Viking RangesConsumerAffairs Accredited Brand
Recognized for their exceptional products, Viking provides free standing ranges, range tops, ovens, refrigeration of all kinds, and much more. They have re-engineered their products and they are better than ever. You can now own these products that were previously available only in commercial kitchens. Since partnering with The Middleby Corporation over two years ago, they’ve shifted their culture to ensure their products, quality, and service are the best out there. With numerous products to choose from, you’ll find exactly what you’ve been looking for.
I saw Viking Ranges a few times and I liked the quality that it provided and how everything was cast-iron, durable. I like to cook so I told my wife if we’re going to upgrade the kitchen, I’m going to go all-out and get the stove that I want. Something that blended a little bit and had that commercial, restaurant look, and Viking was definitely a factor and their warranty was a big reason too. It is what I was looking for. I also looked at some of the higher-end products but I thought of just getting the one that I want with a higher quality. I got the 30” Series 5 and I like its broiling infrared feature. I also bought a range hood for the top. I already told my wife that if we sell the house, they’re either going to have to pay cash for the appliances or they’re coming with me.
I went through Elite Appliance and the shipping was free and the delivery was on time. They had it tracked for me. I got a good deal on my 5 Series. So, I was really happy with them. I would definitely recommend Viking Ranges to whoever is upgrading their house. I know it’s hard. People don’t want to spend that kind of money on a stove. My wife still thinks I’m crazy, but every time somebody comes over, it’s the wow-factor. They walk in and say, “Wow, it’s a beautiful stove.” It makes the kitchen almost like a chef-style kitchen and that’s what I like about it.
The Viking Range makes me feel like a Master Chef... In 30 years and many gas ranges, this is the best range we have ever had. We had a minor service problem with our grill and gas broiler which was immediately taken care of without charge. The service department was by far the best I've dealt with in my experiences with other companies. We are going to be moving soon and I will get another Viking - The Best Gas Range Ever!!!
And I still haven’t received my replacement parts they offered. But other than that, the oven itself is very efficient and cooks way quicker than I expected. Plus, my interaction with the reps was good and they were helpful and friendly.
I’ve known about Viking for almost my whole life. I like the price, the historic quality, and the functionality. My Viking Range was installed and it's working fine. My favorite feature of it is the fifth burner. So far, the quality is excellent.
We bought a Jenn-Air package. And our Jenn-Air range was leaking gas for several years, and they couldn’t seem to figure out how to stop it from leaking gas. So, I had them take it back and give me a credit. And the store manager recommended Viking as a replacement, and so I went with his recommendation. And that’s how I ended up with Viking.
I love my Viking range. However, I feel like the oven takes too long to warm up. It’s a lot slower than the Jenn-Air one was. The Jenn-Air had some neat features that the Viking doesn’t have like it had a timer associated with it. It had a couple of different technological bonuses. But as far as the way it cooks and the way it looks, Viking’s great.
Wolf and Viking were our go-to brands and Viking Range's price point was better than Wolf. The Viking dealer we bought it from was more of a challenge. We had a damaged Viking hood that we had to get replaced and I know the product was non-Viking. We got a fourth trim kit before it was not dented out of the box. If I didn't go in there and follow up all the time, I wouldn't have it. They could have answered emails or returned phone calls. And I was very disappointed that we spent like $38,000 of them. But we eventually got it all resolved four months later.
It's the best oven we've ever owned. When you cook meat in it, everything just comes out so much better. It's easier to cook them to temp. We cooked one of those Tomahawk steaks for the first time and it came out just like in a restaurant. It was amazing. My wife likes the gas grills because before we've had all kinds of high-end electric ovens over the years and they were okay but not like this oven.
I googled stoves and ranges and we liked the looks of Viking ranges and the reputation that we had learned that they have. It has great good quality too and the griddle is my favorite. The Viking dealer were all real helpful. Ms. Jordan helped us, and she was real good and answered all our questions. They delivered the range, and then we hired somebody to have it installed. Overall, it’s a great stove.
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I was looking on the internet to see what was the best product for the oven and I got a good price when I tried to buy one from Viking Ranges. I had a good experience with the Viking dealership when I purchased it. I got good service from the sales reps and they gave to me all the information that I needed. But I have some problems with my oven, since it doesn’t put any heat up, and I need a service technician to do some repairs.
Delivered 12/17/2017. It is now March 7, 2018. The sliding racks (2 of them) one was not sliding out (bent). The repair came and took picture. Said he had to get approval. 2/24/2018 repair came to rip it out and bent the grates on the sides and bent them. And had the wrong rack... he put the rack in bent but was still was able to use it if I jiggled to take it out. It is now March 7, 2018. I do not have any paper with a order # on it. On a better note the stove is great.
This is the 2nd time since owning my Viking range that I've experienced TERRIBLE service - the first time was when the range was brand new - it took months to get a new door. And now 2-1/2 yrs later the door has fallen apart AGAIN - service call started on 1/3/2018 - Service came out to assess the issue on 1/8/2018 - and NOTHING SINCE - I've called on 1/11/2018 and 2/13/2018 both times never getting a call back with a status as promised. I must say that for what this range cost I am VERY DISAPPOINTED in the quality and the companies that provide service for Viking products. I owned other brands of ranges over the past 20 years and never once needed service.
Do not buy Viking Appliances! Our stove and refrigerator have both needed service of major parts from day one. Viking customer service was helpful with my stove with 3 issues in the last 5 years. Now our refrigerator doesn't work. No repair place will work on Viking and guarantee parts. Reaching out to Viking for a certified Viking repair place, it's taken 6 days with follow-up every day on my part for them to finally refer me to a company that wants $200 just to come out to look for the first 1/2 hour and charging additional per half hour. This does not include repairs or parts. If it takes a second trip, I pay another $200 trip charge. Viking has such poor products and you the customer will be paying for it with your time, money, and inconvenience... Very disappointed.
I walked into a Viking store here in New York but I eventually bought my range online from Frederickson’s Appliances because they had great valuable pricing. I also heard that there were very good reviews for Viking. If you're not willing to commit to very good prices to buy Sub-Zero and Wolf, you can get a product that is at par and for way less money. I really like it. It's sturdy, solid and good-looking. But all the fires in my 30-inch range have the same size and they're pretty powerful. So if I want to use something that is small, sometimes it can burn my pans. At least one of them could have been a different-sized fire. That is something that I didn’t notice when I bought it and that is the one thing that I would change. A technician also came back this weekend because the oven doesn’t regulate itself. I think it's the thermostat but they're calling me to schedule a second appointment some time soon. Other than that, I'm pretty happy.
I have always heard about Viking Ranges and always wanted one. We remodeled our whole house, so we got all new appliances. We did some research and Viking Range was really out of my cost range but I found one at Best Buy that was being discontinued and it was locked down and so we got it. I chose Viking because I liked the look of it. I wanted a dual fuel and I liked the look of the cooktop and I particularly like the self-cleaning range. I was also looking at a KitchenAid but when I dug deeper, I found that it wasn't self-cleaning and Viking Range appeared to be. I haven't cleaned it yet. We used to have just a cooktop and a separate oven and I wanted both of those combined together. Other ranges were far away from the actual burner itself and I really wanted one that was closer. I really like the shelf, pulling it in and out and Viking was very smooth in that. So, we decided to go with a Viking Range.
However, the quality is not so good. We bought it in October off the showroom floor. They sat here for over a month and then they installed it and it didn't work. The gas cooktop worked but the electric oven did not work. Since we bought it at Best Buy through Pacific Sales and we signed up for their Geek Squad offer or the five-year plan, we called them and someone came out the next day. They told us that the motherboard was fried. So, they said I have to order another one. So, we waited and waited and finally, they ordered the part, the part came and the guy who came to install it said, "Oh, this is the wrong part. This is not what we ordered." So at that point, this was in January, I was fed up with them because both who came had no good things to say about Viking.
We started questioning if we made the right decision. Maybe we loved the way it looks, but if I have problems with it, then this is not the range for us. So, we went to Best Buy and Pacific Sales, and we talked to them and they were very nice about it. They asked if we want our money refunded or if we want to pick out another one instead. I selected the KitchenAid that I wasn't going to get the first time. And in the meantime, they gave me the name of the Viking dealer in Dallas area that provides some support for that kind of thing and told us, "Call them directly and see what they can do. And if they get it fixed and you want to use it, use it until your other one comes in." So, the KitchenAid was back ordered and it was just supposed to be delivered last Thursday.
The guy came out from the other place and he worked on the Viking range and he said, "Well, I think it's just the power supply that's bad on it. Let me get a part for it." So, he ordered a part, he came out and it was just the power supply. He fixed it and got it up and running and that's been a couple of weeks ago. Now, it's up and running and I love it. The guy who fixed it recommended that we should call Viking and get an extended warranty from them. I did but Viking doesn't offer an extended warranty. Also, there's a lot of things in there and I have not used but I did not get anything with it that tells you not to do or how to convert or any of that. I got to figure that out. I have conventional kitchen instructions and I wanted it to convert it to convection but I don't know how that's going to work yet.
We bought an extended warranty with Best Buy or Pacific Sales because it does have a material warranty on it. So, I'm going to call the people who can fix it for two years and then we go back to Best Buy for the last three years. I haven't used all the functionality on there but I love what I've used, which is bake and I've used the cooktop and the grill on the cooktop. If I had purchased it from someone else who knew more about Viking, I might have had a different experience. I don't know how long they studied Viking. But when I called the Viking repair people directly, they said not everyone's authorized to make changes. If you're going to buy something off the floor, it should work, and you should have people who are authorized to fix come out and work on it. And whoever comes out, since you spent a ton of money on it, you want someone to confirm that you made the right decision and not bad mouth what you had.
I have owned a Viking range oven, microwave and refrigerator for over two years. Although I did not purchase them I was very excited when we found out they would be included with the purchase of the house. Since then I have been less than impressed. The refrigerator constantly leaks from the bottom of the pullout freezer. I have taken it apart myself and had multiple repairmen look at it to no avail. It has ruined my wood floors and constantly has to have a towel placed under it to soak up water.
My oven was working ok for longer however now the fan constantly runs. Regardless of what mode it's in (including when it's off.) This has made my kitchen a very noisy place. I have yet to take a part and diagnose this issue. Lastly my microwave constantly blows fuses. The clock is too hard to see on the small screen and when it does work it is very inconsistent.
To add insult to injury, the cost of fixing any of these issues by certified Viking suppliers is absolutely outrageous! For the time being we are dealing with what we have until we can save money to replace each product in the kitchen. I am very disappointed and would not recommend this company to ANYONE! Buyer beware.
We were re-doing our kitchen and wanted to go with the latest and greatest. We liked Viking's reputation and some of our friends have Viking appliances as well. My whole experience started off with one dealer. When I went in there, I gave them a deposit but I ended up canceling that because the woman that I was dealing with didn’t know the product line at all. So, I didn’t feel comfortable with that. So, knowing what I wanted, I then reached out to a dealer on Long Island and everything at that point was done across the phone.
And the girl that I dealt with did an excellent job for us. So we purchased the 48-in range, the dishwasher and below the counter microwave. And I was really happy with that as far as the coordination and delivery of the equipment. I’ve also spoken to Viking directly done in Mississippi a couple of times and they were helpful. I had a couple of questions and in the middle of everything, there was a model change going on. called them and said "all right, tell me the differences between what I had ordered and what I’m going to receive" and they did a good job of explaining the difference there.
When I had the issue with the dented panel on the dishwasher, they turned it over to a third-party and I was hoping that they could address the issue sooner than later, but it was a smaller organization. So, I had to wait a couple of weeks before I could get them out to the house but when they came, they were spot on and did an excellent job. So, while I had to wait longer than I would have liked, I was happy with what they did.
It was interesting because one of my friends has not had a good experience with Viking around the range and parts. But I didn’t allow that to bother me because I don’t know how much of it was them or how much of it was Viking. There are always two sides to every story. So, even hearing the horror stories that they had to tell, I am pleased with what we did and I’d be happy to recommend Viking to anyone so far.
We had a problem with our Viking range. I was working on the phone all morning and it took me a long time to get to the right person. I spoke with 5 different people to finally get to where I needed to get to. And then, they finally set up a visit from the Viking representative. Somebody came out to take a look at the range but nobody seemed to know what was going on with it. We had gas filled up in our propane right before the issue started. So I thought maybe it was the gas line coming into the house, and sure enough, it was that and not the range. They thought it was the thermostat. Unfortunately, we haven't registered the range so it was not under warranty and we ended up paying $700 for the part. We registered it after. It's working fine since then. My advice, get the electric oven and not a gas oven, and be aware that it’s not a self-cleaning oven.
I liked the way the Viking range looked. I bought one from Pacific Sales and the lady there that I worked with was extremely nice and very knowledgeable. I went back several times to look before I actually made a decision because I was also looking at Wolf and one other brand. Still, she was very helpful and not high pressure. I like my Viking range very well. It's very sturdy and I like the way the range top works. The oven bakes and roasts very evenly, too. The stove that I had was terrible and compared to that, I love the burners of my Viking range. They boil water for pasta real quickly and I can simmer things nicely. I recommend it to anybody who's looking for a new stove.
My son had everything Viking in his house and my wife wanted a Viking range for a long time but we couldn’t afford it until we retired. I cook breakfast on it and I like that when we cook in the oven, we don't feel the heat at all. When we baked in our old oven, it would heat the whole kitchen up. Our Viking range works beautifully and the lady who sold it to us was good. We also got a free dishwasher with the range and a bunch of other Viking stuff. We got a Viking microwave as well because it's exactly like the Sharp microwave. The only difference is they put Viking on it. We’re happy with it and it’s very good. I use that more than I use the stove.
We bought an "open box" 36" Viking range from Best Buy for our loft renovation. The oven keeps shutting off during cooking. There is a local Viking service company but they will not service things not bought thru them. We also purchased Geek Squad coverage but no one on the squad is qualified to fix Viking Stoves. So we have been cooking with crockpots since we installed it Dec 8th. We finally got a service guy from 90 min away to come fix it but the oven continues shutting off. It is now Feb 21st and we have a really impressive looking range that has stopped working numerous occasions leaving a turkey, roast and ribs 1/2 cooked. Incredibly disappointed with the entire experience... umpteen emails to Viking, umpteen calls to Best Buy... still cooking with crockpots.
The folks who did the construction work on our home put the Viking appliances. They are all brand new and I registered them once we moved in. It has only been three months now, and so far they are good -- they all work and they look good. I’ve replaced several refrigerators and a couple of dishwasher in some of the homes I’ve used, and so I’m hoping these last longer. Longevity is the key to most appliances. Viking is a good brand.
I have a Viking range with two different ovens and the ease of using each one, even the smallest one, was really good. But when the range came in, the small oven was not working that well and then it broke. And they knew that there was a defect with it because when I contacted the appliance service that I bought it from to say that it didn't heat at all, the guy said they'd have someone to contact me. And when they got in contact with me, the guy said that they've ordered the parts already. It took six weeks until someone showed up to get it fixed. But now that it’s working again, it’s all good.
After being told by Viking, both to me and to Complete Appliance Service, that the electronic failure of both the griddle and left oven starters of my VGSC5486GSS Viking Range.would be covered, Viking denied the claim. It was to be covered under 3yrs plus 90 days on electric parts. This is my 2nd Viking range. I own a Viking dishwasher and wine cooler. I am building a new home and am concerned about Viking’s warranty. I have also called and left messages for Antonio.
Viking ranges have quality and brand recognition. My home came equipped with a Viking range and I registered everything so that way Viking happens to have all of my information. The range is fantastic. I've had it for a couple months now and it seems to be working pretty good. The gas lights it up and cooks everything super fast. I'll tell friends that if the Viking range fits their budget, they should definitely include it.
We like the look of our Viking Range in the kitchen. I’ve had a couple of little issues with it but it has good quality. The door was crooked but when I called the dealer, they told me to fix it myself. I was told to go in and read the book. So, I just left the door like that and look at it with the crooked door. But it wasn't Viking’s issue, it’s the place I bought it from. So far, I’m satisfied with the product that I have. It’ cooks evenly.
I heard about Viking through some friends of mine that are builders. The Viking rep here is a friend of one of my friends and he talked me into going with Viking, although I wasn’t going to go with them because I had heard in the past that they were having long term issues with the oven. But he convinced me that Viking had corrected the flaws that their products had. The dealer was good and he had just the right amount of information and push.
The cooktop that we got from Viking has been amazing and I like the burners on top. The fridge has been awesome and the dishwasher seems to be good so far. But the oven hasn’t been working and we haven’t been able to use it for a week or so. It worked fine before and then the appliance repair guy came out and made an adjustment, and the oven went from working to non-working. They had to order a new regulator, but the part doesn’t work at all. So, he had to order some new parts last week.
I purchased a Viking range a few years ago. Two of the stove top burners have stopped working. The replacement boards to fix problem are $1200.00 just for the parts, and Viking cannot guarantee they will work, AND they will not let us return parts if they don't work. I would NOT buy these overpriced, underperforming units again.
My friend has a Viking range and he's had it since the mid 90s. We've been to his house and used it numerous times. When we bought our house, it had a Thermador stove range and it started to die this year. It was 20 years old and the parts were unavailable anymore and Thermador wouldn't give us anything to help us out to replace it. So we got a Viking range and we have it for a month now. We like that the cooking temperature in the oven is accurate, and that it's a professional size. It has six burners which is great on holidays. During the week, I just keep a griddle on the middle too. But for holidays, it's perfect for doing all that cooking. The Viking range is made well and they're made to last, unlike the newer ovens that are out there that last four or five years, and then you have to replace them.
We got the range from Gerhard's and the guy that we worked with was nice but he didn't have a really good knowledge of all the brands. When the installation guys unpacked the range and put it in, I asked where was the backsplash and they told me that I had to order it extra as it didn't come with this model. I would have bought it initially with the range if I had known that it didn’t come with any backsplash because it comes flat with just a small bump in the back for the heat distribution from the oven. So the guy at the store wasn't a great salesman. We bought a dishwasher from them previously and their installers were terrible, so I was a little leery of going back. But they're a local company that has been in business for generations. The installers for this range were much nicer than the installer for the dishwasher. So, they did a much better job. But overall, Viking is a wonderful range and I'd definitely recommend them to a friend.
The rep from Viking fixed the lights that we had on the front of the oven by messing with some of the wiring. However, the convection engine was running really fast but he wasn’t quite sure what they needed. So, he went to find out what was going on and should get back with us but I have not heard back from him. We need it fixed.
Thank you for the review. We will have a customer care advocate contact you to get your servicer and unit information to see how we can assist with getting this unit repaired.
I won't go into detail about the problems with the 2012 range, suffice to say Viking replaced it with a new model, 2017. This induction range is a dream. I love it. The oven preheats silently in less than 10 minutes, it holds a even temperature. The cooktop burners are responsive and they all work! No loud humming. The new range seems like an ongoing miracle in my kitchen. So happy with all aspects of it... and it is beautiful!
The Viking Company was fine to deal with but the service availability in our area is terrible. The major company that services Viking refused to book a service call because they were too busy with their regular customers. Then the alternate company was three states away and ended up also refusing to book a service call because they said they didn't do service calls anymore. Finally they got a local company to come out and that company was actually very good but it just took a lot of time and stress to get them out. We love the Viking products but the company should find better and more options for service technicians in our state.
I have several friends that have Viking products, and they've always been very pleased. I spoke with the reps at Best Buy, and what was impressive was that they go to training where they cook and sear steaks to see the power of the different models that they sold. So they had first hand knowledge of what we were looking for. Also, the warranty was always easy and the techs would fix things. Plus the quality of the products was long lasting. The heat in my Viking range is very steady and the Power Plus range of the burner is excellent. I've always had gas ranges but the oven is always electric. This is the first time I've had a gas oven, and it makes a loud boom every once in a while when it turns on. I've tried calling them a few times and I haven't been able to get a hold of anybody. It's very difficult to get somebody on the phone. I just want to make sure that the sound is normal and it's not going to explode in the future.
My daughter-in-law has a Viking Range and I know that it performs well compared to other company. I love its very accurate cooking, the jets are very powerful and water boils quite quickly. I'm just happy with the overall performance. Plus the Viking dealer was very thorough. They're just very straightforward and honest about things. They showed a lot of attention when I was there shopping and trying to find that information. Delivery was on time, everything was installed properly and the range itself performed very well.