West Shore Home Reviews

The crew showed up on time each day. Cleaned up. The crew was polite and professional. This is our second project with West Shore. While not the cheapest option, definitely worth it. I would definitely consider for future projects.

Very disappointed in West Shore! One day installed lasted 4 MONTHS! Management and supervision exhibits a definite lack of communication. Horrendous service after the sale. They do respond, but in a manner that merely adds to the delay. 2 of 24 windows were installed incorrectly. Each person they sent out completely agreed and took pictures. Three times they sent someone only to measure the incorrectly installed windows. Their fix was to glue a piece of glass in place and screw some hideous excuse for trim around it. I’ve had windows replaced in previous homes and from experience I can say going with West Shore was a huge mistake.

Excellent installation. Ryan and Austin kept us informed throughout entire installation. Gave us tips on cleaning. Would recommend West Shore Home for your remodel of bathroom. You will not be sorry. All walk ways were lined with drop cloths. No mess at all left behind. Could not be happier.

Job well done by Peyton S and Corey B. Would recommend the installers who came, they were nice, answered questions, and left my place clean. Would call again and request them if I need any future follow ups.

I would like to thank West Shore for my Beautiful windows. Everything about my project was amazing from the beginning to the end. The guys that installed was professional very neat. Thanks Brett, Mark, Braden, Brittric & Tommy.

Justices was our installation expert for our walk-in shower, toilet, and new floor. He was pleasant, on time, and prepared for the job. An excellent craftsman and did a great job. We couldn't be happier!

If it wasn’t for Case K, Isac B and Kyle K I would never have West Shore in my home again. They were very professional and cleaned up the mess of the install that was done previously. I am looking to have a new door installed and if I can’t get Case K then no deal. I only want the best.

The guys that came out to replace our patio sliding door did a stellar job! They were very professional, and took pride in their work. I would highly recommend this company to family and friends! I love my new door!!!

We selected West Shore Home to do a walkin shower conversion from a shower/tub combo. I recently sustained mobility issues and needed to do this. The conversion was done in one day and looks absolutely amazing. Couldn't have been more pleased with the West Shore install team. Thanks.😊

Zach I and Teagan M of Wilmington, NC were very professional. They worked non-stop & were diligent in getting my job done to my satisfaction. They kept my place clean during the process. I am very happy with the job they did. It looks beautiful. They deserve 5 Star +++God bless you all for your great service.

Taylan Justin R. Sean C. Justin J. Alex W. Ty B. for a excellent job. Gave also information about the company and work they were preforming. Just a wonderful experience with this workers. Will definitely Will come back in the future.

Noah ** and Adam **, had an excellent installation and they had outstanding support and made my house feel like a real castle. This is the best remodel work I had done to my home. I am very happy with all the work they did.

Lancy and Jesus did a fabulous job of installing my new windows. I love the finish products. Lancy explained everything from the minute they arrived including all the steps in between from removing the windows to putting in the new with every bit of info from how it went in. What's keeping it in, how to open/close a very 5 star job. There's a lot I could say but most importantly, they are very professional.

I had an amazing experience from start to finish. I called to set up an appointment for a free estimate. I was able to make the appointment at a time in the day that was convenient for my wife and I. Daniel ** came out to take measurements and go over all the options we had to choose from. He was very friendly, knowledgeable, professional, thorough and most importantly, patient with us. We selected the style and colors we wanted without any pressure from Daniel. He assisted us in securing financing within minutes. He set up an install date and time as well.

We were extremely pleased with the professionalism of Chris and Micah. The install looks great. The color scheme is beautiful. The quality of work is professional. And everything was done in a very timely manner. By the way the cleanup was also good. From start to finish everything they did was fully explained before it was done. Five stars!

I was in need of a new door as my door in my ranch home kept swelling every summer with the humidity. From start to finish it has been a great experience. My installers were Juan, Daniel and Matt and they all were respectful and kind. I would highly recommend West Shore to anyone looking for a great quality door.

From start to finish Mr. ** & Mr. Z were professional, polite, and gentlemen. They worked from their arrival until the job was completed. They explained the scope of the work and kept us abreast of any challenges they faced along with the solution. We are totally pleased and would recommend them to anyone! They truly transformed our bathroom the Same day! Thank You!

Tony and Nick did a great reinstallation, very knowledgeable, patient and professional. They also explain everything in detail before during and after the installation. I am satisfied with my reinstallation and the color and also the quality of the work.

After several grueling estimates we decided to go with Westshore. Salesman and crew are excellent. The installers had to do some plumbing and replace frame work. But they made sure that was all in the initial cost. They removed a tub/shower combo and replaced with a walk shower. Looks amazing. Highly recommend.

Excellent experience from the first time they came and told us about their product to the time they finished the update. Nick and Justice did an amazing job on our shower. I highly recommend the company.

Andrew P and Tommy W were courteous, professional, and competent and installed our new front door in a quick and efficient manner. From the initial meeting with Brian M to the final install, the whole process was professional and hassle free.

Finished product is great but some mistakes were made by me regarding type of shower head and wand attachment…I should have read the contract before signing it to make sure what I was buying was what I wanted/envisioned. Installers (Connor ** and Bryce) could not have been more polite and efficient in their work. Clean up was amazing.

Absolutely wonderful installation! We are extremely happy with our new walk-in shower! Demo of the old tub and installation of the shower were completed in under 6 hours. The technicians were professional, knowledgeable, and careful. They took time to answer my questions and cleaned up very well after installation.

Today was a great day! Lancy, Dom, Jesus, and Darwin showed up right on time and got to work. They were very respectful men who worked very hard on my windows. They took their time and insured that the job got done right. I am very pleased with how it turned out.

Luke C. and Matt K. did a phenomenal job on our new back door. They took out the old trim, frame, and threshold and put in all new materials. The door comes with a slightly angled metal threshold that will allow rain water to drip off, and built-in weather stripping that creates a tight seal. They did great with caulking the trim, no gaps or holes. The door fits perfectly inside the frame, and the trim on the inside has a subtle style to it. There are no gaps around the door itself, and the door glides perfectly over the carpet in my hallway. The outside trim looks nice as well, though it is more flat and plain than the inside, but it covers everything well. They did a good job cleaning up after and making sure everything looked great. I am very pleased with the door and the service. I will definitely use West Shore again when it is time to replace my other two doors. Thank you!

I love the appearance of my new walk in shower. It's clean and bright. Angel M and Daniel G did a great job on the install. They arrived early and worked tirelessly... finished quicker than I thought they would. And they cleaned up very well and took the time to explain all that I should know about the new shower. I would not hesitate to recommend West Shore Home to anyone who wants a new bath/shower.

Swane and David were both very professional. They had knowledge about the door they were installing. They kept my home clean and made sure the outside was clean as well. I would highly recommend West Shore Home for a new door.

Tyrone came out to replace a screen and to fix a couple other problems we had. Did an excellent job, very professional and mannerly. I give him a 5 star. For the record, we love our windows, they are awesome.

It was time to replace a 60+ year old downstairs shower. I went with West Shore and could not be more pleased. My installers James and Ben showed up on time and stayed on the job until I had a beautiful new shower. They finished in one day, staying late to get it done without leaving any mess behind — just a job well done! The job was to take 11/2 days but with family returning home they were kind enough to stay. Thanks James & Ben.

Arrived on time. Polite. Walked me through process. Showed me the product. Efficient install. Walked me through the paperwork at end. Showed how product worked. Provided all keys with explanation of each set. Nate L., Braden G, and Jake H were truly professional. Second time we have used West Shore for doors and will recommend to all.

We are more than pleased!!! It’s been the most pleasant experience from start to finish!!! Taylor our salesperson was amazing!! She helped us with our vision!!! Austin, Dylan and Luke!!! Are Rock Stars!!! They were so pleasant to work with!! It was a pleasure to have them in our home!! Our project turned out way more than I even imagined!!! Thank you all for a great experience!! The Foxes!!!!

Installer Jashawn and Malachi. I want share some positive feedback on the recent work done in my home. The shower installation looks absolutely fantastic, and I am really pleased with the result. Jashawn and Malachi did a wonderful job. I'm very happy with their professionalism and the quality of their work. Overall, it was a great experience, and I would highly recommend their services.

From the first call to the final work, everyone was very Courteous, professional, prompt and efficient. The walk in shower is just what we needed and we are very pleased. Justin did an excellent job or presenting and explaining the product and the process of installation. Our installers were Preston and TJ. They were constant and focused with with their work. Excellent!!

West Shore Home’s sales rep was on time, listened carefully to what we wanted, worked with our HOA, and explained the process thoroughly. The gentleman who came to measure the door opening was polite and exacting. The installation team of Matthew and David were on time, respectful of our home, worked diligently, cleaned up after themselves, and did a beautiful job. We are very happy.

Tanner and Zach went out of their way to make sure the project was done in a timely manner. Every problem that came up they took care of it. Great job. I would definitely recommend West Shore to anyone looking.

Bruce, Cameron and Colton did a great job! Definitely recommend these young men! Had a small issue with the order and they explained very well. Everyone from the sales rep to the managers and the installers made this a great experience anew. LOVE our shower!

Zach I and Ben B of Wilmington did a wonderful job with our two day full bathroom remodel! We are absolutely amazed! These two guys deserve a huge raise. We would recommend them to anyone and everyone!

Huge thanks to Bryan, Greg, Ben, Aaron, Justin, Shane, Chris, and Mike - the amazing crew from West Shore Home who installed our beautiful new windows today! What a professional, top-notch team. You were efficient, courteous, and left everything spotless. We are so grateful for your hard work. Thank you so much!

The 3 techs, Travis, Justice, and Tim were friendly, professional young men, kept me informed every step, manager and sales agent even stopped by to see how the job was going. Good quality work, took less time than expected, made sure I was satisfied before they left. Cleaned up site upon finishing. Beautiful walk-in shower.

Respectful, hardworking, and professional Service. Quick installation completed in a day and cleaned up as they went. They showed up on time and ready to work. I would recommend them to anyone needing windows. 😌

I had them take out my old tub and put in a new shower. They were very professional and answered all my questions. When they finished putting in the shower they cleaned up the area before leaving. I’m very happy with my new shower

I was replacing a very large sliding door onto my deck. I spoke to several door companies and West Shore gave me the best price with the best options. The installation crew was perfect. They were respectful of my property, polite and professional. The door look wonderful.

Patrick arrived at time stated, was very professional and completed in a timely manner. Exceeded our expectations with project. Would highly recommend West Shore Homes. Initial installation crew did excellent work as well.

I had my extra long sliding door (138x79) installed today! The crew was professional, friendly, and cleaned up during and after the installation. I want to also thank West Shore allowing me to delay my installation during my home refinance. The agent I spoke to was very understanding and there were no penalties or fees delaying my installation. I have two bathrooms that need to be remodeled, I will be using West Shore again. Cheers!

Great job Drew & Devlin‼️ Our new shower looks beautiful. This team was very knowledgeable and professional. They worked quickly and tirelessly. We’re very happy with the product as well as the installation. We have a second bathroom to remodel and will consult West Shore first for that project.

Hunter, James, Kamaine and James. Installers did an excellent job. I am very pleased with the finished product. They were very professional and was on time every day. I’m very pleased with the job these West Shore Home installers did.

We are thrilled with our bathroom remodel. Zack & Tanner did a great job! Highly recommend! The end product was just as we expected. They completed the project on time and with accuracy. Left the place clean & spotless.

West Shore Home provided excellent service installing our new shower. The installers Jake, Antwan, and Travis were very professional and knowledgeable of the product. They worked together effortlessly. They completed the job ahead of schedule. Cleaned up when they finished. Additional, they were very polite. I have already recommended them to my family, a close friend.

We are very satisfied with West Shore and their promptly service. We had a bathroom installation several years ago which went very well, and we need a service. We had Tyrone B come service the caulking of our bathroom and did an excellent job!

Great sales experience allowed us to get exactly what we wanted. Measure team were in/out in no time with no mistakes. Install team were early and finished within 30 minutes of their estimated completion time. They took care of my home and did no damage during the installation. Cleaned up and were out with no problems. The doors look great and I couldn’t be happier.

We are extremely satisfied. The project and installation went very well. Ram and his team were phenomenal. They did a great job installing. Hauling away and then cleaning up after themselves after the job was complete. I highly recommend this company.

Shane ** & Nick did a great job! Was quick & easy. The door looks greats!!! I would definitely recommend them! They made the process simple & easy. Didn’t make it difficult at all. They made sure we were all set before they left, again great job.

Installers Trent and George did a wonderful job with our installation and we couldn’t be happier. We had a tub shower replaced with a walk-in shower, new floors and a new toilet in one day, and we love it. We highly recommend WestShore.

The installers were quick but thorough. At the end they even took some time to make some minor cosmetic adjustments for our overall satisfaction. Overall positive experience and the door looks fantastic!

Very nice, quick, and professional crew. Needed a lot work done. Got it done in one day. It was also raining that day. Shout out to Ryland S., Isaac S., Brody B. If you get these guys you definitely hit the jackpot.

I called them in order to finally upgrade my parents' shower/cast-iron tub from over 100 years ago. They are all exceptionally professional. Work is amazing, looks great. I honestly am super happy and will definitely be recommending and using them again in future. Installation only took a day not even whole day, super clean after. Love it.

West Shore installed my new walk-in shower. Installers Jimmy and Suaym did a FANTASTIC Job! They arrived 8 am sharp and finished at 3 pm. Very professional and organized! Highly recommended! Both guys are 5+stars!

We were in the market to replace our front entrance door with side windows along with replacing our rear door with a sliding glass door. I saw an add in our neighborhood website for West Shore Home that pictured different style entry doors. I called and scheduled an appointment that was made the next day. Daniel Haugh came and went over all the designs and explained the operational features of the material that is used on all door installs. We selected our door and design of the glass and other features. It was a non pressure experience. West Shore called to setup an install date that was to our convenience. Received an email prior to the install date with a 0800 to 1000 arrival time. The installers arrived at 0800.

Dennis and Kevin were great and took their time and did an outstanding job on my bathroom. They were professional and kept things very clean regardless of the amount of debris caused by tearing out my old worn out bath. Looks new and untouched after many years of it being ran down.

Randy F & Aasim H. Installed our new shower. They were very professional and knowledgeable and cleaned up everything. They answered all my questions. I would recommend this company to my friends and family.

** Daniel B. and Joshua G. (and Scott and Aaron) did great job!! They showed up on time and worked hard all day to get me a shower I love!! They went over and above expectations and I’m really happy with my improved shower!

We were very pleased with our experience with West Shore Homes from start to finish. Ronald L. came out and gave us a free estimate. Gave us a plenty of options and worked with us to get a solution that was within our price range. Fredie came out and got percise measurements, tested for lead paint, and made sure we were all set to have the doors custom fit for the house. James P. and Simmon C. were our installers and they did an absolutely fantastic job. Very professional and respectful of our property, cleaned everything up and took the time to go over everything after the job was done to make sure we were satisfied with the work.

I purchased 17 windows from this business. The sales person and the job superintendent both measured my windows. Come install day, the guys showed up on time and did an outstanding job. The problem is the windows themselves and the poor customer service afterwards. While putting my room back together, I realized that my 3 window air conditioners would not go back in the new windows. I needed 13” heighth for them to go. The sash only raised up to 11”. I informed the lead installer who called the superintendent. The superintendent told me it was what it was and let it go at that. He stated that the contract doesn’t guarantee their windows will be exactly like what was removed from the house. I made his boss call me. A few minutes later, she called and basically said the same thing.

Shady and deceptive practices. Breach of contract. The week before my installation date' I called them and was told that the products for my installation was used on another job. I was also told they didn't have another product in stock to complete my installation by the promised due date. When I threatened to cancel the job if installation was not done on or before my due date, they claimed they found the replacement. However, they changed my large shower into a stall. I made several calls and letters to no avail. Sales and Installation department never responded. Neither myself or my husband can used it because it is too small. Now we struggle stepping into the guest bathroom's tub that has a shower. Their installation was a ripoff and definitely not worth the Expense. Paid in full on April 30, 2025, shown on my bank statement and credit report. I don't have the technology to download a copy, but will provide in person upon request.

This is very reputable company. All of the employees work for the company. None of them are sub contractors. The company has great ratings on other review sites as well with locations all over the country.

Do not trust West Shore Home. They are a scam company and will do and say anything to get you to sign a contract. I never knew or was explained what I was signing. They will lie to you and do whatever for your signature. Thankfully I caught onto them and canceled the contract that they tricked me into signing,

I signed a contract with WEST SHORE and unfortunately I was taken advantage of. I having my bathrooms properly done. There was mold because the first technician installed something in the drain wrong and it leaked. WEST SHORE did not take accountability in anything except letting me know that I am left to pay for the poor quality product in the in my yard. When the tub was removed it broke into about 5 or 6 pieces. I could lift it with one hand. The product used felt like homemade clay. It was the thickness of a quarter, I will give it 2 quarters (coins). I am so disappointed with WEST SHORE and their predatory tactics. This is a $16,000.00 lesson. All I received was a bathtub. Do yourself a favor and find a company that will at least use quality product and not a bunch of what looks like Elmer's glue (but not as strong) and a bunch foamy stuff.

What a wonderful experience. From Jerrell (with the review and sales) to Brady and Francis (tear out and installation) everything went like clockwork. Yes, it was a long day for the one-day installation but the craftsmanship and attention to detail was wonderful. Thanks to you all!

Avoid this slimeball company. Their obnoxious advertising on tv is intentionally marketed to elderly people. The salesman will be syrupy sweet in person, acting like your grandson or the boy next door, but it's all a facade. They put on an act, like you're getting a great deal, but you're getting scammed. Expect the quote they give you to be no less than $12,000 for a basic shower install.

If I could give zero stars, I would. West Shore Home's poor workmanship and customer service caused water damage under our new door, ruined floors, and left us ghosted after false promises. Avoid them!

I contracted with West Shore Home for a complete bathroom makeover. After waiting weeks, the process began. The first group of installers did such a poor job that the second group had to come out and redo most of their work. Now I'm being promised, for the third time, that the best team will be coming out to totally redo the flooring, baseboards, entry door replacement, and patch the holes going through the wall. I do not trust this company.