West Shore Home Reviews

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Edited by: Joanna Broder

About West Shore Home

West Shore Homes is a home renovation company specializing in doors, windows, and bathrooms. It provides custom door installation and replacement, broken window repair, and bathroom customization. It covers shower and bathtub installation as well as replacing bathroom parts, such as floors, sinks, vanities and toilets.

Pros
  • Quick installation
  • Prompt booking
  • Financing options available
Cons
  • Requires set amount of work
  • Does not replace interior doors
  • Requires appointment for free quote

West Shore Home Reviews

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    How do I know I can trust these reviews about West Shore Home?
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    Page 2 Reviews 5 - 35
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    Customer ServicePunctuality & SpeedRates

    Reviewed Jan. 13, 2026

    West Shore did great work remodeling our shore. Installation was scheduled quickly. Salesman did a great job explaining different options. The only reason we gave a 4 rating is we were promised a hand held shower by the salesman. What was installed was a regular shower head. Tried to contact the salesman but no return call.

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    West Shore Home
    Response from West Shore Home
    Hi Theresa! Thank you for the sharing your experience and for the kind words about your installation and sales consultation. We are glad to hear the remodel itself went well.

    We apologize for the confusion regarding the showerhead. We'd like the opportunity to address this right away however, we are having trouble locating your project. Please call our customer service department at 888-697-4033,or e-mail us at customercare@westshorehome.com. We will then be able to assist you!

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    Customer ServiceTech

    Reviewed Jan. 13, 2026

    I had my bathroom shower and floors replaced after a recent leak. I thought about getting an independent contractor to do the work, but at the last minute, decided to go with Westshore after reading the reviews. It appears, that was a wise decision. The install went great. There were no issues. There were no unexpected surprises, and I love the final results. And key for me is that I can call Westshore if there are any issues and know that it will be resolved timely.

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    West Shore Home
    Response from West Shore Home

    Hi Russell, thank you for sharing your experience! We’re so glad you chose West Shore Home and that everything went smoothly from start to finish. It’s great to hear you’re happy with the results and feel confident knowing our team is here to support you if any issues arise. We truly appreciate your trust and your kind words.

    Staff

    Reviewed Jan. 12, 2026

    I'm so happy for my new walk-in shower and it was installed in one day. The men were very professional and informative throughout the whole process. Jaikwon, Ryan, Rigo. Thank You West Shore Home For My New Shower.

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    West Shore Home
    Response from West Shore Home

    Thank you for the awesome review, Elizabeth! We’re so happy to hear you had a great experience with our crew. Enjoy your new shower!

    Staff

    Reviewed Jan. 12, 2026

    West Shore Home did a wonderful job installing my new windows! The windows look fantastic, all the old windows were taken, and the house clean! The initial salesman was also very helpful. I recommend West Shore Home!

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    West Shore Home
    Response from West Shore Home

    Hi Ryan, that’s amazing to hear! We’re so happy you’re loving your new windows. Thanks for choosing West Shore Home!

    Staff

    Reviewed Jan. 10, 2026

    West Shore did a fantastic job on our bathtub to shower conversion. We are really pleased. Our installers did a great job. Derek G and Eduardo were very knowledgeable and open to my questions. Derek walked me through everything I needed to know about the project and what to do if I needed assistance. I would definitely recommend these two.

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    West Shore Home
    Response from West Shore Home

    Hi David, thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team and that your project turned out so well. Thanks for trusting West Shore Home!

    PriceStaff

    Reviewed Jan. 6, 2026

    I was given a quote and even though the project took much longer than anticipated, the quote was firm and the job completed beautifully. Everyone was friendly and polite. Only complaint was my water pressure was lower than before the new shower was installed.

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    West Shore Home
    Response from West Shore Home

    Hi Judy, thank you for your feedback! We’re glad you’re happy with the finished shower and our team. Regarding the water pressure, we may be able to make adjustments, please reach out to our service team so we can take a look and possibly resolve it. Our customer service number is 888-697-4033!

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    Punctuality & SpeedStaff

    Reviewed Dec. 31, 2025

    Staff was great. Always available to chat with and never had to wait. Very customer conscientious and felt like I was the only customer. Thanks to Chad (team lead), Damion, and Johnathan for their hard work.

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    West Shore Home
    Response from West Shore Home

    Thanks, Louie! We’re happy to hear the team was attentive, easy to reach, and made the experience feel personal. We truly appreciate you taking the time to share this and for trusting West Shore Home.

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    Reviewed Dec. 30, 2025

    Alyson was able to come out at the start of the month and at the end of the month Hunter and Orlando were able to complete the shower remodel in 2 days. I was always kept in the loop and alerted when anything came up. Would highly recommend West Shore Homes.

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    West Shore Home
    Response from West Shore Home

    Your review made our day! We're so glad our team was able to provide the service you deserve. Thank you for choosing West Shore Home!

    Sales & MarketingStaff

    Reviewed Dec. 30, 2025

    We felt very comfortable with the initial salesperson. The installation crew of Ian and Ty were wonderful. They took time to explain what they were going to and then did an overview after. Ian and Ty were wonderful.

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    West Shore Home
    Response from West Shore Home

    We appreciate your support and are thrilled to know you had such a great experience with us. Thank you for taking the time to share your feedback!

    Staff

    Reviewed Dec. 30, 2025

    The technician was very professional and arrive at the destination on time. I was very pleased with his service. I will suggest WestShore again to all of my friends and neighbors. This remodel job is complete.

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    West Shore Home
    Response from West Shore Home

    Thank you for your kind review! We’re happy to hear you had a positive experience and that everything was completed to your satisfaction. We appreciate your support and recommendation. Thank you for choosing West Shore Home.

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    Coverage

    Reviewed Dec. 29, 2025

    Isaiah and Ray were very sufficient and provided quality service, I would strongly recommend them for any door service. They also inform you of all the warranties covered for the product. Check them out!

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    West Shore Home
    Response from West Shore Home

    Thank you for the kind words! We’re glad to hear Isaiah and Ray provided efficient, high-quality service and took the time to explain the warranties. We truly appreciate the recommendation and your support!

    Verified purchase
    Customer ServiceCoverageSales & MarketingStaffFollow-Through

    Reviewed Dec. 27, 2025

    The experience with West Shore Home was exactly what we were hoping for. I wish we would have found them sooner! The work we wanted done was to replace a tile shower in a tiny home. Everything went as promised and we love our new shower! The installation team, Kevin and Rigo were diligent, tireless and great at what they do! Lane, the local sales, was also great at communicating with us and responding to customer service concerns! I highly recommend this company for your bathroom remodel needs!

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    Staff

    Reviewed Dec. 27, 2025

    We were very impressed with the installers. They were very efficient, had a great work ethic and knew exactly what they were doing. Gavin and Noah went the extra mile by cleaning up, reviewing the finished product, and making sure we got what we wanted. Our shower looks awesome!

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    West Shore Home
    Response from West Shore Home

    Thank you for the awesome review! We’re so happy to hear you had a great experience with our crew. Enjoy your new shower!

    Sales & MarketingMaintenanceStaff

    Reviewed Dec. 26, 2025

    We had West Shore replace all of our windows. From the beginning with Cory in sales to the end of the install with Matt and his crew, all of these guys were a pleasure to work with, very professional and friendly. They worked a really long day and you could tell these guys were trained well and they all worked really well together. They knew their jobs well and did an amazing job protecting our floors from broken glass and picked every shard up outside as well. We will definitely have West Shore back on our next project!

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    West Shore Home
    Response from West Shore Home

    That’s amazing to hear! We’re so happy you’re loving your new windows. Thanks for choosing West Shore Home!

    Staff

    Reviewed Dec. 26, 2025

    I was pleased by every person I dealt with from Trey ** who helped with my choices and expediting the project to Guilleamo and Jacob they completed my bathroom. They all went above and beyond. They made sure that they left my home clean and were a pleasure to deal with.

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    West Shore Home
    Response from West Shore Home

    Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. Thanks for trusting West Shore Home!

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    Staff

    Reviewed Dec. 25, 2025

    The team that did the work over the 2 days were great to work with. They were on time. Left no mess. Cleaned up everything when done. I would use them again. Love the new bathroom. My son who uses it is very happy.

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    West Shore Home
    Response from West Shore Home

    Thank you for the kind words! We’re glad the team was professional and left everything clean. It’s great to hear your son is enjoying the new bathroom!

    Staff

    Reviewed Dec. 23, 2025

    Kyle, Evan, and Raul were very knowledgeable and did a great job. They made sure everything was accurately ordered and installed within the given time frame. Overall, we are very impressed with the results!

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    West Shore Home
    Response from West Shore Home

    So great to hear! Thank you for choosing us!

    StaffTransparency

    Reviewed Dec. 20, 2025

    Amazing team. Eric N and Tristan V came in on a Saturday for my bathroom remodel and did a fantastic job. Very respectful and hardworking guys. Highly recommend to anyone looking to update their shower. 10 out of 10.

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    West Shore Home
    Response from West Shore Home

    Thank you for the wonderful review! We're so happy to hear you had a great experience and appreciate you recommending us.

    PricePunctuality & SpeedStaffRates

    Reviewed Dec. 19, 2025

    Great crew and did a fantastic job. The bathrooms look just like I would have hoped. The work was done in a quick manner and the materials were top notch. So glad we made this choice with them. We also got a second bathroom for the price of one and the workers were so good to help keep the house as clean as they could. Great guys and a great crew. Will use them again for future projects.

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    West Shore Home
    Response from West Shore Home

    Thanks for the kind words! We're glad we were a part of your home improvement journey. If you ever need anything else, let us know!

    Punctuality & Speed

    Reviewed Dec. 19, 2025

    ⭐️ 1 Star. I had French doors installed by West Shore Home, and the experience has been extremely disappointing from start to finish. After installation, I discovered that half of the required screws were missing from the bolts that secure the doors, which is a serious quality and safety concern. On top of that, the insulation around the doors was poorly done, and the doors began fogging, indicating a seal failure.

    West Shore Home acknowledged the issue and scheduled a full door replacement two months later. However, they cancelled the appointment just two hours before the scheduled time, after I had already planned my day around it. I was then told I’d have to wait until after Christmas to have the doors replaced again. Between the poor workmanship, long delays, and last-minute cancellation, this has been a frustrating and unacceptable experience. I would not recommend West Shore Home for door installation unless you’re prepared for repeated fixes and significant inconvenience.

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    West Shore Home
    Response from West Shore Home
    Hi Rebecca, thank you for sharing your experience, and we completely understand your frustration with the previous issues and delays. We want to make things right and ensure your new door is installed correctly this time.

    **Update 1/2 Please know that our General Manager has been made aware of your concerns and will be reaching out to you directly to address the issues you experienced. We appreciate you taking the time to share this feedback, and again, working towards resolution asap.

    Resolution In Progress
    Punctuality & SpeedStaff

    Reviewed Dec. 19, 2025

    Guillermo and Angelo did an amazing job on my tub to shower conversion. Very professional polite and hard and clean installers. I am very happy with the result of the shower. The only disadvantage is I have to wait 24 hours to use it but that's okay.

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    West Shore Home
    Response from West Shore Home

    Thank you for the awesome review! We’re so happy to hear you had a great experience with our crew. Enjoy your new shower!

    Staff

    Reviewed Dec. 18, 2025

    The three installers (Yosmeld D., Bryan D. And Leo A.) did a great job with my front door installation. They arrived timely, kept me informed on the install process/progress, were polite, kind and left my entry way neat and tidy. Couldn’t ask for a better experience. The door looks fantastic too!

    Thanks for your vote!
    West Shore Home
    Response from West Shore Home

    We appreciate your support and are thrilled to know you had such a great experience with us. Thank you for taking the time to share your feedback!

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    MaintenanceStaffResolution

    Reviewed Dec. 18, 2025

    West Shore Homes provided excellent service. We had three bathrooms completed in one week. Our crew heads Drew and John completed the job with only a few minor issues related to product defects. They handled the situations calmly and professionally. The company addressed all concerns and efficiently handled each issue. Thank you West Shore for three beautiful bathroom renovations. The favorite part of our master bathroom is the large walk in shower. We chose to not have a door and just use a shower curtain. I’m happy we did. We even recommended West Shore to our neighbor who just had them complete his bathroom bedroom.

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    West Shore Home
    Response from West Shore Home

    Thank you for the wonderful review! We're so happy to hear you had a great experience and appreciate you recommending us.

    Staff

    Reviewed Dec. 18, 2025

    Greg P and Shane T installed my floor last week and did a great job! They were on time, courteous, and professional. They worked quite efficiently and the install was done on time. Would highly recommend!

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    West Shore Home
    Response from West Shore Home

    Thanks for the kind words! We're glad we were a part of your home improvement journey. If you ever need anything else, let us know!

    Coverage

    Reviewed Dec. 18, 2025

    Awesome job, from start to finish. Placed floor protective covers from front door to work area. Explained to me exactly what they were going to do step by step, completed the job in time promised. Explained how to use and clean the shower.

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    West Shore Home
    Response from West Shore Home

    Your review made our day! We're so glad our team was able to provide the service you deserve. Thank you for choosing West Shore Home!

    Staff

    Reviewed Dec. 16, 2025

    I recently had two bathrooms remodeled by West Shore Home. They did a fantastic job. A very professional and experienced group of people (Guillermo, Dayanada, Angelo and Mike) worked diligently on my project. They always showed a high degree of dedication and commitment to deliver the best results. I’m a very happy customer, and I recommend the company to anyone who wants to get a job well done. 👍

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    West Shore Home
    Response from West Shore Home

    Wow, thank you for the wonderful review! We're so happy to hear you had a great experience and appreciate you recommending us. Wishing your and yours a Wonderful Holiday and thank you for choosing West Shore Home!

    Staff

    Reviewed Dec. 12, 2025

    Love the installers! Xaviar led the team. David, Eric, and Walter worked together like a well-oiled machine. Each had their own gift. The new shower is great, the seat and grab bars will make staying in our home very accessible.

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    West Shore Home
    Response from West Shore Home

    We appreciate your kind words, Elaine! It’s our pleasure to provide quality service. Enjoy your home upgrades and thank you for choosing West Shore Home!

    Staff

    Reviewed Dec. 10, 2025

    My husband and I appreciate the work Matt K, Juan, Josh, Luis, and Haden A did on the new flooring. I pointed out some discrepancies and the team immediately took care of my concerns. The work was completed faster than expected without sacrificing quality. The manager arrived onsite to gain feedback on our experience during the process which we also appreciated.

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    Staff

    Reviewed Dec. 8, 2025

    Joey **, Nate ** installed our windows today and I will say each and every one of them was professional, curious and accommodating as much as could be. 85 year old mother in law, not in her best health. We asked that they leave 2 windows in her room ho until about noon to allow her to take care of her usual morning routine. Meds, etc... Both Gina and I are very pleased with the complete job from beginning to end. Great guys and would recommend them to family and friends to do the job needed. Fantastic teamwork on their part. We thank them. Great experience even with the cold today.

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    West Shore Home
    Response from West Shore Home

    Thank you for sharing your experience, Gina! We’re so glad Joey and Nate provided thoughtful, professional service and made the installation smooth for your family. We truly appreciate your kind words and recommendation!

    Staff

    Reviewed Dec. 4, 2025

    We had our main bathroom from tub to shower replaced. Our first installers were Kris S. and Guillermo B. They were neat, clean and thorough in their work. The second day we had (as this was a two day job) Orlando V. and Dayanara H. They finished the final touches and were fantastic!! Their attention to detail was excellent. We would highly recommend Westshore.

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    West Shore Home
    Response from West Shore Home

    Thank you so much for sharing your experience! We’re thrilled to hear that your tub-to-shower remodel went smoothly and that both installation teams delivered such excellent workmanship and attention to detail. We truly appreciate your recommendation and are grateful you chose West Shore Home for your project!

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    West Shore Home Company Information

    Company Name:
    West Shore Home
    Address:
    3 Crossgate Drive
    City:
    Mechanicsburg
    State/Province:
    PA
    Postal Code:
    17050
    Country:
    United States
    Website:
    westshorehome.com