West Shore Home Reviews

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Edited by: Joanna Broder

About West Shore Home

West Shore Homes is a home renovation company specializing in doors, windows, and bathrooms. It provides custom door installation and replacement, broken window repair, and bathroom customization. It covers shower and bathtub installation as well as replacing bathroom parts, such as floors, sinks, vanities and toilets.

Pros
  • Quick installation
  • Prompt booking
  • Financing options available
Cons
  • Requires set amount of work
  • Does not replace interior doors
  • Requires appointment for free quote

West Shore Home Reviews

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    Page 3 Reviews 35 - 235
    PriceStaff

    Reviewed Jan. 24, 2026

    Working with West Shore Homes was a good experience overall. They took the time to complete a quote making sure we understood every aspect of the design. One of the best features of working with them is that that guarantee their work for life and can be passed on to the next owner of my home when the time comes. A great feature for resale of our home. The installers made sure we were satisfied with their work and made sure to keep the home clear of any construction debris from the install.

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    West Shore Home
    Response from West Shore Home
    Hi Jon, we're so happy to hear you had a positive experience throughout the entire process and feel very fortunate to have been a part of your home remodeling journey!

    We do want to gently clarify that the warranty does only apply to the original purchaser and does not transfer to future homeowners. That said, we’re proud to stand behind our workmanship and are grateful you chose West Shore Home. Thank you again for your feedback and for trusting us. Customer service 888-697-4033 if needed!

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    Punctuality & SpeedStaff

    Reviewed Jan. 20, 2026

    The initial contact people were very thorough and knowledgeable. We didn’t have to wait long to be scheduled. The work crew completed the shower in one day. It was a three person crew that knew what they were doing. The finished product is great! I highly recommend this company. They have a very attractive financing program.

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    West Shore Home
    Response from West Shore Home

    Hi Tom, thank you so much for your wonderful review! We’re thrilled to hear the team made the process smooth and efficient, and that you love your new shower. We really appreciate your recommendation and are glad our financing options were helpful as well. Thank you for choosing West Shore Home!

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    Staff

    Reviewed Jan. 20, 2026

    My new bathroom is beautiful! I’m so happy with West Shore. Charles, Jose and Kelly completed my bathroom in one day and; they did a wonderful job cleaning up. The team took time to answer my questions. I was very pleased with their service.

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    West Shore Home
    Response from West Shore Home

    We’re so happy to hear how pleased you are with your new bathroom! It’s great to know the team took care of everything efficiently and answered all your questions. Thank you for trusting us with your project!

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    Sales & MarketingPriceStaff

    Reviewed Jan. 19, 2026

    The salesperson was knowledgeable and helpful. He was able to get the cost where we wanted it. When the installers came they were professional and worked all day to ensure the job was completed. They kept all areas clean and the finished product is beautiful.

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    West Shore Home
    Response from West Shore Home

    Thank you for sharing your experience, Shannon! We’re thrilled to hear the team was professional, thorough, and able to meet your expectations. It’s wonderful to know you’re enjoying the finished product!

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    Customer ServiceCoverageTech

    Reviewed Jan. 18, 2026

    The customer service is horrible! I purchased a home that had the product they installed. I called with a year of installation and they said "the owner died and we don't cover anything." Spray water in the handle caps and see what comes out! Disgusting black goop. I suspect it's mold.

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    West Shore Home
    Response from West Shore Home

    We’d like to provide some context regarding this installation and warranty. The system was installed for the previous homeowner, and per our contract, warranty coverage does not transfer when a home is sold. As this review reflects a non-warranty situation, the one-star rating may not fully represent our work or service.

    Sales & MarketingPunctuality & Speed

    Reviewed Jan. 16, 2026

    West Shore Homes is a scam. We had front door and screen door replaced. The hardware hasn’t worked in a year. We got approximately $2500 in materials but paid $7000. We’re still waiting for them to address our concerns.

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    West Shore Home
    Response from West Shore Home

    Hi Michael, we’re sorry to hear about your experience and would like the opportunity to review your concerns. For security purposes, please send your account details (name on contract and service address) to our secure email at customercare@westshorehome.com so we may look into this and offer assistance towards resolution. We look forward to hearing from you.

    Staff

    Reviewed Jan. 16, 2026

    From the consultation to the installation, my experience was excellent. Scott addressed all my concerns during the consultation and David and Rob, who worked outside in freezing temperatures were great. All were very customer focused in performing their jobs. My mom loves her new shower.

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    West Shore Home
    Response from West Shore Home

    Thank you so much for sharing your experience, Paula! We’re thrilled to hear that Scott, David, and Rob were able to make the process smooth and that your mom is enjoying her new shower. We really appreciate your kind words and recommendation!

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    Customer ServiceContract & TermsCoverageTechSales & MarketingPricePunctuality & SpeedRefunds & Payouts

    Reviewed Jan. 15, 2026

    My in-laws at the time or in their 80s early 80s when they got West Shores to come out and convert their tub over to a shower of course it was supposed to be two people end up being one person took them all day long. They did in one day just took them 14 hours to do it of course my in-laws did not have a shower or a bathroom to use while these people are in their house. This second person was supposed to come out, never showed up because we have well water here a septic tank. We told them multiple times the caulk they use was not gonna work. It will turn yellow because of the hardness of the water, of course they didn’t want to listen and we had a replace.

    We called Westshore to have them come out and fix it, but they said they were gonna charge us so it was a good son-in-law. I came out and fixed it. They charge my in-laws over $10,000 to do the shower conversion and all they did was put handles on no sheets nothing the famous does not slip. Shower is bull crap cause first time I got in and I slipped and busted my **. I’d be ashamed of myself to call myself Westshore and be doing this to elderly people. I’m still considered hiring a lawyer in Sonia because of this. Yes my father-in-law slipped and fell in there. He at that time when you did it he was 91 years old come on. You could do better than that.

    I see these ads about sheets and all that other crap you know you gotta put in the shower, they wanted to charge me extra $5000 to put a seat in there. They are recharge them over 10,000 to put it in the shower conversion now. I don’t want in my house an hour ago and it sure the hell didn’t cost me that much, so you know you get some lazy people or you just steadily rip off elderly couples. I will be reposting this on Facebook and Instagram and everywhere else just to let you know that I’m a let the world know how horrible accompany y’all are especially when it comes to elders like they finance anything they pay cash. That was the worst thing about it. You totally rip these people lol

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    West Shore Home
    Response from West Shore Home

    Hello Robert, We’re very sorry to hear about your in-laws’ experience and understand why this situation has been upsetting, especially given their age and safety concerns. This is certainly not the outcome we want for any customer, and we take your feedback very seriously. We would like the opportunity to review this in detail and see how we can assist. Please email us directly with your in-laws’ contact information and project details so we can address. customerservice@westshorehome.com

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    Staff

    Reviewed Jan. 15, 2026

    My new shower installers, Derek G. & Angel A. were on time and very nice young men! They knew what had to be done and ripped out my old shower and threw all the trash into their van. The installation was done very good. I am extremely happy with these two installers from West Shore! They were very courteous and treated me very nice! Wish there could be more good workers like them. I will give both of them an “A++++”.

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    West Shore Home
    Response from West Shore Home

    Thank you for the awesome review, Michael! We’re so happy to hear you had a great experience with our crew. Enjoy your new shower!

    Reviewed Jan. 14, 2026

    Did a very good job. Very personable workers. Very competent workers. Used good materials. Cleaned up all work area. Answered all questions. Did not mind my observing. Were very polite. Respected our home.

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    West Shore Home
    Response from West Shore Home

    Hi Jeannie, thank you for the kind feedback! We’re glad to hear our team was professional, respectful, and thorough, and that you felt comfortable throughout the process. We truly appreciate you taking the time to share your experience and for choosing West Shore Home!

    Customer ServiceCoveragePriceRefunds & PayoutsMaintenance

    Reviewed Jan. 14, 2026

    We love our new shower. It was installed in 3-24. But we now have some leakage on the bottom track where the silicone is leaking, and lt is leaking out onto the bathroom floor. Last night my rug was soaked. I called West Shore this morning and told them what was happening. They will come and replace the silicone but they will also charge me $125.00 to do it. I told them, no we will do it ourselves. We spent over $16,000.00 to have this shower done. I'm sorry but I shouldn't have to pay for them to come out and apply some silicone.

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    Response from West Shore Home

    Hello, Debbie, we’re glad to hear you are enjoying your shower. The service fee covers the cost for our technicians to come out and perform the work after the 1st year of installation. While the warranty covers parts, caulking is something that can wear down over time due to moisture in the shower. While we are there, we can assess and handle your concerns efficiently. Should you change your mind, we're here to help! Call 888-697-4033 for service as soon as possible.

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    Customer ServicePunctuality & SpeedRates

    Reviewed Jan. 13, 2026

    West Shore did great work remodeling our shore. Installation was scheduled quickly. Salesman did a great job explaining different options. The only reason we gave a 4 rating is we were promised a hand held shower by the salesman. What was installed was a regular shower head. Tried to contact the salesman but no return call.

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    West Shore Home
    Response from West Shore Home
    Hi Theresa! Thank you for the sharing your experience and for the kind words about your installation and sales consultation. We are glad to hear the remodel itself went well.

    We apologize for the confusion regarding the showerhead. We'd like the opportunity to address this right away however, we are having trouble locating your project. Please call our customer service department at 888-697-4033,or e-mail us at customercare@westshorehome.com. We will then be able to assist you!

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    Customer ServiceTech

    Reviewed Jan. 13, 2026

    I had my bathroom shower and floors replaced after a recent leak. I thought about getting an independent contractor to do the work, but at the last minute, decided to go with Westshore after reading the reviews. It appears, that was a wise decision. The install went great. There were no issues. There were no unexpected surprises, and I love the final results. And key for me is that I can call Westshore if there are any issues and know that it will be resolved timely.

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    West Shore Home
    Response from West Shore Home

    Hi Russell, thank you for sharing your experience! We’re so glad you chose West Shore Home and that everything went smoothly from start to finish. It’s great to hear you’re happy with the results and feel confident knowing our team is here to support you if any issues arise. We truly appreciate your trust and your kind words.

    Staff

    Reviewed Jan. 12, 2026

    I'm so happy for my new walk-in shower and it was installed in one day. The men were very professional and informative throughout the whole process. Jaikwon, Ryan, Rigo. Thank You West Shore Home For My New Shower.

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    West Shore Home
    Response from West Shore Home

    Thank you for the awesome review, Elizabeth! We’re so happy to hear you had a great experience with our crew. Enjoy your new shower!

    Staff

    Reviewed Jan. 12, 2026

    West Shore Home did a wonderful job installing my new windows! The windows look fantastic, all the old windows were taken, and the house clean! The initial salesman was also very helpful. I recommend West Shore Home!

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    West Shore Home
    Response from West Shore Home

    Hi Ryan, that’s amazing to hear! We’re so happy you’re loving your new windows. Thanks for choosing West Shore Home!

    Staff

    Reviewed Jan. 10, 2026

    West Shore did a fantastic job on our bathtub to shower conversion. We are really pleased. Our installers did a great job. Derek G and Eduardo were very knowledgeable and open to my questions. Derek walked me through everything I needed to know about the project and what to do if I needed assistance. I would definitely recommend these two.

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    West Shore Home
    Response from West Shore Home

    Hi David, thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team and that your project turned out so well. Thanks for trusting West Shore Home!

    PriceStaff

    Reviewed Jan. 6, 2026

    I was given a quote and even though the project took much longer than anticipated, the quote was firm and the job completed beautifully. Everyone was friendly and polite. Only complaint was my water pressure was lower than before the new shower was installed.

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    West Shore Home
    Response from West Shore Home

    Hi Judy, thank you for your feedback! We’re glad you’re happy with the finished shower and our team. Regarding the water pressure, we may be able to make adjustments, please reach out to our service team so we can take a look and possibly resolve it. Our customer service number is 888-697-4033!

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    Punctuality & SpeedStaff

    Reviewed Dec. 31, 2025

    Staff was great. Always available to chat with and never had to wait. Very customer conscientious and felt like I was the only customer. Thanks to Chad (team lead), Damion, and Johnathan for their hard work.

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    West Shore Home
    Response from West Shore Home

    Thanks, Louie! We’re happy to hear the team was attentive, easy to reach, and made the experience feel personal. We truly appreciate you taking the time to share this and for trusting West Shore Home.

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    Reviewed Dec. 30, 2025

    Alyson was able to come out at the start of the month and at the end of the month Hunter and Orlando were able to complete the shower remodel in 2 days. I was always kept in the loop and alerted when anything came up. Would highly recommend West Shore Homes.

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    West Shore Home
    Response from West Shore Home

    Your review made our day! We're so glad our team was able to provide the service you deserve. Thank you for choosing West Shore Home!

    Sales & MarketingStaff

    Reviewed Dec. 30, 2025

    We felt very comfortable with the initial salesperson. The installation crew of Ian and Ty were wonderful. They took time to explain what they were going to and then did an overview after. Ian and Ty were wonderful.

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    West Shore Home
    Response from West Shore Home

    We appreciate your support and are thrilled to know you had such a great experience with us. Thank you for taking the time to share your feedback!

    Staff

    Reviewed Dec. 30, 2025

    The technician was very professional and arrive at the destination on time. I was very pleased with his service. I will suggest WestShore again to all of my friends and neighbors. This remodel job is complete.

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    West Shore Home
    Response from West Shore Home

    Thank you for your kind review! We’re happy to hear you had a positive experience and that everything was completed to your satisfaction. We appreciate your support and recommendation. Thank you for choosing West Shore Home.

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    Coverage

    Reviewed Dec. 29, 2025

    Isaiah and Ray were very sufficient and provided quality service, I would strongly recommend them for any door service. They also inform you of all the warranties covered for the product. Check them out!

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    West Shore Home
    Response from West Shore Home

    Thank you for the kind words! We’re glad to hear Isaiah and Ray provided efficient, high-quality service and took the time to explain the warranties. We truly appreciate the recommendation and your support!

    Verified purchase
    Customer ServiceCoverageSales & MarketingStaffFollow-Through

    Reviewed Dec. 27, 2025

    The experience with West Shore Home was exactly what we were hoping for. I wish we would have found them sooner! The work we wanted done was to replace a tile shower in a tiny home. Everything went as promised and we love our new shower! The installation team, Kevin and Rigo were diligent, tireless and great at what they do! Lane, the local sales, was also great at communicating with us and responding to customer service concerns! I highly recommend this company for your bathroom remodel needs!

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    Staff

    Reviewed Dec. 27, 2025

    We were very impressed with the installers. They were very efficient, had a great work ethic and knew exactly what they were doing. Gavin and Noah went the extra mile by cleaning up, reviewing the finished product, and making sure we got what we wanted. Our shower looks awesome!

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    West Shore Home
    Response from West Shore Home

    Thank you for the awesome review! We’re so happy to hear you had a great experience with our crew. Enjoy your new shower!

    Sales & MarketingMaintenanceStaff

    Reviewed Dec. 26, 2025

    We had West Shore replace all of our windows. From the beginning with Cory in sales to the end of the install with Matt and his crew, all of these guys were a pleasure to work with, very professional and friendly. They worked a really long day and you could tell these guys were trained well and they all worked really well together. They knew their jobs well and did an amazing job protecting our floors from broken glass and picked every shard up outside as well. We will definitely have West Shore back on our next project!

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    West Shore Home
    Response from West Shore Home

    That’s amazing to hear! We’re so happy you’re loving your new windows. Thanks for choosing West Shore Home!

    Staff

    Reviewed Dec. 26, 2025

    I was pleased by every person I dealt with from Trey ** who helped with my choices and expediting the project to Guilleamo and Jacob they completed my bathroom. They all went above and beyond. They made sure that they left my home clean and were a pleasure to deal with.

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    West Shore Home
    Response from West Shore Home

    Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. Thanks for trusting West Shore Home!

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    Staff

    Reviewed Dec. 25, 2025

    The team that did the work over the 2 days were great to work with. They were on time. Left no mess. Cleaned up everything when done. I would use them again. Love the new bathroom. My son who uses it is very happy.

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    West Shore Home
    Response from West Shore Home

    Thank you for the kind words! We’re glad the team was professional and left everything clean. It’s great to hear your son is enjoying the new bathroom!

    Staff

    Reviewed Dec. 23, 2025

    Kyle, Evan, and Raul were very knowledgeable and did a great job. They made sure everything was accurately ordered and installed within the given time frame. Overall, we are very impressed with the results!

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    West Shore Home
    Response from West Shore Home

    So great to hear! Thank you for choosing us!

    StaffTransparency

    Reviewed Dec. 20, 2025

    Amazing team. Eric N and Tristan V came in on a Saturday for my bathroom remodel and did a fantastic job. Very respectful and hardworking guys. Highly recommend to anyone looking to update their shower. 10 out of 10.

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    West Shore Home
    Response from West Shore Home

    Thank you for the wonderful review! We're so happy to hear you had a great experience and appreciate you recommending us.

    PricePunctuality & SpeedStaffRates

    Reviewed Dec. 19, 2025

    Great crew and did a fantastic job. The bathrooms look just like I would have hoped. The work was done in a quick manner and the materials were top notch. So glad we made this choice with them. We also got a second bathroom for the price of one and the workers were so good to help keep the house as clean as they could. Great guys and a great crew. Will use them again for future projects.

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    West Shore Home
    Response from West Shore Home

    Thanks for the kind words! We're glad we were a part of your home improvement journey. If you ever need anything else, let us know!

    Punctuality & Speed

    Reviewed Dec. 19, 2025

    ⭐️ 1 Star. I had French doors installed by West Shore Home, and the experience has been extremely disappointing from start to finish. After installation, I discovered that half of the required screws were missing from the bolts that secure the doors, which is a serious quality and safety concern. On top of that, the insulation around the doors was poorly done, and the doors began fogging, indicating a seal failure.

    West Shore Home acknowledged the issue and scheduled a full door replacement two months later. However, they cancelled the appointment just two hours before the scheduled time, after I had already planned my day around it. I was then told I’d have to wait until after Christmas to have the doors replaced again. Between the poor workmanship, long delays, and last-minute cancellation, this has been a frustrating and unacceptable experience. I would not recommend West Shore Home for door installation unless you’re prepared for repeated fixes and significant inconvenience.

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    West Shore Home
    Response from West Shore Home
    Hi Rebecca, thank you for sharing your experience, and we completely understand your frustration with the previous issues and delays. We want to make things right and ensure your new door is installed correctly this time.

    **Update 1/2 Please know that our General Manager has been made aware of your concerns and will be reaching out to you directly to address the issues you experienced. We appreciate you taking the time to share this feedback, and again, working towards resolution asap.

    Punctuality & SpeedStaff

    Reviewed Dec. 19, 2025

    Guillermo and Angelo did an amazing job on my tub to shower conversion. Very professional polite and hard and clean installers. I am very happy with the result of the shower. The only disadvantage is I have to wait 24 hours to use it but that's okay.

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    West Shore Home
    Response from West Shore Home

    Thank you for the awesome review! We’re so happy to hear you had a great experience with our crew. Enjoy your new shower!

    Staff

    Reviewed Dec. 18, 2025

    The three installers (Yosmeld D., Bryan D. And Leo A.) did a great job with my front door installation. They arrived timely, kept me informed on the install process/progress, were polite, kind and left my entry way neat and tidy. Couldn’t ask for a better experience. The door looks fantastic too!

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    West Shore Home
    Response from West Shore Home

    We appreciate your support and are thrilled to know you had such a great experience with us. Thank you for taking the time to share your feedback!

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    MaintenanceStaffResolution

    Reviewed Dec. 18, 2025

    West Shore Homes provided excellent service. We had three bathrooms completed in one week. Our crew heads Drew and John completed the job with only a few minor issues related to product defects. They handled the situations calmly and professionally. The company addressed all concerns and efficiently handled each issue. Thank you West Shore for three beautiful bathroom renovations. The favorite part of our master bathroom is the large walk in shower. We chose to not have a door and just use a shower curtain. I’m happy we did. We even recommended West Shore to our neighbor who just had them complete his bathroom bedroom.

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    West Shore Home
    Response from West Shore Home

    Thank you for the wonderful review! We're so happy to hear you had a great experience and appreciate you recommending us.

    Staff

    Reviewed Dec. 18, 2025

    Greg P and Shane T installed my floor last week and did a great job! They were on time, courteous, and professional. They worked quite efficiently and the install was done on time. Would highly recommend!

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    West Shore Home
    Response from West Shore Home

    Thanks for the kind words! We're glad we were a part of your home improvement journey. If you ever need anything else, let us know!

    Coverage

    Reviewed Dec. 18, 2025

    Awesome job, from start to finish. Placed floor protective covers from front door to work area. Explained to me exactly what they were going to do step by step, completed the job in time promised. Explained how to use and clean the shower.

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    West Shore Home
    Response from West Shore Home

    Your review made our day! We're so glad our team was able to provide the service you deserve. Thank you for choosing West Shore Home!

    Staff

    Reviewed Dec. 16, 2025

    I recently had two bathrooms remodeled by West Shore Home. They did a fantastic job. A very professional and experienced group of people (Guillermo, Dayanada, Angelo and Mike) worked diligently on my project. They always showed a high degree of dedication and commitment to deliver the best results. I’m a very happy customer, and I recommend the company to anyone who wants to get a job well done. 👍

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    West Shore Home
    Response from West Shore Home

    Wow, thank you for the wonderful review! We're so happy to hear you had a great experience and appreciate you recommending us. Wishing your and yours a Wonderful Holiday and thank you for choosing West Shore Home!

    Staff

    Reviewed Dec. 12, 2025

    Love the installers! Xaviar led the team. David, Eric, and Walter worked together like a well-oiled machine. Each had their own gift. The new shower is great, the seat and grab bars will make staying in our home very accessible.

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    West Shore Home
    Response from West Shore Home

    We appreciate your kind words, Elaine! It’s our pleasure to provide quality service. Enjoy your home upgrades and thank you for choosing West Shore Home!

    Staff

    Reviewed Dec. 10, 2025

    My husband and I appreciate the work Matt K, Juan, Josh, Luis, and Haden A did on the new flooring. I pointed out some discrepancies and the team immediately took care of my concerns. The work was completed faster than expected without sacrificing quality. The manager arrived onsite to gain feedback on our experience during the process which we also appreciated.

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    Response from West Shore Home

    Thank you so much for your feedback, 'k', and we sincerely apologize for the delayed response. We are glad to hear your flooring project went smoothly and that the team quickly addressed your concerns. We appreciate you choosing West Shore Home and are grateful for the opportunity to serve you!

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    Staff

    Reviewed Dec. 8, 2025

    Joey **, Nate ** installed our windows today and I will say each and every one of them was professional, curious and accommodating as much as could be. 85 year old mother in law, not in her best health. We asked that they leave 2 windows in her room ho until about noon to allow her to take care of her usual morning routine. Meds, etc... Both Gina and I are very pleased with the complete job from beginning to end. Great guys and would recommend them to family and friends to do the job needed. Fantastic teamwork on their part. We thank them. Great experience even with the cold today.

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    Response from West Shore Home

    Thank you for sharing your experience, Gina! We’re so glad Joey and Nate provided thoughtful, professional service and made the installation smooth for your family. We truly appreciate your kind words and recommendation!

    Staff

    Reviewed Dec. 4, 2025

    We had our main bathroom from tub to shower replaced. Our first installers were Kris S. and Guillermo B. They were neat, clean and thorough in their work. The second day we had (as this was a two day job) Orlando V. and Dayanara H. They finished the final touches and were fantastic!! Their attention to detail was excellent. We would highly recommend Westshore.

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    Response from West Shore Home

    Thank you so much for sharing your experience! We’re thrilled to hear that your tub-to-shower remodel went smoothly and that both installation teams delivered such excellent workmanship and attention to detail. We truly appreciate your recommendation and are grateful you chose West Shore Home for your project!

    Staff

    Reviewed Dec. 3, 2025

    We had 2 crews doing 2 bathroom showers in 1 day. They were Mitch & Amari and Alex & Franco. Professional, thorough, courteous. Our home as clean when they left as it did when they came. Worked from 8-5 to finish both installations. We were very pleased.

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    West Shore Home
    Response from West Shore Home

    Thanks Tommy, your review made our day! We're so glad our team was able to provide the service you deserve. Thank you for choosing West Shore Home!

    Reviewed Dec. 3, 2025

    The replacement door looks great and the colors match the house color both inside and outside. The replacement doesn’t leak like the old door. The door is also easier to open. The old door sag and and was too hard to open. Thank You.

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    West Shore Home
    Response from West Shore Home

    Thank you for your kind review! We’re happy to hear the new door looks great and works so much better for you. We appreciate you choosing us and sharing your experience.

    Punctuality & Speed

    Reviewed Dec. 2, 2025

    Guillermo and Kris were working hard to complete the job. They did a great a job! When finished the installation, cleaned everything. Also, I was explained how to take the shower, and wait at least 24 hours.

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    West Shore Home
    Response from West Shore Home

    Hi Alma, your feedback made our day! We’re glad you’re happy with our work and wish to thank you for trusting West Shore Home~

    Staff

    Reviewed Dec. 2, 2025

    Brandon ** and Douglas ** were very professional and efficient in replacing our new door. They did an excellent job and we are glad for your company quality and proficiency. Thank you for your service. Kudos. They deserve a raise for working in this inclement weather.

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    West Shore Home
    Response from West Shore Home

    Thank you for the great feedback! We’re thrilled to hear that our team provided professional, efficient service and delivered excellent results, even in challenging weather. Your recognition means a lot, and we’re so glad you’re pleased with the quality and care of our work!

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    TechStaff

    Reviewed Dec. 2, 2025

    We couldn’t be more pleased with our installation by Jimmy and Damon. Our bathroom looks amazing! They were very neat and very efficient. (Even came out to finish on a really bad snowy day.) We would highly recommend West Shore Home for your bathroom remodel. Ron and Darla **.

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    Response from West Shore Home

    Thank you so much for the wonderful feedback, Darla! We’re thrilled to hear that Jimmy and Damon did such a great job—bad weather couldn’t keep us away from finishing your project!

    We’re glad you’re loving your new bathroom, and we truly appreciate your recommendation.

    Thank you for choosing West Shore Home!

    Staff

    Reviewed Dec. 2, 2025

    I am very pleased with my new tub/shower installation. The crew showed up right on time. Ricky and Shante did an outstanding job. They were very professional and treated my home like it was their own. They kept me well informed during the installation and answered all my questions. Great job, and I highly recommend West Shore Home for your bathroom renovation.

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    Response from West Shore Home

    Hi Larry, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. Thanks for trusting West Shore Home!

    Staff

    Reviewed Nov. 30, 2025

    Dustin U. and Mike B. did a excellent job with my shower install. They were friendly and hard workers. Mike and Dustin were dedicated. They made sure the job was completed and done professionally. I would definitely recommend Dustin and Mike to everyone. West Shore Home does amazing work.

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    Response from West Shore Home

    Thank you for the wonderful feedback! We’re glad to hear Dustin and Mike made your shower installation a great experience. We appreciate your recommendation and are happy you chose West Shore Home. Enjoy your new shower!

    Staff

    Reviewed Nov. 29, 2025

    I knew that when Tommy showed up to my house that Tommy would solve my problems with my walk-in shower! Tommy, Steven C., Matt W. were absolutely great with repairing and re-caulking my walk-in shower 11/20/25! They were knowledgeable, kind and patient! I wish these men nothing but the best! Raises for them!!

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    Response from West Shore Home

    Thank you for the great feedback! We’re glad the entire team got your walk-in shower repaired and re-caulked to your satisfaction. We appreciate your kind words and will be sure to share with each of them. Thanks again for choosing us!

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    Staff

    Reviewed Nov. 27, 2025

    Tanner, Shawn and Gavin did a great job installing my walk in shower. They were friendly, professional, walked me through everything, cleaned up everything when they were done. I love how it turned out.

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    West Shore Home
    Response from West Shore Home

    Thank you for sharing your experience! We’re thrilled you love the results.

    TechPriceStaffRates

    Reviewed Nov. 22, 2025

    We had our front door replaced by West Shore. We are very pleased with the door and the workmanship done by Jamal, Will, Alex and Wesley. The four young men came out and did an excellent job. They were very professional and didn’t waste any time. I would highly recommend West Shore. My only suggestion is that they could come down on the price of the doors. They were pretty pricey. Still glad we had it done tho.

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    Response from West Shore Home

    We really appreciate you choosing West Shore Home! We’re glad that the team did such a great job. We use high-quality materials to ensure your door lasts for years, and we’re so happy you’re pleased with the final result. Thank you for your recommendation!

    CoverageStaff

    Reviewed Nov. 21, 2025

    Dustin U. and Mike B. are experts at what they do. They work to standard on time and made sure every little detail was covered. I appreciate how clean and thorough they were. I highly recommend them to anyone at any time.

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    Response from West Shore Home

    Thank you for the wonderful review! We're so happy to hear you had a great experience and appreciate you recommending us.

    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 21, 2025

    Had an issue with the caulk and called customer service who set up an appointment for someone to take care of it. Jansen B came in, fixed issue, cleaned up and it looks brand new. He was friendly and courteous and it was a pleasure to have him work in our home. West Shore Home you got a good employee in Jansen B.

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    Response from West Shore Home

    It’s customers like you that make our job so rewarding! Thank you.

    Customer ServicePriceStaff

    Reviewed Nov. 21, 2025

    Scammer company- they do very shotty work for unreal amount of money and cheap materials. They also treat their employees like dirt, buyer beware. This company is the worst company, no customer service, don’t stand behind their product

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    Response from West Shore Home

    We’re sorry to hear about your experience. This isn’t the kind of feedback we ever want to receive, and it doesn’t reflect the standards we strive to uphold for our customers or our team. We appreciate you bringing your concerns to our attention and will be sure to share them with our leadership team for review. If there’s anything specific you’d like us to look into, we’re here to help.

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    Staff

    Reviewed Nov. 20, 2025

    Drew and Amari did a wonderful job with my full bathroom remodel!! They were professional, informative, and very helpful in all the questions that I asked. I would recommend this company to anybody!! Thank you so much for the wonderful experience!!!

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    Response from West Shore Home

    Thank you for sharing your experience! We’re so glad Drew and Amari did a great job and made your bathroom remodel such a positive one. We truly appreciate the recommendation and thank you for choosing West Shore Home!

    Staff

    Reviewed Nov. 20, 2025

    Jamal and Will (Dallas,Tx) were possibly the best installers I’ve ever used. Well mannered, experienced and knew exactly what they were doing. The door looks and operates great. Thank you Gentlemen for you professionalism.

    Tony

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    Response from West Shore Home

    Thank you for the great feedback! We’re happy to hear Jamal and Will did an excellent job and that your new door is working perfectly. You’re very welcome, and we appreciate your kind words!

    Staff

    Reviewed Nov. 20, 2025

    The installers Dante and Tyler were really knowledgeable about their craft. I appreciate that West Shore Homes has 2 great representatives! I highly recommend this company to all! Thanks so very much guys!

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    West Shore Home
    Response from West Shore Home

    Thank you for your awesome feedback! We’re glad to hear Dante and Tyler delivered such great service and represented West Shore Home well. We truly appreciate your recommendation, and you’re very welcome!

    Punctuality & SpeedStaffTimeliness

    Reviewed Nov. 19, 2025

    Found this company and their employees to be very professional. Punctual and very service-oriented. Day of installation was very long. Due to a "mis-hap", my glass shower door broke and had to be installed the next day. Orlando came at 8 am and completed the job (and then some). I am very pleased.

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    Response from West Shore Home

    Thank you so much for your thoughtful review, LInda! We’re glad to hear our team made a positive impression and that Orlando was able to take great care of you after the unexpected mishap. We truly appreciate your patience and are happy you’re pleased with the final result.

    If there’s anything we could have done to make your experience worthy of a full Five stars, we’d love to hear your feedback. It helps us improve and continue to provide the best possible service! Thanks for choosing us~

    Sales & Marketing

    Reviewed Nov. 19, 2025

    TJ our sales consultant, was great. We told him what we needed and he definately delivered. Install team of Cooper and Shonte were terrific, they worked well together. They explained everything that was going on and included my wife who jas MS, when it came to installing the bench and handrails. Will not use anyone else but WEST SHORE HOME for our next project. AAA+++ service from everyone at WEST SHORE!

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    Response from West Shore Home

    Thank you so much for the fantastic review! We’re thrilled to hear that TJ took great care of you and that Cooper and Shonte made the installation smooth and comfortable, especially ensuring everything was placed just right for your wife. We truly appreciate your trust and your kind words about the whole team.

    Thank you again for choosing West Shore Home!

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    Staff

    Reviewed Nov. 18, 2025

    Alex and Sean C were very polite and helpful. They explained the process from start to the end. We felt very comfortable with their work. They were very professional. At the end they showed and made sure we felt at ease with the work they performed.

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    West Shore Home
    Response from West Shore Home

    Thank you so much for sharing your experience! We’re glad to hear that Alex and Sean provided positive experience and kept you well informed throughout the entire process. We’ll be sure to pass along your kind words to them. We appreciate you choosing West Shore Home!

    Reviewed Nov. 17, 2025

    Gabriel E and Ty did a wonderful job. They worked nonstop all day and finished the one-day installment. I highly recommend Gabriel and Ty and West Shore. They were on time and worked very hard. They were very polite and cleaned everything up when they finished! They also installed a new commode and floor!

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    West Shore Home
    Response from West Shore Home

    Your review made our day! We're so glad our team was able to provide the service you deserve. Thank you for choosing West Shore Home and enjoy your new bathroom!

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    Reviewed Nov. 17, 2025

    Direct and easily understood presentation by Jess. Efficient high quality installation by Marvin and Antonio. We were very happy with our experience with West Shore-and we love our new shower. We will employ them in the future.

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    West Shore Home
    Response from West Shore Home

    Thank you for the wonderful review! We're so happy to hear you had a great experience and appreciate you recommending us. We look forward to your next project!

    Customer ServiceSales & MarketingStaff

    Reviewed Nov. 17, 2025

    From the very first phone conversation to the handshake at the end, it was a wonderful experience. Prior to West Shore Homes, I had spoken with several companies regarding window replacements, and each time I spoke with one, I felt more discouraged and disheartened than the one before. Then I discovered West Shore Homes. From the first phone conversation to the salesperson (Matthew **) and the guys (AJ, Ryan, and Dante) who installed the windows, I couldn’t have been more pleased or happier. Their professionalism, knowledge, skill, and dedication to doing a great job are second to none. I wouldn’t hesitate to do business with them again, and I definitely recommend them to everyone. They exceeded my expectations, and that takes a lot.

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    Response from West Shore Home

    Hi Roberta, It means a lot to us that you took the time to leave such a great review. We’re so glad to hear you were pleased with your experience. Enjoy your new windows and thank you for choosing West Shore Home!

    Punctuality & SpeedStaff

    Reviewed Nov. 16, 2025

    Griffin, Tommy and Guillermo did a great job! Professional, quick and knowledgeable. My only complaint, probably not their fault, is the shower head spout isn't aligned perfectly. And the shower head I picked out was a water saving spout. I removed the restrictor to get better pressure.

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    Response from West Shore Home

    It’s customers like you that make our job so rewarding! Thank you, we're glad everything worked out and appreciate your feedback~

    Reviewed Nov. 16, 2025

    Tyrone, Joe, Quentin did a awesome job on our shower remodel. They keep the job site clean and neat inside and out. Keep us informed through our the day of what was going on. As they need to shut off the water to install new fixtures. They spent time with use on the finishing touches to make sure we liked there placement. Awesome job from start to finish.

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    West Shore Home
    Response from West Shore Home

    Thank you for sharing your experience! We’re thrilled you love the results.

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    Reviewed Nov. 16, 2025

    Everybody who worked on my windows and sliding door was extremely nice and very efficient. They did a wonderful job on everything. I would absolutely recommend this company to anyone I know who is looking to replace their windows or sliding door.

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    West Shore Home
    Response from West Shore Home

    We appreciate your support and are thrilled to know you had such a great experience with us. Thank you for taking the time to share your feedback!

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    Staff

    Reviewed Nov. 15, 2025

    West Shore Home made this project as easy as it could be. They visited our home more than once to make certain the measurements were good! The three installers were as professional as anyone we’ve ever worked with! And the windows…beautiful!

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    West Shore Home
    Response from West Shore Home

    That’s amazing to hear! We’re so happy you’re loving your new windows. Thanks for choosing West Shore Home!

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    TechMaintenanceStaff

    Reviewed Nov. 14, 2025

    Absolutely thrilled with my new full glass exterior front door from West Shore Home! Oscar C., Cameron F., and Emir F. were professional, courteous, and extremely detail-oriented. They installed the door perfectly, cleaned up thoroughly, and even gave me tips on maintenance. The whole experience was fantastic—I love my new door and highly recommend West Shore Home!

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    West Shore Home
    Response from West Shore Home

    Thank you for the wonderful review! We're so happy to hear you had a great experience and appreciate you recommending us.

    Sales & MarketingPriceStaff

    Reviewed Nov. 14, 2025

    The sales pitch was not hard core and I could have taken to take a year to decide and the quote would be good. I elected to go ahead. They help with financing that I was felt comfortable with for starting out. While they may be more expensive than some other places. I recommend you at least get a quote from them.

    The installation went so smooth. Our installers Chad and Michael were the best. They were respective and courteous. Even took the time to pet and talk to my 16 year old dog when he was awake. I tend to be a busy body and had to have a look see every so often to see how it was going. The installation took 2 days approx 9:30 -3:30 and 8:30 - 2 second day. There was some difficulties/problems with some of the plumbing and I was so relieved they could take care of it all. My only suggestion would have been to put up a plastic barrier while they were cutting the cement and wood. Master bedroom had quite a bit of dust and even into the living area and kitchen there was a thin layer.

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    West Shore Home
    Response from West Shore Home

    Thanks for the kind words! We're glad we were a part of your home improvement journey. If you ever need anything else, let us know!

    Verified purchase
    CoveragePunctuality & SpeedStaff

    Reviewed Nov. 13, 2025

    We are extremely pleased with the quality of the installers, Dustin and Mike. They were prompt, friendly and very professional. The final product is exceptional! We replaced a master bath shower with low entry and grab rails.

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    West Shore Home
    Response from West Shore Home

    Your review made our day! We're so glad our team was able to provide the service you deserve. Thank you for choosing West Shore Home!

    TechStaff

    Reviewed Nov. 13, 2025

    I'm ashamed to say that I do not remember the 2 men's names that came to install my new front door. They arrived at 9 am and finished around 4. They were respectful and professional. They did a wonderful job and my new door looks great! I would definitely recommend this company!

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    West Shore Home
    Response from West Shore Home

    No worries at all! We’re so happy to hear you love your new door and appreciate you choosing West Shore Home!

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    Staff

    Reviewed Nov. 12, 2025

    Jamal, Keever, Genesis, Ethan, Carlos, Diego, Austin and Jonathtan were awesome! Respectful, Kind and very professional. These young gentleman deserve a raise! I would highly recommend this company! God bless them all.

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    West Shore Home
    Response from West Shore Home

    Thank you so much! We’re thrilled our team made such a great impression and we will be sure to share your kind words with them!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 12, 2025

    Great experience from start to finish. Nate P and Jacob B did an excellent job with installation. They took their time to make sure the windows were a perfect fit. I only needed two windows and thought the installation process would move quickly but I was very pleased that they took their time and did it right. The inspection was done right away as well. Overall a great experience and I would definitely call again with any window needs.

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    Response from West Shore Home

    It means a lot and we wish to thank you for the wonderful review! We're so happy to hear you had a great experience and appreciate you recommending us.

    Sales & MarketingStaff

    Reviewed Nov. 12, 2025

    West Shore Home did a tub/shower to walk-in shower conversion in just one day! The workmanship was fantastic. Greg and Cole did an amazing job. They kept me informed every step of the way. Protecting my flooring and left the job site immaculate. Brendon, sales, did a terrific job of helping me make a decision to move forward comfortably. The team at West Shore Home is professional and I highly recommend them.

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    Response from West Shore Home

    Thanks for the kind words! We're glad we were a part of your home improvement journey. If you ever need anything else, let us know!

    Reviewed Nov. 11, 2025

    I had a complete bathroom replaced with a walk in shower as the safety improvement and an additional upstairs walk in shower as our bonus. Leon was our salesman and he was very clear yet it took 4 hours. We agreed to the BOGO and were very delighted that the install was in a week. The actual install only took two days for a full bathroom and one day for the shower only upstairs. I will say that Mattie was very nice as he listened to an earful from my husband. He made the upstairs right.

    Alex and David finished the all day install of the complete bathroom. Such nice, polite, hard workers. They spoke to each other respectfully and made sure we were happy with our new bathroom. They cleaned up well too. I am so satisfied with our new walk in showers as better design than a tub and much safer for my elderly father who lives with us. West Shore really does deliver!

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    Response from West Shore Home

    Thank you so much for sharing your experience! We’re thrilled to hear how happy you are with your new bathroom & walk-in shower.. especially that the project helps make your home safer for your father. We’ll be sure to pass along your kind words to the entire team as it sounds like they all went above and beyond to ensure everything turned out perfectly. We truly appreciate your trust in West Shore Home and are so glad we could deliver results you love!

    Punctuality & SpeedStaff

    Reviewed Nov. 11, 2025

    We did our small bathroom first to see how it would go. Overall it was a great experience. The installers were great! DJ, Justin, and Dezmand were very professional and very friendly. They did an unbelievable job. They answered all our questions, kept us updated as the job progressed. Cleaned up very nicely before they left. Finish the job early. We are very pleased. We would definitely recommend them again.

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    Response from West Shore Home

    Thank you for the wonderful review! We're so happy to hear you had a great experience and appreciate you recommending us.

    Reviewed Nov. 8, 2025

    I had a awesome team come do a full bath in just one day! Vinnie S., Quan, Marvin, Sam and Anthony were fabulous! They were so careful in my home and some there are small children, they would've come tell us before every loud noise, so not to startle the kids. I was so impressed by their focus and hard work. Really, a wonderful bunch of guys.

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    West Shore Home
    Response from West Shore Home

    Can't thank YOU enough for the awesome review! We're glad our crew provided you with a positive experience. Thank you for choosing West Shore Home!

    Punctuality & SpeedStaff

    Reviewed Nov. 8, 2025

    I love my new, beautifully implemented walk-in shower!!! Chad and Michael did an absolutely phenomenal job! They were tenacious and punctual; they were highly considerate of any messes and were in and out before dinner-time :)

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    West Shore Home
    Response from West Shore Home

    Thanks for the kind words! We're glad we were a part of your home improvement journey. If you ever need anything else, let us know!

    Punctuality & SpeedStaff

    Reviewed Nov. 8, 2025

    We required minor adjustments to our shower installation. Tommy was the technician who arrived for our service. He arrived early & was ready to go. Tommy was knowledgeable, friendly, & fixed our issue.

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    West Shore Home
    Response from West Shore Home

    We appreciate your kind words! It’s our pleasure to provide quality service. Enjoy your home upgrades!

    Staff

    Reviewed Nov. 8, 2025

    The guys were friendly and very personable, professional, and clean. They were here from 8:30 till 6:00 without a break. To me, that is dedication. I have arthritis and they made sure the grab bars were where I needed them.

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    West Shore Home
    Response from West Shore Home

    Thank you for the awesome review! We’re so happy to hear you had a great experience with our crew. Enjoy your new shower!

    TechMaintenanceStaff

    Reviewed Nov. 7, 2025

    The team (Alex, Derek, Robert, & Trace) renovated two bathrooms in our townhouse. We have one shower and one tub, and they replaced both in two days. Our old tub had tile that had broken and grout that was tough to keep clean. Now we have a large single sheet of material for each wall, so a bead of caulk in each corner, and the rest is flat and almost cleans itself. The simulated marble design is much nicer than the simple tiles we had. This is a wonderful update with minimal impact to our lives. Thanks, team!

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    Response from West Shore Home

    It means a lot to us that you took the time to leave such a great review. We’re so glad to hear you were pleased with your experience. Thank you for choosing us!

    Staff

    Reviewed Nov. 6, 2025

    Omg Ben and his crew were awesome. When I need my last 11 windows done I want the team. Install and clean up was outstanding. Gentlemen were very polite and fun to work with. Answered all questions. Thank for being a great team and easy experience.

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    West Shore Home
    Response from West Shore Home

    hank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. Thanks for trusting West Shore Home!

    Customer ServiceSales & MarketingPriceMaintenanceStaff

    Reviewed Nov. 6, 2025

    This is the worst company I have ever dealt with in my entire life. All I wanted to do was redo my bathroom and they tried to charge me $27,000 after the salesperson told me he would match it to the other bids of 18-20,000. All I wanted was my shower redone and my tub taken out. I didn’t want a new floor or a new toilet however in order to get this project done the salesperson told me that I had to remove the flooring and in order to do this because they couldn’t warranty the project without ripping up the floor. The flooring, again there was a catch. If you wanted the floor you had to buy a toilet, which I didn’t need. There was nothing wrong with my toilet. They don’t carry Black vanities so I had to buy my own vanity and I was told that I had to tear out my own vanity. That they couldn’t do it.

    I was very specific on what I wanted and told him not to touch my window. Unfortunately, they tore out a marble window seal and put a plastic one in. I have to say this is not due to the crew that came in to tear out, it was due to the salesperson. I tried to contact the salesperson but was unable to get a hold of him so then I got a hold of his manager, who assured me they would straighten this whole situation out. By that time they had already installed my shower, the flooring and the new toilet. After making several calls and complaining I finally got a manager to come out and inspect. Eric agreed with me that this was not done properly and he would have somebody to come out within a week to fix it.

    It is now been a month and well I’m still sitting lop side on my toilet and walking downhill on the floor, and tripping over the entrance to the bathroom due to the huge gap left!! I now sit on my toilet, which leans to the left sideways because my floor is uneven with a large metal hose from the toilet stick out too far due to meeting measurements. It’s unfortunate that now I have to get an attorney to sue the company because no one will return my calls because they have already submitted the paperwork for the financing.

    Listen very closely. Do not sign anything until the project is completely done to your satisfaction. This is how they get you. They tell you they just need you to sign it to say that they were there that day, but that’s not true. They do it so that the financing goes through and you’re stuck with it. I’m 62 years old and I feel like I’ve been taking advantage of as an elderly person and they think that I’m going to just walk away, but I’m not. I will shout this to the highest level possible and I’ll even go to the local TV and warn everyone what they did. I have had to contact another company to come in to fix their work just so I can enter my bathroom safely!

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    PriceStaff

    Reviewed Nov. 6, 2025

    Derek G. and Sean C. were very professional, on time and efficient and hardworking. They completed hall bath in one day and master in 2 days. Looks great and great quality of work. NOTE; West Shore had limited options for cabinet heights and does not replace mirrors, drywall or paint as part of renovations. So not really a full renovation per se. Cost seemed about 10% higher than some competition. Very happy with results.

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    Response from West Shore Home

    Thank you for sharing your experience! We’re glad to hear that our team provided high-quality service on your bathroom projects. We also appreciate your feedback regarding our cabinet options and the scope of our renovation services, input like this helps us continue improving our offerings. We’re happy that you’re pleased with the final results and grateful you chose West Shore for your remodel.

    StaffTransparency

    Reviewed Nov. 4, 2025

    Excellent service and clear explanations about everything in this process. Scott explained step by step what would happen on installation day. The shower looks like it was installed with the house originally. Chad, Michael, and Eduardo were professional throughout the whole process from taking out the old shower and cleaning up afterwards. They answered all our questions and reviewed with us how to take good care of it.

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    Response from West Shore Home

    Thank you for sharing your experience! We’re glad to hear the team provided clear communication and excellent service throughout your project. It’s great to know your new shower looks seamless in your home and that you’re pleased with the results. We’ll be sure to share your feedback with our team. Thank you for choosing West Shore Home!

    Staff

    Reviewed Nov. 4, 2025

    Very professional and friendly, arrived on time, cleaned up after job was finished in a timely manner both days and Dezman was very courteous, was easy to communicate when it came to the option installation.

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    West Shore Home
    Response from West Shore Home

    Your review made our day! We're so glad our team was able to provide the service you deserve. Thank you for choosing West Shore Home!

    Verified purchase
    Staff

    Reviewed Nov. 4, 2025

    We had two teams come to our home: Chad & Mike did our new master bath and Angel and Thomaz did our hall bath. Both teams were very respectful of our new carpet and laid out the proper protective fabric for the flooring. The installations happened from 9am - 5pm and no mess was left behind. We appreciated them being patient with how we wanted the hardware placed and the timeliness of the project!

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    West Shore Home
    Response from West Shore Home

    Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. Thanks for trusting West Shore Home!

    Punctuality & SpeedStaff

    Reviewed Nov. 3, 2025

    I was satisfied by the shower upgrade that was done by Willie and Chase. They were prompt and professional. West Shore should be proud of these employees. They worked together smoothly as a team and appeared to enjoy what they were doing. It was a refreshing experience.

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    West Shore Home
    Response from West Shore Home

    That’s wonderful to hear! We’re so glad you’re happy with your new shower and that our team made the experience such a positive one. We’ll be sure to share your kind words with them and Thank you for choosing West Shore Home!

    Staff

    Reviewed Nov. 3, 2025

    We had such a great experience with our window installation! Adrieris B., Osmany S., and Oscar were absolutely wonderful—professional, friendly, and so careful with every detail. They made sure each window fit perfectly and left everything spotless. It’s rare to find a team that works this hard and treats your home with such respect. The windows look amazing, and we couldn’t be happier. Highly recommend this crew!

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    West Shore Home
    Response from West Shore Home

    That’s amazing to hear! We’re so happy you’re loving your new windows. Thanks for choosing West Shore Home!

    Staff

    Reviewed Nov. 3, 2025

    Kendrick was very knowledgeable and explained everything thoroughly. Ryan S , Luis, and Kendrick were all very courteous, they took excellent care in doing all of the things they needed to do. They left the house in great condition. No mess for me to clean up! They were all very kind and polite and the best manners.

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    West Shore Home
    Response from West Shore Home

    Your review made our day! We're so glad our team was able to provide the service you deserve. Thank you for choosing West Shore Home!

    Customer ServiceTechPricePunctuality & SpeedMaintenanceStaffBillingHonesty & Transparency

    Reviewed Oct. 31, 2025

    I wish I could give a 5-star glowing review, but there’s no way. Ageism may be a thing, but from my seat (the one paying for COMPLETE and great work) I can’t say anything except Westshore brand is fortunate to have Tommy. First crew came out to install last week and broke the tile wall on the corner. They apparently tried to kick it in place, or hammer it in. Either way, it broke. Needed another tile wall and there was nine to be found around the area. John Prescott was understanding of the predicament, and while he agreed I should hold up some of the final payment, I imagine he was hoping just as much as me that today would be the final day, and it would be done.

    The installation crew also put the shower head on that I had purchased but didn’t do it correctly. They wrapped teflon tape until it felt tight. Had I actually used the shower all week while waiting for the new tile wall, it’s probable the head would have blow off. The pipe fitting coming out of the wall didn’t have enough thread to it for any shower head to be installed properly. That would have made me really mad if that would have happened! Thankfully it’s a guest bath and my guests weren’t here. Tommy came to redo the wall and the fitting today, but all he had on his van was a chrome fitting. It’s a minor holiday and everyone was apparently wanting to get home to take their kids trick or treating. Understandable, but after Tommy called to have one brought out, the person who brought it didn’t call him, knock, ring the doorbell or anything.

    I was watching my cameras to see if they showed or not, but not closely. Turns out the person brought it and just dropped it off and left. Tommy actually FOUND the piece in the box lying on his makeshift worktop. He went to look at it and it too had flattened threads. So he used the chrome piece to get me by, but I refuse to pay the remaining balance until it’s actually complete. The younger crew also seemingly jammed things together as best they could to get my check and get out of here, as Tommy was also cutting down pieces so they fit squarely, plumb, & level. These are a great quick fix for an ugly bath, but they aren’t going to last forever. I am not disappointed I had it done because it provided instant extra space to shower, and updated the look. Which is what I was shooting for. I was hoping it’d be done in a day. Not three separate days due to lack of materials and maybe some experience.

    Why doesn’t every truck carry extra materials of the install happening that day? Why doesn’t every truck it feel like it’s such an unnecessary issue and inconvenience for the customer when the whole thing is about convenience for the customer? ONE DAY INSTALL? I have my shower, it isn’t broken, but the fitting for the head is chrome not flat black like the rest of the accessories. I’m sure they wanted my final payment but I’ve been down this road many times already this year. People start the job but don’t come back to finish. Sorry Westshore, I can’t do it again. Send your people out with extra materials for the job(s) they’re doing that day and send knowledgeable people with an ability to make things the best they can, perhaps that ability coming from years of experience. Had I known it would take three days to do, I really could have had it done in real tile, and had things specially fitted.

    I’m sure all these one day Bath Fitters or any other company like them are all the same. It’s about the money they can make, not quality of workmanship. Thank you Tommy for fixing everything! Yes I would still recommend them to others who want an updated bath. I would also preface with the fact that it may take longer than a day. Little in the pricey side for what I needed and could have had instead. Again, the one day sold me. Sad that’s not how it worked out. Also, my house is only 2 yrs old. I am first owner but I didn’t choose any of the interior finishes the original owners did.

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    Punctuality & SpeedStaffRates

    Reviewed Oct. 31, 2025

    Crew was fast and efficient. Luckily, I had a four person crew with an on-site supervisor. Believe me he watched the process like a hawk. The installation material looked top rate. At firstI rated 4 stars because a ceramic tile towel holder was not bonded back into position, but I changed it to 5 because I was so overjoyed with the finished product that I did not notice the mistake unti after the team left. So I used a bonding agent to secure it. They cleaned the yard and down stares carpet leading to the stairs. One team, all in-house specialist. Mission accomplished.

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    Response from West Shore Home

    Thank you so much for the 5 stars! 💙 We’re thrilled you’re happy with the finished product and that our crew delivered great work. We’ll be sure to share your kind words with the team

    Staff

    Reviewed Oct. 31, 2025

    West Shore did a great job. They finished him one day and cleaned up great. The installers were friendly and professional. I will recommend to my family and friends. I just sat and watched they did everything. ** Chase S & Torkel L

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    Response from West Shore Home

    Your review made our day! We're so glad our team was able to provide the service you deserve. Thank you for choosing West Shore Home!

    Reviewed Oct. 31, 2025

    Very good. I loved my shower and Edgar. L and Tristan. V was very nice and I recommend them to anybody. I am very satisfied and I'm looking forward to get my second bathroom done very soon with this company.

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    Response from West Shore Home

    That’s wonderful to hear! We’re so glad you love your new shower and had such a great experience with Edgar and Tristan. We’ll be sure to share your kind words with them — and we can’t wait to help with your second bathroom soon! 🙌

    Sales & MarketingStaffTransparency

    Reviewed Oct. 31, 2025

    Westshore Service and installation of our new bathroom was beyond exceptional. From Brandon, our sales agent, to Greg and Cole, our installers, we were extremely pleased. Excellent performance...quality craftsmanship and incredible results. Greg and Cole kept us updated on all points of installation and offered suggestions when we had questions. Great workmanship and much appreciated their continued updates. Have already welcomed neighbors in to view their installation. All have been impressed. Thank you Greg, Cole and Brandon for making this process worry free.

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    Response from West Shore Home

    We appreciate your support and are thrilled to know you had such a great experience with us. Thank you for taking the time to share your feedback!

    StaffHonesty & Transparency

    Reviewed Oct. 30, 2025

    Ben and Tim were so professional and polite. The only reason they got a 5 star rating is because a 10 star was not available. They honestly should get a raise regardless of what they are being paid. I would recommend them to anyone. Their work is top tier.

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    Response from West Shore Home

    Thanks so much for sharing! We’re so glad Ben and Tim provided such great service — they’ll be happy to hear your kind words and 5-star praise!

    Tech

    Reviewed Oct. 30, 2025

    Matt W. came out and was very personable, efficient and made sure that I was satisfied before he left. He cleaned up after and left my house looking like he never came and installed windows! I’ve never had this great of service before from other companies. Matt had pride in his workmanship and in this day and time that is hard to find. I appreciated his service and will recommend others to West Shore Home! Matt deserves a raise!!

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    Response from West Shore Home

    Thank you for sharing such wonderful feedback! We’re so glad to hear that Matt provided outstanding service and took great care with your window installation. His attention to detail and pride in his work truly reflect our values at West Shore Home. We’ll be sure to pass along your kind words — he’ll really appreciate them!

    Staff

    Reviewed Oct. 30, 2025

    We had a new double door (French door or patio door) installed. Brian C. and Erick O. were very professional and did an excellent job, they were an excellent team, they bounced ideas between them and clean the work area after they were done.

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    Response from West Shore Home

    Thank you for sharing your experience! We’re thrilled you love the results and thank you for choosing West Shore Home!

    Staff

    Reviewed Oct. 30, 2025

    Kevin, Mason & Chris did awesome job with my front door. Very professional and polite. Any questions I had were answered. Our door looks great! I normally do my own work on the house but decided to let West Shore Home do this.

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    Response from West Shore Home

    Thanks for the kind words! We're glad we were a part of your home improvement journey. If you ever need anything else, let us know!

    Punctuality & Speed

    Reviewed Oct. 29, 2025

    Handed M. And Juliana W. Were prompt and efficient. Worked continuously from start to finish. The shower was completed professionally and all that has seen the finished product, thought it looked perfect!

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    Response from West Shore Home

    Thank you for sharing your experience! We’re thrilled you love the results and thank you so much for choosing West Shore Home!

    Reviewed Oct. 29, 2025

    These men are the best men that have done work for me. The work was great, from beginning to end. The sub flooring was done professionally and accurate. The guys went far and beyond what that had to. I will definitely have them do work for me again. Lisa

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    Response from West Shore Home

    Hi Lisa, We’re here to help! Contact us at 888-697-4033, Monday- Friday 8:00 AM - 7:30 PM so we may address your concerns as soon as possible!

    Staff

    Reviewed Oct. 29, 2025

    Had a conversion from bathtub to walk-in shower. Installation team very professional. Project completed to our satisfaction. Scott and Jaleel came on October 28, completed majority of installation. Jansen came on day 2 and finished the job. Clean up performed and all questions answered.

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    Response from West Shore Home

    Your review made our day! We're so glad our team was able to provide the service you deserve. Thank you for choosing West Shore Home!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 29, 2025

    The entire process was seamless and professional. This is the first company that hasn’t made me call to check up on the status of anything. They followed up after the sale, to schedule an installation date, followed up that call, then called for an earlier install. They checked up on every step of the process. The installers Justin J and Steven C were friendly, extremely professional and efficient. Will be using this service again.

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    Response from West Shore Home

    Thank you so much for your wonderful feedback! We’re so glad to hear the entire process went smoothly and that our team provided such great service. We truly appreciate your trust in West Shore Home and look forward to working with you again!

    Reviewed Oct. 29, 2025

    We had a wonderful experience with our front door replacement. Yosmel D., Cameron F., and Eddie R. were efficient, skilled and did a wonderful job. The doors themselves are beautiful and structurally very sound. We are very pleased with the outcome.

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    Response from West Shore Home

    That’s amazing to hear! We’re so happy you’re loving your new doors. Thanks for choosing West Shore Home!

    MaintenanceStaff

    Reviewed Oct. 28, 2025

    Gabriel E. And Trace F. Were perfect, professional and kind. These boys started and never stopped working. I will keep talking about West Shore and these boys after this. I will be more than happy to keep sharing positivity with my neighbors about west shore.

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    Response from West Shore Home

    Thank you so much for your wonderful feedback! We’re so glad to hear that Gabriel and Trace provided the quality service you deserve. We truly appreciate you spreading the word and sharing your positive experience with your neighbors — it means a lot to our team!

    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 28, 2025

    The staff at West Shore Home were amazing. They were punctual and extremely professional and gave excellent customer service. Everyone was extremely knowledgeable and helpful. They left my home clean after installation. The overall care was excellent. From the start with my consultant John. Made sure everything was in order and he made it happen sooner than later. I had really old showers. But now it’s really modern and elegant. I recommended them to give anyone an amazing experience and the quality of my bathrooms were really great. My installers Sean G/ Angel were flawless with my Master Shower. Thanks to Edgar and the rest of the crew for a job well done. Great job guys. Super happy with my new showers. It was indeed an awesome experience. Thanks West Shore Home.

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    Sales & MarketingPriceStaff

    Reviewed Oct. 28, 2025

    This was the fourth project we’ve had done by West Shore by this time. The experience has been good and confidence-building each time. We’ve had the same sales/technical rep (William **) for all projects and he is engaging, VERY thorough, and extremely patient with all our questions and uncertainties. I won’t lie… the price tag has made me gulp a couple of times, but in the end, we have been thrilled with the end result. Extreme quality of the product, with fit and finish meeting the highest standards.

    In this door project from yesterday, the two primary installers, John Z. and Carter C. were very conscientious of every detail and fully explained all steps in the process. Our 80-year-old home provided some unique challenges and ensured it would be no easy, routine, install, and they rose to every unforeseen challenge, having to improvise a couple of structural issues. For anything out of the ordinary, they made sure to include us in all options for workarounds and received our full approval for every step. The finished product exceeded our expectations. And the dog liked them, too. Well done to all involved! We thank you all very much.

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    Response from West Shore Home

    We can’t thank you enough for being such a loyal customer and for sharing your experience! It’s wonderful to hear that William, John, and Carter provided excellent service and attention to detail throughout your latest project. We’re so glad the results turned out beautifully and that you continue to feel confident choosing West Shore Home. Give our thanks to your four-legged project supervisor, too!

    Verified purchase
    Staff

    Reviewed Oct. 26, 2025

    Our salesman Dalton was wonderful. He helped us pick our front door and storm door. We also purchased a back door. They are Provia Steel doors. Troy F and Austin E did a wonderful job installing them. All of them were very well mannered gentleman. We love the doors! They were installed yesterday, and we have had a lot of compliments on them already. Thank you West Shore for helping us have a beautiful, and safe home for our children!

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    Response from West Shore Home

    Thank you so much for your kind words! We’re thrilled to hear that Dalton, Troy, and Austin made your experience such a positive one and that you’re loving your new doors. It’s wonderful to know your home already feels more beautiful and secure. Thank you for choosing West Shore Home~

    Staff

    Reviewed Oct. 25, 2025

    Lavonta and Courtlen were very professional, respectful, and courteous. The silicone job was great and very impressive. They were on time, kept our home clean as they traveled in and out of the home. Would recommend their services and will use them again.

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    Response from West Shore Home

    Thank you so much for sharing your experience! We’re thrilled to hear everything went smoothly and that Lavonta and Courtlen took great care of your home. We truly appreciate your recommendation and look forward to helping with your next project!

    Staff

    Reviewed Oct. 24, 2025

    We had a bathroom remodel, shower stall, toilet, vanity and flooring. Ethan W and Skyler C were fantastic with both the teardown and remodel phases. They were professional, courteous and informative throughout the entire process.

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    Response from West Shore Home

    Thank you for sharing your experience! We’re thrilled you love the results.

    Staff

    Reviewed Oct. 24, 2025

    Gabriel E and Mike did a fantastic job in renovating our boy's bathroom. In 2 days our bathroom is done. They leave everything clean and make sure we have instructions on what products to use. We will definitely recommend them with our fam and friends. They are very professional.

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    Response from West Shore Home

    Thank you so much for your kind words! We’re thrilled to hear that Gabriel and Mike made your bathroom renovation such a great experience. It’s wonderful to know everything was completed quickly, professionally, and with care. We truly appreciate your recommendation and thank you for choosing us!

    Staff

    Reviewed Oct. 24, 2025

    Derek & Robert were wonderful, professional, and efficient. I was extremely satisfied with the installation. They’re doing promised one day and delivered on that promise. I would highly recommend this service.

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    Response from West Shore Home

    Thank you for the wonderful review! We're so happy to hear you had a great experience and appreciate you recommending us.

    Sales & MarketingStaff

    Reviewed Oct. 23, 2025

    The West Shore Home team, led by Steven, did an outstanding job in installing my new master bathroom. It was a large renovation project. They were thorough in their work and always on time. Their quality of work was outstanding. Of particular note, Steven kept me informed of every step during the installation process and answered all of my questions. Also, Eric, the initial sales representative who helped me choose the materials and explain the process, was professional and thorough in addressing all of my concerns. I feel that West Shore Home provided 5-star service and I definitely recommend the company.

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    Response from West Shore Home

    Thanks so much for sharing! We’re glad Steven, Eric, and the team made your master bathroom renovation smooth and enjoyable. We really appreciate your recommendation and hope you love your new space!

    Punctuality & SpeedTransparency

    Reviewed Oct. 23, 2025

    Cesar O. And Dennis B. did phenomenal jobs on our bathrooms. Very respectful team, they got the jobs done quickly, gave very good explanations about the jobs, and most importantly cleaned up after themselves

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    Response from West Shore Home

    It means a lot to us that you took the time to leave such a great review. We’re so glad to hear you were pleased with your experience. Thank you for choosing us!

    Punctuality & SpeedStaff

    Reviewed Oct. 22, 2025

    Tommy did a fantastic job today finishing our shower project and correcting a couple of things that were wrong. He was very professional and took pride in his work. He was there right on the scheduled time.

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    Response from West Shore Home

    Thank you for sharing your experience! We’re glad to hear Tommy did a fantastic job and took pride in making sure everything was just right. We appreciate your kind words and are happy to have delivered on schedule. Enjoy your new shower!

    Staff

    Reviewed Oct. 22, 2025

    DJ and Victor, two of the West Shore professional installers, came by and did our shower in less than a full work day! Unbelievable work ethic, manners, and professionalism. I would recommend West Shore to anyone.

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    Response from West Shore Home

    Thank you so much for the kind words! We’re thrilled to hear that DJ and Victor provide the service we strive to deliver. We really appreciate your recommendation and are glad you’re happy with your new shower!

    Reviewed Oct. 22, 2025

    The West Shore crew was timely and incredibly efficient. They took the time to explain exactly what they would be doing, and at the end, provided me with a great door that will last for years to come. Very satisfied with the crew!

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    Response from West Shore Home

    Thank you for your kind feedback! We’re glad our team was timely and communicative throughout the process. It’s great to hear you’re happy with your new door. We appreciate your satisfaction and look forward to serving you again!

    StaffRates

    Reviewed Oct. 21, 2025

    I have had windows, a bathtub and an exterior door all replaced by West Shore over the years. Each time they have done an excellent job with interest-free financing. I would recommend this company highly.

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    West Shore Home
    Response from West Shore Home

    Thank you for your continued trust and support! We’re delighted to hear you’ve been happy with your previous projects over the years. It means a lot to us that you’d recommend West Shore Home. We look forward to assisting you with any future projects!

    Punctuality & SpeedStaff

    Reviewed Oct. 21, 2025

    Ben and his two helpers did a great job. They were friendly and didn't leave any mess. The new windows look great. I would recommend them. They did a quick great job. Thanks for coming by. I wish you all great day. Thanks, Tom

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    West Shore Home
    Response from West Shore Home

    It’s wonderful to hear you’re happy with your new windows. We appreciate your recommendation, thank you for choosing West Shore Home and wish you a great day as well!

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    MaintenanceStaff

    Reviewed Oct. 20, 2025

    The repair team were professional. I will hire them again for my 2nd bathroom in the future. My shower looks amazing. Better than a Hotel showers. We look forward to every shower and take longer showers than before.

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    Response from West Shore Home

    We really appreciate your feedback! It’s great to hear the repair team did a professional job and that you’re enjoying your new shower so much. We’re excited to help with your second bathroom when the time comes. Thanks again for choosing us!

    Staff

    Reviewed Oct. 20, 2025

    Paul and Rufus recently replaced 4 windows in our home. They were both very professional and friendly. Not only did they do a great job they even helped us with the blinds that we were clueless about. Thanks again, Marty

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    Response from West Shore Home

    Thank you for sharing your experience! We’re glad to hear Paul and Rufus were professional and friendly, and that they went the extra mile to help with your blinds. We appreciate your kind words and look forward to assisting you again in the future!

    Verified purchase
    MaintenanceStaff

    Reviewed Oct. 19, 2025

    Excellence throughout the project. Kyle and James were efficient and professional. From their first introduction to their exit. The shower replacement was completed in 8 hours. We not inconvenienced or bothered they removed a cast iron, tub walls, replaced plumbing and when finished, they cleaned up everything so well, I didn't have to "clean it up my way!" We are 100% satisfied.

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    Response from West Shore Home

    Thank you so much for sharing your experience! We’re thrilled to hear that Kyle and James delivered excellence from start to finish — efficient, professional, and respectful every step of the way. Removing a cast iron tub and completing a full shower replacement in just 8 hours is no small feat, and we’re glad the cleanup exceeded your expectations too. Your satisfaction means the world to us! 🛁👏

    Staff

    Reviewed Oct. 17, 2025

    I had a great experience with West Shore Home for a recent bathroom shower installation. From start to finish, the process was smooth and professional. Vinny, Jake, Bryson, and Dylan were the team members assigned to my project, and they did an outstanding job. They arrived on time, were polite and respectful throughout, and kept the work area clean. Their attention to detail and quality of workmanship really stood out. The final result looks fantastic, and I’m very happy with how everything turned out. I would absolutely recommend West Shore Home to anyone considering a bathroom remodel.

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    Response from West Shore Home

    Thank you so much for the thoughtful and detailed review! We’re thrilled to hear that Vinny, Jake, Bryson, and Dylan delivered such a smooth and professional experience from start to finish. It’s great to know their attention to detail and respect for your home made a lasting impression. We truly appreciate your recommendation and are so glad you’re loving your new shower! 🛁👏

    Staff

    Reviewed Oct. 15, 2025

    Griffin, Chase, Mike were very professional, friendly, answered our questions, and did everything we asked. I would definitely recommend West Shore. They were extremely respectful to our property. Thank you so much for building us an amazing shower!

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    Response from West Shore Home

    Thanks so much for the awesome feedback! Griffin, Chase, and Mike are great, and we’re glad they could help and treat your home with care. We’re happy you love your new shower! Really appreciate you recommending West Shore Home.

    Punctuality & Speed

    Reviewed Oct. 15, 2025

    Jon M and Cam H arrived promptly and quickly tore out our existing fiberglass unit that we wanted replaced. In less than eight hours we had a brand new walk in shower. Very pleasant experience. Easy to work with.

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    Response from West Shore Home

    Your feedback made our day! We’re glad you’re happy with our work and if you ever need anything else, please let us know!

    Verified purchase
    Punctuality & SpeedStaffTimeliness

    Reviewed Oct. 14, 2025

    I was contacted by West Shore Home shortly after I asked for a consultation. Andre came the next day and discussed all options, took measurements and put the request in. They set up a time and were even able to come before they thought. The team arrived promptly after 8 and worked all day. They were such hard workers. They were unable to finish due to a wrong-sized pan. The order went in and it was delayed. Andre checked back with us and was instrumental in getting action. Thanks, Andre, for your help. We are finally finished and happy with the finished product.

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    Response from West Shore Home

    Thanks so much for sharing your experience! We’re glad Andre and the team could get things moving quickly and that everyone worked hard to get your project done. We really appreciate your patience through the delay, and we’re happy to hear you’re pleased with the finished shower. Thanks again for choosing West Shore Home!

    Staff

    Reviewed Oct. 11, 2025

    Workers were very friendly and courteous. They arrived around 9 am and completed the shower install by 3 pm. My husband and I were very surprised how thorough they were with their workmanship and they did not leave any debris behind them. Will consider West Shore Homes in the future.

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    Response from West Shore Home

    Thank you for the wonderful review! We're so happy to hear you had a great experience and appreciate you recommending us. We look forward to helping you with your next project!

    Customer ServiceStaff

    Reviewed Oct. 11, 2025

    West Shore Homes did an excellent job. Roy A. was working alone the day of our install and had such a positive attitude. He was very professional, and did outstanding work. He also left our bathroom very clean when he was finished.

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    Response from West Shore Home

    Thank you for sharing your experience! We’re thrilled you love the results.

    Staff

    Reviewed Oct. 9, 2025

    Installation team was great. Cameron and Abraham were very professional, timely and hard working. Their estimated time of completion was spot on. They answered all my questions and went over everything I would need. Thanks guys.

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    Response from West Shore Home

    Your review made our day! We're so glad our team was able to provide the service you deserve. Thank you for choosing West Shore Home!

    Staff

    Reviewed Oct. 8, 2025

    Very pleased with our new windows! Emir F. and Oscar C. were courteous and efficient and were good to clean up after themselves! They also cleaned up after themselves and we’re good to show us how to care for our new windows! Would definitely refer your company to anyone needing new windows we are very pleased!

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    Response from West Shore Home

    Your review made our day! We're so glad our team was able to provide the service you deserve. Thank you for choosing West Shore Home!

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    Punctuality & SpeedStaffTransparency

    Reviewed Oct. 8, 2025

    Shae and his coworkers just completed our install and we couldn’t be happier. They were very courteous, professional, prompt and knowledgeable. The crew was polite, and respectful of our home. Shae kept my wife and I updated as to the progress of the project. He also encouraged us to check on their progress throughout the day. Shae answered any & all questions we had and was very thorough, explaining every step of the project. All debris and construction materials were removed. They also made sure everything was picked up and floors were swept. No trash left was outside as well. They even swept the driveway to ensure no nails were left behind. We would recommend Shae, James & Christian any day!

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    Response from West Shore Home

    Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. Thanks for trusting West Shore Home!

    Punctuality & SpeedMaintenanceStaff

    Reviewed Oct. 7, 2025

    The workers are awesome, Yoennis D., and Oscar C., and Cameron F. Very polite and friendly. Thank you so much 😊.... I will let everyone I know about West Shore, they showed me how to fix something later to make it look great. 👍

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    Response from West Shore Home

    Thanks for the kind words! We're glad we were a part of your home improvement journey. If you ever need anything else, let us know!

    Staff

    Reviewed Oct. 7, 2025

    Royce & Joe were very professional and they finished the job very good and professionally. I am 100% satisfied. I appreciate their work. I recommend them to all those people who want to install the window.

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    Response from West Shore Home

    Thank you for the wonderful review! We're so happy to hear you had a great experience and appreciate you recommending us. Thank you for choosing West Shore Home.

    Staff

    Reviewed Oct. 6, 2025

    I can’t say enough good things about Tyler and James from West Shore Home. These guys truly went above and beyond to make sure everything was done right. They were on time, professional, and made sure the whole area was clean and spotless before they left. It’s not every day you come across people who take so much pride in their work, but Tyler and James definitely do. I’d recommend them to any of my family, friends, or coworkers without hesitation. They really set the bar high — the best in the business in my opinion. I truly appreciate their hard work and professionalism.

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    Response from West Shore Home

    We appreciate your support and are thrilled to know you had such a great experience with our crew. Thank you for taking the time to share your feedback!

    Punctuality & SpeedStaff

    Reviewed Oct. 5, 2025

    West Shore installed new windows in our home. The free estimate was scheduled and Brent R. did an excellent job explaining everything. The crew that installed the windows were extremely efficient and courteous. They did a thorough job of cleaning up the areas. Made a big difference in the appearance of our home.

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    Response from West Shore Home

    Thank you for sharing your experience! We’re thrilled you love the results.

    Punctuality & SpeedStaff

    Reviewed Oct. 5, 2025

    The team that installed my shower was great! They arrived promptly and were very professional. Anna and Phil were knowledgeable and performed their functions in a coordinated fashion. I would highly recommend them.

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    West Shore Home
    Response from West Shore Home

    Thanks for the kind words! We're glad we were a part of your home improvement journey. If you ever need anything else, let us know!

    Sales & MarketingStaff

    Reviewed Oct. 5, 2025

    Excellent company, would highly recommend! Not only was the sales process very detailed, but the installation team was on time and very professional. They had to remove the old garden tub, get rid of the bulkhead, and ripped out the all the tiles.

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    Response from West Shore Home

    It means a lot to us that you took the time to leave such a great review. We’re so glad to hear you were pleased with your experience. Thank you for choosing us!

    Customer ServiceSales & MarketingStaff

    Reviewed Oct. 4, 2025

    Sotelo, Bailey and David did a fantastic job with my master shower remodel. Their customer service was excellent and they answered any questions that I had. Yolanda, my sales representative was amazing as well. She walked me through the entire process and made sure I was taken care of.

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    Response from West Shore Home

    Thank you for the awesome review! We’re so happy to hear you had a great experience with our crew. Enjoy your new shower!

    Punctuality & SpeedStaff

    Reviewed Oct. 3, 2025

    West Shore Home did a great job on the installation of our replacement windows. They were prompt, courteous and very efficient. The windows look great and the team was excellent. I would definitely recommend them for some looking to replace their old windows.

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    West Shore Home
    Response from West Shore Home

    That’s amazing to hear! We’re so happy you’re loving your new windows. Thanks for choosing West Shore Home!

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    Staff

    Reviewed Oct. 3, 2025

    Made a great decision when I purchased my new entry door. It was ready for install so much faster than anticipated. Installers Kevin, Mason & Jayvino did a fantastic job.. Very friendly and informative and cleaned up afterward.

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    West Shore Home
    Response from West Shore Home

    That’s amazing to hear and hope you are enjoying your new door! Thanks for choosing West Shore Home

    Staff

    Reviewed Oct. 3, 2025

    Gabriel and Trace were always on time. They were friendly and respectful of my home and informed me of the process of the work being done on my shower, floor and plumbing work they performed. They cleaned up on completion of the bathroom work. I’m looking forward to having them back in a few months to work on a second bathroom.👍👍👍 C. **

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    Response from West Shore Home

    Thank you for the wonderful review! We're so happy to hear you had a great experience and appreciate you recommending us. See you again soon~

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    Customer ServicePricePunctuality & SpeedStaffHonesty & Transparency

    Reviewed Oct. 3, 2025

    The whole experience from start to finish was excellent! Shelica came to house and we had a great and honest conversation (not my first renovation quote), offered me financing, scheduled the installation for the very next week and it was totally painless and easy. The installation was done by Trevor and Abe, who were awesome and answered questions and even had me call my Dad to come over for his input on the handrail placement! Everyone was great! Totally recommend!

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    West Shore Home
    Response from West Shore Home

    Thanks for the kind words! We're glad we were a part of your home improvement journey. If you ever need anything else, let us know!

    Staff

    Reviewed Oct. 2, 2025

    Very professional and friendly. Great people to work with. Even though it took most of the day - a sliding glass door is not a "drop-in" job, the final result was excellent. They were very meticulous to make sure everything was done correctly, and they cleaned the area when they were finished with their work.

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    West Shore Home
    Response from West Shore Home

    Thank you for sharing your experience! We’re thrilled you love the results.

    Reviewed Oct. 2, 2025

    Dylan and Nick did a great job on our new shower. They kept us informed throughout the process and finished the job in a timely manner. They cleaned up everything after finishing. The shower looks great!

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    West Shore Home
    Response from West Shore Home

    Thanks for the kind words! We're glad we were a part of your home improvement journey. If you ever need anything else, let us know!

    Punctuality & SpeedStaff

    Reviewed Oct. 2, 2025

    I will like to thank Drew and Cam ** for installing the shower for our boys' bathroom. They did such an amazing job! They really took their time and made sure everything was done right. Thanks again, I will definitely recommend them for our next bathroom upgrade.

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    West Shore Home
    Response from West Shore Home

    Thank you for the wonderful review! We're so happy to hear you had a great experience and appreciate you recommending us.

    Customer ServiceContract & TermsTechPriceStaffBillingLoan ProcessRates

    Reviewed Oct. 2, 2025

    I am a little disappointed with your company because we had a quote for window replacement done a couple weeks in Beverly Hills and we came up with an agreement. The total was $9511 with a loan through Green Sky. After going over the paperwork and seeing the interest at 24.9 % for the length of the loan putting the interest collected at 14,000, even though the payments were deferred for 18 months, the interest is still incurring. So I tried calling the rep that came out, I believe it was Jason or Josh, but he never called back, so I called your company and again no called back. So I contacted Green Sky and cancelled the loan. I called your company again and got through to tell you we cancelled the loan, but want to pay cash. I have called and left several messages. Not sure why you aren't calling back, but I am saying that is no way to treat a customer that likes your product, but you don't want to pick up the phone and make a call

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    Response from West Shore Home

    Hello Markee, and thank you for taking the time to share your feedback with us. We sincerely regret to hear about your recent experience and want to assure you that your concerns are very important to us. Your input is invaluable in helping us identify areas for improvement and refine our practices to better serve our customers in the future. We have passed along your concerns to management for review and assistance.

    Punctuality & SpeedStaff

    Reviewed Oct. 2, 2025

    Had bath tub turned into a walkin shower. The installers was very professional. Micah, and Sebastion did a great job. Thanks West Shore. I know we will really enjoy our new shower. Can't wait until the 24 hours are up so we can get in.

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    Response from West Shore Home

    We appreciate your support and are thrilled to know you had such a great experience with us. Thank you for taking the time to share your feedback!

    Reviewed Oct. 2, 2025

    Thanks to the crew of William B, David W, Paige W, Luis G, Cedric F, and Daniel S we have great new windows. The windows look great and we were extremely pleased with the service. We would highly recommend.

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    West Shore Home
    Response from West Shore Home

    So great to hear! Thank you for choosing us!

    MaintenanceStaff

    Reviewed Oct. 1, 2025

    They completed two bathrooms in four days! They asked questions instead of just going on with the job. Everything was finished just how we wanted it. They cleaned up after themselves making minimal dust and dirt. They put down tarps to walk on. The workers were courteous and friendly. When they arrived (on time) they started the job immediately and maybe took a break during the day and continued until they left. Four days to completely do two bathrooms! They both look beautiful and well constructed.

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    Response from West Shore Home

    Your feedback made our day! We’re glad you’re happy with our work.

    TechStaff

    Reviewed Oct. 1, 2025

    The technicians showed on time. They were friendly, polite, and courteous. They fixed seals on two doors and adjusted the latch on one. They also cleaned up after completing the work. We are very satisfied with their work.

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    West Shore Home
    Response from West Shore Home

    Awesome! We’re happy to have been part of your home improvement journey.

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    Staff

    Reviewed Sept. 30, 2025

    Joe and the installers were fantastic. Everyone was friendly and professional. Quality products and quality service. Highly recommend West Shore Homes and Joe's team. Cleaned up after themselves and treated our home like it was their's.

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    West Shore Home
    Response from West Shore Home

    Your review made our day! We're so glad our team was able to provide the service you deserve. Thank you for choosing West Shore Home!

    Customer ServiceSales & MarketingPriceMaintenanceStaffRates

    Reviewed Sept. 30, 2025

    What a nightmare, the project started on Aug 4, and just finished today after all the issues from the ** team that did our main bathroom. We were pleased with Nathan ** the salesman. He was amazing. The main bathroom shower was not sealed with calk, so water just pour out, leaking pipes under the sink, the baseboards were only partially replaced with new even though he had enough to do the complete room, very lazy, left several times, was here 10 plus hours each time and still did a terrible job.

    The first day a second team was with them, Mr. **. He was very good at his job, too bad he wasn’t here the second day. I am pleased with customer service and with Spence and Brandon the guys who fix the screw up, I would be they stay busy. I would not recommend this company to anyone especially my friends that ask about using you, two jobs I saved from this horrible experience, especially as the price wasn’t cheap even with the discounts which I did appreciate.

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    West Shore Home
    Response from West Shore Home

    We take your concerns seriously and want to improve. Your feedback is important to us. Please call our customer service team at 888-697-4033 to see if there is anything else we are able to do.

    TechPriceStaff

    Reviewed Sept. 30, 2025

    We love our new door! 3 technicians came out and they were so pleasant and professional- they were Thomas **, Abryon ** and Stephen **. They worked all day and the attention to detail was fantastic. You could tell they cared about their job. The cost was a little on the high side but well worth it…I would recommend!

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    West Shore Home
    Response from West Shore Home

    Thanks for the kind words! We're glad we were a part of your home improvement journey. If you ever need anything else, let us know!

    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 29, 2025

    YIsabel and Wyatt were great installers. Both very professional and have great customer service presence. I also want to say how much I enjoyed the sales lady as well. She took lots of time with me and answered every question I had. I even called after my decision with doubt. She reassured me that I had made a good decision.

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    West Shore Home
    Response from West Shore Home

    It means a lot to us that you took the time to leave such a great review. We’re so glad to hear you were pleased with your experience. Thank you for choosing us!

    Sales & MarketingStaffSales Tactics

    Reviewed Sept. 29, 2025

    Jason and Beverly recently installed my walk-in shower and it is BEAUTIFUL! They were very professional and efficient. I would highly recommend West Shore. Jacob was the salesman and there was no high pressure to buy from him. I will not purchase anything from any company who uses high pressure to make a sale.

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    West Shore Home
    Response from West Shore Home

    Thanks for the kind words! We're glad we were a part of your home improvement journey. If you ever need anything else, let us know!

    Punctuality & SpeedStaff

    Reviewed Sept. 28, 2025

    Excellent work, fast, efficient, and clean. Absolutely will use West Shore again! They delivered on everything they promised. Our house is at least 180 years old, and the bathroom hadn't been touched since 1917. It now feels and looks like brand new!

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    West Shore Home
    Response from West Shore Home

    Your review made our day! We're so glad our team was able to provide the service you deserve. Thank you for choosing West Shore Home!

    StaffEase of Use

    Reviewed Sept. 27, 2025

    We are very satisfied with our tub to walk-in shower replacement. We now have a safe, user friendly shower for our elderly mom who moved in with us recently. Our installers, Gabe and Teagan did a fantastic job. They were skilled professionals and made it look easy! Glad we chose West Shore Home!

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    West Shore Home
    Response from West Shore Home

    Thank you for the awesome review! We’re so happy to hear you had a great experience with our crew. Enjoy your new shower!

    Sales & MarketingStaffTransparency

    Reviewed Sept. 27, 2025

    ⭐️⭐️⭐️⭐️⭐️. I had my bathtub converted into a shower by West Shore Home, and they did a phenomenal job! From start to finish, everything was seamless. Sales rep Jennifer ** was friendly, knowledgeable, and made the process stress-free. The installers — Matt S., Scott S., and Mike S. — were professional, respectful of my home, and cleaned up so well it looked like they were never there. The shower looks spectacular, and I couldn’t be happier with the results. I highly recommend West Shore Home for anyone looking to update their bathroom!

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    West Shore Home
    Response from West Shore Home

    Thank you for the wonderful review! We're so happy to hear you had a great experience and appreciate you recommending us.

    PriceStaff

    Reviewed Sept. 26, 2025

    Edgar and Tomac did an excellent job with my remodeling. I had 2 days worth of work to be done in my bathroom and my kids shower. They were both very professional, on time. Edgar explained every process along the way, asked my inputs on where and what position I would want the chromes for the bathroom fixtures to be placed. I would recommend them anytime I want any future bathroom to be done. Thank you Edgar and Tomac for the job well done.

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    West Shore Home
    Response from West Shore Home

    We appreciate your support and are thrilled to know you had such a great experience with us. Thank you for taking the time to share your feedback!

    Punctuality & SpeedStaff

    Reviewed Sept. 25, 2025

    West Shore Home installed new windows in our house. They showed up exactly when they said they would. The job was scheduled to take two days but Derek F brought his entire crew and they finished in one. Carter C, Justin J, Alex W, Taylan J, Justin R, Ty B, Sean C, and John Z were extremely professional. They treated our home as if it were theirs. They were patient with us regarding questions we had throughout the install and cleaned up very well at the end. I highly recommend West Shore Home.

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    West Shore Home
    Response from West Shore Home

    That’s amazing to hear and we hope you are enjoying your new windows! Thanks for choosing West Shore Home!

    Staff

    Reviewed Sept. 25, 2025

    Austin was efficient and knowledgeable about the product and the process. He was pleasant to work with. He arrived on time and explained the problem. He got to work and was finished in a timely manner. He explained our responsibility for the drying process.

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    West Shore Home
    Response from West Shore Home

    So great to hear! Thank you for choosing us!

    CoverageTechStaff

    Reviewed Sept. 24, 2025

    Did you guys that came to our home Nick and Troy did amazing work. They were very courteous and very efficient in their job. They were very friendly and kind and any problems they ran into they fixed. They did our windows in one day flat. Any problems they ran into they fixed as well. I would definitely use this company again. Nick and Troy were amazing workers and did top-notch quality work. Job number **.

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    Response from West Shore Home

    Your feedback made our day! We’re glad you’re happy with our work

    PriceStaff

    Reviewed Sept. 24, 2025

    Zach and Brayden were extremely knowledgeable, professional, and diligent in their work. I would highly recommend them! We had other quotes that seemed very high and they suggested things that we did not want to do to our bathroom. When West Shore Home came to give us our quote they were willing to work with us.

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    West Shore Home
    Response from West Shore Home

    Thanks for the kind words! We're glad we were a part of your home improvement journey. If you ever need anything else, let us know!

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    Customer ServiceTechPricePunctuality & SpeedStaff

    Reviewed Sept. 24, 2025

    Be careful when dealing with West Shore bath remodeling. After reading the contract I decided to cancel the contract within the three day revocation. A few days later I received a threatening phone call from a West Shore rep stating that if I thought this was over, I was wrong. I received another call stating the product manager had started to prepare for the bathroom remodel. I informed this rep that I canceled the contract. While on vacation I received email notice I was being charged a fee because I didn’t cancel within the contractual time. Fortunately, a company spokesperson received and reviewed my email notifications and corrected this mistake. Read, read and read the entire document before signing a West Shore contract. It could be a costly mistake otherwise.

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    West Shore Home
    Response from West Shore Home

    We strive for the best experience possible and certainly appreciate your feedback. We advise that when signing any contract with any company, to carefully read and take your time. We are pleased to hear the end result was positive and thank you for your comment!

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    StaffFollow-Through

    Reviewed Sept. 24, 2025

    We had an old bathtub replaced with a walk in shower. Keegan and Rick arrived on time and got right to work The plumbing had been leaking so they had to replace some studs and floor joists. They were very professional and well skilled at their jobs. They took time to answer any questions we had and went through the warranty information as well as the list of all they did. They did it all in one day as promised and we are so pleased with the result! I would highly recommend them to anyone who needs a bathroom remodeled. They are awesome!

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    West Shore Home
    Response from West Shore Home

    Thank you for the wonderful review! We're so happy to hear you had a great experience and appreciate you recommending us.

    Staff

    Reviewed Sept. 23, 2025

    Excellent service! Everyone was friendly and courteous. They did a great job and were very efficient. Everything was finished in about 8 hours. They even cleaned the area and you wouldn't have known they were even here! I am very happy with the service and would like to shout out John, Justin, Corey and Mikey for doing an excellent job.

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    West Shore Home
    Response from West Shore Home

    Your review made our day! We're so glad our team was able to provide the service you deserve. Thank you for choosing West Shore Home!

    Punctuality & SpeedStaff

    Reviewed Sept. 23, 2025

    The guys were great! Completed in a timely manner. My new shower is great, I can't wait to get in. They cleaned up after they finished. They were very friendly and let me look at the progress. I would recommend to everyone.

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    West Shore Home
    Response from West Shore Home

    Thank you for the awesome review! We’re so happy to hear you had a great experience with our crew. Enjoy your new shower!

    Staff

    Reviewed Sept. 23, 2025

    I am very satisfied with my home improvement project done by West Shore. The workers, Trey C and Leon were knowledgeable and thorough in their work. I would recommend West Shore and these two workers for any home remodeling needs. 👍🏿 for a job well done.

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    West Shore Home
    Response from West Shore Home

    Thank you for the wonderful review! We're so happy to hear you had a great experience and appreciate you recommending us.

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    Staff

    Reviewed Sept. 23, 2025

    Ray and Sterling from WEST SHORE put in a beautiful tub/shower for me today. The guys were so pleasant, knowledgeable and patient with my questions. They spoke very clearly so that I could understand everything. If you get Ray and Sterling to do your job, you will not regret it.

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    West Shore Home
    Response from West Shore Home

    It means a lot to us that you took the time to leave such a great review. We’re so glad to hear you were pleased with your experience. Thank you for choosing us!

    MaintenanceStaff

    Reviewed Sept. 23, 2025

    This review is not for West Shore as a company for my experience has been terrible as we had multiple issues and I would only give it 1 star. I have had several techs come out to fix the problems over a course of several months. This is to let you know that the technician, Jansen B. was very good! He wanted to get every detail correct and paid attention to my needs. He wasn’t leaving my house until I was satisfied. If West Shore had more techs like Jansen B., I wouldn’t have had so many problems.

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    West Shore Home
    Response from West Shore Home

    We take your concerns seriously and want to improve. Your feedback is important to us. Please call our customer service team at 888-697-4033 to see if there is anything else we are able to do.

    Staff

    Reviewed Sept. 23, 2025

    Tommy ** did an excellent job. He takes in his work and it shows. We love our new walk in shower and appreciate the professionalism in which it was installed. We also enjoyed Tommy **. He was very courteous and respectful.

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    West Shore Home
    Response from West Shore Home

    So great to hear! Thank you for choosing us!

    Staff

    Reviewed Sept. 21, 2025

    Baleigh and Riley showed up on time and got straight to work. They were nothing but professional. They wasted no time in getting the old door out and new door in. Would highly recommend and will be a returning customer.

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    West Shore Home
    Response from West Shore Home

    Thanks for your support! If you ever need anything else, let us know.

    Staff

    Reviewed Sept. 20, 2025

    West Shore Home did an outstanding job remodeling our shower. From demolition to final caulking, Connor, KJ, Jared, & Andrew demonstrated great attention to detail as evidenced by their craftsmanship. They were very respectful of our home as well as our time. We couldn’t be happier with the results. Greg Z

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    West Shore Home
    Response from West Shore Home

    Thank you for the awesome review! We’re so happy to hear you had a great experience with our crew. Enjoy your new shower!

    PricePunctuality & SpeedMaintenanceStaffRates

    Reviewed Sept. 20, 2025

    Mark M. And Micky S. came at the time they said, Punctual, they came dressed Professional and both greeted me kindly, explained what they were going to do. Then they started and did not stop till job was finished. The wife and I are Very Pleased with the Excellent work they did removing the old and putting in New. Awesome Job. Cleaned up after, explained the Warranty and Maintenance and then were on their way. Would definitely recommend West Shore to anyone looking for Great Quality Work at a Fair Price. Thank You Guys so Much.

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    West Shore Home
    Response from West Shore Home

    Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. Thanks for trusting West Shore Home!

    Verified purchase
    Customer ServiceTechMaintenance

    Reviewed Sept. 20, 2025

    Slade and Tylor arrived on time and completed tear out of old doors and frame work. They installed new inside door and screen door. They went over each step with me and confirmed my order details. Both worked without a break to complete my install. The best part of my install was the cooperation and communication from them to me on each step of this install. They were organized and cleaned the area when done. I would work with West Shore again!

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    West Shore Home
    Response from West Shore Home

    Your review made our day! We're so glad our team was able to provide the service you deserve. Thank you for choosing West Shore Home!

    Staff

    Reviewed Sept. 20, 2025

    Sam P the salesman is incredible at showing the product, helping design and match colors and an overall kind man! The install team for our windows were just that….a team! Adam P. Swayne V. Bryant B. Matt W. Ian D. Talen Q. They were all respectful and worked so well together. 16 windows installed and outdoor trim wrapped in less than 8 hours. They cleaned up and even wondered the windows! Brian the supervisor came to check job and we appreciated his being here to make sure all was well.

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    West Shore Home
    Response from West Shore Home

    That’s amazing to hear! We hope that you’re loving your new windows. Thanks for choosing West Shore Home!

    Punctuality & SpeedStaff

    Reviewed Sept. 20, 2025

    The crew did an amazing job setting up our door. They were punctual, easy to work with, and went above and beyond to make sure everything looked perfect. The door looks exactly how we imagined, and their team made the whole process stress-free. Definitely a company you can count on!

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    West Shore Home
    Response from West Shore Home

    We appreciate your kind words! It’s our pleasure to provide quality service. Enjoy your home upgrades!

    CoverageStaff

    Reviewed Sept. 20, 2025

    The guys did a great job replacing our tub with a new shower. They were courteous and professional. The guys laid out floor coverings to walk on and were careful with removing and installing materials. Did a great cleanup job too. It looks great.

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    West Shore Home
    Response from West Shore Home

    Thanks for the kind words! We're glad we were a part of your home improvement journey. If you ever need anything else, let us know!

    Staff

    Reviewed Sept. 19, 2025

    Joe and Trace did a great job on our full bathroom remodel and a tub remodel in another bathroom. They cleaned as they went. They were very professional and careful. They were very polite to all of our guests that were in and out of the house as well. A wrench got thrown in the original plan but they made it work and still got the job done within the 3 days. I’d recommend them to anyone. Thank you so much. We love the outcome. We’ve even had a few compliments from guests already. -Mr. & Mrs. **

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    Response from West Shore Home

    Hearing this makes us smile! Thanks for trusting West Shore Home.

    Staff

    Reviewed Sept. 19, 2025

    Drew and Andrew did a fantastic job. They were very courteous and respectable. Very experienced in their work. I had two bathrooms and The other installers were Joe And Trace they had the master bathroom. Each bathroom had two men, and they were very, very efficient and knew their job. I am very impressed and happy with the service today 09/19/2025

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    West Shore Home
    Response from West Shore Home

    Your feedback made our day! We’re glad you’re happy with our work.

    Verified purchase
    Punctuality & SpeedStaffTransparency

    Reviewed Sept. 19, 2025

    I contacted West Shore and requested an estimate and was given an appointment date. Joe ** arrived at the appointment time and began the process. Joe inspected the bathroom and asked a lot of questions regarding what I wanted. The walk in shower is for my 94 year old father and Joe was very helpful and knowledgeable in selecting the accessories that would be most important keeping my father safe and comfortable. We were able to come to terms and an installation date was set. Before he departed, Joe told me what I needed to do to prepare for the installation.

    As the installation date approached, Sam Bailey, the lead installer contacted me and confirmed the date and time. Sam and Dillion arrived on time and inspected the work area with me and reviewed the paperwork. They quickly set up drop cloths and began the job. Sam and Dillion both kept me up to date on the progress and was very respectful of our property. After the job was completed, Sam showed me the finished project and Dillion cleaned the work area. The walk in shower turned out great.

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    West Shore Home
    Response from West Shore Home

    It means a lot to us that you took the time to leave such a great review. We’re so glad to hear you were pleased with your experience. Thank you for choosing us!

    Staff

    Reviewed Sept. 18, 2025

    Tim H. and Billy A. Installed a walk in shower for my husband and I, they were very respectful and kind. The installation was good and the shower looks great. They stayed and made sure that everything was presentable and then they cleaned up well. Thank you both.

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    West Shore Home
    Response from West Shore Home

    Thank you for the awesome review! We’re so happy to hear you had a great experience with our crew. Enjoy your new shower!

    Customer ServiceStaff

    Reviewed Sept. 17, 2025

    Justin D and Jacen W were very professional from time they introduced themselves. Explained what was going to happen. Set up from doorway into bathroom. Clean up even outside where prep work was done. Explained how everything worked. Went over warranty customer care team phone number and answered any question we had. Best professional job we had done.

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    West Shore Home
    Response from West Shore Home

    Your review made our day! We're so glad our team was able to provide the service you deserve. Thank you for choosing West Shore Home!

    Customer ServiceStaff

    Reviewed Sept. 17, 2025

    They were very professional and explained everything to me. They told me to call them if anything was wrong and clean up when they finished. I love my door. I would recommend them to friends and family.

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    West Shore Home
    Response from West Shore Home

    Thank you for the wonderful review! We're so happy to hear you had a great experience and appreciate you recommending us.

    Punctuality & SpeedStaff

    Reviewed Sept. 17, 2025

    I had a tub converted into a shower, along with the new floor, toilet, vanity and sink. The installers, Francis ** and Matt ** were great. They were very professional, friendly, thoughtful and tidy. I was told it would be a two day job and they actually finished several hours early. They vacuumed several times each day, left it clean at the end of the day, and spotless at the job's completion. They were considerate in accommodating my disability needs. I couldn't be happier.

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    Response from West Shore Home

    We appreciate your support and are thrilled to know you had such a great experience with us. Thank you for taking the time to share your feedback!

    Staff

    Reviewed Sept. 17, 2025

    I would like to thank first Mr ** for understanding my need for the door immediately. I would like to thank my Saturday crew Fabio, Rodolfo, Viny, Johnathan and Ewan. Thank you for giving up your morning. Everyone was professional. Teamwork makes the dream work. Thank you all.

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    West Shore Home
    Response from West Shore Home

    Your review made our day! We're so glad our team was able to provide the service you deserve. Thank you for choosing West Shore Home!

    Customer ServiceCoverageTechMaintenanceStaff

    Reviewed Sept. 17, 2025

    Our experience with West Shore Home was outstanding. Our Master Bathroom is Large and had a big bathtub set in a large platform that took up about 1/3 of the bathroom. We wanted to replace the tub/platform with a big walk-in shower, so we called West Shore Home. Jeremy M. came out to help us plan it out and Jon M. and Tyler S. tore out the old shower and tub platform, as well as the vanity and toilet. Then they framed and built the shower, put in new flooring, vanity and toilet. Fantastic Job!! They made the bathroom Exactly like we wanted it. They also Installed a New Tub & shower in our 2nd Bathroom, also fantastic!! They completed all this work in 3 days!! Just Amazing!! They we very professional and pleasant and cleaned up afterward without a trace of construction left.

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    Response from West Shore Home

    We appreciate your kind words! It’s our pleasure to provide quality service. Enjoy your new bathroom!!

    CoverageMaintenanceStaff

    Reviewed Sept. 17, 2025

    Crew showed up on time. They worked 11 hours straight through. They found a cracked piece and instead of trying to fix it, drove back to the shop and replaced it. The crew was extremely polite and very helpful. I would highly recommend them to anyone.

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    West Shore Home
    Response from West Shore Home

    Hearing this makes us smile! Thanks for trusting West Shore Home.

    Staff

    Reviewed Sept. 17, 2025

    Drew, Andrew, Edgar and Tomac did an excellent job. Very professional and courteous. They arrived on time, had all necessary materials with them. Very neat, cleaned up well when they were done. Made sure we are happy with the work.

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    West Shore Home
    Response from West Shore Home

    Thanks for the kind words! We're glad we were a part of your home improvement journey. If you ever need anything else, let us know!

    Customer ServiceStaff

    Reviewed Sept. 15, 2025

    Wow! What a great experience in purchasing and installing both a door and storm door. Today Simon C. And Andrew P. Came for the installation and what a fine job they did. Very detailed, informative, patient, and clean from beginning to end. What awesome customer service. I would recommend to anyone.

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    West Shore Home
    Response from West Shore Home

    It means a lot to us that you took the time to leave such a great review. We’re so glad to hear you were pleased with your experience. Thank you for choosing us!

    Customer ServiceStaff

    Reviewed Sept. 15, 2025

    Tim and Ben were our installers, and they did an absolutely amazing job. Very professional. Could not have asked for a better experience. They protected the floor, and cleaned up perfectly. The doors were installed 2 weeks earlier than originally planned, which was a great surprise. Our salesman also did a great job. The only disappointment, which was not his fault, was that we thought our doors would be raised panels under the glass windows. A few weeks after ordering, he called to say they either had to be all glass, or plain on the bottom. Again very happy with West Shore Home, and especially our installation! Will definitely recommend.

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    West Shore Home
    Response from West Shore Home

    Thank you for the wonderful review! We're so happy to hear you had a great experience and appreciate you recommending us. We’re happy to have been part of your home improvement journey.

    Punctuality & SpeedStaffTransparency

    Reviewed Sept. 15, 2025

    Trent & George were very professional. This was a jet tub to shower conversion, which required plumbing (update to code) and electrical work. Work conducted was prompt with minimal disturbance without any left over mess or issues. This update alone transformed this bathroom for aging in place. Lifetime warranty.

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    West Shore Home
    Response from West Shore Home

    Thank you for the awesome review! We’re so happy to hear you had a great experience with our crew. Enjoy your new shower!

    Sales & MarketingStaff

    Reviewed Sept. 15, 2025

    I was skeptical about the advertising on TV, a complete shower makeover in 1 day. Well Westshore delivered, Brian J, Leon J, Zach S, those guys were amazing, kind, polite and respectful. Brian included me in each step of the process as they reconstructed the shower, awesome experience. Thank you Westshore for my new shower.

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    West Shore Home
    Response from West Shore Home

    Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. Thanks for trusting West Shore Home!

    Verified purchase
    TechPunctuality & SpeedStaff

    Reviewed Sept. 15, 2025

    Nate L. And Tommy W. Did a fantastic job. The job was done professionally and quickly. No corners were cut and the door they installed looks great. I would recommend these two as well as West Shore. They also cleaned everything up before leaving.

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    West Shore Home
    Response from West Shore Home

    Your review made our day! We're so glad our team was able to provide the service you deserve. Thank you for choosing West Shore Home!

    Customer ServiceStaff

    Reviewed Sept. 15, 2025

    We had both our tub shower in one bathroom and the shower in the master bathroom redone by West Shore. Each took one full day and turned out very nice with just a few minor hiccups. Somehow the actual style of acrylic walls for the hall bathroom we ordered were not brought with them and we ended up actually preferring what they brought over our pick. But because of that we had to change hardware and the sliding doors had to be backordered so a rod was temporarily put up so we could use the shower.

    The master shower which had been ceramic tile which was a pain to keep up was taken out without a hitch and the new acrylic shower was put in and is great. They don't do custom glass so we did have to call another company for this shower to get it's glass installed. The only cons I would say are even though they did a great job on installation and initial cleanup, there was dust everywhere and I had to do a thorough cleanup in each bathroom and throughout the house to get all the dust up. The other only issue was after a closer inspection I did find a chip and scratch in the bottom tray of the hall shower that I called customer service about today. Hopefully those can be remedied easily. Otherwise the whole process was very well managed.

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    West Shore Home
    Response from West Shore Home

    It’s customers like you that make our job so rewarding! Thank you.

    Customer ServicePunctuality & SpeedStaffTransparencyTimeliness

    Reviewed Sept. 14, 2025

    We are very happy with our new walk in shower installation. After making a call to West Shore that same day, we met Jackie, a wonderful representation of this company. She went over the product and explained installation process, answered all our questions. We have done several updates to our home and it is our feeling after every presentation we wait and talk about it overnight and discuss products etc., we don’t make a quick decision because of the expense we want it right. We contacted Jackie the next day, decided to upgrade to brushed nickel over chrome because everything I have is brushed nickel.

    The following Monday we had a call and they were able to install the same week on Saturday, amazing. Logan and Suay arrived Saturday morning and started right away. They went over the plan and answered all our concerns. Our bathroom is quite small. They did a beautiful job, concerned about each detail. They continued to answer questions and keep us in the loop as they went throughout the day. We are very pleased with the finishing touches and their care for our home. The cleanup was very good as well.

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    West Shore Home
    Response from West Shore Home

    Awesome! We’re happy to have been part of your home improvement journey.

    Staff

    Reviewed Sept. 14, 2025

    My family was so glad when Gabriel and Damien ** came into my home. We love the outcome of the shower. Gabriel gave a lot of information about how to take care of the shower. I was amazed of what these young men did and the respect they gave to my home. Thank you for awesome job. We would like for any project in the future. We would like to have Damien and Gabriel ** back to my home.

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    West Shore Home
    Response from West Shore Home

    Thank you for the wonderful review! We're so happy to hear you had a great experience and appreciate you recommending us. We hope to see you again soon!

    Punctuality & SpeedStaff

    Reviewed Sept. 14, 2025

    Great experience from beginning to end, from salesman Sam to the installation crew - Eric B, Chase S, Javier W, Chuck T and Victor P… simply the best! We had 2 bathrooms done in one day, and the teams arrived early and were done by early afternoon. The crew was clean, neat, respectful, and quick! We love our new showers. Thank you.

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    West Shore Home
    Response from West Shore Home

    Thank you for the awesome review! We’re so happy to hear you had a great experience with our crew. Enjoy your new showers!

    Punctuality & SpeedStaffCommunication

    Reviewed Sept. 13, 2025

    Quick setup done right! Thankful for Angel M and Malik C for taking care of our home like it was their own. They kept me in the loop for the whole process and explained in detail what they were doing. Our shower looks amazing! They ensured to clean up thoroughly like they were never here

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    West Shore Home
    Response from West Shore Home

    We appreciate your support and are thrilled to know you had such a great experience with us. Thank you for taking the time to share your feedback!

    Staff

    Reviewed Sept. 13, 2025

    All I can say is magnificent. Well done. Workers were friendly and explained every step. Shower is beautiful. 👏 Only other thing I have is all the things shown on TV I wasn't offered. Other than that it's good.

    Thanks for your vote!
    West Shore Home
    Response from West Shore Home

    Awesome! We’re happy to have been part of your home improvement journey.

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    West Shore Home Company Information

    Company Name:
    West Shore Home
    Address:
    3 Crossgate Drive
    City:
    Mechanicsburg
    State/Province:
    PA
    Postal Code:
    17050
    Country:
    United States
    Website:
    westshorehome.com