Whirlpool Water Heaters Reviews

As a plumber, I would like to say we have more call backs and more problems with Whirlpool Water Heaters. I strongly recommend you do not buy this product. The warranty is not consumer friendly and will ultimately cost you. I urge all my customers to steer clear of Whirlpool Water Heaters.

The gas water heater that we purchased has been a headache. Pilot went out several times. When we contacted Customer service they informed us that we would have to have a new kit put on it. We ordered that and it worked a while and then we started having the same problem. Just recently we had to purchase another part and once again we have cold water. Fed up.

I have 2 rent houses. I purchased 2 Whirlpool gas water heaters with a 6 year warranty, from Lowe's in 2010 and 2011. The warranty just expired on 1 and almost expired on the other. I read the reviews and decided I would not spend my time to get a part, I did not want to put any more money into a bad product. Both water heaters leaked at the Honeywell gas control valve without any warning and flooded both properties. I replaced these with Rheem gas water heaters from Home Depot.

Purchased I assumed a brand-new electric hot water heater from Lowe's. It worked giving us hot water for 5 months then it quit. We called the number they have located on the side of the water heater and they sent 3 references such as plumbers for us to contact because everything they told us to purchase didn't work... so after their references, plumber came out. Instead of him telling us what was wrong why all of a sudden we stopped getting hot water he didn't return our phone call. As a professional that sucks!!!

After 22 years, I replaced my Whirlpool, electric, 50 gallon water heater, due to age and it was still working well. Went to Lowe's and they do not carry Whirlpool any longer, so I purchased and installed an A.O. Smith water heater, electric, 50 gallon water heater, model ES12-50R55DV110. Hoping for as good a product now, as I had from my Whirlpool. Also, I installed myself.

My 3 year old water heater failed and the service line would send us the part but the install was my responsibility. Shipping was free but would take 3-5 BUSINESS days. Whole has a week to wait with no hot water, $35 for expedited shipping (which took 2 days), $175 for the plumber (authorized by Lowe's (1star also) for installs). 2 days later the unit is cold again... Plumber comes back, plays with wiring and gets it fired up again. Says if there is a problem again to refer the techs to the plumbers office for new tank.

Bought the hot water heater, installed it. It leaked from bottom. Whirlpool warranties it. Replace it with new heater. It too leaks. I Google problems with Whirlpool hot water heaters. Found over 1500 complaints.

I have fought with this issue hundreds of times over the last 3 years. My old water heater work fine until it started leaking, I bought a Whirlpool 40 gal gas hot water heater from Lowe's. Worked fine for the first month, then this pilot light issue started popping up intermittently. Now the damn thing doesn't want to light at all. I WOULD NEVER BUY ANOTHER WHIRLPOOL PRODUCT THE REST OF MY LIFE, and I will tell everyone I know that WHIRLPOOL Products are not quality products. DO NOT BUY. There have been so many class action lawsuits about this product and Whirlpool keeps on selling this junk. I'm so frustrated with WHIRLPOOL customer support I can't think straight. To reduce your headaches in life, do not buy Whirlpool products as they are junk and their customer support is terrible also.

I brought a water heater from Lowe's in 2011 and I had a 6 year warranty on it which will end November 2017. Well now the water heater is leaking and they won't replace it because of the location of the water heater and they saying I need to get a direct water heater. Well what is the use of having a warranty if I can't get another water heater. I will never buy another water heater from Whirlpool! I cannot afford to get a direct water heater.

When you shell out the money for a new water heater you expect it to work the first time. Mine did not. Luke warm water was all that we could achieve. After going through the troubleshooting steps we could not clearly define the problem. So they ordered me the parts and sent them to me. The parts were for the old model control unit and does not mate up with the wiring that is in the unit. The representative was put back in that they had no idea how that happened. And, no wrench came with the thermostat just another thing to spend money on. I told them I have had it. Then they say that this is a manufacturer's defect and they can provide me with a list of repair technicians in the area. I gave them one star because I could not give them zero. They should have lead off with the service technician. Still not repaired. I will keep you updated.

I bought a whirlpool 40g gas heater with the Honeywell gas valve. In 5 years I've had to replace the valve two times. Thankfully the valve was under warranty both times. Our old water heater was Twentynine years old before it started to leak, this new electrical diagnostic high tech gas valve keeps breaking showing a overheated error and the only way to fix it is a new valve that only Honeywell sells that's well over 100$. Talk about a scam!!

MODEL# 40S6-40LP 401 SER# 1546102240652. After 6 months would not stay on. Call the company. Was told if it was installed in my bathroom or near. They would not help me or give me any info and because of this my warranty was void. My $500.00 was trash. I would need to send pictures to them before and after I moved it to a different location. My old one also gas was in the same spot for 28+ years. This is not in the bathroom, it's in a room off the side of this with it's own door... Lowe's said "sorry can't help you also"...

My 50 Gallon water heater is still under warranty, model #051718153. The water heater shuts down after a few minutes. There's a sound of a leak inside the tank. They would not replace the tank; they'd only replace parts. We have already replaced the outer control box and the double burner, and there's nothing else to replace except the tank, which they refuse to do so. If I had called them and said there's water coming out from the heater, they'd have agreed to send me a new tank, but honesty doesn't work.

I would not buy any Honeywell electronic water heater thermostat. Has failed two times. I have to pay for a new one to be mailed and for repair. A bad product from all the reviews. Honeywell is claiming they do not service it anymore and gave me a Sears telephone number. Servicemen have said it is a crap product and fails all the time.

Never buy a Whirlpool water heater. They're junk and they don't honor warranties. NO wonder there's a lot of bad reviews. I'm one of those suckers. You would think Whirlpool would do a better job. But the blessing in all this I won't have to deal with Whirlpool again. Including washer and dryer, ref, stove, dishwasher and etc.

This Whirlpool Water heater was purchased through Lowe's on March 29, 2011. This past weekend, water started leaking out of the thermostat/natural gas control located on the side of the tank. I called a plumber to take a look. He stated that a new thermostat/natural gas control was needed. Although the tank has a 12 year warranty, this item does not. Whirlpool did agree to replace the part but would charge me $30 to overnight the item which still would have taken 4 days because of a weekend. To install the item would have cost me almost $500.00.

Bought a brand new 40 gal water heater from Lowe's. Installed it and it worked fine. Next day no hot water... After doing all the tests with tech support. This smart mouthed CSR explained to me how her uncle is a master plumber and she knows what she's talking about. Still couldn't tell me what was causing it to not work. Other than the reset being tripped. I have had good luck with Whirlpool products. But customer service has always been poor.

I have had my water heater for 5 years and the repair is going to be close to $300.00! Whirlpool offered to send me the part and if I want hot water tomorrow I can pay $30.00 for shipping! $10.00 for standard ground! My other water heater was builder grade and lasted 12 years! Go figure.

I bought Whirlpool hot water heater with the Honeywell part in 2014 and the thermal box went out. No flashing lights, no way to reset. I understand that Whirlpool had a class action lawsuit after researching. Still selling this product to consumers. Whirlpool should be held responsible, and be made to give an allotment to replace homeowners with hot water tank of choice! If lawsuit is active please add my name.

I purchased a Whirlpool Flame Lock gas water heater with a 12 year warranty from Lowe's in November 2011. It lasted almost 6 years. Called Whirlpool Support and no one in my area is a certified repair facility. Closest one is 45 miles away, and he won't drive up to check out my water heater because I'm too far away. Called someone in town. He came out, looked at it for 2 minutes, and said he never saw a water heater like this, but Sears may carry parts. Charged me $50 for service call. Sears couldn't find the model number in their parts catalogs. I don't have a manometer (What is it?) so I can't do diagnostic tests on it myself. Can't find out anything about them online except complaints from other steamed customers about this crappy product. Whirlpool Support wouldn't do anything else for me except say they were sorry I got stuck with a bad product of theirs. It was made for Whirlpool by US Craftmaster Water Heaters Co.

Purchased Whirlpool gas hot water heater from LOWE'S on 9/25/2016. After the installation, tried to light the pilot light for 90 minutes. Followed the recommended instructions, I could not get it to light. Called LOWE'S they told me to call Whirlpool. I did so, and told them I will return the heater to LOWE'S the next day. Whirlpool customer service very bad. Returned the heater to LOWE'S the next morning, went to a local plumbing shop and purchased a Rheem heater. After installation it lit very first attempt. Now three weeks later I get a letter in mail from collection agency that LOWE'S turned me in for stopping payment on the check I wrote them. After reading the many negative reviews and they disregard for my and my family's safety, nobody should purchase a Whirlpool gas heater from LOWE'S.

Do not buy whirlpool water heater!!! It will only last 3 years.

DO NOT purchase a WHIRLPOOL hot water heater!! The gas valve temperature sensors on these units are faulty. Our technician has replaced several of these defective sensors. Costs $250.00 to install - water tank is only a year old! WHIRLPOOL REFUSES TO ACKNOWLEDGE THIS PROBLEM!! We bought this particular unit because of the "reputable" name brand. They don't live up to expectations. Don't waste your money on a Whirlpool - you'll be replacing it soon! Very disappointed in this company!

I was sold a gas water heater that had my water smelly like rotten eggs in less than 6 months. I bought it in January 2016 and by June the anode rod I am told was no good. The only thing Lowe's could do for me was sell me 2 anode rods, one the plumber thought was bad. I also had to hire a plumber. I was eventually told I was out of luck because the area the old anode rod was in was too damaged to come out.

I bought a whirlpool water heater at Lowes 4 months ago, and it has stopped working. I called the customer service number and was treated so unjust. I told them that I had just had it looked at by a plumber and he said that the water heater needed to be replaced, I told the whirlpool represented if what the plumber had just advise me. So I asked them if they could just replace it, the customer service representative told me I had to call another number to have their service people look at it and that wasn't for another 10 days. At which time I asked the representative what was I to do without hot water for 10 days. She told me that they could only schedule it that way. So I'm here to tell you all please please please don't ever Buy anything from whirlpool because they will not back it up! I on the other hand just lost $500 and went out and bought a Rheem water heater instead.

I have a 20 month old Whirlpool stainless steel refrigerator of which the ice maker quit working after 6 months. The repair went smooth and I was back up and running. There have been rust spots on the refrigerator from early on. When I called Whirlpool about the rust spots they tried to sell me a service plan which I was told by the tech that the rust would not even be covered by that. They said I would need to have somebody come out to look at the appliance and would go from there. The tech came out and called Whirlpool, told them the exact thing that I had said when I called. They told him that they would not cover the rust and I was charged $79. I called back Whirlpool and requested they refund me the $79 and replace the three doors. They said they were sorry but could not help. I told them I did not accept that. They placed me on hold to get a manager and then I was disconnected.

Whirlpool has been an absolute nightmare from day 1. We bought a brand new 50-gallon water heater from Lowe's. It did not work. We went back to Lowe's and were told to contact whirlpool. We contacted Whirlpool and were told to conduct a number of test and all test passed, so they said we needed a plumber to come look at it. Remind you that this water heater is brand new and has not worked since day 1. They said the plumber would cost $130 and they would pay for parts. Why am I having to pay when my water heater has never worked. Paid the money. Had them come. They replaced a part, did not work, replaced another and it did not work, so the plumber requested a new water heater. Whirlpool refused. What is the point of paying and they are not going to fix it.

Bought a whirlpool water heater less than two years ago and it has already failed. I could not find parts for it and was told by a lowe's employee that I would have to call whirlpool on the 5th of July (three days away) to order any parts. I tried three plumbers in the Indianapolis area and they all told me that I would be better off replacing it with a different brand. I just put in a new rheem in its place. I will never buy another thing from whirlpool. They are no good.

I purchased Whirlpool hot water heater from Lowe's in 2008, it's a 40 gallon water heater w/ a 12-year warranty. I called a plumber out because it was making loud booming noise when the burner would go off. The last time flames shot out from underneath. The booms were loud enough to hear if you were outside.

We purchased a water heater at Lowe's. Our old water heater had an issue but we always had good water pressure with the hot water until we made the horrendous mistake to purchase at LOWE'S - the worst possible place to buy a water heater. They sent the water heater and we had to look for someone to connect the WHIRLPOOL WATER HEATER (the runaway water heater). When it was installed the water pressure at my home was so bad that only one shower can be used at a time. This never happened before with the old water heater, there was no pressure at all.

Purchased a new Whirlpool water heater from Lowe's. Two days into the reset switch kept tripping, Whirlpool wanted me to wait for someone to repair it. Lowe's exchanged it for me. When I called Whirlpool service myself, Jessie was in technical support could have careless about my business and was dismissive about any issues or concerns I was having. This will be my last Whirlpool product ever.

Purchased a Whirlpool Hot Water Heater w/ Honeywell controller 09-30-11, 12 yr. warranty. It kept going out every month to six weeks. Finally it went completely out showing Temp. Exceeded. Whirlpool sent me a new G.C.V./T Honeywell Controller 08-18-15. This stopped it from going out unexpectedly but the Honeywell Controller went out again 05-23-16 same problem Temp. Exceeded. I called Whirlpool and got the runaround about time and my cost. So I told Whirlpool rep. that I was going to junk the whole thing. I removed the G.C.V./T controller. It looked just like the day I installed it and no calcium or mineral deposits in the area. Then I removed the (PLASTIC) drain valve and inspected the area and found no calcium or any other mineral buildup. I stuck my finger in the drain and found a small amount of soft calcium. I regularly flush my Hot Water Heaters every six months for about twenty minutes. I only wish I could give Whirlpool 1/4 or 1/2 of a star.

I purchased a water heater Model # UG1H50400TBN, Serial # 0913T400920, from Lowe's in Corona, CA. 05/07/2009 for $528 plus tax. I have replaced the following parts: 02/10/2010 Thermostat Valve, 07/23/2010 Thermostat Valve (2nd time), 08/10/2010 Burner assembly, 02/10/2011 Thermocouple, 02/17/2011 Thermostat Valve (3rd time), 12/17/2014 Thermocouple (2nd time) and 03/20/2015 Burner assembly (2nd time).

Absolutely the worst hot water heater I have ever owned. Broke within first year which Whirlpool sent me a replacement valve assy which I had to install myself. That one failed in 3 month and unit was out of warranty so I received no help from Whirlpool. Had a serviceman fix it again and it failed again. So I ended trashing the unit. I would not buy another Whirlpool product as long as I live. The last 5 appliances I purchased from Whirlpool all failed within a few months after warranty expired. This is no joke. Everything they sell is farmed out to other countries than the US and the workmanship and quality is the worst I have ever seen. The service people are nice when they tell you that they can't help you with your problem. Don't waste another dime on Whirlpool! Very bad product.

Water heater purchased in 2011 and is already broken. Called the hotline and they were rude. Told me I need a $199 part. I read all the reviews and it seems that Whirlpool has made a bad name for themselves with the water heaters. They were not willing to work with me.

Installed this gas water heater in my attic and the Honeywell thermostat does not work. After talking to a handful of plumbing companies they said Whirlpool must have put out a bad batch of water heaters because they get three calls a day for Honeywell thermostats that don't work on Whirlpool water heaters. WTF Whirlpool??

In 2013, my husband purchased a Whirlpool Hot Water Heater model #E2F40RD045V 40 gal. from Lowe's in Vancouver, WA. On 12/12/15, had to call a plumber, the hot water heater was intermittent hot/cold. He flushed it, checked all power connections and changed the elements. On 3/18/16, NO hot water. Having a 6 year warranty, I called Whirlpool. They gave all kinds of excuses and told me to try a bunch of tests. By the time I got back to call them they were closed. I called them again on Monday 3/21/16 and said nothing worked and it had popped the breaker. They said change the elements. I told them I had just changed the elements 3 months before. I told them it was faulty wiring. They said the top element must be faulty. I gave up at that point and called the plumber. He came right out the next day.

I bought a Whirlpool water heater from Lowe's in the fall of 2009. For the first 4 years it worked fine. Since the spring of 2015, it started to stop working. I called the company, and they recommend their contractors to fix it. In less than a year, I had it repaired at least ten times. I spent more to repair it than I bought it. This water heater has a 10-year warranty on it. Per the company's recommendation, I replaced the thermocouple, clean it, have it regularly serviced. The technician told us we need to change the gas valve assembly. When I called, they sent a burner assembly.

Do not buy this 50 gallon hot water tank. Mine was guaranteed for 12 years, and barely lasted six. No hot water on and off, on and off. Called Whirlpool, they will send me the three parts that typically go for $30.00 in the mail. Okay, they came and a plumber put them on for me. Then the tank did not work at all. Called Whirlpool back up, "okay, one of the parts must be defective. For another $30.00 we will send you the same parts, try them." Yep, pay the plumber another $90.00 to try the same three parts. Beware, they are the worst company ever. Did not stand behind their product, miserable customer service. And the end folks, ended up having to replace it, the plumber cost me another $900.00. I WILL NEVER BUY ANOTHER WHIRLPOOL PRODUCT AGAIN...

Having a Whirlpool gas water heater for less than 2 years and having a 6 year warranty one would think you are safe to believe this large company will treat you as well as you treated them when buying their product. Think again. No one is allowed or has the authority to issue credit for failed parts, you can't return the product to place of purchase, you are hung out to dry. Whirlpool, I will never buy nor recommend any product you create or sell. I will make it a point to anyone having a conversation about your products just how you're untrained, read by the manual uninformed technicians really are. I will explain just how over inflated your prices are for such cheap engineered to fail products are. Have a nice day.

We purchased a Whirlpool Gas Water Heater (Model No. N40T61-343) from Lowe's in the Summer of 2013. 2.5 years later, the water heater goes out as of 01/19/2016. Therefore, I contacted the telephone number on the side of the water heater in order to restart the water heater. We followed the instructions by pushing in the pilot button, as well the ignition button. To no avail, the water heater did not restart. I called customer service on Thursday (01/21/2016) to speak with a representative. She said that we needed another Thermopile and a Gas Valve replacement. So, who is going to put it on? It would cost as much as getting a whole new water heater. Therefore, we are going to Menards to purchase the Richmond Gas Water Heater. We had a Richmond once before; and it lasted from 1999 or 2000, until 2013.

11 months after purchasing my Whirlpool 40 Gal Gas Water Heater N40T61-343 I woke to cold water one morning and found the LED flashing 4 times - high temperature shutdown. Unable to find any reset I called Whirlpool and after a couple questions, was sent a replacement control unit. Happily it arrived 2 days later. I was told then that it was because I had residue in the tank. I had no idea how he determined that because none of his questions even touched on that. Anyway, I had hot water.

Purchased a gas hot water heater from Lowe's in October 2015. Installed the hot water tank and two months later started smelling a faint gas smell coming from around the Honeywell box. Called Whirlpool and they thought it was the gas valve and replaced part, but had to pay $30 for overnight shipping. Had plumber install new part and did not fix the issue. Called plumber back out and he found a small pin hole size leak behind pilot light. Patched the leak and still had a gas smell coming from around the Honeywell box.

On Dec 18, 2015, my hot water heater located in my garage started spewing water out into my garage, driveway, and into the street. I called Lowe's, whom I purchased the water heater in Jan 2011, in which it was still under warranty. I was told to call (Whirlpool) 877 817 6750, the order was placed for a gas shut out valve after going through a check system. I was then given the names of two local preferred technicians to repair water heater, whom was not available. The representative from Whirlpool (American water heater) told me I can get the plumber of my choice, authorization number was given. I had to call the (Whirlpool) (American Water Heater) back and was told the part was ordered 2 times.

Purchased at Lowe's and within days of installation the water would heat up so hot that it would spit and spew out of kitchen sink (10' away) and be so hot you couldn't hold your hand under it. Returned to Lowes and they reluctantly replaced it. I should have bought a different brand but I felt confident that it was just a faulty thermostat. Second one did the same. Tested different settings and it seemed to work ok but a few days later it was scalding hot again. Tech support kept telling me that "water heaters are intended to be used or they are like a kettle of water sitting on a flame". I told them they were crazy to think a small pilot light could heat 40 gallons to scalding temp.

We purchased a Whirlpool water heater from Lowes in 2011. Everything was fine up until June 2015. We got the dreaded 4 flashes. We called for service to come out, that costed us around $300. December 23rd of 15 it goes out again. We called Whirlpool instead of a service company and the part was under warranty. We paid for overnight shipping but because of the holiday it was not guaranteed. We told them we are fine with Sat. delivery. In the meantime we had to cancel a holiday party scheduled at our house the 24th. We waited around all day Sat. for the part to show and nothing. We called Whirlpool to get the tracking number and we find out that the other service rep didn't mark our package for Sat. delivery. I am very close to just buying a new heater. I am trying to tell everyone I can about how horrible Whirlpool is. I feel sorry for any suckers that buy based on the name and don't do their research.

On 12/27/2013 I bought a Whirlpool hot water heater from Lowe's Model NU50T122-403. On 12-13-2015 the pilot went out. When I called tech support on 12-14-2015 they gave number what were call centers or person who returned the calls. So I called a local plumber that I used before. He came out and told me that had to replace the pilot. On the 16th 2015 of Dec. that did not work and told us the heater needed to be replaced. The replacement will happen today I hope with little to no help from Whirlpool. I would advise you to do your homework before you buy a Whirlpool hot water heater.

I bought a Whirlpool gas hot water heater in 2005. In the first 12 months I replaced either 4 or 5 thermocouples and a total of between 15 and 20 from the time I bought it in 2006 and 2012. Only 1 time did the company replace one of them. When I would call them the rep would say things like, "There may not be enough ventilation" or "Was it installed by a licensed technician?" The 1 time they did take care of a problem the technician they sent out said NOTHING was wrong with the ventilation or the way it was installed. Oh yea, Customer Service told me that they did me a FAVOR (exact word) when they did that.

We purchased a Whirlpool elec. water heater Ee3z50rd055v for our home in 2003. About 2 years ago it began to not heat properly, it randomly coded upper/lower elements. I replaced them both and it continued to code. It would make clicking and popping sounds from control board. The control board was removed and we discovered some relay switches had come loose from board and soldered them back on. It continued to work fine for 2 years. This week it started over. This time I called whirlpool and spoke with a very polite and professional young man by the name of Michael. He asked me a handful of questions and promptly took care of my problem. Shipping new control board and covered shipping. We don't live in a perfect world, things happen. Whirlpool has provided the means to correct the problem. What is there to complain about.. Thank you whirlpool.

We purchased this water heater (Whirlpool 50 gallon, 9-year warranty, Regular Electric Water Heater, Model Number ES50R92-45D) in July 2015 when Lowe's had a special financing offer. Doing other remodeling in the house, we didn't have it installed until the beginning of November. A local licensed plumber installed this for us and we haven't had a hot shower since. We have called Whirlpool at least five times. They've had us replace the elements, replace the electronic thermostat AND the regular thermostat, then they even had us call a warranty plumber they use to inspect the tank and authorize what needs to be done next. When he arrived, he said he hadn't ever even SEEN this model before.

We bought a new Whirlpool water heater Mdl# Nu40T121-403 Prd# 0733322 at Lowes in August of 2011. It quit working in Jan. 2011, had to get new flashing part, took 2 weeks and cost $10. Now, Nov. 2015 it broke down again. There is no light on the part we bought last year, and the pilot won't light at all. I really hate this water heater.

In 2008, we purchased a Whirlpool Gas Water Heater from Lowe's. Three years later the tank started leaking (this water heater had a 6-year warranty). Per Whirlpool's instructions we were to return this one to Lowe's for a refund (in hindsight we should have taken the money & went elsewhere to purchase a better brand!). As our plumber was removing the leaking heater we went to Lowe's to purchase a new Whirlpool Water Heater upgrading to one with a 12-year warranty hoping that this one would last, it was advertised as the BEST one Lowe's sells! After our plumber swapped out the heaters we returned the leaking water heater for our refund (remember this one had a 6-year warranty & only lasted 3 years).

We had Lowes install a Whirlpool model Nu40T121-403 natural gas water heater early October 2012. The temp controller went out in October of 2014. I replaced the controller myself at a cost of $30 for overnight UPS from the manufacturer, American Water Heater. The controller went out again almost exactly one year later and I again replaced it for the $30 shipping charge. In both instances the customer service person told me the malfunction was probably due to my not flushing the heater annually, causing a sediment buildup. The water to the heater not only flushed annually, but is filtered through a water softener and there was absolutely no evidence of sediment in the drain water or on the part of the control that is in the tank. Now it has stopped working a third time. I called Lowes about replacing it, but they only carry Whirlpool, so won't be buying a replacement from them.

I have had this unit less than a year and started having pilot problems. I would just relight and ask family members to take shorter showers or not run the washing machine or dishwasher at the same time. I would have to relight the pilot 3-4 times a year and would just tolerate. Now the water heater fails on a daily basis. In the last four weeks, my wife would say "NO HOT WATER AGAIN." I am so tired of dealing with this, so last night, I called Whirlpool and associate was polite but gave me a lot of things that I should do (43 yrs a pipefitter). Before all was said and done, he is shipping me a new gas valve (at my expense) that I will gladly install to get rid of this problem. Will not EVER buy a hot water heater from Whirpool or Lowe's ever again. Whirpool should stick to washing machines!

My contractor purchased a Whirlpool NU50T61-403 water heater at Lowe's. After several months the gas valve stopped working. Whirlpool sent a replacement gas valve which stopped working after a month. When I complained they offered to send another replacement, which I declined. They also offered to have it repaired by 2 firms which were very poorly rated on Yelp. Whirlpool stubbornly refused any other remedy. As I needed to resolve this right away because tenants were depending on having hot water. I replaced it with another hot water heater. In summary I wasted $570 for 9 months of use.

I purchased for over a thousand dollars a whirlpool propane hot water tank. Three months later the safety heat thing that turns it off is defective yet I have to pay for shipping on this. Then again every three months. It's been a year and a half and the damn thing just blew up and almost took my house with it. I paid for a product that works not one that needs replaced yearly. But do they care? Nope. 2 weeks before someone can even look at it. I plan on reviewing until whirlpool isn't purchased by anyone again. This is a brand that was supposed to be quality, instead it's just a scam!

Product number 0733318 Terrible water heater - Check valve went after 2 years. Replacement has to be shipped from TN. $30 to next day it or else I can take cold showers for a week. Warranty does not cover shipping or installation. My opinion, buy puts on WHR. Absolutely crappy product.

My Brother-In-Law bought a Whirlpool Gas Water Heater from Lowe's last year. The Water Heater was still under warranty and would not stay lit. He called Whirlpool and they told him to send them a picture of where the water heater was installed (really? a picture). They told him he could not order the replacement part which was a Thermopile because he had to have a licensed person install it? Really? In your own home? My husband finally got Lowe's to order the part because Whirlpool's only help was for him to purchase a new water heater and Lowe's would give him 10% off a new one. Lowe's and Whirlpool have a monopoly on water heaters. Whirlpool is the only brand that Lowe's sells. So if you want your warranty to be good on a water heater DO NOT BUY WHIRLPOOL.

First of all, Whirlpool is fully aware of the problems with water heaters and intentionally places requirements on the consumer until they give up. This info from a distributor. I bought 30 gal. gas water heater 7 months ago. Six days ago the pilot light went out. Went to Lowe's (purchased there) and bought a replacement. Wrong one. Returned to store and was told they don't stock repair parts, call factory. Monday called warranty number. They offers to send thermopile, it would arrive in 5 days.

I completely forgot that I wrote a review on our Whirlpool hot water heater model FG1H5040T3 Nov in 2010 until I received an email telling me how many people read my post. Surprise, Surprise guess what we are having problems with again. You know how nice it is to have hot water anytime you need or want it. Well, not at my house. The hot water heater worked for about a year (I'm probably being nice with the time here). Here's our problem now, once the water heats up the pilot goes out. It will not stay on. I've noticed that if it's full the pilot light will not come on, so we have to run some water to be able to light it.

40 gallon electric water heater in a condo unit I just bought does not work. Tech has been out twice and each time claims "problem with the electricity." Uh, huh. I just put in a new electric panel and had a master electrician with 20 years exp. go through the entire system in the house. Funny, but the ONLY thing that continues to not work is the Whirlpool electric water heater. It will not heat water.

I call them. Lowe's gave me #. Spoke to man there at CS. He took care of me. I was a Lowe's within 30 mins. Gave them PO. Home within 45 mins. Whirlpool you the best in Johnson city TN. You're just like Lowe's. I pay for Whirlpool because you make it. Thanks for all you do. The best. #1.

I purchased a Whirlpool 50 gallon gas hot water heater 3 years ago. I have 3 daughters all in school age. When my old one finally quit due to tank failure and out of warranty, I went to Lowe's and bought a 6 year warranty hot water heater costing around $600. Now I figured you get what you pay for RIGHT! WRONG! So about 2 years ago the pilot light started to just go out on occasion, a bit of an inconvenience but there was no default code warning me of any other issues. So typically we just relight it. I called Whirlpool to get help with this issue, but they wanted me to pay for a technician to diagnose the problem. Um isn't that what the warranty is for? I said don't bother. I'm not paying $150 for someone to tell me what I already know. I'll just keep relighting it myself.

So I had a problem with the water heater after 2 years and had the sensor fix by my heating people. Now the water heater is 3 years old and started leaking from the top of the water heater. Called my heating people and they fix the pipe and coupling on top but he told me the water was still bubbling up at the top. He told me it could stop and 70% it would be ok. Went to check on it and it continues to leak so I called Whirlpool because it was still under warranty. They are the most horrible people to deal with.

No hot water just one year after the purchase. Honeywell gas valve control dead. Customer service by the name Amanda ** shut me down before even try to help me with troubleshooting. 4 days without hot water and can't afford to buy another one. Unit has 6 years warranty!!!

I purchased a Whirlpool Water Heater Model # ND50T122-403 on March 4, 2011 from Lowe's. I had it installed by Lowe's and it included a 12 YEAR Manufacturer's (WHIRLPOOL) WARRANTY, plus I purchased an additional 11 YEAR EPP (Extended Protection Plan) WARRANTY. About 3 weeks ago I had no hot water so I went down to my basement to check the water heater and it displayed 7 single blinks followed by a 3 second pause, which is a flammable vapor sensor lock-out code. I made sure there was no flammable vapor in the area, turned off the gas and pulled out the plug then called Lowe's since I have an active warranty with them. They said I had to wait 3 business days for them to call back to set-up an appointment to have it repaired.

Some years ago I bought a whirlpool water heater from Lowe's and the thermocouple went out. No big deal, so I thought. I went to Lowe's, picked up a new one and tried to replace it. It wouldn't thread even though the package stated it was for my model. I went back to Lowe's and they gave me another one, same problem. So I called Whirlpool, they said it was a left handed thread and they discontinued it, but they could send me a conversion kit at my cost. So at that point I was 2 wks out so I paid for the kit.

Electric hot water heater model E40H6-45-100 - Purchased at Lowe's. Husband installed, tank filled, no hot water coming through house lines. Called support center several times after trying each recommendation that did not work. They kept saying it was a plumbing problem. My husband is very smart when it comes to electrical and plumbing. He has done numerous repairs to our homes over the last 30 years we have been married. He knows what he is talking about and told the support tech that he believed it was a faulty water heater. She immediately said the units are all tested before they leave the factory. The final step was to remove the nipple that the hot water flows through out of the tank and remove the two black bellows.

Smelled strange odor in laundry room area.. Noticed plastic panel to Whirlpool electric water heater controls was melting and immediately closed breaker to the heater.. After inspection of heater control panel, noticed all wiring damaged and burnt causing burning smell.

I bought my 50 gallon gas water heater in December 2015. When kicks on it rumbling. I called warranty and they said "We will send tech out" but I will have pay the labor. Why do I want pay for a tech if the quality issue is the water heater. Need pay $180 for person come out say it's defective. No sense to me. Then when they tell me need new water heater pay them for install. You can check my accounts I used to shop Lowe's and will no longer do it because of this service.

I bought a 6 year warrantied Whirlpool hot water heater Model N50T61-403, product number 0733318, at Lowe's Home Improvement Center and for three years the pilot light fails to stay lit. I have talked with Whirlpool 1-877-817-6750, the number on the unit, many times. I went through the troubleshooting checklist and verified all requirements. I paid a plumber $150 to check it out and he said I needed a larger supply line and venting the closet door would help. I did this and pilot still goes out periodically. Whirlpool sent me a new gas valve and it cost me another $150 to have it installed. The plumber said everything is good. But the pilot is still going out. Called Whirlpool again and talked with them for 24 minutes.

After proudly bringing home a new Whirlpool gas hot water heater NU40T61-403 day 2 no hot water. Wait 10 min and reset. This became a 3 times a week habit and now it will not relight. The repairman they sent out wanted us to rebuild our house to conform to code. Our old heater worked fine in this location. After talking to their tech, they sent us new parts overnight. Still cannot get this thing to light. All we want is hot water!!! Calls to the tech line end one way, it has to be your fault. I worked for The Gas Company!

Bought a water heater on May 5th for 539.00 and was unable to get hot water all the time. After many days and dealing with Lowe's which did not help and Whirlpool, I discovered that the unit I bought had no dip tube to bring the cold water to the bottom to be heated and thus provide hot water to the hot water outlet on the heater to the rest of the house. People at Lowe's had no dip tubes and really have no knowledge of what is going on as the people at Whirlpool whom I called.

Water Heater is only 2-1/2 years old. First time had any trouble with it. Woke up one morning and had not hot water. I shut off everything and reset the thermal switch and all worked well for about 10 minutes then main burner started coming on and off and eventually the pilot light went out. I cleaned terminals on thermal switch with no positive results. Does this mean that the thermal switch is bad? This unit is a warranty replacement for another unit and I am now told that the warranty is based on the unit that this one replaced. Is this insane or what? Looking for help in the deep south.

I purchased new and installed my heater in 2003. SN: 0253109845, MN: EE3J50RD0454. I started removing and replacing or cleaning heating elements in 2011: pretty good service. In 2015 I noticed black and brown water coming from the hot water taps. I opened it again, cleaned it, and realized anode replacement was required. That is when trouble started.

Do yourself a favor and do not purchase any Whirlpool gas heater product. There are numerous poor reviews on Whirlpool water heaters. The one I purchased, 50 gallon Whirlpool water heater; I had to replace the control valve three times. After the third time, (the water heater was less than 18 months old) I gave up and purchased another product. Whirlpool would not replace their poor product, but did replace the control valve, each time, which cost $100,00 labor each time. After the water heater was taken out, there were visible leaks on all connections. (A licensed plumber installed it.) Over a period of time, I lost a total of three days work, was w/o hot water three times for two days each issue. I hope I can save the next consumer similar difficulties with this product. Check consumer reports before purchase of this product. There are numerous complaints. Also, local plumbers can advise on how many issues they encounter with this product.

Water heater model N40t61-343 - Why does a water heater fail after 4 years when there is a warranty for 6 years? Is this water heater an omen for Whirlpool? I have a wife who is terminal and I trusted the Whirlpool name for hot water. What are Whirlpool going to do about this water heater?

Got the dreaded 4 flashes LED status - High Temperature Shutdown. Online and vendor documentation says that this condition requires gas valve unit replacement, a $115 option. If your Pilot remains burning, but main burner does not kick in, then a good guess is the circuit board requires a reset. Prior to any further work, test the Thermopile, that is the round item with two blades located below and to the right of the gas valve unit. Move knob on control panel to OFF

1.5 year old Whirlpool 40 Gallon Model Number N40T61-343. Serial number 1351T465444. Symptom: 2 "flashes" = Thermopile voltage low. Whirlpool sent out replacement parts (new thermopile assembly). Installed replacement parts per instructions, still inoperable. My family (wife and 11-month old son) have been without hot water for over a week now because of this. At wits' end, will never be purchasing a Whirlpool product again because of this experience. Going with a Bradford White which will be installed same day.

NU40T61-403 have had problems since day one. First problem was while heating up would make loud humming noise. Whirlpool sent out plumber. He adjusted plate under tank. That worked for about 2 months. Then pilot started going out. They send same plumber out again, also sent replacement part. Problem was fixed however about 2 months after that started leaking and flooding our garage. Called company again, was told that is no longer under warranty and stated we need a thermal expansion tank. I stated “why would we need this? This unit is only a little over a year old. I'm not going to purchase another tank. A water heater should not overheat like this.”

Hot water heater goes out. Try to relight it as instructed. Pilot light goes out as soon as I release pressure. Call tech support. After a 10min hold time, I was instructed to rest unit, wait 10 to 15 min and try again. Did not work. Called back and was told it was the thermopile. Had it shipped and replaced at $45.00. Still did not work. Was instructed to go thru the same process of lighting it, still did not work. Then I was given a ref# and was told that my PARTS was warranty and not labor. Okay now one time I was told I WILL BE CHARGED WITH A DIAGNOSTIC FEE OF $99.00 and still no hot water. Next step LAWYER.

When it works it works without a problem, but every so often the pilot light will fail which will require me to replace the thermal coupler. However, in order to access the thermal coupler, you have to remove or bend the metal tubing for the natural gas light. Each and EVERY time this results in the tubing being damaged, but the screw that holds it in place is actually welded on. In other words, the only way to replace this tubing is to replace the entire manifold assembly which costs a few hundred dollars. That's right. I have to spend a few hundred dollars each and every time I need to replace ANY part.

We purchased our 12 year warrantied Whirlpool water heater 6 years ago and have had problems with the pilot every year and every year the problem gets more frequent. Now after 5.5 years, the problem recurs every month to a month in a half. We call Whirlpool and they send someone out every time. One company said we had to pull out a couple of wires and replug them in to reset the system (?). The others keep saying we have to push this and that to relight. We are to the point that Whirlpool is willing to send us a new part for us to install ourselves at our cost instead of acknowledging their unit is defective.

I bought a 40 gallon Whirlpool water heater product no. 0733336 and it completely broke down after one year and three months. No pilot light even. I called the number on the unit and was informed that only the cost of replacement parts would be covered by warranty. I still have to pay someone 60.00 an hour to come out and fix it. Never again will I buy a Whirlpool product.

N40T61-343 Whirlpool Hot Water Tank - Purchased this hot water tank and had problems keeping lighted. This hot water tank has never worked correctly, every week the burner needs removed and cleaned or the flame burns under burner. The wires burn up and you need to buy a new burner. I have bought two new burners and am fed up trying to have hot water with this Whirlpool unit. The gas company has been here three times, they blame a poor design.

The pilot light went out on our Whirlpool hot water heater. We followed instructions and were unable to relight. Our plumber was also unable to relight so we ordered new parts with associated overnight express costs. The plumber returned and worked for over an hour. When the pilot light came on the burner assembly burned out the new thermo coupling and that needed to be replaced again. This happened again. I would like to join the class action suit as Whirlpool has known about this problem and consumers are paying more than the original cost of the unit for repairs.

This is truly a piece of junk! My water heater is 2 1/2 years old and the pilot light will not stay on. Was told that I needed a "thermal coupler" and paid $30 for shipping. Installed it and still the pilot light will not stay on. Was told again that I needed to replace the 'main control". Another $30 for shipping. Had that installed and the pilot light stayed on but no hot water. The light was blinking 4x (temperature too hot). WHAT!!? ALL I GOT WAS COLD WATER! Now I was told I need to replace the temperature sensor and they wanted another $30! I told them to I was going to junk it and buy a different brand.

After the pilot light on my water heater would no longer stay lit, I contacted the Whirlpool technical support number listed on the unit only to be told my unit was still under warranty, but I would be responsible to pay a $65 diagnostic fee and any labor associated with a repair. The technician came and said my ventilation system was the problem and didn't even touch the unit. He then sent a report to Whirlpool that the unit was flooded which voided my warranty. He did not submit photos to substantiate his water damage claim and now I'm being told the unit is unsafe and must be replaced at my expense. This all sounds like collusion to not honor the warranty! I will never purchase a Whirlpool product again!

I am on my second Whirlpool hot water heater within 7 years and both had a 9-year supposed warranty. Upon replacing the pop-off valve (at my expense), I paid $98 to replace the gas valve (part was issued by Whirlpool). Still having problems with pop valve and now the pilot light won't stay lit. Upon calling the number (877 817-6750) I was finally told they would replace the heater. When I stated that I did not want another faulty Whirlpool heater and that I would take the faulty heater back to place of purchase but that I wanted a local plumber to install their own heater, I was told that I had to have a thermal expansion tank or they basically would not do anything. Why would I want a third Whirlpool product? The second one is ruining my tiled basement floor as it is. So after spending over $600 for the faulty heater, now I have to spend $700 to replace it.

BFG2F4040T3NIV IS HORRIBLE. This water heater is JUNK. The release valve has released and flooded my basement 3 times in the past 2 years and the recovery time on water is terrible. Whirlpool needs to step up to the plate and refund everyone who purchased one of these. Every review on this unit is horrible. DO NOT PURCHASE a WHIRLPOOL water heater!

Water heater was defective from the factory with a pinched wire between the thermostats. After replacing everything on the heater Whirlpool would not reimburse any parts or labor for the unit... Whirlpool is dead to me now, and forever and I love to tell my story to prospective buyers of their products!!! So far, to date I have cost them about 14 sales of major appliances (and still counting!!!). After reading some reviews… I'm (sorry, I omitted the personal insults) in respect of your review guidelines.

I bought a 50 Gallon Whirlpool Gas Water Heater with an extended warranty from Lowe's, it has not been delivering hot water as it should. I checked with Lowe's and they told me I needed to call Whirlpool first and get a number from them before they could do anything. I called Whirlpool and they had me do a water volume and a hot water time test. By their own time test guide, my water temperature fell 30 degrees in 13 minutes and 52 seconds, when it should not have dropped 30 degrees until 18 minutes. When I reported this to Whirlpool I was told that there was nothing wrong with the water heater. I then lodged a complaint with the representative but it sounds as if nothing was going to be done.

This product is JUNK!! We replaced out hot water tank 1-07-11. Worked good for almost 9 months. Then the pilot light keeps going out. We have replaced everything three times already. Now we can't get it lit for nothing. It's blinking 7 times!!! This should not be happening. When you call Whirlpool, you always get some smart ** rep trying to solve your problems over the phone, telling you what it's doing. Excuse me, your not here with it, I am. I even had the plumber on the phone, he got so mad at them, he handed me my phone back and said he is not dealing with stupid. They have no clue what they are talking about!!

19 gallon Electric Whirlpool water heater Model #e1f20us015v - Purchased this water heater from Lowe's to provide hot water to small apartment with no kitchen for my son, built in my garage. Had unit professionally installed within 1 foot of bath to provide hot water for shower and sink in bath only. Hot water lasts only 5 to 6 minutes and takes approx. 2 hours to recover. My son cannot even take a normal shower!

Called WP warranty line and was informed that they will only pay for the parts, thermocoupling & gas valve, not labor ($250). Found out from plumber of previous class action suit basically the same problem existed then. Now getting around true problem by covering the part once and expecting you to know you need to pay EXTRA for them to cover labor for something they know is faulty. How is this even legal? One part wouldn't loosen. Was told by rep to cut the line. Then I would have to replace it (not their problem). But don't worry, that won't void warranty??? Huh??? Say what!!!! Bunch of B.S. for a piece of CRAP.

Just bought two new Whirlpool water heaters, $469 each. Not impressed. One of the MANY issues: water leaking from the top. Reason: before installing, if you look inside female threads, you may see a rubber gasket (heat loss valve). One of the two heaters of mine was missing one. This showed me what the quality of the joint was like under the gasket. I temporarily removed the other three (two heaters) to confirm what I saw: At the backside of the threads there should be a clean flat landing from which to the male nipple should tighten against (washer in-between). Instead, there is a disaster of a flimsey lip (washer-like) which is torn up and not anything close to flush. Bad Whirlpool! Bad quality control!

I haven't had the Whirlpool hot water heater two years and it won't stay lit. I call and a tech come out and I have to pay almost a $100.00 each time they come out and light the heater. One of the tech showed me how to lit it but now it won't stay lit for 15 minutes before it is out again, and I am a 62 year old stroke victim and I cannot get up and down on the floor. I have never had problems like this before and I moved into this house in 1982. Checked the internet and something about a thermacup could be the problem or a gas line clogged up. Please help!

Over the course of the 9 years that I had this hot water heater, I had to have the smart control box on top of the water heater replaced 3 times for burning up. The wires in the smart control box literally burned up and melted together. I am thankful that I was home each time it occurred, because if I had been at work when it burned up and not able to shut off breaker to it, as I did every time this happened, my home may have burned down because of it. I did just get Whirlpool to replace this hot water heater with a brand new one. However I have now paid installation costs twice. That's not right. I had to pay a plumbing company $725.00 today to just install this new one.

My wife and I bought a Whirlpool water heater NU50T121-403, SER# 0733323 as we researched online "the best" efficient water heater for the money... which was actually more than we budgeted for. We purchased it from LOWE'S and our Plumber had to return the first heater due to a huge dent on the outside of the body once it was removed from the box. LOWE'S replaced it, no problem and he installed it.

Just like a lot of other people, I bought a Whirlpool hot water tank because of the good name. And just like the other people, my tank's pilot light will not stay on, it will be on for a few days and then you get up and no hot water.

After replacing the control board, it's performed as expected. However, every time we close the breaker upon our return we are still skeptical.

I purchased my water heater from Lowe's about 11 months ago. The heater worked just fine for about 3-4 months then a popping noise started like a drum. I called Whirlpool and got this song and dance story with several email telling what is needed to do. Whirlpool said it was a water knock and I needed to install some devices on my water line or a tanks which cost a few hundred dollars. I called the plumber and he replace the main control valve. Same problem again so I called several other times and a plumber came and said it was my water pressure in which his gauge was incorrect. I went Lowe’s to complain and they said they would check into the situation and call me. It’s been several days and no results. Still the same problem.

Water heater failed to maintain temperature. ** heads (more than 2) sent out by Whirlpool couldn't fix it! Calling the company was a waste of time! They run you in circles. Will never waste my money on a Whirlpool product again!!!! This was not my first problem with this company, but it is my last!

Purchased a Whirlpool 50 gallon. Have it installed and 6 months later pilot goes off. Call the company, had it fixed by A & E, new valve. Next day it goes off again. Call the warranty number, talk me into that they did what they can. It's a venting issue. Told the rep to have a tech come back. Gave me 2 plumbers number, outside of service area. Terrible experience. I am taking them to small claims since they can't refund my money back. Never a WHIRLPOOL HEATER AGAIN FOR LIFE.

I purchased a Whirlpool top of the line water heater as an alternative to upgrading my home with a tankless water heater. Not even a year after being installed, the pilot began to fail. I called Whirlpool and they instructed me to clean the filter on the bottom of the unit. That worked for about another 2 months. When I called back again the they told me that I must not have the correct ventilation... Mind you the house was build in 2000 and the previous water heater never had any issues. Their final resolve was for me to hire a plumber to come out and verify the ventilation. After paying for a plumber to come out and tell me what I already knew, Whirlpool still contends it's my problem. I bought a Whirlpool because I considered it a reputable brand that I felt would be a quality product and the manufacturer would stand behind it. My experience thus far has been awful and they've done NOTHING to foster customer loyalty.

I bought a heater from Lowe's in south lebanon ohio in feb. 2013. Gas valve is bad. Whirlpool will not replace it because it was put in a utility room with a toilet in. What a bunch of crap. Their service dept. is joke.

We purchased a Whirlpool from Lowe's and have complained about it ever since. The pilot light will not stay lit. The only help Whirlpool was willing to give is go out and buy a new one. I may have to but it will definitely not be a Whirlpool. They are the worst company to work with.

Our water heater pilot light has started to randomly shut off leaving us with cold water to shower in on numerous occasions. We hired a local appliance company that we are familiar with to come out and look at it. The tech thought that replacing a part would fix it. It didn't (which I will take up with them). After doing what Whirlpool asked us to do it still is not working. I called them back to warranty the tank and the rep keeps repeating "it is a limited warranty" so basically I have to pay the service call and labor charges to look at, repair or replace which is going to cost nearly as much as it will to just buy a new one.

I purchased a Whirlpool gas water heater from Lowe’s in February 2013 as part of a plumbing upgrade for a home I just purchased. Since that time, it has been nothing but problems. When it was first connected by a plumber, it was leaking from a defective nipple at the top of the heater. Ten months later, a gas control valve needed replacing. They drop shipped a part at no cost (part covered under the warranty) but only covered $100 of the $400 cost of the plumber to install. Now, 11 months later, the same problem requiring yet another replacement of the gas control valve. After I complained, they offered to ship a new water heater - as if I would go to the trouble and expense of ever installing another Whirlpool!

We purchased a Whirlpool 50 gallon gas water heater at Lowe's hardware store a few years ago. Scarcely a year had passed when Whirlpool mailed us a replacement part, which, if my memory serves me right, was called a valve assembly. (Not sure though.) A short while after the warranty period ended (of course), we've had constant problems with the water heater. Not sure what's causing it, but every other day now, the pilot goes out and has to be re-ignited. Can anybody help??? It's getting ridiculous!

Purchased a Whirlpool hot water tank from Lowe's 5/12 and have had NOTHING but problems with it since day 2. The tank I replaced was around 20 years old, never a drip, never a problem, it just finally rusted through.. Well this piece of JUNK I had installed is just that JUNK.. I have been in contact with this company many times, they ALWAYS have a new story. I replaced my old thermal expansion tank 3 months after buying this JUNK because I was told it could be that. Well that didn't fix anything and cost me $60.00, then it was pressure relief valve, ok, another $20.00, nope not that.

Whirlpool Gas Water heater purchased from Lowes in 2012. Have replaced two thermal couples and three gas control valves. Will not stay lit! Problems began within six months of purchase. Third gas control valve quit functioning today and I'm on my way to Home Depot to purchase a Rheem...I'm done with Whirlpool!

Talked to tech & checked the manual for testing the thermocouple on my natural gas water heater. Everything checked out fine but pilot wouldn't stay lit. Tested thermal switch.... everything. They said replace the valve/thermostat. Still no dice. Turns out the thermocouple was cracked on the inside near the burner assembly & would give passing readings on the voltmeter 9 out of 10 times. If you have any pilot problems, replace the thermocouple first. Was only 10 bucks. I keep a spare now. Don't forget to vacuum any dust from the fine mesh screen on the very bottom. Fresh air supply.

Purchased a Whirlpool water heater (model ND50T122-403) through Lowe’s in Dec 2013. Later discovered online it fraught with breakdown issues. 11 months later ours broke down. Whirlpool Customer Service first told us "We don't have any authorized plumbers in your area." Went to Lowe’s the next day - they called on their hotline and we got a call back from Whirlpool that afternoon. Told us part would ship out immediately (arrived next day - no complaints there) and gave us an authorization for 2 plumbers. Both are over 35 miles away and one is out of state. Called once the part arrived... First one said he'd try to get to us in the next 4-7 days; second one said "We get to warranty work as fill-in work. We'll put you on a list and call if we're going to be in your area." While we did a bit of web research before buying this water heater, we really should have taken the model number, gone home and googled it before buying. Wish we'd gone with a unit from a real plumbing supply place. They were a lot more expensive but you get what you pay for.

We purchased a new Whirlpool water heater April 2013 at Lowe's and every 3-4 months the pilot would go out. My husband would simply re-light the heater, I guess he didn't think it was a big deal. However, in September 2014 the water heater's pilot went out and would not re-light, so I contacted Whirlpool about the warranty. It took 4 telephone calls (two of which involved a plumber, per Whirlpool's request), and several days of cold showers for an authorization code to purchase a $8 part (thermo coupler).

The damper switch at the top of my water heater, one I purchased at Lowe's stopped working. I talked to someone at the local store, and I was told I had to contain the manufacturer. I called the number on the front of my unit. The tech talked my husband through the restart process...not once, but on two separate occasions. We were told that because it was intermittent, something they decided Over the Phone, they "could do nothing." They would neither send a replacement part nor a technician. By the time we had to call back two days later, restart was impossible. JUST to get the part, a specialty piece, we now have to pay for expedited shipping! And either install ourselves, or wait 5 days After Arrival (!!), to get the stupid thing fixed! If they had sent the part out originally when we asked, we wouldn't have to wait for hot water or pay anything for a warrantied piece! It's a racket. Stay away!!!

I purchased a Whirlpool hot water heater 2010 and it started having problems 2014. I called customer service. They informed me my 6 year warranty was only for parts and I had to pay for a certified repairman to come and do diagnostic tests and they will pay for parts only. I said the repairman is half the price as the hot water heater and then he has to come install it. Woman on the phone was just as ready to get off the phone as I was! Save yourself and just buy a new one NOT WHIRLPOOL!!!!!!

Bought on 9/11/2014 and installed by Lowes installers on the 15th. It quit heating two days later. Called Lowes and they said I would have to call Whirlpool. I did. WP had me metering with a multi-meter until found OTC button was tripped. Then they suggested I troubleshoot the elements and sent me a video. I called Lowes and they said they would replace. Later they called back and said WP would not give them a RA number and for me to call them. I did and the rep after much arguing directed me to call their factory authorized service, A & E. I did and they said it would be 33 days before they could come out. I hung up and called Lowes who called back later and wanted me to call WP again.

I Purchased 9 year warranty, Whirlpool water heater and installed it. Started having problems in the first month. It started giving a water temp too high error code, yet water was barely warm. Called Whirlpool. They had me do a bunch of diagnostic checks. Determined it was a bad control module. Sent me a new one. I installed it. Within a week or two, same problem. Called Whirlpool. This time they sent a Tech out. Everything on water heater tested normal, nothing wrong with any part. The tech finally, found a TSB that indicated that you couldn't have any re-circulating valves or systems connected to the water heater. We had one to keep hot water at the taps. So I removed the re-circulating kit and water heater worked for a few months.

I could echo all of these complaints and more. I just gave up on the heater, junked it, and went to Home Depot and bought a Rheem. Recommendation: NEVER BUY A WHIRLPOOL!

In 2007 our Whirlpool 30 gallon gas water heater began to have issues. Serial number 0425126675, Model Number FG1F3030T3NOV. The pilot light kept going out and would not stay lit.. After several times with replacement parts being sent with the same thing happening, finally in 2010 they replaced the water heater. A new water heater was professionally put in, serial number 1023T412357 Model number BFG1F3030T3noHV.

August 26th 2014 purchased a NG (NO GOOD actually natural gas) Whirlpool water heater from Lowes. Model No. N40561-403. Installed it and everything was fine until this morning August 29th 2014. The indicator light was out and so was the pilot. Tried to light it without success. Called Whirlpool and they are sending me a new controller that now needs to be installed. Called Lowes and they will not take it back. Wish I would have found this site prior to this costly fiasco. Waiting on part now and I will keep you informed as to my progress. I have a feeling this is going to be 2 days wasted and $367.00.

I just wanted to post a quick response to a problem that so many people are having with their Whirlpool FG1H5040T3NOV Hot Water Heater. The biggest problem is the Pilot Light Won't Stay Lit. I've had this water heater for many years now (since 2005) and two days ago we didn't have any hot water. I checked the heater and found that the pilot light was out and that when I lit the pilot light with the igniter, it wouldn't stay light. This could have been a number of problems causing this issue but here's what I did to get it fixed. I looked around on the internet and saw that many people had this same problem and several years ago Whirlpool gave out warranty replacement upgrade kits to fix it. I called Whirlpool support, gave them my serial number and mentioned the upgraded kit. Unfortunately, my 9-year warranty expired a few months ago and I am no longer able to get the upgrade kit for free. Apparently this upgrade kit was part of a settlement for this water heater that was sold through Lowe's. The upgrade kit has a few enhancements including an adapter to allow the use of a standard right hand threaded thermocouple as well as a larger pilot light window and added safety thermal switch. This is definitely an improvement over the old.

Whirlpool N50T61-403 - I bought this thing today 8.21.14 from Lowe's. It is a Whirlpool 50-Gal water heater (6th sense) and was going to have it installed by their installer, but elected after seeing it was very similar to lining up with my old unit. I got it in and then filled it. After filling, I lit the pilot light per the instructions then turned the knob for heating it up. Success, the flame spread across the burners...then went out. The steady blink changed to the 2 blink code indicating a bad thermopile. It did not work - right out of the box. No plumber near me carries the part.

I have owned Craftmaster 30-gallon hot water heater and the only things reliable about it is trouble and aggravation. I purchased this in 2004. I have had to replace the controls, valves, wires, etc. three times in 10 years. And I'm now looking at doing it a fourth time. The design of these parts are utter crap! Cheap plastic! After replacing these parts, this hot water heater works great for a few years, then invariably starts acting up. The pilot light goes out when the heater is supposed to kick on instead.

In 2002, I purchased an EE3Z50RD055V 50 gal. Whirlpool hot water heater. Recently several solder joints on the computer module became unsoldered so I cleaned the joints and resoldered them. But several months later another joint became unsoldered so I thought I'd just purchase a new module. I called 1-877-817-6750, explained the problem to the young lady. She informed me that they would ship me a new one overnight. I asked her how much this would cost and she told me there would be "no charge" as it had a lifetime warranty. SURPRISE! That's what I call customer service! A few years ago, I purchased a Whirlpool Duet front load washer and dryer. Now I'm twice as glad that I did. My wife and I LOVE the Duet.

I purchased a home in March of 2013. When I bought the home, I noticed it had a new Whirlpool 50-gallon gas 6th sense hot water heater model number ND50T122-403. It was newer and I thought it was a good selling point and would last many years. The original owner had purchased the heater in March of 2011. Three months after I moved in, the control valve went bad - 4 flash eco lockout. I called Whirlpool. They sent out the replacement part. I had to pay for shipping express delivery. Since then the control valve has gone out 2 more times, a total of 3 times in one year. On the third time, they gave me a return number for a replacement. I don't even want this heater for free. I am still required to pay for installation and additional installation parts. This product is terrible. Save yourself a headache. Do not buy this product!

I purchased a 30 gallon gas hot water heater from Lowes in 2013. Within the first 3 months, it went out. I contacted whirlpool who "troubleshot" the heater 4 different times. Final contact was in early 2014, I requested a tech to look at the heater. Was informed it is now over a year old, it would be at my cost. Replacement parts $30. Shipping the water heater is great if you like cold showers. After a little searching, I find they know this water heater is junk as does Lowes but don't care.

Called Whirlpool, control panel was bad. They overnighted it to me at no charge. Plumber couldn't believe it. I am also very happy unit is 11 years old, has lifetime warranty. Great customer service.

People should consider themselves lucky to get 2 yrs, 1yr, 6 mos out of these pieces of junk. Mine replaced an 8 year old Bradford White that was originally installed when the house was built. Funny thing, we had the exact same BW in our last house. Same problem after exactly 8 years - tank leaked. Anyway, this Whirlpool 40 gal gas was installed by a professional plumber ($200) and ran fine for 6 days before the pilot went out the 1st time. In the next 10 days it went out 9 more times until it wouldn't stay lit at all. I would light the pilot and it would be out in 5 min or less. I watched for the error code the last time - 2 flashes which indicated thermocouple low voltage. This is totally ridiculous. After research - which I should have done before I bought - it looks like a total bad design problem with associated customer service nightmares and much additional cost to the customer. AND EVERYONE WHO MAKES AND SELLS THESE THINGS KNOWS ABOUT IT.

I purchased the original Whirlpool water heater from Lowe's in April 2008 for $372, and an installation charge of $443, grand total - $815. In February 2012 the tank leaked profusely, enough to ruin a section of hardwood floor in the room behind the garage where it was installed. Whirlpool provided me with return authorization, and Lowe's provided me with a replacement water heater. So far so good. Since the original installation was done through Lowe's, the replacement had to be as well, according to Whirlpool, but now they charged $500 with tax to install the replacement water heater! Grand total now is $1315.

Since my review I have been corresponding with Whirlpool Customer Service (Chris). First he sent me an email and mailed a replacement board to have us (the homeowner) install. Because the cover was so melted, the replacement board would not fit down into it. I emailed pictures to Chris. Once he saw the pictures, he called me and arranged for the water heater to be replaced since it was still under warranty. He even extended the authorization code so we would have plenty of time to arrange for a plumber to do the work. We had to pay for the plumber, but Whirlpool arranged for us to have a new water heater.

Two years ago, I bought two Whirlpool Water Heaters. Like the others who have posted, after one year the first one went out. Last night the second one went out. I just wish that I had read the prior reviews before I bought these replacement water heaters. I also had to navigate a very unfriendly customer experience, first with Whirlpool and then the manufacturer. After that I had to wait a week to get a repair person out only to have to order the part and then be asked to pay for it and the express shipping. Totally amazing!

Thermal couple went out and nobody has one. You have to get it from whirlpool. This could be a easy fix with buying a $6.00 thermal couple but the one on mine has left handed threads. I took it to several parts places and they all said you have to buy it from whirlpool so you have to call the 1 800 number and they ask you how soon do you want it, 5 to 6 days to take a shower for $10 shipping, or $20 for 3 to 4 days without a shower or $32 for overnight? This ** should be free if they are the only ones that have it. I never heard of this crap before. The funny thing is they told me I should replace my water heater since the warranty is expired. Don't worry I will buy a new one someday and it will be anything but a whirlpool. I will never buy anything whirlpool again and make sure my family never buys whirlpool.

Here is my TERRIBLE experience: After only eight months it started to fail intermittently. Within weeks, it failed completely. I pay someone to come out and look. We get a part from Whirlpool. Pay extra to express ship it. 2 days later, pay to have it installed. Still doesn't work. Express ship another part. 2 days later, pay again to have it installed. STILL doesn't work. Express ship ANOTHER part. 3 days later - it STILL DOESN'T WORK!!!!! Then they closed - wait another day. Now they authorize a complete replacement. Wait till Monday to PAY to have this one uninstalled. Haul it upstairs, into my car, back to Lowe's, so I can get a new one. Haul it home. Pay AGAIN to have it installed.

Extremely disappointed!! We purchased this water heater about 4 years ago and for the past year we have to manually turn on the burner. It's been a nightmare! We called Lowe's to purchase the parts, but they do not sell the parts. There was a nine year warranty. Our last water heater lasted about 11 years. It's such a shame that this one is giving us problems just after 3 years. I'm really considering just buying another one. I don't want to continue struggling with this one. It's been a bad purchase and coming to find out that I'm not the only one with this problem. If it's a defect Whirlpool should at least replace them for the inconvenience. They should take responsibility for selling defective products.

Bought a Whirlpool hot water heater from Lowe's 1/08/12. In May of 2013, it would not work. I had to replace the Gas Control for around $100.00. It was 4 months off warranty! The same thing happens 3/2014. They sent me a new Gas Control Valve free and shipped it overnight. This is no fun to fix. I cannot believe that I need to flush the tank out with cider vinegar every 6 months. That is why I was told it keeps breaking.

After reading many of the 1,500 +/- complaints about this inferior product, I guess I should consider myself lucky. Ours didn't fail until this past Saturday, March 22, 2014. We purchased this Whirlpool (American Water Heater Company) water heater FG1H4040T3NOV at Lowe's, and had it professionally installed, in October 2004, and we have had no issues until this past Saturday when we woke up to no hot water. After checking for the obvious, and finding no apparent cause for the failure, I considered it a fluke and relighted the pilot. The pilot took a few attempts to light, but it lit, and the burners came on.

I recommend all consumers AVOID all Whirlpool water heaters. After seeing all of the complaints on the Internet about Whirlpool water heaters, every consumer will come to the conclusion that they should be avoided. Note that the Lowe's Whirlpool water heaters are actually manufactured by American Water Heater Co. in Tennessee. They are marketed under various names & all of these units should be avoided.

Within a few months after I purchased my gas hotwater heater, I started having problems with it not wanting to stay lit. It was purchased in 2004. I see that this is an ongoing thing with Whirlpool. Every time I would call them, they would give me stupid answers on what it could be. One lady got hateful with me. I have replaced every part several times and I'm having problems. About every two to three months, I'm replacing thermal couple. As of right now, I've been without hot water for eight days. I called and he told me about a trip button that is in the little white thing that has wires going to the thermal couple. I push in on it and then tried to start my heater and it worked. They have never offered to replace it or even give me a discount on a new one. No one should be having so much trouble out of your hotwater tank. This is not normal. These are defective and should be recalled. This company is ripping the consumers off and we need to stick together on this and do something about it. I'm afraid to buy another heater because I can see that the new ones are still junk. What do you do?

I purchased a new water heater in August 2013. The pilot light started going out in October/November of 2013. After calling the Tech Support phone number, (877) 817-6750, I was advised to clean the burner screen. First this is very difficult to do because the burner screen is underneath the water heater and almost impossible to access. Second the closet the water heater is in did not show any signs of debris that could clog the burner screen. I did as they recommended. Several calls, and several weeks later, they finally authorized a technician to come and "service" water heater. He performed a "cleaning" even though he couldn't find anything to clean; and he replaced the control module.

Bought this from Lowe's in 2010 with the 12 yr extended warranty. Have not been able to keep it lit. Takes 4-10 days for repairman just to LOOK AT IT and then he usually has to order a new control valve, taking another 2-4 days (have had the control valve replace 3xs). This means, my husband has to get down at eye level to try to get it to light (he's 6'3") & if it doesn't light on the 40th try or the cramp in his hand stops him sooner, we have to heat water on the stove, carry it through the house to the bathtub, try to get the temp not too hot or too cool, then hope that our 70 yr old bodies can get down into the tub plus get back out without falling (showers are preferable).

In 2010 we had to purchase a new hot water heater. Went to our local Lowe's store to see what they offered. We decided to buy a Whirlpool energy smart electric water heater. It was large, 50 gallon. We have a large family and didn't like running out of hot water so we thought this would be great. Worked fine until yesterday when I kept smelling an odor like something melting. Could not figure out where the smell was coming from until this morning I got in the shower and had very little hot water. Went downstairs and seen the water heater was not working. Got the user guide out to see if we could pinpoint what was wrong. It said no power to control board. I checked the breaker box and found no problems. I got a flashlight to look at the control board and discovered it had overheated and melt the top of it.

I purchased (from Lowe's) a Whirlpool water heater in 2010 unaware of the recall and problems a lot of customers were experiencing. I have changed (6) thermocouples the most recent yesterday 2-10-2014. The heater still does not work. Is there any compensation I can receive at this date. If Lowe's were aware of the problems with the heaters, how can they still in honest sell these water heaters to the public.

I have had the thermocouple replaced 3 times the thermostat 4 times and the pilot keeps going out, its only 6 years old. It is the worst appliance I have ever had to deal with and will NEVER buy one again. This is unfair because now I am having to pay for parts and repair person to fix it.

All JUNK!! Replaced all new within the last two years. The washer I replaced was twenty + years and was still working fine was just upgrading, big mistake! Washer is sounding like it is going to walk out the door. Replaced dishwasher after twenty years and the new one was leaking within one year and recently got replaced. The new one did not last one year and also is leaking. Now washing dishes by hand. Lastly replaced hot water heater and that is junk too. Has six year warranty after one year pilot light won't stay lit, Whirlpool said would replace the gas control valve for free but I need to pay to install. I WILL NOT PURCHASE ANYMORE PRODUCTS FROM LOWE'S OR WHIRLPOOL AGAIN!!! HOW CAN A RETAIL COMPANY REPRESENT SO MUCH JUNK?

Be very careful when you buy this heater. It will go bad within a short time, and you won't have any hot water heater. You call Lowe's, they won't take it back, they will tell you to call Whirlpool who may send you a part or send someone to fix it. No hot water for many days. Again, after a short time, it will stop working and by the time you get it fixed, again no hot water for a long time. This is the pattern with this piece of garbage. So you get disgusted, rip the thing apart and take it to Lowe's for a refund.. Sorry Dude, they won't take it...it is stated in their receipt or on the literature that came with the heater. Your best bet... put a bunch of dents in the heater and tell them it was damaged when you opened it... Lowe's will be obligated to refund the money. With so many complaints on Consumer Affairs and other web sites, why is Lowe's still selling this heater and no other brand??? Maybe Superbowl tickets or a trip to Hawaii for the buyers...who knows...but one thing for sure, since Whirlpool does not respond to these complaints, I will guarantee you that their other products will suffer in sales because, I for one, will not buy another Whirlpool product.

Whirlpool 500galaxy gas water heater - First week ran great. Now I'm lighting every day. Called Whirlpool and just getting run around. Had it a month today, still lighting every day. Can't afford to buy another.

I replaced a 15 -year-old propane water heater with an electric on 02/01/14, due to the high propane prices, $6 a gallon, and because I felt the heater should be replaced. After installing the electric water heater I filled with water purged all the air out, powered it up, went thru diagnostics and heated water to 120. After an hour I turned on the hot water at the kitchen faucet, hot water was there but not for long, water got cold,.I troubleshot the problem back to the anti-scald valve installed 15 years ago when I had a professional install the first tank. By placing my hand on the hot water line coming out of the tank, I found the water was indeed hot before the anti-scald valve, after the valve the water was cold indicating to me the valve was not functioning properly.

I purchased a 50-Gallon Electric Water heater in 2006, sure it lasted and worked well for quite a few years; however, in August 2014 my power bill started to rise dramatically, I live in Arizona and $300-$400 power bills are the norm in the summer months; however, a $700.00 bill will immediately be noticed. I contacted the power company and they sent a tech over who performed a lengthy diagnostic and determined that my water heater was running constantly thus accounting for the great increase in power, I contacted Whirlpool and received 2 heating elements (no charge) which my pricey plumber replaced.

Late on the evening of Monday, January 27, 2014, after springing a leak in my 8-year-old water heater, I purchased a new Whirlpool model N50T61 replacement from Lowe's. Installation went smoothly and the unit lit off fine the first time. It heated the initial tank of water rather quickly, but the next morning, I noticed the status light on the control unit was not blinking, which indicated the pilot light had gone out. I relit the pilot light, the water heater fired off and appeared to be working properly. 12 hours later, the status light was out again. I relit the pilot, but within 20 minutes, it went out again.

Purchased a new Whirlpool Energy Smart 50 gallon water heater from Lowe's to replace our existing old one that had gone bad. Never again!! Had it professionally installed by one of Lowe's installers. I have no problem with the installer.... the water heater was a piece of junk. From the first day we had sporadic hot water and to get that you had to have a hot water tap turned on full force. If you turned the tap to a lesser flow you got cold water. Couldn't get a hot shower at all. Contacted Whirlpool customer service 4 times by phone and 3 times by email. Horrible !!!!

I originally purchased a Whirlpool hot water heater in 2005. After numerous problems Whirlpool agreed to replace January 2010. With the new hot water heater, everything was fine for the first two years. Now about every 6 months, we are having the thermocouple and the igniter. Each time you order the part, the part is free but you have to pay $30.00 for shipping. I am tired of dealing with this. We have decided even though we still have a warranty left on the hot water tank we are going to purchase a different one and never ever buy another Whirlpool product. They do not stand behind their products.

I purchased a new gas water heater from Lowe's and paid a plumber to install it. I have been having problems with it staying lit. Once I noticed the issue, I notified my plumber and the plumber was aware of this on-going issue with these water heaters. The plumber told me to call Whirlpool and have them send me a new thermocouple. I've been putting it off until now, but realized today over the phone with Whirlpool Customer Service that the problem is with the vent. The manual that came with the water heater has a horizontal venting installation, yet Whirlpool claims that it should be vented through to the roof and they sent me, via email, the correct manual. When I asked Whirlpool how the plumber was supposed to know, she said that he should have known that it was not the correct manual (even though there is no model number written anywhere in the instructions manual) and that we should call to make sure that we have the right manual before installing my next product. So, I need to double check every purchase I make! Or is this only with Whirlpool products? After speaking with two different Whirlpool reps, I have concluded that I need to purchase a new water heater, but believe me, it will not be another Whirlpool!

I bought a NEW Whirlpool 40 gallon, natural gas hot water heater from Lowe's in May 2012. January 04, 2014, the main electronics failed that controlled everything. It has a 9-year warranty (after 1 yr.- parts only). What failed was the Gas Control/thermostat unit, and it takes a HVAC-trained person to replace it. Yes, they'd send the part - free, but required me to pay for installation. Talking with an HVAC business owner, he said he's replaced about 30 of these and he surmised that Whirlpool KNOWS that nationwide, over 10,000 needed replacement yet Whirlpool cares less. I've had trouble with other Whirlpool products, so when my appliances, etc. go bad, I will NOT replace with Whirlpool products.

Received power bill and it had doubled. Went straight to water heater. Bought water heater 02/11/2011 and 12/25/2013. The brain they call it on top of the heater has a screw that has blown through the metal plate.They do not sell this type of heater at the stores so this must be a problem with all this type heater.

I'm helping my elderly neighbor after her old water started peeing water everywhere. I replaced it with the 30 gallon tall gas model about 2 months ago. We have had nothing but problems with it. It will light, stay lit for about 15 minutes then completely go dead. I got tired of relighting it constantly and called the gas company who sent somebody out to troubleshoot and I was told it was the valve. He recommended returning it for another one but since the installation was difficult because of the design of the house I called whirlpool, told them what was happening and they sent me a new control unit. As much as I wanted to install it myself I called a pro to do it so if there's more problems it can't be blamed on me voiding the warranty. Still same problem. I don't know what to do. Now my low income neighbor is in the hole for about $700. I wish we never got it. I keep reading online and there's thousands of people with the same problem. Why aren't these being recalled?

Whirlpool water heaters are a disgrace!!!! I have never been so dissatisfied in my life with a product. I bought this water heater 11/2017. Three months later, it was not working. Whirlpool sent an igniter and I had a technician to put it on. This was a short fix because it broke down 2 weeks later. I called customer service and of course they gave me the runaround. I will never ever buy another Whirlpool product. This company is the worst.

5 years and 11 months ago I bought a 50 gallon gas, Whirlpool hot water heater with a 6-year warranty from Lowe's. The 2007 water heaters were on sale, so I paid $329 for it. Within 6 months, I replaced the gas valve, and a few months after that, the thermo-couple went out and I replace that. Each time I called Whirlpool and got return authorization numbers for the parts, I still ended up paying for the parts plus labor. A year after that, the igniter went out and I had that replaced. Last year (the day before Thanksgiving), the thermo-couple went out again and I had to have that replaced - and it cost me for the part plus the labor - even though I had a return authorization number. I also replaced the water line connections/hoses to the water heater at that time. The customer service rep for Whirlpool told me at that time if I had another problem with the water heater, they would replace it for free - and the warranty was good until Dec 31, 2013 (this year).

In October 2009, I purchased a Whirlpool Energy smart gas water heater with flame lock safety system.$509.00 I had it installed on 5/4/2009 by Westmoreland Affordable Plumbing, $218.00. On 10/15 called Whirlpool stating that the upper thermistor was coding as a failure. They sent me another one to replace it on 10/19/2009. On 10/19/2009, 1 and 1/2 hours later, the tank was coding a bad gas valve, called back and told Whirlpool what had happened and that I smelled gas. I shut off the gas to the water heater and waited for a valve replacement to arrive.

I had purchased a hot water heater on Saturday and installed it myself. I filled the tank and waited about twenty minutes before turning the power on. I waited a couple of hours before testing the water temperature and it was cold. I checked the temperature setting and it was set at one twenty five, I went to Lowe's and informed the service person and was told there was nothing they could do about it, I had to call the number on the tank for Whirlpool. I called the number and was told they could come out to check it but we would be responsible for the labor charges. I didn't understand why because it was under warranty and we had also purchased the extended warranty.

Problem resolved - This is an update to my previous complaint... The repair man arrived this morning and after resetting the thermostat, the water heater started up again. He explained to me that these new water heaters are super sensitive because of the new designs and systems that are required by the State of California. He said that all brands have to have the same system. He said that the new water heaters don't breathe as well as the old ones. In our case, he suspected that after being installed, there were probably some air bubbles in the pipes which tricked the computer into telling it that there was not enough ventilation, when in fact our ventilation was fine, but that triggered a total shut down!

Continuing my saga with Whirlpool, concerning a 4 days old defective water heater, a supervisor from their Water Heater division named Tiffany called me around 1:30pm Pacific time yesterday. We had a very long and painful conversation! I asked her for an authorization to return the DEFECTIVE water heater to Lowe's for one that works and she told me flat out that in the warranty it states that before authorizing a return, they have the legal right to attempt to fix the unit before authorizing a return. Keep in mind that returning this defective water heater would be a huge inconvenience for us because of installation... I told her what the Gas Co employee had been here and told us that the is nothing wrong with our gas flow as they first told us...but that the unit was defective/not working properly due probably to a bad ignition...

We purchase this gas water heater LAST WEEK at Lowe's (Whirlpool 6th Sense 40-gallon 6-year Tall Gas Heater, Natural Gas: Model # NU40T61-403). It stopped working within 3 days after being installed. Called Whirlpool twice about it and twice was told that it was a gas flow issue. The operator gave me a phone number to an outside contractor for repairs, but said that we would have to pay for labor if it was a gas issue! So I called the Gas Company right away. The technician was here within one hour. He checked all of our connections and turned the water heater off and then on again. He told me that all of our gas connections were good and that the problem was with the unit (Our plumbing and electrical are fairly new). After checking everything out, the Gas Co man said it was most likely the electronic ignition. Called Whirlpool back and this time the operator said she was going to send us a new gas valve although I told her that the Gas Company was here and said that all gas connections were fine.

Purchased a larger hot water heater after reviewing the offerings from the big box stores. Obtained a 40 gallon Lo-Nox type. No problem. Found that I did not have time to install and 3 months later had a company install for almost $300. Within the first month the pilot went out at least 5 times. Had the install company come out and take care of the problem. Worked OK for 2 months and now the pilot light goes out again. Watched the flames myself and find them to be yellow. OK, so try to see what the situation is, call the installer, then call technical support. I am in a basement, on a cell phone and the representative basically has zero patience, zero tolerance for questions, treats me like an idiot and probably has never looked at any of the guides but keeps harping on me.

I am a Licensed Plumber in Oklahoma, have been for 25 years. Our company will no longer work on Whirlpool water heaters, here's why. I diagnosed a water heater that the pilot would not stay lit, the thermocouple was bad. Whirlpool Tech Support told me to go to Lowe's and buy the parts and send them the receipt and they would reimburse me. The customer was furious that I charged them for the part and I told them when I got reimbursed, I would send them the money. Well, I not only never got any money from Whirlpool but I never got paid from the homeowner who was mad at me and I didn’t even sell it to them. Beware, buy Rheem.

Purchased a 40 gallon gas water heater from Lowes. Installation was a nightmare trying to get the 3/4" pipe nipple fittings to seal. Once getting the two nipples to seal using extra thick Teflon pipe wrap, found the tank was leaking also. The return with Lowes was painless. Got another Whirlpool to replace, but angry about having to do the job twice. Wish I viewed this site first. Never would have purchased Whirlpool.

Purchased our hot water heater in August of 2011. About 3 days ago, it just stopped working. Surely it should last longer than this, right? Nope apparently I was taken! We called the manufacturer and described the issue. They said it was the thermopile. They could send us another out in a few days but we didn't want to wait so we paid $50 for a new one we were able to locate at a hardware store. Nobody sells these! We replaced the thermopile but no results... Pilot will not stay lit. Called Whirlpool back and they said to hit the reset button which we did. Called a technician (several) which wouldn't touch the heater. Said nobody works on these because they are riddled with issues. I pleaded with him to test it which he did. He said the control box is out! He said to cut our losses and buy a new one!

Purchased first water heater in 2008 with 6 year warranty. In 2011, pilot light would not stay lit. Whirlpool told me to go to Lowes and get a new one at no cost. But I had to pay for service to identify the problem and installation of new one, costing $250.00. A year and a half later on a six year warranty, the same issue the pilot light not staying lit. They send a pilot light assembly and we pay the shipping and installation cost of $130.00.

Purchased water heater in 2005 with a lifetime warranty. We had our first problem May 30, 2013. Water would not heat above lukewarm. Called Whirlpool. Our plumber and Whirlpool determined that the temp sensor was defective. Plumber took it off and it appeared it had shorted out as the wires were black and plastic coating had slightly melted in one spot. We had replacement part in 24 hours. Licensed Plumber did repair (2 hours @ $75/hr = $150). Second problem occurred October 23, 2013. Not even 5 months later! No hot water. Hit reset button, turned temp up. No change. The diagnostic light on water heater indicated it was the same problem as before. Called Whirlpool. They sent out repair part which arrived in 24 hours. Licensed Plumber repaired (1.5 hours @ $75/hour = $112.50).

Purchased a Whirlpool hot water heater from Lowe's. Heater has 6 year warranty. Hot water heater is 1 year old and the pilot would not light. Contacted Whirlpool warranty department to what the failure cause. A new control was sent and replaced by a qualified journeyman plumber; still not working. Called whirlpool warranty department, told control valve must be faulty. We have gone 5 days with no hot water. I am not waiting another 5 days to get hot water. I am having the plumber take out this worthless Whirlpool heater and haul to the scrap metal business. That is where I should have sent it from the get go. Don't purchase a Whirlpool product. The money should be spent on a product that works and will last.

I will never buy another Whirlpool Water Heater..... My first one was purchased in 2008 and was replaced in 2009. The same problem with pilot light not staying on. After numerous calls to the service center, with replacement parts and paid labor from my own pocket, the problem still not solved. I am beyond frustrated.

Our plumbing company has been dealing with Whirlpool water heaters since 2001. We are sick and tired of attempting to make repairs to this substandard junk. Because the repair never lasts very long. Almost all plumbers in Indianapolis, Indiana will not even work on this brand because they already know from past experience that the effort is futile and the unit will break down within a few days or weeks....

I purchased this heater in 2009. I have had so much problems with the pilot staying lit or the thermocouple. Had to have that changed, have to clean under heater monthly. I have called Whirlpool numerous times because the pilot light goes out. Now I have a problem with it staying lit. Whirlpool tells me I have to pay for service labor. They sent out a technician who broke the igniter and I am being told I have to pay labor cost to have this fixed. THEIR TECHNICIAN BROKE THE IGNITER BUT THEY WANT ME TO PAY THE LABOR COST TO FIX WHAT HE BROKE. I have had it with Whirlpool. This heater is a piece of garbage as far as I am concerned. I am tired of having no hot water.

I bought a Whirlpool water heater in 2009. I paid $588.46 at Lowe's. Turns out it is in a class action lawsuit for faulty thermocouple. I was given a coupon from Whirlpool for 2 new thermocouples as part of the class action lawsuit. The thermocouple goes out on it every 1-3 months. You never know when you're going to have a cold shower getting ready for work in the morning. I literally could have bought a new water heater for what I've spent on thermocouples the last few years. The last two times it went out, I had to replace it twice within 1 day. I'm sick of replacing it and have decided to install a new hot water heater. I am disgusted with Whirlpool and tried to contact them about it but have gotten no response. I will never buy another Whirlpool product and would not recommend them to anyone!

Purchased a brand new Whirlpool hot water heater, but it has never worked properly. The 1-800 "help" line has been no help at all. Every call results in another step we have to complete before they can fix the problem. Bottom line - never, ever, ever buy a Whirlpool product. They don't know the meaning of customer service.

I installed my new water heater in 2012. Within 3 months, it was not producing hot water. When I called, a "helpful" person at the Whirlpool warranty line told me it was because there was too much cold water being mixed into the hot water coming from the tank. I hung up... Called again and was told that they would be able to get someone in 2 weeks out to my house to check it. I told them that was not acceptable. I hung up... I called Lowe's, where I bought it. The person on the other line finally, after more than 1 hour, was able to get a repair person out there within 2 days. I had to pay the fee to have the guy come look at my hot water tank, and tell me that he hated Whirlpools.

My lemon was installed by Lowe's in March 2011. It has gone out 6 times since then. Whirlpool refuses to do anything more than to send out some parts which a licensed plumber or HVAC technician has to install. They refuse to pay for the labor. Lowe's has stepped in and did this at their expense. Lowe's has been great in trying to help. These current Whirlpool models are not much different than the design that was part of a massive class action suit settled by Whirlpool in 2008. Despite the slew and flood of complaints and continuing problems, they are still being manufactured and sold. Lowe's, who helped me, is disgusted enough that they are going up their chain of command urging corporate to no longer sell these defective lemons. Whirlpool disputes my product is covered by their standard 6-year warranty (does not include labor ever). Despite the fact it is less than 3 years old and has gone out 6 times.

Pulled a track home water heater out to replace with a Whirlpool 12 year smart heater. Well within 4 years with tank flush every year the water coming out of my hot water tap looks like mud. We have whole house water filters and when you drain the sink there is a layer of rust. I called and asked them what I should do and they told me to flush it with apple vinegar. Did this but a week later it was back. Called again and was told to do it three times with apple vinegar. There was nothing about this in the care manual about apple vinegar. I will never buy Whirlpool again NEVER!

Recently had a Whirlpool gas water heater installed. Would smell gas every time the heater kicked on. I inspected the vent, all the new fittings, with no luck. Leaving the windows open didn't help. Finally found the problem: the factory-installed line from the gas control valve to the tank was leaking. Should have kept my old heater. It was still working flawlessly after 20 years. You would think a new heater would at least be inspected before hitting the market.

Replaced an old water heater with new Whirlpool 40 gal. short natural gas water heater N40561-403. Good instruction, very clear directions. Also purchased at Lowe's was a Utilitech universal gas water heater installation kit. The nipples provided in the kit screwed very loosely into cold water inlet and hot water outlet. I used teflon tape and finished the installation. When I turned the water on both fittings leaked. I couldn't tighten the nipples any further so I shut the water off and drained the tank a bit and reinstalled the nipples with at least 8-9 wraps of teflon tape. I'm not sure if that is normal or if nipples were under size or if the cold water inlet and hot water outlet were larger dia. than normal. FYI.

Whirlpool model N40T91 with FLAME LOCK - first failure was the controller valve only within 9 months of a new installation, replaced sort of free of charge, landlord had to pay ship charges. Days and days without hot water. About 6 months later, pilot failed to stay lit. Landlord's maintenance man called Whirlpool's Customer Service. They had him jump through hoops and finally told him to press a white reset button on the igniter. Okay, that worked. A few days later, pilot went out again, white button was reset, working again. Recently, and more frequent now, white igniter button keeps popping out, and we keep resetting it and relighting the heater, repeatedly, 4 times in one day.

Bought model BFG1J4040T3 in 2005. Within a year, it was leaking and putting the pilot light out. The installing company (representing LOWE'S) came out in 2006 and replaced it. The second one has leaked like the first and put the pilot light out on 2 occasions now. In 2012, the company came out and replaced the thermocouple, cleaned the burner assembly and "opened up the ventilation", whatever that means (but I'll bet it voided the warranty). My drip tray is rusting out from the water problem. Here it is in 2013 and it's out yet again and we have a call into this plumbing company. This is EXPENSIVE and tiresome and I will NEVER own another Whirlpool product as long as I live - and I WILL tell everyone I know to AVOID Whirlpool products at ALL COSTS!!!!! What a lot of crap.

Long story short, we replaced a very old Whirlpool water heater with a new one a couple of years ago... We have had nothing but trouble. First, pilot light wouldn't stay lit. Found out that it was defective.... Whirlpool DID offer a "no cost" conversion kit. Had to pay shipping and installation costs. Have had the plumber out four more times to try to ANYTHING to keep it lit.... No luck. He even spoke to a Whirlpool tech on the phone and followed his advice. I have filed an online complaint with Whirlpool and the site stated that I would hear back within three working days. Guess what.... no reply. I have four other Whirlpool appliances that I love, BUT as they wear out, I will NOT consider Whirlpool.

Mind you, Whirlpool products that we have purchased in the past have been satisfactory, but gas hot water heaters, no! About four years ago we purchased a Whirlpool hot water heater that went out in a little over a year. After spending many calls and time, we found out that the HWH was on soft recall. Whirlpool credited our account, but this was to purchase another Whirlpool, which we did. We paid for installation. About 2 years later, it has gone out. Same problem.

I had water heater EE3Z50RD0550V installed on 11/3/11 and it started leaking July 29, 2013. Whirlpool gave me Return authorization # and said I have to return the water heater to Lowe's (purchase place and original installer) to get a new one. Fortunately, Lowe's said I only have to bring them the RA # and they will swap out the water heater. However, there is a $300 charge for installation. Whirlpool says they only cover this the 1st year, except when it's a manufacturer defect. But they can't tell me how to prove it's a manufacturer defect. Why else would a glass lined water heater start leaking only 21 months after installation?

August 15, 2011 - We purchased a new Whirlpool Water Heater Model N50T61-403 for $398 from Lowe's. We used their recommended installer (that was our first mistake!). He made the following installation mistakes:

Purchased on 04-26, professionally installed on 04-29 into a clean, large, well-ventilated area within the garage. Has turned itself off every day since then. Flashes code 10, screen is dirty... Pull the burner and the screen is clean. Called Whirlpool. They tell me to clean it again, so I do. This goes on for weeks... I can now pull the screen and clean it with my eyes closed. I get up a half hour early every morning to complete my water heater re-lighting procedure so my family can take a warm shower!!! Whirlpool gives me a phone number to a repair company. They tell me the repair person will have parts on the truck. I wait four days, guy comes out and says, "You need a control valve.... did they send it to you?"

We moved into our house about 5 years ago. We didn't know how old the heater was so 2 years after moving in, we replaced it with a Whirlpool Electric Water Heater. (2009) Last August, (2 1/2 years after installation) we found our carpet soaked in the room adjacent to the water heater and discovered it had been leaking into my finished basement for who knows how long. We contacted Whirlpool and they said they would replace the heater but I had to pay for the install because it was over a year. Mind you I had just paid 300 bucks 2 1/2 years before to put that one in. So I paid another 300 bucks to have a plumber come out and install this one. I had extensive damage to my basement, rug, walls with mildew and possible mold from the water. I went through my homeowner's insurance and had almost $5000.00 worth of damage.

Two water heaters three yrs old that went kaput. Thankfully, they are under warranty. However, the tech that I called out said that his company doesn't work on Whirlpool because they are junky and they try to blame the tech if something doesn't work. I called to get new part, and of course now, I get to pay for labor. The lady on the phone actually suggested that I hire an electrician and replace a breaker instead of receiving parts for Whirlpool. Unbelievable. Needless to say, I echo all of the same concerns as the other posts. I'm done with Whirlpool.

I just bought this water heater on 2/12/12 and it has already started having problems. I got a self diagnosis of the gas valve needing to be replaced. I think that if this becomes an ongoing problem, whether I have a warranty or not, I’m going to trash it and go with another brand. I shouldn’t have to pay to have the gas valve replaced.

I purchased a water heater in 2011 and have had the thermostat replaced at least 5 times! Now, not only does the heater not heat the water, but it has rusted through and ruined my floors! They say they will replace the thermostat (oh yeah, yet another one!) but what about the crappy thing in the closet. I will NEVER buy anything that says Whirlpool on it. They don't stand behind their product and have made no efforts to correct the issue. There has to be a lemon law clause that would be applicable in here somewhere.

I purchased a Whirlpool gas hot water heater in July 2012 and have had to replace the control/pilot light mechanism every 6 months since then. Whirlpool's customer service is the worst service in the world. They are rude. I have followed their instructions every time and have been accused of being uncooperative. I paid $350 to $400 for my heater and just spent $200.00 to have a plumber put apple cider vinegar in my tank.

The heater was bought in March of this yr, 2013! Already, it quit working! Error message... we got the replacement part after much hassle! It was replaced and still doesn't work! It's going on day 11! I am furious! The unit needs to be replaced and I get, "Well, you have to pay for labor, etc." You have got to be kidding me! It has been in my house for 3 months! I will call the media, our local guy who investigates, if this is not replaced asap! I already know I will never buy anything Whirlpool and will tell everyone on my media not to either!

Whirlpool Water Heater bought May 2011: Water heater not heating. I called Whirlpool and they stated the equipment is under warranty but not the labor; $137.50 for 1st hour of service. Troubleshooting is a joke. It just doesn't heat. Waiting on the 3 plumbers to call me back. They are busy. Water heater went out Sat morning and Whirlpool doesn't open until Monday. It's Monday at 5pm and I'm still waiting on a call back.

I replaced our old 50-gal water heater (10 years old) with a new top-of-the-line Whirlpool 50-gal water heater in Feb 2011. The Friday before Memorial Day, the heater went out and the pilot refused to stay lit. I called and jumped through all their hoops and finally figured out that it was the gas valve, because the pilot goes out as soon as you release the button and the milli-voltage reading is ok. They sent me a replacement and it cost $145 to have a plumber come out and install it. We were without hot water for 5 days. Now 9 days later, the pilot keeps going out. This time I can re-light it, but after the water heats up, it is apparently going out again.

Who in their right mind would design a thermocouple with a left-hand thread when all the replacements in the whole world are right-hand thread? Furthermore, WHIRLPOOL doesn't stock the part. They want to sell you an adapter for $35.00 and in the meantime, you go without hot water for 3 days. If you aren't mechanical, you have to eat the plumbing charges too. BONEHEADS!!!

I'm a plumbing contractor and it just makes it difficult when you make a thermocoupling, a special order part by putting left hand threads on it. We carry a universal on our truck.

I purchased a 40-gal Whirlpool water heater model 40t91-403 last week and paid a plumber to have it installed. The old one (GE 40 gal) worked fine except for a leak. The new one used all of the old connections except the 2-inch in and out pipes. Same connections, hot, cold and gas. At first I got about a quart of hot water and then all cold. Whirlpool changed the valve and cold water pipe (inside the tank) and still the same. They are trying to tell me that the tank is fine - I have a plumbing problem. Two plumbers have told me different, but still they insist. Yes, I am upset. The old GE, even with a leak, performed better!

I had to turn the gas off my water heater and when I tried to turn it back on, it refused. I called the number on the heater and somebody answered. The guy told me to take the pilot gas hose off to make sure there was gas in the line. I did this but after spending 1/2 hour putting the pipe back in, the pilot light did not go on. I called them back and they told me to push a white switch and hold it down for 10 seconds and retry. That didn't work either so they told me to call a repair man and gave me the phone number of a local plumber.