Whirlpool Ranges & Ovens Reviews

It looks as though over time, since they get hot, the taped melded together, causing the electrical short. I will bet all stoves of this model were taped together the same way. We do not use our stove on a regular basis, or it probably would have happened sooner. The stove is about 5 years old. We thought at first it was the left front burner, since that is where the sparks and smoke came out.

My husband took off the entire surface to discover what the wiring problem was. He is an electrician, so he was able to fix it. He also said that if I had been touching any metal on the stove, I may have been electrocuted, from the 240 amp. Other consumer may not be so lucky!

I have had the stove for a few months and did not know that the front of the stove get so hot. I understand the top being hot due to the fire, but the front of stove being hot was not brought to my attention until this incident. I think there should be a warning and the power burner should be located at the back of the stove. I am very concerned that this may happen to someone else.

I called Whirlpool, told Nacole, Babs, Sam and Jim all the same thing about my VERY hot surface range, all the time making notes as we spoke. They all said this was normal with this model! They were very rude and seemed to not care. You do not have to be a rocket scientist to know when something is dangerously too hot. What good is a Warranty when the Company will not honor it? I got no help from them but I have not given up yet. I can't believe a company like Whirlpool sells such poor, actually worse than that, quality products now.

The service tech was told by one of the Whirlpool service technical reps to go to the store and buy a cake mix and bake it to see what the oven is doing. I called them after service representative's visit number 6. I was told that I would receive a call in 24-48 hours to make arrangements... to puck-up the stove. Needless to say, I have not heard from anyone. I guess I will call them again and again.

I submitted the receipt but never heard back from Whirlpool. After years of the oven partially working (it did work reasonably well, just occasionally not starting), it gave up the ghost on Christmas Day 2009. I contacted Whirlpool again and they told me to phone one dealer who did not service Gas ranges, and another who did not service our area, finally admitting they had no one to service this area so go find someone myself. I did this and a technician came in and thought he knew what was wrong. He called Whirlpool to order the part but they wouldn't let him talk to their technical support as he wasn't an authorized dealer. He said I would have to order the part myself and told me to ask for a Solenoid Gas Valve. I did this and they sent out a part.

I called the technician again and he couldn't get back for a month. When he did come back, he told me they had sent the wrong part. I phoned again and this time, the parts guy brought up a parts schematic and I was able to identify the right part to him. They sent that out and he installed it and it seems to be working. They wouldn't let me send back the previous part because it was over 30 days. All told the oven has been out of service for 4 months since I bought it and I have spent in excess of 900 dollars on service and parts for something that should have been fixed on day 1. I don't feel they should be selling items in areas where they don't service them, and if they do, they should make the buyer aware that they don't offer service in the area.

My stainless steel front has rust on it already. Luckily, that can be replaced and does not interfere with cooking. I replaced our older Whirlpool flattop range for this one because I wanted it stainless, but that one worked perfect. I called the place where I bought it from and Whirlpool, but both were no help at all. I cant cook or bake on my new range, what good is it to me? Maybe companies should stand by their products. I'm getting tired of throwing away burnt food.

On January 5, 2010, I went to the hospital ER with complaints of shortness of breath, chest pain and body aches. After numerous tests, the ER doctor felt that maybe I was developing some strain of the flu. Even though I literally begged for more tests, I was released with discharge paperwork indicating a possible 'cardiac' problem or possible 'blood clot' either in the lungs or near the heart. I was put on bed rest. I remained out of work until Jan. 11, 2010. I saw the Cardiologist, but no tests were conducted because my blood pressure had elevated to high levels. It was feared that I would have a stroke on the stress machine, so the cardiologist put me on high blood pressure meds and sent me home.

I returned home, only to go straight to work each day and come straight home. It took everything in me to make it to work each day. After taking the 5 days off from work without pay (Jan. 4-8), I couldn't afford to take more time off. I was completely exhausted each day, coming home to 'bake' dinner in my Whirlpool Oven. After seeing the cardiologist on Jan. 7th, on or about Jan. 10-11 I developed a dry, chronic cough, which occurred throughout the day and most of the night. I still had extreme fatigue and shortness of breath, and headache. However, I still did not have the flu or a cold.

It was around the Jan. 15, that I stopped cooking as I was too fatigued to do so because I stayed up most nights coughing so much. I thought that maybe the High Blood pressure medication (Lisinopril) was making me cough, so I went back to the Cardiologist on or about Jan. 26. The cardiologist changed my HB meds from Lisinopril to Benicar. However, I didn't take Benicar that night because I was instructed to start it the next day. On the night of Jan. 26th, I noticed my face starting to swell.

On Jan. 27th, my face was swollen even more and even though I was no longer taking Lisinopril, I was still coughing. Immediately after getting off work on Jan. 27th, I went to the walk-in clinic, Take Care Clinic at Walgreens. I was diagnosed with Upper Respiratory Infection and Allergic Rhinitis. I was placed on steroids, Prednisone and a prescription cough medicine.

On Sat. Jan. 30, I started feeling better and decided to cook myself dinner, in my Whirlpool Gas Oven. I immediately noticed the odor coming from the oven. I decided to try the oven once more on Monday, Feb. 1 to see if I smelled the odor. I did. So I called my Gas Company, Austell Natural Gas and asked for someone to come check the oven because I 'thought' I had a possible gas leak. When the technician checked the oven, the buzzer from his machine went off immediately. He told me (and left documentation stating) that there was not a gas leak but rather a high level of Carbon Monoxide coming from my oven when it was in use. He recommended that I not turn the oven back on and to call the manufacturer, Whirlpool for resolution. I did just that.

On Tuesday, Feb. 2, I contacted Whirpool. I was connected with Monica ** in the 'safety' department of Whirpool. I explained (in detail) what Austell Gas had detected with the Gas Range. I provided all information, model number, serial number, etc. Monica stated that they would have to send out a technician from a subcontractor company to 'check' the gas range and assess whether the range could be repaired. If it could not be repaired, Monica ** stated that it would be replaced. She stated that given the nature of the problem, I would not be charged for anything. I explained to the Whirpool Representative, Monica Alridge, that I had been back and forward to the ER, the Cardiologist, clinic etc. and that I had lost a lot of time off from work (without pay).

I asked her if there was a way for Whirlpool to simply replace the range, as it would give me peace of mind and as well could give Whirpool peace of mind knowing that the defective or faulty range had been replaced. She declined to offer me this. I was told that I would be contacted by the subcontractor, A&E Appliances to set up an appointment for them to come to my home to access the problem. Monica recommended that I contact my Primary Care Physician and ask to be tested for Carbon Monoxide Poisoning/Exposure. I did just that.

I contacted my Primary Care Physician and was tested for CO Poisoning at the hospital. I had a blood gas test with carboxyhemoglobin conducted on Feb. 4 and 5. The test results appeared to be within normal range. I am thankful that the tests came back normal. However, I wish I had this test done on Jan. 5, when I went to the ER. Had I known that I was exposed to Carbon Monoxide, I would have been able to tell the doctors and ER nurses, and they would have been able to give me the blood gas test with carboxyhemoglobin test then.

Because I was still concerned, particularly because I could still smell the strong odor, I called back to Whirlpool and spoke again with Monica**.

I told her that I appreciated them sending someone out to repair the range, but could still smell the strong odor coming from the oven when I turned it on. I advised Ms. Monica ** that I noticed where Dave from A & E had billed Whirlpool for the work he conducted at a rate of $163.00. I asked her from a consumer safety perspective, and from better business practices, would it not have been more conducive to simply 'replace' the oven, rather than paying for costly repairs? I did not mean to offend her, but she immediately became defensive and rude with me.

I told her that because I could still smell the strong odor coming from the oven, I would need to follow up and have the oven checked once more to give me peace of mind. I advised her that I thought with all of the problems, doctor's visits, ER visits, days off from work (without pay), numerous calls to her office, it was an inconvenience to me as a customer to have to follow up once again to have the oven checked.

Monica ** was non-responsive and did not ever offer to simply replace the oven. I ended my call with Ms. **/Whirpool and immediately called Austell Gas Company and requested that they please come back out to recheck the oven. I explained that since I had first called them on Monday, Feb. 1, I had contacted Whirpool and they had sent out A & E Appliances to repair the carbon monoxide leak. The technician from Austell Gas Company checked my Whirlpool Oven and found that it still has extremely high levels of carbon monoxide. He recommended that I not use the oven, but if I insisted on using it, he recommended that the doors and the windows in my home be open. He stated that at such high levels, if anyone were to stand next to the oven, they would surely be affected. While he was testing the oven, he literally had to move away from the kitchen as he stated it was burning his nose.

He wrote up his findings and left paperwork indicating that during the preheating of the oven, that is when the CO levels are extremely high, so high it set off his alarm, which continued to alarm. At this point, I have an beautiful Whirlpool Gas Range, that I am literally afraid to use. Although my health issues appear to be much better than earlier in the month of January, I have not had any cardiac or heart related issues prior to all of this happening. I've never had a blood clot, I don't smoke, and have not been on high blood pressure medications.

I am thankful that I found the Carbon Monoxide leak. However, I feel that Whirlpool has taken minimal action to resolve this issue. I understand that 'repairing' products is the norm. However, when you are speaking of Carbon Monoxide leaks, which could ultimately cause death or severe injury or brain damage from long term effects, I do not feel that simply attempting to repair or fix a CO leak is feasible. Paying $163 for a repair that obviously did not fix the problem, is not conducive to me as a consumer, as my health and my life still remains at risk. Nor is a $163 repair that did not fix the problem, a good business move for Whirlpool.

I am very dissatisfied at how Whirlpool has handled this entire ordeal. I am disappointed in the way in which they treated me as a customer. All of my appliances are Whirlpool appliances and have been for years. This is a very poor way to treat customers, as my life is literally at stake here. I was treated as if I was just another number. I do not believe they understand or even care about the severity of the problem. My health, my life and well-being are at stake and Ms. Monica **/Whirlpool simply could care less. They attempted to quickly 'fix' a problem that has not been fixed.

They were willing to risk the possibility of wasting $163 on a repair (that didn't fix the problem), than simply replacing the faulty Gas Range/Oven to ensure my safety and well-being. I wish I had known that the oven was leaking Carbon Monoxide when I went to the Emergency Room on Jan. 5th and even when I went to the Walk-In Clinic and the Cardiologist. I am confident that Carbon Monoxide would have been detected in my system. I have never felt such disorientation, discomfort, fatigue, chest pain and shortness of breath before (in my entire life).

It scares me to think that I still have this defective range even in my home. I feel unsafe and I am concerned about how many other consumers out there may be going through the same thing, but are unaware to even mention or ask their doctors to be tested for Carbon Monoxide Poisoning. This is a very serious matter, that Whirlpool doesn't seem to care much about. Perhaps, had I died in my home, they may have taken this matter a little more seriously. I am very disappointed.

Where are all the lawyers that are supposed to be reading this website? Help us. My gosh, look at the danger and the problems that their stoves bring to the homeowner. I will never buy anything made by Whirlpool ever again and will be sure to tell every one I know about this story. Oh by the way, our oven went out on Dec. 23rd and it is now Feb. 4th. Think it will get fixed???

I have called and talked with the property manager with my concern on this and he did not care. He said that the appliance guy said the oven was workable, but when they came out to test it, they said yes it does get hot but it seems to be working okay. I have gone round and around with Jomba at this company. I ended up taking that stove out, storing it in the garage and replace it with another stove that is safer. In the tenant right act book, it says that the landlord needs to provide safe appliances and that is not happening in our case.

Basically, aside from a few minor problems in seven years, in 2009, we began to experience major problems such as the malfunctioning of the control board. At first the trouble was sporadic: Periodically, the digital temp readout would not show themselves; I could neither choose the baking temp for cakes or puddings nor could I lower temps at the end of baking. Next, we could no activate the timer, so food was under or overcooked. And then came the biggest problem: we could neither turn the ovens on or off. This destroyed any planning time for cooking. For example, I would defrost meat or chicken only to find that the ovens were not working.

We lived this way approximately three months when we were finally and truly upset with the product because we could no longer plan or prepare for important holidays. We found a local Whirlpool dealer who sent a "repair" person. As seniors, who use all Whirlpool products in our kitchen, we were overwhelmed to learn that the control board would have to be replaced and not repaired for $300. And worse, we would need to wait three to four months for the replacement. A four-month turnaround is a very poor business operation, but we had no recourse. And finally today, this morning the repair person arrived with the $300 control board replacement, only to dismantle the face panel and find a ribbon cable (that supplies power and signal to the control board) dried and cracked! Guess what? This can't be fixed. We would have to replace it.

When we add insult to injury, we exceed our budget over $500. The insulting situation we are in now is whether to accept poor quality parts to repair our eight year old ovens or throw out the ovens and replace them with another brand. We were not aware that when parts break down, they cannot be repaired. They need to be "replaced" instead.

Then an inexperienced technician said it was caused by the grease on the stove. I never knew that grease could cause such an extreme heat that would burn the burners when the stove is fairly new. They refused to take care of it and said they had only been dealing with Whirlpool for about a year and that their products were bad anyways. Why would you sell a product that has problems that can burn your house down? Now, I called Whirlpool and they will take another week to get us a stove IF they say that it was caused by the gas leak.

I didn't hear from anyone within 24 hours so I called again - the response was "Nicole didn't put that in the notes". It was a complete run-around 3 days before Christmas. They finally informed me that I'd get my new stove in 7-10 business days. That's just perfect as I was having 20 people to my house for Christmas dinner - the new stove would be here by New Year's! In a desperate attempt, I called the manager at Lowe's (where I purchased the unit) in Dayville, CT in the hopes that maybe he could intervene on my behalf w/ Whirlpool. He told me to get a return authorization number from them and he'd deliver a new unit that afternoon! Great, I thought.

I called Whirlpool back. Their response was that it was IMPOSSIBLE to give me an RA number. I called Lowe's back - he called them and got the same response. Manager at Lowe's was so disgusted with them that he had a new unit delivered to me the next day. New unit wasn't much better than the first. However, I made it through Christmas dinner even though I had to stand in front of the stove the whole time the meals were in the oven so the temperature didn't go up to 500 degrees (I had to keep opening the door to cool it off).

Lowe's called the day after Christmas to make sure everything was okay - they delivered yet another new range on 12/27. Range #3 was okay for a week - same problem. You can set the temp on 350 deg; top temp in oven is anywhere between 250 deg and 325 deg and then it will suddenly rise to 400 deg. I called Whirlpool again - Reena, the supervisor, told me the temp needed to be "re-calibrated" and told me to look at the manual. I argued that the temperature swing was too erratic - she ordered yet another service call (great, another day off). She refused to allow me to talk w/ HER supervisor. I WANT MY MONEY BACK!!

I made a long story short, but I believe I got a "lemon" stove and it should have been replaced. I see others have had no better luck with their appliances. With such an unreliable stove, I will probably go out and buy another brand and hope this one goes in the junk heap where it belongs. My dishwasher is just ok - had to have that repaired once also. 3-year-old appliances should not be this troublesome, unless they are so poorly made.

The answering service was located in Texas and the woman was truly trying her best. I received the name of a "local" service, which is not local to me for I'm 18 miles from town in Tomales, CA. The earliest time for an appointment is next Wednesday. I'm retired from the computer industry and using my background in computer circuitry. I'm of the opinion that the control panel was designed to fail when the guarantee period expired (within a month of expiration). It's easy to insert a clock on a motherboard.

At this time, the local dealer suggested I contact Whirlpool to establish a record of the problem I was having and I did so. I should point out that even though the timer failed, the top portion of the stove continued to operate - only, the oven was unusable. A year later, the same error message indicated the timer had once again failed. On each of the failure occasions, I contacted Whirlpool to ask them if this was a recurring problem with this stove model and they denied there was.

At this point, I am fairly certain that there is a problem in the wiring with this stove that is causing the timer to fail but do not have the resources or the ability to find that problem. Once again, when I contacted Whirlpool, they stated there was nothing they could do. At this point, I feel that I must cut my losses and purchase a new stove of a different manufacturer. I would like to advise anyone else considering a Whirlpool product to avoid Whirlpool ranges.

It seems to me that the corrosion on the board is the result of a manufacturing defect. Circuit board corrosion is caused by a combination of ionic contamination and moisture in the presence of an applied voltage. Under these conditions, an electrochemical process forms dendrites, which then short circuit components on the board. Although the presence of moisture and voltage is unavoidable in this application, ionic contamination of circuit boards is typically the result of improper cleaning and/or handling by its manufacturer.

The cost of a new control board is $177.85. However, I am very hesitant about buying (another) one of these boards for several reasons. First, appliance repair websites as well as ConsumerAffairs.com are flooded with complaints involving faulty control boards in Whirlpool appliances (according to Whirlpool, these are only "occasionally failures"). Second, many of the complainants state that they have had to replace their faulty control boards two or more times before eventually giving up and buying a new appliance. Lastly, Whirlpool denies that there are any problems with their products.

I phoned the gas company to check the unit out. They came and determined that the unit is not safe to use. I contacted Sears, and they said the unit is not under any warranty. I contacted the customer service for Maytag, which is Whirlpool. I contacted Eva through their 866 number. She arranged for a WinServ tech to check out the range. The tech came and inspected the unit. He determined three of the burners were burnt out and corroded. There were corroded holes in the burners, which were allowing gas to escape. I think, that an low quality parts were used in producing this, and could have been catastrophic.

Eva has agreed to repair the product. I waited for two weeks, which is the time frame set by WinServ. That's how long it will take for us to get the necessary parts. I called WinServ on the 10th day, to check on the schedule for the service. I was then informed, that Whirlpool is not going to pay for the repair. I was very upset to hear that a large company, who made a defective product, cannot repair the unit. I had to spend $1,500 for a new range. I could not cook for three weeks. I waited for two weeks, before I was told Whirlpool will not repair the unit. I waited another week to research and order a new unit.

Then, the first time I ran the oven cleaner, it leaked smoke out the vent and turned the top oven plate a burned brown which I could not remove and the oven glass door leaked smoke between the layers, made brown stripes on the glass and turned the glass a greenish color. The repairman replaced the door gasket, replaced the glass in the oven door and replaced the door trim.

The fan hits something and makes a terrible noise and now the repairman is ordering a new fan housing. All this is happening before even one year. What a piece of junk!

I had a repairman come out to tell me that the module sensor needed to be replaced. This did not correct the problem and the oven will still not light. I have contacted Whirlpool on two separate occasions, to discuss this issue with them with little assistance. As a matter of fact, the second time I spoke with their customer service rep, she just sat silently while on the phone after I finished speaking. I would have to say, "Hello" several times to make sure she was still there since she made no comment after speaking myself.

The only thing she did say was that she was sorry and that she understood. She offered me a 10% family discount to purchase another oven. I asked to speak with her manager and she said that she was sorry as well and that the oven shouldn't have broken after only 2 1/2 years, two different times but that there wasn't anything they could do and that just happened sometimes and she was sorry. She offered me the 10% discount as well, to purchase another stove and said that Whirlpool stood behind their products.

I asked her if I corrected the problem with the oven that I have now and it broke again in a short amount of time, were they going to stand behind their product? She said that she couldn't guarantee anything. Not really sure what to do but don't think I will be purchasing another Whirlpool appliance again. It is very unfortunate that consumers are having this much trouble with the same parts for this oven and Whirlpool isn't willing to recall the item.

We have service scheduled for Monday, but I don't trust the oven now and will probably try to come up with the money to buy a new one. The oven should have some kind of safety on it that would have automatically shut it off in this situation. The whole incident was very scary. I just cringe when I think if that had happened to one of my daughters and we weren't home. We would have had a fire on our hands. The oven is out of warranty, but is not more than eight years old or so. Since I can't get the oven door opened, I am unsure of the exact model number of the oven. The users' manual lists ten model numbers. RBS240PD is the first one listed. After reading all the other consumer complaints, we are not going to bother with having the oven serviced. We can't take the chance of that happening again. I am now without an oven and will have to purchase a new one. It will not be a Whirlpool.

1-7-06 cleaned oven again, set time 2 hrs. 30 min.; that evening oven wouldn't heat again. New magnetron ordered and installed 2-23-06. Oven worked but new blower was needed. It came 3-7-08 but was wrong size. New blower ordered, installed 3-29 and also installed new control panel which workmen had damaged accidentally when they'd removed oven 3-7-06. Charge: $172.35. No charge for control panel. Wrote Whirlpool re this, received phone call saying nothing could be done as warranty had expired. All satisfactory for two years.

1-5-08 cleaned oven again. Set time 3 hrs. 30 min. Again oven went out. Also control panel. All replaced 1-22-08. Cost $355.04 Again I wrote Whirlpool and again same response: no warranty. 9-23-08, cleaned oven. Set time 2 hrs. 30 min. Tried to heat oven two days later, again no heat. FOUR times since purchase we've had this same problem in oven less than 5 years old. Total we've spent: $666.39. Phoned Whirlpool last week and Supervisor I'd asked for in Customer Service Dept. finally offered me 30% credit toward new Whirlpool oven. This oven we have now is a lemon and 30% is not acceptable, in our opinion.

New one came and guess what? After a few weeks it too began to overheat. Control panel was replaced but oven continues to act eratically and never keeps correct temperature. Whirlpool offered to repair but I requested a refund because I do not trust this unit in my home. They refused. I also filed a complaint with the U.S. Product Safety Commission with no result.

Soon after that the microwave went dead. I have not fixed this yet, but now both items are useless. We paid over 1200 dollars for new cooking appliances, close to 200 dollars in repairs, and they are not even three yrs old and now I am looking to replace them again. The Model #'s are:
Oven GY398LXPT00 Serial XS1110404

Microwave MH3185XPT Serial TR R4412075

Now I am looking to replace these appliances. We cannot cook food for ourselves or the children. This is a cost burden that should not happen. We purchased these pieces for a high cost, now have to shell out money we can not afford.

We have had the new control board less than 1 year and now it looks like I neen a new one again. This is unacceptable.

When my husband called because the first time it cracked the lady at the customer service said it has a 5 year warranty on it not to worry if it cracks it will be repaired at no charge, but when he called and mentioned the 5 year warranty, he was told no its only for the parts, not the service call or labor. WE would have to pay for that which would be about $75 or more. My husband told her we don't have $75 to get it repaired she said sorry nothing can be done. My husband is a disabled vet who works full time to support a family of 5 on. I can not believe a company with a reputation like doesn't stand behind what your products or warranty.

This is the second time we have ran our self clean oven and both times, the cook top cracked. So now our stove has gone from a simple hair line crack down the middle to 5 pieces where we have had to cook on it in order to feed our children. There is obviously a flaw in this stove if every time I use the self clean function on the stove it cracks the cook top. [They] should recall these stoves before some one or a child gets seriously injured or killed. Thank you

WE paid almost $400.00 for this stove and they expect us to pay for the labor and repair for a flaw in their range.

While under warranty, the oven wouldn't heat up and needed a new gas valve. The repair man told me that very seldom happened and the part would have to be sent for. Because of the wait,I was upset with the company that I bought the range from and they extended my warranty for one year beyond the manufacturer's warranty. Good thing! I had to have the timer fixed because it stopped working correctly and the broiler would light for a minute and shut off for a minute and continued doing this for about 6-8 minutes before it would stay lit. Both repairs were covered under the extended warranty. Now I worry about what's going to go wrong after the warranty is expired in 2 months. While living on a fixed income as a senior, that's a real concern for me.

There were no physical or economic damage, only the future worry.

We call and have never been treated so poorly. We were told that because we purchased the appliances more than 30 days ago we were stuck with them. The rep. said as long as the door opened it was not their problem. If we wanted them to come out and correct the problem we would have to pay. What really made me mad is that we would have to pay for the parts that whirlpool screwed up!

After 15 mins. of heated conversation with the rep. I asked for a number or place to write a complaint. She said there was no one higher up that her. Her word was final. You would think for good will, after I made this major purchase, they would fix what they should have made correct the first time. By doing this they could fix the problem with quality control. When I cut my hand on the corner of the stove, I should have returned it then. Footnote: Lowes has been great in helping to secure a door that is not made so poorly for us.

Cost of repair about $400. Plus loss of use of stove as part is not readily available.

It now has popped off again, after warranty, and while they will provide me with a part, they won't ship it directly to me and insist that I pay a technician to install it. I suspect the cost of the part will be hidden in the tech's fees. Their customer service is horrible. I will never buy from Whirlpool again, even though they also offered me a 15% discount on future purchases. What is the point if the product keeps falling apart?

Expecting to pay $100 more in service technician fees and lose a day from work. Already spent 1 1/2 hours on the phone with Whirlpool customer service.

We called the store that supplied the appliances sorry, out of warranty the repairman came out, diagnosed the problem bad T.O.D. About 200.00 later, oven was fixed he said the oven got too hot, but the cleaning cycle time and temp. is pre-set so... we have been very hesitant to use the self-clean function. Well...after cleaning the oven only two times since Dec.'06, it did it again.

I called the store again, and asked if they have had any other calls about problems "why no, we have never heard of that'. The repairman came out, we showed him the old repair order and defective part.He checked the part. This is a 130 Degree(C) switch, they (Kitchen Aid) have had so many problems that they are now making the ovens with a 30 degree (C) higher tempurature T.O.D.switch.

We have ordered a bunch of the new switches, but they have been back-ordered for 3 months, I called Wirlpool/Kitchen-Aid,Costumer Service and they assured me that they have no record of any problems what-so-ever. I decided to search the internet for problems... didn't take long. I just got a call, the new part should be in this week.

I am not using any longer because there was evidence of leakage coming from these cracks. I called and spoke to a rep months ago and mentioned my concern with microwave rays seeping and expected Whirlpool to investigate. She said, there are not harmful microwave rays coming from the cracks and was told that I needed to call for service. I refuse to pay for repair or replacement when this is clearly Whirlpools responsibility.

I recieved a seious burn to my arm while trying to put the flames out and was told by whirlpool that my oven is suppose to catch fire and that in hind sight I will know better next time not to open the oven door. First of all, I should have been able to open the door while it was ingulfed in flames and second of all it should have never caught fire. I realize that there will be some flames during the self-cleaning process, but a fully ingulfed oven and smoke pouring out is not normal and should have never happened.

We now have a oven that we can not use and will have to purchase another one. I will have to see a plastic surgeon about the burn I recieved on my arm.

I called the service rep and he came out again and replaced the right burner again. Still couldn't get it back to the original 16 minutes, but did improve it to 21 minutes. Not really acceptable, but I am getting tired of service calls, so I have settled for the time. Then when I attempted to use the self clean feature on very mild soil the oven did not heat hot enough to burn the soil to a white ash. It just simply baked the soil onto the interior of the oven and no amount of additional cleaning will get the soil off. Whirlpool said i should have personally cleaned the oven before I used the self cleaning feature. In all the years of having self cleaning ovens, I have never had to manually clean an oven before I used the self cleaning feature.

Then this past week end I attempted to bake cupcakes for a birthday party. I used two identical pans, filled with the same batter, and baked on the same oven rack. The cupcakes on the left of the rack did not rise. The cupcakes on the right of the rack rose beautifully. Called Whirlpool again. By now I am very agitated and want my range replaced. Of course, Whirlpool does not replace ovens, they only repair. So they send the service rep out again. He does a test on the temperature of the oven and finds that it continually shuts on and off It was set at 350, turned off at 358, turned on at 310, turned off at 390 turned on at 331, turned off at 399 turned on at 342. The rep asked me what I wanted to do. I said I wanted a new range, so he called Whirlpool and recommended that they replace the range. They told him to have me call Customer Service. When I did, I was again told that they do not replace ranges.

So tomorrow, the service rep comes again. I have now had a total of seven service calls, and tomorrow will make number 8. Each service call requires me to take off work, and wait four hours for the rep to arrive and then whatever time it takes for him to diagnose and/or attempt to fix the problem. I agree with everyone else on this site that I will never purchase anything Whirlpool, Maytag or Kenmore (since they are all part of the same company) again.

The service that Whirlpool offers after the sale is lacking and it cannot be economically feasible for Whirlpool to continue to send out reps to repair defective products so many times. My $800 range has surely by this time cost them more in service calls and parts than the original purchase price. I simply want a new range. Is there a lemon law on appliances? If not, there really should be.

I'm in my 60's the idea of having a self cleaning oven is that i don't have to get on my bad knees to do it. I don't use the oven that much, but since I paid for it, it is only fair that I expect it to work for all functions not just some of them. In the very least since this appears to be a old problem, I should have been warned about the potential problem. I sent e-mail to Home Depot Expo about it. If they know of this problem, and said nothing they are at fault as well.

My husband and I are senior citizens. We are not in a position to come up with money to pay large repair bills. The oven has not been pulled out of the wall yet, so I have no way of knowing if there is other damage, for all I know the thermostat stopped working and burned everything back there.

A few months later the door would not open after I performed a self cleaning function, a warranty service call revealed it was a faulty thermostat on the range. Again while under warranty, the electronic touch pad control quit functioning. Again a warranty repair call indicated it was a faulty part and it was replaced.

Currently the range is not longer working (06/12/08) because my repairman states the control panel is not functioning again. The repairman also states that the warranty repairman was rough and broke one end piece re-installing the panel and did not apply adhesive correctly to the back of the laminated touch pad. The current repair will cost $369. for a new panel and plastic end piece and a 90 day warranty. I called customer service at whirlpool and they stated the electronic part is warranted for only 30 days. The customer service rep. was completely indifferent to my grief.

The consequences are that I will NEVER, NEVER, have anything to do with Whirlpool/Maytag EVER, EVER again!

I called customer service again, and they refused to fix it. They said they don't cover cosmetic issues. The customer supervisor was rude, evasive and uneducated about the product. I explained the severity of the problem and she said they would never help repair it. I further explained that it was a safety issue, and she said it didnt matter. The experience has left a bad taste in my mouth. I feel quite confident in saying that I will never buy a Maytag / Whirlpool product again.

The parts (that they did replace the first time) cost ~$300. Plus labor.

Situation: I orderd the the switch membrane with fast shipping to fix my oven on 27 May 2008. A week went by and no part. I called back whirlpool direct to find the status of above part on 2 June 2008. Customer service looked into it after over 30 min on the phone waiting. Come to find out they didn't have my model number and serial number on file in order to complete the transaction. Okay, little mistake on their part. There should have been a flag that went off to kick back the order immediately so customer service can get the required information needed to complete the order.

During the same call I gave the information whirlpool requested, and come to find out that the part I ordered could not be ordered by itself. I had to order the next higher assembly which was over $100 more. No big deal. I still need the replacement part. Whirlpool ordered it. And yes, you guessed it another week went by and no part.

It has been two weeks without an oven. This is not good business. I called back again on 9 June 2008 to find out that the next higher assembly was still not ordered and that the orignal part I ordered was still in the system, but has not been shipped. The same supervisor that supposedly fixed the issue is working to resolve the issue again. This time he personally did it himself. He should have did it last week. Whirlpool changed the origanal part to the next higher assembly after over 50 minutes.

Supposedly it is done and the part should be shipped today 9 June 2008. Needless to say I will call again tomorrow to determine the truth and I will never buy a Whirlpool or Maytag again. Note: Supervisor did not offer any compensation for the trouble that was caused.

Still NO Working oven and I may be left having to pay someone to install part because the government is moving me (military) and my family will be left without a working oven.

The repair company says good makes like GE have a panel that unscrews from the front and it would have cost 120 or so. Whirlpool design and quality is obviously terrible, probably negligently so, for a simple product like a microwave which one can buy for a hundred bucks new.

Over 1000.00

By now it was late and we went to bed,but it started up again and we had left the pizza in the oven intending to despose of it in the AM. After smoking the house up once again.Only this time we were wiser and left the circuit breaker off.

A call to Whirlpool resulted in a repairman coming to our home 3 days later. He told me a relay had gone bad and that Whirlpool had put in a double relay to prevent this from happening on later models. The repair man called Whirlpool and talked to Monca. She inquired of him the cost of the replacement control panel ($400.00) and service charge ($140.00) She said Whirlpool would pay for the part but we would shoulder the cost of the labor. She also said Whirlpool would give a 15% discount on another Whirlpool range. I got no assurances the replacing the faulty part would prevent this from happening again.

While I was baking 350 degrees for about an hour, the oven broiler came on. I could not turn it off. I turned the oven off for about 2 minutes. This did not work. The broiler remained on and continued to get hotter. I tried 3 times to turn off the oven. Nothing worked. I then went downstairs to turn the breaker off, thinking that stopping the power source would reset the system. The PF display was showing so I know that the power source was shut off for about 3 minutes. I opened the door to the oven and the broiler not only was on but the heating element was now beginning to smoke. The display showed that the oven was off and a power failure had occurred. I had to pull the oven out and unplug the oven. This could have resulted in loss of property and possibly the loss of life.

I cannot afford to purchase a new top. The cost is nearly as much as it would be for a new range! The range is only 2 years old.

I am a stay at home mom so having a working microwave is our lifeline for bottles and lunches. I work at the local gym for 2 hours a night and had to take off work one night because the repairman was late, by 2 hours! I have a brand new microwave that I can use.

I thought I'd come to a complaint site on Whirlpool to see if anyone else has had problems like mine. I wanted to be fully armed consumer before I make the call for the 3rd time on a broken oven. A technician told me a 3rd safety device needs to be put in today's ovens. Something to do with electrical current and the new way ovens are made.

Also appliance manufacturers used to make their own parts. Now, the parts for many different companies are made by ONE manufacture.

Roughly 12 months later we found the oven temp was far from Accubake accurate. It was not heating to temp indicated on control panel, and when it finally reached the correct temp it then exceeded it. Surprise - need a new control panel! We were just outside the warranty period and the Whirlpool Customer Service rep was very pleasant, but no financial remedy was offered.

We have chosen to use an oven temp thermostat for the last 4 years and now the broiler doesn't work. I don't think it is too much to ask for a product to work for a reasonable amount of time (the operative word being reasonable).

We can't afford to spend upwards of $300 every six months on a control panel for this oven. We also didn't plan on working meal plans around a broken oven. They should honor their products, and fix the problem!

The problem here is that Whirlpool keeps shipping the repair companies broken parts, and the repair companies don't check their parts (even though I have requested them to) until they arrive at my house and dismantle my microwave. I am stuck in a catch 22. If the repair company fixes my microwave then that's fine, but I cannot get a new microwave unless they say that mine is unrepairable. The repair company cannot say that my microwave is not repairable until they replace the part that they think is broken. They cannot replace the broken part unless whirlpool sends it to them in one piece.

The first repair company I dealt with had poor customer service on the telephone, and instead of contacting whirlpool to request proper packaging on their parts, they made me do it. When I contacted Whirlpool, they told me that they don't ship parts to repair companies, and recommended a different company as the solution. I have since learned that Whirlpool does ship parts for repairs, as the supervisor at whirlpool today offered to do exactly what I requested two months ago: make sure the parts are packaged properly so that they arrive safely. If they had done that at the time I requested, I would have been able to go to work 5 more days, and would possibly have had a functioning microwave before Thanksgiving. They will not tell me how many times they will ship a broken part or how long I have to wait before they put customer service first and give me an operating appliance. They have offered to extend the warranty for 6 more months, which seems only fair sine the microwave had been out of service for 4 months and I do not see a light at the end of the tunnel yet.

I have lost at least $1500 that I would have earned had I been able to work the 9 days that I missed.

I am now out $1200.00 for the cost of the oven, plus any money that I will spend on a replacement. Not to mention the danger to my famiy. This is a serious hazard.