American Water Heaters Reviews

Our house was built in 2021. The builder installed an American Water Heater 50 gallon tank at the time, so it's only a little over 4 years old. It sits in a utility closet on the second floor of our home. It epically failed a couple days ago and dumped ALL 50 gallons down into the ceiling and the walls of our main floor. Right away I went online to see if it was covered under warranty and it was, so I filled out a form and got a case number. We called an emergency plumber and he deemed it non-fixable.

I build a new home and they installed two 50 Gal American water heaters in my house. 5 years later, the 1st tank leaked and flooded my house. Needless to say, I replaced it with a different brand after the company wouldn’t honor the 6-year warranty because I filed an insurance claim, and they told me they would replace my heater OR pay my $500 insurance deductible. The other water heater is now leaking, less than 10 years old. 2 water heaters, both under 10 years old, and they malfunction. The company basically told me to suck eggs again. I will never ever purchase another American product. Complete garbage product.

I am very disappointed with American Water Heaters. I purchased a unit built in 2023, and it began leaking in 2025 after only two years of use. When I contacted the company, I was told the warranty had expired, despite the product's relatively new manufacturing date and short lifespan. This is because a heater I bought from them in 2017 also went out. Do you see a pattern here? A water heater should last far longer than two years, and I expected better quality and support. Based on my experience, I cannot recommend American Water Heaters and would encourage others to carefully review warranty terms and consider other brands before purchasing. These people are pushing out a poorly built product and leaving consumers with the bill. Shame on them!

Because of the way things are made today,this comment probably won’t be reflective of today’s product. Had to replace water heater in July 1998. Went with a MorFlo heater bought at Home Depot. Installed it myself. Never did any maintenance even though it was always in service exposed to east coast well water(through a conditioner)which is noted for being hard with an abundance of iron,and it still works fine. The only reason it’s being replaced is because the anode rod has finally given up. It was advised that due to the age it would be better to replace it. So after 27 years of service it’s kind of losing an old friend. But as with everything else, all good things come to an end. I hope the new water heater will be just as good.

I purchased a newly constructed home from a builder in February 2019. The agreement listed a specific water heater model, but I later discovered that a different brand, American Water Heater, was installed instead. Just over 6 years later, the unit started leaking from the bottom due to rust, and I was told the warranty had expired by 3.5 months — so no support would be provided. I can't believe I’m having to deal with a major home issue just because of rust in a supposedly high-quality water heater.

Bought and installed a new American 40 gal short gas heater in May 2024 and it started to leak in Nov 2024. I have never seen a heater lasted for only about 6 Months. Though it is still under warranty, I still have to take down the heater, pay 100 for re-stock fee and hire someone to install the new heater. What a waste.

I purchased a unit from Lowes in September 2024. The igniter was defective. It took my plumber about 45 minutes with tech support to figure it out. AO sent a new part (3 days later) and the plumber had to return to my home to reinstall it. The warranty claim was made and I was issued a check for $100.00. I was told that is their "policy." Does anyone know a plumber who is going to spend 45 minutes on the telephone with tech support and then come back to a home 3 days later to install the replacement part? Me either.... It is an insult and nowhere near a warranty.

My American gas hot water heater was installed Mar. 9, 1994. That's over thirty years. It worked absolutely flawlessly all that time. Never a single issue. A few months ago the water wasn't HOT hot, just warm hot. I figured it was time for a new one. I couldn't find the American brand locally and have had an A. O. Smith one installed. We all know that newer appliances aren't as reliable. I'd bet the farm that this new one--at four times the price--won't last anywhere near thirty years. But I just wanted to give a great review for American hot water heaters. Thirty years of trouble-free service. And still heating water hot enough to do dishes in when it was ripped out yesterday and scrapped.

I purchased this hot water heater three years ago. I have had multiple issues with the pilot light going out from the first week after installation. I have had the three primary parts replaced, and was responsible for shipping and labor for every visit the plumber has had to make. When I requested that the shipping be covered because I obviously had a bad unit, I was told no. The unit has never worked, and I continue to have problems with it.

I had an American Water Heater for about 5 years when it started leaking out of the tank. They replaced it with a new one but it started leaking within the first year. When I called to report I was told the warranty on the “new” one is linked to my old one and the warranty ran out 2 months ago. I ask if I could talk with a supervisor or anyone who could help and she calmly told me no and there’s no one else to talk to. Less than a year old and wouldn’t even discuss. Definitely my last American Hot Water heater.