Lasko Heaters

One more expense, but, they would have replaced 2 of the 4 bad units.... Then, I never received anything, so I called them again. Now, it became a phone tag chase... They alleged that they had 1 cord, no receipts... One lady said that she could see that things had likely fallen out during shipping... (or perhaps in their hands...) Hunted. More receipts sent. Many contacts, letters. They do not answer their phone supposedly "due to Coronavirus"... Give me a break... Can't answer a phone during Coronavirus???? Online Chat has been attempted numerous times, all to no avail... They have a site, so I e-mailed them that way.... No reply ever... That left the mail.... So, I sent letters and receipts again.... NO replies at all.

This year alone, we bought 8 Lasko Space Heaters and 6 Lasko fans.... We seldom use the items. So, I do not know if they are a good product, or not. I buy in quantity to have extra items in case we need them... just to be prepared. I am angry that the Lasko Company wrote 3-year warranty, and does not stand behind it... It is unfair, deceitful, false advertisement... To be put through extra mailing expenses, and all that running around for nothing.... just to be ignored, is simply ruthless. Extremely disappointed.

I could not sleep.... I felt cheated and disrespected.... Once you mail the receipts...how can they say that they never got it? They claim to have received a cord... Well, that proves that something was bought, and mailed... (Plus, I had read the receipts on the phone before mailing them...) I took a picture of what was left in the garage (boxes and units), before discarding everything, and made a copy of when the rental units were purchased, which was not yet 5 years... That, should have proven that we had been good customers, had bought many units, and the copy of the property, being less than 5 years...proved the purchase to likely be less than 5... And who would have bought the space heaters the same day as the rental units? Of course not... So, we were within the 3-year warranty, as read on the phone....

One lady called and admitted that the tapes were torn, and, that, likely, a cord and the receipts had fallen out, but, she still had 1 cord... The honest, decent thing to do, would have been to replace the units, and thank us for being such good customers? I never heard any further, and never received any replacements. I phoned today.... And, they will NOT replace the space heaters. So....before doing business with Lasko Company...think about this story. I felt disrespected and cheated, and still do. In my opinion of the events, Lasko Company is NOT an honorable, decent Company. SHAME on Lasko Company for producing bad space heaters, and mistreating and disrespecting customers.

The fan has a high intensity hazardous magnetic field that extends more than 36” from the unit AND from the plug. Overusing a fan appliance too close to where you sleep or work causes illness and death from cancer due to long-term magnetic field exposure which slowly damages nearby parts of the body. There was no warning in the user manual. (It mentions the other “RF” field but not as a health risk.) I have no problem with setting it up away from human activity because I have a meter and I checked the field, but what about the users who don’t know the risk? I guess the people who run Walmart, Lasko and Intertek are happy that they got their money but the people who run these companies should be called out for failing to warn about the magnetic fields generated by their products. They show disregard for the users of their products by putting user’s lives at risk.

Anyway, I bought it at the last minute before a cold snap without shopping around so my choices were limited to what was available 9:30 PM at Walmart. It was very pricey at $54. I didn’t know it had so many bad reviews until after I started using it. After opening I found The manufacturer name printed on the bottom the heater is Intertek. I had a Patton heater made by Intertek that was defective out of the box and designed to fail early due to a faulty overheat shutoff sensor hardwired in so that it could not be conveniently replaced and it had a weak fan motor which frequently stopped with glowing coils.

The Lasko CC13700 box has a stated 3 year warranty but many of the one star reviews about Lasko heaters at www.consumeraffairs.com say that Lasko doesn’t respond to honor the warranty. The handle is definitely NOT ergonomic. It is a shallow indentation with a flat, slick surface. It looks like you are supposed to stick your fingers into it, but when you try to carefully pick it up, the heavy center of gravity pulls it backward like it was intentionally designed to slip off the fingers. If you try to counter-grip the other side with your thumb, it is curved so that it would just as easily slip out of the hand. I think they intentionally made it easy to drop. You have to gently lift with the fingers and support the bottom with the other hand. The external filter seems like a good innovation but one minor issue that I have it that the flimsy plastic cover will be easy to break or lose.

It works OK as a heater with no noticeable fire hazard: The plug stayed relatively cool in the outlet and the air from the vent was instantly hot and raised the temperature outside of the bathroom by 3 degrees overnight while it dropped to 13 degrees outside. It has the usual toxic chemical odor that is normal for a new heater. I knew about that risk but I also did not see a warning on the box or in the user manual.

Anyway, it was too cold outdoors to air out the house and I woke up with the nasal irritation mentioned in other reviews. There is no hole to oil the fan and according to the manual I would have to wait 3 years to maintain the appliance to avoid voiding the warranty (which increases the chance of the fan burning out). It also has unusual 6 point screws which may require a special tool to open. Just like my other Intertek heater (which no longer works), this looks very nice with shiny black plastic, but I try to avoid touching it or smudging the surface.