How ConsumerAffairs uses cookies

This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. To learn more, view the following link:

Viking Ranges Reviews

4,968,218reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About Viking Ranges

Viking is a luxury appliance manufacturer that offers high-performance ranges, refrigerators, dishwashers and more. Its ranges are available in a variety of burner configurations, sizes and fuel types. Customers see the widest variety of options with Viking gas ranges or dual-fuel models. Viking electric ranges or induction ranges have fewer size or configuration options, but these models are still feature-rich and can be customized by color.

Visit vikingrange.com
Pros
  • Luxury designs and materials
  • Customizable
  • Long-lasting
  • Promotional offers and rebates
Cons
  • Limited pricing transparency
  • Expensive

Viking Ranges Reviews

Filter by Rating

  • (870)
  • (347)
  • (189)
  • (163)
  • (513)

Popular Mentions

    How do I know I can trust these reviews about Viking?
    • 4,968,218 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Viking?
    • 4,968,218 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 9 Reviews 980 - 1130
    Verified purchase
    Price

    Reviewed Jan. 29, 2019

    Viking is a good product and it looks beautiful but the functionality is a big problem. I bought a high-end oven, thinking that it would be more efficient and I'd be able to get better use out of it. Instead, I'm having a problem with this brand-new and expensive oven that's over $5,000 after having it for less than two months. I've bought a lot of different appliances in my time and I've never run into a problem with an appliance immediately.

    I asked my husband to preheat the oven and he had to shut it off because it wasn't turning on and there was a gas smell in the house. Also, the microwave is a little weird. The fan has two speeds but it certainly sounds the same to me. I reached out to where I purchased the oven from and they sent somebody to service it.

    Thanks for your vote!
    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed Jan. 28, 2019

    My husband and I completed our renovations in May 2018. We have had issues with the microwave drawer and the oven since we finished our kitchen. The panels were defected on both and we had to set up at least 4/5 appointments with the authorized service provider until the matters were remedied. Fast forward to January 2019 - the oven does not work above 300 degrees. I was advised by Viking that service can schedule an appointment to look at the oven in mid February!!! After several calls, we were scheduled for service today. When nobody arrived - we were advised that Viking canceled the appointment 3 days ago, never advising us of the change. Not only does the product fail to meet its reputation, the customer service at Viking is reason alone never to buy another Viking product.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 28, 2019

    We've had Viking for the past 19 years. The entire time I've been married, my wife and I have had Viking Ranges in three houses that we've owned. We bought them brand-new and had solid experiences for the most part. We have a child with severe food allergy. She's in the top 1% of allergic people, so we can't go into most restaurants and we have to cook at home. We wanted a commercial-quality stove or range. However, I'm really disappointed with the newest range that we received from Viking.

    We've always had gas on the top and also gas ovens, and we've always had the 48-inch ranges with the dual ovens. We bought a house that was remodeled back in November of '17, then we remodeled and moved in April of last year and we got a new range. We always wanna have gas on the stovetop because it is easier and we feel we have better control when cooking, but we went with electric for the ovens because we were told it was more consistent cooking. However, that is not the case. We bake and we use the ovens a lot. We cook at least two meals at home a day.

    We had a technician come out and we got the issue settled with the gas burners, which our cleaning person was cleaning and not putting them back on appropriately so that they click into place. We asked about the ovens because a lot of times, we put croissants or bread in the morning and it's not cooking evenly at all. The technician’s response was, “Well, you should use the convection oven,” but I completely disagreed on that. The convection oven shouldn’t be used for everything. He also said, "The other thing is you should warm it up. You should spend an hour warming it up.” I thought that, in all practical matters, it was completely idiotic. We have a family and we have kids. We love the gas ovens and when we had the gas ovens, they heated up very quickly.

    We have the professional range and we paid more to get the electric ovens. I paid $14,000 for it, but we are bummed that I did because I was advised by the people at the Warehouse Discount Center, which is a Viking dealer to sell, that the electronic ovens cook more evenly and that they are consistent. They do not cook evenly. Even the front and back are not even whether you are using the small oven or the larger oven, so it would make me not wanna buy a Viking range again or I definitely would never buy electric oven parts. If there was any way I could swap it out, I would probably swap it out and go gas.

    Unfortunately, I have an oven now that is less than a year old and we can't stand it. It doesn’t do the job for us. It's a very high-end kitchen, but the oven stinks. My wife is a big vocal critic of it but if we had gas, we would be happy as clams. Everyone from Viking has been perfectly fine and everyone has done a great job, however, I'm bummed that we were advised that way and that I'm gonna be stuck with the electric oven for the next 30 years. I would never go with an electric oven to save my life ever again and I would never recommend Viking.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed Jan. 26, 2019

    I purchased the Viking range in the summer and it has been physically operationally working for about three months. I had to have my kitchen redone, so we started with appliances first, then we installed it once the kitchen was pre-configured. It was a stand-up oven as opposed to a countertop. We’ve used it on several occasions and it has been great. The unit is very solid, has high BTU efficient, and has the gas top as well as the oven. It is a convection oven, which we never had before, so it has enhanced some of our food preparations by far. The appliance is quite heavy but that is part of the solid construction. Also, we haven’t used the self-cleaning function yet and we haven’t used the unit to a great extent.

    The prices of Viking are fairly high in range, like Wolf, Milan, and other manufacturers and the price of the unit I purchased was much higher than I wanted to spend. The particular stove model we purchased is being discontinued, which didn't bother me because the product itself is what’s important and it doesn't mean it’s not gonna be supported by the manufacturer.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 25, 2019

    I bought a house with a Viking range. I like the range, but I’m not happy with the oven --- I’m not able to really cook in the oven. The range, on the other hand, looks like a solid piece of equipment. The range is pretty and the stovetop cooking is my favorite feature.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 24, 2019

    I was doing my research looking for a good stove and going from store to store, and I decided on picking Viking. They had a good price-point, however, I just had the range for six months and I got a part replaced. I called Viking and the staff was okay and they handled everything in an expeditious manner. I'm just a little frustrated because the range is brand new.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed Jan. 23, 2019

    I’ve had Viking Ranges for over 20 years. I’m retired now and I was trying to save money. I purchased another one since I moved to a new house. I’ve had Wolf, Jenn-Air, Thermador, and just recently BlueStar, and nothing comes close. My favorite feature is the broiler because that’s mostly how I cook a lot of fish, chicken, and so forth. They have a broiler that nobody else has. Wolf's broiler is not even 10% good. When I had bought that one, I said to the dealer, “These people just must like the red knobs because they couldn’t possibly cook.” Because the range was not even remotely close to a Viking and it was the same price range.

    Supposedly, BlueStar had a similar one, but it really was not. The one I had came in damaged. They sent a new part, but that new part was damaged. Then there were a couple other problems with it. I literally made the dealer take it back and send me a Viking that I originally wanted. Overall, it’s really the quality. I’ve used Ferguson for a few purchases and they have been excellent. They really care. I highly recommend Ferguson. I also spoke to the Viking rep and he was extremely helpful as well.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 22, 2019

    I choose Viking Ranges for their quality and I just like them. They have a very good quality. My favorite feature is its consistency in cooking. I also love that each of the burners has a simmer mode, which is good. I bought the range from someplace online. I also bought the extended warranty and there’s one company in our area that works on the Viking that's certified if I have any issues with it.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 19, 2019

    I've been cooking my whole life and my parents had a couple of Viking Ranges. I went with them as well because of the quality and a specific offering that they had that included a free dishwasher. The range is excellent. I like the simplicity, the quality, and the ability to rebuild, repair over time and the lack of any real computers and microprocessors.

    But I have never been more disgusted in the service that I received from a company, let alone one that I've just given $5,000 to. I interacted with tech support a couple of times. The individual I was talking with was mumbling into the phone and acted like he was doing me a favor for helping me. He acted like my questions were completely ridiculous. When I talked to somebody at a call center in India for an appliance I bought at Home Depot, they treated me better than this. I had to tell him to put me on the phone with a different tech support person but they have no further help. I talked with people in the parts department who told me I was incorrect with regards to where the data tag was for where the serial number and model number were. It was an all-around garbage experience and they will never get another dime of my money.

    I've since talked to other owners of Viking products as well as some technicians and they say that this is a common trend. I have written Viking and they've not gotten back to me. Quite frankly, my next purchase will not be a Viking because I've never encountered such pathetic treatment of a customer, especially one who thought they were buying a luxury brand which would come along with the support. I've just convinced somebody not to buy a Viking as a result of this because that is unacceptable to me.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 18, 2019

    My friend recommended Viking Ranges. I purchased one from their dealer and it went very well. However, when I turn off the burners, there is a really loud sound of the gas turning off. Also, the burners are big. I burned myself a couple of times, so I have to be careful. I cannot put any small pot on the burner, as well, because obviously, the red of the burner is bigger sometimes. And sometimes you just need to use smaller pots as you cannot use the big ones all the time. But, I like everything else about the Viking range.

    Thanks for your vote!
    Verified purchase
    Customer ServicePrice

    Reviewed Jan. 17, 2019

    I like Viking's BTUs and the way their ranges look. I like the price as well. I decided to buy a range from them and so far, I've been loving it. Compared to the lower-end stove that I had, the BTUs really change the effectiveness especially of the convection oven. Before, when I would try to cook things in the oven, I had to work very hard to get the results that I get with the Viking. Also, their dealer was very good. There was a time when I had an issue with my hood and when I ordered it back for the stove that I didn't know how to put on, he called me back and talk me through the process. Exceptional.

    Thanks for your vote!
    Verified purchase
    Customer ServicePrice

    Reviewed Jan. 16, 2019

    I have been very happy with Viking. The downside of the Professional range that I have, is that there’s not a small burner and they’re all the same size. But other than that, I have not have any problems with them until just recently, when one of my ovens ran out. I looked online for a repairman and I was not happy with the first repairman that I saw. He came into my home, looked at my range and he called me back about a week later, and said that it was going to cost $1,700 for a new control panel, and two workers to repair it. That’s not right.

    I did some research. I found another repairman that was Viking approved and it costed me just under 600 to repair my oven. There was a recall on it as well, so they did that. They took care of that in addition to fixing my oven. Probably, the biggest downside is that it’s hard to find good and honest repairmen for Viking products. But I have no complaints from my products. It’s a quality product. I’ve got an electric wall oven that I use constantly and gracefully. Thank God that it’s performing well. And I’ve used my products all the time. They all look pretty in my home.

    Thanks for your vote!
    Verified purchase
    Customer ServiceInstallation & SetupPrice

    Reviewed Jan. 15, 2019

    My husband wanted a Viking range. We bought one and it has been terrible. We took in the dimensions of the range that we had in. Their guaranteed me it would fit and that the would be a half-inch further out than the existing range we had which was not a big deal at all. However, when their delivery guys got here, it stuck out 4 inches further. So, we had to cut into our granite to get it to fit. Also, their guys didn't bring a range cord with them to do the installation so we had to take the one off of our old range.

    They also told us that the range would fit and that it won't stick out once we took the granite out. Still, because of the width of the plug, it stuck out. They eventually told me that they would come back three days later with a long enough gas hose and recess the plug in the wall. Instead, they came back with another gas hose that wasn't long enough. I have a 2-foot hose and a 4-foot one and they had two supply lines hooked together. The installers also scratched my floor. After all this, Viking has not been acceptable. Nobody wants to have two gas lines. It's just another spot for it to leak. At that point, I told them that I don't want them messing with my range. They already scratched the floor ones. My husband can change out the gas line and so we're gonna do it.

    Yet another problem was that the door of the range wouldn't open so they sent out a text to fix that plate across the bottom. Three days later, we were actually going to use it for the first time and the light kept coming on. We called them out to fix that and it took a week for them to come out. When they did, the tech said that our hinges were busted so the door was stuck. They also didn't have the part with them so we had another 10 days without a stove.

    The second time the installers left, they ran over my garbage cans and left them in the middle of the road. So, I called and talked to their guy and he told me that they would figure out what they were gonna do about my garbage cans and the scratches on the floor. However, we never heard back from him. I sent a message a week later telling him that I'm very disappointed with the service. We try and shop local, support smaller businesses, and it’s disappointing that they couldn't even get back to me. When I talked to him again, he said he thought I was gonna call him back. He also said that the only thing they would do was refund me the installation fee. Though they were gonna send somebody out to fix our floor, it would cost me. I'm not trusting anybody that they're gonna send out at this point.

    Thanks for your vote!
    Verified purchase
    Installation & Setup

    Reviewed Jan. 14, 2019

    We like the quality and the features of the Viking range. We worked with a local dealer to purchase one and everything kind of worked as advertised. We've had our range since November and the quality is very good. I like the way the burners work. However, it is difficult to adjust and calibrate the oven. It seems like the temperature is off on the oven and there’s no information in the instruction book on how to do that. Also, I didn't know that they were gonna change the range. I should have done some more homework as a consumer. The oven is not very deep, too, which is a disappointment. Still, these are just a couple of minor negatives. In general, we’re very pleased with our Viking range.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 13, 2019

    I had a Viking range 20 years ago. I was looking for a new gas range with certain features and Viking filled the spot. So far, I love the quality of the range that we received from Viking. I like that it’s simple, very direct, and does what it says it’s gonna do. I turn it on and off, and there are no hidden electronics to mess up. It has worked ever since we set it up, so it’s great. Also, I absolutely love the broiler. But any time that people buy something online and it’s being shipped from New York, nobody gives them a date on when their product is going to arrive and there’s a bit of tension that goes on with that. In this case, our product arrived two weeks later than what we were promised, so there was some angst with that. But scheduling was the only issue that we had and other than that, the people that I talked to were very nice and polite.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 12, 2019

    We bought a new-build and the Viking range was already installed in the house. Viking had a reputation that I heard of and the builder's use of that appliance increased our impression of the rest of the house. We really like and enjoy our Viking range, and we've only had minimal issues with it.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 11, 2019

    We've got Viking for the name brand. The purchasing experience was good and everything went smoothly. The Viking dealer was very helpful too. The range I got was a builder and it looked good although I haven't actually used it yet.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed Jan. 10, 2019

    My Viking Range was in the home when I bought it. The stove is fantastic except when you need something repaired, it takes them forever. The handle fell off so the whole door had to be replaced. The stove was under warranty and Viking responded quickly but it was hard to get the repairs done. My electric door is on backorder and when I asked them about how long the backorder was gonna be, no one could tell me anything. It was a breakdown in communication and they won’t give me the actual number of the Viking warehouse. I can call Viking customer service but I cannot get Viking warehouse to find out where they were gonna ship or when I could expect to get it. That has been going on for three to four weeks and it’s way too long for the price that I pay for.

    I cook every day and I love the way the range cooks but it’s all a racket because the stuff should not even be falling apart like this. I couldn’t even use my oven. I can use the stove but I can’t risk making the door work because the glass may actually fall. I knew about Viking before I moved into my home. It is a good brand but it’s way too expensive what I happen to go through for repairs. I also have a Viking refrigerator and the handle came off. They said they would have to replace the whole door for $500 and that part was no longer under warranty. So we Gorilla glued the handle back on and it was pretty good. Viking does what they’re supposed to do but when I need a repair, it’s awful.

    Thanks for your vote!
    Verified purchase
    Coverage

    Reviewed Jan. 9, 2019

    I decided to go with a Viking range for its design. It looks more industrial. When I purchased the range, the experience was easy. I've had it for about six weeks now and I like the way it heats so thoroughly. The only negative about my experience was that I bought a 5 Series Range and I didn’t know I needed to buy extra stainless steel knobs to make it look like the 7 Series because it wasn’t close to me at first. Also, I'm still waiting on a griddle cover. But other than that, all is good. The Viking range is a showpiece in the kitchen.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 8, 2019

    We were looking for new appliances and we went to look at Viking ranges. They had a deal where you buy a range and you get a free dishwasher tossed in so, we went for that. We like the range a lot. It is of high quality, better quality than the other ranges that we looked at. Plus, the Viking dealer's people were very, very helpful and they did everything on time. Now, my wife uses the range and she likes that she can control the flames so carefully from high to low. It's very controllable. I'm glad that we bought the Viking equipment. We plan to stay here in the house for many, many years and we hope that all these appliances last as long as we do.

    Thanks for your vote!
    Viking Ranges
    Response from Viking Ranges

    Thank you for sharing you experience with us. We are so glad to hear that you love your range.

    Verified purchase
    Customer ServiceStaffEase of Use

    Reviewed Jan. 7, 2019

    We went to a local appliance store and looked at a number of different brands and models. I did some research online. Ultimately, after the salesperson had described the aspects of each, we settled on the Viking. Viking has that kind of a household cache to it. It seemed to have a good track record. My wife is an interior designer so she has helped clients choose their appliances, and the feedback she has gotten has been positive too. We like the looks of the range and the burner configuration was to our liking.

    However, I wish it had a timer or a clock on it. We had to buy an auxiliary timer. Our previous stove had one and it was quite convenient. We had gotten used to that over the years so that was a bit inconvenient. Also, the dials are black on black, which makes it a bit tough to read. You have to get down low. If there was some contrast to the dials to make it easier to read, that would be an improvement. And the blower that cools the unit down is a bit annoying. It comes on a lot and lasts for quite a while.

    We had to make a service call because the igniter was not catching and it was spewing gas into the kitchen. We had to call the Fire Department the first time it happened. It happened over the Christmas vacation so repairmen weren’t open, and the one appliance repairman who services our entire county was backed up for three weeks. We had to live with that problem for three weeks and that was very frustrating. We did finally get the technician in, and he took the range all apart, moved the igniter closer to the gas outlet, and we haven’t had a problem with it since.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 6, 2019

    The Viking range was a perfect fit for our location. I love the stove top. It cranks up pretty quickly, but I’m very pleased with it. It fit our needs perfectly. We don’t have a gas so having a convection oven and the electric top allowed me to do some things that I couldn’t do before. We also bought a microwave and a dishwasher at the same time we bought the range and we're also happy with them.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 5, 2019

    We liked the Viking brand name and the look of their products. So, we redid our whole kitchen with all Viking and got their products through a dealer. Our Viking range is good and powerful but it is so much stronger than what I was used to, so I burned a pot early on. That has been a learning curve for me and I don't know if that’s in the materials because it’s sort of overwhelming when you get all new appliances and unpack from a renovation. That might be my fault but that could be somehow highlighted for other people.

    Also, there was a problem with the range's starter from the beginning so I had to have that repaired. One of the grate panels rusted, too and it was replaced. But the black on the replacement is a little different though and it doesn’t match the others if you look at it. Plus, a little piece fell off of one of the grates and I still have to glue it. I paid for it and Viking was supposed to send us two pieces of that but they sent only one. I also find it difficult to clean or get stuff off the stove top, although I try to not worry about it as much. That has been a bit of a learning curve as well. We have the Viking range for a little over two years so far and I don’t think that these problems should have happened. That is not what I would expect.

    Thanks for your vote!
    Verified purchase
    Ease of Use

    Reviewed Jan. 4, 2019

    We moved into a brand new condo and the Viking range was what was available. So far, I like the quality of the material, the ease of use and the look of it.

    Thanks for your vote!
    Verified purchase
    Installation & SetupPricePunctuality & Speed

    Reviewed Jan. 3, 2019

    I went to SR Appliances and I wanted something more high grade than Samsung, LG or anything like that. I'm very familiar with Viking and other brands but Viking stood out better to me in terms of price and value. SR Appliances was great to work with. I bought the range ahead of time. I picked it up and installed it along with my contractor. And then shortly after that, because we were going through some renovation, we didn’t want the range delivered until we were done. But the installation went well. The range is consistent and it cooks great. The BTUs in all the burners work great and cook evenly. I bake a lot and it just performs well. I’ve referred Viking to a couple of other people.

    Thanks for your vote!
    Verified purchase

    Reviewed Dec. 29, 2018

    The parts for our Viking Range are well made. The knobs are sturdy and the grates lift up so you can clean underneath. It is very functional. We use it all the time and we've been very happy with it. However, the oven is a little on the powerful side and it doesn't function as labeled. We have to turn the temperature down and reduce the cook time with any recipe that we are following. But we've learned to work with it and sometimes, it's helpful if we're cooking something very hot.

    Thanks for your vote!
    Verified purchase

    Reviewed Dec. 28, 2018

    My mom had a Viking range. I liked that it had the dual fuel and self-cleaning oven, so we got one too and we really like it. It is sturdy and seems very well-made, unlike some of those cheap or lower-end brands. I like all of its features. I like that the burner grates are individual, so they’re not so heavy to lift up. I saw that some other brands had only three burner grates or these were doubles, and I did not like having to pick up that heavy stuff. We went through Ferguson to buy our Viking range and they were great. We spent a lot of time looking into the range that we would buy because we just remodeled our whole kitchen and I’m hoping that our range will last for a very long time like my mom’s. I would recommend Viking.

    Thanks for your vote!
    Installation & SetupPriceReliability

    Reviewed Dec. 28, 2018

    When we remodeled our kitchen we splurged and bought a Viking range. In the eight years we've had it, we've had to replace the same part, DSI module, SEVEN TIMES...at an additional cost of nearly $3,000. Yet no one at Viking thinks there is anything wrong with our stove; we've simply had the bad luck of getting defective replacement electronic parts---seven times. And each time our oven goes out it's a good month and a half, sometimes two months, before we can get an authorized repairman out, get the replacement part ordered and another repair visit to install the new part. The part was just replaced three weeks ago and we used the stove exactly two times before it went out. Ridiculous! We are so disappointed. And fed up. We would've been better off keeping our old Kenmore range. For the price of our Viking, we could've purchased a brand new Kenmore every year, thrown it out and still be ahead. Don't waste your money on a Viking range.

    Thanks for your vote!
    Verified purchase
    Corey increased rating by 3 stars.
    Customer ServicePriceStaff
    After a positive interaction with Viking Ranges, Corey increased their star rating.

    Reviewed Dec. 25, 2018

    We just received a new Viking VDR5486GSS $13,419 dollar 48 Inch 5 Series Stainless Steel Dual Fuel Freestanding Range and we can’t even use it. Right from the factory it has two left the burners that leak gas, a main door oven that’s out of alignment and can’t be realigned as per service tech and a middle support piece that was missing screws and bent in. Called Viking and they are closed until January 2 which has ruined our Christmas and New Years plans. Then the 3rd party service company that does warranty work ** says the part will not be in until February yet the Viking rep I spoke to says all the ten parts are in stock but their company is closed until January 2nd. Customer service was nice and tried to get the parts expedited but failed to tell me that the 3rd party service provider needed to put the order in before 4:30 pm on Thurs Dec 20 because they closed the warehouse on Dec 21st.

    We just tried to bake biscuits in what is supposed to be the only working part, the oven in plain old bake mode. The top heating element comes on which burned the biscuits. The user manual shows that only the bottom element is supposed to come on. Extremely disappointed in this product and I just want to throw it in the trash as that is where it belongs. Something that costs $13,419 before tax should not have these rudimentary quality control issues. The Viking employees that built this trash should be ashamed of themselves! I can get a better quality product from the Big Box stores for a fraction of the cost.

    Thanks for your vote!
    Price

    Reviewed Dec. 23, 2018

    I bought Viking appliances because of their reputation but I can attest that it is not warranted. The oven does not bake evenly, makes constant clicking noises when heating, and sometimes just refuses to heat to the appropriate temperature. Very frustrated with this really expensive appliance.

    Thanks for your vote!
    Viking Ranges
    Response from Viking Ranges

    We are sorry to hear that you are having issues with your range. If you would like to contact our Customer Support department we will be happy to get you with an authorized servicer to see what can be done.

    Verified purchase

    Reviewed Dec. 20, 2018

    We’ve just moved into a new build and we got to pick the appliances, and the contractor ordered everything for us. I like the fact that the Viking range's rolling shelf that can roll in and out and I can actually adjust the height of it because a lot of ovens that I’ve seen before were fixed in a certain place. So, that’s handy and it seems to cook evenly. We like everything about it - the way it looks, the little lights that come on it, where the knobs are, and it also functions well. We’re very happy with it. It's of very good quality and it's worth spending the extra money.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Dec. 19, 2018

    I bought this condo and the Viking appliances were already here. I have used them for over a year now. However, I have one burner that is not working so I have to call somebody to get service on it. I usually have an interaction with the reps from Viking whenever I order water and air filters. Also, I have registered all the products.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 18, 2018

    We went into a store and found the Viking range to my liking. It has eight burners. All the other ones came with six and a griddle. I can do all eight burners with no griddle. Chuck was my dealer and he was absolutely wonderful. He listened to everything that we had to say, gave us input when we asked for it, and he wasn’t pushy. He didn’t try to give us something that we didn’t want.

    Thanks for your vote!
    Verified purchase
    StaffReliability

    Reviewed Dec. 16, 2018

    Viking Ranges offered the best indoor grill with the highest BTU's. While the model that I bought is no longer being made, it had the most heat capacity for gas grilling. However, the one I got came with defective parts and I didn't realize that until now. So I had a service done on it and the defective parts were just replaced. A woman named Samantha coordinated the whole thing. She's at corporate and was the reason that things went as smoothly as they did. She was understanding of my situation.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 15, 2018

    I wanted a good quality commercial-grade range that I could count on. I’ve been familiar with Viking for quite some time. The dealer we had was very professional. I had been to another dealer that was less than desirable to the point that I was almost insulted that they never even acknowledged that my wife and I were there. I researched and found the Athens Refrigeration. When we walked in the store, it was completely different. They were very patient and informative. They spent all the time that we needed and they would have spent more had I needed it.

    We bought an electric French door Viking oven and a range with the gas. We converted to gas when we made the change. We’re liking the gas more than the electric. We haven’t had our range long but so far I’m pleased with it. I also plan to visit the Viking store. I’ve been there before in Greenwood and the cooking school.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Dec. 14, 2018

    Our house was on fire and we had deadlines on different things to get done. We needed the liquid propane and so instead, we got natural gas and had to do the conversion and had to get reimbursed by the dealer. It was not a pleasant experience. Our house had a Viking Range in it so we had to buy a Viking Range to replace it. However, the dealers were terrible. We went to two different places and they both wanted to sell me something that isn’t in stock. They told me, “Oh, yeah. We can get it and we’ll have it in such and such period of time.” Then they wait 24 hours or so and then called me and said, “Oh, I am sorry. We just learned that this is backordered and you’re not gonna get it until hell freezes over.” So I canceled one order with one dealer, then went to another one but they pulled the same stunt on us. But it was nice that we got an extra microwave and a 5% rebate, both offered by Viking. Also, I like the small oven and the hood.

    Thanks for your vote!
    Verified purchase
    Customer ServiceReliability

    Reviewed Dec. 13, 2018

    The construction company of the management company of the unit that we moved into had decided to put Viking in. We have a Viking refrigerator and a Viking freezer, and they are definitely much better and more reliable. I like the features that they have now compared to the freezer and fridge that they had before.

    We've been using Viking since we moved in in July, and I don't feel good about the quality of the range. One of the five burners is completely defective, so that’s being replaced now as it’s part of the warranty. It has taken a very long time for the local company to get the part, come out and replace it, but they’re coming out next week. At the same time, two or three of the other burners are incredibly hard to ignite and turn on.

    A technician had come out to review the issue a couple of weeks ago and he said what we need to do is to maintain the unit, so we’ve done all of that. I’ve cleaned out all of the surrounding areas. Still, it doesn’t really matter because the burner is barely igniting and it’s becoming really difficult to kinda get it to start working reliably. So, he’s gonna look at the other burners when he comes out again. It’s like this issue back to the company that’s doing the service call. Basically, two of the other burners are going down the same path that the one that is completely defective went down, and my fear is that the two burners are also defunct. But the tech will confirm if it’s a service related issue or not. We have to wait and see what happens.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 12, 2018

    Viking Ranges is a name that speaks for itself. Everything I’ve ever heard has always been good. We went with them because of the reputation and we were dealing with the warehouse that had one Viking stove that was the right size and had the right looks of it. However, there were a lot of issues. One of the burners didn’t work and the oven would turn itself off after I turned it on. It also wouldn’t maintain the heat. It would be cold in the front and hot in the back. We had a company come in at first, but they kinda oversold themselves and they didn’t know what to do. They put it back together and said they couldn’t fix it. Another fellow from a different company came and we were super pleased with him. He was very professional and he knew his stuff. He seized up what was wrong. Our dilemma was we don’t have a gas line, so we had to go with propane and we bought a stove that was not propane.

    They had to alter it. The first company thought it was just a simple fix, but it wasn’t. They had to adjust all the frames. The second guy fixed it and ordered the parts, although it took forever to get the parts. But he consistently called us and said he was working on it. They were supposed to be coming and it did. He called, came, and fixed it. However, it was a new stove, so I don’t understand why it has so many things wrong with it. Everything’s working fine and it’s good now. It maintains temperature. I made some chocolate cookie chips and they came out great. On the bottom or on the top, they were perfect. It’s a wonderful stove, but I’m a little apprehensive to recommend it because of the start-up problems we had. It definitely was a problem when we got it and it was not lightweight. You don’t wanna be taking things in and out because it is a big stove, it is a double oven.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 11, 2018

    My wife is a good cook and she wanted to make sure that she had something that was good for baking that has a good stovetop on it. We decided to get a Viking range based on its resale value - I know a lot of homeowners who are looking at a kitchen recognize the Viking brand. We bought our unit online and it was delivered after a few days. The range is a great purchase and it is a nice addition to the kitchen. It's really dependable, cooks well, and its overall aesthetic is really pleasing. It has PowerPlus so we could boil water quickly and the griddle works really well as well. The ability to be able to cook two different things in the oven has also been a big plus, especially for Thanksgiving.

    Thanks for your vote!
    Verified purchase
    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Dec. 6, 2018

    I've used Viking for a couple of decades in my home. Viking's range has an 18,000 BTU burner on one side and the other ones are 15,000, whereas the main competitor, Wolf, has 15,000, 15,000, 9,000 and 5,000. However, I don’t like the new design. It used to be a more commercial-looking cookware and it has become more blingy now than it used to be. It also got shiny rings on it that I didn’t know I was gonna get. The quality is fine, though. I like the new slide-out drawers and that the light turns on when the door opens. The little lights that illuminate the numbers on the dials are nice. We have a Viking stove in our city home and we bought another one for our weekend home, and the new one doesn’t simmer as low as the old one.

    Viking's dealer just does the minimum. I ask a question and they give me one answer. They don’t try to be accommodating. Instead, they need to do value because they were the only one that would service the warranty in the area. Also, we had no choice but to buy the range from them. I ordered an eight-inch skirt on top of the back of the stove, but it didn’t arrive, so they had to come and install it and they had to come back again. They were not very flexible when they could come back. There was also a microwave that was a gift and I chose an install kit as a promotion gift, but they didn’t order the install kit even though I put in the form clearly. There were many steps to get the simplest order through.

    Being an old Viking customer, it's really tricky to get things repaired and the parts are extremely expensive. When I talked to a couple of dealers, they were pointing the client towards Wolf because they feel that Viking’s quality has dropped and that the repair is very expensive. In the end, I bought Viking because I wanted the 18,000 versus the 15,000-burner, and that’s what pushed me back towards going with Viking. We have a friend in the city that just renovated their apartment and they bought a Wolf. We asked them why they bought a Wolf and they said that the dealers told them that Viking has gone down and it is not what they used to be. We had an issue with the old one being that all the colors wear off after a while. All the markings rubbed off and the repair is lengthy and expensive. But other than that, it works fine.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed Dec. 5, 2018

    Viking Ranges has a good name and their product was what my wife wanted. The quality of the range that we bought from them is fine and we like its looks. We've only had it for a month or so and we haven’t done a whole lot of cooking or baking on it, but we’re happy with it. The Viking range, though, is very expensive.

    Thanks for your vote!

    Reviewed Dec. 4, 2018

    My Viking double oven is a piece of junk. It never properly worked. I've tried several times to get the ovens fixed and even the repairmen say that Viking is having serious manufacturing problems all related to maintaining heat. My cakes come out in a wavy shape because the heat isn't evenly distributed throughout the oven. The oven is so bad now that it can't stay heated; Thanksgiving turkey wouldn't cook because the oven couldn't sustain an even temperature after an hour or so. I tried turning on the convection and the fan wouldn't run. Just put in a pork loin roast, and the oven couldn't maintain its temperature. Another piece of meat destroyed by Viking. Piece of junk for $7,000!!

    Thanks for your vote!
    Verified purchase
    Installation & SetupPrice

    Reviewed Dec. 4, 2018

    I used to work in the restaurant biz and I’ve heard about Viking for a long time. I knew it was gonna be a good stove oven and I liked the way it looked. I keep on telling everybody it’s like my whole life I’ve been driving a beat up Datsun and now I’m driving a Volvo or Rolls-Royce. You can just feel how the quality is and it’s excellent. Also, I like its sturdiness, the rollout shelves, the LED lighting over the little controls, the handles and everything about it.

    My husband was good with Viking. He is a contractor and he did the installation. My plumber had roughed out the gas line, according to the install directions, and then when the actual oven showed up, you couldn’t install where that gas line was. My husband called Viking and explained the problem about their drawings. That went well but we had to move the gas line which was not great. Still, people should go for Viking Ranges. It’s an expense and it’s gonna be more expensive but it was the biggest choice I had to make. I looked at others like Wolf, BlueStar and American and I liked all of them but I decided on Viking and I’m very happy with my decision.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 3, 2018

    We had previously bought a house that had a Viking range and when my wife and I built a new house, we went with Viking again for our range. I bought my range online from Setzer’s and the experience was very good. The interactions with them were much better than with my local appliance dealer. The range's quality is very good. We went with the very basic model. It has no frills and does what it's supposed to do. I like the power burner it has which puts out a lot of heat on one burner.

    I chose Viking over Wolf mostly based on price and I chose Viking over Thermador based on the looks. However, when I was researching online, Viking had a really bad reputation for quality in the past years. It seemed like a lot of people had issues. Plus, when I talked to my local dealers they would really rather sell me something else. Viking needs to do something on that front. They could reassure consumers and dealers a bit more by providing an even longer warranty. Their customer service reps were fantastic though. When I call with questions, I always get someone from Mississippi who is very easy to talk to and communicate with. Overall, I'm happy with Viking Ranges.

    Thanks for your vote!
    Verified purchase

    Reviewed Dec. 2, 2018

    I love my range from Viking. It's beautiful, the way it works is very simple, and it's not electronic. The knob came off right away, though. But, I'm not gonna hassle with that because it's not that easy. It slipped into my counter and I'm not gonna pay someone because it keeps coming off. Also, the private place I bought the range from was not that great. They didn't advise me properly that with the microwave above the range, the heat from the range would eventually get the microwave digital reading to fail. The hood is inside the microwave and now, I'm having trouble with it. But I'm not gonna replace it with the same thing. So then, I would have to get a whole new configuration. Nevertheless, I would suggest my range to anyone. I've already told a friend about it and my friend bought the same one.

    Thanks for your vote!
    Customer ServiceCoverageStaff

    Reviewed Nov. 29, 2018

    Our Viking Adventure. In 2012 we started planning for a major remodel to our home, and part of this was gutting and updating the Kitchen. One of our choices for the kitchen update was an 8 burner (6+griddle) gas and electric range. We had always been Thermador and Sub Zero people having used these products with no issues in two previous homes for 25+ years.

    Viking had always had a big reputation in the range market so we decided to try one of their products and in early 2013 we purchased a new Viking range from Setzer's Appliance in Ocala, FL along with other non-Viking major appliances. The range was installed in fall of 2013 by a professional installer, along with all the other appliances, at a charge of 250$ per appliance. Initially we were thrilled with the new toys but then the igniters on the range had to be replaced. This was covered under warranty. Then the doors started sagging and wouldn't seal. Viking tried to fix this on two occasions but the issues never did get resolved.

    Then the small oven wouldn't maintain temperature, often being off as much as 100 degrees. The range was still under warranty and they attempted to fix this... they got it close but it never did work reliably. There were several service calls over the next few years, all documented and covered by warranty covering mainly issues with the ovens not working properly. We also had a very... irresponsible and grouchy, shall we say? local service person in the Gainesville, FL area.

    In August of 2018 the small oven again started not maintaining temp by more than 100 degrees. We called our local service man and he gave us an appointment time a week from that day... which he missed. We called him after the no show and he said "oops, I forgot.... be there by 1 tomorrow". He showed up, turned on the oven, borrowed a thermometer and said "the bad news is you need a new control board and it is 600$". We told him to hold off until we contacted Viking and he took his check for the service call and headed down the road.

    We contacted Viking and the service rep said to have the tech email him the info on the range so he could see if Viking could do anything despite the range being out of warranty "because of the extensive list of issues on the service history". We called the service tech and he said he was driving and would call back for the email address when he got back to his office. Never called. Called him a week later, again, driving... will call back when I can. Never called. This went on for almost 6 weeks before we contacted Viking again and laid it all out... he was very helpful and said, "Send me all this in writing and I will see what I can do and try to find you another service tech". After a month or so it boiled down to "sorry, nothing we can do" including apparently the inability to even provide another service tech in all of north Florida.

    We are now pursuing getting the range repaired on our own and with a rather bad opinion of our 13,000.00 Viking range. It may be petty but I take some small pleasure in knowing for a fact that at least three other couples purchased products from other makers after hearing about our experience over the last few years. So, while I know there must be a reason for Viking's reputation over the years I and my wife are... less than impressed.

    Thanks for your vote!

    Reviewed Nov. 28, 2018

    I purchased my Viking Range 8 years ago, the left side of the burners are no longer working. I have been informed that in order to get it repaired I will be out $2,000.00. When I emailed Viking Customer Care, I received the stock answer; so sorry it is out of the one year warranty. It saddens me that a high end product like Viking has no after care for their customers. In light of my experience I cannot recommend this product.

    Thanks for your vote!
    Verified purchase

    Reviewed Nov. 27, 2018

    I have a friend who is an appliance repairman and he helped me decide what I was gonna purchase for my new kitchen. I had heard of Viking before and he recommended them. I like the look of the stove that I got from them. I also like its quality, which is great. There’s no comparison between my Viking oven and the one that I had in the past, as I've never had anything of this quality before. The sturdiness of the range is my favorite feature. In addition, the burners are all very accurate and I like the way they burn. I would tell friends to go ahead and buy a Viking range.

    Thanks for your vote!
    Viking Ranges
    Response from Viking Ranges

    Thank you for your comments. Viking is pleased to hear that you are enjoying your new oven.

    Verified purchase
    CoveragePrice

    Reviewed Nov. 25, 2018

    We bought the Viking Series 7 48” Dual fuel range with the ViChrome griddle for our remodel. The range looks really good, unfortunately we need one that works as well. Let me start with what works well. The burners are very nice, delivering consistent heat. The stove top is easy to clean with few nooks and crannies. Now for the things that don’t work well. The ViChrome griddle looks good but a horrible surface to cook on. The only thing that doesn’t stick like superglue to the surface is pancakes, as long as we use ghee. Any other fat or oil does not work at all. The surface is very difficult to clean. The griddle itself has a problem that there is a high temperature difference between front and back. The back will burn things while the front will undercook. Only about a 6” piece of the griddle cooks at the set temp. I had the workings of the griddle changed out by Viking service but it did not change a thing. We gave up using it as it’s not worth the trouble.

    By far the biggest disappointments are the two electric ovens. There is also a large temp difference between front and back of the ovens, upwards of 10 degrees. This too was addressed by Viking service but no change. The only way to get even cooking is to manually rotate the dish. The convection fan sounds like a jet engine and makes this very large range shake. Viking service replaced the fan in the larger oven but it shakes now more than ever. We gave up using the convection ovens as the noise and shaking are just too much to stomach particularly given the $15,000 price tag.

    Finally, each oven has a heating element at the top which shuts off when oven reaches temperature, unfortunately it will kick on during cooking when oven is at temp and proceed to burn whatever it is we are cooking. I lost count of how many dishes have been ruined by this. We have to watch the heating element constantly to insure the dishes don’t burn. The range looks great, but what a huge disappointment. I am a second generation Viking customer, growing up with the older models that built the great Viking name. There will not be a third generation Viking customer in my family. There are better products out there a 1/4th the price.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 25, 2018

    We have known Viking for many years. The Viking Range was high-end quality and we wanted a commercial type of stove. We bought it from a dealer who was very nice and helpful to us. So far, the range is wonderful. The oven cooks very quickly and it’s different from any other ovens I’ve ever had. I like the convection in it. I also like the fact that we have the grate on top where we could grill. Although we bought that separately from the stove, you could grill things on it and make pancakes on the other side. The oven is sturdy and easy to clean. But I'm not too happy about the shelves. They don't come out very easily and they stick out a bit. You can't get a round pizza pan in there. Also, the fascia came bent twice. It came right off the box that way. So the second time, we just had the installer push it back up. But all in all, our experience with Viking has been pretty satisfying. The oven works very well as far as cooking food.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed Nov. 24, 2018

    I'd heard of Viking's reputation and I went with them for the rebates. I’m having a problem with their microwave as the tape over the keypad is bubbling. I contacted Viking and they referred me to another company to come fix it. I was in contact with that company twice and they said, “Can you send us pictures of it so we know what our repairman is looking at?” And I did, but it’s been close to two weeks and I haven’t heard back from them. Nonetheless, I'm very happy with the range. I like how the burners are raised, so it makes it easier to clean. It’s expensive, but if you’re going to really indulge in cooking and you want longevity, then it’s worth it.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed Nov. 21, 2018

    My parents have a Viking appliance and Viking has brand recognition. The quality of their product is definitely good. I like the Viking range that we bought and we enjoy it. I like that its burners are brass. Also, its price is fit for our lifestyle.

    Thanks for your vote!
    Customer ServiceInstallation & SetupStaffReliability

    Reviewed Nov. 9, 2018

    Of the three Viking appliances I recently purchased, I love the range and dishwasher, however this is a 1-star review and that is due to the refrigerator having been nothing but problems. Viking sent a 3rd party repair person to correct the issue. Due to my location (apparently) it took the repair company 2 weeks to get out here, 5 weeks to order parts and another week to return. I live an hour outside of Pittsburgh and an hour from Cleveland, so the location really shouldn't be a problem.

    However, I waited 2 months to get the refrigerator fixed (it freezes our food - even when set to 37 degrees). The problem still persists. I called Viking Customer Care again today, and expressed my frustration not only with the quality of the product, but also the time it took (2 months) to get the repair parts installed and that didn't even fix the issue. I think Viking refrigerators are generally great, but I got a defective unit. And rather than send me a replacement unit (since we've already gone down the repair path). Viking is sending another repair technician to my home.

    The customer care representative, asked for my serial number. After providing it, she indicated that it wasn't valid - which she confirmed later on in our conversation that it was indeed correct. I also had to repeat my address several times. When she would look up a service option, and return to the screen she told me my address was gone. My appliances are all registered on Viking's website, why the customer care representative wasn't able to pull my information from that or from my previous support case seems counter-intuitive. For a supposed higher quality appliance, I'm disappointed I wasn't provided higher quality of service. And I have to wonder how many times I'll be doing this until my refrigerator works as advertised, or until I give up and get rid of the unit. I NEVER had this issue with my Sub-Zero!

    Thanks for your vote!
    Verified purchase
    Installation & SetupStaff

    Reviewed Nov. 6, 2018

    So, new refrigerator and freezer to replace a defective Viking product previously installed. The installers were amateurs. They came by to survey the house to make certain they could get the equipment in, but still brought the wrong equipment to get the units in the house. They also did not bring the correct tools to complete the installation. They had to borrow from another contractor that I had working at the house and from me to get the units installed. Totally unacceptable. Finally installed, and the freezer doesn't make ice, really???

    After two additional trips, someone determines that the wrong switch was installed on the freezer by the factory. It took over 5 WEEKS to get this resolved, TOTALLY UNACCEPTABLE. I tried to buy American and local, I live in Mississippi, but I get torpedoed by Viking's total ineptitude at building products and by Viking's installation agent's complete incompetence. I will NEVER recommend Viking for ANYTHING. Your products are totally inferior and installation is an abomination.

    Thanks for your vote!
    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 2, 2018

    We were replacing our old Thermador and I assumed Viking was a fairly good product. I like the look of them but I’m a little disappointed. It is not very good and I would tell others to rethink their decision to buy one. My oven has been installed for two months and I have had repairmen here for the last two months as well. Hinges on the oven were bent. They finally came and fixed that. But they had to get the feet for the oven because they didn’t have them when they installed the oven.

    Now, I’m having a problem with my burners. It has taken me two visits and they’re still not fixed. And every time they come out, there is a time period in between of two weeks. Then the repairman was telling me today that it is going to take probably another two weeks. When he came out previously, he seemed to have been of the forethought that what he was being told was not gonna fix it. And yet, he was still told to come out here and do it. So he came out here and did he was told but it still didn’t work. Now, they have to order all new burners.

    It's just ongoing after two months. It’s been a roundabout, circular motion here with this whole thing. I was very angry to begin with but now, I don’t even know anymore. It’s two months and $10,000, and I haven’t really even used the oven. Viking also needs to be more responsive. Initially, they kept calling to ask if everything was good and I kept saying no. It was great that they called but then it wavered and petered out. Viking has dropped off as far as calling to see if anything has been done and now, it’s me dealing with the repair people.

    Thanks for your vote!
    Verified purchase

    Reviewed Oct. 31, 2018

    We had a Viking in our town home a number of years ago. We decided to buy from them because of their reputation and the fact that we like having the range with glass. The range has been awesome. It’s bigger and it’s a great brand. I would recommend it.

    Thanks for your vote!
    Verified purchase
    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed Oct. 30, 2018

    My Viking range is great. I love the ease of how quickly it cooks. It's not necessarily the easiest to install but everything's worked out fine. I've had a couple of issues but it's been more from shipping than anything. I reached out to the dealer that I purchased the range from, and then a guy came out from a three-week sabbatical and I haven't heard back from them. I'm also supposed to get a rebate but I can't get anybody to call me back about it. Viking is obviously very busy and they're stretched a little thin, but it's frustrating because nobody seems to respond.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Oct. 30, 2018

    I bought a house with a Viking range and so far, so good. The Viking reps came in and they did a great job. There are two ovens and I'm satisfied. Viking is great.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 29, 2018

    I saw the Viking range in the store and I liked the look of it. When I bought it, the dealer had good service and turnaround time. So far, it seems to be a very good product.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 28, 2018

    I’ve known about Viking Ranges for a long time and I like the features of the Series 7. I bought my range from Bade Appliances where they had it on display. The quality of the range is very good and the convection bake is my favorite feature. I use it everyday to cook some chicken for my dog, and it’s very fast. The chicken comes out very flavorful and moist too.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Oct. 28, 2018

    I have had a fine experience with Viking so far. Their reputation made me go with them over other retailers, and their reps are very helpful. I called about changing the color and getting a different cover for it, and my interaction with them went well.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Oct. 27, 2018

    I like the way the Viking ranges look and the salespeople were very nice. But the company that I bought my range from hired out delivery people. And they were a nightmare. They're not in-house so they had no clue and they didn't set up my range. But once I got my appliances, I was satisfied. All my kitchen is Viking and II'm really happy with my appliances. I bought an electric, five-burner convection since I live in a townhome and we're not allowed to have gas. I've had the range for about two months now and so far, everything has been excellent. My favorite feature of all time is the rack in the oven that's on hinges. You can pull it out completely without pulling it from the sides. You can extend the rack stand.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Oct. 26, 2018

    We like that Vikings were brushed stainless. So, that fits with our current appliances. They have a nice, clean, sort of no-frills look. We got the ceramic top mostly because we don't have any venting in our house, and it would be a real rigamarole to put in. We would have preferred the gas range, but so far, the ceramic range is working really, really well for us. It's easy to clean and it looks nice all the time. It works like a champ, so we're really tickled with it.

    The Vikings dealer was wonderful. Everybody was very knowledgeable, and they understood our specific constraints. Once we saw the Viking line, we really wanted to stay with it, and they were able to match us up with what we needed. We also purchased a Viking dishwasher at the same time and I registered both appliances. During the registration, there were a couple of numbers missing from serial numbers that didn't match up. That was a bit of a hassle, and I couldn't really complete the registration online without some help from tech support. But overall, I'm very satisfied with Vikings.

    Thanks for your vote!
    Viking Ranges
    Response from Viking Ranges

    Thank you for your review. Viking is very happy to hear about your experience and joy with your unit.

    Verified purchase
    Customer Service

    Reviewed Oct. 25, 2018

    We had a Viking range before and it was over 20 years old, so we figured that if something worked for 20 years, we'd buy another one. We purchased it around April of last year and we're totally disappointed with it. Around March of this year, we had to call Appliance World because it wasn’t working. Then we called them again last month for the same exact reason. Now we have to pay for it because it’s not under warranty. I contacted Viking itself and I’m still waiting on somebody to respond to my concern.

    Thanks for your vote!
    Customer Service

    Reviewed Oct. 24, 2018

    I purchased a Viking 30" electric cooktop Model RVEC3305BSB. It was installed and after they left, I turn on the stove to cook. One of the lights remained ON indicating that the heating element is HOT when the stove is not even on (the light stayed on since then, and it still on). I called Viking and they send someone to "fix" the issue. The guy said they had to order the part and it was going to take a week. His words "hopefully" that's the issue, if it's not then Viking will switch it for another one. I called to get the status and this time they said 10 days! I called Viking to complain and they said it was expedited to a week. It is not what I expected from a brand like Viking. I bought a new appliance, and yet it has to be fixed, why not replace it with one that has no issues and save us all the inconvenience of all these calls and following up? I am frustrated and disappointed with how this was handle.

    Thanks for your vote!
    Viking Ranges
    Response from Viking Ranges

    Viking is sorry to hear about the issues that you had with your cooktop. We make every effort to manufacture products of the highest quality. Unfortunately, in spite of all precautions taken to ensure the reliability of our product failures may occur and we do rely on our warranty in these instances.

    Verified purchase

    Reviewed Oct. 24, 2018

    I got a Viking range, dishwasher and a smaller baking oven. The dealer was knowledgeable and my experience in dealing with him was good. The range has a griddle in the middle which is a high polished stainless look and I liked that. It is super easy to clean and it looks brand spanking new, spotless and shiny after I clean it. I also like how underneath where the burners are, it's like a black enamel, so it's easy to hide whenever it's not so clean. Also, I like the quality of Viking a lot and so far, I’ve been happy with all the Viking products that I have.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 23, 2018

    I wanted a Viking since I was a kid and I know that they have the reputation for being the best stove. A few times that I’ve seen them, they seemed to cook the best. However, I'm disappointed with the stove that I got. I’ve called them a couple of times for an issue that I’m having. I’ve had the stove since May and it’s not working correctly still. I have a 36-inch stove and it has a long piece of metal on the bottom. When you bake with a sheet pan, it sometimes pops so when I heat up the oven, once before it gets to a temperature, it makes this bang that shakes the whole house. Apparently, there was some kind of fix order, but they’re still going back and forth with me about whether to fix it or how they’re gonna fix it. I contacted their service company and someone came out to take a look at it. It was a younger guy and he said that it's the way the metal is and there’s not really a fix for it.

    Then they called me and said that he wasn’t advised of what the fix was at that time and that they have to send somebody back out because the holidays are coming quickly and I still have a stove that doesn’t work. I can still use the stove, but I can’t pull my racks out of my oven, which I’m used to doing when cooking. If I have to take the pan out, the racks do not line up right, so I can’t take them out. I’m constantly reaching into a hot stove and it’s a hazard.

    On the other hand, their reps are very courteous and they’re great. It’s easy to get someone on the phone, they make appointments, and they have certified people that can come out to fix it, but the process is very slow. I wish they would move a little bit quicker when it comes to service considering the amount of money that I paid for this thing. I expect top-of-the-line service and at this point, my issue should be resolved. Other than that, I would still recommend Viking and it’s still my favorite brand. The stove works quicker than any other stove. It boils water in 60 seconds and it’s unreal. It’s almost too powerful to the point where I had to relearn how to cook. I was burning things initially because I couldn’t get over how strong it is.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Oct. 23, 2018

    We bought the Viking stove through Setzer's and as a part of getting that, we also got a dishwasher. It was a deal they had going on. But the dishwasher has a gasket down the side which slid down and got bent. So we contacted Setzer's and told them, and they contacted Viking. It was really strange though. They sent us a note saying that someone was gonna come out and I thought it was crazy. They were coming out to put a gasket on, which was something that I feel like we could do. But okay. They could do whatever they wanted to do.

    But when the guy came from Viking, his work order said that we had a gas leak and that was why they came. It was really strange. I told him we didn't have a gas leak and that we just needed the plastic gasket piece. He said he he was gonna order it but it’s been three weeks and we still haven’t gotten it. So I probably need to check on it. That aside, he was super nice and really helpful. He even showed us a few things about the stove that we didn’t realize it could do.

    And even with that, I would absolutely recommend Viking. It has always been my husband’s dream stove. He’s a builder and when he would build upscale houses, they always seemed to have Viking appliances. So when we were building our house, that was his thing. If it was possible, he really wanted the huge six-burner Viking stove. Viking is definitely a pricier stove but it’s worth the money. The quality is good, and the unit is beautiful and substantial. We love it, particularly the six burners on the cooktop. You can have plenty of things going at one time, and that makes it easy.

    Thanks for your vote!
    Price

    Reviewed Oct. 22, 2018

    Very bad experience with Viking Designer Electric Range. All the burners of this Electric Range got bad one by one. We bought full set of kitchen appliances from Viking in 2012 December and nothing is satisfactory! Not a choice out there in terms of tech repair. We have to always call Executive Appliance and repair is very costly including parts! Me and my husband repent for our bad decision to go with Viking Appliances! Microwave’s door opener broke and now it’s not warming up and tech says that it will cost $600 to get it repaired. We give it???

    Thanks for your vote!
    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Oct. 22, 2018

    Viking's reputation is certainly solid, and from looking at their reputation and their reviews, I thought that they might be the best one. I bought a Viking range from Nebraska Furniture Mart in Des Moines, Iowa six months ago. But it took a while before we got it as we waited for the installation. The installers did a good job though. We also had an issue with the unit but that was because we didn't read the directions as well as we should've had. We didn't clean the unit up first and we had a smelly oven. But they sorted it out for us and our interaction with the customer service team was good. That aside, the quality is excellent and overall, the Viking range performs much better than our previous one. I'd certainly tell others to check Viking out.

    Thanks for your vote!
    Verified purchase

    Reviewed Oct. 21, 2018

    I had a Viking range in a prior house for many years and liked it. It has been great. So, when my husband wanted a gas range and I was looking for a more professional one, we bought a Viking again. We liked the look and the functionality of it. I also like the griddle part which is a nice new feature of it. And the rebate process was really simple, too.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 21, 2018

    We went to a home remodeling show and we liked the way Viking Ranges looked. Aside from that, it was a pro stove with a high performance. We were buying a whole kitchen worth of appliances and the guy that helped us at the Viking dealer was very helpful in picking out all the different models and various other things we wanted to get. He had some good ideas and suggestions about things, so it was all good.

    We love the quality of the range but the oven igniters kept turning off by themselves, so we had to do a warranty claim. I called Viking directly and they had someone out. Half an hour later, he was done. The igniters were off location and the guy bent them. He knew what he was doing and he also pointed out that one of the four rubber mounting buttons was missing on the grill tops. He told us to call Viking and they would send us a new one for free. He did more than what he was supposed to do. The experience with Viking was all positive and if you can afford it, you should get it.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 20, 2018

    Friends who had Viking in the past had good things to say. But it was the quality and the nice looks of it that made me decide to go with them. However, I was surprised that the hinges on the door had to be replaced so soon. The oven is about three and a half years and their warranty was only three years. The dealer was great though. When they called, they were engaged and got back to me right away. The oven is great. It has a good temperature and it feels very durable. Overall, I had a good experience with Viking. I'll definitely call them again if I ever should.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 19, 2018

    The Viking range is a great product and most of all, they have great customer service. I had some problems with the first Viking range from the beginning when we bought it. But things like that happen and the way it was handled was very good. Overall, the experience in terms of the customer service, getting everything done and changing the range was excellent. They listened and paid attention to the problem that I told them we had with the range. And they acted on it. That aside, the quality is very good. I like the style and the look of the product and my favorite feature is the oven. I did not have the convection oven before and I like that I can have both features now, conventional and convection, as well as the different settings. Whenever I cook or bake, it comes out better.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 19, 2018

    I had a Viking for 24 years and it worked for a long time. I never had any problems with them so that was good. I remodeled the kitchen and I now have a range so it’s getting used to having one oven below instead of two small ovens off to the side. I ordered it online and it worked out fine.

    Thanks for your vote!
    Verified purchase

    Reviewed Oct. 18, 2018

    Viking is a great product. It was for the home that I built and sold as the people there wanted higher-end appliances, and it was a brand new one.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 17, 2018

    I love to cook. My next-door neighbor used to be a head chef for a French restaurant in New York City and she has a Viking. So I was looking at getting one. At the time, I was also looking at Wolf and an Italian stove. But the guy at the Appliances Connection down in New Jersey talked me into buying the Viking. I heard that Viking had some issues back and he convinced me that those issues had been resolved. So I believed him and I bought it. But I've been frustrated a little bit because it came not working. The small stove would ignite but it would go out and it would keep trying to ignite over and over again. I called Viking and I registered it, but she told me they didn't have anyone who repairs it in our area. I told her my next-door neighbor has a stove and that I'd ask her. But the woman said no and never followed through with getting someone to repair it.

    However, the people I bought this stove from, Appliances Connection, stepped up and found a repairman. They organized the repair and now it is fixed. I'm very happy. But someone needs to talk to Viking's service department rep. Other than that, the quality of my Viking range is fantastic and the cooking capacity is awesome. I would recommend it.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingStaff

    Reviewed Oct. 17, 2018

    We were deciding on Wolf and Viking, but we chose Viking because of the reputation, quality, and the offers they put in there at Best Buy. Those made it easy for us to make a decision. The sales reps were very great and knowledgeable. They knew what they were doing and gave us so much options. I love the range. However, I've never used the griddle yet because I need to clean first and make it shiny but there were still some residue coming up. Other than that, anybody can go closing their eyes and they can buy the Viking. It's very good quality-wise.

    Thanks for your vote!
    Viking Ranges
    Response from Viking Ranges

    Thank you for taking the time to let us know about your experience with Viking. We are happy to hear how much you love your range.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Oct. 16, 2018

    I’m a foodie who cooks and I’ve been wanting a Viking range for more than 20 years. There are foodies who eat and wanna go to fancy places, but I’m the cooking kind. The quality of my Viking products is outstanding and insanely amazing. I like the quality of the Viking range and the infrared broilers of the oven. So far, my absolute favorite is my TurboChef oven. It cooks 15 times as fast as usual and that’s really good for a working person.

    The interactions that I had with Plessers, the Viking dealer that I bought the products from, was not as good though. One of the reasons that I went to that store was because Appliance World, the place that I would have gone to which was near to my home, only had a Viking two-year warranty. I wanted an extended warranty for at least 10 years, but they didn’t offer that. Appliance World is a topnotch store and I went there several times asking my questions, although I knew I wasn’t gonna buy the Viking products there because they didn’t offer the extended warranty. I bought the Viking products at Plessers because they threw in the extended warranty. I knew that if we got something, they would be very generous with the extended warranty. If they didn’t absorb it, they would do something kinder. But they didn't know the product that well, so I had to make myself very aware.

    I had read a lot about Viking's products and I also called Viking to ask my questions. I bought a 40-inch range, double ovens with the TurboChef, and a refrigerator. I also got two free microwaves even though I only needed one. But we have not always had great luck with those things, so having a spare is not a bad thing. If one of them breaks, I would have a replacement. Viking had a promotion and depending on what I spent, I got something free. I could get a free dishwasher or any of the four models of microwave free as well. With what I was buying, I could get two microwaves. But Plessers was not very aware of the Viking promotion. They were aware that I could get a free dishwasher, but they were not aware that I could get two free microwaves. They kept trying to give me a dishwasher and I didn’t want it because it's a European product and doesn’t have heated drying, and that’s not helpful.

    Another thing was that after we ordered the appliances and paid for them well ahead of when they were placed because they were brand new, we took out three rooms and made a big kitchen. So, there was a lot of construction going on, but the appliances were the easiest thing for me to pick out and the tile and other items were much harder. When the kitchen had been designed, but still on paper, and I was with the kitchen designers and the contractor, I called Plessers up and I told them that if I buy an Advantium speed oven, which is a quarter of the price of a Viking TurboChef, it also acts as microwave. I asked them whether the TurboChef also did that and they said that it definitely does.

    At the last minute, however, after the kitchen design was done, I gave Viking a quick call and asked them that question again because I was not so comfortable with Plessers. Vikings said that the TurboChef does not function as a microwave, but I can get a free microwave. So, that was a hassle because the kitchen design had to be changed. I told our contractor to figure that out and it was done, but it shouldn’t have gone that way. The Plessers guys should have known what they were doing. I’m sure they took a Viking class, but they didn’t do their homework.

    On the other hand, when I was worried about some of the stuff that I had read on the TurboChef such as its breaking, a young woman at Appliance World told me that a lot of that was because people were not upgrading their electrical systems, circuit box or electric lines for this appliance which sucked in a lot of power. So, they were shorting it out and that was the main problem. I was impressed that this young lady popped that off on top of our head. She said they had that problem in the beginning too, until they realized that they couldn’t use the same electrical system for this appliance as everybody else did for other appliances. Appliance World is a huge and gorgeous store. I roamed around there for a good hour and the staff was really nice. They have kitchens set up all over the place and they can demonstrate things for the customer.

    Viking itself and Appliance World were great. The staff at Plessers was really nice too and they could not have been nicer. Also, the appliances that we got from them were so great. But we had a disappointing buying experience with them. They need an education course on the Viking appliances because if they’re gonna sell things that are this high-end and expensive, they need to know what they’re talking about, but they didn’t. Nevertheless, I would tell people to buy Viking if they can.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Oct. 15, 2018

    We purchased a newly built home and had all Viking appliances installed. The range puts out good heat but the oven is definitely malfunctioning. It cycles every minute no matter what temperature you set it to so if I am baking something that takes 2 hours, I'll hear the igniter click and the flame come on over 100 times. I don't know if it's because the flame is reigniting so often but the smell of gas is so strong. Also, the door gets so hot you can't even touch it without wearing an oven mitt.

    All of these make me afraid to use the oven. I called Viking and they've sent out the same repair person twice who told me that the cycling every minute is normal and the door is supposed to get hot because heat radiates. I understand heat radiates but it shouldn't get so hot you can burn yourself. What happens if children accidentally get close to the oven? I also don't understand why for a supposed high end oven, the temperature can't be maintained for more than a minute when the flame goes out before it reignites again. And since it's cycling every minute no matter what temp you set it to and regardless if you leave the oven door closed for 2 hours (yes, we tested it with the door closed for 2 hours to make sure we weren't losing heat from opening the door), it doesn't seem like the cycling is temperature related at all.

    When I call Viking, they tell me this is NOT normal and a repair person needs to come out to make adjustments. They've sent the same repair person twice who insists this is normal. I called again today and asked for a different company. The same person has been scheduled to come out tomorrow, who'll likely tell me again that this is what I have to get use to with this oven.

    This oven is a hazard. You'll either be afraid to use it or you'll end up burning yourself or inhaling carbon monoxide fumes. I had to turn the oven off yesterday because I got a terrible headache from the fumes. I am writing this to advise everyone to not buy a Viking. Also, now it is documented that these issues existed in the event something bad happens.

    Thanks for your vote!
    Verified purchase
    Ease of Use

    Reviewed Oct. 15, 2018

    My husband is a cook and this is our last house. He wanted his kitchen like how he wanted it so he bought a Viking range and the dealer was fabulous. The overall quality of the range is fabulous too and I like its ease of use.

    Thanks for your vote!
    Verified purchase

    Reviewed Oct. 14, 2018

    I liked Viking's name and reputation. The quality of the range that I got is excellent. I really like the six burners on the top and the control that I have when I'm cooking. However, cleaning the range is like an event. I don't like doing it very often because it's so much work. I have to take all the six burners off individually and have to clean them. Then, I have to take those little things underneath the burners that catch everything. You have to take all six of those off and clean them, then dry them after which you wipe down the stove. You then take everything out from the crumb catcher underneath.

    I've had other ranges where the grates are one piece, you pick them, lean it up against your backsplash, wipe it down, put it down, and you're done. With this range, my husband and I always yell about who's gonna clean it. So, consequently, we just let it go. We would clean it maybe once a week cause I can't do that every single time I cook. I just wipe it down and wait until Sunday to clean it.

    Thanks for your vote!
    Verified purchase

    Reviewed Oct. 13, 2018

    I owned a 48-inch Thermador that we bought 20 years ago. Some of the burners were going out, and so we started researching for a new one. I bought my Viking range on the 27th of July. When I got my range, I never got a manual. I called and spoke with a gal. She told me I could download it. It's like 30 something pages. I paid $12,000 for a range and they're telling me I need to download 30 something pages for me to have a manual? After fighting with me, she said she would have someone send me a manual. But I've never received a manual. I like my range though and I definitely like it better than my Thermador. It's easier to clean too.

    Thanks for your vote!

    Reviewed Oct. 12, 2018

    I spend nearly $12,000 in a complete new Viking set (Range, Fridge, Dishwasher and hood). In less than 2 years the technician has come to my house 3 times. The oven didn't self regulate and eventually the thermostat had to be replaced. The digital display on the dishwasher looks like it is in Japanese and the freezer drawer in the fridge needs to be adjusted every 2 weeks. It is a weekend home so you can imagine how much use it got since it was installed. I am being told that all labor is on me. Their customer support was courteous, but denied point black any responsibility. If you buy it, is just for the looks. The quality is certainly not there! And they should not announce themselves as a premium or high quality brand.

    Thanks for your vote!
    Verified purchase

    Reviewed Oct. 12, 2018

    I bought a Viking range from a developer. I'm confused by the contraction noise that I hear when I put the oven on, but other than that, the unit is great. I would recommend Viking Ranges.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 11, 2018

    I bought a house that had Viking appliances and one of them was a range. Its quality is great and I like the size. Plus, the burners are easily adjustable and I can find the exact heat I need. The appliances are good but they need to have more knowledgeable repair people and a more formal contact procedure in Canada. I've had experience with other larger companies where you call a head office and they provide you with your repair. And it was not the experience I had with Viking. I had to find my own and I found an excellent repairman, but it took a long time for me to find him.

    Thanks for your vote!

    Reviewed Oct. 10, 2018

    My Viking stove is a nightmare. Firstly one of the gas hobs wouldn’t light properly. Although repaired by Viking it is still temperamental and flares up. But now my door won’t stay closed. The hinges are faulty! This stove is barely used as I travel much. They are less than 2 years old!!! Customer support was horrendous. Back orders for these parts means won’t deliver until sometime in November. Ordered on October 1. The cost is $568.79!!! Are they gold plated??? I did not chose these appliances for my new home. I will NEVER buy their products! This is only one repair company in my entire area that will service them. I wonder why???

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed Oct. 10, 2018

    I had one gas stove and I wanted something that was a quality electric. Originally, I was gonna go with a Frigidaire and I knew they have ones that have a dual oven and maybe even a little pizza oven. But when I saw what Viking had to offer and the kind of deal I was getting, I went out of my original price range and got the quality product. I knew the quality and the reputation that they had. I also liked the features and the style.

    But when I looked at the unit, it didn't look like the door was squared up. So I called it in to have them come out and adjust the door. I almost hated to do that but Viking is the Mercedes of ovens. I spent that kind of money and I expected everything to fit right and be squared up. When the technician came out, he took pictures of it, documented it and figured out what the problem was. It wasn't the door. It was the bezel, which he ordered. But he had also tried to see if there were ways that he could fix it without having to do it, but he couldn't. Then he came back another time but they had sent the wrong bezel. It didn’t fit because it didn’t have the right number of holes for the knobs. So he’s gonna come back out again and it will eventually get fixed.

    It's taking a little while but that's okay. It took a little while to get the oven built in the first place too. I was on the waiting list with the manufacturer first and then with the company I bought it from. I also got free shipping, which meant that the range took weeks to get here but that was okay. Besides, the company is backing up their product and I've got a lot of respect for the company so far. If they keep the guy coming out here until the unit gets fixed, there won't be any problems. So far, I am happy. The range is very impressive. The idea is that this is not gonna be a throwaway one. The other one that came with the house was 17 years old and it hit the trash can. But hopefully, this one will last for many years and it’s one that’s worth repairing if something goes wrong. I also got a backsplash and a Viking dishwasher, and a friend of mine took a picture of the setup. He got a bunch of likes on Facebook.

    Thanks for your vote!
    Verified purchase
    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Oct. 9, 2018

    Viking had a floor model refrigerator that was at a good price. However, when I open the drawer where the ice bucket is in the freezer, 90% of the time, it kicks ice cubes underneath the basket of the freezer. I have to get down on my hands and knees and dig to get the ice cubes out. I can't close the freezer drawer until I get the ice cubes out.

    Also, that time, they were including an above-range convection microwave free with purchasing a range. However, the Viking dealer was a little slow to respond to things. She was very nice and pleasant but it could take her days to get back to me. So far, the range seems to be of good quality and the induction cooktop has been my favorite. But then, there's a defect in the left front corner of the stainless which was noted on the day of installation.

    There's also a problem with the mechanism that I use to open the microwave. It's not level. Viking promptly got people out to look at the issues. They've ordered the parts but it's been well over a month and none of my issues have been fixed. Furthermore, the front piece of the range needs to be replaced and it's still on back order. Nevertheless, Viking's products are well made. I looked at some GE Cafe French drawer type refrigerators and the pullout drawers were very teeny. It felt very unsecure when I pulled it out. On the other hand, Viking's appliances seem like good heavy quality products.

    Thanks for your vote!
    Viking Ranges
    Response from Viking Ranges

    Thank you for your review. Viking is truly sorry to hear that you are having issues. We will have a customer care Advocate contact you shortly to see how we can assist.

    Verified purchase

    Reviewed Oct. 8, 2018

    Viking had a reputation to have a good quality and reliable product. Also, they're a national brand, so they're well-known. But we're a little disillusioned with our Viking range. We had some problems with it when we got it and we got the runaround from Viking getting it repaired, so it was kind of an arduous process. I purchased an extended warranty from the company that we bought it from and when we had the problem, we called the extended warranty company. They said they wouldn't take care of it because we're not out of our two-year warranty with Viking. So I had to go to Viking and Viking couldn’t find a local repair company in the area to repair it. Other than that, it's hard to light the burners. I won't buy Viking again.

    Thanks for your vote!
    Verified purchase

    Reviewed Oct. 2, 2018

    D3 Range. Reliable, beautiful, and I love the long center burner. I put my huge Le Creuset dutch oven on the center and the even and quick heating for the entire pot makes for a delicious stew or soup much quicker than on a regular burner.

    Thanks for your vote!
    Verified purchase
    Customer ServiceInstallation & SetupPriceOnline & App

    Reviewed Oct. 2, 2018

    We purchased a Viking Gas Range this summer for our kitchen renovation. We were excited about our purchase as we had saved up for this particular gas range. After install, we have been less than impressed. When preheating, the gas oven makes a very loud bang! (As if metal is expanding inside.) It scares me every time I hear it, even though I know it's coming. When I called customer service, I was told once that it was "normal" and a second time, I was put on hold for 20 + minutes, only to hang up because I didn't feel my concern was being valued. We also smell a very strong smell of gas or exhaust when the gas oven is on.

    My concern is that the loud bang and smell of gas/exhaust should not be present in an appliance that is so expensive. We expected higher quality when we made this purchase. I've tried calling customer service and entering a claim on the website (which seems to be permanently down and unable to accept claims online). I want to be in love with this purchase, but I'm not. In fact, I feel a little uneasy using the gas oven due to the experience I've had so far.

    Thanks for your vote!
    Viking Ranges
    Response from Viking Ranges

    We are sorry to hear that you are having issues contacting us. We will have a customer support associate contact you shortly to see how we can assist.

    Reviewed Sept. 30, 2018

    Oven has worked well but today...an hour into the cleaning cycle, POP! The interior glass cracked. I would expect heater elements to wear out, convection fan to quit. But the glass that's a bit odd and scary. Now gonna dig through boxes of papers to find if it is still under warranty and if not if the door is even still available. A lot of money spent on this oven, hope door doesn't make an entire replacement necessary.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePunctuality & Speed

    Reviewed Sept. 30, 2018

    I like the look of the Viking Ranges, the quality of the oven and the electric oven that’s hard to find. We got one that is 36 inches and has six burners. And this feature of the oven is my favorite. It’s a great looking range and of good quality. When we got it, we thought we had one burner that would not light. But I called and they had somebody come out right away and fixed it. It was quick and it was all covered in the warranty so it was nice and easy. The customer service has been great. Overall, I’m happy.

    Thanks for your vote!
    Verified purchase
    Installation & SetupStaff

    Reviewed Sept. 22, 2018

    I didn’t get my Viking range until March and a couple of months later, my kitchen light was always on. I realized the door wasn't closing properly, and so I called the person I bought it from and they said that within the first year, I have to go through a a service person. The tech came and had it fixed but I had to wait six weeks. Also, one of the four burners and the middle burner were not working, and the tech must have ordered parts for that too because he came to fix those. They're all resolved now and I’m happy that it’s working. I love the cooking quality level of the burners.

    We’re personally having a struggle ‘cause I need to get the range installed with a hood to vent it properly because it sets off my fire alarm. The person who installed said that I cannot use the clean setting ‘cause it would be too hot. I cleaned it out by hand, and then the person who came to fix it said that it's not true. Within 20 minutes of using the clean setting, it set off my fire alarm again, even with a cover. There’s something about using it that it can’t do that. So, it’s on my to-do list to look into buying a hood. Otherwise, I love my Viking range.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & Speed

    Reviewed Sept. 21, 2018

    Viking's price and the rebate to get a dishwasher were the ultimate factors I chose to purchase a range from them. It was all good with the dealer. I also like the range's speed at which the burners turn on and the evenness of the burners. Viking is definitely one to consider if you’re looking to go high-end.

    Thanks for your vote!
    Customer ServiceCoveragePrice

    Reviewed Sept. 20, 2018

    We bought a complete set of appliances in 2014. After just four years of normal use, the water dispenser won't stop, the dishwasher display failed and the oven stopped working. When we called the authorized service technician, he charged me $264 just to tell me that some parts need to be replaced and all of them are not covered under the extended guarantee. Just to replace the control board of the oven will cost me more than $800. Also when called the customer service to get a clearer explanation about what is covered and what is not, the representative failed to explain where it says that the "control board" of the oven is excluded. We are very disappointed with Viking, we bought these appliances believing that they are better than less expensive brands but turns out that they lasted less than our previous appliances and the customer service is far worst. Sorry Viking, but this is not the way to keep your customers faithful to your brand.

    Thanks for your vote!
    Verified purchase
    Ease of Use

    Reviewed Sept. 18, 2018

    Viking fits best in my existing kitchen. It’s easy to use and it looks nice in the kitchen. I like the broiler and when I had a problem with the microwave they replaced the door right away. So far, everything has been good. So get a Viking.

    Thanks for your vote!

    Reviewed Sept. 17, 2018

    Just got this double oven. it is beautiful. However, when in use the controls are so hot you can't turn the interior light off/on without burning yourself on the control panel. Seems like it's getting too hot. What do I do?

    Thanks for your vote!
    Viking Ranges
    Response from Viking Ranges

    We are sorry to hear that you are having any issues. Please contact our Customer Care department at 800-241-9152 Option# 3 and we will get you set up with service to see what is going on with your unit.

    Verified purchase
    Staff

    Reviewed Sept. 16, 2018

    I went to a retailer and Viking Range is among the floor models. Since the brand has the reputation of being top of the line, I purchased a range from them. The salespersons were also great. They were able to tell me what the product is about and why it is good. The range I got is excellent and the performance is great.

    Thanks for your vote!

    Reviewed Sept. 15, 2018

    Viking I can't tell you how frustrated I am with this company. I have a 2016 Viking Stove that is giving us problems. The left hand front burner will not light along with the oven. I have to fan the oven door back and forth and the oven may eventuality light, while I inhale the gas fumes. The gripe I have is that Viking cannot seem to find a appliance service provider in my area to fix the problems. I am located 20 minutes north of Philadelphia and 45 minutes south of New York City. This can't be that difficult an issue to resolve. When I purchased the Viking Stove from Build.com, I also purchase an extended warranty. According to that warranty company they will not do the service until the Viking Warranty runs out, which is December 2018. So to wrap things up, I have a stove that can't be fixed and an extended warranty that is worthless from Build.com. Moral of the story, don't buy Viking or purchase from Build.com.

    Thanks for your vote!
    Insufficient response received
    Verified purchase
    Customer Service

    Reviewed Sept. 15, 2018

    The Viking Range seems to be fine but when I ran a little bit of problems, Viking didn’t care until the people I bought it from pushed them. It was brand new and I just cleaned off the griddle. That was when I noticed it was damaged. There were two pit marks in it and with the amount of money I spent for it, I didn’t want a damaged griddle. They sent a replacement part and there was a trough and a backplate but they forgot to send the screws. I talked to the people I bought from since they just delivered it and they tried to contact Viking. Viking said they were not replacing it and the rep from the dealership had to push them to get in order to get it replaced. The customer service wasn't that great in order to get something replaced. Other than that, I like the whole thing and it’s a great range.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Sept. 14, 2018

    My husband and I love Viking and we love to cook. If we’re gonna invest in something really great for our house, we’re gonna buy good kitchen equipment. We originally bought a gas range in June of 2017 and I love that it has a self-cleaning oven. It had a five-eye burner but the fisheye and the back right burners would not work. Different people came out trying to get it to work but it never did. After 11 plus months, they picked the range up and replaced it with a commercial unit with the burners of the same heat and without the self-cleaning.

    The one we have now has four eyes and it doesn’t have that similar fish burner, which is okay. It would have been great for making gravy on the pan but I can certainly set a baking sheet every time and it’s not the end of the world. Also, the last one had a solid break at the top and it was so big. We live in a 100 plus year old house and we just have a normal kitchen sink. So trying to clean that thing was really really difficult. This current one that we have is broken into thirds. We can take the burner rings out and take the whole thing and get down so we can get underneath all that. And if anything spills into the stovetop or the range top, we can clean that too and which is really wonderful.

    When we first got it and we put it in, the passenger’s side backseat burner didn’t work. So we disassembled the parts trying figure out why that one particular eye wouldn’t light and noticed there was a little bit of misalignment between where the gas flows and the flame comes out. There was the tiny little floss around the burner where flame shoots out. I called the tech, Luke, back and he came over and he said he had put one of those in a couple of weeks to go in Germantown. He said it was the exact same problem. That’s something that they might wanna quality check if there’s some kind of problem in the manufacturing of it. But Luke adjusted it, so now it lights just fine.

    Then, one time, the oven wouldn’t fire. It went through four rounds of the click and then it started releasing gas which was a little scary. I turned it off, I opened the doors and waited for a minutes. I looked at the front of the oven a little more closely and it said that it had a self reigniter. So I waited about 10 minutes and tried to begin and it fired. I thought I need to figure out where the flame is coming from in this thing in case I ever do have to put a stick lighter in there and get it going. Also, I was supposed to be able to take the base of the oven out to clean, but I haven’t been able to figure out how to remove it.

    Other than those, the oven itself is a dream come true and so is the range. It cooks everything so well and so evenly, especially my husband remarks how much more pleasant it is to work with than the original one that we had. Even if the original one hadn’t had the flaws, I don’t think it was quite what this particular unit is. And granted, our original one is more of a household model and this is a commercial model but this one is incredible. I would recommend this.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 13, 2018

    My husband is from Mississippi and everybody there has a Viking range. His mom had a Viking range and it's just a family thing. I used to have a Thermador and I switched over to a Viking when my Thermador went out. I bought it online. The delivery was fine and it showed up on time. I had a professional come and install it. I've had my Viking for about three months and I love it. It's a convection and it's dual fuel. It is heavy duty and it is very easy to clean compared to my Thermador.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 12, 2018

    I knew a couple of people who have Viking Ranges and they spoke highly of them. Viking also has a reputation that they stand behind their product and their ranges are very good at heating. However, I had a big issue when I first purchased the stove. I bought it from a store and they shipped it to the wrong place. They said that Viking had some issue then they said someone else had some issue. I was supposed to get it in November but I ended up getting it in January. I finally just called Best Buy and said I’m cancelling the order, then I placed a second order through AJ Madison which delivered it on time.

    I got the one with six open burners that deliver equivalent heat. So far, the stove has been great but I had two issues before with the stove. First, the oven conked out on me. I called Viking then the warranty people came over, looked at the oven, and fixed the spark igniter that was not working. The second issue was the ventilation hood and for whatever reason, the switch on it stopped working. So, the techs had to come in with a switch part. That took a little longer, though, since they said that they’re usually slow to get parts from Viking. I called them on a Monday and they were supposed to come on a Friday, but they said that they were two weeks out, so I waited a little bit. Both issues have been taken care of and I've been very pleased with Viking.

    Thanks for your vote!
    Verified purchase

    Reviewed Sept. 11, 2018

    I love to cook and I’ve always been impressed with the stuff from Viking. I've always wanted a range from them. Some of the other brands don't meet my expectations. I got a Viking range lately and I've had a bit of an issue with the burners. I’m out in the boonies so it’s on propane. But then, I don’t think the burners on the range burn evenly as I can get a higher flame on one side. Nevertheless, I love the six burners and the way the range looks. It's a convection oven also and overall it's been performing well.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 10, 2018

    Viking has quality products and everybody says that their customer service is good. I got myself a Viking range and we have a problem with the grates. It is peeling. I sent them pictures and it’s taking a really long time to resolve. Viking said they were gonna send me a full set of replacement grates and then they said, “Okay, they’re shipping out.” I didn’t hear anything afterwards so I emailed the person I had been in contact with again and months after we still never got it. They said, “Oh, you have to register your product.” So I registered my product and then I said, “Okay, all registered,” and then I got no follow-up again. I now have to call the parts department so it has now been a three-month runaround. I thought that it was all taken care of on the backend. It's just a little confusing what’s going on with it. But the Viking range is great. I just wanna get the grates thing resolved.

    Thanks for your vote!
    Verified purchase

    Reviewed Sept. 9, 2018

    When we moved to Park City, a Viking range was already put in and I really liked it then. I thought that when we remodel, I’ll get one ‘cause I love to cook. The dealer told me about all the more expensive French stoves which were nice but I can’t afford that much money. I got the Viking range and it’s of excellent quality. It’s an improvement to the 1959 GE maroon wall oven that I had.

    The stovetop is great and I love it. The burners give you a lot of gas and you can trim down real low and that’s nice for simmering. We just bought everything and we are getting everything hooked up and functional. It took longer on our cupboards than we thought so that sets us back but it’s a wonderful product and I love it. It’s been a great experience and I would recommend Viking.

    Thanks for your vote!
    Verified purchase
    Installation & SetupPunctuality & SpeedEase of Use

    Reviewed Sept. 8, 2018

    Range arrived on schedule and was installed without a problem. Immediately I noticed a positive cooking experience. The burners heated my stainless pans quickly and evenly. They do not burn even at high temperatures. All four 1500 degree burners provide the same positive experience. The electric convection oven is easy to use and also provides even heating throughout.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 8, 2018

    I liked Viking's reputation for quality, specifically the range. I live in an all-electric home and adding gas would’ve been pricey. I got a high-quality range still within the parameters of my house but purchasing with the Viking dealer was the one bit of a dark spot. Appliances Connection wasn't very good at communicating the timeline for the reception and the arrangement for shipping was not great either. The communication on that was poor. When they finally scheduled the delivery, they told me when it was going to occur and I waited two hours after the fact. I was waiting at our work site since I don’t live where I was renovating.

    I finally called them to see what was going on. They said that the shipment was delayed and that they weren’t going to deliver it that night. It was 10 p.m. after they told me I had to wait, so that was frustrating. Nonetheless, the range looks incredible and I’m very anxious to test it out in cooking. Also, we liked the color options. It was silly, but it was really nice. We picked the graphite gray and it’s perfect. Although the dealer and the delivery were a little frustrating, everyone was professional when they delivered and they did a really nice job of getting it into the house quickly and safely. They had the tools to do it well.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 6, 2018

    I’ve known about Viking Ranges for a long time and I like the brand. When I bought my range, the representatives were terrific and very helpful. They were also prompt with the delivery, so I was very happy. The range I have is exceptional. I like everything about it including its appearance and the way it cooks.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Sept. 5, 2018

    Bought Viking double oven, cooktop and dishwasher March, 2018. After opening the items, the oven and the dishwasher were damaged. They were heavily damaged with dents so deep that there were holes. After weeks of complaints, numerous talk with "customer service" rep, I am still nowhere. About a month ago, I was finally granted a replacement for both of them. (Even though the entire time, so, the last 4 months I was told that the parts are arriving).

    Now, today, Sept, 5, I decided to call and make an official complaint against Viking dept handling my "case". A person called "TONY", said he could help. After he realized that I want to file a complaint, he started avoiding the issue. I asked for a supervisor and these were his answers: "none is available", "they are all in a meeting". I could hear laughter in the background. He started mocking me as well. I asked for an email of any supervisor and he said that he is not authorized to give out their emails!!! I still cannot believe the disrespect shown towards a customer. Complete lack of professionalism as well. If I had known that this is going to happen, I would have never bought Viking. I DO NOT RECOMMEND BUYING VIKING RANGE.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Sept. 5, 2018

    March, 2018, I bought Viking double oven, 7 series, cooktop and dishwasher. Until today, Sept, 5, I am still in waiting stage for a replacement, without any knowledge of when that us happening! After opening the boxes, I discovered that the dishwasher and the oven were heavily dented. I reported it and after numerous emails, talking with dozens of "customer service" Viking representatives, I still don't have my issue sorted. After numerous complaints, I finally was approved for a replacement of the items.

    Now, today, I called to make yet another complaint reg my issue. Got somebody called "TONY" on the phone. After I explained that I want to make an official complaint, he started "mocking" me. He said "No supervisor is available at this time, and no, you cannot have any of their emails." He could hardly contain his smirk while refusing to connect me to somebody more qualified to help! I still cannot get over the disrespect, the mock attitude of a VIKING customer service rep! These 5 months, I have had the worst experience ever! I thought Viking was a reputable company! It is not! Just a reminder: you guys are there because we, the customers are buying Viking. If we go, so do you! If I'd known that Viking deals with upset customers like this, I would have never bought anything. I DO NOT recommend Viking range to anyone!!!

    Thanks for your vote!
    Customer Service

    Reviewed Sept. 4, 2018

    12 years ago we wanted to have one of the best kitchens in our new home. We brought everything Viking, what a terrible decision. Every one of the Viking appliances has had numerous problems resulting in numerous service calls. We could understand one or two appliances having A problem, but every one? Never again will we recommend or purchase Viking.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 2, 2018

    We bought a Tuscany Range mostly on the looks, and we had issues with a door not closing properly. Viking ordered a new part, but now, the door doesn’t close. Also, we have a burner where the gas is escaping underneath it. The parts have been ordered and folks have been out three or four times. I’m waiting to hear when it is gonna be fixed and the parts are in. So it hasn't been a very good experience. It's ridiculous to wait forever to get parts.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePricePunctuality & Speed

    Reviewed Sept. 1, 2018

    Viking ranges are known and they are aesthetically better than their competitors. I got my Viking range from AJ Madison and they told us it would take about a month to deliver but it took longer than that. I had to reach out to them to confirm and they responded to me saying that the delivery is gonna be delayed by a week but it wasn't a big deal. We got the professional series and its quality is good. One igniter wasn't working well and we called up the company and they sent someone quickly. The service was good and it was covered under warranty.

    The burners themselves leave stains so it’s weird given the price point of the range. If something goes on it and I don't wipe it immediately, which when I’m cooking I'm not gonna wipe it immediately, it leaves a stain. They need to improve the quality on all the burner caps. The gold burners are beautiful though, the heating is great and it cooks up really well. Our experience with the Viking range has been good so far.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 31, 2018

    We live in a small-town area and the closest dealer carried Viking ranges. Their rep showed me how the range worked. He had me pull the oven racks out to see how smooth and strong they worked and how the simmer on top would keep things warm but would not overcook the food. The range has five knobs. Four turns on the burners on top and one turns on the oven and sets the temperature. I like how simple it is and that it doesn’t have all the electronic gadgets in it. Also, I like the ball bearing racks in the oven and that all the burners are large burners on top.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 30, 2018

    I was selling my house and I wanted Viking Range's prestige in my home so I decided to get one. Their reps were great. They came, delivered the unit and set it up fast. The quality is very nice and I really like it. I like that they have few electronics and that they’re very basic. In fact, it got hardly no electronics on it. I live in an area where the electricity browns out a lot and having the electricity go in and out will fry electrical boards in the appliances. So, the best thing about the Viking Range is they kept the electronics to a minimum.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 28, 2018

    I like the Viking range, particularly the way it looks, and I started using it in July. It's very good.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 27, 2018

    We purchased a house that had Viking appliances in it and our range had a little saga. We were happy with the original range until it had its issue with the handle. The front door with the handle and glass separated from the heavier thermal part of the door. It was under warranty but they couldn't supply a replacement part. It took many months before Viking finally agreed to replace the range but once they did, they did a really good job of coordinating. It was very unexpected to have an issue with the door, but they resolved to our satisfaction.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 25, 2018

    I’m in construction and I have seen Viking Ranges in the supply houses. The quality of the range I received is good. The team that I dealt with at the Viking dealer was good as well. I knew what I was looking for, but they explained everything. I’m satisfied with my experience with Viking.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed Aug. 24, 2018

    I truly love my Viking range. I got it for less than half price, so I was happy. It was a floor model, an upgrade for a good price for what I was planning on getting for our kitchen, and it looks awesome. I use it a lot. I just wish it had a lower blow. It is kind of thermonuclear sometimes. Also, I wish that the oven would heat up a little faster. It seems to take longer than the range we had before, which was a much lower end. Other than that, it is all good. I would totally tell people to go for Viking.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 22, 2018

    I like the looks of the Viking Ranges and chose to buy one. The quality has been good and I'm very happy with it. I switched from an electric range and with my Viking, having the gas cooktop was nice. If people could afford Viking Ranges, they should buy one.

    Thanks for your vote!
    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed Aug. 21, 2018

    I purchased my brand new Viking stove on May 30, 2018. It is now August 21 and I still have not been able to use my oven. The first day we put the food in the oven it was making a loud motor like sound. I immediately called Viking and they told me they will have a service repair come to my house to see what the problem was. Their service only comes every 2 weeks so I waited for them to come then waited another 2 weeks for the part to arrive. By the time they actually came which was 3 hours later than the scheduled time the repairman wasn’t able to install it. He said he would come back the following week so again I waited for my next appointment all day long for no one to show up.

    Finally the following week they came back and installed a new fan and 2 days later it’s making the same noise again. I spoke to Viking customer service plenty of times and they said this was my only option. I have left messages for someone with higher authority to call me and they never call. I am so disgusted at this point and I still have a stove that doesn’t work. I am shocked with their customer care. I would never ever recommend a Viking to anyone.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 21, 2018

    The customer service reps at the Viking dealer were excellent. I needed a part and I called them, and they sent it right out. We just started using our Viking range about a week ago and my wife loves it. We can control the flame more precisely. She is also gonna cook more, which makes me happy. The quality of the range is excellent. I would recommend Viking.

    Thanks for your vote!
    Verified purchase
    Online & AppStaff

    Reviewed Aug. 20, 2018

    I knew about Viking based on recommendations of friends, of the internet and of other people talking about it. I purchased six pieces of Viking appliance. The reason why I purchased the six pieces is because it all says Viking professional, but when those six pieces were delivered, one of them doesn’t say Viking professional, which is different than what I saw on the website. It's not something that I'd expect because I especially selected the model that says professional. Nevertheless the Viking range is of high quality. It was complicated when we're selecting the range hood because it has different kind of motors but they provided very good advice and suggestion for us to select which one we need.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed Aug. 15, 2018

    Viking ranges are so expensive and buying one was not our goal. But we just remodeled out kitchen and when we went into the showroom to start buying all the appliances, we walked by a Viking range and it was the most beautiful thing we ever saw. My husband loves to cook and we thought we had to have that. So we spent the money and bought one because of how it looked. Also, the brand name is nothing but the best. Viking is synonymous with quality and you're gonna lay down some bucks for it but it is worth it.

    The reps at the Viking dealership were super great. It was a location where they sell several brand names but the rep that helped us couldn't have been more helpful, nice, and informative. We bought the one with the four burners and the grill in the middle. My husband's favorite feature is the grill and mine is the baking oven. I like the way it has the latch pull out which are like on rollers. The quality of the range is beautiful and our experience with it has been great so far. But I'm concerned about the way that little vent that is at the back of the cook area is placed because when it bends out, it kinda hits on our backsplash and over time, that heat at the scene may be an issue. I wish the guy told us that when we bought the range, but that is not a complaint.

    We bought the Viking dishwasher as well. We had a guy come out and he said that they are great dishwashers but he hates to work on them because they are so complicated. You've got to pull things apart. But he said that he doesn’t have a lot of problems with them other than it sucks when he has to work on them. As a consumer, we bought it because it has the bottom rack, the top rack, and this little rack underneath that you pull out where you can put utensils or knives. That is brilliant. I show everybody that feature and every person I've shown it to said that they wish their dishwasher had that. So it had an extra feature that, for a consumer, is a winner.

    We almost bought an under-the-cabinet-microwave-drawer from Viking, too. But we didn’t do it because in the Viking ones, the buttons are on top so, there wasn’t going to be enough room once you put your granite countertop on. People don’t generally put those low so you can't really get your hand to touch them. So, we went with a Sharp microwave drawer because its feature was you pop open that little drawer for all the buttons. So, it was better and easily accessible. Aside from that, we would have bought all Viking.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 14, 2018

    We decided to have a Viking Range since my friend has it as well. I bought it through the website of AppliancesConnection and they were really helpful there. So far, I like that the flame is strong and it cooks faster. Also, it looks very nice when you walk into the kitchen. It's impressive. All in all, not everybody can afford a Viking but it is nice to have and it looks just right.

    Thanks for your vote!
    Verified purchase
    Online & App

    Reviewed Aug. 13, 2018

    I liked Viking's double oven, and I read some reviews that Viking seemed better than the Wolf Range. I purchased mine online and I was really happy with their website. It was easy navigating and the information was plain and easy to get to. I owned mine for a couple of months and so far, it’s a pretty nice unit.

    Thanks for your vote!
    Verified purchase
    Installation & Setup

    Reviewed Aug. 12, 2018

    When our Viking range was first brought in, the range had a panel that wasn't squared. It had been assembled off-kilter so people had to come out and take care of that. Then getting the range set up was a little bit challenging as well. We put the full range in the island so we needed to get a downdraft. But the Viking dealer didn't seem to be quite as knowledgeable to be able to tell our builder what exactly was gonna be needed to install the downdraft. They gave us the specifications but it didn't really include anything as far as the downdraft being vented down underneath the floor. When you have a cooktop, the downdraft goes in the cabinet underneath. So our case was a little different too and that was partly why they were unfamiliar with doing it that way.

    This range also basically came with a free dishwasher but it doesn't dry. It also has had a strange odor from day one. Then for the warranty, I went online and put the information for the range. But for the dishwasher, there was a registration-type card. I mailed it but it came back to me because the address was wrong. It made me ask whether that was why they were getting rid of the dishwashers.

    But other than those, everything has been great so far. I like the overall look and style of the burner. The range also has a light that comes on when you open the door. Then there is a little button that you can push for the light to come on when the door is shut. But the light doesn't come on and it has never worked. The supplier from whom we purchased the oven has given me a number to call though. That aside, the quality is good. We also got the griddle that you can put off and on the top of any of the burners and it's a great feature. I love that thing. It’s a non-stick one rather than purchasing the range that has the griddle built into it.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 11, 2018

    We've heard that Viking is a good product. A family member had a few items from Viking and then while we were appliance shopping, we liked the looks of them. We had a very easy experience purchasing the Viking range from Hahn Appliance. They had stuff displayed so we were able to look at the range and it was nice. I'm loving the quality of our range so far. We're a few weeks into our home using it and we did a whole lot of cooking. Also, I love the gas and the French-open doors for my oven. I also think it's pretty cool how the lights all light up at night. However, if I need to put cookie sheets in the built-in refrigeration in a longer way instead of side-by-side, they take up the whole shelf. The built-in refrigeration needs to be a bit deeper so I could slide the sheets in. Still, I'd recommend Viking.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 10, 2018

    I love that the grill keeps a consistent temperature. It'll shut off and turn back on and keep the whole grill consistent. We also had great interaction with the dealer. They were informative and we were able to see all the options. We were able to be informed to make an educated decision. So that was key for me. Everything was great. Compared to other appliances that are the same level, one can't go wrong with Viking. It has great quality and support.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 9, 2018

    I've had my Viking range for four weeks and I absolutely love it. When I turn on the knobs, it’s very precise. It doesn't have any play in it, especially the oven, so when I set a temperature, I’m confident that that’s the temperature. I like how it’s raised up on the bottom so that I can get a Swiffer and clean up under there instead of just the dust building up. The range has been fabulous and I’m really happy with it. When I called the first time trying to get my Viking appliances registered, their reps were really helpful and told me where to look.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 8, 2018

    I had my Viking range and stove delivered and set up. I used the burners right away. They are fantastic, provide a HUGE amount of heat, are quiet, and easy to keep clean. The oven, which I would now rate a 5 out of 5, made a terrible grinding fan noise the first time I used it. Lakeview Appliance came out, their tech tightened a few things in the back, and it was quiet for 3 days. The horrendous noise came back, and this time we recorded the noise from several angles with my Wife's smartphone. This time when the tech came out, he listened to the recording, checked a few things on the back of the oven, and stated that he was ordering a new cooling fan. This did the trick! The oven is now quiet, powerful, and works like a charm! Overall I would rate the unit a 5 out of 5 now that it is fixed. It is a great looking unit, very professional in appearance, and the stainless surfaces are easy to keep clean.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Aug. 7, 2018

    I sold all brands of appliances for 30 years, when I retired I bought a 30 in dual fuel Viking range. The way they are built, the customer service I got and my customers got over the years was by far the best in the industry. This belief paid off when after 5 years my range oven liner crazed. Because the liner could not be replaced or repaired Viking replaced my range with a New model at cost. Best Service Ever!

    Thanks for your vote!
    Price

    Reviewed July 28, 2018

    I am writing to publicly declare I could not be more disappointed in the 4 Viking appliances my family has purchased. I have the 48” duel fuel range in my home. Both ovens are now not working after using the self clean features on both ovens. I am very upset. The fault is with the Viking appliance company. The cost of the repair should not be my burden. I would never recommend this brand to any of my friends. The one positive thing I have to say is that the range is beautiful. My brother’s family have 2 exterior refrigerators and an exterior ice maker both from Viking. Each appliance has required multiple repairs yearly.

    It is infuriating to spend so much money for a professional brand we trusted, that fails repeatedly. It’s a bitter disappointment to walk outside and not be able to have a cold drink with a glass of ice waiting for you, after investing so much money. Furthermore, the repairs were expensive and repeatedly done by certified Viking repairmen, using Viking parts. The fact that Viking cannot effectively repair their faulty product is pathetic. The Viking company should replace all these appliances free of charge if they are to have any integrity at all.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed July 28, 2018

    I’ve seen Viking's advertisements in home building magazines and I went with them because of the expected quality. The stove and the microwave-convection oven were delivered dead on arrival, and it’s now six weeks so Viking’s trying to figure out if they’re gonna replace them or not. They’ve had three technicians out and I have not heard back in two weeks despite repeated follow-up attempts. The interactions are fine, but all the parts unfortunately are on backorder and are parts that they don’t stock. And there’s no definitive timeline for when the parts will be in stock. Every time I call the call center, they say I’m supposed to expect a call from a director or BT level that can make that decision. And they keep passing along the message, but I do not get a call back. I spent a ton of money on these appliances and it’s very unfortunate that the service and quality aren’t there based on my experience so far.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed July 27, 2018

    We had another brand of range initially but it wasn’t performing so we switched to Viking. We've had the Viking range in our home for two months and we've been enjoying it very much. My wife really likes the way the oven works. We feel very good about the overall quality of the product as well as its cost. But one thing that my wife is missing that was in the other stove is the temperature indicator in the oven. When a certain temperature comes up, the preheat light goes off, but she is used to seeing what the internal temperature is. All in all, though, I’d absolutely recommend the Viking range.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 26, 2018

    When it was time to replace my range, I went with Viking because the other brands gave me a hard time. The rest of the range worked, when I got it, except for the infrared broiler. So, I registered with Viking and they sent service techs from R&E Appliance who were able to take care of the problem right away. It was a little disappointing that the range needed new parts right away. Other than that, the range has been working ever since it was repaired. I love the quality of the range and I like the way the lights light up across that I can see my knobs. Then the burners are on high right away when I turn them on, so I don’t have to fiddle to get them on high because they usually don’t cook low. Also, things roll out of the oven easily, so you’re not fighting against trying to pull it out.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedReliability

    Reviewed July 25, 2018

    We thought Viking had a good reputation. We bought a brand new Viking stove oven but it was defective from the start. It has been months since we reported the issue and Viking has been looking into it. However, it has been extremely slow and unsatisfactory plus we have to keep doing the follow-up. They had to order parts and it was absurdly a long time. They should be able to put the order and have it on a day or two and not weeks then tell us it's on back order. We do have a service call. They said that the parts came in and it's gonna fix it.

    Viking is poorly handling our situation. We asked for this thing to be escalated weeks and months ago but it doesn't go anywhere. We've been trying to talk to someone in quality control since they should know about the production issue and fix it. We got promises that they will get back to us but no one does that. They also promised that they would send us a summary via email and there is no email. At this point, we’re clearly not happy Viking customers and we would never ever recommend a Viking product.

    Thanks for your vote!
    Verified purchase

    Reviewed July 24, 2018

    The switch for the inside lights of my Viking range broke that's why the light stayed on all the time. We called somebody who sent some people out that got my range fixed. Other than that, I like the quality of my range. My parents always had Viking and I'd strongly recommend others to buy one too.

    Thanks for your vote!
    Verified purchase
    Installation & SetupStaff

    Reviewed July 23, 2018

    One of my friends bought a house that had a Viking Range and I was out of a range for three months because I couldn’t find anything I wanted, so I researched Viking. The people that installed the stove was fantastic and it’s a rarity now to find that anywhere. They were Justin and John and it was called Bald Eagle Delivery & Home Service. They were a father-son team and they were incredible. They worked together very well. I live up in the mountains of Colorado and I can’t get anybody out here to do anything. I got the stoves that are 410 pounds, the smallest one, and they took their time, installed it correctly and showed us how to use it. The overall experience was amazing. As opposed to going to Sears, Lowe’s and Home Depot, I won’t go to any other place but Mountain High Appliance in Colorado Springs because the service was good.

    We’ve had four ranges in the 20 years that we’ve lived in this house and they keep going out. My husband did not want me to get a Viking Range because of the expense, but I told him that I was getting it. The roll-out trays inside the oven are great. I love the cooking experience, having a propane range and the fact that the oven is electric. I got the dual range and I just cooked the most beautiful rhubarb strawberry pie yesterday. It was wonderful. I love Viking Ranges.

    Thanks for your vote!
    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed July 22, 2018

    My brother-in-law used to work for Miele and he was always thinking of it. But some of the restaurants that he worked in had Viking Ranges and I’ve always heard that Viking was a good product. I’ve always wanted one and since my husband is a gourmet chef, I bought it for him as a gift for this new house that we just remodeled on the lake. The range is at our vacation home and we don’t get out there as much as we'd like, so I’ve only used it three times but I am in love with it. It’s nice and it’s a heavy-duty well-made product. Our contractor had it installed, and it was hands-off. The installers came and put it in. We fired it up when we came out the next time and everything worked great.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed July 21, 2018

    We were in the market for something above the ordinary so we went and looked at a Viking range at some of the appliance stores and it certainly was. It was really what we wanted. The dealers did everything we could have expected and more. My neighbors came into the house and said, “Ooh.” Everybody’s in awe of it because they’re expensive. But it’s a beautiful appliance. My favorite feature of the range is the convection-cook part. I bake in that so much more even than a convection oven. All the burners are nice and even the burner liner on them. I recommend this appliance. I would do it again and wouldn’t look anywhere else because I love it.

    Thanks for your vote!
    PriceEase of Use

    Reviewed July 20, 2018

    I purchased my Viking oven model VESO5302TSS in 2014 from ABT. It sat for approx 1 1/2- 2 years while renovations were completed. I purchased it a little too early. After finishing renovations, moving in and finally starting to use it I was delighted. Hands down it was the best oven I have ever used but it didn’t last. After about a year I have had nothing but problems, luckily I purchased the extended warranty. Now at the end of my extended warranty (about two years of actual use) there are still problems and I have lost all faith in Viking. The touch screen has been replaced twice, two boards, door latch, cooling fan, door panel five times, door hinges multiple times, thermostat probe, skirt trim twice and a couple more issues that I cannot remember at the moment.

    The convection fan and cooling fan are currently malfunctioning again. Many parts had to be ordered multiple times during the process because the wrong item was sent from Viking or item was shipped damaged/broke in shipping. At what point is it considered a lemon. After many visits to retailer, having service tech out at least 20 times and having them contact Viking rep, Viking has finally decided to buy the unit back for $1200. At the $4700+ purchase price this is kind of ridiculous. This oven should have lasted a lifetime but has barely made it through two years of use (maybe 100 times). I would highly recommend others to purchase from someone other than Viking because they are obviously not standing by their products and not selling quality anymore.

    Thanks for your vote!
    Verified purchase

    Reviewed July 20, 2018

    I’ve worked in restaurants for a very long time and I came to know about Viking Ranges. I decided to buy one from PC Richards since for a home oven, I wanted something that has more fire and a more professional look. I like it a lot. It’s a very good quality and high-powered oven and I like that the internal temperature is more accurate than most home ovens. I had some issues with the oven turning on and the pilots, but I had it serviced within a few months of buying it. I also had a problem with the little rubber stoppers on the underside of the grates that go over the burners. Those fall off all the time and it’s a hassle because I’m worried about the grate scratching the oven underneath when I take them off to clean and put them back on. But those little rubber things gone missing is probably the biggest issue I’ve had, which is good.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed July 19, 2018

    I like that Viking has a gas range and it's large enough for the six burners that I have. I knew about them through word of mouth and after looking online at different options, I chose to buy from them due to brand recognition and the more commercial look of their ranges. When I called Viking, their reps were very helpful, easy to deal with, and immediately helped me register my range so I could get the process started in the repair that I needed. I’ve had a couple of issues but they’ve been addressed through the warranty. They referred me to a local appliance repair company and they've been responsive. It took a few weeks to fix the issues and there was a back-and-forth on getting the right parts in, but there had been no extraordinary delays. Currently, there’s still one remaining item for repair and they’re ordering a separate part for that.

    Thanks for your vote!
    Verified purchase

    Reviewed July 18, 2018

    We bought a new construction condo about 11 years ago and the builder put a Viking in there. That was the first Viking we owned. This time, we did our due diligence in looking at some of the other things that were out there. We looked at Wolf, but I liked the simplicity of Viking. We’re also very happy with the quality of the range. My wife does the bulk of the cooking and she really likes the evenness of the heating in the oven. All the burners are like power burners. Most of the stoves out there, you get one that maybe can put out the BTUs. But all the ones, Viking can do.

    Having now owned our second Viking, it seems, however, like the lighting on the burners is always a little tricky. Lighting the burners, it's clicking and it’s not lighting and then I have to turn the knob. We have tenants in the condo that has a Viking and more often than not, especially when they’re new, people have a little issue lighting it and that’s one area that Viking could improve on. We had someone come out with the one in the condo and they said it was the igniter. We replaced that and the unit performed exactly the same way after, so it seems like it’s just the way it works.

    Thanks for your vote!
    Verified purchase

    Reviewed July 17, 2018

    We purchased a Viking Range before and we decided to buy another one this time due to its self-cleaning feature. It also has a middle burner and I love the quality of the range.

    Thanks for your vote!
    Verified purchase
    Customer ServiceInstallation & SetupPricePunctuality & Speed

    Reviewed July 16, 2018

    I like to cook and nothing is better than a Viking range. It looks great, professional and it heats up super fast. I also love that there is no electronics on it and the convection oven is awesome. On the other hand, the delivery was a bit of a snafu. I was supposed to get set up for install and delivery. They came and they said they were only there for delivery. When I said 'no', the guy told me the price of the install and hauled away. I was not in town, so it didn't get installed and I had to reschedule. I also got the dishwasher with the range and the face on the top of the dishwasher got scratched. I called and called, and left a message to have the dealer fix it. The little flap where the detergent is put to soak off also needs to get fixed. Other than that, it all worked out because I got the awesome range which is quality.

    Thanks for your vote!
    Loading more reviews...

    Viking Ranges Company Information

    Company Name:
    Viking
    Year Founded:
    1987
    Address:
    111 W Front St
    City:
    Greenwood
    State/Province:
    MS
    Postal Code:
    38930
    Country:
    United States
    Website:
    vikingrange.com