Whirlpool Water Heaters Reviews

I purchased a Whirlpool Water Heater BFG1J5040T3NOV from Lowe’s and have had numerous problems. The biggest issue is having to replace the thermocouple three times. It works fine for about a year then I need to replace it again. This is tiresome and wasteful and Whirlpool should be ashamed. As a company that once had a high reputation, this is sad. I would not recommend buying anything from them, especially their water heaters. After repairing this one, again, I will look elsewhere for the next one.

I contacted Whirlpool on 3 separate occasions. Each time they told me to have the plumber call them so that they could determine what the problem was. Each time he was able to get the water heater going again, but it would only operate for about 3 months and then it would go out again. To date, I have incurred $245.00 in plumber's service fees. My last call to Whirlpool was on 5/14/2013. This water heater was purchased on 1/25/2010 at Lowe's in Evans, GA. It went out over the weekend, but the plumber was able to relight it. When I called Whirlpool on the 14th of May, I was told since it was working now, there was nothing they could do. I am tired of dealing with this issue. They won't stand behind their product.

55 Gal Electric New in 2003 / Limited Lifetime Warranty - I paid quite a bit more initially at Lowe's for this unit. It's stainless lined. I have had numerous problems since purchase. I had to replace the sensing element in the Smart Box in 2006. Then the lights started flashing again making a humming sound in the box. I took each piece apart in smart box and cleaned them, which seemed to help. Then the upper element that is also stainless that requires a special wrench to replace went bad according to the blinking lights. Lights stopped after several resets. Now, the water is boiling out of the top of heater and they tell me it's the seal in the element that I never replaced. The cover for the element is off. Water cannot possibly build up and force out the top of the cover of tank.

The day after this was published we got a call from the Whirlpool Warranty department. They saw the complaint (yes, they actually mentioned ConsumerAffairs!) and they agreed to refund the cost of the replacement part. I thanked them for deciding to back up their product. Thanks to ConsumerAffairs as well, I don't believe this would have happened without you guys!

Whirlpool water heater FG1F5040T3NOV - I noticed that when I was taking a shower, my hot water wasn't working. I went downstairs and the pilot light on my water heater wasn't on. I tried to restart it. The pilot light wouldn't work or relight. I gave up and contacted a plumber. I don't feel I should have to pay for a plumber when it's a product flaw!

I contacted Whirlpool in regard to one of their water heaters we purchased from Lowe's. It came with a 5-year warranty. At the end of 3 years, the lower element went out. Our plumber took the part back to Lowe's, where he stated they normally just do a part replacement with them. On ours, he was told the owner would have to contact the manufacturer. I contacted them and supplied them with the plumber's bill and copies of the front and back of our canceled check, along with all my contact info. Their website states they'll get back with you within two days. I contacted them on March 13, 2013. Today is April 7, 2013 and they haven't emailed, called or snail mailed me. After reading these consumer reports, the air has been let out of my balloon. No more Whirlpool products for me! Integrity in our country used to be extremely high. Today it is extremely low as demonstrated by the complaints on this website and now mine. Hey Whirlpool, you suck!

We bought a gas hot water heater from Lowe's on Dec. 31, 2010. In July 2011, there was no hot water. After much yelling and headaches, Whirlpool agreed to send out a technician to look at it, since I refuse to go in the attic and I will not work on gas appliances. After 7 days with no hot water, they replaced a valve that failed, they said, because our attic was too hot. The old unit never complained. Eight months later out, the unit went again (and we had an attic fan put in). This time, Whirlpool sent out a local plumber (and I paid for the call) though we had a warranty and extended plan with Lowe's?! This time I was told no problem it was too windy and it blew out the pilot. It's funny we never noticed the attic being windy even during the hurricanes.

For many years, I have worked on and tested water heater thermocouples. I have a lot of experience with this. I have checked around many of the wholesale supply houses to find a simple part needed for this brand/manufacturer appliance. Johnstone Supply, a national wholesale distributor, Grainger, etc. cannot get these parts. You must call Whirlpool and wait on the phone and give the operator the full story about what you found and how you tested the water heater only to be told you don't know what you are talking about. I was told that if the pilot lights and stays lit for even several minutes, that it is not the thermocouple but the gas valve and they will not sell me the part and recommend either I purchase a whole gas valve assembly and revised thermocouple or they would not sell me anything.

I bought it on 11-24 13. I called Whirlpool on 1-29-13 and got no response. I called 3 or 4 times and still haven't heard from them. It's now 4-1-13 and still nothing. I tried many times and got the runaround from them. They owe me money for repairs to the heater. I will not ever buy from them again. Just thought you all should know about this.

We purchased a 50 gallon water heater that claimed to come with a 6-year warranty on parts. It's been a little over two years that we owned the product, and we noticed rust on the bottom. We checked to make sure if water or even moisture is visible from the outside - nothing. The problem is obviously coming from the inside. Since we have warranty, we called them and got nowhere! We were told that it is just cosmetic. They refused to send out a technician to take a look at it. We even emailed them pictures (see pictures) and still nothing, no service. Their warranty is a joke. We will never by any Whirlpool product ever again. Don't believe the sticker that claims you are covered for a certain amount of time. When it comes down to it, they will not do anything for you.

I replaced my hot water heater after 22 years and no problems. We got a 50 gal. gas heater from Lowe’s in 6/2008. In 1/2012, we had no pilot light and an alarm on high temp sensor. Whirlpool sent a new sensor and control valve to replace the bad unit. Here we go again, on 3/2013 - same parts same problems. We now have the cost again to have the parts installed for the second time. I have spent 1/2 the cost to have the parts put in than the cost for the heater. I will never pay for any Whirlpool product again. They are plain junk!

A whirlpool water heater model FG1F5040T3 purchased from Lowe's five years ago developed problems, which could not be fixed. My problems started two weeks ago when the pilot light would not stay lit eight hours at a time and then nothing. Having a service plan through our utilities, they were notified not once but as it stands now, 6 times. Six techs have been out to my house and replaced the thermocouple twice and a complete gas control valve. The pilot still will not stay lit. Supervisor contacted Whirlpool on Thursday. Now it's Saturday and no word from Whirlpool and no hot water. Try to get assistance from Whirlpool after work hours and it is impossible. This tells me that they do not care about their customer or the product that they make. Do not buy Whirlpool products!

On October 29, 2009, we bought a new Whirlpool 30 gallon gas hot water heater to replace a Rheem we had for 20 years. We immediately had problems with the relief valve leaking, so we ran at the local hardware store and bought another valve. Next, we had trouble lighting it (husband was a plumber years ago) but a call to the hotline and we were in business. Now just over 3 years later, the pilot light started to cut off at will. Troubleshooting solved nothing. We called the hotline again and were given a part number, an authorization number and told to go back to Lowe's for a replacement part. Figuring how our luck runs, I called first and was told there was no such part number. Trip saved.

I'm yet another angry customer who is dealing with a defective Whirlpool hot water heater purchased from Lowe’s, still under warranty, and it failed. The thermocouple appears to have failed and, amazingly, the part is nonstandard in that it screws in backwards compared to every other HW heater. Lowe’s doesn't carry the part even though they sold the HW heater. When I contacted Whirlpool, they agreed the part is under warranty and will send one, but I have to pay shipping for a minimum of $10 and a week to wait, plus having to get the part installed. Obviously, I am one of many who bought this defective appliance. Whirlpool used to be a good company, but I'll tell everyone to avoid them in the future. Meanwhile, I have no hot water and it's freezing in Cincinnati.

In 2008, I purchased the 40-gal. Whirlpool electric water heater to replace the original unit in my home that had lasted 14 years without issue until it died of old age. After about 2 1/5 years, it died and I was given authorization to return it to Lowe's at my insistence. Now after another 2 1/5 years, this one has died. So far, I have replaced both elements, lost a day's work, missed out on a date because I could not take a shower and now I'm told I have to replace the electrical box on top which won't get here until Monday. It's Saturday and I haven't been able to take a shower in my home for 5 days now.

I bought a water heater in 2008 from Lowe's department store. The heater would continually go out causing no hot water. The company had sent several technical repair men out to resolve this problem, and still the problem remains. The Technical Support requested that they will pay for the part and I could install it, not knowing if I am able to do such a job. The technicians who were sent to my home were not able to do the job. How do they expect me to do the job without proper experience? Whirlpool products are not reliable nor is their maintenance contract. Stay away from this company.

I purchased a 40 gallon water heater at Lowe's and installed about 3 years ago. A couple of weeks ago, it got an upper sensor failure code on the gas valve. It would heat by resetting (turning valve off, waiting a minute and then lighting) but after a few minutes, it would fail again. I called the customer service and they mailed out a new upper sensor. When it came a few days later (I paid for shipping), I installed it but the same failure code. Again, the only heat I could get was by resetting the valve several times before a shower. I called customer service again, told them what I did and they said, "Oh, the problem is the gas valve then." So they mailed out a new gas valve unit. It then came a few days later and I installed it according to the enclosed directions to the letter. Still got the failure code and still had to keep resetting it to get any warm water before a shower.

Our hot water heater (Whirlpool Mod # BFG1F404053NOV) stopped working. I called the Whirlpool help line and was advised to change the thermocouple as they had been having issues with this particular model. I was advised to go to Lowe's, where we had purchased the heater, to get a new thermocouple at no charge to us. After changing the thermocouple, guess what? It still didn't work. I went back to Lowe's and they replaced the heater, at no charge to us (they were great during this whole ordeal so no knocks against Lowe's). Well, one year later, it’s the same issue. The pilot light will not stay lit. It’s very frustrating as it never goes out at an opportune time. In the past, the name Whirlpool ensured you were getting a quality product. I guess that’s not true anymore.

We had purchased an 80-gallon hot water heater less than five years ago. The tank started leaking, so the whole hot water heater had to be replaced. The previous unit we had was at least 10 years old, if not more. We are extremely displeased with the quality, and very upset with having to outlay such a large amount of money within five short years. Whirlpool has certainly not earned our trust in their workmanship.

A couple of years ago, we had 2 natural gas hot water heaters installed. We immediately had a service call to replace the thermostat on one of them. Then recently, the other one had to be replaced because of the leaky tank. It was still in warranty, and we had to pay $425 for the old one to be removed and the new one installed. Now, this one has a bad thermostat and the A & E Factory Service is coming tomorrow to install the new thermostat. We have been inconvenienced by this for a couple of weeks as we have no hot water in the master bath. We were just lucky that we had one hot water heater working in the other part of the house. I think that Whirlpool should have paid the $425 for the installation as the original hot water heater was in warranty. Now, I hope that tomorrow's visit will be covered by the warranty. Next time we need an appliance, we will not be purchasing a Whirlpool.

I purchased the unit in May 2012. Right out of the box on the first day, the tank was leaking water from where pressure relief valve screws into the tank. Whirlpool replaced the part from my local Lowe’s store which I had to go get on my dime and install myself to solve the problem. It's now the 2nd week of January and the water heater is dead. I didn't even get 8 months out of this water heater that has a 12 year warranty. The electronic thermostat died, and I will be going 3 to 4 days without hot water until Whirlpool can ship me another thermostat. Nothing like taking an ice cold shower in the middle of winter. Like I said, buyers beware!

We purchased a brand new Whirlpool water heater from Lowe’s two years ago. The water heater is not heating properly, and I contacted customer service to inquire about their great warranty. I was very disappointed with their poor customer service, but above all, their warranty. They emailed instructions to run a test, which did not resolve my issue since I still run out of hot water halfway through my shower. Mind you, it's only one person in the house for a 40-gallon Whirlpool water heater. I have replaced the heating elements and thermostat, and it is still not heating. I contacted Whirlpool customer service, and they are refusing to replace it, stating that the water heater is working. I will never buy any Whirlpool appliances again. They do not back up their products, and their customer service is worthless. My recommendation is not to buy Whirlpool products.

I had the biggest nightmare with your sorry company. On 01/05/2013, I purchased a new 50gal electric water heater from Lowe's in Waco, TX. I got the unit installed and the damn thing would not heat. I followed your lame support instructions. I contacted your support tech and diagnosed everything possible. I was told I needed to have an electrician to verify that I was getting enough power. That cost me $75.00 bucks and everything checked out. He was not able to check the water heater since he was not a Whirlpool licensed tech. So I called Lowe's to return the water heater. Now this is where your policy at Whirlpool suck! Lowe's is not allowed to take back/exchange your crap without an RMA number. I had to get it from Whirlpool directly!

I bought a 38 gal. low boy electric Whirlpool water heater from Lowe’s. It was replaced because of a leak around the upper heating element after only one year. Now, the replacement heater is leaking in the same place, and it has been leaking so long that the electric terminals are rusted, water is standing in the cover plate, and the lining is soaked. I cannot see behind the plate and don't know it until the water finally made it's way into the drip pan beneath the heater. When we saw the standing water, we turned off the electricity and shut off the water to it to stop a fire hazard. The warranty is up on my water heater, but my concern is that this could cause someone's home to burn.

In the last year, I have had to put in two sets of parts to my Whirlpool water heater (thermocouple) within three months in between each malfunction. Now the hot water is out again, and I need to have a plumber come and reapply new parts to the hot water heater. Whirlpool is refusing to send new parts to the less than a year old hot water heater until they speak with my plumber. It was purchased in December 2011. I am a disabled senior citizen, and we have not had hot water in over a week. Meanwhile, the weather is in the teens and has been snowing. I live alone and have not been able to wash dishes, take showers or mop my floor. Being a diabetic, cleanliness is very important to maintain good health. Living on Social Security, I cannot afford to replace my water heater parts every few months and my health cannot afford to not have hot water. Model number for this Whirlpool water heater is N30T61-303; the product number is 0733315.

I bought a 50-gal. Whirlpool electric hot water heater about 6 years ago from Lowe's. About every two years, something goes bad. So far, I had to replace electronic control board that sits on top of heater twice. Then the heating element went bad. Well, this time, the electronic control board started to smoke and melt. I was home so I smelled something melting and found it. What would have happened if I was not at home? I have dogs that are like my kids; they could have been killed. Whirlpool wants to send the replacement parts knowing this part is no good. Do not buy a Whirlpool electric water heater! Now, I'm scared the next time I won't be at home to find the thing smoking. I don't have money to buy a new one. How many other people have the same problem?

I recently purchased a new "Whirlpool" propane water heater. Dependable name, dependable product, years of trusted service, right?! We have bought many Whirlpool products over the years but never again. Got it home and installed it. It sounded like a plane taking off, and that was in the garage. Next came the lack of "hot" water. Mind you, we replaced a 40-gallon tank with a 40-gallon tank and the last one we had lasted 18 years without a problem.

I have had to replace my Whirlpool 50-gallon hot water heater 2 times. First time it broke, it caused thousands of dollars’ worth of damages plus I'm out a $760.00 deductible. I had the last one just over 1 month and couldn't exchange it at Lowe’s because it’s a few days over a month. So I had to get return authorization before I could return it again. I went through speaking to a hateful CSR. After calling back again, the lady, a real nice lady, helped me. I will never buy another Whirlpool product again, and if anyone is smart, they will stay away from them too. Hateful, hateful CSR. Beware.

I bought my Whirlpool water heater from Lowe’s in 2010 and now 2 years later, the pilot light keeps going out. When I tried to buy replacement parts from Lowe’s, they stock parts for other brands but no parts for the brand they sell. The water heater is junk and Lowe’s is no help. I will not buy from Lowe’s again.

I bought three top of the line 40-gallon Whirlpool electric water heaters from Lowe's three years ago. One of the three heaters has already developed a leak. I contacted Whirlpool only to find out that they won't do anything to diagnose the problem. I have to pay labor for someone to come out, diagnose the problem and then pay for the labor to either correct the problem or replace the water heater. By the time I pay the labor costs, I could almost buy a brand new unit.

I've had my Whirlpool water heater for almost 4 years now and for the last year and a half, I had to have the pilot light lit at least 5 times. I finally got so frustrated around the 3 times and called the company. They gave me instructions on how to light it and to ensure no draft was around the tank. A couple of weeks ago, it went out again and I called. This time I was told to replace the thermocouple. I did that and guess what? Still no hot water. I'm a single parent with 2 kids and we've been boiling water just to bath.

I purchased a Whirlpool water heater and after working fine for about 2 1/2 years, I began having problems with it staying lit. I dealt with troubleshooting beginning in January of 2012 and finally in March of 2012, I was sent some replacement parts. The unit worked fine through the summer and once the weather started getting cold in October of 2012, I began to have problems with the unit again. After a couple of months complaining and threatening to file a BBB complaint, I was sent all of the parts left to change on the water heater. And I was told after the parts were changed if the unit still did not work, that it was probably a venting issue and that I would be responsible for that issue and the unit was not defective.

I got my water heater 3/13/12. I've had to restart it now 4 times & have been totally out of hot water for two months! How can I get help from you or Lowes? This thing is supposed to work for 6 years & I haven't been able to keep it going for 6 months! Help please! Can I get a different one? This one hates me! Being widowed & having a metal hip, it’s hard to get safely into the attic to restart it and not sure it will work longer than 2 or 3 weeks! I've been bathing in the kitchen because that's where the stove is! That's the only way I have of having hot water, is on the stove! Thanks for listening!

I purchased a gas hot water heater from Whirlpool. I have had problems with it since it was new. Whirlpool kept sending repair parts, which I installed, until the warranty expired. Now they say “Sorry Charlie, the warranty has expired.” The water heater has never been fixed. They just dragged it along until the warranty expired. Whirlpool has no complaint department or the repair place will not give it to you. They told me there would be no use for a complaint department. They would just tell the same thing the repair was telling me.

Lowe's and Whirlpool are the masters of selling crappy heaters. I bought a 50-gallon Whirlpool hot water heater, with a 9-year warranty. It did not work. Beware. If you think you can take it back to the store and get your money back, you are dead wrong. Lowe's policy is that you have to call Whirlpool, get a return authorization number (which is impossible to get), haul it back to the store and get your refund. Most of the time, Whirlpool will send a technician to fix it and since these are poor quality heaters as evidenced by the numerous complaints on this website, the problem is that the heater will continue to malfunction many times and you will be without hot water. Once your one-year warranty is up, you are out of luck. You are stuck with this junk of a hot water heater. Stay away from Lowe's and Whirlpool. You are better off buying Rheem, AO Smith, or some other brand.

My husband and I purchased a Whirlpool water heater from Lowe's about three years ago. We have had trouble ever since! The pilot light will not stay lit. We have done everything imaginable to try to repair it. Every time I call Whirlpool, I get the same reply. They email me some instructions on how to repair this piece of crap. I don't understand how they can make a product that they do not stand behind. Whirlpool use to be a reputable company, not anymore! I will never buy another Whirlpool product ever! And I will tell everyone that I come in contact with not to buy from them either. I am also considering filing a lawsuit against them for making such junk! Do not buy Whirlpool water heater.

After years, the gas hot water heater model fg1f5040t3nov went out. The plumber had me get a new part. 2-3 weeks ago, it went out again. I am trying another new igniter assembly. If it goes again, I'm getting a new heater - not a Whirlpool! My plumber says he can get me a new one for a little more than I spent on the Whirlpool, and it's much more dependable.

What a piece of crap. We bought the Whirlpool water heater 8 months ago and have had to have it repaired 5 times already. Today, Whirlpool said they would no longer pay to repair the water heater under the one-year warranty saying the place the water heater is stored must be the problem. The plumbers who have come out have all said the problem is that I bought a Whirlpool. The heater says the screen needs to be cleaned but the plumbers have said the screen is totally clean every time. If anyone is interested in filing a joint action lawsuit against Whirlpool, I would be very interested in that. This product is useless and they are refusing to honor even the one-year factory warranty.

I purchased model FG1F4040SEPV Whirlpool water heater from Lowe's about 5 years ago and have had to literally replace the thermocouple each year. At least 3 of these years we have had to pay someone to fix this for us until we learned to do it on our own. I'm very surprised Whirlpool didn't recall these water heaters and make it right for their consumers. What this did for us was confirm that we will never purchase another Whirlpool item ever again. We are switching over to Kenmore!

We have had a Whirlpool hot water heater for 4 years now. Every three months something has to be replaced on it. Customer service does nothing to help and when we called Monday about a replacement part they told us they could no longer sell parts for that specific heater due to it being in a double wide. I contacted several more people and found out that heater was fine; all we needed was the part. The customer service woman was very rude and not willing to help at all. I told them we don’t have the money to keep replacing their piece of **. I ended up having to order yet again another part that was just replaced 2 months ago from Lowes. So after being with no hot water since Monday, now on Friday it is fixed, I wonder for how long. We do not recommend Whirlpool for nothing and will never buy a piece of ** from them anymore. We have a Whirlpool refrigerator that is causing us problems. I hope to soon get different brands in here to replace what Whirlpool can’t seem to make accurate.

I bought a Whirlpool water heater from Lowe's. I had trouble with it from day 1. It never worked correctly. Their service department is terrible. All they want to do is sell you extended coverage policies on it. Every time I have it fixed, it's never covered, and I have to pay again. You will be sorry if you buy a Whirlpool water heater.

40-gal gas water heater - I own several rental properties and unfortunately put Whirlpool water heaters in them when the old ones go. It is because they are at Lowe's and they are cheap. Today, another call came in from a tenant with no hot water. I called customer service and they determined I received the repair kit from an original design defect from back in the middle 2000's. Now 3 years later, it goes out again. Because I have already received the conversion kit taking thermal couple threading from LH to RH, I needed another part number to repair for a grand total of $160! The same part before the conversion kit was $60. I will never buy another Lowe's/Whirlpool water heater for as long as I live. I own a hundred rentals and Whirlpool will never again see another cent for the junk water heaters.

We purchased our Whirlpool Water Heater about 2 years ago. Three weeks after we bought it, it stopped working; the pilot light would not light. They sent a tech out to replace the thermostat and the thermocouple. Now, it has stopped working again. My husband and I have spent nearly 20 hours on the phone with the WP customer service girls and replaced nearly every part but the tank it self. We have not had hot water for over a week and are at wits' end! My husband finally got them to authorize us to get a new water heater from Lowe's after they told him there was nothing else they could do to help us. I've read pages and pages of complaints from other people having this same problem. Why do they put you through all the torture if they know it's not going to work? It's very frustrating! We are almost to a point of ripping out all the gas lines and going electric! Will the new one we picked up today have the same problems? Only time will tell!

I bought my Whirlpool 50-gallon gas water heater from Lowe’s 10 years ago. After the first year, it was nothing but problem. The thermocouple was replaced so many times and there’s the inconvenience of not having hot water. Customer service sucks and they continue to send you to Lowe’s to pick up the part for free. I have 2 more years on the warranty and I'm replacing it after it's over! 3 days ago my water heater stopped working and now again I will replace the thermocouple. Don't buy Whirlpool products: they are junk!

I bought the Whirlpool gas water heater less than 1 year ago from Home Depot. It does not work. The pilot light will not spark to ignite the gas. Customer service is never available when you call, you get a message machine. Going forward, I will never buy a Whirlpool product and I will recommend friends and family to boycott Whirlpool. The 6-year warranty is worthless. You can't rely on the warranty. You can't rely on the water heater. You can't rely on Whirlpool to stand behind their product. The water heater is junk.

I have a BFG1F3030S3NOV model. The pilot would not stay lit, and when I'm trying to light it, the flame would shoot a good 4 inches or more. I contacted them, and they emailed some literature with some steps to go through, which I did and even replaced the thermocouple. After calling them telling them nothing helped, I was told to call the gas company and have them check the gas pressure. I did that, and they came out and checked it was fine. The guy had heard of so many problems he thought there was a recall on this model. There isn't according to Whirlpool.

Whirlpool N50T91-403 purchased in Mar '12 had an error code 4. I knew the water heater had a safety installed in it when I was working on the plumbing and allowed it to drain the hot water side down to 16% of capacitance of 50 GL. After the plumbing issue was resolved, I saw the water heater had shut off (thermal protection) but the switch wasn't tripped as far as I could tell. Knowing small processors can only remember anything if they have power, I removed the Honeywell circuit board and with my multimeter probed all of the capacitors contacting them both (-) and (+) and in reverse order. Doing this forces the IC to forget its codes because they require a small amount of voltage to remember them, usually powered by a small capacitor. I reinstalled it and voila! Presto! It works again.

The technician that was here to repair my propane water heater called Whirlpool to get help with the problem. The pilot would not stay lit, they would not help him. I told him it was installed in a mobile home and he had to cap the gas to the heater, it was still under warranty. Later I found out there was a recall on this heater and that probably was the reason they told him that. I ordered a water heater just for mobiles and am in the process of getting it installed. I kept the old heater for now and will still pursue this issue under the warranty.

I bought a Whirlpool water heater 5 years ago and after one year I had to replace the thermocouple every 3 months. Each time I call to complain, they would just send me a new thermocouple. I asked them several times to replace the item and they refused and just continued to send me replacement parts and refuse to honor their warranty. The water heater had some type of defect, but they still refuse to replace the item and did admit on the phone they have records of several parts that they sent.

I just purchased a new Whirlpool 6th Sense hot water tank #333570. This unit is a piece of garbage. Whirlpool should be ashamed at the quality of product they make. This unit came with a bent temperature and pressure relief valve, which required a piece of copper tubing to be bent awkwardly just to remedy the situation. Also, the control box is set at 12" (most other brands are 14", which is common), forcing the gas lines to be re-piped (very expensive). This unit also is extremely noisy, runs really, really hot and is not energy-efficient at all. Shame on me for not researching this product more closely. If you're buying a new hot water tank, steer clear of Whirlpool products.

I had the junky gas water heater for two years and can't keep the thing lit. Calling Whirlpool does no good. They give you the runaround; the store can't do anything. They know they have a faulty product and keep selling it. Some companies are only out for the money. If that wasn't the case, they would discontinue the junk. They will send you replacement parts but if you know nothing about them, you have to put out more money for someone to come and fix it. I would love to send them the bill! I would not recommend this brand of anything to anyone.

I bought a Whirlpool water heater a few years back and have had nothing but headaches replacing the thermocouple every 1 to 3 months. The last one only lasted for 4 days. I did have a small flood in my basement well after the problems began. There are no visible signs of water damage to the unit, but Whirlpool has dropped my warranty completely. They sounded like they intend on not helping me anyway.

I purchased a Whirlpool 12-gallon point-of-use water heater as a booster when I was going to get a tankless and when we decided that we didn't need a tankless, I tried to get an RA number through the manufacturer so that the store could give me credit, as it says directly on the water heater, "Do not return to store." They said there is nothing that they will do and it can't be returned to the store. So, what am I supposed to do with this water heater now? Before I knew this was going to happen, I purchased a 50-gallon Whirlpool water heater as well. So now, I have the 50-gallon that I have had to replace the element for already and I have only had it for less than a month and a half, and the 12-gallon is just sitting in my garage. I'm completely irritated with this company and do not recommend anyone to go with this company! This is the worst customer service!

Whirlpool hot water heater - The water coming from the faucets when it is hot is red. Therefore, I contacted Whirlpool and was informed that the "anode" has failed. The anode is not covered because, according to this company, it is not considered a working part. It baffles me that the anode is not "a working part" since it keeps the tank from rotting. I have only had the hot water tank for three years and this part has failed causing my hot water to be red. Since this company contradicts itself, I either have to live with red hot water (rust) or replace the part on my own. Unlike your company, Lowe's has customer service. They apologized and will be paying for half of the expense for the part. Unfortunately, I still must pay for an employee to replace the part. This whole situation is absolutely ridiculous. I will never be purchasing another item from your company and in addition to that, I will tell everyone I know to avoid this company at all costs. You should strongly consider revising this policy before you lose all of your customers.

We purchased a Whirlpool Energy Smart Electric Hot Water Heater with a 12-year warranty from Lowe's on August 30, 2010. The water heater stopped working and the green light was flashing three times. We contacted Whirlpool since it was less than two years old and they were very rude to us. They told us it was the sensors and we would have to change them out. We waited while they sent the sensors to us. We installed them and it still would not work. It continued to flash three times just as before. We contacted Lowe's where we purchased it and they were extremely apologetic and said they would be glad to replace it if we could get an RA number from Whirlpool, but that many others have been having a hard time dealing with Whirlpool.

My plumber called CS and was transferred numerous times; each time after going through the problem, he would get transferred to someone else. Finally, after 3 hours and his cell battery going dead, the rep said she was closing and to call back the next morning. I called and demanded to speak to a supervisor. Her name was Cathy **. Each time before I finished telling the problem she would cut me off, I never got to finish telling her what the hell happened before she hung up. The problem still persists and their warranty isn't worth the paper it's written on. The CS help is unknowledgeable, and without their being able to read a problem sheet and putting the customer off in hopes of waiting, the warranty runs out, so you shell out more money for a new one.

I purchased a Whirlpool water heater with the Flame Lock Safety System on 6/4/12. When installing the water heater, the cold water pipe would not screw into the top of the water heater. I exchanged this water heater for a new water heater of the same make and model. I brought this water heater home and had it installed and noticed that the flame on the burner was orange and too high. I called the 877-817-6750 number for warranty and was told by the customer service rep that it was either the gas regulator or the orifice inside the water heater. I was told to contact a plumber to take care of this issue and it was not a warranty claim and not their problem.

I purchased a Whirlpool water heater about 9 months ago. The thermocouple went out and was replaced, but about three to four months went out again. Very disgusting.

I found this site while looking for a part number for the thermocouple. Lowe's had one, but not for the FG model. I decided to call the number on here from "Chris" to see where I could buy the correct one with left-handed threads. I was told that they would sell me the conversion kit, but I couldn't get just the $8 thermocouple. Then $47.90 later and the conversion kit is on its way. I'm not happy about it but at least I got 6 years out of my water heater before the thermocouple failed. The plus side is next time, I can get the $8 part from Lowe's and not be without hot water for a week.

I see that I am not the only one with the same pilot problem. I just purchased this new model that came out last summer. I bought my new water heater in September and just this past weekend, it messed up. I have not had it for 8 months. Whirlpool sent out a technician yesterday and he said the assembly is not good and the pilot would not light. Well they sent me a replacement part and they are coming out today to install it. The funny thing was that the technician said, "Oh, these are hard to work with. We have a lot of problems with these models and they just came out last summer. It's the on that has the little box and you push the pilot button in and hold it until the red light comes on."

I purchased a Whirlpool hot water gas heater with a six-year warranty. It only lasted three years. When I called for an RA#, I was told, "Well, we'll send you a part after you get a plumber and pay for it." Meanwhile, there is water all over the cellar floor. I called again and was told the same thing. Two weeks of no hot water and no help from Whirlpool. I will never order anything Whirlpool ever again. They stink.

Whirlpool 50 gallon water heater - I bought a high efficiency tank water heater less than 1 year ago from Lowe’s. It stopped working after 10 months. Lowe’s indicated that it was a manufacturer issue so I called Whirlpool. After talking to the service rep, they said they would send a part, which I would need to install or call a plumber. The part didn't show, so I called again. This time I was told that they needed to confirm the problem with a local service tech. We are now at 5 days without hot water, and it looks like it is going to be another 3. Don't buy Whirlpool. Lowe’s has tried to help but can't get anything done either.

Hot water heater model #0833T402747 purchased late 2008 - Several service calls had to be made to a plumber, due to this unit not working. The door assembly was shipped to me by Whirlpool. I had to pay "again" for the plumber to install this part. He's been here 3-4 times since I bought the unit. Last Wednesday, May 2, 2012, no hot water "again". The same plumber came out and said the door assembly had again gone bad. Whirlpool was contacted on Thursday morning and would not agree to do anything. They were given my plumber's name and number and I never heard back from them. I contacted Lowe's in Acworth, GA and they agreed to replace the hot water heater. So now I'm forced to pay for another install. I requested that Whirlpool pay this expense, and their representative, **, said no.

I have a Whirlpool Gas Water Heater, product #0733136, that was installed in 2010. The pilot has repeatedly gone out and had to be re-lit. After reading some of the comments, I am amazed that other people were told to verify gas supply with the gas company (done) and clean the air intake (done) and then to call customer service and be told to do the intake cleaning again (done professionally six days ago). I will never buy another Whirlpool appliance, and fortunately, I am in property management and can advise others to avoid this company as well. I am extremely disappointed in Lowe's for not doing a better job of providing reliable choices for their customers especially after these many complaints over the years. I have decided to replace the water heater with another brand immediately.

Whirlpool’s water heater coupler. Our plumber came to our home and explained how there was a problem with our type of water heater from Whirlpool that had been sold from Lowe’s between 2000 and 2006. We purchased ours in 2004. I have the receipt. Our plumber stated the underneath screen was clear and in good shape. He also said they had other water heaters with the same type of problem and those companies had provided the new part free and free shipping due to the suit. Whirlpool has not. We have been without hot water for a couple of days and we are hoping to have the piece by tomorrow. Since this suit has already been dealt with, then how do I get my money back from Whirlpool for being dishonest with requiring me to pay? Do I need to file something? I have followed the links and I have been researching it and our model number and serial match the product that was found faulty.

The pilot light, surprise, won't stay lit. No big deal. I will replace thermocouple. Go to Lowe's. Buy thermocouple. Disassemble and reassemble. There are left-handed threads on thermostat, but it’s right-handed on the replacement part. Ok, it’s not too big of a deal. Back to Lowe's. They only sell right-handed thermocouples. But they do, conveniently, sell replacement thermostats which receive right-handed threads. So instead of a $10, 30-minute repair, I'm at $100 and 4 hours. The trouble is that now, after 2 days of fighting this damn thing, it's 10:00 pm and I have to be at work in the morning and my family of 6 will wake up to a third day of cold water. I wonder if the CEOs at WP/Lowe's have these kinds of frustrations? By the way, Rheem’s 50-gallon Fury is only about $550 and has great reviews. Maybe I should just return the parts and wash my hands of this mess - in cold water for now. Crap.

I have the model FG1H5040T3NOV water heater and had found this message board. I called the number posted by Chris with American Water Heater and provided them with my serial number. They shipped me the replacement assembly next day and after about an hour, I had it installed and working again. I'm not too happy with the fact that it failed, but it does appear they have their act together in getting the replacement parts distributed.

After seven long years of one issue after another, about once a year replacing one part after another, draining the unit to replace parts, waking up to cold water, I finally gave up and replaced this Whirlpool water heater, model model # FD1H4040T3ENOV unit. Never to buy a Whirlpool unit again. Thanks for the memories.

Whirlpool Energy Smart Residential Electric Water Heater - On top of this water heater is a junction box. If it goes out, so does the water heater. I am on my fourth junction box, at my expense on three of them plus the electrician's bill times two. They finally sent me one free!

I’m getting the run around with service. No one comes to our area to check our new Whirlpool hot water heater. The hot water heater has not worked right since I installed it. I need a service tech to come to my house at Whirlpool’s expense and check the damn thing and get me taken care of. Does Whirlpool want to retain a customer or not? It's that simple. My cell phone number is **.

Whirlpool realized in 2002 that this was a defective part. In 2005, they recalled the product. I purchased the Hot Water Heater (Model # BFG1F4034T3NOV) in 2006. Being this product was recalled in 2005, why was it still being sold at Lowe's and other stores? Why wasn't it pulled from the shelves? Why weren't the parts replaced before being sold? The hot water heater stopped producing hot water. I contacted Whirlpool and they said the gas control valve had to be replaced; they gave me a part # and an authorization # and told me I could pick it up at Lowe's. I asked about installation, because it is still under warranty. They said they don't service this.

So, I have a house full of relatives from out of town staying over and as luck would have it, my Whirlpool water heater (model # BFG1F4033T3NOV) which I had installed 15 months ago, decided to stop working. The pilot light went out and would not stay lit no matter how long I held the red restart button.

In June 2010 my wife and I bought a new Whirlpool water heater (model ee2h50rd045v). As I have fairly extensive experience in both the electrical and plumbing areas (was head lab technician for an aquatics lab for 7 years and worked with maintenance on a farm for 10 years), I installed the unit myself. Two months later the motherboard fried. Whirlpool sent me a replacement and all was fine. Six months after this the motherboard fried and set the unit on fire. Luckily I was home and caught it before it got out of hand and the circuit breaker had tripped when this happened (the circuit breaker saved the house).

I purchased the Whirlpool Flame Lock water heater (model BFG1F4034T3NOV) in May of 2008. Within a little over a year, it stopped working. I was able to get the manufacturer to send out a repairman and install a new kit. It worked great for 2 years. Now, here I am again with the pilot light going out daily. So I went to Lowe's and purchased the thermocouple, and a friend installed it. We still have to light the pilot light twice a day to have hot water for showers.

The pilot light on our hot water heater will not stay lit. We can't find the custom made "Replacement Kit" at any local retail locations, including a specialty appliance repair store, Lowe’s or Home Depot. So our only option seems to be waiting for the part to come in the mail. Meanwhile, my two little girls have no hot water in their home! Not because we couldn't afford to pay the gas bill, but because of the piece of junk hot water heater that we purchased and the lousy company that stands behind it!

I bought this piece of junk heater (serial no. 0804T411536) from Lowe's and had their contract plumber install it in or about 2008. Since that time, I have had nothing but trouble with it. It just doesn't stay lit. Every plumber who works on it tells me that they have numerous problems with them and they cannot repair them - the customer has to get the part from Whirlpool. And today the woman I talked to told me that I had to pay the shipping charges, which vary according to how quickly one wants hot water! I personally find that a true rip off. If you can't guarantee the product you put on the market, then don't put it out there. I will never buy another Whirlpool appliance or shop at Lowe's!

In 2007 and 2008, I purchased 7 natural gas heaters: 1 for my home and 6 for rental properties. I have had nothing but problems from all of them. Two of them failed this weekend (one 40-gallon and one 50-gallon). I called the 800 number and have to pay $63.50 for parts for the 40-gallon and was given a PO number to pick up parts for the 50-gallon at Lowe's. They do not have the parts. I have spent over $250,000 at Lowe's since 2000. I have all Whirlpool appliances in rentals and my own home. The discussion I had at two Lowe's stores today really showed me how they take care of their customers. I told both stores that I will never buy the Whirlpool brand again!

I'm glad to see that I'm not the only one that is dissatisfied with Whirlpool's products. Three weeks ago I found my basement to be flooded and you could tell that it was from the hot water heater that was installed in 2005. The plumber changed the release valve. I thought that was it. This past Wednesday I go down the basement and find another flood. The plumber said pilot was not lit. The explanation was wind could have come down the chimney and blew out the pilot. Pilot was relighted and within 12 hours there’s cold water again. I called the plumber again and said that the thermal coupling must have gone bad.

I bought an electric hot water tank from Lowe’s less than 3 months. No hot water so I called Whirlpool. They give me service dept over 150 miles away. They will not come. I need hot water and need help. The hot water tank is half way in the attic and half in the closet.

Whirlpool Hot Water Tank Thermocouple - This is the third thermocouple we have had to replace on this hot water tank in the last six years. Granted the part isn't that expensive, but the service call and replacement have cost us dearly. This is faulty tank and Whirlpool needs to recall this tank and replace them with new tanks. The price of this original tank and replacing this thermocouple three times has cost us over $800.00 total. I am not sure angry is the right word to describe our dissatisfaction with Whirlpool.

We have had this water heater for less than 5 years. It was purchased new from Lowe’s. This is the second time we have had to replace the thermocouple and are told that we have to order the part from Whirlpool. Really? What do we do for hot water in the meantime? This is a very disappointing response from Whirlpool and Lowe’s. I will never again purchase anything from either company. We had to buy a new heater today, pay for installation and permits. This is a rip-off by Whirlpool and Lowe’s.

Thermocouple failure on a Whirlpool water heater - We are having trouble finding the part to replace it because the thermocouple is threaded left-handed, and Lowe's does not seem to have any replacements in stock locally. Meanwhile my tenants are without hot water, and my repair bill is escalating due to labor.

The Whirlpool hot water heater model ES80H123-45D from Lowe’s is a free replacement for a lifetime warranty unit that went bad after 8 years. First heater would heat to 154 degrees with a setting of 150. Very good. New one heats to 140 degrees with a setting 150 degrees. Digital ESM screen on heater reads 150, but the water is only 140 by my temperature test. I talked to complaint line 5 times in 7 days and was told to do various test, but the temp never went past 140. They replaced both thermostats and temperature still never past 140 with ESM reading 150.

I purchased a Whirlpool hot water heater several years back with every bit of the 'Bells & Whistles' that Lowe's could bestow on it paid for and documented on the tank; "Limited Lifetime Warranty" and Lowe's Professional Installation. It failed after several years with multiple problems. First, the bottom heating unit failed at the same time, noticing a leak from the top heating unit's "external" cover where a supporting screw had popped out, leaking down to the floor.

I purchased and had professionals install a Whirlpool 30-gallon water heater in 2007. Since that time I have had issues with the unit not staying lite, but have been able to deal with it myself. Then in November 2011, it wouldn't work. After paying a plumber to come out and check everything, we got on the phone with Whirlpool who goes through their generic checklist, and after all that they agreed the control was no good. They sent a replacement part out at which time I had to pay to have put in. Now, March 2012, the same thing is going on with the unit. Customer service is their same polite self and have to go through their checklist, but unfortunately we were cut off.

The pilot of my Whirlpool hot water heater (model FG1H5040T3NOV) suddenly went out and I called in a plumber to check it out. He managed to restart the pilot and we had hot water again, but it went out again within 12 hours. He mentioned that I would most likely need a part called a thermo coupling and I should start looking for it. Well, I found this site and read one of the positive reviews that provided the WP toll free number, so I called. Talk about great customer service! Ben was amazing – he took down all my info and was very helpful. Even though the warranty expired years ago, he overnighted me the replacement parts I needed at no charge. And there’s no charge for shipping either! My plumber is completely anti-Whirlpool HWHs and now he will change his mind when I tell him how efficient they are. I also hope he doesn't charge me a bundle to install the replacement part.

I bought Whirlpool water heater model #FG1H5040T3NOV about 5 years ago. Burner assembly was replaced two years ago and now, thermocouple was replaced yesterday.

We bought our house in December 2010 and the water heater (fg1f4034t3NOV) just started to give me fits. I had the same pilot light problems everyone else encountered. The person at the 877-251-1679 number gave me a good tip and that may have fixed the problem in the short-term. They told me there's a screen for venting on the bottom of the unit and to use a bottle brush after turning off the unit to clean the screen. I did this yesterday and the pilot light has stayed lit. I called the toll-free number and was told the water heater was out of warranty, but they could send me the part to fix the heater at half-price. I ordered it and they waived ground shipping. I hope to have the situation fixed soon. I’m very pleased with the level of service.

Whirlpool Water Heater FG1F4040S3NOV - I had this water heater installed in 2005 by a professional plumber and every year since like clockwork, I have to replace the gas control valve/thermostat. Last year, Sears came and did the work and made their arrangements to have the part replaced. This year 2012, March 9 my gas control valve went again. The unit is not even a year old and broke again. Unfortunately, the six-year warranty is up on the hot water tank. I called Whirlpool two times. The first time, the guy told me that the warranty was up and hung up on me! The second time, the guy would not honor the replacing of a part that is not even a year old yet. The money I spent over the six years making repair on it, I could have bought a new one. This company is nothing but a bunch of **. Is there anything that I can do? I have paid to replace this five years in a row.

I bought model N40S61-403 gas water heater. I had it installed, and then I came to find out that you cannot common vent with another power vented unit. I contacted Whirlpool 3 times, and got no help, other then it was hooked up wrong. The issue I have is that the water heater’s pilot light puffs out when the furnace kicks on. These 2 items are common vented, in the installation guide. It does not say anything about common venting until page 11, and even then, it is not in bold or highlighted letters.

Gas control not working. I have replaced the thermostat twice in three years. Now, the hot water tank pilot will not light. The igniter works; a new thermostat has been properly installed, and the pilot will not light. The gas is on, and the tank has functioned. I just want a new gas control.

My appliance is less than two years old, and it won't stop heating. I have to manually turn it up and down to heat water, which seems strange, since most or all of the complaints are because it won't stay lit. Mine stays lit (knock on wood). It won't shut off. A new thermostat costs $60.00 after two years? Please.

Whirlpool sent me a different part 3 times and hot water tank only work for a few weeks, then the pilot light goes back out. They never offered any more help.

In 2008, we also bought a Whirlpool 40 gallon gas hot water heater with flame lock, Model #BFG14040T3NOV. We too purchased from Lowe's. The plumber was here yesterday to replace the thermostat for the third time in 4 years. We also suffered through cold showers, warming water for dishes and sponge baths. We are in our 60's and are worn out arguing with these people. If there should be a class action law suit, you can count us in. It is not right to have such a faulty product out there by Whirlpool. This is still America, right?

Whirlpool Water Heater Purchased at Lowes - Like all the others I see on here. I Purchased a Whirlpool water heater at Lowes Model# BFG1H4040T3NOV. Pilot will not stay lit; customer service tells me to replace the thermocouple which did not solve my problem. This is the second time in 2 years same problem. First time it was fixed under warranty but now since it was replaced once it is not eligible for replacement so I now must decide if I want to pay someone to figure out the problem and I must pay to repair it or what I am starting to think is that I will likely junk it and buy a quality unit and be done with the games and run around and just have hot water, which is all I really want. I will never buy another Whirlpool product in my life and will encourage everyone I know to do the same.

I had a 14-year-old 40-gallon tank that was working great but I decided it was time to get it replaced. I picked out a Whirlpool 400-gallon tank stated to be good for a family of 3 to 4 people. Immediately after installation, I got complaints from family members that there was no enough hot water for morning showers. I turned up the thermostat to the maximum 140 degrees, but there was still wasn't enough hot water. The Whirlpool rep on the phone stated that 3 people can't take back-to-back showers. The unit wasn't designed for this.

On 1/24/12, I replaced a 15 year old water heater that had started to leak after years of faithful service. The new Whirlpool unit heated water to a tepid level only, and that was obtainable only after running several faucets at a time, full bore. I used the product manual to trouble-shoot and was unable to find the problem, so I called Whirlpool customer service and was told that I would need to have a plumber come and and inspect the plumbing before a technician could be sent to check the water heater. I was not very happy about that, but complied. The next day, a plumber inspected the lines and fittings, tested the pressure and agreed that the problem was likely a faulty water heater. That cost me $95.00. I called Whirlpool again. This time, I was told that I should have had the plumber call Whirlpool while he was still at my home! The customer service representative agreed to authorize a service call, and I was given the phone numbers of three companies to choose from.

I just bought a Whirlpool 50-gallon water heater from Lowe's because my old one took a turn for the worse. I brought it home, installed it just as the directions said, and immediately got an FVS fault detected code as soon as I plugged it in and tried to ignite it. This is by far the worst experience I have ever had with an appliance. And wouldn't you know it whirlpool service center is closed on weekends. What an absolute piece of trash. I'm draining it and taking it back ASAP. Lowe's and Whirlpool just lost my business for good.

I purchased a Whirlpool electric water heater in August of 2008. The unit had a 12-year warranty on the tank. On January 21, 2012, I discovered that the water heater sprung a leak somewhere in the tank shell; it’s not the pressure relief valve, thermostat or anode port. The tank was never abused and operated well within its design limits. Not sure what caused it to start leaking into the catch pan and out onto my laundry room floor.

I have Whirlpool 40 gallon heater 5 years ago. The pilot light went out and I replaced the parts. This has happened three times and I have replaced the entire thermocouple assembly three times. The last time, the parts came straight from Whirlpool. This time, the pilot light will not stay lit. I am on my way to buy another hot water heater for my family because I have had enough.

I bought my home four years ago with a Whirlpool 50-gallon water heater in it. It was installed in December 2002. Well, my hot water went out. After being told I could go to Lowe’s because they would supply the part free of charge because there was a recall on the thermocouple unit. I went to Lowe's. No luck there. They told me they didn't carry the whole replacement unit and I would need a number from Whirlpool. The guy at Lowe's was very nice but said I was the fifth person to come in this week.

We bought a whirlpool water heater about two and a half years ago and started having problems with the pilot light going out. The gas company said that these have been recalled but he was wrong it's the 2005 year. Sure we will have to buy a new water heater soon.

I have a Whirlpool gas water heater that failed after only three years of operation. My previous water heater in the same spot lasted 18 years. The problem is a defective thermo coupler design that burns out if a filter you can't access isn't cleaned every three months.

I bought a Whirlpool water heater not even 3 years ago, and I am already replacing parts; thermostat,thermocouple, and as of yet, no fix. We contacted Whirlpool, and they said that everything has been tried, and if the thermocouple doesn't fix it, we'll have to hire a plumber at our expense. It's kinda ridiculous. The water heater that we replaced, had been in the home for almost 17 years.This one didn't even make it to 4.

First of all, I want to thank all of you who took the time to write all your comments. You have helped educate me in many ways. For one thing, I had no idea that Whirlpool made such bad appliances, or at least water heaters. I pretty much grew up in a Whirlpool household. But that was a long time ago. Things change.

Home owner bought a whirlpool water heater from Lowe's. After the first year, the pilot started going out frequently. Tenants were left with no hot water repeatedly over weekends, etc. Changed numerous thermo-couplers, cleaned the screen below, but it continued to happen. I’ve paid plumbers for several service calls, which amounts the cost in excess of the price of the water heater.

I apparently am one of the lucky ones to have an electric water heater. My unit started giving me failure codes during the Christmas holidays. Each time it would fail, I would get a different failure code indicating the upper element, the lower element, and a sensor failure. After testing all 3 of these components, it was determined to be a controller issue. After speaking with Chris on the phone, he overnighted a new controller to me. I installed the new controller and had no more failures. Hot showers for New Years! Thank you Chris.

I have had a Whirlpool hot water tank now for about 7 years and all I have had out of it is trouble. It wasn't even a year old and I was putting a thermocouple in it a few months later I put another one in it. All I do is put thermocouples in it. I have saved the old ones. This heater is a piece of junk and I am the one who's paying the price for it. I just put a thermocouple in it on January 9, 2012 and I am putting another one in it on January 15, 2012. I have replaced all parts and it still does it. They are going to buy me a new one someday. I’m tired of this. This should not be happening. They are ripping people off. If the pilot light does not light, you have to replace the thermocouple in it.

My 4-year old water heater has upper/lower sensor issues for the fourth time this year. The rep was supposed to send replacement parts to arrive today (day four with no hot water), but the wrong ones were shipped. A different rep called and offered to exchange the unit for a new one. The expense to me will be $350-$450 for the plumber to uninstall my unit, take it to Lowe's and bring the new one back to install. The plumber suggested I take my $450 and just buy a new non-Whirlpool unit. He knew immediately that I had a Whirlpool hot water heater because it's the most common repaired vendor.

I bought a 40-gallon hot water heater in November 2007. First problem I had with it was in 2009 when the pilot wouldn't stay lit. They sent me a requisition number to take to Lowe’s to pick up the part (igniter) and gave me a service number to give to the plumber to fix it. Plumber actually told me these heaters were junk and this wasn't the last problem I'd have. Last Sunday (January 2012)--here we go again. Pilot went out and won't stay lit. Whirlpool is telling me it's because I have a draft. Yeppers, that must be it because after they had me (arthritic 53-year old) and my disabled husband performing circus acts trying to relight it, then it was the filter on the bottom, then it was a draft. Last time I tried to light, which really someone as blind and disabled as me shouldn't be doing anyway, I about blew up. I hate getting ** by big corps. I filed a complaint with state Attorney General.

A Whirlpool hot water heater in an apartment I own would not stay lit. A plumber came to service and told me I needed a part from Whirlpool and that no one in town carried them. I called Whirlpool and after providing all information about the unit, she informed me that she would not send me the part because the serial number was not registered in my name. I explained to her that I purchased the building and did not install the water heater that a prior owner had installed it. All I wanted was a repair part.

This machine has continual upper sensor failure for the past few years. Whirlpool sent me a new control module, but after few months, I experienced the same problem. I regret not looking online before I bought this unit, and assumed that Whirlpool was a reputable brand! I will never buy Whirlpool again. Whirlpool will lose business, and eventually be out of business (how can they get away with this for so long?), and many people will lose their jobs. Everyone that I know will be informed about Whirlpool.

My whirlpool water heater gas would not keep the polite light lite. I have a contract with the gas company to cover repairs. He was just out and said mine had a recall on it and to call whirlpool to get the part. This part is the burner which I didn't think the problem but he said it had to be done. So I called. They said it was not a recall but are overnighting me the part at no cost then the repair man will come back and install the burner and the igniter. The polite light would not stay lite. So whirlpool 877-817-6750 for parts no complaint.

This is an ongoing problem since 2007. I replaced product one time. It ran good for about two years but now it's back to the same problem, pilot light goes out. Repairman charged me $95 just to come out and tell me some switch was tripped but pilot light keeps going out about once a week. I'm fed up. Something needs to be done with the traps and Whirlpool for keeping on selling this junk.

On December 21, it became clear that I needed to replace our 13-year old Rheem water heater. We decided to buy one from Lowe's, 36 miles away and have a handy man install it. He installed the new Whirlpool 50 gal gas water heater with a 12-year warranty on Friday, the 22nd, but could not get it to stay lit. He called Whirlpool to troubleshoot. They said it could be one of two parts and that they would ship the parts on the Monday after Christmas. He asked who would install and they recommended a local plumber. He called that plumber but they indicated they did not do Whirlpool warranty work and would have to charge.

We have a 4-year-old Flame Lock Whirlpool 40 Gal short water heater purchased from Lowes.

I purchased a 50 Gal. Whirlpool gas water heater on Saturday, 12/31 to replace a 20-yr old unit that had failed. The unit was installed that day and it started right up but I noticed the burner had gone out about an hour later and the status light indicated FV Sensor Lockout. I tried calling Whirlpool but their customer service was closed. I tried troubleshooting myself using manuals and Internet forums without success. Everything I could find indicated that an FV Sensor failure could not be repaired and would require replacement parts. I called Lowe's and was told they could not help me and I would need to talk to Whirlpool.

I have had nothing but problems with Whirlpool. I may have spent $700 getting this thing repaired, mainly with the pilot light going out. It’s ridiculous. I am shopping for a new one now.

My 4-year old water heater has upper/lower sensor issues for the fourth time this year. Rep was supposed to send replacement parts to arrive today (day four with no hot water), but the wrong ones were shipped. A different rep called and offered to exchange the unit for a new one. The expense to me will be $350-$450 for the plumber to uninstall my unit, take it to Lowe’s and bring the new one back to install. Plumber suggested I take my $450 and just buy a new non-Whirlpool unit. He knew immediately that I had a Whirlpool hot water heater because it's the most common repaired vendor. Whirlpool should be covering this expense for re-installation of their inferior product. Poor customer service. Day 4 with no hot water during the Holidays with no solution in sight short of me purchasing a new hot water heater.

I have received two bad Whirlpool Water Heaters from Lowe's. In the course of a few years, I have received two defective heaters (new). One was even a replacement for one several years old that had failed. Lowe's insists that you call an 800 number where someone that speaks poor English tells you that you have done something wrong. I am returning the water heater to Lowe's, and purchase a water heater elsewhere. This is a perfect example of how sometimes something that is initially cheaper is not the better value.

I bought an American US Craftmaster water heater in October 2006. I have paid a plumber 3 different times to work on this and the pilot light will not stay lite. I used the replacement parts they sent, followed their technicians directions over the phone, etc. Nothing seems to work. Christmas was not pleasant at my house this year. I’m still taking cold showers.

My Whirlpool Gas water heater, with 12 year warranty, purchased in 2008, continues to be plagued, for the 4th time this year, by an upper and lower sensor failure. A replacement part is on its way, so I can pay the plumber to install it. The representatives were lovely on the phone, but reading the other reviews, it appears it will not resolve my non-functioning water heater. I have had no hot water since Christmas eve.

On Christmas eve, the pilot light went out for the second time in less than a year. I had the gas control unit changed less than a year ago with the same problem. Given that this is a well-known design flaw, I really felt like I was treated rudely when I called Whirlpool. I have a house full of Whirlpool appliances, but never again.

I purchased a Whirlpool Electric Water Heater in September of 2008. The unit had a 12-year warranty on the tank and on December 24th 2011, I discovered that the water heater sprung a leak somewhere in the tank shell; not the pressure relief or thermostat or anode port. The tank was never abused and operated well within its design limits. It is simply a piece of junk that lasted about 27% of its expressed life.

This is my second Whirlpool hot water heater. Lowe's had agreed to replace the first defective one and even installed it (after I had the small claims court papers prepared). This new and improved one only lasted 8 months when the same issue came up again with the pilot light not coming on and some electrical valve inside the mechanism going out. It happened at 12-22 late at night right before the holiday weekend.

We been having the same issues as all of the people that have consumed the water heater. We have replaced the pilot more than 3 times and other parts of this water heater! Well, we are a family of 9 and the only way we can shower is by heating up water like everyone that has the same issue.So I would never recommend this (Whirlpool) water heater to anyone!

I purchased at Lowes and they say was without warranty. I have had all kinds of trouble. The pilot light was replaced in the burner easily because of recall. Now the pilot will not stay lighted unless you tap on the gas valve. Then as soon as the water temperature comes up, the burner and the pilot light go out. I went to Lowes for a new gas valve. They have one for natural gas of $58. They do not stock for propane. I have to purchase from Whirlpool which costs $228. Their comment is that it is more expensive to build another. They do not change offices any longer because of PSi difference bull crap. I purchased a Whirlpool gas stove 2 to 3 years ago and I had to purchase an LP change over kit to use it. This is nothing but a case price extortion. I will never purchase another Whirlpool product again and I would advise no one else either!

I ran out of hot water so I checked and found a pool of water under the water heater and the burner running. I turned off the water and gas to the water heater. I called Lowes that referred me to Whirlpool that thought it was condensation and I was responsible for the service call. I called a plumber. I am now waiting for an answer. Lowes and Whirlpool are not much help.

Note that most of the complaints are about gas water heaters, but the electric water heaters don't seem to be much better. Mine, barely made 4 yrs old and both elements and thermostat went. Had plumbers in for estimates in to repair - much cheaper to install a new one (No...not a Whirlpool!). Very disappointed in the product.

I purchased the hot water tank from Lowes 3 years for over $500.00 within the first year, I experienced issues. I have the same pilot light problems as everybody else. I have hired a plumber four or 5 times to clean and blow everything out as instructed by Whirlpool. The hot water heater will not stay lit. The plumber has replaced every part possible two times. Customer service continues to inform me to do this and that and everything has already been done. I am without hot water again with children in the house. Once again, we are boiling hot water so that we can bathe--total inconvenience. This product is defective, and has cost me money to hire a plumber each time. I would never recommend this product to anyone!

I have the same pilot light problems as everybody else. I pulled the burner unit out, and cleaned, and blew everything out, and took a wire brush to the openings on the floor of the unit. I called customer service, and was asked about ventilation. I didn't mention that the heater still didn't work, even when the door to the tin water heater was removed, so venting is not the likely culprit. She authorized a repair that will likely do nothing from the comments I see.

I purchased a new gas water heater and had it installed by a plumber. It worked for 3 weeks then we lost hot water. I called the 877 number and got shoveled around to 3 or 4 people. I got hung up on twice then spent 45 minutes repeating all the instructions that are on the tank to relight the pilot light. They agreed to send a new valve. The first time, I never received the valve (after 10 days) and had to call back. The second time I called in, I spent 20 minutes trying to get another valve sent. The valve I, finally, received had plumbers dope on the back and clearly was previously used. Had the original plumber replace the faulty valve?

Bought a Whirlpool E Smart unit for $554 at Lowe's in 1/08. Pilot went out 3/10 and after numerous attempts, several weeks w/out hot water parts shipped by Whirpool and efforts that I paid for with plumbers Lowe's took pity on me and replaced the unit. Same problem started yesterday 12/11/11, when the pilot went out and wouldn't restart. The tech at Whirlpool had me disconnected wires, gas tubes (now blow in it) etc that after an hour concluded a needed a new control unit. Here we go again! I told him I didn't expect to have to service their product and he smartly told me that "everything requires maintenance" and how "since the government required we add safety features we have had lots of issues".

I am experiencing problems with keeping my pilot lit too. I checked the screen and this is not the issue. I have just returned from Lowe's where I purchased the water heater and they informed me Whirlpool supplied kits for this issue and it was widespread. They mentioned a class action and went on to tell me they and all surrounding Lowe's stores are out of the free kit and aren't expecting anymore. Am I to feel lucky my water heater water didn't fail sooner only to feel unlucky all of the free repair kits are now gone? Lowe's provided me with the Whirlpool phone number for help and they have just informed me it will cost me $35.44 plus shipping. I now see how widespread this problem is. This isn't right. I am very disappointed in the handling of this known problem! What is my next course of action?

So it started okay, but I am disappointed in how my issue has been handled, which is part of my fault. After having a plumber to my house, he mentioned I would have to contact Whirlpool directly to get the replacement part. I contacted Whirlpool and they sent me the part overnight (good for Whirlpool). I also posted the issue, asking for reimbursement for the plumbing cost since Whirlpool knew there was an issue (proof is the "soft recall"). I got a call from Chris asking if I was satisfied after having receiving the part (good for Whirlpool).

I have had a plumbing company work on my Whirlpool water heater three times in the last two months. On the third visit, he told me all the problems customers have had with Whirlpool water heaters. I decided to call Whirlpool for warranty purposes. The unit is three years old. I was told that it was the gas valve, and I was given a free one from Lowe's.

Whirlpool will have you doing repair on their products. That could cost you, if you can't, or don't know how to. Until you make all the repairs, you're still out of hot water, even after the gas company says the problem is not with the pressure. Now, we are back to making more repairs, and time is still ticking. It's been 3 months now. I guess they're going to keep dancing me around for the 3 years on warranty.

Their water heater is the worst ever! I will never buy another Whirlpool product. We purchased our water heater on January 17, 2010. We had to have the entire electronic system replaced in August 2011, including the lower element, control unit, thermisol, and electronic. Now, just a few short months later, the system is not working again, plus, the containment unit failed, flooding our basement. When we called Whirlpool, we were treated callously and rudely. Now, we have to pay to have the old unit removed, and a new one installed (they told us to "throw it in our trunk and return it to Lowe's", as if). Why did we pay to have this "warranty" when both the product, and the warranty are junk? Never, ever again! While I'm at it, I should add that our range, and refrigerator are also made by Whirlpool, and those too, are pieces of junk. I guess we're bucking up, and scheduling a new installation. If there are any further problems, I will be contacting an attorney.

Pilot light will not lit. I called Whirlpool. They said they could ship me a replacement for $34 or I could go to Lowe's and get one for free. Lowe's said they were out of type C kits and they have not received replacement kits for 6 months. Lowe's informed me about the recall for this part. If it's a defective part, Whirlpool should be sending this to me for free. I will not be buying a Whirlpool water heater next time.

Whirlpool has at all times supplied the parts but denied that the parts are "technically faulted." Whirlpool has further rejected all requests to refund me for defective product. The major consequences have been an unreliable water heater. There were periods without hot water. Time was spent involving undertaking repairs.

My family has been without hot water for two weeks. We have the same water heater, we have been to Lowe's where we were told the recalled parts were no longer available, unless we wanted to drive 3 1/2 hours to Arkansas to get it. Whirlpool wants to give me a "free" part for $36.00 worth of shipping and handling! All the local suppliers say I have to go through Lowe's, or the manufacturer. I don't want to give whirlpool another dime. This has been a fiasco. How much more can a company disrespect their customer, than to make us pay for a faulty product replacement? It is unacceptable. This is ridiculous. It is December, and I have a family of 7, including a child in a wheelchair.

I own an FG flame lock water heater and have been having the same problems with the pilot light not staying lit. This is very frustrating! I have searched many websites and am not able to find a replacement thermocouple for the stupid thing. Also, I have been told that the parts for the type of water heater that I own is no longer available. I tried to call the Whirlpool number a handful of times, but unfortunately, I was on hold the entire time and could not speak with a rep.

Similar to what I am reading below and on other sites, my hot water heater stopped working. I spent about an hour trying to relight the pilot light, which apparently you can't do with this model because it breaks. My first thought and action was to call a plumber to come fix it. When he arrived he said it was reverse thread and that I would have to call Lowe's to get a replacement part.

I purchased a rental home with a Whirlpool hot water heater. In the home inspection, it was deemed to be in good working order. The first day the tenant moved in, I received 3 service calls for no hot water. My contractor told me I needed to replace the start up assembly and it needed to be ordered from Whirlpool directly, as it is not available in stores. When I contacted Whirlpool Customer Service, the operator, Stacey, was rude and unhelpful. She told me that the warranty was void because I was not the original owner, even though it does not state that the warranty is not transferable. She also told me she could not help me order a replacement part without the item number.

It's a piece of ** warranty through Whirlpool and Lowe's! You want me to pay for a warranty part on a faulty unit? Shame on you! You don't even have enough replacement kits for replacement **F. Left hand thread on your thermocouple? **? This is a total joke in my book!

I purchased a 50 gallon Whirlpool water heater, model FG1J5040T3, in November, 2005, and have had the same experience as reported by the hundreds of others, whose comments I have been reading. Basically, pilot won't stay lit. I called Whirlpool, relight the heater, when it doesn't relight, wait to receive repair parts, call a plumber, and pay to have them install it, then repeat same problems. Each time going for a week or so, without hot water.

I bought a Whirlpool water heater in March, 2008. Last time (not sure if it's last year or 2 years ago), I had an issue of the water not heating. They have someone came in to replace a part. Recently a humming sound (scary one) keeps on coming on from time to time. It took me some days to find where the sound is coming from, and there it is, my fairly new whirlpool water heater.

It looks like I have the exact same problem as everyone else. Purchased an "Energy Smart" Whirlpool water heater at Lowe’s. Now I need a new controller. Hope they send me the "non-catching fire" type of controller.

After Hurricane Katrina, six years ago, the gas water heater in my house had to be replaced due to the house getting flooded. For the past six years, the pilot light and/or igniter for the gas water heater has had to be replaced if not once a year, twice a year because it will not stay lit. Each time, Whirlpool would send a new igniter and/or pilot light part and would reimburse me the cost of labor to have the part(s) replaced.

We purchased a Whirlpool hot water heater approximately 4-5 years ago and have had problems with the pilot staying lit. I contacted Whirlpool and their trouble shooting included doing a draft test (I am a teacher not a plumber) and removing the closet door that houses the unit. I am very frustrated by this entire ordeal and would like if they would replace the entire unit. At this point I don't want another Whirlpool product. The plumber made a service call at 12 noon and by 3:30 we had luke warm water and by 6:00 pm the water was ice cold! I will never recommend any Whirlpool products.

I purchased a 50-gallon Whirlpool natural gas water heater (12 year warranty) from Lowe's approx 2.5 years ago. Just before Thanksgiving, the pilot light started going out once a day, then twice a day. Now, I can light the pilot light in Pilot mode but as soon as I release the red button, the flame goes out. I called Whirlpool and received phone troubleshooting support resulting in a recommendation to pick up a new thermocoupler from Lowe's which I did.

The 12 year warranty, means nothing. The heater only worked for 30 months, and then its upper sensor fault code flashes, and the heater shut down. I called Whirlpool, and they have me use an ohm meter to help troubleshoot the problem. So if you are not handy, you are out of luck. They decided it was my control unit that is defective. They will send me the part free, but I have to pay shipping and installation. What a deal, and what kind of management would dream up of this. The heater is marketed as a 12 year warranty model (only on the tank). Would anyone, having been through this, buy another Whirlpool product?

I bought 40 gallon gas water heater in June 2004 and had to have it worked on twice, costing more than I paid for it. I am replacing it now because pilot light will not stay on, and it is currently out of warranty, and I have no faith that "simple" repair will hold more than 1 year stint. Customer service was attentive but product itself failed to meet expectations.

After reading endless stories regarding Whirlpool water heaters, I ended up here and read numerous complaints and every company response had the same message from Chris-- "Go to whirlpoolwaterheaters.com/help". I went to the website and called the number (877) 251-1679. I spoke with the most helpful gentleman (Lenny) who helped me troubleshoot some things and even called me back to inquire regarding success and gave me other tips to check if the problem occurs again.

I keep replacing thermocouples due to the pilot light going out and not able to restart. Whirlpool has sent out parts including the upgrade kit. I would like Whirlpool to replace the entire unit. It has a twelve year warranty.

My Whirlpool water heater had to be replaced. I got a new water heater, and filed a complaint against Chris from your company. Talked to Chris, and he requested for paperwork on the old warranty. I tried to send it through fax number 1 800 999 9210, but got no response. Chris, please reply with the fax number so I can send the info you requested

Water heater is crap. Worked on three times in three years and still does not work right.

I had an addition added to my home in 9/2007, which included a new bathroom. A whirlpool hot water tank was added. This week, I woke up to no hot water, so I called the whirlpool customer number regarding the warranty on the model FG1F4034T3NOV. T hey told me the serial number shows it's out of warranty, although I may have only had it since 2007. They also said there was a screen that needed to be clean under the bottom of, it that if not clean, would make it stop working.

I purchased the Energy Smart Gas Water Heater about a year and a half ago, intending to install right away as part of our upgrades. Just now, I was able to install this replacement to our 30-year-old water heater that was showing problems. When trying to start the unit, I kept getting the response that the lower sensor unit failed. We contacted plumbing companies. We were told they would not work on any Whirlpool models purchased from Lowe’s, because they were the worst hot water heater ever made. I called Whirlpool support. They wouldn't put me through to a tech support person until I was registered in the system. I gave up trying after many minutes of frustration.

3-4 years ago, I had replaced my hot water heater with a Whirlpool, which was purchased at Lowes. On 10/23/11, I awoke to a flooded basement from the said water heater. When I entered the basement, I was able to verify that the water was spraying right from the casing of the unit. Who knows how long it had been spraying, but the place was a complete mess. The water was about 10 inches deep and many things were ruined.

I have had too many problems with the thermocouple beginning about two years after I purchased the water heater in 2003. Whirlpool keeps replacing the thermocouple, but I have to pay for the plumber to come out and repair the unit. This runs me about $180 each time. The thermocouple has burned out three times since September of this year. The plumber didn't charge me anything the second time it went out. But it went out for the 3rd time today and he recommended that I replace the unit. Of course, it is out of warranty and Whirlpool was happy to tell me that I could purchase a new thermocouple at my own expense from them. I have paid for this water heater three times over with repairs. Whirlpool knows that there is a defect with the design of the water heater. There is no way that a regular consumer can get inside the water heater to clean it. I will never purchase any Whirlpool products ever! I advise anyone reading this to follow suit.

I have gallon Whirlpool hot water heater. After 2 1/2 years, the heater started indicating upper sensor failure. I have had servicemen out here every 3-4 weeks since June. I have replaced gas valves, a new sensor and a new gas meter. I have made several calls to Whirlpool, but can't keep this hot water heater going. I am going to have to find a new heater.

Whirlpool water heater out again. This is the forth time I have replaced the thermocouper. Got from lowes early 10 sn fg1f3030s 3 Nov. Sent compete burn unit in April of 20ll. I cannot afford to buy replacement due to SSi and cost of living.

My house was built in 2004, therefore the Whirlpool water heater was installed in June 2004. The water heater broke down (It flooded my garage) in 2007. I didn't have to pay for the water heater at Lowes (It was under Warranty), but I had to pay for the delivery and labor. Now, I had to call customer service, because the Whirlpool water heater installed in 2007 has problems too. The pilot light would not stay lit. I have to pay a certified technician $180, just to come to my house to fix this problem, when this is a recurring problem, with this Whirlpool water heater that was purchased at Lowe's.

I called customer service because my pilot light would not stay lit on my 2005 Whirlpool water heater. I was told that I needed to install the upgrade kit and that the water heater was malfunctioning because of a lack of air and that it needed to be cleaned at the bottom. I paid for the shipping of the kit although I believe it is called an upgrade or conversion kit versus a recall for this water heater to save money and to get the consumer to pay for replacing defective parts.

The thermostat failed and the water temperature got too hot. It wouldn't let the pilot light stay on and pushed extremely hot water and steam out of the pressure relief valve, and flooded our basement floor.

Our Whirlpool gas hot water heater was purchased and installed (through Lowes) in April 2008. In February 2009, the thermostat failed. Because the failure happened less than a year after purchase, Whirlpool replaced the part and paid for labor.

Update: My water heater's pilot light would not stay lit. After seeing the large number of similar complaints on this site, I contacted Whirlpool and asked whether they would cover the cost of labor in addition to the parts, which were under warranty. The representative was very understanding and agreed. The thermocoupler and gas valve were replaced a few days ago. It seems to be working fine. Additionally, a representative contacted me directly in response to my Consumer Affairs complaint, not knowing I had already gotten approval for the repair. He wanted to make sure I received the help that I needed and called to follow-up after the repair. I'm very pleased with the response.

We purchased a 50 gallon water heater in 2005. In 2008, the thermocoupling unit went out and Whirlpool sent us the replacement part and we had a plumper install the piece (at our expense, of course).

We bought the Whirlpool water heater and not long after, it quit heating. After many phone calls, we finally got a response and were told to get the replacement thermocouple. We did this and it was the wrong part. We found out that we had to have a right hand thread thermocouple. Now, the heater is out of warranty and we cannot keep it lit at all. It takes at least 3-4 times before it will light once and then it goes out every time the hot water is used.

Our Whirlpool 40-gallon electric hot water heater, purchased in 2008, has performed fine, until today when it flooded our basement and, of course, did not provide hot water. As the paperwork says, it has a 12-year warranty. What options do we have for repair or replacement, preferably replacement?

We purchased an "energy efficient" Whirlpool water heater on 10-20-2005. This water heater has been serviced at least if not more than three times. The computer box on the top has been replaced twice each time leaving my garage flooded. This time the water is running from the thermostat box again the garage is flooded.

This morning is the fifth morning I had to take a cold shower. My hot water heater keeps going out. When we call, we are told to dust the underneath better, as it sucks dust. Are you kidding? The hot water heater is still under warranty, which means I will have to spend around $200 to have repaired again. So much for top of the line.

We bought an 80 gallon lifetime warranty electric water heater. We get about 20 minutes of hot water and then cold water. We've had 2 plumbers out and checked our system and said it has to be the water heater, but they don't want to mess with it in case it voids the warranty. Fine. We called Whirlpool and since the alarm system isn't indicating an issue, they say it's not the water heater.

I keep having to replace the thermocouple. I have paid $300.00 on 4 occasions to have a repairman come out and check it over to tell me what it needs. It is still under warranty until 2015 and when I call the warranty company with the exact same concern I get asked what tests were done. I am not a repairman so I have no idea. Now I am having the same problem again. I'm getting tired of it and cannot afford constant repair bills for repetitive warranty concerns. I need help.

My hot water tank wont stay lit. I replaced the heating element, and the thermo couple. It will light up now but it only stays on for about 10 minutes.

I was having trouble with our Whirlpool water heater and thought that we'd have to shell out and buy a whole new one. Chris saw my complaint and helped me find the right replacement kit at a minimal cost, as my unit was out of warranty. He even took the extra step and overnighted the parts for us at no extra cost. I was extremely impressed with Chris' professionalism and customer support skills.

Leaks cold water inlet. I can't see it but if you put a sock around it in a couple of hours, the sock will be completely moist. No leaks from above. I purchased a 40 Gallon Electric Water Heater from Whirlpool through our local Lowe's on 9-21-11. I finally got around to install it a couple of days ago. I thought this would be pretty easy as it was accessible and I have enough experience to install. First of all, I was disappointed to have to buy about $100 worth (install kit no soldering allowed) of accessories, but took it in stride. I have tried three times previously to get this leak to stop and just finished trying for the 4th time to complete this job and now, I can just wait and see.

I have a whirlpool water heater. This is the third or 4th time that the "upper sensor failure" code has come on. Our water heater turns off all the time and we have to fire it back up. In the past few months, it has started pouring water out from the long tube on the side of it anytime we turn it on for more then 10 minutes. The last time we called a plumber, I was trying to get a quote on a tankless water heater. I've been so fed up with ours and I thought that would be a better route to go. The plumber explained the negative sides to a tankless water heater and explained that our water heater was a really nice, really expensive and fairly newer model. I told him that I had just gotten it about four years ago. He said he could just fix that one.

I purchased this water heater (Model# E2F40RD045V, Serial# 1122T461615, Product# 0826354) 1 week ago (Oct. 17, 20011) and it has been installed only after 5 days (Oct 25, 2011). It has yet to heat the water more than warm. I called Lowes (Oct. 21, 2011) and tried to return it only to be told that I would have to get an authorization number from Whirlpool. I called and Whirlpool wanted me to trouble shoot the problem. I had to have an OHM meter and amp meter to do so, which means that I needed to have an electrician present to do these test because I don't own any of these things. I was then told that they could send someone to my house, but I may end up paying for this. I then asked to speak to a supervisor and was told that she would tell me the same thing. The call ended when I told them that I guess I would have to do the best I could because I was not getting any help from them. Out of desperation, I went back to Lowes and got a new heating element to try to fix this problem myself. I installed it and it still did not work. I called back the next day and still did not get any help, I was only told that I needed to have these meters on hand to trouble shoot the problem.

I purchased a Whirlpool water heater on 9/30/2011. It is leaking at the point of cold water entry and is spewing a brown colored watery substance, leaking on the floor.

Our Whirlpool water heater (Model: FG1F4034T3NOV / SN: 0443102743 / Product Number: 0730264) stopped functioning and we have been without hot water for several days--the pilot will not light. The technician said it was a bad thermocouple but since it's left handed thread, we are out of luck since it's discontinued! He then said that we would most likely have to buy a whole new unit. We are quite upset with this faulty design and lack of solutions. We are highly inconvenienced by a lack of hot water. Due to the faulty and poor design, there does not appear to be any immediate solutions.

I am having problems with my Whirlpool Water Heater. The pilot light goes off often and now it won't stay lit at all. I checked the thermocouple and measured the voltage, it is 19+ mV. So according to the manual, the gas valve/thermostat must have gone bad. I called the company and they gave me a name of the contractor but asked me to pay for the labor cost. This is a 50 gallon, 12-year rated heater bought from Lows in 2008. The heater's model number is BFG1J5040T3NOV. This thing has some serious quality issues.

Chris from Whirlpool contacted me the same day that I filed my complaint. He offered to replace our water heater at no charge. We will pick up our new water heater this weekend and install it. Hopefully, it is designed better than our current water heater.

We purchased our Whirlpool water heater model FG1J5040T3NOV in 2005. It has a 12-year warranty. Last year, we had to replace the thermo coupler because the pilot light would not stay lit. It's been a little over a year and we are encountering the same problem.

We purchased a Whirlpool Water Heater from Lowe's. This unit has been a problem from day one. We had continuous problems with the pilot light which was not staying lit.

We purchased the Whirlpool model# BFG1J4040T3NOV 40 gallon natural gas hot water tank in the spring of 2010. The pilot light went out this weekend, 2011. And it will re-light but does not stay lit. This was bought at Lowe's, rated as a 9-year warranty on the tank and parts. This is premature failure of a product that is listed as 9 years. Due to all the other similar complaints of this Whirlpool hot water tank, I would like my money back plus installation. I do not want the Whirlpool replacement as obviously it does not work. I will use a different brand and vet it much better in the future. We almost purchased at Home Depot but decided it would be a better bet to go with the Whirlpool reputation and name and Lowe's than with the only Home Depot option, which is the self branded water heaters. It was a big mistake!

My unit has "on-and-off" problems, keeping the pilot light lit. Now, it will not stay lit at all!

I purchased a Whirlpool gas water heater for one of my properties that developed an issue outside of the warranty period. My initial CS complaint is with Whirlpool's IVR system, which was far less than a desirable experience. After "tricking" the system, a CS agent answered promptly but was not able to address my concerns. I asked to speak to a supervisor and received a return call from Chris within minutes. I found Chris to be patient and understanding of my issues. Chris promptly assisted me with my issues and offered an equitable resolution. Chris is what's right with American companies and domestic customer support.

We purchased a Whirlpool Water Heater at Lowe's - model no. FG15040T3NOV, serial no. 0434120861, product no. 0730267 & we've still been having issues keeping the pilot light lit. We purchased the bottom unit piece that Whirlpool said would fix the problem but we've still been having problems with the pilot light going out. The water heater isn't under warranty anymore, so last night was the last straw & we finally decided to get another water heater that wasn't a Whirlpool. I've done a research on the internet and found out that a lot of consumers are still having this problem to this day.

The Whirlpool water heater I bought 2 years ago at Lowe's has had continued problems with it's thermocouple causing the water heater to shut down. At first I would have to relight it about every 2 weeks, now I had to do this everyday. I was going to replace the thermocouple until I read numerous sites explaining that several people did this and experienced the same problems.

I have a Whirlpool water heater (model BFG1H5040T3NOV), and I purchased it in less than three years ago. The pilot light won't stay lit if it is set to the lower temperature settings, but it seems okay if the temperature is set high. A phone diagnosis indicated the gas valve has some corrosion. It's under warranty for parts, not labor. It will be expensive to hire someone to replace it, and I'm not able to do that right now. I worry that someone will be burned by the high water temperature in the meantime. This shouldn't happen after three years. After reading all the complaints, I believe it's a defective water heater.

I bought two Whirlpool (Model: bfg1j4o4t3nov4o) natural gas water heaters. The pilot light would go out to so I re-lit it and sit in the attic until the water got hot and the burner go out. But before the burner went out, I could see the flame go from blue to yellow and hear the water dripping down on the burner. So, after the burner goes out, the water would drip down on the pilot light putting it out.

I have bought two Whirlpool water heaters and with each one have had the same problem: the pilot light will not stay on. I have to continually turn the pilot light on each day. I have replaced the entire flame/pilot/thermal couple assembly several times. Each time I use the unit, it works for about 2 weeks, then I'm back to turning on the pilot light every day. I'm convinced that there is an inherent design flaw that Whirlpool should be forced to deal with. It seems that this should be a fraud case to sell a known, documented, defective product. Shame on you Whirlpool! It's obvious that it's all about the money! Band all Whirlpool water heater products!

I purchased a Whirlpool electric water heater from Lowe’s in 2007. It lasted 2 years until a faulty weld on the tank started leaking and flooded my basement. Whirlpool did replace it. However, my second water heater did the same exact thing in a different location on the tank after 2 1/2 years. It also flooded my basement.

I purchased a Whirlpool 40 gallon gas water heater from Lowe's approximately 4 years ago. As of yesterday, the pilot will not light. I assume the t-couple is bad. But in the process of doing some research, I could not help but see that there is a quality problem with heaters manufactured around the time mine was. I don't have the model number with me at the moment. I would like to know what the permanent fix is for these heaters.

I filed a complaint late Oct. 4, 2011 about a problem I was having with one of my Whirlpool water heaters. Chris from Whirlpool emailed and phoned me twice within 12 hours! He was courteous and very helpful. He shipped the parts that I needed overnight. They came in this evening, I installed them and everything is working great! Thanks to Whirlpool and Chris, we now have hot water!

I have a model FG1F4034T3NOV water heater that was a problem since day one. The pilot will not stay lit, and apparently, there was some sort of class action lawsuit due to a defective part that I missed out on because I didn't know about it. The telephone representative is quick to point out that it is out of warranty due to the date of manufacture and that it needs about $200 in parts because I can't find the receipt from 4 years ago, when I bought it from Lowes. The company flat out refused to do a courtesy replacement for parts or discount them.

I posted a complaint late last night about problems I was having with a 30 gal. Whirlpool Flame Lock water heater. I received an email and three phone calls from Chris at Whirlpool within 12 hours concerning this matter. He was courteous, knowledgeable, and very helpful. He is shipping the new parts overnight by FedEx. Thanks to Whirlpool for being so prompt in handling this matter!

I owned a Whirlpool water heater and the only thing I have with it is problems! The pilot keeps on turning off. Since I am a 64-year-old lady, I have no idea on how to fix things (widowed). I keep on paying for the plumber to fix it. It started with flooding all my front yard because of a faulty valve. I paid $165.00. After the pilot went off, I paid another bill to fix that. And it turned off and on again (lost count of times). Today, I found another pool of water (the valve again? ). What a piece of "work"! Please, can you help me? I'm heading to the store to buy a new one, not a Whirlpool!