
Viking Ranges Reviews
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About Viking Ranges
Viking is a luxury appliance manufacturer that offers high-performance ranges, refrigerators, dishwashers and more. Its ranges are available in a variety of burner configurations, sizes and fuel types. Customers see the widest variety of options with Viking gas ranges or dual-fuel models. Viking electric ranges or induction ranges have fewer size or configuration options, but these models are still feature-rich and can be customized by color.
Visit vikingrange.com- Luxury designs and materials
- Customizable
- Long-lasting
- Promotional offers and rebates
- Limited pricing transparency
- Expensive
Viking Ranges Reviews
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Reviewed Nov. 21, 2019
We’d had previous Viking appliances and we really like their looks. On our old house we had a Viking gas, and now we have a Viking electric. I, however, prefer the gas cooktop for the immediate heat and control of the heat. On the electric, it's like on and then off and on and off. Also, three of its burners are all small. It would be better if they make two larger burners for larger pots. If, however, you have to have an electric, Viking is the way to go. It's high quality and it looks really great. Overall, I like everything about it equally as well.

This brings us great joy knowing the quality of our products is in such high regard. Thank you for your comments.
Viking Range
Reviewed Nov. 18, 2019
This is the best oven I've ever used and I've used some fancy gas ovens. Water boils in like 2 minutes, the oven heats up insanely quickly. Prior to this, I wasn't a fan of electric ranges, I'm never going back to inefficient gas ovens.

This brings us great joy knowing the quality of our products is in such high regard. Thank you for allowing Viking into your home, we appreciate you as a customer.
Viking Range
Reviewed Nov. 17, 2019
We bought this range 10 years ago, brand new for $6000. We have had it repaired by Viking authorized dealers 4 times over the years for $500 each time. All problems were electric failures. I wrote to Viking the first time it broke, (on Thanksgiving no less), after owning it for 18 months, and they never responded. They have poor customer service and do not stand behind what they sell. Our range has broken again and we're done with it. We'll be selling it on offer up. I would advise never buying a Viking product.

Thank you for letting us know of your experience. We deeply apologize for ALL areas of concern. After careful review this has been forwarded to our escalation team-a team specialist will reach out to you within 7 business days.
Viking Range
Reviewed Nov. 16, 2019
My husband did some research on the ranges and he said that Viking was rated high. We had a wonderful experience with their dealer, and we got a refrigerator, a microwave, a dishwasher and the hood and the oven. The appliances are of good quality, but we've had a couple of issues with the microwave door as well as the hinges on the oven, which we had to have replaced and has already been handled.

Thank you for letting us know of your experience. We deeply apologize for ALL areas of concern. In careful review we're pleased however, to see issues have been addressed with the unit being serviced. While we do not anticipate any further service , please reach out to Viking should the need arise. Thank you
Viking Range
Reviewed Nov. 15, 2019
Very pleased with the quality as well as the aesthetic of the 2 products I purchased (30" range and 30" hood). The performance of my gas range is superb and cooking temperatures are achieved quickly. Cleaning and maintaining the range looking 'like-new' is also easy.

This brings us great joy knowing the quality of our products is in such high regard. Thank you for your comments.
Viking Range
Reviewed Nov. 15, 2019
We love it! Not only is it a great stove and oven, it is a work of art and the centerpiece of our remodeled kitchen. I would heartily recommend it to anyone who loves to cook and appreciates the benefit of a top quality product.

This brings us great joy knowing the quality of our products is in such high regard. Thank you for your comments.
Viking Range
Reviewed Nov. 15, 2019
I heard about Viking ranges through the grapevine and we like the features. The range is a high-quality one and it operates well.

Thank you for allowing Viking into your home, we appreciate you as a customer.
Viking Range
Reviewed Nov. 14, 2019
Viking Range was fined for ranges that turn on by themselves (article dated 4/17/17) for 15 models sold between 2007 & 2014. We have a Viking Range that was purchased in 2017 when our home was under construction. 11/9/19 the oven ignited by itself in the middle of the night; our fire alarm went off & woke us. The house was filled with smoke; we have to flip the circuit breaker to turn the oven off. It was super-heated & left marks on our brick backsplash. It also melted the igniter & safety features of the oven, as well as the mechanisms for the sliding racks. Clearly, Viking has not remedied the faulty part issues that caused this.
I called them & their blanket answer is "that's not one of the recall ranges", albeit the exact circumstances around the previous problem were evident. The specialist that serviced the oven said it looked exactly like the previous problems, although the part in the oven read as the updated version. The customer service rep stated to send her the service notes & she'd forward to management, but didn't think repair would be covered (for new racks and the melted parts due to their faulty parts = $1,600) because the range was not under recall. For $14,000, you'd expect better response, customer service, and quality out of a product.

Thank you for letting us know of your experience. We deeply apologize for ALL areas of concern. After careful review this has been forwarded to our escalation team-a team specialist will reach out to you within 7 business days.
Viking Range
Reviewed Nov. 14, 2019
Our service technician says our Viking range is leaking gas from a valve. Viking says they no longer manufacture the forty dollar part and we must buy an entire new range! Ridiculous. Our previous service technician told us that he no longer services Viking because parts are often not available or never ship after ordering. It seems Viking treats their ranges, and their customers, as disposable.

Thank you for letting us know of your experience. We deeply apologize for ALL areas of concern. After careful review this has been forwarded to our escalation team-a team specialist will reach out to you within 7 business days.
Viking Range
Reviewed Nov. 14, 2019
I used to work in restaurants. I’ve known Viking for years, and I love the quality of their ranges. From having a noncommercial unit previously they work better. The oven makes heating temperatures more exact. It cooks more evenly. The burners are designed to where they actually just operated at a different level, a higher level. I would recommend it. You wouldn’t be disappointed, and you'd be happy with it. There's definitely a difference between a commercial unit and the standard gas range that you could buy anywhere.

This brings us great joy knowing the quality of our products is in such high regard. Thank you for your comments.
Viking Range
Reviewed Nov. 10, 2019
Viking is a well-known name in the industry and their range was the highest and top of the line range we can use without a direct overhead exhaust. However, we didn't have a good experience with it. Every time the exhaust fan came on, it vibrated and made a terrible noise. It was intolerable. Their service guy said it wasn't leveled but it was leveled fine when it was installed. Nobody could figure out why it was making the noise when the exhaust fan came on. I said, "Obviously, something's loose. It's vibrating." And it took them seven trips, two different service companies, to figure out what it was and it doesn't do it anymore. It was very frustrating on our behalf. We'd probably not buy their product again because of that. It was also delivered with a broken grate on top too. I had to go into the showroom and exchange it for the grate they had on the display.
From day one, when it was delivered with a broken grate, right away I was upset. If I spent $500 or $1,200 for a range, I'm okay. But it was $5,000 so I'm expecting something to be worth $5,000, not a vibrating thing that was making noise. I have a service contract that I paid another $500 for so they have to come to me. It looks beautiful and it works great now, but the first year and a half was a disaster. And I'm not quite sure how they fixed it and if it's gonna hold up long enough. It was probably dropped or mishandled during its original shipment from its factory to its final destination that was why these problems came. Till today, it's working fine, but I'm not happy with the whole experience and would definitely not recommend it.

Thank you for letting us know of your experience. We deeply apologize for ALL areas of concern. In careful review we're pleased however, to see issues have been addressed with the unit being serviced. While we do not anticipate any further service , please reach out to Viking should the need arise.
Thank you,
Viking Range
Reviewed Nov. 9, 2019
I've had my Viking range since June 2019. I had a previous high-end oven that came with the house that I bought, and when that oven was no longer able to be repaired under the warranty, I had grown accustomed to its features, and I wanted another one. And there are only a handful of high-end brands that has the same features, a Viking being one of them. I went with it being the lower maintenance and lower complexity quality brand. And I liked the style and the look of it. I don’t quite know if I’m gonna get the value out of what I paid for because they threw in a promotional free Viking dishwasher that we replaced my older, reliable dishwasher with, and it had nothing but problems, to which finally, it seems to have gotten fixed. And that has turned me off of the brand because I wondered, if the dishwasher had so many issues and seems cheaply-made, what’s the Viking brand for the range going to do down the road?
My overall feeling is that I have enormous trepidation about spending the money that I did, and how long this unit is actually going to last without it costing me tons and tons of money out of out-of-pocket repairs once the warranty expires. But then again, maybe that’s their business model. Maybe that’s why I got this broken dishwasher so that I have to keep repairing it and spending money years down the road. That’s my mental state that I’m in on the Viking brand right now. And there’s really not much I can do about it at this point. So, I have to hope for the best. The other issue that I have is that there has been a concerning, unexpected behavior with the range where, sometimes, my wife or I will turn it on and set it to bake and to preheat, and we’ll come back to it 20 minutes later, and it has set itself onto the clean cycle and hasn’t heated up or anything.
I actually ruined a couple of bread loaves that I was looking to throw onto the oven at that time and I couldn’t. And I had to switch it off, then on and then off. So now, I have to call the egregious Viking customer service and tell them that I have a problem although I can’t be sure. And it’s time and energy that I have to spend doing that, it’s rearranging my schedule for a repair crew. I wanted a product that works, and I’m not entirely sure I have a product that works well. I’m highly skeptical and feeling trepidatious about it. I have limited confidence that it’s going to continue to function like a new $11,000 range should for longer than a year or two. I’m living in the fear of I don’t really know what to expect outta this thing, and I don’t really know if you guys are gonna support me in my time of need for the amount of money that I paid.

Thank you for letting us know of your experience. We deeply apologize for ALL areas of concern. While we do not anticipate any further service, please reach out to Viking Customer Service should the need arise. Thank you.
Reviewed Nov. 8, 2019
Viking has excellent quality, it works easily and it's the top-of-the line appliance. The griddle is my favorite. I've called their customer service and asked them a question about the front cover, and they were very good.

Thank you for allowing Viking into your home, we appreciate you as a customer.
Providing superb customer support is just as important to us as the manufacturing process. Thank you for the acknowledgements we appreciate YOU.
Viking Range
Reviewed Nov. 1, 2019
I’m a previous owner of a Viking range and I’ve also got friends and family that have Viking. Also, years ago, I worked in a commercial industry where the restaurant that we were in used Viking Ranges. I bought a standing range that has an oven underneath and for me, the main feature is the oven. The responsiveness of the oven, the temperature control, and the consistency in its convection oven are excellent. Also, the reason I chose Viking has to do with the type of burners that they have and the difference between a direct flame versus an indirect flame. It really has to do with your cooking preferences. I like direct heat. I like the heat that you can immediately adjust because, with a lot of indirect flames, you still have the cover that holds heat.
However, the oven had a few minor things that needed to be repaired. There was a little bit of damage to the top shelf, but I’m sure that Viking didn’t ship it that way. Anything that’s shipped that’s that heavy can have shipping damage to it and it didn’t stress me out. I called the 800 number and talked with their customer service a couple of times. The people there are polite and professional. They’re sympathetic to any situation that you need assistance with and they understand the importance of having an oven that may not be working perfectly. They were quick and responsive in getting someone to come out to the house and replace the part. Plus, the people they send to your house are excellent. All in all, the Viking range is great and I’m about to help my mother buy one for her house.

We are pleased Viking was able to accommodate your personal preference; Thank You for allowing us the opportunity.
Viking Range
Reviewed Nov. 1, 2019
Beware of purchasing Viking Appliances!!! We purchased a Viking Range, double oven and beverage from Macon Appliance Store in Franklin, NC and spent almost $18,000 only to find out that Viking only carries a 2 year warranty. We had Blossom Gas come out to inspect our gas and they discovered there was a leak coming from the gas range. We contacted Macon Appliance and a repairman contacted us and set up a service call. It was discovered that the gas range had a gas leak and parts were ordered.
On 10/31/19 the serviceman returned with the parts to repair our gas range. It was at this time that he informed us that we owed $670.00 because the 2 yr warranty had expired. Needless to say I was livid as what company sells such expensive appliances with a 2 yr warranty. The appliances were delivered in Aug 2017 but our home was not completed until the later part of September.
I have also read other reviews from customers that had the same problem with a gas leak so this is obviously a problem with Viking gas ranges yet your company wants to gauge customers that are paying high prices for these appliances with a warranty that is worth nothing. Even Lowe’s, Home Depot and other companies offer a 5 yr warranty and much better service. I will NEVER purchase another Viking appliance again and will ensure that I let people know about the terrible quality of service that Viking provides. It is a shame that a company like yours takes people for their money. I contacted your customer service to report this only to speak with a representative that was rude. I asked her to have a supervisor contact me and I never received a callback. I am also contacting the BBB to report this matter!

We are researching your case and will contact you in the next few days.
Viking Range
Reviewed Oct. 31, 2019
I've had my Viking range for about four months now and it has been good quality.

This brings us great joy knowing the quality of our products is in such high regard. Thank you for your comments.
Viking Range
Reviewed Oct. 30, 2019
I had an old Viking and we had to have it fixed. It was silly to go buy one with the wire, but we couldn’t find anyone to fix a Viking. When we got a new stove, I left it up to my son. We looked at a lot of companies, but he chose the Viking. It's nice and he loves the simmer. He’s happy with the product.

It's Viking's desire that you continue to enjoy the quality we've put in place for our customer's, Thank You for your support.
Reviewed Oct. 29, 2019
Viking Ranges are made in the US, and I think they also had a specific model which just slightly better fit my requirements. They look good, but you better hope they don't break 'cause they won't stand behind it. I am very disappointed with what I received. While it works decently, two things had gone wrong with it, and I am now, I think, on month four of them not fixing it. There was no follow-up with the service people which I guess they have to hire locally. And so, they dropped the ball multiple times with us, so that took a while and it fell.
Once they finally got somebody out here, a month plus later, they needed parts. Another month and a half or so went by, and I had to inquire again on my own. So, at this point, I'm maybe six to eight phone calls in to multiple people, bounced around as usual. Eventually, I found out the parts were not in stock and they were back-ordered. So, it had been a saga as far as getting those parts into the repair people. They still don't have it.

Thank you for letting us know of your experience. We deeply apologize for ALL areas of concern. After careful review this has been forwarded to our escalation team-a team specialist will reach out to you within 7 business days.
Viking Range
Reviewed Oct. 28, 2019
We love the range! I had a Dacor range before but my Viking now is better. It is more expensive, but it's a far superior range. I could have gotten a less expensive one but we went with them based on their reputation. I've known about Viking Ranges and it's a high-quality product. I got the basic one that had a self-cleaning. Then, I also bought a griddle, and I love it too.

This brings us great joy knowing the quality of our products is in such high regard. Thank you for your comments.
Viking Range
Reviewed Oct. 25, 2019
I heard people were happy with Viking Ranges so I got their product. So far, I like the product. I feel like it's the most powerful range I've ever had. And when some of the burners weren't operating right, a dealer came from my area and fixed it. It needed parts, and I just had to wait a couple of weeks for it. And then they came and replaced it. The parts took a while, but I like the people they sent.

Providing superb customer support is just as important to us as the manufacturing process. Thank you for the acknowledgements we appreciate YOU.
Viking Range
Reviewed Oct. 24, 2019
My first Viking range got damaged in shipping. The frame got bent and they had to put a new plate at the bottom. The door was warped too and it wouldn't close. Viking wanted a second opinion and the tech came out and confirmed that the range was damaged. Viking then sent a new one in which came within a week. However, the second was damaged too and the kickpipe at the bottom was bent. So, they put a new one. Thus far, I love the burners. On our old range, only one of the burners got hot. The other wouldn't boil water so I love the fact that both of my burners this time around are both really high-powered.
Customer service at Viking has been good too. When they put the first range in, the top was scratched. When they put the second one in, it was scratched too and they're replacing the top of the range currently. I figured that when their crew slides the range in, their guy's belt buckle would scratch the top of the range because the scratches are in the same spot. Still, Viking took care of everything and I love my oven. I'd definitely get a Viking again.

We are certain your days will turn into many years of experiencing the immeasurable quality and service Viking offers through our products. Thank you for being part of the family.
Viking Range
Reviewed Oct. 21, 2019
I knew about Viking Ranges from back in the days that it’s a high-end commercial range. They’re one of the first ranges from back in the day that have been still around, and I recently also heard that they have improved their latest model. So, I decided to go and get one, and I love it. I like that it’s easy to clean and take apart. I like the aesthetics, the way it feels and looks, as well and it seems good quality. Its industrial quality is my favorite. I've used my range and have gone back to the department store. I looked at the lower-end models and the integrity of the material isn’t there, like the grill grates and the griddle. Everything is just built a lot better on the Viking gas range.

Our customers expect the very BEST and we work hard to ensure those expectations are met. Thank you for accepting nothing less; we appreciate YOU as a valued member of the Viking family.
Viking Range
Reviewed Oct. 20, 2019
I've always bought Viking products, and it's been that forever. All their ranges, especially, have been terrific. I got a dual fuel range this time instead of an all-gas one. I bought it in an open-box store, so I didn’t have to deal with the Viking dealers who are inflexible on pricing and everything else. I've had my old Viking range for 30 years and it's still working fine. So, the new range is just an upgrade for my wife. The product is great and I love it.

It's Viking's desire that you continue to enjoy the quality we've put in place for our customer's, Thank You for your support.
Viking Range
Reviewed Oct. 19, 2019
The house that we bought had the appliances in it and it included a Viking range. I’ve known about Viking Ranges for a long time but this is the first time I’ve owned any of their products. So far, the quality is great and I really like the look of it. But I’ve never owned a gas oven before, so I'm still learning about it. It’s also a little noisier than a typical electric oven, but I'm getting used to it. I also get that this is a professional range series so you’re not gonna have a timer like in an electric oven, but that is kind of nice to have.

We are happy to hear that you are enjoying your Viking range. Welcome to the Viking family!
Viking Range
Reviewed Oct. 5, 2019
The Dishwasher door broke within 5 month. The dishwasher does not clean well and has a musty smell. Stove grate is chipped and rusting within 5 months. I am not happy. With the quality of your product for the price I paid I thought it would be better.

Thank you for letting us know of your experience. We deeply apologize for ALL areas of concern. After careful review this has been forwarded to our escalation team-a team specialist will reach out to you within 7 business days.
Viking Range
Reviewed Oct. 1, 2019
Did not last 5 years, horrible support, wrong diagnostics. It took months of back and forth, Howie Voigt was the only repair dealer in 100 miles, for Van Vreede's in Appleton, Wisconsin. They gave up on it and literally told me they wouldn't touch it because they didn't want to keep coming back on the service call guarantee. Viking support direct would not stand behind it and told me we would have to initiate another service call. Worst experience I have ever had.
Reviewed Sept. 24, 2019
I currently have a Viking Refrigerator that is still under warranty but paid full price to have it repaired. Viking will only cover repairs performed by their authorized center, and that repair company is NOT trustworthy. I've had to repair both our Viking convection oven and refrigerator in the past 7 years, whereas Our old (much less expensive) GE appliances are still working perfectly after 20 years. I will not be purchasing any Viking products again. Shame on Viking.

Thank you for letting us know about your experience. We deeply apologize for ALL areas of concern. After careful review, this has been forwarded to Viking East office and someone will contact you within 7 business days.
Reviewed Sept. 13, 2019
Updated on 11/06/2019: My earlier review detailed a total failure of Viking to either manufacture a range that works or have any responsive customer service. It is utterly astonishing that it is now November and the range is still damaged, experiences random failures, waiting for parts [since May!], and never get return phone calls. Chris in customer service simply cannot be responsive to any degree. She only answers emails that we send, provides no updates on the missing parts, and generally could not care less about the $14,000 range that is crap. I am now left with having to commence a lawsuit over this because of Viking’s total incompetence and indifference. Don’t be fooled by fake reviews and faux concern posted by some third party that Viking pays to respond. Nothing has been fixed in six months.
Original Review: Bought a Viking 48" range [LP] at a cost of over $12k. Range was delivered and installed. Two days later the smaller of the two ovens has a gas explosion about 60 seconds after turning it on for the very first time. The door blew open so hard that it warped the entire control panel, jamming several of the knobs that turn the ovens and burners on. After many calls to the dealer and Viking, Viking finally dispatched a repair person the next day. The conclusion was that it could not possibly happen but that for reasons unknown, it did. Viking agreed to replace the brand new range.
A week or so later, the new range is delivered and installed. None of the burners work and they are burning yellow with 6" high flame. Installer swears that that was normal. More calls to dealer and Viking and once again repair guy is dispatched and shows up later that day. He adjusts all of the burners and sees that the new range is scratched all over and the stainless back splash is also scratched. He puts in a repair order to Viking and says that it will all be resolved. Calls to Viking get the same response. No word for a period on months and calls to Viking are never returned. Finally speak with someone who now says that it is the dealer's problem and to call them. Predictably, the dealer knows nothing about this but two weeks later the parts seem to be ordered and when they come in, the same repair company with fix everything.
Fast forward to this week, a full five months after purchase of the first range. Repair guy shows up with the wrong parts [!] and no back splash, saying that it was supposed to be shipped directly to us [that has never been said before]. The range is still not fixed and the knobs frequently jam. To add insult to injury, the original purchase included a Viking dishwasher. After having it sit in all of its original undamaged packing for two months, I open it up to install it. The cabinet is wrecked. The back is caved in and the front looks like it was duffed with a fork lift. No one wants to take any responsibility for it. Curse the day that we went with Viking instead of Wolfe.

Please accept my apology Mr. Catterson, I missed the second part of your respond. I am contacting Viking customer care and they will reach out to you for further assistance.
Reviewed Sept. 4, 2019
A friend of ours referred Viking Ranges to us, and it’s probably the best product and we like it. It was easy enough to use. The filter on the fridge isn’t working properly and I hear a buzzing sound every now and then. I called Viking to let them know and I also replaced the filter, but I still hear that buzzing sound, so I don’t know if that’s an issue that they have. Still, Viking is good.

Thank you for allowing Viking to be a part of your fresh start. We take pride and care in every product we manufacture and are grateful to you as our customer. Please contact Viking customer care at 800-241-9152 for a possible service call.
Reviewed Aug. 31, 2019
We wanted an all-gas oven and Viking had it. We also wanted self-cleaning, and the one we got came available with white on the front, which we wanted. The dealer was great. However, on the back of the range, we bought a separate piece for the air to come up from the oven, and it blows the burners when the oven is on and causes the burners not to be as efficient. That’s a big flaw. Because that air is blowing the burners and the flame is flickering, it takes forever to boil something. I wouldn’t recommend it because of that. If I were to do it again, I wouldn’t get it.

Thank you for your feedback regarding the accessory ventilation purchased. Viking makes every effort to listen and hear what our customers want, which is our foundation for newer and improved models.
Reviewed Aug. 30, 2019
The Viking range was at my house when I moved into it, but I've heard great things about the quality and that they last a really long time. It works really well, and it is very clean and sleek. The easiest thing is cleaning the range and the stove top. It's very easy to remove and you can put it in the dishwasher, which is great. One time, the oven door was a little bit loose. I reached out, they had someone come out within a couple of days and fixed it. Since then it has been working great.

It is Viking's desire that you continue to enjoy the quality we have put in our ranges, Thank You for your support.
Reviewed Aug. 28, 2019
I had some Thermador appliances and I wasn’t super happy with those. And so, when I started looking at appliances, Viking had what I wanted. However, we had some problems with the range -- the oven especially was problematic. The technician had to come back about three time to replace parts in it. It wasn’t lighting the way it should be and I’m still questioning whether it’s actually functioning properly because I have a regular oven, and the Viking oven still doesn’t cook as well as the other oven. The range top, on the other hand, is interesting. I have the one burner that has the PowerPlus, which is awesome. But the other seven options I have, it seems like it takes a really long time for them to cook. I’m not super fantastic happy.

Our aim is to be here to iron out any/all wrinkles. Please contact our customer support team at 800-241-9152 for assistance with a possible service call.
Reviewed Aug. 27, 2019
I purchased a Viking range for my home. I was reading the reviews and I just went for a try. The Viking dealer was very helpful, and everything went well on the installation. The quality of the range is very good. I’m happy with it and I like everything about it.

Thank you for allowing Viking to be a part of your home. We take pride and care in every product we manufacture and are grateful to you for being a valuable Viking customer.
Reviewed Aug. 26, 2019
My experience with the team at the Viking dealer was great. The guy was very helpful. The name brand is good, and there was a good deal going on where you buy one and get another appliance for free. The quality of my range is average.

It is Viking's desire that you continue to enjoy the quality we have put in place for our customers, Thank You for your support.
Reviewed Aug. 25, 2019
I had Viking for 14 years and I never had a problem with it. I liked it very much and decided to go with it again. The first one I had, I liked its dependability and the way it cooked. It was a high performing stove, and I liked that. What I have now is the same model, newer, and it’s no different. I had two problems however. I ordered my Viking range and when it came, there was a gas leak in it. The Viking person could not find any smell of gas, and he thought I was crazy. I had the gas company out and they found that it was inside the stove. Then the second time, they took that stove away and gave me another one, and I had a defect in that one also. So, I’m on my third stove, but it’s finally the right one. The installation teams have been fine too.

We are pleased Viking was able to resolve the issue; Thank You for allowing us the opportunity.
Reviewed Aug. 24, 2019
My experience with our Viking range has been good so far. We have one issue when we first got it, but it was a floor model, so that's understandable. One of the burners wasn't working, but they came in and they repaired it. Also, I did have a little bit of an issue with the vendor they used. It's the only authorized repair facility in the area. They dropped the ball a little bit with time. They got the part, and then they forgot to call me, and I had to call them after about three weeks after that.
I paid that amount of money for a range and I expect to have it working, but Viking didn't really do anything. It's a little upsetting. I was expecting them to do something, but they just told me that it is what it is. And so, that's the only real issue. I waited about eight weeks from the time I got the stove until the time it was fixed. But the stove itself is doing great. I like the name of the brand and what I thought they stood for, and other than that, the quality of the range is incredible. We have one of the cast iron griddles. We use it a lot. We changed to one of the accessory pieces that they have that should come in cast iron, which we prefer over the stainless steel attachment that it comes with. But it's great. We love it.

We are grateful to you for being a Viking customer. Thank you for allowing Viking to be a part of your home.
Reviewed Aug. 22, 2019
We've had an okay with our Viking range, but the oven temperatures tend to fluctuate pretty wildly.

It is Viking Range desire that you continue to enjoy using your Viking range. Your information has been forwarded to our escalation team. A team specialist will reach out to you regarding a service call to see why the temperature is fluctuating.
Reviewed Aug. 21, 2019
My mom is a chef and she said Viking is the best stove made. I like my range a lot. It’s a dual-energy. So, I’ve got a gas stovetop and an electric oven that has a convection. All the convection settings are really awesome. It takes too long to heat up. But once it gets hot, it’s great. The rows are nicer and much more even heating. It’s a very high-quality product. I'm happy.
The Wolf range was a little bit more money, but from the visit in the store, I didn't see that much difference in quality with the Viking range. One of the things that sold me on the gas stove top is that it has 55,000 Btu burners, and then, it’s got a little tiny one for simmering. That is awesome because the other products that I’ve owned only had one high-power burner, so I couldn't boil water and fry meat at the same time. But I do not have that problem anymore with Viking.

Our customers expect the very BEST and we work hard to ensure those expectations are met. Thank you for being a valued member of the Viking family.
Reviewed Aug. 18, 2019
I always wanted a professional range. I moved to this house and they have a Dacor. But somehow, when the contractor from the home warranty came in to fix it, they screwed up. They messed up with something. The stove is too old so I had to replace it. The home warranty gave me the option to choose from. At that point, when I was going over some information, I found out Viking is a good stove and the price is quite reasonable for the amount that the home warranty was compensating me. I picked it not knowing that I will have this problem periodically. I have a sparkling problem with my stove on the right. When I turn it on, I always have to use the match to light. This is a brand new $1,000 stove and I don't understand why. Also, when I was reading the description, I wasn’t aware that it’s an open stove. Some of the stove, on the top, the water can overflow into the lower shelf all the way to the tray below.
I also bought the Viking dishwasher and I found out the instruction book is not very well written. For a long time, when I try to press the button, the red light’s blinking. That means it has not started. And I keep closing it and opening it, and not until many days later, I called Viking. They said it was like a defect. I have to press it once then push it in. I cannot press more than once. But they don’t address that in the instruction book so people don’t know. Right now, the handle that opens up the dishwasher is moving but I have no idea how to tighten it up because I don’t see any holes.

Thank you for letting us know about your experience. We deeply apologize for ALL areas of concern. After careful review, this has been forwarded to our escalation team-a team specialist will reach out to you within 7 business days.
Viking Range LLC.
Reviewed Aug. 15, 2019
We had built a house in Texas and it had Viking appliances in there. We love our Viking range so far. It consistently works. Our experience with Viking has been great and we've had very positive interactions with them.

As always, it warms our heart to know you are pleased with your Viking range. Thank you for placing the Viking brand in YOUR new home.
Reviewed Aug. 13, 2019
I’m fine with the Viking range. Its quality is good. It is well and it works. The Viking team was nice too. They got a recall item and sent it to me but come to find out, it was already on the unit when I got the recall item.

It is refreshing to hear you are satisfied with your Viking range, thank you for being a Viking customer.
Reviewed Aug. 12, 2019
I went to Barry’s Appliance in Bridgewater, New Jersey, and they had all different brands on there. I liked the style of the Viking range. It looked nice. I thought it fit well in my kitchen that we had just put in. We got the hood, and it was very good. I like the convection oven a lot and the quality of the range is excellent. However, the door doesn't look like it closes all the way but they told me that’s ‘cause of the gasket that’s on it. It almost looks like it’s a little open on the side but they said that all the Viking Ranges are like that. There was also a problem with one of the gas jets when we first got it. There was a loose connection inside. They sent a repair guy down and took the whole stove apart. We tightened every connection in it. He was there for three or four hours and I haven’t had problems since. My experience with Vikings is great and I would recommend the Viking range.

Welcome to the Viking family. It is our desire that you continue to enjoy the quality Viking have put in place for our customers, Thank You for your support.
Reviewed Aug. 10, 2019
My family had a Viking range forever. The oven works well but it’s really not that high quality. They should have a 10-year warranty. I’ve had things break on it and the cost of the parts that break on a high-end range (which is not high-end, it just says high-end range) is a little ridiculous in my opinion. For example, I could almost buy a new competitor’s range for what Viking charges for a blower which is nothing special.
I’ve had a lot of problems in my Viking range. I’ve had the computer and the blowers replaced. When the computer was replaced, I had a warranty for that and they covered all that. The company that serviced it was a very good company. But as soon as the thing came out of warranty and right before Christmas, my blower went. Since the blower went, I couldn’t use anything for Christmas so instead of making Christmas dinner, I had to order a pre-cooked meal and heat it up in my neighbor’s house ‘cause I didn’t have a kitchen. The people were too busy to come and fix it right away so I bought the part and fixed it myself.
Dealing with Viking is ridiculous. I’m a handy person in the first place so when the blower went out, all I replaced was just the blower. The Viking guy’s basic philosophy was call a certified service center to come out which I did initially when it was under warranty. But once it’s not under warranty, there’s no reason to use a certified anything to replace something ‘cause I could just do it myself. Their idea to fix it was to pay 200 bucks to have somebody come tell you a $250 part was broken. So, instead of just fixing it yourself for 200 bucks, I would have to spend $450 for Viking to send somebody out to tell me specifically that a blower broke.
They’re the well-known brand, Viking, Wolf and few others. But if you’re gonna go buy supposedly high-end appliances in your house, those are the ones you’re overpaying for. It’s like buying a Louis Vuitton. You’re just buying a piece of leather with a very expensive name on it. It’s all just marketing. Everybody that buys a million plus house is gonna put a Viking or a Wolf. It’s not the best product. It’s the name brand product. It’s kinda like buying a Range Rover for example. Range Rover is probably the junkiest car on the road but a lot of rich people drive them.
Viking could stand behind their products more. If I go build a second house, why wouldn’t I just buy a Wolf next time? I’m not saying it’s a better product or not, but at the end of the day, when things are breaking on an appliance that probably shouldn’t break in the first place, I’m being stuck with the bill. For $450 just to fix a blower for a service call, I better go to Best Buy and buy a whole new range and stove, probably like a Samsung for the same price. All the inside of this thing has been replaced so the longevity of the product without their expensive repairs isn’t very high. Also, on the range part of the gas range, the design of the grates is terrible. It’d be better if they’re individual. But as far cooking, it cooks well. I’m satisfied with it when it’s working.

Thank you for letting us know about your experience. We deeply apologize for ALL areas of concern. After careful review, this has been forwarded to our escalation team-a team specialist will reach out to you within 7 business days.
Viking Range LLC.
Reviewed July 9, 2019
We bought USD 38K of appliances from Viking, and there is one advice: Never buy any Viking products. The Fridge stopped three months later. The wine cooler was fixed 5 times. The oven door paint peeled after 3 months. Worst service ever.
Reviewed July 6, 2019
We bought a complete Viking package including fridge, microwave, dishwasher and, the bane of my existence, a 30" gas range. The range would get to 400 degrees OUTSIDE the over making a burning hazard for anyone who touched the medal on the top of the range. This bad design caused the electronic ignition to fry. We had repair service done on it 3 times at a cost of roughly 2500.00. The ignition is out again and the quote we have had to repair it is $2000.00. That came with a 3 month guarantee. Since the other times we needed repairs there was only once that it was within the 3 month (we still had to pay for the service call to install the part) we decided against having it repaired. We will be buying a Whirlpool to replace it. I made numerous calls to Viking direct and was never able to get anything resolved.

We are sorry you are still having issues with your Viking appliances. I am sending your information over to the Viking West Coast office to assist with a resolution.
Sincerely Viking Range
Reviewed July 2, 2019
I want something sturdier and has more performance than what I'm usually getting. I got Viking with the oven and it's super sturdy. However, I also have the dishwasher and with both of them, I have some issues. Like with the range, one of the bars inside of the oven came loose. So, I had to wait for two months to get the part back and to service it. And the first dishwasher I got wasn’t starting, so I had to get another one. I was a little bit disappointed, especially for the price. Other than that, performance-wise, both the dishwasher and the range have been great. The dealer was also phenomenal. I couldn’t ask for better. They knew what Viking has on the website and were very knowledgeable. They knew their product. Every question that I had, they called me immediately, and if there was something they couldn’t answer they got back to me very, very quickly.

We are humbled you've enlisted your trust into the Viking brand, welcome to the family and thank you for your comments.
Reviewed June 30, 2019
A Viking range was in my home when we bought it. But that one was a demo in the store and when they installed it, they messed it up and burned up some of the wiring. I had trouble with it from the get-go, so it was replaced by Viking. Replacing it was a long, drawn-out process. But finally, after them trying to find the appropriate fix for the existing range, they said, “We’re done. We’re gonna replace it, no charge.” I like the new range and the grill is so pretty. The original one I had was so heavy. I’m a senior, and just picking up the grates was terrible. This new range I got is much easier to clean. They’ve broken it down, even the griddle and the parts that would have to be taken out, and cleaned are much lighter. They did a much better job on the newer models.

We are pleased Viking was able to accommodate your personal preference; Thank You for allowing us the opportunity.
Reviewed June 29, 2019
We bought a house that had Viking range and I like its efficiency. The features are also top-of-the-line.

Our customers expect the very BEST, and we work hard to ensure those expectations are met. Thank you for being a valuable member of the Viking family.
Reviewed June 23, 2019
I purchased a new Viking refrigerator model number vcff036ss in 2007. I need a replacement part, 021881‑000, which is the control panel, as the refrigerator won’t turn on. Viking has had the part on back order for 5 months, essentially obsoleting my very expensive refrigerator after 11 years. Why would anyone take that risk?

Thank you for letting us know about your experience. We deeply apologize for ALL areas of concern. After careful review, this has been forwarded to our escalation team-a team specialist will reach out to you within 7 business days.
Viking Range LLC.
Reviewed June 23, 2019
We've had our Viking for years now since we renovated our kitchen. I love the look of it as well as the induction cooktop. It is incredible. But in the last year, we spent thousands of dollars on getting both the panels of our induction cooktops replaced. The guy that I called at Viking was awesome and he helped get it through. That one was covered under warranty. But there was a stocktake that happened right before Thanksgiving and Viking shut down for it. That meant that parts didn’t ship for weeks and weeks. Who shuts down a cooking warehouse for stocktake the week before Thanksgiving? It’s the most important food holiday in the entire country. What kind of management decision was that? It was insane. We didn’t get the part for our range until after Thanksgiving. We got the first side fixed just before Christmas.
And then about three months ago, the other one went out and. That wasn’t under warranty anymore and that cost us over $1,300. The same thing happened with the part too. The guy gave the part but Viking sent the wrong one. The guy came and installed it, but it didn’t work. He then got another part. It came back and it still wasn’t working. He finally figured out that time that they sent the wrong part. The guy came back a third time. It was like a complete saga. I had to be home four times to get the second side fixed.
Viking range is incredibly expensive. We probably could’ve bought a range for a third of the price. I expected this thing to last for 30 years and not have a problem with it. But since these induction panels started going out, it had been a nightmare. The other one that was replaced under warranty the other day is doing something funky. We have to keep an eye on it because it has a 12-month warranty on it. Also, my understanding from the text is that there are only a couple of companies in the world that make induction boards. Whatever products you buy, you’re basically getting the same induction board in there. And this one is the best. But it still seems like there are some issues with the technology. At this point in time, it’s been very disappointing overall. You don’t expect to pay for a top-of-the-line range to have to then deal with this repeatedly.
When the range is working, it’s wonderful. I love it! I just don’t love that it keeps breaking and it cost me a fortune to get it fixed. It is unacceptable. The interesting thing is the company we’ve been dealing, Appliance Pros, has been pretty great although it was frustrating having to call and be told that Viking was shut down or the part was not yet shipped. We felt bad for the guy who came and fixed the last issue we had. He made four visits for one repair that could have been done in two visits. I'm dissatisfied with Viking.

Thank you for letting us know about your experience. We deeply apologize for ALL areas of concern. After careful review, this has been forwarded to our escalation team-a team specialist will reach out to you within 7 business days.
Viking Range LLC.
Reviewed June 22, 2019
I've had issues with igniting my Viking stove. I've also had some gas smells from the oven. Still, Viking's reps were responsive and helpful. I had a good experience with their customer service.

Our customers expect the very BEST and we work hard to ensure those expectations are met. Thank you for accepting nothing less; we appreciate YOU as a valued member of the Viking family.
Reviewed June 21, 2019
The quality of Viking Ranges is excellent. When I called their customer service and asked them, "Will your stove do this? Will your range perform this?", they were able to answer my question and point me directly, and they have always been like that. In all the 8 or 9 months I’ve owned the range, I have not had anything outside of that. It has been consistent and direct. I’m very lucky to have had that Viking. It’s a really great piece of equipment and I chose it for its performance. There isn't one thing that I do in there that is subpar. I had a JennAir for 20 years before that so I knew the professional-level range. I was expecting it to be good. I wasn’t expecting it to be great, and it was great. Somebody would say, “Oh my goodness, you paid $10,000 for a range.” I did, but it performs. It does exactly what it says it does. It’s beautiful to look at too. It’s like a work of art.
One of the best features of the range is the clean-up because you get cooking, start grilling this, sauteeing this, doing a sauce here and things spill and oil starts flying. And I can have that stovetop and everything wiped down and done in under 10 minutes which is a blessing. The range has to be the easiest range I’ve ever had to clean. I cook a lot in the kitchen. I make everything - my own pastas, my own bread rolls, crackers, soups and soup bases. I do everything on that and I grill. I do pastries and brioches. I do all sorts of stuff in there that everybody says the degree of difficulty is extreme, yet the results on these things are superior in that stove. Dinners and everything are like works of art. It’s like somehow my cooking went from being good to superior, and it’s that range.
I also bake pies. As a matter of fact, I just made 12 dozen butter tarts. Never in my whole life have I ever baked a pastry at 325 degrees. It’s always 400 or 425. So, the first time I baked a pie, I’m looking at the Viking book, and they're saying, 325, X amount of minutes. I thought it was insane. It has to be wrong. So I went to my old habits and baked it at 400. The results were abysmal. It was overbaked on the outside and raw on the inside. I did it again and I did it according to Viking. It was the best I have ever made in my whole life and that was where I then really sat down and started to read everything and anything I could on Viking and how to use this piece of equipment with optimum.
I would recommend this range. My only thing is this is a professional-level range so there's a learning curve on it because it performs differently than a 799 General Electric special. This is like buying a Ferrari and thinking you’re driving a Chevy Volt. They're totally different things. The shame is that Viking is not out there more. They don’t have a place to really promote it. I looked at them all and I almost went with a Wolf. It was between Wolf and Thermador. What almost got me to go to Wolf was their pizza setting and they have a pizza stone. I sat down and I thought I really wanted that Viking, and I thought back of all the reasons why I wanted it. I had to search to see who was selling it. I couldn't find anybody in Canada. It was Bryan from Middleby Group that helped me.
Bryan answered my questions immediately. If he said it, it was done. It was none of this backstepping or trying to fluff over or trying to play me like I was stupid. However, I will never use Corbeil, the company who they shipped it to, again. Their product knowledge and support were poor. Their ability to answer questions, even simple ones, was non-existent. And not only that, when I went into Corbeil and gave them feedback that the Viking Range is superior, the store manager said right to my face, "Oh, this is a piece of crap. We won’t even sell these."
Because the feedback from Corbeil was so poor, I was really apprehensive and unsure of myself and insecure when I first got Viking. I thought maybe I made the wrong choice but I didn't. It bakes bread to perfection. Pizza, 375 on my pizza stone, is the best. It rivals a pizza oven which my in-laws have. And I can get better results in my Viking than they get in their pizza oven, so you don’t lose anything.
On Viking, they have a defrost cycle and a dehydrate cycle which are fabulous. The top burners are also ever fabulous. I wasn’t gonna get the sealed unit. I was gonna get an all-gas unit. Bryan said to me, “But you bake and you do this a lot. Get the dual fuel. You’ll be very happy with it,” and I’m really glad I did. He listened to me and he was able to guide me into making my choice. He knew his product. He was just a joy. He’s VP for all of Canada, and he answered or returned my call. He was so good.
I have nothing but great things to say about Viking and I don’t understand why the appliance centers are abysmal. And it’s not just for Viking. It’s for all of them. They don’t know their product and it’s whatever they're pushing at the time. This is why you get consumers who get the product in their house, and they're like, “What the heck is this? This is a piece of garbage.” It degrades very quickly. The least little thing is a complaint, is a complaint, is a complaint. And it has nothing to do with these manufacturers but everything to do with those showrooms.
I told my husband if I were new to the professional level, I would probably choose a Series 3. That’s a very nice-looking range. Probably 20 years ago, that’s what I would've chosen. Today, I’m dying to get into that Series 7. Because we’re thinking of moving in the next year, I’d have to do that Tuscany one. That’s a really beautiful one too. But I’m dying to get into the Series 7, the big honking one. My JennAir from my other home was quite large, but it was cumbersome, and the results were unpredictable. It was also difficult to clean. And I’ve experienced none of that with the Viking. It’s like coming out of purgatory and going into heaven.

Our customers expect the very best, and we work hard to ensure those expectations are met. Welcome to the Viking family.
Reviewed June 20, 2019
I’ve owned Viking before, and I like the features they had on this particular model. It’s easy to purchase. But I've had to contact them multiple times. It’s a piece of garbage. It’s broken multiple times. We have a two oven model. The oven will go into self-cleaning mode and lock, even though we’re not trying to clean, we’re trying to cook. And it’ll take days to get the oven unlocked with food stuck in it. Ovens will just die because they won’t heat properly. We have the electric oven with the gas burners. And so, we’ve had failure to heat multiple times as well, with defective relays, defective elements. It’s also very hard to get a serviceperson to come. And when they come, they don't fix it. One problem has recurred and not been repaired several times, and then, I had another problem as well. They always try to charge me for the call, even though it was under warranty. I would never buy Viking again.

Thank you for letting us know about your experience. We deeply apologize for ALL areas of concern. After careful review, this has been forwarded to our escalation team-a team specialist will reach out to you within 7 business days.
Viking Range LLC.
Reviewed June 19, 2019
My parents had Vikings and I initially had a Thermador range. I had to cycle through four Thermador ranges in a year and I decided to switch to Viking because I knew it would be more reliable even though it didn’t have all the features that I wanted. It’s quality is good and solid. I like the burners, which put out a high BTU.

This brings us great joy knowing the quality of our products meets our customer's expectation is in such high regard. Thank you for your comments.
Reviewed June 18, 2019
I ordered from Viking Ranges online and they held the appliances for us for six months since we were remodeling. It was delivered from Texas to Minnesota and it took five business days. My other commercial ovens have an all seamless steel top but this one has shiny black, which is harder to keep clean than the others. Still, we’re very happy with the quality of Viking Ranges.

We are thrilled to hear Viking was able to help you to enjoy your new range; we appreciate our customers. Thank you.
Reviewed June 11, 2019
We took delivery on the Viking Micro Hood in March (SVKM4Z5NT8-4 ordered under the name Michael B**). The first one arrived damaged and had to be sent back. The second one sent to us has a problem with the touch panel and will not draw exhaust and will only use high for the exhaust hood. We have contacted Ferguson who we purchased it from many times. They passed us onto Viking CS and it is still not fixed. This is the worst customer service I have ever experienced with both Ferguson and Viking. This is our 5th Viking product purchase and we are beyond pissed off at this point. Someone needs to contact us.

Thank you for letting us know about your experience. We deeply apologize for the issue you have experienced. We also see that Viking was able to ship a new microwave for you to correct the matter.
Reviewed June 10, 2019
We love Viking and we've always wanted one due to their reputation. We've had two ranges thus far, one in Sag Harbor that's 10 years old and one bought more recently in Michigan. Our Viking ranges cook well and thus far, the grill on top has been our favorite feature. It's convenient in the wintertime when we can use it instead of going outside.

This brings us great joy; knowing the quality of our products is in such high regard. Thank you for your comments.
Reviewed June 9, 2019
My favorite feature of our Viking range is the griddle. However, it takes too long to preheat which I’m not happy about. But the team at the Viking dealer were excellent. They did a great job walking through every feature and its capabilities.

We are pleased Viking was able to accommodate your personal preference. Your information is forward to a Viking escalation team specialist to contact you in regards to the preheating time on the griddle.
Reviewed June 8, 2019
I was in a time crunch so I had to make a split-second decision, and I heard that Viking had pretty good reviews. This was the first range I got as a six-burner gas range and it was horrible. Whenever we would turn on the oven, it would make a loud banging noise like a gunshot in my house. The repairman came out and drilled holes in the bottom of my new unit. He said that would fix it because of the expansion of the heat heating up the metal. He did that and left, and afterwards it was worse than before. This was a $7,000 unit that was recommended by one of the Viking people.
We went back and forth with Viking and they sent out a new one. The new one came after a couple of weeks of arguing, and the top was all scratched. The black part of the iron grates was peeling off. I opened the door and the door was bent. There was a quarter-inch gap you could see on the installation inside. I finally had them take it back again and I tried getting my money back. They didn’t reimburse me the whole thing for some reason, so I lost $800 on the deal. I went with a whole new different range. I would not recommend them and I would never purchase another Viking product.

Thank you for letting us know about your experience. Please accept our apologies for the issue you encountered with the Viking product. We also see that Viking was able to help resolve the matter with you.
Reviewed June 7, 2019
I've owned a Viking range for exactly four years. It has better gas, and when I had it serviced one time, the experience was excellent. The technician that came out was dead on target, did his job well and I appreciated it. Given other service calls with other equipment, he was much better.

It is refreshing to hear you are satisfied with your Viking range, thank you for being a loyal Viking customer.
Reviewed June 5, 2019
Viking 5 Burner Range- DOA. Delivered Good Friday and attempted to do the burn in Saturday evening. After many attempts to get the over to heat, we had to give up and use our toaster oven for Easter dinner. Viking has NO weekend support. On Monday I called and they determined it was DOA. We also had a new Sub Zero installed that same Friday. I decided to call them to see if they had support. They did. We returned the Viking and purchased a much nicer and substantially more expensive Wolf. I will never consider Viking.

Thank you for letting us know about your experience. We deeply apologize for ALL areas of concern. After careful review, this has been forwarded to our escalation team-a team specialist will reach out to you within 7 business days.
Viking Range LLC.
Reviewed June 4, 2019
The sales cycle so OK, but nothing fantastic, through University Electric of Santa Clara. Organizing the installation could have been smoother. Also, the free units offered with the oven had terrible reviews so I declined them, but no alternative credit was available. Installation by GA Installations was very smooth. However, the small oven has not worked properly since installation. Getting a service visit took weeks, and failed to correct the problem.
Second visit is today, another several weeks later. Service guy said he had never seen our problem before, so either we have a uniquely bad unit or the service professional didn't know his stuff. If today's visit does not fix the issue, I expect the complete oven to be replaced. For a premium appliance, I did not expect anything like this. One more thing - my online registration wasn't visible to Viking when I called in the service request, even though I got an email confirming the registration. I just logged in to get the order info, and I still don't see it there. Feel free to call to discuss!!

We are researching your case and will contact you in the next few days.
Viking Range LLC.
Reviewed June 4, 2019
This is my first Viking Range. Granted, it’s one of the lower end models, but still not cheap. I was very disappointed with the incredibly loud vibration noise made by the convection oven. Repair/ motor and fan replacement was unsuccessful. Seems it’s the back vent that vibrates? Not the fan. Still can’t use when I have people over because it’s in my “open concept” kitchen. One knob had to be replaced because it stuck and I couldn’t easily turn off the burner. This all in the first month of use... not what I expected from Viking.

Thank you for letting us know about your experience. We deeply apologize for ALL areas of concern. After careful review, this has been forwarded to our escalation team-a team specialist will reach out to you within 7 business days.
Viking Range LLC.
Reviewed May 25, 2019
In retrospect, I wanted everything Viking. I bought a self-standing range, a big electric French door oven, and a fridge. The dealer was nice and my experience was very good. The features of the Viking Range were better. The power of the gas from the top range is terrific and I'm very happy with it. I also love the features of the oven, but I had some issues with the set. The doors didn't close well so they had to come back and close the doors, so I was partly happy with it. However, I'm not super satisfied with the brand new fridge. The ice machine was not working and they had to come back. For the price I've paid for it, I'm not happy with that. It's working okay now, but it took a while.

Thank you for allowing Viking into your home, we appreciate you as a customer.
Viking Range LLC.
Reviewed May 23, 2019
When I did my home over, I put in two huge Sub-Zeros, two huge, nice Vikings, Viking microwaves and everything. I was very happy except one of my Viking ovens was having issues from the beginning. I ended up having to put a few thousand dollars into it. I almost had a fire issue and it was just time to go. I wanted a new range. My husband said that they’re expensive and he’d get it for me. When it was my birthday, he asked me if I wanted a range or jewelry. I got a Viking range.
The first time I turned it on, the convection broiler wasn’t working. Every time I turned the oven on, it sounded like there was a train in the house for two hours while the stuff was cooking. It was just this loud, loud noise. I called right away for service. They sent someone down and he said he was gonna change a part. I told him I was not ready to change any parts. The last time I started changing parts, the oven broke on me. If I bought a refurbished piece, I have no problem for changing parts, but when I bought a brand new piece, I don’t wanna have to start dealing right away with parts that are changing. It was just not fair.
He started telling me, “Yeah, whatever.” When they came down again for service, he told me three new parts have to be changed. I called the company where I bought the stove from and told them, "I don’t want this range. And if it means paying more and getting a different model, I would like to do that." First they started telling me, “Maybe don’t take a Viking.” I said, “Yeah, but my other appliances are Viking. I want it to match. I’m ready to pay extra to get a higher model. I don’t care, but I don’t want this piece in my home. It’s causing problems. It could cause a fire. I don’t want it.”
I could barely walk as I just had a knee replacement. And this is what I’m doing in order to recover. I’m worrying that if the thing goes up in flames, I won’t be able to get out of my house. And altogether, I’m so pissed because this was my gift. I would’ve bought a refurbished piece. I put a brand new piece from day one. I called them before 30 days. I want it out and I want a new piece in my home. Even the people I bought it from at Drimmers said, “We’re calling, and we understand, and we see that you have bought, in the past, Vikings. We understand that you’re not trying anything. Let them take it back.” They were calling for me also and were not getting through to anyone. Vikings didn’t call them back.
I called Viking directly. They asked me why was I calling and not the person I bought it from. I said, “Because when they called, you guys told them that there’s nothing you could do. What does that mean, there’s nothing you could do? I bought a brand new piece.” I told them I would like to speak to the manager directly. They said she was not in and someone would call me back within the next 48 hours. I did not receive a call back even. I had to call back again to find out what was going on. Before I purchased my piece now, I would’ve recommended them, and that’s why I was purchasing it again. But right now, I wouldn’t recommend it just because I don’t know if I would want any of my friends to go through what I’m going through now. I’m very, very upset. I'm very dissatisfied.

Thank you for letting us know about your experience. We deeply apologize for ALL areas of concern. After careful review, this has been forwarded to our escalation team-a team specialist will reach out to you within 7 business days.
Reviewed May 22, 2019
Everything with Viking range is beautiful and works great, but there’s a couple of things we’re concerned about, that aren’t working right. The racks in the oven are not lined up right. It’s very hard to move them in and out. It’s almost like they’re too narrow for the track, like they’re lopsided. It’s weird. And I got the microwave oven, the drawer one, to go with the stove and a part of it looks warped. But other than that, it’s perfect. I love it.
They were installed last end of July. I love how it performs and it’s very easy to clean. The only thing, the burner size itself is very broad, so some of my pots, the heat comes more to the side versus the center. I wish it was adjustable, like the circle for the burner where the gas comes out. I wish they were able to do some smaller and some bigger, depending on what pot size I had.

Thank you for letting us know about your experience. We deeply apologize for ALL areas of concern. After careful review, this has been forwarded to our escalation team-a team specialist will reach out to you within 7 business days.
Reviewed May 21, 2019
Viking has always been one of the top brands to buy in status, quality and functionality. I’m 63-years-old and I’ve had Viking for 40 years. I just purchased a range for a second home, and I’m satisfied with the quality of the product. The whole package is good. The quality of the stainless steel and the knobs too. They also moved up to LED light, which is nice. I am a builder in Manhattan and I do some high-end residential and commercial work. I am not a cook but I recognize quality when I see and work with it. Viking is one of the brands that I would always recommend.

At times it takes our breath away to hear how our customers remain so faithful to Viking. Thank you for placing your trust in the quality of our brand.
Reviewed May 20, 2019
I had Viking for 20 years and on our last stove, we never had a problem. But this time, we had nothing but problems. We decided to put in the Viking range when we had a new house built and the first time we used the self-cleaning feature, all the boards were broken. Viking sent people for five months to fix it. They also had to take the range out then they sent in another range. But it was no good, too and the problem with that was you couldn’t bake without the griller coming on. So, we went through the holidays with no stove. And two days ago, they finally had people here to fix that and it’s finally working properly.
Other than that, their customer service people couldn’t have been nicer when I dealt with them and they were pleasant to work with. But the problem was the wait time. When we started with the problem with Viking, it was the day after Thanksgiving and it just got resolved two days ago. So, that’s seven months we went without a stove.
They didn’t even have people in our area that could come service the thing. In fact, when I first had an issue, I live in upstate New York and they tried to get a guy outta New York City but he wouldn’t come. Then they tried to get a guy outta Utica but he wouldn’t come either. And the clock was ticking, months were going by, and it was like we didn’t have a stove that we spent $15,000 on. They dragged their feet as far as getting us the part or getting somebody here. And the people above the reps I talked to would never follow through. When I asked them to call me and let me know any update, they said they would call me the next day. But two days would pass and I still didn't get a phone call.
In the end, they made it right, got a hold of a local company, and spent thousands of dollars worth of parts to fix the stove. Still, for in wife’s perspective, we didn’t buy a refurbished stove. So even though it’s fixed, it’s still not like you get it outta the box. They had somebody come in and put new fans, new controls, and new motherboards, and it’s almost like it’s been refurbished. I’ve worked on a lot of stuff over the years and once you take something apart, it never quite goes back together the same.
But Viking honored their warranty. The old stove that we had had a three-year warranty, which was a little disappointing on this stove now on which have a two-year full warranty. Still, the Viking ranges cook beautifully and they have nice features now with the racks that roll out and the ball bearing. One thing about stainless steel, it’s a pain in the butt. But they sent us a product called Thor which really cleans it up nicely.
Our Viking range is beautiful stove, well-built, and heavy-duty. But after everything, they didn't even send me something for my inconvenience. Not even a can of cleaner. Viking also told me that the problem is the self-cleaning and that they wouldn’t recommend you really use it. But why are they selling the stove with it? This all started when we used the self-cleaning, which we did when it was new and we were testing everything out. It blew the motherboards out and one thing led to another.
All in all, we got a lot of Viking appliances like the dishwasher, refrigerator, hood, and the wine beverage center. We’ve spent a lot of money on their products. But I wasn’t too happy with the stove in the last seven months and I would not buy another Viking stove again. I would neither tell my friends to spend $15,000 on a Viking stove, and have them call me up and say, “Geez, I bought this stove and I’m having the same problems you did.”

Thank you for letting us know about your experience. We deeply apologize for ALL areas of concern. In careful review we're pleased, however, to see issues have been addressed with the unit being serviced. While we do not anticipate any further service, please reach out to Viking should the need arise. Thank you.
Reviewed May 19, 2019
Over the years, I've seen Viking Ranges and I liked them. Their reputation made me want to purchase from them. I like my range but for the money, it's not knocking my socks off. I feel I could get the same type of quality or use out of something that wouldn’t have cost me as much. The range's door, which has been loose for a long time, could be improved. I’d also prefer if the rack didn’t have to be removed when cleaning the oven.

Thank you for letting us know about your concerns regarding the Viking range. The door should not be loose; therefore, your information has been forwarded to the Viking East office and someone will be in contact with you. The heat is too intense in a commercial oven to leave the rack in; they will be damaged and discolor.
Reviewed May 18, 2019
I love the quality of our Viking range. I like how adjustable the burners are, while my wife likes the oven. She does a lot of baking. She also likes the way the range looks, and thinks Viking ranges are of higher quality than others. Our experience has been good so far. So, I would recommend them.

We are pleased Viking was able to accommodate your personal preferences; Thank you for allowing us the opportunity.
Reviewed May 17, 2019
At first, we were thinking about Thermador, but the package that Viking offered with the microwave at the time coaxed us to go the Viking route so that we could have a Viking range and microwave. We're very happy with the range. It cooks phenomenally and bakes pretty evenly, which is really great. Plus, the way the dials light up at night looks pretty cool. But my favorite thing is the blue lights that light up under the lighting on the external part of the range.

We are thrilled to hear Viking is helping you to enjoy your new kitchen, we appreciate our customers. Thank you
Reviewed May 16, 2019
A friend of ours also had a Viking that we really liked the style of. We compared it against other ones in the showroom and generally liked the look of it better. We got a Viking range and dealt with MD Appliance in La Canada, California, and they were great. They were good at calling out the features and differences between them and the other top-of-the-line one that was like a Wolf.
There are also a couple of very small, little, kinda like nitpicky things I noticed with the range. When the burner is at a very low setting, almost like on the simmer setting, it has a flickering effect on the gas burner. Also it's not a smooth, sort of clean sounding burn when it’s up higher. So if I were to perfect the range, I would eliminate that kind of irritating flicker sound.
The burners themselves are very heavy, which is fine. But the metal bottom of the burners is very rough, and it’s not a finished metal. So unfortunately when our house cleaner was taking it off of there, she scratched some of the surface of the range which freaking killed us, because it was like the price of a car. I wished that there was either some of sort of powder coat or some kind of finish on the underside of the burner that would prevent that type of thing from happening. But other than that we're pleased with the quality and I have no problem recommending it.

Thank you for your comments. As you continue to enjoy your unit, please take a little time to refer to the manual which will outline correct cleaning products and methods to maintain your unit. We want to ensure the appearance for years to come.
Reviewed May 15, 2019
I liked Viking's products. The quality of the Viking Range is good. I like the top part of it - the burners and all that. The dealer was also good. I’d recommend Viking Range.

Thank you for allowing Viking into your home, we appreciate you as a customer.
Reviewed May 14, 2019
We bought a Viking range, refrigerator, microwave, and dishwasher. We redid our entire kitchen, and we bought all-Viking appliances based on reputation. The stove has been great. The induction cooktop is fabulous but I'm not real convinced about convection oven yet. I don’t see the advantage of that being faster than normal cooking. But that could be that it’s relatively new to us, and we don’t know exactly how to use it yet. But I think we’re gonna be very happy with it. We actually have an electric stove because we don’t have gas in our area. But to see that you can boil water so quickly, the cooking has been incredible on the oven-top.
The customer service has been good as well. We waited a long time for a range. The people that we bought the appliances from didn’t know why it was in such a delay. So I just called Viking myself and the woman I spoke to was incredibly nice and told me that the issue was they were waiting for parts from Germany. We waited like a month for it. But that was nobody’s fault. It’s just the way it was.
The people that we bought it from, which was at Pacific Sales in Best Buy, have been pretty good. But the guy who installed our refrigerator worried me a little bit because he never heard of Viking. He never had installed Viking and he didn’t do it right. But the people that came out the second time were in and out of my house within 5 minutes because it was a very, very simple fix. The guy who did my dishwasher, oven, and microwave went to Viking training school, so he was very knowledgeable.

It is refreshing to hear you are satisfied with your Viking units, thank you for expressing such loyalty.
Reviewed May 13, 2019
We happened to get a very good deal on the Viking range that we saw. The quality is good. But we had a problem with the thermostat. It wasn't keeping temperature. So we had to have it replaced recently and we'll see if that will resolve the problem. Other than that, we had a very good experience with the team at the Viking dealer. We bought appliances from them before. They were knowledgeable, low pressure, and local.

It is refreshing to hear you are satisfied with your Viking unit/s, thank you for expressing such loyalty.
Reviewed May 12, 2019
I liked the reputation of Viking Ranges and the quality of the range that I got is great. It looks dynamite as well and it came with a free microwave. When we had an issue with the range, Viking sent somebody out to fix it. The interaction with the dealer was great and I had a good experience with Viking.

As always, it warms our heart to know we've made life a little easier in our customer's lives. Thank you for placing the Viking brand in YOUR home.
Reviewed May 11, 2019
The quality of the Viking Range is fantastic. I already have one and I wanted another one. I like the light above the knobs. It's pretty awesome. I don't have it on my old one, but we just got the new one. The customer service at the designer show has been really good, too. However, we have had a problem with the oven temperature. I've had a technician come out and it wasn't resolved the first time so I'm waiting for them to call me back and see if they can resolve the issue. It would also be nice if there was more information on troubleshooting oven temperature for owners, if that's possible, or just a little bit more explanation on how the ovens work and how they're a little quirky. Nevertheless, it's such a beautifully made stove. The racks didn't slide out. It's a great piece of equipment.

We're overjoyed you've come to know why we work so hard. Thank you for your investment in the Viking brand, we truly appreciate you as our customer.
Reviewed May 10, 2019
I was very happy with the quality of the Viking Range. I had a Viking gas range for probably 12 years, and this time, I went with a Viking induction range because my house didn’t have gas hooked up. I'm still trying to get accustomed to the induction range because it's different than gas. But I love the way that it's easy to clean. It looks great. The control knobs and everything are really sharp looking.
I would buy a Viking product again. However, I did not have good experiences with the dealers. I had been trying to buy a Viking range at least two months before I actually got to purchase it because I was already a Viking customer. Every place I went to said they were not doing Viking anymore. They said they were phasing it out. So, I was just kind of laid back and waited, and then I contacted Viking directly and tried to get information on my own. I finally went to Nebraska Furniture Mart, and they had given me the runaround the first time. The next time we went, I found somebody that would sell it to us, but they didn’t have much in stock. We had to buy just from a picture.

Your efforts can't be measured in value, thank you for your dedication. We are beside ourselves to see such loyalty. Viking appreciates YOU 100%.
Reviewed May 9, 2019
I liked Viking's brand equity and overall integrity. The registration was easy and the quality of the range is great. The grill is great too and so is the uniformity of cooking. We love the product and we're very happy with it. The entire kitchen is Viking - the microwave, dishwasher, range and refrigerator. Their functionality and style are also great. We had a small issue initially. We had a gas leak. They scheduled service which was a little further out than I wanted. Without me initiating it, they contacted another company and got them there even sooner. They were quick to send out a service tech and they rectified it. Overall, it’s a positive experience. Viking was very responsive and proactive.

Thank you for allowing Viking into your home, we appreciate you as a customer.
As always, it warms our hearts to know we've made life a little easier in our customer's lives.
Viking Range LLC.
Reviewed May 7, 2019
We purchased a Viking range and it says it includes a boiler pan. We called the company we purchased it from and said the boiler pan is listed as part of what we should've received and we didn't receive it. They said they'd get us one, but it's gonna be a while. I just got an email this morning that said it'll be three to five weeks. We got a nice, new stove. It's great. We're enjoying the range, and we can't boil. We paid a lot of money for it and expected better service than this. It seems like we're kinda getting the runaround. Someone should just take customer service seriously and send us a boiler pan.

Thank you for your comments. We will bring this to ALL dealers attention so things like this are NOT missed and our customers have everything they need to enjoy their purchase.
Reviewed May 4, 2019
I looked for GE before, however, I felt like Viking is not such far from GE’s price. If I paid a little bit more, then I could go a little bit higher for my device. That’s why I choose Viking. I asked several vendors and some of them told me Wolf might be much better for their customer service. But so far, Viking is good. Wolf is another price which is higher than Viking so I did not go for that.
One burner was working, but if we put a heavy pot on the top, it won't work. And now, it currently cannot work anymore, so that’s why I called for them to fix it. The phone directory directed me to a real person and so far, the customer service is great. The response is quite quick. They promised me they will come and fix it at the end of the May. I was wondering if they sell additional accessory for my burner because I've just used it for about half month and it's on top of the iron already. I tried to look for other websites, but there’s no one selling that accessory. I’m a little bit worried about what's going on if I use them further. Viking could do better job of proving information on the supplies then we can have it repaired.

Thank you for your honesty in your comments. We appreciate you and hope you'll enjoy your investment for years to come.
Reviewed May 3, 2019
The Viking name has a good reputation. And Viking was a good package because we were currently remodeling the kitchen. So, it was all-inclusive. The quality of the range that we received from Viking is okay, but we wouldn't buy it again. It's hard to clean. Heating up takes longer than we expected. The most annoying thing is it stays on an hour after it's been turned off. It's a cooling down fan. So, I don't know exactly how that works beyond. I know it's a safety feature and it's kind of expected.
The customer service has been excellent both at Best Buy and Viking. Now, we just called to have some warranty work done. And we called the local appliance repair that was authorized by them that was recommended by Viking. It was K & N Services, and my first phone experience was not that good. The rep was already telling me that there was an issue with both the refrigerator and the dishwasher, that the leveling device underneath probably isn't covered by them and I would have to have somebody else come out and fix that.

Thank you for allowing Viking to be a part of your fresh start. We take pride and care in every product we manufacture and are grateful to you as our customer.
Reviewed May 1, 2019
I’ve known about Viking for quite some time. The name was pretty strong but they went through some rough patches as of recent. But I liked changes that were made after the company was purchased by Middleby. I liked the BTUs that they offered too. There weren't many out there that had higher BTU. I used to have a Viking 16 years ago and the new one works just as good as the old one. We had some growing issues where they, unfortunately, tried to keep up with demand and not necessarily putting as much time and effort into research and development. But it looks like the purchase by the newer company has fixed all those issues.
My range is a solid piece of equipment. So far, it’s been working fine and is doing everything I expected it to do. I like the strength of the front three burners. I cook a lot. When finishing off sous vide or doing cordon steaks, you need the high BTU. Typically, I braised pork belly for 10 hours but I like to finish it off with a really good high sear as they caramelize. The range is helpful because it has high heat to it.
Also, when I had an issue with one of my knobs, a replacement knob was sent to me immediately. Overall, I had a very good experience with the company. I like the fact that Viking has a local office here in California as well so if I ever have an issue, I could always try and get on to their distribution center or their facility over here.

Viking makes every effort to listen and hear what our customer's want, which is our foundation for newer and improved models. Thank you for being a part of what Viking is building.
Reviewed April 30, 2019
Our experience with the Viking dealer was touch-and-go. There was a promotion and the package deal for the appliances was better than their competitors'. We committed to buying the appliances and knowing that we were doing a big kitchen remodel, we gave the best timeframe we could, but we missed the timeframe. There was a lot of patient pushbacks from the team at the dealer and when it finally came time for delivery, we ended up with a problem with one of the appliances. I had to call up to the home office of the appliance dealer and then they had to call Viking to get it resolved.
It took about eight weeks for the defective dishwasher to finally be replaced which was disappointing. So far, the range seems okay and we're happy with it. We like the size of it, the amount of heat that it generates, and how fast it cooks. The quality of the cooking surface is the most important thing so far. All the major stuff works and it cooks, but we've had to have a couple of minor repairs done to it within the first month.

Thank you for your comments. In as much as we wish things would run smooth, sometimes issues arise. We are pleased you exercised patience and are content with your purchase, your loyalty is appreciated.
Reviewed April 28, 2019
My Viking range is a great piece of machinery. We bought the premium range from a dealer who was very good and helpful. I liked the brand's reputation, price, and overall quality. My range performs as it should and it's a very different cooking experience than what I had prior. We are very happy with the product and overall, I'm pleasantly surprised. We knew we were buying a higher-end appliance set and our Viking has exceeded expectations which is great.

We are certain your days will turn into many years of experiencing the immeasurable quality and service Viking offers through our products. Thank you for being part of the family.
Reviewed April 26, 2019
My kids are cooks and they like the quality of Viking's ranges. As for me, I like both the aesthetic of the design for home kitchen and their reputation for having a solid product. We got two ranges and the quality is good. But we had some problems with the packaging of the items. A number of our items loaded from Viking got damaged during shipping, which was a pain in the butt. I dealt with Friedmans Appliance and the people there were awesome. They interacted with the Viking rep and we never had any problem replacing units or having someone come out and look at it. So we were very pleased. My favorite thing about the ranges is the quality of the knobs. A lot of times, knobs would be cheesy and chintzy. But the ones on my unit are extremely solid. They're also just about the right size since I'm a man working the stove.

We are certain your days will turn into many years of experiencing the immeasurable quality and service Viking offers through our products. Thank you for being part of the family.
Reviewed April 25, 2019
Back in November, we bought a refrigerator and a stove. I got a GE profile then and it didn't work. The part was back ordered so they brought out another one and it had the exact same problem. So I went to look for more stoves but then I didn't like all the electronic crap. Every time I leaned up against the front of the stove, it would go crazy because of all the electronics. All I wanted was an old fashioned stove that bakes but looked updated. I looked at other stoves and I didn't like them. When went online and read about Viking in Consumer Reports, it was the only oven that people said worked. I hated to spend the next $2,300 that I didn't have, but I didn't want an oven that I couldn't use. So I got a Viking.
I thought my Viking Range was gonna be spectacular. But then it's not and I'm a little disappointed. When their guys delivered it, the bottom panel just above the legs wasn't secured. I pushed on the upper corner thinking I could just push it in and that didn't work. So, the delivery guy came and he had to screw it in. He then told me that I had dented it with my finger pushing on the corner. I told him I didn't think so but he made me sign off on something that said that was so. After he left, I saw that there were dents on the other side in the same place I hadn't touched. I don't know where those dents came from, but I didn't do either one of them.
So I called and had to ask for a new bottom panel. Their reps said that in the first week, they replace anything. Since then, I've been liking the range pretty well. However, it doesn't bake as well as I thought it would, it being that expensive of an oven. I had previously traded my GE in because I had so many problems with it. I thought that because my new oven was a Viking, it was gonna be better than it is. It's hard to see through the dark window and even when you have the light on in the oven. It's hard to see what's going on. It seems to take longer to cook than I thought it would.
Furthermore, I don't notice a lot of differences between the convection oven feature and just the bake feature. I don't know if I like the grill either as I thought it was gonna be thicker. Sometimes, when I put a heavy pot on it, it seems like it's not real sturdy and I don't know how it'll hold up over time. The grills are not as heavy as those on some of the other ones which is something I like because it was awkward to pull those heavier things off. Also, I'm not too wild about my Viking being up on legs but then I'm getting used to it.
Still, I like the stove really well. I like that you can simmer on it. However, when it's pre-heating, it buzzes sometimes and it sounds like something in the back is vibrating. When that happens, I can hear the fan which is kind of loud but then it goes on only for a few seconds every once in a while. I also like the black background and the black liner underneath the burners as it is fairly easy to keep clean. I like the controls too. This is in contrast to the stainless steel on the GE profile as I couldn't keep that clean. I also like the look and the slide in. But then, I'm gonna have to get my gas outlet and have a plumber put it at a different point that is lower to the ground. My range sticks away from the wall so doing that would allow it to sit up against the wall. Though maybe Viking is still working out the bugs with their range as they haven't been making these for very long, I thought from their reputation that my Viking was gonna be a little different. Still, I'm pretty happy overall.

Thank you for allowing Viking into your home, we appreciate you as a customer. Please remember our customer support department is here to help where/when ever needed.
Reviewed April 25, 2019
I know about kitchen brands since we have a restaurant, and though Wolf is my favorite, I went with a Viking range for its size. I like the Wolf way better. I like the way the Wolf looks more commercial. Viking's a little modern for my liking but I enjoy that it fits in our tiny condo and it's a commercial range. However, it was installed crooked and it's still crooked. It slopes, so the trays slide out when I'm cooking. It's dangerous when I'm cooking greasy items. I don't know if the guy that installed it is also the reason why it doesn't ignite properly or if it's a Viking problem, but it explodes when I try to light it. I haven't been able to use it for quite some time and I've tried to get the guy out to fix it. I've reached out to them a couple of times but he is a no-show and a no-callback. On the other hand, I called Wolf for my Sub-Zero at the same time I called Viking, and the Wolf guys were on it.

We greatly appreciate your response and are researching the issues you've addressed, we will contact you with 7 business days to assist, Thank you.
Reviewed April 24, 2019
We still have the Viking range in our house in California. We really like it so we ended up buying Viking for all of our appliances. We have the oven, the fridge, the dishwasher and the microwave. My father and mother bought the range and they came back happy besides spending almost $20,000 on the appliances. The range was bought a couple of months ago and then we set it up two weeks ago and just tested it. I love the overall quality of the range. It is very good and I feel like it is more commercial than household because everything is so big though not as big in the inside. But other than that, it is perfect and it cooks everything faster. I would recommend it.

Thank you for allowing Viking to be a part of your fresh start. We take pride and care in every product we manufacture and are grateful to you as our customer.
Reviewed April 23, 2019
We saw Viking ranges at our friends' houses and among the other brands, they looked the nicest. So, we decided to buy one and our experience with the team at the Viking dealer was perfect. also, the overall quality of the range has been great. My wife does all the cooking and she likes the range. And if she is happy with it, I am happy.

This goes to show good friends ARE treasures. We are humbled you've enlisted your trust into the Viking brand, welcome to the family and thank you for your comments.
Reviewed April 22, 2019
We were looking at the Wolf, and it was out of my price range. And the only reason I looked at the Wolf is because of its name in the industry. When we went to the store, the gentleman pointed out that it's not necessarily the best product on the market. It's just got a following and a name. It was my first time purchasing a gas stove and he showed us the Viking. He told us a little bit about it and the features, and it had a model that they were actually discontinuing and it was a really good deal and we picked it up.
Even our renovator who installed it said, "This is a really good oven," because of the way it cleans. The grill of Wolf is tight so it's harder to clean. With Viking it's so easy to just pick up the grill and wipe it and it's done. I love the product. You can really control the heat and I've never cooked with gas before. I was reluctant, but it's a lot more controlled in the heat in how you cook so I like it.
The rep was also really good and knowledgeable and not pushy when I first went. He educated me on this. So check out the product because the Wolf and the Sub-zeros got its name in the industry and then everybody wants one, but they don’t realize that there's this other product that are just as competitive and has better price points that are equally or if not, better.

It is pleasing to hear YOU are now a part of what Viking works hard to maintain. Thank you for filtering through to see the TRUE light at the end.
Reviewed April 21, 2019
I’ve known about Viking Ranges for years and they’re one of the best-made out there. I found mine on eBay which was how I found the dealer that I dealt with and my experience with them was great. The product on eBay had scratches on it but they sold me a different one that didn’t have any. They have an outlet place down in LA where I picked it up and everything worked great. Also, the oven is wonderful. It bakes perfectly and I love the high output burners.

We are happy you found another avenue to have Viking in your home. Thank you for having an open heart towards our products and welcome to the family.
Reviewed April 20, 2019
Viking ranges have a good resell value and I like the brand. I purchased one a month ago and my experience with it is going well so far.

It is our desire that you enjoy the unit for as long as you see fit, thank you for entrusting in the Viking brand.
Reviewed April 19, 2019
Viking had the best reviews so I chose to go with them. The range that I got from them looks nice and really good. Its quality is great.

Thank you for allowing Viking into your home, we appreciate you as a customer.
Reviewed April 18, 2019
I chose the Viking range for its quality and looks. The team at the Viking dealer was very helpful. I had issues with registration, and they sorted it out right away. The overall quality of the range is good, and my favorite thing about it is how they look. I would recommend Viking.

We are pleased you love the appearance of your viking, we want products that are eye catchers. Rest assured too, you have a quality made unit. Thank you for placing your trust in us.
Reviewed April 17, 2019
Viking has a good reputation and their range was the most professional-looking compared to their competitors' products. My experience with the Viking dealer team was good. So far, the quality of the range that I received has been great and I like the way it looks.

While we realize looks are important; we also know it's what's on the inside that sets Viking apart. Producing a unit our customers can count on matters most. Thank you for placing your trust in our brand.
Reviewed April 16, 2019
Viking had the best package for me when I looked at all the other options. The team at the dealership was great. I like my range but I already have had to have somebody come out to do a repair on it. Another tech would come out on Friday next week to do a repair on one of the range's knobs. Needing those repairs have been unfortunate, but other than that, everything has been fine. They were covered under the warranty and it was very simple to get a hold of somebody to set everything up.

As always, it warms our heart to know we've made life a little easier in our customer's lives. Thank you for placing the Viking brand in YOUR home.
Reviewed April 15, 2019
Following a friend's recommendation, I got a Viking range and it's beautiful. I got the black one and not only does it work well, but it’s nice-looking. The quality is really good too. I love cooking with it, although there are things that it can do that I haven't utilized yet because I’ve only had it hooked up for about four months. Also, when I first got it, the broiler was broken. They just fixed that about a month ago. It's an amazing broiler, it goes over the whole top of the oven. It took a long time for them to come out to get it fixed because I live in a rural area. There was some problem with me getting the paperwork, but it didn’t have to do with Viking. I bought it through AJ Madison, and their company was the one that I was having trouble with obtaining the paperwork so that I could get the product registered, and then I could get it serviced for free under the warranty. The person who handled it did a good job, and it works now.
Apart from the broiler, which I love that, I also love that on a standard stove that I’m used to, it has the smaller center burners, and these can all go to the boiling. And then they have one that’s huge, so it really gets your water boiling quickly. It also has a dehydrator built into it, which is amazing. It bakes well, too. I’ve had good experience with everything. I would buy one again for sure.

It seems it's true-Good friends ARE treasures. Viking strives to create a positive and lasting experience, thank you for entrusting us to make life a bit easier.
Reviewed April 14, 2019
I have owned the Viking Professional gas range for about 16 years. When it was first delivered the oven door was adjusted wrong, the glass had slid leaving an 1/8" opening and closed improperly. Viking factory representative told me that the door adjustment wasn't covered under warranty. After paying $5,000 and no warranty for shoddy work. I called Viking representatives in almost every state. Finally found a dealer that gave me information how to correct the problem myself. I had a local serviceman out several times that charged for service and said, "Don't expect warranty service." That is exactly why he stopped carrying Viking gas ranges. The range has never cooked or baked correctly from the day it was installed. Viking only gets a 1 star because it is the lowest I can give them. I would never buy another Viking product.
Reviewed April 14, 2019
I love my Viking range and I am happy with it. The range is of high quality. The Viking’s team was great at getting the people to fix the little knick-knack that we had with the door, and they were pretty good.

It's Viking's desire that you continue to enjoy the quality we've put in place for our customer's, Thank You for your support.
Reviewed April 13, 2019
We've had Viking Ranges for years. My wife likes the look and the performance of these ranges. Our current range is night and day compared to the one that we've bought 10 years ago. The quality and the features have improved. We got an eight-topper, and it really accents a high end kitchen well for looks and performance. We had a little bit of an install issue with the dealer named Big George's in Ann Arbor. One of the lights was not screwed in and I didn’t feel I got a good follow up from them. I called, went down there and asked for some help but they were kinda telling me that I am own my own. That pissed me off. I wasn’t happy with the dealer, but the warranty guy from High End Appliance here in Michigan made up for some of the lackings of the appliance "dealer".

We apologize for the experience you encountered with the dealer, one of our goals is to provide exceptional service from start to finish. It seems things have worked out-for this we are happy. Thank you for your patience, we appreciate your loyalty.
Reviewed April 12, 2019
The Viking Range has met all of my expectations. Its quality seems fine and I like the range's appearance.

Thank you for letting us know we remain steadfast in quality. We appreciate YOU as a customer.
Reviewed April 11, 2019
I have had my Viking Range since last September and I have had technicians out here eight times and my 36 inch range is still leaking gas, they can’t figure it out, so if you want a range that works, don’t choose Viking! I spent $500 to have Thanksgiving delivered to my home, and Christmas wasn’t any better.... What holiday will I NOT be cooking for next. I’d like to say it looks good, but the front of it already has some rust spots/pitting marks right in front of the burners! I was trying to decide between Wolf or Viking; I work with high-end kitchens a lot in my business, clearly I chose badly. Don’t make the same mistake! And seriously never use Appliances Connection; they are awful, rude customer service and no follow-up, not a customer centric company!
Reviewed April 11, 2019
We purchased a Viking Range from an online retailer but then our experience was rocky in the beginning. They gave us 24 hours to inspect it but then the stove showed up during a Christmas vacation time wherein family members are at the house. A lot was going on so we got a quick look over but not as in depth as it should have been. So, once the holidays were over and we got ready to install it, we found that it had significant damage both internally and cosmetically. Though it took a while to go back and get it remedied, once we got to the agreement that I could replace it, it was fine. The issue was because I exceeded their 24-hour period to inspect and their sales rep said that you guys would not repair any cosmetic damage. Still, they gave us options and one of which was to replace the stove with a new one. That was the one I took.

This was hard hearing you had a bumpy start however, we're pleased things were rectified to the original place we want for ALL of our customers. Thank you for exercising patience, we're truly proud to have YOU part of the Viking family.
Reviewed April 10, 2019
We purchased our Viking 30" 4 burner range in 2006 and have had to replace the spark ignition module three times in that period. It is a $180 part, and though it is easy to replace, it always results in a minimum service charge of $110 for the first hour. Adding it all up, that's nearly $600 in failed spark modules, adding significantly to the cost of an already-expensive oven range, but the worst thing is it is unreliable. You never know if it will fail the day before Thanksgiving or some other big event.
Reviewed April 10, 2019
We were in the middle of a remodel and after getting feedback from friends who have a Viking range, we ordered and paid for a unit in November of last year. They took the order in and had it delivered in March, but we had a little trouble with the people we bought it from because they sent us a propane range and they had to reorder a natural gas model. Other than that, once I was able to use the range, I love it. I like its performance, look and durability. It works great and the temperature is on point.

Thank you for allowing Viking into your home to serve your family's needs. We hope you enjoy the unit/s for many years to come. Again, thank you.
Reviewed April 8, 2019
We were building a house and we were wanting a bigger range. We started looking around the Austin area which is about 100 miles from where we’re actually located. We went into the store, looking at all the different products. Then we found a company closer to us that carried all the same brands except for one that we were looking at. But that company in Fredericksburg said they’ve had people in this area who requested the same range that we were looking at but the manufacturer doesn't come to service it. So if something happened, we weren’t gonna get service on it and that was one of our things.
Then we started looking at Viking and they said that Viking comes out to this area and services the appliances that are messed up. So we got the prices and the features on everything and the representatives told us about everything. That was what made us choose Viking. Besides, Wolf was way too expensive and I couldn't see spending the money to get the same product. The reps were also very helpful. If we had questions or concerns, we called them on the phone and asked them, and they remembered us. So as far as helping us and selling, they were fantastic.
One thing I also noticed is that, versus Wolf and Thermador, Viking has all the burner heads in the same size. And I like that. This is something that drives me absolutely nuts – when you're trying to cook somewhere and you have a big burner here, a medium here then a small one here but you gotta cook three large pans. You only really have one burner for it. With Viking, I don’t have to worry about that and that made a huge difference. The range is awesome. The ovens are taking some time to get used to just because they cook faster. But that’s a good thing. We were also kinda regretting that we bought a range this big. But in the first couple of times we’ve used it, we were almost using every single burner and the ovens at the same time. I thought it was a good thing we bought this. In terms of the use, the care and trying to clean it, everything is great as well.

It is a complete pleasure knowing your unit fits perfect for your needs, one might think it was made just for you. Viking believes in covering every single base. Thank you for becoming a huge part of our family.
Reviewed April 7, 2019
We built our home 18 years ago and ordered all new appliances. Didn't notice the latch was not working until a couple years later because I thought it was just me - learning to bake with a gas oven as opposed to my old electric. I was complaining to my brother-in-law who is Mr. Fix-it and he noticed it wasn't closing properly. The latch was bent. With all his tools and strength he was unable to bend it at ALL! This did not happen by me closing the door, this was a manufacturer defect. Viking has refused to replace the door so I am stuck having to alter all my baking. I will NEVER recommend Viking again! Terrible customer service.
Reviewed April 4, 2019
I'm in the cabinet business, specifically for kitchen and bath cabinets. I have a showroom at a local appliance store and we did a working Viking kitchen. I convinced some of the contractors that I deal with and they're using Viking appliances. Viking has quality-built products so the name speaks for itself. I live alone and I got a 36-inch Viking range. It was great making the purchase. I worked with not only the local dealer but also the Viking representative. I'm still getting used to my range. I don't use it too much, but I've tried all of its features and I'm very happy with it. It's everything that I expected it to be. I tell my contractors that the quality, the price, and the name of the Viking products will help sell the properties that they're building.
Reviewed April 3, 2019
I'm very happy with my Viking range. I like that the burner goes from the gates of hell heat to slow simmer with the same burner. I would recommend Viking.
Reviewed March 29, 2019
I have owned Viking for the last 15 years, in 4 different homes. One of my kitchens is a full suite of Viking appliances, with a 48" range oven. In the past 5 years I've moved three times, and each move I purchased a Viking range, to make me feel like home. Over the course of the last 5 years, I was able to experience the changes, primarily changes to cut costs, but the warranty was 3 years, something that Viking was very proud of. So, I continued to purchase with confidence. In May of 2014, I purchased a range with a 5-year warranty, which remained at my old address.
My last range purchase was Oct. 2017, which I believed to have the normal 3-year warranty. I had to change the oven fan last year, which is an ongoing problem with Viking. There are also ongoing issues with their oven doors and grates, which prompted my call to Viking customer service today. I wanted to schedule service for the continuous problem with the fan, the oven door which does not close properly, discoloration on the stainless lip that meets the burners, unsafe oven racks.
The customer rep that took my call, was rude and told me my warranty was expired. I told her my range is less than 2 years old. I was shocked when I learned that my warranty was up, and with her rudeness and dismissiveness. She told me that Viking changed the warranty program and that I should read my manual. I then called the company I purchased from and they confirmed the 1-year warranty and that I should have read my warranty before purchase.
I feel as though Viking has been dishonest with customers who are repeat customers and familiar with them. There was no way for me to know about this change unless the salesperson made me aware of it, and they may have not known themselves. At the time of this purchase for the range or for any purchase of any appliance, which I have bought my fair share of, I have never been given manuals to read before purchase. I've always relied on my experience with products, companies and salespeople. This is disappointing as I have nowhere to go and this point, no one ever contacted me with perhaps purchasing an extended warranty either. I'm confident that I'm not the only consumer who's experienced this surprise in the last 2 years. And I'm also confident that customers who've spent well over 30K in repeat business would be treated better than a buyer beware clause.
Reviewed March 29, 2019
Viking's reputation made me decide to purchase from them through a third party company. Thus far, we love the quality of our range. I’d recommend it highly.
Reviewed March 28, 2019
We’ve known about Viking for a long time. We heard they last a long time. We liked the salesman we bought our range from a lot. We talked about a lot of different ranges, but we ended up settling on the Viking. Our experience with the product has been seamless. My wife seems to be pretty happy about the product. She loves it.
Reviewed March 23, 2019
I purchased a new Viking Downdraft Ventilator unit (VIPR101) along with a Viking Countertop Range several years ago. Since then I have had 4 ON/Off switches on the unit fail all in the same place in the circuitry between the switch and the main board in the fan unit. After 4 identical failures it is clear the design of the part is inadequate which I have informed the Viking parts department of each time and yet they have not updated this part.
After once again informing the Viking parts department and explaining that despite my infrequent need to use the fan while cooking I was told by the agent that this was reason for the failures because I do not use the fan each time I use the range as though I should use the fan to boil water. What a feeble excuse to explain a defective design on their part. It was clear evidence that they prefer to soak me for the many replacements rather than admit the problem and do something about it.
My solution now has been to replace the switch with a ALCOSWITCH model TPC13C-O for about $2 rather than Vikings $70 price. Only a minor modification was required to the fan housing to install this new switch and this replacement has been working fine ever since. Unfortunately this will be the last Viking product I ever purchase having experienced the callous and greedy way they treat their customers. Future buyers beware!
Reviewed March 20, 2019
Six years ago we bought a $10,000 Viking professional range. While it may look beautiful, it has never worked properly. The large oven door will not shut tightly. We have had the appliance store where we purchased it come out numerous times and I am regularly told that I am being too rough with the door. Well, the door has never closed properly, and because it doesn’t close properly the oven turns off whenever I set the oven to a temperature above 400 degrees. The appliance company insists that there’s nothing wrong with the hinges, and Viking has done absolutely nothing to help. I am now ready to replace a stove that should’ve lasted my lifetime. If you’re looking for a stove, choose anything but a Viking.
Reviewed March 20, 2019
Totally disappointed with their service. We are retired. My husband is Vietnam veteran suffering exposure to Agent Orange so the oven is an integral part of our meal preparations. We had a service technician evaluate the problem which was faulty oven door hinges. We asked Viking service could they give us any assistance in covering some of the cost of the hinges or possibly the installation cost. We were told, "No. That it is not our policy" and we were on our own. As good as this stove has been, I would never buy another Viking product again. I caution anyone considering purchasing their products.
Reviewed March 18, 2019
I liked the way Viking Ranges look better than other competitors. I like my range's quality a lot, but there are a few things I don't like. The top is very difficult to clean. There’s a bar on the top before the burners and it’s like a crevice. There's no flat surface there because of that enclosure. Everything around the burners gets into those cracks. It’s in a really bad spot for the stainless and you have to clean it constantly, and the best thing to do is vacuum it up. Plus it doesn’t make sense that they didn’t make a smaller burner. They’re all the same size and if you had a really small pan, it could be difficult to use. Other than that, it cooks very well. I like the oven racks and the way they telescope out is good. I’ve cooked a lot in the oven and it stayed clean until I dumped a batter of egg thing in it. I slipped, but it was fine. There's a learning curve though. You can’t just put it in and use it. You need to really read.
Reviewed March 17, 2019
I like Viking range's style and quality. My favorite is its cooking surface I ordered it online through Appliance Connection and the site was easy to use. I would recommend Viking.

One of the main ingredients used to manufacture our products is Quality; without it there's not much left to build on. Thank you for helping to create a solid foundation.
Reviewed March 16, 2019
A year ago in January, I went to Best Buy and I ordered a new stove. It was a $1,300 Samsung stove. The knobs on the stove turned on so easily that if you bump into it, the gas either ignited or the gas just came out. But on top of that, it didn’t keep the temperature in the oven. If you set it on 350, it would go from 400 down to 225, and it would fluctuate to 100 degrees and that’s not normal. I didn’t want the convection oven because even if it does keep the temperature, but it dries everything out. With that, I sent back the $1,300 stove
I went to P.C. Richard and I bought an upgraded Samsung unit, but the same thing was wrong that the temperature didn’t keep in the oven, and the knobs turned on too easily. So, if you leaned against the knobs or you brushed against it, they turned on. I went back to P.C. Richard and I turned it in for a Whirlpool. The knobs were a little bit better. The oven kept temperature and it’s a self-cleaning stove. It’s supposed to clean off the debris that falls into the oven. That doesn’t work, plus it doesn’t clean off what’s on the sides of the stove or any splatters on the top of the stove.
That wasn’t enough for me to send the stove back. Then, at 5:00 in the morning, I wake up smelling gas. So, after that, I called P.C. Richard. I said, “This stove is going back.” And, “Give me the Viking on the stove.” They said, “The only Viking we have that has the self-cleaning is this model.” “Okay. Make arrangements. I want that. Send it to my house.” So, they called the guys to come. Not only does the Viking barely fit in a Cape Cod, but they gouged my wall and they broke my baseboard because of their incompetence. That was five stoves in one year.
Now, the guy comes and he installs it and the center burner is not working properly. Viking doesn’t communicate directly with you. They communicate with the repair people. And then the repair people don’t contact you, so you’re left in limbo. When we finally made arrangements for people to come out. They want me to do a four-hour wait. I am not waiting for four hours. I said, “This is a $4,200 stove, plus tax, plus the insurance. You have to be a little more accommodating than having somebody wait four hours for you to come out.” They came out and the guy replaces the igniter. Then it still is not working properly.
According to the repair people, Viking sent out a bulletin to the repair people that if people are having a problem with the center burner not working, they should have it replaced with this replacement part. I had to stop payment and I’m disputing not being able to use the burner properly. Now, I got a call from the repair people that said Viking is working on a replacement part just for my stove. So, in essence, I’m still waiting to hear back from Viking or the repair people that they have a new part and they're gonna replace the part so the stove works properly. On the other hand, the oven works properly and the knobs are tight. You have to push it in and turn it for it to go on. So, this way, nobody is going to accidentally bump into it and turn the gas stove on. That was very important to me.
Reviewed March 14, 2019
I like the Viking range and the open burner design. I do a lot of stovetop cooking and I didn’t want all of the electronics. However, I’ve had a lot of problems with the oven. But then Viking has addressed them accordingly and the dealer took care of everything right away.
Reviewed March 13, 2019
Save yourself the trouble and read all the previous one star reviews. I wish I had done that. Two years ago when building my dream kitchen, I splurged and purchased a Viking stove. The stove would not heat up consistently as many others have noted and I finally called Viking for advice. Apparently, the warranty period had changed from 3 years to 1 year so I was on my own. They gave me an authorized dealer and I had to pay $450 for a service call and new igniter part. I was not happy but at least my stove would be working properly.
It's now just three months later and again the same thing is happening. The oven turns on but in the middle of cooking, the igniter keeps clicking and the temperature does not remain consistent. It's hit or miss whether you'll be able to cook your food. I had a GE stove in my previous home that cost a fraction of my Viking stove and it worked perfectly for 10 years and was still going strong when I moved. Don't waste your money on this overpriced defective product.

So sorry to hear of your problems. A Viking Customer Care Advocate will contact you shortly for more information.
Reviewed March 13, 2019
We learned about Viking from a friend and she told us that there was this Viking refrigerator on sale, so we went and purchased it. We were in the middle of building a house and decided to go with the range and the dishwasher after that. We had to get a contractor to put in the dishwasher and after he put it in, the seal that sealed the door of the dishwasher when you run it had been flipped over or creased, but he was able to unfold it and he tried to work it back. Then, the icemaker on the refrigerator never worked, and we’ve got water lines coming to it. The guy seemed to think the whole icemaker was bad or there’s a solenoid or a switch that could be out.
We also have two eyes on the range that haven't worked. One wouldn’t ignite at all, while the other ignited 20% of the time. When the appliance people came out to look at them, they had to order the parts and I needed to call Viking in order to see if I can get that under warranty. It was brand new when we got it. At that price range and for the quality, we were expecting a bit more attention to detail and less issues, especially not have something wrong with all three of them. Still, we like them. They work well, and they're nice. My wife’s also enjoying the range well and I like how quick it heats up. It’s good. I would recommend it.
Reviewed March 12, 2019
My mom has a Viking range and I really like it. It’s bigger than 36-inch and she uses it when everyone comes over for Christmas and Easter. It just works so well. It would boil a pot of water within minutes which was way different than when I boil a pot of water on just a conventional oven. I felt like I was waiting for 20 minutes. So, I got one too and we really liked it. However, I got a replacement because for three years that we've had it, the door would fall off every three months and Viking couldn’t fix it. A whole slew of things happened throughout the first six months that led to more things, and it just broke. I asked Viking to replace it because it was not repairable and they’ve already repaired it 12 times. So finally, I got a new version of what I had bought and it’s working.
I didn’t get to use the oven as much as I wanted to, but when I did, the convection was also one of the features that I wanted Viking for, and the self-clean which I really love. The cooktop is strong and it has a different side burners. The one at the back for simmer and then I have the oval one for a grill effect. The design is really nice. It’s low in the back which is basic to turn it on and clean it, and that’s all I have.
The dealer was so sweet and she worked so hard with me. I had a lot of anxiety with my range and the appliance guy said, “You’re really lucky that you’ve got this replaced. No one gets a replacement.” It’s a $5,000 purchase and every time their techs would come out, it would be $200 just to assess it and it’s a high price to pay. So, to those who wanted to buy a Viking, they have to have some money to back it up if something goes wrong. They can’t just have it under warranty at Sears because Sears doesn’t cover a high-end appliance like Viking.

While we regret that your original range had problems, we are so glad to hear that the replacement range Viking provided is working well for you.
Reviewed March 11, 2019
I wanted the quality of the Viking stove so I went with them and I've had it for six months now. I dealt with Reno’s Appliance, which carries the Viking stuff, and they were good about getting us the package deal. So, we got all Viking equipment, and that was good. I just had my stove serviced a couple days ago because something with the igniters were malfunctioning and the range top is not working. So, they had to do some work in here and it took a couple of weeks to get their tech out here.
Reviewed March 8, 2019
A Viking range was in the house when I bought it and I haven’t had a good experience with it so far. It cooks well when it is working but I got a knob that broke off and I have to get a burner replaced. There’s a place of service in my area, but I haven’t had the chance to get it scheduled yet so the range hasn’t been fixed yet.
Reviewed March 7, 2019
I chose between Viking and Wolf and the price point was a big point why I chose Viking. Overall, I like the quality of the Viking range and I like many aspects of it even though I was supposed to have service on it again. I’ve had a service problem since the beginning and they haven’t rectified it yet even though they have tried. My favorite thing about the range is the ease of being able to clean the top. I like being able to take the top apart and get into all the components. I like cleaning them in the dishwasher or washing by hand. I also like the team at the Viking dealer very much. They were good.
Reviewed March 6, 2019
Everyone knows about Viking. I had a Wolf stove before for many years and I loved it. When I went to look at the stoves, I thought the Viking was just as good, it’s just without the red knobs. I've had the Viking range for a few months now and so far, I think it's excellent. I like that it has very precise and really good temperature control. However, when I was dealing with their customer service, I had a little bit of difficulty. I was on hold for a very long time before I finally got through to someone. He promised me that if I came back with the right serial number, he would replace the parts free. I hang up and got the serial number. Then, I was on hold a very, very long time again. I got a different person who told me that what the first rep said isn't true and I won't get the replacement part for free. But in the end, they worked it out.
Reviewed March 5, 2019
I bought the new house with a Viking range in it. Before I moved here, I lived in an apartment and I had a very old stove. And, this one’s a lot better. I use the range's oven every day to broil. It has two types of convection broil, and since I've read the instructions carefully, I can choose one another.
Reviewed March 4, 2019
My wife chose our range. It's the smallest Viking one with four burners on it. I bought it online and I like the size of the burners. We’ve only had it about a month, but it seems to be good.
Reviewed March 3, 2019
I’m a contractor and I’ve installed Viking Ranges several times. I also got one for myself. I like that it has no griddle on top and it's all grill because most of the other ones had the griddle and I didn't want that. I purchased it through my Ferguson rep and the installation was fine. We got it installed in January and so far, everything seems to work well. I haven’t had any problems.
Reviewed March 2, 2019
The Viking registration site would not accept my information so it was somewhat of a hassle to get both of my products registered. I had to go through one of their customer service supervisors. It was a little laborious. I had to produce copies of the tags on my product. I had to produce a sales receipt and a lot more information than I would have had I been able to just use the website. The operator’s manual for the appliances is also not specific enough. The instructions are vague in regard to operating the range and turning it on. But I'm generally pleased with the range. It cooks so much faster than a gas or an electric range. I also like the size of it and the interior of the oven.
Reviewed March 1, 2019
We liked Viking's name recognition and aesthetics. I feel good about the quality of the range that we got. The installer commented that it was the heaviest range of that size he had ever tried to lift in his life. And he’s been installing high-end appliances for 15 years. Weight is a good indication of quality to me. You can typically look at the weight of something and figure out whether it’s made well or not. I also liked that we could get the Viking range in a custom color because my wife wanted a black one. We had to wait a couple of extra months for Viking to build that one. Having the dual fuel, which is the gas range and the electric oven, is good too.
We got our Viking range at Bob Wallace Appliance in Huntsville, Alabama. They were really good and I would definitely recommend them. I picked out the range online, talked with the salesperson, ordered it over the phone, and had it delivered to my house. The whole thing from step one to the final step was done without me ever stepping foot in the store.
I know that Viking and other high-end brands like this have like a no discount policy. But we were able to take advantage of a sale going on to where when we bought the range, we got a free Viking dishwasher with it. Also, one of the things that I wanted, we were going from a electric stove to a gas stove and I wanted a vent hood. And as part of that Viking promotion, we could pick a microwave or a dishwasher. In the future, they could add to the list of free products that one could get. I would’ve taken a free vent hood even though it’s less expensive than a dishwasher because I didn’t need a new dishwasher. I just got it anyways because it was free. The promotions like that are really good and as far as the stove, everything works perfectly right now.

Thank you for sharing your Viking experience, we are so glad to hear that you are happy with your range and dishwasher!
Reviewed Feb. 27, 2019
I had a kitchen remodel and they installed the Viking range, and the unit itself was level front to back and side to side. But the cooking surfaces, which include the range top and the ovens, were not level. They dipped down in the front. I only noticed it when I was making Christmas morning breakfast and I was cooking pounds of bacon on the griddle that covers both the burners. All the grease was collecting in the front of the griddle, which is not safe. If I had not been paying attention, it would have overflowed into the front, right into the burner and cause a fire.
I called Viking to state that I had this issue, and they sent one of their authorized service people to come out and look at it. The tech guy was by himself and he couldn’t do much. He fiddled around and then he left. I got a phone call a couple of weeks later that said, “Your case has been closed. There is nothing that can be done with your range". I went back to Viking and they were like, “We got a copy of the report and the report states that it’s an installation problem which is not our issue. You need to go back to whoever installed it.” When they came out to look at my range, my contractor was here. He was talking to the service man and said, “Everything is perfect. I followed all the instructions. Everything is laid out the way it’s supposed to be. Nothing is butting up against it.”
It went back and forth and finally, I asked for another different authorized service company to come out. Before they came out, Viking called me and said, “This second opinion you’re getting is not covered.” The second service company came out, and they came out with two guys. The older gentleman looked at the range and said, “Your surface isn’t level.” They took care of it and now it's level. He gave me my slip and I was like, “How much do I owe you?” He said, “We are charging Viking for this. It is their problem. You’re not paying for this.”
Overall the Viking range is a wonderful thing to cook on when everything is okay. Up until recently, I was cooking for a very large family and boys eat a lot of food on a four-burner cooktop. Now I have an eight-burner range so I can cook to my heart’s content and not have to shuffle things around, shove them in the oven or put them in the grill. I got the range and it came with a microwave drawer which is wonderful. The only thing that I did not get was the range hood because they charge you for it and then they charge you for the fan motors separately.
Updated review: Feb. 24, 2019
This stove will outlast my house. Built like a tank, burners are amazing all the way from the slightest simmer flame to a multilevel scorcher. We have the grill and griddle. Grill makes some smoke but will dear steak just like your outdoor gas grill. Have enough power in a vented hood or you’ll need to remove batteries from smoke alarms. The griddle is thick steel and after one seasoning as recommended you’ll have a perfect nonstick surface smooth enough to cook eggs. Easy to clean with a paper towel. Only downside to this monster is its weight, which I guess only matters to the installers. You’ll never want it to leave and it’s the one thing a thief couldn’t carry out.
Original Review: Feb. 20, 2019
I purchased a 60" Viking range 8/2/18 and took delivery on 9/28/18. I submitted an online rebate that was supposed to process within 6-8wks. On 12/20/18, after not receiving the rebate, I called to check status. The representative told me that a form I submitted wouldn't open properly so I sent a new copy and called to make sure it would open. The rep told me everything was in order and that I should expect the rebate in 4-6 weeks. Called again 2/8/19 and it hadn't been processed. Rep told me that it would be sent in 2 days. Still nothing. Although I love my stove today, I paid the extra money thinking that Viking would be a good company to work with if I had issues. After this experience, I'm not sure that I made a good choice. I wish I were able to review my stove (which I love) but I'm left waiting 6 months and counting on a rebate. Tired of trying to get this resolved.
Reviewed Feb. 20, 2019
I like everything about my Viking range. It’s nothing fancy but it’s fine. It’s more industrial and the quality, so far, is good. Also, I purchased it from a store in Portland, Oregon and the rep that I dealt with was very good.
Reviewed Feb. 19, 2019
We have a Viking at the house that we lived in for many years. We have used the one we just purchased a couple of times already in a new house that we’re in the process of moving to. The reality is that the propane seems to be a little bit less steady as a normal flame would be, but that is the only thing I’ve noticed. Livingood’s was the place we purchased it, and they were very accommodating and knowledgeable about different products. We’ve always liked Viking, and it seems like they’ve made some improvements to the new model.
Reviewed Feb. 18, 2019
We've had our Viking Range for a few months now and it's been awesome. Both ovens work amazing. The griddle is good, it's just that it's a little difficult to clean at times. But then I can get everything I want out of a 48-inch range and it's right in line with other pieces of equipment that are at the same cost.
Reviewed Feb. 17, 2019
We wanted high-end kitchen appliances so we were looking at either Viking or Sub-Zero Wolf. We wanted to make sure that all of our appliances match so we went with Viking. We've had the range for about a month now and so far, no issues. I feel like it's pretty high quality, although when I put it on simmer or very low heat, it tends to lose the flame, so it is hard and I have to really adjust. I can't go all the way low or it will flame out, and it halts my cooking. Other than that, we're happy with the oven. It definitely feels sturdy from the knobs to the door. It seems like it's well put together so I appreciate that. I haven't had issues with cooking. It seems to have a pretty strong flame and for everything that we are using it for, it is doing the trick. The infrared boiler is really nice. I just have to get used to it because it would get very hot. We burned a couple of things and we realized how powerful it was.
We had an issue with the fridge. The right door that has the little piece that is supposed to move when shutting it so it can go in wasn’t lining up with the tracker thing that pushes it outwards. They came out and fixed that. Also, the top piece of the microwave wasn't put properly, so we just had the guy who was fixing the door do it as well. Overall, I am happy and I will definitely recommend Viking.
Reviewed Feb. 16, 2019
We heard about Viking ranges at the Chicago Showroom. We went with them because of their quality. I live in Buffalo, so when I went there, they connected me to the nearest distributor which happened to be in Long Island or New Jersey, and they were wonderful and very helpful. The units we got are working out wonderfully. I like all of the lights in the dishwasher and the oven unit.
Reviewed Feb. 11, 2019
I have used Vikings many times in many homes in the past. I liked the way it functions, and it cooked even. I liked the way it looks, too. It is built well. The range tops and the ranges seem sturdy. I had a conversation with the regional Viking manager. Her name is Sue, local in Sonoma or Marin County. She was very helpful and very compassionate about our issues. As a result, she sent out a second technician to try to troubleshoot what we felt was the problem. They kept insisting that this was just how the Viking refrigerator sounded and sort of that was that.
It would be nice if the knobs didn’t stick out so far on the rim. There is about a 4-inch piece of metal on the top that sticks out, so, aesthetically, it would be nicer if it fit back into the counter depth. Also, it would be nice if they manufactured some sort of a piece out of the stainless steel to go with the oven that fits in the crack behind the oven. I know that these ranges don’t all flushed to the wall because you have to have enough room for the plug to go into the outlet and enough room to attach the gas hose. So, it forces the range to stick out even a little further, then it creates a one to two inches behind where you are cooking. So, things can spill or splatter or go down in that hole. I could not get any help from anybody on that. We had to make something ourselves. They have a thing that they put underneath the front of the range to cover the gap where the legs are. They made something for that.
Reviewed Feb. 10, 2019
Viking Ranges look beautiful that’s why I chose Viking over a different name, also because of the quality and the name behind it. I wanted everything to match, so I went with the range and the dishwasher as well. The range has worked really well, but the dishwasher had problems when it was first originally shipped. The team with Viking came in and had to replace two parts, but for a brand-new appliance having two new different parts, having someone come in was not something I expected. In the future, I would stick with the actual cookware and not the auxiliary accessories.
I have the standard range and stovetop, but it's built well. Everything on it is really strong and really sturdy like it would be lasting a long time. I don't worry about if it's gonna break if I move to someplace I'm gonna have to be of if I'm gonna end up replacing it in the next five years. On top of that, I really like the timeless design, where it won't go out of style if I switch from plain marble to black marble. It's not something I'm gonna have to replace.
Reviewed Feb. 7, 2019
Viking is of very good quality. I have the Viking range with the steel grill, and I love it because it doesn't look ugly. It always stays shiny, and it doesn't matter how much I use it. Everything went well at the Viking dealer when I purchased the range. The people were knowledgeable with comparing the Viking with other ranges, and they knew about all the updated features. They were very good. I'm very happy with Viking.
Reviewed Feb. 6, 2019
We'd recommend Viking. Their reputation, as well as the looks and style of their ranges, prompted us to buy a unit from them. We are very happy with what we got. It is working very well for us and we feel that it is very sturdy. It feels good when you're using it and it looks well in the kitchen. Also, when I registered the product, I called their customer service and they were very helpful. Everything has been a positive experience.
Reviewed Feb. 5, 2019
We had an oven fire over Christmas, and so we bought a new one from Viking. The oven fit and I had a hood already that was Viking, so it was just as simple as replacing what was there. I needed an oven fast, so I went online and found whoever was closest to me, who could bring it in and who had a good deal going on. I got it through Appliance Connection. I spoke to somebody about which one to get and they sorted it out. It was okay. But the installers were a little half-assed. Even so, the quality of the oven is good and solid. There was nothing wrong with it except one of the igniters wasn't working, but I fixed that myself. And there were a few loose parts on it when it came that needed to be sorted out. But I've had one in the past, and it's fine. It's better than most.
Reviewed Feb. 4, 2019
I shopped for a long time and Viking's quality for the money seemed to be a good deal. I absolutely love the quality of the range. When I turn on the broiler, it's like Stars Wars inside the oven.
Reviewed Feb. 3, 2019
Viking Ranges is one of the brands you’d look at if you’re looking for a professional-style range. I've checked them out as I was doing a kitchen renovation. I’ve got a bit of an older model from them. It looks more clean and it’s not as fancy-looking. It's just simple, and I want it to work well and not look pretty. Performance-wise, I like how much heat it can put out and the consistency of that. It’s a lot more powerful. I like the high heat of it and also its ability to keep it below simmer. You can get it really low. Most ranges can’t hold such a low flame. The range has been great and I’m getting adjusted to cooking with it.
One of the things that I think was a bizarre design of the range is when you have the oven on and it gets to a temperature, it cycles on and off. And it seems like it cycles rather frequently. It’ll shut off and then you’ll hear, “Tick, tick, tick,” and then it will all fire back up. I thought there was a problem with it, so I called Viking just to understand. From what I understood, the newer models have this glow bar, and it’s a little bit different. I think they fixed that but changed the mechanism.
The Viking customer service were helpful and was okay. I had some problems at first when I got the range. When I was trying to get it troubleshot and have someone come out and take a look at something that there was a problem, it took them almost two weeks before they were able to get someone to me. That was just a little bit long, especially considering I just got the product. For people who likes to cook and can afford a range like Viking, I think it would be a good range for them to get.
Reviewed Feb. 2, 2019
I had a friend that had Viking appliances and we really liked the appearance. It was something that we were interested in. We liked all the great things we heard about hem too. With our Viking range, I like the quality and the way it distributes heat. But when our range was delivered, there were tapes inside the two glasses and we still have those in there. That's something that somebody is coming out to look at and they will take it out from there.
Reviewed Feb. 1, 2019
I wanted a classic gas stove and didn't want one with computers. The Viking range was simple and that was why I got it even though it was not as good as Wolf. But I had a question about the product because it was so hard to see one. I got the cheapest 30-inch range and the showrooms had none. I was told by a Ferguson person that there was two of this one and so she called and said, "Oh, one's not supposed to be there, they have upgraded it". I called Vikings to find out what they changed because the price was lower. The rep was short with me and she wasn't the best customer service.
Also, when I was buying it, I was told there was nobody to service it in Williamsburg. I told them that Port City does and so the rep called them and they go, "Yeah, we work on them". They even put it down on my sales receipt. The day after I got it, I roasted a bunch of vegetables and there was moisture in between the glass on the oven door. It didn't go away for four days. I called Ferguson and they called Port City who sent a guy out.
My stove has a middle burner that's oblong and it's one of the lowest BTUs. This one wouldn't light like the other one. The repair guy said that it was the same as the round one but there were more holes and that was normal. The installers said they were gonna replace the glass thing in the middle. But it's never done it again and now, I'm worried and I'm afraid to say, "Don't fix it" 'cause they'll say later, "Oh, you wouldn't let us fix it." The moisture does dissipate eventually and I have faith in my repair guy that he'll do it right 'cause I've known him for years. But since the day I got the oven until now, I still don't have the part. Other than that, everything seems fine to me.
Reviewed Jan. 31, 2019
We moved into a new house and wanted to get a new cooking range. We bought one from Viking, which is our second Viking range, and it's all gas. It's the smallest of the 500 series and 30 inches in size. I like the way it works for the most part and the fact that it doesn’t have a lot of electronics on the front. The soft-closed door and the roller-bearing shelves are nice, too.
The quality of our new range is pretty good. However, we’ve had two real and serious issues in the last six weeks that we’ve owned it. The first problem was that the cooling fan had a bad bearing. It was making a total racket and it was an issue right out of the box. But Kimball Electronics, one of Viking's factory authorized dealers, was able to replace the cooling fan. The second issue was that the oven would not light and it was very temperamental about getting the spark for the oven. But Kimball Electronics fixed that this week by putting in a new orifice where the gas comes into the oven and adjusting the air so the spark could ignite without spreading gas all over the kitchen. Kimbal Electroniics have been great and so far, we have been very pleased with Viking. We have been for many years and with our new range. We got the dishwasher special with that as well and the dishwasher has been good, too.
Reviewed Jan. 30, 2019
We had nothing but trouble with the Viking Range that we first received. It was a gas range, the simplest model that Viking makes and I felt like I got a lemon unit. We were without an oven for five weeks. I contacted Viking and I spoke with a gentleman named Tony who should have been responsible for resolving these kinds of issues. Basically, he said that Viking would only come and replace parts on the unit even though we had had the repairman out three times. He also said that they would restart our warranty once the range started working. Tony was nice but he had a very condescending attitude. He should not be dealing with end-users.
Viking never got me a new range and I am rather disappointed with them. They were exceedingly stubborn with replacing it. I didn’t even wanna go with the same model and I wanted to get a different one. I wanted to go to a dual convection and I would've paid the difference if Viking would've stepped in and did something about it. It took a lot of work and coordination that the consumer and the end-user should not have had to go through. I have never dealt with a more frustrating company and I’m astonished that they treat an end-user like that. It ruined my opinion of them.
The dealer I purchased it from replaced the range, and that was before Viking agreed to make the transfer. This was all done through the retailer. They brought a new one out and it worked right away, and it’s been working since then. Viking is a very good range while it’s been working, but with all the experience I had with the last unit, I was not happy. Any time that somebody will ask me about my range, I will be more than happy to tell them the story of how Viking basically did nothing.
Viking Ranges Company Information
- Company Name:
- Viking
- Year Founded:
- 1987
- Address:
- 111 W Front St
- City:
- Greenwood
- State/Province:
- MS
- Postal Code:
- 38930
- Country:
- United States
- Website:
- vikingrange.com
