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Whirlpool Washing Machines Reviews

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About Whirlpool Washing Machines

Whirlpool Air Conditioners produces a range of air conditioning units for home and commercial use. The company offers window, portable and split systems. Whirlpool’s goal is to provide effective cooling solutions that enhance indoor comfort.

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Pros
  • High capacity for large loads
  • Energy-efficient operation
  • User-friendly controls
  • Durable construction
Cons
  • Frequent mechanical issues
  • High repair costs
  • Poor customer service experience

Whirlpool Washing Machines Reviews

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    Page 9 Reviews 980 - 1130
    Price

    Reviewed March 14, 2017

    I have recently bought a Whirlpool Cabrio washer/dryer combo and I wish I had read your reviews before doing so. I spend quite an amount of time washing, re washing, rinsing dark clothes to end up washing them by hand as the washer leaves unsightly white streaks on them. I have tried switching from hot water to cold, using very little detergent, buying clear detergent, then organic detergent, extra rinsing, etc. to no avail. Very frustrated and disappointed. I would gladly join any class action to stop Whirlpool selling these useless but expensive washers.

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    Customer ServicePrice

    Reviewed March 13, 2017

    Whirlpool Cabrio Washer WTW7340XW sounds like a small jet during spin cycle. The Whirlpool Cabrio Washers have a very well known and well documented problem with the tub bearings failing. Many many disgruntled owners have posted their complaints online, and there are many videos showing the issue on youtube. This issue is so prevalent that the manufacturer has created a tub bearing failure repair kit for $350. The repair is so expensive and labor intensive that many of the certified Whirlpool repair shops no longer work on the Cabrio washer stating that a better washer can be purchased for the cost of this repair.

    That said, the manufacturer's customer service group denies that the Cabrio tub bearing failures is a common problem and are quick to state that Whirlpool holds no liability for this problem. Ramping the complaint up to a customer service supervisor is met with the same canned response. Regardless of the thousands of complaints Whirlpool is claiming that it is normal wear and tear for the tub bearings to fail. The manufacturer should recall the units for this manufacturing defect in the Cabrio design.

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    Customer Service

    Reviewed March 8, 2017

    Another load of darks with white soap residue splattered across every item. Despite using a soap pod and setting to so-called "Deep Water" wash. Whirlpool top load WTW5000 is a terrible machine. As in other reviews, constant soap residue and clothes stretched and tangled into a compressed wad with deep wrinkles as you try and untangle them after the wash. Unable to dilute your soap and faking out the machine to get a bit more water are recurrent themes. Just ridiculous. There should be a class action suit for replacement. The customer service is useless and terrible - actually - there is probably nothing they can say and no answer or fix for this horrible machine.

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    Coverage

    Reviewed March 7, 2017

    WTW8800YWO Whirlpool Cabrio washer, 4 yrs old! Replaced!!! It's a poor quality washer -- the bearings go out. I purchased this washer and matching dryer at Lowe's following a house fire. I initially thought the water saver was a good feature. Unfortunately, my clothes were not clean and were covered with lint following each wash. I have had to replace the ring inside the washer due to shifting and causing water damage to the new flooring. I soon became disappointed with my purchase, but until the noise became so loud in the spin cycle and the repair exceeded the initial costs, I kept the washer. I am another consumer who would NEVER purchase nor recommend a Whirlpool W/D. The repairman said, "If you want a washer built to last, buy a Speed Queen!"

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    Verified purchase

    Reviewed March 6, 2017

    After 50+ years of doing laundry, I had to purchase my 3rd washer. I bought the new top loader without an agitator. I very quickly learned that it has no lint filter. My first load was towels and mats. The lint clogged up my tub and drain pouring water all over the floor. Since then it has ruined many of my clothes which are mostly sweaters and sweater-knits. Without a lint filter, it deposits the lint right back on the clothes where it stays forever unless I shave or pick it off, even though I've turned them inside-out. (Time consuming waste!) Even my socks have little balls of lint. It seems the only safe fabrics are new, smooth woven cottons, cotton-blends and slippery nylon providing there is no lace or brushed elastic.

    Now to the no fabric-softener dispenser... The Downy ball simply doesn't work, and there's no other way to add it. Waiting to use dryer sheets is too late; the damage is done. My clothes are dingy. In my 50+ years of ownership, I have never had to purchase a separate product to wash my washer so that it doesn't stink... and it does. Why does it lock after starting? If I could afford to replace it, I would... but I can't.

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    Sales & MarketingPunctuality & Speed

    Reviewed March 6, 2017

    This Whirlpool washing machine is incredibly annoying and slow in everything it does. First off when you press the START button it takes 2-3 minutes before it decides to do anything, like maybe add water (except click, click and more click). If you have pressed the start button and you want to stop it to add something... again you have to wait almost 2-3 minutes before the lock is released and you can open the door. I am at 2 hrs and 15 minutes as I write this on the "LIGHT WASH" cycle with extra rinse and it's still going. I have never seen anything like it. Can't imagine how long a "HEAVY CYCLE" takes. Cannot even try to measure the time. I put the load in and go to work and hope it's complete when I'm done 8 hrs later.

    We had a Maytag for 15 years with no issues (other than a drain hose cracked and had to be replaced) and it was time for a new one with a move to a new place. The sales associate convinced us this was the best machine at the time... Well what a mistake that was. There are no complaints about the actual washing. Everything comes out clean but I suppose taking that long I can't imagine why it wouldn't. I certainly can't recommend a Whirlpool washer to a friend, because I dread the thought of doing laundry at this point.

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    Reviewed March 6, 2017

    The Whirlpool duet front loading washing machine came with our new house five years ago. That machine has destroyed multiple clothing items including very expensive sweaters and undergarments. It has destroyed biking shorts and just about anything of value. Even destroyed the bags fur delicate clothing. I have to get a repair guy out every year to replace the bellow too! It is terrible!!!

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    Reviewed March 5, 2017

    WTW6340WW0 - When washing clothes, on the last spin it stops and gives an UL error message. I make sure all the clothes are level and restart at that point but still the UL error message appears and water starts leaking from the underneath of the machine. We've reset the and unplug the machine but no difference. Please help on what else to do.

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    Staff

    Reviewed March 4, 2017

    We purchased the pair a year ago and it's been nothing but headaches. First of all, half the clothes don't even get wet. They say it's high efficiency but I don't think there's any efficiency when it doesn't even wash them. Second, when it actually does wash them, it leaves detergent all over the clothes. Imagine your black dress pants with white bleach like streaks all over them. We called because we were under warranty and a repair man came out. Totally useless. He said because it's high efficiency, it's supposed to do that. Not clean my clothes?? Why would I have purchased a WASHING machine that doesn't clean clothes?? Is there some other use for it I'm unaware of?? He told us to try using deep water setting and extra rinse. So now we can wash 3 pair of socks at a time instead of one. Yippee.

    Do NOT BUY THIS CABRIO WASHER, UNDER ANY CIRCUMSTANCE. You'd be better off with a plastic bucket from the dollar store. If you get it as a gift, the person who bought it for you may secretly hate you. I wish we'd had the benefit of these reviews. Now we're out $1500. Will NEVER, EVER BUY A WHIRLPOOL PRODUCT AGAIN. Not only does it not work, they refuse to recall it or refund it. Off to the laundromat to WASH my clothes.

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    Customer Service

    Reviewed Feb. 24, 2017

    I bought a Whirlpool top loading washing machine with dryer on top, model # WGT4027EWo, last August, not even 3 months old and noticed the lint was not coming off the clothes. We tried cleaning out the washing machine with vinegar, wiping down the sides, using smaller loads and even used the gentle cycle. Nothing helped. We have had 2 different repair men out and they said there is nothing wrong with the washing machine and to put the clothes in the dryer and use fabric softener. I have never had to use fabric softener in my washing machine to get my clothes clean. When reaching out to customer service, I have spent over 2 hours and no satisfaction.

    They state that the technicians say there is nothing wrong with the machine. I was told by both of the technicians that they removed the lint trap from this machine, but no one is taking responsibility. My whites have blue lint and my darks have white lint, so too strong an agitation, as suggested by one repairmen is completely wrong! What to do when you spend over $1,000 on a washer/dryer combo and they don't work correctly and Whirlpool doesn't stand behind their product? Honestly, I will never buy another product from this company, and I 60 y/o and never made a complaint before about a appliance in my life!!! I don't even think I can give them 1 star! DO NOT BUY WHIRLPOOL - CUSTOMER SERVICE IS HORRIBLE!!!

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    Reviewed Feb. 23, 2017

    The Whirlpool HE H2Low Washer is the worst piece of crap I've ever wasted my money on! It leaves soap residue on all my dark clothes! DON'T WASTE YOUR MONEY! Whirlpool should be ashamed of themselves for continue to sell these pieces of crap!

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    Customer ServiceStaff

    Reviewed Feb. 23, 2017

    Where to begin? I bought Whirlpool Duet Front-Load Washing Machine about 11 months ago after my top load bearing went bad and start making a lot of noise after 8-9 years. 4 months ago (6 months from purchase) it started to act strange; washing machine will not unlock after a cycle, start throwing F3E1 error. That's when I first called their support service. Their service technicians are very nice actually. They seem to be local small appliance shop, contacted out by Whirlpool, from my guess. Initial visit was to inform me that I'm using WAY too much soap, while I was only using well below what was recommended by Whirlpool manual. RED FLAG #1. Technicians told me to stop using too much soap or start using POD. Also to flush my washing machine with 2 cups of white vinegar in hot cycle every few weeks. I've changed my soap to Tide POD and starting flushing my washing machine immediately after he left my house.

    It was running OK, but I still saw F3E1 error at the end of every other cycle, until... thing went really bad one day, it simply stopped responding any command while clothes was still in the washing machine. I unplugged power cable and plug it back, it hums for 10 mins and in the end it was the same result. After several attempt, it finally unlocked itself, thus I could wash my clothes at my parents' house. This is when I called support service 2nd time. The same technician came and this time, I had video recording of everything. He could not dismiss this with simple "soap" theory, so he opens up the washing machine and tells me that it's due to bad control board. He proceeds to order new control board, which took a few weeks.

    New technician comes back with new control board and installs, runs a few test command (not full cycle) and leaves. During this whole time, I'm left with no washing machine at home. Good thing I travel sometimes and laundry is done remotely sometimes. This repair didn't improve the situation much. I called them back for another appointment. Another technician comes back and tells me that Whirlpool sent back "BAD" control board. Now, I'm really suspecting their product is really piece of **. At least at this point, I was still happy with their service. He leaves my house claiming that they will order new control board and re-install.

    A few days later, I receive a call from a lady, claiming that Whirlpool has instructed them to ask me to use different outlet, since they believe my outlet is causing issues. Now I'm really pissed. Coming from electrical engineering background, I know there's always any chance, but they should double check this with their own technicians. Anyways, I perform their recommendation, which I knew was a shot in the dark. During this whole ordeal, I'm working on a project that are out of state (CA). Not only do I have time to stay home for all these service visits, but I'm not even home to test my washing machine. During one of the holiday, I was able to take a few days off. This is when I decided to take different approach. I went to the retailer, whom I purchased my washing machine from. They were also nice, but there's so much they can do.

    I called Whirlpool direct line to explain my situation, how unhappy I was, and to replace my washing machine. Their response was by the book: "We can only execute our warranty policy and replacement is not part of warranty." The representative specialist had enough nerve to ask me why I have not called back in several weeks and continue to repeat it as if it's my problem for not reporting back. I had spent 2 months of supports and 4 site visits, where I had to reschedule my work or take a day off, before travelling for projects after holiday seasons. This representative really took customer service to next level of hell.

    In the end I'm without properly functioning washing machine for 4 months. I have to coordinate with my parents to use their washing machine when I'm back home. My advice, you should really think 3 times before buying Whirlpool washing machine or any other appliance. Also consider that you're on your own, when their product malfunctions, and you'll be sitting on dead appliances.

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    Customer ServiceInstallation & Setup

    Reviewed Feb. 21, 2017

    You cannot control anything on this machine. You cannot pre-fill to dilute detergent- you cannot choose temp because what you choose is changed by the machine (manual). You cannot choose your own combinations of temp, water volume, and timing. Once the ** thing starts you can't change anything, like the setting you wish to use. Do NOT BELIEVE THIS IS ENERGY EFFICIENT. There is a REASON that this machine has a 2nd rinse. It is because so little water is used that it does not allow soap, lint or dirt to have anywhere to go but back into your clothes. YOU have to trick it out to get enough water to actually get some loads truly wet. EVER! You stand there like an idiot opening and closing the lid just to get enough water to dilute the detergent. You can't pre fill and then add your detergent because, it needs to "sense" your clothes load. Won't fill with the lid open. You can't rinse the detergent cup out.

    You only get to do what Whirlpool already knows about your needs. Oh & let's not forget the spin cycle. When you open the lid, large items like sheets will look like a pancake made from one of the sheets. However underneath will be a tangle of the rest of your wash worthy of a Gordian knot. You can yank your shoulders out trying to dislodge the clothes. Spin yes, I guess it did, I just didn't need permanent press wrinkles. And that's if you CAN actually open the lid. For some idiopathic reason the lid may be on lock. Good luck with that. Most often, you'll find no reason that you can discern like an unbalanced load or as the booklet suggests, you haven't figured out how to load a machine.

    I hate the design of this so much that I called the company and they said that they would send a repair man out to see if it's working. What's he going to do? Run a couple of washes and say 'hey that's how they design these things'? They will not replace it. They do not stand behind their products. You are stuck with bad design period.

    Describe Yourself: Frequent User. Service/Delivery: It came with a big dent in the dryer we bought with it. Installer dudes crossed the hot with the cold. Whirlpool will not stand behind the products they make & they make lots of the brand names. So they figure they can just do exactly what they want and you're screwed because even under warranty, they'll only fix the mess of engineering they designed in the first place. Bottom Line: No, I would not recommend this to a friend.

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    Customer Service

    Reviewed Feb. 21, 2017

    We are on our 3rd washer and second dryer in 10 years. Our latest replacement (Whirlpool Duet Washer and Dryer) was purchased 3 months ago and is already broken and now we have been without a washer for a whole month. Not only do they have issues with the control panel and latch, but they smell. The dryer also had a control panel issue. Trying to get our units fixed presented even more problems and wrong parts would come in, with weeks going by without parts/service. Apologies and sympathies expressed on the phone are not enough.

    When you buy a matching set and only one breaks, you tend to replace the matching unit, which we regret and we went back and forth with our washer and dryer. I would never recommend a Whirlpool product after this. We finally got a replacement today and due to more poor communication on their end, they could not hook up. My new washer sits in the laundry room, and I hate it before I even get it hooked up.

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    Reviewed Feb. 21, 2017

    My Cabrio washer is 6 years old & has performed poorly from day 1. It does not clean properly so I have to rewash or wash clothes on a longer cycle (so much for energy efficient), it sounds like a plane taking off and has actually startled visitors, and it mysteriously forms sheets, towels & blankets in the shape of spare tire. This is the worst washer I've ever bought.

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    Reviewed Feb. 15, 2017

    Cabrio is our washer and dryer. Dryer had no issues in the last 7 years. Washer constantly throw UL or unbalanced error and stops. Rearranging clothes only works for another few minutes. First time under warranty, tech came and fixed it. Second time without warranty, I cleared some loose socks between the tub. Third time same problem. YouTube suggested to change the "springs" on four corners that hold the tub. $25 and problem fixed. Basically, if you are not an informed consumer you are screwed for $$ silly stuff.

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    Installation & Setup

    Reviewed Feb. 15, 2017

    Overall, I am happy with my Cabrio BUT we purchased a Whirlpool WTW7000DW0 "Cabrio" top loading washer w/ electronic touch panel in May 2016. We experienced water hammer from day one. I finally had enough yesterday and knowing that the plumbing could be suffering (15 year old condo), purchased 2 Sioux Chief MiniRester, Model 660-H arresters (Lowe's at $9.99 each) and had a plumber install them today. I could have but am nursing a fractured rib. Long story short, they work perfectly. There is NO indication elsewhere in the unit that water is even entering the tub unless you're standing right beside it.

    I've been told that hammer problems exist in ALL high efficiency washers, all are prone to this problem. I was also told by a Whirlpool support person that the Cabrio is a Samsung design and the pulsing of supply water off and on, over and over is 'normal operation.' If I had been informed when purchasing that hammer is a common problem, I would have installed arresters from the get-go. At the very least, manufacturers should include arresters as a part of the sale; installers should make sure that every new installation includes arresters. All told, I am out just under $200.00 for 'new technology' that really could have been engineered out in the beginning.

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    Reviewed Feb. 15, 2017

    Had a Kenmore - I was told it was made by Whirlpool. It did a much better job of preventing wrinkles on no-iron clothing. Also, I liked the dryer shelf for drying pillows, tennis shoes etc. I have been told there is a shelf for mine but has been backordered for months.

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    Reviewed Feb. 14, 2017

    My front loader and matching dryer are 13 yrs old. Only problem was with the dryer. Heating element had to be replaced in its 11th year. Also, have to clean washer with bleach periodically. Have to keep the door and detergent drawer open when not in use.

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    Price

    Reviewed Feb. 13, 2017

    I love my washer and dryer but am a little disappointed in a few areas. First, my washer stopped spinning normally after a few years, I forget exactly why. Then my clothes were too wet when it was done. My dryer then did not get my clothes dry in one cycle. Also, it was going to cost $500 to fix my washer which wasn't worth it. But Whirlpool did send us a new tub and all the parts for free. Thankfully my husband is handy and after finding a YouTube video, replaced it all and now it works again. My dryer still doesn't always dry everything all the way. I often have to do 2-3 cycles in the dryer to get my clothes dry. I thought there was supposed to be a sensor that would keep the dryer going until there was no more moisture. Maybe that is broken too.

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    Reviewed Feb. 12, 2017

    We have an old school Whirlpool Gold washer and dryer. They are over 7 years old and have performed flawlessly. Only issue has been surface rust but after 5 years and no impact on performance... just needed thicker paint finish.

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    Reviewed Feb. 11, 2017

    I was so excited when my husband bought me this as a gift this past year as we are a family of 6 which means lots of laundry. The first few months I assumed it was operator error trying to learn how the new one worked. Well here we are months later googling why it makes my clothes dirtier coming out than they were going. It leaves black linty looking streaks on all my white clothes, both inside and out and leaves white linty looking streaks on my darks, also both inside and outside. It DOES NOT REMOVE PET HAIR AT ALL! If you purchase one, and have long haired pets that shed, expect to invest in some lint remover. I'm on my third type in an attempt to save me time. I will say OxiClean laundry detergent seems to be the only detergent that actually cleaned the clothes. Sadly, stores around here stopped selling.

    And whatever you do, DO NOT USE LAUNDRY PODS. It DOES NOT DISSOLVE THE HOUSING AND LEAVES SLIMY RESIDUE ALL OVER YOUR CLOTHES. I believe this is due to the fact that despite the setting, it uses little no hot water. Which would be great if it actually cleaned your clothes. I could run my clothes under a faucet with no soap and they would cleaner than this pos. Bottom line. Don't waste your money and if you do keep your expectations very low!

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    Customer Service

    Reviewed Feb. 11, 2017

    I hate this machine. I stress whenever I have to do laundry. The worse machine I ever owned. Stay away from it. It is a total rip off... I wanted to replace my front loader machine with a top loader. Based on good reviews at the time I purchased the Cabrio. Nothing gets clean. The detergent stays on the clothes and unless I use the Bulk senor. Otherwise I get horrible white marks on all the dark clothes. I can't even get the marks off with a wet rag. So washing only a few items I have to use Bulk. The sound is so bad from the machine, my dog runs in the closet and shakes. I feel so bad for her. How can a popular name like Whirlpool make such an inferior product? They don't even stand behind it. Customer service stinks. Never will I buy a Whirlpool product again. Now, I am trying to save up to buy a new machine. Shame on you Whirlpool.

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    Customer ServicePrice

    Reviewed Feb. 11, 2017

    I bought the Cabrio Platinum Set approximately 3 yrs ago. These is the worst products I have bought ever. The dryer didn't dry properly since day 1 w/the energy saver setting. I have always had to run a time dry in order to get properly dried clothing. Sometimes things still come out damp. The washer well the washer as I said the WORST product EVER. Approximately 3 yrs old and it leaks all over my laundry room unless surrounded by towels to suck up the water. During the wash it has the worst smell ever. And while spinning it jumps around and is so loud, you can hear it all through my 3 story home. We have complained we have written, emailed, called and have been offered nothing. I can honestly say I will NEVER buy another Whirlpool product again ever.

    The least they could do is stand by their product. For the price of this set it should have lasted much much longer. I had a Kenmore washer and dryer set that we bought it was not even top of the line I would say probably a cheaper model of theirs that lasted 10+ yrs we bought it brand new and my friend bought it when I changed to a front loader which by the way was one of the cheaper ones but was still better than this piece of **. It started breaking about 1 yr after we bought it. We have already fixed a few things but will not spend another dime on it. Now it's not even cleaning. I now have to buy yet another washer. From what I have read either Whirlpool needs to up their game or just go out of business.

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    Reliability

    Reviewed Feb. 11, 2017

    While the washer is great, the reliability of the dryer is lacking. The timer has broken 3 times on ours in 3 years. Each time the cost of the switch is $75.00. Too much plastic on the shaft. If the plastic was removed, and the shaft was metal, it would be a definite improvement.

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    Reviewed Feb. 11, 2017

    The dryer lint screen is located at the door base. This is placed incorrectly, in that if you have any lint on screen it attaches to wet clothes. The screen should be located at top of dryer for a less messy clean up process and away from your clothing.

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    Customer ServicePrice

    Reviewed Feb. 10, 2017

    I purchased a Cabrio Top Load Washer and Front Load Dryer four and a 1/2 years ago and have had nothing but trouble with them! The dryer needs to be run 2 cycles to get the clothes dry. In that time I have had a repairman come to the house 3 different times to look at the dryer, which cost me over $200. They have had to replace the belt and inner pulley and then the sensor harness. Recently when they came they tried replacing the coils. It continues to give me trouble drying the clothes and I am very dissatisfied with it. A few weeks ago the washer broke. I have had repairmen come to the house 4 different times. Multiple times there has been a problem with the spin and drain cycle. All of the water would not empty out. I would have to run the cycle again. They eventually replaced the actuator. I continued to have difficulties with the washer.

    Then the machine got very loud when it would spin out sounding like a rocket was going to take off! The repairman came once again said it was the motor. When they returned with the parts and took the machine apart, the parts inside the machine had all corroded! The water had been leaking inside the machine, destroying it, and a black sticky buildup had formed! The machine was deemed unrepairable! I paid over $700 for each machine and am very upset about this. When I spoke to customer service they would not stand by their product because I didn't have the warranty anymore. After numerous phone calls I filed a complaint and gave a bad review of the support service and product that I received.

    Weeks later they called me and offered to have me purchase another machine at half price! I had already bought another brand washing machine and I asked them to apply the amount toward what I had spent on the new one. They would not and insisted the only thing they could do would be to have me buy their washer at half price. I told them I lost faith in their product and didn't want another one. So, I would not recommend the Whirlpool Cabrio washer and dryer, or Whirlpool products since they will not stand by them! I have pictures to prove what happened to the washer!

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    Staff

    Reviewed Feb. 10, 2017

    Cabrio washer 2015 model - The worst washer in 40 years. Everytime I use it I ask myself "why did you buy this?" Sure it conserves the amount of water but I haven't noticed a nickel in savings because you have to wash the same load a couple of times. Since the days of cleaning in a stream clothes have been beaten to remove soil. How in god's name was I fooled into thinking this washer would actually clean our clothes. I put a folded tablecloth in it and when I emptied it the tablecloth was still folded. IF YOU NEED A CLOTHES WASHER TO ACTUALLY CLEAN CLOTHES, DON'T BUY THE KIND WITHOUT AN AGITATOR. (serial # C52242825)

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    Reviewed Feb. 10, 2017

    I am old school & do not like the idea that I cannot open my machine without waiting until it slows to a stop before door will unlock. You do not know what level your water is unless opening door. You are not able to open door & see if you need more detergent. Water softener is the same -- do I need more/less, can't tell.

    But, the washer performs well & clothes are clean, even dirty jeans/work clothes.

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    Customer ServicePrice

    Reviewed Feb. 9, 2017

    I bought a Whirlpool Dryer after reading an excellent review in Consumer Reports, despite it costing more than I wanted to spend. The first thing I noticed was a thump, thump, thump with every rotation of the drum. Then I realized that it took twice as long to dry my laundry as my 45 yr. old GE dryer, which only needed a belt, but which wasn't available anymore. I was disappointed in the Whirlpool's performance, but that was only the beginning. One night when the dryer was less than 3 months old, I was in bed for the night and I heard the familiar thump of the dryer running. I went downstairs and could not stop it as it did not respond to anything on the digital control panel. I finally unplugged it. I called Whirlpool and they sent a new control panel, but I had to pay the service man.

    Not too long after that, the dryer heated up, but the drum would not turn. The serviceman said that it had come off track and he reset it. Shortly after, the door would not stay closed as the clamp that held it shut had fallen inside when I pushed the door closed. I replaced that. Then the drum continued to come disengaged because it was out-of-round. But, of course, the dryer was out of the 90 day warranty period too and a drum replacement would have cost more than the piece of junk was worth. So, I had it put back on for what I told myself would be the last time. Well, it was the last because the control panel went bonkers again and would go on by itself and only ran on one cycle if I plugged it in and unplugged it when it was done. I finally gave up and bought an inexpensive analog GE dryer which I never had any trouble with and dried the clothes in less time with less noise.

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    Reviewed Feb. 9, 2017

    The Whirlpool repairman left today after replacing the burned out motor on my 5 yr old dishwasher bought in Feb 2012 and installed July 2012 as did not arrive from Quebec to Surrey BC until the end of June 2012. So the Finish dishwasher detergent was in the dishwasher as samples and coupons and recommended this Finish for use in the new dishwasher so I stupidly believed them and used it. Well last week my dishwasher stopped working after it started and turns out today the cause was from the Finish dishwasher detergent. I was told today after paying 393 dollars for the repairs. Not to use Finish anymore or I will have the same problem. To only use Cascade. So what is a person suppose to believe.

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    Reviewed Feb. 9, 2017

    I had a Maytag for over 20 years with no repairs (I still have the Maytag I bought at the same time). However, my Whirlpool cannot compare with the Maytag. Washing sheets are a nightmare. I have to stop the machine when it is spilling out as it is going all over the room. My machine is about 2 years old and I am not certain how long it will last.

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    Reviewed Feb. 8, 2017

    My dryer is over 40 years old and works fine but not a Whirlpool like my washer which is 12 years old. It is a front load and I don't like that at all. It doesn't wash that cleanly and often I have to rewash things. Would not buy another front loader!

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    Customer Service

    Reviewed Feb. 7, 2017

    This is the worst washing machine I have ever owned. I have had the Whirlpool Cabrio for less than three years, (4 people I use it for), and it is so loud when it is in the spin cycle, you think a jet airplane is taking off inside your house! Apparently the bearings go out of these machines when you use them! I called the company and all they want to do is sell me an extended warranty for over $300.00 for another year! Not doing that! I paid over $1,000.00 for this machine. I thought it would last a long time! Wrong! Please save your money and get a simple "old fashioned" one! I sure wish I had! Whirlpool doesn't care about their customers, or they would stand behind their products!

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    Reviewed Feb. 7, 2017

    Completely disgusted and angry with Whirlpool! We own a Cabrio and just after 1.5 years of owning it the stupid washer has broke down. It won't spin or rinse or wash! Pretty sure it's the bearings as I have seen several people's complaint about this same issue! I contacted Whirlpool to only be told that they only offer 1-year warranty and after that the consumer is out of luck. They only stand behind their products for 1 year and after that it's on you! They refused to help me in any way including sending someone out to look at it! I'm very upset and will never buy another product of theirs! They need a class action lawsuit brought against them!

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    Price

    Reviewed Feb. 7, 2017

    This is the worst washer ever. I purchased this washer (Whirlpool Cabrio Washer Top load) brand new in the box thinking it was a great price and a good deal. Worst choice ever. I have been so disappointed in this product. It is very noisy which is something I have learned to live with. It doesn't even get simple stains out. I have tried every load combination and change detergents and stain remover a couple of times. Most time I have to soak stains again and again and then wash several times and most times it simply doesn't clean clothes. It leaves detergent residue on dark clothes so of course I end up washing those again as well. The towels and sheets turn into mushrooms in the bottom of washer.

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    Reviewed Feb. 7, 2017

    Everything works well, but it would be very helpful if Whirlpool would include a quick, simple waterproof instruction sheet on how to get best results focusing on the top two or three uses and some way to attach it to the machine.

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    Reviewed Feb. 6, 2017

    I love the brand. I just do not care for the lock lid on all the new washers. I could do without it. I do not have kids to worry about getting hurt. I'm looking into finding a brand without a lock lid. I just replaced one before this one. For the lid breaking.

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    Customer Service

    Reviewed Feb. 5, 2017

    I purchased my washer about 1 month ago and I used daily. I went away for the weekend, and now it does not work. Washer will not wash, fill or spin, gives a LF error. All lines have been checked. I need to call service.

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    Customer Service

    Reviewed Feb. 4, 2017

    We purchased Whirlpool Cabrio Washer Model #WTW7300DW0 and Dryer in 2013 from Home Depot. The washer is the worst appliance we ever owned. It makes a horrific metal rubbing noise during agitation. The Whirlpool assigned repair service provider, after 2 trips and $300 has been unsuccessful in repairing the problem. Even after he called Whirlpool direct for assistance. Given that we used a Home Depot Gift Card for purchase, the repair expense is rapidly diminishing any benefit to keeping the machine. We'll not even consider purchasing Whirlpool again.

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    Reviewed Feb. 4, 2017

    I am a working single man. I needed a used washer. I shopped the new washers but they were a lotta money. I seen many of them were without agitators. Well heck... who am I to judge the progress in technology?? So, going around to the used appliance store I run across this Whirlpool Cabrio. OK, Whirlpool meant quality my entire life. So, I bought it. MASSIVE MISTAKE!!! This POS is no washing machine. I don't know what it is, but it is NO washing machine! It is a machine that runs a very few gallons of water into a load of clothes and makes them wet, and that is about it!!

    All I know is the federal government is dropping the ball on this situation BIG TIME!! To allow a company to foist off on consumers such a PILE OF JUNK!! The pile of crap is PURE junk as far as simply doing its job... washing clothes!! It is a DISGRACE of an American product, and I will NEVER buy anything made by Whirlpool the rest of my life!!

    I took the device off the lid that tells it when the lid is closed, and just stuck it in its receptacle in the body... so I could raise the lid while it is running and watch this POS in action and try and figure out what the hell is going on. First big problem is it NEEDS an agitator!! Obviously Whirlpool had not figured out how to make the clothes circulate without one. Second is the water level (no matter what cycle setting) is obscenely LOW!! The clothes do not circulate AT ALL, and about 1/3 of them do not even get below water level for the entire cycle!! What I am forced to do is use a water hose and run a lot more water off into the tub just to get the clothes in the damn water!! And ever at that, the clothes still do not circulate AT ALL!! They just rub up against each other!! And I have to use twice as much soap than called for!!

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    Reviewed Feb. 4, 2017

    I have the Duet series washer and dryer, stackable. I've owned them approximately 9 years and have had minimal problems. No problems at all with the dryer. I've had the drum replaced on the washer and it sounds like it may need replacing again soon. I did have an issue with a musty smell with the washer, but once I started using vinegar as the softening agent, these smells have disappeared!

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    Installation & SetupStaff

    Reviewed Feb. 4, 2017

    I would not recommend this product at all, nor would I recommend the Whirlpool Company. This washer was over $1200.00. Within two weeks of purchase, I had to call a service repair company as I was immediately having issues with the washer not draining. Being a front loader, this machine required using the appropriate HE detergent. I followed the instructions, used the appropriate products and had nothing but continuous problems.

    It is a (lemon), and very frustrating, as it does not seem repairable. No serviceman could give an appropriate reason as to why the washer would not drain, nor could they figure out why. It didn't matter the size of the laundry load or the type of items...towels, jeans, or silky delicates...the washer failed at turning from the wash cycle to the drain cycle. It also leaked because of the lack of draining, and began building up a mold film and odor even though I consistently wiped it dry and left the door opened when not in use. I received no assistance from Whirlpool and was given the runaround and told I must be doing something incorrectly.

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    Verified purchase

    Reviewed Feb. 3, 2017

    I bought the WP Cabrio washer on 10-18-16 from Lowe's. It does not wash well, my dark clothing came out with white spots all over them even after I rewashed them x 3 and the lighter clothing you don't see the spots so you are wearing dirty clothes. Also, it is making a lot of noises while running. WP should pull this model off the market.

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    Reviewed Feb. 3, 2017

    I purchased this front load with the so-called precision dispenser and within a month the stupid soap dispenser is not working as it should and instead fills up with water therefore I never really know when I am out of soap. So far they have tried to repair it twice and they ordered a part for it. Instead of saving soap and water every time they come to fix it they waste my soap and water and never mind the inconvenience of it all. Maybe I should I stayed with LG but nowadays they all suck! For $900 you would expect it to work for more than a month! A lemon. Do not buy!

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    Customer Service

    Reviewed Feb. 3, 2017

    I bought my Whirlpool washer/gas dryer 13 years ago and up till now I haven't had one service call or repair done on either one of them. I have owned a Whirlpool washer/dryer before and I didn't have any problems with them either. When the time comes and I have to buy another set, there is no doubt in my mind that I purchase Whirlpool products again!

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    Customer ServicePriceReliability

    Reviewed Feb. 2, 2017

    Cabrio WTW8200YWO - We purchased this washer five years ago. About a year ago it started getting noisier and noisier on spin cycle. Now it sounds like a jumbo jet taking off. A Google search quickly revealed this is a ubiquitous problem with these washers. As we are in our 70s and don't have kids at home, we are very light users of the washer. First, I would suggest that no one buy this washer. Second, I suggest that Whirlpool should recall these washers. I called Whirlpool and it turns out they clearly know about this issue. The good news is they will offer you a discount on repairs or even on a new machine. The bad news is it will still cost you several hundred dollars to fix their design defect. I suggest that you avoid purchasing Whirlpool products both because of their defective design and because of Whirlpool's unwillingness to take responsibility for these problems.

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    Reviewed Feb. 2, 2017

    My washer is a top load, energy and water efficient model. I am amazed at how little water it uses and how well it cleans. I do have two issues, the capacity looks huge but it will not take a queen size and double sheet set in the same load. It unbalances and then can't seem to get going again. The other issue is that you can't pause the wash and adjust things, you have to cancel and start over.

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    Reliability

    Reviewed Feb. 1, 2017

    The repair technician just left telling us that our Whirlpool Cabrio washing machine is fine. It is a little over a year old, makes LOUD noises as it runs, doesn't get the clothes clean and often doesn't even get them wet. The clothing sits above the water and comes out with pet hair, soap and dry spots. We use it the way the manual directs but it seems to be a totally defective machine. We sure wouldn't sell it to anyone nor give it away to some poor unsuspecting soul. Guess it needs to go to the dump. Shame on you Whirlpool for taking advantage of so many of us.

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    Staff

    Reviewed Feb. 1, 2017

    I was a salesperson for GE for years and thought that they made the best washer for several reasons, but eventually had to purchase another washer which was a Whirlpool. Have been very pleased with my choice and would purchase a Whirlpool again. Washer is 14 years old.

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    Price

    Reviewed Jan. 31, 2017

    I am very upset about this Washing Machine and Dryer. I did my research in 2012 and found good reviews on drum size, water usage, bells and whistles. I purchased the set in Feb of 2013 (it's on Jan of 2017). NOT EVEN 3 years later, I write to say that my washing Machine is ready for replacement! I paid 989.00 for each and last year the Spring on the Glass Top was worn away, I am told because bleach was splashing up in the spring area. Cost to fix with a local repairman... $235.00. Now I noticed a small amount of water on the floor, move the washer and there is a LARGE amount of water Stain and my cycles keep popping up UL. Two separate repairmen (because I didn't believe my trusted first one) tell me the cost for the shot bearings and seals will cost almost as much as a new washer!

    I am a family of 3. I have a daycare so do a few extra loads, but am not using this any more than average to low use. Not to mention that on top of all of this the computer appears to be shorting out and to order a new panel the repairman places that at an EXTRA 300.00. SO UPSET! The dryer dries very nicely and is quiet however, the motor went out 6 months ago and we replaced that, not wanting to but better fix than scrapping it only 3 years into a product expected to last well over 10! The little clip on the door to lock it is also loose and hardly locks now. The repairman is having trouble even finding the small part. Young Couple Expecting to have a brand new 1900.00 washer dryer set last a long time only to be out of warranty and already needing to buy a new set! DON'T EVER BUY A CABRIO WHIRLPOOL.

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    Reviewed Jan. 31, 2017

    After 25 years my Maytag died. It was a Sunday so we just decided to go to Lowe's & purchase a new one. They could not find my 1st choice so I bought the Cabrio. It is the worst washer I could have purchased. It determines the amount of water you need. Our clothes never seem to be clean & it's very noisy. It has no agitator & is supposed to save water. Even putting it on the longest cycle our clothes do not appear to be clean.

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    Reviewed Jan. 31, 2017

    The Whirlpool that I own is very basic, and it does meet most of my needs. However, in recently washing my heavy bathrobe, I had to follow very specific directions to get it dry. Using the "Normal" setting resulted in a soaked robe. After further attempts, I finally got most of the water out so that I could hang dry it. This has happened with other articles (such as a load of knit socks) as well. Simply running the machine on "Bulky Items" does not always resolve the issue, either. "Rinse/Drain & Spin" sometimes helps.

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    Reviewed Jan. 29, 2017

    Our Whirlpool Cabrio washer is 2 years old and also sounds as if it's a jet on the runway preparing for takeoff. The spin cycle started this about a month ago. It is so loud now. It is just SCARY. I am so angry! No recall??? seriously???!!! Rip-off. I will NEVER buy anything Whirlpool again!!!

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    Price

    Reviewed Jan. 26, 2017

    Worst, worst, worst! No water adjustment, sheets and big stuff unbalances it. Sheets and blankets turn into "mushrooms". I have given up and wash everything on whitest whites with extra rinse because that's the longest wash. Sometimes I still get dirty laundry! I do use the bulky choice for small throw rugs but always wash twice with extra rinse. Something NEED lots of water to get clean! I agree with the other haters. It's not cheap but it's definitely inferior and does a lousy job.

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    PricePunctuality & Speed

    Reviewed Jan. 24, 2017

    When I purchased my Cabrio washer 31/2 years ago I didn't bother to check reviews since Whirlpool was suppose to be the best of the best. An expensive lesson! A washer that spits out codes?!?! Who's got time for this? We paid 899.00 plus taxes for it, now we paid a repairman 99.00 to tell us it's not worth fixing. He said the bearings were completely shot. As he was leaving he said his next service call was for the same type of washer! Whatever happened to appliances that last! Going green is all the rage but yet everything from cars to appliances is built to last only a short while. Judging by these reviews I can't believe Whirlpool didn't recall their garbage!

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    Verified purchase
    Staff

    Reviewed Jan. 24, 2017

    Recently bought and had a Whirlpool Cabrio Washer (from Orville's appliances) installed in my home. The very first day I hated it. Worst purchase I have ever made. I spent over an hour picking hair out of my clothes, and hair was also stuck in the crevices of the drum. This is the very worst machine and company I ever had to deal with. They told me, "Too bad." Since there was no mechanical problem there is nothing they will do. I will never deal with either of these companies again. I can't wait to see what the hair build up will do to the machine itself, Had it less than a week.

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    Verified purchase

    Reviewed Jan. 24, 2017

    I bought this Whirlpool Cabrio from Lowes June 2016. It doesn't wash the clothes at all, always detergent marks or clothes just not clean. Now it is making some loud noise during washing cycles (sounds like motor is dying) and I now I have to wait for someone to come out and fix it during a 8-5 time span, so I have to take off work. I will never buy whirlpool again. So very unsatisfied!

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    Coverage

    Reviewed Jan. 24, 2017

    This machine (Cabrio) is a piece of junk. It does not fill up with enough water to cover the clothes, even on deep wash and your detergent will still be sitting on top at end of wash and clothes are not clean. It was a $900.00 machine. We need to file a class action law suit. Worthless waste of money. Anyone know of any remedies to get a new machine from Whirlpool or of any class action suits?

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 21, 2017

    My Whirlpool washer would start up but would not add any water. It sat there doing absolutely nothing. Then it showed a code on the screen. It said to disconnect the power for 1 minute and plug it back in, which I did. I repeated that process several times. Still nothing. It also said to call Whirlpool, which I did. They wanted the Model # WFW97HEXLO and Serial #, I gave it to the gal on the phone at Whirlpool. I was told it would be a week before they could get someone out there to take a look at it. Really!! I work 80 hours a week and live in the country. I don't have a week. When I asked where the service man was coming from, he was coming from another town.

    I asked if there was someone closer. She gave me another appliance store's phone number. They showed up 2 business days later, looked at my washer, verified the code along with the Model and Serial #'s, telling me it was the control panel. I gave that information to them on a Friday, they showed up on a Tuesday. They knew what that code was and what it meant for that make and model washer, but there just had to be a service call in there. The part was ordered on that Tuesday... here it is the following Saturday and the part still isn't here.

    I do not understand what takes Whirlpool so long to ship the part. Do they not care that in this hustle bustle life we live in, we don't have time to wait for a part that may or may not show up. Ship it overnight. That is an option. Making the parts accessible to the service people in a timely manner would make great customer-service. Better yet, how about going back to the 'old-style' washers. This high-efficiency non-sense is highly expensive.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 20, 2017

    I have an Admiral washer (made by Whirlpool) that was purchased December 2, 2010. I live alone and wash only for myself. Model ATW4475VQ1, serial# CO3323387. This means I have used it VERY little. About six months ago, I noticed that when you put it on "super" setting (for a large load), the water will slosh around and come out the bottom. I have had to resort to doing small loads. NOW I have a second problem: January 17, 2017 I took out a small throw pillow and noticed the stuffing was coming out. I figured it was just a cheap pillow.

    Two days ago, I put in another pillow and when I took it out, the ENTIRE SIDE was slit open!!! I couldn't figure out how it got that way so I stuck my hand inside the drum. I noticed a strip of plastic that had shredded off the drum and was just hanging there (yes, and these drums are made of hard plastic!). I pulled on the plastic and a piece of it came off. THIS IS HOW MY PILLOWS GOT SPLIT OPEN, GETTING CAUGHT ON THE PIECE OF PLASTIC THAT WAS SHREDDED. I was extremely irate and called Whirlpool today (they make admiral washers). The representative told me unless I had a manufacturer's warranty (only 12 months from purchase) or extended warranty, there was nothing they could do. I didn't buy an extended warranty because I figured only washing for myself, it should last a long time - WRONG.

    She then offered me to buy some other kind of warranty for almost $320 or get a service call for $90 and then pay for parts and labor. I explained to her that THE DRUM IS HARD PLASTIC & I could not understand how this would happen, that it just began to come apart! She said there was nothing I could do or no one I could contact. Moral of the story? DO NOT BUY ANYTHING MADE BY WHIRLPOOL - and they make a lot of things that you might not be aware of so check before you buy. And definitely don't buy an Admiral product!

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    Customer ServiceSales & Marketing

    Reviewed Jan. 19, 2017

    The Whirlpool WTW7800XW3 Top Loader Washer has a manufacturing defect. The glass popped up and separated from the rear of the lid. Purchased 2011 (out of warranty). Called repairman. He discovered one of the lid springs on the rear side of the unit caused the problem. I called Whirlpool CS and the supervisor asked me what do I want Whirlpool to do about it since there was no recall on this particular model? There really should be a recall on all of the washers from Whirlpool esp. Cabrio type.

    I really believe a scam is being perpetrated on the public. Lowe's, Home Depot and all online vendors need to stop carrying their products until they "clean up" their act. I will never buy anything with their brand or logo on it again. My wife is constantly complaining about the quality of wash we receive from this product. In fact, I hope that the Consumer Affairs Dept. of the US government put them out of business. I gave a rating of 1 star but you know that I wish I could have given a rating of 0 star. Really dissatisfied! RIPOFF! -- P.S. By the way, Whirlpool doesn't intend on correcting the problem because they don't care about customer satisfaction AT ALL!

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    Customer ServiceContract & TermsPrice

    Reviewed Jan. 18, 2017

    I owned a Maytag washer for 30 wonderful years, so I of course bought a new one. I have battled with my Maytag (Whirlpool) front loading stackable top of the line washing machine for 2 1/2 years. It will not drain, yet sometimes it will. I have played every game with this machine to figure why. I had a repair company out 5 times while it was under warranty and they could never find the problem. It is totally unpredictable. If I could bill Whirlpool for my time and anguish I would own this company!

    They now say it is the computer board and I will have to pay $350 for a new service contract to fix the machine. I not very politely said that they should pay me for all my emotional abuse. They offered me another option saying they would pay for a service company to come out and look again. However, I would have to pay the labor and material cost. Since I have a stackable unit and it would take 2 technicians I would have to pay $90 for the second person. I was so mad that I called Whirlpool back and they refused to offer me that $350 charge and just said sorry. I are fortunate to have a lake house which needs a new washer. Guess what? It will NOT be a Whirlpool product. I wish I could go to the store where I purchased this holy terror and picket!

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    Installation & SetupPriceReliability

    Reviewed Jan. 17, 2017

    Purchased washer and dryer combo on 07-08-2013. I have a family of just 2 now. Under normal conditions I thought the machine should last 12 to 15 years. After 2 years of service the bearing and seal on the tub failed, I had to order parts and rent a tool to install. Then after 3 years had to replace suspension kit for the tub. Now after 3 1/2 years the water drain pump has failed and the sensor on the motor is acting up. This machine listed for $800. I did not purchase extended warranty but I have repaired myself. If I had not repaired myself the cost would have exceeded the cost of new. I have now purchased another maker's model machine. I think Whirlpool should buy this machine back.

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    Price

    Reviewed Jan. 17, 2017

    We bought this washer on 9/05/09. Recently, it sprung a leak due to a worn out seal that the repairman said would cost more to fix than just getting another washer. You would think this might be cause for distress, but I literally jumped in the air and clicked my heels with joy! This washer has been nothing but a pain. First of all, I have to pre-soak every load before washing or the clothes come out just as dirty as they went in. I would set the timer on my stove to let me know when the 40 min soak cycle ended so I could change it to wash. Then I reset the timer for another 40 minutes. I also learned the hard way, that using any kind of heavy duty setting would turn towels into a pile of yarn. This washer cost $998, and guilt is the only reason I didn't replace it years ago. Ding Dong the washer is DEAD!!!

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    Price

    Reviewed Jan. 13, 2017

    Whirlpool Cabrio Washer model # WTW6800WW1. Bought it July 2009 and it broke Jan 2017... 7.5 years old. Cost to repair $715.00. The technician recommended that I just go ahead and buy a new one... not worth the while to fix. I paid $900 for this machine in 2009. This is an expensive machine, not a cheap ass one. Shame on Whirlpool for selling products that don't last and for making it unaffordable to fix.

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    Verified purchase
    CoveragePrice

    Reviewed Jan. 10, 2017

    My 15 year old front loader quit working and was going to cost more to repair than we thought was worth it. So, we went shopping at Home Depot and based on discussions with salespeople ended up with the Whirlpool cabrio toploader. What a mistake. I am so disgusted with this washer I don't even know where to start. If there was any way we could return it we would do so. The clothes come out wrinkled, twisted, absolutely covered in pet hair and detergent and fabric softener residue. Yes, I'm using HE detergent, in the correct amounts. Yes, I've read the manual front to back. Yes, I've tried all the troubleshooting suggestions. No, they don't make a damn bit of difference.

    I would give anything to have my old front loader back. It was a great little machine that did a wonderful job of cleaning our laundry. Pet hair was washed off, I could lay things out to dry and they weren't all wrinkly and did not require ironing. Just about everything that comes out of this cabrio machine that I lay to dry needs to be ironed before it can be worn. It is just a horrible, horrible machine and Whirlpool should be ashamed of themselves for foisting this off on unsuspecting consumers.

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    Reviewed Jan. 9, 2017

    I hate this washing machine (Whirlpool Cabriolet) with every ounce of my being. That may sound harsh when talking about a washing machine. But, I assure you it is warranted. I have owned many washers in my day. This machine came to me after a family member passed away. The machine was almost new and had not been used very much at all. I found out very quickly that in order to simply wash a load of laundry could take as much as four hours. Every time you go to do laundry you get continuous codes and alarms.

    So it is a series of trips up and down the stairs to reset the machine, try to equalize the balance, and in many cases I have to unplug the machine and reset it all together. I have researched it extensively. And I have followed the instructions in the manual and from online instructional videos trying to resolve the multiple issues. I cannot wait to get an average everyday washing machine that is not too smart for its own good. I hate, hate, hate this machine!!!

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    Customer ServiceCoveragePriceReliability

    Reviewed Jan. 6, 2017

    My WTW4900BWO failed after about 2 1/2 years. Out of warranty, but I called Whirlpool Customer Service and was initially delighted that they offered to sell me a repair warranty that would cover the repair of my broken transmission. Was told that through AIG Insurance, I would have a repairman at the house "tomorrow to repair the washer". A few hours later, their contracted local repair service called to try to push appointment back a day but I refused since I was told my washer would be "repaired tomorrow".

    They showed up the next day in a old faded van, diagnosed the problem and then told me they would have to get "authorization" and come back in 3-4 days. A couple of days later I received a voice mail from AIG saying that since the cost of repair was more than the cost of the premium, they were canceling my policy & would refund my money. So a week later I still had a broken machine and no solution other than buying a new one or paying the cost of a new one to repair. Moral of the story: Whirlpool builds unreliable washing machines (and water softeners) and their customer service will promise you a repair that may not happen. Don't buy Whirlpool, but if you feel compelled, you better buy an extended warranty and cross your fingers. That said, we always had purchased GE appliances and never had a problem.

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    Reviewed Jan. 4, 2017

    I cannot adequately express my dissatisfaction with the Cabrio washer and dryer that I purchased couple years ago. I will never buy a Whirlpool product again. That includes Maytag; Kenmore; or Amana products. I have had nothing but problems from the start. The washer sounds like jet engine taking off in the spin cycle. I found out the washer needs new tub bearings ~ $200. The washer is tearing up towels during the wash cycle not sure what the cause is.

    My washer will only wash clothes in certain cycles (bulk). I keep getting error codes in normal or other cycles. The washer takes long time to fill so it times out during fill cycle. I replaced fill lines and checked for blockage, everything was clear. The washer probably needs either new motherboard or water inlet valve. Not sure which, maybe both? It is impossible to wash a load of clothes without getting the "UL" unbalanced load indicator. I also have problems balancing the load. I have taken wet clothes out and put them back in with no luck. It takes hours for a load to finally wash.

    The dryer has had its problems. I just replaced the belt tensioner on the dryer because it was making a terrible screeching sound. The noise was very annoying. I am very disappointed with quality of Whirlpool products. However, don’t worry about improving customer relations because I will never buy a Whirlpool product again. P. S. How come you have not issued product recall? There are 1,000's of similar complaints concerning the Cabrio washer. Frustrated customer.

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    Reviewed Jan. 3, 2017

    Whirlpool Clothes Washer Model WTW4930XW1 - We have experienced tub overfilling on (2) separate occasions with this washer model in a period of time of less than (2) years. Through extended warranty service purchased, a technician came out the first time; declared nothing explainable to cause the malfunction, re-calibrated the control panel, and off he went. This second event occurred much the same as the first; happened to walk in to notice water on laundry room floor and witnessed overflow out the lid on top. We have carefully washed additional loads after this second event without a similar malfunction. From my online research, this sure sounds like a faulty pressure switch not sensing high water level in the tub. Any other thoughts?

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    Reviewed Dec. 29, 2016

    We bought the Whirlpool Cabrio forcibly when our 20-year-old top load whirlpool finally gave out. The Cabrio sucks. It does not get anything clean, it ruins clothes due to low water which creates friction, clothes are left wrinkly, smelly, pilled with lint, stinky and unclean. I've had it for a year and I've given every cycle a chance. It simply does not do what it is supposed to.

    The HE washers are supposed to reduce water, but having to rewash everything several times with load times up to two hours not only increases the amount of water used but increases the amount of energy used. Our electric bill has gone up $30-55 a month on average. This doesn't even account for the fact that I'm spending nearly 16 hours a week doing laundry for a household of five. That's nearly triple the time I used to spend on laundry. From having to pretreat even the most minor stains to spending hours trying to get the wrinkles out, and having to remove pills of lint, to the fact that one wash cycle does not get the odors out nor the dirt out therefore multiple cycles are required.

    I honestly think I might spend less time if I hand wash everything, I certainly would get them clean and deodorized. UNFORTUNATELY Government regulations force the consumers to buy HE washers so our choices for clean deodorized clothes are non existent. If I had to do it again I would buy a used non-HE washer knowing it would run another 10 years and actually get my clothes clean.

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    Customer ServiceInstallation & SetupContract & TermsPunctuality & Speed

    Reviewed Dec. 28, 2016

    Six months after purchasing my Whirlpool Washer model number WTW5000DW0 I would hear what sounded like rocks in the bottom of spin drum during spin cycles. Then noticed it was taking longer for clothes to wash and sometimes the water did not completely drain. Called for Service under LOWE'S warranty (the worst people to deal with). Tech comes removes a penny and dime and tells me that is the problem. Leaves. 45 minutes after he leaves there is the noise again. Call and set up for this Service Company to come back. Even though they went out of business prior to the appointment Lowe's Service would not listen to me and insisted I stay home ALL DAY for someone who did not show up. Repeated calls to the Service Company resulted in nothing - phone disconnected.

    So finally after much frustration I am given new appointment with new Service Company - PARRISH. Tech comes in here five minutes and wants to know the sound, I explain. He checks out the unit and tells me it is a major problem and the part and labor will be costly. Best if they just replace the machine. His added comment - I see a lot of this. So if this machine is such a problem why was it not recalled? I am getting a replacement as I have warranty and machine was not a year old when problem started. Lowe's Service Contract is another problem but I will deal with that later.

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    Customer ServiceReliability

    Reviewed Dec. 27, 2016

    I bought a Whirlpool front loading washing machine 5 years ago, which has given me constant trouble. The computer on the machine is not working. When it is fixed, the machines makes extremely loud grinding noises and frequently the spinner does not work properly, leaving you with heavy sodden wet clothes. Whirlpool's guarantee is very limited and customer service is unhelpful except to apologize for your horrible experience. You will have to pay for a technician to diagnose the problem. I will have to replace this costly machine after just 5 years of unreliable service. I would never buy a Whirlpool product again.

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    Reviewed Dec. 21, 2016

    Whirlpool Cabrio, H2 washer system type 588 01, serial # c0303 10 - We have been in our condo 5 years. The washer & dryer was here and new when we moved in. I have been displeased with it from the start. It takes forever to wash through a load, and the clothes are just as dirty after being washed as before. I soaked some whites in Clorox overnight and ran through using Tide and Downy. Then the stains and dirt were still there. I ran them again it was not any better. I had a professional from Hagadorn come. They could not find anything wrong. It cost us about $100.00. Others in our area have the same complaint. I have never been satisfied with this wash. It just does not get the clothes clean. Please help!!!

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    Customer ServiceStaff

    Reviewed Dec. 15, 2016

    Whirlpool Calypso Washer - Bad part...terrible customer service. Agent told me I should buy a better brand. Wow! First time I was hung up on. Brand new wash plate ordered. Has a split in rubber seal around the outside of wash plate. Pulls threads on towels and rips them to shreds and drags threads under rubber ring. I now have hundreds of my good towels in shreds. If the part was manufactured without a split in it it would not catch on the towels. No one will listen or care from Whirlpool. I will never buy Whirlpool again!

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    Staff

    Reviewed Dec. 14, 2016

    We purchased this combo from Lowe's; checked my account and saw we were double charged! Got the charge adjusted; jeez. Bought this size to do comforters and large loads, but nothing large gets completely wet. Our clothes started to mildew as Affresh does not work. I'm allergic to mildew and got headaches. The mechanic said this mildew is because all the action is under the basin and you don't want to see how black it is under there. It began to leak as buildup went into the bleach dispenser, and it turned black.

    He said to run a gallon of white vinegar in the clean cycle once a month, and this did work. I did a clean out with Castile peppermint soap, several white vinegar treatments, and got rid of the mildew and the (clog related) leak. I now use Molly's Suds powder. I was shocked to read on the Molly's site that mfg does not have to list all the terrible ingredients in commercial detergent, which is not helping you or the machine.

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    Customer ServiceInstallation & Setup

    Reviewed Dec. 12, 2016

    I bought a top of the line Whirlpool front load washing machine (WFW97HEDW0) and drier with my new construction house. After a few months the washing machine began making a loud, banging noise during the spin cycle. Then about a month before the 1 year was up the unit broke and dumped all the water in the drum into the catch pan it was installed on. I called for service and someone showed up in about 3 days. The tech opened the unit and found that the plastic/composite drum the spin unit was contained in split in half all the way around. The tech exclaimed he had never come across this issue and would report in what he found but that he did not have the part and it would most likely be a whole new unit but that it's up to whirlpool to make the call. I would find out that whirlpool had decided that the unit can be fixed and they have ordered the part and would call to schedule the repair.

    A week went by, with no word. I called warranty service company, Via Services, and they tell me that the part is on back order and that it would be two more weeks before it would come in. Now we're looking at being without a washing machine for a month. I communicate this to the builder and they somehow get whirlpool to come out a week earlier than they said they could. The day came for the repair and two techs take nearly 8 hours to repair the unit (how is this efficient?).

    After the repair the unit ran with an odd noise that I attributed to the way it was stacked. A month goes by and two days after the 30 day repair warranty I go to do a load of laundry and the unit turns on but won't run. I called for warranty work because it was clearly not repaired sufficiently. I schedule a tech visit which is for a week after. The day come and the tech says he can't fix the unit without charging me for the repair because it is now out of warranty and if I have the extended warranty then I need to set that up with the extended warranty group. I send him away because I had just paid for the extended warranty. I called whirlpool for the extended warranty work and they schedule a repair contractor to come out in 3 days.

    The repair contractor calls me directly to confirm if the unit is side by side or stacked. I let them know that the units are stacked and they say they can't repair it because it's a two tech job and they don't have enough techs. They send me back to talk to whirlpool. Whirlpool then notifies me that because it's stacked I have to either unstack it myself or hire someone to unstack it for me. Well, I can't unstack the unit by myself and why should I have to pay someone to unstack it when that's what the unit was designed for? At this point I am going back and forth with the builder to get a refund so I can replace the unit. I will forever steer clear of any whirlpool or subsidiary products. The products are flimsy and the service is no better.

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    Reviewed Dec. 9, 2016

    Just want to pass on update on my dryer situation. Purchased a Whirlpool WGD4900XW1 3/9/13. The motor went out 6/22/15. Now Dec 2016 the replaced motor went out again. Whirlpool says... "So sorry, we can get you a discount on a new one..." ABT is giving me a break on the part so I am going to go ahead and fix it one more time. I assume in another 18mos I will be looking for a new dryer! DO NOT BUY WHIRLPOOL DRYERS. THEY ARE CRAP!! My brother also purchased a Whirlpool & it died about the same time.

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    Customer ServicePrice

    Reviewed Dec. 8, 2016

    I have had this machine (Indesit IWDE126 Washer/Dryer) for a very short time; the washer is great. It does a 20 minute daily wash which is good however the dryer part screws up everything you put into it and ironing, even with steam, makes no difference at all. The WORST part is the organisation DON'T CARE. I wrote to the Chief Executive, Jeff Fettig, who neither acknowledged my complaint or responded to it. I made this complaint in October 2016 and STILL do not know what the outcome is. If you are reading this review I honestly would look elsewhere for a better machine. Try MIELE. They are expensive but 2000% better.

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    Reviewed Dec. 6, 2016

    We bought this combo at Lowe's and was looking forward to their arrival. Unfortunately, we have had so many problems with both appliances. The washer is constantly having an error and we can only wash clothes on the quick wash cycle or else it will shake like crazy, get an error, and stop. We had the washer a little over a year when we had someone come look at it. We were told there is something wrong with the load sensor and it was going to be $350 to fix it. As for the dryer it will dry for a little bit and completely stop (no error) and restart later on by itself. I have been a devoted Whirlpool customer but not after this. I thought it was only us having these problems but obviously not. They have discontinued this set. No recall... ridiculous.

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    Reviewed Dec. 4, 2016

    In the first year of my Whirlpool Washing Machine, the motor quit working entirely. Fortunately, the machine was under a 1-year warranty and the motor was replaced by a Whirlpool service technician. My big complaint with this washing machine is this: Even though you select "hot" water for the wash cycle, the machine has sensors in it that only allow the water to get lukewarm. If it senses the water getting too hot, it adds cold water to bring the wash temperature back down to 78 degrees F. Next time I will do my research and buy a machine that actually allows one to use "hot" water.

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    Staff

    Reviewed Dec. 3, 2016

    Bearing on washer drum began getting louder at two years. Service man stated that Tide and a few other detergents were destroying the washer bearing seal. He told us that neither Tide nor Whirlpool will admit the problem exists. The cost of repairing the washer is close to the purchase price. Whirlpool should be subject to a class action lawsuit!

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    Customer Service

    Reviewed Nov. 30, 2016

    I had purchased this washer from Lowe's last September and had problems almost immediately. First of all the lid would lock and hold my clothes hostage till it decided to reopen which could be days. Finally it never opened again. Called customer service and sent someone out. It took almost a month to get it back to running. 1 week for him to show up then 2 more weeks for the part to come in 1 more week for him to grace me with his presence again. Had to call again because the mother board then went. Another month. Now just out of warranty I go to wash and it's dead. No lights on nothing. This machine is the biggest pile of garbage and waste of money I ever spent. Barely made it 1 year.

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    Punctuality & Speed

    Reviewed Nov. 29, 2016

    My landlord purchased a new Amana washer (NTW4605EW0) Labor Day weekend 2015. It started having issues in the spring, so we went through the process of utilizing the manufacturers warranty. Apparently, Amana, part of Whirlpool, requires 5 attempts at repairing the machines before replacing. Okay, so starting in June 2016, we arranged service appointments 5 times and replaced 1 part, then another, 4 times. Clearly, that part is defunct. Right?

    Fast forward to September and then into October. Get a new washer, and not the one I preferred. We got the Whirlpool WTW4816FW1. Before the installers leave, we are having the SAME issue. Stops midcycle, doesn't finish cycle, sometimes stops while filling, or while full, or kid wash, or mid drain... But now with the new washer, the drain and spin cycle thinks it should FILL instead of drain... and Whirlpool said they would get someone out the next day, a promise they cannot keep because they don't supply the repair guy, they source with local companies.

    So, the company ordered 3 parts... That could be the problem. And 4 days later, 2 parts are on freaking BACK ORDER. Parts arrive. All new parts replaced. Machine still doesn't work. Outlet tested by us and them and it is fine. The techs think there is some kind of RF interference. Turn off sensor light, which is on the same wall, unplug power to wifi router (which outdates the washer). Still, doesn't work.

    I have spent half my week, every week, since June, restarting my washer, unplugging the damn thing, waiting, and waiting, trying again and again and again to wash 2 loads of laundry a week... Literally takes a week until the damn thing does its job. Whirlpool is sent us a replacement washer. Can you guess what happened the first time we started it? SAME ISSUE. Cycle will not complete. Sometimes it dies before it even fills. Sometimes it dies while filling. Sometimes, it will fill and fill and drain and fill and fill and drain and... never stop filling. Or, the fun one, the drain and spin cycle thinks it is suppose to fill. Continuously. And then, suddenly, after unplugging it for 1 hr, or 24, or 72 hrs, it will work fine for 1-7 cycles. Nothing is consistent except that it doesn't work consistently. HAS ANYONE HAD THIS MUCH TROUBLE???

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    Reviewed Nov. 29, 2016

    17 month old Whirlpool duet washer door lock broke. ($300) repair! Had given my old (13 years) set to daughter when I moved. That set has never had a repair or problem! Why do they keep making things with more bells and whistles we don't need and so cheaply made? Frustrated, annoyed and becoming cynical in middle age.

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    Customer Service

    Reviewed Nov. 29, 2016

    We have purchased the Whirlpool washer and dryer after Sandy and it has been a disaster. This is the 5th time we are changing the computer board in the washer and the dryer almost set the house on fire. Thankfully, we purchased a warranty. However, parts are taken forever to get approved. Will be purchasing a new set once the warranty expires and it definitely will not be from Whirlpool. Absolutely horrific quality and terrible customer service.

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    Reliability

    Reviewed Nov. 29, 2016

    I cannot adequately express my dissatisfaction with the Cabrio washer, and I wish I had never purchased! Clothes have to be washed, then rinsed a second and sometimes third time to remove residual detergent and lint. Water efficient - NOT! When I can afford, I will replace this piece of crap with a reliable washer WITH an agitator! DO NOT WASTE YOUR MONEY ON THIS INEFFICIENT MACHINE!

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    Customer ServiceStaff

    Reviewed Nov. 21, 2016

    I had my washing machine for about 10 days before it stopped working. I did about 4 loads of laundry. We have had 3 repair people come check it out, all referred by Whirlpool. They each had a different theory on why it wasn't working properly. I'm now waiting for parts to be delivered and then service to be scheduled. When I contacted customer service, I was told (after waiting on hold for about 1 hour) that it was "customer misuse." Ahem, first I heard that, and I think I know how to use a washing machine.

    I asked to speak with a supervisor. More waiting. "Tina" (#**) told me she will contact the service company about the parts. I told her to please conference me in on the call because I want to hear the outcome (and I don't want to wait another 1+ hour to reach customer service again). She put me on hold and then disconnected me! Really, all this time and 3 service people... Would be cheaper to just replace the machine altogether. What a headache!

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    Reviewed Nov. 18, 2016

    If I fix this washer I will have been on 3 motherboards in the 5 years I have owned this machine. That is inexcusable and indicative of crap quality control and manufacturing process. I should not have to replace the control board at these intervals or, within 5 years, at all. I will never touch another Whirlpool appliance again.

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    Customer Service

    Reviewed Nov. 14, 2016

    Had washers model # WTW8500DCO repaired after being install for 14 days. Have had washers repaired every 90 plus days because of constant electrical and mechanical failures. Would not ever buying another whirlpool appliance to my worst enemy. Customer service is a total failure. If you ask a question after talking with you for 5-8 minutes and they don't have an answer they start saying "HELLO, HELLO? I have to hang up. I can't hear you." Just a really sad business. Stay away!

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    Reviewed Nov. 14, 2016

    I have had almost all the same issues everyone else who reviews the Cabrio WTW7800XWO washer. Now, the spring loaded lid won't stay up, so we have to use the Downy bottle to load the clothes. Thankfully, I have not had the lid crack... yet. We have had it serviced once while under warranty, that tech told us it wasn't good to wash small items, like socks. Are you kidding me? Now, the heavy lid falls on you while you are loading. I also have the Cabrio dryer, and we have fixed that more than the washer. DO NOT BUY A WHIRLPOOL CABRIO. We bought it because it was the largest unit in the store, but it is junk.

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    Price

    Reviewed Nov. 14, 2016

    I have had the Whirlpool Cabrio washer and dryer for the last two years. I HATE them. We purchased them from Lowe's at a price point of around $800 each. What we expected and what we got were two different things. The washer was horrible from the beginning. It is impossible to wash a load of clothes without the "UL" unbalanced load indicator. It is impossible to balance a load. I have taken wet clothes out and put them back in with no luck. It takes hours for a load to finally wash. I have all but given up as I have been told it us unrepairable and too costly! Now the dryer has decided it will no longer dry clothes. It has never been a good dryer but now it takes at least 120 minutes to dry jeans. Do not buy a Whirlpool! I will never have another Whirlpool product in my home... RIP OFF.

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    Punctuality & Speed

    Reviewed Nov. 13, 2016

    Too many times my clothing comes out dirtier than what it was going in... Sometimes my clothes come out dry in spots, never washed, lint and white soap spots on clothing as if never washed after a whole cycle. Huge waste of money and time. Can't trust any positive reviews about Whirlpool, they have to be rigged!!! I will never purchase another Whirlpool product again.

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    Customer Service

    Reviewed Nov. 12, 2016

    Purchased Whirlpool set from Lowe's March 2016. Washing machine is not worth the metal it's made from. Clothes are dirtier after the wash. All white linens are ruined! Clothes won't rinse or spin dry. Whirlpool won't reply nor will contracted repair return. The last repairman told us we would be better off taking the clothes out back and wash with hose because the Cabrio is useless and nothing can be done to fix it. I contacted place of purchase (Lowe's). They won't help due to not buying warranty thru them. Stuck with the worse washer ever... never again Whirlpool.

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    Price

    Reviewed Nov. 12, 2016

    This product is not even worth 1 star mark. Like everyone else the Whirlpool Cabrio top loader does not clean clothes well. It leaves streaks of dirt and lint. It does not agitate well at all and does not put enough water to the point where some of the clothes don't even get wet. I had a repair guy that was selected by the warranty company to come fix it and we were told that this is a problem with the machine and there is no fix to it. I am now stuck with a $500.00 machine that doesn't clean clothes. Hopefully Whirlpool will have so many complaints they will at least find a fix to this machine. In the meantime don't waste your money like I did.

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    Staff

    Reviewed Nov. 11, 2016

    Purchased a Cabrio Top Loading Washer and Dryer 3 years ago from Lowe's and our clothes have NEVER even come close to coming clean without spending a ton on stain removing aids, which only work part time. So I approached the salesperson at Lowe's and I was informed (after the fact) that the Cabrio top loaders had poor ratings due to the fact the basket only spun 30 times a minute whereas the front loaders spun 300 times a minute. So after 3 years I'm forced to bite the bullet and purchase another washer. Ever since they purchased Maytag, their quality control has gone down the crapper. Now I'm going back to the old reliable, the agitator washer. Newer is not better in this case.

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    Customer Service

    Reviewed Nov. 7, 2016

    We purchased our Whirlpool Cabrio platinum washer about 3 years ago. I am completely frustrated with it. When it is on spin cycle, it sounds like a freight train going through my house. During the rest of the washing... it squeaks. And right now this is the 5th attempt to "wash" the same load of laundry. Because it keeps getting unlevel and it will not continue after I move the clothes around to get it level. So I have to start all over. There is not a spin cycle option that is available by itself. Every time I have to choose the "rinse/drain/spin option. Obviously it is not under "warranty" anymore! Only a one year warranty... really pathetic! And when we called they offered us a little discount to buy another one. No thank you!!! Won't ever buy Whirlpool again.

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    Punctuality & Speed

    Reviewed Nov. 4, 2016

    We had purchased matching Whirlpool Cabrio HE washer and gas dryer. Both appliances were worthless. Same problems as everyone else. Clothes did not come clean. Had to put it on bulky items just to clean the clothes due to lack of water. Funny how all the older machines that actually put water into the machine cleaned clothes. Went through a motherboard (computer) for both the washer and dryer at $250 each. Washer had repairman out at least 12 times over 3 years. Never again would I purchase a Whirlpool.

    We went to our local appliance dealer and purchased a Speed Queen. These are like the older ones. THEY WORK! They use the correct amount of water and wash your clothes in half the time. 22 minutes per load! You can open the lid while the water is running in and load your clothes. Gee, what a concept. Only company still making them in Wisconsin, United States. Go Wisconsin! They back their product with a 20 year warranty. What?? Who does that anymore? Companies who stand behind their product. We love our new Speed Queen.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Nov. 3, 2016

    I purchased Whirlpool Washer WTW4815EW on December 29, 2015 for my tenant's apartment and by October 7, 2016 it was not working. I called Whirlpool for service since the product is under warranty. The closest appointment was more than 2 weeks out. On the appointment date the technician called me and said he was on his way to my house which is more than 30 miles from my tenant's apartment. The technician said he could not service the tenant area as that was a different group, so we rescheduled for a week later.

    A week later no one shows up, so I rescheduled yet again for November 3rd and drove myself to wait for the service person who was supposed to be there between 8 am to 12 PM. At 11:40 I saw there was a 10:36 am Whirlpool attempt to call me but no message was left. When I called back they told me the technician called in sick and they called at 7:30 (my iPhone indicated 10:36 am). Now they say someone will come on Saturday November 5th. It will be one month on November 8th with no working washer. While it is bad enough the washer stopped working in less than one year their service support is even worse than the product.

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    Customer ServiceCoveragePrice

    Reviewed Nov. 2, 2016

    Most dissatisfying experience with Whirlpool. In 2013 I bought a stackable Whirlpool washer and dryer. Everything worked well for two months, and then the washer started having problems. The washer memory board unit (MBU) needed to be replaced. This was done under warranty. One and half years later I started getting the error F07 which means an electrical problem. I called Whirlpool and they told me a technician would cost $85 for a service call. I delayed the call until today.

    The technician came, did a diagnostic and then advised me that I would need a new MBU. The cost plus labour amounts to almost the cost of a brand new washer. To add insult to injury, Whirlpool advised the service call would cost $89. (They upped the price since my last call.) You can imagine my shock when the technician told me that the $89 covers the first 15 minutes. I paid $133.34 for one half hour diagnostic testing and to be told I need a new MBU which is on back order for at least 6 months!!! My recommendation is - NEVER BUY any Whirlpool product ever.

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    Price

    Reviewed Nov. 2, 2016

    Do NOT buy this machine. This has been the worst washer I have ever owned. There are times when my clothes come out of the washer and parts of them are STILL DRY! I pulled out a pair of pants I had worn while cleaning my attic and the cobwebs were still attached to the legs! Whirlpool basically told me, "Tough luck, you bought it, we're not doing anything," when I complained the day I bought it, and now years later it it continues to get worse. The machine was too expensive to just get rid of, but customer be warned - do NOT buy a Cabrio!

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    Staff

    Reviewed Nov. 1, 2016

    Top loading HE machine. Washer does not clean. I have tried all manufacture recommendations, changed detergents and tried laundry boosters, all to no avail. Tshirts, pants and socks routinely come out of the wash dirty and must be re-washed. This negates any energy savings. Also, the noise from the spin cycle is very loud - the washer is on the second floor but I was told by sales person that this would not be an issue with top loader. Overall, very disappointed and after all these years, I have finally given up on this washer and will junk it.

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    Reviewed Oct. 30, 2016

    Whirlpool washer Model WGD4815EW1. Bought this washer just about 4 months ago and right away I hated it but was told by people that all the machines had gone to the lid lock and that the government had mandated the energy saving devices on the machines so the machine will only put just a little water in the machine. I have been VERY VERY unhappy with this machine.

    My husband figured out a way to bypass the lid lock mechanism. Then after washing clothes many times I found out in order to get my clothes clean I had to just set the dial to Bulky every time OR I had to wash the clothes 2 times to get clean if I didn't. Once we bypassed the lid lock and then I figured out where to put the knob so the clothes would come clean I was fine until last week the machine just would NOT wash or do anything... it filled with water and just sat there until my husband got the water out.

    I located a Speed Queen from an appliance store and I am much happier. It does not have the CRAZY lid lock on it. I realize that some children are apt to mess with the washers. But I don't have children anymore and when I did I had a laundry room with a lock up high on the door so they could not play in the laundry room. I don't understand why this so called mandate could not have been done in a way as to allow those with kids to have the option on the machine with a built in code device to set the machine so the lid will lock and those of us without children in the house to opt out of the code to set the lid lock. NO REASON why we can't have a CHOICE.

    As far as I see it is a way for the government to try control more where they need to keep out. The cars have been designed with safety locks for children to keep them safe, but it is up to you to choose to use them. Same principle! Now for the mechanism to make it so the machine will only put so much water in the machine to wash. You're NOT SAVING any ENERGY or WATER if you have to wash the loads twice!! This whole mandated business with the newer washer machines is a huge JOKE on everyone.

    I will be searching out used machines and having them rebuilt because I don't EVER plan on buying another one of these newer machines. If enough people stop buying them the manufacturing companies can raise some cane with the government to get the mandate lifted. NO I will not buy another Whirlpool washer. I encourage some of you out there who LOVE a challenge to figure a way to change the stupid motherboards on the newer machines and create a great business for yourself because if someone else can create it you can recreate it.

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    Reviewed Oct. 29, 2016

    After purchasing the "High Efficiency" washing machine we have had so many problems. First of all, your detergents, fabric softeners, bleaches, etc., must also be "High Efficiency", another added expense. We purchased a larger machine so we wouldn't have to do laundry every day, well that didn't work, we're doing more work now and the clothes have to be washed over on many occasions. The machine doesn't actually get the clothes clean, it spits in some water every few minutes. Takes forever to wash even the smallest load. ALL of the clothes come out twisted, inside out and totally wrinkled, even though they weren't prior to being placed in the washer. We've actually had to start ironing clothes that in the past didn't need to be.

    The barrel is so deep that I can't even reach in to get the clothes out, I'm 5'2", my husband 6'1" has to take the clothes out, then comes the next part. Because this washer machine 'works' the way it does, the clothes are almost completely dry coming out, then we have to take all the clothes, untwist them, turn them right-side out. There are times when we have to put the clothes back in the washing machine and set the rinse cycle at a differently so there is still moisture in the clothes. Then we put them into our Whirlpool Dryer - also a joke! These are such poor designs, they shouldn't even be on the market!

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    Reviewed Oct. 29, 2016

    Worse washer I ever had. Doesn't get the clothes clean. Called repairman. He said it's designed to only fill machine so far so the country can save on water. Meanwhile I'm washing the clothes twice, so what water is being saved? Government idiots!!! Can I get a new washer not unless I pay for it. Now just wasted money on a new washer and now my water bill is twice as much! Go figure!!!

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    Customer ServiceStaff

    Reviewed Oct. 29, 2016

    About six years ago we purchased a matching Whirlpool HE washer and dryer from Lowe's. Because of some previous issues we had had with a dishwasher we had bought, and at the direction of a repairman, we bought the 4 year extended warranty when we bought the washing machine and dryer. Thank heavens!!! About 3 months after the manufacturer's warranty expired, I began to have issues with the washer. Again, thank heavens I had purchased the warranty through Lowe's because after 6 visits from the repairman to fix one problem after another, Lowe's finally "junked" the machine and said it was no longer cost effective to try to repair it. I was SO frustrated! And, attempts to contact Whirlpool regarding the issues were COMPLETELY useless!!! Thinking it was just a fluke, I replaced the broken washer with another exact model (I know, I know... should have done my homework!).

    This time, after replacing the motherboard within two months of owning the new machine, the machine began to work fine, and washed great! Again, I thought I had just gotten a lemon with the previous machine. But, here we are 4 years into owning the "new one", and it has completely quit working. Clothes smelled like mildew despite cleaning the machine as recommended. So, I called out a repairman, he said the transmission had gone out and it would be cheaper to just replace the machine. What?? I spent almost $700 on it only 4 years ago! When I told him this, his response was that he had seen repeated problems with this machine and felt like they were disposable washing machines that you had to figure would only last a few years before having to be replaced. Again, WHAT??

    I don't know about everyone else, but I don't have $700 to throw around every 3-4 years to replace new appliances because the manufacturers can't/won't make a better product. We had owned a Whirlpool dishwasher, and it had all kinds of problems too. So, once again, I contacted Whirlpool about the washing machine and got nowhere!!! SO disappointing!!! Absolutely the WORST customer service I have EVER seen!!! On hold forever, only to talk to a customer service rep who not only sounds bored to death with their job, but certainly less than sympathetic (probably from having to field questions all day long about the poor quality of the product), and less than helpful because Whirlpool has no desire to fix the issues. Needless to say, I will NEVER own another Whirlpool appliance again! SO disappointed!!!

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    Customer ServiceCoverageStaffReliability

    Reviewed Oct. 28, 2016

    Last year I purchased a Whirlpool washer at the suggestion of a friend who works at Lowes. It was dented and reduced, but my 20 year old Maytag, although still chugging away, was due for replacement. Am I sorry I did! My husband has recently broken his hip and we were caught in Hurricane Matthew just 1 day after I brought him home. We were forced to evacuate. Upon returning with a mountain of laundry, I found my washer lock light blinking although the washer had not been running when we lost power. I tried opening it but could not. I unplugged and reconnected power to no avail. I called customer service only to find we had to wait 2 weeks for a Whirlpool repair person. He arrived yesterday (Oct 26, 2016) and charged $95.00 to tell me this was an almost universal problem with Whirlpools and the company was aware of it. He called this morning to tell me the required part would cost $495.00! The entire washer cost approx. $500.

    He stated that he thought Whirlpool should have covered the cost as it was not far out of warranty and a known defect, but he could not get Whirlpool to assist financially. I tried calling myself for an explanation of the fact that they knew these machines had a defective part and yet they sold them. I got a song and dance from the rep. Although my husband was unable to help and I am a 65 year old woman, I went out and bought the cheapest machine I could and manhandled it home and connected it. It is afternoon and I am on my 4th load of well overdue laundry, no thanks to Whirlpool. I intend to make this story public through every internet forum I can find. I have a large extended family and friends and I will make sure they do not purchase Whirlpool appliances if they are looking for a good product and good customer service. I will also be sure to never buy a Whirlpool appliance again.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Oct. 27, 2016

    A new washer, kept in pristine condition, indoors in an upstairs laundry room, used by 1 person for 4 years should NOT rust out. I took pictures and sent them to Julia ** a company representative after she offered me a discount on a new washer but would not send me an email with directions like it was some kind of secret until I insisted several times. The email simply had her phone number. I was to let her know the models I would be interested in and she would tell me if those were available for the discount. Then the company would charge me, deliver the new one and charge me to install and remove the old one. How is this for a great company. I sent her the models I might consider. No word back. Whirlpool, not looking like a stand-up company to be proud of. Shame on this company.

    I like the machine, but seeing it rust out before my very eyes has changed my mind. How will they address a 4 year old washer rusting from the inside out? How will they address a 1 year warranty? I found a copy of Whirlpool Washer Warranty that used to have up to five years for issues such as poor workmanship. It takes more than a year to find these things out. Don't make them if you can't guarantee that they will last. My last Maytag lasted 18 years and was still in good shape. I just wanted a model without the agitator in the middle and on that would conserve water. Should have kept the old one.

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    Reviewed Oct. 25, 2016

    I have to say I am taking the time to write a review for my Whirlpool Cabrio Washing Machine since I've never been this dissatisfied with a product. Every time I wash my brand new expensive black dress pants, I have resulting white marks all over! I'm so upset! I washed one load three times with no soap at all just to remove the marks present! At this point, I will never buy another Whirlpool product. =(

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    Verified purchase

    Reviewed Oct. 24, 2016

    After only 3 years using my Whirlpool front loading washing machine the inner tub is already broken. The repairman said the cost is just about the same as getting a new washer. After reading all the horrible reviews on the Whirlpool washer I WILL NOT be getting a Whirlpool. I am so disappointed in the washer and do not recommend it to anybody. Do not buy a Whirlpool appliance ever.

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    PriceStaff

    Reviewed Oct. 22, 2016

    I've read the reviews on this appliance. First of all the all of the washing machine being manufactured are designed to save energy and water. The water is loaded in the machine based on the WEIGHT of the clothes. the washing machines no longer have the features to (small, medium, large load) so the consumer can fill the machine. Having said that, most sales representatives will tell you appliances manufactured today are no longer designed to last 15-20 years, although they are way more expensive than the "workhorses" made in the past.

    I got rid of my fancy Samsung washing machine because it broke down at least 4 times within the first year of purchase and decided to go with the whirlpool because I've had a "workhorse" in the past that was worked excellent. I love the fact the washers no longer have the agitator in the middle which allow me to wash my king sized bedding without the machine becoming unbalanced or making a lot of noise. So far the Whirlpool Cabrio washer and dryer is working very well. I'd rather give the Whirlpool a chance any day over the new johnny come lately's, which are more aesthetically pleasing to the eyes but are failing miserably in performance. I also love my Cabrio 8.8 dryer. They both work better than the Samsung models I got rid of.

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    Customer ServiceSales & Marketing

    Reviewed Oct. 18, 2016

    We purchased Model WTW81920758200YW0 on September 8, 2012. Its performance has been unsatisfactory, not cleaning the clothes as advertised. Not long after the warranty expired the main bearing failed, bringing a local service technician and we were left with a bill of over $300.00. Yesterday, the machine stopped in mid-cycle. The display went blank and the lid lock would not release. I called a local service company for a visit and the soonest a repairman could show up was next week.

    A call to a service we had used for the bearing surmised that without knowing the cause of the failure they could only guess that a circuit board was at fault. That visit would be over $300.00 with labor and materials. That was the last straw. We broke the lid lock to retrieve the contents and took a ride to buy another brand of washer. We went back to the appliance store where we purchased this "machine" to buy a Samsung front loader. The salesman apologized for selling the Cabrio in the first place. Good money after a bad product.

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    Price

    Reviewed Oct. 18, 2016

    DOES NOT MEET CONSUMER NEEDS AS PROMISED. I wish I read the reviews. Very expensive machine I purchased specifically for the large drum for "large" loads. The machine cannot handle large loads (if you consider one blanket large load). I have to unplug the machine mid wash, as the load gets stuck on one side and moves my machine across the floor. The noise in the spin cycle with even small amount of laundry sounds like a helicopter is about to land. Then last night I noticed black oil splattered all over my floor. This is a $800.00 machine. Never ever met my exceptions as the machine promised to deliver. There's very little water that enters the drum... Not even my towels come out clean. DO NOT BUY WHIRLPOOL... EVER EVER EVER.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 18, 2016

    The small size wash machine that came with my condo was a horrible experience for me. Just after one year warranty ended, the clutch broke. I had a horrible experience with them servicing this part. Scheduling to actually the service rep showing up at my door was a bad experience. They did not come during the time they promised me (8 am to 12 pm). Service rep showed up 2 hours afterwards and left dents on my wash machine. Every time I had to call, I was on hold for 15-45 minutes. Every time I wash my clothes, I am left with a surprise whiteout which is the result of detergent not completely getting solved in water and lumped into my clothes leaves a white mark or discoloured mark. Researched a lot and found that this is watering issue with this machine! Horrible machine. DO NOT BUY!

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    Reviewed Oct. 17, 2016

    Purchased 2 years ago from Lowe's with the matching dryer. This machine (Model #WTW8540BW0) has more problems than the Bosch front load that I replaced. All of my white clothing gets small rust colored lines on it. I am sure this is because the top of the bleach dispenser is lined with rust. I have never owned a washer that rusts (screws are also rusty). I will NEVER purchase another Whirlpool product.

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    Coverage

    Reviewed Oct. 17, 2016

    We decided to upgrade to the Whirlpool Cabrio Elite set after 20 years of having the same washer and dryer. Yes, they were still working after 20 years, but we wanted the bigger and better and shinier appliances when we bought our new house. The dryer is fine. Dries a load in 38 minutes. The washer is a regular POS that never should have been put on the market. The best thing about this washer is that it has a transparent lid that allows you to watch your laundry getting dirtier as it washes.

    It's less than a year old so I haven't had the problems with the bearings and such yet, but as far as cleaning, it DOES NOT DO THE JOB! My blacks have white residue on them EVERY SINGLE time I wash them. I end up washing/rinsing/rinsing my darks which definitely defeats the "save water" function. A regular load takes an hour to wash, and then another hour to rewash, which definitely isn't time saving. My whites are grey and often come out with the same dirt on them as they had going in. I'm talking about dirt that you can scrape off with your fingernail, which tells me that they aren't even getting wet, nevermind washed.

    The large capacity is a myth, since-- as per instructions--you can only line the dirty clothes around the centre hub without covering the little silver bump in the centre, or else the clothes won't come clean. This wastes a large amount of "capacity. In a nutshell, your darks will come out dirtier, your whites will come out dingier, you waste more water from rewashing, you waste more time and electricity due to long wash cycle and rewashing. I will never buy another Whirlpool ANYTHING again.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Oct. 14, 2016

    Hi Folks, so today I had the pleasure to speak to Whirlpool regarding a repair bill on our washing machine which now has a bearing failure and estimate to repair was 1279.00. Its 6.5 Yrs old, just out of extended warranty and cost me with the pedestal a total of 1250.00 when new. I explained that in the 6.5 since I have lived at this house where we spend all new Whirlpool Gold Appliances, half have now failed. Range Microwave, Dishwasher and now the 1250.00 front loader is dying a slow and agonizing death with a bearing failure. Just so everyone understands, the estimate is from an official Whirlpool repair service that was booked through the Whirlpool website. Other repair folks just would not bother to look at it when I told them I believe the bearing was going bad.

    The repair man that arrived was professional and on time. However, I had a hard time understanding how a 6.5 Yr old washing machine would be considered beyond economical repair by costing 1279.00 to repair. Labor was 250.00 which I thought was fair. Time, etc. But parts made up the difference in cost. So later in the day, I spoke to Whirlpool and they offered the equal new washer for what would seem an excellent price. About half off. Wow, I thought that sounded good. So I asked if my existing pedestal would work with the new washer and it did not and I would have to pay for one. Regardless if my old one was fine or not.

    So, they offered a discounted rate from new at another half off. Total approx 800.00. So, I asked the Whirlpool rep to hold on and I need to check with my wife if she wants the replacement. She uses it as much as I do and wanted her thoughts. She checked the model on the washer and pedestal and with the local Home improvement store, they have it on sale for both units (washer and pedestal) and it's about 50.00 less?

    Consequently, I called Whirlpool back and explained that it does not move the needle to regain my trust as compensation on a 6 yr bearing failure, failed dishwasher and range microwave they offer what a distributor of their product can offer for less as a package? Really? I mean, the Home improvement store is not in the business to lose money. Now, I am having a hard time understanding my own failure to have trust in a brand I used to have with my previous house.

    My mom had an old Whirlpool washing machine that lasted 25 years before she and my dad gave it away. You know, the old white top loader they used to make back in the 70's. Sheet metal, made a racket and never broke? Oh yeah got the clothes clean too! I don't know what to make of it anymore. So, I will just wait till it dies and take my hard earned money and spend it on another brand in my next house which we are going to move to soon. Maybe I can feel nostalgic and find my mom's old washer. It's probably washing someone's rags right now and getting them clean. It must be 35 yrs old by now.

    I don't expect to get anything for free. It's out of warranty, so I need to deal with the consequences, but there are steps the other party can take to help remedy the situation. I think they tried and it was genuine but in my thoughts it's just not enough when your local box store is offering the same. When you develop a brand to extend a message of trust in quality and value, you need to have quality and value all the time. I suggested they help with the costs on the parts. I would certainly pay for the labor. Parts cost little to the manufacturer. Unable to help that way. I thought it was cheaper for them too. Guess not. It's come to be a throw away washing machine at 6.5 yrs and I am Infinitely disappointed. I just want my washing machine to work as well as my mother's old one and have the possibility to fix once in a while when needed.

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    Reviewed Oct. 13, 2016

    We are so disappointed in the purchase of this machine! It doesn't put enough water in the machine to clean the clothes, and the spin cycle has continuously gotten louder and louder to the point I think it's going to explode when it spins! Is there any recourse we have or any recalls on this machine?? Thank you for your help!!!

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    Reviewed Oct. 11, 2016

    I purchased this washer about a year ago and have been dissatisfied with its performance since Day One. It takes a long time to run a cycle and has not saved me any water or electricity. I always have to add a second rinse because it doesn't get the soap out (using the recommended detergent) with the regular cycles. Sometimes it doesn't get my clothes clean.

    Today it tore huge holes in the front and back of one of my very favorite T-shirts, which was a very meaningful gift from a very good friend. This was due to its tangling the clothes even more tightly than it usually does; the tangling process was what tore the material. I always take pains to load the machine in the manner instructed, to put the clothes in loose balls around the outside of the drum, but nevertheless it can take me several minutes to untangle my laundry before I put it in the dryer (also a Whirlpool -- just waiting to see how it disappoints). If I had read the reviews here before I selected my new machines, I would never have purchased the Whirlpool washer or dryer. I certainly never will purchase Whirlpool machines again.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 10, 2016

    I wish I had read all these reviews before buying this junk/lemon of a machine. Haven't had the machine for a year yet and lots of problems. Only can wash five towels at a time and that's pushing it. Decided I would deal with it, until it gave other problems. First sometimes skipped cycles, then water came in when it was spinning. Called for service. "Checking to see if we even can get you service in your area," representative says.

    About a week later tech comes and puts two parts in and left. Happy to get laundry going but, guess what??? Washes only doesn't do anything else and trying desperately to drain water out. Of course I have to take clothes out and bring to laundry. Tech comes back next day. Now he can't get any cycles to work either. "Fried," tech says. Sets me up for next Saturday, fine.

    Now get a call on Monday, not coming. Tuesday is next appointment. Apparently inventory representative says. Didn't know that before??? Call Whirlpool, service first, then company. I want a new one, this is definitely a lemon. Nope, tech will be there on Tuesday. I hope Whirlpool reads this. They should be ashamed of their company. They used to be good, always bought their products. Don't buy these machines, trust me you don't need the aggravation. Totally disgusted.

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    Price

    Reviewed Oct. 10, 2016

    A couple years ago we purchased a Whirlpool Cabrio WTW8000 top-load, high-capacity, washing machine based upon good claims of the salesman at Lowes - Appliance Dept. This was not an inexpensive machine. However, this washing machine failed to live up to representations and performance is poor. However, biggest complaint is that clothes are able to get stuck between drum and the unique agitating device which results in holes and tears in material. This is a significant design flaw and we're not sure why more people don't complain about this rather significant design flaw. Of course, there are other shortcomings... but destruction of clothes is a serious problem. While this machine is in excellent condition, it will be replaced with a more "traditional" washing machine with vertical agitator ASAP.

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    Reviewed Oct. 7, 2016

    Absolutely read the reviews on this machine before deciding on a purchase. I have experienced with great frustration every issue addressed in other reviews. Clothes constantly have to be rewashed. The Quick cycle will leave your clothes in a puddle of water. But then there is no spin only cycle to correct that. I have purchased Whirlpool washers before with great satisfaction but this machine is not worth the money I paid for it and does not save me on water or electricity costs because of all the rewashing I have to do. Like others I am stuck with this machine until it dies. You lost me as a customer, Whirlpool.

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    Customer ServicePrice

    Reviewed Oct. 7, 2016

    Rather than replace the heating element in my 15 year old Sears dryer, I opted to replace both my Sears washer and dryer with a new HE Whirlpool. It was the biggest mistake that I've made. The washer does not have an agitator and the clothes turn into a twisted knot. Deodorant did not wash out of load of three sweaters. When I called tech support, the woman told me that the "washer met specification." I suppose that means that it uses only limited water but has nothing to do with the cleanliness of the finished load. I was told by the repairman that future calls regarding unclean clothes would cost me despite a warranty that I purchased from Lowe's.

    He suggested that I wash on using the Bulky Items setting and with a specific laundry soap. The setting provides more water but without the agitator, my clothing turns into a huge knot and comes out of the machine dingy despite washing loads for over 60 minutes at a time. My electric bill has gone up because I have to also add an extra rinse. The machine frequently become unbalanced. My dryer's seal started loosening up two years after my purchase and finally became twisted in a sheet and ripped itself loose. Whirlpool has lost all future business with me.

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    Punctuality & SpeedStaffReliability

    Reviewed Oct. 6, 2016

    I stumbled across this site while browsing the Net, looking for a way to deal with the same situation I now know you all have been struggling with: Whirlpool Washing Machine! I wonder: Is NASA still accepting volunteers for their "living on Mars" experiment? I'd rather beat my clothes on a rock than touch that POS Whirlpool that has me back on tranquilizers! Mine was purchased about 2 years ago when I was in bad health and my son was handling my affairs. I could tell - just by listening - there was something very wrong with it, from the first load my son attempted to wash. It would start and stop, restart, restop, ad infinitum and made a terrible racket. I told him nobody would intentionally make a machine like that--something had to be wrong with it but he assured me that he had checked both with the store that sold it and he also read the manual.

    He had a hard time accepting but we thought maybe this was because it was new and would settle down after some use; after all, the store (Best Buy) assured him the sound was 'normal' for this particular machine. However, the weird sounds did NOT lessen nor stop, nor did the starts and stops. Little did we know, this was just the tip of the iceberg! We have encountered/suffered through every nasty performance detailed here: low water, won't spin, leaves clothes soaking wet, won't 'spin out' excess water, lid locks (grrrrrr), it can't seem to switch from one procedure to the next; there is nothing "washing" the dirt out of the clothes--they just sit in the water and soak(?), then the water is released. Clothes come out with stains still on, so wet that the water must be wrung out of them! Very hard for me with arthritis all through my body!

    I've tried countless times to reset machine to "Drain & Spin." I've even waited (yawn) for it to unlock so I can open and then readjust the heavy/wet laundry, trying to make it even all the way around so to avoid an unbalance. But nothing helps. It will start to spin. And then it stops. (wait, wait) Starts to spin again. Stops. (wait, wait) Starts again, does it a bit longer. (start to relax) Stops. I've spent HOURS engaged in that kind of mindless, maddening frustration, just trying to wash one small-medium load. (I wash only for one person--myself, now.) My son, who got married and no longer lives with me, said the only way he could manage to struggle through it - and agrees it DOES take an inordinate amount of time--for just ONE load, he has to put the settings so that it washes in "Deep Water" even if small load. He sets Rinse, to 2 Rinses. He sets it to Soak even if the soil is light.

    Even then, it still makes noises, starts and stops, has to be adjusted several times during "Drain & Spin." Last but not least, the noxious odor: OMG! I left one batch of laundry in the machine, with the lid open, as it was very late so figured I'd dry them next morning. Some hours later when I went back to shake them out and put in clothes dryer, they smelled so awful, I had to wash them all over again! In fact, I've had to follow my son's admonition to leave the lid up AT ALL TIMES unless actually washing in order to keep down the stink. I washed my last load with Baking Soda added to wash cycle in an attempt to lessen the odor and get laundry cleaner. Someone here wrote - in their review - that there should be a Class Action (Law) Suit filed against Whirlpool. I AGREE!!! And I want to opt IN on it.

    There are several law firms that advertise on t.v. that specialize in Class Actions. It would take some time and paperwork but will not cost us anything unless we win the case. Then the law firm gets a percentage. I am willing to work with one more others here who truly want to settle out this problem. I can't believe 2,000 (and that's only here), people are willing to eat hundreds, thousands of dollars of worthless, mind-gripping, rubble such as we have spent our hard-earned money. Other manufacturers recall their defective merchandise and/or replace it, or make arrangements with the retail stores who carry it to make amends, free repairs, whatever it takes to make dissatisfied, disenfranchised customers, 'whole.' We paid for these demons from hell and we deserve to get an equivalent in merchandise (that works properly) or services. That is how it is done here in the U.S.

    For the life of me, I just can't comprehend why Whirlpool has been allowed to continue selling this junk--why no entity or person or lawsuit has stopped them! As I said, I am willing to work with a core group who is serious about filing a Class Action (Law) Suit against Whirlpool. It may be that the retail stores would be included as well; however, that is a matter best left to the discretion of whichever law firm we select to represent us. For those of you here who do NOT wish to be included, do not worry; you are not being pushed into anything. The way Class Actions work, you have the choice to 'opt IN' (be included to receive your pro-rata share of what is collected). Or you are completely free to 'opt OUT.' By opting out, that means you do not wish to be part of the Class Action and therefore, you will not be included nor will you receive any portion of the recompense collected via the Class Action.

    Just for your information, though: You are allowed, by law, to bring your OWN lawsuit against all or some of the same parties. The most common reason for opting out, is if you have suffered an extra large financial loss and prefer to file your own suit in order to collect ALL recompense; whereas, sometimes - in a Class Action - the individual plaintiffs may not recoup the total amount they feel they have lost. If you DO decide to 'opt out' and go on your own, realize you will be fully responsible for lawyer fees (although you CAN add them into the balance you are seeking in your suit. Settlement of your claim may or may not include lawyers' fees.) Good Luck to all. To those who wish to file a Class Action with some of the rest of us, please contact me if you want me as part of the core group of plaintiffs.

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    Verified purchase

    Reviewed Oct. 6, 2016

    I bought this washing machine in May 5, 2012 and delivered in July from Paddy's Market. We do not use the machine that much because me and my wife and two kids living in the house. Yesterday I put my clothes in the machine and left it to wash it. When I went to get my clothes, water was all over the place in the basement and the machine was beeping and reading code "LF". I turn off the machine and turned on back. Water started to fill and then suddenly water started to coming from the bottom of the machine. I removed the bottom panel and I could see the water was coming very fast from the bottom of the basket (the drum shape). I called the private company to repair it and waiting to find out.

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    Installation & Setup

    Reviewed Oct. 5, 2016

    Model WFW8&HEDC - The cord stuck inside the machine. My husband had to take the machine apart to remove the cord??? Which company in the right mind does that??? 2 hours to get a cord out of the machine when it should be already out for you. My first time buying Whirlpool and already turned off by their stupid setup. Had we continued pulling like the instructions, the cord would had ripped or get damaged in the metal. There was no way of removing it without opening the top and back of the machine. To make it easier for delivery their answer on the phone??? How two hours of sweat to get a stupid cord out makes it easier for you?

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    Price

    Reviewed Oct. 5, 2016

    I purchased a (second) Whirlpool washer (WFW87HEDW0) in October 2014. Since purchasing (and to this day), I manually dried the rubber gasket after completing my daily washes, knowing that mold growth was possible. I wash one to two loads of clothes about three to four days per week. During the first year, I did not notice any mold in this area and was confident that the manual drying and cleaning with Affresh was preventing mold growth.

    However, at the beginning of this year I discovered a little mold growth, which has slowly been increasing, in the inside lower lip of the rubber gasket. The image attached reflects mold in its current state. I was very surprise to see this happening since my diligent cleaning has been thorough and never ending. I even remove the soap dispenser tray to clean and air dry it outside of the washer and leave the washer door open at the end of the daily washes for extra fresh air circulation. This is my first official complaint about a Whirlpool front loader washer, even though I previously owned another (GHW9200LQ0) before this one and had mold growing on the rubber door gasket but, unfortunately, never officially complained about that old machine. Now, I don't qualify for the $500 compensation because I never "officially" complained "three" times within the first "five" years of owning the old washer.

    To my dismay, I did not immediately realize I had mold growth in the old washer. It was only until years later that a repairman told me that I had mold growth in it. In addition to telling me the price of replacing the rubber part and replacing a broken water pump plus labor would cost as much as buying a new washer. Before purchasing a new washer, I researched and read many reviews about Whirlpool and other brands before deciding on this new Whirlpool. I decided to give Whirlpool another chance and to follow their recommendations on the proper cleaning of the machine. Once again, I am disappointed and angry with Whirlpool and, now, have to figure out what to do with my current situation.

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    Customer ServicePrice

    Reviewed Oct. 5, 2016

    I bought a top of the line Whirlpool dryer that cost me over $1,000. Haven't had it for a month and it requires a service call. Have to wait two weeks for service! Totally unacceptable. The dryer is JUNK and now I am stuck with it. Horrible company. Bought from Home Depot.

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    Coverage

    Reviewed Oct. 4, 2016

    Washer has rusted out after only four years. I bought my set from Sears, and thought I would get good use out of it for many years; but I am experiencing rust falling from around the rim of the washer. Very dissatisfied with the product, I will never buy another appliance from Sears again. I have always used Sears appliances but after this experience I would not recommend Sears to anyone. I was told that the warranty was for one year, and the rust would not have been covered anyway. Very Dissatisfied Consumer. I thought Sears would stand behind their products. Yea, right.

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    Coverage

    Reviewed Oct. 2, 2016

    Like many other reviews I've read here this morning, I bought a Whirlpool Cabrio HE Top loading washer before I did my homework. I purchased approximately 2 years ago. While I don't seem to have the volume of complaints I've read from others, I do have many intermittent complaints. As others have described, from day one I have gone from this uneasy feeling about how it is working to down right PO'd about the condition of my clothes after a load finishes.

    List of issues you will avoid by buying a different product: 1. Water levels SO low your clothes don't get clean. Yes Whirlpool, thank you for trying to save me $$ by lowering my water bill, but for goodness sake there should be enough water in the damn tub to cover the load. I literally watch dry clothing twist back and forth and NEVER go out (like they claim) to the edge of the tub and under then back up in the center. Instead they just sit there watching from the edge while the poor items of clothing in the center get twisted together.

    2. Powdered detergent, even if listed as HE will not dissolve in this low water level and will end up as white patches of film on your dark clothes. Suggestion to avoid this - don't use powdered detergent, but even if you use liquid HE detergent, you may still experience white patches of soap film on your clothes. It happens on all of them but shows up clearly on dark clothes. Setting the washer to always do a 2nd rinse cycle will improve the outcome. Not a perfect solution since the point of a low water washer is to use LESS water and not more by running a 2nd rinse on all your loads.

    3. No Consumer/User options to allow you to use the washer as you see fit. Since I paid a small fortune for this stupid washer and didn't realize that I would never again be able to dye fabric in my washer I am posting this as a warning to other crafty consumers. DON'T BUY THIS WASHER if you ever want to dye fabric or an article of clothing larger than underwear. There is absolutely no setting on the washer cycles that will fill the tub with more than a few inches of water. The washer falsely has a mislabeled setting called "Deep Water Soak". This is absolutely a LIE. Good thing I tested the cycle before putting my blanket in there to dye it. The cycle spins many times in the beginning pouring water into the clothes, then empties the tub and does it again. Then after 10 minutes into the cycle it begins to "fill" (if you want to call it that) the tub.

    After putting about 3 inches of water in the tub - not even enough to cover the top of the articles in the tub (I used 6 towels as my test subjects) it stops to "soak". But stuff is still sticking up out of the water!!! OMG! So frustrating. This would not do for dyeing anything of value as you would not be able to agitate enough to ensure coverage of the fabric evenly with dye. Just don't buy this washer if you have, as I have in the past, enjoyed changing the color of linens and re-dyeing dark clothing that have faded! Whirlpool clearly didn't care about how consumers actually need to use the washer. I may try using this setting by pausing and filling it manually with buckets of hot water from my sink to get enough water in there to cover the fabric. It's just ridiculous that I even have to consider how to outsmart my washer!

    4. Smelly clothes. Seriously. I do the obligatory monthly Affresh cleanings, and I have learned to leave the lid open after the last load of clothes so the tub can air dry. However, I still from time to time pull a load out of the tub and it smells like mildew. And don't think for one second that the smell will go away when dried. I have opened the dryer and pulled clothes out, smelled the mildew and put them right back in the washer for a 2nd go round. Nothing worse than putting on a "clean" nightgown and smelling like mildew! Ewe!! With this awful washer you can NEVER leave a load of washed clothing sit for any length of time or you can look forward to smelly clothing. Hate it. Absolutely HATE it. Again, this defeats the purpose of using less water.

    Can't make myself spend more dollars that I don't have in the budget to replace this piece of crap. I have figured out all the workarounds for now, but as soon as I can replace it I will send it to the dump. Not going to resell or donate to anyone else as it would just be a burden for others. If there was ever a rightful need for a class action lawsuit to compensate consumers for false claims by a company - this is it! Hope this helps prevent anyone reading from making the poor purchase decision I have!

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    Reviewed Oct. 2, 2016

    Whirlpool Cabrio - What a piece of junk. Just like everyone else says. Doesn't clean properly or rinse out detergent. Wish I read reviews before purchase. Don't buy this POS for any price.

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    Reviewed Oct. 1, 2016

    I purchased this machine about a year ago and it is the biggest piece of garbage on the planet. The biggest problem is that it will not spin if the load is even slightly unbalanced. It does not clean the clothes. If you try to rebalance and spin the load, it adds more water and then gets stuck in a cycle where it drains and adds water forever. Do not buy one of these. I am finally surrendering and buying a different machine. A total waste of money.

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    Reviewed Sept. 29, 2016

    Whirlpool Cabrio Elite Top Loading Washer Model WTW8240YW - I add my complaint to the roughly 2000 others about this machine and Whirlpool. Two months after the warranty expired the machine started making a loud noise on the spin cycle. I called a repairman and he said it was the main bearing going bad and this was a common problem with this model. He recommended buying a new washer rather than repairing the unit because the cost to repair was greater than what I paid for the washer. I called Whirlpool and all they offered was to send a repairman at my cost. This is terrible service for a documented problem that they have. I will buy a new washer but it will not be a Whirlpool!

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    Customer Service

    Reviewed Sept. 29, 2016

    On the 27th March 2012 I bought a new Whirlpool 6th Sense washing machine S/N 411048002028 AWOE 9210 - 30 9Kg for E499.00. I brought it home and plumbed it adding in a lime filter on the water line to protect it from limescale. On the 14th September 2016 a service technician replaced the entire drum as the old one made so much noise and the ball bearings are part of the drum. On the 7th June 2013 a technician replaced the drive belt claiming that it moved if a light load was put into the machine. On the same day I added an extension of 3 years Guarantee at Euro 89.00. On the 14th October 2013 a technician examined the machine for a water leak but found nothing and charged me for the call. Out E25.00.

    I lived with the noise of the spin cycle ever since. The noise got steadily worse until 27th September 2016 when the machine finally packed in. I stripped the machine down to find the ball bearings on the drum completely rusted over so the drum was rotating without the cushioning. On the same day I bought a Bosch machine and decided to forget about the extra guarantee as the offending parts had already been replaced once and did not even last 4 years. I will bring it to the recycling yard later today as that is all it is good for. It was bought in Media World, Orio Center, Bergamo. It was paid for by Gianni ** who is my father-in-law and had a loyalty card for the shop.

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    Reviewed Sept. 27, 2016

    I guess I am in the lucky group because my washer lasted about 3 years before the problems started. The latest is the lid lock light flashing, the machine doesn't go through full cycle but stops in the middle, doesn't spin and drain. Even before that the clothes didn't come out clean. The repairman said that this product is basically disposable and it makes more sense to buy a new washer than to invest in fixing this one because something else will break next.

    My old White Westinghouse lasted 18 years without one problem, I'm sorry I wanted something new. What a pity that companies nowadays sell junk and the consumer has nowhere to go with a complaint. I'm wondering if someone has the name and the address of the CEO of Whirlpool, I would like to ship that piece of junk to where it came from... it would be funny if other customers did the same. And I agree with other posts that class action suit would be in order... too bad nobody started it yet. I wish I had read the reviews before I made the purchase but at least I know now to stay away from all Whirlpool products and do whatever I can to prevent other people from making the same mistake I did.

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    Reviewed Sept. 26, 2016

    I decided to buy the Cabrio. It was the most expensive, but I wanted to buy American, and I liked the set. It does not do great with cleaning the clothes and they smell when they come out of the washer. Do you have any suggestions. It does not fill with enough water even when using the deep water mode. Please help as I would not recommend this. I called Lowe's where I bought it, and they said they knew, but are not recalling, or making any adjustments until Whirlpool does.

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    Reviewed Sept. 23, 2016

    I have been noticing my husband's shirts as well as my clothes continue to get what are spots of bleach and I do not use bleach on anything other than whites. This has been going on for quite some time and I noticed this morning another outfit is RUINED because of bleach spots. I decided to look up on the internet if this is a problem with this machine - AND IT IS! I am so disappointed I could cry. The clothes I have are donated to me. All my clothes are hand-me-downs - and my Whirlpool washing machine is ruining all my clothes and my husband's.

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    Customer ServiceContract & TermsCoverageStaff

    Reviewed Sept. 20, 2016

    I exchanged my fancy front loader Cabrio washing machine for a top loader after having numerous issues: clothes weren't getting clean, extended water cycle, and a leak. The original purchase was made at Lowe's, where I elected to invest in the 3 yr extended warranty plan. After several visits from their sub-contractor, they allowed me to exchange the washer for a top loader Whirlpool Cabrio. At first the washer seemed to work, but after about 8 months I started having problems. The bearings went out and when the service company replaced it they forgot to screw top of the machine together. During my first load, I heard this terrible noise and discovered that the entire top of the machine had separated from the bottom by 2 inches.

    I frantically rushed to turn the washer off before my laundry room flooded. So, they were out again and screwed the machine back together but failed to retrieve the original screw that they removed from the washer during the first round. Well, the screw got lodged in-between the drum and interior, causing it to completely break the machine. Lowe's agreed to exchange the washer for another top loader Cabrio, but my 3 year service contract would not cover the new washer. Not to my surprise, I immediately had issues with it and had to hire a repairman to assess the problem, who concluded that it was the bearings. He informed me that it would be about $700 to replace the bearings and cheaper to just buy a new machine.

    I called Whirlpool and explained to them about all my issues, now becoming almost comical. They arranged for an outside contractor to assess it. After confirming that the bearing were bad they replaced them. Another few months go by before problems occur, this time the washing machine stopped draining water and spinning. The service company was out another 4 times. They replaced things like the mother board and control panel. My last appointment was today, where the service guy said, "There is only one error code. It is a stuck button". I said, "Will you at least witness a full cycle so I can show you all my problems: clothes still dirty and stinky, items still wet after spin cycle, cycle taking 2 to 3 hours to run, horrible noises, and timer adding minutes to original cycle". He called Whirlpool because he genuinely felt sorry for my situation. They were of no help. He didn't stay to witness a cycle.

    Moral of story: if the "error code" doesn't detect a problem, the consumer will not be helped (this is something that consumers do not have access to). They will happily call a technician out to put a bandaid on an issue until your warranty runs out. I have had between 7 to 10 service calls out to my house, requiring me to take either an entire or 1/2 day off of work each time. If I added up all time lost at work, I could have easily purchased a top-of-the-line washer/dryer duo and been done with all this Whirlpool foolishness. Do yourself a favor, stay away from this product.

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    Reviewed Sept. 19, 2016

    We purchased a Whirlpool Duet front load washing machine Model #WFW9550WL in July 2009. In July 2016, the guide on the door hinge broke, making the machine unusable. When performing a national search for the part number (#8183202) to replace the broken hinge, I found that there were none available anywhere in the United States. When talking to Whirlpool, they indicated that during 2015, they only sold 142 of this part, and were currently looking for a new manufacturer for the part. They further indicated that the part would not be available until late September or early October of this year.

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    Reviewed Sept. 16, 2016

    My washing machine is just over a year old and it has ruined so many clothes... They come out with brown stains on them... Almost like a oily stain. Not sure where it's coming from but it's either I'm gonna have to buy a different machine or keep buying clothes. My husband's t-shirts look terrible... If any suggestions to what it can be please respond back to me. Thanks. Model# wtw4815ewo. Serial# c51433710.

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    Reviewed Sept. 15, 2016

    We replaced our 20+ year old washer and dryer with a Cabrio set. I read the instruction booklet twice to make certain I did everything correctly. I've washed two loads. Both times, the clothes were in a ball at the bottom of the washer. Everything was horribly wrinkled. DO NOT BUY this WASHING MACHINE UNLESS YOU want your CLOTHES to COME OUT in a WRINKLED BALL.

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    Reviewed Sept. 15, 2016

    Bought the HE Whirlpool Cabrio in 2013 after having my old agitator Maytag for 19 years. After reading the other reviews I do not feel alone. An awful washer, a year after our purchase the spin cycle is so loud we have to close the laundry room door. Now it has been leaking into my basement. I called a repairman, explained my problem. He suggested to junk the washer, it will cost more to repair than buying a new washer. In addition my clothes did not clean properly, soap stains on clothes because it does not use enough water. This was about $1000 purchase that lasted less than 4 years! I am done with Whirlpool and suggest to anyone not purchase a HE washer, nothing like the old style agitator washers.

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    Reviewed Sept. 14, 2016

    We bought this washer brand new and as soon as it was outside the one year warranty the bearing went out. They had to order a whole new drum kit. A MONTH later I had a running washing machine again. The day after it was fixed it started leaking underneath the machine. Serviceman came and looked at it and said "No must be the hoses" (my responsibility to fix). Nope kept leaking and two months later I'm doing laundry and an entire load of water floods my laundry room. Drum broke again!! SIX WEEKS LATER I still am waiting for a new drum. I had to fight to get Whirlpool to fix it again and they won't even return my calls about why it's taking so long! We are a family of 8, so doing laundry at a laundromat is outrageous! Don't ever buy Whirlpool washers!!!

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    Reviewed Sept. 13, 2016

    New whirlpool washing machine 2016 - This washer is supposed to be 'smart,' but it NEVER fills up with water! I always have to fill a bucket with water and throw it in the washing machine. My clothes do not come out smelling fresh and it's not the detergent to blame, it's the washer! I'm so disappointed with this product. Whirlpool should stop making products.

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    Reviewed Sept. 12, 2016

    I wish I had gone on this website and read the reviews before I bought my washer about two years ago. I thought the Whirlpool Cabrio was going to be a good machine because of the brand name and because it is one of the more expensive washers. Like many others have said, I am disappointed with this washer. I bought it because it has a large capacity, but mostly because it has a hand wash cycle and a deep water soak. I have found that the only cycle that actually may get clothes clean is the "Bulky Items" cycle, because it actually covers the clothes in water. Some of the other cycles don't even get the clothes entirely wet. And the deep water soak doesn't wash the clothes, rinse them, or spin them dry. I might as well pre-soak clothing in my laundry tub, and then put them in the machine to wash them.

    Prior to this machine, I had a Maytag Neptune front loader, which did alright, but it had a few problems. I am ready to go back to the inexpensive agitator machine my mother used to have, if anyone still makes them. They at least got the clothes clean, and you could soak clothing if you wanted to. I'm sorry that I bought this expensive washer. I wish I had bought a relatively inexpensive, simple machine. One good thing about this machine though is that I was able to wash a sleeping bag on the "Bulky Items" cycle. So, I didn't have to take the sleeping bag to the laundromat. Whirlpool needs to improve this machine or go back to the drawing board and create a new one.

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    Reviewed Sept. 11, 2016

    Soon as warranty expired issues with product. This should not happen. Made in America, washer making too much noise. Products cost more but poor quality. What is this company going to produce? This is the world we live in.

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    Reviewed Sept. 7, 2016

    I've had this machine for 4 months and it broke down. It's been 4 weeks waiting for the part that keeps getting put on hold. No delivery date, no offer to reimburse $30 a week for laundromat services. Will never buy a Whirlpool again!!

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    Reviewed Sept. 6, 2016

    I am so disappointed with this washer. I totally dread doing laundry. The following are the complaints: Every load comes out totally twisted and wrinkled!! The soap/fabric dispenser holds water after each load (I have to take paper towels and get the dispenser empty!!!). There is not enough water to properly clean the clothes. I have never noticed a reduction in my water bill and have had this piece of junk since 4-25-13. There is NO short cycle on this junk machine. There is an odor to my towels - like they are musty - after I dry them and use them. I use Tide HE detergent and clean the washer with Affresh (you shouldn't have to clean a washer). I should have taken the time to write a review much sooner, but decided today was the day after doing laundry. DO NOT BUY THIS WASHER.

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    Reviewed Sept. 6, 2016

    We purchased a 4.8 Cu FT High Efficiency Front Load Washer in February of 2016. What a nightmare. Just a few months after having it, we kept getting an E3 error message that would not go away. After 2 weeks of waiting before a tech could come out there replaced a door mechanism said it would be fine. After the next wash same thing, same problem. Could not even open the door to get my laundry out. Again they could not get a tech out for at least 2 weeks so I'm stuck with the cost of getting my laundry done elsewhere.

    This time it was the motherboard. Had to wait a week for that to be shipped out. This was all completed in June 2016. We are now the beginning of September and same problem. Again we are told at least 1-2 weeks to get a tech out. Seriously Whirlpool, we are your customer. I have a family and we need to wash our clothes. We spent $1200 on this machine only to have to take our laundry to a public laundry mat because your machine keeps breaking down. They will not replace the machine even though this is the 3rd time with the same problem. The customer service is horrible. They are not willing to help in any way to get this fixed much sooner for her or give us a new machine. This one is obviously a lemon! I will never purchase any Whirlpool appliance again and I suggest based on some of the reviews on here no one does. Next appliance I buy I will do more research for sure.

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    Whirlpool Washing Machines Company Information

    Company Name:
    Whirlpool
    Year Founded:
    1911
    Address:
    2000 N. M-63
    City:
    Benton Harbor
    State/Province:
    MI
    Postal Code:
    49022
    Country:
    United States
    Website:
    www.whirlpool.com