
Viking Ranges Reviews
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About Viking Ranges
Viking is a luxury appliance manufacturer that offers high-performance ranges, refrigerators, dishwashers and more. Its ranges are available in a variety of burner configurations, sizes and fuel types. Customers see the widest variety of options with Viking gas ranges or dual-fuel models. Viking electric ranges or induction ranges have fewer size or configuration options, but these models are still feature-rich and can be customized by color.
Visit vikingrange.com- Luxury designs and materials
- Customizable
- Long-lasting
- Promotional offers and rebates
- Limited pricing transparency
- Expensive
Viking Ranges Reviews
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Reviewed April 23, 2023
Our Viking range is excellent. It's a very functional and stylish thing that we expect will last even longer than we'll last. When we got it, the dealer and installer were the same and they were terrific to work with. They really knew what they were doing. They knew a lot about the appliances they sold and they took a lot of care in making sure that whatever installation we were going to be doing was going to fit correctly. We have Wolf and SubZero appliances too and we've had those serviced by them. They're really a top-flight outfit.

Our customers expect the very BEST and we work hard to ensure those expectations are met. Thank you for accepting nothing less; we appreciate YOU as a valued member of the Viking family.
Reviewed April 23, 2023
We're disappointed with our Viking range. It's nothing like the one we had before. We did not notice that it said no self-cleaning plus, it's so low that when it was installed, they had to put it on stands to raise it a little bit. So it's a ridiculous stove. Even the appearance, it turned out we were disappointed as soon as it was opened. Because of this, I don't know if we would ever go back to Viking unless they come up with something that gives us a special rate to exchange it for something nicer.

Viking makes every effort to listen and hear what our customer's want, which is our foundation for newer and improved models. We apologize for the dealer for not providing the specs on the unit. Thanks for bringing this to our attention.
Reviewed April 23, 2023
When I was in high school, I said I want a Viking Range someday. When I got to the point where I could buy one, I went and got it. I love it. It's great. I like that the knobs light up at night and the lights are on underneath them. I had a problem. One of my ovens quit working. I had to call and get it fixed. The lady that I talked to was really helpful, kind, and nice. Customer service is lacking in a lot of places, but she was great. She sent someone out and had it fixed.

Providing superb customer support is just as important to us as the manufacturing process. Thank you for the acknowledgements we appreciate YOU.
Reviewed April 22, 2023
I like my Viking Range. It's a good quality stove. When I cooked on it, I liked what I've been doing. The only problem I had with Viking was when I bought the vent, I was told it would mount right underneath a cabinet. But the one that they sold me didn't, so then I had to take it back and get a different one. But the reps that I talked to were all knowledgeable and courteous. It's just that when you're talking on the phone and you're trying to describe one thing and they're thinking another thing, it doesn't work.

It's truly humbling to hear from start to finish you are more than satisfied. Thank you for giving Viking the chance to continue providing excellent service and quality.
Reviewed April 22, 2023
I wanted the durability of a Viking range. There are two sections. If I make a big Thanksgiving dinner, I can have turkey on one side and you could put something on top. On the other side, there are three sliding things and you could bake pies and bread and do a bean casserole. So I only have to do one sitting of putting stuff in the oven. My meal is cooked when the guests arrived and if I wanna leave it there to just warm up, I could do it also. So, it's convenient.
The new range that I got rolls out. It's a benefit for seniors or anybody who wants a good quality stove. After you cook every day, you may wanna wipe down the top portion of the range. And when you wanna clean the grids in the oven, you slide them out and you could take them outside and spray your oven cleaner on it. They work well. Everybody that comes to the house and looks at my Viking range says I definitely did it. And I say that I have one of these in Chicago. I tried a Fivestar and it just did not rate the way I wanted it. It didn't do what I needed it to do. So I'm very happy with my Viking range. It's an outstanding product and I would recommend it to anybody.

This brings us great joy knowing the quality of our products is in such high regard. Thank you for your comments.
Reviewed April 22, 2023
Purchasing with Viking was totally fine but the issue was delivery time. We purchased about a year ago and we got it within nine months of purchasing the range. Between the time we purchased it to now, the hood got outdated and it made repairing an issue with it a little difficult. We requested a new rack, which I'm still waiting on receiving, because one of the gliding racks was offset. But otherwise, the range is doing fine. I wanted a larger oven and the smaller side oven, and I got what I wanted. The convection is nice and the added lights are fun. And it's going well. There was the option to buy a little bit of a back splash because the previous oven we had, which was over 20 years old, had one, and we were able to match up the wall with it.
I appreciated someone at Viking was constantly following up. The motherboard for the light fixture in the hood was a little busted and then, we had the oven situation. There were just little things, nothing that prevented me from actually using the range. Someone from Viking was on top of it and asking if the service providers were doing what they need to do. And even though the providers weren't always as responsive or fast, it was nice to know I wasn't getting forgotten either. The appliances are great and we're happy with it. If I were to have one wish on it, it would be to have one burner that was smaller. A brighter light in the oven as well because even though I turn the light on, I can't see in the range that well.

It's Viking's desire that you continue to enjoy the quality we've put in place for our customer's, Thank You for your support.
Reviewed April 22, 2023
Our Viking Range has been working great. I love cooking on it. I like that it has one flush top, so I can just move all my pots and pants around wherever I want without really having to lift them.

This brings us great joy knowing the quality of our products is in such high regard. Thank you for your comments.
Reviewed April 22, 2023
We had a problem with the gas oven. It would heat up then lose heat. I called Viking and they were very easy to work with. They initiated the request. The repair vendor from Salt Lake contacted us right away and they were fantastic. They looked at it and found that there were some micro holes in the burner in the oven that had not been completely drilled out so the gas was not moving through the burner. They ordered a new burner, and it's perfect. We also had a little problem with the refrigerator freezer. There was a rubber gasket on the freezer drawer that looked like it was damaged in transit so it didn't create a seal. We went through the same process and it was replaced. We're very satisfied.

It is refreshing to hear you are satisfied with your Viking unit, thank you for expressing such loyalty.
Reviewed April 15, 2023
I had a previous stove by Viking that lasted 30 years so I was very happy with it. It was built like a tank. This one has a little more finesse. The quality of the range is good though I expected slightly more out of the burners. The flame on it doesn't seem as big but I don't have any problems cooking or doing anything with it. I'm happy with the oven but the simmer features are hard to adjust and a little bit counterintuitive. So with the burner, it goes from high to low. So you would think that if you wanted to put something on simmer, you would go past low. I have a Thermador in a different house and that's how you do it there. But with the Viking, you have to go all the way back to high, and then past it to get into the simmer feature. I find that a bit disappointing, especially for a stove that's priced that high. Other than that, everything else is good.

It is refreshing to hear you are satisfied with your Viking unit/s, thank you for expressing such loyalty.
Reviewed April 14, 2023
A Viking range is a fairly notable piece of kitchen appliance. I saw it at Best Buy and I asked a couple of questions about it. They answered my questions. It was on a really good sale so I went ahead with it. The range had to be installed and that process went fine. This is my first six-burner stove and I enjoy being able to cook multiple things at the same time. I also like that the oven heats up fairly quickly. One thing I don't like is that when I preheat the oven, it doesn't make a noise to let me know it’s ready.
That aside, the range is a good piece of equipment. It heats quickly on top of the stove and in the oven portion. Also, I didn't find it more cumbersome to clean than any other stove I’ve had. No stove is fun to clean. There are more burners and there are more crevices to get into. When I do a full deep clean, it usually comes out very easily and I haven't had any issues getting it to go back in too.

This brings us great joy knowing the quality of our products is in such high regard. Thank you for your comments.
Reviewed April 13, 2023
I absolutely hate the Viking range. I've had six service calls since I moved in. For the first call, as soon as the oven went on and started to heat, it would do this big bang. They came and fixed it. Then the next one was Thanksgiving, the stove went completely off in the middle of cooking. It wouldn't hold the temperature. Then they just came yesterday because I can't broil. But getting the service tech has been very easy. I call and they apologize. They come and they fix.

Thank you for letting us know of your experience. We deeply apologize for ALL areas of concern. In careful review we're pleased however, to see issues have been addressed with the unit being serviced. While we do not anticipate any further service , please reach out to Viking should the need arise. Thank you.
Reviewed April 13, 2023
My husband likes the Viking gas range that has the outer ring and the inner ring that comes with fire, and that's what we got. We came from a JennAir gas range and I didn't have problems at all with that. From the moment that we installed the Viking range, I've had an issue which they've come out to repair already. But when I go to turn it on sometimes it doesn't turn on. It would just tick, tick, tick until it catches the fire. So if I was in a rush, I would just do it with a lighter. But I spent $14,000 on a range and that was the last thing that I wanted to do.
When I spoke to somebody from the Viking repair department, they explained to me that that was happening because of a little spark thing and that would have to have been adjusted. When the repair person came, they told me that it was something else that needed to be adjusted or fixed or replaced. But the problem is that it's funky. So when they were here, it’d click on. And when they changed the piece, it did work for three weeks perfectly. And now it started doing it again and I hate having to turn it on with a lighter when the issue happens to me. But other than that, I like the look of the Viking range and I love the light on it at night when I turn it on. When we have guests over and we're having a party, the lights are dim and the lights on the knob look beautiful.

Our customers expect the very BEST and we work hard to ensure those expectations are met. Thank you for accepting nothing less; we appreciate YOU as a valued member of the Viking family.
Reviewed April 12, 2023
Viking is good and has professional quality. I have their 30-inch range in my home and I like the quality of it. It's well-made. It has a gas stove and it's stainless steel. It has five burners and a large oven. One thing I don't like is it doesn't register the right temperature in the oven. If I set it at 350, it'll go to 450. I have another thermometer in the oven to check it and things bake too hot. I probably need to have them come out and check it. Another thing is when you look through the oven glass, the glass is too dark and it's hard to see in there. Viking should make the glass lighter. Without the light you can't see in there at all. With the light on, you still can't see clearly see what's in there. Other than that, the range is fine and the upkeep is simple.

Our customers expect the very BEST and we work hard to ensure those expectations are met. Thank you for accepting nothing less; we appreciate YOU as a valued member of the Viking family.
Reviewed April 12, 2023
I'm not crazy about the oven. It's kind of disturbing the way the gas turns on and off to maintain the heat and I'm still getting used to it. Also, a self cleaning feature would have been nice. Other than that, I like the stove a lot. It was nice cooking on gas after cooking on electric for so many years.

Thank you for allowing Viking into your home, we appreciate you as a customer.
Reviewed April 12, 2023
My Viking Range got delivered with a broken foot. Viking sent out new feet. The range is top quality. I like all the baking options. I can put it on convection or non-convection.

Our customers expect the very BEST and we work hard to ensure those expectations are met. Thank you for accepting nothing less; we appreciate YOU as a valued member of the Viking family.
Reviewed April 12, 2023
We did some research, and we felt like the Viking range would work best in our kitchen. All the reviews are so wonderful, and we wanted a more commercial style kitchen in our house. My husband ended up calling the local store and they worked it out. They were wonderful. As far as the range, I love the quality. I do a lot of cooking. It has cooked a whole bunch of food for church the other day. So, it's working great. The only thing is we have a 48-inch range and I wish it had a 24-inch griddle with four burners. I got the 12-inch griddle with the six burners. I really like the convection, how evenly it bakes and so much space. It's so lovely. It's different than regular everyday ranges. The amount of power it has and the versatility are wonderful.

We are thrilled to hear Viking is helping you to enjoy your kitchen, we appreciate our customers. Thank you.
Reviewed April 12, 2023
I bought the Series 7 range. It has very good quality. I like the burners and the convection. But the grill and griddle can be worked on a little more. It holds a lot of grease and catches a lot of dust. When I turned on the three front burners, if you're standing in front of the range, the flame gets larger on the back side, and not all the way around. I've got to turn off and on my smaller oven on the 48-inch four times before it would hold and keep heating. So I talked to the residential guy, Chris, and he gave me one of the repairmen. But overall, the range is an awesome appliance for the professional chef at home.

As always, it warms our heart to know we've made life a little easier in our customer's lives. Thank you for placing the Viking brand in YOUR home.
Reviewed April 12, 2023
The range was installed in November and everything seems to be fine.

Thank you for allowing Viking into your home, we appreciate you as a customer.
Reviewed April 12, 2023
There wasn't a lot of ranges in stock at the time. Even though the Viking range was more expensive than I was gonna spend, it kinda worked out with the free dishwasher. I don't cook a lot, but it's been fine for what little cooking I do. I always had electric. But then I was told that gas was better and I really like it. It's faster and it has more even heat. The oven is very easy to clean because I can take the grids off. I really like that. I like the little lights that are around the knobs. It's very pretty. I use it as a night light. I've used the range since September and I'm very happy with it.

At times it takes our breath away to hear how our customers remain so faithful to Viking. Thank you for placing your trust in the quality of our brand.
Reviewed April 12, 2023
We bought a six burner, 36-inch, LP fueled range. It's got the great simmer control, and a convection oven. It's total badass. Also, the dealer was great. They're a local outfit. They were very accommodating. I'd absolutely recommend Viking. They are by no means the cheapest. But if you really like to cook the way I do and and bake, it's definitely worth the money.

It warms the vessels of the Viking heart to know WE have met your family's desires in a range; as we continue working hard to make a difference. Thank YOU for trusting VIKING.
Reviewed April 12, 2023
I know I bought the freestanding range, but underneath the range itself, where the removable front panel is, is a bunch of wasted space. I'm not super thrilled with the quality of the griddle grill accessory either. It was very difficult and it took many months to even get the first one I ordered, then it came in completely chipped. So I ordered another one in January, and I've only had it for three weeks, and it also was chipped. I have repaired the chips myself with grill paint. I haven't used my Viking range to its full advantage yet, but it's really expensive, and there are comparable, if not better, dual fuel options out there.

Thank you for letting us know of your experience. We deeply apologize for ALL areas of concern. Please reach out to Viking should the need arise. Thank you.
Reviewed April 10, 2023
I associated Viking with made-in-the-USA products and that was what led me to look at them for our new home. We like the upscale look and feel of the products. We got a range, dishwasher, microwave, and refrigerator. Given the price point plus the rebates, we were comfortable with what we were paying for. We got our range sometime in December-ish and I like the overall aesthetics. It looks really cool and high quality. I'm familiar with Wolf and Sub-Zero products and the price point for those is higher. I was pleased with the range of quality of the Viking range that we got for the price. The quality seems to be on par.
We really like the range but we're not huge fans of the rest of the Viking products. In our prior house, we had a Thermador Dishwasher. Compared to that, our current dishwasher feels flimsy. You can tell the quality isn't quite there. The products are Viking branded but they're not necessarily made by Viking is kind of the vibe that I got. With the issues that I have raised, customer service was very helpful. Sometimes, replacement parts are not available. With our refrigerator, we had to have it replaced twice already. Their service techs came out three times and they're still waiting on a part.

Thank you for letting us know of your experience. We deeply apologize for ALL areas of concern. In careful review we're pleased however, to see issues have been addressed with the unit being serviced. While we do not anticipate any further service, please reach out to Viking at 888-845-4641 should the need arise. Thank you.
Reviewed April 9, 2023
I've enjoyed cooking on the Viking range. It's high heat, so things boil fast and sautéing is fast. The reaction time from on to off is immediate and it has a big work surface. I have an 8-burner so I'm limitless, it's wonderful. The oven is a little small inside but other than that, it's great.

It's truly humbling to hear from start to finish you are more than satisfied. Thank you for giving Viking the chance to continue providing excellent service and quality.
Reviewed April 8, 2023
Size was important to us and the Viking range could fit in a residential home. Also, it has an automatic start for the stove -- the convection part of it -- and has a feature to turn on and off convection so I can control the heat much better. It heats up much faster and more consistently when cooking and it's easier to clean. It doesn't have a self-cleaning feature, though, which was a little bit of a disappointment. Viking is worth the quality and the experience. It changes cooking styles in a positive way.

As always, it warms our heart to know we've made life a little easier in our customer's lives. Thank you for placing the Viking brand in YOUR home.
Reviewed March 31, 2023
The Viking range looks great. The electrical portions of it work and it's nice touches how each dial lights up. That's neat. Part of the reason we went with Viking versus the other ones was because, at the time, there was a rebate. That was a big incentive for us. So far, we're happy with it. There is one issue that we're having though. Our Viking hood is loud. When we start it off, it's quiet. But as we get higher in terms of the speed, it gets loud and it seemingly shakes.

Thank you for letting us know of your experience. We deeply apologize for ALL areas of concern. Sounds like a servicer needs to come out and look at the unit. Please give us a call at 888-845-4641 option 3 and a representative will be glad to assist with the issue you are having. Thank you.
Reviewed March 30, 2023
We got the four burner unit with the oven and it works great for what we use it for. Viking's burner control is much better than the Fisher Paykel that we had. It has much better flame and temperature control. The cleanup instructions are straightforward. It's easy enough to take and do. The only recommendation that I have for them is they should have the top available in stainless steel or in black 'cause I would have got it as stainless steel. Black shows everything. Everything that's on it is extremely visible. I also had talked to a couple of different people because we had ordered and had to reorder those side components and those flatback splash guards for it.

Viking makes every effort to listen and hear what our customer's want, which is our foundation for newer and improved models. Thank you for being a part of what Viking is building.
Reviewed March 29, 2023
We had to order the Viking range from an out-of-state company but it was a very simple process. However, within the first couple of months, I had to have it serviced twice. Comparing it to the older model, it doesn't seem to be built as good. The oven door hinges seem to be an issue. They've had a tech out to repair it and replace the hinges. But I noticed that it's starting to happen again. The hinges on our older model gave it a nice seal. I don't know if these are supposed to be a soft close but it's doesn't close a quarter inch. You have to push it with your hand. Otherwise, the interior light stays on. It's a little disappointing especially on the cost of the range and what you expect from a name like Viking.

Thank you for letting us know of your experience. We deeply apologize for ALL areas of concern. In careful review we're pleased however, to see issues have been addressed with the unit being serviced. While we do not anticipate any further service, please reach out to Viking should the need arise. Thank you.
Reviewed March 28, 2023
I got a six-burner Viking gas range. However, it took three months for it to come in. They canceled our delivery one time because it wasn't in stock. But it has very good quality and has a lot of room. It's also the best stove I've ever had.

This brings us great joy knowing the quality of our products is in such high regard. Thank you for your comments.
Reviewed March 25, 2023
We like that the Viking Range is dual fuel. We like the gas hooked up, the electric range, and the power of the Vikings. It's a powerful stove. I also like that it's a convection as well as a regular oven. We'd recommend it.

It warms the vessels of the Viking heart to know WE have met your family's desires in a range; as we continue working hard to make a difference. Thank YOU for trusting VIKING.
Reviewed March 19, 2023
I love my Viking Range. We replaced an old one with a new one the recent purchase, and this is so much better. The specific improvements that I've noticed are the fact that there are continuous grates across the top. Wonderful updates. The controls are also really good. They're really well organized and set up.

Thank you for allowing Viking into your home, we appreciate you as a customer.
Reviewed March 19, 2023
The reps at the place where I bought the Viking range were very helpful. However, the process of delivery and set up was unsettling. We're in our 70s so we did not move out our old range to see what kind of connections we had. When we ordered the Viking range, they told us they needed to know if it was three-wire or four. From the manual you could tell it was four. But what we originally had was a hardwired dual fuel range from Dacor. We had to then get an electrician to come out and change that so that we had an outlet for the guys to have the Viking range plug in.
They had a two setup thing. A truck would come with the new range, and the person to install the range would show up. Then they were gonna take our old range with them. Luckily, that guy that came to install my range was very knowledgeable, and he was able to answer my question about the countertop and the whole bit. The other problem was the gas line. It had to get moved which we also didn't know about. I luckily asked when they came and delivered and realized they couldn't install it. I asked them to check out my countertops because my Dacor was a slide in that went over the countertop, and the Viking doesn't. That meant I needed to get my Cambria countertop people back there to finish a cut so the Viking range could slide in all the way. The range was out in our garage for quite some time. When they finally got it installed, I didn't get all my racks. I got two left side racks and not the right side. I had to wait for that. That was unnerving.
I like that the top cleans well compared to my old range. I like the surface underneath the racks. It's a very easy to clean surface. However, I was told that Viking had tutorials on their website so I could take lessons on how to use it. Those don't exist anymore. I still don't understand when and why I want to use the convection, and why do I want to use a high or medium or low broil. It would have been nice to have those tutorials 'cause that was one of the things that sold me on buying the Viking.

Our customers expect the very BEST and we work hard to ensure those expectations are met. Thank you for accepting nothing less; we appreciate YOU as a valued member of the Viking family.
Reviewed March 18, 2023
There was a backorder on the Viking range for about ten and a half months and the day after it was installed, I noticed that the dial wasn't spinning smoothly and then, that led to a bigger issue. So, I now have a service request out for it. The person is coming in a week or two. The range is expensive but the quality is good. I like that the drawer slides out and it's of a sturdy built.

This brings us great joy knowing the quality of our products is in such high regard. Thank you for your comments.
Reviewed March 18, 2023
When I received my refrigerator and it got installed, there was a mark down by the door on the front side, which I took pictures and sent Viking. I sent them to them. They sent out a tech, had that changed over. I was disappointed about my refrigerator because why would they ship something out like that? Whoever wrapped it had to have seen that. But they were very good about getting it taken care of. It looks so much better.
When I initially went to season my griddle, it was extremely difficult. I did what the instructions require that you do in order to season it prior to using it. I talked to a couple of people. They asked me to send pictures. I did. I spoke with one of their techs that came out that changed my door on the phone about it. I told him someone was coming, and he said, “Just get him to take pictures of it.” He did that, and he submitted the pictures.
I never heard from anyone, and I've been doing follow-up calls, so I just decided, “Maybe I just need to purchase another one myself to be done with it, to get it the way that it should be working.” Once I did that, the lady was very nice on the phone with me. I told her my situation and she told me that it was under warranty and she could replace it under warranty. So, they're supposed to be mail me one out, and I'm supposed to receive it through delivery. Other than that, I love Viking to invest the amount of money in the appliances that I have.

Our customers expect the very BEST and we work hard to ensure those expectations are met. Thank you for accepting nothing less; we appreciate YOU as a valued member of the Viking family.
Reviewed March 18, 2023
The refrigerator always worked. But the dishwasher did not. They couldn't even turn it on when we got it. And the stove was not immediately available. That came later. And when that came, the left side burner works, but the right side did not work. It's an electric stove. The microwave was installed and the installers left it. It was mounted above the stove. When I tried to use it the first time, it went on fire. Smoke came out of the unit. All I had put in there was to test it, because I wouldn't use it. I put a glass of water in there and it smoked up. So, Viking replaced the microwave.
I already waited 10 months for that stove. And they told me it would take another 10 months to get a new stove. So, Viking put an order in for it. But in the meantime, I put a service call into Viking, and they came and fixed it. It took two visits. They came and determined that it was some type of electrical component. Now the stove, the new microwave, and the new dishwasher all work. Viking can try and get things done sooner. But it's probably a supply chain thing.

Our customers expect the very BEST and we work hard to ensure those expectations are met. Thank you for accepting nothing less; we appreciate YOU as a valued member of the Viking family.
Reviewed March 18, 2023
All the appliances we have are Viking. The products look great. People come over and say, "Wow, Viking." It's like Bentley or Mercedes. We spent more than $25,000 on these equipment over the time period. I own a Viking side-by-side, 48-inch refrigerator, a Viking dishwasher, a Viking microwave. However, I've had nothing but problems with my oven. I bought it in 2016 for $12,000. The double oven has a temperature issue. It shuts the machine off after 10 minutes, 20 minutes. You can never cook a turkey. You can't cook anything longer than an hour in it. Since 2016, I spent more than $2,000 and went thru five different vendors that were given to us by Abt, by Best Buy, and by Viking. Everybody else could not fix it and had a different opinion on what needs to be done. I went as far as to even upgrade the gas line. We even had them to come out and do a pressure test.
I called up Viking and told them to come pick it up. It got low hours on it. I haven't even used the griddle on top of it. Then I went online realized there's a recall from Viking for a temperature thermostat on the Viking 48 ranges. I called up Viking and said, "You have a recall on 2014, 2015, 2017, 2018, 2019, 2022. But you didn't do a recall on 2016. Why?" Last year, finally, this guy came out from Viking and I spent another $500. He fixed it. The oven seems to be working right now for the most part. I still have to put other thermostat things in there to make sure that it stays at 350 or whatever the temperature needs to be at.
The microwave is awesome. But the dishwasher doesn't clean properly. It doesn't seem to go through the cycles that well. They wanted you to pitch it like a good quarter inch from the front to the back. If you lose that pitch at all, the machine doesn't wash your dishes. It just leaves all the water in the bottom of the thing. It's a very finicky machine. The stainless steel refrigerator is the best thing that's ever happened, except for the ice maker keeps breaking. You use the door to get the ice out but it won't come out. It's always a problem. We replaced the ice maker twice already, but still it doesn't work properly.

Our aim is to be here to iron out any/all wrinkles, our customer support team will be here for you. Thank You for your smooth transition into Viking.
Reviewed March 17, 2023
We bought a Viking range for our house in Georgia that a local distributor from Nashville had in stock in the store. We needed a propane which isn't one that's typically needed in Nashville so, we had it transported to Georgia from Nashville. The experience has been great and the only issue is the flames are not quite even. Nobody wants to service it yet. It’s new and they didn't install it. We're hoping sometime this spring, somebody will want to service the range. But otherwise, it's beautiful and awesome. The ovens are consistent. They get hot fast. It’s the same with the burners. It doesn't take long to boil water or cook anything. It's definitely a professional grade, controlled type of flame, which is good. It's just a little unbalanced on a couple of them, but those can get tweaked once we get somebody out here.
When you're spending over $10,000, you gotta be a little more careful. Viking ranges are durable and heavy-duty. It doesn't feel plasticky and the features are nice. The best feature is the bottom part, inside where the burners are. It's all one flat surface so you can clean it all versus having to deal with all those grates on the bottom side. You can wipe it out easily from spills or grease

This brings us great joy knowing the quality of our products is in such high regard. Thank you for your comments.
Reviewed March 17, 2023
I have three Viking products. The hood’s awesome, and the range is really nice. They had to adjust one burner that had something going on with the igniter, but it wasn't a big deal. It's fine now. I love my range. On the other hand, I'm not 100% happy with my microwave and it could definitely use some improvements. It's got some issues right now where Viking has been out once to fix it. They adjusted the door and my microwave comes on. However, every time I use it, I have to make sure I push the top corner of the door, or else it doesn't cook.
I understand stuff happens, but I have other people at the house that were like, “Isn't that brand new? That's Viking. What's going on with that thing?” Unfortunately, I have to schedule Viking to get out there again, and it's hard to get them to come back out. Another thing is, they should think about having the buttons to light up. My unit is an under counter microwave, so it's waist high. I have to lean down and there are no lights on it. Unless you have bright lights in the kitchen, you can't even see it. The keypad is not illuminated.

As always, it warms our heart to know we've made life a little easier in our customer's lives. Thank you for placing the Viking brand in YOUR home.
Reviewed March 17, 2023
We were very happy with the salesperson, Jason at AA Kitchen Appliance. He was very knowledgeable, easy to work with, and guided me through the good and the bad and what would work best for us in our particular situation. We bundled and bought three Viking products, and the contractors that did our kitchen remodel did the installation.
My husband uses the range a lot and the oven is really good. It's an amazing range, and I like the way that it looks. It's also high quality, and we're very happy with it. On the other hand, we had an issue with our dishwasher. I called the vendor that we purchased through and they immediately sent out a technician. He was able to fix it and there was no charge. Whatever the network that Viking utilizes, it's really good. Overall, I would tell people to buy the best products they can afford and I would highly recommend Viking.

We are thrilled to hear Viking is helping you to enjoy your new kitchen, we appreciate our customers. Thank you.
Reviewed March 14, 2023
I don't have anything bad to say about the Viking range, but I'm not happy with the place that we bought it from and what we had to go through. We bought them from Pacific sales. We called them for the service when there was something wrong with our stove. They sent us the wrong techs at first and they sent us another series of techs and another series of techs, then they sent the same one again. Finally, I got ahold of the manager at Pacific Sales who has the worst customer service by all means. There's a company called Executive Appliance, and they're the only ones that are supposed to be working on Viking ranges and Sub-Zeros and the higher-end brands. So, then they sent one of their people out. The guy right away said, “This stove needed to be replaced from day one. I don't know why they never did that for you.”
When I talked to the guy from Pacific Sales about that, his first response was, “Oh, well, the stove is more expensive now.” I was sitting there and I was like, “Why does it matter how much the stove is now? That's totally irrelevant because I've purchased every warranty possible for this stove.” Also, I had told them before that this stove needs to be replaced because it's completely damaged. The frame is damaged, and the door doesn't close on the oven.
I don't have anything bad to say about Viking, I just think that Viking should have their own store in the Southern California area or California in general. I love Viking because my mom had a Viking stove, then when I got my first house, I bought a 30-inch Viking stove. Now, I got my new house and I upgraded to a 48-inch Viking stove. I constantly upgrade and I spent a lot of money on my stove. I'm just disappointed with the people that are selling their brand.
We cook a lot. So, the Viking was the kind of range that we wanted. I wanted a bigger range that has more burners on top of it, so that way, we have more room. A lot of our cooking involves starting the stock. So, I can start a stock pot going on one corner of the stove, and I could be frying onions on another part. The amount of space that's on the top of the actual stove is really good.

Thank you for letting us know of your experience. We deeply apologize for ALL areas of concern. Our customers expect the very BEST and we work hard to ensure those expectations are met. Thank you for accepting nothing less; we appreciate YOU as a valued member of the Viking family.
Reviewed March 13, 2023
Viking has given us more trouble than our lower grade appliances. We've not only had issues with the range, but we've had issues with the dishwasher as well. I think the dishwasher was an installation problem. I can't use it. It's leaking. With the range, when they first came to install it, that first inept installer refused to install it because he said I’ve got all the wiring on the back and he didn't understand it. The appliance store that we bought it from had to send another installer out. When they went to install the range, it would not fit into the countertop that was cut though I had given specs. But that installer was great. He made it work. He had to cut out some of the granite.
However, when we went to go to turn it on and off, the light wouldn't come on. We thought it was a light bulb issue. They ordered a new light bulb. As we checked out the range more and started using it, the fan was loud. When he came back to replace the light bulb, we told him about the fan. Also, the light bulb still didn't work. He had to order a new fixture to put the light bulb in. He listened to the fan and agreed it was too loud. They ordered a new fan. We waited a while again. He came in and installed the fan and the fixture. The light works now. The fan is quieter, but it still makes a humming noise which I've never had happen before with any range that I've ever owned.
I decided to try the self-cleaning system on the oven. When I ran it, it went for a long time. It was almost three hours. But I looked it up and it said that it goes for three to three and a half hours so I just let it run. When I walked back in there, it was off. I opened it up and heard this noise. The entire glass inside of the door had shattered. I contacted Viking and supposedly, they're coming out May 3rd. But I've been told two different things - replace the glass or replace the door. The last person I talked to said that they decided it was better to replace the entire door. I told them that I feel like I have a lemon. It’s had too many issues within a four-month span. I told them they need to replace the range. They're going to try to do the door first and I'm going to go along with that and see what happens.
Reviewed March 12, 2023
The convection oven and the heat from the burners are good. I like the stove, but there are some feature it doesn't have. There's no timer or temperature gauge. We also had a problem with the hinges we had to get replaced. It took a long time to find somebody to come out to our house and fix it. But once they got somebody, it was okay.

It is refreshing to hear you are satisfied with your Viking units, thank you for expressing such loyalty.
Reviewed March 11, 2023
Viking, unlike some brands, had the full line of everything we wanted from dishwasher, to stove, to refrigerator. We could go one brand across the entire kitchen. They also always seem to score very high when people rate them. My wife is a huge baker so we ended up buying two Viking stoves side by side because she wanted two full sized, 30-inch stoves to be able to bake in. We had to get them converted from natural gas to propane. My builder had somebody come in and do it originally, but they did the ovens improperly so we weren't able to use the ovens for a little while. We contacted Viking and they sent somebody right out. That person knew exactly what was wrong and fixed it perfectly for us. My wife loves how the ovens bake and the consistency in temperature.

As always, it warms our heart to know we've made life a little easier in our customer's lives. Thank you for placing the Viking brand in YOUR home.
Reviewed March 10, 2023
The range cooks quick and it's got a lot of room. I could do a lot of cooking with it and I like the power boil on the one burner.

Thank you for allowing Viking into your home, we appreciate you as a customer.
Reviewed March 9, 2023
The range works and it looks nice. When one of the burners didn't work, Viking sent somebody to fix it. So that was good customer service. I'm happy with the company.

It is refreshing to hear you are satisfied with your Viking unit, thank you for expressing such loyalty.
Reviewed March 8, 2023
Using the range is great. It's simple and it does the job. My favorite feature is the ability to get precise heat control. The only issue is one of my knobs for the range is hard to turn. When I use that one, I've got to finesse it and it’s choppy when I turn it. But the rest of them turn smooth-like-butter smooth. I reached out to the guys who installed it to see if they noticed when they installed it and they said that they didn't. It's an annoyance when you’re spending the money for a Viking but I just let it go.

Providing superb customer support is just as important to us as the manufacturing process. If you are still having this issue, please give us a call at 888-844-4641 option 3 and we can see about getting a servicer out to take a look at this issue.
Reviewed March 4, 2023
The range was great. It had a small leak when we first started it and then the warranty department came out and took care of it right away. I really like the all-over easy usage of the range. I'm a gas person, so I like that. I like Vikings and I would recommend them. I have the entire Viking appliance package.

It's truly humbling to hear from start to finish you are more than satisfied. Thank you for giving Viking the chance to continue providing excellent service and quality.
Reviewed March 3, 2023
I have the Viking range with the higher power burner in the front right versus the other three. And I like that feature. But I need to schedule warranty work. When the oven is preheating, it always stays right under where that preheating temp would turn the preheating light off. Other than that, everything’s great. Everything is quality built. The stainless steel is good as well as the burners. That's what you expect from a higher price range essentially.

It is refreshing to hear you are satisfied with your Viking unit, Thank you for expressing such loyalty. If you are needing service, please give us a call at 888-845-4641 and we can get a service call dispatch.
Reviewed March 2, 2023
Our Viking range was purchased by the builder of our house. They got it through a dealer, Aitoro in Connecticut. The gas range has been great. We have an electric oven as well and a side oven. That one cooks too hot and a little too quickly. It's probably a common problem with electric ovens. They don't cook as evenly as gas. On the whole, the range is consistent and it works as we wanted it to. The bar is pretty low. We haven't had issues with Viking ranges but we've had issues with every other appliance that Viking has made.

It's Viking's desire that you continue to enjoy the quality we've put in place for our customers. Thank You for your support.
Reviewed March 2, 2023
The Viking range is solid and it's easy to clean. The way the stove is laid out, I don't feel like food gets lost in cracks and corners where I can't get it out, which is important. Also, I love the versatility of all the burners and the ovens. I like the look of it and it performs well. I love my range.

This brings us great joy knowing the quality of our products is in such high regard. Thank you for your comments.
Reviewed March 2, 2023
I had a stove delivered and it was damaged. Then, the second stove, which I have in my possession now, has to be replaced because the light on the top of the stove never goes off. It indicates that there's a hot surface on one of the burners. I'm waiting for a third stove coming my way sometime at the end of April, beginning of May.
This all started in August of 2020. We waited about 15 months for the first stove and then we waited four or five months for the second stove. I love the stove. It works well and it cooks fantastic. But I'm not sure the quality is there yet. I'm not satisfied yet. Hopefully, the third one will be a charm but for the amount of money that we spent on the stove, the quality should have been there from the onset.

Thank you for letting us know of your experience. We deeply apologize for the delay in product. However, many delays occurred with all manufacturers due to COVID. We regret the experience.
Reviewed March 2, 2023
We recently had a remodel to our house and we were looking at upgrading appliances. We went to the showrooms and we really liked Viking - the prices and the rebate that they were offering. The quality of the range is good but one of my burners lost a little bit of the coloring. They said it's normal wear and tear but those are the back burners I never really used. It's odd to me. They sent me something on how I should clean it but the issue is not a cleaning thing. But overall, I like how the range works and how it looks.

Thank you for allowing Viking into your home, we appreciate you as a customer.
Reviewed March 2, 2023
We've had serious service issues with all our appliances. We had an issue with the range knobs that were sticking and not working properly. We have a griddle that they've been out now four times to try to fix, and it's still not fixed. It's been out for three months. Middleby Residential has been a challenge. They're the second party that does the servicing for Viking. Then they send out to a third party, which is a local technical company called Island Appliance. Island Appliance has been responsive. They pick up the phone. But with Middleby, not so much. The communication, follow-up and scheduling have not been good. But the range is a professional product, which is why we bought it. It works great. If I had to go back and do it again, I might have bought the electric version of the oven so that we could have a timer on the oven because it's all gas.

Reviewed Feb. 27, 2023
We purchased a new Dual Range by Viking, it took 3 months to arrive, within the first few days we realized that the door didn't work, the oven was 50 degrees off, the burners start flickering on Med Low, and go out on Low. I have been cooking on gas for forty years and have never had this problem. The Range door hinges must be replaced, the problem is that the hinges are substandard, which is the problem with the door, thus the temperature loss. We know that the hinges on our very expensive range is poor because our independent installer told us they are, therefore this will happen again, at any time. The Range also has no built in temperature control, in other words, you don't know what the internal temperature is on this 7 thousand dollar range!? We asked the Appliance Store to exchange it, they refused, saying Viking refuses to exchange any range, any appliance.
I called Viking this morning, expecting to be treated courteously, instead I was met with an antagonist, rude Customer Support person, Cindy, who informed me that Viking refuses to exchange any appliance and to "fight" the Appliance Store! Now, I am committed to exposing Viking for the poor quality, poor corporation that they have proven themselves to be. I explained to this person that in Florida we have The Lemon Law, and this person told me it was not a lemon but a "mistake" that was made? This is incredible to me that a Corporation would be so unhelpful, so negative to a customer, and who basically told me, "If you aren't happy, too bad, that's between you and Mays Appliance Store, and no we won't exchange it, because we can fix it with substandard material that we used in the first place." My honest God fearing advice is Stay Away from Mays Appliance Store and Do Not Buy a Viking product! Thank you.
Reviewed Feb. 25, 2023
When I would contact Viking through email, they were very sweet and responsive. My range is perfect.

Providing superb customer support is just as important to us as the manufacturing process. Thank you for the acknowledgements we appreciate YOU.
Reviewed Feb. 24, 2023
My Viking range is very good.

This brings us great joy knowing the quality of our products is in such high regard. Thank you for your comments.
Reviewed Feb. 24, 2023
This particular Viking range that I got has two ovens and six burners and a griddle. So, it has everything that I wanted. It looks very nice and I really like the two separate ovens and the different burner outputs. I love having the one that has the high BTU output for frying chicken and then the simmer features are nice on all the burners. I love the way it cooks. I have contacted Viking a couple of times concerning the infrared broiler. When I first got the stove, the infrared broiler wasn't working. It comes on if I turned the oven on first and it was hot inside. The broiler would come on, but if you tried to turn it on from cold start, it would not work. They came and did a couple of adjustments and thought that might do it but it didn't. The guy left, and I tried it later and it was doing the same thing. So, I called them back and then they came. They replaced the broiler element.
I love the range and I love to cook on it. I was cooking on a four-burner range before and now I can cook meals in a fraction of the time. The other thing I really like is when you use the ovens, there's very little heat that you feel when you're standing in front of it. So, you can have the oven on and still be cooking on the burners and you don't get overheated. So, I like the insulation of the doors. It's really great. It retains the heat really good inside. It probably uses less fuel because of that.

Our customers expect the very BEST and we work hard to ensure those expectations are met. Thank you for accepting nothing less; we appreciate YOU as a valued member of the Viking family.
Reviewed Feb. 24, 2023
I've had Viking before. I have it in a different house. This is the second time I've had a Viking range. The quality of the range this time around is not as good as it was 15 years ago. We had problems with the door and the fan. We also have issues with the actual simmer. When you try to just put it on simmer, it's not very easy to get it to simmer. It's still pretty strong. I have induction at the other house and it's fantastic. This is gas, and I like it but to put it on simmer is much more difficult.
The delivery took a long time. It took eight months. It wasn't a surprise. We had discussed it. I didn't think it would be that long. Then, when it got here, it was a production. When it didn't work properly, I had to wait over a month to get the door fixed. We had to prop it open with a chair. That was not fun. I bought all Viking because I know the quality is excellent and I'm delighted with the dishwasher and the refrigerator, but the range has been a disappointment. They need to improve on the quality of the range. They were understanding, but it wasn't easy to get somebody out to fix it. It took quite a while. It's been one thing after another, so I was disappointed. But the range works. It heats up nicely and it's what I expected.

Thank you for letting us know of your experience. We deeply apologize for ALL areas of concern. Our customers expect the very BEST and we work hard to ensure those expectations are met. Thank you for accepting nothing less; we appreciate YOU as a valued member of the Viking family.
Reviewed Feb. 24, 2023
It took 15 months to get my stove from Viking. There was no explanation. I was very disappointed. Any explanation would have been fine. I reached out to Viking, and I got no response from them. I wanted to cancel my order, but I was told I couldn't do that. I was pretty frustrated, but we finally got it. I got a dual fuel, gas top, electric oven in bay water blue. The purchase went fine, but getting it was a nightmare. They had no information other than it should be here soon. We were building a new home and we didn't find out until 30 days before our close date that we would not have a stove. So, we had to figure out what to do so my husband could move into the house. I probably wouldn't buy another one based on that experience. So, it would be our last purchase.

Thank you for letting us know of your experience. We deeply apologize for the delay in product. However, many delays occurred with all manufacturers due to COVID. We regret the experience. Please contact our customer support team if you need service assistance 888-845-4641.
Reviewed Feb. 24, 2023
So far, so good. The Viking range works which is what I like. But get your wallet out because it's very expensive. Also, they had a rebate at the time that I bought the range but I haven't gotten a rebate check yet and it's been months. I have to call them now to find out what happened to that rebate check. If they're gonna offer a rebate, they gotta pay the rebate.

Our customers expect the very BEST and we work hard to ensure those expectations are met. Thank you for accepting nothing less; we appreciate YOU as a valued member of the Viking family.
Reviewed Feb. 24, 2023
I love Viking. They think things through super well. The range has a nice design, very effective to use and doesn't have a lot of glitz and glamour beyond the things that you want. So, it's a well-engineered product. I've had Viking products for many years. I'm 67 years old so I know it's the best of the best. But the customer service was not that good in that they could never tell me any tentative dates on shipment. They would just say, "When it ships, it ships." So it makes it a little hard to try to schedule to get the old range out and do all of the other stuff when you're not sure.
I bought the range through an online retailer and they had arranged a delivery and to put it in place, so that all went fine. But the ovens were dead on arrival. Viking was quick about sending a repairman and then, they had to order off parts and boards, and we were without it. So we installed the new one but it was not working. It didn't work for the first four weeks. They put in the new boards. It worked for about two months, and then the ovens broke again. The technician who was the same technician that did it the first time, said that we should just order all the electronics new. So we put in everything new. But the ordering for that took about six weeks. So we've only been using it, effectively, for a little less than two months.
\he defects are all related to global supply chain issues, where they probably are not able to get the quality that they had before and able to get product. So they're having to, in some cases, discount the quality just to be able to get parts. But I still love Viking. We have dishwashers and the exhaust vent range. From an engineering standpoint, it's great.

This brings us great joy knowing the quality of our products is in such high regard. Thank you for your comments.
Reviewed Feb. 24, 2023
I did all my research on the Viking website so I knew exactly what I was gonna purchase when we bought the range. It was very simple and straightforward. I have the big salamander one and I love the broiler on my Viking range. I had to have the top part serviced because it was dented but I was immediately directed towards an authorized service provider and that experience was very nice and well. The experience with Viking has been very positive and the only negative is that sometimes, the temperature drops dramatically. The range has a feature where it throttles down and then kicks back on but sometimes, it throttles way down that it almost turns itself off. It’s very intermittent though. I have an air fryer, so I use that a lot too and I don't use the oven part as much. But maybe there is a problem.

As always, it warms our heart to know we've made life a little easier in our customer's lives. Thank you for placing the Viking brand in YOUR home.
Reviewed Feb. 24, 2023
The first stovetop was rusted. With the second one, the finish is coming off again and it's still under warranty. I'm going through the store where I bought the Viking from and the top is back ordered. So, I'm still waiting on that. I'm not really happy with the stovetop. I wish it was a stainless steel top as opposed to black enamel.

Our customers expect the very BEST and we work hard to ensure those expectations are met. Thank you for accepting nothing less; we appreciate YOU as a valued member of the Viking family.
Reviewed Feb. 19, 2023
I liked the appearance and size of the Viking appliances. They also had a discount and a buy one get one free deal. The distributor, Martin, has been great to deal with. But my experience with Viking was awful. The appliances were not of good quality for the price that we paid. We had to wait a long time to receive the actual range itself and then it had to have been worked on three times. Viking let these appliances leave their facility without checking to make sure that they are working. The range has two ovens. The one oven has never worked. No one checked to make sure that the ovens were working. We've had repair people come out here. It's a 750-pound range and every time someone comes out here, our floor is getting scratched when the range is moved.
Our refrigerator had a lot of hokey parts on there too. The ice machine doesn't work properly and that had to be looked at several times. I would never buy a Viking again. I could've gone to Lowe’s and got better appliances for like a tenth of the cost. On the whole, the quality is just not there. Even though the repairs are being taken care of over four months, every time they send the incorrect part, it's another couple of weeks for me to have to wait. It was a huge inconvenience having to wait the length of time and also to have these appliances not operate or perform in the manner that they should. It’s a disappointment.
Reviewed Feb. 19, 2023
I LOVE the look of my new Viking 48" dual-fuel range. And the massive burners/grates (6 instead of typical 8 for a 48" width). Before you buy, check the inside dimensions of the large oven. A mere 8" of usable vertical space after subtracting 4" from bottom of oven to top of lowest rack. No Thanksgiving turkey, that's for sure. There is a useless storage drawer under the oven that subtracts usable height vs. a "regular" (non-Tuscany line) range from Viking, Wolf, etc. Certainly not like my Wolf double ovens in my old house. In addition, after it was installed, I discovered several fabrication quality control issues (small oven door and oven control knob both loose, big oven slow to heat, cracked grate, non-flat grate), which I hope can be fixed without much ado. We shall see.
Reviewed Feb. 18, 2023
I've owned a Viking for 30-plus years. It's always good with them. They're very helpful. I like everything about the range. It cooks well. I love the open burners because every single burner has a simmer where you can just turn it all the way down to where it can barely keep something warm all the way up to 15,000 or so BTUs. I would highly recommend it and have.

This brings us great joy knowing the quality of our products is in such high regard. Thank you for your comments.
Reviewed Feb. 17, 2023
Viking has great products. But the technology is subpar. I like the dual fuel that it has gas on top and electric on bottom. When we got the unit, the main power boards, the fuses burned out multiple times. We went through four replacement boards before it was finally fixed. Three months of trial and error. They eventually had a different manufacturer or a lot of boards that had a different fuse in it, and it eventually worked.

Our customers expect the very BEST and we work hard to ensure those expectations are met. Thank you for accepting nothing less; we appreciate YOU as a valued member of the Viking family.
Reviewed Feb. 17, 2023
We couldn't our range on Thanksgiving because it would not work on the smaller range of the stove. The first two technicians who diagnosed it said that it was the gas line that was too small. But it was actually too big. It didn't make sense to downsize the gas line from three-quarters to a half-inch. But they still replaced the gas line to a half-inch and we were still having issues with it.
They had another technician come and right off the bat, he said, "I know what's wrong with it. The regulator on this range wasn't adjusted correctly in the manufacturing." So, he made a couple of adjustments back on the regulator, and voila, it started working. I have spent almost $25,000 on appliances and for me to spend all this money and have issues, did we not pick the right manufacturing? It was just problem after problem. Also, I would call in and say, "I just need to get this thing resolved." But it would just lag in there. I was getting frustrated too with customer service on scheduling service techs.

Thank you for letting us know of your experience. We deeply apologize for ALL areas of concern. In careful review we're pleased however, to see issues have been addressed with the unit being serviced. While we do not anticipate any further service, please reach out to Viking should the need arise. Thank you.
Reviewed Feb. 17, 2023
We had a pretty poor experience in getting our range set up. We were disappointed to find out that it was not properly fixed after a recall. We ended up getting it installed and then trying to turn on the oven but it was not working. The element that releases the gas to heat it up was not properly installed and presented a small fire hazard. We were lucky and fortunate that nothing exploded or gave us trouble in the house. The company that installed it did not catch this when they tested the oven. We had two techs out from Viking authorized to fix this. The first tech did not catch the issue. The shipper and the company that we bought it from should have had that taken care of.
Viking communicated that they had already fixed the component that was related to the recall and that issue was unrelated and in a different system. But we can't help that maybe somebody shifted some things around and had those in precarious positions. Also, we got the runaround from the VP of consumer services of Viking. We were brushed off. I should have written a couple of follow up notes with some pictures to emphasize that when we're buying a $7,000 piece of equipment and when we have high expectations from word-of-mouth, we hope that it will be a great experience and not present a risk.
Other than that, the oven has very precise heat. We also admire the quality of it. The food tastes better somehow. With foods that we did before and after getting the range, we can really tell that there's a great quality improvement. Also, we really appreciate that we can use all six burners at once and cook a big hearty meal simultaneously. Make sure your Viking range is installed properly and work with a great installer.

Thank you for letting us know of your experience. We deeply apologize for ALL areas of concern. In careful review we're pleased to see issues have been addressed. Please reach out to Viking should the need arise. Thank you.
Reviewed Feb. 17, 2023
I like my range, especially the range top. The oven turns on and turns off, and then turns back on. I don't get it yet. No one that I know that has them has that experience. But the people that I know have the mixed one. The gas is on the top and electric is in the oven. I have all gas, which is part of what I called Viking for, and they never came. The guy from Tennessee where they are told me that they would call but they never did. I’m satisfied with the experience with Viking but I'm not blown away considering how much I pay for the range.

Our customers expect the very BEST and we work hard to ensure those expectations are met. Thank you for accepting nothing less; we appreciate YOU as a valued member of the Viking family.
Reviewed Feb. 17, 2023
My six-burner Viking range has been fine. The right near burner has a feature that will get hotter faster. That has been my favorite feature.

We are thrilled to hear Viking is helping you to enjoy your new range. We appreciate our customers. Thank you.
Reviewed Feb. 17, 2023
I got a standard strip, stainless steel 7 series. The cooktop is sealed so it's a lot easier to clean up instead of having a drawer where I have to pull out stuff. I like that aspect of it. Also, with the way the burners are set up and how they have the flame coming from the center, it heats everything a lot more evenly. It cooks everything better.

This brings us great joy knowing the quality of our products is in such high regard. Thank you for your comments.
Reviewed Feb. 16, 2023
We compared the Viking range with Sub-Zero, Wolf. It was always, is it Viking or Wolf? The Wolf would have taken us nine months to get the Wolf through Ferguson. As we did more research, we felt that the Viking was a superior range, and particularly when you compare it to some of the other high-end ranges that have all this Bluetooth connectivity and computer chips. The Viking has no fancy electronics at all other than the controls but we're blown away. The quality is unbelievable, every aspect, even the way it was created, the way it was packaged when we undid it. Every aspect of the range is super high quality.

We are pleased Viking was able to accommodate your personal preference. Thank You for allowing us the opportunity.
Reviewed Feb. 16, 2023
We really like the range. It does the job very well. It looks simple but it also is good to clean and maintain. It looks very durable as well. Everything works well. The installation was also a good experience. Some part was not installed properly but it got fixed as soon as we found it.

It is refreshing to hear you are satisfied with your Viking unit, thank you for expressing such loyalty.
Reviewed Feb. 16, 2023
I'm very happy with the range. Also, the Viking reps have been fine.

It's truly humbling to hear from start to finish you are more than satisfied. Thank you for giving Viking the chance to continue providing excellent service and quality.
Reviewed Feb. 5, 2023
My wife always wanted a Viking oven. We went with the electric version and that was the best choice out of the ones that we looked at. The range heats up very quickly. When we bake anything in the oven, it seems to do a better job than what we had before as far as cooking evenly. With the range top, we haven't had a very good experience with other models, leading up to this. I would have thought that the top would have been made of the exact material. But for whatever reason, the Viking top seems to be more resistant to stains and scratches than what we had in the past.
There was a problem with the paint inside the oven and it started bubbling and coming off. My wife wasn't using any cleaners and was just wiping it out with regular Dawn soap and letting the self-cleaning do its job. She called Viking and they had somebody from Haggis Appliance Repair come out and look at it. The tech goes, "I don't know why the paint's coming off. But we'll see what Viking wants to do."
Viking was gracious enough to send us another one and the same thing happened. Not only did that happen, but it got stuff in between the glass doors and in the front window when you are looking in. There were all kinds of drip lines going on in there. We're now on our third one. So far, we've had this for about six months or so and it seems to be fine. On the whole, my wife had to spend a lot of time on the phone getting into disagreements. Not seeing this was taken care of very quickly was a little bit frustrating.

Our customers expect the very BEST and we work hard to ensure those expectations are met. Thank you for accepting nothing less; we appreciate YOU as a valued member of the Viking family.
Reviewed Feb. 5, 2023
The Viking range is good. We had issues with a grounding wire which wasn't connected from the factory. Quality control missed that when they released it from the manufacturer. But other than that, I really like it, especially the way that it cooks and looks. It also heats up pretty quickly.

Our customers expect the very BEST and we work hard to ensure those expectations are met. Thank you for accepting nothing less; we appreciate YOU as a valued member of the Viking family.
Reviewed Feb. 5, 2023
I like the true convection feature on our Viking range. The quality is really good. I just got done baking cookies and I used that instead of the bake because the cookies come out a lot better. So, I've used that for everything. We had a tech come out and he was super nice. A couple of the burners were just clicking and not turning on. One of the burners was fixed, but there's another one that's still doing it. So, we're just waiting for a part.

Our customers expect the very BEST and we work hard to ensure those expectations are met. Thank you for accepting nothing less; we appreciate YOU as a valued member of the Viking family.
Reviewed Feb. 5, 2023
I really like Viking. We had some difficulties with the first one that we ordered. It was attempted to be repaired. Right out of the box, it was defective. They sent some people over who didn't know what they were doing. They took apart the entire range, every single screw, and then tried to slap it back together. They didn't fix it and they left some parts out. Screws were out and a piece of the back was off. So, I was livid because we had a kitchen remodel, and it was not usable. Worse yet, they disconnected the gas and then just left me with a miserable piece of junk. So, it was very upsetting. I put major calls in and the people I spoke to were helpful, although it took a long time to get the approval for a brand new item.
There were pictures back and forth and a lot of phone calls, a lot of tears and angry words from me and my husband. Nevertheless, Viking came through, and they ordered us a new one. However, there was another glitch. They shipped after weeks of waiting. We got it at the height of a lot of shortages. So, they had to remake the item. It was a 30-inch five-burner gas range. Somehow, they plugged the wrong number in and they ordered a 48-inch, which under all the circumstances, if my kitchen hasn't been done with a whole set up for the 30-inch, I would have died to have a 48-inch because that was what my hope was from years ago. I always wanted a 48-inch double oven cavity, but it just wasn't gonna fit here. Luckily, the people they delivered it to recognized that it was a 48-inch and they were concerned about getting it through the front door.
I said, “A 48-inch?” So, back to the drawing board. It didn't take as long. It wasn't the six weeks waiting for the original one. Luckily, the next one that came was correct. I was so skeptical but I cleaned the whole thing. I held my breath, turned it up to 450 for an hour, and it did work. The people that installed it knew what they were doing and so far, so good. The range is a great product. I'm excited. I'm scared to death that there's gonna be a day where we're not gonna be able to get gas ranges. I am thrilled with the product and I hope I get many years. I hope my husband gets a lot of good meals out of it too. If I ever have the opportunity to get a larger one, I will look into that 48-inch because that looks like the mothership there, but I'm happy because what I got fits perfectly in my kitchen and it's working really well now.

Thank you for letting us know of your experience. We deeply apologize for ALL areas of concern. In careful review we're pleased, to see that this issue has been addressed with the unit. Please reach out to Viking should the need arise. Thank you.
Reviewed Feb. 2, 2023
Our Viking range is of very good quality. I like the way it looks.

As always, it warms our heart to know we've made life a little easier in our customer's lives. Thank you for placing the Viking brand in YOUR home.
Reviewed Feb. 2, 2023
I hated the Viking range initially because the temp wasn't holding consistent. I called Viking and they explained the steps I needed to do. I wasn't using it correctly and I hadn't broken it in enough. When you first get it from the factory, the fiberglass liner around the oven is just sitting around the oven box and it needs to kind of melt in as it heats up in order to insulate better. But now, I'm really loving it. Although, there are some things that I'm a little bit disappointed in. The finish isn't quite what it could be for as much as I spent. When you open the doors, the edges are kind of sharp. I haven't cleaned it yet but I know I'll have to be careful. Also, the finish came off the grates. I thought they were a solid cast iron, but they're just coated. There is a warranty for it, though. I called and they sent me some new ones.

It's truly humbling to hear from start to finish you are more than satisfied. Thank you for giving Viking the chance to continue providing excellent service and quality.
Reviewed Feb. 2, 2023
The only thing that I do not like about the Viking is for that kind of money, the oven racks should roll out like the Fisher & Paykel. But I like the style.

Thanks for letting us know. We are glad that you are happy with your product.
Reviewed Feb. 1, 2023
We've been looking at a Viking range for more than 10 years. We've always wanted a big range when we built our retirement house. So that time has come. However, we're incredibly disappointed with the quality of Viking. It is not what it used to be. Our range came and was assembled. Within eight weeks, we found there was a major gas leak. It also took nine months to get the range. We had it for two months functional. Then it was down for almost four months because they were waiting on parts. They had to take the entire range apart and replace all of the moving pieces. Everything that touched gas had to be removed and replaced because it was leaking and they couldn't figure out where. The safety valve was leaking. We went through an entire tank of gas because of the leak and that's 500 gallons of Propane.
It cost us $450 in gas. We had to cook outside on our grill for four months. It was all done through the warranty. The company that was doing the repairs was capable. They just weren't able to get any parts. Some of the parts that arrived came bent and spindled and had to be reordered again. Now that the range works, we've talked about selling it and buying a ZLINE because we have one at our ranch and it's more reliable.
We're also really disappointed with the burners. They're too big for a small pot. We had to have the pot halfway off the burner in order to cook, which then means you burn your hand on the other side of the pot. If this has been pointed out by a capable salesperson, I would have bought the professional line that was $7,000 more. I filed information online with Viking and we registered it with Viking. No one from Viking has reached out, which is just terrible customer service.

Thank you for letting us know of your experience. We deeply apologize for ALL areas of concern. In careful review we're pleased to see issues have been addressed with the unit being serviced. While we do not anticipate any further service, please reach out to Viking should the need arise. Thank you.
Reviewed Jan. 31, 2023
I've been a very happy customer of Viking and I am pretty loyal to the brand. My refrigerator still works and my old Viking stove still works perfectly. But I had a little bit of a thing with the strike. Sometimes, I would have to use a match, but I didn’t care. I also have to change the panel inside, but for 20 years, that's really not bad. My refrigerator has been going strong through renovations. It’s been moved here and there and I have to buy a couple of drawers because my nephew didn't know his own strength and broke a drawer.
I recently went with a six-burner Viking range and I like the little lights for the convection. So even at night, there is the teeniest little light that's always on. Also, the convection oven is good for roast beef and you get an even temperature everywhere. But there's a little piece behind the range that's like a clip, and I have to put a backsplash there in the back. My Viking before that had it and I don't know where to begin getting it.

It is refreshing to hear you are satisfied with your Viking unit, thank you for expressing such loyalty.
Reviewed Jan. 31, 2023
Our Viking range is top-notch. There was a little issue with the install though. They did a pre-site inspection to make sure everything would work. When they came up, they relocated it to somewhere else because it didn't fit flush against the wall. That was something they should have caught before they did the install and try to give us a heads-up.

Thank you for allowing Viking into your home, we appreciate you as a customer.
Reviewed Jan. 31, 2023
I ordered a gas cooktop electric oven in 2020. I received it in August. The oven never worked and I'm still sitting with my Viking range that doesn't work. Viking kept sending service people out to try to fix it, and they replaced the entire computer board in the oven, but it still didn't work. They finally agreed to replace it. But I have to wait 16 weeks for that. I felt they got paid every time so they would keep coming back. They kept ordering more parts. It would have been better if they had just shipped me one that worked in the first place.

Thank you for letting us know of your experience. We deeply apologize for ALL areas of concern. In careful review we're pleased to see issues have been addressed with the unit being serviced. While we do not anticipate any further service, please reach out to Viking should the need arise. Thank you.
Reviewed Jan. 28, 2023
Viking had the availability of all of the appliances that we needed and wanted. We were able to get a consumer-like type product, not commercial type. So far, everything has been great. It's our first gas range so it's taken a learning curve, but we're very pleased with the product that we got. It works very well. I like the immediate heat. It's very reliable. You never have to sit there, wait and wonder if it's gonna come on or not. I also like that all of the parts easily come apart. You can clean around it, put it right back together and keep going.
One thing I wish we had gotten more was education on the products themselves. I've had to google a lot of things, unfortunately. I don't know if that should have been who installed the products or our builder. I had somebody come out and service the range to make sure that everything was good with it because we never got any education on it. When the guy came out to the service it, he went over everything with me about how to properly disassemble and reassemble it, and making sure that the flames are coming out of the eyes like it should.

Thank you for allowing Viking to be a part of your fresh start. We take pride and care in every product we manufacture and are grateful to you as our customer.
Reviewed Jan. 11, 2023
We have problems with our range. The oven doesn't work. We had a Viking technician come out but he said it's out of warranty. It's crazy expensive to fix it through a Viking technician. Also, it's not a great product. The metal is showing signs of rust, which it shouldn't, and the cast iron griddle is not that easy to clean. Then, we had problems with two of the burners not lighting properly, not maintaining a simmer at the lowest temperature. We've got lots of clicking. This range is really problematic and I would never buy one again.

Thank you for letting us know of your experience. We deeply apologize for ALL areas of concern. After careful review this has been forwarded to our escalation team-a team specialist will reach out to you within 48 business hours.
Reviewed Jan. 11, 2023
The burners are good for high cooking. But I'm disappointed in the simmer. If I turn the range down low, the flame just goes out and it pumps raw natural gas into the house. And if I'm not in the kitchen, it fills the whole house with gas. It’s dangerous. I'm gonna have to have techs come out, which is unfortunate because that's why I bought this thing. I didn't wanna have to mess with it. Overall, I like the build quality and its lack of electronics.

Thank you for letting us know of your experience. We deeply apologize for this issue. Please contact customer care at 888-845-4641 and have the model and serial number and also the proof of purchase and someone would further assist.
Reviewed Jan. 11, 2023
The quality of the Viking range is excellent. My favorite feature so far is the burners.

We are thrilled to hear Viking is helping you to enjoy your new range. We appreciate our customers. Thank you.
Reviewed Jan. 11, 2023
The quality of the Viking Range is good. Our favorite feature is the built-in griddle. They had to do some adjustments on the range but it's working okay now.

Viking makes every effort to listen and hear what our customer's want, which is our foundation for newer and improved models. Thank you for being a part of what Viking is building.
Reviewed Jan. 11, 2023
My family had a Viking range and stove top for many years and growing up, and it's still the same one in their house, so we decided to go for it. We had ordered one with a colored front panel and it had come in stainless. We were using that one for a long time until our panel finally came in. But the original one was working fantastically, with no issues with the quality of use. But when our new range came in, everything was shifted and not level.
With the range, we've had issues with it maintaining heat. Our burners will not stay lit and the knobs are really hard to turn. It had some scratches and dents. Something happened to it during transportation to us. We are currently waiting on that to be replaced. It's in process. We went through a licensed dealer locally that does custom kitchens and I questioned that process. They seem to state that it was gonna be months and months. But anytime we've reached out to support staff to Viking directly ourselves, we've had no issues with response times, it's been immediate and expedited.

It is refreshing to hear you are satisfied with your Viking unit. Thank you for expressing such loyalty.
Reviewed Jan. 11, 2023
I’m very pleased with the place where my Viking came from. I got what I expected. I love the Viking and all its features. The oven performs really well. With the build of the product, you can see that you didn't buy glamour. Everything about the oven is built far superior. The construction of the interior is far more insulated and retains its heat better. You get a better cooking experience. Other stoves have high-end circuitry with clocks and timers. They have all the bells and whistles such as delayed cooking. Viking has none of that. It's a simple and straightforward product. I'm very pleased.
My brother in Boston has Wolf. His appliances are just under two years old, and he's already had an issue with his oven. He’s trying to convince me to get Wolf products but I told him I was gonna go with Viking. I compared Wolf against Viking and Viking against Thermador. Later on, my brother said maybe he should have gone with Viking as well. When my dishwasher goes, I'm getting the Viking dishwasher.

This brings us great joy knowing the quality of our products is in such high regard. Thank you for your comments
Reviewed Jan. 10, 2023
We purchased this Viking range 4 1/2 years ago. The smaller oven has never worked properly and it is difficult and at times impossible to attain the desired temperature. When the range was on warranty two service calls were requested and both times the repair techs from Air-Flo, (the Viking service company in our area) adjusted a few things and said it was fine. Problems continued in getting the correct temperatures. Another service requested and now the warranty has expired and the tech identified another problem with wiring and "fixed" it and charged us $390.00.
Several months go by and on Christmas Day we needed the oven to reach 500 degrees to roast a beef tenderloin. The oven would not heat up past 325 degrees. We moved all the items in the large oven and used it to cook the tenderloin. Placed another service call and the tech suggested replacing certain parts at a cost of $450 to us for the labor and Viking would supply the parts. We paid $15,000.00 for a range that only works sometimes and VIKING has not stepped up to correct this defective appliance. Definitely do not recommend this product.

Thank you for letting us know of your experience. We deeply apologize for this issue. After reviewing your case, I see that an agent is furthering assisting. If you have anymore issues, please don't hesitate to reach Viking at 888-845-4641
Reviewed Dec. 29, 2022
I thought the Viking range was a better brand than what I had but I had a huge problem with it when I got it. It broke down. The service guy had to come out four times to fix it. Finally, he got it fixed and it's working good now but I was without an oven for two months. He had to order parts and wait for parts to come in. It was a time-consuming affair.

Thank you for letting us know of your experience. We deeply apologize for the issue and thanks for being patience as we worked to get the issue resolved.
Reviewed Dec. 28, 2022
Viking stoves are hard to clean and the oven regardless of what I set it at always burns the top of everything. I am trying to cook and especially bake. It is impossible to bake anything. I can't wait until I have an electric stove again and can actually bake at 350 again without anything burning. I try it down to 250 or 200, it still burns.

Thank you for letting us know of your experience. We deeply apologize for the issue you are having. Please reach out to Viking Customer Service at 888-845-4641 to have a servicer dispatch to look into this issue.
Reviewed Dec. 28, 2022
The quality of our Viking range is excellent. I like the amount of burners it's got on it and the BTUs it throws out.

Thank you for allowing Viking into your home, we appreciate you as a customer.
Reviewed Dec. 27, 2022
I've always known about Viking Ranges and that they're of good quality so I bought one. I like its appearance. It looks sturdy and well-made.

Thank you for allowing Viking into your home, we appreciate you as a customer.
Reviewed Dec. 21, 2022
We recently moved into a new home, and this is my second Viking range. So far, it's been okay. I love my first one hence why we ended up getting a second one. We got an identical, but it's a newer model 10 years later. I bake a lot and I just find the oven on this new one is not as even as my previous range.

At times it takes our breath away to hear how our customers remain so faithful to Viking. Thank you for placing your trust in the quality of our brand.
Reviewed Dec. 21, 2022
We had an issue shortly after we moved in with the broiler. The process of getting a technician come out was a little bit tricky. I found about three different phone numbers online and then I don't know if they route it through a third party. I ended up talking to an organization that didn't inherently appear to be Viking. But then they sent out a technician who looked into it and then it took them about another three weeks to get the part and to come back out. But otherwise, the range has been great. I like that it has six burners and the aesthetics are nice.

Our customers expect the very BEST and we work hard to ensure those expectations are met. Thank you for accepting nothing less. We appreciate YOU as a valued member of the Viking family.
Reviewed Dec. 21, 2022
We got the Viking range and we specifically went with the 48 instead of the 36 because of the size. I find that in special events, it's difficult to do everything within 36 inches. So we like that the Viking has the extra burners on the top and the extra oven. We're still waiting for the griddle, but the chrome griddle was also something that I really liked. The switch out from the cast iron grill to the chrome griddle was something that I was looking forward to. Other than that, the quality of the range is top-notch. The nature of the beast is that the cast iron grills are heavy and that's something I knew I was going to have to live with. But underneath, everything is pretty easy to clean.

It warms the vessels of the Viking heart to know WE have met your family's desires in a range. As we continue working hard to make a difference, Thank YOU for trusting VIKING.
Reviewed Dec. 21, 2022
I expected the quality of the Viking range to be better. They project themselves as almost like a high-end residential, somewhat commercial, but it really isn't. The commercial oven I have at my restaurant is twice as good at a third of the price. The burners are really nice though. The stove top part is really nice, but I don't really prefer the oven itself. I bought it five months ago, and I just started using it. There were so many problems with it. The technician that came out was absolutely phenomenal. Everything's working fine now.

Our customers expect the very BEST and we work hard to ensure those expectations are met. Thank you for accepting nothing less. We appreciate YOU as a valued member of the Viking family.
Reviewed Dec. 21, 2022
In 2017, we had our house burned down in a wildfire here in Santa Rosa. My boss' house at the time did not burn down, but he had a lot of smoke damage and he decided he was just going to do everything fresh and new even though there was nothing wrong with his appliances. So, he donated all of his Viking appliances to us in our rebuild. They're a little bit older, but they look fantastic and they work great. We have a small granny unit on our property, and so we were finishing rebuilding that and we decided that we would stay with the Viking appliances.
I haven't used the new range because it's in the granny unit and we don't live in it but it looks beautiful. I think it's gonna be fantastic. I like that it's gas. The one I have in my main house works pretty good. Some of the burners are hard to start, but I think it might be because of its age and I need a little tune-up. The quality of the range is great. I really like it. It's pretty darn expensive, but they had given us an extra dishwasher. The store that I bought from had the special where you buy one appliance, you get one free. So, I bought the range and I got the over-the-range microwave for free.

We are certain your days will turn into many years of experiencing the immeasurable quality and service Viking offers through our products. Thank you for being part of the family.
Reviewed Dec. 21, 2022
The overall quality of the range is great. But I had an issue with my convection switch. I was about a week out of my warranty, and Viking was wonderful in saying that they would provide me the part at no charge. So I'm absolutely thrilled with the service they gave me there. My only complaint would be that the warranty should be longer. Considering the cost of the product, a two-year warranty is not long enough. But again, when I didn't have an issue, they were exceptional to deal with.
The six burners is a game changer. Cooking a large meal for a holiday and be able to do so much more is tremendous. I cook more now that I have the Viking range because I enjoy to cook now. When it comes with the cleanup, I just use a standard stainless steel cleaner on both the cook surfaces underneath the burners and on the outside, and my range looks good as new.

Our customers expect the very BEST and we work hard to ensure those expectations are met. Thank you for accepting nothing less; we appreciate YOU as a valued member of the Viking family.
Reviewed Dec. 21, 2022
I used a Viking range in a friend's vacation home and I thoroughly enjoyed the cooking experience. So when we were doing a remodel in our kitchen, I wanted it to be the focal point of our new remodel. We've got a big family. So going from having a traditional four-burner to an eight-burner has been the best part of it all. But we've had a couple of issues with gas leaking or smelling when the oven is on. I've reached out to Viking a number of times but I haven't heard back. But as far as the actual stove and burners and how it performs, it's fantastic.

Thank you for letting us know of your experience. We deeply apologize for ALL areas of concern. Please reach out to Viking at 888-845-4641 options 3. Thank you.
Reviewed Dec. 21, 2022
Viking is very good quality only at the beginning. There were quite a few issues for the amount of money that we spent. I like them now, but the first time the stove came, it had to be replaced. The second time, there was something wrong with the burner, and the technician that came took the wire out and put it in backwards and blew up the stove. My house was full of smoke, and I had to wait months to get that stove replaced. Now it's okay, but it came in with scratches on the ceramic part. I've been waiting for months in order to get that replaced too. The technicians are very nice. It was a company, Oceanic, and the owner came when they brought the new stove. They just made a mistake. It's also not their fault in getting parts. It just took forever. I also have a Viking refrigerator, and we had to replace it one time as well.

It's truly humbling to hear from start to finish you are more than satisfied. Thank you for giving Viking the chance to continue providing excellent service and quality.
Reviewed Dec. 9, 2022
I liked Viking's reputation. Originally, we were going to go with a Dacor, and we fell in love with this one. “This is it. This is going to be the one for us.” Then we heard it had terrible service problems and that the company had changed over the years, and it wasn't a good company. We're like, “Oh, no, no, we need to do something else.” Everybody knows Viking. We were at Pacific Sales and the guy was like, “Here's the one you need.” We were like, “Oh, that one looks really good. Okay.” We ordered it.
Our range is great. One burner in the back is having a little trouble lighting. It's like the little spark doesn't spark to light it. We could get it fixed, but we're too busy to deal with that when you can just do it with a lighter. We've just used the oven a lot for the first time this weekend. We've been burned before with ovens that don't really get up to the temperature that you think they are when they preheat. So, we have a thermometer in there and it was bang-on. It was exactly where it said it had preheated to. So, for us, that’s a huge deal.
I've done one cleaning. I just sprayed some of our range cleaner stuff in there and wiped it right out. It's a little strange on the top. The burner cover started out looking kind of gold-colored, and now they're all sort of stained and they look like they've been used. My husband tried to clean them and they just kind of stayed that way. Overall, Viking is really expensive, but it's really good. You get what you pay for.

It's truly humbling to hear from start to finish you are more than satisfied. Thank you for giving Viking the chance to continue providing excellent service and quality.
Reviewed Dec. 8, 2022
The Viking range is great. Well, we bought it wholesale and it had some major control board problems in the excess of $1,500 in repairs. The person we bought it from wholesale ended up picking up the $1,500 repair bill. She did not have to do that. But she uttered her word and she was a very stand-up person. The oven and the burners are great. It's a nice unit.

It is refreshing to hear you are satisfied with your Viking unit thank you for expressing such loyalty.
Reviewed Dec. 7, 2022
I'm not happy with Viking Ranges. First of all, the burners get dirty right away and they are very hard to clean. They turn black. The gold burner that comes with the Series 7 that I purchased is impossible to clean. I follow the instructions and I try to clean them and only about 60% of the black stuff came off. Then, the minute you use them again, they turn black again. Black spots then just appear out of nowhere. No oil fell on the burner. They just start to turn black.
The first issue that I reached out to them when my kitchen was finished and they delivered the range was because one of the burners would not light. I turned on the button, I heard the click, and the burner did not work. I spent $12,000 for this range and I'm still using a match to light the burner. I reached out to them, and they sent one of the contractors. He fixed it for a few hours, and then the problem started again. I reached out to them again. They reached out to me to see if I was satisfied. When I said, "Not really. The problem began the minute the guy left," they were willing to send him out. The guy only came out to Washington, DC to this area on Tuesdays. I worked on Tuesday. I have to go into the office. I told them, "Look, I can live with this as it is." The lady offered to have the guy come back in the spring, which was when they make house calls again.
I'm gonna have to ask them to come back out because there's another issue with the range. When that guy came out, I noticed that the grill was chipped and he was the one who put in a new request for me. Now, because he only worked on Tuesday and I wasn't in my house on Tuesday, I told him, "Just leave the grill by my basement entrance." He did. It's just it was chipped more than the one that came originally with the range.
I was cooking on Sunday and I noticed that when you turn one of the buttons all the way to the left, it doesn't line up. It doesn't line with the low lettering on the button because the metal stick end sticks out where you insert the button to turn on the gas. It's not straight. Now, I'm not going to blame Viking on that. When the range was delivered, it didn't fit through my kitchen door and they had to take those things apart. The guy who was installing it for M&M Appliance, which is the company I bought it from, was not the most patient guy. He was rough around the edges. He put one of them bent slightly.
Yesterday, I decided to clean the oven. The range was delivered in August and my significant other and I cook about three times a week. So, we have been using it since August and I have to clean the oven. I have not paid close attention to the cleaning of the oven, and I really thought it was a self-cleaning oven. I have to call them to make sure that the instructions were correct. You're supposed to clean the oven with Easy Off, which I haven't done in years because even the cheap ranges that I had in my kitchen before I remodeled and spent this much money on this one had self-cleaning.

Thank you for letting us know of your experience. We deeply apologize for ALL areas of concern. After careful review this has been forwarded to our escalation team-a team specialist will reach out to you within 24 business hours.
Reviewed Nov. 24, 2022
The Viking scratches really easily. The black shows dust and it's hard to clean. The griddle is visible and looks bad once you use it. Also, the side oven is too small for side dishes. My casserole dishes don't fit. Also, on the very back, there's a vent all the way along, and if you are a true cook, that's gonna get dirty, and I don't see any easy way to clean it. I'm sure it has to vent somehow, but from a cleaning perspective, I just don't see how it's going to be possible. If anything splatters or spills in there, it doesn't come off.
The one real negative that was a safety issue and quite scary was that, apparently it had a recall on it that was very dangerous and could catch fire. I didn't know that when I got the range. No one ever got in touch with me about a recall. The store that I purchased it from said, “Hey, just wanted to make sure you know there's a recall on the range.” But they also were not aware of the extent of the recall, and that I absolutely was not supposed to use the range.
I was using the range for several months and finally, my retailer asks me if I heard from Viking. I said, “No, I haven't heard from anyone.” They said, “Well, maybe you should call them.” and they gave me a phone number to call. I was transferred three times until I got to the one and only recall person who did not have me in the system. That person said I wasn't there. I said that I had gone online and registered. She finally put me on the list for the appliance company that contracted with them to come out and do the recall. That took a while and when the company came, they had to dismantle the entire range. It was spread all over the kitchen and they rebuilt it to put new tubing and connectors that connect the tubing. I had to wait for that to be shipped.
For a range of this quality that was something I would never have expected or should happen. They stepped up and they did the recall. But the issues with the range put my family in danger and it took a long time to get that resolved.

Thank you for letting us know of your experience. We deeply apologize for ALL areas of concern. In careful review we're pleased to see issues have been addressed with the unit being serviced. The representative that is handling your case will reach back out within 24-48 hours. Thank you.
Reviewed Nov. 23, 2022
I've been the owner of a Viking range for 10 years and it's absolutely wonderful. There was a recall and they came to fix it. The problem is that there are not enough people knowledgeable to service this equipment. It's horrible.

This brings us great joy knowing the quality of our products is in such high regard. Thank you for your comments.
Reviewed Nov. 17, 2022
I wanted a gas stove because I have gas in the house. I also wanted something industrial looking. When I went to Ferguson, they were having a promo if you buy the range, you get a Viking dishwasher for free. So it was 5,000 for the range and then that included the dishwasher. I couldn't say no to that. The quality is great. It's definitely a commercial product, which makes it so fun to use. The simmer setting is great. When I couldn't get one of the burners lit, they sent a guy over and he said I just had the pan in there wrong. I just picked his brain and he really showed me what to do in that case.
There are some little quirks about the range that do kind of drive me crazy. When crumbs fall into these cracks, there is no way of getting them out. So the stove is challenging if you're really OCD. But there is nothing cheap or flimsy about this product at all. You could feel the quality every time you set a pan on the stove. It's pretty fun to set a pan on the stove and feel that kind of quality. It's pretty nice. I've gotten more inspired to cook and bake.

It's truly humbling to hear from start to finish you are more than satisfied. Thank you for giving Viking the chance to continue providing excellent service and quality.
Reviewed Nov. 16, 2022
I bought the new range and had to get it serviced within not even three months of owning it. I don't know how Viking could release a product like that without having everything checked out before. But I like the six ranges that I have. They cook well and they're burned quickly. The technicians were good when I had maintenance done. The knobs were stuck and they quickly loosened them up and oiled them. They also had to change the gas lines out. There was a recall on it. So, they did well.
I have a dishwasher too and it’s been a little bit of a nightmare. Initially, the footer was broken so they had to get one but the parts were delayed. Then, when the associate came in to fix the footer because it bent the door, the motherboard wire got cut. We didn't have the dishwasher over for about three months because the parts were backordered and then, we got the dishwasher back. Now, it sometimes pulls a full brain fart where the system just keeps running and running and doesn't turn off. So, it'll just cycle and cycle. So, I called Viking and the dishwasher decided to work fine. So, they reassured me that it works and it only happened sporadically and I don't know what it could be and they don't know what it could be.

Thank you for letting us know of your experience. We are glad to hear that the unit is working fine for you now. However, if an issue comes up, please contact customer care at 888-845-4641 option 3.
Reviewed Nov. 6, 2022
We bought not only the range but we also bought the refrigerator, the dishwasher and the microwave. We've had the appliances for a while now. We've been having our whole house remodeled and we weren't able to get them installed for a while because we were waiting for our kitchen cabinets to get in. My husband has been unhappy. The Series 3 Viking French-door fridge with the bottom freezer has been a disappointment. We've sat here many times and asked if we should just have Viking come and get the refrigerator. We're not sure what to do about all of this. The refrigerator's our biggest complaint. I had the guy come out and replace the drawer, and the guy said it was the best he could get it. It is still out of alignment after we've had the guy come back three times. So, when you look at it straight on, it's got a gap on one side.
The way the refrigerator is made is not practical. You have one big drawer at the bottom that both doors have to be open to get that out. I understand that. But you have these two other smaller drawers up above the large drawer and you have to open both doors. The thing we really miss about our old refrigerator is we don't have the ice and water through the door. Apparently, that's not available on any of them. You have two drawers on the top door, half of it is the ice maker, and they're not deep and don't hold much. So, that's a problem. Also, we don’t like that the bottom freezer drawer holds nothing.
We were a family of five when we had our three kids at home and I don't see how a family of five can get all their food, especially the frozen food, into this refrigerator. If it wasn't for me putting the frozen food away, my husband would be kicking this thing to the curb because he gets so frustrated trying to get the food in that drawer. And we thought the drawer was going to be more practical because our old refrigerator was just a side-by-side and we never had problems getting all of our food, especially the frozen food, in there. We're only a family of two right now and we don't buy a whole lot of frozen stuff and we've even had to cut back more.
The refrigerator looked impressive and beautiful but it's not practical. It's been hard because we've had people come over and look at the kitchen and want to see the new appliances and they're asking us how we like it. It's awkward. I had a friend whose refrigerator just broke and she called me and asked how I like our Viking and I told her not to get the fridge from Viking and that she won't be happy.
The cooking range is a Series 5 and I haven't had a problem with the cooking but I don't like that you can't tell when the range is on. If we still had small children, it worries me if they were able to open that door. It's weird because I always have to open the door and think if I turned it off. There's no timer on the range at all. We have the microwave mounted up above, which is also a Viking, and you have to use the timer on it. If that microwave was not up above the range, I'd have to go over to the microwave to set the timer and then come back to the range. Then, the fan in the microwave is super loud and when you go to go from high speed to the low fan, there doesn't seem to be a big difference. If it's on high, it's so noisy and you try to press it to go to low, it hardly sounds like it changes. So, I can't figure that one out.
I had an electric stove before this, so I was super excited to get the gas range. This is the first time I've ever had my kitchen remodeled and we've been in this house for 39 years and I've never had upscaled appliances. So, I was super excited. Sometimes, the middle-of-the-line appliances have better features and more safety than what we're finding on the Viking. I'm not impressed with any of these appliances. It's the wife that is going to pick these things apart, but my husband is not a happy camper. He got this because I wanted it and I should have gone with Samsung or LG. We have a vacation home and we have LG and it's so much better.
We also have the dishwasher, which is a Series 5, and I don't like that you can't read the display when you start it. You close the door and you can't tell how much longer there is in the cycle. It has this little blue light that shines on your floor when it's running and when the cycle's done, it'll shine a red light. At our other house where we have the LG, I can look at this thing and see that there's 30 more minutes before the dishwasher's done or I can see that I have it on energy saving or I'm doing a full wash. I can see where it is in the cycle. The only way to look at this one is I have to open it up, which stops the cycle, so that I can read the display panel. It's had a bad smell to it too and it's weird. I was excited to get the warming drawer too. It beeps when it gets to the temperature that you want it to be at but the displays are all inside. So, that's a little impractical. You have to open the warming drawer to adjust the temperature.
There was an issue after we ordered because everything was on backorder. We told Viking we didn't get it and then we talked with the rep and the area supervisor. The funny thing is, what was supposed to take six weeks, we got in two days. So, when we had an issue with getting the appliances delivered to us, they stepped in and helped. But the customer service reps didn’t get everything explained. At this point, if somebody asks me if I’d spend $12,000 again for the appliances, I'd probably say no.
Reviewed Nov. 5, 2022
Dealing with Viking was fine but it took too long to get the range. I ordered it in August and didn't get it until June. We’re building a new house, so I had to buy an interim stove. The burners weren't adjusted well when we received the Viking range. When we got to the lowest setting, the flame was higher than it was on medium. But I'm fairly handy, so I didn't have any problem adjusting it. Also, the oven door doesn't shut unless you push on it. I called Viking directly and we have a repair scheduled for Friday. It's not a major repair but it's aggravating. Still, I like what little I've used of the range.

It's truly humbling to hear from start to finish you are more than satisfied. Thank you for giving Viking the chance to continue providing excellent service and quality.
Reviewed Nov. 4, 2022
The Viking range is not perfect but it is good quality. There's no electric computer aspect to it. It has its own igniter but there's no computer board to hit. There's just literally on-off. It has a manual dial, which is what I like about it.

As always, it warms our heart to know we've made life a little easier in our customer's lives. Thank you for placing the Viking brand in YOUR home.
Reviewed Nov. 3, 2022
I like the side burners and the large middle burner and the quality seems very good. So, we're happy with the Viking range. The setup was fine though we had some issues later. But a technician came out and fixed them. The range seems to be good except some of the burners have film that builds up around them and we’re not sure what we can do about that. The flames are a lot more controllable than they were before but we still get some yellow tips on the flame when it's on high.

It is refreshing to hear you are satisfied with your Viking unit, thank you for expressing such loyalty.
Reviewed Nov. 2, 2022
I use my Viking range all the time. I like the size of it and it’s easy to clean. The quality is excellent. I have six burners, which I like the most, and I also have a convection oven, which I love.

We are pleased Viking was able to accommodate your personal preference; Thank You for allowing us the opportunity.
Reviewed Nov. 1, 2022
The Viking range is high quality and I love the Gourmet-Glo. It’s the infrared broiler inside, which is my favorite. I purchased the range from a large appliance retailer and they're an authorized Viking dealer. It was good but it took a long time. It was on backorder for months. For the most part, the range is working though occasionally, the auto-ignite thing kicks on a couple of the burners even when the burner's going full blast. So, I have to move the metal around a little bit to fix itself.

It is refreshing to hear you are satisfied with your Viking unit, thank you for expressing such loyalty.
Reviewed Oct. 21, 2022
I like the space on top of the Viking range. I can have multiple pots and pans go in it. Also, I like the middle part. I can do multiple things at once, unlike normal ranges where you only have four burners. It seems to cook more evenly than the stove that was there, which is nice. So far, the range has been good. But the microwave has been a lemon from the get-go. It was installed and it made a funny noise. They came out and adjusted something but it's still making a funny noise. We've called the place where we bought it from and they want to have nothing to do with us.

Our customers expect the very BEST and we work hard to ensure those expectations are met. Thank you for accepting nothing less. If you still having issues with the noise, please reach out to our customer care team for further assistance at 888-845-4641 option 3. We appreciate YOU as a valued member of the Viking family.
Reviewed Oct. 19, 2022
I have a 36-inch Viking range and I love it. But I need to get a hood and I've been having trouble finding a Viking hood. I need to find somebody that I can trust that can modify the cabinet and do something with the hood, but that's not necessarily a Viking thing. I also want stainless steel knobs for it, which I haven't found yet. We're in a supply chain nightmare, so getting something right now is very difficult. Other than that, it's a nice range. The gas flow is great and I love the way it cooks.

This brings us great joy knowing the quality of our products is in such high regard. Our sales team will be more than welcome to help you with the purchase of your Viking hood. They can be reached at 888-845-4641 option 2 and parts could assist as well. Thank you for your comments.
Reviewed Oct. 9, 2022
Viking was originally in our home. And when we remodeled, we put Viking back in our home. We like the multi-burners on the top. And the range cleans easy. But it's not properly heating and the thermostat was bad. We use the Viking repair people here in Atlanta and there was a waiting period to have that done. But when they got it serviced, it seems to be working okay.
When I bought my appliances, I spent $30,000 with Viking and it took forever to get my appliances. They took almost over a year to get us our refrigerator and everything came in pieces and it was very difficult to arrange getting it. And we couldn't even get bill dates out of Viking. So, Viking didn't communicate well. And in that whole process, we were wishing that we went a different direction because Viking was so ill-prepared to service. And the only thing that hasn't given us problems is the refrigerator and the freezer. But everything else that we purchased has given us issues from Viking, including the dishwasher. We just built a second home and I did not put Viking in there.

Thank you for letting us know about your experience. We deeply apologize for all areas of concern including the delay of products during Covid. After careful review, we're pleased to see issues have been addressed with the unit being serviced. While we do not anticipate any further service, please reach out to Viking should the need arise. Thank you.
Reviewed Oct. 8, 2022
My Viking range is wonderful and even the boiler is really impressive. I accidentally started to clean it on the inside, which I shouldn't have done, so it looks clean on the side where I cleaned it. But I won’t do that again, because that’s not what you’re supposed to do, and I have to find out how the self-cleaning works. Other than that, it's great that it has a fan inside while you're cooking. I love gas and being able to see where the flame is in relation to the pot or pan. It just works and it works well. If you have the money, I’d buy it. That was a splurge and the bad side was, it took a year and three months to get.

It's truly humbling to hear from start to finish you are more than satisfied. Thank you for giving Viking the chance to continue providing excellent service and quality.
Reviewed Oct. 7, 2022
Viking ranges are premium devices and we like them very much. We like the stainless steel and the six burners. They're reliable and good products.

This brings us great joy knowing the quality of our products is in such high regard. Thank you for your comments.
Reviewed Oct. 6, 2022
Our Viking range was delivered pretty early. But then, there was a recall on it to have to replace gas piping and the shipment of the piping was really ridiculous. It came in a large box, not packed very well at all, with just the two gas pipes in the box with no padding or packing. A local company repair person came out and did the recall work, replacing the piping in our garage, before it was installed. But during installation, when they reassembled it, one of the igniters may not have been connected properly. So that wasn't working on one of the burners and one of the knobs was really stiff. So we had a service call and that was taken care of in 10 minutes. Fortunately, we didn't have to pull the stove out as it had just been installed in a new kitchen with new flooring. And it's been fine ever since.
It's got the standard vent in the back for being put against a noncombustible wall. Now, it's against the wall, there's a tile backsplash, so you don't need the taller metal backsplash. But it throws off a good bit of heat when you're using the oven. Aside from that, we like the burners and the igniters work well. We like the simmer settings on every burner, too. When making homemade pasta sauce in my previous stove, which was a pretty nice 30-inch stove that had simmer settings, we still had to put these little cast iron diffuser plates because even on a real low setting, it would boil too much. But not with the Viking. You can get low enough. Although, if you go really low, the igniters come back on. But I've made sauce, put them in a low simmer setting, and it'll simmer very nicely.

It is refreshing to hear you are satisfied with your Viking unit, thank you for expressing such loyalty.
Reviewed Oct. 5, 2022
Viking should not have a $7,000 stove that does not work. It's sad to have multiple repairs on my range but in that regard, they've been responsive.

Thank you for letting us know of your experience. We deeply apologize for ALL areas of concern. In careful review we're pleased to see issues are being addressed. A customer care representative will contact you within 48 business hours with an update.
Reviewed Oct. 3, 2022
Viking Ranges are well-known to be high-quality appliances so we purposely sought out a Viking range for our kitchen remodel. My experience, however, hasn't been super positive. There was a problem with the starter of the first range we had put in so the oven wouldn't turn on. It took over two months to get a new range to replace the broken range.
Since we've had a new range in our house, we often have gas smells. We called the company we purchased from for a lot of the problems in the beginning and we've called some repair people. Communication was not so easy. We had a repairman look at the gas smell issue. No one has quite been able to figure out what's going on. That aside, I like the way our Viking range looks. I like one of the burners. It heats up much quicker than the other burners and it brings water to boil very quickly. I also like the interior and the slide out racks in the oven. The cleanup has been good. It seems to clean up pretty well with regular dish soap and water.

Our customers expect the very BEST and we work hard to ensure those expectations are met. Thank you for accepting nothing less; we appreciate YOU as a valued member of the Viking family.
Reviewed Oct. 2, 2022
Viking was in my old house and I got a new higher-end appliance. When I went to the store to look for one, I was certain I wanted to get Viking. I love the griddle of my range as that's pretty cool. In the beginning, the gas lines weren’t fitting right. The tech had to take off the top and he had to do adjustments. He said that nowadays, all of them are coming from the factory like that. He said, “All I do is take off all these springs and I'm probably gonna make like a little adjustment.” He made a quarter turn on one nozzle or valve that was on there and all the gas came out fine. The service company got bad ratings online so I was concerned. But when they showed up and I dealt with them over the phone, everything was cool.

Some say it's not what's on the outside-it's the inside that matters. Viking believes both are important, the appearance that makes a customer open THAT door. Thank you for upgrading with our brand.
Reviewed Oct. 1, 2022
This is my third house with a Viking range and a Viking hood. We had one problem with the baffles in the hood. One of the handles fell out. I filed a warranty claim, and Viking sent a new one. There are two things I like about the Viking better than the Wolf. One is the salamander for the grilling and the oven. The other one is it has a regular electric thing like you’d see on most stoves. They don't use the salamander in restaurants for nothing. It’s the only way to go. The other is the Viking oven vents out the back then it goes right up the hood. You just turn the hood on low and it vents the heat. Whereas the Wolf, it vents out the bottom. We live in Houston, so it’s hot here.

As always, it warms our heart to know we've made life a little easier in our customer's lives. Thank you for placing the Viking brand in YOUR home.
Reviewed Sept. 30, 2022
Everyone I spoke to was helpful. The situation that we were in was unpleasant, but they did their best. It took a while to get the range operational, but it works and it’s awesome. I recommend it if you have a lot of money.

It's Viking's desire that you continue to enjoy the quality we have put in place for our customer's. Thank You for your support.
Reviewed Sept. 29, 2022
Viking has been excellent. I had an issue upon delivery, and it took them 30 minutes to resolve the issue and put me a new piece on order. The range itself is excellent. The value for the price is good. I like to cook and bake. The advertisements that I read on it prior to my purchase exceed what the product is doing for me. It's performing better than what they specified.

This brings us great joy knowing the quality of our products is in such high regard. Thank you for your comment.
Reviewed Sept. 28, 2022
I loved this oven until shortly after the warranty expired. The blower assembly went out and now I'm told it will be 3 months for the part to come in. I expected far more from Viking. Customer Service is lacking as well.

Thank you for letting us know about your experience. We deeply apologize for ALL areas of concern. After careful review, this has been forwarded to our escalation team. A team specialist will reach out to you within 48 business hours.
Reviewed Sept. 28, 2022
I had a problem with one of the burners on the range. It was missing a screw. Viking told me that someone would contact me from the local area here. First, they sent me the screw that was missing, but the screw wouldn't fit. It would only screw halfway and I didn't want to force it. They ended up sending somebody out with a part, which was the right part, and another screw. They told me that they would have to replace something else and it would be ordered from Viking. That was three months ago. We're still waiting for the part. It also took me over a year to get the range. But I am impressed by Viking. I am very happy with the range. The burners are good. The oven is good. I'm very happy with the broiler. The exhaust hood that we have is also a Viking and that does a great job.

Thank you for letting us know of your experience. We deeply apologize for the delay on your part. In review, we're pleased to see that the issue have been addressed with the unit being serviced. Please reach out to Viking should the need arise. Thank you.
Reviewed Sept. 27, 2022
Other than the year long delays with covid that it took for me to get the Viking range, my experience is good. The quality is great. I like its versatility. The only thing is it can't be flush against the wall because of the way the gas line hooks to it. It sticks out from my wall slightly.

Thank you for your review. We are glad you are happy with your range. Your installers should be able to fix the issue you are having and can reach out to our technical support line for assistance. They can be reached at 800-914-4799 option 1
Reviewed Sept. 26, 2022
We're not super happy with the Viking range. The representatives have been okay, but nobody wants to resolve the issue. It's a very expensive oven. I'm not sure why they're not following up properly. There's an exhaust fan on it and it is so loud. It is unbearable. It radiates throughout my whole house. I've called in to Viking. I've asked if there's a noise reduction kit. They said they would not forward this on to management until I took a video of the noise, but I don't have time to sit around for 15 minutes to wait and know when the exhaust fan is gonna go on. They already sent out a registered technician. That technician checked it out. He said, "I agree with you. That it's the most annoying noise ever.”

Thank you for letting us know of your experience. We deeply apologize for this issue. In careful review we're pleased. However, to see issues have been addressed with the unit being serviced. While we do not anticipate any further service, please reach out to Viking should the need arise. Thank you.
Reviewed Sept. 25, 2022
I like the quality of the Viking range. It looks good, cooks good and bakes good.

Thank you for allowing Viking to be a part of your fresh start. We take pride and care in every product we manufacture and are grateful to you as our customer.
Reviewed Sept. 24, 2022
I have liked a Viking range for a long time, but I could not afford it at that time. I got one when it was affordable to me. It’s perfect. I like the way it cooks everything. There's one problem I have though. It's not extremely simmering. It's a little bit too high. I still would like it to go a little bit lower, but it can't go any lower. Also, one of my burners at the back works when it wants to work. Even that one, when I put it on there for simmer, it's still too high.
Reviewed Sept. 23, 2022
I love the Viking Range. It's very accurate, especially in baking. It's spot-on. But even baking or cooking in the oven itself, like, chicken parm, I've never seen anything like it. It's ideal. It definitely cooks quicker. If something says it might take half an hour, it might take 25 minutes. But it doesn't have a lot of features like delay start or a timer. But that's okay. I'm here most of the time anyway. They're just some things that I had on my old stove that I don't have on this one. But I'd much rather have this stove any day of the week.
Reviewed Sept. 22, 2022
I love the range. It's my second Viking Range. It's restaurant-grade, so it's heavy duty and it's made well. It's solid, looks good, and functions perfectly. It gets really hot which is one of the key essential elements. The only problem that I had was the initial supplier, Best Buy, had inventory problems. I had ordered it six months earlier, and they waited till the last minute to tell me it was gonna be six months late. I had called before weeks before, and they said, "It's coming to our distribution centers. It's en route." They said all these things that were not true. That was shameful. They did that with my refrigerator as well so I ended up having to go to a local appliance store to buy both my refrigerator and stove. They're expensive, but they're worth it.
Reviewed Sept. 16, 2022
We bought a house with a Viking range that appeared to be missing their burner bowls. Called to order them and was told would cost $147 each bowl; total of $980. I expressed surprise and extreme hesitation to order them and the sales person knew I was struggling to make the decision due to the cost. I finally determined that I couldn’t use the range without them as the underneath wiring would be exposed. We ended up finding the bowls buried in the garage and I tried to cancel the order but was told they were already shipped and they would issue me a return label. I didn’t even open the box and shipped them back.
What they NEVER told me was during either communication (at purchase or at cancellation request) was that they would charge almost $200 restocking fee! When I found out I did not get the full refund I expressed my frustration at the lack of communication of this key factor in the cost and decision but they refused to create a satisfied customer and rectify a wrong they committed. Extremely disappointed in their dishonesty and lack of understanding or willingness to correct their wrong.
Reviewed Sept. 11, 2022
My Viking range was delivered with a broken door. There was also a recall for some safety issues and we were told not to use it so we couldn't use it for two weeks and had to order takeout. So it wasn't a very good impression. The people at the appliance place was good, but with the issue, they didn't do anything. I had even purchased an extended warranty, which was a waste of money because they just said it should be a manufacturer warranty issue and they refused to talk to me. But Viking was good about it. They took care of it.
Reviewed Sept. 10, 2022
I love the quality of the Viking range. It's a nice-looking functional piece of equipment. I'm glad we got it. I was also impressed with how quickly we were able to get it. The installation was really seamless.
Reviewed Sept. 9, 2022
When I purchased my Viking, it took quite a while - 10 months. I had to keep calling for updates. But my overall experience has been excellent.
Reviewed Sept. 8, 2022
We were gonna go with Wolf, but it wasn't available. So, we got the Viking. It's got a good reputation. The quality is great. I like the BTUs that it has on the top. It's got very good control.
Reviewed Aug. 31, 2022
Viking is a good brand and it's also a wow factor for your kitchen. I wanted to amp my kitchen up a little bit. I bought my range in January and I like how the BTUs are so high and how they heat up things so quickly. But I wouldn't buy this again. I walked off and left the burners on several times, which is a real hazard. The burners on the top don't push in. They just turn on and just turn up. I have bumped it up several times, which terrifies me. It scares me even more with a little grandchild that I have coming over. I'm gonna have to have some kind of safety feature on them.
I also had the range fixed. It's a very expensive stove and the top part stopped working. Repair people came out and they were great. I'm thankful that they could fix it. The only thing is I couldn't get my any of my pilot lights to start. Something was wrong with that. I spent all this money and I had just thrown my money away. Another thing is I really wish the range had a warming drawer to warm my plates up. I can't believe that high-end stuff like this does not have one.
Reviewed Aug. 28, 2022
The stovetop in my Viking range didn't work, but they don't have any service people in my area to service it. I called October of last year, and they were gonna have somebody come out in a month. And then they called me the day before and told me that that person didn't service our area anymore, and they canceled my appointment. I called them four times and asked who was going to service it, and they never got back to me even though they said they were gonna call me back. I gave up trying to get the one I had serviced and just bought a new one. I like the stove because it's an open stovetop concept like when I cooked in a restaurant, but their customer service sucks. I just hope the stove in this new model lasts longer.
Reviewed Aug. 27, 2022
I did a lot of research and spoke to a couple of people that work installing kitchens as well, and all of that helped me with my decision to go with a Viking range. The quality is very good, and I like the burners and the power.
Reviewed Aug. 26, 2022
I never had an expensive, professional stove and the Viking range was a little challenging because I had to figure out how to work it. When they installed it, they put the wrong knob. I cooked a few things, and I burnt them up. Then I called them to let them know that something wasn't right. So this guy came out and he immediately saw the knob. I like the convection because it can crisp stuff up real fast.
Reviewed Aug. 25, 2022
I really like the range. It's been good so far. I've only had it for a few months, but I'm happy with it. I usually use the range top but the oven works real well too. I like everything about it.
Reviewed Aug. 24, 2022
We bought the full feature type range and we got what we expected. We're happy with it. I like the quality. It was expensive but it was a good experience.
Reviewed Aug. 20, 2022
My wife is a cook and she loves the Viking range. Viking is very traditional. It's very solid looking and performing. We always enjoy the range. But in my old apartment, I couldn't use Viking’s exhaust. So I had a combination of Viking and Miele. But this time, I installed the Viking exhaust and the engine is quite noisy. I understand that it's supposed to indicate the power and that it's working. But as compared to Miele motors, it's noisy.
I like the appearance of the chimney hood. There are two lights at the bottom of the chimney hood. They are for warming up food. But we are not finding them very useful. Otherwise, the Viking range is perfect. My wife told me that it's easier to control the temperature. She likes the power. But warming up of the stove takes a while. Overall, the range is very nice. Viking is all-American, very powerful, and professionally looking.
Viking Ranges Company Information
- Company Name:
- Viking
- Year Founded:
- 1987
- Address:
- 111 W Front St
- City:
- Greenwood
- State/Province:
- MS
- Postal Code:
- 38930
- Country:
- United States
- Website:
- vikingrange.com
