heard nothing from them. Once again we ordered a Vitamix blender on December 5. A Christmas gift... only for them to tell us it won’t be here till next year. I’ve been shopping at this store for over 15 years and I can’t believe they have this kind of policy and customer service. We ordered it expecting it in 3 days not 33 days.

I made a purchase 12/7/17 from Williams-Sonoma and received the item a week later. I returned to the website to make another purchase and noticed a price drop of 50 dollars. Called them and they stated that they could not do anything and I need to speak with price match guarantee... Called them and left 4 messages and after 2 emails and no returned message or call I called again and spoke with a rep who didn't care to hear me and stated that they would not match their own price drop that occurred in 2 days!!! She stated if I didn't like it I can return the item.

If I could leave zero stars I would. I ordered a product on 12/13. On 12/15, I received a message that it has been delivered, so far so good. Only it never arrived at my home. After reviewing the order tracking, it appeared to be in Reno, NV rather than at my home in Massachusetts. After a 30 minute hold and a 45 minute phone interchange with sketchy customer service on Saturday, I was left with NO resolution. A subsequent call to UPS indicated that the unit was returned to the sender for having been rejected as hazardous material.

My issue started when the item I ordered on Cyber Monday for $80, was charged at its full price. After an hour and a half on the phone with customer service, the price was changed and I was informed they couldn't say if it would arrive by Christmas - a month later. So I cancelled that item. The other item arrived at its destination, and was returned in an attempt to exchange for a different color. They were told that they couldn't simply exchange it, and that the new ones would have to be purchased and then they would be issued a ‘credit’. So the ‘credit’ was sent to me-not the person who was actually forced to buy a new set of dishes -in the form a W&S gift card.

Until now, I am still waiting for my order - a single bottle of olive oil - to arrive. I have emailed the company TWICE, and have called several times which has totaled over an hour of wait time without getting anyone on the phone. The one time I spoke with someone, she informed me that the package would arrive that day by 8PM, according to UPS. I asked her for the UPS tracking number so I can track it myself, she told me she could not find it, that if I gave her my phone number, she would do some research to get the tracking number for me, then call me back with the number. I never received a call back. This is quite awful, especially as I decided to buy from them from their own advertising that the shipping would be free and fast. This company is absolutely horrid.

I ordered a pizza maker and dough holder. They quickly took my money and shipped 1 product. The pizza maker is missing and they're "looking into it". I called and spent 30 min with a customer service rep who sounded like she was talking into a sock. I must have asked her 20x to speak up and I still barely heard what she said. I suggested to just send another one, since I knew the order was lost, but she refused. I tried calling today 7x and was disconnected all 7x times. I'm getting a sinking feeling this order will be an ongoing waste of time.

I typically don't write reviews for things like this, but I was very disappointed in my experience with Williams-Sonoma, so I thought I had to share. I placed an online order on 12/2. When the product arrived to me on 12/7, I opened the box, and saw negligent packaging. As a result, my product was destroyed. I submitted an online customer service ticket, on 12/7 explaining my problem and asking for a new product to be shipped out ASAP. By 12/13 I still hadn't heard back so I submitted another ticket. By 12/14 (a week after my first ticket was submitted) I called the customer service number, and was transferred FOUR times and was placed on hold for over a half hour. After finally getting through, the representative explained that my product was on back-order and wouldn't be arriving until after Christmas.

Williams-Sonoma discount honoring stinks! I placed an online order last night and opened the WS credit card to receive 20% off my first order. The item was available for store pickup. The next morning I received an email saying it was no longer available for store pickup and my order was cancelled. I was not given any option to select a different store for pickup or the option to have the item shipped; just cancelled. When I went to redo the order online for delivery, I was not receive the 20% to place the order??? I spoke with their customer service and the customer service for the credit card. Both were friendly but completely unhelpful. At least I know going forward WS will do nothing to honor discounts!

I've trying to return a product for 3 days. Somehow one of the items in the order showed up for a pickup in NYC and I live in DC. When called to return the product, the customer service told me that they couldn't assist me with this order. Then in all three times they politely dropped the call. One has to call back and stay on the line for 15-20 min to be dropped again.

After receiving several emails from WS about a 20% discount on appliances, my wife decided to order the Nespresso DeLonghi Lattissima Plus espresso machine on December 4th. However, your website would not accept the 20% discount code, even though the brands (Nespresso and DeLonghi) were not listed in your exclusions.

We purchased the All-Clad 10 piece set for almost $700, and were supposed to get a free lasagna pan and oven mitts. We've waited over two months now with no lasagna pan or oven mitts. I've made five calls to Customer Service and was told a month ago that they would be delivered within two weeks. Nothing! I called back four times today and was hung up on three times and told by the fourth that a supervisor would have to help me. And then she disconnected the call! I think this is a TOTAL Bait and Switch scam by Williams-Sonoma. Don't believe a word that WS tells you.

Stay away from WSH! I ordered a custom couch on September 4th which was to be delivered between October 16-30 according to the bill of sale... As of November 27, 2017 WSH still has NO IDEA where the couch is or when it will be delivered. Every time we called the furniture department they came up with a different story. First the couch had been shipped on October 12, then It had been shipped on November 9, now it is on a freight train since November 21. Nobody knows the process, no one ever calls or emails. The store manager at the Calabasas store where we bought the couch was COMPLETELY unhelpful, clueless. It is a mystery how WSH stays in business... WSH is the poster child of complete LACK of customer service.

Purchased multiple kitchen items for the holidays to be delivered to my home address. Days later, I receive an email that 1 of the items (a butter dish) is ready for in store pickup. I never asked for that, as the nearest store is a 2 hour round trip. Talked to 2 different people via telephone as well as an employee at the store. All tolled about an hour and a half and no resolution. The store said they would ship, but I had to pay for shipping and I could not add another 2 items that I wanted. Wow, a retail store that cannot sell you something! The people at the 800 number could not change the address to in store pick-up to home delivery. Sadly, the order hadn't even shipped at that point. If I could give a negative star, I would. This is the worst company I have ever dealt with.

First the customer service reps. WOW. THEY ARE NASTY, VILE PEOPLE. All sound extremely uneducated. Am I shopping at Walmart, or a high-end business? They are wildly rude and have an attitude. They also HATE ** people (most are **). Good luck calling the customer service line. It is always busy and riddled with people just like me concerned and complaining about where their product is. The product takes forever to ship and the "vendors" they use to represent Williams-Sonoma brand are HORRIBLE. I ordered a perishable item that needed to be refrigerated IMMEDIATELY. The stupid vendor sends it out 3-day Super Saver on a Wednesday. Scheduled delivery is on MONDAY!!! Are you kidding me?

On 10/25/2017 I ordered over $5,000 in high end kitchen equipment to furnish a new home on Key West, Florida. I was sent an email saying that the order would be at my house on 10/30/2017. It is 11/10 now and I still have not received the order. I was distracted with a family emergency, so finally called today about the order. The representative could see the order, but had absolutely no clue where it was. She said she had to submit a request to the warehouse to find out what the problem was and that someone would get back to me in 24 hours!!!

Leaving 1 star because you can't leave 0. They had a pricing error on the website (prices were 80% off instead of 20% off) and cancelled the orders. That's fine, but I was triple charged and didn't get my money back.

I purchased an item online through Williams-Sonoma around in September 30, 2017, a Staub Round Oven 7 quart for steep discount. The item was a sales item hence it was backordered according to the email I received. I just checked to see what the process is and appears be to be canceled on their site. I called the company and found out the following, they canceled my order because they do not have it in stocked anymore and they do have inventory in a store locally to me hence they are lying stating that they do not have any in stock. However the store refuse to honor the price in which I pay for the item. Williams-Sonoma is supposedly a reputable store, but based on their way of handling such affairs says otherwise. They made the cancellation and if it is in stock then they should have honored my purchase and give me the product.

I have ordered for years from Williams-Sonoma; a popup on the web came up, on a sale for one day only... I placed an order and CALLED to make sure this sale was still going on; I was told yes. Placed my order. Teachers, mail carrier and grandparents Christmas gifts were to be the recipient!!! Days later I received an email, stating they made an error on the price and was canceling my order, unbelievable. The order was well over $300 dollars. Not honoring what the price was on the internet is the worst thing a retailer can do... Unbelievable, truly unbelievable.

They charged me twice. They canceled my order, but only had a refund for the accidental charge. Now I am still out the money and have no product. Their customer service sucks. It seems this happens frequently with this company. I thought this was a better company than that. Very disappointed.:(

On August 31 I shopped at the store at Columbus Circle, NYC. There were signs all over the store proclaiming 20% discount on all purchases that day. This was repeated by store sales staff. At the register I did not get a receipt, rather it would be emailed to me. I had a nagging feeling the amount seemed high but dismissed my concerns, assuming this was a reputable store. Later at home when I looked at the emailed invoice it showed no discount. They offer a "feedback" procedure on the email invoice which I used to complain but to date I have not been credited the discount. One of the items I purchased was a digital cooking thermometer that never worked.

Receive the multi-chopper as a Christmas gift and tried it for the first time. Chopped up an onion in small pieces and put it through the multi-chopper. Most all of the blades broke off almost immediately. It’s been about a year since I received this gift so can’t return it. This product is a piece of junk!

I ordered 12 place settings of flatware. I have ordered from W-S before so I know it takes a very long time to receive an order. The flatware arrived in a huge box weighing over 40 pounds!! There was bubble wrapping and five layers FIVE of heavy, cardboard boxes (aren't they supposed to be green??). Finally, we get to the last box and one out of 4 place settings was attached to a heavy piece of cardboard with zip ties. No knife, wire cutter, or scissors could remove the knife, forks, or spoons. I wrapped it up and called W-S customer service. They agreed to send UPS a pickup requisition and refund my money.

On Sept 13th, I placed an order for a toaster oven to be sent to my parents' house as a gift. I received a call a few days later asking to confirm that I placed the order. I thought it was strange but I said I did place the order and they said they would now process it. I forgot about it and I had not told my parents I sent them anything then I realized yesterday (8 days later) that my parents had not said anything about the toaster oven. I called Williams-Sonoma and gave them my order number and there was no record of my order (although I have an email with that order number). They proceeded to tell me that there was a "glitch" and that they canceled my order. I was very upset and expected they could reorder by a click of a button, but no. I had to provide all my info again to include billing address, shipping address, cc# etc. It took 30 minutes over the phone (Sept 21st) and they said they were expediting the delivery and it would get there by the next day.

I've been wanting a Le Creuset dutch oven for some time now but never could pull the trigger on buying it because of the hefty price. I noticed that they're on sale plus if you open up a credit card you get an additional 20% off. So I decided to finally take the plunge. I go through the process of applying and purchasing the oven. Something tells me to take a photo of the confirmation page, without reading what was written, with the order number. So I do so. An hour goes by and I never receive a confirmation email so I decide to get the order number off of the picture to pull up the order to make sure everything went through. To make a long story short the order page read Order difficulties that my order had not been completed to call if I hadn't received an email confirmation within the hour.

I ordered a wedding present for my niece on the Williams-Sonoma website and made a mistake and paid for the order without adding gift wrapping and a card. While still on the website looking at my order I called WS customer service and asked to add gift wrapping and a card. They could not even find my order, but regardless - NO - it would not be possible to add gift wrapping and a card, period. They connected me to a supervisor (20 minute wait) who also informed me NO - so I asked to cancel the entire order and again, NO. Beware - WS will take your money and run before you know what happened. Customer service is ruthless - totally cold and uncaring. They are a mean bunch of people now.

Ordered a $170 kitchen knife for my cousin's daughter's wedding. My credit card was charged at the time of the order. Then, I got an email that said they could not fill the order and my credit card was credited. So I ordered a sharpening steel for $178. and my credit card was charged. Then I received a notice that the steel had been delivered. Then I received a notice that the first order for the knife had been filled and my credit card was charged again. When I called they said the knife had been shipped already and they could not give me a refund. Then the lady put me on hold to talk to a supervisor. She came back and said they would credit me 40% of the cost of the knife. I told her that I did not think that was right and that I would never do business with them again. Piss-Poor system at best. At worst, system designed to rip you off. STAY AWAY!

I was in the store and not one sales clerk greeted me or helped me in any way. I took my items to purchase to the counter and the older ** woman says, "What did you need?" I said, "I'd like to pay for this". She says, "That's what I said!" I was so infuriated, but maintained my composure and purchased the items and was leaving when I thought I'm not going to let this go. I asked for the corporate number and noticed that the whole store was ** (people), except for the manager who was a Hispanic male. The sales clerks, all older ** women were chatting it up with other ** customers.

Item #1 was a $2500 entertainment system from Restoration Hardware. It arrived without some of the parts. We called over and over for the missing parts to screw the shelves in. They sent the wrong parts. Then they asked us to return the entire three piece unit. We told them it was literally just two long thin pieces needed to hold up the shelves. After SIX months we got the pieces. But the first correct ones were sent broken. Oh, and for all our time and frustration, a gift card for $100 for more overpriced items.

The Williams Sonoma brand has name recognition but you have not experienced this company's horrible service to consumers until you contact their Customer Care department. This bad review is the result of two consecutive encounters with Williams Sonoma customer service in 5 months. In December 2016, I reached out to customer service when I received a KitchenAid meat grinder attachment that was different from the one pictured on the website. "No problem", customer service said. "We will replace it!"

Ordered online on 4/15 early morning hours at EST, Fissler covered wok and Wolf blender for my son for his birthday using the egg hunt promotional code of 20% off with free fast shipping of 3-5 days. Asked to input credit card info prior to promotional code. No review of order which I came to expect as normal and customary was allowed after application of code. No discount was applied and order went through. Order confirmation was not sent via email until later. Customer service via phone not open until next morning. Called on 4/15 at noon to inquire. I ask to cancel order and advise I was not happy with the experience. The person hung up on me. Called back immediate and request to speak to a manager Jade who came to phone after many requests.

Williams Sonoma will cancel your order without informing you if they don't like the discount that was applied to your purchase. They cancelled 2 orders that I placed 1 month apart and stated there were issues with the different credit cards each time. However, both credit cards were active with no balances. STAY AWAY FROM THIS DISREPUTABLE BUSINESS.

Delivery date has changed four times. Now it is scheduled in phases from late March to early May, five months after the order was placed on December 15, 2016. Williams-Sonoma refuses to allow me to cancel the order. The product? Dinnerware. So now perhaps I will receive the salad plates in April and the dinner plates in May. This assumes of course that phased delivery dates will not move again as they have done in January, February, and now March. Will never buy from Williams-Sonoma or its affiliates such as Pottery Barn, West Elm, etc. again.

I purchased a Philips Air Fryer about a year ago from Williams Sonoma. Had it about a week and the teflon coating began peeling while the unit overheated every time I tried to use it. I brought it back and was given a replacement. My purchase was for the top-of-the line, XL unit... at a price of about 345.00. The second unit did the exact same thing that the first unit did. At this point, being disgusted, I put it away and forgot about it. Months later, cleaning out my pantry, I decided to bring it back to WS again. This time, the supervisor assured me she was replacing my XL with an upgrade. I didn't question her, just took the replacement home. After I got it home, I examined the box and noted it was not an XL and the unit was much smaller. I looked online and saw this unit was over 100.00 cheaper than the one I had purchased. I called WS manager back and she again said my purchase was for a cheaper item.

HORRIBLE EXPERIENCE!!! I purchased a set of dishes from Williams-Sonoma. After three months of using them they had large silver scratches on them from utensils. I called Customer Service and was told to return them to the store (they were purchased online) and since they were considered defective that I would get a credit card refund. The rep said she'd send me an email to confirm our discussion (which I never received). I returned the dishes anyway to the store. The salesperson agreed that a credit would go back to my credit card.

Placed an online order with Williams-Sonoma Home for a Large Fairfax Ottoman in Bittersweet Mohair fabric on November 8, 2016. Delivery date was scheduled for December 27th. On January 11th I called their customer service line and was connected with a rude, unprofessional CSR, who told me she'd need 48 hours to research my order and that I needed to call them back in 48 hours. Tried back, left on hold forever, unable to connect with anyone. I called them back on January 25th, the CSR said she would have to look into it and she would call me back within 48 hours. It's January 30th, 2017. Still haven't received a phone call from Williams-Sonoma Home and have no idea where my order is. I have no idea how Williams-Sonoma Home stays in business.

We have a card limit of $1500. The card was serviced by Barclays and then it switched to Comenity Bank. I made a payment to Barclays by mistake and neither lender wants to assist me in finding the money. Barclays said that even if they got it, maybe they sent it and Comenity Bank should find it. Comenity Bank says they don't have it. Then Barclays says my bank should find it. I know have to request the ledgers to show that it went to Barclays. I will be reporting all of this to the AG for each relevant state. I'm glad no one really cares. And when it is done, I will stop doing business with each relevant company too.

This is/was my first time ordering from Williams-Sonoma and certain if will be my last. I ordered a Cuisinart ice cream freezer Dec 26 for my husband's birthday on Jan 11. That's right, TOMORROW!!! Still no freezer!!! Their email says it was shipped December 28. When I called to inquire about its existence I was put on hold for about 10 minute with the representative continuing to pop back on saying that she was still looking into it. Looking into what? Either you shipped it or you didn't!!! Then I get the excuse that it could take up to 15 business days for delivery. That equates to 3 WEEKS!!! I asked her if the pony died and they had to get a new one. Will be calling my credit card company in the morning to have charges reversed, never again from this company.

I received an olive oil sprayer as a gift for Christmas. Loved the concept, but it didn't work. I took it to the store (with packaging but no receipt as it was a gift), and asked if I could return it for store credit. The answer was no. Returns are only allowed with receipts. Poor customer service. I will not be shopping there again.

Williams-Sonoma simply MUST communicate more clearly at time-of-order that an item is not in stock. It is NOT clearly stated, and its online order interface is misleading. On Dec. 20, 2016, I ordered the Wusthof Classic 6-inch chef's knife as a Christmas gift and was told that it would be available for delivery after Dec. 27. Thinking the knife would arrive on or around a few days after that date, I was fine with that.

I ordered prime rib with sides for Christmas dinner on 12/18/16. I received the sides Christmas Eve morning and when the prime rib was not delivered by 6 pm my husband called UPS and was told that they did not receive it from Williams-Sonoma. When he called Williams-Sonoma he was initially told that they could not ship out until 12/29. My husband asked to speak with a supervisor who said the prime rib was out of stock and would refund us the cost of the entire order. We asked him to send us a turkey or ham or whatever piece of meat that was in stock and we would have it for New Year's but were told that he couldn't do that because then "we would not be paying for anything". We were never called or emailed that the meat was not going to be delivered which would have given us an opportunity to make other arrangements for Christmas dinner.

I bought a rug from the Orlando store. I was told the rug was returnable. Our sales rep, who was wonderful, read the back of the swatch that stated the rug was returnable. On my receipt, it stated "estimated delivery December 8, 2016." On December 20, I had not received the rug. I tracked it online and read that it was a special order and cannot be returned. In addition, the delivery date is now July 6, 2017. So I called to cancel the order. I AM TOLD I CANNOT CANCEL THE ORDER!!! They said they will check with the vendor. It is confusing. Today is December 26, 2016. I still have not heard. I have called 3 times to cancel. This is not worth the aggravation.

If I could give no stars I would. I ordered food in November for four families for Christmas. My order was cancelled without an email or any notice and there will be no food for these families. When I called they lied and said they had sent me notice. THIS COMPANY IS HORRIBLE!!! Ordered last minute from Neiman Marcus and they will deliver on the 28th. Thanks to them.

I wish I could give Williams-Sonoma 5 stars but there is no way I could. I will never step foot in this store again. I have spent hundreds of thousand of dollars between Pottery Barn - Kids, and Williams-Sonoma so for me to be done is a big decision. The Des Moines location recently got mostly new staff and when they were in the middle of it we stopped by and did some shopping. A manager from a different location came to fill in and he was wonderful; so wonderful that when I got home I was convinced it had the best customer service I've experienced.

I'm a long-standing customer who has spent thousands of dollars between PB & Williams-Sonoma. I ordered a dining table for my new home last month and the delivery guys were not big or strong enough to carry my table in so I had to help them. They got it to the dining room then dropped it on the floor putting a dent in my floor. They didn't speak any English so it didn't do any good to talk to them about it. I got another "white glove delivery" on Friday. (What a joke.) The counter stools I ordered didn't look as good as I thought so I'm trying to return them. I'm at work trying to do this and have been transferred 5 times, and have been on hold for a total of 1 hour, and no one can help me. NEVER WALKING INTO OR PURCHASING FROM WS EVER AGAIN!

I had previously written about an experience we had with our registry & one of the gifts we received, a Revol cocotte (set). I was rather upset as several things happened and wrote WS a letter as well as sending an email outlining my complaints. They sent a gift card with their apologies, which would have covered the defective item at full price. They also sent a replacement item to us, which I did not expect. I am surprised and pleased that they really went out of their way to correct my impression of them. We've been buying WS products for many years & I wasn't planning to continue to shop with them after the registry experience, but they have made it right. I am therefore going to resume my purchases at this company, which makes & acquires some beautiful stuff. Thank you, WS for making the effort and letting me believe again that good customer service is not dead.

I bought 2 items and both were not expected quality so returned using their system. 10 days later the acknowledge having received them but that it will take 3 weeks to issue refund. WHAT? Thus online store seems to be a outlet for items that can't be sold in the store due to quality issues. Won't buy from them again. Why are these guys still in business? Overpriced and poor service.

WEB SHOPPERS BEWARE! Being a cyber-shopper I can absolutely warn people away from Williams-Sonoma as a shopping option. I presumed, based on their retail reputation, web-shopping with them would be a rewarding experience. Oh, no. Not so. Not at all! I ordered two fry pans with glass lids on 5/26. Once I'd placed my order I was informed that a confirmation email would be sent to me. They had my correct email address on their order confirmation screen, yet no email came. When, six days later, I called Customer Service. They had no record of my email address on file. What?! The WS website offers you the option of tracking your order through your Web Account. Unfortunately their website is incapable of setting up shoppers' Web Accounts?!

We order a $3,000 bathroom vanity 6 Months ago. No one knows what is going on. We had the final pieces finally delivered today (legs) 6 months after the fact and the people who dropped it off said they have no idea what's going on. Timeline: Sept. Ordered vanity - said they would schedule a delivery. Oct. Call to check on vanity, backordered. Nov. They said it's still backordered. Dec. Scheduled delivery for Jan.

WE WILL NEVER BUY FROM WILLIAMS-SONOMA AGAIN! Here is my experience: After a few weeks of checking reviews on retailer sites for new cookware, we decided to chose ALL Clad "Stainless Steel TriPly" Model... 10 piece set... and what a great choice we made! I really enjoy cooking, as it's been a family tradition and have been around the Kitchen since an early age while growing up in Italy.

I ordered a media console at the end of January 2016. I received an email that it would be available for delivery between 2/12-2/26. I emailed the company (homedelivery@wsgc.com) on 2/12, 2/19, and 2/28. I never heard back once, even though their email explicitly states that "You can schedule delivery via email." I called on 3/16, was on hold for 15 minutes, then hung up on. I called again on 3/30 to cancel my order, and was assured it would be delivery would be scheduled. I received confirmation of a 4/6 delivery date, and an email confirming the same.

I ordered an antipasti plate from Williams-Sonoma. I refrigerated the contents immediately and did not open them. A couple days later my cheese began to turn green. A couple more days and the entire cheese was green. I called to request anything - a replacement, a refund, etc... and was denied! I have pictures! I was willing to return the cheese. This used to be such a wonderful, customer-centered company which is now just a corporate greed machine! I have never had such problems with Crate & Barrel or other stores where I will continue to do my shopping, but not W-S. So disappointed! So un-American!

A year ago we purchased an expensive premium set of private label Williams-Sonoma cookware. About 2 months ago we noticed that there was material that is stuck to the surface that we can't remove. We are empty nesters and consequently don't use these pans heavily. I called WS and was told flatly they have a 30-day return policy! We hadn't even used all of the pans in 30 days! The cookware is manufactured by "Scanpan" for WS and their product is guaranteed for life and yet WS is for 30 days. Williams-Sonoma advertises itself as a premium company. This return policy is not that of a premium company. Wal-Mart or Target has a better return policy than this "premium company".

Rude customer service! They advertise any item 20% off but when I wanted to purchase none of the items were on their list. They said that they can remove any item from sale whenever they want which is complete crap. I'm sticking with Amazon. Don't want to support this B.S. company. Be aware of their scam!

The light fixture we ordered turned out to be large for our purposes. We're in the process of returning it. Williams-Sonoma charged us for delivery both ways and charged us a "surcharge." The rep I spoke with could not tell me what the surcharge was for. Basically, we're out $140. I'll never order from WS again. I think their stock chart says it all.

I had purchased a Le Creuset pan from shop and pot online. Both were on sale and online. I had to return the pan and the pot. The store will not return the pan as they say it was on clearance. There is nowhere written in the shop that clearance items are non returnable. The store manager was rude enough. I requested her to give the store credit. She did not agree to it not even exchange. I am just frustrated with the whole episode.

Still Pissed: Ordered beef and chicken Demi-glace last December. Received the chicken ok. The beef jar was glass and therefore was shattered upon arrival. I returned the beef and was promised a replacement by January 27. As of February 14, no replacement beef demi-glace nor any notice from Williams-Sonoma. I am very disappointed because having been a customer regularly in Chicago and appreciated the customer service and product quality. It really pisses me to have such a bad experience with my order of chicken and beef demi-glace. I receive the catalogue, but am now very reluctant to do business with a company that fails to deliver a promised product. I misplaced the order with the number after several phone calls before I reached a live voice that promised the beef demi-glace would reach me by January 27.

This is my first run-in with Williams-Sonoma, but it is worth sharing. I received a promo code for 15% off, but it did not work (and I tried several times over the course of a couple of days). I contacted the company and asked for another code. I was told they could not issue another code, but would issue a 15% refund for whatever I purchased - just send them the receipt from online or in store. Easy enough, right?

I bought their best kitchen shears online for over $40. They arrived opened, dirty, scratched, sticky. I requested return for replacement. Sent them back with provided label. The email said they would send a replacement as soon as they receive the return. I have UPS confirmation they received the shears over one month ago. No replacement and no refund and no contact from them. I emailed three days ago. Automated response was that most emails are responded to in 24 hours. No response. They have my money and the used shears they sold me as "new".

I was confirmed to get my furniture delivery from 1 to 5pm. I scheduled a day off from work to wait for the delivery. No call all day long!!! 6pm nothing!! I called customer service only to be talked down to by some loser calling herself a customer service representative!! Horrible service!!! I was on hold several times for 30 minutes!!! Seriously!!! 30 minutes!!! I will NEVER shop with Williams-Sonoma/Pottery Barn ever again!!!

Williams-Sonoma has given me the absolute WORST online shopping experience I have EVER had. I purchased $2000 worth of items and spent $200 on next day ship over the weekend for a dinner party I am having tonight (Thursday). I have been calling each day this week frantically checking in and they have been totally useless. They guaranteed me it would get here today when of course 90% of my items haven't even been shipped and it's the fourth business day!!! They said on the phone "Oh, but it doesn't really mean next day, but it looks like it will get there"! How useless! I now will be buying china elsewhere and return 100% of the items I purchased there and vow to never shop there again. Worst shopping experience and worst customer service ever.

My $100 rabbit-type corkscrew stopped working -- the screw would go in, but when I tried to extract the cork the screw would unscrew right out. I tried to get assistance or even instructions to have this fixed, and after several exchanges the final reply was "Regrettably, we do not offer repairs, and we do not have specific instructions. We apologize for the inconvenience. Our company is dedicated to providing quality merchandise and excellent service to our customers. When it is brought to our attention that we have failed in either of these respects it is a matter of serious concern. We truly appreciate the time you took to share this feedback, so that we may ensure your comments are reported to the appropriate individuals and considered for future improvements." This is not even a third-party corkscrew that they retail -- it has their name embossed on the handle.

Purchased Magimix Robot-Coupe toaster. I love it, love it, love it. Best toaster I ever had. Well worth the money if you like your toast toasted right, English muffins come out perfect, raisin toast, scali bread, frozen toaster pastries. Once you know what number or level to set at, it's great. Some people say burns top, only happened 1st time then worked perfect. Love it, would highly recommend.

Waited for over 15 minutes to get waited on then the clerk starting talking to another customer who had just walked in and totally ignored me. Left all my purchases on the counter and walked out. Called the manager to discuss what had happened and person answering the phone hung up on me when I asked to speak to the manager. This happened at the Summit store Reno, NV.

I purchased a chrome-colored Nespresso coffee maker as a gift for my mother on Dec. 20th as a Christmas gift. The item was on sale when I purchased it. All of my mom's appliances are brushed chrome so we decided to take it back to exchange the item for the color she wanted. The store manager in the Williams-Sonoma in the Pleasanton mall (Stoneridge) refused to do an exchange (with the receipt) and wanted me to return the item for what I paid (sale price) and pay full retail for the other color since the sale was over.

I needed new cookware and William Sonoma had a sale on Calphalon cookware. My first time purchasing from them and it turned into an exercising or should I say challenge of maintaining my cool with this merchant. The checkout screen did not discount $20 from my purchase order using VISA Checkout as the offer stated it would. No way possible to cancel the order online. Only calling their customer service number was the option and I waited multiple times up to 15 minutes on each call before reaching someone on the other side of the line. When I did get someone, I was bounced around between people and finally disconnected without getting my order cancelled.

I ordered one item on December 5th with the promise that it would arrive on the 14th. They billed me for the item but I didn't receive anything by the 14th. I email customer service, it takes 5 days for them to respond with a generic "We're shipping as fast as we can" mass email. I call on the 21th and wait on hold for 30+ minutes before I have to hang up. I call again on the 22nd and finally get a human being. She is unable to tell me anything about this order and it is her best guess that the item is currently being shipped. She will not let me cancel the order and assures me that it will be delivered by the 24th.

Williams-Sonoma does not honor their delivery promises. I ordered 3 Le Creuset gifts for my 3 sisters on 12/13, to be delivered by 12/21, as we were all meeting in our home town in Florida for a very rare Christmas family reunion. They were never shipped and the tracking number could not be used as "no information available". I called on 12/27, and not only got a very rude representative named Tiffany, who kept leaving the call (which made the call last 40 minutes total), but also several times asked for a supervisor and was told that Tim could not take the call but would call me within 48 hours. He refused to speak to me. Of course I never got a call back, and now on 1/4 as I tried to follow-up on my order again, saw that on 12/28 the order was cancelled. I have never had such bad customer service... Ever. I will never shop at Williams-Sonoma again. And I used to love that store.

I purchased a Toddy cold brew coffee maker on December 13 that was to be used for a pre-Christmas gathering. It was 5 days before they shipped it and another 6 for us to receive it, on the 24th, too late to be used. By comparison, I purchased some presents on Amazon, also on the 13th, that I received on the 17th and 18th. The excuse from Williams-Sonoma? "Gee, we're busy because it's Christmas."

A friend sent me a gift from Williams-Sonoma, purchased at the Rosedale Shopping Center in Roseville, MN. It was meant to be a Christmas gift and according to the receipt enclosed, the four items were purchased on November 13. I know she had difficulty with the order, as they called her three times near the holiday, having, apparently, lost my address. She finally learned it would be delivered between Christmas and New Year's, which it was, on Dec. 30.

I ordered an $80 Rowenta iron to be delivered as a Christmas gift and given expected delivery date of 12/14. I never received the order and the online status changed to not available. I called customer service and dealt with a very rude, disrespectful customer service rep who is incompetent and is trying to tell me they have hundreds of orders that need to be shipped and very arrogant in answering. Even I talked to the supervisor after a long wait of 30 mins and she was rude, arrogant and told they cannot do anything to at least expedite the shipment. I will never buy from Williams-Sonoma again. WORST CUSTOMER SERVICE!!!

Before this review was published, WS refunded me and shipped my order. It arrived too late for when I needed it, but their customer service reps were quick to respond with an apology.

I ordered products for Christmas (hand soaps, lotions, dish soaps) on December 10th... I received one email confirmation stating they had received my order. They charged me the day I placed the order. Five of the seven items were received Dec. 22nd. Two of the items still are not here as of Dec 29th. I have emailed five times to cancel the remaining items which I haven't received but was charged for on Dec 10th and never once did I received a response. I have called numerous times and sat on hold for 30 plus minutes before hanging up... Today I reached someone after 22 minutes on hold. I kindly requested that they credit me for the items not received... Customer service rep said items were going to ship soon and they had charged my account today. Really??? First of all they already charged me on December 10th. Now they have charged me again for items I have tried to cancel by email and phone calls that I don't want...

I placed an order on Dec. 23, and paid for the "overnight delivery by Dec. 24" option that was provided on the site. No delivery on the 24th. I called the automated line and found out that not only did they completely lie on the site, my order hadn't even been shipped yet. I sent an email. Got an automated response telling me how much they cared about the customer experience and promising a response within 24 hours. 3 days later, no email response. No delivery. They charged my credit card ON DECEMBER 23. So far today, I have been on hold for TWENTY MINUTES trying to cancel this order and get my money back. I have been a WS customer for 20 years (mostly in the stores) and I will NEVER shop there again. This company is made up of arrogant, condescending liars who clearly do not give a crap about their customers. DON'T SHOP HERE UNLESS YOU ARE PREPARED TO GET RIPPED OFF.

Worst shipping ever. Ordered coffee machine 12/21. No tracking number given. I contacted company on 12/26 asking for it. Today on 12/28 I received tracking number. It shipped today (12/28). Didn't even ship it for a week! It's due to arrive 1/4. A small package shouldn't take TWO WEEKS to arrive in this day/age.

Absolutely the worst customer service experience I have ever experienced. After almost 3 hours of dead-end phone calls and conversations I was finally connected to a supervisor who assured me that she would help me with the problem - only to be disconnected once again as she switched me back and forth from other departments. All this for a $50 e-gift card! Apparently, WS has no control or ability to communicate with their vendor who handles e-gifts. They were most happy to charge my credit card, but unwilling to provide any assistance in making sure that the gift was taken care of. At the moment, I am continuing to wait on hold for someone who might have a remote possibility of how to resolve this issue. Not the way I had hoped to spend the holiday with relatives. For sure I will never do business with this company again.

I ordered a gift for delivery on Dec 7, 2015. I asked the recipient on Dec 23rd if the order came and it had not. I checked my order and saw that it had never been shipped. I waited on hold for over an hour only to find that it had not been shipped and no explanation could be given. The representative felt confident that it would arrive on Dec 24, but it did not. I expect better service from Williams and Sonoma - their products are already overpriced but what is the point if the customer service is second rate (and that is being generous).

I ordered an $80 cake to be delivered as a Christmas gift. I received email confirmation of my order and appropriate and expected estimated delivery date. The next day I received an email the item was suddenly "out of stock." I immediately called customer service to inquire whether I should order a new item. Thus ensued a 5 days ordeal where each day I called and was told not to worry, that it was just an error and that the cake was actually in stock. Finally, on day 5 when it was clear the item had still not shipped, I called again and determined I now needed to cancel the order and re-order through the website. Item is now arriving far later than expected and missed the window for recipient to receive it.

Ordered gift 12/6 & given expected delivery date of 12/14. On 12/22, was informed it was just shipping. I called, waited a long time, was disconnected. Called again, waited again, and when asked why hadn't shipped as expected the disinterested rep said, "They (Williams-Sonoma) told us their warehouse got backed up." I will not order from this company ever again.

Williams-Sonoma has the worst customer support. Cancelled an order without a notification and also is extremely slow with the refund too. Never refunded me after I returned the product 16 days later. And even I called in to check on the refund, they insisted to refund me with the store credit when their return policy states that return with the original receipt will be refunded in the original form of payment. Customer support is extremely rude and arrogant. They don't even know their own policy. I will NEVER EVER purchase any product from them again. Worst shopping experience ever. Stay away from them.

Placed order Dec 7 and was supposed to be delivered by Dec 15 at the latest. After multiple calls to resolve issue, and supposedly a "replacement overnight" delivery scheduled, it's the 23rd and customer service refuses to release tracking info (because most likely nothing was actually processed), and one particular representative could not have been ruder. Clearly they are having a huge issue fulfilling holiday orders but are not being honest and upfront with the customer. Every call made I am told this issue will be resolved momentarily and no update, tracking, or other info ever follows. Very frustrating as this is the holiday season and customers should realistically be told the situation so they can make other arrangements. Deceptive to string people along like that, and I see from the reviews I am not the only one.

I purchased a Nespresso coffee maker online because Williams-Sonoma promised delivery before Xmas. It was in stock and my order was in before the cut off time by 5 hours. I know this is picky, but I had local options and chose Williams sonoma because I "saved" 20 bucks. Now I have delivery on Dec 29 and have to choose between buying local and risking getting my money back from them if I send back the late item. It sucks, they were baiting me with the ads online. Don't be a fool like me and buy from these guys. Do you really want to deal with a company that is willing to lie to get a sale?

I placed two separate orders for the elevated beds because they were to be shipped to two different places. I ordered on Dec 14. The estimated arrival date was Dec 21. Dec.21 came and went... no gifts. I checked my order status again that night. It said, "In process." I checked it again this morning, Dec 22, and it said, "Dec 30." I called them which was a mistake. A recorded message saying there were some problems with the Christmas delivery but those item "in stock" and were ordered prior to the deadline would be out soon.

I sent some personalized copper mugs to my husband's work colleague as Christmas gifts. WS mixed up the from/to addresses and sent them to me instead (I know it was WS's mistake because my husband's work colleague's address is already pre-programmed in my "Ship To" address book in my WS account). When I called WS to dispute and ask for a refund (during which I was on the phone for 1.5 hrs), they said it was my fault for not checking my emails and they would only give me a merchandise credit for half the amount. It was very unprofessional and any company of this size would normally just issue a full refund for an embarrassing blunder clearly made by the company. I'm very unimpressed. I think the customer service is unacceptable and I will no longer send gifts from this company again. The quality of the company has clearly deteriorated over the years, it's time to move on.

I recently just made an order with Williams-Sonoma, that I will never be doing again! I have never seen such horrible customer service, let alone the wait time just to talk to the rude lady is ridiculous! I ordered a bar set and by accident I ordered 2. I called the following day asking if I could cancel the one order. The lady tells me it's already being shipped and most likely won't catch it in time. 4 days later, I now receive BOTH orders. I called today, 45 minutes later, she tells me there was never a note put in that it was supposed to be cancelled. Then I ask if I could get my money back for that order, and she laughs and says, "We never charged you." Overall, a horrible experience. At least the gift wrap is nice. I will not be ordering online from here again. Happy holidays.

Then the representative told me that the tea they sent instead of the knife was a gift and that the Le Cruset pot ordered at the same time was also on its way. Nothing arrived. Recalled. Waited a very long time for rep. Rep was hostile, spoke over me, and told me to return the tea. I explained that it was supposed to be a "gift" and that I was calling to ensure that the proper order was en route. She talked over me, arranged to pick up the tea (she said it's company policy) and was completely unhelpful. Asked to speak to her manager. My husband took over. She was hostile and argumentative. The items have still not arrived. I will not order from this company again.

I tried to order a gift of the day, presented on a Sunday, which is a religious day, and was advised that the item was not available to me on any other day but that Sunday. I was adversely selected against for wishing to not shop on a Sunday. This is a deceptive and underhanded business marketing practice and one which should be not within Williams Sonoma business standards. I am disappointed at the tactic the company has resorted to in trying to buy sales. They apparently do not need our family's buying dollars, as we are now using them elsewhere.

I have been trying to get two bistro stools exchanged and I have never seen such incompetence in my life - I will NEVER EVER buy another thing from William Sonoma Home. They lie and they hang up on you and it is just totally the complete opposite of what customer service is supposed to be. I spent over 2 hours all together on different calls dealing with these folks. Such a shame!!

For my sister's birthday I got her some cookie cutters from Williams-Sonoma. I ordered them on November 12th. It didn't get shipping until the 24th! Then after 2 weeks had gone by I called them and they said, "oh it just shipping on December 5th." (So I caught them in a lie.) The lady on the phone was super unfriendly and just seemed like she wanted to get off the phone because she hated her job so much. I sent an email Dec. 8th asking for more information and they said gave some scripted email that was not helpful, but they gave me the tracking number.

I do not recommend buying anything at Pottery Barn online ever. The online ordering and return process is horrendous. I have ordered online from Pottery Barn twice now. The first time was for a living room rug that was on sale as final sale but since they were unable to find a swatch anywhere in the entire US, the customer service rep supervisor gave me permission to do a one-time courtesy return if the rug didn't work once I saw it in person. Of course, it did not work and I had to return it in the store which was no problem. I was assured credit would be issued to my credit card. No credit ever received. I called nearly 10 times and spoke with different reps who said they would help me but then still no credit to my credit card. They all stated there were no notes anywhere from the original supervisor who gave me the permission to return.

I just got off the phone to their Vancouver store. I live an hour's drive from this location. I wanted to save a half day's journey to purchase two gift certificates for my sons for Christmas and called them direct. I wanted to give them my credit card and have them mail them out to me. They refused to do this and said I would have to drive to the store to make the purchase. I was dumbfounded! I told them I had already done exactly this with Restoration Hardware and gave them several opportunities to get it right. The store clerk kept saying that his manager was right beside him and they were refusing. I have never seen anything like this and needless to say I am calling Restoration Hardware back and getting them to send me an additional $500 worth of their gift certificates to me instead. I will never shop or sorry, try to shop there again!

I went into Williams-Sonoma to buy plastic (unbreakable) glassware for a boat. An employee greeted me and offered her help. She showed me wine goblets that were this thick plastic and when I asked for regular glasses, she then picked out what looked like "glass" tumblers. I told her that these weren't plastic but she assured me they were so I purchased them. As it turns out, my boyfriend had already purchased glasses for his boat so I went to return all the glasses. In opening the bag, the women helping me cut her finger for the so-called unbreakable glasses broke! I was then curtly treated by the manager who refused to credit me for the broken glasses after I explained to her that I was assured none of the glasses were breakable!

I work for an affluent resident of Lake Forest Illinois. I was asked by my employer on two occasions to purchase very expensive items from the Lake Forest Williams-Sonoma store. Both times I was repeatedly ignored. The last time I was acknowledged by at least 2 sales representatives telling me they would be with me shortly, but the minute a new customer enter the store, they turned their attention to them. I felt like a scene from the movie "Pretty Woman" in which I just wasn't "good enough" for them.

While searching for a new coffee maker for our newly wed home, we found a solution for both my husband and I's taste. We'd never shopped from W&S before, so we signed up for the email subscription, knowing with a new home we could possibly want more items from W&S. 15% off for new subscriptions didn't hurt either, so we waited for the email and happily signed up for an account. No email came. Then, when I went to login, using the information I just provided, it would not verify my account or let me log in.

In total agreement with last 1 star review. Reps were defensive - possibly because they had no way of helping? Eight of the 10 reps I spoke with (6 calls by me) did not have a solution and would transfer me to another department. On two occasions I felt helped, but in fact there was no follow through on their part. I still do not have my furniture that was to be delivered 8 days ago. I will never purchase from West Elm or Williams-Sonoma subsidiaries again.

I have had the identical problems as other reviewers. Order was shipped to my billing address not my mailing address. Customer service rude, uncaring. Blaming me, the customer, for changing my information (I didn't). Customer service doesn't have a clue when I will get it and doesn't care when I need it. The items are food so no returns allowed. I will never step foot in their store again and have requested removal from the email/mailing list.

I purchased a coffee grinder online on Oct. 10 which was promised delivery by Oct. 22. I later found that the back order has been extended to Nov. 22. I contacted Baratza, the maker of the coffee grinder, and they told be that they had no back orders or shipment delays. When I told this to Williams-Sonoma's customer service, she replied rather defensively that Williams-Sonoma does not determine the delivery date but Baratza does. There was no offer for them to inquire about the reason for the extra month's delay or to do anything to minimize it. There was of course no apology, only an implied **. The attitude of the two women that I talked to was defensive, unfriendly, and lazy.

Absolute worst customer service EVER. I ordered a ScanPan Saute pan approximately a month ago. I received a box of hand soap. After contacting customer service I was advised to return it and they would immediately expedite my original pan. Shockingly 2 weeks passed and no pan! I called again and was told that the pan had shipped and I would be receiving it in exactly 2 days. Five days later, and still no pan, I called customer service again and was told that the pan had not yet shipped but they were going to print a shipping label and it might ship in two days. I asked for a supervisor and after 15 minutes on hold, was told no supervisors were available. At this point it's been almost a month to the day I ordered and still no pan or confirmation that it has, or will definitely, ship any time soon. So, I am out $100+ with nothing but wasted time to show for it. I have enjoyed William Sonoma products for years but will NEVER order from them again.

On 10/13 I placed an expedited order for 2 sets of wine glasses for an event on 10/17. The confirmation told me I would receive my order by 10/15. When they did not arrive I tracked the order and was told they were still being packed. I called customer service and was told they have been having issues with their distribution. They certainly don't have issues taking the $34 expedited shipping fee. I was told there was nothing they could do.

Over the years we have spent considerable amounts of money at Williams-Sonoma for wedding gifts, etc. My husband and daughter purchased what was no doubt a very expensive product (based on its size) for my birthday as a surprise. At point of sale they arranged for the product to be wrapped and shipped from the store to arrive at our home on Wednesday, the day before my birthday. Unfortunately they took the store at their word when they were told this would occur as contracted. I was told to stay home all day, as they could not commit to a delivery time, which I did. At around 5 o'clock my husband was told that the product just went on the truck and would actually be delivered the next day (my birthday). Since it was already on the truck, it was too late to request a different delivery day.

Bought a Nespresso coffee maker for $199 plus tax online. Next day I got confirmation saying I was paying $599 plus tax. I had called in the morning to make sure everything was right. They confirmed my purchase price of $199 plus tax. Then an email says I'm paying $599 plus tax. I call to clarify. There is no record of original transaction. Nobody knows a thing. "You can cancel," they say. After I spent my time holding to correct their mistake. Next time I'm taking a screen shot of the online transaction. You think once you buy something online it's a contract. I thought this was a reputable company. I like their catalogs. Never buying again there. I hope everybody reads all there is to learn in this website.

We ordered a food processor on 10/1/15 as a bridal shower gift for one of our employees. Before the item even arrived, we found out the bride-to-be already had received another food processor from another person who had failed to note it on the gift register. So, we called Williams-Sonoma on 10/6/15 to return the food processor (that had not even been taken out of the shipping box). Spoke to an African-American sounding man around 3:15pm on 10/6, and he took all the info and said he had set up the return, that Williams-Sonoma themselves would pick up the item the next day from our business (odd, but okay), and we would be fully refunded on our AMEX in 3-5 business days.