Viking Ranges Reviews

Ordered a Viking 6-burner cooktop, model VGSU53616BSS on 1/15/22. Estimate delivery date was supposed to be June 2022. Cooktop was received 10/6/22. I installed on 10/6/22. Worked ok, however, when I was cleaning the burners recently, I noticed a cap screw missing on the lower right burner. The cap screw secures the burner to the top surface. I wrote to Viking 4/20/26 requesting them to send a cap screw.

We purchased a Viking range Model VGIC54828BSS00, 5 Series, for installation in a home we used part-time in August 2023. We moved into the home full-time in March 2025 and used the large side of the oven twice; each time caused the house to fill with natural gas. We called the contractor, who inspected the oven and confirmed it was properly installed and suggested we call a Viking repair shop.

Spent almost $8000 on a Viking LP range as a gift to myself for selling my restaurant. 2 years later, I've spent over $2000 to replace parts - igniter controls, door hinges and some other part. What a pathetic joke on me. Viking used to be a quality brand. It's junk now. Stay away from Viking ranges. They've ruined this brand.

Bought about $20k in Viking appliances in 2023. 2.5 years later, after over 10 service calls for multiple issues on the dishwasher, fridge and range, I can say it was the worse money I have ever spent. Customer service is awful. They don’t respond to calls, emails. What once was a great company now makes garbage. Do not buy!

We have a 2019 Viking Double Oven issue. The enamel paint used on the upper oven is blistering and cracking. Viking’s response ‘We understand your concern; however, based on the factory’s review, this issue has been determined not to be a factory defect. The cracking observed is related to the enamel paint and is not considered a manufacturing defect, nor is it something that can be repaired or corrected.’ This is unacceptable for a premium product! Viking Customer Service dismisses factory defects.

House 2 years old, Builder installed Viking appliances. Wall range has been an issue from day 1. Door does not fully close leaving a gap and it has gotten worse. Apparently, it is the springs that are weak from other reviews. Now the unit is taking more than 30 minutes to heat up to 400 degrees. The Viking refrigerator has been leaking water into the ice since day 2 but nothing has fixed the issue and now it is so bad after 2 hours of ice making we have 1 inch of water mixed with the ice. We have shut that down. Dishwasher has always taken hours, and the dishes are still dirty. Even with scraping and rinsing before you place them in. Neighbor next door gave up with her Viking dishwasher and gave it away and bought a brand from Home Depot.

I am 67 years old and have owned many nice homes and can honesty say this may be the worst piece of junk appliance we have ever purchased. Made the decision to just get rid of it about six months after purchase because was simply not going to live in a house where the oven door in the kitchen has to be propped shut with my wife's stepstool in order to use or at least keep the oven light from being on 24/7. My bad though. Should have investigated and would have found out Viking was sold to a company called Middlebury Residential and they are a complete embarrassment.

I do not recommend buying a Viking oven! We purchased a Viking oven, fridge, microwave & dishwasher. Our oven has not worked properly from the beginning. The first time this problem occurred, Viking covered the repair because it was under warranty. The same part (DSI controller) stopped working again, but it’s now out of warranty (was installed less than 3 years ago). We only used the part of the oven that had the problem twice, before it stopped working again. We’ve had the same problem multiple times. The oven doesn’t get up to temperature, making it useless! I’m now expected to pay more money to fix it! Seems like this is a defective oven since the same problem continues to occur. DO NOT buy Viking!

Would never buy one again. The print on the knobs came off after 5 years of use and they want 500$ to replace them. NUTS... They say not to wash them with soap. How are you supposed to get grease off them? Pathetic excuse and particularly for a supposed premium brand. Would never buy Viking again and strongly advise against them...

I purchased a 48” Viking series 5 gas range 4 years ago. I knew what I was buying. It is a basic model without the bells and whistles of other brands. Timers, temp probes, digital displays, etc. It is a basic cooking unit for over $14,000. I was fine with it. I did not expect the lack of quality with some of the parts. The quality of the burner top plate finish is horrible. The paint was pitted. I had it replaced when it was first delivered. That was a battle. The replacement was not much better. The finish is next to impossible to keep clean and looking like new. I own restaurants. I know what clean is. I know what products to use. Viking is not a good unit for home use. Eventually I will be mad enough to replace it. Cooking wise it is excellent.