Whirlpool Water Heaters
ConsumerAffairs Unaccredited Brand
In 2012 we purchased a Whirlpool Nu40T61-403 water heater from Lowe’s that I installed due to us not being able to afford a plumber. I have since become a plumber. This morning while attempting to shower I noticed that the water was lukewarm with the shower valve turned all the way to hot. I got dressed and inspected the heater. I began to diagnose the problem. Pilot was out and Gas control valve signal light was off. Lit the pilot and it appeared to be functioning normally. My first thought was the thermopile had failed but seeing the pilot stayed lit this proved to not be the case. I was extremely relieved at that point. Turned the temperature control nob to high and the burner kicked on. At first it appeared to be functioning fine. But within about 20 seconds I began to hear detonations within the sealed combustion chamber.
I turned the gas control valve off and imminently called Whirlpool. Literally spent no time on hold. The very helpful CSR asked for the serial number on my heater. She then informed me my heater was under warranty. I requested a new gas control valve and thermopile and informed her I was a plumber and had diagnosed the problem or at least what I thought was the problem. She said no problem only that I would have to pay $30.00 for overnight shipping if I wanted it. They provide UPS ground free of charge. Not a big deal to me. Gave her my debit card information and received my confirmation number. Told her to have a nice day and that was that. Being the perfectionist I am I called my company’s water heater master and asked him for his opinion after ordering the parts. I told him the symptoms and he said that it could also be the burner assembly and that I should inspect that as well.
Upon pulling the burner assembly and inspecting it I noticed 2 quarter sized holes in the screen on top of the burner as well as the screen being heavily corroded. The point of the screen is to keep the gas contained within the burner assembly so it burns properly. So the problem was the burner assembly not the gas control valve.
I immediately called back Whirlpool to inform them I would like them to also send out the burner assembly. They told me the order for the gas control valve had already shipped and it would have to be two separate orders but that they would waive the $30.00 for the second package's overnight shipping. The packages will be here tomorrow by noon and although I have no hot water for the night being in the industry I know that these things happen and am grateful that Whirlpool is sending me $650.00+ worth of parts for free and not trying to fight me on it. Amazing customer service reps that fully honor warranty. No holding and waived the second package's fee.
Installed a Whirlpool EcoSmart Electric Water Heater 5 years ago in my elderly Mother-in-law's home. About 3-4 times a year, I have to make a trip to her house to reset the electronic controller. Sometimes it's a daytime trip, sometimes at night. You never know when it's going to trip off. It's not an electric circuit/amperage issue, it's internal with the electronic circuit. There seems to have been a lot of complaints about these units since the beginning of the electronic controllers. I contacted Whirlpool the first time and the second time it failed. 5 years later, it's beginning to fail more often but Whirlpool does not seem to be interested.
Bought a Whirlpool water heater in 2013 from Lowe's. Model/Serial - N40S61-403; 1312T478726. It has a Honeywell thermostat control valve, model WV8840B1109 that is now defective after only 5 years. Pilot light went out once last year and had to get someone to repair and relight. It has gone out again, 11/5/17, won't stay lit, and valve is not letting enough gas through to keep the pilot light lit. Spoke with a plumber who said it would be more cost effective to replace entire water heater. He said problems with this water heater and control valve are very common. Not sure if Lowe's is even selling this unit anymore. My research has alerted me to the many problems with this unit. I have to believe that the manufacturer HAD to know about the issues and therefore is negligent. It looks as if there may be a class action lawsuit in the future. This is ridiculous!
AVOID Whirlpool water heaters - Bought two 12 year warranty water heaters from Lowe’s in 2014. Model NU50T121-403 from Whirlpool. Thermocouple went out within the first 4 months. Called WP, they gave me a number to call for an authorized contractor to come out. Made certain to tell me that PARTS were covered, but not labor. $300 for the labor and two days later, hot water is back on. SAME THING happens again 6 months later, then AGAIN in Sept of this year. So 3 guys have been out to all replace the same part. This morning, hot water is out. Both tanks. Can’t keep pilot light lit. Called WP. They gave me more numbers of authorized contractors. No hot water and now I’ve got another $300 I owe to fix the SAME BROKEN PART. I wonder if this is how their last class action lawsuit got started?
On May 15, 2017, I purchased a new Whirlpool Water Heater, unknowingly made by American Water Heater Co., from Lowe's (receipt attached). Model Number ES40R10-55 with a 10 year warranty. The water heater was installed using the directions in the owners manual. Upon turning on the current to the water heater after it was filled with water and all air removed from the plumbing, the module gave a code stating the top element was not working. Called the Technician Assistance Hotline and they gave me a RA number to get a new top element from Lowes. Got that on May 16 and had to call the plumber that is contracted by American Water Heater Co. to come to the house and inspect the heater to make sure it was installed correctly.
The water heater worked once the new element was installed. On Oct. 3, 2017, had more issues with the module stating the top element was not working. Called the Tech. Assistance Hotline and they gave me another RA number to get another top element. On Oct. 4, got the top element and installed it. The water heater started working again. On Oct. 6, the module stated the bottom element was not working. Called the Tech. Assistant Hotline and had the plumber come out. He determined that he could not find out why it was doing this and also said that both elements were good along with the element that I removed on Oct. 4, which I still had.
Since then, the module has been giving codes stating that both elements are bad and I have not had any hot water since Oct. 7. American Water Heater Co., Whirlpool, and Lowe's all refuse to give me a refund for this piece of junk! All blame the other for the problems and none will take any responsibility for the water heater not working. I will never buy another appliance with the Whirlpool name and definitely will not buy anything made by American Water Heater Co. I also will never buy another appliance from Lowe's as they are not willing to help me in this matter. If you do not want to experience the headache and frustration of owning a new appliance that does not work, I would suggest that you do the same!!!
- 963,547 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Whirlpool water heater with the sensor for fumes. First time it failed, they talked me into replacing the control box on the front panel which was the WRONG fix. It took me nearly an hr to get it off because it was screwed on so tight I had to pound it with a hammer. After reading all the reviews it's evident the underside gets clogged with dust and dirt. Just outright POOR ENGINEERING. My washer/dryer are also Whirlpool and I wish I had my old Sears Kenmore back. Will NEVER buy Whirlpool again. Worst brand EVER!!!
anything but Whirlpool from this day forward. Thank you Whirlpool.
I had a 6 year warranty on the new Water heater and about only 4 years into it the tank began leaking. Whirlpool replaced it but of course I was responsible for Parts and labor to replace it. The replacement only lasted just over only 2 years and just outside the total of 6 years from original purchase date on the first. Whirlpool refused to discuss it since it was a few months out of warranty. If someone else has purchased this heater it would have failed at 2 years and they would have had to warranty it anyway. I will never own another Whirlpool appliance because of their substandard products and warranty. I only wish I had reviewed the reviews of others and taken their experiences into consideration and not purchased Whirlpool. I am now out for another heater and reinstallation charges again.
New water making loud pinging noises when burner shut off. Whirlpool referred plumber. Plumber stated this is normal. After few months heater would make loud humming noise when burner turned on. Called Whirlpool again. Said I had to pay for plumber to troubleshoot and if part needed I had to pay labor to replace part. Would never recommend this product to anybody.
I have recently installed a Whirlpool water heater and was thankfully home when I heard a pop sound and my water heater had exploded inside. The heating element also caught fire. I called customer service and was not satisfied with the response from their customer service team.
Whirlpool anode rod went bad in 2 months. Called Whirlpool, would not stand behind warranty. Had previous hot water tank (not a Whirlpool) in for 10 years with same well and water conditions. Also noticed Whirlpool hot water tank is not nearly as efficient on energy use. Overall, this is a very poor water heater and even worse customer service to not replace a part that was under warranty.
Bought Whirlpool 30 gal propane water heater in Feb, it lasted until May before the unit died. Paid for the extended plan warranty (NEVER do that!). Called support and they said they could send someone out in a little over a week (week with no hot water). The week goes by and on the day it was suppose to be repaired the guy calls and says his van broke down (this was a Friday, getting that early weekend). The earliest they can reschedule is in another week (over 2 weeks no hot water). Called Lowe's to see if I can just return it (extended plan and all), no, you need a return code from the whirlpool customer support. Call the Whirlpool number again to ask for a return code, no, it is a repairable problem (even though no one will come repair it). Lesson learned, will never buy Whirlpool or anything over $50 from Lowe's again.
As a plumber, I would like to say we have more call backs and more problems with Whirlpool Water Heaters. I strongly recommend you do not buy this product. The warranty is not consumer friendly and will ultimately cost you. I urge all my customers to steer clear of Whirlpool Water Heaters.
The gas water heater that we purchased has been a headache. Pilot went out several times. When we contacted Customer service they informed us that we would have to have a new kit put on it. We ordered that and it worked a while and then we started having the same problem. Just recently we had to purchase another part and once again we have cold water. Fed up.
I have 2 rent houses. I purchased 2 Whirlpool gas water heaters with a 6 year warranty, from Lowe's in 2010 and 2011. The warranty just expired on 1 and almost expired on the other. I read the reviews and decided I would not spend my time to get a part, I did not want to put any more money into a bad product. Both water heaters leaked at the Honeywell gas control valve without any warning and flooded both properties. I replaced these with Rheem gas water heaters from Home Depot.
Purchased I assumed a brand-new electric hot water heater from Lowe's. It worked giving us hot water for 5 months then it quit. We called the number they have located on the side of the water heater and they sent 3 references such as plumbers for us to contact because everything they told us to purchase didn't work... so after their references, plumber came out. Instead of him telling us what was wrong why all of a sudden we stopped getting hot water he didn't return our phone call. As a professional that sucks!!!
So WHIRLPOOL CUSTOMER SERVICE says the hot water heater that had been working for 5 months wasn't up to code and wasn't wired right and WE need to pay an electrician to connect it right... that's **. The electrician did it correct the first time. Whirlpool just don't want to accept the fact that their equipment is faulty!!! But that's good because I will NEVER purchase anything WHIRLPOOL makes. I don't care if they start making water. I will just quit The hell with that company!!! WHIRLPOOL SUCKS!!! Here's the serial number 1626103174130 and if I had read the neg reviews before I purchased the hot water heater I wouldn't not have done it!!!
After 22 years, I replaced my Whirlpool, electric, 50 gallon water heater, due to age and it was still working well. Went to Lowe's and they do not carry Whirlpool any longer, so I purchased and installed an A.O. Smith water heater, electric, 50 gallon water heater, model ES12-50R55DV110. Hoping for as good a product now, as I had from my Whirlpool. Also, I installed myself.
My 3 year old water heater failed and the service line would send us the part but the install was my responsibility. Shipping was free but would take 3-5 BUSINESS days. Whole has a week to wait with no hot water, $35 for expedited shipping (which took 2 days), $175 for the plumber (authorized by Lowe's (1star also) for installs). 2 days later the unit is cold again... Plumber comes back, plays with wiring and gets it fired up again. Says if there is a problem again to refer the techs to the plumbers office for new tank.
Well now Whirlpool says they will only take the word of their own plumber "AUTHORIZED HEATING" 24 hours wait for a service call. "You will be the 1st job Wednesday morning". Wednesday 930 call from AH "we are backed up. Hope to be there between 1 and 4 pm." How did you get backed up if I was 1st job? Never again will I buy Whirlpool and nothing from Lowe's as well. Still no hot water day 3 second time in 2 months.
Bought the hot water heater, installed it. It leaked from bottom. Whirlpool warranties it. Replace it with new heater. It too leaks. I Google problems with Whirlpool hot water heaters. Found over 1500 complaints.
I have fought with this issue hundreds of times over the last 3 years. My old water heater work fine until it started leaking, I bought a Whirlpool 40 gal gas hot water heater from Lowe's. Worked fine for the first month, then this pilot light issue started popping up intermittently. Now the damn thing doesn't want to light at all. I WOULD NEVER BUY ANOTHER WHIRLPOOL PRODUCT THE REST OF MY LIFE, and I will tell everyone I know that WHIRLPOOL Products are not quality products. DO NOT BUY. There have been so many class action lawsuits about this product and Whirlpool keeps on selling this junk. I'm so frustrated with WHIRLPOOL customer support I can't think straight. To reduce your headaches in life, do not buy Whirlpool products as they are junk and their customer support is terrible also.
I brought a water heater from Lowe's in 2011 and I had a 6 year warranty on it which will end November 2017. Well now the water heater is leaking and they won't replace it because of the location of the water heater and they saying I need to get a direct water heater. Well what is the use of having a warranty if I can't get another water heater. I will never buy another water heater from Whirlpool! I cannot afford to get a direct water heater.
When you shell out the money for a new water heater you expect it to work the first time. Mine did not. Luke warm water was all that we could achieve. After going through the troubleshooting steps we could not clearly define the problem. So they ordered me the parts and sent them to me. The parts were for the old model control unit and does not mate up with the wiring that is in the unit. The representative was put back in that they had no idea how that happened. And, no wrench came with the thermostat just another thing to spend money on. I told them I have had it. Then they say that this is a manufacturer's defect and they can provide me with a list of repair technicians in the area. I gave them one star because I could not give them zero. They should have lead off with the service technician. Still not repaired. I will keep you updated.
I bought a whirlpool 40g gas heater with the Honeywell gas valve. In 5 years I've had to replace the valve two times. Thankfully the valve was under warranty both times. Our old water heater was Twentynine years old before it started to leak, this new electrical diagnostic high tech gas valve keeps breaking showing a overheated error and the only way to fix it is a new valve that only Honeywell sells that's well over 100$. Talk about a scam!!
MODEL# 40S6-40LP 401 SER# 1546102240652. After 6 months would not stay on. Call the company. Was told if it was installed in my bathroom or near. They would not help me or give me any info and because of this my warranty was void. My $500.00 was trash. I would need to send pictures to them before and after I moved it to a different location. My old one also gas was in the same spot for 28+ years. This is not in the bathroom, it's in a room off the side of this with it's own door... Lowe's said "sorry can't help you also"...
My 50 Gallon water heater is still under warranty, model #051718153. The water heater shuts down after a few minutes. There's a sound of a leak inside the tank. They would not replace the tank; they'd only replace parts. We have already replaced the outer control box and the double burner, and there's nothing else to replace except the tank, which they refuse to do so. If I had called them and said there's water coming out from the heater, they'd have agreed to send me a new tank, but honesty doesn't work.
I would not buy any Honeywell electronic water heater thermostat. Has failed two times. I have to pay for a new one to be mailed and for repair. A bad product from all the reviews. Honeywell is claiming they do not service it anymore and gave me a Sears telephone number. Servicemen have said it is a crap product and fails all the time.
Never buy a Whirlpool water heater. They're junk and they don't honor warranties. NO wonder there's a lot of bad reviews. I'm one of those suckers. You would think Whirlpool would do a better job. But the blessing in all this I won't have to deal with Whirlpool again. Including washer and dryer, ref, stove, dishwasher and etc.
This Whirlpool Water heater was purchased through Lowe's on March 29, 2011. This past weekend, water started leaking out of the thermostat/natural gas control located on the side of the tank. I called a plumber to take a look. He stated that a new thermostat/natural gas control was needed. Although the tank has a 12 year warranty, this item does not. Whirlpool did agree to replace the part but would charge me $30 to overnight the item which still would have taken 4 days because of a weekend. To install the item would have cost me almost $500.00.
To purchase a new Rheem Water heater was $999. I chose the second choice as the first choice would have still left me with a subpar water heater obviously already out of warranty. The reason for my review is that I saw the number of complaints on the failure of this part. When I purchased this water heater, it was the better model due to the 12 year tank warranty. What use is the tank warranty when the other items don't last? There should be some type of reimbursement but I'm not holding my breath. Please buy a contractor grade water heater and not the cheaper models.
Bought a brand new 40 gal water heater from Lowe's. Installed it and it worked fine. Next day no hot water... After doing all the tests with tech support. This smart mouthed CSR explained to me how her uncle is a master plumber and she knows what she's talking about. Still couldn't tell me what was causing it to not work. Other than the reset being tripped. I have had good luck with Whirlpool products. But customer service has always been poor.
I have had my water heater for 5 years and the repair is going to be close to $300.00! Whirlpool offered to send me the part and if I want hot water tomorrow I can pay $30.00 for shipping! $10.00 for standard ground! My other water heater was builder grade and lasted 12 years! Go figure.
Whirlpool expert review by ConsumerAffairs
Along with manufacturing and selling numerous home appliances, Whirlpool offers a list of residential electric, natural gas and liquid propane water heaters. Each unit comes with an energy factor (EF) rating ranging from 0.80 to 2.0.
Types: Whirlpool offers a range of electric, natural gas and liquid propane water heaters. They range in capacities from under 20-gallons up to 70-gallons. Online, under each specific model, consumers can check to see how each one will perform in their home based on location. They can also see the annual energy cost of each unit.
Online purchasing guide: For consumers who need help choosing the correct water heater, Whirlpool offers a simple purchasing guide to help make the selection process easier. By answering a few questions about household showering habits, available space and where the water heater will be installed, Whirlpool can point consumers to a unit that will fit their needs.
6th Sense technology: 6th Sense is a technology designed to provide smart hot water delivery. Each Whirlpool gas water heater equipped with this technology uses a gas valve with tighter temperature control and a self-diagnostic feature that monitors the unit’s status. A full list of 6th Sense technology benefits can be found online.
Installation videos and guides: Consumers wanting to tackle installation themselves can go online for guides and videos on how to install an electric or gas Whirlpool water heater. Whirlpool also offers guides about fixing water leaks and drips.
Professional installation: Lowe’s Home Improvement offers same-day installation and delivery of Whirlpool water heaters Monday-Friday if notified before noon. Consumers can find the number to call for same-day installation under “Professional installation” on Whirlpool’s website.
Best for: Consumers needing a residential water heater.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Whirlpool Water Heaters Company Information
- Company Name:
- Year Founded:
- 2000 N. M-63
- Benton Harbor
- Postal Code:
- United States
- (866) 698-2538