Whirlpool Water Heaters Reviews

Model ES50R9-55 Whirlpool Residential Electric Water Heater. Returned home to water running out of the area behind the heating element. Obvious because of visual rust that the unit had rusted from the inside through to the outside. Called the Whirlpool support assistance that I had registered the unit with and they informed me that the unit was 36 days out of warranty. Asked if they would assist with replacing the unit and the advisor stated they would not. Asked for partial assistance and they declined. Told them I would not purchase another Whirlpool product and would make sure that everyone I know would learn of my experience to keep them from making same mistake of purchasing any type of Whirlpool product.

Do not buy. Garbage products. Issue pops up and you need replacement parts but they're not available anywhere. Have to order and pay high mark-up and shipping and wait for the part. Used to be a good company but greed has taken over.

The unit don't heat water that good and started leaking from the thermostat just few months after the six years warranty expires. I called Whirlpool and they just shrugged and they just told me that I should replace it and they cover none of my expenses. Don't waste your money and time.

I came across the site while trying to find the Whirlpool Gas Water Heater with Flame Lock System. I purchased my system June 11, 2009 from a Lowe's in Virginia and I have not had one day of trouble out of it. I am replacing now before it runs out as it is beginning to not warm the bathroom water as quickly as the other faucets considering it has since June 11, 2009. It is January 5, 2024. I am just saying I am one of the Blessed ONes is not the only Blessed One because I saw a review and the trouble people were having and I was not aware of this. Actually I was looking to repurchase and now I have read today why Lowe's is no longer carrying them. I belive the review I saw came from 2006. BOY! Did GOD Bless Me again. I have had no issue with this hot water heater.

I purchased an 80-gallon electric water heater in 2009 with a 'Lifetime' warranty. When the unit failed in 2021, I was told that Whirlpool no longer manufactures an 80-gallon tank. I was provided an R/A# and was told that Lowe's should honor it with a 'like-kind' replacement unit. Lowe's originally suggested I order an AO Smith Hybrid online, (at my expense), return my old tank, and they would reimburse my account. When I went back to confirm this offer, it was adjusted to a $200 credit (suggesting that was the value at the time of purchase). Later, Lowe's again adjusted their offer to cover $650 toward a replacement 50-gallon tank with a 6-year warranty and 30-gallons less capacity. Other manufactures do produce 80-gallon tanks and Lowe's does have AO Smith tanks available online only. I would have to pay the difference beyond the $650 offer.

Our Whirlpool water heater needs a burner assembly replaced. Second time within the warranty period of six years. Parts have to be ordered, so you will be without hot water for several days to a week. The worst part is reaching them. Between my wife and I, we have almost 4 hours invested in sitting on hold waiting for someone in three different calls. They never answer the phone. They give an option to call back. They never call back. I'm so frustrated. No Whirlpool products ever again. I'm sitting at my desk, hoping someone will eventually answer the Whirlpool line. I don't even have the part ordered yet after two days of no hot water. Who knows how many more hours I will need to sit here and listen to this music on hold. It is incredible in 2021 a company can remain open while offering this kind of customer experience.

Owner of 20 apartments, 16 of them have electric water heaters and 4 have natural gas units. Have replaced over the years all 20 water heaters. 19 of them were replaced with Whirlpool units bought at our local Lowe's. It is my opinion that they are very unreliable. The tanks rust out in NO time. The electric units last just a little better than the gas units but still terrible. Of the 4 gas units so far I have had to replace 3 of them and the longest one lasted 6 years and 7 months!! One of them was just over 6 years and the other was 9 days away from warranty expiring. They replaced that one. If you have no other choice make sure to buy extended warranty if available. They just don't last!!

I purchased a 12 year warranty, high end Whirlpool WATER HEATER (OR SO I THOUGHT AT THE TIME) through Lowe's in 2014. Model ND50T122-403. Six years and multiple service calls later it is broken again, this time for the final time. I am ripping this garbage out. So livid with this company that could give a rip about their customers. Three years in to my "12 year warranty" it started giving me problems. Horrible HORRIBLE customer service. They will insult your intelligence. Whirlpool will not honor the warranty or stand behind their product. They just take your money and basically give a shrug of the shoulders or worse blame you for THEIR TERRIBLE product failing. It may be unscrupulous and unethical but I guess saves them a pile of money which is what they seem to only be out.

Having multiple apartments I have some experience with water heaters, with that being said, old school water heaters would last 30 years with basically no maintenance. Since those old, manual no BS flashing light codes were replaced with Whirlpool brand, I see constant problems. Honeywell valve/motherboards was the worst thing that could have been put on any equipment. More or less they all failed within few months past warranty expiration date. Replacement part is cost almost half of what brand new product costs. When called customer service, they are aware of said problem but will not help, or recall above product. There are plenty of videos and forums of people complaining about the same issue. Being poorly treated by customer service, I know that I will no longer be spending my money on whirlpool brand. 3 years off of the water heater is a joke.

Bought a propane hot water heater and 2 years after buying it pilot wouldn't light. Had to buy a conversion kit because they didn't make the part anymore. Now had to buy a gas valve and it didn't work so went to Locke's and bought a new water heater and now they won't refund my money for the part $300.00 with shipping. They said they could only replace it. Well I don't need it now because I bought a better product. Whirlpool is junk and you have to buy the parts from them and RIP you off. Way to take care of your customers Whirlpool. Buy something else with your money.