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Whirlpool Ranges & Ovens Reviews

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About Whirlpool Ranges & Ovens

Whirlpool Air Conditioners produces a range of air conditioning units for home and commercial use. The company offers window, portable and split systems. Whirlpool’s goal is to provide effective cooling solutions that enhance indoor comfort.

Visit www.whirlpool.com
Pros
  • Good value for the price
  • User-friendly and easy to clean
Cons
  • Frequent repairs needed
  • Limited warranty coverage

Whirlpool Ranges & Ovens Reviews

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    Page 5 Reviews 380 - 530

    Reviewed Feb. 11, 2017

    I have a Whirlpool induction range and so far so good. I like it very much, but they can improve in overall design. Other brands like Samsung got better designs but I want it an induction range and Whirlpool had an induction one on sale.

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    Price

    Reviewed Feb. 4, 2017

    I purchased the Whirlpool Gold series cook top range-stainless steel. It is of good quality and looks very nice. It is also easy to clean and for the price it has a self cleaning oven. I didn't think that I would like this range but over a period of time I truly love cooking on it.

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    Punctuality & Speed

    Reviewed Feb. 1, 2017

    Whirlpool gas range Model WFG5245LAB2 has serious flaws that are a danger. I noticed the handles to turn on the burners seem sloppy. So sloppy in fact that just brushing up against the knobs will turn the gas on. This happened when I had someone visiting and we returned you could smell gas in the house. We were none the worse since we were out however my 3 cats were in the house the entire time. Tonight I removed the large grates that go over the burners to clean the porcelain. Once again I brushed up against the handle and the back burner ignited causing me to burn my hand. This stove is a danger to all.

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    Installation & Setup

    Reviewed Jan. 22, 2017

    We moved into a new home in December. We purchased the home too late to choose our appliances or upgrade over what they install. From the start the oven has been aggravating in both the noise that it emits and the variance in actual temperature. We have had the Appliance Service out twice for these ovens. We are told that the noise which sounds like a wind tunnel is normal. It is there to keep the circuit board cool especially during the cleaning process. The noise is quite aggravating and is amplified throughout our "open" floor plan to all parts of the house.

    The temperature variance has been calibrated to be more accurate, but I'm not convinced it is on the right temperature yet. I continue to give it a try, but I'm not sure if the noise of the fan in the oven is making me feel negative towards using the oven at any time. We hate to have to replace these new units with another set of double ovens, but I doubt if I can continue with this noise much longer. It will definitely not be a Whirlpool or KitchenAid double oven of any sort.

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    Reviewed Jan. 16, 2017

    Aqualift Self Cleaning - JUNK! JUNK! JUNK! The oven does NOT heat properly and it is NOT self-cleaning. Whirlpool should be ashamed of itself. We ALL need a refund. Class Action suit looming. DO NOT BUY THIS PRODUCT!

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    Reviewed Jan. 5, 2017

    My new Whirlpool Stove, has two grill like tops, heavy duty and awesome looking. It has a special burner to keep food warm, a stainless steel front and bottom drawer for broiler storage. Broiler is also on top in oven, broiler flame.

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    Sales & Marketing

    Reviewed Jan. 3, 2017

    Our new Maytag (i.e. owned by Whirlpool) oven/range is a stainless steel pile of junk. It takes FOREVER to pre-heat. The range elements take FOREVER to heat up. And like others on here, the Aqua Lift cleaning simply does not work. We put the oven through 3 back-to-back cycles and only the bottom gets a "little" clean. What a scam.

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    Customer ServiceCoverageStaff

    Reviewed Jan. 1, 2017

    In April of 2016 I purchased an aqua clean self cleaning oven from Colder's Furniture in West Allis Wisconsin. We were told by the sales associate that the oven was top of the line. This was a complete and utter bold face lie. I cleaned the oven for the first time the day after Christmas after having prime rib. I followed the instructions to a T on how to clean the oven. I had to turn the oven on 6 times and scrubbed the oven until my fingers were bleeding, not to mention the enamel on the inside of the oven is completely bubbling. I called the customer care center on December 31, 2016 and the representative basically said I was an idiot and did not know how to cook. They made an appointment to send a technician out on 1-5-2017.

    Before hanging up the phone the technician informed me that if there was nothing wrong with it that I would have to pay for the call. At this time I became irate and refused telling them that I have not even had the stove for 8 months and that it was still covered under extended warranty. I will see what kind of smoke is blown up my rear end. The technician is sending a new sponge and scraping stick. How about someone to also clean this piece of garbage. My advice is to anyone is if anyone tells you to buy an Aquaclean self clean oven from Whirlpool run in the other direction and do not buy it. Thanks Whirlpool for the garbage and for sending me cleaning products that are not even worth a damn.

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    Verified purchase
    Customer Service

    Reviewed Dec. 30, 2016

    I purchased a Gas Stove from Home Depot on 11/23 and it was delivered on December 3rd. My God, I'm having a dinner party tonight and the stove doesn't heat up past 170.. Unbelievable!! Need a replacement gas range. Tried to chat and call Whirlpool unsuccessfully. I am very one disappointed customer right now!

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Dec. 29, 2016

    BEWARE THE TEMP CAN BE 25 degrees off high and 25 deg lower and Whirlpool says that is within specifications. My oven temp was set at 350 and nothing was cooked... After 7 repair calls with their certified repair companies (the 2 worst repair companies that I have ever used) I was told that if you set your oven at 350 that if it stays in between 325 and 375 that Whirlpool claims that it is working fine and will not do anything. I called and talked to customer service and asked the lady that if you set your oven at 350 should it stay within a few degrees of that and she said YES.

    The people that work at Whirlpool do not even know what kind of junk that their company is selling. I asked to return it and get a more expensive model hoping that it would work better but they said that they sell ovens and do not buy them. Be sure to get in writing from your sales person that your oven will constantly hold the temp within a few degrees. I tried to do the Whirlpool survey but after 11 attempts they said that there was errors in receiving and they did not get it. If you buy Whirlpool then you did not ask the right questions. I WILL NEVER BUY Whirlpool again (unfortunately I have a Whirlpool dishwasher and refrigerator that are not much better) and if you do you will say the same things and be out Thousands like I am.

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    Price

    Reviewed Dec. 28, 2016

    I purchased this range 7 2013. I was a snowbird at the time so after November I went south. Upon returning my top oven when lit had a gas smell. It took three weeks to get someone out and was told it was the igniter and would cost 350.00 to fix. I then called dte gas for them come out as I have full house warranty. Since then five calls a new igniter and a new board just put in two weeks ago the board doesn't work. This unit has been discontinued. I would like to know why. And if there is a class action suit against. Whirlpool. Co.

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    Sales & Marketing

    Reviewed Dec. 21, 2016

    We purchased Whirlpool AquaLift oven from Lowe's 10 months ago. Since then, I dread each time I use the oven because I end up cleaning it by scrubbing and using different products because AquaLift cleaning is a scam. I have arthritis in my joints especially my neck, so cleaning it by sticking my head inside is a nightmare for me. I will try to call the company and see what is going to happen. I read that someone is suing Whirlpool for this product so hopefully they will recall the product or refund us if we return it.

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    Reviewed Dec. 20, 2016

    We bought this Whirlpool electric range in late July when our old stove literally blew up at breakfast. Unlike the local big stores, a small local store had this in stock. They assured us that the oven was self-cleaning. It is not self cleaning. It only cleans the bottom. We have spoken both to the local store and Whirlpool several times. The local store will do nothing. Whirlpool sent us a sponge and a plastic scraping stick. They told us to clean it BY HAND every time we used the oven and were very condescending. We are 75 and 77; we are not about to climb into an oven to attempt cleaning an oven that will not clean. Stay away from the "Aqua Clean" products like the plague. They do nothing, and Whirlpool will also do nothing. Next step -- court.

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    Reviewed Dec. 18, 2016

    The oven is a joke. It does not self-clean. I have to buy oven cleaner and clean the oven like in the distant past. They are lying about it being self-cleaning. Do yourself a favor and buy a real self-cleaning oven. NEVER WHIRLPOOL.

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    Verified purchase
    Customer Service

    Reviewed Dec. 7, 2016

    We purchased our oven on 12/06/15. I have called and complained about the AquaLift oven on more than one occasion. This technology does not work. I would have thought that there would have FINALLY been a recall on this oven. I am a senior who thought this stove would last me for the rest of my life. I have to stand on my head to try to clean it. NEVER, NEVER, NEVER would I have purchased this if I had read any of the reviews. Buyer beware!!!

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    Customer ServiceStaff

    Reviewed Dec. 5, 2016

    I purchased a Whirlpool range on 11/14/16 from Home Depot. I actually purchase a dishwasher and refrigerator also. I used the range for the FIRST time on Thanksgiving. The range top is marred, scratched and not able to be cleaned. Home Depot told me they would not do anything. I called Whirlpool. They are rude, talk to a person if they are a moron. I went to corporate; they treated me as I didn't have a clue to how to cook; read the directions. I was in shocked; they are replacing the range top only once. If and when this happens again I am on my own. My suggestion DO NOT buy any Whirlpool products.

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    Customer Service

    Reviewed Nov. 22, 2016

    I have had problems with my electric range (Whirlpool) since day one. It always ran hot. I wrote letters to Whirlpool and received one very condescending phone call. Now two days before Thanksgiving it is running terribly hot from 350 to 500 degrees. When I called Whirlpool they said the best they could do was offer me a maintenance plan for 293.00.

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    Customer Service

    Reviewed Nov. 17, 2016

    We bought a gas Whirlpool Stove from Lowe's. We noticed it was not heating like our last stove and thought maybe because it was new. No the stove does not heat properly at all. I cooked a pork loin for 40 minutes at 350 and it was still raw in the middle. I have had to cook everything on 375 which makes the door handles and knobs very hot. I called Lowe's and they patched me into Whirlpool after a 45 minute wait. The rep from Whirlpool said, "you can look at the manual and figure out how to calibrate it". No I can't. I have a warranty that is what it is suppose to cover. Then I was on hold for another 20 minutes. Really no one should tell you to read a manual to fix a gas stove. I will not buy another Whirlpool item. Poor customer service and that make you feel you are bothering them.

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    Reviewed Nov. 17, 2016

    Agree with some of the other reviews. Product misrepresented to clean oven effectively and does not work at all. You have to do all the work yourself because it is so useless. Oven also does not cook evenly. Front and back of oven cook at different rates. This oven should be recalled and all money refunded to purchaser!

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    Coverage

    Reviewed Nov. 16, 2016

    The front of the stove gets so hot you can burn yourself and I feel it is not safe around small children or grandchildren, and it should addressed to fix the problem not just cover it up. Please give me the info to fix the problem before I have to sue over my grandchildren and great children getting burned.

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    Reviewed Nov. 11, 2016

    We purchased the Whirlpool double oven with convection to go into our new home 18 months ago. I used the self-cleaning cycle on the bottom oven for the first time last weekend. Halfway through the cycle the control panel went blank. Basically both ovens died, and the bottom oven door is locked. After researching online I learned that this has been an issue with the self-cleaning feature on Whirlpool ovens for some time now. So buyer beware, if you decide to purchase, don't use the self-cleaning feature.

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    Customer Service

    Reviewed Nov. 10, 2016

    Whirlpool Gas Range WFG540H0es - Purchased 2 months ago. After 2 weeks there was a spill. The black burner caps are powder coated. After cooling we washed it with dish detergent & a sponge. The powder coating came off. Called the company. They replaced burner caps. Last week there was a spill and it stained the burner bases which are powder coated in a silver color. We tried 409 cleaner, Windex, dish detergent with a sponge. Could NOT get the stain out started removing powder coating. Called the company they ONLY guarantee cosmetic appearance 30 days. They wanted $139.00 for a new set of burner bases. I am going to go back to Lowe's & see if we can return this Whirlpool range.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 9, 2016

    We bought an oven built in from IKEA - Whirlpool. It didn't work from the beginning. We called for a technician, who comes in the next day, took the defective part and ordered a new one. Took two weeks to arrive. Now I just found out that I will have to wait another week for somebody to come and install the replaced part. I am very disappointed with their way to serve me as a client. I explained to them that it'd be nice if the technician it will come at the first hour in the morning ex. 9 am so I can go back to work after that. Which is not possible. The tech is more important than you as a customer. The technician will give you a 2 hours windows to arrive and after that who knows how long it will take the repair. So far I have this build-in-oven in the kitchen just for design, is not useful I doubt that it will be working soon. The lady who called me from Whirlpool Canada was giving me they're the option in the manner or take or leave it.

    To be honest, I regret buying this oven, so far I haven't used. Wasted my time trying to get them to be more efficient, but got the message from them that I don't matter. Never been treated so wrong by somebody who is working in customer service. The first call it was coming from a company which is located in Maple Ridge, BC phone number 604-466-5597 and when I insisted on having the repair being done asap they hung up on me. I asked for supervisor or a manager, and they told me they are not allowed to give any of those on the phone... Buying this oven was a mistake, trying to deal with them another mistake. I don't recommend to anybody this oven or dealing with Whirlpool Canada.

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    Reviewed Oct. 30, 2016

    The first thing I noticed after purchasing this stove was that the glass top did not clean properly. I used the product given to me by Sears and tried several others but still could not take marks off of the glass top. I never really used the oven that much until retired and started baking often. The self clean does not work at all unless by self clean they mean that you yourself cleans -- I should say scrub it down. I previously had a regular self clean and it truly self cleaned. All I did was take wet paper towel and wipe out. Yet when I asked the Sears saleswoman about how it cleans I was told that it was terrific -- I would not have any problems! What a laugh!

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    Reviewed Oct. 7, 2016

    When we moved into our home this past year there was a Whirlpool gas stove model number W10406473A. We have the plastic knobs on the front of the stove which need to be pushed and turned in order to turn on the gas. I recently ran into a serious problem where my cat walked across the knob area and pushed and turned the knob causing the gas to come on the stove. This is a problem due to the fact that a child could have also have easily turned on this stove. This is a definite fire hazard as well as a carbon dioxide problem. I warn anyone with this stove to replace it with another make or model immediately. I'm in the beginning mode of looking to see if a recall has ever been made on this model.

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    PriceStaffReliability

    Reviewed Sept. 23, 2016

    We paid $6,000 over and above my home's purchase price for double ovens that are defective. Whirlpool will not address the problem! When you bake a pie or a turkey, the bottom and center are raw, and the top burns, because the bottom element is hidden under the bottom of the oven, instead of on top of the interior floor area of the oven. Whirlpool's new design is defective! The service technician says the "oven is performing as designed" therefore there is a design defect! However, Whirlpool will not take any action, because the "parts" are not "broken" and they send us back to the extended service plan people. It is ridiculous for the consumer to be caught in the middle. Whirlpool does not want to stand by their product.

    The builder of our home, Coleman Homes in Middleton, ID, purchased the ovens from Whirlpool originally. Therefore Whirlpool says we are not the "original" purchaser of the product, Coleman Homes are, and Whirlpool cannot do anything because we did not "buy" the ovens directly from Whirlpool ourselves, Coleman Homes did. The Whirlpool Warranty (waste of money) says they cannot do anything because it is not a parts issue. Coleman Homes says they cannot do anything because the warranty was given to us when we purchased the home. Whirlpool needs to replace the hidden element with a true baking element so the ovens will bake properly!!! Model Number: WOD51EC0AS Serial Number: D52208658

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    Coverage

    Reviewed Sept. 8, 2016

    When doing any cooking on this range, there are ALWAYS brown or black marks on the white enamel. When I try to clean it using the methods recommended by Whirlpool, they will not come off and the top looks terrible. Using stronger things to clean it removes the finish. They state it's not covered under warranty - I will not ever buy Whirlpool again... EVER! Buyer beware! Model #wfg510s0aw2.

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    Reviewed Aug. 30, 2016

    I have a Whirlpool built-in double oven. It is 7 years old. The top oven has overheated 3 times with food in it and it locks the door. The oven beeps and says, "Too hot," and locks the door. Luckily I was in the kitchen when it overheated, so I could turn the oven off. After turning the oven off, the oven has to cool off before the door will unlock and the food can be taken out. By then, the food is really burnt.

    I called Whirlpool to see if there is a recall and they said, "No recall," and the oven was out of warranty. So I called the repair shop. They said it was the control board and they were not sure they could get a new control board. I may have to find someone that can rebuild this control board. They said not to use the oven. It could cause a fire. I would think that they should recall these ovens. They should have a safety switch that shuts the oven off if it overheats like mine has done.

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    Customer ServiceStaff

    Reviewed Aug. 29, 2016

    I purchased my range, model #WEG730H0DW0 in April 2016. I am extremely dissatisfied with the product and the Whirlpool service. I guess it's comforting to know that I'm not alone. I've had two problems so far. The first is with the broiler that clicks on and off. It took several visits and a new electrical board for the service person and me to figure out that the door has to be closed to broil. Not sure about all of you but I am used to keeping the door cracked open to be able to keep an eye on the food being broiled. Apparently there is a thermostat at the front of the oven designed to keep the electrical controls from getting overheated or from melting so when the door is cracked open the heat from the broiler hits that thermostat and the broiler is shut off.

    The people at Whirlpool are awful and rude. I made so many calls and described the problem in so many ways and not one person knew about this newly placed thermostat or thought to ask about keeping the door closed. It took me and my service tech over an hour of troubleshooting on his SECOND visit to figure it out. He looked up the specs and we figured it out. I wonder how many new electrical boards have been replaced when the solution is as simple as keeping the door closed. A stupid design. Also having the same problems with the knobs. They turn so easily that twice I have smelled gas and realized one of the knobs was turned ever so slightly (before the clicking sound to ignite the stove).

    Then the third time could have been deadly. I had friends come pick me up and we stood in the kitchen for a bit before we left for the entire day. When we returned the whole house smelled of gas. Someone inadvertently must have brushed up against the stove and the knob turned. My dog, thankfully is still alive and so are we. THIS IS NOT ONLY A STUPID DESIGN BUT A POTENTIALLY DEADLY ONE!! I am forwarding this message directly to Whirlpool in the hopes of getting my money back. I am replacing the range immediately and will never purchase a Whirlpool product again!

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    Customer Service

    Reviewed Aug. 26, 2016

    We purchased the Induction Range Whirlpool Model WF1910H0AS0 almost 2 years ago and bought the extended warranty that was offered by A.J. Madison. We started having problems about 8 months after the purchase. We have had technicians out numerous times and they couldn't solve the problem of the cooktop part of the range locking and beeping when we use the oven. I have made several calls to Whirlpool and basically was told "too bad". I see that there have been several complaints with the product and they have stopped making it. On one repair visit we were told that they were replacing a particular part because they were having so many problems with the heat blocker that goes under the glass top that they made it thicker and were hoping that this would solve the problem. It did not.

    The thing that really has sent me over the edge is that last night I was just boiling water and I heard a pop that came along with a smell (electrical burning smell) and the range blew a fuse and now the cooktop part just shows the deadly error F47. I am so disappointed in Whirlpool and their customer service and too bad attitude. You would think when you are spend almost $1800 for a range that it would not have problems so quickly and pretty much render useless in less than 2 years. Also shame on A.J. Madison for selling extended warranties through a company that has such a bad ratings with the Better Business Bureau. The only reason I gave 1 star is because you can't have no star.

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    Reviewed Aug. 25, 2016

    I don't think I ever bought another product where one of its highlighted feature does absolutely nothing. Using the Aqua Lift cleaning process is a waste of time and electricity. We were told this range had a self-cleaning oven when we bought it. If a self-cleaning oven is important to you buy something else.

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    Customer ServicePrice

    Reviewed Aug. 19, 2016

    I am using Whirlpool built-in hob since Nov 2014. In July 2016 when I was cooking idlis the glass of hob broke and shattered into pieces. I complained about the incident on the toll-free number. I was told that a technician will visit to evaluate the incident but I will have to pay for the service charges (app Rs 500). I was surprised at their callous attitude... it was due to the poor quality of the glass and when they market and sell this product they never mention that such a thing can happen instead they claim about the toughened glass that it will never break!

    Upon my continued request they agreed for a free visit, which was done after 48 hrs of the incidence. And the technician agreed that the glass broke due to heat and there was no mistake on my part. He also informed that the glass can be replaced but I was told that I will have to pay the charges. I was shocked at this... so I argued that the company should pay for it. I was told, as per the company policy, they are going to replace the glass table which may take 7-10 days but the charges for the new glass top table will have to be borne by me. My concern is why should I pay extra one thousand for the glass table when it broke into shards for no fault of mine.

    I was helpless so I agreed. I was also told that it may cost me Rs 2000-2500. I followed them every alternate day. And now today when I called them again, I was informed that they do not have the spare glass top in their store and it may take 2-3 months!!! And they said they can help me and get my hob replaced at a discounted price... so again they are befooling me and want me to pay a huge amount. I asked them that I have no choice apart from going to consumer forum but they said they do not care!!! I really want that action should be taken against this company. I have read so many grievances against them now at many forums. I do not know now how will my problem be sorted out.

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    Reviewed Aug. 11, 2016

    The knob on the Gas Cook top stove from Whirlpool (Part no: W10594481) is very poorly designed. It is very flimsy and breaks easily inside. Outside it still looks intact, but if you examine it on the reverse side, where it actually fits into the cooktop's metal rod to turn the gas up or down, we can see it breaks there, as it is made of very cheap plastic. Although it is supposed to be a "Stainless steel knob", it is actually all plastic where it matters most. I bought the new cook top from Whirlpool in 2014 and within a year have replaced all the knobs as they were breaking once every couple of months. I am still having this problem after 2 years now. I have contacted Whirlpool and have asked for a solution to this problem. They don't have any, other than offering a new version of the knob which costs $10 more and it is not easily available anywhere. I feel very cheated that I got a poor quality product and no help from them on fixing the problem.

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    CoveragePrice

    Reviewed Aug. 6, 2016

    I purchased this range in 2010 and needed to replace the control panel/switch membrane in 2011 and it was covered by the warranty. Then I purchased an extended warranty and needed to replace the same part again. Then I replaced it again in July 2016. This part cost $147 and you cannot operate the oven without it. There is something wrong with the range that is causing the failure and the cause of the failure should have been fixed when it was under warranty but now that it isn't under warranty, Whirlpool has refused to correct the problem or compensate me for the cost to replace the part.

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    Staff

    Reviewed Aug. 3, 2016

    When I bought this stove, I already had a glass top (Sears) which was satisfactory but I changed to get a convection oven, never had a problem cleaning the glass top. To me, Whirlpool was, and I emphasize WAS, a reputable manufacturer and the stove offered everything I needed. Not so, the glass top is a nightmare to clean; no amount of elbow grease works. It is like cooking on a mirror. Talked to everyone I contacted but, it seems, I am the faulty element in this problem: I DON'T KNOW HOW TO CLEAN!!! YOU NEED A FIRST OF SOMETHING FROM TIME TO TIME AND THIS WAS A FIRST FOR ME.

    They told me the only solution they could offer was to buy their own cleaner. Why do they need to market their own cleaner? I did not buy a museum piece that needed to be treated with special care, I bought a stove to cook on. I want as many people as possible to know about that uncleanable glass top. Every time I need to cook, I cringe at the amount of time and effort I will have to spend to get it clean. I am not a novice, I have been doing housework for the past 60 years. Beware, it is a most frustrating situation to having paid top dollars and to be stuck with a product that brings such frustrations. By the way, it was bought at The Brick in Canada. They were not helpful either.

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    PricePunctuality & Speed

    Reviewed July 29, 2016

    The first day I set foot in IKEA changed my life, innovative and sensible and affordable. Some years later I had the opportunity to remodel a kitchen and I immediately thought of IKEA. I used their online planner, researched the appliances and knew that they were made by Whirlpool and that they offered a kitchen package discount if I bought 3 or more appliances with all the cabinetry. So I hurriedly designed the entire kitchen from top to bottom with IKEA.

    Included in the design was my center piece, my 5 burner Praktfull Pro Gas/Convection oven range with stainless steel backsplash and top of the line hood fan, basically a thing of beauty! I loved it and I visited the store several times to look at it. I finally bought everything, and installed it. Absolutely the most beautiful kitchen in the world.

    We have a historic building and were on several historic tours, interviewed for the newspaper, our kitchen was the highlight of the tour. My gas range drew oooo's and awww's. The range is an exceptional appliance, beautiful and amazingly efficient, easy to clean…I was in love. Then one day it happened, the love affair was quickly over, devastatingly over. The door fell off the oven and the hinge broke! Yes you heard me right, it fell off, but that is not the worst part. It appears that not only are there no parts to fix it… there IS no fix for it, period. The door fell off because it had been "glued" on!!! Yes glued on. Whirlpool and IKEA had actually manufactured an appliance that failed in less than 4 years of use and no apparent intention to ever provide service or parts for it. This is criminal and they should be fined for their neglect of the customer, their calculated malfeasance and fraud to the customer.

    So my beautiful kitchen has a big black angry cavity in it and now I must try to find a new range that will fit in the opening left by this piece of junk and also pay probably over $2,000 to $4,000 for it. Most of all I am heart broken, mad and distrustful of anything IKEA in the future. Oh and by the way, my entire house is IKEA, my living room, my patio, my bedroom (s), my library, my office! I've spent thousands and thousands of dollars at IKEA. No more! THE FINAL INSULT: Ironically…. my kitchen was featured on the IKEA website!!!

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    Reviewed June 29, 2016

    New range and the faceplate keeps melting. Had it fixed once and it is melting again. I have been trying to contact Whirlpool but to no avail. What is my next step and is anyone else having a problem with this.

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    Verified purchase

    Reviewed May 28, 2016

    I bought the new Whirlpool aqua clean last year - they guaranteed me at the store it would clean as I explained having a clean oven at all times was extremely important to me. They assured me I would be pleased with the results. I have never disliked an oven as much as I do this one. The tech came to the house and checked the temperature of the oven as I also complained it was baking uneven (the back was overcooked while the front was underbaked) but the temperature was right on so nothing can be done. As far as the cleaning goes all I can get is a new bottom pan for the oven as I have four years of insurance. Not happy as I would like to have a different stove. I WOULD NEVER RECOMMEND THIS OVEN TO ANYONE.

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    Reviewed May 25, 2016

    We bought this double oven range and then find that two element cooktop sometime work and sometime do not even the indicator light is on. Please tell me how to fix it. It cause me headache.

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    Customer Service

    Reviewed May 23, 2016

    We bought our stainless and black Whirlpool stove last month. We love that it's black topped, and doesn't show dirt. We love how the oven door seals, and the fast heat. What we do NOT love, is how easily the knobs turn. You barely brush against them, and gas leaking into the kitchen. I called for service. Our guy said yes, they turn easier than most of the stoves he has worked on. He called tech support from my kitchen, and I overheard the guy at the other end. His response was dismissive. I have had gas ovens for 20 years. They have without exception, had a spring type feeling to the knob. This stove has none. I am writing this so that if others are experiencing the same thing, they will see it is not their imagination. Something is wrong with the design of the knobs or some part is missing.

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    Customer Service

    Reviewed May 7, 2016

    I have used my new Whirlpool range (D-MGR865OES) about a dozen times and the damn thing is going to catch me on fire. I cannot reach the pans on the back burners without rubbing the knobs on the front and turning on the front INFERNO BURNERS AT MY ARM. I can't reach the matching microwave above either. The front inferno burners start on high then can be turned down. It happens every time I go near the thing. Either I inadvertently turn on the fire or just the gas a little and don't realize it until I smell the strong odor of natural gas. Tons of other problems, but this is the worst of all.

    I called the manufacturer and they call it "Buyer's remorse" and won't give me a credit back. Tim at Fred's Appliance just never returns my calls for a manager to call me. I WANT A DIFFERENT RANGE. Buyers remorse? You betcha!!! Never Fred's Appliance or Whirlpool again. IF I GET BURNED I WILL PROVE IT IS DANGEROUS IN A CIVIL LAWSUIT. The manufacturer stated on 5/6/16 that there is nothing wrong with the design of this range. I do believe that the other comments are true and my salesman Tim at Fred's Appliance lied when he said that the star score was not for the model I was purchasing. They will say anything to get your money and then disregard any further communication. I bought a full house of appliances at Fred's Appliance. They know I won't be buying again for 10 years. How do they stay in business?

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    Reviewed April 28, 2016

    Stove is less than two years old is chipping and has always been hard to clean. Mom is 87 and has never seen such a poor finish that appears to be painted rather than porcelained.

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    Reviewed April 18, 2016

    We have had our range for over one year. The main problem is that the large burners are in the front and the small burners are in the back. This means that when we are using the two front burners we cannot access the rear burners safely. (What country provided the engineering design for this?) One minor problem is that we cannot get used to the burner control arrangement. The outside controls control the front burners and the inside controls control the back burners. Our old range was the right control for the back burner and the left was for the front burner. Another small problem is that there is no back to the pan drawer. So, with the drawer full if a pan move when the drawer is shut it will be scraped off the drawer and fall into the back and becomes hard to reach to remove.

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    Reviewed April 18, 2016

    Purchased the oven in summer 2015. Very disappointed in the AquaLift Self-Cleaning oven. Absolutely useless. Does absolutely nothing and I end up cleaning the oven by hand. As a senior citizen, this is uncomfortable; I have injured my leg in the process and now feel I must wipe the oven down after each use. I was so looking forward to having a nice clean oven at all times and it's not happening. This is of no value to me.

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    Customer ServiceStaff

    Reviewed April 11, 2016

    Purchased a new range from Lowe's in November. It was delivered in January. Was told upon purchase that there was a one year warranty on the item. After using the item approximately three times, a piece of aluminum foil fell to bottom. It stuck to the bottom and removed some of the porcelain. Bacon grease had spilled into the middle of the oven which caused the oven to warp and also discolor the porcelain. They sent a tech out, who called Whirlpool. Whirlpool told them that it was cosmetic damage and only had a 30-day warranty! They also said I had to contact customer service again, which I did. Customer service said that the tech didn't do what he was told to do and that they would send someone out again.

    The same tech came out, called Whirlpool again, and was told there is nothing that can be done. I asked to speak to a supervisor because I was unsatisfied with this response. A two-month old oven shouldn't look like it is five years old. I never spoke to a supervisor. The rep just kept telling me that there was a 30-day warranty and that it was stated in my manual. After insisting that I speak with a supervisor, she placed me on hold. After a few minutes came back stating that she is sending my request to another department and that they will call me back in three to four days with their decision. I would not purchase another Whirlpool appliance even if they decide to replace this one, which I sincerely doubt that they will. VERY POOR CUSTOMER SERVICE!

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    Verified purchase

    Reviewed April 7, 2016

    I HATE, HATE, HATE the aqua lift clean feature. It's awful. The bottom came somewhat clean but cook bacon and the sides and top are filthy and the aqua lift can't clean that. I don't know how this ever made it past the thought process stage to become a "thing" but it needs to go away. I'm quite cranky right now as I've just spent two hours scrubbing my oven while reaching past the oven door that doesn't come off because it's a "self-clean oven." This is what I have to look forward to for the next 10 years until it dies and I can get a new oven? What a joke!!

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    Customer ServiceStaff

    Reviewed April 3, 2016

    We have had our catalytic oven explode into millions of hot pieces again for the 3rd time. Contacting them they sold me an extended warranty which I'm trying to cancel and have been trying since 30th Mar to contact on ALL of their lines. It is permanently on hold or engaged. This company should be avoided at all costs. If you work for this disgusting company DON'T!! You will be out of work soon! It is unbelievable how bad they are at responding to their (now ex) customers. What the hell are we in the EU for when a supposed UK co is Italian and they never respond (AKA 1940). Ludicrous! Incompetent! Stupid! Totally without comprehension. Do NOT buy ANY INDESIT or HOTPOINT products EVER!!! They are dangerous and you will NOT get any help to put them right.

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    Reviewed April 1, 2016

    We bought a new stove from Lowe's in 2015 which is a Whirlpool with an AquaLift self-cleaning function. This function is totally useless. We have tried it several times and it does not remove the grime from the oven. We did not even have a very dirty oven. It doesn't clean the sides at all and the bottom is still dirty. I complained to the store and they told me the AquaLift function should be used every time the oven has been used. They recommend that I use a spray for the oven (which is porcelain) and scrub off the dirt. Give me back my old self-cleaning oven with the high heat. This new technology doesn't work.

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    Customer Service

    Reviewed March 16, 2016

    Broiler cycles on and off. I was told that this is normal. I've been cooking forty years never heard of this piece of manure. I was told no replacement because they engineered a piece of garbage. DON'T buy WHIRLPOOLS. Customer service is rude and doesn't have a clue.

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    Reviewed March 16, 2016

    Broke within a year, company wouldn't back its product. Went out for another range, chose a different brand. Make sure you know the company's policy in case of breakdown. Sometimes, even though it might be an off brand, might turn out to be the option. Think outside your norm, listen to employee, other consumers. Just because it's on sale doesn't mean it actually does its job.

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    Reviewed March 16, 2016

    Whirlpool came with the house. It works, the electrodes get out of alignment. My next model, I either want convection or gas. The electric one is a pain to keep pots straight. Having this model again, I'll be more thorough.

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    Price

    Reviewed March 16, 2016

    It's an IKEA double wall oven. Top oven is convection, bottom oven is regular. The cost was half of what a single wall oven was at other stores. It is very simple without a lot of fancy timers and extras. It's great for cooking a very large meal when you need two ovens or have recipes that need different temperatures. I was able to shop entirely online to the store in another city and have the wall oven delivered for minimal charge.

    I don't mind paying more for better quality, but it seems increasingly hard to find. I purchased my no-name double wall oven from IKEA in 2010 for around $1000. That was almost half the price of a name brand single wall oven. Apparently the oven is made by Whirlpool. Self clean option works well. You can't beat it for putting on a great big meal where items require cooking at different temperatures. Both ovens are full size so you could cook a giant turkey and a ham at same time. Never had a problem with it either.

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    Ease of Use

    Reviewed March 16, 2016

    My microwave came with my house. I didn't choose it but it has been a great brand. I love the preset timers for defrosting & for popcorn. It's big enough to handle an 8x8 pan which was important to me. The turntable could be more stable. My model is a built in over the oven option. Black & digital. It has lots of preset options & is pretty user friendly. I like the size & it is super quiet.

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    Customer ServicePrice

    Reviewed March 16, 2016

    I have never had a problem with my Whirlpool Range. Has always worked well. Have never had to have a service call. The price was reasonable. Has a large oven and it is easy to keep clean. I like the self-cleaning oven. Cleans well even when I have spilled gooey, sticky things in it. Top just wipes off. I looked at different brands but I have always liked Whirlpool. There is nothing about the range that I don't like that would be a deal breaker. This oven has always served me well. I dumped a blackberry pie in the oven when removing the pie and the self cleaning oven took care of the mess. The oven is a good size.

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    Customer ServiceInstallation & Setup

    Reviewed March 16, 2016

    Whirlpool double oven. The electronic control board has been replaced twice and needs to be replaced a third time after less than a year. The thermal fuses go each time I run the self clean. Whirlpool's response has been disgraceful, trying to blame the problem on faulty installation when thousands of people have had the same problem. Ignore ANY US company's product; their warranties are worthless and they "repair, not replace". My next oven will be European because in Europe they have to automatically warranty for five years any consumer durable. Consumer Reports' ratings are worthless since they don't include breakdown experience in the ratings.

    Never buy anything from Whirlpool. They sell rubbish and don't honor their own warranty. Check the BBB rating. My brand new double oven broke down the first time that I ran the self clean cycle. Whirlpool's response was to claim that the cutout opening was 1/8 inch too narrow and therefore they would not honor the five year warranty that I had bought from them. This was a lie, as I verified the width and it was exactly that required. Others have had the same experience. Whirlpool also makes Maytag, Kitchenaid, Kenmore and Ikea.

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    Price

    Reviewed March 16, 2016

    I purchased whirlpool Model# WFG540H0ES gas with convection. I purchased it because the price was $1000 dollars less than comparable ovens and even now the price has gone up $300 since I purchased it. I really wanted the luxe look at a discount price, a burner that you could lay a grill over, and five burners which it provided all of those things. I hesitated to buy this oven because the door fell off the last Whirlpool within three years and they refused to fix it so I tried not to buy this brand but it had the amenities I wanted for the price I could afford.

    I really like the oven. I like the oven the best because it really does make a great cake. I like the two large grates that sit across the oven. It makes it feel high end. If you don't wipe the range immediately grease gets stuck on the range and is hard to clean. This is what I like the least. I'm ready to wipe on the weekend and it's too late. It took me four days of internet comparison to decide on this one. The house is not painted, the cabinets are falling off the wall literally but I am extremely proud of this oven and it makes me feel affluent even though I'm not.

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    Reviewed March 16, 2016

    Top-rated by several sources. Convection, accuracy, easy cleaning. Convection/cooling fan is a bit noisy, but doesn't affect the unit's performance.

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    Ease of Use

    Reviewed March 16, 2016

    Don't know the model but it is a basic smooth top range without self-clean option. It's easy to use. I like that it has a smooth top which is easy to clean. I didn't need to pay for the self-cleaning feature as I use an oven liner and clean it right away if I need to. When we went appliance shopping, we needed to replace all major appliances. We chose Whirlpool as we have had them before and they performed well. Also bundling a group of them allowed us to get a great deal.

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    Customer Service

    Reviewed March 16, 2016

    Whirlpool White Ice gas range with aqualift technology. Whirlpool uses a self-cleaning technology called AquaLift to clean the oven. It does not work. It does not clean the oven no matter how many times you run the cycle. I have contacted Whirlpool 3 times and they did respond. They first suggested buying their oven cleaner. I purchased the oven cleaner and it did not work! They then said that aqualift will only clean the bottom of the oven (it does not). Who buys a brand new oven that does not have a self-cleaning feature? I read reviews online prior to buying this oven and unfortunately for me, there were no bad reviews. However, I just checked again and there are numerous reviews stating that aqualift technology did not work for them either.

    This oven bakes but it does not clean and Whirlpool will tell you not to use oven cleaners in your gas oven because they will damage the surface of the oven. I currently have a very dirty oven and no effective way to clean it! Do not buy this oven if you want a self-cleaning oven. This oven should be recalled and money refunded. I would never knowingly buy an oven that does not self-clean. This Whirlpool with Aqualift is not effective and the company had to test this before it was marketed. I do not know which brands to recommend at this point as I am stuck with a Whirlpool gas oven that does not self-clean. The oven is only 1.5 years old so I will be stuck with this oven for a few years. Do extensive research before you buy any appliance.

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    Price

    Reviewed March 16, 2016

    Whirlpool with four burner and the model that you self-clean the oven. It had all the features I wanted and Whirlpool has been around for a long time. Cost was right for my budget and it had all the options to it. I would have to move it out from the wall to find the model. Love the oven and the fact that I don't have to use caustic cleaners to clean it but simply have to wipe the dust out. One burner does not work and I will have to get it repaired. I shopped at a scratch and dent sale. The price was right and I could barely see the scratch and it had all the usual warranties. I need moderately priced appliances and if there were expensive features on it that I have not previously used, I would probably decline it. I do basic cooking and do not need expensive accessories.

    I can on my range and I have found the burners do not hold up well for canning. The burner I use for canning is the only one I have had problems with. That is the only problem I have had with the range at all. If anyone plans to can, consider purchasing the coil that is heavier to sustain the weight of the heavy canner. I would not be afraid to purchase Whirlpool again. My range is about 10 years old and other than that burner, I have had no difficulty. It is a mid-price range.

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    Reviewed March 16, 2016

    Ceramic top was the only reasonable choice to get the electronics I wanted. I was trading up from an analog 30 year old electric range. What bothers me a LOT is how hard it is to keep clean. In retrospect I would NOT have purchased a glass (ceramic) top. Giving up on features or going for gas. Ceramic (glass) surfaces are a pain (read impossible) to keep clean. Expecting your purchase to last a reasonable length of time, my last stove was ~30 years old and still working. I doubt today's product will last that long. I am not about to type in a recipe or help you sell a stove other than to warn folk that the ceramic top is a pain to keep clean.

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    Customer ServicePunctuality & SpeedReliabilityEase of Use

    Reviewed March 16, 2016

    I purchased it in 2011 for $1100 Canadian. Smooth glass top and true convection. The controls were easy to use, and understand. What bothered me was that it stopped working just after the warranty ran out. I did my research, and found that the newer ranges that have the controls on top at the back have issues with the motherboard overheating, and causing this problem. I did speak to Whirlpool customer service, and managed to convince them to supply the replacement part at no cost. I paid my local dealer to install it. This repair lasted for just over 1 year. Same problem again.

    This time I could not convince Whirlpool to supply the part. FYI The part in question is the controller. Essentially a motherboard. All the controls are operated through this small computer. It is the only replacement part that costs over $100. Last I checked it was around $450 Canadian. The reason for the fault is overheating. According to the tech that fixed it the first time, it is the most common problem with this style of range. I find this concerning considering the only thing a range does is create heat!

    Keep in mind that you are virtually held over a barrel. There are only two companies that market their products under multiple names adding up to over 80% of the appliances on the market. They battle for that market by offering more bells and whistles, and less quality. The Range I replaced four years ago was 20 years old. I just replaced my Whirlpool 3 months ago. I went outside of the 80%, and bought a Samsung. I'm rolling the dice, and went with induction top. My theory is it will produce less heat because it just heats the pot, not the stove top.

    Low quality drives me nuts. I want fewer bells and whistles, and more long lasting reliability. I should be able to go my lifetime and only buy two or three ranges. We really like the induction top. It works fast, and doesn't produce too much excess heat. Dual zone oven is a good idea. We weren't looking for it, but there was a deal on. The dual zone induction range was only $50 more than the regular one beside it. Now my wife uses it all the time. She will have cookies in one zone, and a casserole for supper in the other. True convection is the other must have. It does a great job cooking everything evenly.

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    Customer Service

    Reviewed March 16, 2016

    I liked Whirlpool brand. I was excited about the convection option and the warming burner. Plus it was on sale. I really like the AquaLift self-cleaning option but guess what? It does not work well. It is very frustrating!!! I would not recommend buying a Whirlpool oven/range. Low quality construction, features that work poorly, and poor online reviews. Another deal breaker would be poor customer service and repair service. Over, the Whirlpool oven/range is fair. The electric glass top does a good job cooking but keeping the glass top clean is nearly impossible. The oven does a good job baking BUT, the AquaLift self-cleaning does not work. I would recommend that consumers pass on the Whirlpool.

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    Reviewed March 16, 2016

    I did not purchase it, the stove came with the house. I like the flat-top... easy to clean. I don't like that any little spill causes a "stain" that has to be cleaned. I didn't shop for this one. Although I would have this as an option if I was shopping. Low quality would be a problem. I want my stove to last a very long time. But, I don't want to pay a lot of money for it. I have a Whirlpool, glass top (smooth top) built in stove. I don't know the model. It has 4 electric burners, of 2 sizes. It has dials to control the heat amount.

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    Reviewed March 14, 2016

    Purchased Whirlpool Gold appliances for a kitchen reno two years ago. Fridge and stove from a dealer and microwave from Lowe's. Fridge - After one year the ice maker quit. $200 part plus labour. Seal on fridge door not sealing. New hinge and washers to adjust. $30 plus labour. Stove - three different stoves were delivered with the same paint flaw on the top of the control panel (3 inch section where paint did not adhere or was scraped off... Same spot on all three... clearly a factory issue). Stove door - when you touch it the interior light goes on. Warming button and switch was broken when purchased but didn't notice. Whirlpool won't warranty. $48 plus labour. Last piece in this puzzle... Microwave - magnetron went and won't heat. $300 plus labour. Obviously time to change brands. Now to figure out who is NOT under the same manufacturing umbrella.

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    Reliability

    Reviewed March 9, 2016

    Moved to new house with new Whirlpool appliances, including oven, in August, 2015. I did not cook in oven at all until Thanksgiving meal. Had something spill over in oven. Spillover caught fire. Oven at 350 degrees. Complained to Whirlpool. A supervisor told me that it is normal for spillover to catch fire. They sent out a tech to check oven, and said I would be responsible for paying tech. The tech explained that unlike conventional ovens, this oven has heating elements outside of oven, so to get to the temperature of 350 degrees, the heat at the bottom of oven can get to over 550 degrees.

    He could not get Whirlpool to replace oven. I didn't have to pay, but now I am afraid to use it. Some of the finish on the inside of the oven was burned away, so it is not like I can trade it in. I feel the oven has a defective design if spillovers are supposed to catch fire while you are cooking, and the finish gets damaged. I will never buy another Whirlpool appliance again, if I can help it.

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    Reviewed March 4, 2016

    Whirlpool Gold Series gas oven with Aqua Lift. Very unhappy with this oven. Cons: Aqua Lift technology doesn't work AT ALL (manual cleaning required); stove top hard to clean; 2 front gas burners are "super" burners which is fine for boiling water, but too hot for regular cooking. Would be better to have one super burner in the middle or back but two upfront is way too hot for regular cooking, even on lowest setting. Was going to use spray cleaner but cannot on convection ovens. In a bind what to do except scrub with Brillo. Anyone used Brillo?

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    Customer Service

    Reviewed Feb. 24, 2016

    I purchased a Whirlpool oven and stove from hhgregg. The refrigerator is at best OK. The stovetop is easily scratched and looks horrendous after just a few months. Cooking controls are far too high for slow cooking. Customer service is terrible. Avoid, purchase another brand. You will be much more satisfied.

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    Reviewed Feb. 23, 2016

    The broiler came on its own during the night. We went to bed at midnight. 4:30 in the morning woke up to a smell, the broiler was going wide open. It had melted the handle off the front of the drawer. There are cookie sheets in the broiler. We don't use it, we have never used it, it was so hot Teflon on the cookie sheets burnt off. The side of the stove was so hot I couldn't touch it to get behind to turn off the gas. It almost burnt my house down. The carpet and the wall are black in the back.

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    Verified purchase
    Staff

    Reviewed Feb. 23, 2016

    Whirlpool gas range Model#wfg10h0ah1 with aqua lift technology. This is the biggest ripoff that was ever done to me. It say self clean, not it cleans and then you clean. This is fraud plain and simple. I am handicapped and made it very clear to the salesperson that it had to be self cleaning. 4 times I did the clean cycle and I was in shock, I called repair, I thought the self clean was broken. However this is the line they give you over and over, that it's not broken. "This is working the way it was designed to work." So they made a range that is self cleaning, but no it doesn't do that. For 899.99, I did not deserve to get duped like this.

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    Customer ServicePrice

    Reviewed Feb. 21, 2016

    Think twice before buying Whirlpool appliances. In our experience, quality and durability are a real issue. Here is our story. 5 years ago we built a winter vacation home. We bought brand new Whirlpool appliances from a reputable vendor at full price. Washer, dryer, double oven, and refrigerator. The washer arrived damaged. The damage was a button that was depressed and could not be released. This was brand new washer, never used, but Whirlpool insisted that we had caused the damage. It was only after the vendor's tech got involved that Whirlpool relented and sent a repair tech.

    Next, the bottom oven door came apart in my hands after just days of use. I had to fight (yes fight and argue!) with Whirlpool customer service to send a repair tech. Finally after much arguing Whirlpool sent a tech and the oven door was repaired. The tech told us that this was a common defect! (Shame on you Whirlpool!) So why you might ask, why am I complaining? Well this is a vacation home. We are here 3 months a year (times 4 years = 1 year of very light use) and today the oven door came apart in my hands again. That makes twice in 12 months of light use. Frankly, this is shameful! I do not understand how this company gets away with it!

    I am disgusted with Whirlpool crap quality and crap customer service and I want everyone to know what they can expect when buying Whirlpool. I suggest you check all available reviews before placing your order for anything from Whirlpool. As for this new oven door repair? I'll report again after talking with Whirlpool but I expect to be told "Sorry sucker, the warranty is over"! Buyer beware!

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    Reviewed Feb. 20, 2016

    This thing will not bake correctly, leaves pie bottoms raw, yes we use convection. We have tried everything to get it to bake correctly but to no avail. Top and control panel get very hot when only using oven. This thing is junk, taking it back to Lowe's.

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    Coverage

    Reviewed Feb. 7, 2016

    First I'd like to start by saying anyone whom owns Whirlpool make sure to purchase every extra Warranty you can get your hands on right away. Two years ago my husband and I purchased the whole Whirlpool Appliance Kitchen Collection. The gas oven range has been my only real issue. Within a few months my oven wouldn't light. It's a good thing I noticed because there are no safety features that turn the gas off if it doesn't fire up and the gas builds up so so fast it's scary.

    Our Warranty covered the broken igniter switch only for it to act up for over a year. We had to try several times before the oven would light until it just didn't again and it was repaired again under Warranty. Aqua Lift Technology is just something they made up to get us all to purchase it. I swear on my life it doesn't even work a tiny bit. Now, the bottom of my $800 oven is chipping away. I have not worked this out with them yet and I will repost to let others know how it works out. Liquid also gets in between glass oven door, can't ever clean it. Good luck.

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    Staff

    Reviewed Feb. 2, 2016

    I am so disappointed, angry and tired! Unfortunately, I listened to the salesperson regarding this feature and bought it hook, line and sinker! The Aqualift self clean system is a joke! It only cleans the bottom of the oven and that is after you mop up the water left in the bottom and scrub it. No amount of scrubbing even touches the sides, back or window, even after using the Aqualift feature 3 times! I spent hundreds of dollars only to be down on my hands and knees scrubbing to no avail. I have not seen 1 good review regarding this system. Shame on me for believing a salesperson and shame on me for not researching first. I will not make this mistake again!

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    Verified purchase

    Reviewed Jan. 21, 2016

    Whirlpool Slide-In "AquaClean Technology" - My beautiful, modern oven is no longer. After 4 tries doing self-cleaning my oven was still dirty. I did have to wipe out the water (although I measured it) before I could take the "scraper/sponge" provided by Whirlpool to "assist" in the cleaning. Scraper bent - sponge disintegrated and I still have a dirty oven. Called "service". My pleasant service tech informed me the water is only to reach 250 degrees! Really! My dinosaur of a Whirlpool cleaned fabulously! New technology has turned mine into an "on your knees, scraping and "broiling" fool. "Fool" because I bought into the whole "Aqualift Technology". We cannot use any kind of liner, etc. This slide-in may look great but the labor required to keep it that way is beyond this OCD person! So much for my "efficient" new kitchen. May the engineers who designed this technology be ashamed of this product. It is not even a "self-steam" cleaner!

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    Installation & SetupStaff

    Reviewed Jan. 20, 2016

    My brother bought my 80-year-old mom this range so that she could bake all her delicious desserts with ease in a new beautiful oven. I was at her house visiting and saw that she was down on her hands and knees cleaning her "SELF-CLEANING OVEN". She tried several times using the useless "AQUALIFT FEATURE" but to no avail. In this day and age with self-cleaning technology, WHY would Whirlpool install this unbelievable bad AQUALIFT cleaning feature? To see my poor mother scrubbing the inside of the oven like she did back in the 50's & 60's just completely appalling!! PLUS the top surface enamel is bubbling up with rust and the oven is only 2-3 years old. So we are trying to contact Best Buy to see if we can get a refund on this HORRIBLE appliance.

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    Verified purchase

    Reviewed Jan. 20, 2016

    Atlanta Gas Light Company showed up at my door Saturday Jan 16, 2016 citing they needed to do maintenance on our meter. 20 minutes later, he came in and said we had a leak. He checked all of the furnaces and water heater, then zeroed in on my brand new Whirlpool Range (purchased 11/11/15) indicating it had a faulty control valve. This faulty and dangerous range was sold to me by Lowe's and manufactured by Whirlpool and we had unknowingly been living with a gas leak for 2 1/2 months! It's notable that Atlanta Gas Light sends our contractors only every 3 years to test for gas leaks. I shudder to think what would have happened had they not done this. I'll never buy another Whirlpool anything. Model Number: WFG320M0BB0.

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    Reviewed Jan. 19, 2016

    This aqua clean is garbage. Had Whirlpool with heat clean perfect. Now have to clean my oven with self cleaning over easy off. I am so disappointed. I always thought of Whirlpool as a good choice. And have bought Whirlpool before. But not after this. Bad, real bad.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 18, 2016

    Free-standing electric range Model WFE524CLBS0 - When burners are OFF but oven is ON, stovetop becomes unbearably hot. Had a service call. Technician (who was rude and surly, but that's not Whirlpool's fault) said design "standard" was 175 degrees. This is dangerously hot. Surface should never get that hot except when burners are on.

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    Verified purchase

    Reviewed Jan. 13, 2016

    I thought the new AquaLift cleaning would be the greatest. Boy, was I disappointed -- no thoroughly disgusted and very angry -- when I tried to use the self cleaning oven. I had cooked a prime rib roast and a lot of grease had spattered inside the oven. I wiped away the excess and did a cleaning cycle -- what a joke! There was still grease running down the door and walls. Nothing was changed after two cleaning cycles. Now I have to crawl inside the oven and scrub it manually. I was always pleased with the old self cleaning ovens which only left some ash and a little bit to clean up. The AquaLift technology doesn't work at all, didn't Whirlpool test it prior to selling it to the public? They will surely lose my business and I hope a lot of other people's business as well. This technology was a huge mistake!!

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    Customer ServiceStaff

    Reviewed Jan. 13, 2016

    We moved into our new condo a few months ago and my wife noticed that the knobs and front of our new Whirlpool Stove were getting too hot to touch so we called Whirlpool and since then never used stove. Was over one year old, we had to call their factor service representative. The charge was $98 plus labor $90 to tell us that even though the surfaces were way too hot to touch and dangerous to touch they were still within the factory specs of 167 degrees for the knobs, 152 degrees for the drawer, and 172 degrees for the front glass. He found the front of the unit reached 152 degrees which was hot enough to cause a serious burn when the stove was only set to 400 degrees. Why would a company set specs that will cause serious injuries? If my wife or grandchildren get burned by this crappy stove Whirlpool will be hearing from my lawyer. Stay away from any Aquaclean Whirlpool stove.

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    Reviewed Jan. 12, 2016

    Whirlpool gold series gas oven with Aqua Lift. Very unhappy with this oven. Cons: Aqua Lift technology doesn't work AT ALL (manual cleaning required); stove top hard to clean; 2 front gas burners are "super" burners which is fine for boiling water, but too hot for regular cooking. Would be better to have one super burner in the middle or back but two up front is way too hot for regular cooking, even on lowest setting; oven cuts out while cooking -- unexplainable how this happens but you really have to watch the oven while cooking to make sure it's still on. Pros: large oven so you can cook ginormous turkeys or prime ribs.

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    Customer ServiceStaff

    Reviewed Jan. 12, 2016

    My Whirlpool GBD307PDS7 has died 4 times, and out of warranty. Every time we use the self-clean option, the damn thing has quit working- it burns up the controller board. Getting service is a joke. One person or company has to come and pull the unit out, check the connection, then disconnect it so the damn service agent will work on it. Then they open the top up and determine the PCB primary controller board is bad, and then order one. When a new board is put back in then the unit reassembled, then I have the ** service agent come and connect it. Then we see the board works, oven works- and I am out $400+ bucks. So the first time I yell at my wife whom I accuse of doing something wrong. The second time I watch, and she is correct- nothing she can do wrong. So now we have a 100-pound paperweight that is mounted in the cabinets of my kitchen. I am almost out of $1,000 for 2 repairs.

    Now this happens a third time. I am lucky and a guy just 3 miles from me is selling his oven. So we buy it from him, only ($100 bucks)... What a deal. We install the board out of the working oven into the one in our kitchen. Viola! The oven when we energize the circuit, not only shows a PF on the display, it works. We are just ecstatic until we turn on the oven to use, it goes through all the paces, then does not get hot. Extreme bummer for us. My wife says, "Try the bottom oven" and it works! So we have one oven only, no convection, have to stoop down to use it, and we have put out a lot of money. I decide to explore this on the internet for repair, and I discover that there is a whole "INDUSTRY" built around repairing the PCB controller board for this series of ovens. Then I discover hundreds of complaints revolving around the same issue we are having.

    What blows me away is that an oven selling for almost 4 grand, has a well-documented track record of committing Hara-Kiri when you choose the self-clean option. Even worse is that I find that Whirlpool has blown this off, and at most has offered a couple customers, a discount of 10% if they buy a new oven. WTF. Are you kidding me? Who wants to buy another piece of equipment from a manufacturer who when they know have manufactured a lemon, will not help the customer. Even worse when I got on the live chat for help, the live chat agent "Lauren **" who was in Malaysia, asked me for additional personal information above and beyond what the Whirlpool oem chat site asked for to get help. I complained and she said, "No info, no help."

    When I gave her the info, she in blazing lightning speed replied, "I cannot help you, schedule a service call." I am not stupid, maybe a little naive, but now I think this agent might really be an agent, for ISIS or ISIL- getting Americans personal info. Don't believe me- I have the chat session. So either she is selling this info, or is an agent for ISIS. Either way- the live chat is a farce and whirlpool when I called them 3 times today, after I was on the line for almost 20 minutes- disconnected me. So I am pretty upset with Whirlpool for not only selling a piece of equipment that is faulty out of the carton, won't lift a finger to help and also investigate the chat agent outsourced in Malaysia, who seems to be a terrorist in USA website. What a genuine farce, hassle, and now, either my info sold, or being used for purposes other than what a customer is led to believe. Sure, don't think Whirlpool will help, and they don't give a bowel movement outcome.

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    Reviewed Jan. 10, 2016

    Purchased a double wall oven and had it for 13 months. Used it this past Christmas and for the first time used the self cleaning mode. After an hour the power went out and now the oven is dead. Whirlpool service sent me to a local repair company and they want $70 to come out and look at the oven. This seems like a huge problem based on all of the feedback on the web. This is an obvious lemon and I'm going to talk all over social media about the poor quality of this product.

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    Customer ServiceInstallation & SetupCoverage

    Reviewed Jan. 9, 2016

    Within 10 days of installing our new Electric range the cooktop does not look new and although we have used the prescribed cleaning methods, will not remove some cooked on spills over one burner and another burner has white rings around the glass above the dual zone cooking element. While we did not choose the top-of-line model; had expected much greater durability and appearance for our new range. My call into Whirlpool service made me feel like mine was an extremely isolated case and yet nothing would be covered as would be classified as customer fault. Highly disappointing as the cooktop on the range that we replaced seemed so much more durable.

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    Reviewed Jan. 7, 2016

    I purchased this stove in September and I am very unhappy with the Aqualift. The service department said I would have to probably do the cleaning process about 7-8 times for it to really work. I find that very unacceptable would never recommend this to anyone.

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    Customer ServiceStaff

    Reviewed Dec. 31, 2015

    Bought a Whirlpool Range with AquaLift Technology on the advice of the sales associate from Home Depot. Bottom line AquaLift technology doesn't work. Like all the other unhappy consumers on this website, we are extremely dissatisfied with the technology. I finally got in touch with Whirlpool after 4 emails and posting on Facebook. It seems that they respond when you post on social media. I was requesting a replacement oven with conventional self-cleaning, and I was informed that because the technician reported that the oven was functioning correctly, that they would not give me a replacement. Their reason being that a continually dirty oven had nothing to do with function but was a cosmetic issue. The CS rep was "kind" enough to offer me a bottle of the Affresh cleaner. Don't fall for the AquaLift hype.

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    Reviewed Dec. 27, 2015

    Whirlpool Gold Convection Oven - I bought this new oven, cleaned it once. The bottom cracked where the spills had been. Since I'd had it only two months, repair tried to say it was only cosmetic but had to replace it. Next time I cleaned the oven for multiple spills, (a year later) it cracked again, giving the bottom a shattered look where the spills were. I only cleaned it once and the bottom is ruined. I don't expect Whirlpool to stand behind this, but I agree these Convection Ovens require a Class Action Suit because they are selling faulty merchandise. Period.

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    Reviewed Dec. 26, 2015

    I had an electric 36" Whirlpool, smooth top cook top for 18 yrs. Worked great, cleaned with Windex and occasional scraper. Didn't show streaks or spots. I remodeled my kitchen 10/15 and bought a KitchenAid 36" glass smooth top vented cook top. What a piece of junk. Wish I had kept my Whirlpool. I can not get it cleaned. Every little fingerprint, mark, etc. shows. I thought KitchenAid was an upgrade to whirlpool but I was surely wrong. I am glad that I didn't change my built-in double oven. I did change out the Whirlpool quiet gold dishwasher for the KitchenAid. Again, wish I kept my Whirlpool. The KitchenAid is noisier, looks terrible with the stainless inside. I'm embarrassed to open it with all the water stains. My Whirlpool was white inside and looked like new. I wish I had the money to change it back but I don't unfortunately. Moral of the story is if it ain't broken don't fix it!

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    Verified purchase

    Reviewed Dec. 21, 2015

    I purchased a Whirlpool Gas Range from hhgregg July, 2013 and the oven was non-operational within 4 months. Since then I've had 4 repairs on this lemon of an oven. I purchased the extended warranty plan through Assurant and, fortunately, have not had to pay a dime for these repairs, but I should not need to keep repairing the same parts continuously. Either the replacement parts are bad or the service technician is terrible and doesn't know what he's doing or Whirlpool makes such poor products that they are not meant to last. There is NO lemon law for appliances and the decision to replace appliances is the decision of the Assurant Warranty Co & they won' t replace it and even if they did it would be with a used refurbished gas range. Why would I want someone else's refurbished piece of junk when I already have a repaired piece of junk?!

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    Customer Service

    Reviewed Dec. 21, 2015

    Bought brand new stove, had issues from day 1, called them after TWO different repair companies came looked at it and said "it was a melon," Whirlpool wanted to send a third repair company. Started dealing with this in September, it's now end of December and I'm still waiting for replacement stove.

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    Customer Service

    Reviewed Dec. 15, 2015

    We purchased a Whirlpool gas range at Home Depot. After less than 2 years the oven would cut off and the time would start flashing. Check on other people's problems and found out that I was not the only one. Called Whirlpool and the man on the phone told me I could have a problem with the circuit board. Said he could sell me a 1-year warranty to cover service and parts. I think the best thing to do is to buy another oven and not spend any more money on this junk. Never again will I buy Whirlpool or buy appliances from Home Depot

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    Reviewed Dec. 8, 2015

    Buyer BEWARE -- this gas oven uses aqualift technology for self-cleaning. It does NOT clean the oven no matter how many times you run the cycle. My 1 year old gas range looks like it is ready for the dumpster. This oven has to be manually cleaned which is very labor intensive. The company suggested I buy their product Affresh to clean the stubborn stains. I bought Affresh and the oven is still very stained. I am very unhappy with this product!

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    Reviewed Dec. 2, 2015

    Spent the extra money to have a beautiful, slide-in oven. The AquaLift technology just seemed like another plus. After the turkey cooked, just seemed like another oven to clean. The AQUALIFT does not work, except for the bottom of the oven!! A fresh oven cleaner? Only available only. Get this beautiful range, not AQUALIFT TECHNOLOGY. CLEANING with it.

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    Verified purchase
    Customer ServiceCoverageStaffProcess

    Reviewed Dec. 1, 2015

    Purchased a self-cleaning Whirlpool oven - model number RBS245PRS06 at Home Depot. Spent extra for the self-cleaning feature. The oven had slight use and used maybe once a week. Cooked a big Thanksgiving meal and decided it was time to use the self-clean feature for the first time. One hour into the process the oven shuts off, no longer has power, and the oven door is locked and will not open. Called Whirlpool (talked to 2 levels of customer service), they wanted me to buy a $200+ warranty for another year of coverage!

    Researched online and talked to the parts people and this is a KNOWN defect. It happens frequently when using the self-clean feature. It requires replacing the Thermal Overload Safety Thermostat which costs $45 with shipping for the part. The service call is over $100 PLUS labor which can run even more. There are YouTube videos that show how to replace this fuse. The parts lady recommended NOT using the self-cleaning for this oven. Buyer beware. If you are in the market for a new oven do not consider this Whirlpool model. THIS PRODUCT IS DEFECTIVE AND WHIRLPOOL WILL NOT STAND BEHIND IT ONCE YOUR 12 MONTHS IS UP.

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    Verified purchase
    Sales & Marketing

    Reviewed Nov. 30, 2015

    I am not pleased with my self-cleaning oven. I don't even use my oven that often and I cannot get off even the simplest of stains on the sides, top, and bottom. I have tried to clean the oven three times and the stains from pie drippings are still not coming clean. It should not be this hard to clean an oven because my last oven was so much better and it was not Aqualift. The top of the oven is also very hard to keep the burners clean and looking like new. I am very disappointed in this oven and believe that this is false advertisement to the consumers. I pride myself in keeping my kitchen looking clean but this just is not working for me!

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    Reviewed Nov. 12, 2015

    My $2000 Whirlpool oven broke after only 2 years. Whirlpool only stands by their product for 12 months because they have no faith in their own product. They want me now to reward them with more money to purchase a year's warranty.

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    Reviewed Nov. 11, 2015

    Whirlpool oven aqua lift - This oven is the worst in the world. I can't even imagine cooking a turkey in it. After cooking a pizza it took four cleanings and a lot of scrubbing. Self cleaning --- not, you clean and clean and clean. I have had ovens that were not self cleaning and easier to clean than this. Do not buy. And Lowe's is no help at all. Run as fast as you can.

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    Sales & Marketing

    Reviewed Nov. 9, 2015

    AquaLift Self-cleaning does not do the job as advertised. It does very little to clean the oven. Sitting-on-the-floor-in-front-of-the-oven scrubbing is what is needed to clean the oven.

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    Reviewed Nov. 2, 2015

    Aqualift self clean oven??? I followed the directions on how to clean my oven. I wiped and scraped out spilled residue from the oven. Then started the cleaning process. The sides of the oven were not cleaned even when I wiped them with a damp cloth. Scrubbing and scraping with the tools that came with the oven helped somewhat. The bottom of the oven was not cleaned. I had to continually scrub and scrape to get it looking half clean and even then, there were still spots that would not clean away. I would have preferred an oven that uses oven cleaner, it gets the oven much cleaner and with less scrubbing on my part. All in all I am very dissatisfied with the oven and would never recommend it.

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    Reviewed Oct. 28, 2015

    We purchased a Whirlpool stove a year and half ago. We were cooking and kept hearing (tick, tick, tick) noises. Couldn't figure out what it was. After removing the pot there was an area of 2x4 inches that had melted in. Not sure where the glass went. But it looked like a chip but on the surface.

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    Reviewed Oct. 21, 2015

    AquaLift cleaning system does not work. My oven was barely dirty and I had to scrub with the special sponge to remove baked on food after I did the cleaning system twice! Rust is also showing up on the drawer which they refuse to repair because it is ONLY COSMETIC! Stove is 16 months old.

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    Price

    Reviewed Oct. 17, 2015

    This is our 2nd circuit board failure in the 4-5 yrs, since we purchased this very expensive range/oven. The first time was shortly after the warranty ran out and Whirlpool would not even send us the part for free. They said there was nothing they could do. So this time we are not even contacting them and are just having our repairman order another new one. For a $1600 range to have to put more than $400 back in so far, I would never buy a Whirlpool again. I have been very careful not to use any cleaners on the circuit board as I was told by our repairman that that shorts them out. First the 'convect bake' button wouldn't work, nor the 'convect roast', now the bake button, so the only buttons that work are 'broil' and 'warm'. Even the timer is shot. What a piece of junk (electronically). Beware buyers!

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    Installation & Setup

    Reviewed Oct. 13, 2015

    A little over one year ago, I bought this model from Lowe's. Shortly after installation, the ceramic coating on the floor of the bottom oven cracked and shattered. I contacted Lowe's... No help whatsoever. I then fought with Whirlpool for weeks until they agreed to replace the unit. Seven months later, the floor of the bottom oven, once again, cracked and shattered. I am now in another dogfight with Whirlpool. This appliance is garbage and Whirlpool does not stand by their product. Do not buy any Double Ovens from Whirlpool. My next step is to organize a class action lawsuit.

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    Price

    Reviewed Oct. 11, 2015

    We purchased the Whirlpool Gold Series smooth top stove from Lowes in December of 2013. The stove is not even 2 years old and it doesn't work. Last September, I noticed a few times that while baking food in the oven, it was burnt after only 10 minutes, due to a runaway temperature. After that, the oven wouldn't heat up properly, it would take too long to bake anything because the temperature wouldn't reach the reading on the display. Then it just stopped baking or broiling all together with the error "Feature unavailable". We've had a serviceman out at least 3 times. Of course, the warranty's run out and it's cost us close to $500 to keep fixing it, and two motherboards and a bottom element later, it's still not fixed. They wanted to order 2 more parts at our expense, but we can't continue trying to fix this lemon. I will be shopping for another oven, and will never recommend Whirlpool to anyone.

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    Reviewed Oct. 9, 2015

    I had my range installed in January of 2015. The very first week, using a new Farberware non-stick skillet, the cooking surface became permanently scratched. Could not polish it out, and polishing - it must be done every time you cook on it! In early September the cooling fan for the electrical panel went out. Also, the convection oven would not maintain heat. Had the cooling fan replaced last week. It's out again, along with the convection oven not maintaining a regulated temperature. Also, 3 months ago, my grandson put a ceramic casserole on the stove top. After he took it out of the oven, it permanently scratched the paint off the control panel. I'm very disappointed in the fragility (painted plastic surrounds top of control panel) and unreliability of this product, a total lemon.

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    Coverage

    Reviewed Oct. 4, 2015

    Was baking a pie when suddenly noticed the electric range had caught fire underneath the bottom of the oven. I could see partially through the slits inside that the heating element was on fire. Could not get to heating element as it covered. Shut the door and turned the oven off so the fire would die out. DO NOT BUY THIS PRODUCT. I was baking pecan pie. Whirlpool is no longer a quality brand. Washing machine bought at the same time has been repaired twice since owning. Also, Aqualift technology is a joke. It doesn't remove any messes burned during cooking. I wish I'd stayed away from this complaint. Bought a stove, washer, and dryer. Dryer has been the only appliance we haven't had a problem with. We saved over a year to ripped off by Whirlpool. I expected a washer and stove to last far longer than 3 years. Actually would be 3 yrs come December. So disappointed.

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    Customer ServiceCoverage

    Reviewed Sept. 29, 2015

    In less than a year my gas range required a new knob because it froze in place. They covered that but not the 4 new knobs since. I must clarify, it's not actually the knobs but the thing underneath that my husband has had to replace ever since to our expense and time. Also in less than a year the paint under the knobs totally fell off. We contacted them about that and the reply was paint wasn't covered under warranty. Obviously they used heat resistant paint on the range top because that is perfect condition even with the constant cleaning, but the angled front where the knobs are I had to sand and repaint, not a good look for the stove. They really couldn't have just used the heat resistant paint for 2 1/2" farther? Just horrible quality and worse service. I used to be devoted to Whirlpool but since buying my new refrigerator - Samsung 100 percent from now on!

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    Reviewed Sept. 26, 2015

    Whoever came up with the idea of this AquaLift oven cleaning method should be fired! This method does not work. I've barely used my oven but had some cheese pizza drip on it so thought I should clean before using again. What a JOB! The spill did not come off the bottom entirely and using the "non-scratch" scrubbing sponge was a joke. There is some soil on the sides and back of the oven that I will have to use elbow grease to get off and I'm going to have to "crawl" into the oven to see if they can be remove. Welcome back to the old days before self-cleaning ovens!

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    Reviewed Sept. 25, 2015

    Extremely disappointed in Whirlpool oven! Built new home and this was recommendation by BAC Appliance. The oven does not self-clean well at all, and my spills are minimal. Deposits between glass doors that can't be removed. Oven is barely cleaner than before I cleaned for full cycle. Oven suddenly shuts off for a short while and then restarts. Steam comes when using lower oven and removes finish on upper oven. I expected Whirlpool to have a quality product. Definitely not! BAC really had no answers for me.

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    Reviewed Sept. 20, 2015

    I bought YMFE330W0AW0 Whirlpool on sale less than a year ago and I have been angry since almost the beginning. This is a cheaply made product which angers me because Whirlpool is supposed to be a quality product. The clock cannot be set because we have to press really hard and that part of the stove head is broken now. I knew this would happen after only a few weeks but was wishing it would not. There is a lot of heat that leaks out of the oven continuously when trying to bake something. The top is horrible. This stove top does not keep an equal heating element so if you put it on low, it actually turns off for a few minutes and becomes red again for a moment or so. It is impossible to cook anything evenly. I HATE and DETEST this stove. The worst product I have ever known. If it is on sale...BEWARE.

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    Reviewed Sept. 16, 2015

    Aqualift technology does not work!! This is absolutely the worst product I have purchased from Whirlpool. The aqualift technology DOES not clean the oven, even if you clean the oven after EACH time you use it! I am not able to bend over and spend the afternoon in the oven. And even when I do, I cannot get this oven clean!!! Please DO NOT buy a Whirlpool stove with an aqualift technology oven cleaning process!!! You WILL be sorry!!!

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    Customer ServiceStaff

    Reviewed Sept. 10, 2015

    This product is just DISAPPOINTING. The gas knobs got stuck TWICE IN 13 months only! The range is NEW! The first time 3 out of the 4 knobs broke, this time only one. It would not turn off, so we are forced to climb on the counter and turn the gas off every time we are finished cooking and turn it on again. The company won't be able to send us anybody till next week, which will force us to go on like this for NINE days plus, of course, the time it will take to order the parts needed.

    There is not even a back up emergency service, which should be in place since we are dealing with GAS!

    I have heard complaints about this product in this area: in my opinion the range should be recalled. Of course, the representatives one talks to are all trained to keep calm and reply the usual things: "Oh, I am sorry" etc. but the bottom line is that neither the product nor the customer service are good (the first customer service person was not very friendly either). I highly recommend that you AVOID this range if you are considering buying a gas one with double oven.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Sept. 9, 2015

    My mother purchased a Whirlpool gas stove. When the stove arrived the door didn't shut properly. We were told to contact Whirlpool. They sent a repair person out who said that you have to use the stove a few times first and then the door would close. Meanwhile, I had a 2-inch gap and gas and heat escaping. I called and requested another company to come out and check it. No one called back. I called again and they sent out the same repair guy. Apparently he's the only one in the whole Charlotte metro area that can service Whirlpool. Again he said I had to use it more. I called again and requested a different repair person to come out.

    They promised to send out a lead. When the company called to confirm the appointment they said no one told them that. They finally sent out a different person. That person said "absolutely the door was dented." He offered to replace the door. He then came back and said the door comes in too many pieces and he didn't want to put it together so I should contact the store I bought it from and see if they would replace it.

    Whirlpool refused to repair it. I was able to get the store to replace it after explaining to them the problems with the warranty service. I filed a complaint with the BBB and they lied and said they tried to contact me which never happened. When I called the executive office I was told that I was the problem and that it was resolved so leave them alone. I regret my purchase of my appliances and now have no one to stand by the warranty.

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    Customer Service

    Reviewed Sept. 9, 2015

    In 2013 my oven died. Upon doing some research my husband and I went to our local appliance stores in search of a new one for a good deal. We chose a Whirlpool electric range with convection oven. We have had it 2 1/2 yrs and have used it often... until today we had been very happy with it. While baking some French fries we heard a loud pop, almost like a shot, running to the kitchen to find the inside tempered glass shattered! Wow! Shocked to say the least we couldn't believe it. Called our Lowe's store, to no avail our warranty had expired. They gave us Whirlpool's number with no success. I am extremely disappointed and will probably never buy Whirlpool again!

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    Staff

    Reviewed Aug. 15, 2015

    Self-cleaning oven system DOESN'T WORK AT ALL! The company rep I talked with said the system only works on "lightly soiled" oven and doesn't clean at all on the oven top or sides. When I explained that my oven was less than lightly soiled (I rarely use it) and that I had run the cleaning cycle twice and none of the soil was affected. Apparently the company is aware of this problem and I believe customers should be made aware of it BEFORE purchasing. I was told there was nothing they could do because my appliance is out of warranty. I asked if they had received other complaints and was told they had. I am not surprised.

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    Verified purchase
    Customer ServicePrice

    Reviewed Aug. 13, 2015

    The electronic panel on my 4 year old barely used wall oven went out when I used the self cleaning function for the first time. It is going to cost $400 to fix it and another $100 to replace the stainless steel sides. They will have to remove to get the oven out of the wall. The oven door is locked and can't be opened so of the wall will have to torn out as well. I called Whirlpool 3 times and have offered no assistance.

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    Customer ServiceReliability

    Reviewed Aug. 11, 2015

    I bought these products 2 1/2 years ago along with a dishwasher and Microwave, all which are Gold Series. The first month my Microwave broke. Instead of a certain part that they used to use, they now use a Capacitor instead and it broke. The repairman fixed it under warranty, but told me "I'll be seeing you again." Then, my oven occasionally says "Function not available." Whirlpool won't tell me what the problem might be and they have nothing for troubleshooting this problem in their manual. My only solution is to reset the circuit breaker and then it works for awhile. Now, My refrigerator has ice building up at the bottom of my freezer and leaking all over my floor. I found a Whirlpool bulletin online which explains that this problem is because of a defective part (Grommet) and that they have a replacement part for it and you can get it by calling their customer service department. Why didn't they send out recall notices to their customers?

    So, on 8/10/2015 and 8/11/2015 I tried getting this new p-trap part, but for two days now Whirlpool's computers aren't working and they have no other way of looking this stuff up. Very poor customer service and I also waited for a half hour on the phone to be told their computers aren't working. How about putting a message on their pre-recorded message letting customers know their computers aren't working?

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    Price

    Reviewed Aug. 10, 2015

    Purchased a Whirlpool range. Shopped around for several weeks before I found what I thought was a good price and with a rebate! I've owned the stove for 2 months and 7 days... guess what? The stove broke. The burners popped. I called to have it serviced and remember that it had a rebate. I never received any paperwork on the rebate but figured it's Whirlpool, good company. Wrong... it's not that I didn't have the rebate paperwork but the rebate has expired... even though I didn't get any paperwork nor was there any mentioned of a time frame. Don't get me wrong if it had been 1 year or even 6 months... really 2 months!!! So not only did I not get the rebate of $100.00 I have a broken stove! So tired of being ripped off!

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    Reliability

    Reviewed Aug. 9, 2015

    Every time I run the oven cleaning cycle the temperature fuse in the oven blows. The ovens cannot be used and the door locks and cannot be opened. Whirlpool, which must be fully aware of this defect since hundreds of other people have posted of the same problem, took three weeks to get a repairman round, who didn't bring any spare parts and took several more weeks to return. The oven then worked until I ran the cleaning cycle again, when it failed again. End result I cannot use my oven for months on end. Fraud on Whirlpool's part to sell defective ovens with a design flaw that they must know about. I intend to run the cleaning cycle every time the oven is repaired until such time as Whirlpool replaces this lemon and I would suggest that everybody else who has this problem do the same.

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    Reviewed Aug. 7, 2015

    Two and 1/2 years prior we bought a new whirlpool range - W10201511 WHT. After one year we had to replace a computer module at the cost of $500.00. One year later we encountered the same problem. Today we went and bought a new Kenmore stove rather than keep putting good money after a bad Whirlpool product. Very disappointing.

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    Customer ServiceInstallation & SetupPriceReliability

    Reviewed July 28, 2015

    I purchased a Whirlpool gas stove model #WFG540H0AH from Sears in March 2103. Since that time, the oven has repeatedly broken. After two major repairs, the repair company said the fas venue (?) suspect board was defective and needed to be replaced by the manufacturer. After 3 weeks of back and forth calls with Whirlpool customer service, the only solution they provided was for me to purchase a new stove at a discount with no compensation for installation, the gas connection kit, or haul-away of the old appliance. The original stove cost me $1100 including the installation, haul-away and taxes. The replacement option would have cost me $800 and still did not included haul-away, the gas installation kit, or taxes. Hardly an affordable solution. Whirlpool at no time addressed that a part on the stove was deemed defective.

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    Sales & Marketing

    Reviewed July 19, 2015

    We bought Whirlpool Gold Series on July 6, 2014. Refrigerator, range, microwave & dishwasher. Our refrigerator - we have the repair company out almost every month cause the icemaker was constantly icing up and wasn't making the ice cubes single, would come out all attached to each other. So after arguing with Lowe's and Whirlpool we were able to get a different refrigerator in February of 2015. Now in April 2015 we are having trouble with our microwave with the light flickering off and on when we open the door and sometimes it work and sometimes it doesn't. The repair company has been out 3 times for the same problem telling me that where the door closes are 2 latches that when not lined up cause this issue, so the repair company replaced the 2 latches and a month later it started happening again. So they came out and replaced the light socket. Now we will see how long that last.

    Now for the range which is the AquaLift Self-Cleaning which doesn't clean the oven at all. It was like I was back in the early 1950's, only worse. The baked on grease spots, you cannot get off at all. To me this is false advertising and the store's personnel lied to about all you have to do is pour 2 cups of water in the bottom of the oven, press the self-cleaning button and after 40 minutes of cleaning and letting the oven cool a bit you just have to wipe the oven down with a damp cloth and the oven is clean. Not so much!!!

    Wish I had all my old appliances back because they were made to work correctly. The new appliances suck for the amount of money you pay for them. So please beware and do research on the appliances you want to purchases otherwise you will get ripped off with no satisfaction for your hard earned money you spent on them. I have always had Whirlpool appliances and have loved them but these new ones we purchased are nothing but junk.

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    Reviewed July 19, 2015

    Aqualift cleaning does not work. I am old with bad knees and do not need an oven that has to be cleaned manually. This technology is a joke and everyone who bought one should be reimbursed. One reviewer indicated that there should be a class action lawsuit for this situation. I agree!

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    Customer ServicePricePunctuality & Speed

    Reviewed July 17, 2015

    Whirlpool - Back in the 1980s we had Whirlpool appliances that lasted for many, many years. We are now in our mid 60s and retired. We purchased a new home 2-1/2 years ago. Whirlpool appliances were provided with our new home. We were quite pleased at the time. However, we are now sorry we have them.

    We are very easy on everything we own. When we replace appliances, cars, furniture, etc. we are generally able to sell our used items, which are always in great condition. Unfortunately, this is not the case with our current appliances. I will list the many problems.

    Combo range hood/microwave oven: it vented absolutely nothing. The microwave oven had its own set of just plain silly issues with the manner in which the touchpad had to be set. The oven did at least work. 2/2013 we had a Broan range hood installed and vented to the outside and purchased a Whirlpool countertop microwave oven. Again we had the little issues with using the touchpad plus the door was very hard to open. This countertop microwave oven failed 1/2015, less than a year of usage. At this time we purchased a Panasonic microwave that is much simpler to use.

    The Smooth-top range/oven looks nice. It is the most inconsistent range/oven we have ever owned. You cannot lower the cooktop burners to simmer. There is no simmer. On that setting it may as well be turned off. I can set it at about 9 o'clock on the dial and some days that may be simmer. Others days it could be higher. Overall, the burners have no consistency. The oven cools quickly and I must be mindful not to toss in a 2nd sheet of cookies without checking the temperature. I have never had to do this on any other oven we have owned.

    The dishwasher does clean my dishes, thank goodness. However, I have had 2 service calls (under warranty) for a little gasket (hinge pad) which keeps the door propped a bit while loading the silverware into the basket. This piece has failed a third time I will just live without being able to prop the door. And then there is the silverware basket. Each piece must be loaded, handle first, into the slots on the basket. Of course, some of my silverware has wider handles so this does not work well. Such a poor design.

    The refrigerator was my pride and joy. We paid the extra charge for the French door style instead of the side-by-side style that came with the house. My charges here are more serious. 2 of the little door shelves have broken. Oddly enough these are small shelves which have some items on them that are not used often. If I choose to replace them, it will cost me over 25.00 for each of these little gems. Now, a piece of plastic on the veggie drawer has broken so I must be mindful not to let the drawer drop.

    Worst of all was the last service call out of warranty. I had standing water/ice on the floor of the freezer. Apparently this was due to a poor design and my service man replaced it with a new P-Trap that actually works. Yes, the original design was bad, yet I still had to pay for the replacement. Seems like this should have been a recall and replaced free of charge. Instead my total charge was 144.06. UGH!!! Now, I do understand I was likely provided bottom of the line appliances with my new home, but to have issues with all of them is ridiculous.

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    Price

    Reviewed July 11, 2015

    We purchased the Whirlpool double oven gas range from Lowe's in July of 2014. The oven heat that boils out onto the stove top when you use either oven makes it difficult to handle the pots on the range top. The first time I used both ovens at the same time the plastic front to the control panel started to melt and the fumes were horrible. It was under warranty so Whirlpool replaced it with an identical panel that also melted when I used the top oven and range top at the same time. It's out of warranty so Whirlpool says it's not their problem. From reading these other complaints it is obvious to me that customer satisfaction is not important to Whirlpool - just that profit margin. Build cheap - sell high should be their motto.

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    Customer ServiceStaffReliability

    Reviewed July 10, 2015

    Today the technician came again (3rd time) to attempt to repair my appliance. Again he left with repair attempt not successful and I still do not have a working appliance. After calls to Whirlpool I am told that repair warranty only and I am stuck with my appliance, no replacement. This appliance was sold to me with defective parts. This appliance is not Whirlpool quality. Whirlpool is not taking responsibility for an appliance with manufacturer faults being sold to a customer at a retail store. Why??

    Why is Whirlpool allowing a non-working appliance to stay with the customer? Why did you sell it? What do I need to do to make you take responsibility, repairs are not fixing problem. Any replacement of parts now is only going to bandaid the cause, problem has not been found as to why my appliance does not work! Something is causing all the parts to need to be replaced. This appliance was only 90 days old when stopped working. Now it is being treated as a much older appliance with faulty/worn out parts - is that the quality you sell your customers?

    Whirlpool needs to step up, take responsibility for manufacture defects and replace my appliance. Anything else is unsatisfactory and not acceptable from a manufacturer who prides themselves in quality and customer satisfaction. I have not had a working appliance in my home beginning June 23. Enough is enough, replace the appliance, admit a defective appliance was sold to me and take responsibility for your product.

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    Customer ServiceStaff

    Reviewed July 6, 2015

    When we remodeled our kitchen after checking a lot of brands of oven we decided to buy the Whirlpool Self Cleaning stove/oven. Loved the look of it. When trying to clean the oven I followed the directions just as its said in the manual. After the cleaning was complete it didnt even look like it clean the oven. I called customer service and they told me I had to clean the oven with "a little elbow grease" before I put the self cleaning on? Really? I have to clean the self cleaning oven by hand beforehand? Why did I purchase a self cleaning oven then? And because it was just 2 weeks out of warranty they would not help at the 800 number. NEVER NEVER again will I ever purchase Whirlpool! How they treat their customers is disgusting!

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    Customer Service

    Reviewed July 4, 2015

    Whirlpool built in oven. This piece of junk quit operating 6 months after purchase a brand new oven. I have called numerous times only to be treated like ** on you guys' shoes. My next move is court. I didn't pay 1150.00 for nothing. I purchased a then what I thought to be a best buy. Very very disappointed.

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    Punctuality & Speed

    Reviewed June 26, 2015

    My mother has had this stove (Whirlpool Accubake) about 3 years. She does little cooking. On June 24, 2015, herself clean activated, probably for a few days, this is normally 850 degrees. She is 84, does nothing with this stove, certainly not knowing how to hit the clean button and HOLD the Start button for 3 seconds... this caused the stove to billow smoke out of the oven and encompass her entire home. No fire, but was caught in time. The fire department had to pry open the door as it would not unlock.

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    Price

    Reviewed June 10, 2015

    I have a new Whirlpool double convection oven which is very noisy. There is a rattle and pinging noise that occurs and the fan is also loud. I'm not sure if it is an install or product issue. Can anyone comment on their convection oven? I don't believe this is normal. I am disappointed with my purchase and would opt for gas or basic electric. The double convection ovens were fairly pricey too.

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    Coverage

    Reviewed June 3, 2015

    I had a cooker from Indesit worked perfectly for 8 years! Unfortunately I renewed my kitchen and changed my cooker to Whirlpool cooker & guess what? The glass got broken in the first month!!! I have asked for repair & I have been told from the technician you would be charged 1/2 amount of the total amount of the cooker because the glass is not covered in the warranty! And now after 2 yrs all the glasses are broken and when I have asked again for repair the technician advised me to buy new one rather than paying double the money of new one!! I feel like I have been cheated by buying this terrible cooker. Don't claim that you care because you don't!

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    Reviewed May 31, 2015

    We just recently remodelled our kitchen and decided to buy a Whirlpool Range. Big mistake. First off, the range was advertised as a built in but it ended up looking like a slide in. We were disappointed but decided it was ok as long as the range performed fine. However, within 6 months of buying it, the oven fan broke and the oven became unusable. I used it only 2 - 3 times before it gave up. Extremely disappointed. Our old oven was sturdier and lasted many years and was in a very good condition when we gave it away. Extremely disappointed since we paid a lot for it.

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    Price

    Reviewed May 30, 2015

    Induction cooktop - This is not worth the money. I returned it 4 times now because it is under warranty and I have the same problem every time. Where the heck is the recall on this.... and what happened to companies standing behind their product! So aggravated. The Whirlpool induction cooktop is called Nutid at Ikea. They did next to nothing to help me and would not allow me to return it... only warranty it out. I don't want this and am stuck with it.

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    Reviewed May 28, 2015

    This stove is a joke. The range gets too hot even when you have the setting on low. The oven now has started becoming hot when it's not turned on. Goes up to 245 and it's scary. I have to turn off the breaker to ensure it gets cold again, but I've had to do that every day for a week now. I will be calling Whirlpool to file a complaint. I have small children and I'm scared my house will catch fire or have a unnecessary increase in my electric bill.

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    Customer Service

    Reviewed May 27, 2015

    We purchased a Whirlpool Range from Brands Mart USA and did not try to use it for quite some time because our house was not ready to move in. When we tried to turn on the oven it would not come on. We called a repair service and was told the Motherboard was not working. We realize the warranty was out on the stove but it never worked and the stove is Brand New. We called Whirlpool and they was going to repair and changed their mind on December 18, 2014 at 8:54 am. Before that call we had spent quite a lot of hours on the phone with Whirlpool and Brands Mart USA.. We purchased three appliances from Brands Mart USA Range, Dishwasher and Microwave at the same time they were all Whirlpool products.

    What happened to Good Customer Service and Return Customers for Job Security? Well neither Company care for their customers. We did not break a motherboard for a stove oven because the range was never turned on because it was broken when purchased.. We are unable to get any help from either company. I talked today to ** & Supervisor ** from-Whirlpool and ** - Brands Mart USA, again no help. Why transfer you from one company to another for 1 hour and 45 minutes? WISH I COULD GET SOME HELP. And we wonder why companies go out of business - word of mouth complaints and especially with Senior Citizens like us.

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    Reviewed May 27, 2015

    I bought a new Whirlpool gas range a few years ago. I am now trying to purchase my 3rd control panel at a cost of $281.00. The oven will not bake or broil. The oven now a provides storage area until we can purchase a new range, which will not be a Whirlpool or any brand associated with Whirlpool. Very Dissatisfied.

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    Reviewed May 26, 2015

    Stove model #YWFE710H0BWO - I've purchase this model June 2014. Since this purchased I can honestly say that I've had issues. The bottom drawer's height is only 4-1/2" deep, the oven which needs to be locked for an hour and then get your gloves because you need to clean it by using a special scraper and oh a special scouring pad which means you need to do the work.

    Now the black ceramic stove top, any scratches are under warranty for the first 30 days after the delivery and a "sorry Ma'am I'm just working here" and cannot help you further quoted from the Whirlpool warranty department. I purchased this stove without reviewing online if there were any complaints, biggest regret!!

    Now I've got an 11 month old stove to which I'm now wishing I could bring to the dump.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 25, 2015

    My new ACCU-BAKE oven was not baking properly. Always uneven results. Finally called for service, just in time before the warranty expired. The service rep informed me that I had not bought a convection oven. Well, duh! Of course, I knew that! He tested the temperature levels inside the oven and found a variance of 10 degrees Celsius, which he reported by phone to the company. He advised me to reach into the oven half-way through any baking process to turn my cake around, and it would bake evenly. I asked him if he had ever tried that himself. No, he said, he was not a baker. That was the end of the service call. No follow-up, no service. Today I learned that the company actually has this exchange in its records, but if I want to get the oven to work properly I'll have to pay for service, as the warranty has expired. I wonder what would happen if I ever tried the self-clean or Sabbath mode features on this oven.

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    Installation & Setup

    Reviewed May 18, 2015

    We purchased a Whirlpool gas range for $600 in Aug 2015.. On May 2015 the range had an internal board failure (F2E0) and the panel does not control the oven or other features. We found out the part ranged from $350-$400!! Plus service installation! The one year warranty of course ran out but I think this is an outrage to sell an appliance that has such a poor electronic part. I have read a few similar complaints as this is also a Frigidaire model as well.

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    Patricia increased rating by 4 stars.
    After a positive interaction with Whirlpool Ranges & Ovens, Patricia increased their star rating on Sept. 26, 2015.

    Updated review: Sept. 26, 2015

    After many phone calls and letters to Whirlpool about the AquaLift cleaning system in their new stoves, that does not work at all. I finally spoke to someone at the corporate office with a brain!

    I am happy because Whirlpool refunded my money and removed the stove. That was the outcome I was looking for as this new "steam clean" thing of theirs does not work on a dirty oven.

    Hopefully, they will work on improving these stoves and restore consumer confidence once again.

    Original Review: May 16, 2015

    Recently purchased a Whirlpool gas stove, love the stove, would be great for someone who NEVER WANTS TO USE THE OVEN! I recommend you don't by Whirlpool, Amana, Maytag, Kitchenaid all made in America which is why I bought it. The so-called "Aqualift" cleaning system, cleans Absolutely NOTHING! It is a joke, doesn't even make a dent in the very lightly soiled sides of the oven. I am stuck with a new stove with a big black stain in the bottom. Great idea Whirlpool, too bad it doesn't work. I feel like I've been ripped off! Contacted Whirlpool, they don't care what their consumers think!

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    Punctuality & Speed

    Reviewed May 8, 2015

    The oven continues heating up even after it reaches temperature. This happen soon after we purchased it in 2009... When I called Whirlpool they said to unplug the oven for 15 min & allowed it to reset. This worked, that time. It has continued to happen to the point now where it will not reset and then we can no longer use our oven.

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    Reviewed May 8, 2015

    Aqualift is a Joke. We recently remodeled our kitchen and purchased a new Whirlpool range model #WFE710HOAE. It came with a feature called Aqualift Technology to clean the oven. The button you push to start it says "Aqualift Self-Cleaning." I followed the simple directions and when it was finished I was surprised to find that nothing was clean. I tried it again with the same results. I had to then clean some of it with the enclosed scrubbing pad. You cannot use any cleaners except one that they also send a small sample of. In short, it was like the old days cleaning my mothers oven with a scrub pad and a lot of elbow grease. I spent 30 minutes getting it somewhat clean.

    I am so disappointed and mad that Whirlpool can just blatantly mislead consumers this way. No one wants to buy an expensive product such as this and have to clean it by hand. You get as good a result if you do not even use Aqualift. My last range lasted 20 years and all you had to do was take a wet cloth and wipe out the residue. Whirlpool is at best incompetent and at worse criminal and purposely misleading with this and other similar models and should recall or be forced to recall and replace these with a working technology. I am surprised that the Federal Government has not stepped in. I would be very supportive and would participate in a class action lawsuit on this matter. As I stated in the beginning, this product is a joke.

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    Staff

    Reviewed April 23, 2015

    I had a Whirlpool oven for 14 years. It worked great and the control board burned up during the cleaning cycle. I purchased a new whirlpool oven that did not have an exposed bottom heating element. It takes way too long to preheat and if during baking, you need to change the temperature, it starts preheating again and the displayed temperature is lower than the original temperature that was set at the beginning; and it takes too long for the oven to reach the new temperature. This appears to be the result of the bottom heating element being hidden. Heating and maintaining a consistent temperature is far more important than being able to clean the bottom of the oven especially when this is a self-cleaning oven.

    Updated on October 20, 2015: This is an update on my last review. I was cooking a cake at 350 degrees and when the designated time was up, I opened the door to check for doneness. The cake needed to cook a little longer, so I closed the door and the temperature immediately went to 300 degrees and started preheating again which of course caused the oven to get too hot for the cake I was baking. Who is designing these ovens??? Certainly not a person that cooks on a day-to-day basis. I will never buy a Whirlpool oven again.

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    Customer ServiceCoveragePriceStaff

    Reviewed April 20, 2015

    My Whirlpool range, was purchased 14 years ago. It was fine until 2 months ago. I was preparing a meal for a dinner party and the oven went from low baking into Clean mode. (This can't be done by accident, it is many step process to go into clean mode) Locking the door! When I realized what was happening I immediately turned the breaker off but we still could not open the range door. Since the oven had my potato casserole and my Teflon coated cookie sheets inside it started to emit a toxic smell choking all of us inside the house. The unit was too hot to touch so my husband and brother-in-law finally donned gloves and got the range outside. I called Whirlpool the next morning and got the run around as to what type of range it was Kenmore/Whirlpool. Whirlpool finally sent someone out to look at the range and their determination was it caught on fire and melted!

    The company will not do anything about the unit or all the damage it cause because the range is over 10 years old. But they did not tell me this until I had spent weeks getting estimates and gathering information for them. I TOLD THEM DURING THE INITIAL CALL THE RANGE WAS 14 YEARS OLD. I TOLD THEM THE EXACT DATE IT WAS PURCHASED. Whirlpool sent me a letter from their Claims Resolution Department saying my DISHWASHER will not be covered and misspelling my last name. I have tried to call the person ** at least 25 times and she never answers the phone, only get her voicemail. I just wanted to tell them I was a little concerned about their accuracy with the typing of the name and product..... How complete could the investigation have been if they didn't even get the product correct.

    The smoke/smell ruined my microwave and ceiling fan. We had to paint the ceiling, redo wallpaper and professionally clean all the carpets and drapes on my first floor (we had just remodeled our kitchen last May so this was an expensive redo not in the budget. Not to mention the cost of a new range). I will NEVER buy a Whirlpool again. And I want to spread the word about the possibility of your range having the same problem.

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    Installation & SetupProcess

    Reviewed April 11, 2015

    Help? WP Gold double convection wall ovens WOD93EC0AS rated very high by Consumer Reports installed end of February. Monday April 6, fan in top convection oven came on suddenly while oven not on. When I tried setting a baking temperature in top oven to see what was going on, message read "This function is not available." After about 15 minutes the fan went off, and I could use the oven. Worked well Tuesday and Wednesday. Oven not used again this week, but this evening, Friday, same thing happened again. Process has been repeated several times with fewer times between fan turn on. Have turned off power to ovens until I can get a repairman.

    Has anyone else had this experience or know what the problem is. Have been reading about the problems with WP ovens. Wondering if I need in addition to Home Depot Warranty the one from Whirlpool as well. Had Bosch convection ovens for 12 years then self-cleaned and thermostats went out and cannot be replaced because parts no longer made or available through any supplier. Said I would not buy Bosch ovens again because the parts became unavailable even sooner. What a mistake. Apparently self-cleaning element blows a lot of ovens thermostats and/or circuit boards. Loved the ovens and had only one repair after the ovens were one or two years old. The Bosch dishwasher is same age and still working great and usually can't even tell it is on.

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    Reviewed April 7, 2015

    2 year old Whirlpool Accubake Elect. Range - Red LED burner-on indicator light stays on, even though all switches are in off position. Could be a hazard to someone not familiar with the problem.

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    Customer ServicePrice

    Reviewed April 7, 2015

    We purchased all our appliances from Flecks - there were to be rebates. Also never received them. We have had our oven for 2 years - when I set the oven on 350 it will go up to 400 degrees & the temperature on the front of the stove is 350 then it will drop down to as low as 250 & the temperature will still say it's still 350. I called the company - did will do nothing. Will cost me as much to fix it as to get a new one. This a Whirlpool oven.

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    Coverage

    Reviewed April 2, 2015

    Our gas stove (Whirlpool WFG714hLAS1) has been working fine and it looks great. However I just tried the "self clean" cycle to clean it up. I don't do a lot of cooking with only the two of us, but I like to keep things clean. I was very surprised after the first time - it didn't look much different than before I ran it! I was used to simply wiping down the oven following a cleaning, just removing the leftover ash. I haven't had to scrub an oven for many years and it is very hard for me. I ran a second "cleaning cycle" and it didn't look any cleaner. We both had to kneel down and try a variety of non abrasive cleaners which finally got most of the grease spots, but not all. I guess we will just have to cover the roasts and try to keep aluminium foil on the bottom rack as much as possible. PLEASE re-consider buying any brand stove that has this awful feature, unless you like cleaning ovens by hand!

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    Customer Service

    Reviewed March 28, 2015

    We purchased a Whirlpool Gold Induction range, model#WF1910H0AS0, from Lowes Home Center for ~$1700.00, about 1.5 yrs ago. One night my wife was cooking dinner on the stovetop and she heard 2 loud pops and the whole cooktop went dead. We had Bobal's appliances repair look at the range and they gave us an estimate of $800.00!! to replace the "module board". The repairman said the module board had shorted out and burned. Thankfully my wife wasn't electrocuted.

    I contacted Whirlpool customer service, they said, "There isn't anything they can do. The warranty is only 1 year." I also contacted Lowe's customer service. They told me the same thing as Whirlpool, nothing they can do, 1 year warranty, etc. I have the part# of the module in the stove, W10390743, serial#31811552. After an internet search, this part # had been superseded, which tells me Whirlpool knows they have a problem. These ranges need to be recalled. I plan to contact the US consumer product safety commission to initiate a recall. Please inform consumers if they have this Whirlpool induction range with this problem, to also notify the Consumer product safety commission.

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    Whirlpool Ranges & Ovens Company Information

    Company Name:
    Whirlpool
    Year Founded:
    1911
    Address:
    2000 N. M-63
    City:
    Benton Harbor
    State/Province:
    MI
    Postal Code:
    49022
    Country:
    United States
    Website:
    www.whirlpool.com