Vector Security Reviews

Thank you so much for the help. Very pleased with the easy process and set up. Mark and Curtis were very helpful, quick and efficient. I would refer Vector and these men to come and install a home security system to anyone! Tonii ** is a wonderful person to work with as well.

I have tried numerous (5-6) times to speak with someone or have someone contact me regarding my parent's house. She died 10/2022 and he died 12/2022. House was sold 02/23/2023. No one will respond to me. They billed the account after the house was sold. Last week I received a new sign in the mail. Do you know where I want to put that sign?? I do. 2 parents die unexpectedly in a two month period and I spend all my time trying to cancel security on their house. Is there a negative star?

I had an opportunity to get the best of both worlds. Your sales rep Simon was able to help me through on cancelling my services with another alarm company, the transition was really smooth. I appreciate that type of customer service. Your technician Clifton was very professional and true to his craft he was able to convince me to change the location of my outdoor camera and trust me it is not easy to convince me once my mind is made up. But it turned out that he was correct on the location it gave me a much satisfying view on my patio and my backyard. GREAT JOB! Again I'm very impressed. THANKS!

I would like to thank your company for the most reliable service. It was a pleasure to speak to the customer support and to get my install set up, your technician Clifton was very professional, patient and courteous. It was truly a great decision to choose Vector Security as our alarm provider. I will definitely recommend your services to my friends.

While we’ve had issues with cameras at our house, today’s service visit was scheduled to replace batteries and fix a couple issues we had getting our system to arm correctly. TJ took great care of us and made sure the system was arming correctly and no low battery issues remained. I’m grateful the technicians who work on our system know our system/house. It always makes the visit more efficient. I also appreciated that TJ communicated with me yesterday to confirm the time of arrival and also this morning when he was on his way. Kudos to him for his knowledge and professionalism!

After being a loyal customer for 23 years, it was time to upgrade our system. I’m extremely happy with the service. Your installation person was extremely pleasant, polite, thoughtful, easy-going, and patient. I would assume he is a great asset to your company.

I knew a business that used Vector. Within 4 days of installation, the motion detector in 1 room either wasn’t set up properly or had a bad battery. Even though my husband talked to support around 6am & 8am & even though both of us acknowledged it by pressing 1, calls continued to us & our backup contacts. Not a good start! There was no one available to fix it for almost a week.

Ben ** was a fabulous salesman and very pleasant. We love working with him and look forward to working with him in the future. Kevin was outstanding, and did an excellent job. He is very friendly and did a great job of explaining the system, app, and website. We love working with him and look forward to working with him in the future.

Vector Security has been my security system of choice since 2003. Frank ** was very knowledgeable, well spoken about the wireless product, and patient when he explained the new system and how to use it. He helped us navigate the Vector application for the security system.

Be aware that you are locked into a contract with Vector Security so if you try to cancel your service for any reason you are responsible for the payment until the contract date is over. My contract was for three years and I could not get out of it early.

Upgrade to existing alarm system. Technician was on time (actually a little early). Called us before to see if it was okay that he come early. Impressed! Technician was very professional and demonstrated new panels to me. All work was done in a timely fashion.

Frank was very prompt, courteous and knowledgeable. He is passionate about his job and he represents Vector Security very well. Frank is a gentleman who always has a pleasant smile which makes me feel safe. Vector Security should hire more people like him.

WOW what an easy system to use. Very user friendly no problems at all. VECTOR security tech Maurillo was Awesome and very knowledgeable. He put the system in very quickly and then showed me how to use it. I would recommend this system to anyone who isn't very tech savvy..Easy to use and understand... Way to go VECTOR!!!

Technician was extremely knowledgeable and addressed all our concerns/problems. Friendly and courteous. He was very thorough in has approach and made sure that we understood what he was doing and checked out all the connected systems and changed out all of our batteries.

No. Vector is far from that. All it cares about is money and its customers is not a PRIORITY.

Nick provided excellent customer service. He was very friendly and he was very knowledgeable and courteous and professional. He answered all of my questions and explained everything to my satisfaction. I would highly recommend him and the company. I am satisfied with my experience and with choosing this company.

The reason why I went with Vector Security is because of the fact I didn’t get handled from this person to that person. It was a smooth process. I believe the person who installed my system was Clifton, we hit it off right away. He is very good at what he does. Very professional and patient. My Mom liked the way he cleaned up the area he was working in after he was done. I appreciate the all around service that your company provides.

I have had Vector Security for a few years. Since then they have provided excellent service. They are very responsive when we have problems. The technician, A.J., is very polite and knowledgeable and always fixes the problems promptly and correctly. I highly recommend this company to anyone.

Kevin (Vector Tech.) saved the day for me and is keeping me as a customer for longer. Had Kevin come by my house to troubleshoot some of the cameras on my Eero network. Kevin was very patient, polite and took the time to call Eero customer support and have them change some settings so that my cameras could now be connected on the main network. He did a great job! Thank you for making sure it was him who came to help me!

Kevin ** is very helpful and informative on the Vector system. He was very nice and personable, and took his time to make sure my wife, daughter and I understood how the system worked. We will be sure recommend Vector and Kevin ** to anyone who might be looking for a security system.

Updated our security. Service was fantastic! Very friendly. He arrived on time and he worked efficiently to ensure everything was just the way we wanted it. He also took the time to walk me through the system to make sure I understood everything. Overall, I was very satisfied and happy with his work.

Vector has always had great customer service. The technicians were very professional and knowledgeable. They did the upgrades and installed smoke detectors. They explained in detail how to use the new system. Very pleased with service. Would recommend Vector to my friends.

Everything was good. Just need to cancel my service, thank you. Service was very good service, I would recommend this service in the future. Thank you so much for your amazing customer service, and it was amazing.

Been a happy Vector Security customer since 2005! Frank ** and Curtis ** were very helpful and a pleasure to work with both during the equipment selection and installation phases of our equipment upgrade. Curtis was very helpful in training on the operation and description of features as well as options to consider adding in the future.

Doris and Ozell **

We had Michael ** stop by at our home to fix our problem that John C had diagnosed. Both men were friendly and competent and willing to fix the problems at hand. I am happy with the service provided. The system is back up and running.

I have used Vector for a number of years and have always been pleased with the equipment, installation and monitoring service. As I needed to replace my unit, due to fire, Vector was the only supplier I contacted. While my unit was destroyed by fire, the monitoring service did its job and contacted the fire department.

Reconnected six exterior cameras, one doorbell camera, and control panel to new Spectrum’s WiFi 6 LAN. And check ALARM App on TV. The technician was very professional, knowledgeable and helpful. The technician got everything done within one hours time. Well done!

*Have had issues with the system virtually every day. *Smoke alarm trouble, replaced alarm, still issues. *1 day set alarm, went out, came home and entered code and it said invalid code. Enter valid code. Nothing worked, it timed out and alarm sounded. I removed panel but alarm still on. After 2 min. it stopped. I was trying to call GOL Security, knock on door, when I opened door there was a 6-fireman crew and Truck out front in response to alarm. So, I'm trying to cancel but to do that they want me to pay over $2100.

Tim was very professional, prompt and awesome. Reviewed the situation, and replaced the camera. Also, Tim made sure I was confident with the system, any questions I had were answered. Tim is a wonderful employee for Vector, very comfortable with him in my home.

Extremely professional and knowledgeable. Service was prompt and clean. He took the time to look into the computer systems and update the verbiage to ensure accuracy if other challenges were to ever arise. Once his work was complete, ensured he took the time to inspect the house and make sure nothing was left behind.

Chose Vector because a friend recommended them. Should have gotten a RING camera and will plan to do that. These cameras are too easy to disable. Difficult to reset. I have changed routers and need to hook them up. I have tried to do this on my own. They need to give their techs a script of how to show the consumer how to reset the device- with pictures, etc. They also need to tell the consumer how to protect the device so another can't fiddle with it manually or through an app.

Camera was malfunctioning. The camera would work for a couple of days, and go black. After resetting the camera multiple times, we decided to have Vector Security come out and look it. Kevin ** replaced the camera. Excellent job. Quick and efficient.

Vector is quick to respond for service when needed. Anthony is professional and explains any concerns I have. I request him for any service I need. My only complaint is that when I called I was on hold for 12 minutes before I reached a person to schedule my service.

We have had our security system for a good while now. They are quick to respond and contact us if they see a trip zone. They follow through with monitoring agreements. All in all, I’m satisfied. They showed up as scheduled and were receptive to requests and areas of concern for security monitoring.

The car owner was responsive, yet not too much a part of things, which is good when you’re picking up a car at a new place. The car was very clean, smelled nice, had nice pep, and everything worked. This whole experience was an A+.

The staff was very friendly and helpful. The Installation was very fast and painless. Curtis was very friendly, helpful and informative. Working the control panel is very easy and set up is also very easy. Overall it was a very painless and easy experience and we would recommend to all friends and family.

I sought multiple quotes from local CCTV installers in the Raleigh area to install a camera system in our remote office. I chose Vector Security because their prices were fair and their sales staff were highly responsive. On the day of installation, the technicians were courteous and professional. They put in extra effort to make sure the installation was done correctly and to my satisfaction. I'm very pleased with Vector Security and will keep them in mind for future projects.

Vector Security took over the company whose system was already in place when we bought our house. We have since added updates. The gentleman who came out to replace batteries today was cheery and polite. He checked everything before he left. I appreciated his help.

My doorbell camera stopped working. AJ with Vector Security fixed my issue then checked to make sure all aspects of my system were working properly. Even replaced a window sensor that had recently given me a false alarm. Very nice with professional service.

I have been a customer with Vector Security for a while and truly it has been a great experience throughout my history with your company, your technician Clifton is a very kind person, I could not be more happier with the way he took the time to go over everything with me.

Service call to change security system communication method from landline to cellular phone was handled expertly by Jay. He called ahead and arrived on time as scheduled. During installation I asked several technical questions which Jay answered without hesitation. He was very knowledgeable efficient, professional and personable. He tested to be certain that our system was working properly before he left. He also replaced our outdoor Vector sign which was about 10 years old. The entire process took about 1 hour. Our updated system works just fine and we are grateful for the prompt and effective handling of our service request. We rarely post reviews but made an exception due to Jay's excellent work and Jeff **'s follow-up a few days later to be sure that we were satisfied.

Kevin was excellent to work with, and he was able to walk us through everything as far as how the system is set up. Kevin was on time for all appointments, and worked diligently to get our system up and running. Kevin stayed to be sure we were comfortable with the app, as well as the PC system on our computer. Kevin made sure to explain to us what we could purchase in the future to upgrade our system to fit our needs.

Curtis did a great job. He is very knowledgeable, friendly and answered all of my questions. My salesperson Rick was friendly and I didn't feel like I was being sold anything or upsold. Overall, a very awesome experience. I will recommend all of my friends to Vector Security.

Family members referred us, we are very very happy and satisfied, been with Vector for years. Going to have cameras installed very soon. I recommend this company to all my friends and family. Keep up the awesome job. The other company we had was ok, we upgraded so glad we did so Happy!! Thank you all Job well done.

On Nov. 1, 2022 Steve ** came to my home and sold me/convinced me/promised me the Vector system was better than the ADT system I had used for 30 years. I was told the Vector would work with my PC Desktop. I do not have a smartphone and ** was fully aware of that fact. ** told me also worked and installed for ADT, I asked him if he would notify ADT that service had been stopped and his answer was: "...No, we should wait and see if it works". I have struggled with the system installed, it has not functioned properly since day one, I have spoken with Vector and ADT representatives numerous times and the Vector system has not worked YET. The front door camera does not connect with the control panel, they came 3 times or more trying to get it to work. But it has NOT worked yet.

No sure why I chose Vector. Not even sure if I will continue with vector. Although they put up 2 camera but I still don't have anything watching my front door. I know the installer put them where he thought was best, my question to you guys, is it possible for me to get a 3rd camera.

Vector has been great. The service people are friendly and polite. Tech showed up on time, put his boot covers on and diagnosed the problem, then explained what happened, showed a few things on the pad. Before he left he ask if could do anything else.

I been a Vector Security customer for a while, I’m very pleased with the results of my services past and present. The customer care department was pleasant to talk with. They were courteous in providing me with an appointment. Your technician Clifton is a great representation for your company. He’s professional in his skill, kind, patient and knowledgeable. I couldn’t ask for a better technician for the job. Thanks again Clifton.

The sales representative did not disclose the terms of the contract. No copy of the contract was provided. The service was over-priced. The cancellation fee was excessive. Their customer service number was not answered except during office hours - even if there was an alarm to be cancelled. I recommend that customers use a different security company.

I was completely satisfied with everything from customer service to the installation. I’m glad that I chose Vector Security. It was certainly a pleasure doing business with a company that has great service. Your technician Clifton was excellent, very precise, neat, professional, and courteous. He took the time to go over the use of the panel, and I think he ran into a snag with my doorbell, but I really appreciate him for his patience and getting it corrected and working properly. Very impressive. Great job. I would definitely recommend Vector Security to my family and friends.

We’ve been a customer for years. Great service and install today. Would recommend to others. Also like the value. The installer was attentive and explained the system thoroughly. Also kept the work area orderly and clean. Great representative of Vector. If you have any questions or require additional information please contact us any time. Thanks for the help and service. Regards. Keith **.

Tierra ** at Jacksonville took good care of me. I needed a UL Certificate of Installation since I am changing my homeowner's insurance. I have had Vector Security since I bought my home in Palm Coast, Florida in 2014. Vector is very reliable. The alarm has gone off, we are called immediately, and the police have been sent when we are out of state.

Bob was very kind, he called on his way to my home today. I like how easy he made it for me the customer so I knew when he would be arriving and he arrived on time. He was very thorough. He replaced all the batteries in my system and fixed a window I didn't know about. Bob was very competent, thorough, and above all very Kind.

The customer support and response is topnotch. The sales process, installation process, and customer support has been great. The app and notifications really help us monitor what is going on in the building. The remote monitor aspect and call center is also a great feature.

My husband and I have been customers of Vector Security over several years now, we’re very pleased with the service of your company. No doubt we have been blessed to receive the best service from your technicians. Today was a continuous testamnt that your technicians are very knowledgeable in their craft. We really appreciate Clifton’s professionalism and willingness to work with us because we are not comfortable with electronics like that. Thanks again.

Listen, as an owner and operator I look for the best and Vector Security had a better solution for the needs of my business. I inquired about this in February and once I made a decision, the appointment was painless. I appreciate that as a businessman. Your technician Clifton was prompted and on time, he worked on my system and my cameras even with the obstacles that were in the way. Great job and I really appreciated his patience and hard work.

I chose Vector to provide security for me and I wish I NEVER did. When I say useless that refers to almost all my interactions since I got my service 4 years ago. 4 years of not even a phone call after alarms go off. There was a drive-by shooting that my camera didn't even go off. Come to find out after 3 camera changes that the camera wouldn't work and no one could figure out why. It is like I am in a dead zone he said. Well, we told him to take the camera since it was useless. Now I want out!

I have been a customer for a while and have never had a problem with Vector Security, the customer service department is very respectful and I really appreciate your technician Clifton, he was very thorough in making sure everything was handled correctly and he is very professional, knowledgeable and helpful. He did a great job.

Hello Vector Security, I was very pleased with Michael **‘s install of my new camera in the mudroom as well as troubleshooting the camera in my living room. Everything‘s working great now and I’m very pleased with his service! Donna **, 5 stars.

I choose Vector Security because there was a response to my call the same day. Someone came out to access the job and got back to me in a timely with what it would cost to do the job. Everyone was pleasant. The permits required for the job was all done in a timely manner and paid for, by Vector Security and then billed to us.

I love Vector. The customer service is incredible, the response time is amazing. Makes me feel safe in my own home. I also wanted to say Alonso (hopefully I spelled his name right) did amazing job setting up my cameras. Very polite, extremely knowledgeable, and professional. You can tell he knows what he is doing and I recommend him with 5 stars across the board. Also want to mention to Daniel for doing his best to make everything happen when I moved for my orders kept in constant contact with me to make sure he could get someone out there to have my home set up with the best security as soon as possible and he made it happen. So thank you to Alonso and Daniel for one heck of a job! These two men in my mind no doubt why people keep coming back and recommend vector.

The reason why I went with Vector Security is because, the system was already here and truth be told I'm glad that I didn't go with anyone else. The customer service was very professional in getting me set up for my appointment. The technician Clifton was also very professional and thorough, he definitely made sure the system was properly working before he left my home, to me that's a company that cares about their clients.

I been with Vector Security since 2010 and I really, really like your customer service, it's the best service that I received from a company in a while plus you have the best technicians that I have come across. A matter of fact Clifton did a wonderful job with my installation, the camera placement was impeccable. My husband and I really love the view. Thanks again Clifton for doing a great job.

We’ve been Vector customers for years. When Julius arrived I started asking about an updated system and ring doorbell. He was extremely knowledgeable and answered all of my questions and the installation went seamlessly. Often times workers don’t want to be bothered but Julius went above and beyond.

Quick, accurate, and easy to work with. Would recommend and also enjoyed working with Frank to set up the account. Easy to work the system on my mobile device as well. Curtis and Jack were great, knowledgeable, and very very friendly while they updated the system today.

This was an Install in 2nd home. It went wonderfully! Allison in sales and Prince, our installation expert, were the best. Prince was a doll, funny and patient with us. He was very thorough. Very attentive and knowledgeable. Definitely recommend for safety and security.

we appreciate the time that he took to make sure everything would be working for us correctly.

My alarm did not activate when we entered our residence on March 18, 2023 for approximately 20-30 minutes. The alarm only activated when we opened the rear door. We were surprised by the alarm since we had been in the house. My husband thought he canceled the alarm on the phone app. Then we received a call, we couldn’t remember our password. Police were dispatched. I called and left a message for the service department because I wanted to know why the alarm didn’t activate when we entered our residence. Renee from the service department called me on March 20, 2023 and instructed us to do some steps to clear our zones. We then tested the system and it worked correctly.

Kevin, was an amazing tech. He arrived before 8 which was nice because we thought our appointment was next Friday. Kevin took the time to go over the new system and where we wanted the the extra pad. He was very knowledgeable and quick at his job.

Very professional, fast, knowledgeable. Frank and Curtis handled the job as expected, couldn't ask for anything more from Vector. Was pleased with the new fire alarms and the monitoring, this is a very comforting measure. The app is a super feature to monitor from afar and able to manage.

The install person was great and communicated well with us through the install. We chose Vector due to price and it will be on a trial basis to see if we like it. I would recommend the install person so far though.

Staff was very friendly, and very prompt. Very professional. Our office just needed a routine maintenance check. Technician did a good job, and was very polite. Would highly recommend Vector Security to any company looking for a great company to work with.

Everything went great. Toni, Ryan and Curtis were very helpful and gave us excellent advice on products, install and security system. Curtis did such a great job that I have family getting ready to change to Vector! Curtis also answered all questions that I had and stayed until every question was answered. Thank you vector security! You will be highly recommended!!!!

I know Vector from my father being in security as a child. The reputation proceeded my interactions with the staff. I'm very pleased with all of my interactions with the employees that I have encountered so far. My first encounter was with Natalie at the home and garden show. She was very professional and well-informed. Kevin the installer was very professional, knowledgeable, patient and extremely personable. I will be recommending Vector to my friends and clients, as I am a real estate agent, based upon my experience with these 2 people.

I have been a Vector customer for almost 30 years and this upgraded installation did not disappoint. Steve was simply spectacular. He spent time explaining the new system to me and ensured before leaving that I was comfortable with all aspects

Antonio ** was our service technician and had great customer service. He answered every question we had. Technician was not provided the correct number of batteries to change out all device batteries. Note, made to have batteries changed in all devices at a future date.

I have no actual security systems properly integrated. I hear smoke alarms chipper, failure of smoke alarms to be connected immediately to inform the fire department. Carbon Monoxide sensors and alarms fail to work. Panel fails to stop even if we press right security codes/buttons. Regularly get broken into even when I or my family is home. I have a three year contract plus ruined security cameras replaced 6 times by another firm. Installer damaged my computer. Cost for service after initial call would be $500 labor I was told- plus panel costs without proper repair or replacement by Vector based security services. Already tried to cancel contract. Had to write HQ Vector which is now 100% owned by Larry Fink/Blackrock ESG which hates all fossil fuels plus USA citizens who have been given FREEDOM.

Panel was sending me an error for week. Vector was on it and called to say that I probably needed service to repair. Firmware panel was replaced due to message error. Mike did a great job…immediately recognizing the problem. I LOVE Vector! Safety First always!

transition was very pleasant.

Quick and clean installation, helped me figure out what additional sensors I needed, and showed me how to use the system. He double checked all the sensors, and he was able to help me set up my phone and app for notifications and arming and disarming of the system.

I purchased a home and the equipment was already here. I was very pleased at how Curtis took the time to answer my questions and explain how the system works. I would use Vector again if given the choice. Thank you!

Impeccable service! I have been a customer of Vector for 8 years. White the technician has always been customer focused, Nick went above and beyond of walking me through the process and was successful in recommending additional protection for the back of my home. I recommend and applaud his gold standard of service!

I was unable to reach anyone at the office servicing my address. I then tried texting using the chat on the website. I was directed to call 800-832-8575 since I am already a customer. The lovely lady at that number at first told me I had to deal with the local office. When I explained that didn't work she offered to text the office directly and have someone contact me. I promptly received an email from Delores ** with the monitoring certificate that I needed.

We had an older hardwired system in the house forever. It had been replaced multiple times over the years and was a "rats nest" of wire in the panel. Vector was the only company that was willing to keep the system hardwired. Kevin the tech from Vector completely rewired the alarm panel in the basement. He removed all the wires that were no longer in use. He tested and replace old worn-out doors, motion, etc. Kevin work on the alarm panel looks great! He took the time to explain the new system to my wife and I. He also walked us around the house to explain how he would run the wires for the cameras without having any exposed. Very pleased with the work and we are looking forward to having Kevin back to install the cameras.

When we contacted vector to reinstall our service Ryan was very helpful and informative. The tech that came to house was just as informative and helpful. He made sure we understood how to work the system and that every piece of equipment were working and even went as far to change all the batteries.

Excellent installation and customer service was provided by the technician. Would definitely recommend to others! Our tech answered all questions and was extremely helpful. The tech added value by evaluating our proposed layout and made additional improvements. The tech was willing to assist with instructions and setting up our apps and keypad

I chose Vector because the system was already installed in my house. The service with them has been excellent. We enjoy knowing who is coming in and coming out of the house and when doors are opened. I have had an excellent experience and I love the service.

We have had a Vector Security system in the house since 2008 but wanted to upgrade to the Qolsys IQ4 Panel/Keyboard, add six more windows in the house and add window and door detectors to the detached 2 story garage. We were very pleased with the installation staff especially their help with learning the new system. The overall operation of the upgraded system is working very well for us.

Updated on 3/8/2023: I pay for security monitoring with three doors alarmed. Recently one door was found to be deteriorating and unstable. I replaced the door and called to have the new door place contacts on it. It took several contacts to get a reply and then was told to have the new door placed with contacts it would cost me $197.00. I feel that since I am paying monthly for service there should be no charge to me. I contacted other alarm companies and was told they charge nothing to maintain their equipment even if I replace the material it mounted on.

From day one I have felt very protected & secure having Vector Alarm installed in my home. If a fire....wind storm ....or heaven forbid a burglar threatens, I know will be on the phone checking to see if all is ok!!!! Thank Vector for helping me feel safe & secure!!!

Forced to by our HOA. I own and manage other properties and found this to be the worst security provider I ever used. They use automated calls when personnel are needed, they fail to provide proper service, they are rude and greedy. I hope to get this reaches all your customers.

KEVIN ** WAS WONDERFUL. He took the time to explain everything. Answered all questions. Demonstrated how gate works. Explained the program on the gate and the controller. Wrote everything down. Was very patient and knowledgeable on both systems. HIGHLY RECOMMENDED.

Following my initial review, I received a pleasant email and phone call response. I described the problems that led to my initial phone call attempts and was given a service appointment that fit my schedule. The technician stopped by today and quickly corrected the three issues with my alarm system. He also asked about an error that was reported remotely, but it was the result of a communication error. He answered my questions about possible upgrades, too. Overall, the service call was excellent and met all my needs and expectations.

Staff member was at the house within timeframe specified with a phone call notifying me that he was on his way. The Work completed quickly and efficiently. No issues with the service. Satisfied with the work and job done. Would recommend this security system to those in the market and/or looking.

I had problems with my medical pendant and Vector was quick to fix the issue. The technician also went above and beyond to check and test the entire alarm system to make sure everything was working as it should. I have had Vector for many years and I would recommend them to anyone.

Curtis came today to upgrade my system, as I have had my security system for a few years. I am very happy with the scheduling process with Christina at the local office. Curtis was punctual, friendly, knowledgeable, and helped to upgrade my system to better meet my needs.

Ryan made the process very easy of selecting the system that was needed for two of our businesses. We were very fortunate to have Curtis install both systems. They made the process very easy and I would highly recommend them. At our first business we have utilized the alarm features and have been very impressed with the response time.

Michael ** is a good technician, he is always willing to answer my questions. I am happy with the service that both him and Vector Security have provided my place of work. I look forward to working with him in the future.

We have had Vector, but needed an upgrade to our security system. The technicians were very efficient & knowledgeable. They were very helpful & explained the system. They walked us through all the procedures and made sure we know how to operate the keypad. Very friendly & pleasant! Overall, a great experience! Thank you!

Someone threw a brick through my window. I had the shatter glass break system and The alarm never turned on. I called the police to make a report. I also called Vector security to let them know the issue. It’s been weeks!! I have not received a single call from the technical support team nor the manager. Although I was promised one.

I was referred by a friend who has used Vector Security for many years, and the entire experience was seamless. The sales contact brought over signs the day after my initial call, and the installation was prompt and communication throughout was excellent. Highly recommend!

I chose Vector Security only because the previous owners had the equipment still installed here. Once Mr. ** talked to me and showed how and where things would go, he was the reason I was GLAD I chose Vector Security. He is a very nice a professional person. The work was done exceptionally well and exceeded expectations.

The install was smooth and informative throughout the whole process. Curtis was very helpful and efficient when doing his work. We are very pleased with the service we received today. The system is user-friendly and appears easy to use.

Chose Vector because my brother uses this security company. Also, the service tech lives across the street from my brother. The service tech knew what the problem was before he even got to the home. Also, had them install new batteries in the smoke detectors as they were the original ones.

We called for service because we had an unusual indication from our keypad. Scott came by and quickly diagnosed the issue and ordered updated smoke detectors. Del arrived with the parts a few days later and installed them quickly. Very happy with the prompt and professional service.

Excellent service, very complete, pleasant, would recommend to ALL! Curtis was EXCELLENT! Rick set up everything perfect! Have been with Vector Security forever and have never been disappointed. Found other issues while here and alerted us and corrected, stating he would never leave things found not corrected. Wonderful experience!

I am the property manager here at the studio and was here to work with your tech, Kevin **. Had a great experience with Kevin. He was very professional, friendly. and easy to work with. His instructions on the system were very clear. Overall, a very good experience.

I called and spoke with Tierra ** who was awesome! She was polite, helpful and helped me confirm all of my questions before the end of our call! Thankful she helped me when I was unsure of exactly what I needed.

Install of new of whole house security system. The sales person Dan was great and the tech was awesome. I would recommend the service to others but I do think that the equipment was just a little bit expensive. I do appreciate the payment option.

Hello my name is Ms ** and I went with Vector Security because of the great all around experience. I had a great time with discussing what I was to get with my sales representative and then the level of service I received from the technician was very pleasant. Clifton was very helpful and knowledgeable about how to get into my app also very neat, he cleaned up afterwards. Very impressed. I would recommend your company to others. I thank you again for a job well done.

I have had no trouble with Vector Security. They have always provided excellent service. Any time I need maintenance for my alarm system, I receive prompt and friendly service. The technicians are very knowledgeable. I would recommend Vector to anyone. Thank you very much!!!

I have been a customer since 2011 and been very satisfied. I got a new upgraded system installed today. Curtis showed up to do the install. He did a great job on the install. He was able to walk me thru how to use the new system and get me set up on the app. I am very happy with Vector Security.

Vector was set up already at the house we purchased. Toni and Ryan were great at helping up set up our security system and made the process easy. Curtis was so professional and made reconnecting our video cameras a breeze!

I am a long-standing vector customer. Mr. ** has provided excellent service to my home system on multiple occasions. He is professional, efficient, and friendly. I very much appreciate his attention to detail and thoroughness. Highly recommended for home security!

Vector Security was already installed in our home but the system was ready for an upgrade. I contacted Vector through Ben **. After a home walkthrough, the install was scheduled. Our installer, Kevin **, arrived early each morning during the five day installation process. Our system had numerous changes over the years which required Kevin to carefully examine each of the sensors. He was pleasant and very knowledgeable. Our system works much better now thanks to his careful work process.

The whole process from our initial consultation with Rick ** to the actual installation by Curtis was so much more easy than we could have ever imagined. In addition, Curtis, the technician, was very helpful in clearing up several other issues with our system, some we weren't even aware of. I look forward to recommending Vector to our neighbors.

AJ is definitely an asset to your company. Very courteous when asked questions about the system as well as knowledgeable of the different system parts. The experiences I have had with Vector has been first class all the way. I am so glad Gary **, from Cool Image in Morehead recommend you.

Service was excellent by Matt **. He was very knowledgeable and professional. He was on time to the appointment and completed the installation without issue. He offered suggestion and tips to continue seamless streaming to my cameras. He was an excellent technician.

Very professional and courteous! Curtis and the installers were very professional. They were kind and patient with my father (83yo) and his need to understand his system. They also educated myself, my sister, and my husband on this system (all with my dad's consent) so that each of us can assist in the time of need. Curtis also took his time in diagnosing an issue with one of the panels. He came the day after we reported the issue and solved it. Thank you! The family is now at peace knowing my dad is protected and the Vector keeps him protected. Highly recommend Curtis and Lori who helped us through the entire process as well. She's a great leader!

I have been very pleased with my service from Vector. I have had few reasons to require maintenance or service. At this time it is necessary for me to trim my expenses. My husband died, I have had major repairs on my house and I live on a fixed income. I am making this choice because I need to cut my expenses.

Extremely knowledgeable and able to explain everything. Offered good suggestions when asked too, very helpful. Did the work while I was hear and I barely noticed Curtis and Rick being here. Left everything clean and orderly. At the end, they were able to explain the app as well. Very simple!

We chose Vector because Stephanie ** described the advantages of having security. She answered all questions. We're very happy with her, Mauricio's installation and the system overall. We love the peace of mind of having the cameras and time to react if there was a break in during the night. Can't imagine being without the peace of mind now.

Bob and TIm arrived early. Very professional and careful of everything in home. Would recommend Vector to all. It a pleasure to see Bob, he is very thorough to check the system and make sure all the issues are taken care of right away.

Easy to use. Even if it costs a few dollars more than Brinks I would recommend this company. Nice people to talk to. This company is new to me so let's hope it works out with them. My sales associate was very good.

My sales agent Frank has been very patient and has been discussing my current system and the upgrade since I bought my house 3 years ago. It was his patience that finally paid off. Today my system was updated by Curtis, and he was a pleasure. He answered all of my questions and was very courteous and knowledgeable.

Frank and Curtis are very friendly and helpful in understanding the camera and the Vector security system. The system easy to use and easy to understand. Keypad is user-friendly and affordable. Thank you Vector for hiring great employees.

Ray was top notch with installation and instructions. Very pleased with the service. Everything was done in a timely manner and he was very professionally done. He went over everything thoroughly and explained everything. I would recommend him and your service to anyone. Dee was very thorough as well. Came out in a timely manner and took care of my needs very quickly.

Ms. ** was very knowledgeable and informative in how to help me problem solve and troubleshoot my technical issues. She went above and beyond, to find solutions for my issues in a very personable and professional matter. Vector Security is fortunate to have an employee of her integrity, know-how, and diligence.

The installer was Curtis, he did an absolutely fantastic job. He helped uninstall and reinstall a complete security system. He was extremely nice, and friendly. He explained everything which we really appreciated. He was not only timely, but very thorough. We appreciate the job that he did, and we are very confident that we will enjoy.

It was very disappointing and aggravating to return home from trying to solve the problem of our alarm not having any power, the most recent time was 5 days long, but has been unresolved since January 3rd, to get a message from Vector calling us about a lower battery message. What about the fact that we had no alarm for 5 days?? Just frustrating. I have been working with several people and they have been understanding but do not keep their promises to "get back" to me or "call you right back".

Bob called us when he was on his way for our service call and arrived when he said he would. It's always a pleasure to see him, Bob takes good care of us and was able to fix the problem right away. He stayed and made sure the panel was updated and explained how we can power cycle the panel in case this happens in the future.

My dad is 89 years old and his pendant neck alert went out. Called Vector and was told it would be almost 2 weeks to get checked with appt being set for 5-7 pm on a Tuesday. Rep did not show but called at 7:30 and was 45 mins away so we set at 5:30 next afternoon. He did not show by 6:30 but called at 7 and was still a number of miles away, so we set up at 9AM the next morning. He showed at 9:45, told us unit need to be upgraded, but disconnected wiring so system does not work now. We signed new contract by email over the weekend and I was told today the tech would not be able to do the job until Feb 16—2 weeks away. Does not sound like good service to me.

I had Michael ** at my home today to help me with my lights. He is an awesome help. He explains things very well To me. It is nice knowing that I can call him and I will get a response. It is always great talking with him.

We switched from Guardian to Vector. A mistake. I don’t feel like they’re really committed to adequately servicing the clients. Remote pad rarely works no matter where we put it. We got conflicting info when we called ranging from “yeah those units don’t really work well” to "you just need a software update." And when we asked to have a tech come check it out a guy came that had no solution and we were charged a “fuel charge” for his trip because he had to come from Md.

I am 86 and do not get on step stools or ladders anymore. I feel that $40.00 is a very hefty fee to pay when I need the battery in my alarm replaced. I have had Vector for 15 years and have no complaint until this incident. I know prices on everything are rising, but $40.00 seems excessive for what was done. If I were able, I would do it myself; however, I don't plan on taking chances with falling and ending up in a hospital.

It's torture to try to speak to a human being at Vector. I prefer not to go through a ridiculous telephone tree and then be on hold for an extended period. More than one occasion, and for a security company unacceptable!

Curtis was amazing and excellent with his service. From day one of meeting with Rick, the sales rep, the process has been easy and seamless. Curtis worked fast and even helped solve a few unexpected issues. He showed me how to use the new system in its entirety. The app makes using the security system so easy as well. I plan to use Vector for all of my future locations!

Vector is the only company I have ever used at my homes in DE. The techs are professional, courteous, very clean, extremely communicative, really efficient, polite and quick. The Tech was at the home during installation and knows where everything is located.

I had a very good experience with Vector Security today. The technician Cliffton was very nice and very professional. He explained everything to me as he was installing the cameras. He was very patient with me because I’m not comfortable with using electronics but we managed to get through it.

I would not recommend Vector Security service! They have terrible customer service. Anytime you have any issues, they just refer to the contract “well you’re under contract until **, so you will still be billed”. Our video footage stopped working several times and we were told it’s because other people moved in the area with no resolution. We were continuously charged for services with nothing being fixed. It’s clear why they have a 3 year contract because without it, they’d lose business.

Excellent service- review of all systems, batteries, panel. Excellent customer service and education. Added additional review and sale for new service. Trainee also very helpful. On time arrival and call ahead service.

We had Michael ** at our home today. He was able to explain the work that was going to be completed and solve my issues. He gives 110% every time I see him. We are very happy with the service he provides.

Everything was great, Frank was very informative with explaining how the entire process would work and eased my mind. Curtis was very helpful and very quick at installing our system. He explained and showed me and my wife how to use the system.

It was a pleasure to see Bob and Tim today. Bob was very efficient when I called him about the camera issue I was having and ordered a replacement before coming out to do the job. He and Tim were very quick at getting the camera replaced and it looks fantastic. It's a pleasure to have such good service from Vector Security and such a positive experience with the techs Bob and Tim.

Hello, my name is Kathryn. I am very pleased with Vector Security on how everything was handled from scheduling my appointment to getting it installed. I had to leave but my father came to stay with the technician who happened to be very nice and professional. My dad agreed that he was very helpful as well. It was a very smooth transition. Thank you again, Vector Security.

Technician was on time and had full knowledge of my system, he explained everything and was willing to go the extra steps, he told me about the new products and why I should expand my system, as soon as I have the money I'm planning to do just that. I'm glad to have technicians that have my security in mind.

Ethan and Derek from Vector Security out of Mansfield Ohio. They were very professional and was very helpful when showing me how to use the new system. They cleaned up after themselves and made sure that I was completely comfortable with everything before I left. They are an asset to your company. Vector Security should be very proud of the gentleman they hire. They are an awesome team and very helpful. Thank you Vector for sending Ethan and Derek to do my installation.

We are the new homeowners. The previous owner already had your company installed into the home, we just thought it would be best to keep it the way it was and fortunately for us, it worked out for the best. Never had problems with the system. We just figured we’ll get an upgrade, because we saw a friend of ours that had that nice beautiful touchscreen, do you have great customer service, and the technician Clifton was very professional, courteous, knowledgeable and most of all prompt with his time. Our word of mouth is going to be your best advertisement. Great Service!!!

Having Vector Security provide for our home security needs in our last home was an awesome experience. From their monitoring services, lightning fast response times, courteous, professional employees, choice of home automation, and home security gadgets to keep our family safe just made us feel a whole lot safer. In our new home, it was a no brainer to go with Vector Security for our home security needs. Vector Security = Peace of mind and safety. You can rest assured having Vector Security provide for your family's reliable and trusted security and out of this world home automation needs.

Mike identified our doorbell security issue through troubleshooting it. He replaced the doorbell, installed a new transformer and fixed it immediately. He is a very nice guy and explains everything in a lot of detail. He cares about your house and wears shoe coverings and he was also nice to my dogs. :)

I recently put in a request to receive a replacement doorbell and I would install it myself. Today the technician came and did the install against my request and in the process made my wife feel very uncomfortable. I told her prior to the visit they would just be dropping it off and it wouldn’t affect her work. She couldn’t understand why he had to sit on the couch and wait for the system to reboot on his phone and what did he have to do at the panel for a doorbell. When I spoke back to scheduling she relayed that the technician's name was Tommie ** and she would let her manager know and I have yet to hear back from anyone regarding the blatant disregard to my request.

I believe that choosing Vector Security as I will alarm provider for the great choice. Customer service was second to none. No problems with scheduling, my install or answering any questions or concerns that I may have had. I like the fact that your technician Clifton was neat and clean, presentable, professional, and very knowledgeable while giving me information on how to operate my alarm system, I truly will refer vector security for my family and friends. Thanks for the great service. It means a lot.

I was a vector customer for more than 10 years. I had a fire event more than a year ago. My vector system was ineffective in preventing or helping or halting the event. Vector has continued to bill me since that time even though I was no longer connected in any way to their monitoring system. At least twice I contacted a vector representative who promised that the billing would be corrected. It was corrected once and then the billing started all over again including threats of putting my account on collection. My insurance company has taken me off their 10% reduction program almost 1 year ago because They know I am not connected. What does it take to get through your bureaucracy? I am so fed up same that I would probably never recommend Vector to anyone....

I want to close my account, my alarm has not worked in a week and a half. They also tell me I have to pay 25.00 dollars for service on your equipment. I pay 50.00 dollars a month, you just raised my rate. Close my account today. Please e-mail me a confirmation on this request.

Went well; repaired door sensor due to a new door installation. Just would recommend a warranty plan for anything that would arise since I have been using services since 2007. Service review went well but found that a battery was needed.

Updated on 01/27/2023: After my review, I was told you would hold the old price for 3 months, that did not happen. I was still charged the new rate. Why promise something and not deliver. Service is fine, customer service for pricing, not so great.

Keypad said low battery, we replaced the one in the box in the basement, but screen insisted each contact point/glass break needed a new battery. We were confused because we didn't remember that you had updated our service and now it (or part of it) is wireless. The tech person I talked to earlier in the afternoon was impatient & talked to me like I was stupid, correcting me and not explaining. But Heather ** was very patient, figured out the problem & explained that it's probably the translator module battery that needs changing.

I have had Vector Security's super security services for over 6 years. As a retired law enforcement person with 54 years, including; Chief Deputy Sheriff, Chief of Police, Special Agent, and Contract Special Investigator, I can honestly say Vector is a superior security company with highly trained sales and service agents. The Central Station personnel are well trained, polite and prompt to respond. In my many years in Law Enforcement, I have had many professional contacts with a number of Security and Alarm companies, and can report that Vector is a superior and professional organization on all levels of services. As a happy customer of Vector's superior services I proudly recommend them to everyone. I and my family live and sleep soundly knowing Vector is protecting us. Trust them, I do!

We chose Vector Security because their equipment was already in the house we bought. That was mistake number one. Three of the first 6 months of service we had vector it was inoperable. We were not able to access or use the alarm system in any way. We had someone break into my work truck that is parked right under the camera and called in to see if they could pull the video, which we were told “it records 24/7 and you can call in to get any video any time” and they could not retrieve the video. So much for a “monitoring” company. All they monitor is making sure you pay them every month.

I have to get right to it. I really appreciate the quick response to get a technician back to my house. I have to say each technician that I have been working with has the utmost respect, they are very professional at their craft. I have to thank your company for having a great employee standing, Clifton was very helpful.

Chose Vector due to previous experience. Installation (Daniel **) was very professional and explained the system in detail. Would recommend Vector and Daniel to anyone needing a security system. Installation during business hours was not disruptive and Daniel worked well with our team during the install. Nice job Vector!

Recently moved. Stayed with Vector. Salesperson: very efficient and friendly. Installer: efficient and friendly. When there was an initial question, he was able to contact the salesperson and/or office staff for clarification. Got the support he needed quickly. During the last part of the installation he was very patient.