
Viking Ranges Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About Viking Ranges
Viking is a luxury appliance manufacturer that offers high-performance ranges, refrigerators, dishwashers and more. Its ranges are available in a variety of burner configurations, sizes and fuel types. Customers see the widest variety of options with Viking gas ranges or dual-fuel models. Viking electric ranges or induction ranges have fewer size or configuration options, but these models are still feature-rich and can be customized by color.
- Luxury designs and materials
- Customizable
- Long-lasting
- Promotional offers and rebates
- Limited pricing transparency
- Expensive
Viking Ranges Reviews
Filter by Rating
- (870)
- (347)
- (189)
- (163)
- (512)
Popular Mentions
- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Recent
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Oct. 27, 2018
I like the way the Viking ranges look and the salespeople were very nice. But the company that I bought my range from hired out delivery people. And they were a nightmare. They're not in-house so they had no clue and they didn't set up my range. But once I got my appliances, I was satisfied. All my kitchen is Viking and II'm really happy with my appliances. I bought an electric, five-burner convection since I live in a townhome and we're not allowed to have gas. I've had the range for about two months now and so far, everything has been excellent. My favorite feature of all time is the rack in the oven that's on hinges. You can pull it out completely without pulling it from the sides. You can extend the rack stand.
Reviewed Oct. 26, 2018
We like that Vikings were brushed stainless. So, that fits with our current appliances. They have a nice, clean, sort of no-frills look. We got the ceramic top mostly because we don't have any venting in our house, and it would be a real rigamarole to put in. We would have preferred the gas range, but so far, the ceramic range is working really, really well for us. It's easy to clean and it looks nice all the time. It works like a champ, so we're really tickled with it.
The Vikings dealer was wonderful. Everybody was very knowledgeable, and they understood our specific constraints. Once we saw the Viking line, we really wanted to stay with it, and they were able to match us up with what we needed. We also purchased a Viking dishwasher at the same time and I registered both appliances. During the registration, there were a couple of numbers missing from serial numbers that didn't match up. That was a bit of a hassle, and I couldn't really complete the registration online without some help from tech support. But overall, I'm very satisfied with Vikings.

Thank you for your review. Viking is very happy to hear about your experience and joy with your unit.
Reviewed Oct. 25, 2018
We had a Viking range before and it was over 20 years old, so we figured that if something worked for 20 years, we'd buy another one. We purchased it around April of last year and we're totally disappointed with it. Around March of this year, we had to call Appliance World because it wasn’t working. Then we called them again last month for the same exact reason. Now we have to pay for it because it’s not under warranty. I contacted Viking itself and I’m still waiting on somebody to respond to my concern.
Reviewed Oct. 24, 2018
I purchased a Viking 30" electric cooktop Model RVEC3305BSB. It was installed and after they left, I turn on the stove to cook. One of the lights remained ON indicating that the heating element is HOT when the stove is not even on (the light stayed on since then, and it still on). I called Viking and they send someone to "fix" the issue. The guy said they had to order the part and it was going to take a week. His words "hopefully" that's the issue, if it's not then Viking will switch it for another one. I called to get the status and this time they said 10 days! I called Viking to complain and they said it was expedited to a week. It is not what I expected from a brand like Viking. I bought a new appliance, and yet it has to be fixed, why not replace it with one that has no issues and save us all the inconvenience of all these calls and following up? I am frustrated and disappointed with how this was handle.

Viking is sorry to hear about the issues that you had with your cooktop. We make every effort to manufacture products of the highest quality. Unfortunately, in spite of all precautions taken to ensure the reliability of our product failures may occur and we do rely on our warranty in these instances.
Reviewed Oct. 24, 2018
I got a Viking range, dishwasher and a smaller baking oven. The dealer was knowledgeable and my experience in dealing with him was good. The range has a griddle in the middle which is a high polished stainless look and I liked that. It is super easy to clean and it looks brand spanking new, spotless and shiny after I clean it. I also like how underneath where the burners are, it's like a black enamel, so it's easy to hide whenever it's not so clean. Also, I like the quality of Viking a lot and so far, I’ve been happy with all the Viking products that I have.
Reviewed Oct. 23, 2018
We bought the Viking stove through Setzer's and as a part of getting that, we also got a dishwasher. It was a deal they had going on. But the dishwasher has a gasket down the side which slid down and got bent. So we contacted Setzer's and told them, and they contacted Viking. It was really strange though. They sent us a note saying that someone was gonna come out and I thought it was crazy. They were coming out to put a gasket on, which was something that I feel like we could do. But okay. They could do whatever they wanted to do.
But when the guy came from Viking, his work order said that we had a gas leak and that was why they came. It was really strange. I told him we didn't have a gas leak and that we just needed the plastic gasket piece. He said he he was gonna order it but it’s been three weeks and we still haven’t gotten it. So I probably need to check on it. That aside, he was super nice and really helpful. He even showed us a few things about the stove that we didn’t realize it could do.
And even with that, I would absolutely recommend Viking. It has always been my husband’s dream stove. He’s a builder and when he would build upscale houses, they always seemed to have Viking appliances. So when we were building our house, that was his thing. If it was possible, he really wanted the huge six-burner Viking stove. Viking is definitely a pricier stove but it’s worth the money. The quality is good, and the unit is beautiful and substantial. We love it, particularly the six burners on the cooktop. You can have plenty of things going at one time, and that makes it easy.
Reviewed Oct. 23, 2018
I wanted a Viking since I was a kid and I know that they have the reputation for being the best stove. A few times that I’ve seen them, they seemed to cook the best. However, I'm disappointed with the stove that I got. I’ve called them a couple of times for an issue that I’m having. I’ve had the stove since May and it’s not working correctly still. I have a 36-inch stove and it has a long piece of metal on the bottom. When you bake with a sheet pan, it sometimes pops so when I heat up the oven, once before it gets to a temperature, it makes this bang that shakes the whole house. Apparently, there was some kind of fix order, but they’re still going back and forth with me about whether to fix it or how they’re gonna fix it. I contacted their service company and someone came out to take a look at it. It was a younger guy and he said that it's the way the metal is and there’s not really a fix for it.
Then they called me and said that he wasn’t advised of what the fix was at that time and that they have to send somebody back out because the holidays are coming quickly and I still have a stove that doesn’t work. I can still use the stove, but I can’t pull my racks out of my oven, which I’m used to doing when cooking. If I have to take the pan out, the racks do not line up right, so I can’t take them out. I’m constantly reaching into a hot stove and it’s a hazard.
On the other hand, their reps are very courteous and they’re great. It’s easy to get someone on the phone, they make appointments, and they have certified people that can come out to fix it, but the process is very slow. I wish they would move a little bit quicker when it comes to service considering the amount of money that I paid for this thing. I expect top-of-the-line service and at this point, my issue should be resolved. Other than that, I would still recommend Viking and it’s still my favorite brand. The stove works quicker than any other stove. It boils water in 60 seconds and it’s unreal. It’s almost too powerful to the point where I had to relearn how to cook. I was burning things initially because I couldn’t get over how strong it is.
Reviewed Oct. 22, 2018
Very bad experience with Viking Designer Electric Range. All the burners of this Electric Range got bad one by one. We bought full set of kitchen appliances from Viking in 2012 December and nothing is satisfactory! Not a choice out there in terms of tech repair. We have to always call Executive Appliance and repair is very costly including parts! Me and my husband repent for our bad decision to go with Viking Appliances! Microwave’s door opener broke and now it’s not warming up and tech says that it will cost $600 to get it repaired. We give it???
Reviewed Oct. 22, 2018
Viking's reputation is certainly solid, and from looking at their reputation and their reviews, I thought that they might be the best one. I bought a Viking range from Nebraska Furniture Mart in Des Moines, Iowa six months ago. But it took a while before we got it as we waited for the installation. The installers did a good job though. We also had an issue with the unit but that was because we didn't read the directions as well as we should've had. We didn't clean the unit up first and we had a smelly oven. But they sorted it out for us and our interaction with the customer service team was good. That aside, the quality is excellent and overall, the Viking range performs much better than our previous one. I'd certainly tell others to check Viking out.
Reviewed Oct. 21, 2018
We went to a home remodeling show and we liked the way Viking Ranges looked. Aside from that, it was a pro stove with a high performance. We were buying a whole kitchen worth of appliances and the guy that helped us at the Viking dealer was very helpful in picking out all the different models and various other things we wanted to get. He had some good ideas and suggestions about things, so it was all good.
We love the quality of the range but the oven igniters kept turning off by themselves, so we had to do a warranty claim. I called Viking directly and they had someone out. Half an hour later, he was done. The igniters were off location and the guy bent them. He knew what he was doing and he also pointed out that one of the four rubber mounting buttons was missing on the grill tops. He told us to call Viking and they would send us a new one for free. He did more than what he was supposed to do. The experience with Viking was all positive and if you can afford it, you should get it.
Reviewed Oct. 21, 2018
I had a Viking range in a prior house for many years and liked it. It has been great. So, when my husband wanted a gas range and I was looking for a more professional one, we bought a Viking again. We liked the look and the functionality of it. I also like the griddle part which is a nice new feature of it. And the rebate process was really simple, too.
Reviewed Oct. 20, 2018
Friends who had Viking in the past had good things to say. But it was the quality and the nice looks of it that made me decide to go with them. However, I was surprised that the hinges on the door had to be replaced so soon. The oven is about three and a half years and their warranty was only three years. The dealer was great though. When they called, they were engaged and got back to me right away. The oven is great. It has a good temperature and it feels very durable. Overall, I had a good experience with Viking. I'll definitely call them again if I ever should.
Reviewed Oct. 19, 2018
The Viking range is a great product and most of all, they have great customer service. I had some problems with the first Viking range from the beginning when we bought it. But things like that happen and the way it was handled was very good. Overall, the experience in terms of the customer service, getting everything done and changing the range was excellent. They listened and paid attention to the problem that I told them we had with the range. And they acted on it. That aside, the quality is very good. I like the style and the look of the product and my favorite feature is the oven. I did not have the convection oven before and I like that I can have both features now, conventional and convection, as well as the different settings. Whenever I cook or bake, it comes out better.
Reviewed Oct. 19, 2018
I had a Viking for 24 years and it worked for a long time. I never had any problems with them so that was good. I remodeled the kitchen and I now have a range so it’s getting used to having one oven below instead of two small ovens off to the side. I ordered it online and it worked out fine.
Reviewed Oct. 18, 2018
Viking is a great product. It was for the home that I built and sold as the people there wanted higher-end appliances, and it was a brand new one.
Reviewed Oct. 17, 2018
I love to cook. My next-door neighbor used to be a head chef for a French restaurant in New York City and she has a Viking. So I was looking at getting one. At the time, I was also looking at Wolf and an Italian stove. But the guy at the Appliances Connection down in New Jersey talked me into buying the Viking. I heard that Viking had some issues back and he convinced me that those issues had been resolved. So I believed him and I bought it. But I've been frustrated a little bit because it came not working. The small stove would ignite but it would go out and it would keep trying to ignite over and over again. I called Viking and I registered it, but she told me they didn't have anyone who repairs it in our area. I told her my next-door neighbor has a stove and that I'd ask her. But the woman said no and never followed through with getting someone to repair it.
However, the people I bought this stove from, Appliances Connection, stepped up and found a repairman. They organized the repair and now it is fixed. I'm very happy. But someone needs to talk to Viking's service department rep. Other than that, the quality of my Viking range is fantastic and the cooking capacity is awesome. I would recommend it.
Reviewed Oct. 17, 2018
We were deciding on Wolf and Viking, but we chose Viking because of the reputation, quality, and the offers they put in there at Best Buy. Those made it easy for us to make a decision. The sales reps were very great and knowledgeable. They knew what they were doing and gave us so much options. I love the range. However, I've never used the griddle yet because I need to clean first and make it shiny but there were still some residue coming up. Other than that, anybody can go closing their eyes and they can buy the Viking. It's very good quality-wise.

Thank you for taking the time to let us know about your experience with Viking. We are happy to hear how much you love your range.
Reviewed Oct. 16, 2018
I’m a foodie who cooks and I’ve been wanting a Viking range for more than 20 years. There are foodies who eat and wanna go to fancy places, but I’m the cooking kind. The quality of my Viking products is outstanding and insanely amazing. I like the quality of the Viking range and the infrared broilers of the oven. So far, my absolute favorite is my TurboChef oven. It cooks 15 times as fast as usual and that’s really good for a working person.
The interactions that I had with Plessers, the Viking dealer that I bought the products from, was not as good though. One of the reasons that I went to that store was because Appliance World, the place that I would have gone to which was near to my home, only had a Viking two-year warranty. I wanted an extended warranty for at least 10 years, but they didn’t offer that. Appliance World is a topnotch store and I went there several times asking my questions, although I knew I wasn’t gonna buy the Viking products there because they didn’t offer the extended warranty. I bought the Viking products at Plessers because they threw in the extended warranty. I knew that if we got something, they would be very generous with the extended warranty. If they didn’t absorb it, they would do something kinder. But they didn't know the product that well, so I had to make myself very aware.
I had read a lot about Viking's products and I also called Viking to ask my questions. I bought a 40-inch range, double ovens with the TurboChef, and a refrigerator. I also got two free microwaves even though I only needed one. But we have not always had great luck with those things, so having a spare is not a bad thing. If one of them breaks, I would have a replacement. Viking had a promotion and depending on what I spent, I got something free. I could get a free dishwasher or any of the four models of microwave free as well. With what I was buying, I could get two microwaves. But Plessers was not very aware of the Viking promotion. They were aware that I could get a free dishwasher, but they were not aware that I could get two free microwaves. They kept trying to give me a dishwasher and I didn’t want it because it's a European product and doesn’t have heated drying, and that’s not helpful.
Another thing was that after we ordered the appliances and paid for them well ahead of when they were placed because they were brand new, we took out three rooms and made a big kitchen. So, there was a lot of construction going on, but the appliances were the easiest thing for me to pick out and the tile and other items were much harder. When the kitchen had been designed, but still on paper, and I was with the kitchen designers and the contractor, I called Plessers up and I told them that if I buy an Advantium speed oven, which is a quarter of the price of a Viking TurboChef, it also acts as microwave. I asked them whether the TurboChef also did that and they said that it definitely does.
At the last minute, however, after the kitchen design was done, I gave Viking a quick call and asked them that question again because I was not so comfortable with Plessers. Vikings said that the TurboChef does not function as a microwave, but I can get a free microwave. So, that was a hassle because the kitchen design had to be changed. I told our contractor to figure that out and it was done, but it shouldn’t have gone that way. The Plessers guys should have known what they were doing. I’m sure they took a Viking class, but they didn’t do their homework.
On the other hand, when I was worried about some of the stuff that I had read on the TurboChef such as its breaking, a young woman at Appliance World told me that a lot of that was because people were not upgrading their electrical systems, circuit box or electric lines for this appliance which sucked in a lot of power. So, they were shorting it out and that was the main problem. I was impressed that this young lady popped that off on top of our head. She said they had that problem in the beginning too, until they realized that they couldn’t use the same electrical system for this appliance as everybody else did for other appliances. Appliance World is a huge and gorgeous store. I roamed around there for a good hour and the staff was really nice. They have kitchens set up all over the place and they can demonstrate things for the customer.
Viking itself and Appliance World were great. The staff at Plessers was really nice too and they could not have been nicer. Also, the appliances that we got from them were so great. But we had a disappointing buying experience with them. They need an education course on the Viking appliances because if they’re gonna sell things that are this high-end and expensive, they need to know what they’re talking about, but they didn’t. Nevertheless, I would tell people to buy Viking if they can.
Reviewed Oct. 15, 2018
We purchased a newly built home and had all Viking appliances installed. The range puts out good heat but the oven is definitely malfunctioning. It cycles every minute no matter what temperature you set it to so if I am baking something that takes 2 hours, I'll hear the igniter click and the flame come on over 100 times. I don't know if it's because the flame is reigniting so often but the smell of gas is so strong. Also, the door gets so hot you can't even touch it without wearing an oven mitt.
All of these make me afraid to use the oven. I called Viking and they've sent out the same repair person twice who told me that the cycling every minute is normal and the door is supposed to get hot because heat radiates. I understand heat radiates but it shouldn't get so hot you can burn yourself. What happens if children accidentally get close to the oven? I also don't understand why for a supposed high end oven, the temperature can't be maintained for more than a minute when the flame goes out before it reignites again. And since it's cycling every minute no matter what temp you set it to and regardless if you leave the oven door closed for 2 hours (yes, we tested it with the door closed for 2 hours to make sure we weren't losing heat from opening the door), it doesn't seem like the cycling is temperature related at all.
When I call Viking, they tell me this is NOT normal and a repair person needs to come out to make adjustments. They've sent the same repair person twice who insists this is normal. I called again today and asked for a different company. The same person has been scheduled to come out tomorrow, who'll likely tell me again that this is what I have to get use to with this oven.
This oven is a hazard. You'll either be afraid to use it or you'll end up burning yourself or inhaling carbon monoxide fumes. I had to turn the oven off yesterday because I got a terrible headache from the fumes. I am writing this to advise everyone to not buy a Viking. Also, now it is documented that these issues existed in the event something bad happens.
Reviewed Oct. 15, 2018
My husband is a cook and this is our last house. He wanted his kitchen like how he wanted it so he bought a Viking range and the dealer was fabulous. The overall quality of the range is fabulous too and I like its ease of use.
Reviewed Oct. 14, 2018
I liked Viking's name and reputation. The quality of the range that I got is excellent. I really like the six burners on the top and the control that I have when I'm cooking. However, cleaning the range is like an event. I don't like doing it very often because it's so much work. I have to take all the six burners off individually and have to clean them. Then, I have to take those little things underneath the burners that catch everything. You have to take all six of those off and clean them, then dry them after which you wipe down the stove. You then take everything out from the crumb catcher underneath.
I've had other ranges where the grates are one piece, you pick them, lean it up against your backsplash, wipe it down, put it down, and you're done. With this range, my husband and I always yell about who's gonna clean it. So, consequently, we just let it go. We would clean it maybe once a week cause I can't do that every single time I cook. I just wipe it down and wait until Sunday to clean it.
Reviewed Oct. 13, 2018
I owned a 48-inch Thermador that we bought 20 years ago. Some of the burners were going out, and so we started researching for a new one. I bought my Viking range on the 27th of July. When I got my range, I never got a manual. I called and spoke with a gal. She told me I could download it. It's like 30 something pages. I paid $12,000 for a range and they're telling me I need to download 30 something pages for me to have a manual? After fighting with me, she said she would have someone send me a manual. But I've never received a manual. I like my range though and I definitely like it better than my Thermador. It's easier to clean too.
Reviewed Oct. 12, 2018
I spend nearly $12,000 in a complete new Viking set (Range, Fridge, Dishwasher and hood). In less than 2 years the technician has come to my house 3 times. The oven didn't self regulate and eventually the thermostat had to be replaced. The digital display on the dishwasher looks like it is in Japanese and the freezer drawer in the fridge needs to be adjusted every 2 weeks. It is a weekend home so you can imagine how much use it got since it was installed. I am being told that all labor is on me. Their customer support was courteous, but denied point black any responsibility. If you buy it, is just for the looks. The quality is certainly not there! And they should not announce themselves as a premium or high quality brand.
Reviewed Oct. 12, 2018
I bought a Viking range from a developer. I'm confused by the contraction noise that I hear when I put the oven on, but other than that, the unit is great. I would recommend Viking Ranges.
Reviewed Oct. 11, 2018
I bought a house that had Viking appliances and one of them was a range. Its quality is great and I like the size. Plus, the burners are easily adjustable and I can find the exact heat I need. The appliances are good but they need to have more knowledgeable repair people and a more formal contact procedure in Canada. I've had experience with other larger companies where you call a head office and they provide you with your repair. And it was not the experience I had with Viking. I had to find my own and I found an excellent repairman, but it took a long time for me to find him.
Reviewed Oct. 10, 2018
My Viking stove is a nightmare. Firstly one of the gas hobs wouldn’t light properly. Although repaired by Viking it is still temperamental and flares up. But now my door won’t stay closed. The hinges are faulty! This stove is barely used as I travel much. They are less than 2 years old!!! Customer support was horrendous. Back orders for these parts means won’t deliver until sometime in November. Ordered on October 1. The cost is $568.79!!! Are they gold plated??? I did not chose these appliances for my new home. I will NEVER buy their products! This is only one repair company in my entire area that will service them. I wonder why???
Reviewed Oct. 10, 2018
I had one gas stove and I wanted something that was a quality electric. Originally, I was gonna go with a Frigidaire and I knew they have ones that have a dual oven and maybe even a little pizza oven. But when I saw what Viking had to offer and the kind of deal I was getting, I went out of my original price range and got the quality product. I knew the quality and the reputation that they had. I also liked the features and the style.
But when I looked at the unit, it didn't look like the door was squared up. So I called it in to have them come out and adjust the door. I almost hated to do that but Viking is the Mercedes of ovens. I spent that kind of money and I expected everything to fit right and be squared up. When the technician came out, he took pictures of it, documented it and figured out what the problem was. It wasn't the door. It was the bezel, which he ordered. But he had also tried to see if there were ways that he could fix it without having to do it, but he couldn't. Then he came back another time but they had sent the wrong bezel. It didn’t fit because it didn’t have the right number of holes for the knobs. So he’s gonna come back out again and it will eventually get fixed.
It's taking a little while but that's okay. It took a little while to get the oven built in the first place too. I was on the waiting list with the manufacturer first and then with the company I bought it from. I also got free shipping, which meant that the range took weeks to get here but that was okay. Besides, the company is backing up their product and I've got a lot of respect for the company so far. If they keep the guy coming out here until the unit gets fixed, there won't be any problems. So far, I am happy. The range is very impressive. The idea is that this is not gonna be a throwaway one. The other one that came with the house was 17 years old and it hit the trash can. But hopefully, this one will last for many years and it’s one that’s worth repairing if something goes wrong. I also got a backsplash and a Viking dishwasher, and a friend of mine took a picture of the setup. He got a bunch of likes on Facebook.
Reviewed Oct. 9, 2018
Viking had a floor model refrigerator that was at a good price. However, when I open the drawer where the ice bucket is in the freezer, 90% of the time, it kicks ice cubes underneath the basket of the freezer. I have to get down on my hands and knees and dig to get the ice cubes out. I can't close the freezer drawer until I get the ice cubes out.
Also, that time, they were including an above-range convection microwave free with purchasing a range. However, the Viking dealer was a little slow to respond to things. She was very nice and pleasant but it could take her days to get back to me. So far, the range seems to be of good quality and the induction cooktop has been my favorite. But then, there's a defect in the left front corner of the stainless which was noted on the day of installation.
There's also a problem with the mechanism that I use to open the microwave. It's not level. Viking promptly got people out to look at the issues. They've ordered the parts but it's been well over a month and none of my issues have been fixed. Furthermore, the front piece of the range needs to be replaced and it's still on back order. Nevertheless, Viking's products are well made. I looked at some GE Cafe French drawer type refrigerators and the pullout drawers were very teeny. It felt very unsecure when I pulled it out. On the other hand, Viking's appliances seem like good heavy quality products.

Thank you for your review. Viking is truly sorry to hear that you are having issues. We will have a customer care Advocate contact you shortly to see how we can assist.
Reviewed Oct. 8, 2018
Viking had a reputation to have a good quality and reliable product. Also, they're a national brand, so they're well-known. But we're a little disillusioned with our Viking range. We had some problems with it when we got it and we got the runaround from Viking getting it repaired, so it was kind of an arduous process. I purchased an extended warranty from the company that we bought it from and when we had the problem, we called the extended warranty company. They said they wouldn't take care of it because we're not out of our two-year warranty with Viking. So I had to go to Viking and Viking couldn’t find a local repair company in the area to repair it. Other than that, it's hard to light the burners. I won't buy Viking again.
Reviewed Oct. 2, 2018
D3 Range. Reliable, beautiful, and I love the long center burner. I put my huge Le Creuset dutch oven on the center and the even and quick heating for the entire pot makes for a delicious stew or soup much quicker than on a regular burner.
Reviewed Oct. 2, 2018
We purchased a Viking Gas Range this summer for our kitchen renovation. We were excited about our purchase as we had saved up for this particular gas range. After install, we have been less than impressed. When preheating, the gas oven makes a very loud bang! (As if metal is expanding inside.) It scares me every time I hear it, even though I know it's coming. When I called customer service, I was told once that it was "normal" and a second time, I was put on hold for 20 + minutes, only to hang up because I didn't feel my concern was being valued. We also smell a very strong smell of gas or exhaust when the gas oven is on.
My concern is that the loud bang and smell of gas/exhaust should not be present in an appliance that is so expensive. We expected higher quality when we made this purchase. I've tried calling customer service and entering a claim on the website (which seems to be permanently down and unable to accept claims online). I want to be in love with this purchase, but I'm not. In fact, I feel a little uneasy using the gas oven due to the experience I've had so far.

We are sorry to hear that you are having issues contacting us. We will have a customer support associate contact you shortly to see how we can assist.
Reviewed Sept. 30, 2018
Oven has worked well but today...an hour into the cleaning cycle, POP! The interior glass cracked. I would expect heater elements to wear out, convection fan to quit. But the glass that's a bit odd and scary. Now gonna dig through boxes of papers to find if it is still under warranty and if not if the door is even still available. A lot of money spent on this oven, hope door doesn't make an entire replacement necessary.
Reviewed Sept. 30, 2018
I like the look of the Viking Ranges, the quality of the oven and the electric oven that’s hard to find. We got one that is 36 inches and has six burners. And this feature of the oven is my favorite. It’s a great looking range and of good quality. When we got it, we thought we had one burner that would not light. But I called and they had somebody come out right away and fixed it. It was quick and it was all covered in the warranty so it was nice and easy. The customer service has been great. Overall, I’m happy.
Reviewed Sept. 22, 2018
I didn’t get my Viking range until March and a couple of months later, my kitchen light was always on. I realized the door wasn't closing properly, and so I called the person I bought it from and they said that within the first year, I have to go through a a service person. The tech came and had it fixed but I had to wait six weeks. Also, one of the four burners and the middle burner were not working, and the tech must have ordered parts for that too because he came to fix those. They're all resolved now and I’m happy that it’s working. I love the cooking quality level of the burners.
We’re personally having a struggle ‘cause I need to get the range installed with a hood to vent it properly because it sets off my fire alarm. The person who installed said that I cannot use the clean setting ‘cause it would be too hot. I cleaned it out by hand, and then the person who came to fix it said that it's not true. Within 20 minutes of using the clean setting, it set off my fire alarm again, even with a cover. There’s something about using it that it can’t do that. So, it’s on my to-do list to look into buying a hood. Otherwise, I love my Viking range.
Reviewed Sept. 21, 2018
Viking's price and the rebate to get a dishwasher were the ultimate factors I chose to purchase a range from them. It was all good with the dealer. I also like the range's speed at which the burners turn on and the evenness of the burners. Viking is definitely one to consider if you’re looking to go high-end.
Reviewed Sept. 20, 2018
We bought a complete set of appliances in 2014. After just four years of normal use, the water dispenser won't stop, the dishwasher display failed and the oven stopped working. When we called the authorized service technician, he charged me $264 just to tell me that some parts need to be replaced and all of them are not covered under the extended guarantee. Just to replace the control board of the oven will cost me more than $800. Also when called the customer service to get a clearer explanation about what is covered and what is not, the representative failed to explain where it says that the "control board" of the oven is excluded. We are very disappointed with Viking, we bought these appliances believing that they are better than less expensive brands but turns out that they lasted less than our previous appliances and the customer service is far worst. Sorry Viking, but this is not the way to keep your customers faithful to your brand.
Reviewed Sept. 18, 2018
Viking fits best in my existing kitchen. It’s easy to use and it looks nice in the kitchen. I like the broiler and when I had a problem with the microwave they replaced the door right away. So far, everything has been good. So get a Viking.
Reviewed Sept. 17, 2018
Just got this double oven. it is beautiful. However, when in use the controls are so hot you can't turn the interior light off/on without burning yourself on the control panel. Seems like it's getting too hot. What do I do?

We are sorry to hear that you are having any issues. Please contact our Customer Care department at 800-241-9152 Option# 3 and we will get you set up with service to see what is going on with your unit.
Reviewed Sept. 16, 2018
I went to a retailer and Viking Range is among the floor models. Since the brand has the reputation of being top of the line, I purchased a range from them. The salespersons were also great. They were able to tell me what the product is about and why it is good. The range I got is excellent and the performance is great.
Reviewed Sept. 15, 2018
Viking I can't tell you how frustrated I am with this company. I have a 2016 Viking Stove that is giving us problems. The left hand front burner will not light along with the oven. I have to fan the oven door back and forth and the oven may eventuality light, while I inhale the gas fumes. The gripe I have is that Viking cannot seem to find a appliance service provider in my area to fix the problems. I am located 20 minutes north of Philadelphia and 45 minutes south of New York City. This can't be that difficult an issue to resolve. When I purchased the Viking Stove from Build.com, I also purchase an extended warranty. According to that warranty company they will not do the service until the Viking Warranty runs out, which is December 2018. So to wrap things up, I have a stove that can't be fixed and an extended warranty that is worthless from Build.com. Moral of the story, don't buy Viking or purchase from Build.com.
Reviewed Sept. 15, 2018
The Viking Range seems to be fine but when I ran a little bit of problems, Viking didn’t care until the people I bought it from pushed them. It was brand new and I just cleaned off the griddle. That was when I noticed it was damaged. There were two pit marks in it and with the amount of money I spent for it, I didn’t want a damaged griddle. They sent a replacement part and there was a trough and a backplate but they forgot to send the screws. I talked to the people I bought from since they just delivered it and they tried to contact Viking. Viking said they were not replacing it and the rep from the dealership had to push them to get in order to get it replaced. The customer service wasn't that great in order to get something replaced. Other than that, I like the whole thing and it’s a great range.
Reviewed Sept. 14, 2018
My husband and I love Viking and we love to cook. If we’re gonna invest in something really great for our house, we’re gonna buy good kitchen equipment. We originally bought a gas range in June of 2017 and I love that it has a self-cleaning oven. It had a five-eye burner but the fisheye and the back right burners would not work. Different people came out trying to get it to work but it never did. After 11 plus months, they picked the range up and replaced it with a commercial unit with the burners of the same heat and without the self-cleaning.
The one we have now has four eyes and it doesn’t have that similar fish burner, which is okay. It would have been great for making gravy on the pan but I can certainly set a baking sheet every time and it’s not the end of the world. Also, the last one had a solid break at the top and it was so big. We live in a 100 plus year old house and we just have a normal kitchen sink. So trying to clean that thing was really really difficult. This current one that we have is broken into thirds. We can take the burner rings out and take the whole thing and get down so we can get underneath all that. And if anything spills into the stovetop or the range top, we can clean that too and which is really wonderful.
When we first got it and we put it in, the passenger’s side backseat burner didn’t work. So we disassembled the parts trying figure out why that one particular eye wouldn’t light and noticed there was a little bit of misalignment between where the gas flows and the flame comes out. There was the tiny little floss around the burner where flame shoots out. I called the tech, Luke, back and he came over and he said he had put one of those in a couple of weeks to go in Germantown. He said it was the exact same problem. That’s something that they might wanna quality check if there’s some kind of problem in the manufacturing of it. But Luke adjusted it, so now it lights just fine.
Then, one time, the oven wouldn’t fire. It went through four rounds of the click and then it started releasing gas which was a little scary. I turned it off, I opened the doors and waited for a minutes. I looked at the front of the oven a little more closely and it said that it had a self reigniter. So I waited about 10 minutes and tried to begin and it fired. I thought I need to figure out where the flame is coming from in this thing in case I ever do have to put a stick lighter in there and get it going. Also, I was supposed to be able to take the base of the oven out to clean, but I haven’t been able to figure out how to remove it.
Other than those, the oven itself is a dream come true and so is the range. It cooks everything so well and so evenly, especially my husband remarks how much more pleasant it is to work with than the original one that we had. Even if the original one hadn’t had the flaws, I don’t think it was quite what this particular unit is. And granted, our original one is more of a household model and this is a commercial model but this one is incredible. I would recommend this.
Reviewed Sept. 13, 2018
My husband is from Mississippi and everybody there has a Viking range. His mom had a Viking range and it's just a family thing. I used to have a Thermador and I switched over to a Viking when my Thermador went out. I bought it online. The delivery was fine and it showed up on time. I had a professional come and install it. I've had my Viking for about three months and I love it. It's a convection and it's dual fuel. It is heavy duty and it is very easy to clean compared to my Thermador.
Reviewed Sept. 12, 2018
I knew a couple of people who have Viking Ranges and they spoke highly of them. Viking also has a reputation that they stand behind their product and their ranges are very good at heating. However, I had a big issue when I first purchased the stove. I bought it from a store and they shipped it to the wrong place. They said that Viking had some issue then they said someone else had some issue. I was supposed to get it in November but I ended up getting it in January. I finally just called Best Buy and said I’m cancelling the order, then I placed a second order through AJ Madison which delivered it on time.
I got the one with six open burners that deliver equivalent heat. So far, the stove has been great but I had two issues before with the stove. First, the oven conked out on me. I called Viking then the warranty people came over, looked at the oven, and fixed the spark igniter that was not working. The second issue was the ventilation hood and for whatever reason, the switch on it stopped working. So, the techs had to come in with a switch part. That took a little longer, though, since they said that they’re usually slow to get parts from Viking. I called them on a Monday and they were supposed to come on a Friday, but they said that they were two weeks out, so I waited a little bit. Both issues have been taken care of and I've been very pleased with Viking.
Reviewed Sept. 11, 2018
I love to cook and I’ve always been impressed with the stuff from Viking. I've always wanted a range from them. Some of the other brands don't meet my expectations. I got a Viking range lately and I've had a bit of an issue with the burners. I’m out in the boonies so it’s on propane. But then, I don’t think the burners on the range burn evenly as I can get a higher flame on one side. Nevertheless, I love the six burners and the way the range looks. It's a convection oven also and overall it's been performing well.
Reviewed Sept. 10, 2018
Viking has quality products and everybody says that their customer service is good. I got myself a Viking range and we have a problem with the grates. It is peeling. I sent them pictures and it’s taking a really long time to resolve. Viking said they were gonna send me a full set of replacement grates and then they said, “Okay, they’re shipping out.” I didn’t hear anything afterwards so I emailed the person I had been in contact with again and months after we still never got it. They said, “Oh, you have to register your product.” So I registered my product and then I said, “Okay, all registered,” and then I got no follow-up again. I now have to call the parts department so it has now been a three-month runaround. I thought that it was all taken care of on the backend. It's just a little confusing what’s going on with it. But the Viking range is great. I just wanna get the grates thing resolved.
Reviewed Sept. 9, 2018
When we moved to Park City, a Viking range was already put in and I really liked it then. I thought that when we remodel, I’ll get one ‘cause I love to cook. The dealer told me about all the more expensive French stoves which were nice but I can’t afford that much money. I got the Viking range and it’s of excellent quality. It’s an improvement to the 1959 GE maroon wall oven that I had.
The stovetop is great and I love it. The burners give you a lot of gas and you can trim down real low and that’s nice for simmering. We just bought everything and we are getting everything hooked up and functional. It took longer on our cupboards than we thought so that sets us back but it’s a wonderful product and I love it. It’s been a great experience and I would recommend Viking.
Reviewed Sept. 8, 2018
Range arrived on schedule and was installed without a problem. Immediately I noticed a positive cooking experience. The burners heated my stainless pans quickly and evenly. They do not burn even at high temperatures. All four 1500 degree burners provide the same positive experience. The electric convection oven is easy to use and also provides even heating throughout.
Reviewed Sept. 8, 2018
I liked Viking's reputation for quality, specifically the range. I live in an all-electric home and adding gas would’ve been pricey. I got a high-quality range still within the parameters of my house but purchasing with the Viking dealer was the one bit of a dark spot. Appliances Connection wasn't very good at communicating the timeline for the reception and the arrangement for shipping was not great either. The communication on that was poor. When they finally scheduled the delivery, they told me when it was going to occur and I waited two hours after the fact. I was waiting at our work site since I don’t live where I was renovating.
I finally called them to see what was going on. They said that the shipment was delayed and that they weren’t going to deliver it that night. It was 10 p.m. after they told me I had to wait, so that was frustrating. Nonetheless, the range looks incredible and I’m very anxious to test it out in cooking. Also, we liked the color options. It was silly, but it was really nice. We picked the graphite gray and it’s perfect. Although the dealer and the delivery were a little frustrating, everyone was professional when they delivered and they did a really nice job of getting it into the house quickly and safely. They had the tools to do it well.
Reviewed Sept. 6, 2018
I’ve known about Viking Ranges for a long time and I like the brand. When I bought my range, the representatives were terrific and very helpful. They were also prompt with the delivery, so I was very happy. The range I have is exceptional. I like everything about it including its appearance and the way it cooks.
Reviewed Sept. 5, 2018
Bought Viking double oven, cooktop and dishwasher March, 2018. After opening the items, the oven and the dishwasher were damaged. They were heavily damaged with dents so deep that there were holes. After weeks of complaints, numerous talk with "customer service" rep, I am still nowhere. About a month ago, I was finally granted a replacement for both of them. (Even though the entire time, so, the last 4 months I was told that the parts are arriving).
Now, today, Sept, 5, I decided to call and make an official complaint against Viking dept handling my "case". A person called "TONY", said he could help. After he realized that I want to file a complaint, he started avoiding the issue. I asked for a supervisor and these were his answers: "none is available", "they are all in a meeting". I could hear laughter in the background. He started mocking me as well. I asked for an email of any supervisor and he said that he is not authorized to give out their emails!!! I still cannot believe the disrespect shown towards a customer. Complete lack of professionalism as well. If I had known that this is going to happen, I would have never bought Viking. I DO NOT RECOMMEND BUYING VIKING RANGE.
Reviewed Sept. 5, 2018
March, 2018, I bought Viking double oven, 7 series, cooktop and dishwasher. Until today, Sept, 5, I am still in waiting stage for a replacement, without any knowledge of when that us happening! After opening the boxes, I discovered that the dishwasher and the oven were heavily dented. I reported it and after numerous emails, talking with dozens of "customer service" Viking representatives, I still don't have my issue sorted. After numerous complaints, I finally was approved for a replacement of the items.
Now, today, I called to make yet another complaint reg my issue. Got somebody called "TONY" on the phone. After I explained that I want to make an official complaint, he started "mocking" me. He said "No supervisor is available at this time, and no, you cannot have any of their emails." He could hardly contain his smirk while refusing to connect me to somebody more qualified to help! I still cannot get over the disrespect, the mock attitude of a VIKING customer service rep! These 5 months, I have had the worst experience ever! I thought Viking was a reputable company! It is not! Just a reminder: you guys are there because we, the customers are buying Viking. If we go, so do you! If I'd known that Viking deals with upset customers like this, I would have never bought anything. I DO NOT recommend Viking range to anyone!!!
Reviewed Sept. 4, 2018
12 years ago we wanted to have one of the best kitchens in our new home. We brought everything Viking, what a terrible decision. Every one of the Viking appliances has had numerous problems resulting in numerous service calls. We could understand one or two appliances having A problem, but every one? Never again will we recommend or purchase Viking.
Reviewed Sept. 2, 2018
We bought a Tuscany Range mostly on the looks, and we had issues with a door not closing properly. Viking ordered a new part, but now, the door doesn’t close. Also, we have a burner where the gas is escaping underneath it. The parts have been ordered and folks have been out three or four times. I’m waiting to hear when it is gonna be fixed and the parts are in. So it hasn't been a very good experience. It's ridiculous to wait forever to get parts.
Reviewed Sept. 1, 2018
Viking ranges are known and they are aesthetically better than their competitors. I got my Viking range from AJ Madison and they told us it would take about a month to deliver but it took longer than that. I had to reach out to them to confirm and they responded to me saying that the delivery is gonna be delayed by a week but it wasn't a big deal. We got the professional series and its quality is good. One igniter wasn't working well and we called up the company and they sent someone quickly. The service was good and it was covered under warranty.
The burners themselves leave stains so it’s weird given the price point of the range. If something goes on it and I don't wipe it immediately, which when I’m cooking I'm not gonna wipe it immediately, it leaves a stain. They need to improve the quality on all the burner caps. The gold burners are beautiful though, the heating is great and it cooks up really well. Our experience with the Viking range has been good so far.
Reviewed Aug. 31, 2018
We live in a small-town area and the closest dealer carried Viking ranges. Their rep showed me how the range worked. He had me pull the oven racks out to see how smooth and strong they worked and how the simmer on top would keep things warm but would not overcook the food. The range has five knobs. Four turns on the burners on top and one turns on the oven and sets the temperature. I like how simple it is and that it doesn’t have all the electronic gadgets in it. Also, I like the ball bearing racks in the oven and that all the burners are large burners on top.
Reviewed Aug. 30, 2018
I was selling my house and I wanted Viking Range's prestige in my home so I decided to get one. Their reps were great. They came, delivered the unit and set it up fast. The quality is very nice and I really like it. I like that they have few electronics and that they’re very basic. In fact, it got hardly no electronics on it. I live in an area where the electricity browns out a lot and having the electricity go in and out will fry electrical boards in the appliances. So, the best thing about the Viking Range is they kept the electronics to a minimum.
Reviewed Aug. 28, 2018
I like the Viking range, particularly the way it looks, and I started using it in July. It's very good.
Reviewed Aug. 27, 2018
We purchased a house that had Viking appliances in it and our range had a little saga. We were happy with the original range until it had its issue with the handle. The front door with the handle and glass separated from the heavier thermal part of the door. It was under warranty but they couldn't supply a replacement part. It took many months before Viking finally agreed to replace the range but once they did, they did a really good job of coordinating. It was very unexpected to have an issue with the door, but they resolved to our satisfaction.
Reviewed Aug. 25, 2018
I’m in construction and I have seen Viking Ranges in the supply houses. The quality of the range I received is good. The team that I dealt with at the Viking dealer was good as well. I knew what I was looking for, but they explained everything. I’m satisfied with my experience with Viking.
Reviewed Aug. 24, 2018
I truly love my Viking range. I got it for less than half price, so I was happy. It was a floor model, an upgrade for a good price for what I was planning on getting for our kitchen, and it looks awesome. I use it a lot. I just wish it had a lower blow. It is kind of thermonuclear sometimes. Also, I wish that the oven would heat up a little faster. It seems to take longer than the range we had before, which was a much lower end. Other than that, it is all good. I would totally tell people to go for Viking.
Reviewed Aug. 22, 2018
I like the looks of the Viking Ranges and chose to buy one. The quality has been good and I'm very happy with it. I switched from an electric range and with my Viking, having the gas cooktop was nice. If people could afford Viking Ranges, they should buy one.
Reviewed Aug. 21, 2018
I purchased my brand new Viking stove on May 30, 2018. It is now August 21 and I still have not been able to use my oven. The first day we put the food in the oven it was making a loud motor like sound. I immediately called Viking and they told me they will have a service repair come to my house to see what the problem was. Their service only comes every 2 weeks so I waited for them to come then waited another 2 weeks for the part to arrive. By the time they actually came which was 3 hours later than the scheduled time the repairman wasn’t able to install it. He said he would come back the following week so again I waited for my next appointment all day long for no one to show up.
Finally the following week they came back and installed a new fan and 2 days later it’s making the same noise again. I spoke to Viking customer service plenty of times and they said this was my only option. I have left messages for someone with higher authority to call me and they never call. I am so disgusted at this point and I still have a stove that doesn’t work. I am shocked with their customer care. I would never ever recommend a Viking to anyone.
Reviewed Aug. 21, 2018
The customer service reps at the Viking dealer were excellent. I needed a part and I called them, and they sent it right out. We just started using our Viking range about a week ago and my wife loves it. We can control the flame more precisely. She is also gonna cook more, which makes me happy. The quality of the range is excellent. I would recommend Viking.
Reviewed Aug. 20, 2018
I knew about Viking based on recommendations of friends, of the internet and of other people talking about it. I purchased six pieces of Viking appliance. The reason why I purchased the six pieces is because it all says Viking professional, but when those six pieces were delivered, one of them doesn’t say Viking professional, which is different than what I saw on the website. It's not something that I'd expect because I especially selected the model that says professional. Nevertheless the Viking range is of high quality. It was complicated when we're selecting the range hood because it has different kind of motors but they provided very good advice and suggestion for us to select which one we need.
Reviewed Aug. 15, 2018
Viking ranges are so expensive and buying one was not our goal. But we just remodeled out kitchen and when we went into the showroom to start buying all the appliances, we walked by a Viking range and it was the most beautiful thing we ever saw. My husband loves to cook and we thought we had to have that. So we spent the money and bought one because of how it looked. Also, the brand name is nothing but the best. Viking is synonymous with quality and you're gonna lay down some bucks for it but it is worth it.
The reps at the Viking dealership were super great. It was a location where they sell several brand names but the rep that helped us couldn't have been more helpful, nice, and informative. We bought the one with the four burners and the grill in the middle. My husband's favorite feature is the grill and mine is the baking oven. I like the way it has the latch pull out which are like on rollers. The quality of the range is beautiful and our experience with it has been great so far. But I'm concerned about the way that little vent that is at the back of the cook area is placed because when it bends out, it kinda hits on our backsplash and over time, that heat at the scene may be an issue. I wish the guy told us that when we bought the range, but that is not a complaint.
We bought the Viking dishwasher as well. We had a guy come out and he said that they are great dishwashers but he hates to work on them because they are so complicated. You've got to pull things apart. But he said that he doesn’t have a lot of problems with them other than it sucks when he has to work on them. As a consumer, we bought it because it has the bottom rack, the top rack, and this little rack underneath that you pull out where you can put utensils or knives. That is brilliant. I show everybody that feature and every person I've shown it to said that they wish their dishwasher had that. So it had an extra feature that, for a consumer, is a winner.
We almost bought an under-the-cabinet-microwave-drawer from Viking, too. But we didn’t do it because in the Viking ones, the buttons are on top so, there wasn’t going to be enough room once you put your granite countertop on. People don’t generally put those low so you can't really get your hand to touch them. So, we went with a Sharp microwave drawer because its feature was you pop open that little drawer for all the buttons. So, it was better and easily accessible. Aside from that, we would have bought all Viking.
Reviewed Aug. 14, 2018
We decided to have a Viking Range since my friend has it as well. I bought it through the website of AppliancesConnection and they were really helpful there. So far, I like that the flame is strong and it cooks faster. Also, it looks very nice when you walk into the kitchen. It's impressive. All in all, not everybody can afford a Viking but it is nice to have and it looks just right.
Reviewed Aug. 13, 2018
I liked Viking's double oven, and I read some reviews that Viking seemed better than the Wolf Range. I purchased mine online and I was really happy with their website. It was easy navigating and the information was plain and easy to get to. I owned mine for a couple of months and so far, it’s a pretty nice unit.
Reviewed Aug. 12, 2018
When our Viking range was first brought in, the range had a panel that wasn't squared. It had been assembled off-kilter so people had to come out and take care of that. Then getting the range set up was a little bit challenging as well. We put the full range in the island so we needed to get a downdraft. But the Viking dealer didn't seem to be quite as knowledgeable to be able to tell our builder what exactly was gonna be needed to install the downdraft. They gave us the specifications but it didn't really include anything as far as the downdraft being vented down underneath the floor. When you have a cooktop, the downdraft goes in the cabinet underneath. So our case was a little different too and that was partly why they were unfamiliar with doing it that way.
This range also basically came with a free dishwasher but it doesn't dry. It also has had a strange odor from day one. Then for the warranty, I went online and put the information for the range. But for the dishwasher, there was a registration-type card. I mailed it but it came back to me because the address was wrong. It made me ask whether that was why they were getting rid of the dishwashers.
But other than those, everything has been great so far. I like the overall look and style of the burner. The range also has a light that comes on when you open the door. Then there is a little button that you can push for the light to come on when the door is shut. But the light doesn't come on and it has never worked. The supplier from whom we purchased the oven has given me a number to call though. That aside, the quality is good. We also got the griddle that you can put off and on the top of any of the burners and it's a great feature. I love that thing. It’s a non-stick one rather than purchasing the range that has the griddle built into it.
Reviewed Aug. 11, 2018
We've heard that Viking is a good product. A family member had a few items from Viking and then while we were appliance shopping, we liked the looks of them. We had a very easy experience purchasing the Viking range from Hahn Appliance. They had stuff displayed so we were able to look at the range and it was nice. I'm loving the quality of our range so far. We're a few weeks into our home using it and we did a whole lot of cooking. Also, I love the gas and the French-open doors for my oven. I also think it's pretty cool how the lights all light up at night. However, if I need to put cookie sheets in the built-in refrigeration in a longer way instead of side-by-side, they take up the whole shelf. The built-in refrigeration needs to be a bit deeper so I could slide the sheets in. Still, I'd recommend Viking.
Reviewed Aug. 10, 2018
I love that the grill keeps a consistent temperature. It'll shut off and turn back on and keep the whole grill consistent. We also had great interaction with the dealer. They were informative and we were able to see all the options. We were able to be informed to make an educated decision. So that was key for me. Everything was great. Compared to other appliances that are the same level, one can't go wrong with Viking. It has great quality and support.
Reviewed Aug. 9, 2018
I've had my Viking range for four weeks and I absolutely love it. When I turn on the knobs, it’s very precise. It doesn't have any play in it, especially the oven, so when I set a temperature, I’m confident that that’s the temperature. I like how it’s raised up on the bottom so that I can get a Swiffer and clean up under there instead of just the dust building up. The range has been fabulous and I’m really happy with it. When I called the first time trying to get my Viking appliances registered, their reps were really helpful and told me where to look.
Reviewed Aug. 8, 2018
I had my Viking range and stove delivered and set up. I used the burners right away. They are fantastic, provide a HUGE amount of heat, are quiet, and easy to keep clean. The oven, which I would now rate a 5 out of 5, made a terrible grinding fan noise the first time I used it. Lakeview Appliance came out, their tech tightened a few things in the back, and it was quiet for 3 days. The horrendous noise came back, and this time we recorded the noise from several angles with my Wife's smartphone. This time when the tech came out, he listened to the recording, checked a few things on the back of the oven, and stated that he was ordering a new cooling fan. This did the trick! The oven is now quiet, powerful, and works like a charm! Overall I would rate the unit a 5 out of 5 now that it is fixed. It is a great looking unit, very professional in appearance, and the stainless surfaces are easy to keep clean.
Reviewed Aug. 7, 2018
I sold all brands of appliances for 30 years, when I retired I bought a 30 in dual fuel Viking range. The way they are built, the customer service I got and my customers got over the years was by far the best in the industry. This belief paid off when after 5 years my range oven liner crazed. Because the liner could not be replaced or repaired Viking replaced my range with a New model at cost. Best Service Ever!
Reviewed July 28, 2018
I am writing to publicly declare I could not be more disappointed in the 4 Viking appliances my family has purchased. I have the 48” duel fuel range in my home. Both ovens are now not working after using the self clean features on both ovens. I am very upset. The fault is with the Viking appliance company. The cost of the repair should not be my burden. I would never recommend this brand to any of my friends. The one positive thing I have to say is that the range is beautiful. My brother’s family have 2 exterior refrigerators and an exterior ice maker both from Viking. Each appliance has required multiple repairs yearly.
It is infuriating to spend so much money for a professional brand we trusted, that fails repeatedly. It’s a bitter disappointment to walk outside and not be able to have a cold drink with a glass of ice waiting for you, after investing so much money. Furthermore, the repairs were expensive and repeatedly done by certified Viking repairmen, using Viking parts. The fact that Viking cannot effectively repair their faulty product is pathetic. The Viking company should replace all these appliances free of charge if they are to have any integrity at all.
Reviewed July 28, 2018
I’ve seen Viking's advertisements in home building magazines and I went with them because of the expected quality. The stove and the microwave-convection oven were delivered dead on arrival, and it’s now six weeks so Viking’s trying to figure out if they’re gonna replace them or not. They’ve had three technicians out and I have not heard back in two weeks despite repeated follow-up attempts. The interactions are fine, but all the parts unfortunately are on backorder and are parts that they don’t stock. And there’s no definitive timeline for when the parts will be in stock. Every time I call the call center, they say I’m supposed to expect a call from a director or BT level that can make that decision. And they keep passing along the message, but I do not get a call back. I spent a ton of money on these appliances and it’s very unfortunate that the service and quality aren’t there based on my experience so far.
Reviewed July 27, 2018
We had another brand of range initially but it wasn’t performing so we switched to Viking. We've had the Viking range in our home for two months and we've been enjoying it very much. My wife really likes the way the oven works. We feel very good about the overall quality of the product as well as its cost. But one thing that my wife is missing that was in the other stove is the temperature indicator in the oven. When a certain temperature comes up, the preheat light goes off, but she is used to seeing what the internal temperature is. All in all, though, I’d absolutely recommend the Viking range.
Reviewed July 26, 2018
When it was time to replace my range, I went with Viking because the other brands gave me a hard time. The rest of the range worked, when I got it, except for the infrared broiler. So, I registered with Viking and they sent service techs from R&E Appliance who were able to take care of the problem right away. It was a little disappointing that the range needed new parts right away. Other than that, the range has been working ever since it was repaired. I love the quality of the range and I like the way the lights light up across that I can see my knobs. Then the burners are on high right away when I turn them on, so I don’t have to fiddle to get them on high because they usually don’t cook low. Also, things roll out of the oven easily, so you’re not fighting against trying to pull it out.
Reviewed July 25, 2018
We thought Viking had a good reputation. We bought a brand new Viking stove oven but it was defective from the start. It has been months since we reported the issue and Viking has been looking into it. However, it has been extremely slow and unsatisfactory plus we have to keep doing the follow-up. They had to order parts and it was absurdly a long time. They should be able to put the order and have it on a day or two and not weeks then tell us it's on back order. We do have a service call. They said that the parts came in and it's gonna fix it.
Viking is poorly handling our situation. We asked for this thing to be escalated weeks and months ago but it doesn't go anywhere. We've been trying to talk to someone in quality control since they should know about the production issue and fix it. We got promises that they will get back to us but no one does that. They also promised that they would send us a summary via email and there is no email. At this point, we’re clearly not happy Viking customers and we would never ever recommend a Viking product.
Reviewed July 24, 2018
The switch for the inside lights of my Viking range broke that's why the light stayed on all the time. We called somebody who sent some people out that got my range fixed. Other than that, I like the quality of my range. My parents always had Viking and I'd strongly recommend others to buy one too.
Reviewed July 23, 2018
One of my friends bought a house that had a Viking Range and I was out of a range for three months because I couldn’t find anything I wanted, so I researched Viking. The people that installed the stove was fantastic and it’s a rarity now to find that anywhere. They were Justin and John and it was called Bald Eagle Delivery & Home Service. They were a father-son team and they were incredible. They worked together very well. I live up in the mountains of Colorado and I can’t get anybody out here to do anything. I got the stoves that are 410 pounds, the smallest one, and they took their time, installed it correctly and showed us how to use it. The overall experience was amazing. As opposed to going to Sears, Lowe’s and Home Depot, I won’t go to any other place but Mountain High Appliance in Colorado Springs because the service was good.
We’ve had four ranges in the 20 years that we’ve lived in this house and they keep going out. My husband did not want me to get a Viking Range because of the expense, but I told him that I was getting it. The roll-out trays inside the oven are great. I love the cooking experience, having a propane range and the fact that the oven is electric. I got the dual range and I just cooked the most beautiful rhubarb strawberry pie yesterday. It was wonderful. I love Viking Ranges.
Reviewed July 22, 2018
My brother-in-law used to work for Miele and he was always thinking of it. But some of the restaurants that he worked in had Viking Ranges and I’ve always heard that Viking was a good product. I’ve always wanted one and since my husband is a gourmet chef, I bought it for him as a gift for this new house that we just remodeled on the lake. The range is at our vacation home and we don’t get out there as much as we'd like, so I’ve only used it three times but I am in love with it. It’s nice and it’s a heavy-duty well-made product. Our contractor had it installed, and it was hands-off. The installers came and put it in. We fired it up when we came out the next time and everything worked great.
Reviewed July 21, 2018
We were in the market for something above the ordinary so we went and looked at a Viking range at some of the appliance stores and it certainly was. It was really what we wanted. The dealers did everything we could have expected and more. My neighbors came into the house and said, “Ooh.” Everybody’s in awe of it because they’re expensive. But it’s a beautiful appliance. My favorite feature of the range is the convection-cook part. I bake in that so much more even than a convection oven. All the burners are nice and even the burner liner on them. I recommend this appliance. I would do it again and wouldn’t look anywhere else because I love it.
Reviewed July 20, 2018
I purchased my Viking oven model VESO5302TSS in 2014 from ABT. It sat for approx 1 1/2- 2 years while renovations were completed. I purchased it a little too early. After finishing renovations, moving in and finally starting to use it I was delighted. Hands down it was the best oven I have ever used but it didn’t last. After about a year I have had nothing but problems, luckily I purchased the extended warranty. Now at the end of my extended warranty (about two years of actual use) there are still problems and I have lost all faith in Viking. The touch screen has been replaced twice, two boards, door latch, cooling fan, door panel five times, door hinges multiple times, thermostat probe, skirt trim twice and a couple more issues that I cannot remember at the moment.
The convection fan and cooling fan are currently malfunctioning again. Many parts had to be ordered multiple times during the process because the wrong item was sent from Viking or item was shipped damaged/broke in shipping. At what point is it considered a lemon. After many visits to retailer, having service tech out at least 20 times and having them contact Viking rep, Viking has finally decided to buy the unit back for $1200. At the $4700+ purchase price this is kind of ridiculous. This oven should have lasted a lifetime but has barely made it through two years of use (maybe 100 times). I would highly recommend others to purchase from someone other than Viking because they are obviously not standing by their products and not selling quality anymore.
Reviewed July 20, 2018
I’ve worked in restaurants for a very long time and I came to know about Viking Ranges. I decided to buy one from PC Richards since for a home oven, I wanted something that has more fire and a more professional look. I like it a lot. It’s a very good quality and high-powered oven and I like that the internal temperature is more accurate than most home ovens. I had some issues with the oven turning on and the pilots, but I had it serviced within a few months of buying it. I also had a problem with the little rubber stoppers on the underside of the grates that go over the burners. Those fall off all the time and it’s a hassle because I’m worried about the grate scratching the oven underneath when I take them off to clean and put them back on. But those little rubber things gone missing is probably the biggest issue I’ve had, which is good.
Reviewed July 19, 2018
I like that Viking has a gas range and it's large enough for the six burners that I have. I knew about them through word of mouth and after looking online at different options, I chose to buy from them due to brand recognition and the more commercial look of their ranges. When I called Viking, their reps were very helpful, easy to deal with, and immediately helped me register my range so I could get the process started in the repair that I needed. I’ve had a couple of issues but they’ve been addressed through the warranty. They referred me to a local appliance repair company and they've been responsive. It took a few weeks to fix the issues and there was a back-and-forth on getting the right parts in, but there had been no extraordinary delays. Currently, there’s still one remaining item for repair and they’re ordering a separate part for that.
Reviewed July 18, 2018
We bought a new construction condo about 11 years ago and the builder put a Viking in there. That was the first Viking we owned. This time, we did our due diligence in looking at some of the other things that were out there. We looked at Wolf, but I liked the simplicity of Viking. We’re also very happy with the quality of the range. My wife does the bulk of the cooking and she really likes the evenness of the heating in the oven. All the burners are like power burners. Most of the stoves out there, you get one that maybe can put out the BTUs. But all the ones, Viking can do.
Having now owned our second Viking, it seems, however, like the lighting on the burners is always a little tricky. Lighting the burners, it's clicking and it’s not lighting and then I have to turn the knob. We have tenants in the condo that has a Viking and more often than not, especially when they’re new, people have a little issue lighting it and that’s one area that Viking could improve on. We had someone come out with the one in the condo and they said it was the igniter. We replaced that and the unit performed exactly the same way after, so it seems like it’s just the way it works.
Reviewed July 17, 2018
We purchased a Viking Range before and we decided to buy another one this time due to its self-cleaning feature. It also has a middle burner and I love the quality of the range.
Reviewed July 16, 2018
I like to cook and nothing is better than a Viking range. It looks great, professional and it heats up super fast. I also love that there is no electronics on it and the convection oven is awesome. On the other hand, the delivery was a bit of a snafu. I was supposed to get set up for install and delivery. They came and they said they were only there for delivery. When I said 'no', the guy told me the price of the install and hauled away. I was not in town, so it didn't get installed and I had to reschedule. I also got the dishwasher with the range and the face on the top of the dishwasher got scratched. I called and called, and left a message to have the dealer fix it. The little flap where the detergent is put to soak off also needs to get fixed. Other than that, it all worked out because I got the awesome range which is quality.
Reviewed July 15, 2018
Things have been going well with Viking. We bought the apartment a year ago, so we've had the Viking oven for a year, but it was purchased in 2010. Its quality has been great and we like that it has been really consistent with the heat and the controls from the top. We had some issues with the dishwasher and it couldn’t be replaced or fixed. But we just had the recall on the oven and the service of the team that came out was good.
Reviewed July 14, 2018
I used to have a Viking oven so I trusted Viking and that was why I bought the Viking range. My husband ordered it and everything was smooth. The range is a great product but the stove-top is heavy. I clean it after I cook but once I touch the water on that, it gets rusted easily. But that’s the only thing I don’t like. If I purchase the next one, I’m going to buy something that's easy to take care of.
Reviewed July 13, 2018
We've only had the Viking Range for a couple of weeks. In another home in North Carolina, we’ve got a Wolf stove in there. The same company makes Wolf and Vikings but we wanted the Viking Range as it was the best fit for our kitchen in our new house. The dealer was great. On the day that we were supposed to get the range, they pulled the old one out and my husband realized that he had told them the wrong kind of gas fittings that we needed.
The dealer, Cummins, told my husband that the one they had fittings on the floor, the one he had looked at, had actually the right ones. So they went ahead and connected that one instead. In the end, they were able to make sure we're getting the right thing. So far, I've been loving the Viking Range. Everything about it is great. I like the way the burners come off. It’s quiet and seamless. Its oven takes the “tsk, tsk, tsk’’ then winks a couple of seconds for it to come on. Everything’s instantaneous. The dials, the knobs and everything’s easy to figure out. Overall, the range is really well done.
Reviewed July 11, 2018
I have some friends who have Viking at their home and I've heard a lot of good reviews about the brand. I liked its name, quality and the look of it. It’s also pretty durable from what I was told. Things went perfectly fine with the dealer. I bought an eight-burner range and I like the grill part of it where I could cook steak on the side.
Reviewed July 10, 2018
Viking has high-end products and has been around for so long. I have friends and colleagues who had used their products. When we renovated the entire house, we bought the whole set of Viking composed of the refrigeration, dishwasher and a range. I got a warranty for three years. However, there were some issues with my oven. Somehow, something stopped working. I called them and in two years, we were not offered the warranty for the service. We had to find our own way and I thought of every procedure possible to get the oven started again. But even today, it still hasn’t been repaired because I don’t have a warranty. And although the other Viking products are working fine, I'm dissatisfied with Viking as I did not get what I needed at this point.
Reviewed July 8, 2018
We had Viking Ranges in our previous home that we sold and my wife wanted another one so we bought one for this new home. We had phoned what we wanted to the Viking dealer we worked with. There are a little bit different ones he wanted us to buy but we told him we wanted what we saw online that they have for $4,999. Once we told him that he looked it up and that was what we got. Its quality is excellent and we really like it. They changed the top where the burners are so they’re a little bit easier to clean. We like the way the stove cooks and its oven. We are happy with it.
Reviewed July 7, 2018
When I bought and moved in to this condominium in May, the Viking range came with it and now I have problems with it. One burner doesn't work and where you have the glass, is also not doing well. I called Viking's customer service many times and they told me to register. And this was the end of the conversation because I couldn't get to them to speak to them. I want somebody to come and fix the stove. I would like to have an insurance but I haven't been able to talk to them since I moved in. It's a disaster. The stove is okay when it's working, but it's not working for me well. I had a very bad experience with Viking and I'm very dissatisfied.

Viking is sorry to hear that you are having issues with your unit. We will have a customer support representative contact you shortly with a list of servicers in your area that can assist you with the repair.
Reviewed July 6, 2018
We had a Thermador double-wall oven and a cooktop in the house we owned before and my husband and I liked the way they were set-up. When we bought our current house, we didn’t want the ovens in the wall and just the cooktop because it’s a smaller house. We decided we wanted a freestanding slide the stove in with an oven and cooktop. We liked the looks of the Viking Ranges. The handles were substantial and were very much like the Thermador which was the professional model.
We bought the gas range in December of 2010, but we did not take delivery of it until the beginning of February of 2011 because we redid our kitchen. We have the range in service for almost seven years but then, we noticed that the bottom of the oven have grooves in it and they were all rusted. I called Viking and got Lakeside Service. I had them look at it and they agreed that it was rusting down in the grooves but they didn’t know the reason. They said it couldn't be repaired and felt that it would ultimately rust through. Somebody at Viking told me that probably it was because we dropped something. But we didn't and it would be very hard to drop something into these narrow grooves that were in the bottom. The oven was not mishandled or misused in any way. And for something that we paid almost $6,000, it should not have died or be defective within seven years.
I called customer service ‘cause I was supposed to hear from someone within a couple of days but it was already more than that. I was patched through to Michelle and we worked out the details. Viking offered to pay about half on a new freestanding stove to slide in the spot and I paid a little bit more than half the installation fee. This time, we decided to go with an electric cooktop. We got it through Viking and their installer put it in. We noticed that this one sticks up but other than that, it’s good. However, I will never buy another Viking stove if this one does the same thing in the next seven years. At the cost of their product, I would expect it to last longer than that.
Also, their 90-day warranty was almost nonexistent particularly on the porcelain paint job on the oven. I am dissatisfied with it and yet I have another one, but that was the only way to get back anything that would fit in the opening. We weren’t sure if the other brands would fit and we knew that the new one we have would. But as far as their people are concerned, it was an okay experience.
Reviewed July 3, 2018
$21,516. That is the amount that we paid on Halloween day in 2010 for a Viking appliance package that included a dual fuel range, built-in refrigerator, dishwasher and beverage center. I can honestly say that it was the singularly worst purchase decision I have ever made. Not only has the equipment performed poorly when functioning, it is not functioning all too often. To top it off, when service is required, we endure a virtual absence of service providers in our city of nearly 1,000,000 people.
Recently, both refrigerator and range ceased to function. The one service company which would service the equipment told us "I'll order new circuit boards for the equipment, but there is no guarantee that will fix them. Either way, you have to pay for the boards up front." We spun the wheel and bought the boards for $1,200. I feel somewhat lucky that the refrigerator was restored to operation following the installation of a new board. Sadly, the new circuit board did not repair the range and the service tech is now suggesting that "maybe" the fan is the problem on the range. We have been offered another shot at the wheel for some $300… with no guarantee, of course.
To be fair, we are people that paid $21,000+ for kitchen appliances. If that's where you live, you have to learn to recognize that you may be susceptible to valuing image over quality. In this case, we bought a name that has cache far greater than it deserves. Unlike a high maintenance Porsche that is awesome when it is working, this equipment is mediocre at its best and abysmal when it's not. Literally better off using middle-market brands at a fraction of the cost.
Reviewed June 26, 2018
I have a Viking stove - the broiler broke. The repair person says we need a 6 position selector switch that is no longer available - PJ030015. I called Viking and they essentially said, "Tough luck. Your expensive stove is useless because we don't have parts anymore." Outrageous.
Reviewed June 23, 2018
We have the 36-inch Viking range. We purchased from AJ Madison online, and the shipping was fine. I like the size and the durability. It just feels super solid.
Reviewed June 22, 2018
I liked the amount of heat and design of Viking and I enjoyed its quality. My favorite feature of the range was the griddle and everything was fine except for the fact that it didn’t work initially, so they had to come back and reinstall it.
Reviewed June 19, 2018
We've now spent $2,000 repairing our $6,000 oven. The ignitors are cheap and do not last. The last repairmen said... they don't make better ignitors. I don't know about Wolfe and the other, but I would not get a Viking again.
Reviewed June 19, 2018
I had a Viking at my previous home. I just like their product and the commercial aspect of it. The first one I had was the open burner kind of thing and all steel. With the new range, I like the way it cooks and the little LED light thing that's underneath that you can actually see the knobs that illuminate it. Compared to the old range I had that had a softer side and could easily be scratched at the back, this new one has a softer cushion and it doesn't mark like the first.
The only shortcoming was my experience with the Viking dealer. I like the range and if I had just gotten it from someone else, it would have been a whole lot better. Everything did not happen like it was supposed to. The salesperson neglected to schedule the installers so I had appliances sitting in my kitchen for three days uninstalled. I went to that store so many times prior to them doing the delivery because I had such a bad feeling it wasn’t going to go right and I was right. But they're the only game in town and I was trying to buy local instead of ordering it on the internet.
Reviewed June 17, 2018
The dealer I was buying from was having a weekend event and they had reps from different appliance companies. I didn't want the typical LG or any of the regular brands like GE Profile or KitchenAid. I had KitchenAid gas range before and I wasn't happy with it because the burner wasn't totally heating. It had a little gap, so I had to keep turning whatever I was cooking so it would cook evenly. I also had a GE refrigerator and that was awful. This time, I wanted something higher-end and so we decided to go with Viking.
Also, Viking was still more affordable. I purchased a whole kitchen and all my appliances are now Viking. It looks great and it’s definitely high-end. The range definitely cooks evenly and I'm happy with it. The stovetop has been my favorite feature as well. Overall, one can tell the quality of Viking just in cooling down the stove or the oven door. I can feel the quality compared to the other standard brands.
Reviewed June 16, 2018
I was looking into a more professional level of cooking appliances. My husband's parents have had Viking for years and he really liked them so we just went with that one instead of a Wolf. They're all very similar but I liked the name recognition and experience of Viking. The dealer was excellent, very knowledgeable about the product and helpful with questions.
Our Viking range is of excellent quality. We have a dual range and a cooktop that's propane so we really like the feature of the convection and all the options in the oven. We like the size of it too. We have six burners and it definitely functions with big holiday events. And when we had any repair issues, which had been minimal, they were very quick to get us a repair guy here and they did a great job.
Original Review: June 15, 2018
I paid over 5K for this American-made range (ordered March 2018). I expected the quality to be top-notch. Not only does the sheet metal have stress cracks, many screws were loose and stripped out, the unit is not square and fits the space like a rhombus, but the door won't even close right. A third-party tech looked at it and simply commented that he'd seen much worse come out of their factory. The side panel overlaps the rear panel, so that the gas line won't fit in the slot described on the installation diagram. This extra piece had to be trimmed off by me! The porcelain coating is abraded on one of the 3 grate supports, and the grates themselves had numerous casting flaws that had to be ground down, or additional severe scratching would have occurred.
Burner assemblies are stamped "China". The oven cycles about every 2 minutes, and when it does only runs for about 8 seconds - I understand that this means the temp. is more stable, but also feel this contributes to shortening the life of various components. I've partially blocked the ridiculously large vent holes, which helps considerably. I'm still waiting for the 24" high shelf - ordered 7 weeks ago - still on back order. After contacting Viking, I received a nice reply that they're going to forward my concerns to their quality control dept. How does that help me? My advice - try another brand. It seems Viking's quality control is currently non-existent. Maybe Wolf?

We are sorry that you had an issue with the delivery. We are glad that has been taken care of. As far as the use and care of the unit. blocking the air vents could hinder how the unit functions as well as cause overheating or additional service calls to the unit
Reviewed June 15, 2018
I like that the Viking range's construction and the reports that I’ve seen about it, and being six burners with an extra-large oven made it a perfect match for the kitchen. The craftsmanship of the range that I got is beautiful and everything is enclosed. It has the proper sparkers to hook up the gas and the electric. And the burners are fantastic but Viking really did a great job on the engineering of the simmer. It’s beautiful. And I like that I can take the knobs off and wash them. They're metal and looks like they’re gonna be there for a long time.
I bought my Viking range through ABT Electronics in Chicago. And the packaging was perfect and it came perfectly protected. Their giveaway, the Viking dishwasher, also helped me with the purchase and further rebates in another order is always a nice thing to have. All in all, the Viking range is a great product. And from what I’ve seen, it is really nicely engineered with all heavy cast iron components and burners, the knobs, and the interior enforcement. I haven’t seen a product that’s like this yet and the simmer is adjustable and it's really nice that I can put it up or down. The range sits off the floor, too, so I can sweep underneath.
Reviewed June 14, 2018
I love the quality of the range we purchased from Viking. And I really like the cook top, and the style of the range. Our experience at the Viking dealer was excellent. We came in contact with the owner of the company, and I was impressed with his personality. He's a great person, there was no pressure as far as the sales, and he showed us around the showroom. Everything has been great. And if somebody would ask about Viking, I'd say it is the best.
Reviewed June 13, 2018
I’ve known of the Viking brand off and on for years. We were getting ready to renovate our kitchen and I like Viking's brand reputation. Plus there was a really good package deal that the store offered, in which we would get either a microwave or a dishwasher for free. The reps at this store were also knowledgeable overall and very accommodating. We’ve only had the range installed and working for about two and a half weeks and we really love it so far. It’s fast and very powerful. If you can afford Viking and are considering it, you should definitely get it.
Reviewed June 12, 2018
We've had a couple of Viking Ranges before from friends and family and we decided to purchase with them once again. The new range I got from them has been excellent and I really like the wine rack that came with it.
Reviewed June 12, 2018
The quality of the Viking range is pretty good. The service guys weren't that great though. The gas connection wasn’t installed quite correctly by the plumber. It was supposed to be a warrantied service, and if the service guy found out that the problem wasn’t covered under warranty, then he was gonna be paid a fee. But then I expected him to fix the problem. If they came, and I should pay a fee, they might as well fix the problem because I already paid for it. But no, they decided not to fix it because they came for a warrantied fix. And that I just have to pay their trip fee. Viking didn't make that clear on the service call center. The service guy that they sent wasn’t exactly a Viking service guy. He was like some random guy off of the phonebook. So next time, I'll just get a local independent person instead of waiting for Viking to send them out.
My oven is a dual-fuel, so it's gas on top and electric on the bottom. The electric part works really, really well. The convection really circulates the air, so everything cooks evenly and that’s my favorite thing. The burners on top seem to be a little overbuilt, so you can't really cook anything right because it's always pretty much high. Even the lowest setting is kind of high so that’s why it's not easy to cook. If I cook something small, I have to buy a heat tamer. So you're basically covering the burner with a metal plate to make it cook slower, which is kind of a bummer. Most professional gas ranges have a tamer function where you have a little tiny burner in the middle of the big burner, and then you can cook awesome.
Reviewed June 11, 2018
I wanted to pair up all my products with the same thing. I was choosing from Viking, Wolf, and Sub-Zero, and it was a comparison between them. We chose Viking over the Sub-Zero line 'cause Sub-Zero has a dishwashing machine that has an interior that I wasn't completely satisfied with. In addition, Viking should also make a wine fridge so that my entire house's appliances would be a Viking. I have their range, the hood, and the dishwasher 'cause that's pretty much the only appliances that they offer. The range is good, but its burner tends to leave a lot of watermarks which is like a darkening stain. And for whatever price I'm paying for them, it shouldn't be something like that.
The appearance on the burner of a Viking should have been a little cleaner. The main effect that just blows me off. No matter how much I do, it looks like it's dirty but it's not. From my experience, I have heard of lots of people telling it's gonna do that, and I already knew about it before I bought the product. I even asked the person where I picked it if there was any way to prevent it. I was told I've got to replace it. I called Viking up and replaced the little lid. But the main thing is that it heats up all my food and I love that its flame. It's so powerful that everything just heats up twice as fast compared to a regular Sears product that I would have bought.
I have a close relative that owns the Wolf line of the same exact products that I have from Viking, and I have used their products before I bought the Viking products. The Viking does everything like a commercial grade appliance would do but it's not commercial grade so it does the effect for our household, in general. And it does work 20% faster with me cooking on a Viking than on a Wolf. But at the same time, the Wolf that I used was three years older than the newer series that most probably came out with the changes that they have.
As for the dishwasher, it's great and it matches all my appliances but I wish it was more fancy enough. If I have to pick a dishwasher all over again, I would have gone with Sub-Zero. Even though I didn't like the interior much, it is a little bit nicer in the features that I've seen on the newer ones. Other than that, everything else seems fine and well-warrantied.
Reviewed June 10, 2018
We just got a Viking range installed. We liked the industrial look that Viking Ranges provides and then we found a decent deal through an appliance company so we made the purchase. The range is limited in terms of features. It's an on/off gas range and there wasn't even a timer on it. But, in a way, it's also what we like because there's not a lot of technologies built into it.
Reviewed June 9, 2018
I had always wanted the Viking brand and when I shopped around, I figured it was in my price range. I took it and my interactions with Reno’s Appliances were very good. I like all of my range's features and the quality is very good. I'd tell others to get Viking as well.
Reviewed June 8, 2018
I chose Viking for their reputation, the quality and the design but I didn’t have a time to go in to make the purchase so I did everything over the phone and it was great. I've had the Viking range for about a year and a half now and it's great. It was a little pricey but if it's something you really want and you believe that you're gonna use all the time, it's definitely a good investment. One of the springs on mine was a little faulty but I don't think it affected the quality. I just wish that the warranty was more user-friendly, in that they would contact you to update their warranty. I didn’t know that I wasn’t registered under warranty so after I had to get it serviced. That aside, I like the convection action. It circulates the heat and allows me to check on it.
Reviewed June 7, 2018
We went with a Viking range because of its reputation. The cost was also okay for the label. We purchased it from Ferguson and the quality was good. Viking is a little more industrial or commercial, which is good. The output is great for the meat used for cooking. The overall construction is pretty sturdy, so I like that.
Reviewed June 6, 2018
Since they will not service it even after being told that my wife is pregnant and it’s dangerous to operate a broken ceramic electric range top. May 22nd I pay 178 bucks to their agent Oceanic repairs to tell me how to fix the ceramic top of my electric oven which is broken. Now two weeks after repeated calls to their agent and Viking, no one even has told me when it will be fixed. Since it’s dangerous to operate a cracked ceramic oven top, we couldn’t even boil water for two weeks. And probably will have to sit a few more weeks before they will enlighten me when this ceramic top will be fixed. By then, I will be forced to buy another oven, of course never Viking again. Please don’t pay this kind of money for a brand which will take weeks to just tell you when your oven will be fixed.
Reviewed June 6, 2018
We love our Viking range. Everything is perfect. The dealer, however, told me that we were going to have our Viking stove at a particular date. I called up and they said, “No. It's not here.” And then they said it would be on this date. When I called them up again it still was not there. So, there was a delay action and then when the individual said, “Oh, we don’t get shipments in on this particular day”, in reality, yes, they did.
Reviewed June 5, 2018
My husband’s a contractor and Viking was his choice. He had clients that had put them in their homes multiple times and he, for whatever reason, liked them. I’m very happy with the Viking appliances but I wish I could keep the fingerprints off my refrigerator. And I had done without for so long, I’m just so happy with the stovetop I have. Also, I love having the six burners of the gas range.
However, there was a complete lack of follow up from our salesperson. It was worse than bad, if that’s possible. We had a horrible fire in October [Novato, CA brush fire, October 2017] and maybe my sales rep somewhat got evacuated for a week from his home. That’s a really bad thing but someone should’ve been there to take care of his clients while he was out. And we didn’t have any kind of customer service prior to that and even after that and there were delays. So I called his boss and they compensated us on something. I will never buy anything from Viking again. I love my appliances but I am sorry that was who I purchased them from.
Reviewed June 4, 2018
My Viking Range is visually pleasing and the quality is generally good. It was in line with the Wolf Range that I previously had. My experience with the dealer was good too. They were knowledgeable and professional. I would recommend Viking Ranges to others and I'd tell them to go and get one.
Reviewed June 3, 2018
I wanted a Viking range for decades, so every time I looked at commercial-type ranges, it was usually either Viking or Wolf. But, Viking has always been the commercial style range that I wanted, but I put it off for years and years because I wanted the double oven size with six burners. Then I realized that to get the one I wanted, it would involve remodeling half of my kitchen to make space for it. So, I finally decided that, instead of putting it off because of that, I'm just going to get the 30-inch one, so it would fit into the existing space. And so I did and I'm happy. I bought ours at Colder's, a furniture store, and I worked with someone who specializes in Viking ranges. It is an authorized dealer.
I've always had electric ranges my whole life. And one of the things that I haven't liked in the past about gas ranges is the gas oven. I'd prefer an electric oven and a gas stovetop. And now that they make dual-fuel ranges that are the perfect answer for me. Also, I just like the ruggedness of it. The hole that you put the pots on, they're like army tanks. They're big, heavy, iron grates that are just so well-built. And the whole thing is heavy-duty that can last a lifetime. I like the simplicity of it, too. The electric range that I replaced was all digital. It had all kinds of extra digital features that I never used. This one has mechanical knobs, and everything works perfectly.
However, the caveat is they're expensive. So, you really have to be dedicated to cooking. If they were cheaper, I would have bought two. You really have to want that kind of a range before you are willing to spend that much money. Other than that, from the performance and quality of the Viking, it is 5-star all the way. It would be my top recommendation for a commercial range.
Reviewed June 2, 2018
I’ve been building high-class kitchens for years and Viking has some high-class products. I did whatever research and found that Viking is one of the top-lines. I felt very good about the quality until this oven that I bought about 18 months ago or so started making funky sounds and quit on me. When I called Viking to get some service, I put in my area code and I couldn’t get anybody on the phone for the longest time. I ultimately tracked down somebody by hitting some random extensions at Viking and then they finally got me the right person. So, calling the claim in was a bit of a less than optimal customer experience. But we got the oven serviced and it’s now working again. Although the blower that the repair guy put in, which is some kind of a cooling fan, is much louder than the original equipment fan.
Reviewed June 2, 2018
I've been a homeowner for a lot of years and I've always seen and known about Viking Ranges. They're lovely, a dream come true and everybody wants one. We have an appliance store down the street and when we went down there to look for dishwashers, they were running a special where if we bought a range, we'd get a dishwasher for free. So, we just dove in, bit the bullet and got it. We've dealt with the fellow there several times and he's always been great with us. We've had to purchase items over the years and we always go back to him. He had a floor model of this particular range and he said that it was a great product, so that's what we went with. Everything was great and it worked out really well. Viking speaks for itself and you can't go wrong with it. It's a beautiful piece of appliance and I love it. It's a statement piece when you walk into the kitchen.
Reviewed June 1, 2018
On April 14th 2018 my husband and I purchased a Viking Range from our local Aztec Appliance in Kearny Mesa. Curtis ** was our salesperson on this purchase and a friendly, professional person. We were hesitant to purchase such an expensive range, it was more than we hoped to spend and a bit extravagant for us. However, we opted to go with more inexpensive cupboards and countertops (Ikea), and a cheap floor (vinyl) and spend our money on something we felt we would have for, more than likely, the rest of our lives. Long story short, the only thing working in my brand new kitchen is my inexpensive cupboards, countertops and cheap floor.
We were in Aztec several times before making this purchase and expressed my concern to Curtis about purchasing such an expensive item. I wanted assurance on the return policy if something should go awry. My concern was, as explained to Curtis, that according to my contractor the range needed to be “at the ready” so there would be a smooth transition between countertops arriving and placement of the oven. When does this clock start ticking, I asked, time of purchase? I didn’t want my expensive range sitting in the garage while construction was still going on.
We were assured by Curtis not to worry, that clock starts on date of delivery and they (Aztec) would hold the range and delay delivery until countertops were in; that’s what we did. The delivery date was delayed 3 times waiting for Marjon Tile to finish their installation. The range was then delivered on the 14th and quickly installed after. We were anxious to use our new range, but were delayed while final painting touches on kitchen were completed.
At last, on Thursday, May 24th, after 40 days of no home cooking, after 40 days of eating out of boxes and bags I was going to fix dinner in my new oven. I took out the instruction book, washed the inside with soap and water (as instructed) and turned on the oven and heard the loudest most awful vibration noise coming from inside the oven. Alarmed and terrified, I quickly turned off the oven and read through the manual once again to see if I had missed something. Certain that I hadn’t, I quickly phoned Aztec, who in turn instructed me to call the Viking hotline; closed. I’m on the west coast and Viking/Middleby Corp. is evidently in another time zone; evidently the hotline isn’t so hot. That call was 5:24 P.M. PST, day #1 after finding the issue.
Day #2, May 25th, I contacted the Viking line again and spoke to Sylvia who assured me she’d send someone out to take a look. However, it wouldn’t be until next week, but they’d call me Monday (Memorial Day) to give me a time for “sometime on Tuesday”. Day #3, Still eating fast food. Day #4, Still eating fast food. Day #5 Still eating crap, but got a phone call and appointment for A.M.Tuesday.
Day #6, Sergio from Executive Appliance shows up bright and early; he was friendly and professional. He turned the oven on and off while trying to locate the source of this horrible noise. After several attempts and calling his “tech People” he grabbed the shelf that attaches to the oven in an attempt to look closer and the vibration seemed to quell. Sergio concluded that the noise must mean the shelf might have to be “screwed on to the new cupboard”, my brand new cupboard. That was my recommendation from Executive Appliance, trusted by and working for Viking/Middleby Products.
After Sergio left I again attempted to clean my range as per instructions. The racket returned. However, believing it was merely the shelf vibrating and nothing more, according to Executive Appliance called to my home from Viking/Middleby, I continued with the cleaning process. I washed the inside and turned the oven on to 400 degrees, per instructions, and sat for an hour listening to that awful racket which filled the entire house. Meanwhile I phoned both Viking/Middleby and Aztec back to complain about the entire experience; I also procured a second appointment from Executive for the next day.
Day #7 Joe from Executive Appliance shows up bright and early, also very friendly and professional. However, after looking over the entire oven and manipulating the shelf, Joe concluded that the “cooling fan is defective” and he can “order the part” for me and repair the oven”. Now I’m thinking about yesterday, sitting in my kitchen with an unfamiliar oven that I had firing for an hour at 400 degrees with a defective cooling fan. Now I’m really unhappy. It’s beginning to sink in that I just purchased a $10,000 defective Viking range from Aztec. Quickly I phone Aztec and Viking/Middleby to report the Executive Appliance diagnosis, and to my horror, Monica from Viking/Middleby tells us they won’t replace their defective oven they will only repair it. Repair? I know this word, it means something is broken. Dealing with Monica was useless and she’s snotty besides.
I call my husband at work who attempts to reason with Monica himself; futile. When my husband called me back to tell me Viking/Middleby refuses to replace, I actually thought I was having a stroke. I began to sweat, my face was tingling and my lips were numb. I quickly phoned Aztec to speak to Curtis; gone home for the day. I was then put in touch with Melissa, and while sobbing and hyperventilating I went through my story. Melissa promised to look into it and call me in the morning, but I wasn’t through trying to resolve this myself. I phoned back Viking/Middleby and requested to speak with a manager, after all Monica could scarcely be expected to make such an important decision, so I asked to speak to a manager and was given Carol **’s name; I left a detailed message on her VM.
Day #8 Carol ** calls me shortly after 9:00 A.M., and after explaining my situation Carol’s response was that Viking/Middleby will only repair the range so it “will work properly again”. I had to explain to Carol again and again that it cannot be repaired to work “again” when it never worked; the range never worked. She finally agreed to take the matter further up the chain and call me back, which she did at 11:00 A.M. Carol reiterated that Viking/Middleby had no intention of giving us a new, operating unit, which I trusted I would get after paying $10,000, but would only repair it. When I protested about receiving $10,000 dollars worth of damaged merchandise, Carol responded by comparing my purchase to the BMW her husband just bought her that came with a broken window.
I was absolutely flabbergasted at this comparison. I want to explain something. I got the money for this kitchen from my mother after her death and sale of our family home. My husband and I decided to buy 2 things, a kitchen remodel and a new car for me. A new car because the one I had been driving I bought in June 1992, a Toyota Paseo. It had no air conditioning, no power steering or electric windows and for the last 6 years no radio either. I stuck it out because money was an issue. We just don’t have money to spend like that.
As I already explained, we bypassed upgraded cupboards, counters and a tile floor so that most of that leftover money could go to a real fancy upgraded cooker. Look what I got. Carol’s statement went right to the heart. A BMW; boo hoo. I’ve never even taken a ride in one. I cannot believe she had the temerity to tell me her sob story about a broken window on her new BMW. It only solidifies my belief that there is no possible way that Carol could understand what $10,000 dollars is to people like us; how could she utter such a thing? And after I explained the circumstances with that money. She’s positively ridiculous, and I told her so.
I want a new operating range, that’s what I what I paid $10,000 for, not a broken appliance to be repaired. The other aggravation was that Carol and Viking/Middleby are trying to pitch this as if it’s no big deal, as if repairing doesn’t mean it’s broken. May I suggest if it is no big deal, then take this one back and give me one that doesn’t need repairing. Then You, Aztec or Viking/Middleby, can repair this one and have it; then we’d both be happy. That is if you truly don’t mind having a range that needs repairing; I certainly do. I am now licking the remnants of Nutella nut spread snack off my fingers and dreaming of a home cooked dinner. We’ve now gone 47 days eating junk with no end in sight.
Who is going to help me? Aztec? They have a 14 day return policy that assured me started the day of delivery. ‘Full return if you aren’t satisfied’ and the website says so. Look at it. They delivered on May 14, 2018, my husband believes it was the 17th, and I told them I wasn’t satisfied May 24, 2018. I am not satisfied with a non operating oven, no one in their right mind spending $10,000 would be. I should think that the both of them, Aztec and Viking/Middleby, would be embarrassed by this situation.
Reviewed June 1, 2018
We have had Viking Ranges before. We like their styling, design and the functionality of everything. The quality of the product is great too, and everything seems to be well made. The representative who assisted me was Paul at Best Buy and my experience there was fine.
Reviewed May 31, 2018
A family member introduced me to Viking ranges and their aesthetics and performance convinced me to buy from them. The people at the dealership were great and knowledgeable about the product. We've been using our range for a month now and so far so good. We've tried all its features and they all work very well.
Reviewed May 31, 2018
The Viking stovetop is a safe stove and the quality is good. I use it almost every day. However, after I’m done using it, the fans inside it turns on twice to get rid of the hot air. And then it makes noise for an hour or sometimes even longer. I just use the oven to bake a tiny bit of stuff but now I don’t want to use it often because I don’t like to hear that noise. The stove itself is good but that oven is a problem and it’s annoying. When it’s working, it’s okay. I stop it and it starts to have something wrong. I won’t recommend it.
Reviewed May 30, 2018
I like the broiler, however, I noticed that the hood is a little flimsier than the older model. The buttons of the older ones felt really nice. But with this one, I push a button and the buttons come out of the recess. In terms of how they feel and the quality, there's a lot more plastic refuse. I ordered the ventilation hood and the ventilation hood cover, but the cover never came with screws to screw on to the wall into the hood itself. I called the dealer, Pacific Sales, and they told me that they were gonna call Viking and tell them to send me a new set of hardware.
The parts are great and there are a lot of ranges on it that we use for cooking. When I'm cooking on all six burners, it's really strong and it produces a lot of heat, so it requires that crazy fan. However, it was getting really hot when I was doing it and I thought the plastic on the hood was gonna melt. It was getting to the point where it was too hot to touch. And when I called Viking, they sent someone out and there were some things that needed to be adjusted. And the guy that came taught me what to do and what not to do. It was perfectly fine. The customer service is excellent.
Reviewed May 30, 2018
We had a Garland in a big farmhouse 45 years ago, then we moved to Viking about 30 years ago. It's an upgrade 'cause Viking has the burners. This can't leak all the crud down around the burners, so this is much better. However, purchasing it was terrible. We were getting ready to do our renovation, and my husband had to spend quite a bit of time tracking things down. Our stove has just been installed and we love it. It's our second one and it's beautiful. It's a good solid stove.
Reviewed May 29, 2018
We've heard about Viking Ranges for years and we'd been wanting one all these years, so we finally got one because we got gas hooked up. I grew up with gas, and when we moved to Florida, Florida had mostly just electricity or electric ranges. My husband's from Mississippi, so we had to look at Mississippi in getting a Viking and we love it. It's the first time he's cooked on a gas stove, and it's so much better. It cooks so much nicer and the food tastes better. Everybody from Viking was great. The gas that we put in had been delayed and they kept the stove there, and then they brought it as soon as we needed it.
Reviewed May 27, 2018
Viking is good stuff and made in the U.S, and the quality of our range has been good so far. We wanted a big range and the dealer was well-versed on the product.
Reviewed May 26, 2018
I love my range. It cooks much better than anything else I’ve ever had and that’s what I’m excited about. Viking has a good reputation and I was glad they were made in the US. I also like the fact that it doesn't have any electronic components. The other range I had before was a Dacor range and the electronic part of it just went out all the time. So I was just really happy with this one. The simpler, the better. Plus it lasts long. However, when I had an energy check, it was discovered that there was a gas leak. I then had a well-recommended company come by. That company thought that they fixed the problem at the connecting site in the back, but then the Energy Check people came back and it really wasn’t fixed.
So they came out again and they said they fixed it but they really didn’t. They were just putting it tighter and tighter there on the connector where the tube comes in from the wall from where the gas comes. Then finally their best guy came out and he replaced the whole hose and said that the unit's fixed. However, I still smelled gas and Energy Check told me that I shouldn't smell that. I think the smell thing was there ever since I got the range and I don't know if it's a defect. Also, I am gonna have to pay for part of it, which I understand. But I was really impressed that Viking came out and fix the problem. Therefore, I would have no reservation with buying a Viking Range.
Reviewed May 25, 2018
My wife wanted a Viking range and the quality of the equipment turned out to be fantastic. The kids and my wife do all the cooking and they love working on it. The BTU that Vikings have warmed up things a lot quicker. I would recommend Viking Ranges. The dealers that we went to were good, however, I don’t think they knew their equipment that much. We already knew what we wanted and I went with some questions like if we should go with a smaller or bigger and they couldn't answer it. They didn’t seem to be extremely sharp at it. They told me to go with the bigger motor and asked me why would I go with the small one but that was why we were asking.
Reviewed May 24, 2018
The house that I bought had the Viking range in it. I'm really happy with my experience with it. I love the center stove. It's huge and it helps me put my plate in there and then make pancakes for the whole house which is very convenient. However, in terms of difficulty, it's just very hard to know what temperature the oven reached and how long that would take. Because it doesn't have the setting to say, "Okay, pre-heat it". I have to go at least 400 degrees Fahrenheit. And there's no way that tells me that it's ready at 400. One time I had one knob that my son broke so I had to call them. But it was out of warranty, so they just said it was out of warranty. I said, "Okay, no problem." But they provided me information in terms of who can help me fix it. So I just called an external agency and then set it up with them. I'd definitely recommend Viking to a friend.
Reviewed May 23, 2018
The Viking is not a minute fraction of what I think it should have been and expected. The customer service is absolutely miserable, had multiple problems from the start, and buying from Pacific In Store at Best Buy was a HUGE mistake. The "Viking Experience" which I literally looked forward to for YEARS is a massive let-down. The only positive is, I LEARNED and since I am selling my house and moving to Iowa I get to buy a high end range all over again and have it NOT be Viking! Like a nice WOLF, Thermador or Capitol. Viking can get **.
Reviewed May 22, 2018
Viking has quality in its name and it was on sale at the store so I bought a stove that is a combination convection and a radiant oven. The quality of the construction is good and the oven works well, but the durability of the trim and details is poor. The grates have a little rubber piece that plugs into the bottom of it that separates from the range-top that it sits on and those have started falling out.
I called Viking and they said that those were only covered by a 90-day warranty. I was pretty displeased about that. I talked to managers there and they wouldn’t stand behind their product so it left a pretty sour taste in my mouth. I thought that they needed to take this seriously. I was shocked by their willingness not to stand behind the three months when this company has such a good brand reputation. And no one seemed to really care about it. I never felt that they were really well tuned in to the customer.
Reviewed May 20, 2018
I've known about Viking Ranges for as long as I can remember. I went with them as they seemed to be the right fit for me in terms of power of the stove top and availability of an electric oven. I'm quite happy with the one I have so far. I like the size, the power of the burners, and the griddle. The reps were quite helpful too. I called once just after it was installed because there was something I wasn't sure was normal, but they gave me helpful advice about how to adjust it.
Reviewed May 19, 2018
Viking is a well-known name and I made the assumption that since it was extremely expensive, it would be good. The good part is that it's nice looking, it heats up quick and it functions well. Unfortunately, we have a warranty repair situation that's still ongoing. The oven has a cooling fan which is quite aggressive, so anytime the oven goes on, there's a fan that blows air from behind the oven to keep the electronics cool, so it really throws off a lot of heat. The problem is as the oven is warming up and/or cooling down, the cooling fan starts to make something in the oven rattle quite loudly. So at a certain point in time, it’ll start to rattle for about a minute and then as the oven warms up, the rattle will go away. You'll get the same thing on the cool down. After the oven is shut off, it’ll come on for some period of time.
We had the fan replaced under warranty last week and it didn’t fix the problem. But the store where I purchased the Viking put me in touch with the independent appliance repair place that would do the warranty work, and the repair place was prompt in doing their work. So my experience has been good except for the part that it's not fixed yet.
Reviewed May 18, 2018
I am in the midst of a kitchen remodel. When searching for a range, Viking was definitely the brand at the top of my list. We were in Best Buy one afternoon for something unrelated. I went over to the range section of the store to browse, not knowing that Best Buy even carried Viking. As I walked through the aisles I noticed a white Viking Range. It was beautiful and fit my kitchen design perfectly. When we asked about the range, we were told it was returned by the customer, it didn't fit their design. So we purchased it immediately "out of box". Last week, my contractors brought it into our home and installed it. Right away, we realized it was not working properly.
We were told when we bought it, there was a two year warranty. I made a call to customer support. They patched me through to a technician who thought the issue was air in the gas line. We ran the range several times, following his instructions, and it still did not work. I called back to customer support and was told I had to register first and that takes 24 hours. I registered the range and called back the next day. I was then told the product was registered to someone else. The rep said he had to do some investigation and called me back.
Turns out my warranty is expired because the customer who returned the range registered it and this had occurred two years prior. That was their final answer and they did nothing to rectify my issue. So, now I sit here with a Viking range that does not work in my brand new kitchen. While we are pursuing Best Buy to resolve our issue, I feel that the "help" I receive with my issue was unacceptable, given the price and reputation of the product. I will never look at another Viking product.
Updated on 07/05/2018: We bought an “out of box” Viking range from Best Buy. We were told there was a 2 yr warranty - that was Best Buy’s error. When installed, the range did not work. After calling Viking Customer Service 4 times, I gave up. No one called me back. I called a Viking certified repair place and paid to have them come out. It was going to cost $1700 to fix my NEW range. AND, the technician recommended I return it as it looked like it had been taken apart. I did as he recommended and bought a different brand. I will NEVER buy Viking again.
Reviewed May 18, 2018
My son has a Viking range and I also saw it in other homes. I was pleased with it and I got one, too. I went to a company that's a distributor of Viking Ranges and their reps were very good and patient, so I ordered from them. Their salesman was not having to win me, but he kept in touch with me and was very good. The range was installed a couple of months ago and I love its sturdiness. I like its quality and burners, too. Its features are really simple. However, they set the igniter too far away and it wasn't adjusted properly from the factory. So, I had to call them to adjust that and my experience went smoothly. I would recommend Viking Ranges.
Reviewed May 17, 2018
We've been using Viking appliances for eight months and so far they have been okay. However, the oven was not working properly, which was a little disappointing given that it was brand new. We had it fixed and the guy who came out was good. I didn’t realize the appliances were registered, so when I needed someone to come out quickly to service the oven and I did the registration online, I needed to wait because the people that needed to accept the registration were gone for the day. It was a little disappointing that there wasn’t an automated process or extended hours because appliances are important and if they don’t work, it's hard to wait.
Reviewed May 16, 2018
I learned about Viking Ranges from word of mouth from a friend. I chose them for their reputation. I've had the range for 2 months and I love the quality of the range -- especially the griddle. I would tell a friend to totally get it.
Reviewed May 15, 2018
I have several stainless steel parts that have completely rusted away. The written warranty clearly states a lifetime warranty against rust through on all stainless steel parts. I have had two people now tell me that lifetime means 10 years although that is not what the warranty States at all. It turns out the parts are also not available which means they would have to give me a full refund on the purchase price according to the warranty. They have currently asked for me to fax them more information, which the repair center has already done so I guess I will just do it again. I will update this when we see if they will honor their warranty or not.
Reviewed May 15, 2018
The Viking refrigerator size fits really well into the already pre-sized area for a refrigerator in the house I purchased and the range was packaged with it. And I've cooked on the ranges before and they were good so I decided to buy one. But when I got it, it was broken and it took them about a month to repair it. The problem was the two of the valves weren't working. So if I had the gas on on the stove, it was constantly leaking gas so we had to keep the gas off all the time.
Viking's preferred vendor that they hooked up with me was just a nightmare. So everything just took a long time. Like the parts took a long time to come in so they took a long time to come. But they were able to have it fixed last week. It took them a week to come out and look at it, and then it took them almost two weeks for the part to come in. And then it took them another week to come and actually fix it.
But The customer service woman I spoke to was really nice. She'd provided me with tracking update and would call the company. I think it's just a matter of them getting a more reliable, certified Viking repair specialist because when you have to rely on one place, locally that doesn't seem to make your priority, that can get a little frustrating. But other than that, Viking themselves seemed to be pretty good in terms of their customer service, like being responsive to me. But if you spend almost $6,000 on a stove, it should probably come to your house working. And then your customer service is only as good as the people you have working with you, and partnering with you and I didn't think it was wonderful.

Thank you for your review. Viking is always striving to improve upon our customer interaction and greatly appreciate you letting us know where we need improvement.
Reviewed May 14, 2018
The Viking range is a known quality item. I've never purchased an appliance that's expensive as all this stuff is. Like if you're accustomed to buying an economy car, then you walk into the Rolls Royce dealership. Viking did a pretty amazing job explaining everything and it was a whole another level of service that I've never experienced in appliances before. They also sent over a wonderful service person who diagnosed everything and did a great job.
We have had the range for about two months and it seemed kinda cool. It doesn't have a lot of unnecessary garbage on it. It just has what you need and it does what it's supposed to do very quickly. It heats up quickly and makes the soup very quickly. My girlfriend loves it and she's the one who cooks. My girlfriend would recommend Viking Ranges. She was very impressed by the way you can take it apart and clean it, the different stages of the stove, and the pull-out drawer.
Reviewed May 13, 2018
I wanted a high-end range and it was either Viking or Wolf. My sister-in-law had a Viking and liked it, so I thought I would try it. Dealing with the dealer was easy. I’ve only been using it a couple of weeks, but it's good and I really like the six-burner.
Reviewed May 12, 2018
We had Viking in the past. It was something we became accustomed to and it really never gave us a bunch of problems. We decided to stay with something that we like and we got a Viking range. The Viking dealer was great. He was helpful, showed us the different products and features, and led us in the right direction. Our range is really nice, and I really like its portable griddle top.
Reviewed May 11, 2018
We've always heard good things about Viking. Going back well over a decade ago, we started with one of their outdoor grills. And then, when we moved into our house and we went with one of their fridges. We had a spot for a 60-inch range, so we were looking at Viking and then one other brand. Everything looked pretty comparable and we had the fridge already and had good luck with that so we said, "You know what, let's just keep everything uniform and stick with Viking." The range cooks fast and it cooks nice. You don't get one corner of the oven at lesser temperature than the other. It produces really good results.
We called their CS because in one of the ovens, it makes a big popping sound when it preheats. And then on the other oven, the door with the little automatic slow-close feature wasn't really working as well as the other one was. Their reps came out a week ago and they're ordering a new bottom panel because we found out there's a metal panel at the bottom of one of the ovens and that's what was popping as the metal is flexing as it's heating. We're waiting for them to call me, telling me the parts are in so they could come out and fix that and the door-close feature.

Thank you for your review. It is always a pleasure to hear from customers who continue to choose Viking.
Reviewed May 11, 2018
We needed a range that fits so we looked around and we heard of Viking. I looked in the store and I liked the look of the range. It was 25 inches deep which was the right size for our already built kitchen. It also had the right functionality. We saw several competitors whose second oven was way too small but Viking also had two good sized ovens in a 48-inch range. Plus, we’ve been pleased with the gas cooktop. It seemed to be much more efficient than our previous gas cooktops.
We used AJ Madison online and we went with them rather than locally for the speed of delivery. I want the range as soon as I could so my wife could start using the kitchen. They promised us delivery within 10 days. However, it still took 21 days. And then the problem was that they did not install at the same time of the delivery which was what I would asked them to do. So, we then had to have the range sitting on the metal screw unable to get it hooked up for nearly two weeks because they didn't install the legs properly on the range. It was potentially damaging the hardwood, and it was a truly terrible experience. The timing and the delivery experience was poor. Plus, we had to have someone come in and install the range instead. We were better off going with the local company after all.
There were other problems when it was installed like, aesthetically, the dials on the front of the range were not level, so they were all over the place. Another thing was the part hooked to the range underneath the oven was bent and so we had to have a replacement ordered. The oven doors were not level and they sloped off it that those in the left don’t want to slide down to the left. The right won’t slide down to the right. Also, within the oven, there was lots of the kind of ceramic coating that had already chipped off. So, we are having a replacement in the interior of the oven as well. We got to the point where we were wiping sharp ceramic shards. It has been three weeks now since we had the Viking technician out to look at the range and I’ve had no communication when they are going to come and fix it.
I contacted Viking two times trying to find someone who could help me install. It also took a week dealing with the Viking reps to get them to have a wise conversation. I found Viking to be very unresponsive. So I like the range itself and the quality would be very cool but it was awful for a $12,000 range. It has not been a great experience all way around.

Thank you for letting us know how we can improve. Your feedback is greatly appreciated.
Reviewed May 10, 2018
I wanted to upgrade my appliances so I purchased five Viking appliances. It is a well-known brand and the dealer is knowledgeable. The range is amazing but the others are average. When you turn on the burner it’s just so smooth.
Reviewed May 9, 2018
We have an induction range and a microwave. The microwave is not user friendly, I can't read the timer, hate that the control pad is behind the door. It looks sleek but I wish I never bought it. The induction range - the burners barely do anything unless you put the control at Med, Hi or higher. The knobs wiggle and are loose. They sent me new knobs but that didn't fix the problem. The oven seems to work fine, but I would much prefer a digital readout because there is no really accurate control of the temperature.
Reviewed May 9, 2018
I've had Viking for a month and we're not enjoying it since it was broken out of the box. The range has two igniters that aren’t working and two burners that aren’t adjusted correctly. So, we’re trying not to use it until it’s fixed. They had a guy out a week ago who said that they needed to order parts. And there’s been no ETA on when the parts are gonna be available or when the range is gonna be fixed. The Viking reps have been okay, but the problem’s been with the contracted service. We’re pretty disappointed.

Thank you for letting us know of the issues that you are having. We have checked and the parts ordered for repair are shipping out today and will be to the servicer by Monday. Once received they will be able to set up the service appointment to complete your repair.
Reviewed May 8, 2018
Problems with oven and burner not working: Range was purchased & installed. After the installer left one of the burners did not ignite. Called the store. They sent a service man to adjust, then it worked. The oven would not stay lit & had 2 servicemen out to check the problems. After the range was dismantled the problem was found (fan plugs not connected) & put back together. Not happy with the store that I purchased it from. NO help at all get problem resolved. Works ok now.

Thank you for letting us know about your experience. We are truly sorry to hear that you had issues. We do appreciate you letting us know as we are always looking for ways to improve.
Reviewed May 8, 2018
I have known about Viking products for probably a good 10 years. My own cleaning business and most of my clients are doctors or lawyers, a higher echelon of people and many of them have had Viking products. I wanted a good product and I wanted one that I could observe that I could slide into a spot and yet it’s flat and it doesn’t have a back on it. And when I was remodeling my kitchen that stove fit exactly what I wanted it to do. And because I know the quality I bought the stove and the refrigerator.
It’s an awesome product. I have not used the convection oven yet but I have used the oven. And I don’t think it’s calibrated quite the way it should be. I had to put it on 375 to get 350 in temperature. One of the burners seems to be really slow. But I also noticed the front burner, which I normally use all the time has two highs on it. It has one on the left and one on the right. And I didn’t realize that until yesterday.
The temperature on the oven and this burner doesn’t seem to get hot very quickly. It takes a little longer. But the other stove that I had, which was a Maytag, I could never get it to be cool. It was hot all the way to low. But the Viking salesperson was more than courteous and more than helpful and there isn’t a person that has walked in this house that hasn't said, “Oh my God. Your stove is incredible.” The appliances are beautiful. So go buy one if you can afford it. They’re rather expensive but they’re worth every penny as far as I’m concerned.
Reviewed May 7, 2018
We went to the appliance section of Best Buy and we were looking at different kinds of range. And then that’s how we came up on the Viking. We read reviews on it. I heard that it would outlive me. The saleslady was really nice when I bought it and so far when I cook it’s like half the time. I didn’t know the burners are big. It’s awesome.
Reviewed May 6, 2018
Everybody talks about how good of a stove the Viking is. I just fell in love with the ranges. When I purchased it, I love the fact that it had the griddle in the middle. I never had a range like that. Plus the dealer was pleasant, straightforward and very helpful.
Reviewed May 6, 2018
So far, I'm very pleased with the Viking gas range six burner that I purchased. I like the reliability of the range. As far as the oven, I like the quality and the fact that when I open one of the French doors with one hand, they both open. My only concern was the knobs on the range didn’t match the French door oven. The French door oven has the stainless knobs and my range has dark, smoky, shiny knobs. I was trying to get those changed out and I was told by my dealer that Viking wouldn’t change those out for me. Nonetheless, their reps were great. They did everything they could to help this be a good experience. So, I’m very pleased with them. I just wish I had better knobs. I would love to be able to change them so that they match.
Reviewed May 5, 2018
Seeing that this is my fourth change out on my Viking Range I think I am being generous with my one star rating. The range itself has been very disappointing since it has been the same reoccurring problem. But I will admit the service deserves a 4 star.
Reviewed May 5, 2018
I have been using Viking products for a couple years now. However, one of the things that I’m having a problem with, and this is the second kitchen we put in, is it seems like every time I buy Viking, it comes in broken. Last 2012, we did the kitchen and the refrigerator came in and they had no compressor. I told them to take it back, but they wouldn’t take it back. So, I bought a rebuilt. They can fix it, but I tested that and then I was like okay. I supposed it was just bad luck. And then this time, I used it and the refrigerator came in broken again. So, I have a broken refrigerator there with the door that is not working.
Then, they got to come back and then the dishwasher got a bulk. As soon as the guy came out, I’m like, “What is wrong with you guys? Every time I get something from you guys, is it just my bad luck or what?” Out of four appliances, two of them broke. That is ridiculous. I also said that we do our kitchen every four years and I’m doing a kitchen down in Florida. That was to start this month and I’m behind and I told him I can’t be bringing in stuff that I know I got a way to get it fixed and I’m not there. I said I can’t do this. Nevertheless, everything else looks good. The Viking dealer was fine.
Reviewed May 5, 2018
I have known about Viking Ranges growing up. Seeing them in houses, I’ve been really impressed with how they look. I’ve always wanted a Viking range and I did not know they also had a free-standing fridge that was huge. But, the free dishwasher was the main thing as to why I went with them over other companies. The Viking guy had to come up because we are at a different elevation, so he had to do something. When you turn it on underneath, it takes a little while to light up and I didn’t even notice that but he noticed it. Nevertheless, it looks beautiful and everything that we’ve put in it has been awesome so far. Also, the rep I dealt with was great. I knew what I wanted so she didn’t have to do too much. However, as soon as the first range was delivered, it was all banged up. The lady had it exchanged out within a week and really helped me out with those little things.
Reviewed May 4, 2018
We had seen Viking ranges in different homes when we were looking to buy a home. So, when we decided to build a home, we wanted to go ahead with the Viking product because we did a lot of research and we thought it had a lot of good ratings and a lot of customers were happy with the product. We like the features on the Viking and the overall performance was really highly rated. Our builder sent us to the source that he uses, Galleria. It is in Picayune, Mississippi and we went to the store and purchased ours there. Glenda was the lady we dealt with and she was very accommodating, knowledgeable, and helpful. The quality of our range is very nice. We just moved into our new home. I have the owner’s manual sitting by my chair at night but I haven't read a whole lot. But what I’ve been using I’ve been enjoying.

Viking is so happy to hear how much you lover your range. Thank you for sharing your experience with us.
Reviewed May 4, 2018
When I walked into the showroom, the people were nice and I liked them. I went with Viking ranges because of the quality of the product and we like it a lot. We have the whole set -- the range, the refrigerator, the under cabinet microwave, dishwasher. All of it is easy to clean and they work well. The Viking dealer, Judy's Appliance, was also good. The only comment I have is I have a couple issues with my refrigerator. They came out and fixed it. But with the range itself, the one time I needed a service, it was supposed to have a five-year warranty on the burners, the one part was not covered under the warranty. So, why advertise a five-year warranty on the burners if they are not going to cover the burner part? Nevertheless, I recommend it to anybody.
Reviewed May 3, 2018
My husband has always liked Viking. I replaced all of my appliances at my previous house three years ago because I also like the quality and the reliability. However, when I bought my first set of Viking appliances there was an issue with the dishwasher. It came without the kick plate. I had to communicate many times with the people at Pacific Sales and I ended up going through Viking directly to get the parts that I needed. It was really a great big headache. This time, there was an issue with the newest appliance which was the Viking stand-alone oven range. The door to the oven was not closing properly. I tried to get Pacific Sales to rectify the situation and I ended up going again directly through Viking because Pacific Sales is incapable of good service.
My favorite feature of the Viking range is the easy way that it cleans on the top which has the little magnetic burner covers. I’m very OCD so it’s very nice to be able to take that all off, clean it really well, put it all back together, and it still looks like brand-new. I really love my appliances. Somebody tried to talk to me into Thermador and I said that I'm going to stick with the Viking because I like them.
Reviewed May 2, 2018
My family moved into a new home with nice-looking Viking appliances in the kitchen. We only experienced minor malfunction of the refrigerator in the 1st year. After 14 months, or about 7 weeks ago, the range knob that controls the range fan motor stopped working, and I contacted Viking warranty service a week later. A local authorized repair shop was quickly assigned the job and they determined they have to replace the knob, and they need to order it through Viking for that, in order to comply with Viking warranty policy. And I was told to wait about 3-4 days.
A week later, I called the repair shop only to find out the knob is on back order, and I need to wait 2 more weeks. And 2 weeks later, it was still not invoiced through Viking parts, and now 6 weeks later, the range is still not repaired!!! And the shop has no idea/no control over when the part will come in. They also told me in one case, a customer had to wait a year and 2 months for some parts to come in! It had been very frustrating not having a working range in the kitchen! It is even more so to think Viking warranty service is so lousy and unreliable! I am so disappointed how long I have to wait (so far) for warranty service for a common appliance! If I have to pick new appliances, I will not pick Viking.
Reviewed May 2, 2018
I have been using a Viking range for a month. It's a good quality brand. I like the price too. The salesperson at the appliances store was knowledgeable in general. While it's plain, it looks nice.
Reviewed May 1, 2018
I was familiar with the Viking brand and it felt that I like the quality better than the alternative brand. The only problem is that it's supposed to be fixed. The knobs that turn the gas on and off don’t pop out as they should. Some of them are maybe defective and even the ones that appear to work well really aren’t very good. The other day I was walking by it and I had a shoulder bag and it swung and just bumped against the range. And the gas went on full blast and flames were coming up about a few inches. So it literally turned on the whole stove by just swinging against it, which is concerning for everyone. I’ve never experienced that with the other range before so I would definitely redesign that system to be safer.
Reviewed April 30, 2018
I love the quality of Viking Ranges. My husband had a restaurant before so we had some of their products. We picked it because there’s no electronic stuff. It’s very simple. We tried different stoves and they have electronic components in them and they went bad quickly. On the last one we had, the little plastic with all the stuff that they have where they push the button burned. So, we got fed up with it. Our favorite feature so far with our Viking is the burners. You can put four pots and pans, big ones at a time, and have enough space to cook without having to move anything. Also, the lady who helped us at the dealer was super nice. Not only did she know what she was talking about when we asked for stuff, she showed us a couple of them. Viking is worth the money that you're spending on it.

Thank you for your comments. Viking is very pleased to hear how much you are enjoying your range.
Reviewed April 29, 2018
When we went to Nebraska Furniture Mart they had just taken the Viking Ranges out of a showroom because they were showroom models so the price was really good. I've had the Viking range in my home for about a month now. I can read up on how to do some of the stuff but other than that I like them. My favorite thing is the ball bearing slide-out shelf. I recommend Viking Ranges.
Reviewed April 29, 2018
I've had my Viking range for about six weeks and I just started to get used to the noise of the fan. But so far, it cooks very well. I’ve always heard of Viking and a lot of places were pushing it. Their reps were excellent and they knew very well. They answered all my questions. They even said how much they love Viking and I’m going to love it. Then, because of my situation with the hood range recirculating, I was told it was better than Wolf and the one that I got is a much safer situation.
I have the 3 Series so it’s different. It’s not like the 5 or the 7 and I love the 3 too. It’s just perfect for what I have on the top. It holds my pots nice and it's a nice stove for my house. It was also much prettier looking and I liked it better instead of the red knob. I like its knobs versus my old type of stove which was electric. I also like that the Viking is very clear-cut simple. The range is of very good quality, very solid, stern and very powerful. When I used to fry stuff, I used to get oil everywhere. When I fry stuff on here, I’d barely see any oil. It means that the simmer is more professional than what I used to have. Plus, the cleanup is so easy.
Reviewed April 28, 2018
Aside from Viking's lower price point compared to Wolf, I chose them because of the look and its known quality. I also had a great experience with the Viking dealer. They were prompt to respond and they addressed any questions that I had. I just got the range connected and so far, I've been happy with it. I like its consistent heating feature. I’d tell my friends Viking is a great appliance brand.
Reviewed April 28, 2018
I had a Viking range 25 years ago, which is still working, and I moved it up to our lake house. We kept it in good shape. So, I bought a new one for my house and it works awesome. I was looking to switch just for some change and see if I like something more, but I love Viking. I bought the one that is all inclusive where there is not different pieces now in which they didn’t have before, and I love that. I also love the pull-out racks now that glide really nice, as well as the bigger window. I like the one burner that is really more powerful in my right corner and just so with the overall. I like the weight of the dials. I love everything about it and I am very happy with it. I got the dishwasher too and I love that, too. Also, the Viking dealer I had was awesome. I highly recommend it.
Reviewed April 27, 2018
Viking was in the house I moved into with. It was almost like a lemon. It was busted. Nevertheless, Viking was kind enough to help me out in purchasing a new one since the old one didn’t work and was kind about giving me a great deal on a new one. The quality of the new one is fantastic, and I like the griddle top. The team I dealt with, as well as their customer support, was excellent. They helped me choose a new one quickly.
Reviewed April 27, 2018
I heard that Viking Ranges had a good reputation and that they were solidly made so I bought one. For the most part, the quality of our range has been good. The oven works really well and keeps a consistent temperature. However, we had a little issue with it but they have been very responsive and are helping to resolve it. Also, the dealers have been very good. I've been using Viking for just about a month, and so far, it's been a great product.
Reviewed April 26, 2018
I've known about Viking for years and they have always been a commercial line. My wife and I have always enjoyed cooking. We thought we would take a step up in quality so we got one. We are enjoying the Viking range. We had a different range for a few weeks but we decided to have a cast plate into our house. So I did that first then, I ordered the Viking range from the retailer inside Best Buy. We bought the 30 inch, which is the smallest one that Viking makes but it makes a heck of a difference in cooking. However, I wish we would have a larger space. We wanted to widen the kitchen, take some cabinets down and put in either 38 or the 42 but we just couldn't scrape up enough pennies because Viking is not a cheap stove.
We also got the combination which we like because the oven is larger to do the cooking. The oven is electric and the top is gas so it's really nice because the oven is all hidden and sealed. I also love the idea of the quick heating. It has the solid, medium and the consistent heating where you just set it and it's awesome. Unlike when it’s electric, the heat is always coming off and on in order to maintain a certain temperature. We're really happy with the Viking range.
We love the feature of the sealed burners as well. It's so easy to clean. The stainless steel takes fingerprints that bad but with just a couple of wipes, it's all cleaned up. Viking range is beautiful but it’s not for someone who doesn’t cook that often or not a good cook. It’s an overbuy for them. But I would recommend it to anyone who has the enthusiasm that my wife and I have when it comes to cooking. We really appreciate it and we love it. It's worth every penny.

Thank you for your comments. Viking is always excited to hear how much a customer loves their range and how it functions.
Reviewed April 26, 2018
I ordered the Viking over the phone with someone. I had to wait for the hood and the dishwasher for quite a while, but it was okay because we were waiting on other stuff for the kitchen remodel. I like the style of Viking Ranges and nobody else makes red in that kind of an industrial feel. Its quality also has been great so far. I like all that all the burners are the same size and its iron top is simple. It was pretty good and I’m glad that they just left it to me to install. However, the dishwasher that I’d gotten originally from them has no damage on the outside but was all dented on the inside, so I don’t understand how that could have happened and I didn’t realize this until I went to put it in after having it for 20 days after they delivered it.
Then at the beginning of March, it stopped working. The pump that takes the water out just continually would run and it would never start another program. Viking replaced it for me because they couldn’t find a service person in my area. But they wouldn’t just send it to me to put in, so I had to deal with letting an installer put it in. The installer did not do a great job so right now, I have to go back and level it. Now I have to find some additional insulation because they took that with them and they didn’t put all the insulation in the front so it’s louder now. They also didn’t put one of the screw covers on and it’s a stainless steel screw on a black background so now the black tic-toe panel on the bottom has one screw that’s glaring. I gotta fix those things and I’ll paint the screw.
I wish they would have just sent it to me and let me put it in, but they insisted on it. In terms of the way they handled the situation, I thought I was dealing with someone who wasn't able to make any decisions. It took them from the beginning of March until they put it in on Thursday to get a working dishwasher. But I would still endorse my friends in getting Viking because I think that’s not necessarily a manufacturing problem.
Reviewed April 25, 2018
Almost all my friends got Viking Ranges and I wanted to get something good that would last. Also, everywhere I go, Viking's highly recommended. Its quality is good. It's an LP and it's just great. It looks good and it's sealed. It's a simple unit and there are not too many buttons that I can screw up with but it does a good job cooking. They're a little high on pricing but quality costs and it also comes with a warranty. In the long run, it's a good investment because they keep the value.
Reviewed April 24, 2018
We remodeled our kitchen and we liked the quality that Viking Ranges seemed to have. Moreover, it seemed like a very good product. The salespeople in the store really helped us as well. We were in between Wolf and Viking, so they explained to us a few of the things that were going on with Viking at the time. They told us that in the past, Viking did not have such good reviews as far as their home appliances and that they've come through the last couple of years and changed some things in the way they deal with things. Plus, they had a nice rebate going on at the time. I've gotten to use the range quite a bit and I'm very happy with it. It's heavy and sturdy, which are the greatest things about it. However, you have to make sure that you get a good exhaust fan. With the kind that we purchased, you have to get a separate fan. Also, we purchased the range in October and we had it installed in January, but we still have not received our rebate.
Reviewed April 23, 2018
We had a GE before and it was horrible. We were looking at getting something else to replace it. My daughter’s a chef and she works with a Viking type of oven at her work. She’s the one that told us about Viking Ranges. We're very happy with Viking Ranges. We liked the look of the range. It was a very good one so we went with it. The person from Viking Ranges was very savvy. He knew exactly what he was talking about and he even compared the Viking to the Wolf and said they were very similar. Viking is a fantastic range. It cooks very evenly as opposed to the GE we had before. Also, my wife loves to bake with it. I would recommend Viking Ranges to everyone. I would tell them that it is worth the price you pay.
Reviewed April 22, 2018
When I bought a Viking Range about 9 years ago, I assumed that it was a high-end appliance. A range that you spent $12000 for should work but it malfunctioned from day one. When your appliance breaks about every three months and you can never cook a turkey because it won’t maintain any temperature, obviously it’s just not right. We finally found someone high-up in their company that was willing to replace the malfunctioning range so we bought another Viking range about four weeks ago. But this time, I got a dual fuel range which is a combination of gas and electric. I've only used it about four times and so far it works okay. It seems on the surface that it's better. However, I wouldn't recommend Viking to anybody. This problem should have been solved a long time ago. Also, we were very dissatisfied with how we were treated.
Reviewed April 21, 2018
I replaced the range I had and bought two Viking Ranges. It was attractive and it was exactly what I was looking for. Their reps were very nice and accommodating and I'm completely satisfied with the quality of their product. However, I've had a lot of things going on so I haven't used them that much. I may have used the oven once and the burners, half a dozen times on one of them and I haven't even used the other one at all, which is in my lower level kitchen. Also, there was no timer built into the stove or the range at all so I didn’t have anywhere to give timed cooking. I didn’t think about it when I got it and I guess it's part of the professional type atmosphere or professional type product they were trying to portray. But the features I like the best right now is the knobs, the way the knobs feel. That was one of the reasons I didn’t like my previous range.
Moreover, the wrap on the stove for shipping was so difficult to remove. The delivery team wanted to get it in and get out of there and deliver. I couldn’t let them bring it in and set it where it belongs until I had all that plastic off. I had to pay the two drivers to help me get the stuff off. I could have never done it myself. And even when it was over with I still felt like I could see remnants of it in the corners and where the metal meets the metal. And then inside the range, they used white tape on the bar of the racks on either side so that they won’t move under shipment. I was sweating on the floor trying to get that tape off of there. Maybe they can use a zip tie or something that you could just cut with the scissors.
I sell expensive merchandise and one of the things that is required of us is that we contact the customers within a couple of days to see how they are enjoying their new product. It has been a month since I got the stuff so I was wondering if they were ever gonna contact me. I did go right online and registered them right away on their website because I felt that was important that they have that registration. So, I was surprised that I never got anything, even a thank you letter in the mail, not that I needed it. But to me, that was something I thought a company like that would do for when you're buying a high line product like that. Many companies send thank you notes when you do business with them for the smallest things much less a major purchase like this. I wasn’t expecting they send me a dozen roses, but I was expecting something. Nonetheless, it's a good product and I'm very happy with it. That wouldn’t make me not buy another one.
Reviewed April 20, 2018
I saw the Viking appliances of one of my friend's place and thought that that was the way to go about. The Viking brand was known and is in the league of luxury brands like Miele. Moreover, the appliances were accessible because they are made in the USA and Viking is a US company. If, God forbid, something goes wrong, then at least there is somebody who I can talk to. I have three different appliances which I bought from Viking, a microwave, a range, and a dishwasher. The range is awesome. The burners are big and I believe they’re all the same size. In other ranges that you see, there are two small, one medium, and one big burner. And because the Viking's burner is big, if you put a pot or a pan on, the flame is contained and doesn’t spread out. Things heat up or boil fast.
When I was looking for a whole package, I was googling I read the only company, which I found in New York City, was AJ Madison. I think Lowe’s also keeps some Viking appliances. But by googling, I found a couple more appliance companies based in Jersey. I picked AJ Madison because they’re a big brand and they are one of the biggest appliance suppliers in this area.
We went there and they had a different working style. The sales person was very helpful and forthwith. He was easy to communicate with via email and via phone. He’s a salesperson, so he’s always on the phone, but if you send him work mail, he will definitely come back to you. However, after the sale was done, they had horrible customer service.
I had some issues when my range came. The oven door was messed up. Maybe when they delivered, they pulled up the range by the door. On the doorknob, the hinges were out and they had to send a guy to fix it up. It was a nightmare. Their after sale service is the worst. I had deleted most of the emails, but if I showed the emails to someone, they would say that I should've gone to some other company.
AJ Madison's customer service works nine to five. And if you send an email, they have a hierarchy of problems. They wait 48 hours or 72 hours to reply to an email. Are they that busy? And if, God forbid, you have to call them, you are always eighth or ninth and it takes three hours to get somebody on the phone. They said, “I’m only customer service, this is the service department's department." They are calling them and it was a nightmare to schedule the appointment with their technician to come and repair my range.
I had to call my sales person and he had to intervene, then it was escalated to the supervisor. I told Marty, the salesperson, that if it wasn’t for him, I would have definitely not recommended nor have gone with AJ Madison. If I knew that this was going to be the after sale service, I wouldn’t have gone with AJ Madison. I just had a party last week at my home and my guests all saw the appliances and they were all very impressed. The appliances I chose are commercial grade and their performance is amazing. I'd tell my friends that I bought this range in AJ Madison and not to go there.
Reviewed April 19, 2018
I bought a refrigerator, a dishwasher and a range based on Viking's reputation. Their appliances' quality is good. I like the power burners which is like 15,000 unit burners. However, Viking's customer service stinks. I had a problem with my refrigerator. When it was delivered, I couldn’t use it for two months. I spoke with a customer service rep and it was very hard to get the pieces. I waited for two months. Now it’s finally done, but I must have made 30 or 40 phone calls. I was very unhappy with that.
Reviewed April 18, 2018
I have renovated and used this Viking Ranges in 6 homes. Not only are they amazing, I believe they help sell the house as well. I enclosed a picture showing the matching dishwasher that I used in my current home. It is equally amazing and most of all quiet.
Reviewed April 18, 2018
I've seen Viking Ranges in some upper-class homes and some friends of ours have them. My wife and I had a premium range, one of the chef cook ranges in another house but it wasn’t a Viking. So, when I looked around in Harway, one of the dealers had four models of Viking. They have a showroom floor that has almost every Viking range they made and then they have a couple of other brands as well. I pretty much knew I wanted the Viking one when I walked in there but I looked at the other one. There were a couple of range that when you put them on simmer, the simmer runs out completely different holes that you just think about the burner.
The other range has big holes and it turns the gas down but if you really want the simmer, that may be too many holes to stay lit and it might be too much heat. The other one changes to an inner burner to do that. I thought that was cool but at the end of the day, there's just more stuff to go wrong. I looked at Viking and figured it out. Surprisingly, there was so little difference between them. You could get six burners in 36 inches’ range which is pretty good. And I liked the way Viking looks. They're very premium ovens.
I also liked that the Viking burners were all the same size instead of having a simmer burner, a non-simmer burner, a big burner and a little burner. They're all identical and they all have a simmer feature so you don’t have to try to figure out and it’s one of those kinds of deals. It's designed a bit more for somebody that never forgets.
The range I purchased is awesome. I ordered the 36-inch range which comes with a six-burner version. When the box came, it said it was a six burner but when we took it out, the range was the one with the griddle in the middle with its own four burners. I pulled the guys and told them that was the wrong stove. They pulled the box out and showed me the box that has the right part number with the right words on it. It was a big shock to us.
I waited five weeks for the range to get here and I didn’t want to wait again. So, I had the range with the griddle installed. I was here when the guys installed it and I had a whole kitchen renovation done when adding this range. I was the only one who wanted and liked the six-burner one but now, I have four burners and the griddle works really nice. My wife also informed me that she liked the griddle one better. The burners work well and they put a lot of heat. I'm on propane and they're 15,000 PTV burners each so it turns out we could really cook something. And all the dishes and pots use the lowest setting now and that we don’t even need that high burner. I like being able to utilize one of the burner stove and the cooktop won't get hot enough.
When I bought the range, I wasn’t trying to buy the griddle one but had I known I was getting it, the reps would have told me that there was a wooden cutting board that goes on the griddle. And it covers the griddle up so you're not looking at the ugly black griddle that gets naturally darker with time. There's also the stainless-steel cover for it. The Viking Range stove itself has a dust-cover bottom. So, I was surprised that the Viking people didn’t try to upsell any of the options. I wanted the dust-cover bottom 'cause it keeps things from going under the range. These things are made like commercial ranges where they're open at the bottom but most people don’t want that. So, I had to go back and buy that part.
Then I found out that they had a wooden piece that goes in the griddle and the cover that goes over the griddle. I drove back from driving 27 miles to pick them up. I would have rather they showed me all that stuff when I bought the oven. The only reason I knew it was when I went on a Viking website and I saw all that. When the wooden thing that goes in the griddle, the cutting board and the cover first came in, they were wrong and the guy told me that he knew that I already had a bad experience. He looked and came back and told me that those were the wrong parts. So, he reordered them again so something is going on with Viking shipping. They can't put the right stuff in the right box and that's frustrating especially when you're on back order and I had to wait six weeks.
When I got the stove, Viking gave me a discount coupon for their pots, pans and the skillets so I went back and bought a bunch of skillets and stuff using their discount which was really cool. Viking has a lot of accessories that were not in the store. You would never know about them unless you read their little coupon that you normally throw away. I ordered the big stainless spatula and spoon that hang and two of them are on back orders. But, the two I got were gorgeous and I’m going to hang them on the wall. If a person buys an $8,000 oven, Viking salesmen should sell up and show all the accessories. I love the Viking equipment but their process of shipping the equipment is flawed. I don’t like ordering things and getting the wrong things. I'm okay with the griddle now although it's not what I ordered.
Reviewed April 17, 2018
My brother bought a Viking range. His wife is a really great cook and they loved the range. We had a range that worked off one of those panels and it broke down so we had to replace it twice. We wanted to get something that was totally manual and looked sturdy. the Viking range looked like the real thing. And it was a special with the dishwasher. We needed one of those so it all kind of worked out together. The quality's great and it's a real pleasure. I like the grill on top and you can slide everything across.
However, I would never go back to the Viking dealer, P.C. Richards, again. Their guys came and I made the mistake of letting them install the unit instead of calling the plumber. They wound up cutting the heat shield at the back of the stove and they had to replace it. It was two weeks of back and forth and it wasn’t fun. That aside, we talked to Viking Ranges and they gave us a list of dealers since we wanted to get their runners. Our kitchen countertop is Butcher Block and the stove is sitting in the middle of the Butcher Block. I like the same stainless steel edging that I could put on the Butcher Block that would be alongside the side of the stove, like an angle iron. It would be attached between the countertop and the stove.
Reviewed April 16, 2018
I have several friends who have Viking Ranges and they all have raved about it. I use it often at their lake houses, vacation homes, and homes. I purchased mine from Elite Appliances in Dallas and my personal contact was Jeff. He was the most responsive vendor I’ve ever worked with. He would follow up on a regular basis via email, phone call, and text messaging. I was very impressed with him. He really took me on as a very personal customer and he was very good about understanding what I really needed. I was buying five or six different Viking pieces which was a big order that I’m sure was small to him. The product quality is exceptional and the range itself is very sturdy and more commercial like.
Reviewed April 15, 2018
I researched on the website a while back and to me, Viking products were outpriced out, so I didn’t care for Viking at all and I was looking more into BlueStar and Wolf. But then this year I went to Best Buy and I saw the Viking range, and the customer service guy there, Cary, started telling me about it. I was looking at it and ended up buying it. And I was surprised because I never thought I was gonna have a Viking. But I love it and I’m happy with the customer service. Now the only thing is the cleaning portion of the ceramic part where I can’t get some tough stains out. And customer service doesn't have anybody that I can call and walk me through it or give me ideas. I have to look on the web, and that’s the only bad part.
The baking feature of the range is great but it’s a little bit slow. If I have a cake that is a 30-minute cake, the baking time goes close to an hour. I love to bake and a pound cake is supposed to be 45 to an hour and 15 minute and Viking goes close to the two hour time. The oven turns off and it comes back on, so baking takes longer. I may be doing something wrong but I don’t press the button for a convection oven. So I’ll ask the technician when they come. The dealer in the Pacific Department at Best Buy was an excellent help and Viking Ranges is excellent. Go ahead and purchase one if you can do it.
Reviewed April 14, 2018
I did research on several ranges and compared Viking, Wolf, Thermador, and Miele. The Wolf was a stove that I was originally looking at, but they only have one eye with the really high BTUs. Whereas the Viking has five of them, which was the deciding factor. Moreover, it has the heavy racks in the oven on the roller. They're comparable stoves with comparable prices.
So far the quality of the Viking has been good. I like the fact that it’s a heavy duty range and it has a lot of room. With a 36, I have room to cook what I need. When I wanna cook four or five large pots I have the room on the range to put ‘em all up there. On the smaller ranges, I was having a lot of problems with doing the larger dinners like for Thanksgiving when I'm cooking multiple items at the same time.
It cooks with an even temperature. I have baked some cookies and cakes in there that have come out really well. However, I have had to have the broiler repaired, which took a little more time than I thought it would. I called the shop and they made an appointment. The repairman came out within a week, took a look at it and knew what parts to order. He was good and when he came in with the parts, he fixed it right away. The problem was, it took about four weeks for the parts to come. So, six weeks passed from the time that I was going to use the broiler to when I could use it. Still, I would recommend Viking Ranges to friends who are in the market for a similar range.
Reviewed April 13, 2018
I liked the way the Viking Ranges looked. It’s great and the quality is good. I’ve used the range a bit, but I haven’t used the over part as much because I have a wall unit and I tend to use that a lot more, and it’s Viking as well. And in comparison to what I have, the range is fantastic. There’s more surface space and it’s easier because I can put all my pans on top. I love it and it heats well. Although they’re expensive and I’m paying for the name, I like the idea of Viking. We had looked at a store and then my husband found a place online. He compared the prices and there was a better deal on this place online. So he ordered them online. Also, our interactions with the Viking reps were fine and the lady was nice.
Reviewed April 12, 2018
Viking Ranges' price was attractive and it made me pick them over its competitors. But I’ve had some issues with my range. When they delivered the range, the back burner wasn’t working. I could smell the gas but the fire wouldn't come on and neither of the stoves worked so there was no power going to the stove. They had to replace some circuit in there, and they had to order the part for the back part to do it.
My griddle was also brown-looking but I figured that once I cleaned it, it would be okay. I was just on the website last night looking up how to clean and season the griddle the first use. And so, I did everything with the vinegar and then I did the warm soap and water and I did the oil too. But it still looks brown and yucky. I looked up the ones online and they didn’t look like mine looked. There’s a licensed Viking guy seen to fix stuff and he’s coming out tomorrow to fix the back burner so I’m gonna have to ask him if it’s supposed to look like that.
The range's quality is not what I expected and I'm a little concerned because I want the stuff to work when I get it and not have to have things fixed. Everyone at the Viking dealership has been nice in telling me that I gotta go through the warranty and they said that if it continues to have issues, I have to have three service calls before they would even look into replacing it. And it sounds a lot of hassle for a brand that’s almost $10000.
Reviewed April 10, 2018
Awesome range - very efficient and easy to use burners that regulate heat very well. Having a professional-series product also unfortunately means that I now want to upgrade everything. Would recommend this range for everyone looking to add a level of sophistication to either their existing kitchen or building brand new. Great warranty as well (that we have never used).

Thank you for your comments. We are excited to hear how much you love your new range.
Reviewed April 8, 2018
A friend of mine has a Viking range, and I like the way it looks and I like its reliability. It’s durable and easy to clean too. I also have a microwave, a refrigerator and a dishwasher from them. I’ve had them since November and everything has been doing well. Viking is a great product and I've had a good experience with them.
Reviewed April 7, 2018
Our last range was a GE product and it had just failed, so we needed to replace it. Viking came to mind and we went to a local appliance dealer. I have known Viking for such a long time and they're a very well-known brand. We had done some research online in terms of which ones that are better or worse. Generally, the customer reviews for Viking Range were decent. We had narrowed it down to Bosch and Viking when we went to the appliance dealer and talked to the rep about it to make our final decision.
The experience with the Viking dealer was very pleasant. We only spent half an hour there and it was a dealer that we had done business with before. He's local to us so it was a natural choice. So far, we're very satisfied with the quality of the range. We like that the Viking range is solidly built and it is what they're known for. I believe it is still made in the US. If people want to have a premier range in the kitchen for their cooking and if they enjoy cooking, Viking range is definitely worth the investment.

Thank you for sharing you experience in purchasing Viking. We are happy to hear that you received great customer service from one of our dealers and that you are enjoying your new range.
Reviewed April 6, 2018
My wife had heard about Viking Ranges for years through word of mouth and she had always wanted one. We liked the fact that Viking had six top burners and a fairly good sized oven. We liked the professional quality of the range itself and we’re very satisfied. Purchasing it was quite a pleasurable experience. We had a very knowledgeable sales lady. She showed us several models and we selected one. She was helpful too in getting it purchased and delivered. The Viking range is a very nice product and we would definitely recommend it.
Reviewed April 2, 2018
I have a 6 year old Viking Range that I am sending to the scrap heap because after 2 years and dozens of repair visits, Viking cannot repair it. It is a 48" unit with 2 ovens which intermittently work. At first they told me that they couldn't repair it unless they were there when it malfunctioned. After hundreds of dollars spent on repair parts, it finally malfunctioned while the repairman was there and installed Viking's prescribed new parts, and they still can't figure it out nor are they offering me to replace it. I am very dissatisfied with their product and their response to the problems that I have had with it.
Reviewed March 29, 2018
There was a Viking Range in the house that we just bought. It exhausted and we bought another Viking Range to replace it and it's excellent. It did exactly what it advertises it does and you know it's well. It looks good in our kitchen and it works. We have three young kids so for us what's important is the functionality and having no issues. As long as the burners go on and we could cook things and use the oven like we do every day, and as long as it's high functioning that's great for us.
However, Snyder Diamond did not do a good job of communicating with us. They quoted us a certain time frame where the range would be ready but it wasn't ready then. They had the company that they recommended install the range go pick it up at the factory wherever they were holding the stoves and it wasn't there yet. They miscommunicated so it took longer than it should have and it was Snyder Diamond's fault, not the people who installed it. I thought they quoted me in when it will be installed by and then that was pushed by a weekend into the next week.
Also, it was hard to get them on the phone or going through that process. I had an email back and forth with the guy from Snyder Diamond 'cause I was like, "Can you give me a call?" and he just wouldn't respond. And then I had to literally track him down. We needed the range and I've never been frustrated and I don't understand why I can't get a callback about this. We were then about to spend $8,000 or $10,000 on this range and I deserved a callback in a timely way.
It was top of the time because my wife was pregnant. We needed a stove for heating milk and everyday things, like for breakfast, and every day that passed was getting tenser for us. It's unfortunate for me that they're the closest distributor of all these parts or products that's in my house now because I'm trapped when it comes to dealing with them. On the other hand, the installers were excellent and they had their stuff together. They called me and they got to the bottom of it. They were problem solvers and Snyder Diamond was not.
Reviewed March 27, 2018
We bought a house in 2011 that had a 36" Viking gas range. The kitchen had been remodeled the year before so the appliances were all practically new, and the old owners asked us to pay for them separately. I'm so glad we didn't, because this Viking stove is a piece of junk. We have twice had it stop working and it took a long time to get it fixed because the Viking specialists wanted to charge us an arm and a leg just to come look at the appliance. I have never known anyone who has had fuses just stop working on their oven -- this happened to us.
Then, we discovered this winter that the igniter was melting onto the burner, which was triggering the whole unit to turn off for safety. This started happening when we were throwing a dinner party and I was trying to cook for 25 people. We got it fixed but it still sometimes doesn't heat up reliably. I would never recommend Viking products based on our experience with this stove. I never know if it will heat up as it should or if I will just have to figure out another way to cook my food. It's been totally horrible.
Reviewed March 27, 2018
I know some of the sales people at Warehouse Discount Center and I dealt with them. We bought a Viking range for retail purposes, though we don't cook that much on it. The 7 Series ranges are outstanding, and their French door ovens are very pretty.
Reviewed March 26, 2018
I like Viking Range's look and I heard good things about it and I've always had them. Everything in my house is Viking, so we try to keep everything the same. The range was a new one that I got because the other one was very old and there was something wrong with the hinge on the door. It was more money to replace the hinge than just buy a stove. The quality of the range was good. I expected it to be more durable being a commercial grade. I like that they stand by their product. I had a little problem with my range and it was the first time we had a problem. Their technician came and didn’t find anything. So far, the problem hasn’t happened again.
Reviewed March 25, 2018
We have two homes, and the Viking wall oven is in our second home. We put a full range in this one. We've had Viking products a long time ago. I was married, and I had it in my home then. And then, when I moved to Florida, I got the wall oven, the one that opens out, where it’s split in the middle. We just got it installed a month ago and I like it a lot. It’s gas and convection oven which I love. I like the three racks too, which was really important. I also like that it has a knob and it doesn’t have all the electronic stuff on it, like the digital buttons. I really like the look of it. Their reps were very, very knowledgeable. They did a really good job. I’d definitely tell my friends to buy the Viking range or the oven. I’d be happy to let them come here and try mine. Everyone loves the wall oven in our house in Florida. I've had a lot of compliments and I like its quality. It’s always done well and it bakes evenly. I’ve never had a problem with it. I’m really, really happy with it.

We are very happy to hear how much you love you oven. We also appreciate you choosing to use us again in your new home.
Viking Ranges Company Information
- Company Name:
- Viking
- Year Founded:
- 1987
- Address:
- 111 W Front St
- City:
- Greenwood
- State/Province:
- MS
- Postal Code:
- 38930
- Country:
- United States
- Website:
- www.vikingrange.com
