Viking Ranges Reviews

Ordered a Viking 6-burner cooktop, model VGSU53616BSS on 1/15/22. Estimate delivery date was supposed to be June 2022. Cooktop was received 10/6/22. I installed on 10/6/22. Worked ok, however, when I was cleaning the burners recently, I noticed a cap screw missing on the lower right burner. The cap screw secures the burner to the top surface. I wrote to Viking 4/20/26 requesting them to send a cap screw.

We purchased a Viking range Model VGIC54828BSS00, 5 Series, for installation in a home we used part-time in August 2023. We moved into the home full-time in March 2025 and used the large side of the oven twice; each time caused the house to fill with natural gas. We called the contractor, who inspected the oven and confirmed it was properly installed and suggested we call a Viking repair shop.

Spent almost $8000 on a Viking LP range as a gift to myself for selling my restaurant. 2 years later, I've spent over $2000 to replace parts - igniter controls, door hinges and some other part. What a pathetic joke on me. Viking used to be a quality brand. It's junk now. Stay away from Viking ranges. They've ruined this brand.

Bought about $20k in Viking appliances in 2023. 2.5 years later, after over 10 service calls for multiple issues on the dishwasher, fridge and range, I can say it was the worse money I have ever spent. Customer service is awful. They don’t respond to calls, emails. What once was a great company now makes garbage. Do not buy!

We have a 2019 Viking Double Oven issue. The enamel paint used on the upper oven is blistering and cracking. Viking’s response ‘We understand your concern; however, based on the factory’s review, this issue has been determined not to be a factory defect. The cracking observed is related to the enamel paint and is not considered a manufacturing defect, nor is it something that can be repaired or corrected.’ This is unacceptable for a premium product! Viking Customer Service dismisses factory defects.

House 2 years old, Builder installed Viking appliances. Wall range has been an issue from day 1. Door does not fully close leaving a gap and it has gotten worse. Apparently, it is the springs that are weak from other reviews. Now the unit is taking more than 30 minutes to heat up to 400 degrees. The Viking refrigerator has been leaking water into the ice since day 2 but nothing has fixed the issue and now it is so bad after 2 hours of ice making we have 1 inch of water mixed with the ice. We have shut that down. Dishwasher has always taken hours, and the dishes are still dirty. Even with scraping and rinsing before you place them in. Neighbor next door gave up with her Viking dishwasher and gave it away and bought a brand from Home Depot.

I am 67 years old and have owned many nice homes and can honesty say this may be the worst piece of junk appliance we have ever purchased. Made the decision to just get rid of it about six months after purchase because was simply not going to live in a house where the oven door in the kitchen has to be propped shut with my wife's stepstool in order to use or at least keep the oven light from being on 24/7. My bad though. Should have investigated and would have found out Viking was sold to a company called Middlebury Residential and they are a complete embarrassment.

I do not recommend buying a Viking oven! We purchased a Viking oven, fridge, microwave & dishwasher. Our oven has not worked properly from the beginning. The first time this problem occurred, Viking covered the repair because it was under warranty. The same part (DSI controller) stopped working again, but it’s now out of warranty (was installed less than 3 years ago). We only used the part of the oven that had the problem twice, before it stopped working again. We’ve had the same problem multiple times. The oven doesn’t get up to temperature, making it useless! I’m now expected to pay more money to fix it! Seems like this is a defective oven since the same problem continues to occur. DO NOT buy Viking!

Would never buy one again. The print on the knobs came off after 5 years of use and they want 500$ to replace them. NUTS... They say not to wash them with soap. How are you supposed to get grease off them? Pathetic excuse and particularly for a supposed premium brand. Would never buy Viking again and strongly advise against them...

I purchased a 48” Viking series 5 gas range 4 years ago. I knew what I was buying. It is a basic model without the bells and whistles of other brands. Timers, temp probes, digital displays, etc. It is a basic cooking unit for over $14,000. I was fine with it. I did not expect the lack of quality with some of the parts. The quality of the burner top plate finish is horrible. The paint was pitted. I had it replaced when it was first delivered. That was a battle. The replacement was not much better. The finish is next to impossible to keep clean and looking like new. I own restaurants. I know what clean is. I know what products to use. Viking is not a good unit for home use. Eventually I will be mad enough to replace it. Cooking wise it is excellent.

I purchased a new Viking 3 Series French Door refrigerator with bottom freezer on 9/12/25. By 9/24/25, the refrigerator went DEAD!!!! A BRAND NEW REFRIGERATOR! No power. No refrigeration. All food items had to be removed from the unit. Upon immediate contact with Viking customer care, Mr Appliance, a certified Viking repair provider, was assigned to assess. On 9/29/25, the assessment showed a damaged/fried motherboard. Part was ordered. Days later, the motherboard was replaced. Still no power/refrigeration. The tech worked with Viking technical support to troubleshoot but no outcomes.

Very very slow heating. I have had 2 other inexpensive induction stovetops and the power boil works in second. This one takes minutes and will not work consistently with a small 6 inch saucepan. Customer service was terrible - he just read me the instruction in the manual that I already had. I was then promised a service man would get in touch in 24 hours and come look at it. I never heard back from anyone.

Alright I want to update things to a 4 star review for now. Viking did the right thing and is replacing the entire range. I got the call from Melanie and she was very nice and they are starting the new oven today. Once the new one comes and it's as expected I will update this to 5 stars.

Unfortunately our Brand New Stove we haven’t used is faulty and we called for service and repairman came to work on it. He couldn’t figure it out and called tech support from Viking. Viking told him the part number he needed. When the part came in a month later. He installed it and our stove caught fire. He called Viking again and found out they gave him the wrong part number initially. It’s the reason it caught fire. We bought it in November but didn’t try to use it till February (we were out do the country). Came home and unfortunately no good. I believe a stove should last more than 4 months either way. Especially at this price point.

After contacting customer service several times concerning a recall that we had completed, my stove still does not work. The recall needs to be done again. Stove stopped working only a few months after recall. They refuse to send another recall kit. I have tried to escalate situation and speak with a manager. They have never called back. I will never ever get any Viking product again and will make sure that I share my story of such poor service. How disappointing for a company this large to treat customers so badly.

I bought my Viking double wall oven because it has knobs instead of a touch-screen, an analog clock, it's American-made, and it's gorgeous. Unfortunately, it does not function reliably or predictably. While baking, it has huge temperature swings above and below the desired temperature. This is especially bad for things like cookies, with short baking times. You have no idea if they'll come out underdone, perfect, or burned. It also takes a long time to pre-heat. Putting in service claims doesn't work well, either. So far, technicians have been out 3 times and it's just as bad as it was when it was installed a year and a half ago.

Absolutely HATE these appliances. Bought a package deal. Fridge, Microwave, dishwasher, electric range. The only one worth it is the fridge. The worst is the range, it has a mind of its own. The temperature control buttons go to high heat and the only way to control it is to shut it off. The microwave power is awful and the dishwasher is not any better. Will never buy this brand again. You do the same. Stay away!

Viking used to be a good product. I just bought a new double oven and it's a dog. It came poorly assembled, didn't work and has never worked. I've have 5 "service" visits and the oven doesn't work. The new owners are terrible. They blamed the installer, which caused weeks of delay. They refuse to fix it and will not replace it. It's been a nightmare. Please don't buy this brand anymore.

I have had 2 Viking stoves and about a year ago purchased my 3rd. I had to buy Viking again because my hood was Viking and I wanted to have consistent products. I had read that since Middleby purchased Viking, reviews were not great, but hoped I would have a different experience. Not so much. I have already had to call in warranty work 3 times. This last time, a small plastic blue button disappeared from the panel where knobs are located. I was told by company that provides warranty work that I broke this button. How? Again, my 3rd stove and nothing like this ever happened with my first 2 that were made by Viking original owners.

We purchased our Viking Range in Feb 2021 and 4 years later we have a faulty gas regulator. It causes our gas to not always come on for both the oven and the stove top. The part is not under warranty beyond the 1 year warranty which is very disappointing and in order for this part to be replaced, my repair team is essentially taking the entire oven apart since this not an easy part to access. Aside for the faulty gas regulator on our oven, I find that the oven is very noisy, once I begin baking - the fan turns on and continues to run for about 2 hours after I am done baking as the over cools down. I would have purchased a different range if I had known how noisy and long this fan runs every time I use the oven.

Viking!!!! NEVER AGAIN!!! Never even think about doing business with this manufacturer. They are not reputable and make no attempt at consumer satisfaction. I finally got what I thought would be, my dream stove. I waited a long time to splurge, but boy did I get taken. It was a "special order" gas model with 5 burners and griddle. Including the extended warranty with the dealer, I spent $6123.26 and waited 6 weeks to get it delivered. Before using the oven for cooking the instructions stated to use warm soapy water, rinse, then heat the oven to 450 degrees for 1 hour. This task could not be completed because the oven immediately failed upon start-up. The dealer from whom I purchased the stove sent their service technician to evaluate the issue.

BUYER BEWARE. Do NOT get fooled by the Viking name. These appliances are complete trash and you will spend tens of thousands of dollars for cheap equipment that is inconsistent and unreliable. Do yourself a favor and just buy the mid-range Kitchenaid/Kenmore/LG stuff from Lowes. You will be better off.

I purchased multiple Viking appliances for the new kitchen I saved for over 10 years to complete. Their fridge freezer was over $10k, now 4 years old and multiple things broken from inside lights, shelves in the door, the door itself and the gasket seal. My stove, over $20k has been broken and out of action since Nov 2024. No one will respond to my cries of help or get anything done. The only thing still working is my dishwasher, I guess because that’s actually Bosch, sold under Viking.

I bought a Viking Series 3 freestanding refrigerator during Covid. I chose it because I needed a refrigerator the next day Viking was my best option. I have had no problems with it and am generally pleased with the product. It makes ice like a champ. The only thing that is annoying is that the handles become loose from time to time and my husband has to tighten them.

Disappointed is an understatement! Regret falling into old beliefs that it is the best. Absolutely worst $5500 ever spent. In the first year of use has service technician in my house practically every week. One issue after another. Finally they replaced it and acknowledged is was a piece of defective junk. Second stove at least works but still: no timer, no temperature display, burners are so lightweight they fall off, iron panels you have the pots and pans on are uneven so oil is always on one side and only that side will fry food you have to constantly turn the pan to get even temperature distribution for food to fry evenly.

In mid-November I bought 48" Viking Stove that turned out to be a total lemon. It has not been fully operational from day one. First, there was a convection oven fan stuck in "on" position that it took a month for a repair to turn it off. The turkey was very dry for Thanksgiving, I must add. Unfortunately, this was just the beginning of the list of problems. In the two months of ownership, the oven was operational for 2 weeks only. I’ve had three repair visits since initial installation which have included: replacing door hinges, broken rack, bent rack guides and the oven door. Currently, the stove as well as broil and griddle do not work due to the spark module failure and the parts are on backorder for 5 months!!!

Don’t be fooled by what they say about Viking Rangers, etc. also, the majority of these reviews are paid reviews. Here’s my experience with Viking. Had a Viking freezer. Out of the two years I’ve had it. It’s probably been down seven weeks or more. They repaired it seven times before they replaced. I have a Viking oven. I also had issues with it. Thermostat quit working, the light in the oven fell back behind the oven. I was without an oven for about 20 days. Now to my Viking cooktop I’ve been without a cooktop now for a month waiting on Viking. All these appliances are under two years old as of today’s date. Before you spend a crazy amount of money for a high-end appliance stop and pay attention. Parts are very difficult to get the service on them sucks nobody wants to work on them if they’re under warranty. Just buy yourself a good old GE and be done with it put your ego in your pocket.

I bought a Viking range in December 2023. The oven did not work from the very beginning. It would not stay heated to bake anything. I had 12 people coming for Christmas dinner, so we had to put our old stove back in in order for us to host the dinner. The technician was able to fix it but less than 4 months later, the oven would not heat again. The technician again came to fix it. Fast forward to December 2, 2024. AGAIN, the oven does not work. It will not even turn on. I have been trying to get a technician to be able to come to fix it, having the parts, as he lives over an hour away from me. It is now December 19, 2024. Still no oven. I am again, hosting Christmas dinner for 10 guests. The customer service department is worthless. You might as well talk to the wall. The only thing they can tell you is what is in their scripts.

Our Thanksgiving is RUINED. We purchased over $35k of products from Viking over the past 5 months. My husband advocated for a different brand, but I convinced him Viking was the way to go. BAD MISTAKE. Here we are. It's Thanksgiving eve. I am SICK to my stomach. We have NO cooling in our fridge (just received 3 months ago). I'm devastated. Our turkey is getting bacteria. Our fridge is now 47 and freezer is 42 and it's NOT OK. This has been going on since Sunday and I tried to get Viking's attn since then via Social and LinkedIn. They sent a tech out last week but said 10 days to get a part. 10 DAYS!?!? Seriously? Have they not heard of FedEx overnight?

I consider my Viking gas cooktop a piece of junk! In the 3 years I've owned it I've had to replace 2 igniters and a third burner fails to light 90% of the time even though the igniter sparks. I would highly recommend to any potential buyers to buy any other brand. Viking customer service is a joke and are not interested in helping a dissatisfied customer.

Absolutely the worst appliances. We're donating our 36" stove (or throwing it away) and going back to Wolf. Hinges on stove door have been replaced 5 times in 4 years. Zero coverage from Viking. You'll be sorry and out of a lot of $.

I purchased a Viking range dishwasher and refrigerator a little more than a year ago. The range has had to be serviced twice. A light on the outside was missing and the door hinges failed. The dishwasher just recently had to have the whole control panel replaced. Each time I’m without the appliance for 2 weeks. While I did not purchase the most upper tier appliances they really should not have all their issues. There are some serious quality control issues at Viking.

We bought a 48" free-standing range oven (which comes with a large and a small oven). The hinges on the larger oven door are clearly undersized and failed after less than a year. We had them replaced under warranty. They then failed again before the warranty expired and had to be replaced under warranty. Just recently, they failed for a third time and we're out of warranty -- so Viking refused to replace them -- and customer service was very unhelpful -- just quoted the "rules". Given that the hinges are clearly a design flaw, I think they should have covered the repair again -- especially for a range oven that was more than $15,000. I would never buy Viking again. I had a Wolf range oven previously and it was so much better!

When I ordered the Viking stove, I didn't know it was gonna take six weeks to get, but it was no big deal. The quality is good and it's a beautiful stove.

I don't like that on my ovens, the dials have tick marks. It's not digital. It doesn't have writing next to it. When I turn it to 350, trying to line up the two tick marks, the one on the dial you're turning and the one that's stationary on the unit, I couldn't tell if they're lined up. I just had Viking out fixing and it looks like it's at 350, but it could be at 340 or 355. I've been ruining food. I also don't like that it takes 30 minutes to heat up before you should start baking.

The Viking Range at start up shut down after 10 minutes when the installers went through the initial test. That was unfortunate. I couldn't do anything in the oven. The stovetop was fine. So, it was something within the ignition system, which was common. Viking knew what the problem was. It took 15 days before we had the parts. It has been running nicely since. If there was one thing I could tell Viking to do, I would tell them to make that chrome griddle for the 5 Series. The griddle is tacky looking on that. You can get that with the 7 and much nicer looking. If I could do mine all over again, I would either get a 7 or I would get all burners on my 5 because I don't like the look of it.

My Vking range has never worked properly. The first issue was orange flames on the burners and after 5 months it has improved slightly. The worst issue is the oven, it never lights on the first attempt, it usually takes two, but if it takes three attempts it sounds like an explosion. I have had 5 service calls so far. I am waiting for some replacement parts for my oven. Currently, the oven does not light at all even though it did light a few weeks ago when the repair company was here.

I purchased a custom appliance from Viking and felt a sense of accomplishment. However, my experience has been disappointing as my dishwasher required servicing three times, the plastic resin crispers in my refrigerator shattered, and the stove's igniters are overly sensitive. Despite reaching out to customer service via email and phone, I received no assistance. Potential buyers should be cautious.

We purchased a Viking 7 Series 30 Inch Wide 4.7 Cu. Ft. Double Electric Oven. Since it was installed the oven has never worked very well...Not what we expected in buying an high end oven. We called the dealer and they sent a technician to fix the oven and replaced a part and attached a wire that should that wasn't in the manufacturing process. The oven still doesn't perform very well. The oven takes nearly an hour to reach temperature and panel with the dials heats up so hot you can't touch it.

It's been excellent with Viking. It's perfect in my kitchen. The range cooks very fast and I can cook multiple stuff on the stove and monitor everything.