Whirlpool Refrigerators Reviews

Another burned up Whirlpool refrigerator. Our daughter woke us up early one morning complaining that the house smelled of smoke. It took a while, but we figured out that the fridge was the source of the problem. We unplugged it and called repair. Repairman found the "start device" (device that powers on the compressor) was fried and that the terminals melted off the compressor, the wiring melted and the insulation scorched. The fridge was bought in December of 2003. I called Whirlpool. They claim they have no issues on something like this. I informed them that Maytag has done a recall for this problem and they knew about and were quick to point out that the recall were for refrigerators produced prior to Whirlpool acquiring Maytag.

I have had a new Whirlpool refrigerator ED5HVEXVB01 less than 1 year. This morning, I discover it was not cooling in the refrigerator or freezer unit. I was referred to a repairman that contracts to Whirlpool. He determined that the compressor was bad. He said he would have to take it to the shop, order replacement compressor and make repair. It may take up to a week. Whirlpool said tough luck, no assistance on the food loss or anything else. I have other Whirlpool appliances. I won't have any more. This borders on the sham cheat way of doing business!

After just less than 6 and 1/2 years of service, our Whirlpool Refrigerator burned out a relay causing the breaker in the house to trip and damaging the compressor. I called Whirlpool and asked them who they recommended to service the refrigerator. They gave me the name of A&E repair. I called them and they came out. The repairman came out on a Saturday and determined that I needed a new relay and compressor and it would cost $700. He called Whirlpool and their customer service said that there was nothing that they could do, but he gave me a number of someone else within Whirlpool who might help. On Monday, I called Whirlpool and was told that there is nothing that they could do, specifically since I had already had the work done, as if people could wait around for Whirlpool to make a decision or if anyone even knew that that was their policy.

After a year, the small plastic piece holding the pin for the ice dispenser door broke. This happened a week after the warranty expiration. The piece was broken sooner, but finally came off. This is poor quality for something so important. Other than that, the freezer is thawing because the flap is open and cool air is escaping from the unit.

I have all Whirlpool Gold Appliances in my home that were brand new in 2004 when I moved in. One by one, they are breaking down. None of the appliances get a lot of use. My side by side refrigerator lights started making sizzling noises and then burnt out. I cannot put any bulbs in as they continue to sizzle. Now I have a very dark refrigerator with no lighting. The next issue is my over the range/hood microwave that stopped working completely that I had to replace. Next, my Calypso washer is leaking lots of water from underneath the machine. It's probably not worth fixing, I am told. It’s probably cheaper to buy a new one. I have spent a lot of money on my home and appliances. My parents have had appliances that have lasted more than 30 years! It is a shame how the manufacturers are getting away with the price they are charging and the appliances only lasting 2-4 years. That should be against the law. Maybe they should start making disposable appliances, because that's what they are now. I am outraged about Whirlpool not standing behind their products and the complaints I have read.

Whirlpool Model GS6SHAXLL03 Serial number SP1529528 was purchased on June 07, 2003 from HH Greg for $1,943.97. A five year (5) warranty was included in the purchase price. The compressor relay switch tripped our breaker. We had an electrical burnt smell, and puddle of water in front of refrigerator the next day. Affordable Appliances replaced our compressor for $ 600.00 on June 03, 2009. The part was WPSS IW NOC001. Has Whirlpool issued a recall for the relay switch compressor?

Our refrigerator broke down. In the process of finding out the problem, we found a recall. On finding this out, we called about the recall. We spoke to someone at Whirlpool instructing us to send the receipt for the part that was fixed and a list of items we lost. I faxed a copy of my credit card statement (which we used to pay for the part) and a list of lost items. Then I received a call stating that the information was incomplete and that nothing would be done. "Your refrigerator is too old." Let me tell you something; the recall states that the refrigerator could have caused a fire, and we could have lost a lot more than just the food in it. We could have lost everything we have and our lives.

Oh my Lord, now I'm really scared. I've read all the problems with the Whirlpool fridge and the fire stuff is really disturbing. I'm mad because my almost 2-year-old side-by-side is having the ice maker problems - sticking flap on door dispenser causing lots of frost buildup and in general, not working. The repairman just left after a $50 service call to inform me that I needed the repair kit that Whirlpool has apparently had to make for this specific problem. It will cost around $75, plus another service call, plus labor. Around $150. I'm livid. I also have that noisy problem in the water lines to ice maker. I just learned to live with that, but now I'm dejected over the possibility of fire; lots of parts and labor costs; no bailout or even concern from Whirlpool.

I bought a Whirlpool refrigerator the last week of December and also bought the extended warranty with it. I called Lowe's because it is making a knocking noise. They sent Mr. Bob's appliance repairman out. He came out three or four times and it still makes a loud noise, so we called Whirlpool. They said they had to have a second opinion, so they had us call Hamilton Appliance repairman come out. He has been here four or five times at least. I called last week and asked him to call Whirlpool and find out what we are going to do about this noise. We called Whirlpool again and they said that the repairman would have to call and say they couldn't fix it before they would replace it.

Our complaint is with Whirlpool not Sears. We purchased our Whirlpool refrigerator model # ED5JHAXTLO1, serial #SU4427315 on 10/07 but had them in storage until 4/08. We used the refrigerator for about 6 months then went to Florida for 6 months. We came back in April of '09 and used the fridge until today. The ice dispenser shut off valve apparently is faulty and water went on our hardwood floor. Water on wood no good! We would like a little help in paying for this repair since we think it should not be defective at this early stage in its life expectancy. We realize the warranty is over but we thought Whirlpool would help. We really like the refrigerator. It is the best one we have ever owned and we have owned a few in 56 years. Thanks for any help you can provide.

After seven years, the refrigerator started leaking really bad on the inside! I was reading the complaints that people have posted and they have the same problem. It also smells like it burnt sometimes.

Our side-by-side 2007 Whirlpool refrigerator (ED2PHEXMQ00) began to smoke and smelled of an electrical fire. Luckily, we were home to unplug it before our family, animals & house burnt down. We purchased the refrigerator from Lowe's and also an extended warranty. We have an extended warranty which expires this July and we were given the runaround for 4 different phone calls. We were given a contractor's name and number who was supposed to arrive sometime in the next 2 days, even though we were considered an emergency. When I called the contractor that Whirlpool set up for us directly, they told us that there was no way that they were going to come out and that Whirlpool/Lowe's extended warranties schedule appointments all the time without getting a confirmation of service. We ended up having to find our own repairman and getting it fixed ourselves. The electric relay switch caught on fire and was replaced. I have been researching on the internet and notice there are an abundance of complaints about Whirlpool's refrigerators. Why isn't there a recall on them?!

Our Whirlpool bottom-mount refrigerator, with model number GX5SHDXTQ00, has never worked properly. The refrigerator temperature fluctuates from 30 degrees to 45 degrees. In the beginning, I turned the digital settings from 4 to 5 and then stayed with 6 (the highest setting). I have used three different thermometer gauges which all concur that there is a major problem with this appliance. The repairman has made 4 trips in the past 2 months, replacing the motherboard and the digital control. His last advice was to keep the freezer and refrigerator at the highest levels and see if that would fix it. I still have the same problem. I have had the unit for 14 months. I am afraid the highest settings are not going to hold for long. Then what? My older "Frigidaire" never fluctuated the entire time we owned it. Lowes says I must deal with Whirlpool, who says I must have the repairman fix it.

I purchased a side-by-side fridge 2 years ago and just noticed it is starting to crack on the inside wall. I was shocked, thinking this was a faulty item that should be replaced. But when I called, I was told this would be my responsibility. After a long conversation, they did offer to send a repairman out from A&E. They have offered to "patch" the wall, but as the repairman stated, it would not look very professional and he didn't believe I would want that in our home. After talking with my husband, we have decided not to patch the cracks. I am very disappointed with the response and action they were willing to take. I can honestly say I will not purchase another Whirlpool appliance!

I purchased a Whirlpool refrigerator (model #ER8YHMXSL.00) about 3 years ago. The fridge works fine; however, the stainless steel panels on the front doors have recently buckled, making the appearance less than desirable. I never heard of or expected such a thing to happen. Calling customer service has shown that they will only send a repairman out at my cost for the visit and any repairs. This problem is clearly one of defective design/materials. It is not breakage and I feel that the company should take responsibility for this flaw. I don't see any other similar complaints, but perhaps others have noticed this and should voice their complaints.

Our Whirlpool side-by-side GD5shaxns00 stainless steel is only 5 years old and we have replaced the module on the icemaker and now we need to replace the control board. We called Whirlpool 5/6/9 and they told me that the warranty on all parts just expired in 08 and there was no recall on parts. We have not been very happy with our Whirlpool appliances. We had to replace a part in our Whirlpool built in microwave, too (only 4 years old). We will never purchase Whirlpool products again. It seems that the appliances are manufactured to last 2 years!

Our Whirlpool refrigerator model gd5rhaxnboo se ss3965618 built in Sept. 05 is cracking all over inside. Now I find that Whirlpool is not fixing. I have never had a fridge with that problem. Reading this site, now I fear to leave the house as it also might catch fire.

Compressor relay almost caught fire. Wires were charred, they smell. I noticed recall for Maytag products for the same issue, but not the Whirlpool brand. It's the same problem as Maytag.

I am another dissatisfied Whirlpool refrigerator customer. I had problems with the ice maker, which I repaired by myself, costing me $75. Now, I have compressor relay problems like those described below. It has an estimated cost of $150 for parts only, not to mention the smoke, smell, and threat of house fire. Thank God I was home. It's no wonder our country is in its current state. The refrigerator is only 6 years old and was not cheap.

Whirlpool Refrigerator model # GD5SHAXKQ OO is a dangerous fire hazard and should have been recalled years ago & we should get a refund! I purchased a Whirlpool Side-by-Side Refigerator several years ago that caused a lot of black smoke & burning smell that scared the wits out of my 16-year-old daughter when she came home from school. She called me at work & was fairly certain it was coming from our fridge & unplugged it. Since it happened on a Friday, we had to wait 5 days to get the burned relay replaced & lost hundreds of dollars of food. Today, I found out from the GE dryer guy fixing our dryer that it has happened to a lot of people. Now I'm enraged that we paid $250 to get it fixed, not to mention everything else involved. Do you also own this same appliance & have had this same problem? And what can be done about it?

I bought a Whirlpool side-by-side from Leon's in April 2009. From the beginning, it was not working properly. Over the past 2 1/2 weeks, Whirlpool would not send a new fridge and would not cover us for an extended warranty when we asked. We have had to take off from work three times now with this fridge problem. We have not yet paid for this at Leon's. What do we do? This is very poor customer service.

Another burned up Whirlpool refrigerator. I was on vacation 1200 miles from home when my son called and woke me in the middle of the night because the house was full of smoke. We figured out over the phone that the fridge was the source of the problem. I told him to unplug it and go stay with his sister for the night. When I got home three days later, I took the fridge apart to find the terminals melted off the compressor, the wiring melted and the insulation scorched. The fridge was bought in November of 2001 model# GD5SHGXKQ01. Whirlpool is lucky no one has lost a life to one of these potential death traps. When it happens, I hope the whole company goes down the crapper. They should have issued a recall and fixed this stuff long ago.

Kudos to Whirlpool and Consumer Affairs. In January 2009, you printed my story about the Whirlpool side-by-side refrigerator fire at our home. I told how I contacted Whirlpool's Safety Division and suggested that they issue a recall. I also sent them a copy of my repair bill. I was extremely happy to see that Maytag issued a recall and was taking care of the Whirlpool complaints as well. I would also like to report that I received a check this week to cover the cost of the repair to my Whirlpool relay. My faith has been restored.

We purchased a brand new side-by-side Whirlpool refrigerator in January 2009. After about 60 days, the water and ice began tasting bad. We replaced the filter even though it was not time to do that. The new filter did not help the matter. HH Gregg replaced the new filter with another one. The water/ice still tastes bad. They are trying to fix the problem but in the meantime, we are not able to use the water and ice.

Our refrigerator is about six years old. We woke up yesterday to a house full of smoke. We called the fire department and come to find out, it was some part under the refrigerator. We had to buy a new refrigerator, but it could have been much worse if we had already gone to work.

7-year old Whirlpool refrigerator - I smelled smoke and after searching, I discovered it was coming from the refrigerator. I pulled it out and smoke was coming from the bottom. I pulled the plug and called a certified Whirlpool repair person. He discovered that the overload switch was shorted and overheated. Replacing the part was impossible because the prongs to reattach the part was melted by the extreme heat. After only 7 years, the refrigerator is no good and we were told that Whirlpool appliances should last more years. Who do I contact to complain about this part that may have caused more damage to my home? We were lucky we were home!

We have been the #1 consumer for Whirlpool products until now! The machine does not make ice!

After our Whirlpool Gold side-by-side fridge lost lighting and digital display, we did the following. The light bulb was okay. The freezer side was working and lit up. I decided to quickly call Whirlpool considering the fridge is 2 1/2 years old and works good. I must be lucky. The Whirlpool rep wanted to send out a tech after having me jump through hoops. I told her I'd call her back. I scoured the internet looking to see if anybody else had the same problem. Some of you do/did. It seems no one gets anything fixed correctly through Whirlpool so I decided to call my home warranty company.

The Whirlpool refrigerator product is one of the worst designs I have encountered. The drain tube continually freezes and water pooling occurs. We had the defrost sensor replaced for a total of $215 after 2 years of use. This fix lasted for about two months and the same problem occurred again. This refrigerator cost $900 new. I went to Lowes and Whirlpool, and they absolutely refuse to do anything about it. After reviewing other complaints about this product, it is apparent that there are serious design flaws, and Whirlpool should offer cash refunds. I don't think anyone would want a replacement product! I have heard from technicians that these refrigerators have a life span of 3-5 years. That is outrageous! Most refrigerators last at least ten years, and I have heard of some lasting twenty five years. I must now manually defrost every 2-3 months. Initial cost was $900, repairs cost $215, and food costs $400.

I bought a new manufactured home with a refrigerator included. I put the Whirlpool refrigerator in storage and purchased a new side-by-side for the home. Now I have an addition on the home to put the Whirlpool refrigerator as a backup. The refrigerator is two years old. The problem is the factory forgot to install Freon in the unit. The refrigerator runs but does not get cold at all. In fact the unit will get warm. The dealer where I got the home will not do anything about it. He is only responsible for the home itself not the appliances.

Purchased a lemon of a refrigerator. 6 services calls later (delayed for parts for 6 months of excuses, misordering the wrong parts - 3 times!!! by totally incompetent A&E service techs) ... and it's still not fix. After 2 weeks, the frost build up in the freezer looks like a snowstorm came in!!! We now have heaters in our freezers, yet the problem is still NOT resolved! The last tech stated NOTHING MORE THEY CAN DO!!!!!!! and stated though he cannot say it ... sounds like a MFG defect!!!! WE are stuck ... and Whirlpool must be losing millions with A&E as their service company. Frustrated and stuck with this piece of junk!

Whirlpool has got the worst refrigerator ever since I have a breath in this world... For my whole 32 years, I have never come across a fridge whose freezer work worst than a fridge... if Whirlpool doesn't have expert in doing fridge, then don't sell your fridge and greedy for money and profit because it will cause lots of trouble to us consumers who has no knowledge that your refrigerator is so lousy...OUR TIME IS VERY PRECIOUS...SO PLEASE DON'T SELL YOUR FRIDGE>>> YOU CAN THROW ALL OF THEM INTO THE DUSTBIN OR INTO NIAGARA FALLS!!!

Model# ed5gte side by side refrigerator - 1 yr after purchase ice maker failed. Wasn't covered under warranty and cost $380.00 to have it replaced. Less than a yr, it failed again. Wasn't covered so just put up without it. Now a yr after that, the compressor is shot. This is a piece of junk. It cost over $1000.00 when new and in three years two ice makers and now the compressor. This is uncalled for. Why can't they make a reliable product?

I bought a Whirlpool refrigerator on Sat, 10/4/08. They delivered it, changed the handles to the other side and the door doesn't close unless you slam it. It's because of the latch on the right side of the fridge that turns the light on and off. The Model number of this 21 Cu.Ft. top mount refrigerator is ET1PHKXPT, black. I really needed this refrigerator, because I can't afford a more expensive one. Please tell me what the problem is with it.

I need a part for my 3 yr old Whirlpool refrigerator and the part I need is NO LONGER AVAILABLE! They want me to buy a whole left freezer door for $600.00. The rest of the parts are available but not this one. I feel like it's a ploy to have to spend more money for parts! It's ridiculous to pay over $1000 for the thing and then not get parts. No longer available is not a reason. Parts are made everyday.

I purchased a Whirlpool Model #ER2CHMXPLO4 refrigerator on August 24, 2007 on September 24, 2008 my repair man says the freeon will not flow through coils and it will be expensive to repair.

Starting to sense a trend here. We purchased a Whirlpool side by side (Model # ED5HG) from Best Buy in August of 2003. A couple of days ago, I awoke at 2:00 AM smelling something electrical burning. I went down to the kitchen and the smell was intense. There was also a haze hovering near the ceiling of the kitchen. I checked everything electrical in the vicinity of the kitchen. (However, I didn't check the refrigerator. I never expected that to be the problem.) I then called the fire department as I surmised I had an electrical fire that was either occuring between the floors or in the walls. Meanwhile, my wife is getting our two young children up in order to vacate the house.

Around October of 03 we purchased a new side by side Whirlpool refrigerator/freezer with water filtration and in the door ice and water. On Jan 5 2006 our ice maker stopped working and we spent $255.00 to replace the motor and ice maker. On March 4 2008 our ice maker again stopped working. I called Whirlpool. They offered us a discount on a new refrigerator. We spent 298.11 on the replacement of the ice maker and motor and spent 141.30 on new water lines and a new valve in the basement to improve water flow to the ice maker to prevent further problems. The original valve and water line came with the refrigerator.

The Whirlpool refrigerator is less than 2 years old. The whirlpool ice make freezes ice cube on top of ice maker; the cubes do not tilt off the maker. Whirlpool customer service said that no where on the internet does Whirlpool give instructions on removal of the end cap which would enable the customer to determine if the whole unit needs to be replaced. Whirlpool also said that it even does ptovide any help to authorized repair men to access any help on the ineternet.

I just bought a brand new broken refrigerator on July 21, 2008. I tried contacting the dealer, and they said to deal with Whirlpool itself. The dealer tried to shift the blame on me and said that it was my fault that the refrigerator was broken. I called Whirlpool many times to rectify the problem. The company said that there was nothing they could do except send a repair man. Whirlpool said that they will not take back this refrigerator even though I had just bought it.

My Whirlpool brand name refrigerator was not produce ice. I called Whirlpool and I asked for help. Troubleshooting could not help and they offer me to send technician. I said ok but how much it is going to cost me.I specificly asked him about cost. He told me that $75.00. I said ok. than I don't want to pay any extra dollar because this fridge already cost me a lot when I purchased.

Purchased a Whirlpool top freezer refrigerator, model ER2CHMXPB04 with no internal water filter...just your basic refrigerator with ice maker. It was delivered 7/2/08. After throwing away several batches of ice, the ice still tasted and smelled like chemical. It was totally disgusting. I called Lowes and they took me through the paces of whether I had thrown out the first batches of ice, etc., which I had. They gave me the Whirlpool repair number which I called and scheduled a repair visit.

We purchased a Whirlpool side by side stainless refrigerator model ED5JHAXZML from HH Gregg in 5/04. Luckily we purchased an extended warranty. In July we had ice forming along the entire wall of the refrigerator next to the freezer. The technician found that too much air was coming in to the crispers so he restricted the flow. Unfortunately I cracked 2 crisper drawers that were frozen to the wall but those weren't covered by the warranty. Then, the refrigerator stopped working 8/04.

We purchased a Whirlpool Gold Conquest Model gs6shexnl00 ser.no.4941921 in 12/04 and had problems with it in early '06, one or two months past the one year warranty. We did not purchase any extended warranties, our mistake in this case. We also purchased a matching over the stove microwave, same gold series, both stainless. The problem with the micro is simple, the light stays on until you lean into the door extra to completely close it.

I am complaining on behalf of my elderly grandmother who does not have internet access. In May 2008, she purchased a Whirlpool refrigerator from a retailer in Monroe, LA, including an extended warranty. The refrigerator was loaded directly onto a moving van and moved to another state where she currently resides. Upon installing the refrigerator, we discovered that it did not cool to a safe temperature. I called the retailer who referred me to Whirlpool. After calling Whirlpool, I was told they would call me back and tell me the name of someone who would service the refrigerator.

I've always been happy with Whirlpool prodcuts but I bought a refrigerator a few years ago and have had nothing but problems with it. We've already replaced an ice maker part (originally they sent wrong part even though I described it in detail). It was VERY expensive for a chunk of plastic. Now the bucket (also plastic of course) has a crack and everything is freezing over. I imagine that would be quite expensive so haven't called about the part yet, have just been chipping away the ice. The refrigerator part seems to either freeze stuff or not keep it cold enough.

The latest problem (thawing and refreezing) turned out to be a bad cold control -- replaced to the tune of $130.

I Parchased a refrigerator on the month of May 2008 from M/S Shyam Lal D. Delhi Cantt-10 (India) and face lot of problem in a refrigirator. many time launch a complain to Whirlpool Maints Mr D. but he did not attend the complain, so far. I suffering lot due to not properly work deforest system of my refrigirator. Please do some needful action immediately. Thanking You

Bought a fridge freezer, ice machine didnt work from the day we bought it. They said they would bring someone out to fix it. On both occasions I asked them to call in afternoon after work but they called when at work refusing to come out again umless pay 35.00 pounds.

Now there is water leaking out the bottom of the freezer side which has warped our oak flooring. Apparently, from what I read on the internet, there is defrost cycle drain tube that is probably plugged. Whirlpool's quality has definitely declined. I bought all Whirlpool appliances for the kitchen of a house I built 15 years ago and everything worked great.

Whirlpool Gold Refreigerator purchased 12/04 - Delivered 1/05. IceMaker Stops working in 3 years? Tech come out tell me the fee for replacing the entire IceMaker $430.00!!! Only 1 person uses this IceMaker! Why would the entire engine stop in 3 years? Customer Service could only apologize that it no longer worked! I will never purchase anything made by Whirlpool

Purchased a Whirlpool top-mount refrigerator in September of 2003 (hurricane Isabel destroyed my 20-year-old GE). In May 2007, I had to have a bad relay replaced. Lost all my food. In Feb. 2008 had to have a new compressor installed. Lost all my food. In June 2008 I called a repairman because of a loud noise everytime the unit cycled on or off. He said a ground wire was unconnected and he reconnected it.

Approximately 3 years ago we purchased a $2,000 Whirlpool Gold refrigerator (model GC3SHEXNBOO) Although we had to have the ice maker serviced twice in the first year we were overall pleased with the product. About a month ago the refrigerator overheated and we unplugged the unit. The repairmen said it was a blown fan and, after checking, said it would take 3 weeks for a new part. We called the main service center since we thought the time frame was excessive (also followed up with letter) and was informed since we were out of warranty it was too bad.

I purchased a fridgerator in 04 at Bernies, It has borken over 3 times, first was the the ice maker, then the door cracked completely,amd it still still cracks and now it does not cool and all my groceries got ruined and I called the company and the said they would come today at eleven. I missed a day of work and the called saying they would have to come in a week. I have two children and I can't buy any food for a week for it will spoil.

Since the purchase late in 2005 from Nebraska furniture mart we have had 4 service calls on the ice maker. We have one more service call in again and it will be the last. We have spent over 400.00 dollars in fees to fix the ice maker from hell.I will not spend any more money to repair something that cannot be fixed

I purchased a Whirlpool side by side refrigerator with water/ice dispenser in the door at Best Buy in July 2004. The first time I used the crushed ice dispenser, it malfunctioned and now neither crushed nor cubed ice dispenses and I have difficulty closing the door because ice is growing on the storage unit inside the freezer. Because I did not use that function until after the warranty period, Whirlpool will not fix it for me.

door problem in my new refrigerator.

This is a supervicor in the Whirlpool Comapny and he is not listening to customers and making flase statements. I kept waiting for his call for hours when he said that he will call me in 5 MINUTES. When called again they are not there and no one responds.

This is a supervicor in the Whirlpool Comapny and he is not listening to customers and making flase statements. I kept waiting for his call for hours when he said that he will call me in 5 MINUTES.

We purchased this refrigerator from Lowes on the 16th of November, 2007. Within a couple of weeks having the refrigerator delivered and setup in our new home, the blue l.e.d.(s) that show you the filter level and the ounces just stopped working. The model of the refrigerator is GF6NFEXTY Whirlpool Gold.

I purchased a new Whirlpool refrigerator sidekick in the fall of 2004. For the first 2 years the refrigerator worked relatively well, but for the last 2 years I've had nothing but problems.

In Dec. 2006 I got a brand new Whirlpool Estate refrigerator with my equally brand new condoinium, which was fitted with all Whirlpool appliances. The refrigerator was shut off at the circit breaker for the first 5 months after I bought my condo.

the frige is not working and it is the new ref

The relay burned up on my side by side refrigerator. I see now it is a common problem and that some folks have had their house catch on fire from it. I have tried to obtain a replacement part but they are out of stock all over the country. I hope Whirlpool is working on a replacement part that will not catch on fire. Smoke filled kitchen. In tolerable smell of electrical fire, plastic burning. Food spoilage and no Fridge for days.

This has to be a defect for this model (ET1PHKXPQU01). I would like this remedied once and for all or have Whirlpool take it back for a different. I will call our local news station if I do not get adequate results. We have a service contract with a company named A&E Factory, Andover, Massachusetts.

I, too, came downstairs to discover a horrible, burning smell that surrounded my Whirlpool side-by-side stainless refrigerator. (unit purchased Summer 2003) We pulled it out and discovered the smell (and smoke?) coming from the back. Unplugged it and called an authorized repair service who came out immediately.

I have a 450 litres 2- door refrigerator of Whirlpool India approx. 2/3 years back. About a month ago, the main door came off its hinges, obviously due to some inherent engineering defect in the manufacture. The complaint was made with the company's customer care vide docket KL 0408007451 about a month back. No corrective action was taken although I am covered by an Annual Maintenance Contract, and a month has passed by. Repeated reminders are to no avail. The problem remains unresolved.

I bought a whirlpool refrigerator/freezer on top Model # GTISHTXMT04 Series # ET 18112002 9/06 and had it delivered 11/06. December '07, I noticed 2 top shelves in the front of the refrigerator were cracked. I called Whirlpool and first they sent the wrong parts then when I called again they sent a replacement for 1 of the shelves (the other part was not correct).

My wife and I purchased a whirlpool side by side MODEL ED5FHG in 2003. Last night she woke me up at 3 o'clock in the morning after smelling somthing burning. After searching for the problem for some time I called the fire department. Eventually, after pulling out the fridge we discoverd that the compressor had shorted out and burned around the relay and bottom of the fridge.

I had purchased Whirlpool refregartor on dated 09.05.08. After one days no work. No one take care by company yet. I do more then ten complain. Plz suggest me what I can do.

I purchased a Whirlpool side by side refrigerator Model ED5FHAXS001 on 9-11-07. I called for service on the ice maker in March 2008. The ice bucket is in the door and is one huge block of ice constantly. It hasn't been in cubes since we purchased it. The service person came out and said there was nothing wrong with the operation of the ice maker itself but it was a poor design by Whirlpool by putting the ice bucket in the door. Every time the freezer door is opened warm air hits the ice and it melts thus causing one big block of ice in the bucket.

whirlpool refrigerator 5/31/04 repaired ice maker 11/10/05 ,6/2/06 again 10/23/07 stil not working ice jams in tray when dropping also throws ice into freezer today 5/10/08 refrigerator is not cooling, Have a ge refrigerator 30 years old in the garage never repaired not once and still running.....

A Gold Series Whirlpool side-by-side refrigerator was purchased 2 years ago from Lowe's.Several months ago the lights quit working and each time the door was opened it made a roaring clinking noise...which ceased after a few weeks.

I purchased a Whirlpool refrigerator of single door with 310 ltr. capacity from a local dealer in December, 1996. The fridge was nice till 6-8 months, but then after a problem regarding it's door started. The PVC strips attached on top and bottom of door starts cracking from the pivot through which door swing-open or close. Then if the immediate care is not taken, the door liners starts delocating due to improper closing of the door and cooling of the fridge affects. Since, it was in warranty at that time, I get the things repaired or replaced. But after every 18-20 months, this repeats.

I purchased a refrigarator of whirlpool model no.WRHA 282520 appliance no. INA 022204695 on 30 June 2002. Then i purchased a whirlpool home care plan starting from 25 April 2007 for duration of 24 months.

WOW!! My refrigerator-freezer has just died. They just don't make them like they used to. I purchased this Whirlpool product in November, 1983. Yes, that is right! 1983!! It has been in use constantly since purchasing -- for several years as my only refrigerator, and for many more years as my extra storage. Thanks for my many years of service from this Whirlpool appliance.

My Whirlpool Model ED5NHEXMB00 had a smell like burning Electrical. It stopped working later that day.

Food waste/loss. Home filled with smoke, very upset thinking this could have happened in the middle of the night or when I was not here. Afraid to own same make/model again.

In the night of March 7 and 8, 2008 the compressor in my 4 year old Whirlpool refrigerator failed. I reported it the next morning. A service call was scheduled for two days later. The service tech never showed up, but called to informally reschedule. As we talked, I told him the compressor had failed and he verified the symptoms and said he'd order one. I was surprised he didn't have one on the truck. Houston is the fourth largest city in the US, and for a major manufacturer to not have warranty repair parts shows a disregard for the customer.

My Kitchenaid side by side refrigerator needs the icemaker repaired, it doesn't make ice it just send out water which freezes. The refrigerator door on the right sits higher than the left door and will not stay shut. We have an extended warranty service through whirlpool, but when we called for service we were told that our warranty plan was issued to someone in Indiana. We have been trying since 01/13/08 to get this matter resolved, each time we call we are told someone will get back to us in 2 or 3 days but they never do. I called again on Monday 03/09/08 and was told that they may never be able to straighten out this mess and honor our warranty. Do you have any suggestions on what we can do? I am trying to contact consumer affairs at the main office for Kitchenaid.

I purchesed a Whirl pool side by side Refridgeator,model #ED5GHGXMB00,with ice and water in the door,at Lowes in 10/27/03.the ice maker broke with in two years.and was never fixed and last night the whole thing quit getting cold,it still makes a running noise but dose not get cold...also have a wirlpool dishwasher that quit draining...just after the waranty ran out..I WILL NEVER BUY ANYTHING MADE BY WIRLPOOL AGAIN!

I also purchased a Whirlpool Side by Side Stainless Steel Panels from Lowe's in 2003. At around 8 pm a year ago it caught fire. The compressor burned, and the overload relay failed. At the time we could not tell exactly where the smoke was coming from because the thick smoke had covered our home, and the fire department was called. I contacted Whirlpool, and after many threats they agreed to replace our fridge under warranty; however, it took 4 weeks to get the new one over the Thanksgiving and Christmas Holidays. Tonight the replacement fridge (1 year, 3 months old) just did the exact thing but we unplugged it before the major damage occurred. It is now 1:20 am, and I fear going to sleep with my children in the house. I noticed there was the exact claim from a Spartanburg, SC resident.

We have a Whirlpool side by side refrigerator purchased9/03 from Lowes. On Jan 26, 2008 my kitchen filled with heavy smoke and a strong electrical burning smell. Upon investigating we found that the run capacitor and starting relay were on fire. We unplugged the refrigerator and the fire did go out. The insulation around the compressor is charred and the prongs are melted. If we had not been home I honestly feel the fire would have continued and my home would have been destroyed.

Approximately 6 years ago we purchased a new Whirlpool Gold, 25 cu/ft. Side by Side with the ice maker/water in the door. It was to go into our new home. Around January 10, 2008, we starting smelling a very strong musty chemical oder coming from the freezer and refrigerator areas. We couldn't even eat or use the ice that the box was making. We had to throw it out. I cleaned this unit 3 times in 5 days, and 1 more time over a weekend hoping to find the problem and save us some money from not having to purchase a new one. I checked all the food in both areas, and ended up throwing away a lot of good food, because we were afraid of the odor contaminating the fresh vegatables, etc. I had a repair person come out, but he couldn't fix or find the problem.

We purchased a NEW Whirlpool Gold Side by side refigerator in 2003 After the first 10 months the ice maker started to rust out and deposit rusty metal debris in everything we put ice in, since we live in Arizona that is just about everything. I called the service department and they gave me the usual runaround but finally caved in when I told them my wife was pregnant and had been using the ice maker. Now it's Jan. 2008 and the frigde is smoking and has quit working. I WILL NEVER OWN A WHIRPOOL APPLIANCE AGAIN.

As part of the building process for my new home, I purchased appliances to be installed into the kitchen . In October of 2007 I moved into my home and noticed within 2 days that ice was forming in the back of the freezer compartment of my new whirlpool gold series 25 cu.ft. side by side refrigerator. I called and was told by Moon's appliance in Eustis, Florida, who sold me the appliances, that I would have to go through the warranty dept. of my builder to have the refrigerator repaired. I ended up calling Whirlpool, who sent out 3 technicians ( 7 service calls) who had multiple different reasons as to why I continued to have the ice building up. Finally Whirlpool agreed to replace the refrigerator with another one (the same model). The day after they delivered the replacement fridge, there was ice on the back of the freezer compartment. This whole scenario took 6 weeks to alleviate and now we are starting at square one again. What is wrong with Whirlpool, that they continue to design appliances that seem to self destruct and refuse to stand behind their products? Are there any class action suits against them?

A Whirlpool side-by-side refrigerator, purchased approx. 1 1/2- 2 yrs ago, decided it wanted to burn our house down! It only took a matter of 5 to 10 minutes to envelope the home into a smoke-filled mass, and the heat burned my mothers ears and hair as she escaped! Whirlpool is not a product endorsed by us. Also Whirlpool has not been contacted about this problem, yet.

The Whirlpool Refrigerator double door 285 litre, does not function properly. Perishables in it started getting spoiled from the very second day. Above all, the service of the company is worse than the product. Employees at Complaint Centre do not allow to talk to anybody senior. Even when they allow it, seniors are not interested in finding a solution. E-mail ids of the company people are not easily available. No one calls you back. We are following up with the company since Feb 2007 and it is already Dec 2007. We have never seen such a poor product and such a pathetic company.

My freezer ice maker purchased in 2006 has been broken for 6 months and Whirlpool says the part has been on back order ever since.

My Whirlpool refrigerator, model # ED5FHEXNTOO, is frosting up inside the ice dispenser door. The refrigerator works but is now leaking from the frost. What can I do to fix it?

We purchased a Gold Conquest refrigerator in 2005 for our new house that we were building. 1 year and 10 months later we heard a popping sound coming from the back of the frig and all the lights went out. When the repair man arrived and opened the electronic control box he discovered the board had shorted out. There was a black spot on the inside of the control box. Researching this problem on the internet, I see others have had the same problem.

We purchased a Whirpool side kick fridge/freezer unit less than 2 years ago.The fridge will not cool less than 50 degrees.We called whirpool they said it was still under warranty.Now it's going on three weeks and it's still not fixed!After being stood up twice by the repair company and faulty new parts I'm at the end of my rope.My wife who has a day care is working out of coolers just to keep the kids fed.Now today I have a new compressor sitting on the floor next to my fridge waiting for the repair man for the fourth time.

In August, 2004 we purchased a Whirlpool Gold side-by-side refigerator. By the June of 2005, we started experiencing problems with excessive freezing in the freezer and the refrigerator reading a temperature of 50+ degrees.

We bought a Whirlpool side by side Refrigerator the store delivered it set it up and within 5 minutes it was smoking. They took it back to the store brought us another one smaller model #ED22TQXFW00 Serial #SH1741207 the ice maker and water quit working about a year and a half later. The temperature has never been right with the meat box. If we turned it up everything froze turn it down then food goes bad. We have had it checked no one seems to know whats wrong with it. When I tried to get ahold of Whirlpool I just got the run around about it saying my warranty was out. That I needed to take it somewhere to be fixed. I still have all paper work and sales slip.

Spring 2005 I purchased a Whirlpool side-by-side counter depth stainless steel refrigerator with ice-maker in door. It claimed it was an Energy-star product. Just after the initial 1 year warranty expired so did most of the freezer's capabilities. The freezer started running almost non-stop and the display showed increasing temperatures, up to 50 degrees Fahrenheit. In fact, the freezer was so cold that it would cause the thermometer we bought to stick at below 20 degrees Fahrenheit. At the same time the freezing temperatures were causing the drip pan in the back panel to freeze over and water would first puddle to the bottom of our refrigerator, and then slowly leak out onto our floors.

Purchased a new Whirlpool Conquest side-by-side refrigerator/freezer with the ice dispenser in the door. Two years after purchasing, the icemaker quit working due to a plastic axle which turns the ice out of the maker and into the bin. The repairman (an independent) charged me $235 to replace the icemaker. He said the plastic axle costs about $.25 and a metal one would cost slightly more, but Whirlpool wouldn't replace the defective part.

I own a side by side Whirlpool refridgerator, model #GD25SFCHS10. Recently, I stareted smelling burned wireing and then I saw the smoke coming out of the icemaker. The smell and the smoke indicated to me that this could be a very dangerous situation and a FIRE HAZZARD. The service person I called out told me that the whole door would have to be replaced and this is not an inexpensive part. He also told me that there are several other consumers with the same problems in my area. Aggravated and frustrated I turned to Whirlpool. Needless to say, I received no satisfaction from them only names and phone numbers from repair people in my area. Here I am and what to do next. In a situation of possible fire danger, the manufacturer of a product should be held responsible for the repair.

I purchased a Whirlpool Gold side by side fridge 12/13/04. Within the last few weeks, it has started to fall apart. The ice maker dispenser broke and I am told I must replace the whole door for $600.00. Secondly, the compressor has died. I contacted Whirlpool who has agreed to pay for 1/2 of the door and will fix the compressor. However, no one can come out for 5 days. Whirlpool has suggested that I purchase coolers and live out of them for the next 5 days. I have made numerous calls and spoken with multiple uninterested customer service representives, all the way up to DION who suggested the coolers. I will never purchase another Whirlpool or any product made by Whirlpool again!!

We purchased a brand new Whirlpool side by side refrigerator freezer for our very first home in july of 2004 (1200.00)and the ice maker stopped working within the first 6 months. Sears sent someone to replace what they said was the motor to the icemaker at which time was still covered under the warranty. The ice maker stopped working again three months later and Sears again came in to get it running.

We purchased a Whirlpool stove , frig and microwave about 6 years ago. The frig,although textured began to rust on the outside.I tried to cover the spots with the appliance touch-up paint you can purchase, but now the touch-ups have yellowed and the refrigerator appears dirty. My microwave also be gan to rust not only on the outside but the inside as well. It blew the inside door latches off three months ago. I had just stood up from cleaning the front of my stove, which had not been turned on ,when I heard a funny noise and turned around to discovered the entire front panel had shattered into thousands of pieces. If I had not stood up when I did it would have cut my face all to pieces, perhaps blinding me.

I purchased W whirlpool side by side refrigerator 4 years ago for $2000.00. It is still under warranty, I had problems with it flooding onto the wood floor two years ago. Whirlpool said that I could only use one company for repairs called A & E. They failed to show up twice, finally came out, couldn't find the problem but billed me $138.00. If I didn't remember to poor hot water down the drain every month it flooded my kitchen. Now 1 week ago, the refrigerator died. Went thru the whole scenario again. They would only let A & E do the repairs, or the warranty was null and void. A & E since they don't have enough technicians couldn't come out for 4 days.

I was persuaded to take a new Whirlpool refrigerator as part of an energy conservation program. The older Korean built refrigerator from Circuit ran well but they claim of CES it was energy inefficient. The 20 year old Korean refrigerator had performed flawlessly over the years and during numerous earthquakes including the massive 1994 Northridge Quake.

On Dec 19, 2004 I purchased a 25cf side by side refrigerator with an ice maker in the freezer side and the ice storage in the door from Best Buy. It was delivered to our newly built house on Dec 31. We moved into the house in February 2005. In June 2006 the ice maker stopped making ice cubes. I called a Whirlpool authorized service rep who cam and looked at the problem. He said the ice maker was broken and that whirlpool did not rebuild them. he said whirlpool had been making the same type of ice maker for 45 years. (and they're still trying to get it right!). His servcie call was $75, the ice maker replacement is $145, installation is $200. Not bad for a fridge that cost $1100!!

I purchased a Whirlpool refigerator from Lowes on 7/06/06. It was delivered on 7/09/06. I had installed or set up the appliance myself that day. The following morning the unit was not cold. We called the service company A&E Appliance service company and by the time they arrived on the following day, it seemed the refigerator was operating OK. On 8/02/06 the refigerator was not cooling properly. I contacted Whirlpool about this matter and they arranged for a tech from A&E to come out on 8/4/06. During that course of time several perishable items to include perscription medicine went bad. I estimate the losses in the amount of $75.00. When I spoke with the representative ar Whirlpool, I asked if they were responsible for any lost food, she simply replied that it states in the warranty that Whirlpool is not responsible. So here I am.