Viking is considered a high-quality range and we got it for its looks and reputation. We purchased one for our apartment in Florida. I would rather have a gas range but our condominium has a requirement for only electric. I am not a big electric fan but it seems to work fine. The dealer did a good job.
I've always been a Viking fan. I've had the Viking Range for many years. The dealer got it installed and then one of the igniters was an issue - the small didn't light all the way. So you'd get a bad gas smell coming out of there but they got it fixed. I like the quality of the Viking Range, the BTUs being my favorite.
The Viking range fits nicely in my kitchen. The convection oven is my favorite. Moreover, the reps at my Viking dealer were great. The only problem I have with the range is one of the knobs is a little scratchy to rotate.
Viking's range is a great product for the price. Its quality is beautiful. I also like the look of it. Its six burners have been my favorite since I get a true heat and I do a lot of cooking.
The Viking Range makes me feel like a Master Chef... In 30 years and many gas ranges, this is the best range we have ever had. We had a minor service problem with our grill and gas broiler which was immediately taken care of without charge. The service department was by far the best I've dealt with in my experiences with other companies. We are going to be moving soon and I will get another Viking - The Best Gas Range Ever!!!
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Viking Ranges is known for being well built and for standing behind their products. We like it and it's very attractive, but we had some issues. We have a service tech coming out to explain the unit to us because we don't know if the broiler features are working correctly, or we may just not know how to operate it. Other than that, it's all been very good. We got a lot of compliments on it being in our home. They have excellent service and they treat us very well.
Viking proudly displays our products on dealer showroom floors as well as providing detailed information on our website for consumers review prior to purchase. We are sorry to hear you are unhappy with the design of the unit.
Original review: Oct. 21, 2016
My Viking range cooks great and very fast, too. It's a beautiful appliance however, I don’t believe there's a timer on this thing to time anything. I don’t like the fact that when I turn on the oven, there's a blue light that comes on but there's no signal that says when it's gotten to the proper heat where the blue light goes out. And I have to be basically sitting on top of it to know the proper heat. I've had other ovens that will beep when they’ve hit the right temperature. The other thing I don’t like is the ergonomics of it because I have to bend over to read the dials to see where they're at because my particular range has a little bit of an overhang to it and the dials are underneath it. That’s a very minor thing but an important one to me.
Thank you for your review. A Viking Customer Care representative will be in contact with you shortly to assist with resolving this issue.
Original review: Oct. 18, 2016
When my range came there were some scratches on it and we’re having issues on getting a new one out. They keep saying they’re gonna order in the part, which they do. But then the part looks worse than the range when it was delivered. I wish they could package it differently, so that when it comes it’s better off. I tried calling Viking’s 1-800 number but they weren’t very helpful with it. The only person that’s helpful is the appliance guy that comes in and he’s been ordering the parts.
Over the years I’ve always wanted to get a Viking range. We moved back to America about five years ago and I went to remodel the kitchen, and that’s when I purchased one. The look is very nice. There’s a couple of quirks on it ‘cause when it came, the knobs were all put in the wrong thing. I didn’t know what was going on when we turned the stove on. I couldn’t understand why we couldn’t turn it smoothly from one adjustment to the other. We came to find out that the back of these knobs were put on wrong. So when the service guy came out, he looked at it and changed the knobs. As far as working with the Viking people, they’ve been very good and the service is top-notch.
One of the things I've noticed is it's difficult to see the numbering on the Viking oven on what you want to set it to since it's chrome and it is very shiny. When we turn the oven on to 350, we can’t tell when the light goes on or off when it becomes 350. We wait for five minutes and it should be there. We’re trying to get a little external temperature thing to put on there. Other than that, it’s really nice and it gets hot really fast. We like it a lot.
Thank you for letting us know about your issues. We will have a customer care representative contact you shortly.
Original review: Oct. 14, 2016
I don't know how this company is still in business. I purchased electric range early this year. At some point we damaged glass top of the range and ordered a replacement back in May. Today is October 14th and I sill didn't get it. I've been given different dates on when glass top should arrive and any time the date comes there is always an issue. Bottom line. I WILL NEVER EVER IN MY LIFE BUY Viking, period and advise anybody who is thinking of purchasing any product from this banana company think again.
Thank you for your review. We are truly sorry to hear of the issues you are having. I have looked into your case and we have the information on the probe. A customer care rep will be in touch with you shortly with this information and to follow up on the current issues you are having with the unit.
Original review: Oct. 14, 2016
I got a brand new Viking Series 5 range a year ago and had nothing but trouble. We had every part on it repaired or replaced seven different times. It was absolutely the worst stove I've ever had in my life. They then discontinued the model so we got a Series 7 a couple of months ago. But it's not holding the right temperature either. I talked to the Viking guys and they're coming out tomorrow to try to repair that. I'm waiting to see if they can calibrate the temperature. It fluctuated up to 100 degrees. I wish I'd have my old stove back. It was nothing fancy but far better than what I have right now. I would never buy a Viking again.
The customer service has been great but they did not deliver the meat thermometer that comes with the new range. They said they were sending it but I've yet to get that item. The repair people have all been lovely, too, but are just not able to fix the stove. I had numerous repair people come out. I even had somebody from Viking itself instead of the one they contract with. Also, I've wasted seven whole days with my first oven. I took off from work waiting for people to come fix it and they did, but nobody should go through that with an oven issue.
I would never recommend Viking. This new Series 7 range maybe fine, but with what I went through with the Series 5, they shouldn’t have had that product out there to begin with. And I don’t trust the new one. Hopefully, it's just a calibration issue that could be repaired. But I've been down this road with the first one which didn't hold a constant temperature either. I've already told some of my friends to not get a Viking and the reasons why.
I've owned Viking Ranges before in Nashville, Tennessee. However, I was a little bit disappointed in the workmanship put into the equipment. When it was delivered, the guys that installed it did a great job straightening one of the panels. I ended up having to get the wall oven unit replaced or at least they'd put in a new board. The stripping around the door that holds the heat in was loose and had to be pushed back in place. I complained to the store about the quality of the product and they sent me a new unit. The new unit looked better and it's working fine so far. I haven't had any codes on it. All in all, they dealt with all my issues and responded timely. They sent people back out to try to correct the problem. In that regard, the service has been great.
I have some friends that own Viking appliances in their home and they have gourmet kitchens. When I’m over there, sometimes they extend their kitchen to me and it’s beautiful. We love to cook. When we have other visitors that come in, they utilize our kitchen, so I want the best stuff. We have not had the full experience with our Viking range, but so far the stove top is awesome. I also used the broiler for some great T-bone steaks. I like that it’s so spacious and easy to clean. I had one bad experience with their team at the dealer, but that was in-house and the general manager extended a conversation with us and took care of that. The only thing I wish I would’ve gotten was the wheels, but that would’ve made it a little different configuration. Other than that, it’s perfect.
Thank you for letting us know of your experience. This allows us to know where we can improve and we greatly appreciate it.
Original review: Oct. 12, 2016
We're happy with the range but the purchase experience was not without difficulties. Immediately after installation, three warranty service calls were necessary due to faulty wiring on the convection fan and broiler ignition failures. The issues were not due to shipping. The stove came with a list of quality control checks but obviously, the factory is hasty in final QC. It's a pity because the build and design are so nice. Checking its operation at the factory would have revealed the problems and saved everyone a lot of inconvenience.
Thank you so much for the review. Viking is happy to hear that you are enjoying your new oven.
Original review: Oct. 11, 2016
30" Double French Door Oven - I must say that I am extremely pleased with this product! Being a Chef, I am very particular on what's in my home kitchen, seeing that my wife and I like to entertain (as my time permits). This oven has exceeded my expectations. Not on just looks, but performance. It heats very quickly, cooks/bakes very well, and the temperature probe is accurate. It's a real eye-catcher when someone walks into my kitchen.
We understand we have a customer care representative working on your case and they will continue with their guidance through the repair process.
Original review: Oct. 11, 2016
I have always dreamed of having Viking appliances. I moved into a new house and my wish came true, Viking refrigerator, Viking double ovens, Viking 6 burner gas stove and Viking warming drawer. This came with a hefty price tag but I was over the moon. A few issues with the appliance company, that was a little over 5 yrs ago. Then May 2014, out of warranty we were told by Viking and had to replace the motherboard in both ovens!!! To the tune of over $500. Viking had issues with this problem so extended warranty slightly on newer ovens, so they were aware of problems in past ovens. Fast forward 2 yrs and both ovens are down again. Big pop and smoke. Both ovens again. I have left messages with Viking. No response as of yet.
Thank you for the review. I apologize for the experience that you have had. We will have a customer care rep follow up with you to ensure that this gets taken care of.
Original review: Oct. 11, 2016
It’s been the worst nightmare that I’ve ever experienced on an appliance with this amount of money. I had a Hardwick oven when I bought my house in 1985. I replaced it because we couldn’t get parts with it, and I needed a whole kitchen. So I figured I’d buy really good high-end appliances. So I bought an Electrolux refrigerator and then a Bosch dishwasher. I got a Viking electric wall oven, convection microwave, and a range.
I’ve had problems with the range coming in cosmetically. There were a lot of inherent little scratches, and they took care of that. I couldn’t get it to work as well. For some reason when you put it on convection bake, it shuts off. It’s got a mind of its own and this is a $5,000 appliance. Thank God I bought it from ABW because they’ve been wonderful to deal with. After a year and a half, I had every single part replaced three times including cosmetic parts. The other thing is every time they come in and they would take it apart, the repairman would inherently scratch the surface or would chip on the bottom because it’s porcelain-lined and has to take the bottom out. I also have to check and put my hand over the vent to see if the heat is going on and I shouldn’t have to do that. So I finally convinced them that it’s a lemon.
Viking had their representative come out from another repair place because they didn’t believe that the people at ABW were handling it properly. The representative replaced the part and it still didn’t work, so Viking replaced the range. The second one was a little better. Then when I turned it on and off, I still have the same kind of issues but I can’t go through a repairman coming in my house for another two years. They need to fix it. It’s a damn oven and it doesn’t work on the convection bake cycle. I like the convection bake cycle, that’s why I bought it.
I probably have the biggest file on them. What’s really bad is that I found out later from another guy who delivered that this Viking range has problems and they just wouldn’t admit it. There’s something wrong with it and its motherboard but I have no idea what it is and I need it to work. It only came with a one-year warranty, but they promised to give me a two-year warranty on the replacement because of the issues that I had with it, and I haven’t heard anything from Viking. I reported it to them because I thought it would be a learning experience.
The other thing is the cooktop. We bought it because it has steel burners and a porcelain back top. I cook nothing but the condensation of the water. With the other top I had, it stained in two places when the condensation of the pot hit the water. It was a mess. But this one seems to be better. I haven’t had problems with the convection and I haven’t had operational problems with the electric, but this gas has been a huge disappointment. If it lasts how long it lasts, I will never buy another Viking product again. It’s like it’s possessed. It’s supposed to be high end and not a cheap appliance. I wish I had my 30-year-old Hardwick back. Otherwise, I’ve had no problems. It’s a beautiful-looking appliance. I would never recommend to a friend to buy a Viking.
They’re coming on Friday and would be replacing the two cosmetic parts that were scratched upon delivery. I have to stay home from work again for them to come over. This has been going on for almost two years. I have my daughter who’s an attorney and I was going to sue them. They had two contractors who came out and two different companies who said that there’s nothing they can replace it with anymore. They replaced it, but it was a fight.
Thank you for your review. We are happy to hear you are enjoying your appliances.
Original review: Oct. 10, 2016
We bought the house and the builder had put Viking appliances in it. We've only had the house for two or three weeks and so far, everything works great. The Viking range looks easy to clean, take apart, and thoroughly get to all the pieces. It's easy to work with.
Our Viking range was a part of our new home package and so far, I’ve been very happy with it. It burns very cleanly and I like that it is gas. It’s quiet. I’ve not had any problems with it. It's reliable and good. We had to call in an issue a couple of weeks ago but it turned out to be the electrical system in our house and not the actual range itself.
Thank you for your review. Viking is pleased to hear that you are happy with your units. In reference to the hood there is a few factors that could be causing the issues you are having. With this hood there is different size blower motors that can be put on it. If the motor is not strong enough for your duct work it could cause issues. Also something to check would be how many bends in the duct work you have running from the hood to the outside. The more bends decrease the power of the blower. If after checking this you are still having issues please contact us at 1-800-241-9152 option #3 to get a name of a local servicer who can come out and check out the unit.
Original review: Oct. 8, 2016
We’ve rented houses that had Viking Range on them. So we were very keen on buying our own once we bought our house. So far, it’s fantastic and I love it. We bought three things from them, the range, the hood and the dishwasher. And of the three, the one that’s working perfectly is the range. The hood is working okay but for what it is, I thought it would have more suction power. The other night I cooked steaks on a pan and the extraction couldn’t handle steaks being cooked, and it’s a big hood bigger than the range. My concern is whether it wasn’t installed properly or that’s as much power as that range has, which is surprising because it’s not a cheap hood. The range is great, but the range has less moving parts to it. I like the intensity of the flame. Being able to cook at higher intensity is great.
Thank you for your review. Viking does provide detailed installation instructions on our website for consumers to review prior to purchase to make sure the unit works with your space and we are very sorry to hear that you are unhappy with your products.
Original review: Oct. 7, 2016
I was told about Viking and I made my third purchase from them. The decorator talked me into it too. But I have a problem with all of their equipment like with my refrigerator. I called the person that takes care of the fridge and they told Viking that it pushes back. I had to have a man come twice and pull this forward. I'm now having a contractor to come in and put a bar behind it. It's very hard for me to get into the refrigerator doors because it's halfway locked in next to the oven. The freezer is lousy too and somehow makes a lot of ice.
I'm not so thrilled with the oven either. It's very expensive. I have stainless steel and it's so hard to clean that up. The dishwasher is also complicated. Sometimes it goes on and sometimes it goes off. I called to find out what I'm doing wrong and I had to push the button again. I would not recommend Vikings to anybody. I had it for a few months and I have a problem with all of their equipment. Viking products look good and everybody is impressed with the fact that they're so pricey, but I hate Viking and want to tell my friends it's the worst. I'm unhappy and it's been a terrible experience.
thank you for sharing your Viking experience. We are extremely glad to hear you love your range.
Original review: Oct. 6, 2016
I went to an appliance store and compared Viking to others. There was a Viking representative in there who showed me some things that were different about the range. So that's when I made my final decision. I've only owned the range for six months and I really like the dual fuel.
Thank you for sharing your Viking experience are are happy to hear that even though you had issues we were able to work thru them with the warranty to resolve them to your satisfaction.
Original review: Oct. 6, 2016
We've had Viking before so we decided we want to have Viking again when we moved. We bought the Viking refrigerator and the gas stove. When we had a problem, it was taken cared of and we've always been satisfied. We had a little bad luck with the refrigerator because at first it had a dent in the door so it was returned. The ice maker, light, freezer, and the fan continue running on the second one so that was returned again. We've got our third one since June the 26th and it's now working great.
My range is perfect. There are no scratches or dings when it was delivered. The fridge arrived and was completely beautiful on the exterior, but on the interior, all the shelves were smashed and ripped out so I had it replaced. Now, I'm waiting a door on the new one and a door for the dishwasher because they were both damaged in transit. It's unfortunate. But as far as how they worked, they're wonderful.
I had a Viking Range for 20 years. Then we moved, we got a new house. We liked the range we had. It's solid and it cooks good so we got a new one. The Viking dealer was very nice. However, we're having a little trouble with the oven door. When we close it and it hit a certain spot, it takes off and slams close. And the hinges, when we open and pull it a certain way, it pulls right off of the oven. I've got Viking's reply and was told that they were still waiting for the new parts.
I had a Jenn-Air range but I didn’t like the way it cooked on the gas. A couple of my cousins and family members have Viking ranges and I also researched on them. I liked the reputation that I read about them and bought a few things - a range, a washer and dryer, and a refrigerator. The Viking range is much better. It cooks much faster. It’s of good quality but the only thing I’m having a problem with is the grates in the oven. I can’t get it in and out easily. It sticks. Also, they didn’t explain clearly that I bought the non-self-clean oven. They didn’t go through everything for me. They didn’t tell me the ins and the outs of each of the ranges. If I could exchange this, I would get the other one.
People say that Viking Ranges have good stoves and cooktops. I'd say it's high quality and I'm happy so far. The simmer feature is nice, it heats up very quickly. One thing that I'm not satisfied about is that I don't have that option of a griller anymore. Now it's just a griddle, and I don't like it. But, beyond that, performance and everything else, I'm very happy.
We bought the whole package -- 40-inch stove, dishwasher, 42-inch fridge, and hood from Viking. Their stuff's not cheap. We spent over $20,000 on these appliances. However, we've had issues. After only two and a half years of use, we've had the fridge repaired four times, the dishwasher three times, and the range twice already. So, we're very disappointed with the products. I've had appliances that cost 500 bucks and lasted better than these. The products had poor quality overall.
They have a high quality range but at that one point, the price was a little higher than I could afford. However, it came at a price that I could justify and it was a good price. It's a solid machine and I don't go in for any of the bells and whistles, so to speak. I want something that's going to cook.
I knew what I wanted more or less when I went in their store and had a couple of questions. Also, I would have liked to have been able to actually see the range before I purchased it but the only thing they had for a floor model was the gas style. Unfortunately, I don't have that option where I live so the sales rep showed me the gas range. I'm very happy with the product. I love it and so far, the features that I use have been very good. The elements are quick to heat up and the oven cycles well. I really like the 12-inch element in the center of the stovetop because I have a lot of larger pans. One in particular is a paella pan and it's not something you can do off to the side. So it's got a good size and because of that, it's the first time that I actually made a paella in about 14 years. I had this pan just in hold for a stove like this. I also like the convection features on it.
We were looking for a range on the higher end, more top-of-the-line, and there were only a few that we looked at, but we chose Viking Ranges for the reliability. I liked that they were manufactured in the U.S. However, I'm really disappointed because we can't get someone to come and help fix it. Ever since it was installed, it's been running really hot. We have liquid propane and we've already had three people come out and look at it because I love to cook, which is why we invested in the stove. I'm the only one who can cook on it because it's so hot and can't get to simmer. It's low is boiling and there's no way to get it turned down.
We looked at it and it said that it came already pre-configured for liquid propane and there's no adjustments that can be made. It's really frustrating and we're stuck with it. I even went online and registered that I got the stove. The last repair person a couple of weeks ago said that there’s nothing they can do. We thought we made a solid purchase, but we’ve not been happy with it at all.
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Viking was founded in 1987 when it became the first major manufacturer to offer professional-grade appliances for home users. Its first appliances went into production in 1990 at its (then) newly opened headquarters in Greenwood, Missisippi, where the company remains to this day.
- Industrial heritage: Viking's focus on professional-grade standards provides users with high-quality appliances that offer powerful features for cooking large meals, either at home or in a business.
- Rangetops: Viking offers one of the most extensive product lines for range tops and cooktops.
- Stainless steel: Viking is almost exclusively dedicated to stainless steel construction, giving consumers who prefer that aesthetic appeal a wide range of choices for finding different fits and finishes.
- Double units: Viking has the largest number of options for users seeking double ovens and double cook tops.
- Authorized dealers: Users who buy from authorized local dealers enjoy extensive and convenient warranty and technical support.
- Best for Users cooking for families and users cooking for businesses.
Viking Ranges Company Profile